Used Cars for Sale at Mercedes-Benz of Annapolis in Annapolis, MD

happy MB owner

Oct 26, 2016

This was my 2nd car I have purchased from this dealership, I highly recommend them. Everyone whether they are involved in the deal or not is overly friendly and the best part is you get to drive away in an awesome car! thank you MB of Annapolis once again :)

Life is good!

Oct 26, 2016

If you want premier service just ask for Mike Adams. I have driven a Mercedes for almost 20 years and the service received has ranged from " room for improvement" to "good." However, since I started taking my vehicle to Mercedes Benz of Annapolis and meeting Mike, I have received and come to expect excellent customer service. Of course the quality of the work was good as expected with Mercedes, but the interaction with Mike was the icing on the cake. I felt that the money paid for the service was well worth it due to the pleasant interactions with Mike. Thanks Mike for your time, professionalism and expertise.

Honi Buni

Oct 25, 2016

Dream and Derek are top notch professionals who are extremely knowledgable in their craft. They spend needed time to explain to you exactly what they are selling to you. I know exactly what I am getting when I purchase a vehicle from Mercedes Benz of Annapolis. I would highly recommend this dealership to future customers. Allen in finance is also a great guy to work with a extraordinarily versed in financing and getting the most bang for your buck. Are

MB Drivers Rock

Oct 24, 2016

I took my car into Mercedes of Annapolis last week and the service I received from Mike Adams was top notch! Keep up the great work MB of Annapolis.

Stacy L.

Oct 20, 2016

I want to thank Mike Adams for taking such good care of us! Recently my husband and I were out of town when my son experienced problem with one of our tires. We were not the least bit concerned because we knew that Mike would take excellent care of the situation. He went out of his way to take care of it and had my son safely back on the road in no time. Not only did he help our son, he helped us enjoy the rest of our trip because we had peace of mind that our son and our car were in good hands!

Mykonos

Oct 6, 2016

I have an older model Mercedes which has required several repairs over the last 9 months!!! However, I had the pleasure of meeting Mike Adams during one of my visits. Mike is professional, knowledgeable, and genuinely wants to help the customer. It has been a pleasure interacting with Mike and the service team; he goes above and beyond, provides exemplary customer service, and seems to really enjoy his job (he is always in a good mood). Thanks for everything Mike, you are a great representative for Mercedes Benz of Annapolis! Until my next visit...which I hope is at least 6 months out ; )

New Wheels

Oct 6, 2016

Mike has gone out of his way on several occasions to assist me when I have had problems with my vehicle. He ensures the repairs are top notch and are completed expeditiously. I know that my day is going to turn around once I see Mike, even though it started out with a serious glitch. Thank you Mike for the terrific customer service!

Diana Barnes

Oct 4, 2016

Alex Clothier made my first experience at the Mercedes-Benz of Annapolis Service Center so wonderful. Not only was he attentive but he went above and beyond to answer and show me how to use many features that I had questions on. As a first time owner of a Mercedes Benz, I can tell you that this excellence in customer service has already made know that I will always purchase a Benz and will bring it to Alex!!

WR

Sep 19, 2016

We purchased a Certified PreOwned CLS 550 and the process was very pleasant. Brian Sturgeon was our sales consultant and he was very helpful & informative. No pressure & a great environment. Highly recommend.

New Mercedes Fan

Sep 6, 2016

We just bought a certified pre-owned Mercedes and the entire process was extremely smooth. We got a competitive rate through Mercedes and the people at Mercedes Annapolis were delightful to work with, from the Sales Person to the Finance Manager and the General Manager. And we absolutely LOVE the car.

Cami McClain

Aug 25, 2016

The team that I had the opportunity to work with at this dealership were phenomenal and I would recommend that every single Mercedes Benz dealership, in an effort to improve and/or increase their business and customer experience, the qualities of my team should be the model for all Mercedes-Benz employees. This includes senior leadership, sales, finance and the team that makes the car ready... I have never been so impressed with a car buying experience and in fact it is because of my team at Annapolis I actually look forward to going in and buying a vehicle. My team includes:Michael Herron (acting GM)Dean CunninghamDerek NeddDustin HerronAdrian TurnerThanks guys...

Cami McClain

Aug 25, 2016

The team that I had the opportunity to work with at this dealership were phenomenal and I would recommend that every single Mercedes Benz dealership, in an effort to improve and/or increase their business and customer experience, the qualities of my team should be the model for all Mercedes-Benz employees. This includes senior leadership, sales, finance and the team that makes the car ready... I have never been so impressed with a car buying experience and in fact it is because of my team at Annapolis I actually look forward to going in and buying a vehicle. My team includes:Michael Herron (acting GM)Dean CunninghamDerek NeddDustin HerronAdrian TurnerThanks guys...

W.Smothers

Aug 25, 2016

On my second Mercedes, both purchased at Mercedes-Benz of Annapolis. The BEST experience ever....from sales to service and parts. Derek Nedd is awesome! Tommy Zentgraf is amazing and makes your visit to the parts department effortless and actually enjoyable. Looking forward to purchasing my third, fourth, fifth Mercedes with the best......Mercedes-Benz of Annapolis!

Adnan Maqsood

Aug 17, 2016

will not recommend anyone buying new car from them

Allan

Aug 6, 2016

I would like to personally thank Mr. Alex Clothier for the exceptional service that he provided to both my wife and I during our recent visits to Mercedes-Benz of Annapolis reference my 2012 E550 Coupe and my wife's 2012 E 550 Cabriolet. He epitomizes to concept of Customer Service excellence. He listens to the voice of the customer and explains the process that will be used upon intake of the vehicle. His pleasant demeanor and "can-do" attitude creates a welcoming experience. As a perfectionist, this was especially pleasing as I have not received an unpleasant experience with the extraordinary team of professional. Alex is a true asset to both Mercedes-Benz of Annapolis and it's customers alike. As a long time Lexus loyalist, I must admit that I was apprehensive of the service and level of detail that I would receive from a Mercedes-Benz dealership. Alex' actions allayed my apprehension and confirmed my decision to become a proud Mercedes owner. They simply do not come any better than Alex! I look forward to a positive relationship with this dealership for years to come due to my experience with Alex and the other professional staff (Kevin, Mike, Pia, Brian Noel, Parker, etc).

Tom Thumb

Aug 3, 2016

Salesman never answered my original questions. Photos not available on website after more than a week. Offered to find a vehicle and dropped the ball. General Manager reached out for feedback and never closed the loop.

MB owner

Jul 27, 2016

Last week I purchased a 2014 Mercedes Benz GLK 350 from Mercedes Benz of Annapolis. The entire process was outstanding. The staff was very knowledgeable, helpful, friendly and hospitable. They took customer service to a new level. I will totally recommend them to my friends and family and will do business with them again in the future.

FilthyMcKnasty

Jul 22, 2016

Dude.My experience working with Michael A, was awesome. He was totally knowledgable and professional. From start to finish, he was ON it. He took amazing care of me. This level of service is why I chose, Mercedes-Benz. Keep up the good work, bro. Have a problem w/ your vehicle?? Talk to Mike.

MBDriver1947

Jun 25, 2016

My experience with Annapolis Mercedes Service is always has always been a positive one Raphael Powell provides me with timely information and ensures quality results.

george

Jun 16, 2016

My experience in purchasing a 2016 C 300 4Matic at MBA was awesome. Mr. James Holhaus was very professional, knowledgeable and has a great sense of humor. He is a man of integrity and calming presence and was a joy to work with. He made the car buying process stress free. MBA is lucky to have Mr. Holhaus. Even after the sale he followed up to be sure that I did not have any questions or problems.

T. M. Powell

Jun 15, 2016

Normally, I do not write reviews. However, after visiting Mercedes-Benz of Annapolis, I had to say something about the outstanding people that helped me with the purchase of my first Mercedes-Benz. Ty Rogers, Dean and Saul/Paul(?) were beyond patient as I journeyed through the selection process and final purchase. They made me feel as though I was the only client in the showroom. I have to say I enjoyed my car buying experience and will look for these gentlemen when I return to Mercedes-Benz of Annapolis for another purchase.

1ball10pins

Jun 14, 2016

My experience in purchasing a 2016 CLA 250 4Matic at MBA was awesome. Mr. Billy Ray Robinson was very professional, knowledgeable and has a great sense of humor. Mr. Robinson, a man of integrity and calming presence, was such a joy to work with. He made the car buying process stress free. MBA is lucky to have Mr. Robinson as well as Dustin, on their sales and finance team. Thank you both for your service!!!

spbaseball

Jun 11, 2016

Had a great experience at Mercedes of Annapolis they took very good care of me and I was in and out not to mention you can have ice cream wile you wait

JJC

Jun 10, 2016

They have an SL550 for sale advertised on Autotrader, I have sent two email inquiries asking two simple questions in the past two days and they have not responded. I am not sure what their deal is, but its disappointing and not very impressive....

cardelbenz1

Jun 9, 2016

I have been dealing with Mercedes of Annapolis for the past 18 months. My service provider is Jeff Johnson. Whenever I have had a problem I called him and received a prompt response to my problem. He took my car in the next day with an explanation as to what was going on and how long it would take to correct. He is a very personable employee at Mercedes and I would recommend him to anyone that I know that has a Mbenz. Great work Jeff.

HerbIII

Jun 5, 2016

Bought a 2014 GLK from Wayne Discus at Annaplois Mercedes. He was well informed about the car, courteous and professional. We drove down on a Saturday afternoon from Baltimore only 1/2 serious about buying a car. The car was perfect and we became comfortable with the idea of buying from a dealer that is not in our backyard. They assured us they would drive a loaner to Baltimore and pick up the car for annual service. We arrived at what I felt was a fair price and they delivered the car to us on Monday where we did the paperwork. As easy and pleasant a experience as we could have hoped for. Thank you Wayne!

Mrs Tanya Terry

Jun 4, 2016

Mike in service an Natalie(cashier) make a wonderful team.Thanks for everything.

Jaana

Jun 3, 2016

We have been using Annapolis service center for years. Some years ago we felt that customer service had gone down, but past few years it is better than ever. I am really big about customer service and it is excellent! Sean Engelhard is such an excellent advisor. He communicates so well and is very helpful and always on the top of things. I highly recommend him for anyone . You will not be disappointed! Also could not be happier to talk to Glen Pierce. He can solve any problem I have. He makes your day better with his positive energy and joy!I am over all giving A + for Annapolis MB!

raymond.dudderar

May 27, 2016

we were looking for a GLC with the Driver Assist Package. due to MB's perverse marketing schemes, these SUVs are hard to find, virtually impossible unless you buy a bunch of extra stuff that we did not really want. We were offered "the only one available in the entire world" (my words), which had every bell and whistle. after searching online later that night, I found several much more desirable GLCs within a two-hour drive, mostly toward the south since i did not want 4matic. I was then told that the website was in error, that those inventories online were latent and in error. in any case, I think a better choice was available to us at a price we could accept -- if some more work had been done by the dealer. btw, we ere offered a special order, but decided that was too messy and took too long. The personnel were very pleasant, but MB can be difficult to work with.

Fred

May 4, 2016

Casey was referred to us by a friend and a customer. He did everything to make us feel at ease. Very patient and without pressure. Will recommend him (even from VA).

esorrell

Mar 31, 2016

Best service yet, when purchasing a newely, redesigned beauty 2016 Smart car from the Annapolis dealership in March. Casey Duffy really cares And offers superb, outstanding service.

Stacy L.

Mar 11, 2016

Chuck at Mercedes Benz of Annapolis Service is awesome! He is consistently professional and helpful. He has earned our complete trust, which I feel is rare in the car business. He goes out of his way to make sure that absolutely everything that we might need is taken care of, and he does it right the first time!Glenn Pierce in parts is our "go to guy" anytime we need parts. He seems to know every car from memory, and is generous with his time giving helpful advice and details.The waiting area at Mercedes Benz of Annapolis is very nice, complete with a wide array of beverages and snacks. Their car wash is superior to other Mercedes dealers we have encountered when traveling in other states. I highly recommend MB of Annapolis Service to anyone who owns a Mercedes vehicle!

NWB

Mar 4, 2016

We have purchased three Mercedes over the last five years from this dealership and from Derek Nedd. Extremely happy with all aspects of our experiences. Would highly recommend.

rachels2212

Feb 26, 2016

My husband and I recently bought a CPO C250 from MB Annapolis, and we could not be more happy with our purchase and experience. About a year and a half ago we bought a GLK 250 BlueTec and had such a great experience, we went back for more. We worked with Casey Duffy both times, and cannot say enough good things about him. Good customer service is extremely important to me and the customer service at both the Sales and Service center at MB Annapolis cannot be beat. The experience is really about the customer and the customer's satisfaction rather than just selling a car. We were looking at multiple CPO vehicles, and rather than pushing the more expensive vehicle, Casey helped us decide which car was best for us based on the vehicle itself rather than price, which ended up being the vehicle that was less expensive. This really showed us he wasn't focused on making a sale and his won satisfaction, but rather making sure we were happy. We went to another MB center one time for service because we happened to be in another town, and we will never go back because Annapolis is above and beyond the experiences we've had elsewhere. They've spoiled us and now we refuse to go anywhere else. Thanks Casey!

LoveMyCar2016

Feb 26, 2016

I have been a customer of Mercedes Benz of Annapolis since 1997. I just acquired my fourth car from them and I love it! My salesman was Casey Duffy. He is a great listener! Everything that I mentioned, he made sure was on the car he found for me. He took time to explain the features that were new, called me to see if I liked the car, and told me to call him with any questions. Buying a car from this dealer is fun! I love the fact that the manager, Mike introduced himself and asked if there was anything that I needed. The financial manager, Dustin, was extremely helpful. The receptionist remembered my name when I returned a few days later. This dealership shows respect, professional friendliness, and appreciation for your business. I like that!

rachels2212

Feb 25, 2016

My husband and I recently bought a CPO C250 from MB Annapolis, and we could not be more happy with our purchase and experience. About a year and a half ago we bought a GLK 250 BlueTec and had such a great experience, we went back for more. We worked with Casey Duffy both times, and cannot say enough good things about him. Good customer service is extremely important to me and the customer service at both the Sales and Service center at MB Annapolis cannot be beat. The experience is really about the customer and the customer's satisfaction rather than just selling a car. We were looking at multiple CPO vehicles, and rather than pushing the more expensive vehicle, Casey helped us decide which car was best for us based on the vehicle itself rather than price, which ended up being the vehicle that was less expensive. This really showed us he wasn't focused on making a sale and his won satisfaction, but rather making sure we were happy. We went to another MB center one time for service because we happened to be in another town, and we will never go back because Annapolis is above and beyond the experiences we've had elsewhere. They've spoiled us and now we refuse to go anywhere else. Thanks Casey!

Ann

Jan 20, 2016

I had such a great experience when I purchased my Mercedes. Andrew Gallagher was my sales person.He was knowledgeable, patient and more than willing to help with any followup questions. When I am ready to purchase my next car, I will go back to Andrew and Mercedes of Annapolis.

Catherine B.

Jan 18, 2016

Wow, what a great experience! I was greeted by Brian Sturgeon, who turned out to be the most patient (and knowledgeable) sales consultant. He took the time at the beginning to find out exactly what I was looking for (type of car; year of car, etc.). My husband and I took a few cars out for a test drive. After much consideration, and actually almost buying a new E Class, I decided against some of the initial options that we talked about. At this point, we had already been at the dealership over 7 hours. I was hungry and ready to go home (and would probably return again at some other time). However, Brian left his office and returned with a huge grin and said "I think I just found your car!" Sure enough, the stealthy, gleaming CLS550 waiting outside the door looked like a HUGE contender. After a test drive, it was obvious that Brian was right. We finalized the paperwork and took her home that night. Two weeks later, I am still pinching myself that this magnificent car is mine - all thanks to Brian's "out of the box" creative thinking. This was the first time I ever stepped into the MB dealership in Annapolis, and to be honest, I did not know what to expect. The showroom was a show piece with its array of beautiful cars. The staff was super friendly; but Brian was the standout from start to finish. Ladies, if you want to be taken care of by a true gentleman, then look no further than Brian. He will make sure the experience is exceptional from start to finish.

Sparty

Jan 13, 2016

Wow...what an experience...it could not have been any better! The sales associate transitioned into the "trusted advisor" during the buying and more importantly the consultation process. He took the appropriate amount of time to guide us through the various features, advantages and benefits of each vehicle model until we made a final selection. Well done!!!

Queenie

Jan 6, 2016

My latest buy was my third at the Annapolis Dealership. I ended up with a new sales person who sold me my car. Days later I had to take the car in for follow-up services and the new sales person was out sick so my previous sales person, Derek, stepped in and took over. Derek is great!! My level of personal service was excellent and I felt like Derek cared about me as a customer. I couldn't ask for better customer service!!

Shiane Bellinger

Jan 6, 2016

Working with Saul Williams at Annapolis was a great experience! I was nervous to start looking for my very first Mercedes to lease; however, Saul helped me every step of the way. He explained the leasing process very clearly and didn't seem to give up on me during the negotiation process. After a full week of negotiation, I am confident that I got a great deal. The professionalism of all the employees, including Dustin in finance, is commendable. Thanks guys!

Latida!

Jan 2, 2016

I am thrilled with my new car and just as happy with the sale man, Mr. Gallager! He was patient (my first benz) thoughtful, accomodating and very interesting to talk to. He took lots of time to make sure that I was happy with the purchase AND would not let me leave the dealership (they closed at 4:00 on Christmas Eve, but my husband and I and salesman Gallager left at about 5:40pm) until I was secure with the 'belts and whistles' of my new car! If you want a benz, please go to Annapolis and see Andy Gallager - truly a gentleman and a wonderful salesperson!!!!~

Karen Brooke

Dec 28, 2015

Third time's a charm as they say. After buying a Merecedes GLK350 and a C300 earlier this year, when it was time to trade in my Cadillac SRX, to Mercedes Benz of Annapolis i went. Brian Sturgeon came through for me once again. He is the best sales rep ever.......extremely knowledgeable, patient and friendly. Also, Miguel Mendez, the pre-owned sales manager, could not have been more accommodating. Cannot imagine any reason to go to any other dealership. Thanks again, guys!!!

Karen Brooke

Dec 28, 2015

Third time's a charm as they say. After buying a Merecedes GLK350 and a C300 earlier this year, when it was time to trade in my Cadillac SRX, to Mercedes Benz of Annapolis i went. Brian Sturgeon came through for me once again. He is the best sales rep ever.......extremely knowledgeable, patient and friendly. Also, Miguel Mendez, the pre-owned sales manager, could not have been more accommodating. Cannot imagine any reason to go to any other dealership. Thanks again, guys!!!

SandyHayward

Dec 27, 2015

I would like to take this opportunity to say thank you for the outstanding experience we had w/ Wayne Discus! He is an exemplary member of the Mercedes family and should be viewed as a role model for all new and existing sales staff. He made our purchase a SIMPLE/seamless transition, answered all questions/addressed all concerns, was thorough, attentive, helpful and provided good follow-up. We will be back to enlist his help again with future purchases. This is our fourth Merecedes, we are extremely happy with the performance, low maintenance and reliability of these vehicles. Recommend this dealership highly and have been referring new business to Wayne everyday. Thank you again for allowing us to be a part of the Mercedes family. We love the driving experience and it is nice to be appreciated by you!

mommom21

Dec 19, 2015

Andrew Gallagher was professional and just all around great, This was a big purchase for us and he made easy, comfortable and stressless. We can't begin to say enough great things about Andy. We are very loyal MB customers and he represents MB very well. Many thanks again to Andy, Tom and Michele Gowen

Mbcustomer

Dec 12, 2015

The team at mb of Annapolis deserve every bit of the 5 stars. Mike, Wayne, and Dustin were knowledgable, friendly and efficient. I felt like I got a great deal on the sale price of the car as well as the financing.

yoko123

Dec 1, 2015

Our dealer was Mr. Andrew Gallagher. He combined professional, knowledgeable assistance with a very pleasant manner. He guided us through the purchase process and made sure we understood all aspects of the purchase. Of particular note was the fact that after we arrived at our home with our Mercedes, we discovered we were unable to transfer our garage door owning code to our new device. We called Mr. Gallagher for help, and he actually came out to our house, showed us how to transfer the code, and remained to help us activate our cell phone in the car, and answered several other questions we had. We consider this the very highest level of customer support. Could not be more pleased.

Dr. Steve S.

Nov 29, 2015

I have purchased 4 Mercedes and 3 Smart Cars from Mercedes-Benz of Annapolis. The staff is friendly, knowledgeable, respectful, and most of all.....responsive. My emails and phone calls are/were answered in a prompt manner. Thank you to the "Mike's" and the rest of the staff who provide a comfortable environment that results in a fun experience when purchasing a car.

Mark

Nov 28, 2015

Mercedes Benz of Annapolis provided a low-stress, no gimmick car buying experience with outstanding service. From the sales person, to the General Manager, to the finance specialist, it was the easiest process ever! Great job!!

Tze123

Nov 9, 2015

My dealer was Mr. Andrew Gallagher. He was the most hilarious and patient man I have ever met. We bought a car the same day that we met him. Of course, with any car buying experience, there are always miscellaneous problems; but Mr. Gallagher was able to effectively and efficiently provide us with the most valuable alternatives. I am a very busy man, but Mr. Gallagher was very patient with me, and provided me with several options. He is an excellent dealer, giving us the best price for our 2016 GLE 350 Mercedes, and a beautiful car at that. I would HIGHLY, HIGHLY recommend Mr. Andrew Gallagher for anyone looking to buy an affordable and very nice Mercedes car, as he is the man I will come back looking for again in a year to buy my son a Mercedes car.

Debbie

Oct 27, 2015

Brian and the team at MB were professional, very cordial, patient and knowledgeable. They worked efficiently and without pressure. Brian knew what I wanted and did everything to make the deal happen, so that I was comfortable. Mike Herron, General Sales Manager is a gentleman to deal with. Mike McNicholas, General Manager went out of his way to make sure I was happy before I left. Evelyn in Finance, was very helpful in answering my questions and approval was seamless. Rodney Brown took a personal interest in the detailing of my gorgeous car. Buying a Mercedes was truly a pleasurable experience. I greatly appreciate being taken care of in a respectful manner. I am proud of our Annapolis landmark-with the longstanding reputation of quality and customer service, for which it is known. I am thrilled and proud to be driving my Mercedes-I simply love it!

dgjames99

Oct 25, 2015

I bought a new 2016 AMG GLE 63 and traded in a 2008 ML550 - it took several months for the AMG GLE 63 to be delivered, but it is well worth it. The experience was great across the board.

Jess

Oct 20, 2015

Duane was a great sales person. Please go by and ask for him by name!! You will not be dissappointed when you do. The manager and finance were also very helpful. I will come back to buy my next Mercedes from there if I'm still within the area

Donowl

Sep 23, 2015

Service dept. lied about broken parts after servicing car. Would NEVER deal with again. Had ABC system oil change flush and rodeo. Also hydrolic leak on top fixed and replaced interior trim. When I got car back ash tray close mechanism was broke. They fixed but blamed on me. I later fond broken plastic parts in center console. Also alarm no longer works nor does the soft close trunk work. Also when the car sits overnight it is much to low the next day with error codes for the ABC System. None of these problems existed prior to MB of Annapolis preforming service. I reported all this to them and did not receive any followup. And for this I paid $4100.00. Thanks but no thanks. I would rather take my sl55 to Joe's overnight garage then this place.

Brian

Sep 10, 2015

John Goldring had excellent customer service skills, I would definitely recommend his services. Will buy from him again after my lease is up!

KatsSL400

Aug 24, 2015

I was in the market for a new SL400 and contacted Mercedes Benz of Annapolis because they were the only one that had the color I was looking for. Wayne was there to help me with my purchase. He was extremely courteous, as was everyone at the dealership. My buying experience was the best I've ever had. I would highly recommend them and Wayne in particular. Knowledgeable and easy to deal with.

LClark

Aug 23, 2015

I cannot say enough good things about my amazing experience at Mercedes-Benz of Annapolis and my sales consultant, Andrew Gallagher. Andy was professional, thorough, caring, knowledgeable, and honest. He is one of the best sales consultants that I have had the pleasure of working with. I enjoyed a no hassle sales experience from start to finish and my expectations were exceeded. I purchased a beautiful CPO vehicle which I absolutely love. Kudos to Andy and colleagues for a job well done. I highly recommend Mercedes-Benz of Annapolis for quality customer service.

Janoux

Aug 21, 2015

These guys want to do business. They worked with us on price and gave us a package that is both comfortable and affordable (yes, affordable - believe it or not). And the car is a dream ride.

Janoux

Aug 21, 2015

These guys want to do business. They were quick to understand our needs. They worked with us on a package that not only meets our needs but is affordable (yes, really - believe it or not).. We will buy our next car from them, too.

JKL

Jul 23, 2015

It was a great buying experience, because there was no high pressure sales tactics. My sales consultant John Goldring understood my expectations for the features I required and the price point I was comfortable with. He was able to achieve both objectives. Thank you John!

Paula McLoud

Jul 16, 2015

Best car buying experience ever! From 1st appointment to picking up the car they were AMAZING! Over-the-top customer service, knowledgeable sales staff, and simply a pleasure to work with. Thank you Brian Sturgeon and Michael McNicholas for turning car buying into something to look forward to! Many thanks!!!

kmerrill

Jun 26, 2015

Quite simply, we were not in the market for a new car and only came into MB of Annapolis to browse models for future consideration/purchase (6 -12 months away). After speaking with Tony Madarang and Dustin Howard, we knew we were in great hands and couldn't let the purchase opportunity pass us by. We love our new car and would recommend MB of Annapolis to anyone in the car purchasing market.

John and Jill

Jun 2, 2015

We bought our first Mercedes Benze in May at the Annapolis dealership and it was an excellent experience. Jessica Brown was our sales rep and she was very friendly, knowledgeable, and made us feel at ease. There was no pressure and the process was very easy. Also the finance process was the best we've ever been through. Dustin Howard was great to work with and very skilled at the finance process. Highly recommend!

kbrooke

May 6, 2015

In late March 2015, we purchased our first Mercedes-Benz and our wonderful salesman, Brian Sturgeon, told us that we get free car washes at the dealership. I took my car for the first wash today and I cannot praise them enough. The service department is like no other I have ever experienced and I have been to many. The area you pull into is spotless and the manner in which staff greet you makes you feel more like you have arrived at a hotel with valet parking and concierge service. The lounge area is extremely comfortable and also spotless. There is a big screen television on the wall that shows the actual area where cars are worked on. You guessed it, even that area is spotless. It seriously was hard to believe that I was in a car service department. I was in and out in less than 30 minutes. Given the overall buying experience from Mercedes-Benz of Annapolis and with today's experience with their service department, I am hooked for life on Mercedes-Benz.

Nice

Apr 29, 2015

From the first hello to the final handshake leasing a new C300 from Mercedes of Annapolis was a delightful experience. My never ending questions were answered by Sales Rep Brian Sturegeon in a very straight forward, honest manner leaving nothing to surprise. Brian was both extremely knowledgeable and patient during the review of the many electronic capabilities the car had to offer. The care that he takes to be sure his customers leave satisfied is evident by follow up phone calls to be sure my expectations had been met. When looking for a New Mercedes be sure to check out Mercedes of Annapolis and ask for Brian Sturegen.

Carlos P.

Apr 27, 2015

Best buying experience! Jim Holthaus was a great "no pressure" sales associate who knew exactly what we wanted. The General Manager, Mike McNicholas, was also wonderful and made sure that I was 100% happy with my purchase. I will recommend this dealership to EVERYONE!!! Thank you Mercedes-Benz of Annapolis for making my 50th birthday the best!

DC MB Purchaser

Apr 20, 2015

I recently purchased a 2015 GLK 250 Bluetec from MB of Annapolis and worked with Wayne Discus. The experience was great from start to finish. Wayne was patient with my (many) questions about potential choices, options, and approaches for purchasing the car. Upon delivery, he went through its features and was quite familiar with the design and operation of the GLK. Wayne made this a low-pressure, first class experience, and I will recommend him and MB Annapolis to my friends and colleagues. I also must compliment Dustin Howard in Finance, who was great. He helped me navigate through the packages for pre-paid service, etc. PS Love the car!

Bruiser

Apr 19, 2015

After more than forty years of buying and maintaining our cars at the big dealerships in Arlington and Bethesda and putting up with people with pompous and arrogant attitudes and poor customer service, we checked out Mercedes-Benz of Annapolis and ended up purchasing an S65 from them. Annapolis Mercedes is like a boutique dealership where you and your car are treated with respect, and everyone who works there shows appreciation for your patronage. This impeccable customer service did not end once we drove away from the dealership. It seems that the Sales (Mike McNicholas) and Service (Rodd Bowman) teams are competing with each other to provide the best personal care and service to their customers. If you want Mercedes-like care, you must try Mercedes-Benz of Annapolis. Dr. M. Sami Saint Leonard, Maryland

Bruiser

Apr 19, 2015

After more than forty years of buying and maintaining our cars at the big dealerships in Arlington and Bethesda and putting up with people with pompous and arrogant attitudes and poor customer service, we checked out Mercedes-Benz of Annapolis and ended up purchasing an S65 from them. Annapolis Mercedes is like a boutique dealership where you and your car are treated with respect, and everyone who works there shows appreciation for your patronage. This impeccable customer service did not end once we drove away from the dealership. It seems that the Sales (Mike McNicholas) and Service (Rodd Bowman) teams are competing with each other to provide the best personal care and service to their customers. If you want Mercedes-like care, you must try Mercedes-Benz of Annapolis.Dr. M. SamiSaint Leonard, Maryland

Kristina

Mar 16, 2015

I bought my first Mercedes Benz from the dealership in Annapolis and I could not be more pleased! I have been using Cars.com for years now and this website helped me find an awesome dealership near me! I was heleped by Derek and he made me feel comfortable and excites knowing I had someone helping me get the car of my dreams!! I will recommend this dealership to all my family and friends! I am absolutely in love with my new car and very pleased with everyone and my experience with Mercedes Benz of Annapolis!

Earl

Mar 11, 2015

From the beginning to the end my salesperson Mr. Alami, other sales folks and the general manager and his associate GM were fair, professional and worked with me closely to make the buying experience exceptional. I look forward to their help and assistance as I enjoy my E400 and will highly recommend the to colleges.

millyc

Feb 4, 2015

Sometimes ( not all the time) women are not treated properly at a car dealership but,Andy Gallagher understood my concerns, gave me choices and made the purchased of my car easy and treated me with respect. Also Mr. D. Howard made the transition comfortable, great sense of humor!

NissanOwner

Feb 2, 2015

We bought a used pickup truck from Mike Hiesener at Mercedes Benz of Annapolis. Thought we might not get the best service since we weren't their typical client. Had an issue with the truck that they went above and beyond to make sure it was fixed. I had never considered MB, but my next car might just be one.

dreamer

Jan 29, 2015

Last weekend, we dropped into the MB Annapolis store to take a look at a CPO Bluetec GL SUV. All questions were answered quickly, there was 0 hassle, price was great, the trade in on our other SUV was fantastic! The entire staff was quick efficient and curious. Great job! We will be visiting you again!

Richy

Jan 17, 2015

I am appalled that after paying Mercedes-Benz car prices that I would be expected to accept the fact that when I get my vehicle serviced I am not guaranteed to be given a Mercedes-Benz loaner. Really? II absolutely expect to be given a Mercedes-Benz Loaner that is in fact a Mercedes-Benz. Why would I drive any other vehicle when I went out of my way to pay Mercedes-Benz prices for a "Quality, High End Vehicle" and was willing and able to accept the horrible gas mileage that comes along with a Mercedes- Benz. That is more than flexible and accepting. Get Mercedes-Benz loaners for your Mercedes-Benz owner and stop thinking it is acceptable to have your consumers drive any vehicle you throw their way.

jack6666

Jan 6, 2015

Jessica Brown was a superb sales person. She is knowledgeable,enthusiastic and interested in the customer as a person. I heartily recommend this dealership. Great job.

DeniseB

Jan 4, 2015

Derek Nedd was my sales associate and helped me purchase a GLK350. This was my fifth Mercedes purchase and by far the best (I've lived all over the country). Derek had thorough knowledge of all of the vehicles including specific upgrades inside and out throughout the model years. He worked hard to get me into the vehicle I wanted at a great price. I have had my precious car serviced there and the maintenance facility is excellent as well. They always gave me a loaner car so that I was not inconvenienced in the least while my car was being serviced. I would highly recommend this dealer.

Eileen29

Dec 16, 2014

We met with Brian Sturgeon to look at a Mercedes SUV. He was great. He took his time with my husband and I, he explained all the features of the car, and he followed up on all our questions.Highly recommend Brian for your car buying experience.

Dr. Mike

Dec 1, 2014

Great people to work with -very efficient - super clean facility - intelligent and knowledgeable crew. Igval Alami - great no pressure salesperson. Allison Hoffman - great Sales Manager and Dustin was outstanding in the finance department. A truly great crew . Mercedes -Benz = a great driving machine !!!!!

closeouts

Nov 22, 2014

Brian Sturgeon was excellent to work with. Brian is an asset to your dealership.So glad MBA changed for the better both service and sales.

siraseranant

Nov 21, 2014

Casey Duffy is a great sales rep at Mercedes Benz of Annapolis. My recent purchase process of the 2015 C400 4Matic is seamless thanks to Casey. Thank you again.

John Swift

Nov 19, 2014

I purchased a SUV from MBA, which is the first time I had dealt with this local dealership.I was greeted immediately by a courteous employee who directed me to the friendly and efficient receptionist. Within two minutes Michael Hiesener introduced himself and it was all uphill from there. He prioritized the "wants" of my search by the time I had my fifth sip of MBA coffee. Delicious! Michael was informative, knowledgeable of the product line, allowed me to choose options for myself, and in general answered all my questions without hesitation. Michael's professional attitude and ability to "listen" made this car purchase an effortless effortless. I would greatly recommend this spotless dealership and Mr. Michael Hiesener to anyone interested in one of these fine automobiles.

Jennifer Yuan

Oct 29, 2014

When I arrived at the Annapolis dealer the manager and Andrew always greeted me with a warm smile. Andrew explained everything very thoroughly from the paper work to the functions of the car. They were very patient and you never feel rushed or pushed into doing something you don't want. Out of all the Mercedes Benz dealers I've been to, this one has the best sales team.

Peter Dumont

Oct 16, 2014

I recently purchased a 2014 SL 63 from Mercedes-Benz of Annapolis. My sales associate was Brian Sturgeon. If you are looking for a Mercedes go to this dealership and work with Brian. I have bought many cars from many different places and people. This was by far the most enjoyable experience I have had. Brian is a professional no nonsense guy. There were no games. The price was right and the deal was good (trade-in, financing, etc). Dustin was the finance guy and he made it simple and straightforward. Great explanations but no hard sell on the extra services.

atcpd11

Oct 16, 2014

I recently purchased a 2014 SL 63 from Mercedes-Benz of Annapolis. My sales associate was Brian Sturgeon. If you are looking for a Mercedes go to this dealership and work with Brian. I have bought many cars from many different places and people. This was by far the most enjoyable experience I have had. Brian is a professional no nonsense guy. There were no games. The price was right and the deal was good (trade-in, financing, etc). Dustin was the finance guy and he made it simple and straightforward. Great explanations but no hard sell on the extra services.

GastonGamez

Oct 15, 2014

Great quality of service...from sales department with Mr. Paul Banville and from finance department, with Ms. Evelyn, I had such a remarkable experience. GOOD price, NO pressure, and outstanding service...and, I LOVE my new MB certified C300 4Matic!!!!I would definitely recommhend this dealership to my family and friends!

Greg M

Oct 14, 2014

I can truly say this was the best car buying experience I've had. We visited a number of other local car dealerships in our search for a new car, and Mercedes Benz of Annapolis was by far the most honest, straight forward and respectful dealer we encountered. The showroom is upscale, all the staff was friendly and genuine, and everything from sales, to finance to service were top notch. Mike Hiesener was our sales consultant and he was a pleasure to work with. He was able to answer our numerous questions and was extremely helpful without being pushy to make a sale. We felt we got a very fair deal and Mike made the purchase very easy. Evelyn in finance was also fantastic to work with and made the financing process extremely simple and fast. She explained everything in very good detail and made us feel like an important customer. I will definitely be using this dealership again for service as well as future purchases. Keep up the great work!

Mike P

Sep 28, 2014

Mike McNicolas and Derek Nedd are true professionals who love what they do and it shows. I traveled two hours plus to the dealership and it was worth every minute. Mikes responsiveness to questions and Derek's knowledge of the MB Brand were like none I've ever seen. Dustin's finance expertise was spot on and there wasn't a question he couldn't answer. Can't wait to come back. Best car expeirience I ever had. Love my S63!!!

MikePan123

Sep 27, 2014

Mike McNicolas and Derek Nedd are true professionals who love what they do and it shows. I traveled two hours plus to the dealership and it was worth every minute. Mikes responsiveness to questions and Derek's knowledge of the MB were like none I've ever seen. Dustin's finance expertise was spot on and there wasn't a question he couldn't answer. Can't wait to come back. Best car expeirience I ever had.

JairoMKT

Sep 12, 2014

It was definitely a good experience. Brian was clear and honest, The finance person was also very nice Everyone at the dealership was extremely friendly and polite. ,I would buy againThanks Brian

Mark Schecter

Aug 26, 2014

My wife and I were shopping for a new car. We explored many brands other than Mercedes. Once I entered the Annapolis Mercedes Dealership, I met Derek Nedd, our salesman. I have purchased over 25 new cars over the years. I must tell you that Derek was by far the most honest, reliable and competent salesman I have ever dealt with. Even when I asked for "maybe" too much, Derek professionally rejected my request. He provided guidance and exuded integrity. We expect to be purchasing many new vehicles from him in the future.

Happy M37 Owner

Aug 19, 2014

A "glitch occurred in having the vehickle ready upon our arrival, but as soon as Rori Brown (Sales Manager) stepped in , all was made right. We were treated to lunch while we waited the vehicle was thoroughly washed, checked and buffed as it was preowned. Our sales associate, James was polite, friendly and thoroughly engaged in making sure all went well every step of the way. Following a delicious lunch at a place recommended by Rori, and upon completion of our test drive, we got down to the business of establishing a price and again the effortlessness of the overall process came to the forefront. Rori presented us with a price that was dead on competitive with no hidden fees and was right where we thought it should be after extensive research. We had test driven the vehicle with FIVE other dealers and Mercedes Benz on Annapolis not only exceeded them in price competitiveness, but exceeded their salesmanship and customer relations as well. We'll gladly do the 3 hour drive to Mercedes Benz of Annapolis for our next purchase. It'll be well worth the time and expense because we know we will be treated well and can expect a great price !

Sheila B.

Aug 18, 2014

Even though I did not purchase from MB of Annapolis I still want to express my appreciation for the time that Natalia Milbourne spent with me. My husband and I were in Annapolis for the day and decided to check out what was available in used SUV's. Natalia showed us a 2013 GLK350 which we test drove. Natalia's knowledge of the vehicle was impressive. It was a very pleasant experience meeting Natalia and visit of MB of Annapolis. In the future I will certainly recommend MB of Annapolis and give Natalia as a referral.

Cyrus

Aug 16, 2014

I received excellent service from Mike and the staff at Mercedes-Benz of Annapolis. I especially enjoyed working with Natalia as she was extremely courteous, patient, and knowledgeable. I highly recommend Mercedes-Benz of Annapolis.

Eric P

Aug 13, 2014

I went in just to look and possible take a test drive but ended up driving out with the vehicle that had most everything I wanted. I was asked my preferences and they was able to show a vehicle with most of the options and gave me a really good deal. I Love this car.

Ron M.

