Used Cars for Sale at Mercedes-Benz of Walnut Creek in Walnut Creek, CA

Singh 49ers

Sep 20, 2016

The sales people are great.Gareth shaver help me a lot on buying my new car. The atmosphere on the dealership is good,only the I would like to add is they should hire more people that help us familiar our car.T

YUSUF

Sep 13, 2016

It is a lucky day when you walk into a dealership and come across friendly staff. I met Kamran Amintaheri and this was the only dealership I went to on saturday 9/10/2016 and walked out with a Benz C300-4Matic loaded with options. It is because of Kamran. He was cool, not pushy, showed me many cars, let me take my time thinking through and then a 5 mile test drive. Then I was a demanding customer wanting more and more and his patience, professionalism and help through his manager David, resulted in me to drive away with a new car, traded in my previous car and is writing this review just because someone out there might benefit from my GREAT experience to give a try and look for Kamran and Walnut Creek Mercedes Benz for a great satisfying experience.

reza zolghadr

Sep 6, 2016

I got a car from Kamran Amintaheri, and the sales manager was Quynh Pham, all of them made the experience very smooth and easy for me. I will refer all of my friends to them.

Gerloz

Aug 30, 2016

This is the first time that I go to a dealership, and get out with a good deal and superior service from the personnel. Our Sales Person Garrett Shaver was a professional and courteous when he was taking care of us. Highly recommended.

TONY KHATIB

Aug 13, 2016

Mercedes Benz of Walnut Creek is a class act dealership. The staff is very friendly and courteous. John French the sales manager was very patient with my selection process and very transparent. Moe Kambiz the finance manager was very pleasant and respectful of our time. Our salesman Bob was helpful and nice.My wife drove home proudly in her new E350.Thanks team Walnut Creek Mercedes for taking care of my family.

Victor

Aug 11, 2016

Best new car buying experience I've ever had Garrett shaver made the process quick and easy!

Lynda

Aug 9, 2016

Great experience. Knowledgeable, genuinely friendly and interested in my needs.Purchase Process did not take long either.love my car and the free car wash.Ask for Omar Qasem- he is awesome!

Lynda60

Aug 8, 2016

If you are thinking about buying a Mercedes Benz make sure you ask for Omar Qasem. He is so knowledgeable and helpful. He truly makes sure the car is offering everything you are looking for. Non pressure sales approach. I love the new approach of this dealership - I was a customer 10 years ago but had become in impressed. All that has changed.

Medo

Aug 2, 2016

I just purchased a Mercedes from MB of Wallnut creeck ,Jimmy molakides was very honest ,patient and friendly ,I recommand MB of wallnut creeck to any one who is looking to buy a car from honest and friendly dealership

ABP

Jul 27, 2016

Fred Mohajeri in Sales was a pleasure to work with. He is extremely informative and professional. I would definitely recommend him. He's the best! Thanks again Fred, for taking such great care of me!!!

Morris Evans

Jul 19, 2016

The dealership is clean and the staff is great to work with. I have purchase 4 cars from Mercedes Benz of Walnut Creek

Dr. Brian

Jul 16, 2016

Steve helped us pick up our new Mercedes in Germany through the European Delivery Program. Very impressive factory tour and wonderful lunch provided. We plan on seeing Steve again next year for a new E43!

Nicki Norton

Jul 16, 2016

Blair Pritchard was our sales consultant at Walnut Creek Mercedes Benz and he is the best! He always takes great care of us. We have bought all of our Mercedes Benz over the years for our entire family from Blair and will continue to do so. We love Walnut Creek Mercedes because they can be trusted. They provide great service on the maintenance side and their pricing is always fair.

Amy Staubitz

Jul 12, 2016

The Walnut Creek Mercedes did a great job at diagnosing my car.

Drgarygoldman

Jul 11, 2016

I was shopping for a 350ML BlueTec. Omar Quasem and Omar Khan worked as a team and were both extremely helpful and very professional. They helped me find the right vehicle and made the purchase process painless.

Jo Ann Rasmussen

Jul 10, 2016

Had all four rims refinished - All were scratched - Great job

David Baer

Jul 9, 2016

They made having my car fixed about as convenient as it could be under the circumstances.

Thomas Hughes

Jul 9, 2016

John Ford is always a pleasure to work with and is always extremely helpful.

Mohamed Baz

Jul 8, 2016

really I had excellent Experince with the following people at Mercedes benz of wallnut creeck :1) Mr.Iyad Sabouh sales Manager had done outstanding job exceeded my expection to help me to buy the car i want , he is such very honest , professional and high class manager 2) Mr.Jimmy molakides did great job to help me to buy a car .3) Mr.George Nijema also was very helpfull .I did not notice anything that may needs to be improved

Corvette

Jul 3, 2016

It was very satesfying seeing that the corvette that I told Garrett Shaver that I whanted was waiting for me right at the front door with my name on the corvette Ramon Pacheco VIP that felt so good seeing that and not only by seeing that. But also by the way they treat me and their customers it was very professional I'm glad I went there and I'm glad that Garrett shaver help me and did what it took to get me the car I wanted I give Garrett Shaver five stars!

Michael Morabito

Jul 1, 2016

Sal did a great job with my A service...getting me in and out quickly, and taking care of my car.

Vbalea22

Jun 30, 2016

I was greeted by friendly staff who catered to my every need. Everyone who I worked with was very knowledgable and provided A+ service.

Hugh Ramm

Jun 28, 2016

The service was performed perfectly and drop-off and pick-up was made very convenient. John Ford could not have done any better.

Manjit

Jun 28, 2016

Thank you so much. Lawrence has been always great I love my car it looks like new from the inside

RobertMM

Jun 28, 2016

I brought my 2015 E350 in for an A Service. I was greeted right away, walked through what would happen the the timing and was quickly shuttled home. When the service was completed, the Walnut Creek MB shuttle was in my driveway ready to take me back to the Service Center. It was a great experience,

Ramon Magcauas

Jun 27, 2016

Fully satisfied service, excellent job and car clean and washed.

Dan Robinson

Jun 25, 2016

Overall buying and service experience was excellent. Wish salesperson had pointed out "sports" model vs. luxury model! Felt a little pressure to finish financing when I needed to rush to an appointment. Came back the next day to conclude transaction.

