Used Cars for Sale at Metropolitan Ford in Eden Prairie, MN

Drillcowell.com

Sep 6, 2016

WHY? Because the expert service I and you deserve! Sales & Leasing Consultant!I have talked to Patrick O'Bryant a number of times he has the answers.I purchased F-350 SUPER DUTY truck from him & I'm well Pleased 6.2 gas engine single cab for my well Rig Hoisting to mount on, Very Pleased! I Own and operate Drillcowell.com Minnetonka area Quality Service & Repair, since 1972

f150

Sep 6, 2016

Toney Reyes made the truck buying experience easy. His knowledge of the fleet and recommendations were on point. Would buy from Metro Ford again and again.

Wylene 0613

Sep 4, 2016

Everything was explained very well and thoroughly. Bob was a Very friendly sales person and Made me feel comfortable with the process and explained to me the different options that were available.

Cory Roberts

Aug 30, 2016

I drove from Colorado to purchase a Ford SVT Raptor. No surprises when i picked it up. Quick and easy purchase, fair price, good customer service.

Edge Fan

Aug 25, 2016

Tony was very knowledgeable and helpful in handling all my questions and walking me through the purchase of my new car. He helped me solidify my feelings on the vehicle I wanted by getting an idea of my desires and then showing me a couple of different options. He entertained further questions and this allowed me to pinpoint the type of vehicle that would be best for me. Tony was very helpful in explaining pricing and options. He was very helpful throughout the process and provided great customer service.

Dlow

Aug 3, 2016

I traveled from the east side of the twin cities so I wanted to get some info before driving over. Tony and Matt were able to get me into the truck that I was looking for. Everything was ready when we arrived to close the deal over lunch. Great service.

Mustang to Explorer

Aug 1, 2016

I shopped several dealerships in the Twin Cities for our new Explorer. I purchased our last vehicle from Tony so I promised to give him the last shot at our business and he came through again. Knows his products and pricing. Also knows how the gimmicks at the other dealers work. Another Ford dealer in Minnetonka played a bait and switch on us. We made an appointment to go see a vehicle, and it magically sold the night before. Once again, Tony and Metropolitan played straight with no games or gimmicks. Great job Tony!

Jjhnsn

Jul 19, 2016

Tony Reyes was very thorough and friendly. We traveled from northern MN and was worth the trip. He was very professional . We would buy another car with them.

Dan

Jul 14, 2016

I purchased a car for my son last week. We had unbelievable luck when we ran into Ilaisa (Isiah) at Metropolitan Ford. Ilaisa sold me my other son's car from a different dealership. Ilaisa is very friendly, listens to what WE want, asks the tough questions, and realizes his reputation is on the line with every car he sells. It is apparent from the beginning he wants our repeat business - which he has earned.

maggiej

Jun 20, 2016

I have dealt with Patrick O'Bryant and he is very knowledgeable and very friendly. He helped me with information and helped me make the best decision.

RJ

Jun 20, 2016

I had a great experience with salesman Patrick O'Bryant. He was patient, knowledgeable and worked with me to find the right and best solution for my needs. I wound up just selling my car to Metro Ford and not buying a new car from them and still had a very pleasant experience.

Melissa Halvorson

Jun 15, 2016

I had a great experience with Patrick at Metropolitan Ford! He was incredibly patient, helpful and knowledgeable all of which are very important for first time purchasers of a new vehicle (like myself). My father and brother both purchased new vehicles with Patrick within the last year so it was a no-brainer to head his way! He made the financing options easy to understand, responded to emails and calls in a timely fashion and answered all of my questions with ease. Ultimately, I couldnt be more pleased with Patrick, Metropolitan Ford, and my brand new 2016 Ford Escape SE!

Todd A

Jun 13, 2016

We went through the online services provided by Metropolitan Ford and had a great experience working with Tony. He kept us informed as to what time would be best to meet with him so he had time to get the vehicles ready for us to look at. When we arrived the vehicles were ready to test drive.We ended up purchasing two vehicles from Tony that day. After all the paperwork was complete Tony took our daughters individually and showed them how to use the controls in each of the vehicles as they will be the primary drivers. He did an awesome job explaining everything. We will definitely be back in the future for our next purchase!

Nancy

May 26, 2016

We had a really good experience purchasing our car with our Sales Adviser, Tony Reyes and Metropolitan Ford. Tony was responsive, honest, and didn't put a lot of pressure on us which left us feeling like he wanted us to have the right car for our family not just any car. He is a man of integrity and I have no doubt we will buy another car from him in the future.

Grady White

May 2, 2016

Tony did great job going over the vehicle and Eric put together the numbers in a professional manner. they were fair, honest, to the point, friendly and good listeners

Jeremy Hogan

Apr 29, 2016

Went in to just look at some options on the F-150's looked at 2-3 and found the best option on the lot for me. Added some features and I got a new truck. Tony Reyes is awesome and very professional along with the whole staff. 2nd vehicle purchased from him in 1.5 years for the family.

Jeanette

Apr 23, 2016

Found a Ford Escape on our first visit,and the color was just what I wanted! Tony Reyes knew everything you would want to know about every type of vehicle and also knows all about the technology of the cars. Very quick in geting back to us, if you have any types of questions.Highly recommend.We also received a Costco discount.

Holly

Apr 12, 2016

Dean La Fleur quoted me the best deal in town and tried to save me money at every turn. There was no deceit nor pretense. He was honest and level. I appreciated his enthusiasm and follow-through.

Nate

Apr 11, 2016

Not what you would expect from a car purchase experience - - My request was responded to promptly and thoroughly, - Follow up was just right - not pressured, but not forgotten- Received a great deal on a great car- Salesman Dean was great - personable, informative and honest.- Financing process was painlessCouldn't have asked for a better experience with my new purchase. Will definitely return to Metropolitan Ford and Dean to look for my next purchase and will recommend to others that they do the same.

EdgeGirl

Apr 5, 2016

The experience my husband and I had leasing our new car was very easy and painless. Dan was a great guy to work with, he was friendly and helpful. We will definitely look at a Ford when it's time for our next car!

scott&donna

Apr 1, 2016

My wife and I found the vehicle purchase to be very enjoyable. This includes working with Dan Beckman as well as the staff in finance and service (for installation of optional equipment purchased). They all definitely went the extra mile to be sure of our satisfaction with our new F-150.

dj12

Mar 30, 2016

This dealership partners with Costco to make purchasing a vehicle a streamlined process and salesman Dan Beckman paved the way. I heartily recommend this program and Dan to anyone who dislikes the "normal" car buying process.

DgExpedition

Mar 25, 2016

I recently had a very enjoyable experience buying a new car at Metropolitan Ford. My salesman Dan Beckman was great to work with. He was very personable, professional, and responsive to my requests. I did a lot of research and felt I got the best deal at Metropolitan Ford. I'm very happy with my experience and my purchase. I'll definitely be calling Dan for my future purchases.

CaseBud

Mar 21, 2016

Metropolitan Ford Eden Prairie continues to maintain excellent customer service. I've been purchasing vehicles at that location since 1991 and under the Metropolitan Ford name the previous ten years. It's much like a family reunion seeing mostly the same staff on each visit. Lakes again all!

Bobo

Mar 20, 2016

Patrick made the experience the best I have had in a very long time. He listened to what I wantd and found the perfict fit. Then took the time to show me all the features my Escape had to offer!Thanks Again Patrick

tctommy3

Mar 17, 2016

GREAT Sales department PATRICK O'BRYANT is awesome salesman and he new his stuff thank you metro ford for your professional sales staff, from the door to the lot

jonl1990

Mar 15, 2016

Metropolitan had the best price in the twin cities market for any Ford Fusion and Tony Reyes was a pleasure to do business with. Tony was honest, responsive and very patient throughout the process of determining the best vehicle for my needs and wants. I will recommend Metropolitan Ford to my family and friends.

Sammy

Mar 11, 2016

I would just like to say the car buying process with Uncle John was seemless and hassle free. This guy was the best I have ever bought a car from.

Fordbuyer4life

Mar 10, 2016

Fantastic salesperson. Best of them i have seen in 20 plus purchases . He is the only one i will come back to. If you want the best experience you have ever had go see him.

KMEscape

Mar 10, 2016

I had car shopped previously and was showed and told to test drive vehicles I was not interested in which really irritated me and made calls to dealerships and calls were not returned. I went in without a appointment just to look and see what prices were and was greeted by Dan Beckman who answered all my questions and took a true interest in what I wanted. Needless to say I drove out with a new Escape and very satisfied. Thanks Metropolitan Ford and Dan Beckman

Loid A.

Mar 4, 2016

If you ever feel the need to buy a car, I'd recommend Dan Azar at Metro Ford. I enjoyed his no pressure sales experience, felt like he was selling to my needs, and had a good time in the process. Much different than other car shopping experiences I've had.

dkubal

Mar 4, 2016

My experience with Metropolitan Ford was excellent. Dan Beckman worked quickly to find the exact vehicle I was looking for and within my limited time frame. I would recommend looking him up anytime you want or need a new vehicle.

Gin

Mar 4, 2016

I referred a co worker to patrick and he went out of his way to get them what they wanted at the best price. And didnt pressure them into anything they didnt want.will definitely refer more his way.My co worker was very impressed with the treatment they received .

Joel Flug

Mar 4, 2016

Patric O'Brian was very friendly and informative. Would recommend him to a friend. Would trust him to steer anybody in the right direction. Very good.

Rickey Holcomb

Mar 4, 2016

Great experience. Very friendly from the moment I walked in the door. Outstanding customer service. I would definitely recommend them to anyone looking to buy a vehichle.

Lindamt

Mar 2, 2016

Very friendly and very knowledgeable. Great experience! I would definitely recommend Metropolitan Ford to all my friends and Family. I left feeling very comfortable about knowing how to navigate all the new technology.

k1ck1n15

Mar 1, 2016

Patrick and maintenance crew did a great job working on my vehicle; servicing my brakes. They were fast and actually found that I didn't need all the things I thought I needed so they fixed only what I needed and the cost ended up being significantly less than I thought. Ultimately they didn't take advantage of me.