Aug 4, 2014

The customer service was amazing from the second we walked onto the dealership's lot. Wayne and the team helped me and my wife get into our first Mercedes and have gained two customers that are certain to return. I would recommend this dealership to anyone who's in the market for a Mercedes. We drove all the way from Nottingham because of the great reviews we had heard from family and friends and were not let down!

naptown27

Jul 27, 2014

After looking for a convertible for nearly 9 months, I had settled on two very different options.. A Jaguar XK8 offered by Annapolis Jaguar or a Mercedes SLK 320 offered by MB of Annapolis. I was approached outside by Natalia Milbourne who offered a test drive of the SLK. I agreed. She went inside and I followed shortly after having a closer inspection of the vehicle's exterior. Once I stepped inside I was greeted (overwhelmingly) by an extremely eager gentleman who, once realizing I had been picked up by Natalia, turned off the theatrics quickly and left. The process to test drive a vehicle at this dealership is insane. Besides the usual copy of my license etc. we spent nearly 25 minutes filling out a silly questionnaire asking questions that stopped just short of my blood type. After two trips back to her manager to "get his approval on the answers and content" we finally went outside to start the test drive. I was asked during the drive what other vehicles I was looking at....to which there was a negative comment for everything..."oh that rides so rough"..."too heavy of a car".."Iv'e driven it and didn't like it" etc. etc. The comments grew tiring and prevented a legitimate discussion about the car. I was told from the beginning that the vehicle was a Certified Pre-Owned vehicle. It wasn't until after the test drive I was informed it was not a CPO vehicle-THAT is a big deal. After a brief discussion with the sales manager (who seemed about as uninterested in our conversation and my presence as possible) I left. To this day, not a single follow up phone call, email or mailed item has ever been sent. Natalia was very pleasant but did not exude confidence or certainty.I bought the Jaguar and it was a top-notch experience from start to finish.

Connie Lawson

Jun 19, 2014

I recently purchased a new mercedes from Mercedes-Benz of Annapolis with Michael Bruce, my Sales Person and Dustin Howard, my Finance Manager. It was without a doubt one of the best experiences of buying a new car that I've ever had. The time spent with hands on explanations of the operation of the vehicle was thorough. Great dealership!!!.

Mary O

May 4, 2014

I recently purchased a 2014 E350 Sport model from the Mileone Mercedes Benz dealership in Annapolis, Md. This was my 2nd new car purchase from this dealership and the reason that I returned is because I have been exttremely happy with their customer service. In this recent purchase I was working with Natalia Melbourne who was very knowledge about the various vehicles in the showroom and provided immediate answers to all of my questions. It was a very pleasant experience from the beginning to the end. I felt that I received a very fair price for my trade-in, a 2010 E350, and a very competitive price for my new E350.

Dave

May 2, 2014

I talked with my sales rep, Chris Tarsa, and based just on a vibe, drove three hours down from New Jersey and bought my 2009 Escalade. Fantastic experience. The car was everything that he said it would be - from condition to price to trade-in value of my old car. I'd highly recommend this dealership. Dave - Skillman, NJ

Diane & Richard

Apr 18, 2014

Having been car buyers for over 40 years, we approached the process of buying a new car with reluctance thinking that, as had been many times before, we would experience a hard sell, pushy sales representative that would take the joy out of car shopping. On our first visit to Mercedes Benz of Annapolis we discovered a totally different atmosphere. We met Paul Banville who treated us like we were longtime friends, patiently provided us with all of the information we sought, and never made us feel that he was trying to influence our decision making. Other dealership personnel were also personable and helpful. They gave us honest advice, only after we asked, which was clearly more for our benefit then that of the dealership's. Thanks to our wonderful experience we're enjoying our 2014 E350 Cabriolet!

rfrenchtoast

Mar 19, 2014

I want to thank everyone at Mercedes-Benz of Annapolis for the amazing customer service I received. Michael Bruce was extremely professional and knowledgeable, Andre was incredible helpful, Mike (the sales manager) was extremely polite and Rich was incredibly friendly. From beginning to end, this dealer provides the experience that you want when purchasing a luxury car! Thank you!

Jeff G.

Mar 13, 2014

Just a note to mention the first class handling of the sale of my M class by Derrick Nedd. He was the total professional and a pleasure to deal with. I will be seeing him for my next purchase.

TDB

Mar 12, 2014

The buying experience was very professional and customer friendly. Sales Consultant Billy Ray Robinson was very helpful throughout the process and made it all simple and comfortable.

Jadiamma

Mar 2, 2014

What a great experience I recently had at Mercedes-Benz of Annapolis. We first met Brian Sturgeon at the Baltimore Auto Show. After spending time with him and listening to what he said about Mercedes we decided to contact him to investigate Mercedes a little further. What a professional he is. He was extremely informative and patient, answering all of my questions thoroughly. He was also very courteous. He took me on multiple test drives to help in my decision making process. I never felt pressured which is extremely important to me. Mike made sure to stop in while I was at the dealership to welcome me and answer any questions. Dustin was also very helpful and easy to work with. Everyone at the dealership was extremely friendly and polite. This was a great experience and I'm now driving a brand new E350! It's not often that you get such great customer service. I would highly recommend Brian and Mercedes-Benz of Annapolis.

wrongcar

Feb 3, 2014

Was told the car I shook hands on was a luxury model. A couple days later I learned it was a sport model. Dealer has been very uncooperative with resolving the situation and the used car manager has been adversarial. DO NOT buy a car here.

wrongcar

Feb 3, 2014

Was told the car I was buying was a luxury model. A few days later learned it was a sport model and it has been a nightmare trying to get this resolved. Read the very fine print in the contract---too late I learned I could have returned the car, but was told by the salesman that I couldn't. And that return policy was never mentioned during the sales process. Stay away!

RonC

Jan 21, 2014

The dealership represents what a MB owner should expect. Wayne Discus in Sales and Chuck Leymon in service with able oversight by Rodd Bowman will reveal a combination of talents that will put to shadow past experiences. New ownership has injected this dealership with excellent customer services values. Do not hesitate to make the move. Mile One has changed the face of MB in Annapolis

kaiakesinger

Jan 10, 2014

Mac McConnell is a dedicated Service Manager. From the first time I had my SL500 in for service that I can remember - he has been there and so has Frank Wilson. Both are Always sincere, professional and respectful. I believe there isn't a better match than those two. Both ensured prompt, complete and outstanding service. Having that continuity says something for the business. I always do and will continue to refer this Service Center to others for all their Benz needs.

Tom M

Dec 30, 2013

I recently purchased a new M-Class from Mercedes of Annapolis. Natalia Milbourne was my sales Rep. She is, in a word, terrific. The entire process was professional, dignified, efficient, and successful. There was no hokey, let-me-check-with-my-manager baloney. She asked what was important to me, then went about the task of satisfying what I needed in an automobile and the best price. I am busy, and had little time to deal with the process. She communicated with me by email -- at my request -- which gave me what I needed, in writing, available when I had time to deal with it. A couple of phone calls, and we had a deal -- except the deal got better when I went in to sign papers. I will buy all of my future cars from Natalia.

lmcraig01

Nov 17, 2013

What a great experience! I, of course, LOVE the fact I have a local dealership STILL in the downtown area of Annapolis. I walked from work over to the dealership, took a test drive in two cars AND took one home for an overnight stay. Brought it back next morning, got a ride to work, walked back in the afternoon... signed the paperwork and took my new, fully fueled and washed Mercedes home that evening. Thanks Brian and Mike for making this such a great car-buying experience. I waited 12 years to buy a new car and it was well worth the wait. Look forward to my free car washes!

jgreber

Aug 19, 2013

My car buying experience spanned several months, Brian was exceptional from start to finish, and has followed up with me after my purchase ensuring my total satisfaction. His patience with my indecision on which model was best suited for my particular needs was extraordinary! I felt, without pressure, and his very professional assistance and advice, that I was able to make well informed choice on a car. He enthusiastically helped me to settle every minute detail, and most importantly, he was committed to me being 100% satisfied with my purchase decision--long term. Fantastic experience and I love my car!

malchow

Jun 7, 2013

Communication in form of emails and phone calls not always returned. Various issues with service department. Had to inform regional MB operations manager who even confirmed there have been and are ongoing issues at this dealership.

txc1

May 30, 2013

I purchased a pre owned hummer on Aug 30, took it to a hummer dealer on Aug 31, they found broken bolts on the exhaust manifold and exhaust leaks as well. It is apparent that when they had it inspected , they passed it anyway. I brought this issue to their attention and they did nothing. Spoke to Mr. McNicholas the general manager and he advised that it could have happened on the way home after I bought it,lno remedy offered, he further stated that is the chance you take when you purchase a used vehicle. My salesperson was Doug Boss Hog , or whatever the f&^% his name is, what a joke. When I purchased the vehicle and asked for a copy of the inspection report he advised it was not available. THis leads me to believe that he knew of the problem, and this apparently was not the first time they allowed the entity that inspected the vehicle to pass it anyway, a conspiracy between inspector and the dealer. I am now faced with having to take this matter to court. Word to the wise DONOT TRUST THIS DEALERSHIP.......

Shoppingwith6

Apr 30, 2013

Many thanks to Philip for everything. Absolutely wonderful experience. He was very accommodating, answer all questions honestly and worked to give us what we wanted.

edemunda

Apr 17, 2013

I came to Mercedes-Benz of Annapolis with a very specific idea of what kind of car I wanted and what I wanted to pay. With the help of the Mercedes-Benz of Annapolis team, Wayne not only showed me only the types of cars that were what I was looking for, but what my financial options were with each. Wayne, Dustin, and Mike were more than helpful in getting me exactly what I wanted, and I won't have any hesitation both recommending Mercedes-Benz of Annapolis to anyone or purchasing another car from them down the road. Overall, it was a great car buying experience made easy.

Tony

Apr 5, 2013

Wayne Discus is by far the best automotive customer representative that we have ever had the pleasure of working with. He spent hours showing us the various models of interest and even came to the house to make sure that the garage door remote and other electronic features were properly set up. Wayne was courteous and accommodating at all times and a pleasure to work with. The other staff at Mercedes-Benz of Annapolis were also courteous and responsive. This experience will keep us in the Mercedes-Benz family for some time to come, and we highly recommend this dealership.

oliverthedog

Apr 5, 2013

Wayne Discus is by far the best automotive customer representative that we have ever had the pleasure of working with. He spent hours showing us the various models of interest and even came to the house to make sure that the garage door remote and other electronic features were properly set up. Wayne was courteous and accommodating at all times and a pleasure to work with. The other staff at Mercedes-Benz of Annapolis were also courteous and responsive. This experience will keep us in the Mercedes-Benz family for some time to come, and we highly recommend this dealership.

Dan

Apr 3, 2013

Kevin Smith is a consumate professional who brings a personal touch to service. Taking time out of my day to get a car worked on is never fun, but Kevin makes the experience easy and enjoyable. He knows Mercedes Benz cars and he treats my car as if it were his own. That to me, is the best kind of service you can get. I wouldn't take my car anywhere else. While I have considered buying other cars, I will probably stick with a Benz just because I like the service and every car needs service.

dfeliz

Apr 3, 2013

Kevin Smith is a consumate professional who brings a personal touch to service. Taking time out of my day to get a car worked on is never fun, but Kevin makes the experience easy and enjoyable. He knows Mercedes Benz cars and he treats my car as if it were his own. That to me, is the best kind of service you can get. I wouldn't take my car anywhere else.While I have considered buying other cars, I will probably stick with a Benz just because I like the service and every car needs service.

shirleydixon

Mar 29, 2013

We went to the dealership and purchased a CLS550, 2013 on Saturday, March 23, 2013. The salesperson was very professional,and worked with us until we found the exact car we wanted. The purchase was one of the best experiences we have had.

mlsjresq

Mar 24, 2013

After deciding exactly what interior and exterior color of the MB that I wanted, I searched online and found it at Annapolis. I then submitted a web inquiry and sales person, Casey Duffy got back to me within minutes providing me with answers to my questions. He also promised to follow up with photos of the car which were not yet posted online. He followed up without having to ask. We then made mutual arrangements to see the vehicle as I lived over two hours away. He lined up parts and a service appointment for the installation of extras. Casey was knowledgable and friendly and made the overall process a pleasure. We got everything accomplished in one day so that I did not have to drive all the way back. Dustin Howard in financing was also a pleasure to deal with. This was an overall great buying experience! Highly recommended...

Deverson

Mar 21, 2013

Wayne Discus is very knowlegable salesman. He knows the Benz product like the back of his hand. He made my leasing experience for my E350 an excellent and painless one. I will definitely do business with Wayne again. His attention to detail, even after the sale is impeccable. Great job Wayne, I highly recommend him to anyone interested in a Mercedes. Duane Everson

Lindsay

Mar 9, 2013

An unfortunate car accident put me in the market to purchase a car sooner than I expected. I had made a mental list of must haves I knew I wanted and was hoping I could get all of this within my budget. My salesman, Mike Bruce, was extremely helpful in finding me a car that fit this description. He found a beautiful C300 4matic with not only all the bells and whistles I was looking for, but had good gas mileage and safety rating. I already knew a Mercedes Benz vehicle was a step above other cars I was interested in, but it wasn't until I test drove the C300 that I was sold on the idea of purchasing one. Together, Mike Bruce, Mike Herron, and Dustin Howard gave me an offer I could not refuse. The way the sales and financial departments of Mercedes Benz of Annapolis worked together as a team really allowed my car buying experience to be smooth and stress free. I have recommended this dealership to everyone I know! Thank you so much!

lindsay_foster

Mar 8, 2013

An unfortunate car accident put me in the market to purchase a car sooner than I expected. I had made a mental list of must haves I knew I wanted and was hoping I could get all of this within my budget. My salesman, Mike Bruce, was extremely helpful in finding me a car that fit this description. He found a beautiful C300 4matic with not only all the bells and whistles I was looking for, but had good gas mileage and safety rating. I already knew a Mercedes Benz vehicle was a step above other cars I was interested in, but it wasn't until I test drove the C300 that I was sold on the idea of purchasing one. Together, Mike Bruce, Mike Herron, and Dustin Howard gave me an offer I could not refuse. The way the sales and financial departments of Mercedes Benz of Annapolis worked together as a team really allowed my car buying experience to be smooth and stress free. I have recommended this dealership to everyone I know! Thank you so much!

BrockD

Mar 4, 2013

We had a fantastic car buying experience with Brian Sturgeon. His approach was thorough, patient, and informative-- which was a pleasant departure from what we had become used to. My wife and I ended up with the perfect car because Brian took the time to walk us through what we really wanted. If only all of our purchase experiences were so easy!

Everett A

Mar 4, 2013

Brian Sturgeon made our car buying experience enjoyable. He was patient, knowledgeable about all of the models and years, and kind. We drove all the way from DC to work with him, despite there being other closer dealers.

esorrell

Mar 4, 2013

Although, I did not get the color or model car that I wanted, I made the decision to opt for the best deal. Subsequently, I left the dealership feeling and believing that I received the best deal for my present circumstance, and, for that I am grateful,Casey worked with me all day and ,literally, bent over backwards to ensure that I was satisfied. On Friday, 3-1-13, I left the dealership driving a "Special Edition" Smart car; plus, I received some cash in return. Can't beat that.For some reason, this little car still gets a lot of attention, especially from men. Also, I live right across the street from a middle school, and when the children were released from jail, I mean school, they showed a great deal of fascination for this little yellow car with black wheels.Casey, and the Mercedes team, I am so appreciative and grateful for my "special Edition" Smart model.Thank you sooooooooooooooo much!

The Halibriam-Rostgaard Family

Feb 24, 2013

I live in NJ and my family and I went down to Annapolis Mercedes to get our car. It was our first time there. The sales representatives that work there are very friendly and down to earth. They even offered us dinner! We were very satisfied with their services and their facilities were very sanitary and outstanding. Mr.Doug Bouslog helped us and gave us a wonderful experience. My family and I are looking forward to visit them again. I recommend that if you have the opportunity, definitely give Mercedes-Benz of Annapolis a visit. I have not had the experience that I had in Annapolis in NJ before. They even greeted us before we even parked into their parking lot, and opened the doors and invited us in. I love my 2012 c250 mercedes, and I loved where I bought it from! The 4.5 hour drive was definitely worth it !!!

Sarah D

Feb 19, 2013

My experience working with Brian Sturgeon was wonderful! He was so patient and kind as he helped me and my family make the right decision. He was a great listener and remembered what we were looking for in a car and what our values were. I recommend him highly to anyone, but especially to other mothers shopping for a great family car. Thank you, Brian! We would also like to thank all of the employees at the dealership who took a few minutes to talk to us throughout our decision making process-- everyone was so friendly and went out of their way to make us feel at home. This was by far the best car buying experience we've had-

1942

Feb 19, 2013

My husband and I have bought many cars over the years (this is my third Mercedes) and I have never had such a positive experience as I have had with Mercedes of Annapolis. My salesman, Wayne Discus, was very polite and helpful in providing me with all the information I requested. At no time was there any pressure. He introduced me to the Manager and others on the Staff who also were very friendly and pleasant to work with. Everyone went out of their way to help me in anyway I needed from Financing to explanations on operating the car. After purchasing the GLK 350, Wayne came to my house 30+ minutes away to set up the Garage Door Opener. I have been encouraged to call with any questions. Overall an A+ experience!

SarahDuwel

Feb 19, 2013

My experience working with Brian Sturgeon was wonderful! He was so patient and kind as he helped me and my family make the right decision. He was a great listener and remembered what we were looking for in a car and what our values were.I recommend him highly to anyone, but especially to other mothers shopping for a great family car.Thank you, Brian!We would also like to thank all of the employees at the dealership who took a few minutes to talk to us throughout our decision making process-- everyone was so friendly and went out of their way to make us feel at home.This was by far the best car buying experience we've had-

Dayo

Feb 15, 2013

Love this place!!!! Excellent customer service and great prices. I recently purchased a 2008 Nissan Altima Coupe 3.5SL from this dealership at a very unbeatable price. Everyone is friendly, welcoming and approachable. Chuck is a great salesman. I've always been wary of car salesman, often with good reason, but he helped to redefine the stereotype. Dustin is an Awesome finance manager,very polite, professional and above all very fast service.

Dayo

Feb 15, 2013

Love this place!!!! Excellent customer service and great prices. I recently purchased a 2008 Nissan Altima Coupe 3.5SL from this dealership at a very unbeatable price. Everyone is friendly, welcoming and approachable. Chuck is a great salesman. I've always been wary of car salesman, often with good reason, but he helped to redefine the stereotype. Dustin is an Awesome finance manager,very polite, professional and above all very fast service.

Delighted Customer

Feb 11, 2013

We recently purchased a Mercedes GL450. We worked with Michael Benso of Mercedes-Benz of Annapolis. Michael was very helpful in helping us decide on the exact GL450 package to meet our needs. As the 2013 Motor Trend SUV of the year, the GL450 lives up to its reputation. We couldn not be more pleased with our GL450 and the service that Meredes-Benz of Annapolis and Michael Benso in particular gave us.

Steven

Feb 11, 2013

Chuck and his team were absolutely top notch in selling me my used car. They had knowledge, expertise, honesty, and the ability to understand what kind of buyer I was and how best to meet my needs. No cookie cutter approach with this team! I never advertise for dealers when I buy a car, but I am proud to leave the license plate cover on my car and let everyone know where I shop. I drove almost 2 hours away specifically to do business with this dealer. And if you're considering used, trust me when I tell you they don't sell anything that isn't exceptional condition-wise. If it's on their lot, it is a very nice car. And to take it a step further, they went the extra mile and made sure my car was completely clean and detailed for the ride home. Five star experience from initial contact to the handshake as I drove off in my new (to me) car!

wfairfax

Feb 11, 2013

We recently purchased a Mercedes GL450. We worked with Michael Benso of Mercedes-Benz of Annapolis. Michael was very helpful in helping us decide on the exact GL450 package to meet our needs. As the 2013 Motor Trend SUV of the year, the GL450 lives up to its reputation. We couldn't be more pleased with our GL450 and the service that Meredes-Benz of Annapolis and Michael Benso in particular gave us.

Bill and MaryLou

Feb 2, 2013

My wife and I were searching for a certified 2009 Mercedes CLK350 Convertible. In using the internet resources in exploring, I came upon this vehicle at Mercedes Benz of Annapolis. I sent off an email for more information. Mr. Steve McElroy, Sales Executive, quickly responded and supplied us with all available information. An appointment was made and we drove from Bel Air, Md to Annapolis. Needless to say, we were treated first class and received an informative education from Mr. McElroy on this CLK350 being a first time Benz buyer. On our second trip to the dealership we purchased the vehicle. As a consumer, I HIGHLY recommend Mercedes Benz of Annapolis, Steve McElroy and the sales manager Mike Herron for their efficient, informative, caring and most importantly their Honesty. Bravo to a Dealership with integrity.

Irv Gillens

Feb 2, 2013

Dean and Wayne were accomodating and worked with me to ensure that I got the car at the right price. Wayne was truly great to work with. I will recommend Mercedes of Annapolis to my family and friends.

crotley

Jan 30, 2013

Wayne created an environment where the process showed respect for my time, was complete in answering my questions, and was fair in the negotiations. He went out of his way to help me resolve an issue even after we closed on the vehicle. I would strongly recommend this salesman and dealership.

saundersrl

Jan 25, 2013

Michael Benso was extremely knowledgable and courteous. I came to the dealership looking at two different models (GL 450 & R 350) in order to decide which would work best for our family. Michael was very thorough in showing the various features of each model. In addition to showing me both models he undoubtedly "sold" me on the many wonderful features that Mercedes-Benz has to offer. In the end, the R 350 won out. Given that it's no longer exported to the USA as of 2013 a CPO model was our only option. Unfortunately, Mercedes-Benz of Annapolis only had one to offer and it did no have the seat configuration we were looking for. I will HIGHLY recommend Michael Benso to anyone looking for a Mercedes Benz!

markrfrazer

Jan 20, 2013

Both Casey and Tom were courteous, knowledgeable and helpful. I had most of my contact with Casey over a period of months because I knew, in the summer of 2012, that I wanted to wait for the 2013 model line. Casey prompted me when it was time to order and monitored the journey from Germany to Annapolis. He was most helpful in explaining the operation of all the bells and whistles on the car. Tom was quick and accurate. We enjoy the same cigars and a sip of Gran Marnier. The overall experience was excellent.

GeorgeY

Jan 19, 2013

Doug, drew and mike willing to meet my price expectations. Attitude of all employees we saw was extremely customer focus ( hellos for detail guys, other sales people and admins) The whole team made you feel welcome even if you were just visiting. Follow up call from drew appreciated. Doug did nice job working with management to get my price on a new SL. I found a math error in the contract the day after the deal and once pointed out to Doug, they were very quick to correct with no hassle. Mike made a point on a couple of occasions when I was in the showroom to break out of what he was doing to come over to say hello and checking that all was well

Georgewyoung

Jan 19, 2013

Doug, drew and mike willing to meet my price expectations. Attitude of all employees we saw was extremely customer focus ( hellos for detail guys, other sales people and admins) The whole team made you feel welcome even if you were just visiting. Follow up call from drew appreciated. Doug did nice job working with management to get my price on a new SL. I found a math error in the contract the day after the deal and once pointed out to Doug, they were very quick to correct with no hassle. Mike made a point on a couple of occasions when I was in the showroom to break out of what he was doing to come over to say hello and checking that all was well

AngeeLu

Jan 10, 2013

Yes, we would recommend Michael Benso to anyone that is interested in buying a Mercedes. He came to our home to clarify features of our new car for us after we had owned it for weeks.

Military Mom

Jan 7, 2013

I recently purchased a CPO GL450 from MB of Annapolis and my experience was outstanding! Chris Tarsa was my salesman....he treated me very well from the moment I walked through the door. Mr Tarsa was professional, knowledgable, thorough and patient throughout the process of purchasing my vehicle. The Finance Manager, Mr. Dustin Howard, was also a pleasure to work with. I would like to commend the entire staff at MB of Annapolis for their customer service and I'm sure that I'll purchase from them again!

Kevin M

Jan 1, 2013

Highly recommend this dealership and salesman, Michael Benso, in particular. All of the staff were professional and the process well conducted.My wife and I intend to buy all of our cars from them while we live in the area.

syrnyk

Jan 1, 2013

Casey was very responsive to all my questions and concerns. When I mentioned that I might get a higher amount for my trade-in vehicle from Car-max, Casey went on-line and got me a better trade from the Mercedes dealership.The trade in amount and price for the car I ultimately purchased was best price/value I could find when comparing other vehicles and dealerships. Casey took extra time to find me the specific vehicle that met my needs even thought the price was lower on that vehicle than others I considered. Drew came and introduced himself and told me to call him with any issues I might have now or in the future. He answered various questions and provided names of specific individuals I could deal with regarding service of my newly purchased vehicle. Both Casey and Drew worked late into the evening to expedite my purchase.

Happy Customer... Andrea

Dec 28, 2012

Choosing to purchase a vehicle from Mercedes of Annapolis was a great decision because of the outstanding customer service. Mr. Derek Nedd is a true asset. Derek was very professional, knowledgeable, pleasant and accommodating. He even worked hard to ensure that a wrong that was experienced with another dealership was corrected to the best of his ability to improve the customer's ownership experience. He really went above and beyond any of my expectations. The finance team of Tom and Dustin were also a joy to work with. I will definitely recommend Mercedes of Annapolis to all my family and friends. Thanks for making my purchasing experience a memorable one.

Andrea20772

Dec 27, 2012

Choosing to purchase a vehicle from Mercedes of Annapolis was a great decision because of the outstanding customer service. Mr. Derek Nedd is a true asset. Derek was very professional, knowledgeable, pleasant and accommodating. He even worked hard to ensure that a wrong that was experienced with another dealership was corrected to the best of his ability to improve the customer's ownership experience. He really went above and beyond any of my expectations. The finance team of Tom and Dustin were also a joy to work with. I will definitely recommend Mercedes of Annapolis to all my family and friends. Thanks for making my purchasing experience a memorable one.

iCapitalist

Dec 24, 2012

The salesman was very accommodating and worked with me to ensure that we got the right car at the right price, the finance manager was very friendly and not "pushy" with add-on sales, and I was impressed by the candor and professionalism of the used car manager. Overall, a good and efficient experience. I would definitely buy from this team again.

jgknol

Dec 24, 2012

The salesman was very accommodating and worked with me to ensure that we got the right car at the right price, the finance manager was very friendly and not "pushy" with add-on sales, and I was impressed by the candor and professionalism of the used car manager. Overall, a good and efficient experience. I would definitely buy from this team again.

tinceirgrrl

Dec 20, 2012

I spent the past 6 weeks looking at and driving all types of cars and never thought of a smart car before seeing an online add and did some research and then contacted the nearest dealership. I was a little bit hesitant at first to contact through the internet since my experience in previous weeks resulted in being inundated with spam-like emails. So I took one last try and was lucky enough to be referred to Casey Duffy and Mercedes-Benz of Annapolis. Our life experiences travel in circles and i cannot tell you how many times I drove by this dealership or filled up at that gas station across the street! Full circle indeed. Casey and I spoke on the phone and I explained that my credit union had re-approved me but since it was Saturday i wasn't sure if I should come down since I probably couldn't finish the deal if I liked the car. But you know what.. I didn't have to worry, Casey explained that I should apply online (and he walked me through the process) for financing anyway and I might get a better deal. Okay, I said, but very apprehensive. He calls back and says I was approved for financing through Mercedes Benz for the smart car and it was much better than what my credit union offered. wow!!! Then he offered to pick me up in Mt Vernon and bring me down to test drive and I found that I couldn't say no. Casey is so endearing and it is infectious, I was excited that I would be driving home! When I arrived, I was greeted by Dustin and his wonderful sweaters (i returned a few days later and saw another wonderful sweater) who briefly explained the terms of my approval and then Tom Stancavage who reviewed my options in a kind and relaxed manner and totally convinced me to buy instead of lease. I felt that there was a concerted effort by the whole team to make the process relaxed and effective and to have me leave satisfied and happy. I could be dreaming, its true. Really, such nice people!!! I feel now that even with my smart (Diamler) car, i am part of the Mercedes-Benz family. Watch OUT! The Maybach is next!Thank you all for making this purchase, during a very tough time in my life, so easy and successful. I appreciate all the effort everyone put into my time at your dealership. I will most definitely return.

tinceirgrrl

Dec 19, 2012

I spent the past 6 weeks looking at and driving all types of cars and never thought of a smart car before seeing an online add and did some research and then contacted the nearest dealership. I was a little bit hesitant at first to contact through the internet since my experience in previous weeks resulted in being inundated with spam-like emails. So I took one last try and was lucky enough to be referred to Casey Duffy and Mercedes-Benz of Annapolis. Our life experiences travel in circles and i cannot tell you how many times I drove by this dealership or filled up at that gas station across the street! Full circle indeed. Casey and I spoke on the phone and I explained that my credit union had re-approved me but since it was Saturday i wasn't sure if I should come down since I probably could finish the deal if I liked the car. But you know what.. I didn't have to worry, Casey explained that I should apply online (and he walked me through the process) for financing anyway and I might get a better deal. Okay, I said, but very apprehensive. He calls back and says I was approved for financing through Mercedes Benz for the smart car and it was much better than what my credit union offered. wow!!! Then he offered to pick me up in Mt Vernon and bring me down to test drive and I found that I couldn't say no. Casey is so endearing and it is infectious, I was excited that I would be driving home! When I arrived, I was greeted by Dustin and his wonderful sweaters (i returned a few days later) who briefly explained the terms of my approval and then Tom Stancavage who reviewed my options in a kind and relaxed manner and totally convinced me to buy instead of lease. I felt that there was a concerted effort by the whole team to make the process relaxed and effective and to have me leave satisfied and happy. I could be dreaming, its true Really, such nice people!!! I feel now that even with my smart (Diamler) car, i am part of the Mercedes-Benz family. Watch OUT! The Maybach is next!Thank you all for making this purchase, during a very tough time in my life, so easy and successful. I appreciate all the effort everyone put into my time at your dealership. I will most definitely return.

Love Cars

Dec 15, 2012

I have just purchased a used Lexus from Mercedes Benz of Annapolis. My search for this car started on the internet. I live 140 miles from this dealership. It was well worth the drive to work with the highly experienced team at MBA. When I expressed an interest in MBA used cars, Drew responded to me almost immediately.I was informed Michael Benso (salesman) would be assigned to me and within a short time, Michael emailed me and offered his assistance. The prompt and coutesious service I received was fabulous. During my purchase, Dustin was extremely helpful in helping me get financing that suited my budget and when I took delivery of my Lexus, it was spotless. Michael is the best car salesman I have ever met and I have bought and sold over 100 cars in my lifetime. I will recommend Mercedes Benz of Annapolis to everyone I know. My experience was terrific! Thanks for helping me make a dear come true!

gmansell

Dec 15, 2012

I have just purchased a used Lexus from Mercedes Benz of Annapolis. My search for this car started on the internet. I live 140 miles from this dealership. It was well worth the drive to work with the highly experienced team at MBA. When I expressed an interest in MBAs used cars, Drew responded to me almost immediately.I was informed Michael Benso (salesman) would be assigned to me and within a short time, Michael emailed me and offered his assistance. The prompt and coutesious service I received was fabulous. During my purchase, Dustin was extremely helpful in helping me get financing that suited my budget and when I took delivery of my Lexus, it was spotless. Michael is the best car salesman I have ever met and I have bought and sold over 100 cars in my lifetime. I will recommend Mercedes Benz of Annapolis to everyone I know. My experience was terrific! Thanks for helping me make a dear come true!Gail

Paula and Norman Bell

Dec 14, 2012

Doug was great to work with. He answered all of our questions in a non-aggressive manner. He returned our phone calls promptly and was very accommodating. After purchasing the car, we were unable to drive our car there and have one of us drive the new car home. He picked us up at our house and brought us to the dealership, so that we would not have to worry about having an extra car there. The dealership is located 1 hour from our house. We wanted a car with specific safety features. They did not have it at the Annapolis dealership. They searched to find a car and did find it in Silver Spring. They were willing to go beyond their own inventory to satisfy us. We believe the safety features on our C-class 300 are important. Additionally, the ride of the car is terrific. We compared it to the models of similar manufacturers. The other cars in the same category did not offer these features, and we found the prices to be considerably higher. Mercedes of Annapolis worked to find a price point which closed the deal.

mojiade

Dec 11, 2012

This dealership exhibited genuine professionalism throughout the entire Sales process. I would strongly recommend them to anyone looking to purchase a brand new Mercedes Benz

Richard

Dec 10, 2012

My Wife and I bought a new Smart car at this Dealership our Salesman was Mr. Michael Benso He was very knowledgeable about the product and was very helpful. Mike made this car purchase a genuine pleasure we enjoyed working with Him He is a true gentleman. Mr. Dustin Howard arranged our financing and was a joy to work with also. This Dealership is truly Blessed to have such talented people working for it. Thank you all so much Richard Forand

crabcake

Dec 10, 2012

My Wife and I bought a new Smart car at this Dealership our Salesman was Mr. Michael Benso He was very knowledgeable about the product and was very helpful. Mike made this car purchase a genuine pleasure we enjoyed working with Him He is a true gentleman. Mr. Dustin Howard arranged our financing and was a joy to work with also. This Dealership is truly Blessed to have such talented people working for it. Thank you all so much Richard Forand

Benz Vetran

Dec 5, 2012

I have previously owned 7 Mercedes over the years and I was moving from my 5th 500 CL to my next vehicle. Casey Duffy did a fantastic job of letting me test drive 4 seperate vehicles over the period of a week. He was informative , knowledgeable and knew all their options and their respective prices. I settled on a 550 SL CPO vehicle and am extremly happy. Thank you Casey. Michael Herron was very helpful since I selected a CPO vehicle. He knew the history of the car and knew all that were available in the region and their respective prices. He negotiated a very fair deal with me. Dustin Howard is the finance manager and acquired financing at a rate that was below what was actually advertised. He was helpful with the extended warranty which I purchased along with prepaid maintenance up to the 40,000 mile service. To any person reading this ,it was a great deal and I highly recommend it. After the purchase I stopped by with some questions ,my salesman was off that day so Mike Scherl helped me . He was great in showing me all the new tricks I did not know about the Navigation system, phone, and the whole command center. Thanks Mike. Respectfully , A 35 year vetran of owning Benz's.

Chark222

Dec 5, 2012

I have previously owned 7 Mercedes over the years and I was moving from my 5th 500 CL to my next vehicle. Casey Duffy did a fantastic job of letting me test drive 4 seperate vehicles over the period of a week. He was informative , knowledgeable and knew all their options and their respective prices. I settled on a 550 SL CPO vehicle and am extremly happy. Thank you Casey.Michael Herron was very helpful since I selected a CPO vehicle. He knew the history of the car and knew all that were available in the region and their respective prices. He negotiated a very fair deal with me.Dustin Howard is the finance manager and acquired financing at a rate that was below what was actually advertised. He was helpful with the extended warranty which I purchased along with prepaid maintenance up to the 40,000 mile service. To any person reading this ,it was a great deal and I highly recommend it.After the purchase I stopped by with some questions ,my salesman was off that day so Mike Scherl helped me . He was great in showing me all the new tricks I did not know about the Navigation system, phone, and the whole command center. Thanks Mike.Respectfully ,A 35 year vetran of owning Benz's.

Not Easily Impressed

Dec 3, 2012

We were very pleased with our recent experience at Mercedes-Benz of Annapolis. Casey, in Sales, was professional and knowledgeable without being pushy. Drew, the Sales Manager, was helpful in making the sale happen. Together, they were fair and respectable and willing to work to gain our trust and win our business.

TracyMusto

Dec 2, 2012

We were very pleased with our recent experience at Mercedes-Benz of Annapolis. Casey, in Sales, was professional and knowledgeable without being pushy. Drew, the Sales Manager, was helpful in making the sale happen. Together, they were fair and respectable and willing to work to gain our trust and win our business.

JimMK

Dec 1, 2012

Even though we were most certainly not their biggest sale of the month, everyone at the dealership treated my wife and me like we were their only customers. Casey Duffy was always professional, friendly and helpful. He answered every question we had and very obviously has a detailed knowledge of the product. Dustin Howard and Tom Stancavage were also helpful and routinely checked in to ask how things were going and if there was anything they could do. Tom got us through the paperwork quickly and answered all of our questions. Drew Litherland was very personable and seemed to be calmly guiding the whole process. This was my first experience with Mercedes-Benz of Annapolis and it was a good one. They are a first class organization and a pleasure to do business with.

farnhama

Nov 23, 2012

Casey was helpful in showing the car and explaining the features. Casey and Tom worked well to finalize the sale. Dustin helped to quickly complete the paperwork. Overall, my experience with Mercedes-Benz of Annapolis was positive.

jhauhn

Nov 21, 2012

Had never owned a Mercedes but have reached a point in my live where I wanted one. After considerable internet research, I selected the Annapolis dealership because of their high ratings from independent rating sites. I found a car that was what I was looking for in their existing inventory on their web-site. I contacted the dealership using the email method provided on the web-site. I immediately received a reply from Casey Duffy and I quickly made the decision to visit the dealership and test drive the vehicle. Casey made the buying experience incredibly pleasurable (and I typically hate the car buying experience.) He was of course very knowledgeable about all of the vehicles, the difference between models, etc. Caseys knowledge of the difference models, and a total Non pressure sales manner led me to buy a higher end modeland I am glad I did. THANKS CASEY.The finance experience with Tom Stancavage was equally agreeable. All the various options, add-ons, etc were explained clearly, with brevity and without pressure. The nuts and bolts of my deal were laid out in a clear and understanding manner.The only problem I now have is my wife fell in love with the SL 550 in the showroom. Maybe I get to repeat the experience sometime soon !

jbowes III

Nov 20, 2012

Car buying at Mercedes of Annapolis was an overall sterling experience, and this was made all the more so, thanks to our exceptional salesman Doug Bouslog. Despite coming in on an extremely busy Saturday before the Holidays, Doug meticulously balanced multiple customers simultaneously, making My Wife and I feel like we were his absolute top priority. He gave us impeccable guidance and advice, thoroughly covered all of our questions- from vehicle performance, options, features, additional benefits we could receive from Mercedes, to the hardest part - "paying" for our new car :~)! Doug never attempted any type of pressure sale, remained calm, balanced and informative - after over 7 hours with us...he remained even after closing hours to personally "walk" me through my new GLK 350 and my very first - Mercedes Benz...my Life Time "Dream Car!" I also would be remiss if I did not mention Drew's outstanding assistance, as well as Tom the Finance "Guru" who finalized our purchase with expert advice and guidance. In short - My Family is ecstatic about our new Mercedes, and the buying experience was absolutely the "Cherry on top!" Thanks in major part to Doug, we'll not shop for a car anywhere else from now on, and we'll seek him out specifically for the same incredible sales service we're certain he'll provide in the future! Thanks for helping Us realize our "Car Dreams!"

richard e

Nov 16, 2012

I usually purchase Lexus or BMW vehicles, but I am now a first time owner of a Mercedes. I had visited another Mercedes dealership but found that my time spent with Salesman Casey Duffy and Finance Manager Dustin Howard was more rewarding, which subsequently ended with a purchase. I enjoyed their interest in my needs and their attention to detail. Their customer service reflect very favorably on this dealership and I look to future business with Mercedes Benz. Richard E.

