Used Cars for Sale at Mercedes-Benz of Tysons Corner in Vienna, VA

PFlynn

Jun 15, 2016

My wife and I worked with Dwayne Smith (salesperson) and Kosta Sarakinis (sales manager) and I can't say enough good things about the experience we had. Dwayne was polite, timely on his follow up, tactfully persistent (but not too persistent) and worked tirelessly to get my wife and I the MB GLS 450 we wanted at a financial cost we could live with. Kosta worked closely with me on the final cost details and I was very happy with the deal we received. Dwayne followed up after the sale to ensure we were happy with our purchase (anyone know of any other sales reps who do that anymore???) and I'd highly recommend MB of Tysons Corner and Dwayne/Kosta specifically to anyone who's looking for a positive car-buying experience. And of course the quality of Mercedes-Benz speaks for itself.

DerrylH

Jun 3, 2016

If you are in the market for a new car, You should contact Dwayne Smith at HBL Mercedes in Tysons Corner. Dwayne was very professional, informative and provided a great car buying experience. From initial handshake to the final handshake, he provided the expertise and quality service required to earn my feedback and support! Great Job...

CINCYFAN

May 5, 2016

I purchased a CPO vehicle and had a very good experience w/ salesman Yamil Abed. He was responsive to my questions, professional, courteous, and easy to work with. I'm very busy and Yamil was respectful of my time and worked to make sure he was available when it was convenient for me. I've reached out to him a few times since purchasing the car and he's continued to show the same traits, even after the sale. Could I have haggled and walked out to try and knocked a little more off the price, probably. But at the end of the day, we made a good deal for all involved. I got a good price on the specific car I wanted, they worked with me on the trade-in, and everyone was happy. I work in downtown and really don't have time to play games going back and forth etc. Yamil was a good partner in the car buying process. My only complaints are that the dealership is located in Tysons Corner (you know how fun that traffic can be) and I ended up taking the car to my detailing shop for some additional paint correction and chip repair. That said, I probably would have done that anyway because I wanted it perfect...or as perfect as a two-year old CPO car can be. I recommend Mercedes-Benz of Tysons Corner and Yamil Abed.

deecm22

Apr 30, 2016

I have bought a lot of cars and I must say that this was the worst experience I have ever had. Found a car that I was interested in buying only to have two of their sales man try to rob me on my trade it. I was trading a 2011 Yukon Denali with ~96k miles. These Suv's are rock solid and so was mine as I had kept it up. Minus needing a wash and an interior vacuum the car was in great condition. Every dealer that has appraised this SUV understood the value of the vehicle and how popular it is when it comes to resell. I'm not sure what happened that made them offer me $19,500 for my trade but I honestly felt insulted. When I mentioned that my SUV was worth at least $24,500 they all but laughed at me and ultimately told me to my face that its not worth that much to them. I'm sure my SUV will still be running great when the 2009 Mercedes Benz S550 is dead and buried in junk yard heaven. If you ask me, either Mercedes Benz of Tysons is purposely trying to rip off honest hard working consumers or they are letting amateurs perform their appraisals. Needless to say I did not and will never as long as I live buy anything from this dealership. Overall they seemed to be nice people minus the older gentleman that make slick/snide remarks that I chose to ignore. Long story short I didn't buy they car and ended up going to a lexus dealer and getting a very nice Lexus LS460. And the part you have all been waiting for....drum roll..... they gave me $25,1000 for my trade. :-) I didn't have to ask for more money as I felt that this was a fair deal. The moral to this story is that there are still some honest and fair car dealerships. Please read and take these reviews very serious. I ignored their reviews on google and gave them a shot because they had a car that I really wanted but in the end I wasted my time driving all the way from MD to Tysons on three occasions. Okay, I'm done writing now as I feel that I have done my due diligence is letting you know how my experience went when visiting this dealer. Thanks to Pfez and Joe I'm about to go and enjoy my new Lexus which has 15k less miles than the 2009 s550 I was looking at and that has a transmission that doesn't feel sluggish. Save yourself some time and trouble go somewhere else. These folks are not serious about selling cars. At least these two guys and their 10 year old appraiser were not.Best regards,C. McCoy

ViennaGL450

Feb 23, 2016

I had the pleasure of working with John O'Brien. I was looking for a GL 450 for my fiance, & placed an inquiry online. Within 1/2 an hour he e-mailed & called me. He was patient & attentive without being pushy.

ddaronco

Dec 6, 2015

Justin Hudson and the entire staff at Mercedes-Benz of Tysons Corner were outstanding. Even though we were buying a used vehicle from them they treated us with great care. The entire transaction went smooth and fast. The showroom was exceptionally modern and clean. Justin was great with my kids and even gave my son a toy car when we left. I will ensure I recommend this dealership to friends and family.

Hank

Nov 29, 2015

I drove home with 2013 GL450, feeling very good about my purchase experience. Kent Crago was a excellent salesmen. I started my search a month ago, researching the Internet from one coast to another. I decided after researching dealers, that would visit Tyson's. I met Kent to discuss GL550/450 models. I came back on Black Friday, with a plan to drive home a vehicle. I met Kent, and he very helpful, after I reviewed one vehicle after another for a few hours. No pressure, no pitches, just open friendly discussions. He drove to my home, to pick up my trade at 10:30pm, saving me another returned trip to the dealer. Kent Crago is a good person to assist you, if your thinking about a new vehicle.The business office experience was present, even after two hours after they closed the doors. Very good experience overall.Henry Kaylor(USA RET) LTC 100% Disable Veteran

FT

Nov 12, 2015

Excellent dealership! I worked with Eliseo Rivera, who was both friendly and knowledgeable. He really understood my hectic and extremely fast paced schedule, and the fact that I don't have time to waste! I was in and out with a new car in a very short while, with no time stuck in idle chitchat! Would definitely recommend!!!The only downside was that my car was valued at approx. $170 less than the listed price, and neither my bank nor the dealer budged, despite the dealer's finance officer saying they (the dealer) should have.

steve

Nov 7, 2015

Steve.I purchased a used 2010 mercedes-benz ml 550 on oct. 25 2015. After rough experiences at other dealerships I had low expectations, but Fez Shahid made the buying experience excellent for me. The car that i and up buying was so new arrival at the dealer and only had one picture online. Fez responding to my email the same day and send me pictures and a short video about the car. Since he did that i knew it`s worth to take the trip from NYC the next day. First time financing a car and I was little nervous but Fez helped me thru the whole buying procedure. After two weeks from my purchase Fez still helping me with any question i have about my car. Overall it was a great experience.Thanks for Fez and the whole team.Steve

Ben

Oct 29, 2015

Never,never,never.... Just waste your time please very be careful about their financial services .It was very poor and after couple hours and ran my credit and sing all papers so they back to me and said we are not able to run this process at this time due to my manger is gone .They did unprofessional attitude with us and honestly please change your mind.

Tam

Sep 10, 2015

Fuel sensor failed and was not displaying the correct mileage after the vehicle was fueled. I contacted my salesperson and he told me to tow the vehicle to the dealership. I was able to drive the vehicle to the dealership without an appointment. The issue was out of date software. Service department updated the vehicle's software and I was able to retrieve my automobile on the same day. Everything is back to normal. I was happy and surprised at the service. I am glad I purchased my vehicle from this location.Tamara Dunklin

LisaH.

Aug 3, 2015

We recently purchased a used Nissan Rogue. We had a wonderful Sales Consultant, Ahmed Albadri. We got a great price and he even had us bring the car back for detailing to make it look even better. Great experience overall. Ask for Ahmed he was very helpful.

LT137

May 23, 2015

The guys I dealt with at the Mercedes Benz of Tysons Corner are top notch! My husband and I had just spent a day looking around other dealerships in VA and I was feeling frustrated with several experiences. However, when I got to this dealership, although I had come looking for a car outside of their brand, you would never know it by the high level of customer service I received. It was a no-pressure sales environment and Justin genuinely gave the impression he wanted to make me happy, answering all my questions and putting me at ease. He worked with me to make a great deal, and actually everyone I encountered there throughout the transaction (Justin, Fred, Mike S. and then Leo in finance) was great- very smooth process. It was refreshing to go to a dealership with such a respectful, collaborative environment and get a great deal! Excellent customer service and telling everyone I know!

123456LS

May 21, 2015

I've recently purchased a used vehicle from Mercedes Benz of Tysons Corner and my overall experience was NOT so grand. My salesman hands were tied I'm sure however, his sale's pitch and deliverance of information were NOT to my expectations. I test drove the vehicle and noted a few concerns and pointed them which he (Syed) disagreed with my findings. I then turned to the used sales Mgr to test drive the car himself and he agreed that my findings we're in fact CORRECT. At the close of my sale I was issued a "VALET" key after being told (Syed) the previous owner would bring the original key to dealer which NEVER happened 1 week later. After making threats to return the vehicle is when the key issue was act upon however, MBOT (Syed/Fred) wanted ME to purchase a duplicate key at my own expense however, they would reimburse me. I totally disagreed and spoke to the used car Mgr (Fred) who was apologetic and stated MBOT would cover the key expense however, that took an add'l 2 days. After leaving several messages to have this matter resolved, used sales Mgr (Fred) NEVER rtnd my phone calls. I finally spoke with the parts Mgr (Richard) of the BMW dealership who went over and beyond his duties to assist me resolving this issue. The BMW parts Mgr (Richard) called me to say, "sorry you've been getting misleading information, your key is ready for pickup". Without his help, I don't know what I would've done. Customer Service means everything to me and I believe in treating ppl the way you want to be treated. Thanks

dashmotors

May 13, 2015

took our 2011 G55 in for service had a window regulator not working. dropped it off with David C. He got the parts ordered and replace for us in less than a week, did a great job communicating with us and keeping us up to date on the work being done. he did not try to sell us on anything we didn't need and treated us with kindness and respect .

Usmcdog

Feb 17, 2015

Do not buy parts from this place, first the prices are too high, you can find the same part for half of price online, second their return policy is the worse, you can't not returned anything electric related, 3 the staff there are arogants. Worse place to get parts, worse place to buy a car.

Kasputis

Feb 14, 2015

My husband visited the Mercedes Benz dealer at Tysons Corner today and was utterly ignored by the Sales person, who was more interested in flirting with the desk attendant. You just lost a sale.

Raiyn

Jan 29, 2015

I have been to several Mercedes Benz Dealerships and are familiar with the buying and service experience and this dealer by far is the best! I can say that the dealer is the best but mostly what makes the dealer experience is the interaction with the salespeople. I was fortunate to encounter Mike Skarlatos and he went out of his way to make sure I understood the process and would be happy with my purchase. He also took a lot of time just explaining the differences between the models, features, etc. He didn't try to rush me in order to attend to any other customer, he was focused on my buying experience. I really appreciated the detail from him as well as the patience and knowledge of the finance guy Lou! Both assisted me in making the decision to go with their financing vs my bank or credit union and I did save money!!! Thanks Mike for the excellent customer service and to many of us it means a lot, especially the honesty. T.H.

aimeeri

Dec 11, 2014

You should ask for David Ropper! We live in Minnesota and with our winters were looking for top safety and 4-wheel drive in a sedan. After shopping the local dealers we found the Mercedes 300C with the sport and media package outclassed all the competition. I really liked the sapphire metalic grey with black leather interior - but it wasn't available here in Minneapolis... So we went online, found one at Tysons and connected with David Ropper. He was great at getting back to us, sent us pics and really explored how he could make the car perfect for us with the add-ons we wanted, at the right price, with the full warranty coverage we were looking for. He lined up a really good deal, Fedexed us the papers we needed and> invited us to set a date on the calendar to pick up our car. One way airline tickets to Dulles airport were cheap, about $100 each, and it's a 10 minute ride to Tysons. David met us at the door, went over all of the features, helped set up our preferences and we were on our way. We had a great visit to D.C. and fun road trip home. Dave's checked in with us a few times since and has been quick and kind to call us back on a few questions we've had while we've been learning the car. This has been a great car buying experience -it handles like a dream in snow and ice, and David Ropper is one of the best.

rsingh703

Dec 8, 2014

New Car Sales- Mr.Ropper is an amazing man, he is truly the best best salesman in the world He has became my personal DEALER i always send everyone to him , they always enjoy him and we try to send as much people as we could. come to him and you won't regret it trust me i have send huge numbers of people to him he is the man , i don't have words to explain him the more words the less he is the man !!

ChrisM

Oct 4, 2014

I do not typically write bad reviews but feel this is important for people to know. I am extremely surprised and still a little shocked at learning that Mercedes Benz Financial has been overbilling us (double the amount in our contract) every month for over a year. They did it in a way that made it difficult for us to see what was happening. While I do not think they did this on purpose, we we discovered this was happening, they we very difficult to deal with in resolving this issue. Understand we have been buying Mercedes Benz cars from this location since 1998. The biggest disappointment is the dealership does not help at all. We had to fight to get them to return our money (they had us paid in advance for a year). If you are set on Mercedes, use another dealership. Since Penske took over, this is not the same place. Also, watch your back with Mercedes Benz Financial when financing/leasing your car.

NickyyRee6634

Sep 27, 2014

I'm an 18 year old female and brought my vehicle into the waiting dock this morning for a service appointment. I was never approached, which was fine until another car with an older gentleman for an owner came in after me and was immediately serviced. Not until my father came in to see what was taking so long did someone ask if we needed anything. He was only there to drive me home seeing as how I'm too young to take advantage of the complimentary rental.After the car was finished I returned to pick it up and again was ignored when waiting for an available service technician. Again two more gentlemen walked in and were recieved promptly and politely. My father came to say he was leaving and not until after he had arrived has someone asked if we had been helped yet. I understand that most people my age would not own a luxury brand car but to assume I was standing around and wasn't important makes me wonder if I should look into a different make for my next vehicle. Customer service is extremely important in the car industry and even more an expectation when dealing with high end and high priced vehicles. It's understandable that I'm young but when approached and asked the procedure to pick up/drop off my vehicle the employees should have realized by then that I was a customer that needed assistance.Lastly when I had arrived home it was brought to my attention that my right brake light was out, making this day quite frusterating and tedious when I now have to return to a service center.

jtru

Aug 18, 2014

they broke a part on my vehicle, while repairing another part. They wanted me to pay $590 to replace the part they broke. I refused. They called later and asked me to pay $200 to replace the part they broke. I refused again and told them I will take them to small claims court. I also reported them to the Mercedes Benz Corporate office in Montvale , NJ . The # is 201 573 0600. have your VIN # ready when you call. All the pseudo-nice service manager make more money if they charge you more money. Essentially, they can charge anything they want for a repair. The same $590 repair job can be done at Mercedes of Alexandria for only $473. I've filed my small claims action, waiting for response from Mercedes corp. and I've told the 100+ employees at my employer in Tyson's Corner, VA. They've lost a customer for life and they still didn't get the $200 out of me!

mcleanmom

Aug 8, 2014

Went in the other day to get the switch on my sunroof fixed. We've been going here for years and, like always, Sam Rachidi was extremely helpful in getting the car fixed (and in a very short time!). Loved my experience here, it's always a pleasure.

Eddie

Aug 7, 2014

To anyone going the Tysons Mercedes Benz. Ask for Dennise at the service department. Make sure you deal with her because she is the best. Courteous, nice and professional and most of all, she keeps her promise. When she says she will do something, she does it an on time. Thank you Dennise.

nbenedicto

Jul 30, 2014

Fez Shahid at Mercedes Benz of Tysons Corner is simply awesome! Excellent service, great pricing and financing. Fez was very responsive and excellent to work with. When the car was turned over to us, he made sure that we were comfortable with the functions of the car and educated us patiently for an hour. We are thrilled with the CLS550. It was a happy and memorable MB buying experience for us.

obcoleman

Jun 26, 2014

I visited the dealership looking for a used luxury car. Found a 2008 BMW 7 Series, ALPINA B7,Bmw 750i mechanic special that was dropped from $31,250..to $28,995..THEN TO 17,999. WOW I thought and was eager to buy. The salesman Charles was inexperienced and only cared about securing a check. Didin't even know the car wasn't an ALPINA B7 until I told him the next day. Most disturbing, he agressively wanted to run my credit through the dealership although I told him I had already been approved through another financial institution. His story was unreliable and shady. Bottomline is he wanted the credit as a salesperson and didn't care that I refused to provide my social securty number. TO make matters worst, his attitude turned agressive and he stated that its the law..then its not the law...only Mercedes policy to run credit for identity theft purposes. I wasn't sure at this point becasue he initially stated let's see if he could offer me a better rate. I was disturbed at this point. I asked him to hold the car until the next day and I would come back with the certified check. He tried to pressure me after duty hours around 9:00 p.m. for a cashier's check. No financial instition was open at that time. Charles remained agressive and very pushy. I clearly confirmed that I wanted the car and would be back the next day. To make matters even worse...the battery was dead and car wouldn't start. To test drive it, we jumped it off. Charles confirmed that the dealership will not replace the battery if I wanted the car. I would be responsible for that. He quoted me an internet price of $100.00 dollars for replacement. Here's where it really gets bad...I came back the next day with the check as stated. The car was in maintenance. He happily notified me that the battery was new costing the dealership $400.00 dollars. Once more, he tried to get me to fill out a credit report. I delcined because I had a certified check in hand. I asked for the maintenance records from Mercedes. He told me an air bag light was on, but it wasn't a big deal and not a saftety concern. The seat could not detect the body pressure which causes the light to stay active. I clearly explained to him that I would not purchase a car with any lights on. He stated the dealership will not pay, but they will fix if I wanted to pay. We went to see the mechanic Sal and he provided me with the maintenance list. WOW...UNBELIEVABLE...over $3,300 dollars in EXTRA REPAIRS REQUIRED...DRIVER SEAT OCCUPANCY, COOLANT HOSE FROM RADIATOR RESERVOIR (LEAKING COOLANT), HOOD STRUTS, RESEAL UPPER TIMING CARE (OIL LEAK), REAR BRAKE ROTORS, etc. The mechanic Sal was very honest, but CHARLES was in a rush to make the sale and didn't want to disclose the mechanic issues. He commented that the dealership should stop being cheap and fix the cars. That in itself tells me that he was aware of all the issues and still wanted to make the sale. I am very shocked and disappointed because I really liked this care. I even asked to drop $2,000 for maintenance and I would still consider purchasing the car. Charles mentioned he would talk to his manager but he never called. His comment to me was...SOMEONE WILL BUY IT...IT WILL NOT BE HERE LONG! Good luck to who ever purchases this care. Hope you have money saved along with an EXTENDED WARRANTY!!!!!!!!!!!!!!!!!!!!!!

equid0x

Jun 16, 2014

Visited dealership 6/14 to take a look at a used 2003 BMW 525i. Upon entering the lot and looking around, was never approached by any Salespeople. After entering the dealership, had to chase down a sales rep as nobody appeared interested in assisting me. After indicating my interest in the BMW and requesting to view the vehicle and test drive, the salesperson proceeds to state that the dealership will be closing at 6pm (It was approx 5:15pm) and seems rudely disinterested in showing the vehicle. After reminding the salesperson that the dealership is not yet closed and that if they'd like me to purchase the vehicle I will need to see it today, the salesperson retrieves the keys. Upon opening the vehicle the batter is stone dead. Salesperson retrieves a jump start unit, but does not know how to attach it, and I ended up jump starting the car myself. Then the drivers seat controls don't work so I can't actually sit in the car and I am informed that the car does not pass inspection due to tires and brakes, but if I want to come back Monday they will look at the seat so I can test drive. Returning Monday, the salesperson is not in and I speak to the other salespeople who rudely instruct me to go talk to the front desk to have the salesperson paged. The front desk calls the salesperson, who does not answer his phone, and informs me this person is not due in until noon. I request another salesperson, so a PA announcement is performed. The salespeople I original spoke to look up, but see that the page is for me, and go "in the back" to get somebody else. A sales person greets me in the lobby and I re-explain again my interest in the vehicle and what had been discussed on Saturday. This salesperson immediately informs me that the dealership is aware of the seat issue and that the reason the car failed inspection is because of a broken motor mount and that the tires and brakes are fine! I requested to test drive the vehicle and the Salesperson insisted on discussing pricing first to ensure that I was not "wasting his time". After throwing out an initial offer, the salesperson immediately states that the offer is not worthwhile, but does not counteroffer. Then, the salesperson proceeds to tell me that another offer was already submitted that was significantly higher, but did not purchase the car, and that the purchase fell through due to the cost of repair. I reviewed bluebook pricing with the salesperson and also reviewed the listing of parts and labor required to make the car pass inspection, but the salesperson would not negotiate pricing below the previous offer(too high for what is essentially an auction car with no warranty). The previous "offer" was above bluebook pricing and far above the value of the vehicle when accounting for necessary repairs. The dealership appears to be attempting to charge retail pricing (with warranty) on an as-is sale for a vehicle that does not pass inspection and needs repair. Since the dealership did not appear to be interested in negotiating and did not appear to take my buying interest seriously, I walked out on the sale.

