Used Cars for Sale at Mercedes-Benz Of Southampton in Southampton, NY

Grebe Cottage

Oct 7, 2015

I have been a very happy costumer of this dealership for over 15 years. Whether it be sales or service, the attention to detail in dealing with customer service is unsurpassed in my book. The service department is amazing and I always feel so well looked after. Thanks Smitty! & Kathleen, of course!

dtbecker2

Aug 22, 2015

My mother is 98 years old, and although she has her aid drive her car, she still likes to keep it in top condition. Due to very low milage, she only needs service once a year to coincide with the New York State inspection. Every time she brings her car in for service, her service manager, Smitty, treats her like was in need of a spruce up. I inquired about buying new wheels, as the original ones were looking very bad. Smitty advised on getting them refurbished, saving my mother over $500. When she picked the car up, she didn't recognize it as it looked new. She was delighted.I live in Rochester, NY and my mother lives in Shelter Island, NY. When she is treated so well by someone like Smitty, it helps me out a great deal. Smitty accommodated her schedule, arranged for a loner car, and treated her more like his own mother rather than a customer. Mercedes-Benz of Southampton is a class dealership in every respect and their service manager, Smitty is a real credit to their company.their best customer. During her last service visit, my mother wanted the car detailed as it is a 2003 and

mmm1717

Jul 22, 2015

Smitty has fixed every problem for my 1989 convertible Mercedes as well as our 2014 family car. Always quick and painless! I never dread taking the car in!

HH

Jul 11, 2015

Efficient, superb and helpful with a smile. Outstanding customer service. Smitty in service has been my favorite point person for a number of years! It is really worth mentioning how great he is! Experienced, kind and courteous and he makes it easy. I wish all service employees were like him! He goes out of his way to help. I live in the city but prefer to service my car out here where i also spend a lot of time since It is always a wonderful experience!

fancylady

Jul 9, 2015

My 2008 S550 starting having engine troubles, drove immediately to dealership and Smitty had me fixed and back on the road in 2 hours. Thx Smitty you're the best!!!!

samqrs

Jun 26, 2015

I have to share how fantastic Smitty, in the Southampton dealership, is. We have a home in Palm beach, Bryn Mawr and Southampton. Our car goes to all 3 and after a few years of experiencing other service locations I have to say that nothing compares to the level of service in Southampton. Everyone from the receptionist on is pleasant, helpful and they go out of their way to ensure a great experience. When I have a problem or need a or b service I wait to take it to Southampton. Smitty is the most knowledgable and competent Mercedes person I have ever met and I have had a Mercedes for at least 45 years. Thank you Smitty for your continuing outstanding, above and beyond service!!

Anthony Brown

Jun 22, 2015

JEFF SMITH AN OUTSTANDING EMPLOYEE. HE MAKES THE SERVICE PROCEDURE EASY TO DEAL WITH. YOU'D DO WELL TO CLONE HIM. BECAUSE OF "SMITTY" I WILL LEASE MY NEXT CAR THE SOUTHAMPTON DEALERSHIP. ACB

Josh

Feb 25, 2015

It is not possible to improve the service experience at MB of Southampton because it is already above and beyond what anyone can ever expect. It is brilliantly laid out so that when you are working with the service adviser it is as nice as when purchasing a car in the new car showroom. The mechanics are professional, the valet is courteous and the adviser is amongst the best, if not the best of anyone in his field. Our adviser, Jeffrey Smith, is the go-to guy for all things MB. He knows more about the MB cars than anyone else I have ever met, MB enthusiasts included. He is incredibly helpful and friendly. He is able to be focused and fun while handling multiple tasks and executing them perfectly. What always impresses me is that he anticipates topics and the car is returned with something extra adjusted or even fixed that I had not even noticed. It is safe to say that while MB cars are terrific, we own them because it allows us to work with MB Southampton about whom we truly feel Das Beste oder nichts.

