Used Cars for Sale at Mercedes-Benz of Arlington in Alexandria, VA

carman2016

Jun 27, 2016

My service manager is Hugh and he is always professional and explains everything in detail. I always get a phone call or text letting me know that my car is ready.

Riding In Style

Jun 7, 2016

Outstanding customer service performance over the weekend. I would recommend Arlington Mercedes-Benze to all those expect professionalism and high quality service. I will continue to have my car serviced here.

L.C. Carter

Jun 3, 2016

With less than 2,000 miles on my car, the engine light came on. Called Dan Moreau before leaving my drive & he said just bring it in. Being just a little "weepy" over having to make a service call in less than 4 months of buying the new car, Dan walked me through the steps of getting a loner car (another 300) and assuring me he would keep me posted of what was "wrong" with the car. They needed to change the spark plugs as 1 miss fired.

Thallassa

Jun 1, 2016

The dealer provides a comfortable customer lounge for those who wait for the service to be completed.I miss the popcorn machine.The service hours are convenient to my schedule.

Glenn

May 31, 2016

They provide 5 star service, but their sales people, well suck! They ignore potential buyers in the showroom based on how you are dressed! Blow off the E or S buyer dressed super casual (waiting on service), then suck up to the A or C class buyer wearing a suit. I sat in 4 cars, spent an hour in the showroom while my 2013 E350 was being serviced, and not 1 person approached me! The one I approached to ask about the new E350, blew me off, I ended up buying an Acura RLX-SH (Advanced package) 3 days later! They could have gotten a sale, but apparently, I wasn't dressed like a high end Benz buyer, so my money went elsewhere.

Suru

May 19, 2016

. Look forward to having my other MB serviced at this dealership. Edwin Cortez is a superb service advisor. And I was very very pleased with the service I recently received at this dealership.

Virginia Quinn

May 17, 2016

My Mercedes is now 19 years old and has always had excellent service. Gary Burke has been a delight to work with through all these years.

Benzino

May 14, 2016

Very professional and friendly, if you are in a hurry, they provide you with a loaner in no time, I got a curtesy call once my vehicle was ready

RBH

May 13, 2016

I was in the market for a new car to replace a car I had purchased from American Service Center. I was a longtime customer of American Service Center and was very surprised with their unwillingness to work with me on the purchase of a new vehicle. When I went back to them to purchase a new vehicle they gave me the run around and were not willing to entertain a reasonable purchase offer I had made. I was told that the dealership could not make the deal since the numbers were too far off and not even remotely close. After being a loyal customer for 20+ years, I was shocked and decided to visit other dealerships. I was able to purchase the same vehicle with the exact specifications that I wanted at a dealership in Maryland for the exact same offer and trade-in value.

char0608

Apr 29, 2016

They made my car buying experience enjoyable and answered all my questions. Staff was very helpful and worked with me with on my terms and availability.

danejaques

Apr 23, 2016

We just bought our third new Mercedes from this dealer. Each experience was outstanding. Greg Smoak is a consummate professional and the best sales rep I have ever dealt with. The service department is also first rate. The Fysons dealership is much closer for me, but does not compare to these guys.

SherryW

Apr 20, 2016

My buying experience was great. Everyone was friendly, professional and considerate. I was provided with the car I asked for and they worked with me to get the options and price range that I was comfortable with.

screen name

Apr 7, 2016

The Mercedes-Benz of Arlington is a open armed family. They seek to do their best in meeting the needs of their customers. It's an enjoyable experience everytime I go to the dealership and I don't mind waiting if necessary. The decor and environment makes it inviting and comfortable.

BP

Mar 17, 2016

American Service Center in Arlington is very accessible and conveniently located near my home. I purchased my car nearly eight years ago and am pleased Dan Moreau has always been my service coordinator. All contacts with him have been exceptionally well managed and pleasant. Wondy, also in the service department has been particularly helpful. too. When my car's body was damaged a few years ago, ASC service was quite efficient. My initial acquaintance with ASC sales was quite nice. Mark Zetlin and the entire staff have been, too. Courtesy washing is appreciated.

mgray

Mar 16, 2016

Henry, the Roadside service representative arrived within the expected time. He was able to diagnose and replace my dead battery in record time, allowing me to be back on the road. Many, many, thanks for a job well done!!!

cargirl

Feb 29, 2016

Dan is very helpful everytime I need to bring my car in for service. Frank helped me pick my new car out and was very courteous.

RICHMOND007

Feb 11, 2016

Always very helpful and courteous...Edwin Cortez was very knowledgeable and professional about the work plus customer care....great job and thank you.Best RegardsMr.Richmond

RStep227

Feb 6, 2016

All of the staff that I came in contact was very nice and helpful, so please pass on my thanks to them. I hope that my next visit go the same.

joyful07

Feb 4, 2016

I recently brought my car into the Collision Center, and my service representative was David Hoai. David was extremely friendly, helpful, providing timely updates over a two-week period and farexceeded my expectations on the "SUPERB" customer service he provided. It was a real pleasure dealing with David!

Tianapberrios

Jan 19, 2016

Always very helpful and courteous. My seat was broken and outside of the warranty window. Kit still fixed it under the warranty and I didn't have to pay out of pocket. Thanks Kit!

hollypots

Jan 15, 2016

My experience with my first MB (a 2013 SLK-350) was outstanding. I enjoyed working with the salesman (Larry Haney) and the car's performance for 3 years was everything I could have hoped for. My only wish is that our weather could have provided more days to enjoy the features of the SLK's convertible!I had seriously worked with all of the area's MB dealerships in attempting to get the best deal. MB-Arlington was the most persistent-without being a nuisance-that ultimately led me to buy the 2013 SLK. When my 2013's lease expired, I similarly contacted the local dealers for the best deal. In this case. Larry Haney was the most responsive and it quickly led to the lease of another SLK-this time a 2016.

k.fields

Jan 15, 2016

I recently brought my car in for servicing, as well as my daughters, and worked with Thomas Pflieger. He was excellent to work with . . . Knowledgable, professional and extremely helpful. I think he fully embodies the Mercedes brand.

Cinderella

Jan 14, 2016

My car was towed to this dealer after my unfortunate pothole incident in DC on the morning of Christmas Eve. The service department took great care of me. A big shout out to Geoff Smith who was just awesome!

Albert

Jan 13, 2016

very kind service and diligent technician. Center provided comfortable room for waiting. All services were very professional. There were nothing needed to worry about just drove to the center and let services to deal with your car.

NoMo2U

Jan 8, 2016

Since purchasing my vehicle on 2003 at ASC, Mr. Burk was assigned to me as my service advisor and has continued to demonstrate professional, personable and accommodating service to me over the 12 years. Even when there were bumps along the way, things ended smoothly and I was satisfied. I must recognize the car cleaning/detail staff. I am always impressed with their service to my vintage vehicle. Great job team !!Overall, I do think MB/ASC could do more to recognize/show appreciation (via larger coupon discounts, MB logo items, etc.) to their REPEAT & LOYAL customers like myself !!

Sevilla67

Jan 7, 2016

Easy to make appointment. Very professional and knowledgable service agents, Entire process was very customer friendly and transparent. Dan Moreau was the best as usual. I have been using ASC for 15 plus years and they have always been the "Gold Standard" for service.

wvarghese

Jan 7, 2016

We purchased a new Merc and the sales person helping us was Mr. Frank Namin. He is very professional, extremely courteous and very helpful. A wonderful experience, totally stress-free.

gumbo

Jan 6, 2016

My service advisor, Hugh McGuire, is THE BEST. He always makes sure that any problem is addressed and resolved quickly. I always know what the cost will be before the work is done. Everyone should be so lucky as to have an advisor as good as he.

NateG

Jan 6, 2016

EVERYONE, and I mean everyone is phenomenal at American Service Center. Tom Pflieger is professional, courteous, and simply the best. Could not be happier with the level of service, quality of work, and how well your team communicates with their clients. You have my business for as long as I live in the region.

Jzhang

Jan 5, 2016

Kit is a very good service advisor. He can and analyze and explain the problems pretty well. He gave options to the customer and recommend the best solution. I am very satisfied with his service. He is a truly 5 star service advisor.Thanks, Kit.Jie

Nicole Zenz

Jan 5, 2016

I experienced promptt and acurate service and a car wash too.I am a very sastifeid customer. Gary has always been good to work with.

Benz lover

Jan 4, 2016

I was very pleased with my visit to the Mercedes Benz dealership. I had a tire replaced and it was painless! The advisor, Tom, gave me a complete explanation of the process and called me once the work was done. I picked up my car and it was smooth sailing. I feel I can trust them.

DBJ123

Jan 1, 2016

Love this dealership. I just ordered my fourth vehicle from them. There is a Mercedes dealership that is closer to my home, but the extra travel time is worth it. Greg Smoak in sales is outstanding. He is extremely responsive and knowledgeable. Garry Burke in service has always taken great care of me. Can't say enough positives about these guys and the dealership generally.

Nannie

Jan 1, 2016

Great service,as always Hugh McGuire is the best!!!!!! He always makes time for his customers Enterprise staff were friendly very easy to work with.

juswign

Dec 31, 2015

WE ARE PROBABLY STILL AT AMERICAN SERVICE CENTER, MAINLY, BECAUSE OF DAVE SMITH. SINCE BUD DAVIS PASSED SOME YEARS AGO, HE HAS ALWAYS BEEN JUST MORE THAN A SERVICE ADVISOR TO THE WIGGS FAMILY. HE'S BEEN A CONFIDANT, FRIEND AND A HOUSEHOLD NAME. BECAUSE OF HIM WE DECIDED TO PURCHASE NOT 1 BUT 2 CARS 2 WEEKS AGO. ADDING TO OUR LONG LIST OF PURCHASES (8) FROM AMERICAN SERVICE CENTER. SO LET'S ALL STAND UP AND GIVE A SALUTE TO SOMEONE WHO EPITOMIZES THE TRUE MEANING OF "CUSTOMER SERVICE". THANKS FOR KEEPING THAT OL' GUY AROUND.

Mcedre

Dec 30, 2015

We are always satisfied with the service we get from Dan Moreau and the service team. The quality of work and "the always willing to help" attitude makes it easy to decide where to service our automobile.

janewton47

Dec 29, 2015

I was concerned when I retrieved my auto that there was a message on the dashboard screen that I could not remove in order to see the digital speed. I called back to the service and was told to bring the auto back. I asked to talk to the service manager because of a similar occurrence a few months back The service manager was very helpful (as he had been in the previous incident) and gave me specific advice how to remove the message instead of coming back into the dealership. I offered a customer's perspective on the incident, and he seemed very accommodating to improvements in ensuring that the auto controls be returned to the customer almost exactly as they left it...esp. dashboard screen/controls and exterior light settings.

taylorcl62

Dec 29, 2015

Initially, my wife and I went to new car sales to see what convertibles they had for sale and none of the new car sales personnel acknowledged us as we were walking around so we decided to leave and saw a convertible on the pre-owned lot. This was supposed to be a simple deal we saw a convertible car we loved and decided to purchase it from this dealer. The dealer agreed to purchase our SUV, and so we left our SUV with the dealer while we overnight test drove the convertible. We took the convertible back because we discovered a leak. We were given a loaner when they promised to fix the leak. Two days later we went back and not only had they not fixed the leak yet, they claimed to have sold our truck. Then they said they paid off the truck and could not give us a check for the sale of the truck because the finance office was closed. So now we don't have the truck, we don't have the money for the truck, we don't have the new car and now manager can't speak with us without getting angry because we called the SUV lender and was told that the manager had lied and the SUV loan balance had not been paid off. He was trying to get us to turn the whole thing into an argument so that he could call the police and have us put off the lot. As customers, he initially did not grant us the respect and decency to discuss the situation in his office he wanted to discuss in the parking lot. It was until my wife complained how cold it was and refused to continue the discussion inside did he relent for the discussion to be continued in his office

Oberon

Dec 27, 2015

As always, Hugh and the staff did a terrific job. Honest, knowledgable,fair and timely. It is a pleasure to do business with him and I actually look forward to the new experience.

Good Guy

Dec 26, 2015

The service advisor was very honest in explaining the problem with my car. He treated me well. He was cordial. The service environment was very welcoming. My car was done in a timely manner.

Reviewer

Dec 25, 2015

American Service Center once again lived up to its great reputation. Great communication, excellent procedures for dropping off and picking up your car. Indoor service lane. Expert service advisors. Thank you.

ML250

Dec 24, 2015

excellent service. when I pulled into the garage, I was met by service personnel who paged my service representative right away. Garry Burke knows what needs to be done and is quite efficient.

RogueSL

Dec 23, 2015

Gary Burke was great, very informative and professional. Greg Turner took care of me in the lane and made sure I got to Gary quickly and the whole process was easy and is what every Mercedes owner loves. Well done!

Candy339

Dec 20, 2015

This was my best car sales transaction EVER! Paul was responsive from the very beginning. Also, John Monro in finance was great to interact with.

cantho

Dec 19, 2015

Solved problem with radio/antenna on older car. Have to make sure that technician familiar with 560SL model is available when I come in for service.

Barbara K

Dec 16, 2015

Very professional always, I feel very comfortable explaining any concerns I have about my carhe is such a good listener just an Awesome Service Advisor.

Benz

Dec 10, 2015

Winterization topping oil, checking engine, regulate tires air pressure and cleaning. All was complementary service. Gary has been of great help and attentive to my satisfaction for the last four years. Thanks

killer81

Dec 10, 2015

The service guy named Wondy has been always very helpful every time I go there. He smiles, greets me and take care of me. He provides a really good service. I hope his effort won't go unnoticed.

ncadams20

Dec 8, 2015

Easy scheduled appointment - easy loner car pick up - fast service - and I was on my way back home the same day. Dan Moreau is Great service technician - and Dave Smith is my hero!

Service dog

Dec 8, 2015

There's no better dealership in the East Coast I bought three cars in the past and this is my fourth I will continue to buy cars your dealership because of the customer service you give thank you

Shirley1

Dec 8, 2015

As always, good service and feel very comfortable with my Service Advisor, Dan Moreau. Always pleasant and helpful. I would recommend him to anyone that is been service at Mercedes Benz of Arlington.

John

Dec 7, 2015

It was easy processing, and we have told this was the first vehicle in this model sold to us. This is our 3rd vehicle from this place, and it is easy to deal and very friendly people that work there.

sharky8808

Nov 30, 2015

Dan is always very professional and helpful. Great service, customer focused. Making appoints on-line is very helpful. Planning on leasing/buying my 2017 vehicle at this dealer. v/r JSJ

Hayzem

Nov 28, 2015

Mr. Cross from the Service Department was very knowlledgeable about the service involved; he was courteous and friendly and gave me the exact time for the completion of the service. My car was washed and cleaned from the inside and took the service department exactlly one hour and a half to do the work. Accordingly I was able to maintain my work schedule thanks to the ponctuality of the dealership and the service performed.

