Used Cars for Sale at Mercedes-Benz of Richmond in Henrico, VA

2TallQue

Sep 7, 2016

Brought vehicle in to identify cause or "road noise" at higher speeds. Car was in a bay 15 minutes after scheduled appointment time. Patrick kept me appraised of the process. Very attentive to detail! Check out was seamless.

Juanita B Leatherberry

Sep 1, 2016

State Inspection only. Service was great! The appointment was on time. I did not have to wait very long for the inspection to be done.

pioneer

Aug 31, 2016

From the time I met with Peter everything was fine. Of course I was disappointed in the cost of a tail light unit, but Peter exlpained the need for it. The lounge is a plus as is all the staff.

Pat Mealy

Aug 28, 2016

I have been dealing with this Dealership for several years and had only one minor hic-up, which was taken care of immediately.

Ray

Aug 25, 2016

Michael R. at MB of Richmond was very approachable and easy to do business with. He was very responsive to my requests for additional information and research and provided a no-pressure car buying experience.

Alesia Gibbs

Aug 18, 2016

The customer service provided by the service advisor and cashier was exceptional, as always. I purchased by vehicle from this dealership and always rely on them to take care of my vehicle.

Suzan

Aug 18, 2016

Could not have been better. The loaner car was great and the repairs were done in a timely manner.

tar heel tom

Aug 12, 2016

Great response to my urgent need for a State Inspection. Despite not having an appointment, Pete got my car right in and it I had it back (washed!) within 45 minutes.

Nancy C.

Jul 21, 2016

Thanks for being so good at what you do from the greeting at the beginning to the check out process!

Jordan

Jul 19, 2016

Overall great service and sales. I purchased an extremely well mcgeorge maintained used e320 bluetec diesel. It was a friendly and easy buying experience and I would recommend them to a friend(s). Kervin helped us and was extremely knowledgeable. Thank you for this rare find.

easy.ten4

Jul 14, 2016

Scheduler went out of her way to get me in appointment suitable to my needs. Service assistance helped resolve one item in the bay. Maintenance effort completed all necessary items for the needed Mercedes-Benz required service, including latest software upgrades. Washing the car before return was appreciated. All is continuing to work as expected.

KenR

Jul 7, 2016

We bought a beatiful 2017 C300 coupe, factory ordered at an awesome price from this dealership ...Everyone is super Kool and very professional at Richmond dealership . Eddie Tong is our Sales Rep. Super kind and knowledgeable and made our car buying experience a very nice one . Highly recommended Thanks for the beautiful car EddieK & S

B Hogue

Jul 6, 2016

Josh was excellent. I love my new car. The buying process was quick and very easy.

John Johnson

Jun 29, 2016

B service for a cla 250. However the brake service should be covered in the overall warranty and was not.

JW

Jun 22, 2016

Took 6 yr old got for service. Advisor was extremely knowledgeable and efficient. Used loaner. Discovered belt problem fixed it and pleased with overall service

Rlotey

Jun 14, 2016

Chris was professional and smart!! Excellent service. I would gladly recommend this shop to friends and family. I even like this follow up process. Thank you.

Nicecar

May 29, 2016

This experience with Mercedes-Benz of Richmond has been excellent. The professionalism manifested by all has been outstanding and especially so as I thoroughly enjoyed having Cheryl Bowman work with me on this transaction. She is punctual, respectful, considerate, true, and honest. She made my investment of a beautiful new car wholesomely painless and added a lot of fun to my purchase. Without any doubt I would highly recommend her to anyone when considering purchasing a Mercedes. I want to thank her for everything and a pleasure to continue working with her.

ljd777

May 27, 2016

I trust this dealership and Peter in service. They are good on their word, they fix the problem and make sure you understand the issue at hand.

msVickie

May 24, 2016

Had our ML350 serviced and have always found the advisor team to be prompt, honest and Customer focused. Great experience working with McGeorge Mercedes Benz service!

Kristiyan Davidkov

May 23, 2016

Great service and care. Was happy to see the team made sure to clean the floor, instal the new mats and move the old one in the trunk.

Duckie

May 21, 2016

I miss Craig Johnson, but I think you have a winner in Logan Bunger. The estimated three hour service ended up being a two hour service and I appreciate that, but I'm concerned that MOR no longer uses Mobil 1, but instead uses a house brand. Knowing that most high end German car makers only recommended Mobil 1 (Porsches come with a case in the trunk) I don't think this is a good way to save a few dollars.The service is always good and the staff is extrembly professional,so I have no complaints about the service experience. The expenses seem competitive.I was surprised to see Mercedes now makes their own brand of after shave lotion. I wonder what's next?

Happy Client

May 17, 2016

The customer service was truly exceptional. I had an issue with my brakes and was reassured with my decision to go there when I received top of the line service. I experienced extraordinary service from Mr. Peter and would gladly return in the future. It's not often that a repairman would be more concerned about your safety, than his own profit. My only issue is that they could not repair the rattling noise in my car, maybe it is conditional and expected from an older model vehicle, but I appreciate their efforts in being accommodating! My brakes are like new.

Derrick B

May 16, 2016

Irving, my salesman, was great and very helpful in the process. He researched all vehicles that were of interest to me and made sure that they were available or at least I could see something similar to compare. He is the salesman to go see!!

Sandra mccandies

Apr 30, 2016

Mr. Garland was awesome, he is my sales rep for life now. The only issue I had was with service, the car was terrible, but one of the salesmen took it back for a spin.

vernell'scar1416

Apr 29, 2016

I always get good service and as soon as I need. Also get a loaner car, which I need to get back to office and may need car for appointments.

stbo

Apr 27, 2016

Had an immediate problem and they scheduled me for the same day. Service was quick and professional and the personnel go out of their way to be helpful.

Darrell Purcell

Apr 9, 2016

Chris Garland is a true pleasure to work with and trusted service advisor!Great job as usual.

Stewart street

Apr 8, 2016

I receiver a good service and and the service representative was very courteous

Tom Kachel

Apr 6, 2016

I am always extremely satisfied with Patrick (Service Manager) and the service department at the McGeorge Mercedes Benz dealership.

hugh6779

Apr 6, 2016

Great experience,everything was done in a timely manner. Kervin was very patient until we worked out the right car and the right price for me. The staff was very friendly and professional.

Walklaw

Apr 6, 2016

I was in the middle of a trip when my car broke down on the highway. Within 3 hours I was back on the road. As a stranger to the dealership, I was treated like a long time customer.

Stephen R. Cutright

Apr 5, 2016

Great service. Would not let any one else service my affinity. Kevin Griffis is a top notch mechanic.

Tanya

Mar 31, 2016

Mike was patient, professional, and an outstanding salesman. I highly recommend him, and this dealership. I worked with Mike Rudin. I highly recommend him; very knowledgeable.

ML350

Mar 29, 2016

I was able to schedule my appointment online at a time that was convenient for me. I was greeted promptly by Peter upon arrival and the requested service was complete in about 90 minutes. The waiting room was comfortable, the coffee was good and the snack was tasty. My car was returned clean and I'm totally satisfied with the service.

Charles

Mar 27, 2016

Outstanding service, personal relationship, Convenient location

Bob Smith

Mar 19, 2016

Service was performed accurately and in a reasonable amount of time. My service loaner was extended without reservation when there was a problem with the repair part.

Jerrywilli

Mar 19, 2016

Since my vehicle purchase, I have had nothing but great experiences with this dealership. Great people, products, and service from sales to service. Really makes for an enjoyable feeling whenever I visit them. A model for other car dealerships.

A. Tiller

Mar 17, 2016

The level of customer service is beyond approach! I am very pleased and would not buy another brand or use a different dealership. We have had total of 8 cars. The last seven were from this dealer.

James Shew

Mar 16, 2016

Excellent assistance But I do believe the Request to insure 59 characters in the review is asking for a little too much effort and will result in many people not submitting reviews.

Cliff4

Mar 15, 2016

The service advisors are excellent and the mechanics exceptional. Pricey. I would recommend that all Mercedes Benz owners use McGeorge. McGeorge is a well organized serve department and works hard to solve your problems.

JJones

Mar 15, 2016

A big thank you to Josh (sales) for scheduling and ordering the part needed for my car and also to the service department for replacing my cup holder so that I wouldn't cut my hand again!

CHH

Mar 14, 2016

The service team is always personal, courteous, and helpful. It makes bringing your car in for routine service or otherwise a less burdensome experience. They have fit me in when needed and helped minimize the cost of a repair where possible.

ems2201

Mar 14, 2016

Always "Exceptional Service" Chris Garland is my Service Advisor, and has been since my "1988 Benz"EXCELLENT. As stated above I have had my Vehicles serviced by theDEALER.

y

Mar 13, 2016

excellent service, couldn't be better.such a shame that Daimler vehicles are expensive to buy, service, repair & unreliable.

HappyBenzDriver

Mar 12, 2016

Service provided was outstanding. Peter was very knowledgeable and polite.. He also provided helpful feedback when I was trying to decide what tire to purchase. Peter kept me updated on the status of my car and when it would be ready for pickup. Overall service was outstanding.

Quanda Baker

Mar 9, 2016

Great experience with representative Steve. Looking forward to next visit.

Patricia OBX Lover

Mar 9, 2016

I had a concern about the way my car was running. I received immediate attention when I drove in from Chris Garland. He delayed his lunch break to assist me rather than handing me off to a colleague. I am always treated like royalty at this dealership.

Edwin

Mar 8, 2016

Excellent just Excellent. What a wonderful dealer from the time I called to the time the vehicle was presented to me

cashmere

Mar 8, 2016

good services and friendly. go to the right points of services needed. Logan was helpful to contact MB in New Jersey to get my services contract clear up.Drop off and pick-up with little wait time.

