Used Cars for Sale at Metro Ford in Chicago, IL

Tunisha Rice

Jul 18, 2016

The service was great and your staff was excellent.

Lauren Leverette

Jul 17, 2016

I just went to got get a system update for my car. They lady who help me out was so nice and explained everything very well.

Pricilla Reynolds

Jul 12, 2016

Everyone was very helpful and the service was completed within a decent amount of time. I received an oil change and car wash.

Melvin Shavers

Jul 8, 2016

I have an f 150 that I purchased here and have allowed metro ford to service my vehicle! I have alway been giving great service with smile and it doesn't take all day! I will only allow metro ford to service my f 150 unless I'm out of town!!! Thanks Metro Ford

Bertha Rhyther

Jul 7, 2016

Pleasant and friendly staff. Always a great visit.

Refugio Carrejo medina

Jul 5, 2016

Good treatment to clients, great service , will come again

Audrey Quarles

Jul 5, 2016

My experience at Ford Dealership was very helpful. My Ford Fusion was due for oil change and I came in and the service department took care of my car. They did in an timely manner and when done explained what was done. Thank you.

Maroin Hill

Jul 3, 2016

Your service advisor was pleasant and explained what repairs were needed.The gentleman who drove me home while my car was being serviced was also pleasant.My only complaint is that some services seemed to be billed twice: B and H on myinvoice both refer to spark plugs, and the $99.95 labor is listed twice.C and F both refer to fuel injection cleaning service. Please explain.For several years, I have purchased Ford automobiles, and I would like to continuedoing so.

Gerardo Cardenas

Jul 2, 2016

I took my Mustang 2007 for a recall and it was fixed fast,efficient.Thanks Metro Ford!.

Maria Reyes

Jul 2, 2016

I was impressed with the timely completion of the repairs. I had anticipated a lengthy return of my van and had planned other alternative transportation. I was surprised when I received the call that the wok had been done. I was impressed with the customer service I received throughout. Everyone was polite and attentive to my needs. The repairs were completed and my van returned washed and dry. Thanks! Awesome teamwork!!

Alferdo Castro

Jul 1, 2016

Over all it was great service and good customer care

Tara Young

Jun 30, 2016

02 Ford Escape..took car in for recall..service was excellent didn't take long..I was satisfied..Jessica was very informative and helpful..love the blue metro ford bags came in handy..

Bernardo Villarreal

Jun 30, 2016

The employees are very good, the only think I will suggested is that they should let as know whilewe are on the waiting area, specially the person that is in the desk should be more aware that customer should wait that long, this time they totally forgot, and wait for a almost 3 hours for an oil change is a pretty long time. It was only one more person in the seating area so there was not a busy day.

Rufus Guy

Jun 29, 2016

I have a 2014 focus..service was great..the staff werr very helpful

Richard Fuentes

Jun 28, 2016

I purchased a 2016 Ford Fusion. I came in to have my first oil change since Ive had my car. I called the service department to set up an appointment and I was told I didnt need an appointment, just show up. So I did and i was greeted by Maria in the service department, she quickly asked me to pull my car in. She took all my information and then she led me to a waiting room with big comfortable chairs and it was nice and cool. I didnt mind waiting while my vehicle was waiting to be serviced. Once everything was complete she gave me my copy of the mechanics report. My car received a clean bill of health. I got an oil change a complete inspection plus a tire rotation. I will definetly be coming back for any warranty work and basic maintenance work.

Frances

Jun 24, 2016

Luis was very polite and thorough. He made sure I understood what your service involved. He told me I should change the wipers (I said I could do that myself), the fuel filter and the spark plugs. I told him to go ahead on the filter and the plugs. I appreciated his thoroughness since I'll be taking an extended trip in a few days and need to know that the car is OK. I didn't have to wait as long this time as the last time I brought the car in, and I appreciated that. Luis was very helpful and professional.

Karina Aguilar

Jun 23, 2016

Had to get trunk repaired and was met with friendly and excellent Service!

