Used Cars for Sale at Mercedes-Benz of Foothill Ranch in Laguna Niguel, CA

Alengelken

Sep 12, 2016

I had such a great experience at MB Foothill Ranch. Everyone I worked with- Jerome Withers (sales), Mike Larkin (finance), and Bobby Choi (manager)- were super helpful, friendly, and best of all, put ZERO pressure on me. I got the car at a great price- better than a neighboring dealership! I was also impressed with how quickly the process went. From start to finish, I was there for just over 2 hours. There was no haggling back and forth. I went in with a set price in mind and they made it happen. Thank you MB Foothill Ranch! I love my new car!!

Nick

Aug 30, 2016

I got my C-300 and i am so happy with their services, if you are looking for a good customer service and good deal it's the right dealership

bpiltz

Aug 15, 2016

I had been looking for several weeks for "just the right" car and was not finding anything that fit the bill. One afternoon I was passing by Mercedes Benz of Foothill Ranch and thought I would stop in to see what they had on the used car lot. I was looking for a CPO C250.Although they didn't have a car on the lot that was exactly what I was looking for, I did get a chance to meet one of the MB representatives. I had the pleasure of speaking with Conrad Cave. He was polite, extremely knowledgeable, and willing to help me find the car I had been searching for. Over the next 24 hours we checked the inventory at several other MB dealerships. I saw a car that appeared to meet my needs but it was at a different dealership. I immediately called Conrad and he assured me that if it was the right vehicle, he could get it delivered to the MB dealership in Foothill Ranch. This was key for two reasons: 1) I wanted the dealership where I purchased my car to be local and 2) I wanted to work with Conrad because of his tenacity and strong desire to make sure I got exactly what I was looking for... all at a fair price. Within a few hours Conrad had the car personally driven to the Foothill Ranch dealership where it was washed, fueled up and ready for me to take possession! Now that's what I call attention to detail. Conrad also made sure that a few cosmetic items were addressed before the deal was done! He's a class act and I will be sure to send friends and family his way! If you go in to see him, tell him Brian sent you! :-)Thanks Conrad!Brian

Mike22

Aug 5, 2016

The reason I continue to go back to these guys and continue to lease cars from them is that they are the best Mercedes-Benz dealer around! I have brought my car in to check the tire pressure and they check it and its taken care of

jackiek

Aug 4, 2016

This is the third car, that I've purchased from Foothill Ranch Mercedes Benz, and without doubt the best experience thus far Frank Moyeb is fantastic.

OlgaandAdam

Jul 31, 2016

Working with Jack Croft was a great. This is the third vehicle we have purchased from Mercedes-Benz of Foothill Ranch. We keep returning because of the great service and friendly environment.

Denny

Jul 20, 2016

After a 5 star experience in purchasing my first Mercedes (S550Coupe) from Frank last October, I didn't even consider going anywhere else to purchase a new car for my wife. Frank is the consummate professional, and treats you like you are his only customer. He quickly helped us decide on the C300 my wife wanted, found it at another dealer, gave us a very fair price, and had it in our driveway the next day. Ian Hsu efficiently handled the paperwork, and Kekoa Dapitan effectively manages his team and makes you feel like family. Buying 2 cars within a year from these guys says it all! Don't waste your time going anywhere else.

tbov

Jul 8, 2016

Mitch provided us with the best car buying experience ever. He is extremely knowledgeable. He is very friendly and worked hard for our purchase. Since our purchase we have taken our car in for normal service and Mitch says hello every time. He is a really great sales person!!

KMS

Jun 24, 2016

I just bought an E-Class from Mercedes Benz of Foothill Ranch. Ed Ismail provided excellent service and was knowledgeable and honest about the transaction. I highly recommend Ed Ismail and Mercedes Benz of Foothill Ranch.

Jennifer of Foothill Ranch

Jun 7, 2016

I needed to replace my old MB C-300 and went to MB Foothill Ranch recently. It was a great experienceto meet Jack. He listened to what I wanted exactly for my new car and found the new C-300 with the right features. In the sales process, he was professional, honest, and courteous. The after-sale service has been excellent. I would recommend him to help any one who needs a new car.

BettyBee

Jun 2, 2016

Mercedes Benz of Foothill Ranch honored their promise to make me a very good deal on a previously owned vehicle. Their used vehicles are very very clean and look just like new.

Char

May 28, 2016

Recently purchased my first Mercedes E class and the experience was remarkable. My sales reoresentabe Conrad Cave was very knowledgeable about the vehicle - the comparison between models and the advantages of being a customer at foothill Mercedes Benz . Great experience- great car- 5 stars!

Reed59

May 26, 2016

Mercedes-Benz of Foothill Ranch was attentive to my wife's needs, I could buy this car at Anaheim Mercedes-Benz, I chose Mercedes-Benz of Foothill because they are family owned. Mitch Segal made my experience even better. Also Ian Hsu was friendly and I feel great about the entire experience. I will be back for my future purchases or lease!

1230sla

May 13, 2016

I must say, the car I was selecting to buy was pretty much available anywhere. I chose Foothill Mercedez because I had an excellent contact with the Manager, and subsequently with Frank Moayed who was exceptional! I feel like they cared about me and will be there when I need them. I will definitely buy my future cars from this dealership!Sandra

marilyn aragon

May 13, 2016

Everyone did a class job! From the beginning to the end, the entire experience was a positive one! The people did a great job, both Mitch and Ian were great to work with.

Satisfied2016

May 13, 2016

Conrad and Jack work extremely hard to find the car my wife wanted and were extremely accommodating. I would recommend them to anyone looking for not just a price but a dealership to stand behind you.

SWalkLA

Apr 24, 2016

A great dealership!! Everyone is overwhelmingly helpful and professional in all departments. It's hard to find a dealership that you can trust that "do what they say!! Thank you very much!!

CHALAT RAJARAM

Apr 22, 2016

Frank Moayed was as friendly as ever! While he has sharp business skills, he also shows a kind and empathetic side to balance it. Edward Huang, the GM, while being a man of few words, also showed such professionalism and kindness. Ian Hsu made the paperwork fast with his efficiency!

NorahC

Apr 16, 2016

I was initially a little nervous buying a used car from this dealership as it was a business unknown to me. Karim was kind, friendly and had excellent manners. I was buying a gently used Mini-Cooper and feltthe treatment was the same as if I was purchasing a new Mercedes. The process was smooth and efficient. I would recommend this dealership to anyone.

Jaeger's Mom

Apr 11, 2016

This was the third MB dealer we visited in the past month. We did our homework on the computer and knew what we were looking for. Unlike the other dealers we stopped at Foothill Ranch MB and Frank treated us with respect, showed an interest in getting us in the right vehicle and made it a very pleasant experience. We will definitely be returning customers.

Mai Nguyen

Apr 1, 2016

This is my third time to do business with MB of Foothill Ranch, I do appreciate the cooperating working way of sales staff and finance to save my time and money. I found this Dealer back in 2010 and got an excellent deal and services for leasing C -300 when it's kind of newly open for not too long , there are other MB Dealers really close to where I live like House of Import, Anaheim Hills...., but They could not compete with Foothill Ranch. Since then this Dealer has been continuing to improved so much every time I come for my need in regarding hospitality, level of profession, and most of all: very competitive pricing.So if you're looking for a Good Dealer for all your Mercedes purchasing / leasind, I truly recommend MB of Foothill Ranch.

