Used Cars for Sale at Merit Chevrolet in St Paul, MN

MPH

Jul 6, 2016

Pat was great to deal with in your body shop. I had my truck in after a accident that wasn't my fault. she dealt with the adjuster ,kept my wife and I informed and worked internal with the shop staff to cover all issues with my truck. I was working out of town and Pat went out of her way to keep my wife in the loop. Merit and staff was there when I needed them from start to finish. When I called from the accident late Saturday afternoon to have it towed , to picking it up a week later. Great , Great Service , Special Kudos to Pat

Busy Family

May 1, 2016

While Merit Chevrolet went out of their way to call us to schedule a test drive we were very disappointed that despite them knowing that we were coming from several hours away this past Saturday they didn't call to let us know that the vehicle we were interested was sold. We realize that the vehicle could sell prior to us getting there but it would have been really nice for them to let us know so we didn't waste our entire day. Even if we were half way there we could have turned around and saved at least part of the day and driving expenses.

Chuck D

Apr 15, 2016

I inquired about information I wanted on the car. A woman responded quickly to my request; however, I was delayed in getting back to her. When I returned her call she was out and left a message. In stepped a different salesman same day as my message that wanted to get involved. Even thought I told him on numerous occasions that I wanted to deal with my first contact out of fairness since she had spent time on my request, he continued with high press to take over. I finally had to tell him that he was "I my face, not listening to me, rude and that I would not deal with him." He continued pressing by saying he just wanted to help. I hung up. New car sales manager called me and said they were just tying to help me and I said that was fine but the salmon would not listen to me and kept pressuring me to work with him. No apology was offered! Worst car buying experience ever.

Luis

Apr 1, 2016

I bought a 2015 Silverado last year and when I was considering buying a new car for my wife, I knew that I would go to Merit. The sales staff were friendly and did not pressure me at all. They gave me a good deal for my trade and I feel they treated me fair. I have previously purchased from a large dealer with many locations but I really like the service that I have gotten at Merit. I will be a lifetime customer.

John R

Mar 20, 2016

I'll tell ya what, the words I use in the title of my review don't typically come to mind when thinking about a pre-owned car dealer. However, Merit Chevrolet has earned them in my book. Jerry at Merit stuck with me as I test drove nearly every truck on the lot. He listened to what I was looking for, put up with my indecisiveness, and helped me drive home (sell me of course) the truck I both wanted and needed. He even talked me out of a couple that weren't right for me! He understood that higher mileage vehicles would have a few issues, which didn't worry me, and had the knowledge and experience working on cars to really speak honestly to the vehicles condition. I picked the on I wanted BECAUSE it was the only one on the lot that needed a few MINOR repairs, which of course saved me even more $$. Most of the trucks were in too perfect of condition for my taste, as they really take pride in their inventory. And, being a mechanic, I went with a purpose and Jerry helped me see it through. To top it off, over 1/2 of the trucks weren't from auctions, but instead they were trade in from precious Merit customers! How about that for loyalty! Overall, I couldn't be happier with my buying experience at Merit unless they gave their vehicles away! They now have a lifetime customer.

Rent0052

Mar 20, 2016

I'll tell ya what, the words I use in the title of my review don't typically come to mind when thinking about a pre-owned car dealer. However, Merit Chevrolet has earned them in my book. Jerry at Merit stuck with me as I test drove nearly every truck on the lot. He listened to what I was looking for, put up with my indecisiveness, and helped me drive home (sell me of course) the truck I both wanted and needed. He even talked me out of a couple that weren't right for me! He understood that higher mileage vehicles would have a few issues, which didn't worry me, and had the knowledge and experience working on cars to really speak honestly to the vehicles condition. I picked the on I wanted BECAUSE it was the only one on the lot that needed a few MINOR repairs, which of course saved me even more $$. Most of the trucks were in too perfect of condition for my taste, as they really take pride in their inventory. And, being a mechanic, I went with a purpose and Jerry helped me see it through. To top it off, over 1/2 of the trucks weren't from auctions, but instead they were trade in from precious Merit customers! How about that for loyalty! Overall, I couldn't be happier with my buying experience at Merit unless they gave their vehicles away! They now have a lifetime customer.

Brian

Jan 14, 2016

I had been looking for a new truck for two years. Jason Wolske made me feel comfortable and confident my decision to buy this Silverado.

Mark

Jan 14, 2016

I had very quick and efficient service! The wait time for my 5000 mile checkup was considerably shorter than I expected.

Nancy

Jan 9, 2016

Great service- Great staff! We have always received friendly, trustworthy and helpful service, this is why we continually come back!!

school secretary

Jan 2, 2016

We purchased a per-owned Impala from Merit Chevrolet. We found the car on the internet and traveled the 150 miles to purchase it. Adam was our salesperson. Because of the high mileage, there was no warranty. The first day we realized there was a problem with the transmission. Merit Chevrolet had no responsibility to help us out, but chose to help us by having the car towed into the dealership and putting in a new transmission. I cant speak for others, but our experience with Merit Chevrolet and Adam, were totally over and above when it came to customer service. I would recommend this dealership to anyone who asks. They certainly did right by this customer.

Victor

Dec 31, 2015

Tommy did an excellent job recommending me an oil flush. I can tell because my car has less smoke out of the tail pipe and runs smoother. I was very happy for the cutesy shuttle. Your drivers are so nice.

John

Dec 30, 2015

Brought my Impala in for a possible weak battery. After testing the battery they informed me of its condition and installed a new one and I was on my way in an hour.

Joseph

Dec 30, 2015

Every one was very courtius to me, and they explained what everything would cost. I was given a ride home and picked up and brought back to get my car. The van driver was very nice and he was exstreamly polite. The service was awesome as always

Suzette

Dec 30, 2015

The staff were professional and very helpful. Great job on the car. I will definitely be back to have my car service here.

Alexander

Dec 29, 2015

Everything went great and easy process, the salesman came thru with what they promised and didnt change anything up on me that they said they would do. Overall great salemen and good experience

Rae

Dec 29, 2015

Everyone greeted me when I walked in. Adam was fantastic, walking me thru my options, the test drive, the purchase, showing me around the dealership and with set up features in my car....he was great. Glen was perfect with the financing piece as well, not pushy at all, gave me choices and explained everything. I would definitely recommend both of them to friends and family!

Robert

Dec 29, 2015

bought my 2003 from tim peterson and just bought a 2015 from tim peterson keep up the good work thanks rob

"

Dec 28, 2015

The only thing was they did not call me and tell me the car was done I had to call them.

Philip

Dec 26, 2015

Always friendly and efficient. The associate communicated clearly the cost and what was needed. The lounge and clean and inviting with coffee and snacks.

Erin

Dec 23, 2015

It was great overall, the person helping me was knowledgeable but did not ask me a lot of questions and assumed that I did not have the GMC warranty( 100,000 miles) so I had to explain and remind several times.

Cheryl

Dec 22, 2015

Brought 2010 Impala in for 6,000 mile check-up. It was close to 100,000 miles so Jeff, my service consultant I request each time I go, recommended 2 other things that needed to be done to my car. Off the top of my head, I can't remember what they were, but since we work together each time I bring my car in, he stated I could do the 6,000 mile and one of the things, leaving the other one for the next time I come, since whatever it was had been done at 50,000 miles. Jeff's consultation like this makes me feel comfortable, especially after what you hear about other places who take women for more than they need. There's a trust in his knowledge, him knowing I want my car kept up, but being single, I do have a budget. Jeff also remembers I take Friday afternoons off and stated he would be sure to have my car done by then. Of course, there's always having my car up front, not having to wait for someone to bring in up, that's an added touch. He does a great job!

Johnson

Dec 22, 2015

I searched the internet for the specific truck I wanted. Must be a 2500, have bucket seats. Color was not important, price was! Found one at Merit, was going to have my local dealer bring up, but would need to put down a deposit.I decided to drive to Merit, and see it for myself. After test drive with Julie, I was unsure about purchase as it had standard car mirrors on a 3/4 ton truck! Ron stepped in, gave me a better deal on the truck, and said he would put the camper tow mirrors in at no charge! Just brought the truck home, and the mirrors are awesome and now it looks like a 3/4 ton truck!! I know he took a hit on promising me the mirrors ($1200), but you now have a new customer and I will definitely refer people there. It was an hour away for me but well worth the drive! Thanks Julie and Ron!!Merry Christmas!!

Angie

Dec 21, 2015

I had a sensor replaced that was covered under warranty. I was pleased to learn that the ded. was waived because the issue had a special policy on it. Sadly, the check engine lights came back on the next day so it will have to go back to the shop again sometime this week.

Christy

Dec 19, 2015

Always great the best service and it is fixed the 1st time unlike the experience I recently had at a different dealership - will only use Merit for all my service needs

Justin

Dec 19, 2015

As always the Merit staff took great care of my Tahoe, always professional, always friendly, and always fast. The service department repairs and replaces items right the first time. I've taken my vehicles to Merit for 11 years now, definitely a loyal and happy customer here......Thank you Merit Chevrolet .

Rita

Dec 19, 2015

As always, Job well done. Duane and the entire Merit Team areGreat to work with and explain what needs to be done just like it is their own car. will always stick with Merit Chevrolet!

"

Dec 16, 2015

I am not looking for an experience. I am looking for a simple business transaction. I need something done , you take care of it. You did in this case.

Joyce

Dec 16, 2015

I came in for an oil change and ended up getting a recall taken care of at the same time. Service is always quick and well done. The employees are respectful and helpful.

Yosuke

Dec 15, 2015

It would be a better experience if the car runners put the seats and steering wheels back in the original position when they return the car

John

Dec 11, 2015

I like that when I make an appointment, I can get right in on that time. The upgraded waiting room is nice too. When I am missing dinner it's good to have something besides vending machines.

Brenda

Dec 10, 2015

I dropped off my car and was called an hour and a half later that it was done. Everything went well.

Sharon

Dec 10, 2015

Waited for my vehicle. Took about 1 hour and enjoyed the new updated waiting room. The employees seem happy in their new environment.

Darrell

Dec 9, 2015

Did the work requested and did the extra work to fix a tire found with a screw buried in it when rotating.

James

Dec 9, 2015

This was a routine (5,000 mi) checkup and oil change. When I brought my truck in for service the attendant notified me of a factory recall. Merit completed the routine maintenance and factory recall with no hiccups.

Jerry

Dec 9, 2015

Duane is an excellent customer-oriented service rep. He is knowledgeable and trustworthy. The reason I purchase cars there is because of the service starting with Mike Baer and then to the service reps like Duane and Brock.

Lawrence

Dec 9, 2015

I always go to Merit because of the people and the outstanding service they provide.They always go above and beyond.

Sheryl

Dec 9, 2015

Merit had an ad in newspaper. Expected there would be some hidden fees, surprise there was not. Everybody there is so nice, not pushy, very pleasant place. Would recommend Merit in a heart beat!

John

Dec 7, 2015

Our first visit for vehicle issue was handled poorly by the female service person working with us, poor service and the issue was still present when we picked up the vehicle. We had to then bring back the car to the dealership the next day, service person John gave us great customer service and fully resolved the issue. Had it not been for him I would have rated 1 star based on 1st experience, but John totally changed my opinion back to a 5 star rating.

tom p

Dec 3, 2015

A little background, I have bought new Chevy pickups every 3 years from 1965 until 2001 when I semi retired. The 2001 is the one I am referring about. I had a clonk noise in the drive train and took it to Merit Chevrolet, they test drove it and said it was a bad transfer case but they needed to have their tech check it out to be sure. That would cost me $ 135.00. Thirty minutes go by and I ask the service writer to check on my truck he comes back and tells me it is almost done. Twenty more minutes go by and I ask him again to check, he comes back and tells me they are wrapping it up. Finally after the third time I ask him to check on it he tells me they are taking it off of the lift as we speak. So I wait outside of the garage and I see a guy go to the back of the parking lot and pull my truck out of the back parking lot. It obviously was never on the rack. He was lying the whole time! Ahh now the for the real rip off. While I was waiting the service writer wrote up the estimate : $1800.00 for the transfer case, $1100.00 for labor. I had already called Merit Parts to get an idea what a transfer case and/or a transmission would cost. I was quoted $1500.00 for the transfer case not $1800.00. By this time after waiting needlessly for an hour and getting a bogus estimate I just leave. I take it ti another garage and was quoted $1100.00 for parts with a much better warranty then Merit offered and labor was only $400.00 but he says it is NOT the transfer case, he says it is either the u-joints or more then likely it is the transmission. So being I paid Merit $135.00 for a professional diagnosis I took it back there to double check the problem. This time the service manager and 2 techs look at it while I am there and using a stethoscope assured me it is the transfer case. I went back to my mechanic and told him Merit was positive it was the transfer case. After replacing the u-joints (wishful thinking on my part) he said it had to be the transmission. Unfortunately I trusted Merit Chevrolet to know more then a small neighborhood mechanic, how wrong I was! Long story short I had the transfer case put in and it turned out it was the transmission and now I am out the $1500.00 for the transfer case I never needed. By the way, after complaining to the service manager he told me the service writer would be reprimanded for over charging, Yeah right! You know they do that to everyone and if you do not do your homework they RIP YOU OFF as well. My name is Tom Patraw my phone # 651 493 4343 call me if you need more info or if you want to save at least 30% . I will give you a the name of a HONEST garage.

Robert

Nov 30, 2015

Always have great service at Merit, the staff is fantastic!Cant wait for my next new car from Merit Chevrolet.Never had a problem.

Joe

Nov 29, 2015

Prompt and courteous , always easy to schedule appointments. Repairs when needed are done on time. Sales staff are always very helpful.

Gayle

Nov 28, 2015

Problem correctly found and resolved. Service staff was polite and helpful. Service Manager drove road test and confirmed my thought that there really was something wrong.

Kenneth

Nov 27, 2015

Great service. Great atmosphere. Friendly and funny staff. They even pulled my vehicle up for me when it was done and gave me a nice new rental truck.

Laurel

Nov 27, 2015

good service clean place easy to get to right off the hwy good customer service good buying process good facilities

Marlene

Nov 27, 2015

Everyone was pleasant and helpful. No complaints on their part, however I'm still unsure about the vehicle. No further comment.

Paige

Nov 27, 2015

Very helpful and knowledgeable. Great experience. Went above and beyond to help me find exactly what I was looking for.

Lisa

Nov 23, 2015

I had done research and knew what I was looking for. Salesman didn't pressure me into something else. Salesman was extremely helpful after purchase going through vehicle accessories.

Matt

Nov 23, 2015

My service writer was very professional, friendly and helpful. I will definitely recommend to friends and family to use this place.

Mark

Nov 22, 2015

One very minor issue, the oil monitor didn't get reset. I noticed it on my way home and reset it myself. I'm not sure if that's something the service tech is responsible for or not.

Scott

Nov 22, 2015

I arrived without checking to make sure my vehicle was ready. It was not ready but within minutes I was on my way with a loaner for a few hours. Everyone was very pleasant and very helpful!

Gerald

Nov 20, 2015

The service was, as usual,excellent as was the work done on the car. I am a long time customer and very happy with the work and the treatment by the service staff.

Charles

Nov 19, 2015

Excellent job of prepping then installing a replacement door hinge assembly. Scheduling was simple and painless and the follow-up was great. Easy to recommend this place ... this crew to others. Nicely customer focused.

Robert

Nov 19, 2015

Jason, on his day off , picked up my son near the UM and brought him to Merit for delivery and orientation.

Theresa

Nov 19, 2015

Everything went well.Although, I did find it interesting that the service report indicated that the washer fluid was topped off; yet I had just filled my washer fluid the previous day. Obviously, a standard set of verbiage is used by the technicians and not a unique and accurate customer report.

Cecil

Nov 17, 2015

Very courteous service, the things that I wanted done on my car was done in a very timely manner. Nice lounge area. Thank you for the coffee and a roll.

Nancy

Nov 17, 2015

I got in right away and out very quickly. Everyone was very nice and friendly. I would recommend your dealer ship to anyone interested in car maintenance, new care or repairs

Brad

Nov 16, 2015

Can't thank Jason, Jeff, and Rich for all they did. Handled everything like professionals. Thank you. Brad H. Will use Merit Chevrolet again.

David

Nov 16, 2015

everyone in service Jeff does a very good job. Mike the guy that watch's over techs. I do not no his title is very good. and the techs that work on my trailblazer and my 3500 deramax, do a very good job. and Pat did a good job on the doors. no problem I drove from MN to Chandler. AZ 1765 miles no problem thank them for me.

Gregory

Nov 14, 2015

Very friendly . Thorough . Did not pressure us to take more than we wanted ,gave us more .Thank you Chad , Adam ,& Glen

Brenda

Nov 13, 2015

Mike Salmon was so down to earth and treated me like a human being. I didn't feel forced into anything and he kept me fully aware of the steps and progress during my entire visit. He was AWESOME when explaining the features of the vehicle and had a great amount of patience even with my 2 year old being present. I have never worked with such an outstanding sales rep!

Suzette

Nov 13, 2015

They were prompt, polite, efficient and friendly. I will be back and so will family members. Thank you for your great service.

Thomas

Nov 12, 2015

I have either bought or leased at this dealership for the last 25 years. You have a customer for life.

James

Nov 9, 2015

The intake person was friendly and seemed positive. She appeared to know her job. I liked the coffee and anacks.

Jared

Nov 7, 2015

Merit is by far the best dealership in Minnesota I have been to. I have purchased other vehicles from them in the past, however my last truck I bought from Mauer. I figured all dealerships were the same. I could not have been more wrong. Everything I took for granted at Merit was missing at Mauer. Merit has excellent and knowledgeable people everywhere, from sales and finance to service. I will never go to another dealer again. The transaction process is like a well oiled machine, extremely smooth and quick. Typically people dread having to go to their dealership, but with Merit, I look forward to it. Kind of feels like going to visit old friends.

Douglas

Nov 6, 2015

my experience was, as always, very good. I had both cars in on two consecutive days and both were fixed and out the door in the stated time frame.

Amy

Nov 5, 2015

From the moment we stepped in the front door we were made to feel welcome! They did a great job of listening to what I was looking for and not trying to sell me something else or something that wasn't what I wanted. I would recommend Mike Salmon to all my friends and family looking for a new car!

Duane

Nov 3, 2015

Very good experience. Sales staff was friendly and extremely helpful. Only negative experience was time it took to get into finance to sign papers. Once in there the gentleman was fantastic and we were out very quickly.

Mark

Nov 3, 2015

I got the oil changed and the tires rotated, they adjusted the driver door latch, and all I had to do is relax in the waiting room.

David

Nov 2, 2015

Tough problem to diagnose but the tech did a fantastic job to correct the problem. They did a timely repair as well.

Janet

Nov 1, 2015

Took a long time to get my tires rotated. Had to look for person to check on it. Maybe my job was not worth their time.

Jennie

Nov 1, 2015

They do a great job and they get you in and out in a timely manner. Also this is not Jennie, this is her husband Steve Brinson!!

Amy

Oct 31, 2015

Had a flat tire, Merit was on my way home, so I stopped to see if they could repair, a patch was not possible, so i had to buy 2 new tires. The customer service was great.

William

Oct 30, 2015

Great customer service and it felt like there was no pressure to buy. The team did a great job and had great hospitality

Jennifer

Oct 29, 2015

I had a great experience! Both my salesperson and finance person went above and beyond to make sure I got the vehicle I wanted and the best leasing payment available for me. I will definitely return for my future purchases.

Blake

Oct 28, 2015

I felt that I got an honest recommendation and explanation of the service required. The service was performed promptly and the cost was exactly as quoted. Overall a great experience.

Kevin

Oct 27, 2015

It was a good experience Jeff the salesman was very helpful as was Jason I would defiantly tell others how well we were treated

Kirk

Oct 26, 2015

As always, the service managers are excellent. They Promptly return calls and answer my questions. They are also willing work out the best options for the work that needs to be done and the pricing on parts. I did not rate the service 5 stars this time because I started an oil consumption test and my engine was overfilled. I had to return the next day to have oil removed.

Terry

Oct 24, 2015

everyone was wonderful in and out great job. Service department is great.Saleman are not pushy answered all my quetions. will go back.

Ann

Oct 22, 2015

Very efficient service. Employee added the email discount I showed him. He came in and told me that my car's alignment was good. He also told me that I would probably need new tires with my next (5,000 mile) appointment.

Karen

Oct 22, 2015

They did a good job and I plan on coming back within the next couple weeks for my back breaks

Patrick

Oct 22, 2015

MIKE STRALEY IS MY GO TO GUY IN THE SERVIEC DEPT. AND DOES AN EXCELLENT JOB. HE GETS ME IN AND OUT QUICKLEY.

Sherry

Oct 21, 2015

Everyone was very friendly and efficient. They informed me of what needed to be fixed and got my ok to move forward and then kept me informed of their progress.

Ronald

Oct 20, 2015

Job done on time with good quality. The service agent was very helpful and did not push for unneeded repairs.

Melinda

Oct 19, 2015

I always have my vehicle serviced by Merit Chev as I trust my advisor, Duane Konieczny. He is very professional and value his opinion.

Dennis

Oct 17, 2015

In general merit does a great job. They failed to give me an appraisal on my vehicle, but service wise they have been super. Not cheap, but reliable.

Marilyn

Oct 17, 2015

Friendly service and reasonable prompt. Let you know if there is anything else ready for servicing I have been a customer for over 35 years

Edward

Oct 16, 2015

I have a few friends at Merit including a tech who is a former student of mine. I like visiting Merit.

Harold

Oct 15, 2015

I have had service work done at Merit for more than 50 years at different locations. I have followed them every place they have moved to and have never had an issue that was not resolved.

Brian

Oct 13, 2015

Jessica was extremely helpful and responsive. Thank you.Would have been nice to have the car run through the wash when done. It was pretty dirty.

Duane

Oct 13, 2015

Salesman was excellent. Not high pressure and answered the questions I had. Money man was also very good to deal with.

David

Oct 12, 2015

I BOUGHT MY NEW TRUCK OVER THE PHONE ON A MONDAY NIGHT AND PICKED UP TUESDAY AFTER WORK EVERYTHING WENT AS PLANNED.

Lincoln

Oct 12, 2015

I have been doing business with Merit since 1983, and always have had great service. All service issues have been done in a timely manner.

Thomas

Oct 12, 2015

Had new tires that were on sale installed on my Wife's Impala which we bought at Merit Chev. People were very friendly and was glad to hear the company sprang for employee lunch that noon. Enjoy!!! Tom Dokulil from Inver Grove Hgts.

Wendy

Oct 12, 2015

My sales representative, Julie Bruner, was fantastic! Never had a such a great experience buying a car. She was nice, professional, listened to what I wanted, and asked great questions to help me find the perfect car for me. WOW! Thank you Julie! :) Passing out your cards to all my friends and family. See you again.