Pchesses

Nov 28, 2015

Whenever I have to bring in my Mercedes GLK for servicing I am glad to work with Mr. Mareau to explain what needs to be completed with my car and also provide excellent service.

JAYRAV

Nov 27, 2015

Fair and honest--love it!!!Base on that alone, it keeps me coming back. The friendly service makes me feel like part of the MBenz family.

Aneeza Tarar

Nov 26, 2015

JJ was very professional and friendly. He was very courteous and explained everything in detail. John was very helpful is discussing several options and made sure we were satisfied at the end.

Mario

Nov 26, 2015

Dan Morreau and his technicians are the best in the metro area. Dan is knowledgeable and his advise on service invaluable. He takes care of my 2003 ml500 and my wife's 2014 e550.

kim

Nov 25, 2015

Would have been a five star rating except for the charges (for labor and parts). Garry Burk went out of his way to provide unexpected service -- he volunteered to fix my ignition key (battery had to be replaced) as I was walking out the door -- he did so personally without charge. Nevertheless, the charge for parts and labor for fixing my sideview mirror seemed excessive. Not the fault of the service department, however.

Insurance guy

Nov 24, 2015

Garry Burk is great to work with. The dealership never disappoints us. The scheduling is easy. The scope and status of the work is well communicated. The atmosphere is friendly and professional.

Mercedes

Nov 24, 2015

Quick and easy always professional. Always take the time to explain what's going on with my car and any specials or events. Patient and knowledgeable

pikekc

Nov 24, 2015

Overall a good experience. Tom is great, however the drop-off/pickup is a little disjointed working through Enterprise & then the dealership losing my key.

willis1

Nov 20, 2015

Great job. The labor cost could be a bit more lenient when considering the cost of parts in relation to the work done. A review in this area is greatly appreciated.

C63BEAST

Nov 19, 2015

This visit was for a scheduled service. Everything was done perfectly and as expected. The waiting area has good coffee, TV and plenty of nice cars to look at.Thank you.

MBOnly in my Life

Nov 17, 2015

Awesome Dealer and the BEST Service Team!!!!! They go above and beyond to make your experience the best both in purchase and service. Thanks Arlington MB !!!!!

JDsGLE350

Nov 13, 2015

On a short visit to the Washongton DC area I called in to see my long time friend and MB Advisor, Greg Smoak at MB of Arlington. I was interested in the new 2016 GLE 350 W4 and Greg worked tirelessly on finding a vehicle with the trim and options I was looking for. He found it in New Jersey and with Mark Zetlin's engagement and negotiation the car arrived within 2 days, in time for my return to North Carolina.Good pricing on my trade, a 2011. ML 350, and the new car left me with the feeling of a good deal, and satisfaction once again with MB Arlington and ASC.Thanks team.

Fahmy4

Nov 11, 2015

Timing was perfect and the follow up was great . I will difinitly return with my wife's car for service . Thank you again for a great service

Yvette

Nov 10, 2015

Mr. McNeeley is always very responsive. I left him a message re a problem with my vehicle. When I arrived, he was ready for me and had my vehicle inspected right away. He had my problem resolved same day. I couldn't be happier with his professionalism and customer service skills. I honestly felt his goal was to make sure I left there happy.

Stan

Nov 9, 2015

I have been a fan of Garry Burk for several years. He continues to provide the highest level of professional service. I actually look forward to a service visit, the process is the smoothest I have ever seen! You can tell that they have taken the time to think through the interface with the customer!

Mercedes-Bs

Nov 4, 2015

The service center is always clean and the people are so very nice. The car wash is an added bonus.Enterprise inside of the service lane is also a plus.

mcgee369

Oct 31, 2015

I always get nice services at this location, they could be cheaper. The wait may sometimes be long always a good idea to leave with them.

Fred. Just Fred

Oct 30, 2015

I have been a loyal customer of Mercedes-Benz of Arlington since they were known only as American Service Center. The quality of service, the helpfulness, knowledge and friendliness of the staff is beyond comparison, and (besides the cars) is the primary reason I keep coming back. This, despite there being two other Mercedes-Benz dealers closer to my home!

CLS Guy

Oct 29, 2015

In and out, just as expected. Dropped the car off on a Monday, so the dealership was busy (just like an emergency doc's office).

Satisfied Customer

Oct 29, 2015

The customer may never be always right but the service is always perfect. I'm not a mechanic and what I think is wrong and needs fixing may not be correct but my Mercedes Service Advisor (Gary Burk) knows his stuff and what my vehicle needs. It's all about service, period.

karenbose

Oct 28, 2015

Dan Moreau has been my service person for over 15 years and is always a pleasure to work with. He understands my tight timelines as well as my vehicle and it's optimal performance. He's honest in his assessment as to what needs to be done on my vehicle and when and in what order it needs to take place. I have learned to value and respect his judgement and many years of experience in the service industry. I truly enjoy his professionalism and great attitude toward customer service.

max-tobi

Oct 28, 2015

Because of a great feeling after all Timur got that magic sense to convince my wife an my self I got two Mercedes now my wife name is Mercedes an my car both of them are BEAUTIFUL thanks

Steve

Oct 28, 2015

I've been a MB owner since 1999. MB of Arlington has always given me "red carpet" treatment from the buying to the service of my car. In the past, when I've needed help because of an accident they bend over backwards to make sure my car was taken care of. Never had a bad experience, and that's saying a lot!

gladys

Oct 24, 2015

I would always go to MB of Arlington. They offer the best personal attention of any place I know. I always recommend the dealership to all my friends.

Lbb

Oct 24, 2015

the towing service was terrific and should be complimented! The service center found the intermittent computer problems and were efficient in their repairs. Garry kept me informed with phone calls and texts. I also appreciated the c300 loaner and enjoyed its ride.

CJ

Oct 23, 2015

I had an excellent experience with Mercedes Benz of Arlington Dealership. My salesman, Robert Luu, provided outstanding customer service in the purchase of my car!

Gl450

Oct 23, 2015

Dan Moreau. The best service advisor in Virginia. I went in in the morning and had me out by 3 PM all the work was done perfect.

JNR628

Oct 23, 2015

I highly recommend American Service Center to anyone interested in a new Mercedes Benz. This dealership is one of the most professionally run dealerships I have experienced.

Mackys38

Oct 23, 2015

Always extremely satisfied with the level of service from Donald I'm always well informed by him. I am so fortunate and pleased to have him as my service advisor

Mookima

Oct 23, 2015

I totally appreciate how Mr Neely cautiously approached me about my Break/Rotor Needs :) He knew that my next Scheduled A Service is coming up soon...Thanks Again Don!

PAUL

Oct 18, 2015

My experience with your dealership begun last April. We bought a 2014 E350 Coupe, red color, and our sales person was JT. He was absolutely great, very helpful, very knowledgeable, and classy. I love the car! Since that experience we consider JT as a friend. When we decided to buy a new car for my husband, JT recommended Clayton Garrett. Working with Garret was very enjoyable and professional.We changed our choice for the car in the middle of the proceedings, but without a blink, Clayton made it happen. We got a new 2016 E350 4MATIC and we love it! We are very impressed that the dealership sent Clayton to Germany as a reward.We had a great and easy time with Senior Business Manager, Michael Papadopoulos, and met Sales Manager, Mark Zetlin. We felt like at home with the family!

MBC

Oct 9, 2015

The experience I had my Mr. Mamin was more than excellent. His kindness, attention to detail and professional skills far succeeds what I ever expected from a MB Sales Associate of his class. It made the sale on my new MB a smooth one and extra pleasurable. He is a wonderful asset to MB of Arlington, and the very best caring person I have ever encountered. I have purchased several cars from him in the past, and the experience is always a wonderful one. I truly love these "guys" and even more my new addtion the SLK Carbon Edition, which I got on September 15th, 2015.. Thanks a million. Thanks so much for all you did for me, Mr. Mamin. Mario Bruno Canepa

cew

Oct 2, 2015

Excellent sales/leasing experience from start to finish! All questions were answered in a timely and straight forward manner including my initial email inquiries. Will definitely recommend to my friends/Tim Gafurov was most professional and helpful!

teschaff

Sep 30, 2015

Joe Popperwell provided a "no nonsense" sales experience that was focussed on meeting our needs versus the overall goal of selling us "any" car. His personal touch made the difference in a positive experience.

Fred. Just Fred

Sep 19, 2015

For more than twenty years and five Mercedes-Benz vehicles, ASC (or MB of Arlington as they are now known) has been my dealer of choice.Even though there are dealers closer, I've always experienced exemplary sales and service support, and thus they are my dealer for present and future purchases.

jai

Sep 11, 2015

I bought a car from Mercedes-Benz of Arlington in July 2014, an exact replacement for my 2010 S400 I managed to total. Great service with buying......all numbers disclosed prior to purchase, and no surprises at delivery. Their Assistant Manager, Mike Fisher, reached out to me to make sure my purchase was satisfactory, and it was.This is where it gets great.....A year later, I moved to TX and someone keyed my S400. My car is Magnetite Black....a color hard to match. I reached out to Mike Fisher and he immediately send me the exact paint and clearcoat to touch up. Check this out........I am not in VA any longer, chances are, I wont drive 1500 miles to Arlington to buy another car from them, but he had the good conscience to feel my pain and send me the right paint! He didn't have to do it, but he did.I highly recommend Mike and his team. If you ever consider buying an MB, please stop by and ask for him. He will make it happen for you.I really hope MB reads my review and recognizes Mike for his exemplary service and commitment. I hope Mercedes-Benz of Arlington gives him the appreciation he deserves. I hope when you think MB, you think Mercedes-Benz of Arlington and Mike Fisher. (703) 284-2575.

Josephmine1

Aug 19, 2015

Donald MCneely was a very excellent service advisor! He did pay attention to every word I said to him, Great customer service, just above professional, thumbs up! Joseph.

alfredo104u

Aug 17, 2015

Every review i read about Garry Burk has been good,like he's the greatest thing sice slice bread. I beg to differ. I recently got the worse service ever at the arlington Benz dealership. I came in for a schedule appointment at 8am,i was on time,5 hours later i had to get up and go ask Mr. Burk what was taking so long. He informed me they still hadn't found the problem with my AC. I sat in the waiting room for 5 hours and never once did he c

GrayhairdNick

Aug 17, 2015

Fast and professional service Dan Moreau was great. I thought the problem was something else, but through their analysis they quickly found the problem and fixed it!! Well done.

MB , Diane

Aug 13, 2015

My representative , Garry Burk has been a part of my car dealings for the past 20 years. I rely on his knowledge and expertise in this field and he has never steered me in the wrong direction. I have complete confidence in him so I have complete confidence in the dealership . Thank you Gary for your years of helping folks like me with their car issues.

Ghclow

Aug 12, 2015

Needed service on non operating rear turn signal. The bulb housing had "melted" (how is that possible?). Had to be replaced at a cost of $500. Sure hope it doesn't happen on the other rear turn signal! Also had the rear brake pads replaced. All work was done satisfactorily.

Penny63

Aug 12, 2015

Entering the service center I was pleasantly greeted and shown to the waiting area. The rear tired needed changing. A new tire was ordered and my car was returned within a reasonable time .

Mahoney, L. J.

Aug 10, 2015

We have three Mercedes, and my husband has been dealing with the Arlington dealership for over 40 years. Needless to say there have been far too many service reps to remember. However, Hugh McGuire is the best ever. He has been our rep for about 15 years. He is professional, prompt and extremely knowledgable plus he is very pleasant to deal with.

Queen Zenobia

Aug 9, 2015

I was satisfied with the service. My vehicle was finished on time the vehicle was washed. I like Mr Birke he is very courteous and. Helpful.

weldon123

Aug 9, 2015

I was very satisfied with the waiting time for the vehicles to be serviced. The waiting room was very comfortable and provided the appropriate amenities.

Sharon Avant

Aug 7, 2015

Donald McNeely provided great customer service. The technical service provided on my car was excellent. My car was washed and I am very satisfied with the service I received,

Ben Sparenberg

Aug 4, 2015

On arrival to visit family in Arlington, VA I damage a tire. Subsequently drove to MB of Arlington and arrived without an appointment. The service people were just great. We had a new tire installed and were on our way in about an hour.We were treated wonderfully and the facility waiting area was very comfortable.Thanks again for all your help.

GLK 14

Aug 2, 2015

I took my GLK 250 for free car was and was very pleased with the service the car came back sparkling - - and you can't beat the price - - FREE

ASCreview12

Aug 1, 2015

I had to cal each day for 3 days to learn the status of my car. I was never called. I was told on the phone that something was needed for the engine that was under warranty but not available now. I don't know what it is or when/if I willl be notified when the part is in and I should come in.

dave-mb

Aug 1, 2015

As usual, Garry Burk did a great job in handling my service work! My new car service was performed exceptional well and my car was thereafter cleaned and delivered back to me as promised.

Benzo

Jul 29, 2015

Was a little pricy, I usually go to European motors in Bethesda, wanted to try American Service Center out, Ill start going back to European Motors,thought the price would around the same as European Motors. American Service Center was $170.00 more that European motors. But the service was good though. Excellent customer service as well.

dennydevito

Jul 29, 2015

Thank you for your service! Dan Moreau is always helpful, fast to respond and easy to work with. Service is always satisfying, quick and joyful.

fargoat1234

Jul 27, 2015

I have received Excellent service throughout the years of having patronized this dealership , that is, 2002 thru 2015. .It's been Great dealing with the same Service Representative throughout this time frame. Hats Off to Mercedes-Benz of Arlington.

On The Road Again

Jul 21, 2015

My Service Advisor, Kit Cross and mechanic, Tom obviously value customer satisfaction and once again made sure that I would be totally satisfied with this service experience which I definitely was..

Choose wisely

Jul 18, 2015

Gary was extremely helpful and got me out of their with my loaner car quickly which I very much appreciated. I have already recommended your store to friends.

Karen

Jul 17, 2015

Great experience, friendly service, quality work. There is nothing I hate more than walking into a service department with a problem and the representative who I initially talk to sighs, shrugs up his shoulders, while pulling up the wait band of his pants. When I walk into my M-B service department with my various "It happens" issues, the representative in nodding his head, has a smile on, and sets the tone of "no problem". That is why I go to M-B service, they take my problems away, and do it quickly.Thanks for making owning a car fun, not a hassle.

antoniojc75

Jul 13, 2015

I had some work done on my vehicle and noticed I was getting some low oil alerts. I brought it back into the dealership and they were able to handle the issue very swiftly. I had my vehicle back the same day. I am very impressed with the courtesy and attention with the service team here.

