Used Cars for Sale at Mercedes-Benz of Billings in Billings, MT

Simplyme

Feb 15, 2016

This is the second time we have purchased a vehicle from mercedes-benz. They always take great care of me and the service department is very accommodating, getting me in on time and always having my loaner vehicle ready. I love my Mercedes.

FlyFisher

Apr 5, 2014

Great service department. Will, the new GM is a stand up guy.

trickyfish76

Mar 21, 2014

I sent an email from the cars.com website to the Mercedes dealership and never got any response back of any kind. Apparently they don't need any business?!

RobCarp

Feb 11, 2014

PLEASE READ THIS BEFORE CONSIDERING A PURCHASE FROM Mercedes-Benz of Billings, MT!!!If you want a Mercedes and Customer Service go to Mercedes-Benz of Salt Lake or Denver but... DO NOT BUY from Mercedes-Benz of Billings, MT.Purchased a brand NEW 2014 Sprinter 3500. My experience working with Jeff(sales) went well and he always came across as friendly throughout all our interactions involving the sale.About 3 weeks after delivery of the vehicle:Being very familiar with diesel motors(previous owner of Dodge, Isuzu and Audi diesels), I called the service desk to inquire about the length of time my glow-plug light should come on before starting. We had endured several days of (-1 to -12 F) sub-zero temps in which the Sprinter had not been started or moved. Following exact starting procedures in the manual I noticed the glow-plug lamp flashing on for less than 1sec. The vehicle then would take more than usual turns before actual firing up, which was very rough at that. After repeated tests over the next few days under similar circumstances I got the same result... a glow plug or indicator that was only lighting up for less than 1 sec(couldn't even count one thousa... before it would turn off). Feeling this was a very unusual compared to my many years of past experience with diesels I called the service department. After explaining my situation I was repeatedly told it was "probably" nothing to worry about. I pushed for an answer from a knowledgeable tech who might know exactly how long a glow-plug should come on for on the first start after many many hours in freezing temperatures. I received a voice message back 5 minutes later that a trained Sprinter tech said it should run for approximately 5 to 10 seconds.Phone Call #1: 12:56PMI then called back to the main line which all calls are then routed to the proper department via "receptionist". The phone rang for about 40 seconds with no answer. I assumed they were busy or had stepped away from the desk.Phone Call #2: 12:59PM I called once again the exact same number in Call #1 and the original call to the service desk. This call rang for about 1 minute before finally hanging up. Again assumed someone needed a restroom break or away from the desk.Phone Call #3: 1:04PM Thinking that there surely must be someone there(a salesman, a manager, anyone...) who could answer the phone I let this one ring for 4 minutes. Take a guess.... NO ANSWER!As I was making Call #3 I also happened to be walking into my office with access to a desk phone. I doubted myself for a second thinking surely there not using their Caller ID to dodge customers who have concerns about warranty issues with newly purchased vehicles.Phone Call #4: 1:09PMImmediately after pressing the end button from the phone(phone number) all the original calls had been placed from I called from my office phone. Get ready for the surprise... the so-called "receptionist answers before the second ring can even finish. After her short greeting I asked for service. Through the phone you could literally hear her choke up trying to respond realizing this is the guy she just childishly ignored via Caller ID. She stammered that service was with a customer and it was going to be a while(surprise). I responded that wasn't a problem and I'd just drop it by there so they could look at it when it was convenient for the service department. This is where I received the rudest and snottiest comment I didn't expect for a customer with a Brand NEW 2014 Mercedes-Benz Sprinter. Her response word for word was, "well are they even expecting you?". Going off the technicians description I think most would agree that is a valid reason to be concerned. After all glow plugs greatly ease the burden of starting diesel vehicles in the cold weather(like Montana). Mercedes-Benz vehicles are great vehicles and I have no doubt a simple remedy or resetting of the system might cure the issue.What cannot be cured is the unprofessional manner in which the "receptionist" and whomever supervises her choose to do business AFTER the sale! $50,000 didn't buy me any level of post-sale customer service and it certainly won't get you any either. Save your money, take a little weekend getaway and buy your Mercedes-Benz from Salt Lake or Denver. Chances are they will at least not ignore your calls via Caller ID if you have any questions after your purchase.PS. I did verify with several RimRock Auto Group(the parent company of several dealerships including MB) Employees that they do have Caller ID and it didn't surprise them that I had this issue with them.

sundstrom

Jun 16, 2013

My husband, Gary, asked me to check out a particular Mercedes at this dealership. My girlfriend and I pulled up in her Honda Fit. I was curious whether I would be "judged" based on that car, my gender or on my casual appearance since it was a high end dealership. I could not have been happier in how I was treated. Daryl Walker, my salesperson, spent over 45 minutes with me showing me the details of the vehicle and giving me a tour of the building. The service area was immaculate. My girlfriend was given the option of television, magazines and a latte bar! I could report to Gary that Daryl was a person we would want to deal with. We returned a few days later and completed the purchase. The transaction went smoothly and we drove home with a Mercedes SLK250.

zacharyxbinks

Apr 22, 2013

This is truly a beautiful dealership. They even have a barista that will make you your favorite drink! They also offer car washes for their customers which is a great value. I was interested in a new mercedes and Daryl and his manager told me about their CPO program which fit my needs exactly. I was able to purchase a beautiful 2012 C 300 with a great warranty. I thought Daryl was professional and a hard worker. I enjoyed purchasing my new mercedes at this dealership and would recommend them to all my friends and family.

Hitchcock

Jan 29, 2013

The service we received at this dealership was outstanding. The salesman was very upbeat and demonstrated outstanding product knowledge. He did not rush us even though it was approaching closing time. The dealership is beautiful.

ibell

Jan 25, 2013

Mo Mallak is an amazing salesperson. He was prompt and courteous. Mo only gripe, and it's not his, is that paint was scraped off the bumper a little in the back of the car I purchased. I am not sure if this was from shipping or if they failed to tell me. I can't blame the dealer or shipping, but would have been good to know. Overall very happy.

Plazafit

Jan 15, 2013

We went to Meredes-Benz of Billings to look at "potentially" buying a car. Daryl greeted us, we told him what we wanted to look at and within minutes we were out on a test drive. Once we decided that we wanted to buy the car, the whole pocess was quick and painless. I think one of the biggest event that happened is how I was treated at Mercedes-Benz after I came back a couple days later wnen I was unable to program my garage door to my car. I was greeted with all smiles (and by name) and the problem was taken care of quickly when the service guy and Daryl followed me to my house and personally programed my garage door!It is easy to be treated great while buying a car, not only was that a great experience but the treatment after at Mercedes-Benz of Billings is far above average.I would recomend Mercedes-Benz of Billings to everyone that is looking for amazing customer service and continued care.

oldspanishtrail

Dec 29, 2012

I have purchased several vehicles from different dealerships but this was by far the most enjoyable experience for me! This new team at the Mercedes Benz of Billings Montana is there to help you find the vehicle that is right for you. There is no pressure to put you into a vehicle that they need to move off of the lot. I was looking at purchasing a vehicle to replace my Hummer H2 and was helped by the staff in Billings in purchasing a GL450 that was perfect for my off road needs as a bird hunter with dogs. At this dealership everyone is very professional and works as a team including general manager, sales manager, salesman, technician, and receptionist. I had positive interactions with all of the above employees. They all helped me find the vehicle that is perfect for our outdoor endeavors and this is the first time I have left a dealership with a new vehicle knowing that the purchase was truly all about my needs!I love my new GL45 and thank you all at Billings Mercedes Benz for a fabulous vehicle purchasing experience!