Hadi Mahdavi

Jun 25, 2016

I am Walnut Creek previous customer who came back for second car

Kelly Perry

Jun 24, 2016

Amazing customer service!!!! I went there to get my car appraised and was not expecting to lease a car . Rod was amazing and the finance and sales manager . They brought the car and paperwork to my house - due to NBA playoff party I was hosting and honestly I didn't think they would do it. and WOW!!! I love my new car - I love the staff .... I've had Lexus for so many years, and now with Mercedes I feel like I've been missing out. I love the professionalism and friendliness all of staff provided.

Kristi

Jun 24, 2016

Have had my first Mercedes now for 3 years and it is by far my best car I have ever had. Walnut Creek Mercedes Benz does a terrific job, very vertically integrated company.I have had only wonderful experiences here when I have gone in for my routine car care.Also Michael in service is especially tops in my opinion due to his personality, knowledge, follow up and his willingness to educate me on all the fancy stuff my car does from a technology stand point. The service here continues throughout the life of the car and I intend to have this car for many, many years!

Stan Pachura

Jun 24, 2016

It is always a pleasure to have my car serviced at Mercedes-Benz of Walnut Creek. John Ford is very professional, knowledgeable and courteous. It's a pleasure to work with him to keep my vehicle to top condition!

Heriberto Cardenas

Jun 17, 2016

good service and experiencei will buy car one more time there

Charlene Balestrieri

Jun 10, 2016

Upon getting my car serviced, I was greeted warmly and given exceptional service from start to finish by Mr. Ford. Thank you for making my first service with Mercedes of Walnut Creek a great one. Charlene

Billy Smyser

Jun 6, 2016

Walter Davis is my service writer and has always taken great care of my family and friends. In the past 7 years I've had only MBZ and all services with Walter. I sincerely hope it continues. He is always very thoughtful and loves the cars.

A. Morales

Jun 4, 2016

My wife and I just went to the gym to work out on memorial day. We did not have any thought to buy a car and it was late in the day and didnt want to bother anyone. Brannon Hills came to us with a great smile and show my wife a couple of his cars. She and my daughter fell in love and we are now drive the mercedes car. Great man he is. Come to Mexico anytime my friend..Auturo M.

Jasmin David

Jun 4, 2016

Super excellent, my servicemen took care of me! On time delivery

Bestdamncab

Jun 3, 2016

This was scheduled service that appeared on the Mercedes monitor so I drove in and they scheduled a same day appointment and picked up the car early the next morning in time for me to drive to my Napa Valley Wine Tasting appointment..

Cheryl Kierce

Jun 3, 2016

I would recommend Walnut Creek MB highly. My service representative Sal was extremely helpful, professional, and went above and beyond to ensure I received the best service!

Bay Area rest mgt.

Jun 2, 2016

Great experience at walnut creek service dept with Lawrence will come back again Did not have a loaner vehicle this time usually do have one

NorCal Car Nut

May 29, 2016

Steve helped us get a beautiful GLC300 through the Mercedes European Delivery Program. He was professional and polite during the entire process. I would recommend Steve to friends and family with confidence.

Mercedes Fan

May 29, 2016

We bought our first Mercedes from Steve, the European Delivery manager, at Mercedes in Walnut Creek. We liked his positive attitude and knowledge of all the options available. We have already told many of our friends about our great experience we had with Steve at Mercedes of Walnut Creek.

Raymond Soto

May 28, 2016

John Ford has been our service advisor for many years. He has always handled our service and repair requests with the utmost in professionalism. Because of him, we continue to do business with Mercedes of Walnut Creek.

Amber

May 23, 2016

I had an amazing experience buying my car here. Omar was fantastic to work with fromStart to finish.

Daniel Lucas

May 22, 2016

My wife and I have bought several new cars over the years and this time was one of our better experiences ay Mercedes Benz of Walnut Creek.

James Graham

May 20, 2016

great service and on time, Great service writer, on time and explain all and wash car

Moses

May 20, 2016

Mercedes Benz of Walnut Creek gave me a better deal than other Mercedes Benz Dealerships in Nor Cal

Jonie Evora

May 19, 2016

John Ford is the best service coordinator! He explained everything that needs to be done with my car, my options, how much it will cost. No surprises! They have a service shuttle that takes you and picks you up to where you want to go while your car is being serviced. Received my car super clean and smelling fresh after service.Coffee, tea and snacks are available while waiting for your car. Lounge has a nice big screen TV and comfortable chairs.

Atiq786

May 18, 2016

I had a great experience when purchasing my C250 from them. The staff was courteous and honest.

Louise Gallagher and Dan Gallagher

May 18, 2016

Dee was great. Made our problem her problem, and got us up an running for our trip back east. Dee and team Thank you

Alfred Silva

May 17, 2016

Boa was my car salesman. because i was from out of town, he was able to get me pre approved by bank and made sure the car i wanted was available. The day i went to make my purchase everything he promised by phone was done. He is a man of his word. Day of purchase went smooth and quick which i liked so I was able to drive my CLS500 Boa really cares about his clients

Marty Wolf

May 17, 2016

walter scott is a rock star. thanks for the fine service

New buyer

May 14, 2016

First time car buyer. Service on the car was great. When I test drove the car it was shaking on the freeway. The Repair department fixed that right way no it rides very well. Happy with my car purchase.

Ignatius John

May 13, 2016

Very efficient process. I was in and out of the service department in 15 minutes.

Roxann Sunseri

May 13, 2016

Everyone was very friendly and knowledgable. My car was serviced quickly and efficiently. I will definitely be going back to this dealership and my service representative, Sal Maldonado, for any and everything dealing with my Mercedes.

Dale Magner

May 12, 2016

Very quick and competent four wheel alignment after minor collision damage. Car drives great and was all done in a minimum turn around time.

Eduardo Miranda

May 12, 2016

I have bought so many cars over the years and this would be my first Mercedes Benz. I must say that the level of service is exceptional. Fred took his time to listen and understand, my needs. This was extremly important since my purchase was not for me, but a Mothers day gift for my wife. At the end of my experince I drove away extremly happy, but most important Fred help me make the best choice and my wife was very happy. Thanks Fred! I highly recommend Fred and MB of WC.