APD

Jul 13, 2015

This was good, though costly , experience. Kit Cross does a good job. The car is old, but still functions well and Kit keeps it going, with occasional discounts to soften the blow.

Andrews

Jul 9, 2015

The service provided by Kit Cross is simply exceptional. It was really indeed a great service offered. I would definitely go back to Kit Cross for my future services too.

glo678

Jul 9, 2015

I've been very satisfied with the service provided on my 1999 C230. It rides fine. When I'm ready to buy, I'll buy again from AmServCtr.

Sarge

Jul 9, 2015

I return for service at ASC because of the service i receive from my service advisor. I feel he believes in good customer service.i always tell my friends that if they want quality service go to ASC and always ask for Garry.

Vincent2013

Jul 9, 2015

Kit Cross provided perfect service. He is knowledgeable, always polite even under pressure and an asset to the dealership. Looking forward to schedule future service appointments with him.

Waoland

Jul 9, 2015

Service dept was great. Cost was fine. Also made some plans for future work. High did a great jobI'm tired of writing I don't like this field

Tahakhalid

Jun 2, 2015

extremely polite and will get your car fixed. Gets it done and has a ton of experience with cars himself. Been to many mercedes service centers but Derek has made sure to make Arlington the place to go.

Perturbed

Apr 8, 2015

I have called my service representative several times and has not received a call back for service request It's rude, unprofessional and very weird!

My Ml 400

Apr 5, 2015

Great dealer from sales to service for my ML400 This is the Second Mercedes that I have bought from this dealer and will not purchase from another dealerIn future.

Shawn2000

Mar 30, 2015

Gary Burke has consistently done an excellent job in terms of communication and follow-up. This service was in response to a Check Engine Light issue.

khattak

Dec 9, 2014

Over the past 5 years I have the pleasure of living around the country, I have gone to numerous dealerships and this one ranks literally the worst dealership I have ever encountered. This coming from someone who does not have high standards and will give people the benefit of the doubt. I scheduled service for my Mercedes a week in advance. Went in and the service manager was rude. Ok no problem has had a bad day. Told me describe the problem which i did, Car shakes at higher speeds, Rattles under break. BTW this a car that is barely two years old and has 16000 miles on. Get a call after 2 hours telling me that it will cost me a sweet $1700 to fix all? Say what? I asked for what- The advisor very nonchalantly told me that the brake rotors cost $960- I asked if this was normal? He said no and you're rotors are fine but think ( not sure) thats why car shakes and we can change it. Ok so i am spending $1000 on a break rotor for a barely used car and even then it might not go away? Yes sir. At the end he told me they couldn't do anything and thats that. All of this for a very expensive 2 yr old car that is still under warranty. apparently they close at 2 pm on Saturdays ( their website says 6 pm) - I got text at 2:15 pm saying my car was ready. What ? So when i called there was no one at the service center- Now I have to wait till monday - Gets better- The incredibly rude receptionist told me that you will also have to pay for the loaner now if you dont return it in 24 hours- but how can i return it in 24 hours if my car is still with you guys and you are closed tomorrow? Well sir this is why we dont give loaners on a saturday- My response was- well but you did- She said no we didnt- Incredible! Then how did i get this Car??? Realizing that she had no clue about she was talking about- She became even more aggressive. I am in the consumer business and 99.9% of the time i'll let things slide well because i have been on the other side of the fence too. Its my life's rule to be very nice to people, give them a smile- A smile and being polite can really make someones day. With the fact that I was extra nice to them and I have one of their high end cars and this is how i was treated- Remember i still get 2 yr old car back and they have not fixed it- I cant imagine how they treat people who buy normal mercedes from these people. Stay away from this dealership- Dont buy - They are not even worth 2 cents and if you have been unfortunate enough to have been scammed by these people. Do yourself a favor and dont bring your car in for service here. I would also implore everyone to read their reviews on other places too. Had i done that- i would not have ended up here.STAY AWAY under all circumstances.

mgtommm

Jul 15, 2014

I purchased a very nice CPO 2013 ML350 FIVE weeks ago. I was promised the second key by the following week- still no key. Worse - NO TITLE.A terrible start for a new Mercedes customer. Phones calls do no good. Any initial good vibes are long gone after 5 weeks.

ESBarnes

Jun 10, 2014

Excellent customer services from start to finished. Very please with the trade-in and having the opportunity to purchase a used vehicle that is reliable and in comparable condition to a new automobile. I am a former owner, with this experience of purchase (2) new and (1) user Mercedes Benz in the past. Overall all...this has been my best purchase to date... Thank you for your services.

boughton66

Jun 3, 2014

Excellent Service! I purchased a new mercedes benz ML and Greg went above and beyond to ensure I was taken care of. Will definitely tell others about the excellent service at ASC.

bacall23

May 11, 2014

Frank Azini , Mary Morales , and Betty Raddy were all extremely helpful in helping us to select our car and made sure everything was perfect before we picked it up as my husband is a perfectionist. This is the 4th car we have bought from Frank and look forward to doing business in the future with him. All 3 employees are very professional, honest, friendly, and an asset to the company.

typeinyourfirstname

May 11, 2014

The start of my experience was not good; but Mike Fisher and the rest of the sales team turned it around, and I was delighted with the experience.

rezava

May 9, 2014

I did got what I expected A good Car with very good look and drive experience with every good price and excellent services I definitely recommend this dealership.

hajtake

May 3, 2014

The first question from the sales person to me was whether I know about the car. Since one of my friend own almost the same model and I also checked details, I could avoid unnecessary sales talks by his proper question.He was friendly, and provided me pin pointed answers to my questions, and I was quite satisfied with my purchase.

bunnc

Apr 22, 2014

Tim worked with us from the moment we came in to "just look" until we finally made the purchase months later. Her advised us on available options and was diligent in locating our preferred color. Tim took the time after the sale to fully brief us and quickly take care of a minor defect. We highly recommend the MB of Arlington. The staff we met were all superb and especially our sales associate, Tim Gafurov.

Mmcbean

Apr 22, 2014

I purchased my Mercedes at a dealership (located in Owings Mills, MD which I will not specifically name as I have nothing good to say about them). They failed to enter into the system the information pertaining to my warranty. Therefore, when my tire blew out, even though I had purchased the tire and rim replacement warranty, there was no record of my purchase in the system. As a result, I had to physically produce my invoice and warranty information in order for Mercedes Benz Arlington to process my claim. But - my service advisor, Kit Cross, handled it. Yay! He was pleasant, professional and he ensured that my service issue was resolved. My only regret is not having purchased my vehicle at Mercedes Benz Arlington in the first place.

babsiggie

Apr 14, 2014

The work was done quite quickly and the workmanship was very good. The only problem is the color is a little bit different. John Dovel offered to repaint the bumper if I was not happy with it. I haven't decided yet if it's that bad.

ericalec

Apr 14, 2014

Mr. namin is a true professional and a great representative for your company. He is an asset to this dealership and should be used as an example to FURTHER help your company to strive for the best customer service possible.

finellif

Apr 9, 2014

It is frustrating to have a system malfunction on an S550 (the pumps for the air shocks on the suspension), which required me to have my car towed from the office parking garage, but I was very impressed with the way Dan Moreau took care of the situation and got the failed system replaced. Frank Namin was also very helpful in getting things expedited for me and arranging a nice C300 rental from Enterprise.

seehamhaboley

Mar 31, 2014

Paul was very professional , the paperwork was ready, and the all the cars we wanted to see were lined up . He went over the different options and choices of the car. He was very knowledgable and answered all our questions.It was a very positive experience for both myself and my husband, and we are hoping to come in the Fall fpr an S class.John who handled the paperwork was very easy to deal with too.ThanksThe Oley's

chantia

Mar 28, 2014

I called preown and spoke to JT Tillery and he was extremely professional. He played no games, no haggles, he was available when I needed him and answered everything that I needed to know. I've visited plenty of dealers throughout my adult like and I've never had a salesman that really took the time. Then, when I entered finance, I sat with Betty Radley and she was amazing. Her overall demeanor, humor and professionalism, just made that experience easy, quick and fun. I would highly recommend Mercedes-Benz of Arlington.

Croninr

Mar 15, 2014

Buying/leasing a car can be a headache, subject to all the tricks and gamesmanship people dislike. My experience, however, was smooth, professional and enjoyable. I had worked with Frank Namin before and had no hesitation reaching out via email. I explained what I was thinking about, he knew what I liked and when I stopped by at lunchtime, he had pulled a car from inventory for me to see and take a short test drive. I me with John, the Finance Manager, to discuss pricing, said I would think about it, and told Frank I was interested, but asked him to have a look at the numbers. The next day, one more round of emails and we had a deal. The following day, I filled out some forms, paid the money down and drove out of the showroom with the car I wanted at a price I was prepared to pay. The entire experience was smooth, courteous and professional, with a total time away from my office of less than four hours. Frank, John, and everyone behind the scenes made it easy and pleasant.

uvfw15

Mar 12, 2014

I took my car for the rear tail lights and once i got home i noticed right fog light is cracked .expecting a call from Hugh after i spoke with him this morning.

ltappin

Feb 23, 2014

The best car experience that I have ever had since driving!!!!!!! I am very satisfied with the costumer sevice. Everyone has been a blessing, and very helpful with meeting my needs. I don't think I would be driving any other type of vehicle, mercedes is the way to go, realiable transportation. Now, can I make the commercial for you guys, at the least I won't be lying. It's from the heart! Goooooooo Mercedes!!!!!!!!!!!!!!!!!!

dhoward11

Feb 17, 2014

Dave Smith is great! Very accommodating as well as the rest of the staff. The facility is always very clean. Love the way you are greeted upon arrival.

EdwardJin

Feb 17, 2014

Rating Review Reason:I came in to replace the Crankshaft Postion Sensor. The customer service and repair was overall very good. Max is friendly and the repair is pretty straightforward. Why it wasn't higher was that I worked with Porsche dealerships for a while. They often would do basic checks and evaluations for free. I was told that they charge for everything. Besides the above, my issue is the cost which I know dealership is usually more expensive. When I came in, I asked about the hours required for the Crankshaft Position Sensor replacement. Max told me right off the bat it would be 3.5 hrs of service which I questioned. He told me that it required a lot of additional checks and verifications. I used to be an Insurance Adjuster and checked with a buddy to validate the time. He told me it was .6 hours for the entire work. This was validated when I checked various websites. This is about 6x mroe expensive than normal. I can reasonably expect 2x (1.2 hours). Edward

Thecabreracalderon

Feb 17, 2014

We were very happy with the Service that Tim ( Timur) provided us. He was always so professional and he took the time to answer our concerns and explain us every detail. Definitely We will recommend Tim to our friends !

maryclare

Feb 5, 2014

Marv, the tech was wonderful. He is very experienced and also very kind. One problem is that I was charged for two items that never happened. I beleive that should have been handled by Dan. Also the car is riding very rough and I now need to bring it back for a wheel balance and more if necessary.

JGMilliken

Jan 27, 2014

This is the 5th MercedezI have purchased or leased from American Service Center. They have always been easy to work with and convincing in their sales pitch. This year I was tempted to go another route (Audi A6) and came close but the low-key professional approach of Frank Namin and the quality of the car convinced me to stay with Mercedes. I have known Morty Zetlin and his family for many years and respect them as business people and good community citizens.

amcgrath815

Jan 24, 2014

Brian Cahill is very friendly and professional, an asset to your company. I was not able to pick up my car when the body shop was open, so was not able to go over the work with Brian, so here's my feedback: They did a nice job on the paint work. My only complaints are that there is still a hunk of metal on the inside of the door lip (you can just see it when the door is closed) where the door was repaired; one edge of the front quarter panel shows clearly where the car was painted (it should have been sanded smooth, it's very rough), and you can tell on the roof where the paint ends. I don't mind paying a higher price for the work, but I did expect it to be perfect for the price. I will use the body shop again, as the work is *much* better than other body shops I've used.

rjdjjojo

Jan 24, 2014

Experience as usual was fine. The car was left on Sunday at the nite drop which I use. Don kept me posted on the status after I called. The care had to stay beyond a day due to a part not in stock.

rreine

Jan 21, 2014

Wonderful and Mark made it a great and quick experience and the purchase and delivery was done in a few hours. He delivered the car to our home with the paperwork

jhanan

Jan 19, 2014

Ready for me before I arrived, car ready at appointed time, Gary Burke is always response and very pleasant. Love getting the car cleaned before I leave. Friendly people

JFGargan

Jan 12, 2014

Friendly, great service, extremely easy to get a loaner car for service, knowledgeable, great price for service, parts, labor, great attitudes - extremely interested in helping you, and being sure that the car runs as it should.

Pchesses

Jan 11, 2014

I brought in my Mercedes GLK for the one-year servicing and Dan Moreau was excellent at customer care (he was professional and thorough regarding reason for my visit and any concerns I had). Also servicing was much quicker than expected. Thank you.

SOFTCNTR

Jan 8, 2014

Have purchased a few vehicles from this dealership and Mr. Frank Namin I find Mr. Frank Namin to be one of the most professional people I have ever dealt with in my 40 year of professional life which includes sales and customer service. He delivers what he promises and extremely knowledgeable in all aspects of the experience. I will highly recommend him to everyone I meet and have a chance. High marks for him. ( A+++++++++++++++ ) Sam Tahmassian

Counter9

Jan 4, 2014

Wonderful experience! After terrible service at Alexandria dealership both JJ and John treated me with respect and appreciated my time and money. Thank you again!

shanoudi

Jan 3, 2014

Very Nice service & the sales person was very . I hope all the dealership will like that. They've been very helpful & we'll have some good sales person. The dealership has a very nice showrooms & have nice display for the car.

frankie52

Dec 23, 2013

Hugh McGuire is the best!! Very knowledgeable, respectful, just the all time greatest. I would not trade Hugh for any other service manager.Francina Eccles

drwhitney

Dec 6, 2013

The service provided was precisely what I requested - no more and no less, which is what I like. The wash and vacuum is a nice touch which I appreciate very much. I don't like the attempts to sell me service agreements at the beginning of the appointment. You should find a better way of communicating those offers.Your feedback survey is bogus. If I need an account at ASC to provide feedback, you will only get feedback from your regular customers. You exclude occasional customers because they won't register for an account just so they can provide feedback. If you want honest feedback, you should receive it from all customers, whether they have accounts or not.Also, when the survey form requires additional information, certain elements are reset (like the vehicle brand serviced) and need to be selected again. Very poor survey design.

drstuartjg123

Dec 4, 2013

Hugh McGuire made me feel as I was his only customer. He followed through with accuracy and was polite and accomodating. He 'knows his business". He and the dealership is why i continue to return for service and purchace.

olivianw

Dec 2, 2013

This was the second vehicle that I purchased from this dealer and my experience this time around was excellent; it far exceeded my last experience, which was also good. Every step of the process was pleasant; from when I walked in and was warmly greeted by Tamara; to Shelton listening to and understanding what I wanted effortlessly and presenting the perfect vehicle that met my every need on the first try; to John working his magic to secure and finalize the best financing deal possible; to the gentlemen who stopped what they were doing to assist with preparing my new vehicle and transferring my belongings from my old vehicle. Impeccable service by each and every member of the ASC team!