MERCMD

Apr 17, 2014

Last few years I always to price comparison in internet then send out my request to the respected dealer. I do not want waste my time go to the dealer because sales person to the manager rat race days are gone. So most of the dealer came back to me in few hours and some of them send automated message that our dealership is closed but we will get back to you shortly and they did. But Mercedes Benz of Tyson Corner didn't get back to me for two days. They did send me the courtesy email that if you have further please get to them. Then after 24 hours somebody from their online department got back to me and mentioned that they have the car I am looking for... Then i requested the pictures there goes another 24 hour to get me the pictures. In the mean time I have bought the Mercedes of my choice another Mercedes dealer. Probably they thought I never bought any Mercedes in my life. I have noticed this kind of behavior from lot of Mercedes Benz Deales. By the way just mentioned to you that this in my Third Mercedes Benz I bought. Highest Mercedes Class I own is a GL450. What a way to loose business...

e350wagon

Mar 23, 2014

Below is a copy of an email I sent to the sales manger, Fred, of Tysons MB in Virginia, who along with a salesman, Demetri, were by far the worst representatives of a Mercedes sales staff that I have ever encountered. My basic complaint is that in February I contacted Tysons Corner Mercedes and told them i wanted to purchase a 2011 E350 wagon. Since I was in CA at the time and could not see nor test drive it, I asked that their offer (price, CPO, free maintenance, cash back, and extended warranty info) be put in writing. Since prices for used cars are never set in stone, I also asked Demetri to see if a better price could be had. I never heard back from him nor got any written communication. I spoke with the sales manger but again calls and emails were ignored or not returned in a timely manner. Finally, on March 19 I got a call offering a price of $43,000 and three years of free maintenance but the $1200 rebate for financing the car was no longer available. Again, nothing was in writing and in contrast to their first "sales" price offer of $42,000, $1200 cash back, and two years free maintenance. "Fred,I'm surprised and disappointed. Those ($1200 cash back and 2 years free maintenance) were two features that were definitely part of the deal that was presented to me. I spoke with Demetri in February, told him that we wanted the car but asked if he would check to see if the price was negotiable. I never heard back from him but through Sam spoke with you. You said you would send me an email with all of the details about the offer but I never got it. You also said you would have someone from your financial office call me since I wanted to finance the car so as to qualify for the $1200 rebate. They never called. I called the next day and left a message on your phone telling you I did not get the email and for you to call me on my cell. You never returned my call nor did anyone from the financial office call.My March 7 email to you was a last ditch effort to get some written clarification about your offer. I filled out an on line form on your web site to get the finical part of the deal squared away and included Demetri's name as the sales person. He said he never got it..????This has been one screw up after another from you and Demetri. As a person who has owned four Mercedes, three BMW's, and two Porsche's, I can truly say this has been the worst experience I have ever encountered trying to buy a car.I'm out. Sell it to someone else.Jonathan Jones"

mkholi

Mar 11, 2014

My experience with Mercedes Benz of Tyson started off on the wrong foot. Because of the snow storms, Enterprise was too busy to keep up with the demand on rental cars, hence, there was a delay and a long wait before I was able to get my loaner, which was not up to standards. My frustration with the situation made it to Aaron, who contacted me immediately and apologized for the inconvenience and explained the situation. I got my car back washed, cleaned, and in a very nice condition. Mistakes will happen no matter what, but it takes a quality service to address them correctly, and thats what Aaron was able to do for me as a customer. I will be coming back here again despite the rough start.

abasaeed

Jan 10, 2014

All I can tell u just ask for ALEX LEE.I recently got the ML350 and i had the best experience ever, before I used to pass this dealership thinking that I would have outrageous Prices, but I was wrong they had better deals than any other dealers even out of state dealers and they even gave me a better price on my 2010 ML 350.Alex thanks a lot for your hard work and dedication to make this happen.

ChevyChaseDC

Dec 6, 2013

I have used Mercedes Benz Tysons Corner for Service for almost a decade and have been very happy with their performance. I especially appreciate the assistance and service provided by Sam Rachidi and David Sullivan. They are not only just polite and knowledgeable about the cars, but also listen and understand your concerns and provide services and assistance at reasonable price. While the automobile industry is changing rapidly and this may bring various service issues because of increased complexities and new changes. The solutions and service provided by MB Tysons Corner are sound and rational.I left Tysons Corner area four years ago, but still come back to MB Tysons Corner for service even other dealers are closer to my home. Sam Rachidi and David Sullivan are the best service managers I met and I would highly recommend them to others.

maoduowawa

Nov 11, 2013

I was at MB Tyson for some prepaid maintenance work, after I left paying found out their price was 100 some over other dealers. so when I went pick up my car I just happen to ask the cashier why this place charge more compared to other dealers for the standard work. the cashier told me : "you don't have to buy it here." maybe he is right , I don't.

CarlosPolitano

Nov 7, 2013

Not worth writing it...I do not want to ever waste my time using your dealership again...Your service sucks, your lack of accountability by your people sucks as well.

ynoman

Oct 29, 2013

Mr. Skarlatos, you are the best. I appreciate you honesty. I still can't believe I got my very first "Mercedes-Benz". I would definitely recommend this dealership to anyone even slightly interested in purchasing a Mercedes. Thank you, Noman.

gsamson123

Oct 26, 2013

Fez was knowledgeable about the the whole selling process. It was stress free but more impotantly, I was able to get the car I wanted immediately & at a reasonable price. I look forward to buying another vehicle from him.

krltightend

Oct 15, 2013

I purchased a used Mercedes S550 2months ago and still have not received my tags. I just found out yesterday they were mailed to my 2nd home 2 weeks ago. The problem is I was told they would go to the dealership and they would call me once they arrived. They never called me...in fact, I've been calling everyday for the past 3 weeks and the receptionist is quick to transfer me to extentions where no one answers. Tags and title never answer there phone nor calls back. They sent me a second set of temporary tags to my main address but when my tags arrived they didn't call and they sent them to my 2nd address...why wouldn't they send the tags to the same address they sent my second set of temp tags to? I asked the tags and title lady after my sales person personally walked over to her to have her call me back and she told me a different person sent the temp tags and not her...when I asked her why she didn't call me before mailing the tags like they said they would or why she didn't check her records to send the tags to the same address as the 2nd set of temp tags...she told me they usually don't do all that. The receptionist is rude and lazy and quick to get you off her phone and tags and title does not do there job correctly and never answers the phone. When I tried to explain all of this to the receptionist and asked her to put a manager on the phone to help me since my current temp tags are 3 days from expiring she out of no where transfers me to my sales person...it was very rude and unprofessional...especially since I had to call eight times from the first time I spoke to her and I called from my fiances cell phone and that's when she finally answered again...I can tell she was ignoring my calls. I now will probably have to go 3 months with my 3rd set of temp tags while they work on sending me another set of tags. I would not recommend this dealership for these reason to anyone.

bshepp

Oct 9, 2013

Brandon Morton is your man.He was professional, forthright, personable, and a pleasure to work with. I am fully confident in the vehicle I purchased and satisfied with the price I paid. He was easy to work with and considerate of my requirements and concerns. After dealing with several other dealers in search of a vehicle matching all of my requirements, I contacted Mercedes-Benz of Tysons Corner and at first spoke with a salesman named Dillon over the phone. He was polite and considerate, but unfortunately the day I set for my appointment happened to coincide with his only day off. Dillon reassured me that he would set me up with his floor partner, Brandon, and put him in contact with me.At first I was hesitant, because over the course of our phone conversation, I came to believe that Dillon was a man I could do business with, and after my other experiences at other dealerships, I didn't want to walk in to an unknown and face another disappointment. I wanted to make the deal with someone trustworthy and competent and leave with the car I knew I wanted. Enter Brandon Morton.Brandon was head and shoulders above the rest. He listened to what I had to say and worked to put together a deal that had me leaving happy in my new car. I have already urged a coworker who's in the market for a new car to go to Mercedes-Benz of Tysons Corner and ask for him specifically. I would without hesitation recommend working with him to my friends and family.

F & T Diaz

Oct 1, 2013

I recently had the pleasure of purchasing my 5th Car from Select Auto Imports a Certified 2010 Maserati Quatroporte, and it turned out to be a great experience once again. The representative that handled everything for us was Mr.Naser Siarmal who made dealing with this dealership a great pleasure to say the least. He was very knowledgeable about the vehicle and treated my wife and I with respect. He not only presented the car we were interested in but also other options so we can make the right decision independently of the price. We were both very impressed with everything. We will definitely buy from Select again and highly recommend this dealership and Naser to our friends. We live over one hour from this dealership and dealing with Naser and Robert the GM is well worth the drive. Anyone looking for a great dealership and well informed and professional sales associate start your search here.

amal1225

Oct 1, 2013

DAMAGED MY CAR.Mechanic left the oil cap off after an oil change and caused balance shaft problem to my car.Worst dealership ever. No customer service. Absolutely not recommended. And Mercedes-Benz corporate is just as bad. Do yourself a favor and stay away from Mercedes-Benz and this dealership in particular.The manager David Sullivan in the service center is unprofessional, rude, and has no respect for customers..What a crappy experience with a Mercedes dealership. This group of people have one goal in mind, to suck you for every penny they can. Stay away. I WILL NEVER TAKE my vehicle to that POOR PATHETIC DEALERSHIP AGAIN. I would recommend that anyone wanting good quality service, go another MB dealer. MB of Tysons is POOR POOR POOR!!! Beware of this Dealership.BETTER BUSINESS BUREAU, CONSUMER Affairs, and local news.

Pedro J Pomales

Sep 16, 2013

My overall experience turned to be very disappointing and frustrating. I bought a used M3 that the dealer had in their internet page. Of course is a used car because the dealer is a Mercedes Benz dealer. The visit was good and the salesman was one of the most respectful and professional men that I ever dealt with. The car looked in great condition and everything looks to be great. Where the experience turn awful was that not even 48 hours that I had the car, began to leak engine oil very bad. I understand the term "AS IS" but I thought that been a CASH sale the dealer will take some responsibility on this matter. How wrong I was. I took the car to the dealer and the first phone call that I received was to tell me that the cost of the repair will be almost $1000. Definitively I was not in the mood for this and I asked why I have to pay this and the answer was because it was a sale "AS IS". I tried NUMEROUS times to contact the used car manger (even left a voicemail) without any success. I discussed the issue and finally (Service Manager, very professional and respectful guy also) they dealer told me that the best they can do was; or split the cost of the repair or they will give me a credit of $500. I dealt with cars for more than 15years and this is BY FAR the worst experience of customer service that I ever had. They argue for a repair that the part cost probably less than a $100 over a cash sale of $16000. By the way and not to received any special treatment but I am a Uniformed Service Member and they don't even appreciated that. This will definitively my first and LAST purchase at Tyson's Corner Mercedes.

Ali Ashraf

Sep 12, 2013

Seems awesome! Why didn't i see this before??? Great customer service as always. General Manager was quite attentive and concerned. All the employees were quite helpful. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Sfh1

Aug 12, 2013

Mr. Mofidi was exceptionally personable, and treated us,from the first encounter, as valued clients. His knowledge of the products was second to none. He returned calls(we are out of town), promptly and guided our purchase. I would recommend him, and the dealership to my friends, and relatives with no reservations.

volsindc

Jul 31, 2013

Before I went to Tyson's Mercedes, I asked for Ayman to set up an appointment because of the good reviews. The reviews are very true. During the test drive and eventual purchase, Ayman was very friendly, very attentive. He did not pressure me or playing game to keep me waiting at any point. The price negotiation was straight forward without much pretentious move. After the purchase, I called him a couple of time for feature related question and errands. He always responds quickly. I am very satisfied.

jhalin3531

Jul 25, 2013

thsi dealership makles you feel like family between Ayman and zach in service they treat people with respect and dignity; They are incredible and understand customer service, You cannot go wrong with a mercedes product but let me tell you buy at Tysons as they are the BEST and service is OUTSTANDING.....they are people oreinted ; Simply put it they are the BEST

Mercedes Benz

Jul 14, 2013

This is my 3rd bad experience with Mercedes of Tysons Corner. I just went for an oil change and on the 2nd day I saw smoke coming out of the hood of the car. I was already driving to home after work. Few hours later my garage was flooded with oil. I went to Mercedes and I was told that the cap on my oil tank was loose. They apologized and fixed the problem. Few weeks later I found the check engine light on and off. I went to my mechanic afterwards when the check engine light was on all the time. My mechanic said that my car has a shaft balance problem due to the oil leaking that I had before when the Mercedes mechanic left the cap off. My mechanic recommended me to go to the dealer because it is their mistake. Mercedes denied their mistake and said that it will cost from 6,000 to 7,000 if I wanted to fix it and advised me to sale it to Carmax. My husband and I went back to try to speak with the manager David Sullivan and he was very rude to us before we started talking about the problem. He started to asking my husband some personal questions. At the end, he refused completely to take responsibility and we were told that he can fix it for 5,000 dollars. Mercedes dealer ruined my car that was running great. My car had no problem before the oil leaking issue. It is unfair that I have to fix and sale my car that was hoping to keep it for long time.

ChristopherM77

Jul 12, 2013

We dealt with Mike S. In pre-owned (apparently there are 2 Mike S.'s there) He was very helpful on the phone which lead us to drive down from MD for a car listed on cars.com. he personally went and checked the vehicle to answer our question. We set a time and spent most of the day there. He did not pressure us to buy the vehicle and was very honest with us. if he did not know the details he did his best to find it. Since it was an off-brand he could not answer every question right away. We did buy the vehicle from him, the process took awhile as my wife is a tough negotiator. They did accept our trade offer and met her quality standards. Mike even went out of his way to take the vehicle to MD and get the state inspection for us. So far we have been very pleased with the vehicle (it hasn't been a whole day yet) and we are very impressed with the professionalism and lack of pressure from the sales group. I highly recommend this dealer to anyone if you see the car you want online or looking for a Benz. The facilities were clean and everyone there seemed professional. Don't mind the construction project going on across the street as the people made you feel comfortable throughout the dealership. If I see another car in the future on their lot, I will go there first and buy from Mike S. again.

gundasridhar

Jul 8, 2013

This was my first Mercedez Benz purchase and I would like to thank you Ayman for your professionalism, your patience . I recommend visiting Ayman if you are in the market for a new or used Mercedes. . Thank you, Mercedes-Benz of Tysons Corner. Thank you so much Ayman.

Tyman

May 24, 2013

We can't say enough about the positive experience we had purchasing our first Mercedes from Ayman Elasady!!! He was friendly, courteous, knowledgable, and gave us a fantastic deal! It was the best car buying experience we've ever had in over 30 years! We would recommend Mercedes Benz of Tysons Corner to anyone as a result of Mr. Elasady's customer service and professionalism!

Cmeister23

May 22, 2013

I was researching new vehicles for about a month and looking at a wide range of vehicles. I was still undecided until I walked in and talked with Ayman Elasady. I had already visited lots of dealerships and dealt with lots of salespeople and Ayman was several notches above the rest. His product knowledge was excellent and he knows how to treat people right. I had no intention of buying a vehicle last Sunday, but Ayman gave me a great deal on a new c250. He's a straight forward guy and didn't waste our time with a lot of back and forth. My wife and I really enjoyed working with him and if you are considering purchasing a Mercedes, you have to make sure you talk with Ayman Elasady. The entire sales process was smooth, expedited and a pleasant surprise.

Cindy789

May 18, 2013

I just bought a Mercedes ML 350. Great car, and Ayman Elasady was knowledgable, patient, and made a deal that I was happy with. Great sales person! Highly recommend going to see him, if you are in the market for a Mercedes.

Moschino

May 17, 2013

Pretty good experience car buying experience at this dealership and also the one in Chantilly. I found the facility to be nice and the salespeople professional. I will definitely come back this dealership for future transactions.

Michael Hunt

Apr 14, 2013

Very disappointed with the sales rep I dealt with. As the saying goes, do not judge a book by it's cover. Hamid seemed like a decent enough guy to work with but actions speak louder than words. While I am sure this young man can turn over a new leaf, do yourself a favor and work with someone else.

Sally

Jan 29, 2013

I called in off the internet to buy a car and was left on hold forever and then they put me on the phone with a sales rep that did not know anything about AMG products. Complete waste of my time.

lafayette.hodge

Jan 22, 2013

I had a great experience working with Fez Shahid and Cameron Staples on the purchase of my vehicle. I would highly recommend this dealership to anyone that is looking to purchase.

Taylor

Jan 19, 2013

Great GREAT pleasure to work with. Bought my used Infiniti here and could not be happier. Looking for another second car and have been on their website constantly looking to see if they have what Im looking for.

Coy Stennette

Jan 14, 2013

I recently had the pleasure of visiting and dealing with Mercedes benz of tysons corner and it turned out to be one of finest days yet. The representative that handled everything for me was Dillon Sands who made dealing with this dealership a very pleasure to say the least. He was very knowledgeable about the vehicle and treated my wife and I with respect. He not only presented the car to us but he also presented the facility. We were both very impressed with everything and we will buy here again and highly reccommend this dealership to our friends. We live three hours from this dealership and dealing with Dillon and Tysons Corner was well worth the drive. Anyone looking for a great dealership and well informed staff start your search here.

snoreen

Jan 1, 2013

Mr. Nam Su was not only courteous, he was knowledgeable. He let us evaluate the car on our terms and made our transaction seamless. He even honored his commitment to having the car cleaned and detailed for us on our next visit. After our sale he continued his service level and didn't drop us after the thought of commission was gone.

SureshGummalla

Dec 19, 2012

I bought new Mercedes Benz GLK 350 4Matic last Saturday. Ayman Elasady made this happen, I have got it for real good low price. I told him my budget limit also I have requested a used car quote from same dealership (just in case if my number is not met, I want to go to used). But Ayman made everything happened. I strongly recommend Tyson's Corner Benz. Coming to the Vehicle, interior is excellent with beige/choc almond carpet and this SUV comes with ECO option which shuts off engine completely at signals which saves fuel. It gives 21mpg both city/hwy which is best you can get in SUV. Look wise, GLK stands on top compared to any other SUV. It's AWD and V6 engine with 7speed automatic transmission makes your ride thrilling.

Nathaniel Barr

Dec 15, 2012

I purchase a 2006 Ford Escape Hybrid from this dealership and had an excellent experience. The sell person (Fez) was honest and fair.I have been to many dealerships but this one have exceed them all. I would recommend Mercedes-Benz of Tyson Corner to family and friends.

steve.lucid.3

Dec 11, 2012

Worst dealership ever. No customer service. $130,000 for a car? They couldn't care less. Absolutely not recommended. And Mercedes-Benz corporate is just as bad. Do yourself a favor and get a Bentley or BMW. But stay away from Mercedes-Benz and this dealership in particular.

tlbarrett

Dec 2, 2012

I meant to say Ayman will help you without you asking him to do so!! Ayman Elasady, Internet Sales Manager, has now helped me on two occasions, seamlessly helping me from one gorgeous car to another at incredible prices. Ayman is an authentic family guy who is dedicated to helping his customers drive off in style at the best price possible. He builds relationships rather than just closing deals. I recommend him unequivocally. He'll even sync your iphone to the car without you asking for help!

fosteal

Nov 30, 2012

Ayman Elasady, Internet Sales Manager provided the most pleasant car-buying experience I have had. He is extremely knowledgeable and took the time up front to interview me to get an in-depth understanding of my preferences, asking detailed questions throughout. As a result, rather than showing me a large number of vehicles that did not meet my needs, he zeroed in on the right vehicle for me right from the start. In addition, Ayman and Tysons Corner Mercedes Benz actually crafted a lease that was below what I expected to pay. They even lowered the lease cost when they found some addtional savings options without my having to ask first.