Oscar

May 11, 2016

Brannon was great! He was extremely friendly and worked with me on finding the right financing option that best suited my income. I was extremely happy with my purchase and would reccomend his professionalism to any first time buyer.

Marta Canales

May 9, 2016

Over the weekend my brakes started making a bad noise. I sent my service advisor an email letting him know I was bringing the car in Monday morning without an appointment. He was ready for me! In addition to the brake repair, they performed the service that I was going to schedule later in the week or the following week. It is this type of customer service that has kept me coming back for over 25 years!

Miguel A. M.

May 9, 2016

The service was excellent and was done on time like they promised.

Claire

May 7, 2016

Lawrence is amazing, I continue to take my cars to Mercedes for the great service and the amazing assistance of Lawrence Maerina

John Elliott

May 7, 2016

done on time and car runs great.Mike did a great job with communication

Ching L Chen

May 6, 2016

I had a routine service A at the Mercedes-Benz Walnut Creek on April 26, 2016. I got wonderful experience from the appointment though the work done. The lady of the appointment center was nice and helpful. The Service Advisor, Mr. Michael Garde, was knowledgeable and professional. My service was done in less than an hour while was enjoying nice coffee and reading at the clean waiting room.

Cristina

May 6, 2016

I love my Mercedes CLA250 I purchased. My sales person Fred Mohajeri was very knowledgable. I would recommend Mercedes-Benz of Walnut Creek.

Igor V

May 6, 2016

Great Service, Nice People, no pressure to buyVery nice, Thank you Kevin and Jonatan

Vince Gamick

May 6, 2016

The service technician was very pleasant. She could not have made the experience of my first service any easier.

Bejan Farahbakhsh

May 5, 2016

Sal did a fantastic job and gave me the best customer service ever!!

klynch

May 5, 2016

After a stressful experience of being in a car accident and my car being deemed a total loss, I didn't have much time to find a new car. I had a very specific budget and wanted something similar to what I've had in the past. I called this dealership regarding my situation and to inquire about one of the cars I saw on their website. After getting the "run around" at other dealerships, I felt very lucky to have worked with Garrett Shaver. He was extremely understanding of my situation and worked with me to make the process of buying the car I needed stress free. Garrett is very knowledgeable, personable and answered all of my questions. I am so glad I went into Mercedes-Benz of WC and would highly recommend to anyone looking for a good car buying experience!

kerissalynch

May 5, 2016

After a stressful experience of being in a car accident and my car being deemed a total loss, I didn't have much time to find a new car. I had a very specific budget and wanted something similar to what I've had in the past. I called this dealership regarding my situation and to inquire about one of the cars I saw on their website. After getting the "run around" at other dealerships, I felt very lucky to have worked with Garrett Shaver. He was extremely understanding of my situation and worked with me to make the process of buying the car I needed stress free. Garrett is very knowledgeable, personable and answered all of my questions. I am so glad I went into Mercedes-Benz of WC and would highly recommend to anyone looking for a good car buying experience!

Charles Johnson

May 4, 2016

My service advisor John Ford and the technician did an excellent job.

Jared Friedman

May 4, 2016

The service manager makes you feel like family, his service agents treat you with the utmost respect, professionalism and integrity. Lawance is awesome, he took great care of me and got my GLK back in no time and ready for my family vacation. Rafael, I don't your secret...you and your team rock. FYI, competitive prices for fantastic and quality service. Five Stairs and A+ service.

Barbara Ellis

May 2, 2016

Had my car serviced and felt very taken care of. I easily got a loaner and the repairs were done as expected. Michael Garde my service advisor is a pleasure to work with. Very pleased with Walnut Creek Mercedes.

Mike M

May 1, 2016

Always courteous and efficient service. Great facilities.

Diana Kershaw

Apr 30, 2016

I had an unbelievable experience at the Walnut Creek Dealership. I would attribute my experience entirely to an individual (Michael) who took care of my service. I brought my car to the dealership for a routine service. Unfortunately my less than 2 years old EClass 400 had been in an accident less than a year ago. I was hit from behind and the car incurred over 20,000 dollars worth of damage. Brooks Motor took care of all the repairs. This accident occurred May 2015. 6 months after the accident there continued to be one pending problem that Brooks could not detect when repairing the car. Randomly when I would open my car door this horrible buzzing ..horn sound would go off. Brooks Motor could never figure it out. Michael listened to my story and took an unbelievable initiative to engage and find out what the problem was about and where it was coming from. Michael connected me with a rental and called Brooks Motor and began to coordinate a path in making this issue right for me. 5 days later I was able to pick up my car COMPLETELY fixed and I could drive away enjoying my car again. I cannot tell you how grateful I am for Michael's concern for my situation. He did an incredible job with service and follow thru. Thank you....Diana Kershaw

Anthony Beatty

Apr 29, 2016

courteous, professional, efficient, and friendly, courtesy van was on time to drop off and pick up, all procedures were explained to me and my car was washed.

Jai Sharma

Apr 29, 2016

Just when I thought that car salesmanship was a dying art, as I have bought a couple of luxury cars in past couple years and it seemed that I had better knowledge than the salesmen. I was in the market to replace my range rover with a G Class, when I met Jimmy Molakides from Mercedes Benz of Walnut Creek. My expectations were very clear to him; I didn?t want to spend lot of time at the dealership and I wanted to be educated on what I was buying. He met both of my expectations with flying colors. He was educated on the product he was selling, told me the history on G class, showed me how to get it going and then set an appointment with a product specialist to go over the whole SUV with me. It was an experience that I truly enjoyed

Robert Koenig

Apr 29, 2016

Very attentive , responsive service . Solved all prblems .robert costa is a very caring employee .

Steve N

Apr 29, 2016

Kevin answered all of our questions and was very professional. I highly recommend this dealer!

Dave

Apr 28, 2016

We had an excellent experience working with salesman Garrett Shaver and the finance officer Frank Bogut. They made the car-buying experience smooth and easy with no high sales pressure. They did everything they could to ensure we walked out of the dealership with the car of our choice. The whole process took less than a few hours! We definitely recommend this dealer and these employees.