MBZFan

Mar 28, 2016

Had a great experience buying an ML from this dealership. Had told Mehran, the original salesman I was working with, what I was looking for. He showed me a great selection of options but it just wasn't what I wanted. He was totally good with that, and told me that he would contact me when he had what I was looking for.Fast forward a week and half later, and sure enough Mehran calls and let's me know he thinks he has what I am looking for.I have an appointment set up, and when I get there, Mehran is right in the middle of another deal. Here is where there customer service shows, instead of making me wait, he has another salesman, Conrad, show me the car and close the deal.Conrad was great, told him the parameters of the deal I wanted and he made it happen. End result, I got exactly what I wanted at the price I wanted. It you are looking for a dealership where customer service really matters, with people who are motivated to sell cars, this is the place. Look for Mehran or Conrad, top notch salesman you can't go wrong with.Thanks MBZ Foothill Ranch!!!

James

Mar 22, 2016

I am very glad that I visited MB of Foothill Ranch, and I am even more glad that I was helped by Karim Elshaabini. I will recommend more people to the dealer and to Karim.

rich328

Mar 21, 2016

More then 30 years leasing difference car from lexus to bentley.Mr Bobby Choi is the best .ever know.I will recommend more people to buy or lease car from him

Mark

Mar 20, 2016

After visiting half a dozen MB dealerships around LA/OC, this was by far the best dealership experience I had. Ken Hojati is amazing. Straight-forward, honest, upfront, yet flexible enough to negotiate price. I walked out with exactly what I wanted at the price I wanted. He still provides immediate customer service to me weeks after purchase. Ken is who I will buy my car from for many years to come. The best.

Jeff Jen

Mar 19, 2016

They are quick response, no hassle to play game, I got my S550 AMG package here and I feel Mitch Segal my salesman is an excellent young man to take care everything for me!

ErnieB

Mar 1, 2016

I leased a 2016 GLC SUV from Conrad Cave, salesman, and Kekoa Dapitan, Sales Manager It was a great, 5 Star experience. I have done business with Conrad multiple times before because he gets me results. He is relaxed and no-pressure, but very efficient, listens well, and is very customer focused. Everyone at the dealership was friendly. Brian, the Finance Manager, was nice, efficient, answered all my questions, and got the final paperwork done with me without any wasted time. I got the deal I wanted, and everyone at Foothill worked hard to make that happen. I rate this a 5 Star experience without aggravation or stressful haggling. Conrad found the car we wanted within 24 hours after I called him, at the price I sought. Hes 5 star, and I look forward to continuing our relationship with Conrad and Foothill MBZ. by ErnieB

Peterc

Feb 29, 2016

Karim is very nice. He help me to get the car with the features I want. I will recommend him to my friends who are interested in MB.

Naman Barmecha

Feb 13, 2016

We bought a C300/2016. It is our first Mercedes & the experience of buying it was awesome. Karim did his best to help us find the car we need. During the test drive he showed us all the options of the car & answered all my questions. From pricing perspective, he did a pretty good job to get us a competitive price (at-least I felt so). After the deal was complete, it was very nice of him to help us configure the car settings & go through every detail of the technology that we might use daily.Brian (the finance guy) also dealt with us with lot of patience. Also one important thing, we told him what APR was our bank offering & surprisingly he help us get the exact numbers by dealing with the bank directly. That surely saved our hassle of running around for financing which can be painful sometimes.So far so good & I highly recommend them. Keep up the good work & wish you the best.

Dave321

Feb 11, 2016

Came in to test drive a used Toyota RAV4/6 to replace a 2002 RAV4 as one of three available in Orange Co. not many 6's available.Our salesperson, Conrad Cave's professional, low key manner made us comfortable. He was informative and even reviewed the two other leads we had. We were planning to see the other cars, but we were able to negotiate such a great deal on the "loaded" one owner car that we purchased it! Love all the upgrades and extra power....Thanks MB of Foothill Ranch and staff.

WB

Feb 9, 2016

David Gover in Foothill Ranch is an excellent and honest service person.. He always takes great care of my car.My best car service experience to date --- I definitely plan to go back for my car needs.

kam122784

Jan 26, 2016

I would like to thank Omar Malek for taking his time to help my wife & I look at and test drive the used cars on their lot. Originally we went in to look at a used Land Rover, however the car did not have a 3rd row seat that we were looking for. There were several other cars on the lot that we tried, however they just were not what we wanted. That being said Omar was very professional and took his time explaining every car and took us on 3 test drives. I wish there was a used vehicle we could have purchased from him, however because of this positive experience, Mercedes Benz of Foothill Ranch will be our first stop next time we are in the market.

Mary

Jan 17, 2016

Conrad is just so nice and responsible. I would give him a five-star because of his patience and attitude!I am willing to introduce more people to him.

R. Saman

Jan 12, 2016

John Harnett was an excellent and honest salesman. My best car buying experience to date --- I definitely plan to go back to John at Mercedes Foothill Ranch. Great Service all around --- 5 STARS.

vicky

Jan 11, 2016

I've never had a better experience buying a car then I did this last weekend! Alex Salcido, Ed Ismail and Brian Truong all worked together to give me the best deal on a used car. Alex was patient and not pushy. He listened to what I wanted and arranged for it to happen. Ed took the time to explain the whole picture of my loan and explained how it worked. Brian was efficient in processing my loan papers and I wasn't sitting there waiting forever!I don't have good credit. I only had a small down payment and a bucket car to trade in. This Mercedes-Benz dealership is superior to any other dealership I've ever visited and yet they still helped me to buy a car and treated me with the utmost respect when it was obvious they weren't going to make millions off me. I wasn't there to buy a 2016 Mercedes-Benz, but they acted towards me like I was just as important as the person was. I highly recommend you buy your next car at Mercedes-Benz Foothill Ranch. No matter what situation you find yourself in financially they can and will help you get into a car under terms you can live with! I am above and beyond satisfied with my purchase. And thank you Terry in the parts dept. You were great too!!! Vicky Young

jludusan

Jan 10, 2016

So the person that I dealt with was Edward! He is the general manager and we reffered to him by a family friend! First off I really want to say that he gave us a great car at a great deal, and on top of that he was also extremely friendly and really put his interest in getting us the best car for the money! The bottom line is I will definitely be reffering more of my friends to mercedez-benz of foothill ranch! Also Frank was very proffesional in showing us the car and also very knowledgeable about details of my e250 bluetech! Brian is very good and proffesional at his job!

lisa

Jan 8, 2016

Karim was very professional in our interactions. I had a problem with my new purchased car and he even took the time work with the up management to switch my car for a new one. Overall, I am very satisfied and Karim was an excellent person to work with.

Kathy Maasoumi, DDS

Jan 3, 2016

For past 25 years I purchased many Mercedes Benz from other dealerships in so cal but buying my 2016 GLC from Mercedes Benz of foothill ranch was an amazing experience. The professionalism and patience and the sincerity that Mr. John Harnett showed us was beyond imagination. Every one in the dealership was courteous, professional and customer service oriented. It is the Nord storm of all the Mercedes Benz dealerships. I highly recommend it to any one who is shopping for Mercedes benz.

Robert Tolliver

Dec 30, 2015

Frank Moayed made purchasing a new Mercedes a stress free transaction. He took time to make sure both my wife and my needs were considered before assisting us with selecting the best car for us. Frank is professional, knowledgeable, honest and provides excellent service. We have purchased five cars from Frank. over the last few years. When you find someone who get it right the first time no need to waste your time looking elsewhere. Thanks Frank. Robert & Randi Tolliver

FrankD

Dec 29, 2015

Needs a car after an accident. I decided to check out MB Foothill Ranch after reading the reviews. Truth to what other reviewers' words, John Harnett make me feel obligate to buy my car from here through his professional, haggle free attitude that you don't see at a car dealer. He spent Sunday and Monday to look for the car that matched what we asked for and more...John and his manager offered me Costco pricing in addition to their own incentive that MB did not offer on the all-new GLC300. They gave us a panorama sunroof for free in order to earn our business.Brian Truong explained all the financial options in a funny and friendly manner and showed us an ease-of-mind maintenance plan that we could not refuse.Thumbs up for John, Brian and the MB of Foothill Ranch team!