Cgimef

Nov 14, 2012

We visited dealership to purchase a new car. Salesman Casey Duffy was patient and thorough in his work--answering each question with knowledge and conviction. Drew Litherland checked on progress periodically, and joined us after demonstration to work best deal possible. Dustin Howard worked financial details quickly and was also patient and thorough. I was very satisfied, bought a great car, and would recommend this team to friends.

jpavel1

Nov 14, 2012

I started looking for a new vehicle a few weeks ago and was interested in Range Rover, the X5, and of course, the ML. I was a walk in and was greeted by Michael Benso. I am a younger gentleman so I dressed down to see how serious I would be taken as this is something I will do from time to time. I was greeted very quickly. Mike was very professional and friendly. He answered all of my questions and was thorough and knowledgeable about the ML. To my surprise, I found out that I went to school with his kids years ago, so we hit it off well! After test driving all of the aforementioned vehicles, I came back to visit Mike a second time for an extended test drive. This greatly assisted in finalizing my decision. I still wanted to wait a bit more time to make my purchase, but they gave me a great deal that I just couldn't walk away from, in which I feel both parties were quite satisfied. I am extremely satisfied with my purchase and had no buyer's remorse. I enjoy walking out to my garage to see a brand new 2013 ML350! PS - I am also a BMW M3 owner, so even after being partial to BMW for so many years, the ML's features and the quality service at MB Annapolis are both what swayed my decision and it was one that I made comfortably. The new ML350 is first class, looks very aggressive and has a luxurious interior. Thank you Mike and Mercedes-Benz of Annapolis! Look forward to doing business with you again!

Donna Leketa

Nov 9, 2012

Michael Benso has sold me 3 Mercedes - I wouldn't go anywhere else. He went above and beyond by coming to my house and programming my garage door opener.

YelenaMadorsky

Nov 4, 2012

Pleasant experience. Casey was very helpful. He is a knowledgeable dealer, showed and explained many car features during test drive. Helped with the bluetuth installation. Left nice overall impresseion.

tomalley

Nov 3, 2012

The experience I had at this delaership and in particular with Mr. Benso was outstanding. He was forthright, respectful and very helpful. I love the car I bought and would highly recommend this dealership and Mr. Benso.

Lca1234

Oct 31, 2012

The staff at this dealership are professional, informative, and very personable. Steve McElroy made purchasing my vehicle an enjoyable experience. He goes the extra mile to ensure that one becomes an informed consumer. Dustin Howard was helpful and meticulous in his part of the whole process. Kudos to the whole crew!

Terpfan!

Oct 29, 2012

The entire experience was fantastic. Michael Benso (Sales) was well versed in all the features of the vehicle and thoroughly addressed all of our questions. The purchase process was smooth and efficient.

allicaat

Oct 19, 2012

My dad and I worked briefly with Casey Duffy back in March and had an amazing experience, so when we were ready to get a new car last week, we knew that he was the one we wanted to work with--not only did he remember us, but he actually came in on his day off just to meet with us. It was clear to us that he was genuinely interested in finding us the right car at the right price as opposed to someone interested only in making a sale; he was patient with us every step of the way and really made us feel comfortable at the dealership. And as we worked through the financial aspects of buying a car, Dustin was great in making all of the financial particulars transparent (his computer screen was always turned toward us) so that we knew exactly what we were paying for and understood everything. It's nice to know that we have a dealership that we can turn to where the salespeople are more interested in the people than the sales.

apwhit00

Oct 16, 2012

Wayne Discuss is the best sales person ever and he deserves the Annaplois employee of the year award. He was personable, upfront and honest from the beginning to the end of the sale. I could not believe I was in a car dealership due to his honesty. I love my E class and I have told everone that if you ever want to purchase a Mercedes please go to Annapolis to see Wayne Discuss he is the best.

Laxdad

Oct 15, 2012

Mike, Sami and Dustin made this smooth and comfortable purchase. I came in to look at this CPO car. The three of them worked their magic to create a deal I could not walk away from. Thanks and I look forward to buying a M for my wife in another year. You will definitely be first on my list even though I am 50 miles away and closer to 3 MB dealers.

eudys70

Sep 24, 2012

My experience from start to finish was outstanding! Mr Nedd was extremely conscientious to ensure any wait was minimal and that all my questions were addressed? He recognized my interest and was knowledgable of the inventory so my needs were met. I was treated like royalty and accommodated any time there was any part of the experience that did not meet his high customer service standards. I bought several cars in my life time but this was by far the most pleasant car buying event. I highly recommend patronage of this dealership by all who would like a quality experience.

SMARTHAPPY1

Sep 22, 2012

THANK YOU Chuck Hicks of Mercedes-Benz of Annapolis for making my Thought of owning a SMART car a Reality. You are a tru Sales Professional as I was treated with dignity and respect not just a number. From the moment I walked into the Showroom and explain my Goal you immediately rolled up your sleeves and went to bat to get the car I wanted at a price I could afford to pay and you did not stop until you delivered results! I am very pleased with my SMART Car and your outstanding Customer Service. Thank you again for all your efforts.

Mrs. Rall

Sep 17, 2012

We were very pleased with our sales person, Doug as well as all of the other employeesat the Annapolis showroom.We would certainly recommend Doug and the dealership for doing everything possible to make our experience a good one. Joyce and Gene Rall

capndave

Sep 8, 2012

I was very pleased with their professionalism, and how easy they made it for me to purchase (Casey Duffy)and finance (Dustin Howard)my car. I would recommend this dealership and will be sharing my experience every time I talk about my car. Thanks Dave

roman4550

Sep 7, 2012

After many years of experience dealing with sales personnel, Inge and I consider Mr. Duffy as the kindest, competent and detailed saleperson we have met. We would like to recommend Mr. Duffy as a credit to your organization, should the occasion arise we would certainly recommend Mr. Duffy as an ideal salesperson to any potential customers we encounter. Your greatful customers,Frank and Inge Flynn

chrismn

Aug 31, 2012

Purchased this vehicle thru the internet. Working with Wayne was a very pleasant experience. He responded quickly to enquiries and moved quickly to resolve a MINOR hiccup with the delivery. Great experience overall. And, the car arrived in great condition and, after 6 weeks, continues to run well.

Spartanscot

Aug 28, 2012

My sales consultant, Brian Sturgeon, is great, not only at point of sale but at follow up, too. I highly recommend this dealership. No pressure, simply assistance and willingness to work with me.

raymond.dudderar

Aug 26, 2012

As we approached decision time to buy, my wife and I found that we had some differences of opinion (nothing unusual about that!)about our prospective purchase. Casey Duffy and Drew Litherland stood by us patiently and offered help with our issues and then closed the deal with a very fair price negotiation. We drove home, both happy, with our ML350 purchase. We can't say enough about our new friends at MB of Annapolis. Give them a try!!

pekeller

Aug 25, 2012

I had an excellent experience purchasing my new Mercedes at Mercedes of Annapolis! I made three trips to the dealership before purchasing my new car. The staff was always courteous and welcoming. They make sure customers are taken care of quickly -- no waiting around. Casey was very patient and knowledgeable. He spent a great deal of time with me on my three visits, answering all of my questions. I made it clear to Casey during my first trip to the dealership that I was not there to purchase a vehicle, but rather comparison shopping with other makes. Casey in no way treated me any differently knowing I wasn't there to purchase that first day. Overall, the staff members with whom I worked directly - Casey Duffy, Drew Litherland, and Tom Stancavage - took very good care of me! I could not be more pleased with the service and the deal I received. Thank you, guys! I look forward to a long relationship with those at Mercedes of Annapolis!

jesse...

Aug 25, 2012

Great First Class Team with the best pricing, financing, and service with true kindness. my family will always refer this dealer to folks with confidence.

ziggy5875

Aug 21, 2012

We purchased a S550 from Wayne, he had amazing service all around, from the beginning until the End. Very knowledgeable and responsive. He fixed all minor issues with the car (wheel scuff, small dent)after point of sale. Great service from beginning to end, will buy next car from you for sure!

Bigbobh1

Aug 20, 2012

The entire process was pleasant with absolutely no stress. Have been working with 'Benzo' for over a month. He was very patient with no pressure. Thanks

rduchaine

Aug 19, 2012

Casey, Drew and Tom (in Finance) made this the most pleasant car buying experience I have ever had. They worked with me on the vehicle's price without introducing any negative aspects of my trade-in. They continually made positive suggestions that would help me once I left the dealership. I was greeted pleasantly and enthusiastically - even after the sale had been made to provide needed guidance and reinforce what I was learning about the car's electronics. These guys said what they would do and they did it. I highly recommend this dealership and these gentlemen.

cschirmeier

Aug 16, 2012

Casey Duffy was a pleasure to work with on the purchase of my new Mercedes. He was very patient in working with me on all aspects of the process, particularly in showing me the car, letting me take it on an extended test drive and answering my questions. He gave me his full attention and was very knowledgeable about the car and all of its features. I found Casey and his colleagues to be more than willing to work with me to get to a reasonable deal for a great car. I would definitely recommend Casey and the dealership.

Blueoyster

Aug 14, 2012

We bought an expensive car and was given the most courteous and professional treatment from the moment we entered the showroom til we drove off. In today's world that kind of service is rare!

joerogers

Aug 14, 2012

I bought a new Mercedes from these folks a few years back and continued to service my older Mercedes with them. Service was never very good for either car. At one point, the older car needed a large amount of service, and I had Mercedes of Annapolis do it. They not only didn't do the main part of the work right, they charged me for stuff they didn't actually do, and broke a couple of items that weren't broken when I brought the car in. I asked Mercedes-Benz USA to do get involved in trying to come to a reasonable accommodation, but they said they weren't interested in helping out with poor service on a used Mercedes.I only go to these folks now if I have something that MBUSA requires to be done at the dealer. Even then, sometimes I trek all the way out to Silver Spring to avoid these schlubs. The dealership in Silver Spring (used to be Herb Gordon Mercedes) has really fallen in quality, too, since merging into the same company as Mercedes of Annapolis.I'll look at some BMWs and Lexuses next time I need a car.

rppenn

Aug 10, 2012

Al Zayas is the ideal sales specialist. He is bright, honest, dependable, and trustworthy. I purchased my new SL-550 online from afar. With his help it was easy and quick. He worked hard and fast to deliver and made all his promises good. What he promised is what he delivered. Very satisfying.

ksgarner

Aug 6, 2012

It was a great experience working with Michael Benso. He listened to my requirements and found the perfect car. I appreciate the time he spent with me and the accurate information provided. Love the car!

schaplin

Aug 2, 2012

Everyone went out of their way to get me my SLK. It was the best car experience I've ever had. I got the car, and I LOVE it, the guys were AWESOME!!!!!

jjkinder

Jul 31, 2012

Michael Benso and the entire Mercedes Benz of Annapolis team are top flight representatives of the MB family. My bride and I were life long GMC owners (27 years) and we felt so very much at home with these professionals that we made the switch to Mercedes. Nicely done Michael.

lrodz

Jul 31, 2012

Great and impeccable overall experience by the most attentive, knowledgeable and friendliest group of people you would ever hope to meet. I'll be back!

tghjr61

Jul 17, 2012

Everything about visiting Mercedes Benz of Annapolis was an extremely pleasant surprise. Mike Benso met me at the entrance and couldn't have made me feel more at home. He was friendly and extremely knowledgeable about Mercedes Benz, in general, and the car I was purchasing, in particular. But let me add, everyone I met at the dealership, from the detail men to the financial manager were all about making this trip an enjoyable one. And I drove 299 miles to get there! Before I departed. Mike gave an excellent briefing on the multitude of features the E350 has. I was now ready "to roll". I'd recommend Mercedes Benz of Annapolis to anyone.

jules4524

Jul 15, 2012

My husband and I were looking for a 2011 Chevy Cruze with low miles, and found a low-mileage great-looking Cruze at Mercedes Benz of Annapolis. Not only are we very happy with the Cruze, but working with Chris Tarsa and the finance manager, Tom, was a very pleasant experience. Unlike many car-buying experiences we've had, there was no pressure and no haggling. Both Chris and Tom are great guys who know alot about cars. Although the dealership is 75 miles from where we live, we wouldn't hesitate to go back to Mercedes Benz of Annapolis for a car in the future. Thanks Chris and Tom for a great car-buying experience. We love our Cruze! Julie & Dennis

amythomas5456

Jul 12, 2012

I live in Virginia and found a used car on the internet that was advertised by Mercedes Benz of Annapolis. From the first phone call that I made to them just obtaining information on the car, I had a totally pleasant experience. I was fortunate to talk to Wayne Discus who was knowledgable, friendly and professional. It was the most stress free and simple process that I have had purchasing a car and this was because of Wayne and Tom in Finance. Both went out of their way to make it a smooth process and great experience. Special thanks to Wayne for even delivering my 2012 Mustang GT to me so that I could start enjoying it sooner! I would greatly recommend this dealership to anyone looking to purchase a vehicle.

soodr88

Jul 12, 2012

Wayne was an absolute pleasure to conduct business with. My family has owned at least one Mercedes for the past 25 years and this most recent purchase was honestly the best. Wayne gave me an unbelievable price on a brand new 2012 CLS 550 4matic without the hassle of negotiating. In addition to his excellent salesmanship, he treated my entire family with the utmost respect and courtesy. Wayne delivered the vehicle himself to my residence and went over all of the features. I truly cannot wait to buy the new G550 when it is released in a few months because it will give me an opportunity to do another purchase with Wayne and Mercedes of Annapolis. Wayne is a true gem at Mercedes of Annapolis and I cannot recommend him enough!

shavonmcowert

Jul 6, 2012

We had such a great experience at Mercedes Benz of Annapolis. We had visited another Mercedes Benz dealership the day before and didn't have a pleasurable experience, so we weren't sure what to expect. However, we got a great first impression of Mercedes Benz of Annapolis from our sales rep, Casey Duffy. He was personable and explained everything to us. He wasn't too aggressive or pushy, but calm and relaxed as he walked us through each process. The dealership had an excellent sale going on the day we bought the vehicle so we were able to get our 2010 E350 at a great price and low interest rate. The financing rep, Tom Stancavage, was funny and honest with us. He was transparent in showing us how we could get the lowest monthly payment. As a parting gift, they gave us two Mercedes Benz key chains and a pen. During the process my husband and I mentioned how hungry we were, so Casey gave us a card to a local seafood restaurant in the area. I highly recommend this dealership to other consumers.

NAOCS

Jul 3, 2012

Kim Savage is a wonderful Service Consultant. And, she makes you feel like you are the only customer that she has to serve. And, Kim is on her way to the top of the chart of service-excellence. So, keep up the good work in servicing the customers at Mercedes-Annapolis. Also, she called in the Mercedes mechanic to discuss my service needs. This was very comforting to know that I had a chance to talk to the "key" person that would be servicing my car. Again, Kim, I thank you for such wonderful service and attention to details, teamwork and good customer service. Sincerely, Audrey Daniel

ghergen

Jun 28, 2012

This is the second Mercedes that I purchased this year. My first experience was great. The second time was a charm too. I am very satisfied with both cars and the price that I paid. Casey did an outstanding job the second time around since the supply and demand curves favored the seller. This dealership knows how to treat customers and is in the game for the long term.

fpciocci

Jun 25, 2012

I wanted a very specific vehichle and features. I was very fortunate to find it at Annapolis Mercedes and even more fortunate getting Al Zayas as their salesperson. He was very patient, accomadating, professional and provided an enjoyable environment to conduct business. I have not purchased a car through a dealership in over 15 years and was dreading having to live through the experience. However it turned out to be a very pleasent purchase and I highly recommend any potential buyer to ask for Al specifically.

SPYguy

Jun 25, 2012

This was the best car buying experience of my life (I purchased a 2012 SLK). Every aspect of buying a new car with this dealership, and Casey Duffy in particular, was professional, informative and extremely beneficial. I used to purchase cars from Euromotors in Bethesda, but I will now only work with Mercedes of Annapolis and Casey Duffy. He deserves commendation for superior support and dedication to insuring that all clients needs and questions are met and answered! Likewise, Tom in Finance was extremely professional,insightful and dare I say entertaining as well! I look forward to a long relationship with Mercedes of Annapolis!

Frank

Jun 24, 2012

Sales dept were professional and knowledgable. Made the experrience enjoyable. Prepped the car to look brand new and provided a competitive price for a specific car and features I've been looking for for over 6 months.

easygoart

Jun 24, 2012

We had a good experience with his service. He is most plesant to work with. We would definitely use him again in the future if we make another purchase.Thank you.Art & Sue Schwartz

CHG123

Jun 20, 2012

CALLED ON A TUES. FOR APPT. ...TOLD IF I WAIT TILL FRI. I WOULD BE ABLE TO GET A LOANER...ON FRIDAY, NO LOANER... BUT GOT A ENTERPRISE CAR..(EXTREMELY FILTHY)BROUGHT IT BACK TO BE CHANGED.....MERCEDES WAS BROUGHT IN FRI. AT 7:30AM DID NOT GET A CALL TILL 5:34 (MISSED IT)...CALLED BACK AT 5:41 (CALLED SEVERAL TIMES) TILL I GOT SOMEONE AT 5:50 PLACED ON HOLD TILL I HEARD A DIAL TONE......CALLED BACK SAT. MORNING AND WAS TOLD OF ISSUE AND WHAT HAS TO BE DONE.....GOT THERE MONDAY MORNING AND AFTER BEING TOLD OVER AND OVER THAT THE CAR WAS NOT UNDER WARRANTY ...HAD TO CALL SILVER SPRING"S MERCEDES TO CORRECT ISSUE.......CAR WAS DONE BY THE NEXT DAY (TUESDAY) BUT STILL YET I AM NOT SURE WHEN I WOULD RECIEVE VEHICLE CAUSE I HAD TO CALL BACK IN ORDER TO KNOW THAT IT WAS DONE AND READY FOR PICK-UP......AFTER HAVING THAT EXPERIENCE (FIRST SINCE GOING THERE) ENQUIRED IF ANYTHING WAS CHANGED AND WAS TOLD "NEW MANAGEMENT"....FIGURES.

elbeywon

Jun 19, 2012

Great Car! Great People! Great Dealership! What more could one say or ask?! Dont take my word for it. Try it all yourself. You might thank me someday. [Full disclosure: I have no personal, professional, or financial interest or involvement, other than my purchase, with either anyone or anything associated with Mercedes.]

lawrencejr

Jun 18, 2012

I have purchased many new and used cars in the past, and this buying experience by far exceeded my previous experiences. The staff was friendly, knowledgeable, and put the customer first.

Terry9x

Jun 18, 2012

A mostt unsatisfactory service experience. Car in at 9 am. Promised by 3pm. Not done until 3:45. No one seemed to no what was going on. Required to get in line to get in another line. No Over all responsibility for complete job. Very in efficient

DGDillard

Jun 8, 2012

We began receiving the "replace battery in key" message shortly after purchasing our new E350, and we replaced the batteries in both keys within a month of purchase. When the message reappeared earlier this year we became concerned, and mentioned it to our service advisor, Frank Wilson. Frank swapped the batteries again, and asked that I keep an eye on the keys. One month later it happened again, and Frank advised swapping the keys. He informed me that the keys were found to be malfunctioning. When I picked up the car, only one key had arrived. I told him I could return to Annapolis to pick up the other one when it came in, but he offered to have one of the drivers bring it by my house. Unfortunately, the day that the key arrived at the dealership the drivers were already booked solid. I again offered to drive down to the dealership to pick up the key, but was told that someone would take care of it for me. The next thing I heard was that the acting Parts Manager, Richard Hamilton, would bring the key to me after work that evening. As promised, he showed up at 6:30, having braved a real downpour en route, and handed me my key. He also stuck with me until we confirmed that the key was functioning properly (but that is another story). I must say that I was quite impressed by this gentleman, who was willing to "go the extra mile" (or, in my case, the extra 22 miles) to make sure that my problem was resolved.

JSose

Jun 7, 2012

We had been looking long and hard for a SUV that had a lot of bells and whistles. We found a very nice and clean fully loaded Mountaineer at Mercedes of Annapolis. They treated us just as nice as a person who was going in to buy a brand new Benz! Wayne Discus was very professional and made the negotiation process quick and easy. Michele Mitchell from financing was very fast with all the paperwork and made that part of the process easy as well. Everyone that we met and talked to at the dealership were super nice, friendly and took great care of us. I would definitely recommend this dealership to anyone and would do business with them in a heartbeat!

ariana99

Jun 6, 2012

I decided to trade my ML CDI and downsize it. After a lot of searching both on line and in person at various dealers, I found a car of interest on mbusa that was listed at this dealer in Annapolis. I called as soon as they opened and Denise took my call. I was pleasantly surprised to have a female sales rep to help me in such a male dominated job. Denise gave outstanding customer service from the start. She promptly addressed my needs, by locating the vehicle, got all the answers to my questions and immediately called me back. She made sure the car was freshly detailed for me when I arrived to drive it. Of course that is all stuff a dealer would normally do for you but the bigger picture is that I felt completely at ease with Denise. Again, as a woman shopping for cars, it's often hard to feel as if we aren't being "taken". Nonetheless, Denise exceeded all of my expectations in her customer service skills. There isn't one thing she said she would do that she didn't. Her personality is delightful too. Male or female, you'll love working with Denise.

Frank DeMartino

Jun 6, 2012

As an out-of-state buyer, I found the information on your dealer's web site to be very helpful in terms of used and new car inventories. When I contacted you by email late on a Friday night, I had an immediate automated reply and a phone call on Saturday morning. I was impressed with the level of service and attention to detail by Doug Bouslog, who went out of his way to make the entire buying process easy and painless--from driving the car to me for a test ride to delivering it to me out of state once we agreed on the final purchase details. I had the kind of buying experience that we all should have, as I never felt pressured or hurried, but rather well informed and in charge. I would definitely recommend your dealership to others and would welcome the opportunity to work with you again.

sosebeejm

Jun 6, 2012

This was the MOST simple and enjoyable car buying experience I have ever had (I have bought 7 cars, 2 new). My wife and I had been searching for a SUV that was loaded with features and found a late model Mountaineer with EVERYTHING at Mercedes-Benz of Annapolis through online searches. Upon our arrival, we were greeted by Wayne Discus who made us feel very welcome and made every effort to ensure that my wife was comfortable with our 5 month old daughter in the very nice lobby area. I gave him the information for our trade and went on a test drive of the Mountaineer. He went out of his way to help me to test all the gadgets (DVD, Power Running Boards, Nav, Power Folding Seats). After the drive, the appraisal of our trade was done quickly and it was a decent proposal, not the best we had received but not the worst. The car we were interested in was priced very competitively with others of the same year and mileage but had the most features of any other that we had found. The negotiation went very smoothly and after it was completed they directed us to a nice little restaurant close by and paid for our dinner while the paperwork was being completed. There were no changes or surprises when we returned and I would like to offer a special thanks to Michele Mitchell who made that process a breeze. Wayne and Michele totally made our day and have changed my opinion about car dealerships. Mercedes of Annapolis is an honest dealer who treated us like we were there to buy a brand new Mercedes, even though we were getting a used Mercury! We visited a few other dealers about similar cars before we made the trip to Annapolis, and I'm so grateful that it didn't work out at any other place. I would completely recommend this dealership to anyone looking for a Mercedes or any used car that they have in stock, and I hope that they would get Wayne as their salesman! Thank you Wayne! John, Alessandra, and Valerie!

krautblatt

Jun 5, 2012

It was well worth the trip up from Florida to purchase at this dealership. I would certainly not hesitate to do it again. The experienced crew made the transition seamless. It was a pleasure to find a Mercedes dealership that I would fully trust as if my own family were servicing the car. Not all receive that honor.

skwsalon

Jun 4, 2012

I have worked with Al Zayas 2 times now, and you could not ask for a better person to work with to help you make a car purchase. Mercedes of Annapolis is a wonderful dealership and I am very lucky to have found Al to work with! Top notch customer service!

skwsalon

Jun 4, 2012

I cannot say enough nice things about Annapolis Mercedes Benz! This is my second time working with Al Zayas , and you could not ask for a better person to work with helping you buy your car. I have a couple of Mercedes dealerships that are closer distance wise to me, but Al and this dealership are worth the ride. I really appreciate the respect they treat me with. I would highly recommend shopping here and having Al Zayas help you , great experience!!!!!!!! Samantha White

jancob

Jun 2, 2012

This was the most positive vehicle purchase experience ever!! The staff was friendly, professional and helpful making my entire car buying process hassle-free and enjoyable! I can't say enough about my salesman, Derek Nedd. He went above and beyond to help me find my dream car! He is extremely knowledgeable, courteous and truly values his customer's needs. I will always recommend him to anyone wanting to purchase a Mercedes. Overall, Mercedes of Annapolis exceeded my expectations and I will always deal with them from now on!! Two Thumbs Up!!

Reebs66

Jun 1, 2012

Excellent experience! This was the first Mercedes-Benz I have purchased, and Casey made the experience worry free. Casey was up front and honest at all times. He knew I was looking at several different vehicles and Mercedes was not originally my first choice. He did not pressure me to buy Mercedes, but kept me informed of availability of the car I wanted. He informed me of the USAA Car Buying incentives, and there was no hastle or discussion on price. Casey spent the time looking for the exact car I wanted, did not presure me, and made sure I was happy with it before driving off the lot. Other thant he fact it is a great car, in the end, I bought a Mercedes because of the incentives USAA had for the E-class. I bought it from Mercedes-benz of Annapolis because of the friendly service Casey provided. I had pre-approved financing with USAA, but Casey and Michelle worked with their bank, and they were able to get me a better rate on the same loan. When I picked up the car, everything was explained in explicit detail, and they both made sure I left with a smile and no questions. I will recommend Mercedes-benz of Annapolis to anyone interested in a Mercedes.

weschnupp

May 31, 2012

The purpose of my writing this review is to let other potential customers know about the extremely satisfying experience I had in leasing a new Mercedes through Doug Bouslog. I had never met Doug before but with his gregarious personality we soon became fast friends. His approach to introducing me to a new Mercedes was all out. No question was too trivial(and I had many of them)and no effort was spared in finding an answer for me. He was in short the consummate salesman never pushing but factual and correct with every issue. My leasing experience could not have been more pleasant. Doug went out of his way to see that I was taken care of and I greatly appreciate his efforts.

C3004matic

May 31, 2012

I highly recommend Mercedes Benz of Annapolis and especially Doug Bouslog. When my wife wanted to replace her BMW we also decided to consider BMW as well as Mercedes Benz. We visited a number of BMW and M-B dealers in the immediate area, all of which we thought were a sub-par in one way or another. They all exhibited stereotypic negative automobile dealership behaviors. Doug and M-B of Annapolis made the new car selection and buying process effortless. We have two Mercedes dealers within 10 minutes of our home, and another about 20 mintues away. After talking with Doug via e-mail and phone we decided to drive an hour away to Annapolis. The entire dealership from the receptionist to the GM projects a very pleasant atmosphere and buying experience. The new car has arrived and we've just picked it up. The delivery process was effortless and Dough has followed up to ensure everything is as it should be. I haven't experienced service yet, but have every reason to believe it will match the purchase experience and my expectations.

Jtmiller1

May 28, 2012

Chris Tars is the reason I switched from BMW to Mercedes. I refused to give Mercedes a chance to win my business and now I have a GL450 and E350. The trust and confidence that I have in Chris is the resin I drive 75 miles to buy my cars from Annapolis Mercedes!!!!

sattebf

May 28, 2012

My wife and I bought a pre-owned 2003 Lexus SC430 last weekend, and M-B of Annapolis was fantastic all around! Doug took us on the test drive and was very helpful during the visit, with no "high-pressure" sales tactics (which was very refreshing, because we experienced that at a different dealership later that day). Our great experience during the test drive visit was a big factor in our decision to buy the car. When we went back the next day, Doug and the team were outstanding during the paperwork and trade-in process, and they detailed the car to look as good as when it was new! We also found M-B of Annapolis' pricing on pre-owned vehicles to be very good. We would highly recommend M-B of Annapolis to anyone in the area looking for a new or pre-owned vehicle and a customer-friendly buying experience!

pperrymarg

May 26, 2012

Troy Gresham , Service Consultant,was extraordinarily helpful and accommodating in providing me with an immediate response to an urgent need for repair of my car on a busy holiday weekend. He greeted me in a warm and attentive manner. He made me feel as if my request was important to him and assured me that the service I needed could be provided. And, I arrived at the shop WITHOUT an appointment, as my car had an unexpected breakdown. Despite being very busy, he saw that my car was repaired in a very short time. Troy is an example of the best of customer service. thank you, Troy!Dave Fagley, the technician who serviced my car, was very helpful in explaining the problem and describing what was required to fix it. He gave me confidence that he could do what needed to be done. thank you Dave.

Sportsman

May 23, 2012

On Monday, May 21, 2012, I purchased my third new Mercedes at Mercedes Benz of Annapolis. Each time I dealt with Mr. Al Zayas, he is very professional and his knowledge about all facets of every car is amazing. Mr. Zayas, from the time I first stepped into the dealership until I left with a new car, made me feel very comfortable. I also appreciated his followup, checking back with me to make sure the car was performing as promised. I will return to MBofA to buy again.

angelagraphix

May 21, 2012

I have leased BMW for 6 years, and an enthusiast for 9 years. Going into my third lease, I wanted to broaden my options while maintaining the same satisfaction and performance in a car and relationship in the dealership that I had experienced in the past. Casey Duffy approached me as I was looking at the new C300. He took me for a test drive and just as I was interested on quoting this car, I tripped in love with the C250. I was impressed with his eagerness to find a car that 'fit' me - my personality and style. He answered my questions with confidence and worked with my strict budget. I am happy with my decision and the service at Mercedes-Benz of Annapolis. Thank you - Angela

gdavis

May 21, 2012

This is my fourth new car from this dealership, Mercedes Benz of Annapolis, MD. Michael Benso has been my salesperson for each purchase and does an excellent job. It begins with a sincere welcome, then a complete walk through the showroom. If you have a particular car you are looking for, Michael will guide you to that car and throughly explain all the features. He is very knowledgeable on all the Mercedes products. When the time comes to make your decision, Michael is there to help you through all the options, from leasing, purchasing, financing, and completing the paperwork. Before you drive off with your new car, Michael goes over the car completely and explains all the cool options. He takes his time to make sure he answers all your questions, and offers you to call him anytime if he can be of assistance. Overall Michael Benso, Drew Litherland and the employees of Mercedes Benz of Annapolis are the best. I look forward to my next purchase.

jrule0807

May 21, 2012

We decided to take advantage of your offer for a free spring check-up on on our 13 year old ML320. We continue to use it for various purposes and have always enjoyed it. However, because of its age we were concerned about what might go wrong unexpectedly. The comprehensive review that was offered was just what we needed. And when we met with Troy, we were very happy with how he made the system work for us. As a result a number of key problems were identified and repaired. The work took a few days to complete but a loaner car was made available to us. In addition, we commend the attitudes and helpfulness of everyone we came in contact with. Congratulations on running an excellent service organization.Joanne and Jim Rule

ellenmkm

May 19, 2012

We do not live around the corner from this dealership. So our relationship was developed over the phone. When we got there we were greeted very warmly. Everyone was very helpful in answering all of our questions. The process was very enjoyable. They were honest about when it made sense to buy an extra service and when it was going to be a waste of money. They also offer a service to pick up your car and drop off a loaner so you do not have to drive to the service center.I can't wait to buy our second MB.

manuedx

May 13, 2012

My wife and daughter are owners of Mercedes and have been very happy when driving their vehicles. I have had our GL 450 in on numerous occassions for minor repairs or scheduled maintenance services. We have been happy to date. If there is any complaint, it would be the cost of repairs. I have no issue with service cost, but it seems the service department would discount percentages based on the amount of repairs or service. I am looking to replace our GL in the near future. There is absolutely nothing wrong with it because we have always had it gargaged and it only has 41,200 miles on it. I will replace hers before deciding on either the CL or AMG class for myself. Thanks again.Regards,David Manuel

msluvbug69

May 8, 2012

Very friendly and goes extra mile to explain everything. Show us variety and differences in the model of vehicle we were looking ror and it was quite a educational experience we did buy yet but is truly considering purchase.

Lewis Buckingham

May 7, 2012

Michael was very patient while I vacillated between models. He helped me with the pros and cons as I tried to find the right car within my budget. I am very happy with my selection. At the time of delivery, Michael was thorough with his explanation of the functionality of the vehical. I would also like to commend the Used Car Manager who apprised my trade-in and the Finance Manager who walked me through the myriad of paperwork.

BServey

Apr 29, 2012

Chris was wonderful to work with. I was purchasing the 2003 SLK320 from remote (I live in Massachusetts, and this dealership is in Annapolis MD). There was something about Chris' demeanor over the phone that led me to trust him. I asked Chris to evaluate the car for cosmetics and mechanics. He called me back and gave a very accurate report. I decided to purchase The we coordinated for my arrival at BWI Airport. Chris picked me up, we got back the dealer, and his review of the car with me in person was impressive. And there was no variance from what he reported over the phone. He knew the car inside and out and shared all the tricks and features that are not apparent to the lay-person (me).

budgec

Apr 28, 2012

I had been looking for an SLK350 and approached several dealers including the internet. Michael Benso at Mercedes of Annapolis was great to work with. Not only was the price better than anywhere else, the customer service was great. All of my emails and phone callers were return promptly. Also, for once, I had a sales rep who knew everything there was to know about the car inside and out. You just do not get that anywhere else. For now on, when the time comes to buying a Mercedes, I will start with Mercedes of Annapolis to save time and money.

dezina

Apr 24, 2012

i was at this dealership friday and their service was so great.i was thinking because is a mercedes benz dealership they would not give me that service been a young man and knowing only rich people go there.Casey Duffy was great and i bought a car from them,thanks Casey and i am enjoying my ride now.

Magliato

Apr 23, 2012

We purchased a 2012 Mercedes s350 from Mercedes of Annapolis.This was by far out best automobile purchase I have ever experienced due to the competence and professionalism of the entire staff at the dealership.

jimgreig

Apr 23, 2012

This was one of my best new car purchase experiences! There were no hassles or unwanted surprises; just a great deal that was transparent and honest. Wayne and crew went out of their way to order the car exactly the way we wanted it. They went so far as to inform Mercedes of North America that the dealer order system had a bug that needed fixing, rather than just accepting a "no" on our desired configuration. Bottom line: Mercedes fixed the bug, and all customers can now order a C250 with leather.Wayne and the rest were also willing (and competent) conspirators in helping me surprise my wife with this new car. She WAS surprised, she is thrilled, and we all had fun in the process.

mjjnimo

Apr 23, 2012

Stever McElroy and his staff were a sincere pleasure to work with during the purchase of a Certified Pre-Owned C300 (4 Matic). I received a great price for my trade-in and the total purchase price was excellent. Steve was very knowledgeable of the C300 and set the vehicle for both Blue Tooth and SirusXM radio. I am very satisfied with my purchase and enjoy driving my new car!! This car has all the bells and whistles and still gets great mileage.

Magliato

Apr 21, 2012

The purchase transaction of our 2012 Mercedes was absolutely fantastic due to the competence, professionalism of Derek Nedd. The entire team was very professional in support of Derek.

jimhollan

Apr 18, 2012

I've been dealing with this dealership for many years and I am always delighted with their product, pricing and support. I just purchased a GLK from Mike Benso and he made the entire process a snap.

SPYguy

Apr 18, 2012

After my ML350 suddenly stopped running while driving, I was towed to the Mercedes of Annapolis service center. I was greeted by Kevin Smith and everything, including a loaner vehicle, was expeditiously taken care of despite having no appointments! Kevin's professionalism and friendly service sets a high standard in the service business and he is a definite positive employee for Mercedes- he should be commended for his work!

mindellek

Apr 17, 2012

The entire experience was pleasant. I gave the number 4 rating because I do not know what a "great" rating really means. Doug Bouslog took the time to explain everything and he tried to allay my fears of the new technology. The purchase was pleasurable from start to finish.

faynance

Apr 16, 2012

I have had multiple service appointments with Mercedes of Annapolis, and have not been dissappointed with the wonderful customer service provided by Kim McNeese and Kevin Green. My telephone calls are returned promptly and my needs are handled quickly and efficiently. Also, Doug Bouslog has been a great sales consultant.

kash311

Apr 16, 2012

I bought my first car (Mercedes C350) from Doug Bouslog this weekend. I only went to look, but Doug was first rate in explaining the car and its features to me, and I was hooked. I didnt feel pressured to buy during the test drive, but given the look and quality of the car and Dougs extensive knowledge and friendly disposition, I couldnt leave the dealership without it.Everyone in the dealership, from Doug, to the finance manager, was extremely helpful and accommodating. Although I went with my father (who is much more well versed in cars than I am), Doug understood that I was the one purchasing the car and therefore gave me the attention and focused on my particular wants in a car. Prior to purchasing this car, I imagined the process to be a daunting one. It wasnt. Especially for a first-time buyer.Before leaving the dealership on Saturday, Doug synced by BlackBerry to the car (via Bluetooth), walked me through all of the dashboard features, and even suggested a few songs to play on my first drive. He was absolutely great. I definitely plan on recommending Doug, and the whole team at Mercedes-Benz of Annapolis, to anyone looking to purchase a vehicle.Thanks for everything Doug!

Al Horton

Apr 11, 2012

Our new ML350 is the second Benz we have purchased from Steve McElroy. He is a knowledgable, honest and patient sales professional. He is ably backed up by Drew Litherland (Sales Mgr) and Tom Stancavage (Admin).Our experience with Mercedez-Benz of Annapolis tells us that is a well run business whose main goal in additional to selling new cars is customer satisfaction. The dealership does both very well.Al and Patty HortonCrofton, MD

valerie.carpenter

Apr 11, 2012

Excellent service and great customer service. They kept me well informed on what service was required, how much it would cost, and when my car would be ready. That's what keeps me coming back again and again.

Beals

Apr 10, 2012

At first just looking to trade in our car..Steve made it possible for us to do soo..If we knew it was going to be that easy we would of done it a long time ago .. LOVE our new ride..Thanks for taking such good care of us..Sincerely The Beal Family

Smart Car

Apr 9, 2012

We were helped by Dean Cunningham who went above and beyond in customer service. We highly recommend this dealership to anyone in the market.

