Used Cars for Sale at Mercedes-Benz of Seattle in Seattle, WA

Herbscar

May 3, 2016

The whole experience at Mercedes Benz was top notch. Our salesman couldn't have been moreaccommodating, understanding and kind. The transaction took place in such a professionalmanner and we would highly recommend Mercedes Benz of Seattle.

susanasison

Apr 18, 2016

My husband and I have been going to MB of Seattle since 2013, we have lease 2 cars and purchased 1. We have been very please with the excellent customer service with every transaction, we have received professional customer service from the sales, service, shutter service & management departments and have been very satisfied with the staff and service. I highly recommend for you to see Teddy Lim if you are interested in a lease or purchase of a Mercedes Benz.

RM

Apr 3, 2016

Alan Keith is a no pressure salesman because he is confident his products sell themselves. I highly recommend using him for your new or used car needs.

Sonika

Mar 19, 2016

It is a great dealership. Good deals on new cars. friendly and professional staff. Awesome experience . Great customer service. Teddy helped us to get the exact car I wanted at a great price.

mercedes4Jeannie

Mar 14, 2016

In my opinion, one can't really judge the integrity and quality of service from a dealership until a new buyer has the opportunity to use and evaluate the service department. What I can offer however, is an unequivocal recommendation for my purchasing experience at Mercedes-Benz of Seattle. The new car sales representative, Alan Keith, was very patient, knowledgable, and diligent in assisting me in making a purchasing decision. I've waited two months before submitting this recommendation because I wanted experience with my new vehicle and I can now confirm that it is living up to all the expectation as presented to me by Alan. It's an absolute pleasure to work with Alan and to own and drive a Mercedes. I'm certain that I'll be a repeat customer if the service department meets the same standards as the sales department. Jeannie Butler

Brianrh

Mar 9, 2016

I've been to all local MB dealers in the Puget Sound area and purchased cars from all of them, we decided to try out the new Seattle Dealership and were more welcomed than we ever have been. They were there to make our experience with MB special and they truly came through! I plan on doing all future business with MB Seattle, we were treated so well by every department. The dealership itself is a show place, state of the art in every aspect and what a way to show off the beautiful Mercedes Benz automobiles. When we picked ours up, it was presented in mint condition, the detailing was spectacular and in an area where we could spend all the time we wanted going over the entire car with our salesman, learning about all the new MB features - it was quite a day, but better yet it was quite the car to drive home in!

DD

Mar 7, 2016

I dealt with Teddy Lim in my recent purchase of a new car, and chose this DealerShip due to its reputation in customer service and professionalism.. Teddy showed and emit professionalism from start to finish.. From QUICK AND PROMPT communication, negotiation and delivery of the vehicle.. And aside from that, he was also able to work around my schedule and buying processes.. My buying process was all purely online (conveyed that to him early on), i dont like to deal with the hassel of buying in-person and be told what to do and what I should look at here and there.. Not at any point Teddy was a salesy sales person (professionalism in my book).. I was able to shop at my own sweet time and selecting the vehicle that I like and be left alone.. Whenever I would have a question and would like to get to know more about a particular feature, I would simply text him.. This is where his promptness shine for me.. it was unimaginably quick and creative.. I have dealt with many sales associates in purchasing a vehicle and majority of the time I would get hours of delayed responses or they would simply forget about you.. With Teddy it was quick and simple... He would also inform me whenever he has a guest in the middle of our conversation so my expectation of his replies would not be immediate.. In fact, he would sometimes reply back to me way after his business hours due to my schedule.. I never at any point in the process felt forgotten.. After I have found the car that I liked, I moved on to make an offer to Teddy and the DealerShip.. Bare in mind that majority of the dealership in USA would only entertain an in-person offer, which I completely understands considering many shoppers would shop the price that they get.. I have been in sales my entire life so I respect them and their requests.. It was the case here as well.. I told Teddy that I was solely buying from him (no shopping) due to the ease he has given me and would like a good deal.. It was completely smooth as silk.. I told him the price I wanted (being reasonable, and keeping in mind of Teddy's services) especially with all the information you can find online, and boom, I was able to pick up the car the next day.. In all, Teddy delivered period.. If you are considering Professional Services, this is the place and Teddy is the person to go to.. Make sure as a customers that you do what you say are going to do and not shop around if you would like to be taken seriously..

Gianini

Mar 6, 2016

the employee has nice attitude. Before i bought the new car, he patiently helped me to find the car i expected. Due to my poor knowledge to the car, he still patiently explained the different functions with other cars. Then he showed me all the convenience of the car. Also he let me get in the car, showing me how comfortable the car is. i highly recommend this place and this employee. For me, i was absolutely enjoying this possess of finding, knowing and buying this car.

recentbuyer9

Feb 20, 2016

Sonal did a great job working with us to get us the right car for us. We did almost everything online and over the phone. Made car buying simple, easy and stress-free.

Hikenut

Feb 6, 2016

To start the only car I enjoy driving is a Mercedes. I say this despite owning other model cars and having shopped and tried all the top luxury model vehicles. To be fair I have been driving a Mercedes for over 16 years. Several models both used and new. My greatest pleasure in owning a car was finding the Phil Smart dealership years ago. Mercedes quality and innovation are capped off by the Dealership selling the cars. The experience at Mercedes-Benz Seattle is the culmination of dedicated people who put a huge human touch in your purchase of the utmost in driving technology. You pay for what you get and at Phil Smart you get more than you pay for because pleasure is free.

reyez07

Feb 1, 2016

I definitely reccomend this place and especially the employee I worked with, He took care of me and fulfilled my requirements with ease! Great overall experience.

Shelly N.

Jan 20, 2016

I have been shopping for a new car for a long time, working with Mercedes Benz of Seattle was an exceptional experience. I am very glad that we bought my gorgeous new GLE from them and would absolutely recommend them to anyone looking for a luxury automobile.

Bruce3032

Dec 23, 2015

Mercedes Benz of Seattle, and specifically the sales person I worked with, Eli Sam, was very professional, patient, and a good listener. His knowledge of the various models and their systems made the car buying experience a pleasure. I would highly recommend Eli and this dealership to anyone looking for this class of automobile.

Mark

Nov 28, 2015

It was good experience. The sales people were very nice and handled the deal in proffecional manner. The manager Sunny was also very helpful in making things worked out. The paperwork was done in the timely manner.

tom in sammamish

Nov 23, 2015

I have bought a lot of cars in my life and I admit to being a bit jaded through those past experiences. I am used to getting pushed for extended warranties and other options at closing. I expect the dealer sales rep to try and get me into a more expensive car than what I have told him I am looking for. Therefore I was pleasantly surprised when Phil Smart of Seattle exceeded my expectations on my purchase of an ML 350 recently. I told the sales rep, Phil Petty, that I wanted a late model lightly used SUV and he stayed in that genre during the entire sales process. He recommended the car I ended up buying over another more expensive ML that they had on the lot because it suited my needs and my budget. The financing was easy and straight forward. They sold me what I wanted and I love the result. I got a great car at a fair price without hassles. Thus far the service department has been more than accommodating getting me in for a couple of minor adjustments and following up to make sure the repairs were satisfactory.

My_GLA250

Nov 22, 2015

This purchase couldn't be easier / more convenient! Thanks for MB's sales consultant Robert Fuchs, who did great job and did share his knowledge not only of car, but financial options as well.Suitable car for us was found after small research. All this did happen very fast and conveniently in relaxed atmosphere. MB Seattle is highly recommended.

Andy T

Nov 9, 2015

Cristian Koch did a good pre-sales job of the vehicles and involved well with the negotiations. Alan Keith was the post-sales person and did a very good job explaining the features of the vehicle during the delivery process.

