Used Cars for Sale at Mercedes-Benz of Silver Spring in Silver Spring, MD

J. Apodaca

Sep 13, 2016

My new 2017 Mercedes-Benz, GLE 350 4Matic SUV Silver Springs, MDLast year I retired from the military after 25 years of service and finally settled down in beautiful Rockville, Maryland. As my wife and I scouted out the near-by areas we stopped at the Mercedes Benz Dealership in Silver Springs, MD. We were browsing when we met Tony Zelaya . I dislike buying a car from dealerships, but Tonys demeanor and approach quickly dispelled my anxiety and we were talking about his favorite topic - cars. I explained our purchase timeline and price point. Despite our late un-announced arrival, Tony sat with my wife and me and answered every question without pressure. As Tony went to grab a cup of coffee for my wife we saw pictures of his family arranged around his desk. I found this to be inviting and it left an impression I would recall one year later. After a year of careful savings and planning we went back to the Mercedes-Benz dealership of Silver Springs MD, unannounced of course. We immediately found Tony and explained how we were ready to buy our first Mercedes-Benz. Once again, at no time did I feel pressure to make a decision on our purchase. I was up front and explained exactly what I wanted in a car. Lets just say I got everything I wanted and a whole lot more. The best part is that Tony helped me to stay on budget he also explained each step of the purchasing process and what would happen next. I honestly felt like Tony was my Agent and working hard to represent my needs. When I met the sales manager I thought all the progress I had made was about to be flushed down the toilet but I was wrong. When I went to the finance manager, once again I thought all the progress I had made was going to end, and once again I was wrong. The entire process went exactly as Tony described. I am proud to say that I am now the happy owner of the 2017 GLE350 4MATIC SUV | Mercedes-Benz.From my family to yours go see Tony Zelaya.J. Apodaca

japod10714

Sep 13, 2016

My new 2017 Mercedes-Benz, GLE 350 4Matic SUV Silver Springs, MDLast year I retired from the military after 25 years of service and finally settled down in beautiful Rockville, Maryland. As my wife and I scouted out the near-by areas we stopped at the Mercedes Benz Dealership in Silver Springs, MD. We were browsing when we met Tony Zelaya . I dislike buying a car from dealerships, but Tonys demeanor and approach quickly dispelled my anxiety and we were talking about his favorite topic - cars. I explained our purchase timeline and price point. Despite our late un-announced arrival, Tony sat with my wife and me and answered every question without pressure. As Tony went to grab a cup of coffee for my wife we saw pictures of his family arranged around his desk. I found this to be inviting and it left an impression I would recall one year later. After a year of careful savings and planning we went back to the Mercedes-Benz dealership of Silver Springs, unannounced of course. We immediately found Tony and explained how we were ready to buy our first Mercedes-Benz. Once again, at no time did I feel pressure to make a decision on our purchase. I was up front and explained exactly what I wanted in a car. Lets just say I got everything I wanted and a whole lot more. The best part is that Tony helped me to stay on budget he also explained each step of the purchasing process and what would happen next. I honestly felt like Tony was my Agent and working hard to represent my needs. When I met the sales manager I thought all the progress I had made was about to be flushed down the toilet but I was wrong. When I went to the finance manager, once again I thought all the progress I had made was going to end, and once again I was wrong. The entire process went exactly as Tony described. I am proud to say that I am now the happy owner of the 2017 GLE350 4MATIC SUV | Mercedes-Benz.From my family to yours go see Tony Zelaya.J. Apodaca

Janish

Sep 10, 2016

I called Mbrace Roadside Service because my car would not start. Darrell saved the day. He was prompt, professional, knowledgeable and immediately diagnosed the problem. Excellent service!!

Customer in Distress

Sep 8, 2016

After calling M.B. Roadside Assistance, I received a prompt follow up call from the technician Darrell providing his status and estimated time. Upon his arrival, Darrell was professional and thorough with my issue of loss of battery, and provided options. Great, great service and he even shared some extra features on my Benz I didn't know I had. Two thumbs up!!!

Dave

Aug 30, 2016

My wife had a tire blow out on the way to her doctors appointment. I rushed to her aid to switch cars and attempt to change the flat. The lug nuts would not budge, so a quick phone call to customer service and a follow up call from Darrell and my help was on his way. Within 10 minutes Darrell arrived and was very courteous and prompt in topping off my spare tire and changing my flat. It was a pleasure working with Darrell and he saved me a strained back and heat stroke in this mid 90 degree day. Thanks again Darrell :)!

Theresa and Jonathan Pugh

Aug 29, 2016

As a first time buyer of a Mercedes I have to say that customer service that my husband and I received with Lester Stanford at MB of Silver Spring was beyond what I imagined. Not only was he knowledgeable and courteous. He was just a pleasure to work with. He made my transition so simple.

Howell

Aug 22, 2016

My tire blew on a dark busy highway about an hour from my home. I had no idea where I was, and Darrell found me, changed my tire, and made sure I got on the road safely. Darrell calmed me down , was very kind, and changed the tire very quickly. Thank you so so much!!!!

Maria, DC

Aug 12, 2016

Excellent Road Side Service TechnicianI had locked my car keys in the trunk and I called Road side Assistance of Silver Spring. Darrell Fenton came to my rescue to unlock my car via SDS and reset it. Darrell was extremely helpful and took time to explain what unlocking and resetting my car via the SDS entailed. Thanks Darrell

MercedesC350owner

Aug 7, 2016

I had an issue with my battery, thank goodness for Darrell Fenton of Mercedes Benz Silver Spring! My car would not start and they alarm would go off. He checked the voltage of the battery, charged my battery for free because of 18004mercedes road side service. He said the original battery was still good but it being 8.5 years, I asked for a new battery and he changed it within 5 minutes and made sure my car windows, panoramic roof and radio worked. Great service, price and it only took him 5 minutes to call and 30 minutes to arrive at my house.

Emma Ames

Aug 6, 2016

We had a flat tire and Darrell Fenton came to our rescue. Darrell was fantastic.

Birchard Allen III

Aug 4, 2016

Darrell responded to my wife's road side assistance timely and professional manner. Darrell instructed my wife to stay inside the car for safety reasons, conducted a tire change, and advised on the size replacement, as the blown tire was not repairable. Thanks Darrell!!

Klassykt

Jul 28, 2016

I typically dont write reviews ever. However, I sincerely felt compelled to write a review on the AWESOME service that I received from Darrell F (Road Side Technician). Darrell assessed the concern very quickly which resulted in my issue being resolved completely. I sincerely appreciated his attention to detail!!

Christine

Jul 8, 2016

Tony Zelaya made purchasing my third Mercedes Benz a truly pleasant experience. Tony is very attentive and ensures every aspect of the transaction is performed flawlessly. I also must mention Pedro in the finance department, who was very patient and diligent in ensuring we were able to obtain the financing option we desired. I can't thank the entire team at Mercedes Benz of Silver Spring enough for the overall positive experience.

JesusisLord1

Jun 30, 2016

Tony Zelaya is first class all the way! He is very sincere in his dealings with you. I have been patronizing this dealership since when it was known as "Herb Gordon Mercedes Benz" and I have always found the staff to be approachable and professional. The addition of Tony to the sales team at Mercedes Benz of Silver Spring will only enhance the great atmosphere there.Tony was very helpful in helping me secure a good car, good financing and gave me lot of recommendations.I will recommend Tony Zelaya to any one in the market for a car. He genuinely has your best interests at heart!.....VG

gfE350

Jun 28, 2016

Mr. Lester Stanford provided me excellent service. He was extremely professional, courteous & answered all questions. He made it possible for me to get my dream car!

NG

Jun 24, 2016

My wife and I bought a new 2016 GLE 350 from Silver Springs dealership ... one week in, we love the car. I am sure we will continue to enjoy the ride for years to come. What made our experience great was working with Tony Zelaya. First and foremost, he is polite and respectful... in an environment where both the buyer and the seller are trying not to lose money, things can get a little....chippy. However, if one the parties maintain their cool, things turn out to be a lot smoother. Tony is very savvy and understands this well. He is willing to work with his customer, and pretty much do anything that's in his power to help him or her - after several rounds of negotiations, Tony got us a good deal that we felt comfortable with. Leaving the dealership with a new car, we didn't feel swindled. Second, Tony is knowledgeable about the product he's in the business of selling i.e. his cars. He said he "treats this as if it were his own business", which is great because it gives some insight into his commitment. For a customers point of view, it's quite assuring. I would recommend Tony to anyone looking for a good car buying experience... go to Mercedes Benz of Silver Spring and ask for Tony Zelaya.

Janet C. Ross

May 13, 2016

Mr. Sanford was extremely professional and helpful in my selection of my C250. Could not have asked for better service. He was patient and understanding which made my decision to purchase easier.

AMG

May 10, 2016

Tony Zelaya answered every question that I had and worked hard to reach an agreement that was fair to everyone. He earned my trust early on in the process and still has it. Everything he said has proven to be true. I am thrilled with my new car.

akilahb

May 9, 2016

I have spent 4 hours in the Mercedes-Benz of Silver Spring dealership today and it was horrible. I went in there to buy a 2016 GLE 350. I was putting down more than $17K on the purchase. I chose it about a week ago and had the car transferred to this dealer. I had to turn in my lease from Mercedes, which was a 2014 E-Class. Now, I got there at 9:47am this morning. When I walked in I told the gentlemen that I went over my miles and my salesman told me, "don't worry we will work out everything." I remember going to Mercedes-Benz of Alexandria and they told me that they usually forgive miles (approximately 5k over lease contract if they can keep you). Well, I was over by almost 12K but buying a brand new truck and going with their finance company even though I could have gotten a better rate with my credit union. I completed all the paper work for my new GLE and I worked out some minor damage regarding the E-Class (scratches, tire had a bubble, etc. for $750). The salesman (Keith) who was dealing with me for the return of my lease shook my hand when we settled on the $750 for minor damages. I was told that I was done with all expenses for my lease car. He specifically said that, "you are done with this car." They agreed to roll my remaining lease payments in my new car payment (a promotion they were running nationwide). I thought I was set, I had my new keys and almost out of the door.Well, I remembered what happened to me in Alexandria (the other Mercedes dealership). They tell you one thing, and then you get a bill in the mail for another. I asked Keith for a copy of my receipt showing that I didn't owe anymore on the lease (E-350) and then he tells me that's not what we agreed to and they would be charging me for the extra miles at the tune of $3K. I was livid...they tried to act like they didn't see the mileage earlier but that's xxxxxxxx because they had the car since 9:47am and they drove it around. Second, they were going to let me believe that we settled on the lease car for $750 and go home and receive a bill (makes me angry just thinking about it). I hate dishonest care dealers and that is exactly what Mercedes has devolved into. I went to them because of luxury. This would have been my third Mercedes in 4 years. And get this, my husband was getting ready to buy the the S50 coupe for $113k. They through all that away for dishonest care dealership practices. Especially, since I walked in saying I went over the miles.Please don't got to this dealership. They are dishonest and not worth your business. If you work hard, and now want to celebrate your success, please don't do it with this dealership. Their practices were just horrendous. I was there for 4 hours and left empty handed. I demanded my money back. They didn't even try to comprise with me and say. We would forgive 5k miles and just pay $1k. Nope, they pulled this when I had the keys of my new GLE and was about to leave. I want to warn others who are in the market for a luxury vehicle. This is not the dealership for you!

Chris A

Apr 20, 2016

Received amazing service and information when purchasing my new 2016 C300. Tony was very patient with my purchase process and didn't pressure any decisions like other car sales experiences. His willingness to be available and work with my timeline was very unique. Great experience

SharonLee

Apr 19, 2016

Service was professional and efficient. Time wasn't wasted trying to interest us in other vehicles from the one we chose. Was able to test drive another vehicle before making my selection.

RBH

Apr 12, 2016

Our first purchase at the Mercedes-Benz of Silver Spring dealership in Maryland was a great experience! We were referred to Tony Zelaya who we highly recommendhe was very friendly, professional, and knowledgeable. Tony really listened to what we were looking for in a new vehicle. Others in the dealership were also eager to answer our questions and concerns. We were impressed with their willingness to work with us to make a deal. Tony was able to procure a new vehicle from a dealership from a distant state. Our GLE450 Coupe was delivered in pristine condition and Tony took the time to go over all aspects of the car. In prior years we always purchased our new Mercedes vehicles from another dealership in Virginia and had them serviced there; however, we now realize that we should have gone to see Tony and the Mercedes-Benz of Silver Spring dealership soonerwe are so happy with our new 2016 Mercedes Benz :-)

RBH

Apr 12, 2016

Our first purchase at the Mercedes-Benz of Silver Spring dealership in Maryland was a great experience! We were referred to Tony Zelaya who we highly recommendhe was very friendly, professional, and knowledgeable. Tony really listened to what we were looking for in a new vehicle. Others in the dealership were also eager to answer our questions and concerns. We were impressed with their willingness to work with us to make a deal. Tony was able to procure a new vehicle from a dealership from a distant state. Our GLE450 Coupe was delivered in pristine condition and Tony took the time to go over all aspects of the car. In prior years we always purchased our new Mercedes vehicles from another dealership in Virginia and had them serviced there; however, we now realize that we should have gone to see Tony and the Mercedes-Benz of Silver Spring dealership soonerwe are so happy with our new 2016 Mercedes Benz :-)

ADWellington

Apr 7, 2016

Mrs. Josephine Baker very professional, excellent customer service, patient, very knowledgeable of Mercedes services and products, and all the functionalities of the different packages. She teaches the customer how to operate the car with all the features so the driving can be a excellent experience.

Jackie

Apr 5, 2016

After having a very unpleasant experience at other dealerships, I called Mercedes Benz of Silver Spring for some inventory questions and was lucky enough to have Julian Chin assist me with my questions. He was friendly and very thorough in making sure he understood exactly what my preferences were. I had some strong opinions on what features I wanted in a car when I first came to see Julian, but he spent a great deal of time helping make those details possible for the right price. We took our time in making our final decision on a car. During that time Julian was very patient and informative. He always made himself available to us during our frequent phone calls and helped us negotiate for a price that would keep us within or budget. On the day of our purchase, he took the time to explain and demonstrate every feature of the car. It was a swift and easy process. Every component was ready when we arrived. He followed up with us later that day and the following day to make sure we were happy with our purchase. I can't say enough great things about him and I will definitely be sending people to him in the future!

jnjphd

Apr 5, 2016

I had just finished viewing the pre-owned vehicles when Josephine happened upon me. She asked if I needed any assistance. I told her I was looking for a vehicle I had seen online, and needed to know if it was still available for purchase. She invited me inside to inquire. The vehicle was still available, and the reason it had been moved was one of her colleagues was expecting a customer to stop by to look at it. I asked to test drive the car in the meantime which Josephine quickly arranged. Afterwards, I told Josephine the sale was hers if she could close the deal, and did she ever, with know-how, speed, and panache.

German Hurtado

Mar 30, 2016

Dear Tony and the Mercedes Benz of Silver Spring Team, Thank you SO very much for affording me the purchasing experience of a lifetime. Tony and I had done a lot of legwork before I pulled into your dealership last Saturday, and yet I was still pleasantly surprised at how ready you guys were for me. I love my new Jupiter Red 2016 CLA 250 loaded with all the options I wanted. I could not have asked for better and more expeditious service. Thanks for going out of your way for me, especially being as accommodating as Ray was during the inspection, turn in and service of my old vehicle. Dorit made the financial transaction fun and painless. Thanks to Steve and Asha for their continued support. See you guys in 3 (or less) years. Tony, it was because of you that I drove over 200 miles to get my new car. Thanks again! Regards, German Hurtado

C. E.C. Egresi

Mar 28, 2016

Thursday: After my first flat tire in years, I thought.... "why not return my leased C-class and get into the vehicle I've wanted for years"?! Darrell from roadside assistance was phenomenal, personable and quick to strike up a real conversation. I enjoyed meeting him and appreciated his professionalism and courtesy tremendously. Friday: While I had been speaking with someone for about a month in the sales office through email, when I stopped by to have the tire replaced, I met Tony Zelaya. I let him know immediately that I had been working with someone by email, and he offered to help anyway, informing me that he and the other sales person were best of friends and that there would be no problem. I know what you're thinking, any sales person might tell you the same thing, but I felt comfortable, knowing that Tony was not that type of person. Saturday: I met Tony with my wife and leased my next Mercedes Benz, the E-250 Bluetec. I also met Jonathan Logue (the other sales person) who reassured me that all was well. We were treated exactly how we would have hoped. Having owned and driven other Mercedes over the past 5 years, I must say, Silver Spring is the best all around dealership that I have had the pleasure of being with, hands down. Thank you again and I look forward to many many more years of strong relations and numerous new Mercedes over that time. #Lifetime MB

peanutbutterjelly

Mar 28, 2016

The people that work here make this dealership a great place. They are extremely helpful and friendly. But TONY ZELAYA is one-of-a-kind, it's a must to deal with him!!!

peanutbutterjelly

Mar 28, 2016

My husband and i went to get a new vehicle and Tony Zelaya is FANTASTIC! He really knows a quality customer service. He's not your typical sales guy. We highly recommend him!

BDunston

Mar 19, 2016

From the time I walked in everyone was courteous and greeted me with a smile. I worked with Darryl and he helped me find everything I wanted and needed and made the process an enjoyable one. He has earned a lifetime customer.

Stephanie Lee

Mar 17, 2016

DMV....if you own a MB and need Road Side Assistance, you had to have met Mr. Darrell Fenton. This gentleman is so incredibly AWESOME!!! He is extremely Professional, Courteous, Knowledgeable and always On Time. I have had to call Road Side Service four (4) consecutive times since the purchase of my S550 and Mr. Fenton has always come to my rescue. I can not tell you how relieved I am when he shows up. YOU ARE SIMPLY THE BEST!!!!!!!

Hardyje

Mar 12, 2016

Sales personnel were very helpful and professional. Were very knowledgeable and friendly. I went in and they were quickly able to find what I wanted.

Dee3705

Mar 11, 2016

She is the best among them,I walk I and walk around not having mind of buying a car but this lady stood up and spoke to me after all other sales rep look me down and she confuse me to buy a Mercedes Benz that same day

JOE AND OMEGA EDWARDS

Feb 22, 2016

Khalil Nuri, our sales associate was professional,answered all our questions and made sure we were familiar with the basis functions of the suv. He was great.

Bina

Feb 16, 2016

Went in looking for a car because our previous ML320 1998 was at it last leg...no one approached us at first...Then Tony came along and ask if we have been helped...and that was it...he found us exactly what we were looking for - great service...Would highly recommend to anyone...

Nick

Feb 2, 2016

Was in a tough bind with a car battery for our Benz and Darrell Fenton was awesome! He was extraordinarily helpful, quick, and extremely professional and courteous. Greatly appreciated his assistance!

BPhilip

Jan 29, 2016

My 2011 E550 wouldn't start after a long day of work due to a dead battery. I called Roadside Assistance. They were courteous and responsive. Darrell Fenton was a great technician and provided great service. I highly recommend him. The only thing to improve would be to figure out how to decrease the wait time from the initial call to technician arrival.

Bob. E

Jan 26, 2016

Just want to give a quick shout out and thank you to Darrell of MB Silver Spring, for coming to the rescue jump starting my car, and replacing the battery after running a quick diagnostic revealed the battery charge was low. He was extremely courteous and professional dealing with him. A simple thank you isn't enough sometimes to show how much you appreciate the help and service rendered!

dm

Jan 16, 2016

You have to go see Tony Zelaya. The location of the dealership is very easy to find. Tony will take care of you with great patience and expertise. They have great selection of cars and their management is very kind and attentive. Tony goes the extra mile and makes sure you have best experience possible. Everything was quick and lived up to my expectations. Tony is a great person to deal with. It's important to find the right sales person and not just a car. I will rely on Tony for years to come.

juner20904

Jan 11, 2016

I bought my vehicle here and have had it serviced here for the past two years. My experiences are always superb. The customer care is excellent. They find every way to save money while making sure that the vehicle is in tip top performance. In one instance, my tire had a nail in it and my service representative Mr. Jerrod Dunham went over and beyond to find the warranties and send pictures, etc so that in the end I paid NOTHING. NO CHARGE!! With this free of charge service, I was still treated as if I were paying full service and then some. Everyone is wonderful. Mr. Louis Pradel helped me today to identify why my service engine light was on. He found ways to get the best deals while getting my vehicle out of the danger zone (thermostat, brakes, tires, etc. replacements).

Sid A

Jan 7, 2016

We just got a GLE450 from Merc of Silver Spring and the experience was just great! We were helped by Tony Zelaya who was an absolute pleasure to work with. His passion towards what he does is something to really experience. The staff at Merc of silver spring were very patient and while the entire process took us a while, they were absolutely great throughout. They even got our kids some pizza as it was getting late, a small detail in the grand scheme of things but goes to show how they care. Would highly recommend them! Go see Tony if you are in the market for merc

Arunakumar Silva

Dec 31, 2015

I dealt with Tony Zelaya for the first time,Boy isn't he professional!! Couteous,and very friendly, for a while I I was thinking, am I dealing with a Car Salesman? it was a great experience.This is my 2nd car purchased from Mercedes Benz of Silver Spring and I will certainly go back to them again. Tony went an extra mile during the past three days to finalize everything, and just before signing the acceptance agreement, it did not allow me to have any doubt about my comittment, as he was thorough in his presentation. Any one who is thinking of buying a new or Certified Preowned vehicle, consider Tony first. Thank you again. I am really enjoyng driving this Car.!! Thanks to Tony Zelaya!

zhaogang song

Dec 25, 2015

It is a wonderful car buying experience, Julian Chin is very patient and professional. I am very happy to get my first benz car, thanks for whole procedure .

Shawn

Dec 14, 2015

From this year started I'm having problems with my car spend over $12,000 on service , had my car tow in Wednesday picked it up Saturday and my car still have the same problem, I don't think that the technician know what he's doing or recommend ,it's Monday morning have to tow my car in again same problem battery

Y. Karodeh

Dec 3, 2015

Herb Gordon Mercedes has consistently earned our loyalty and business for the last 13 years and 2 consecutive Mercedes Benz purchases, simply because they are professional and know how to treat and handle customers both at the time of purchase and most importantly throughout the post-purchase period, however long that might be. There are many good reasons as to why we have Herb Gordon Mercedes maintaining our cars, but the most important of all is the presence of Mr. Chris Costlow, our Service Team Manager. Chris vast working knowledge, unbiased honest counsels augmented with excellent customer service skills and responsiveness to customer needs are stellar and unparalleled! An absolute pleasure with whom to work. Thank you Chris for going over and above your call of duty, not once or twice but ALWAYS!

Anthony

Nov 30, 2015

Really Helpful and Great service from Julian Chin, thanks Anthony

edwin

Nov 24, 2015

I went to this dealership TONY Zelaya was who helped me and I tell you he was very professional answer every question with no problem.. new his history good at making me feel at home he made sure I was satisfied with my new vehicle ....defiantly recommend Tony for ever is interested in buying a new Mercedes Benz!!!

Very satisfied customer

Nov 24, 2015

What a great car buying experience! Tony Zelaya and Ray were great to work with. What a team! I drove over 350 miles because of the service I received on the phone. From my phone experience on car inquiry to the in-person experience on car delivery to the post-sale follow-up to ensure my satisfaction, it was all truly exceptional. This was by far the best car buying experience I've had. Even with my particular demeanor regarding card, the team far exceeded my expectations. I would go back again and again!

Dennis

Nov 19, 2015

It was that time again, when I periodically convince myself that I needed a new car. I started the process on-line and finally ended up with the most professional yet friendly, courteous, and thorough sales-person I have ever dealt with. Mr. Kwesi (Khalil) Nuri guided me through the entire process of understanding, selecting, and finally purchasing the perfect car; and it is indeed the perfect car for me. This is my first Benz, and boy am I glad I made the switch. There was no guess-work this time, and Khalil made the entire process effortless and worry-free. I love my new car, and I am most certainly appreciative of my new best friend. If you are reading this, and you are thinking about getting a new car, check out Mercedes-Benz of Silver Spring and ask for Khalil. Tell him Dennis sent you (lol).

Eric J.

Nov 16, 2015

Thank you Tony Zelaya for an excellent and drama free car buying experience.

L. McFadden

Nov 12, 2015

I went to MB of Silver Spring after going to another dealer to inquire about a new car purchase. MB of Silver Spring treated me with dignity and respect, unlike the other dealer. Mr. Nichols and Mr. Stanford worked with me in good faith and delivered exactly what they promised. They worked to find a car with the option package I was seeking. I can not say enough about how happy I am with my purchase. I thank them from the bottom of my heart. I would give them 100 stars, if I could.

Jeff B.

Nov 11, 2015

Two years ago I leased my first Mercedes Benz vehicle through Jonathan Logue at Mercedes-Benz of Silver Spring. Jonathan's high level of customer service, professionalism, and dedication to ensuring my level of comfort and knowledge of my C300 was more than enough to drive me back to buy a new lease this week through Jonathan (CLA 250). I didn't think it would be possible to find a car that could match my old one, but Jonathan outdid himself and found me a gorgeous car that matched my liking, with very fair pricing. Pedro, the sales manager, was a huge help with helping us get in and out of the dealership in a reasonable time by having all paperwork ready to be signed. The dealership itself is very clean with welcoming staff all around. All in all, I know I will be a customer of both Jonathan Logue, and Mercedes Benz of Silver Spring for life. If you are looking for a high quality car and a dealer you can trust, I highly recommend reaching out to Jonathan at Mercedes Benz of Silver Spring.

ALI

Nov 10, 2015

TONY ZELAYA, MY SALESMAN IS AWESOME. HE MADE MY EXPERIENCE OF GETTING INTO THE NEW CAR VERY ENJOYABLE. HE IS VERY KNOWLEDGEABLE AND TREATS HIS CUSTOMERS WITH EXCELLENT SERVICE. I STRONGLY RECOMMEND HIM AND THE DEALERSHIP.

Eyob Gebrekidan

Nov 10, 2015

My buying experience with Tony Zelaya was excellent. His patience to explain all the questions we had was remarkable. He was knowledgeable of the vehicles we were interested and worked with us deligently. We would recommend Tony for pleasurable buying experience.

PSkyy

Nov 8, 2015

I came in just to get my car serviced (honest). Some sort of car care clinic was going on. One of the things offered was a test drive. I test drove the new CLA250 and it was a blast! My sales rep, Lester, was very nice and helpful. I attempted to get the new CLA250 but the numbers didn't make sense. The sales manager, Steve, was able to make me a better deal for a C300 4MATIC. The test drive was amazing! I was totally shocked that I was able to get the car...but Steve, Lester, and Wyman (Finance Rep) made this a memorable buying experience. Lester was so accommodating to my customer needs; he just exuded professionalism throughout the process. Highly recommend you ask for Lester. He has tons of experience with Mercedes-Benz and the car-buying experience. Thanks so much for all the help!!!!!!!!!!

John Karley

Nov 5, 2015

I made several trips to this dealership but wasn't satisfied until We met Jonathan. In about an Hour we made the purchase. Jonathan is very Knowledgable and helpful. Pays very close attention to what you are looking for. We are very pleased with his service. Few of our friends have bought cars through Jonathan. Our friend Cromwell had refered us to him.

Jacob

Nov 3, 2015

Very Professional! We were in and out and got the best deal! If you are buying a Benz, Ask for Tony. Very good experience and we will be back to get that S550!

gosco007

Oct 25, 2015

I have really enjoyed this experience, thanks so much to Tony Zelaya from the moment myself and my wife worked into the dealership. Himself and his supervisor (Keith) put our need first. I have enjoyed this experience and i'll definitely refer other people.

AllenG

Oct 15, 2015

I found a car on Cars.com that was listed for sale by Mercedes Benz of Silver Springs. I purchased the car without ever seeing it and had it shipped to where I live in Boulder Colorado. Both the salesman Tony and the manager Ray were great. My trust was warranted as the car was exactly as promised. Living in Colorado as I do, it is almost impossible to find low mileage good quality cars. Thanks to Cars.com and dealers like Tony and Ray at Mercedes Benz of Silver Springs, I was able to buy exactly what I wanted even though I was 2,000 miles away.

Tony

Oct 13, 2015

Went to buy a car from here and had a very good experience. Tony Zelaya does his job very well and holds a very high standard for customer service. Everything was done in a timely manner and was very smooth from start to pulling off the lot. I would recommended this dealership to a friend. Ask for Tony Zelaya the Mercedes Guy !!

N & M

Oct 7, 2015

Dear Ashlee, Thank you for a wonderful customer experience. My wife and I have been to many car dealerships, but its hard to find someone that completely changes the dynamic of sales person and customer and brings it down to a personal level. We are so grateful that we had you to help us through the car purchase process. Your recommendations, honesty and jovial nature made the entire experience wonderful for us. Its almost 2 weeks tomorrow since we made the purchase and the car is running great. Thank you for being who are.

Toni

Sep 22, 2015

I have been needing to buy a new car and putting it off -- for one reason, because I dread going through the buying process -- not sure who to trust, not sure I'll get the right price, and generally feeling like I'm having to negotiate every step of the way. Recently, though, I had a totally different experience. My son-in-law, who is a no-nonsense person, highly recommended Jonathan Logue, Silver Spring Mercedes-Benz, to me. My son-in-law buys from no one but Jonathan, and I won't either. Jonathan was the most professional, accommodating and honest car salesperson I have ever met. Working with him was pleasurable because I always felt he was trying to get the best car for my circumstances and the best price he could give. There was no haggling and half-day buying experience. I felt we were working together to achieve the same goal -- me in a car that I loved. After I purchased the car, Jonathan's patience continued as he walked me through every feature of the car. I don't have to use the owner's manual because he was so thorough. I highly recommend him, wherever you live!

SKhan

Sep 14, 2015

We drove up from VA to see a car and ended up having a perfect buying experience! The customer service was spectacular and exceeded our expectations. Thanks so much!!

NormJack

Sep 1, 2015

My salesman Tony Zelaya was very helpful,. He was able to assist me with no pressure and let the car sell itself. Because of that I was able to make a decision quickly.