SureshGona

Dec 25, 2015

I bought CLA 250 from this dealer in my second visit, sales team was really helpful and honest, especially Conrad Cave treated us really well, We took more than an hour with him, he was very patient and explained every detail. i have bought 3 new Honda cars in the past from various dealers but experience with this dealer was far better than any.Ian Hsu made our paperwork easy and explained every detail.Thanks,Suresh Gona

Bobsterman

Dec 23, 2015

Warm neighborhood dealership. Conrad made our dreams a reality . He was able to accomodate all our requests to enable us to go home with the Mercedes our our dreams for Christmas.

Lillian

Dec 19, 2015

Everything is perfect in the process of sales.Thanks Omar !He let me become the owner of two of my favorite vehicles on the same day !

AbiGupta

Dec 15, 2015

I am in the market for GLC 300 and was very specific about vehicle I want. I gave them VIN number of the car which was available at Beverly Hill and sales person(Dina) told me that the car was for a customer and they can't sell it but told me to come into their showroom and they will find another car.I went in the evening and met another sales guy Karim who was working with Kekoa Dapitan (sales manager). Karim told me that he talked with Beverly hills dealership and the car I am looking for is available. We went over all negotiations, paperwork and deposited money for it and was told my car will be there next day. Next day, Karim calls me to tell the same thing which Dina told me that car is not available for sale. It was very frustrating that dealership(especially Karim and kekoa) wasted all my time and took money from me without doing their due diligence. It seems like it is a case of incompetent sales manager/person more than dealership.

Vikingstrong

Dec 13, 2015

OMAR and KEN were amazing individuals and ambassadors of the Mercedes-Benz brand and of their Dealership, especially softly and with class and respect to support my dream to be a MB owner.Even on a rainy evening it was a bright and painless stress-free negociation.I absolutely delight driving my new CPO 2014 Steel Grey C-250, despite wanting a lighter shade - I fell in love with this deeper shade. Perfect. The class quality of this fine example of engineering, sporty, powerful, poised and luxurious is so easy to enjoy - it FEELS awesome. I love to drive, and the fun-factor is definitely a 10/10, the engine 10/10, with a profound certainty of safety, control, power and FUN - it is a driving experience car for those who love to drive. Having the 3-point Star on the car is serious COOL factor too.Healthy, honest and strong business ethics is all about people and relationships and open communication, with transparency to make a great deal become a strong WIN-WIN. My hats off to both Omar and Ken for taking care of me and making me feel welcome. Dina my initial contact was very cool yet persistent in a gentle way. I was honored to meet your Sales Manager Kekoa late at night to ensure our deal was secure for everyone. Even the necessary paperwork handled by Ian was exceptional, easy to follow and painless, yet thorough and speedy that evening after closing. Definitely an positive experience I invite anyone serious to own a Mercedes, go speak to MB Foothill.Ken and Omar even made sure I returned to get the car fully detailed to complete the buying experience for me.Thank you and Merry Christmas and wishing you BYE 2016 (BEST YEAR EVER) to all your team.Michael R.

ki123

Dec 8, 2015

I really enjoyed service which was provided by sales representative, Bobby.The price was right and your service was excellent.Thank you and will see you again.

Liza roncal

Nov 14, 2015

Thanks ed ismail for helping me get this car. U are true amazing in telling me straight forward in my credit history. Again thank you. And alex same to you for helping me in this vehicle. November 09. 2015 vehicle purchase. Salamat

Buccidesigns

Nov 6, 2015

For the first time in my life I had a great experience leasing a car!Mitch Segal was excellent and quoted my price on the phone, brought my car in that I wanted from LA all within a few hours. When I showed up at the dealer ship nothing changed - exact car I wanted and price.Ian in finance was excellent too at explaining things and not pushing any extras on me.All and all a pleasure doing business with both Mitch and Ian!Recommend them highly!

Chi

Oct 29, 2015

I bought a GLK car from Ken Hojati last month, great buying experience. Ken was professional, knowledgeable and friendly during the whole buying process. Financing was a breeze as well-Brian Truong made the entire process seem not only pressure free, but quick. He was awesome and delightful to work with. More importantly, they follow up after the purchase to make sure that you are satisfied and have no questions. I would highly recommend Mercedes-Benz of Foothill Ranch, best dealership you will come across! Ask for Sales Person Ken Hojati, Finance Manager-Brian Truong and I am sure you will be satisfied with your buying experience!

stomeck

Oct 28, 2015

I just recently leased a brand new CLA250 from Mercedes-Benz of Foothill Ranch and I must admit - it was the quickest, easiest experience I've ever gone through when it comes to car dealerships. I worked with Conrad Cave and would highly recommend him to anyone interested in Mercedes. I have to admit, when we walked onto the lot I had zero plans to walk away with a new car because I didn't believe it was within my budget but Conrad was able to work with what we had and went above and beyond to make sure we got what we were looking for. I can't say enough positive things about my experience there, from the test driving, exploring all my options, bringing over my ideal car from their sister location, getting the deal I needed, to signing the lease papers. Everything went incredibly smooth and I am forever grateful to Conrad for keeping things easy-peasy! He is the best!!!

Gadfthr

Oct 26, 2015

To date this has been my best experience buying a car! John Harnett is a great and down to Earth salesman. He's easy to speak with and he isn't one to rush you through picking a car nor act like he is in a hurry. Keep in mind this is a Mercedes Benz dealership and I was literally just wearing jeans and a polo shirt and he didn't treat me differently than others who are dressed professionally. It's nice not feeling like I am being judged. While it would have been nice to be buying a brand new 2016 Mercedes Benz S65 at 225k, I had to be realistic and go within my means. Let me tell you that it took over a week and a half, before I finally decided on a car. Truthfully though i had the financial paper work started Ed Ismail, but I was stalling and wasn't ready to commit to buying a particular car. During this time Ed told me that no one can do what he can with only 2000 dollars down and with the credit challenge and also having negative equity on my Benz that I was trading in. So me being in disbelief, I decided that I would shop around and see what other dealers who specialize in helping people with credit issues. I have to say that those dealerships whether #PremierChevroletBuenaPark or #VolkswagenofOrange are liars!! They will come back to you and tell you that they require 5k to 8k for a down payment. Now this after I had already told them that I have a deal on the table with Mercedes Benz of Foothill Ranch. I literally had to tell them that you're not listening! I couldn't help but feel like I was dealing with a low-end dealership who are a bunch of crooks and dumb-xxxxx!! To close my story I went back to Mercedes Benz of Foothill Ranch and told Ed Ismail that he was absolutely right and that the dealerships who make claims to help people with credit problems are not to be trusted. This dealership, a Mercedes Benz dealership was the only truthful one that could help. Thank you John, Ed and staff for the pleasant experience and in also getting me in my 2012 BMW 328i. I'm definitely coming back in a few years though for an S550. :-)

Rue

Oct 26, 2015

I was interested to buy a used car, so I applied for a loan knowing my credit is not great, I talked to a sales person name Alex and given all information needed, so he gat back to me with a good news, hey you are approved for up to $16000 even with one open auto loan that you have with Nissan. That was great until I offered them $500 and the sales or internet manager start to play game with me that it's not gonna work! Why? I chose a car that was listed for $14998 and plus the fees was about $16500, so I had $500 down and finance the rest, he was not very happy with that, so the next thing I have from Alex is......Ed is working very hard to get you approved by the bank since you have one open auto loan! Go figure!!!!! Should I trust these people?! NO WAY!!! I have all the voice mail and text related to back this up.

