Used Cars for Sale at Mercedes-Benz of Valencia in Santa Clarita, CA

Chris

Nov 8, 2016

Fast and friendly. They had a nice selection to choose from. They made the trade in easy. It was a bit far for me but worth it.

Robert

Nov 8, 2016

The hospitality and the care that is given every time I visit is above reproach. The staff there is professional and extremely helpful. I really enjoy every time I visit!

Mehboob

Nov 7, 2016

Mr Moussa seem very honest,and helpful in the decision making. I hope the company keeps him as a sales person as he is a great asset

Victorine

Nov 7, 2016

Great service, courteous and friendly staff. Facility is clean and inviting. Staff is knowledgeable and proud to represent the Mercedes brand.

Karen

Nov 6, 2016

Everyone is so courteous and welcoming and warm. They were there to service my car and make sure I had what I needed

Howard

Nov 5, 2016

The People were friendly, very helpful and always willing to go the extra mile to make things right. Proper Attitude come from the TOP.

Michael

Nov 5, 2016

Salesman David Cardozo was awesome Best experience buying a car very nice dealership everyone was nice great car selection can't wait to go back

Tracy

Nov 4, 2016

Mark and his manager really worked with me, and I got a good deal.Finance dept went very smoothGreat cookies, coffee and fruit...nice touchThey filled my tankThey whole experience was pretty quick and painless

Carmela

Nov 2, 2016

Ease of bring the car in at a moments notice. Friendly professional staff willing to help. Dealership is bright, clean and easy to get to

Darryl

Nov 2, 2016

Overall Professional Experience at you Dealership was outstanding. My salesperson Kaz was really a pleasure to conduct business with as well.

Julie

Nov 2, 2016

They provide prompt serviceThank you Jesse for taking such good care of me, and making sure that my car was repaired as quick as possible!!

Lawrence

Nov 2, 2016

I was greeted promptly and efficiently by Bill, he had us in and out under 10 minutes, I was very pleased with my service visit. The car was cleaned thoroughly and the coffee bar is always a pleasure. Thank you.

Sun

Oct 31, 2016

Processing speed, pricing, and dedicated delivery personnel.Got more money on trade in than other reputable places. Discount on new vehicle was great despite the fact that they gave me a great deal on trade in... how often does this happen when trading a car in?

Louis

Oct 28, 2016

Always the best people! Expert service! Great facilities and quick turnaround. Always a pleasant experience. You won't find a better place to buy and service your Mercedes!

John

Oct 27, 2016

Received great service and everything that was promised to me, very knowledgeable sales and finance people. Would come back again

Sam

Oct 27, 2016

The Service Manager, Ryan is a great guy. He is very courteous and he really makes you feel you are welcome. I also saw the same gesture from all your staff.I truly got the help I want and expect. Me and my car were taken cared off properly as always. I'm really glad and very happy choosing your dealership. Thank you so much. Sam

Mindy

Oct 24, 2016

Our salesman, Don, was and has been extremely courteous and helpful throughout our sales experience with MBZ Valencia. We would also like to thank Ray for his assistance and after sales support for some of our concerns relating to the vehicle. Both men have been very professional and their candor is greatly appreciated.

Brian

Oct 22, 2016

The overall experience was excellent as usual. The level of professionalism from each person reflects how great Mercedes of Valencia truly is!

Elizabeth

Oct 22, 2016

No surprises in repairs, loaner vehicle available, service agent was knowledgeable, if repairs took longer than quoted service agent gave notifications

Louis

Oct 21, 2016

I had the pleasure of dealing with Ryan, i brought the car in to get serviced. After inspecting the car there were other issues, Ryan called went over pricing and I had all the work done. I liked that he had all the pricing and told me what was needed and what could wait. I decided to get all the work done cause i didn't want to be with out my car for multiple days. this process was made easy which is why i am on my 3rd car from you guys.

Mary

Oct 20, 2016

Everything was on point. Thank you to everyone who helped make the experience and I will definitely be buying my next Mercedes there

Donald

Oct 18, 2016

Jesse our service rep was awesome. Helpful, knowledgeable and arranged for us to get to and from shopping while are car was serviced. Top notch.

Margaret

Oct 17, 2016

Service was quick, car was ready when promised. Staff was very pleasant to work with. Renovations on the offices look great.

Antionette

Oct 15, 2016

Thomas at the service bay, always attentive service manager Jesse awesome Positive Solutions to my fix and the overall staff and loners just a great experience

Gary

Oct 15, 2016

The service advisor Matthew Geisser, is always a pleasure to work with. We are always kept updated on the status of our car when it's in the shop for maintenance.

Tom

Oct 15, 2016

Bill Park was able to get me in for an appointment on short notice and he was very professional.They were able to drop me off at my home while the my car was getting serviced

Tuesday

Oct 14, 2016

My service advisor, Matt G. delivers a personalized customer service. He promptly calls back to make sure the job order is placed timely. There is unlimited coffee which is so welcome after a long day at work and am waiting for the car to be released.

Ayodeji

Oct 13, 2016

The sales rep Jesse is wonderful,warm and nice,good customer service.Thumbs up. The staff in general are approachable and cool headed

Marigin

Oct 13, 2016

The people in the service dept were very friendly & helpful.The dealership was very clean but did not have any snacks for the customers.

Bill

Oct 12, 2016

I like the the service. Everybody is so friendly and helpful. Easy in and out. The new facility is very nice and clean.

Jack

Oct 12, 2016

Service was prompt and I could wait at agency until my car was ready. The rep was very helpful and kept the costPer his estimate.

Mark

Oct 12, 2016

In and out in an hour. Had an appointment: serviced on time: courteous staff: clean waiting area Ann's clean bathrooms

Ahmed

Oct 5, 2016

Respectable deal, very nice advisor, quick and great service, good repair quality, Mercedes benz of valencia is the best, i like it

Vahid

Oct 5, 2016

I bought the certified car, which supposed to be in perfect shape. The small battery was not functioning properly, also the tier had some defect. They replace the battery right away, but hesitant about the tire, but with the help and courtesy of service department resolved.

Dave

Oct 1, 2016

Listened to my warranty issues and installed a fix. Although the work took > 10 days, MB of Valencia provided a beautiful new MB loaner.

Roderick

Oct 1, 2016

the service consultants,and service seems to be in a timely manner, kept me informed thru the process and the call to say it's ready!

Yolanda

Oct 1, 2016

All the employees I had contact with were very professional polite, courteous and answered my questions. The facility was clean

Maria

Sep 30, 2016

Knowledge and professionalism of service advisor Matt Geiser. Tool car of my car and myself. Return my calls promptly. Know and understands everything about my car.

Patricia

Sep 30, 2016

Mat the from service, was very attentive, and fast, made us feel good.the service was fast and we where very satified

Jina

Sep 29, 2016

Great service!!! Your staff are amazing to work with. They really took the time to explain the car and financing options.

Grigor

Sep 28, 2016

Matt Geisser is Excellent person and he did everything it's ned to be done Thank you so much for excellent service

Mark

Sep 27, 2016

Dealing with William was pleasant. He appears to go above and beyond to make sure customers are satisfied. This is the only reason I gave the rating a 10.

Dhanya

Sep 25, 2016

Fast service , nice customer service , the employees were really nice and welcoming and helpful . I did not have to wait too long to get my tire fixed

Linda

Sep 25, 2016

Great service, Ryan got me and out within a hour... service at the coffee bar was great.. would recommend to anyone looking to purchase or need service.

Andrew

Sep 24, 2016

Salesperson was very helpful and not pushy at all. He was patient and went over several financing options because of a couple hiccups on my credit report.

Yelena

Sep 24, 2016

Cordial, helpful, informative and complete honesty in by being transparency in all the information provided.also, they follow up with ensuring the customer is satisfied

Tzulin

Sep 23, 2016

Friendly salesperson No push, experienced staffsThe whole process was very pleasantDefinitely will refer friends to this dealer in the future

James

Sep 22, 2016

No hassle. My sales person Mein was very helpful and professional. Also the facility had a very clean appearance and certainly exceeded my experience.

Jeff

Sep 22, 2016

I keep coming back bcoz of this service person Jesse Colon. He always do his best to make me feel welcome and very accommodating. Very friendly and a nice person. I wish all people deals in customer service operate like him. He does not say it can't be done without even looking at it. This guy deserves a raise.

Morikatsu

Sep 22, 2016

My regular contact, Ryan Helquist was always helpful and he took care of our needs (something like malfunction of my new vehicle) immediately.

Kori

Sep 20, 2016

William was prompt with communication and didn't miss a thing with detail, it seriously took minutes to buy my new car!

Alisa

Sep 17, 2016

We bought a GLC300 from Jordan at Mercedes Benz of Valencia. From the minute we walked in the door to when we left the parking lot 1.5 hours later with our new car, the customer service and our experience was top notch. Jordan did a very good job explaining the myriad features in the car...

Beth

Sep 17, 2016

Jesse was amazing in communication and service, everyone so polite and wanting to make you happy. This dealership rates the best I have been with in over 30 years. Car is terrific!

Keicha

Sep 17, 2016

I loved having a loner car and having that freedom to get my stuff done. My service adviser was Jesse was very helpful.

Steven

Sep 17, 2016

Matt Is the best customer service liaison I've ever worked with I would gladly recommend him and gladly come back over and over again the service is impeccable

Edgar

Sep 16, 2016

I loved the way my deal went, without pressure, or false promises from my salesperson claiming deals that they have no control on . salesperson was great

Jim

Sep 16, 2016

Friendly hospitality. I feel at home there. The service department took time and patience to resolve my problem. I like dealing with them; great group

Joel

Sep 15, 2016

Matt Geisser is an excellent service advisor. Very knowledgeable and aware of customer needs and concerns. I would recommend him for all MBZ service and repair.

Roxanne

Sep 15, 2016

My Sal es rep Jordan was very professional and helped me with my new car lease. He is very knowledgeable and provided excellent service. I am very happy with my car! Thank you!!

Cynthia

Sep 11, 2016

Bill was very patient and kind. My husband had a lot of questions and he answered them all with a smile.