Dominic D

Nov 6, 2015

Had a recent regular service with another Mercedes dealer and was given a very long list of need repairs. I was not convinced that everything really needed immediate attention. I took the vehicle to an independent mechanic who I trusted with another car, and he confirmed most of the needed repairs, as well as several others which had not been identified by the other dealer. I met with Service Advisor Bill Bellecourt and scheduled the repairs. The repairs and service took two days, and I used the courtesy service to get to and from home. Net result: Cost of repairs came in below the estimates, and the dashboard caution lights are all out now. Thanks for the great service experience.Dominic Maricich

TAESEA2015

Nov 2, 2015

I found myself in the unfortunate situation of needing to purchase a car after multiple years without a car payment and previously purchasing pre-owned Mercedes that I knew the life of. I am pretty loyal to Mercedes (should I say spoiled?) and owned a 1999 E320 which is currently close to 200,000 miles and in the care of a dear friend. My current Mercedes is a 2002 E320 and the current repair/replace of the transmission was basically a down-payment on a new car. This was not an easy decision for me as the idea of taking on a new car seemed a bit daunting. Then in steps John Creseto of MB Seattle. A gorgeous pre-owned E350 was on the SEA website at a price that seemed too good to be true. My Dad called the dealership at 8 a.m. to learn more about the car and it's availability and John was on the phone ready to answer all his questions. John was patient and very helpful to the point that my Dad called me and TOLD me to get over to MB Seattle and see this car. I was there the next day. John was amazing and so easy to deal with! I met the General Manager during my visit and it was a warm welcome. The financing was extremely competitive and Amy was a delight to deal with. I wasn't prepared to actually put money down on the car but knew I was buying this car. I didn't have my checkbook with me and with the kindness and care of the dealership, I wrote a check early the next week instead. When I picked up my car it was in the showroom, cleaned, shiny, and my name was on the car. There might as well have been a big bow on top! John has quickly become someone I trust completely and his knowledge of the car is exceptional. I am a newly devoted MB SEA loyal customer and highly recommend you take a moment to visit them before buying anywhere else.

NA

Oct 31, 2015

I worked with Cole Gorman at Mercedes Benz of Seattle. He was thorough and efficient. After speaking with me knew exactly what I was looking for and set me off in my beautiful new 2015 CLA250 4matic. I am so happy how I was treated, unlike other dealership I was not forced into anything. They were even kind enough to drive me home to get more paperwork. 1st class service. I have had many German cars and dealt with dealerships. By far, Cole Gorman and the team were far knowledgable about the product they were selling and provided top rate customer service. Amazing and unbelievable. They made me feel as if I was in a 5 star hotel. It felt like vacation. Thank you Cole Gorman- Mercedes Benz should be proud to have you as their team member!

hala1300

Oct 16, 2015

Anetha and Alan made my experience smooth and amazing! I am very happy to have joined the Mercedes family! They were both patient and kind I appreciate their knowledge and how much care they took to really work with fulfilling my needs! That goes for everyone I had contact with. Thank you Mercedes of Seattle!

lbrtrader

Sep 14, 2015

Phil Petty and the dealership made my car buying experience fantastic. I highly recommend Mercedes Benz of Seattle to anyone looking to buy a car.

rsarikaya

Sep 13, 2015

They were very helpful from the beginning, very professional. I had a positive experience and a good price on the car. They followed up after the purchase as well.

jasonw2015

Aug 30, 2015

We recently purchased a C300 from Mercedes of Seattle and it was a great experience. We worked with John Creseto and would highly recommend him for anyone looking for a great car buying experience. He monitored the inventory for weeks to find us the perfect CPO car we were searching for. Didn't get any pressure just helpful advice based on what we were looking for. It took several weeks to find our perfect car but in the end we didn't settle and got a good deal and a dream ride.

danb537

Aug 29, 2015

Alan was great throughout this purchase. He worked with me along with his sales manager to iron out all issues on the service loaner/new Mercedes C300 I bought. There was a couple of minor issues and Alan took care of everything in a very professional manner. I would recommend them for sure.Dan

Vinit S

Aug 27, 2015

During our recent car-buying adventure, my husband and I were looking at quite a few car options and we took test drives at 3-4 different Audi and Lexus showrooms. The experience at Mercedes-Benz of Seattle was as perfect as it could get and so we ended up buying our car here. We were working with Joshua Benedict on the deal and we had told him in advance that we were looking at other options outside too. He was extremely friendly, responsive and helpful. We were deciding between a C-class and E-class sedan and he willingly showed us both options, discussed the pros-and-cons and helped us make a decision. We also got a good trade-in offer for our old BMW and had a healthy final negotiation conversation with Joshua and the Sales Manager (I think that was Jeff). Overall, we were very satisfied and happy to seal the deal. People here are very welcoming and great to work with. We highly recommend Mercedes-Benz of Seattle for anyone who wants an easy car buying experience.

Wanda

Jul 25, 2015

I must say I had shopped at several of the MB dealerships but Kathryn Walton stood out.A+ salesmanship. Recommend her! She knew her product very well and answered all questions better than any other sales person in the Seattle market.

countryboy

Jul 23, 2015

Rob and Andrew worked great together as a team and made it happen. Looking back it was a breeze to do business with them. They provided clarity, confidence in their ability to complete the transaction.

tuanvo123

Apr 14, 2015

I just have ML 400 , I love it. good customer services, I had Alan and Hiep helped us, we got a good deal, thank you so much for help.I recommend, if you want buy new car, should have Alan and Hiep help to get a good deal.Tuan Vo

Anthony

Mar 21, 2015

I got a really good experience buying my new car at Mercedes Benz of Seattle. I got a good price and great services from Sonal.

Danokis

Jan 8, 2015

Wayne Allison from MB of Seattle was very friendly and knowledgeable. It was a pleasure working with him and I will do it again at the next purchase.

Ynot

Dec 21, 2014

Cristian Koch was my sales man. Friendly, helpful. Put up with some of my story telling while I was driving the car and waiting for things to get completed. Knew his way around Seattle and could converse with me about Tacoma areas as well. Which is super helpful for someone that does not know their way around like the back of their hand. Some sales people I have test drove with, I had to educate them. Which is not horrible, but can be if I myself am not 100% sure of the area. Dealership layout was ok. Waiting area seemed small. I spent many hours there on an empty stomach, while I would guess they had vending machines somewhere, it would have been nice to have had something in the complimentary waiting room area. I had 3 bottle waters to tide me over. Washroom! Sink is an "invisible sink" which means the water drains back to the wall. What a ridiculously un attractive thing. Standing water on the counter for you to lean over into.The finance officer was friendly enough, though one could tell he was in a super hurry. The guy that appraised my trade in took forever before I could sit down and negotiate. Price for trade in was fair market value. What I paid for the car was "semi-fair" I suppose. I did not walk out of there feeling like I got a great deal. Nonetheless it is done. If you want super deals, I don't know what to tell you. If you want to be treated like royalty, I don't know what to tell you. But if you want a fair enough deal, they will suffice. Folks have had MB for years. The expensive ones. So I am no stranger to the cars. But this is my 1st one. So we will see how it grows on me. So far (2 days later) it has been appreciated. A C-Class 4matic. is a good choice for WA. State. Do yourself a favor, if you can, get a 2013 or newer. While older years have their charms, the engine performance and efficiency are noticeably better in 2013 and newer. The End.

tace252

Nov 24, 2014

My MB Seattle salesperson was Marius Dediu. I did the majority of my negotiations over the internet and got an unbelievable deal... When my wife and I showed up Marius was there waiting with open arms and a cold drink! (non-alcoholic) The entire process took like 90 minutes and the bulk of that time was test driving and Marius showing all the neat options on the vehicle. The entire staff was terrific and friendly. I also want to mention the extremely attractive finance lady that helped us... Thanks for the 2 Mercedes Benz drinking glasses... I highly recommend MB Seattle and Marius Dediu, been buying cars for over 30 years and by far the best experience I have ever had... Thanks MB Seattle and Marius for everything, especially my 2014 C300!!!!

abhishake kundu

Oct 29, 2014

Phil helped a lot with my car selection as well as the lease process . he was very friendly and understood my requirements. although i would have enjoyed a few more color options but what i got was also great

Jin Lee

Oct 22, 2014

it was my first time buying a Mercedes- Benz carSonal who was my sales person was super nice and kind and treated us like he was our own family. He was very patient with us and was excellent at explaining alll the details of the car to us.He explained it so well that even with the new technology i am already used to riding the car and have never had any porblems.

brockp00

Jul 1, 2014

Bought an e350 cabriolet. Negotiated via email, great deal and no surprises when I showed up. Fast, easy transaction. Night and day difference in attitudes vs the egotistical barrier person we saw. Definitely reccomend.

mengley

Jul 1, 2014

Keith was a straightforward, honest guy who was super-excited about getting us into a Sprinter that worked well for our plans (camper conversion). If we bought it from him, great. When a good used vehicle fell through at a different dealership, we worked with Keith to get the right vehicle from his inventory and we couldn't be happier with the result.

EdCastroLynnwood

Jun 23, 2014

I recently purchased a Mercedes CLA250C from Mercedes Benz of Seattle. My sales rep, Alan Keith, provided me with excellent service from my initial contact with him via the dealership chat through the purchase. The experience with Keith and the entire staff has been wonderful.

