Used Cars for Sale at Mercedes-Benz of New Rochelle in New Rochelle, NY

Jazmine L Gillespie

May 19, 2016

I was a bit bummed out about my car being damaged and Chris reassured me that my car would look brand new. He kept in contact with me with any concerns I had. I recently moved from CT to New York and its good to know that Mercedes has great customer service across the board! Anytime i need my car service I will request Chris!

Grish2001

May 6, 2016

Very highly recommended! Alex was wonderful! Went above and beyond anything that I expected. Great attention and response time. Very respectful. Will definitely use again and again!

Vj8701

May 6, 2016

Alex in sales and Anthony in finance were great.... Love my new 2017 GLS 550. Great work guys thank you .Sending all my friends and family !!!

Car2886

Apr 29, 2016

John O'Keefe...professional, personable and an asset to Mercedes Benz of New Rochelle!Jay Criss in finance is highly rated as well!!!I will stay a loyal customer

Gold

Apr 1, 2016

All the people involved in the lease of the above mentioned care were excellent. They eachcompleted their tasks in a friendly and professional manner

Papakfrimpong

Mar 30, 2016

Please go there and ask for Diana or Sergio. They are by far the best people to deal with. Exemplary customer service by far. I got the best deal on a new c class and now I am living the life I have always dreamt. Mercedes Benz of new rochelle the number one best Mercedes dealer by far. I am referring everyone I know there.

Edwin

Mar 14, 2016

This was the best car purchase I ever had. In short, amazing. I visited this dealership to see in person the new GLE 350, so I informed my salesperson, Renee Bianco, that I was only looking and at no moment she hesitated to keep helping me. In fact, she asked to test drive it, for I can experience my prospective car. At no moment she pressured me, or asked if I was ready to buy. She was friendly, honest and patience. Renee introduced me to the sales manager, Jason Lee, who was also great. We talked for a bit until we agreed on a price, scheduled my delivery date and it was fast and great. The finance manager Sergio was outstanding and patience. In conclusion, I loved my experience and the people I dealt with. Thank you Renee, Jason and Sergio, you are an asset to MB of New Rochelle.

erickacaban

Mar 12, 2016

Came in just looking for my dad, a couple of hours later... Purchased an slk300 convertible. Friendly staff, very patient and reasonable. Wonderful experience overall. Got the car the same day.

Tommyg588

Mar 8, 2016

I would like to take this time to thank John okeef Heath, Jason Lee and Sergio for a wonderful buying experience. They all couldn't do enough for me while I was there. John was a complete gentleman, and wanted to make sure I got the car with all the options I wanted. Definitely a class act! It was a Saturday afternoon and he made sure I had my car by closing! Jason lee was a pleasure to work with, I was in contact with Jason for about a week prior to my purchase running different options and numbers another class act! I also reconnected with a old friend Sergio who's car are used to wash while I was in high school at Mercedes. Now I'm buying one from him! He deafly took care of me and I highly appreciate it! I definitely will be recommending these fine gentleman to all my family and friends thank you very much Mercedes-Benz of New Rochelle!

Jenny

Feb 20, 2016

I had never bought a car so quickly after visiting just one dealership at MB New Rochelle but salesperson Alex Nikaj and sales manager Jason Lee were both very helpful, reasonable and courterous which made the experience very pleasant rather than stressful. They both had a very warm personality which made it much easier to work with. I was also glad to get to know Alex on a personal level a little. It's very nice to know that he's a caring person who loves animals, the most forgotten members in our society. Alex helped me got a good offer and was approved quickly by Jason, who was very nice and professional. There seemed to be no game playing as usually seen in many car dealerships. It was simply the easiest car buying experience for me by far. I would highly recommend Alex Nikaj, Jason Lee and Mercedes Benz of New Rochelle.

Sixty40

Feb 7, 2016

It's about relationship building. The moment I walked in the door with my jeans and baseball cap, my only purpose was to browse at the beautiful Mercedes Benz lineup. I was just killing some some while I was getting my daughters fiat serviced up the road. I struck up a conversation station with Renee Blanco and was treated like royalty. I told her right off the back that I have no intention on making a purchase at this time. I insisted that she continued here work with some other potential buyers. Renee still offered me coffee and pastry and even showed me some cats while her others customers were in finance. Mohammed the sales mgr. Very accommodating and personal. Christian in maintenance was very patient with me while explaining some of the features to some of the cars due to the fact I had a very bad cold that day and had to excuse myself every few minutes. Christian even brought me cold medicine and water. Needless to say I left the dealership with a brand new Mercedes Benz. Wonderful car buying experience from a top of the line sales team.

AnthonyAndreaO

Feb 2, 2016

We had been in the market for a new SUV but really, in no rush to buy. We test drove a few different brands over the period of a couple of weeks and then decided that we should at least give the Mercedes GLE350 a look. Againwe weren't in any rush. Pretty much "just looking".As luck would have it, we found ourselves in New Rochelle and decided to visit MB of New Rochelle. We walked around the showroom for about 20 minutes looking at various vehicles and were approached by Sales Manager Jason Lee, who had an absolutely "no pressure" air about him. We looked at and sat in several cars, completely unhassled, free to do our thing without a salesman hanging around waiting to pounce. When ready, we motioned to Mr. Lee who was able to answer many of our initial questions, and who then introduced us to Sales Associate Alex Nikaj. Mr. Nikaj gave us a very comfortable feeling from the get-go, something that I find to be very atypical in the auto sales industry these days. His honesty, good nature and "regular guy" attitude played a very big part in our decision to buy our car at this dealership. He was helpful, very generous with his time, knew the product, was able to answer any questions we asked and was very forthcoming with regard to pricingI like to think that I have a good barometer to tell when I'm being "bs'ed", and I felt confident that Alex was a rock-solid guy and completely up front. Again.we walked in just to "look".it was Alex's demeanor that pretty much sold the car that evening.We got a great offer on our trade and got a great price on our new GLE350, all with no haggling and no nonsense. This was truly the easiest car purchase I've ever experienced. When a deal was agreed upon, Sergio Derpinski was quick to get our paperwork done and was very well versed in the additional programs offered by Mercedes.I would not hesitate to recommend this dealer to anyone. If you're in the market for a new Mercedes benz, check this dealership out and if you're lucky, Alex will be available to help you. I can say with full confidence that we're completely sold and will be repeat customers to Mercedes Benz of New Rochelle.

Mike413

Jan 23, 2016

I received outstanding service from Alex Nikaj. He is professional, sincere and cares about his clients needs. It was my pleasure to do business with him and Mercedes Benz of New Rochelle.

Teddy1974

Jan 22, 2016

I was fortunate to have Mr. Shawn Martinez as a salesperson. He was highly recommended by Mr. Jay Criss who was an exceptional salesperson but was recently promoted into another department. Mr. Martinez was extremely patient with me and assisted in the selection of the car of my dreams. He went above and beyond the call of duty and I am truly grateful for his assistance.The entire Mercedes Benz staff of New Rochelle provide exceptional service and they are always pleasant and accommodating. I have been a client with them for over 20 years and they are stuck with me forever.Mrs. Edith Bly Jenkins

rcotrona20

Jan 20, 2016

Alex was able to sell me my new CLA, which I absolutely love. Alex was more than helpful, he went above and beyond with his time and patiences. Alex, was strictly real with me about everything when selling the car. He knew everything and even more about the car. Additionally, he was always there to answer my call or to call me back when needed. I would highly recommend working with Alex, as well as the New Rochelle Mercedes Benz. I wouldn't recommend anyother place! Thanks Alex!

hadi1

Jan 19, 2016

Welcoming place and great service, everything was done in a timely manner. Rene Bianco was simply wonderful, always had a smile on her face, She made me feel like i was talking to a family member (she is a star). The next time i was there, i enjoyed a cup of coffee with delicious snack while waiting for my car to be washed.

Nelli16

Jan 16, 2016

For the past few weeks my husband and I visited several Mercedes Benz dealerships undecided on whether to purchase a car or suv. However, we saw a Mercedes Benz C300 I really liked on your website in New Rochelle I will have to say, at no given time did I think I would be making a purchase on that very day. ?? It was the wonderful salesman we dealt with. Marcell was able to answer my questions and concerns of my vehicle of choice. He is very knowledgeable,honest, and professional. I would highly recommend this dealership to all those shopping for a Mercedes Benz the service received was absolutely outstanding. I definitely look forward working with Marcell in the future on our next purchase.Well worth a visit!!

cm dl

Jan 15, 2016

Everyone at this dealership is terrific. Zero pressure , 100 % accommodating and go above and beyond your expectations. Purchasing a Mercedes from them was the best car buying experience we have ever had. There is no doubt that we will buy all of our cars from them from this day on. Our SL63 is awesome ! Thanks guys !

dannyg411

Jan 14, 2016

The people at MB New Rochelle are nothing but class! I dealt with Bob L. a few years back and Mike L. for my most recent lease. Both are stand-up gentlemen and incredible people. They make you feel like a priority from the moment you step in the door. A+ gents, keep up the great work!

fmont2016

Jan 12, 2016

Michael Longi, Is truly Exceptional, He really know the Mercedes Benz brand inside and out. Pep Auto Group I very Lucky to have a sale person with knowledge and poise he has.I recommend Michael Longi and New Rochelle Mercedes Benz dealership to everyone I meet.

gius

Jan 12, 2016

thank you mike and MB of new rochelle to facilitate the acquisition of our first MB.we had a pleasant and smooth experience that i have not had in a long time while buying an automobile.

Monica V

Jan 12, 2016

I have been a Mercedes Benz customer for just 3 years. When my lease expired I tried very hard to purchase my new car through the same dealer and it was a painful experience. THEN I decided to try a new dealership and went to Mercedes Benz of New Rochelle. It was a night and day difference. From the moment I walked in I felt valued as a customer, Marco Perez was so helpful and patiently showed me all the options available. The sales manager was also very professional and gave me additional financing options to consider taking great care to insure my specific needs were addressed. I was driving my new car in just a few days after getting a great coaching session on how to make the most of the technology in my new GLE. I am very grateful to this team for making this a great experience! I will be a returning customer!

Nana2

Jan 12, 2016

Philip Rhone is an exceptional adviser and has kept my vehicle in excellent shape.He performs his job functions in extraordinary manner and has interpersonal relationships and skills that are worth mentioning. Lest I forget, he directed me on purchasing my new vehicle and I know he will be there for guidance on maintenance.Shawn Martinez was the sales representative when I acquired my new vehicle and was extremely helpful with the purchase. He diligently walked me through the process and deserves an excellence with this ability.I will always recommend Mercedes Benz New Rochelle, due to their staff exceptional professionalism

Jerry

Jan 5, 2016

This was not our first sales experience with Mercedes dealers for an automobile. I must say it was very pleasant. I was introduced to Renee Bianco, Sales Representative. Renee was a pleasure to work with. I felt she was honest and trustworthy. The dealership itself made me feel it was a business which wanted to make deals but be fair. I recommend dealing with Renee and Mercedes-Benz of New Rochelle.

Angelare

Jan 4, 2016

Fabulolus service easy and enjoyable experience great customer satisfaction 2 times buying with them.James new it all and made it a great way to bring in the New Year! He was terrific.

Cargirl15

Jan 3, 2016

Thank you so much Mercedes Benz of New Rochelle for helping me purchase my dream car! The staff was perfect, and helped me find exactly what I wanted! If you are looking into buying a Mercedes, New Rochelle is definitely the place to go!

Juliana

Jan 2, 2016

We had a very pleasant experience. Our salesman, Marco Perez, was courteous, professional and very knowledgable. The price negotiation was transparent and fair. We look forward to purchasing/leasing future vehicles from Marco and this dealership.

Brfwest

Dec 30, 2015

Recently leased a CLS63 AMG from MB NR and had a gr at experience all around. The car had to be ordered and ended up arriving nearly two months early. Financing and delivery were efficient and a professional.

JN2016

Dec 30, 2015

MB New Rochelle is a great place to buy a new Mercedes Benz. James Palmer from the sales department was very helpful. He answered all of my questions with great detail and worked hard with the Manager to get me the best deal. I rate my overall experience 10/10.

jose

Dec 30, 2015

Newrochelle Mercedes is great place. My salesman sony narula from the sales department very helpful . I would recommend any body to go there.. They are good. Thanks Sony . You are great. Thanks Newrochelle mb

Maureen

Dec 27, 2015

I was so please with my experience at new rochelle for the first time I had an sale representative name Marcel and he help me pick out the best Benz for my family and I will definitely be coming back here for my next car wonderful service unforgettable !! I rate this dealership 10/10.

nicolas lipps

Dec 24, 2015

Chris is the best sales person that i ever dealed with, I never had renegotiate the price with him,down the line guy. My second car from MB of New Rochelle.Great guy.

Abeagleburke

Dec 22, 2015

Dealing with Chris was a pleasure, I had been to other dealerships and it always seemed that there was a wait, especially when negotiating the dollar amount, the back and forth BS, here there was not!The Finance guy Sergio,was the best he worked at getting me the best deal on a rate and also gave me insight to better my credit rating..... I'll be looking to up grade to a Amg sl 550 in a few years I hope Lol thanks to all down there!!

dezdom

Dec 20, 2015

Great info provided great service and attention to detailSales rep was informative, worked with me and provided details accurately I am time conscious and was out of the dealership in no time at all

2023

Dec 15, 2015

I would recommend Mercedes Benz of New Rochelle for its location, friendliness, quality and excellent service. Michael Longi and Jay Criss are both very knowledgeable, helpful, pleasant and easy to work with. After explaining to Muchael exactly what my needs were he worked hard to find the car that was right for us. He also explained in detail every step of the lease and all the features of the GLC car. Of course working with Jay has always been a great experience for us. He was our first contact with Mercedes Benz three tears ago and has always been there for us. We appreciate the great quality of service we received with our experience from your staff from the valet, front desk, sales, and finance. They are all highly recommended.

tkdavis

Dec 14, 2015

Alexander Nikaj is an excellent salesman, he gave me a great deal on my 2016 C300. I was referred by a friend (Christopher Murphy) that he also gave a great deal on a 2015 C300. I am going to referred Alex to another friend (Michael Marshall) that lives in Florida. He is a nice man with a lot of patience that should get a BIG Christmas Bonus.Phillip Rhone also provide excellent customer service.

NanetteH

Dec 10, 2015

Michael Longi & Jay Criss, showed us excellent customer service! There's no other dealership we would go to! We love staying with the family at Mercedes-Benz of New Rochelle!

Susan Shedlin

Dec 9, 2015

Marko Perez was friendly, professional and patient. He answered all of our many questions and truly made our Mercedes experience a true delight! This was not the first dealer we had visited, but it was certainly by far the very best. It was also so very nice to be introduced to some of the management at your wonderful dealership.

Sam155

Dec 8, 2015

I must say Mercedes Benz of New Rochelle gives hope for the middle class. I had the most wonderful experience dealing with James Palmer who was my sales Rep, and Jason Lee the general manger, they made it so easy I could hardly believe I was being treated so wonderfully and gentile. The reason for my review, at times some car salespeople can be pushy and pressure customers just to make a sale for commission purposes. Dealing with James and Jason it was customer service at its finest, pure professionalism and hospitality. I was well pleased, and received the service I came to expect. For the record, I'd definitely recommend anyone that's looking into buying or leasing a new car to stop by Mercedes Benz of New Rochelle.

Esther579

Dec 6, 2015

I Have owned/leased autos over 6 decades. Mercedes is one of the finest autos. My last 5 leases were with 3 MB dealerships. MB of NR is the most excellent, multi-ethnic, convenient & efficient. In management, sales & service, customer appreciation & satisfaction, are the high standard. Promotions & activities maintain positive interactions with the dealership.Over the decades, I have come to recognize those qualities I consider excellent in sales personnel. Renee Bianco is a consummate sales representative. She provides a highly professional & personalized attention to my interests & requirements. She's always prepared for our appointments & never appears hurried to "seal the deal." Renee kept me informed throughout the acquisition & lease processes. Since I took possession of my car, Renee has contacted me & remains available to answer & research any questions. In sum, I rate Renee Bianco a 10+!

Mercedes twice

Dec 4, 2015

Nick was patient and understanding through our lease of a GLE 2016. This is our second transaction with him. I highly rate his hard work to make sure you are happy with your purchase. If you are looking for a new Mercedes please see him first. I want to give a special thank you to Jay from the finance department. He was excellent as well. Don't make another move without speaking to Nick.

Brian

Dec 3, 2015

Sonny and Bobby O'Connell were very professional to deal with. The entire car buying experience was made very simple. There was no high pressure sales. They were patient and very kind.My experience at Mercedes Benz was perfect.

Boma

Dec 2, 2015

My sales rep is Renee Bianco. I have worked with her for over 4 years and she is professional,helpful. Informative. Shes also makes herself accessible and after sales follows up to ensure all is well. Makes me feel good to be appreciated.

Nanny

Dec 2, 2015

In summary my lease/purchase was an excellent experience, Marco Perez and the entire dealership team truly did a wonderful job, i cannot say enough about how they went above and beyond to get me into the car that I am extremely happy with !!

vzohrabian

Nov 29, 2015

This is the second time I have worked with Chris B. over at MB of New Rochelle and my experience with him just keeps getting better. He was quick, efficient, knowledgeable and accommodated me in every aspect of my new purchase, from the price to the pick-up time. He pulled off the impossible and kept me a very happy customer throughout the whole process. I would save all my family and friends time and send them straight to Chris from the get-go.

Henry K

Nov 28, 2015

"Excellent Service-A 5 Star Rating"I had a wonderful experience working with James Palmer at Mercedes Benz of New Rochelle. He was very professional and of great help in the buying process.I would highly recommend him to anyone hoping to purchase a Mercedes at New Rochelle dealership.Henry.

Tanya

Nov 28, 2015

I couldn't ask for a better sales representative than Shawn Martinez he's very nice, patience and will take his time to explain everything you need to know about your vehicle. He's simply the best!!!

Bcoolburke

Nov 27, 2015

They made me feel very comfortable there and I was happy with that and educated myself and buying a Mercedes Benz it was a very nice experience

mercedesbenz914

Nov 27, 2015

I had an excellent experience working with Alex at Mercedes Of New Rochelle. He was very helpful and efficient and made the process quick and painless. I highly recommend him as a sales expert and I will be returning to him for my future purchases.

DocSMG

Nov 26, 2015

Excellent service from start to finish. Michael Longi provided extensive knowledge and expertise without pressure. Showroom was clean, bright and classy. Very accommodating. Best experience I've had at a dealership.

Haemikim

Nov 23, 2015

Very professional and friendly. Renee was very knowledgeable and personable and prompt! Sales manager Jason was professional. We are very happy and will recommend to our friends!

SandraD

Nov 22, 2015

I had the pleasure of dealing with very professional people from Alex to Sergio! Being a first time buyer of a Mercedes Benz, it was a very smooth experience. I was very impressed when I picked up the car and had a red bow on it. I felt special. Keep up the great work, I will be back and I already recommended 3 people.

Urmilla

Nov 21, 2015

Mr Marco Perez, was very helpful in getting me the car that wanted.He made sure I was comfortable with the car before I drove it out of the dealership.The Big bow was a nice touch.Urmilla

meer

Nov 18, 2015

Chris was very very helpful i my decision to buy my vehicle. i would recommend him any time .He's very knowledgable about his ptoducts

Taneeks

Nov 10, 2015

At first glance everyone is so nice and helpful... and it did not stop there. Working with my sales rep at Mercedes Benz of New Rochelle was amazing! Shawn M. answered all my questions, was extremely accommodating, and patient. He gave me all of his attention. After leaving the dealership in my beautiful new car, my sales rep continues to help me with all my questions no matter how minor they are to the average person. All I can say is THANK YOU! Their (Mercedes Benz of New Rochelle) customer service is impeccable. Mercedes Benz of New Rochelle comes highly recommended.

Vcheek

Nov 10, 2015

Mr. Perez was a consummate professional as was Mr. Criss. I was not pleased with the financial manager's attitude; especially as it regarded the vehicle cash purchase agreement and how it was developed. In addition, the continued encouragement to use a recommended bank by the dealership was unsettling; given my decision to go with my own bank.

choice

Nov 2, 2015

Our experience was very good. We selected a hard-to-find color and the dealership fought hard to obtain it from an out-of-state dealer. We got an excellent price for the car we traded in. The Mercedes came very quickly and was ready for us when we wanted it. I needed several tutorials after driving it home to understand the electronics. Nick Nasta even came to our house to help set things up and go over some of the information. I look forward to receiving similar attention in the future whenever I bring in the car for service.

Mariah

Nov 1, 2015

Hearing the name "Mercedes Benz" is quite intimidating for an average person trying to make her dream a reality. Going into the dealership I was very nervous and intimidated. But knowing and speaking with Nick Nasta made me feel at ease, and made me 99% close to realizing my dream. Being a woman going into the dealership alone, the fear of being fooled or pushed to offers, that may not be 100% you need is scary. But I made it clear that I'm tired taking 2nd best.Nick made that possible with Jason. Im very Thankful and very lucky to have Nick who never give up on me when i almost give up on my dream.

Mishamar1

Oct 26, 2015

As you enter the doors of the dealership everyone is so pleasant. But I was so lucky to be matched with Mrs. Renee Bianco. Renee you made my whole car buying experience a comfort, fun, and no pressure one. You've helped me find the right car for me and my needs. You're knowledgeable and patient. Thank you for working so hard to find the exact car I wanted. You truly rock! Also thank you to the whole Mercedes Benz Family in New Rochelle!!!!!

AArchibald

Oct 24, 2015

Sonny Narula was very helpful, pleasant and did not rush or force me into a sale. He explained everything about the car to me very well and made me feel extremely comfortable and comfident in my decision to lease my mercedes e class. I can not thank him enough for all his help and patience.

bob F

Oct 21, 2015

Chris was the best sales person I have Dealt with. No B.S. to the point and in the car. He also worked hard for the lease and stayed in my budget.

Satisfied Customer

Oct 18, 2015

Never thought I would be a Mercedes Benz owner. I told Alex Quinteros that I wanted a Blue Mercedes with low mileage. Even though they didn't have the particular car in-house at the time, it was there the next day. I had come to the dealership because it was the closest dealership near me and because I had received a postcard about a marketing promotion that stated that a qualified car buyer could receive 2.9% financing, 2 years of free maintenance, and 2 car payments paid up to a certain amount. I had just financed a 2015 vehicle from another car dealership in July. I didn't qualify for all the things mentioned in the September sales promotion (I didn't qualify for the 2.9% financing through Mercedes Benz financing), but the dealership found a bank that would give me the financing that I needed in order for me to get my "dream car". I purchased a Certified pre-owned Blue 2013 C300 Sport car with just 7000 miles from the New Rochelle Mercedes Dealership. The Mercedes Benz dealership gave me what I had spent in the purchase of the 2015 vehicle that I traded in, and they still honored the 2 years of free maintenance and the 2 car payments from the September promotion. So long story short even when different situations arose, where I was like maybe this wasn't a good idea, the dealership has gone the extra mile to ensure that I received what I was looking for even when to me it seemed like it would be to much of a hassle on their part. I can't say that everyone's experience will have the same outcome as mine, but I think that if you're in the market for a Mercedes, go check out the New Rochelle Mercedes Dealership, and I'm sure that barring any unforeseen circumstances, that they will extend the utmost professionalism that one would expect from any Mercedes BenzDealership. A Satisfied Customer

Happy customer

Oct 16, 2015

For the first time ever, I had a sales representative that help me to make important decisions about my purchase. It was very clear that he was a professional

Gold

Oct 8, 2015

The sales person I used was very helpful and aware of my needs. He followed up on the saleand I would recommend both the dealership and the salesman.