Lisa

Sep 11, 2016

Great service and clean facilities. High confidence level in Mercedes. Highly recommend Mercedes sales and service to family and friends.

Sharon

Sep 10, 2016

Very accommodating, professional, and efficient! Very pleased with the service experience from beginning to end! Will definitely be returning in the future! Thank you Mercedes Benz of Valencia!

Catherine

Sep 9, 2016

My service advisor, Jesse Colon, was very helpful, pleasant and knowledgeable . Everyone in the facility was very friendly.My daughter was with me and she was very impressed with the professionalism of everybody .

Christina

Sep 9, 2016

I had to reschedule several times due to a busy schedule. MB of Valencia was very flexible and accommodating. Jesse completely understood my time constraints and was able to get me in and out in a very timely fashion. The experience was pleasant and everyone I encountered, cashier, etc. were friendly.

Clifford

Sep 9, 2016

The "ease of service" and friendliness of all I had contact with.Wife's car was returned in very clean and washed condition. Thanks

Ashley

Sep 8, 2016

The sales team at Valencia Mercedes Benz went above and beyond to make my car buying experience effortless and truly enjoyable. David worked amazingly hard to find me exactly what I was looking for. Best car buying experience from beginning to end. Driving my dream car.

Artisha

Sep 5, 2016

My service adviser was really nice they had refreshments and it was labor day weekend so they barbecued for lunch so that was a added bonus .the service was excellent. They said it would be two hours and it was actually sooner they washed my car and my adviser went over with me any recommendations for my vehicle so I appreciate that great job Jesse !

Grace

Sep 5, 2016

Jesse Colton is such a delight to work with. He is truly a customer-oriented service advisor. He goes of his way to please the customer.

Laura

Sep 5, 2016

Able to accommodate Saturday service and provide a loaner car. Flexible when I had to make a last minute change.

Peralta

Sep 5, 2016

My service advisor Bill was on point. He made sure that my tire repair service was done the same day, as he did, instead of the projected 2-3 day wait because of the unavailabilty of the tire size in their inventory.

Arjang

Sep 3, 2016

Jessie was the epitome of customer service. He was attentive, caring, and knowledgeable about everything. He made our experience accessional and he is the reason I continue to bring my wife's vehicle to MBZ Valencia

Adrian

Sep 2, 2016

Very quick sales person. Go back to me fast. He was easy to work with and made me feel like he cared about me buying car!

Dale

Sep 1, 2016

Don't want to write a short story. Now I am a little upset that I am wasting time write. There should be no limit!

M. Scott

Sep 1, 2016

Matt is the best. Honest, diligent and always does what he promises. The process is always so easy and simple.

Samantha

Sep 1, 2016

Very attentative to my needs, made the process very smooth and simple. I needed to get to work on time and Jordan the sales associate made sure I did. He had my car detailed which I thought was very nice and even put gas in my car. Amazing derive! Would definitely recommend Mercedes of Valencia

Arjang

Aug 31, 2016

Everything was completed and negotiation via email. No time was wasted. Best deal and awesome customer service. Extremely clean environment. They got me in and out very fast. They even deliver the car to you wherever you live! Every time I drive my new baby I can't stop smiling.

Brian

Aug 31, 2016

Hanibal did an excellent job at informing us of everything about the car, and taking care of our needs. He ensured we had every concern satisfied before moving forward and was incredibly patient during our questioning. Our new CLA 250 is amazing and cant wait to come back and buy another. We will definitely come back here again! Excellent Job Hanibal!

Chris

Aug 30, 2016

So here's the nightmare scenario: My family and I are returning from our camping trip in Eastern Sierras when my 2011 Sprinter Camper conversion suddenly stops accelerating, limiting the engine to 2000 rpm as we drive southbound on the Grapevine. It's middle of the day with 100 degree temperatures as we slowly exit off on the Magic Mtn Parkway exit. I restarted the van which, oddly enough, restored acceleration and power, but a new problem arose once we realized the check engine light was now on. With another 200 miles to home in North San Diego County, we prudently decided to drive to Mercedes of Valencia to see if they could help. Fortunately for us, the dealership had only 2 months prior installed a Sprinter service team. The service desk immediately directed me to Jazmin Quintero the Commercial Vehicle Service Advisor who, with immediate and complete appreciation of our situation, got the van into service bay for inspection. To make a long story short, the issue involved a series of faulty sensors that needed replacing. While it would take a several days to get parts in house and installed, Jazmin provided us a loaner vehicle and consistently updated us as to the vehicle's status. In addition, I owe a significant debt of gratitude to Tony Rhoads (Shop Foreman) and his team for the repairs and subsequent delivery of my van. Having dealt with so many dealer service centers, I know how fortunate we were to work with such a professional and caring team. Thank you!!!!

James

Aug 26, 2016

Good communication both in person and via email, replies were prompt. The pricing was fair with essentially no hassle negotiation. Dealer was up front on all details.

Linda

Aug 25, 2016

Jeremy and the free coffee and loads of magazines and tv. I had a simple B service, but they caught things my EasyCare policy would cover and got it done before it expired in two weeks.

Basel

Aug 23, 2016

They will stop at nothing to put you in the car you want great place to buy a car deal with Hannibal he's great And Reliable

Bryan

Aug 23, 2016

Fast in and out with the service technician writer Jesse. The complimentary loaner car was fast and easy as well the whole process to drop off and pick up combined was only 20 minutes total for both drop off and pick up

Angelica

Aug 21, 2016

Jesse Colon was very helpful. I was in a bind when I arrived with a dead battery, but no one in the Antelope Valley wanted to replace it and there's no dealer. When I called he told me to bring in the car. The service was quick and efficient and I truly appreciate it.

Nisha

Aug 21, 2016

Jesse's customer service and efficiency, coffee and cookie bar, minimal wait time, clean car and hopefully a good "A" service on our car.

Analiza

Aug 20, 2016

All the Staff are always friendly and very helpful. It is always a great experience whenever I take my car there for maintenance or anything else.

Robert

Aug 19, 2016

Starting with my advisor, Matt G, he is by far the best, and the entire staff are excellent. Each time I have been there, they continue to show their commitment to customer service and satisfaction.

Jackie

Aug 17, 2016

Courteous staff. Armin (sp) may sales rep was wonderful. Great facility. Lots of inventory. Nice area to sit and wait. Great cookes and coffee.

Kristine

Aug 17, 2016

they were very frindly and nice people, specially my selsman Jordan was very helpful, he answered all my questions, thank you soo much for having an employe like him, he deserves a 100 stars not only 5 or 10!!!

Ralph

Aug 17, 2016

The sales staff were welcoming and knowledgeable. The car buying experience was quicker and more pleasant than past experiences at other dealers.

Dustyn

Aug 15, 2016

Mercedes in Valencia had exactly the car we wanted. They made the experience quick. The sales person and the credit manager were very nice and professional.

Jeff

Aug 13, 2016

Very Effient, no wasting time, Jesse is a very knowledgable, capable and friendly representative. I've dealt with other Mercedes Service departments that lacked the qualities of the Valencia facility. It's a pleasure dealing with this organization.

William

Aug 13, 2016

Not too much paperwork, pleasant people to deal with, free water and cookies, got the job done, car washed, pleasant waiting area, got a loaner and finished 3 days sooner than expected.

Augustine

Aug 12, 2016

First time since the remodel clean facility easy in and out great service rep and fast service when work was complete

Rufus

Aug 12, 2016

Personnel was prompt, personal, professional. When I drove into the service bay, my issue was immediately addressed and followed through to a solution.

Lametra

Aug 11, 2016

Everyone was friendly, professional, courteous, and patient. I also, appreciated, Kyle for explaining the various systems inside the car and how they work.

Mervat

Aug 7, 2016

I had an amazing experience at Mercedes Benz at Valencia. William Moussa is the greatest. He's patient, caring, and worked hard to make us feel comfortable and also to accommodate us. He took his time to show us different cars and colors. Overall, William was very helpful.

Dario

Aug 6, 2016

Mr. Mienman took the time to orient us the entire features of the vehicle; the best service we had from a car salesman during the past 25 years. He went above and beyond of what is required of him. Outstanding job ! Thank you very much.

James

Aug 3, 2016

Always an absolute pleasure! Entire staff is incredibly friendly, helpful & knowledgeable. They will do anything to ensure your complete satisfaction!In particular, Bill Parks, is phenominal! Never a question he can't answer, always makes sure everything is 100% before you drive off after service. Very, very professional, great personable service, always seems happy to see you! It always feels more like I'm coming in to visit a friend, rather than dropping off my car for service. Always remembers every detail of both of my vehicles & is always prepared when I arrive. I have owned everything from Lexus's,BMW's to chevy's. I have never experienced a better service department & certainly never ever had a service advisor as outstanding as Bill. It is always an absolute pleasure to visit with Bill. My Mercedes's are by far the best automobiles I've ever driven & owned,, but the quality of service I receive each & every time from Bill, has made me a loyal, lifetime Mercedes of Valencia customer.! Bill is an incredible representation of what customer service should be all about! Bill really cares about his job, his customers & takes pride in being the best at what he does, & he definitely is.

Jill

Aug 3, 2016

Bill in service is always great and Ammar was a fantastic sales associate also love the cookies and coffee bar LOL

Latricia

Aug 2, 2016

Jessie in the service department provided a excellent customer experience. The cashier as well as the service technician also provided good customer service I will definitely return for my next Service visit

Kristen

Jul 31, 2016

Tony Lazarra was incredible in every ability to display awesome customer service, they are lucky to have him! Above & beyond!!!

William

Jul 31, 2016

the writer was always on top of the issues. and your entire staff is very courteous and helpful, from the greeters to the writer, everyone

Monika

Jul 29, 2016

The entire experience was great! From our Sales guy, to the Financing guy, to the Delivery guy. Everything was not the "usual dealership" experience.

Janelle

Jul 27, 2016

Danny was awesome. A true partner through the entire process. He was extremely knowledgeable and willingly shared info both good and bad, likes/dislikes.