Mazdaguy26

Mar 1, 2016

Great help Won't go anywhere else for a carGreat prices excellent service Easy to get help great deal helpful Very accommodating will continue to buy my cars at metropolitan ford

kaylahollatz

Feb 29, 2016

I had the pleasure to work with Patrick on purchasing my new F150. He was very helpful with providing the information I needed. He was thorough and not once did I feel rushed or pressured to buy the vehicle. He is a genuine man and it was a pleasure to work with him and talk to him. He even stayed much later after the store closed to show me how all the bells and whistles work. The next day I received a phone call from him to check in and see if I had any questions or concerns. I will continue to work with this dealership in the years to come because of him.

mrwilkinson82

Feb 26, 2016

I was nervous to buy a new vehicle from a dealership for the first time. I've bought and sold privately a half dozen times in my life, and finally am to the point where I wanted to buy a new one, but was thought that a dealership would have some pushy salesmen, and I wouldn't feel comfortable in the deal I received. NOT THE CASE HERE... met with Patrick O'Bryant and he was very easy going and just wanted to help us find the deal we were looking for. We ended up leaving that night to sleep on it, and that made all the difference for my wife. we called back in the morning and pulled the trigger. I felt comfortable with the whole process, and glad that there was no pressure or pushiness from their end. Good work guys, and thank you!

DJMN

Feb 24, 2016

Trust me, talk to Dean La Fleur! I can not say enough great things. This was my first car buying experience where I would need to finance, after looking online I sent out a few email inquiry, within 5 minutes Dean had responded, and he and I were sending emails back and forth. After working with Michael in finance, Dean was able to get me a super deal, on the SUV I wanted, I couldn't be more satisfied! Thank you Dean, Michael, and everyone at Metro Ford!

cmhansen2000

Feb 23, 2016

No hassle, honest approach to sales! Thanks Daniel! Great location, very neat and clean service department, great Coffee too! I would recommend this dealership to family and friends.

Cpeters1978

Feb 21, 2016

We purchased a Ford Focus from this dealer. The service was second to none and would recommend all my friends and family who are interested in purchasing a new vehicle to see Patrick O'Bryant in sales for outstanding service and professionalism.

jnice858

Feb 18, 2016

Patrick o'byant and the Metropolitan Ford management team made my car buying experience so easy and enjoyable. Patrick was very patient and accommodating as I changed my mind multiple times makeing sure that I got the car that was perfect for me. I will be making all of my future automobile purchases with Patrick and metropolitan Ford. ThamksJames Peterson

ErinandChris

Feb 16, 2016

My husband and I bough a Ford Escape over the weekend and had a wonderful experience. We worked with Dan Beckman. Dan was responsive over email as we coordinated times to come in. We spent much of the day with him as we explored options and made our decision. Dan was low-pressure, honest, kind, and helpful, making the decision very easy. I would highly recommend Dan at this dealership! It was certainly the best car buying experience we have ever had.

Aneemal33

Feb 4, 2016

Dan was very helpful and explained everything, answering all our questions with out any high pressure sales tactics. I would purchase a vehicle here again.

lilsnickers2108

Feb 4, 2016

My husband and I first chose Metropolitan Ford because Dean reached out to us in an email and phone call after I used TrueCar.com. He respected that we would get back to him in a few days once we had discussed things more, which I liked unlike Freeway Ford who kept badgering us with multiple calls and emails from different salesmen.Our experience at the dealership was great. I pretty much knew exactly what I wanted and the price I wanted (from looking at Metro. Ford online), but when we go there the Ford Escape I wanted was sold, but Dean was really helpful and gave us some great info. about the difference between the 1.6L and 2.0L EcoBoost, so we ended up buying a 2.0L EcoBoost Escape that night at the price we saw before coming into the dealership, so there were no games or gimmicks. The 2.0L was a little more expensive, but with all the money off we got and the 0% APR financing for 5 years, it was well worth it!Thanks Dean!

Michael11

Feb 4, 2016

I really had a good experience leasing my new 2016 Explorer Sport. Tony Reyes is very knowledgeable regarding product as well as the leasing processes. He took quality time to discuss my options. With the help of Matt, we were able to agree on monthly price so that it was a win-win contract.I look forward to continuing my relationship with Tony and Metropolitan Ford in the future.Best Regards,Mike

chris

Feb 2, 2016

Good service and good communication. Left truck there in the morning and got the thumbs up call by 2:00. Truck was kept clean and

David

Jan 28, 2016

Mine was an Internet sale where I worked exclusively with Dan Beckman. He was completely honest and trustworthy answering all of my detailed questions over several phone calls. I flew in and picked up the car in person and it was exactly as the photos depicted and Dan personally described to me. I drove it over 2.000 miles back home and enjoyed the experience. I could not be any more pleased with Metropolitan Ford and especially Dan Beckman. David

Jack

Jan 28, 2016

That edge has a lot of miles and does serveral long trips each year glad you recalled when you did kind of a safety worry to know the gas tank was that rusty.

Elaine

Jan 26, 2016

I received awesome customer service from Dan. He's patient, friendly, and answered all my questions. After purchasing, he also taught me tips and tricks for maintaining and enjoying my new car which I found very helpful.

MagneticEscape

Jan 26, 2016

We recently bought a new Escape. It was our first visit to Metropolitan Ford. The dealer representative (Dan Beckman) worked with us on the specifications we we were looking for and did a nice job explaining the features of the vehicle!

Brichens

Jan 23, 2016

So glad they could shuttle me home and back- super and perfectly on time so I could deal with a work conference call and getting to an out of town hockey tourney on time

Allen T

Jan 22, 2016

Bought our new Escape there in 2012, Jerry Chapman was our sales person. He was great to work with. Will definitely look to him when we are next in the market for a new vehicle. I have been getting all of my service done for this vehicle at Metropolitan Ford. They are always very friendly and get the job done quickly and it's right the first time!

Dave

Jan 21, 2016

Brian Burt was great, he explained the services required and the pricing. Vehicle was ready on time and final cost was exactly what was quoted.

JERRYHOBBS1

Jan 20, 2016

My spouse took our 2013 Camry in for an oil change. Value and quality of work was the typical excellent. However, care in communication needs improvement. The "Ford Quick Lane Vehicle Report Card" attached to the Customer Invoice was for a 2015 Ford Super Duty F350 belonging to Audie Cole of 600 Tool St. Monroe, MI. Jordan Rundle was the Service Consultant/Advisor. We did not notice the error until my spouse was home.Not sure who the certified technician. The technician on Mr. Cole's Vehicle Report Card was S. Swirtz. There was no technician's name on the Customer invoice. The invoice number was #278569.

Chelsea

Jan 15, 2016

Patrick O'Brian was and is the best!! I came in not sure what I wanted and he listened and found me the Perfect car to fit my needs. It has everything! Everytime I get in my Focus I know I bought the right car! I've been in the dealership a few times since buying my car and Patrick always takes care of whatever I've stopped in for. Metropolitan Ford is a fantastic place!

mejaniebe

Jan 8, 2016

I used the Quick Lane and boy was it quick! Great customer service! I will definitely return to have all my services on my Fusion done here

Chad

Jan 6, 2016

They received my car in. Identified a service recall and was able to get me to work in time. I did receive my car with the passenger seat dirty which looks like dirty tools were set on the seat. Over all the service was good.

ande4138

Jan 5, 2016

Tony Reyes helped both my wife and I secure new leases on our Fords in the same day. Tony was extremely helpful and worked diligently to find cars within our budget and had all the features we were looking for. We had previously been to other dealerships in the area (including other Ford dealerships), and Tony was by far the most helpful. We plan on working with Tony in the future

Nicho520

Jan 5, 2016

Tony was so easy to work with as I changed my mind from one feature to the next. He wasn't pushy and talked me through all my options with monthly payments to supplement each option. They have the lowest prices and best customer service.

Pat Fleming

Jan 4, 2016

Jessie was a joy to work with, he had the truck serviced and returned in under 24 hours and his communication was great. Thanks to everyone at Metro Ford I love this place.

Greg

Dec 31, 2015

I really appreciate a salesman that knows his products. Tony fits that bill and was able to answer all my questions about my new van. I felt like I was talking to a friend, not a salesman. I'm a retired engineer and like the technical stuff. Tony's expert knowledge was refreshing.

mollsballs2322

Dec 30, 2015

This was great.! Every one offered Christmas treats & coffee. There were magazines in the wait room. Plus, I only had to wait around 45 minutes.! Thanks for doing things wonderfully :-)

Mark

Dec 22, 2015

Salesman Tony Reyes exceeded my expectations during my recent purchase.Both he and Brandon in F&I were totally professional, knowledgeable and courteous.General Manager Jack Dennen has a great team, indeed!

Vanhabri

Dec 20, 2015

Brought car in for routine service and did not expect anything other than that for my car which was still under warranty. I was very impressed with the level of detail and questions asked to ensure my vehicle was in perfect working order. Brian Burt went out of his way to provide me with top notch service. While I did not expect it, being pleasantly surprised by the work made me feel valued as a customer!Very nice work and much appreciated.

Area123

Dec 19, 2015

This is my second Ford car I bought. They are the best dealer that I have worked with ever. Their services shop is great too.

Monica, 1543

Dec 19, 2015

Metropolitan Ford was fantastic. I had damaged my tire and wheel by hitting a road hazard. I came into Metropolitan Ford without an appointment. I was immediately attended to. The Service Manager came and introduced himself. Dan Henderson was very proactive in finding a tire for me. Since my wheel was custom, he arranged for three different appointments the following week, depending on when the wheel came in (which was predicted 3-5 days). All this during Christmas week--a very busy time. Then, they were able to escalate getting the wheel, and were arranged to put it on for me the very next day!! Everyone in the facility made me feel like a valued customer. I was totally appreciative of my experience. Thank you!

lauriecar

Dec 17, 2015

We appreciated your turning a bad situation into a better one. It was difficult, as it cost us money we were not expecting and a different car-also not expecting, but management made it fair so that the additional cost was justified, thank you for being fair in this circumstance. The service department was helpful, polite and accommodating, a special thank you to Brian Burt.

Terrific Experience!

Dec 7, 2015

Tony Reyes was super-helpful and informative, consultative, and he asked for our business in only the most-appropriate of ways. I'd highly recommend working with Tony to buy a new Ford!

ford person

Dec 6, 2015

we always get great service, do not have to wait for service would recommend met.ford to anyone who needs service. the salesman we purchased our car from was super. very helpful

Gaamodt

Nov 21, 2015

Easy place to get into and start basic lube and filter. Fast and efficient and good facilitlity while you are waiting for everything to be completed

Biz

Nov 11, 2015

I was treated very very well. Friendly and helpful! I even had my car washed after the service. That has not happened at this dealership before, a pleasant surprise.

DSwan9999

Nov 11, 2015

Overall, I had a very positive experience with Metro Ford. Tony Reyes was a good salesperson and has been very helpful even after the sale was closed. I believe I got a good deal and would go back there and would recommend to a friend.