Leon

Aug 29, 2015

I called roadside assistance because my car wouldn't start. Darrell immediately called back with an estimated time of arrival. He arrived prior to his estimate. Immediately diagnosed my car's problem and fixed it promptly. He tested the repair, ensured there were not other obvious problems and explained to me exactly what he was doing. This was by far the best car service experience I have had! I would recommend Darrell to everyone without reservation!

peter lee

Aug 29, 2015

crossed state border as being recommended by another dealer outside of Maryland. excellent service and very reasonable price that can be trusted. better priced comparing to three other dealers. worthy to visit across the state border.

nNoah Lightman

Aug 28, 2015

they were friendly, and helpful and we were able to buy a new Mercedes in our price range. They called the next day to offer further assistance in helping us understand the many features in our new car. I would recommend them to our friends.

Linwood Lawton

Aug 26, 2015

I had the most wonderful experience in purchasing my new car from Mercedes Benz of Silver Spring with the help of a great sales representative, Tony Zelaya. Tony was very patient and considerate about the questions that I had and did a great job in answering those questions. I appreciate his willnesss in searching the Benz listing to accommodate my choices. Thanks Tony

Cheryl G.

Aug 7, 2015

My baby and I got stranded at a gas station because my car would not start. I called roadside assistance and they dispatched a 3rd party that merely gave me a jump-start and said see ya later! Well as soon as I returned home and I cut my car off, I could not get it started again. I called roadside assistance again, and thank goodness they sent the call to Darrel Fenton. Darrell called me immediately with an ETA. When I spoke with him on the phone I immediately felt relieved because he was very knowledgeable and nice. Darrell came, explained my situation (the do's and the don't if something like this should ever happen again), installed a new battery, and inspected the entire car to make sure everything was functioning properly. I appreciate the customer service I was given and recommend all to request Darrell if they are ever in need of roadside assistance. Thank you Darrell!!!!

Nicole E.

Aug 5, 2015

My experience at Mercedes-Benz of Silver Spring was excellent due to the amazing services of Mr. Tony Zelaya. I was able to purchase my FIRST CAR!! Mr. Tony made this life-changing experience wonderful with his great customer service. He took his time to listen to my needs and was able to find cars that fit my expectations and budget. In addition, Mr. Tony made me feel comfortable in the car and took his time to help me make a big decision. Mr. Ray was also helpful during my purchase of the car. Thanks to them both I am finally able to call a Mercedes C300 my new car!

Dr. Guido Costa

Aug 3, 2015

Great overall experience altogether. Highly recommended. Mr. Tony Zelaya has excelled in every aspect of the car buying experience. Very professional and courteous. Tony has gone out of the "norm" to really make sure that everything went smoothly during and after the sale. Very impressive demeanor to say the least. The whole Team seems to be working together, something that you don't often see in today's corporate dealers. Also, I'd like to express my sincere appreciation to the service manager, Tom.

Robert and Stephanie

Jul 29, 2015

Khalil Nuri listened to our needs and answered all of our questions, provided options that met our needs and allowed us to make a decision without the pressure one expects from car salesmen. He was very professional, extremely patient and knowledgeable, and willing to go the extra mile. When we left one of our keys at the dealership, Khalil drove it out to us. Personal service like that just doesn't happen anymore. Overall, our purchase from Mercedes-Benz of Silver Spring was the most pleasant car buying experience we've ever had!

Signum Environmental, Inc.

Jul 29, 2015

Our sales representative, Julian Chin, was prompt, efficient and a pleasure to work with. The car we ordered waited for us on the agreed date, the financials were expertly handled by Dorit and the whole process of purchasing and delivery of the car was smooth and effortless.

Liam M.

Jul 26, 2015

I locked my keys in my car in a place where I was likely to get ticketed and towed. I put a call into roadside assistance and promptly got a call with an ETA from Darrell. He was professional, courteous, and fun to talk to for the 20 or so minutes before I was back on the road. I would have had a much worse day in that circumstance if not for the excellent service I received. I would highly recommend MB Silver Spring's service.

Dr. B,

Jul 25, 2015

I purchased a car from this dealership on 7/23/2015. Khalil did a great job. This was the most wonderful and most time efficient car buying experience I have ever had. Khalil even gave me a ride to drop off my rental car. This is an example of a great costumer service

AJB VA

Jul 21, 2015

My tire blew out on 495 near Silver Spring. I called my free roadside assistance and Mr. Fenton answered my call right away. He was on another job but assured me he'd be there shortly, which he was. I've got serious back problems so he quickly put my spare on and helped me examine the tire. He was so prompt and helpful that I just had to write a review. I usually don't bother but he was so great I felt I had to say something. AJB.

Longtime Benz Owner

Jul 17, 2015

I recently had my wife's and my car (both Mercedes) totaled within 2 months. Of course I had to purchase a new car for my wife immediately. I returned to the dealership that has been home to me, my brothers, my daughter and my wife for nearly 20 years. Tony Zelaya and the entire MileOne Mercedes of Silver Spring family gave my wife and I the red carpet treatment. He and the sales team went the extra mile in accommodating all of our needs. Our new car as well as this experience has far exceeded our expectations. My wife are grateful to have had such a wonderful experience. It has enabled us to renew old ties with the Mile One family and to forge a very special new relationship with Tony and the Mercedes sales team.

NleeUMD

Jul 16, 2015

I was in the market for a pre-owned vehicile they had listed for sale. I called the dealership to confirm the availability. Spoke the one of the salesman, said it was being listed at the BMW dealership in their complex; however, it was avaliable for sale and he woud be open to show it. I confirmed that I could see it within the hour. After asking when I could see it, we confirm a date and time and he said he would drive the vehcile back to the MB dealership for me to view. He send me an appointment remminder via e-mail I spent over an hour driving from Arlington to Silver Spring in rush hour traffic. The salesman later confirmed that he had the vehicle in his posession and was avaliable for sale while en route. As I approached the dealership, he called me and said the vehcile was sold. Shocked, I drove to into the lot, met with the salesman in person and said another salesman had sold the car after another customer saw it sitting on the lot. Now I understand business is business; but the only reason the car was on this particular lot was it was brought over to be shown to me, and there was a clear lack of communcation with sales people at their dealership. After the salesman expressing regret, I was even more upset after meeting with their sales manager who concluded, "we don't hold cars." with the body language of indfference and never making eye contact with me as he was too busy to addrress me as he had other things to take care of. It was not a question about holding a car, it was about calling me up and letting me know that another person was interested in the vehcile and giving me an opporutnity after I invested time to come, it was about showing some regret in a lack of protocol. At the end the day, since I havent been a previous customer, I walked out of their dealership without any sincere apology. I will never purchase or recommend any of my friends and clients to purchase from this dealership, in fact; I will purposefully go out of my way to make this point! I would rather walk 1000 miles barefoot on hot asphalt than to get into a vehcile sold by their dealership!

nleeumd

Jul 15, 2015

I was in the market for a pre-owned vehicile they had listed for sale. I called the dealership to confirm the availability. Spoke the one of the salesman, said it was being listed at the BMW dealership in their complex; however, it was avaliable for sale and he woud be open to show it. I confirmed that I could see it within the hour. After asking when I could see it, we confirm a date and time and he said he would drive the vehcile back to the MB dealership for me to view. He send me an appointment remminder via e-mail I spent over an hour driving from Arlington to Silver Spring in rush hour traffic. The salesman later confirmed that he had the vehicle in his posession and was avaliable for sale while en route. As I approached the dealership, he called me and said the vehcile was sold. Shocked, I drove to into the lot, met with the salesman in person and said another salesman had sold the car after another customer saw it sitting on the lot. Now I understand business is business; but the only reason the car was on this particular lot was it was brought over to be shown to me, and there was a clear lack of communcation with sales people at their dealership. After the salesman expressing regret, I was even more upset after meeting with their sales manager who concluded, "we don't hold cars." with the body language of indfference and never making eye contact with me as he was too busy to addrress me as he had other things to take care of. It was not a question about holding a car, it was about calling me up and letting me know that another person was interested in the vehcile and giving me an opporutnity after I invested time to come, it was about showing some regret in a lack of protocol. At the end the day, since I havent been a previous customer, I walked out of their dealership without any sincere apology. I will never purchase or recommend any of my friends and clients to purchase from this dealership, in fact; I will purposefully go out of my way to make this point! I would rather walk 1000 miles barefoot on hot molten asphalt than to get into a vehcile sold by their dealership!

John

Jul 10, 2015

I drove in to the clean , impressive facility and met Julian Chin who was waiting to show me the exact preowned automobile I had been searching for . I had been in the week before and told Julian what I wanted . He had mentioned the size of MileOne and one week later - there it was ! Julian showed me the PERFECT car ! A one year warranty was not expected but included . Now everyone that ever purchased a car anywhere will tell you that they got a good deal . But I got a GREAT deal ! -the best deal by far after a search through the entire country ! Julian made it painless . I drove in , traded my car , wrote a check and left with my Big Beautiful Beast . Julian treated me with the zenith of professionalism that I truly appreciated . New or preowned - see Julian - you will be glad you did .

rpark

Jul 9, 2015

our first experience was so good we came back. this place never disappoints as it is always so easy and haggle free. if there was a problem, tony was always so quick to solve it and he is always available for any assistance needed.

Tyrell's Tribe of Nine

Jul 3, 2015

Thank you Tony. You gave us exactly what we wanted; the perfect family vehicle. No sales pressure and awesome customer service. You are truly the Sprinter Van Man. Tony is a personable guy that understands people and his product. All of the staff was friendly and we will be back to buy our next vehicle. Thanks to Mercedes of Silver Springs our family has the perfect van.

Reid Bechtle

Jul 2, 2015

I locked my keys in my Mercedes today and called Road Side Service to help me unlock my car. Road Side Technician Darrell Fenton was assigned to my call. Mr. Fenton called me immediately and was a fair distance away. He kept me appraised of his travel time as it was a very heavy traffic day. He arrived and promptly unlocked my car. Mr. Fenton made a bad day good.... He had a very positive and friendly attitude, communicated very well and was an ultimate professional. I could only wish that everyone I dealt with was as competent and pleasant as Mr. Fenton. Your dealership is a better place because of Mr. Fenton and while not the closest to my home will be the dealership I buy my next car from. You folks have a gem in Mr. Fenton. Reid Bechtle

Linda W.

Jun 26, 2015

Tony Zelaya at Mercedes Benz of Silver Spring was an outstanding salesman he made me feel easy with the whole car buying process and he even bought me lunch while I wait on my new car to come from another location. Tony Is the best!!!!!!!!!!!!!!!!!!!!!!!

Wallace - C240 2013

Jun 21, 2015

I found myself in a very difficult position on a Friday night at 8:30pm with my 2 daughters (5 and 6 yrs old) in front of the mall. Long story short, I locked my keys to my 2013 C240 in the trunk. I called my insurance roadside assistance and they wanted to tow my car to the closest Benz dealership (Annapolis), however I called Mercedes roadside assistance since I knew the car required a special tool (SDS) to get my keys out of my trunk. Darrell called me right away, assured me he would be there ASAP and that he would not leave me hanging with my two daughters at the mall at 830pm at night. Upon arrival, Darrell was very professional and started the process of unlocking my door and then connecting the SDS device to my car to bypass the alarm and anti-theft system/shutdown mode. Darrell overcame adversity because he had to create a cable and modify his power cable to get things to work. In the end, Darrell came through on his promise and we were able to get my keys and get home safely.

JayRockville

Jun 20, 2015

Excellent customer service! We received first class vehicle from a first class dealership! Julian Chin our sales rep was very professional and true to his words! Never thought I would meet a dealership who wouldn't haggle their customers! A+++++++++++

Jodie

Jun 18, 2015

I have always dreaded car dealerships and the entire buying process but it was time for a new car. Tony Zelaya was amazing!!. He did not pressure me at all and after I decided on the car I wanted (2015 CLS 400) he had all the paperwork ready so all I had to do was walk in, sign the papers and drive away! I would highly recommend using Tony if you are looking to buy a new car.

Lanephd

Jun 15, 2015

I visited the dealership on Sunday May 31 to view GL450. I previusly purchase an E500 a few years ago along with other family purchase of ML350 and CLS500 in 2006. During my sales transaction process and inquiry the sales associate made comments such as people don't have problems showing us there bank statements, surprise because I do not participate in online banking, and sarcastic. The. Manager at the time did not make us feel welcome and my experience in comparison to 2006 at this dealership to now is horrible. I understood the need to see documents because of exporting but the sales person comment, you should be excited to be purchasing a Mercedes and my observation of other staff was disappointing. Luckily, Commomwealth Credit Union representative spoke about alexandria Mercedes and my experience this evening was professional and earned my business. I will not refer patients, family, or friends to Mercedes Benz of silver spring anymore.

Toya

Jun 8, 2015

Exemplary experience! Julian was understanding and courteous. The entire process was swift and reasonable. I would highly recommend this dealership to anyone looking for a great buying experience from a great sales team.

Hoon Chae

Jun 3, 2015

Purchased first vehicle from this dealership and also bring both vehicles here for routine services. Mother was driving one the vehicles and hit a pothole. She hit the Mbrace Roadside Assistance button and one of the dispatched technicians, DARYL, arrived promptly for the rescue. His service did not end with the replacement of the blown out tire. When Daryl inquired, I was not sure if I had purchased wheel and tire warranty for the vehicle. The very next day, I received a call from Daryl, who told me that he looked up and confirmed that I had purchased the warranty. That is definitely above and beyond customer service!

Wanda

Jun 2, 2015

Julian Chin was the salesman who worked with me to get the vehicle I wanted. He is an exceptional sales professional and goes beyond the extra mile to delivery quality customer service. I have purchased three vehicles from Mercedes Benz of Silver Spring, and I would not consider any other dealership. If you're looking for an extraordinary sales professional, contact Julian Chin.

RICHARD

Jun 1, 2015

TONY ZELAYA IS A TOP-NOTCH CUSTOMER SERVICE REPRESENTATIVE FOR MERCEDES-BENZ OF SILVER SPRING. THIS IS MY FIRST TIME BUYING A MERCEDES-BENZ VEHICLE AND TONY MADE MY BUYING EXPERIENCE HASSLE AND HAGGLE FREE WITH STRAIGHT TO THE POINT NEGOTIATION. HE IS VERY KNOWLEDGEABLE, HAS AN OUTSTANDING CUSTOMER-CENTERED APPROACH, AND VERY PROFESSIONAL. I HIGHLY RECOMMEND TONY ZELAYA TO ANYONE BUYING A MERCEDEZ-BENZ VEHICLE.

S. Phillip

Jun 1, 2015

Outstanding, customer service the Sales representative Khalil Nuri was very pleasant and professional. He made purchasing my first Mercedes Benz stress free and enjoyable. I expected great service from the company but Khalil went above and beyond to ensure that I received exactly what I wanted in my first Mercedes Benz.

Raymond C Ihegbe

May 30, 2015

A great sales representative, very knowledgeable in customer service and needs.

Carolina Paladines

May 22, 2015

This is my second Mercedes Benz purchase through Mercedes of Silver Spring and my first with Tony Zelaya and I have to say it was the best experience I have had. Tony was so informative and such an expert on Mercedes that I would recommened him to anybody looking to buy a Mercedes. He's not stuck up and very professional; down to earth and easy to speak too. We are now good friends. Honestly its what one would expect from Mercedes Benz but Tony is that little extra that makes luxury car buying a great experience.

christian

May 14, 2015

HONESTLY I HAVE BEEN ASSOCIATED WITH MANY DEALERSHIPS FOR 40 YEARS THIS COMPANY IN ITS ENTIRETY IS BY FAR THE BEST IN EVERY WAY SERVICE , FINANCING ,DISCOUNTS WARRANTIESAND ALWAYS READY TO HELP EVEN MONTHS AFTER THE SALE YOU FEEL RESPECT AT ALL TIMES . THEY GET 100 IN MY BOOK AND ALL THE PEOPLE I SENT TO BUY CARS FEEL THE SAME BILL WILLIS

FirstBenz

Apr 27, 2015

I was a first-time Mercedes-Benz buyer but Tony Zelaya calmed my nerves. He walked me through all of the vehicle model options I had within my budget and also assisted me in understanding all of my financing options (leasing vs. buying, monthly payments, etc). After my purchase, Tony has been available for all of my questions regarding my new car, its features, and the services that the dealership provides. I cant imagine another experience moving into the luxury car world without Tony!

Faychoi

Apr 24, 2015

I normally dont take the time to write reviews regarding customer service experiences but I had to write this review. I recently purchased my new Mercedes through Tony Zelaya at Mercedes-Benz of Silver Spring. Please note that I drove 75 miles from another State and passed 4 other Mercedes Dealerships along the way to purchase a car with Tony. I was expecting the usual car buying experience where you get frustrated going back and forth on price but was extremely surprised by what happened. Tony sat down with me to discuss what my needs were and what expectations I had of the new car I wanted and the car buying experience. From the moment I shook Tonys hand to the moment I left, Tony provided exceptional customer service. The whole time I was at the dealership, I felt as if I was at the Ritz-Carlton. Tony made sure all of my questions were answered and I was happy throughout the whole experience. Ive even received follow-up calls from Tony a week or two after I purchased my car. Tony really cares about his customers and wants to ensure they are happy throughout the whole process. Tony not only provides a beautiful product, but more importantly a hassle-free, enjoying experience. If you are looking to purchase a Mercedes-Benz, ask for Tony Zelaya. You will be extremely happy you did!

Vijay

Apr 22, 2015

Roadside Assistance Service from this dealership is outstanding. Darrell, the Roadside guy is great, very helpful and knowledgable. Great service, on time, awesome...

Luna

Apr 14, 2015

Tony was awesome, he made my buying experience fast and easy.

Darrell Fenton

Apr 6, 2015

Darrell Fenton came to me to change a flat and I cannot say enough good things about him. Professional, courteous, called in advance, arrived early, finished in all of 5 minutes and sent me on my way. I certainly hope if I have to have another flat in the future, it is near Silver Spring and Darrell

linda

Apr 4, 2015

I would like to thank Khalil Nuri for all of his help, patience and professionalism. He was extremelymotivated to assist me yet never pressured me in any way. He took time to explain and demonstrate the many features on the car. He is very knowledgeable and answered my questions completely.Thank you Khalil!!

Jennifer

Mar 30, 2015

Purchasing a car is one of the least favorite things for me to do, that's why I was very leery when I went to Mercedes Benz of Silver Spring. However, I was pleasantly surprised when I met with Tony Zelaya. He was very patient and professional and allowed us to drive several cars over a 3 month period before making a decision. At no point, did we feel pressured and always felt fully informed on pricing so we could make a choice on the best car for us. I highly recommend Tony and will definitely use him the next time we are in the market for another car.

Terplover

Mar 28, 2015

Tony Zelaya went above and beyond to provide me with an exceptional buying experience. He is a great person and has excellent product knowledge. I would definitely recommend him to anyone shopping for a new or pre-owned vehicle. I will tell everyone who has never experienced the Mercedes Benz cars to see Tony Zelaya . Thanks again for a job well done and I look forward to driving my beautiful car.

beasgo

Mar 27, 2015

I have a great experiences with Tony Wasfi as my service representative thru out the years (1999). True professional and would highly rank his ability and knowledge as a service manager. Although the prices are a little costly when you bring your car for corrective maintenance; My car has never gone back into service for same problem. Highly recommended. GSB

ART

Mar 25, 2015

I cannot speak highly enough about my road side service technician Darrell Fenton. He was prompt, very knowledgeable, easy to get along with and professional. He made what could have been a bad experience just the opposite. The entire roadside experience was excellent, starting with the initial call, to Darrell getting my vehicle back up and running. I highly recommend this dealership and Mercedes roadside service.

Jesus Felizzola

Mar 23, 2015

Outstanding customer service. The sales representative, Tony Zelaya displayed great professional manners and made the purchasing process so much seamless and enjoyable. Thanks!!

ANTO_A_

Mar 20, 2015

My family has purchased 10 + cars from this dealership and could not be happier. Most recently I bought a G63 AMG from Tony Zelaya. ASK FOR TONY HE IS HANDS DOWN THE EASIEST - MOST ENTHUSIASTIC - AND HONEST SALESMAN YOU COULD ASK FOR. He made the buying experience so much more enjoyable for me. He was easy to contact via Facebook and he stayed in touch with me every single day giving me updates. His accessibility and dedication to making sure each sale is personal makes him one of the best sales representatives to work with. TONY ZELAYA AND MERCEDES BENZ OF SILVER SPRING HAVE MY BUSINESS FOR LIFE ! Contact Tony via Facebook or phone at 301-661-1271.

AAT

Mar 11, 2015

Thank you Lovence, Rey, Tony and everyone in this dealership to make a great experience. I enjoyed my time at your dealership and purchased a fabulous vehicle.

Tony Zelaya

Mar 10, 2015

Customer Review We had great experience working with Tony Zelaya. He is very pleasant, very funny and very helpful. He made sure that we got what we wanted. He was there from the start and till now. He calls us and checks on us to see if we need anything or how we are doing. You wont find a person like Tony Zelaya. He knows how to make you happy. He took his time to help us get what we needed and thats was great. Thanks to Tony we Love our CLA 250. We look forward in working with you to buy our next car In few years.

Chelsea N.

Mar 6, 2015

I recently purchased my first car ever, a 2015 CLA, from Tony Zelaya and I had an amazing experience from start to finish. As a first time car buyer, Tony helped put my mind at ease by making sure all the bases were covered. Well connected, he even assisted with making sure I had a competitive insurance rate by putting me in touch with one of his insurance brokers. I purchased my car at the end of the month and while it was super busy Tony was extremely accommodating and even picked me up from the metro station so I could close my deal and drive my car home! He routinely checked on me to make sure I was still happy with my purchase (how could I not be?!?) and gave me access to him outside of his normal business hours. Tony Zelaya is TRULY the "Mercedes Benz Guy"!! Special shouts out to the sales manager, Keith Nichols, who was very instrumental in making sure I was comfortable with the numbers and going above and beyond to close the deal and made sure I got everything I wanted!!

George R Gouda

Mar 5, 2015

I ordered and bought a new car, GLK 250, Blue Tech, 2015 from MB, Silver Spring. The sales man was Tony Zelaya. All the procedures and the transaction went very smoothly and in a short period of time. Tony is very knowledgeable, very friendly and did a very good job with the smile on his face all the time. The facilities are very clean with very comfortable atmosphere. It has several models of MB cars, that for the first time I saw it. This is the second MB car we bought, as my wife leased Merceceds car from the same facility and Tony Zelaya was the sales man in this first deal. We were very impressed and extremely pleased with the services that we have had from Tony. This is the main reason we came to MB, Silver Spring to order and buy the GLK car and to work with Tony. We enjoyed working with MB, Silver spring and with Tony Zelaya. We loved this place.

Ophelia

Feb 28, 2015

I came to get my car serviced on 2/24/2015 and my service advisor Louis Pradel Jr demonstrated excellent customer service.

Darrell Fenton Road Side Assistance

Feb 12, 2015

This morning driving through glorious DMV traffic my tire blew on my c300. I called road side assistance and they sent Darrell to assist me. Not only did he call me to give me an approximate arrival time he was extremly kind and made me feel at ease as I was obviosly frustrated with a flat tire on the side of the road during the morning rush. Upon arrival, we had to move my car so he could perform the tire change in a safe location and he got me through all of that very smoothly. He basically went above and beyond to get me all set. It was cold, then it started to snow and he never changed his positive attitude throughout my morning ordeal. He really represents the Mercedes Benz brand and he is the reason I will always choose Benz first!

Jim Thompson

Feb 12, 2015

On Tuesday 10 February 2015 while driving on 495 south on the my way to Rehoboth DE, I suddenly had a tire blow out at 60 miles per hour. I pulled over and called for assistance. I was told it will 60 minutes for service. Within 10 minutes Darrell called and stated he will doing the service. To my surprise Darrell showed up within minutes, with a great sense of urgency. He explained the process while moving to prevent any delays. I never seen someone change a tire so fast. While he was working, I thought his face looked very familiar. After talking further to Darrell, I remembered we had worked in the same Department Store back in the 1980s. He was a great employee then and had held on to that reputation currently. WOW I was in good hands, feeling very safe on the highway.

CJK

Feb 10, 2015

Came in to trade in 2012 SLK for a 2015 ML. Tony did an great job working with my wife, since this was going to be her car. Came in to close the deal, thought I had color right, white, but it was the wrong white. Without skipping a beat, Tony had a the correct white, designo Diamond White Metallic in stock and drove it around for us. My wife was very happy that Silver Spring MB has such a large inventory, she was able to drive her new ML away that day. Thank you Tony & Keith for all your help in getting our deal done! Charlie FYI we did not buy our SLK from Tony but our next MB will be from him!

PSU Fan

Feb 5, 2015

Darrell Showed up on time. He was very knowledgeable and thorough and made sure my needs were addressed to the fullest extent. He was very prompt and exceeded expectations by showing up as quickly as he did, and was very professional and made absolute certain that my issue was addressed fully before leaving. He treated my call as if it were his only one for the day and that is much appreciated.

Michael I.

Feb 4, 2015

I am always impressed and extremely pleased with the level of customer service I get each and every time I step into the service department at the Mercedes Benz Silver Spring. My team leader Chris Costlow is such a wonderful man who would go above and beyond the call of duty to help you navigate complex situations. . He is very knowledgeable and provides outstanding and superior customer service. He would take time to educate and advice you on your car services and needs. I have been a loyal customer of him for over ten years. He always responded to my questions quickly and helpful Chris, your positive attitude and customer service will go a long way in building equity, trust and goodwill with your customers and the dealership you serve. Thank you

STIrby

Feb 4, 2015

Locked my keys in the trunk of the car at the office after 5pm. I called MB Roadside assist and they dispatched Darrell Fenton to the rescue. Keys locked in the trunk require a special "machine" that not every road side assistance driver has in their truck so Darrell was already a step ahead of the rest. He promptly called to let me know he was on the way to another call and would call me with an ETA after he was done. Darryl arrived at my office within the ETA provided. He explained exactly what he would have to do get the keys out of the trunk. It took a bit longer due to the limited Wi-Fi signals in the garage but in about 30 minutes he got the trunk open. Payment was easy with a swipe of my credit card. I have never had to call for any roadside assistance in the 5+ years I have been driving a MB. If I ever need assistance again, I hope Darrell is nearby. He was knowledgeable, courteous and professional.

ostia

Feb 4, 2015

I am always impressed and extremely pleased with the level of services and customer service I get each and every time I step into the service department at the Mercedes Benz Silver Spring.My team leader Chris Costlow is such a wonderful man who would go above and beyond the call of duty to help you navigate complex situations. . He is very knowledgeable and provides outstanding and superior customer service. He would take time to educate and advice you on your car services and needs. I have been a loyal customer of him for over ten years. He always responded to my questions quickly and helpfulChris, your positive attitude and customer service will go a long way in building equity, trust and goodwill with your customers and the dealership you serve. Thank youMichael Iloanya

BG

Jan 29, 2015

Roadside assistance was very prompt helpful and quick. Darrell was very knowledgeable and thorough and made sure my needs were addressed to the fullest extent. He was very prompt and exceeded expectations by showing up as quickly as he did even in bad weather, and was very professional and made absolute certain that my issue was addressed fully before leaving. He treated my call as if it were his only one for the day and that is much appreciated

Richy

Jan 17, 2015

Unrivaled, Exceptional, Premier, etc.! All words. I am so disappointed I can only hope some day American government can hold Organizations accountable for their promises, boasting, and false advertisements. Quality? Ok. Why is it a 2014 Mercedes-Benz ML 350 has MB-Tex seating that according to Andrea from Mercedes- Benz Corporate Customer Service, states "can stain very easily especially if the consumer does not wash or dry clean any new clothing items before sitting in the vehicle." Excuse me, first and foremost Why are you building an inferior product for a World Class Quality Vehicle Like Mercedes-Benz? Seats that can not be sat in unless the consumer first washes or dry cleans their clothing prior to sitting in their $60,000.00 vehicle? Am I also supposed to stop every individual, including but not limited to professional clients I take to lunch for business purposes, before they get in my car and ask them if they have in fact washed or dry cleaned their clothing? If they have not, I guess I have to tell them they can not sit on my MB-Tex seats because they are going to get stained and Mercedes- Benz expects me to understand this is not their problem for building an inferior material " MB-Tex" and I should have to live with this staining issue throughout the ownership of this vehicle. With all that said I have always washed my clothes and/or dry cleaned them upon purchase. This should be a choice not a must before sitting on any seating product in any vehicle. My vehicle seats were still stained ridiculously even with all clothing being washed and/or dry cleaned. Why is this? It is because this MB-Tex is an inferior product that has no place in any vehicle much less a Quality Mercedes-Benz!

Pat& Nasim

Jan 16, 2015

We were thinking of buying a CLA model and once we got there and spoke with their best sales Rep I can't say sales Rep I have to say customer care specialist because he wasn't trying to sell us anything, he was so friendly and patient and knowledgeable that after speaking to us and find out what exactly we want he introduce us to another class and we end up buying it. All I can say just go there and see him, he is going to find out what you really looking for. don't go to this dealership without seeing TONY ZELAYA. Go Tony.

Author

Jan 3, 2015

I am leasing my Mercedes C350 2015 since November 2014 and it could have been the worst decision ever made by doing it at this location. The sales representative provided a great customer service, explained everything in details and helped me as much as possible. However, Mercedes-Benz of Silver Spring Service Department is horrible, the worst of worst. I had to take to take my car because the touch pad was not working and all fluids on my car were low! I am only 23 years old and I decided to lease a Mercedes because of their luxury cars and "great customer service", but if I knew that I was not going to be equally treated just because of my age I wouldn't have done it. It is a tremendously stupid policy that every time I will be taking my car for service I will have to wait around two hours for me to get a loaner car from enterprise; when any other consumer that's older than 25 whom could be paying the same amount as me get treated a lot better by giving them a loaner car from Mercedes. And the worst part is that I am paying almost $1000 for maintenance for my car and not getting full customer satisfaction. I'm very upset on how such well know company as "Mercedes" discriminates buyers by their age, but yet again they don't discriminate when we are buying it. They are willing to sell you a $40k+ car but don't let you borrow one of their loaner car!! Again, their customer service is really bad and the Service Manager is the worst one there. I WOULD NOT RECOMMEND ANYONE IF YOU ARE UNDER 25 YRS TO BUY/LEASE A MERCEDES. AND IF YOU ARE OLDER THEY DON'T KNOW HOW TO TREAT PEOPLE PROPERLY. I KNOW MY FAMILY AND FRIENDS WILL NOT GO TO THIS LOCATION.