CLA250

Oct 20, 2015

Buying an first car for your 16 year old can become a daunting task, but thanks to Frank Moayed of MB Foothill Ranch for making the process seamless and a memorable one with our CLA 250. Frank was exactly the polar opposite of a stereo type car sales man that you dread of, someone who would pretend to like you and be your friend and start pushing you to make the decision, rather Frank worked with us patiently identifying each requirement and helping us with process of elimination narrowing our search to what we were looking for. He spent lot of time with us, letting us try different models and learn about our requirements, I admire Franks patience and his genuineness in presenting the right information and going that extra mile in making sure we got what we were exactly looking for. Sale or No-Sale Frank demonstrated an selfless unbiased view as a true adviser that made the buying easy as we knew he was working in the interest of the buyer. Frank I am taking time to write this because you truly deserve it. Best Luck.

vinnienle

Oct 12, 2015

Jack Croft is by far the best I've worked with in all of my years of buying cars. Mercedes-Benz of Foothill Ranch has some of the best cars, great prices & just outstanding services overall. It wasn't my luck that they had the best people and the best car I was looking for instead I truly believe that they worked hard to achieve the level of perfection that I looked for in a Mercedes-Benz dealership.

mbahleda

Oct 5, 2015

From A to Z, Mercedes-Benz of Foothill Ranch offers superior customer service. The team there understood exactly what I was looking for and put me in the right car. A few hiccups on my end occurred along the way to signing the deal, and Eddie, Frank, and others did everything in their power to make it all work out in the end. These guys went above and beyond the call of duty. I couldn't be happier with the service provided and the deal we reached. A+ excellence. I wish every car dealership were like these guys. They're genuine, good people interested in helping you get into the perfect Mercedes-Benz for you.

Rob Chianese

Sep 26, 2015

I was in 2 different Mercedes Benz dealership before going to foothill ranch. when i got there i was really frustrated and wanted to give up on getting Mercedes. but i went there after work just for checking out. I asked the receptionist who was so welcoming for C class and she told me will ask someone to help me. Rob Chianese came and he took me for the test drive and gave me a piece of mind that we try our best to make you happy. He is so professional and told me i don't want to promise you now i will check with bank and will give the same price that you want. I went home and a day after he called me and said has good news. I was telling myself this the game and he is doing the same that other dealers did. I didn't go there that day because i wanted to go with my cousin who knows everything about car. Long story short, we went to foothill ranch and Rob was prepared with everything exactly with the same numbers that i asked for and they didn't even ask for one more penny. He is the best sales man I've ever seen in my life. I recommend Rob to everyone who wants to have a excellent experience for getting they dream car. He doesn't try to sell you something that is not necessary.

Tommyhoang

Sep 19, 2015

Only 2 visits then I got a deal on new GLK. Thanks Ryan Park and Brian Truong on financing my new GLK. Thanks all of you

DK

Sep 11, 2015

We have bought three vehicle in three years from Frank Moyed, from Foothill Ranch MB dealership.He gives outstanding service and if we are in a look out again for a vehicle we would definetely go him again. We have recommended him with many of our friends and they are all happy with his service!!Last two time we bought new vehicle but this time we were buying used for my high schooler but still great experience.

yvonnegla250

Sep 10, 2015

This dealer has the best customer service!! From the minute we walked in to the minute we left. They bend over backwards to make you happy and feel comfortable. There was no pressure to buy, they listen to what I wanted and found the exact car I wanted. The transaction was fast and easy. I would recommend everyone to come here first. I would like to thank Mitch, Omar, and Ian for their exceptional service!! Awesome dealer, thanks, I love my new GLA 250!!!

Felix1

Sep 2, 2015

Mitch Segal was fantastic! Really cool guy! very pleasant, very accommodating. Saw a beautiful 2014 GLK Pebble Grey metallic with Sahara Beige interior and fell in love with it. Mitch made it happen, never been to the dealership since they were not in town. All was done with phone and texting! delivered to my door and every bit what I expected at a great price!. Mitch still answers my texts even on his days off! and still as pleasant as ever!

Jake

Aug 27, 2015

It's a really great experience! Only by two visits, We are driving our new GLE350 alreaday, Rob and Ian are really nice and professional, thank you guys so much!

PaulBB

Aug 26, 2015

Just got done dealing with Jack Croft. He was informative, patient and a pleasure to deal with. He knew his product very well. He also answered my questions via email or text in a timely fashion. While of course he wanted to make a sale, he did not pressure me at all. Very professional throughout the entire process. When I came in to pick up the car and finish the paperwork, Jack made sure the experience was quick and well executed. The car looked great, was filled with gas, and expertly detailed. All of the paperwork was taken care in less than 45 minutes. Jack was also great in terms of getting my insurance copied and put in the car. I am quite pleased that I interacted with Jack and the Foothill team. I look forward to my continued relationship with Foothill Mercedes-Benz.

SujP

Aug 25, 2015

I recently purchased a GLK 350 from MB of Foothill Ranch. As soon as I walked in, Alex Hastings quickly greeted me and immediately made this process as easy as possible! He was extremely helpful with answering all my questions while we took the car for a test drive and really made my first car purchase a great experience overall. Thank you so much for your help!

TwiceBurned

Aug 24, 2015

After Ed Ismail didn't stand by the first deal we agreed on regard the price of the vehicle, we should of just walked away! Also when they personally insulted us and made us wait hours twice and Ed didn't even show up to finalize the paper work it was all bad signs but I didn't have the time or patience to start the process again! My mistake! Because again he failed to honor the deal we had made to buy the car and refused to perform the service when I brought the car in for the promised service for some reason they hadn't had time to finish while they had the car before. Hum,,, suspicious???Which that service took 5 hours they refused to do by the way!! To add insult to injury, which left me in hours of traffic!! I don't know where the dishonesty started but I think someone should of taken responsibility for it! Unbelievable!

DinahRay

Aug 21, 2015

We have had four Costco car purchases in the past. This time, we were first referred to a dealership located much closer to home. However, we did not communicate very well with the other person, so I asked Costco for another referral. And that was Foothill. Mitch Segal called and we exchanged emails and phone calls, which culminated with a visit to the dealership and the purchase of a new 2015 GL Bluetec. No regrets buying from a dealership 90 or so miles away. (There goes our car wash privilege, though) I would recommend this dealership and its people to everyone. No pressure from the youngest MB Finance Mgr. Ian Hsu. What should get special mention is Mitch Segal. Very professional. He even arranged for the car we drove in to be delivered to our house the next day!Dinah and Ray Paner

Jimmy.Hsueh

Aug 2, 2015

John provided necessary pricing information for an average consumer like myself, so I can make prompt decisions at narrowing down the potential brands. As soon as I have decided on the make and the model, John successfully located my wishes and he swiftly demonstrate the actual condition of this brand new car. John has involved with every steps of my car purchasing experience from helping me to pick a desirable model to guiding me to drive the low mileage SUV off the dealership parking lot. I definitely have a comfortable car purchasing experience. Thank you.Ian is a very nice person to work with as well. He provided great essential products so I will have less hassles and a peace of mind at driving this vehicle for years to come.

car

Jul 30, 2015

I leased 2 GL's and recently purchased my 2014 GL 550 at the sister location. Eddie, the GM, made the purchase a pleasurable experience and treated me like a gentleman. My car is being serviced at this Mercedes Foothill Ranch location. Their sales and service team are very well trained, respectful and customer oriented. Always ready to go the extra mile. I have also recommended this dealer to my colleagues and one of them leased his second car there. The guys in the service department often give me the curtesy ride when I bring my car for cleaning on Tuesday since my office is less then 1 mile away from the dealership. Keep it up guys and you can count on me recommending you to my family and friends!!!!