54dumptrucks

Nov 28, 2013

Max Keya and his technicans were simply outsanding. My 1988 Mercedes 560 SL looked like new when I picked it up. Max and his team took great care of the car. It is operating perfectly. Delivered on time as promised.

o2beindsun

Nov 26, 2013

I cannot say enough great things about Larry Haney, I was fortunate enough to have the pleasure, yes I said pleasure, dealing with him when purchasing my 2014 E550 Cabriolet! Mr. Haney took every opportunity to go above and beyond to make sure that I was taken care of. The car had to be located and he kept in constant contact with me every step of the way! Mr. Haney did many things that made him stand out in the crowd. I have bought many cars in my many years of driving and this is by far the best experience I have ever had. He was kind and accommodating during the entire process AND beyond. He has kept in contact to see how the I like the car! Fast forward to this past week, my car, which had 3900 miles on it began smoking and failed to start. Fortunately I was in a safe location. I called roadside assistance and they arranged for a towing company to come and get the car. The closest dealership was NOT Arlington, so they had made arrangements to take it to a closer dealership, since they were all closed. Between the dealership and the towing company I was able to have it towed to Arlington, where Mr. Haney had made arrangements with the General Manager to let me leave the lot with a certified used car since Enterprise had closed. Needless to say, Mr. Haney made sure that I was taken care of, one of the gentlemen on the overnight shift, Lamont, took excellent care of me too, he had the car keys ready and papers needed for me to sign and get on my way quickly. The service advisor, Kit Cross, also kept in contact with me about the status of the car. They did not stock the starter that was needed to be replaced so they needed to keep the car over the weekend. Mr. Haney and Mr. Cross were able to make arrangements for me to keep the used car until it was fixed due to the inconvenience of time and distance!I have not had an encounter with anyone at the dealership that was anything but accommodating and I would highly recommend Mr. Haney, Mr. Cross and Lamont (sorry I did not get his last name!!) to take good care of you and your family.We will definitely consider buying another car from this dealership and salesman! Again, thanks so much to everyone for making a somewhat stressful time more pleasant!!Vanessa Dumont

shelbjammn

Nov 25, 2013

Brian provided professional, respectable, and a grade "A" service experience to me. Brian made sure to stay in contact with me with any and all updates and concerns and delivered my car to me in a timely manner. Accidents are always stressful and my mind was at ease knowing that my car was in such great hands at your facility. Thank you Brian for your hard work, I appreciate it.

jguppy

Nov 23, 2013

I found the overall experience to be excellent. I was impressed by Kit's handling of the initial meeting about my issues. The car is now in the best shape it has been in including when I bought it in 2007.

geneod

Nov 21, 2013

Dave Smith was very helpful, accommodating, and it was a great experience! There were no surprises he went over and above in service. Thank you!

mrj2007

Nov 21, 2013

great job. service was done on time and with high quality. I was very pleased with quick in and quick out service. nice job done. my service manager Hugh was very nice and helpful.thank you

Optimussprime

Nov 15, 2013

I am very pleased with my CLA 250. Clayton and Mike made it very easy and quick. I can't wIt to make my next purchase in 3 years.

1513

Nov 12, 2013

Mike Papadopoulos was very helpful and did what he has to do to ensure I was comfortable with the price and payment. Ron Schaaf, took his time to ensure I was familiar with the features. He took care of everything to make the process seamless to me. Vince Smith was so pacient running back and forth getting vehicles for me to look at. He was there until the end; changing out my license plate and helping he transfer my belonging to my new car.Frank Azimi was my original sales person in the use care sale; he help me purchase two use vehicle and also assisted in my new purchase. He show me the vehicle and when I was ready to make the purchase he introduce me to Ron Schaaf.

davidhfunk

Nov 7, 2013

Great sales experience with Tim Gafurov on our 2014 E350 wagon. Tim was thorough and ensured that we were kept advised of our order status throughout the process. Upon delivery Tim reviewed the operation of the vehicle with us and ensured that all our questions were answered. Tim also coordinated delivery and installation of dealer ordered accessories. We had a very satisfying experience with MB of Arlington and their sales team.

PamelaBothwell

Nov 1, 2013

We were able to schedule the service when we wanted and they got to it quickly, called with estimates and did the work promptly. As always, we appreciate the service we get at this dealership.

Carol2

Oct 15, 2013

The entire staff at the Mercedes Benz of Arlington are just wonderful. The Sales Manager Mark Zetlin was a huge help after a very bad experience with another dealership. He made the entire transaction painless. John Monroe the Director of Finance helped us to choose our warranty and maintenance plan wisely. Azzam Altahir spent over 2 hours with me explaining all of the features on our new E350 Matic.

poodledog1

Oct 15, 2013

I was very pleased with my sales person who helped us with the details of the car and spent almost two hours with us explaining all of the accessories of the car. The financial person was very helpful in providing me with finance options and making sure that my new car was covered by our insurance company.

kirills

Oct 13, 2013

This is a long-term relationship with this team which started with the purchase of my previous Mercers from the same representative, but from a different dealership... When he switched dealerships, I followed, and was introduced to the team at M-B of Arlington. I was very pleased with how my service needs were handled when the previous vehicle was out of the original warranty, and I am equally pleased with how I am treated with a brand-new model....

ellisfl

Oct 6, 2013

This was one of my more pleasant car leasing experiences. My wife and I researched the inventory of this dealership online and decided to travel to Arlington to view a car, which matched our requirements. We met Mr. Haney, who offered to retrieve the vehicle for a test drive per our request. He was extremely cordial and both my wife and I appreciated his "no pressure" approach in dealing with us. The test drive went well with Mr. Haney explaining the features of the car and responding to any r specific questions we had. Returning to the dealership after the test drive, my wife and I agreed to lease the vehicle. We were introduced to Mr. Papadopoulos, the Financial Manager. Both he and Mr. Haney worked with us on a great leasing deal. We started initial paperwork and returned the next day to sign all paperwork and complete the delivery. The car was ready upon our arrival and it took very little time for both gentlemen to conclude their business with us, before we were able to drive off in our new 2014 C350 4-Matic Coupe. The entire experience was just great, thanks to Mr. Haney and Mr. Papadopoulos.

emzsbkr

Oct 5, 2013

I have worked with Clayton Garrett for over 20 years. As usual provided excellent service and a very competitive purchase price.he is one of the main reasons I do business with ASC

spivak2000

Oct 5, 2013

I arrived at the dealership on Saturday morning from upstate NY expecting to pickup my new E350 sport sedan that I had previously contracted to buy. The car was ready but it was a E350 luxury sedan, my mistake. Mark Zetlin calmly said that it was no problem and helped me find, from their big inventory, a E350 sport sedan that I wanted. While the car was being prepared, Tim Gafurov diligently went over the car's features and I was able to catch the auto train in Lorton, Va. for Florida. The staff was very friendly and accommodating. I highly recommend this dealership.S. S. White Lake, New York

diallo

Oct 3, 2013

Mr. Alex Kane appears to be an honest and knowledgeable car salesman. Although I did not end up doing business with him, he impressed me with his dedication and professionalism and I would recommend him to my colleagues and friends in the future.

josecueto

Oct 1, 2013

The level of professionalism of this dealer is very low, if any!I came to service my existing car and also to check new cars. Also a friend of mine who works in a foreign embassy came with me. Nobody is there to attend your needs. It seems that they don't want to sell. They are rude! I love Mercedes but I wont be doing business with this dealer anymore.

btribone

Sep 26, 2013

Great experience. The staff was very accommodating. The entire transaction was completed via phone. Organized and efficient. Timely transaction. The service department also has excellent service

Arlcarbuy

Sep 16, 2013

My experience at ASC Arlington Mercedes was phenomenal. From the ease of the deal to the smooth and quick financing, it was the best car buying experience we have ever had! They were friendly, courteous, very accommodating, and made the whole experience a pleasure. Go see Ryan and you will not be disappointed.

cstephanson

Sep 4, 2013

The process was very easy and painless. I was in and out in no time. Everyone at the dealership was very courteous and overall the experience was very pleasant.

sun1ny1

Aug 29, 2013

My experience at Mercedez-Benz of Arlington was EXCEPTIONAL! The quality of service I received from Dan Moreau has made me feel confident to bring my E320 back for all future service/repairs at your dealership, expecially in having him as my Service Manager. Mr. Moreau was very efficient and friendly, willing and knowledgeable in answering all questions I had. The quote I received after my initial call was the amount I paid. After I came in to pay for the installation of the EBS that was needed, having had a great experience at your dealership during the whole process (from drop-off to customer service), I waited for them to bring the car around (I knew he was probably very busy). Mr. Moreau saw me and made a point of coming over to speak with me and to shake my hand. I trust and value his knowledge and recommendations, and above all, his sincerity, which was clearly felt and seen. I will definitely be back. Thank you!Sunny C.

dekeith

Aug 24, 2013

I aligned well to Kit's personal style. He was frank and sincere.It had been a while since I'd been to Mercedes for service, and truthfully I had looked for another car repair service provider. I previously had felt that the Mercedes repairs were expense, overly conservative in their recommendations, and I was being up sold.I understand how there is a significant and lucrative clientele who value and can afford high touch turn-key service. For myself, I appreciate the German engineering and have more of a tolerance to more selectively have repairs applied. For some reason, I immediately felt very comfortable with Kit, and he restored my confidence that I want to continue to use Mercedes Arlington as my car repair place.

jpccohen

Aug 17, 2013

Upon presentation of the facts to the proper ears (Little, Sonnergren, Macatuno), I can enthusiastically say Mercedes-Benz is a stand up organization as the company stood behind the product is represents as an excellent first class automobile. I will continue to exclusively purchase my vehicles from American MB as I have since the mid 1980's.

kmboyle

Aug 17, 2013

My wife and I both own MBs (04 E320 and 99 E320). We have worked with Dave Smith for many years. He is a wonderful advisor. Dave is the reason we service our cars at MB of Arlington.

Cowasjee

Aug 8, 2013

Always a great experience. Getting me exactly what I want. Keeping me in mind for the best and latest products The perfect professional and friendly experience. My 7th purchase from this dealership. I will keep coming back. Frank Naiman is the best.

Delardo

Aug 8, 2013

Hugh McGuire is an excellent service contact and is the primary reason I continue to return to ASC. He can always be depended on to give sound advice and make the service much easier than it might be.

Drbette

Jul 29, 2013

Everyone in the dealership were friendly, professional and helpful and reassuring! Everyone was well-informed and went out of their way to be of service without being intrusive--I felt comfortable making the decision on "my terms" without feeling pressured to make one. I've already recommended Azam to 4 other colleagues of mine who are highly interested in buying a mercedes. Even the "paperwork" didn't seem to be a bother. The best "buying" experience I've ever had with getting a car. Exceptionally outstanding.

Ardi

Jul 27, 2013

Excellent Service and Customer support. I was in and out, getting ride of the old car, purchasing a basically a semi new car at no time.

levoir

Jul 17, 2013

Dan always does a great job and looks after me. As an FYI, the rear view mirror that I asked to be fixed last time around still isnt working (garage door buttons). My husband took it to the Germantown service center and they are replacing it entirely.

JimDavis867

Jul 16, 2013

Technical service at ASC is excellent, bar none. They have Enterprise rental car right in the service bay, which they use for loaner cars, and that is very convenient. Customer service is very good, and they've started using a new automated online portal for service status, but it is not always up to date. Cars are not always ready when they say they will be and the checkout counter sometimes has difficulty finding the paperwork and car keys. Staff at parts counter is excellent. The real negative, and it is a big negative, is that their service prices are ridiculously high, and their service technicians work on commission. One example: replacing an oxygen sensor that costs $105 online was priced at $620, and their labor estimate was 2.5 hours for something that took me only 40 minutes. I think their desired customer is someone who doesn't know much about what service should cost, or is so rich they don't care.

kbachu

Jul 12, 2013

Gave a score of 5 on each criterion, expecting much better customer service in the future. The actual service work on the auto was really great except for the difficulty in contacting my service specialist, Dan. I wanted to talk to Dan before bringing the car for service. I tried for two days without any success and then brought the car directly into the shop without any appointment. The front desk needs to be a little more friendly and proactive in working with the customers--I don't like talking to answering machines.

Andremperez

Jul 10, 2013

The Best sales experience ever ! No pressure, no sales speech, just advise and comfort. I'd recommend Rene to all my friends and family. Andre.

pandjtrac

Jul 4, 2013

We came to Arlington on vacation and before coming we was online and saw that you had 2 Bluetec ML350 Dakota Brown SUVs. This is what we were looking for. After a very pleasant greeting at the door from Clayton we knew he was the man we wanted to deal with. He was very knowledgeable about the ML350 and very easy to talk to. He kept us informed and while the vehicle was being prepped, we wanted to walk to Macys. He told us how to get there and even loaned us an umbrella. I will seriously consider you for future vehicle purchases. Thanks again and I believe you have a great salesman with very great people skills. I wish he was more local, I would come for personal visits.

bergann

Jun 28, 2013

Very helpful - I ran over a nail and got a flat tire. They had it fixed within 45 min. Awesome. I had just bought the car two days prior. Reinforced my decision.

jac949

Jun 25, 2013

My review is like a tale of 2 cities. First the good-JT was excellent. He was professional and knowledgeable and made my experience the day I returned a pleasure. The dealership also finally made right by me but only after I wrote a review here. Now the bad-Frank Azimi. He was the initial salesman who after making a deal with took $3000 off what he offered me on my trade clawing that the lower figure was what he offered me. I left to leave the dealership and after his assistant told him I was right he only offered to add $2000 of the $3000 back. When I got in my car to leave he yanked open my car door. I wrote a letter to the dealership but no one in management responded to me and Frank sent an apology full of lies. Only after I wrote a review here did a person from management contact me. He wanted to make me happy and offered me an extra $1000 off the original deal and a$100 gift card for my daughter who went with me and felt insulted by Frank. So I am satisfied with the overall deal and highly recommend JT and will use him if I am in the market for a per owned Mercedes as my next car. I on the other hand would not buy a stick of gum from Frank. In the bend ASC did well by me and would use again.

meta_xyz

Jun 24, 2013

American Service Center exceeded our expectations on professionalism, brand knowledge and customer service. Tim, Marcus and Michael P were all great to work with, and represent Mercedes exceedingly well. Having bought multiple cars at various dealers (HBL - MB & Audi ; Pohanka - Lexus) I can saw without reservation that our experience at ACS was the best. Thank you Tim and the ACS Team. Claire and Kevin Chang

amkaplin

Jun 22, 2013

Ron Schaaf has been my contact at this dealership for years & he has inspired my trust & he has always been helpful, knowledgeable, & incredibly generous with his time!