Rhonda

Dec 29, 2014

I just got a new CLA 250 from mb of Silver Springs! Working with Khalil Nuri made it such a great experience. He communicated with us every step of the way, and made it a goal to please the customer. I could have purchased from my local MB dealer but Khalil Nuri worked very hard to find the car I wanted for the right price.

SS

Dec 9, 2014

I bought a used car from across state lines (which I thought was going to be much easier) and Tony Zelaya was incredibly helpful. This process took much longer than expected, and was much more complicated, but Tony was always willing to take the extra step to make sure things went smoothly. The process was easy and I walked away feeling great about my experience (after passing up a couple of purchases due to sleezy salesmen). Thank you Tony for everything, I'm so happy with my new car!!

Susan and Bob G.

Dec 6, 2014

We have purchased a variety of luxury cars from other dealerships (BMW's, Volvo's, MB's) but if you want a truly professional and knowledgable car buying experience, you need to see Tony Zelaya at Mercedes Benz of Silver Spring. Tony took his time to thoroughly explain the details and options for the model we bought and made sure we were comfortable with every aspect of the purchase. The Sales Mgr and Business Mgr made the finance side of the transaction completely seamless. We would highly recommend Tony Z. to all MB buyers who are looking for the best personalized service!

Laranxo

Dec 2, 2014

I just bought my new GLA this weekend. Tony Zelaya was my salesperson and he was very professional. I never felt pressured. In fact, we tested three vehicles before I made my decision and he stayed with me all the way through. He even called me later at home to inquire as to how I was doing. I have no words to express my thanks to Mr. Zelaya, therefore, let this note be but a small token of my recognition of his proven professionalism and excellent people skills.

Pot Hole HItter

Nov 19, 2014

Man, I hit the pot hole head on and instantly lost tire pressure. I just know i was done for Called road side assistance and waited maybe less than 1 minute, got a quick response all while driving home. once in the driveway; finished the call and was assured i would hear back from the technician within 10 minutes. Just as i got into the door (not 3 minutes later); my hero technician (Darrell Fenton) called and announced he was 20 minutes away. He was punctual and finished my tire change in about 20 minutes & it only took that long because he had to put some air in the tire. Mr. Fenton ROCKS!!!!! i made it to the dealer the next morning and in less than 1.5 hours i was back on the road again!!! and it only too that long because they washed my car for me (you know i was happy)!!! Mercedes-Benz of Silver Springs Team (Ann, Diago, and my Doctor Tom) ROCKS like no other!!!! Thanks so much everyone from Mr. Fenton to Doctor Tom for making my very bad & scary mishap into as wonderful & quick fix experience!!! Love U Guys & Gal!!! signed Jade Green E550 (smile)

Dave Sims

Nov 5, 2014

I needed roadside assistance and Mr. Darrell Fenton came out and really performed an OUTSTANDING Job for me. He went OVER & ABOVE and not only took care of my issue, but took the time to explain many technical aspects of my ML350 Blue Tech that I was not aware of. He saved me some potential issues down the road and I am very appreciative and indebted to him. He is the BEST I have encountered and while I hope I don't need roadside assistance in the future, if I do, I hope Darrell Fenton will be the guy that comes out. He is a True Asset and Professional to Mercedes-Benz Period!!! Thanks Mr. Fenton for a job WELL DONE! I also spent 2hours speaking to Ms. Ashlee Walton who took her time to go over many options on new vehicles and I was really intrigued with not only her knowledge of Mercedes-Benz vehicles but her technical knowledge as well. She was so Professional, nice and detailed...answering ALL of my questions no matter how detailed or technical and I am very impressed. I WILL purchase my next vehicle from her just because I am that impressed with her. Thanks Ashlee!!! :) Regards, Dave Sims

Happy Mercedes Driver

Nov 5, 2014

Mr. Darrell Fenton really took great care of us when we needed road side assistance for an issue with our ML350 BlueTec. He arrived well after dark with a smile and helpful advice on our vehicle that I had not considered before. While I hope we don't need road side assistance in the future, I hope we get Mr. Fenton if we ever do again. He is a true asset to Mercedes-Benz! Thanks Darrell!

ML350 BlueTec Driver

Nov 5, 2014

Ms. Ashlee Walton is one of the most technically smart & knowledgeable sales persons I have met in all of my new car buying experiences. She knows the Mercedes-Benz cars inside & out! I mean you can ask her a question about the Power Train, Stereo, Collision avoidance, Suspension and even the material the seats are made out of and she has the answer. I mean you can't stump her!!! LOL. She's honest, professional, has a great warm sense of humor and puts you at ease. I didn't feel like she was pressuring me into buying anything but informed me so well that I can say when my Wife and I are ready, we WILL be purchasing our next car from her! She is a strong asset to the Mercedes-Benz brand and represents the company well! Thanks Ashlee and we will be visiting you very soon...

Benneth and Catherine Valenzuela

Oct 29, 2014

I will definitely recommend this dealership, especially TONY ZELAYA, whose been very accomodating sales agent. He provided us with an excellent service. Very nice person and very easy to talk to. It became easier for us to decide which vehicle to choose.

John Haley

Oct 17, 2014

On October 14, I woke to a dead battery in my 2009 C300. I called Roadside Assistance for the first time ever. The dispatcher, who's name I unfortunately do not recall, was very professional, quickly located a technician, and advised that the technician would contact me shortly. The service technician, Darrell Fenton, contacted me immediately, gave a shorter than expected ETA, and arrived earlier. He checked the battery, which was the original, six years old, and at the end of it's useful life, especially as I don't always treat it so well and I do not garage the car. Darrell replaced the battery with one he was carrying in his service vehicle, gave me advice on prolonging the battery life, checked the major electrical systems and reset a rear window that he found was not closing properly. Darrell, based out of the Silver Spring dealership, was professional, efficient, thorough, and exceeded all of my expectations. The experience made me happy that I purchased a Mercedes Benz, and especially that I purchased it from this dealership. The experience will influence my decision on my next vehicle. Thanks to Darrell, I am very impressed with Mercedes Benz and the Roadside Assistance program.

Ed Snopek

Oct 9, 2014

A sincere Thank You to General Manager Jim Elefantis and his extraordinary team at Mercedes-Benz of Silver Spring. I recently purchased a pre-owned 2011 Mazda 3 from MBSS and the incredible teamwork from all facets of the dealership was put on display. I got to meet exceptional individuals in Sales,Management,Finance,Service Department,Auto Prep and Detailing and they all "knocked the ball out of the Park". My initial point of contact at MBSS was sales representative Tony Zelaya. From the opening handshake to the last handshake, Tony Zelaya provided me with OUTSTANDING CUSTOMER SERVICE! For two weeks Tony demonstrated extreme courtesy,knowledge,unparalleled professionalism and shared his valuable time. This Mazda 3 was the vehicle I had been searching for and the deal would not have been done without Tony Zelaya. Tony had strong management support from Pre-owned Sales Manager Ray Goodarzi. Ray's expertise,knowledge,time and sign-off approval on a few key issues was greatly appreciated. This purchase would not have been possible without Ray Goodarzi. Thank You also to Inventory Manager Asher Chaudry, Finance Director Pedro Delagado and Brian Kim in Finance. To the Service Department, for their work performed on Auto Prep,Paint and Detailing, two words. "PERFECT! OUTSTANDING!! If you're in the market for a new car or previously owned vehicle I highly recommend Mercedes-Benz of Silver Spring

Freda

Oct 1, 2014

My battery died and I had to go to an important meeting. I called MB roadside assistance and was connected to an operator in less than less than 2 minutes (after hearing a message that the wait might be long). I was pleasantly surprised. They took my info and said I'd hear back from them and I did in about a minute. Darrell Fenton let me know that he had another stop but that he would be at my house in less than 30 minutes. He arrived before then. Darrell was so thorough that he not only started the car, but he showed me what he was doing and tested all the electrical systems in the car. He was fast and efficient. He was also very pleasant and professional. I was glad he reminded me to take the car out of the garage and to test drive it this evening. Thanks Darrell for excellent customer service!

Tim Donahoe

Oct 1, 2014

Darrell Fenton came to my home to assist with a dead battery. He tested the battery, checked all other electrical systems and got me going in just a few minutes. Since the car was new to me, he was happy to run me through some of the features I had questions about. This was my first experience with any MB service. Clearly very professional.

P. Anderson

Sep 30, 2014

The service received from the Road Side technician (Darrell Fenton) was excellent. He was patient and thorough. He took time out to explain the possible causes of the problem and instructed me as to what follow-up measures were to be done.

Toni Byrd

Sep 25, 2014

As always, they did not disappoint. Car for roadside assistance, dead battery and Darrell Fenton was here within 2 hours. Replaced the battery, conducted a thorough inspection and was excellent. I have been a customer since the 80's and have nothing but praise for the entire team.

unhappy

Sep 22, 2014

Drove 250 miles to purchase 2010 Subaru Legacy Limited. Car had repairs to hood, door and rear fender, yet sales team tried to convince us that the repairs where not there.

Eileen Bottamiller

Sep 18, 2014

I would like to give a BIG "shout out" to Christian Gonzalez (Gold Team Advisor) for his excellent help in getting a repair done on my ML 350. Chris assisted me (when others could not) and worked thru a problem I had been experiencing with my car. I was ready to have a "meltdown" over my wonderful car, when Chris calmly and professionally made sure that it would be fixed and ready for me to take on a vacation that I so badly needed. THANK YOU, Chris, for making it happen. YOU are the best! I would gladly recommend you and your customer service to any Mercedes Owner! Eileen Quinn Bottamiller, The Winery at Olney

Cantdickme

Sep 12, 2014

I took my car to the service dept for balance/rotation of tires. The gentleman gentleman had my car look at and came back with price and what other service that was required on car. I stated thanks I would have them done at another time. White waiting for my car, I remembered the remove some of the oil service light was coming on. So I ask the gentleman how much was a regular oil change. He gave me a price of $260, and I stated again a regular oil change. He repeated the price. I sat down and called two Mercedes dealership and ask the same question they gave me an price of $94 dollar. The woman stated the price that was quoted was on an service D. So I went to the receptionist and ask for the service manager. The service manager in tried to justify the over price. I told the service manager it was not my first time on this rodeo (I have another Mercedes) and if they needed the money just ask me for it. I've completed two survey and I am still waiting on response. The survey ask would I like to have someone to call me, FOR THE THIRD TIME, YES I WOULD.

jimk

Sep 3, 2014

Just wanted to say thank you to Darrell from MB Road Side of SP. Super Nice, Very Helpful, Very professional and ready to make a tough situation brighter. So nobody wants to be stuck on the side of the road with a belt failure, on the way in for service none the less. But Darrell got there as soon as he could in rush hour traffic, and could not have been more helpful. thank you jimk

Bill Rouse Analyst

Sep 2, 2014

Celestin Lovence was an outstanding salesman. He took care of all our needs so well we bought two vehicles from Mercedes Benz of Silver Spring within three months of each other.He has great customer relation skills, along with being very knowledgeable of the product.

Pat

Aug 29, 2014

Thank you to Christian and the wonderful service department staff for their work in getting a major suspension problem fixed and completed in a quick, hassle-free manner. I am grateful! recommend service department to all

VB

Aug 20, 2014

I walked into the store to browse and learn about MBs, although not necessarily ready to purchase one. The sales representative, Mr. King Lenoir, not only approached with patience and diligence, but he demonstrated excellent knowledge and customer service. Mr. Ray Goodarzi, his sales manager, equally showed not only outstanding and attentive response to me as a potential customer, including calculating out a financial package that prioritizes benefit to me, but he and Mr. Lenoir worked with impressive team work together to answer all my questions and appease my wants. Neither were pushy nor overbearing which is not an infrequent occurrence in car sales people. Especially with such grudging experiences I've had in car buying previously, I can honestly endorse that this experience is THE BEST car buying experience I have ever had! I was only too happy to sign the dotted line and give them my business. Oh, by the way, I LOVE MY GL450, too !!!! I am absolutely recommending them to all my friends, many of whom are career military and physicians like myself.

Steve

Aug 19, 2014

James Park helped us out to purchase a new vehicle and he was very helpful and knowlegeable. It was my best experience among dealerships that I purchased cars from.

Roydrick Cooper

Aug 13, 2014

This dealership is by far one of the best I have dealt with. The place is very cleaned and their staff are very professional. I received my vehicle the very next day after all repairs were made, fastest turn around I've seen. Mr. Pradel was very professional in keeping me inform about the status and progression of the stages of my repairs, which left a great impression about that location. I will like to recommend this location to all that may have problem with your vehicle and trust me when they're done you too will be a happy customer.

D'ANGELO

Aug 12, 2014

I BROUGHT MY ML430 LAST TUESDAY BECAUSE I HAD A HEADLAMP OUT IT WAS CLOSE TO CLOSING TIME SO I BROUGHT A BULB FROM PARTS BUT WAS HAVING DIFFICULTY INSTALLING IT. LUCKILY FOR ME A NEW SERVICE ADVISOR NAMED LOUIS PRADEL WAS THERE TO HELP ME. HE WAS VERY PROFFESSIONAL AND I APPRECIATE HE TOOK THE TIME OUT TO HELO ME EVEN THOUGH HE WASNT GETTING PAID, I WILL SEE LOUIS FOR ALL MY FUTURE SERVICES.

sullivan4

Aug 12, 2014

I visited 2 other local Mercedes-Benz dealerships in Washington D.C. before driving 67 miles to Mercedes-Benz of Silver Spring. On August 8, 2014, I was greeted by Tony Zelaya who genuinely focused on my automotive requirements and budgetary concerns. He took his time and did not pressure us at all. I was impressed with his friendliness and good nature. He really put us at ease. He drew upon all of his resources (sales management, finance etc.) to help land us in the Mercedes-Benz of our dreams and with affordable investment options. He followed-up the next day to ensure everything is OK (it was!). My impression of Tony Zelaya and of Mercedes-Benz of Silver Spring is that they are invested with their customers. It's all about building that relationship that can be hard to find at other car dealerships. I feel so comfortable with Tony that I am referring my family and friends to him. I highly recommend Tony Zelaya to all. Thank you!

sullikev

Aug 11, 2014

I visited 2 other local Mercedes-Benz dealerships in Washington D.C. before driving 67 miles to Mercedes-Benz of Silver Spring. On August 8, 2014, I was greeted by Tony Zelaya who genuinely focused on my automotive requirements and budgetary concerns. He took his time and did not pressure us at all. I was impressed with his friendliness and good nature. He really put us at ease. He drew upon all of his resources (sales management, finance etc.) to help land us in the Mercedes-Benz of our dreams and with affordable investment options. He followed-up the next day to ensure everything is OK (it was!). My impression of Tony Zelaya and of Mercedes-Benz of Silver Spring is that they are invested with their customers. It's all about building that relationship that can be hard to find at other car dealerships. I feel so comfortable with Tony that I am referring my family and friends to him. I highly recommend Tony Zelaya to all. Thank you!

NIKEYA

Aug 8, 2014

I WENT TO THIS DEALERSHIP AFTER FINDING A USED ACURA MDX ON CARS/ THEIR WEBSITE, I FIRST SENT AN EMAIL WITH AN OFFER SINCE I WAS ALREADY APPROVED FOR A LOAN THROUGH MY CREDIT UNION, MY SALES REP (JAMES PARK) CALLED ME WITHIN ABOUT 20 MINUTES OF MY EMAIL WITH MY OFFER HE HAD ALREADY TALKED TO THE FINANCE MANAGER WHO ACCEPTED MY OFFER WITH NO PROBLEMS, NO QUESTIONS ASKED. i WENT TO THE DEALER AFTER WORK EVEN THOUGH JAMES HAD OTHER CUSTOMERS JAMES TOOK ME ON A TEST DRIVE AND AFTERWARDS CAME BACK TO THE DEALERSHIP SAT WITH ME AND WORKED UP THE DEAL ON PAPER WITH MY EXACT OFFER PRICE NO GIMMICKS NO PRESSURE, NO PROBLEMS, THIS WAS SUCH A GREAT EXPERIENCE JAMES HAD ME IN AND OUT AND DID NOT TREAT ME ANY DIFFERENTLY EVEN THOUGH I WAS NOT PURCHASING ONE OF THEIR HIGH END VEHICLES HE TREATED ME JUST THE SAME AND WAS VERY PLEASANT AND EASY GOING, THEY EVEN THREW IN A 12 MONTH/12,00 MILE WARRANTY NO COST TO ME, BRAND NEW TIRES AND A FULL DETAIL! SO THOUGH I WAS NOT ONE THEIR CUSTOMERS BUYING HIGH END THEY STILL TREATED ME LIKE I WAS WHICH MEANS ALOT, I WAS JUST LOOKING FOR ANAFFORDABLE BUT RELIABLE VEHICLE AND I FELT VERY CONFIDENT IN MY PURCHASE WITH THIS DEALER THOUGH THIS CAR WAS A LITTLE OLDER. I VE NEVER HAD A DEALERSHIP ACTUALLY TAKE MY OFFER WITH NO QUESTIONS ASKED AND NO GIMMICKS EVERYTHING WAS STRAIGHT FORWARD AND I WAS IN AND OUT IN ABOUT AN HOUR WHICH COULD HAVE BEEN SOONER HAD I NOT HAD TO CALL AND GET INSURANCE ON THE CAR AT THE DEALERSHIPIM VERY HAPPY WITH MY PURCHASE AND WHEN I DO GET READY TO BUY HIGH END THEY WILL BE FIRST ON MY LIST THE SHOWROOM WAS VERY CLEAN AND EVERYONE WAS DRESSED NICE AND VERY PLEASANT AND IM SURE THEY USUALLY ONLY GIVE THESE TO CUSTOMERS WHO ACTUALLY PURCHASE MECEDES, BUT JAMES GAVE ME THE VERY NICE CUSTOMER GIFT BOX WITH TWO KEY CHAINS AND A PEN. IVE NEVER HAD SUCH A WONDERFUL BUYING EXPERIENCE AND IM GLAD THERE ARE STILL DEALERS OUT THERE WHO REALLY CARE ABOUT THEIR CUSTOMERS AND TREAT THEM ALL THE SAME AND NOT JUST AS A PERSON WHO THEY CAN MAKE PROFIT FROM, PLEASE CHECK OUT JAMES PARK IF YOU EVER CONSIDER VISITING HIS DEALER HE EVEN DECIDED TO COME IN ON HIS DAY OFF TO MEET ME TO PICK UP MY CAR WHICH HE DID NOT HAVE TO DO. THIS WAS AN OVERALL GREAT EXPERIENCE THANKS TO JAMES ! HE GOT THE DEAL DONE! THANKS !

Maya

Aug 4, 2014

Darrell Fenton is the best!!!!!!! Thanks for the quality service & professionalism you provided me. The response time was quick and he communicated and assisted me thorough the whole process.

Alex L.

Aug 2, 2014

Called roadside assistance today because of a flat tire. Technician, Darrell Fenton contacted us quickly and arrived exactly on time. He was courteous, professional, knowledgeable, and super speedy. Overall great experience. Thanks again, Darrell!

Damsel in Distress

Aug 2, 2014

My tire blew out on highway 95 and I was disabled on the shoulder of a busy freeway. Needless to say I needed assistance quickly. I called roadside assistance and they told me to expect a call shortly. Darrell called me immediately and told me to stay inside and keep my air on to remain safe and he would be there soon. He arrived within 15 minutes and was very quick and thorough with the service. My tire was changed and I was on my way to my appointment without having to reschedule because of the efficient service I received, beginning with the phone call for assistance. I was VERY PLEASED.

Carmen Braxton

Aug 1, 2014

I recently had a flat tire and had to call road side service. My Technician, Darrell Fenton was fantastic! He was very helpful and able to answer all my questions as it related to my vehicle. Road Side Assistance is a great option to have and I would recommend it to everyone.

Alvin A Mercedes Customer Since 1971

Jul 29, 2014

Today I need "Roadside Assistance" I was fortunate to have Darrell Fenton assigned as my Technician. Within 15 minutes of placing my call to the Roadside operator, Mr Fenton contacted me, confirmed what he understood to be the of the nature of my problem and assured me that he would be at my house in approximately 45 minutes. I was pleasantly surprised when I received his second call from my driveway within the time frame he had promised. Mr Fenton was knowledgeable, professional and efficient. He resolved the problem and followed up with a series of test. Before leaving he gave me additional instructions which I found helpful. Thank-you Mr Fenton and thank-you Mercedes Benz

Lopez, Happily Retired Fed

Jul 29, 2014

This is a note of thanks and recognition for Chris Costlow, a service advisor at the Mercedes Benz dealership located in Silver Spring, Maryland. As a long-time Mercedes owner, I have come to expect good service anytime our cars were in for scheduled maintenance or unanticipated repairs (fortunately few and far between). While residing in Columbia, Maryland we chose the Silver Spring dealership for these services. Initially the choice was geographical, but it continued because of the excellent service delivered by the dealership, and in particular Mr. Chris Costlow. Chris was not only knowledgeable, but was completely honest in his assessments of our needs and very articulate in explaining the services/repairs required. On a couple of occasions, he fixed the problem in the check in area, avoiding the inconvenience of leaving our car and, of course the cost. We relocated from the east coast to Hawaii to retire and had our CLK 350 shipped here, thus we continue to enjoy this great car. Anyone who has geographically relocated knows there are always some things and/or people you hate to leave because they were great, Chris was one of those for us. I recently had the need to get historical information on the car and contacted Chris. He not only remembered me, but remembered the service of which I had questions. I offer this note of praise to the Mercedes Benz company and in particular to the management of the Silver Spring dealership so as to acknowledge something being done right! And specifically to let you know your employee (Chris Costlow) has done and continues to perform an exceptional job.

Road Side Service

Jul 23, 2014

The roadside tech Darrell Fenton was punctual, very polite, and performed a tire change service very well. He even further diagnosed a potential problem, that the gas station did not see. Terric service!!! Thanks Darrell

Alethia

Jul 16, 2014

Darrell Fenton, Road Side Technician changed by tire. He called a couple times enroute to give m.e an arrival time estimate. Assessed and corrected the problem quickly and gave good advice. Thank you for your service.

JRM

Jul 16, 2014

My car battery needed to be changed. Within only 10 minutes after I made a call to the dealer, Darrell Fenton called me back and within 20 minutes was at my home to fix the battery. He was very professional, knowledgeable and patient with my many questions. He diagnosed the problem in a few minutes and proceeded to fix it in a timely manner. I was very impressed with the level of service and highly recommend him.

Mike G

Jul 16, 2014

Great Help from Darrell-Very professional, timely in response and a expert at repairing my vehicle to run. Thanks Darrell

Redskins Fan Bernie

Jul 15, 2014

I have been a customer of MBSS for over 12 years and have never been dissatisfied in any way with the company's service and overall interaction with customers. I attribute the high rating I give for service to the superb leadership of the Orange team by Chris Costlow. He has been considerate and empathetic to my vehicle needs for all12 of those years. He is professional, knowledgable, and above all else - completely fair and honest. He has called me at home on occasion to make sure all was going well with the C230 and C300 that I own. The C300 I bought from Pedro before he went to the finance area of the company. He was particularly kind to my wife and me and even now, stops by when spotting me in the waiting room to say Hi and enquire about the family. Darrel the Roadside Assistance guru is truly sui generis as attested to in many of these reviews. But I would simply tell you that if I could send more reviews on the same person, I would send them all at top rankings for Chris. He is the epitome of a professional and also a friend with an uncanny ability to listen and to understand with patience.. The facility is clean, commodious, and inviting. Don't change that and whatever else might be in the works, do not under any circumstances, take Chris Costlow off the front lines. He is the very best in so many ways. He even lets me run on about the Redskins....one of my hobbies. I am an old guy and still remember great personal treatment of customers in the old days. With Chris and MBSS, that is still the case. Thanks. bge

New York Football Giants Fan

Jul 7, 2014

My ML500 battery needed to be changed. My Service Manager suggested that I call road side assistance who would come out to the house and change my failing battery. He texted me the phone number and I called road side assistance. Within 15 minutes road side assistance called me and confirmed my appointment. They were at my house 10 minutes later. The service tech was very professional, and knowledgeable about MB's. He tested the battery which immediately showed on the test meter that it was time to change the battery. New battery installed, and the ML fires up like new. The Tech also checked all of the cars power assisted equipment to ensure that they were all working properly. The only slight issue that I have is that the Tech installed (tightened) the positive side cable a bit up so the red protective battery cap/plate does not fit snugly in the holes pre-drilled for it. I can make the adjustment.

Katrina

Jul 6, 2014

The tech was helpful and knowledgeable about the flat tire. He made sure their was air in the tire before he drove off. He called the house before arrivIng, to let me know that he would be there in twenty minuntes. I place s call on Tuesday of laste week and no one has shown. Now it's Sunday and two flat tires. YES, I woluld recommend this person that help me.

BENZ LADY

Jul 3, 2014

MR. FENTON OFFERED THE GREATEST CUSTOMER SERVICE TO ME HANDS DOWN! NO ATTITUDE AT 3 O' CLOCK IN THE MORNING. IF I DIDN'T KNOW BETTER I WOULD OF THOUGHT IT WAS 3 O' CLOCK IN THE AFTERNOON! MY KEYS WERE LOCKED IN TRUNK. I COULDN'T PICK UP MY SON ON TIME BUT HE MADE IT POSSIBLE IN LESS TIME THAN IT TOOK ME TO WRITE THE CHECK! VERY PROFESSIONAL, KNOWLEDGABLE, AND EFFICIENT. I RECOMMEND DARRELL TO EVERYBODY. THANKS MR. FENTON FOR BEING A GREAT GENTLEMAN! BECAUSE OF YOU I MADE IT TO WORK ON TIME THIS MORNING!:).

Katrina Powell

Jul 2, 2014

Had taken my car in because of a slow leak in tire. They told me it was a slow leak and I paid $40 for the repair and find out it wasn't a slow leak. I'm not happy with the service, and will not buy any more car s from them.

M.L.B.

Jun 27, 2014

We have used the Mercedes Road Side Service multiple times (Bad Luck I guess) however each time we have had the pleasure of having a tech that is friendly and extremely helpful. Darrell Fenton has come to service our vehicles and each time has done an excellent job no matter what the emergency was.

Mr.Aka.G

Jun 27, 2014

The Mercedes Benz Road Assistant Technician, was very professional, courteous and punctual. He replaced the battery of my ML 350 and reset all the electronics which were depending on it to function; such as the Car's clock, the side mirror and other. IIn a word the job was done perfectly and in a timely manner. Thank you again D.F

RAS

Jun 20, 2014

I have been servicing my cars over 15+ years now, as we know fixing Mercedes-Benz can be expensive, with that said, I have never looked for any other dealership/service center because of the honest, professional advice, and personal touch that Mr. Chris Costlow has shown my wife and I when our cars are being serviced. Its one of the main reasons that I have kept my cars a little longer then I should. great job Mr. Costlow....

The Cripple

Jun 20, 2014

I came to the dealership looking for a used car. Having a handicapped that effects my left side, I had some special needs. A friend recommended I speak with Chris Costlow. Chris help me find a Jeep Liberty that would work well with my handicap. Chris walked me thought the process and made sure that the Jeep meet my special needs. He took time out of his very busy schedule to just let me get in and out of the Jeep. Ensured that I could use the switches with the limited use of my left side and made sure the salesman understood my handicap. Chris took all this time and was only the service adviser. It is that kind of dedication that would bring me back to this dealership, to maybe even by a Benz one day. Thanks for a job well done Chris.

Florida Benz

Jun 19, 2014

I was in possession of my father's vehicle for a few weeks. During that time, the car failed to start on 2 occasions. After phoning my father, he provided the MB Roadside Assistance number. Best thing that could have happened. The Technician (D. Fenton) arrived at my residence and assessed the problem quickly, made the repair and was able to get the vehicle started. It turned out to be a bad battery. He replaced it quickly and tested all the electronics to ensure that everything was working correctly. He even provided some bonus tips regarding the hood and battery. Mr. Fenton was very friendly and polite and genuinely seemed to care about his work! 4 thumbs up!!!

SammyDplus

Jun 16, 2014

This review is dedicated to Mr. Chris Costlow, an outstanding service advisor, a diligent and truthful guy, a real human being. I've been servicing my cars at the Silver Springs Dealership for 6 years now. While owning and maintaining a Mercedes (or a couple of them) isn't always the cheapest of things to do, Mr. Costlow made every trip to the dealership worth every dollar. Two years ago, I had a tow hitch installed on my GL, and Mr. Costlow went above and beyond to make sure I had the best service, calling germany (he had the hitch custom ordered) directly, and installing a brake controller - one that I bought and asked to be installed. Working with Mr. Costlow as a service advisor has been a pleasant experience for me, I could also tell he has an equally effective team of technicians and mechanics. I especially like the way they immediately attend to customers, for me, it's a step in - step out move, I simply bring my car in, they hand me the keys to a loaner car - usually a crisp new Mercedes Benz, and off I go. Overall, the Silver Springs dealership ranks higher, way beyond other Mercedes Benz dealerships I tried in the past. The Silver Springs dealership is by far the cleanest and best equipped, the waiting area is well lit and spacious, free wi-fi, comfy chairs, and an ultra-modern dispenser for various types of coffee(s), they also provide snacks & fruits, bottled water, and a private office-like waiting area if you needed a place to conduct business away from the general waiting area. I highly recommend this dealership, and the expertise of Mr. Chris Costlow. A word of advice to the corporate office, the so called decision makers; please retain and reward faithful workers. We like seeing familiar faces, especially those that have been delivering excellent services and keeping us the customers happy, after all, we the customers are your real bosses! In case you're wondering, this review is from a real customer, and I'm not Mercedes Benz affiliate.