Gator5947

Jun 10, 2014

I recently purchased a 2014 Mercedes E550. When I came to the dealership, I wasn't certain what I was looking for. I spent a great amount of time with Marius Dediu going over the different models that might suit my needs. He was unbelievably knowledgeable and more than patient with me. After a couple of test drives, he recognized what I was looking for and recommended the E550. As soon as I began my test drive, I knew that was the car for me. Working with Marius was just like working with a life long friend. He honestly made me feel more like family than just another customer. He is a man of integrity who is dedicated to serving even the smallest needs. I then began to work with Paul West on completing the deal. Paul was so down to earth and straight forward, I felt as if I was making a deal with my own brother. He explained every aspect of the process so well, that I had no doubt or questions when it was finished. It was the first time I didn't feel taken advantage of, or sick to my stomach once the deal was done. I then had the privilege of working with Kristifer Capps. Kristifer is the definition of professionalism. His vast knowledge and experience was impressive. It was the fastest and easiest finance session I have ever been through. I have purchased 15 vehicles over the past 21 years. There is absolutely no comparison, this is hands down the best car buying experience I have ever had. There isn't enough time or space to describe how amazing the three men I mentioned are. The entire process was the most straight forward and honest car buying experience I have ever had. This is my first experience buying and dealing with Mercedes. I now understand why so many people not only buy Mercedes, but continue to return. Every single person that I came into contact with at Phil Smart were beyond exceptional. The level of service and professionalism I encountered there, is unprecedented and surpasses anything I have ever experienced before. It is 100% that my future vehicle purchases will now be from Phil Smart Mercedes. Lance

piyalin

Jun 7, 2014

All the people were really helpful and were pretty fast with all the paperwork. Came in to check the car, liked it, well explained features by the agent, ran through the numbers in an hour and everything was completed! I had the car to go with me!

Twoodworth

Jun 7, 2014

Alan was very responsive and helpful. I never felt rushed to make decisions. Ultimately I ordered the car I wanted and they delivered. The documentation was simple. Alan was very thorough in explaining all the features if the call when I picked it up.

Orca42

Jun 6, 2014

I have purchased a few cars in my life but not with the experience with working with Emi. He knows how to make a deal happen and did a great job of prepping and delivering the car. We have been at other car dealerships but they do not compare.

julietj

May 25, 2014

I have been looking (and saving) for the perfect used Lexus GX 470 for nearly a year. I was just about to purchase one from Toyota of Bellevue, but I wasn't treated very well and my gut told me something wasn't right. A GX popped up online here so I thought I would take a look at it (before handing over my money to people who I didn't feel cared at all about what I was getting, just the sale they were going to make). It was white, the last color I wanted, but it looked in amazing condition. I called and spoke to George and went in on Sunday and he partnered up with Anetha, who showed me the car and helped me out, which was awesome because woman to woman we had a lot in common and I felt really comfortable that she wasn't going to steer me in the wrong direction. Long story short, I own a White Lexus GX470, in Blizzard Pearl and I couldn't be happier. It is a year older with 15,000 more miles on it than the Ash Blue Mica one I was looking at in Bellevue. The difference? The service, the people who work here and the fact that if I am going to hand over my hard earned money for a used luxury car, I want to do that with confidence and leave happy. They weren't slick, in fact quite the opposite and owning my own business I would hire these people in a quick second. They made the painful process of purchasing a car a pleasure and I look forward to sending people their way and making my next purchase there.I would always look here first and make your purchase from George and Anetha because you will be in good hands.

Brianquint

May 3, 2014

We have 8 Sprinters in our fleet. It was time to updrade one that has 280,000 miles on it.I contact my Service Advisor, Bill Bellencourt at MB of Seattle.Next thing I knew, I heard from Wayne Allison in new Sprinter sales.It could not have been easier and simple working with Wayne.We identified what we needed. He gave me a list of vehicles that matched my needs. I picked a couple- he priced them fairly and I bought one.Had the truck two days later!Could not have been any easier and working with Wayne was a dream!Nice job all around.

Bill

Apr 21, 2014

Brandon kindle, kris Capps, and Paul west were awesome.

brallis

Mar 24, 2014

I have had my Mercedes serviced at this dealership for 5 years and I just made a purchase of second Mercedes. Derek Bondo, the sale representative, could not have been more helpful or professional. The entire experience was 1st class

Maozhou

Mar 22, 2014

Low key no pressure sales. Stellar customer service. Ask for Brandon Kindle. Knowledgeable world class salesman. Troy in Finance department was super helpful. All in all a class act.

rhemans

Mar 12, 2014

We recently purchased a used Toyota 4Runner from MB Seattle. This was our first time dealing with them and they were great. Sonal was very helpful and understanding of what we were looking for. He was also very knowledgeable about the Toyota (even though they are a Mercedes dealer). They were very upfront with all the numbers and the our trade in. This was a very pleasurable buying experience for my wife and I.

bethjohnston7

Mar 10, 2014

Sonal was wonderful ! Kind, concerned, answered, researched and addressed all my questions and concerns. All of this and NO preasure ! My first auto purchase that was pleasant, (and I've gone through auto buying many times in the past).

scolvinsu

Mar 3, 2014

This was the best experience I have had at a dealership. Emi and Anetha were so friendly, professional and knowledgeable. I was so well taken care of. I got a beautiful red CPO Mercedes Coupe and red carpet service to go with it. Amy and Paul the business and sales manager put the icing on the cake. Thanks guys for fast, efficient and unmatchable service!

jimtsang48

Feb 25, 2014

I appreciated Derek Bondo as a knowledgable, energetic sales associate. He took time to show me the car I was interested in and he listened carefully to my comments. I felt that I received very good reception from Derek and I was never rushed into making a decision. The car I bought was a 2013 GLK -250 Bluetec and I must say I am quite impressed with the quality of the automobile construction and the performance of the little 2.1Liter turbo diesel engine that Mercedes has decided to bring to this country.Overall, I had a very good customer experience at the dealership.Jim T. 2-25-2014

Krij300

Feb 10, 2014

So like the review starts, we went to Mercedes Benz of Seattle for a scheduled service of our 2009 SMART car. After dropping the car off we started walking to the showroom area of the dealership. We were met by both a limited edition Coco edition SMART car as well as Brandon Kindle. We approached him, not like other dealers where you feel you are a salesman's prey. After talking to Brandon, very apparent he was well informed and schooled on the SMART brand we ended up in a test drive of the vehicle. Talk about no pressure no hassle salesmanship. We were allowed to take the vehicle by ourselves with a smile from Brandon as he sent us on our way. As we were out on our test drive my husband stated if Brandon was a good salesman he would be working some numbers while we were out. Upon our return, and as my husband thought Brandon had done his homework and had most all the information completed as a proposal if we wanted to purchase the vehicle. Not only were we impressed with this about Brandon, but we we were discussing deals he took our word about another vehicle we had that was not at the dealership and worked some more magic. While we were out ton our second test drive, driving a Mercedes Benz ML 350 Bluetech Brandon again worked his magic and when we came back he had done his homework and had some more numbers ready for us. After some consideration we decided to purchase the SMART and the Mercedes. Not bad for going in for a service and leaving the dealership with 2 brand new vehicles. So what can I say accept I guess it would be a testament to Brandon and his customer service that these sales even took place. Brandon was a true professional and we look forward to building a relationship with him. If you are looking for a SMART or a Mercedes Benz vehicle we highly recommend Mercedes Benz of Seattle and Brandon Kindle.

fazo24

Feb 8, 2014

Our experience was very nice, Adbi was very professional and knowledgeable about being a great customer focus and made my daughter and her husband very comfortable at all times because they are both deaf and you know it is very hard to communicate. He explained everything in detail and the most important thing he listen to her needs. Thank you Adbi for your service.

Acama

Jan 14, 2014

The sales experience at Mercedes-Benz of Seattle was superb. I was given prompt attention by everyone there, from the receptionist to the manager to the guys who washed the cars. Everyone answered my questions without hesitation and were obviously enthusiastic about the cars they were selling. (The sales staff texted me additional photos of the car from their personal phone and the receptionist even helped to get me lunch delivered while my paperwork was being done.)

saintropez

Jan 1, 2014

Alan's knowledge regarding all the Mercedes models is truly remarkable.He made a comparison between models with standard features andpackages offered.He went out of his way to accommodate my preferences. Coordination with the Finance Department was extremely smooth,thank to Troy.On my way out with a new Mercedes, I felt trust has been established.I will definitely send prospective buyers - their way.