Dana

Mar 2, 2016

My husband and I purchased a ML350 from Mike Rudin and the entire process was flawless. He addressed every concern we had and finally ended my exhausting search for finding a vehicle that fit all of my wants and needs. I had looked at the Toyota Land Crusier, BMW X5 and the Lexus SUV model, so needless to say my search was vast. With each dealership and vehicle there was always something that just didn't work for me, that is until we met Mike. He walked me through the process and made me feel comfortable throughout. Not only did I feel confident in the decision I made, I also have great comfort in the fact that Mercedes and Mike will stand behind the vehicle until I decide to upgrade! This is the first Mercedes we have owned but thanks to Mike it won't be the last. From this point on we will only go to Mike. He is an outstanding Sales Representative and will be recommended to anyone that I know is in the market for a new vehicle. Thanks Mike for going the extra mile and making me feel like I was the most important customer you had. Service like that does not go unnoticed or unappreciated. Mike is the best!! I would also like to mention the outstanding service I received from Kathie McLain in the Finance Department. She was extremely knowledgeable and offered just the right amount of personal advice on additional upgrades or warranties for the purchase. Kathie answered all of my questions and provided a large amount of scenarios for financing options. There is no doubt that I am not the easiest customer to please so the fact that everyone in the company that I dealt with was outstanding really goes a long way with me. To close I would hope this review falls into the right hands and that you truly understand what a great staff you have assembled in your Richmond Branch. This is one of the best teams that I have encountered in purchasing a vehicle. There is absolutely no doubt that I will not only refer your branch but also direct them straight to Mike.

DEANNA RUDNICK

Mar 1, 2016

Brought my car in for service and was very happy to get my vehicle dropped off, picked up my loaner and off to work in less than 20 min. Great customer service.

M Robinson

Feb 29, 2016

I got an oil change. The service rep was very informative. He provided details about recommended service, which included a print out for my reference. The process was smooth.

Mahmoud shawky

Feb 28, 2016

Great customer service and technicians as well very helpful

Chris-Ayers

Feb 28, 2016

This is why we bought a second vehicle from Mercedes-Benz of Richmond.We've had cars from the other dealers .... Hands down the best service in Richmond!

PaulTKach

Feb 19, 2016

The staff at Mercedes-Benz of Richmond can always be counted on. I have had my cars serviced at MB Richmond for 14 years. From the service managers (Chris, Peter, Logan, Chris and Patrick), to the technicians, vehicle handlers, cashiers, and Jim (my personal chauffeur), each has always been on my side making sure my vehicles remain in top mechanical condition. Thanks to all of you for spectacular service.

Sarah Froden

Feb 18, 2016

Fantastic! The experience was great, and I always enjoy my service visits. The service professionals are always courteous and helpful. And, I love that my car doesn't need service but about once a year!

PZaner

Feb 12, 2016

The folks at Richmond MB are awesome, especially the service specialists and the cashier. My rep was Peter and he was fantastic. I recommend this dealership to anyone reading this review.

Pierce Rucker

Feb 11, 2016

All aspects of the service experience was excellent as usual.

Dave

Feb 11, 2016

The service is great and I have full confidence and trust in Chris Garland Service Advisor.Truly one of the best in the auto industry.

J LaPointe

Feb 8, 2016

the inspection went smoothly. the car is only 7 months old.

John

Feb 5, 2016

Mike Rudin and Brenton Evans were a pleasure to work and deal with.

Cherrie King

Feb 4, 2016

Excellent customer service from Greg- the loner was excellent, they made sure everything was completed with my car. I was totally satisfied with this dealership :)

Ramona

Feb 1, 2016

The service at Mercedes Benz of Richmond was exceptional!!! Thank you!

Dr Zee

Feb 1, 2016

There are no suprises!! Chris Garland is spectacular...engenders a comforting sense of trust!!!Having your car serviced actually can be very satisfying! I don't allow any other mechanics..period,

abflora

Jan 30, 2016

The MB experience was great. The loaner car was ready for me, and they followed up as they said they would when my car was ready. I asked that they leave the keys at the front desk since I would be late, and my service advisor called me back to confirm when that had been done. Top notch customer service from Steve Hunnewell!

Christian

Jan 28, 2016

We have used Mercedes Benz of Richmond for many years and the experience has always been five stars. This time was no difference, something was draining the battery. Not only did they find the root cause, but also did they not invent things that did not need repair,maps some other shops do.

Roycee

Jan 21, 2016

Service representative calmed the anxiety of trusting the integrity of maintenance and services. All services were done in a timely manner, and folks were so friendly and anxious to help.

Vehicle

Jan 20, 2016

Outstanding service provided by Service Technician Craig Johnson. He is very professional. Craig took the time to explain the procedure and kept me informed during repair of my car.

alh

Jan 17, 2016

It was a pleasure to work with Mike Rudin. He is so knowledgeable and has exceptional customer service! I would recommend to family and friends.

stephen1234

Jan 16, 2016

Excellent service with knowledgeable people. Always friendly and get the best attention possible. I would recommend your service and sale department to any one. See you soon

Syoung204

Jan 16, 2016

I was there for a repair that was done well and to satisfaction. Peter coordinated the paint repair and got my car back in a timely fashion.

Carol

Jan 15, 2016

I have been dealing with McGeorge Mercedes in Richmond for many years. I trust the service personnel when working on my vehicle. Everyone at the dealership is wonderful. My service advisor Chris Garland is one of the best. Always a pleasure when bringing vehicle in and goes out of his way to make the visit pleasant. I recommend to friends at work.

M G Spooner

Jan 13, 2016

Timely service/ Reasonable cost- Waiting room had friendly and personable staff. Would not hesitate returning.

gmanshare

Jan 12, 2016

My service was schedule for 1-11-2016 upon my arrival I was greeted by my service advisor, who promptly lead me to his office where the necessary paperwork was completed as to my issues with my car. Also, we discussed upcoming services that would be needed and cost. My advisor kept me informed as to progress of the work as well as the special attention that required my approval with regards to the passenger side seat. I found my service advisor to be very professional and very knowledgeable of every aspect of my repair work. Overall, my total experience with the work done and my satisfaction with the service advisor are excellent.

Barbara Krna

Jan 9, 2016

Vehicle was towed to the dealership. Tires were ordered and vehicle was returned the next day.

Tamara

Jan 5, 2016

I just purchased my 1st Mercedes and my sales representative Kervin was Outstanding!He contacted me early in the process, and helped me with ordering a car from Germany. He kept me informed on the status of the vehicle, and I was in an out of the dealership in record-time when I took delivery of the vehicle. It was the easiest most efficient car buying experience that I have had.

Esther Mae White

Jan 2, 2016

My service rep was very pleasant and helpful. Customer service was wonderful and you felt that you was being treated as if you were visiting a friend's home. I have had nothing but good experiences with McGeorge Mercedes-Benz Richmond for service/sales for at least 15-years.

Aaron Epps

Jan 1, 2016

I came in to have my car serviced and the staff could not have been more helpful. I will continue to go there and purchase my next vehicle from them.

Chad Seay

Dec 29, 2015

Scratched up my wheel on a curb. Logan let me know about the company that comes by their dealership regularly to repair the same. I took my car and the wheel was repaired. What great service/ great value! Very pleased.

Ponyz

Dec 29, 2015

Great service- nice people to deal with and knowledgeable-:). Have always used this dealership for my 2000 Mercedes- and they keep it running well. It is always well taken cared of! Forgot to give 15% coupon/ will call tomorrow.

Sarah Froden

Dec 28, 2015

My service manager was fabulous! I thought my tire would have to be replaced but it was able to be repaired.

Karen Wilson

Dec 23, 2015

My service rep Craig goes above and beyond to ensure my satisfaction. He is an excellent rep and always considers the needs of customers.

khanajaz

Dec 23, 2015

Steve suggested/recommended for all the services needed right now and also those in the near future, and to me it was very helpful, and also appreciate the loaner for the day.

Frank42966

Dec 21, 2015

Cheryl Bowman went above and beyond to find the vehicle I wanted; not an easy task with the GLC 300 only being introduced a week before. The buying experience was very easy and stress free. I think she was as excited as I was to have me buy the car. I would definitely recommend MB of Richmond and Cheryl to anybody I know.

lamarie101

Dec 18, 2015

The service was fabulous!! I was placed in a beautiful loaner for the day, and the guy that helped me was very helpful. I don't remember his name, but I do know that he's a fan of the Charger's.

Mark Kemp

Dec 16, 2015

My Service Advisor, Logan, could not have been better. I will always request him in the future. He is an asset to your well run business.

parfu

Dec 16, 2015

Logan always explains exactly what I should expect and what is necessary.Derek does great work and helps keep my wait time to a minimum.

Sameer Shukla

Dec 15, 2015

Excellent customer service and state of the art dealership

Muriel Moss

Dec 14, 2015

My customer service was great as usual. I was provided a loaner while my vehicle was repaired. Thanks Logansport for great customer service.

tock1234

Dec 14, 2015

Service experience was excellent. Kept to the time promised with the work was outstanding. The folks were extremely accommodating to meet my schedule and timeframe.

Leigh

Dec 11, 2015

Great service and work. I have purchased several cars at this dealership. Ruth has always assisted me. She is so professional and knows everything about Mercedes. I can't say enough good things about her and the dealership.

Kathi

Dec 10, 2015

Everyone at the Richmond, Va dealership went out of their way to make our issue easier to deal with. My thanks to everyone.

Dania Luby

Dec 9, 2015

I love my McGeorge Mercedes service group. I trust them and appreciate them.

Michael Condyles

Dec 8, 2015

Excellent service and help was provided by Mike Rudin and everyone I worked with.

rmsine

Dec 6, 2015

I cannot say enough good things about the certified pre-owned sales staff at McGeorge Mercedes Benz at the Broad Street location. Also the ML 350 I purchased is excellent in every way. It fits my needs with style and performance, as have all Mercedes Benz vehicles that I have owned.

bill gouckenour

Dec 5, 2015

GREAT SERVICE DEPARTMENT!I was treated very well and everything went exactly as promised.