Bryce

Jul 25, 2016

Will was professional all the way through. Best experience in buying a car to date. I was in the auto business for 15 years so I have extremely high expectations that were all met.

Shake

Jul 21, 2016

Very nice and proffesional. Very nice and friendly staff. Did not waist too much of our time. Excellent service. Wii recommend friends and family.

William

Jul 21, 2016

Positive experience at this Mercedes Benz dealer. Salesperson was friendly, not pushy. Would recommend highly, bought a car and will return for service.

Sirak

Jul 20, 2016

I liked the sales team. They did not play games and offered me a good deal. The whole experience was a pleasant one.

Yoon

Jul 20, 2016

They were so friendly and they explained very well about the car. So that is why I bought this car.

Jesse

Jul 19, 2016

I chose Mercedes-Benz of Valencia because the overall customer service experience was first in class. Not once did I feel like I was being pushed or sold. Customer satisfaction felt genuine. I left feeling a part of the team.

Darrelyn

Jul 18, 2016

People were very friendly-not pushy at all. Great coffee bar! Daniel really made it a pleasant experience! Would be happy to purchase a car here anytime!

Brett

Jul 17, 2016

Everyone at this dealership was so friendly, kind and knowledgable. I felt very welcomed and taken care of by this dealership and knew I was in good hands the minute I arrived.

George

Jul 16, 2016

Excellent customer service. Finishing touches of either frequent call backs, status of vehicle and washing are all services that I appreciate and one of the reasons we bought the car

Natasha

Jul 16, 2016

I am always treated with professionalism every time I visit Mercedes Benz of Valencia. Salesperson, William Moussa is the greatest. This is my second car I purchased from William. I will purchase from this dealership again.

Trenton

Jul 16, 2016

Previously coming from Toyota and Hyundai. This was beyond just an experience it was life changing. It was made easy by the sales associate William Moussa that went above and beyond to make sure everything was perfect. He explained in detail what my payments would look like, chose the perfect vehicle to my liking, and had on time arrival. I plan on being with Mercedes for a long time to come because of this experience. -Thank You

Willie

Jul 16, 2016

Very nice experience, dealership provided a loaner vehicle, so our day was not wasted sitting in a waiting room. Although the service was delayed by unforseen issues, our service representative kept me updated on our vehicles progress throughout the day.

Debra

Jul 15, 2016

Professional, Fun, Fast, Easy, Smooth, Refreshing, Beautiful showroom, and everyone was so nice. David Cardoza, our sales rep, is FANTASTIC!!!

Militza

Jul 15, 2016

Your sales associate Eduardo Pinto is courteous, knowledgeable and ready to answer any of our concerns. He made us feel welcome and valued as customers. Besides the new showroom is clean, spacious and perfect for looking the models you have on display.

Sukhpreet

Jul 14, 2016

Clean facilities, friendly people, and relaxed environment. Excellent place to purchase a Mercedes !!!!!!!!!!! Bought the new c300 coupe 2017!!!!

Grigor

Jul 13, 2016

I loved our sales representative Jordan for helping us get the car in such little time and we couldn't be more happier

Karineh

Jul 9, 2016

Daniel medina is the best. I used to buy/lease my cars at Keyes but, I am just tired of the pressure sell and the rudeness of that place. Daniel is patient, knows the product front to back, and made me feel like I was talking to a friend I have known for years as opposed to a car dealership representative. I felt as of I was the most important deal that was happening at that time. Weird to say, but I actually had fun leasing a car.

Damon

Jul 7, 2016

Jordan was very helpful and attentive to what I was looking for and meeting my needs. This was the best experience I have ever had with a dealership and salesman

Dovid

Jul 7, 2016

Daniel was fantastic! He really took care of me, helped me out with pricing and found me the perfect car.

Eric

Jul 7, 2016

Easy , simple experience.Btw, I was expecting g a shuttle ride to my office and Bill said lets get you a loaner. Awesome!

Kathleen

Jul 2, 2016

I liked the salesman, David Cardoza as he was extremely helpful about getting me into a new car. I know he had to go through hoops to make that happen. But I am now in my 3rd Mercedes and still love it!!!

Yvonne

Jul 2, 2016

Tim was both friendly and helpful. I had a budget and he was extremely helpful in keeping me within that limit!

Dennis T.

Jun 27, 2016

William Moussa was knowledgeable, courteous and helpful. He found the SL 400 I wanted and had it ready for delivery the next day.

Merri

Jun 25, 2016

Jason The GM was great and had Hannibal Alexsandros help us through the process of finding the right car for us. Both very willing to help and very professional throughout. Everyone we encountered was friendly. We lived the no pressure attitude.

Mehdi

Jun 24, 2016

Daniel Medina made the experience easy. He had the car pulled up for me, all the numbers were exactly as discussed, and the entire transaction took less than an hour. Best experience.

Lawrence

Jun 17, 2016

I found Jesse to be an excellent service rep: affable, knowledgeable and intensely concerned with my experience. In my opinion, he is a tremendous asset to your organization.

Jamie

Jun 16, 2016

William Moussa, our salesperson was extremely helpful and professional. We never felt bombarded or overwhelmed which has been our car-buying experience in the past.

Ali

Jun 15, 2016

Daniel Medina made the experience great. The whole experience went smooth and seemless. Daniel really knows his product and is very patient and takes time to explain everything to us.

Bradley

Jun 11, 2016

Daniel was awesome, No bait and switch he was very up front about pricing. Kyle was also great in showing us how the use the vehicle. Finance guy could use an adjustment, But other than that Good buying experience.

Justin

Jun 10, 2016

AWESOME...Love the car..and the paper work/computer table at the end, was amazing..It took 5 minutes ..I have bought alot of cars never has it been so easy

Alex

Jun 9, 2016

Mark Perlman, the sales consultant, was very knowledgeable, helpful, and overall outstanding. The dealership was clean and the financing process quick and painless.

Sean

May 28, 2016

Excellent customer service and the they did an excellent job of looking after my needs when I brought my vehicle in for service.

Tip

May 27, 2016

My advisor Ryan has always been professional and friendly. I can always count on him to make sure I'm taken care of. Thanks Ryan as always!!!!

Tyler

May 24, 2016

When I called for roadside assistance, their answers were prompt and explained exactly what they could do to assist me. They came out to assist on time regarding their eta and was professional to detail. The tech that helped me truly embodies the words, 'Mercedes-Benz'.

Helga

May 22, 2016

Ryan was extremely helpful and professional. Ryan makes it a common practice to make me feel welcome, in addition to making sure that I'm well informed about what my vehicle needs done. In the past, I was afraid of being taken avantage of by service reps, but that has never been the case dealing with Ryan. He is definitely an asset to the Valencia dealership.

Doris

May 18, 2016

Jesse Colon is very efficient, professional and friendly. Giving him the car I felt very safe that the repairs would be taken care of. I like that local is near by.

Tanya

May 18, 2016

Don Lavigne in sales was extremely nice and patient with my situation and went above and beyond to help me out.

Christine

May 17, 2016

The way we were treated from the moment we walked. Jose Valdivia was an amazing sales person. He was knowledgeable, friendly and caring. I would recommend him to any friend or family member looking for a Mercedes.

Stacy

May 16, 2016

Fast and friendly. I was in and out in no time at all. I was told my car would be ready by 1:00 pm. I was out of the dealership by 1:09.

Claudia

May 14, 2016

The place looks bigger than the last time I was there. The complementary food was great and the service wonderful.

Carlo

May 13, 2016

Your dealership was super easy to work with ,we were so happy with the whole process not to mention the wild car we bought .

Jerry

May 13, 2016

I enjoyed the use of the loaner vehicle and must admit that I found the dealership clean and purposeful; I enjoyed the courtesy and professionalism provided.

Leah

May 12, 2016

Regarding the service department:Jazmine, the service manager, took very good care of me and my Sprinter. She is very professional and knowledgeable. Pete was very helpful and kind as well as the service manager who took interest in me and my Sprinter with great concern. Service department gets the 5 stars.Regarding the appraisal of my Sprinter by Gabriel:Gabriel did not call me with the valued amount and I only got an answer out of him by requesting that Jazmine call him to meet with me when I picked up my car from service. It was a very low offer and not getting the attention of a phone call made it worse. Furthermore, during the inspection by the wholesale department my cabinetry got damaged and I am now left with an obstruction during driving until I can get it fixed by my handyman or by your service department if my handyman can not fix it.Appraisal department for buying cars at wholesale gets 0 stars.

Alexandria

May 11, 2016

I came in last min with a nail in my rear tires and turned out I needed 2 rear tires replaced so Ryan was able to get someone to handle this situation last min and had a tech and car wash done very quickly.

Mary

May 11, 2016

Nice place. Hanibal Alexsandros was a pleasure to work with during our sales transaction. Amar explained the tech functions on the vehicle very patiently. Ray walked us through all the paper details and answered all our questions.

Rogeh

Apr 30, 2016

We came all the way from central valley to your dealer. it was worth it. Your sales man was really nice ,friendly and helpful. He made us feel so comfortabel and went above and beyond his duty.We got the best deal .

Evelyn

Apr 29, 2016

Awesome service! Mr. Jessie Colon from the service Dept. helped me out with both of our cars to get serviced. Very pleasant and hassle free experience. I would recommend Valencia Mercedes Benz to my friends.

Eyad

Apr 29, 2016

It was very nice service to be there and I will look forward to be there again in the future

Ali

Apr 28, 2016

Jordan Ibrahim was absolutely the best car salesperson I have ever dealt with. Highly responsive, professional and just a great personality. I will definitely come back to Mercedes Valencia in the future.

Dale

Apr 28, 2016

Jesse was the best Service Advisor I have ever had the pleasure of dealing with. I will deal with him ONLY from now on. Made me feel important but better yet; his communications are flawless and timely.

Gregory

Apr 28, 2016

The staff is always friendly and willing to make my experience the very best. We recently moved from Seattle where we were service at Bellevue, WA for our vehicles but I must say, Valencia takes it to another level...

