Used Cars for Sale at Mercedes-Benz of Massapequa in Amityville, NY

Yoly Marie

Nov 16, 2021

Best purchasing experience I’ve ever had. Brandy and Marc were excellent. Their friendliness and kindness made me feel right at home at this dealership. Matt the GM was professional and came out to greet me and make sure all was well. I will purchase all my vehicles with them. I recommend this team to all my friends and family.

Alice Choi

Nov 17, 2021

I had a service appointment yesterday at 10am to have my car picked up and a loaner dropped off at my work address. No call, no show. I called in the afternoon to inquire about what happened - apparently all the managers were in a meeting and I was never contacted. This is the second consecutive occurrence. Previously when my vehicle was being serviced, they actually had another loaner crash into my driver side door at their facility as they were about to depart to make the return. They provided several loaner vehicles while they replaced/fixed the damages at no cost to me. It was the right thing to do. At the time, we were interested in purchasing a new vehicle but their sales dept was so far removed from what was going on in service that there was no special handling of out interests. I wanted to keep my services here in good faith that when I needed a new vehicle we would be well taken care of but based on my recent experiences it doesn't seem likely. When the car is actually there for service, they do a phenomenal job. Kuang is my service manager and he is really the best. No complaints at all but unfortunately everything else is sub par.

F Mirza

Oct 25, 2021

Went in for a windshield repair appt and basically sent home since no one contacted me for 2 weeks for insurance info and basically considered my fault. Waited for their call and even called in Friday to ask to see what's going on since i needed the loaner also, was told come in Monday as scheduled just bring in the info it should be good. WELL, not the case. I'm figuring it was a higher up service rep who helped me since she was in one of the glass window offices in the back. Straight out told me can't do the windshield since they did not get the insurance approval and started to tell me to call the company who handles it and see how they can help me and come back but wanted to do other services on my car. Like seriously, the windshield is my main concern. Instead of going out her way and actually saying hey let me try to resolve this since there was misinformation on their end and let me call the windshield company and see if i can get it done sooner since we will have the car for other stuff, instead she easily lets me walk out the door. When i walk out immediately she's in the office next door chatting. Was actually going to drive back and just pay for the repair since i took the day off but then i figured nope don't want to give this dealership money. Second time this place has wasted my time. Really need to work on training their service employees and train them on customer satisfaction.

Sergei TRUcker

Dec 5, 2020

Fast, friendly and very knowledgeable staff. I had a factory sunroof improper installation. So, my roof was fixed within less than 1 day. In other shops I was told at least 1 week. Thank you guys. You are the best.

Frank R

Sep 26, 2021

Vivian is the best service rep you could ask for! She’ll take the time to go over what you need and what you don’t need. I bring my old 2016 e350 there because they understand some of us still cling to our older cars and they’ve worked with me on price knowing it’s not covered anymore. Great place.