Wendy M.

Jun 13, 2014

Darrell Fenton road side technician with Silver Spring Mercedes was the greatest. Arrived right on time. I had a flat tire which he put air in and then followed me to the dealer. Very pleased once again!! Wendy Michaelson

Damsel In Distress

Jun 12, 2014

I just wanted to drop a quick thank you note about one of your Roadside Assistance Technicians, Darrell Fenton. On a beautiful but busy Friday rush hour, he came to my assistance with a flat tire on my vehicle. He was punctual and friendly. He worked quickly and PATIENTLY answered all of my "girl" questions. He truly made the end of my week that was going south with a flat turn around. He has a great attitude and even offered detailed information about the services available at the Mercedes of Silver Spring Service Department. Please pass along my heartfelt thank you and thumbs up to him.

Fred Cook

Jun 9, 2014

Darrell came out to my place and got my car going with smile and great know how. Thanks again, Darrell.

Stranded in Beltsville

Jun 8, 2014

Darrell Fenton provided exceptional customer service when he responded to my call for road side assistance today. Not only was Mr. Fenton professional, polite, and punctual, Mr. Fenton showed great care in his work. Mercedes-Benz continues to provide the level of service that there customers have grown to expect and deserve which is evident from my interaction with Mr. Fenton. Mr. Fenton exemplifies the meaning of exceptional customer service and Mercedes Benz should be proud to have him as an employee. Thank you Mr. Fenton and Mercedes-Benz. Hat's off to you both.

D Avant

Jun 6, 2014

This dealership has truly superior customer service. I bought my MB 350 E from this dealership and have had service here since 2005. This dealership is a step above. The facilities are clean and each person I have encountered is polite and eager to assist me. My service advisor, Ann Myers, does an excellent job. I can trust the information provided here. My car drives like a dream in large part because my car is very well cared for here. I always get a loaner car and when my car is returned, it is spotless.

Randal Ricktor

Jun 6, 2014

Ever hear the saying "If you find a good mechanic stick with him?" Chris Costlow at Mercedes Benz Silver Spring is that guy. We all know these are high-end over-engineered cars that are extremely complicated. How many of us can agree it can be difficult to diagnosis problems in these vehicles? Had bad experiences? I'm sure you've had a few, otherwise you wouldn't be perusing here. I now have 6 cars in the extended family which I now take (exclusively) to the "Orange" team that Chris heads up. The MB Silver Spring facility is clean, spacious, and nice. Complimentary coffee, Water, lounge. I never feel like I am fighting against them. With Chris, its more of a "team" - lets get this car running right. He has found issues such as a worn drive shaft BEFORE it caused a breakdown. I have NEVER found this man to be dishonest in any way and I can't tell you, especially in this day and age, how much I appreciate and value that fact. I'm 57 years old and I've matured to a point in life where if someone goes out of their way or gives you great service, you should say something or recognize it in some way. This is why I wrote this review. -- Randal Ricktor

Communitiy volunteer

Jun 1, 2014

Had a problem yesterday with a battery and was amazed at how quickly Darrell Fenton found me in a shopping center parking lot and solved my problem. He was very polite and courteous. He was instructive to me and to his assistant (sorry I didn't catch his name). He fully explained my options for solutions and didn't try to pressure me into anything. He explained. I decided. Problem solved in less than 45 minutes from the time my car wouldn't start until I was back on the road again. Thank you Darrell.

Dan Mc

May 30, 2014

I was extremely impressed with roadside service, as Darrell Fenton solved a vexing battery discharge issue. Kudos to MB SS for having experienced crews helping MB owners!

Kimberly Bailey

May 29, 2014

I want to express the AWESOME service I received from Darrell Fenton. On Memorial Day my car would not turn over, so I called Mercedes Road Side Assistance. He came took out my battery and realized that it was my key. Although it was a holiday, Darrell came with a positive attitude and ready to assist me. We he notice that he could not fix the problem he was very apologetic and gave me instructions on what I needed to do. I went to Mercedes Benz part department, and I ran into Darrell so he came over to make sure that they were taking care of getting the key ordered. He even asked the rep when will the key be delivdered. When the key was delivered, Darrell immediately delivered it to my house, ande I greatly appreciated that. He really went beyond the call of duty because he was aware that I didn't have a back up vehicle. Darrell also came to my rescue when I locked my keys in the trunk. I first called my insurance roadside asst, but they were unable to unlock my car. When I called Mercedes roadside assistance, Darrell showed up and was able to unlock my trunk with no problem. He is really a great asset to your company and thank you all for great customer service. Keep up the good work.

VK

May 29, 2014

Quick, easy, no hassle Mercedes Benz Roadside Service ! Called Roadside assistance for a flat tire on a rainy night. Got a call from Darrell Fenton within 5-10 minutes regarding location of the vehicle and he arrived in less than 10 minutes. Did a quick check, installed spare tire and I was back on road in no-time. Thank You !

Kimberly Bailey

May 28, 2014

I locked my keys in my trunk, and I called the Mercedes Roadside Assistance and the representative that came was Darrel Fenton. His customer service was AWESOME!! I called my insurance company, and they sent roadside assistance, but they could not get into my vehicle. When Darrell came, it took him less than 15 minutes to get my trunk opened. He also came to my rescue on Monday, May 27th. My car key would not turn in my ignition. We thought it may have been the battery, and he tried everything and it wasn't the battery and he determined that my key was bad. Although it was on a holiday, Darrell kept a positive attitude and was disappointed that he was not able to get my car started. I told him it was ok because at least we pinpointed the issue. and he instructed me on what I needed to do, and I took care of it the next day. When I got to the parts department, guess who I saw? My new best friend Darrell. He came to check on me to make sure that everything was ok. He even confirmed with the parts rep on when the new key will be delivered. Darrell is a great asset to the Mercedes company. Keep up the good work, and thank you so much for all of your assistance!!

JassWalkJr

May 22, 2014

Just had Darrell Fenton provide me roadside assistance (I had a flat tire). He called me to let me know when he would arrive, called back when he knew he would be a little late, provided prompt, and courteous service, and there was no charge!! What more can I ask for??!?!!?!

Professor

May 20, 2014

We purchased a C-240 from Mercedes-Benz of silver spring. This was the best pre-owned vehicle purchase I've ever made. I say that because along with my purchase came Mr. Ray Goodarzi, an extremely polite, courteous. knowledgeable Manager who stops almost at nothing to help you and make sure you have a very pleasant experience at each and every visit to Herb Gordon. More than once I have unintentionally interrupted Mr. Goodarzi's lunch break late in the afternoon (as a health care educator I have advised him the importance of eating on time and etc.) when I stopped by his office for variety of reasons, but he never minds my interruptions or spending time on the phone explaining things to me and that is why I feel very fortunate and grateful at the same time. Mr. Goodarzi always takes a great care of me and I am extremely pleased to have him as my salesman and a friend, and I would strongly recommend everyone to but a vehicle from him.

The Karodehs

May 20, 2014

We purchased our ML-350 and C-240 at Mercedes Benz of Silver Spring and for the last 11 years have been serving our vehicle with Mr. Chris Costlow, orange team manager, in the service department. Mr. Costlow is very knowledgeable and has always been a very courteous, helpful, and he goes out of his way to assist you with whatever need you may have at each and every visit. Mr. Costlow always does a great job and provides exceptional customer care with attention to detail on making my experience exceptional. I truly value the relationship with Chris at Mercedes-Benz of Silver Spring, and he is one of the reasons why we keep Herb Gordon on top of our list when it comes to purchasing and maintaining our vehicles. Mr. Costlow provides top notch service that truly represents the Mercedes Benz brand well. Mr. Costlow's vast technical knowledge and his willingness and ability to relay that to his customers is why we continue to patronize Herb Gordon Mercedes Benz. As you might already know, a good comparative price may entice and bring customers, but excellent customer service is what keeps customers. I believe Mr. Costlow performs beyond and above his job description and does more than excellent job, he provides an exemplary service, and that is why i believe he is an asset to this dealership and I. Thank you Chris!

davidus

May 19, 2014

Chris is the best in the business! I am very critical when it comes to service so when I say Chris is the best I mean it. He keeps you informed and is a very honest guy. It is always a pleasure to deal with him. I have watched him deal with other demanding customers and he does everything possible to make them happy. He has a real talent. He even has called me a week later to see how the car is...

Terry T

May 19, 2014

I had to call M-Brace when my battery died. They dispatched Darrell Fenton of Mercedes Silver Spring. He called right away, verified my location, and then arrived within 5 minutes of the time he estimated. He quickly tested my battery to verify that it was dead, jump started the car, and then re-tested to make sure the battery was taking the charge. Having determined that the alternator was working and the battery was receiving the charge, Darell then explained that I should keep the car running for 45-60 minutes to charge the battery. He gave me his cell phone number and told me to call any time if the battery died again. So far, so good, but it is very comfortiing to know that Mercedes-Benz of Silver Spring and Darrell Fenton are there when you need them.

davidus

May 19, 2014

I am very critical when it comes to service so when I say Chris is the best I mean it. He keeps you informed and is a very honest guy.It is always a pleasure to deal with him. I have watched him deal with other demanding customers and he does everything possible to make them happy. He has a real talent.He even has called me a week later to see how the car is...

Alexis

May 17, 2014

I have had multiple issues with my GLK 350 this past year and I have felt that the Silver Spring dealership was extremely responsive to all of my car problems. Specifically the road side technician, Darrell Fenton, was very quick to respond and assist my car with the best of care and respect. I am very satisfied and appreciative of both his knowledge of Mercedes-Benz cars and his reliability.

D.A. Colzani

May 17, 2014

The best customer service in the DC area. Chris Costlow my service advisor was extremely helpful. He kept me constantly informed and was very polite. The technician Anthony Castro did a perfect job and really know how to explain what needed to be done and the solution. Mercedes of Silver Spring...love it...

H Lee

May 17, 2014

I just recently purchased a 2007 Cadillac Escalade ESV from Mercedes-Benz of silver spring. This was the best purchase I've ever made. With my purchase they gave me a 1 year warranty. They found financing for me with a cheaper Apr interest rate. They took great care of me and we're extremely professional at all times. I would advice everyone to but a vehicle from them.

Sam K

Apr 18, 2014

I am glad I didn't buy my car from Silver Spring Mercedes. I just happen to visit them for service since they are roughly 2 miles away from my home. No one over there is welcoming - upon my first visit, I was told to come back on a weekday and one of the managers literally scribbled on a piece of paper and took my information stating that he will key in the appointment and told me that you can come anytime after Wednesday. Upon my next visit on a Friday, I was told that they don't do any repairs over the weekend and advised me yet again to come back on a Wednesday. When I told them that I was told the same thing last time, they couldn't find my information or appointment in their system. Receptionist was way too lazy to ask for name or search by address. They really think that folks come to their dealership for loaner cars and will not entertain you or even try to hear your concern or make an effort to deal with customer's frustration. I was not expecting this kind of service when I bought Mercedes especially from the dealership who I was thinking would be a convenience for me for service and repairs.

Brenda J.

Apr 6, 2014

I was looking for a preowned certified ML350, I had been to several dealers none of which were able to give me what I wanted nor did they try to work with me. I found MBOSS through Cars.com and after submitting my request I received a quick response from salesman Jason Richardson. I made arrangements to see the car and Jason was waiting for me when I got there. Between Jason and Pedro in the finance department I felt very comfortable and was not pressured whatsoever. Needless to say I left there with my ML and must say I have never had such a wonderful experience purchasing a vehicle. Mercedes Benz of Silver Spring I will be a returning customer , keep up the good work and anyone reading this review this dealership shows they aim to please their customers. Again thank you for being so kind and caring.

Zack Z

Apr 5, 2014

Kumar Maloney made my wife's first internet purchase experience so seemless, she went back 18 mos later and bought another car from Kumar. I was so impressed that 5 days later I went back and bought a car for myself !! 3 cars and each purchase experience was EXCELLENT ! I have bought and sold a lot of cars over the years, but our experience at MB of Silver Spring rates as the very best !

Chris H

Nov 19, 2013

I do not write reviews unless I feel they are truly deserved and in this case I am more than happy to do so. James Park and his team went out of their way to make my first Mercedes-Benz purchase an outstanding experience. James contacted me within two hours of my submitting an online quote request. His general manager followed up the next day to see if he could help. James skillfully crafted a plan to assist me with a complex situation and executed it flawlessly. He simply amazed me. Dorit, the finance manager went out of her way to ensure that the entire buying process met or exceeded my expectations. The facilities are quite good, a great selection of vehicles, and their attention to service and detail simply outstanding. Thank you to everyone at the dealership. I look forward to a very long relationship with Mercedes and the Silver Spring dealership.

Karima Lahlou

Nov 7, 2013

I had the best experience of my life. I bought a 2010 E350 with the help of Jonathan Logue. He was attentive, professional and gracious during the whole process. I never felt pressured and he made the whole deal very smooth. I would definitely refer a friend and buy from him again. The atmosphere at the dealership was very friendly. Pedro Delgado ( the financial manager) worked his magic and made everything so easy. Thank you so much for everything!

tel

Sep 16, 2013

I'm just writing this so everyone who take their vehicle to Mercedes Benz of Silver Spring to double check their vehicle before leaving that dealership. I took my car there for service A and another problem with the transmission, also the check engine light was on, at first my service advisor called me and told me what the diagnostic was and that he'll have the car ready for me the next day, the next day he call me and told me some thing else is wrong and that it will be about $300 more to fix the problem, any way I told them to go ahead and fix it, they said I will have the car the following day instead, to make a long story short I never got my car back until a week after, but that's not the problem when i got the car the check engine light was gone, the car was driving ok, then after two days driving it and spending over $1800.00 the check engine light came back on, I called and they told me to take the car back in and they will check it for me, the next day my service advisor called and told me that I need to replace the secondary air injection pump for the check engine light to go away and that it will cost me another $1500.00 to replace it and labor, I told him I just have the secondary air injection pump replace a few months ago and ain't no way it could gone bad already, anyway I went got my s500 from them without them doing it, on my way home i notice my temperate gauge going way over 120 degrees, I call and I called and remember I just leave there and I drove my vehicle over there and everything was ok but the check engine light, I did not get a call back until the next day, by then I was at my personal mechanic because I decided that I will never ever take my car there again, only to have my personal mechanic point out and showed me the coolant fan has been unplug and that's why my car over-heating like that, so he plugged it back in and start the car and everything was ok after that., I would never ever take my car there again and I would not recommend anyone go there for car servicing.

GL Buyer

Sep 5, 2013

Excellent staff and facility. Great salesman, manager, and finance department. Very friendly, helpful, and efficient.

Rosette G.

Aug 22, 2013

A trip to the beach with a rowdy 9-year old and a rather large dog spawned a search for an SUV. I excitedly did some research and narrowed down my choices to two, one of which was the GLK 350; After an afternoon of dealership-jumping, my husband and I made our way to Mercedes-Benz of Silver Spring. We were immediately greeted by Mr. Desmond Domingo, and after assessing our needs, he not only educated us about the vehicles, but about the company as well. I've always been a Mercedes fan, (From the story of Bertha Benz to the AMG 5.5L V8 Biturbo) but I left the showroom with an even better appreciation for the vehicles and the brand. In the finance department, we were assisted by Keith who was just as gracious and kind. we were treated with such graciousness and enthusiasm that I would not hesitate to recommend this place to anyone! The following day, both Desmond and Keith called us just to thank us for stopping by! Going to the showroom can be a bit intimidating for a first-timer, but I assure you, you will be treated very well at Mercedes-Benz of Silver Spring. You will have an awesome experience; Their team will educate you, and make your visit pleasant, educational and fun! Everyone there is awesome, from the receptionists to the mechanics!

Not a Fan of Silver Spring Mecedes dealership

Jul 28, 2013

I visited the Silver Spring Mercedes dealership customer service department today and was very disappointed. First of all, I called and left a message for 2 days asking someone to call me back to schedule an oil change. NO ONE returned my call. I went to the dealership today to see if I could get an oil change being that no one called me back. The help desk attendant was very nonchalant and acted like he didn't want to assist me. He complained about them being short staff during our conversation. One of the dealer agents interrupted us as we were discussing my oil change as if the help desk attendant wasn't talking to me. Another staff member came out the back and interrupted us to tell the help desk attendant that lunch was in the back and that it was deli sandwiches. Another staff member was fussing on the floor because one of the customers didn't pull their car in the service area and he had to go out of the service area to find the customer's car. As the help desk attendant proceeded to tell me that they couldn't service my car today, he also told me that they have been too busy to call me back. For as much money as Mercedes cost, I expected better customer service in the service department. I have a Lexus as well and Lexus always treat their customers with respect.

BH Silver Spring, MD

Jul 26, 2013

Job well done! Everyone at the dealership was extremely helpful and courteous. Each employee made me feel like I was the only customer there and they were all very attentive to my needs. Although the charge was a bit of a sting (which I anticpated)--the entire staff were helpful making my overall visit wonderful! Plus I am thrilled that Mercedes has their own loaner car program. Since purchasing my car two years ago, I have found my relationship with Mercedes Benz of Silver Spring most enjoyable. I am recommending all of my friends to Mercedes Benz of Silver Spring. One of my colleagues is lookinging into buying a new Mercedes and I have informed her of Mercedes Benz of Silver Spring, so she has asked me to give her the contact information to this dealership. Love, love, love the personal service I received from everyone!! Ms. Harris

ERICA-D

Jul 16, 2013

We love your team at Silver Spring! Last night we were 'gifted' with our 6th vehicle from your team. We must say your Sales Manager Mr. Goodari has 'again' proven his care in finding the best vehicle we needed in each stage in our life. He has continued to follow our family as our needs adjusted. (As we have noticed he has done with others we have met that know him.) We began with our first 1998 C-class. A great car for my husband commute. Mr. Goodarzi introduced us to the 'Mercedes' experience! We had 2 other vehicles from other makers - we soon found out what we had missed. Mr. Goodarzi was so very helpful with every aspect of our first purchase. We were placed with Mr. Tony Wasfi as our service advisor. Tony was such a very kind man and extremely informative and knowledgeable regarding the status of the vehicle. As our family grew we needed better gas mileage, space and something that could handle the winter months. We went back to see Mr. Goodarzi - again he proved to find the perfect fit for me now. We traded in our Chevy Suburban for something called a 2001 ML320. LOVED it! We actually put 235,000 miles on it! During those years we visited Tony Wasfi, many times for both vehicles maintenance schedules and various repairs throughout the lifetime of these vehicles. They ALWAYS worked with us to work the best remedy for various issues during these years...always starting with the simplest approach first. Thanks Tom our mechanic! Due to my husbands work - I had to take the cars in for all maintenance and repairs. From the moment I drove in the attendants and many of the service advisors were very friendly. I always appreciated the attention Tony would give me on the items I needed addressed. As a lady coming in by myself - I had total confidence with the team at Silver Spring to help me all the way through getting my vehicle in and out in a timely matter. The team at SS had the care and attention that exceeded our expectations. I greatly appreciated the fact that Mr. Goodarzi checked in on me when I was on the grounds. The whole team frequently checked to ensure I was getting what I needed. Wow! As the years progressed the dealership has changed locations - yet has the same GREAT team. We were back again to see Mr. Goodarzi - more room was needed - We traded the C class in for a 2003 E Class V8. More room for the young family and more power for Dad! Perfect fit! We then met Chris Coslow for service! Truly, a consistent team. I appreciate how Tony and Chris help educate me regarding service/repairs! As you can see this has spanned several years - 18 to be exact! As of this current year we have (with help from Mr. Goodarzi) a 2010 E Class and a 2012 ML350. We greatly appreciate all the help from Mr. Celestin Lovence - what a sweet guy to assist us with all aspects of the vehicles operations! We received great advice from Pedro in finance regarding the best tire warranty, extended warranty and the prepaid maintenance package for our vehicles. We have grown with your team in SS. We now have a new driver in our family -- Mr. Goodarzi was able to put him in a previously enjoyed used Ford F150! Your team consists of many people performing many different roles and many overlapping! We are very thankful for the many many years of CONSISTENT service! From sales, attendants, service, mechanics, service desk/car loans we have always been pleased with what we the customer sees (as they help others) and receives. These are the people we interact with that represent your location - they are an asset to Mercedes-Benz of Silver Spring! Thank each one of you in helping keep our family safe on the road. We HIGHLY RECOMMEND YOUR DEALERSHIP AT THE MERCEDES-BENZ SILVER SPRING MD! Much more could be written ... specific stories can be heard from Mr. Goodarzi! Join this team today.

Swimfn DT

Jul 15, 2013

Please know that I have been a customer for over 23 years beginning with Herb Gordon Mercedes Benz through today's group under Mercedes Benz of Silver Spring. During that time I've had six vehicles serviced there along with five of them being preowned purchases. I must say that in any relationship,there are ups and downs. Sometimes, we veer away from our reliability partner in search of what we perceive to be a better bargain. In my case, I had one of my vehicles serviced/repaired only to suffer failure and excuses by that provider. I returned to my reliable partner,hat in hand with a request for corrections. Needless to say that throughout this experience, the service personnel were courteous and very accommodating. My cars are back under tender loving care! Please pass this note of appreciation and my commitment to MBSS for a continued and sustained relationship from a delighted customer.

KLaw

Jul 11, 2013

I purchased my C at Mercedes Benz of Silver Spring and for the last 6 years have been serving my vehicle with Chris in the service department. He always does a great job and provides exceptional customer care with attention to detail on making my experience exceptional. I enjoy my mercedes benz and I value the relationship with Chris at Mercedes-Benz of Silver Spring. He provides top notch service that truly represents the Mercedes Benz brand well. Kudos' to Chris and the MB Silver Spring Service Department.

B. Zinsmeister

Jul 8, 2013

I have taken my cars to Mercedes of Silver Spring for service for over 20 years. I have also purchased several cars from the group as well. I have had consistently great service, both from the mechanical and the personnel side. I have dealt predominantly with Bill Costlow who has continued to solve any and all problems that have arisen.

Poorly run dealer.

Jun 18, 2013

I recently serviced my car here. They charged me for a part they didnt replace and then didnt look to see the sensor was still on??? I had to come right back and they then fixed it. I then left again to find my check engine light came on?? Not only will I not go back to see hwy but I will be call Merdes Benz N.A to complain. To further make this worse whils standing there the manager wouldnt even look at me and 2 other whom were buying parts said this was a poor;y run dealership??? They drive an Hour away to service their cars they bought there. I did call the manager to give them a chance to respond and no reply ever came but not shocked as they dont understand what customer service is in this place. Lucky for them these cars sell themselves but they loose out on many service $$$$. Good Luck and good ridens.

Disappointed Potential Customer

May 6, 2013

Recently, I went to test drive the small SUV. When I mentioned that the vehicle seemed bigger than the one I just test drove at another dealership, the sales person was insistent that "his" vehicle is at least the same size if not shorter than the other vehicle. That's fine. However, he went on to tell me that the cars from the other auto dealer were over-rated. I feel like a car should sell itself and the sales person should not have to put down other manufacturers' vehicles in order to make his look better. On top of everything, not only did he take calls while we test drove the vehicle, he made it very clear to everyone that we were on the way back to the dealership (before the test drive was even complete!). Apparently, someone else was there waiting on him. As soon as we arrived, he left me with a brochure and was off to meet his other clients. The next day he followed up with an e-mail to me simply stating (incorrectly) the length of the *other* car I test drove and stating that "his" car was a few inches shorter. There were no pleasantries to the e-mail...just a (mis)statement of facts! I would never buy a car from this dealership!

Glenn17268

Apr 4, 2013

Nothing bad to say about the dealership. After an awful experience at another Mercedes-Benz dealer in the area. I contacted James Park from the Silver Spring at Mercedes-Benz he worked extremely hard to get the deal that we were promised at another dealership without the hassles and issues from the other dealer. From start to finish this was by far the smoothest transaction we have ever made. I am outside of the area by 60 miles. I explained my dissatisfaction for the way the other dealer was doing business in order to earn my business we discussed all information of the transaction prior to them seeing my car discussing down payment money and working out the financing always complete after a 60 mile ride within one and a half hours I had my car and on my way home. I cannot say enough great things about the sales consultant James Park or the dealership Silversprings Mercedes-Benz their professionalism has earned my business. I would recommend James Park as well as Silver Spring Mercedes-Benz to anyone looking to buy a certified preowned Mercedes. If I could give the staff and the dealership 10 gold stars I certainly would there were no issues with my trade and no issues with the purchase again the transaction was extremely smooth.

youngqc

Mar 5, 2013

Stewart Schulze was excellent in the service he provided. However, I do have a problem with the financial aspects of the purchase. The interest rate listed on the loan papers is not accurate. It does not produce the monthly payment amount per an amortization table I inputed the fiqures into. A $32.00 check was issued to wife for the overpayment of title and tags fees she was charged. The appropriate and correct accounting procedure would have been to reduce the balance paid by that amount, which is subject to 60 months of interest. The $32.00 check does not offset the error made by Hamed Panjshiri.

Satisfied Customer

Jan 31, 2013

I recently purchased a C300 with a trade-in; which went very well. My salesman Celestin Lovence was very knowledgeable and provided exceptional service the whole process. I would highly recommend the Silver Spring Mercedes Benz dealership along with the wonderful courteous service of Celestin Lovence.

mnsdealerrater

Jan 21, 2013

Start to finish, our experience with Len Logue at Mercedes Benz of Silver Spring was superlative. He was professional, informative, and patient in his work with us. He was attentive to our needs which included the trade in of two cars and the purchase of two cars. He introduced us to all of the requisite people of the team to consummate our transactions, and made every effort to remove from us the burden of dealing with any but the most major issues. I would heartily recommend Len and his associates at the dealership without any hesitation.

amirahbaker

Dec 31, 2012

I went in with a friend to convince her to buy a Mercedes Benz and of course they tried to talk me out of my old one. That visit didn't work out in my favor but my friend bought a car from Desmond that night. My next visit was a month later when I took my car in for service. Mr. Ayala was very nice and accommodating. While I waited I went to sales and ran into Desmond and left the dealership with a new Mercedes. The while experience was very pleasant and the manager who worked my financing was these best out there. I wI'll definitely be returning to that dealership for my next purchase.

David & Carol

Dec 24, 2012

The purchase of our car was as previously experienced a very positive one esp having Jonathan as our sales person. But recently I had a minor problem that brought together the strength of your program. When we picked up our car I forgot to have the wheel locks/lugs installed and in discussion with Jonathan he said that I could stop by anytime and ask Don to have someone to install them. When I arrived you all were in the midst of your luncheon and Don said to go ahead and purchase the locks and take them to service and they could find someone to install them. One of the service staff assisted me as parts was quite busy but in his haste to do so provided me with the incorrect set of locks; thus when they had been installed and I went to move the car it would only move a foot either way. Of course several people made suggestions but it was the service mgr (don't remember her name but she sits along side Don, said that she had requested that Tom look at the car which he did. It was decided that the locks were too long and he removed all four in your car p/u area and then obtained the correct size. This of course was important but what took it a step beyond what most dealers would do, was that he took the car back to the shop as he wanted to check the threads of each wheel where the incorrect lugs had been installed to insure that no damage was done to the threads which there wasn't. He then had the car washed but kept in contact with me all along. As the car was only two weeks young at the time, this was reassuring that he would take such initiative. It is such professional and dedicated service that we value as we do the new MB convertible which is a sig improvement on our 2011 convertible in particular the transmission and safety items that were also ordered. This was my first meeting with Tom and he left a most positive impression with me as I later shared with Carol. A minor issue but one that I would hope that he is recognized for - he went beyond and could have assigned the job to another but no he took charge and it was done correctly. Don later told me that that the issue was discussed to ensure that such a mistake is not repeated.

davidmsw

Dec 23, 2012

The purchase of our car was as previously experienced a very positive one esp having Jonathan as our sales person. But recently I had a minor problem that brought together the strength of your program. When we picked up our car I forgot to have the wheel locks/lugs installed and in discussion with Jonathan he said that I could stop by anytime and ask Don to have someone to install them. When I arrived you all were in the midst of your luncheon and Don said to go ahead and purchase the locks and take them to service and they could find someone to install them. One of the service staff assisted me as parts was quite busy but in his haste to do so provided me with the incorrect set of locks; thus when they had been installed and I went to move the car it would only move a foot either way. Of course several people made suggestions but it was the service mgr (don't remember her name but she sits along side Don, said that she had requested that Tom look at the car which he did. It was decided that the locks were too long and he removed all four in your car p/u area and then obtained the correct size. This of course was important but what took it a step beyond what most dealers would do, was that he took the car back to the shop as he wanted to check the threads of each wheel where the incorrect lugs had been installed to insure that no damage was done to the threads which there wasn't. He then had the car washed but kept in contact with me all along. As the car was only two weeks young at the time, this was reassuring that he would take such initiative. It is such professional and dedicated service that we value as we do the new MB convertible which is a sig improvement on our 2011 convertible in particular the transmission and safety items that were also ordered. This was my first meeting with Tom and he left a most positive impression with me as I later shared with Carol. A minor issue but one that I would hope that he is recognized for - he went beyond and could have assigned the job to another but no he took charge and it was done correctly. Don later told me that that the issue was discussed to ensure that such a mistake is not repeated.

maw

Nov 20, 2012

Excellent experience...I worked mainly with the sales team. Mainly Jonathan. I met Keith and Steve during reg/late/off hours to get the best deal on ownership of the new 2012 S550. I was treated like the favorite brother that was away from home too long...M

salizai01

Nov 14, 2012

Celestin and his manager Keith went above and beyond what I would expect a dealership to do, to find me exactly the car I wanted at a great price. During a major weather event, they arranged for my car to be transferred from another state so that I could get it right when I wanted it. I not only am thrilled with my new GLK350, I wouldn't shop anywhere else for a MB, in the future.

lboezi

Oct 11, 2012

I've been using Herb Gordon for 30 years and have enjoyed their reliable and highly consistent level of maintenance and new/ used car sales services. On those rare occasions where I found some little issue they bent over backward to ensure my complete satisfaction. Buying a new car has always been a first class experience as you would expect from a luxury car dealer.

sbutt

Sep 28, 2012

Beautiful dealership with great inventory, professional, friendly staff and low-pressure sales approach.Will return for service even though other Benz dealers are closer to our home.

babycakes11

Sep 17, 2012

A big thank you to Mike Megahed. If you want a salesman who makes your process easy then you definitely want to deal with Mike. You wont regret it.

sfsmd

Sep 11, 2012

Conveniently located nice new facility with straightforward approach to sales and leasing that respects the customer's time and interests. Very responsive service department that readily accommodates the scheduling needs of the customer.