David H

Nov 6, 2015

I have attempted to get honest, responsive answers from other salespeople in the Twin Cities at Ford dealerships and nobody comes close to the work of Tony at Metropolitan. He didn't try to sell me anything other than what I was looking for, reviewed all the options, found a few choices in the greater area that he could get to the dealership, and simplified the sign and drive leasing experience. Definitely recommending him to friends/family and others who are in the market for a Ford.

JD

Nov 6, 2015

John went out of his way to help us out with a strange service problem we were having with my daughters car. Thanks for the excellent customer service.Jes, as always, does an great job of making you feel welcome and following up on status,

Kristal

Nov 5, 2015

Dean was exceptional through the entire process! We wanted a specific Explorer Sport and he didn't give up until he found it. Dean listened to our needs and we never felt pressured. Will definitely use Dean for another vehicle purchase! Highly recommend Metropolitan Ford and Dean.

Grove24

Nov 3, 2015

Bought a new Taurus and had a great experience overall. I didn't feel pressured at any point and ended up with exactly what I wanted.

Jodi from Prescott

Oct 28, 2015

I was pleasantly surprised at how fast and easy the whole process was !Tony Reyes was our salesman! He was professional and very informed! Love my new car and will defiantly be back! I will recommend them to friends and family!

NoName

Oct 23, 2015

[I do not give permission to use my name in any way with this submission and this requirement overrides any conflicting statement/requirement in the DealerRater's Terms of Use and/or related Privacy Policy(s).]Todd listened and delivered practical recommendations and timely service. His approach created a win-win ... Ford's service revenue increased and our confidence increased that our vehicle is ready for a cross-country road trip and another MN winter. Our busy household also appreciated the service center's overall efficiency, employee-friendliness and on-time service delivery throughout the appointment.

James

Oct 15, 2015

Excellent service and very professional friendly personal working at the facility. Service was concluded in a timely matter an explained in full detail the service preformed.

Johnhinz

Oct 15, 2015

Great work and friendly service. They road tested my Mustang for a transmission issue and made an electrical adjustment . It works well now. Great job!

RubyRedExplorer

Oct 11, 2015

Great experience. Thanks to Jordan......she made it a pleasurable experience. The service was done quickly and efficiently. I would recommend this dealership to others. Thank you!

Jensen99

Oct 4, 2015

I felt I sat too long, should of be offered to go home, but very happy other wise. I was very happy and will tell friends.

Kate 456

Oct 2, 2015

I purchased my first ever new car recently. I had a no pressure salesman, Dean. As a woman buying a car can be an overwhelmingtask. I would highly recommend this dealership!

markim5

Oct 2, 2015

Metropolitan and especially Dean are just awesome! This was my first purchase/Lease of a vehicle and it couldn't have been any better or easier. I went to Metro first and after checking out other dealers, ended up back at Metro and finalized the deal with Dean. I highly recommend them and won't shop anywhere else when it's time for another vehicle! Thank You Dean,Cody

GolfUSA

Sep 30, 2015

Purchased my car six years ago from Metropolitan Ford. They are the only ones that I would trust to service it! I will be back, and I will also purchase my next car here.

sjcbwilliams

Sep 29, 2015

Came back to Metropolitan Ford based on our great experience with Tony Reyes buying a new Escape last year. Needed to quickly get a new Focus to replace one that had been totaled in an accident. Tony found what we wanted, at a great price and we were able to drive it off the lot that day.

Linda

Sep 25, 2015

Today, Sept. 25, Friday, I drove in for a quick oil change at Metropolitan Ford Eden Prairie. Besides a good oil change I was immediately greeted by Jeremy Trebus. They were very busy and what impressed me was that I didn't have to wait for someone to come over to my car and take the information of why I was there. He walked over right away and that is great customer service.

rushr

Sep 23, 2015

I knew what I wanted and needed. I dealt with Ilaisa Taloa through email, made an appointment to take delivery and was on the road in an hour.

WayUpNorth

Sep 21, 2015

Sales person was Ilaisa Taloa and he was great. Took his time, no pressure sales. Dealership was easy to work with. I looked around town at other dealerships for the same truck but other sales people didn't take the time to go over the truck. Ilaisa took extra time to show all the features. I was provided a list of what the inspection was when they took it in on trade. They showed all the service that was done at the dealer, a full car fax and peace of mind I was buying a well taken care of truck.

Steve W

Sep 19, 2015

After many years and countless cars purchased from other dealers, I must say Dan Beckman and Metropolitan Ford are at the top of my list for a great dealership. Dan had immediately followed up on my internet inquiry and set aside uninterrupted time to listen to my needs. We quickly narrowed down my search and the next day I was in our beautiful Expedition, with Dan even coming in for me on his day off. The process was faster than I've ever experienced and they provided me a full analysis of my trade in and great financing alternatives. No pressure, no haggling, no nonsense. Torrey in Finance was straight to the point and papers were signed in minutes. I look forward to having all our service done there. Dan even took the time to take me on a tour through the service areas. Impressive facility. Thanks for renewing my faith in dealership customer service.

Nick

Sep 10, 2015

Tony Reyes is the only sales person I ever want to buy a car from. Tony went the extra mile to find an Explorer that had the specifications I needed. If you are tired of car sales people who give you the run around, try to convince you to buy what you do not need or want and are the reason you dislike shopping for cars, go to Metropolitan Ford and see Tony.

C.Ross

Sep 9, 2015

Tony Reyes was very responsive, helpful and knowledgeable when purchasing my new truck. Before we met, I called Tony to inform him that I was looking for a fast, haggle-free purchase. I am happy to report, Tony kept things simple, fair and I was out the door in a matter of hours.

mindyjbanks

Sep 6, 2015

i had a great experience for the second time , and would totally recommend this to anyone. my sales person worked very hard and focused and very friendly to make sure i got what i wanted and could afford and i was very comfortable on all my decision making and didnt feel pressured or uncomfortable at any time, and i will be again another returning customer for my next purchase. that i will look forward to!! :) Mindy Banks

jholt

Sep 2, 2015

Looked at multiple dealerships and Metropolitan Ford blew the others out of the water. Tony provided amazing service and worked with my wants and wishes to find the exact truck for me. No other dealership had a salesman that put in the effort like Tony to make it happen. He laid out multiple options that made it very simple for me to decide.

Renee Walstrom

Sep 1, 2015

I bought my car from you in 2008 and have had all of the oil changes and repair work done on it by you. I have always been impressed by the friendly people there and the great service I have received. I do have one suggestion regarding my visit yesterday. I had called in about a week ahead to make an appointment to have new tires put on my car, as well as the oil change and check-up. I asked how long it would take and was told about 2 hours. I said I would wait for the car. When I got there, the young lady wrote up the order and said she would bring me the choice of tires. After I picked the ones I wanted, she said it would take 2 hours to get them there. She did offer me a ride home or a ride to lunch if I wanted it, but I didn't want to put anyone out and figured a little extra time there would be okay. 2 1/2 hours later the young man came out and told me that the tires were still not there. He again offered me a ride home, but I declined at that point, so it really is my fault that I ended up staying there so long. I finally was able to leave at about 3:00 (My appointment was at 10:00.) The young man was very apologetic and very accommodating. So, this is not a complaint. I just wanted to suggest that when somjeone calls in to get new tires, they be referred to someone who can handle the ordering of the tires, so they can be picked up ahead of time. Maybe this is your procedure, and someone just didn't follow through. We all make mistakes. I will be turning 86 in a couple of months, and at this age, every day is a special gift, so I am determined to never let anything take the joy out of the day for me. Please don't fault any of your people. They are all wonderful and have always been so nice to me. Oh, by the way, I had a candy bar out of the vending machine for my lunch. I have been trying to stay away from candy bars, but this was a good excuse to have one. There's always a bright spot in any situation. Thank you for the 7 years of excellent service. Renee Walstrom

KristiB.

Aug 28, 2015

Service at Metro Ford always quick, thorough and friendly.

ETJ

Aug 24, 2015

Great knowledge, service, and price. Dean was very helpful in aiding my wife and I in our purchase of a new Ford Focus. We couldn't be happier with our car.

flexfamily

Aug 18, 2015

Couldn't be more pleased with the professional service and helpfulness from my initial call to set up the appt to the pickup of my car when completed, Todd in the service dept kept me informed of every step, called me with pricing info and returned my calls promptly. I feel he went above and beyond to make sure my car was well taken care of.

Dana

Aug 15, 2015

I was happy, although I had just had an oil change and they recommended that i get another (my sticker was in window), they also recommended a new cabin air filter when I had just replaced that as well. I would watch that as it makes me suspect that the dealership is trying to rip me off. The people I have dealt with are always good people but this just made me hesitant. Dana

hoppe136

Aug 10, 2015

I went in to check out my options as the lease for my previous Ford Focus was up at the end of September. Tony took the time to review all of my options with everything available to me and noted my want list depending on if I decided to look at a new lease with them. After much work on Tony's part, he found me a brand new 2015 Ford Focus and I could not be happier. I will not lie, I did not plan to stay with Ford after the lease for my first Focus lease was up (personal reasons, wanted to look at something new), but I couldn't be happier to stay with them. Tony was professional, knowledgeable, helpful, and most importantly listened.

SRP12

Aug 9, 2015

I recently worked with Tony Reyes at Metropolitan Ford to look at the 2015 F-150 and eventually purchase a 2015 Fusion. Tony was extremely knowledgeable about the vehicles, answered all of my questions, and provided a pressure-free and transparent purchase process that left me feeling as if I received good value. This is the third Ford vehicle that I have bought from Metropolitan Ford, and each of these experiences has been very positive.

Maureen

Aug 3, 2015

I stopped at Metro Ford randomly to test drive a car I found on their website. After Ilaisa listened to what I was looking for, he found 3 more cars that met the criteria. The first car he showed me was exceptionally nice but was missing a couple of the features we really wanted. Because we liked the car so much, Ilaisa worked with an outside vendor to have the features added to the car. The vendor did an excellent job and made getting the work done very easy. Ilaisa really did go the extra mile to get us everything we were looking for.

shannonlea

Aug 3, 2015

Not only was everyone I worked with very professional, but they went above and beyond to find me exactly what I wanted. James Schwab found me the F-150 I wanted as well as the accessories I needed. I couldn't be happier with my new truck.

Tom

Jul 31, 2015

Car was making road tire noise and ABS warning light on. Dealer diagnosed to wheel bearing and fixed. ABS sensor bad. Quiet travel now and sensor fixed.