Toraj

Jul 28, 2015

I will give them an "A". They showed they are professionals and did their jobs that way. My wife and I both appreciate the way they worked with ous. Mercedes of Lagua Niguel is much closer to our house. The agent did treated us as a waist of time to talk to us and we dicided never go there again.Simin KarimianToraj Barzegarian

BillB1963

Jul 5, 2015

I've purchased a lot of cars in my 52 years including 9 Mercedes. Once my wife and I decided on a new E 400 Coupe for my her, I called John Harnett in the Internet Dept at MBZ Foothill Ranch. Not only did John give me an amazing price up-front based upon my research, he delivered it to our front door with all the paperwork! Everything was as we discussed on the phone. We never had to set foot in the dealership, which was very convenient for our busy schedule. I cannot recommend this dealership and John specifically enough. Of course, if you prefer to do the 3 hour car buying dance, don't call John at (949) 241-0676! 10+ Scores all the way!!!

KK

Jun 30, 2015

Service ..! Woohoo! As good as it gets... I had an incredible and positive experience here. I'm so thankful I got the best salesman in Foothill Ranch!-Kuna-

davidhendr

Jun 23, 2015

Found this dealer through a quick search as well as Fletcher Jones, originally reached out to Fletcher Jones because of the advertisement and did not enjoy the conversation. I am not a fan of going to the dealership to get a price for the vehicle and trade in, I want some ballpark numbers before I arrive. Fletcher Jones refused to give me any other info and only pushed for an appointment time. Reached our to MB Foothill and we did the entire transaction via email/phone, the car was delivered to my home and we signed the paperwork. The transaction was effortless and exactly what I wanted, I will purchase all future vehicles from this dealership and Karim going forward. Avoid Fletcher Jones and call Karim at MB Foothill!!

Cindy salimi

Jun 15, 2015

I enjoyed dealing with a knowledgeable and friendly representative.Omar was very helpful from the first moment I voiced out my requirements and needs for the new car.He made the process of Lessing the car quick and pain less.Thank you

Jahan

Jun 15, 2015

We traded in our Nissan and leased a new B class all electric from Mercedes-Benz of Foothill Ranch. We were very happy with the overall experience. The staff were very knowledgeable, helpful and friendly processing this transaction. We were very pleased with leasing our new B-Class Mercedes-Benz.

Unhappyguy

May 28, 2015

I'm 62 and have purchased or leased a multitude of cars in my timeWorst experience everything started well enough with John the internet manager letting me take a car home for my wife to tryMade multiple attempts to contact joh no successReceived call several days later from dealership to ask how visit wentTold the young lady my experience and lack of communication and she was shocked and said she would investigate After a week still no response Either I looked like I couldn't afford the car and they didn't want to bother

laurlemieux

May 22, 2015

I had the BEST experience at MB Foothill Ranch. My husband and I worked with Rob Chianese and I would recommend him a million times. He was patient with us, did not pressure me and found me the exact car I wanted. To be honest, we were back and forth between MB and BMW and I cannot even compare the experience between the two. MB Foothill Ranch was 100 times better for customer service and just an all around better experience. I've also heard from many friends Foothill Ranch was MUCH better than Fletcher as a side note. If you go here work with Rob, you will be very very happy!!!

Gilbert L.

May 12, 2015

Just wanted to share it was a pleasure to deal with Omar. He was very tentative. Went over and above to make the deal happen. Thank you for the outstanding hospitality.

rebecca1

Apr 23, 2015

David G in the service department is outstanding. He takes great care of us, getting our car taken care of quickly and efficiently. He is consistently warm, friendly and welcoming. We always know we can trust his opinion and service. Thank you for having such a great guy on your team!

Pudnhd

Apr 17, 2015

Just want to give Praise to Foothill Ranch Mercedes Benz, especially to Ed Ismail, a outstanding human being, you just don't find this kind of dedicated service from people in general these day's. I have purchased 2 vehicles with pleasure and ease of my transaction from FRMB, and looking to purchase my third!!Keep up the outstanding service you're #1 in my book.

49coventrylady

Apr 11, 2015

Our experiences at Foothill Ranch Mercedes Benz has always been prompt courteous service. Our service rep David Gover has gone above and beyond many times, including just as he was about to leave for the day a few weeks ago he stayed to accommodate an urgent request. He waited for us to arrive there, he had all necessary paper work ready for me to sign, a rental car was ready as well. When we call to make an appointment with David whether it is a scheduled service or not he always does his best to have the car ready ASAP depending on what service is needed. If we need a rental the rental rep is always polite and courteous and efficient. We are very pleased with MBFR they also have great car wash guys. We have purchased one car there and plan on buying another one in the future. We also recently bought an extended warranty for one of our cars, even with that the service has never been any different, whether new or old warranty or not. Always consistent service,

Donnas

Mar 25, 2015

I wanted a very hard to find E-350. My credit union contacted John Harnett. He found the car and delivered it to me in San Diego in person. About a week later I couldn't get the garage door opener programmed. He drove down again and programmed it. Then my wife had a list of questions. John spent a couple of hours showing us the car again. Thanks John. I will definitely refer my friends and family to you.

jjsa28

Mar 25, 2015

Great experience at mercedes benz foothill ranch. The building structure is amazing. There is a store inside to buy merchandise nice seating area they even offer complimentary coffee.The staff here is unlike the typical carsales persons trying to rip you off. They are friendly, personable and make you feel like family. When it got to the paperwork they try to get you the best deal possible. I traded in my 06 nissan altima and got a great deal for my down i didnt need to put any cash down. There are also a great selection of cars not just benz but others too. I got my infiniti here and i love it. Ed Ismail helped us out so much. I will return for my next car which they are holding for me in their showroom. THANKS ED!

RandKeast

Mar 25, 2015

The best customer service on the planet! No pressure, very transparent and I will be a customer for life. I recommend Peter and this dealership to all my friends and family!! Go see Peter if you are looking for a new car!!!!!!!!!!!!!!!!!!Thanks Peter!Rand Keast

Akeady

Mar 24, 2015

Amazing customer service. Peter went above and beyond the call of duty to help me get into my new Mercedes. This location has a large selection of cars to choose from and they have an A list team to help you. I'll be suggesting this dealership to anyone who's looking into purchasing a Mercedes, all thanks to Peter P. I'm a very happy customer!

satisfied customer

Mar 22, 2015

I came to Foothill Ranch l to looking to lease a new Mercedez B class and made appointment with Mr John Harnett. Before arriving to the dealer, I was very concern with the dreadful negotiation with sale person. To my very surprise, Mr John Harnett was very friendly and helpful.He was talking with me not at me. we was able to closed the sale and get all the required paper works in approximately an hour. He also helped me filled out my rebate and delivered the new car to my home that I live more than 20 miles away. Overall, I was very satisfied with his service and the new car.

rob

Mar 21, 2015

I want to thank Mercedes-Benz of Foothill Ranch for their excellent work. I want to supply the maximum score Peter Pitale, and say that he is a true professional. I was very pleased with the purchase of a Mercedes GL, and recommend everyone to buy a Mercedes only Mercedes-Benz of Foothill Ranch with manager Peter Pital? !!!