Jack70

Jun 20, 2013

Everything went according to the schedule presented. The computer printout of all the item that needed attention was very helpful in understanding the necesssity of immediate attention and what may need attention in the near future. Dave Smith was terrific in his explanations. My 2007 550 E runs and looks like a new car. Thanks.

ifull

Jun 16, 2013

While vacationing in the WDC area my ignition failed and I had to have our car towed into your shop on a Thursday afternoon. David Smith kept me informed as to the progress on analyzing, ordering parts and the repair schedule. David made me feel relaxed during this unfortunate breakdown. We had a hotel reservation in NYC for Friday and were able to make it and continue on our vacation. Thank you MB of Arlington for your understanding and willingness to get us on the road . Sincerely L. Eugene Dillow

ericplummer

Jun 13, 2013

Mercedes Benz of Arlington addressed all minor the issues I had after having purchased the car back in March. Everything plus items I hadnt noticed were corrected.

gruninhnmi

Jun 12, 2013

I brought the 2010 E550 in for a pre purchase inspection. I was concerned that, although it appeared to be in excellent condition, the 98000 miles on this vehicle could be a deal breaker for my proposed purchase from another party.Your complete and thorough inspection and report alleviated my concerns and I went through with the purchase.I intend to bring my vehicle in for regular maintenance etc. at your fine establishment.Thank you,Howard Gruninhoward.gruninatgruninfamily.com

Klbrookman

Jun 12, 2013

I rated your team as great for their customer service. I was stranded in DC with my car having to be towed, your dealership/service department opened the doors for me after hours, had a loaner car all set up when I walked on the door (even though it was well after closing time), helped me unload my suitcase from my car to rental. That all sounds simple, but they were so kind and helpful. The service team went out of their way to help, Dave called me first thing in the morning to discuss what my issue was, stayed in contact with me during the day and personally met me when I picked my car up. Your service team and sales people went as far as helping me pair my phone to the loaner car's Bluetooth. I cannot say enough about your people and your team, everybody was professional, treated me with respect and went out of their way to be helpful. I don't live in DC, but I have already told this story to two of my relatives who do. I also am a sales trainer and you can bet that when I speak about stellar service, I will be using your team as an example. Thank you!

macy35

Jun 9, 2013

The dealership was extemely busy when I dropped my car off. The staff was friendly and courteous both during drop off/pick up. My issue was with the loaner vehicle. The wait time was too long; which required me to return to my office via metro and return to the dealership [again via metro] later that afternoon to pick up the loaner.

Jakesecor

Jun 8, 2013

This was one of the better experiences I have had with this dealership, likely because of the service representative with whom I worked (I have worked with others who were gruff). The car went in for a maintenance service but, as usual, the service technician found other things needing or about to need fixing. When the service representative called to inform me of work, he was honest in telling me what really needed to be done now and what could be deferred (the mechanic is looking to get a car into near perfect condition - this car has 97,000+ miles so not all work is essential as there is normal wear and tear). The price was reasonable because of the coupons that had been sent to me from the dealership otherwise I would have considered not using the dealership. All in all I was very pleased with the service and cost - and knowing that a Mercedes technician worked on the car.

7359

Jun 6, 2013

I was passing the dealership and stopped on the off chance I might have my car inspected (I did not have an appointment). I found Max and asked If my request was possible. As usual he was pleasant, accommodating and took care of my needs. This is not unusual for Max be it buying a new car or having a tail light fixed on a previous car Max is always at the top of his customer service game!

peggyg

Jun 6, 2013

I was so pleased with Dave Smith. (This is my firs time with American Service Center.) Dave communicated with me in all aspects of the work to be done on my car. I liked that he was approachable, friendly, and professional. I feel very happy that I have Dave as my service manager and look forward to working with him in the future. I have owned my Mercedes since 2003 (purchased at a different dealership) and this is the very first time I have been treated as a valued customer. I thank you for a wonderful experience. Peggy Garlich

Booth01

Jun 4, 2013

Tim and the whole team did an excellent job with this sale. We only buy cars once ever 10 to 12 years, and never one at this price point, everyone treated us with patience and respect! Thanks Bill Booth

wstapp

Jun 1, 2013

I have used this dealership since 2003 and will continue to do so as long as we own our Mercedes. Service is impeccable and reliable, the service center staff I have worked with have always been friendly and helpful, and I am confident that any work done will be done properly and with great care. I have never done any comparison shopping to try to find a less expensive alternative facility to service the car nor do I intend to: I trust the work done by the mechanics at Mercedes-Benz of Arlington and I would recommend both the dealership and the service center to anyone shopping for a Mercedes or who needs to have work done on theirs, regardless of its year or model.

tmcrppn

May 22, 2013

I was very impressed with the speed and quality of the work performed when I brought my E350 in for an emergency tire replacement. I previously had never dealth with Mr Cross -- my usual service manager was on vacation. I was most pleased with his attentiveness when I brought my vehicle in for this emergency tire replacement without an appointment. I continue to be impressed with the ASC sales and service staff.

mozelle30

May 21, 2013

Overall service and Sale-man was great. I would definitely recommend my friends to visit your dealership. The show room looks nice and well kept up.

blanchet

May 16, 2013

Frank is fantastic. A real professional who puts customers first. He works very hard to ensure that the experience of buying a car is great. Will buy all my future cars from him and recommend him highly to all my friends.

Trinidiva

May 14, 2013

This was out first experience in the service department since purchasing our car. It was flawless, there was no wait time and everyone was very professional

DrAprille

May 13, 2013

The experience was positive on all fronts (i.e., timeliness, customer service, etc.). They were super helpful when I left my laptop in the trunk of the Mercedes rental. One of the gentlemet literally ran around to the rental car site to get my computer for me.

jumper01

May 8, 2013

I was very impressed with the speed of getting signed in, the courteousness of each person I came across during my visit, and the satisfactory completion of the work needed on my Mercedes. I have been to many dealers, Mercedes and otherwise in the last few years, and this was for sure the best experience I have had. BJ Steinbach

Riverse47

Apr 26, 2013

My Overall experience was great. My sales agent James and Financial Manager Mike went out their way to make my experience with ASC a success. They both were forthcoming in their responses to my inquiries and professional with the overall process. I would definitely recommend ASC to my family and friends. i will also continue to have my vehicle serviced with ASC. Kit Cross is my service advisor whom I've bern with for the past 45 months. it was his professionalism that made my decision easy to purchase my new Mercedes from ASC.

spunkycarol

Apr 26, 2013

Excellent service and friendly personnel. Routine maintenance was completed in the timeframe promised. My car was returned to me in a clean condition -- great wash and vacuum job! The waiting area was very comfortable and has nice amenities such as wifi & beverages.

kscudder

Apr 23, 2013

I called and made an appointment but when I arrived they did not have an appointment for me. I know I called the right place because they gave me directions to your location. They weren't too happy about trying to accomodate me, but they did. I'm not sure why because they shuttled me back to my office and I asked the driver if they were busy today and he said "no, not at all." Once they dropped me off, it took them a long time to call me back with their diagnosis. I had sent an email to my Service Advisor and never got a call back. Since I am a short walk to the dealer, I stopped by after I ate lunch around 1:45pm. I was angry and ready to tell them to give me my car back so I could go elsewhere. My advisor (Dan) was somehwat surprised to see me and said that he didn't know what was going on with my car since he had just got back from lunch as well. I guess they get really long lunches or he had a late lunch and failed to talk to the mechanic before he left for lunch. At that point, I asked him if he received my email and he said yes. He said he did not pass the information along to the mechanic because he would tell him to "F" off. Those are the works he used for verbatim. Even know I am easy going, I thought it was very unprofessional for an upscale delaership. The mechanic did a really goof job of diagnosing and fixing my issue but my overall experience was poor.

lashon1

Apr 23, 2013

My experience was positive. I like that you now receive a Mercedes-Benz as a loaner instead of another vehicle. In my opinion the prices were a little higher, but I went to the dealership because it is closer to my home than the other Mercedes-Benz dealerships.

Matt1350

Apr 14, 2013

This is my 10th Mercedes-Benz auto purchase and my 6th at ASC! I think that demonstrates my level of satisfaction!Thank you,JM Gaglione

5farms

Apr 6, 2013

This is my first Mercedes Benz and my first experience with their service. I was truly amazed at their organization, speed, and friendliness. Eventhough i received a loaner rental car, the work was finished the same afternoon. I have tended to avoid dealerships, but this experience with Mercedes Benz of Arlington has made me a loyal customer.

Rosenberg555

Apr 3, 2013

This was my first Mercedes, and everyone made me feel so welcome. I went to 2 competing dealerships that day, and hands down our guys in Arlington BLEW ME AWAY! I would recommend everyone to buy from Mark and Frank for 100 miles.

Harideep

Apr 2, 2013

Super service. Gary was very helpful in interlocuting with the warranty company. We never had to bother about the loaner. The car came back shining and its interior was also very clean.

glenna0618

Mar 31, 2013

I had a completely positive experience. The rental car was ready to go and took no time at all. My service manager was friendly and efficient. The work was well done and on time, with a call received that my car was done. I had a perfect experience.

TanyaNaranjoGlorioso

Mar 29, 2013

Mustafa and his staff were were exceptionally professional! i was very impressed and extremely pleased :) i would highly recommend American Service Center to friends and family!

KRO1953

Mar 26, 2013

Outstanding experience. Very informative an friendly staff. They could not have been more accomodating in answering questions and working out details of the deal. I would highly recommend this dealer, Mercedes-Benz of Arlington to anyone looking to buy a new car.

Rabbit3203

Mar 25, 2013

Garry Burk provide excellent customer service. Explaining all issues and cost. Had an appt. for 9:30 and my car was taking in on time. My only concern was I didn't have an alternator issue before I went, but had one when I left, car shut down before I got home and I had to have it towed.

Eday

Mar 20, 2013

Excellent serviceVery happy resultsVery positive interactions and always customer friendlyBusiness manager was excellent and provided sound advise and options and delivered best possible package

gwnovak

Mar 20, 2013

Was greeted by Garry Burk, my service advisor, as usual, in a friendly manner. He promptly determined the service I needed, told me how long it would take. The service was actually completed in a shorter time and my car returned, freshly washed. A very good visit.

mercedes0907

Mar 17, 2013

I would like to thank my service rep Max for always being professional ! I enjoy having him taking care of me and my R350. The service guys are awesome!

dcbanner

Mar 14, 2013

In brief, this dealership seems to just seems to be far superior to the others in the area. I shopped 2 other dealerships in Northern Virginia and one in Maryland. I live in Vienna and work in the Chantilly area, but choose to make the extra trip to Arlington where I felt confident I would receive superior time and attention for my car. My servicde advisor got me in and out. My sales person from when I bought the car came by to ask how I was liking my car and seemed to actually remember who I was and cared about my commnents. I am certainly a satisfied customer and will continue to use Mercedes Benz of Arlington and have recommended it to friends. David Banner

cvjabj

Mar 10, 2013

This is the 6th Mercedes that I have purchased from ASC. The service has always been excellent and continues to be so. I would recommend this dealership to anyone who has decided to buy a Mercedes and to seek out Rene Ayala (my salesman) for the past eight years.

shinernie

Mar 10, 2013

Mr. Garrett is an outstanding representative. Mr. Garrett's in-depth knowledge combined with his easiness approach to customer like me, made overall an excellent and pleasant car buying experience. Thank you very much!

Djg2700

Mar 2, 2013

Mr Gafurov was very helpful in locating the particular Type of C class that we were interested in, and the negotiating process was low-key and not stressful. Most pleasant experience I have ever had buying a car. The post-sale explanation of the specific car's operating features,using an I- pad, was very helpful, and he followed up several times afterwards to ensure we were satisfied. I would recommend him to others.

danejaques

Feb 16, 2013

Greg Smoak was outstanding. He was forthright in dealing with us and provided great service. He worked hard to locate a pre-production vehicle with the hard-to-find options we wanted and guided us through the ordering process very nicely. He even stayed late to deliver the car on the same day it arrived at the dealership. Well done!!!

Atreya56

Feb 12, 2013

It was great working with Larry and John, the GM - their professionalism and courteous treatment helped clinch the deal. I would definitely recommend working with these two gentlemen.

JMDVillar

Feb 10, 2013

It was a good experience overall, however, I had to spend the entire day at the dealership due to that a malfunction was encountered on the left tun signal on the left mirror. I had to wait for it to be fixed in order to take delivery of the vehicle (E Class). This is the second vehicle I have bought at Mercedes-Benz of Arlington and twice Ron has done a very good job.Thx

Chinesecoin

Feb 7, 2013

Enjoyed working with used cars sales Person Max, provided a excellent service & was able to work with his management in getting a workable deal accomplished to my figure of affordability.Person in Title and final sales paper work provided outstanding service in a minimum of time.Only area of concern was the coffee / tea area could use a upgrade.

mikeandterri

Feb 7, 2013

The service lane is indoors, which is very nice considering it was 25 degrees outside when I dropped of my SL550 to have a blown out tire replaced. I was on a tight schedule during my lunch hour, so Max had me in and out in about 10 minutes with a loaner car from Enterprise next door. My experience with Enterprise was surprisingly good too. Max called me later that day to report that I had damage to 3 tires, one which was less than 6 months old that I had purchased at another dealer. I faxed the receipt from the other dealer and also gave him the contract number of the wheel and tire protection I had purchased with the car and next thing I know he replaced all three tires under warranty. The only thing I had to pay for was to have the front end realigned (pothole caused all my problems.) My only very minor complaint was that when I went to the cashier to pay, both ladies had their backs to me, one working on something, the other surfing the net. But in the end the valet brought me a freshly washed vehicle, and the spare and tools had all been put back where they belonged. A very good first experience with this dealer.

jssnare

Feb 5, 2013

I had a very positive experience with J.J. Bokhari, the sales representative, during the process of selecting and purchasing a 2013 C300 in January 2013. I had several visits to the dealer and Mr. Bokhari exceeded all expectations in customer service to answer all of my questions and by providing useful and relevant information to assist in my decision making process. He was also very helpful in guiding me through the purchase and financing process as well as demonstrating all of the features of the C300 vehicle I purchased.

Msavino11

Feb 5, 2013

I continue to use American Service center because of the outstanding service and my Service person Kit Cross, his superior customer service is why I keep coming back.