JasonH

Jul 29, 2015

When it became time to move up from my F250 to a new loaded F350, I wasnt looking forward to the shopping experience due to unpleasant dealings in the past. I reached out to a number of dealers then went back to the dealer I purchased my original truck from. After leaving displeased but almost ready to make the deal due to frustration, I decided to follow up on the response and call from Dean at Metropolitan Ford. Thats was about the smoothest and most pleasant auto purchase I've ever made! Dean was personable, knowledgeable and very helpful. The add on items were completed in the shop by the next afternoon. The whole place deserves a thumbs up! This will definately be my new dealership of choice and Dean is my first call. Ive already passed his info on to others. Jason H

cubswin33

Jul 28, 2015

Everything about this transaction went perfectly (test drive/trade/orientation/finance) ... have already recommended Dean La Fluer to several friends and will definitely be back for my next purchase ...

Happy me

Jul 28, 2015

From beginning to end no matter what my decisions were the sales person I worked with walked with me to personalize my experience. He was very knowledgeable and fair

Roberta Schwarz

Jul 27, 2015

These people do a great job. Their record keeping is good, service manager is attentive and the communicate well thru the process

Dan M

Jul 27, 2015

Dean helped us purchase a brand new Ford Explorer. He was professional and experienced. We are very happy with our new "truck" and thankful for Dean's help!Dan Murphy

what's this?

Jul 26, 2015

We had an excellent purchase experience, and assistance with financing, etc. Our introduction to the car's features was rushed due to constraints in our schedule, not the dealer's, and we will return for further instructions. Installation of post-purchase options and license plate was not well-coordinated or convenient, but they got done. James has always been helpful with questions.

Mn mom

Jul 25, 2015

James made the trip from Rochester worthwhile ! Great car, great value! Hassle free transaction! Would purchase from this dealership and salesman again!

Loving Life

Jul 25, 2015

I have had al my vehicle service completed at Metropolitan Ford for my 2012 Fusion and have always been completely satisfied with the price and professional service. Now with the purchase of a 2015 Escape the salesperson was AWESOME and will recommend Metropolitan Ford to everyone every chance I get!

anujmalhotra262

Jul 24, 2015

It was a great experience at Ford dealership. Entire team helped me in getting the deal go through in no time. Great offers! James helped alot in getting things all set.

Lotus

Jul 16, 2015

It is always a pleasure to have my car serviced at Metropolitan Ford. They are friendly and always promptly service my car. If I leave my car they are more than willing to provide a shuttle ride to my place of employment.

Gary W

Jul 8, 2015

I bought a 2013 Ford F150, and the buying process could not have been more friendly or any easier. I was impressed with Marc as soon as I met him. He answered my questions and made sure that I knew every feature and how it worked on the truck. There was no pressure at any time during the sales process. Marc is a straight forward sales person, and that made the entire process a great experience.

sethamphetamines

Jul 8, 2015

I can't thank Steve Kahn enough, he was a great help. We knew what we wanted when we walked in and Steve helped make the process quick and easy. We walked away with a new(to us) mazda cx5 and we couldn't be happier. Thanks again.-Seth

c-nut

Jul 2, 2015

My wife and I were in need of a economical and comfortable car for her commute downtown on a daily basis. We worked closely with Dean LaFleur at Metropolitan Ford as we evaluated a 2015 C-Max. Dean's knowledge of the car and the benefits we would derive from it were second to none. He explained in detail all of it's features and functionality and patiently addressed all of our questions and concerns. At the same time, he never pushed and gave us the time and space we needed to make an informed decision. We love the car and value the the experience with Dean and the entire team at Metro Ford. I encourage anyone interested in a great car buying experience to stop into the dealership and ask for Deano.Sincerely.Steve Pullen

Cowlady

Jul 2, 2015

Great service and great people start Metropolitan Ford. It was my first trip here and I was completely satisfied. I was surprised by the car wash included. Nice.

Tswf150

Jul 2, 2015

Metropolitan ford has been great to deal with so far. The had the truck I was looking for and Dean was easy to work with. They had the truck prepared and looking great when I picked it up. I would definitely recommend this dealership to family and friends.

Tom

Jun 26, 2015

Went thru quick lane and I was in and out in 45 minutes. Satisfied with work and will keep coming back. Been coming to metro ford for 11 years.

dtenbroek

Jun 25, 2015

They were very transparent and honest. The process was easy without any unnecessary time spent filling out paperwork. The salespeople were attentive during the process and quick to answer questions.

1_2_Know

Jun 14, 2015

Dean La Fleur was great! We were shopping for a 2015 Ford Escape and even though they didn't have the exact one we were interested in they found one at another dealer and got it to us within 2 days. I absolutely would recommend Dean and Metropolitan Ford!

BroDave41

Jun 12, 2015

I ordered a 2015 Mustang convertible through TrueCar back in April. Took over 2 months for the build and shipment for the car to arrive. Metropolitan Ford honored the original agreement without hesitation. My salesman Tony Reyes was the very best. I look forward to having my car serviced at Metropolitan Ford and doing business with them in the future. An honest and ethical dealership.

CMD

Jun 7, 2015

My wife & I worked with Marc Navai at Metropolitan Ford in Eden Prairie to buy our new Explorer. He did an excellent job of asking questions to understand our needs. We dealt 1x1 with Marc and did not get "shuffled" around between other sales people. Marc was very expeditious in finding the right car for us and treated us with the upmost respect. We would recommend meeting with Marc if you are looking for a new Ford vehicle.

Happy Buyer

Jun 7, 2015

Mike Jones and finance manager who assisted both did a tremendously professional job in how they treated us and paced us through the buying and financing process.

John Barlow

Jun 6, 2015

These people do a great job. Their record keeping is good, service manager is attentive and the communicate well thru the process.

traveler48l

Jun 3, 2015

Tony was very patient explaining the features and "how to's" the first time in many car purchases that someone explained all the bells and whistles. Overall a very good experience.

blee74

Jun 1, 2015

We just purchased a new vehicle from Metro Ford last week and I have to say it was the best car buying experience we've ever had. I'm so happy with the price and the wonderful service we received from the staff.

engine jim

May 31, 2015

I have been dealing with Metropolitan Ford for both new vehicle purchases and vehicle service for several years. I recently purchased a new Ford Escape from Metropolitan Ford. My sales person, Tony Reyes was outstanding. In addition to being very professional, his knowledge of the vehicle systems and features is outstanding. Tony took whatever time necessary to provide an in depth operational explanation of the vehicle and it's electronic systems. I left the dealership in my new Ford Escape feeling very comfortable with my understanding of the vehicle and the My Ford Touch System.

Donna

May 30, 2015

My friend recommended Metro Ford and this was my first oil change/repair visit. They were great and they did find a few things that needed to be fixed. I was very happy that they could fix everything while I waited and I will be back.

DMAC

May 29, 2015

Great location, good service. Brian helped diagnose the problem with our car and then was able to fix it timely and at a reasonable cost.

Tex

May 27, 2015

This was my first visit to Metripoliton Ford. My auto issues were taking care of in a expedited and professional manner. My expectations were exceeded

tjz1288

May 26, 2015

I talked to Mike on Friday and purchased the used Ford Edge on Saturday. Mike was great to deal with and knew a lot about the vehicle we purchased. It was nice to see the past history on the vehicle to make sure the used one was not a lemon--it was Ford Certified and that gave us confidence in the purchase.

Daniel B.

May 13, 2015

They were able to diagnose my problem and fix it in a timely fashion. The provided a shuttle ride to accommodate my leaving my car for repair.

cody1991

May 13, 2015

Just bought my first brand new car and they were very fast with the process. I was given all my options and never felt like they were leaving things out. I got all the deals I was expecting to and they were helpful with process that I wasn't familiar with.

ford2

May 13, 2015

I brought our car in because of a factory recall - I dropped the car off and left it for as long as was going to take to complete the fix. The service staff completed the job in the time the suggested it would take. They were very friendly, the service area cleanliness was excellent and was offered a ride if needed which I didn't. Completely satisfied with experience.

JohnV

May 13, 2015

I purchased a new truck for my son in February. I live in Florida, but my son is still in Eden Prairie. His previous vehicle cost more to repair than it was worth. Ilaisa helped get a my son in a new truck quickly. I recently emailed him asking about a complimentary oil change for the new truck. No response. I emailed a second time and again, no response. I called his direct line and left a voice mail. I called the dealership main number and when I was transferred to him, I got disconnected. I tried calling him a second time on the main number and was put thru to his voice mail. I guess there is no complimentary first oil change or the decency of a reply.

customer Karen

May 12, 2015

Great customer service from the individual who met me as I walked in the door. Fast. Efficient. Let me know the current service special, which was appreciated and ultimately used! Dealership made money. I was happy. Win/win!

CarPerfectionista

May 11, 2015

Dean listened to what I was looking for and went out and found it for me. This was my first purchase from Metropolitan Ford, and the first time I actually enjoyed buying a car.

GS

May 11, 2015

Worked with Tony Reyes on a 2015 Ford Explorer new. He searched high and low for the vehicle we wanted when other dealers said it could not be done. Tony listened to our needs, kept us informed, and gave us a very fair price. We are very happy we took the time to drive all the way to EP from the east side.

gryffie

May 8, 2015

Went in to talk about end of lease options. Tony was very helpful and laid out all options to the decision. Once I decided to go with new lease the process was very effcient..including financial paperwork.

S and L

Apr 30, 2015

After two months of research dealing with multiple dealerships on making a buying decision on Ford vs. Chevrolet and then Ford F-150 vs, Ford SUV we found the sales service provided by Mr. Tony Reyes at Metropolitan Ford, Eden Praire Mn as superb. He was very prompt in his internet communications and knows his products so well he was of tremendous help in making our buying decisions.

Tom H

Apr 27, 2015

Great selection of cars and a very easy and fair trade-in process. We purchased a new escape for our son and found it to be the easiest car buying experience ever.Mark our salesman went above and beyond in making sure my son, wife and I we happy throughout the process.Good Job !

aries4875

Apr 22, 2015

The dealer was really great to work with. He didn't try to pressure me into anything and was very informative. Financing was quick and easy and they provided me with a number of finance options to chose from.

ford687o

Apr 22, 2015

Metropolitan Ford has a great team of people ready to help! Their lineup of vehicles is also amazing which is why I decided to do business with them.

Katnp,ford

Apr 17, 2015

The only thing that could have made it better would have been if I knew ahead if time that it would take 1 1/2 hours. Then I would have planned better.