YFaith

Sep 3, 2012

We recently visited Mercedes-Benz of Silver Spring to view the M-Class. Mike Megahed meet with us and provided exceptional customer service. Mike listened to us and provided a detail description of the vehicle features. Mike is very professional,knowledgeable, pleasant and honest. Mike and Sales Manager(Steve)spoke with us directly leading to a effective and painless purchase.

babycakes11

Sep 2, 2012

I had a GREAT experience with Tim...he was amazing-the best. I will always get my car serviced at this dealership because of him!

children2

Sep 2, 2012

I went on the website to get prices on a preowned Mercedes Glk. Mike called and made an appointment to meet with me and my husbnad , and the rest is history. We worked directly with Mike and Pedro. Both of whom were very friendly, professional, and knowledgeable. We found just what we we were looking for on our 1st visit. The price was right, the monthly payments are right, so what can I say, accept thank you Mike for your excellent help. Because of the professionalism and the warm envioroment of this dealership,I would recomment Mercedes-Benz of Silver Spring, to anyone who is looking to buy a Mercedes.G. Marks

richmartel

Aug 11, 2012

When I shook hands with Mr. Maloney on a Saturday (7 July) as part of purchasing my E550 Cabriolet, it included his agreement to include two Mercedes-Benz baseball caps. Since the accessory counter was closed for the day, he kept the "I.O.U." and said he would put the caps in the mail Monday. I emailed him on 19 July, and he did not respond. When I reached him by phone, he told me the caps were mailed on 21 July. Never did receive them. Don't get me wrong, I'm not writing this to get the caps. They're only $22 - I can buy my own. But as a matter of principle, it was part of the deal.Mr. Maloney's failure to follow-up, ignoring my email, and lying to me on the phone completely changed my opinion of this dealership. It proves to me that once he sells a car, customer service is no longer a priority. I expected more from Mercedes-Benz.

Wlsavoy

Aug 8, 2012

I appreciate the professional customer service and oustanding effort to address my needs as a client, Instead of focusing on the dealerships wants and interest.

Disappointed customer

Aug 6, 2012

Every time I've taken my car to this dealer, it takes them several tries to fix the problem. Ann, the service writer that replaced Walter, is just plan unpleasant to deal with. She's very terse and cold and seems annoyed if you call to inquire about the repairs or when the car will be ready. Their prices are also higher than other dealers for the same work. I do not recommend this dealer for service.

cjbeard

Jul 23, 2012

This is the second car I have purchased from Silver Spring Mercedes; you truly have the best customer service in the D.C. area -- every member of your staff is cordial and helpful which makes doing business a delight. Mike Megahed listens and responds honestly with no pressure -- he is a gem. Pedro Delgado sold me my first mercedes and I can say that I had a wonderful experience working with him or would not have returned. Pedro has moved to the financing end of the process and he is efficient and helpful in his new capacity -- Silver Spring Mercedes is fortunate to have such wonderful employees. Every member of the service department that I have had contact with over the years is exceptional. You have a lot to be proud of including your new facility. Keep up the good work and I will recommend your dealership without hesitation. Sincerely, Cathy Beard

NewBenz

Jul 23, 2012

The Mercedes-Benz Silver Spring dealership is an excellent choice to shop and buy for a new Benz. The service from everyone, from receptionist, salesman, financial and manager are EXCELLENT. No hassles at all. They actually ask you what you desire in a Benz, and they actually give you several options, from vehicle to payment plan.Very friendly, clean and spacious environment.

Kosiso

Jul 17, 2012

The experience at the dealership was great! It was my birthday and I enjoyed shopping and purchasing my new car with my Daddy for my special day. I appreciate the kindness that Desmond and others at the dealerhsip showed me throughout my experience.

dmmdileo

Jul 14, 2012

All of the people I spoke with were friendly and helpful. No one was pushy, and I felt comfortable with the whole process. The showroom was clean and attractive.

LYNNETTA

Jul 12, 2012

The Silver Spring dealership is very spacious and clean. I noticed that the employees were well dressed, and spoke with professionalism and courtesy to customers and to one another. The manager was very professional and was more than happy to work with us (no pressure). Our deal was smooth and quick, no hick-ups or surprises. Our salesman (C. Lovence) was knowlegeable and reliable through the entire process). Pedro (financiaL), was very warm and friendly. He prepared our paperwork in no time flat. We were in and out of the dealership in a flash. Silver Spring is AWESOME!!

MyE350

Jul 7, 2012

The friendliness of everyone was incredible. My sales rep, Vascar was excellent. The customer service provided by Keith was phenomenal. I can't praise this team Os employees enough. I will definitely be back because of my experience. I have a Mercedes dealership less than 10 minutes away but I chose to drive 30 minutes to Silver Spring because of the reputation and I'm glad I did.

derrickmeade

Jul 2, 2012

My car buying experience went extremely smooth with the professional staff at Mercedes Benz of Silver Spring. Everyone was highly knowledgable and friendly throughout the experience. There was not pressure and honest open dialog when it came down to business. Highly recommend this dealer.

redmanms

Jul 2, 2012

Mike made our car buying experience enjoyable. The sales manager spoke with us directly when dealing with price negotiation which made the process painless and quick. Mike was kind, honest, and professional. I will recommend Mike and the team at MB of Silver Spring to my family and friends. It was truly a seamless car buying experience.

Andrew N. Smith

Jun 19, 2012

This was by far the best experience when working with an out of state dealer for my new car purchase. All commitments and promises were over delivered. Thanks for exceeding my expectation, for this is an accomplishment in itself. Your dealer will come highly recommend to all others in search of a new Mercedes.Regards,Andrew SmithPowell, Ohio

wbrown7856

Jun 13, 2012

I was truly pleased with the professional service render by Kumar Maloney. He patiently described the complete operation of the vehicle. The facility was immaculately maintained.

carmenbraxton

Jun 5, 2012

The service at this location was second to none! All my questions were answered and each division accommodated my needs. This dealership provided a very professional atmosphere and very knowledgeable employees. Everyone was eager to assist, without worrying about whom would receive the commission. I would definitely recommend this dearlership to my family and friends!

Mercedes Lover

Jun 4, 2012

Mercedes-Benz of Silver Spring provided me outstanding service during my search for a used car. Everyone was very friendly and helpful. They gave me a fair deal for my trade-in and a fair price on the car I was buying. Overall it was a great experience. My salesman Kumar Maloney was especially noteworthy The dealership's systems went down because of a storm so we were unable to sign the contract at that time. Mr. Maloney, however, took the time to drive it down to my house in Virginia the next day. I would highly recommend going to this dealership to purchase your next car.

tank25

Jun 1, 2012

I had a great time buying Benz from Mike Megahed at this dealership, not your average car salesman, cant say enough about him. If you want to buy car and skip the usaul BS go see Mike Megahed! Thanks Mike, Abe!

linda.belosevic

May 26, 2012

Jonathan was thoroughly professional with us, taking time to review every item regarding our possible purchase of our Mercedes and was and unhurried during our test drive, ensuring that he gave us all information relevant to our driving experience and that he also answered every question or concern we had. Jonathan is the consummate professional who we will gladly deal with every time we want a Mercedes Benz! By the way, this is our third Mercedes that we have purchased over the years from either Len Logue or Jonathan Logue and they are both incredible professionals with whom we always look forward to working.

icetime1

May 14, 2012

Great experience. They went to bat for me to find locate a difficult to find car and delivered it to me at a fair price with no gimmicks or surprises. Other dealers I contacted would not even take the time to try. Sales force was highly enthusiastic about their product.

Honest Abe

May 11, 2012

I was working with a gentleman Kumar and discussing the purchase of a new ML 350. I qouted to him a price from another dealer in Hagerstown from which I purchased the ML. He suggested that "if in fact I purchased at that price with that payment and I proved to him I did he would send me a $100.00 gas card" He did not believe I purchased the car for that monthly payment. Well I sent him the paperwork showing that I actually paid less than what I had quoted him. He sent me an email and said he would not honor the card since the price was not the one I qouted him. It was lower and he knew he could not beat the price. Therefore this dealership does not stand behind their word and mislead me to believe they were honest and would honor our verbal deal. No such luck. Mark this dealer off the DC area search list, there are plenty of honest dealers that will give you and excellent deal and great customer service.

rluskin

May 4, 2012

Mike knocked himself on my behalf, was totally responsive to all my requests, and went out of his way to anticipate and to resolve any potential problems. Thanks to Mike, every aspect of this transaction was not just painless, but a pleasure, from start to finish.

dellisn

Apr 23, 2012

I cold called into the dealership one day looking for a very specific C63AMG. I was calling from NYC and told Mike what I was looking for. Instead of treating me like a "cold call" he immediately took me serious, found a car, negotiated in good faith and within an hour we had a deal. It was that quick. Mike then did a ton of work before I made the treck from NYC to pick up my car. He dotted every "i" and crossed every "t" to ensure I was in and out quickly and able to get everything completed in one trip. Great experience overall and I will do business with Mike again.

sherde

Apr 19, 2012

Bob Fix is the Internet Sales guy and we found him to be very responsive in responding to our questions and had the car we were looking for ready for our test drive Saturday morning. The entire buying process went quickly and pleasantly. Highly recommend working with Bob for your next new car purchase.

pjrisner

Apr 6, 2012

Overall experience was great! This was by far the least amount of time I've EVER spent at a dealership. No gimics - they did what they said they'd do. Very competent and nice people. Definately will return here for my next car.Buying a new car is not something I enjoy doing...even when i know what i want and am ready to buy. It is usually accompanied by hours at the dealership...bait-and-switch, haggling, waiting; more waiting - I'd rather have a root canal. MB of Silver Spring rocks; Mike and Pedro were awesome.

GCCarattini

Mar 31, 2012

Great sales experience with Mike Megahead. He got me the right car at the right price in a matter of minutes over the phone - easier than ordering a pizza! Everything was ready for delivery in 48 hours. He was thorough, knowledgeable, kind, respectful of my time and best of all, not pushy.The key person in my decision, however, was Deandra Bridgedal, in Service. She helped me with several problems that I experienced with my previous '09 Mercedes. Deandra showed patience, warmth and engagement while making me feel genuinely cared for. She made sure that I knew thatthe whole team was involved in my service needs.Between the two of them, how could I *not* buy a car from Mercedes-Benz of Silver Spring?? Kudos to the entire Silver Spring Team for a job well-done.Gian Carlo CarattiniPhiladelphia, PA

gwhyard

Mar 31, 2012

My husband and I bought two new MBZ, our sales person was William Washington and I believe it was Hamed, who did our financing. The entire process and experience was phenomenal. I cannot say enough about William, who was kind, courteous and very professional, he is truly an asset to your organization. Hamed was also excellent, he knew what he was doing and was capable of doing. Financing is not always an easy process but with professionals like Hamed, it makes the process, if I can say it, even pleasurable.

berryfrank

Feb 26, 2012

Great all the way around. My wife and I made an appointment with Bob, I told him what vehicle I was interested in and why. He had several available for test drives as will as another vehicle that may also suit my needs. There was no high pressure sales what so ever. Everyone was courteous and friendly. After my trade in was appraised there were a few back and forths on final price. All was agreed upon in a nice friendly manner. My wife and I then went to sign final documents with Pedro, he found additional funds from our extended warranty on our trade in. To best sum up the entire experience; My wife stated on our way home that this was the first time she has left a car dealership completely satisfied and happy with her purchase.

trawlings

Feb 24, 2012

Chris Costlow is a wonderful service provider who is always pleasant and helpful in his explanations of the service he is performing on my vehicle. I love to come in to get my vehicle serviced because he and all the staff at the dealership make me feel like royalty, with smiles and accomodating spirits. Thank you so much for making my experience with Mercedes Benz of Silver Spring fantastic every time I visit. I believe this type of attitude is a result of it trickling down from the leader of the dealership. When employees are happy, they can concentrate on making their customers happy! Kudos to all.

allen hobbs

Feb 22, 2012

Bob Fix is the best. He did everything we expected and desired and more. A true professional. We had worked with Bob in prior years and sought him out because we knew he was so very helpful.

cwent911

Jan 31, 2012

Russ Clarke found the Perfect car for me. His attention to detail made the sale complete. The vehicle was prepped perfectly and priced competitively. The showroom experience is second to none. I would purchase every car from Russ in the future. Thankschris wentker

tiffiverson

Jan 24, 2012

I am very pleased with my recent purchase at Mercedes-Benz Silver Spring. My dealer showed great enthusiasm and was very helpful in finding the best car for me.

dlozada

Jan 17, 2012

ROBERT FIX.........thank you soooo much! My wife and I sincerely appreciate your knowledge, assistance, patience and friendliness during our visit/purchase this past Saturday. It's easy to see.....when you sell quality, you act quality, and you make others feel like quality. So far, totally pleased with the purchase of our E-Class Mercedes. Look forward to seeing you soon for the purchase of the GLK Class. As far as the dealer and other staff involved, second to none! Special thanks to the detailing staff who left our car like new!Daniel & Veronica L.

ericr2222

Jan 6, 2012

Salesman was easy to deal with. Very little haggling over price. Very responsive to needs. I didnt have a lot of time and sales was completed quickjly and effciently.

mattita5

Jan 6, 2012

The quickest trip I have ever been to a dealership! Part of the reason I hate buying new cars is the lengthy process that you are there, but they were extremely attentive and efficient, and considerate of my time. They were extremely friendly and informative; they gave me a few options that could work for me. I had been a Lexus owner for 8 years, and now I have officially transformed over to a Mercedes owner and will not look back. My mother is buying a new car within the month, and I'll be sure to bring her to this dealership and have her work with the same people that helped me with my new E-class coupe.

bmwponch

Jan 5, 2012

1/4/2012... I left a tire that needed repair... I gave them my name and they said it is not in the system which is hard to believe since I have a ML, SLK, and 2 c230's,.. I was asked do you want to wait and I said I would be back in 30 mins... I came back later that afternoon and the tire was not ready... I went back the next day and then I was asked do you have the vin number, no... had to drive back home to get the registration gave if to the individual and then he says, you are in the system... after another 20 mins and 85.59 I had the tire... BAD SERVICE I WOULD NOT RECOMMENDED >>> should have went to a local tire place.. SILVER SPRING LOCATION... THUMBS DOWN...

jmcewan

Dec 30, 2011

RobertFix did a tremendous job. I cannot thank him enough for making our new car purchase trouble and stress free. He was professional and courteous all through and followed up to make sure we were a satisfied customer.

Kuma65

Dec 30, 2011

The 2012 that I purchased had mechanical problem from day two (49 miles). After taking it back three times I was told that it was a "relief valve" for the exhaust system that was causing the "Check Engine" light to come on while driving. The part is not available in the USA and is on backorder in Germany (Don't think it is available there either). This not the usual experience with this dealer. I have purchased a total of three new vehicles and this is the first one that I had a problem with from the start. Hopefully the new part will correct the situation and not have anymore problems.Even though I had the problem would still recommend this dealership to friends.

Montejackel

Dec 9, 2011

Mike is an excellent salesman. He was curtious and knowledgeable and he was very patient with us. He did not pressure us to buy a car but when we did he helped us set up both phone and navigation. Mike also followed up with us several times to ask how things were going. I would highly recommend him.

cneely

Dec 7, 2011

My experience at Mercedes-Benz of Silver Spring was excellent. The sales staff was respectful, straight forward, and made me feel they were looking out for my best interest. The transaction was swift without feeling rushed or missing any details. My wife and I feel this was the best car buying experience we have had, and we have had quite a few.I would recommend this dealership to friend and family if they are looking for a no pressure, straight forward car buying experience.

aniakrokos

Dec 5, 2011

Genuine Interest And Care For Their Clients! I have been looking to purchase a car for the last three months with one horrible experience after the next with unprofessional, pushy and condescending salesmen. I made a call to the Mercedes Benz of Silver Springs and spoke with Matt Dolesh over the phone telling him exactly what I was looking for and telling him I just wanted facts and no salesman pitches. He was kind, HONEST and genuinely cared. I was not planning on purchasing the car the same day but the process was so stress-free and NOT PUSHY or uncomfortable that I just purchased a brand new Mercedes on the spot. Steve, the manager was funny and insightful. Both Steve and Matt made me laugh through the entire process... Thank you very much guys. If you'd like to purchase a car from someone who can answer all your questions and treat you like a real person... Call Matt, he was amazing.

Tonette Matsunaga

Dec 4, 2011

We have bought 3 cars now from this dealership and it's by far the best in customer serviceand car service! All are very friendly and have had no issues with my Cars that have not been addressed or fixed. Top notch

ipawlak

Nov 17, 2011

There is an old adage about honest mechanics and how hard it is to find one. Well, I am happy to announce that I finally found one. I work with Elio, manager of the Green Team, and have been since I moved to Maryland in July 2010. Over the past year, Elio has kept my car, as well as mind, free from mechanical blunders. I trust him explicitly and know that Mercedes of Silver Spring, MD is the most wonderful place for service. I have personally dealt with mechanics that have overcharged and overworked my previous car, even while I was on-site and watched them do nothing and then present me with a $2000 bill. That will never happen again, especially knowing that Mercedes is watching out for me and my vehicle!

Trishma93

Nov 17, 2011

I bought my 2002 Mercedes in for servicing for the first time and Chris was very knowledgeable and curteous and he explained everything to me from the beginning to end. At all the other shops I went to the mechanics just fixed my car gave me a high bill and explined nothing and also used after market parts. I will continue to bring my car to Mercedes of Silver Spring to Chris and would recommend anyone else with a Mercedes.

BDavidX

Nov 12, 2011

This is our 5th new car sale at Herb Gorden Mercedes. They know us and treat us very well. We will always go back there.

Skyhighart

Nov 12, 2011

Buying a car I exciting yet with a few skeletons in the closet financing can get a little frustrating. Not at the Silver Spring Dealership when Matthew Dolesh the to go man is taking care of you. Smooth transaction Matt took care of everything needed guided me through the process every step from A to Z. I am a proud & happy Mercedes Benz owner now and every weekend I take my family for a ride I thank God and Matt!!Highly recommend this dealership. Peter Stepanek Skyhighart Photography Photographer / Owner

jldurant

Nov 11, 2011

This is my third time leasing with this dealer. I have had Lovence as my Saleman during all of these process and the staff is very friendly. My lease vehicles are always off the showroom. I would recommend this dealer to anyone in search of a new or used Mercedes because the warm welcome you receive when you first walk in the door is worth the time you have to wait. If you are looking for a highly Professional Saleman ask for Celestin Lovence when you arrive, He will be with you until you drive off the lot with your car. Thank for excellent service

mozonj

Nov 9, 2011

The whole team was phenominal. Don't want to call out names and accidentally forget someone :-). The atmosphere, friendliness, care, and concern of my needs were all met. Awesome dealership and team. Keep up the good work.

teaguemoore

Nov 9, 2011

Great service and great people. I look forward to working with them again in the future! We told them what we were looking for and they took the time to find the vehicle that fit our needs. It was a great experience!!T. Moore

Toddler

Nov 7, 2011

I had visited two other dealerships .One was Ellicott City , Maryland .I had been so disappointed from that experience that I walked out of the dealership on Route 40 Ellicott City ,Maryland . I had visited this dealship on the way home from work. I was pleasantly surprised with the warm greeting from everyone . I also had gone to the dealership on Route 113 in Salisbury,MD. and was also greeted with warmth , but not like Briggs Chaney in Silverspring .I was called by the sales person and he left a message (" if I had made up my mind ( no pressure) I had previously explained that I was shopping -looking for a good buy .I called the Sales Rep and left a message at the Silverspring dealership. He had left a pleasant experience .I returned . All the sales personnel were pleasant assuring that I was comfortable . I was shown the colors that I had asked to see. My purchase was painless. I didnt have to wear temp(paper) tags.I drove away and was told that my old vehicle was ok until Icould later return with a second driver .Even though I had purchase the lower priced Mercedes they treated as though I had purchased the most expensive vehicle on the lot .

Sattlerc

Nov 6, 2011

Russ the rookie, will be a great asset to MB. We felt he took care of every detail of our car purchase. Ray, the GM is wonderful. He made the car buying experience pleasurable. Hopefully, this car will last a lifetime, if not we would definately go back to Mile one in Silver Spring again.

susanwill

Oct 31, 2011

The buying experience was very professional and well worth our time. This dealership has a superb team and it was our pleasure to join the Mercedes Benz Family with the dealership in Silver Springs.

leesailor

Oct 27, 2011

Problems were solved and I was treated fairly and with respect. Excellent experience under the circumstances. I was transferred to a new car and my costs were absorbed in a very acceptable manner. I cant tell you how pleased I am and what a great dealership to work with.

ramram

Oct 27, 2011

This is by far the most professional, friendliest and courteous Benz dealership i've ever been to. Also, they knew the vehicle inside and out. They even drove to our house to make sure the crossover would fit in our garage. Wow!!!!

maryld3

Oct 21, 2011

Lovence provided excellent customer service and I am very happy with my lease. Staff was friendly and informative. I would highly recommend this Mercedes dealership

Thomas Vogt

Oct 11, 2011

Recently I purchased the E550 from Mercedes of Silver Spring. Our salesperson was Kumar Maloney. What a great experience! The car is technologically advanced from what I'm accustomed too but Kumar gave us lessions both before & after the purchase. There was no "hard sale" on his part & he let us proceed at our own pace. He knows his product! He was very professional & friendly. We like the car & we liked the buying experience. Thanks Kumar for all your help.

Robinsonwms

Oct 10, 2011

Mr. Lovence is a true professional with high ethics and a genuine concern for the client. MB of Silver Spring is our dealership for life.

dhspencer71

Oct 5, 2011

We purchased a new 2011 C300 from Len Logue and Herb Gordon Mercedes Benz in May, 2011 for my wife who was deploying to Stuttgart Germany (in July of 2011) with the US Army for 3 years. Our dilemma was to either purchase a vehicle in Germany or stateside and one of the key concerns was the navigational system. Len Logue and his team assured us that to use the navigational system in Europe was just a simple programming change with the European mapping DVD. After arriving in Stuttgart we were told by MB that the US navigational system was not compatible with the European model and that if we wanted to use the built-in system we would have to purchase a European head unit which would cost about $3000, give or take a few Euros. The email threads are farcical for a dealership who should know their product. I'm extremely disappointed and would be willing to share the email threads between myself and Herb Gordon staff and Len Logue with anyone interested in more details. I cannot recommend this dealership and will not use them when she returns stateside.Bottom line, I'm now visiting Germany and am researching purchasing a portable navi device for our high end vehicle with a $3000 unusable option. Thanks Herb Gordon

jeffkahler

Sep 16, 2011

Pedro is the an exceptional salesman. He took the time to understand my needs and wants before he suggested anything. His knowledge of the cars including features and options was far greater than expected and this was greatly appreciated. He did a good job of involving the sales management when that time came and I never felt I was being pushed into a decision. Most importantly, I believe that Pedro and the entire staff at Silver Springs Mercedes Benz acted with integrity and were honest in ever aspect of the experience. This is truly a model dealership and I highly recommend Petro and the team.

oliviaava08

Sep 12, 2011

I recently purchased a new C-class sedan from Mercedes Benz of Silver Spring. This is my third car from this dealership, and the reason I return is the professionalism, knowledge and great service I have experienced over 20+ years of doing business with them. My Sales Associate, Frank Langwith, was extremely professional and helpful during the selection, purchase and delivery process,as well as during the programing of the communication/navigation system. From the service aspect, Bill Costlow, the Service and Parts Director, has been outstanding in offering good advice and recommendations regarding repairs; he's extremely trustworthy! In summary, I honestly can say that I would not consider using another Mercedes dealer for car purchases or car service. These folks really go all out to make it a pleasant, comfortable and easy experience!

Tenchick

Sep 9, 2011

This was a very different kind of experience from what my husband and I expected. The gentlemen at this dealer are friendly, courteous, patient and knowledgeable. There was no pressure to buy, we were made to feel comfortable from the first day we walked in to finding a car and closing the deal. Celestin Lovence (he likes to be called Lovence), was the first person we saw the day we walked in and he worked with us until everything was done, answering questions over and over again with such professionalism and ease, while explaining and showing us everything. We were made to feel like the most important customers. Their facility is lovely also! Thank you Lovence, you and your colleagues have made this experience a pain-free, hassle-free one - you were fantastic! I would not hesitate to recommend you and this dealer to friends and colleagues. Thanks also to Ray Goodarzi, Sales Manager, for his expertise and help. Thank you.

DTroutmd

Aug 27, 2011

My experience at this dealership 8+ years ago was very poor, so I bought Lexus cars during those years. My recent experience was not just surprising, it was exceptional.From the initial on-line contact with their eCommerce Manager (Pedro Delgado), Keith Nichols (Sales Manager) and the GM Kevin....my new experience was just outstanding. Everyone was cordial, very knowledgeable of their products, and price discussions were open and comfortable (that was new). My overall experience was excellent. My new purchase I'm excited about and look forward to dealing with this team for years to come.

etoie

Aug 18, 2011

I like to go in a dealership without asking for a salesman.Jonathan came to help us so quickly before we even realized anyone noticed us and managed to provide us all information without having to ask for it. He presented ouroptions, worked with our target and gave us time to think through without pressure. JONATHAN's the BEST!!!Same goes with the manager, Keith, who came and dealt with us without being ntimidating. Awesome! Hamed helped us through financing without a lot of stress. Lovedthat! Overall, our experience was fast, painless & the BEST ever!!!

dpeng1999

Aug 11, 2011

This is definitely the worst dealership to go for service. They scheduled to pick up my car at my office at 8:30a.m and promised to call at least 30 minutes earlier. Of course, they never called and when the time came, nobody showed up either. I called the main line and was told that no pickup was scheduled and they would never offer a pickup for a car not bought from the dealer and they would never offer a pick up at a specific time. So it seems to me that the person I was making the appointment with was not even a person should be working there. Is this WERID? How can I trust a dealership when one person told you one thing and the next person told you that he is totally wrong? I flee as fast as I can

bavrunin

Aug 8, 2011

The only problem my wife and I had with the dealership was that they were so friendly, we felt we had to do business with them. Johnathan Logue was very straightforward and honest. He really got the vehicle ready and programmed everything for us. Everyone at the dealership--Jonathan, Steve Gluck, Tony,Hosje, etc. are all good. This is the fourth Mercedes I have bought from them, and will continue to do business with them in the future.

markeys

Aug 4, 2011

I can strongly recommend both Mercedes Benz of Silver Spring and sales professional Jonathan Logue. I've just purchased my second vehicle from MB-SS and Jonathan, and I can honestly say that I've never had a better sales experience with any product. Everyone made it very easy to decide on my purchase, pricing conversations were a non issue, and the customer service couldn't be any better. Everyone involved from Sales and Finance were professional, friendly, courteous, and efficient. And when there was a minor change needed to my purchase paperwork, someone drove to my home to deliver the updated papers for my signature - how much easier can buying a car get?Best vehicle purchase experience ever, and maybe the best one possible, for the best car on the market.

Oafolabi

Aug 3, 2011

I would definitely recommend Mercedes Benz of Silver Spring to anyone looking to purchase a car. I didn't quite intend on purchasing a car, i was moreso looking at the time. I called the dealership to obtain pricing information and happened to be transferred to Johnathan. He was very friendly and helpful, which resulted in me coming into the dealership that same evening. The rest is history, I ended up purchasing a car a few days later and sold my truck to Carmax. Johnathan went above and beyond where he picked me up from Carmax after my car was sold so I could drive my car home. He was very patient, flexible and a true example of what 'customer service' means. I would definitely buy from Mercedes Benz of Silver Spring again because of the excellent service I received.

soi05

Aug 1, 2011

I just recently puchased a car from this dealer. I found that the salesman, Ray Goodarzi, provided an outstanding customer service. He is very knowledgeable about the pricing. Additionally his expertise in mechanic is outstanding. Additionally, Celestin Lovence assisted Ray in providing dual outstanding customer service. Both of them are very customer oriented.

Magbauer

Jul 22, 2011

Celestine is the consummate professional. He is incredibly knowledgeable about the Mercedes product and a wonderfully gracious salesman. The dealership itself is beautiful and wholly oriented toward the customer. Great experience!

marydavisson

Jul 20, 2011

I accidently omitted these two gentlemen when I did my previous rating. Darryl is the repair manager and Keith is the sales manager. As stated before, my overall experience was second to none. I've purchased five cars in my lifetime and there is only one other dealership, who I can honestly say was a great place to purchase a car. Mercedes Benz of SS cares about their customers. With the economy like it is today, the number one thing we are looking for is a good sales experience coupled with great, excellent, supurb customer service. I feel this was demonstrated by Mercedes Benz of SS. Would I purchase another car there? Absolutely!!!

Jennie Shamey

Jul 19, 2011

I was amazed that Kesh Harun responded to my email specifications for a C300 within 15 minutes and after calling for additional information provided me with a detailed quote for the car I wanted. When I took my old mercedes in to get a trade-in quote, Keith Nichols, the sales manager made me a trade-in offer which was $3000 higher than another dealer. I appreciated not being pressured into making my decision on the spot and having the car held for me without a deposit until the next day. Thanks to Kesh, Keith, and Steve Gluck, the general sales manager for making the entire transaction so pleasant and professional.