ACS SH

Feb 24, 2015

As an owner of 6 MB today and having owned every model from Smart Cabriolet to McLaren convertible.......I've passed by a MB service department more than just a few times between NYC and Coral Gables Fl. At MB of Southampton you will receive 1st class service, attention, cooperation to make you feel that MB appreciates you bought 1 of their cars..There have been ZERO hassles with getting my cars in out and fixed on time and more than fairly priced. I have cars that are garaged in Manhattan brought out to Southampton to be serviced! Check with Andy or Jessica and they will get the job done/issue solved..

Epuglisi

Feb 11, 2015

Many thanks for a very professional service experience. Mr Jeff "Smitty" Smith is a gem. He made our service visit a pleasure from beginning to end. We would not hesitate to purchase another car from MB-Southampton because of our experience. Bravo to Mr "Smitty" and MB.

MC

Feb 9, 2015

I bought my new 2012 C-Class from the delightful Sal here several years ago, and it was a thoroughly enjoyable experience from beginning to end. And each time I've brought it in for service and inspection, I've encountered only the most courteous, professional, on-time and friendly service you can imagine. "Smitty" is just the best, and Jessica and Andy have always handled my appointments quickly and efficiently. Everyone here is incredibly nice---and they do things right the first time. It's such a joy to have service delivered so well---and with a smile. Thank you!

obrody

Jan 27, 2015

I have to thank Mercedes-Benz of Southampton for their professionalism & caring. Smitty, my service advisor, made sure that I did not travel in poor road conditions, & that my loaner vehicle was a vehicle that I was familiar with so that driving was not a problem. He always greets me like a long long friend & treats me like a family member. It is a pleasure doing business at Mercedes. I know this will be a long term relationship.

Rich D

Jan 26, 2015

Buying a new Mercedes from this dealership was a very pleasurable experience. They always answer the phone, they return calls promptly, and are very accommodating. We just walked in the door one day and was able to test drive a variety of vehicles. All questions were answered professionally and accurately. We purchased the car but then were out of town for a few weeks, and they very happily stored the car until our return. The communication and follow up after the purchase was very thorough. In fact, we decided to purchase an accessory a few weeks after picking up the car. Our salesman, Alan Weiss ordered the item for us, stayed on top of delivery and actually met us at a restaurant and dropped it off to us. It was exceptional customer service. They definitely earned a customer for life.

par4rad2

Jan 25, 2015

Had a warning light came on at 20K m in my GLK 250 , (leased from the best guy in the auto business, Dan Siegal at Manhattan Mercedes) saying "add blu, 10 starts remaining". Needed my vehicle for work commute and called MB of Southampton, my local dealer from the car. The only question they asked was "How long will it take you to get here?" Andy , Smitty and the service department set me up with a brand new loaner, diagnosed the problem, had the part ordered and installed in 2 working days. Returned my vehicle spotless and with no out of pocket cost. Communication throughout was clear and timely. Great job all around. Thanks to all. It's exactly the level of customer service you would hope for from the MB brand.

Ghostrider

Jan 24, 2015

Our Service Rep. is always there to help us out. It's because of M/B's service dept that we keep buying our Mercedes at M/B of Southampton

Miranda84

Jan 14, 2015

Mercedes of Southampton always goes above and beyond for their customers! I needed a service done quickly and they were able to schedule me in right away. Although I waited for the service they offered me a loaner car if I needed which I though was great. Thank you!

William Venezia

Jul 28, 2014

East to deal with and the customer service individuals who take you for the test Drives are well informed and are very helpful explaining the new Technology. I suggest you check Southampton before you buy your next M/B

madonna missing

Jul 20, 2014

Went to dealership --- third brake light cover was broken --- wanted it replaced --- charged me $400 and replaced the entire brake light. Rip-off!I waited for hours for a A maintenance service call --- turned out the the work had been done, but their computers went down and they didn't bother to tell me. They had me waiting for hours and hours --- Everyone else left, and finally, I left my credit card information.On the positive side, coffee is good.

kellyjohnson713

Jan 22, 2014

Just leased on 2014 ml350 from Ken Jones. This was my second lease with him in a row. He's very professional, courteous and helpful. He is a the best..