Krspy5125

Apr 17, 2015

Excellent experience all-around. Marc made what can be a very stressful process simple and efficient. Would definitely come back again for my next car.

Pat fleming

Apr 14, 2015

Jerry has sold me three cars since 2012 and all have been a great experience, my wife adores him and that make my buying easy. Also Mike in the finance department is also a great asset for your dealership. Will be back, Thanks again for the great service.

TaurusX

Apr 14, 2015

Jess gave exceptional customer service. He and an unnamed technician went way out of their way to try and solve an electrical issue we were having with out Taurus X.

Lynne

Apr 6, 2015

I like the way my automobile is cared for at Ford dealerships. They know my vehicle and know exactly how to resolve any issues. Thanks for great service always!

sam.haviland

Apr 2, 2015

Loved the service and the how Marc worked to get the price to where I wanted it. Going to come back to EP Ford for my next car!

mattrisnes

Apr 1, 2015

Marc was extremely courteous and knowledgeable. He provided us with a very low pressure environment in which to make this most important decision! He was very fun to talk to and easy to spend time with while we waited for financing paperwork. He even helped us install our baby's carseat quickly and correctly. We will definitely work with Marc and Ford for future car purchases. Highest marks!

ExplorerBob

Mar 28, 2015

I performed much of my auto research online and test drove a few other vehicles at various dealers around the metro (mostly in the eastern suburbs). When I had the vehicle specs narrowed down, I did some searching for the best price and found it at Metropolitan Ford. We contacted the dealership through a CarSoup inquiry and I quickly received an email response from Tony Reyes. This may seem like a minor point but, even though I had provided a phone number, he sent me an email, first, as a demonstration of respect for my privacy. I then drove to the dealership and called/met Tony. We looked at a few options, test drove, selected, financed and received a full walk-through in only 2 hours! Tony was excellent and we were very pleased with the car-buying experience. Thanks! - Bob

James

Mar 27, 2015

My sales rep (Tony Reyes) was completely outstanding! He went "above & beyond" with helping me with the purchase. I recently suffered a stroke, so I was moving slower than normal. Tony told me that he understood and would help in any way. He then, followed me to my house & helped me clean out my old truck! With this type of service, I definitely recommend Metropolitan Ford to anyone that is considering purchasing a new vehicle and want a personal dealership! Thanks again!!!!James

MarkBray

Mar 27, 2015

As a contributor to the Eden Prairie Community for 26 years and helping empower thousands of young people, I bought my second Mustang this week. Working with Ilaisa in sales, Mike in Finance and Eric as sales manager proved a breeze to an easy and stress free experience. As a former campaign aide to Ronald Reagan, who had a Mustang himself, and I saw it last year while a guest at the Reagan Library in Simi Valley. Of course Reagan's was baby blue. I love having the competition orange Stang. It is the quintessential American Muscle Car. The 2015 Model is sleek with recaro racing seats and great power and handling. Buying locally from Metropolitan Ford and having great service is part of the definition of the American Dream of seeking happiness and improving community. We all give back in various ways, and it all matters. As my friend Marilyn Carlson Nelson said, the best that you can do to be a citizen, is to be independent and contributing. Go Stang and thanks again Ilaisa, Mike and Eric. Kudos on a great product and dealership. Mark Bray

bwelch91

Mar 25, 2015

My salesman Ilasia and this dealership made my first time car purchase experience easy and stress free. I had a very specific car that I was interested in and Ilasia went out of his way to find it for me. The price was fair and I appreciated not being pressured to spend more.

sinsan1

Mar 25, 2015

Bod Schulz was my sales man. He made first time ever buying/leasing a car a very pleasant one. He was very conscientious of my needs. He explained everything very thoroughly. He was all around a very genuine and kind person. Looking forward to dealing with Bob and Metropolitan Ford again.

what's this?

Mar 25, 2015

We called Metropolitan Ford after seeing a newspaper ad from them with a great price on a 2014 Cmax. We had test-driven the car at two other dealerships but they didn't have our preferred color and their prices, even after various dealer discounts and Ford rebates, were higher. James located the car we wanted and Metropolitan still honored their advertised price. James and Michael handled the avalanche of paperwork at purchase smoothly and efficiently and James gave us a good overview of the car's features. Both James and Michael were very pleasant, low-key and easy to work with.

infantry600

Mar 24, 2015

I did some research before entering the dealership. I knew exactly what I wanted. Marc made my purchase quick, and easy. He found my truck in no time, with the price tag that worked for me. My experience at metropolitan ford was anxiety free, considering this was the first band new vehicle I've purchased..

ssoeun02

Mar 24, 2015

Friendly dealership with great price hard to find any in twin cities. Before I came here I searched for a couple dealers I found no one better than this dealer in term of price and services. Then i pick it right away after testing two vehicles.

bride019

Mar 23, 2015

Tony has been great to work with, making sure he's candid and friendly with you and going through all your options to let you pick what's best for you. I walked in for a 45 minute consult about lease termination options and walked out of the building with a new Ford Focus that lowered my monthly payments and gave me exactly what I was looking for in the most timely manner. Great customer service.

brent-aug

Mar 20, 2015

I was welcomed by Marc when I walked into Metropolitan Ford for my first new-car buying experience. After looking through Metropolitan's inventory of Explorers and not finding the exact car I wanted, Marc was able to find the right one and coordinate to bring it in two days later. I ended up with the car I wanted at a fair price and Marc was a pleasure to work with.

Charlie Stone

Mar 16, 2015

Your service department gets good customer service. Don't change anything and business will be steady and growing.

Paul

Mar 16, 2015

Took a quick look at my power steering problem and helped diagnose potential problems right away. Got back to me later that day with the actual problem and laid out solution and schedule. After fixing the first problem, they were sharp enough to hear something else was not sounding right and took a look at what was going on. They helped diagnose a frayed belt for the water pump and quickly called me to let me know. Getting this diagnosed and fixed right away was important so that I did not occur future problems, especially getting stranded. Kudos to the Metro Ford service team in taking the extra time to make sure that my vehicle is running safe. Also appreciate the courier service back to work when dropping off my car.

Jim Magee

Mar 13, 2015

I have been bringing my Lincoln MKZ to your service department for several years now. Each previous visit left me leaving with the feeling that my auto was well taken care of. The service personnel, in both the full service and the quick lane, were always knowledgeable and friendly with an interest and smile that always made me feel comfortable. My latest visit was somewhat different in that I returned to have some major service work preformed based on a previous estimate I have received from an earlier visit (basically brakes pads and rotors replaced). In reviewing the estimate with my service person (Brian) we discovered the last estimate was greatly 'understated' by a large amount. After a brief discussion with management, Brian came back and told me that the dealership would honor the 'understated' estimate. Thus reenforcing my belief that I am dealing with a World-Class Organization.

Fusion2015

Mar 13, 2015

I had the opportunity to work with Tony Reyes from start to finish. He was polite, professional and knowledgeable. It was a great experience from the first email to walking out of the dealership with my new Fusion. He makes it easy to recommend Metropolitan Ford.

jason lehnen

Mar 13, 2015

I went to metropolitan Ford because my old car dead. Marc navai was my salesman. I walked in at 430 at night an left 2 hours later with a new Ford focus. I am really happy with the car an how helpful they were. I would go back to buy from metropolitan Ford again an I would talk to Marc again.

Mkelly

Mar 11, 2015

Treated me as if I had just bought the vehicle. Prompt service and the rental car was ready to go fast. By far the best service experience that I have had in recent memory. This is important to me because I am 100 % more likely to purchase from this dealership on the future.

ace1234

Mar 8, 2015

We had done some online shopping for an SUV, and found a couple good deals we wanted to check out at Metro Ford. When we got there, Ilaisa was very friendly, took the stock numbers I had and got right to work pulling up the vehicle we wanted to see (the other had been sold or taken off the lot). Ilaisa was very helpful in getting information about the vehicle, and even recommended that we take our German Shepherd into the dealership (he was waiting out in the car). The truck drove fine, but the price on the windshield was $2000 more than what we saw online... but, without any hesitation, Ilaisa got that changed down to the price we had seen in the advertisement, and we were in and out in a very short amount of time.Great experience and customer service

kb0osh

Mar 5, 2015

I came into Metropolitan Ford to look at a SUV, after I had been to other dealerships in the area and had wonderful experience working with Bobby Schulze. He was very professional, and knowledgeable. It was a pleasure doing business with Bobby and Metropolitan Ford. I would, and have recommended this dealership to my friends. Stephen

Fusion Hybrid

Mar 1, 2015

The gentleman (Brian Burt) that assisted me when I drove into the service area is a class act. Very friendly and helpful! He deserves a raise.

Dale

Feb 27, 2015

It all started when I shook Roger Shafer's hand four years ago,Roger is the key in my returning for the second new F-150 in four years. Roger should write a book about treating the customer right and fairly. Brandon who completed the paperwork was also very helpful and knowledgeable in options available at closing. The Lord willing, I'll see you in two years.ThanksDale Lighter

tomtallak

Feb 26, 2015

Excelent service, I left the car and was provided a shuttle ride home and was picked up at home and returned to the dealer when service was completed.

Laurie

Feb 21, 2015

Marc Navai made the experience for looking into leasing a vehicle uncomplicated. Marc listened to what my needs (not wants) were. I appreciate and value that received respect.

bobberstop

Feb 17, 2015

This was not only my first truck I had ever purchased, but the first brand new vehicle. I found Tony to be not only knowledgeable about the vehicle but also about the loan process and the "nuts and bolts" of the pricing in the market. He was also clear on the total "out the door" pricing which was very important to me. He took his time with me, explaining all the features of the truck. I'm extremely happy with my new truck. I also found Torry to be helpful in setting up an extended warranty

Nic S

Feb 11, 2015

Bobby Schulze made my purchase go as smooth as possible given that I live out of state. He was willing to spend time with someone that I sent over to inspect the car and to go on a test drive with that person. Bobby also went out of his way and picked me up from the airport when I come to look at the car. He also had all the paperwork ready for me so that I only had to sign a few things and then hit the road. I enjoyed my experience and wished all car purchases were like this.

davejschultz

Feb 11, 2015

Could not be more happy with the experience...love my new Focus. Ilaisa was the perfect salesperson...he listened to what I was looking for, adapted to my style, and made useful suggestions. Transaction was finished before the new car could be detailed and prepped.

askare

Feb 9, 2015

This is how buying a car is supposed to be. No nonsense, professional and knowledgable about the cars. A+ during the sale and after. A positive buying experience all around.