RJS

Mar 13, 2015

My wife and I just leased an ML-350. I was very particular about the features and equipment I wanted on this car. Finding the "right" car took some real work and persistence by Mr. Pitale. I can't say enough about his professionalism and clear desire to help us with the smallest of details. Thank you. Foothill MB is, and continues to be, a company we thoroughly enjoy doing business with. Richard and Ann Marie

jlowell

Mar 12, 2015

First off, I rarely fill out online reviews but this dealership deserved it. I think I'm like most folks that hate buying/leasing cars because of the dreaded "negotiation" with the sleazy sales person. So when it came time for my next car I made sure to do all the research I could to be as prepared as possible. I sent multiple emails out to OC area dealerships seeking the best offer. The first call back I got was from MB of Foothill Ranch. Not only did the dealership and the sale person, Peter Pitale take a personal interest they also beat the best price I found online. The transaction was stress free. Skip everyone else and head to this place. I wish I was compensated for this review - just trying to help the next OC car buyer!

Ruslanbabayev

Mar 12, 2015

I didnt want to write the new review about this dealership, BUT i feel humiliated by them. After I wrote my first negative feedback about them (Mercedes Foothill Ranch), the director of Merketing and Communication Brian Taber sent me a private message saying to contact him so he can make me feel and think better about them. I contacted him, we spoke like an hour over the phone. He kept telling "how can i make you happy, what you want?" I said that when i was there the deal that they offered to me was $700 per months, so if he really wanted to make me happy so they need to make it cheaper for me, so I can see that they were trying to earn my business. Brian then said that he will try, but first he needed to look up to the first offer that been made to me at my first visiting over than month ago. I said okay and also told him that i could have write even worst review about them, but i didnt do that and still letting them to correct their MISTAKE that they did at my first visiting, and then Brian said "Ruslan why would you do that? If you are going to threaten me I dont want to help you and your business, I will write bad thing about you too", I then said "Brian I didnt threaten you, I just told you what I could have done but i never did it because I am still human being", Brian then said "You were threaten me, 5 minutes ago I wanted to help you, but now I dont", I said "No, I wasnt threaten you, it make no sense to threaten you", Brian then said "Okay, let me look at the deal they had offered to you and I will call you tomorrow before 2pm, is that okay for you?", I said "Yes, I will be expecting your call Brian". The next day I was waiting for his call, but someone introduced himself as John called that he would like to earn back my business and would like to make me happy (all of them are talking same language, telling "we would happy to earn your business, we would like to make you happy", but the thing is they JUST TALKING and don't do anything. I prefer to call it "FAKE COURTESY" and instead of make me happy as they keep telling me, they DO OPPOSITE, each single time they just make me feel EVEN WORST). I said if he really wanted to make me happy, he needed to give me something exceptional so I can feel that I am important for them. John said "give me the number that will make you feel better and I will fight for it", I said "John, when i was there 1st time you gave me deal for ML350 2015 for $550 and plus the negative equity on the car that I wanted apprx $130 trade it in (the upside down was approximately $4000-$5000) so all together it was $700, I would happy if you give ML350 2015 for $500 and plus the negative equity for the car that I am trading in", so together i was making $650 per month, so basically i just asked to make a discount on $50 and that was it. John said "Okay, I am going go ahead and ask my General Manager and call you tomorrow". I said okay. Next day John called me and said "I talked to my manager, and he said that numbers you gave me it JUST NOT POSSIBLE, these number DOESN'T EXIST"!!! REALLY???? All I asked was $50 buks discount and you HUGE MERCEDES telling me these numbers doesn't exist?!!!!! They just HUMILIATED themselves!!! Dear people, please tell me if I asked form them something out of possibility?! Something unreal!!! For the God love, what is 50 buks for such a FAMOUS and HUGE brand as Mercedes??? They simply disgracing themselves and the Mercedes Brand!!!

cyndi

Jan 9, 2015

I haven't had to have my new MB 350 ML serviced yet but I have used the car wash.It takes approximately 2 hours to have this service done! I'm always told that they are short handed, too many cars today, etc.Please hire other people to shorted the time customers have to wait. I realize that this is a free service which I greatly appreciate, but 2 hours out of my day is just too long.My ratings is based just on this service- nothing else.Thank you,Cyndi

Libbycs

Nov 12, 2014

I just took my GLK350 to MBZ Foothill Ranch to get tire pressure checked & fixed. I also had them check a wiggling problem in my steering wheel; possible wheel alignment issue (so I thought). Turns out it was not an alignment issue but rather, a warped rotor which would also require new front break pads, about $600+ cost. Aaah! The problem that I had with this, is that I had just changed the very same set of rotors and break pads less than 6 months ago. My service advisor, David Gover advised me that the problem was caused by after market wheels installed in my car. I pointed out to them, (David and his manager Ron) that it had the exact same wheels when I had the rotors and break pads replaced back in April (almost 6 months ago) and felt that I should have been warned then. David discussed the matter with his manager Ron Godin. David called me soon after and advised me that MBZ Foothill Ranch will replace my front rotor and pads at no cost to me. I was very impressed with the way MBZ Foothill Ranch put the customer's concern ahead, unlike most company's CYA (cover your a-s) approach to save a few bucks. Never once did they put me on the defensive. My service advisor, David Gover and Service Manager Ron Godin turned a problem into a huge sigh of relief. I would give MBZ Foothill Ranch way more stars than just the 5 STARS that this site would allow because integrity is priceless. Rest assured everyone that if you ever take your car to MBZ Foothill Ranch for service, you are in the hands of very capable and honest advisors. I have never written a review for a car dealership before. However, my experience today has compelled me to do one. Thank you David and Ron and MBZ Foothill Ranch!

sigx5

Oct 28, 2014

Job well done by Christian Williams and his technician. If you need to find a good service adviser, he is the one; very knowledgeable for the issues and friendly to the first time customer,one trip - problem solved. Really pleasure to work with him - Outstanding!!!

mona.and.ulrick

Sep 19, 2014

I fell in love with the CLA the moment it came out. I've always been a fan of the look of a CLS buuuuuut the CLA will do fine for now! I sent an inquiry online about 2 that they had in stock and immediately received a voicemail and call from Dina Backer letting me know that she had great news that both cars were still in stock, etc and when can I come in to take a look. Immediately I thought it would be a bait and switch, get you in, test drive, and then say you are not approved based on A. B. and C. I was already disappointed and let down by another well-known dealership, Walters in Riverside who promised they work with all types of credit and banks and can make the deal work annnnnd they were wrong! It's a complete blessing and meant to be that it did not work out with Walters because I ended up returning Dina's call about 2 weeks after her initial contact with me. I explained to her my situation and told her about my experience with Walters. Dina is such a sweetheart and took the time to hear me out and explain my situation. She is in the customer service department and I can see why! She confirmed and assured me that her finance manager, Ed Ismail would make it all possible for me to own a CLA. So in I went a few days later to test drive the car, and ended up driving home with a CLA that was much more well equipped than the one I test drove at Walters. Ed Ismail and his assistant Alex were very patient and respectful. They took the time to make sure I am getting the car that had the options I wanted. I was indecisive between the packages and they even contacted their sister location MB Laguna Niguel. Although these two are connected, I would honestly have to say that Foothill has a better customer service than Laguna overall from the first contact over the phone to the close of the deal with the Finance Dept. When I spoke with Duke at Laguna, I asked if they had a CLA with the package I wanted, and told them I was here at Foothill Ranch, he didn't even want to help me and said just to ask Foothill. He didn't even want to help at all, probably because the commission wasn't going to him! His loss!!! If you are looking for your next Mercedes, go see Ed Ismail and he will take care of you. If he's not around, contact his assistant Alex. Those two will make it all work out for you!