MikeDelevic

Oct 6, 2015

I would never go elsewhere to purchase a vehicle. I highly recommend this dealership to anyone in the Tri-state area. The options are endless and customer service was phenomenal. My salesperson Alex Nikaj was nothing but professional and helpful throughout the entire process. If anyone in the area is looking for a Mercedes I highly recommend this dealership and use Alex Nikaj!!!

Leta609

Oct 4, 2015

I've been a loyal customer with Mercedes since 2005 and have no complaints . The staff there is great .I just renewed my lease and the process was fairly simple. I am very satisfied with my purchased.

NC

Oct 3, 2015

I would recommend Alex Q to anyone looking to buy a Mercedes Benz. He was very patient with me. I came to see the car a few times by myself and with different family members before making my final decision and each time he helped me even if it meant staying at work late until I got there. When I came to pick up the car he waited for me even though I had to work late and it was past closing time. He was very professional and I thank him very much.

Wallace Carter

Oct 3, 2015

This is our third vehicle with MB of NR. Before our lease was up Don Fisher was on the phone with us working out the details of the next car. We did not come to the dealership until the day we picked it up.They cannot make getting a car any easier. And once again, Don was the consummate pro and got it all right.

Mike64

Sep 30, 2015

The service I received from the staff at Mercedes-Benz of New Rochelle was phenomenal. From the moment my father and I walked into the dealership and casually looked at the models on display in the showroom, Alex Quinteros approached us to assist me in getting the exact car I wanted-Before I even knew it, myself! I was thinking long and hard between both the redesigned C-Class and E-Class, and Alex went in great length and detail in not only describing the benefits of each model, but also showing me many different types in person as well going on test drives.Due to my tight schedule and that a luxury-style sedan (which I had my heart set on) wasn't there on that exact day, I had to put a brief hold onto completing the search and purchase. Alex was completely understanding to that regard, and at no point made it seem like it was a process which needed to be rushed. That made me truly happy and appreciative to see; Alex was very patient, friendly, and really took an interest in assisting me in finding the car that we would know I could truly call my own. At no point in dealing with Alex did I feel that I was being hurried into completing a transaction, nor was I ever feeling pressured into purchasing a model that I didn't really fall in love with.A few days later, my father had some free time to walk around and see if any new cars had come onto the lot, and he found the one I was looking for. The next day I made sure to take off so that I could come in and see it myself; Once I did, I knew it was exactly what I was looking for and with Alex completed the process.I am extremely happy with the C300 I bought, and above all else, the exceptional service provided to me during the whole process. Alex was an absolute pleasure to deal with, and I was also very happy dealing with Jay Criss in purchasing an extended warranty for the car. Overall, it was a phenomenal experience and I would recommend anyone searching for a Mercedes-Benz to go to New Rochelle without a second thought.

bogart

Sep 29, 2015

Job well done. Happy customer.Will definitely purchase from him again.Alex Q has shown us patience,professionalism and courtesy.Love the ride GLE 350

FTRE

Sep 29, 2015

Michael Longi again provided me with a great MB New Rochelle customer service experience. Follow up and guidance on the purchase were on point and timely. Thanks again!

RDobC300

Sep 20, 2015

Tom showed great leadership and pointed me in the right direction so that I was a happy customer. He set me up with Don and Don took it from there. I had an issue and Don took care of me big time. I was so happy when I left that I can't wait to get a new car when my lease is up again. Sergio was very helpful and answered all of my questions. I went with the new American Express card after he explained the benefits in full detail. In service Phil was honest and a great help.

jsandak

Sep 19, 2015

Alex Quinteros was a true professional. Patient, attentive, helpful and professional. He helped me find the right car (SUV) for our family, locate a great color combo and features for the GL and helped me save some money with my insurance and financing (via USAA). It was a pleasure to work with him as he really was a true partner. He made the experience easy. I have never had a seller seem to be pulling for me like Alex.

Lferrent

Sep 19, 2015

I unfortunately had a Merceds CLA that required service more than 6 times for the same problem. I requested that I be released from my lease or my car,be replaced since I felt I had a a lemon , but was unsuccessful until Tony Pinho helped me. He advocated for me and convinced Mercedes to help me. Tony spoke to sales and arranged for me to come in and work with Jason and Alex to get me a car that would make me happy. I need to tell you that they went above and beyond to make sure that the car suited my needs and yet was not out of the range I wanted to spend. They both had so much patience with me and never got annoyed even though I was a little unsure of what I really wanted.After an in person encounter with them and countless phone calls I finally decided on a GLK. A few days later I came to pick up my car and the experience was amazing. Alex literally walked me through every option in the car, helped install my granddaughters car seat and removed my belonging from my old car and put them in the new car. I not only was satisfied that I was able to get a new car, I ended up having a great experience with a sales team that made me feel like a friend not just like a commission..I would highly reccommend the staff I worked with and the New Rochelle Mercedes dealership to anyone interested in a Mercedes.

Lena5268

Sep 16, 2015

Mercedes Benz of New Rochelle was just wonderful. From the moment I walked in to the moment I left, I felt very important. Their customer service was marvelous. Renee Bianco, my sales rep was great. She was very knowledgable and gave me her undivided attention. Thank you Renee!!!

JulietaR

Sep 15, 2015

As my husband said, Marco Perez didn't give us a chance to test drive the other car we wanted to test. After he explained everything about the car, we happily purchased our first Mercedes car.

tonydokic

Sep 15, 2015

This is my second generation C Class that I am leasing but first time in the Mercedes of New Rochelle , the costumer service was very professional and my salesperson Alex was amazing , he was passionate about his job very relaxed because I know I'm not a easy costumer, and that's what made the whole experience perfect so if u visit the Mercedes of New Rochelle ask for Alex u won't be Dissapounted !

Dapleo18

Sep 12, 2015

Carlos took care of us from the minute we sat down with him......He was professional. ..went above and beyond to get us what we wanted...I will recommend anyone looking good for a car to go there .....Carlos....will take care of you....he even called us the next day...to see how everything was....car salesman never do that.....we are very happy we our car and the service we were given.

Mahal Car

Sep 12, 2015

Excellent service. James Palmer actually took his time to explain how the trade in works.My wife and I were happy. We like the car

Money manager

Sep 5, 2015

From beginning to the pick-up the vehicle,Chris Bartolini could not be more helpful. He was in touch with me every step in the process.Jay Criss was exemplary in explaining all the additional benefits that Mercedes Benz and especially Pepe Mercedes has to offer.

woks

Sep 5, 2015

I BROUGHT IN MY 2009 SL 550 TO GET A FOUR WHEEL ALIGNMENT DONE EVEN THOUGH THE CAR WAS DRIVING FINE AT THE TIME I DELIVERED IT TO THE DEALERSHIP.... THE CAR WAS DELIVERED BACK TO ME NICE AND CLEAN BUT COMPLETELY SCREWED UP MECHANICALLY... STEERING WHEEL WAS 90 DEGREES OFF CENTER , REAR WHEELS PULLING TO RIGHT WHILE FRONT WHEELS PULLING LEFT. A WARNING LIGHT COMES ON TELLING ME THE ESP IS NOT FUNCTIONAL ( THIS WARNING LIGHT NEVER CAME ON IN THE 6 YEARS THAT I OWNED THIS CAR - POSSIBLY SOME ELECTRONIC MODULE REMOVED ) I IMMEDIATELY MADE AN ABOUT TURN BACK TO COMPLAIN TO THE SERVICE MANAGER WHO WAS NOT HELPFUL IN ANYWAY ...I RESOLVED TO TAKE THE CAR BACK TO M/BENZ MANHATTAN WHERE THE LAST SERVICE AND ALIGNMENT WAS DONE A YEAR AGO.AFTER HEARING SIMILAR COMPLAINTS OF POOR TECHNICAL SERTVICE FROM A GOOD FRIEND I WOULD NOT BE SURPRISED TO HEAR THAT SOME RACKET IS GOING ON AT THIS WORKSHOP.... YOU ARE WARNED .....

GGallego

Sep 4, 2015

I must say, this was the most customized "vehicle purchase" experience I have ever had. There was absolutely no pressure, just a feeling of being part of a "Proactive Team" in which everyone was committed to working towards the same goal "pure satisfaction of personal needs." Marco was amazing from the first day I made contact with Mercedes Benz of new Rochelle. Just to give you an idea, I am paraplegic, I had just completed a surgical procedure on my shoulder, so, I was not very mobile at all, which meant that I could not travel to the Dealership. After a phone conversation with Marco he arranged to bring the vehicle I was interested in viewing directly to me... he took his time and properly explained all the components of the vehicle, and then helped me transfer into the vehicle and drove me around my neighborhood so that I can have the complete experience--who would have ever thought....Well, to make a long story short...I am now the proud owner of an MB Vehicle. I am sure the rest of my journey with the MB Family will be just as amazing.

Jonatedge

Sep 2, 2015

Alex was a great help in the purchase of our car. Friendly, responsive and dedicated to helping all along the purchase. When I told him I was with USAA he showed me their partner program. Awesome.

Harlem132

Sep 1, 2015

Nick Nasta was very informative and knowledgeable about the Vehicle we were interested in. He understood priceing issues and worked with us as beat he could. He 's still here for us 3 weeks later and can be reached at anytime for anything.

tom57

Aug 31, 2015

Very pleasant experience, no pressure at all. All personnel we met were very nice. This was the best car buying experience I've ever had.

Elena

Aug 30, 2015

Don was very helpful during the process of getting my new vehicle , very friendly, questions were always answered, And very quickly, I would highly recommend Don

Pissisny

Aug 30, 2015

Don approached me first when I visited Mercedes Benz of New Rochelle! He was very helpful and answered all my questions. He called back for any questions I had and finally i ended up closing a deal with him!!!

ivana c

Aug 29, 2015

Purchasing our second GL450 was a breeze at the New Rochelle dealership. Don went out of his way to accomodate our busy schedules throughout the process, including delivering the vehicle to our house himself. Would warmly reccomend Don to anyone interested in purchasing a MB.

newbenz

Aug 26, 2015

I started this purchase online with Marco Perez a few days ago. Unlike other dealerships I found Marco very responsive to all of my questions and quick with his email replies. We built the framework online and then I stopped in yesterday and we finalized a deal. Marco was great to deal with. Very open, honest and fair throughout the whole process. I would highly recommend Marco and the team at New Rochelle Mercedes. They made the whole process simple and easy.

CL482954

Aug 20, 2015

Absolutely Amazing from start to finish! Going in to buy our first Mercedes, we knew that Mercedes was renowned for their excellent service and great craftsmanship, but nothing could have prepared us for our experience. Alex Quinteros was the BEST salesman we could have asked for! A definite problem solver, you get the feeling he never has a bad day.Even when we were disorganized and running late, Alex greeted us with a warm smile and a friendly handshake. He even called and emailed to give us updates on the car and remind us what to bring for pick up. He went ABOVE AND BEYOND to be as helpful as he could. It was wonderfully refreshing to work with someone who was so clearly happy to be there.Deciding to buy from Mercedes Benz of New Rochelle has made us a Mercedes customer for Life. But it especially the help of Alex Quinteros that made the experience so remarkably outstanding!

lesliemwill20

Aug 20, 2015

The made the process of purchasing a car stress free. All slithese were handled with patience, courtesy, and professionalism at its best. Employees were very attentive and pleasent in all interactions.

DJones34

Aug 17, 2015

When coming into the Mercedes dealership in new Rochelle I felt very welcomed and appreciated as a customer. I wanted to surprise my wife with a new car for her 35th birthday and Shawn Martinez completely made my purchase experience a memorable one. After patiently guiding me through all of the options on the vehicle, he was also kind enough to come to my wife's birthday gathering and deliver the surprise gift himself. In addition Shawn stuck around and went through a few of the features with my wife which made her feel even more appreciated on her special day. It's sales people like Shawn that are clear examples of why the Mercedes brand is so prestigious. His customer service was greatly appreciated and we will return to do business with him in the near future.

Ceecee73

Aug 9, 2015

My experience with Mercedes Benz of New Rochelle was excellent. The sales man Marco Perez was knowledgable, curtious and most of all not pushy. He was patient he answer all of my questions and work with my needs. He made me feel comfortable with the vehicle and price. The mangers worked with me on pricing and made my purchase easy. Aside from the day long visit to this dealership my overall experience was pleasant. I would definitely recommend this dealership to anyone looking for Mercedes Benz.

Gaylebkc

Aug 6, 2015

Very professional and knowledgeable staff. Beautiful car. Extremely pleased with my purchase and dealership. Wish i had come here when I bought my last car

davejet

Aug 3, 2015

Alex Q. is an excellent, friendly salesperson. Conversely, the sales management staff (excluding Finance) at Mercedes-Benz of New Rochelle made my sales experience an overall negative at every turn.

Jozef30

Aug 3, 2015

Recently I got my second lease at this dealership. This last time was just as the first, an excellent experience. I was greeted at the front and everyone was very kind and courteous. My salesman Marco Perez was outstanding. He was very attentive to what I was looking for and helped me get exactly what I was expecting. The whole staff from the manager to the finance manager and the salespersons are great. I would not think to go to any other dealership for a car.

kristen216

Aug 3, 2015

I had the pleasure of having Chris Bartolini as my salesman. From start to finish I couldn't be happier with how smooth things ran. He is very knowledgeable with the cars and is very patient with all the questions I had. Any question, big or small (sometimes even silly lol), he answered with no problem. This was the smoothest car buying experience I have ever had and owe it all to Chris and Mercedes Benz of New Rochelle. He was just as good before the sale as he was and continues to be after the sale, which is rare. On the day of delivery, again everything was smooth sailing. I met Bob Lasagne that night as well to finish up the paperwork and then spent time with Chris to go over my car. Bob and Chris are two gems of this dealership! I couldn't be any happier with my new car and I owe it all to Chris. Do yourself a favor and make Mercedes Benz of New Rochelle your go to dealer and ask for Chris Bartolini. I promise, you wont be disappointed!

mercedes14

Jul 28, 2015

I recently popped into Mercedes of New Rochelle to just test drive the C300 and then off to other dealers lined up on the same street. To my amazement, the C300 drove really well than the BMW I had previously test driven elsewhere a few days back. I was impressed not only by the C class, but by the hospitality and great motivation of all I worked with. Special thanks to Nick Nasta for being my sole motivator to leasing out the C300. I'm overall pleased with my experience here and I hope to work closely with Mercedes of New rochelle until my lease expiration.

Bill S.

Jul 22, 2015

My wife and I have been customers of Mercedes-Benz of New Rochelle for many years, most recently leasing a new C 300. I cannot imagine better people to be working with than Bob Lasagne and Michael Longi--they are excellent.

Jenl88

Jul 22, 2015

I was extremely happy of how they attended me would definitely retcommend the dealership to any one! My sales rep David Garcia was wonderful. He explained everything step by step of selling me the car. I must say he was the best rep sale out of all the dealership I've gone

happy new owner

Jul 21, 2015

The Staff at New Rochelle made the car buying process quick and easy. I knew what I wanted and they found it for me - and threw in a few little extras as well.

Marilyn

Jul 21, 2015

My experience with the Mercedes Dealership in New Rochelle was unbelievable. The receptionist who greeted me was so nice and she introduced me to Michael Longi. It was almost closing time, but Michael didn't mind staying late and helping me answer all my questions about the lease. My lease on my car (not Mercedes) wasn't up until September, but here I am with a new Mercedes the next day!!! I love it. Michael was so patient with me about all the facts and the different devices of the new car. It was a great experience. I also am quite confident if I ever have a problem with the car, Michael will be glad to help.

Genr

Jul 19, 2015

Don Fisher is OUTSTANDIING as a salesman and a person. This is the fifth car deal I did with him and his service is unfailing and great always.

JC

Jul 19, 2015

I had an excellent experience at MB New Rochelle this week. This was the third time I am buying a car in general, and this was definitely the best experience I have had. I met with Sergei Bukley and he did an exceptional job from the beginning till the end. Sergei was very professional, informative and helped me to find the best car for my need, went over all my questions thoroughly, and did a great job following up. Most importantly, he was very honest throughout the whole process. I was very impressed him saying: "I will not sell you a car without you doing a test drive so that you know you really like it.". I really had the feeling that he really cared that I am satisfied with my new car which is not really common now days. Also the follow-up has been great so far. I definitely recommend MB New Rochelle and Sergei, and I will surely come back.

Joanne24

Jul 18, 2015

I had a wonderful experience yesterday with Michael Longi, an exceptional salesperson. I went to see what I wanted when my lease was up.in September. He paired me with another coupe which I love. He did all the necessary paper work quickly and I left with a brand new car and lease.He went over all the questions that I had. He connected my cell phone and even went back to retrieve my garage opener in my old car which I had unfortunately left. He did all of this and still had a wonderful smile at the end of a busy day.I will recommend him to any friends who are looking to lease or purchase a MB.Also Sergio Derpinski was wonderful with me. He answered and helped me with the financial questions that I had.Michael Longi and Sergio Derpinski are a great team!!

Nadia

Jul 18, 2015

On Saturday July 11th, 2015, my family and I came to Mercedes Benz of New Rochelle to look for a new vehicle. We were met by Alexander Lakaj and Marco Perez who took us through one of the most pleasant and informative car buying experiences I can remember.It's all too common to run into obnoxious car salesman who only want to get your signature and their commission as fast as possible. Both gentlemen proved to be a wonderful exception to that cliche, and has ensured that we will be coming back to your dealership for years to come. Thank you very much!

DesireeCruz00

Jul 13, 2015

I had the best experience at Mercedes Benz New Rochelle, they gave be the best customer service. I am so pleased and will definitely recommend this dealership. The level of professionalism from my rep Carlos Nazario and the entire team was exceptional. Carlos did such great job listening and following up. Carlos made me feel very comfortable and he was very honest and clear throughout the entire process of my purchase, I trust him and I am so happy and thankful for all of his help. Thanks so much!

Smart

Jul 12, 2015

Thanks Carlos N. For your warm smile and your upbeat attitude..... Ever company needs a Carlos N..--thanks your exceptional customer service. The dealership also has a great staff. love my CLA, looking forward to upgrading soon.Blessing and increased wealth toys alPeace

Christine

Jul 9, 2015

After visiting many dealerships in both westchester and greenwich, I ended up buying at this one due to the level of professionalism and reputation of this particular dealership. Carlos listened to exactly what I wanted and although I came in to look at a completely different car he showed me one that was perfect for me. Sporty and luxurious ! I was at another dealership and had the salesman been as attentive to what I really wanted, (without me knowing the exact model) I might have ended up buying an Audi. Carlos was attentive to what I said I was looking for without being pushy. I'd highly recommend this dealership.

basta

Jul 5, 2015

My wife and I were greatly impressed by the high level of professionalism shown by oursales person, and throughout the lease process. Thank you Mercedes Benz of New Rochelle.

marionandherbenz

Jul 4, 2015

What can I say but fantastic. Mr S. Martinez is the best of the best.He is more than a professional, he is a great human, kind, caring , and beyond reproach. Ms Marion Gray. P.S. Let me not forget to mention Mr J. Criss. I repeat all of the above.the best

Eulex

Jul 3, 2015

I just wanted to take a few minutes out of my busy schedule to thank Mr. Sergei Bukley for excellent customer service. I hope you were able to get pass my initial poker face, but its hard out here for a woman in a world of car salesMAN. lol. Thanks again!

Mario Gigante

Jul 1, 2015

I must say going to Mercedes Benz of New Rochelle is perfect. The grounds are pristine the show room is amazing and the staff is very polite and friendly. When dealing with Mike Longi, trying to come up with a perfect fit for my new purchase he really went out of the way to explain all my options and address my concerns. He truly is a professional. The vehicle i chose was a New 2015 S550 which i must say was a perfect choice. Thomas Rudaj the manager of the show room came over reviewed everything and was also very professional. He assured me that all is in good hands with mike longi which it was. I was introduced to the service department personnel should i have any questions. I must say this dealership is truly exceptional.

Ed

Jun 30, 2015

I was considering other cars when I came in. Don struck an excellent balance of helping and explaining without being pushy or overbearing. He allowed the car to sell itself, which it did. He answered my questions, understood when I was not ready to decide, provided printouts of sample cars to help me zero in on the options that were important to me. When I came back he answered more questions and gave me more time with a car including, with manager's approval, a loaner car for a day to assure that I was comfortable with the decision. High marks for Don Fisher.(Have not yet dealt with Service Department or Parts.)

Jose Arias

Jun 29, 2015

The clear and straight forward style of Mr. Nazario was a refreshing experience to have at a dealership. We were informed, treated with respect, and our time was not wasted. Mr. Nazario is very knowledgeable and accommodated our taste as far as the equipment and commodities we wanted in our car. We are very happy with our C 300 4Matic with the cranberry red interior and all the perks that come with the sport package combined with the luxury package. It took 2 weeks to have our car delivered but it was worth the wait. Thank you very much to Mr. Nazario and the New Rochelle team!

Willvt1

Jun 25, 2015

Just had a great experience with the purchase of a Pre-Owned MB E350 wagon! Carlos Nazario, the salesman, was great at follow up and making sure everything was ready on time and the car was perfect! Bob Lasagne and Thomas Rudaj were also great to work with, professional and honest and made sure everything was right. I highly recommend this dealership, great comfortable showroom, everyone was very friendly and a pleasure to deal with. Lots of searching for cars and found the right one here!

willvt1

Jun 25, 2015

These guys "Make things Happen"! I have been searching for 2 months for the right Pre-Owned Mercedes Benz E350 wagon. I found lots of cars online, and traveled hours to seek them out, but none of the dealers I visited really showed me that they were willing to do what it takes to make the purchase happen I found a wagon at MB of New Rochelle and worked with Carlos Nazario, and together with his team, they made this happen. Little things that normally are sticking points, these guys were willing to go the extra mile to make sure the used car I bought was as nice as a new car. I want to thank Bob Lasagne and Tom Rudaj, for standing behind Carlos and following through with everything they said they would do! Too often you only hear the complaints about Car Dealers, it is refreshing to have such a positive experience! Highly recommended !!

NewRo AJ

Jun 23, 2015

On June 1st, I brought home my 2015 GLA!I've leased Mercedes for the past 15 years from Goldens Bridge Mercedes Benz. I had a WONDERFUL sales person there who recently retired. So, when it was time to look for my latest Benz, I decided to give New Rochelle a try... again. I had tried New Ro twice before but they were never able to beat the deal I received at Goldens Bridge. Well this year, that ended with David Garcia. David is FANTASTIC. In our initial meeting, there was a hiccup that ultimately made me walk away from the car with all intention of returning in 2-3 months. However, despite the hiccup, I had decided to give New Ro another shot because of David. While it's clear that David works for Mercedes, I genuinely felt like he was working for ME, pushing to get the best possible deal and car to meet my needs. His commitment (aka persistence) resulted in selling me the car that I wanted at the price that I wanted 2 weeks after our initial meeting. Again, he's FANTASTIC.That said, I would definitely give Mercedes Benz of New Rochelle the opportunity to win your business. If David Garcia is an example of their overall sales team, you will not be disappointed!(By the way, I've had my cars serviced here for at least 5 years. The service is excellent. They you schedule your services quickly, ALWAYS HAVE A LOANER, communicate the status of your car while they have it AND RETURN YOUR CAR CLEAN.)