LARSON

Feb 1, 2015

My wife and I have bought several cars from this dealership over the last 10 years and have always had a Great experience. We have always bought from the same sales representative over the years and when we went in the last time we found out that he had moved out of the area. We were concerned if we would recieve the same excellent service as we had in the past with a new sales representative. We started working a purchase of a new car with Ilasia Taloa and would like to say that he met all of our expectation and more. He negotiated the best price that we could receive for our trade in value and also the best price on the car we purchased. We would highly recommend working with Ilasia.We have also worked with Michael Martinez on our funding over the last 10 years and he is very experienced and does an excelent job in this area. He has years of experience and it shows.I would highly recomment Metropolitian Ford to anyone. They take care of their customers.

Bobby

Jan 30, 2015

This was my first experience buying from Metropolitan Ford and I have to say it went extremely well. I was a loyal customer at another Ford dealership but the customer service, no pressure sales, salesman, honesty and pricing went way above my expectations and what I have experienced at my previous dealership. I will definitely be using them for service and future car purchases.

truckman

Jan 30, 2015

I'm a very fussy guy - I really like these guys at Metropolitan Ford Service. They're helpful, knowledgeable, and do what they say. I like their friendly attitude, shuttle service, and work performance.

Dan

Jan 29, 2015

Timely service, friendly representatives, and provided good suggestions on keeping the vehicle in great condition.

Kevin C

Jan 29, 2015

My wife and I went to Metropolitan Ford on a Saturday to look at and purchase a truck that I had found online. As we walked in, we were greeted by Bobby Schulze with a smile. With little description of the truck he knew which one I was talking about. Within 15 minutes we had talked price/trade-in and my Wife and I were on a test drive. With it being a few minutes until close on a Saturday I was scared that we wouldn't be able to make this happen. When we returned both Bobby and the finance guy got the paperwork together and stayed an hour after to get me into my new F-150! Hats off to Bobby and the gang at Metropolitan Ford.

Dan

Jan 28, 2015

My wife and I were looking for a low-budget car to purchase with insurance money from a car accident. We tried a few different places, and found a car at Metropolitan in Eden Prairie. The sales associate, Mike Jones, greeted us immediately and located the car. He let us test drive the car (allowing both my wife and I to drive it) and was helpful, and accomodating. We later found out that the dealership was closing, and he stayed 20mn late to help us. We decided to purchase the car, and he helped us hold the car with a deposit until we could return the following day with the money (from insurance company-we didn't have it yet). We returned and purchased the car from him. Excellent service. Mike was friendly, helpful and relatable. We will be purchasing another car at the end of February, and will be returning to purchase a car through him again. My wife and I are very happy with Metropolitan!

Westdl

Jan 28, 2015

We had a great experience with Metropolitan Ford and Mike Jones our sales associate. He was pleasant and knowledgeable. Since he was new to the position, he asked managers for assistance. They too were very friendly and genuine. We were highly impressed with the follow up calls to make certain that our needs were being met. Very professional organization and down to earth sales people. Not pushy and Mike stayed late to help us with the explanation of the car features! Felt like they really want us as long time customers - not just a one time sale. Excellent and we will refer others to your dealership. Thanks for the positive experience. Love the vehicle too.

Lincoln MKS

Jan 26, 2015

I was brought in to Metropolitan Ford for engine light - left with a wonderful vehicle. Bobby was very personable and professional. He sold me on a wonderful reliable vehicle! If you are stopping into Metropolitan Ford, please see Bobby Shultz.

Janine

Jan 21, 2015

Thanks for making my Ford Edge feel like new again. I appreciate the attention to detail. It took some time, but I believe that it was done properly.Thanks again,

enochpjr

Jan 12, 2015

Although the cost of mechanically repairing Ford vehicles is admittedly high, I have had very good experiences at Metropolitan Ford (versus other local, competitor repair shops that have previously serviced by car, a 2010 Ford Fusion).My recent trip to Metropolitan Ford was the third time that I have taken my car to this shop for general maintenance servicing. Each time, I have been very impressed with three things - 1. They do what they say they are going to do, and when they say they are going to do it. Examples - each time that I have brought my car in to Metropolitan to be services, each different service representative that I dealt with told me that they would call me on or before a specific time to advise me what the status of their shops' servicing of my car was. And each time, they call me promptly and on or before when promised, in order to advise me what they had found and what they had done, and if applicable, what further recommended service be done to my car,along with a logical explanation of why; 2. They quoted me all prices for what servicing they were doing, or, what servicing they further recommended that they complete UP FRONT. To my surprise, in each one of mythree visits, my repair bills were either equal to or less than what Metropolitan quoted to me; 3. Metropolitan's service reps have never pushed or pressured me into performing more maintenance work to my car than what was absolutely needed at the time. In this regard, each time, Metroplitan's reps explained to me what the pluses and minuses of having additional work done to my car would be, and if I chose not have that work done "now", how long I could reasonably drive my car before I would need that additional work done - before I could anticipate experiencing problems.Automobile dealership repair shops generally have a bad reputation (not unlike the bad reputation that the insurance industry that I work in has). However, as a professional who has been in the customer service business myself for 42+ years, I can tell you from long experience that Metropolitan Ford is the exception to this bad reputation. They provide overall excellent customer service, and so far, have demonstrated themselves to me to be very straight forward and honest to deal with. Bottom line . . . they have earned my respect, and as such, I would highly recommend their repair service facility to anyone who owns a Ford product. Metropolitan is a breath of fresh air in a generally "polluted" auto repair industry.

jeff

Jan 9, 2015

I have purchase every vehicle from this dealership. Great people to work with and very professional. Wouldn't go anywhere else to get a car or truck. I highly recommened buying a car from metropolitan ford.

SCOUTIEBEAR

Jan 6, 2015

VERY PROFESSIONAL AND FREINDLY. WAS IN AND OUT IN LESS THAN AN HOUR. VERY NICE FACILITY WOULD GO BACK FOR FUTURE OIL CHANGES/SERVICE ISSUES.

vetty24

Jan 6, 2015

I came to Ford in search of a new car after my Audi broke down and I decided I didn't wanna deal with foreign cars anymore. So, I talked to Marc and told him I wanted to test drive a brand new Taurus. That thing was SWEET. And after about a month and some talks with my family, I ended up trading in the Audi and getting one! 2014 Taurus Sel Limited for $22,000! I'm very happy with not only the car, but the salesmanship that Marc had as well. He listened to what I wanted to do and worked WITH me Instead of pushing a car at me. He was also very polite and respectful to my family and I during the whole process. Thank you Marc!

Peka

Jan 5, 2015

I had a really unpleasant experience at another dealership before going to Tony at Metropolitan. He handled my interrogation quickly, respectfully and accurately which was a relief. I was about to never look at a Ford again. I am more than happy with my experience and will encourage others to work with Tony.

Pbies

Jan 1, 2015

We had a great experience. They had a lower price online than what was on the car & honored the online price even though they had done work on the car since that price was listed. Will definitely be back!

Tom & Pat

Jan 1, 2015

Ilaisa did a great job meeting our auto needs, he found what we wanted and brought it in very quickly. Thanks for all your help Ilaisa!

dfinken

Dec 31, 2014

Marc did a nice job of working with me to find my needs and to match that up with an Expedition. He located one in Nebraska and we worked thru the details of pricing and financing to come to agreement on the new vehicle. Marc was very responsive to my questions and concerns and he was honest on issues where he needed additional support from others to get me an answer. Thanks to Marc and Metropolitan for this approach.

TMM44

Dec 17, 2014

I am a college student on a tight budget and came to Marc in need of a new vehicle as I commute to work and school. He made it completely stress-free and listened to and understood my situation and made sure we found a safe, fuel efficient car that I could afford. As a first time car buyer, I'm extremely happy with how thorough Marc was in explaining all of my financing options and I felt comfortable asking for his opinion and confident that he was looking out for my best interests.

VCI

Dec 17, 2014

I came to Metropolitan Ford looking for an F250 & Tony did a great job finding one that fit my needs and did a great job leading me through the process. Ask for Tony if you are looking for a truck!Jim VipondVipond Construction, Inc

HenryG

Dec 12, 2014

I purchased tires elsewhere. After a few months, one tire developed a leak, which the supplier tried to fix several times, without success. I brought it in to the quick-service line, where the leak was fixed. The other place said it was due to corrosion of aluminum wheel. So did Metropolitan. The difference, they knew enough about Ford wheels to take care of the problem properly. Next time I need tires, I'm not going elsewhere!

pgalzki49

Dec 10, 2014

My wife and I just leased a new car from Tony, and could not be more happy with the entire experience. We traded in an older vehicle and got a very reasonable price for it, no questions asked. Tony was prompt at returning all my questions, which there were several along the way for me. The only thing I was looking for regarding the car-buying experience was to not feel the pressure to buy immediately. Tony answered a lot of questions for me, gave me a test drive, and even quoted me a few vehicle prices so I could do more research at home. This was all a few months before we ended up coming back in! If you are looking for a no pressure, enjoyable car buying experience, Tony Reyes and Metropolitan Ford should be your first stop!

gm44

Dec 6, 2014

Very helpful with identifying what i needed for safe winter driving and appreciative of the courtesy van service. Super friendly and patient employees. Also impressed with the efficiency of the check out process. The lady handling the paperwork was very efficient.

adam.r.huesman

Dec 3, 2014

Purchasing a vehicle at Metroplitan Ford was a pleasant experience. Not only did the staff at Metroplitan Ford stay after hours to complete my transaction. When I realized that I had forgotten to remove a parking tag from my old vehicle. Mike Jones returned to the dealership to retrieve the tag. Assuring there was no risk of my new vehicle being towed from the downtown ramp I park in. I recommend Metropolitan Ford to anyone in the market for a vehicle.

dkline9

Dec 2, 2014

I never felt pressured and it could tell they wanted to work with us. There was no run around, and we had all of our questions answered without worrying like something was being omitted.

tetzloff

Nov 19, 2014

Well done in a reasonable amount of time.! Customer waiting are was clean and well lighted.. Free coffee is provided. When service was completed the car remained inside for pick up.

TLB9125

Nov 19, 2014

Marc Navai did a great job in helping us find and purchase the right vehicle for us. Marc took the time to work with us and made the buying experience very enjoyable. We ended up with a Ford Explorer Limited and we are very happy with it.