ChrisRizzo

Dec 3, 2013

What a great experience; leasing my first vehicle from MB of Southampton. Candece and Michael were extremely helpful with the entire process. I was extremely happy when I arrived to pick up my new C300 and all the numbers were exactly as Candece said they would be. The entire staff was friendly and I felt like they all knew me before I walked in the door. I would recommend this dealership without hesitation and anyone who knows me, knows I have fairly high standards when it comes to Customer Service. I'm looking forward to many years of doing business with Candece, Michael and everyone at MB of Southampton.

Svaron

Nov 27, 2013

This is the second car I have leased from Kathleen and the 5th car in 20 years from Southampton. I can only say thank you to Kathleen in sales and Smitty in service for making me a 100% satisfied customer throughout the years. You could definitely consider me an ambassosior for your dealership. It is rare to see in the car industry a sales professional such as Kathleen and a dealership such as Southampton MB that takes such personal care in the buying experience, as well as the after purchase service. I always feel at home there and will continue to be a loyal customer for years to come....By the way.... I love my new 2014 E350....What a great sharp car....

edwardstein

Apr 27, 2013

This is the 8th time I am leasing a car. The whole experience was not stressful. It was pleasant. I got what I wanted at the price I felt was fair and reasonable. This has not always been the case. Alan Weiss the sales person was knowledgeable, courteous, and easy toi work with. I would definitely recommend this dealership and this Sales Person.

williamvcrane

Jan 12, 2013

I recently posted a review regarding a sales experience here that I was not satisfied with. However, I had a service appointment for something minor on the car when I picked it up. The service experience was perfect. On time, courteous and high quality.

williamvcrane

Dec 27, 2012

The process of leasing a new vehicle from this dealership was average at best. In the end, there were several fees from our previous car that were not explained and were subsequently billed a month later for. When inquiring with the dealership, I did not get a response and needed to follow up, only to find the sale rep dismissive, condescending and rude.

eddiemaniac

Dec 23, 2012

Fantastic fantastic customer service!! Sent a letter to GM and Owner praising the sales team!! Hoping that management will call Alan and Mike in and tell them they have done a great job!!!

Patricia Denise

Nov 12, 2012

This is the second time we worked with Candece. Candece and Anthony worked together so we got exactly what we wanted at a reasonable price. Their attention to detail and professionalism stands out and is easily recognizable. Although Mercedes-Benz of Southampton was not the closest Merceds-Benz to us, they certainly are worth the trip. Candece is honest fair and by far deserves our business. If you're in the market for a Mercedes-Benz, Southampton Mercedes is your place and Candece B. Dwyer-D'Avino is the person you need to see. Thank you guys! We will recommend you to everyone we know!

mbschwab

Oct 8, 2012

Purchased a CPO ML 350 and could not be happier with both the vehicle and the dealership. I want to expressly thank Michael Castain for all of his help before and after our car purchase. He went to great lengths to make this our best car purchase experience in a very long time! I would not hesitate to purchase another vehicle from MB Southampton and will highly recommend them to anyone!

robvs

Sep 6, 2012

The most pleasant car purchase of my life. I can't imagine a better experience. The staff is friendly and polished. They show real care in their work, and they overextend themselves to make customers feel special. The team atmosphere makes you feel like a part of the Mercedes family. I'm jealous that my wife gets to drive the car! I have a feeling that the next one will be a Mercedes, too!