peggy.bragg.7

Aug 2, 2014

I was recommended to meet with Hooman Keyvan to discuss looking at the used cars at the Foothill Ranch Mercedes Benz. I had a wonderful experience meeting and doing business with Hooman I was given the best quality service, and I feel the deal that Hooman presented to me was a fair deal on the car purchase. I left the car lot with a very nice car. I would recommend Hooman Keyvan to anyone that is looking for a car. He is very pleasant and a joy to be around. His knowledge of cars made this experience very easy. I would not hesitate to come back and talk to him again about anything. Foothill Mercedes Benz has won my business for my next car in the future. I would be very proud to tell anyone to look at the cars at this dealership and ask for Hooman Keyvan.

cirssliin

Jun 29, 2014

I bough a 2014 ML 350 today. I have shopped around more than 5 dealerships in 50 miles radius near my home. The agent Nima is the first and the only agent who send me the quote throughout the email. He is a honor nice guy. He was off today, until I told him I would be there. His manager is good too, has excellent costumer service. But I forgot his name...Anyway, I would recommend this dealer for my friend. They really made the buying process easy than ever.

dmille2012

Jun 27, 2014

"My experience at Foothill Ranch Mercedes-Benz was wonderful. From start to finish my salesman Hooman Keyvan ensured that everything went along very soothly and that the whole experience was stress free. I would highly recommend that for any one who wants to buy a new or used Mercedes-Benz go to Foothill Ranch and ask for Hooman Keyvan - he is very professional and knowledgeable!"Kind Regards,Jennifer Connelly

ESHARDMAN

Jun 26, 2014

I had taken my 21012 E350 in for service and had an opportunity to drive the 2014 E350. I worked with Hooman and it was a pleasure. He was respectful and courteous, not pressuring me at any time. While it took me a week to make a decision, I was confident that Hooman was presenting a good and fair deal. He is very knowledgeable about all aspects of cars. He understands how complicated the electronics are and was very patient in explaining all the details to me. His professionalism and expertise has earned my business for any future purchases and referrals.

mjsalyer5

Jun 6, 2014

Thank you Hooman Keyvan for an amazing experience buying my first non mommy car! You were so kind and knowledgeable about the car. Thank you for taking the time to allow me to learn about the car as well... I will refer all my friends and family! Thank you, lisa salyer

californiak1

May 28, 2014

I truly had great experience and enjoyed buying my new 2014 Mercedes-Benz C-250.The level of professionalism from Sales (Hooman Keyvan) and non pressure process was like you are not in a dealership.Felt like I was getting treated in a 5 star Hotel....From GM to Finance manager all were nice and professional too.They clean my car like shiniest car in the lot.We got offered multiple time bottle water and Coffee and tea!!!Also I have life time free car wash at the Foothill Mercedes-Benz dealership that I can use for my Black color car anytime that I like:):) Overall 5 stars - for customer service, Value and enjoyable experience. If you want to save time and get this kind of experience ask for HOOMAN.

sanjaykdhar

Apr 30, 2014

Unresponsive. No commitment to meet promises that were made or to return customer calls. Booked a GL 450 through the, paid a $1000 in deposit and was told that I would get the car in 8-10 weeks. It's week 9th no indications on delivery dates. All inquiries are unanswered. 2 VM's left and no answer.

seecynthia

Apr 13, 2014

I appreciate the outstanding customer service that Assistant Manager Jean Youkhaneh provided. It was stellar!I borught my E350 in for service and I was actually able to receive same day service, Jean kept me informed of my estimated wait time, came and found me in the waiting room to update me and had my car completed and washed while I worked at the business desk. To top it off he walked me out to my car and handed me an ice cold bottled water for the road on a warm day.Foothill Ranch Mercedes really takes great pride the extra attention to detail and it makes all the difference. Jean was courteous, efficient and greets his customers with a warm smile! I have bought several cars from Mercedes Benz and will continue to do so .all because of the customer service I receive from my purchase to maintenance repairs. What a great team they have put together to makes customers feel respected and valued.Best,Cynthia Corbett

Schnappy11

Mar 10, 2014

Taking in a car for service is not usually easy nor pleasant. However, MBFR and David Gover specifically, make it as painless as possible. The work on my car is completed in a timely and cost-effective manner. David always greets me with a smile. He also exactly explains the process in which my car will be handled. I will forever and for always take my car to MBFR for service. Thank you, David!

johnsmom1990

Apr 20, 2013

I was pleased by the service and care given to me by Ed and Ramsey in finance and Derek in sales. After being at the dealership for several hours (with child in tow) we were ready to drive home (to the Palmdale, CA almost a million miles away) and I had forgot to bring my checkbook. Derek drove the car to me the following day(on his day off) and we completed the deal. I would highly recommend this team again. I had been discouraged after reading some other reviews by African-Americans and the O.C. is notoriouly racist, but I got excellent treatment at Foothill Ranch and look forward to going back in a few years to get my next Benz.Cons: I was not happy with the price I was given for my trade.Pros: I almost got the payment I wanted...just $100 over budget (i'll survive) They got me a great interest rate even with my not so great credit...Thanks Ed Derek did what he said he would, I drove off the lot with a GL!!!!

3amudhan3

Jan 30, 2013

very helpful. The manager Mr. Ali did a lot to get me a loan sanctioned the very same day. I think he did a great job as it was hard for me to get a loan with this being my first car.

colbster

Jan 22, 2013

Don't waste your time with any other MB dealer. Have purchased 4 cars from them. They know what they're doing and how to get the best deal for you and they are professional, competent, and respectful throughout the process. None of the A-Typical car sales tactics here - they treat you like a true customer.Can't say enough.

bhai333

Nov 17, 2012

Big Scam Artist. I selected one of their GLK 350, got loan approval and signed all the documents. On day of delivery my car was sold to another customer without any communications with me. Imagine going through all their paper work and at last moment they renege on their contract. SHAME ON THESE SCAM ARTISTS. NEVER AGAIN VISIT THEM. For three days they never returned my phone calls or emails. No courtesy or apologizes. Greg is the manager and he should know better how to treat a customer and provide customer service. SHAME ON YOU GUYS.

2013GLK350

Nov 14, 2012

My husband and I have purchased many vehicles over the years and this was by far the best purchasing experience we have had from start to finish! This time was for me! We had visited several Mercedes dealers in the area and felt extremely pressured to buy last years model and what they had on the lot. NOT at Foothill Ranch! Instead, I was able to custom order the vehicle of my choice which was so wonderful! I selected the colors I wanted and the features and options that were important to me- I didnt have to settle for anything! We were kept in the loop from production start, to it getting a VIN, to knowing what cargo ship it was on and when it left port! The process did not take long and it was so worth it! Did I happen to mention that we got an amazing deal?! We do have USAA and Foothill Ranch honored the discount. Should our next vehicle be another Mercedes I can guarantee that we would only go here to buy it! The 2013 GLK350 is amazing by the way!

rabw2012

Jun 30, 2012

Took my car for service got service b completed among other little things. the main problem, had a 1000 voucher from mercedes benz to replace the laft head lamp, Dave quoted 1680, then the next day price for the parts and labor dropped to 1291, turned out that i ended up with different lamp colors, but according to dave for an extra 130, they can be the same, he took my 1000 voucher i had to paid 291 out of my pocket and he will not retun the old parts, lastly he did not care ,neither did he acknowledged that he failed to disclose that the lamps were different colors. Took car to mechanic doen the street, he checked the lamp and I am now missing the sealers that goes around the lamp. HORRIBLE, waiting on Chris Erickson, service manager to get back to me regarding this matter, reported them to the department of internal affairs of mercedes benz corporate office.

michaelhollins

Jun 7, 2012

I have had a trifecta of first-rate experiences with this dealership, each one being better than the next. Their service is as professional as can be performed, and I know service, having been in the business.Each time in Sales, my expectations have been exceeded. They are an island of professional courtesy in a churning sea of usual car experiences.