Clcampion86

Apr 8, 2012

Over the course of a week I worked with Steve as my wife and I determined what the best vehicle for her would be. Steve was patient, including assisting us with no less than 4 test drives, and was enjoyable to work with. Once we got to making an offer, we worked with Steve and Drew to arrive at a price on the vehicle and a trade in value that worked for us. Then the entire team at Mercedes Benz of Annapolis managed to get us through the entire purchase and financing process (special thanks to Tom and Derek), using our credit union, even though we hadn't begun yet, and we were able to drive the car home that evening. We've purchased many vehicles, this is our 9th Mercedes, but have never had as enjoyable, comfortable, and professional experience as this from any dealership. They actually made it a fun experience for both of us.Most Highly Recommended!

silow830

Apr 7, 2012

My overall experience was decent at this dealership. In the very beginning, I felt that I was not going to get the seriousness or service that I was wanting. In the end, my overall outcome was successful. The complete staff that was dealing with me was reasonable in the end, but I wished that it were that way in the beginning. My first initial response when dealing with the sales person here was that I was not going to get the exact type of car I wanted but instead get a car that is available to be sold to me. I was persistent with the exact things I wanted in the car so everything turned out okay for me. I do think there are room for improvement at this dealership from the sales staff. However, the upper level staff was more acceptable in my opinion.

safia

Apr 3, 2012

I won my Mercedes Benz C300 and Doug and the whole team at this dealership took excellent care of me. I hope this is the first of many Mercedes-Benz's from this dealership

mngwa

Apr 3, 2012

I was treated with very good customer care on the day of the purchase of my used mercedes 2011 by Casey Duffy. He has excellent customer services. I will recommend my other family members who want to buy Mercedes to see him at your dealership. Infact Dean,Ben Pittis and Tom Stancavage were all of great help as well. Mr Dean took the time to follow and guide us through to our destination. He was very patient. Mr Pittis and Casey sent a word of appreciation and congratulate me for my purchase. Casey even sacrifice to give me help whenever needed, which made me feel like I belong to the mercedes of Annapolis family. I wish them all a happy holiday as they have made mind a happy one too. God Bless them. Margaret

rbaker5137

Apr 2, 2012

Mercedes-Benz of Annapolis has a great selection of vehicles with great customer service. Casey was very helpful and did not hassle us into buying a car.

rballard

Apr 2, 2012

Wow the service I received from the Mercedes-Benz dealer in Annapolis was top notch. I would definitely recommend this dealership. Our salesman Al Zayas was outstanding, he had excellent customer service. He was not pushing, he knew the product, he was able and willing to answer all of our questions. His manager Drew Litherland, was very pleasant, he bought us lunch and gave us hats and mugs; my husband and I felt welcomed. We had previously visited the BMW dealership in Annapolis there is no comparison of the service we received at the Mercedes-Benz dealer, it doesn't get any better than the service we received at the Mercedes-Benz dealership. The finance Manager Thomas Stancavage was great to work with, no fuss, we went in and signed the papers and had our keys in less than 30 minutes, he was hilarious. Adrian Turner was very patient with me, I could not make my mine up on whether I wanted the rails on top of my new GL550, he put one on to show me then I asked him to take it off, he did without any fuss, he was very pleasant and patient with us. This is my first Mercedes-Benz and I love it!! Thanks Again Mercedes-Benz, you have a customer for life!!!!

knowlegable purchaser

Mar 31, 2012

the over all shopping and looking was good but when it came to buying it got ridiculous. Being late in the evening after a long work day did not make for a haggle of prices. i was not happy with that portion of the process!!!!!!!!!!

dmdennis

Mar 28, 2012

Service adviser Frank Wilson did not honor my appt with MB of Annapolis, did not meet with me and ignored the fact that the car was not taken care of while I sat and waited for over an hour in the waiting area. To add to this insult, he fabricated an excuse for his behaviour. What a waste of my time, gas and energy on this lack of service center for MB.

sdjohnson

Mar 26, 2012

Doug provided the best car buying experience my husband and I have ever had. The entire staff at Mercedes of Annapolis were very professional and addressed all of my questions and concerns. I love my new E350 and will recommend Doug and this dealership to all of my clients and friends.

vickig

Mar 25, 2012

I have been a customer for several years now and again was completely impressed with the professionalism. I met Al Zayas through my email inquiry and he was able to easily pull my past purchase history and recommend a car for me. Typically not an easy task. Al was patient and took his time to make sure that all my questions were answered and had thorough knowledge of the vehicle and brand, The sales manager Drew was able to complete a fair package and the finance manager Michelle could not have been more efficient. I would certainly recommend this dealership.

tschauppner

Mar 24, 2012

I came in to Mercedes of Annapolis to check out a Toyota Camry the dealership had received via trade in. Casey Duffy was the sales person who helped me with the whole process. The hospitality I received was beyond reproach (especially considering I was purchasing a used off brand vehicle). After taking the car on a test drive I still needed to discuss the purchase with my wife. Casey offered to bring the car to my house so my wife could test drive the car. With two small children this was quite a convenience and what I would describe as above expectations on a customer service level. This also took place on a Friday at the end of Casey's shift and I'm sure it ended up adding some extra time to his day. There was no pressure to purchase the vehicle and it was an extremely pleasant experience. The price offered on the vehicle was extremely fair which led to a no haggle purchase. Michele Mitchell helped with all the financing and final paperwork. She was very nice to work with and we were able to get all the paper work completed in a very short amount of time. All in all the customer service, friendliness, and over all experience were at the highest level of excellence. I would highly recommend visiting Casey and Michele at Mercedes of Annapolis for your next car.

taylorr4

Mar 22, 2012

This was my first Mercedes-Benz experience and I have to say it was great. Casey approached me right away when looking in the showroom and the his overall Customer Service was far superior to that of a competitor 3 miles down the road. Drew Litherland was very helpful with the pricing side of things, while Tom Stancavage guided me through the always tough financing side. I couldn't have felt more comfortable and will refer this dealership to anyone that will listen. I'm proud and excited to be part of the Mercedes-Benz family!

Mcatroppa

Mar 22, 2012

Mike worked with me for several weeks through phone and Internet correspondence. he was very nice,polite and considerate. in fact all the managers and finance personnel were very accommodating ,when I arrived at odd times throughout the day to complete my purchase. This my first Mercedes purchase having always owned other luxury brands. Mike made my experience fun, he even stayed past closing trying to help me understand all the technoloy my ml350 has to offer. thank you. Maria

decorator Pam

Mar 21, 2012

We are shopping for a "Pre-Loved" MB SLK & are willing to drive 3hrs in order to get the level of service this dealership offers. Six months ago we spent a long weekend in Annapolis for a little R&R & thought we'd visit the local MB dealership as we had decided on an SLK as our next car. It turned out to be a blessing in disguise. While there we met Wayne Discus & when we left we felt that we'd found a salesperson that understood our wants & needs and we truly liked him. I say that because we had "fired" the local salesperson in Charlottesville. We stopped in the Annapolis dealership this past weekend and had a positively delightful experience. We are the type that does a lot of research & takes their time making a decision. Wayne understands that & is not pushing us to buy quickly. We actually struck up a conversation with an Annapolils resident that evening who told us we could save money by going to another dealership in Maryland. I've always said you get what you pay for & we are definitely going to be buying a car from Wayne atMB of Annapolis. In fact while we were there looking at the SLK we also were looking at an SUV & have since decided that in the next few years we'll be replacing one of our vehicles with a Mercedes SUV & we'll be purchasing it from Wayne as well.

tom shriner

Mar 20, 2012

Al worked with me to make the best possible deal on my new ML350. Everyone at the Dealership dealt with all of my concerns with an honest interest to make this the best experience possible. I highly recommend Al for your next new Benz and Annapolis for the best service possible.

mbelan

Mar 18, 2012

We were extremely impressed with the entire buying process. Wayne and his colleagues went out of their way to make us happy and to address all of our concerns. What a great experience - it makes us want to only buy our cars there in the future.

ppmenard

Mar 17, 2012

By far the best car buying experience my wife and I have ever had. From the initial contact with the dealership to completing all the required paperwork, all Mercedes Benz of Annapolis employees displayed the utmost professionalism. There was absolutely no high-pressure sales tactics, no attempts to force any additional 'add-ons' to what we had already agreed. Truly an ideal buying experience and far better than most of today's car dealerships - including other Mercedes Benz dealers. I will enthusiastically refer others looking for a Mercedes to Mercedes Benz of Annapolis, and will send them to Casey - a great person to work with, honest and responsive! I look forward to working with this dealership in the future!!

Foushee

Mar 12, 2012

This was my first Mercedes purchase. I was nervous yet excited about the process. The total experience from beginning until now has been exceptional due to the professionalism, knowledge, organization, coordination, and execution of the friendly, patient and courteous staff. All of my many questions were thoroughly answered. It was indeed a pleasure to work with Derek, Thomas and Ben. Derek Nedd is an adept at sales; he was fantastic, providing a high degree of quality service. Thomas ensured that signing the dotted lines meant that you had options, information to make an educated decision, and that all things were in proper order. Ben's smile, assurance, and professionalism will move any customer to do business with this dealership. I will highly recommend Mercedes-Benz of Annapolis should anyone mention that they are considering purchasing a vehicle. I am looking forward to my continued association with this dealership. Thanks, Mercedes-Benz of Annapolis. You made my car buying experience a great one!

cbuffalini

Mar 11, 2012

I'm a returning customer--The Annapolis Mercedes Benz dealership has a great atmosphere!! Absolutely no pressure, and no BS--these folks are great! They're very knowledgeable, personable, and direct. They aim to please and take care of their customers. I'll definitely be back!

Henry Hirsch

Mar 9, 2012

MIchael Benzo was terrific. There was absolutely no high pressure sales approach. He was helpful, informative and went to every length to assure customer satisfaction. The Sales Manager Drew, was also a pleasure to deal with. I'm looking forward to buying in the future and would recommend this dealership to my best friends.

arondaford

Mar 8, 2012

From the inital phone call to inquire about the R-Class, Wayne was a pleasure! I have had over 10 car buying experiences and this one was by far the best! Wayne was very knowledgeable about the vehicle and answered all of my questions with ease! The process was fast and there was no pressure at all. I felt very comfortable talking with staff and the entire department was friendly. It felt good to have the general manager to come out thank me for my purchase and make sure everything was great! The Customer Service was exceptional! I will be back for many cars to come! I felt welcomed to the family!!! Thanks!!!

gordonc

Mar 8, 2012

My wife and i walked in without an appointment and we were approached by Michael Benso to ask if he may be of assistance or could he help us find a specific individual. This was comforting in that he was offering to arrange for either himself or someone else to assist us. I suggested that Michael was the one that should assist us which he promptly helped us view available vehicles. Michael spent approximately 2 hours with us on our first visit then another hour when my wife returned. He responded appropriately to my request and my questions. Mr. Benso introduced us to Drew, the sales manager, and between Michael, Drew and ourselves we were able to finalize the sale of our new to us mercedes.The dealer is rated very highly because of the actions of Mr Benso and the sales manager Drew because simply put the employees are the dealership. The dealership is no better than the customer's exposure to the employees and experience while at the dealership. So far it's been very good. Thank youGordon & Barbara Calvert, Jr

takanozato

Mar 8, 2012

Doug Bouslog guided me from start to finish through the process of buying and servicing a used Certified Mercedes-Benz. He was always very patient, friendly, thorough, and knowledgeable. He answered every question I had or else immediately found and conveyed the answer to me. I highly recommend his expertise and this dealership, if you are looking for a used or new Mercedes.Don E. Brown

lourdes1

Feb 26, 2012

We purchased a 350E Mercedes-Benz from Annapolis Mercedes-Benz today. Overall it was a great experience from beginning to end. Our salesperson, Casey Duffy, was very professional and the sales manager, Drew Litheuland, was not pushy. Overall, it was a positive and pleasant experience in the world of car buying. Lourdes and Jerry Hergenroeder

apurnell

Feb 25, 2012

Mercedes Benz of Annapolis was the BEST dealer I have ever conducted business with; I left totally satisfied with my purchase. Wayne and Michelle provided the best customer service and helped me get the best deal and financing possible. I would recommend anyone who's looking for a vehicle to try this dealer first. Their service and knowledge is impeccable.

steffyp

Feb 23, 2012

Wow what an awesome experience with Robert and Michelle from start to finish. Both of these individuals are a great team and catered to all my needs during the process of buying my new car. They took great care in explaining everything making my visit to Annapolis very nice. I have purchased a few cars but not like this and I must say when it comes time for to trade my car in I will on your door step. I would love to deal with these two wonderful people again. Great asset to your company and to the sales team.

Kenny Millard

Feb 22, 2012

My wife ( Kathy ) and my grandson ( Dillon ) and I went to their website and seen a used car we liked, when we arrived at the dealership, we were gretted by a very nice receptionist. Then we were introduced to Wayne, Wayne showed us the car we interested in. there was no pressure during our transaction. Wayne is a awesome sales represenitive. He was very nice and not at all pushy. This was the best car buying experience that I have ever had. The Mercedes benzs team of Annapolis is Great. Thanks again Wayne.ThanksKenny

japoulson

Feb 20, 2012

Casey met me at the door with a courteous professional smile and made my buying experience smooth and expedient. He was knowledgeable about the both my vehicle and the one I was interested in purchasing. He facilited my visit with efficiency and timeliness. Ben provided no pressure but was fair in valuing my trade. Tom sealed the deal with his honest, no hipe expertise during the financing phase of my visit. I would highly recommend both this dealership and these employees to make one's buying experience a pleasure. Thanks Casey, and thanks to Ben and Tom, as well.

J&R_Lowenstein

Feb 18, 2012

Best car-buying experience possible. We entered the Merecedes dealership to see the 2012 ML350, were warmly greeted, and were quickly introduced to sales associate, Doug Bouslog. Despite the fact that we were unfamiliar with the 2012 ML350's features and were unsure of exactly what we wanted, Doug was incredibly patient as he joined us in our (complicated and somewhat perplexing) decision-making process. Doug proved to be knowledgeable and trustworthy as he answered countless questions, explained every aspect of the car (often several times), and helped us find a car with our desired combination of options. As customers in the process of switching brands (we'd previously owned 3 Lexus SUVs), we were particularly grateful for Doug's willingness to let us go about this process at our own pacewe were never hurried or pressuredwhich is exactly what we would hope for from a luxury brand. Happily, we found all staff we encountered to be friendly, accommodating, and extremely helpful.

szfsu

Feb 17, 2012

Mr. Benso spent quite a bit of time with me upon delivery of the car. He wanted to be sure I had a good understanding of the car's features. In addtiion, he offered assitance in the future if I had any questions regarding feaures of my new car. I will not hesitiate to contact him if I have questions. We have been dealing with Mr Dumphey since 1985 and he always takes good care of us.

Raven Lea

Feb 13, 2012

From the moment I first made contact with this dealership the people were so nice and helpful. I called inquirying about a certified pre-owned vehicle that I saw on their website. I was immediately transfered over to sales and spoke to Wayne Discus. Wayne was an awesome sales representiative. He was so nice and he wasn't pushy at all! I told him which car I was interested in and that all I wanted was to just see the numbers and do some research on my own regarding the best financing options. He said okay and less than 30 minutes later I recieved a phone call back from him informing me of my APR rate and the bottom line. I did some research and a few days later I called him back. This dealership not only had te best price for the car but they also had the best financing option. Their prices could not be beat and I called around to other MD dealerships, VA dealerships, and even New Jersey dealerships. Wayne asked me if I wanted to come in for a test drive and I informed him that I wasn't ready to buy however I'll come in just to see the car. When I first pulled up to the dealership everyone was so nice and greeted me. I am in my mid 20's however I look even younger and I have been to a few dealerships before, and because I look so young they didn't take me seriously. Wayne was so nice and patient with me even thoough I had a lot of questions. He also was very professional and made me feel like I was a valued customer. After the test drive I went to Wayne's office and he called in Michele Mitchell, the finance manager. She was very nice as well. They offered me an even lower APR rate than what was originally qouted to me. They told me my APR would be 1.74% . The deal they gave me just seemed to get better. Even though I didn't plan on walking away that day with my dream car I ended up driving my car right off the lot. I purchased a 2011 C-300 with only 9,000 miles on it, and the price and APR rate were the cherry on top. I was sold and could not refuse their offer. I would definitely come back to this dealership and I recommend anyone to go here because they are so nice and friendly and they made my experience so wonderful. I have even told several of my friends and family. If you come here I would recommend you request Wayne as your sale rep because he is very nice and professional. He is not pushy at all and he gets all the information you need very quickly and there is no surprises when you come in the dealership. The prices and information he tells you is the same when you step foot into the dealership. I walked away happy and statisfied with my purchase. Im still smiling about it!

jwmarciniak

Feb 9, 2012

Wasn't sure I was in the market for a car at this time but found an E-Class used vehicle at Annapolis Mercedes-Benz. That is when I walked in to the dealership and met immediatly Casey Duffy. Casey and I talked about the one car online but it was sold. Casey apologized and showed me what they had in the inventory and even mentioned that they had one coming in I might be interested in.Couple of days later I called Casey about a CLK they had in the back and he said "come on in" and I did, but this time Casey had a surprise for me upstairs in the showroom were he showed me a CLK 350 with low mileage and reasonable priced (Fell in love with it). Casey then showed me the rest of the inventory then I decided I wanted to move forward with the Black on Black CLK 350 Convertable.At this point I was trading in a 2003 Tahoe and putting 10,000 dollars down and wasn't sure I was going to get financing. Minutes later I was called into Drew Litherland office and was told he needed more information being the Sale Manager at the Mercedes in Annapolis. He was very professional and very private about our conversation and even ask someone to leave so no one else was involved. I gave Drew the required information, this was late Fridayy night, and went home hoping for the best. Through the hard work of the Mercedes team to include Tom Stancavage I was called by Tom on Saturday saying my loan was approved and that as soon as I had my down payment the car was mine.Within a couple of days I had the money and Casey had work very hard getting the car ready for delivery, I had some extras done, and I picked it up on Wednesday and a very very happy customer.If not for the effort of the Mercedes-Benx Annapolis team i would have never been driving this awesome car. I am very happy and this sale, it has made my move from Frederick MD to Annapolis complete. Thank you Guys and Michelle for all the hard work and dedication toward this sale. I will be back to trade up in a couple of years and will reccomend to my friends and family who are interested in purchasing a Mercedes-Benz that there is no other place but Mercedes-Benz Annapolis to get a complete deal.Casey and Drew made this deal happen, thank you!!!!Sincerly,John Marciniak

lisasopher

Feb 6, 2012

My wife (Lisa) and I have been leasing Mercedes-Benz automobiles for several decades and have leased the last four (4) vehicles from Mercedes Benz of Annapolis (Brian Fader and Doug Bouslog) and the relationship has been as perfect as possible. Doug Bouslog is simply unequaled in his knowledge, business acumen, friendliness and willingness to go the extra mile in satisfying our auto needs. My wife and I live in Pikesville, Maryland and the drive is 50 plus miles from Annapolis but it is never too much of an effort for Doug and Brian to send loaner cars to us and take our cars to Annapolis for service and then make the return to Pilesville with our car the next day. Our present leases on my E-350 and Lisa's Clk 350 convertible recently terminated on March 31, 2012 and we leased two (2) new cars ( mine is an E-350 and Lisa's is the same in the convertible). Doug was sensational along with Brian in giving us the best price and immediate attention to all aspects of the renewal. I personally was thinking of a different car (I have no idea why) and Doug and Brian made it "impossible" to go anywhere else. Dough has also made four (4) visits to our house in the past two (2) weeks to deliver each of us our new cars and to come back to correct the garage openers in both of our cars adn providing all forms and insurance documentation. On top of Doug's car expertise, he is also one of the most courteous salespersons I have ever dealt with in my 71 plus years and we are not even related or socially friendly. Mercedes is fortunate to have representatives such as Doug Bouslog and Brian Fader as part of your extended automobile family.Jerry and Lisa S. Sopher3514 Autumn DriveBaltimore, Maryland 21208410-486-2826Jerry S. Sopher, Esquire1500 Whetstone WaySuite T-100Baltimore, Maryland 21230410-87-0022

maddiebrown65

Feb 5, 2012

From the moment we walked in to the moment we left the dealership with our new vehicle the experience was perfect. Our salesman Michael Benso was a pleasure to work with, he made the experience less stressful and his non pressure style was a refreshing experience.

weng1906

Feb 5, 2012

My wife and I came in on a Saturday to look at the S class and the CLS models. A front staff person who introduced us to Derek Nedd and later Drew Litherland greeted us at the door. They are one of the most informed, professional, kind, considerate, patient, and knowledgeable Mercedes representatives we have ever meet. They both knew incredible detail about every single car that Mercedes produces. We spent the entire day looking at different cars. They were helpful, and accommodating at all times. We were just completely blown away by the experience. It was so POSITIVE! We felt so comfortable and really enjoyed our interaction with them. We plan on purchasing a Mercedes soon, and we will definitely purchase the vehicle from MB of Annapolis because of Derek and Drew. As a matter of fact, we only plan on purchasing our vehicles from them from now on. Absolutely stunning professionalism! Bravo!

bbouloy

Jan 30, 2012

My overall expirience working with Michael was great. He answered all of our questions and gave us a great deal on our ML 350. I have already mentioned Michael to several family members that are interested in purchasing a new car.

Mary Coley

Jan 28, 2012

My husband and I were looking for and E550 Mercedes. There was one in our local areaof Chesapeake, VA. however the dealership seemed to care less weather they sold the car or not, so we started searching elswhere. The only other dealership was in Va. Beach and they offered to help us find one. As it turned out we widened the radiusand wound up in Annapolis thinking if nothing else it was a nice drive for the day.Well........we drove back home in 2 cars. Working with Al Zayas was a pleasure andhis knowledge was beyond what we expected. I loved driving my new pre-owned MB home.He was very helpful in every aspect of the transaction. If we stay satisfied withthe exceptional treatment that we got, we will be return customers.

Jrtldt

Jan 24, 2012

They were very helpful and displayed good teamwork. Their customer service was excellent! I would recommend to anyone who wants a good car and a good experience shopping for a car to visit Mercedes Benz of Annapolis and ask for our sales/ management/ finance team.

kgw

Jan 9, 2012

Michael made the buying experience great. No pressure. He spent time with me as I tried different cars and decided which one I wanted. I believe the price I ended up paying was fair, and they worked with me on price. Tom, the finance/paperwork fellow, made that part of the experience enjoyable. Overall, a no pressure, painless experience for buying a car -- what more could you want?

jwc8888

Jan 5, 2012

Best car buying experience ever. From my first phone call inquiry up to the vehicle delivery, which included a thorough demonstration of how to operate the vehicle and all installed options/equipment; the professionalism, friendliness and courtesy I encountered at Mercedes Benz of Annapolis was exceptional. The completely no hassle deal that ended up being better than another dealership's "best" deal was simply great: top dollar for my trade-in and a generous discount on my new ML350. Best of all, they made arrangements to hold the only vehicle in stock with the options I wanted and the colors my Fiance wanted until I could make the trip to the dealership. There was absolutely no pressure from start to finish. Even the extended warranty, specialized insurance coverage, prepaid maintenance and other options offered during the meeting with the financing specialist were presented as entirely optional. After making the special deal, which included a substantial discount off MSRP, I qualified under a special program for 1.65% financing for 66 months (WOW). Overall, I have to say that Mercedes Benz of Annapolis does it right! When it comes time, I look forward to receiving the same type of treatment from their service department.

Yvonne M. Harrison

Dec 29, 2011

Derek Nedd, our salesperson, did an outstanding job of walking us through each step of the process for purchasing our first Mercedes-Benz. He was extremely helpful with all aspects of the purchase and I would highly recommend him and the dealership to my family and friends.

tpm138

Dec 27, 2011

Working with Mercedes Benz of Annapolis is unlike working wtih any other dealership. They value your time and are willing to work with you to arrive at a deal that works with both parties with no pain. This is the 2nd vehichle that I have purchased at Mercedes of Annapolis, and I can guarantee it won't be the last.

JillWoo

Dec 22, 2011

What can I say? This dealership and all the employees are so friendly and knowledgeable and they made a bad experience into a great one. After getting into a very bad accident which destroyed my 2008 C300 (which I bought from them in 2009) I went in to find a replacement car. Drew Litherland, Casey Duffy and Tom Stancavage (last but not least) helped me every step of the way. They were caring and patient and made it very easy for me to get into another Mercedes quickly. Since the 2008 C300 saved my life as well as my husband and son I knew I had to buy another Mercedes. Drew Litherland directed me to Casey Duffy, who is a terrific person. There was never any pressure as to which car to choose. Tom Stancavage, a delight to work with, made the finance process easy and actually enjoyable. I worked with Tom when I bought the 2008 C300 and was so happy that he is still there doing what he does best, getting through the finance process easily and making people smile. Now that I have another Mercedes I can move on with my life. This dealership is top notch and I would recommend them to anyone.

DavidTTTT

Dec 17, 2011

Michael Benso and Michelle made the purchase of my vehicle easy and enjoyable. My wife and I have bought many new cars over the years and this was one of our best car buying experiences. Michael is an experienced sales professional that is very knowledgeable and he is always available for any questions (before and after the sale). I would recommend this dealership and return for any future car purchase.

elbert

Dec 14, 2011

My recent experience with Mercedes Benz of Annapolis and Michael Benso was outstanding. Michael helps you assess your needs and recomends the right vehicle for you. He goes out of his way to find the right vehicle if is not in inventory. I was never pressured during the process. After deciding on my car of choice, the paperwork process went smoothly and was accomplished in a short period of time allowing me to leave with my new car in just under two hours! Many thanks to Michael Benso and the whole Mercedes Benz of Annapolis staff.

a1b2c3d4e5

Dec 8, 2011

Although Jim didn't have all the answers at his fingertips (since he is new to MB), he was willing to look up or get the answers to any questions we had. He also went out of his way to keep in touch regarding the status of our vehicle and accessories ordered. When I had trouble programming my garage door opener, he came to my home and did it for me. He puts the customer first and that was the most important thing to me when buying a new vehicle.

Jfgarancheski

Dec 8, 2011

Jim Turk at Annapolis Mercedes-Benz was a real pleasure to work with. I was in the market to replace my older vehicle with a newer, safer SUV style vehicle. When I went into the dealership I was not really sure exactly what I wanted. I was approached by Jim and he told me that it would be his pleasure to assist me. Jim listened to what I wanted and needed for my new vehicle and he presented me with the options that best suited my needs. I feel confident that I made the right choice because Jim helped me narrow down my options and decide on a vehicle that I will be happy with for many years to come. When I decided on the ML-350 as my top choice Jim gave me a fair price on the vehicle and also offered me a fair amount for the vehicle that I was trading in. Top notch customer service, friendly atmosphere. I am planning to refer several friends and family members to jim when they are ready to make a new vehicle purchase.Thanks!John G.

maryland516

Dec 7, 2011

Mr. Jim Turk was very pleasant salesperson, I'm grad I stop by. visiting at mile one Mercedes Benz was great experiences, they are very knowledgeable professionals, I highly recommend this dealership for next vehicle purchase if you looking for luxury car.

kuwekuwe

Nov 30, 2011

Mercedez benz of Annapolis, talk about the dealership of the year, the minute we walked in everybody was courteous, and welcoming. Then we met our sales person Mr. Casey Duffy, now that is the sales person of the year. Casey took his time to explain to us in detail about the car we asked for. He walked in the lot with us to show us the different colors they have. He was able to answer every question we askde him without hesitation, he is very knowledgeable, I mean this guy knows his stuff(I mean Mercedez Benz stuff). When it was time to test drive the car, Casey did not rush us through, he explained all the features as we drove and encouraged us to ask questions, he explained more after the test drive. This guy Casey has an excellent customer service, he also has a good sense of humor. we had done research about the car prior to visting the dealership but we learned more from Casey in just an hour. When we decided to buy the car C300 4matic, Casey introduced us to Mr. Tom Stancavage from finance. Tom is funny, friendly and courteous at the same time; he had us laughing the whole time. Tom worked deligently to make sure we get the excellent and the lowest rate ever, thank you Tom. We are very happy that we chose the Mercedes benz of Annapolis, we are very happy that Casey was our sales person, we are very happy Tom was there to help us, but most of all we are very .happy with our C300 4matic. Casey thank you for the wonderful gifts, the Hawaiian Chocolate is delicious. Lets not forget Mr. Adrian Turner from maintenace, he installed the lo-Jack for us. Adrian was very polite and friendly; he introduced himself told us what he was going to do, and asked if we had any questions. very polite, thank you Andrew. From: Suwaiba

mcraedj1

Nov 30, 2011

WOWWWW, is the first word that comes to mind when I think about this dealership and my sales person. Talk about under promise and over deliver. The experience was simply remarkable!!! From the first 3 times I walked in and just wanted to talk about vehicles it was evident that this was not your typical dealership. No high pressure sales techniques here (which I was expecting). Michael Benzo, Michelle, and Tom exceeded my expectations. They worked relentlessly on the deal until it was just right. I was very pleased when I finally took delivery of my beautiful E350 4Matic (she is sexyyyyy). This car exceeded what Michael and the team told me. If you are considering a Mercedez Benz, do yourself a favor and go visit Michael Benzo at "Mercedez Benz of Annapois" you will not be disappointed. Thanks again for everything!!!!D. McRae

Melissa2005

Nov 30, 2011

Originally posted on what a great experience I had - which was true - they gave me all the warm and fuzzies that you would expect. Before driving off the lot I was assured that if there were any problems that they were there to assist - Purchased on 11/28 - not long after a squeak started in the frontend - with being busy with the holidays and work I was not able to contact until 01/04 asking for some assistance even if nothing else than a courtesy inspection - needless to say it was refused. Im also still waiting on the owed part that was guaranteed to be sent out.

ms12345

Nov 30, 2011

I had a very nice experience at Mercedes of annapolis. They treated me very well and I am so happy with my car. I will go back there for a future car purchase.

rwpfeiffer

Nov 21, 2011

We walked into Mercedes of Annapolis to just look at a new GL vehicle for our family. We ended up walking out with, not only a GL, but a car as well! Casey Duffy was the most amazing sales person we have ever come across. He was genuine, knowledgeable, and most off all just wanted us to be happy. We felt all along that he had our best interest in mind, and that is why we decided to invest in the Mercedes family for life! We will go through Casey in all future purchases. Not only was Casey amazing, but every single person on the Mercedes staff made us feel welcome and part of a family. We really loved how they got our license plates for us and made our lives 50 times easier, they did not have to do that, but they did and that is what makes this dealership stand out from all other dealerships we have dealt with. Tom Stancavagz made our experience as wonderful as it was, as well. Tom worked with us for 2 days and made us feel like we were joining a family. They bent over backwards to make our car buying experience, just that, an experience and for that we are forever greatful. We are excited to be part of the Mercedes of Annapolis family!!!

viemet

Nov 13, 2011

Michael and Drew made the purchase of my vehicle very simple. I had many questions, and they explained them in great detail. I would recommend this dealership to both my family and friends! Thanks again Mike and Drew!!

SurferCarl

Nov 9, 2011

Absolutely an establishment to be taken at their word! They not only provided excellent customer care but went that extra distance that makes all the difference. I would say they could put in quotes Mercedes-Benz(Dealer to Trust)of Annapolis.Special thanks to Michael Benso for his outstanding effort.

Ymbeck

Nov 6, 2011

I rate this car dealership as excellent based on the dealership expertise, customer service, and willingness to find the specific vehicle based upon my request.

lynn collins

Nov 6, 2011

I just dropped in one day and asked for Michael. He had left me a voice mail after an internet inquiry. Luckily he was there even though it was his day off. I did have a car in mind, but I was offered many options after explaining my plight. We went out for a test drive and Michael explained all of the electronics that come with the newer model cars. I explained that I would never retain that much information, but was invited back at my convenience to go over everything again.I found my experience with Mercedes to be enjoyable. Things were explained fully and there was never any pushiness to purchase extras. Michael was a very professional salesperson and I would recommend him to anyone interested in purchasing/leasing a Mercedes.Lynn CollinsLong & Foster Real Estate, Inc.

z1colt45

Nov 1, 2011

Wayne made my purchase of a used BMW extremely pleasant. He was helpful every step of the way and worked with me to get my financing approved. This was the most simple and painless car buying experience of my life. Thanks Wayne!

Alevrof88

Oct 29, 2011

I was very pleased with the customer service and the overall business experience that I did with Merecedes-Benz of Annapolis. Salesmen Casey Duffy was very professional, with an excellent attitude, great sense of humor, and very well mannered. Also many thanks to John Dunphy, for he was very cooperative with the price. I look forward to doing more business with you in the future. Thank you versy much.

gl450owner

Oct 26, 2011

The staff at Mercedes Benz of Annapolis is amazing. They made my wife and family feel incredibly welcome (2.5 y/o and 11wk old). We purchased a CPO 2008 GL450. At 7pm we test drove the car and at 7:45PM we walked out he door with new car and financing. After spending the entire day looking at used MB's, I can tell you the Annapolis MB dealership trumps other dealerships in the region. Al Zayas is an excellent sales person; his knowledge combined with kindness and "non-salesy" approach resonated with my wife and I. Tom (Finance Mgr) was organized and fast.

dwilli4MBA

Oct 20, 2011

Very professional and knowlegeable staff and they follow up on questions. The electricity was off the weekend we bought the car because of a hurricane, but the staff was there, power or not, and were able to manually deal with the sale.

formom

Oct 15, 2011

This is the second car I purchased from Mercedes Benz of Annapolis, and if asked to give a review, I actually would not know where to begin, simply because I would definitely recommend Mercedes Benz of Annapolis to any individual in need of a vehicle at any given time.I had the courtesy of working with Mr. Dean Cunningham and Michelle on both purchasing occasions at Mercedes Benz of Annapolis, and I must admit that if I had to sum it up in 1 word I would simple say they were both "wonderful". Mr. Dean Cunningham customer service, quality of work, and friendliness was refreshing at the first and even after 3+ years remains refreshing. In fact, I felt as if I just went in for the keys as the experience was very hassle free. Without even sacrificing a day off from work Mr. Cunningham consulted with me on my terms and needs and was very impressive as he was very knowledgeable, polite, and overall rooted in his field, wherein I am yet to believe how quick and hassle free he made the overall purchasing experience. Tom Stancavage and Michelle (Finance Department) was also very friendly, effective, and also made the overall experience extremely hassle free...I would definitely recommend Mr. Cunningham to any individual seeking to secure their first or next vehicle. I was in and out in my new vehicle within 30 to 45 minutes and was very excited with not only driving home my new vehicle, but with the overall experience as well.Definitely recommend Mercedes Benz of Annapolis and Mr. Dean Cunningham, and after that process Tom and Michelle will be the icing on the cake that will seal the experience with an even bigger smile.

rusself

Oct 10, 2011

We had a most enjoyable experience on our purchase of our car. We traveled over 3 hrs. to come to this dealership after an extensive search in VA. Thank-you very much. Highly recommended.

sthompson0917

Oct 6, 2011

I had a great experience with Mercedes-Benz of Annapolis. Dean Cunningham, Michelle (finance) and Tom (finance) were very helpful, provided top notch customer service and I would definitely recommend this dealership to my friends or colleagues. I will return when I am in the market for a new vehicle.

abu_eric

Oct 5, 2011

Great service by Dean Cunningham as I am in Colorado and the Audi TT was delivered ON TIME to my daughter in Boston. Car is EVERYTHING advertised and stated. No gimmicks, straight dealing, total integrity. Would do it again!Wayne F Yakes

Carol Davignon

Sep 30, 2011

I am pleased to offer an excellent sales rating for Casey Duffy based on my experience with him in the purchase of a new Mercedes Benz E350.From the onset of the introduction at the dealership, Mr. Casey approached my wife and I with a friendly and non-aggressive introduction. He was knowledgeable about his product, answered our many questions honestly and displayed a great deal of patience as we went back and forth on the selection of the exact car for us. He continued to work with us following the sale making sure that we fully understood all the newest technical details with the new car. Mr. Casey is truly an asset to his profession and to his dealership at Mercedes-Benz of Annapolis. J Paul Davignon

Doctormarc

Sep 30, 2011

The Mercedes Benz are getting so good that they almost sale themselves. friendly, clean, welcoming professional dealership. Casey is a young man with a great future. he does everything necessary to make the sale and his support staff is wonderful.

gary mortoro

Sep 30, 2011

I recently purchased a new Mercedes for my wife from Mercedes Benz of Annapolis. I came from Florida to buy this car. Before doing so I was on the phone w/Casey Duffy & completely impressed w/the obvious professionalism. While I was there I looked at a few used cars and saw one & was able to drive it w/Casey.After going back home w/the car purchased for my wife, we spoke about the used car I saw. I called Casey w/any question I may not have asked & he was most helpful. I decided to purchase the car & did. For me to come from Florida to Annapolis to make a purchase clearly illustrates how impressed I am w/this dealership. Casey was a pleasure to work with. His knowledge & manner was great. Everyone I met during the two purchases were incredible to deal with.I probably shouldn't mention names since I most likely will forget some, but also spectacular to meet was; John, Larry, Tom, Derek, & Michelle

joan75

Sep 30, 2011

I want to thank Casey for again helping my husband purchase his 2008 CLK Mercedes 2 door coupe. Casey was very easy to deal with which is a tremendous asset in purchasing a pre-owned vehicle. The car is simply beautiful and both my husband andI are very pleased with the personal service that was given to us. P.S. Thanks for the umbrellas.

mattquinn78

Sep 30, 2011

I have purchase many cars over in the past and this experience was by far the easiest. Casey Duffy, the lead sales person for this deal, was very friendly and knowledgeable. At no time did I feel any pressure to purchase anything. I actually came to the dealership to look at a C350, but upgraded to an E350 because of the phenomenal pricing and finance deals.Brian Fader, the owner, took the time to thank me for my business and have a pleasant conversation.Drew Litherland did a wonderful job explaining all of the add-on options. He even loaned the new car to me overnight to help me make my decision. He also offered an incredibly fair and honest price for my trade-in E500.Michele Mitchell made the exhaustive signing process a breeze. She was able to explain every item on the paperwork efficiently and effectively.

Bmerkert

Sep 28, 2011

Wayne, Casey and Drew were the ultimte Sales Profesionals in dealing with my new E320 purchase. I Created a great deal of unnecessary work after buying one car and comming back the same day to swap for another car. As the paperwork was "unwound" they were amazing to work with, due to the fact that they were only interested in me getting the car I wanted.Thank you and I look forward to my next Mercedes purchase.Bob and Kathleen Merkert9-28-2011

VSA

Sep 28, 2011

Both of these gentlemen, John and Casey, were excellent to talk to and in providing the information we needed. It was a hassle free purchase which we liked. Whether we could have saved some more money or not was irrelevent at the time but they certainly helped us in making a final decision. Thanks guys.

harveyappelbaum

Sep 26, 2011

My wife and I were in the market for a new vehicle however did not expect to purchase on this visit. This was our first trip to a Mercedes dealer. We met Al in the show room and made a connection instantly. There was no pressure, all of our questions were answered and after a great lunch we ended up leaving a deposit on a ML 350. The overall buying experience was like no other. Normally one can not wait to get out of the showroom. Not at Annapolis Mercedes. We were treated like royality from the sales staff, to the management to the finance office, remarkable.

edorsey

Sep 25, 2011

This is my 2nd vehicle from Mercedes Benz of Annapolis, and Dean Cunningham was my sales associate on both occasions. Not only is he professional, low pressure, and knowledgeable, but he listens and reacts accordingly. Dean listened to what I wanted for the next vehicle I would buy (after my first experience), and he found exactly what I wanted the 2nd time around without me having to wonder if the car could be found, or if the transaction could work smoothly.Dean's attention to detail, calm disposition, and vehicle knowledge is what you expect when you buy a car like Mercedes, and you should expect nothing less. Drew, Michelle and Tom (Finance Team) were wonderful, and they too made both my experiences seamless and wonderful.

chevans08

Sep 15, 2011

I bought a used Toyota from this dealer, and greatly enjoyed the experience. At my initial test drive I was just looking for cars that I thought my husband would like. There was no pressure from Wayne to make an immediate decision - he just answered all my questions professionally and was willing to let me leave with the vague promise to come back later for another look.When I came back later with my husband, Wayne was still remarkably low-pressure. Having bought a few used cars before, I am used to feeling pressured into making a decision right away, but Wayne was courteous and gave us space. He also pointed out flaws in the vehicle that the dealership would fix for me at no cost.Throughout the whole process they treated me as they would have one of their customers buying a Mercedes, even though I was buying the second most inexpensive car on the lot. In the end, we bought the car fairly quickly and there was still a cosmetic repair they wanted to make to to car. So they made an appointment to come down to my workplace in Annapolis and make the repair in my parking lot so that I would not be inconvenienced while they fixed it. I know I paid a couple hundred more for the vehicle than I could have elsewhere - but someone who is more comfortable negotiating could have done the same at this place. I'm just no good at negotiating, so that's nothing against the dealership. All in all, I have never had such a wonderful car buying experience, and I'm hoping the next time I am looking for a used car that this dealership happens to have gotten one on trade-in that will work for me!

sdhalls

Sep 6, 2011

Al was knowledgeable, responded clearly to all of my questions, and didnt try to pressure me into anything like other salesmen. Al turned a typically stressful task into something rather enjoyable.

jrag2

Sep 1, 2011

Got a great price and no pressure on extras. Staff were very helpful and the over all experience was positive. I would recommend the dealer.

kmw26

Sep 1, 2011

what a simple, no pressure, hassle free and painless purchase! all those involved in my purchase were incredibly warm, professional and patient. a really great group of people to work with!