Genovie Page

Dec 1, 2015

I tried to submit my review, but it seems this site holds you hostage until you use 50 plus characerts. The only thing I really have to say is that I was satisfied with my repair.

William Murphy

Nov 27, 2015

I would not bring my Mercedes any where else. Chris, Kevin and the entire repair team are the best.

Mandalay

Nov 25, 2015

Let me start by saying that no matter whether it be my sales agent Michael collins or any member of the service team I am amazed by the level of professionalism , courtesy and kindness .I will for sure when and if I decide to give up the Mercedes 350e I have now get another at Mcgeorge .,

macgroupx

Nov 23, 2015

I very much appreciate the McGregor professionalism. More important, I value highly their personal approach. In short, I'm confident when I choose to buy here.

Frank Stalzer

Nov 22, 2015

Absolutely the best experience I've ever had buying a car. The salesman was knowledgable and extremely customer focused. He asked what I was looking for and did everything he could to find me the car I wanted at a price I thought was very fair. The team at the dealership was amazing. From the receptionist, to the woman who handled the financial paperwork, to the trade-in manager, sales rep and GM........ They were all amazing. They made it easy to do business with them and I know that I wil do business with them again in the future

Sheldon Paul

Nov 21, 2015

Whether it's an oil change and tire rotation or a time consuming repair, Mercedes Benz of Richmond goes out of its way to please.

Piazmerc3

Nov 21, 2015

Great service and will always go back. Do a great job of making you feel special. Treatment is top notch. Made the car look perfect.

mary

Nov 20, 2015

Personnel were very quick and helpful. This was for a routine B service which was explained and completed timely - no surprises to catch me off guard. Would like to see that routine services that dont require the full estimated time or parts, etc, is a bit more reasonable. I will be moving out of state soon and will ask for a recommendation in my new location

JAN BOYKINS

Nov 19, 2015

Craig Johnson was amazing. He went above and beyond to deliver exceptional customer service in a professional manner and with great integrity. My experience certainly sets a high bar for my customer service expectations going forward. Many thanks.Jan Boykins

Renata

Nov 12, 2015

Great customer service and clean environment. My car was repaired in a timely fashion and I am happy with the results.

Becky13

Nov 12, 2015

This is VERY UNFRIENDLY WEB PAGE AND A DIFFICULT SURVEY TO COMPLETE. BUYING MY NEW CAR WAS MUCH EASIER. yOU CAN ALWAYS BE COMFORTABLE DEALING WITH THIS DEalership. This is my second Mercedes Wagon that I have purchased from them and I have had no complaints

Lisa M.

Nov 11, 2015

Mercedes -Benz of Richmond provided very professional service during our recent purchase of a 2016 GL 450. Our sales consultant, Irvin Rich lll, was very informative , professional and prompt during our interactions with him . I would strongly recommend you reach out to him when you are in need of a great sales consultant. He's a true professional that's determined to provide a positive experience between you and Mercedes-Benz , not just making a sale.

Richard Riley

Nov 8, 2015

I thought I had a dead battery and called Roadside Assistance. They were at my house in 30 minutes! It wasn't the battery so it had to be towed. Turned out it was the starter. McGeorge over-nighter the part and I had my car back the next afternoon. I was very pleased!

Daniel

Nov 7, 2015

I brought my "new to me" Smart car in for service at McGeorge and overall the experience was pleasant. The receptionist was very informative and helped me to secure an appointment before the rush. The greeter and service prep were also helpful.

margery dull

Nov 6, 2015

Any time I visit this dealer I'm treated royally. Chris, the service manager is especially nice and it is a real joy to come there. Thank you.

Sarah Froden

Nov 6, 2015

The process was nice and easy. As always, everyone at the dealership was helpful and pleasant.

Wanda

Nov 6, 2015

I had my car in for a routine service check up. It took less than the time quoted, and the staff was professional and courteous.

Blessed

Nov 6, 2015

I was given an exceptional loaner, one that was so exceptional that I am planning to purchase it, if all goes well. If not at this time, it has helped me narrow my selection and amenities. The salesperson was very helpful, courteous, and informative.

Brian

Nov 5, 2015

This is the best dealership. I actually enjoy going there. They have great facilities and a fantastic waiting area for repairs. I sometimes stay a little longer after I am called because they have desks set up for customers, very good wifi, and great amenities

Frank Orem

Nov 4, 2015

My car was professionally checked in and service checkup performed.

PatsyT

Nov 4, 2015

It was time for routine maintenance on my car (50,00 mile service check), so I made my appointment online and requested a loaner car. I arrived a bit early on the day of the appointment, and was greeted right away, taken to a waiting service advisor who quickly and efficiently completed the paperwork, and had me on my way in the (new!) loaner car in a matter of minutes. I received a text message when my car was ready, along with a copy of the invoice--no surprises! My car was ready and freshly washed when I arrived to pick it up. Fast, friendly, competent service--a perfect experience all around!

N/A

Nov 3, 2015

Lease turn in and new car buy experience very satisfying

Rosa Turner

Nov 3, 2015

Entire staff at the dealership was very nice and personable. Mike and other staff were very courteous and took time to acknowledge my husband (who is not in good health and has mobility issues) by offering a place to sit, moving furniture so he could maneuver more easily, and offering something to drink.Mike took his time to explain and introduce the features of this new vehicle. Mike also encouraged me to call if I could not figure out something and needed assistance.I do not have her card with me as I am completing this survey so I do not readily have her name, but the finance lady was also wonderful!!! She was very helpful and organized!!!

Natolyn

Oct 31, 2015

I was able to get my routine servicing completed with no appointment. I was going out of town and needed it done before I left. Chris the service manager of as most accommodating and professional. You definitely pay for what you get and they provide excellent service.

bas

Oct 31, 2015

I had worked with Patrick for many years and am sorry that he left the dealership; however, Chris Garland was very helpful, friendly, and efficient.

Kevinbareford

Oct 31, 2015

Ruth is a gem, top knotch sales person and a quality person. Josh was very helpful in Ruth' absence, he is very knowledgable and always willing to assist. Brent is very professional and down to earth. I had a wonderful experience and always felt at home at this dealership.

Commish

Oct 29, 2015

Chris Garland was most helpful in working me in (I had no appointment) and getting me a car to use. I was able to finish my errands while my car was serviced.

Billy Nikiforos

Oct 28, 2015

Everything went smooth and quick. Their waiting room was nice because it had a camera in the shop where you could watch your car get serviced as well as free beverages.

mljnva

Oct 27, 2015

Finding a service firm with professionals who care and who promote a service delivery model that places a priority on customer service can be hit or miss. Not at Mercedes-Benz of Richmond, and not with Chris Garland. Having purchased and serviced seven models of Mercedes at MBR over the years, the continuity and consistency of product and service has been exemplary. I always leave knowing work was done correctly, the first time. I also have a detailed record of every scheduled maintenance and repair ever done to provide to someone who elects to assume care and support of these vehicles when I am ready for the next one. Everyone at MBR, from sales, service, cashier, and of course the technicians, are friendly and focused on each and every customer. Well done, all, and thank you.

Piet Zaner / Metro Productions

Oct 21, 2015

The service staff is especially friendly and professional.

Andrew C. Epps III

Oct 20, 2015

The MB representatives were very attentive to my problem and showed concern that the problem be resolved. In fact, they uncovered a problem that I did not realized existed. They were most professional and understanding in explaining it to me and prompt in addressing it. I also appreciated their followup to make certain that the problems had been corrected to my satisfaction.

C.Epps

Oct 19, 2015

Good response time for repairs and friendly service technician.

Terri T.

Oct 19, 2015

We purchased a pre-owned Lexus RX350. We don't buy cars often. And, frankly, we dread the process. However, we actually enjoyed our experience with Mersedes Benz of Richmond. We purchased our car online. That was a first for us. Mike Rudin is great. He was accessible, friendly, professional and prompt to answer our questions. His goal was to see that we had all of the information we needed to make the best decision for us. It gets better. We live in Charleston, West Virginia. My husband has a very busy work schedule and was going to drive to Richmond and back that Saturday to pick up our car. Mike said he would get it to us. He actually drove our car from Richmond to our driveway! Now, that's customer service. We're telling everybody we know about our experience. And, by the way, this is the first time I've ever taken the time to write a review. These guys deserve it. We love our car and are so glad to have purchased it from them. It was a great decision.

A.M.Gregory

Oct 18, 2015

Mike Collins made this experience awesome! I hate haggling, because I'm just not that good at it, but I know what I want. I was shown more features than my brain could handle. Each one was more amazing than the previous, and now it's starting to make sense. I know he went thru a lot to make this deal a reality. God bless him! He stuck it out and now I am the owner of a brand new 2016 E400 and couldn't be more pleased. I am still pinching myself. He has exceptional knowledge of the brand and provides impeccable customer service. The moment I saw my car on that showroom floor, I knew it was "The One". And let me also send praise to rest of the staff because there is no way this transaction could occur without everybody doing their part.

Anonymous

Oct 17, 2015

Courteous, timely, professional and thorough....very good experience

N.M.Neal

Oct 16, 2015

Christopher Alston always provide "exceptional service". He is a wonderful person to work with. He is always friendly, professional, and knowledgeable about my car and any services that I might need. " A Higher Level of Excellence" is the standard with him.

Paul M.

Oct 15, 2015

Every time I have my AMG serviced at Richmond Mercedes, Chris Alston takes care of me and provides impeccable service. He's courteous, knowledgeable, flexible on working your vehicle in for service at the last moment, and makes sure you have the best experience possible. If there's an issue during or after the vehicle has been serviced, that issue is resolved immediately. Ensuring customer satisfaction is highly valued by Chris and his team. This level of service is one of the primary factors that has kept me from purchasing a German luxury brand other than Mercedes.