Dan Davis

Jun 20, 2016

The Service Department treated me very well and my car was returned within an hour!

Brandi Miller

Jun 16, 2016

They was truly helpful to me with hookinh up my Sync for me and I got a free car wash with my oil change.

Cecelia Mcmurray

Jun 14, 2016

My experience was a very good one the staff was great. My vehicle was taken care of right away.

Laveta Glass

Jun 14, 2016

Your service representative, Maria, was the first to greet me when I pulled to the service department. She was pleasant, professional, well informed and very responsive to my questions about service recommendations. She does your service department Proud.

Owinda Morchbanks

Jun 13, 2016

My experience was great!! The service was quick, and they even washed my car. Special thanks to the owner, Mr. Patrick Milligan, for knowing the value of prompt customer service and working in the Service Department to ensure a great experience for Metro Ford customers.

Regina Williams

Jun 13, 2016

-Service was reasonably priced-Courtesy vehicle was awesome-I love this place :)

Joseph Davi

Jun 12, 2016

Metro provided fast service and also diagnosed the problem right on the first visit. Price was totally fair and overall a great experience.

Concepcion Carares

Jun 12, 2016

It wasn't a hassle and very friendly customer service.

Suzanne Yousfi

Jun 10, 2016

I purchased my Lincoln 18 months ago and bring it in for an oil change when it's time... The staff are always welcoming... and professional in their treatment... This time around I had a problem with the remote key fob.. I actually stopped at a Lincoln dealership and was given the runaround about looking at it... etc... I called Metro and was told immediately to bring it in and they would check it out for me... They fixed it without any question... I have found over the years that anytime I need something repaired or looked at Metro Ford is ready to help me out... There is never any hesitation on their part... That's why I travel as far as I do to take my vehicles to Metro Ford... I know quality service when I receive it....

Ronald Jackson

May 23, 2016

The service at metro is wonderful, and the people are very helpful, and the manager (Marvin) is superb! I will always recommend my friends and family to Metro Ford. They are best little hidden secret in the inner city and wonderful to do business with. When you leave, you feel like a friend has just done you a big favor. I cant say enough on how satisfied I've been since the very first purchase and visit with the staff at Metro Ford, you leave feeling that the job was well done, Thanks guys!

Rebecca Harris

May 14, 2016

This is the second car I have bought from Metro Ford. I would have had the first one, a 2014 Ford Focus, for a much longer time than just two years, but it was having problems with the transmission computer. After talking with Avery, and thinking about what was possible with my budget and what was available, I decided to trade it in for a 2016 Ford Fusion. I am thoroughly enjoying it, and even though it was a long morning and my parents and I came earlier than expected for Avery, he was very helpful and patient working with us, looking into things, and coming to a price I was able to afford. Everyone I have dealt with at Metro Ford has been pleasant to deal with and very helpful, even the guys who helped move the stuff in my trunk to the new car. I also appreciated the full tank of gas! Thank you! I have told my friends and family about you guys.

Cynthia Lowe

May 13, 2016

Special Thank you to Maria! She s q u e e z e d me and my 2003 Ford Focus SE in to your schedule on May 9th when I had my car towed to your facility (my Very first time there). My car is 13 years old but, it has never stopped on me in traffic and it had been doing so almost daily since a tune up my car received about a month ago at another company. When I would try to start it, it would resist, with shaking and rumbling and then shut-off. On May 9th when I attempted to go to work, when I tried to start the car, the engine light came on (that's never happened). I called for towing through AARP and when I arrived to your facility, Maria took care of Everything on my behalf. Making a long and disappointing story short, Metro Ford came to my rescue. I told Maria, I will be coming back to Metro from now on.

Joseph Johnson

Apr 28, 2016

I had to bring my car in for scheduled service and to get my left brake light replaced. The service was good and speedy in getting everything taken care of.