samqrs

Jul 17, 2012

smitty is The best MB employee ever. having had MB my whole life, inc parents, have been serviced in Rke,Va, Palm beach and Devon,Pa- by far the southampton location is superior in Every way! spent $7,000 in devon on new command system, 3 people tried to sync my Iphone, they actually told me my car was too old and i would need a new car!! i drove in this week, there was smitty- he synced my phone, address book, the whole thing in 30 seconds!!! he has Always taken wonderful care of me every summer and i cannot say enough nice things about this dealership and Especially Smitty!!!! because of his superior knowledge, service and happy, optimistic personality i would reccomend this dealership to everyone!! samantha orleans

stevemilhauser

Jun 2, 2012

This dealership was wonderful to deal with. The salesman, Ken Jones was knowledgeable, helpful, efficient, thorough, and a pleasure to work with. The general manager, Gary Gentile, was very accomodating and friendly, and very available for questions and concerns. The gentleman in charge of finances was most helpful in working out payments and wire transfers, and overall the experience was exceptional. I hope that the service department will be able to match the sales experience...they have a lot to oive up to!

Kennypowers

May 7, 2012

We went to this dealership to look at used coupes and were introduced to Kathleen Crowley. After looking at a beautiful selection of preowned cars we fell in love with a 2008 CLK 550 Coupe with 29,000 miles and bought it the next day. Dealing with Kathleen Crowley was a real pleasure with no pressure . In the future we would feel more than comfortable to recommend and refer friends to her and this dealership

s65amg

May 2, 2012

We went to MB of Southampton to lease a car. If you want a good salesperson with years of experience and so much knowledge about the cars, than go to Kathleen. She helped us choose a car with all the features we wanted. I can not express any more than I am right now how wonderful this dealership is. It really goes with Mercedes' motto of "The best or nothing". If there were a "10" star option, it would be the first placed.

thewell

Apr 20, 2012

When I need a new car, I typically buy a used one. I like high end, little used, cars but don't have the stomach for the high end prices when new. I was all set to buy a very low mileage CLK 350 from a Speciality dealer in PA but at the last minute looked at the inventory at this dealer and saw the same car w/10K less mileage (4 years old, 17,000 miles). I called them, got Bob, and it seemed to me that he dropped everything to help me. The car was absolutly spotless and priced pretty fairly. After minor, painless haggling, I bought it. I've purchased a lot of car over my 64 years but I can truthfully say that the face of this dealer, Bob Hahn, was extraordinary. I'm a big picture guy and I'll figure out how to use something when I need to but Bob persevered and explained every detail of this really nice car, which I promptly forgot but will figure it out when I need it. While the dealer is 200 miles from home, I'd be crazy to ever buy a MB anywhere else. Thanks again, Bob.

diana1273

Mar 11, 2012

Smitty is the best....I needed my rollbar adjusted and thought it would be a big deal...When I went in, he took care of it ,on the spot, in less than 5 minutes.....I have been a faithful customer for 10+ years, and Smitty is one of the leading factors why I am !

sjh44

Jan 26, 2012

A top drawer company.....elegant service....no detail too small....fair pricing combined with an impressive degree of integrity give high value to purchasing a new or used auto at MB of Southampton! The preparation of the vehicle and the time spent introducing the vehicle's features and operation were flawless. MB portrays itself as a manufacturer of superb automobiles, and this dealership offers an equally superb platform for selling and servicing MB products! The whole process was a pleasure!

NJaber

Dec 20, 2011

Salesman was very relaxed; very knowledgeable. The deal would have been real easy.

Danny R.

Dec 20, 2011

I enjoyed working with Mercedes Benz of Southampton. They really did try their best to work with me, and in the end, I was very happy with the final result. I would definitely consider them again and enjoyed my experience.

BluCar

Nov 28, 2011

Smitty saved the day AGAIN! This time, my trunk wasn't latching and he found the part and had it installed during a busy holiday weekend. Last time, he was able to price-match four new tires and install them quickly and efficiently. He's always a pleasure to work with and he always knows exactly how to solve problems. It's worth noting that he does it with a smile and a joke or two... Making a potentially laborious trip to the service shop pleasant! Thanks, Smitty!

mhlehrhoff

Nov 25, 2011

Our second car with this dealer. Was very easy and painless.Excellent experience. Car was delivered on time no hassle. Will gladly recommend this dealer to friends.

bbelpanno2246

Nov 21, 2011

Excellent dealership and excellent sales person by the name of Susan Holmes. I have purchased three cars from her since 2008 to present date 11/19/2011. She knows her cars and very helpful with questions and then with final sales. I would recommend this dealership especially with the sales person Susan Holmes.Regards,Bob Belpanno74 Alcolade Drive East Shirley,NY 11967

dreh67

Oct 30, 2011

Wonderful attitude and complete honesty in all dealings. This is the third vehicle I've purchased here and it won"t be the last! Candece is the best!