Romeo Aquino

Apr 27, 2016

Mr. Robert Santos is always one step ahead, Great advisor! I'm always at peace when he's around.

Tracey Stuart

Apr 26, 2016

I really appreciated the service manager getting me done in two hours. I live in another county, so I usually wait for my car and he was great about accommodating that request.

Ramesh Sood

Apr 25, 2016

Great service, Service adviser Ms. Lidiya was very professional and courtious.

Stephanie Bhachu

Apr 20, 2016

Kevin is so professional and extremely nice! He made my experience so easy and enjoyable.

Atousa Ghavamian

Apr 6, 2016

I got my GLA250 last week from this dealership, kamran is an exceptional person and helped us finding the right car patiently, and we got our first car in USA. Thanks Kamran Quynh and Frank

Greg

Apr 5, 2016

March 30 2016 2011 Audi A8l Mercedes Benz of Walnut Creek Employees involved: Jason Viscarra, George Nijmeh, Matt (last name unknown) My Mother was looking to purchase a different car and was very interested in getting an Audi. We found exactly what she wanted which happened to be located at the Mercedes Benz of Walnut Creek. I was very involved in helping her with this purchase as I am very knowledgeable in buying vehicles. I spoke with Matt (sales manager) about the purchase of this vehicle and with us living in a different state a few different things had to be worked out. Payment of vehicle and signing of all paperwork of finale purchase. So Matt sent the Purchase order to my mother and her Credit Union (Avantis Credit Union). Next day March 30th I called George (sales) in the morning and I notified him that the funds were avaliable(Cashiers check for full asking price). He let me know that I would not be able to fly down to pick the car up as California laws would not allow me to drive it off of the lot. So we would need to have the car shipped instead. George confirmed that he would hold the car for us. George told me he would have all paperwork Fed Ex overnight to my mother so that she could sign and return with a cashiers check the next day. We then spent time arranging the shipment of the vehicle. I then called George four hours later to confirm paperwork was sent out overnight he notified me that they were going to sell the car to someone else because they wanted to get the sale in by end of March. After hearing this we were very upset due to all the time and resources we spent working this out. I then called Jason Viscarra the General Manager to find out why they were selling the car to someone else as they had us go thru the process of buying the car including going thru the bank and obtaining a Cashiers check. He was very rude to me and asked when my mother would be in to purchase the car I responded that we live about 700 miles away and that she is 80 years old. He then rudely responded I don't care if she is 80 years old or a 120 years old. After this experience I left a bad review on Google and cars.com. A few days later after I left my bad review I received a call from Jason Viscarra asking me to remove my review as it was going to cause employees to be terminated within his company and give them bad ratings. He also offered to pay me to remove the reviews, I refused. I felt the way they handled this situation was very unprofessional and very disrepectful to not only me but my ederly mother.

Luckymei

Apr 5, 2016

I have a very low credit score, with a high interest rate, but now I'm going home with my beautiful ML350 only 5.99% interest, wow they are great.....!

Stephanie Fox

Apr 4, 2016

They are wonderful and very helpful. They finish their work on time.

Thomas Hughes

Apr 2, 2016

Excellent experience, John Ford is a God Sent., I would recommend them to everybody.

Greg askew

Mar 31, 2016

d mother in portland or on a used 2011 Audi a8l she got the loan same day and had the funds ready I spoke with George this morning he assured me he would send sll the docs fed ex to and she would sign and include a check over night it in the return FedEx. I Called to confirm it was sent out and he said they are gonna show it to someone else after a a day of getting funds ready getting shipping a ranged no call at all I called the general manager of Walnut Creek Mercedes and he said that they wanted to sell the car before the end of the month so the sale would count for March. And when I called him and talk to him he said he doesn't care of my mother was eighty years old or a hundred and twenty years old cars for sale and they don't hold the cars for anybody even though they had sent the purchase order to the bank and there was a cashier check waiting period spent 4 hours on the phone talking to 3 different people and arrange airfare and arrange shipping for the vehicle no call no respect. I can say Alonso was very nice and helpful he was the only sales person that had an ounce of consideration. I guess I just would not expect a general manager for Mercedes-Benz dealer to act like this this is very unprofessional and just plain rude you just don't treat an elderly person like that no consideration and the funny thing is I was going to give the sales guys $500.00 they split the deal Anyways that's how that went I hope your experience is better would not recommend buying car long distance from Mercedes-Benz of Walnut Creek all they're concerned about is making their dollar right then! I would not expect this to happpen from a mercedesbenz dealer! Jason viscarra was extremely condescending and Rude when I called him to discuss why this happened and he asked what when is she coming in to look at the car knowing that I had already spoke with the sales team and they were supposed to FedEx a paper tour and charity had a check he was just being condescending he know that there was already there and there is a check waiting in that there was a purchase order sent to the bank and the fact the matter is is that there could have been a check drawn on this card any time there was funds available in the account there was a loan available there was the deal made and they just wanted to get this car paid for it sold before the end of March so they can get their bonuses and that's what they told me. So basically if it's the end of the month don't make a deal with this Mercedes dealership because if someone walks in off the street they're going to sell the car their word means nothing after talking to the sales guy he assured me the car was parked on the back of the lot it was not for sale anymore I asked him if they would like a thousand dollar deposit he said there's no need for that and he never called us never called me or my mother who is 80 years old that's why I was helping her is because she's an elderly woman and she wanted a newer car a safe car to drive because she has a Lexus right now and it's a little smaller and she wanted to A8l which she has owned before and she's one of Jehovah's Witnesses and she goes on Bible studies 5 days a week

Marcus Tharsus Correa Ghiotto

Mar 31, 2016

Outstanding service, fast and educated people, very professional.