Bob11

Jun 20, 2015

In short (and I don't review experiences other) we had such a great amazing when buying my wife a new GLK in April it made my decision easy to see Chris B to trade into my new vehicle in June.Amazing team and dealership. Easy to work with and no ridiculous sales tactics from them.

lscalere

Jun 17, 2015

From the first step into the Dealership , The receptionist was very pleasant and friendly. The sales associates are amazing and very professional, courteous and helpful .I did have an option of going to another Mercedes dealer, but I chose to stay with Don Lee, he is the best !!!!

dcapone621

Jun 15, 2015

Had a great experience working with Marco Perez at MB of New Rochelle. I have been a loyal customer for years and there is an obvious reason for it. Jay Criss in Finance is a class act. Alexa, Anthony and Chris are awesome! Known them for so many years I consider them friends.....Sincerely,Dorene Capone

ejarroll

Jun 12, 2015

I have finally convinced myself to purchase a MB, which I have thought about for years. I found the entire experience of dealing and ultimately purchasing an E class to be relatively painless and fairly short on negotiating time spent to arrive at a reasonable trade and purchase. I can only hope that the rest of my experiences with MB will be as painless. So far so good!

eric

Jun 12, 2015

Don is the best guy in the business. He treated me like his friend when we first met. He show me the cars and the new features on the car, when most sales would just sit me down and play the number game. He never pushes me to get the deal, he never say "how much would make you take the car today". He even found me more discount. I got a really great deal with him. I highly recommended Don Lee if you want a great deal and great buying experience!!

1mgigante

Jun 11, 2015

The sales person mike was fantastic, the service advisor Alexa who I met for future service appointments was very professional and the dealership is beautiful.Overall one of the best experiences I have ever had buying a new S550

rosado66

Jun 11, 2015

Everyone in the dealership was very helpful and understanding of what I was looking for. Sergei Bukley did a wonderful job and I highly recommend him. He went above and beyond to make the deal happen. I never had a Mercedez Benz before and from this experience alone I'm convinced it's the best auto brand period. Thanks to everyone on the sales team , I really appreciate the time and effort.

Brown eyes

Jun 9, 2015

I recently purchased my new GLA250 and I must say I Love this vehicle. This is my second purchase from this dealer and I went back to my sale man Don Fisher. He made sure I was very satisfied with my new purchase and made sure I had no issues with me returning my leased vehicle. I would highly recommend Mr. Fisher to my friends and family.

PanJam

Jun 3, 2015

This was by far the best experience I have had when purchasing a car. The service I received from James Palmer was exceptional! He listened to my requests and worked patiently with me until I finally purchased a car with everything that I wanted. He was courteous, professional and always responsive!In closing the deal, Jay Criss was also great to work with!

Joserojas

Jun 1, 2015

I was looking for a dealership to purchase a vehicle and found This dealership online. I filled out some basic information and they quickly got in contact with me. I soon visited the MB dealer in New Rochelle and was greeted warmly by the receptionist who immediately found a salesperson to help me. The Salesperson was informative and knowledgeable about the product in stock. The salesperson provided support without overselling me any additional items. I was very pleased with the service and would recommend others to visit this MB New Rochelle dealership.

Madonna78

May 29, 2015

My service was exceptional and my dealer Michael Longi, took his time to do everything he could in the selling and service process. I would go back for another car!!!!

Nanny04

May 29, 2015

This was our third time working with Don Fisher, he is knowledgeable, helpful and an all around gentlemen with a great personality. He made sure we got the best service and everything we wanted in our new car.Don, made the experience easy. Thanks

GARF1776

May 28, 2015

I found Mr. Perez and the rest of the people I dealt with in connection with my purchase of the CPO 2013 E350 model (I dealt mostly with Mr. Perez) very professional and easy to communicate with. I would certainly recommend the dealership to my friends and colleagues.

kcmb1023

May 28, 2015

Great sales service , not pushy but very knowledgeable, a complete understanding of all options explained, all around easy people to work with on a new car purchase! Both Michael Longi and Sergio Derpinski made the experience a great one , very professional.

Mamigi37

May 25, 2015

Mr. Bukley made our purchase experience a smooth and confortable one. He was courtious and eager to provide us with any information or concerns about our selections. Also, to prove his excelent costomer service, he didn't hesitate in staying after business hours to help us finish our purchase process and was happy to show us all the iminities and functions of our new Car. Over all, my husband and I had an outstanding experience in this Mercedes dealership!

BenzBabe

May 24, 2015

The salesman - Marco Perez - was wonderful! He took his time and had a lot of patience with me as he explained all about the cars features, financing options, services offered by MB, etc. (he even drove the car to my garage to see if it would fit!!) He went above and beyond my expectations. Each individual he introduced me to was friendly and very helpful as well. The general manager - Tommy- also did all he could to make the process go as quickly and smoothly as possible. I would recommend this dealership highly!!

Ddwwhh

May 16, 2015

My experience with salesman MIKE LONGI was phenomenal and professional!! He is honest and sincere. This is the third vehicle that I have received from him!! I stooped giving my business to White Plains MB because I just felt like I was treated better and given more attention at NEW ROCHELLE!! Thank you... Henry, Bob and Mike!!

Mrsjeter1021

May 15, 2015

This is my 3rd lease with This dealership. The second with Michael Longhi, and the reason i return. I live in Greenwich CT and literally live less than 1 mile from the mercedes dealership, but chose to drive to New Rochelle because of the great service i have received over the years, for service and especially when purchasing my next car. I am loyal to Michael Longhi, and he has proven to be loyal and appreciative of my business as well. I cant say enough about his professionalism and attention to all the details that go along when entering into a new lease. Everyone i have dealt with at your dealership has always made me feel like family. Thats why I keep returning!

Mbusa

May 12, 2015

Last month I entered into my second lease with Mercedes Benz of New Rochelle. I had the pleasure of working with Don Lee. From the moment I sat down with him to discuss my needs I felt at ease. Don listened to exactly what I was looking for in a car and met my needs.

Midnight

May 11, 2015

Carlos was so patient and explained the process in detail. He was very knowledgeable and listened carefully to what I wanted. I couldn't be more pleased.

Derek

May 7, 2015

The sales rep Carlos Nazario was very professional and friendly. The business development personnel named Sunday had been following up with phone calls to my dad. This shows that they appreciate business with everyone. From showing the show room, test driving, closing the deals and delivering the car were a smooth process. Everyone at this dealership were very helpful and friendly. I strongly recommend them.

kris12

May 4, 2015

I most say that this was a great experience. What made it so was the courtesy of the personnel at this place. They were very welcoming and attentive. Mr. Palmer made sure that I understood any concern that I had. Mr. Jay Criss was fantastic in explaining to me the financial side of the deal. Everyone was great. I would not hesitate for a moment to recommend my friends or family to buy their cars at New Rochelle.I am very thankful to all you. Miguel Fernandez

Tom

May 1, 2015

This is the third vehicle that I have lased from Mercedes Benz New Rochelle. The care and attention that they give to their customers is unequaled. Carlos Nazario did everything to make this a simple and gratifying experience and Bob Lasagna who has been my salesperson for the past 8 years was also superb in his attention to my needs. They treat you like a friend or relative. I will definitely get my next car there and would recommend that anyone looking for a Mercedes look there first. Tom

tony1979

May 1, 2015

would definitely recommend this dealership to family & friends. Chistopher Bartolini was a pleasure to work with him. He was very professional and exelent sale person. thanks

Ben

Apr 30, 2015

The purchase of my vehicle was a very pleasant experience. Everyone at this dealership is very polite. Also, I have to admit my salesman Chris was very patient with me. All in all this is a wonderful dealership.

Laura

Apr 29, 2015

I would definitely recommend this dealership to family & friends. Carlos Nazario was a pleasure to work with. He was very professional yet made me feel like we've known eachother forever. He does his job well and really cares about his customers.

peterb

Apr 28, 2015

Carlos Nazario is a gentleman. I was treated like a valued customer even before buying. Everybody there is first rate. Will recommend to friends and go back for my next car.

ACTaxpro

Apr 23, 2015

This is our third vehicle we purchased from Mercedes-Benz of New Rochelle. Our experience has been outstanding. Nick Nasta treated us like royalty. Everything was perfect from start to finish. I recommend this dealership 100%.

Breadgirl36

Apr 22, 2015

There's a reason why we are repeat customers (3rd car) at MB of New Rochelle and that is because of Renee Bianco. Dealing with her is like dealing with an old friend! Her dynamic personality and superb customer service keep us coming back!

berdiseba

Apr 21, 2015

I love everything about this dealership. I probably wouldn't visit another MB dealership in the future. Don Lee is by far the best salesperson you'll ever deal with.Highly Recommended.

ricky319

Apr 17, 2015

From the car show to new Rochelle Benz dealer, for a test drive in a c400. What a great feeling. Car is smooth and quick. My sells person David Garcia was a pleasure to work with. Not your normal pushing sellsman. Showed a lot of patients, took his time to work out a deal. New Rochelle Mercedes Benz dealer provided a great experience for a first time Benz owner. The staff are a pleasure to deal with. Thanks for everything!! love the car!!

GPrince

Apr 14, 2015

I have been purchasing new vehicles for the past 40 years. Finally, I encountered a non-pressure experience. Renee Bianco was my sales representative and first devoted our initial conversations learning about my automobile preferences and why I am switching from BMW to Mercedes. Her knowledge of the Mercedes line was impressive. We narrowed my choice to a C300. Being somewhat unfamiliar with the line other than internet research, she devoted the correct amount of time educating me on what is available in the model and explaining and even demonstrating features. She had me test drive the CLA and C300 to ensure I was confident with my choice. The sales manager, Bob Lasagna, introduced himself to me and assured me that he was available as well. I did come prepared with idea of price. When Renee came back from Bobs office, I was pleasantly surprised that their price was not only below invoice but significantly below what people are paying according to Ednumds.com. car was ready when promised. I usually dread the closing circus customers are usually put through when introduced to the Finance Manager. However, not here. I was not pressured into purchasing any additional services (I.e.: Pre-paid maintenance, extended warranty, etc.). It was all simply explained with no sales pressure. Well, I was ready to take off. Renee spent as much time as needed to acclimate me to the vehicle and teach me about all the technology. She set up my iPhone, some favorite radio stations, and saved a few navigation addresses. I not saying I left an expert but I was able to replicate what I learned. Overall, a great experience!

angelfinucci

Apr 11, 2015

First they told me the car would arrive in the morning, but it didn't, then they said around 2 pm but it didn't, then at 5, and now they told me that it can not be delivered today neather tomorrow.So i've been waiting since yesterday and all day at home waiting, and now i won't be able to move the whole weekend without car. This is is not what was expected I call the driver 40 min ago and no answer , then i call his supervisor (joel) but he didn't give me a solution because they have other cars before mineThis is terrible service

Liren

Apr 11, 2015

I recently leased a Mercedes (4th one from Pepe Auto Group and 2nd one from New Rochelle) and got a really good deal on the lease. The dealership's facilities are top notch. Don Lee made the process easy. I would certainly go back again for my next car.

Malemetti

Apr 11, 2015

We bought our 2015 GLA and love it. We brought our father back week later and he bought same car. The salesman went above and beyond. #SeanCrosby is an awesome salesman. He was very informative, honest and not pushy. I would definitely recommend Mercedes-Benz of New Rochelle and Sean Crosby. The whole experience was a positive one.

Jeanne728

Apr 8, 2015

We came all the way from New Jersey to your dealership because of the service we received over the phone. Kevin Deutsch, the Manager of this dealership kept his word, was professional and so was his staff. Mr. Deutsch was very obliging and a credit to Mercedes-Benz. Michael Longi was very helpful and patient with all of our questions and he knows how to deal with customers. He was great. Last, but not least .. Jay Criss did a great job doing the paperwork! Believe me, there's a lot of paper work and Mr. Criss did it with a smile. We've been to many Mercedes dealerships and this one was the best. We love our CLS 550! Thanks again for coordinating a smooth transition! We'll be back for our next Mercedes-Benz.Jeanne Grod

GLA-250

Apr 6, 2015

I highly recommend this dealership! Carlos Nazario helped me and my husband through the process and he was very helpful without being pushy. I called Carlos many times during the process of trading my old card and he answered the phone calls when I called the dealership and he was very professional and kind through the whole process. We were both very pleased with the service and overall experience of this dealership. He also called me back few days later to make sure I was good and confortable with my new car. EXCELLENT CUSTOMER SERVICE. Carlos gave me options and worked very hard to meet the prize I was looking for. Extremely satisfied with the prize.The entire team is excellent. I scheduled the test drive online and from the first phone call I received from Sundaye Moore, to meeting with Jason Lee who introduced us to the my sales representative Carlos Nazario and closing with the finance department Sergio Derpinski everything was great ethics and excellent customer service.

Sonia

Apr 1, 2015

Very nice dealer the salesman did everything on his power to get us the car we wanted and the best deal , I'll stronge recommend this dealer

bjw

Mar 24, 2015

I have purchased many cars, but this was by far the best experience I have ever had. Chris was the most professional and courtiest car salesman that I have ever met. He knew exactly what I was looking for and gave me a great price for the car and my trade. This is my third Mercedes and Chris and Sergio the F&I manager, who was also a pleasure to deal with and also really knows his business, made the whole experience pleasurable. I highly recommend New Rochelle Mercedes and Chris Bartolini in Sales and for accessories and warranties Sergio Derpinski in F&I.

Rainers

Mar 23, 2015

I looked at local dealerships in Minneapolis and could not find the exact build I wanted unless I ordered from the factory so I went Online and found my build at Mercedes Benz of New Rochelle. They were very professional and once Carlos Nazario got my name from the Internet department, he was there to help me make this a great internet experience. I have bought two other Mercedes from local dealerships and always felt that I was not given the best deal. NOT TRUE AT MERCEDES BENZ of NEW ROCHELLE, they were very fair and sold me my Mercedes at a very completive price. On delivery day my wife flew into New York from Minnesota to pick up the Mercedes, Carlos and Kevin had someone pick her up at the airport and bring her to the dealership. I could of had it shipped and Carlos did offer the shipping support needed but my wife wanted to visit the City and her brother in NJ. so it was a win-win for all of us. My wife took delivery of a beautiful ML350 and it was exactly as described by Carlos. Carlos delivered a beautiful Mercedes and made my wife feel as if she was family, She often says "Carlos was such a nice man and she liked him a lot", I laugh because my wife said she wanted to tip him for giving such great service. Carlos enjoys what he does and it shows through his professionalism. So, YES I would recommend Mercedes Benz of New Rochelle, I would recommend buying ONLINE on the INTERNET from Mercedes Benz of New Rochelle, and I would recommend Carlos to help sell you a Mercedes Benz. I know I will be back when I am ready to replace my wife's E350in the next year or two.

salibotz

Mar 22, 2015

I enjoyed my experience at the Mercedes Benz of New Rochelle dealership, I have been a Mercedes Benz owner for 10 years now, I have leased two vehicles from this dealership and I was treated very well. I'm glad that I have such a nice salesman, the finance department was very friendly and gave advice on how to make each experience in purchasing a new vehicle a lot easier. It is with great pleasure to give this dealership a five star rating!

helenmoreilly

Mar 20, 2015

Carlos was very helpful to us in selecting the right lease. He worked with us and made sure we were completely satisfied. This is our 3rd lease from New Rochelle Mercedes. Servicing of the cars has always been efficient and a pleasant experience. We highly recommend Carlos and the staff at this dealership.Helen and William O'Reilly

katch

Mar 14, 2015

We were trading in a C280 and wanted to buy a Certified Pre-Owned Vehicle, the E350. Our salesman, Don Lee, proved to be professional, friendly, courteous and above all, knowledgeable. He worked with us, answering all our questions and anticipating ones that we hadn't even thought about when purchasing the CPO. I would definitely recommend this dealership, Mercedes Benz of New Rochelle, and in particular Don Lee. We, also dealt with Sergio Derpinski, in Finance. Another, individual who was helpful and knowledgeable. In the past, when we've bought new cars, it was less than rewarding, dealing with those sales people. Our interaction with Don Lee, was totally different. It was a pleasant and rewarding experience.

Kandie B

Mar 13, 2015

Christian DePalma, was such a major help to me when I purchased my new car , He sat with me on his "LUNCH BREAK" and went over all of the features on my new car. His patience and professionalism was greatly appreciated. I will recommend him to everyone. Thanks ,Kandie

Daddy1pops

Mar 3, 2015

My experience with Don Lee was awesome. He was knowledgeable in all aspects of the vehicle itself. Very friendly. Will definitely recommend him to my friends. Thank you Don. Very excited about my new vehicle .

HM

Feb 27, 2015

We took our 2012 C-Class in for a lease-end pre-inspection and had a bad experience with one of their sales people (who I will not mention by name). He didn't properly do the inspection, assured me I wouldn't have to pay anything for the wear-and-tear, and gave me no pre-inspection report or similar paperwork that I expected. He was keen to sell me a new 2015 C-Series lease, but the pricing he gave was above our budget and he could not offer a better price without reducing equipment level. When I subsequently informed him I would be getting a car from a different manufacturer, he then told me we would be charged for damage and exaggerated the extent of wear-and-tear. My wife called the general manager, Kevin Deutsch, to complain about the experience. He was very apologetic and arranged for us to come in to return the vehicle. I spoke with Tommy Rudaj, the Sales Manager, who earned back my trust and worked with me to come up with lease terms that worked for us. The lease return, new vehicle selection and delivery were facilitated by Carlos Nazario. Financing paperwork was done by Sergio. Sergio was a bit backed up on the day we were there and we had to wait around a long time, but he was thorough and made everything clear.The 2015 C-Class is an awesome car - a massive improvement over the 2012 - and after my initial bad experience the management of the firm really made things right. Carlos and Tommy provided exemplary service.

ASB

Feb 22, 2015

From start to finish, my experience dealing with MB of New Rochelle, and in particular with Sergei Bukley was outstanding. Sergei was knowledgeable, patient, and helpful in every sense. I'd also like to call out Sergio Derpinski in the Finance Department for his patience and helpfulness in completing the paperwork process. If these interactions are indicative of the relationship that I'll have with MB of New Rochell going forward, than I'm very happy with my choice in buying from them.

MichelleP

Feb 22, 2015

I had a great experience while purchasing my car. Shawn made my hubby and I feel like family. He was so kind,down to earth and he didn't push me into anything I didn't want. The first day I went there I brought my 4 year old son, while we were discussing cars my son was being fussy bc he was tired and Shawn went to get him some snacks and water, right there I knew he was a great guy and I was at the right place to purchase a vechile. I been to other dealerships before purchasing my C300, which I loveeee!!!! And because the sales Reps were so pushy and not listening to what I want I left. MB makes you feel like family right when you walk into the door. Also, Sergio who works in Finance was also down to earth and was not being pushy at all. Shawn and Sergio were great guys and because of them I would come back again and purchase another vehicle or highly recommend it to my family and friends. If you go to MB of New Rochelle ask for them there awsome guys!!

mikejr

Feb 22, 2015

This is the second car i have leased from MB New Rochelle and i couldnt be happier with the service i received and the professionalism from my salesman Carlos Nazario along with Jay Criss and Thomas Rudaj. Mr. Nazario was great to deal with because he treated me like a person and not just someone trying to make a sale. Mr. Criss was very patient with me when it came to filling out all of the paperwork which can very very stressful. he went through every page thoroughly and i never felt rushed to just sign my life away. I will definitely be back and look forward to dealing with Carlos and his team again.

Danlasner

Feb 21, 2015

Michael made the lease of my new vehicle and the return of my previous vehicle seamless. He will have my business for years to come. All I know interested in a Mercedes will be a client of Michael's.

Ruben Tom

Feb 21, 2015

I had a good experience with Mr. Lee because he took his time to listen and track what I was looking for. He made everything possible to fulfill my expectation with the car that I wanted. I really feel satisfy with the service and the accommodation of the sale representives. Thanks for your help.

Fantastic

Feb 20, 2015

We worked with Mr. Michael Longi and Mr. Criss, they were very knowledgeable, helpful and caring people. We leased our first Mercedes-Benz thanks to them. We are very happy with our car!.

victoria12

Feb 20, 2015

My experience with Mercades-Benz of New Rochelle started over the phone with a woman named Sunday, After reading a promotion online for the CLA250, I called to inquire about further details of the promotion. I voiced my monthly price range to Sunday and didn't think I would be able to find a vehicle within that price. She told me "my customers don't walk away because of an unfair price" and she kindly asked me to come in and meet with Bob Lasagne, who would do the best to find a vehicle in my price range. When I walked in to Mercades-Benz of New Rochelle, I was greeted by the receptionist who then called Bob Lasagne. I must say the greeting in itself doesn't even compare to other dealerships (FORD, Nissan, Jeep) that I had been to this week, where I felt I was attacked before I even got out of my vehicle. I sat in the comforting lounge area for a minute or two before Bob Lasagne came to greet me. He asked me what my interests and needs were. Bob then directed me to sales representatives Carlos Nazario. Carlos brought me to the show room and showed me the CLA250 and the C-Class. After Carlos clearly saw my love for the 2015 CLA250 he took me for a test drive. He was a gentleman and opened the door for me and explained all the necessary features I needed to be aware of as a driver. Carlos was knowledgeable of the vehicles, understanding of my budget and took the time to price out two different vehicles and packages. He was very accommodating and was nothing but professional from start to finish. While discussing numbers with Carlos, manager Thomas Rudaj came over and introduced himself. He asked " what can I do for you so you leave here satisfied today?" Carlos explained my budget range to Thomas and Thomas said "I'm going to do my best to make that happen for you." Carlos and Thomas went to talk for a few minutes about options for me. When Carlos returned he asked me to take a walk to look at a car he had available for me. Carlos showed me a 2014 CLA250 4-matic all souped up with only 11 miles on it. I felt like I was sitting in the 2015. As we sat in the car he explained what features the car had and then offered me a price that was exactly within my range. I was so relieved that my goal of driving out with a new Mercades Benz was becoming reality. While paper work was being finalized, Carlos offered refreshments to me in the lounge area. As I sat in the lounge area, two different sales representatives, came up to me and congratulated me on my new purchase. Thomas Rudaj came over to me while I waited to make sure I was satisfied with everything Carlos and I had discussed. He genuinely wanted to make sure I was 100% satisfied, in which I was. I soon sat with Jay Criss who took his time to explain to me in detail about different care packages including preferred tire care, key replacement etc... Jay was very friendly and informative. He even showed me pictures of his children, and told me a little about them, which made me fell like I wasn't just there strictly for business, but he was welcoming me into the family. Being able to relate to someone you are doing business with on a personal level, always makes the business experience better. After finalizing all paper work with Jay, Carlos walked me over to my beautiful CLA250 and handed me the keys. We sat in the car and he showed me how to hook my phone up to the bluetooth, how to work navigation and other features. Carlos knew all the ins and out of working the settings and features in the vehicle without hesitation. He drove my car around front for me as he prepared me to take off in my new vehicle. Carlos was truly amazing and I would definitely refer other customers to him. My experience with Mercades-Benz of New Rochelle as a whole was exceptional from start to finish. I can't express how happy I am that I chose Mercades and am now part of the Mercades-Benz family.