DaveL111

Jul 9, 2011

I am from Oklahoma where Mercedes sales volume is relatively low. I was in Maryland on family business and decided to check out the local Mercedes dealers to see if I could get a good deal on a new Mercedes GL 350 diesel in a higher volume market. I communicated with Pedro Delgado first via email and then by phone, and visited him after I arrived in Maryland in early July. I had pretty specific desires in a new Mercedes, and knowing the diesel GL is in very short supply and high demand, I was pleasantly surprised with Pedro made me an offer on a new vehicle with a very good discount. I didn't have to haggle much at all on the price, he just came up with it right away and we quickly closed the deal. The vehicle was prepared with all the options and in first class condition for delivery. Pedro had to work hard to put this deal together for me and he never became discouraged and never quit. I can tell anyone they will enjoy working with Pedro on a new Mercedes. It was a great experience.

claybuddy2002

Jul 6, 2011

I am completely satisfied with my experience at this dealership. My salesperson was extremely patient, competent and attentive. No request was too great and all were cheerfully met.There was no pressure to make a deal; all pricing discussions were completely transparent and there was no "end of the deal" effort to sell unnecessary add-ons to inflate the dealer's profit.After the sale - my salesperson has remained 100% responsive to all of my questions. I am looking forward to a continued positive relationship with MB of Silver Spring. I highly recommend both Jonathan Logue and Mercedes Benz of Silver Spring.

gjthomas

Jul 3, 2011

This is our 5th car from Len Logue...he is great to deal with and works with us ALWAYS!We don't use the service portion as it is too far to go, but for the buying of the auto it is worth dealing with Len.

sherryandtony

Jun 23, 2011

We will never drive another car other than a Mercedes. It saved my life when I was involved in a very bad car accident on May 3, 2011. Thank you!! Sherry and Willie Paul

DATTMAN

Jun 9, 2011

I am one of the owners of a well recognized 3rd generation family business which is a growing distribution company celebrating our 65th year in business. I feel justified to honestly say that dealing with Mercedes-Benz of Silver Spring is comforting to me since their support to clients like ourselves makes us feel part of their family and assist us in and educating us as we go thru the process of purchasing a Mercedes. As the manager in charge, Steve Gluck and his sales assistant Jonathan Logue are essential members of the family and the tradition that the Fader Family and Mile One exemplify not only at this dealership but in everything that they are a part of in business and the community. You can't go wrong here!

JESSICA3333

Jun 2, 2011

Steve Gluck runs a quality operation at Mercedes Benz of Silver Spring. We purchased a used vehicle from them at a great price. A few days after the warrenty expired the starter went up. Steve Gluck agreed to pay for the part and we really appreciate his help with the matter. Steve was pleasant to deal with and has great inner values. I would do business with him again.

kathyd786

May 28, 2011

In April, I bought my third Mercedes from Mr. Celestin Lovence. My experience with the first sale was so positive that I couldn't imagine buying a Mercedes from anyone else. Mr. Lovence made the process so easy, fast and stress free. It was a pleasure dealing with a true professional who is extremely knowledgable about the cars he sells and genuinely care about his customers. I'm pleased with my C-Class purchase and most importantly,the way the entire purchase was handled. I would definitely recommend Mr. Lovence and Mercedes -Benz of Silver Spring.

ggbdyson

May 19, 2011

My purchase at Mercedes Benz of Silver Spring was one of the best car buying experience ever. The professionalism and patience they afforded me was beyond what I expected as a woman purchasing a car alone. I called my husband after I had made my choice, he is known as "The Deal Breaker",and he was very pleased with the excellent service we received at Mercedes Benz of Silver Spring as well. Pedro Delgado made me feel like I was his only customer. I contacted him about two months ago when I was just thinking about trading my Lexus. He was so patient. He allowed me to make up my mind without any pressure. That impressed me so much, that I had to contact him when I was ready to make a purchase. He took so much time explaining all the features on the car and setting up everything, that all I had to do was drive off. I am very pleased with the service I received at Mercedes Benz of Silver Spring. Pedro Delgado is the best salesman ever! I will recommend he to all my family and friends.

cynsbenz

May 3, 2011

Celestine and Ahemed were simply marvelous. They were very helpful. They helped me and my husband every step of the way. These two individual were very informative about the type of car I purchased. Celestine took time out to show me and my husband exactly how the car operates. He explained the entire process of the computerized system in the car and he did not have a problem doing this. Mr. Lovance helped us with the car markup price. He gave us the best deal that you could ask for. Ahemed was just the greatest Finance advisor you could ever meet. He advised us every step of the way with the car deal until he found the best rate for us. Me and my husband really enjoyed the courteousy of this dealership and these two individuals. I think the dealership and these two individuals deserve a ten for great service. Thanks,

mkhanna

May 3, 2011

I walked into the dealership and was greeted very well, all the employees had a smile on their faces and was willing to answer any questions. The hospitality was excellent and so it was not difficult to chosse the right car. My sales agent Celestine Lovence was particularly great, he went over all the features of the car and made me as comfortable to drive this new baby home. The accountant Mohammed Hameed was also very accomodating and listened to all we had to say patiently. Because of the kind of service I got at the dealership in Silver Spring, Maryland I will come back again and will recommend this place to all my friends and family.

mback

Apr 28, 2011

Pedro Delgado was wonderful. I contacted the dealership via online and Pedro responded within a few hours (late on a Saturday night); he helped me order my new Mercedes and kept me apprised as it was being built. I took delivery 4/26/11 and it couldn't have been a more pleasant experience. He walked me (and my husband) through all the mind blowing options and briefed me thoroughly. I have no doubt he will be there to answer any subsequent questions. I highly recommend Pedro and MB of Silver Springs. I'm confident the service after the sale will go just as well.

E.C. Berger

Apr 27, 2011

Copy of E-Mail to Jonathan:You are a class act, no dealer (and I dealt with quite a few) I know of could ever compete with your knowledge, courtesy, consideration and respect that you have showed us. It was a pleasure and that is being past on to my family and friends, and also the great performance of the Mercedes-Benz.Elwood C. BergerPS: During a recent rain storm, the wiper arm, on the passenger side, threw off the wiper blade and could not be re-install. I called the service dept and they took me in and took care of the problem.

robertfuture

Apr 25, 2011

Overall we received great customer service. Everybody was so attentive and did everything they could to accommodate every need of ours. We were indecisive in the beginning but we felt comfortable to receive unbiased pointers when it came to choosing the car. It also felt great not to be pressured to buy something, instead Julian helped us make the best decision and Aida the best financing terms. At the end we got an incredible deal. ThanksGustavo Andrade and family

scribeman

Apr 16, 2011

I had a pleasant experience with the dealership because of the quality level of service from Mr. Minerve. My sales person, Mr. Minerve, was persistent over several months to regularly call me when he thought they might in stock a vehicle that I might be interested in. After several strikeouts, he contacted me and finally had a vehicle I liked. I also received good service from the dealership though I had to wait several days for final delivery.

shoegirl

Apr 16, 2011

I visited this dealership on March 24,2011, just to view the new SLK's. I did not have intentions of purchasing a vehicle that day, but Celestin is an exceptional salesmen. He is very knowledgeable about Mercedes and provides each customer with honest and genuine attention regarding purchasing a vehicle. Celestin does not use pressure tactics in order to secure a sale, but instead he listens to the customers needs and their expectations, as it relates to a vehicle, and then he provides honest and direct feedback, which equips the customer with all of information they need in order to make an informed decision about their car purchase. I would highly recommend this salesmen to anyone who is the market for a vehicle.

tgstevens01

Apr 13, 2011

I really was not planning on purchasing a vehicle at the time but wanted to compare the Mercedes to the BMW I was currently leasing. It was time to renew the lease and the service I received at Mercedes Benz of Silver Spring convinced me to switch. I am pretty brand loyal so this was pretty big for me. I would recommend this dealership and the sales representatives to my colleagues and peers in the future.

fginmd

Apr 11, 2011

Mercedes Benz of Silver Spring has been great to work with. I purchased a Certified Pre-owned car last September and had such a great experience that I went back and purchased by wife a new C-class. Our salesperson, Jonathan Logue gave us a great price right from the start and he was very easy to work with. Initially, they didn't have the color that we were looking for and after a diligent search he was able to locate the color and kept me informed of exactly when they were to receive it. Jonathan was great to work with and I highly recommend him to anyone thinking of buying a Mercedes. He's not pushy at all and we felt comfortable with him the whole time.-Frank and Karem

LindaWilliams

Apr 8, 2011

From the moment I met Darryl on Wednesday, he was nothing but professional, friendly, knowledgeable and attentive to my purchasing needs. Yesterday when I picked up my truck, he sat with me and went through everything on the vehicle in a timely manner for he knew I was working on time constraints to pick my son up from school. The new facility is quite lovely and I think it will definitely make a better work environment for the employees for the old facility was quite small and cramped. Great job Darryl and thanks for your help.

restoration1999

Apr 7, 2011

Our experience was great. The outstanding service and professionalism of Mr. Minerve throughout the entire process was refreshing and welcomed. We are pleased that we made our vehicle choice and purchase from a great sales associate and dealership. We will purchase our next Benz from Mr. Minerve and Mercedes Benz of Silver Spring.

usmall20

Apr 5, 2011

I walked in this dealship and was greeted with a smile that basically pulled me in. I was not planning on purchasing a car at that moment but Celestin Lovence was so professional that it took me 5 minutes to decide. I felt no pressure. It was his professionalism that made me decide. I had called various Mercedes-Benz dealerships and did not feel any connection, but as soon as I walked in the Briggs Chaney dealership I felt the connection. Celestin was very helpful and overall he felt like family, although I was meeting him for the first time. I will recommend him to anyone who has an interest in purchasing a Mercedes-Benz. This was my 6th time purchasing a vehicle and had never had such great experience. It was efficient, timely and welcoming. Celestin is the kind of person who makes a company profitable.

ookome

Mar 30, 2011

My Experience buying my new car At Herb Gordon Mercedes in Silver Spring was a very good and pleasant one. Everything was made easy. I was sent a link via e-mail to fill my loan application. Once that was done, everything was taken care of thereafter. My sales representative, Pedro Delgado, kept in constant touch with me througout the process and after. By the time I got there, my paper work was ready and my car was waiting ready for me to pick up. They made the process so easy,fast without stress and it seemed effortless.If that is not excellent customer service I do not know what is. I give herb Gordon Mercedes an A+.

Dcreamer

Mar 28, 2011

I contacted the dealership through the dealership website, requested a quote on a build I had done on the Mercedes site. Kumar Maloney in sales got back to me in less than one business day. He not only invited me in to see a car they had in stock but sent a video of the exact car for review. Was a great step and definitely had me interested right away.Kumar was a pleasure to deal with, he was professional, knowledgable and extremely helpful. He didn't preasure me to buy and asked questions to find out my needs. He went above and beyond and ensured I was comfortable with each step in the process. Finance was easy and informative, very willing to make the process smooth and fast. A++, a dealership I will return to for my next car, highly recommended.

lletow

Mar 28, 2011

Working with Herb Gordon Mercedes Benz was a terrific experience. Never any pressure to purchase a car. They took time to understand what kind of car I was looking for, my timetable, and what type of buyer I was. I would never hesitate to purchase a car from them...

shucker456

Mar 28, 2011

I gave this dealership a top notch rating for several reasons. First, I was treated with respect and kindness. Secondly, I was made to feel very comfortable by ALL staff members at the dealership. My salesperson Pedro Delgado was simply outstanding! He took his time with me and made sure all my inquiries were addressed and I was completely satisified! Lastly, Pedro did a fantastic job overall, and I would recommend him to anyone looking to have an exceptional buying experience at this dealership! Sincerely, Christopher Stranko, Pittsburgh PA

scumbles

Mar 26, 2011

Shahul was friendly, patient, knowledgeable, and not pushy. He gave me a fair price in my new vehicle. We drove several models and he did not rush me. Shahul listened to what I said and made appropriate suggestions. He was conscious of my budget and semmed to be genuinely excited about the car that he sold me. Shahul seems to love his job which is matching buyers with vehicles they will enjoy for years.

tmb3407

Mar 23, 2011

Julian and staff at the MB dealership were great. All were very friendly, knowledgeable, and willing to work for the sale. This is my 4th Mercedes purchase and certainly will not be my last. I highly recommend Julian and Mercedes-Benz of Silver Spring.

phjones355

Mar 19, 2011

Shahul Usman was extremely helpful in my search for a used MB. I found him to be friendly but more importantly he was very knowledgeable about the MB that for listed for sale at Herb Gordon's MB. I ultimately purchased this vehicle. I felt no pressure from Shahul to buy a car. I also found the finance officer to be extremely helpful with regard to explaining all of the options that were available to me. I am very please with my purchase from Herb Gordon. I would highly recommend Shahul and the staff at Herb Gordon.

rampa202mb

Mar 16, 2011

Julian was an absolute pleasure to work with. He is not "high-pressure" at all and is very up-front about everything. He got my business this time and hopefully will in the future. Also, the dealership itself is a beautiful brand-new facility.Russell MarelliAnnapolis, MD

davidus

Mar 15, 2011

I was going to purchase 2 Mercedes or 2 BMWs. Hands-down, Mercedes has the most knowledgeable, professional and patient staff. BMW->WHY I DID NOT PURCHASE A BMW. All BMW dealerships were unprofessional and unknowledgeable. One lady in Rockville, MD accused me of being a dealer or broker because I wanted to purchase 2 cars and could not get me a quote for two days. Russell BMW was worse. Sales lady announced that she knew nothing and was in Restaurant business two weeks ago. She kept jumping from car to car to figure out what the car was. I asked here what the gas milage was and she said, "I do not know. Is there one of those labels on the window? Can you look?" I said, "No, I can not look. I am driving". I asked her what programs is BMW offering for purchases and she said, "Um, I know they will fix the car if it breaks before 40 no 50 no 40 thousand miles." I said, "Did you understand the question?" The sales manager was just as bad. He called me (after I called the owner) to say he would drive the cars to us and personally deal with us. I told him this afternoon would be great and told him I would call him back in an hour or two. So I cleared my schedule. I called him two hours later and he said, "I can not come to you because I have a kids birthday party to go to". Never heard from him again. I can go on forever about all the BMW dealerships I dealt with. Buy the way, that sales lady at Russell lost our information and called us 2 minutes after leaving the parking lot saying "The sales manager deleted what you wanted...what did you want again?"WHY I PURCHASED TWO MERCEDES E550s FROM MERCEDES OF SILVER SPRING!First, the staff greeted me at the door and said hello! In fact, every and I mean every employee stopped and introduced themselves to me as they past. Yes, even the detail guy and the runners who pick up and deliver cars. I test drove different Mercedes for about 4 hours on Saturday. I called Jonathan Logue Saturday night and told him we would be by Sunday to test others. He said that the Sales Manager would personally attend to us as it was his day off. Sunday we walked in and who was at the door waiting for us on his day off (appropriately dressed) yes, Jonathan Logue. He came in on his day off. I must have drove him nuts trying different cars and asking many questions. Monday we came back in and purchase two Mercedes E550s. I said to him, "I will have to come back to pick up my old Volvo". He said, "Not to worry, I will have it placed on a flat bed truck and have it delivered to your home or office". Steve Gluck was just as professional. Jonathan went through a detailed lesson on the cars. He even took our cell phones and synced them with the car including contacts. If you want a tremendous purchasing experience go see Mercedes of Silver Spring!

tlbutler7

Mar 14, 2011

Pedro was super helpful in helping me choose a car for my girlfriend. He was prompt in getting me a sales quote for the vehicle of our choice. We were stuck at whether we should buy or lease, but Pedro gave us sound advice and helped us in making the decision that best fit out situation. I will definately be back to purchase again from Pedro.

vtaylor

Mar 14, 2011

The overall experience was AWESOME! This top notch dealership provides quality service towards meeting and exceeding the expectations of their customers. Hamed & Lovence perform they jobs with integrity, and treat customers with respect. Thank you!!

CMGRANTVA

Mar 3, 2011

Ray and Lovence worked with me to ensure all my questions and needs were met. They were always professional and courteous. Additionally, they spent time with me to answer all my questions and put my mind at ease. In the end, I ordered a new 2011 E350 4MATIC. They stayed in touch with me constantly and provided updates each step of the way. Lovence spent over 2 hours with me when I came to pick up my vehicle. All my systems were set up properly and he allowed me to drive around for a few minutes to feel comfortable under the wheel of my new car. Thank you!

atbrown7

Mar 1, 2011

I would like to commend the Green team for outstanding work they have provided to me. Elio Ayala gets 100 stars from me. They should give him a special award for turning the Green team around to be the most improved considering what I have gone through in the past when another person was in charge of the Green Team.Hallelujah!

Uoliaq

Feb 24, 2011

A 20 year BMW owner that decided on trying a Mercedes. Jonathan managed to make the transition exciting. He is a professional in every way. He patiently took a major amount of his time in order to introduce me to the various Mercedes product lines. I was definitely pleased with his presentation. Will definitely recommend him to my friends. Lou IaquintaLouatikorealestate.com

patsallee

Feb 22, 2011

What can I say, but "fantastic" when it comes to the salesmanship, expertise, and special character of Julian Chan. This is our third car purchase from the Silver Springs branch and each time Julian has displayed the same rare qualities that a customer wishes to find in a sales rep when buying a car. We would have no hesitation in returning to Herb Gordon as long as we can be assured that salesman like Julian are there. Julian is truly an great asset to this company.Mr. and Mrs. Percy SalleeBurtonsville, MD

sherryandtony

Feb 22, 2011

Salesman was very informative of the vehicle we were to purchase. Customer service was awesome!! Dealership will definitely be recommended. Had to go back to get phone programmed to car and had great customer service once again. Will be returning to have a driver side mirror to be repaired by the dealership.

tmariast

Feb 22, 2011

Darrell was friendly,professional and very thorough. Being that I haven't purchased a car for almost 11 years, he ensured that I had clear understanding of everything that I needed to know about the functionality of my new ML350. As a result of the service that Darrell provided, Mercedes-Benz of Silver Spring has a promoter of your services. Also, I would like to thank Aida, as well. She was pleasant and thorough in explaining the details of the finance documents.My overall experience was great! I love my vehicle! Thank you.

mback

Feb 21, 2011

Pedro responded quickly to my online inquiry via Zag.com on a Saturday evening. He was pleasant and helpful during the call. Two days later when I went into the dealership to order my GL550 I was greated courteously by Pedro. He was patient as he verified the specifics of my vehicle order. I look forward to the delivery of my new vehicle in early April 2011 and hope that the service department is as wonderful. Pedro reassured me that they could pick up and drop off my car for service since I lived ~ 20 miles away from the dealership and this was an important point for me.

dougmariav

Feb 18, 2011

My wife and I were both highly satisfied with Marcelo Via. From the moment we walked into Herb Gordon in search of a new E class, he treated us with the utmost professionalism, courtesy and consideration. Since it was freezing outside, he brought the model in which we were interested into the service area where he knowledgeably explained all the new features compared to our existing E. His sales price and trade-in offer were also fully in line with other dealer quotes and Consumer Reports estimates. At no time did he pressure us to come to a decision. After we took delivery of the new car, he again took time to go over the most important features with us, including programming the navigation system to get us home, setting up our bluetooth cell phone connections and showing us how to use the various radio options. He also offered to answer any future questions that we might have.

pwillwin

Feb 14, 2011

First off my regular Gold team service agent Tony is wonderful! However, when I had some excelleration issues with my car, I took it in for service and had to deal with a brown skinned female spanish woman who was clearly unprofessional and a cheat. I am stating her race and appearance because I don't know her name. They stated they needed to do a diagnostic on my car which would cost $130 or so. After 4 days they finally call me back a state, "they couldn't find anything and they need to search deeper for an ADDITIONAL COST of $560." So, my diagnostic would cost $660, before they ever told me what was wrong with the vehicle, and then I would have to pay for the repairs on top of that! That was not going to happen. If your Mercedes won't drive faster than 30 mph, I would assume that the dealer would be able to pinpoint the problem. I had spoken with 2 side mechanics who both gave me the same diagnosis. One of which works outside at a Jiffy Lube, and after 3 minutes he was able to tell me that I had an airflow problem, and needed a new catalytic converter. Yet, the Herb Gordon Mercedes dealer needed $660 to tell me what was wrong with my vehicle! I told them that they were crazy and that I was coming to pick up my car. They told me that if I want to pick it up, I could but it doesn't drive faster than 30 mph. I didn't care and picked up my car anyways. The service Rep ( brown skinned Spanish Lady), actually thought I was going to pay her for diagnosing a problem that they couldn't find!!! I noticed her talking with the mechanic that was apparently working on my vehicle, and he gave me a look as if to say. "I know whats wrong with your vehicle, I don't understand why this lady is willing to let you drive off." Finally, I drove my car all the way to Georgia ave, and Blair road to the District Line Auto Service for Imported Cars. After a 1 hour diagnostic check, they told me I would need a catalytic converter. They replaced both converters for $1200 and my car was ready by noon the next day.I can never again take my vehicle to this dealership for service. I realize that some of there employees, in an attempt of making a good impression to their bosses, will actually Rip customers off. The point isn't about the money. It's about the lame excuse used to try and extort me for more money.

lysmith

Feb 13, 2011

It was quite stressful to find out that I was in need of a new car, but i couldn't have asked for a more caring and competent sales person . Darryl's professionalism was exceeded only by his personal concern he showed for both myself and my family before and after the purchase of my new car. I can't thank Darryl and the finance office enough for going out of their way to meet my needs. I shall always be grateful for their professionalism and their personal kindness. Thanks Darryl.Jean Smith

ttaar

Feb 13, 2011

It was such a pleasure to purchase my new Mercedes through Jonathan Logue at Herb Gordon Auto World in Silver Spring. I was ready to trade in my 4 year old Lexus and so I thought I was used to customer service from a luxury brand. Did Jonathan prove me wrong! From the time my daughters and I walked into the showroom, Jonathan showed was so painstakingly patient in helping 3 females navigate through the car-buying process, until I got exactly what I wanted. For the first time in my life, I did not feel 'taken' after a car-buying experience. EVERYONE I dealt with treated me with the utmost courtesy and did not mind answering every question I had to make my comfortable. I was truly impressed!

kabanks80

Feb 11, 2011

My experience with Herb Gordon Auto Group, specifically, Mercedes Benz was superb. My salesperson, Pedro Delgado went above and beyond my expectations. He was very responsive and answered all of our questions. This was the best car buying experience I have had in a long time and I do believe it's due to Pedro's excellent customer service. I will, without question, refer my friends to Mercedes Benz and to Pedro Delgado.

davatk

Feb 10, 2011

This was the second vehicle I have obtained via Jonathan Logue at Herb Gordon Mercedes and the entire experience in working with him has been above reproach. Jonathan will consistenly work to get you the best deal, and has an honest demeanor not often found in car salesmen. He will also make sure that you receive the utmost in your delivery experience, he is very knowledgeable about the product line, and will make sure that your vehicle is thoroughly prepped for delivery.I would not hesitate to deal with Jonathan again, and look forward to doing so in the future.

jeremy2011

Feb 8, 2011

Overall a good experience. Pedro is friendly and explained the features of the car very well and I thought the personalized video was a nice touch. I paid a fair price and was able to complete the transaction fairly quickly. Only criticism was the usual dealer-shtick (waiting on sales manager, etc) in order to price my trade-in appropriately. However, we came to agreeable terms pretty quickly.

Anicet Dossou

Feb 4, 2011

I have Taken a week off to hunt for a Mercedes Benz and was fortunate enough for meet Julian Chin. I met Julian on Monday January 31st and shared with him my desire to own a Mercedes. He took his time to answer all my questions and did not pressure me at all. It took me about 5 days to finally decide on the car that I wanted and I am extremelly satisfied with my choice. My kids and wife were extremely satisfied with the level of service we received today February 4th from both Julian and Ayda Duncun who went above and beyond to provide us with legendary service. This is our first Mercedes but based on the service we received, we may be returning soon for the second...P.S. People usually don't take me seriously when I look at luxury cars...Julian did not have that attitude reason why I bought from him...Thanks,Anicet Dossou

cookie1947

Feb 4, 2011

I rate this person very highly because he helped us so much and I feel he really cares about his customer and I trust him because he we out of his way to be helpful, friendly and very professional. I am refering my son for a mercedes soon. Thanks Janet and Leonard Sledge

Samsha

Feb 4, 2011

I was surprised at how trustworthy and committed the salesman(Pedro) was. I searched online first because I heard so many horror stories about salesmen that make assumptions about your finances based on how you look. Pedro treated me as if I was his only costumer- promptly replying to all my emails and phone calls, explaining every detail of the car when I arrived, and consistently ensuring my happiness; I felt very comfortable and confidant that he was doing everything he could to get me in my 1st Benz! My overall experience at this dealership was exceptional! Everyone was so nice; my buying experience was definitely better than the skeptics lead me to believe. I tell them, and everyone else, that if they're in the market, go to this dealership- you won't regret it!

constanza

Jan 30, 2011

I am very pleased with the level of friendliness and service at this MB dealership, and especially the sales person I worked with, Marcelo Via. They gave me a very good price for the pre-owned certified that I bought from them, and they also made sure to detail the car with care until it looked excellent. I originally went to this dealership because they had exactly the car I was looking for. This dealership is in a different state from where I live, which obviously does not make things so straight forward as they could be. However, I have to say that I am very pleased with the entire process and I would buy another car from them again!

sunil

Jan 30, 2011

Ray and Marcelo stayed with us for hours to help us make the right decision. We got a great deal on our old Mercedes and they didn't even see it. They took their time in giving us options and helped us pick the car that was right for a family with two small boys. When we finally got the keys Ray and Marcelo together spend another 2 hours explaining in detail all the functions that these intelligent cars have today! Marcelo set up the bluetooth adaptability, seat memory...and just about everything else. If you're in the DC metro area and looking for a MErcedes the Go to this DEALER. Fantastic service!

jmestes

Jan 29, 2011

Second car purchase from Herb Gordon Auto Group. Very professional & non-pressure sales/financing team. Worked with us to reach target monthly payment amount. Found the car we were looking for and left dealership feeling like we had made the right decision. Absolutely no buyers remorse.

tikeyac

Jan 19, 2011

The dealership demonstrated exceptional customer service; everyone was very friendly. The sales representative that I worked with, Pedro Delgado, was outstanding and provided excellent customer service. The price was great and they were willing to beat out pricing offered by the competing dealerships. Overall I would highly reccommend this dealership and it was a pleasurable experience.

rfeiler

Jan 12, 2011

This was the most positive car buying experience I've ever had - and I've purchased vehicles at MB, Audi, and BMW dealerships in the past, so it's not just the type of dealership that's influencing this opinion. Pedro was prompt, responsive, thorough, and knowledgeable. The rest of team I interacted with (Aida and Hamed in Finance) were wonderful as well. This was an out-of-state internet purchase for me; the entire process was completed with less than 2 hrs time commitment. I would definitely recommend the dealership - and Pedro - to anyone interested in a great deal and great service.

Abetters

Jan 8, 2011

I had a great experience working with Mr. Minerve... he really made me comfortable with the whole process.I would recommend him to my friends and family.The dealership should really value a sales consultant of his caliber.He was a true professional!

svscc

Jan 6, 2011

Very nice buying experience, enjoyed working with Julian. Everyone from the sales mans to the manager and financing was very professional and made for an easy transaction. We were very time constrained and everyone made an issue to get us out quickly. Dealership was also very clean.

dobr

Jan 4, 2011

I knew what car I wanted and its purpose was to provide transportation each week for my daily commute to the DC Metropolitan area. Since I live in Texas, I needed a speedy transaction that could be handled remotely. Julian was very co-operative and responsive in providing answers to my questions. After several telephone calls and a number of emails, I was able to go into the dealership and close the deal in 15 minutes (note, I had already driven the car that I wanted at a dealership in Texas where I am a resident). He sent all of the paperwork to Texas and we handled the transaction remotely. The car was ready on the day and time that I indicated for pickup and once again we finalized the transaction quickly. This is exactly what I wanted to accomplish. Thank you. (my only omission was not spending more time to explore on pickup the car, but will go back at a future date for instruction if necesary)

halliek9

Jan 4, 2011

My experience buying a car this time around was easy and not intimidating in the least. I was treated with respect and did not feel taken advantage of. Working with Jonathan Logue i felt no pressure. He kept in contact with me while my my car was being built and was always available to answer any questions i had. I love my new GL!

marylander

Jan 4, 2011

I just purchased my third car from Herb Gordon Mercedes, the second with Jonathan Logue. Each time, the sales and finance department has been excellent and we are treated with the utmost respect and appreciation. They are always very patient while we look around. They are looking for customers for life, no just a quick sale. I highly recommend them.