Marjan20

Oct 16, 2013

My experience with Sergey Makhanov and Anetha Baccetti was incredibly wonderful. Anetha listened to my needs, asked the right questions and located a car that was the best fit for me from a financial and preference standpoint. She remembered me from when I last purchased my car from Barrier Motors in Bellevue over two years ago and unfortunately I did not have the best experience with Barrier. Anetha truly took care of me and delivered on her promise to provide me outstanding service. My father and I were both very impressed by her level of customer service! I couldn't be happier with my car and I will certainly share my experience with all my friends and family. -Marjan Nadji

Sarah_409

Aug 30, 2013

It was a really nice experience and i really appreciate the patience and kindness I have received from the employees. Since I'm from another country, it takes more time for me to understand everything and make the decision. But I didn't have any uncomfortable feelings because the employee was really nice and it made me really relaxed and happy during the process.

HVJKZTQK

Aug 21, 2013

I had a great experience with Mercedes- Benz of Seattle.Phil Petty was the sales Consultant and he let me take my time.He is a great access to Mercedes- Benz dealership in Seattle.Thank you Phil I am enjoying me E350. and thank for showing my wife and I how to use all the buttons and everything on the car.You are the best.Robert Nelson

FrankWebster

Aug 13, 2013

In the 60 years I have been driving, I have owned 25 cars, purchased in the UK, Malaysia, Germany, Belgium and the USA. I have necessarily met and done business with many motorcar salesmen, good, bad and indifferent. By the way, I had the pleasure of visiting the MB factory at Sindelfingen to collect two 240Ds, one with UK specs and another for the US which I imported into the USA when I left the British Army and emigrated here in 1980.In 2013, I decided to buy a new car and set my sites on a Mercedes Benz SUV which I wanted to buy in Seattle rather than Palm Desert CA where I have a Winter home. Good fortune lead me to Derek Bondo who had just the vehicle I was looking for. In spite of the fact that I was still in Palm Desert and the SUV in Seattle, I was able, because Derek is so good at his job, to purchase the vehicle with complete confidence and with no misgivings whatsoever. Nothing was too much trouble for Mr. Bondo, who with his excellent manners, expertise, patience and sense of humour answered my many and varied questions with equanimity.It is a great pleasure to recommend Derek Bondo of Mercedes Benz of Seattle to any potential customer who has a need for a new or second hand vehicle. With best regards.

former173rd

Jul 24, 2013

I highly recommend this Dealership and Salesman for the assistance provided in our car purchase. I can't remember a more unique and pleasurable car buying experience (at a great price). I appreciate the professionalism, courtesy, and demeanor of Derek during the negotiations and final sale. The support staff was extremely helpful and made the process almost seamless. I wish you the best, and hope you have a long and prosperous career with Mercedes Benz and look forward to future purchases from you.

tyu98006

Jun 20, 2013

I was interested in a new SUV and focused my attention on the ML and Audi. (I had a BMW X5, so wanted a change of pace.) After reading the dealer reviews of the local Audi dealers, I thought I'd start first with Mercedes. Mercedes of Seattle got the best write ups and I noticed that Alan's name kept on popping up with good reviews. I did not know Alan previously, but contacted him. He was very pleasant and easy to work with. One thing I can't stand is the hard pressure sell. Alan was very mellow and easy going on the whole process. Initially, we were not able to come together on a deal that met my budget, but we were eventually able to work something out. I would recommend you ask for Alan if you are in the market for a Mercedes.

Kim

May 23, 2013

I can hardly wait to see their new building completed. As then they will have a facility worthy of the cars they sell. Karl Henry was terrific and answered all my questions. Thanks!

m33

Jan 29, 2013

I've been meaning to write about my experience with this dealership so far. Let me start by saying I love Mercedes and all it stands for. That said, I have had a less than desirable experience with this dealership.1) When I was looking for a car, I was told that if I leased with you, I would get free car washes for the life of the car and also receive rides to the airport as part of a new service offering. I travel a lot so that meant the difference when deciding between you and the Tacoma branch. Who, by the way, came in $50 less a month and had the color I wanted. Then comes one day where I walked in and nothing was available anymore. I didn't get a "dear John" or a phone call at all. Needless to say I feel like I've been duped. Not only am I not getting car washes anymore but I've been told that the rides to the airport were "promotional" and for "a couple months only." That is NOT what I was told when I signed up and get the distinct impression that since it was in writing, the new ownership just decided to pull it. If you combine all this with the fact that when I leave my car there for service (or when the airport service was available) I get frantic calls asking me why my car was there. Not exactly what I want to hear when I'm traveling. I also had issues with the salesman messing up my lease and making me come back to resign. Not a big deal by itself but in tandem with the rest, it adds up.I have to say, this is my first Mercedes. My friend has one and just loves that car. He inspired me to get one and now, while I like the car, I am regretting buying through this dealership and am starting to realize that it was a mistake. At this point, I'm already in talks with my Girlfriend about moving to another brand of car once the lease is up. They had so many value adds in their favor and right now, I feel like I've been bait and switched and no one seems to care.

Charlene1221

Jan 15, 2013

My car had been in a accident and the insurance company totaled it out. I know I was going to buy another Mercedes so my fiancee and I started shopping around looking to see who had what. Now I have always dealt with this dealership for my service on the car that had gotten in the accident and had nothing but excellent service from John Shepard, so I figured I would take a look and see what they had there and there she was a beautiful 2013 C300 4Matic love at first site but didn't think I wanted to spend that much so the search continued. Went to a another Mercedes Dealership and boy was the service terrible so back we went and when Kathy stepped in let me tell you she is professional, warm and knows her stuff! And the car that I fell in love with she worked her magic and me and my new girl are together! She took the time to explain everything about that car to me even after the sale was complete, she has followed up to make sure things are running smooth! If you are in the market for a Mercedes or maybe your not but trust me you will be once you go there ask for Kathy Walton extradionare. Thank you guys you have a customer for life!

D0NTRAN

Nov 30, 2012

The services at Phil Smart are always great & excellent. We know the repair cost upfront and sometimes got a free service. Lisa Reager is a great employee and so are other employees at Phil Smart. That's why we current own two Mecedz from the dealer.

cas68

Nov 23, 2012

I was shopping for a new car, first one I have ever purchased, and the decision was between either Mercedes or BMW. The professionalism and no-hard-sales philosophy of Mercedes was the deciding factor on the reason I decided to purchase from Alan vs. from another dealership. Relationship/client management is something that I regard very highly and use in my job every day. When this is done right, you have a customer for life.

Kilo Whiskey

Nov 21, 2012

Timely and friendly buying experience. Took time discussing vehicles, trims, and options. Quickly took care of a dealer-locate to get the vehicle I wanted.

h3nry.t4n

Nov 20, 2012

The people here nice and professional and take care of customers. I bought my C300 new from this dealership and do my first year service here and everything is taken care professionally even the voucher for detailing that Alan gave me was still valid after 1 year and they did a great job.

N2Deep

Nov 15, 2012

I love my Mercedes Benz 300 4matic that I purchase last month in October 2012! It drive's & handle like I am floating on air!

Jamie Jamison

Nov 14, 2012

Phil Smart is an excellent dealership selling excellent cars and providing excellent service. You might pay a few dollars more for purchasing your Mercedes through Phil Smart and a few dollars more for service but you can rest assured that they stand behind the cars they sell and take care of their customers.

Loretta Schutten

Nov 14, 2012

I miss the car wash. Wish you would reconsider. It was a great way for me to drop by and stay in touch with your sales and service staff. I enjoyed the friendly hello.I love your service guys. They are so great and helpful.Thank you,Loretta

rcucalon

Nov 14, 2012

Very easy to do business with - no pressure and very helpful.I will definitely buy my next car from this dealership. The only bad thing is they took away the free car washes which are offered by others.

Mark W Campbell

Nov 13, 2012

Best in all areas Been with them for over 25 years The family atmosphere is one of a kindI am looking to buy my 7 th car from themDecember.Mark Campbell

nicolov

Nov 13, 2012

I was indeed very satisfied by the whole experience of buying a new car. This wasmy 4th Mercedez-Benx I have purchased from this dealership.

tom.lyons

Nov 13, 2012

I ordered my car from Kathy Walton at Phil Smart and she was always helpful throughout the process, she is a professional at what she does. The sales experience was great, I made it through the process quickly and the finance piece was a breeze. The service department got me in quickly for a few of the extras I purchased. Best of all I really like the car!

vicap777

Nov 13, 2012

I wasn't sure I wanted to purchase a new car that day, but Allan Keith made me see the light. He's a real credit to your company and I'm more than delighted with my new car. If I was to start a new business, Allan would be the first person I'd hire. What a tremendous person!

YiLu

Nov 13, 2012

Great experience. Every friendly staff and no pressure. The sales person guided me through the whole process and let me have a look on the car. Very enjoyable experience.