Harideep

Feb 4, 2013

Gary was very patient with the warranty company and worked closely with them to get them to use the MB parts for the repairs. There were some issues about diagnostics cost which Alfred personally reviewed. All in all, a great experience.We also just purchased a 2012 GL 450 from your pre-owned unit (first owner titling). In excellent condition and Alex helped us through the process. Betty (Finance Manager) in the pre-owned unit was also very good to us. This is our fourth MB from ASC (E320, S430, S550 and GL450) since 2002 and we are very happy with the customer service. We have the S550 and GL450 now.

Wmpierce3

Feb 2, 2013

Great service and great dealership! I am looking forward to working with them in the future and referring friends and family to them in the future.

susancarlsonMB

Feb 1, 2013

American Service Center (ASC), Arlington, VA has the worse service department I've ever encountered! In particular, their "service advisor" Max KIA is not only clueless about products, but to make things worse arrogant and dishonest. My experinece is based on two horrible enounters -- there will be no potential for "third time is a charm!" 1 - a few years ago, I entrusted my CLK to ASC's Max KIA to not only have service done, but also provide me a quote for repairing a scratch. He called me when I was scheduled to pick it up and told me that the car had been an accident, but no worries, he would ensure it was repaired quicky and completely and I could keep the loaner while the body work was being done. I agreed and told him I would expect that while repairing the damage they caused to my vehicle they would paint the scratch on the door at their expense. He told me no worries, he would take care of me. When I arrived to pickup the CLK, I was presented with a bill that showed a 10% discount on the repair of the scratch I initially sought their help to fix. Max was no where to be found, nor was a manager. So, I paid for the car drove it home. I tried to contact Max and ASC management about the situation after the fact and got no where. So, I chalked their service department up to a bunch of crooks and took my business elsewhere. Ironically, when my husband recently traded that car for a new car, ASC tried to discount the value of the car based on the "shoddy repair work". Fortunately, the deal had been cut and the salesperson, a true professional, honored the original offer for the CLK. (My husband, of course, explained the fiasco with ASC service.).2 - Today, the keyless entry on my new ML 350 failed, and since I was in the area and had recently purchased the ML 350 from ASC, I drove into the service bay and asked for help. After being shuffled around, I was finally directed to Max KIA. Max KIA reinforced his character as clueless, arrogant, and dishonest! He acted bothered to have to help a customer and then accused me of not knowing how to use the keyless entry. As he walked around the car, he showed me how the touchless sensors work. (I've been driving the car with no issue for a month, so I know how it works... but today it failed and could not be opened by me nor the MBRACE app, nor the MBRACE on-call people. He suggested I use the key to enter the car in the future. The only saving grace was KIA didn't crash my car nor try to charge me this time. All I got was his attitude!So, MB ASC, think about it ... maybe you need to get your service department up to MB standards -- and get rid of KIA!

jfgatt

Jan 31, 2013

Reminder of the upcoming service was good although the car did warn me each time I started the car.I have always had good service at this dealer reason why I have had MB the last 40 years.Joe Gatt

nancywodka

Jan 31, 2013

I am always treated like a valued customer and the work is well done. A loaner/rental car is always provided. Good value is given for the price.

jvalent670

Jan 21, 2013

Frank gave me very good service. When it was decided that I had to order a car since the one I wanted wasn't available he kept me informed of what was going on. When the car came in he explained all the features of the car to me. He also assured me that I was always welcome to come back to him with any questions.

kamgreene

Jan 14, 2013

good, friendly atmosphere.good, great, outstanding, stupendous, wonderful, exciting, exlirating! This is how servive ought to be. Mercedes sets the standard on how it should be done.

Binjones

Oct 11, 2012

Dave Smith is the reason that we come to Arlington Virginia for service. We live in Zloudoun county and gave to pass by Mercedes of Tyson's. we used to go their for service. It was not a pleasant experience. We decided to try Arlington. We make the hour and a half drive in to Arlington to have a great experience and we feel that the Dave Smith our service writer, cares about us and our business. - Dennis Jones

kim.lynn.18

Oct 6, 2012

The knob to my seat adjuster was missing and my car was not clean. Had 2 wait over an hour to order part and get car re-washed, but overall things were ok

toannviet

Jan 4, 2012

Purchased a new 2012 ML350 from ASC and dealt with Larry Haney. He was extremely honest, knowledgeable and adjusted his schedule so that we could meet on his days off. I was also very impressed with the Marcus, the Sales Manager. We were able to agree on a price quickly, with non of the back and forth non-sense. The Finance Director, Debbie, was able to complete the paperwork in 10 mins and I was on my way home. Everyone I dealt with was easy to work with.

Lorraine Bussey

Dec 27, 2011

My experience with this dealership and its sales consultant, Calvin Hicks, were the more that exemplary. Mr. Hicks went out o his way to insure that all my questions were satisfactorily answered and ensured that I was completely satisfied before I left the premises. He more than met my price constraints. Mr. Monro also was more than helpful in answering my financial questions and processing the necessary paperwork.

Mmath24

Dec 24, 2011

It was a pleasure working with Larry. He was a thorough professional and showed that he cared about me not only as a customer but as a person. He worked with me and over time we got the deal done. I feel very comfortable recommending Larry to my friends and family.

Epaul65

Oct 27, 2011

In the market to buy a luxury car and after several months of research decided a new Mercedes was the car for me. After a few more months of researching where to buy the car ( price was important but I wanted reassurance of quality service and trust) I reached out to AMSC through their website and am glad I did! The team was very helpful, knowledgeable, responsive and provided the excellent customer service one expects when buying a Mercedes Benz. After my initial vetting I was connected with a sales person who provided the same excellent customer service and responsiveness and am now the proud owner of my 1st Mercedes. Based on this experience they have a customer and a fan for life.

33scottie33

Oct 25, 2011

Ralph and Jeff went above and beyond to correct the issue I had with the Finance Manager. So, I decided not to let the actions of one person to affect the entire dealership and other employees.

kirka41

Sep 12, 2011

Sales staff are well educated on their many products and have proven to be honest and dependeable. Good trade in value and outstanding personal service.

DGS80

Jul 17, 2011

I worked with this dealership over the phone for several weeks looking for a specific year/model used Mercedes. They received one in stock and contacted me to come in and take a look. I had to wait several days because the car was "getting its Certified Pre-Owened inspection and detailing". I was told it was pristine and I wouldn't be disappointed. They pressured me to place a $1000 deposit over the phone to be sure it wouldn't be sold before I arrived (I refused).I went to see the car and took it for a test drive. The car's dash was dusty and certainly not recently detailed, but no big deal. Upon further inspection the inner third of the left front wheel was worn to the belts (eventhough the car had a brand new VA inpsection sticker on the window) and the front air dam was cracked and damaged. But what really made me run away was when I opened the hood of this car -- that I had to wait days to see while it was being meticulously mechanically checked -- only to find a rodent's nest of shredded paper and leaves sitting right on top of engine manifold!When I pointed all of this out to the salesman, his reply was "Well, it is a used car" -- that's not the answer I expected when looking at a Certified Pre-Owned Mercedes.

bat421

Jun 6, 2011

I have been taking my current used Mercedes to ASC since I first acquired it from a large multi-brand dealer chain. I wanted to try an actual MB dealer for service, and compare it to my prior--mostly bad--dealer service experiences with other brands. I've used ASC ever since that first repair, due to what has been superior customer service and excellent quality of repair.From the time you pull into the garage-like, yet open service drop-off area, to the quick approach of an ASC associate to help you, all the way to the clean, repaired car you pick up, and the email/phone follow-ups, the service experience at ASC has been a world of difference from other dealer service I've had.While that customer experience is all well and good, the quality of repair at ASC has been excellent. I don't recall *ever* having to take my car back because something wasn't done properly, or *ever* having to argue with anyone about things done that shouldn't have been done, or things not done that ought to've been done. And while that certainly should be the norm, my prior experience with dealer service--as well as most independent repair shops--marks this as particularly noteworthy. I was lucky enough to have Dan Moreau as my first service advisor/assistant service manager, and I continue to call on Dan whenever I have service questions or issues to resolve. Dan has listened carefully to my questions and requests, and has answered honestly and thoroughly. Dan has also helped secure MB-USA coverage for items that might not--technically--be covered, but which an owner shouldn't really expect to pay for. (Overall, and happily so, this Mercedes has been far more reliable and even economical to maintain than either of two prior cars, a Honda and a VW.)As with an earlier reviewer, I live in DC, and find ASC convenient to Metro. Should you not wish to walk the three blocks to/from the Ballston station (Orange line), ASC offers shuttle service.I will certainly lean toward Mercedes for my next car, and will definitely continue to have them serviced at ASC.

jmallett

May 23, 2011

I requested diagnostics because the Check Engine light was on and agreed to pay $ 120 for the diagnostic.The diagnostic was not completed and instead the service center put a Virginia inspection rejection sticker on the car (which is registered in Massachusetts and has a valid inspection sticker).When I questioned why I should pay for uncompleted work I was told "that's your problem"I registered a compliant on this companies web-site. I received one voice mail - which I returned but only reached their voice mail. The service center never bothered to follow up after this, even though I clearly stated I was unsatisfied with the work. Here are the reasons why this service center gets a bad rating:Customer service - very bad Poor response to customers questions Apparent lack of interest in resolving the issue.Quality of work - very bad The work was simply not done, even though it was paid for. Probable breach of contractFriendliness - very bad Apparently predatory behaviorOverall Experience - very bad Customer paid, but no actual service providedPrice Paid - very bad Nothing was achieved for the amount paid.

mikek313

May 19, 2011

I have always had the best service from Dave, he is the only one I go to at your dealership. Prior to having my car serviced with you I had used others dealers and none of the service managers or service comes close to what Dave does. Dave is honest, upfront and very customer satisfaction oriented. He has built up a trust factor with me for any of the work that needs to be completed. He always handles my service very efficiently.

JJPSGP

May 18, 2011

Dave Smith and the ASC team keep our high-mileage Benzes humming along. They almost always get it right the first time, and when they don't they are prompt to remedy any issues. Courtesy and responsiveness couldn't be better. Bills are very detailed; you know exactly what was done and how much it cost. I prefer email communication and they support that.

Kimmeljason

May 18, 2011

Each time I come to the dealership for service, Max is A pleasure to work with. Most times he has the work done quickly that same day.He also makes the experience more personal than I have experienced at other shops in the past.They also have refinished their facility and it is top notch.

Spero

May 18, 2011

Kit Cross has provided great service for the past two years and has made every visit exceptional. The dealership has also been very customer conscious to make the physical areas accessible during the upgrade of the facility. I have never experienced such attention to detail during my fifty years of automobile ownership and maintenance.I am also very satisfied and impressed with the road-side service that has been provided. Not only has it been prompt but also at not cost to me!!!!Thank you Kit and the management of ASC that has been in business since 1937.

BPiscopo

May 17, 2011

ASC has exclusively serviced our E- and S-Class vehicles for over a decade. In every instance, our service representative (Dan Moreau) and his staff have met or exceeded our expectations. From the moment we call for an appointment until the time we leave the dealership after pick-up, ASC's primary focus is on customer service. Everyone goes out of his or her way to make us feel important and special! We are promptly greeted by name when we arrive in the service lane, quickly advised about unexpected repairs needed (including recommended maintenance actions and costs), and our cars are always ready at the designated pick-up time. Further, ASC recognizes that owning a Mercedes can be costly and has always stood behind everything it has done for us to ensure we are fully satisfied with the quality and value of the work performed. We can't imagine having a better, more satisfying experience with any other dealership!

igburns

May 17, 2011

FOr years I have had my car serviced at this dealership, and I have to say the reason, I decided to purchase a new Mercedes is due to Mr. Dan Moreau, my service writer, he's wonderful to work with. He's pleasant, kind and honest and knows his cars pretty well.

mktony

May 16, 2011

Max Keya is very professional knows what he is doing great personality explain everything to me great service advisor great service My car was fixed Wash nice and clean I'll definitely come back i will recommend anybody to come there to see max keya.thank you Tony

Brian Hart

May 15, 2011

I live in DC. I use ASC because of the convenient location in Arlington, VA. I also like that a metro station is only a few blocks away from the dealership making it very convenient to drop-off and pick-up my Mercedes. ASC does offer pick-up and drop-off service as well as loaner vehicles if needed. I recently took my Benz in to have a window regulator replaced, which if you have owned more that 1 Mercedes you know this is a common problem. ASC was running a full vehicle interior and exterior beautification treatment special that I added on. I was astonished. It looked like a brand new car! They cleaned the interior and got out grime and dirt I thought would be there forever. I deal with Dave Smith as my Service Tech Advisor everytime I take my car in for service. He is the best. He knows my car better than I do and I consider myself a Benzo. The quality of work and atttention to detail ASC gives you and your vehicle from start to finish would make Mercedes' German engineers in Stuttgart proud if not a little jealous. ASC prices a very competetive even with independent non-certified vehicle repair shops but it is the customer service that ASC gives you which makes the choice clearly in their favor. When it comes time to buy my next Mercedes I will give ASC the opportunity and see if their sales department can hold a candle to their serivice department.

rkiper

May 15, 2011

Dave was completely professional and handled all of my needs and kept me completely informed throughout the entire process.I will continue to use both of them and the dealership to service my Mercedes and highly recommend them to my fellow Mercedes owners.

d_swiger

May 14, 2011

I have purchase three mercedes. That last two were specifically because of Dan Moreau, the best service person in the world. I told the sales person I would not purchase until Dan was my continual Service Manager. He is extremely personable, professional and most importantly is a huge Steelers fan, which is a major plus. Overall, a great experience over other deals in the DC Area (HBL SUCKS!-) I will be purchasing my next mercedes from ASC and will continue forward with Dan. Thx Dan and ASC for a great experience!-) David Swiger

Joecatjr

May 14, 2011

Very accommodating with test drive ESP with cars that had options I was interested in but not sure if I wanted. Greg made sure I was able to drive two different cars which combined had all options I was interested in. I ended up getting all the options I experienced and really like them. Jack Rolo spent a good hour discussing my options when my previous 15 year old Mercedes was needing to bre replaced. His insight and knowledge was invaluable in my decsion. He also enabled my old car to keep running till the new one I ordered arrived.Dave Smith has been my service advisor for the past 10 years and has always been there for me. Has helped me so many times over the ten years I consider him a true professional and friend. He always keeps me uptodate on any service issues and bends over backwards to accommodate my schedule. I will continue to take advantage of the excellent service I receive at ASC for my new 2011 Bluetec as well as my wife's 2008 300C class Luxary sedan.

BethBill

May 13, 2011

Taking my mercedes to American Service Center for maintenance has always been a pleasant experience. Dan is always professional and courteous and most importantly responsive. I will never take my car to another dealership for repair as long as Dan is still my service representative.