LMaglio

Feb 15, 2015

We got a new lease with Michael Longi, who was excellent. Very knowledgeable, helpful and not pushy. He was much better than other salesmen we have worked with in past. We will definitely go back to him again!

jgpappas

Feb 13, 2015

This is the third time that we came as customers to Mercedes-Benz of New Rochelle. The first time was at Mercedes-Benz at Larchmont before the dealership moved to the current location. Obviously I keep coming back because of the excellent buying process and service, and excellent cars. This time though, the sales representative Shawn Crosby elevated the experience to a level of outmost professionalism and efficiency. He quickly identified our needs and personalized the process with the options available to us. He managed to give us everything we asked and even more: he found out features that are useful to us and included them to our package. He introduced us to the team including the manager Bob Lasange and financial representative Jay Criss; everybody was helpful and pleasant. Mr. Crosby managed the whole buying process exceptionally quickly and intelligently.

Kristina

Feb 11, 2015

Buying my new Mercedes was a great experience. Thomas made sure that everything went smoothly and Shawn was a very patient salesman who answered so many questions. I highly recommend this dealership as the staff working there are very courteous and professional people.

Zandy

Feb 8, 2015

I came from another Mercedes dealership, due to them not having what I really wanted and just not feeling welcomed. Especially after showing me a car and then selling it without keeping me posted after me showing interest and more. So I decided to check out another place . I saw the car I was interested in online and met with Shawn Martinez. Now seeing this was my first car after a horrid 4 yrs. Shawn was amazing!!! He took the time to explain, have me Test drive, and got me through in less than 3 days as a first time BENZ Driver This young man is AWESOME!!!! The knowledge, attn to detail , and interpersonal skills he possesses, clearly shows he is right where he belongs and loves what he does. I love my car and service... Thank you...

bimbulak

Feb 7, 2015

Mercedes-Benz of New Rochelle is the best5 stars. I never had the better experience in my life. The people working there are just amazing.I personally recommend that dealership.

croomt

Feb 7, 2015

I would highly recommend Carlos Nazario at Mercedes-Benz of New Rochelle. He gave me a great deal on a wonderful car. I could not be happier.I am new to the Mercedes-Benz brand, (always been an Audi guy), but my experience with Carlos, and the other employees at MB of New Rochelle was such a positive one, that I have been converted. ....Sorry Audi

BROGERS

Feb 3, 2015

I have been a customer for over two years, and am constantly amazed by how great the support is. I would recommend Mike in sales and chris in servicing to anyone considering getting a vehicle.

fantavisa

Feb 3, 2015

I highly recommend Don Lee and Mercedes-Benx of New Rochelle. Theyoffer top quality, competent, friendly and honest service with efficiency and friendliness. They made the experience and transaction of buying a new car a very comfortable and smooth experience.

gregkochanov

Feb 3, 2015

I would like to give a special Thank You to Don Fisher of Mercedes-Benz of New Rochelle. I've been dealing with Don since my first Mercedes, which was a 2011 C300. My second car was 2013 E350 and the one I got just now is a 2014 E350.I truly appreciate his responsiveness and his patience with me. He was able to get me a great deal and the overall experience was absolutely painless and flawless. Also a big Thank You to Louis Rivera and Sergio Derpinski for all their help.Don, you can count on me to be back in a year or two for my next car!!Greg

tupacmoche

Feb 3, 2015

Everyone apologized that they had so little knowledge of the B-Class car. Every time, I came I had to wait because of their being unfamiliar with the B-Class. It was not charged the first time I came and was asked to come back. I came again and it was still not charged but all the paper work was done for the sale and I had to come back a third time to pick it up. I had an appointment with the sales rep at 1pm and had to wait 45min before he came up and showed us how the car worked. He said that if he were busy he would ask a co worker to help us but this did not happen. If you are going to sell a car learn it in and out first. I was even told that I was given a 2015 model when it was a 2014 model. This car is rated at 83/85 miles every time, I charge it the range on the dash says 60 miles when it is completely charged, why is this? I spoke with both Alexa and Vinny in service dept but could not get a satisfying answer. I am now investigating this matter with Car and Driver which did a write up on this car.

Kreuza

Feb 2, 2015

I am so exited to actually leave a review and to express myself how happy i am to work with Renee and how satisfied. I would like to actually state that this was my number 6 Mercedes that i got from this amazing Dealership ( I would not go to any other ones ). Renee is an amazing worker and also someone there is always there for you when you need her. You name it and she will make it happen. Prompt answers and she always makes my experience special and always makes sure that i am happy with my choice . All the paper work is always processed immediately and she is by far the most respectful person that i have meet before or may be one of my very special people. Ps. I will always deal with her only unless she decides to move to another state but even so i will find her :) THANK YOU RENEE FOR THIS GREAT EXPERIENCE.Kreuza Kukic

mikebaz

Feb 1, 2015

I could not believe the amazing deal that I received. Mr. Nazario was a pleasure to deal with, he was honest and very personable, I didn't fell pressured at all in to buying a vehicle. He took his time and made sure that I received the best deal possible. It was one of the best experiences I have ever had in buying a vehicle from a dealership. I highly recommend doing business at this dealership, and personally recommend Mr. Nazario.

Mary

Jan 31, 2015

Mr. Nazario took the time to truly make my experience personable, educational and special. I am truly appreciative of his expertise and professionalism. Please have Mr. Nazario train others on how to be a first-rate Benz dealer, because my experience was truly stellar. THANK YOU!!!!

EricaMohammed

Jan 27, 2015

This was my first time buying a MB.. I was impressed with Sergei's attentive and patient attitude.. He was very helpful and I didn't feel pressured.. Mr Derpinski was also amazing and I felt I could trust doing business with them!!! They were even willing to bring me my new car at work and pick up my trade in!!! There was no back and forth about trade in value or pricing.. The transaction was seamless!!! I will def look to go there again!!

Marko

Jan 27, 2015

Traded in an ML 500 & received a good deal on a 2014 SUV, which was delivered in excellent condition. The Sales personnel were very professional, helpful & resourceful. Carlos demonstrated various features inside of my new vehicle right up to closing time. I also received 1 of MB's greatest benefits - a new loaner vehicle, during the service & appraisal of my old SUV. I am pleased with the sales/service received at MB of New Rochelle.Carlos Nazzario is a real stand-up guy! Thank You Carlos!

Alexyvette

Jan 24, 2015

Mercedes of New Rochelle was a great buying experience I recently was there purchasing a GLK mr. Don Fisher and Louis Rivera were courteous and knowledgeable made me feel at ease and like family I will highly recommend Mercedes-Benz of New Rochelle to friends ,family and coworkers was an absolute pleasure

skine

Jan 24, 2015

Shawn Martinez was very pleasant caring helpful and professional he deserves the height recognition for the excellent service that he provides for his customers I am so thankful for Shawn Martinez

JoesephV

Jan 23, 2015

Mercedes-Benz of New Rochelle is a warm friendly and very professional dealership.. Don Lee our salesman took his time and spent as much time as we needed to go over the car. The extra mile this dealership goes for its customers. Jay Criss the Finance person was very detailed and not your typical pushy and desperate salesperson. He showed us all our options and let us decide if we wanted them or not. When the advertisements say you New Rochelle Mercedes Benz family they mean it.

aaliyah

Jan 22, 2015

Very welcoming spot and delivery of product is even better. I recommend New Rochelle dealership to all my friends and coworkers! Great guys and Carlos helped me out!!!

katiebabuska5

Jan 21, 2015

Bought my first Mercedes Benz at the New Rochelle location with help from James Palmer. James was very helpful and understanding of my needs and my hectic work schedule. I would definitely recommend purchasing a car both from this location and from James!

redbenz

Jan 21, 2015

Great experience! Very pleased that my car arrived a month before expected arrival date. Special thanks to my salesman Don Lee who was kind, courteous & very patient!

Retnypd

Jan 20, 2015

My dealings with this company was a very good experience. From the time my salesman Mr Don Fisher approached me to see if I needed help. He is a very knowledgeable person who had all the ansewers to any question I had. Even after the sale was completed he is very eager and willing to help me with anything I need. I would not hesitate to recommend him and this dealership to anyone looking for a Mercedes

Kristen15

Jan 18, 2015

Mercedes Benz of New Rochelle takes the car buying experience to another level! The staff is amazing. I'll only deal with Mercedes Benz of new Rochelle

Ironhorse

Jan 13, 2015

This is my first MERCEDES BENZ and I would like to point out that this is the best experience that I have had in purchasing any vehicle. Starting from the salesman to management, nothing but friendly, professionalism and straight forward. I would definitely recommend this dealership to my family and friends. Thank you for making this transition to MERCEDES BENZ a great one.

Dr. G

Jan 11, 2015

I had a great experience. Although certain variables of my deal had to be revisted, I was ultimately pleased. Mr. Garcia worked hard with Mr. Criss from finance and Bob Lasagne from management to get the deal done. Months later I am extremely pleased with my vehicle. Thanks again Mr Garcia.

PAlexander

Jan 10, 2015

From start to finish Renee Bianco was courteous, professional and definitely patient with myself and my husband. She was amazing and offered her advice with trying to assist us with selecting the right car! And she followed up everyday until I finally drove off in my 2015 c-300!! THUMBS UP FOR Renee! And Jay Chris!!

Dom22290

Jan 7, 2015

I had a great experience leasing my first Mercedes. Chris was extremely helpful and made me 100% confident in the brand, the dealership and himself. I can not be happier with the choice I made. Thanks guys keep up the hard work!

JC

Jan 7, 2015

Hello,I would like to commend the sales team at Pepe New Rochelle for the amazing experience rendered to me on 1/6/15.This was my 3rd C-Class lease ( two at another dealership). But after my previous sales person moved from NY to Atlanta, I was driven to try Pepe New Rochelle after experiencing a poor customer experience with a new sales person at my previous dealership.Once I arrived at Pepe New Rochelle it felt like I was in another world. From the Sales professional Sergei, to the finance professional Sergio, to the Manager, the experience was world class.They all made me feel appreciated and a preferred customer.The experience cemented my decision to remain with MB even after a bad experience at another MB dealership.I will definitely lease again from Segei and the Pepe New Rochelle team!Thank you all for a fantastic experience and another great vehicle.You guys rock!Jose Chevalier..

Gregory Bucci

Jan 3, 2015

The service is great! I got to the dealership early in the morning and by the end of the day I was leaving in a brand new 2015 Mercedes Benz C300 with all the bells and whistles. 2015 is looking great! Renee Bianco handled the sale with great ease and made me feel comfortable with the purchase from start to finish. It was a pleasure obtaining financing with Sergio Derpinski and Thomas Rudaj made me feel like family. Don't walk, run to Mercedes for your very own.

aaalickaj

Dec 29, 2014

Don is great in every way possible,very nice and very professional. He treats you like a family. He got me the car I wanted and I am very happy.Agim AlickajBronxville

Eileen M-F

Dec 29, 2014

Received an email from the dealer with winter specials. Wasn't looking to replace my GL450 until the Spring but they had one in stock that was exactly what I would have ordered so it was worth a phone call. We were lucky to speak with Don Fisher. He made it enticing enough to get us to drive almost an hour from home on Christmas Eve morning. We fully expected the deal to change when we arrived - and it did! It was better!! Don was a "no pressure" salesman and a true gentleman. He gave us as much time as we needed and we never felt rushed. He got us a wonderful deal on our trade in, and we were equally pleased with the price on the new GL as well. During perhaps the dealer's busiest week of the year, Don never dropped the ball, went above and beyond to make us happy, and even followed up on his day off - Sunday! A special thank you as well to Louis who prepped and detailed the car for us. The black exterior shines like glass. A true craftsman! There are several MB dealers closer to home but MB New Rochelle was worth the trip. We highly recommend Don Fisher and look forward to our next Benz purchase.

EdiEjlli

Dec 27, 2014

Renee Bianco, the best sales person I have ever met, I picked up a CLA from her last year. I was looking for a new car this year, I didn't want 2 Benz's so I went to Audi after speaking with a sales person I could see that we would not reach a conclusion, he called over the manager and the manager told me for the price range I was at I should go to Honda ( I was looking at a A4 for the pice they had advertised on their website). After visiting many other dealerships and running into all types of sales people I came back to her and got a 2015 C-class for cheaper with more options. She introduced me to everyone from the service department all the way up to the managers :). I recommended this place to all my friends and family. Exactly what you would expect from Mercedes Benz!!! Thanks Renee !!!

Jluisnunez

Dec 26, 2014

There is no doubt that buying a car is a stressful and often times a difficult task. We knew the type of car we wanted so the choices were not many. We visited several dealerships, BMW, Acura and then we visited MB of New Rochelle. Don Fisher was one of the major deciding factors for which we decided to purchase MB. Besides the fact that we knew we were buying a great car, his professionalism and patience made the difference. He was patient answering our many questions and very thorough explaining to us every detail about the car. All in all, Don made it very easy for us to decide on buying our first MB. MB of New Rochelle is very lucky to have Sales Associates as professional as Don Fisher. We are looking forward to enjoying our MB and looking forward to many more MBs in the future.

ohak

Dec 26, 2014

firs time MB buyer. Mr.Nazzario is very professional,patient and kind. he helped me at the every step of the way. He explained every detail about the car . Overall the experience was great.

Jaime

Dec 20, 2014

Don Lee is very professional! He is very patient and kind.He explained every detail about the car and the purchasing conditions. He took all the time that we needed.He is very committed to the client!Overall the experience was great.

Vera A

Dec 20, 2014

Michael Longi made buying my MB easy and less stressful. He explained many items in detail and made helpful suggestions. I got the exact car I wanted. Best of all when I had questions after purchasing he always called back and was patient. When he said "call me if you have any questions" he didn't just say it, he meant it. He has the traits that a good car salesman should have, he follows up and he made sure I was happy and understood everything. The whole MB team was great.

tjalexis

Dec 15, 2014

Our experience in dealing with David Garcia and Thomas Rudaj was great. They made my lease transition pleasant and easy. I will definitely recommend them to friends.

Carol blaser

Dec 14, 2014

My experience in purchasing our lease car was excellent due to Mike Longi. He was extremely knowledgable and a pleasure to work with. He certainly represents the high standards of MB.I appreciate his attentiveness and would highly recommend him to others.Also Jay Crisis in finance was wonderful in finalizing the paperwork. We worked together on our prior lease and I look forward to continuing working together. He clearly reviewed and explained all options and maintains the highest level of professionalism. Thank you.

andriver

Dec 9, 2014

We had worked with Renee when going into a ML three years ago and came back to her again toward the end of the lease. She made our visit very productive and was prepared with exactly the vehicle we were looking for, as well as favorable pricing. She worked hard to negotiate a great deal for us and keep our business as loyal customers.

Grover123

Dec 8, 2014

Very knowledgeable and courteousteous sales rep. Sergei made buying our car easy..we traveled about 100 miles to purchase vehicle, well worth it. Also very impressed with Service Dept. Henry took the time to make sure all of our concerns were addressed and taken care of.. Made us feel we made the right decision purchasing a Mercedes.

Mellowd1279

Dec 7, 2014

When we walked into Mercedes Benz new rochelle, we expected to simply try and figure out what we were looking for and then wait until our current lease was up. The salesmen worked with us and helped us figure out what we could do to get into the car of our dreams on that day. They were great, patient with us and our kids. Overall, an absolutely amazing experience.

tavane.guerrero

Dec 6, 2014

The workers were kind and they're service was great. I enjoyed working with them from the first day I entered to the very last when I left with my car.

Tommyzo

Dec 5, 2014

If you are looking to buy or lease a Mercedes .... This is where you want to go. Ask for Michael Longi if he is available. Michael is GREAT to work with.

Doralizpr

Dec 4, 2014

This is my second car from MB New Rochelle. From the valet parking to the top management, they are there to serve you and make you feel at home, like family. They all reflect the quality and value of Mercedes Benz.

Linw0918

Dec 2, 2014

I came in just to check leasing prices on the Glk and had the best experience with overall.Carlos made things happen that other dealers could not. I initially left without a car but a price in my head. I shopped other Mercedes dealers and no one could match the price Carlos was able toGet me. I am definitely recommending the dealer but especially my Salesman Carlos Nazario. I never leased a car before and the process was enjoyable and painless. I will be recommending Mercedes Benz of New Rochelle to others. The finance manger was charming, efficient, and went out of his way to help.

sdp725

Dec 1, 2014

I was interested in a certified pre-owned C300. I contacted MB New Rochelle through their website and Don Lee reached out to me about the car. I met with Don on Friday and in less than 24 hours, I was driving my new-to-me Mercedes. The financing process was painless and I think the entire MB New Rochelle finance team is top notch. Don was a delight to work with: he was knowledge, responsive, and diligent. I highly recommend both Don and MB New Rochelle.

jackdedaj

Nov 29, 2014

We were interested in buying a Mercedes and not sure if everything would work out for us; not to mention, we were dealing with a total car loss because we'd just been in an accident with our previous car. Mercedes Benz of New Rochelle made the process smooth and less stressful for us. Sales Manager, Thomas Rudaj, took time to really work with us on finding the right model that fit our family needs, and really worked for us. Shawn Crosby was another key member in making our wish in getting a Mercedes Benz come true and always made himself available to us even after regular business hours. Thanks to everyone so much! Highly recommend this place to all our family and friends.

James1202

Nov 29, 2014

We were very pleased with our experience at the New Rochelle dealership. Everyone was very professional and helpful, and they were able to provide us with exactly what we were looking for in an extremely timely efficient manner. I would recommend working with our sales person, Carlos Nazario, as his professionalism, expertise, and efficiency really served us well.

ke061608

Nov 24, 2014

I was very happy with the service I received. Nick was extremely helpful in my search for a car that had not only the features I was looking for but also at a competitive price.

Jennifer Lage

Nov 21, 2014

I leased a 2014 white 550 G-Wagon a few weeks ago and I absolutely love it! I worked with Michael Longi and had a great experience working with him. He was very personable and made me feel comfortable asking questions. Very knowledgeable! Definitely one of the best experiences I have had leasing a vehicle on my own, would recommend him to others and use him again in the future! Kept in contact with me afterwards and made sure I was enjoying the car. Jennifer Lage

gkarmeldds

Nov 20, 2014

I recently picked up my 2014 e350 wagon from Mercedes Benz of New Rochelle, , the salesperson....Renee Bianco... was helpful and very pleasant, she got me the price I was looking for and the dealership was willing to do better than other dealers on my trade-in, an overall positive experience. I have purchased at least ten other Mercedes Benzes in the past, this is my second from this dealership....I will be back...highly recommended! Renee even included a set of winter mats at no charge....she made the whole process go off without a hitch....I live on Long Island and it was worth the trip!

guy.pipolo

Nov 18, 2014

The experience of Purchasing my new car from Mercedes Benz of New Rochelle was second to none, Sergei and the staff were unbelievable, would recommend stopping by this dealership prior to purchasing a MB

Annie123456

Nov 11, 2014

Renee Bianco is a wonderful person to work with, prompt, friendly and caring. Great women to deal with. Renee went above and beyond to help with my husband's needs.

csleeper

Oct 28, 2014

From start to finish, the lease of my new car was flawless. A great group of professionals. Let me tip my hat to David Garcia my salesperson. He listened and he delivered. He gave me every reason why I should lease a new E350 but never pressured me when I was strongly considering other options. Stay tuned and I'll let you know about their service department. Others tell me it's excellent.

Fernandeza

Oct 28, 2014

Last week I picked up my new 2014 E-350. My sales person was Renee Bianco. From the beginning to the end of the process Renee could not have been more courteous and professional . She was very patient and answered all of my questions never rushing to get through the sale. Mercedes Benz of New Rochelle is lucky to have such an asset as Renee working for them.I also would like to commed Chris Battaglia in the service department for the professional that he is.Al Fernandez

bme

Oct 27, 2014

This was one of the best car buying experience I have ever had. No pressure, many choices and detailed explanation of every vehicle.Thank you very much for my purchase. Sergei Bukley you are one of the best!

Toni P.

Oct 27, 2014

We came to look at a CLA 250 and met Michael Longi. He was very friendly and knowledgeable. He explained everything in great detail and truly made this one of the best car buying experiences we ever had. I am very happy with my new 2014 Jupiter Red CLA 250.

gakfirat

Oct 25, 2014

I am very pleased with the purchase experience. I got what I wanted and what was promised. Sergei was excellent explaining everything about the car and the process. I just picked up the car today and can not comment on the service department or about the performance of the car yet.

Robert O. 57

Oct 24, 2014

We just stopped by and were gonna just look at a GLA. David approached and we said we were just looking.Then Tom approached us,we told him our situation and he said they will do what ever possible to help us. David came back, we then test drove a 2015 C300 and fell in love with the car. Which actually sold its self.David was a very courteous,gracious,and very nice man. He and Tom went over what could be done, and the rest of the team helped and next thing we knew we were driving a 2015 C300 home.I feel we were treated so well I would recommend this dealership to all my friends and their friends and more. And I'll be going back to David Garcia in the future as we were well informed by him about all the details in our lease. he was very thorough and missed nothing. And he answered any questions we had. As he was attentive and trying to make our visit as comfortable and pleasant as possible. Actually he went over and above what any other dealer at any other dealership would do.

deshler56

Oct 22, 2014

The service to me and the attention to the details of my leasing a new 2014 E350 was outstanding.This is my second lease with this dealership. Looking forward to many more.

misslala143

Oct 22, 2014

The New Rochelle location was the second Mercedes dealership that I visited in my quest for a CLA250. Nick was much more helpful in assisting me than the first. He went over all of my options with me and elaborated on my questions. I was reluctant at first about purchasing that same day, but Nick made me comfortable in making the deal. I left a very happy customer!

Kyunkovic08

Oct 4, 2014

I had been interested in getting a Mercedes Benz for quite a while and coming to this dealership only reassured me that I made the right choice! I first met with a dealer named Christian and he guided me throughout the whole experience. I was very confused in the beginning about which model I wanted and he helped to narrow it down, ultimately finding the perfect car for me. I purchased the 2015 c300 sport sedan and I could not be happier with my choice. It's a completely redesigned model and a lot of the gadgets can be confusing, but Christian sat with me and reviewed every detail. He got me an amazing deal on this model, even better than what I expected walking in. He was very patient with me, especially in the beginning (I test drove what felt like 10 different models) and most importantly he is very easy to communicate with. He understands your needs and goes above and beyond to make sure you are happy with your choice. He even followed up after my purchase to make sure everything is working out. This has truly been a fantastic experience and I recommend anyone going to this dealership connect with Christian. Most dealers will do anything to make a deal no matter if your needs are met or not, but not Christian. He truly listens, works hard, and knows his stuff. I not only recommend this dealership, but I highly recommend this dealer!

utas424

Sep 28, 2014

They got me a good deal where other dealers could not. They got me the car I wanted and the price was reasonable as well.

riababesr

Sep 20, 2014

Renee Bianco made my shopping experience one to remember. she was courteous, knowledgeable and went out of her way to get me the best deal. I was sold from day one and in less than a week I walked away with my 2014 CLA 250. She was prompt in getting back to me with all my questions and concerns and was very thorough. Very kind and professional sales rep and a great asset to Mercedes Benz of New Rochelle. Will 100% recommend friends and family to Renee and Mercedes Benz of New Rochelle.

Sdc123

Sep 16, 2014

Sergei was professional, courteous and responsive to our needs. We got a mutually acceptable deal done quickly and efficiently and Sergei's service was excellent.