Melanie richards

Oct 12, 2015

Great service and great staff! Always helpful, clear with information and charges. Nice place to wait, easy process to make an appointment, very professional staff, courteous, prompt with answers and service to car.

Robert Anderson

Oct 11, 2015

The service was excellent as all ways, and no charge for a state inspections and other minor service details is always welcome. Thanks for a job well done. Robert Anderson

Jim

Oct 10, 2015

Service was timely and the results were better than expected.

Janet Smith

Oct 9, 2015

It is always a pleasant experience and an expensive one. I realize it goes with the price of Mercedes, but it still smacks me everything I have service done.

M. Bolton

Oct 8, 2015

I received outstanding customer service and treatment by their staff. Highly recommend for sales & service!

Jimmy B

Oct 7, 2015

The people really make this place most enjoyable. The place is really clean and the environment has everything you need to relax and wait or you can take advantage of a loaner.

CoryBooker

Oct 4, 2015

I purchased my certified CLS550 4Matic a few weeks ago, I discovered the center wheel caps to be worn down, so I ordered 4 new caps and requested a service appointment. Also I needed my MBrace software upgraded. Chris Alston took care of my situation with professionalism and ease, I will request him going forward.

Valentine Love

Oct 4, 2015

My wife and I are confident that our cars will receive the service and attention they need at a reasonable price when we leave them with Chris Alston at McGeorge Mercedes-Benz of Richmond. We love picking up our cars after they have been serviced and washed.

Miss Lanetta Pressley

Oct 1, 2015

Awesome experience!! I appreciate the support from this team

charlieb

Oct 1, 2015

Peter, the service writer, was very knowledgeable and very help full in suggesting the right service for my car. He also followed up during the service period and kept me informed of what was found and what to do. The car was ready that afternoon for me as promised. Except for the smart car the experience was good..... Thanks Richmond Mercedes.

smrs55

Oct 1, 2015

Hi,There were a few hiccups in terms of informing me about if my vehicle was ready or not. But Logan Bunger was very courteous and provide follow up customer service to make up for the system notification. Also I thought the service is a bit pricier than the other luxury car makers, I have a BMW and owned an Acura in the past and never had to pay about $250 for service.Overall a good experience, but hoping for an excellent experience next time around and prices be bit reasonable.Thanks,Sameer ShuklaOwner: 2015 ML350 4 MATIC

Patti Shaw

Sep 30, 2015

The repair scheduling and accomplishment went well.

Bill

Sep 25, 2015

A great buying experience. I found my sales person to be very knowledgeable with the model I was interested in.

Joan

Sep 24, 2015

Service advisor - Mr. Chris Alston - is excellent.Would be nice to have a more comfortable waiting area - especially the chairs.

William Dymon

Sep 24, 2015

Love the service department, always a great job.Best customer by far of any dealership I have ever had. I am 52 and have owned cars from multiple dealerships, and multiple brands over those years.

Anonymous

Sep 23, 2015

Excellent and Helpful Sales Staff ! I would be willing to recommend this dealership to any of my relatives or neighbors who might be interested in buying a new Mercedes.

Geraldine W. Brown

Sep 23, 2015

The service was good and quick and Chris Garland is an excellent serviceman. He knows the right answers.

Mansour Mahban

Sep 19, 2015

Thanks to Mr. Chris Alston for going extra mile to help customer at service center.

M.Snellings

Sep 17, 2015

Mercedes-Benz of Richmond far exceeded my expectations with the service repair. They are a first class operation.

Spencer

Sep 14, 2015

I was visiting Richmond and had an urgent request for service. The service group did a great job of getting me in and out on time. Everyone was extremely courteous and professional.

Woody

Sep 13, 2015

Very good experience. This dealership always seems to get it right I am always very pleased.

Jocelyn Gaskins

Sep 11, 2015

Irvin Rich was an excellent salesman. I came in to just look at options and left with a car. He made sure that I could get all thy I was looking for within my budget. He also suggested businesses when I came to wrapping and selecting wheels for my car.

Kninechauffeur

Sep 9, 2015

I brought my ML 550 in for a trip check. Everyone was polite and helpful, making sure I understood what the check involved and assuring me that if any other work was needed I would be consulted before anything else was done. Love the complimentary car wash!

Robert M.Sine

Sep 4, 2015

Every visit results in total satisfaction for me. Everyone has been very professional and friendly, mor especially Mr. Alston, service adviser.

ICA

Sep 4, 2015

Brought my E550 in because the brakes were grabbing at slow speeds and there was a loose wire on the RH side of the driver's seat. Excellent service from Peter Berghuis and others.

Liz1234

Sep 4, 2015

Everyone that I dealt with was extremely helpful and courteous. The representative called me as soon as everything was completed. I was very please with the way the car looked and ran.

JP

Sep 1, 2015

The service manager Logan Bunger was and is 1st class. He takes care of me as a Mercedes- Benz owner should be. I'm in GREAT Hands with Logen, that goes with a wonderfull SUV!!!

spyderdoc

Aug 31, 2015

Did a night drop - all three items on my list were done at reasonable price and received complimentary car wash as well-great work to the team

PC

Aug 30, 2015

My experience was exceptional, beginning with the service writer, Chris Alston, to the entire staff. Everyone was friendly and professional, making sure that my repair needs were being taken care of.

Amy Coles

Aug 29, 2015

The West Broad Street Richmond,Va.... Has the nicest most professional staff I've dealt with in a long time when it comes to the servicing of your vehicle... The atmosphere very pleasant and makes you feel welcome.... Kudos to you ..."Mercedes-Benz"of Richmond!!!!!!! Highly recommend this location

Linda Easley

Aug 29, 2015

I've had other makes of cars before and have often had huge delays in getting parts - often waiting several days. I've found with McGeorge that not only are parts on-hand they will offer a loaner if repairs are extensive.

Michael G. Miller

Aug 27, 2015

Chris Alston is great on Service! Highly recommend him!The Sales Staff were great & enjoyed my buying experience.

Sitcom

Aug 27, 2015

Friendly customer service and quality repairs. A great dealership to do business wth.

Weiping

Aug 25, 2015

I always like Benz. When I want a new car I first think about Benz. I already used to it and feel happy at store with salesman

maxj

Aug 24, 2015

Car required servicing which was done in a very timely manner. Options were given to make future service needs more manageable based on the distance I live from the dealership. Friendly employees.

Tony S

Aug 22, 2015

Peter and Derrick over delivery on quality. This was a little bit more of a maintenance check/inspection for our car with 125k miles but the process was great and our car looks and feels like new,

Teddy1234

Aug 22, 2015

I can always count on honest and efficient repairs at this dealership. I trust the mechanics. I have worked with Kevin Griffis many times. He is honest, knowledgable and efficient.

DWest

Aug 21, 2015

We purchased two new vehicles - a ML350 and a C300 - and hope to start a long relationship with this Mercedes dealership. Initially, we are very pleased!

Malcolm McConnell

Aug 20, 2015

I was assisted by service rep Christopher Alston. He was not merely pleasant, he was ebullient and clearly driven to provide total satisfaction. He was successful. I hope Chris can continue to be my service rep.

Ashley Farley

Aug 19, 2015

I was involved in a car accident on August 9 that totaled my 2015 ML. Ruth Albert in your sales department was pleasant and efficient in helping me find a new car. Coincidentally, I bought the exact same thing as I loved it so much and the safety features prevented me from serious injury. I also wanted to note that the folks in the McGeorge Collision center were EXTREMELY patient and efficient in handling my many request and questions.

Vivian Hays

Aug 19, 2015

My service Manager Craig Johnson is a 10+. When I called he was so professional. Gave me an appointment and assured me he would take care of me. During my wait time he kept me updated on what was happening. When I was leaving he was at my car showing me how to work my settings again. He showed me the last time I was there. He showed so much patience. Thanks Craig.

Dr. Thomas R. Hughes

Aug 17, 2015

Chris Austin is an excellent representative of your operation. Always upbeat and friendly. His attention to detail and customer focus is exemplary. I would also like to recognize Doris. She has wonderful phone skills. I will purchase my next Mercedes from this dealership.

DeCara Jeter

Aug 15, 2015

Very good customer experience. Craig had a great attitude.

jpjc300

Aug 15, 2015

Prompt ad friendly greeting. Got me on my way quickly. Addressed the needs completely. Kept me informed of the status. Check out with cashiers was also quick.

PR

Aug 13, 2015

Driving into the dealership is always a pleasure!Service advisor Chris Garland (and Christopher if Chris is away) always take care of any issues that I may have. When it was time to buy a new car to replace the older model, I bought another MBZ mainly because of the great follow-up care at the dealership.

Carol chandler

Aug 9, 2015

Excellent service as always . Always go to McGeorge Mercedes for service.

ccampbe

Aug 9, 2015

On Monday, August 3rd we were driving from our home in NC to our home in PA when we received a warning notice of a auxiliary battery malfunction. We called our dealer in PA who advised us not to drive home with this problem but to get it looked at. We stopped at Mercedes-Benz of Richmond and received EXCELLENT service. They took us in right away, were very friendly & professional and replaced the battery under warranty. From the initial phone call, to the interaction with the service contact Logan everyone was great!

old,young man

Aug 9, 2015

Excellent, professional service in all respects! Completed on time! Enjoyed the tremendous coffee in the customer waiting room. I recommend this top-quality dealer to everyone!

Xav1er

Aug 9, 2015

Service Advisor Craig Johnson was working on Saturday, he was quite busy but was multitasking. He reviewed the notes from my last visit and explained my options for my repair issues. I always satisfied with my service at this location. I really like the video cams that's displaying the maintenance shop...great ideal!