Talib Alghurair

Mar 29, 2016

Everything I asked for was taken care of and done to my satisfaction

Oscar Munoz

Mar 28, 2016

Walter Davis my service advisor always does an excellent service. The car was doneon time as promised. I have been coming to these dealership for the last eight yearsand very satisfied all the time. I would recommend this dealership to my friends andmember of my family.

e350

Mar 28, 2016

We were assisted in our choices by Moazzem and we had a fantastic experience. We came back several times at the dealership to try different models, changed our minds a few times, and the staff took great care of us all along. I'm happy we found these guys to help us get our new car at a great price :)

Doug Abeles

Mar 25, 2016

Robert Santos us always great to work with. Most importantly he calls back quickly any time I leave a message

Bruce

Mar 21, 2016

best experience you could have. Service advise was there to serve me not the company. What more can you ask for

christina Rasmussen

Mar 21, 2016

my service representative, Sal was very helpful, polite and gave me excellent service.would like to ask for him next time I need service.Thank you.Christina Rasmussen

Liz C.

Mar 21, 2016

I am really impressed by this dealership. I bought my card at MB of Walnut Creek a year ago and had a great experience. Recently I had my car serviced and the process was smooth and easy. Everyone in the service department was extremely friendly and helpful. It was great that I was able to text the service department. They were very responsive and made the whole process easy for me. It was absolutely 5 star service.

Melva Hansen

Mar 21, 2016

I purchased my GLK 350 in Nov. 2014 and because of the low mileage, this was its first service. I had excellent service at this visit. I needed to have the front license plate holder installed and wasn't expecting to have to pay for it. I was told it was suppose to be in the car, but it wasn't.

Michael M

Mar 21, 2016

MB of Walnut Creek is an extraordinarily run establishment where customer service customer satisfaction is paramount. From the general manager to the finance director the purchase experience is paced to meet the needs of the customer. My salesman was knowledgeable, friendly and genuinely cared about my needs and expectations. I recommend MB of Walnut Creek to anyone interested in purchasing or leasing a Mercedes Benz in the Bay Area.

WD

Mar 21, 2016

The Dealership and Staff is Great!Best Service Department I have ever been to!Michael Hendry is the Best!!

Feel like I need a shower after dealing with them

Mar 18, 2016

I cant tell you how many times Ive been disappointed when I deal with this dealership. Lets start with the yearly reminders I get for extending my factory warranty. The funny thing is that I would really like to extend my warranty but my calls always go unanswered. My calls typically get routed to the finance department where I have the misfortune to end up in Shawna Davis voice-mail. I must have called or emailed her a half dozen times over the course of 3 years. Never once got a response. I shouldnt be surprised as shes the same individual that processed our paperwork. She came across as rude and indifferent to the customers needs. Thats not how I describe customer service. Their technicians are great, very knowledgeable and proficient. But their service staff definitely needs some polish. They are all smiles and friendly because thats what they think equates with customer service. Same goes for their management who act as though theyre doing us favors. I would characterize as the typical Office Space environment where there are more managers and service personnel than workers that actually do something. Not worth going to this dealership or any of the other German ones. To me, theyre overpriced and outdated. Plus they have a very limited (by todays standards) warranty. Their model appears to be based on getting people to buy their cars solely on reputation and as status symbols. They make their money on their over-priced maintenance schedules and their warranty services (if you could ever manage to purchase one from Shawna).

Lyndon7272

Mar 14, 2016

I made a query about the car that I wanted, and in less than 30 minites, Moazzem emailed me back and followed up with phone call and he also text me. I was skeptical at first because we had a bad experience in SF Mercedes Benz dealership last year. But soon as we arrived, Mo was very pleasant and eager to help us. After Mo listen to my needs, he worked his magic, together with their finance team. I was shocked to even test drove the car, unlike in SF where they didn't even let us go inside the vehicle. After a few hours, I drove the GLA 250 out from their lot, and very satisfied of the monthly payment that was offered. Thank you so much Moazzem. We never felt pressured by you and you welcome us with open hand. I'm glad we went there.

Lezdoors

Feb 26, 2016

paid them a visit to check on what are my options, since my lease was almost up. Ryan did a good job at saving me money on a new lease on the car i love.Go see him if you are in the market.

Daphne Seymour

Feb 23, 2016

I had the pleasure of working with a gem of a sales rep, Fred. He was personable, honest and the farthest from the stereotypical car sales executive. Fred offered me first class service, certified expertise on the vehicle I was interested in, and worked to give me the best deal for myself and my children. I love Mercedes and will go back because of Fred. He is a fashion statement and asset to the company. Tammy offered superior financial representation on behalf of the dealership and was through in her explanation of all the details and terms of the incentives...all with a smile!

Working Mom

Feb 23, 2016

I recently purchased a car and I had the pleasure of working with Jorge Delgado. He was so wonderful and made the experience of buying the car so enjoyable. You should definitely visit Jorge if you want a new car.

MBZ leasee and now owner

Feb 22, 2016

My lease on a '14 E350 was ending and I wanted to buy the car and to have pre-owned certification. The salesperson was helpful and we got the deal done.

Tennismom

Feb 9, 2016

My lease was about to expire and I was very much interested in obtaining another Mercedes Benz. The salesman, George, was absolutely fantastic. For the additional cost of approximately $9.00 every month, I was able to lease a 2016 350E. This was quite an upgrade from my previous leased vehicle. George made the process very simple. He made certain that I was pre-approved for the lease amount so that I did not have to waste my entire Saturday morning waiting for the finance department to prepare the paperwork. In all, it was a smooth, quick process and I ended up with a very nice, safe vehicle. Before leaving, George offered that I return to the dealership to pick-up a complimentary mug and to have my vehicle washed.

jessica B

Jan 31, 2016

had a wonderful experience buying my car from Mercedes benz of walnut creek. Ryan haddaoui my sales person is very knowledgeable and was very patient with me on choosing the right car for me. this was my first purchase from them and it won't be the last.

Chashmawala

Jan 6, 2016

My first car Slk 350 2006 , before sales all promises and commitments made that everything will be fixed , nothing was done , infact i had to take the car 3 times to the dealership for the same problem , they can't rectify . Then they have the courage to say we can fix it but I need to pay . I went with high expectations to this dealership . But wasn't aware I was dealing with liars with a sweet tongue . My piece of advice when you buy car from them make the write in back and white . Do not honor or go on their words . They will just make you run corners . They don't care about the customer after selling the car . Unorganized people . The word SONIC price they use is just to fool people .

Jmcjones

Dec 31, 2015

Had been shopping for a CPO mercedes for quite some time. Decided to go to walnut creek mercedes. Evan answered all of our questions from beginning to end and was so very patient. Frank who is one of the sales managers was also very helpful. Highly recommend Mercedes-Benz of Walnut Creek.