Smileybahn

Sep 7, 2014

I am a first time MB buyer and my experience with MB of New Rochelle is a very positive one. I came in a few months ago to test drive and I wasn't fully convinced that I'm sold yet. I visited another MB dealership and compared notes. My sales rep at MB of New Rochelle, Don Fisher was accurate for my model versus the other MB dealer's. I went back to MB of New Rochelle and I asked for a deal and it professionally done. The time tables are clear, and documentations were explained to the hilt. When I received my car, Don Fisher gave me a full tutorial on my car's functions and capabilities so I got comfortable with it before I left the dealership.I highly recommend MB of New Rochelle and Mr. Don Fisher for a pleasant and stress free car buying experience.

SofiaValdez

Sep 6, 2014

They was very friendly & helpful i love this dealer i will recomend it to anyone trying to buy a mercedez benz , they are worth your time

Mbnr

Aug 31, 2014

Mr. Don Lee of Mercedes Benz of New Rochelle Dealership was extremely professional, knowledgeable, friendly and helpful with the recent purchase of our new car.

captnsam

Aug 28, 2014

I would like to thank Sergei Bukley on his service and being sincere in his effort to close a good deal for me, he is very professional and honest and reliable.The new dealer ship and the staff I met were very respectful and friendly.Glad to go back to MEBE of Larchmont and do business with them.Captain Sameh A.meguid

henry54321

Aug 27, 2014

What a great level of service, I worked with chris battaglia who under promised and over delivered. He had little to gain from the service and yet provided stellar follow through, follow up and reporting. Again thank you, if I was local I'd say I'll be back for all future services!

Janastos

Aug 26, 2014

My first experience with Mercedez-Benz was amazing! Thank you Christian DePalma for your endless knowledge, expertise, and ability to get things done. You're the best!

Bourla

Aug 23, 2014

As you interact with the people there you are feeling you can trust this dealership. Excellent service and high level of professionalism. Sergei was great to deal with. Just for him I didn't even look anywhere else for my second car.

sueevens

Aug 21, 2014

This was my our first experience working with Mercedes and the New Rochelle dealership gave us excellent service. Our sales consultant, Michael Longi was a pleasure to work with providing us wither efficient, timely and personalized service meeting all our requirements and timelines. We have thoroughly enjoyed our new car and look forward to a long term relationship with Mercedes and Michael.

saddario

Aug 19, 2014

I recently leased a new Mercedes GLK it was one of the best experiences I ever had with leasing. No games, great staff. I highly recommend my salesman Michael Longi.

PamSeidman

Aug 18, 2014

We recently secured our 3rd consecutive lease with Mercedes Benz New Rochelle. Jay Criss was our sales person for the first two and we had the pleasure of working with Sean Martinez this time. Sean was fantastic. He offered amazing service and was very knowledgable and eager to please on every occasion we met. We are thrilled to have our new E350 and look forward to a continued relationship with the team at MB.

AmyL1111

Aug 12, 2014

This was my first experience with this dealership and it was great! Our sales consultant Renee Bianco was a pleasure to work with. She was very knowledgeable about the car I came in to test drive. Her ability to be flexible around the price and her offer to have the car available for pick-up in 6 hours was amazing! Upon delivery she reviewed every feature with us. Renee is a great asset to Mercedes Benz of New Rochelle.

DONROSE

Aug 8, 2014

This is my first MB. I have owned other luxury vehicles but is was time for a change. Glad I made the change. Dealership, Sales (Sonny) and ML350 all exceeded our expectations.

lawlavin

Aug 5, 2014

This is my first Mercedes, My experience at MB of New Rochelle was phenomenal. Michael Longi took great care of me, Very detail oriented and made sure I found the right car for my needs. I would highly recommend this dealership and if you go, ask for Michael Longi,

shail1406

Aug 5, 2014

I moved to the US recently and needed to close a deal for a car quickly. I had interacted with Raymond vide emails and calls while looking to close a deal. I visited the dealership prior to even getting my license with a view to block a CPO car. Andrew spent time understanding my requirements knowing fully well that I was not an eligible car buyer (since no license). Based on my likes and preferences he suggested a new CLA 250. I got my license and no surprise, landed up at the dealership (Andrew had maintained contact in the interim and I really appreciate that) on Friday afternoon having cleared my road test the same day in the morning. We moved through the paperwork quickly, MB New Rochelle was precise in asking what they wanted and that helped organize the paperwork better. On Monday, I had the confirmation that the car was ready for delivery, while sadly Andrew was out of action on health issues. Mr. Don Lee was looking into my case in Andrew's absence and I really felt no difference, he was completely updated on the case and knew exactly want had to be done. The check-out was really express and the attention received at the time of taking the delivery was perfect - professional, courteous and just right. If I am ever buying another Mercedes in the coming months, it would be at MB New Rochelle. Thanks to primarily to Andrew and to Don and Chris (who helped me with the car seat, didn't really have to) for making this experience a very positive one.

drjosiep

Aug 4, 2014

Mr. Don Lee was incredibly responsive, informative and helpful during the process. He reviewed all of my options and secured a great package for me.

ERICTEJEDA

Jul 21, 2014

Shawn Martinez went out of his way in making me feel 100% secure about my first MB lease. His knowledge of the vehicle and his attention to detail was/is superb. I highly recommend Mercedes-Benz of New Rochelle, especially Shawn. From start to finish, dealing with him has been the best car lease experience ever! I truly mean that. I never write reviews for ANYTHING/ANYONE, but Shawn and his work ethic deserves praise. I wish him the best! Thank you for everything Shawn.All the best,Eric T.

preciousd1

Jul 19, 2014

I am a first-time MB owner. My experience with Sergei was seamless. MB will certainly be my only choice for automobiles in the future.

lmike

Jul 18, 2014

I had a great experience with all the employees I dealt with over at MB of New Rochelle, most notably Sergio. Sergio went out of his way to clearly communicate the product options that he offered and ensured that I left his dealership more than satisfied with the total package that I had purchased. The experience, customer service, delivered car, and any extras were on point. I would absolutely recommend Sergio and the staff at MB New Rochelle to anyone shopping for a car.

tmax184

Jul 18, 2014

Sergei was knowledgable about the vehicle and understood where I was coming from as a buyer. He allowed me to make the decision for myself by showing patience - after all, your first Mercedes is a big decision. The overall process was fairly simple, which was appreciated.

kccormick

Jul 17, 2014

I am incredibly satisfied with the customer service I received at Mercedes Benz of New Rochelle, with all thanks to my magnificent sales rep. D.Fisher. He is a courteous, serene and a very knowledgeable person. He allowed me to take control and build a Benz that was suitable for my budget and for my pleasure. I would recommend anyone to him!!! Outstanding!!!!!!!Kauniko M

Mj821

Jul 7, 2014

Very helpful! Dianna contacted me many times regarding my interest, Don was great and worked and got me a great price and Andrew was very personable and accomodating in getting me the car that i wanted!

chacker12

Jul 3, 2014

Beat 3 other Mercedes Benz dealer prices by a long shot....apparently the deal I wanted was "impossible" to get get according to other MB dealers but New Rochelle gave it to me in a heartbeat. They gave me a hassle free quote over the phone and didn't feed me any of that " I can get you a better price if you come to the showroom" garbage and within 1 hour I had my brand new glk 350. Everyone there was extremely polite and accommodating and went the extra mile to give me the best experience possible... They were even willing to drive to downtown manhattan to get the papers signed. If you want a mercedes, you would be crazy not to work with MB New Rochelle.

12morton

Jul 2, 2014

I recently leased a C 300 4Matic from Mercedes Benz of New Rochelle and had the best experience ever in leasing/purchasing a new car. I expressed an interest to this dealer in leasing a new car via the internet at 9:30 in the morning. At 10:00 am I received a cal from Michael Longi.He listened to my needs and goals and called me back within 10 minutes with a great deal. (I had previously done some research with other dealers.)We took delivery of the new vehicle and turned in our old vehicle that same day. Total time to negotiate and finalize all details: about an hour and a half. Total time from initial contact to driving home a new car: about 4 hours.Could not be happier. Thank you Michael.

Larchmont1939

Jun 25, 2014

Although I initially was assigned a se person who left the dealership the very next day , Michael Longi stepped up to the plate and delivered : knowledgable, caring, patient and top notch personal service. A try WINNER !

epapadakos

Jun 16, 2014

I have bought over 50 cars in my life but never have I dealt with a dealership like this. I went to Greenwich Mercedes-Benz (Penske owned) I think. The sales manager with white hair I think his name is John was a total fake. I would think that any Mercedes-Benz's store was above excellence!. I got a great deal from New Rochelle! Let's say for the same ML350 I saved $125.00 a month.I RECOMMENED RENEE AS THE BEST SALES PERSON AT NEW ROCHELLE!I am working on my 2nd SUV for my wife this month. can't wait to work with Renee again!

Alanasausto

Jun 14, 2014

Both Sergei and Sergio were professional, knowledgable, and welcoming. They made my first car purchase an easy experience. They walked me through every step of the process answering my questions and making me feel comfortable.

DJ1946

Jun 5, 2014

Thank you Christopher Bartolini, he was simply wonderful. What a wonderful young man he is, thanks so much for a such pleasant experience I had with Mercedes.

priya0922

May 31, 2014

Dear Manager,This is our second time leasing a SUV from your New Rochelle store( ML350/2014). We are very pleased with your sales representative Ms.Renee. Our first interaction with her in 2012 was very pleasant and professional that we had decided between me and my husband that we would definitely go back to the New Rochelle store and only work with her if we were to purchase another car/SUV. I cant say enough of Renee. She has walked us through all different options and she worked out the best option for us to meet our needs- She has never rushed us to make a decision however we felt that she provided us with professional guidance. We are grateful to her for assisting us and we would happily suggest her and your store to our friends and family. We would appreciate if she is complimented on our behalf.Thanking you,Priya and Jojo.

mendo802

May 28, 2014

My experience with Mercedes benz of New Rochelle was excellent. My sales person Michele Hering was extremely helpful an knowledgeable of every aspect of my vehicle. It was worth the trip from Nassau L.I. A+

kanoff

May 27, 2014

Seigei was terrific from the beginning to the end! He was very paitent and wasn't forceful in my decision making process. I'd do business with him 100x more!

SABedward

May 26, 2014

Raymond created a good first impression of a true professional and paired me with the right Sales Consultant based on my needs. He truly understood my expectations and made every effort to deliver service excellence. Shawn at the other end took the baton and provided his expertise, knowledge and competence to close the deal. He was always polite, courteous and made the experience pleasant. Both gentlemen exemplified the true meaning of been a team player to create a satisfied customer.Regards,Simone Bedward

mrcool845

May 24, 2014

Shawn Martinez is the best sales rep I ever deal with, he know how to let you feel important . Good job mr Martinez keep it up

jayjes

May 22, 2014

Our family was looking to trade in our 2010 e350 for the 2014 model. Mercedes-Benz of New Rochelle was great. Especially Mr. Don Lee. He was great at going through all the steps and answered any questions we had during the process. Would definitely recommend this dealer!

bporpora

May 21, 2014

Michele and team did a fantastic job. The service and entire experience was top notch. I would highly recommend Mercedes of New Rochelle to friends. Thank you for everything!

neicey53

May 15, 2014

I was very pleased with the Shawn Martinez. He exceeeded by expectations. I came in with a list of what I wanted and a specific price range and he made it all happen. He even threw in extras. Mr. Martinez is very knowledgeable and professional. He really went out if his way to see to it that I was satisfied. This was my third Benz and I must say he was by far the best sales consultant I've had.

Ralph Bonavita

May 15, 2014

What a great experience . Would recommend this dealership to all.rene bianco was so helpful and a pleasure, if you are going to look for a Mercedes Benz look up Rene for some really professional help ??

areino

May 11, 2014

It has been 14 years since my last purchase of a new car. This is my 1st Mercedes Benz & I must say that my experience with the Sales Manager & Consultant have been exceptional.As a physician with a hectic job, it is comforting to know that the product purchased is outstanding. More importantly, I'm confident that the service I will receive at this dealership for the time that I own this car will be the same, & that is worth everything to me.

stabib

May 11, 2014

We worked with Michelle Hering to purchase our new car yesterday and were extremely satisfied with her level of professionalism and help. She was very thorough and helpful, and we would recommend Michelle to any of our friends!

antonioboccia

May 8, 2014

Ms Renee' Bianco is the lovely Lady whom I bought the new Mercedes from. I will recommend her to every member of my family and friends.And if need be, I will drive any potential buyer to PEPE in New Rochelle on my time. Sncerely, Tony Boccia.

Blondyxj6

May 7, 2014

Excellent customer service. Dominick was very knowledgable and patient. He was a great and efficient sales person. I will definitely be sending clients to Dominick/ Mercedes of NR.

Gdell

May 7, 2014

I recently leased a C300 and my total experience was so easy. I was considering another car maker and I had nothing but issues. I went to Mercedes and I had the car the next day. It was seamless. My sales person, Michael Longi, was extremely knowledgeable, friendly and he went above and beyond. I had to return my old lease, which wasn't easy and he took care of everything. I would recommend Michael to any of my friends or family!

Tineo727

May 6, 2014

The service was exceptional, amazing customer service. Our sales rep Andrew Magsino made our buying a car a great expierance. He made buying a car very easy we couldn't have asked for any thing more.

GMHcss

May 5, 2014

Was warmly welcomed by salesperson Michele Hering.She was informative, helpful, never aggressive.I would highly recommend New Rochelle Mercedes-Benz, and particularly this salesperson.She even volunteered to make a 'house call' to explain all the bells and whistles on my new car!

elezi

Apr 30, 2014

I had a great experience with the associate and the dealership. I am very happy with my new lease. I will tell my family about this Mercedes Benz

mnzk61

Apr 27, 2014

I will definitely recommend New Rochelle Mercedes Benz and a sales person Mr Don Lee.it was a pleasure doing business with them.Well respective service,fast response,quick sale means a deal maker.Good follow up.it was a surprise for my daughter and they kept car ready with bow [Ribbon].Thanks to Andrew and Manager.Mr Patel.

pereirafranca

Apr 25, 2014

Best Service Don Lee is an exceptional,fine salesman. My experience at Mercedes was pleasant. Every employee at this location was helpful and friendly. I would highly recommend this dealership

hernanxo27

Apr 21, 2014

Michael Longi was a very efficient and helpful sales person, he helped us find the car with all the features that we wanted in the car. He was very attentive to all our needs, would defiantly recommend him to our friends who are interested in buying a Mercedes Benz.

givon

Apr 20, 2014

My overall experience with Don Fisher and Mercedes-Benz of New Rochelle, was a very pleasant experience. Don Fisher, gave his all to make sure we were getting the vehicle we wanted at Mercedes-Benz. One of the things i appreciated the most, was how he followed up on us after we finalized everything.

bonnyortiz83

Apr 18, 2014

The staff is great and I had a great experience with the sales team, especially Michael Longi. Christopher Bartolini, and Michael Torres made this a very pleasant first time experience. All of my questions and concerns were addressed for the purchase of my new vehicle. I am very glad that my family and I will be dealing with Mercedes Benz of New Rochelle! Thanks again Michael and to the whole team.

greeneyes160

Apr 12, 2014

a week agoVery pleasant, Don Lee was the sales representative , very courtesy in helping my wife an I purchase a 2013 ml 350 2 weeks ago , I definitely would recommend this dealer to anyone looking to purchase a Mercedes Benz, an future purchases, you guys an gals are awesome:)

franklee14

Apr 6, 2014

Don Lee worked with us in getting the Mercedes we wanted at a reasonable price. He was very knowledgeable about his cars and made it a pleasant and comfortable experience. Gabriel Rosario in the service dept. was also very helpful. There was a small issue with the car that I explained to him. He listened and took care of it without any problem.

alchisolm

Apr 5, 2014

My recent experience in purchasing a 2014 ML 350 was made easy and went extremely smooth because by Sonny Narula. He was always available to answer any and all my questions intelligently and accurately. This by the way was a special order.Alvin J. Chisolm

JohannyM

Apr 5, 2014

My Sales Representative Renee was amazing, she took care of everything, even the most minute details...thank you! Tom the Sales Manager was also great to deal with...treated me like family and felt very comfortable with making my purchase from Mercedes Benz of New Rochelle. My second car from this location and I''m a very satisfied customer! Thank you for your outstanding customer service!!!Johanny

franklee14

Mar 13, 2014

Mercedes-Benz of New Rochelle Dealership is quite impressive with its multi-level showroom. Everyone we encountered was pleasant and accommodating. Dealing with Don Lee was an enjoyable experience. He was very knowledgeable, patient, courteous, and friendly. He made us feel extremely comfortable. Don not only showed us several vehicles but went into lengthy detail on each one. He even went as far as parking the vehicles side by side so we could compare the different colors. It was a refreshing experience and will highly recommend Mercedes-Benz of New Rochelle and Don Lee to anyone interested in purchasing a new or pre-owned high-quality vehicle.Thank you Don Lee and Mercedes-Benz of New Rochelle.Frank & Lisa Galasso

dknorton13

Mar 10, 2014

Michael Longi was terrrfic to work with. Great car. Great experience. I highly recommend both the New Rochelle dealership and in particular Michael Longi as a sales representative.

nybruno

Mar 9, 2014

Don Lee provided exceptional and courteous service. I have purchased two vehicles from Mercedes-Benz of New Rochelle and with each purchase the level of service has exceeded my expectations. Thank you Don and Mercedes-Benz of New Rochelle.

Johannacab

Feb 15, 2014

I was looking for a car to buy and I saw what I wanted online. My husband and I visited MB in Larchmont. We were greeted by Don Lee and from the very start he made us very much at ease. He was very knowledgeable and entertaining as well. He was very patient and never made us feel pressured into buying a car we were not sure of. I definitely recommend Don when buying or leasing a car. Thank you for making our experience in buying a car so easy.

denumode727

Feb 8, 2014

The dealership is spacious , and very customer conscious . Valet parking and courteous serviceCoffee and pastries , great , and Wi-Fi to enable me to stay connected to hectic schedule, while dealership cleans and updates vehicle's tech. Very clean and timely service and loaner cars , if needed , to keep you moving during the day. Don Lee - was my rep , and he was with me, throughout the whole processI would recommend him , because he works with you , charismatic , and makes it enjoyable to get a new car.Bonus: having a sales associate , who knows the cars, its history, its future , and who the client is , so to best match machine w human I love my CLA , maybe CLS next ....definitely AMG ...

GlenndeGraaf

Feb 8, 2014

Straight from the start when I walked into the dealership I felt like I was treated as I would expect to be treated from a Mercedes dealership.I looked around at various competitive dealerships and other Mercedes dealerships, no where was I treated like I was here at the New Rochelle location.Christopher Bartolini helped in every way and I was truly impressed by the service level provided. Unfortunately you just don't see that many sales representatives whole care and have a great hospitality sense. Mostly its just sell sell sell, I felt that Christopher did care and that he tried every way to help me with the car (CLA) I wanted.Overall I can say I am extremely happy with the service provided from when I came in on orientation to the final delivery of my vehicle. And even now 1 month from purchase they still follow up with me if all is in good condition, etc.Thank you Mercedes New Rochelle and Christopher and Sergio in particular!

captainv

Feb 7, 2014

My experience was great with Shawn Martinez who was very friendly and shown me great service. I would recommend his service and the dealship to any one interest in purchaseing a Mercedes Benz.

EricInCT

Feb 3, 2014

I just purchased my first Mercedes through Mercedes Benz of New Rochelle and the entire transaction process was excellent. Bob Lasagne and his team were great to work with from beginning to end. Bob has always been highly responsive to my emails and phone calls and he remains so today. There are other Mercedes dealerships closer to me (in CT) and I would return to Bob to buy another car without hesitation. I've also purchased cars from competitive brands in the past (e.g., BMW, Audi, etc.) and my experience with this dealership has, so far, far exceeded the quality of my experience in doing business with the competitor dealerships. I've purchased fantastic cars from other manufacturers only to be let down by my dealership experience. While I may choose a car based on its own merits its nice to find a dealership that works hard to bring its customers a well rounded, positive experience that doesn't end when they deliver the car to you. Life isn't without its hiccups but I feel like the dealership has always taken my concerns (as a customer) as paramount.

pjpierce

Jan 29, 2014

We had a wonderful experience with MB of New Rochelle - great team, beautiful showroom, everything was easy and pleasant. Don was a true pleasure to work with and was very patient with our kids running all over the place. And Sergio was equally pleasant and efficient and overall the experience was great and we'll be back for sure!

wubbababy

Jan 27, 2014

We worked with Don Lee, he was extremely professional, funny and made it very easy for me to make this decision. I am not an impulsive purchaser, it took me a year to buy my last car. Don was patient, answered all my questions and made me feel extremely comfortable. Every staff member we spoke with at New Rochelle Mercedes Benz was professional and courteous. Thank you all for making this a very happy experience. Don, we will be back when my husband is ready to get the car he loves on your showroom floor.

Fidele

Jan 18, 2014

I have just leased my FOURTH E350 with Mercedes Benz of New Rochelle. I have been dealing with Don Fisher for years. Don is a class act!He is professional,knowledgable, and understands my needs. Don has always went out of his way to accomodate me making my leasing experience easy & stress free. I love the new dealership and the management team was a pleasure to work with. Enjoying my 2014 E350 even in the snow!Julie Santarpia

Soledad

Jan 14, 2014

When a problem was brought to the attention of the service department. The issue was totally resolved to our complete satisfaction. Thank you Tim Pillon.

jwilmer

Jan 11, 2014

This was my first experience with this dealer. Bob has been available and responsive with high customer service at every stage of the sale before. I recommend him and the dealer to anyone.

Kathy5358

Jan 10, 2014

Hands down the best car buying experience I've ever had. Michael was the nicest and most knowledgable salesman I've ever worked with. He could not have done more to make my purchase pleasant and easy. In less than 24 hours I had my new car. Customer service was outstanding. I am a Mercedes customer for life.Kathleen Spadaro

Annael

Jan 2, 2014

Salesperson was extremely helpful in meeting our needs in order to purchase our vehicle. They were also courteous dealing with our 3 children and never made them feel uncomfortable for walking around the dealership while my husband and I completed our paperwork. Professional and kid friendly.

sooms

Sep 27, 2013

Part 2! Just so you know, dealerships very much DO READ these reviews. I got a call from my favorite salesman Shawn Matinez at Mercedes of New Rochelle and he made right what was a wrong in my book. I am now the proud owner of one of the first CLA 250 models here in Westchester. I couldn't be happier with this experience and implore anyone who reads this to visit them and see for your self. My best guess is that ALL Pepe's dealerships are run the same way. Good job and thank you (-:

Valiak

Aug 26, 2013

In May we leased two cars C300 from Don Lee- for me and my husband. Needless to say we got the best deals available and the whole process was pleasant and stress free. We love our cars and were really happy with the experience at this dealership.Thank you Don!

donnator16

Jul 30, 2013

This is my fourth Mercedes Benz purchased through this dealership and Bob Lasagne has always been my sales professional. It must be pretty terrific if I keep coming back!! I am thrilled with my new GLK. I told Bob it was my dream car and he made it happen for me. The service is impeccable, the sales process easy and so efficient. It really is a pleasure to buy a new car which outside of the world of this dealership is a tedious and agonizing process. I am truly delighted with the whole experience and I love my new GLK. Many thanks to Bob Lasagne and the other people who always make dealing with Mercedes Benz an absolute pleasure. Donna Torres

stewarthanson

Jul 27, 2013

Don Fisher, as always, was patient and very helpful. I surprised my wife with a new C300 for our anniversary. Don was very helpful with setting up the surprise. I'm sure I will do business with this dealership again.

stevehertz

Jul 10, 2013

Mercedes offered me a terrific leasing program that I was not aware of. It saved me a lot of money and put me in a car of my choice. The assistance from Bob Lasagne was outstanding and the service was exemplary. I would recommend Pepe Mercedes Benz in New Rochelle at the highest level.