Ronald

Apr 28, 2016

very honest, and professional sales associate. This was my second purchase with him, and on both occasions he exceeded my expectations.

Bonnie

Apr 27, 2016

I was sent to Tony Lazzara on a referral and I am absolutely pleased! He took his time with me while showing me multiple vehicles without any pressure, allowing me to make a stress free decision on my purchase. He found the perfect car for me and I drove home that evening in my new MBZ. The most positive new vehicle experience I've ever had and I will not hesitate to refer him to others! Thank you Tony and MBZ of VALENCIA!!!

Kimberly

Apr 27, 2016

Jerry was great he worked out all the details because we traveled from a far distance. My boyfriend loves his Mercedes. Jerry is the best!

Natalia

Apr 16, 2016

Jesse was really friendly and responsive to my needs. He was great at communicating at all times what we needed to do and how much out of pocket to expect. He was fast at expediting a loaner and treated me like a VIP customer at all times.

David

Apr 15, 2016

My sales person Mein Apuya was very knowledgeable and patient. He spent a lot of time to get me the car that I wanted at a price I could afford.

Jayashree

Apr 14, 2016

We were on our trip to Mammoth and suddenly found an oil low message on our way and needed to get emergency help to see what the issue was. I called the closest MB dealership and Jesse Colon helped us out. He offered to check out our vehicle when it was very close to closing time, noticed that there was an oil leak and gave us a comparable loaner in short notice even with the service computers acting slow etc. He made our trip happen and we are very grateful and were very pleased with his responsiveness and service. He promptly got back to us on the issues that needed fixing and made sure to inform us when everything was fixed.

Danny

Apr 13, 2016

Promptness, Courtesy. All personnel with the USA culture and language. Always offering either a ride or a loaner, clean and neat place.

Maryann

Apr 13, 2016

Ryan always does a great job, i really like the service team and will always bring my car there as long as Ryan, Matt and jasmine are there to take care of me.

Michael

Apr 12, 2016

My sales person, William, made the car buying process swift and easy. All my questions were answered and all requests were met and exceeded.

Stephen

Apr 12, 2016

Jessie was an awesome adviser. You can tell when someone is truly excited about what they do and it comes through when working with him.

Heros

Apr 8, 2016

Bill Parks from the service department was very professional and great to work with. The entire team at Mercedes Benz of Valencia truly care about their customers.

Carlos

Apr 7, 2016

Service was quick and very efficient. Good prices and I loved the carwash after the car has been fixed. My car looked better than new.

Scott

Apr 7, 2016

The showroom, waiting room and facilities. The sales person was professional and knowledgeable concerning the car. The sales manager was polite and willing to do what it took to complete the sale

Jeff

Apr 5, 2016

Matt was great, loved the text messaging. The service was done INA short time and I got a car wash to boot...

Anita

Apr 2, 2016

My service rep was Jesus Colon. He was professional and did a great job keeping me up to date on the progress of my car.

Robert

Mar 30, 2016

Very good personal service. Jordan walked us through the steps in detail and made the experience easy and pleasant. Would recommend this dealership to anyone!

Frank

Mar 28, 2016

Atmosphere was great. No pressure environment, friendly staff. We decided on a purchase during our visit and couldn't be happier. Mark Pearlman was exceptionally helpful in showing us vehicles that were available and got us through the purchase process without any problems. He is a very good representative for Mercedes of Valencia.

Neil

Mar 26, 2016

Our sales associate listened to exactly what I wanted and was able to track down the car and get it to Valencia Mercedes to make a sale.

Robert

Mar 24, 2016

This transaction was seamless and truly the best I've ever experienced. My salesperson was a true professional and met all of my expectations and them some!

Terry

Mar 23, 2016

Mein made the leasing process very easy. He was very honest with me and made what is normally an unenjoyable process, enjoyable.

Amy

Mar 19, 2016

My salesman, David Cardoza, was patient and listened to exactly what I wanted. He got me the exact car I asked for at the price I needed. He was amazing and as long as I buy Mercedes, he's my guy!

Kirstin

Mar 15, 2016

From being accommodated for a same day service "B" appointment (super awesome) to being greeting very warmly and given a loaner car - it was perfect

Laurence

Mar 13, 2016

I enjoyed the immediate service I received when I arrived at the dealership. Everyone was very friendly and helpful. You guys are doing a great job!

Jeffrey

Mar 9, 2016

We live in Beverly Hills and yet we travel to Valencia because the level of service here is topnotch. Everyone is friendly and professional. Consider us customers for life.

Kathleen

Mar 5, 2016

Hanibal and Ray Penman made me feel like I was their only customer. They worked with my trade in and delivered a beautiful car to me. I was pleased with the financing that was approved with my less than perfect credit. Great experience!

Val

Mar 2, 2016

Great people who are working with you to get you what you want. Jose, Kaz and Don were very helpful - as always. Thank you.

Ronald

Feb 28, 2016

Jesse Colon was great! He made everything easy for me. I have been going to Mercedes Valencia and this is the best customer experience I've ever had.

Charles

Feb 26, 2016

The entire staff and service facilities were great. My service adviser, Bill Parks, was very knowledgeable and did a fantastic job at keeping me informed about the status of my vehicle. Andrea Isaacson, who assisted me in obtaining a loaner, was fantastic as well. The service facilities at Valencia Mercedes is, by far, the best I have seen.

Joseph

Feb 26, 2016

This was my 2nd service trip to the dealership since moving from D.C. to California. I am very impressed with the friendliness and professionalism within the service center from the time I pull up to the time I leave. The service advisors were a great help in getting me out fast with a loaner. Thank you!

Linda

Feb 26, 2016

I was very pleased with the service on my GLK. The gentleman who took my car went out of his way to get the battery in my key replaced. I really appreciated that gesture because I could not figure out how to do it. The service personnel were very knowledgeable and made the experience quite pleasant. The girl in the cashier's department was extremely nice and helpful.

Ernest

Feb 24, 2016

MB of Valencia are truly have the best world class experience and professionalism which some dealers don't have... They are very accommodating with our problems with any hesitation...THE BEST PLACE AND STAFF... Thank you so much

Jamila

Feb 24, 2016

Jesse was friendly and prompt in greeting me and wrote up my paperwork quickly. He then made sure I was comfortable in the lounge where I enjoyed a latte while waiting for my car. Excellent experience!

Violeta

Feb 24, 2016

Everything.... You guys made it so easy... I'm planning on recommending David Cardozo from Valencia to all my friends. He and his manager was a pleasure to work with.

Paul

Feb 14, 2016

The true professionalism, courtesy and understanding my service advisor Jesse Colon gave me. He is true asset to your company

Kaley

Feb 8, 2016

How nice Jesse was. I was very comfortable going to him and having him fix the problems. Plus the cookies are amazing!!

Natalie

Feb 1, 2016

Hannibal was my car dealer, and I couldn't have been happier. He really explained and gave us a very pleasurable and enjoyable experience from start to finish!

Richard

Feb 1, 2016

The employees are great. I am just a little frustrated that I need to take the car in so often for "software updates" or little things like the gas door, radio, camera, etc. Not to mention I go in 6-7 times a year for tire pressure.

Angela

Jan 31, 2016

Once again, fantastic experience buying a car from Mercedes Valencia! We are a family of Mercedes and we couldn't be more pleased with the experience we had. Jerry was awesome, he didn't waste any time, he made sure to get us the deal we felt was fair, he took the time to sit and go through all of the gadgets in my new car, even took time the following day to explain and make sure he didn't miss a thing. Thank you Jerry!!!! We will be life long customers at your dealership! Love my new car :-)

Baher

Jan 31, 2016

One of best experiences I ever had especially the way Mr. William Mousa handled the sale. World class customer service and extreme courtesy. I am thrilled by my car and the experience.

Stephen

Jan 31, 2016

We continue to receive top notch service from Ryan. He is half the reason that we just bought a brand new Mercedes from Mercedes of Valencia. We wanted the same service we have received and knew if we bought another Mercedes we would get that. Thanks Ryan!!!

William

Jan 30, 2016

Everyone was amazing! Very kind, professional & helpful each step of the way! I can't remember his name but the guy that helped me when I drove up is exceptional! I'm just really bad with names! Sorry! Bill was great in service and explained everything to me that was going on with my car! Coffee lady is great!!!!!! And everyone else was super kind and went above and beyond for me! I appreciate them all! The loaner car was also a great added bonus! Thank you again for everything! I've been telling all of my family & friends just how great you guys were to me!

Steven

Jan 28, 2016

Customer service representative was attentive and assisted me with getting my car repaired. Once it was determined that I had to leave the car overnight for repair, I was given a loaner car immediately. The repair was performed within 24 hours and I conveniently received a text on my cell phone to pick up my car. EXCELLENT SERVICE that exceeded my expectations!

David

Jan 25, 2016

Daniel Medina handled all the concerns I had, and beat others dealer price. I was very surprised that a car dealership in this day and age can operate so smoothly and honest. I expected the best from Mercedes and I got it.

Tamara

Jan 25, 2016

Met my advisor who made me feel welcome, he explained what they were doing and everyone I interacted with welcomed me to the Mercedes Family and their location. The facility was clean, bright and inviting.

Arnold

Jan 23, 2016

The service consultant--Matthew Geisser was very professional, attentive and thourough when explaining my contract.It was a pleasure and a positive expierience!!!

Gualberto

Jan 23, 2016

We walked in late and the sales guy was really nice and made a real effort to show us the vehicles that were interested in. we took a test drive that night and made a deposit. The following day we missed some features that we thought were standard on all of those models. They took our concerns found another car with the features we wanted and never raised the price.Paul, Danny M. and Mark Perlman are stand up guys. These guys are all about customer service and that's what sells. Thanks Guys!

Allen

Jan 22, 2016

Clean and 'Mercedes Benz 'look' from the street.Met cheerfully by a fine gentleman at the Service entrance.Introduced to my 'Case Worker' Everyone throughout the building was busy, courteous, knowledgeable and took my wife and me to the nearby Shopping Center while we waited for the Service B.Promptly called to let us know the car was done and sent a driver to bring us back.Good representation of what is expected at MB.