Terri Groh

Aug 8, 2015

My service rep, Craig, was incredible! They had to keep my car and I was given a loaner. The whole process was made so much easier by Craig.

sunscreen

Aug 7, 2015

My service person, Chris Alston, always gives me such excellent and personal service! Fantastic person and does a great job keeping me informed about when the work will be finished.

Mirsad

Aug 6, 2015

All Mercedes staff are very professional, quick and very kind who contacted me.

Janice

Aug 5, 2015

Enjoyed working with Kervin. He is very knowledgeable about everything with the cars and the Dealership.

Piet Zaner

Aug 4, 2015

Since I am new to VA and Richmond, I brought in my 2012 E350 for a license plate holder installation and a state inspection. Service manager Logan attended to my needs on a very busy Saturday with a smile on his face the whole time. Even with limited staff on hand he made sure my service experience was excellent. This is a fine dealership represented by the fact that they recognize and trust a quality manager such as Logan.

Pin2

Aug 3, 2015

Had to get vibration issue fixed on the car. Dropped it off and received call the next day about the check up. Work was done same day and picked it up at the end of the day. Chris A. s great.

Rick

Aug 3, 2015

They are expensive, but will everything to get it right. Providing loaner cars at no added cost is also a bit plus and can enable you to test drive and really evaluate life with another model.

Charlie Mas

Jul 31, 2015

I prefer to stay at the dealership and wait while my car is serviced because the customer waiting room is just so darn nice. It's not any one thing, but everything - the wifi, the snacks, the drinks, the magazines, the TV, the workstations for people who didn't bring a laptop. The whole thing is just deluxe.

Mlhappy

Jul 31, 2015

Husband found a nail in my tire early Monday morning. Stopped by dealership at about 9:15 with no appt. I was completely willing to be worked in and expected a wait. No wait!! Took my car right back. Maybe an hour start to finish and a car wash. Love my new car.

twyatt2623

Jul 29, 2015

Bringing my vehicle to McGeorge Mercedes is a pleasant experience. Christopher Alston is an excellent Asst Service Mgr. He is a pleasure to work with

Cynthia McMillan

Jul 28, 2015

OUTSTANDING CUSTOMER SERVICE--they took care of me the moment I arrived. thank you Craig for your outstanding customer services!truly appreciate the team there!Best,Cynthia McMillan

Bryan chappelle

Jul 27, 2015

This session is filled with no complaints, good service and people.

Enigma

Jul 25, 2015

I scheduled an appointment on line for an oil change. I received a response within the hour and my oil change was scheduled for express service. When I arrived I was greeted by an attendant and within 10 minutes, I was greeted by the service attendant. The service attendant reviewed my request. I was in an out within 45 minutes including a complementary car wash.

Smart.car.g

Jul 22, 2015

I was ready to look at the SMART car to purchase. After a test drive, Joshua Bolhuis, gave me the options about leasing instead.He recommended a great local restaurant for my sister & I to eat at while we talked out the two plans. Before lunch was over, I had decided to lease instead of buy.

Bob

Jul 21, 2015

Great job Excellent service clean facilities courteous people my car was clean IAfter the service I received complimentary inspection for my automobile

Anonymous

Jul 19, 2015

We had a great experience. We went to the dealership on Midlothian and had a terrible one. This was great the whole team and experience. My wife and both purchased.

Dixon Whitworth

Jul 17, 2015

very satisfied on all fronts - they gratuitiously washed my car and advised that I needed an inspection which they provided without charge - very helpful and friendly.

SSMITH

Jul 17, 2015

Thanks for service and appreciate the assistance while waiting for my car to be fixed.

Black/Red/Sport

Jul 16, 2015

Irvin Rich is a great salesman. He went the extra mile to make sure I had the best car buying experience when I just purchased my new CLA250 with the sports platinum package. This car was hard to find but he never stopped looking until he found the exact car/color/interior that I was looking for. It was a birthday gift to myself and it didn't arrive on time due to the holiday but he made sure he kept me informed of the progress and when I arrived to pick the car up it was on the showroom floor with beautiful happy birthday balloons attached. He took the time to make sure I was familiar with the vehicle even though after we finished the purchase it was past closing time. Kathie (in Finance) was great also she explained everything to us and did a fantastic job. She was very pleasant to wok with. Brendan was very instrumental in the negotiation process and was a pleasure to work with also. Overall we had a great experience. The last time we bought new Mercedes Benz's from this dealership was 2003 and we purchased a new E320 and a new CLK320 and I must say this was the best experience so you just keep getting better! My husband and I have purchased many cars and we both agree that Irvin Rich has been the best salesman we have worked with. Thanks to everyone for our wonderful car buying experience!!!!

Jon,123.sushi

Jul 16, 2015

My appointment is satisfied with Mr Johson .everything went well & Smooth .customer service is great & prompt.alaways please with this dealership.iwillcome back to have my future services.

Zoey

Jul 13, 2015

I had just come home from a rough trip from Canada with 2 flat tires and needed to get my car serviced before leaving the next day for another long trip. Craig Johnson helped us get a same day appointment and even had to request the service men to work overtime so I could get my car back in time. He was polite, professional, knowledgeable, and patiently answered all of my questions and kept me in the loop of the status of my car throughout the day. My family has been a loyal Mercedes customer since 1990 and would highly recommend this dealership.

Commish

Jul 12, 2015

Chris Alston let me drive a new S class while my S class was being serviced. It worked ; I am seeing a new car through different eyes after the experience. Now if only my $100,000 plus Mercedes held any value.......

Sjessani

Jul 12, 2015

My car battery got completely dead I called service department and they send Robert within 30 minutes and he changed the battery on spot. Good Job!

Woody

Jul 11, 2015

Great experience .Overall everything was very pleasing

KatG68

Jul 10, 2015

Michael Collins was great to work with. He was accommodating and pleasant and made the entire buying experience a delight! He even delivered our new car to us at our house when we had a little issue addressed.

Dr. Cynthia R. Mayo

Jul 9, 2015

I purchase an automobile from McGeorge Mercedes Benz and the experience exceeded expectations. Everyone was friendly and accommodating. Irvin Rich was a fantastic salesman. He was very helpful and provided all the information needed for the purchase,

Dean

Jul 9, 2015

This visit I took my car in for 4-wheel alignment on my new tires. My service advisor was Peter B. and my service technician was Kevin Griffis. Both gentlemen have been helping me for several years with multiple cars. I try to get Peter's help whenever he's not with other customers and Kevin is the only technician I ever trust to work on my car ! Both are professionals and do an excellent job of representing the Mercedes brand and are both reasons why I'll continue to recommend McGeorge Mercedes to my friends and relatives. It's nice having the peace of mind knowing that your vehicle has been worked on by someone who has honesty ,skill, and integrity and who takes pride in his work , all traits sorely lacking in today's marketplace . Thank you . Dean Ferren

Gloria S. Carroll

Jul 8, 2015

"Truly Exceptional Service" I was 100% pleased with the service department.I had an issue with a message display concerning my tire. The service department was not expecting me. I spoke with Chris Garland and my issue was handled immediately with pride and respect to the fact I was dealing with a time frame due to my job. The exceptional service and courtesy that I received was outstanding!!!

Lisa Jones

Jul 7, 2015

I was completely satisfied with the service I received. The technicians and the service manager were cooperative, knowledgable, and very polite. The work was good quality and completed in a timely manner. I keft feeling that I had received good customer service from a friendly organization that knew their job.

graybenz

Jul 4, 2015

The problem I was having with my CD player, it would not eject. The repair was completed and I haven't had any more problems with the CD player.

mbowner

Jun 27, 2015

Everyone at McGeorge is courteous and helpful, and will go out of their way to ensure customer satisfaction. Always a pleasant experience! Thank you very much!

Seth Carroll

Jun 26, 2015

The whole time we were treated great. Awesome experience!

GERALD MCCULLEN

Jun 24, 2015

I NEED WHAT I NEED WHEN I NEED IT;I ALWAYS GET WHAT I NEED WHEN I NEED IT AT MY LOCAL SMART DEALER

Ms. Randall

Jun 24, 2015

Great experience, super customer service, service advisor (Chris Alston) extraordinary, no complaints and will refer dealership to family and friends with no hesitation!

Ezontheeyes

Jun 23, 2015

Mercedes At Richmong BC auto mall are cheats. Be carefull when dealing with these guys. Just run to ur nearest Audi bmw or lexus dealer. It is just not worth it these guys put a lot of add ons to the car and make u believe that they are mandatory like the taxes and when u confront them they dont answer or return ur calls. The mercedes three point star means something else now guys. We know that they have targets and that they are losing market share but this isnt the way to meet your targets. So sad and pathetic.

Tonya

Jun 22, 2015

Went very well. Service attendants took care of my needs appropriately. Would visit again. Price was average. Venue was clean but smaller than what i expected.

JW

Jun 21, 2015

This Dealership has maintained its level and commitment to excellent service.Good records and always meets a time commitment for completion of work.15 years of very good relationship.

Mia

Jun 21, 2015

This dealership has always been my "go to" dealership! The attention to detail and helpfulness has always given me a great sense of comfort. The people who work at this dealership are by far the most helpful and nicest people to work with! I recommend this dealership to my friends and family all of the time. I am loyal to this dealership because I know I will be well looked after!

Glenn and Mary Johnson Fields

Jun 20, 2015

Service was fast and efficient. As always, Peter took good care of us.