Steve Bannister

Nov 30, 2012

Ayman Elasady, Internet Sales Manager is the best. He is patient, considerate, and very willing to deal with my busy schedule adn treat me like a special customer and his attention to service, detail, and willingness to get me the best possible deal is the reason I highly recommend him and why we have purchased 15 vehicles from Ayman over the last 5 years! Outstanding in every respect. I give Ayman 5 stars on every aspect of my experience.

ZaffsterDoe

Nov 29, 2012

Hello everyone.. If you are thinking about buying a Mercedes Benz in VA, your dilemma is over. You will get the best service from MB at Tysons and specifically ask for Ayman Elasady, Internet Sales Manager. I guarantee you that your stereotype of a typical car salesman will change.Ayman Elasady, Internet Sales Manager clearly knows a great deal about what he is doing and he is a very nice person. Very polite first and foremost and he is very honest, a straight forward person. He made my experience really smooth, no going back and forth, typical dealer BS. It was a classy experience. Just like the cars they are selling, the experience was also very nice. Remember, when you sign the contract your experience does not end, in fact, it starts.. So, you really have to start on the right foot and for that reason you give a call Ayman Elasady, Internet Sales Manager to start your journey the right way!!Thank you Ayman.. I will let all my friends know about my experience!

gracelemma

Nov 28, 2012

Ayman Elasady was outstanding. I wanted to buy a car for my wife and he made my buying experience very easy. he didnt pressure me and had the car ready for me when i arrived and followed up with me after the purchase. I only buy new car and this is the first sales person who did not pressure me bring the manager over. I will be back to buy my CLS from him soon.

Nsgnotes

Nov 28, 2012

Ayman Elasady, Internet Sales Manager. Ayman was attentive to my request, sincerly interested in helping me find the car that I wanted. He was even willing to have any car I selected shipped to the dealership. Ayman went above and beyond to ensure I was comfortable with the buying process and had an answer to all of my questions. Ayman has a customer for life. I will tell all of my friends and family to go to Ayman when they are ready to purchase their Mercedes Benz. Again, Ayman thanks for everything!Adrianne (Nov. 2012)

NJSURG

Nov 27, 2012

Ayman Elasady, Internet Sales Manager, was wonderful! A really friendly and professional manager who knows his product when it comes to MB. Ayman worked patiently with us to get us the BEST BEST BEST possible deal; We GOT a better car than we wanted at a better monthly payment than we wanted. We could not be happier...I certainly will buy my next car from him and his dealership when we shop at MB Tyson's, DON'T HESITATE TO call and set up an appointment with Ayman -- he will not let you down

BarryC

Nov 26, 2012

Ayman Elasady, Internet Sales Manager, did an outstanding job. He was enormously responsive, worked hard to put together a deal that felt good to me and to him, and ensured that we had a great positive experience. It's hard to see how car buying could be made any easier or better. I'd recommend Ayman to anyone that needs a Mercedes.

GaryATVartac

Nov 20, 2012

The staff in the service center is rude and unrefined.The service manager walked by and handed me my receipt without stopping and acknowledging my presence.The mechanics are jerks and tend to ask loaded questions. Two mechanics approached me after picking up my vehicle and asked me questions about my car not passing inspection. The mechanics were unapologetic and brash with their questioning. I guess you have to pay extra to be treated like a human being?

AlanWong

Nov 18, 2012

Mr. Elasady, the internet sales manager, was absolutely wonderful to work with. We had a talk on the phone the night before I dropped by the dealership, and he kept his word on making a great deal; I couldn't be happier. He is a very nice guy, and very easy to work with. Mr. Elasady takes pride in his work and will make your visit to the dealer worth while. He will find the car you want for the absolute best price.

twin0318

Nov 18, 2012

Ayman Elasady, Internet Sales Manager was my first and only contact. He worked with me every step of the way. He did not pressure me and promised to be honest and listen to what I wanted. I m happy to say that he kept his promise. I highly recommend this dealership and specifically Ayman.Report Abuse

Cilifia

Oct 24, 2012

I bought my car last year from this dealer and the services was excellent. The sales person was knowlegable, kind and pleasant to talk to.Hi attitude made me buy the car i bought. I would buy a car from this dealer again and again.Thanks Wisdon for making buying a new care stress free.

oztan

Oct 19, 2012

On October 2011, our family purchased a brand new beautiful Iridium Silver E350 4matic Sedan. Nam Su was our sales consultant and he was very helpful, courteous, and gracious. Nam is a true gentleman and is highly knowledgeable about all of the vehicle models. Nam's knowledge and patience helped us make our selection. Due to our excellent experience with Nam, we knew we would only go to him for our next Mercedes Benz purchase. One year later, on October of 2012, we visited Nam regarding our second purchase and he made us an offer we couldn't refuse on a fully loaded 2013 Lunar Blue GLK350 4matic. Once again, we had an excellent experience with Nam and we were totally confident that we were getting a great value with our hard earned dollars and that we had the best looking fully equipped GLK350 in the Metropolitan area from this dealership. Nam Su is highly recommended. Till next time Nam!

RLTuttle

Oct 17, 2012

I recently purchased a 2007 SLK350 from Tysons Corner Mercedes and the overall experience was very refreshing. Brandon Morton was the salesperson who assisted us and he was very professional, courteous, and knowledgeable. Would definitely recommend Brandon and this dealership based on my experience to date.

bstygar

Oct 14, 2012

I had a great experience purchasing my new Mercedes from Ayman Elasady, Internet Sales Manager at Mercedes Benz of Tysons Corner. He gave me a price that was unmatched by the other local dealers and we were able to complete our negotiation over a couple of short emails. No hidden fees, the price he quoted was the final price.Ayman had most of the paperwork prepared in advance, making the complete buying process extremely quick and easy. It was a beautiful Saturday, and I did not want to spend the day in a dealership, so hats off to Ayman and his team at MB Tysons!

1st Mercedes-Benz

Oct 4, 2012

Just bought a pre-owned GL550 from Mercedes-Benz of Tysons Corner. I called the general sales line to inquire about the vehicle they had listed on Cars.Com and was put in contact with Joe Navarre. I set up an appointment with Joe to look at the vehicle later that evening. I arrived a few minutes early, Joe quickly came over and introduced himself to me and brought the GL around front for a look through and test drive. Joe?s knowledge of the Mercedes product is quite impressive and he immediately understood what items had the most importance to me and ensured that I had a full understanding of the benefits and value that the GL represents compared to the competitors models that I had been considering. Once we completed the test drive we went back in to negotiate a deal. Joe made the comment ?Let me earn you business not take it?. It was obvious that Joe?s experience was going to make it easy to get the transaction completed. Joe had no problem exploring multiple options that resulted in a deal the dealership could live with and one that I was pleased with. The overall buying experience at Mercedes-Benz of Tysons Corner was exceptional and I recommend them without hesitation. Ask for Joe Navarre and you will not be disappointed.

george silis

Oct 3, 2012

we recently purchased a new mercedes from Dimitri /MB of Tysons Cornerhis knowledge and experience made the entire process a pleasurei highly recommend this dealer and Mr Dimitri Giannakopoulos

hahuja

Sep 30, 2012

Had a great trouble-free experience working with Ayman Elasady, Internet Sales Manager at Mercedes-Benz of Tysons Corner. Ayman, was extremely knowledgeable about the vehicle I bought as well as about the other vehicles/brands in the category I was considering. He helped streamline the often protracted negotiation process by working with the price comparisons I brought to the table (other good deals that friends and family had received on the same car). Overall a very satisfying experience connecting with Ayman first over the internet and then in person at the dealership. My compliments to Ayman and MB, Tysons Corner (who have a pretty impressive inventory of cars).

Dr. Nick

Sep 29, 2012

Over the years I had bought four used luxury cars from HBL. By far the past two purchases have been of an exceptional experience due to our salesperson, Joe Navarre. His professionalism, attentive customer service and non pressured approach make dealing with him a comforting and reassuring endeavor. He is a natural at fostering a trusting relationship as he has a great following of loyal customers. I was most impressed by him bringing the car model that I was researching, a used 2011 M-B E350, for me to test drive as I had no means to get to the dealership.

sraychaudhuri1

Sep 28, 2012

David has been an excelent sales person. He has been very friendly and it is due to his patient perseverence that I bought the GL350 from Tysons Corner dealership. He has taken the time to discuss the questions we had and has never pressured us to buy.Since we were a little unsure as to whether the car would comfortably get in our garage, he said that we could take it and if it did not work out, we could return it. Some of these are small things but adds up to the overall experience. I hope I continue to get the same friendly reception and hearing and pricing that I got before the car purchase as after, because 'after sale' experience is as important.

Bill Musto

Sep 25, 2012

I was in the market for a used car and found the one I wanted at HBL of Tysons. I worked with sales consultant, Joe Navarre, in trying to reach a deal. My experience was terrific as Joe was courteous, informative and a professional. Both Joe and general manager,Dave Saenz, made the buying process more than a pleasant experience. I walked away with the car I wanted and did not have any doubt that I received a great deal. I would highly recommend buying your next vehicle from Joe Navarre and HBL of Tysons.

greg.scheihing.1

Sep 21, 2012

David was very helpful from start to finish. I was looking for a car with some speciffic options and there were very few available at the time of year that I was in the market. David was very patient with trying to find the combination of color and options and researched other local dealerships to see if we could find what I was looking for, we ended up with one from Mercedes Benz of Tysons Corner. David explained the new features of the car that I did not have on my revious one and took the time to follow up with me after delivery to make sure that I understood every thing. His knowledge of the product was outstanding and he has a great personality for they type of purchaser that would buy high ebd vehicles. I would hope that when I am ready for my next car that David will still be available. This is my Seventh Mercedes Benz and my family has been a customer of HBL / Mercedes Benz of Tysons Corner for almost 40 years -- I will be back again!!Respectfully,Gregory F. ScheihingAssociate BrokerCommercial/Residential -- Sales and LeasingRE/MAX Hall of Fame GregatRealtor.comDirect: 703-938-1548RE/MAX Xecutex2911 Hunter Mill Rd., #101Oakton, VA 22124

jaitoumeziane

Sep 20, 2012

My husband and I had a wonderful shopping experience at MB of Tysons Corner. We highly recommend internet sales manager, Ayman Elasady to all customers looking for an extremely friendly and customer service-oriented professional. Ayman is very experienced and knowledgable in his field and bends over backwards to get the best deal for his customers. We look forward to many, many years of future business. Thank you, Ayman! Lastly, whenever I bring my car in for service, I am always impressed by the VIP service and the cleanliness of the facility.

onurbjt16

Sep 19, 2012

David Ropper was a pleasure to deal with. He helped me order the exact ML350 I wanted and gave me constant updates on the status of my order. He is very knowledgeable about the product and was able to offer lots of great insight that informed my choices. I would definitely buy another car from David!!

kayteeva

Sep 18, 2012

David was very attentive, listening to my requirements and at the end of the day, delivering! Over the years, I have purchased many cars but I can honestly say that this was one of my best experiences at a car dealership.

LizGreenidge

Sep 18, 2012

I thoroughly enjoyed my experience at Mercedes Benz of Tyson's. Who doesn't love feeling like a VIP??? I believe that the staff, especially David went above and beyond the call of duty to ensure that I felt like his most important customer. In addition to the top notch service, David made us feel extremely comfortable and recalled the tiny details about our conversations. Two thumbs up. I am also seriously in love with my car and have received tons of compliments. So bottom line, I am very happy. Thank you!!!

tawfiky

Sep 17, 2012

I just got my AWESOME E-350 2013 from MB of Tysons Corner, Ayman Elasady, the Internet Sales Manager was the one who helped me, he was the best given that I am in the market for the last few weeks and went to several Mercedes Benz dealerships in the area... I got the best deal from him for the exact car I wanted! 10 stars to Ayman and to this particular dealership, always ask for Ayman and setup an appointment and you will thank me later... good luck!

Vazirisporthorses

Sep 17, 2012

Edward was very thuro and helpful in the purchase of my ml 320 blutech. I will come back to him for my next purchace with out a doubtThank youAndrew vaziri

Terri188

Sep 16, 2012

I had a very positive experience working with Ayman Elasady using internet sales. The process was stress free and he worked with me using a USAA discount. The only reason I'm not giving the dealership top scores is that the paperwork was slow due to one employee having to leave early. Everyone was friendly and helpful.

ecnadw

Sep 4, 2012

I had a blow out and needed a replacement tire quickly. The process was painless once Jeffrey got his hands on an invoice for the original tire from MB of Alexandria. The facility is clean with plenty of space for me to "work" while I waited. I actually saw people working rather than hanging around!

luctrician

Sep 3, 2012

I usually do not respond to surveys, however, based on my recent experience at Mercedes-Benz of Tysons corner with Mr. Ayman Elasady, Internet Sales Manager, I am happy to respond. I was in the market for a new vehicle and Mercedes-Benz has been my vehicle of choice since 1979. After much deliberation and research, I found an internet site that puts potential customers in contact with numerous car dealers. I posted specific information regarding what I was looking for and my phone began ringing immediately. The very first person to call me was Mr. Elasady. Subsequent to his call, I spoke with several dealer representatives, including one that I reached out to, due to a prior history. Long story short, I cancelled an appointment with another dealers rep and decided to accept Mr. Elasadys invitation to visit Mercedes-Benz of Tysons, following a conversation with him after he called me a second time. Upon arriving at the dealership, I was told that Mr. Elasady was busy with another customer. This was fine with me, for it signaled to me that he was a hard worker and I did not mind waiting. Once we met, he was extremely apologetic for having me wait, but I assured him it was fine. I was pleasantly surprised by his sincerity, honesty, professionalism and knowledge of the Mercedes product, including inventory. There was zero-pressure applied during our entire interaction, which by the way, was very precise and to the point, without a lot of back and forth, so commonly found at car dealerships. Cutting to the chase, I left the dealership that same evening with a beautiful new car! Mr. Elasady is the consummate professional and provided the best experience I have ever had when purchasing a vehicle. I will highly recommend him to family, friends and others. He is simply the best!!!

trusso34

Sep 3, 2012

Mr. Elasady kindeness and profesionalism together with is oopen and honest way to talk to me was very impressing. Because him, I decided to buy the car at this dealeship even if I got a same deal from a dealer clesed to my house.

Cmunck

Aug 28, 2012

I had I great experience! Dillon Sands was a very personable and friendly sales rep. He even called me the next day to ask if u was pleased w/ my purchase and if I had any questions regarding the car. He also made sure to FedEx the documents and ez-pass I left behind. It's nice to know that when someone's selling something their not just interested in the sale, but rather making sure the customer is happy.

Doug633

Aug 27, 2012

Ayman Elasady Internet Sales Manager did an amazing job in making me a first time Mercedes-Benz owner as well as making me a repeat customer. Ayman's timely and appropriate follow up ensured I was satisfied with my vehicle as well as offered me the opportunity to upgrade at the optimal time. He focused on my vehicle needs first - and both times I've bought cars from him he's stood out in the rain getting soaked until the delivery was complete. Ayman is a trustworthy business professional and I would feel comfortable recommending him to anyone I know.

Gordon Peil

Aug 25, 2012

Brandon was my sales person for my 2011 Mercedes E350. I have been buying cars for 50 years, several from HBL where the sales staff is always excellent, but Brandon comes out number one for patience, obvious integrity, knowledge of the car he is selling, and downright honesty. You have a quality man selling a quality car at a quality dealership. Gordon Peil.

My dream car

Aug 11, 2012

I have searched many other dealer, as well online. None of them meet my request. However, one morning I decided to stop by at Tyson Corner Mercedes Benz dealer. Believe or not, in less the 30 mnts I have complete information; from best deal to matching my dream car. I strongly recomment to stop by and guarantee you will come out driving. The sales person was one of the greatest help ever received during my purchase.

Jmasavich

Aug 5, 2012

Ayman was very friendly, patient and knowledgeable in dealing with me as a first time Mercedes buyer and buyer through the Internet. I recommend contacting him if you want a a great car buying experience

Moiki

Jul 28, 2012

Prompt, responsive, informative. Very helpful in custom ordering a new 2013 car. Used USAA so no haggling over price. Also delivered the car quickly once it arrived at port.

syusaf

Jul 25, 2012

Ayman was exceptional in the service he provided! The car buying process was smooth and Ayman was extremely patient and accomodating despite my busy work schedule. This is my first purchase at HBL but definitely the beginning on a long-term relationship with the dealership and Ayman.

echo200205

Jul 16, 2012

It was an awesome experience. We got a C300 through Ayman Elasady at a great price. Ayman is very professional, friendly, patient and does not pressure. Great service! Highly recommend to buy the MB with Ayman!

Happy Customer

Jul 15, 2012

Ayman Elasady, Internet Sales Manager at Mercedes Benz of Tyson Corner is simply the BEST! I am used to great service and have driven Luxury Cars for over 30 years. I have never experienced a more experienced professional like Ayman. He combines Great Salesmanship, incredible personality, complete honesty, and genuine kindness. For the ULTIMATE Mercedes Benz experience, go see Ayman at Mercedes Benz of Tyson Corner.

esteewells

Jul 15, 2012

From the first time we met Ayman Elasady four years ago to purchase our 2nd Mercedes, he has been the most polite, caring, pleasant, and efficient salesman we have ever dealt with. Since then he has assisted us with two more purchases and has always been able to help us decide on the perfect vehicle that met our needs and did everything in his power to get that vehicle for us. We now consider him to be our Mercedes Benz Trusted Advisor and we continue to refer our friends and family to him. We recommend Ayman Elasady, Internet Sales Manager for the ultimate vehicle buying experience at HBL!Mr and Mrs Wells

Aleenafee

Jul 14, 2012

What a pleasant car buying experience! I was looking for a Mitsubishi Endeavor Limited because of its excellent reviews this particular midsize SUV had received. Besides, being not as popular as other... brands made this SUV more affordable. Mercedes-Benz of Tysons Corner happened to have one in black with grey leather interior in excellent condition; exactly the one I had in mind. But walking into a Mercedes dealership was kind of intimidating especially if you have a lot less than perfect credit.

billakers

Jul 13, 2012

A real pleasure dealing with Ayman and Tyson Corner MB. Quick, painless, hasslefree purchase with the best price among the many dealers that I did cost comparison with.

mercedes fan

Jul 8, 2012

they are excellent in dealing and service the managers are all great and they act quickly .

jtaronji

Jul 7, 2012

David and the rest of the sales team went way beyond the call of duty to get us in the right car for the right price. And Aradna, the finance manager, used her magic to make it all happen. They are THE BEST.

firas79

Jun 11, 2012

Brandon was very helpful and friendly. He was patient and all questions. After the sale he called couple of times to if we have any questions or concerns. My experience was very good and i would definitely recommend him for your next car.

mismaxy

Jun 7, 2012

My husband and I purchased a Mercedes Benz from your store. Our associate, Mr. Edward Moore, was phenomenal! He was very knowledgeable and took great care of us! Mr. Moore took his time to make sure that we were well-informed and very satisfied with our purchase. He did everything he could to make our purchase the most pleasant experience possible!Mr Moore engaged Mr. Bill Detwiler to show us the mechanics of our car. Mr. Detwiler took his time and was very persistent in showing us how the mechanisms worked and made sure we understood how to work the many assets that the car has.These men were dynamic associates whom I would highly recommend to anyone! Thank you for your training of your associates. You have done a great job with that as well. When I come to get my next Benz, this is where I will come....even though I do live in Richmond, an hour and 45 minutes away! Thank you for a wonderful purchasing experience. Both of these men are to be commended for a job well done!