SherreenO

Jan 3, 2011

My experience with Herb Gordon and in particular, Mr. Shahul Usman was one of the best auto buying experiences I've had to date. Mr. Usman was extremely professional, knowledgeable and provided fantastic customer service from the time we walked in until we closed the deal. His attention to detail and follow-up before and after our purchase was a breath of fresh air. In my humble opinion, he has set the bar very high.

wlull

Jan 3, 2011

I had not heard of Herb Gordon or Mile One and was referred by my husband's accountant. I had an excellent experience from start to finish and was treated in a very professional manner unlike other dealers that I had dealt with in the past year shopping for a new car. Excellent pricing too!

vwhisenton

Jan 2, 2011

This was the most pleasant car buying experience we have ever had in the almost 40 yrs of buying Mercedes. Our salesman, Pedro Delgado, was extremely professional, efficient and most helpful. He is a great saleperson and we would recommend him and Herb Gordon to everyone!! It had been our intention to purchase a new car by spring but Mr. Delgado's gentle persuasion and fantastic pricing motivated us to buy now and we are quite happy.The sales manager and the finance person were also helpful, professional and moved quickly to facilitate the closing of the deal. This is our fourth Mercedes and the third one we have purchased at Herb Gordon. We will NEVER go to another dealer as we feel we are like family at HG!!Thank you so very much.

silverspring

Dec 31, 2010

Be careful when you are trading your vehicle in at this dealership (Herb Gordon Mercedes). The used car sales manager gave me a list of reasons why my car was worth less than wholesale blue book. All were fair in terms of what would need to be done in order to bring it up to salable condition but the price he quoted me for each item (that he subtracted from blue book value) were retail prices (I knew this as I had already had the work quoted at multiple vendors). His language was "here's what I'm going to need to spend in order to resell this car". That was actually not correct. He should not be paying retail to get repairs done, if he is, his service manager is overcharging him. Assuming a margin of 20% on repairs he was at least that much overestimating the deductions from blue book that he presented me. He suggested I take it to CARMAX as they are 'not as smart as him' in valuing cars. I thought the slurring of competitor was poor form (that I would not expect from a Mercedes dealer) and while it might be true that he is 'smart' if he can convince a potential customer to take much less for his/her car than it is worth it certainly does not seem very 'smart' in terms of driving long term business health through customer respect and loyalty.

mcjackson

Dec 28, 2010

Our salesman, Shahul Usman made my husband and I feel very comfortable from the beginning of the purchase process until we purchased the vehicle. He was very professional, yet he was very patient in addressing questions we had on the vehicles. He has been consistent with maintaining contact with us to make sure we had answers to any questions we had on the vehicle. His friendly personality and beautiful smile really enhance his customer service skills. He is definitely a plus to the Herb Gordon Mercedes Benz dealership.

slimco

Dec 23, 2010

William Rutherford is one of the best in car sales. He is really good at what he does and he represent Herb Gordon Mercedes-Bebz well. The hold staff went up and beyond the call of duty to assist me.An excellent buying experience. William was patient and spent plenty of time and effort in assisting me. I highly recommend both the dealership and the salesman. He followed up after I purchased the car and even the finance experience was excellent. William Rutherford is an excellent sales representative for Herb Gordon. I rated Herb Gordon the best because of William Rutherford. William was very eager and willing to assist me he even came in on his day off. Mr. Rutherford was very knowledegeable about the C300 4Matic Sedan that I purchased he knew all the features. I would and will recommend William Rutherford to anyone I speak with who's looking to buy a car. William Rutherford gets my vote in excellent,knowledgeable customer service and sales representative for Herb Gordon.!Finance mananger was a pleasure to deal with. He was patient, understanding and will work with you on payments, prices and will get the car you are looking for. Hands down, Herb Gordon Mercedes-Benz best dealer in the area. William Rutherford best salesman in the area.

rmussle

Dec 19, 2010

Excellent experience. Everyone at the dealership was very friendly and helpful, and all told I was at the dealership less than 1.5 hours, departing with my new car. I had multiple interactions with Julian by phone and email before coming into the dealership, and he was extremely helpful and professional the whole time, so by the time I came in to make the purchase, we had worked out all the details and everything was ready to go. I needed one final accessory installed but it was already after-hours, and since he knew I would be servicing the vehicle closer to my home at a different dealership, he made sure to let them know I would be coming in there the next day. And selecting warranty options was clear, easy, and pressure-free. Certainly this was my best car-buying experience ever, hands-down!

lboezi

Dec 17, 2010

Long time friends who deliver the experience we desire. We do little of the typical sales charade one frequently experience when buying a new auto. We set a price we desired, they made a modest counter offer and the deal was settled quickly; The whole transaction lasted less than 30 minutes and we drove away with the car in the next hour.

vavalentin

Dec 13, 2010

I had a fabulous exprience purchasing a new vehicle from Herb Gordon Mercedes-Benz. The day that I purchased my vehicle I was misinformed of the hours of operation. When I had showed up to the dealer, there were only a few staff available that were in the process of going home. The manager as well as Martin McKintosh were willing to stay to assist me in finding a vehicle that met my standards and beyond. When I found "the vehicle", I wasn't sure that I was going to be able to drive my vehicle that day; however, Mr. Mckintosh, as well as the manager, were able to pull some strings and gather a team of employees that were able to get on the road in my new SUV!!!! I felt like I was VIP. Since the purchase of my vehicle, I feel as though I gained a new family with Herb Gordon Mercedes-Benz. The staff would send me e-mails and call to check on how's everything going with my vehicle. To sum it all up, I am very pleased with the decision that I made, although it was quite unexpected due to the fact that I was not interested in a purchasing a vehicle because I was not ready for car payments;due to some unforseen circumtances, I had to take a leap of faith. Each night as I go to bed, i thank God for this blessing and allowing me to work with such an awesome team of people who greatly influenced this fantastic decision that I made. Thank you so much Herb Gordon Mercedes-Benz!!!!

Mikepoe59

Dec 1, 2010

Lovence was an exceptional salesman. He was attentive, flexible and very easy to work with. He stayed late on more than one occasion to meet my schedule. I am very pleased with the deal he put together, and appreciate the time he took going over the vehicle features. I would definitely recommend him and the Herb Gordon dealership to anyone in the market.

Murphyklm2

Nov 22, 2010

Excellent service, professionalism and product knowledge from employees at all departments including sales, management and finance At no point in time did I feel pressured to buy in fact they clearly demonstrated that their primary concern was to find the right vehicle at the right price to meet my needs The car buying process was actually enjoyable. I will definitely by my next Mercedes from them!

tiffdj

Nov 18, 2010

As a first time Car Buyer, my experience at Herb Gordon was exceptional. Mr. Darryl Minerve was professional, polite and courteous. He displayed tremendous knowledge of the car business and made me feel extremely comfortable with my first purchase. I received a followup call from Mr. Minerve to assure I was happy with my purchase. I will definitely recommend Mr. Darryl Minerve to my friends and family. Mr. Minerve, thank you for making me feel at ease and comfortable with my first major purchase.

ae1013

Nov 13, 2010

My reason for coming to Herb Gordon Mercedes for my new car was influenced by my daughter and son-in-law's previous experience with Herb Gordon, in particular, Kumar Maloney is I think is the finest salesperson I have ever met. He was so knowledgable, and friendly. I cannot say enough good things about him. My dealings with the financial personnel was extremely rewarding and friendly.For all of the above reasons, I recommend this dealership.

laurelplloyd

Nov 13, 2010

By far, the most pleasurable buying experience I have ever had. No pressure, from beginning to end of sale. All parties involved were friendly and genuinely concerned with us leaving as satisfied customers (which we did). This is a dealership that is interested in life time customers and it shows! If you are looking for a Mercedes-Benz, I highly recommend Len Logue and Herb Gordon Mercedes-Benz!

James Morrow

Nov 12, 2010

Customer Service: Started w/a courteous and prompt greeting. A smile and offer for water/soda and a little dialogue really had everyone comfortable and ready for the business at hand. Mr. Minerve is a skilled & professional salesman...he is not pretentious.Quality of Work: We were in need of a 2nd vehicle and did not initially think of Mercedes. Looking for an inexpensive "run around car." We quickly determined that because of prior experience w/Mercedes & Herb Gordon (D. Minerve) we would check on what they had to offer. The Mercedes quality & Mr. Minerve quickly had us back to Mercedes as our first choice. Friendliness: See Customer Service.Overall Exeprience: The bottomline is that all went well & it's a Mercedes that will serve us well. However, it just takes so long to process the purchase. Our second purchase in the last 24 months and possibly the process could be expedited/shortened?Price: I'm assuming I could have looked at other dealerships (e.g.Annapolis) w/greater inventory and highly rated service & done a little better w/selection & price? Herb Gordon was in my area, has a great salesman in D. Minerve, and a good over-all service record as well. This was my second purchase there in the past 24 months.

langholtz

Nov 6, 2010

We did our homrwork and shopped the internet looking for the specific color/features we wanted in an ML350. We also compared prices. We visited a total of four Mercedes dealers, and looked at lots of cars online too. All four dealerships were helpful and patient. When we contacted Martin McIntosh at Herb Gordon he e-mailed to us with additional details. We negotiated a price on the phone and drove the three hours to close the deal. All the paperwork was ready and Martin gave us a detailed introduction to the car. Aida Duncan, did a fantastic job with the paperwork and although we had arrived with a pre-approved loan from another organization, she advised us of a better offer from Mercedes that saved us 1.25% over what we had in hand -- amazing! Martin gave us some additional help with the electronics and we were on our way. Later, when I had a minor question about the electronics he even drove to where I was long after closing hours to assist. So they did a great job in facilitating the transaction and making it easy. We'd be glad to recommend Martin and Aida to other car shoppers and return ourselves when the time comes. And BTW, our ML350 is comfortable and quiet. I hope we never need the saftey features but it's good to know they are there. ~~ Harvey Langholtz and Danielle Moretti Langholtz.

JULIIAN

Oct 27, 2010

I FELT THAT MR. CHIN WAS VERY PROFESSIONAL,MY WIFE AND I CAME INTO THE DEALERSHIP ON A FRIDAY NIGHT AROUND 8 PM THE DEALERSHIP WAS CLOSING , MR CHIN CAME OVER TO ME TO FIND OUT IF I HAD ANY QUESTIONS. I ASKED IF I COULD JUST TAKE A QUICK LOOK AT THE R350 AND THE E 350 THAT WAS ON THE SHOWROOM FLOOR AND HE ALLOWED ME TO DO THAT WHILE MY WIFE WENT TO THE LADIES ROOM THEN HE GAVE ME HIS CARD AN TOLD US IF WE COME BACK ON SATURDAY HE WOULD BE GLAD TO ASSIST US AND WITH ALL THE COMPETITION AROUND HE MADE US FEEL WELCOME TO COME BACK AND GIVE HIM A CHANCE TO HELP US .

cjbeard

Oct 25, 2010

Good experience. Salesman was prompt for appointment and ready to show me the car I was interested in. He was knowledgeable and helpful. The dealership as a whole was friendly; my transaction was smooth and seamless. I didn't have to wait on anyone - each step was timed well. Most efficient car buying experience I've had in many years. Pedro is an asset to your organization.

bassanio

Oct 18, 2010

The dealer has given me a very enjoyable purchase experience. The price is competitive. The service is professional. And the whole sale process is completed in a short period of time.There is also good explanation of the maintenance service and other services.

csolomon

Oct 17, 2010

When my husband & I were in the market for a Mercedes Benz SUV, we started with sending inquiries online. We received responses from different dealers in the area, but what set Herb Gordon and Pedro apart was their genuinely friendly approach. We really got the sense that Pedro enjoyed what he did, and that he really considered the client's needs and preferences more than just making a sale. He was very patient with all our questions. When the car was available for delivery, Pedro took his time explaining each and every feature in the car. This was extremely useful as I wasn't one to read through the whole manual before driving my new car around. Pedro even went as far as personally delivering the all-weather mats to me the next day since the parts department was already closed when we picked up the car the night before. We will definitely go back to Herb Gordon for future car purchases and would recommend them to our friends & family. Thanks Pedro!

Althia

Oct 14, 2010

This was the best car buying experience I've had. I visited the dealership with the intentions to buy a certified one-owner car that I had been tracking on line. I owrked the salesperson Marcelo who was excellent in his advice and customer service including the finance lady (Iaida?) who was just so patient and pleasant she really worked to get us a better rate then anticipated. The Wow factor to this visit was that I drove off in a new 2011 with all the features and color that I was happy with. Marcelo worked diligently to make sure that I was going to be happy with a car for me not what he thought I wanted he was professional and kind. The dealership had closed and Marcelo, Iaida and Quincy were still there attending to me how personal is that. It was dark and raining so hard and Marcelo continued to give me the upmost service he paired my phone and set my navigation this was a great car buying experience. I highly recommend the dealership and working with Marcelo Via. Although I live 1 hour and 40 minutes away it will be well worth the drive for service at Herb Gordon. You only get one chance to make a first impression. Thank you! Marcelo and Herb Gordon Group.

DriqFX

Oct 13, 2010

This was by far the most pleasant car buying experience I've ever had! Long story short, I was to purchase a pre-owned GLK 350 at another dealership that day. However, the vehicle sold the night before. So I was ready to purchase, but had the paperwork (loan, etc) which was catered to the car I WAS going to buy. Lovence listened to my story, showed me what they had, and met my needs (financially and otherwise). What's even better is I was able to purchase A NEW VEHICLE, which I thought was out of rance. Steve Gluck and Celestin Lovence were AWESOME! They heard me out and met my needs without making me feel pressured or tricked. Oh, and I was able to get a better rate at the dealership~~~how's that for service! Who knew?! Lovence paired my phone to the car, showed me how to work the navigation, sirius, etc, and I was off. What a great day. I recommend this dealership!

Chuck N.

Oct 11, 2010

Shahul was very attentive to my needs and exceeded my expectations when finding me my new E550. I had very specific requirements and he was always quick to respond to my questions and never left me wondering. The price he gave me was very competitive and having bought my previous car from Herb Gordon too I was pleased that he was interested in my repeat business. I will look forward to buying from him and Herb Gordon again the next time I need a new car.Chuck

chinnie

Sep 3, 2010

Truly great car buying experience. Jonathan Logue was extremely professional, courteous, friendly and helpful. He was very accommodating and patient when we went to see the car and test drive even though it was time to close. The entire team was very professional and efficient. Once we decided to buy the car, the entire process took no longer than 30 minutes - truly efficient and shows excellent quality of work. All of the personnel made the car buying process a pleasure. Our overall experience was great and I would recommend this dealership to everyone. My first experience with Herb Gordon Mercedes dates back to 1999 and I was provided with excellent customer service since then through the 11 years and get the same quality service today. I highly recommend Jonathan Logue who is truly an asset to the Herb Gordon Mercedes dealership. It is people like Jonathan, who are the first point of contacts when you walk into a dealership, that make a positive difference.Thank you Jonathan and the Herb Gordon team.

BS

Aug 16, 2010

We rate Herb Gordon MileOne of Silver Springs as number one in sales, services, and financing. We purchased a new 2011 Mercedes from Mr. Lovence with the most ease we have experienced during a purchase, and we have purchased three Benzs before. Mr. Lovence was courteous, competent, and patient. He explained every detail of the vehicle we were considering. He was eager to help us find just the car we wanted; he took time to listen to us and to answer every single question. From the time we arrived and requested to see him, he never left us until our purchase was complete. He did not pressure us to buy. We were uncertain concerning the amount we could get for our trade-in at a local car store. Mr. Lovence and his finance manager waited for us to leave their store and to travel to get an appraisal on our old vehicle. When we returned, they matched the appraisal and took our vehicle as a trade-in for the same amount as we would get at another local car store. In addition, Mr. Panjshiri, the finance manager, matched the exact same interest rate we were going to receive from our credit union and allowed us more months to pay than the credit union. Throughout the transaction, Mr. Lovence was honest and accommodating. We believed we got the best discount we could get on a 2011 car. Our cars have been serviced at Herb Gordon for more than 16 years. We have never had to take a car back for the same problem. The car is always ready when it is promised; they have offered excellent service the first time and every time. Although we live more than 35 miles from Herb Gordon, we believe it is more than worth the travel. If you have not been to Herb Gordon, yet, you need to get there fast!

benznewbie

Aug 8, 2010

Great service and friendly. They prepared the car with the color we thought we wanted ahead of our arrival. They accommodated the color change request and located the car we finally chose. They patiently spent time addressing our needs. Jonathan and Ray were both cordial and efficient. We were also happy with the price. We appreciated Jonathan following up after the sale.

lstewart

Aug 7, 2010

I had a overall excellent experiance at Herb Gordon Mercedes Benz. Excellent customer service, everything was done to perfection. Len Logue was a pleasure to work with - among the others at the dealership as well. Everyone was friendly and very helpful. I left my favorite CD in the car and they got it back to me. Len Logue even switch all the things out from my old car to my new car (during the hottest day of the summer!!!) Over all FABULOUS EXPERIANCE -- HIGHLY RECOMMENDED TO ALL!!

dptbenz

Aug 3, 2010

I was looking for a 2 seater convertible and visited another dealer (another brand) because I already owned a Mercedes Benz and wanted to try another brand. I test drove a car that I liked, and wanted to talk about the purchase, but the salesperson seemed rather disinterested in me. This was the second dealership I went to for that brand and received the same treatment. I decided to go to Herb Gordon and try another Mercedes Benz. From the time I walked, I was greeted nicely and Mr. Lovence accomodated me by inviting me to test drive the car of my choice and showing me one he had in stock. I fell in love with the car, but was uncertain if I wanted it. I have to say that my decision to purchase the car had a lot to do with the treatment and attention I received from Mr. Lovence. He not only sold me the car, but followed up afterwards to ensure that I was enjoying my car and was not having any problems adjusting. I will definitely recommend Herb Gordon, especially Mr. Lovence.

agnes

Jul 26, 2010

we came in thinking about tradeing in our car and len made us a great deal on a glk 350 we are so pleased with service friendlyness and quickness i would highly recomend this dealership to anyone friends or family and i would recomend dealing with len he put us in our perfect car we love it thanks so much

mdcdac

Jul 20, 2010

Where can I begin. I was dealing with a Mercedes-Benz dealership in Alexandria. The sales person was unable to provide me the vehicle of my choice, nor was the salesperson able to meet my requirements to include price. I was very discouraged. My husband placed a call to Herb Gordon Auto and spoke to the sales representative Pedro Delgado. Immediately, Pedro responded to the inquiry and offered me a great price for my new E-350 Mercedes. No price haggling, no pressure tactics -- he made it so easy. I never thought I would say that my experience in a dealership was outstanding. I've brought many cars in my lifetime and my saleperson Pedro has taken customer service to a whole new level. He explained every feature and detail of the car to me and answered all of my questions. I can't say enough about my experience. i will gladly recommend Herb Gordon Mercedes-Benz dealership in Silver Spring Maryland and Pedro Delgado to family and friends. Thanks so much Pedro!!!

lsalbert

Jul 7, 2010

I was very pleased with the deal I got at Herb Gordon Mercedes. From the moment that I spoke to Pedro on the phone I knew that the deal was going to be no hassle and low pressure. I got the lowest price on the car that I wanted and in the color and with the options as well. That is pretty good. The whole transaction took less than 2 hours and that was with trading in my old lease.Please don't mess around anywhere else. Go see Pedro and do the deal the easy way and with a nice respectful staff!

jwliam

Jul 4, 2010

Brought my E320 in the morning in for a "service C" which was basically a FSS service A/B. Elio was OK and explained what would be done. Picked up the car later in the afternoon after the work was completed. Quality of work was ok (or at least I thought) but I did notice that they did a poor job of washing the car. A couple weeks after the service was completed I happened to check the tire pressure and noticed that they had rotated the tires but didn't bother to adjust the tire pressures to the correct front and rear recommended pressures. So this leads to me ask and wonder, if they didn't pay attention to a simple thing like tire pressures, how are they on the rest of the service? So I can't say I would or wouldn't recommend the dealership, but I need to see if I come across any other issues in the work done. This is the reason I answered no for recommending the dealership. I would still consider another visit to the service dept but I would keep closer tabs on the work performed afterwards.

Baileyboy

Jun 23, 2010

From the moment I started searching for my GLK, Pedro was polite, informative, and quick to respond to all my questions. Right off the bat, Pedro told me that he was not a high pressure salesman. That is what attracted me to doing business with him, and the Herb Gordon Mercedes Team. He found a GLK that had all the options I was looking for, and met my price point very quickly. There were very few negotiations and no talking me into a different car or options that I did not want. They treated me as though my business was special and the most important deal in town. I would recommend Pedro, AND Herb Gordon Mercedes to anyone seeking a Mercedes Benz who wants to be treated with manners and respect! Thanks Pedro for all your help securing the exact car I was looking for, quickly, and with class! Lori

Aaron Pearson

Jun 21, 2010

I was greeted at the door. I was asked what I wanted in a new car. All of my questions were answered. I did not feel pressured. My salesman was very patient with my indecision. He floowed up and found exactly the car I was looking for.At the time of sale my salesman spent a long time explaining how to use the features in the car to me.

gtsweet

Jun 21, 2010

From the moment I arrived at the dealership I was greeted by a customer service representative, Julian Chin, in a friendly and welcoming manner. Julian did not overwhelm me or pressure me, he simply let me know that he was available when I was ready or if I had any questions. He asked me what my needs were instead of discriminating or giving me what he thought I needed. He listened to everything my father and I said, even it it wasn't sales related, establishing great rapport. Even after the sale of the car, Julian introduced me to my very FIRST car in a manner I have never been introduced before, explaining every feature of the car. Even after returning Julian went above and beyond. Aside from Julian, the entire team, from paperwork finalization to parts and services were friendly and welcoming. It kinda felt like a family.

jheyquid23

Jun 20, 2010

Julian is the best car salesman I have ever worked with. He was so helpful and patient with us. He was able to discuss all the different options that we have. He's reliable, knowledgeable and followed-up consistently. I strongly recommend working with him.

livelee

Jun 17, 2010

Wow, what a great car buying experience! Not many leave a dealership saying these words. I had the pleasure with working with an outstanding salesperson, Pedro Delgado. I had ordered my 2011 E550 cabriolet from another dealership but decided to check out Herb Gordon. I am so glad that I did. My experience with Pedro made me feel at ease and I cancelled my order with the other dealership the next day. Pedro's patience and experience worked like a snake charmer on me and I took delivery of my vehicle the next day.He took the time to show my family and I around the dealership and stayed after business hours to go over every detail of my new ride. Without a doubt, I will be a repeat customer sending many referrals.If you are thinking of getting a new Mercedes please give Pedro a call. You will not regret it.

donnweinberg

Jun 16, 2010

From the moment I entered the dealership, I felt welcome and was given A+ attention. After I told the Sales Manager, Mr. Gluck, what I was interested in test driving, he promptly put me into the hands of Mr. Ferguson, who was a stellar salesman. I test-drove the Mercedes-Benz E350 and then the E550. While driving the E550, Mr. Ferguson noticed that I liked the Sirius/SM Sinatra station. When I came back with my wife two days later to test-drive the E550 again, Mr. Ferguson brought up the car, and to my delight, the radio was already set and turned on to the Sirius/XM Sinatra station. Now that's paying attention! Mr. Ferguson answered all my questions, and that day, I entered into a 39-month lease of an E550; I previously had checked the internet for pricing information. Mr. Gluck promptly obtained and offered a very competitive price for the car, and all the paperwork process was as quick as one could want and expect. The car was delivered to me the next day in perfect shape. All I can say is that every consumer purchase experience should be this professional and efficient. I would not hesitate to purchase from this dealership again.

channigan

Jun 11, 2010

The salesman was knowledgeable, friendly and courteous. He responded to all my questions in a timely fashion. Since my purchase, he has communicated with me a couple of times to follow up to see if I had any questions or concerns. He has made my car purchase a pleasant experience.

Bruce Lee Sr

Jun 7, 2010

I called Jonathon Logue from NYC because (1) He had previously sold a car to my son (Bruce H. Lee), who recommended that I call Jonathon, and (2)sales people at Mercedes-Benz in NYC didn't seem to care if I bought from them or not. The difference between buying via Herb Gordon (Jonathon) in Maryland and Mercedes in NYC was between day and night. We are very, very happy with our purchase from Jonathon (Herb Gordon).

cforrest

May 30, 2010

My brother was agonizing over buying a new car, and I replied that I understood the feeling of: Please just put the perfect car in my driveway, with no hassles, and with the benefit of being associated with a dealership that I know will always take care of me 100%. That is what I have experienced since 1977 through my association with MileOne Herb Gordon Mercedes-Benz. Unfortunately, my brother does not live in the area. Throughout the years, without exception, my experiences have been exceptional. It is not just because Mercedes-Benz is such an extraordinary automobile. More so, it is about the great individuals who work tirelessly to care for their customers who they truly value. I would not consider buying a car from any other dealership, as MileOne Herb Gordon Mercedes Benz has set the bar.

NoHGMBForMe

May 29, 2010

The sales man was very friendly and somewhat knowledgeable about the car. However, it turned out when I read the manual for the car that some of the information he provided about the vehicle was actually incorrect. I would have purchased a car with more options had I known they were available, but that information was not communicated to me. There's nothing worse than getting home in your new car to find out that some of the features you thought were included in the "package" you purchased, were actually not included. The Business Manager was rude. I felt like I was buying something from a bazaar. He kept pushing and pushing me to buy some of the dealer options, but when I continually refused, he got annoyed and became rude.

stacythompson2525

May 28, 2010

I will always continue to go to this dealership, the superior service is unmatched! I will always purchase a Mercedes, and the truth is I never was a fan! Everyone at this dealership is cordial and greets you with a smile and hello no matter what!. My husband and I are very happy with our car.Thanks Stacy & Tommy

kmhill

May 24, 2010

Wow! Working with Marcelo Via at Herb Gordon Mercedes was a pleasure. I was looking for a certified pre-owned model and if the right color combination had been on the lot I would have bought. As it turned out, Marcelo had me take a car that I was waffling about home to better decide if the color was going to be a show stopper. When I returned the next day and told him I just didn't like the color combination, there was no pressure, only a promise to keep looking and stay in touch...which he did. I ended up going with another model car, but will definitely refer my friends to Marcelo if they're in the market for a Mercedes, and of course, will return myself. Thanks for a great experience!

ladygj

May 24, 2010

My experience with Herb Gordon dealership started with an online inquiry. Martin McIntosh was the first peron to respond. His no pressure technique worked, as I'm not an impulsive person. He and the rest of the staff made my car buying experience one of the easiest I've ever had. Everyone there was so friendly. Martin delivered just what we had discussed over the phone. When I arrived, it was just a matter of choosing the car. Most of the paperwork was already in progress. I would definitely recommend Hoerb Gordon Mercedes dealership to anyone in the market. The customer services is outstanding....

antenehzuri

May 18, 2010

Excellent custormer service; I recommend Mr Pedro Delgado to handle my second purchase if I have such a chance. I will recommend the dealership to any other potential customer that I know of. I happy that I had such a chance to work with the whole team who helped me in my new MB purchase. Thank you. Well done.

rdoflyr323

May 17, 2010

My Wife and I were concidering an ML350 and worked with all the local area MB dealers for over two months. However, Kumar with Herb Gordan Auto Group came out on top.I would call him two to three times a day asking him every question in the book and he was always happy to answer any and all questions...even when I kept delaying my time line. Because he had the best customer service skills, friendliness, knowledge of the vehicles, etc., we decided to purchase from him. The first time we meant him was when he drove across town to pick my wife and I up to take us to the dealership. Between he and his sales manager Steve, we had THE BEST new car buying experience to date (this is our forth new car). We are fans for life with Kumar and Herb Gordon Auto Group!

Studio441

May 13, 2010

My wife and I are both loving the GLK. My decision to buy the vehicle from this dealership, was based mainly on First impressions. Mr Delgado has a very friendly personally. He was very nice to me and my wife. All my requests were honored without any hesitation. He took time to explain the functions of the car to us, in detail. I've brought several cars in the past, but this experience far exceeded our expectations. I wish the best for Mr Delgado, and the Herb Gordon Family. "Thanks".

belzb

May 7, 2010

I got a great car at a great price. The salesman and manager were pleasant to work with. I would recommend anyone, including my mother, to this dealership. I have yet to experience car service from this dealership, but as for their sales department, they get an A rating from me.

akatoch

May 4, 2010

The email below was a response to a request for feedback. This email was sent to Kumar and his manager a month after the sale and they made no attempt to contact me back.Buyers please be aware of the false promises this dealership might make just to sell you the car.===============================Hello Steve,I'd be happy to share some feedback on the site you mention in your email below but at this point I'm extremely disappointed and frustrated with post-sales service from your staff. When we bought our C300 car through Kumar a month back he had agreed to a couple of things as part of the sale:1. Free oil changes2. Include all-weather matsThe all-weather mats weren't in stock at the time of the transaction so Kumar said that he was going to be mailing them to us as soon as they came in. With regards to the Oil Changes he had mentioned that we should be getting something stating that in the mail as well.To top all of this we noticed and extra charge of almost $800 on our final sale price (granted that its our fault for not catching it before we signed the papers) but we don't remember signing up for any services which would amount to something like that and if we did I'd like to see a copy of that paperwork as I cant find it it the copies that we got from Aida. I called Kumar about this issue the very next day after the sale and he told me that Aida had added something that covered us for 3 years of service (i.e. we would not need to pay a penny out of our pocket for the next 3 years).I have talked to him repeatedly ever since about the mats and the paperwork for the services mentioned above and I'm yet to receive anything in the mail. We bought the car on 3/31 and its almost 4 weeks now. While I appreciate Kumar's courtesy on every call I'm just not seeing him deliver on his promises.I'd expect nothing less than world-class service from a dealer of a world-class automobile but I'm sorry to say that my experience so far has been less than stellar. I would expect that a Mercedes Benz dealership would want to forge long term relationships with its customers to foster repeat and referral business.I'd appreciate the courtesy of a call to discuss this matter with you. You may reach me on my mobile at XXX.XXX.XXXX.Thanks.

tima_y

May 4, 2010

I have one of their vehicles already and you would think they want to retain you as a customer, right? Wrong! They kept lying about the best price and lost me because they didn't want to discount by $350. Guess what, I got a better deal (by $1500) at MD of Baltimore! By the way, I am never coming back one car was enough. So long!

toneyv

May 1, 2010

The buying process was a very pleasent surprise.I went through the USAA car buying service and worked with Kumar Maloney who was very helpful and very patient.Herb Gordon offered me the best price on my new GLK and on finalizing my previous MB lease.

ibaker06

Apr 28, 2010

This was by far the best car purchase experience I have had to date. Mr. Lovence was very helpful and made the process simple. The financing department was very flexible and I was impressed with the dealerships commitment to service of the vehicle. I would recommend anyone looking for a new Mercedes Benz to buy from Herb Gordon.

ejmaniwang

Apr 10, 2010

We had a wonderful sales experience today with Mr. Delgado at this dealership. He was very responsive and upfront with all the cost that would incur in our purchase. I highly recommend him and the dealership especially if they have deals on this vehicle.

chopra.ravi

Mar 29, 2010

The sales person was very helpful and pleasure to deal with. he explained us about the car and went over the important stuff. The dealership should include 2 years complimentary service specially to the customers who drive over an hour to buy the car to this dealership.

charris15

Mar 18, 2010

This dealership is great and working with Pedro Delgado was very easy. He was extremely attentive, highly knowledgeable, very up front about cost and services and gave me a great deal on my new E550 coupe. I had been working with several other dealers and Pedro was by far the best (it wasn't even close). He did not pressure me into anything and he had top notch knowledge about the car which I cannot say about some of his competition. He even spent extra time with me after my purchase so that I understood all of the extra details related to the car and its various electronics. I would highly recommend Pedro to others looking for a new Mercedes. The only negative I have about the dealership is that their financing group is a little pushy (although this is probably universal) but other than that I had a great experience.

tonnielittle

Feb 27, 2010

After emails and phone calls we got the repeat customer deal as promised. We were very satisfied with our salesman and would consider going back in a few years to purchase another vehicle. The staff was just as friendly as the salerep and they made us feel welcomed. Great job HG, keep up the good work.