Veronica

Oct 10, 2015

Mike Straley is such a good customer service rep for Merit, he always makes sure that everything has been taken care of on my car

Thomas

Oct 8, 2015

Great service-friendly people!!Convenient location,family owned,many long term employees-so you see the same faces and feel at home when you come in for service!!

Doug

Oct 5, 2015

Everything was excellent. The drop off and pick up were handled very quickly, and they did a great job with the repair.

James

Oct 5, 2015

Great experience! Sales person Jason Wolske was a pleasure to work with. Very knowledgeable, friendly, easy to talk to and work with.

Tammy

Oct 5, 2015

Brady did a great job of showing us all of the wonderful features of our new Trax. He also was very helpful figuring out the financing. Thanks for the Veteran's discount!

Hailey

Oct 3, 2015

Brian did a great job. I would recommend him to anyone! He was easy to work with and friendly. He answered all of my questions and never made me feel rushed or pushed into a decision. I am very happy with the whole experience.

Jim

Oct 3, 2015

Oil change + wiper blade replacement. Done quickly and professionally. Shop is very clean waiting area very nice also. Merit has excellent service.

Richard

Oct 3, 2015

I was treated very kindly and with respect. I did not feel pressure to make a purchase. The sales person, Adam, was very nice and knew his cars well.

Edward

Sep 30, 2015

I was treated well although the problem required two visits to find the leak in the air conditioner. The dye addition located the leak.

Ben

Sep 29, 2015

I could tell service manager really cared about fixing my vehicle. John was amazing with communication. Work they did was fantastic, they even fixed something I didn't even know was a problem.

Daniel

Sep 29, 2015

Excellent service. Car ready to go when promised. High quality work. The shuttle service was very helpful! Thank you very much.

Jennifer

Sep 29, 2015

Love my new car and all the service perks! Plus was that my tire that was flat could be patched and didn't have to be replaced. Thanks!

Justin

Sep 29, 2015

Jeff my service advisor, has always made sure my vehicles get what they need to keep them running strong, I've been a loyal customer since 2005....keep up the great work Merit Chevrolet. ....

Leah

Sep 29, 2015

Great people to work with. Very friendly and do everything they can to help people out and get them what they want.

Cory

Sep 28, 2015

I had issues with the paint job on my new truck. It was buffed with a dirty pad causing horrible swirls/holograms that were not visible at the time I took delivery (dusk). Dealer is not too concerned with resolving.

Glenn

Sep 28, 2015

Responded to a newspaper ad, and you had just what I wanted. Hopefully the car will live up to expectations.

Kathleen

Sep 28, 2015

Great job. My only complaint was how long it took. Normally I am in and out, this time it was an extra 45 minutes.

Michael

Sep 28, 2015

All parties that helped with me purchasing my new 2015 Chevy Equinox were very friendly and knowledgeable on the car. Also on how to help me save some money with rebates.Thanks Love the Equinox!

Kenneth

Sep 26, 2015

This was a planned oil change and set of tires due in October. With the alignment and new tires I can feel the difference in the ride.

Michael

Sep 26, 2015

I moved to Arizona and when I return to Minnesota I have all my servicing for my truck done at Merit. Also I will be purchasing a new vehicle in the near future and it will be through Tom Conlin at Merit.

Scott

Sep 26, 2015

From start to finish I was extremely satisfied with the whole merit team thanks to Chad and both Jason for being so helpful

Henry

Sep 25, 2015

Mike Straley is always great, very accomodating and helpful.He is why I keep coming back to Merit Chevorlet,he cares and always wants to do his best for the customer.

James

Sep 25, 2015

oil change, filter change, and tire rotation and the service was very good................... the time could be better, especially oil changes..............

Suzanne

Sep 25, 2015

This dealership has taken care of more than one fender bender for me. They have always been courteous and efficient. The gals in the body shop a pleasure to deal with - they know their stuff!!

Jesse

Sep 24, 2015

I was in for an oil change, a smelly air conditioner and a klunk in the rear of my 2014 Silverado. All three services were taken care of. The Tech drove my truck three times to figure out the klunk and fix it. Last oil change I had done there, I mentioned the smell and the klunk. Neither was taken care of. I'm very happy this time.

Stephen

Sep 24, 2015

Tire rotation plus lube, oil and filter change was done very quickly! I enjoyed good coffee, muffins and popcorn while reading magazines in the comfortable customer lounge as I waited.

Carl

Sep 22, 2015

Very comfortable environment, no pushing; Julie is very knowledgeable, very willing to help with anything we asked, we were very happy with her

Kathy

Sep 21, 2015

Totally stress free experience. Jason answered all my questions, followed up with information when I asked for it, and didn't pressure me.

Michael

Sep 21, 2015

Outstanding service and made me feel very comfortable and never pressured. I spent 20 years in the automobile industry and this was a "top-notched" run operation!

Mike

Sep 21, 2015

Great service, I just bought this Corvette and want to commend Adam Tarras and Jeff Maas. Jeff was my first contact and he had enough sense to know he was in over his head on Corvette details and referred me to Adam. Adam's knowledge of the Vette as exceptional and really helped us make a decision. When we picked up the car he went through everything with us, although I probable need a refresher. Very cool car, thanks guys.

Joan

Sep 20, 2015

I appreciate having been given a "loaner car" to drive while my car was being fixed. It certainly made life easier for a few days. THANK-YOU!!

Chad

Sep 17, 2015

I had new tires and all new discs and brakes installed. Merit did an excellent job in a very timely manner. Everyone at the dealership was extremely curtious. Will definitely bring my vehicle to them for future services.

Ted

Sep 14, 2015

I appreciate the honesty and not trying to oversell, and I appreciate the ride back to work after dropping the car off.

Angie

Sep 13, 2015

Brock was extremely helpful and makes it very easy for me to get in and out. I had several concerns and Brock addressed all of them all in the most professional way. thank you Brock for all your help

Carol

Sep 12, 2015

Adam Dittman was great to work with and was happy to see that he was still there. I bought a vehicle from him 2 years ago. Showed me several options and explained all the controls etc. on my new vehicle

Robert

Sep 12, 2015

Another very positive experience at Merit Chevrolet. I liked the fact that service writer Brock was pleasant and efficient. Service technician Rich continues to impress me as he is very thorough and careful when working on my vehicle.

James

Sep 11, 2015

Only problem was the shuttle service to and from home. Had to wait quite a long time, one of the drivers apparently had "clocked off" leaving folks in the waiting room without service. Once we got into the van the ride was fine.

John

Sep 7, 2015

Josh was fantastic. He finished more than was expected. I had been contacted before the appointment and told they would not be able to get it finished.

Mark

Sep 4, 2015

I had my Tahoe into the body shop for repairs. I called and asked when I could pick up my Tahoe as the repairs were completed. Busy I was told and I would get a call back in 5 minutes. About two hours later I received a call. Over promised and definitely did not deliver.

Judith

Sep 3, 2015

Everything went very smoothly and I received daily phone calls bringing me up-to-date on the progress of the car; delivery was made exactly when promised.

Donna

Sep 2, 2015

Been there several times for new Chevy's. Will buy there again! Have also had service there as well. Would go back again

John

Aug 31, 2015

The service was in a timly manner. Explained what was done and why afterwards .The vehicle was kept clean. Check if I had any questions about anything.

Daniel

Aug 29, 2015

Only place I would buy a vehicle. Jason Wortman and the rest of the staff are great and easy to work with

David

Aug 28, 2015

I have a 2015 Tahoe purchased from Merit and I called to see if I could get in for a quick oil change the same morning. When I called and was transferred to the appointments/service dept. and the woman was very pleasant, but she seemed to be very new to the job. I stressed that I only had a quick question, ie. are there any openings this morning for a quick oil change? She was very polite, but din't answer the question, instead she asked for my phone # to apparently bring up my account. Then we went through a verification of which vehicle (very appropriate), then she asked to verify my email address, then my home address..... Then she asked when I would like to bring in my Tahoe, offering that there were openings each day through Wednesday, so again, I reminded her that I wanted an appointment today (Monday), if possible. I believe she then offered me a special on windshield wipers and then mentioned about a tire sale. Really? My Tahoe is new :-( Anyhow, the appointment was finally made after 4 1/2 minutes on the phone. As usual, the service department team was friendly and the turnaround on the service was excellent, something I have experienced over the past 20 years and new four auto purchases. I'm providing this feedback so you can coach your customer service people to be quick and efficient to maintain your great image. Thanks. P.S. She did tell me she was only doing what she was being told to do...stay with the script.Dave Swenson

Abdul

Aug 27, 2015

BEST DEALERSHIP EVER I WOULD ALWAYS BUY CARS FROM U GUYS I WOULD RECOMMEND ANYONE THAT WANTS TO BUY A CAR TO THIS DEALERSHIP MOST AMAZING I HAVE EVER SEEN!

Gary

Aug 27, 2015

We were pleased with the service and the salesman was pleasant to work with. Everything was explained to our satisfaction and the financing was easy. We are pleased with our Chevy truck.

Gretchen

Aug 26, 2015

Everyone was very helpful; especially Jerry M. who sold me the car and the financing went very smoothly for me; they did everything.

Cheryl

Aug 24, 2015

I came in for my 6,000 mile check-up. Due to the low number of miles I drove since the last time, Jeff advised me that I only needed the basic oil change. That was nice ... it cost less than I thought it would and shows that Merit isn't one of those dealerships that states you need everything when you don't. Again, having a service agent like Jeff, you trust in what he tells you ... and it makes it feel like he's not looking out for Merit, but he's looking out for you, his customer. When I picked my car up, Jeff was at lunch, but my car was up front, ready for me to drive it away.

Jacqueline

Aug 24, 2015

Its always a pleasure doing business at Merit. Everyone is very professional and they get you in and out in a reasonable timeframe. Thank you for respecting the time of your clientele.

Allen

Aug 20, 2015

T hey did an outstanding job on my truck and kept me well informed. They called and asked if they could remove two little rock dents. Which was more than they had to. Great job great price.

Lynda

Aug 20, 2015

Julie was awesome. She listened to what we wanted in a vehicle and she helped us find the one we liked. She also helped get numbers run for different financing options so we could get the best deal! Best new car buying experience I've ever had! Thanks, Julie!

Rita

Aug 20, 2015

Great service. Work was done on time, and repairs were made as requested. Nice updated waiting room. Nice updates to the dealership.

Thomas

Aug 20, 2015

We had a car "die" and was towed in. We were happy that you were able to send it to salvage without charging us. We have been customers for years and still own a Chevy that will need servicing. Also, we have worked with Diane on new purchases and her customer service and attention to follow up are superior.

Edwin

Aug 17, 2015

THIS IS MY 2ND TRUCK FROM MERIT .WILL BE BACK FOR THE NEXT ONE. GREAT PEOPLE FROM SALES TO SERVICE .

Deborah

Aug 15, 2015

Although it took the service department 2 tries to replace a blinker bulb - I was treated very well and I absolutely love my truck!

Thomas

Aug 15, 2015

Will be needing tires for this Impala next month. Please let me know when they go on sale. See you later. Tom Dokulil

Michael

Aug 11, 2015

The service was quick and very efficient. The people at Merit Chevrolet value my time and value me as a customer.

Patrice

Aug 8, 2015

My engine light was coming on. They diagnosed it and I brought it back to do the work. Engine light is off now and everything seems good. The day before when they did the engine diagnosis I had recall work done. They made the mistake of charging me for it and also didn't use the coupon I brought for an oil change. Instead of crediting me for the work they charged it again. Someone in the office noticed it and called me at home to get it corrected. I think there was a new person working in the cashiers office.

Robert

Aug 8, 2015

Great service... quick turnaround. Borak, service representative was a credit to the Merit Chev. company. The rest of the staff is also helpful and friendly.

Kelly

Aug 6, 2015

My salesman Adam did a awesome job! I am extremly pleased with my truck! I will be telling my friends to shop there!

Steven

Aug 6, 2015

Great experience happened to be there with both my vehicles they got them both in same day really appreciated that that's called taking care of your customers I wish more places did that

Peter

Jul 28, 2015

Very pleasant people to deal with. General maintence -- Oil change, tire rotation and inspection. Took care of a recall at the same time.

Roger

Jul 28, 2015

Had my Z7-1 in for oil change. Promised it done in an hour and it was! I have purchased from them in the past and always had Great Service!

Tyler

Jul 24, 2015

Stopped in because noticed a puddle of oil under my truck, turns out another local dealer who did the oil change didn't tighten the oil filter properly. This was covered as a warranty repair - THANK YOU!

Clifford

Jul 23, 2015

I left my Chevy Cruze at 1:30 PM. for a recall appointment. Within 30 minutes the Technicians had the care inspected and finished. All was OK.

James

Jul 20, 2015

VERY PROMPT AND WORK WAS DONE IN RECORD TIME. LIKE THE COFEE AREA VERY CLEAN AND UPDATED. THE COFFE AND ROLLS WERE GREAT.

Robert

Jul 18, 2015

Every member of the staff was very friendly and helpful. From the sales man Jason to the loan agent also Jason.

Wesley

Jul 18, 2015

The sales man that worked with me on purchasing my new vehicle was great. He was just starting out at Merit but I was extremely confident in his knowledge and he was so personable, that played a huge role in why I purchased a vehicle from him, that day, when I easily could've gone somewhere else. I will most defiantly be coming back and will use your employee Steve Kohler as my sales associate again!

Jerald

Jul 17, 2015

Took way too long for an oil change, almost 1 hr 45 min. Should have been under 30 min. I had an appointment and was on time for the appointment

Joseph

Jul 17, 2015

My experience this time was the same as always. Excellent very curtious service people. The van driver that took me home brought me right to my front door. I have always recieved excellent service from Merit.

Tamira

Jul 16, 2015

We had an excellent experience when purchasing our new vehicle. Our sales person Brady was so helpful and went above what was expected to make our experience so great! Glen in finance is equally as wonderful!

Andrew

Jul 13, 2015

Brian in sales was very responsive when I would call, he would call back with the answers to my questions. I feel Brian did everything he could for us, and to keep us a merit, since we drove by several other deals to get to merit.

Christi

Jul 13, 2015

I have always had good experiences at Merit! Their employees are friendly and knowledgeable. I can always get my car serviced when it is convenient for me.

Daniel

Jul 12, 2015

Jeff M went out of his way to squeeze my suburban in. He also made sure to notify me the minute it was ready. Brock was there to check me in and help. A great team to work with. I'm continually impressed by Jeff Michaelson's professionalism and kindness. You have a wonderful employee.

John

Jul 10, 2015

My buying experience at Merit Chev was very positive due in fact to the professionalism given to me by Jason, Jason, and Chad. I would highly recommend them and this dealership to anyone in the market for a new Chevy!!

Nancy

Jul 10, 2015

I was provided an offer by Mike Bear to program a new fob since mine was wore out. This was honored without question. That meant a lot to me. I also wanted my air conditioner assessed. I was pleased with the honesty of the mechanic. I've had concerns about dealerships in the past. I am so pleased that respect and integrity are alive at Merit.

Robert

Jul 10, 2015

Software upgrade for the Corvette PDR was quickly and successfully installed at the time of my appointment so I waited only a very short time.

Cheryl

Jul 9, 2015

What I value most is your service department and the ability I have to work with one service consultant. From when I call Jeff for an appointment to when he and I walk out to my car and discuss what was done, I feel I receive one-on-one customer service which you don't see much anymore. Jeff's demeanor makes my visits to Merit's Service department a pleasant experience. I even have a rapport with the person who picks me up and brings me to Merit, which makes the ride to/from work very comfortable.

Jeff

Jul 7, 2015

I had an oil change and the tires rotated. I was in and out in one hour. All employees were very professional and very nice.

Kevin

Jul 6, 2015

Brought my truck into Merit on 7/3 for am oil change, talked to Mike Salmon, sold my truck (got a good deal on it), and leased a 2015 Traverse. Mike was great to work with!

Paul

Jul 6, 2015

Merit Chevrolet was the only dealer that seemed to care. I shopped at several other dealers but they where all lacking customer service. The salesman at Merit was great!

Mark

Jul 5, 2015

Nice job. Happy with the service associate and time it took to complete work. Would recommend this dealership to others.

Dawna

Jul 4, 2015

It went smoothly and trustworthy. The whole process was great. The facility was clean and the salesperson attentive to my questions.

Aaron

Jul 3, 2015

Adam Dittmer was very pleasant to deal with. He was helpful and knowledgeable about the Chevrolet product. I would recommend him to friends and family

William

Jul 3, 2015

Had the truck I was interested in and made the deal swift and easy. Also good deal on trade in

Lisa

Jul 2, 2015

I came back to your dealership because I bought a vehicle from you before and had a great experience. I was glad that I returned. The sales associate was personable and did everything he could to help us get the vehicle of our dreams. The financing associate worked hard to make sure we got the very best deal. He did it with a great sense of humor which we appreciated and in the end they got us a better deal than we could have gotten through another dealership and/or bank. There are other Chevrolet dealerships near us, but we drove to Merit Chevrolet for the great customer service and once again you delivered the very best. I was pleasantly surprised and pleased with our great experience. Thank you so much. We will return again when we need another vehicle and your outstanding customer service. :)

Paula

Jul 2, 2015

Ron and Brian were excellent in making sure I understood everything and helping me through the process. They were both friendly and always had a smile :-) Very nice to work with!

Richard

Jun 30, 2015

Awesome!!!! Excellent Service, clean showroom and service area. Finance department was Fantastic. Big inventory on all Makes, models, and colors of New vehicles.

Lisa

Jun 29, 2015

John was once again great. Was able to fix my car and have me back on the road in a very short amount of time and even let me take a loaner car to get through the day.

Thomas

Jun 29, 2015

The service writer, Brock, is the reason I keep coming back. I trust him in his recommendations to do what is necessary for my vehicle

Kimberly

Jun 28, 2015

Went in for a recall on my Envoy and a squeaking belt. Convenient and fast results. The consultant was terrific.

Daniel

Jun 26, 2015

All work performed in very timely matter. Don't have much else to say to get this 20 word required. Thank you very much?

Keith

Jun 26, 2015

Was helped right away by Brian and made the purchase that day. Would use this dealer again. GOOD selection to choose from

James

Jun 23, 2015

I like how Duane Konieczny remembers my name and cars I drive. He keeps me informed and updated on the status of my repair. No one likes to bring there car in for a repairs but Duane eases the pain with he timely updates suggestion. One thing GM needs to fix is there pricing on parts. I like the quality of your parts but your pricing is getting way out of hand. Sorry

Ryan

Jun 22, 2015

I believe my service is good. However, I find the shuttle service not so user friendly. I waited over an hour for a call back. He had another run and then get to me which meant it would be almost 2 hour wait for a ride back to Merit. That was way too long for me and I ended up getting a co-worker to take me there to get my car picked up.

Russell

Jun 20, 2015

Problem was quickly understood and the total service time requirement I had. Suggested added service was made and contact numbers were provided.

Christopher

Jun 19, 2015

I was impressed. Best experience at Merit to date. I will recommend them to others. Great truck as well, cant be beat.

Roy

Jun 18, 2015

I asked to have a computer reset for traction controle after installing a new hub assembly. I was told the charge would be 130.00. That is absolutly insane for 5 minute job i will never recomend youre service dept. To anyone roy

David

Jun 17, 2015

I brought my car in for an oil change and because my check engine light was on. I found out that I needed a new thermostat (which I had expected) and a relay for and air pump.

Jeffrey

Jun 16, 2015

Very customer service oriented. Listened intently to what I needed done and went over it to make sure we covered it all.

Lisa

Jun 16, 2015

John in service was amazing. Called to check in with me as the day went on and though not able to duplicate the issue with my AC, he was able to get the oil changed and tires rotated quickly. Thanks again for GREAT service!

David

Jun 15, 2015

Jeff in service. that takes care of getting things set up is great. Rich the guy that works on my truck is great. I have no problem with them.

Patricia

Jun 15, 2015

Everyone was great! They worked quickly, within my time constraints, to find a deal I was happy with. From the customer service to the ease of filling out the paperwork, I felt very respected. I never felt that I was being pushed or manipulated into a different deal. Having everything explained, and meeting the service crew was great. For the first time EVER, I actually enjoyed getting a vehicle. I will, and already have, recommended Merit Chevrolet to anyone and everyone.

Loren

Jun 13, 2015

The waiting room makes it easier to wait with all the amenities like T.V. water and food. Staff is friendly and you feel respected.

Gary

Jun 12, 2015

Went in there with no appointment.repair was done in 3 hours. I was very pleased.Keep up the good work.I will be back

Jason

Jun 12, 2015

My service was very pleasant at Merit Chevrolet--Tommy got me in and out with great explanation on my service event.. Would highly recommend this service department to anyone

Bryan

Jun 8, 2015

Courtesy ride never showed up. Then called 3 hours later, a half hour before closing time. I had to pick up early the next day.

Merrideth

Jun 8, 2015

Kept me informed while I waited. I like that! My tire PSI warning came on and I stopped in on my way home from work. They took care of me right away and completed service that I had previously scheduled for the following week. Now I don't have to go back.

Chris

Jun 6, 2015

I was taken in on time and work completed in a normal amount of time. The service tech was courteous and took care of my needs. Answered all my questions.

Nanette

Jun 6, 2015

The time on my repairs was insane. I was esimated 2 hrs for each recall. So I decided to just have 1 done and it only took 25 mins. The other took 2 hrs. Seems as thouhh a better tine coikd be estimated. I would have really been annoyed if they had brought me home had it only taken that shirt amount of time. Otherwise the service writer did a great job..p

Douglas

Jun 4, 2015

The sales person Mike (fish) was very polite and not rude. He walk me and my wife thru everything. I would refer him to anyone

Catherine

Jun 2, 2015

Our sales person, Diane, was excellent--very pleasant and very easy to work with. We would recommend Merit Chevrolet and Diane to our friends.

Patricia

May 30, 2015

My car's frontend would shake when I applied the brakes while driving on a freeway. I had an appointment the Tuesday after Memorial Weekend. I arrived at 10:00 a.m. for my appointment. They were really backed up. They said they could not look at my car until after lunch. They gave me a ride home and called me later to tell me I needed front rotors and brake shoes and pads. My frontend also needed an alignment. They told me my car would be ready before they closed at 8:00 p.m. Since they were backed up, because of the holiday weekend, I think this was great. service

John

May 29, 2015

It was a very delightful experience. Everything was well done. A joy to work with looking forward to doing. It again if I have too.

Kimberly

May 29, 2015

The service was efficient and well done. It was wonderful to have the service included in my lease as a complimentary perk.

Voilet

May 27, 2015

The service was great and the waiting room was clean and well stocked with coffee, water and snacks. I appreciate a good cup of coffee in the morning. It was very busy for coming up on the Memorial Day weekend, but my appointment went as fast as expected. Most important was the peace of mind that I had regarding the travel that I had to do for the holiday weekend.