Buddy

May 19, 2012

What a pleasant car buying experience! I was looking for a Mitsubishi Endeavor Limited because of its excellent reviews this particular midsize SUV had received. Besides, being not as popular as other brands made this SUV more affordable. Mercedes-Benz of Tysons Corner happened to have one in black with grey leather interior in excellent condition; exactly the one I had in mind. But walking into a Mercedes dealership was kind of intimidating especially if you have a lot less than perfect credit. But Fez Shahid, the internet sales manager treated me as if I was buying a 60,000 dollar Mercedes with perfect credit. Long story short; I got into the car I wanted (and could afford). Fez got my car financed thru Wells Fargo Bank. Fez and his co-workers at this dealership were fair, professional, courteous and respectful. If you are in the market for a vehicle (new or used), I strongly recommend paying them a visit. I'm glad I did...

John Corso

May 18, 2012

I knew I wanted that 2003 Jaguar XKR as soon as I saw it appear on the informative and accurate internet ad posted by Mercedes Benz of Tyson's Corner. Samiha Jenkins took my call and started helping right away. Price wasn't much of an issue but the company was very reasonable even so. Mostly we had to figure out how to do the deal seeing as I was 2,500 miles away and other buyers were right behind me. Sam made it happen. She helped me stake a claim to the car, get to the dealership, test the car, and get the paperwork I wanted. She even helped me learn the GPS system. She stayed with me after the sale, too; when my new plates were slow in coming she helped solve the problem. I don't see how used car sales support could get much better.

Sarah

May 16, 2012

We had a wonderful experience purchasing a used car from this dealership. Sam was our sales representative and was extremely professional, polite, and respectful. Purchasing a vehicle can be stressful, but we did not feel that at all. Sam followed up with us after the purchase and made sure all our questions were answered and all our needs were taken care of.

urujtv

May 9, 2012

Ayman Elasady is the greatest car salesman ever. I spent over a month car shopping. This was the first time I ever bought a car in life. I visited over half-a-dozen dealerships in the area and did research on BMWs, VWs, and Benzs. Aymans friendliness, warmth, and attitude is a big reason why I came back to the dealership to finalize my purchase. He made sure to do whatever it takes to keep me comfortable (including keeping me away from the Finance office, because of my anxiety of Finance officers from the Arlington MB dealership). I got a great deal. He is constantly checking-in on me. And, I have absolutely no regrets from my purchase decision.

Jenny

Apr 20, 2012

My husband and I were amazed at how smoothly and pleasantly this car purchase went. Though we were there to look at one of the cheapest cars on the lot, you would never have known it by how we were treated by our saleswoman, Sam Jenkins. She made us feel as though we were buying a brand-new car and did so many little things to make it apparent that we were just as important as a customer who was. Actually, all of the staff we interacted with were like this. I highly recommend this dealer and would look to them again if I was in the market for another car.

Gary.W.Vance

Apr 18, 2012

I was impressed with the professionalism at Mercedes Benz of Tyson's Corner. My 2006 BMW 325i looks like brand new. I currently reside in Maryland and I had to get a Maryland inspection for the vehicle. The dealership agreed to remove the tint for free. The dealership gave me a free 24 hour rental (2012 Mercedes C250) and removed the window glazing from my car. Ask for Joe Navarre he's a good guy!

Bax Box

Apr 17, 2012

I've bought over 20 cars in the last 25 years, but my last 4 have been from Mercedes Benz of Tysons Corner. Easily the best Mercedes dealership in the area. I'd regard my sales associate and my service writer as my friends. Getting a good deal is important to me, but so is being looked after. Knowing I've got a 'go to' person when I need them and also that my business is appreciated.

ltj100

Apr 17, 2012

I looked at and test drove six 2012 SUV's yesterday from competing brands. Fortunately, Bill Detwiler greeted us when we walked in to the Tyson's dealership because he was by far the most informative sales person I had met all day. He responded to every question I had professionally. thoroughly, and honestly. His patience and knowledge about any Mercedes is what sold me. I had every intention of going home and making my decision based on what I had experienced at all the dealerships. Instead, I happily walked out the door with my new GLK 350 SUV knowing I had made the right choice. Linda Johnson

Tamatmaya

Apr 16, 2012

I worked with Ayman Alasady, Internet Sales Manager, at Mercedes Benz in Tysons Corner and he is simply the best. Ayman was the utmost professional; he never pushed the sale yet was always available, responsive, and followed up. His honesty, attitude, and personal touch made me feel like I was never pressured to buy and that I was dealing with a friend and not a sales associate. He provided all the information up front and explained every detail in the car and about the paperwork so there were no surprises and no misunderstandings. I shopped around and test drove two other competitors' vehicles and working with Ayman and his attitude and service were the determining factor in my decision more so even than the car itself. This is my second car from Mercedes Benz at Tysons Corner and while my first experience was good - obviously I came back :) - I have to say this time my experience was outstanding. I will recommend Ayman to everyone I know. Thank you, Ayman, for making this an easy, pleasant, and enjoyable car buying experience for me without the stress that comes with buying a new car or the fear of dealing with someone who is not honest. This dealership is lucky to have a genuine guy like you who puts the customers' needs first. Thank you!

john98

Apr 12, 2012

Ayman who is the internet sales manager helped me get my C class car. He is very professional and customer focused. I'll strong recommend him to my friends who are looking for a Mercedes.

Andrea101

Apr 9, 2012

After many trips to and from the dealership without finding a solution to this issue affecting my mercedes, I eventually took it to a private auto body shop and found out that not only was it a quick fix, but it was potentially dangerous. When I addressed the dealership, my concerns were ignored. I was not overly pleased with my encounters.

mjherald

Apr 8, 2012

The sales staff, particularly Ayman and John, created a sales experience that was far and away better than any other I experienced with other dealerships. There were no high pressure sales tactics, rather the staff worked with us to understand the reasons behind our desired price point and then gave us a price that beat our own expectations. Perhaps most importantly, even though this is a Mercedes dealership, the atmosphere in this dealership is much different than that of other foreign luxury brands like Audi and Lexus. The staff at this dealership was never condescending because we wanted the best deal, rather they were always respectful of our expectations. I am so confident in the sales staff at Mercedes of Tysons that I would send my grandmother to them. Needless to say, based upon my recent experience they have earned my patronage in the future.

Taj3366

Apr 3, 2012

Fez made the deal happen for the right price. I was not in the market to purchase a car but after someone ran a light my car was totaled. Fez worked with me to make the deal happen. I drove 1.5 hours to purchase my used car from them and would do it all over. A+

txc1

Mar 29, 2012

Just picked up my car on 3-24-2012 and on 3-25-2012 had to call for service BECAUSE OF A BLOW OUT, COST 119., RENT A CAR 142, CLEAN INJECTOR 300.00. Since it was a BMW 750Li I purchased I took the car to the nearest BMW, the fuel injectors were clogged because they put the wrong fuel in the car, , I am a Maryland resident so I had to have Maryland inspection, was advised tires so bad they couLD go any time, again, picked up vehicle on 3-24-12 AND SPENT 716.00 WITHIN A COUPLE OF DAYS, I ASKED ALFONSO OR WHATEVER THE at#$%& HIS NAME IS TO JUST TAKE CARE OF THE TIRE ISSUE, HE SAID NO, THEY CAN DO NOTHING FOR ME ABOUT ANYTHING. WHAT A SLEEZY BAS%$#at!*D, GONNA DEAL WITH IT, I AM PISSED , BUT ITS OK, \BETTER BUSINESS BUREAU, MBUSA, CONSUMER AFFairs, judical system, local news

GreggL

Mar 22, 2012

This was this the best car buying experience Ive had...Ever! I was treated so nicely by all the staff. Sam Jenkins was extremely professional and did not put pressure and treat me like I have often been treated by the typical pushy money grubbing "car pimps". The atmosphere at Tysons Corner Mercedes-Benz is like no other car dealer Ive been to, it is very relaxed and not rushed about getting you to make a decision as many do....practically ripping the money out of my pockets like a french pick pocket!!! I left twice and was not chased down like at the other dealers Ive been to. I went across the street to another dealer to look at a similar car and was treated like a french fry hitting the ground at "King's Dominion" with 100 seagulls pecking all over me! At Mercedes Benz of Tyson's I got a very fair price and I trully felt very comfortable unlike past experiences. At the other dealer I was actually offered a $25 gift certificate to buy their car! $25??? Unbelieveable!!! After this I recieved multiple calls hounding me to come back!!! I have never taken the time to write in a positive report on a car dealer, only negative. But this time I was treated so well I am compelled to do so! Sam insisted on cleaning and detailing the car before I left and the finance manager Leon Dionisic was extremely helpful and pleasant. In the future I will buy from Mercedes Benz of Tysons Corner and recommend them to all my family and friends.

CR-V lover

Mar 8, 2012

My Husband and I were looking for a used car for about two months in different car dealers. None of the ones we saw got my attention or were in good shape until i went to the Mercedes-Benz of Tysons Corner. Believe me, we saw MANY cars but none like the one we saw there, a 2005 CR-V. I was very enthusiastic because we were going to buy it for me. The sales consultant that took care of us was Joe Navarre. I have to say he was very polite and out going. He did his best to make us happy and answered all of our questions. I had a great experience and I have to say that I'm happy for buying my car from them. I love it and it is in perfect condition!

NoTysonsMercedes

Mar 7, 2012

What a crappy experience with a Mercedes dealership. When you purchase a vehicle of this level you expect the experience to be a professional one. These guys are no better then the greasy used car salesmen you find everywhere. We purchased a $60K vehicle less then a month ago and have been nickle and dimed over the most rediculous issues we've had with the vehicle. These issues should have been handled as a no-brainer at this level but this group of people have one goal in mind, to suck you for every penny they can. Stay away, deal with Hagerstown Mercedes, a little further out but a world ahead of these guys in customer service.

Love2ride

Mar 2, 2012

We got a good deal, tremendous service and someone who clearly cared about our interests and understood what we were looking for. Loved the efficiency of buying a car there. Sam made sure that it didn't take a long time, she was extremely knowledgeable and service oriented. We highly recommend her as a salesperson. Truly the best service person I have worked with in all the years I have purchased cars.

Mike F.

Mar 1, 2012

I purchase fleets as well as personal cars, and have avoided dealers for years because of the lengthy process, but Joe Navarre sealed a deal on my personal car and got me in the finance department in record time, as well as getting the vehicle prepped quickly. His service has renewed my interest in buying from dealerships. At the same time, he handled two other customers and was still able to get me out the door quickly at my price.

hosam

Feb 29, 2012

Ayman Elasady Internet Sales Manager was great guy to help me select the car I wanted he was very knowledgeable and helpful, definitely will do business with him again, it was over all good buying experience

Debra7092

Feb 27, 2012

I have a 2009 Smart Car, which I LOVE. Today, I had it in for regular, routine service. This was the first time I visited this dealership for service, since I recently determined that it was closer to my home. Sam Rachidi was my service manager. I couldn't have been more pleased with my visit. He was extremely helpful, kind, understanding and professional. If there were any questions or issues that arose during my service appointment, Sam was sure to see that they were smoothed out quickly. Thanks to Sam, it was a pleasure getting my Smart Car serviced at The Smart Center in Tyson's Corner, VA

Rguerra

Feb 27, 2012

Sam Rachidi is unquestionably the most responsive & professional service representative I have ever had the pleasure of working with. He is one of two reasons I continue to work with HBL. The other is Demetri Giannapolis

Voslow

Feb 27, 2012

We have always had a great experience here. We bought the car elsewhere but have it serviced here because they are so great. Everyone is extremely helpful. We get phone calls updating us on the status of service and if there is a delay from the original time promised. We usually get our car before time promised. Sam is fabulous. Highly recommend using them.

mybenz

Feb 25, 2012

I shopped multiple dealers and found Mercedes-Benz of Tyson's Corner to be reasonable in price, great in customer service, and following up after the sale. My sales consultant Fez, was upfront and honest, he made this process easy and enjoyable.Before going to the dealership, I knew the car, and numbers, and everything turn out to be upto my expectations. Thank you guys....

debisaba

Feb 23, 2012

Recently, I brought my GL Mercedes in for a check. Sam Rashidi my service advisor was incredibly helpful as he always is when I come in to the dealership. The quality of service and attention to detail is always prestine. I attribute this to Sam and the diligent care he provides. I am grateful to have such a trustworthy person to go to with my automobile needs.Thank you and keep up the great work!Debi Saba

Kristin

Feb 22, 2012

I was shopping for a convertible as a second car and fell in love with the Mercedes SLK. When I began my search on-line I found a Certified Pre-Owned SLK that rocked at Tysons. I had previously purchased an E Class Mercedes from this dealership and was thrilled the SLK I was looking for was at Tysons. I called to make an appointment to test drive the car the next day and was greeted at the dealership by Sam Jenkins. She had the keys in hand and wasted no time in allowing me to take the car for a spin. She was very professional, friendly and knowledgable of all aspects of the car! I had a Lexus that I wanted to trade and when we returned to the dealership Sam immediately had the car appraised and within 20 minutes we were negotiating the final price on the trade and the SLK. I can not express my gratitude enough for Sam's appreciation of my time and her professionalism in recognizing my goal of driving away with the SLK at a fair deal. While I was writing the finance dept. (great service as well) a check the car was being extra detailed and cleaned. I love the fact that you always get your car back from this dealership immaculate whether you are buying new, or have it in the shop for maintenance. In addition, you receive a new Mercedes as a rental if it takes longer than a day!! Zach in customer service is also wonderful as he focused on ensuring that every last detail on the car was perfect. Thank you Sam and Zach! You both have earned 5 plus, plus stars! As a side note I live in Alexandria, VA and there is a dealership here but the drive to Tysons (inclusive of the massive highway construction) is worth it to work with such professional and caring folks like Sam!

rhenderso

Feb 15, 2012

I had a 9:00 appointment and I was met, promptly and courteously, at the front door of the dealership. Before my appointment with the sales consultant I used the internet to search their inventory, and had an opportunity to discuss the potential purchase with one of their service advisors, so I already knew what I wanted. The friendliness and professionalism of the sales consultant (Edward Moore), and a test drive, closed the deal.The actual purchase (i.e. the paperwork and signatures) was pleasant, and FAST. I was thoroughly pleased with the process.

Carbuff

Feb 14, 2012

I purchased a used Mercedes from MB of Tyson's Corner. The experience was exceptional. I traveled from Philadelphia, and was met by Michael Skarlatos, my Sales Rep, when I arrived at the Metro station. Because I had seen the car on the internet, I had not had the opportunity to meet Michael. However, we had been in contact several times by phone and he had sent me sample paperwork so I arrived with full knowledge of the dealership and the people I would be working with. As a result, the purchasing process was excellent. Everyone, especially Michael and the Sales Manager Fred respected my time and did everything to make my buying experience pleasant, from having the car fully prepped when I arrived to stressing the purchase decision was mine, IE no pressure. I test drove the car, it was exactly as Michael had represented and at an excellent price as listed on the internet. After the test drive, Michael made certain I understood the car's features Michael is a real professional. I highly recommend him to anyone considering purchasing a vehicle as a local resident or remote internet customer. Being a car buff, I am familiar with the Penske name and what he has contributed to the automobile business. Mr Penske should be proud of his Mercedes dealership in Tyson's Corner and the people who work there.

iantburris

Feb 8, 2012

We found her to be very helpful and honest, and are very pleased with our car. We had to get out of there to pick up our son and she was very helpful in expediting the process. Thank you!

reillyga

Feb 5, 2012

I purchased a used Mercedes from MB of Tyson's Corner. The experience was exceptional. I traveled from Philadelphia, and was met by Michael Skarlatos, my Sales Rep, when I arrived at the Metro station. Because I had seen the car on the internet, I had not had the opportunity to meet Michael. However, we had been in contact several times by phone and he had sent me sample paperwork so I arrived with full knowledge of the dealership and the people I would be working with. As a result, the purchasing process was excellent. Everyone, especially Michael and the Sales Manager Fred respected my time and did everything to make my buying experience pleasant, from having the car fully prepped when I arrived to stressing the purchase decision was mine, IE no pressure. I test drove the car, it was exactly as Michael had represented and at an excellent price as listed on the internet. After the test drive, Michael made certain I understood the car's featuresMichael is a real professional. I highly recommend him to anyone considering purchasing a vehicle as a local resident or remote internet customer. Being a car buff, I am familiar with the Penske name and what he has contributed to the automobile business. Mr Penske should be proud of his Mercedes dealership in Tyson's Corner and the people who work there.

Jpslechta

Feb 2, 2012

I purchased a used mercedes from them. The car was in excellent shape and was honestly represented. My sales person, Fez Shahid was friendly and very knowledgeable about the car and the brand in general. He listened to my situation and my concerns and we selected the best vehicle for me. I would recommend this dealer to anyone shopping for a new or used mercedes benz. I would also recommend they deal with Fez.

GLK350

Jan 31, 2012

Just bought a used GLK350 from Sam at Tysons Mercedes. Wonderful experience overall. Sam was very knowledgeable about the car and she made it a very easy, relaxing process. The facilities are very nice and I will be taking the car there for service.

Katie

Jan 30, 2012

I have had a volkswagen before, and I knew I was going to buy another one. The buying process always makes a difference. Fez was respectful, professional and I did not feel any pressure from him and his team. I recomend to go to Mercedes benz of Tysons corner for your next car.

megss333

Jan 30, 2012

Just bought a used GLK from Tysons and was working with Sam. Had a wonderful experience overall. Sam knew everything about the car and worked with me to get everything I wanted. The facilities are very nice and the process went smooth.

Xom John

Jan 28, 2012

Found a one-of-a kind gem. S550 Designo Edition. Car is gorgeous and got a very competitive price and value for my trade-in- (S430 that I purchased at same dealership 8 years ago). This is my fourth purchase/lease at this dealership (2 for me and 2 for my wife). I am a satisfied return customer. Only service my cars at this dealership and get excellent service and performance from my cars.

donald

Jan 25, 2012

we have bought a number of Mercedes and find that the experience at Tysons working with Joe Navarre was outstanding, as always. He is knowledgeable, easy to talk to, and professional.

sonyap13

Jan 8, 2012

I just purchased an E-Class Mercedes at Tyson's. Wisdom was my salesperson, who couldn't have been nicer. He is very patient and enjoys what he does. He made the tedious process of selecting a car very enjoyable. This dealership has a huge inventory of cars, so it was very easy to find the options I wanted on the lot. Aradna in financing was very refreshing. After having made a deal on a car, she didn't try to talk me into putting a lot of money down. She offered different payment scenarios and made sure that I received all of the dealer discounts and promotions. It was an easy process. I highly recommend Wisdom and Aradna. Both just make purchasing a car an enjoyable process from beginning to end.

xufeng

Jan 1, 2012

best seller ....ayman elasady is givin me really really good deal .it is a best new year gift for me ...thanks millions again . xu feng

bcosor

Dec 24, 2011

I did not plan to buy a car, just to drive it. But Ayman was so easy to work with I drove away with one.

tootsierol

Dec 22, 2011

Well, I have to say that this has been my best car buying experience thus far. My sales consultant (Wisdom) was very professional and polite. Both him and the Manager (Adolf) were very patient. They were knowledgeable and not pushy at all. They gave me all the time I needed to make a decision and I have to say that I'll do it all over again without a second thought. I highly recommend this dealership and especially the employees I worked with.

vasamuel

Dec 15, 2011

The staff went above and beyond the expectations. Very impressed by there professionalism and efficiency. Exceeded the standards in customer service. From the initial phone call to the final handshake, I was treated with value.

rmp2011

Dec 12, 2011

This is the first time I purchase a car in Mercedes-Benz of Tyson Corner and the experience was great and above my expectations.My wife and I were attended by Mr. Hamid Mofidi, who did his work in a very professional way and a friendly, relaxed and positive environment. He demonstrated a wide and full knowledge about his work and provided to me all the information I needed to make my decision.I'm very satisfied with the service I received by its quality and professionalism. I highly recommend Mercedes-Benz of Tyson Corner to all who want to buy a Mercedes-Benz.

Ringtiger

Dec 11, 2011

Mr. Hani was very professional and extremely knowledgeable and helpful. Mr. Hani was very instrumental is providing me with the best car for my needs. I would recommend this dealership to anyone in the market for a Benz. I am extremely happy with the services i received from both Mr. Hamwi and Mr. Afful. Every company should have employees such at these two men. Great Job!