Michelle

Jan 19, 2016

I was in real bind... A flat tire just before closing time on my way to Disneyland with my kids. Ryan was so helpful and sent me on my way with a loaner that I was able to return on my way back four days later. I dropped the loaner off on Sunday and didn't realize until I pulled into my driveway that I had left my garage door remote in the loaner. Ryan overnighted it to me! Exceptional service!!

Nayana

Jan 19, 2016

As far as customer service, I appreciate the patience and positive up beat energy Jesse carried at my last service appointment which gave me a positive boost as well.

Rose

Jan 19, 2016

Jesse (Jesus) went above and beyond! While I was hesitant to bring my CLS 550 in to Valencia (since I purchased it in Westlake), Jesse immediately made the choice clear for me. He definitely created a customer for life, for both future service and purchases!

Gaik

Jan 15, 2016

My experience was amazing. Jordan was a huge hell making sure I was getting the Perfect car for me. He gave me all the info I needed on each car we looked at and he didnt put pressure on me for making a decision~he let me take my time, as other sales reps add on unnecessary pressure. Overall, Jordan gave amazing customer service, was extremely knowledgeable about all the cars and I would definitely go back/recommend Jordan and mercedes of valencia to everyone!

Monika

Jan 15, 2016

Very friendly, fast service, I know I can trust my service adviser, Matt Geisser!VERY IMPORTANT for me. I could take my car to other places, but I have great faith in Matt not to overcharge or make unnecessary repairs!

Michelle

Jan 12, 2016

I was in and out in a couple of hours. No hassles. Straight forward. My salesman was helpful and did not pressure us.

Marlene

Jan 11, 2016

Bill Park is great. He listened to the problem and he fixed the problem right away. He is s very helpful and he exceed my expectaton. I'm happy with the service I received. Thank you Bill for all the help and the timely update you gave me.

Gabe

Jan 9, 2016

Refreshingly welcoming. Our sales person was friendly, accommodating, knowledgeable, professional, and thorough. It was a positive experience without a hard-sell. Love my new Mercedes!

John

Jan 9, 2016

Bill was amazing! I scheduled my appointment the night before service. He was there bright and early. Bill was extremely professional and efficient. He contacted me as soon as my car was finished. I really appreciate his knowledge and diligence. I drove past at least 3 other dealerships due to the fantastic service at MB's of Valencia.

David

Jan 3, 2016

My customer service man Ryan Helquist was great and you can tell because I am writing this and I'm busy working in my office.

Jamie

Jan 3, 2016

No high sells pressure! Very friendly and accommodating staff. Very clean environment! The staff member put on her Netflix account for my kids to watch a movie.

Sherif

Dec 30, 2015

Andrew Nehme was great, very courteous and professional. I didn't feel pressured like other dealerships. It was a great experience and deal. I always bought BMWs, this is my first Mercedes, don't think it will be my last.

Albert

Dec 29, 2015

Dan the sales rep He is so pro at what he is doing I would defiantly send him more friends and family to shop from him.

"

Dec 17, 2015

Bill Parks is the best Service Manager I've ever had the pleasure of doing business with. Very courteous, professional and a man of his word. Although, I was forced to go to your dealership, because of an emergency situation, it was a real eye opener for me.The service was remarkable, Thank You very much. Tom Ramirez

Jennifer

Dec 17, 2015

Edurado Pinto exceeded my expectations in professionalism! He went above and beyond to ensure I received the quality care and service experience in purchasing a car.

Peter

Dec 11, 2015

Ryan was great. He helped me quickly because I was running late for a flight. Always a pleasure working with Ryan.

Jenny

Dec 10, 2015

Jerry, my sales representative, was excellent. Not pushy, very knowledgable and friendly. He was also very responsive. I even came back with my son after buying the car and he showed him how to run the entertainment system. I know I can call Jerry any time with questions and get the same friendly help. Everyone at Valencia MCB was very friendly and helpful. And I love my CPO Mercedes! It looks and drives like a new car.

Barton

Dec 7, 2015

my service advisor is always attentive and returns calls quickly. if repairs go wrong, service dept is always quick to fix

Monette

Dec 6, 2015

the salesman suggested a better car than I was purchasing- excellent serviceInternet service was great too. I definitely have been recommending to others

Scott

Nov 26, 2015

William Moussa was a pleasure to work with. He made purchasing my current dream car a smooth 'transaction.' He followed up and followed through. Thank you MB of Valencia for employing one of the best!

Dale

Nov 23, 2015

Don and Carlos did an excellent job. We enjoyed working with both Don & Carlos previously and because of their fine service we came back. Excellent job!

Jane

Nov 23, 2015

Service writer Bill was extremely polite, interactive and knowledgeable. Also very efficient. The young ladies at checkout were also helpful and interactive. Tulio is always a delight and a credit to your business. He was very helpful transferring my husband, who is mobility impaired, from the loaner back to my car at end of service.

Deneane

Nov 22, 2015

Not a long cumbersome process, like I was dreading, coming all the way from Torrance. Very professional staff, respectful of your time and extremely attentive to their clients. They made this vehicle purchase very comfortable and even located a phone charger for me when my battery died. Daniel, Amir and the finance gentlman (sorry I don't recall your name at the moment) are an exceptional team!

Peggy

Nov 19, 2015

My service advisor "Matthew" is very knowledgeable about the Mercedes Benz. I appreciate his input when it comes to my car.

Joanna

Nov 15, 2015

Courteous, knowledgeable, friendly, and approachable employees. Excellent service! I am very pleased and satisfied. The lady in the coffee bar is wonderful!

Ruth

Nov 14, 2015

Friendly, treated honestly, with respect, no silly back-and-forth pricing tactics, and treated like I was a member of the family.

Anne

Nov 12, 2015

The all around service is superb, from David in service to my peppermint mocha at the cafe. I love calling Mercedes Benz if Valencia my home.

Karen

Nov 12, 2015

I was taken carenofnin a thing melt manner. Everyone was really nice. The remodel of the service department is on par to the Beverly Hills store. It's really nice.

Marilyn

Nov 9, 2015

Extremely prompt and professional service, beautiful building and appreciated the coffee service. All in all excellent and much higher quality than I have experienced at dealerships in West LA - thank you!

Dan

Nov 5, 2015

Service Advisor was knowledgeable and professional. My car was returned clean. Car wash dept did an amazing job. the car was spotless.

Julie

Nov 5, 2015

Everyone went out of their way to assist me, and get me to work on time. Special thank you to Bill Parks!! You always expect to get the First Class Treatment when you buy your car..but then when you continue to receive that treatment after the purchase...that makes you a LOYAL Lifer!! Mercedes-Benz of Valencia is Awesome - Thank you

Lilliann

Nov 4, 2015

The staff at Merecedes Valencia were inviting and friendly! I had the please of having Jordan as my sales rep. He is phenomenal and made me feel part of the Mercedes family.

Marcia/ Ken

Nov 3, 2015

As I am on my third Mercedes-Benz vehicle and my husband and I are fairly new to the area, I had to leave my long-time dealership, which was difficult to do. It's like starting a new school. My husband and I were pleasantly surprised and relieved to take my car to Valencia to get serviced. Matt Geisser was our service consultant and all I can say, was that he was nothing, but courteous and helpful through the whole process. My car needed a part and various other services which meant, I would have been without a car for a few days. Matt right away got me a loaner car, which I so appreciated it because I had a funeral I needed to attend the next day. Matt kept my husband and I informed and up to date on the status of my car. I had some unexpected expenses, but Matt worked with me and was able to give me a discount. I appreciated his honesty and helpfulness. I'm now glad to say my car has a new "home" to go to when services are needed, which my husband and I can feel good about. Thanks again to Matt and Mercedes-Benz of Valencia!! :)

James

Oct 31, 2015

The service adviser was well versed in all aspects of his job and was very respectful and polite. I appreciated our conversation.

Jacil

Oct 30, 2015

We came early morning and Joe Medawar the salesman came and approach us, and he was very accommodating and helpful as well, and a very nice guy. Very knowledgeable.

Jan Doe

Oct 25, 2015

Salesperson wasnt aggresive. I really liked that the most. Thank you.

Elizabeth

Oct 22, 2015

Don, their Internal Sales Mgr is incredible. I have dealt with thousands of sales people in my life and he was so incredibly attentive and genuine during our experience.

Julie

Oct 22, 2015

Most of the work was done over the phone before I even went into the dealership. The car I was interested in was pulled up front and all of my paper work was printed out - this saved alot of time.

Michael

Oct 22, 2015

The very helpful assistance of "Kaz" Fouroutan and William Moussa was greatly appreciated. They were professional, and did not exert any "high pressure" during the sale. William explained options carefully in an understanding manner, and actually offered suggestions that were benneficial.

Mark

Oct 17, 2015

Enjoyed the personal service that I received; the friendly manner in which the deal was negotiated; and the professional approach by all concerned.

Dennis

Oct 16, 2015

Dave from Service answered all my questions. He was very professional. Gave me a car loaner to take care of my errands.

Michelle

Oct 16, 2015

Kind, prompt, and knowledgeable employees. Service in every area was top notch. It was my birthday and everyone made me feel special. We will certainly refer our family and friends. Top quality organization.

Jamie

Oct 9, 2015

Tom, the porter, remembered me from my prior visits and gave me a friendly greeting. He helped me with my heavy briefcase and made sure I received prompt attention from a service advisor. Matthew, the service advisor, was very helpful and friendly. The charges were clearly explained and the waiting time was what was estimated. I appreciated the coffee and a warm cookie as well. My car was clean on the interior and exterior when the service was completed.

Harold

Oct 8, 2015

The salesman Hanibal was so helpful and made my buying experience easy. The facility was clean and everything was just superb.

Roman

Oct 8, 2015

Professionalism, courtesy, customer care, ease of doing business, trustworthy, this experience was what buying a car should be, no stress no hassle.