Herbert Jones

Jun 20, 2015

I love this dealership!!! Especially Chris Alston in the service department!!!

mrcrane111

Jun 19, 2015

From the moment I entered into the showroom until I drove away after the purchase, I felt the attention I received was incomparable. On top of that, my salesperson, Irvin Rich and his manager, Chris Dail gave me exceptional service. Better yet...when I came back three days later and showed them a pre-existing split in the carpet, they didn't hesitate to offer to fix the problem at dealership expense. At closing of the deal, Christine Wright, your Business Manager was professional, informative, and non-pressuring. Overall, I couldn't be more satisfied. Even Brenton Evans, your New Car Sales Manager was great. He attached my license plates and we conversed and found out we had similar connections in the car industry in Richmond.

brobins

Jun 18, 2015

Great experience. Timely, accommodating and exceded my expectations. Offer was made to handle repair of scrape to my wheel cover at a later date. I was told to just call ahead and let them know that I would like them to arrange this repair for me. Surprised that they would do this for me.

LizP

Jun 15, 2015

We bought our last car elsewhere due to a bad experience at McGeorge, after 7 years I wanted to try again. We were pleased with the service! Mike Rudin helped us get exactly what we wanted within the time line we had. He works late! and is available early too! Last but not least, you can be sure that he knows everything about the car you buy, and that you will too! Mike took as much time as I needed explaining and teaching me how to use every feature our car has to offer....and.... if you forget....he is happy to set time aside to help again!! All in all buying our new car was a pleasurable experience this time!!! Thank you Mike Rudin!!

Norine Andrews

Jun 14, 2015

I was told my car was clean. My car did not look as if it was clean. I hope this is not the standard Mercedes Benz of Richmond have for cleaning a car. The car I was given to use while repairs was made on my car was so dirty. If I did not have to be at work I would have just wait for my car to be completed.

Ron B

Jun 14, 2015

My experience at MB-R was exceptional from service associate ( Chis A. ) to the complimentary car wash. My initial problem was diagnosed and fixed. They even fixed a yearlong issue the vehicle had without me asking. To top it all, they through in a state inspection that would be due in 2 weeks. Great job MB-R !! Other dealerships should follow your customer service example.

Mansour Mahban

Jun 8, 2015

I would like to thanks Mr. Chris Alston service adviser at Richmond Mercedes Benz.Mansour Mahban

Dick Steiner

Jun 7, 2015

Have been a customer for twenty-one years and eight purchased cars. The service has always good and has improved in the last few years. The facility has improved continually and the staff has aways been great to work with.

Randy350E

Jun 6, 2015

Absolute Great Service!!! I brought the car (350E) in for an oil change without an appointment. Chris Garland, Service Manager, got me right in and out within 1 hour. Thanks Chris and team!!

Stargazer

Jun 6, 2015

I stopped into the dealership to ask a question about a message light and they were able to get me the next day. Very happy.

Phoebe Easley

Jun 5, 2015

Excellent service. Chris Alston is the BEST service advisor.

1DOC

Jun 5, 2015

There was consideration of safety and time management from the moment that I arrived. The mechanic, receiving my vehicle, advised me of the wait time and referred me to a very competent service personnel. (Craig Johnson) He explained the process for diagnosing the problem and indicated that I may need to leave my car over night. I was called and advised that the service would not be completed until the following day. Upon returning on the next day, I was advised that the car was ready and after completing my financial obligation the car was brought to the service area. Craig Johnson is to be commended for his professionalism in working with customers.

OldGuy46

Jun 4, 2015

The purchase and delivery processes were pleasant and efficient.The people involved from sales and finance were extremely knowledgable and concerned with my experience.I couldn't think of a better place to buy a car.And, the car's pretty good, too.

Bob

Jun 3, 2015

Thorough knowledge of electronic components malfuntions and technical work to take

Tom Lobred

Jun 1, 2015

While visiting Richmond, the dashboard told me that a tire sensor was not working. I went to Mercedes-Benz of Richmond. Excellent service. Problem was found and fixed in a short period of time.

Theron Gilliam

May 29, 2015

My experience with Mercedes has always been good. They are courteous and responsive.

Ruth Leisy

May 28, 2015

Everyone, and I mean EVERYONE at Mercedes Benz of Richmond went above and beyond to help me find just the car I wanted. This is my second car from this dealership (& Mike Rudin) and I know it won't be my last!! From beginning to end, the experience was seamless and quite enjoyable! I love my new car!!

Dawigit

May 27, 2015

This dealership has the best customer service I have ever experienced. The vehicle I purchased is great and the follow up after purchasing from the salesman is wonderful. Shop here for your next vehicle!

Amanda

May 25, 2015

I highly recommend McGeorge Mercedes and Ruth Albert in particular. The dealership has an amazing staff from service to sales the experience is terrific. I am always welcomed and treated like a real friend. The car I chose is beautiful. I will miss my wagon (140k miles, so it felt like a second home) but I'm excited to enjoy my new wheels. Thank you, Ruth!

Florence Maisch

May 25, 2015

We have purchased three cars from this dealership, and we have always gone back to them for service. All our experiences have been very positive and the sales and service teams are very professional.

Brhamy

May 21, 2015

Always very professional and fast service. A repeat customer. Always have car washed and nice loaner while car is being serviced. I am very happy.

formerowner

May 21, 2015

Took my car in for service as I had done for several years. Got a call from the dealership that that had hit another car while turning in the service area. I would have though they would have offered my something for denting my car. I was told I received a loaner and I should by happy about that.??

Herbert

May 21, 2015

Excellent - Craig is especially good to work withservice receptionist and cashier are always courteous and helpfuleveryone in the dealership is friendlyThank you !

Silver Fox 1

May 20, 2015

I bought my car in for Service A. Was told this qualified as an "Express Service". To my surprise my car was serviced and washed within an hour. Great service!!

Ron

May 19, 2015

We have shopped with Mercedes of Richmond in the past and will in the future. Fadil is the best of the best! Ask for him when shopping for your new car!

S550&ML400

May 19, 2015

We were in the market for 2 automobiles, having just moved back to Richmond. We went back to MB of Richmond based on our previous experience. Fadil Pehlic once again found us exactly what we were looking for. He's a consummate professional, as were all the folks we worked with to finalize the deal. A great experience !

luvmycar

May 15, 2015

I drove in, was pleasantly greeted, quickly signed into service and received my vehicle, inspected,cleaned in a very timely manner. I always look forward to the friendly and fast service from this dealership.

Dr. Teresa S. Johnson

May 12, 2015

Our car buying experience was stress free. Mike was professional, helpful and courteous. Though we visited the dealership on a Saturday evening, returned Monday, and took possession of the vehicle Wednesday (it took a few days to get the car, one car was immediately sold, and the other car needed to be transported from another location), our communication with Mike was excellent. His demeanor never changed, which was a plus. He was genuine.

SCS

May 11, 2015

Craig Johnson was very attentive and helpful with our cracked windshield. Though we felt it was a warranty issue because of the nature of the crack, we were pleased with Craig and the dealership in replacement of our windshield. This is not the first windshield on a Mercedes that has been damaged while we possessed the car. We do feel that Mercedes should try to make windshields that can endure small rocks or items hitting the windshield.

Good husband

May 8, 2015

Chris Dail and Mike Rudin worked together during a busy time to make our purchase prompt,efficient and a very pleasant hassle free experience. All paperwork was compleated promptly, car was cleaned and we were on our way in a short while. Mike worked with us explaining the options on the car.

Gerald

May 7, 2015

The salesperson that helped me was very knowledgeable and he added insight as to my repair work with good explanation of the varies items being repaired. He also kept me informed as to the status of the repair work. My overall opinion of the service that I received was great.

ELA

May 6, 2015

Excellent service! Timely, friendly and professional!nice waiting area and hospitality items. Check out efficient and thorough. Attitudes all positive and willing to help the customer

Marshall

May 6, 2015

Chris Alston is wonderfully good with people and the rest of the staff are just as friendly. It looks like they fixed the problem. Thanks.

pcscholar

May 5, 2015

Quick diagnosis of issue, communication from service advisor as to the extent of the problem and future impact on functioning of the car. Service advisor was concerned about my convenience and preference regarding loaner car.

Lori m. Evangel

May 3, 2015

I had to take my car in for a recall of a hood seal.Service wash refract, quick, friendly, helpful.Peter L. Berghuis was my assigned person. He was fantastic!The environment of the dealership very inviting, warm, nice.

Shelton

May 3, 2015

Excellent as you would expect for a luxury dealership

Sue melzig

May 2, 2015

Chris is the best. He operates from the mode of trying to figure out what he can do for the customer before he's even asked. He couldn't be nicer

Patrese P.

May 2, 2015

Craig Johnson took the time to explain the services that were needed and why. He was exceptionally professional. He did not rush when working with me, and he answered all of my questions.

Angela

May 1, 2015

Unfortunate the guys in the shop that were doing my service forgot to check my front tire for a leak, now I have to come back and reschedule and spend another 30 minutes there.Chris did great, he noted the problem however the people in the shop overlooked his request.

Marquis

Apr 30, 2015

The best friendly people u can trust and depend on a wonderful place to go.

ANTAR ABOUZAKI

Apr 29, 2015

GREAT TEAM. RON SHABAN AND LOGAN BUNGER DID A GREAT JOB AND WENT THE EXTRA MILE!

ccj

Apr 27, 2015

The service representative was polite. I was told what needed to be done (I needed the cover on a light replaced which involved removing the bumper) and it was achieved in a timely manner.

Susan

Apr 24, 2015

Very courteous, professional and car was ready as promised from regular maintenance appointment.

Cathy Augustus

Apr 23, 2015

Mr. Alston was very professional and address my concerns about the condition of my vehicle. Car was taken care of in a timely manner. The entire staff was a delight. The car was cleaned on the outside. I suggest vacuum the interior. Overall very satisfied with the service.

Paul P

Apr 20, 2015

Outstanding process and delivery. I would definitely do business with Mike Rudin again!

Nightingale

Apr 19, 2015

On time service... With a smile and answered all questions. Ordered needed part for future service visit. Loaner vehicle was a tremendous help! Keep up the great work

warden

Apr 19, 2015

The Richmond dealership has excellent service. Mr. Craig Johnson is my service rep. and he is excellent and very professional. The loaner car allows me keep my appointments while my S Class is being serviced.