Walnut Creek Golfer

Dec 31, 2015

See Steve at Mercedes in Walnut Creek. We have bought several cars from him and always have enjoyed the entire experience. Knows just about everything about Mercedes.

ibatflip

Dec 31, 2015

George and Iyad made all my dreams come true... the elite program is amazing... thanks to the team at Walnut creek!!!!! and you cant beat the price either...

Driver MBZ

Dec 30, 2015

Purchased car from Steve Scheps. I recommend him and would buy from him again. Gave me a great deal on the car, 3 cheers for Steve.

S550 owner

Dec 28, 2015

, the best car buying experience I have had so far. Thank you so much Craig Mccool for making my car buying experience a great one..

mercedes driver

Dec 21, 2015

I have no reason to say anything to hurt Mercedes of Walnut Creek , I'm only stating the truth. I went there to purchase a used Mercedes, I was given the worst deal ever.The car has staggered tires which means they are larger tires in the back , The tires were put on back wards, They kept my car for over a week to repair paint damage, they called me several times to tell me the car was ready I made 4 trips over to pick up the car I found they had put paint touch up on damage, they had originally promised to repair and paint area.They delivered the car at night when I saw the car the next morning , they had only painted over damage and did not repair damage,and it had orange peel all over fender. I called everyone at the dealer, not one person returned my call over three days I finally drove back and told them that they where the worst auto dealer I have ever purchased a car from.

Sf Mercedes girl

Dec 16, 2015

I shopped everywhere on the Internet and phone. I live in sf but was willing to travel for the right price. I got an email from the Gm Jason after about a week of shopping and when I called he answered. The first price they gave us was far below all the other dealers price so we went in and the process was super easy. He paired me up with an Internet manager named Kevin who was awesome. I'm actually going to go back for service. This is my second Mercedes and I will definitely call walnut creek when my husband buys a new car.

Marie R.

Oct 26, 2015

My 84-year-old mother purchased her Mercedes E550 from Mercedes-Benz of Walnut Creek four years ago. She lives in the Central Valley and has several dealers to choose from for service but insists on returning to Walnut Creek because of their excellent customer service. Great management starts at the top and this is definitely the case here. I talked to the General Manager, Jason Viscarra, about a problem my mother was having with her car. He offered to have someone pick up her car since I was going to be out of town. I ended up bringing the car in on Saturday and got everything handled easily and efficiently. Robert Santos was my Service Adviser and was great about keeping me updated so I didn't spend the entire day at the dealership. The staff at Mercedes-Benz of Walnut Creek are customer-oriented professionals.

Petra Casillas

Oct 22, 2015

I'm in the process of purchasing a new ML, Jimmy went out of his way to be helpful. He showed me the auto I had in mind and other autos to help me make my choice. He is very thorough, professional and knowledgeable. I will most definitely be back this weekend to pickup my brand new ML with my husband.

tina.MBZ

Oct 13, 2015

we recently moved to the bay area and our lease was up, stopped by an other dealership to see what our options were, but we were very unsatisfied with the way we were treated.so we decided to give walnut creek mercedes a try. as soon as we walked in, Ryan haddaoui, the sales person greeted us we a warm smile and helped make the purchase a breeze. he was very professional and patient. we are customers for life. go see him.

CLK350 Owner

Oct 8, 2015

Walnut Creek Dealership contacted me to purchase my CLK that I posted for sale. I came in several times to get a valuation on my CLK and consider another MBZ 4door vehicle. Mike, the desk manager, went to take pictures and run the valuation on my CLK350. I think he thought he could get some points for shaving the value down while the sales person was getting me to look at another car they had. Mike spent 5 minutes in the wrong car, not even a MBZ, before he realized the key didn't fit. He spent over 2 hours in the computer room and didn't type in any of the optional features of my car and also added over 50,000 miles to my actual mileage. He became defensive when I asked how he got the value and why the mileage was overstated. He said it was just a typo. I had him go back and get me a real valuation. All he typed was that the car frame was not bent and the car had not been in an accident. Neither item did he ever look at because I watched as he only spent a few minutes in the car and did not go under the car. What a scheme. Not reputable or honest. I had been a customer of Mercedes Benz Walnut Creek for years in the past.

Danville Lady

Sep 30, 2015

Our sales person Steve Scheps was very easy to work with, he was very patient and courteous.I strongly advise anyone to use Steve for your purchase of a Mercedes at Mercedes-Benz of Walnut Creek!

Danville Dad

Sep 29, 2015

Steve, the European Delivery person at Mercedes of Walnut Creek, handled all of our paperwork and made the entire experience easy and fun. We are now back home and enjoying every day with our beautiful new Mercedes. Highest recommendation for this dealership and especially Steve.

Tbean67

Sep 2, 2015

Short, easy sales process. Evan found the right car with the right equipment and I couldnt have asked for a smoother process. Thank you Evan and Mercedes of Walnut Creek!

mickey876

Aug 30, 2015

I would like to thank George Nijmeh for staying after hours assisting us with our purchase.The deal was fair, George is professional and knowledgeable.Thank you for the great service

CM

Aug 28, 2015

The Walmart of Mercedes Benz. Slightly cheaper prices to get sales then horrible service after purchase. Not worth it. Manager doesn't respond to your requests. Don't want to be bothered with questions or concerns. Too busy and don't care. Do not shop here. Go to another Mercedes Benz dealer or go to BMW. Great service there.

Cat Lady

Jul 30, 2015

Our sales person, Steve Scheps, was genuine and easy to work with. We were looking for a hard to find model and he went out of his way to find us exactly what we wanted. We definitely would recommend Steve Scheps at Mercedes in Walnut Creek.

Jay510

Jul 27, 2015

I had been looking for a used car for a while until I contacted Juan Lopez in the Internet department. He helped me find the right car. I was looking for a fiat. I don't have the greatest credit but I was able to get my car for a very low monthly payment. Overall I was happy with how quick everything went. I will definitely be getting my next car with them.