Gabriel

Oct 7, 2015

Very pleasant experience from my first contact with Mr. Matt Geisser including all of his associates. We appreciate your friendliness & professionalism. We both speak from military standpoint as we are both retired AF & thank you again.Gabe & Chris Padilla, Ret. USAF

Alan

Oct 3, 2015

We were treated with courtesy and respect. We have known Eduardo Pinto for many years and have followed him from MBZ in Beverly Hills, to Encino (both Auto Steigler and successor) and here. Not only is Eduardo a gentleman but everyone at the were nice and very professional. With my wife and myself, that goes a long way. Thanks.

Jennifer

Oct 2, 2015

Excellent service, our sale man was awesome and he hustled to our request on what we were looking for and he gave 100 percent and above.

Diana

Oct 1, 2015

Our new service advisor, Bill Parks was excellent. He was very thorough and had the entire car checked out since the warranty will soon expire.

Marc

Sep 26, 2015

The customer service with Ryan Helquist was above and beyond expectations. He was courteous over the phone and in person when dropping off and picking up our car for repair. He was courteous, knowledgeable and professional.

Monica

Sep 17, 2015

People were friendly. It was easy and they appeared to be thorough. I really liked that they had access to my previous history ( I have a new car and they knew my maintenance contract) which gave me peace of mind.

Roozbeh

Sep 17, 2015

Customer care was great but follow up lacked a bit. I had to call to find out about the status of my car.

Danny

Sep 13, 2015

David went out of his way to make sure everything is taken care of, also your coffee and cookies are very good including the customer service of the lady on the counter

Jennifer

Sep 13, 2015

Ryan was very helpful. Even though my service was going to take longer than expected, he was very polite and accommodating. He offered a shuttle service to take me home. Even though he said my car would be done by 4pm, it was done earlier, which was very nice.

John

Sep 10, 2015

Both drop-off and pickup were quick and painless. Like the new facility.I am a bit disappointed in the product. Having a transmission mount fail at only 72K miles was a bit of a shock. I am also disappointed in the quality of the driver side window switch, which is displaying peeling of the cover material. David stated this is not covered under warranty, but promised to elevate my complaint.David was very attentive to my concerns and kept me apprised of the status of my car. Good guy!

Renata

Sep 4, 2015

Attention to customer service and satisfaction. Daniel and Kaz are fantastic ambassadors for Valencia Mercedes specifically and the brand more generally. Worked with me to get a great deal to ensure I stay...was thinking of getting a Porsche

Gio

Sep 2, 2015

Nice facility & staff. Pretty comfortable waiting at the Lounge Area w/ free coffee & cookies.David my service advisor was so very nice. He did an excellent job!

Jeffrey

Aug 30, 2015

Good process coming in for service, but your database didn't even recognize I was in the system, even though I had already had an A service there.

William

Aug 29, 2015

Pleasent, knowledgable salesman. Extremely courteous and patient. Explained all steps. Willing to go the extra mile to make us happy.

Ron

Aug 27, 2015

Matt Geisser the Service Manager is EXCELLENT! He has always taken excellent care of us. Our car is always washed after the service. Very beautiful and comfortable waiting area. Everyone is friendly and helpful.

Joseph

Aug 19, 2015

Friendly staff and took care of my service needs asap. Accomodated me even if I didnt have an appointment. They have great service and very nice and clean service facility.

Fabio

Aug 14, 2015

My husband and I especially liked how Joe Medawar, our sales consultant, did not pressure us into a financial situation that we were not comfortable with and we were able to make a deal very fast! My boys loved the soda and cookies! Carlos Gerpe, the finance director was very accommodating as well! We loved the new electronic signature process! We were done signing in no time at all! Excellent customer service overall and I will definitely be coming back for a new car when my lease is over!

Larry

Aug 14, 2015

Our service advisor, Jerry Hicks, was professional, knowledgeable, and friendly. We were very impressed with your dealership since it was re-modeled. We had a very nice experience while we were there, including a good cup of coffee.

Willie

Aug 14, 2015

We were treated like royalty, I enjoyed the entire experience. I have purchased many cars in my lifetime and I have never been treated so well at a dealership.

James

Aug 13, 2015

Straightforward, professional and accommodating. Appreciated the seamless transition between departments. It felt fluid and smooth - I know it isn't that simple.

Laurie

Aug 11, 2015

Being able to get us in without an appointment.Not pressuring us to buy tires from Mercedes.We will be buying another Mercedes in the future due to the quality of the product and the level of service.

Barbara

Aug 4, 2015

Like that I am treated with respect and as though my business is important. People there are friendly and helpful.

Bruce

Aug 4, 2015

I drive a long way to come to your service dept. and use Ryan as my service advisor. He is the best and very professional and kind.

New Benz Owner

Aug 4, 2015

Exemplary experience at this beautiful newly redesigned dealership! I can't give enough positive feedback about this store and it's staff. I am a first time Mercedes-Benz customer and was treated with the quality you would expect from the make itself. Everyone at the dealership is friendly and accommodating. My sales person, Daniel, was professional, friendly and very knowledgeable about the vehicles. He asked the right questions and listened to be able to give me exactly what I was looking for. He respected my time, was patient, and never pushed or rushed me into a decision. When I left with my car I was all smiles and plan on recommending this dealership (and Daniel!) to all of my friends and family! Just FYI, I drove from Los Angeles to Valencia for this experience (and was happy I did!)! Thank you!!! :) :)

Daryl

Jul 24, 2015

During my experience, the salesperson was knowledgable, friendly and he provided quality service without the typical high pressure sales pitch.

Anthony

Jul 23, 2015

Service was fast at both drop off (for servicing) and at pick up. Everyone I encountered was pleasant and friendly.

Hasan

Jul 20, 2015

Service was great and fast. Jerry Hicks is the service advisor who helped me, and he is great. He was very welcoming, friendly, fast, informative and direct. He listened what I had to say carefully and offered me solutions. I will be looking forward to work with him on my next service visit.

Scott

Jul 17, 2015

Luis, my service advisor always goes above and beyond. As a customer, he makes me feel appreciated and that my business with MB Valencia is appreciated.

Paul

Jul 9, 2015

When I was looking for a certified used Mercedes, your salesperson, William, stood above and beyond the rest. (I had contacted 3 other Mercedes dealerships; they all had at least 2 of the sub's I was interested in) William called me back in a timely manner and gave me really great customer service! Ammar was also very helpful, explaining to me and later, my fiance, how all the gadgets and features on our new GLK worked.

Araceli

Jul 8, 2015

Thank u for making accommodations for my children - the makes a difference on where I choose to do business. The driver took me to a nearby friends house while the car was being service. 2 hours is a long wait for them in the lobby.

Valerie

Jul 2, 2015

Every time I come to the dealership I am approached promptly and treated like I matter. Everyone is super friendly and always willing to help.

Gina

Jul 1, 2015

Even though someone in services did not write down my appointment time, they still accomodated me and didnt turn me away.

Robert

Jun 28, 2015

The desire to complete the repair to exceed my expectations. My car actually runs better now that it has in 2-3 years

Ronald

Jun 27, 2015

My husband and I both were very comfortable with the entire purchase from the test drive to the financing to the delivery of our vehicle.

John

Jun 25, 2015

Very pleasant,Mein did a great job in getting the vehicle I wanted. Ammar was very helpful in checking me out on the controls.

Paul

Jun 22, 2015

Really great experience. Quick and easy, had the car I wanted and no pressure to purchase things I did not want.

Paula

Jun 22, 2015

The person that changed the bad experience I had in the service department was Jerry A Hicks he really know how a person that drives a Mercedes likes to be treated, he knows what Customer Service stands for, if it's not because he helped me at the end I would rather drive to Calabasas in the future for service department.

Bonnie

Jun 18, 2015

Everyone was friendly and very helpful. Excellent customer service. Would definitely buy from again. Sales staff and finance staff was great to work with and went above and beyond expectations.

Matthew

Jun 18, 2015

Mein was great! He made the transaction easy and was very helpful and patient while we made up our minds.

Barbara

Jun 13, 2015

Oscar, John, and Ray were pleasant to do business with, worked With me to capture just the perfect car for our granddaughter,Without a lot of annoying chatter, pressure, or personal oddities.

Michael

Jun 12, 2015

Andrew Nehme our sales associate made us feel welcomed and was very helpful. We had a great experience at Valencia Mercedes and believe Andrew played an important role.

Nelson

Jun 6, 2015

The Service Consultant, Matt Geisser, was very courteous and pursued a problem that was addressed after the car was sent into the shop area. The problem was identified and corrected saving a second trip to the dealership.

Jerome

Jun 3, 2015

My experience at Valencia Mercedes was absolutely excellent! My salesmen William showed excellent client service, excellent knowledge of the vehicles, excellent professionalism and excellent energy. William was not pushy but rather he treated me like I was his own family member. William explained in detail the prices and he worked with me very efficiently. I would like to tell the General Manager of Mercedes of Valencia that I have good friends that work for Keyes Mercedes and Calabasas Mercedes that were begging me to lease from them but I choose to purchase my vehicle and give my hard earned money to Valencia Mercedes simply because I know William will take care of me!William is very professional, very polite, very human orientated and I can tell he genuinely loves when his clients are happy which in my opinion separates him from the rest. He is a star in the car game in my opinion and I can see him running a dealership one day as a GM.

Kristy

May 29, 2015

I have wanted a Mercedes SUV for so long. They made my experience so easy. Everyone was very nice and helpful. William was amazing. He isn't your typical cars salesmen. Carlos was very helpful and explained the paperwork thoroughly.

Suzanne

May 27, 2015

There was hardly any wait time between turning in my car and them putting me in a rental. I was on my way in 15 min.

Hyung

May 23, 2015

My service advisor was so nice. I had break problem since i bought the car and visit your service but no other service advisor was trying to help me. But finally he helps me to fix it with no cost. I am really appriciate his help. I was planning to get GL class soon but was not going to buy from your dealership due to bad experience but i changed my mind with his help.

Robert

May 18, 2015

Jason Kosova was a true pleasure to deal with. The experience was more like buying a Ferrari rather than a Mercedes. He was passionate about all the AMG items and performance on the car in a way only a true car guy could.

