Used Cars for Sale at Metro Chrysler Dodge Jeep Ram in Chicopee, MA

Mark N

Feb 29, 2016

People are very nice I was helped by Sharif. Very nice nobody is pushy. Not the old school dealership very nice!!!

G & E

Dec 10, 2015

My wife and myself bought a 2016 ram 1500 the sales department was excellent there was no pushing me toward another vehicle that I didn't want they let me look around at my own pace .I would recommend them to anyone including all family members The salesperson Kyle was very knowledgeable of everything I ask him in a sales manager Mike was great

Michael

Oct 7, 2015

Went in to look at a new Jeep Cherokee. We informed the sales man (Michael) that we simply wanted to test drive the jeep and see how it rode. He went thought the "run down" of asking what we are currently driving, our budget, etc. He then tried to run my boyfriends credit very sneakily, asking for him to just "jot it down" however I did not allow him to. Knowing his credit would be run. Meanwhile we still have no driven the jeep. I told him we are here to take it on a test drive and see what we like/disliked about it. He then grabbed the key and brought us outside to look at it. When it came time for me to ask if we can finally go on the test drive he said "well here's the thing, we don't have enough plates; but if we stick around here we should be fine".... I find it very discerning that if he knew we wouldn't be able to go on a test drive in the first place why ask us everything if Michael knew we just wanted to drive it... I then asked if we could make an apt to come back later today to drive it. (When he had a plate) he informed me that wouldn't work... Very sad if you ask me...

Jessica

Sep 30, 2015

Recently purchased a Jeep Renegade from Dan(love it). He was great, showed me a few vehicles that I liked and wanted to see but when it came down to it they were not for me. He then pulled up a Renegade and I wasn't sure about it but when I took it for a test drive, I just fell in love with it. It had what i was looking for and was very comfortable.

chelton

Sep 15, 2015

We recently purchased a Challenger Hellcat and, although excited about the car, it was surprisingly great experience. Steve was professional, courteous, friendly, knowledgeable & not pushy. I typically hate walking into a dealership and was pleasantly surprised to find it wasn't a stereotypical dealership and Steve was not your typical salesman. Steve followed through with everything and made the process simple and painless. We'll definitely be back to see Steve Longey again for other cars.

Rich

Aug 3, 2015

I scheduled an appointment to get my truck serviced, needed new brake pads and rotars and a few minor things. I got great help from the staff, the tech did my work in a reasonable time wasn't waiting forever. I was offered a loaner vehicle or a ride in the shuttle van if i needed it. Overall i'm very happy with the service I received.

BECKY

Jul 10, 2015

I met with Steve Longey at Metro Jeep & he was able to provide me with the best deal around. I traded in my 2005 Ford Focus for a 2010 Hyundai Tucson. Everyone I met with there was friendly and courteous. They always had the time to answer any questions, and as a woman, I definitely did not feel like I was being taken advantage of. I left there really happy! I highly recommend Metro Jeep & Steve Longey for your car buying needs!

Karin Kelly

Jul 6, 2015

Dropped my car off for service but couldn't stick around. unfortunately they didnt have a loaner available, but their shuttle driver was able to drop me off at work and will pick me up when me car is ready. Felicia was very helpful.

Steven Koldys

May 4, 2015

I was out just to test drive a '15 Dodge Grand Caravan. The first person that met me was Pedro. Very easy to talk to and he listened to what "I" wanted in a vehicle. He rolled around the "Black Top Edition" and WOW! In my head I was sold. Pedro informed me of all the features on the car. Pedro was patient as my wife came back later that evening with me to review the car and details. I ended up buying the car that night. I have been extremely happy with the car and the service Metro gave and the time Pedro put in helping me through the process. The dealership was spotless, they offered me something to eat and drink. Amazing from start - finish. I highly recommend Metro dealership and if he is free; ask for Pedro!! Thank you Metro for your assistance.

John D

Mar 19, 2015

Had a rather pleasant buying experience here, they seem a little more honorable than most other dealerships in the Bertera chain. However their service department is useless. Nice. But useless. Brand new vehicle. Had to schedule 2 appointments to get a windshield wiper replaced. Nothing like "wow this is a safety hazard, lets get something on there so you can at least see". Nope. Pretty much got the "so long as you don't get killed by not being able to see by then, we'll have the part in 2 days". Then they put it on and forgot to take the plastic cover off it. Scary when a "tech" can't even change a wiper. Then I've got a faulty door switch. Got a call saying the part came in and scheduled an appointment a week out. Took a day off from work because of it and I get a call late in the afternoon the day before the appointment letting me the know that the part they told me was in really wasn't in and it would be another week. Wasting a day off because of this crap. These guys are worse than the cable company. JDPower just rated Dodge, Chrysler, Fiat, Jeep and Ram dealers at the bottom of their list for service. Metro just confirmed the findings of that survey were dead on. Taking my business elsewhere and I recommend that you do too.