Sarah Wreisner

Nov 9, 2014

This was my first time doing business with a dealership - I'd never bought a used car like this before, and I was incredibly relieved by the professionalism and understanding of Tony Reyes at Metropolitan Ford! I wanted a used 2006 RAV4 and was nervous that they'd be pushy or try to get me to look at more expensive cars. Tony was respectful and never aggressive, and never tried to take advantage of how naive I probably seemed. We will definitely be back for our next car!

emjewen

Nov 4, 2014

Bobby Schulze worked with me to get into a new Focus SE. It was a great and painless experience. Everyone at Metro Ford is super friendly and helpful.

kirsten.bergren

Oct 30, 2014

My boyfriend and I needed to bring 2 vehicles that didn't fit our family down to 1 vehicle that does fit all 6 of us. Marc Navai did a wonderful job of helping us pick out our new Explorer Sport. Great customer service. Thank you everyone at Metropolitan Ford.

Josh Teslow

Oct 27, 2014

Bobby Schulze worked with me to get me into the new Focus ST I wanted at the PRICE I wanted. I couldn't be happier.

Tuckerstools

Oct 16, 2014

Ilaisa Taloa was a great help with the purchase of my new car. He really listened to what I was asking for and worked on my behalf. Thanks Ilaisa.

Perk1

Oct 13, 2014

Tony Reyes did an awesome job in helping find the right rig for me. His deep knowledge and understanding of not only the product he is selling but the needs of the customer made this process painless and actually fun. The dude rocks. He introduced me to the the service team and I was impressed with the operation back there. The proof will be the first time I have service there but all indications are good.

john sorteberg

Oct 11, 2014

Marc Navai from Metro Ford helped me to find and purchase a 2015 Ford Explorer. It was my 5th Explorer and Marc was fabulous - he knew that I knew what I wanted and he wasn't pushy - like a stereotypical car salesman - he got all the info I needed quickly, searched out options through out the Ford system; got me financing info quickly - that was thorough and easy to understand. He pulled together all my options, costs, etc. and quickly and fairly cut me a very deal for my new 2015 Ford Explorer. It was a very pleasant and easy experience dealing with Marc Navai and Metro - but the best thing about the whole experience was how much time Marc personally spent with me making sure I understood how all of the new systems on my car - especially how all the Sync features worked. Since I am technically challenged, I really appreciated Mark's patience, calm and thorough explanations on how everything worked and his concern that I really did understand all the features. It really topped of my whole great experience in purchasing my new car from Marc and Metro. I have since referred several people to him for new cars. Not to mention the fact that Marc has done post sale calls to make sure everything is all right with my new vehicle. I highly recommend both Marc and Metropolitan Ford.

Mike Dougherty

Oct 10, 2014

was satified with my unscheduled recall repair puuled up, has part,installed, with in hour or less im happy

wild fan

Oct 10, 2014

we had our expedition repaired, they did a great job and it was ready when they said it would be and what they said it would cost with NO EXTRAS amassing, thanks for making it easy!

J199

Oct 1, 2014

I dealt with Mike in Service he was really nice and seemed to be doing right by my family and I but his Technicians are GARBAGE and every seal and gasket they put in needed to be replaced in the first 6 months after service was leaking like a sieve. I own a 2004 Ford Escape and all of their "Technicians" are supposed to "Factory Trained" that is a joke over $2000 down the drain and when I called about it after taking it to another Mechanic to look at it to make sure they told me it had to my fault and they were not responsible for the leaks. Well $1,700 later(Over $400 Cheaper then Metro Ford) at Certified Auto Repair in Spring Park,MN they replaced the seals/gaskets and warrantied their work for 24,000 Miles or 2 years. Now that is service!! Metro Ford lost my business for eternity and I will NEVER Recommend them to anyone not even my worst enemy... So Aggravating.

rskankaala

Sep 27, 2014

Never having bought a car on my own Marc made it painless. I had been "checking around" for at least a year - but felt here my best interests were really being looked out for. He asked me what I thought was important or necessary in a car then asked what I would like to have on my wish list. He found me the perfect match between practical and comfort and worked really hard to help me get the financing where I needed it to be. I will be recommending this dealership to my kids and friends. Thank you for the friendly, no pressure atmosphere!

polypoly

Sep 18, 2014

Patrick was so helpful! When I went in I wasn't very sure what I wanted and he walked me through the whole process, showed me many cars so I had a better idea, then made sure I walked out with one that would fit all my requirements. It was my first time buying a car by myself and he made it easy for me.. Although I was difficult! I could not have asked for a better guy!

jlconklin

Sep 16, 2014

Steve was wonderful to work with. He is very personable and took the time to show us everything we needed to know about our 2007 Ford Edge. When we realized that our CD player wasn't taking CDs in or out, Steve made sure that he did eveything he could to get it replaced/fixed for us at no charge. The service dept was great in helping get it fixed. All of the employees that we worked with were very friendly. All in all, a great experience!

Fordexplorer14

Sep 15, 2014

A great experience all around. Incredibly responsive to our inquiries and delivered what was promised. Friendly staff, listens to our needs, responds to our needs, and all with a competitive price. Highly recommended.

MEastwood

Sep 15, 2014

As the title suggests, this was my first car purchase. I went onto the lot looking at the Fiesta initially and was met by Ilaisa, who suggested I look at the Focus and informed me of rebates and such that I had not previously been aware of. He helped me get into a nicer car than I thought I could afford in the color I wanted. Overall, a very positive experience and highly recommended!

cbakeberg

Sep 5, 2014

I had been working with another dealership about leasing a 2014 Ford Edge and when i called Metropolitan Ford they investigated what i was getting quoted and found out I was being quoted a FWD Edge when i wanted AWD. When they got done pricing out the lease for me they were only a few dollars higher than what the other dealership wanted but the biggest difference was Metropolitan Ford was quoting me a 2014 Ford Edge Limited that was absolutely loaded. Well there was no question of who i was going to use. Tony my salesman was really great, he answered any question i had about leasing as i had never leased before. He took all the time i needed to go over all the features of my new Edge and it was well past the dealership closing time when we got through. I was very impressed and would recommend them to anyone.

sgrebe

Sep 2, 2014

labor day trade in special is a joke , took more than an hour to get an estimate on my cars value with a promotional letter in hand stating 120% or 4000$ above kelly blue book , they where still thousands under other dealerships with no "promotions " going on ....don't waste your time.......

PattyEgge

Aug 30, 2014

The clutch was replaced. I was offered a free rental car for the day. I was dropped off and picked up from a close location. Very friendly!

Summer Fan

Aug 23, 2014

Jerry, Steve, Brandon and Patrick were all great to work with, and we purchased a 2014 Ford Escape on 8//21/14. Our only suggestion would be to give buyers an overview of all the extra service options before the day of signing, which we would have found very helpful in deciding our financing. It was hard to do this at the last minute, but if we'd had the options to look at beforehand, we could have better figured out what to prepare for out-of-pocket at signing. We had to wait several days for the vehicle we wanted, which was no problem, but we would have used that time to talk at home and make some financial decisions a bit better. It would also have speeded up the final process. We've had the vehicle for 2 full days and are almost in need of a tank of gas, as we've been enjoying driving it around and showing it off!

Hay9mile

Aug 23, 2014

I was able to pull in and the staff promptly responded. They serviced my Escape quickly and effectively. When completed had the vehicle ready and reviewed the service.

luke1357

Aug 19, 2014

The people at the Metropolitan Ford were great to work with and expressed a genuine desire to help us with our car-buying process. Anyone who is looking to buy a used car should check out what Metro Ford has to offer before buying a car elsewhere,

RonKleve

Aug 18, 2014

did everything that was asked. Explained the status of brakes, battery, tires and windshield wipers. Recommended a few things coming up. The only place I go.

kiri

Aug 12, 2014

Ilaisa was friendly and helpful in finding the car. He helped me get a good deal on the car and was willing to have a car brought over from another dealer and available as soon as possible.

Slg0719

Aug 12, 2014

Really helpful staff with extensive product knowledge. Very good for first time vehicle buyers with limited financing knowledge. Staff was very courtesy to my needs and my price range. Really great!

Dilo1974

Aug 9, 2014

We came in to look and were excited to leave as owners of a new Explorer. Ilaisa was friendly, knowledgable and successful in getting our business.

sbrandes

Aug 8, 2014

Ilaisa was the sales rep I worked with and it was one of the easiest, most pleasant, and efficient purchases I have made in my 60+ years. Ilaisa was knowledgeable about the product and willing to listen to what I wanted. He was not just selling a car but was meeting my needs. He took the time to listen to what I wanted, listened to what my concerns were, and patient enough to make sure all of my questions were answered. This is how the car sales business should have been from the beginning.

wadonohue

Aug 8, 2014

Every staff member at Metropolitan Ford were kind, helpful, friendly and extremely knowledgeable. I would recommend this dealership to anyone looking for a great experience!

A. Graham

Jul 26, 2014

We bought our 2014 Focus in October of 2013. Our salesmen was good, although he had absolutely no product knowledge and couldn't even show us how to properly use any of he features on the vehicle. Along with the purchase we got their coupon book for Service and oil changes. Once the car hit 5k miles we brought it in for an oil change. A week or so later we brought it back wondering why the interior of the car constantly smelled of oil. They discovered the lube tech didn't put the dip stick back in and it had sprayed oil all over the motor and heat shield. The Service Manager degreased the engine but refused to replace the heat shield which is still soaked in oil. We gave them a second chance and decided to bring our Chevy in for an oil change today. The bill for our oil change was an outrageous $95 (w/coupon, $16 off). After walking next door to Suburban Chev. I found out the same oil change would have cost about $40 less! Not to mention, the extra money I had to spend on a new wiper blade that yet another lube tech broke. Needless to say, we will never go to Metropolitan Ford again for a new car purchase or service.

Sable

Jul 20, 2014

We bought our vehicle used from this dealership and haven't regretted it. After we bought the car we got coupons for service at their shop. We have used almost all of them and saved quite a bit of money.

julmaher

Jul 19, 2014

I worked with Cliff Jager. He was upfront, honest and down-to-earth. Cliff wasn't pushy, but demonstrated excellent customer service throughout the process. I bought a used SUV and the entire process was efficient and relaxing from the test driving to filling out the paperwork.

craigbell

Jul 17, 2014

I contacted Tony to set up a test drive for a truck I had seen online. We got there, the truck was ready, and the deal was done. Have to say they were very willing to negotiate a sale.

edbock

Jul 17, 2014

I called in the morning for a few minor issues with my Ford Freestar and they said come right in. One thing I like about working with Todd in service is that he gives me good information about the problems so that I can make a decision whether to move forward with any work. I trust this service and have used them for years. I bought my last two cars here. My problem is with Ford's decision to discontinue the FreeStar line of vehicles. I'm waiting Ford. Toyota is starting to look good. I will miss Metropolitan Ford's service department if I am forced to switch brands. Thanks Todd for your good care.