Mreddieb

Dec 8, 2011

I was very pleased with the service for several reasons. First the Internet price was 1 to 3 thousand dollars cheaper for the same vehicle (same options) everyone else. Second, vehicle preparation was above my expectations. I planned on replacing the gas shocks on the hood of the vehicle. They replaced them prior to delivery. Third Fez, my saleman was very helpful and made my day. I purchased the vehicle as a birthday present to my self, when I arrived to pick it up. It was freshly detailed with a huge bow on the hood. It could not have been better. I highly recommend Mercedes Benz of Tyson's Corner.

jphuti

Dec 3, 2011

Words can't express how easy the process was. Bill was absoultly knowledgeable, helpful, and friendly. My expextations were exceeded and happy I went with Mercedes of Tysons Corner. I got everything I asked for!

mdternieden

Nov 27, 2011

Mike was a great listener and was able to show us the perfect car for us! We felt like his one and only customer even though he was very busy. Wagner was exactly what you want in finance- thorough and efficient.*You can use this quote but not my name.

krill74

Nov 23, 2011

I would have to say oru of all of the Mercedes I have owned, this SA was by far the worst and laziest. Not only was he incompitent, but his follow through and knowledge was rancid. I took my car in for service and was called by my SA and told that they didnt think that some of the issues were warranty related, such as interior trim piece falling off the door, breaking LCD display and a software glitch that had my NAV in the middle of the India Ocean. I told him that my car only had 23k miles and this certainly should NOT be occuring. His comment was, "some things you just have to live with"... WTH. Not only was he completely dismissive of the issues, but his Service Manager was so disconnected, that he wanted to tell me that my car was NOT in warranty.. Obviouly he did not have the fact, but spoke out anyways. Needless to say, I took my car WITHOUT getting it serviced there to another dealership who AGREED, that a Car with 23K miles IS IN WARRANTY and that the SA and MB of Tysons, were trying to cut corners..I WILL NEVER TAKE my vehicle to that POOR PATHETIC DEALERSHIP AGAIN. I would recommend that anyone wanting good quality service, go anohter MB dealer. MB of Tysons is POOR POOR POOR!!!UPDATE:Received a call from the SA Manager. Very polite, walked through each issues and civilly addressed them with me.

Glamourlife

Nov 19, 2011

Had a wonderful buying experience. Did my research online for a convertible for my wife and called to inquire about details. Sam prepared everything for me and I drive out to the dealership and purchased the car with no haggling or complications. The smoothest transaction better. Great deal too. My wife is elated, and Samiya earned customers for life!

dbbae

Nov 15, 2011

This was the best car buying experience so far. The price was negotiated over the phone in 10 min and the car was ready for me the next day. Financing and all paperwork was done in less than 2 hours. The salesman was great to work with and he even followed up a few times to make sure I'm satisfied and have any questions. I;ll buy my next Mercedes from him and this dealdership again.

Habbas2011

Nov 12, 2011

Great experience - it was quick and very satisfying. Out agent was very friendly professional and efficient. The prices were very competitive as well.I highly recommend this dealership.

amsides

Nov 7, 2011

I must say my experience with Mercedes-Benz of Tysons Corner was outstanding. My Internet Sales Manager, Ayman Elasady, went over and above my expectations. I honestly did not expect to leave there with a car but I did. Mr. Elasady is definitely a man of his word. This is the most plesant experience I have EVER encountered when purchasing a new car. I will definitely send others to Mr. Elasady.

dcadave

Oct 30, 2011

I was greeted enthusiastically by Ayman Elasady immediately when I arrived. He had the new vehicle prominently parked at the front of the dealership for my convenience. After test driving and evaluating the unit, we began earnest and amicable negotiation toward a final price. John Colon, the Sales Manage, entered the discussion and indicated that, although past closing time, they would make the deal work and do the final preps on the GLK for me to drive it home on that Saturday night.We never got contentious in our discussion and did arrive at a satisfactory deal in a relatively short amount of time.At all times I felt that I was treated professionally, courteously, and respectfully by them and by everyone at the dealership. This is my first purchase of a "luxury" car and I must say that the sales/dealership experience lived up to the reputation of the Mercedes-Benz brand.

kathy

Oct 28, 2011

The salesman we worked with was very professional and attentive. He knew the car features very well. He was very patient and was able to answer all of our questions. We would give him 5 out of 5 stars for certain!!! We would highly recommend working with him and would buy from him again.

RAColon

Oct 26, 2011

On October 3, 2011, I decided to pay a visit to Mercedes Benz of Tyson, and look at their inventory of previously own C-class 300. A couple of weeks before I tested a couple of BMW's Series 3 (328i)at other dealers. I was looking for a vehicle mid-sized, V-6, with a responsive engine, good handling, good suspension, good braking, all wheel drive and most of all, a pleasure to drive. To my surprice I found all of those qualities in the Benz C-300 4Matic Sport. When I took it for a drive with one of the sales people (Mike Skarlatos)I was sold. Mike took his time to explain all the gadgets and whistlers that the vehicle have, specially the way it handles. The reason I chosed Tyson's, was because that day,the weather was cloudy, rainy and cold and Mike came outside out of the comfort zone of their nice facility and introduced himself, greeted me and make me feel welcome. The service related to the financing with Ms. Saab was very fast, courteous, proffesional and she also took her time to explain all the options available related to The financing and warranties. The rest is history and I am ejoying my vehicle. So if you are looking for a dealer that have pressional personnel with knowledge about their product and a place were you can develop a relationship for the preventive maitenance of the vehicle, look no further and give Mercedes Benz of Tyson's Corner in Virginia a chance. Respectfully;R.A. ColonVehicle Skills Instructor (EVOC)Local Law Enforcement Agency

sasjm

Oct 26, 2011

Fezs was great to work with . He was very thorough and had/has great follow through!]I will call him the next tome I need another car.

vcir100

Oct 24, 2011

A few weeks ago, I decided it was time to trade in my several year old SUV and buy a new, more fuel efficient car. After considerable research, I decided to purchase the 2012 Mercedes Benz MB350 BlueTEC. Much to my surprise, I discovered that many others like me had made the same decision and finding a MB350 BlueTEC was going to be a little more challenging that I thought. I contacted several area Mercedes Benz dealers and was disappointed in how evasive some were and how slow to respond others were as well. That is, all but Mercedes Benz Tysons Corner and their Internet Sales Manager, Ayman Elasady. Ayman responded promptly, courteously, and with the kind of detail new car buyers need to make an informed decision. After a few email exchanges and a couple of quick telephone calls, we agreed to meet at the dealership for a test drive and talk about the MB350. I couldn't have asked for a better experience! I was sold on the car after only a few miles of driving, sold on the dealership once I looked at their well organized and spacious facility, and especially sold on Ayman and his professional and patient approach. Three hours after driving in I left with my new MB350 BlueTEC. So...here's my advice: Choose Mercedes Benz Tysons Corner as your dealer and you won't be disappointed. Next, call Ayman and ask him to help you find the Mercedes Benz you've always wanted. You'll end up like me...a very satisfied customer eager to pass the news on to the next prospective buyer.

yogis06

Oct 23, 2011

We bought a GLK350 from MB of Tysons and had the best car buying experience. If you live in the DC Metro area and looking to buy a Mercedes-Benz, I would highly recommend this place. Ayman was very nice to work with and very professional. The best part is being an internet sales person he cuts through the chase (haggling) and shares valuable pricing insight which made our decision easy. I only wish other dealerships learn from this review and train their "Sales People" to be as straight forward and customer-oriented.

jimsuh

Oct 7, 2011

Bought a 2011 e-350 from M-B of Tyson's Corner. I am from New Jersey and bought the car in Virginia. I got a tremendous deal and the car that I wanted. Ayman Elasade was the Internet salesman. Everyone at the dealership was courteous and professional.Aymanaccepted my offer and there was no haggling at all. In the future I will by only fromM-B of Tysons' Corner, the dealers in New York, New Jersey have to learn from themhow to treat customers and make deals.

mvonnordheim

Oct 7, 2011

During a visit to the D.C.area from 2 through 4 October 2011, I became worried about a strange noise emanating from my 2004 E320 station wagon. Whenever I accelerated from a standing position, I would hear a squeaky, groaning or moaning noise that I thought came from the right rear wheel. Unwilling to make the long 440 mile drive back to Ocean Isle Beach in N.C. without knowing what the problem was or having it taken care of, I called my long-time service representative, B.J. Alger, on Monday afternoon, explained the situation and asked whether he could make an emergency appointment for me the following day as I had to be back in N.C. the evening of Tuesday but was prepared to spend another night in the D.C. area if a repair would take longer. On Tuesday morning at 10.30 I pulled into the service area and within 5 minutes Michael Peyton (System Technician, Master Certified) asked me to drive him around for a minute or two so that he could listen to the noise. He heard it and stated unless he could look underneath the car he could not be sure what caused the noise which he thought came from the front. The possibilities, according to him, ranged from failing engine mounts to drive train trouble. Ten minutes later he was back with a big smile on his face and asked me to drive him around again. This time the noise was gone. It turned out that a piece of wood about 5 inches long and 1 inch thick had become wedged between two metal plates near the transfer case. During acceleration this caused the plates to vibrate and produce the noise that had worried me.Time spent at Mercedes Tysons Corner: 30 minutes. Cost: $ 0. By 11.00 a.m I was on my way to N.C. and I could not have been more satisfied with the service I received.Manfred von Nordheim

bev813

Oct 4, 2011

Tysons Corner Mercedes has a freindly and clean atmosphere. We went in to see the CLS 63 AMG that Alan Khani requested us to and fell in love with it!!! Demetri Giannakopoulos spent half the day with us comparing vehicles of which color and model we wanted to have and left two days later with a new Mercedes!!!Thank you Alan Khani and Demetri Giannakopoulos.

franktibbs

Sep 7, 2011

Without question: Credibilty ! The salesperson was excellent: c,ustomer satisfaction driven, open, honest, candid. Could see the pride in working for the dealership and selling Mercedes cars.

bsthein

Sep 1, 2011

We purchased a 2011 C-300 from Internet Sales Manager Ayman Elasady. Prior to meeting with Mr. Elasady, we had conducted extensive internet research and had personally visited six other Mercedes-Benz dealerships in the Virginia, Maryland and PA areas. By far, Mr. Elasady was the most professional, knowledgeable and impressive sales representative we had encountered. He painstakingly reviewed our voluminous literature/research, and without hesitation, went about procuring our C-300 for the best price with the best package. His transparency, candidness and likability have won the Mercedes-Benz of Tysons Corner Dealership our lifelong support and commitment.

tlpoole

Sep 1, 2011

Mike new exactly what we were looking for in a used Mercedes! Didn't try to push us into something we didn't want. Got us the best deal on our trade in. A great people person. Wish there were more sales people like Mike. Continue to be the honest person you are Mike and much success in the future!!!Thanks,Claywood and Toni Poole

JL2011MB

Aug 25, 2011

Wonderful experience. Ayman Elasady was especially responsive and helpful. Financing office tried to be helpful, to find the best loan rate. Tags were completed on time. Great dealership. I look forward to maintaining a relationship with Mercedes Benz at Tysons Corner.

jayahern

Aug 21, 2011

Today my wife and I bought our second new car from Ayman. It was a terrific experience. Ayman was the most efficient and professional salesman we have encountered in over 35 years of buying cars. He was pleasant, knowledgable and was able to get us a terrific price, with no haggling...was clearly into customer satisfaction and our interest. a real pro. We will buy again and will refer others we know who are interested in buying Mercedes.Jay and Phyllis Ahern

stacielamour

Aug 19, 2011

Fez and his Finance Manager Arunda were awesome! First of all, Fez was really laid back yet very professional. Not pretentious by any means like some of the other Mercedes reps I had the unfortunate pleasure of dealing with. He did not place undue pressure on my husband and I when we were searching for a GL 450 and he was great at explaining the features of the vehicles. He and his team were able to reassure me that my needs would be met regarding the car buying process. Best of all, I left there with an AWESOMELY priced 2009 GL 450 with an interest rate I never dreamed I could get. I left there floating on a cloud in my new Mercedes. Our experience there was unmatched to any other car buying experience we have EVER had, and over the years we have had many. To seal the deal, the follow-up after buying the car is great. My husband and I now know we will be going there to trade in our second vehicle. They will have another sale from us before the year is up! We live all the way in Bowie, Md, but they are worth the distance to VA.

TedFisch

Aug 19, 2011

The entire buying service at Mercedes-Benz of Tysons Corner was outstanding because of the excellent service by Sales Manager John Colon, Mike Skarlatos and Leo Dionisio. I drove BMWs for the past 20 years and most recently a BMW 5 series. However, I recently purchased a new Mercedes-Benz C300 sports sedan and the driving experience, precision handling and luxury was awesome, really so much better than BMW. Also, if you are a USAA member there is special pricing available. In short, I would highly recommend anyone considering purchasing a Mercedes-Benz to visit Tyson Corner and ask for Mr. Colon and and Mike Skarlatos for a test drive and chat. What I liked most was there was no pressure and the outstanding service provided by Mr. Colon, Mr. Skarlatos and business manager Mr. Dionisio was extraordinary and made the experience a true pleasure. One thing I really liked also about Mercedes-Benz of Tyson is the selection of various lines from C class to S class, so it offers a full range of options and prices.

jcarbe

Aug 18, 2011

Our experience at the Tyson Corner Mercedes Benz Dealership was outstanding. Our Sales Representative, Joe Navarre, was very knowledgeable, friendly, professional and went out of his way to make sure we were satisfied customers. Joe was recommended to us by friends and he exceeded all of our expectations. He found the perfect car for us and we certainly appreciated all his efforts. We recommend Tyson Corner Mercedes Dealership and Joe Navarre without reservation.Jackie & Paul Carbe

GClarke

Aug 15, 2011

Kenneth Ham was my sales associate. I have to compliment him on his follow up and service. Ken is very knowledgeable about all products and models offered through HBL. When reasearch was requested he responded quickly and accurately. Finally a car salesman I feel I can trust.

Cparthas

Aug 11, 2011

We bought our certified R-350 here and it's definitely one of the best dealership in the area, very customer centric and helpful. Joe was simply the best sales person I have met. He was very clear on communication and answered every single question I had. His knowledge on vehicle was deep. And kept helping me with stuff even after sales was complete. I would absolutely go there for my next car and recommend Joe and Mercedes Benz of tyson's to anyone for their benz purchase.

LTJONES38

Aug 8, 2011

This was one of the best car buying experiences I've ever had. I must say that Mercedes Benz of Tysons Corner knows how to treat their customers. My most memorable experience would be working with Fez he was courteous, kind and made my time there well spent. To top it off I had a headache and he found some pain killers for me. It was GREAT!!

tessitor

Aug 3, 2011

I generally buy cars from private parties--because I do not trust dealers and I do not want to play their games [ which I don't understand]. in addition I do not trust the sales persons for the same reason.BUT--being a professional person in Finance--I have NEVER [ 64 years old] had such a great experience. Alan was professional and did everything to please me both with service and purchase price.Also the "Brick and Mortar" or showroom is as professional with sales persons ready to assist with NO pressure.I have already told many of my associates and hope Alan Khani is rerwarded accordingly.

cvonGoins

Aug 1, 2011

Ms Jenkins was excellent and assisted me with the purchase of a used RAVA 4. Ms Jenkins promised to get the title on or before Wednesday 8.3.2011, so I can ship the car overseas to my mother.I would recommend the dealership and Ms. Jenkins because of their professionalism and hard work for the customer (ME). However, the most important reason I would purchase a car from Mercedes-Benz of Tysons Corner. The dealership and Ms. Jenkins were very friendly to my family and my 7 year old son.Charles vonGoins, CEOvonGoins CorporationceoatvonGoins.com202 486 0864

Jahtoots

Jul 31, 2011

7-30-2011.We would sincerely like to THANK Fez and Adolf for providing such SUPERB customer service for our first luxury car purchase-2009 ML350. This experience was painless and very reassuring. Fez is a very patient sales person, spending time to describe the advanced technological features of the SUV and answering each and every one of our questions. As for Adolf, he really went above and beyond to make us feel comfortable and confident about this purchase. His longevity and experience in the sales business really showed and we cannot say enough to describe how happy we are with this purchase. THANK YOU VERY MUCH! I HIGHLY recommend Mercedes Benz of Tysons Corner for your next purchase. -Joanelle and Paco

wmartin25

Jul 29, 2011

Joe Navarre exceeded my expectations for what a salesman should be and how a dealer should treat there customers. He was professional in every way and the Persian food he recommended after the sale was great.

dbailey168

Jul 26, 2011

7-24-11 We purchased a 010 E 350 coupe and we love it. Great customer service. Mike Skarlatos could not have treated my wife and I any better . Very professional. Mike met us half way to deliver the mercedes. Mike and the General Sales Manager gave me there cell #s and were very helpful. I would recomend Mercedes Benz of Tysons Corner to any one looking to buy a Meredes. We will purchase our next Mercedes from them. Dan Bailey.

darenjames

Jul 25, 2011

Very efficient operation - My sales person was Rosanne Baggett and she was great. She was prompt and responsive to all of my questions and concerns regarding the vehicle.

mkhan

Jul 25, 2011

I had an awesome experience at Mercedes-Benz of Tysons Corner. My sales adviser was Clayton Garrett who was excellent and very pleasant to deal with. He was professional, knowledgeable, friendly, and not at all pushy. I highly recommend this dealership and especially Mr. Garrett who provided an outstanding service!

amymehmetoglu

Jul 21, 2011

We had a great experience working with Clayton Garrett. We visited the dealership several times to test drive and check out the vehicle and Clayton was patient and informative. When we were ready to actually get the car, Clayton and his management worked hard to give us an excellent deal. We would recommend this dealership to our friends and family.

mholt

Jul 20, 2011

This was an easy transaction. Sam was great to work with. She walked through every function in the car before I left. She followed through without being a pest. She made sure by blu-tooth was operational and took me to meet the service team. Everybody I dealt with was helpful and pleasant.

Berdby

Jul 17, 2011

Bill Detwiler made my sales experience as easy and quick as possible. Extremely knowledgable about the Mercedes. I will recommended to others in the market for a Mercedes.

Elkhawaga

Jul 14, 2011

Great dealership, great service, great atmosphere, great set up, great selections, great everything, I love this dealership, they made my ML350 purchase a very special oneI was helped out by Ayman Elasady. Ayman is awesome. There definitely weren't any of the typical 'games' you encounter when buying a new vehicle. I let Ayman know of what I could afford as well as some obstacles to overcome regarding the lease. I have to say, he worked hard to get the deal done. It was a stretch to keep within my budget, but we ended up getting there! The manager who finally approved the deal was quite easy to work with as well.Ayman clearly knew the brand well and also had a passion for Mercedes. It was a great buy, I got a great deal and I absolutely love the ride.Ayman Elasady, thanks a ton for being such a helpful link in the logistic chain...you really made a difference in my day.

jmcleangl450

Jul 11, 2011

We have purchased a number of new cars over the past few years, and our experience with Ayman was among the best. Tysons had a good selection of the vehicle we wanted so we could compare color combos and options on-site. Ayman quickly and fairly assessed our trade, offered a great price on the new vehicle, and made the negotiation as un-car salesman-like as possible. He answered all of our questions and was very friendly and helpful during the entire process. We were able to get out the door from start to finish in a little over two hours.This is one of the best car buying experiences we have had and do not hesitate to fully recommend Tysons Mercedes and Ayman.

abeerelbilawi

Jul 10, 2011

Excellent service, Walked in looking for an SUV and was matched up with a great sales guy Ayman Elasady who was helpful and attentive. Test drove the vehicle, sat down and talked about options, and bought the vehicle - picked it up on the next day and was out of there in no time. Smooth and painless experience. Didn't walk out of the dealership feeling slimed and actually would send people to the dealership.Way different feeling than my experience with other dealerships.Thanks again Ayman and I do appreciate your help a lot.

Seauflow

Jul 9, 2011

One of the best car buying experiences that I have had. The sales consultant responded to the inquiry I had on a new E350 and he responded immediately even though it was after business hours. The price that was quoted was the price offered, no haggling needed. I had been researching this model of MB 5 months and this was the best deal out there of all the MB dealerships in the Washington D.C Metropolitan Area. From the time we arrived to the deal completed was a little more than 2 hours and thats with the test drive. The process was efficient not rushed. If you are looking to purchase a New or Used Mercedes, I would highly recommend visiting Mercedes Benz of Tysons Corner and asking for Ayman Elasady..