William

May 18, 2015

The entire process was great. We were out for a drive the car started making a noise pulled in and the service advisor knew exactly what it was in and out in 1 hour. They also did a recall on the car too.

Unhappy Customer

Apr 25, 2014

I was interesting buy a used car. However, the car was borrowed from someone related to the car dealer owner for 5 days WHILE it was listing for sale. I waited and finally the car came back to dealer. Sale rep very coordinated with answering my questions regarding about the car. I go ahead call and told him how i'm very interested getting the car and we agreed the date and time for me to come by check out the car. Prior, the appointment date, the car somehow sold to some other customer without being inform to me. I was very disappointed how so wreck less with the communication between sale reps. The sale rep told me he was off on that day so he didn't know the car sold. I hope the sale rep would tell me up front " first comes first serve" instead of make an appointment and text me tell me the car was sold to someone else. It was a terrible customer service.... overall

Robert

Mar 15, 2014

Your salesman, David Cardoza, was excellent to work with. I bought a car sight unseen - and he took my trade the same way - and he made me feel confident that he was honestly describing the car (I hope he felt the same way about me).

Andrea

Mar 14, 2014

Really, it was the fact that you had a product in our price range. And also the excellent treatment from the sales person ( Eduardo). And then they called us back two days later and offered us a lower % rate. Unbelievable.

Van

Mar 14, 2014

Our visits to the dealership were always met by friendly and professional staff. Oscar R., sales consultant, showed us several cars and was very helpful and knowledgeable about each car. Which made the process of selecting our vehicle that much easier. Paul H., Finance Manager, explained the paperwork with our purchase, answering all our questions. He made us feel comfortable and never rushed.

Meinrado

Mar 1, 2014

The salesperson was extremely efficient & knowledgable & had my best interest in mind while working the deal.The managers were all very helpful & genuinely interested in giving me a great deal.

Raul

Feb 27, 2014

My Service Representative Luis Torres. He was exceptional at follow up and I experienced the best service ever at MB Valencia.

Paul

Feb 26, 2014

Everyone was extremely helpful. Carlos was personable and made the boring part of the transaction a pleasure with his friendly attitude.

Karl

Feb 21, 2014

Ryan took good care of us. He got the car in, diagnosed and repaired as promised in one day. Thank you for the great service.Karl S. Haberkorn

Morikatsu

Feb 21, 2014

My contact, Ryan is always quick to serve and keeps me updated on the service, which I very much appreciate.

Sandee

Feb 20, 2014

Eduardo Pinto was incredible and honest. Carlos in finance was fantastic as well. Easiest car purchase we ever made. Great staff and smooth process.

Dorothy

Feb 18, 2014

From the moment I walk into Mercedes of Valencia, it's 100% complete attentive, excellent service! Ryan goes above and beyond in getting us the best service! Every time!

John

Feb 13, 2014

Everything was great. Aram, my service advisor had a loaner waiting for me.The service was timely and I received my car washed and looking like new.

Charlotte

Feb 6, 2014

Amir, My service advisor has always went over and beyond to make my experience pleasant at the Valencia dealership. Tony in the service dept. always makes sure he checks any concerns I may have, the 2 of them are why I continue to go to the Valencia office.

Stephanie

Feb 5, 2014

Aram was very friendly and easy to work with. He followed up with me the next day to make sure I was happy with the service and to make sure I was happy with my car.

Larry

Feb 4, 2014

My wife and I had a great experience while purchasing our Mercedes from your dealership. Our salesman, William Moussa, was THE best auto salesman we have ever had. William was professional, attentive, very personable, and took very good care of us and our daughter and grandson who were with us. William even turned on the Disney channel in his office for our 11 month old grandson to watch. We couldn't have asked for a better representative of Valencia Mercedes Benz to do our business with. When we are ready for another Mercedes we will definately purchase it from Mercedes Benz of Valencia.

Otto

Feb 4, 2014

I had a good experience with the purchase of my new car. I feel that I made a fair deal.

Salina

Feb 3, 2014

Communication, it was my frist time taking my vehicle in and I was nervous about the communication. I'm very pleased with the level of service I received. The Service Advisor, Aram advised me that he would reach out to me between 11:30-noon the next morning to give me an update. He was prompt, he texted me (a method which I prefer as it's easiest for me to respond) at 11:35am to provide an update. My issue with the radio was a simple fix with a software update and he took care of the recall issue. He also advised me of the next service at 50K miles and gave me a price. I would definately bring my vehicle back and ask for the same advisor. He also followed up with me the next day to see if everything was working properly. Yes, indeed, the issue with my radio was corrected. The process of dropping off my car was easy as well. The loaner car was exactly like my car so it didn't feel like I had a dropped my car off at all.

Carmen

Feb 2, 2014

Courtesy & professionalism of all the staff from the time I pull into the a Service bay until I leave with my car

Kelly

Feb 1, 2014

Made my apt. and got in the next day. My car was ready in a couple of hours. Service manager called and told me what I needed to know about my car and pick up was quick and easy.

Robert

Feb 1, 2014

Mat G in the service department "gets it" He is knowledgeable, stays in touch, has the car ready when he says it will be ready.

Brian

Jan 29, 2014

Don was great to work with. He was completely honest with me and that is what is lacking at most dealerships. I'm not from the area otherwise I would be a loyal customer to Don and MB of Valencia.

Peggy

Jan 28, 2014

The service agent I dealt with kept me apprised at all times. He took very good care of me and went out of his way to accommodate me. So far the tech. working on my car seems to have done a good job.

John

Jan 25, 2014

Service was completed in a timely manner and as scheduled. Everything was completed and the car cleaned. Matt got me processed and on my way quickly and called as soon as my car was ready to pickup.

Ralph

Jan 24, 2014

Ryan was very accommodating and was able to get my car in and provide me with a loaner last minute. He was courteous and professional and puts the customer needs first.

Debora

Jan 23, 2014

My Service Advisor, Aram Corluyan, is very professional in handling my scheduled maintenance and the problem with my window not rolling up properly. He is very punctual, very clear in explaining the type of service my car needs. Aram even took extra care in cleaning of the front mats for me when I told him it was so hard to keep it clean deal to the light color of the interior.

Cindy

Jan 22, 2014

Everyone was very friendly. Whether you were their customer or not. Felt comfortable, and will highly recommend this dealership to anyone looking a great car with amazing service to match.

Gregory

Jan 22, 2014

Aram and Bob(Tech) were a great example of how to treat a service customer . My unhappiness is with the quality of the vehicle . The Dealership is great .I want to acknowledge Jimmy in the Service drive and Lori who was so so nice and made our visit superb .

Mitchell

Jan 22, 2014

William Moussa did an excellent job with us. He was very responsive, professional, courteous and accommodating. He made the experience very easy. Carlos in Finance was also very professional and friendly and made that part of the experience easy as well.

Alice

Jan 21, 2014

All of the service staff are all efficient and offer a quick response to my specific needs. From Ryan taking in my vehicle to the shuttle service and service counter to make arrangements for a loaner vehicle. Overall it's the service and receiving my vehicle once all necessary items are addressed and corrected. My vehicle drives nice!

Peter

Jan 20, 2014

Adam, from the service area, was extremely helpful and went out of his way to make sure I was taken care of. I really appreciated it.

Heros

Jan 19, 2014

Salesperson Ricky, sales manager Leo, and finance manager Paul were excellent to work with. They were very professional, honest, and courteous. Mercedes Benz is very lucky to have such a talented group of people working for them.

Christian

Jan 18, 2014

The sales consultant was not pushy at all. I did not feel like I was being pressured to buy. He was very knowledgable and very courteous. A real great experience.

Anna

Jan 17, 2014

My service advisor, Adam (Aram) was extremely helpful, very thorough and kept me informed as to the progress of the repair of my vehicle. The loaner vehicle was terrific, I appreciated the attention I was given. Thank you!

Carolina

Jan 17, 2014

Mien Apuya, my sales person is very professional. He is knowledgeable and explains everything without any pushing. He gives you informed decision making in every aspect of the process.

Julius

Jan 17, 2014

No hassle and sales person Guy was very accommodating. No sales pressure. Sales person took his time to let us test drive vehicle we wanted to drive.

Jing

Jan 16, 2014

This time my service adviser is Ryan. He took test drove with me and tried to identify the internal rattling noise. And he responded me same day by noon. The rattling noise is gone. The service and time manner are both good.

Marcelo

Jan 16, 2014

I received a helpful recommendations from the sales department (sales person and Sales Manager and from the finance department (sales manager). bottom line, the experience was very satisfactory.

Maria Sabrina

Jan 16, 2014

The salesman Meinrado Apuya was very thorough in explaining details of the sales and the car. He did not pressure us into buying the car but rather gave me several options that would work if ever I bought the car. He was very professional, courteous and patient. After buying the car I can call him anytime just to ask some questions. He always answer on the first ring.

Howard

Jan 15, 2014

David Cardoza is great, knowledeable, and professional. He always bends over backward to help us get the right vehicle, which is why we've bought 3 Mercedes from him!

Solomon

Jan 7, 2014

The friendly atmosphere and the willingness to help. James, the Sales Manager and Oscar, the sales rep went out of way to help us. I am a return customer buying our 2nd Mercedes at Valencia.

Bonnie

Jan 4, 2014

Sales and Service staff very nicely dressed and groomed. Very attentive. Facility clean/orderly/ nicely decorated(Christmas). Aram Corluyan is very professional - he answered all of my questions, addressed all my concerns/vehicle issues.

Nancy

Jan 2, 2014

Your staff is extremely friendly and quickly handle any problems I have. Your coffee is delious,and so are your cookies. I enjoyed the large TV in the waiting area. Price was great!I love my Mercedes!!!!

John

Dec 30, 2013

The service advisor, Aram Corluyan, is ALWAYS clear and helpful with the options for service to my vehicle. He makes the visit to Mercedes Benz of Valencia a plearsurable and knowledgable experience

Kenneth

Dec 23, 2013

My head light change ended up being under warranty - which was nice - but then having my car washed was also a great surprise!