Missy434

Jul 7, 2013

Excellent customer service. Jay was great to work wiith! I came in with a price for them to beat, and they did it!! Would definitely recommend the dealership and Jay to my friends and faimily.

peterpanlawyer

Jun 18, 2013

Don Fisher was very friendly, and knowledgeable about Mercedes Benz vehicles , he took a lot of time with my wife and I to explain all the vehicles features and was also helpful explaining the the leasing process and the safety of the vehicle . I felt very comfortable working with Don Fisher.

GaryGiangola

Jun 16, 2013

I lease three new cars every 2-3 years and have a great deal of experience with car salesmen. Jay Criss at New Rochelle Mercedes is the best salesman I've met in over thirty years of car buying. He's personable, knowledgeable and honest. Great guy.

elancito5

Jun 11, 2013

I had a great experience buying another vehicle from Jay Criss. The way that he takes care of me and my family. I feel like he is a part of us.This is our 5th Mercedes Benz and we keep coming back not only for the vehicle but also from the service that we receive.

mhsnurse

Jun 10, 2013

I started out not too sure what car I wanted and made an appointment with Mercedes. I am really glad I did!!!!! I have been buying cars for a long time and never have I received the treatment that was given to me at this dealership. From the receptionist to the salesman everyone was so helpful. I never once felt pressured into the sale. So, I am REALLY EXCITED to get my new GLK and dealing with Mercedes of New Rochelle.

bace123

Jun 3, 2013

The total experience of leasing a new car from Mercedes at this dealership was excellent.My salesperson, Mr. Longi, was courteous, smart, informative and helpful. I never had to doubt what he was telling me and my decision was made easier.He is professional in all sense of the word.

judith531

May 31, 2013

I used an on-line website and was directed to a number of dealerships. I entered my information and was contacted within a very short period of time by Nick Nasta who was very polite and professional. I told him what I wanted and he connected me to Michael Longi.Michael was efficient and so pleasant that the experience of leasing my new car was a pleasure that I have not experienced with any other dealership! You truly have a great salesperson with Michael Longi!!Judith Giuliano917 589 2165judith531atyahoo.co.

jayitha

May 30, 2013

The proof of the survey is that i have a Mercedes Benz now . I came to the dealership with no intention , even in my dreams to buy the car .But the charismatic experience in there , made me lease the car . Its a experience of its own . Thanks to Michael Longi and his impressive skills and patience , made me feel like buying Mercedes Benz. I am so happy to the part of the family. Jayitha Janardhanan

123flyway

May 27, 2013

Renee, was very professional and frienldly and helped us to find the car we wanted. The showroom is state of art, bathroom is clean and fresh and coffemaker is very easy to operate.

Anicette

May 20, 2013

This was my first experience with this dealership and it was fabulous from beginning to end. My sales consulant Renee was a pleasure to deal with. She was very professional and took the time to explain all the new features of my car. I am extremely happy and look forward to a long relationship with Renee and Mercedes Benz of New Rochelle.

hughesdi

May 19, 2013

bernie was terrific, knowledgable about the cars, friendly, responisve to questions, accomadating with test drive requests, etc. I would come back and ask for bernie to help me choose a car again.

Corsetti

May 17, 2013

Both employees gave us lots of options, and worked with us to get the best deal possible.. They were very friendly and answered all of our questions. We are very happy with our desicion. Wil definitely recommend it to all our friends and family.

suzymollee

May 5, 2013

ALL the people were unbelievable. Extremely friendly, helpful and great prices. Will be back for another car next year.A wonderful experience. Would surely recommend to friends and family.

angelinahope46

May 1, 2013

Michael Longi was very knowledgable of vehicles, thourough, friendly, down to earth, and conscious of my needs. His sales approach was what sealed the deal.

rsharp2327

Apr 30, 2013

called and spoke to rennee, told her what i was interested in, plus 2 trades. gotten my cell # home # e/mail, spoke to her ssaturday 5.40 pm.said she would get back to me monday, did she god no.what a joke many many dealers pull this crap, i dont know why. the pepe family will here from me

johnkric

Apr 27, 2013

Michael Longi made the buying experience priceless. I never thought and experience such professionalism and honesty throughout the whole buying process. Everyone was great!! Thank you for everything!john

melissae906

Apr 26, 2013

Overall this was a great experience at Mercedes of Larchmont/New Rochelle. Lou & Sergio were great to work with. They were very knowledgeable & expedited all requests we had to make this experience as smooth as possible for us (especially having children with us) it made it much easier. Lou also spent a lot of time with me while reviewing my new ML & its updated features from my older version. Looking forward to a continued business relationship with Mercedes of Larchmont/New Rochelle.

rsharp2327

Apr 26, 2013

had the wrong mb dealership in last login. had a problem with a sales woman last sat april 20/13. gave her the infro she needed from me. she said she would call me monday, but no home calls no cell calls, & no email calls.very dissapointed. make a call to the dealership, & sent a email to the previous dealership that was the wrong one, & forwarded it to new r mbenz. . gen manager mr. pucci called me in a flash but couldnt reach him. he read my e/mail & was discussed.havent spoke to him as i write this, but i respect that man very much for getting back to me to resolve this matter with sales.

meeganmo

Apr 25, 2013

My experience with Jay, Bernie and everyone at Mercedes was excellent!! I would reccomend this dealship to everyone. They went out of their way to make us feel comfortable and gave us many different options. Having dealt with several other car dealerships in the past I can honestly say they were the best by far!! They have a customer for life!

Pirate13

Apr 17, 2013

We feel our overall experience with Mercedes Benz of New Rochelle was a very positive one. Jay Criss was courteous, friendly, knowledgeable and went out of his way to make the deal work. He thoroughly explained all options and was very knowledgeable and patient when teaching us about our car. We had a great experience with all the staff that worked with us and will recommend family and friends to this dealership.

FTRE

Apr 11, 2013

Michael was very responsive to my many questions and responded in a timely manner. He respected my time and did not keep me waiting in the dealership. I will pass on his information to friends and family should they be considering a Mercedes in the future.

jackiecullen114

Apr 10, 2013

This is my third lease with Mercedes and the second time I have dealt with Renee. I came back to her because she worked very hard to get me what I wanted on my previous visit and has done the same again. She is professional, courteous and hard working. I hope to do business with her in the future.

Glaboy

Apr 7, 2013

Renee is an exceptional sales representative. She took her time to get to know us and our needs, and conducted research to determine the best vehicle and the best price that would meet our needs. I am a repeat customer who will always return to Renee for my car needs. Excellent job Renee!

TBEKKA

Apr 7, 2013

I had a very pleasurable experience with Mercedes of New Rochelle, Renee bianco was my sales person. She was very professional courteous and understanding. the process moved very quickly and easy. I was amazed with how fast Renee got back to me through email and phone. Best sales experience ever, Renee made it posibble for me to drive a Mercedes. Mercedes of New Rochelle was great I woukld definetly recommend them to a friend. I just want to say thank you Renee for the delightful experience. I would give Renee a 10 out of 10.

Jalisa0707

Apr 4, 2013

This dealership takes its reputation very seriously in providing customer satisfaction, which should be noted when searching for the right dealership to either service your car or purchase a new one!

dannyg411

Apr 3, 2013

Hands down, the best car dealership & salesman I have ever dealt with in my 10+ years of purchasing and leasing vehicles. Bob Lasagne was THE MAIN reason why this deal got done. Completely transparent, completely friendly, not pushy, not going back and forth on prices. I felt like I was talking to a dear friend about this car, and not a dealership... he put my best interest first, not the dealership. That goes a long way with me. I cannot put into the words how pleasant of an experience the dealership was, and how knowledgeable, helpful and friendly Bob was... a complete class-act. I will be coming back to him for my vehicle needs for years to come. Customer for life.

pbocherel

Apr 1, 2013

We couldn't go anywhere else when it was time to replace our car after receiving such a great service for the past 3 years. Employees are knowledgeable and they take care of their customers. Dealership is second to none, bright, clean, welcoming.

Carol Ligotino

Mar 29, 2013

Hi all, I walked in to the dealership and was treated very nicely by cara at the front desk. Soon after bob lasagne helpede and in know time I left with a new e 350 it was simple. It was gray working with him and would highly recommend in the future, not pushy and took the time to explain everything to me. I have been with BMW for the last 22 years and it was scary move. Thanks bob again for talking the time

Sabrina9

Mar 26, 2013

I was highly recommended by friends and family to visit Jay for my next lease. He was very patient with me through my consideration of leasing a car with mercedes. He helped a lot with my final decision on purchasing the car and was very professional. He was always available to answer my phone calls to meet with me in person. I consider Jay a highly intelligent professional in the work that he does, and I am very happy with my purchase.

ishi

Mar 18, 2013

DO NOT GO HERE. These people are not interested in making a sale or being nice. They spew a bunch of lies...it is like a game for them. Stay away...

Itrot10

Mar 17, 2013

My first Mercedes purchase was a great experience! Joe was extremely knowledgable and was detail orientated. He tried to locate a car of our color choice and the dealers who had them would not give them up! He said he would keep trying until he found our first choice. He did not want us to settle for our 2nd choice. We appreciate the fact that he wanted to provide us with our first choice! We actually settled for our second choice and Joe made us very happy! We love the car and would buy another from Joe when our second car comes off lease!

cclemens

Mar 10, 2013

Lou Kojac was professional and knowledgable about the GL 450. He listened to what we were looking for in a new car. Lou kept us informed about our car's estimated arrival time. When the car was ready, Lou had all the necessary paperwork completed and was ready to explain how the car worked along with the various features. He made sure I felt confident with the basics before driving away!I appreciate the time and professionalism Lou gave to us during the purchase of our new car.Thank you,Cathy & Steve Clemens

gopaulsammy101

Mar 10, 2013

I was looking for a GL 450 truck .I found one at PEPE, from the time that i walked into the dealership i was treated with respect and like family. During my visit at no time i felt uncomfortable and pressured into buying anything i did not want.The sales rep listened to what i wanted and help me out with everything i wanted and needed (I was buying a pre-owned) She took care of all my concerns and made sure that I was happy and my family was happy.They kept all paper work very simple and try very hard to get me the best intrest rate, I could not ask for any better service.

Nzeitoun

Mar 10, 2013

Lou was exceptional! He went out of his way to find what I was looking for and simplify the process. Experienced, professional, kind, and approachable.

Mbenz300

Feb 15, 2013

I truly had a wonderful experience with the dealership. The salesperson that took care of me was Renee Bianco and she was awesome. She was so knowledgeable about the vehicle that I was purchasing. Sergio Derpinski in financing was also truly awesome. He went over and beyond for me. Everyone was really friendly and made me feel comfortable. It was an overall terrific experience.

atilipko

Feb 14, 2013

Renee was a wealth of information. Her warm personality and consumate professionalism made our experience very special.As a result it is quite likely that we will purchase a car from your dealership in the near future.

mjdaidola

Feb 6, 2013

Had a few issues obtaining a specific E-Class with a few other dealers but Pepe Motors with the help of George Rudovic was able to locate the perfect vehicle within an acceptable time-frame. Love the new car and have already recommended a friend to Pepe.

damor7

Jan 26, 2013

Mr. Criss exceptional professionalism and courtesy overwhelmed and impressed me wholeheartedly. His thorough methods of clearly explaining the important details of the car performance, functions and financing was completely simple and easy to understand. The comfortablility of his personality, salesmanship process was extraordinary. Thank you very much Mr. Criss for a great experience.Sincerely,Darnell Rogers

feby80

Jan 26, 2013

This was my first visit to Pepe Luxury Cars. Though i wasn't there to buy a Merc, but to collect the details on the car which i love the most. I was pretty impressed with the services and the information they have provided to me was awesome. Hope to be a customer very soon.

Wmorad

Jan 25, 2013

Renee was a pleasure to work with. She was extremely knowledgeable about the cars and worked very hard to find me the exact color and options I wanted.

Beato

Jan 22, 2013

I currently leased the 2012 e350 and Leonardo was my sales associate, I felt like I was dealing with family, his expertise and knowledge of Mercedes-Benz vehicles is second to none. I will certainly come back and look forward to doing business with him again.Anthony DeMarco

Miket66

Jan 22, 2013

Everyone was very helpful, great inviroment to be in. Came in to buy a new ml350 they gave me a price I couldn't refuse. I definitely recommend this dealership!

Shiamaca

Jan 22, 2013

The whole team provided me excellent customer service, but over all Leonardo Di Donna who has been very helpful all the time I needed something. Ill certainly and without hesitation will recommend this dealership to my friends

yanniapo

Jan 22, 2013

The whole team at peppe is great. From the sales team to finance team to the service team. Every time I needed something or had any questions, they provided excellent service and they were very courteous. I would strongly recommend peppe for any car needs and I would certainly visit them again

ILYSSAMACKIN

Jan 21, 2013

We dealt with Jay since he was at Land Rover...It is always a pleasure to speak with him. Jay is very knowledgeable and he made our experience a great one!I would recommend Pepe Mercedes to anyone who asked!

daniel chiaravalle

Jan 20, 2013

Don is the best. I would recommend him to anyone. The new facility is top notch. Don has taken care of my entire family for years.

Bvacca727

Jan 18, 2013

Leonardo provided excellent customer service. Extremely knowledgable and very personable.i will continue to come to Pepe larchmont as opposed to Greenwich or whit plains.

mmelaugh

Jan 18, 2013

This is my third new car with Don Fisher at Pepe Luxury Cars. He gives very good advise and follow-up. In addition, the dealership has very competitive pricing . The service team has been considerate and works promptly. I was originally referred to the dealership by Sal Pepe.

Dbaby05

Jan 17, 2013

Excellent service!! Everyone was very helpful during my visit and made me feel right at home! I recommend this dealership to everyone interested in a Mercedes!

mcwhouse

Jan 17, 2013

The employees at this Mercedes Benz dealership are incredibly polite, efficient and go above and beyond to deliver the best possible consumer experience.Don Fisher has helped me personally, in a situation in which the trunk of my mercedes broke down on the day of my daughter's birthday. I was planning to take my daughter and her friends to Playland, and as you can imagine my daughter was heartbroken. My husband brought the car to the dealership to see if it could be fixed quickly. Of course it was not an easy fix, but Don arranged for me to borrow a car (on such short notice), while my car was being repaired. Needless to say, he saved the day. In this day and age, when its difficult to even get a real person of the phone, and customer service just about everywhere, is absolutely horrible, he went out of his way to make my daughter's 10th birthday wishes come true. Thank you Don!

Frankienypd

Jan 16, 2013

Excellent way to do follow up on my interest in a new vehicle. Once I came in, nick introduced me to Michael and since that moment Michael explained me how safe and reliable is Mercedes Benz. I got a great deal. Thanks for everything

sodesser

Jan 16, 2013

Michael was a pleasure to work with. As a shopper, I typically do a lot of research in advance of visiting a dealer and the salespeople often do not take that into account. I look for direct and honest answers to save everyone time; they are not always easy to get. Michael was extremely responsive. He understood what I was looking for and got me the proper information without wasting any time. I was looking at a few options and he got me good prices on some and not as good on others. But in all cases he was responsive. I was able to evaluate the opportunities exactly as i would hope to. In addition to all this, Michael was warm, funny and a pleasure to spend time with. I couldn't recommend him more highly.

tribit68

Jan 16, 2013

We have been purchasing cars from Pepe Luxury Cars with the help of their best salesperson, Don Fisher for 6 years. Don Fisher, without us spelling it out, knows exactly what we want in a car.He takes care of every detail large and small and makes the purchase seamless. After the purchase, there are always follow up calls by Don to make sure we are completely satisfied. Our expectations when we are car shopping are high, Don Fisher and Pepe's Luxury Cars, always exceeds them.

cbgeldert

Jan 10, 2013

My experience with Lou was fantastic. He went above and beyond in every way to make sure we were overly satisfied customers.Keep up the great work!!!

MARIELLIA

Jan 10, 2013

Rene Bianco was very friendly, accommodating, and knowledgeable. Through her determination and her tenacity she succeeded in obtaining the car I wanted (in the color I wanted) which led to my cancellation on a vehicle I had a deposit on at another dealership and directly led to my purchase at Pepes. In fact, I was to pick up the other car on the same day she called me with news that the Mercedes we discussed was available. I am someone who has always purchased new rather than used and I am loyal to the dealership I buy from for all my servicing needs (even after the 4-5 year coverage period ends and in spite of the constant ribbing from my friends who laugh that I pay dealership prices for even an oil change). I write this because I find it bad policy, if not poor taste, to charge a new customer that has just purchased a new car (paid in full) $50 for a tank of gas. Has not been my experience with any other dealership.

icornejo

Jan 9, 2013

This is my third Mercedes-Benz purchased from this dealer. The experience was amazing from start to finish there were no gimmicks or hassles. The customer service is great from the minute I pulled into the drive until the minute I left their lot. Everyone greets and treats you as if you were their only customer. They took their time to answer all my questions and concerns and went out of their way to make sure I was completely satisfied. I highly recommend this dealer to anyone in the premium car market.

pgherardi

Jan 7, 2013

the experience of buying the car was very smooth. No wait, no delay. It was very quick, efficient and thorough and Renee was excellent to show me the car, the valuesand advantages to get a MercedezUnfortuantley independant to Renee 's say, the pick up scheduled orginally at 4pm was rescheduled at 530pm but paperwork was not done until 830pm and we had to wait for 3 hours on december 31st 2012. that has indeed altered the experience.

chrisra212

Dec 26, 2012

It was a pleasure dealing with Pepe Luxury Motors, the showroom is beautiful and everybody was very friendly and helpful. Upon picking up my new vehicle, the computers were temporarily down which they were vere appologitic about. They went out of their way to make me comfortable and satisfied. I would recommend this dealership strongly.Joseph Mangi was my salesperson which he is not listed above

Domnickeeugene

Dec 19, 2012

My experience at this dealership was very impressive. Renee Bianco was an excellent salesperson. I would recommend her to anyone. She took the time and answered all of my questions. Showed me different options. I would not have bought a car from the dealership if she was not assisting me. I believe she is a great asset to the company. She has already been recommended to some of any friends.

smae

Dec 11, 2012

I absolutely LOVED my experience at Pepe. Everyone was very nice and knowledgeable. It was a toss up between The White Plains Mercedes and Pepe. What made me chose Pepe was George Rudovic. He came on the phone with a very positive energy, saying he would get us in a Mercedes that day...he was right! George is knowledgeable, knows when to be aggressive (in a good way) or back down and give you time to think. My husband and I usually get annoyed with people in sales as they can be too full on but George was just great!

wrig45

Nov 27, 2012

My experience at Pepe Luxury Cars was terrific. My purchase was a pleasurable one. The facility was beautiful and their selection was impressive. Renee Bianco was well informed and professional.

Vscaglione

Nov 20, 2012

We appreciate Renee's knowledge and enthusiasm as well as her ability to know what we were looking for! This is our second time working with her and she is the reason we are back at Pepe again!

Mhidalgo

Nov 18, 2012

Tommy and George were exceptional. I went to lease an ML350 and left with it and the E350 for myself after almost getting the bmw 535. Great service and attention from everyone including Marie who is always so attentive. I have been coming here for years even though is not the most convenient location for me because of everyone's service and attention.

Tvgiordano

Nov 17, 2012

Mike was a gentleman from start to finish, and an advocate of the car I was looking at and lease special without being pushy. He was knowledgeable and patient. In all, I was impressed with the experience.

Jean R.Maurice

Nov 11, 2012

On the very first day at the showroom, we had a warm welcome and we said to ourselves that this is the place to be. We had an awesome deal. The sales consultant was outstanding when he was explaining everything to us. We will recommend all the friends to you,

asbari77

Nov 2, 2012

my name is Michael and i am taking my time to write this review to underline the fact that my experience at Pepe Luxury Cars was simply amazing!! i would like to thank the staff especially Mr. Robert Crosby and Sergio Derpinski but most of all Mr. Leonardo Didonna. Nowadays it's very hard to find a reliable and well prepared employee. Leonardo was not only prepared but very attentive about my needs and never gave me pressure on my purchase. I won't never forget the excitement of having made a wise decision accompanied by a nice tasteful italian expresso!I will make sure to spread the word and to have all my friends come to New Rochelle.thanks a lot,sincerely,Dr. Michael Smith

MB20

Nov 1, 2012

I was searching for a late model GL for several months. My search expanded beyond my Maryland base and I discovered Pepe Luxury Cars in New Rochelle, NY. I found Pepe via their website and quickly found 2 GLs with the features and model year we wanted but not Certified (CPO). While the initial price was above my target, I was able to negotiate a total package and Pepe CPOd the GL which met my requirements. Buying near the end of the month seems to help the deal.For those thinking about buying a car and not seeing it live or test driving it, CPO with Mercedes makes it an easier decision. It is a standard that all Mercedes dealers must meet. Pepe clearly delivered. Their staff was very supportive. The GL was near perfect upon arrival. The minor issues were quickly addressed. Pepe made the process easy and had a no pressure approach. While I did not need service, I did notice the service facilities were VERY clean and seemed to run well.If you are looking for a pre-owned or new Mercedes, expand you options and give Pepe a chance. Jeff Towson and Richie Russo made a big difference to purchase the GL at Pepe.This is the first time I have ever rated a dealership. It is also the only dealership I have ever been in with a doorman and a car elevator!!

Migui

Oct 26, 2012

Robert was very helpfull. He found the car I was looking for in a timely manner. I would recomend him to anyone looking to buy a Mercedes in New York City.

pearldee

Oct 19, 2012

I am extremely pleased with the outstanding service I received from Mr. Criss when I sought to arrange for a new car lease. His professionalism, courtesy, and attention to my needs and requests, were of the highest quality. This made the entire leasing process a very positive experience for me, and allowed me to have a beautiful car with all the features that I wanted.

charliehustle8

Oct 15, 2012

This was by and far the best experience that I have ever encounted when looking for a new or pre-owned car. From working with the very experienced sales person (Rich Russo) to the Finance department (Sergio). There was no "selling" pressure applied and each and every person "cared" about assisting me in my acquring a pre-owned vehicle. Additionally, their new facility added to my desire to want to do business with Pepe. And a final thank you to their service department folks, Robert and Rock!Charlie Williams

oggiemreyes

Oct 15, 2012

Renee was very helpful and accomodating when we visited. She made our visit less overwhelming. She answered all our questions and she gave us a quick tour.

Helen O'Reilly

Oct 13, 2012

We leased a Mercedes before and Jay was the salesperson. He made a very positive impression then and so we returned to consult with him as we approached the end of the lease term. He was very thorough in going over all the possibilities and options, given our preferences. He was careful to listen and did not try to push us in any direction. He tried to accomodate our needs, both in style and comfort, as well as financial. I would recommend him to anyone looking to buy or lease a Mercedes.