0821mb

Aug 27, 2012

Very, very poor customer service since dealership switched to new ownership. Dealership had ample opportunity to make a bad situation better but chose to use threats to coerce. Salesman was overly eager to close but ultimately jettisoned good customer sales principal to placate new owner. Completely abandoned his customer. Never in my life have I been so disappointed during a buying experience. Needless to say, I will never positively refer Mercedes-Benz of Seattle to anyone. I have taken up the issue with Mercedes-Benz, USA. I will most likely never own a Mercedes-Benz again. Personally, very sad for me since I dreamt of owning one since I was a child. I will be trading my Mercedes Benz in for another brand, who knows which, as soon as possible. Truly a horrible experience. I think you'll be seeing more and more negative reviews. I wish I had known before I went there.

janie

Aug 19, 2012

I am looking for a certified CL and went to the "new" location. Give me an auto broker everytime this place was so dirty and the staff were just hanging out watching tv. The lot was just as dirty as the inside. When I test drove the car their was as much filth on the outside, as well as the inside. I was so dissapointed in Mercedes.

lmdean

May 24, 2012

We've bought several cars through Phil Smart which is now Seattle Mercedes Benz and each experience is always top notch. Sergey as well as all the people that work for the dealership are great to do business with. An excellent car buying experience.

marlace

Apr 29, 2012

My Car buying experience at Phil Smart Mercedes was great! The salesman Sergey Makhanov was fantastic and I would highly recommend buying a car from him. The transaction went very smooth and was flawless. I left a very happy customer and not to mention I love my new Mercedes!Thanks Sergey and Phil Smart Mercedes for changing the way I view buying a new car and for really putting effort into your customer service. It truly makes a difference! I will be buying another car from you in the future.

clairbarnett

Aug 17, 2011

From the first phone call I felt like I was not only a customer, but that I was someone that mattered. Phil Smart not only stands behind thier vehicles, they go out of thier way to do what it takes to make you happy. It's like being a member of an exclusive club. Michael never pressured me or made me feel like I had to buy this vehicle. He knew it was the right one for me and let the car do the talking. Thank you Phil Smart. I will never buy a Mercedes from enyone else.

ama4805

Feb 25, 2011

Never got to the ordering process. I contacted the dealership to order/put a deposit on a 2012 AMG model still not yet in production. I had quite a bit of knowledge on this vehicle based on what I have read in several auto publications and via the MB German website, but was hoping to be provided information such as production date, as well as options, colors etc. I wasn't concerned with pricing, but one online review estimated the car to base price around $110,000, which I would be paying for with cash, no financing. Upon speaking to the internet manager, who I had left a message for and for some reason he never got, I immediately felt this dealership was not going to be able to help me. He was unconfident, not very friendly, and had no information about the car available. I understand they only have what they are given by corporate, but he knew nothing about the car and quoted me that it would cost around $200,000! I was fine with him not having knowledge about a production date or available options, but you would think that a sales manager would do a little bit of research once they received my email with my request...it's disconcerting that I had the specs and info. about this vehicle and that one of the managers had none, and to think you will hand a dealership a $5,000 deposit for a vehicle that they know absolutely nothing about. My biggest complaint is what happened after my initial telphone conversation. I was informed during the conversation that I would be required to submit a credit application even though I wouldn't be financing. I agreed to this. However, I received an email accompanying the credit application wanting copies of my driver's license and social security card, not to mention all of my personal financial information, previous addresses, employer etc. I have bought many many cars, and in fact my last purchase was a brand new Mercedes from a dealership in Boston. At no time in any car buying experience have I ever been asked to provide a dealership with financial records of any kind...and I have never financed a car, I have always bought them outright. I emailed the internet manager back asking him, mostly out of curiosity, why they needed this kind of information considering that this was going to be a cash deal. Three days later, and no reply to my email, no phone call, nothing. The lack of communication is inexcuseable to me, especially dealing with the amount of money that is at stake. One would think that a business, if nothing else, would be interested in making money. There are too many dealerships out there to deal with one that doesn't communicate with their potential customers, and bottom line is if I didn't have the funds to pay for the car the dealership would retain the $5,000 deposit, so why be concerned about making sure I have the money when you won't even be placing an order for several months anyhow? Just for some background, and in case the dealership does read this review, my family is VERY wealthy, and have owned several Mercedes-Benz models going back since the time they began importing them to the US. I myself have owned a model from nearly every luxury car manufacturer, and just took delivery of a 2011 Range Rover, and put an order on an as yet unrealeased Aston Martin, both cash deals. As a newcomer to the area from the East Coast, it's unfortunate that my first experience with a business in Seattle has gone this way, and hoping that this doesn't speak for my future car buying experiences here.

dadachi

Feb 16, 2011

We bought a GL350 Bluetec from Jimmy Davidson at Phil Smart in 2009. When we first met him, he searched the entire country to find us a car, but it was the end of the model year and there just weren't any available. He is the best salesperson to work with - he works hard to find the vehicle you want with the features/colors/etc., that you want and doesn't pressure you settle for something the dealer has in stock.He has done an awesome job following up with us post-sale and always makes an effort to see us when we bring the vehicle into the dealership for service. If we were in the position to by another vehicle, we would not hesitate to call Jimmy, because he would find us the vehicle we want and get us a great deal in the process. If you live in the Puget Sound area and are thinking about a Mercedes Benz, Jimmy is your man!

mmmland

Feb 10, 2011

I have an ML with 297,000 miles on it and an E320 with 145,000 miles. Phil Smart has done all of the maintenance on the ML, and took on the E as a used car that hadn't received the TLC that the ML had received. Needless to say, I am extremely impressed with Phil Smart's service department. They've been very conscientious about cost, and always give me a realistic view of what I should, or shouldn't opt to fix. I've also found that they are very competitive, their prices are the same as smaller German mechanics, and their warranty is much better. I do want to call out Lisa and Les in the service department for saving us a couple of times when our cars had strange issues. They treat a car showing up on a tow truck exactly the same as one with an appointment. Their commitment to customer service, and general kindness is fantastic. I would also like to call out Kathy Walton in sales. She knows we need a new car, and yet she never pressures us, she simply lets us know when there are good opportunities.

ridgeback52

Feb 4, 2011

I first met Alan at the local auto show. I found him to be personable, knowledgeable, and objective about the product. In addition, Alan followed up with me in a timely but low-pressure manner. He arranged to have the model I was interested in available for a test drive and, in general, made my car purchase experience as stress-free and painless as possible. For a person who dislikes the car-buying experience, I was very appreciative of that.

Ecbears

Feb 1, 2011

Alan has been great during the purchase of my new car. Since this is the first car I have ordered exactly how I wanted, I wasn't sure how everything worked. Alan has walked me thru all the steps and been very gracious. I would recomment him and Phil Smart to anyone looking for a new car. We walked into the dealership from a pouring down rain looking like a couple little drowned bunnies. Alan, didn't bat an eye. Treated us with respect right from the start. He obviously knows the meaning of the expression not to judge a book by its cover. Well done Phil Smart for having someone like ALan on your team. Car not here yet....getting very excited for its arrival. Alan has promised to help me with all the complex techno stuff, so when leave the showroom my phone; stereo and garage door will be operating~ ~Thanks so much! !

IrinaMalina

Feb 1, 2011

Best experience of all. Sergey was very helpful and funny and It felt like shopping with a best friend for a car!! If you need a car,- Go see Sergey!! His honest and wont lie to you like all the other salesmen.. I only purchase my cars from Sergey now.

Happy Benz

Jan 29, 2011

Great Exprience buying a car I arrived at the Dealership around 3:00PM, I ask for a car Salesman. I was introduced to Sergey Makhanov, a brand specialist. I had went online the night before and planned the car I wanted, with the options I would like to have. Within 2:45 hours later, I drove off the lot with the car I wanted and with more options and still was in my planned budget. Mr Makhanov was great he made the experience comfortable, smooth, fun. I woke this morning went through back through the deal, and I was still a happy Man. I tip my hat to the entire staff. Thanks

hawksfan

Jan 29, 2011

I had a very pleasant experience during my recent purchase at Phil Smart in Seattle. The salesman Jimmy who helped me was very knowledgeable, low pressure, and completed the whole process very quickly. I appreciated this as my past experiences purchasing a new car haven't gone as smoothly.

meeshlee

Jan 27, 2011

Alan was not only knowledeable about Mercedes-Benz cars but extremely friendly and easy to work with! He answered all of my questions and was very patient with me. If you ever need to buy a MB, Alan is the way to go! You will be missing out if you choose another dealer/sales consultant. Michelle L. (Seattle, Madison Park, WA)

dsboyle

Jan 26, 2011

We walked into Phil Smart on Saturday November 13th to look at a 2006 SLK 350 and it was sold to someone else that day. Jimmy was our first contact. The search took 2 months. Jimmy would call once a week, even if it was only to say hello. We bought our first Mercedes on Friday January 21st. Jimmy stayed with us until the transaction was complete. Jimmy picked us up at our home, so that we could drive our new car home together.