Ed Gray

Aug 31, 2011

My wife has always wanted a Mercedes-Benz. I have perodically visited the MB of Annapolis website and the dealer and insurance company added incentives were especially attractive in August 2011. I visited the dealer and told Casey what my wife's preferences were and he found a 2012 model with juct what she wanted. When she came down to the dealer he had the specific car ready for her to drive. Drew got us the best lease deal he could and the monthly cost was only a little more than a 2011 would have been. Michelle made sure all the paperwork details were correct.All staff were helpful, friendly, and respectful under the trying circumstances of having the electricity out for days following Hurricane Irene.

jbspray1977

Aug 31, 2011

Having purchased numerous cars over the last several years I have had the opportunity to interact with some of the typical salemen in the car business. Casey is not one of them. It took a few weeks to finally find the vehicle we were looking for, as we were very particular on what we were looking for. I got updates daily on what was found and what kind of deal could be made on. I never felt like there was pressure to buy, or like I was being taken advantage of. Casey definitely put in the time and effort on my sale.

rgschaar

Aug 24, 2011

WOW!!!What a GREAT car buying experience.Last week I bought a pre-owned BMW M5 from Mercedes Benz of Annapolis. Casey Duffy and Michelle Nordquist are phenomenal. They are fantastic professionals, but just as important, they are wonderful people. Residing in Pennsylvania, purchasing a vehicle in a different state could have turned out to be quite an effort. But with Casey and Michelle on my side the entire purchase, paper work, and all aspects of the transaction were a breeze with a smile. Casey went far beyond the call of duty. From providing additional information over the phone (measuring tread depth of the tires and comparing them to new vehicles); to coming in on his day off: to having the patience to wait for me (on his day off) as I was hopelessly stuck in traffic; to helping me load the vehicle onto a trailer in the rain and after hours; and to following up with me (to see if I made it home safely and ensuring my satisfaction with the purchase), Casey is a awesome. What a commitment to his customer and his profession!I am a part-owner of a firm and manage 217 employees. I would love to have individuals like Casey and Michelle on my staff in key management positions. Their dedication and commitment to the client is unequaled. I already have used their exemplary customer service in numerous meetings within my firm to show my employees how we can strive for and achieve perfection.The experience at Mercedes Benz of Annapolis was so wonderful that I can only recommend them to anyone in the market for a new or pre-owned luxury vehicle. And if you go there, please make sure to request Casey as your sales consultant! You can not possibly do any better. You have my word on that.

garywagner

Aug 22, 2011

We live in Washington state and once we had decided on the E350 coupe in Iridium Silver as a lease we went in search for it. Working with a dealer in the Seattle area they were only able to find one in all of the USA. My wife is a very good shopper and went out on her own for a search and found one at the dealership in Annapolis, Maryland. We quickly established this is the car we want then set about working out the deal. First, we had a trade in, which was not a problem in itself. The car being 2800 miles away we thought would be a sticking point. Not a problem Casey says. We transported our car there and continued with the financing aspect.This is where it gets dicey. Seems the MD lease procedures differ greatly from the ones in Washington. Michell finally contacted a dealership in Washington and obtained forms and paperwork applicable in this state. To top everything off they flew Casey Duffy from Baltimore to Seattle with all the paperwork that needed to be signed. We picked him up at the airport, went to a Cheesecake Factory for lunch and some very pleasant conversation. We returned Casey to the airport in time for his return flight.We've never seen a dealership so to such lengths just to sell a car and provide excellent customer support. Even though we are 2800 miles apart we feel the Mileone group is like our neighborhood dealership. If anyone wants a great car at a great price with more than outstanding customer support then Mercedes Benz of Annapolis, Maryland is the place to go.Thank each and every one of you at the dealership for all you did to make this deal happen and make it seamless.Barbara & Gary WagnerSilverdale, WA

jrblackburn

Aug 22, 2011

Just purchased a new to me car from M/B of Annapolis. Since I had not purchased a "new" car in over 15 years, I was overwhelmed by the "car buying" challenge. We found this dealership to be very welcoming and friendly. Casey Duffy made our buying experience comfortable and not rushed. When asking numerous questions about the different vehicles, he always provided the most up to date information and was so gracious in making the vehicles available for us to test drive. We felt that the information provided to us was fair and accurate and Casey demonstrated his knowledge of the products again and again. Larry's knowledge, humor and honesty was also a welcomed part of our experience at the dealership. We would highly recommend Mercedes Benz of Annapolis, as Casey made it a point to take his time with us and answer many, many questions. They were very flexible in taking care of things quickly with some of the paperwork, as my husband had to fly out of town on business. Overall, this dealership went above and beyond to make our car purchase as pleasant as possible. Thank you Casey!!

qcrodgers

Aug 13, 2011

This is a review to highlight the exceptional service I received when buying a used E350 through internet sales. I found the car on-line while stationed in Germany and wanted this 1 specific car. Jim not only went out of his way to hold the car almost 30-days until I arrived back in-country, but also picked me up from my hotel and drove a total of about 1 hour to the Anapolis dealership. The car was waiting in the garage, in top condition when I arrived. He and Michele also had all the financing paperwork ready, which gave me an excellent financing terms along with the great price I purchased the car for. I took no more than 3 hours to complete the entire transaction, which was a plus after an 8 hour flight. Jim and Michele both should have a bright future in the car sales profession. Thanks for the excellent support. Quenton Rodgers, LtCol, USAF.

9258329

Aug 11, 2011

cris was great to work with and described the car perfectly it was every thing he said. he also showed me fechars i was not aware of.

dogman04

Aug 8, 2011

This was the MOST enjoyable car buying experience we have ever experienced, due in large part to our salesperson Wayne Discus. He was attentive to our needs,knew the product and was willing to go the extra mile to make it happen. Wayne related well to our needs as customers. The finances were handled by Michelle Nordquist in a very professional and friendly manner, who had all paper work promptly completed and who took the time to explain each aspect of the transaction. As new customers we were pleasently surprised with the whole experience. Drew Litherland also assisted in making the purchase a wonderful experience! We were extremely pleased that this team work which permitted us to walk away with a great deal. The product of course speaks for itself. Thank you all for the experience and pleasure of doing business with you!!! You have made loyal customers of us and we will be back in the future.

JB Annapolis

Aug 8, 2011

Purchased a new mercedes from Mercedes Benz of Annapolis and dealt with Chris Tarsa. Chris did a great job throughout the whole sales process. He was great to deal with. I would recommend him to anyone who was looking to buy a new mercedes.

RKovelant

Aug 4, 2011

This was by far the most enjoyable car buying experience in large part to our salesperson Casey Duffy. He was attentive to our needs,knew the product and was willing to go the extra mile to make it happen. He is a young man with a great future as he can relate well to the needs of his customers. The finances were handled in a professional and timely manner by Michelle Nordquist who had all paper work promptly completed and who took the time to explain each aspect of the transaction, As prior customers over the years we were welcomed back. Management of our financial needs were professionally handled by Larry Graberstein and Drew Litherland that enabled us to purchase not one but two vehicles. We were extremely pleased that this team work permitted everyone to walk away with a fair and reasonable deal. The product of course speaks for itself. Thank you all for the experience and pleasure of doing business with you again!!! The rating was more than justified

Char007

Aug 3, 2011

I certainly did not think I would buy a new car 2 days after my initial call. Casey was wonderful and no pressure. I feel I received a very good deal on my new MB wagon.

carrera4

Jul 30, 2011

What a truly great car-buying experience.Casey was very courteous, patient, friendly, professional, and knowledgeable.From our initial meeting in the showroom, up through delivery, and even post-delivery, he answered all of my questions very promptly with straightforward, no bs answers.In addition, his price was very competitive with the other area dealerships.Also, thanks to Tom, the delivery paperwork session was smooth and painless.Highly recommended.

Rick Boulay Jr

Jul 30, 2011

I recently purchased a 2010 C300 4Matic Luxury Sedan from Mercedes-Benz of Annapolis. From the start I was treated exceptionally well and they absolutley are the most professional car dealership I have ever worked with. They made sure the Certified Pre-Owned Vehicle I purcahsed was like a new car purchase and took all steps to make me 100 percent satisfied. Doug was extremely knowledgeable and Tom got me the best financing available. I would send all my friends to this dealership. -Rick Boulay Jr, Chester, Md

MikeMattingly

Jul 29, 2011

We initially went to the dealership to get a price on an ML350 for my wife and we ended up purchasing two cars. The individuals we dealt with were of the highest degree in professionalism and customer service. Everyone was extremely knowledgable and willing to answer all questions. It was the best car purchasing experience of our lives and we walked out of the dealership with two new cars. We were treated very well and feel that the negotiation process on the price of the two cars was favorable. We trusted all the people we interacted with during the purchase from the sales side all the way through the finance side. We would highly recommend this dealership based upon our experience. They are truly great people to work with every step of the way. Mike and Jackie Mattingly

gpatterson1160

Jul 28, 2011

Awesome sales experience - great price! Wayne was a pleasure to work with, along with the entire sales, service and finance teams. I would recommend this dealership to anyone.

fmaupin

Jul 26, 2011

Thank you for exceptional serviceThis is just a note to let you know how pleased I was with the service I received from the staff of Mercedes-Benz of Annapolis. Tom and Drew were very helpful, but especially Jim Turk. I bought a 2010 Mercedes-Benz GLK with Jim, and he made the car buying experience so painless. Jim went above and beyond to make sure that my mother and I purchased the car of my dreams and that all our needs were met. This included picking me up, dropping off my new car, and giving a step by step instruction of all the features that the car had to offer. Service like this is rare, and I dont want my appreciation to go unstated. Thank you so much for going to such great lengths to make sure I was purchasing the best car for my needs and within my budget. In this day and age good customer service is often difficult to find, and I feel it is important that it be recognized. So, I want to again sincerely thank Tom and the staff of Mercedes-Benz of Annapolis for their prompt and attentive service while I was shopping, and for helping me buy my Dream car.Thank you for your commitment to good customer service. Keep up the good work.Sincerely,Faith Maupin

Propsom

Jul 26, 2011

This is the third new vehicle that I have purchased from this dealership. The attention, product and price have always been excellent. Great service--Great cars.

jthoma24

Jul 24, 2011

Went to another Mercedes Benz dealer in Baltimore, MD before making the trip to Annapolis. The dealer in Baltimore was unwilling to deal and were not very friendly. When in Annapolis the transaction was very easy and everyone I worked with was great. Next time I will not waste my time going anywhere else beside Mercedes Benz of Annapolis.

jkhudson

Jul 17, 2011

After conducting an internet search for a 2010 Mars Red GLK with tan interior, navigation system and rearview camera, we located only 2 available for sale in the U.S. The one with lower mileage and lower cost was at Mercedes Benz - Annapolis, MD. We live in Oklahoma and had never purchased a car online before, but sent an email to the dealership to inquire more about the car. Jim Turk contacted us within just a few minutes. He was gracious in answering all our questions and made us feel totally at ease that what we were viewing online and what he was telling us about the car was what we would actually get. We gave him a credit card deposit over the phone to hold the car until we could work out payment/pickup arrangements. A few hours and phone calls later, we had flights reserved for a trip 2 days later to Maryland to pick up the car. Upon our arrival, Jim picked us up at the airport and took us to the dealership where the hospitality was wonderful! We drove the car and it was EXACTLY as Jim told us - not one thing was wrong with this car. We then spent time with Tom Stancavage in finance to finalize all the paperwork. Honestly, we dreaded the "finance guy" due to the typical pressure to purchase optional insurance, etc., but Tom was low-key, pleasant and enjoyable. He also secured a loan rate for us that was much better than anything we found. Jim then spent time with us explaining all the car's features, even though it was past closing time on a Saturday. Thanks to Jim (and Tom) this was by far, the best car buying experience we've ever had and we will not only do business with them again - even from Oklahoma - we'll encourage our friends here to do so as well. This is a dealership you really can trust!

kito23

Jul 17, 2011

My wife and I were looking for a certified per-owned C300 with specific options. We searched the mbusa.com website and found one at MB of Annapolis. I sent in an inquiry on their website, and got a reply from Wayne Discus. We exchanged a few emails and agreed terms. Everything went smoothly and Wayne personally delivered the car from Annapolis to our front door in North Carolina (over 5 hours of drive). Wayne was very professional and courteous throughout the process, and we had a very pleasant experience.

Louis terenzoni

Jul 13, 2011

I purchased a new Mercedes - Benz and Jim Turk was the sales person . He answered all my guestion and was able to find the exact car I was looking for from a search of other dealers which saved the waiting time if the car had to be ordered.

dnmaz94

Jul 5, 2011

EXCELLENT, excellent service by a competent, professional staff. My wife and I purchased a Mercedes GL-450 from this dealership and could not be happier. The dealership gave us a price unmatched anywhere else and worked financing for us that no one else was able to beat. I would highly recommend this dealership to anyone in the DC area looking for a Mercedes.

jcrobin

Jun 29, 2011

I worked with Wayne Discus. He was extremely helpful throughout the buying process. It took a little time to locate and get the exact car I wanted but they perserverd and came through. I cannot say enough about the staff at this dealership. They were courteous, cordial, and very professional. Anyone looking to buy a Mercedes should definitely give them a call. Ask for Wayne, you won't regret it.

mikemobilio

Jun 29, 2011

My wife and i worked with several people at the dealership and we both said that this car buying experience at Mercedes-Benz of Annapolis was by far,our BEST car buying experience of all time.Everyone there is extemely nice and very easy to work with. We WILL be long term customers at that location.GREAT experience and dealership and we WOULD recommend them to anyone !Michael & Rebecca Mobilio

mahler

Jun 28, 2011

Very good experience with knowledge staff and various options and good follow up through process including finding the desired car and good delviery of said on day or purchase

van7240

Jun 26, 2011

My wife and I purchased a used Lexus IS250 from this dealership. I started working with Jim Turk based off an internet request from cars.com. He was extremely honest without any of the nonsense many car salesman use. The car had wonderful pictures and additional description he stated was spot on. We had wonderful communication although I had an abundance of questions (We were buying this car 2 hours from our home in PA). Arriving to the dealer we were offered the restroom and refreshments. All the staff was excellent. The icing on the cake was while the abundance of paperwork was being completed they sent us to a local restaurant complimentary (WHAT DEALERS DO THIS...?) All dealers take notes from Mercedes Benz of Annapolis.Customer Service (Jim Turk was excellent, the lady that setup our paperwork excellent)Quality of Work (We didnt have any service performed)Friendliness (They took us to lunch need I say more)Overall Experience (Best car purchase to date)Price (we believe we saved thousands)Overall my wife wants a MB GLK350, when we are ready Jim Turk at Annapolis MB will be the first person I call.

55bk55

Jun 20, 2011

Dealt with Steve Mc Elroy on an out of state purchase. He was very easy to speak with and followed up proactively (but never pushy). When we agreed terms the delivery process was very well organized. Steve was waiting for me at the agreed time ready to go. He had everybody at the dealership lined up to make the experience first rate. Thanks Steve.

kau

Jun 20, 2011

I had an opportunity to work with Wayne Discus to purchase my car at Mercedes Benz of Annapolis. I lived in NY and Wayne was kind enough to pick me up at the train station on the date of delivery. The whole buying process was rather smooth, Wayne and the friendly staffs made the whole experience enjoyable. I highly recommend this dealership if you consider purchasing a MB.

fellsptd

Jun 19, 2011

I stopped into Annapolis to purchase my fourth Merecedes Benz. I set up an appointment with Michael ahead of time. I arrived at the dealership on time for my test drive. Michael was not available so another salesman took me for the drive. When we came back Michael was finished with his prior client and we sat and talked. I was very specific that I didn't want to play games and wanted his best price. I told him I always get three bids from 3 different dealerships and he had one shot to earn my business. I don't go back and bid the dealerships against each other. He gave me his price which was already higher than my first quote. I thanked him for his time and left the dealership. I received a call the next day asking where did he need to be price wise to earn my business. What did he not understand by not giving me his best price from the start? Michael's a nice and friendly person but he's the exact stigma of what people don't like about car salesmen. With a score of 840, and a repeat buyer, I should get the best price right from the start. I saved more than $200.00 a month by going to R&H in Owings Mills. Michael should be ashamed for trying to rip me off. I had purchased my 3 previous cars from Herb Gordon.

sls8580

Jun 1, 2011

Excellent customer service all around. I live about forty minutes away and it is well worth the drive to come into the dealership. They had a great inventory of used vehicles. Sales was excellent. They helped me rather than tries to sell me. The finance manager made the process very smooth and efficient. Would highly recommend to anyone looking for a used car.

17061110

May 31, 2011

My husband had already leased a vehicle from this dealership and with Al as the salesperson and had a good experience. We went back to look for a vehicle for me. Coincidentally and luckily they had the exact car I wanted in the showroom. Al was very responsive to our unexpected arrival and knew the exact car I had described. We were able to test drive it. Since we did not have our trade in vehicle with us we went back two days later and received immediate service. His recommendations for sealant coverage and low jack coverage were very important. The price for the trade-in and the new vehicle were exactly what we were hoping for. We drove away that day with our new car. Very please with the service.

dharring

May 29, 2011

Chris Tarsa is an excellent resource for anyone thinking of moving up to a Mercedes Benz. He is knowledgeable and helpful, and he really knows the Mercedes model lineup. My purchase experience was painless and I am delighted with the vehicle I chose. I highly recommend Chris and the staff at Mercedes Benz of Annapolis.

Mclarke35

May 27, 2011

Michael was an extremely helpful sales person. Although I learned a lot from viewing the vehicle on line, during the test drive Michael was sure to point out the various features of the vehicle I eventually purchased. He was always available for any questions I had and made my buying experience very easy and smooth. I would highly recommend Mr. Benso & the entire Mercedes-Benz of Annapolis team to any one I know in the market for a great car.

jqpowell

May 24, 2011

Doug was really great. I did an online request for a car for my grandmother and I received a call within an hour which was great. I greatly enjoyed and appreciated how efficient he was in getting all paperwork preliminary completed before we arrived at the dealership. Our schedule was running a little behind and Doug agreed to stay late to meet us in order to get the transaction. Overall the experience was great and I would definitely consider buying my next car from Doug. What a professional!!!!! Just to note, this is my grandmother's second Mercedes that she has purchased from MB of Annapolis.

ltrodrigu

May 24, 2011

It is always a pleasure to work with Michael and the crew at Mercedes Benz of Annapolis. They always make you feel like an old friend. This is our fourth car with them and we'll be back in a few months at our leaase end to do business with them again. Until then, gentlemen...

canvasback13

May 23, 2011

I worked with Al on the purchase of a GL350. The transaction was very smooth. He was very responsive to my questions and his follow up has been excellent. I wouldn't hesitate to to business with him again. They were very fair on my trade and got me the car I wanted quickly. My experience with the dealership, and specifically Al Zayas was very positive.

sdslade

May 22, 2011

Quite simply, this was the most pleasant car buying experience I've had. Everyone I interacted with at MB of Annapolis was extremely friendly, helpful and accommodating. Casey Duffy, my sales consultant, was very generous with his time and allowed me to explore the possibilities. John Dunphy (General Manager) was very approachable and involved in searching for the car that I wanted. They were able to locate and acquire my car from an out of state dealer as I had very specific demands. I am pleased to say that I now have the exact car that I wanted and can't believe it all happened so quickly and easily. Bravo to MB of Annapolis!

prc_rivera

May 20, 2011

Recently I came into the Mercedes-Benz store of Annapolis to browse the vehicles they had in stock. I was referred to Al Zayas by a previous purchaser. My experience with Al was beyond perfection. Not only did I end up buying a vehicle from him, I formed a trusting and lasting relationship with the Annapolis dealer. From the moment I was in contact with Al he did everything he could to get me the best possible deal that would fit my lifestyle and my needs. Even after taking my new Mercedes home I was able to go back to him with any questions I had. I would recommend him to anyone wanting to experience the Mercedes-Benz star treatment.

Errol40

May 19, 2011

The salesman and the sales personnel listened carefully to our needs and resonded with exactly what we were looking for. After our decision to purchase, everything went smoothly. We received excellent instruction on how to operate the many devices on the vehicle along with an offer for us to return if we needed additional help. In all a very pleasent buying experience.

alexnm

May 17, 2011

Michael Benso was terrific throughout the entire sales process. He service during and after the sale was both professional, informative and freindly. I would highly reccommend doing business with Mercedes Benz of Annapolis and specifically with Michael Benso

susan levinson

May 12, 2011

Mercedes Benz of Annapolis has been a complete joy to deal with. This is our fifth auto from them and have had such a good experience that we go nowhere else. From sales to service, they take excellent care of their customers. We advise our friends and family to visit the dealership before they select an automobile.

apple8gate

May 10, 2011

It is a real pleasure to recommend Mercedes-Benz of Annapolis, MD as the place tobuy your next car, be it a new vehicle or a used one. My wife and I had the goodfortune to work with Doug Bouslog. Doug has the patience, understanding and fullknowledge of the product he represents. Our choice was a beautiful low milageMercedes-Benz C-300 pre-certified used car. Driving this car is like a dreamcome true. The smooth drive, total comfort and ease of handling it gives us isappreciated beyond imagination. If you are in the market for another car, do theright thing and give Doug a call at 410-268-2222. You will be delighted!

ebhaynie

May 7, 2011

I was impressed by the courtesy of all employees at the dealership. We were greeted immediately and introduced to a sales person without delay.I was interested in a specific model and there was not hesitation to "show and tell".After we talked for a while I waas given a chance to drive the car. With patience form the salesman I drove for a few minutes. He was good to explain what I needed to know. When we returned and sat down to negotiate the price I had more than one scenario to deal with. This did not bother him at all. Our salesman was very low key and allowed us to get all of the information we needed to take home and mull over. My experience was just what I would hve expected for a Mercedes-Benz dealer - exceptional.

jhstoney673

May 7, 2011

Excellent service. The sales staff were friendly, professional, and dedicated, but not too pushy. The staff stayed open 3 hours after closing to make sure we got what we wanted. The salesman (Casey Duffy) even followed us home to pick up a trade-in and waited until past midnight before he left. In 24 years of buying, I have never seen anything like that from any brand.

NAVCAP2011

May 6, 2011

EXCELLENT RESPONSE TO QUESTIONS AND COMPETITION WITH OTHER DEALERS.........EASE ON THE DAY OF SALE, CONVENIENT, NO RUSH OR PUSH, FINANCES/VERIFICATION EASY.RECOMMEND HIGHLY FOR LEASE OR SALES.MR. JIM TURK WAS EXCELLENT........CAME DOWN TO 3 MB DEALERSHIPS..........IF IT WAS NOT FOR HIS QUICK RESPONSE TO QUESTIONS AND COMPETITION, I WOULD HAVE CHOSEN ANOTHER DEALERSHIP.

96871CD

May 3, 2011

Walked in on a Saturday with no appointment, was immediately greeted by the very friendly and helpful receptionist and introduced to a salesman. Initial test drive was very low-key on the sales pressure, very helpful to introduce new features. As an existing Benz owner, appreciated the overview of the latest technology & safety features. Left dealership with the glossy brochure and a listing of current specials.Jim Turk was an excellent salesman and really took the time to listen to me. He has a great knowledge of the new features. He presented a good price on the car and very professionally and quickly handled the pricing negotiation process. John Dunphy provided wonderful oversight and has a great sales team.The financing team was fabulous: Michele Mitchell-Nordquist handled a last-minute change from MB Financial to another bank almost without hesitation. She explained all of the dealer options in detail.I highly recommend using edmunds.com and/or Consumer Reports to investigate MSRP / dealer invoice / lowest price options.One note to future car buyers: avoid buying a car in April/May. Supply is low (end of model year) and demand is high (tax refunds = down payment).

07slk350

May 2, 2011

I purchased a pre-owned 2007 SLK 350 from their online selection, sight-unseen! The salesman, Dean, was very helpful and kept me informed of every step of the process, from price negotiation to delivery of the vehicle (out of state). All of my questions were answered honeslty and I found this dealership to be great!

NCM125

Apr 27, 2011

We just purchased our third Mercedes Benz over a time period of 14 years. I highly recommend Mercedes Benz of Annapolis. This was our first time at this dealership. Our purchase began on the Internet. It was through this process that lead us to Casey Duffy who was extemely helpful. It was a good experience in car buying. There was no pressure! Something that is very unusual in new car sales. We consider him to be a rising star at MB of Annapolis. He was very helpful in answering our questions. If he didn't know the answer, which wasn't often, he quickly found the answer.

jereese

Apr 26, 2011

Our pleasant buying experience with MB of Annapolis and Salesperson, Casey Duffy, is worthy of acknowledgement and we would be remiss if we did not do so. As another customer attested too, our purchase was not a MB, but a 2011 Buick Lacrosse. The process was attentive, courteous and professional (exactly what you would expect at a MB Dealership). Casey researched the vehicle and was able to obtain and provided us with a great deal of information about the Lacrosse. We are very happy with our purchase and the experience was worth the drive from Baltimore. We not only recommend the Dealership , but encourage any perspective buyers to seek out Casey Duffy for and outstanding buying experience. Thank you. James & Judith Reese

msjstand

Apr 25, 2011

When entering into the dealership in Annapolis, we were immediately welcomed by sales associates. Shortly thereafter Wayne Discus approached us and began to show us the vehicle types we were interested in. Within hours we had completed our search and had completed a sales contract. Wayne and his manager were very easy to talk to and did not hesitate to explain in detail the features and financial aspects of the vehicle we purchased. Thanks we enjoyed our brief encounter and wish other dealerships (salespersons) would follow your example. Thanks Everett and Jessie

Rick4239

Apr 22, 2011

I went to the dealership seeing to replace the 2004 M-B vehicle I currently owned. I was interested in both the C300 and the GLK350. Jim Turk did a great job of pointing out the features of each vehivle. After deciding on a C300, he very clearly laid out prices, options, financing, etc. -- no muddling or obfuscation. He and the other members of the sales team made purchasing the car easy, no pressure, and quick. I came into the dealership at 1 PM and had the new vehicle in my driveway that evening.A delightful experience!

ugolla

Apr 20, 2011

I was interested in leasing a 2011 E350 sedan. The dealer that I worked with was Jim Turk. I told him specifically what I was looking for and he was extremely helpful in showing me the vehicle and explaining all the features that it had. Once we sat down to discuss financing, he went through all the options I had in a concise and clear manner. There was no hassle and we made the deal the next day.

homerdog8

Apr 20, 2011

Casey did a terrific job selling us a used Prius. He was very responsive on both the phone and email, answered all our questions, was super friendly and professional. He and the management went above and beyond to address some concerns we had. We were very pleased with the service and would definitely recommend this dealership and Casey in particular. Michelle was also extremely helpful with financing and was also very friendly. Although we were buying a used car that was certainly on the low price spectrum for this dealership, and not a high-end Mercedes that is clearly their bread and butter, we were treated as if we were buying the most expensive car on the lot. The free lunch at a local restaurant was quite a nice touch.

Monica Hill

Apr 19, 2011

This was the BEST experience I've had in 20 yrs. of car buying. Now on car 11, this is my first MB. The level of service I received from the entire staff was A+, from salesperson to appraiser to finance to service. I'm a liftetime customer. KUDOS to MB!

pcato

Apr 19, 2011

Our visit to Mercedes Benz of Annapolis was, as usual, pleasant, informative, and efficient. This was our third purchase from this dealership and each time the service has been exceptional. Doug Bouslog has been our sales representative who stays in constant contact with us even after the sale has been completed. After our most recent purchase, Doug personally delivered our GLK 350 to our home and spent time going through all the features of the car. The courtesy Doug showed with this personal service will be remembered. You can buy a car anywhere; this kind of service is rarely found. We definitely look forward to staying in contact with Doug hoping to continue our relationship with Mercedes Benz of Annapolis as well.

Canzona

Apr 18, 2011

An excellent experience with all staff there. Jim was great to work with-no pressure just a completely helpful and patient salesman. We went in looking at one car and ended up with another based on comparison and Jim's help. Drew was also a pleasure to deal with. He gave us a fair appraisal on our trade, and walked us through the pros and cons of purchasing vs. leasing. Michele handled the administrative complexities with efficiency and aplomb. And let us put in a good word for Frank Wilson, the service advisor with whom we have have been working to keep our older ML320 in top condition. Our positive experience with Frank and the service department helped give us confidence in this dealership, which is essential for such a major purchase. We highly recommend this dealership.

lemccarthy

Apr 18, 2011

Our salesperson Doug Bouslog was professional and a pleasure to work with. The process was efficient and got us on our way quickly. The extended warranty was well priced. So far we have been completely satisfied with our purchase. We would purchase from Mercedes-Benz of Annapolis again.

momfalc

Apr 17, 2011

My husband and I had been talking about buying a new car for several months but had not made any decision about what we wanted. We were leaning toward a small 4-wheel drive SUV but as we did our research, nothing really grabbed us as being exactly what we were looking for. Several weeks ago we decided to take a look at the luxury cars available just to be sure we didnt want to go that direction. We really assumed we would just look at some luxury cars and go back to our idea of a small SUV. Last Saturday (April 9) we stopped in at Mercedes-Benz of Annapolis just to look at what was available. As we walked into the dealership we were greeted warmly by several of the salespeople. Steve McElroy came over to us and asked if he could help us. I told him we were looking for a car but we had no idea what we wanted. I told him what I was currently driving and that I wanted something new or newer and with a few more features than I had. He asked what price range we wanted to be in so I told him and said that we would probably have to look at the used cars. Steve asked me a few more questions, listened very carefully to what we said and then told us that we could definitely find a new Mercedes in our price range if we chose to go that route. Or that he would be very happy to show us what they had available in the used cars they had. We decided to look at the new ones first just to get an idea of what was available in our price range. To make a long story short, we narrowed it down to a 2011 GLK or an E-350 4-Matic and got stuck there. Steve arranged for us to drive both cars and was very knowledgeable about the features of both. We spent the rest of the afternoon getting in and out of both models and comparing and contrasting the features of each. The whole time, Steve stayed with us and answered all our questions and made recommendations based on what he heard us say and his perceptions of what we would like. Steve very quickly got to know us and was able to help us make the right decision for us but never made us feel like he was pressuring us in any way toward either vehicle or toward even buying one from him that day. This was definitely the easiest car purchase we have ever made. We spent the whole day with Steve and left there without giving him a definite decision. We had decided to take one of our old cars to Carmax the next day to see what we could get for it and then decide about the Mercedes. At this point we knew that the E-350 would be the best car for our needs but werent sure we were ready to do the deal yet. Once we got the price from Carmax we took the old car to Steve for him to price a trade-in value and were pleasantly surprised to find out that with the sales tax benefit of a trade-in, the 2 deals were a break-even. So we traded in the old car and finished the deal on the new E-350. The Annapolis dealership didnt have the exact car we had decided on in stock so Steve searched other dealers over a couple nearby states and found the perfect one on Monday at another dealer. They arranged to have the car brought to Annapolis Monday evening and we were able to pick it up Tuesday afternoon. Steve spent several hours with us going through all the features and made sure we understood everything we needed to know about our new car to be able to operate all the basic features and had a good head start on learning all the extras that will take a little longer to learn about. Throughout the whole process Steve was very friendly and helpful without being pushy. In fact, we joked that we were becoming new best friends. The financing of the new car with Michele Mitchell-Nordquist was also a very pleasant experience. In fact, I can even say that Michele made the whole process fun. She is extremely knowledgeable, answered all our questions and was just a delight to work with. She was very patient as we asked to review the transaction several time to make sure we understood everything. All in all, our whole experience with Mercedes-Benz of Annapolis and in particular with Steve McElroy and Michele Mitchell-Nordquist was the best car-buying experience we have ever had. We would definitely recommend this dealership and these specific people to anyone looking to buy a car. And we absolutely love our new Mercedes E-350.One last note, one of the things that Steve covered very thoroughly when we picked up our car was how to use the Mercedes mbrace system. This turned out to be extremely fortunate for me since 3 days after picking up my new car, I was rear-ended at a stop light on my way to work. The car functioned exactly as it should have and, because Steve had been so thorough in explaining the mbrace system, I was able to sit in my car and summon help and the police without having to think about what to do next. The mbrace operator was wonderful and even stayed on the line with me until the police arrived so I wasnt alone. Once the police report was filed, I immediately called Steve and he was very helpful with explaining how to go about making sure I was able to get the damages fixed by a Mercedes-certified body shop.

mfnielsen2

Apr 16, 2011

I have had Mercedes for over ten years and always had excellent results. My experience buying the new ML was made all the easier by Casey and their team. Casey was thorough, honest, straight forward and made it pleasant to do business. I whole hearted recommend you visit them before you make a decision on a new car.

navygoat

Apr 12, 2011

This is the third Mercedes I have purchased from Mercedes of Annapolis, and my second from Chris Tarsa. Chris worked hard to understand my needs and match them to the options available on the car. In addition he ensured that I received the best possible price using available incentive options. My next car will assuradly be one I purchase from Chris. A great overall experience.

AATJA

Apr 7, 2011

The level of service that Steve McElroy atMercedes of Annapolis, he was very pleasant, professional, went beyound helpful, treated my husband/I like he had known us for years, Steve picked out the vehicle for us, took his time in showing all the details, making sure we had no issues, the entire experience was extremely over the top,the best experience ever buying a vehicle, thanks to Steve, We would highly recommend Steve McElroy/Mercedes Benz of Annapolis. A&JMAR

jackhowardinsurance

Apr 7, 2011

We purchased a used vehicle form this dealership. We were treated very well and were happy with the overall experience of puchasing from this dealership. Our salesperson Casey Duffy was great and hopefully we will be purchasing a second vehicle soon. Michelle in the Finance Office was also wonderful during our dealings with Mercedes-Benz of Annapolis.

paulfields

Apr 7, 2011

Excellent experience! Chris Tarsa was a pleasure to work with. He made the process as simple as possible. The entire process took one day. The dealer had the car ready and we were driving it the next day! They even called to follow up - nice touch!

ClintEisenhauer

Apr 4, 2011

I have now purchased 2 cars from this dealership and have found them to be responsive, courteous, fair and the overall experience was pleasant. It was clear they wanted to sell me a car but they were not overly aggressive as I've found other dealers to be - a comfortable degree of pressure.

greg.wager

Apr 4, 2011

Prior to my purchase, I visited 3-4 other MB dealers in the metro DC area, including dealers in MD and VA. Frankly, none of them seemed all that interested in following up with me despite leaving my business card with all of them. Jim at MB of Annapolis seemed very eager to help me, and I had a good feeling about MB of Annapolis and I totally enjoyed working with Jim & Drew. I felt they were both "hungry" for my business and would do their very best to cut me a good deal. Even though I live in Rockville, I spend a lot of time in Annapolis visiting friends, so I was very happy to give my business to MB of Annapolis.I've had many BWW's over the years, and have also owned a Porsche and an Audi. And, once MB developed the C63, it caught my eye, and I've wanted a C63 AMG for several years, so I'm glad I was finally able to get one. It's a totally awesome car, and every one of my buddies have made great comments about this car. My wife and kids all love the car too.Greg Wager

jholik

Apr 4, 2011

I had a great experience buying my E550. Jim Turk was a terrific sales representative. Jim spent several hours with me on a Saturday, explaining the features, my options and taking me on two test drives before I made a decision. Jim and the manager worked with me on pricing and I was pleased with the final deal. Jim is hard working and diligent. His patience, knowledge and perseverance made my experience great and him a pleasure to work with. I love my new car. I will definitely buy my next Mercedes from Jim and the Annapolis Mercedes dealership.

norrisdw

Apr 4, 2011

Salesman was very knowledgable about the cars and did an excellent job of explaining and demonstrating features. His approach was very friendly and we never felt pressured or rushed (it was a two day experience). Entire staff was polite, respectful, and friendly making for a low stress environment.I would definitely recommend this dealship to others and will probably return when it is time to purchase another vehicle.

ricrob67

Apr 4, 2011

My car purchase experience went exceptionally well. Mr. Michael Benso of the Annapolis Mercedes Benz Dealership provided exceptional customer service, had a genuine friendly demeanor, and showed a sincere interest in satisfying the customer. He should be commended for his high level of professionalism, which reflects greatly on the Annapolis Mercedes Benz Dealership and Mercedes Benz USA.

Spurge

Apr 4, 2011

We couldn't be happier with the level of service from Mercedes of Annapolis. EVERYONE was beyond helpful, pleasant and treated us like they had known us forever. It truly was like no other car buying experience. There was no pressure, no "what is it going to take to put you in this car today?" MB of Annapolis has a customer for life thanks to the superb treatment.Great Job and thanks again!

shift_sale

Apr 3, 2011

We had great experience in buying our first Mercdes benz. It was very professional and I like the most about the dealership was they were not pushy at all and very honest. It was late in the day and everyone took time in showing all the details. Casey has been very good even in terms of following up after we got the car and making sure we have no issues with the car. I would highly recommend this dealership The entire experience was positive for me.

andrearoxanne

Apr 1, 2011

My buying experience was nothing less than lovely. From my initial phone call to picking up my vehicle, Jim Turk was a gentelman and extremely helpful.Car buying can be such a stressful experience but this was very relaxing. I would definately recommend Jim and Annapolis Mercedes to anyone looking for a car!I love my car and I am a very happy girl!

mbuttery

Mar 31, 2011

Working with Casey was the ideal car buying experience. After searching for months, I finally found the deal I was looking for. This was not the stereotypical wheeling and dealing dealership. They price listed was the bottom line number, end of story. I found this to be a far more enjoyable technique than going back and forth with the dealership and playing games. Casey was willing to immediately arrange an appointment, coming in off-shift, to accomodate my schedule and give me a chance to look at this vehicle before the opportunity passed me up. Despite the fact that the vehicle was a Ford truck, not the typical vehicle found at a MB dealership, Casey did his homework and obtained as much information on the vehicle as he could to make a fantastic presentation of it. I'm thrilled with my new vehicle and couldn't imagine a better buying experience. This is a first class dealership from the sales staff to the finance team.

TM312

Mar 30, 2011

I had a wonderful, hassle-free experience with MB-Annapolis. Dean Cunningham, my Sales Consultant, was a pleasure to work with. Dean is very knowledgeable and a consummate professional. His no-pressure, consultative style put me at ease right away. He was able to answer all of my questions and provided outstanding customer service.In fact, everyone I worked with was pleasant and knowledgeable including the Sales Manager, Drew Litherland and the Finance & Leasing Manager, Michele. I would highly recommend MB-Annapolis and Dean Cunningham in particular, to anyone looking for a positive car-buying experience.

joe thompson

Mar 29, 2011

This was my first experience with MB, and with MB - Annapolis. I was very satisfied with every aspect of the buying experience. Casey Duffy, a new, young salesman, was very attentive, listened well, asked the right questions and follwed up on everything I asked of him. The dealership is top-notch; very clean, attractive and pleasant. I also worked with finance maanager Tom Stancavage who was also very professional and attentive.Overall, a great buying experience. I will recommend MB - Annapolis to my friends and business associates.