MB Driver

Apr 18, 2015

Excellent Dealer performed inspection within time and my car was ready on t ime. I have used this dealer for many years and they consistantly perform well.

asliger

Apr 16, 2015

They employees are always so friendly and helpful in whatever they can assist me with. During my recent visit, I was in a time crunch, and the team did everything they could to accommodate my time needs, but still ensure quality service. They kept me adequately informed and thoroughly explained everything to me.

catherine1

Apr 16, 2015

great service and will be back again, great experience and i enjoy the loaner car while my car was service and enjoy my wash car

Herbert Jones

Apr 14, 2015

I went to the McGeorge Mercedes Benz dealer for service, as always everything was perfect! My service advisor is Chris Alston and he is awesome! I am very happy with the quality of service and commitment there.

Kelsey

Apr 14, 2015

So many nice people work here and they took such good care of us. We didn't have much time and Mike had all of our paperwork done when we arrived.

Suzanne Wolstenholme

Apr 14, 2015

I always receive helpful and professional service from McGeorge. At least 20 years now.

Ann Brubaker

Apr 10, 2015

Mercedes of Richmond was very helpful for me to have my yearly inspection and check-up completed. All of the departments worked together well and assisted me anyway that I needed help. Peter is a very well trained, thoughtful, responsible gentleman! Thanks again!

LaMejiaRose

Apr 10, 2015

Wonderful experience. Everyone was very friendly, accommodating, and professional. Special thanks to Michael and Kathie. The Benz is very, very nice. WOW and double WOW !!!

JMW

Apr 8, 2015

SERVICE MANAGERS AND ASSOCIATES ARE ALWAYS WILLING TO WORK WITH YOU TO YOUR SATISFACTION ..

M. Miller

Apr 8, 2015

The purchase experience was excellent. They really worked with me & gave me a good trade in on my old car.

Rlogan

Apr 8, 2015

The service reps at Mercedes-Benz of Richmond are always friendly and exemplify exceptional customer service. During my recent visit, Craig Johnson took care of my drop off, loaner and kept me informed of the status and expected cost of the service.

Jan

Apr 2, 2015

Done on time, in and out quickly, service staff was excellent. Dropped off on Friday and picked up on Saturday when promised. Great job to all!

bafdisney

Apr 1, 2015

Riding from NY to FL, our tire developed a bubble which would've been dangerous to ride on such a lengthy trip. We showed up at the dealership at 8am Sat. morning with no appointment. The sales mgr. & staff were understanding & promised to get us back on the road ASAP, which they did!

AWelch

Mar 31, 2015

Fadil made my first Mercedes purchase experience painless. He provided excellent service and information without being pushy. Fadil let the car sell itself and provided us with the resources we needed to make the decision easier. Fadil respected our time by letting us make the decision at our own pace. I love my new Mercedes 350 SLK. Thank you for the refreshing sales process and excellent service the dealership has provided!

Robert

Mar 31, 2015

Fadil is a pleasure to work with as was Keith Reddy and everyone in the sales department. This is the 10th Mercedes that my wife and I have purchased from this dealership.

C230gal

Mar 28, 2015

I have been using MB of Richmond service center since 2009. I have never had a bad service experience. The Advisers are so knowledgeable and friendly - Chris Alston, Chris Garland, and Peter Berghuis. Great customer service is so important and MB of Richmond understands this principle. Keep up the great work guys!

J. Shepherd

Mar 25, 2015

My service advisor, Mr. Chris Alston, makes sure I feel that my vehicle will be well taken care of and all repairs performed with quality. This gives me confidence when taking my car for any service needs. I would say the waiting area could use an update for comfort.

Search

Mar 25, 2015

Logan was my service provider.He was very helpful, answered my questions, and made my car repair experience am exceptional one.Logan demonstrated communication between the repair shop and to me, resulting in clear communication and pleasant experience. Top notch service assistant manager.He should be The manager. Thank youPhilip

tiffandrich

Jan 26, 2015

Working with Jen on a new C300. Took it for a test drive and then arranged for an overnight extended test drive this past weekend. I called Jen Friday morning and he had the car ready for me when I pulled into the dealership that afternoon. He actually pulled the car up while I was still getting out of my car. He already had a copy of my drivers license so all he needed from me was a signature on the contract that he had already filled out. Couldn't have been easier. Test drive went well and returned it without any problems. Still haven't decided if I'll go with the Benz or something else. Will update this review if we start to discuss pricing and how well that went.

M. L. Jefferson

Dec 31, 2014

It was never my intention to purchase a Mercedes. I was looking at a Lexus or BMW. What a world class experience! My sales consultant Jen was outstanding. He was extremely knowledgeable and very patient. I test drove 4 different vehicles. They listened to my needs and went above and beyond the call of duty and exceeded my expectations. From the receptionist at the front door to the General Manager, they treat you like royalty. They have made me a Mercedes customer for life.

Ray Arras

Nov 22, 2014

Our experience last Thursday was the first since we purchased our MB at MB of Richmond. We drove approximately 80 miles from Orange, Virginia. From our arrival greeting, to processing our work order request, to our timely departure, we were impressed with the professionalism of the entire staff. Peter, last name unknown, our service representative was most helpful. Peter understood the concept of our needs, had the necessary skills, and his customer service as outstanding. Thanks to all and we look forward to seeing visiting once again as service needs require. Ray and Irene Arras

R.Graham

Nov 21, 2014

.McGeorge Mercedes has top rated employees. The dealership is very lucky to have such excellent employees working for them. Everyone treats you like royalty there. They make sure you are quickly taken care of and treated professionally.

Darrelld

Nov 20, 2014

Unscheduled service required...showed up, checked in, loaner supplied, out and about until repair completed.

john banu

Nov 20, 2014

Excellent service from every respect. A 10 rating in all areas.

Manju

Nov 20, 2014

The free service clinic was a great way to find out if there were any problems before the winter got started. It was nice of them to have food and refreshments during the wait too. Overall very we had a very nice experience and would recommend any one else to go to their service clinics too.

Tina Winkler

Nov 15, 2014

Loved being able to get the loaner car on the spot on the same day!!

CE Avery

Nov 14, 2014

They were, as always, very professional and efficient. They make it worth the trip (time) to travel from Williamsburg (1 hr) to get service (and buy a car).I recommended them (and he uses them) to a friend, who moved here from Maryland.

Kathy

Nov 13, 2014

Always a pleasant experience. Extremely professional group of employees.

Angela

Nov 12, 2014

A truly outstanding experience in every way. My sales consultant was an expert on the cars he had for sale. The sales manager was personable, a car lover, and just a great all around person to talk to and do business with. The finance people were great. I have no doubt that the service department will be as outstanding as the rest of the people at this dealership. And after I drove off the lot in the car of my dreams, I received a follow up phone call from the dealership to see if I was 100% satisfied and if I had any questions. Love these people! The cars are beautiful, and of the highest quality.

etdeeb

Nov 11, 2014

excellent service,they have earned my business,car was cleaned when i picked up. everybody was very freindly.ron shaban and logan were very helpfull.will keep bring car back for service.

donna c.

Nov 9, 2014

professional and nice. unfortunately for me, mercedes will not honor their commitment to craftsmanship and repair (n/c) the comprised broken balance shaft in my 2006 e350 wagon.

Eugertha Minnicks

Nov 9, 2014

Good experience-all positive! Courteous, helpful people!E

Bruce Tyler

Nov 8, 2014

I appreciate the way the folks in the service department took care of my car.

knraman

Nov 7, 2014

I was extremely impressed with Christopher Alston's responsiveness and attention to detail in managing my concern. The car was returned to me as promised and was in an immaculate condition.

phatassbelts

Nov 7, 2014

In for a oil change. Reception outstanding. I had an appointment so they were waiting on me. Representative C.Alston quickly acknowledged my arrival, swiftly prepared my paperwork, answered my question about my keyless entry system, and directed me to the waiting area. My vehicle was ready in a timely fashion. My vehicle came back not only serviced , they cleaned it too. :-) Overall my experience there made me feel like a MVP customer. Mcgeorge is the best of the best.

Beth nad Gerry Balallo

Nov 4, 2014

The best servcie. Mr Chris Alston is awesome !!!!!He made us feel very important and treat us 1st class . You are lucky to have him working for you.

coatesmlc

Nov 3, 2014

Mike Rudin was as good as it gets from start to finish! Great communication and knowledge of the product. The process was quick and effortless. Mike went out of his way to promptly answer my emails and calls even outside of his work hours. I will definitely buy from him in the future.

Denise Mason

Nov 3, 2014

Absolute quality and awesome customer service! Chris is always professional and attentive. He listens to my concerns and always make sure I am 100% satisfied with the service that I am provided. He's the best!

RB

Oct 30, 2014

Excellent. Especially good service from Mr. Chris Alston.

GregNice1

Oct 29, 2014

This particular dealership tried to pass off a damaged vehicle as clean. Once they realized the mistake, they changed the vehicle description but called the repairs as expert. My mechanic pointed out numerous "non-expert" repairs including aftermarket parts, debris in paint, drill holes, ect. The vehicle sunroof also malfunctioned and would not close. Sure, they marked down the vehicle price about 1K but that doesn't make up for the existing damage and future problems. Really, nobody wants to buy a previously damaged car, there are better options. So they make a ton of money selling the customer a new benz, and then try to pass off the poor quality trade-in as clean and in good condition.

JULIE

Oct 27, 2014

STATE INSPECTION FOR MERCEDES CUSTOMER SHOULD BE OFFERED COMPLIMENTARY!I HAD TO REQUEST FOR IT.PARTS N LABOR TEND TO BE ON THE HIGH END FOR SERVICES DONE AT WORKSHOP BY MECHANICS.