Glenn Bearson

Jan 25, 2011

My experience was exceptional. Didn't expect the level of respect and help that I received. Service was prompt and exact.Mr. Davidson earned my business by searching out exactly what I wanted in a car, then getting back to me later to explain that he had probably found it.Bingo! The rest is history, and the sale was made.

mhermsen

Jan 25, 2011

Jimmy was great to work with and fulfilled all my expectations. I look forward to my next purchase! The financing options allowed me the flexibility needed to complete the sale. Thanks again for the hard work. I wouldnt shop anywhere else.Mike

sdyers

Jan 23, 2011

I was fortunate to work with Jimmy Davidson today! I purchased my first Mercedes, a GLK350 4Matic. I can honestly say that this was one of the best experiences that I have had with a dealership. Jimmy's customer service exceeded all of the other car dealers, luxury and otherwise, that I have encountered in many years of buying cars. I bought a car from a competitor of Mercedes less than a year ago. Jimmy's knowledge of his product and incredible diligence outclasses anyone that I have worked with to date. After working with Jimmy, I can honestly say that I expect to be a Mercedes-Benz customer for many years to come. The negotiations were professional. I believe that I received a fair deal and that both the dealership and I can feel good about the transaction. Thank you, Jimmy!

bertwilljr

Jan 22, 2011

On New Year's eve, on the way to sing at a "Watchnight" service at First AME Church in Seattle, our car was hit by a foreign object and damaged. Happy New Year!! Phil Petty made us gorget about the experience with his Phil stellar, attentive, and professional customer service. It is a plesure working with him, whether it be service or sales.

gsxrgirl

Jan 22, 2011

Phil always goes above and beyond to meet the needs of his customers. He is prompt, polite, and knowlegeable. Always great to work with. He stays in contact if necessary and makes sure all questions are answered. he does not play games and respects when the customer is just not able to take the deal.

laurenpool

Jan 22, 2011

I have very high expectations when it comes to customer service and I must say that the level of service that I received from Phil Petty at Phil Smart Mercedes in Seattle exceeded those expectations. Phil Petty was not only professional, friendly and knowledgeable, but when I left the dealership with my new Mercedes, I felt like I was part of the "family". Phil took the time to make sure that every detail of the transaction was to my satisfaction; he bent over backwards to find the car of my dreams; and his communication with me from day one was very impressive. The entire staff was so unbelievably courteous and friendly, I have no doubt in my mind that I will always go back to Phil Petty for all future purchases, as well as recommend him to my friends and family. There are a couple of Mercedes dealerships that are closer to where I live, however; I plan to drive the extra 50 miles to Seattle for all of my service needs because of the excellent treatment that I had received during my purchase. Thank you Phil!!!

eriksuh

Jan 17, 2011

Very informative about all the cars and options that it has.I like the fact they have so many choices of suvs and in different colors and styles and size. But to our increase in family members, I decided to get the GL, which gave me the most room. They have the best price in town, and I called around. This is what they do. They want to be the best and have great customer service. Even the service for parts and maintenance has been excellent. ICould not have asked for more before I drove off with my new Mercedes.

jcaesar

Jan 17, 2011

Each time I needed a vehicle if they didn't have it, Mr. Petty would bend over backwards to find it. And in just a few days I would get a call from him saying he's found not 1 but 2 or 3 Models I might be interested in. He has also been of great help to my daughter who is a college student. The best service anywhere.

Sakorn

Jan 17, 2011

Jason is very personable and professional. He ensures that you know that he is looking out for you, and you don't get that much anymore.I recommend all my doctors and co-workers if they are interested in purchasing a Mercedes to go to Phil Smart and contact Jason.

fouad

Jan 16, 2011

I highly recommend going to Phil Smart. All staff members were great and very friendly. If you can I suggest contacting Jimmy Davidson. Working with him to buy my new car was a blast, great personality and you never feel pressured. Moreover, he was very informative. I love the follow up that Jimmy and other members of Phil Smart provided me with after I bought my car. Their service center is excellent with very friendly staff as well.

kathyhobart

Jan 15, 2011

Kathy is more than knowledgeable she is a walking encyclopedia!! Her interest in her customers is sincere and she is totally reliable, oh and she has excellent follow up. I've never felt so valued as a customer. It is a pleasure to refer others to Kathy because I know that the customer experience will be exceptional!

ottob

Jan 15, 2011

Mr. Smart is a very engaging speaker. It is due to the quality of your company, your personal help to find the right car and the excellent service department that I wanted to purchase my new car from you and keep it maintained by Phil Smart. I am so pleased with my choice.

suzan zakhary

Jan 15, 2011

To whom it may Concern,I met Jimmy Davis two years ago when I bought my car.I was very sad when Jimmy left the dealership. When Jimmy informed me he was back at the dealership we once again returned to buy a car for my nephew.It's because of Jimmy we returned for our purchase. He is a very respectful, knowledgeable , trustworthy and efficient person. What I really appreciate from him is his willingness to respond or find an answer to any question. He has been very helpful to me as well as my family. I highly recommend Phil Smart because I know how we will be treated. It's always good to trust the people who serve you. Thanks for allowing me the opportunity to thank Jimmy publicly.

DRFP

Jan 14, 2011

Most of the work was done via e-mail-very efficient, timely and an easy process. This car was for my husband, this is his second car and our third total purchased through Kathy. He is very happy with the process and with the step up to purchasing Mercedes. We own two now and have only driven Mercedes since Kathy first introduced us to these wonderful auto's and superb service. She did tell us that we were purchasing service as well as a great auto....this has certainly proven to be true.We hope to be able to only purchase Mercedes for the rest of our driving days!

gstieneke

Jan 14, 2011

I have bought my last six (soon to be seven) Mercedes vehicles from Kathy Walton of Phil Smart Mercedes of Seattle during tha past decade and I can not speak highly enough about the service I receive(d). Although most salespeople tend to float from dealership to dealership, Kathy has a very long history with Phil Smart Mercedes. Her knowledge of the product line is excellent and she takes it upon herself to learn every last detail of the products she represents. The follow up after the sale has been equally astounding. I would unequivocally recommend that anyone looking for a Mercedes Benz product go to Kathy for their purchase.Additionally, Kathy has extensive experience with Mercedes' European Delivery Program. I have taken delivery of two cars using the program and my next one will also be accepted over there. There is no finer way to experience all that Mercedes ownership brings with it than to see first hand how the cars are fabricated and then get the keys to your new car right at the place where it is made. Additionally, the broad history of Mercedes brand is shown at the co-located museum, which is one of the top automotive museums in the world. After accepting your vehicle, Mercedes offers a very well organized "rally", letting you experience your new car throughout the most scenic portions of Germany and Austria. Kathy can explain the program in detail and if you have the opportunity to take advantage of this program I would highly recommend it.In all, if you are ever thinking about purchasing a Mercedes Benz, I would definitely go to Phil Smart Mercedes of Seattle and talk to Kathy Walton.

janetlunds

Jan 14, 2011

My experience with Phil has always been good. I have been a client of his for 10 years regardless of the dealership but I would say that his location now is ideal and most convenient for me. Phil is knowledgeable about the mercedes product, always has a smile on his face and pleasant attitude and is overall a great salesman. The best part is he doesn't appear as the typical sales person. He has superior customer service skills and is authentic in his interactions. I plan to buy a another car this Summer and Phil will be who my family goes to.

mercedes540k

Jan 14, 2011

I have purchased 4 cars from michael le at phil smart on airport way.. I was extemly impressed w/the non-presure approach of michael le.. he was extremly knowledgable of the product & kind to me duiring & after the sale.. the last beaauty I bought is a mint condition 2007 mercedes SL 550.. service is also impecable by richard hull.

davidjon

Jan 13, 2011

I came to Phil Smart looking to replace my expiring lease car. Over the next couple of days, Jimmy and Alan spent time understanding my criteria, interests and how I would be using a car over the next few years. After some initial recommendations, Alan and I spent nearly half a day test driving different cars as I started to narrow down my choices. On one test drive we were actually hit by another car while we sat at a stop light. I was particularly impressed by Alan's cool handling of the situation, and the respectful way he dealt with the other driver. Alan really put me at ease, and presented me with every option I asked for, while not putting any pressure on me make one choice over another. Overall, it was a very easy, relaxed car buying experience. I've always had a positive experience dealing with all the staff at Phil Smart Mercedes, and this time was no exception.