Karo1121

Mar 26, 2011

My first visit to Mercedes of Annapolis was earlier March, while I admit I arrived 10 minutes before closing, when I walked into the dealership I saw a couple of salesman just standing around but no one ever asked my husband and I if they could assist us. Red flag for me but never the less I decided to give them the benefit of the doubt. Finally, after browsing around in the showroom about 5 minutes the finance person came out to explain that they were closing and she took my information and said someone would contact me from sales, well that never happen. Anyway, one week later I decided to revisit this dealership but only after discovering that they had the best deal in the area on the vehicle I wanted to purchase. Honestly, it worked out well in terms of getting what I wanted but my overall experience was somewhat mediocre. However, I do what to be fair to the salesman Doug B. who really answered all my up-front questions as well as demonstrating professionalism through the entire process. Kudos to Doug..Lastly, I almost feel compelled to mention the finance person Michelle. She was very aggressive, forceful, and not pleasant to work with at all. In fact, at one point during my interaction with her I wanted to drop the deal and walkout!!!! But never the less I kept calm and finished the deal. I hope no one ever has to encounter the type of treatment I endured with this young lady. It was horrible.

boyles71

Mar 25, 2011

the whole buying process was great from the time we walked thru the door till the time we drove off the lot in our new car. Robert was a very knowledgeable salesman and was great to work with. The selection of cars were great, almost too many to choose from if you're the indecisive type. We are very happy.

rveil

Mar 24, 2011

My experience was probably one of the best for me. In the past I have bought used cars and once you buy it you never here from them again. Wayne from the beginning was very helpful. He immediately took care of some small problems and even came to our home to show us the vehicle when it was ready. He checked in with us several times. His customer service was wonderful. The biggest thing for me was that we were treated as if we bought a brand mercedes. This was a used car and he even treated us to a lunch while we waited on the last day. That is service and I would definitely tell my friends about this dealer. I know I plan on going back to them. Thank you for my car and I love it.

sheriff7777

Mar 21, 2011

We found a used Audi A4 Avant 2009 at this dealership on the Internet. From the first time I called Michael Benso to schedule an appointment for a test drive to the last step we finally took the car home the experience was great. First day I took a car for a test drive and I liked it. We negotiated the price for this car, and I traded my old one. The dealership agreed to fix some minor scrathes on the car - it was a used car after all. They did a great job fixing all problems. The next day we took car home. Three weeks later I still love this car.I highly recommend this car dealer.

ginnagould1

Mar 21, 2011

The price we paid was better than 25 of 28 similar cars that we found on the web. Mr. Benso was knowledgeable and courteous and provided a high level of service. The overall experience was the best I have encountered in the purchase of 22 cars. Better than BMW and Lexus. It was a very positive buying experience.

qtfish51

Mar 19, 2011

Everyone we dealt with here from our salesman, Jim Turk, to the Sales manager, Drew to the Finance & Leasing Manager, Michele were wonderful to work with. We have owned several different Mercedes before and this was the best experience we have had to date with a dealership. No pressure, just an enthusiastic support to make sure we get the "right" car.We also have used the service department here for our other car and have been very happy dealing with Frank Wilson.

dknight1

Mar 16, 2011

This is my third Mercedes purchae with two of them from Mercedes Benz of Annapolis. I love how quickly they get you through the process yet spending enough time to explain the process and my new car purchase. I will continue to do business with them in the future and I would recommend this dealership to anyone. I always have a great experience and I can't wait for the time when I can trade up because I will be back to see these guys again. Kudos to to Al and Tom and the leadership of the GREAT Dealership!!!

Dutychief

Mar 15, 2011

From my first contact with my sales rep (Casey Duffy), to meeting with the sales manager (Drew Litherland), to working out the financing details (Tom Stancavage), my experience as a first-time Mercedes Benz buyer could not have gone more smoothly. I would highly recommend this dealership and any of the people that I had contact with at this dealership. They were honest and up front and not pushy at all. The entire experience was positive for me.

bobbradshaw

Mar 14, 2011

The buying experience from start to finish was perfect.Especially helpful was the "no pressure" salesman, Michael Benso and the owner, Mr. Fader.I would recommend them WITHOUT HESITATION.All employeees were very friendly and seemed to want to make sure you needed anything you desired. I must emphasize that therre was no pressure to buy the car, nor any of the atermarket items (extended warranty, Road Hazard Insurance, etc)The owner of the dealership was introduced to me and made me feel that he genuinely wanted to not only sell me a car, but start a long term experience with the dealership.

cherepetty

Mar 14, 2011

Derek treated us with great care and compassion before and after we had agreed to buy a ML350 from him.It was late in the day, however, he was very good at showing me how to get the most out of the options the ML has, very glad for all the instructions. He also called me the next day to make sure the car and I were getting along and offered any help if I required it. Very good experience.

Ted B

Mar 14, 2011

I cannot speak highly enough about Mercedes Benz of Annapolis. What an incredible, positive, and enjoyable experience. There was not one aspect of my new car purchase experience that could have been handled any better. Casey Duffy, my Sales Consultant, was professional, courteous, and patient as he explained the Mercedes Benz experience. I have been driving German competitor vehicles for the last 15 years and was not familiar with MB. I was treated so well by both Casey and also by Sales Manager Drew Litherlind, that I could not imagine visiting any other dealer. I must admit that even Tom Stancavage made paying for my new car enoyable! I drove from Alexandria, VA (about 40 miles away) at the recommendation of others and am so pleased that I did. The overall atmosphere of the dealership was extremely professional, yet relaxed. There was no "sense" of high pressure. I witnessed employees assisting each other ensuring that the customers were always appropriately attended to. Mercedes Benz of Annapolis has set the bar to where all other Mercedes Benz Dealers should aspire to reach. Would I recommend this dealership? How loudly can I yell "YES" "YES" "YES".

Delo

Mar 7, 2011

This was a good buying experience. All the representatives at Mercedes-Benz of Annapolis were professional and provided outstanding customer service. Once, I arrived at the dealership, the receptionist was able to place me with a sales associate within 2 minutes. My husband and I had an opportunity to look at the car we saw online as well as other available used cars. We test drove the Infiniti FX35 and a 2008 ML350. we were able to talk openly with the sales representative about what type of vehicle we were looking for and the price range our budget could afford as far as financing. We chatted about fuel economy, service, maintenance and warranty options. Special thanks to Derek, Tom, Doug and Michelle for being professional, friendly and honest.

Laverne21113

Mar 6, 2011

First and foremost I have to say a HUGE THANK YOU to Chris Tarsa; he was awesome to work with! Chris was extremely professional, accommodating, informative and patient enusring I understood and was comfortable with every part of the process. His follow up and follow throught was impeccable; at no point in the process did I have to run behind Chris. The best part was I never felt pressured at any time! I was even more impressed with the fact that I was treated with respect and not dismissed or taken advantage of since I was a woman (alone at the time) buying a car. Prior to walking in the door I had done some serious research and Chris confirmed everything I knew, even giving me additional info to consider. Trade-in value offered was phenomenal! Needless to say I did purchase the car and LOVE IT! During delivery of the car Chris never rushed the process and was very detailed; even though I previously owned the same type of car...which was great because we learned about a lot of new features and Chris stayed way pass closing (never once complained). He even took the time to set up our cell phones. As if thing could not get any better...when we left the dealership we were in the process of putting in a destination in the navigation...well long story short we pulled over a few blocks to finish. This car pulls up in front of us and here comes this man (remember it's late)...it was Chris checking on us to ensure we were alright and everything was ok with the car. That level of caring and customer service is almost extinct in this day and age. Chris Tarsa and MB of Annapolis is the only place for my family and I to buy cars...we'll be back in a few months for my husband's car. Also I have to menion Tom Stancavage; awesome guy who ensured the financial process was smooth, easy and fun! Who would have thought giving up so much money could be so much fun (CRAZY)! KUDOS!!!

davisdiez

Mar 5, 2011

Friendly without being overbearing. Helped us in sorting out through options. Knowledgeable about the product -- could explain all features and answer all of our questions. Has followed up after the sale to assure satisfaction with the product and offer his assistance. A good experience.

jymby

Feb 25, 2011

My husband and I went into the Mercedes Dealership in Annapolis with the intention of just looking at a suv for me. After talking to the salesman and going for a test ride we decided to purchase the ML350. I am enjoying my first Mercedes-Benz very much and this is one of the reasons I felt I would participate in this survey. Thank you, T Roberts

rbarger

Feb 25, 2011

Michael did an excellent job assisting us with looking over several cars and was very helpful in explaining various features on each one. He also did a thorough job throughout the sale process, and was easy to work with. He was also very helpful with the trade in process which enabled us to make the purchase without delays.

mon

Feb 18, 2011

Steve McElroy - no pressure tactics, went out of his way to research the used car's service history and warranty information. I researched the car I wanted for 3 months; this dealer had the best price within 200 mile radius. My wife and I test drove the car. Went home to think about making offer. Negotiated price over a couple of emails. Steve and Michelle even got me a very low interest rate. Came to the dealer the next day to sign paperwork, within 30 mins. we were driving home the car I've been dreaming of for years. Some folks are intimidated about going to a mercedes benz dealership, but everyone at mercedes benz annapolis was welcoming, courteous and accommodating.

Roger Truitt

Feb 15, 2011

Steve McElroy had excellent knowledge of Mercedes products and allowed me to test car for one day before buying and then got me in and out of sale in one hour. Steve even helped me transfer personal property from trade-in to new car on a cold night so I could keep an appointment. And then Steve met me a few days later to show me how nav system works. I could not have been been better served.

jsiehlmoore

Feb 14, 2011

I have owned BMW, Audi, and a previous Mercedes(from another MB dealer) and I found that MB Annapolis was by far the best. They were efficient, friendly, easy to work with, and cooperated well with my schedule. The entire process was the best car buying experience I have had in 20 yrs! Thanks to MB Annapolis: I love my new GLK!!

rborowy

Feb 12, 2011

I have never been treated with this level of professionalism before, with any car I've owned, and there have been many.It made no difference that it was a pre-owned Mercedes, they treated me as if I was buying new and made me feel appreciated.Jim Turk, the salesman, walked me through every aspect of the car before I drove away, even while standing in the rain,. One incredibly great experience!

leesa

Feb 11, 2011

What a great experience! I started online and got an immediate response with exactly the information I asked for - no "call me and let me try to help you" like many others. And it was followed up by a personal call. So I e-mailed with a few more questions, again getting prompt responses and decided this was the dealership I wanted to visit. Well, of course I was not intending to walk away with a new Mercedes on the first visit; but not just Doug, but several other employees stopped by, introduced themselves and wanted to see how they could help and they all wanted to make me feel comfortable with the price and car that I was looking to buy. There was a definite effort to agree on a price that I had in mind. Bottom line, I had my car in the garage within a few days! Now mind you I haven't figured out all the gadgets, but have been assured I can stop by any time and as many times as needed. Now I'm a little obsessive - found a little scuff. "No problem - bring it in and we'll take care of it." I love it!Thanks to the crew at the Annapolis Mercedes dealership. I hope my experience with service, when the time comes, is a great as sales.

terrenceliff

Feb 10, 2011

It was a pleaseure buying a car from this dealership. Beginning with my first phone call to Mr. Benso, until my car was delivered, Mr. Benso went above and beyond to meet my needs,including staying after hours on several occasions to meet my schedule. Mr. Benso went as far as washing the car I eventually purchased himself (in a suit and tie), after hours and during a snow storm, so I could see it cleaned up. Although I bought a previously owned vehicle, I felt like I was treated the same as if I was buying a car off the showroom floor. The dealership was very accomodating to my needs, including the sales manager's personal attention. This dealership really understands how to provide customer service. I have dealt with this organization on many occasions and will continue to do so. Mr. Benso is very professional and extremely knowledgeable about the Mercedes product. He went out of his way to explain all of the cars options/features. I would highly reccomend Mr. Benso and the dealership as the entire staff made the experience wonderful.

Terri Nebel

Feb 10, 2011

The reason for this review is to let the public know what a wonderful experience my husband and I had buying a Mercedes-Benz. Granted it was used, but what a beautiful vehicle. In any event, our salesperson, Casey Duffy, was not only pleasant and personable but very accommodating as far as getting us in the car and out the door. Wait,it wasn't like that. It was even better. There were some scratches on the vehicle, it was an 01, and I wasn't happy, so what did Casey do? He had all the scratches painted, the car was spotless inside & out. I couldn't have been more pleased. Think about it. A ten (10) year old. Did Casey really have to do all he did? Not really. But because he's the great salesperson he is, he went above & beyond and we would go back to Mercedes of Annapolis in a heartbeat. Thanks Casey

Eric Carrero

Feb 8, 2011

This was one of my best experiences working with a car dealer. All comms with the Wayne Discuss were excellent and the vehicle was in pristine shape. The entire staff was very friendly and they answered all my questions in a timely manner. To make things better for me, Wayne actually delivered the vehicle to my place (4 hrs drive). I highly recommend this dealer and see myself doing business with them again!

John Daltner

Feb 7, 2011

From the time we entered the showroom, Jim Turk made us feel comfortable. By patiently taking us for test rides in severable automobiles, he guided us to the car that we felt best fit our needs. Jim's after sale follow-up has been enthusiastic and efficient.This is the latest purchase we have made at Mercedes Benz of Annapolis. Jim has maintained our past positive experience.

ruthday

Feb 4, 2011

I found Michael Benso to be extremely professional without being pushy. He asked enough questions to find our my needs and most importantly...he listened. Although it took me probably 2 years to finaly make that decision to buy a new car Michael was just as attentive as always when I did come back. He met every possible expectation and then some. He even showed me how to operate my new car before I left the lot. His follow up after the sale was also very much appreciated. I'll buy from him again!

WillowRico

Feb 3, 2011

Mike, is a professional, knows his product and treats his customers with the greatest respect. I would recommend Mike to all of my business clients and to my friends. This dealership really knows what service means. This is my 3rd purchase from this dealership, I would not be a return buyer unless they were the best in what they do and offer the customer.

jdiffendall

Feb 3, 2011

The entire purchasing experience at this dealership was great. My husband and I were not expecting to purchase a new car when we stopped by this dealership on 12/31/10. We dealt with Michael Benso who was very knowlegeable about the vehicle we were interested in. Michael worked hard to make this deal happen. The price for both my old car and the new one worked well for us. Michael even stayed past closing time to review all the options the new car had. My husband has stopped by the dealership several times in January, and Michael has been most accommodating. I can't say enough about Michael's assistance.

ohiostatelarry

Feb 1, 2011

After deciding to buy a new Cadillac CTS and having an agreed deal, I decided to spend one more day checking out other cars just to be sure. Am I glad I did. My wife and I walked into Annapolis Mercedes and were immediately greeted by Doug. I had never considered a Mercedes as we had always bought American, but the quality of Mercedes was second to none. We were sold after the test drive but the staff just couldn't have been nicer. Even though we were buying an entry level C-class we were treated like we were buying a $100,000 car. We reached a deal on Friday night and went back to pick up the car on Saturday my birthday and the great treatment continued. Free Lunch, a golf umbrella, coffee mugs, and two awesome keychains. If the service department is anything like the sales staff I have found a dealership for life will always buy Mercedes. A special thanks to Doug our salesmen who took the time to show and explain everything to us as this was our first look at Mercedes, even though he was scheduled to go home 3 hours earlier! A+++++++

rvezeau

Feb 1, 2011

My wife and I walked into the dealership just to look at cars. We had not planned on buying a new car that day. But after talking to Mike and test driving a car, we drove home in a new E350 that afternoon. Mike was a pleasure to work with and notified us of incentives we were not aware of. There was no pressure and it was a very enjoyable experience. I would recommend Mike and Mercedes-Benz of Annapolis to anyone considering buying a new or used car.Shortly after buying the car I was transferred to Washington State and recently someone backed into the front of the car and broke the Mercedes-Benz of Annapolis license plate frame. I contacted Mike and he promptly sent me two new replacement frames and two key chains free of charge. I really appreciate the great service I received before and after the sale. Keep up the good work Mike.

dmorriso

Jan 31, 2011

We have a BMW 5 series - lease ending in a few months. We decided we wanted an SUV next and were debating between an X5 and an ML. Having own both Mercedes and BMWs in the past, we knew those were the only brands we wanted to consider. After test driving both and speaking with the BMW dealer and Steve McElroy at MB Annapolis, our choice was clear - definitely the ML and definitely buying it from Steve. Steve was knowledgeable and friendly - gave us options for making the purchase earlier than we had planned but without being pushy. Generally speaking, I don't tend to like salesmen - but Steve is the exception. I would highly recommend him and MB Annapolis to anyone who is considering a Mercedes (or a BMW ;).

Panzer

Jan 28, 2011

Found vehicle on internet. Called and spoke with Jim, he was great from introduction. Had almost all the paperwork completed when we got to the dealership so that once we test drove we had very little time to wait. Tom was fast and effecient as well.

zstevenson

Jan 26, 2011

There was no pressure with this transaction. I reviewed available pre-certified vehicles on on-line, filled out a card on line indicating the vehicles that interested me and received a call from Steve to stop by the dealership. The appointment was scheduled for a week and a half later. We spoke on the day of the appointment to re-confirm the time and I learned that the car of my dreams had just recently arrived at the dealorship. I looked at four cars and tested two and drove away with the car of my dreams at a fair price...no pressure. All car buying experiences should flow as easily as this one did!

arcidia1

Jan 24, 2011

Sales and service very understanding, and resolved any problems I had. They were friendly and quick to give me a loner car at no charge if needed.I live in NJ and traveled to this dealership because of their reputation. I would recommend this dealership.

lgomaallc

Jan 24, 2011

Everyone at Mercedes-Benz dealer in Annapolis is very professional, they were very patient with us, answering all our questions. We definitely recommend this dealer.Bargaining wasn't hard with them , not like other dealers that have dealt with in the past.

randyb9671

Jan 22, 2011

I have bought many cars in my life, and Mr. Wayne Discus, our sales consultant and his company, Mercedes-Benz of Annapolis are far the best car dealership I have ever dealt with. Mr. Discus went the extra mile for me locating a Mercedes that fit my wife's needs. He even delivered the car to our home for her, as I have been down temporarily with my back. Everyone I dealt with from this company were very professional from day one. The owners and employees from this company are proud of their dealership and it shows in every aspect from start to finish. My wife's car arrived in spotless condition. In closing, I stated that Mr. Discus personally delivered our Mercedes to our doorstep. Our doorstep happened to be approximately 90 miles from the dealership. I thank every employee who was involved in processing our car. My wife was very excited and was extremely happy today when her car pulled into our driveway, It was the most amazing experience we have ever encountered in buying a vehicle. My wife was just in "awe" with the way the transaction was done. When Mr. Discus arrived at our hous he had all of the paperwork with him, it was correct and took five minutes to complete the transaction. I might also add that the finance manager called me several times in the morning to ensure everything would transpire without incident. If we ever decide to trade our current Mercedes for newer models in the future, we know where and who we will be doing business with....Mercedes Benz of Annapolis. Thank you all very much.

dbentley209

Jan 19, 2011

I was very impressed with this dealership, and plan to return in the future for my next Mercedes. Everyone (and not just the people I was working with) was very friendly and welcoming. I was looking at the GLK 350, and after answering my questions and showing me the model on the floor, they gave me the keys to a GLK and told me to go for a test drive. When I went to a local BMW dealer to compare the BMW X3, the salesperson took me for a drive and then let me drive it myself, for maybe a mile at most. The BMW approach was a real turnoff. Mercedes Benz of Annapolis had confidence in their product, and knew it would sell itself. The salesperson, Chris Tarsa, took almost 5 hours on a Saturday to answer my questions, explain pricing and leasing. The sales manager, Drew Litherland, was very helpful in running the numbers with me to get the lease payment I wanted. Additionally, they gave me a better than expected trade-in value for my old car. I really felt like they were working hard to win my loyalty and make me a repeat customer. I think they succeeded.I picked up my new GLK 350 today on a 3-year lease. I fully expect to get another Mercedes from this dealer three years from now.

pmstanton

Jan 6, 2011

Mr. Discuss was very professional and courteous throughout the process. I was impressed from the moment I made the call to the dealership to inquire about the vehicle I purchased. He checked on the vehicle, and promptly called me back to tell me that it was available. In addition, he invited me out to test drive it, and mentioned that he would call me on Monday as a courtesy if I were unable to make it to the dealership that day. During my experience at the dealership, he offered me a beverage, and told me about the waiting room and television (in case my daughter became bored during the process.) He was also knowledgeable about the vehicle I purchased. He accompanied me on the test drive and asked for my thoughts about the performance of the vehicle. After I completed my paperwork in the finance department, he reviewed the major features of the vehicle and answered my questions. He programmed my home address into the navigation system, programmed one of my favorite stations into the radio, and showed me how to maneuver the additional features. The next day, after my purchase, when I realized that I had left my work parking permit, I called Mr. Discuss, and he retrieved the permit, and left me a message that he would try to send it to me through another dealership (affiliated with Mercedes Benz of Annapolis) that would be closer and more convenient for me since I live about 50 miles away.In addition to the quality service from my salesperson, Wayne Discuss, Michelle Mitchell, in the finance office, was also very professional and friendly. I would definitely return to this dealership to purchase another vehicle.

kmathura

Jan 1, 2011

I had an absolutely fantastic experience at Mercedes of Annapolis with Jim Turk! He is knowledgeable, friendly and not at all pushy (like most car sales persons that I have dealt with at other deralerships)! I knew that I wanted a 2011 GL Blutec and he got me the exact truck I wanted within two days! He even delivered it to me at my home on New Year's Eve so that I could get the diesel tax credit and not shelp my kids outside in the cold! Jim and his team (particularly Michelle in financ and John the sales manager) are truly a class act and I will definitely refer all of my friends and family to him! Thank you, Jim, for getting me my gorgeous GL and for making it incredibly pain free! You are truly THE BEST!Karen M.

ethan218

Dec 31, 2010

Despite initial miscommunications and setbacks I was able to drive off w vehicle of first choice on second visit. Overall an easy process. Some follow-up issues that manifested themselves were addressed immediately by seasoned managing operations staff-person in a courteous manner and while these issues have not yet been fully resolved it is my belief that I will have no cause for complaint once they have been due to the eager-to-please attitude of all m.b. of Annapolis staff encountered.

RSchlegel

Dec 30, 2010

This is my third purchase of a vehicle at this dealership. They, Chris Tarsa and all other personnel that I interacted with, have been from my first visit and purchase in September of 08, professional, forthcomming and honest about vehicles and pricing.I did my research prior to my visit and found that what I expected was in fact right on the money.If anyone is looking for a great buying experience then this is the place - They found the exact vehicle and color that my wife wanted (always nice to satisfy the wife)I was able to work details on the phone prior to my visit and when I was at the dealership this minimized my time there to do the paperwork.As before, Mr. Tarsa explained the vehicle in detail as it is a new 2011 model and there were some things that I was not familiar with - He also activated my wifes cell phone blue tooth which was very nice. Not much more I can say except that I will need to trade in a 2000 model year vehicle next December and I expect I will go to MBAnnapolis. Mile One.

mrwillevans

Dec 29, 2010

Doug and his team have been absolutely great to work with and I will surely refer any of my friends, colleagues or neighbors to you when they are in the market for a Daimler-Benz product.A place where the customer comes first - really great experience. Thank you again.

SAMMY15

Dec 27, 2010

MY EXPERIENCE WITH MILEONE MERCEDES-BENZ ANNAPOLIS WAS ONCE AGAIN AN EXTRAORDINARY POSITIVE ONE. DOUG PROVIDED ME WITH GREAT CUSTOMER SERVICE AT THE POINT OF PURCHASE DEMONSTRATING HIS SUPERIOR KNOWLEDGE OF THE VEHICLE THAT I WANTED TO PURCHASE THE CL 550. JOHN PROVIDED ME WITH GREAT INSIGHT ON HOW TO ACHIEVE THE ULTIMATE RESULTS OF MAKING MY CL 550 UNIQUE AND PROVIDED ME WITH STEP BY STEP DIRECTION AND GUIDANCE ON HOW TO ORDER MY VEHICLE TO MY SPECIFICATIONS. DOUG DEMONSTRATED A HIGH LEVEL OF PROFESSIONALISM, EXPERTISE, PATIENCE AND UNDERSTANDING IN THE NECESSARY ACTION STEPS REQUIRED FOR MY PURCHASE. THIS IS SECOND CL THAT I HAVE PURCHASED FROM THIS DEALERSHIP AND I HAVE RECOMMENDED OVER TEN INDIVIDUALS IF WHICH FOUR HAVE PURCHASED FROM MERCEDES-BENZ ANNAPOLIS AND I SHALL CONTINUE TO RECOMMEND FRIENDS, C0WORKERS AND FAMILY MEMEMBERS ALIKE BECAUSE THIS DEALERSHIP STAYS WITH YOU PRE PURCHASE, PURCHASE AND POST PURCHASE OF YOUR NEW VEHICLE.

threexchamps

Dec 24, 2010

By far the best buying experience I have ever had! You won't find a place w/better staff and prices. Our sales rep Michael Benso was pleasant, informative, honest and worked hard for our business. No games and no nonsense. THE WAY IT SHOULD BE! Couldn't be happier with the whole experience. Don't waste your time elsewhere. If you are looking for a Mercedes Benz, go to Annapolis and enjoy your new ride.

rjenkens

Dec 22, 2010

The staff was extremely knowledgeable and took the time to carefully explain the design features of the car we were seeking (GLK350). They listened carefully to our needs and wants, and then matched us up with just the right vehicle, at a fair price. The staff was very patient, not pushy, and followed up after each visit... and we made several. Mercedes Benz of Annapolis made car buying a stress-free and enjoyable experience.

mandy&neil goodlin

Dec 18, 2010

We had an absolute great experience at this dealership! The employee we worked with was Jim and he was awesome. we got a used ford truck, that was only there because of a trade in but they still treated us like we were getting a top dollar expensive car which made us feel like they wanted to make sure we were leaving with what we wanted/needed not just leaving with a car to get them extra money. you can really tell that at this dealership they are a TEAM! which is great and i hope that everyone there continues the great attitudes and friendliness! Great job to Jim and the whole team! keep up the awesome salesmen ship!

solsman

Dec 17, 2010

I highly recommend Mercedes-Benz of Annapolis. We went to look at and test drive the E550 Cabriolet. We made an appointment with Al Zayas. When we showed up he had two different Cabriolets that were washed up and sitting directly outside ready for us to view. After spending some time reviewing the car, Al Zayas gave us the keys and let us go on an extended test drive. We were gone for about an hour. When we returned he asked us if everything was satisfactory and then did not pressure us at all, told us to let him know if we had any other questions or if he could do anything else for us. We then went to view the BMW and also the Jag. We did not have the same experience there. Later that night we called Al Zayas back and told him we liked the car but it had to be in black. He said he would look to see what he could get. He called us back and told us that they had a black one that was already on order and was supposed to be in by the end of the week, and that he would call us when it came in. Two days later Al called to say that the black E550 Cabriolet was received and he had it prepped and cleaned for us to see. We made an appointment, and when we got there, Al met us outside and all he did was hand us the keys. We went on another short test drive and my wife said "this is it". We came back to Mercedes-Benz and Al asked how the drive was. We told him we loved the car. He asked us if we wanted to take it home. We said yes. We went inside and Al Zayas went to the manager and then came back with a great deal. We accepted the deal, and 30 minutes later the paperwork was completed and was ready for me to sign. I highly recommend Mercedes Benz and Al Zayas. It is truly a blessing to have worked with a professional sales person at a luxury dealership.

jhouttz

Dec 16, 2010

Michael Benso was great to work with. This is my 5th Mercedes. The other four had all been purchased from the same salesman. Unfortunately, he passed away, so I had to find a new one. Michael has some pretty big shoes to fill but so far, he has done exceptionally well. I am pleased.

romanservices

Dec 13, 2010

Bought our first MB a stunning C300 4Matic Arctic White with a black roof. Our car hunting started about 4 months ago. We are expecting our first child so it was time to get rid of the two seater sports car. After a lot of Internet searching and comparison we (unfortunately) bought a Subaru never even considered a MB at that point. Long story short the Subaru was a lemon so we got our money back, the lemon laws do work! So the hunt was back on only this time we were being very picky. Not wanting to go through the whole lemon ordeal again we drove car after car going from dealer to dealer. We were not happy with most cars out there and thought nothing would fit what we were looking for. A sporty AWD sedan with some power for the fun factor and safety for the family. We drove by Mercedes Benz of Annapolis admittedly laughed and said heh...why not we can at least look. We walked in knowing that the C300 4Matic falls into our category. Shortly after we were greeted by Mr. Al Zayas, he was friendly and listened to what we wanted. He took us right the floor model and began to let us explore the features as he explained some features in the car. The car looks great, has all the features we wanted so it was test drive time. Mr. Zayas took the time nearly most of the morning letting us drive different models never once trying to "close the Deal" like so many other dealer/sales people. Not decided yet we went off to drive a few other vehicles but from a combination of rude/bad dealers and unworthy vehicles we went back. Mr. Zayas worked out some numbers that we felt great with (I think we got a great deal - Thank You)and we had our first MB. I have never had a more easy time buying a car than this experience.

Roy Staeck

Dec 13, 2010

I honestly visited this dealership with my partner when he was purchasing a new car. I had no intensions of buying a new car for myself. After test driving a sporty Black GLK 350 with the skillful Michael Benso and being hand held through the process by Michelle, I found myself with a new car within hours. The dealership is wonderful and the customer service amazing. I highly recommend Michael Benso and this dealership to anyone who is planning or not planning on buying a new car. Thank you.

mbaustin

Dec 9, 2010

I purchased my first R350 from this dealer and I would highly recommend this dealer to anyone who is looking to buy a used or a new MB. I talked to Doug over the phone and we both agreed upon the price, and the next minute we closed the deal. The price was awesome too. I flew from Austin, Texas to Annapolis, MD to buy this vehicle. Initially I was very skeptical to buy it from an out of state dealer because I had a very bad experience with one of the Chicago MB dealer a day before I talked to Doug but after reading the customer reviews here I was very confident about this dealership. To my surprise Doug did everything beyond my expectation and I am very happy with this dealership.I also talked with Michelle from the finance department who took care of my paperwork and she was very knowledgeable and very friendly. I would highly recommend MB of Annapolis.

dmh

Dec 8, 2010

Chris was very easy and professional to deal with. Everyone at the dealership was very nice and informative from sales, service, and finance. They never pushed, just answered questions and did whay you asked and did it when they said they would. This is the second car we bought from them and would highly recommend MB of Annapolis.

c300bs

Dec 6, 2010

I had the pleasure of dealing with Jim Turk of Mercedes- Benz Annapolis on November 23rd, 2010. I had initially researched the vehicle I was interested in at the MileOne website for Mercedes-Benz Annapolis. The site was awesome, easy to use and extremely helpful by providing user friendly tools for pre-approved finance and car search. I was immediately contacted via email by the sales team, as well as the General Manager (Mr. Dunphy). I was met by Jim Turk on arrival. Jim is professional and friendly. He enjoys his job and made the process of buying the car I wanted a pleasant one. He is an asset to the dealership. I worked with Tom S. in Finance, and he was also a pleasure to deal with.Before I left for the evening, I was greeted and introduced to just about everyone including the maintenance team. I drove home with my new C300 Mercedes that evening. The experience was class act,as one would expect from Mercedes-Benz. Thankyou Jim Turk, Tom S., Mr. Benso andeveryone at the dealership.

katrebe

Nov 30, 2010

First purchase over the internet - would do it again in a second. Very good experience, and we were very happy with the response/ communication from the dealership. Everyone was very pleasant, helpful and professional. The car was exactly what it presented to be, and arrived in perfect condition.

moutaad

Nov 21, 2010

Michael Benso was very knowledgeable and very friendly, he helped us through the whole process and made it very easy. We had a trade-in which they appraised higher than any one else, it made my decision easier since I thought that selling it on my own would be better. I would highly recommend the dealership, the employee (Michael Benso) and the finance person (Tom)

17slypig2

Nov 20, 2010

Overall we were extremely pleased with our experience of buying a new '11 Mercedes E-Class Cabriolet at Mercedes-Benz of Annapolis. Our salesperson, Mr. Derek Nedd, was excellent--very personable, answered all our many questions as well as suggesting possible options, and very knowledgeable about all parts of the vehicle(s). He made sure we understood about leasing the vehicle, even though we ended out buying the car. We definitely appreciated him speaking to the manager about our dislike of the Mocha Almond interior in the convertible we test drove. In a very short time the manager located the same car (Paladium Silver) with an Ash Gray interior, which we clearly preferred and purchased.The financial part of the transaction was efficient and actually made more pleasurable by Mr. Tom Stancavage.The dealership and all the staff were very welcoming and friendly.We continue to enjoy our new car and learn something new about its operation every time we drive it (we still have a lot of reading and practicing to do!).Thank you again, Mr. Nedd, for all your superior assistance, the umbrella, and the neat hats. We really enjoyed doing business with you.

derculiani

Nov 20, 2010

I will honestly tell you that buying a car can sometimes be an unpleasant experience. That was not the case at all when I purchased a new Mercedes Benz from this Annapolis dealership approximately a month ago.My experience working with Chris Tarsa and his sales manager was exceptional. They were extremely professional and pleasant and we were able to get to a good price in short order. The overall customer service experience was fantastic and I WILL BE BACK!

gingerly95

Nov 20, 2010

Entire experices was supburb - this is the 2nd car I bought from this dealer. The entire sales force are pleasent to work with - not pushy. They go to any leangth to satisfy your needs - even the unsual, like switching tires amd rims from one car to the next - if this is what you want.

anthony0105

Nov 15, 2010

The overall experience was excellent. No high pressure sales pitch. Working with Al, the salesman, and Michelle, the finance person, was a very pleasant experience. The selection of certified pre-owned vehicles was impressive. I would highly recommend both the dealer and the staff.Anthony LaBriola

greenjean

Nov 12, 2010

This is our 6th purchase with this dealer and it was again a most pleasant experience. Excellent presentation of the vehicle that was new to us and all questions answered. Paperwork done promptly and we are on our way to enjoy our new Cabriolet. Thank you again!

lstrick

Nov 10, 2010

I came to Mercedes-Benz of Annapolis to purchase a new GL 550. I had been driving a used GL 550 for several years and loved it, but it didn't have all the new features or Bluetooth capability. We arrived late in the evening and we were greeted by Steve McElroy. Steve was very polite and professional, even though it was late in the evening. He showed us the new options on the 2011 GL 550, give us the pricing detail and arranged for a test drive. We were in a hurry and scheduled a meeting the next week when the car arrived. Steve called frequently to notify me of the status of the arrival of the new car. When the car arrived I test drove the car, learned all about the features, sync my iPhone, and given complete details on how to operate the car. Steve referred me to Michele to complete the paperwork, which I dread, but Michele was very courteous and had all the paperwork ready to review with me. It was not drawn out and I was in and out. My experience has been very rewarding. I love my car and would recommend this dealership to family and friends.

friedlaender

Nov 8, 2010

I am extremely happy with my experience at Mile One Mercedes of Annapolis. The employees of the dealership were outstanding, especially Mike Scherl and Larry Grabenstein. I got a great deal on the price of the new car. It was the best experience I ever had purchasing a vehicle. I will come back again. Thank you,

rickbell

Nov 8, 2010

I have purchased two cars from this dealer / sales person in the past three years. Yesterday I purchased an SL 550. Al Zayas is very responsive to emails, phone calls and he even got all the paperwork together and drove the car 90 miles to my home! I never had to go to the dealer to buy the car! The tank was even full! Once I had trouble setting my clock and making it sync with the analogue clock on the dash and I called him. He walked me right through it on the spot. Al fights for the lowest price for you and before he turned the car over to me he set up my iPhone and Sirius radio.

scohen1110

Nov 3, 2010

Excellent service on my sar purchase from all involved. Mike Benso was patient and took his time to demonstrate the car. The GM-John Dunphy is honest and reputable in all his dealings with me. It is a pleasure to deal with them compared to R & H Motors who border on unethical in my opinion.

Heidi Hiltabidle

Nov 1, 2010

Hi, My husband was very keen on buying a new 350GL. I was not so excited - as I love my Range Rover that constantly breaks down & gets poor gas mileage. I've been driving the car now for 2 weeks and am so impressed by the quality. There is no comparison to the RR. Doug was helpful in everyway- showing us all the features. The car came in earlier than we thought which was a bonus. All in all we are very pleased.

LS430

Nov 1, 2010

Jim Turk was my salesman. I can across Jims' name while reading the reviews on the MB of Annapolis website. Other customers had mentioned their pleasant experiance in dealing with him. I purchased a 2004 Lexus LS 430, and I was very happy with the vehicle. Im from Michigan so Jim assisted me with making the process smooth. He was very helpful with working with my credit union (faxing & phone calls). Once we got the financing done I decided to fly in so I could drive the vehicle back home. Also I had Carchex come to the dealership before I arrived to inspect the vehicle & Jim met with the inspector for photos & service. Jim picked me up from BWI airport and had the car prepped & ready shortly after I arrived. The process was easy & Jim made sure I got the car.

blhargrove

Oct 31, 2010

This was my 3 time back to MD of Annapolis. And as always the experience was first class. From the time I enter the show room until the closing of the deal. It was a complete pleasure to deal with my sales person (Derek Nedd), Drew who helps make every thing possible, to (Tom Stancavage) the financial person.It was like a home coming. From Tea/Coffee, or anything you might need to make you more comforable. There patience is awsome, and there happiness is to please you, not just to sell you a car. MB of Annapolis, should teach professialism to other deals. They are top shelf for customer service, knowledgable, and caring.

PGE350

Oct 29, 2010

I just purchased an E-350 4matic from Al. I'm in a client service business myself I must say that the total experience was top notch. From the reception that you get when you walk in, to the help that you get from the sales people and then finally working through the details with the finance group. Al knows alot about the cars and does not push at all. The finance team of Tom and Michelle were also very educated and thoughtful. You can really tell that the message from the top down, must be about building long-term relationships with clients rather than pushing products.

harriso

Oct 28, 2010

I accompanied a friend to the dealership with no plans for buying an MB. I was so impressed with Jim Turk (and the car in the showroom), that I walked away feeling like I got a great deal. He's new but no novice. He listens, he's willing to work with you without strong-arming, he's friendly, has a great sense of humor, and tells you, when he doesn't know something, that he will find out. I've bought 5 cars over the last 26 years, but this was, by far, the best experience. I've told my friends to go see him. Great guy!

n2jazz69

Oct 27, 2010

I was looking for a E 550 model and was in the Annapolis area and stopped in your dealership. Derek was first to greet us and help in my search. Derek was extremely knowledgeable with regards to the inventory and many features associated with each vehicle we viewed. We tested a 2010 E 550 and was further impressed with the vehicle. I ended up buying a E 550(intended vehicle) and plan to recommend your dealership to friends and family for future automobile purchases. The quality and selections in your inventory was quite impressive.

slaughme

Oct 23, 2010

I live in Virginia Beach, Virginia and shopped by internet at every Mercedes dealership within driving distance. Although MileOne Mercedes Benz of Annapolis was located at the outer limits of the distance I was willing to drive to buy a new car, I chose this dealership because it gave me the best price for my new car and best trade in value for my old car and had a very large inventory from which to choose. When I arrived at the dealership after driving for a little over four hours, everthing was ready and the deal was just as we agreed. They didn't try to change anything knowing I had driven a long distance and would be reluctant to go back without a new car. My salesman, Steve, was courteous, professional and very personable. Even though it was late in the day on a Saturday, he took his time to thoroughly go over the features of the car with me. I would recommend without hesitation this dealership and Steve to any of my friends and intend to do so when the opportunity arises.

