Used Cars for Sale at Mercedes-Benz Manhattan in New York, NY

Carole

Oct 8, 2016

Very Bad experience With John Ademaj The sales guy

AC

Oct 4, 2016

I came here to do service for my sedan.I said to myself This dealership is excellent and exceptional.A month after I bought GLE and GLen Klein and Joe From finance made things easy and smooth!Best dealer check it out!

David and Beth

Aug 11, 2016

We purchased a M-B certified over the Internet, flew in and drove away. Renee handled the Internet sale, Deb met us at the airport and took care of the delivery, and Don, the sales manager, checked in with us to make sure everything was okay. All three were very professional and everyone followed up on each detail and commitment. I recommend them highly.

MikeP

Mar 24, 2016

I just leased my car from Mercedes Manhattan and Im extremely happy with the transaction. Im very grateful that I met John Hart as my salesman and Im impressed with the ease of getting into my new favorite car! I have been a BMW enthusiast for a long time and made it clear to him that I was only there to look at their new models before I signed on my next one. Not only did he answer all my questions but he also put to doubt all my concerns I had in making the switch to the Mercedes Family. Im glad you did Johnny, you were right. Thank you!

Excellent Buyer

Feb 11, 2016

I went to Mercedes Benz of Manhattan yesterday at 2:00PM for a 2:00PM appointment. I went with the mindset to purchase a 70K car. I brought my checkbook and was willing to wait for a custom order car. I went to the showroom and was greeted by the receptionist and my sales guy showed me some cars. The sales guy was very nice and knowledgeable but the MANAGER does not know what he is doing. They had a STAFF meeting with all the sales guys while customers are being helped. WTH!!! Who does that while customers are sitting there with their sales guy. This meeting had to last at least 20 minutes. I picked up my stuff and left. My friend had a car for service at Mercedes. The car was not ready so I went back up and the sales person had left. The MANAGER was still not available. How does a corporate OWNED store only have one sales MANAGER on staff? This is ridiculous!!! This is not what I expected from Mercedes.

Dr. Albert

Oct 9, 2015

I have been the proud owner of four Mercedes and I am a car fanatic when it comes to car care and service, usually servicing prior to service requirements. This is the first time in all the years I've had Mercedes that I was let down by a service department. They promised the car at a prearranged time and of course I had to wait an additional 45 minutes making me very late for an appointment. Manhattan Mercedes also is charging an average of 18% over MSRP cost's for parts. When I asked why I was told that's what we charge. After leaving I realized all the automatic settings were not working. I called and was told to return the next day and all the settings would be returned as they were. I've decided to take it to another dealership.

SMH8796

Jul 16, 2015

My husband and I came to Mercedes Benz Manhattan with high expectations. We wanted to purchase a 2015 C63 AMG Sport. We were fortunate enough to work with John Hart who is exceptional. He always made the experience extremely personal and always made sure we were happy. He really spent the time to get to know us and what our expectations were. We wanted a White Exterior, with a Red Interior with Carbon Fiber, and John was able to get us exactly the car we were looking for. This was our first car together, and the Mercedes Benz team really made it a special memory for my husband and I. They took the time to unveil the car to my husband and I. This has been the best dealership I have worked with in terms of purchasing a new car. John always made himself available to answer every question we had. The dealership itself is one of a kind, and it's worth going there. They even spent a good hour teaching me all the new technology in the car instead of pushing my questions to the drivers manual; it was really impressive and personal. I highly recommend purchasing the car there, and working with John Hart. I'm looking forward to the next car purchase in a few years :-)

Stephane

Feb 11, 2015

Service Rep does not follow to let us know there were no parts (tires) for 1/2 day! And only tell us in the afternoon that there were no tires and would have to service next day! Provided car first thing in the morning! Terrible service. Who would have known this coming from Mercedes-Benz? Never again...

Karen O.

Apr 28, 2014

A little over two years ago, my husband and I were considering the purchase of a Certified Pre-owned Mercedes Benz. We needed to be educated about these cars, as we had always bought new American-made cars in the past. John Hart spent hours with us, explaining all aspects that we needed to consider, the pros and cons of each model available in our price range, and the amenities that come with owning a Mercedes Benz. We were impressed by John's honest and "no pressure" approach. That same night, we purchased an E350 and soon learned that John Hart's word was as good as gold. He told us that when the car needed servicing, a loaner car would be dropped off. Little did we expect that John himself would come to our home and make the switch. There were times when we called John with questions about certain features of our car, and John would return our calls almost immediately to explain what we didn't understand. In addition, we called John when we blew a tire after hitting a pothole, and he called Roadside Assistance for us and continued to check, making sure that we were attended to in a timely fashion. Bottom line, we value and trust John Hart so much that last September, we returned to Manhattan Mercedes Benz and purchased another car, an E550, from him. Now, we have "his and her" Mercedes Benzes, and a good friend in John Hart.

prod

Jan 8, 2014

Good things very friendly always go to the yr.end event you won't be sorry!!!