Joann Hackett

Oct 7, 2011

Both salespeople were extremely knowledgeable and helpful. I took some time to decide on my new car,often frustrating to me. They were cheerfully patient and directed me to choices that suited me. My experience was made very comfortable and thorough by these professionals.

WButler

Sep 28, 2011

The sales person at the Smithtown Mercedes, now known to me as Susan Holmes, was totally great. She was very professional, knowledgeable, patient, understanding, and a comfort to complete a transaction with. I have recommended several co-workers to respond to the dealership and only deal with SUSAN HOLMES. Don't get me wrong the transaction was not for a free vehicle and considering I am totally broke and in debt for life I was satisfied with the transaction I obtained with the sales person. I would definetly do another transaction with SUSAN HOLMES. TRULY PROFESSIONAL, POLITE, AND TRUSTWORTHY.

Joe Aquino

Sep 12, 2011

The entire summer I was looking to lease a E350 convertible and not one dealer had one. Last weekend I walked into the Southampton Mercedes dealer and they just got a shipment of fresh 2012's. I told my wife in front of the salesmen: "we are not leaving today without a car." Alan Weiss my salesperson was terrific. besides his very cordial and his very accommodating manner, the day we picked the car he even managed to have a big red bow it. My wife loved the whole experience and so did I. Still, none of the other dealers who I was working with has called to say that a shipment came in. The dealer nearest me still does not have one on their showroom floor. I guess I was lucky to meeting Alan.

Lance Brilliantine

Sep 6, 2011

Great service. Have been a customer for many years...just superb in all aspects of sales and services. I have worked with Smitty - who is the best support rep I have ever worked with.

miaposta

Aug 24, 2011

The folks at this dealership could not have been nicer or more helpful. What a breath of fresh air from other places we have visited. We found a great CPO and traded in our old Mercedes. Every step of the way things seemed to go smoothly.

9308vette

Aug 23, 2011

The purchase of my 08 SL went smoothly, Kathleen & Adam were very knowledgeable, courteous, and prompt with all questions and problems. The delivery of the SL went great, Adam even came in on his day off for delivery, the car was detailed to perfection, Adam was on top of everything all the time including the pre-ownership inspection and told me how the car would have rated if it was a certified vehicle, that it would not need any service for 12,000 miles, that a cracked light lens was found and replaced and the touch-up on paint imperfections was done without problems and done excellant. I received numerous follow-up calls from Adam, even after delivery and it was well worth it to drive 250 miles to find such a quality pre-owned SL, I had been to my local Mercedes-Benz dealer and another in the Long Island area. I would return for another car at any time and highly recommend Mercedes-Benz of Southampton to anyone!!

haidon

Aug 11, 2011

From the moment I first walked into the dealership, it was a great experience. My sales specialist was Susan Holmes who walked me through every single detail, very knowledgeable, patient, charming, friendly, straightforward and competent lady who knew exactly what she was doing. Overall it was a 5 star experience. I would recommend this dealer anytime.

