Cameron Noonan

5 de jun. de 2021

The Mercedes-Benz of Louisville is phenomenal to work with! Kevin in Sales was attentive when it came to appraising my lease trade-in, explaining the trade in process, and helping me find the perfect car. He offered me a multitude of financing options and explained them all, making the process and buying decision very easy. Brandon was quick and thorough walking through the Finance process, providing me with all the choices for additional coverage without pressuring me in any way to purchase more coverage if I didn't choose to. Prior to working with the team at Mercedes-Benz of Louisville, I didn't know purchasing a car could be such a seamless, hassle free, no-pressure process - but they offer top notch customer service and are a fantastic team to work with! I look forward to continuing to work with them in the future. Thank you all for helping me to purchase the perfect car!

Jim Miller

20 de sep. de 2021

Seth Culbertson was our sales representative. He was extremely helpful and attentive. More than that, he handled our unique situation smoothly and without complication and he demonstrated a unique talent in today's environment. He listened and remembered. As a result we got the complex problem of trading in a yet-untitled vehicle without a hitch. His operating explanations of the car we were purchasing were considerate of our low-tech background without being in any way condescending. Altogether, a very pleasant experience.

Andrew Morrison

10 de sep. de 2021

I called to schedule a routine service of my Mercedes. I had a few specific service questions and asked to get a call back from a service advisor. No call back ever came. They got me scheduled a few weeks out. I received a confirmation email about a vehicle I don’t even own. I call and talk to Brandy and she says it’s too late to get an answer and they would get back with me. I get a few random emails that don’t pertain to my exact car. I go in for service with Jimmy. Zero explanation of what is happening. I asked a few questions but no real help on my service. I dropped The car off at 10am. I get a text at 11am that says I will be updated on my car. I text them at 4pm And the only response is “car will be ready after 5pm”. I text back a few questions and zero response. I call and ask for my advisor and zero response. Finally a call back that my car had been ready. I show up and Jimmy gives me zero explanation on my service. I’m told to wait for my car. About 10 minutes later I hear them arguing over their radio about where my car is. Very loud yelling: eventually my car appears but no apology from Jimmy or service team that has been staring at me waiting. This was my first service visit with my new vehicle. Very disappointed.

Aljo Arapovic

3 de sep. de 2021

If I could leave negative 50 stars I would. Customer service here is horrible. Dread dealing with them in any way possible. Car has been taken in for repairs about 4/5 times now and truly, they do an amazing job at just cleaning it up a bit and handing it back to owner for it to break on its own again within a month. They are super vague about what they even do to repair the vehicle after they “repair” it, stating they “just reset the system” and they are big on “reassuring everything is good to go!” They also deliver bad news with a smile and a giggle! Had to yet again get my Mercedes (2019 CLA250) towed to them yesterday and they won’t be able to look into it until the middle of next week and they have NO loaners to provide as they are “overbooked”. So really, where is the customer service at this point? NOTHING is being done for any inconveniences. Also, Mercedes is probably going to call me after they see this review asking that I take this review down and they will push my repair to be done sooner and put me in a loaner car immediately… as they have done before. I did it in a nice manner last time, all was good and well but now I’m getting the sense that they’re having pity on customers this way and just getting things done their way. I’m not having it.

Sean Lewis

2 de sep. de 2021

Best auto buying experience ever! Everyone at Mercedes Benz Louisville was awesome! Our sales rep, Shea, was great! The closing process was easy! We will most definitely buy again from Mercedes Benz Louisville!