CandyAngel59

Feb 9, 2015

I just purchased a new Jeep Compass this past Friday evening from Metro Jeep. I work with Dan and he made this transaction smooth and seamless. I really wanted this vehicle and had made my original inquiry thru internet sales. I had a car for trade in and I filled out all the initial paperwork online as well. When I got to the dealership that evening Dan was waiting for me and addressed me by name. I thought that was really awesome. I wasn't just a person to sell a car too - I was a name. So often in this world we forget that people have names. Dan had everything set up and ready to go for the appraisal on my existing vehicle and paperwork to get me into the new vehicle. I thought it was going to be a hard sell with my rather challenging credit history - but he made it work and he did so in a way that made sure I could still afford it. I am very happy with my new car. I loved working with Dan I thought he was absolutely awesome to deal with. He took good care of me and I'm sure he will continue to if I need anything in the future. I have already referred 2 of my friends to him just today. I hope they really go see him because if he can work such a deal for me - he can work a deal for anyone - go see him - he's pretty amazing. :)

William Soto

Jan 16, 2015

This was my first time purchasing a car in 10 years and Juan and Metro Chrysler made it an enjoyable experience. Juan was extremely knowledgeable and listened to all of my wants/needs of a new car. I had certain expectations when I arrived almost as the dealer was closing and Juan exceeded my expectations all the way. After test driving the car and falling in love with the car, Juan didnt go through a back and forth like Ive experienced in the past and gave me an honest deal from the beginning. Thank you Juan and Metro again, a very happy customer and I will recommend my friends and family head over your way.

Craig C.

Jan 14, 2015

My old car got totaled in an accident and was in need of a newer car. My father had a great experience at metro, so taking hes advice after not having much luck at other places ended up here. Kyle was a great sales man. Had superb customer service and was very knowledge with hes cars. I highly recommend my family and friends to this dealership and insure they see Kyle. I will diffently be back here for my next car

happytrucker

Jan 6, 2015

all the stories I hear from friends and family, that dealerships and the salesman don't care about the customer. Well that's not true for all. I stopped in here at Metro, got help right away from Marlon. He was nice and very knowledgeable of the vehicles. I was interest in one of the left over 2014 models, which he got me a really great deal on. Thanks Marlon and the rest of the team.

New Wheels

Dec 15, 2014

Walked in not knowing what to expect. Found the perfect vehicle for the best price! I couldn't be happier! Thank you Metro Team for everything!! A+ Definitely recommend!

Mueller

Nov 14, 2014

I recently got a new Ram Big Horn. This truck is unbelievable, got a good price on it, with my salesman putting in the effort to accommodate me as I had to drive some distance to get here.

TMichell

Nov 14, 2014

I was looking to get into a better car than i already have. I ended up stopping by Metro to see what was available. The salesman who helped me was great he showed me a few used i was interested in. We did some paperwork and i ended up driving home in a new car(well new to me).

yoloDi

Oct 2, 2014

i just got my first car here last week. its a nice place, dealer is very enthusiasm. all the service prefect. i would like to buy another car here if i have money. it a good place to have a car! !

celticsfan88

Jun 13, 2013

I went in to test drive a vehicle that I saw on cars.com. Right off the bat the salesman acted like I was wasting his time. Maybe because I am only 25 years old he figured I wouldn't be able to afford the car, however that wasn't the case. The test drive was awkward because the salesman was rude. When I told him I didn't like the car I test drove he seemed to lose all interest in me, as if that was the only car for sale on the lot. The sales manager wasn't much better. He made it seem like I was making his job difficult because I didn't like the car I test drove. I thought the whole point of a test drive was to see if you liked the car, correct me if I'm wrong. The facility was nice as it has recently been renovated, but that seemed to be the only nice thing about this experience. I probably won't go back.

Betty L

Apr 9, 2013

I brought my car in for service I needed new brakes and my oil changed. I was helped by Patrick one of the customer service attendants. He then took me into the waiting area which was pretty comfortable compared to others I have been to and my daughter got to play in their kids room. This is going to be my place for service.

Anthony B

Apr 9, 2013

I just purchased my new car at Metro. John my sales man was very helpful and nice, the building is new, when waiting for a available finance manager,john showed me to their coffee bar and waiting area. the experience wasn't as nerve racking as i thought it was going to be. I would recommend this dealership to anyone.

Sal

Apr 7, 2013

Came in looking at a new Ram 1500 that ended up being too much over our budget. Kyle showed me the 2012 Ram 1500 big horn they had and assured me it would be in my budget. I drove it and fell in love. It was a preowned with 10000 miles on it but had all kinds of extra options that the new one we were looking at didn't have. I went in to the finance office and met Mike who blew my expectations away. Definitley would recommend this dealer to a friend or family member.