Juan

Dec 22, 2013

I liked that David Cardoza. was very professional, and very accommodating to us and our needs. David went above and beyond our expectations to help us find the perfect car. This is our first Mercedes-Benz and David did not pressure us and answered all of our questions. We would personally like to thank David from the bottom of our heart and thank you for making our experience an easy one. Have a Merry Christmas!

Francine

Dec 21, 2013

Ryan and Angie continue to be the best service provider representatives at Valencia MB dealership. Not only they are courteous, professional, and talk to me in terms that I could understand, but their explanations are very detailed on the issues at hand with my car. I feel very comfortable and most of all, I feel I am not given the "stereo-typical" run-a-round being a female/or the wife when it comes to discussing additional work that was found.Ryan was very concise with the additional findings and provided excellent information and did not press me to make any hasty decision making. I understand my car is now 10 years old with 6K miles short of turning 200K miles. The reason my car is in excellent condition is because of staff, such as Ryan and Angie, who make us clients feel that we too, have choices and trust their recommendations to ensure my vehicle will always be in excellent condition. I also want to recognize the entire service staff who are responsible in working under the hood and keeping my car in top condition!

Debbie

Dec 20, 2013

This is the first time I've had Aram Corluyan for my Service adviser, and I must say he was a pleasure to do business with. Very polite, knowledgeable and was great about keeping my updated with the progress of my service.

Richard

Dec 20, 2013

It was my first time buying a car and my sales man William Moussa made the entire experience pleasant and very none stressful. He made feel comfortable and put no pressure on me. Very professional and helped me get the car I wanted.

Stephanie

Dec 20, 2013

The Service Advisor was clear on what was needed and worked with me on what services were most essential, which allowed me to prioritize a number of costly services that need to occur over the next month or two. He was great to work with.

Irina

Dec 18, 2013

excellent customer service.very happy with our sales person.clean and modern facility. love the smell of fresh bake cookies.we will recommend Mercedes-Benz of Valencia to all our friends.

Darlene

Dec 16, 2013

The personalized service of having my new (a surprise gift) Mercedes delivered to my home was great. The personalized orientation from William on the car's features was very helpful. Everything was excellent. Although, I thought William had given me his Mercedes ink pen after I asked if there was a Mercedes pen in the manual - there wasn't. I couldn't find it after he left.

Jules

Dec 16, 2013

Customer Service provided by Aram is always top notch. He is friendly, knowledgeable and professional. He suggests best services, advice and you feel that he is genuinely concerned with your requests. Always a pleasure dealing with him as he truly exemplifies the efficiency and class of the Mercedes service.

Narine

Dec 16, 2013

That I got the car that I want, the color that I want, and a amazing deal that I want!!!! Very professional and friendly GM and seals person.Special Thanks to a General manager!!!!

Jeffrey

Dec 15, 2013

had a nail in my tire (brand new car) the tech called to see if there was any warranty and took care of the issue without an appointment

Bruce

Dec 13, 2013

i came in last minute to get a bulb replaced and everyone was so nice and i got the bulb replaced in under 10 minutes....best service i had in a long time

Aaron

Dec 12, 2013

This was one of my most painless car buying experiences ever. I was in and out in only a couple hours rather than spending the entire day at the dealership.

Nancy

Dec 12, 2013

Ryan was the best - informed me of status of repair, made suggestions for upcoming warranty needs, and experience was outstanding (as it always is).

Nathaniel

Dec 12, 2013

My service advisor Angie was excellent. Kept me informe o the progress and supplies a loaner car and all warranty work was completed without any argument. The car was given back to me washed and servicedI could not ask for any better treatment

Robert

Dec 12, 2013

The appointment was easy to make, the service was performed in less time than quoted, and my car was brought back very clean. As important, I was able to use the professional internet service in your lounge while waiting so I could get stuff done while waiting.

Scott

Dec 12, 2013

Ryan was very polite and helpful. All the questions I had, he took the time to answer and explain everything. I am extremely pleased with my experience there.

John

Dec 2, 2013

Matt understood the issues and respected my time for getting the vehicle in. His detailed review covering every aspect of what I had the car in for as well as potential items that need to be looked at were very appreciated.

Ok Hee

Nov 26, 2013

sales rep. was very helpful during our purchase, friendly and easy to communicate with. Also showed his appreciation for veterans and went above and beyond to get me a great deal.

Randy

Nov 25, 2013

My service advisor was ready to get me checked in for my service right at my appoitment time so no waiting. He was very professional and took the amount of time needed to try and figure out what the issue was with my car which I appreciated very much.

Frank

Nov 20, 2013

We were impressed that we drove in with a damaged windshield coming from Disneyland headed north to the Bay Area and we were immediately taken care of and had a new windshield within 3 hours! Excellent service!!!

Keyur

Nov 19, 2013

My sales agent William Moussa was very helpul and supportive. He answered all my car related and finance related questions. He was outstanding, and in the end his good service influenced me to buy the car from you rather than from any other dealer. I drove around 200 miles to get the car from this dealership. I can't thank him enough, he even helped with setup service appointment near me when I wanted to get the car checked.

Francisco

Nov 18, 2013

Aram Corluyan was extremely helpful. He is very organized, prompt and honest. He is a great asset to your company. He is the reason I keep returning to your dealership for any service related business. Francisco Zavala

Nancy

Nov 18, 2013

Very efficient in handling my issues, with no problems at all, the warranty was ready to expire and Ryan made sure that all issues I was having were handled while it was in getting normal service.

Meinrado

Nov 17, 2013

The whole experience was simply exceptional. I was given a first class treatment from start to finish. Jazmin & Angie, the service advisers, made me feel like a rock star.

Alice

Nov 7, 2013

What I liked most about my experience is that upon arrival I am immediately greeted by Ryan Helquist even though I did not have an appointment. He always addresses my needs and makes a suggestion. I left my 2012 GLK to be assessed for a noise that it was making and I was asked if I needed a loaner vehicle. I did and I was on my way in a timely manner.

Jenifer

Nov 5, 2013

I was greeted immediately upon arrival. The entire team was polite and professional. I was given a shuttle ride to my house by an extremely polite gentleman, who even installed my carseat in the shuttle. Could not have asked for a better experience!

Krystal

Nov 5, 2013

The employees are fantastic! Thank you to Matthew Geisser and Allie Colbert, they are wonderful. The swiftness of the in and out is very appreciated for customers like myself that have a busy schedule. Thank you!

Janet

Nov 2, 2013

Minimal haggling. Friendly and courteous reps (sales & finance). Andrew has gone out of his way to help us with several issues, including a trip to our home to facilitate our garage door opener activation. He also arranged transportation to and from the tinting shop (driving us himself).

Sue

Nov 1, 2013

Upon arrival I was met by the curb welcoming me to the Dealership. I was asked my name and within seconds my rep was shaking my hand. I brought my car in to have a bulb replaced and my center console looked at. I was assured the console could be replaced while I was waiting. Everything was accomplished within a hour as promised. My car was washed and ready to go.

Mirvet

Oct 29, 2013

My experience at Mercedes in Valencia was exceptional. William my sales representative was not only professional, but incredibly kind and generous with his time. I have not come across such a seasoned sales representative ever!!! He really made the my overall experience Unforgettable and the best ever!! I couldn't be happier. Last but not least, I want to also take the time to acknowledge Paul in the financeDepartment. He was so helpful and made me feel so at ease with the entire transaction. All I can say is Great, Great, Great!!!

Stephen

Oct 24, 2013

The service department personnel were prompt, courteous, and professional. The work was completed within the promised time-frame. Repairs and routine service were completed as requested. No surprises. I've used their services before and will again in the future.

Steven

Oct 10, 2013

My salesperson was Don LaVigne. I have owned seven Mercedes Benz and buying a car through him was by far the best purchasing experience I ever had. Besides getting the best deal, he was never trying to just sell me a car. He truly wanted me to buy a car that I would be happy with after I left the dealership. Most sales people are not like that. I also appreciate that he picked me up at my home so I could surprise my wife with her car. Well worth the drive out to Valencia to do business with this dealership.

Denisse

Oct 9, 2013

I can really name an especific thing, they have the best service ever!whoever traing this people are awesome.they treat everyone with same level of respect,they do not descriminate base on ethnicity as I have seen in the past in other dealerships.

Ysaac

Oct 5, 2013

the service and the attention of the seller (Ricky) and Kaz the sales manager was excellent! :) Can't wait to be making my next deal with those two! ;)

Juan

Oct 4, 2013

The service was personable, courteous and prompt. Angie, with the service department, was very professional and superb and so have been your sales people, so far. and wish this doesn't change.

James

Oct 3, 2013

Routine service was performed correctly, the first time and in a timely manner. Staff was helpful and courteous as I waited and looked at some of the new arrivals. Refreshing.

Vincent

Sep 27, 2013

Love that my service manager knows my name, is curious and very professional! So far I've always had an Great experience!That is why I chose to have my GL service there.

Robyn

Aug 19, 2013

Everyone was super friendly, and NO aggressive sales tactics. Even while waiting we noticed how nice everyone was to each other (employees)in passing, you could tell it was a good environment to be in. I would buy a car there again. My salesman's name was Oscar. We bought a 2011 Mercedes ML350.

Denay

Jul 11, 2013

My experience here was WONDERFUL !!! Milton Garcia was my salesman, he was kind and pleasant. I paid the price I wanted to pay for my car and was in and out in an hour.

James Jaciuk

May 23, 2013

My name is James I have made my first purchase with Mercedes-Benz of Valencia on a C250 coupe was treated very respectfully answered all of my questions felt very comfortable and felt really good about the pricing they gave me. I would recommend Valencia Mercedes-Benz to all my friends and family.

John and Suzanne R

May 21, 2013

This is our second car that we purchased from Valencia Mercedes Benz and we are very happy with the service we received. They are very competitive on their pricing, and we feel we received an excellent deal on the car. They are very friendly and helpful, and are great about following up with the questions we had after purchasing our car. We would highly recommend them.