Waketti Williams

Apr 13, 2016

I know when i come in get my oil change, never had a problem with the services. and any question i needed to ask or something like that! you guys all ways have a answer for me period.... SO KEEP UP THE GOOD WORK GUYS at (METRO FORD DEALER) ???

Mary

Apr 12, 2016

Went shopping for a Ford truck. Kevin Ruscio was excellent . Gave us the info we needed to decide on which truck to buy. This is my family's place to buy a car/truck. Pleasant experience. Thanks Metro!!

Barry1626

Apr 2, 2016

I had a problem with the headlamp wiring twice the headlamp burned and went out they found the problem replaced the entire headlamp & wiring. Second problem I could hear rattling when I drive. The technician test drove the car with me heard the noise found it order the anti rattling clips replaced them within an hour I was done. Service technician was amazing polite and very detail in finding the problem and fixing it he made sure I was happy. Marvin was excellent in his assistance with getting the technician to take me out on a test drive and asking him to do what he could to fix what every noise I heard. They are extremely professional and I would return for service to my vehicle every time. I'm always greeted with a smile and customers first that's what I love about Metro Ford!

Isaac Blalock

Apr 2, 2016

Very professional,knowledgeable, courteous service is what I receive every time I have to take my car in.

George Chisum

Mar 26, 2016

The service woman Maria and your service Technicians our excellent. Metro Ford sure knows how to take care of their customers. THANK YOU!

Alejandro Santiago

Mar 21, 2016

EVERYTHING WENT WELL GOOD THE SERVICE WRITER LUIS WAS AWWWWWSOME THANKS FOR EVERYTHING AGAIN

Kimberly Ernst

Mar 21, 2016

I had purchased a maintenance warranty because I was leading to believe I would be able to go to any Ford dealership for service. This turned out to be false and I was turned away from a few Ford dealerships for service while trying to use my warranty. So I would just go to the nearest jiffy lube or such to have it serviced instead of dealing with the hassle. I was later diagnosed with a few issues outside of my warranty. Which I felt would have been found had I not been forced to take my vehicle to non Ford service departments. So I called corporate about the issue they did nothing. Thanks in called Metro Ford, whom I purchased the vehicle and warranty through to informed them of my situation. Kevin told me to bring in my vehicle right away set me up in a loaner car and fixed all the issues with my vehicle at no cost to me. That's simply great service from people who stand behind their products and promises.

Cecelia Mcmurray

Feb 2, 2016

The service was excellent and done in a timely manner. The representative was very professional and polite.

Armen Alvarez

Feb 1, 2016

Every time that I have to go back for service they do it quickly and with professionalism.

Dennis Kucharzak

Feb 1, 2016

My car needed a wheel bearing that needed to be ordered, I was given a loaner- a Ford Escape, Wow, now my wife wants one in Metallic Ruby Red! Got my car back in good repair...no charge, bumper to bumper guarantee. Thank you Metro Ford.

Gabray Carter

Jan 28, 2016

Everything went very smooth and fast but i wish that I could have use a courtesy car for a few hours but they said they didnt have anymore

Erick Ocampo

Jan 18, 2016

It was a fast service and they did a really good job

Randal Harris

Jan 9, 2016

I was very pleased with my recent oil change & checkup on my 2013 Mustang. The service rep took care of making sure I got the best deal on my service. It took a bit longer than anticipated for an oil change (2 hours). But they were very busy that day with many customers needing service. As a resident of Chicago, I appreciate businesses that are still in Chicago. They are not a massive dealership, but I appreciate the local neighborhood dealership that feels more like a local neighborhood store than a mega store in the suburbs.