Ed Z

Jul 18, 2015

Worst car purchase ever. Avoid this place at all costs. They took 50 days to pay off my trade in, for which I paid THEM to do, which damaged my credit. They offered an $8 car wash to make up for it though. This is after I have called in 12 times throughout those 50 days to get them to do what they promised anyway. Not one single upper management member called me back, but instead had their employees call back many days after I left messages. All of this on top of the fact that they paid too little for my trade in, and the deal wasnt that great of a deal anyway. I would have been better to go with another company, and I suggest you do as well. There is a reason they have the average ratings that you see here and elsewhere. Find a 4-5 star rated company.

Sabrina207

Jul 17, 2015

I can not thank my sales person enough. My overall experience was pleasing. The sales person, George, took his time and made sure I understood my new car and features before leaving. It was a great overall experience. I love my new car!! Thank you!

Mbzfan

Jul 13, 2015

When I was shopping for a new car I had been to a view of the dealerships in the area, I was looking for Mercedes-Benz and I was getting a little bit frustrated.when I met Craig Mccool, he answered all my questions he was very knowledgeable about the product and I ended up buying my new Mercedes at Mercedes-Benz of Walnut Creek.thank you Craig .

Bliss

May 15, 2015

My husband and I went there with some apprehensions due to bad dealings with other dealerships. That went away with the help of Moe and Rahmat. They made sure that we were comfortable all throughout the process. Everything laid out clear and there was no pressure. +++ To mention also, Alonso Ruiz is a good contact person (online); prompt to answer any questions. you guys are awesome!

Kris chase

Apr 29, 2015

Bought my new 2015 s class from them to replace my 2008, mr Ryan Haddaoui was a class act, made my purchase easy and quick, Will recommend and go back

GoSeeHuyatMBZWC!

Apr 22, 2015

Came a long way to see a Nissan Altima they had advertised here. The car was sold before we made it. We were lucky enough to run into Huy as he was on his way out to lunch. He said he had the "perfect" car that he was sure we would like. (2011 Hyundai Sonata) We we re ready to leave as he sounded like such car salesman when he said that. But he was in fact correct as we fell in love with the car! With his knowledge, patience and welcoming attitude my Wife felt very comfortable and decided that she did not want to see any other cars or go to any other dealers. They had a great price so we didn't even bother to negotiate. We will definitely keep him in mind for the future and will most definitely let friends and family know about our experience.

Rajeevb1

Apr 20, 2015

So I finally got a call from Jason Visacaria on 4/15. He told me to remove the yelp reviews and we agreed upon a resolution which made me happy. I was supposed to hear back from him today but I had to initially make the phone call. He backed up on his offer that he made on Wednesday 4/15 so this review is back up. Such a horrible dealership, he tried to play the "how would my family feel card on me to remove the yelp reviews." Please save your time and money and do not do business with an unethical team and that is tainting the Mercedes Benz brand. 4/14/2015 Review: Absolutely the worst follow up for a dealership. Jason left a comment replying to my previous review but hasn't called back once neither has the other person Tom Slagle has the curtesy to return my phone calls. The dealership is digging itself in a hole and this type of service is not what a consumer expects of Mercedes Benz Brand. The corporate headquarters really need to start an investigation on their practices. These guys are beyond garbage. 3/29/15 Review: I didn't believe the horrible reviews till I had a bad experience with them yesterday. I'd give them zero stars if I could. These guys have to be the biggest liars & most unethical people. Yet Bao said he's never lied before - hah! I bought a 2015 c300 on March 1, 2015. I came in for a test drive the night before and inquired of George Nijmeh about the 237 miles on the odometer and why it was so high. He states it was a dealer trade. However on the sticker of the car it said Mercedes Benz of Walnut Creek so I wasn't quite convinced that he was being truthful. The car also has wheel curbed rash on the rear passenger wheel which I noticed the night I too, delivery. The passenger panel also had chipped paint, they did take care of both those issues. However, I am not sure what else could be wrong with the car underneath. Last night I found a borrowed car agreement which explained the high miles and that George and the dealership was lying to me about the high miles. All I've simply asked is to produce a document that states that my car was a dealer trade but Jason and the whole team of liars keep telling me that it's not possible to produce such a document. I find that hard to believe in 2015.

Kumar

Apr 12, 2015

My son and i had a great experience buying from these guys. Richard Thuillier they sales consultant who helped was very helpful ,patient and very accomodating . Follow up has been good too . Keep up the good work ! I am having fun with my Mercedes C300 2015. thanks Kumar

WillFromConcord

Mar 31, 2015

Went to this dealership to look at the 2015 GLA 45. They didn't have one available, but the salesperson, Bob Montero, helped me by showing me the GLA 250's they had on their lot. He had honest and sincere answers to all my questions, and made the whole experience very pleasant, despite me not getting to see what I originally came for. I'm not ready to buy anytime soon, but I'll be sure to go back to see Bob when I am.

Cattcailin

Jan 20, 2015

I bought a 2013e350 certified and love it. It came with an extensive warranty and the salesperson was excellent.

Themaninthebenz

Jan 19, 2015

Bought a used car here and it was easy. The price they asked was more then fair and I didn't have to negotiate at all. Go see them they are good people

usbmx2

Sep 30, 2014

After reading the other reviews about this dealer I was very hesitant about buying from them. I even started looking for a comparable deal elsewhere. I have to say I was very happy dealing with Jimmy M, the salesman. My wife an I were treated with respect through the whole process. They handle the issue of our trade in with Kid gloves, as if they have been reading these reviews. They allowed us to take the car, we eventually purchased, for 3+ hours while our mechanic inspected every system he could think of. We were very comfortable buying from this dealer and we would recommend them. note, we did not trade our car in, we chose to sell it ourselves.

renoknitter

Nov 3, 2013

I found the car I wanted online. I spoke with Liz and Ryan and I made arrangements to drive over from Reno to purchase the car. This is a 202 mile trip one way. I called on the way to confirm my estimated time of arrival. When I was 40 miles away I received a call telling me the car had just been sold. I had a check in hand to purchase the car and on Ryan's advice, I filled out the online forms for financing.What does this say about the dealership?