AdonyaW

May 14, 2012

On May 2nd, I received a call from Ed Ismail who wanted my business. I told him I wasn't in the market for what he was selling and bid him good day. He called me back on Wednesday (May 9th), and like a dope, I opted to give this dealership my business.I got to the dealership about 7:30 PM on the 9th, and it was obvious that I was Ed Ismail's last deal of the day. And of course, that is when the rather POOR customer service began. Since Ed Ismail thought I was Asian (I'm African American with an Asian last name; he mentioned this during one of the moments he was actually talking to me), I felt that he was EXTREMELY put off when I walked into his office with my biracial son in tow. It seemed that he was NO LONGER happy to see me, and he rushed about barely answering any of my questions about the vehicle I was interested in. Did I mention that HE was the one begging for MY business?!?!? Yes, I believe I did.I was being rushed to test drive the car that I hadn't even looked over. When I said I wanted to inspect it, he went back inside... again, quite put off by the "delay". When I was finally able to test drive it, I only got the option to go a short distance. I'm sure that an interstate jaunt would have illuminated the vehicle's rather serious mechanical issue.At any rate, Ed Ismail really showed what he was made of when I asked if the car had been in an accident (it's an '05). Mind you, I was to receive a CarFax report and verifiable service records, to which I'm still waiting on. His response was, "This is Mercedes Benz. We don't take just ANY car! We put cars through our stellar service checks!" Well, paperwork is still flying about, and at one point, I needed to head back to the bank (because Ed's assistant didn't relay the full specs of our conversation to him, and I had arrived at the dealership with only my personal checkbook in hand). Now, Ed Ismail is BEYOND put off, and says he'll take me. Gee... thanks! My son hops in the back and is trying to put on his seatbelt, and I'm still getting my right foot into the car, when Ed Ismail starts DRIVING AWAY. My son (diagnosed with Autism) is telling him he's not buckled in... and I now have piping hot Mercedes Benz Foothill Ranch coffee spilling all over my left hand because I'm struggling to get into a MOVING vehicle AND buckle up. I finally call out Eds name, and he slows down... BARELY and feigns concern. He actually had the intestinal fortitude to tell ME to be careful with the HOT coffee and not burn myself! Really, Ed Ismail?!? Too late!!!!!Deal finally over! Still very unfamiliar with my new car (that not's a Benz, which may explain why I didn't get the "exemplary customer service" run down by Ed Ismail), but it's time to drive home (which is about 25-30 minutes away). All seems well, until I make a pit stop at the local Rite Aid only blocks from my home. Imagine my extreme concern when I noticed coolant SPEWING from... my new car! Why, pray tell, did I have to call the dealership the NEXT DAY (that would be Thursday, May 10 approximately 13 hours after taking ownership) to inform them that said stellar-ly checked vehicle was now OVERHEATING and INOPERABLE?!?!? Ed Ismail's response?... "How do you know???" I guess I fell harder off that turnip truck, that morning, than I had realized AND misplaced my DUNCE cap! Let's break it down, shall we? The water gauge was on H, the WARNING chime was going off incessantly, and wait for it... there was smoke coming out of the hood. Yeah, I'M the idiot!It took over 3 hours and multiple phone calls from ME to Ed Ismail to find out when my, again, stellar-ly checked vehicle would be TOWED back to them! Again, Ed Ismail showed his stuff by ARGUING with me that since there are over 50,000 parts on the car... MERCEDES BENZ, who did not take junk cars, couldn't possibly check every one of them! (WOW! Really?!?!?!?)How unfortunate that Ed Ismail was so grossly inconvenienced by my deal, which, again, HE wanted!!!! I should be so ashamed! (insert sarcastic intonation here)At any rate, my workday is now completely shot because I've been dealing with this issue all day! Im finally at the dealership, still being treated like the "lowest" species on the planet, and things are being worked out to get me into a loaner. (The saving Grace was Ali, a Sales Manager, who was very kind and moved quickly to accommodate me... unlike Ed Ismail!)NOTE... I received my new car with a full tank of regular octane. The loaner vehicle had only a 1/4 tank... and ran on PREMIUM. But IT'S a Mercedes Benz, and I guess I should feel SO privileged to be in it!On May 12, Ed Ismail still had not called to update me on the car, so I called him because this was the bring-the-loaner-car-back-to-us expiration date. How overjoyed I was when the lovely receptionist informed me that the service department wasn't open on the weekend! I truly was dancin' a happy jig!Every time I phoned Ed Ismail to see what the deal was with my car, I was told, "I'll call you right back!" I really must not have ANY concept of time because "right back" on Planet Dunceville does not mean that the customer has to phone the dealership THREE TIMES, practically every 2 hours, to get a response on a car that should have NEVER been returned to a dealership 13 HOURS later!!! I finally get Ed Ismail on the line to give me an actual answer to the query I've posed thrice. During said "conversation" (using the word, conversation, loosely since there's really no talking to him), I mentioned that I wanted to be compensated for the gas I had to put in the loaner vehicle! After all, I am the one who had been grossly inconvenienced by this shady deal!Would you like to know what Ed Ismail said to me? Of course, you would! He said, "Well, you were going to use that gas anyway driving around." O... M... G! Does this man have NO filter?!?!?!? In my pea sized brain, I'm pretty sure that a full tank of regular gas is not the same as a 1/4 tank of premium, but then again, I'M the idiot!So, here I am spending money on a car I don't own, deeply concerned about the one I just bought because Im going to be traveling over 2,100 miles in it in a few days (thats if I get it back). From all the service" delivered to me, it would seem that my $14k deal didn't qualify for MBFR's exemplary customer service. Ive now been in a loaner vehicle since May 10th, and I've learned that the car I was sold had bad engine mounts and goodness only knows, what else is wrong with it!Not one call from a manager apologizing to me, or offering compensation of any kind. Even the GM, Greg Roberts, has now chosen to ignore me!!!Very sad!

nabilchmait

May 1, 2012

Wonderful experience.No pressure, no sales tactic that turns you off. But excitement.Professional salesman who knows his products. Respectable, made us feel at ease, answered all our questions.The sales manager Ali Hashemi was also super, kind and nice. The finance manager treated us with respect and did not use pressure for us to buy his products.We will definitely go back for our next car.

bretthynes

Mar 16, 2012

I visited this dealership because it is less than a mile from my home. I asked why I should buy a vehicle from them versus other much larger dealerships in my area. They quickly explained their value proposition of competitive prices, excellent service with free loaner vehicles, and unlimited free car washes. Mo made me feel very comfortable throughout the process and we completed a deal that same day. It was an outstanding experience all around.

rkumar62

Mar 9, 2012

Excellent customer service wss provided to my wife and I. I would like to especially thank Frank and Derek who were very patient in guiding us through out the sale process. I would strongly recommend MB - Foothill Ranch to my friends and relatives. Thanks.Regards,Raj & Dwipa