GSteff

Aug 8, 2011

This place had a large selection of pre-owned vehicles with low to incredibly low mileage, at or close to prices that you would expect to pay for normal mileage vehicles. It was worth the trip out to the dealership. Their internet site had several vehicles that I would have purchased, but I had to settle for just one..a beautiful E350 CPO vehicle with low miles.Salesman Bob Hahn was polite, knowledgable, and professional. Follow-up on minor issue was exceptional, both by salesman and pre-owned sales manager, Adam Hofer.Would highly recommend the experience to anyone looking for a pre-owned Mercedes. Check the website, call the salesperson, and enjoy a ride out to the Hamptons to buy a car.

laurdom

Aug 4, 2011

Smitty is amazing. He literally saved my life. He found my wedding rings that slid behind ashtray. Fast and wonderful! THank you THank you THank you

bjfirestarter

Jul 31, 2011

I found Ms. Dwyer-D'Avino to be an exceptionally effective sales person. She is friendly, knowledgeable and knows precisely how to balance persuasiveness with customer empathy. She must have spent four hours with me, two on the initial visit, and two when I took delivery. As evidence of her customer commitment, she re-arranged her Sunday schedule in order to facilitate the delivery of the car to me. She showed infinite patience in teaching me the various benefits of the vehicle. She completed all the paperwork in a highly efficient fashion. I have no hesitation recommending Candece Dwyer-D'Avino of Mercedes Benz Southampton to my friends and acquaintances (in fact,she was recommended to me by one of my friends who bought a car from her).

mhaubner

Jul 29, 2011

Mine was by no means the biggest sale of the century, as I bought a used car (not even an M-B) from them-- but I was treated as a valued customer by both John and Adam during the entire process. It turns out the price on the vehicle was the best of 40 I'd looked at over the prior weeks and the free CarFax confirmed my faith in the vehicle as being what was presented. Communication from the bursar's office was prompt, complete and accurate. I would recommend the dealership highly as a result of this experience.

ibarbara24

Jul 28, 2011

Kathleen was very professional. She gave me a great price and there were no hidden fees when I signed the contract. John, the service man also helped me transfer some items from my Lexus to the new Mercedes. In fact, the dealership accepted my old Lexus and was returning it to Lexus for me! Talk about service!!!! Kathleen went over all the options and features on my new car... very knowledgeable and very patient. Excellent experience with Kathleen and John!

Concierge2000

Jul 17, 2011

I have had several service issues and was very well taken care of by Smitty. He was helpful far and beyond his normal call of duty. On a busy day he walked outside of the office to and personally took care of an issue that would have taken a service call and hours of my time. He knew how to fix it and did it himself. He returns my calls quickly and is always a pleasure to work with. (And I can compare this with the rather lack luster service I have received from the NYC dealer for years....I will make sure to get all my service issues taken care of by the Southampton location and more importantly, glad to know that Smitty is there to provide the finest customer service I have had at a car dealer)

mbrating

Jul 2, 2011

Have had several cars serviced by Smitty. Large job or small, he has provided the same exceptional level of service. His love of cars, people and his job are unfailingly evident. Always thinking of the customer, always available for consultation, extraordinarily sensitive to customer needs (i.e. time, budget). Having had many different cars from many different manufacturers over the years, he is as competent as any service manager I have ever encountered and by far the sunniest and most sincerely concerned.

RGMD

Jun 30, 2011

Smitty is without doubt the best service manager I have ever worked with!!Recently, I encountered some unusual problems with my mercedes. Smitty and his team did not take the easy way out by changing a few sensors and re-setting the computer. Smitty is an outstanding diagnostician and just had a "sixth sense" that something else was going on with the car. He was proactive and gave me daily updates the the repair progress. Darn if Smitty wasn't right on the money. The problem was much more involved. Mice were slowly eating their way through the brake cables. This could have produced a disastrous---if not fatal---outcome. After the problem was fixed, Smitty gave some great advice about how to prevent the mouse problem from recurring. At every step, Smitty was patient, informed, expert and demonstrated that special sense of humor that only Smitty has. I hate to say it, but having the car repaired was actually a pleasant experience. I'm really going to miss Smitty's daily update calls. He is a great guy and a master at his trade!

sar515

Jun 21, 2011

Had an "emergency" service need...headlights were out.Was able to get same day appointment.The service could not have been more professional or friendlier.the waiting are was pleasant.the job was done quicklyEverything was carefully explained.Andy and "Smitty" were great!