David

May 25, 2015

This is my 6th Chevy from Merit Chevrolet.My first was about seven years ago.Sales department does a fine job in customer releations.Service department is great. One of the best crews I have used to service my vehicles (I have 10 years of service dealership experince).I have not had a bad experience, My wife likes the service crew and they always treat her with honesty and respect.I am a regular customer who is very satisfied.

Michelle

May 25, 2015

Can't say enough this our second vehicle purchased in the last three years and both times we worked with Jason Wortman. He always answered all our questions and tried to find us the right vehicle and price for us.

Duane

May 23, 2015

Duane has been my Service Advisor for many years and has always been excellent! Very helpful, very knowledgable, and always pleasant. Thanks for the great service!

Robert

May 19, 2015

I was very happy with the level of service provided. The service tech was very helpful and made sure I was satisfied with the work done. There was also great care taken to make sure the car remained cleaned during the service visit.

Kimberly

May 18, 2015

When I phoned to make the appointment for am oil change I was told it world take 30-40 min. When I arrived for my appointment, I was told it would take 45-an hour. I explained to the gentleman what I was originally told and said that I needed to pick up my mother. I was out in 35 min!Thank you! You're a top notch facility!

Michelle

May 17, 2015

Very courteous and services is greats and it very clean. They have quality repair team.The salesmen are very knowledgeable and find whatever car truck or Suv you want.

Gary

May 16, 2015

1,100 bill..$800 in labor that's outrageous. unbelievable. Jeff was helpful. Dani was super awesome. promote and give that girl a raise!!

James

May 12, 2015

Salesman was professional but still had a personal touch in presenting the wide range of cars offered. Encouraged a test drive of the car I was looking at

Nancy

May 9, 2015

Arrived without an appointment when my car wouldn't start. Was in and out with a new battery in a half hour's time. Everyone was very pleasant and the repair was less than I imagined it would be. Like the remodeled waiting area!

Jody

May 8, 2015

Jason did an outstanding job of answering all of our questions regarding our new vehicle purchase as well as making us feel very comfortable in our purchase decision. We would definitely recommend Merit Chevrolet and Jason Wolske to anyone that we know, who may be in the market for a new vehicle.

Scott

May 6, 2015

Mike "Fish" Salmon is a great saleman. Does know alot about Chevy cars, trucks SUV etc. Over all great guy. Merit Chevolet is a good dealership and service is great too. This is my 2nd vehicle.

Jeff

May 5, 2015

Very professional service staff, including the gal who set up the appointment. Completed work on time and I was satisfied with the cost of the repairs that were done.

Scott

May 4, 2015

Friendly people in all departments very clean and newly remodeled very bright and easy to find locations good selection of new and used vehicles

Mark

May 3, 2015

I was able to make a same day appointment, the maintenance required was completed within the time frame provided. Thank you Merit Chevrolet.

Andrew

May 2, 2015

Adam Dittmer was great. He carried through on all promises and commitments. Promised me I wouldn't be harassed by someone pushing an extended warranty and I wasn't. It was mentioned - I declined - end of story.

Robert

Apr 30, 2015

The service depaertment toke care of my repair needs in a professional and timely maner. Great as usual. That is why I bring my other vehicles there as well.

Sandra

Apr 28, 2015

Salesman was very friendly and very patient and knowledgeable. Dealership was clean, welcoming. We also felt they had a good selection of vehicles and color choices.

John

Apr 27, 2015

Absolutely perfect, totally professional and every detail of the visit and the work done on the car top notch every time.

Michael

Apr 27, 2015

Great car buying experience. No pressure and highly informative. All our questions were answered and they madeus feel at home and welcomed.

Matthew

Apr 23, 2015

Buying a vehicle with Merit was extremely easy and relaxed. BEST BUYING EXPERIENCE IVE EVER HAD. Mike was very knowledgeable about the vehicle and was able to answer all question quickly. Financing was straightforward and fast. Thanks a lot, will definitely be coming back in the future!

Mary

Apr 21, 2015

There were no surprises at the appointment. I scheduled an oil change appointment online and I waited for my vehicle to be serviced. I waited approximately 45 minutes.

David

Apr 20, 2015

I visited Merit Chevrolet to have my first of four oil changes done as part of the 2-year maintenance program provided for the new purchase of my 2014 Silverado. I like that you can drive right in the service entrance as you pull up to the dealership/service overhead door. I had a question about some quaint squeaks I thought were suspension related. With a little over 5000 miles on the truck, I was a little concerned that I was hearing those noises already on a new truck. One of the service reps took me on a drive to see if we could determine what the issue was. We drove for about ten minutes and determined that the semi-metallic brake pads was what we were hearing and that that is a common thing with those type of pads. They had the service tech person make sure the pads were positioned correctly(which they were) and the service was performed as usual. The truck was ready in less than an hour and I was on my way.

James

Apr 20, 2015

The reason I have my cars and truck repaired at Merit Chev is because of the service I receive from Duane Konieczny. He listens and gives great advise on what is need and what can wait. Thanks

Daniel

Apr 13, 2015

Work was performed in a timely professional manner. Customer service was also well handled. I would reccomend Merit's Service Department

David

Apr 13, 2015

I had a problem with the remote entry on my Corvette and Jeff contacted me to discuss the problem and offer a low cost solution. I opted to replace the part and he initially told me the part would need to be ordered and I would need to schedule another appointment. He later called me back to report that they had the part for another customer that I could have due to the fact that the other customer needing the part was not scheduled until the next week and they could reorder the part to arrive in time for that customer. The extra effort was appreciated and singles Jeff and Merit out for the service I have come to expect.

Joseph

Apr 13, 2015

Tom Conlin gave us information readily and did not overload us with too much information. He checked and found out that we could get the credit union discount. The process from beginning to end was smooth, friendly, and professional.

Norman

Apr 13, 2015

I have been a customer of Merit since 1973, when I bought a model 1BN69 Caprice Classic 4Dr SD-V8 VIN 1N69R3J143598 on June 9 1973. Total price $5081.90. I have also bought a number of other new cars from Merit, including a 1997 Blazer, a 2007 Impala LTZ, and now the Equinox. I have never tried to buy cars from you on the "cheap", and have found your sales staff quite fair. Otherwise I would not have remained your customer all these years. I have always liked your service staff, although a lot of them have gone. A few of them still recognize me. I may be one of your oldest customers.

Amy

Apr 12, 2015

The services took longer than I was quoted, and I came back to the dealership to check on my car without being called. I was told THEN that my car was ready. When I went to the receptionist to retrieve my keys, she told me that she had paged me in the waiting room. I had never been in the waiting room. In addition, I had included a windshield wiper blade change on my service request. It wasn't performed. I am a longtime customer of Merit, and have been very happy for years, but things seem to be slipping.

Ken

Apr 11, 2015

Was suggested a cabin filter for 85.00$ That was little out of line!! Otherwise treated very well!! New waiting room, very nice!!

David

Apr 10, 2015

I have bought numerous cars from this dealership. Would not return if I didn't feel that I was treated right.

Melinda

Apr 9, 2015

My advisor, Duane Konieczny, always provides super, outstanding service!! He is the reason why I have all my vehicle needs serviced by Merit Chev.

Ruth

Apr 9, 2015

I got to see my buddy Ron Hogan and was introduced to Sales Specialist, Jason Wortman who was great and made me feel like we were old friends. Great people and great service!!

Robert

Apr 3, 2015

Engine oil/filter and differential fluid change were completed quickly and very professionally. Rich Kirk is quite the technician - in addition to being technically competent, he takes great care to ensure customer satisfaction.,Engine oil/filter and differential fluid change were completed quickly and very professionally. Rich Kirk is quite the technician - in addition to being technically competent, he takes great care to ensure customer satisfaction.

Jacqulyn

Apr 1, 2015

the personelle listened, explained, investigated and found a solution for an issue where my car was found unsafe due to drive

Laura

Mar 31, 2015

John Bahns was my Service Consultant and he was terrific from start to finish. Kudos to him and to Merit Chevy for recruiting, hiring and training someone of his caliber.

Robert

Mar 30, 2015

Great customer service by whole service staff here. Newly remodeled service and waiting area. Very clean and bright. Service completed on a timely manor.

Roger

Mar 30, 2015

Resolved all the issues for which I brought my truck to be looked at. Performed work in a timely manner.

Judith

Mar 28, 2015

All the staff were very friendly , attentive, and professional. I was happy with the results. I had requested a loaner car and it was warmed up and waiting for me as soon as I dropped off my car.

Scott

Mar 28, 2015

Brock saved us a ton of money with his heads up call on a repair we had done, that was soon to be covered by a recall.

Ashley

Mar 27, 2015

Very helpful staff, answered all questions and were very accomodating on everything. Would definately buy another car from them, as well as recommend them to someone looking to buy.

Mark

Mar 27, 2015

Service Advisor did a good job when I stopped in late in the day for oil change. I noticed it was very busy. He explained if I could leave the vehicle and flexible on time it was no problem. I received a call that my vehicle was done within 1.5 hrs. Completely met my expectations! Thank you!

Melissa

Mar 26, 2015

I set up an appointment for a tire rotation and a 30,000 mile air filter change. They told me after I got my car serviced that they did not have the filter in stock but went ahead and did the tire rotation. It is very disappointing that this is not the first time that they did not have parts in stock for a simple 7500 mile service.

John

Mar 24, 2015

All my questions were answered and all the repairs were done quickly and with the usual quality. A great group of people!

Susan

Mar 24, 2015

They were friendly and quick service. They made sure it was not inconvieint for me and got me a courtesey car when it was learned my car had to stay there. They were apologetic that the loaner car was not as decked out as my Impala LTZ2 but atleast it didn't cost me anything...that is a big positive for your customer service.

Ronald

Mar 23, 2015

My husband and I and 2 sons have all bought cars from Jason Wortman (hope he's still there) had absolutely the best car experience ever. Service dept. is always very good to us. Just can't wait to come for another car!

Benjamin

Mar 20, 2015

They were extremely friendly and courteous. I have been very satisfied with Merit Chevrolet's dedication to their customers and quality level of service.

Michael

Mar 18, 2015

I came in and knew I was going to purchase a new Chevrolet Silverado. The salesperson Jason Wolske was very professional and let me know about all of the options that were available to me.

Jean

Mar 16, 2015

We love Merit and are happy we purchased our 2014 Equinox from you. It's a small-town dealership feel in the heart of the East Metro!

Samantha

Mar 16, 2015

Had a great experience working with Jerry. He was thoroughly prepared and understanding and informed me on all things related to my Chevy. He even mentioned things I wouldnt have thought to ask. Very happy with the service at merit Chevrolet

Cheryl

Mar 12, 2015

I brought the 2013 Malibu in for the 5,000 mile check-up (or is it 6,000). I got a ride into work with my son, so didn't need the shuttle then. As always, I want to work with Jeff as we have a good working relationship--he knows what I want & treats me like a customer he has gotten to know. I called in the PM to get a shuttle to Merit. I usually talk to Jeff, but he must have been busy, so I left a message. I thought about it and called back in case he would be tied up for a while. Here's another reason why I like Jeff...I asked whoever answered if the shuttle driver was there, he said no, but should be back within 15 minutes...and left it at that. When I called back, I wanted to see if Jeff was available yet, and he was. What Jeff did from the message I left earlier is found the shuttle driver who must have been dropping someone off and told him to come get me before stopping back at Merit. Just that little extra step he took meant something to me. Lastly, when I picked up my car, paid my bill, Jeff was with someone. The girl called the runner to go pick up my car. I told both her and the runner that Jeff usually parks my car up front so it's ready for me. She asked which Jeff and I pointed him out. She then gave me the keys. I took them, not paying attention, and when I got to my car, and clicked the button to open the door, it didn't work. I looked down and noticed I had the keys for a Honda. I walked back into Service and Jeff was finishing up. By the time I got to the girl, Jeff came over to see what was up. When I told him, he personally went into the office and got my keys. Another extra effort on Jeff's part, so it didn't end up taking up longer, which I truly appreciate.

Erik

Mar 9, 2015

Thank you very much for going above and beyond with my recent repairs and dealing with my less than stellar warranty company. I feel like you really fight for your customers.

Laura

Mar 7, 2015

Very good service from the service department. My service advisor did an excellent job keeping me informed on the status of my vehicle.

Gail

Mar 4, 2015

Over the past seven years I have found every Merit Chevy employee friendly and very helpful. I am quite pleased with all of the service technicians' honesty, as well.

Ryan

Mar 4, 2015

Everybody at Merit Chevrolet was easy to work with and they strived to make us happy with the purchase of our new vehicle. Brady, Glen and Ron did a great job, and I've already recommended Merit to my friends.

Renee

Mar 3, 2015

This is my 3rd visit to Merit. I am more impressed everytime I come with the service and pleasantness of the person I deal with. I don't know why I didn't come to your dealership sooner but from now on I will on purchase and use your service on any vehicles I own.

Daniel

Mar 1, 2015

We bought our car new in 2012 and have always been pleased with the service and customer service. We will be buying cars from you in the future. Special thanks Brock in service, always getting us in promptly!

Heather

Feb 27, 2015

Jason helped us to determine which vehicle was a good choice for our family. I would definitely refer my friends and family to him. When our lease is up, we'll be coming back to Merit for sure.

Leonard

Feb 27, 2015

my vehicle was in for two recalls, so there was really nothing to give a rating on, except how I was treated and that was excellent.

Bonnie

Feb 24, 2015

Due to my car issues not being fixed for 5 days I was grateful for the loner vehicle I was given.

Nichole

Feb 24, 2015

Based on my recent experience I would definitely recommend Merit to my friends and family. However, a year ago I was given a recall notice and I called Merit 2 separate times about the recall and was told both times that it had already been fixed. During my latest visit to get my oil change (which I was concerned about because the last time I got my oil changed at Merit, my car started leaking oil) I was informed that I did not have the recall issue fixed. Of course, I was floored by this! I will most likely start going to a different provider.

Gene

Feb 20, 2015

Ron, Jason and Glenn made it a pleasurable experience for me to get a new truck without all the games. Also Mike and Brock in the service department were very accommodating in getting my accessories installed. An overall outstanding performance

Ismael

Feb 20, 2015

I was very pleased with the staff there. They are all very knowledgeable and friendly. And a very clean facility and with very good inventory to choose from.

Michael

Feb 19, 2015

great experience, no pressure into purchasing a vehicle. Salesman explained everything thoroughly and in terms we understood! Would definitely go back to purchase another vehicle there.

Mary

Feb 17, 2015

Well, the wait was pretty long, but I know the dealership is a busy place. I see Merit as "my" dealership and certainly intend to continue taking my car to you.Mary Manke

Jerald

Feb 16, 2015

Jason did a very good job meeting my expectations and did not put me through the hard sell. He was willing to work with me to get me the best deal that would work for me. I am quite happy with the whole experience

Randy

Feb 12, 2015

Brady our sales person, was new and he did an excellent job for us. Glen was helpful with the paper work. I appreciated the tour of the facility given by Diane. Thank you.

Sherman

Feb 12, 2015

We brought both our cars in . Two days apart. My Husband's car need a brake job , and a few other things. The car breaks very nicely now. And the little Sunfire was sounding like a truck before I went there, and now it sounds like my nice running car. The Impala got 31 miles per gallon going down to Florida , and it's a 2005 . He was very happy about that! It's because Merit keeps our cars running good ! Thanks Merit Chev!

Douglas

Feb 8, 2015

As always service and associated groups, make being a Merit customer pleasant and confident that the services provided were done well.

Robert

Feb 5, 2015

Jeff was excellent to return phone calls updating the needed repairs/costs/time associated with this service. Merit Chev provided excellent customer service during my time at the dealership.

Michael

Feb 2, 2015

Always keep me in loop on what is going to happen during my visit and looking forward with my trucks needed service

Moncica

Feb 2, 2015

I don't recall the service person's name, but wanted to say that he was very professional, knowledgeable, and attentive; in fact, this was probably the best service experience I have ever encountered. Kudos to excellent customer service, Merit Chev!

Chris

Feb 1, 2015

Thought everything was great, but I was a little confused where to go when I arrived in the morning and when I was dropped off, but it could be due to the construction, so overall it was an excellent experience.

Mark

Jan 31, 2015

Everything went well, only issue was difficulty in getting an appointment. No evening times were available for over a week.

Emily

Jan 29, 2015

I made an appr for an oil change and brought it in and they got me taken care of right away plus I added a tire rotation.

Carla

Jan 27, 2015

I came in for an Oil change. Got right in on my scheduled time. They changed the oil and did a recall in less than an hour. Very Satisfied!!!

Chester

Jan 27, 2015

Repaired hole in tire - still under warranty - no charge-Good work - Merit completes very good service every time I have been in for service.

Della

Jan 27, 2015

Mike Straley went out of his way to help me get the right items need for my truck and installed in a timely matter

Dustin

Jan 27, 2015

The sales rep as well as the dealership were very accommodating to my hectic schedule and very willing to work with me as I live 5 1/2 hours away. They worked quick to get everything done properly and had the best price and was even able to get me great financing - I couldn't believe it! Merit definitely did not disappoint and is on my A+ list. Thank you Merit!

Stephen

Jan 27, 2015

Brock took care of everything. He provided close estimate of services needed and the time it would require. Thanks for rides to & from Merit in the shuttle van and quality service!

DealersBeware

Jan 24, 2015

Terrible. Purchased my used vehicle but before signing I had to point out the RECALL on the ignition to the sales person....I should have just walked away at this point. They called me several weeks later to replace the RECALLED ignition. BEFORE they even had the right parts, they tore apart the ignition. Logic dictates you do not start a project before you have the right parts. Strike 2. They put me in a "loaner" car for 2 months. When they finally replaced the ignition I dropped off the loaner car and gave my car a good once over. Over the 2 months my car sat in their parking lot the lights went bad...yes, Merit is responsible. Spent $140 for them to tell me it wasn't their problem and nothing was fixed. A week later the wheel bearing went bad and I suspect my car sat in a puddle of shi* during the summer. A week and a 1/2 after picking up the car, they call me up and tell me that the loaner had front and rear accident damage and that they need to file a claim....No, it did not and I have a plethora of pictures to prove it. I'm no idiot, I take pictures. LIARS! First, I had no choice but to take the loaner because of their stupidity. They then threaten me when I told them about the lemon they sold me and the lack of response from anyone at that xxx business.All in all, I will NEVER purchase another car from these losers. They are scummy and deserve to have their business shut down.

Frank

Jan 20, 2015

Customer service manager advocated to GM for me to negotiate a difficult situation. Service was done in about half the time I expected. Everyone I worked with was helpful. Much better than expected! GM shared more of the expense than I expected.

James

Jan 20, 2015

I was unable to get my service advisor Duane Konieczny but was taken care by Andy Eckert. I was a bit leary not working with Duane but Andy did outstanding job putting together my estimate. I needed a new engine, he was able work with me and the service Mgr Mike Bear to get me a fair price . The job was complete on time and within the estimate. Great job and thank you. The car is running like New 2005 cavalier. Thanks again.

John

Jan 20, 2015

appointment meet on time, Dealership clean, while mannered, work done well, People treated me very well, work done on time

Ronald

Jan 19, 2015

Greeted promptly. Arrived at appointment scheduled time. Evaluated necessary service. Price for service was quoted and finished service was the same as quote. Service completed as promised in time quoted.

Susan

Jan 9, 2015

Quick and easy entry and registration to get work done. Was allowed to sit in lounge but did errands instead. The work was done on time and ready fro me when I returned. Very friendly staff both at check in and check out.

David

Jan 7, 2015

Just as I pulled up I had an emergency call that I needed to attend to and almost left the appointment. I told the service supervisor and he was able to get me out in 40 mins. Great customer service!

Kevin

Jan 7, 2015

Brian was awesome and worked with me even when it seemed i was not going to buy initially. He helped get me the best deal possible. Overall it was a 9.5 of 10. Detailing and waiting for truck took longer than expected but it is winter so more to do.

Susan

Jan 7, 2015

Came in for a free oil change,tire rotation. But they also checked fluid levels and lubed doors. This helps my 2014 equinox stay in good shape. Thanks.

Michael

Dec 30, 2014

Service was great although the person who set up the appointment failed to tell us to bring all sets of keys for the recall so we had to drive home and get the second set.

Stephen

Dec 22, 2014

LOF service on my Malibu was reasonably quick & easy! Had some coffee, read part of Motor Trend and was soon back on my way. Brock even found a coupon, saving some $!

Trever

Dec 22, 2014

Work and workmanship was fine. Brock did a good job. However, I was not very pleased to hear that the diagnostic fee would not go towards the cost of repairs, that I chose to do with Merit. Next time I have an issue or repair need, I will likely go elsewhere.

John

Dec 19, 2014

Merit was able to schedule a same day repair request so as not to delay my holiday travel plans. Greatly appreciated. Thank you.

Audrey

Dec 15, 2014

I expected to get my oil changed and was told it was time to rotate tires etc. and it would rake about an hour. I went in to wait and was very surprised when the were done in a little over a half hour!!!

Lee

Dec 15, 2014

the problems with my car were not found by the mechanics on the first visit so i had to bring my car back in and prove i had a problem but after that i had a great experience

2R

Dec 13, 2014

Jerry Mathison was the sales person we did our business with, he was a very good listener and had a lot patience explaining any questions we had. There was no rushing us into anything, I would recommend him to family and friends who are in the market for a car / truck. Your business manager Glenn Orehosky was also great to deal with explaining all the questions we had and giving us different options that would fit or needs. Thanks for a pleasant shopping experience.

Brenda

Dec 12, 2014

It was great. Just wish when I made the appointment they would have told me to bring both sets of keys.

Jeffrey

Dec 8, 2014

Our salesman, Brian was outstanding! He was very professional and thorough. I was also amazed at how Jason in Finance was so quick to get our loan approved and paperwork taken care of. I am telling everyone about my experience.

Roger

Dec 7, 2014

I came back to Merit after several years dealing with other area dealers. Since I came back they have treated me very good! The service department has been Great!

Barry

Dec 4, 2014

The service adviser knew I was coming and what the problems were from when I scheduled the appointment. He was honest with me on what it would take to diagnosis the problems and gave me choices on how best to take care of things. Then the service technician found the problem much quicker than expected and performed the repair in less than half the time I was told it would take. Plus, the entire repair was under warranty and Merit's shuttle driver was super to bring me home and pick me up again when the car was done.

Karen

Nov 18, 2014

Appointment for GM recall on Impala keys. Fixed, but was given someone else's car remote control fob on my key chain. Because keys were already in car I discovered this later and had to call service department and then drive back to return the remote.