Butch Hopkins

May 13, 2011

I have been very pleased with the service which Dave Smith has accorded me in ensuring that my car is serviced correctly and timely. Dave and Gary Burton have provided exemplary service to me since 2001. No matter which dealer I may acquire my Mercedes from, I'll always bring it to the American Service Center for service and maintenance because of Dave Smith and Gary Buirton.

karenbose

May 13, 2011

This is the 4th Mercedes that I've purchased from ASC and Eliott Brown is the absolute best sales agent. He understands your needs as well as works within your buget. I will continue to purchase my vehicles from Eliott.On the service side Dan Moreau is the best! Hands down, he works with you on scheduling, service and price. He understands what you need and have never tried to force me into getting something done to car that wasn't necessary. I trust him and his judgement 100%. Whatever he advises for my car, I just do it - no questions asked as I've learned over the years to trust him. He's wonderful and I value his opinion. Keep up the great work Dan and Eliott!

Landodolce

May 13, 2011

I've had a Mercedes since 03 and Dave smith has always taken care of me in the most respectful and accurate way, and Vernon as my vallet contact has treated me o so well and now with my new 2011 sales guy Calvin hicks is one of my new favorite peopleTen thumbs up to dave smith, Vernon , and Calvin hicks I'll b a Mercedes owner for life .... Thnks American service center

lhw5333

May 13, 2011

Mr. Dave Smith, Assistant Service Manager, will prove to be the most personable and trustworthy auto servisor advisor that you will meet is a world of pirates and thevies. I owned two Mercedes, a 1994 and a 2006. Although these vehicles were not purchase from American Service Center (ASC), Mr. Smith always handled my issues and conerns with the utmost respect and reliability. As a loyal customer, I was afforded special discounts and service considerations. Since 1988 I have been a loyal ASC customer, simply because of the relationship that I have with Mr. Dave Smith and my belief that I was going to get the most reliable and valued service for my investments.

lynnedef

May 13, 2011

Dave Smith has been our customer service manager for 12 years. When he moved to the Pitt St. location, we moved there as well to be with him. When he returned to Glebe St we returned there with him. He is the BEST. He Always takes care of both my husband and myself in an efficient, courteous, knowledgeable and prompt way. We consulted him when my husband bought his 2006 Mercedes and when he just recently bought a 2011 Mercedes wagon. I consulted Dave before and during the time my car was in the body shop being repaired after an accident. We feel like he is family, he treats us like family. Who can ask for more. American Service Center is lucky to have him.American Service Center as a Dealership has improved their customer service ever since they have been going through their renovatins. Everyone is much friendlier and going out of their way to help in any way they can. I hope this continues after the renovations are completed. It is a much better atmosphere, one that a customer expects in a Mercedes Dealership. Keep up the good work Lynne DeFrancisco

Matt Egger

May 13, 2011

I purchased my car nearly ten years ago, my exposure to this dealer now is almost exclusively through David Smith, my Customer Service Representative. Dave is the person who handles the care, service, and maintenance of my automobile. Dave is knowledgable, patient, courteous, helpful, efficient, honest, and personable. Dave has always given me solid advice about the care of my car; he distinguishes services that are necessary from those that can be deferred; and he is candid about costs. He is always willing to take time for an explanation, and he very understanding about the high price of service. I would be content to have Dave as my service person for the rest of my driving days. I intend to purchase my next car from American Service Center, in large part because of my positive experience with Dave. I heartily recommend American Service Center generally and Dave in particular.

quallt

May 13, 2011

Dan Moreau is my service representative and was very responsive in accomodating my work schedule and resolving the issue - and detailing my SL500 so it was like picking up a new car. Marv Wentzel is the top service mechanic in the area for Mercedes. He understands all models and makes.Together their are an awesome team.

stevet371

May 13, 2011

I have had a decades long relationship with American Service Center.They a fabulous to work with from new car purchase (I have bough 6 cars there.The service is always exceptional and the team headed by Gary Little and my service rep Max Keya always does what they say they are going to do on time and on budget.The shop and service bay is al;ways clean and they treat you as part of the family.The family run operation has the local touch and I look forward to working with them for year to come.

butchsheffield

May 12, 2011

I have bought three new M/B from this dealer. I have used this service department for twenty-nine years. Have had all three M/B's serviced here. I have never been disappointed with the quality of the service.My service manager, Dan Moreau, is like a member of my family. He is alway ready to help me. I still have my; 1983 300D, 1992 300E & 2001 430S. All serviced at this dealer. They have never been serviced anywhere else.

CFulford

May 12, 2011

Recently moved from a 1 mile away from this dealership to what is now a three-hour drive. (probably a two hour drive from any M-B dealer). So comprehensive service and anticipation of work required each visit is very important to me. ASC gives me that.

diyale

May 12, 2011

Any time I have a question about my MB, I send an e-mail to Dan Moreau of the service department and I always get a positive response for assistance. He explains very well and makes arrangement to fix the problem. For minor things, I can just drop by and he takes care. I have been having the regular service for my MB at the service department of this center for the last 7 years, I had always a very positive impression.

Ejfooter

May 12, 2011

Had a wonderful experience at this dealership. David was prompt and professional, he kept me up to date on my car's status, and he was a pleasure to work. He was knowledgeable and the work was fairly priced. I would recommend this dealership to anybody in the greater DC area. All 5's from me.

faithapt

May 12, 2011

The reason I go to American Service Center for service is Dave SMith. He is the 2nd Service Manager I have had - this is the 3rd Mercedes we purchased from there. He is very attentive, always makes sure I understand what work is being done and why, and proactive about giving me the best price possible.

James.E.Collins

May 12, 2011

American Service Center consistently has been vastly superior in all aspects for service on our two (and several before our current 2) Mercedes vehicles. - Dave Smith (and before him Gary Burke) know us personally, are exrremely responsive, and thorough in accommodating our needs. - Dave Smith keeps track of our service status as far as scheduling, and keeps us informed while service actions are in progress. He goes out of his way to be accommodating and careful with our vehicles. - The quality of service is always top-notch, with no rework ever required. - Possible needs over and above what we consider our immediate needs regarding maintenance, are always checked - gives us assurance we are in good hands. - All personnel, including management, sales, service, and body work, are consistently courteous and immediately responsive. - The facility is always well mananged, and well maintained and clean.I can say all of this as a former chief engineer and commanding officer of a nuclear submarine - I am always feel confident when taking our needs to American Service Center of Arlington, Virginia.

juswign

May 12, 2011

I HAVE PURCHASED 5 VEHICLES FROM THIS DEALERSHIP, 4 NEW AND 1 PRE-OWNED. THEY ARE ABSOLUTELY THE BEST WHEN IT COMES TO SALES AND SERVICE. I WOULD CHALLENGE ANYONE TO SHOW ME A DEALERSHIP THAT IS BETTER WITH STAFF AND DEALS! THEY ACTUALLY CARE ABOUT THE CUSTOMER AND HAVE BENT OVER BACKWARDS TO MAINTAIN OUR 17 YEAR RELATIONSHIP. I RESPECT THAT. MY SERVICE MANAGER DAVE SMITH IS SPECIAL. MY WIFE HAS EVEN SAID IF HE LEAVES THE COMPANY WE ARE GOING WITH HIM. THE LATE GREAT BUD DAVIS HAD ME BUYING CARS WHEN I SWORE I COULDN'T AFFORD IT. "JUST LET ME WORK THE DEAL" AS HE WOULD SAY. I THINK HE TOOK A CUT ON HIS COMMISSION JUST SO I WOULD BE HAPPY. DAMN, I'LL MISS HIM. HATS OFF TO ASC! YOU GUYS ARE THE BEST.

kmboyle

May 12, 2011

(*** I attempted to send in an earlier rating but there was a problem with my password/username and I'm uncertain if it was submitted so I'm sending another rating***)My wife (Susie) and I (Kevin) have used ASC for many years. It is an excellent dealership--wonderfully run! We have also worked with Dave Smith for many years and have ALWAYS been pleased with his service and assistance. ASC is VERY LUCKY to have him.We have recommedded ASC to friends and in particular Dave Smith. He knows the product so well and although nobody likes to pay $$$ for repairs/service--he makes it as pleasant and acceptable as possible. He has a real knack for making a customer feel comfortable too.

lebner

May 12, 2011

Dave Smith is an outstanding service manager, and Dino Perez an excellent, low-pressure sales representative. I have bought three Mercedes Benz from American Service Center and never have been disappointed with either the sales or service departments.

paul

May 12, 2011

Been working with Dave Smith for years. He always has taken good care of us with prompt and personal service. Anytime he can provide discount service coupons he does. Cars have always been fix correctly the first time and he has always provided loaner cars that we are comfortable driving.

Rosbit

May 12, 2011

I have been with the dealership since I first bought my E320 in 2004. In particular, I am extremely satisfied with the service manager, Dave Smith. He is knowledgeable, very detail orientated and extremely accomodating to customer needs. He has always got me what I needed and cost-effectively. In a scale of 1 to 10, I would rate his performance at 10, without hesitation. Dave would be an asset to any service department.

spej90

May 12, 2011

Have worked directly with Dave for ten years taking care of our 2001 E320. We always come on time for each service, and he has always given us a complete background and what our choices are each time. He tells us when he is not sure and when he is. He tells us what can wait and what can't. That way we know what is coming down the line. Great advice, thoughtful and concerned. We have been able to keep and maintain this car because of his outstanding attention to us and the car. His track record has been remarkable. The car now has 170,000 miles and it continues to perform well for us.

voltron88x

May 12, 2011

Great dealership. Super friendly and helpful service advisor (Dave Smith). Super quick turnaround time. Other than the on-going construction at the site, which was a minor annoyance, American Service Center is by far the best Benz dealership I've ever experienced. Further I have a more rare G-class Mercedes...but they took care of it like they actually knew what they were doing. Made me confident it was in good hands.

bubcam

May 11, 2011

I have been doing business with ASC for ~ 12 years. Their service is primo and my service advisor Dave Smith is EXCELLENT/OUTSTANDING. He is curtious, understands the issue, informative and reliable. Dave is a truly an outstanding American and has become a friend. I would highly recommend ASC and Dave Smith to anyone.

Jerry C.

May 11, 2011

I have purchased 4 Mercedes-Benz from American Service Center since 1998. After the initial purchase, I was PARTICULARLY impressed with the service provided by Mr. Dave Smith, a Service Manager at ASC. He is extremely knowledgeable about M-B autos, concerned with the guest's time and money, extremely professional, checks to insure all service and maintenance needs have been addressed (and is a heck of a personable guy to boot.) I say without reservation Mr. Dave Smith is THE reason I purchased 3 more M-B autos at ASC. Of note, when in the waiting area, WELL more that half of the pages are for Mr. Smith - - a testiment that others share my strong feelings regarding his handling of Guests and service/maintenance. He should be commended and recognized for his talents and professionalism!Jerry Craig / La Plata, Maryland

sdolley

May 11, 2011

2011 marks our 10 year anniversary working with Service Manager Dave Smith. Dave is friendly, funny, knowledgeable, responsive, and he makes me feel like I am getting a great price-I wouldn't know since we do all our work with him on our 3 Mercedes vehicles. Always easy to get a rental car, over-communicates if needed, what more can one say, Dave's presence makes me hesitate to leave the Mercedes brand of products and drove me to make my last car sales purchase from American Service Center.

tmcrppn

May 11, 2011

Have used ASC for sales and service for over 20 years. Very satisfied in all respects.The quality of the cars (we've purchased both C-class and E-class models) is unsurpassed. And the service department is equally impressive. Appointments are easy to schedule, and the work is completed in a timely manner. And on those few occasions when I needed to have unexpected work done quickly, I've never been disappointed.

dqellis

May 9, 2011

I have now purchased two vehicles from Mr. Smoak. My buying experience with both cars was exceptional. Greg has very comprehensive product knowledge that made my selection process a lot more manageable. More importantly however, Greg's support after the sale has also been excellent. He is never hard to reach and is always prompt to suggest ways to resolve my current issue... up to and including visiting my home to pickup my car and deliver a loaner. Over many years I have purchased many automobiles but never have I experienced after sale support like this! Good job Greg Smoak and good job American Service Center.

andrealgeorge

May 6, 2011

OMG... Garry, Stan, Hugh and the valets took such good care of me. They treated me with respect and I totally appreciate it. As a woman it is typically an awful experience going to a dealership or in for service. This was a FANTASTIC experience. I felt respected and feel that I received an amazing deal. I am so grateful for the teamwork that was displayed in handling my service experience. Thank you guys!!

steaksandwich

Apr 17, 2011

My wife and I test drove many different luxury crossovers before agreeing that the ML350 was the perfect fit. What really sold it for us, however, was our experience with Frank Namin. Frank's 22 year career as a Mercedes salesman is a testament to his consumer first attitude and his steadfast belief in the product. It's rare that you walk away from the car buying experience with a smile. Yesterday, my wife and I not only gained a new car, we also made a new friend.

ejordan1

Mar 10, 2011

The process to order my new Mercedes E350 Bluetec was straightforward, and the dealer accelerated delivery by modifying the specs of a vehicle already in the delivery pipeline. Mr. Calvin Hicks impressed me with his superior knowledge of the product, and Mr. Frank Namin impressed me for his responsiveness and transparency of the purchase process. Once completed, the upgrade of the new showroom will be a great asset to a great dealership.

bobcat12

Feb 28, 2011

We had a great experience when purchasing our new car. The entire sales staff was friendly and willing to help us out in any way possible. I would definitely recommend others to go to this dealer if they were interested in a Mercedes. I absolutely love my new car and am thankful to the American Service Center for their great customer service!

docjoun

Feb 28, 2011

I had worked with Calvin Hicks in the past, so I knew he would be reliable a second time. He had actually stayed in touch over the years checking on my satisfaction with the car I leased, an ML 30 Blue Tec. Unfortunately, I underestimated the mileage I would need and I went over my mileage. True to his word, he was able to work out a deal to make it more beneficial for me to get into a new car lease, instead of the fees to increase the mileage on my old car. Even after the deal was done, I made a last minute change and decided on a larger SUV, the GL. He was patient and kind and accommodated my request. The office staff was also kind and offered their personal office space for me to change and feed my newborn child who came with me. Overall, a great experience. Best of all, I know I am getting a quality car!