John Botte

Oct 9, 2012

In my thirty years of driving, I've purchased no less than fifteen cars, new and used. I have always found the experience of going to a dealership a miserable one. The sales staff would not entertain your inquiry about anything until they had every bit of information they were able to extract about you. The purpose of this resulted in relentless harassment and endless phone calls to force you to buy their brand of vehicle. Dealing with Tom and Leonardo was a pleasurable experience. I felt as if I were visiting two of my friends at their work place yet at the same time they were precise, forthcoming and honest in their work when I expressed interest in a particular vehicle. The entire experience was over a two or three day period. And on a lovely Friday afternoon, I drove away with my "new" Mercedes E350. But not before my wife took several photographs of me and my Mercedes with my two new friends, Tom and Leonardo. The only thought I had as I drove away with my dream car, was the next time I will be visiting Pepe Luxury Cars to buy my next Mercedes and hope that my friends Tom and Leonardo will be there to greet me. John Botte

Mrsjeter1021

Oct 7, 2012

I have never felt comfortable going to a car dealership by myself to make a new car deal. I explained this to Leo Didonna when I was responding to Pepe's lease loyalty program I had received by mail. He introduced me to Michael Longhi and assured me I was in good hands. Right from the start I felt at ease, Michael walked me thru every detail. I felt confident in signing the new lease without hesitation. He kept me informed of when my new car would arrive, by phone calls and emails which was very helpful and convenient, due to my busy work schedule. I really can't say enough about Michael, he answered all of my questions, never made me wait for an answer or response, and just made me feel at ease that I made the right decision (especially since In the past I have always had a man come with me). I will, and have already recommended Pepe's and especially Michael Longhi & Leonardo Didonna. Interestingly, I was not planning to use Pepe's again for my new lease as I did not have great customer service from your sales(especially) and service dept in the past and at your other location. Truthfully, if I had not called and spoke with Leonardo Didonna I would not even be writing this review. I live in Greenwich CT and was planning to stay local. I'm so glad I kept an open mind and let Leo convince me I would be happy using Pepe's. Oh and I love love my new car!

Josedelgado2165

Oct 5, 2012

Professionalism , education and kindness made everything go smooth in the deal. Plus the price was right . Thank u bobby and Sergio for the nice car

jwstein

Sep 29, 2012

Jay Criss is fantastic - it's a real pleasure to work with him. Jay is incredibly responsive and has answers to every question I've ever asked him. He is friendly and easy to talk to. I would recommend him to any friend or family member. I hope to continue to work with Jay for many year to come.

blueprintsrecords

Sep 28, 2012

After being contacted on the phone my wife was convinced by the internet phone salesperson Fabio that even though we had 5 lease payments to go and were over miles that Pepe motors could get us out of our lease and into a brand new car and keep the payment in our range. We were turned over to George Rudovic and he was very pleasant. I told him we were over miles with 5 payments to go but wanted to get into a new lease with as little money out of pocket as possible. George said he had a car with all the equipment we wanted in a color combination we liked. He worked up a payment and when I asked how much money out of pocket we would be he said tax (about $950 plus lic plate fees of approx $95. I had driven my current leased mercedes and they had my keys and access to the car all the time I was there. I was happy with the "deal" and gave a $500 deposit to hold the car as I had to speak to my wife. I called back 30 minutes later to schedule delivery. No call back for hours. I persisted and George finally got back to me but said he could not commit to a Saturday delivery until he spoke with the mgr and he would call me back by noon the following day.It's now 2pm the following day and when I called the dealer they said George was not in that day. We had faxed our credit app and all relevant papers by 8am in the morning as per George's instructions. Something did not feel right. Finally I asked to speak with the sales mgr and was then told George was on his way in and would call me. When he called me he starts with "sorry the 2012 car we wrote up was actually not in inventory at the time we made our deal but because it was our mistake we'll make you the same deal on a new 2013." Yes just $2800 out of pocket and you pay the overmiles! What!! Why all the extra money out of pocket? Oh, $1000 bank fee that all goes to MB. Really? We had never discussed that. He claims we did but we did not. Also we never discussed the overmiles!! That was the first thing I mentioned. That was why we wanted to terminate our lease early. Then he says let me see what I can do with the bank fee. We can give it to you at cost $795. Huh? I thought it all went to MB? When we did lease a car the next day we found out the bank fee was $595. Caveman car sales tactics! And I told them I had worked as a car salesman years ago (I really did). How they thought this type of bait and switch was going to work I cannot fathom.

danniekarin

Sep 10, 2012

I was extremely happy with the friendly and personalized service I received when picking up my car. Lou was very informative and took his time explaining all the features of the vehicle.

Kmaxw001

Sep 8, 2012

Friendly & professional service. Rich was more than willing to stay late and show me all available vehicles that I was interested in. I would definitely recommend him to anyone looking for a Mercedes.

Joseph DAleo

Sep 1, 2012

All of the mentioned employee staff at pepe were very respectfull, kind , helpfull,and very thorough. evryone was very willing to work with us with whatever it took to make us happy to bring home a mercedes. very quick and perfessional. thank you to all you guys. definetly see you soon. we definetly recommend this dealer ship. Thank you , The D'Aleo family.

dfallo

Aug 25, 2012

I recently purchased a certified pre-owned auto from Bobby Crosby at Pepe Luxury Cars in New Rochelle, NY. From start to finish, Bobby took care of everything for me. He is a superior salesman with great people skills. Bobby real knows how to listen to his clients' needs and respond by delivering the very best. He made the entire sales experience a positive one for me. I know he will provide the same expert service for you!

SVSB

Aug 23, 2012

I do not recommened Michael Longi as a sales representative. Not only is he terrible at returning phone calls, but he took our deposit for a particular vehicle and sold the vehicle to someone else. How does that happen? I have no idea but I do NOT recommend him as a sales rep. Once the vehicle had gotten sold he failed to tell us but instead had his manager call us 4 days later to report the news.

GiovannaL

Aug 21, 2012

In my search for a pre-owned car I visited several dealerships and found this one to be the most professional in customer service and fair in price offering. I dealt with Emilio Alonso, who was very patient and took the time to answer all of my questions. ( I had a lot of questions. ) In addition to his knowledge of Mercedes vehicles, he offered insight to assist with comparing purchasing a pre-owned vehicle versus leasing a new one. After changing my mind numerous times, I finally leased a new car. All of the personnel on staff were professional as well. I would definitely recommend family and friends to Emilio and to Pepe's for acquiring a car. In addition, I have serviced my previous car at this dealership and have always received great service.

agallagher2

Jul 26, 2012

I couldn't have imagined a better experience at Pepe Mercedes. I was treated with respect and was explained every detail, every step of the way.I was offered coffee, espresso, and water as soon as I was greeted by Katia at the front desk when I walked into Pepe. The staff was accommodating and knowledgeable, and made what can be a nerve wrecking process easy and enjoyable. Specifically, I was very impressed by the fact that when I requested tints on my windows, my car was picked up from my house and completed within 1 day. I am positive that I will be a returning customer, especially due to the excellent service provided by assets to Pepe like Leonardo DiDonna and George Rudovic. Thank you Pepe Mercedes for all your hard work!!Very Truly Yours,Alicia Gallagher

Kris Nathan

Jul 10, 2012

Met the used salesperson, forgot his name, but he was a younger man, but terrific.

faust1116

Jul 9, 2012

my experience at pepe luxury cars was different form the other car dealers I went to when looking for the car of my dreams. i say different because at the other dealers i felt as if they were trying to just sell me a car with out going over specifics. I would like to thank Bobby Crosby for being a great and calm individual with me (and my finace)when i went to Pepe. I was unable to get the car i wanted the day i went but he assured me that everything will work out and that i would be leaving with my car the next time i went to pepe. He also called me and kept me up to date on progress of my financing. along with the business manager they were able to get me into my car and it was all a smooth process. I will definitly be returning for my next vehicle purchase at pepe.

FrankBuglione

Jul 3, 2012

The dealership is extremely impressive; new, clean, spacious, and very comfortable. Then there are the vehicles, what seems to be every make, color and model of Mercedes to choose from. You can see and truly experience the vehicle that you are purchasing.The personnel was very friendly and knowledgeable. As a mother of 3, I also found the dealership very family oriented with television, snacks, coloring books, etc... that kept the children occupied while we chose our new vehicle.All in all, a very impressive dealership with very courteous and knowledgeable sales and administrative staff.

angelare16

Jul 2, 2012

Bobby was a gentlemen so patient, knowledgable..it was a pleasure to purchase a pre-owned ML 350 2009. I will most definetly recommend him to others.Angela Izzo

Love My Mercedes

Jun 19, 2012

We dealt with Sergio - he was outstanding! We highly recommend Pepe Luxury Cars. What a great buying experience.

LSLW

Jun 6, 2012

This is the third car we have gotten at this dealership, we are always impressed with the level of service and the efficiency of the service department. Our sales person each time has been Bob Lasagne, who is friendly, professional, and a big part of the reason we continue to come to this dealership. Their new facility is state of the art, and the service department is clean and well organized.

NITEN1

Jun 6, 2012

I would like to take this opportunity to thank you, Bob and Devenna for helping me with my recent C63 AMG purchase. I know you all worked so hard to make the deal happen and for that I am very grateful. The staff were friendly and helpful, the dealership store was very impressive and all in all it has been a A+ experience.I look forward to building a long term relationship with your dealership and look forward to doing business again in the future. I will definitely refer customers to you and Bob.PS - The car is a sheer pleasure to drive and on the whole I am very pleased (Couple of issues that I have mentioned to Bob).

frankesposito

Jun 5, 2012

My experience at Pepe Luxury was exceptional with Michael and Leonardo. I was looking on the web for a vehicle and your dealership came up and I immediately received an email from your dealership that guided me through the buying process and I was completely satisfied with Michael Torres knowledge. A+

gary241

Jun 5, 2012

I am a first time Mercedes Benz customer. When I went to the dealership for the first time, my intention was to browse only. I was working with Bobby Crosby, your salesman, who went above and beyond all my expectations. He was very patient and thorough in answering my questions, even though he was unsure whether or not I was going to be making a purchase. The first night I went in, the dealership had closed, and he was still there working with me. I had let him know that my hours were unpredictable and I wasn't sure when the next time I would be able to come back would be. I didn't feel as though Bobby was pushing or pressuring me, but he was giving me the facts, prices, options, and letting me know that this purchase would be one that I wouldn't regret.I was very happy with the service and attention that I received from the minute I walked in the dealership. I have even received a phone call from Bobby checking on how I was enjoying my new purchase.Like I said, this is my first Mercedes Benz purchase but I am extremely satisfied and feel like your dealership has made a life long Mercedes customer out of me! I will surely recommend your dealership, and Bobby Crosby, to any perspective buyers.

rajakta

Jun 1, 2012

He was very well informed, helpful, attentive and willing to go the extra mile when it came to customer service and getting us a good price for the car.

cfrost

May 24, 2012

Mr. Russo was very thorough in showing the car in which I was interested (E 350 cabriolet) and helpful in explaining the certification process and answering my questions. I have not yet reached a conclusion on whether I will purchase the car but, whether I do or do not, it was a worthwhile inquiry.

Fbc2008

May 20, 2012

Tom. Is d best period thisbis my 2nd time buying my Mercedes Benz. Best experienced , they have a lot of stock in the dealership.nice clean bldg

alendot

May 14, 2012

The staff is very friendly. Renee was very nice and answered all my questions and concerns to the best of her abilities. I will try to stop back as soon as I'm ready yo buy my next car or suv.

ally7878

May 1, 2012

Renee Bianco, is very professional and very sweet. From now on Mercedes is the car I'm sticking with. Thank you Renee for your service and see you soon.

carolblaser

Apr 30, 2012

My husband and I changed MB dealerships from NY to Larchmont b/c of the excellent dealings with Jay Criss. We were quite impressed with how he simplified the process, was knowledgeable/informative and proactive without being overbearing. I run a TV sales department and appreciate the value of a strong representive.

bobhenry

Apr 8, 2012

Got a brand new E-Class from Pepe Luxury Cars. The new showroom is clean and way better than the old one.Customer service was excellent and price was the right one.

romanguide

Mar 27, 2012

Renee had the patience to answer all my questions and the professionality to get me from a used Mercedes to a new one. I have first bought through her a used 2008 C class and then a new C 2011. She is really good and very welcoming and put you at ease in any situation. I will always go to her when I will shop for cars !Stefano Sandano

BenzBabe

Feb 15, 2012

The staff at this dealership are so courteous, knowledgeable, and professional. The new showroom is beautiful, but what's even better is the way they do business. Highly recommended!

caringim

Sep 30, 2011

Bobby was an outstanding professional with excellent interpersonal skills. He was very knowledgeable as well as friendly and relaxed in his mannerism. He took the time to listen to all my questions, answering them in detail and had an excellent rapport with his fellow workers and managers. Bobby took extra care in meeting all our requests, in and out of the show room and he even went so far as to have our car rewashed before delivering it because it had rained after they had prepared the car for our arrival for the pick up time. I know that Bobby was instrumental in the conclusion of our buying our car at the Larchmont Mercedes dealership. Excellent job Bobby.

ramsec

Sep 21, 2011

Working with Robert was easy, everything went smoothly from the moment I stepped on the lot till I left with my new car. Working with Thomas in the financial aspects was easy as well.

glenn1968

Aug 8, 2011

I was very pleased with the Mercedes Benz dealership of Larchmont. The sales representive was very friendly and informative. It was also a fast and easy process in getting my class C -300 Mercedes Benz car. I would highly recommend this dealership and sales representive to anyone interested in getting a Benz.

salirugger

Aug 7, 2011

Bobby was a pleasure to work with. I purchased the vehicle from mercedes benz of larchmont because of bobby and his professionalism.I would recommend this dealership to my family, friends and colleagues in light of this experience.

winchel

Aug 3, 2011

Boby was great in his work and he was patient and explained everything. He was very kind and helpful.He gave us info about the car and he was able to bring the car on a day the store was closed. Boby was a good employee.

helenvic

Aug 1, 2011

My overall experience with Bobby Crosby of Larchmont was excellent. He was very thorough, completely fair and friendly. Everything he did went smoothly from the moment we walked in until we walked out with our car. A true professional.

212sanjay

Jul 20, 2011

As Always Mr Hopper ,Reese and Marie helped me with outstanding work .I never have a doubt in my mind when my ML is at the dealership truly exceptional dealership Thank you to everyone at service

stephaniefaily

Jul 14, 2011

Bobby Crosby is incredible. He has to be the nicest and most genuine salesman I have ever met! He was cordial, polite, very customer service oriented - but was quick on his feet and got things done for me in a timely fashion. He sold me a certified benz (with some bells and whistles too:-) and exercised extreme patience with me (I can be a bit neurotic when it comes to big purchases). He worked with me for a few weeks to ensure I was completely satisfied with my every need re the vehicle (i came in for another but ended up with the one I REALLY wanted). Bobby demonstrated the highest level of attentiveness, courtesy and responsiveness - and overall, a genuine understanding of human nature. He understood this is a big purchase and regardless of the mercedes brand, he took the time to explain why the car model I purchased was a great opportunity BUT also took the time to give me some space and time for my husband and I to think about it. To be honest, if it weren't for Bobby's genuine understanding and patience (never pushing me), and high level of customer service (responsive, attentive, courteous) he provided us, I wouldn't have stayed with MB of Larchmont. I was prepared to go down the block to a leading competitor. I truly am appreciative of Bobby Crosby's qualitative salesmanship and highly recommend he be the person to go to if you are interested in purchasing a mercedes. You can rest assured he won't blow you any smoke, make you feel cheap or unworthy, and I can guarantee he won't make you feel like you are crazy if you can't decide on a specific exterior color!

paulparikh

Jul 3, 2011

GREAT SERVICE, GREAT PEOPLE...We feel very pleased by the service provided by Bobby. We were completly satisfied about term and transaction for R-CLASS. Bobby gave us all the information, what we were looking for. The car we liked was out of our budget, We could not break a deal. We will go back for any future sales with Mercedes Benz Larchmont NY.

Carredon

Jun 30, 2011

Over the years I have purchased 8 MB vehicles. The purchase experience here was excellent in that I felt they would do exactly what they said and they did exactly that. I would give their new car sales as a 5 out of 5. I have not yet experienced their service dept as this was my first purchase there, but I expect the service and professionalism to be of equal quality.

edhcpa

Jun 23, 2011

Overall experience was good. I did not give a excellent rating because of the ususal auto dealership pre-purchase price haggle negotiations. The car, a pre-owned C300, although in fine condition, had over a thousand more miles than I was originally told, delivery was delayed due to a make ready mix up and I need to go back for the manuals, the second key, and floor mats, which were mistakenly not provided at the time of delivery.

Dvit84

Jun 21, 2011

The service, quality and coordination at this dealership was phenomenal. Tom Fatato was my salesman who was very professional, and very in tune to my needs for the vehicle selection. He found the vehicle that I wanted with the options that I was interested in. Tom Fatato was by far the best car salesperson I have ever encountered. He was respectful, patient, and kind. He took the time to answer every single question I had, and to say I had "a lot of questions" would be an understatement. He was also more than willing to show me every car/option I asked to see. He even took the time to demonstrate all of the options, ie: navigation, bluetooth, etc. My favorite part about dealing with Tom, was that I never once felt an ounce of pressure. If he offered me something and I said I did not want it--that was it. No pressure, and he never made me feel guilty about saying, "No". Better yet...no guilty feeling for saying, "YES" to my 2011 Mercedes--for once, I purchased a vehicle with no pressure. If you are looking for a pleasant buying experience, Mercedes-Benz of Larchmontis the way to go. Ask for Tom Fatato--he won't disappoint you. You may even be asking him for a hug instead of a handshake at the end of your transaction, like I did. :) Many thanks again to all who took part in making my experience top notch. You guys rock! Daniela V, New York

kenwasley

Jun 19, 2011

What brought me into the dealership at first was the prompt and courteous service from Mark Koenig relative to an internet inquiry of a CPO 2008 E350. Mr. Koenig had called me minutes subsequent to the request just processed through the internet. When I visited the dealership, Mr. Koenig then introduced me to sales associate Bobby Crosby who patiently explained all the options of the vehicle I was interested in test driving. Following the test drive, I returned to the dealership with a trade-in vehicle to which Mr. Koenig diligently inspected. Subsequent to the inspection, Mr. Koenig offered a fair market value for my trade without a hassle. I completed my transaction with Mr. Crosby who was very friendly and accommodating in completing my transaction. I would definitely recommend this dealership to friends and family and certainly return again in the future for my next MB purchase. Keep up the great work gentlemen!

fjd821

Jun 14, 2011

I can't say enough about this sales person. He was most helpful in assisting us in our choice of vehicle, explaining all the features of the cars we looked at. He was very knowlegable about the cars he sells. This seems like a well run dealership and everyone there was more than friendly and helpful. Bobby Crosby is a true asset to the business and we wish him good luck.

nelsonc300

Jun 11, 2011

I been dealing with Robert Serrano for the past 8 years and this is my 6th Mercedes Benz that I got from him....its simple ..."he is the best when it comes to make the deal happen" I will recommend him very highly as hes professionalism its second to none. I did work with Emilio Alonso who he is a terrific gentleman.I always recommended Robert Serrano (Sales Manager) to friends and family.

abbasali01

Jun 6, 2011

AAA++++++ EXCELLENT DEALERSHIP AND I MUST SAY THAT THE SALES PERSON THAT I HAVE DEALT WITH WAS Bobby Crosby.He has been extremely helpful, just a ANGEL from heaven I must say...I had called him maybe a thousand times and we was always very professional, very helpful and extremely willing to walk the extra mile to make a customer happy.I am very happy with a sale and I wish everyone gets a sales Rep. like BOBBY CROSBY because its very very helpful and very happy at the end of the day and all promises are true and meant as said so a TWO THUMBS UP!!!!!!!AAAAAA+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

josephz46

May 22, 2011

Both salesman worked with me to get me the car I wanted at a price acceptable to me. They were both courteous and professional. All of my numerous questions were answered in a pleasant and straightforward manner. I was very impressed with their friendliness and the customer service offered. I would definitely recommend this dealership, and in particular Mr. Ademal and Mr. Lasagne, to others. I would like to thank both of them for a very pleasant and enjoyable experience in the leasing of my first Mercedes. Cudos to both of them!

dquaranta

May 20, 2011

They were very friendly and treated me like family. Tom Yewdell was very helpful and answered every question I had. They were very respectful and I didn't feel like I got taken advantage of. I would definitely do business there again. I would also recommend this dealership to friends and family.

juliepward

May 13, 2011

I cannot say enough positive things about our transaction with this dealership and especially our dealings with Sergio Derpinski, a consumate professional. We would and will recommend them to anyone considering a Mercedes Benz in the tri-state area. An absolute pleasure. Sergio went above and beyond to making our experience seamless and perfect. Our 350E was delivered in record time to our home no less. Sergio handled the trade in of our leased vehicle personally. By far the best auto purchase experience we have ever had. Thank you Larchmont Mercedes and Thank you Sergio, we will definitely be back.

breege

May 5, 2011

Dear Sir/ Madam:Our experience with Mercedes Benz of Larchmont was outstanding. We feel it was handled with utmost of professionalism. Our sales representative Mr. Sergio Derpinski was hands on, responsive and Committed to doing a great job. We look forward to a long-standing relationship with Mercedes Benz of Larchmont and Sergio.

goldbe01

May 5, 2011

Just had my 1 year service - everything was smooth - complete with a ride to the train. Renee, my salesperson, stopped in to make sure everything was good - in addition to phone contacts through the year. Everyone expected me and knew why I was there, completely accommodating my schedule.

moreainsurance

May 5, 2011

Renee & Bob were very helpful with the purchase of my new 2010 E350.This vehicle is the 2nd E350 that I have purchased from Mercedes Benz of Larchmont. Renee and Bob both explained all the features of my new car and I have come to think of them as friends.I just had my vehicle serviced for the first time and Keith Brodman was very nice and extremely helpful.

M Rozen

May 4, 2011

The Staff that I met were knowlegable, friendly and helpful. My salesman, Emilio Alonso, was excellent. A real professional. He went the extra mile to find the car I wanted and was MOST HELPFUL! I would feel very comfortable recommending him to my friends. This is the first car I got from Larchmont but I doubt it will be the last.

mikez789

May 4, 2011

I purchased my E350 cabriolet from Renee and she was a pleasure to work with. She insisted that I purchase the Tire and Wheel Insurance and I am glad I did! I have been into service at least four times this winter to replace tires due to potholes, and it didn't cost me a penny! Thank you Renee! Akeel Rasheed

Jbosacco

May 2, 2011

John is outstanding in all respects. We are on our 3rd car w him. Highly recommend him and his team. John has always gone out of his way to be present at all scheduled service checks. He also takes car of any issues so that the customer does not have any hassles.