Charles Hicks

Oct 25, 2014

Excellent svc, excellent salesman. We couldn't have been treated any better if they had tried. The whole McGeorge (Broad Street) Family made us feel extremely important. It was a wonderful experience and we thank you.

JCalder

Oct 25, 2014

Chris Alston is amazing!!!! Once again he has blown me away with his professionalism. At the end of the day he truly cares about me and my experience!Thank You Chris

smithj915

Oct 23, 2014

I have been satisfied with the quality of work that I have received over the years with the dealership. The personnel are very professional and courteous.

Bobby Hedgpeth

Oct 21, 2014

The service I received was excellent. The mechanic and the Service Representative reassured me and eased my concerns about my car. Thank You so much..

Bill D

Oct 20, 2014

Great customer service. Second car purchased from this dealership.

Anne Marie

Oct 19, 2014

I was in the rea for business reasons. The dealership is very professional, quite helpful,and courteous.

kphickok

Oct 18, 2014

I had not used Christopher Alston before, and I found him so incredibly helpful and friendly. I had thought my car would have to be sent to the machine shop to fix the engine, and it turned out, with Alston's help, that the car could be fixed in other ways. I was very relieved.

jconaway

Oct 15, 2014

My son and I visited McGeorge Mercedes Benz of Richmond to look at a 2013 Mercedes E Class convertible they had in stock; the salesman (Michael Collins) that greeted us was extremely knowledgeable and very professional. While it turned out that particular Mercedes did not fit my budget, Mike worked hard to get one that was. A few weeks later he called to tell me he had the perfect car for me. The vehicle was great, and we were quickly able to agree on a price. After having the car for a couple weeks, I had put together a list of mostly minor problems and contacted Mike, he was quick to set me up an appointment with the service department and arranged for a loaner vehicle. One of the issues involved the finish on the wheels. On this note the dealership exceeded my expectations buy having all four wheels completely reconditioned. This took almost two weeks, but I was exactly what needed to be done, and as I was provided with a nice loaner vehicle the entire time, I had no complaints. When I picked up my vehicle, Mike was right there to make sure everything was corrected to my satisfaction. Well done!I usually hate car buying, but Mike and the crew at McGeorge made it a pleasant experience. I would highly recommend them to my friends and family!Cheers, John Conaway

akshaban

Oct 14, 2014

Great people. Not that I need any further service at this time, but I look forward to my next visit. Christerfer in service was great to work with. He explained everything to my satisfaction. Thank you Chris.

WH

Oct 11, 2014

everything was completed on time,they provided a loaner and even washed my car

Al Freeman

Oct 10, 2014

Overall, I was satisfied with the service performed on my C280

Patsy

Oct 10, 2014

Whisked me right in, escorted me to the lounge and served me blueberry muffins while they changed my headlight and washed my car. My Saturday was off to a great start with first class service!

The Arringtons

Sep 30, 2014

This was by far the best experience we have had with Mercedes-Benz in Midlothian! We were met with concern and the desire to satisfy our needs, no matter the time or effort involved.The result couldn't have been better and all those concerned with the process were helpful, considerate and made our experience absolutely awesome!

Laura Whaley

Sep 29, 2014

Scott was professional and patient as I had some extended warranty details to work out. Thanks for the wonderful experience. I'm now a committed customer at your dealership!Laura

Linda B Sinclair

Sep 29, 2014

Ryan McCray was very professional in handing my service request. My car was checked in within minutes of my arrival. Ryan informed me of the required service and would notify of any concerns. My wait in the waiting area was wonderful and within the expected timeframe. Customer service was awesome and I've come to expect nothing less!

Salvador Pena

Sep 29, 2014

Always great service. Mr. Parker is very good at making one feel special. Nice job!

Dean

Sep 28, 2014

Everyone was very helpful during my initial inquiry and I felt confident that I would be taken care of and that it was well worth my two plus hour drive to the dealership to buy from them. I have four dealers that are closer, but decided on purchasing from Midlothian MB. I have already referred a friend to my salesman.

Jim

Sep 28, 2014

Very friendly and accommodating people at Meecedes Benz in Modlothian

John R Swistock

Sep 28, 2014

Scott kept me informed as repairs progressed and he provided a very good loaner car

Audrey Sarkees

Sep 27, 2014

Service was timely, car was ready sooner than expected.

Erskine Morris

Sep 27, 2014

It was a great experience of the standard of service I received, as to service I had in the past. Mr. Lambert, the Service Consultant did an outstanding job keeping me informed on a daily basis during the period my vehicle was undergoing repairs. My sincere thanks to Mr. Patton for the outstanding job he has done, ensuring that all repairs were completed at a very high caliber and professional standards.Thank you gentlemen for the great job you have done.Erskine Morris

Hughes

Sep 27, 2014

good deal the paclage was sold at the begiing and has worked out well,

Jean Hillsman

Sep 27, 2014

As always the customer service is wonderful. They are so concerned about customer convenience and the quality workmanship usually requires only one visit. We recommend BIll Cochrane and the Mercedes team to our friends and family. Great job!

Robert Wynn

Sep 27, 2014

Outstanding Performance from entire team!Salesman (Mr. Barker) was great in all his duties and responsibilities!Finance manager- she took great care in serving us!Truly servants of our community!My wife and I love this vehicle!!!!!!Thank you Guys

Susan

Sep 27, 2014

I was treated well from start to finish. My only suggestion would be if there is not a loaner car available you offer another option so that the client wouldn't have to ask for sales manager. Everyone might not understand how willing they are to take care of your needs. I spoke witn Ryan and I was handled extremely well immediately. Brian in service was excellent !

Patsmercedes

Sep 3, 2012

Doug, our client advisor and Jay Ramsey, Finance Director really went out of their way to assist us in trading in our 2005 320 and purchasing a 2010 350. We received a special sales event invite for Saturday (June), while running late, Doug and Jay stayed late assisting my wife until I arrived. For the next few days they worked diligently while keeping us informed with various options. It was a very happy day when we received the call from Jay to come and pick up the car my wife fell in love with. Big thanks to David R. McGeorge, this is the second Mercedes we have purchased from him and Big Big thanks to Jay, Doug, The GM and the crew over on McGeroge Mercedes, Midlothian.

ghhunter

Mar 17, 2012

I talked with John Yeglinski on the phone about a new tocoma double cab. I found John to be very knowledegable and a pleasure to communicate with. I was willing to travel over one hundred and fifty miles if I could get the right price. I requested the "Out The Door" total. John returned my E mail promptly with a price I was willing to pay. I guess I expected some hidden charges or add on charges as I have been talking with local dealers!So, the best memory of Mc George Toyota is the honesty of John, the true price.I thank your dealership and I thank John for this pleasurable and friendly transaction. Sincerely, Morris Causey

tjkachel

Aug 1, 2011

I consider this dealership "A Class Act!" I have purchased several cars from Ruth Albert and have always gotten an honest and fair deal. The next time I buy a Mercedes, I will give Ruth a call! My service experience has been exceptional. Patrick Thompson, the service manager, has taken care of my cars for a long time now and he has been fantastic! After all these years, I feel like we are old friends. What more can you ask from any organization?!?! I highly recommend this dealership!!!

soupman1951

Jun 12, 2011

I purchased a pre-owned vehicle 3 months ago, Mr Anderson & team treated me like I was buying a Brand New Mercedes. The experience could not have been better. I have been buying cars for 40+ years and this was the best overall experience I have had. Fair Price & great service what more can I ask for. Thank you David R McGeorge for a very professional purchase.

gmom49er

May 11, 2011

Began having car serviced in Richmond, VA., approximately December 08. First service advisor, I believe was Mr. Christopher Alston and currently still is. The overall experience/service received was and continues to be excellent. Mr. Alston is to be commended for his professionalism and in all my dealings with him, he is such a wonderful human being. Service has also been excellent and I have had only one minor incident over the past 3 years that was immediately corrected. Mr. Alston was not my advisor at the time. Highly Recommended

nfrancismason

Jan 31, 2011

Unfortunately I had a less than positive experience with this dealership. I traveled 120 mls to purchase a used car, and was contacted several times by the sales person encouraging me to see the car. Was told that it had a thorough inspection, and was in excellent condition. I was very familiar with the vehicle because I had one very similar. When I went to pick the car up everyone was very nice. However in driving the car home I realized that the brakes were very soft. I contacted the dealership and after 4 days of the run around I was told to have it checked by a Mercedes Benz dealership locally. I took the car and after an inspection was told that the brake fluid was very low and discolored. In fact it appeared to have never been replaced. Of course I was extremely upset, in addition to the fact that I felt misled because there were other things about the car that were not intact, (digital clock and temperature reading), and I shared the importance of this with my sales person. But he never bothered to mention that they were not working. In fact he also failed to mention that the wood grain was crack by the gear shift, and the middle section interior light bulb need replacing as well. The long and short is I would never have expected this from a Mercedes Benz dealership. I love the car, and will likely purchase another, but not from David McGeorge Mercedes of Richmond Virginia

azim198

Aug 17, 2010

Excellent dealership.Very friendly staff.Jason assisted us from the start till the end. It has been a hectic time looking for a camry but jason has been kind enough and out of the way to get me a good deal.Would definetely recommend them to my relatives and friends.

itsme9999

Sep 1, 2005

We've been loyal customers of this dealership for the past 4 years. The sales people I have dealt with are always friendly and not pushy at all.Their service department is good - I have had all my issues resolved in a friendly manner. Mostly on the first trip, but on the few occasions that there were problems after a visit, they have been more than willing to work with me, in a very friendly way, to resolve my problem.Their parts department deserves a special mention. The gentleman I deal with there is superb in his knowledge of parts, and have found parts for me that had other dealers stumped.In the end, it really pays to develop a good relationship with a reputable dealer, and I am very happy to do business with McGeorge's.