ronmart

Jan 11, 2011

Times are tough, so for the first time since I was a kid I needed to consider a used vehicle. I was very relucatant, especially given all of the rumors about poor quality of Mercedes - especially the SUV's. Well I'm pleased to report that in April 2010 I purchased a well equipped 2007 GL 450 with only 32k miles that still had new car warranty left on it (and I got an extended warranty).This is the MOST reliable vehicle I've owned in 25 years! I haven't had to take it in once - not even for an oil change. The new car warranty was about to expire so the dealership contacted me and asked if I needed any service done, but guess what - there wasn't even one thing I could think of so I had to let the new car warranty expire without getting any work done on it. In the history of this vehicle (according to the previous owner) the only repairs it ever had were for a recalled dipstick and a complaint about a squeaky brakes (welcome to German cars).I'm just about to hit 40k and couldn't be more satisfied with this vehicle. We used it every day and sadly are too busy to baby it, so its nasty dirty and gets heavy use with 3 kids but it cleans up nicely with no problem and runs like a champ.This is the best purchase I ever made!!!!This is my third Mercedes purchase from Kathy & Phil Smart since 1998 and the service has always been excellent. I highly recommend them!

bobcrissman

Jan 10, 2011

My wife and myself enjoyed doing business with Phil Smart organization. Our first contact was with Alan Keith who listened to what we wanted and quickly showed us several vehicles which met our needs. Alan took my wife for a test drive and within a short time we agreed on a price and we were on our way. Not only was Alan quite knowledgeable and answered our questions but I felt he truly was working for us to insure we got the right vehicle to meet my wife's needs. Alan made sure the car was ready when we wanted it despite us changing the delivery date several times.My wife and my self truly enjoyed working with Alan and when it's time for me to get a new car, I'll give Alan a call. I can honestly say that when I was finished working with Alan I was pleasantly surprised. I've bought a lot of new cars but this was the my most satisfying experience I can remember.

kristinek

Jan 10, 2011

Anyone fortunate enough to purchase a car from Kathy Walton will never want another salesperson. She is knowledgeable, smart, patient and never pushy. Truly helps to determine which vehicle is the best fit. Fabulous experience. Kathy is flexible and always willing to go the extra mile, meeting whenever convenient for the client. She'll even deliver a car to you if you can't make it in to the dealership. Awesome service.

mmatisse

Jan 10, 2011

I bought a 10 yr old car w/ 51k miles that was in excellent condition. The price was high, but the dealers reputation being truly exceptional, I said fine. After a week or so with the car it began to exhibit some issues. On being made aware of these, the dealership promptly and courteously handled everything, sending a driver with a loaner car to my home and bringing my car back to be gone over. 1 day later I got a call from the service adviser explaining what had been gone over and what work was actually done.Overall, a very positive experience. There are a couple of things still to be completed that require a special order part, but based on my experience to date, I'm not concerned. Would I buy another car from these guys? Absolutely.

rabrooks007

Jan 8, 2011

We have purchased numerous cars from Phil Smart Mercedes on Airport Way in Seattle. Richard Schaefer is as good a sales guy as you will EVER meet and he works for YOU. One thing we REALLY like about this dealership is that they really bend over backwards to make you happy. No pressure. Great people from the car wash guys, to the service department, Troy in Finance, Josh the General Manager and especially Richard. They always have a great selection - a couple dozen indoors so don't worry about rain, snow or heat. The prices are extremely competitive, and the experience is very pleasant and actually fun. When's the last time you bought a car and thought it was a relaxing and fun experience?Richard has become a good friend. What does that tell you? On a side note, he's an incredible guitarist with his own recording studio. Not bad for a former commercial airline pilot! Ask for Richard. You'll be glad you did.

BenzShopper

Jan 7, 2011

We shopped 10-12 dealerships (in 7 states) and on price alone, narrowed the list to two (they were about $75. apart). We decided then to check into the whole service shop aspect of each dealership. Kind of a tie-breaker. We visited each dealership unannounced. We walked around all interior and exterior areas (unescorted) that were available to us. We then spent 30-45 minutes asking questions of an available service representative who provided a tour of the service areas. The other dealership was brand new. It was clean and bright and seemed to have all the latest do-dads. Phil Smart was an older facility, but clean and well maintained. But after careful consideration, it wasn't the razzle-dazzle of the facility that would be paramount to us after the sale; it would be the PEOPLE and their commitment to us after the sale - people like Alan Keith and Jason Kim at Phil Smart. Their "above-and-beyond" attitude thoroughly impressed us. It was evident they weren't just saying canned phrases. They walked their talk. A promis made was a promise kept. Customer service was a bona-fide culture at Phil Smart, not a flashy sales gimmick.To date, we have had limited experience with the Phil Smart staff / dealership. But we have been very impressed with Jason having taken as much time as he did to show us around the service department (closed), and answer all of our assorted service questions. On another visit, Alan stayed after closing to answer our questions and help us weigh out details. They each talked about their families and their experiences at the dealership. In one case we were provided a personal contact phone number in case we had any questions after we left.Now, we are no longer in the new car market. As a direct result of our contacts at Phil Smart - and the polite, friendly, candid and professional demeanor of their staff - we decided to purchase our new Mercedes there. During the whole process, the attentiveness and follow-up has been phenomenal.After the sale, we intend to have our service work done there as well. We're confident the service techs will have the same attention to getting it right...the first time.Our car is due for delivery in March. We are confident that any remaining details will be handled in the same competent manner and that all of our future Mercedes experiences will be similarly rewarding.Sincerely,RH / DH - Shoreline, WA

djeneal

Jan 7, 2011

This dealership is a family business into which you are immediately sweptand from then on treated like a favorite relative. Everyone is involved--from the owners to the guys that detail the cars and the courtesy van drivers--they are all happy to do whatever your needs happen to be. This shop is one of the best examples of customer service I've experienced. I go out of my way to praisetheir actions and enthusiastically recommend them to anyone I can.

JoeC

Jan 7, 2011

We bought 2 vehicles from Phil Smart within 3 months time. We can not be happier with Jimmy. He is very honest in answering all of our questions and providing adequate information for us to make our decisions. He was very patient that we feel very comfortable the time we spent with him and were happy that he didn't push us in making any decision in a hurry. Jimmy's service after delivery is also exceptional, especially important for us who just moved to the area. He calls from time to time to make sure we are happy with the cars and makes all necessary arrangements for the maintenance when needed. I would recommend Jimmy to anyone who values services.Talking about the services, Lisa Reager, our Service Advisor there is also wonderful to deal with. She kept me from spending unnecessary money a few times already. And she spends time researching and answering my questions through phone calls and emails.

leebaum

Jan 7, 2011

I have purchased or leased my last two cars from Kathy Walton and am going to lease a new car this June/July. I wouldn't think of using another sales person or dealership.The service department is also tops. I have always taken all of my Mercedes to dealers and Phil Smart is the best.

MERCEME

Jan 7, 2011

Phil Smart is a dealership that can be trusted like a good friend. That is, unfortunately, not something that can be said about the competition in this industry. Finding an honest and reliable salesperson is the real deal-maker. Kathy Walton sold me my first new Mercedes, a 2000 ML, and she still stays in touch! I have bought both new and certified used cars from her and we have been through just about everything having to do with vehicles together. She and the entire crew have earned my complete confidence.Not only that, Phil Smart, Sr is a pillar of the Seattle community and one of the finest individuals I have had the good fortune to get to know personally. Just try to spend an hour of small talk with the actual owner of any other major car dealership! Mr. Smart recently (2009) celebrated 50 years of owning and operating his dealership. I do not know of another with that heritage. And Phil Smart, Jr. is there to keep everything running smoothly if his amazing dad ever decides to pass the wand.The entire dealership is a class act. When you walk into the showroom there are usually no salespeople visible, just a courteous receptionist and a half dozen beautiful vehicles. You can take things at your own pace. If you haven't worked with a female salesperson, I strongly recommend it (but that may just be how good Kathy is). Another trick of mine is to have the sales rep drive the demo while I sit back and listen to the pitch and really take in the vehicle. Works for me.The service departments (two locations) are impeccable and the staff is abundant, courteous and expert. The "garage" mechanics are probably the best trained technicians on the planet. Back in the day I prided myself on servicing and repairing my own cars; not now: there isn't even a dipstick to check the oil!And the parts department will expedite anything needed in record time. This dealership is a finely tuned machine!