Lori

Nov 18, 2014

Andy Eckert handled my recent 6 day experience at Merit Chevrolet. He actually had to push my dead car in the garage Wednesday evening, provided me with a courtesy car, which was very much appreciated. Friday am. my car was towed in and parts could not be obtained before the weekend so he provided me with another courtesy car until Monday when my car was finished. He was courteous, prompt, and very accommodating. The frustrating, hectic days of my car in and out of the shop were nothing thanks to Andy's excellent service and accommodations. Thank You Andy Eckert!

Robert

Nov 18, 2014

I came in around 11:30 on a very busy snowy Sat. morning with a car whose windshield wipers suddenly stopped working. My daughter needed her car back for a drive to La Crosse later that afternoon. The service writer and others I spoke with at Merit were so open to helping us out and taking the car in to work on it. They fixed the problem by mid afternoon. This kind of service is why we bring our Chevy into Merit when it needs service.

Daniel

Nov 17, 2014

Working with Tom and Ron was a complete pleasure! I already have referred someone to them due to their superior customer service and that person is buying a new Tahoe from what I understand. Thanks again for everything guys!

William

Nov 15, 2014

It was just an oil change and tire rotation,but the staff was friendly and professional . It only took about 30 minutes . I'll go back to merit for all my service needs

Brian

Nov 14, 2014

Had the online coupon for 19.99 oil change and after tax my bill came to $32.00. Over charge of 10.00... Not real happy did not even think about the total till I was almost home

Steve & Lou

Nov 13, 2014

I purchased a Chevrolet Equinox. Brian- our salesman was great. Glenn & Jason in the credit department were wonderful! I will never shop any other dealer and I have been spreading the word. There is no reason to shop anywhere else! You guys were great to work with and extremely helpful. Thank you and by the way- I LOVE MY VEHICLE!

lookingup

Nov 13, 2014

I purchased a Chevrolet Equinox. Brian- our salesman was great. Glenn & Jason in the credit department were wonderful! I will never shop any other dealer and I have been spreading the word. There is no reason to shop anywhere else! You guys were great to work with and extremely helpful. Thank you and by the way- I LOVE MY VEHICLE!

Chris

Nov 10, 2014

The service for a recall check on the cooling system for my Cruze was quickly done. I was out in less than 30 minutes. I will return for my scheduled oil change.

Renee

Nov 10, 2014

My 1st time at Merit after purchasing my new Equinox. My advisor who I believe was Duane was very helpful in answering all of my questions pertaining to my vehicle. When I asked how long it would take to get my car services he stated it would be between 45 min and 1 hour and he was right on the money at 1 hour.

Lawrence

Nov 7, 2014

Service Consultant Jeff Michaelson was very professional and explained to me what was being done. Wait time was b\very close to the time quoted.

Russell

Nov 7, 2014

No waiting for service personnel to address my appointment. I was contacted in the waiting room when questions came up. I was again contacted when the work was completed and parers needed to be signed. Waiting room area was clean and the coffee was great.

Christine

Nov 6, 2014

It was fine. If you schedule an appointment, you are in and out pretty quickly. I also like that the dealer won't push unnecessary repairs on your car.

Keith

Nov 6, 2014

This was my first time with my truck. We have a 2012 Equinox that we got at Merit. Because of the great service with the Equinox I decided to start having the truck serviced there.

Lorraine

Nov 6, 2014

Service was excellent from my original call into the service department through paying and retrieving my car. Brock is especially helpful and clear in explaining details about the repair needed.

Travis

Nov 3, 2014

Jeff is a great service writer takes care of all my problems with my car and has a smile that could sell you anything he deserves a raise

Stephen

Nov 1, 2014

This service experience was excellent. I just did a survey on my other Chevrolet so I will respond re: most recent purchase with my 23 yr daughter, Agira. Oct., 2013 Agira purchased her 1st car at Merit. Diane was her sales consult. I only offered advice as Agira purchased her 2013 Cruize. She was very pleased with the entire experience! Chris Rinkle allowed Diane to sell the car at a very good price. Finance found extremly goog terms and low interest. Agira loves her Cruize, now a year after purchase!

Michael

Oct 25, 2014

We purchased this vehicle in March of 2014.We brought it back with road noise in the rear.Was told the tires needed replacing. At purchase you folks said the tires were good.Just 6000 miles later you folks say they need replacing.I was willing to work out a deal on new tires, but nobody seemed to care, they said no.I guess customer service isn't what it used to be.Sad

Cheryl

Oct 23, 2014

My appointment was for just an oil change. There were several other things that popped up...not needing immediate action, but needing Merit's (Jeff, my service agent I request all the time) opinion on. Dealing with Jeff, he doesn't get nervous, jump the gun, and state "we won't have time for this". He realizes I don't expect this, which is great customer service...rather than get shut down before you even say something. We went over my concerns, and made another appointment for the additional work needed. I should also mention here, the service manager (I believe that's his title). He's worked there a long time and Jeff wasn't afraid to ask for his opinion on something. He didn't just give his answer without looking at my car ... he went over and looked at the history of work done on my car and was able to add support to something I needed done. He's been there quite a while, recognizes who I am, that I've been coming there a long time, which I appreciated. In fact, every time I see him, I remember the time I slid up on a guard rail because of the ice that day. I had a blazer at the time, so once was lifted up and off the guard rail, I drove to Merit. The service manager put my blazer up on the rack and looked under it...water was dripping all over him, but he didn't care. He assessed that nothing happened to the car and away I went. That's something when you remember things someone has done for you as a customer, or how they treat you every time you come in. Why I keep going to Merit : )

Dan

Oct 23, 2014

I was pleased that Merit put forth the effort to get me my refund, as I had experience a drop in coolant level this spring and subsequently had a pressure drop test done for $75, and gained nothing. Then, as usual, GM sends a letter after the fact stating this could occur from an air bubble at the factory.

James

Oct 23, 2014

I was in on a recall which they took care of. A small piece was broken off a part. They notified me at the time and ordered the part.

David

Oct 17, 2014

I have to say it was a very good experience. It started with my wife and I walking around the truck area of the lot Sat. morning looking for a blue topaz 1/2 ton truck. Bill Camden came buzzing over on his unique looking golf cart telling us he would check out back for one. He came back telling us there was not, but said that they could do an area vehicle search of the twin cities and have it delivered out to Merit. This delighted us for the simple fact that we would not have to waste our own gas running around to the different dealers. Bill's personality gave us both laughs and positive feelings of a potential good day. We all went into the building to start the search and get the ball rolling. We had also just purchased a chevy captiva for my wife with the help of another sales associate, Jeff Maas who was also very helpful and had a comforting personna to make us feel welcome. Bill found four trucks and I rated them one thru four priority wise. We went through some preliminary numbers and paperwork. Bill was very confident that we would get the truck we wanted in a couple of days. We did get the 1st priority truck we wanted. It was there on Monday and we picked it up Tuesday. Thanks to everyone at Merit for their expertise and professionalism. It made it another great experience of purchasing a new vehicle within six weeks of each other. Bravo!!

Christopher

Oct 8, 2014

I was taken care of very well,the people that helped me were very nice and very informative,my experience was excellent.

Troy

Oct 3, 2014

Part of my service was to rotate my tires and for the first time in 2 years my tire sensor did not go off on my way home. Go team! Thank you. Much appreciated :-)

Corey

Oct 2, 2014

They were very friendly and went out of their way to find the best deals and to save me money. Josh is a great salesman and bonded with his customers; he explained the cars features and its maintenance from top to bottom. After leaving with my car, I felt total confidence in not only my purchase but how to operate the various features.

Samuel

Oct 2, 2014

Jason was great to work with. He was very nice to work with. He was good at conversation and just being friendly while visiting and looking. Best part, was up front and gave direct answers. Even after the paperwork was signed, an issue was found on the truck before I left. It was taken care of by the dealership. Jason helped facilitate this process with a loaner vehicle while the repairs were made. Best customer service I have experienced in a long time.

David

Sep 29, 2014

I came in to have some recall stuff done plus I had a cluster rattle and a Bluetooth issue with iPhone 5. I'm guessing all is good with recall portion but extremely please that they found the rattle and fixed it. While the Bluetooth issue isn't fixed I was please with their effort to do some updates that might fix it. I have also been working with my link on the Bluetooth issue so hopefully we find a solution.

Cheryl

Sep 25, 2014

I brought my car in for its usual interior/exterior detailing before winter. I had called my service person, Jeff, and set it up last week. When I arrived, Jeff was ready for me and even had the guy who was going to do the detailing with him so I knew it would be started immediately after I left. The guy who did the work did a great job. My car is still sparkling. It was done before the day so I could pick it up after work. Jeff, as always does a wonderful job taking care of me and my car. He even made extra points as after I paid my bill, he was in the back service area at the time. We usually converse about what's been done about the car, but since he wasn't there, I just walked to my car (which was right outside for me as usual, which I greatly appreciate). I heard my name and turned around. There was Jeff, making sure I was satisfied what was done and making sure any other questions I had were answered. That meant a lot...that Jeff doesn't just think of me as a number, but as a true customer. A big thanks to Jeff and the guy that did the detailing. I'm happy and my car looks great !!!

Cheryl

Sep 18, 2014

This visit was due to Jeff's advice earlier this summer...that the car would need tires before winter...providing me time to put aside $ for instead of dropping the bomb they were needed immediately. Merit is close to 3M where I work, which does help. However, Jeff in the Service Department, provides the outstanding service each and every time I bring one of my two cars in for service which I appreciate. I can buy a Chevy anywhere, but a Chevy dealer's service department is what makes the dealership in my eyes. Back in 2012, I did buy a new brand new Chevy from another dealer because of the $ and the salesman I dealt with was great--looking for me to be satisfied, not his wallet. I even tried out their Service Department as the person I was dealing with at Merit left. I can tell you they didn't provide the service I was used to at Merit. I've been working with Jeff about a year now. He was working at Merit when the other service person I worked with was there. When that person left, I knew right away who I would go to when my cars needed service. He's courteous, knowledgeable, very easy to talk to. I always need to be picked up at the end of the day and brought back to Merit. I call Jeff to have someone come and get me and he'll have my car close to the service area so I don't have to wait for someone to go to the "back forty" to get it. After paying my bill, I always stop and chat with Jeff to go over any questions I have regarding the service that was done and is the reason for my loyalty to Merit Service Dept.

John

Sep 13, 2014

Brian was awesome. We didn't go into the lot with the intention of buying a car that day but his knowledge and honesty about the whole experience was what got us excited. We love the car he helped us pick out. It is perfect for us! I will continue to go to Brian as our sales person in the future.

Todd

Sep 13, 2014

Jessica did a great job scheduling the maintenance, the service technician completed the work in a timely manner with quality work.

Jeffrey

Sep 12, 2014

Andy was the service tech who helped me upon arrival to have a recall service performed on my Traverse. He was friendly and kept me informed of progress on and completion of the work done to my vehicle; kudos to Andy!

Douglas

Sep 11, 2014

My experience with service is always positive. My auto's are fixed in a timely manner and I am a satisfied customer.

Steven

Sep 9, 2014

I scheduled a tune up on my truck that has 220,000 miles on it. The work I requested and was required took 2 days. Merit set me up with a loaner and everything went smoothly.

Jerald

Sep 3, 2014

I was greeted promptly by my #1 Service associate Dwayne. Explained to him a part that was supposed to have been ordered 3 months ago was still an outstanding issue and that an oil change was needed before an out of state trip. All concerns were addressed and services completed within 3 hours. I was amazed & reassured that our travel plans would not be delayed due to vehicle service issues. As always, "Thank you".

Glenn

Sep 1, 2014

They had to fix a stabelizer link at under 40,000. I didn't think it was something that should have worn out already but it did and they got on it right away and fixed it for me and got me back on the road in no time.The cost was something I didn't think I would be putting out with that few miles on it. But than, that is why I am looking at other makes and models that have 100,00 mile warentee on them to replace my trail blazer.

Cheryl

Aug 30, 2014

came into your location saw a minivan highlight made an offer you accepted fast courteous I was happy you were happy you was done and I would be glad to come back to buy the car when I need one thank you

Kristen

Aug 30, 2014

"In and out without a flaw" should be your next promotional campaign. It's catchy and has Merit! Mike Straley from your Customer Service Department was outstanding in making sure everything I requested was handled with professionalism within the allotted time I had. Congratulations Merit Chevrolet. You've got it going on from A to Z. I'll be back!!! Tom Farris of Farris Marudas

Ira

Aug 29, 2014

I still have 11 months of warranty and I was almost charged for the work that you did. I had to tell the service person that the vehicel was covered. Don't you look up the vin number when the care comes in?

Peggy

Aug 26, 2014

Everyone was great, especially Duane. Thank you for the help you provided me with my traverse. You are awesome and truly appreciated everything.

Anne

Aug 25, 2014

Everyone was friendly and my service ultimately was good. The only issue I had with this specific appointment is that the estimated 45 minute wait ended up being 1 1/2 hours. At 1 1/2 hours I went out to the desk to check on my vehicle and saw it sitting outside. I don't know how long it had been sitting there finished but no one told me my vehicle was ready.

Lynda

Aug 25, 2014

I came to have what I thought was 2 burnt out headlights replaced but they said it was some kind of electrical issue. They did not have a loaner available for my that night but made arrangements for me to get one the next day. As it turned out, I only needed the loaner for a couple of hours because they were able to diagnose the problem and get it fixed. Duane was very helpful in getting everything set up for me when I brought my car back the next day. Thank you

Jill

Aug 22, 2014

They need to keep the car over the weekend because they had to order parts. A loaner was offered to me but I declined. The car was supposed to be done on Monday, but the part had not arrived. Then I did take the loaner (sweet ride, by the way...nice Impala). Came back Tuesday afternoon and car was done, but there was a charge on the bill. Service Manager checked in the computer, saw that my car was still under warranty, and deleted the charge. He was very helpful and it only took five minutes. So there were definitely some good aspects to this service visit, and some slightly unpleasant ones. Regardless of the situation, every employee I dealt with was top-notch and professional. But will you please buy the cashiers an automatic stapler. They do a lot of stapling and have only a cruddy manual stapler. It would make ergonomic sense.

Gregory

Aug 21, 2014

Pat in the Body Shop is excellent. Extremely knowledgable and very responsive. Recognizes the importance of establishing a repeat customer vs one time repair.I have really noticed the change in your service department over the last couple of years. I feel much more a like a valued customer there thses days as opposed to a minor inconvenience. The staff is much more personable and great follow through I was really impressed with you guys getting Vehicle One to cover my CV boot. This saved me the effort of haggling with them which I was fully expecting. Ease of doing business is one thing many companies forget about these days, and Merit is doing a super job here. Definitely a great experience. Keep up the good work.

Scott

Aug 21, 2014

Jason did a great job of showing me all available model Silverado's I was interested in and explained the differences. He gave me all the information I needed to make an informed buying decision. My only complaint was with the company LinX that installed my bed liner. It took way too long for them to complete this simple installation. Purchased truck on a Thursday and truck wasn't returned to dealership until late on Monday. I couldn't arrange pickup late on Monday, so I actually took ownership on Tuesday, 5 days after purchase. I suggest working with LinX or another company on a faster turn around for new customers.

Jason

Aug 14, 2014

The minute I walked in I was greeted and was made comfortable about purchasing a new vehicle. Bill Camden was who I was working with and he would go out his way to do whatever possible to get me the vehicle I wanted and Jason in financing was very awesome to work with, very professional and willing to answer any questions I had. I'd recommend everyone to come to Merit! Thanks guys!!

Kaitlyn

Aug 14, 2014

I always love having Duane as my service representative! He always keeps me informed and answers any questions that I may have.

Robert

Aug 14, 2014

Jeff did a great job of updating me on the status of my Blazer and the work that needed to be done. The communicate was very good as to issues and resolutions during my recent visit.

David

Aug 11, 2014

Love the addition of water and snacks to the waiting area. Very comfortable and welcoming!As always, superior service and communication with service writers, etc.

Henry

Aug 11, 2014

Dwayne is a wonderful service writer, The mechanic did not change the next oil change decal otherwise it would have been Excellent and a 10 as always

Melissa

Jul 31, 2014

Pat is excellent back in the body shop. She knew I had a reoccurring issue and made sure to fix it this time around.

Stephen

Jul 28, 2014

Ron Hogan and Adam Dittmer made this the easiest purchases I have ever had. WELL DONE DR. DITMER AND COL. HOGAN

William

Jul 26, 2014

Dwayne is a total rock star. He always takes care of me and ensures I experience a very solid customer experience. He always places customer satisfaction top on his list and that means a continual and loyal merit customer!!!

Ronald

Jul 18, 2014

There was no pressure, Jeff showed us only what we were interested in and was honest with my son. Jason ran the numbers and spent the time we needed to understand them. We will be back for all our needs in the future. This was the first pleasant experience we had buying a GM vehicle new, this is our fourth one!!!

skylow

Jul 15, 2014

Even though a purchase was not made the sales man the best I ever encountered... ever. If all people were like him the world would be a better place. Thanks again

Kristin

Jul 14, 2014

I showed up to get a recalled item looked at and the part was not available at that time and I have to wait until the part comes in

Richard

Jul 11, 2014

I went to drop my vehicle off a couple hours before my appointment since I had other things to do. I parked outside and went in to give them the keys, etc. First no service rep would acknowledge me. Finally, after one got off the phone, I informed her why I was there and she told me I had to drive my vehicle in and to get in line. By this time several other vehicles had gotten in line. This made me delayed for my other engagements and cost me valuable time.

Susan

Jul 8, 2014

Each person was so professional, from Mike's diagnosis, to Brock's assistance scheduling the repair, to the cashier who coordinated the loaner vehicle! I'd been loyal Tousley Ford customer for over 30 years and am tickled to have my first Chevy (2012 Captiva) and be a new Merit fan!

Kathryn

Jul 4, 2014

The issue was inspected and the body shop called me back with a reasonable estimate. I told them to fix the door & hinges.

James

Jun 27, 2014

Experience was excellent in every way. I appreciated being able to make an appointment and the person was there at that time. The whole experience was pleasant.

Jessica

Jun 25, 2014

My salesman Jason was awesome. I purchased a brand new car and he catered to all my requests. He was very patient which can be hard with me as I change my mind a lot and wanted to see every car. The dealership did not have the color I wanted so Jason went out of his way and made sure to get the color I wanted. He definitely went above and beyond. Definitely would refer my friends to Merit. The finance department was also very helpful and informed me on all the warranties that I could get. One thing I loved is I never felt pressured to purchase anything I didn't want. Great job!

Leonard

Jun 21, 2014

Great sales person Diane Hogan and great times working with Jason to secure my financing. Even in a Monday night down pour for hours, your staff made getting our new truck a blast. Thanks again for all you and your team do for the east metro area.

Cheryl

Jun 20, 2014

Daughter hit a pothole night before and tire totally blew. Had to have tow truck tow it to Merit. It was after hours, but I called and left a message for my service person I always deal with -- Jeff. Told him what was happening and that I'd be in the following morning, but would need a new tire on it and to let me know if anything else was wrong. Working with Jeff all the time, I feel confident that there wouldn't be a hold up as he works with me and knows I want the best for my car. I stopped in the following morning, and Jeff had already ordered a tire for me. He called me once the work was done and assured me everything else looked OK. I stopped back that afternoon and paid for the repair. Told both him and the cashier that my daughter would be by to pick it up after she was done with work. As the lot is open at that time and I had paid for it, I was assured there would be no problem. Jeff walked me out to the car and showed me the new tire, answering an additional question or two I had. This makes for the good working relationship I have with Jeff/Merit. Working with someone like Jeff, I'm not just a number in the Service Dept. with Merit, I'm me! I'm a Chevy person. I could buy a Chevy anywhere else, but would always bring it to the Service Dept. at Merit because of the Customer Service I receive and well as the repair jobs that the technicians do on my car.

Kathy

Jun 19, 2014

They were so wonderful, they took care of us, came back and checked on us when things took awhile and updated us and made us feel so welcomed and importantto them

Bradley

Jun 18, 2014

Jason Wortman was very gracious to and patient with me. I felt no pressure to buy a vehicle and having done my research prior to coming in to your dealer showroom was ready to buy. My previous vehicles had all been Honda's for the last ten years and I was ready to buy an American made car this time around. Jason lead me through everything and made the buying phase easy and fast. I love my new Sonic and would recommend it to anyone. Brad

John

Jun 15, 2014

Stopped in for the routine oil change, tire rotation and check. The whole process took about an hour and I couldn't have been more satisfied with the service!

Malibu14

Jun 13, 2014

Very friendly and knowledgable. Not pushy! Great follow up after purchasing/leasing car.

Juan

Jun 12, 2014

There's no run around...the service rep tells it like it is and also lets you know what other items need to be addressed in the near future...nice job!

Timothy

Jun 12, 2014

My salesmen was pleasent and listened closely to my needs. He came through on all his promises and contacted me when he said he would. Trust is everything to me and Merit Chev definetly has gained my trust. My salesman did everything to ensure my buying experience was 2nd to none. Great Job!! I will be returning for future purchases.

David

Jun 9, 2014

As always, extremely friendly and knowledgeable service personnel......and the addition of complimentary water and snacks in the waiting area is fantastic!

Guy

Jun 9, 2014

There was a several day wait for parts. I wish that could have been shortened. The staff is always great.

Thomas

Jun 6, 2014

Josh Miller was a great sales person! I would highly recommend him and his manager, Chad to family or friends with new or used car needs!

Nichole

Jun 5, 2014

Was told it was going to take about an hour, possibly longer, to change my oil...ended up being a lot less than that! Way to go considering how busy it was!

Cheryl

Jun 2, 2014

Brought 2010 Impala in for oil change/tire rotation ... Make my appointment with Jeff in Service as he and I have a good working relationship which makes the service appt all the more comfortable. He knows I want the best for my car but don't want $$$ all at once in order to fix something. Jeff called and told me that my tire(s) would need replacing by this fall, but not to worry they should hold out till then...just make sure I do before winter. He called to say my car was done, but knows I wait till the end of the day to pick my car up before I go home. I got carried away at work and didn't realize the time. It was after Jeff went home so when I called Jeff to tell him I needed to be picked up, someone else in Service picked up the phone and said he had gone home. She immediately addressed me by name and said someone would be over to pick me up shortly. She wouldn't have known it was me so I figured out because I asked for Jeff, he made sure the Service Dept. knew I would need to be picked up and didn't want me left hanging. Told them to watch for my call and send someone over. Now that's service!

John

Jun 2, 2014

Jeff (Service writer) did a great job checking me in and listened to all my concerns. The truck was fixed in one day and he called to let me know when it was completed. I really appreciated the shuttle service. The driver (Jeff?) was very courteous and pleasant to talk to during the ride back to the dealership.

Ronald

Jun 2, 2014

Made the appointment over the phone for a Recall Notice on my 2012 Cruze. Spoke to Andy. Arrived for the appointment as scheduled. Andy greeted me, took some information, had a short conversation, and proceeded to the customer lounge. Service was completed as promised well within the estimated time at check-in.