CA1Cutie

Jul 1, 2011

Great customer service. They took care of me as soon as I walked in and made sure to answer all of my questions. They were very informative and honest about my options when turning in my Leased C350 and took the time to explain all of my options, both positive and negative. After I spent months trying to figure out what to do with a baby on the way (buy out the lease, re-lease, buy pre-owned, buy new, etc.)and running all sorts of numbers, they were able to help me purchase a new ML350 at a great price and great financing with no sales pressure which all together made a world of difference. Thanks Mercedes of Tysons!

georgebolton

Jun 21, 2011

Fez was very attentive and helped with the whole buying process even though I have not bought a car yet. I did feel a bit haggled over when we had to go over the price 3-4 times, even with a check engine light on in the car. Quite surprising that a check engine light would be in a car on the sales lot and still Fez handled it very well and made sure everything was taken care of. He also was helpful buy following up on the sales process to make sure I was satisfied with my choice since moving on to other options with the end of the month coming up.

sdlove

Jun 10, 2011

Barbara Sisco was sweet and very kind to me. Most dealers seemed to be judging and pushy. She was patient and open minded. I appreciate her and the customer service she gave to me. She is a keeper!!! Thanks a bunch Barbara. Your customer in the future. Stephanie

Ciciwms

Jun 5, 2011

From the moment I saw my car on the Internet, the respect and service I received was remarkable. I absolutely love my salesperson, Fez Shahid. I am looking forward to the continued excitement of being a Mercedes owner as well as impeccable service at this dealership. Also, the finance process as well as the rep, Leo D., deserves an award. I can't say enough how much I loved my overall experience. Of course, I LOVE MY CAR. Thank you Mercedes. Francine Williams2008 Red C300

leonardomelo

May 29, 2011

Great place to buy a Mercedes-Benz. Very good options, great facility and great salesman Michael Skarlatos. The dealer did try its best to accomodate my needs and the price range I was looking for. Payment method was also very flexible. The price they gave me for a trade in car was reasonable, reason why I closed the deal with them.

Patrice Lyons

May 28, 2011

I was very pleased with the overall experience in purchasing my lovely new car. Mr. Hahm and his colleagues, including Mr Dedeking,were informative and helpful. I have owned a Mercedes in the past and am familiar with the quality of the service provided by HBL dealership.Patrice Lyons

dave.atkinson

May 26, 2011

I was greeted by a warm personable salesman "Ayman Elasady." He made the entire experience very pleasant. I did not feel pressured into buying a vehicle, and felt that i received a very good dealer on the lease of a new car. I thought the sales person was very knowledgeable and I would recommend Ayman to my friends.

sbaig05

May 22, 2011

I recently purchased my first Mercedes Benz with this dealership and I would have to say that the people I worked with were all very nice and helpful, and made the whole buying experience as smooth as possible. Originally I walked on to the lot not even expecting to buy a car, but was approached quickly by Clayton Garret who was very helpful and not pushy during the whole sales pitch (big plus for me since I hate being pressured!). He listened to my criteria and quickly found me what would soon be my future car (a C300). During the test drive he answered all my questions and definitely put me at ease with his friendly attitude and manner. Even when it came down to the pricing it was all handled very efficient without a lot of back and forth or haggling which I also hate. As for the financing, I worked with Leo Dionisio who was also very helpful with the paperwork and maintenance/warranty options. Overall, I was in and out with my future car in less than 3 hours. I would highly recommend this dealership and in particular the two people I worked with.

michaelgmulcahy

May 20, 2011

My E430 4 MATIC is nine years old. I brought it in for its regular service plus some wear tear repairs on the ECS, rear drive and axle, brakes, etc with over 127,000 miles on it. Sam and Bobby did an absolutely awesome job on the car and now it drives as if it just arrived from Stuttgart. Purrs like a kitten, quite, and drives magnificently. Thanks much!!

careaboutbenz36

May 5, 2011

I see all these review's on here kissing butt to this dealership and the service people and the manager. It is obviously employees writing these reviews. Mercedes-Benz of Tyson's is a train wreck as far as there service department goes. I go there only because it is right next door to my work and usually I take a day off work if I have to take my car there it's so horrible. My last visit I think I worked with my 11th service advisor. Knowing about the car business somewhat I know its a high turnover business but this dealer keeps no advisors for any length of time except for one guy but I think he is gone now also. I now go to American Service Center were true professional's take care of me every time.Just by the pricing at MB Tyson's I can see they only have one thing in mind and thats ripping customers off. Also there advisor's are not trained and or even seem to care because they are only going to be there a few week's anyway.I will never step foot in that factory again. Beware of this Dealership. Just an opinion of course so take it how you like.

ejeffrie

Apr 28, 2011

I found Mercedes of Tyson's Corner when I was shopping for a Jaguar XJR. I can't believe it when I saw that the dealer was selling the 2004 Jaguar XJR with 41k miles.Anyway, the sales person who took care of me was Barbara Sisco. Let me tell you about Barbara, she is a rare sales woman. Yes, she is a lady and she was wonderful to work with. I work at the IRS Headquarter in New Carrollton and I was busy because the April 18 tax deadline was near.Barbara was willing to drive the car to the IRS office which I really appreciated very much. She made the process of buying the car very painless and very easy. She basically disclosed the condition of the car thoroughly to me before I bought it.The only thing that she missed was the extra key. Barbara told me that the Jaguar had 2 sets of key but there was only one key. Well no body is perfect and I don't expect Barbara to be 100% perfect because she was pretty much honest from the beginning and she was extremely helpful. The tires were flagged during Maryland inspection but the inspector said that they need to be changed pretty soon. It was expected for a used car, so I bought 4 set of new tires online for the Jaguar.She told me that the car was flawless and wow the Jaguar XJR was clean. Even my friends at work were very impressed! They said that the car was shiny and it is in a like new condition!I love the fact that I didn't have to drive from Maryland to Virginia to do the paper work, Barbara Sisco basically made my life easier. She emailed all the paper work that I need to sign and fax them back to the dealership from the comfort of my own house! When she arrived at the IRS, I basically had to sign few paper work and I had to give her the check.Anyway, thank you very much Barbara for being very patient, accommodating, honest and pleasant to deal with. I wish the best in your career in car sales! I recommend you to talk to her when you go to the Mercedes of Tyson's Corner. She will make you a happy buyer!

Tori Aulabaugh

Apr 27, 2011

My husband and I are very satisfied with the sales experience we had at Mercedes-Benz of Tysons Corner. We are a first time buyer of MB and we were given a no-hassle sale. My husband doesn't like the back and forth of negotiating a sale. He knows what he wants and what price he's willing to pay and Edward Moore made sure he got what it took to make the sale. The car is terrific and we are loving it. We may have to go back when my Toyota Sienna is ready to be replaced.Great service, great price. Thanks to Edward!Tori AulabaughFairfax, VA

stcamp

Apr 25, 2011

This may be the place to buy but think again about the service. We have been using them for years. My wife father used them for many years. After today I never will use them again.Why?They never remember to turn the nag light off for service anymore.The car has been in twice, maybe three times, for the A/C. They have only made it worse.Over the years they tried to sell us on unnecessary repairs. Always the S belt. My favorite was the woman service tech who told my wife that we needed new tires ASAP! I had just put four brand new tires on the car less than 6,000 miles before. The other was when we picked up the car and it smelled like tacos inside. Someone had lunch in there. I complained. They promised $200 off the next service call. The next service call they had no record of the promise. Today it was the same old BS. Why did we keep going? Habit. Because my wife FIL went for years and still does. We just bought a Porsche from the Penske Group. I hope their service dept is better.UPDATEApparently the dealership reads these comments. For all I know it could be a dealership website. Regardless, the response from HBL was very good. So we will continue as customers. We shall see.

nikkhoo87

Apr 15, 2011

Mike was friendly, accomodating, and best of all, didn't judge me based on my age or appearence. Other Mercedes and BMW dealesr i've walked into have brushed me off based on that. Mike was eager to help me, took me for a test drive right away no questions asked, and got me top dollar for my trade in. He didn't pressure me and emailed me with updates. When I wanted a little more money knocked off the car for some minor dings etc, Fred D. (Manager) worked with Mike and came to a number that worked for both of us. A week later, I asked if I could have the car aligned because it was showing some uneven wear, Fred let me come in without argument and get that done. It was overall a pleasant and satisfying experience. I'd definitely come here again. Both of them treated me with respect and made me feel valued as a customer. Coming from Nissan, it's a stellar jump. Bravo

swimer

Apr 11, 2011

I've never been treated so fair by a car dealership/salesperson. Talking with Barbara was like talking with a friend and she made the sales experience fun, friendly, and expedient. She is not the stereotypical car salesperson and I will choose to go back to her as well as send as many people as I can to her. I did not feel cheated--as I have been previously--and she was more than fair with me. I thoroughly enjoyed the experience and would recommend her and the dealer to anyone looking.

Risden B. Wall, Jr.

Apr 2, 2011

This was our first encounter with this dealership. The expertise and professionalism of our sales representative was the primary reason we purchased the vehicle. We also have previously owned two other Mercedes and have been very satisfied with the quality and performance.

RSPRUILL

Mar 17, 2011

I have given this rating because Barbara was great to work with. I was actually able to work out much of the deal over the phone before comming into the showroom. Barbara Sisco worked with me in getting to an acceptable final price for the vehicle.

CLAY-COUPLE

Mar 11, 2011

Sam was awesome! Our experience at HBL, LLC was awesome!Once I introduced myself to Sam, she immediately made my wife and I feel comfortable and began to ask questions about the type of vehicle we were looking for. She was very attentive and professional by focusing on the traits of the vehicle that would interest us. She invited my wife and I to test drive each of the vehicles we were interested in, and she took the time to explain the typical mannerisms of each vehicle we drove. She was a source of solid, objective advice, which was something my wife and I needed during what would typically be a somewhat stressful event.She took us to Leo Dionisio Financial Manager, who walked us through a fiercely complex process with ease. He took the time to find out our financial comfort zone, and explained the process. He then devised several payment plan options enabling my wife and I to decide on a plan suitable to our current situation. We cant thank Leo enough for his time and effort. He's another awesome part of the HBL Team. Great Job!!!

mbergin01

Mar 8, 2011

Sam Jenkins was wonderful. She sold me the used car I wanted, and showed me the items her dealership had already fixed. This gave me great confidence in the purchase. On the day I made the decision, we found a squeaky fan motor, and she had the entire blower assembly replaced. This certainly cut into the dealer profit, but it truly made the sale, and made a future repeat customer.

srepta

Feb 24, 2011

When car was brought in for service for a problem with the transmission, recommeded flushing the system, which they did but did not chnage the filter, failure to do this has voided my warrenty. Not only did they not do this as it should have been, stated to warrent company that it doesn't need to be done until 5yrs or 50,000 miles. This is not what the printed manuel states is required. I now have a transmission that needs to be replace on a 100,000 car which had 31,000 at the time and now has 45,000. This problem existed and was brought in twice for the problem, the first time it was still under warrenty. I am so disappointed in MB. My previous SL500 lasted 12 yrs over 200,000 miles, and it was in the shop less and cost less than this one has already.

Carroll

Feb 23, 2011

Was not contemplating MB because do not care for the design of the ML. Stopped by the dealer because we were in the area at other dealers. Turns out the GLK 350 fit our needs perfectly and the dealer had the color we wanted with the options and gave us an excellent lease. Very professional to deal with.

wswiller

Feb 15, 2011

INTRODUCTION:It is hard to know where to begin in describing how positive my experience was in dealing with Mercedes-Benz of Tysons Corner during the course of considering, and ultimately purchasing, a C300 sedan. Across the board, everything was first rate, and I am thrilled with my purchase, with absolutely no sign of buyers remorse. I feel like I got a great deal, and in fact, two full weeks later, I still smile upon getting into the car. Heck, I smile just looking at the thing sitting in the driveway! I am delighted to be able to write that, for I have to confess that like many, I am naturally inclined to be skeptical of auto dealers. After dealing with MB of Tysons Corner, I feel as though I have met a dealer that I would LIKE to do business with again in the future. What follows is a walk-through of what my buying experience was like, from start to finish.INITIAL CONTACT:I had not even planned to purchase a Mercedes. I previously owned a BMW 325ci, and was exploring the purchase of a newer version of the same. At my fiances suggestion, I visited the Website for MB of Tysons Corner, and found myself attracted to the C-Class sedan. The website provided lots of pictures and information, and convinced me that I ought to at least go take a look. My fiance beat me to the dealership that evening, where HAMID MAFIDI politely introduced himself, and in the time it took for me to arrive, she explained to him what I was looking for. THE SALES PROCESS:When I arrived, HAMID introduced himself in the most down to earth and sincere manner completely contrary to the sales pitch personality I expected. HAMID (and several other individuals in sales that I had incidental contact with while there) struck me as very professional and low pressure. HAMID knows he has a product that literally sells itself, and he didnt feel the need to give me the hard sell. I really appreciated this about HAMID, as Im a pretty low key guy in general, so this approach works well for me. My fiance had informed HAMID that I was considering another BMW as well, and rather than launching into a panicked hard sell with reasons why BMW does not compare to Mercedes, he simply acknowledged that BMW had fine cars too, and offered to familiarize me with his product so that I might be able to make the informed decision my visit there had been intended to do in the first place. We first identified the type of car I was interested in, and price range, and then he obtained a vehicle that we could take out for a test drive. When we got back to the dealership after the test drive, I told HAMID I was very impressed, and wished to give the possibility of purchase greater thought. My visit to MB of Tysons Corner occurred on a Wednesday evening, and I had made plans to visit my BMW dealer that Saturday. I told HAMID about this schedule, and my desire to Sleep on it, and rather than worry that he might lose the sale if I walked out the door that night without signing on the dotted line, he was completely professional. I told him I wished to move quickly, and would be in touch with him early the following week.THE PURCHASE:As one might expect, HAMID left me a message the following day, thanking me for coming in, and leaving his contact information should I have any questions. While this is simply good customer service, after having met HAMID in person, and witnessing him spend some 90 patient minutes with me the previous evening (going over options, pricing, and providing the test drive), I felt that there was also a good dose of sincerity in the call as well. Over the weekend, I had made the decision that the MB was the way to go. Things got busy at work, and by the following Wednesday, I had yet to get back to HAMID. A low pressure just checking in voicemail from HAMID on Tuesday was followed by a call on Friday, which I was happy to pick up on. I told HAMID I would be in the following day, Saturday. HAMID told me that he would ensure that the car I was interested in would be in the show room, detailed and available for easier, and closer, inspection. When I got there, the car literally jumped into my arms. It was a no brainer. But first, there remained a few negotiating details to address.NEGOTIATIONs & FINANCING:HAMID and I performed a walk-around of the vehicle, prior to closing the deal (I was buying Certified Pre-Owned). HAMID noted a couple minor items that needed to be addressed, as did I, and we agreed on how the fixes would be reflected in the sales price. This did require HAMID to discuss certain things with his Manager, ADOLF AFFUL , who himself worked to get me into the car by helping us settle on what I feel was a very fair price for all involved. ADOLF essentially said that he wanted his customers happy so that they would keep coming back. He could have also said so that I would tell others, for that is what I am most happy to do today through this review. The negotiation was important to me, for I wanted very much to feel good about my purchase, enough so that I would like to do business with MB of Tysons in the future. Confirming in my mind that the dealership was of good character was essential to me, and the dealership passed with flying colors.Once a sales price had been established, HAMID brought me over to the Financing Office, and introduced me to LEO DIONISIO, the business manager in that area. LEO walked me through some additional options I could add on (Extended Warranty, Tire and Wheel Replacement, LoJACK, Front End Laminate Protection, etc.). As I made my selections, LEO ran pro forma numbers for me, factoring in different amounts of down payments. When we hit upon a good combination, LEO drew up the paperwork, I signed, and I was out the door to my new car, which had been brought out to the parking lot and prepped for me. The whole financing process took about 35-45 minutes and was painless. LEO was a pleasure to work with full of personality and very good at what he does.HAMID met me at my vehicle and walked me through how everything worked. Knowing I was eager to get driving, he handed me a couple complementary key chains, and urged me to call him with any questions that might come up. And with that, I was off.OVERALL ASSESSMENT: OUTSTANDING!As mentioned at the outset, my experience with Mercedes-Benz of Tysons Corner was nothing short of superlative. HAMID and his fellow professionals far, far, exceeded my expectations, and as a result, I now have a car I feel great about and a relationship with a dealership I actually LOOK FORWARD to dealing with during the life of the vehicle, and hopefully, several more vehicles to come. To be able to write those words evokes a remarkable feeling. I commend MB of Tysons Corner for making manifest in its operations the professional and customer-driven culture so clearly present. Through its actions, not only does MB of Tysons Corner acquit itself honorably, but it further burnishes the Mercedes-Benz brand, which in turn makes me an even happier purchaser/owner. I highly recommend this dealership for those readers considering the purchase of a Mercedes-Benz!

lrcoleman

Jan 17, 2011

From the moment of contacting HBL of Tyson's and speaking to Hamid, my customer service experience was great. Hamid schedued a time for us to meet and he showed me the vehicle and before I knew it I was driving off with the vehicle. Being an existing customer of HBL I really appreciated their devotion to retaining me as a loyal customer.

louisedson

Jan 10, 2011

I went searching for a vehicle online at Mercedes of Tysons corner, once I found the vehicle I was interested in I called the main number and asked to connected to any sales associate. The kind receptionist passed me through Mike Skarlattos.Mike Skarlattos was a professional and a gentleman (I felt like I hit the "jack pot"), he made the buying process easy and very informative for me and my wife. He also went above and beyond to make sure that everything that I needed was taken care of in a short amount of time.Overall my car buying experince at Mercedes of Tysons Corner was the best ever and I would recommended Mercedes and Mike to anyone.