Scastillodocmd

Jan 8, 2016

What a great experience. Went to the Internet and their price was below everyone else's. I called in and talked with a sales manager and explained it was kind of far for me and I didn't want to hang out all day. They got me a super low rate and gave me all my info ON THE PHONE and let me know what everything else was going to be. I came in to the store and was out within an hour. How cool is that! Sooooo easy! Thank you. I will be back . Samantha

Gwendolyn Monroe

Jan 8, 2016

I finally after 2 years of bring my vehicle to Metro about my radio, I had my radio fixed. Previously on several occasions was told I needed a new one; although the radio and cd player worked. I had a blank display screen.There was a miscommunication between your staff and myself, but everything was resolve.I previously referred Alfred and his wife Beatrice Dellahousaye, and they are satisfied with the vehicles that they purchased.A little disappointed that the car was not washed, but just a minor disappointment.

Dan Davis

Jan 5, 2016

I had serviced my previous car at Metro Ford since my original dealer closed down. The service department has always been very helpful to me so with that plus the fact that I love the Taurus SHO, I decided to buy a new one at Metro Ford. Marvin and Avery located a gorgeous SHO and closed me with a great deal and financing. I drove away a few hours later.

Vic

Jan 1, 2016

Love my new Explorer. Some of the best prices on the net. Really a great buying experience form beginning to end. muchas gracias Metro

Beverly Covington

Dec 31, 2015

I was having trouble with the wiper it kept coming off the fix and I was on my way it snow and rain and was cold that day I have been a customer at metro ford since 1988 I have brought ten cars in that time I'm very please with the personal and services ?

Victor suarez

Dec 31, 2015

Thank you so much. Love my 2014 explorer. Best prices around.

Vincent Davi

Dec 24, 2015

The work required was done in a timely manner with quality parts at a fair price.

Chrisandra Rogers

Dec 24, 2015

I've been coming to Metro Ford for three years, to have my car serviced! I appreciate the fact that it is first come first served!!! I appreciate not having to sit in the waiting room for hours trying to get waited on! The staff is superb, and if there is going to be a delay, they notify me immediately! Thank You Metro Ford!

Eric Hall

Dec 22, 2015

Thanks I appreciate the service. They handled everything very professionally

David Bleichroth

Dec 7, 2015

JUAN IS THE VERY VERY BESTEST IN THE WHOLE WORLD! THE BESTEST I TELL YOU

Vanessa Smith-clay

Nov 30, 2015

Very good, the wait was good. I have question that was answer. For the very first time everyone was friendly and I like that.

Jearldine White

Nov 22, 2015

Service provide on my car was excellent and the staff was helpful.

Mery Pocius

Nov 11, 2015

The problem was slow leak caused by a nail. Your man x'ed off the holes for me. I have been having a series of bad luck with my tires (3 as a matter of fact). He was thorough and the tire was repaired and I was out the door in time to make my appointment that morning. Also, I want to say thanks for the pop corn.

Judy Thomas

Oct 27, 2015

I was pleased to see a female working in the Service Department. The Service Department forgot to put the reminder for my next oil change on the driver's side window. Thanks! A pleasure to do business with you! Judy Thomas, 2011 Ford Edge.

Christine Rankins

Oct 21, 2015

Ford Fusion was serviced due to recall. The service was great and the staff is always helpful especially Tony and Wan.

Natasha Spralls

Oct 9, 2015

My car dealership with Metro Ford service department experience was great and pleasant.

Brian Davi

Oct 7, 2015

Great service from a company that cares about their customer. Thanks!

Jennylynn

Sep 11, 2015

Great sales department. There prices were lower than all of the other ford dealers we called and it was fast and easy. A little out of the way but well worth the trip.

The Spiritual Life Motivator

Aug 21, 2015

My salesman, Andre Smith exercised gentleness, along with patience during our initial purchase of an Explorer, as well as in my return visits. Typically, I am a hard-nosed, complaining customer in most places I go, because many places wherein I've done busy would sometimes changed after purchasing their goods/services. If my salesman was not in then, I was handled with the same trustworthy hands by others on the team; GREAT WORK Metro in CHICAGO! They truly showed me a NEW meaning of "Customers are always right."