Teresina

Jun 2, 2014

Trust, integrity, pleasant staff, especially Duane, great repairs and service second to none. An excellent job done by all. Since I am a woman it is especially nice to be treated with respect and courtesy. There are no surprises about repairs. If something is found that is unexpected I receive a call and can make a choice about further service. I love Merit Chev!

Karen

Jun 1, 2014

Our salesman, Jason Wortman, was extremely helpful and polite. We never received the "tough sell" we were both fearing. The car is awesome and Jason made the paperwork painless. We couldn't be more pleased with our purchase. When our Ford Ranger gives up the ghost (which won't be long) we will make a beeline to your dealership.

Samuel

May 31, 2014

Your agents were punctual and they delivered as promised. I got good education about the vehicle and other options. I felt like I was in a friendly environment.

Nathaniel

May 29, 2014

Nice customer friendly atmosphere from the time you walk in the door whether you are there window shopping or purchasing a vehicle.

Patti

May 22, 2014

I though they did a good job explaining to me what needed to be don and helped my prioritize. The documentation was good. They only piece I did not like is that the quotes was fow $710, I had a 50$ off. I would have expected to pay $660ish. My bill was $728.22. After I told them about the Coupon they added over $50 in Misc charges. If I had not had the coupon and would have been quotes $710 and actually owed almost $800 - yikes. I think a $60 swing deserves a second call.

Juan

May 19, 2014

Had repairs that needed to be addressed right away. Merit was able to accomodate service in a timely fashion. NIce job!

Kristin

May 19, 2014

Dwuayne was excellent! He got me to have my tire fixed on a moments notice and made a frustrating situation much more bearable!

Briana

May 16, 2014

I've been coming to Merit for almost 7 years. I moved up to the cities the week after my hometown was flooded in 2007, with my parents inundated with worrying about how they were going to repair their house, buy a new car and figure out how much insurance would pay (not a lot!), I tried to ask for them for as little of help as I could. Whenever I needed my car repaired I went to Merit. Oil change, new tires, random dings fixed in the repair shop, Merit is where I went.When the time came to buy a new vehicle, I knew that Merit would be on the top of a very short list of dealerships that I would want to do business with. Wen i brought my Aveo in for an oil change, I didn't think that I would be buying a new vehicle that same day. When we first walked around, Jerry came out and introduced himself and gave us is car. No pressure, just friendly. We continued to look around by ourselves and sought out Jerry when. We found a vehicle we wanted to know more about. We drove a couple cars and discussed the options. Jerry (and Chris) gave us a couple of estimates, still no pressure! We left to discuss and go over options and came back to make the purchase. You didn't have the exact model I was looking for, but were able to find it very quickly and close by. I'm glad that everything happened the way it did and still no pressure from anyone. Everyone always hears stories about car salesmen pressuring to buy, up selling, trying to get you to buy the most expensive, the highest high end, but not there, no pressure, a lot of help from Jerry and Chris.Also, the finance department was great! I was only in there for a short time, but the employee that helped was also top notch! Merit is my dealership and you will continue to have my business for many years to come!

Joel

May 12, 2014

Dropped vehicle off. Contacted about an hour later and informed vehicle was ready. Usually wait, but had other things to do that day. Past visits have usually taken about an hour for same services.

Walter

May 12, 2014

Very happy with Merit. Offered me a ride home and picked me up when my truck was finished and it was completed in a timely manner. Great and friendly staff.

Andrew

May 5, 2014

Everyone I spoke with at the dealership treated me with respect and explained all parts of the vehicle and the payment process in great detail so I was able to understand.

Jon

May 5, 2014

Prompt appointment scheduling, good explanation of various problems that needed to be addressed, repairs done in a timely manner. Courteous service tech.

Robert

May 4, 2014

I like the table I can sit at with my computer and work while I wait. The water, coffee, and snacks are also a nice touch.

Benjamin

May 3, 2014

Everything went great i cam in with a payment number in mind and jason work with me until we got it to where we both where comfortable Then he went over the whole car with me made me feel great

Carol

May 3, 2014

We selected Merit over dealers in our home state of Alabama based on our past satisfation. We were totally satisfied with our transaction and drove our new Equinox home. We got the vehicle we wanted in the price range we wanted.

Marshall

May 3, 2014

I had to come in for the airbag light on my new Traverse. Merit took care of the problem and I am happy with the service team's professionalism.

Christopher

May 2, 2014

Adam is a excellent sale associate and we have bought 3 vehicles through him and would recommend him to our friends and family, everything was excellent from start to finish

Harold

May 2, 2014

our rep was great and sheq uoted a price but was way under it when we got our car back

Mary

May 1, 2014

The guys in service are great! The gentleman that took my car for a test drive to figure out my problem was personable and kind! Thank you! I'm going thru a divorce and very short on money and had a friend of a friend do the work. But will continue to come the merit with my chev vehicle in the future.

John

Apr 28, 2014

All of the concerns I had were addressed, the repairs were done in a timely manner, and they provided me with a clean loaner vehicle. Outstanding service as always!

ben

Apr 26, 2014

Jason w was the best sale man I ever had to deal with was or ked with me on every aspect of getting my new car also made.me feel comfortable with the deal. After buying the car he went over everything in the car

Ronald

Apr 26, 2014

I came earlier than scheduled, drop my vehicle off and the staff called me for pickup shortly after. I was impressed with the short time it took them for the service.

Thomas

Apr 25, 2014

2013 Silverado started leaking red liquid in February. Brought into dealership, tried but could not find where leak started. Hope it doesn't come back! Thanks

Tom

Apr 25, 2014

Reliable service every time; accepts my specific requests to check items and review service schedules; gives me an honest report on fluid conditions and remaining service life. This is an '01 Silverado that Merit has serviced for over 10 years, and has 236,000 miles!!!

Joseph

Apr 23, 2014

Dwayane is great to work with, he is a great asset ti merit, and because of him i have my vehicles serviced at merit!

Robert

Apr 21, 2014

Service agent called with possible upgrade repairs to check before moving forward. Service agent called after the work was completed and my vehicle was ready when I arrived at Merit. Excellent service and quality! Thank you!

Maryann

Apr 17, 2014

I greatly impressed by the people that worked with me at Merit Chev, especially Jason Wortman. Jason was professional, friendly, and knowledgeable.

James

Apr 16, 2014

Merit Chevrolet is THE BEST in the Twin Cities! We have highly recommended them to friends and family, who come back to us raving about the fantastic service and care they got. We have always been delighted with the work done by both the service department and the body shop. We would never consider going any where else and when we're ready for a new truck, this will be our one and only place to buy from! You are always treated like family here. Everyone knows their speciality, and will go out of their way to make sure your their priority! Once you've stopped in at Merit Chevrolet you'll never want to go any place else.

Stephen

Apr 16, 2014

Totally excellent experience at Merit Chevrolet. I would like to really thank my salesman, Mike Salmon. He was very helpful, answered all my questions, made me feel confident with my decision to purchase. Thanks to everyone at Merit Chevrolet, I really love my new truck.

Jerald

Apr 14, 2014

Staff is always friendly. Our regular service person was not avail. so another helped us. When I called the night before Dwayne was able to schedule us the next a.m. Job was done quickly; however my only negative is after leaving I drove out & heard a noise in the tires & had to turn around to have them fix it AGAIN. Something didn't get put back together correctly. After a few days I can still hear it a bit & will bring it back again. A test drive should've been done before completing the work ~ But I will always bring my Tahoe to Merit. It's reassuring to know they're service dept. is amazing A++.

Deborah

Apr 12, 2014

My only "complaint" is that I did not receive any instruction materials or warranty information with the Access cover I had installed on my Silverado. The information is supposed to be mailed to me.

George

Apr 11, 2014

I had an easy, smooth transition into my new vehicle. I would highly recommend to anyone looking to get into a new vehicle to check out Merit Chev.

Jennifer

Apr 10, 2014

Everyone was so helpful, the shuttle was a great service to offer and much appreciated. My truck was repaired quicker than expected, everything was explained to me well, and there were friendly faces all around. It was the first time I've been here and I will definitely be back.

Mark

Apr 10, 2014

Josh Miller was very thorough, answered all our questions. Thanks Josh, we got the vehicle we wanted with ALL your help.

Jo

Apr 9, 2014

Your service department person was great!I wanted to talk to a sales person to see & get some info on an SUV, but the guy I spoke to did not seem to want to help!

Carole

Apr 7, 2014

My thanks to Jessica for going the extra mile making sure our service was taken care of to our satisfaction. You can always rely on Merit to make it right!

Arnold

Apr 4, 2014

As always, Jason and all that were involved were great! This is my 3rd vehicle I have purchased from Jason/Merit Chevrolet. He/they are always friendly, welcoming, knowledgeable, and low pressure!

Deborah

Apr 4, 2014

I appreciated Josh Miller's very quick responses to all of my email questions. I also appreciated making good use of our time at the dealership when we purchased the vehicle.

Laurie

Apr 4, 2014

Purchasing a new vehicle from Merit was a great experience. Ron and Tom were fabulous to work with. I felt like they really cared about selling me the vehicle that suited me and without the sales pressure.

Lincoln

Apr 4, 2014

I have always had great service from Merit. I have been doing business with them for many years, and had a good friend but from them last year. And she is very happy also.

Rhonda

Apr 4, 2014

This is our family's 5th car purchased through Merit Chevrolet, and as always, we are extremely satisfied with our experience at Merit Chevrolet, with our salesman Mike Salmon, and all the wonderful staff at Merit Chevrolet. Thanks again for everything! Go Merit! Go Chevy!

Charles

Apr 3, 2014

I am not pleased with the responce to my recall 12213. I have been there twice for the install. 1st they said come on in we the part, came in no part. 2nd time same thing. I was told they have it on order for me that was four weeks ago no call yet. I may have to call GM.

Denise

Apr 3, 2014

Have been using Merit Chev going on 12 years not only for routine service work and auto body work/repairs but also for purchasing vehicles. Everyone I've encountered has been friendly, honest, and trustworthy. If additional work needs to be done they'll let you know and contact you, if it doesn't need to be done at the time they're honest enough to tell you that also. They go out of their way to treat you right, have always been fair in their dealings, and they are always there when you need them. Will continue using them as long as they're around. Can not say enough good things about this dealership. Thank you Merit!

Eunice

Apr 3, 2014

Fast service but they forgot to reset my oil notification and the sticker on my window says 25%.....then lists the miles178,000 (3000) till next oil change-I usually go at least 6000.

Greg

Apr 3, 2014

I always have been very satisfied with my salesman and the service personal. They take the time to explain things to you, and don't make you feel like you're wasting their time.

Jeanne

Apr 3, 2014

Merit Chevrolet has not failed whenever providing services on my Avalanche. All of our services are performed at a GM dealer wherever we may be traveling to or from but always at Merit when we're in the twin cities.

Joseph

Apr 3, 2014

I brought my HHR in for the recall, and decided to trde it instead. The salesman was exstreamly helpful and very courtieous to me. He showed me took me around the lot and showed me several cars, I finally decided on the 2012 Sonic. I am very pleased with my choice and with help that Jerry Mathison gave me. He is an outstanding saleman.

Mary

Apr 3, 2014

It was easy picking out my new vehical. the sales person was awweesone however, it was the time involve and the hours spent there for paper work that i was not happy with.

Roger

Apr 3, 2014

I have purchased several trucks from Merit and will be going back for my needs in the future! Very Happy with my overall experience there.

Susan

Apr 3, 2014

I arrived 2 hours early for 5:00 apt (errands were done, so gave it a shot!) This was my first oil change on first non-Ford purchase. Duane? was very professional and helpful: showed me waiting room, snacks, cashier... Found Merit internet, watched some Ellen, visited with others waiting and was on my way in an hour. Happy girl!

Tamrat

Apr 3, 2014

This was the fastest one by far. However, there was no recommendation or suggestion what I should do from the service receptionist. Usually they recommend what is the best thing to do. Duane was the one I usually work with, but he wasn't there at the time.

Chris

Apr 2, 2014

This is my third new vehicle I have purchased from Merit, all with Diane Hogan. She has done a excellent job with the handling of all 3 vehicle. That's why I have return to Merit. Chris Born

Jeffrey

Apr 2, 2014

Experience was very satisfying overall. I have mentioned in previous surveys about Merit however that offering complimentary car washes as part of a service visit (like many of the foreign car dealerships do) would be a great idea in keeping customers satisfied AND retaining their long term business

John

Apr 2, 2014

When I had my Truck dropped off they had no record of any appointment. When I made my appointment I was told it would take at 4 days to complete, You had it for 14 days. I understand things come up and problems occur, just wish I would have been contacted instead of me contacting you to find out where the repairs were at. When I did contact them, twice, I was told on the second phone call, again that they had no record and that I would have my phone call returned. Never received a call. I like doing business with you but when these things happen I would hesitate next time.

Paul

Apr 2, 2014

Was able to walk in without feeling pressure. I want to make up my mind and they allowed that to happen.

Robert

Apr 2, 2014

The folks at Merit Chevrolet help customers whenever possible with curtesey and kindness in their approach. Job well done; keep up the good work!

Shavell

Apr 2, 2014

My husband and I have purchased two pickups and now a car. Service is always excellant and the Service center does a great job also.

Laurie

Mar 27, 2014

I bought a new car at another dealership I used their service on several occasions and had unfortunate negative experiences. I think it's because I've always gone to merit chev until I bought this car and the standards that they have there were so high it was my expectation going to another facility...At merit they dot their I's and cross their t's and I never go home after having a repair unhappy. I have learned my lesson and I will stick with Merit! Just make sure you always have good coupons and i will continue to be a happy customer!

Carol

Mar 26, 2014

Employees were very adept at their jobs. I was in and out in a very short time, with all my problems and service items fixed. I will continue to get all my service work done there.

Carole

Mar 26, 2014

The dealership is fabulous but the cost of the parts to fix a newer vehicle are outrageous. Our car is not that old and an element went out in the heated driver seat. The cost to fix is $375.00 which I find way too expensive.

Donald

Mar 26, 2014

Duane Konieczny was our service consultant and did an excellent job of interfacing with us about the servicing of our impala. He answered all of our questions and is a great asset to Merit Chevrolet.

Mary

Mar 26, 2014

My only issue is the time it take to complete the whole process.we knew what we wanted. We arrived at 9am and did not leave until 1230pm. Most of the time spent sitting and waiting.

Philip

Mar 26, 2014

Jason was well organized, knowledgeable, and was well prepared when I arrived. Very personable, would recommend my friends go to Merit and also to meet Jason.

Sharon

Mar 26, 2014

Jeff the service rep was very good at explaining the problem and getting me a car to drive. I really appreciated that.

Tanya

Mar 26, 2014

I just traded in my lease for a new lease. I had an excellent time with the staff, Adam Dittmer and Jason in finance. Thanks again!

Glenn

Mar 25, 2014

I droped off my Blazer and went shopping and it was done when I returned. I had forgotten my oil change cupon at home but they were able to look it up and gave it to me for the cupon price.

Imogene

Mar 25, 2014

I was quoted an incorrect price over the phone when I set up the appointment of what I was going to have done. The service manager honored that incorrect price.

Donna

Mar 24, 2014

My experiences with the service department have always beeen excellant. I request Dwayne everytime I come in he knows his stuff and knows how to take care of Merit customers. I can remember when Bruces dad was still around I had an issue he too new how to take care of his customers and apparently it rolls down hill. Wouldn't buy a vehical or have it serviced anywhere but Merit. By the way I live in Eagan so it is not like Merit is close to me but the travel is worth it. :)

James

Mar 24, 2014

Just came in for oil change and wiper blade change. Technician said I needed an alignment, which I did as well. Had two coupons sent to me, one birthday and one other. Told I could just one coupon, I had three services done, so thought it would be helpful to use more than one coupon for more than one service. Was told I could not, by two young girls who commisserated about this before giving me an answer.

Douglas

Mar 23, 2014

The service dept. always takes care of my cars and the work is completed in a timely manner. It is rare if the repair issue has to be revisited.

Linda

Mar 23, 2014

This is the first time I was in and out for my oil change in only 20 minutes. In the past it's been up to an hour and that's WITH an appointment.

Duane

Mar 22, 2014

Service Advisor Duane is always very easy to work with. Very personable and knowledgeable. I always ask for Duane when I come in.

Jared

Mar 22, 2014

It had been a while since my last visit to Merit as I purchased my current vehicle from Mauer. My truck had some vibration noise that I wanted to get looked at. I was under a bit of a time crunch and Mauer was unable to get me in. I placed a call to Merit and they were able to get me in at the time I was looking for. The service representative (I think his name was Brock???) was outstanding to work with. He was very knowledgeable and explained all of the options I had once the cause of the vibration was known. Great experience that makes me wonder why I went to Mauer in the first place. I will certainly be going to Merit for anything I need in the future.

Michelle

Mar 22, 2014

I went in for an oil change and asked about my exhaust system which is partially apart. I was given a high estimate. My car is a 2001 with 177,000 miles. I asked if the apart area could be bolted back together. I was told no as only GM quality parts could be used and they would have to replace the entire system. I understand this. It is hard when you have older vehicles you want to keep running as long as possible. (I just would like to be able to have a conversation while driving.) I bought my car new from Merit back in 2001.

Tim

Mar 22, 2014

We appreciate the consistent good service work. Mike Straley provides excellent customer care. Grant Farnsworth is a friend in parts that also gives helpful advice and is the reason we started coming to Merit Chev.

Steven

Mar 19, 2014

We had jason as a salesmen. What a great person to represent your company. Did not feel pressured and he continued to followup to ensure our needs were filled. Great job.

Christine

Mar 18, 2014

Diane and Jason were great. Helped me every step of the way. I felt like I could trust them and that they honestly were after my best interests. I wouldn't but a car anywhere else again. Very happy!

Gregory

Mar 17, 2014

My salesman was awesome !! He found the truck that I was looking for in Iowa and had it brought up to the Twin Cities. I couldn't be more happy about my experience and the truck is everything I had hoped it would be. Great job!!!

Lawrence

Mar 17, 2014

I wanted to buy a ready build truck, of course with the options I wanted. Your management went way beyond what should be expected of them.

JoyceMC

Mar 4, 2014

Bill Camden is very nice/pleasant to work with. He was dealing with another customer and us at the same time on a Saturday afternoon. He helped us pick out a car, and then was helping another customer. We waited in the pleasant child room with our two kids eating popcorn and watching a kid movie. He efficiently dealt with two customers at the same time. Once we bought the car, he explained all the features. He is very pleasant and knowledgeable. We always have great service from this Dealership from buying cars to maintaining our cars.

mjangers

Feb 28, 2014

I have given all "5" star ratings as Ron Hogan is one of the best car salesmen I have ever met. I have been buying cars from him for 21 years and have always received top notch service. He truly takes his customers needs and wants into high consideration when he puts them into a vehicle. This time in buying the car I have learned that he has taken a new position and will now longer be selling cars at the dealership rather helping to get them financed. I wish him the best of luck as Merit has been blessed with a top of the line employee, who not only cares about his customers but the quality and standards to which Chevrolet/GM stands for. He is a wonderful asset to your company from a customer standpoint. I would also like to say thank you to Mike Salmon who helped Ron close this deal today. He took extra time from his schedule to show me how the "bells/whistles" of the car work. He was very patient and was also nice to work with. I will continue to buy my cars from Merit Chevrolet as I have always felt a sense of warmth and kindness from the associates that work there!! Thank you so much for once again providing me with high quality care and concern! Sincerely,Michelle Semborski-Mjanger

Medic965

Feb 26, 2014

Adam did a great job and spent a lot of time going through my new vehicle. Ron made signing the papers a breeze and made the purchase a relatively simple process.

msfleshe

Feb 4, 2014

This is the 6th vehicle that I've purchased from Ron Hogan and I could not be happier. Ron always delivers a high level of personalized service and an excellent depth of product knowledge. If you need a new or used car, I highly recommend that you contact Ron Hogan at Merit Chevrolet.

Steven

Jan 3, 2014

I have a 2003 Chec Silverado. Both key fob batteries went dead. The key fobs that came with my truck could not be reprogramed. I also requested for 2 other repairs to happen. I was taken care of quickly over the holidays.

Joel

Jan 2, 2014

It was great , fast and friendlyAnd easy to get in and out and same day service ,but they could wash the truck to get the salt off in the winter.

Carol

Dec 31, 2013

I looked up Chad DuBois because I'd had a great experience with him when he was at Midway Chev. when I bought my Trailblazer 12 years ago. He did not disappoint. Adam who ended up being my sales person was very helpful.

Marlys

Dec 31, 2013

I have gone to 2 other chev dealerships for oil changes. at the other 2 dealerships in addition to the oil change and inspection they always washed the cars of the customer. I really like that additional feature. There was no cost for this service. Everyone at Merit were very nice and accommodating. I came in without an required appointment and was treated the same as if I had an appointment.

Cheryl

Dec 27, 2013

I brought one of the 2013 Malibu's in for a 5,000 mile check up. As in the past, I made my appointment with Jeff for a day that he was in. Being able to work with one service consultant makes me more comfortable. They know that you bring your car in regularly to ensure the best care for your car as you are looking for reliability. Jeff is the contact between me and the mechanic that works on my car. The mechanic may not know me, but Jeff does. He provides great customer service and I can call and talk to him even when my car isn't in the shop. I call him when I'm ready to be picked up and driven back to Merit. With Jeff, and only Jeff, my car is right outside the door for me to get in and go. I don't have to wait for someone to bring it from the back...I never had that before, it means something. Don't forget Joe and Greg, my drivers that bring me to my workplace and pick me up add a great deal to my comfort in working with Merit. They are personable, recognize me, and we can converse about everything and anything. It rounds out my service appointment on a pleasant note.

Christine

Dec 18, 2013

The computer in my car indicated one of my back tires was low on air. I came in to Merit Chev an air was added and I was told if the tire lost air again to come back in and they would look at the tire. In a couple of days, the tire lost air again so I came in without an appointment on Monday morning 12-16 and was taken care of right away. I was very impressed that the tire was able to be repaired quickly and without an appointment. Also, I was very pleased that the cost was very affordable. Great work everyone! I will let my friends know how well I was treated and recommend Merit Chev to them.

James

Dec 18, 2013

Merit Chevrolet's service center is the only place we will take our Avalanche because they are not only exceptional in taking good care of it, but the staff will make every effort in fitting us in to the schedule even when the unexpected happens to the avalanche. Thanks guys, you are the best!

Jason

Dec 18, 2013

We had a problem with our Equinox that Chevrolet had already identified as an issue with the year make/model. Merit and specifically Jessica did an excellent job of keeping us updated on the progress and set us up for a rental car because the repair was several days long. Very happy with our experience.