cohendesign

Jan 6, 2011

thanks to Kathy may car buying experience was easy and enjoyable. She was informative and professional and very helpful. She is what you would expect buying this level of car but not always receive from other dealerships. I would not hesitate to refer Kathy to any of my friends looking for a car.

happygirl2

Jan 6, 2011

We recently worked with Jimmy Davidson from Phil Smart and I must say how impressed we were with him! He was up front, honest and made the buying process very simple. If you ever want to buy a vehicle and have piece of mind doing it then please visit Jimmy Davidson!

jackwatters

Jan 6, 2011

I have the ultimate trust in the Phil Smart dealership,it's sale people and service folks. Phil Smart Sr intergery is flawless and he has embeded this into the entire oranization. I have purchased 7 new Mercedes-Benz from this Dealership and have never had a reason to look elswhere.

swarner

Jan 6, 2011

consistently, year after year, the best dealer I have ever dealt with in 30yrs of being a car consumer. The most recent service is a fine example, where Lisa and team, quickly diagnosed the items, and within 48 hours completely fixed many problems. This example repeats time after time, with each new item on my cars, to the point now where I bring all my Mercedes Benz automobiles to Phil Smart now.

twg915

Jan 6, 2011

From beginning to end, Phil Smart was just a wonderful place. Jimmy was the first sales person I talked to about the car we eventually purchased. I had a very limited schedule to be able to view the car, but with Sergey's help, it was made as easy as easy could be. Both gentlemen were extremely friendly. They made me feel right at home. On the day we picked up the car, we were made to feel comfortable in their lounge, and were asked a few times if we needed a beverage or anything to make us feel comfortable. Thank you Phil Smart, you have gained a new loyal customer.

harnikg

Jan 5, 2011

Due to successful negotiation, trade-in value, and great customer service, I was able to finalize a deal on a new C-300 4 matic on my first visit within 2-3 hours. The car was delivered in about a week (slight delay due to holiday), but was in perfect condition. Alan was very easy to talk to, gave me a test drive prior to purchase and clearly explained features upon arrival. I appreciated his giving space to decide with family and not being too pushy as I've experienced at other dealerships. Ultimately I felt he was most concerned about my happiness with the car and the price.

MaggieO

Jan 4, 2011

The decision of where to purchase a car was easy for me, Phil Smart is really the only choice, a dealership that could be trusted and is certain to be available in the years to come for any need that may arise. Working with Steve and Troy was a lot of fun. I needed a winter car that would be reliable and safe for my son and I. Steve was very well versed on all models and made sure that we selected the perfect car for our needs. Going the extra mile comes naturally to Steve, in this case a few more miles as he personally picked us up at our home the day everything was finalized.

majdib

Jan 4, 2011

I bought a GL450 from Jimmy, the experience was excellent starting with finding the right car for me,the transparent pricing, and the honest answers.After that making sure everything is ok when I brought my car for service. The attention to details, and quick follow up made both the buying and ownership experience outstanding.

StickWithBMW

Dec 29, 2010

Originally I had visited the location on Pike looking for a specific vehicle. I was told the car was at their other location on Aiport Way S. in Seattle. The saleman was supposed to provide me with the address, and never came back. Phil Smart Sr. then came out, was very nice, and told me what the address was. I arrived at the Airport Way location and was greeted by a salesman that would not leave me to look at the cars on my own. I was stuck with him and his sales pitches. After looking around at other dealerships for a few weeks, I knew exactly what I was looking for, and the specs/prices on the other 36 ML350s in the Seattle area. It was absolutely shocking how overpriced Phil Smart's cars were. The condition of the vehicles was inferior to the others- the cars were not properly detailed, and one 2006 model was 11K over some of the comparable cars, also with warranty. The salesman told me he could probably sell this car to me (which I wasn't interested in) for 25K instead of the $34K sale price.... when I asked about the 2008 models I was interested, the salesman couldn't give me a price without leaving me for about 25 minutes to work with his sales manager. The sales manager basically told me that they couldn't give me a price until they looked at my trade in. I asked how much they could sell the car to me for, NOT how much the trade would be. They were full of smoke and mirrors, were everything but straight forward, cocky, arrogant, and extremely rude. The sales manager cost his rep a sale. I walked in (and out) as a single female and was treated like an idiot. The sales manager was incapable of answering any of my questions without B.S.... I'm not an amateur buying, and I know exactly how car sales work- I do similar financing at a regional level for a similar product. The guy should be fired- its salesmen like him that give car salesman a bad name. I can't imagine that Phil Smart Sr. has any idea of the character he has working for him on Airport Way. I'll stick with BMW and will make sure all of my friends do as well.

madbenzman

Jun 15, 2009

The referred me to someone who was selling a used 420 SE, and buying something new. I made an appointment for a buyer's inspection at the shop on Pike Street, where I had taken previous MB's thank I had owned.When I called the owner to meet me there, she freaked, and then I got a call from the Service Manager at their airport way shop to bring it there instead.They did the inspection, which left me with more questions than answers (like x-needs to be fixed, but we need more time ($$$$) to diagnose.When I came to pick up the car, they had already given the report to the seller without my knowledge. They also REFUSED To give me any info. about the car, even though they had serviced it.When I called the owner, to negotiate, he said that he would not, and when I said that I had basically paid for a free diagnosis for his car, he said "yup".When I called Phill Smart to complain, they said that since the other people owned the car, they were allowed to see all the info., but that I was not able to see the history.No other dealer does this... EVER.

coolblues

Apr 29, 2008

Beware of this dealer, I wanted to trade in for a lease but had been advise to pay a higher than the regular lease rate monthly charge. Then the sale manager Garry told me is a typo on his computer, and then got back to me on the price that is still worse than the regular lease rate. I would defiinitly NOT buy from this dealer, to me Garry is totally not a honest person to deal with.

tonydecern

Feb 29, 2008

I took my Mercedes S500 in because of the air neumatic shock problem. Apparently, my car has been sinking so I took it in to get it fixed and spoke with one of the technicians. He told me there could be a number of reasons of why my car was sinking and that they need to run a diagnostic for $140/hr to see what the exact problem was. At first, they told me it could be the compressor, which was going to cost $1500 to fix or it could be the relay, which costs $53 or the fuse box, which costs $150. After bringing my car in and leaving there for 2 days, they had fixed it, which cost me $492 for the fuse box, relay and diagnostic & labor. As soon as I got in my car and drove it out of their lot, a "break lining" warning light came on. As I kept driving, I started hearing a metal to metal clanking sound under my car that I had never heard before my car was serviced. When I got home, I also noticed that there was fluid leaking under the car and my steering wheel vibrates when I drive it. I called the service technicians back, explaining my problems and they told me to bring my car back in so they can look at it again for another $140/hr for diagnostic! Basically, they fixed one problem and created another. I am very dissapointed in their business practice and level of customer service. I will never take my car back to that place as I have lost trust in the way that they conduct their business.

lbnana

Sep 19, 2006

Did not purchase my car here but the service was fantastic. I have a 2003 SL500 and the top would not close. I called my dealer and they had no repair vehicle and had sent all their technicians home at 5:00pm, totally another story. Called Roadside Assistance and they called Phil Smart after my dealer couldn't help and Barrier of Bellevue outright refused to let their technician take the call. My car was towed to Phil Smart on saturaday afternoon and was repaired by wednesday. The hydraulic pump was gone and they overnighted it and repaired and checked out everything and even apologized for not getting it fixed sooner. That is great customer service. The staff is courteous and very friendly something not seen to often in todays society. Good Job!

jeremyw

Aug 11, 2004

I have bought 3 cars from this dealer. My last purchase an 03 G500 has turned into a disaster. After waiting 6 months for a tow hitch, I found found out that you can't turn off the partronic system when you tow. So if you have a trailer behind you, you get an earful of high pitched noises when in reverse. This is a huge safetly problem. I brought this to the dealers attention. They said a fix would be coming out. After waiting 10 months, I finally pressed the issue, resulting in MBUSA telling me they wouldn't do anything about it. http://www.progear.com/mbusa.pdf Phil Smart agreed to in writting to pay for a high end audio shop to install a switch. I then had the audio shop put the switch in and gave Rick a copy of the bill to get reimburst. For the last 4 months they told me they were sending me a check (I have this in emails). After pressing the issue, Rick told me they paid the audio dealer directly months ago. Since the audio dealer is out of business I can't get my money back from them. I am surprised that after 4 months of telling me they were sending me a check, they are now telling me this. Now when I call both the John and Rick just hand up on me. Really poor customer service.