Robert Benz

Apr 27, 2011

I have previously owned (3) three "S" Class Mercedes-Benz automobiles. Recently I purchased a new 2011 "E" Class convertable as a gift to my wife. My Sales Representative was Bobby Crosby. Bobby was very knowledgeable in his explanation of the vehicle features and was attentave to the smallest of detail. Mr. Crosby knew that I wanted to surprise my wife with this special gift and there was only a short window of opportunity in obtaining the car in order to make the surprise work. Mr. Crosby went out of his way to locate the exact vehicle with the color and all the features I wanted. He kept me informed on a daily bases on the progress. His professionalism and attention to detail enabled me to bring about this surprise on time. My wife is very happy with her new Mercedes convertable and I am very pleased with the outstanding service that I received from Bobby Crosby and from Mercedes-Benz of Larchmont. Please extend my sincere thank you to Sales Representative Bobby Crosby and to the Management at Mercedes-Benz of Larchmont for a job well done. It is this type of service that will have me returning in the future and recommending your dealership to all my friends... Sincerely, Robert Benz, Eastchester, N.Y.

rvicenty

Apr 27, 2011

Renee has been exemplory with her follow up and her service. She calls and lets me know all the great things and promotions happening with Mercedes. I appreciate her style and above all her top notch customer service. I will definitely work with her going forward.

HAROLD RUSSELL

Apr 22, 2011

I find that Larchmont Dealership's staff is very friendly and knowledgeable about all of my inquires, including my future vehicles.I am very impressed with Mr. Alonzo, who sold me my last two mercedes. He is very attentive when I come in, he treats me like I'm part of the staff. I find him to be one of the best salesman that I have encountered in the last twenty vehicles that I have purchased or leased.

susan1950

Apr 22, 2011

I returned for a lease and was extremely pleased with the service provided by Sergio. He was knowledgeable, friendly and courteous. He listened to what I said when I explained what I was looking for. I was very pleased and will be happy to recommend him.

victorvaldez

Apr 21, 2011

We feel very pleased by the service provided by all employees of Mercedes Benz of Larchmont, especially from Bobby. We are completely satisfied and impressed with the familial treatment we received from him. His personal touch and friendliness I believe is what culminated my transaction. We congratulate you for having such professional and knowledgeable staff as Bobby. Thanks to him shopping at Mercedes Benz of Larchmont was a pleasure.

spinedoc

Apr 17, 2011

Not only were both Sergio and Robert unbelievably personable, but they really understood what my husband and I wanted out of a vehicle for our family. Saftey was the most important factor in why we chose a mercedes. Sergio helped us pick out the best vehicle for what we wanted to spend. Robert went to great lengths to really get us the best price possible. If it weren't for Robert we would have went with another dealership we had looked in to. He did such an amazing job making us happy! Robert made it all possible and did it with a smile. We were even helped to properly install our car seat. I was told they take a class in how to install infant car seats. My husband and I were thoroughly impressed. I will absolutely refer any of my friends or family to both sergio and Robert. I know that they will absolutely treat them right. We felt content knowing that we left there getiing the safest vehicle, best service and still had some change in our wallets. I can't thank them enough!Sincerely,Dr. Dina Zito

DandreZ

Apr 14, 2011

The service that Anthony provides to me words cant express my appreciation he deserves a promotion for his diligent work. Bryan always helpful as far roadside assistantance and shows great empathy in my time of distress. Keith is amazing from opening of the dealership his position in the company is well deserved.

alancpa

Apr 8, 2011

From the moment I met John, he was incredibly helpful and patient and tirelessly answered all my concerns. He explained everything to me with care. He never pressured me and I always felt like an invited guest. It is my great pleasure to recomment John to my friends. I do want to add that on a few days I called him several times and he graciously addressed my concerns.Sincerely, Fredda Chalfin

mbrier

Apr 8, 2011

I have purchased many cars (BMW, Audi, Porsche, etc.) but can say without a shadow of doubt that both Robert Serrano and Sergio Derpinski made this purchase the most professional and straight forward I have ever done. They both treated me as their most important client they ever had. They communicated and delivered on all they said and that is rare in the auto sales business. I will be recommending them and the dealership to all my friends and anyone else who will listen. Thanks for treating me as I always wanted to be treated when I bought a car.

cmonahan

Apr 3, 2011

Our experience with this dealer was our first and it was excellent.We have leased cars before, although not a mercedes.Sergio was extremely pleasant, accommodating, knowledgeable and efficient.We test drove, leased and left within 1.5 hours.We will definitely return.

deb dahlgren

Mar 30, 2011

i love serigo derpinski and pepe of larchmont its the best dealership i have ever worked with oh ya i love my benz to deb dahlgren also the service dept is great also serigo derpinski also picked me up the next day to pick up my car everybody was nice from the reception to the walk thur thx debs

lacilentoa

Mar 28, 2011

My salesman Thomas Yewdell went above and beyond to help me get the vechile I wanted at a great price. He was professional, courteous and I would recommend hom to everyne that I know. He went out of his way to make sure my Mercedes experience was a great one.

deborah chassen

Mar 27, 2011

great service. explained car completely. relaxed and no pressure on sale. took the time to take several test drives of different models so that I would be happy with the ride. Prompt retrieval of the car and delivery. overall great experience! Looking forward to the ease of servicing the vehicle at mercedes of larchmont.

mariangraceo

Mar 27, 2011

Me and my wife purchased a new 2011 C300 4Matic. We have several reasons for giving the ratings we gave Sergio Derpinski and Mercedes-Benz of Larchmont. The first reason was that we originally came in to buy our old C-Class lease but ended up walking out with a great new car. We were able to get a great deal on the new C300 4Matic. Before coming to Mercedes-Benz of Larchmont we visited two other Mercedez-Benz dealers. The biggest difference at this dealership was the care and personal attention we received from Sergio Derpinski. In every transaction taken Sergio took the burden upon himself to make sure that we had to go thru as little effort as possible. Sergio was very approachable with every question we had and even weeks later he is still helpful with every new question we have about our new car. Everyone at Mercedes-Benz of Larchmont is super friendly and our overall experience there was one for the books!Marian and Grace S.I. NY

MM21

Mar 27, 2011

I gave Mercedes-Benz of Larchmont an excellent rating because it was the best experience I've had at a dealership. I worked with Joe who kept me updated and informed throughout the entire process. He helped me find a car that I really love. When I went to pick up the car, he was extremely helpful and knowledgeable. I got a great price and I am very happy with my car!

adrian4perez

Mar 24, 2011

As soon as you walk into Mercedes-Benz of Larchmont, you realize that things are done differently at this dealership. You are greeted and treated with respect, and feel welcomed to do business. Their employees were very courteous, and very patient with answering all questions and concerns. My Sales Representative always had a positive attitude, and was very dedicated in his work. Overall, I had a great experience and do recommend this dealership to anyone who values great customer service.

ascenso1

Mar 24, 2011

Overall a very positive experience. Tom was very courteous and professional during the whole process that was extremely quick. There was not much haggling over the price or amenities as they were willing to negotiate and work on getting a deal done. Other dealerships that we visited were not as willing to work with us on closing the deal. When we went to pickup the vehicle there were a couple of issues with the car that were taken care of ASAP and very professionally.

mercedesglk

Mar 14, 2011

Mercedes at Larchmont is an outstanding dealership when it comes to service and quality. Emilio Alonso was precise in answering every question. I was contemplating two vehicles and with Emilio's assistance I was able to select the car that best fit my needs and wants. I was amazed with the in depth knowledge that Emilio had for each vehicle that I was considering. No question was left unanswered. I applaud the exceptional service given by Emilio and the Larchmont staff. I strongly recommend Mercedes at Larchmont not only for the exceptional customer service but for employing such a dedicated employee as in Emilio Alonso. Once again, thank you Mercedes at Larchmont and most of all thank you Emilio!

Madapple74

Mar 10, 2011

This was my first experience with this dealership. I had done quite a bit of research and looked at various locations before I decided to do business with them. Everyone was extremely courteous and willing to answer any and all questions throughly. I would definitely purchase another vehicle and send friends and family to them as well.

Roccoinbklyn

Mar 10, 2011

Bobby Crosby of Mercedes-Benz of Larchmont was an exceptional Sales-Rep. He made my buying experience comfortable and informative and when the deal was completed ensured the delivery of my C280 was everything I could ask for. I look forward to working with him and all the great people at MB of Larchmont again in the future. Rocco

Sean K

Mar 9, 2011

Overall I had a very good buying experience at this dealership. My Sales associate Sergio went above and beyond to help every need that I had. I am extremely pleased with my 2011 CLS550. I 100% would recomend Sergio and Mercedes Benz of Larchmont to anyone looking for a great deal and buying experince. Compared to the BMW dealerships I have dealt with in the past their is no comparison, this was hands down a better buying experience.

amatofra

Mar 5, 2011

I had a very good experience with the dealership, especially with Renee Bianco. She was very pleasant and informative. I have also been impressed with the Service Dept...I had one small issue but it was resolved by the manager and the experience with the Service group has been great ever since.

denised311

Mar 4, 2011

Overall, I had an excellent experience with this dealership. My car took a little longer to arrive than we anticipated, but they put me in a loaner car for two days until my car was ready. I also felt that the deal I got was a good one. John Ademaj made it clear to me that my business was important to him and he did everything he could to make this a positive experience. I would not hesitate to recommend Mercedes-Benz of Larchmont.

benzenberg

Mar 2, 2011

Pleasant people, helpful - always came over to say hello for each visit. Took the time to explain things, made us feel we were the only ones in the showroom. They all made sure we understood the vehichle, the options and warantees. All done in a professional and cordial manner.I would recommend this dealership to anyone looking for a new/used vehicle.Ralph B.

ABulf

Feb 28, 2011

This is my second car purchase from Mercedes Benz of Larchmont. Having been in the sales industry myself (private planes), I am quite aware of sales industry and I cannot be more impressed with the level of customer service at Mercedes Benz of Larchmont. Our sales representative, Emilio Alonso had originally helped me with the purchase of my first Mercedes at the Larchmont dealership - I had a previous Mercedes from another dealership. He is top notch. He is upfront, friendly, courteous, patient and informative. All the characteristics of a great salesman. In addition to Emilio Alonso, I have to note as well that the receptionists do a very fine job and I thought that the financial representative, Michael was a pleasure to deal with as well. This is why I returned to Mercedes Benz of Larchmont and I will do again in the future.

Mcjc721

Feb 22, 2011

Had to have one of my tires replaced and dealt with Alexa. She was very helpful with everything I needed and answered all the questions that I had. I was in and out with a new tire and the wait time was very short, which helped me alot since I had to make it back to work that same day.

fmatz5

Feb 21, 2011

The dealership is of a nice size, not too small for choice but not too large either so what personal service still exists. A big plus is the Service department, which way better than what we experienced with other dealer/service departments (BMW, Land Rover).Dealing with the dealer was easy, pleasant and straightforward, not time was wasted and they took care of everything and beyond for my purchase.

MARISSA10

Feb 19, 2011

The Larchmont dealership really is superb. We had been looking for a CPO ML 350 - we looked and did our homework and honestly this dealer had a large inventory. The price was great and so was the service. Sergio, who is a sales representative was really professional.Besides answering a million questions, he was knowledgeable and made this experience great.He sent a video of the car I was interested in and did in fact finance. I have never bought/leased ANY automobile with such ease and most importantly as quickly. I will definitely go back and will recommend my family and friends. Thank You So much.

amalie33

Feb 15, 2011

My husband and I don't usually like dealing with car dealers, mostly due to the reputation most have for running around potential clients. When the time came for us to sell my SLK280 roadster, we were both dreading having to go into any dealership. However from the minute we started working with Emilio Alonso and Mark Koenig of the Mercedes Larchmont Dealership, it was like night and day. First of all, they didn't beat around the bush or make us feel like they wanted to get the better of us. They gave us a VERY fair deal on my car for a trade-in value, and a great price on a used Mercedes. There was no haggling or unnecessary discussion. We had done our research, and Mark was incredibly upfront with us on cost. The entire time they were both courteous and funny and great to deal with. I always picked up the phone when Emilio called, which said a lot for him - usually I let a lot of calls go to voicemail. They really went OVER and BEYOND to get us into a new car. I would absolutely deal with them again, and would recommend them highly to anyone. I also want to add that when I wanted a couple things fixed (a mark on one of the mats), it was no problem. Emilio took care of it immediately and at no cost to me. Emilio made me feel like a valued client, which I think is one of the great things of working with Mercedes Larchmont. Very positive experience!

emym

Feb 15, 2011

Overall experience at Larchmont was exceptional. I felt comfortable with my sales professional and I felt that I could call him with any questions and concerns I had. In addition, he was great at keeping me informed on the arrival of the car and next steps in the process. I felt no pressure in making my decisions which was really important to me since I have had bad experiences in the past. I would definitely recommend this dealership and most definitely ask for Emilio. Thanks for everything Emilio.

free

Feb 15, 2011

The dealership and my salesperson is focused on meeting the needs of the client. When there is a question about the car, the service department and my salesperson is very quick to respond. I find the hours of the dealership good for someone that works and need to occasionally be able to drop a car early or bring the car in on a Saturday.

PLFPOTEN

Feb 14, 2011

I HAVE GOTTEN CARS FROM JOHN FOR OVER FIVE YEARS NOW AND HE HAS PROVIDED NOTHING BUT EXEMPLARY SERVICE EACH TIME THAT I HAVE BEEN THERE. HE IS VERY PROFESSIONAL AND KNOWLEDGEABLE. I HIGHLY RECOMMEND HIM TO ANYONE LOOKING TO GET A CAR FROM MERCEDES.

johnsjenn

Feb 12, 2011

Renee Bianco was by far the nicest salesperson i have yet to come across. My experience at Mercedes Benz of Larchmont was a good one, Mostly due to Renee.She was Knowledgeable and friendly, I felt as if I knew her for years. I am very happy with my purchase, and the service that came along with it.

lou668

Feb 6, 2011

My experience at Mercedes Benz of Larchmont was nothing but positive. John Ademaj was my husband's and my sales person and he was not only very informative but also treated us as friends and people he has known for more than 15 minutes. He was cordial, knowledgeable, and made us feel very comfortable. Whenever I walk into a car dealership, I am always on guard, as I find myself being leery and not very trusting of the sales people i will encounter,,,, this was definitely NOT the case with John and Mercedes Benz of Larchmont. I would recommend this dealership to any one who is shopping for a Mercedes

makmak

Feb 6, 2011

I was in the market for a new c300 for my daughter. All the sales people were busy so Mr. Serano offered to help personally. I was impressed. He was fair with the price but more important he asked what I needed and didnt try to shove me into something he wanted to move off his lot. I recommend Robert Serrano and Mercedes benz of larchmont to everyone. Thanks again Robert.

shanafoglia

Feb 6, 2011

I leased a car a few years ago from this dealership and had a very pleasant experience. I recently leased my second car there as well. John Ademaj treated me very well and worked hard to get me in the right car that would make me happy. I wouldn't want to go anywhere else to get another car.

tnj13as

Feb 6, 2011

I was checking prices and inventory on the internet. I knew I wanted a CPO E Class car and drove to a few different dealerships to see the cars. I found one vehicle that had the particular features I desired on the internet so I went to Larchmont to inquire on this vehicle. As soon as I arrived Emilio Alonso came to greet me. I asked Emilio to show me the car. While he was showing me the car, he also had my C Class trade in appraised. I'm very happy to say that not only did I receive a very generous trade in price, we negotiated a very good price on the new (to me) E class too.I'm a very particular person and I always strive to get my money's worth. There were a few cosmetic issues with the car and this is what sets Emilio apart from other car dealers I've dealt with in the past. He worked with me to identify the issues I found and communicated this to his manager. He made sure that everything was taken care of and the car would be in the condition I expected. He went above and beyond to make sure I was completely satisifed. I would definitely buy another car from Emilio and would not hesitate to recommend him and the dealership to anyone looking for a Mercedes Benz.

essex

Feb 5, 2011

Have visited multiple times for service on my vehicle. Everytime i visit the entire staff always makes me feel like i am the only one there very helpful. Anthony my service advisor and the staff always gets me in and out right away. Will always return and refer my family and friends to this dealership. Thanks for all the past and future services.

andysg

Feb 4, 2011

As a longtime BMW 5 series owner I was not happy with the new 5 series.A good friend had just leased a new E550 convertible and was extremely happy.I test drove an E class sedan with 4Matic and was impressed with theride,handling, perfomance, comfort and safety features.I am extremely satisfied with my E550 4Matic.My family is particularly happy with the room and comfortable ride.

bperetz

Feb 4, 2011

I leased an '08 MB rom John AdamajI came back and leased an "11 from John AdamajI recommended people to John I also has a very " pleasant" experience with a fewmale service advisor and the entireservice dept when I vame in on a saturday afternoon - unannounced" with a faulty engine coilmy wife and I were treated like a King and Queen

John Parisi

Feb 4, 2011

Having visited other dealerships, Emilio Alonso (of Larchmont)was the only sales consultant who mentioned that a $2000 discount was available because of the company for which I work. No one else bothered to take this extra step. I appreciate that he was looking out for me. Emilio was a gentleman and a professional. I will be back!

maliniak

Feb 4, 2011

It was the first time I purchased a new car from the Larchmont Mercedes Benz dealership. Emilio Alonso, the sales rep I was assigned and the rest of the team he introduced me to, were extremely knowledgeable, honest and made my experience from walking in to the dealership to driving out with the car a pleasure.

pbocherel

Feb 4, 2011

We had the best car's purchase experience in the 30 years I have been buying cars. The dealership showroom was inviting and we have really enjoyed dealing with Emilio Alonso, the sales representative, who guided us during the whole process. We love our GLK 350 and we recommended it to friends as well as the dealership and the great sales staff.

rafesshelly

Feb 4, 2011

My experience with Mercedes Benz of Larchmont was wonderful from the minute I walked in the door. Jay Criss went out of his way to make sure I was fully satistified with my decision to purchase my car. He did not leave me with any questions unanswered and that did not end after I signed on the dotted line and gave them my money. He has made himself fully available to me at anytime no matter what my issue has been with my car. Even service appointments, he has stepped right in and made sure I was fully satisified. I resently hit a pothole and got a flat tire, I called Jay Criss from the side of the road and he made sure I was taken care of from that moment until I drove my car out of the dealership in perfect condition. I feel that Jay has gone well out of his way then any "car salesman" ever has in my experiences. He really makes you feel like part of a mercedes "family". I would highly recommend going to Mercedes Benz of Larchmont and working with Jay Criss, you won't be disappointed.

danow67

Feb 3, 2011

Overall a great experience. Emilio was excellent to work with. Would highly recommend him to others. No pressure, layed out all of our options with regards to leasing versus buying. Was flexible with our time schedule and took his time in explaining everything with the car, financing and future service needs.

Helena88

Feb 3, 2011

Good customer service and a very pleasant dealer and general manager, who make it easy and fast to get your vehicle. Also, good information and easy access to have the car serviced at the facility. The car was delivered promptly, and my young son and I are very pleased with it. Many thanks to Emilio and Mercedes-Benz.Sincerely, Helena C Librett

lumorton

Feb 3, 2011

This is the 2nd car I leased with John Ademaj's help. He is an exceptional salesman, honest, helpful, curtious and the most pleasant salesman I've ever dealt with. If I had any questions, even after my cars were leased, John was always eager to help and answer those questions.

peetie8893

Feb 3, 2011

I have been to many dealerships throughout the years... even a few oth MB dealers, but none compare to Mercedes of Larchmont! they always do the "right thing" and I refer them to anyone I know looking for a Mercedes. They are always consultative make the whole car buying experience very positive.

skeets18

Feb 3, 2011

Being a private chauffer I experience breakdowns at inopportune times. Every time something happens to my car, I call Mr. Hopper and he tells me to come in and they take great care of my car and in a timely fashion. I've never had to go back for faulty repairs. They fix it correctly the first time.

lguarente

Jan 29, 2011

I have never been a car person or knew much about them, just what looked nice. Recently I happen to be at a social event when Sue Silverman and I started talking. Of course we talked about what we did for a living, and as it turns out, I was very interested in what she had to say. I am in the process of looking for a new car and knew nothing about Mercedes. As we talked more and more, I found her to be extremely knowledgable about cars in general, and of course the Mercedes. By the end of our conversation, I found myself very interested in taking a look and learning more about them. I actually never thought I could afford one, but after speaking with her, it is definitely in our budget. She gave me a card and in the next few months, she is going to put me in touch with a sales representative in our area. She was so kind and felt she really went out of her way. I also felt a strong sense of honesty. It was a pleasure meeting and speaking with her. I am looking forward to going to Mercedes to look at the cars.I was very happy to have met her and would recommend Sue to my friends and family for any questions they would have for purchasing a Mercedes. She is a great asset to your company. Thank you.Lisa Guarente

gdfad

Jan 23, 2011

John was a pleasure to work with he made the whole experience fun and easy.He really gave us the white glove treatment . When we came to pick up our car everything was ready and we were able to complete the transaction quickly. He even set up our blue tooth phones for us . It was a pleasure working with him.I already recommended a client to him.Dr Gina and Denis Delia

212sanjay

Jan 18, 2011

Ther service was great antony hopper really know what he is ding honestly he should get a rise but thats just me .I have know him since manhattan hopefully he never leaves then i will have to go where he goes.My truck had come in for service and he had mentioned that a couple other thing had gone wrong to it ,personally he will also let you know if something is really needed or just wasting your money and i like that not to many dealership let you know that.

thomas bona

Jan 18, 2011

Bob Lasagna made leasing my new vehicle when my existing lease expired a very easy and painless experience. He was very knowledgeable and made sure that the vehicle met my needs. I spent less time leasing this vehicle than I have ever spent at a dealership before. It was extremely convenient and I will lease another vehicle from him when this lease expires.

mconstantouris

Nov 16, 2010

I went into Mercedes Benz of Larchmont for my yearly service. I was greeted by a friendly staff and quickly help by my service advisor. Anthony was so knowledgable and helpful. He explained the service in great detail and my loaner car was all set up as we finished up. The loaner was clean and gassed and I was on my within 15 minutes of first driving in. The service director Keith was in the service drive when I came to pick up and greeted me and asked if I was being helped. He had the valet Patrick bring up my vehicle and it was cleaned and vacuumed. I paid at Anthony's desk and was on my way. It was a great experience and would highly recommend Mercedes Benz of Larchmont to friends and family. They won me over! Keep up the great work. P.S. they are building a brand new dealership and it looks great in the pictures.

Shaznaypink

Oct 6, 2010

I have a 2006 ML350 that only has 46k miles up on it and has ALWAYS been serviced at this location. The 4 year warranty expired at the end of 2009 and in Feb of 2010 it was determined by Merc Benz of Larchmont that the balance shaft gear was broken - and the wanted $5,500.00 to repair it. When I researched this I found that the balance shaft gear issue was a known one with this particular vehicle so when I went back to them asking why they didn't repair when it was still under warranty and when they knew that it would break they decided to bring the price down to $1,000.00!!Now comes May 2010 when the vehicle is due another service and I pay 1,687.09 for service along with new brakes (again).Then on Oct 3rd 2010 the SUV up and dies about an hour from where I live so I have to pay $300 to get it towed to this dealershit.So on Tuesday they finally call me and tell me that I need a new transmission and that it will cost $6,500.00 to fix (and probably tax's on top of that, he did not specify). I called AMMCO (transmission specialists) and they quoted me $2,400 plus tax over the phone with a 1 year/12k mile warranty (which stays with the car even if you sell it) and they towed it for free to their shop. Anyway, when they actually checked out the car they told me good news - that in fact the transmission was fine and that it was the front drive shaft that had broken and would cost under $1,000.00 to repair!!!! Yippee - great service with Jesus at their Larchmont location!So, all in all this tells you exactly what Mercedes Benz of Larchmont is like, not a very honest dealership. So my advice - do your homework, hopefully not all Mercedes Benz dealerships are like this but that was my experience.