Frieszland

Dec 19, 2010

I arrived on a very busy Saturday without an appointment, expecting to just review the pre-owned C-class Mercedes Benz cars that the dealership had in stock and then move onto a few other MB dealers in the area.The salesman, Feroz Naderpoor, quickly greeted me and asked a few key questions about the type of car and options that were important to me. Without hesitation or further research, he took me on a tour of exactly the right cars. It didn't last long! The fourth car was exactly what I wanted - a silver C300 Sport 4Matic with Navigation and a sunroof. Rather than close the deal and move on, Feroz suggested I try a few different models within my price target to ensure I had selected just exactly the right car. As I was reviewing them, he answered questions on each car's options and ownership history. Once I was sure (and it was my original choice), he gave me great advice on the warrantee option without steering me into choices I did not want or need. To ensure all of the little details were not forgotten he ensured the car was completely prepared for delivery and he took care of a few details that I had not noticed or had a chance to discuss with him. There was no doubt that his sole focus was to ensure I had a great experience purchasing the car - and I most certainly did!

majid

Dec 2, 2010

That was my first car ,so I had stress. But when I was with Ms. Samiha Jenkins in well known Mercedes-Benz dealership my stress reduced.she treated me respectfully, professionally and kindly. She advised but never pushed me. I trust her and the company and bought my used car with good condition and reasonable price in two hours easily.I highly recommended Ms. Jenkins and Mercedes-Benz of Tyson Corner.

hengief

Nov 16, 2010

After getting emails and phone calls from Nam Su at Mercedes in Tysons, to remind me that my lease was approaching it's maturity date, Ive decided to walkin one Saturday and see my options and decide between Mercedes and BMW. Even though, I have not been in the showroom since my last purchase in November 2006, my sales consultant Nam Su recognized me right away, he went above and beyond to make my buying experience as easy and comfortable as possible. He was extremely pleasant and courteous. I recommend this dealer to anyone who is interested in looking into purchasing a new Mercedes.

sunshine x

Nov 2, 2010

Bought a certified mercedes by phone, flew in to pick it up.Sales person (Joe Navarre) picked me up from the airport and a few hours later all was taken care of and I was back on my way to Florida.Car (and all other things) were as promised and it was overall a good experience.Only comment i could make (and this is really no big deal) is that the interior could have been detailed a bit better.

dew73

Oct 28, 2010

I have been known to walk out of dealerships who resort to tactics that are insulting and a waste of my time. Initial contact was made on Monday morning and there were three short phone calls and a fax on Tuesday. Price negotiations were fair, equitable and without any of the pressure that too often appear with car purchases. I drove 3 hours in the rain Wednesday morning to make my transaction. After inspecting the car, a test drive and completing paperwork in a seemless fashion, I drove off in a perfect 2010 E350 Coupe that afternoon. The Sun appeared, it seems requested just for me, for my trip home. The entire experience was professional and Michael Skarlatos was top notch. I will happily recommend him, and this dealership, to any who are interested in a Mercedes. Highly recommended!

abhardwaj

Oct 24, 2010

We just purchased a Certified Pre Owned vehicle from Mercedes Benz of Tysons Corner. We dealt with Mr. Fez Shahid. It was a pleasure to work with Mr. Shahid. He was very knowledgeable about the veicle we were considering, and willing to provide any information we requested.They are an efficient dealership, very professional and courteous. The entire sales process was smooth and we never felt that we were being rushed into a decision or pressurized in any way.We would certainly consider purchasing another vehicle from them, and would therefore have no hesitation in recommending this dealership and Mr. Shahid to other consumers.

fraserjchalmers

Oct 21, 2010

Sam Rachidi, along with the Service Team at HBL of Tyson's corner makes each visit an enjoyable experience. Despite the challeneges of the Tyson's Metro construction, the dealership remains open, clean and efficient. Sam ensures that clients are up to date on the progress of their vehicles, explains any work preformed and ensures customer satisfaction through his diligence. I would recommend Sam and the HBL staff to the highest degree.

benz

Oct 19, 2010

These ratings are still not high enough to indicate the wonderful warm professional manner in which we recently received with our purchase MB-Tysons & the two employees. Right from the first point of contact to driving our car off the lot we were treated with utmost respect..Thanks for all the "hospitality"

CLAY-COUPLE

Oct 12, 2010

Hi Mary, Thank you so much for everything! Jana has never been happier driving. She called me today while driving home from work. She sounded so happy I could imagine seeing her smile from ear-to-ear. I can't thank you enough for making whats normally a tense process / situation painless. Please pass on our heartfelt thanks to the gentleman that spoke with us briefly about our options of trading in our Toyota, or selling it (I believe his name was Mr. Wagner). The two of you made us feel welcome. We really appreciated it. Oh...I almost forgot...Leon was awesome! It's amazing how he's able to take what appears to be an extremely complex process and make it so smooth. This was truly an enjoyable experience. I look forward to contacting you in the future. I also look forward to hearing from the folks in the service department. Once again, we are truly thankful for everything. Regards, Wayne & Tokzhan (Jana) ClayProud Mercedes Owners

denver911

Oct 10, 2010

The service and responsiveness that I received from Michael was simply incredible. From the test drive, information gathering and finance department, Michael made the process very painless and he was very professional. I will certainly recommend this dealership.

kostapanok

Sep 29, 2010

I was extremely impressed by the high professionalism and no-nonsense attitude that Rosanne displayed as soon as me and my wife stepped into the dealership. That was maybe a tenth visit to a dealership within a week as I was shopping around for a new lease, so I had researched everything and was ready to go for a good deal. In a matter of minutes Rosanne was able to find exactly the car I needed, and came up with an offer that met all my requirements. She is unbelievably efficient and just a pleasure work with. Both of us will not hesitate to recommend Rosanne to anyone who wants to avoid those famous dealer games.

lawest

Sep 29, 2010

After a bumpy start with the service shop on our 12,000 mile check-up, I am pleased with the transaction. A rep called to assure that their work was satisfactory, and when made aware of our concerns, they were addressed. Further, the shop completed the work on time and also did a fine job washing and otherwise cleaning the car. All said and done, we were pleased. We will continue to use the service shop, and in the end, that is as glowing a commendation as possible.

medranoj

Sep 28, 2010

This is a first rate operation. I walked into the showroom and drove away with a new Mercedes Benz within 2 hours! I traded in my 2009 E-350 for an upgraded 2011 E350 and the process was very smooth - no hassles. Demitri took the time to review my service record history with Mercedes to better understand me as a customer. I consider this - doing your homework! He had 2 automobiles ready for me to test drive when I arrived last Friday afternoon. The new E-350 really sells itself - it is a great value. Leo and Waqner finalized the deal by giving me top value for my trade in and working out manageable monthly payments to fit my budget. Everyone at the dealership, from the receptionist to the mechanics are consistent in their committment to customer service.

SlvrPdle

Sep 27, 2010

Clayton and his sales manager were very welcoming and knowledgeable, and they answered all my questions. I purchased a new E350 and would recommend this dealership to anyone. I will likely drive there for service because my impression of this location is so good; I live in Edgewater, MD so it is quite a distance. I am VERY happy with my purchase and with the customer service I received.

nikolynn

Sep 15, 2010

I had a lease that was coming to an end and not only did Demitri find me a car with the options that I wanted he went out of his way to make the deal happen. I felt like he was in my corner and helped me negotiate the best deal that I think I could have gotten. I highly recommend HBL since this is our 4th car that we have purchased or leased from them since 1996.

COLCarol

Sep 1, 2010

Mary typically handles new car sales and was kind enough to assist in our purchase of a used vehicle. At no time did we feel she was bothered or uninterested in assisting us. She was very professional and informative. What she did not know about the vehicle or process, she obtained the information, down to every detail. At no time did we feel pressure or a "sales" pitch during our experience. Mary followed through on all matters pertaining to the sale. She was always professional and cordial and we would have no problem referring her to anyone in the future. Please let her know that our experience could not have gone any better.

sandydhaliwal

Aug 28, 2010

I have visited a lot of luxury car dealerships over the last several weeks, but I have honestly not met people as honest, respectable, and easy to work with as this bunch at Tysons Mercedes. They gave me a great price for my new 2010 C 300 and my junky trade in. They listened to me and really catered to my needs as a first time car buyer. Most important to me, they treated me with respect, which I have found surprisingly lacking at other luxury car dealerships. I was able to speak direcrtly and deal openly with the sales manager, Wagner. I found this efficienct and productive, and he definitely closed the deal. The business manager, Leo, was hilarious and did not try to sell me a whole bunch of packages I don't need. He treated me like we were old friends, and I felt very comfortable settling the financial details with him. Finally, I must say a word on my 2 sales reps, Rosanne and Mary. Rosanne was knowledgeable and confident, 2 qualities I find very reassuring when making such a purchase. My other rep, Mary, was a true sweet-heart and hugged me when I left the dealership. I can see that she takes her work personally. I will 100%, most defintely come back to buy my next car at Tysons Mercedes -- with this team of guys and gals. Thank you!

cbarnes

Aug 27, 2010

I worked with Fez Shahid and received excellent service. Mercedes Benz of Tysons Corner gave me a wonderful price on my new vehicle and i will definitely recommend them to family and friends.. GREAT experience! I will come back for any other vehicle purchasing needs!

rainmontes

Aug 19, 2010

This was our first experience purchasing a Mercedes and it was excellent! We had been searching for the new ML450 hybrid for a few months with no luck. We saw that Mercedes in Tysons had one and called right away. We were fortunate enough to end up working with Clayton Garrett in new car sales. Clayton went above and beyond to make sure that he had the right car for us and we came in the very next day to lease it. He had taken extra time to get to the office early and become familiar with the car before we arrived. He was extremely pleasant to deal with during the entire process and has been in constant communication with us afterwards to make sure that we had everything we needed. I know that we will be coming back to Mercedes in Tysons for future purchases and I highly recommend Clayton to anyone!

PaulDG

Aug 17, 2010

Bill Detwiler was fantastic! He took time with us; even after the lease was finalized. He even gave us his cell phone number.He told us to stop by anytime we wanted any help with the various on-board systems.Leo, the lease manager was also great.We traded in our 2000 ML-320 (which we purchased here also). It was a great car and it was said saying goodby to it. Hopefully, we will feel the same about the new ML-350 when it comes time to trade it in.Overall, I would highly recommend this dealership!!

robe1hard

Aug 10, 2010

We haven't bought a car there yet but our shopping experience so far with Mercedes Benz of Tysons Corner and Sales Consultant Bill Detwiler will bring us back there as soon as we're ready to buy. Bill is exceptionally knowledgable and sincerely friendly. There was no pressure and all of our questions were answered thoroughly. Bill's experience in both sales and service is a real plus. It was a total pleasure to work with him. The dealership overall also makes a great impression. We toured the service department as well and it was cleanest and most luxurious one I have ever seen.

Tom Petrash

Aug 3, 2010

Have bought 12 cars, best experience ever. Bill really worked to find me the right solution not sell me a car, including use requirements, features, price, etc. - the complete package. All contacts at the dealership were very positive, professional and respectful of my time and needs. Great facility, looks like a higher class operation.Would recommend them to anyone. Worth a visit even if you are not in the market for a Mercedes, I was not and now I am an owner and happy about it.Ask for Bill Detwiler.

aarteaga

Aug 2, 2010

This is the second Meredes I buy from Mercedes Benz of Tyson's Corner over the past year, and on both counts the sales team was superb. However, for our second buy, my wife and I were assisted by Clayton Garrett --- professional in all respects and committed to his customer. Long story short...my wife desired an E-350 Cabriolet and Clayton did all necessary to ensure she drove off with it that night. He worked with management on our behalf and made certain we received the requested price --- not only on the Cabriolet, but also on our trade-in! If you are looking for a salesman who can accomplish mission and take care of his customers simultaneously, look no further...Clayton Garrett is your man. Highly recommend you seek him out, if going to Mercedes Benz of Tyson's corner -- rock solid performer...bar none! RAA

HeeAhn78

Aug 2, 2010

My overall experience at Mercedes Benz of Tysons Corner was excellent. The entire staff was great, but my salesperson, Bill Detwiler, stood out from the rest. Mr. Detwiler was extremely friendly and knowledgeable about the car I was interested in. He really made me feel comfortable through the entire car purchasing experience. Additionally, he showed me the entire facility including the service department.I previously went to a few other Mercedes Benz dealerships around the DC Metropolitan area and I did not receive the same type of customer service, knowledge, and professionalism from them. Mercedes Benz of Tysons Corner stood out by far from the others. I strongly recommend Mercedes Benz of Tysons Corner and will look to do business with them in the future.

mhswirsky

Jul 30, 2010

Purchased 2 cars from this dealership. The experience was excellent. Clayton Garrett was wonderful to work with. He is always very pleasant and in a good mood. He is very patient and spent a lot of time going over the complicated controls on the S class car until I was comfortable with them. I enjoyed working with him.

jmalawer

Jul 29, 2010

the dealership in general and clayton garrett in particular made buying our cars a simple and enjoyable process. everyone we dealt with at the dealership was knowledgable and helpful.buying cars can be a hateful experience but, clayton garrett and the people at mb of tysons corner made it anything but that!!!!!

schm3tterling

Jul 29, 2010

It has been an absolute pleasure working with Bill at this dealership. His knowlegde of his cars as well as the competition is extensive and impressive. He is always willing and prepared to answer any questions whether trivial or significant. His balance of professionalism and personalization is to be commended, as is his patience. The cost of a new car - ~$40,000. The cost of a good salesman - Priceless. Cheers Bill!

gmigs09

Jul 27, 2010

If you are in the DC area and want to buy a Mercedes from considerate, friendly, and professional dealers then I ONLY recommend Mercedes Benz of Tyson's Corner. This advice comes from someone who has physically visited most of the Mercedes dealerships in the area (even as far as Annapolis), and some of them more than once. The difference was not necessarily inventory or convenience (although both were excellent), but being able to work with Ayman and Wagner. It was extremely refreshing to find dealers who were not trying to sell me a lesser Mercedes to meet my budget, but rather, finding a way to sell me the car I want. They bent over backwards to make me a deal and in doing so, secured my loyalty. My mother-in-law has bought her Mercedes here, I will only buy my Mercedes here, and I recommend all of my friends to Ayman and Wagner at Tyson's Corner. My only regret is spending so much time at other dealerships before finally coming in to see Ayman. I could have easily saved myself over 30 hours of mind-numbing backroom dealing and disrespect. I cannot thank you guys enough. I would have given up on Mercedes if it wasn't for you two.

Benzman202

Jul 22, 2010

We are so very pleased with our purchasing experience at HBL Mercedes of Tysons. We had strong feelings to purchase a BMW. But when Hamid showed us the features of the E350 we felt that we were getting more for our money. I have owned a 2004 335i Coupe. It was a fun car but too harsh for my tastes. The E350 bridges speed and comfort. Plus there are so many great features. The NAV system was a breeze to learn. My wife drove a Lexus before this purchase. I am not sure she ever felt comfortable with the NAV system in that car.Hamid was by far the best salesman I have ever met. He explained features exactly so that I understood the first time. When he explained a subject that was complicated, he allowed time for us to digest what he had just said. Some salesmen just don't know when to be less talkative so that we can experience the test drive.Hamid was also a great trainer for us after our purchase. He went through every part of the car so that we felt safe to experience our drive home. Plus he gave us a head start in learning the radio and NAV. It was very easy to learn.The car is great to own but receiving quality service is quite a pleasure. You are blessed to have Hamid on your excellent crew.Thank you very much,

Leanne Kalinsky

Jul 20, 2010

Rosanne Baggett was my sales person to the purchase of my new Mercedes. She made the process seemless. She is very personable as well as knowledgable. She made sure all of my questions were answered clearly and made sure that I was happy in all of my decision making. I have purchased a number of cars, the majority of which were luxury vehicles, and she is by far the best salesperson I have had the pleasure of working with. Everyone at Mercedes in Tysons is pleasant with excellent customer service. I will certainly be sending friends seeking a new car to Mercedes, specifically to Rosanne, in the future. Thank you all again for a great experience.

rjaffer

Jul 16, 2010

I had the most pleasant car buying experience ever! It was a true pleasure dealing with Ayman Elasady the Sales Rep. Ayman was extremely professional, courteous and knew exactly what I was looking for. The whole sales process went very smoothly. I am loving my new Mercedes Benz and will be back to see Ayman to get a new C-class for my daughter.

Patricia Sullivan

Jul 15, 2010

Our experience with Mercedes Benz of Tysons Corner has been Excellent. This was mostly due to our salesman Ayman Elasady. Ayman was professional, knowledgeable and went out of his way to ensure we had an outstanding buying experience with this dealership. We were particularly concerned about the trade-in process and Ayman worked on our behalf to ensure we had an acceptable trade-in offer. He spent much time with us going over the car and offered to have me come back when we got our new cell phones so he could help me set up the Bluetooth option in the car. He took us on a tour of the Service Department, which was very impressive. Ayman has followed up with us to see how we are doing with the car and if we had any problems or questions. We are very happy we went into this dealership to "look". Because of Ayman and his unrushed approached with us we spent longer and became "sold" on the ML350 we purchased. Thank you, thank you Ayman!! We love this SUV!!! We look forward to a long term relationship with Mercedes Benz of Tysons Corner.

jl9j

Jul 13, 2010

Ken Hahm was my dealer for a new C300. He knew exactly what I wanted and got it for me. He was very friendly, professional and knowledgeable. He was patient with all my questions and went out of his way to help me however he could. He was honest with his answers and I truly believe I got the best deal. I live 2 hours away and still was willing to deal with Ken. I strongly recommend him for your purchase. My shopping was mostly done over the phone and through email. Ken offered the best price and found the car I wanted (which was not at his dealer and he had them shipped to them). All I had to do at the dealership was to take the car for a test drive and purchase it. I am truly satisfied with my purchase and only wish I lived closer so I can take my new car there for servicing.

Charlie2264

Jul 10, 2010

I purchased an E500 4matic on June 26th. Unfortunately the car was not ready for delivery. Shortly after sale and while my vehicle was in the service department my sales consultant moved out of the area. Jim was performing the services promised, but I discovered additional issues with the vehicle before I actually took delivery. Fred stepped in and between he and Jim they did what had to be done to make the car "right" before I took delivery. It was their actions that kept me from cancelling the deal and going elsewhere. It may have taken a little longer than expected for all of this to take place, but Jim and Fred made it their focus to ensure I would drive away happy. Many kudos to Jim for all he did in servicing my car, arranging for my loaner, answering my questions, and addressing my concerns no matter how small. The same goes for Fred by stepping up in the absence of my original sales consultant and making things right before I finally went on my merry way. Not sure how long I'll keep this car, but I'm sure with the service I'll receive from Jim I'll be driving it for years to come. I'm also sure Fred will be more than happy to sell me my next Mercedez Benz when the time comes.

bdor12

Jul 3, 2010

The sales process was outstanding. My sales person, Chuck Roeder, was extremely professional, responsive and very helpful. The General Sales manager, Wagner Aguilla,was enthusiastic and professional about my transaction and making sure it was a very positive experience. Waqar Malik, the finance manager, went out of his way to quickly process my paperwork, explain all of the important details and recommend only the key products that were important to me.I will most definitely continue to buy my cars at Mercedes Benz of Tysons and recommend this dealership to all who will listen!

uhp999

Jun 8, 2010

We purchased a new car through Bill Detwiler. He was gracious and patient with us as we went through the evaluation and decision making process. He is extremely knowledgeable about the M-B product, AND the competitive cars. He never once criticized his competition; only making objective comparative observations. When we made our offer to purchase, Bill and his sales manager, David Saenz, accepted it without the indignation you will sometimes get at other dealerships. Their counter offer was WELL within reason and the settlement process was conducted with the professionalism of a business transaction. While we were buying a C-Class model, we were treated like people of means buying an S-Class or Maybach. Bill probably spent 2 hours of his time going over the car and it's functions in delivering it. Truly, an exceptional purchase experience!

preciosa

Jun 4, 2010

When I arrived at the dealership I was greeted by Wagner the Sales Manager. He was very charming and was interested in my wants and needs. He immediately answered all my questions and had the vehicle I was looking for brought around for me. He introduced me to Mr Ken Hahm who began to show me all the features of the vehicle. He was very knowledgeable. I test drove the new E-Class and absolutely loved it. After the test drive they gave me a tour of their facility and showed me where I could bring my car for future service. I had been shopping for a car for a long time and never in my life have I been treated the way they treated me. They give you true first class service. The entire process was enjoyable with no high pressure sales pitch. They allowed me to take my time and pick exactly what I was looking for. I had been to two other local Mercedes Benz dealerships and nothing compared to the customer service that I received at Mercedes of Tysons. Needless to say, I bought a new car. I highly recommend anyone whose looking for a new Mercedes, to buy at HBL. They really care for their customers and it shows. A definite 2 thumbs up!

ronjpierce

Jun 4, 2010

Bill Detwiller - professional, courtious, friendly, and a guy you can relate to. He answered all our questions and even told us to call him anytime if we had concerns. He went over the many operation of the car and safety features. We were not rushed into any immediate decission and was provided sufficient time to reflect on the results of this new car buying process. We would recommend HBL of Tyson's and especially Bill Detwiller to anyone looking for a Mercedes, (New or Used). His understanding that it takes more than just the man to buy a car but also the mans wife is what we really appreciated unlike some dealerssales reps that only reconginise the man and not the main decission maker within any marriage, the wife. We would most likely return to HBL and deal with Bill in the future based on his professionalism. THANKS BILL.Ron & Yong Pierce

Beckyfaye

May 16, 2010

Bill Detwiller was very professional and patient. He answered all questions and even told me I could call him anytime if I had concerns. He went over the operation of the car and safety features. I would recommend HBL of Tyson's and Bill Detwiller to anyone looking for a Mercedes. He is a world of knowledge.