Timothy

Dec 18, 2013

Very professional! Best new car buying experience we ever had! I would recommend Merit Chevrolet to anyone thinking about a new Chevrolet! Great help with financing options, too!

Mark

Dec 16, 2013

Tom Conlin again exceeded my expectations. He is a very big reason I continue to come back to Merit Chevrolet. Great product in the 2014 Impala, good experience.

Kirk

Dec 15, 2013

Merit always provides service to my satisfaction. This service was simply to doucument the status of an oil leak I have been dealing with for some time on my truck.

Stephen

Dec 15, 2013

Car had engine light on, service could find nothing wrong. Diagnostics $134 even tho it is under warrenty?? We had tires replaced, quote was $400, but surprise, we needed allignment also. Luckily there is a SENIOR discount that I was unaware of.

rizzosober

Dec 14, 2013

We have purchased several vehicles from Ron Hogan. He works his tail off, for the buyer AND the dealer. Very knowledgeable, courteous, down right fun and it's quickly obvious he is establishing long working relationships...not selling vehicles. We have also worked with Mike Straley, in service for a few years now. Mike is another ture professional that sees the big picture. He isn't worried about the minor stuff...he is focused on making certain we are coming back time and time again. Building relationships, and he doesn't miss the details along the way. Extremely pleased with Merit, and highly recommend seeing either of these two gentlemen be it sales and/or service! Scott Ruzin SC Services - Home Rehab, LLCMN Lic# BC672975EPA Cert #NAT-F117160-1www.facebook.com/homerehabllcwww.homerehabllc.com

Teresina

Dec 13, 2013

Dwayne helped me immeditely with courtesy and competance, answering all my questions and explaining the problem I experienced in laymans terms esaily understood without making me feel foolish and assured me that my vehicle was safe to drive. I am confident in his assessment of my vehicle. Thank You!

Timothy

Dec 13, 2013

I got there about 20 mins before my 10am appointment. oil change and a new battery. At about 1035am work was done and I was on my way. Good Job on a cold Minn. day .

Becky

Dec 12, 2013

I was pleased that Brook was able to get Chevy to cover the cost of a repair that actually started when it was still under warrenty and a bandage is all that you did to it before. 6 months later my warrenty ran out and the problem was back. It should have been properly fixed the 1st time. Then while there I am told I needed another 1500.00 in repairs (2 tires - tie rods etc). So you hit me for costs anyways. I can say my sons (who are mechanics) were upset that I went ahead with the repairs. They feel I was taken advantage of. I am happy the work is done if it was needed. Just alot of cost I could not afford at this time. I am grateful to Brock for getting some of my repairs covered by Chevy. He did a good job, just worried everytime he called me and said something else was wrong. For all that was done on my car you should at least wash the car before returning it to the customer. My old car dealership always did that.

Jim

Dec 12, 2013

It was very cold outside and the service area was very busy and crowded. Everyone I had dealings with was courteous and professional. Easy on line appointment.

Joseph

Dec 12, 2013

The weather came in fast and we needed tires and to have them installed as soon as possible. Merit not only received the tires (we were having trouble finding a dealer that could get all 4 tires in the sizes we needed) You installed them within the same day - and off we went. Thank you!!

Lee

Dec 12, 2013

needed a larger car for 3 grand kids and the car seats 3rd row seating would be the answer. We had the traverse in mind and it was great choice fits all our needs and very safe to drive

Pamela

Dec 9, 2013

Merit did a great job. I was amazed that my HHR had so many issues with only 47k miles on the vehicle. I do appreciate that Merit lets me know that issues I have with the vehicle would be the same issue even if I had the item replaced (power steering motor)

Aaric

Dec 6, 2013

The salesman and business manager were friendly and not pushy. No one tried to sell me something I didn't want.Josh worked very hard to find a vehicle that exactly matched what I was looking for and made sure that I understood all of the options and features. His performance was exemplary - exactly what I would expect from a professional. His demeanor and attitude were an outstanding representation of what a car dealership and a sales organization should expect. All of these characteristics, of course, were exactly what the customer should expect. I expected that and that is what I received. I am an extremely happy new car owner, and I've been doing this for quite a while.

Arnold

Dec 6, 2013

This is my second vehicle purchase from Merit. Again, all were extremely friendly, helpful, understanding, and willing to listen to where I needed to be financially. I never felt any pressure.

Miriam

Dec 6, 2013

Besides doing excellent repair work, in spite of the computer system being down, Bruce Maples and his shuttle crew outdid themselves seeing I made it to my appointment. I am very satisfied with their service and attention to detail.

Catherine

Dec 4, 2013

I am grateful and completely satisfied with my new Cruze and the entire buying experience at Merit Chevrolet! I'd like to thank each and every person for "their" part of my new vehicle!

David

Dec 4, 2013

This is the second Camaro I have purchased from Merit and have enjoyed the experience both times immensely. Mike, with my first car, and Adam, with my most recent purchase, were personable, knowledgeable and attentive to my desires.

William

Dec 3, 2013

Made an appointment for early Saturday and the service folks were ready when I arrived. It was done in an hour, a bit sooner than promised. Very good...

Agira

Dec 2, 2013

Merit Chevrolet is simply amazing. When I came in totally panicked about having a nail in one of tires of the car, they took care of everything. They checked my oil and rotated my tires in addition to fixing the tire. I am extremely happy and lucky to have bought my car from the Merit Chevrolet. On top of it all, I thought I was going to be late for work and have to wait a long time because I had no appointment. They first told me it may take an hour, but they got done in like 45 minutes. Time went by so fast. I waited in the customer lounge, which is fantastic by the way. I made it to work on time. How awesome was that? I do not think there is any dealership out there that can top Merit Chevrolet.

Jill

Nov 27, 2013

Bought my car from Merit about a year and a half ago and have brought it in for routine service since then. Great communication from the techs during service. At my last service they came accross some unexpected repairs and were able to find me a loaner car in a pinch while they fixed it. I wouldn't trust anyone else with my car! Customer for life!!

John

Nov 27, 2013

My salesman was the consummate professional. He guided me through the ordering process, tracked the order for me, and provided me with regular updates.All the Merit employees I dealt with were knowledgeable and courteous making for a very smooth transaction.I have purchased over 10 vehicles here and I will do so again.

Jim

Nov 26, 2013

I was in and out quickly, got a free ride -- with a friendly driver -- right to my destination and was happy with the result when i picked up my vehicle.

Karen

Nov 26, 2013

Jay Brown is my car salesmen and again helped me with my second lease vehicle lease awesome job same as the first time looking forward to my next lease or maybe just purchase the third time

Scott

Nov 25, 2013

Merit service did a great job on this service visit. They finished the job in a timely fashion and were very professional during my visit.

silverado72

Oct 5, 2013

Plain and simple. Merit Chev is the best place to buy a car at in the twin cities. Ron Hogan got me the best price I could have received for my new 2013 Equinox and the best offer for my trade in. I will definitely buy my next vehicle from them.

Kirchoffapril

Sep 28, 2013

Ron was wonderful! So easy to deal with and always patient with my persistence. He worked very hard for my family and in the end we ended up with a very nice vehicle.

bestsiding

Sep 18, 2013

Ron Hogan was very knowledgeable and professional. He made the process of buying a vehicle very fun and easy. I would highly recommend Merit Chevrolet and Ron Hogan!

Fancecker

Aug 22, 2013

Thanks so much Ron !! I am extremely happy and confident I bought the right car from the right, knowledgeable, helpful, friendly person and quality dealership. A good friend of mine took me to Merit and recommended Ron. I purchased my perfect 2010 Impala that same day. Ron made the transaction so pleasant and easy for me. When i left Merit I had no doubt I made the right choice for my car purchase. He introduced me to Mike in the service dept. and they explained how to get appt. for oil changes, etc.. I really appreciated that. Everyone I met at Merit have been very nice and extremely helpful. Being a woman who knows nothing about cars (I know a lot more now) I know I was given all the information and facts I needed to know to make my decision, and that is a good feeling! Thanks again, I love my car!!

Tee Bone

Aug 15, 2013

We Wouldn't buy from anyone else! Hogz is the best in the Biz! We have bought several vehicles from him we Highly Merit Chev!!

Thomas59

Aug 15, 2013

Hello, I just bought my 1st brand new truck at Merit Chevrolet and I am so happy that I just wanted to share my experience. In my profession I have used Merit Chevrolet for the past 14 years for my companys service work. I work with Mike Straley in Service. I have built a very good relationship with Mike and I truely trust his judgement when it comes to the required work it takes to repair and maintain our equipment. Mike is good people/A #1. I have saved my money and talking with Mike I have shared my desire to purchase a new Chevy pick up truck. I must admit that I am turned off by sales people. Mike told me that he would recommend that I speak with Ron Hogan. He told me that he was the person to speak to and so that is how I met Ron. Ron called me and we briefly talked as I explained what I was looking for. I told him I would submit my requirements and then we would talk. I went to the dealership and met Ron and from then on everything that he told me was right on. He showed me 2 different trucks. He explained in detail and addressed every one of my concerns. He also pointed out 3 different things that he would recomend and I added all 3. I shook his hand and said lets do this. From then on he explained when my additional items would be installed and everything went just like he said. The truck was prepared and I inspected it. Perfect!!! It was clean/fueled up and ready to go. All of the paperwork was right on. I could not have asked for anything better. I cannot explain in words how I felt as I drove my truck off the lot. Ron did a excellent job and if I ever get a chance to purchase another vehicle Ron Hogan will be the person I go to see. Way To Go Merit.Thank You Ron/Mike and Merit ChevroletTom M

cranberry55

Aug 6, 2013

My husband bought our brand new 2009 chevy truck from Ron Hogan, So when I needed a car He took me to Merit chev and asked for Ron Hogan. Ron met us out on the lot where we were looking at chevy Implias (used) ,At this time they looked really great ,Ron Said I have the perfect car ,It was a 2011 chevy implia that wasn't quiet their at the lot yet ,(The car was his uncles) But the salesman that he is Ron pretty much sold that car with out me seeing it . I love it ,It was fast and easy for me to sign papers and drive it home the next day.Ron also interduced us to the Men that will be changing my oil . They all seem to be pretty friendly their.Thanks Ron I Love it, I take the long way home from work now!! Joyce

randune

Jul 30, 2013

Ron Hogan is very easy to work with and did a great job of helping us find the right vehicle color at a price we liked. He worked through issues with Florida to get the Suburban licensed there. I would definitely recommend this dealer and Ron to any friends that are interested in purchasing a car. I have been very happy with the service department in the past when they serviced our Yukon and Trailblazer and will continue to use them in the future.

Brehimlie

Jun 16, 2013

I love going to Merit. I always try to get my vehicle serviced in the evenings because of Duane. He takes the time to answer questions and explain what is going on. If I don't stay and wait, he always calls to give an update and advises you of any additional work that may be needed. I prefer to go through Duane whenever I need answers or to set up an appointment.

hollyweber

Jun 11, 2013

Ron Hogan was so great to work with. Super friendly,professional, and on task. He met with us and got us all set up with our test drive. Took good care of our trade in and set us on our way in our new car! Thanks Ronhw

6699

May 31, 2013

Jason was very helpful with my ?'s. I had dealt with Merit over many years, so was my first choice when car shopping.Thanks for continued great service.

Alliant

May 23, 2013

Ron is the best in the business.Best price from the start.Patient with my slow decision and after he did all the leg work to meet and accomodate our every need.We will be back.Thanks again Ron.Dennis

hucknbid

May 22, 2013

I researched the vehicles I wanted online and found that Merit stocked a large variety of Chevy Sonics in the 6 speed manual, which is what I wanted. I emailed Jason on Sunday night, and Monday morning had an appointment for a test drive in a new Sonic that met my specifications. Jason quoted me a great price, as well. After my initial test drive I went to try some other vehicles, and Jason was thoughtful enough to follow up via text message with a couple questions I had, and proved VERY knowledgeable. I am the type to cram a subject for three days and then be a temporary "know-it-all". Meaning that in several situations I knew more about vehicles than the salesman did, but Jason proved quite knowledgeable and helpful.I actually returned later in the same day, but Jason was unavailable, so I worked with Jerry through the rest of the process. We went for another test drive that day, I came back the next day and we test drove yet ANOTHER Sonic, and decided to close the deal. Jerry was helpful and informative throughout the entire process. Getting the money from my bank took a couple days, and Jerry kept me well informed of progress, and even got me an additional $500 discount! When I picked up my car, Jerry gave me a great tour of the dealership, the service area, the waiting area (which is REALLY nice), and the Sonic I bought before I drove off.Everything about the process with Merit was great, from start to finish everyone was professional and courteous. I'll definitely be going back for my first oil change (since they pay for it), and will definitely take it back for warranty service thereafter!

rptiern

May 18, 2013

Ron was very professional and met every requirement that I had. I did not fell that he was pushy and he listened to my concerns. I would recommend Ron and Merit to anyone looking for a Chevy.

pdzubnar

May 15, 2013

Ron Hogan of Merit Chevrolet: Best salesman in the business! Took care of all my needs. The right vehicle, the right price, the right timing, outstanding service, over the top friendly, and absolute integrity. A true professional. I'd recommend Ron Hogan to anyone, as he's the best sales representative I've ever dealt with at any car dealership! Go to Ron for your next vehicle.-Paul Dzubnar

delayne100

May 1, 2013

This is the second car I have bought from Ron Hogan at Merit Chevrolet. Ron is courteous, helpful and conscientious of what my needs and wants are in a vehicle and explains all the "do-dads" for me so I can understand them. Ron was referred by a longtime friend of mine and I am forever grateful that he has been exactly what she says he is. A GREAT PERSON TO DEAL WITH! Keep up the Great Work Ron!

JackFoster3149

May 1, 2013

My family has purchased 6 vehicles from Merit Chev, all from Ron Hogan. What we really appreciate about Ron is his customer service and friendly attitude. Always happy to see you and asks how he can help. This particular purchase was for my wife's work van. She does at home daycare for 12 children. The first issue was while we had a van in mind, Merit didn't have that type of van on their lot. Ron, says no problem give me the day and I'll see what's out there. Not even by the end of the day Ron called back with a van. Which was priced better then another van we were looking at and had less miles. Ron's just able to do those type of things for his customers. Look at the big picture of inventory available, and cut thru the bull with the other dealers that we'd have to endure ourselves. Another issue was we had an existing van to trade in but it was extremely difficult for my wife to make it to Ron for him to appraise the vehicle and show my wife the van he had found for us. Ron says, no problem, I'll bring the van to you guys and appraise your van while I'm there. AWESOME! Took the stress right out of the entire transaction! We signed the papers at home, done deal. It's obvious Ron loves what he does, and loves making 1 time customers turn into customers for life.Ron's customer service acumen was evident the first time we met Ron 10 years ago when we bought our first vehicle. We drive past a lot of car dealers, to get to Ron Hogan and I have no doubt everyone who deals with Ron respects his efforts, his integrity, and his customer service attitude. Thanks a ton Ron! Happy wife makes a happy life :) And she's extremely happy!!

Alk1752

Apr 30, 2013

I had an awesome experience with Ron Hogan and Merit Chev. I will highly recommend them to friends and family. Thank you for everything and we WILL be coming back in the future!

JSMac

Apr 30, 2013

I have used Merit Chevrolet for all my company's purchases and service for over 15 years. Ron Hogan has been our fleet manager steadily for almost the entire time. He is sensitive to our needs and our work of serving people with disabilities. Ron finds us the best value and equipment to meet the needs of our special people. He is the point person on any special conditions or adaptations we require. When the opportunity came to do a new lease sales, I had no thoughts of going elsewhere: Ron was my person to call. His attention to the detail, finding the right vehicle matchup, and the swiftness at which all the paperwork was handled had our new vehicle in service almost immediately.

ajleguil

Apr 14, 2013

I bought a certified 2010 Silverado from diane Hogan.it's the 7th vehicle my family has bought from diane because of the terrific service we have gotten from the whole dealership.my questions are always answered nicely and there's never any pressure.it's alway's a pleasure doing business there!! Andrew leguil

heatherk

Mar 23, 2013

Jason is so customer focused. He is very friendly and has a great personality.He aims to please the customers all around.His knowledge of the truck and all the pricing details was excellent!!!!!

TonyLucking

Jan 7, 2013

Was a very pleasant experience in the purchasing of our new vehicle. I would have no problem recommending Merit Chevrolet to another person for sales or service.

rduvnjak

Dec 27, 2012

Everyone was very helpful and friendly. They helped me get approved fast and with a good interest rate. The process went very quickly and smoothly. The price was also very reasonable. They offered me the extra packages, but did not harass me about them when I said I didn't want them. I would definately reccomend this dealership.

daninstp

Dec 26, 2012

I brought my car in for some routine maintenence. The staff at merit Cheverolet went above and beyond to ensure quality work and a positive experience. I will definitely be bringing my car back to Merit for future services.

rbohland

Dec 19, 2012

Everyone was very helpful and friendly. They helped me get approved fast and with a good interest rate. The process went very quickly and smoothly. The price was also very reasonable. They offered me the extra packages, but did not harass me about them when I said I didn't want them. I would definately reccomend this dealership.Rachel B.

philkbrady53

Dec 13, 2012

The experiance was very business like, very professional. Jason gave us, my wife and I, the opportunity to speak alone; treated our opinions and decisions with respect; was very "up-front" with offers and counter offers; he gave us sound business reasons for the offers that were made; and respected our decisions and opinions. jason was very cordial as was the business manager when we closed the deal. This is a good way to do business.

travlaw

Dec 9, 2012

This was the best car buying experience I have ever had. Our salesman, Jay, was amazing and so down-to-earth. Jason Ellis, in finance, was also a joy to work with. Together, they made the whole process smooth and flawless. Even though they were over an hour away from our home, I would definitely make the trip to buy our next vehicle from Merit and hopefully work with those two gentlemen again. Thanks Merit!

Erik Solis

Nov 5, 2012

Went to merit because it was close. This was my first time dealing with them. Very easy annd not pushy. Jason was cool and happy to show me the cars I wanted to test drive. Answered any questions I had and was easy to talk to. Picked a Impala SS in the end. I will def go back in the future!

ryanbrunner

Nov 5, 2012

I stopped by Merit to see what they would give me for a trade in on my truck. I've purchased vehicles from them in the past and always had a great experience. There was no made up numbers and back and forth trips to the managers office for negotiations. It was straight up with the numbers, making it painless. They offered me a very reasonable price for my vehicle, and found me a new truck with exactly everything I wanted. I would strongly recommend that you check with them when you are in the market for purchasing a vehicle. I'm sure you'll see what I experienced.

DanSheppard

Nov 2, 2012

I bought my 2013 chevy equinox at Merit Chevy last month, but before i did i went to all the chevy dealers in the twin cities to try and find the best deal. Merit gave me the best deal for my trade and there 2013 equinox was cheaper than other dealerships 2012 models, they get an A+++

dleaser

Oct 22, 2012

We were very pleased with our overall experience. Diane was very knowledgeable with all the features and products. We would recommend Merit Chevrolet to everyone.

panduka

Oct 6, 2012

I leased a Chevy Equinox from Merit. Overall it was a very satisfying experience. I worked with Jay Brown who was very professional and I would recommend this dealership to anyone in twin cities area who is looking for a Chevy.

gnioptom

Oct 5, 2012

I was very pleased with the process. Pricing was fair, trade-in value was reasonable, and Diane Hogan (sales person) was very friendly and met my every expectation. Overall I came away with a very positive feeling. There were no surprises in pricing or wrapping up the deal. I've also used their service area and body shop in the past, and am very pleased with all of it. Hence, I would very much recommend Merit Chev.

mrcreatine4

Sep 29, 2012

Great service,very friendly,understood my needs..Excellant to work with.They have a customers for life. They treated us with great respect. And hooked us up

jennie421

Sep 6, 2012

Jay Brown from Merit Chevrolet was fantastic to work with. He was very patient and provided updates on the status of my factory order car. Ordering was easy; a no haggle, no hassle experience. I feel the price I paid for my car was great and I don't think I would have received that at another dealership. Jay introduced me to Jason Ellis who handled the financing. He was very patient and made sure I understood all the terms before I signed the paperwork. Jason worked hard with my credit union to get me an amazing financing rate and also an unbelievable deal on the extended warranty. They didn't push things on me I didn't need just to make a larger profit. They are a dealership is looking to build a long term relationship with great service. Other than the tremendously long wait for my car to arrive from the factory (not Merit's fault), this was a very easy car buying experience. I was treated with respect in every interaction. I would purchase from Merit again and recommend them. If you are looking for a new car, call up Merit and ask for Jay and Jason. You won't be disappointed. I am enjoying my first Chevy...a Sonic is the perfect car for me.

rjtracy63

Sep 6, 2012

I was very pleased with the purchase of my Silverado. Jay and Chris were very accessible, friendly and professional - whether we were interacting in person, over the phone or by email. The purchase process went smoothly, with no surprises, and the pricing was fair and transparent. I also had some aftermarket accessories installed, and the service group did those timely and professionally. There are many dealerships out there that live up to the negative stereotype of car dealerships, but Merit isn't one of them. I am completely comfortable recommending Merit to my friends and family.

k&thoum196

Sep 5, 2012

We started our search at a local dealer and were not happy with the salesman there. We went online to search around and saw a vehicle that we wanted at Merit Chev. When we arrived at Merit, Chris was very prompt in responding to our questions and we did not feel pressured in any way. We took a test drive and signed papers a few days later. Chris was very thorough going through all the features on the car before we left. We love our new Equinox and would definitely recommend both Chris and Merit!

mjohnson73

Aug 31, 2012

We started our search online and contacted a number of dealers. Out of all the dealers we contacted, Chris was the most prompt in responding to our questions and we did not feel pressured in any way when we arrived at the dealership. We love our new Equinox and would highly recommend both Chris and Merit!

custarv

Aug 30, 2012

I was in the market for a used motorcycle. This dealership had 5 used bikes. Chris was very helpful and went out of his way to find out all the details on each bike. He even rolled one of the motorcycles off the showroom floor so we could start it up. Chris exceeded my expectations and was the absolute best sales person I have encountered in any dealership. Because of my experience with Chris at Merit, I would shop there again when looking for another vehicle.

cutie888

Aug 29, 2012

Jay Brown was fantastic to work with. I was exploring several dealership's at the same time and it was Jay's quick response on e-mail and phone calls that brought me to Merit Chevrolet. He was very knowledgable on products and followed up with me several times since our purchase to make sure we were happy with our purchase and to see if there is anything else he could do to make our Merit experiance a pleasurable one. Thanks Jay.

lklein725

Aug 28, 2012

While visiting Merit Chevrolet, I wasn't sure which vehicle I wanted, but knew what I was looking for in price and performance. Reid worked with me to put me in a vehicle that fit my needs, and was able to answer any and all questions that I had. He was very friendly, knowledgeable, and had a great sense of humor; which took the edge out of buying a car for the first time. I felt extremely comfortable, welcomed, and appreciated at Merit.