Summerpearl

Oct 22, 2010

This was my first experience purchasing a Mercedes.From the moment I entered the dealership and was greeted, I knew that this dealership was a special place. Everyone was very welcoming! Steve McElroy, Sales Consultant was excellent!He was very knowledgeable about the car. His kind and no pressure demeanor put me at ease when looking at the car; and even when I extended the test drive!I can't thank Steve, Tom and Larry enough for their tremendous kindness, support and patience in working with me while I got finances together to purchase the car! I love the car! I highly recommend this dealership of wonderful people! Frances Bennett

cashker

Oct 22, 2010

The buying experience with Dean was fantastic. When I walked in, I explained to Dean that I had a few constraints in buying my next car. he took the time to understand these constraints and explore potential alternatives. I also had a time sensitive departure, and Dean made the deal work within the time I had.

doctorzand

Oct 20, 2010

I had a great experience. Everyone, especially Mike, went out of their way to help. He had great knowledge about the cars and answered all my questions. He never made me feel pressured to buy. He tought me alot.Thanks for the excellent service :) I love my new car...

dkc1976

Oct 18, 2010

As our Sales Consultant, Michael Benso provided us with excellent care during the recent purchase of our new Mercedes Benz. As we were making our decision to purchase a vehicle or not, Michael took the time to carefully explain all of the features of the models of interest. We never felt pressured. Upon receipt of our new car, Michael went over each feature to ensure we understood how to operate the car. Michael made himself available post sale to help us with any questions or service needs. We felt well cared for.His professionalism and demeanor throughout the process made us extremely comfortable with our purchase and gave us a good feeling about the relationship we would expect to have with the dealership in the future. Hands down, this was the best car buying experience we have ever had.We would heartily recommend Michael and MileOne Mercedes-Benz of Annapolis to friends and family.

jbirkofer

Oct 18, 2010

I am considering a GL - need a bit more space. First time for me considering a Mercedes. My first contact with the receptionist was extremely pleasant, she was professional and courteous. Jim Turk is the salesman that I am working with. He is knowledgeable and very pleasant to work with. Drew was an absolute delight! Hopefully things will work out and I will become a "customer."!!

kalivas777

Oct 13, 2010

Al Zayas was a great help with purchasing our first Mereceds Benz. The process was smooth and they gave us a great deal. We had our two kids with us (both under 5) and they made our experience with our young childern easy and not stressful. The kids watched TV in their customer lounge while we took care of the paperwork. Tom the Finance Manager helped get us a great rate and was fun to work with.I will def. come back here again for my next car. I highly recommend anyone looking to buy new or used Merecedes Benz to come here and work with these two gentlemen!!4 THUMBS UP!

kettingerp

Oct 12, 2010

I hate buying a new car but the experience that my husband and I had with Jim Turk was very positive. Jim was pleasant and informative without being pushy. He is a very impressionable and likeable young man whom I would recommend to anyone wanting to avoid the usual hassles of buying a car.Thanks Jim,Pam and Joe Kettinger Oxford, Md

carola fleener, md

Oct 11, 2010

Like most Mercedes-Benz owners, we knew exactly what we wanted and were quite particular about it. We made a specific e-mail query to the dealership. Mr. Michael Benso replied and responded quickly to our very specific requests - he was professional from the first contact right through to when he handed us the keys so we could drive it home. We flew up to Annapolis, Md from Sarasota, Fl. to get exactly what we wanted - but were thoroughly impressed with how seamless and easy the entire purchase event went. All staff that we met at the Mercedes Benz office, whom Mr. Benso introduced us to, and with whom I had spoken with long distance were very professional and prepared. Red carpet treatment: Mr. Benso picked us up at the Annapolis airport, they had the paperwork ready, he introduced us to our new car, and then still called the next day to make sure our drive home was going well - he knew we were headed out into a large storm coming up the Eastern seaboard. Mr. Benso did not just go through the motions; he listened to us, and worked hard to ensure that every need and concern was addressed. We are very pleased with our Mars Red C350 with all the bells and whistles. It is a very safe and steady car - everything we wanted. The whole experience was worth travelling that distance for! (ps.. Thanks Mike! :)

drwallie

Oct 11, 2010

just bought my very 1st mercedes.. love it! service has been gr8 from the minute i stepped into the showroom to the service area. financing was quick. showroom was child friendly. now, i understand why people drive MB...their service and attention to detail is unsurpassed.

elleniduma

Oct 8, 2010

Jim Turk made my car buying experience smooth, stress free,and a memorable experience. I,ve been to several other dealerships only to be left with some negative connotations that I associate with dealerships/salesperson,such as: insincererity, obnoxious questions (example: how much are you willing to spend?). Jim Turk absolutuly proved me wrong by being professional, understanding, patient, and ,realistic. He treated me like I was the only and most impotant customer. Thank you for doing business with me.

johnhamburger

Oct 6, 2010

I saw the car I was interested in on MBUSA.com and called the dealership. I talked to Jim Turk regarding the car and put a deposit down on the car to ensure that it would be available on Saturday. I met with Jim as scheduled and test drove the car. It was everything that the website said that it was. Jim kept me informed during the entire process in a professional manner.Michelle walked me through the financing of the car and the options available. She got me through the paperwork as quickly as possible, explaining the process every step of the way. She was very professional in explaining all the options available to me in financing the vehicle and responded to all my questions.The experience that I had in purchasing a vehicle has never been better than the experience I had at the Mercedes Benz of Annapolis.

sblandford

Oct 6, 2010

The entire transaction went very smoothly with no hassels. Management team was cooperative with pricing and the financial department did everything possible to keep the price as low as possible. The salesman was very informative about alot of things and explained everything about the vehicle in detail. I left the car dealership knowing the full operation of the vehicle and felt pleased. I would recommend this dealership to anyone.

mlhollan

Oct 3, 2010

The entire process was about assisting me in selecting a car that was right for me. My salesperson was excellent in giving me the information that I needed to make the correct decision. He showed me many different cars and was knowledgeable about each one. He was very accommodating with the test drive and showing me the same cars several different times. I felt at the end of the process that I had purchased a great car and the saleperson listened to what I wanted. The finance person was very helpful and the "paperwork" was quick and easy. Everyone in the dealer ship was very friendly as I worked through the process from buying the car to picking it up. I would recommend this dealership and product to my friends. It is why between my husband and I we have bought six Mercedes from Mercedes Benz of Annapolis.

craig

Oct 1, 2010

Over the past eight years I've purchased four used vehicles from Mercedes Benz of Annapolis, the last three of them with the help of their salesman Michael Benso. The latest experience was as pleasant as the earlier ones and a prime reason why I continue to go back to them for my auto needs. The entire team (from the general manager, to the used car manager, the finance people, and of course Michael Benso) is professional and courteous and work hard to keep me coming back. I live in Florida and could use any of the Mercedes dealers there. But Mercedes Benz of Annapolis makes my vehicle purchases as simple and pleasant as is conceivably possible. They are my dealer of choice.

lwallace

Sep 30, 2010

Excellent Company to work with. Salesman, Manager & Financial Department most friendly and very helpful. Our second time of dealing with this group and it was as good as the first. Traded in a leased vehicle for a new one and the pricing was uncomparable to any place else we tried.

davidafamily

Sep 29, 2010

My wife & I recently bought an E500 Mercedes Wagon, we found the car on line. When we call the dealer the sales associate (Jim Turk) was so informative and genuine. After talking to him we decided to buy the car. On Jim's suggestion we took an Amtrak train from New Jersey, he pick us up at the Airport Station, bought us lunch and the experience was wonderful. Our family is very very happy with the car. we are telling all our friends.

beverlylogan

Sep 28, 2010

All of the reasons for our rating are listed above. Each person was friendly, informative, professional. We did not feel pressured into making a decision. We live near the dealership and would consider ourselves friendly neighbors when we see each of the above people in the street. We deliberated between ourselves for quite a while before making the decision to buy and the manager offered us a free lunch at a local restaurant while we discussed the purchase. This was an unexpected, but quite nice touch.

abass21

Sep 27, 2010

This is not an ordinary dealership, from the moment you walk through the doors it is apparent the staff is genuinely focused and concerned with their customer's overall Mercedes satisfaction and experience at every level. Everyone we dealt with was professional, knowledgeable, pleasant, helpful, and honest. I am only sorry I didn't visit them a year ago when I bought another luxury vehicle from a competitor. It was a sincere pleasure working with our salesman, Al Zayas, and business manager, Tom Stancavage, they took care of every detail of the sale and transaction effectively and efficiently, and were able to accommodate all of our needs. Al's customer service is over the top, he's more like a family member, wanting to make sure everything is right, before, during, and after the sale. Tom's expertise in financing and warranties helped guide us to make the right decisions for our situation, and he was an absolute joy to work with. I also want to mention Larry Gravenstein, as one of the managers of the dealership, he helped orchestrate the sale and went out of his way to take care of some logistical complications, and Michelle Norquist from the business office helped expedite the paper work after she was supposed to have gone home for the day. I can't say enough about the dealership and the people I've dealt with, it's clear they genuinely care about, and take care of their customers.

censey

Sep 27, 2010

Jim Turk was my sales rep and he did a great job of meeting my goals and providing me with a deal I felt was fair. He was consistently available to answer my questions, expedited the process of making a deal happen, and went out of his way to meet my schedule.

traci2010

Sep 20, 2010

We were lucky enough to work with Salesman Michael Benso at Mercedes of Annapolis. Mr. Benso was very informative. He did not use high pressure techniques. He made us feel like we were welcome to be there and he gave us all the time we needed. Mr. Benso even stayed 3 hours late after work just to wait for us to make the drive to Annapolis to see a very inexpensive used car. Mr. Benso sells high dollar mercedes all day long yet he made us feel just as important to him as if we were buying a car 10 times more expensive. Tom the finance guy was also awesome. I have never been a fan of car dealerships, salesman and expecially finance personnel but I can honestly say that for every car purchase in the future I will call Michael Benso first. I highly recommend this dealership to anyone looking for a used or new car.

baker325

Sep 12, 2010

My car purchase experience at Mercedes Benz of Annapolis was great! Mercedes Benz of Annapolis is the best dealership that I have visited and I have visit numerous across the U.S. and Germany. I attribute this dealership outstanding customer service to the staff professionalism, diligence, and patience in working with the customers. My sales rep, Al Zayes was super! He made my car purchase easy and less stressful. He is attentive, personable, and trustworhty. I would indeed do business again with this dearlership, especially if Al is my sales rep because he listens and focus on what you wnat and nto what he can sell you. Most sale reps only intent is to sell a product, but Al exhibits a genuine concern to help meet the customer requirements first. He indeed met my requirements and ensured I was satisfied with my purchase. Al, again thanks for making my visit and purchase a great expereience. Your attentiveness and patience paid off. I now have a beautiful luxury 2010 E350W. I love it! Janice M. BakerWoodbridge, VA

parkerconsultants

Sep 10, 2010

Jim Turk made the used car buying process as painless as possible. He diligently worked with the finance department to put deals together on different vehices concurrently as to permit me to truly compare apples to apples. This is the second car I bought from Mercedes Benz of Annapolis; and, I am sure that there will eventually be a third.DMK

kvrx

Sep 9, 2010

Excellent service from start to finish. Very accomadating, friendly, and curtious sales team. I owned alot of mercedes and dealt with many dealers, this was the best and smoothest experience thus far. I would highly recommend for anyone buying a mercedes to goto mile one!

Gretchen Klebasko

Sep 6, 2010

Chris was absolutely fantastic! After I bought the car, he set up my bluetooth device, programmed my satellite system, and made sure I understood all of the features. He was sensitive to issues that are important to me (being a Mom of two young children - where are the cup holders in the back? Can the kids plug in their iPods from the rear seats? etc), and was very accomodating. I never once felt like Chris was talking down to me or was treating me differently because I am a woman. He was honest and truthful in his dealings with me, which I very much appreciated. I will definitely be back to buy another car from Chris!

brendamf

Sep 1, 2010

Our experience with Mercedes-Benz of Annapolis was very positive. Everyone was friendly and accommodating, particularly our salesman, Doug Bouslog, whom I met on my initial visit. I visited three times: to look, to drive, and to buy! Doug answered all of my questions thoroughly, and was very knowledgeable and friendly. The congenial manager also stopped in to chat a few times, and Tom, the business manager, who completed the paperwork for us, was as friendly as everyone else! I highly recommend Mercedes-Benz of Annapolis and know we will continue to do business with them.

hcraddock

Aug 31, 2010

Michael Benso was very professional, and accomodating. I knew what I wanted, found (online) that they had the car, and was able to make a deal that met my criteria. The ease of working with Michael and Mileone made the purchase of my new Mercedes a pleasure.

shall228

Aug 31, 2010

On Tuesday, August 24, I contacted Al Zayas via the companys website and went in to MB of Annapolis to purchase a 2006 E350. AL was extremely personable and was determined to meet my needs. Hes easy to work with, and so are the other staff that Id came in contact with: Michelle, Larry (Manager), and Tom (Finance). One reason that attracted me to MB of Annapolis was the Dealership Rater award. I am extremely pleased with the customer service, and it was worth me driving 30 miles from my house for my purchase.

GaGirl2010!

Aug 29, 2010

I first saw my vehicle online and filled out the request for more information form. The very next day I was contacted by Michael Benson and my experience has been TOP NOTCH every since!!! He was always available to answer any and every question I had. I always came with a family member and the politeness he showed them showed his geniueness about selling me the car. He always maintained proper manners and took care of every concern I had pertaining to the car. Upon picking up the car the entire team (including my sales consultant, finance, the deatil guys, and the manager) at this dealership made me feel that I had indeed made the right decision in purchasing this car. They really care about there customers and the best part of all is that you don't feel any pressure about getting a vehicle with them. Most places make you feel as if this car is gonna be gone if you don't get it right then, but not this place. Michael Benso provided all the information I needed and left the decision up to me and I knew right then I was at the right place. I always felt comfortable in every decision I made about this car. This is my first Mercedes and it was a big decision to make this buy, but I truly feel if I had gone anywhere else I would not have gotten the upmost treatment and beautiful car as I have right now. I would definitely recommended this place and the sales consultant, Micheal Benso "Benz-o" to anyone, because it will indeed be the best car buying experience you will ever have!!!

Bkintampa10

Aug 27, 2010

Al was incredible. We had been working with a dealership closer to our home but had become frustrated with them. We placed a call to Al and he took over from there. He was efficient and responsive, getting back to us with the specific car we were looking for at a great price point. The other dealer was still fumbling around trying to find a car for us.The car was ready within days and and the evening of the purchase and transfer went seamlessly as well. The whole staff was prepared and got us in an out of the dealership without delay. They made the car buying experience FUN.

kvavrina

Aug 27, 2010

We recently purchased our first Mercedes and dealt with Jim Turk. Jim and the entire staff at Annapolis were professional, friendly, helpful, and considerate. I traded in a Jaguar S type that had sentimental value to me. I was reluctant to give up the car I was driving (but it was time) and spent about two months looking for the right vehicle. Within one week of visiting the Annapolis dealership and test driving cars with Jim, I purchased a used E350 4Matic. I looked at several dealerships to find the best deal, and Jim worked hard to get us the vehicle I wanted at a good price. Jim helped facilitate a very easy sale, and I highly recommend both Jim and the dealership as a whole.

cbuffalini

Aug 26, 2010

I leased an E350 today (my first Mercedes) and was extremely impressed with the professionalism of the dealership staff. My husband and I first came in to the dealership on a Saturday evening, after it had already closed for the night, and were greeted by Roger Blau and Drew Litherland--instead of turning us away because they were closed, both Roger and Drew were extremely friendly and assisted us with our questions. They were not only helpful, but also very patient and knowledgeable. I came back a second evening to test drive some cars, and both Roger and Drew stayed late (again, after closing) to assist me with my questions and concerns. I sincerely appreciate their willingness to stay after hours to accomodate my hectic schedule. The team provided prompt and direct responses to my inquiries. My salesman, Roger Blau, was not only pleasant and friendly, but also extremely accomodating--in order to make the pick up of my vehicle as convenient for me as possible, Roger drove all the way to my house (about 40-45 minutes away) to pick me up and take me to the dealership to finish the deal and pick up my new car! THANK YOU to Roger for saving me the expense of driving all the way there and not having to worry about arranging for someone to drive me to the dealership.Overall, the entire leasing process was the best car-buying/leasing experience that I've ever had--it was transparent, easy, and absolutely hassle-free!Hats off to Roger and Drew, and the whole Mercedes team for excellent customer service!--Casey Buffalini, Huntingtown, MD

fkidd

Aug 22, 2010

My wife first visited the Annapolis Mercedes dealership when her sister was looking for a new car. They met with a sales person, Doug, during that visit and my wife was impressed with his professionalism. She later suggested we visit with Doug to see if he could help us find a new car. Never having owned a Mercedes before, I was apprehensive but decided to go.We met with Doug, described what we were looking for and our price range. He immediately suggested two specific options from their existing inventory that met our criteria. I was surprised by the price competitiveness against other vehicles we were considering. We engaged in some spirited negotiations, and ultimately reached an agreement we were happy with.The dealership finance office found us a great loan rate, and our overall experience was first class!

GKSRED

Aug 21, 2010

I just purchased a new E350 (2010)and Jim Turk was my salesman. Although he was new to the business he was very earnest and diligent in helping me to purchase my first Mercedes. He was extremely helpful, friendly and patient with me as I worked through the sales pitch and ultimate purchase process. I would recommend this dealership to anyone as the management and support staff were also very friendly and easy to work with. I feel that I have made a friend(s) and will definitely purchase any future Mercedes from this dealership and also recommend them to my friends. Mercedes Benz of Annapolis is a first class organization.

joshuasterling

Aug 21, 2010

We just purchased a new Mercedes, and we had a fantastic experience at this dealership. All of the people were friendly and professional. Derek Nedd, the salesman, is of particular note. He's polite, not pushy, and quite knowledgeable about the cars. The negotiations were straightforward, and he'll work with you on price. If you want a first rate buying experience, go see these folks. And if you want an honest and professional negotiation, ask for Derek.

raymia

Aug 21, 2010

My friend and I visited the dealership and was greeted promptly by Michael Benso. He was very patient and not pushy. I told him where my price range was and what kind of car I liked. He didn't try to push me into a car I didn't like. He used the test drive as an opportunity to thoroughly explain the options in the car. He introduced us to his Sales Manager who was just as friendly. When I am ready to purchase next month, I will definitely return because their customer service was impeccable. Not to mention, the customer lounge was as nice as a competitor's customer lounge.

kkolb

Aug 20, 2010

I would like to thank Chris Tarsa, Mike Sheri and the "team" of MB Annapolis for the wonderful experience I had while buying my new 2011 C-Class. Chris went above and beyond to make me feel like the most important customer in the world. He was extremely knowledgeable about the vehicle, the car buying process and the USAA program. He assisted me in "building" my own model and kept me informed every step of the way and worked with me continuously over a 2 month period, making sure all my questions and concerns were resolved and made my preferences a priority. Tom Stancavage also did a great job assisting me and explaining every little detail involved in the financial process and even offered me several different options to choose from and provided excellent recommendations to fit my financial profile. I could have not asked for a better experience and I would highly recommend MB of Annapolis to anyone considering purchasing a new vehicle! Thank you all so much!

bonduk

Aug 19, 2010

Extremely friendly, accomodating and fair dealer. I bought a car within two days and felt absolutely no pressure. When researching the vehicle I selected and my trade-in on line, MileOne was more than fair. Every question I had was answered honestly and completely. I would purchase from this dealer again with no hesitation and would have no problem referring family and friends to my salesperson (Derek Nedd). This was an excellent experience.

Carmen Perry

Aug 19, 2010

I was very satisfied with the service. I will return to this dealership for the service on my new Mercedes. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

snigam

Aug 18, 2010

We recently bought an E550 at this dealership. We live in Potomac but bought the car in Annapolis because of salesman Chris Tarsa. Chris was very forthright and responsive to our initial phone queries regarding availability and pricing. He was mindful of our model, color and feature preferences and nudged us towards a good compromise, one we are very happy with. Chris patiently showed us all the car features well past the dealership closing time. My wife and I had a very enjoyable buying experience, and would gladly recommend Chris and this dealership to prospective buyers we know. We have bought a number of autos over the years but this is the first positive review I am writing.

chessie

Aug 16, 2010

The most professional Mercedes organization our family has worked with..Its a rarity in any auto dealership that a " team " spends the time discussing options in a non pressure environment..Al spent considerable time with us in the operation of the vehicle and with Tom went over the many options of financing which we continually adjusted...they are most competitive and Drew met all of our requests culminating in the purchase of the S550...great team, very knowledgeable and dedicated

apple1127

Aug 13, 2010

I had never been to this dealership before and was very pleased with the overall experience while there. Derek, our salesman, was awesome to work with. He answered all of our questions and took alot of time going over our new vehicle with us. He made sure that when we left the lot, we were very happy with our purchase. Michelle in Finance was also wonderful. She made things go smoothly and got us out of her office quickly. Thanks to them for a wonderful experience.

Robert Stuart

Aug 13, 2010

This is the third Mercedes-Benz that I have purchased from Mercedes-Benz of Annapolis and I continue to be very impressed with their professionalism, courtesy, product knowledge and customer service. My salesman, George Benso, was highly attentive and worked with me to find the right automobile. It is obvious that he takes pride in his job, represents the dealership very well and pays attention to even the smallest details. He answered all of my questions, demonstrated all of the features of the car and was highly professional.He and his colleagues were, in short, a pleasure to work with and is one of the key reasons why I return to this dealer for all of my auto needs.

fhm232

Aug 10, 2010

We purchased a new 2010 Mercedes Benz E-350 4 MATIC Sedan on Thursday August 5th from Mercedes Benz of Annapolis; our sales person was Derek Nedd. Overall, the experience exceeded our expectations on all counts; we are extremely pleased and satisfied

motekkay

Aug 10, 2010

As car buying goes, this was about as pleasant as it could have been. Michael is an experienced, knowledgeable professional. In addition to him, all others involved in the process treated us kindly and professionally. We hope that this is the beginning of a long relationship with Mercedes of Annapolis.

paul ragsdale

Aug 10, 2010

I had never been to Mile One in Annapolis. I was very pleased with thewarm reception and understanding care that we were given at Mercedes ofAnnapolis. AL and the staff make us feel welcome without be pressured to purchase a vehicle. We were specifically looking for a used ML350 andAl spent the time to help us find just the one we were looking for. I hadbeen shopping the internet for such a vehicle and the one we purchased metour pricing requirements as well as color and options. We will continue tovisit Mile One for our future vehilce needs.

COLRICKKAUFMANN

Aug 5, 2010

After 4 months I am still loving my new ML350 Diesel. Mike Scherl and all the team including the sales manager, title and paperwork folks and the friendly receptionist were professional, knowledgeable and flexible. I will definately continue to buy from the Annapolis dealership and recommend others to Annapolis. Specifics I really appreciated were Mike's patience with me (and my wife!) as we vacilated between a lease and a purchase (I purchased), the Title and Registration folks' flexibility (I wanted my old vanity plates transferred that day so I could register on the Naval Academy), and the integrity of the entire team -- the car with all requested custom equipment was delivered on the day promised and at the exact cost quoted. In addition, a couple of times I dropped in with questions, one of the staff always was available and dropped what they were doing to provide excellent service. The entire experience was positive (and we are a VERY demanding couple. We intend to stay loyal to Mercedes Annapolis in the future. COLONEL (RET) RICK KAUFMANN, Annapolis.

BobPatron

Aug 3, 2010

I contacted the dealership through an add for a CPO Mercedes-Benz GL450. I was transferred to Al Zayas who was very helpful from the start. I was qualified quickly and arranged my arrival for 2 weeks to sign the papers and pick up my vehicle. I was picked up at the Airport by Al immediately at 740am on a Saturday, got coffee at Starbucks for me and my traveling companion and taken to the dealership. The dealership was very impressive, clean, and everyone helpful!! I was shown my vehicle, given the "how to" lecture on the car, signed the papers, and after lunch ( which they paid, thank you) was on the road back to my home state of Indiana. All great! While driving home, I received a call from Al just to see how my trip was going and how the vehicle was driving. That was a nice touch. I will definitely work with them again and recommend them with enthusiasm!!!Bob Patron

ballthorne

Jul 26, 2010

From the moment my husband and I arrived at the dealer, it was a very relaxed car buying experience. A very friendly saleman, named Doug immediately approached us and offered his assistance. His prompt attention to all our concerns was very impressive. We didn't feel rushed to make a decision on the car of our choice. Doug was very knowledgeable and personally escorted us to our new car and took the time to program my cell phone and my husband's cell into the blue tooth device. He worked patiently with us to get a payment we were comfortable with. Professional service all the way. I would definitely recommend Mercedes Benz of Annapolis and Doug to my friends and family.

georgesclams

Jul 24, 2010

From the onset...telephone call with LIVE operator to my sales rep to manager to finaance...totally professional and knowledgeable...pleasure to work with..all requests for info where handled immediately..there was no pressure to purchase or lease, both options explained in detail and credit approved ASAP

sbwcaw

Jul 23, 2010

Al was great from the moment we met him in the new car lot. I was coming off of a lease of an SUV and wanted to get back into a smaller car. We test drove a C300 and I immediately fell in love! The Benz team was great with our financial needs, patient in explaining all the optional equipment and worked especially hard to ensure we could keep our special organization license tags. This was our first Mercedes and we will certainly be coming back!

c300balto

Jul 19, 2010

our salesman Doug Bouslog was very helpful from the get go when I called to ask about the C300 I was looking.He said he had the car I was looking for with all the options and we went out the next day to test drive the car and we found it as promised. Doug had the car ready and gave us all the details and we test drove the car and were very satisfied with the service and professionalism he exhibited.I do not usually like to buy cars and all the haggling that accompanies the process. This time it was indeed a pleasure, Doug made sure everything went smoothly and we were not pressured in any way.Also he made sure that we got a fair price, a good deal and also helped us to turn in our old vehicle which was going off lease.I would have no hesitation in recommending Doug and your store to any of my associates or friends.

nkansah

Jul 13, 2010

My sales person, Doug Bouslog, was very good. We communicated mainly via email since I am extremely busy. Doug was always accomodating with my schedule. During my car search I emailed several dealers in the area to get an internet quote. I figured this would be the best way for me to speak with several dealers at once to get the most competitive quote. I also went on edmunds.com in order to get a better idea of how much people were paying for my car in the MD/VA/DC area. I can honestly say that Doug was able to beat quotes from other internet sales associates and the true market value price on edmunds.com. I am now a proud owner of a diamond white E350 coupe and would definately recommend Doug. Good luck on your search!

royalpriest3

Jul 9, 2010

From the moment I walked into the dealership everything went great. I saw the car I wanted, test drove it, and sat down to work out the financing. Customer service was top terrific. They explained the vehicle features, the dealers obligations, and all service agreements. It was an overall pleasurable experience.My next car will be purchased at Benz Annapolis.

Dawn1007

Jul 7, 2010

My experience in purchasing a ML350 was the best. Mike listened to what I wanted and allowed me time to ask questions. He did not pressure me into over purchasing accessories or options that we had not previously discussed. We went on a test drive and he went over every instrument in complete detail. By the time I picked up my vehicle, I was very comfortable and knowledgealbe driving off the lot. This is my first and definently not my last Mercedes Benz! Thank you Michael, Drew and Tom for a wonderful experience.P.S. My husband is enjoying it too:)

James Maffitt

Jul 6, 2010

My experience with Doug and the purchase of my certified previously owned vehicle was very professional. He was knopwledgable and he applied no pressure. He worked to see that I fully understood my options and he provied his options only when asked. It was a good experience and I would definitely go to Doug again.

Jim Cooney

Jul 6, 2010

Larry had just the vehicle I wanted, great place the Sales rep Al Zayas worked like a fiend to get the whole deal completed satisfactorily spent hours going over every detail including setting up the GPS, and all the electronics. Tom in finance was really on the ball getting a good rate. Follow up by Al has been professional and friendly. This is truly a credit to the Benz name.

JNMIG

Jul 5, 2010

We had talked to another salesman a week-or-so earlier and then returned to get some more information. Our original sales agent said he was busy with a customer and introduces to us Mike Benso who then spent hours with us showing us new and used cars, taking us for a test drive, giving us a complete hands-on class on the many new (to us) controls and buttons, found us some useful and accessories and did all this while keeping his regular customers (who had an appointment where we just strolled in) happy. Michelle Norquist (I think that's how it's spelled) was equally helpful in her role as financial manager.This is the fourth Mercedes we've purchased (the first in this area) and it was by far the best experience we've had in buying this or any auto.

bellew

Jul 2, 2010

I went to this dealer just looking around, because I had already found the car I wanted to purchase at another dealer with half the paper work filled out just needed to go back and seal the deal. But because of my great experience at this dealership I ended up buying the car from them and canceled the other deal I had at the other dealership. The sales person was great, along with all the other folks that helped make me a satisfied customer which was mostly the bases of me purchasing the car with them instead of some place else.

bernotk

Jun 21, 2010

We wanted to take the time and say thank-you to Mercedes Benz of Annapolis. We recently purchased a new car and had a wonderful car buying experience.Initially, we had narrowed our search to a few different models. Roger Blau then kindly helped us to each car and patiently answered all of our questions. As this was a first Mercedes Benz, we had a lot of questions. Roger helped us to focus on what we truly wanted, and helped us to quickly find the perfect car. Upon picking up the car, Roger went over every feature to ensure we were comfortable. I really appreciated this time he spent with us. Everyone at Mercedes Benz of Annapolis was professional, friendly and genuinely wonderful. We will definitely be back for our second MB! Thank-you.

SandraVito

Jun 15, 2010

I walked in the dealership not really sure what car would suit me best. I was between a convertable and SUV.. I was shown several cars and when I could not make up my mind Doug (saleman)said "you dont look like a woman who like's to get her hair messed up".. He was right ! SUV was the winner and I love it. He has checked with me several times to make sure all is well with my new car and I really appreicate the follow up.. This was the second purchase form this dealer and it has been a great experiance both times.

MDarci

Jun 11, 2010

This is the best buying experience I have ever had - from the moment I stepped through the door and their follow-up customer service is unparalleled. When you buy a Mercedes, this is what you expect and this dealership delivers it - again and again.When my Lo-Jack didn't operate correctly following purchase, the entire team at Mercedes-Benz contacted Lo-Jack on my behalf to insist that the problem be resolved immediately. Lo-Jack sent a top level installer to my workplace, where he installed a new unit within 24 hours. Then, the team at Mercedes-Benz reached out to me to be sure that Lo-Jack had fixed the problem and that I was satisfied with their vendor's customer service.Now THAT's what I call world class customer service - personal attention, immediate resolution with no hassles or inconvenience, ownership of the problem even through the vendor chain, and a relentless pursuit of excellence.

cpickart

May 31, 2010

We came to the dealership in order to look for used C300. We didn't have an appointment but were greated warmly and courteously. We are new to the Mercedes brand and Derek Nedd took a great amount of time to introduce us to the car and all its features. We spent about a half hour in the lot before going for a test drive - at no point did we ever feel pressured to indicate if we were interested in buying the car. When we started to talk price, Derek showed professionalism and was respectful and patient. We are now proud owners of an '09 C300. Overall, we had an exceptional experience and would recommend the dealership - and especially Derek - to anyone.

24shows

May 30, 2010

Michael Benso was extremely courteous and professionl from our initial phone call. At our meeting to view the automobile we were interested in, he treated us with respect. He was very knowledgeable about the automobile, and was very thorough in his explanations of even the smallest features of the car. We were very pleased with the way Michael worked with us through the price negotiations and, even after we reached an agreement, followed through in making sure we had a complete understanding about the functions of the car so we could drive off the dealership feeling comfortabl with the car. The entire expeience was very refreshing, espscially compared to our experience at another Mile One Mercedes-Benz dealership just the day before. I would highly recommend Michael Benso and Mercedes-Benz of Annapolis to anyone looking for a Mercedes-Benz.

MPagano

May 28, 2010

AL ZAYAS and the TEAM at Annapolis Mercedes Benz is OUTSTANDING! They truly are an example for others to emulate. They provided my husband and I (and our 6yr old son) with top notch customer service and a beautiful 2008 E-Class 4 matic vehicle to enjoy for now and years to come. We drove in from western Loudoun County about 2 hours each way, and they absolutely went out of there way to take care of our family!Al Zayas actually drove my car to me, which meant he traveled a total of 4 hours to deliver my car! I can not thank this team enough and will without a doubt go back when we are ready to purchase another vehicle. The car is wonderful, and now I really look forward to my commute back and forth to work, because it is such a joy to drive my Mercedes Benz! Sincerely, Melissa Pagano-Kumpf, M.S.Ed.

Todd Milliron

May 26, 2010

I can't begin to descibe how pleased I am with the purchase of my CLS 550. I worked very clsoely with several men at Mile One and they all treated me as if I was the CEO of Microsoft. I always received a call back promptly if I had a question and never felt pressured to buy a vehicle.Brian Fader personally took time out of his busy day routinely to call me and update me on how the searh for my vehicle was going. He made me feel as if I was his own personal customer.Larry and Michael were also a pleasure to work with. They stayed on top of every aspect of my purchase and walked me through the final steps one on one.All future purchase for myself as well as my friends and family will only occur at Mile One Mercedes of Annapolis.Todd Milliron RN

eawbt

May 22, 2010

I first met Derek Nedd in 2008 when I visited the dealership to look around when I first considered buying a Mercedes. He was very helpful and friendly so I kept his card and went back to visit the dealership in January of this year. I told Derek the kind of car I was interested in and he was very helpful in providing me with the information I needed to make a decision on buying a car. He has gone beyond the call of duty when I've called on him for assistance in learning and adjusting to the features of the car I purchased.

jpugs01

May 21, 2010

The three individuals listed above were very informative and took all the time necessary to convert this 64 year old,computer illiterate customer everything he needed to know about his new car. Roger even drove the auto to our house(about 60 miles round trip) so my wife could test drive the vehicle. This sold her on the Mercedes instead of an Infiniti. Michelle was great and didn't try to pressure us to get more options and add ons than we wanted. Tom was delightful to work with and kept us financed properly and we enjoyed the time spent with everyone.

cromed

May 17, 2010

The employees were courteous, friendly and informative. When my new vehicle arrived and had a small scratch on it, they immediately took care of it and provided a loaner vehicle while it was fixed. The repair work was excellent. When I brought my friend to see the vehicle I had ordered, my salesman took the time to review all of the features again with him.I would definitely recommend them to a friend and use them again in the future when I am looking for a new vehicle.

bairdg

May 13, 2010

Our experience with Al started on our first visit to the dealership when we purchased a used SL550 in November, 2009. Al and the entire team made us feel extremely comfortable purchasing a car from them even thought we are located a considerable distance from the dealership. We experienced a minor problem with the seat on the next day after buying the car and Al definitely went the "extra mile" to take care of the situation which included driving to us and leaving his personal vehicle so he could get the problem fixed.Over the last few months we have had 1 or 2 other minor issues that, once again, Al has been most helpful in getting resolved even though we are long distance.I would absolutely recommend Al and this dealership to anyone who might be in the market for a new or used Mercedes.Regards,Gary Baird

mariagregorio

May 13, 2010

The dealership was extremely helpful to me throughout the entire car buying process. My deal was a bit out of the ordinary in that I traded in 2 vehicles. My salesman, Michael Benso, the finance team and dealership managers worked very diligently to make the deal work to my satisfaction. I was very happy and would highly recommend Michael Benso and the wonderful people at Mercedes-Benz of Annapolis to anyone in the market for a new car!

csgarber

Apr 24, 2010

The attention I always receive there is great. No pressure and no hassle, just lots of help. Everyone I have met at the dealership is always friendly. Al has been especially helpful in getting me the car I want and with followup on service and other questions.

ECRUEA

Apr 19, 2010

My wife was shopping for a new Mercedes and this dealership was the closest one to our home in Southern Maryland. When we arrived at the dealership we were immediately met by Mike Benson, my wife had accomplished a lot of internet research on the C350 model but was also interested in the E350. Mike quickly ascertained her requirements for the cars she was interested in and took her and myself on a series of test drives in both models, he was very knowledgable about all features and aspects of the cars and pointed out the various features for both. After my wife had made her selection (C350), Mike worked out the finance process and was easily able to accomodate the financing outline she wanted, his sales manager then pointed out to us that since we were members of USAA auto insurance, she was eligible for additional price discounts which when applied, saved her additional $ of the final negotiated price !! She was very happy with the entire sales experience and everyone we came in contact with was friendly and helpful, the entire experience was great and professionaly conducted by the entire team at the dealership. Mike Benson and the entire team are to be commended for their attention to detail and to the customer !

mcarrera

Apr 12, 2010

My wife and I were walkins because we live in the neighborhood and we saw a an internet ad that cought our attention on the Mercedes- Benz we were inquiring about. From intially waling in Al Zayas greeted us warmly and proactively.He sincerely as how he could help. From that moment on we sensed no pressure only a very informative hospitalble experience in learning about the car and the dealer. This struck a serious sense of confidence that we were at he right place. The sales manger and finance contact were very nica as well. Quite a professional staff. Look forward referring people to Al when opportunites arise. We love the our S430. Thank you Mario and FarinooshCarrera

soniabattle

Apr 10, 2010

Michael Benso and Derek Nedd were very friendly. This was my first experience with a Mercedes Benz dealer and I was a little apprehensive. They eased my mind and made me feel comfortable with my decision to purchase a luxury vehicle. I would recommend them to anyone that is considering a Mercedes Benz as their next vehicle.Thank you again for being the salesmen that are above the rest.

interpreter

Apr 8, 2010

I thoroughly had a great time shopping for the perfect car with Derek. He is an awesome salesman who knows how to put you at ease. I would highly recommend this dealership to anyone seeking to purchase a Mercedes. This car is my birthday gift to myself. It is something I have been desiring for quite sometime. Thanks Derek for being patient and working with me!! I also enjoyed the loan officer, Michelle!Blessings!

lclapp

Apr 3, 2010

I was very impressed with the professionalizm and the ease of doing business. I visited the dealership on 3 occasions before buying and liked that I was not pressured to buy on the spot. I was also impressed with the teamwork diplayed by the salesman and the support they received from management and the finance personnel. Overall a very poitive buying experience.

sharongotimer

Apr 2, 2010

This is our second experience with this dealership and with Michael. Both my husband and I love every aspect of this dealership from sales to financing (Tom and Michele) to the wonderful service workers. Michael is generous with his time and commitment and provides such a wonderful sales experience that it is a pleasure buying a car. After shopping around at other high-end dealerships in the area I can tell you that has not been my experience. I wasn't sure if our family needed another Mercedes but I am glad we made the decision to go in that direction and after this experience I can promise you that we are customers for life. Thank you,Sharon Ryan-Gotimer

jimmyD7893

Mar 30, 2010

I was going to buy aused GLK from Carmax, but thought I should check out new ones first. I selected the dealership because of the high rating on dealerrater. I was not dissapointed. My family and I were treated with respect the minute we entered the door. Pricing was fair without having to play a lot of games. I never felt pressured and always felt comfortable.

neffl11

Mar 12, 2010

I recently purchased a 2010 GL550 from Atlantic Automotive. My sales person was Mr. Al Zayas. I had talked to Mr. Zayas quite a few times before I finally went in to the showroom to look at the vehicles. I had two mercedes to sale before I could purchase another. This procedure started over a year ago. So, I had quite a while to think about this. Mr. Zayas was most helpful with all of my questions prior to our meeting and when it came to the sale, I could not have asked for more professionlism. I must say he explained all the features of the new SUV and believe me, there are a lot of wonderful features about this vehicle. Being a female and my first experience in purchasing a vehicle, I was a little cautious. I can truly say, I couldn't have asked for anyone more helpful and Mr.Zayas explained every little detail thoroughly. I was introduced to several people during my visits, but names escape me. They were all just Great and made me feel so comfortable. This was the third vehicle I have owned and purchased from Atlantic Auto. Mercedes, this shows what I think of the dealership and the ethics. Many Thanks to Mr. Zayas for making this vehicle purchase go so smoothly. I commend you for your professionalism. Thanks for all the things you did to make this purchase convenient and for letting me know that if I had any questions, you would be there to do all you could and I do believe you will.

brando3

Mar 6, 2010

Roger was very helpful with the purchase of my new GLK. He was able to get me the car that I wanted, at the price that I asked for. Was a very easy experience, especially when I was buying it while my husband was away on deployment. Roger also helped my parent's buy their Mercedes and they recommended him to us.

kmcc415

Feb 28, 2010

After visiting 5 different Mercedez Benz dealerships throughtout the DC Metro area, my last and final stop was at Mile One of Annapolis. I continue to ask myself, why didn't I start with them first... But I guess, you save the Best for last... From the moment my husband and I walked in the door, it was a wonderful experience. We were introduced to Derek, who really has a passion and thourough knowledge base of all the Mercedez that they sell. We were in the market for a used R350. Unlike other dealership's Derek knew the car inside and out. Other salesmen's we've experienced were exploring the car the same time we were and really didn't know what the car had to offer. Derek not only answered every question we could ask about the car, he gave us a reason why Mercedez is set apart from all the rest. With this being our first Benz he has convinced not only me but my husband as well that the relationship that is cultivated in this process is more meaningful than selling the car. His level of integrity and honesty is superb. I can not Thank him enough. When it was time to seal the deal he along with Drew the sales manager were more than fair. We were not in the mood to haggle and they respected that. We walked away with the car that I fell in love with from the very first time I saw it. We picked the car up the next day and I met with Michelle the financial associate. Talking with her was like chatting with one of my girlfriends:) She didn't try to sell us on a lot of things we didn't need she was honest, with a great personality. All in all my experience in Annapolis was like going home to family. A family that I am we glad we decided to be apart of...

mikeprokop

Feb 27, 2010

After visiting over 10 other car dealerships while looking for a new small SUV that would meet our needs and comfort for the next 5 to 10 years, we decided to visit Mercedes-Benz of Annapolis. As we had done with all other small SUVs we had looked at, we researched the Mercedes-Benz model GLK350 on the web before our visit.We visited on a Wednesday around 5 pm, and were met by Mr. Steve McElroy. Steve spent the rest of the evening showing us their GLK350's and allowed us to take a test drive in a mostly fully equiped GLK350. We were provided a cost for a fully equiped GLK350, but did not sign a deal, as we wanted to visit one more dealer.On Thursday AM, I called Steve and told him to get our vehicle ready, we were ready to close the deal. The vehicle with our options was at the Port of Baltimore, and after my telephone call, the dealer obtained our vehicle although it had been ordered by a different dealer for their dealer stock.On Saturday, we arrived at the dealer's around 11:00 am and our new vehicle was ready for us. After completing the paper work with Thomas Stancavage, we were educated on all the features of the vechile by Steve. Around 2:00 pm we drove our new vehicle home.Both Steve and Tom could not have been more accommodating to us. They did not pressure us into a purchase, and were both very knowledgeable. We would recommend both of these individuals and Mercedes-Bentz of Annapolis.

mishaptak

Jan 29, 2010

Everyone involved in our purchase, from Brian through Doug, were very friendly, helpful, and professional from before the actual purchase up through the delivery of our vehicle. This vehicle purchase experience has been a total pleasure, and I would and have recommended them to my friends.

ilugo7

Jan 28, 2010

After visiting several Mercedes Benz dealerships throughout the metropolitan area my husband and I finally purchased our new (used) E-class from Michael Benso at Mercedes Benz of Annapolis. Michael provided us with excellent customer service and ensured we knew how to operate all the car features before leaving the dealership. I highly recommend the dealership and Michael Benso!

med03423

Jan 28, 2010

My husband and I went to the Mercedes-Benz of Annapolis Dealership after looking online at the Mercedes-Benz website. When we arrived at the dealership, Mr. Michael Benso approached us. Mr. Benso is highly knowledgable on every aspect of Mercedes-Benz vehicles. He was friendly, polite, courteous, and extremely helpful. Mr. Benso spent a lot of time with us explaining all the vehicle details and various options. We also were introduced to the manager and we dealt with the finance person. Everyone that we met/dealt with were friendly and made us feel at home. We have purchased many vehicles over the years and I must say that we have never had such a wonderful experience. Mr. Benso went the "extra mile" in answering all our questions, giving us details about the various vehicles, and providing us with everything that we needed. The dealership was wonderful and customer service was exceptional. Mr. Benso takes pride in his work and truly cares about his customers. The quality of the Mercedes-Benz vehicles and quality of the dealership employees are absolutely the best.