FourMatic

Mar 18, 2010

This was my first service at the Tysons Corner MB. It was prompt, the people were courteous and overall a very pleasant experience. I had to rush on the way out, so Mr. Alger insisted that he owed me a wash next time I bring the car in for service. I was offered a free loaner which I didnt need, so they offered me a free ride to the Galleria mall instead. I must say that they won me over with their professionalism and friendliness, as I will be servicing my S car at this center for many years to come. Thanks lads!Dr. H. Larem

aduplessis

Mar 10, 2010

This dealer is the most incompetent dealer I have ever been to. Over the last two years they have painted my car the wrong color, taken 4 trips to fix an emergency brake problem, it took two trips for them to figure out the parking brake wasn't retuning. There loaner car situation is the absolute worst I have ever seen, the people are snooty, belligerent and rude, the cars are junk, smell like beer.If you give them a bad quality servery that call you up and yell at you for giving them a bad servery.No one cares at all that this is how the dealership is run, the dealer staff, Penske Automotive that owns the dealer or Mercedes-Benz.Stay away from this dealership!

mgarrid

Mar 10, 2010

Words cannot express the thanks and appreciation my wife and I have for the exceptional professionalism and courtesy three members of Mercedes Benz of Tysons Corner provided the past two weeks. We purchased a previously owned 2005 Jaguar and from start to finish these people went above and beyond what was required to ensure our customer satisfaction. They were:Ellie Sayedan, Sales ConsultantJim Osborn, Service ConsultantJim Lofton, Service Dent Repair Ellie was respectful and responsive from the moment we walked in the door. She assured us we had the best price and then after we had the car for two weeks arranged to have repair items scheduled. She even provided her personal cell phone number should we need any help. And even when we called on a Sunday (her day off) she took our concerns and acted on them. This was our first experience purchasing a pre owned car and we would certainly do it again with Mercedes Benz of Tysons Corner. Jim Osborne in the service department listened carefully to our concerns and within 15 minutes had our parking assist tone problem resolved. When I mentioned a few dents that I noticed while washing the car at home, he quickly brought in a body repair expert to look at it. No hassle about we had the car for two weeks, just an immediate customer satisfaction response---let me take care of that. I have purchased new cars where the service department didn't have this outstanding can do attitude. Jim Lofton quickly assessed the body repair needed and said he could have it fixed in 30 minutes if I could wait. I was amazed and pleased when he did just that and went beyond that in removing some residue from the windshield without even being asked. Then when I was ready to depart and the parking assist tone problem started again he noticed that some excess paint was blocking the sensors and immediately, on the spot, solved the problem. Again this was my first experience with a pre owned car. We were reffered to Mercedes Benz of Tysons Corner by our former Jaguar dealer who suggested a reliable established company was where we wanted to purchase a pre owned car. Our experience supports that recommendation. We had a positive and rewarding one.

palpa

Mar 4, 2010

My service representative met me at service entrance and checked my car in personally. He explained the issues with the car and the service required. Car was finished when promised. Was clean and washed when I picked it up - No fuss, no wait, no problems.

donotgohere

Mar 1, 2010

This was an absolute pleasant experience. Sam was able to keep me informed about the status of my car throughout the day and to notify me of any work that needed done before going ahead with the work. My car came back nice and clean and great! I would HIGHLY recommend the Tysons dealership for the mere fact of impeccable customer service!

Nancy J

Feb 28, 2010

Know that HBL will not help you in any way if your purchase is a bad one. They will promise to take the car back within 30 days, but that is a lie. I purchased a used mercedes from HBL and was told that I could not qualify for financing, I was asked to bring my husband who was on oxygen and unable to walk, back to sign. I was considering the C class and the E class. I was told that I had up to 30 days to return the car, so I could take it and try it out for us. So, I bought the E class. My husband died a month later. We also had a lot of snow. I brought the car in as soon as the funeral was over and the snow melted in my driveway (approx. 40 days after purchase). I was told that either I had to keep the larger E Class car or they would keep $5,000. and take the car back. Losing $5,000. for 40 days for a 2006 car with over 40,000 miles was excessive. I begged them to take a smaller amount and sell me a C class, because I could afford it easier, and now without my husband, I did not need the larger one. I also reminded them that they told me that I did not qualify to buy this car, and needed to sell it to my husband and now he was gone. Why do they now think I qualify? I am in a more difficult financial situation now, because I do not have his salary. I have always bought Mercedes and went to HBL to support a local dealership. I am so sorry that I bought my car from HBL. They are heartless people and liars.

pwieland

Feb 25, 2010

My buying experience at Mercedes Benz of Tysons Corner was typical of my previous experiences when I had bought/leased two or three new Mercedes from the dealer -- it was very special and very satisfying. The dealership did everything right, and nothing was left to chance. My saleperson, Chuck Roeder, is the best I have ever had the pleasure of buying from. He made certain that I was completely satisfied! This dealer is the best I've ever experienced when buying a car, from initial sales visits to finance to service!

rater#1

Jan 29, 2010

HBL Benz Tysons Corner, VA: Great Service and Service Rep. Greg Cherry is the best! The staff members with whom I met were professional. The waiting area was very clean. I was given a 2010 300C Benz rental and coffee at no cost, my car was returned to the service lane (in doors) after service, my car was washed, my car was vacuumed, my programmed radio stations were not altered, and the coins in my ashtray were not removed. The overall price for a Schedule A service and transmission flush was slightly high but reasonable. I will pay for great service.

Walter J. Bickston

Jan 29, 2010

Have had excellent service since I bought my '99 ML320 (still running great), as did my brother's experience with his 2006 E320 before he moved to Las Vegas. When I recommended MB of Tysons Corner to friends they were pleased with both sales and service experiences.

billadkins

Jan 13, 2010

I have been servicing my vehicles at the dealership for a few years becaause of the great assistance provided. It is easy to get an appointment and the repairs are done on time and my vehicles are washed after servicing. The staff is a reflection of the service director, David Sullivan, who is never too busy to listen to your concerns and make recommendations that a beneficial. The parts manager, Tom, is also willing to offer suggestions to minimize delays and find ways to work within your budget. These are two great individuals.All of the service advisors, valets and drivers who drive me to my office are knowledgeable and friendly. Whenever I arrive early for a service appointment, a rental car is provided at no charge for one day, and the rental car department is conveniently located on the premises. The service waiting area is state-of-the-art; it is so impressive that our daughter acknowledged the appearance and how comfortable it is waiting for her vehicle.My service experience is one of the main reasons why I have continued leasing Mercedes-Benzs for the past four years.I apologize for not remembering the name of other personnel who have assisted me and my family.

looxMB

Jan 12, 2010

Before I start, let me refer you to the Better Business Bureau page for HBL of Tysons: their BBB rating is an "F". Here is the link: http://dc-easternpa.bbb.org/codbrep.html?wlcl=y&id=172145008#RatingsI placed a downpayment and 1st month payment on a lease. I was given the hard sell by Rosanne Baggett after first being insulted when I asked for a test drive. "It's Friday night, and I have someplace to be. I will only help you if you're prepared to buy tonight." Later, I apologized for "making" her take me for a test trive in the cold and she said, "what's done is done." Real nice. However, I fell in love with the car despite her sour attitude. I told her I had an average credit score and she pulled it and learned that was indeed the case. I was told "you're approved, you're approved". I made a 4000 dollar downpayment plus a payment for the 1st month of 609.54 dollars. I signed the lease and they rushed me out the door on a Friday night, gave me the car without so much as even going over safety lights because "it had to be off their lot" (and Rosanne was cold).THEN, midday on Monday, I was told they made a "mistake" and an addendum to the lease that I apparently signed permitted them to raise the lease from 609 to 779 dollars and I now owed them 179 more, plus 179 more per month. WHAT!?!!? So I told them I'd rather return the car. 7 days and dozens of insulting financing attempts later, including requesting an additional 16 thousand dollars up front!!!, I returned the car and they said they would credit my account the 4609.54 downpayment for a car I don't own and apparently never did. What legal right have they to keep my money, then? In any case, the refund never came and I ended up losing $4,609.54 and have nothing to show for it! To sum up, I have no car AND no money. Its apparently a common (and illegal) scam called "shipping the vehicle." It is also one of the reasons the Better Business Bureau gave them an "F" rating. That's right, an F. Finally, I contacted the Fairfax County Courthouse, where you can see 13 (THIRTEEN) similar cases brought against MB of Tysons in the last 36 months. I realize there are several positive reviews on this forum, but before you believe a word of them, check out the Fairfax County Consumer Advocate website and remember their rating of F from the BBB.... then head to one of the many other Benz dealers in the area. As an aside, they offered me 10k on my trade-in while CarMax offered me 12.5k.

bobraven

Dec 12, 2009

My wife and I recently decided to replace our two Mercedes and went to HBL to buy those vehicles. So often people only write about events that did not go well and this definately was not the case during our buying process. We found the experience to be very professional, done with class and a overal pleasant experience.We were extremely impressed. Thank you HBL for providing this atmosphere for us.

cgivey

Dec 4, 2009

I have come to expect impecable treatment whenever I visit the HBL McLean, VA delaership. They continue to meet or exceed my expectation. My very professional car buying experience has been backed by a service writer (BJ Alger) that is responsive to all of my calls and who thouroughly explains the service solution. I have always received a loaner vehicle which minimize the disruption to my normal routine.

Turham

Dec 3, 2009

Great friendly and very sincere service manager. I have had many cars and have been to several dealers none have ever been so helpful and informative as my service advisor. I left the dealership in a clean car they even provided a mercedes as a rental which was also a surprise. Overall a great experiance

KittyLovesPink

Oct 28, 2009

I've been a loyal customer to HBL for almost 4 years now. Bijan is the best! He's so helpful and always very friendly.I've called around for prices, and I found HBL to have the best prices in the area. It's also conveniently located near Tysons I and II, with shuttle service or loaner cars available. My family has bought cars from different dealers in the area, but we always come back to HBL for service and maintenance needs.

Terry VA

Oct 28, 2009

I have had the pleasure of doing business with HBL/Mercedes Benz of Tysons Corner for over ten years. Having purchased many Mercedes from them I have found the sales process to be very comfortable and fair. My most recent purchase of a 2010 E350 from Chuck Roeder was quick, pleasant and competitive in price. Chuck was also very helpful in suggesting the most desirable options. I continue to return to the dealership because of its excellent service. My service advisor, Greg Chery, is extremely knowledgeable and professional. Greg recognizes the importance of good communications and always keeps me current on the status of my vehicle including the work to be performed, timeline for completion and a reasonable estimate of the cost. Ultimately, the quality of their work is outstanding. In the very few instances that the work was not completed as required they are responsive and quick to follow-up and politely meet all expectations. The dealership has very limited turnover in its management team which adds to the quality and consistency of its dedication to customer care.

gborgert

Oct 21, 2009

Customer service was noteworthy from making appointment through completing service and repair. This is third time I have dealt with Scott as my service advisor and he has been exceptional. He was proactive throughout visit and exceeded my expectations.

Bradshark

Oct 19, 2009

I was traveling through VA on business when the windsheield wiper on my C280 decided top die during a torrential rainstorm. I brought my car to the dealership without an appointment and had the car fixed and on its way in less than 3 hours! The staff was very professional and courteous.If I lived in the area I would definately have my car serviced there.

rtl

Oct 19, 2009

I just had a scheduled maintenance done on my 2004 E500, Greg and the HBL Team did an outstanding job, alerted me to a series of fluid exchanges that would be beneficial and overall did a great job, time-wise, quality of workmanship and this is not the first time I have had that experience. I buy at HBL because they provide service.

waltviv

Oct 15, 2009

Great Service Team at MB-Tysons Corner. My last visit I was treated well not by just Dennis but by the entire staff. I even had one of the other service managers help me with my in car bluetooth system without even asking. Thats the type of service you can expect at Tysons, they put customer satisfaction above all else. Great Job!

pchahine

Oct 7, 2009

I'm so glad not only because I own an E350 2009 Mercedes Benz, also from the best customer service I had at Tysons Dealership. I had my car for service end of September and Mr. Bijan the representative of Mercedes Benz did a great job, collecting my concerns and kept me posted all the way with the process with respect and a smile on his face. Great Service Great Great Dealer. I do recommend them to all my freinds.Thank youPierre Chahine

tmolnar

Sep 9, 2009

This was one of the best experience I have had with a new car dealership. Everyone was very friendly and the selection of cars was terrific. My sales person answered all of my questions and went the extra mile to make sure my wife and I were comfortable throughout the whole process. I would definately recommend Mercedes Benz of Tysons Corner to all of my friends.

bobfromva

Aug 3, 2009

One of the best Mercedes Service Departments that I've had the opportunity to deal with in a very long time. The Service Advisors are absolutly wonderful and extremely knowedgable. Highly reccomend them. I have been a Mercedes Benz owner for the last 20 years and have dealt with other dealers in the Washington DC area. Thus far, as far as service is concerned, HBL is superior.

s55benz

Jul 6, 2009

The quality of customer service at this dealership is not far from a chop-shop in Juarez, Mexico. I brought my S55 AMG in for the B Service and waited in the service lane for approximately 45 MINUTES before anyone acknowledged my presence. After I was found to be worthy of their time they took my car around and - supposedly - performed the B Service. I returned to the dealership 5 hours later after being told that my S Class would definitely be ready by then only to discover that the tech had not even started the service yet because of some mixup. I left it overnight. When I came to pick the car up the next morning it was unwashed and the tires looked like Mario Andretti had driven my car. There was even rubber residue from the tires stuck to the bottom of the rear bumper. I asked the service advisor why my car was in this condition and he said that it could not have possibly been anyone from the dealer because there was no reason for anyone to road test the car.I am never going back there and if you want my 2cents, you would be better off going somewhere else.

ryonus

Jun 18, 2009

This dealer do not work, or do it correctly, but believe me it is all about the money here.I used HBL 3 years ago for my ML because they are "authorized." Though that came to an end because I was tired of getting screwed and bad customer service. Being sick of customer service, I sold my ML and went towards BMW and Infiniti and I can tell you both of them are extra ordinary on service and customer service, where as your Mercedes dealer at HBL SUCKS!!!Today I called for service performed on my C230 but the problem is still there, Service Advisor (Djon) hung-up on me. WHAT THE HELL???? Where is the Mercedes customer service?I called again to his Manager and complained about him, these people sucks. This is the most rude and obnoxious dealer ship I have ever seen, I will make sure that none of my clients or friends ever go to HBL.I am even thinking of selling my C230 which I just bought a month ago.I think MBUSA should cancel HBL contract and give to someone else.

bgerman1

Jun 12, 2009

My husband and I came to make a purchase. This woman gave us a test drive in the Parking Lot. We left. One week later we walked in, saw her, passed her and purchased an S550 (CASH) from another sales person. She stared us down. Her disposition is as ugly as her appearance. I don't think this woman should be in customer service. My husband and I are both corporate executives, but apparently we were not dressed to her standards that Saturday morning.I'm looking to change my BMW for a Mercedez, but my salesman is no longer there. Oops, I think I will look at another dealership.

CL500

Oct 29, 2008

The Service department is the absolute worst - there is not a single professional in the whole department. I took my car in due to a knocking in the engine, which was quite loud and noticeable to the average driver. They could not identify the problem, when I went to pick up the car they said I should bring it back again- so I did 2 weeks later - they then said it was a purge valve but I should bring it back in when the head tech was back. In the mean time they damaged my passenger door. I brough the car back, spoke to the head tech, who said of course he heard the noise, but ended up replacing an ABC pump. Later I found out that I had been charged for the rental even though my advisor had told me I was covered for the 2 days they held the car - they only paid for one day - which is fine as long as they tell you up front.Jim Osbourne in particular is rude and could care less about customers, as he advised me that they felt due to the issues I had with damage, and them not being able to identify the noise they would probably loose me as a customer so why should he bother paying for my rental. Bottom line is the techs there dont have a clue of how to fix your car and the management is rude, unprofessional, and will try to tell their customers they are lying.If you have a choice, DO NOT GO TO THEM FOR SERVICE.

manleiva

May 8, 2008

In Nov. 2007 I purchased a 06' CLS 500 with 28k miles from this dealership. Two days after I purchased the car the breaks started having problems. Excessive brake dust and loud squeaking noise. I took it to the service department 7 days after my purchase and was told there was nothing wrong with my brakes. The loud noise continued so I again took it back 30 days later. I was told that they added lubrication to my brakes and that the service tech took the car for a ride and believed the problen had been fixed. Immediately after driving the car out of the service dept. bay I heard the loud noise again. Took the car back a month later and I was told the brakes needed to be replaced. When I told them that they should pay for the replacement since it was evident that the problem exited when I bought the car and that I complained about the brakes 7 days after I purchased it, I was told by the service manager that it was probably my driving that caused the brakes to go bad. The service manager even questioned me as to why I had not complained to my salesman about the brake problem and only complained to them. I told him his suggestion was absurd, why would I complain to my salesman when I had complained to the service dept. Following the service mngrs suggestion, I contacted my salesman who promised to look into and call me back, he never did. In the end they refused to fix my brakes which leads me to wonder what else could be wrong with this car. I owned 2 BMWs in the past and had great experiences with their service depts. I would not trust HBL's service team.

JohnnyReb

Feb 27, 2008

I don't know anyone who has bought their car here and not regretted it. This place is so bad that they've even changed their name (used to be HBL) in hopes of running away from their well-deserved reputation.

jsdr11

Dec 8, 2007

Absolutely the worst service experience imaginable. Was repeatedly lied to by service representative saying work was performed that wasn't. Car ended up with at least 2000. worth of damage through their not performing stated work on work order. They will do everything to try to prove the customer is wrongg and that things are not their fault. Do not trust them. There is a reason why HBL is known as the worst dealership in the country and doesn't even belong to the BBB.

Alpinto

Nov 7, 2007

Had bad experience with HBL at Tysons Corner. Gave my car in for service and it came back dirty, without a wash and I am not sure if the service was in fact done. Would not recommend

master49

May 24, 2007

Bad experience with the service department. This is a major reason why I am very hesitant about returning to HBL to buy another car.

msmith11

Feb 19, 2007

I am sick and tired of constantly being told that things are "operating as esigned and there is no problem" if the car wasn't having issues, do you think that I would possibly spend my time bringing it into the dealer. Then to add the final straw, the mechanic went home sick so they needed one more day... not a problem until I get the $40 bill from the rental place that the dealer refused to pay... ooof... I'll take my business somewhere else.

restondave

Nov 3, 2006

I took my Mercedes to Tyson's Mercedes for servicing of my Mercedes -- the service person was rude and arrogant. I wanted to know why I couldn't get a consistent reading on the oil level. When I spoke with the Service Director, David Sullivan, he added insult to injury and just compounded the problem with personal comments. The entire experience was completely negative and I would never return to this dealership for anything and I would definitely not recommend.

jbdodson

Jul 14, 2006

BOUGHT 1999 E430 NEW HERE. SERVICE misses some things though in minor and major services. My 1999 E330 Mercedes E430 had a catastrophic failure of both its torque converter and transmission on an Interstate at 85,253 miles within a month plus of Mercedes Benz of Tysons Corner (formerly HBL) performing a service. My MB E430 has had all its services, since I purchased it, done by them. This dealerships service department is not competent enough to take care of the MBs it sells OR it would have foreseen such a catastrophic failure. I had my E430 repaired at another authorized Mercedes-Benz service location and their MB Master Mechanics said there were no indications that my driving habits had anything to do with the total and complete failure of both its torque converter and transmission. I had to have a completely new torque converter and transmission installed.I trusted my 1999 E430 Mercedes to the service care of Mercedes Benz of Tysons Corner (formerly HBL). If a customer limits the service of their MB to the dealership where they purchased the car and complies with all the recommended services, the dealership should be able to ensure that if there is anything that might fail or is getting close to replacement, or needs repair that the dealership should replace or repair it.Mercedes Benz of Tysons Corner is the best place to purchase your Mercedes in the Washington DC area, but dont trust the care and service of your Mercedes to themfind someone else who has competent and Mercedes-Benz certified mechanics working for them.

reddy

Mar 16, 2006

I took my car for B Service, they didn't even wash my car, but they took $600. They never do their job 100%. I will strongly recommends you not to go there. They charge 1hours labor (Around $100) even to change the fuse, which will takes not even 1 min. Since you are driving Benz they thinks that you will pay what ever they charge.

KarlS

Aug 22, 2005

This is not the dealer where I purchased this new vehicle. This was the first service check-up (1000-3000 miles). Able to get a service appointment for the next day. A real plus: They didn't un-do anything that was already working. Vehicle was hand washed before it was returned to me. I will go back to this dealer for the next required service.