JD

Jun 11, 2015

I went to Metro Ford this week and we discussed a Ford Fusion over the phone. I told them of my situation ahead of time, and since the car was going for a good price for a 2012, they pressured me to come in on that particular day rather than the day I preferred. With that said, we negotiated (we as in the Internet Manager and the Sales Manager) a note around $230/month and they told me that they would definitely be able to work with this. Being optimistic, I drove in an hour and a half commute (in traffic) to take them up on their word. When I got there, they introduced to me to this other sales employee who would then take over the whole process of financing. Fine. What would then infuriate me was when he immediately told me that the Fusion wasn't a go because of my situation and that the car did not have any book value; quick question, you didn't think it wise to discuss this over the phone? Let it be noted that they did run my credit over the phone as well, so during that conversation they could have told me all of this rather than wasting my time. After that occurred, the sales person whose name is now coming to me as Alex, took me across the lot to an upstairs building where he showed me a 2012 Hyundai Accent that needed a jump when he tried to start the car. This car wasn't in any listing on the website and I didn't have access to any prior knowledge of the carfax. Along with this, the car was too small for my liking, and had noticeable scratches on the exterior and interior. When I told Alex that I wasn't quite fond of it, he told me, "Yeah but it's something to get you started." So in other words, that's the only consolation in buying a car? I don't think so. I left the car where it was and Alex then told me that there was nothing else he could do unless I would be able to pay a note of $350 and with my budget, that wasn't happening. I'm the type of person who likes to work with what we've already agreed to and just because I'm in your presence does not mean you are then able to persuade me to your "deals." On the very little bright side, customer service was prompt and they made sure to reach out to you simply because they want your business. If you do decide to go to this dealership, make sure you get all the facts over the phone and CONFIRMED, otherwise you may be setting yourself up for a huge waste of time and a heap of frustration.

IndianaJones

Mar 27, 2015

Good Selection, Good Prices, Friendly Staff. Will recommend to my friends!

Tony Alvarez

Apr 23, 2014

What a great place to do business with. I came in with a print out from cars.com on a used 2011 Fusion and my credit score was in the mid 500's I put down only a thousand dollars and they got me a great payment through a real finance company. THANK YOU METRO FORD

Dee

Feb 12, 2014

Experienced, professional, and caring people. I will keep them in mind for future auto purchases.

Alex and Susan

Jan 1, 2014

As consumers who would prefer a root canal to the prospect of shopping for a car, Metro Ford is the only place to go in all of Chicagoland. Everyone on staff took time to introduce him/her self, was courteous, and best of all, no one tried antiquated "hard sell" tactics on us. The owners took the time to introduce themselves, which we have NEVER experienced. Our female salesperson was a very welcomed change of pace from the usual "guy" environment. On a scale of 1-10, Metro Ford on Western Avenue is a 10 for value and overall experience.

Tisha

Nov 8, 2013

These folks really know how to treat a customer. I saw a vehicle online and it was the best price I could find. So I called Alex and he guided me through the online application process and within a few hours I left with the vehicle I wanted with awesome financing.... Thanks Metro! Tisha

Robert Sigel, Roseco Auto Rebuilders

Sep 27, 2013

We have been customers of Metro Ford service and parts departments for many years. Always professional and helpful each time we call. We appreciate the personal service we receive, unlike the chain mega-dealers that are consuming the market. We heartily recommend Metro Ford to anyone who asks us.

Arthur

Sep 25, 2013

this dealership has great customer service they will bend over backwards to help you get your car finance from you I was there for about 8 hours I could not make a decision and they had way more patience than any other dealership great customer service

mfmcdonnell

Feb 21, 2013

Covered my repair under a service contract I had from my new car purchase. Happy the repair was covered and had no out of pocket expense.

MoniM

Sep 18, 2012

My husband first bought a F-150 there in 2006 since then we have been going back to get our service done at their service deparment and they always take care of me. We have purchase two more vehicle since then. It's a family oriented business and they treat all their coustomers like family.

Jaykay

Sep 17, 2012

Best price. Great service....will do business with again...