Jackie Brown

Jan 23, 2010

Al Zayas gave us superb service. He explained the workings of the car to our complete satisfaction. He encouraged us to drive several models before deciding on which model to buy. His attention to detail was marvelous. Tremendously professional! Al set a comfortable tone and made us feel authentically welcomed. We would definitely recommend him to our friends as the Mercedes salesman to have! His followup started within 2 hours of buying the car. We feel he will really be there for us after the sale....and that's where the rubber meets the road. Thank you, Al!Kudos also the Thomas Stancavage who skillfully guided us through the financing process. He was engaging, highly professional and very thorough.

rletour16

Jan 20, 2010

My husband and I bought a used CLK350A from this dealership and had a really wonderful experience. Al was a great salesman that would do anything to satisfy us as customers. We had a great experience with the Finance Manager as well. We love our new (used) car and would certainly by from Mile One & Al should the occasion arise.

Molson401

Jan 13, 2010

The firm works as a unified team, supporting each other without question or hesitation, which inspires confidence in any long-term dealer relationship. The car was everything promised and expected and I wouldn't hesitate to recommend the dealer and Roger with qualification.

TCWhitehouse

Jan 11, 2010

Roger Blau and his colleagues were very courteous, cordial, and professional. I went to the dealership to look at a particular advertised car and wound up discovering, driving, and buying a similar one that better met my needs. I felt that I was dealt with honestly and fairly. I am very satisfied with the car and with the experience of buying it.

tkcraft

Jan 5, 2010

Michael was the best salesman I've ever worked with. Professional, respectful, and knew the products well. It was Christmas Eve.. but he stayed late - after hours - to ensure I knew everything I needed to know about my new car. I appreciate that... he never made me feel rushed - only appreciated as a customer.Hats off to him. I will recommend others.

3wagnerh

Jan 4, 2010

i recieved an e-mail from the service dept. saying that they had a sale on a & b service plans.. i called made an appoitment for service.. when i got there theysaid they did not send that e-mail to everybody, i told her that i got the e-mailand she said that i should have printed it... the e-mail did not say anything about having to print it... she said she was sorry but could not help me...

nebabmd

Dec 9, 2009

I bought my first new car on 11/30 from Al. He made the buying experience excellent. I'm very pleased with my experience and highly recommend this dealership. This was the first time I bought a new car and was a little nervous about spending too much money. My previuos car purchases were all CPO vehicles and were not a MB. My family is a lifetime customer of MB and knew the quality I was about to buy. I origanally was looking to buy a ML class MB but my wife decided she wanted the GL class instead. Al wasn't pushy just a class act altogether. He was attentive to all my needs and was very helpful. He showed me the cars and was very knowledgable about the MB brand. I thought the entire buying process was great. I was even able to get the special financing even with all my accumulated medical school debt. I highly recommend Al and all the staff at MB of Annapolis if you are in the market for a new MB. I would definately buy another car from this dealership.

rballute

Dec 9, 2009

I previously had driven a volvo for the last 10 years, for the safety features. After I hit a deer and my volvo s80 was totalled, i was ready to purchase another volvo. However, i had such bad service experiences at the Volvo dealership in annapolis that i thought i'd investigate another brand. So my 1st visit was to Mercedez in annapolis where i met with Al who talked us through the all of the feature of the benz, including the safety ones. I had always thought, because of the marketing of the volvo, that they were the leaders in the safety features. However, after time with Al, he educated me on the benz's features. I test drove the C300 and still wanted to drive a BMW before i made my final decision. After visiting the BMW dealership in camp springs, i realized that the benz was the one for me. I called Al on his day off and he called me back in less than an hour. No pressure on negotiating, just upfront honesty. Al & I were able to arrange for the paperwork to be signed that evening and drove home in my new car. Al took the time to explain the features and event got my blackberry programmed while i was completing my paperwork. I think one of the things that sold me on the MB over the volvo and bmw was the service, road side assistance and the plan in place should i have difficulties with the car. When i had bad service experiences at Volvo, I had completed surveys, sent a 3 page letter about the problems i had with their service department, even while i was on an extended warranty. At no point in the last 4 years after my numerous complaints had anyone in their customer service called me to discuss my on-going problems. I would have been a volvo owner for life, but the service caused me to walk away and look into a company that prides itself in that area.

lashaviar999

Dec 5, 2009

I cannot thank Roger B. and Michele M.-N. enough for making this the best Birthday ever. I called the dealership (1st time ever) about 1:30pm and spoked to Roger. I shared with Roger that I wanted 2009 E350 4matic that I saw online and the price I could pay going out the door. Ten minutes later, Roger calls me back stating that my offer was accepted. Now, I had to get to the dealers from Baltimore City and I needed an approval letter from my credit union. Keep in mind, I had no transportation because my 2008 C300 4matic was totaled the week before. I got to the credit union and while in there, the finance advisor, Michele, expressed her concerns about me not getting financed through them. She asked me to trust her and allow her to research an option better than the credit union's. Let me tell you, she got me approved for the amount of the car (no money down) with a lower interest rate and a shorter term. My transaction was pretty much completed by 3:00 pm. over the phone and the car was NEW. What makes buying this car so amazing is that Roger drove 40 miles to Baltimore City to get me, so I could finalize my transaction. MB of Annapolis employees were warm and welcoming as I got out of Roger's car and as I walked in the showroom. All the employees including, the detailer, Adrian, made this transaction special. MB of Annapolis' employees had me feeling like they all were buying the car with me. MB of Annapolis great 2 thumbs up and a 5-star rating for exceptional consumer service. This is my 4th MB and my usual MB dealership/family (20 miles from my house) only had 2008s and 2010s. There's a dealership 9 miles from my house that had a USED 2009 E350 4matic. That dealership's NO to a sale was a YES to a new family for the same price. MB of Annapolis thank you, thank you, thank you,.......I am sooooooooooooo happy with this car.P. S. Dinner by the water was great.

vkrasikov

Dec 4, 2009

Excellent service provided by a very competent professional well trained and friendly staff. People know how to make things happen. Very thorough and solid approach to do the work and very efficient.The good things about this dealership that they do not advertise and rather act as an independent advisor who help to have your car purchase a smooth and very pleasant experience.

miketichenor

Nov 28, 2009

My experience in dealing with the new car sales has been excellent,my car hadto be special ordered and they kept me up to date when a delayed developed due to a part shortage. With that in mind I was told when the car was produced and the expected lead time afterwards.If I have one issue with this dealer it is their service department, I would rate it average. I have had repairs done here in the past and I was not as satisfied as I would like with the testing of the repair after it was completed.All in all I would not hesitate to recomend this dealer.

ganug

Nov 19, 2009

We have leased and bought cars over many, many years, but this is the most professional dealing we have ever had. Both the salesman and sales manager were totally professional, knowledgeable, efficient and certainly not "pushy". Our new Mercedes GLK is perfect for our needs. We are pleased to have dealt with Mercedes Benz of Annapolis and look forward to continuing good relationship with this dealer.

msanzi

Nov 18, 2009

Michael Benso and Mercedes Benz of Annapolis provided better customer services than 4 other dealership I went to. Professional and up front without any surprises. The final sale process went smoothly and Mercedes Benz Finance beat all other bank offers as well. I am very pleased with Michael and MB of Annapolis.

JohnLainhart

Nov 16, 2009

Al Zayas and the entire Annapolis Mercedes-Benz team were outstanding! We have followed Al from 1/2 doz. other dealerships and two different auto manufacturers. He is truly the best and indicative of the team that Annapolis Mercedes-Benz has put together. From the General Manager down to the service department -- second to none!

BurchellM

Nov 13, 2009

I have been a client of Mercedes of Annapolis and have bought many cars from them. Every time I deal with them I continue to be surprised and impressed with their level of professionalism and integrity. Everything about this transaction was perfect.

cbrasse

Nov 11, 2009

My Wife enjoys her C-280 very much. I have driven two BMW-Z4's for the past six years and have been looking for a used MB SLK for awhile. Most of my search for one with other dealers has been very discouraging. When I met Michael Benso at Mercedes Benz of Annapolis I knew that we would find a car that would meet my needs. The other people at that company were very pleasant to talk to also. After looking at a couple of cars that were very nice, but not what I wanted, Micheal showed me the SLK 280 that I had dreamed of finding. It is beautiful! Everyone in the organization pitched in to help me acquire that car. It now sits in my garage. I would highly recommend Mercedes of Annapolis to any of my friends and family.

humpty

Nov 5, 2009

I woule give this dealership a great rating from start to finish. From the 1st day I went in to look to the day I took delivery. My husband is always with me for purchases but I want the sales person to talk to me. In other dealerships that did not happen. Here at Mercedes of Annapolis Mike Benso our salesperson talked about my needs and wants for the SUV we are very happen with our purchase :)

melepe

Oct 18, 2009

This was my first Mercedes Benz and I couldn't be happier with the experience. Michael Benso took the time to familiarize me with the various vehicle classes and help me narrow down my selection. I walked away with a CLK 350 with an amazing price! Everyone I dealt with was exceptionally knowledgeable about the products and services offered by MileOne Mercedes of Annapolis, even those that were only in training. This dealership and the employees are not just interested in getting you into a car, they want you to come back again the next time and it really shows. The experience doesn't end when you sign the paperwork. Michael postponed dinner with his family to walk me through the features of my new car and has checked in with me several times since to make sure I am enjoying my Mercedes. I would highly recommend this dealer and especially Michael "Benzo" Benso - you will not be disappointed.

pcramer

Oct 18, 2009

This is the second Mercedes we have purchased. One new and the latest one pre-owned. Michael educated us about Mercedes certification process, and convinced us this was the only way to buy pre-owned. We feel that this purchase was like buying a new car in the way Michael, John and the rest of the staff treated us. They were also sensitive to our budget for purchasing the pre-owned car, and worked to keep us close to the budget. Highly recommend.

rkopher

Oct 18, 2009

I was interested in a C-300 which I found on the internet. Derek responded to me the next day with a description of the car and asked when I would be in for a test drive. Upon arrival at the dealership, Derek knew who I was and went into detail regarding the car. We test drove the vehicle which was wonderful. Derek went over my trade-in and wrote up a bill of sale. Drew was extremely helpful with my trade-in value. Tom and Michelle went out of their way to find me the best financing possible. When picking up my vehicle, they were there to make sure my experience was wonderful. I would recommend any one searching for a Mercedes Benz to visit Mercedes Benz of Annapolis for a warm and wonderful experience.

terry62

Oct 8, 2009

The best car buying experience I have ever had. The salesman, Roger Blau was extremely well informed about the features of the vehicle, our negotiation over the purchase price was cordial and the process to conclude our deal and drive-off in my new car was painless. TLR

mosborne9609

Oct 7, 2009

My husband and I were in search for a new family vehicle. John was phenomenal the moment we entered the showroom. He was very intuitive and thorough with explaining the features of the vehicles we were interested in. He was very honest and went out of his way to explain more to us about the vehicle then trying to sit us down and sell the vehicle. After the overview of the different models, we clearly understood why the vehicle sells itself. With limited knowledge about vehicles, John put everything into lament terms. He also took the time to introduce us to several other staff members who were very friendly and professional. I appreciate everything and look forward to working with them all soon.

Andre51

Sep 26, 2009

This is the BEST Team of professionals that ALL dealerships should have! Its been almost seven years since I visited a car dealership. I had another car in mind until I was introduced to Doug. My initial appoint was set up with him and he lead me to Steve. I knew what I wanted in a car. Steve's professionalism, knowledge of the model I was interested in, and his 'attention to detail' throughout the deal was far the BEST customer service I have experienced! Tom made the financing of my NEW GLK 350 easy, looking for ways to save me money and he did! WEll, well done guys and thank you Mercedes-Benz of Annapolis!Totally satisfied cutomer,Andre' Randolph

sblandford

Sep 25, 2009

I enjoyed the staff they were very helpful and friendly. The salesperson was veryinformative and took his time explaining the vehicle. The gentleman that I worked with on my loan also was curtious and made the financial transaction simple. Overall I would rate this dealership as top notch and I would purchase another vehicle from them in the future.

goodmatc

Sep 23, 2009

We had a great experience working with Roger and the team at Mercedes Benz of Annapolis. After working with Roger over the phone and email he was able to identify the specific vehicle with all of the options I was looking for. Once we got to the showroom the entire team could not have been nicer as my wife and kids were able to relax in the waiting room as I took the test drive. Once I determined I wanted to get the vehicle they were extremely efficient in getting all of the paperwork completed and I was able to take the vehicle that day. Roger was also able to walk me through every aspect of the vehicle describing every option in great detail. I am very happy with my experience at this dealership.

charlottecockroft

Sep 22, 2009

We arrived shortly before closing and received a warm welcome. We returned the following day and completed the deal. The whole experience was very smooth and the staff were extremely helpful and professional. When we picked up the car everything was ready The salesman even returned my old tags to the MVA. As buying a new car goes, it was a pretty enjoyable experience.

Mombasaguy

Sep 3, 2009

We bought our used 2008 ML350 on 8/28/09 from Annapolis Benz. I was very pleased with the price and friendly service of Roger Blau. We felt the deal was good enough to bypass our local Benz dealership and drive 60 miles to Annapolis. We were happy to see the car was excatly as advertised online. Our salesman Roger and his collegue Joe helped make the exprience a pleasent one especially considering we brought our 7 week old baby with us. The dealership has a nice lounge which made easier to take care of our baby while waiting for the paperwork to completed. The girls from the front desk were very friendly and helpful.They even provided us with a dinner discount voucher from a nearby restaurant. They let us drive home with the car after showing them a copy of the loan approval letter from our bank and a promise to mail them the check the following week. This was the best car buying experience I have had, and I would definately come back to buy another one from Annapolis Benz because of the wonderful staff (Roger Blau, Joe, Front desk girls, Tom from Finance).

n_hedgman

Aug 30, 2009

My husband and I visited the dealership just to do some comparison shopping. We had visited several dealerships-Audi, BMW, and finally Mercedes Benz. I was not expecting to purchase during this trip but that is exactly what happened. We were warmly greeted and our salesperson, Derek Nedd, was friendly and knowledgeable about Mercedes. I have never enjoyed purchasing a car but Derek and the staff made my car buying experience very enjoyable. I was in a rush the day I picked up my car so I didnt have an opportunity to go over all of the operational systems. Derek went out of his way to come to my home to show me the operating systems in my vehicle. I have never had such first rate customer service. I look forward to a long relationship with this dealership for all of my car buying needs.

clellis

Aug 17, 2009

I had a wonderful experience at Annapolis Mercedes Benz and my salesman, Al, was the BEST!! He ordered my vehicle and had it delivered in 2 days, record time. I am very pleased with their cooperation with my "clunker" and all that was involved with that process.

BLQUEEN

Aug 14, 2009

Al Zayas is the most professional salesman I had the pleasure of doing business with while purchasing a product. I purchased my second auto within 5 months all because of Al. He is an asset to this dealership, and his product knowledge is excellent. I felt no sales pressure, in fact, his approach is the reason I did in fact purchase a second auto. It is because of Al, I guarantee I will continue to purchase my vehicles at the Mercedes Benz of Annapolis

d114c

Aug 12, 2009

Michael Benso has excellent knowledge of the M-B product line. Superb salesman. Not pushy, friendly and knowledgable. The Sales Manager, Finance Manager and Michael made my purchase experience fantastic. The price that I got for my GLK was fantastic.

cfulbright

Aug 3, 2009

Completely satisfied with the dealership and the staff. One of the nicest M Benz dealership we have visited. The entire staff was extremely helpful and friendly. I am well please with my purchase and I will return to the dealership in the future to buy my next vehicle.

angiehicks

Aug 2, 2009

Al was very knowlegeable about his product and we felt very at ease with the purchase. We more than appreciated his honesty. We would definitely recommend Al to any of our friends if there interest was in a Mercedes. He also made sure we knew we could contact hime at any time.

sfulbright

Aug 2, 2009

Extremely satisfied with this dealership! My husband & I drove 500 miles to buy two cars from Mercede Benz at Annapolis and we will again in the future because of the kindness, warm welcome, making us feel comfortable and the great deals we received, Roger Blau is an excellent sales person with honesty, and kindness. My husband and I were very pleased with Roger and the staff. We will return soon as we need another Benz.

dangotimer

Jul 28, 2009

Outstanding service and attention to detail. Michael Benso our salesman listened and met all our needs. Price service the right vehicle. A premium car buying experience from a dealership that went the extra mile to make sure we knew that they wanted our business and that they wanted us as customers for life not just a one car sale.

whalenta

Jul 23, 2009

I have been looking for months for just the right deal. I found a fabulous 2009 Mercedes E class sedan listed as an internet special at a price too good to be true. From start to finish, it was a great experience. The sales rep was courteous and provided me thier full attention - but was never pushy or overbearing. In addition to the great price, the Finance Manager presented a very competiitive finance rate that beat out my credit union - which is very hard to do! Overall an exceptional buying experince. I highly recommned Mercedes of Annapolis.

Captaink

Jul 15, 2009

Excellent selection of vehicles onsite. Very accomadating to all request. Immediate attention to any concerns. Service staff available in the evening to correct minor apperance detail. Will recommend Micheal Benso and Annapolis Mercedes Benz to anyone.

mmgdavis

Jul 11, 2009

Mercedes Benz of Annapolis is the best dealership I've worked with. All the employees are very professional, and they all work together to make your experience great. Michael Benso, and Tom Stancavage are first class. They explained everything in great detail and made me feel very comfortable with my purchase. I know I'm going to love my new ML350. Thank you Mercedes Benz of Annapolis!

msdimalanta

Jul 9, 2009

I admit, I was a bit intimidated at first, especially since I am 24 and this was my first purchase, especially at a Mercedes-Benz dealership. However, Brian Seward and Derek Nedd were very friendly, treated me very professional, and made the process of purchasing a car very easy. They were incredibly helpful in finding the exact car that I wanted since many dealerships that I have talked to said there was no such car available. The car was delivered in a timely manner and Derek did a great job not only telling me information about the car but also showing me as well. Additionally, Kim Barnhardt from finance was great to talk to and made the process simple and fast. I am very pleased with the price, process, and the 2009 C300 Sport that I have purchased last week. I will definitely tell others about this dealership and will continue to buy here in the future. Trust me when I say that this dealership was worth the 1 1/2 hour drive.MarkGainesville, VA

mcardarelli

Jul 5, 2009

Outstanding service, friendly, great price. One of the best experiences I ever had buying a car. I had to wait for an hour to have the car ready, they paid for our dinner while we waited and kept the place open after hours (8:00PM) just to go ahead with the delivery.

gdavis

Jul 4, 2009

My overall experience with Mercedes-Benz of Annapolis was excellent. Everyone at the dealership was friendly and very helpful. They have a great selection of cars to choose from. I highly recommend Mercedes-Benz of Annapolis when selecting a Mercedes Benz.

bpaltoo

Jul 3, 2009

From the moment I entered the dealership Michael Benso treated me with the utmost courtesy and respect. My brother was with me and he had the same impression of the entire staff even though he was not the one purchasing a vehicle. I have since called on Michael for another car related issue and he was quite helpful even though he had already sold me the car. I have been to other dealerships in the past but I think this dealership should be the model on how dealerships should operate. Brendon Paltoo

Happy Ours

Jun 26, 2009

Mercedes Benz of Annapolis is a first class operation! This was my first time visiting, and I am happy to say, it will not be my last. I had researched online for a certified pre-owned SLK 320 and just out of curiosity to see it we walked in on a rainy Saturday afternoon w/ out an appointment. We were greeted by a very friendly Roger Blau who showed us the vehicle and let me take it out for a spin on the soggy streets of Annapolis - and two days later I drove away with it. I have no idea why I waited as long as I did to finally own a MB. There was no pressure to purchase the vehicle in fact that Saturday I went home and had to think about it for a day. When we returned to complete the deal I was greeted by Larry Grabenstein and I was flattered he had remembered us from the weekend and he was kind enough to accept my offer. Financing was offered thru MB but I choose to go thru my credit union. For a pre-owned vehicle this SLK 320 was in absolutely pristine condition (leather interior was flawless and the exterior was spotless). Mercedes Benz of Annapolis made me feel like I was purchasing a gem, not just a pre-owned vehicle. The SLK 320 is the perfect fit for me and my lifestyle. I just love it. Thank you for finally letting me own my first Baby Benz!

bpaltoo

Jun 19, 2009

It was a beautiful Saturday and my brother and I had been to a dealership in Baltimore earlier in the day. Our experience at that dealership was horrible. It was therefore refreshing to meet Michael Benso and all the folks at Mercedes Benz of Annapolis. Michael was excellent. He was extremely knowledgeable and friendly. From the moment we set foot into the dealership, everyone treated us with respect. I did not feel pressured to purchase a vehicle. In the end, Michael helped me to find a car that suited me. I am now enjoying a beautiful SL55 AMG. I would recommend this dealership to anyone. Ask for Benso.

mercedesbenzcustomer

Jun 17, 2009

I purchased my second Mercedes in three years from this dealership. Ask for Doug Bouslog. He is a great guy and will work with you to find you the perfect car. If you need to trade-in a vehicle, you will get a fair price. Kim makes financing a breeze. You never feel pressured. You do feel respected. This is a first-class operation.

MParis

Jun 16, 2009

Joseph Ruppert and Michael Benso were both excellent. They were courteous, friendly, and knowledgeable about their cars. They were very helpful and assisted me in my decision-making to give me the best possible deal that they could offer. They explained the different car services that will be available to me during the life-time of my car.

lobengula

Jun 13, 2009

This dealership is conveniently located and well appointed. We called ahead to set up a viweing of the car and when we arrived it was clean and ready for a test drive. Roger Blau accompanied us and carefully explained all the features of the vehicle. The negotiating process was smooth and we were given a lunch voucher for use at the adjacent riverside restaurant while we considered our options. We came to agreement and the deal was completed. Every detail we discussed was attended to promptly and we are very happy.

madmariner

May 31, 2009

From the first contact until I left with my new (pre-owned) car, Doug and everyone else at MileOne MB Annapolis was friendly, professional and honest. Doug and I had been corresponding by telephone and email for about 4 months as I did research on several vehicles in preparation for turning in a lease (Mazda CX-7). From the very start there was no pressure - just offers to help with what I needed. I was originally interested in the new GLK. When I determined that this was over what I wanted to budget, I settled on a gently used ML350 (in retrospect, the better choice as I think the GLK is a bit too small for my needs). Once I sent Doug a list of what I wanted to see in a car and my timeline, he sent me back an email with what they had and offered to search further if that didn't appeal to me. As it turned out, one of the ML350s they had in stock suited my needs fine and I made arrangements to see it. The dealership is well laid out (although parking is a bit tight - this is Annapolis) and everyone there was knowledgeable, helpful, friendly and low pressure. Certainly they wanted to make a deal (and we did) but I have walked out on other dealers who were much more interested in what they wanted to sell than in what I wanted to buy. They also spoke highly of other makes that they did not sell (an acid test of sincerity). Not so here; they were patient, respectful and professional. I traveled an hour to buy my car here and would have done twice that. Five stars all around.

norman.sanders

May 28, 2009

micheal benso help us greatly. I recommend him for anybody who is interested in buying a mercedes- benz from this dealership. His knowledge was beautiful about the car, and he help us in all ways making a deal for us that was out of his way far and beyond. Everbody at this dealership was wonderful. Thanks Micheal B.

BETSY HARLAN

May 26, 2009

WE TRAVELED FROM NC TO MARYLAND TO GET OUR MERCEDES WAGON. FROM OUR INITIAL CONTACT WITH THE DEALER, TO THE FINAL PURCHASE, ALL OF OUR NEEDS WERE MET. THEY ACCOMMODATED ALL OF OUR WISHES, AND EVERYONE AT THE DEALERSHIP WAS EXTREMELY FRIENDLY. ALL THE EMPLOYEES WERE TRULY EXCEPTIONAL. I WOULD HIGHLY RECOMMEND USING THIS DEALERSHIP TO BUY YOUR NEXT CAR.

themurfs

May 24, 2009

My wife and I were looking to purchase the new 350GLK and after calling around, internet shopping,phone calls we ended up at this dealership. They gave us the price we wanted,Derrick and Tom very nice people to deal with. We had to do a factory order and Derrick kept us up to date of when the vehicle was to come in. He was right on the money with the delivery date. Thanks so much guys, great doing business with you.

guodhar

May 23, 2009

Well, I'm 58 years old,never purchased a used car, and have never run across a salesperson like Al Zayes.He's all the things you want,knowledgeable,friendly,and on top of things.He kind of answered questions before i ask them.I suppose the main thing is he's very comfortable doing what he does and it shows.Also,i get the feeling the dealership is trying hard.

sirnurse

May 20, 2009

I purchased two cars for my family in a three week period this past April. Both cars are Mercedes from two different dealerships. My experience at MB of Annapolis was far more superior. The staff at Annapolis always smiled and/or spoke when you came in the door/walked through showroom. My salesman(Derek)was very knowledgeable and friendly. Derek has contacted me several times through email, telephone and by US mail to see how things are going. When I returned two days later to have a full introduction to my car, he had already arranged for another salesman to go over the car features because he was feeling ill that day and didn't want to risk spreading his infection to my wife and I. We also received a free lunch voucher at a local seafood restaurant! The manager of the dealership also stopped in to shake hands and say hello as he was walking by on our second visit. The actually dealership/sales floor was very clean and quite pleasing to the eye. I would definitely recommend this dealership and my salesman, Derek to friends and family.

jneely

May 17, 2009

Courteous & professional; an enjoyable experience. I wanted to work with local business people in the community, and they certainly backed up their commitments. They have a wealth of experience, and answered my questions honestly and directly. I recommend them without reservation.

jancob

May 9, 2009

My visit to this dealership has been absolutely wonderful. The sales staff, Michael Scherl and Bryan Seward, have been extremely helpful, professional, courteous and definitely not pushy. I am currently considering buying a Mercedes Benz and will buy from this dealership in the near future!

walsh0318

May 7, 2009

I had a great experiance at Mercedes-Benz of Annapolis. Everyone that worked with us took very good care of us, especially Michael Benso. He was very knowledgable and took the time to explain every detail of the car and answered all our questions prior to purchase. After purchase, he took time to set up every function to our exacting desires. I would recommend Michael Benso to not just my family and friends, but to anyone looking for a Merecedes-Benz.

samhender

May 5, 2009

This has been an extremely pleasant buying experience. The dealership was spotless, all the employees were friendly, helpful and very professional. They made me feel like family and the buying process was smooth and efficient. No detail was overlooked. I would used this dealership again and I will defintely recommend this dealer to friends and family.

joemsr

May 5, 2009

This is the second car I have purchased from Michael Benso. He went out of the way to accommodate our busy schedule. The night I took delvery I was in and out of the dealership in an hour. The entire staff was friendly and everyone was very service oriented. I will continue suggest Michael Benso to my friends and business associates.

burchellmb

Apr 27, 2009

Very professional and friendly operation. No pressure sales pitches, etc. Michael Benso went out of his way to make the entire transaction effortless. I came from Baltimore to purchase this vehicle and am very happy I did. Everyone we taked to at MB of Annapolis exceeded our expectations.

kylegqm24

Apr 22, 2009

Al and everyone who helped me with my purchase was awsome. Everyone was very helpful and friendly. I was very satisfied with their customer service. They make you feel comftorable and welcome. I will recommend anyone who is looking to purchase a car, ecspecially a Mercedez go to Mercedez-Benz of Annapolis.

chrissie

Apr 20, 2009

Derrick was great to deal with. The whole experience of buying a car was a refreshing change! This dealership is first class all the way. Derrick gave us time to make a decision and never got pushy with us at all. The dealership delivered an impeccable previously owned car!

haitech

Apr 20, 2009

After a month of extensive searching, I found my GLK350 4Matic at Mercedes of Annapolis dealer. I searched on the Internet from NJ down to VA, and this was the best deal I found (I got this for thousands less than MSRP). After completed my Online credit application, I was contacted by Steve McElroy in the next morning. He was very easy and friendly to work with. He replied to every email, every question, and every concern that I had. After 5 emails back-and-forth, the deal was completed. When I came in to complete my financing papers, the car was washed and detailed readily. Less than 2 hours later, I drove out the dealer with a beautiful car. Thank you to Steve and everyone at Mercedes Benz of Annapolis.

Candace Childress

Apr 19, 2009

I would like to say that this is the first Mercedes dealer that my husband and I got the utmost respect and was treated very well and professionally. The staff at this establishment was so great and helpful, Roger Blau, Drew, and Tom, that my husband who is NOT a mercedes man, traded his Lexus and brought a brand new Mercedes. Thanks for the honesty and most of all the hard work, dedication and help. The 200 plus miles that we traveled for the 2nd new Mercedes was well worth the drive and time.Once again my husband I would like to say "THANK YOU"

Genienlampfields

Apr 15, 2009

We enjoyed our experience at MB of Annapolis. As soon as we walked through the door we were greeted and helped by Roger. He asked if we needed help and what type of vehicle were we looking for. MB of Annapolis had listed a great deal on a used C-class vehicle and we were immediately taken to see the car. This car look brand new! Perfect in everyway. This dealership sells quality. Our financing was done through our credit union. MB of Annapolis worked beside our financial institution to work out our deal and soon we drove off with our new car. This dealership showed professionalism and a caring attitude towards us. I would recommend them to everyone who is in the market for a MB vehicle. Thanks Roger for your help and lunch!!

byczyrd

Apr 13, 2009

I live north of Chicago and was looking for my first Mercedes Benz an CLS 550 08. The dealerships in the area were unable to locate one for me so I took matters into my own hands. Found one on the internet and they made me an offer I couldnt refused. My wife and I flew into BWI airport which Steve McElroy picked us up. He showed us around Annapolis (first time there) then went to the dealership. He introduced us to everyone; they were all very very nice. Then Steve took us upstairs to see my first Mercedes and dream car (which it was). Kim Barnhardt took care of getting me new license plates, paying Illinois state taxes; I didnt have to worry about anything. They recommended Carols Creek for dinner and give us a coupon. I have never been treated so well at a car dealership. Thank you to Steve and everyone at Mercedes Benz of Annapolis.

dbouch12

Mar 26, 2009

I have a great experience. Doug was great. The show room at the docks was wonderful and the shot in the office let me finish the purchasing process with a smile. Next time please have tequila with a lemon. I now own my dream car. thanks dough for everything.

rmarine

Mar 26, 2009

I met the salesman at the Car Show. He followed up with me via e-mail. We set the appointment just to look at the vehicle and discuss my options as I was coming off a Cadillac lease. Everyone went out of their to help me and there was no pressure to buy. I was so impressed and felt very comfortable with the deal, I bought the car that day. While I was there, I called and cancelled my appointments at the Lexus & Cadillac dealerships.

Laura21045

Mar 24, 2009

The entire experience is professional - Al and Tom were more than helpful and helped (along with Drew) me to get my financing despite an error on my credit report...They are much better than R&H in Reisterstown - a whole other lever of professionalism. I would not got to any other Mercedes dealer. I really enjoyed the experience.

Topper/Balsoma

Mar 21, 2009

Mr. Blau was very knowledgeable, personable and professional. He answered all of our questions and offered good information. He was a joy to deal with because he was not the "typical" pushy salesman. Mr Blau was friendly and courteous. the perfect salesman.

mldevjr

Mar 15, 2009

Without question, one of the most pleasant auto purchase experiences I've ever encountered. MB of Annapolis exceeded my every expectation as I transitioned from the "the other German luxury" brand to Mercedes. Kudos to the entire staff, from a very knowledgable and courteous client associate, Al Zayas, to the management team of Larry and Drew. The car was in immaculate condition upon pick-up and the finance process was exceptionally smooth, without any undue pressure from Lisa to purchase the add-ons such as an extended warranty, additonal road hazard protection, Lo-Jack, etc. In the immortal words of a great American military general, "I shall return" to MB of Annapolis.MichaelTimonium, MD

beverly1009

Mar 10, 2009

It is my privilege to write and give a compliment to the sales person that help me purchase my car-(Derek Nedd)I have delt with many dealers through buying and leaseing cars. This time I really felt that what ever I wanted and they had I would received. He was patience, understanding, and knowledgeable. He was more concerning with what I wanted then selling a car to someone. After I made my decision, he went with me to the finance manager. The finance manager Tom Stancavage and Tom Pfleger were very professional, and friendly, and I beleive they gave me the best deal they could.Derek went over all the new items of the car with me, (clock, navi, and the radio),which are all different in the 2009-E350. It is a awesome car. After leaving the dealership, I had received serval calls from Derek to make sure I was happy with my car, and understanding all the new parts and items. I'm more then HAPPY!!!!!. I thank them all for there integrity, honest, kindness, and professionalism. They repersent a wonderful car very,very, well.By the GRACE of GOD, I look forward to a long relationship with MB of Annapolis and Derek.Beverly L. Hargrove

sc6463

Mar 9, 2009

We've been so impressed with our 2008 E320 Bluetec diesel, we just completed our second wonderful Mercedes purchase from Derek Nedd and Mercedes-Benz of Annapolis. Derek, the management team, and the finance folks all went overboard to get us the best deal on a 2009, C300, 4-matic, luxury sedan. They also gave us the best price on our trade, handily beating the other offers we received. And Mercedes Finance gave us a fantastic interest rate on the loan during their latest promotion.Derek hasn't forgotten us after the sale either, which is why we returned to purchase our second vehicle from him and this specific dealer. He routinely checks on our satisfaction to ensure there hasn't been any problems with the vehicles and makes himself available to answer usage questions.The proof is in the price. If you think this review sounds like an infomercial, then go view the specials on their website yourself. The price lured us in, but the PRICE and SERVICE sold us the cars.At the time of our E320 purchase we also owned a relatively new BMW. As time progressed we grew so disgusted by the supposedly free BMW maintenance program that we vowed never to purchase from then again. I don't agree with BMW changing the oil in my car only every 20,000 miles and calling it free maintenance. Yes, that equals two free oil changes during their supposedly free 50,000 miles of maintenance.This weekend we said goodbye to BMW and said hello once again to another new Mercedes.Thanks Derek and the rest of the crew!

LMWhite

Mar 1, 2009

My experience with buying a car from Mercedes Benz of Annapolis was absolutely great. My salesperson Derek Nedd was such a pleasure to work with. He was not concerned about just selling a car, but ensuring that I was pleased with my purchase and all my expectations were met. In addition, he took his time to explain every internal and external gadget about the car and what I didn't understand he made sure I understood before I left the dealership. He encouraged that if I still had questions, please give him a call anytime. The overall customer service is great. Upon entering the dealership, you are greeted by a wonderful receptionist and that makes you feel very welcome. Kim Barhardt made my experience with finance easy and painless. She was such a pleasure to work with. I have bought several cars in the past, but this time I can truly say I enjoyed the experience. Once I got home, I didn't feel overwhelmed and second guessing my decision of purchasing a car from Mercedes Benz of Annapolis. I will definitely buy my next Mercedes from this dealership and recommend it to my family friends.Thank you--Lena M. White

jroulhac

Feb 28, 2009

This was our second new car purchase from this dealership. We had a different salesperson but the same high quility of service. The sales person was very knowledgeable about the car although it is a new model. There was no presure to purchase but we were encouraged to ask or call with any questions. We were allowed to drive the car under the conditions that we drive under (city & highway). We were not sent to the finance office; we were escorted there. Our phones were interfaced with the new car and the salesperson spent a lot of time ensuring that we knew all of the basic and many of the advance functions of the car. We received phone calls from the salesperson and manager expressing thanks and encouraging us to call with any questions.

jwaples

Feb 27, 2009

I test drove my '99 SL500 while I was in the Maryland area. The remainder of the purchase transaction was conducted remotely as I live in Detroit. (Yes, there are nice parts of Detroit.) The transaction could not have gone smoother.All of my requests were attended to efficiently and with a smile. I would recommend purchasing a new or used Mercedes from Michael without reservation.

tenika.holden

Feb 24, 2009

The service that I rececieved at Mercedes Benz of Annapolis was excellent. The entire staff was accomadating and pleasant. Mr. Benso is great sales consultant he explained all of the operational details about the vehicle that I purchsed and ensured that I was comfortable before leaving the dealership. I truly enjoyed my experience at Mercedes Benz of Annapolis and I will definitely be purchasing my next vehicle there. Tenika Holden

JStewart

Feb 16, 2009

Friendly, Professional, Courteous, Knowledgeable, it just doesnt get any better then this. This dealership is 60 miles from my home and was well worth the drive. If you are looking for a new Mercedes and want to be treated fairly, you have to check them out!