tjfrey65

Aug 27, 2012

Followed Ron Hogan from Midway to Merit and is the only salesman I would ever consider buying a vehicle from. Have sent many friends to him whom have also purchased from him. He treats everyone like they are number 1!

jim sachs

Aug 12, 2012

Jason was excellent to work with and he listened to what we were looking for in our new truck and asked question that we hadn't thought about. We never felt pressured and he wanted to make sure all over our questions and concerns were answered. I would most definitely refer him to any friends or family looking for a vehicle.

lfrasl

Aug 11, 2012

Chad worked with us to help us find what vehicle would fit our needs. Suggestions were made about options we may want. Jason was patient and spent a long time showing options and operations on the vehicle. He set up our blue tooth for us. We were given a tour of the service department. Bill made us aware of the service plans for oil changes etc. Our overall experience was very positive and we feel comfortable to recommend Merit to our friends and relatives.

peneemiguel

Aug 9, 2012

Ron was great, we came in there looking to spend a certain amount and found the perfect truck for my husband and myself. He was supposed to leave early and stayed til he found what we needed. He explained everything to me in great detail.I was nervous going in, because dealers have a bad rep. Ron was great, he asked what we wanted and found that exactly.Ron I would recommend you to everyone.ThanksPenee Lopex

kmmly

Aug 3, 2012

Jason Wortman was an exceptional dealer, super pleasant, not pushy, and very knowledgeable. He made sure all of our questions were answered and even answered questions we never thought to ask. I am very happy with my new Chevy Silverado, and would for sure buy another vehicle from Jason. Merit Chevrolet is a great place to buy a vehicle, everyone is so pleasant.

msmaui

Jul 30, 2012

This is our 2nd new vehicle purchased with Chris at Merit Chev in the past two years. We needed a vehicle so my daughter could have my old car and Chris was right there checking all my options and met all my needs as far as style, price and financing on my new 2012 Malibu which now sits beside our Chev Silverado. Chris sat down with me and showed me all the features and how to use them and was especially helpful with the bluetooth which I love on my vehicle. Service Dept is always so helpful and has a vehicle ready when promised. We have never had a bad experience and have referred friends and family who have also purchased from Merit Chev for new vehicles. Thank you Chris for the great customer service and for Merit who gives back to our community!

davedahlman

Jul 25, 2012

I have purchased five new vehicles from Merit Chevrolet which gives some credit to my experience.I have ten years of work background from Volkswagen and Buick in service on a dealership level working as a journeyman mechanic, managing new car prep, warranty manager, and service consultant, so I know a little about service departments and sales.My opinion of Merits sales floor is that this group of people has a customer positive approach to car sales. It is always a good thing when you see that the sales floor does not turn over - you have the same people working as business managers. In my situation I am getting to know some of these individuals and they are nice people who want to do their best to find what you want, work with you to meet your needs and budget, not push what they need to sell. Of course the goal is to sell cars and make money, but "you" are the pay check, so they would like to give you a positive experience and see you come back and tell your friends to stop in. It's your money and they want you to spend it at Merit and spend more than one time. This group is working hard to be better than everyone else. At this writing I won't go to another make of car or dealer. The customer should not settle for less.The service department has been more than excellent. This is my area of past experience.Every effort and accommodation has been made to give me the most courteous, expedient service, repair and informational assessment possible. The body shop is the same. The parts department in the few instances I needed their help, also the same. They get a strong A+.The dollars you can spend at the dealer or your neighborhood service station are important. I believe you get what you pay for. I want the dealer car model specifically trained expert who has divisional car maker support and parts.

callia

Jul 24, 2012

Mike made my experience buying a new car much easier. He took time explained the all the functions of the new car to me as well.

tommyj1127

Jul 23, 2012

Mike was very friendly and easy to work with throughout the process of purchasing a vehicle. He had a vast knowledge base on all the products available as well as other others that were not. Even though I have already purchased my vehicle I know that I can still go back to Mike with further questions or issues and he will do what he can to answer them or help me out. That kind of service makes this process a lot more enjoyable. I would definately recommend Merit Chevrolet as a dealership for your next car and Mike as your sales associate.

klarson09

Jul 18, 2012

We had extraordinary service at Merit Chevrolet. Jason was very helpful straight to the point and very detailed in all aspects. Jason took the time to explain all details of the sale. Brad Beebe in finance also went beyond and above normal service. He was a great help and without his expertise the deal most likely would not have worked. After the purchase Jason again took plenty of time to go through the truck showing us all the bells and whistles. We have purchased a lot of new cars over the years this purchase experience was the most enjoyable purchase of a vehicle we ever had. Merit Chevrolet gets a A+++ from the Larson's.

gbratt79

Jul 13, 2012

Working with Ron was the easiest expereince that I've ever had buying a new car. He knew the answers to all my quesions and went out of his way to make sure I got the exact care that I wanted!

nelsg

Jul 9, 2012

I was very satisfied with Merit Chev, close to home, excellent service, happy people, got the job done painlesslyI have had my other vehicle serviced there and have been very satisfiedI also like there hours because they fit my time frame

gene breault

Jul 6, 2012

we had a very good experience.everyone was friendly and helpful.we feel we got a fair deal with the purchase and trade-in price.we test drove several modelsand we are happy with the car we purchased.

Tim Emmons

Jul 4, 2012

We had a great time buying a Equinox from Bill. He has always been very good in finding just what we wanted. It's our second purchase with Bill, and hope to have more. He worked pretty hard finding just what my wife liked. Witch made my life much better. Everyone there bent over backwards to make our purchase smooth.Iv'e been comming to Merit Chev since 1979, and have bought eight autos since then. So I thinks their the Best! THanks Agian Tim & Sue Emmons

sue l

Jun 29, 2012

It was a pleasure working with Mike Salmon. He was very knowledgeable about the Cruize.Made buying a car fun and non pressuring. I would recommend him and Merit to my friends.

sposer

Jun 27, 2012

Chris took the time to find me exactly what I was looking for, and he took the time to show me all the little things that came with my new car. He made sure that I was happy with my choice and helped to set up the couple of minor details that needed to be addressed, making sure that it worked out for me on my time. Chris was a great person to work with and I will definitely recommend him to others looking to buy a car.

011220014911

Jun 25, 2012

The salesman Bill Camden was very knowledgeable about the Chevy Cruze his information about the vehicle helped me to make a quick decision to purchase I got the color red and all the futures I wanted his excellent service and friendliness keep me coming back to Merit. Chevy Cruze is third vehicle I had purchased in last 15 years from Bill Camden. He is excellent salesperson and I do recommend him to my family and friends.

cheesy

Jun 22, 2012

Jerry Mathison was a great salesperson to work with. He was very friendly and easy to work with. I would recommend Jerry to anyone. It was the best service!

packers44

Jun 22, 2012

Our experience with leasing a 2012 Equinox was great. We had visited another dealer and were not too impressed so we contacted Reid and were very impressed with his knowledge of the financing and overall knowledge of the vehicle. He found the color we were looking for and equiped as we wanted. He kept us informed and the delivery went very smooth. We would definitely use Reid again for another purchase.

llzenk

Jun 21, 2012

Ron Hogan hss always done the extra little things to make us happy. From picking up out vehicles that we have purchases in the past for service to making sure we are getting a good deal on everything. Our Tahoe we got from him last week is absolutly the best vehicle we have ever got. This is out 10th Chevy from Ron. I would and do send everyone I know looking for ajy kind of car to him Laura

dmcartier22

Jun 19, 2012

Im very happy with the customer service i had while purchasing my vehicle. It felt like jason cared on finding me the right car that fit my needs and making sure i liked it rather then just making a sale. I also like how they gave us a tour of the place and explained how everything works on my new car before i left.im very happy with my vehicle and i would recommend them to anybody.

dcfrazey

Jun 15, 2012

No complaints - we were very happy with how everything went. We bought a used car, did not finance. They had a little play area with a TV for the kids. Nice touch. They also offered us a deal on future service. We went to a few dealerships before we bought--this was one of the better experiences. Low key.

nrothenberger

Jun 11, 2012

Jay was great to work with. We initially started looking for a new vehicle back in August but decided we wanted to wait a while longer. When we decided we were ready we immediately called Jay and started the process. Jay was very patient through the entire process and never pushed us towards making any quick decisions and did not push anything on us that we really didn't need. The entire process from beginning to end went very smooth and made the car buying experience (something I typically dread) a very good one. We will be recommending Jay to everyone we know that is in the market for a new vehicle.

amberwild04

May 23, 2012

Everyone was really nice! Jason was very helpful and took the time to show us all the bells and whistles on our new SUV and answered any questions we had so he was also very knowledgable on the vehicle we were looking at which was greatly appreciated. Transaction went really well and was very smooth! This process was a really great experience and really happy with everything Thanks so much!

michellekbrown

May 22, 2012

Ron Hogan was hands down the best representative that I've ever worked with regarding any new car purchase. He made the experience from start to finish not just painless and hassle free, but fun as well. Very knowledgeable, friendly and helpful-I would not hesitate to recommend Ron or Merit Chevrolet to anyone looking for a used or new car option.

Jill Peterson

May 18, 2012

Jason Wortman and everybody there were so friendly and ready to help. When I picked up the car, Jason explained everything about the vehicle and made sure I was comfortable with it before I left the lot. The financial paperwork was done in a matter of minutes and nothing extra was shoved in my face.

rjenson

May 7, 2012

Jason put up with my 2 year delay of buying my Chevy Volt. He stayed in touch without being a pest, and was very responsive when I contacted him that I was ready to purchase. No pressure, received a deal I was happy with. And I love my volt!

jbruzerusa

May 4, 2012

We have been dealing with Merit Chev for over 20 years and have never had a bad experience with them....They are great people to work with....

haleskii

Apr 29, 2012

This is the second new car we have purchased from this dealership in the past 3 months and we were as happy with our second experience as we were with our first. Our salesperson, John Langworthy, was great to work with as was our finance person, Brad Beebe. We feel we received great customer service in a very timely fashion. Thank you once again.

lorussoc

Mar 22, 2012

I had never purchased a car from a dealership. John helped me with all of my questions, and even answered questions that I hadn't even thought of. He helped me to determine which vehicle was best for me by giving me the information I needed to make the right choice. I will be sending my friends and family to Merit Chevrolet to work with John Langworthy!

wjs1234

Mar 13, 2012

bought another used car from merit chev. the other day , they always have a good selection of used cars at very competitive prices. we always seek out salesperson tom conlin friendly , knowledgeable , with no pressure to buy . we highly recommend merit chev.

Mwally

Feb 27, 2012

I ordered a new Suburban from Ron at Merit Chev. Everything went very smoothly from the day we picked out my options to the day it was delivered! I especially like how they keep you in tuned to what stage your vehicle is in at the GM plant through a website/email program! I would check almost everyday to see what status it was at and I would also receive email alerts when it moved in the next stage of being built. I would recommend Merit Chev to anyone.

bellahanson

Feb 26, 2012

I found the dealership to be a very customer-friendly place. Tom was very clear about information, very attentive to me as a potential buyer, knowledgeable, and seems to be reliable and believable. The business manager was very efficient and attentive to my financial needs.

jhugsu

Feb 22, 2012

I had the most AWESOME experience today, 2/23/12,with Ron Hogan & Merit Chevrolet Service Department. I wanted to get my oil changed. I called the service department & mentioned Ron Hogan as my contact. Ron set everything up with the service department & Merit actually came to my work to pick up my vehicle & then Ron Hogan personally returned it & parked it in my parking spot in our warehouse!!! Now, THAT IS CUSTOMER SERVICE. I was in awe!! I will never hesitate to call Merit again & I will make sure my family & friends know about Ron Hogan & Merit Chevrolet. Thanx tons!!! - Juanita

joyken

Feb 18, 2012

We have shopped Merit Chev in the past, so when looking for a new vehicle, theywere top on our list of places to visit. We have dealt with Chad and Brad in the past and they were great, just as they were this visit. On this new purchase Ron Hogan was part of the team and he lived up to Merit's terrific customer service. Appreciate everyone at Merit Chev for everything.

sarahJS

Feb 14, 2012

I bought my last vehicle at Merit Chevrolet and had service there many times in the years I owned the car. I always thought that their service was overpriced and I didn't appreciate that I always felt pressure to purchase more services than I had come in for, but at least they seemed to fix the problem and were overall polite. That all changed several months ago when I had an experience that cemented Merit Chevrolet on my boycotted companies list. I came in for a loud noise when the heater fan was on. I was assured that the problem was fixed after a rather expensive replacement of my blower motor and an incredibly inconvenient day and 1/2 without a car. When I picked up my car, the problem was not fixed at all, in fact nothing had changed. When I confronted them about this, the only response I got was "oops, we guessed wrong." They did fix the actual problem but I lost yet another day waiting around for this repair as well as more money. At the very least they could have apologized for their mistake, and I might have expected a discount on the second repair given how much of my time they had already wasted. I got neither of those, just a bad attitude. In frustration, I sent a letter of complaint to the manager. I received no response whatsoever. Apparently customer service is no longer important to them. DO NOT USE MERIT CHEVROLET SERVICE. YOU WILL REGRET IT.

1189258

Feb 13, 2012

Ron was very helpful and nice to work with along with all the other personnal that helped with the puchase of my new truck . Thanks.

fiveg56

Feb 2, 2012

The dealership was clean and looked professional. Matt assisted me with finding a car that fit my needs, and was even able to find a great used for for me on the lot. Matt was informed about the inventory they had on hand. This helped greatly, as I was looking for a very inexpensive car.

amiep21

Jan 30, 2012

This is the 2nd car we have bought from Ron in 2 years. He makes buying a new car very pleasant and is very knowledgeable and can answer any questions you could possibly have! Merit service can't be beat working with Mike! We will definately be back next time we have the need for a new car or even just to have one serviced!

mctorguson

Jan 27, 2012

Ron was great to work with! The easiest new vehicle I've ever purchased! We went to the dealer, found the vehicle we wanted. Went home for an hour, came back and signed the paperwork and drove it home. It was that easy.

Kim Huebner

Jan 20, 2012

Every team member was extremely friendly from the moment I walked in the door. I felt that my business was and is truly important to Merit Chevrolet. I will return in the future.

dgerd65

Jan 19, 2012

Great selection and service. Ron was awesome and did a great job to get us the best deal. We will buy again from Merit/Ron.

kimberlyquamme

Jan 19, 2012

I was referred to Ron at Merit by a friend and was very pleased with my experience. Ron was patient, knowledgeable, and helpful throughout the entire process. I am so happy with my brand new 2012 Sonic. It is a very fun car to drive and I'm glad I got the opportunity to work with Ron. I will definitely be returning to Merit Chevrolet to purchase my next vehicle.

RKopras

Jan 19, 2012

John met me on the sales floor and asked if I had questions which I did. He proceeded to answer them and offered to bring a vehicle to the front for me to see. I then drove the vehicle and he continued to answer all my questions. My current vehicle was being serviced (oil change) and he offered to determine what its' trade in value would be. We discussed the value and how it fit into the Kelly Blue book range. I then left with information to discuss with another family member. We came back a few days later and looked at another vehicle which better matched our needs and bought it. We had a 2 year old with us and everyone at the dealership was helpful as he "ran around" the floor. The process took a bit of time but we were happy and John was very professional the entire time...no pushing...just answering and handling all requests.

garharoldson

Jan 9, 2012

We have bought our last 3 or 4 vehicals from Merit Chevrolet. We have dealt with Tom Conlin each time. We go back to Tom because he is always great to deal with and makes the buying process fun. He works to give us the best deal and takes care of all our needs. We would recomend Tom and Merit Chev to all our friends.Gar & Sue Haroldson

jackgoetzke

Jan 9, 2012

I worked with Jay both over the internet, on the phone and in person. He was very friendly, responsive, knowledgable, up-front and accomodating during the entire process. What really impressed me is that I was buying a new 2011 truck and the 2012 vehicle brochures were the only brochures available. Jay went out of his way to find a 2011 brochure so I would have the one that appled to my truck. Putting forth that extra effort - after the sale was done - means a lot to me and is a great reflection on Jay! I certainly appreciate his personal efforts!!

billyhieb

Jan 6, 2012

This is the 3rd new vehicle i have purchased from Ron Hogan. I actually thought of another brand of truck this time, but couldn't do it. Ron is that much of an enfluence to make me stay with Chevy. Thanks Ron for another awesome experience and truck.

skoemptgen

Dec 22, 2011

We were notified by tom that they were moving some cars off the lot and that they were offering some great incentives. We went in, Tom worked hard to find what we were looking for and we went home with what we wanted! Great service!

Doug Messerli

Dec 19, 2011

I have purchased several of my cars from John Langworthy and will always go back to him when I am ready to purchase a new vehicle. He always has given me what I consider to be a very fair price on my trade in and price on the new vehicle. I would recommend him to anyone that I know that is looking to purchase a vehicle.

brodieman358

Dec 13, 2011

I saw an online ad for an Impala with a good price and stopped in to check it out. I worked with Mike Salmon and he was great. He was very knowledgeable about the car, knew exactly what he was talking about.......I know this since I spend weeks doing my research. Mike was low pressure, letting me decide which car to choose (they had multiple choices), not just what would get him the best commission. He was able to get me a great deal on the car and my trade in, without the pressure and sales tactics of other dealerships. After this experience, I will be back at Merit Chev (and find Mike) when it's time for my next vehicle purchase. Thanks for the great experience; it's good to know there are still honest car dealers out there!

marinegross

Dec 9, 2011

Ok, I have bought several vehicles from different dealers and will stick with Merit from now on. Adam Dittmer was easy to deal with. I was treated great, not pressured, and had all my questions answered. Adam really went out of his way to make this purchase memorable. I would highly recommend going to Merit and talking to Adamif you are in the market for a vehicle!!!!!!!!!!!!!!!

Alliant

Dec 8, 2011

Ron is great to work with in that he knows his product, and is ethical. I know he will give me the best price first time every time. This is the third vehicle I have bought from Ron.

JasonHeg

Nov 22, 2011

Jason was wonderful to work with, especially after visiting numerous other dealerships and not having good experiences. He was upfront, listened to all our concerns, and addressed what he could. We bought a used Suburban and have been very happy with our purchase.

pjottfn

Nov 21, 2011

Ron reviewed everything with the vehicle, was friendly, and knowledgable. Brad made sure I understood all of the aspects of financing, was friendly and knowledgable.

sharikaiser

Nov 21, 2011

Jason was so easy to work with. We have brought a car through him before and was very pleased with our malibu.So when Our son was looking for a new truck he got it though Jason, so when it was time for another car we came to Jason.

joshbhm

Nov 14, 2011

This is the second vehicle I have purchased from Jason. My wife wrecked her car and we needed another one ASAP. I was happy with my last purchase so I went straight to Jason the same day of the accident and told him that my wife should be contacting him soon. I let him know what we were looking for and our price range. He got a hold a car with all of the options that my wife wanted and within the price range we were asking for. My wife loves her car! I had another good expeirence with the dealership and the sales person. I know where were I will go next time I need a vehicle.

Kent Anzaldi

Nov 10, 2011

When someone does something wrong, everyone hears about it but seldom do we hear when we do something good - and thats my reason for writing this review. My Daughter Kali recently purchased a used Jeep Commander from Merit Chevrolet. She was home visiting from Fargo ND and decided to look for a new car as her car was in need of replacement. She was very excited about it and felt she got a great deal on her 2007 Jeep Commander from Merit Chevrolet. The next day she went to start it and it would not start. She called her salesman and he arranged to have the Jeep towed directly to a Jeep dealer as they would have any necessary tools to diagnose the issue. In addition, he gave her a 2011 Impala to drive. Later that day it was found that the computer was bad and it was replaced late in the day. Her salesman kept her informed the whole time and assured that she would have her Jeep back the next morning. The next day Kali was to leave to return to Fargo. She got a call from the salesperson at Merit and was told that the Jeep again did the exact same thing when Merit went to pick it up from the Jeep dealer. They told her that it would take a few more days to fix the Jeep, Her salesperson also told her to go ahead and drive the loaner car from Merit Chevrolet to Fargo and that Merit would figure out the rest once her Jeep was fixed and resolved. As it turns out, there was a problem with the aftermarket remote start on the Jeep, and a new factory remote start was installed. In all $2200.00 worth of work was done to the Jeep at NO cost to my daughter. In addition, the next day, Merit drove the Jeep to Fargo, 250 miles away, to return the Jeep to my daughter. Additionally, Merit has made two follow-up calls since then to make sure everything is working fine with the Jeep.This was a bad experience that was made good with exceptional stellar service and Merit Chevrolet should be commended for going well over and above what anyone would expect.I have purchased 2 new cars from Merit in the last 10 years I will back when I need another one.Thank You!Kent A. St. Paul MN.

stephanieswierczek

Oct 21, 2011

I love working with Merit Chevrolet and Ron Hogan, they make the buying process very smooth, will work with them again in the future. Thanks

marywaddington

Oct 13, 2011

Great Service! Had my Trail Blazer in for much needed service bought new in 2003. Andy in service was very helpful! Provided me a rental while my vehicle was in he shop. While waiting for estamate from service department, talked with Jay in Sales, thinking of trading in my vehicle. However, ended up buying my teenage son a used car that evening. The used car had some problems very shortly after purchase. I talked with Bob in management who set us up with Andy in service, again fabulous service! Bob took care of everything no extra expense! I understand things can happen when buying a used car its what the dealership does about it that matters! Great Team!!

wmartin899

Oct 7, 2011

This is the second vehicle I've bought from merit Chevrolet in 3 years, both sales were facilitated by Ron Hogan . I feel he is a strait talking honest sales person,who knows the product and financing very well. He answered my questions about the truck I bought in very understandable terms. ( this is the first 4X4 I've bought ). I believe the loan officers name was Jason . He was friendly and efficient and their were no surprise add ons at the closing. I'll be honest I use to hate shopping for cars,I always questioned if I got a fair deal or not. I truly didn't have that feeling with Ron and the team at Merit . I will recommend to all my friends and family to call Ron at Merit when looking for a vehicle. And it goes with out saying that's were I'll go for my next Car.

ddelwood

Oct 3, 2011

We bought a truck (an Avalanche) that we loved, BUT it smelled smokey. Jason W. (our salesman) said they would use a cleansing process that would take the smell out -- he hoped. To make a long story shortER, after 4 tries, the smoke smell still returned, despite trying various removal methods. We HATE smoke smell!!!! Merit Chevrolet AND Jason were honorable. They let us return the truck, full price. We found another on their lot - though that was not a necessary part of the deal - and we are now driving a new, used Chevy truck. It's great. THANK YOU, Merit Chevrolet and especially Jason!!!