Donnareed06

Feb 16, 2010

My experience at Herb Gordon Mercedes was exceptional!!! Mr. Darryl Minerve was professional,courteous,very knowledgeable and patience with me as a first time Mercedes buyer. He took the time to really sell me the car(I was in the market to buy a BMW) along with any options available,explained the saftey features of my C300 and answered all my questions and concerns. Mr. Minerve made sure that I purchased the car that "I Wanted" and not something that was being pushed on me as the "other dealership" tried to do. I left Herb Gordon Mercedes with a beautiful car, great price and the greatest car buying experience ever.....Thank you Mr. Minerve and Herb Gordon Mercedes.

daniela22554

Jan 1, 2010

The professionalism at this dealership is top notch!!! My questions were answered promptly and efficently. William Rutherford and Robert Arcuri were at our every need. Herb Gordon's dealership is a distance away but worth every minute of the drive. I will highly recommend Herb Gordon and their friendly staff to everyone I know who is interested in a new vehicle.Phyllis Del Pilar

zsabra

Dec 31, 2009

Just bought a 2010 C63 AMG and I believe I got a very good deal. Mr. Kumar Malone was one of the best sales persons I have ever dealt with. My sale experience before I finally deciDed on tHE C63 spanned over two months. He never put any pressure on me to buy, and was very instrumental in assisting me in researching information about the car. He kept communicating with me by e-mial until I was convinced that I am ready to make the final decision. It was a tough decision since I was split between teh 2010 BMW M3 and teh C63 AMG.This is my second car from Herb Gordon in Silver Spring, first being a 2007 GL450. Overall, I would give them perfect score for sales. However, my experience witheir service has not been good. They scrwewed up my GL 450 on the first service schedule and they hardly acknowledge it until R&H provided a copy of their service report to show what was wrong. Still they never called me to apologize or offer any concessions.

bill meyers

Dec 21, 2009

the dealership is a top quality operation from top tio bottom with very well informed and pleasant employees who never employ the high pressure sales tactics of so many other dealers.i have purchased 3 s models and at least5 e models as well as 1 sl(in 1973)from this dealership.if i did not trust the dealership,my salesperson and my service writter i would not have continued to buy there.

geobritton

Nov 26, 2009

I have bought numerous cars at this dealership, I have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or service representative. I don't know if I could have gotten a better price anywhere else, but nothing compares to how I was treated at Herb Gordon Mercedes Benz. The manager and staff approach me to shake hands and make sure that I was treated good. I don't think I could get used to anything less, since I bought my first 190E many years ago, and of course the mercedes is my favorite car. I purchased a new E350 and am totally satisfied. The purchase process was as effortless as anything I've e ever experienced (even in past with Herb Gordan).After approximatley 16 years and 4 cars purchased, I can never see me going anywhere else! Keep up the good work. I must say you have come a long way in customer service 100%.I lived in Pennsylvania, However, I can to Herb Gordon for a Mercedes Benz.

evewen

Oct 30, 2009

My husband and I have bought numerous cars at this dealership, we have visited other dealerships for purchase or service and always return, due to the great customer service, the efficiency of the sales person and/or service representative. I don't know if we could have gotten a better price anywhere else, but nothing compares to how we are treated at Herb Gordon Mercedes Benz. The manager remembers our faces and always comes over to shake hands and make sure we are treated good, which we always are. The service team treats us like royalty, I don't think I could get used to anything less, since we bought our first 190E many years ago, and of course the mercedes is our favorite car. We just purchased a new ML350 and are totally satisfied. The purchase process is as effortless as anything we've ever experienced. After approximatley 20 years and 5 cars purchased, we can never see ourselves going anywhere else! Keep up the good work.

Arminhaghighi

Oct 16, 2009

I brought my Mercedes C280 1999 to this serivice center because of a clicking sound which I believed it was from the axle. My car has an aftermarket warranty so I wanted to know if there is any problem with the axle, I fix it so it doesn't lead to a bigger and expensive problem.They said, if I only want to know whats wrong with the car, I should pay 122$. but if I bring it in for service, there won't be any charge. car had also a very little rubber sound from steering.after half a day, their mechanic called me, told me that the sound appears to be from the transmission and asked my permission to tear down mt transmission. I told him no because if he would do that, my warranty company consider that as start fixing without informing them and they wouldn't pay a dime. so I didn't give him permission to go further.They charged me 122$ plus 20$ for hazmat!!!! and their diagnosis was :1. The sound appears to be from transmission, owner didn't agree to do further diagnosis2. steering shock is bad, the sound of rubber if from steering shockand Balljoints and shift rod end bushing was bad too. so I bought parts and bring them to a Mercedes specilis "Fred Pulliam" In Silver Spring. People were talking highly of him and his prices were very reasonable and good.1. After changing balljoints and shifer bushing, the sound was still there2. After changing steering shick the sound of rubber was still thereI asked fred to diagnos the sound, his associate, Mike, immediately diagnosed it. put the car on the jack and showed me the origin of the sound! It was not from transmission, it was as I thought before, from axle and he said that the sound is absolutely normal. Shaft has to play a little in its place and there is nothing wrong with the transmission or axle and thank god that I didn't let Herb Gordon tear down my transmission for nothing!About the rubber sound from steering, he immediately dignosed that too. it was nithing, he lubricated the area and sound simply dissapeared.I'm extremely dissatisfy with herb gordon service and I will never, ever bring my car there again.

jeffkahler

Sep 24, 2009

HIGHLY RECOMMENDED!! I have never had a better experience buying a car. Orginally shopping for a used car, the team at Herb Gordan went way beyond even the exceptional to ensure I was satisfied and put me a new car. Pedro, Hamed and Ray are GREAT!

dohmann

Sep 8, 2009

I have bought 3 cars from Lavence and his manager Ray at Herb Gordon. I lost my job and was going to lose my car. I called Ray and Lavence and they worked with me until the wife and I was able to get out of the car and have enough to get a used car that was in GREAT shape wow these two worked there tails off for us (the customer). I want to tell the owner and CEO of Herb Gordon that when I get back on my feet you can bet that I will buy my wife her Mercedes from Lavence and Ray. I'm now living in Sioux Falls, SD. But, I told the wife that I would get a flight back to the DC area. As long as Lavence and or Ray are there and buy the car and drive it back to SD. Ray, Lavence...You two are life savers...Mr Herb Gordon you have two very valuable men there. When you hear about dealerships you hear about how you were taken advantage of disrespected ect... Herb Gordon is the BEST not only in the Washington D.C. area but in the USADave Ohmann605-360-9214

tmb3407

Aug 15, 2009

Kody and Ray provided excellent handling of our new vehicle purchase. My wife and I were very pleased and pleasantly surprised with a lower term length and payment amount at the time of purchase. Highly recommended, we will definitely be back once this lease is up.

dealer08

Aug 12, 2009

Mr. Costlow was very professional and polite. My service was arranged at the last minute, and the team was very accommodating. Mr. Costlow also provided practical information on where I can obtain accessories for my vehicle.My experience with the orange team was more pleasant than dealing with the green team, which emphasizes the benefits of conducting business with a mature and experienced service manager.

dealer08

Aug 10, 2009

Initially, my visit was for servicing my 1996 Mercedes Benz. The visit turned into a sales visit, which was an excellent, no-pressure and very pleasant professional experience. First, Mr. Wood learned what auto features and style were important to me; and showed me a car that matched my style and transportation needs. We subsequently test drove the vehicle and I was sold (although I never said I was "sold"). Mr. Wood was very knowledgeable on (and emphasized) MB safety features and demonstrated the proper way to drive MB cars to get the highest fuel efficiency and performance from the car. Mr. Wood provides excellent customer service prior to, during, and after the sale; he returns phone calls in a timely manner.I would continue to conduct business with Mr. Wood, not for his auto knowledge or sales ability, but for demonstrated integrity regarding sales and service. Mr. Wood allowed me to close the deal in my timeframe. I will recommend that my friends and colleagues see Kody when ready to purchase a Mercedes Benz.

drake2009

Jun 11, 2009

I had a Great experience purchasing this vehicle. Mr. Wood provided me with a comprehensive overview on the features of the vehicle during the test drive. Upon returning to the dealership his continued service was first class, from the credit application process, to answering questions about the vehicle, to reviewing information in the owners manual. In the future I will certainly seek the services of Mr. Wood when shopping for a vehicle and will recommend him to friends and family.

Chlay

Jun 3, 2009

Both Steve Gluck (manager) & Jonathan Logue were extremely knowledgeable, respectful, patient & up front. They brought out the exact car that I wanted to buy (even before I knew I would buy it!), worked through my options re: purchase or lease & didn't balk when I went next door to test drive the BMW convertible. They must have known I'd be back!It was a pleasant & staisfying car buying experience!

bbugett

May 28, 2009

Kody made my experience of buying a new car absolutely stress free. He first began by asking me what I was looking for and finding out the needs I had in a vehicle. We test drove three vehicles and each one, he was thoroughly knowledgeable of every feature on the cars. He ensured that all of my questions were answered and worked a price within my range, He's Top Notch! I'm so glad he was my salesman and has continued to be of service on my return visits. I highly recommend Kody as a salesman and the the dealership as a whole has always given me fantastic service since I started having my prior vehicle serviced at the location in 2006.

aclovele

Apr 20, 2009

Kody was by far the best car dealer I have ever dealt with. He did not try to pressure me into buying a car like some other dealers do. Kody respected the price range I gave him and did not try to push selling a more expensive car (even though I did decide to increase my original price range when I found my dream car) During the test drive, he went above and beyond to show me all of the features of the car, so that I would be comfortable with my purchase. I would definitely recommend Kody Wood as a dealer, as well as the dealership itself to anyone looking for a new or used Mercedes. I will definitely go back to this dealership when the time comes to get a new Mercedes.

gshoward

Apr 13, 2009

I was in the market for a BMW . I was determined to trade in the Lexus and I had just sold my 1999 CLK 6 months ago. I thought I did not want another Mercedes after dealing with HBL. After looking at my dream car the 650 I went fora walk and saw a blue drop top Mercedes. Cody was working the showroom and with his EXCELLENT sales skill,attention to details, follow up, and most of all passion for customer service I now own another Mercedes.

phyllisv7

Apr 7, 2009

Mr. Wood is definitely one of the "Best" car salesman at Herb Gordon Auto World. He is very professional in dealing with his customers, giving them outstanding service from the moment you step into the dealership and start looking at cars to after the contact is signed. He was quite attentive and made every effort to take care of me personally during my time at the dealership. I was quite impressed with his knowledge about Mercedes, he was able to answer all of my questions. When we took the car out for a test drive, he continued to explain the many features and details about the car. The day after the sale, he called to thank me for my business and to offer his services if needed. I definitely plan to tell others about Mr. Wood and the outstanding services he provides to his customers.

clanden983

Mar 15, 2009

Most notable is Mr. Minerve's honest, fair, and pragmatic approach(and relaxed demeanor) that facilitates the customer's efforts to make an informed and prudent decision. From his initial greeting to the "close of the deal" Mr. Minerve proved to be a consummate professional who listened attentively to my wife and me to assure our satisfaction throughout the process. Moreover, he remained in contact with us after we took possession of our vehicle to re-affirm all of our expectations had been met and/or exceeded. Needless to say, my buying experience proved to be the best I have had in the thirty(30)years I have been purchasing cars; consequently, I plan on purchasing all my future vehicles from Mr. Minerve of Herb Gordon Auto Group, Inc.

CBlakeney

Mar 8, 2009

Mr. Minerve,Thank you for your excellent customer service while displaying the utmost professionalism to my family. I would highly recommend others looking to purchase a new/used vehicle in the near future to seek you out.Best wishes,C.B.

flatsix

Mar 6, 2009

Mr. Darrel Minerve provided me with the best of the customer services, I am happy with my purchase, hence, I will highly recommwend him to my friends and family.Mr. Minerva is a great assets to Herb Gordon dealership, answered all of my questions up to the service level, and I am happy with the sale.Great experience...

Dany J

Feb 13, 2009

BIG KUDO'S to both Kody Wood and Sandy FinkKody Wood:He made car buying a pleasure. He went above and beyond the call of duty to make sure I had a great experience in the purchase of my 2009 C300. He was a key factor in my final decision to purchase from Herb Gordon. From day one, he was a pleasure to work with and very detailed. He holds a wealth of knowledgable not only for C300's, but for the entire Mercedes Benz family. His energy, support and passion really shows. His patience in answering my questions and walking me over the cars capabilities/amenities was a huge benefit for me. He did a wonderful job breifing me on the cars manual and pointing out the key topics, emphasizing the importance of becoming familiar with the entire manual. Thanks Kody! You're the BEST.P.S. Sandy Fink was also a pleasure to work with and made finacing 101 a breeze. She held my hand and walked me through all the paperwork without missing a beat. I will recommend Kody to anyone I know looking to purchase a new/used car. Both Kody and Sandy are great assets to Herb Gordon and MileOne. Sincerely,Danyale J.

LAM1970

Feb 2, 2009

Mr. Minerve went over and beyond to get me a good deal on my car. His customer service was extraordinary. I will definitely recommend him to my friends and family. When I picked up the car it was ready for me to take home and it was spotless from front to back including the inside. Overall my experience was superb.

jenkinst

Jan 21, 2009

As of right now the service has been excellent. From the time I walked in, to the time I departed, I felt no pressure. This was the easiest car I have purchased and the team at Herb Gordon Mercedes worked great together. What I liked best was that Kody Wood let the car sell itself and he did not make any derogatory comments about the other cars I informed him I was looking at. Also, he ensured I understood everything about the car he was telling me. A great experience all around! Thomas

Steve_Raho

Jan 12, 2009

This has clearly been the best car buying experience we have ever encountered. Kody, Ray and Sandra were all extremely helpful, courteous and patient throughout the process. They went the extra mile...for Mile one :):):)...and should be commended for their terrific customer service.Steve Raho

mayo

Jan 6, 2009

Mr. Darryl Minerve is an extremely pleasant and knowledgeable sales person. He was both polite and courteous as well as engaging. He displays tremendous knowledge about the vehicle in which I was interested. He was able to answer questions and demonstrate features on the vehicle that made my decision to lease easier. He has made follow-up calls to assure that I am comfortable with the vehicle and has helped in settings up several of the features. Mr. Minerve is an asset to the Herb Gordon Mercedes Dealership and I would highly recommend him to anyone interested in making a vehicle purchase.

T. Byrd

Dec 9, 2008

I am a 20+ year H. Gordon customer. I have always found them to be excellent with regard to sales and service. My latest experience with Mr. Wood is yet another reason why I have continued as a return customer. Kody Wood is a shining example of what customer service is all about. He handles the sale with thorough percision. I continue to be extremely with the sales and service teams. I highly recommend the H. Gordon dealership, Mr. Wood, the sales manager Ray, the finance person Ms. King, and last but not least my service advisor, Tony Wasfi. Once again this was a wonderful experience.

pearsonju

Dec 7, 2008

Our experience buying a used certified Mercedes was very positive. Our sales representative was very informative and did not exert pressure. He wanted to be sure we had all questions answered and would be happy with the car. After researching the car on Kelley Blue Book and Edmunds, we feel we got a fair price. I look forward to driving my new car for many years. The paper work was executed quickly and efficiently, thanks to Fran King.

40watts

Nov 18, 2008

Kody was an excellent salesman. He allowed me to take my time with the purchase and also made sure he kept up with me with complimentary phone calls and emails. I would recommend him to anyone that is looking to purchase a new or used vehicle. All in one word...Excellent!

sharrynlee

Nov 17, 2008

This was probably the most professional yet friendly experience we have had is a long time when purchasing a car. Our salesperson, Kody Wood was extremely knowledgable about the cars we were considering and took the time to explain everything the different models had to offer. I don't think we would have made a decision so quickly if it had not been for his attenion to detail,expertise and friendly manner. The price seemed to be in line with what we expected so we not only chose the car but the people we wanted to deal with. Everyone we dealt with inorder to close this deal(sales manager- Ray and finance dept- Fran) was extremely courteous and they went out of their way to make our experience a most pleasant one. We returned two weeks later for a service dept. appt. and we were treated in the same friendly manner as we were in the sales dept.Five stars to Herb Gordon Mercedes

BPabst007

Nov 15, 2008

On 14 November 2008 I purchased a certified '07 SL550 50th Anniversary Edition. Marcelo, Ray, and Aida were fantastic to deal with. I visited the dealer several times prior to my purchase and both Marcelo and Ray demonstrated a keen knowledge of the car's features and were more than happy to answer all my questions--and I had plenty. Neither appeared to grow weary of the number of visits and countless questions. When I finally decided to purchase, Aida in financing went to great lengths shopping for an interest rate that was acceptable to me and even contacted me on her day off to advise me of her findings. She was very friendly, courteous and professional and an absolute pleasure to deal with.After the sale, Marcelo and Ray also made themselves available to answer follow-up questions about the car. Marcelo took the time to sync my cell phone to the car's blue tooth system. Ray immediately resolved a key-coding issue involving the "keyless-go" system. The efforts of these three individuals were much appreciated. My entire expereince with this dealership has been very favorable.

misscass

Nov 11, 2008

I was greeted in a friendly manner when I reached the facility. The vehicle I inquired about had been sold but I was shown a different vehicle that I fell in love with. I was pleased with the amount of time spent getting me comfortable with the vehicle. The process was the absolute best and I would recommend this dealership to anyone. I am very excited about my recent purchase.

Bender31

Nov 9, 2008

I purchased my vehicle from this dealership, in purchasing my vehicle, my salman was Mr. Kody Wood. Mr. Wood was very patient, friendly, courteous and professional. The purchase went very smoothly. I would definitely recommend him to my family and friends.

MB63SGM

Nov 4, 2008

The new Mercedes Benz C63 is not just an automobile, it's a whirlwind of sophisticated technology. At least for this "Baby Boomer." I soon realized after several weeks of shopping, mostly by phone, that I was getting frustrated having sales personnel read the window sticker back to me. Performance Package? What does it include? Limited Slip Differential? Can it be purchased separately? I was at the point where I was going to call the telephone company to see if my phone line was suffering from terminal echo disease. I'm happy to say that all changed on 11/3/08 with a phone call to Herb Gordon MB of Spring Fields Maryland and a young salesman by the name of Marcelo Via. I'm a disabled veteran and from the moment I arrived I was greeted outside by Marcelo. After a short break we sat down, processed some preliminary paperwork and then he asked if I was ready to see my car. In truth I wasn't certain what to expect. As we entered the service bay my eyes glanced around and I saw nothing but cars being serviced. Marcelo guided me over to a private part of the bay and for the first time in a long time I caught myself saying out loud what I should have kept to myself, "This is my Car?" Yes it was my black C63 and it shined from bumper to bumper, Marcelo ensured it was properly prepped before I arrived; the pictures do not do it justice.After a few minutes I started prepping myself mentally for the dreaded sit down with the finance representative. I was wrong.Sandra is a joy to work with. I can't think of a better way to say it. Instead of the high pressure sales tactics for different Mercedes packages she presents them in a calm real world manner that doesn't leave you feeling pressured or defensive. Don't require a certain package? No problem, she doesn't change expressions and turn into Darth Vader. I do suggest C63 owners consider some of the packages. Upon completing my paperwork Marcelo was waiting and we sat in another C63 while mine was being prepped for shipment to my home. We spent the better part of an hour going over every single control only stopping after my fifty one year old brain reached maximum over load. I was amazed at his technical expertise and I feel quite comfortable as I hit the road tomorrow morning. Needless to say Marcelo stated I could call our come back any time for additional training. Here's a brief summary:Call Herb Gordon of Silver Springs Maryland.Ask for Marcelo Via.If she has a customer go have a bite to eat and wait on Sandra Fink.

wcvalent

Oct 23, 2008

My salesperson, Darryl Minerve, was extremely helpful and patient througout the entire process - no easy feat when I am buying a car. I am pretty demanding about the kind of information I need and the details required to execute a purchase. Darryl went above and beyond to meet my exepctations in a manner that I have never experienced before while purchasing a car. Of particular mention are the number of items that were "add-ons" (new mats and a new smart key to replace a worn but functioning unit) that didn't need to have been "negotiated" up front. When these items were brought to his attention he simply took care of them.

jbweatherstein

Oct 21, 2008

I was in the market for an older E class Mercedes and found just the one online. I drove 65 miles on a Saturday afternoon to inspect the car that piqued my interest. I was immediately greeted by Darryl Minerve and made to feel that I was his only client through the entire process. We test drove the car and it was much nicer than I had imagined. Darryl carefully listened to my needs and made sure that he went out of his way to accommodate them. Darryl's professionalism coupled with a quality product made my buying experience worth the 1.5 hour drive to Herb Gordon. I would without hesitation recommend Darryl and Herb Gordon to any potential Mercedes buyer.

Lee Engle

Sep 29, 2008

I'd recommend Herb Gordon and my sales person (Kody Wood) and the used car sales manager (Ray Goodarzi) to anyone looking to purchase a new or used Mercedes Benz.Even though I was only trying to match my "wish list" for a used Mercedes E350 and was not in market for a new Mercedes, I was still treated with the utmost professionalism and respect by everyone at the dealership.My salesperson did not try to sell me on any of their existing inventory (that did not meet my specific requirements for a used car), but rather went out to the market and secured a car for me that was exactly what I was searching for: exact model car, exact model year, exact color, exact "maximim milage", and it also had the exact upgrades and options that I most desired in this vehicle. I couldn't be more pleased with my purchase, and I couldn't have been more pleased with the entire experience in buying my "used" (but new to me) E350.

charrisselyons

Sep 23, 2008

I had been researching the Mercedes C 300 Luxury and I was referred to Herb Gordon Mercedes via an online referal network. I was pretty nervous about the whole car buying process (this is my first car). I'd lived in NYC for some years before living in D.C. and was currently riding DC metro rail. Johnathan Logue was my sales consultant and he provided really excellent service. We looked at a number of cars in one of the hottest days in Sept. all with a very "energetic" three year old boy in tow. Both I as well as my aunt test drove the car. I felt that Johnathan was honest and helpful. Although I brought a relative to be sure that I would make a good decision I would have been fine by myself with Johnathan. I originally planned to purchase the RWD but ended up with the Luxury 4Matic, which is a safer choice for winter weather. I had to wait a few days to have the car delivered from NYC but they offered a loaner in the meantime. Also, at his suggestion, I switched out the luxury grill for the sports grill as I preferred the luxury model's interior. I'm loving it!!!On the day I picked up the car, everything went smoothly. Johnathan even picked me up from the Silver Spring metro. lol After signing tons of papers, Johnathan gave the tutorial and I was on my way. I wanted to hug him. I'm loving the car and I think I'll be a mercedes driver for life.

snieves

Sep 2, 2008

My wife and I came in to browse the Mercedes used car inventory without really intending to purchase anything that day. Jonathan Logue assisted us through the process and although he knew that we were not intending to buy a car that day, he stayed with us and was very patient with all our questions. We even test drove a couple of cars. He also walked us through the options that are available to us. Long story short, we ended up buying the car we liked. No doubt, we will definitely recommend Jonathan to anyone looking to purchase a vehicle.

tallaznm

Aug 29, 2008

I visited Herb Gordon Mercedes to purchase a Certified ML350. My sales associate was Kody Wood. He provided my wife and I with excellent customer service and he was very professional. Mr. Wood went out of his way to make my car buying experience a very enjoyable and memorable one. Even after the sale, he kept in contact and made sure that I was satisfied with my overall experience. I well be sure to recommend my Mr. Wood and Herb Gordon Mercedes to my friends and family.

ppriestley

Aug 27, 2008

I planned to purchas a Mercedes CLK320 and had researched the area and found Herb Gordon to be the most price competitive. The location just off US29 was easy to access. The area is full of competitive dealerships so it is also convenient to do quick alternative price comparisons. The dealership, although crowded was easy to park at and allowed for a quick review of the available models. The service area is clean, albeit very busy. The staff were very friendly and quite helpful. The sales staff followed up with all my questions and had a good attention to detail. The sales process was quick and well organized.

greenerdom

Aug 2, 2008

Most pleasant experience purchasing a vehicle. Loved the sales team and the new car!! I had Kody, the sales person and Steve, the sales manager worked with me on the new C350 with Multimedia package. The overall purchase process was smooth and friendly, and I must have spent more time learning how to configure my new vehile (Bluetooth, Audio, and Navigation). Thanks!!

dmsouthall

Jul 24, 2008

I dealt with Jonathan Logue, a sales representative, to purchase a 2008 Mercedes E350 and found him to be courteous, responsive, helpful, and very professional. He knew his cars very well and provided all the information we needed without any sales pressure. Fran King handled the financial part of the transaction and was very competent.

SFS

Jul 19, 2008

Tops in service and attentiveness. Covenient location in Siver Spring, MD, autopark that easily facilitates comparison shopping between brands and comparable test drives. (M-B usually wins the contest but it's always good to try out the competition and understand value.) Friendly and well-informed staff who know the M-B product line, past and future manufacturing and design variations, future model changes, options, etc. After delivery the sales staff remains ready and willing to assist with any inquiries on the operation of the vehicle, activation of phones, SAT radio, NAV, Tele-Aide, etc.Straightforward, no nonsense business practices with fair pricing and broad financing options and overall flexibility.Have purchased/leased multiple cars for them and service quality and availability is equal to the quality of the front-end sales staff.Would not go anywhere else.

RJ

Jul 10, 2008

I've purchased three cars in the past. After eight years, it was time to upgrade & purchase a Benz. I responded to some internet ads & got the run around. I even went to one car dealership & the car wasn't even on the lot! Can you imagine? What a waste of time and gas!I responded to an internet ad at Herb Gordon-Mercedes Benz. I received a phone call from the Sales Representative, Kody Wood, who scheduled an appointment for me to come in to look at the car. Next, I met the Sales Manager, Ray Goodarzi, and then the Business Manager, Aida Duncan. What a team of professionals! They were all very professional, patient (not pushy), and knowledgeable. They gave me an excellent deal! Kody even offered to pick me up & take me to pick up the car, even though I was close to 50 minutes away. Ray & Aida took care of all the business aspects & had everything ready to go, including new tags & registration - what service!Words cannot express how thoroughly pleased I was with the service from this team. I highly recommend this dealership. I'll definitely return to purchase cars in the future. There's no need to go anywhere else - make Herb Gordon Mercedes-Benz your first and last stop.

cruxifixio

Jun 20, 2008

I have had horrible automobile shopping experiences in the past. However, I will give credit where credit is due. Mr. Kody Wood is an amicable, professionsl, and outstanding person. Mr. Wood did not make me feel forced to buy nor intimidated in the dealing process. He took time in his busy schedule with HIGH GAS prices to come and pick my brother and I at my home and take me to pick up our vehicles.I bought a beautiful C300, 4matic, and Iridium silver. His service was so outstanding I recommended my brother to deal with Mr. Wood so both of us have a new Mercedes. This is my second Mercedes from Herb Gordon and I have to say the professionalism shown is worth spreading the word. The service advisors are corteous and will answer your concerns fairly quickly. I want to say thanks to Mr. Crossman from the Green Team (service dept), always quick, excellent service and I appreciate that.In addition, Mr. Wood took the time to show me step by step the features on my vehicle which are amazing. Mr. Wood, I will deal with you when the 2010 SLK 350 comes out. J. Medrano

maxinev

May 22, 2008

I purchased my first Mercedes-Benz back in March 2008 and had the pleasure of working with Kody Wood. His service was above outstanding. He took the time to walk me through how to operate my new vehicle, picked me up from and took me to the dealership, called to make sure I was comfortable with the vehicle,,,he truely went above and beyond. He has created a loyal customer in me and I proudly share my wonderful experience with my friends and family.Outstanding Job Kody. Keep up the excellent customer service!!!Maxine V

silver_e320

Apr 13, 2008

I live in NE Florida, so mine was an online purchase. Mr. Wood was extremely professional and proactive throughout and following my purchase. Mr. Wood met me at the airport, then introduced me to the folks who supported him in my sale. I also extend my appreciation to several other folks at Mile One/Herb Gordan including Mr. Ray Goodarzi, Mr. Frank Wilson, and Ms Fran King.The vehicle was exactly as described, and the Mile One/Herb Gordon team had actually undertaken some work to make it BETTER than described!I definitely recommend Mr. Wood and the entire Mile One/Herb Gordon Mercedes team to anyone looking for an honest, up-front team who will support what they sell and who are totally focused on customer!

tbuzz

Apr 10, 2008

We recently purchased our second Mercedes Benz from Mile One Herb Gordon Auto Group. Our sales expert was Kody Wood. Mr. Wood was very knowledgeable about the Mercedes Benz line of vehicles and his professionalism far exceeded our expectations. We would definitely choose this dealership again if we were in the market for another vehicle. Mr. Wood sold us our first Mercedes and he continues to provide the exceptional sales experience we have come to expect from a Mercedes Benz dealership. Our experience with the service department has been wonderful. Our service team manager, Frank Wilson has been a delight to work with and provides us with that one-on-one approach that makes us feel like we are his only customers. We are pleased with every aspect of this dealership. TBuzz

hyghlinecarz

Apr 8, 2008

In my recent search for a new car,this dealer was last on my list.But I should have made it my first!The dealership was very busy,but I felt as though I was their only customer,I just want to say WOW!My salesman,or should I say saleswoman (Sondra Gillions),not only met,but exceeded my expectations!She was very professional,and very friendly.I will do business with this dealership in the future.

jhcicco

Jul 28, 2007

We just bought our second MB from Herb Gordon and it was as pleasant as the first time 18 years ago. The sales staff was extremely helpful. They answered our questions and concerns without any high pitch salesmanship. The sales staff complement each other and go out their way to ensure that their customers are satisfied.