CharlesRoller

Feb 23, 2011

The American Service Center dealership was very convenient to work with - especially because of their proximity to my home. My sales representatitive - Mr. Calvin Hicks, Jr. - is exactly the type of salesman everyone hopes they'll have the pleasure of dealing with during new car selection and negotiations. He is unerringly honest, tireless in his efforts to please his customers, and very accurate in his assessment of when a new car order from the German factory will actually arrive at his dealership. My GLK 350 is being stubborn in its refusal to retain the bluetooth settings from my year-old Verizon cell phone, but Calvin has repeatedly re-connected the phone with a positive attitude and complete willingness to remain at the dealership after his scheduled work hours have ended. His kindness has convinced me to buy a new cell phone - which will be helpful even if the GLK still will not retain its bluetooth settings.By far the most important source of my satisfaction with American Service Center is the professionalism of Calvin Hicks. Of special interest to me is Calvin's unflagging admiration for Mercedes Benz products - even while we struggle to make my new one work as advertised. I most strongly recommend anyone visiting American Service Center on Glebe Road in Arlington, Virginia to ask for assistance from new car salesman Calvin Hicks, Jr. - and you'll wish that Calvin had represented you on all previous new car purchases.

nawlinstornado

Feb 20, 2011

I had a great experience working with Calvin. He was proactive and helpful without being annoying. I went in to test drive the C63 AMG and ended up buying the E550 Coupe thanks to his patience with me test driving cars on the lot. The rest of the sales team was similarly helpful. No hard sales pitch - they let the car sell itself. I highly recommend both the dealership and the salesman.

Igmo5

Sep 14, 2010

I have bought several cars from this dealer and the reason is the service. There is never a problem getting a quick appointment for routine service. When something breaks, I bring the car in and they fix it without an appointment. A loaner is always available, either from them or a rental company(at no charge).The work is done quickly and correctly and the car returned clean. The prices are fair.The entire staff is easy to deal with and will do what is necessary to please the customer.

Snorris0814

Jan 21, 2010

I purchased a 2005 Mercedes SL500 from American Service Center after viewing it on Ebay. Upon agreeing to the price, I traveled to the Virginia Area and immediately felt welcome by the staff at American Service Center. Max, Mike in finance, and Charles were simply outstanding!! They surpassed every expectation I had during the buying process. They fully explained the features of the car, and strived to provide outstanding service the entire time I was there. The pictures listed of the car were true and the car buying process was the BEST I have ever experienced. I would strongly suggest all potential Mercedes Buyers to look at the outstanding inventory this dealer carries. No pressure was ever put on me regarding purchasing the vehicle. Please take the time to look into this outstanding dealership!!! Continued success to ASC!! Thanks for making the entire process so easy!

gcapodagli

Dec 23, 2009

after calling dealership and offering them a price and I got a call back close to the price I needed to be to buy a benz, car needed to be re cleaned and they did it for me. The consultant was very friendly and nice. He knew about the features of the car and helped me with getting rubber mats

mjohnsons

Dec 22, 2009

We drove from north carolina to pick up our mercedes benz r class. Salesperson promised the condition of the car like new and it was in great condition. Betty Radley had got us 4.99% which was good. I would buy another car from american service center again in the future.

teddyhig

May 29, 2009

MB dealership in Arlington is absolutely dishonest, disgraceful and incompetent. I brought my E320 in to get the catalytic converter replaced. In 2007, I brought it in to replace the other one so I was familar with the problem. I made the appointment 3 weeks in advance for 9 am. When I dropped it off, my service advisor stated that they would not be able to look at it until 1pm! I told him that the catalytic converter needed to be replaced and it was still under warranty so I would need a rental car. He told me that since I did not purchase my car at the dealership and he did not know it truly was the catalytic converter then he refused. He was rude and disrespectful! Needless to say, I got a rental car and left. Hours later, my service advisor calls and tells me it is the muffler NOT the catalytic converter. I was shocked! I decided that since I was treated so poorly that I would pick it up and told them not to fix it. He was FURIOUS! I picked it up without it being washed and greasy paper seat covers left in my car! I took it to another mechanic to get the MUFFLER fixed. He called me back and told me that NOTHING was wrong with the muffler it was the CATALYTIC CONVERTER that needed to be replaced!!!! I decided to call the GM to voice my grave concerns/treatment. He called me back after hearing my story and gathering info. He told me that "For some reason, we can't find the test for the catalytic converter"!! Can you believe it?? He started raising his voice at me when I got angry and said "What do YOU want ME to do?" There should be laws to protect customers for wrongful behavior. He took me as a fool. STAY AWAY!

JimOC

May 12, 2009

Never in a million years will i recommend this piece of trash of a service dept.These people should be ashamed of themselves for calling themselves professionals. My car's suspension was never fixed properly and each time, they answer, well drive it for a week and let us know. Can you believe that is the actual answer i received. After dealing with these jokers, i will never come back here and you can bet I will tell most of my friends and colleagues who drive benzes never to get their cars serviced here.

rbm123123

May 6, 2009

this is by far the worst dealership i have ever been to regardless of the brand... from the receptionist slouching in her chair with a fleece jacket on chomping on something... so the sexist unprofessional "sales"men it is the WORST! i wouldnt go back there if they were giving cars away.... service is non existant, i felt like i was in some street market swap meet, not a MERCEDES BENZ dealership.... DO NOT, repeat, DO NOT GO TO THIS DEALER!!!

c230

Apr 15, 2009

Very Poor Customer Service, Quote Low repairs but when you pick your car up the quote is out the window and they also left off the online coupons I brought in. It took a bad rating I gave ASC for the General Manager to call me directly to correct every issue I had with the entire experience. Generally overpriced and timeliness of repair is poor.

harrisrd

Mar 30, 2009

I'm not sure if they have heard of KBB but tried to sell me a car that was totally overprices. The sales rep and financing reps were both rude. Not sure how they've been is business as long as thy have. Good thing they sell Mercedes a car that sells itself. These guys are horrible.

beverly1009

Mar 7, 2009

In September I went into American Service Center to have my car service for recall items and sounds on the wheels. After being there decided to purchase a new car(2009). I wanted 2009 E class, with a pamorama sunroof, and fold in sideview mirrors,white if possible. The sales person I was talking with said I should keep my car. I left my car for service and when I came from work it wasn't ready. I had to rent a car. The next day was the same thing when I came from work. This time they give a me a MB to use. I spoke to Edward concerning purchasing a new car, he said that they didn't have any in white, with panorama sunroof, and they stop making the fold in side view mirrors on the E class. He side I don't sit in the back.I told him I didn't like the car that I had. He never showed me any cars. The day before I was to pickup my car the manageer call and said that they had a car I might be interested in. It was a 2008 demo that she was using. (no PR,) Edward showed me the car with the managers clothes still in it. I test drove the car and liked it. He said they would give me $30,000.00 for my car. But when I went in to the director of finance(John S. Monro) they would only give me $28,000.00. At no time did Edward come into the office with me. I purchase the car, and then had to go back twice, once for the car mates and the next time for the Blue tooth to be install. At times I felt that I was brothing him. The Saturday that I went back to get the blue tooth install, there was a stain on the side by the door.When I mention it to him, he side the car had been clean, but not detail. I guest not, a few weeks later I open the console in the back, and to my surprise there was ceral and a doll in the back. As of yet I haven't heard from them, not even a service call to see how I like the car. I was anger, that I never wanted to go back there ever again. I trun the car in a purchase the car I wanted. It was wroth the money to beable not to have to go back there again. I can see why there are not cerify dealers for MB. They shouldn't even be able to sell them. Service like that will give the company and other dealers a poor neme.I wonder If they would have treated a man that way?B.L. Hargrove

Yodair

Feb 10, 2009

I take my car in for service at 10:30am on 2/5/2009. At the time I am typing this, guess what, I still don't have my car. Why you ask?Because MB of alrington has lost the key to my car. Here is the story. I pay for the service done to my car at 6:55pm. I give the guy the ticket to my car. After waiting for 26 min, he returns without my car. He says that he was not able to locate the car.After wait for another 10 min, I asked the cashier if he can have one of the other guys help this guy locate my car. She looks at me as if I am being rude. I asked again. There was 6 people in the show room at this time. I guess it was to much to ask that another person help find my car. After an hour of waiting for my car, he returns. This time he tells me, Mr. Harrelson we located your car, its was not in the parking spot provided on your ticket, it was on the third level, but now we can't find the key?WTF? How does one misplace your key to your car. Ok, I am one whom understands that things happen, but this type of service at benz dealership was shocking. As much money as they charge you at the stealer-ship, the car should have been washed an delivered to me. As I type this, I am still waiting for the key to my car to be found.

JohnnyReb

Feb 27, 2008

ASC (along with MB of Alex.) is owned by an extremely wealthy, extremely greedy family. They didn't get that way by softball negotiating or by being kind and sweet to customers. This place will take your money but once they do, you're on your own. And with cars as unreliable as late-model Mercedes, you really need someone on your side. Better look elsewhere. I recommend Lexus.

lafunk

Jun 27, 2007

This dealership sold me a "Certified" used MB that I found out 21 months later had been damaged and repaired. It cost me $1000.00 in trade in value, not to mention the extra they charge for "Certified". They also do not tell you that Mercedes WILL NOT refund unused extended warrantees. Mercedes and ASC both tried to say I had damaged the car( I didn't) and REFUSED any assistance. I also took this car in for service 3 times for transmission issues, and they didn't fix it. Alexandria MB finally fixed it. I am disabled and the bottom line is that this dealership, as well as Mercedes screwed me. DO NOT buy a Mercedes, and if you do, DO NOT buy from this dealership. They are absolutely AWFUL!!!!!! And a Mercedes is nothing but trouble.

dcguy1

Apr 17, 2007

First off, I should never have bought a Benz. I have owned many european makes/models and my CL500 was the most unreliable, troublesome, most expensive mistake of my life. When I took my car to the dealership ( i bought it there), they never diagnosed the issues correctly with ABC suspension, electrical, or transmission related problems.I always got the run-around from service and found myself depressed for the horrible service I received. to think the service rep is supposed to be knowledgable/helpful, but I found this to be the opposite. I finally had it and took it up w/ their Service Manager but to no avail. I called MBUSA Customer Service, and they send me a free keychain. Thanks..but no thanks. I recently sold my benz.. I am a much calmer, happier person.Avoid MB-Arlington..please for your health and well being!

Bryan123

Apr 5, 2007

i hate this place. I own an SLK, an E320 and a ML430. I will never go there again. I will never recommend anyone and I will never buy anything from them a gain. I'm too mad I can't even explain what I went through.

tennisd

Apr 3, 2007

I agree with you all. I was in an accident and they "Fixed" the body but the car was still running like CRAP! I TOLD them from the begining that the car was shaking (after the accident) and they did not fix it. They had the insurance company pay for the alignment but thit didn't solve the problem. It seems like we go there and come out with another problem. Besides, the guy is a total JOKE because he doesn't listen. THE CAR DIDN"T SHAKE BEFORE THE ACCIDENT and it DOES after the accident SO FIX IT! Just because there was no damage to the engine doesn't mean that the ACCIDENT didn't cause it! SAVE YOUR MONEY and go to MB of ALEXANDRIA! They know their stuff!

mchips

Oct 25, 2006

Every time we took our car into American Service Center, we received terrible service. They are terrible at diagnosing problems, their prices are way too high and their service people are rude and incompetent. Parts have not been installed correctly and screws have been left out during reassembly. The service manager is really just an order taking salesperson and couldnt care less if your car is working correctly when it comes back. If they didnt do a good job the first time, they will be happy to charge you to try and fix their mistake again. Watch out for double billing! Vote with your dollars go someplace else. ASC is making so much money that they just dont care.

arlingtoncarguy

Aug 10, 2006

Bought a CPO car from MB of Arlington. Car was terrible. Constant problems and could not be fixed. Their pre certification program does not do a good job for certifying cars to be sold.I had a very bad experience. I would not recommend benz to anyone looking for a reliable car. Take your money and business elsewhere.

jbdodson

Jul 14, 2006

haughty, unconcerned about potential buyers, service is marginal at best--quality is almost non-existent

adagiooo

Jul 5, 2006

Do NOT take your car here for service!!!Do not buy a used mercedes from them!!!! These people are rude, haughty and they charged us $2,000 but didn't find a problem I KNEW existed and they INSISTED didn't. I then took our car to Don Pool and their mechanic found the problem immediately!! American Service center also tried to sell us a mercedes that had been in an accident and sustained MAJOR rear end damage. They didn't disclose this information until AFTER we contacted the previous owner and brought it to the attention of the American Service Center sales snake.

polka

Jan 18, 2006

Took car in for noise in front, dealer stated that a part needed to be replaced that was replaced a month prior. the problem turned out to be simple issue that a local repair shop fixed for free when doing an oil change. I was charged a $100 fee to even look at the car at American Service Center.

qpatrick

Oct 12, 2005

This Service center does not get your car back to you when promise. Because my car was not available when I expected it, Mr. Treadwell told me that my service ticket will be mailed to me. It has been over two weeks, and no ticket or receipt has been mailed to me. I stood there on two occasions and Mr. Treadwell Never introduced himself to me as my service advisor. I met him by chance when i was there to pick up my car on the second trip for service, after it sat there all day for something that should've taken 1/2 day.

patternlou

Oct 5, 2005

I am a regular customer, and have seen the rapid decline in service quality. Most recent experince required two trips to repair. But even worse, employees scratched the paint on the car. No response from dealer, no apology, nothing!ASC is good at taking your check, but not service after the sale.

KarlS

Aug 22, 2005

Cash purchase. Sales' "tags & titling" person didn't put both my wife and me on the title as was clearly typed on the purchase order. No paperwork at all on the expensive MB Extended Warranty purchased with the vehicle. Three faxes and one phone call to the general manager received only one call-back but still no action 30 days later. If they can't get the purchase transaction correct after almost five months, why would I ever chance taking the vehicle there for service?

JohnnyReb

Jun 27, 2005

Much experience with this dealer re: both sales and service. Their attitude is astonishing... it's like "throw us your money and shut up" ... they won't lift a finger on the sales side, it's take it or leave it... if the salesman discovers you're not eager to pay list pric-- or over--he suddenly acts as if he doesn't know you... part of the problem with that is that there's too much money floating around the Washington area, so people come in and pay premiums ... but still a salesman should be willing to look up his inventory instead of just saying buy one of these....<br><br>On service, they took a perfectly-running car for a look-over and returned it barely running. Took it back and they fixed it halfway, then I decided to cut my losses and use another mechanic. BEWARE THIS PLACE!!!

senjrw

Apr 29, 2005

Went in to look at a Mercedes and the salesman made me feel like I was at a used Yugo lot. The pressure was ridiculous, they treated me like I did not know anything about cars, pricing, financing and even colors! I am a race car driver, a silent partner in a car dealer, and a finance lawyer. I wanted a blue car and the salesman said he had one coming in. It was metallic black, but he was trying to convince me it was blue! It was clearly black. Then he played the stupid trick of "what would you pay?" "If we gave you this price, would you buy it now?" I hate those games and can't imagine who enjoys them. That is not the experience I would expect at a Mercedes dealer. I bought a BMW.