Clay V

Aug 28, 2013

Walnut Creek MB advertised a C300 for $23,481 on Cars.com. Ad stated car had passed all inspections including the MB 155 point inspection. Emailed dealership to verify availability and then went to see the car. Went to the dealership the next day and was told the car had not passed inspection yet and was in the service bay on a lift. Salesperson "Kevin" asked a manager if we could see the car in the service bay. The manager approved and we were told that the vehicle was not at the dealership but at another service bay several blocks away. Kevin then escorted us to the other location. Upon arriving at the offsite facility Kevin grabbed his cell phone and then told us the manager would not allow us to see the car. However, if we wanted to look at another car on the lot we could. Later that day we found a second ad for the same exact VIN number on the Walnut Creek MB website. The price was $3,500 more. When I contacted the dealership they told me that they would not honor the Cars.com ad because it was wrong and that could not match the price. They offered a $1000 discount for a comparable C300. Not the car that matched the VIN in the ad. Something not right........

jtc722

Mar 19, 2013

My family has bought a few cars from Mercedes Of Walnut Creek. They have always been competitive and fair on the pricing. The service department has always been kind, prompt and quick to solve problems correctly. The sales person Kevin, very friendly, helpful and I truly feel he works for his clients. We keep getting mailers to come down and terminate our lease for an excellent deal on a new mercedes. So we timed this just right to order a new car in time for lease end. To our surprise there is new management and the pricing i excessive. The dealer was always the best in northern california in pricing. I know I want what is a "hot model" today the Gl 350 or Gl 450, but in 90-120 days when this car comes in I doubt it will be as hot as it is this minute. Supplies will catch up with the demand. The price quoted was the worst of any in northern california. So It is time to find a new place to buy cars from. I was told to check back when the next lease expires in less than 1 year. But I am going to start a new relationship with a facility that wants my total business for life. To bad this is the dealer in my home town.

4Bucks

Jan 11, 2013

I purchased my Mercedes GL450 from this dealership new and have been a loyal customer for 5 long agonizing years. It had nothing by problems with the car - fortuntely most covered by the extended warranty I purchased. On my final visit to repair a water leak that had been going on for NINE MONTHS and which was finally determined to have been caused by poor quality workmanship on behalf of a subcontractor the dealer used (which I paid the dealer for in full), Mr. Slagle (Service Director) had the audacity to suggest that I split the cost of the repair with them to re-do the work they messed up in the first place. I will never return to this dealership ever again.

SickofMB

Oct 11, 2012

CLK350 went in for a balance shaft replacement and came out with MORE problems, finally culminating in no engine bolts being placed back in the engine mounts!! Given the poor service I asked for my $2150 back for the repair work and was basically to no way - heres the top level view of the issues: 1. Balance shaft replacement my contribution $2150 2. Took the car home leaked oil all over the floor 3. Returned to dealer to have oil pan resealed 4. Took the car home leaked oil all over the floor 5. Returned to dealer, you diagnosed a crack in the oil pan, presumably dropped or damaged during balance shaft work 6. Returned to dealer, oil pan replaced 7. Took the car home it over heated on the freeway 8. Returned to dealer diagnosis the serpentine belt was fitted incorrectly 9. Took the car home it now doesn leak oil or overheat BUT it makes screeching/rattling noises 10. Moved to WA, Noises get worse 11. Went into MB Bellevue for service 12. *** No Engine Mount Bolts installed after Balance shaft replacement!!***** 13. No more rattling or screeching

Not Returning

Sep 10, 2012

Called Sale Mgr Feisel at MB of Walnut Creek to set up appt to purchase a CLK convertible (I don't like to waste my time)He did not return my call. Made appt /w sales consultant Alex to ensure car was ready and available to expedite process. I drove 75 miles to this dealership and was ready to purchase the CLK. Sales Mgr too busy to introduce himself, so I went in his office to introduce myself and work out a deal, this man just sat in his chair like he was too important to even stand and shake hands. Liked the car so I purchased /w some reservations. Next day I took my mom to purchase an SLK convertible...not from Walnut Creek Mercedes...

Lezdoors

Apr 10, 2012

I visited few dealership before making my stop the the WC Mercedes Benz to find the right car/sale person combination and these guys did the job by getting me the right car I wanted and respect my Time. I am very picky when it comes to cars and I beleive it's my right since I usually keep my cars for 3/4 years.I would recommend this dealership to everybody and comeback for my next car.I haven't tried the service department I will post a review when I do.Thx Ryan.

Lilzlilz

Feb 18, 2012

I rate this dealership as exceptional when it comes to sales!!! The Finance dept was a little less than exceptional. The pressure I felt to buy a warranty was noticed by my 8 year old son!! I was then very upset as I received 4 notices from 4 different finance companies with regrets, when I went in pre-approved with Capital One Auto Loans. My already poor credit score suffered from the inquiries from their finance dept., when I already secured a great rate myself. Live and learn! The dealership is very classy, Michael, a great sales manager...would definitely buy another car from them...

EscapeHybridShopper

Dec 21, 2011

I saw what I thought was a good deal advertised online by this dealer, so I called and arranged an appointment to view and drive this 2009 Ford Escape Hybrid Limited, which had just been traded in. When I arrived, the car had been completely detailed and was pulled out in front with my name on a windshield placard. I had researched the car extensively online and was pleased to find that the salesman, George Nimzeh, had taken the time to familiarize himself with the Escape Hybrid's features, including the navigation and sound system, even though he usually sold Mercedes. I also got a great deal and a 3.4% interest rate, so I am extremely pleased.

50k miles per year driver

Oct 29, 2011

Stopped at the dealership, drove a car i liked and made them an offer. They did not accept the offer so I left. A week or so later they called to negotiate; still unwilling to meet my offer. Long story short after 2 1/2 weeks of phone conversations they accepted my offer. The purchase went very smooth right up to receiving a phone call 11 days after the sale indicating they made a mistake on the interest rate on the loan; and wanted me to sign a new contract at double the interest rate. I told them no and 3 days later they placed the orginal contract at the original terms.

qtipsquire

Dec 30, 2008

Verbally committed to price and then tried to bait & switch with $2,100 in additional fees. All 3 managers pointed the finger at the other manager and no one would honor the original agreement. Also claimed that the car had been certified and later found out that it had not. Go to RAB for a better experience.