Floyd72

Oct 1, 2011

Mike Salmon was friendly and knowledgable. I bought the Chevrolet Silverado that I wanted at the price I offered. When I discovered that the truck did not have rubber floor mats as it was supposed to have, Mike got them for me in a few days. I am happy with the treatment I received from Mike and others at Merit Chevrolet.

dstmart2

Sep 30, 2011

Diane Hogan was very professional and courteous she made my buying a new used car a great experience she is truely a great person. Your dealership has me feel like I made a great choice of my on purchase. Thank again for everything. P.S. make sure Diane gets credit were credit is due. She is truely a nice person,

Linda Thomas

Sep 29, 2011

Everyone was very nice and helpful! I found a few scratches the next day and they took care of them right away. They made buying my new car easy.

sporerjc

Sep 29, 2011

I had a great experience at Merit purchasing my 2011 Chevy Silverado. I did a lot of shopping before this purchase and Adam Dittmer was very helpful and courteous.He really wanted to make sure that I got the Truck I wanted at the price that worked for me.I would recommend this dealer and salesman to all who compliment me on this beautiful truck.

mollysteffel

Sep 19, 2011

We heard about Merit (Ron Hogan) thru freinds who had a GREAT experience buying a car. We came to Ron looking for a car (with the exception of a mini van) that would fit our family of five and possibly growing. He was very knowledgeable with the vehicles, timely in getting back to us and VERY patient as my husband and I went back and forth as to what car to get. We ended up with the Traverse, diamond white which we LOVE! Our experience was nothing short of GREAT!!!! Even walking into Merit, we were greeted with warm smiles and happy welcomes ;-) We will definitely be walking advertisements for Merit and Ron Hogan. We felt like royalty when we left in our smooth running, sparkling car!

greenbay02

Sep 2, 2011

GREAT DEALER the sales was good I liked the great selection of used cars and all of the reasonable prices I would recommend them to anyone.

Kaiba

Aug 29, 2011

Everyone was so friendly and helpful. The salesman was very patient and answered all of my questions. He showed each vehicle I wanted to look at and explained the positives of each one. Overall it was a great car buying experence and I would definately return and recommend Merit to my friends and family.

djdfamily

Jul 31, 2011

Chris was great to work with. Very pleasant, easy to talk with and very informative. i would definitelyrefer a friend or relative to Chris.

jregan2

Jun 27, 2011

We were looking for a new Travers. Adam found us the exact truck with the specific features and colors we were looking for. He also worked with us to receive a better price than the standard rebates. He is very friendly and professional. He searched all the dealers in the state and had our exact truck sent to the dealership for us to purchase. We would buy another new vehicle here.

tmeissner

Jun 7, 2011

We were in the market for a new Suburban and I have worked with John before, so I gave him a call at his current dealership, Merit Chevrolet. I set up a time to come in and take a look. He was prepared with several vehicles to show us. He had what we wanted in a 2011 used model at a substantial savings over new, so we bought it. WE traded in our old one(sold to us by John) for a fair trade and the deal was done. It couldn't have been easier.

makski74

May 22, 2011

I came to Merit looking for a SUV in trade of my 2 vehicle ( F-150 and Venture Van).Being a widow I had no need for 2 vehicles ans wanted to replace with something in the middle and not end up with a payment. I was able to get a 2007 Trail Blazer in great condition with low mileage at a reasonable price. I was also given a fair trade in value on each of my 2 vehicle and was able to leave with writing a check to cover a small difference, tax & license fees and an extended bumper to bumper warranty for 5 years. I was treated fairly and respectfully and my counter offers on price were respected and bargained with fairly. I already have referred people to go to Merit if seeking a fair quality deal. I also have reccomened salesman Bill Camden as agreat salesperson to work with.

bphills77

May 17, 2011

Adam is a very honest, thorough and follow up salesman. It was well worth the tripfrom Brainerd to St. Paul to purchase such a nice clean used van with low miles.Thanks for the nice lunch while we were waiting to get the paper work done.Thanks Again from a very happy costumer.Patti Hillstrom

kimberlyjoackerman

May 3, 2011

I had the wonderful opportunity of working with Ron Hogan throughout my used vehicle search. He was very helpful, polite, and a great guy! As I was looking for the "perfect" used vehicle to fit my needs for several months, Ron was able to keep in contact with me and provide updates about possible vehicles. When I finally found "the one" he was so patient and efficient in walking me through the necessary paperwork and process of purchasing my very first vehicle. Ron is a fantastic representative of Merit Chevrolet and a great guy! Thanks for all of your help! I love my new Chevrolet Trailblazer! :)Thank you again, Ron Hogan!

whoffman55

May 3, 2011

I am very hesitant to bring my truck to a dealer, but I was having anti-lock break problems related to a sensor that had been recalled. It turned out that the sensors on my truck were after market parts, however, this did not confuse the technicians. After explaining the situation, they repaired the anti-lock breaks at no cost to me because it was a recall situation. I was always kept informed of the repair progress because Trevor and the technician showed me the actual parts that needed to be replaced. That was important to me since I do most repairs/maintenance myself. The overall experience was great because it was catered to my particular concerns.

snailmanmc1

Apr 30, 2011

Purchased a NEW 2011 Chevrolet Malibu, from MERIT CHEVROLET, Maplewood , MN.Great PRICE, Great Service, GREAT Deal, on the car we wantedDealer incentives were generous to our favor, everyone was courteous and friendly.Highly recommend MERIT CHEVROLET, Maplewood, MN.

jmc1940

Apr 20, 2011

Jason answered all the questions I had about the financial end of things. He did a great job! Purchasing a vehicle can be very confusing with all the add-ons. Not only upgrades on the vehicle but the extended warranties. Jason took the time to satisfy my questions.

mkovalak

Apr 20, 2011

My salesman was very helpful. My husband recently died and I was very afraid to buy a car. With Adams help, we found me the perfect car. I'm thrilled with the car and Adam had a lot of patience with me. I got to test drive several cars and take my time thinking about them. It was a great experience. Everyone was cheerful and helpful. The dealership was clean and the cars were shiny. The young man who did the paperwork was friendly and knowledgeable.

pgutterman

Apr 16, 2011

We had a great new car buying experience with Danny. We had a specific vehicle type in mind and a price range that we wanted to stay within. Danny worked with us and diligently continued to search for what we were looking for at the price we wanted to pay.

henryo

Apr 12, 2011

I have been going to Merit Chevorlet for over 10 years now and have always had a good experience during my visits.Mike Straley has always treated me great and has always gone out of his way to make sure my needs are met.I will continue to make Merit Chevorlet my dealer to go to.

dlk

Apr 11, 2011

In August, 2010 we drove into Merit Chevrolet looking for a new vehicle. We were greeted by a very energetic young man, Danny Dunaski. He asked what we were looking for - went in and got the keys and within 5 minutes I was taking a Chevrolet Equinox for a test drive. Danny was very friendly and answered all the questions we had. Danny was a very intrical part to us purchasing a vehicle from Merit Chevrolet. His enthusiam for his job and no pressure on us to buy the vehicle was a big plus. You can tell he enjoys his job. When I brought my vehicle in for some work, Danny let me use his car so I wouldn't have to wait for 2 hours for mine to be done. We came back in January and purchased a car for our son and yes, we dealt with Danny and he was just great, once again. We have called Danny on different occasions with questions on both vehicles and he is always friendly and very helpful. We would definitely recomment Merit Chevrolet and Danny Dunaski to our friends.Diane KWhite Bear Lake MN

jamistar24

Apr 11, 2011

We have bought Three or four cars from this dealership.We always have a great experience when we go to this dealer. Always very helpful. Transactions are always quick andthe staff is very friendly. Our salesman is always there when we need him, we won't go anywhere else.

lzblair

Apr 11, 2011

About two years ago, I was in the market for a new vehicle and was looking at the option of doing the cash for clunkers program. Although my vehicle did not qualify for the program, I ended up getting a fantastic deal. Danny knew that I was looking for a mini van to cart around my little ones and took me on a test drive. I purchased a 2008 Chevy Uplander from Danny Dunanski and it is working out great for us! It was affordable and is very reliable. I was unsure how the financing was going to work as it was my first time financing a vehicle. Danny was wonderful! He called me every day to update me on how things were coming and always answered his phone right away (or returned my call promptly) if I had any questions. It was a very relaxed and enjoyable experience! I'd recommend him to anyone that I know is looking to buy!

acollova

Apr 10, 2011

Danny was very helpful to me, as a first time new car buyer. He was patient with me and made sure that I was very informed about all of the cars before I made my decision. He also didn't try to sway my decision one way or the other. I was extremely happy with the great customer service that I received!

davedahlman

Apr 10, 2011

I had my son go to Merit Chev where he bought a 2011 loaded pick up truck.Dan Dunaski was the contact sales person.We told Dan we were looking at a Chev, a Toyota, and a Ford.We said we wanted to see a loaded truck, and test drive it. Then we were going to the other two dealers to do the same.Dan spent about four hours with us and one of the vehicles was the bosses demo.Then as we said we were on our way to the other dealers.We went to Toyota and did the same thing.Only they had me put $500 down to bring in the truck we wanted to see, and then come back tomorrow.We went back to Dan Dunaski and told him what we did at Toyota, he was then asked to get the financial manager and run some numbers so we could tell what the montly cost would be. By the way we told him that we more than likely would go for the Toyota.After another couple hours we had met all the folks on the sales floor, and met with the finance manager, and walked out with a very close estimate on the cost for the boss's demo.Dan said, good luck, I see you tomorrow when you come back to sign for this truck.We went to Toyota, got to see no truck, got a runaround why they were to busy to respect the $500 ernest money, and couldn't show us the top P.U. we were going to buy.We were outa there.Never went to Ford.Went right back to Dan and bought the bosses truck. It is a beauty!A week later, my daughter totaled out my Park Avenue.So I went right back to Dan, told him my needs. And walked away trading in my Saturn.I left with a 2010 Suburban and an Impala.I was treated honestly, respectfuly, and was openly communicated with.I tell every one who asks, Go to Merit, See Dunaski and he will take care of you!.If he is not there, don't worry-grab anyone they all will treat you well.The Sales floor is great, The service writers are awesome and go out of there way to help you. (I also have seven years past experience with working with Volkswagon and Buick as a journeyman, New Car Prep mananger, Warranty Manager, and Service Writer).So I judged Dan on his communication, conduct, and integrity towards us as potential customers. He did his professional job, and like the others I met there, injected the personal extras to be on the road to start a friendship not just a sale.So I think you get the idea, but if your not sure then you should go to Maplewood Toyota and drop some money on a top ride and wait till they are not to busy or put out to work with you, or did I mean tell you how its going to be at their convienince.Go see Danny at Merit, I guarantee it will be a good start.

Deb H

Apr 10, 2011

Almost three years ago I went to Merit to trade-in my Chevy S-10 pick up for a 2008 Cobalt. It was during the first gas-price spike so finding the specific model Cobalt I wanted was tough. But Danny Dunaski searched and bargained and got me my brand new Cobalt from over 350 miles away! Plus gave me a great trade-in price for my S-10. I appreciated Danny's hard working attitude and friendliness so much that when I needed a used truck two years later, I didn't even think twice about working with anyone else. As someone who's loyal to the Chevy name and has tried different dealers, I would recommend Danny and the rest of the sales team for their value in their customers and the postitive attitude that makes you want to come back for each vehicle purchase you will make!

lennotr

Apr 10, 2011

I recently purchased a 2009 Chevy Silverado from out of state. This dealership was very receptive to all of my questions over the phone and described my vehicle purchased exactly as it looked when I flew to see it. They were very personable and helpful when I came from out of town. Dan went above and beyond his job duties to help me with this purchase of this truck. He made the sale from out of state as easy as if I were right next store. All the paperwork was ready when I arrived and I was on my way home back to New York with in a couple of hours. The hospitality of both Dan and his dealership were outstanding. I would consider purchasing from them again in the future.

SRTK

Apr 10, 2011

I went to Merit Chevrolet because back in August of 2010 my parents had gone there shopping for a new vehicle and they were helped by a guy named Danny Dunaski, they described him as non-pushy, excited about his job, and very friendly. When the went to go pick up their new car I decided to go with them to meet Danny, as soon as I met him I knew they were not kidding, he was very personable and knowledgeable about the car they were buying. In January of 2011 I was in a car accident and my car was totaled, my parents suggested calling Danny instantly, there was no doubt in my mind that Danny was the person I wanted to work with in finding what kind of car I wanted, I ended up getting a used 07 Impala. Again he was not pushy and let me test drive multiple cars before coming to a decision, he was very patient. I would recommend Merit and Danny to anybody looking for a new or used car or any auto body service. I also had to take in my car to get a dent popped out of the fender, and I did not have a ride to leave and Danny let me borrow his own personal car until mine was finished, I consider Danny a personal friend now, not just my car sales man.

cherig328

Apr 9, 2011

I had a great buying experience with Dan Dunaski. He has a great personality and was so helpful with my new car purchase. He is very knowedgable about my Malbu and walked me through all the features on the vehicle. He made me feel right at home and I would not hesitate to send my friends to him for future sales. On a scale from 1-10, I would give Dan a major 10!!! I love my new Malibu!!

mjmallo

Apr 9, 2011

My family and I have made several purchased from Danny Dunaski and highly recommend him.He knows a lot about the vehicles, the ratings, mechanics and the expected longevity of the vehicle.Danny has a great personality and takes the time to get to know the customer so he can make an informed suggestion on make and model without pressuring the customer. He is very easy to talk to, makes sure the customer knows where everything is on the dashboard. He makes shopping for a vehicle very enjoyable.

Googs1965

Apr 7, 2011

Danny went out of his way to help get me into my new Chevy Cruze. I was going through a Home modification and starting to have problems with my 2004 Chevy Colorado. It took a little patience and a few months to get done but Danny kept on checking with me in regards to how the Home modification was going to see how soon he could get me in the 2011 Cruze! as soon as the Home modifcation was approved I had my new car within 2 days!!! Great Job Danny!

nataliajohnson

Apr 5, 2011

I love Merit Chev and gave them the best ratings overall because they deserve it. From the moment we walked in to the showroom, everyone there was so friendly and helpful but not at all pushy and I like that. I am very pleased with the price we paidfor the car. I have had my car in service twice and both times I was taken care of immediately and everything being done to the car was explained to me thoroughly. I have and will continue to recommend Merit Chev to friends & family.

newcar132

Apr 3, 2011

Everything was great because the salesperson knew about the car and did a great job selling it and even chatted a bit about other things while waiting for the paperwork to be filled out. I would recommend the dealership to anyone because of the overall experience.

bsaukko

Mar 24, 2011

Ron Hogan is a friendly, thorough, detail-oriented salesman who takes the pressure out of automobile buying. Everyone there is professional and provides exemplary customer service. I would gladly recommend this dealer to anyone who is looking for an honest place to buy their next vehicle.

buswr

Mar 21, 2011

Gaving dealt with the Merit people for many years, I highly recommended them. The people are knowledgeable, service is prompt and precise and the cars purchased have been reliable and efficient. The Merit folks also make service convenient and fast (including early/late service hours and a good place to read or work if one waits for the car). All around, it's been a fine experience.

driverstst12345

Mar 20, 2011

Ron Hogan at Merit Chevrolet was great to work with! He found our family the vehicle we were looking for right away, and gave us a great deal!! We would recommend him to anyone we know that is is need of a new or used vehicle. We let everyone know about how well we were treated.

Ntroje21

Mar 20, 2011

Ron is a model salesperson who does not come off as the typical sales person that is pushing a sale. It really feels like he trying to match your needs. I work in sales and I hate being soldI like working with someone who sells like Ron who is patient and let's me explain what I am looking for. Others need to emulate Ronsstyle.

Barb Hogan

Mar 19, 2011

I have been buying cars from Ron Hogan for almost 15 years now. I would never think about going any place else. Ron has always gotten me a great price (I do shop him) and most importantly he takes care of me when I need work done. I have referred many poeple to him that he has done the same for. I think the whole dealership as a lot of standup people working to help everyone.Merit Customer,Barb

chvyboy

Mar 15, 2011

Dan with the help of chad found me a used car to drive to work. I have bought new and used vehicles from merit and used there service and bodyshop and have had nothing but good things happen. Merit is the best dealership.They have a good group of people working there.

fhegg

Mar 15, 2011

MIKE STRAELE & STAFF ALWAYS PROVIDE ME WITH GREAT CUSTOMER SERVICE--FROM SERVICE TO SHUTTLE DRIVERS. I WOULD GIVE THEM A '10' IF I COULD. I'VE BEEN DEALING WITH MERIT SINCE 1995 AND HAVE BEEN VERY SATISFIED. I WILL RECOMMEND MERIT TO MY FRIENDS. THANK YOU.

JPOIII

Mar 15, 2011

I have worked with this dealership for many years and have always been satisfied. Whether it was for warranty work or just an oil change I always felt treated like a customer should be. Over the years, I have either purchased or referred others for more than 20 vehicles. I would have no problem suggesting this dealership to others.

Bill317

Mar 14, 2011

I found them to be helpful and knowledgeable when explaining the work to be done. They explained everything I had questions about and afterwords asked me if I had questions about the bill or work done. Very courteous and pleasent to work with. I have recommended to serveral friends.

Chevy 123

Mar 14, 2011

Great Dealership and outstanding service experience. Purchased a new Equinox in 2010 and got the best price I could find. Also, we had extensive repair work done on our Avalanche and they were honest, friendly and timely. Would highly recommend Merit to anyone!

cmo55

Mar 14, 2011

Tom Krebsbach goes out of his way to make sure my company is treated fairly and professionally by the entire dealership. Tim Peterson knows his product as well as anyone in the country. He is always looking for commercial deals for my company, as he is our main sales contact. Our fleet has been treated professionally and quickly by Mike Strahley and the service department.

Foussard

Mar 14, 2011

Merit does a great job, and I continue to return to the dealership for all our personal and company auto needs. GM Tom Krebsbach is straight up, fair and does what he says he is going to do. When there is a problem Tom and his team jump all over it and get it resolved, even if it is not in their favor. Follow through is a lost art in the auto business today, its nice to see Merit knows what it means.

kakinkead

Mar 14, 2011

Tom is a very professional sales manager. He is exceptional in the way he assists customers and is always very pleasant to work with. I've always been pleased with the service at Merit Chevrolet and would recommend this dealership to anyone interested in buying a new car or in need of service for their current car.

kellymichel

Mar 14, 2011

We have purchased 3 vehicles from Merit in the past 1-1/2 years. Each time we were treated professionally all thru the process. As with all new vehicles, there can be some things that aren't working right and we call, make an appointment and they fix it right and on time. The service end is the real deal. The service people get your info and give you a card with their direct number. Also, it's nice that the cashier is close by and you can check out quickly

ktzmom

Mar 14, 2011

I have purchased my last 2 vehicles from Merit and have received excellent service. The process is so smooth and painless that I will never go anywhere else. After hitting a deer with my Traverse, I brought it to Merit body shop. They handled all the paperwork with my insurance and had it done very quickly! This was the first time using the body shop and can honestly say that I won't be going anywhere else for my vehicle needs. Merit is a one stop shop and I would highly recommended them to everyone.

mikebisanz

Mar 14, 2011

I have never felt more trusting of a dealership in my life. I felt that they really wanted to understand my needs and my price constraints and supply me with the most cost effective option. I found this refreshing considering other bad experiences I have had with others dealers in the past. Merit Chevrolet really honors their name and merits my future support. You should try them too!

robl61

Mar 14, 2011

My last car purchase was a pleasure and that's not something one always hears about buying a new car.I dealt with Tom at Merit Chev and he was friendly and knowledgeable and listened to what I wanted in my next car. All of this was easy and straightforward and made buying a new car the thrill it's suppose to be. Thanks Tom!

TT Chevy

Mar 14, 2011

I use Merit for both service and purchasing new vehicles. There pricing has always been very competitive and when it comes to service they have always stood by their work and been very responsive when there has been a problem. I have sent many other people their way and they have all had good experiences.

ehjelle

Mar 11, 2011

Service beyond service. There is nothing more important to me as a customer. Every car needs routine service, at some point they need repairs. Making this process easy and less of a hassle is important. Open late into the evening, loaner cars, and shuttle service makes service at Merit a no-brainer. Dealing with the service guys makes it seemless. Thanks Mike for you help!

evados

Mar 11, 2011

Great prompt service and follow ups... I like the honesty and fair prices!!! I got a loner car didn't have to wait around, also washed my car when i picked it up. I been to other dealerships before non stand above the rest then this service center. I recommend merit to my family and friends. never had a bad experience in my 5 years going there!!!

jmsmith6

Mar 11, 2011

I would recommend Merit Chevrolet based on their excellent customer service, knowledgable service department and courtesy rides to and from the shop are also a plus. Duane is one of the best service reps I have worked with. He will go the extra mile to make sure your vehicle has been serviced properly. He is professional when dealing with clients and explains repair services in a straight forward manner.

MBEROSIK

Mar 9, 2011

The only reason why I purchased my 2010 Chev Malibu and had prior/current auto service with Merit Chev is because of Duane Konieczny in the service dept. 5 years ago, I went through a divorce. My exhusband took care of all our vehicle needs. I had no clue on what needed to be done to service my vehicle and was extremely nervous going to the service dept as I did not know what to expect. Duane was the first person I spoke to when I pulled in my vehicle in the service dept and I cannot put into words how comfortable he made me feel through the whole process and continues to treat me the same way to this day. I make my appointments online and always make the note that if Duane is not working, to contact me so I can reschedule to a day he is there.

serbusmic

Oct 1, 2010

Awful, awful customer skills. So rude and treated me like crap because I was young, therefore I must be stupid in their minds. My remote start has not worked since I left and the way they repair cars compared to other Chevy dealerships is unheard of. I know this because I asked around at other dealerships. I am still not even sure they actually fixed the problem, but rather just turned off my CEL. I would not recommend going to them and I will never go back.

ryanandasjla

Mar 24, 2008

They screw everyone over, horrible dealership. I am a young mother and have a young 1 year old son. They seemed very friendly at the dealership I said I needed to bring it in to my mechanic and they said it was already checked out and they gave me the paperwork showing it from the mechanic, so I purchased it. By the time I got home it sounded like belt was squealing so I brought it in and found out engine is bad and the oil light and another light to the dash was disconnected so you couldn't tell anything was wrong with it. So to say the least I am having a battle with my attorney and bringing them to court over this I barely get bye now let alone buying a car with all of my money and for this to happen in one day and for them not to stand bye there cars or even mechanics.

Jeremy59

Jun 16, 2005

On the good side, everyone was very friendly. However, after my experience I will no longer go or recommend this place. To make a long story short, I was their best friend before they knew how much I could spend and that I was not getting financed. They called me when THEY needed to know something but I could NEVER get a call back or other communication when I needed service.