wwalters

Jun 17, 2011

If you want the best of the best have smitty take care of your car.. I haveownedMervedes for over 40 years and the best service I have ever re eived has been with Smitty, there is never a problem only the way tofixit. A pleasure to deal with.

amchiarelli

Jun 13, 2011

Smitty is the best service advisor. He is extremely helpful. He is always available to answer any question I might have no matter how small it may be. He is very knowledgeable and thorough when explaining how certain features work. I would recommend him to anyone.

donnaglen

Jun 8, 2011

Routine service and NYS inspection for GLK350. I received prompt/courteous service. The service was completed on time. Car returned cleaned inside and out. Smitty (my service advisor) went above and beyond the call of duty to ensure my satisfaction. I had additionally requested a replacement of a broken Benz keyring. Dealership was out of stock and pending new order, so Smitty gave me his keyring knowing he could get a replacement soon. Now who does something like that? Only in the Hamptons...where the smallest detail matters. Smitty...you are the best!!!!! Donna

DRILNFIL

Jun 8, 2011

I OWN AN SL65 AMG ROADSTER. I WAS STUCK IN SAG HARBOR WITH MY CONVERTIBLE ROOF NOT FULLY GOING BACK INTO THE TRUNK, MAKING CLOSING THE TRUNK LID IMPOSSIBLE. MERCEDES ROADSIDE ASSISTANCE WAS UNABLE TO RESOLVE THE PROBLEM AND I WAS FORCED TO CHOSE BETWEEN A FLAT BED TOW OF 100 MILES TO A STORAGE TOW YARD OR DRIVING BACK TO MY HOME WITH THE TRUNK LID AND ROOF NOT ACTUALLY SECURED. I OPTED TO CAREFULLY DRIVE BACK HOME AND THE NEXT MORNING I CONTACTED THE CLOSEST MERCEDES BENZ DEALER WHICH WAS MERCEDES BENZ OF SOUTHAMPTON. EVEN THOUGH THIS WAS NOT MY ORIGINAL SELLING DEALER I WAS IMMEDIATELY PUT IN TOUCH WITH A "GOD SEND" : JEFF "SMITTY SMITH ". MR SMITH ON THE PHONE WENT THRU A THOROUGH DIAGNOSTIC REVIEW OF THE PROBLEM AND WAS ABLE TO WALK ME THRU A SOLUTION WHICH SOLVED MY DELIMA. THE SL 65 IS THE LOVE OF MY LIFE DREAM CAR AND NOW I HAVE FOUND AND EQUAL LOVE OF MY LIFESERVICE DEPARTMENT TO KEEP MY DREAM CAR IN TOP NOTCH SHAPE. IN AN ERA WHEN TRUE EXCELLENCE IS OFTEN PROMISED BUT RARELY DELIVERED I WOULD URGE YOU TO EXPERIENCE TRUE DEDICATED CUSTOMER SERVICE AND EXCELLENCE AT MERCEDES BENZ OF SOUTHAMPTON, YOU WILL NOT REGRET THE VISIT I ASSURE YOU ! SINCERELY, DR. L. MORSE

pwhite

May 2, 2005

I have had multiple problems with the automatic door opening system. Last week I stopped in and they insisted it was the key battery. (This was the same employee who when I said "do you work here" because he was sitting at a desk staring into space, said to me "yea, why?". In order to change the key battery, they sent me off to the parts department, in another building (did I say it was raining too?). When I got there, they were closed for lunch. I had to wait 30 minutes, to get a battery, which they charged me $10 for, and the key still doesn't work. So I go back to the dealer to yet another service rep, who says I have to make an appointment to bring the car in -- three weeks away. Meanwhile I can't lock my doors. I bought the car, my third, in Washington where the service was impeccable. I've had it serviced in Rockville Centre but they changed managers and that place is awful now too, but Southampton is by far worse.