David W. Haggbloom

Jul 16, 2014

We recently bought a new 2013 Ford C-Max and all went well except the following: The car was listed on the internet and when I first called I was transfered to one of two gentlemen listed that handled internet sales. I left a message saying I wanted to BUY a car they had listed and to please call me back as they weren't available to take my call. I never received a return call. I called back and left a message for the second internet sales guy stating I wanted to BUY a car they had listed. Never was called back. I called the third time and asked the receptionist to please connect me with somebody that would sell me a car. She connected me with Bobby Schulze. From that point on everything went very well. Everything he promised he would do he did and on time. Very nice gentleman. I wouldn't hesitate to buy another vehicle from Metropolitan but I would do it through Mr. Schulze. Dave Haggbloom

bigsnibb

Jul 12, 2014

Me and the family went to Metropolitan Ford to buy a use suv. Upon our arrival we had to wait 20 minutes to get the truck so we could test drive it. Fianlly we were allowed to test drive it,only to notice how dirty the interior was. Not super dirty but,for a car just recently "detailed" from a dealership no less it was quite filty. After showing the Bank of America pre approval letter we were told to fill out another credit application or we would have to wait a week or so to get the suv! (something to the effect "that's just a piece of paper" not an approval! and we need to verify who you are! and the only way to do that is for you fill out a credit application! really? "Anyone could come in here with a piece of paper and drive off with a new car!" said the "Finance ManagerSo after a wasted argument with the "Finance Manager" my wife filled out a credit application.An hour later he comes back and with a evilish grin he looks at me and says" All is well"Two and half hours with a preapproval and we finally leave with our used truck..........gas tank almost empty!What happened to customer service?

Erica.Sniegowski

Jul 8, 2014

I had visited a few other Ford dealerships and decided what car I wanted to purchase. After experiencing some very high pressure sales tactics at other dealerships, I just wanted to purchase a car and get it done with. Then I started working with Tony Reyes at Metropolitan Ford, and he made the process easy and low pressure. I appreciate the work he did locating the car I wanted and the competitive prices that Metropolitan Ford offered. Once I purchased the vehicle, Tony did a great job of walking me through the car features. I am very happy with my experience working with Metropolitan Ford and will definitely shop for cars from them again.

loriekelzer

Jul 4, 2014

When I went to the dealership I had an idea what I wanted,so I looked at the vehicles on the parking lot. Then I sent inside to ask for Tony Reyes (name referred to me by my Costco membership). I ask to take a test drive, Tony showed me the discount I was saving with my Costco membership.He was very friendly and helpful. Excellent Customer Service. He is a great person to work with.

sanderstud1

Jun 27, 2014

Tony did a great job, first figuring out what I actually wanted. That sounds funny, as I thought I knew on several occasions, but I really didn't, as there are a lot of choices. Then, he found the car and got it here. The car is beautiful and loaded with everything, just like I wanted. I appreciate Tony's patience with me and for educating me on the available options before I decided on a car, as well as how to use all those features once I took delivery of the vehicle. It's only be 2 days, but I haven't had any issues or difficulty using all the high tech features, including the turn by turn voice guided navigation features and other voice activated controls, radio weather forecast, etc. ...and Tony set up my smartphone to work hands/voice activated in a heartbeat and it works seamlessly. :o)Thanks Tony

F150XLT

Jun 24, 2014

I explained to Tony about my previous experience had been just that morning, another Ford dealer trying to sell me something I didn't want! I told him what I wanted in the price range I wanted and he made it happen!!!!!!!

kkstock

Jun 23, 2014

I had a great experience at Metropolitan Ford. Bobby and Mike were fantastic to work with. Any questions I had were answered and they showed me all options that were available to me. They went above and beyond to help make sure I was finding the right car for myself. They followed up even after I got my car to make sure everything went well. I love my new truck and couldn't be happier! Bobby and Mike gave me some great guidance and help. They were both so much fun to work with! I will definitely be going back in the future!

Hemi5733

Jun 19, 2014

My Husband's vehicle was totaled parked in from of our house on Memorial weekend causing is to need another vehicle. He stopped into Metropolitan Ford to look to see what used SUV they had that would fit within our limited budget. He called me within an hour and said he was done looking and found the perfect used SUV. We returned on Saturday to purchase the new (to us) vehicle. Bobby was a pleasure to deal with. I have been to many dealerships in the past where you are hounded my every salesman in the place. Metropolitan Ford gives you not only the courtesy that you expect from a dealership but they also respect and let you take the time to look for something that will fit your needs without hassling you. I highly recommend Metropolitan Ford.

Petey04

Jun 18, 2014

Had a great experience at Metropolitan Ford! Appreciated the no-nonsense approach by sales and management. Got an EXCELLENT price on my brand new Focus (hundreds of dollars cheaper than the exact same car at a dealer 10 miles away!). Overall had a great experience.

tomkilleen

Jun 17, 2014

tony was very nice to work with. he took the time to show us everything in the escape. he also helped showing me how to set things a couple days. we felt that tony is a great salesman.

ahner2006

Jun 14, 2014

I love working with everyone at ford. I will definitely send people Your way. I got everything that I wanted and much more. Thanks for everything that you have done for us.

dntwntaccnt

Jun 13, 2014

We really appreciated working with Brandon. He was honest, knowledgeable and efficient - we felt like we got the "straight scoop" and a very fair price. He was also "just right" in his follow-up...high recommend him.

timeka

Jun 13, 2014

I have purchase quite a few cars from dealerships over the years and I must say, hands down, this was the best experience I had purchasing a car. Brandon Johnston was extremely helpful, kind, understanding, and efficient. Car sales people I have dealt with in the past have been over bearing, pushy, and borderline rude. Brandon was none of those things. He was a pleasure to work with and I would purchase another car from in and recommend him in a heartbeat. Thank you! (p.s. I still love love love my Prius that you sold me!)

ChrisJCarlson111

Jun 12, 2014

We had our son's 202 Explorer in for service due to dead battery. It was thought that the issue was a door switch that allowed the dome lights to stay on when locked. The switch was replaced and the battery charged. We took the vehicle home and the next morning the battery was dead again. I was at work and my wife was out of town, so I called the dealership and said they needed to pick the vehicle up and fix it. They towed it to the dealership and kept overnight to ensure they found the issue. They replaced the battery, which we paid for however the dealership covered the towing and additional diagnostics. Overall I have been satisfied with this dealership over the past 6 years or so.

mobejane62

Jun 10, 2014

You have a top notch employee, Tony Reyes, that went above expectations in getting the vehicle I wanted. Eliminated a lot of time for me!!!

kharvath

Jun 8, 2014

My sweet, trusting senior citizen neighbor stopped in to this dealership because she felt like there may be something wrong with her beloved Ford Escort. They told her that it was a blown head gasket (not a terribly expensive fix). Eventually talking her into a brand new vehicle. They gave her only $500 for her trade in, less that a week later they are asking more than $10,000 for the same car! They saw her as an easy person to take advantage of, so trusting & pretty clueless about buying a car. DO NOT send your loved ones here, You will regret recommending them. This is not the first story of dishonesty that I have heard about from Grossman dealerships & I am sure it will not be the last!

AbbyB

Jun 4, 2014

I had a great experience buying from Metropolitan Ford and would highly recommend them to anyone! Eric made my experience quick and painless, and he was able to find the perfect car for me. The entire staff was extremely friendly and helpful, and both Bobby and Eric have continually followed up with me to make sure that I am happy with my purchase. They are the best!

Tetzloff

Jun 4, 2014

Service was completed ahead of schedule completion time estimate.

AbbyBrown

Jun 4, 2014

I had a great experience buying from Metropolitan Ford and would highly recommend them to anyone! Eric made my experience quick and painless, and he was able to find the perfect car for me. The entire staff was extremely friendly and helpful, and both Bobby and Eric have continually followed up with me to make sure that I am happy with my purchase. They are the best!

Fordbill14

Jun 3, 2014

Brandon Johnston was friendly, cordial, no-nonsense and comfortable to work with. He helped me find the car that is just right for me. I LOVE my 2014 Ford Focus Titanium! K Bergherr

RobbKaufenberg

May 30, 2014

I just purchased a 2011 Ford F150 XLT from Metropolitan Ford and worked with Dean LaFleur throughout the process. Dean was great to work with. His approach seemed to focus on three things: 1. providing accurate information 2. providing options and 3. having fun. His no pressure approach is a big reason I came back the second time to pull the trigger on the truck. Dean actually went to bat for me several times throughout the process to help me reach my desired price and even came in on his day off to work with me on closing the deal. I worked with their finance guy (Mike I think his name was) who was just as good and had me cracking up the entire time...great guy. Metropolitan Ford has a great selection of new and used vehicles and a great team to work with. I was impressed with my experience and I will definitely consider them again for my next purchase. Give them a try. Even if you don't find your car or truck...you'll have a good time.Thanks,Robb Kaufenberg

darby123

May 29, 2014

This is our 2nd purchase from Dan and have been extremely happy with all things involved in new car buying. Knowledge of product, price, and overall just very friendly atmosphere. Have and will continue to recommend Dan and the rest of the staff at Metropolitan Ford.

DRVinnovations

May 27, 2014

My spouse and I we're greeted with a smile by Bobby Shulze, despite having to work on Memorial Day. Bobby was very attentive and cordial. He answered all of our questions even the silly ones and didn't make us feel pressured at anytime. Bobby worked with Micheal in finance to get us a great deal and made the entire experience a pleasant one. In the end we received a certified pre-owned (Ford F-150) that was in excellent condition and a super bumper-to-bumper warranty. This was our first work vehicle and we will definitely return in the future to buy our next one.Thank you Drew and Rosi VaughanDRV Innovations Inc.Residential Bldg Contractor

jocee1657

May 26, 2014

I would recommend working with ILAISA TALOA. Ilaisa will meet all your car needs. He'll help you find that special car with a deal you cannot afford to loose. Ilaisa & Metropolitan Ford were professional, courteous, helpful & understand.

Ppcarmom

May 24, 2014

Went to the dealership to find a dependable used car for my college kids home for the summer. Worked with Bob and he found us 2 really nice ones... So we bought both! Great job. Excellent service!

Katieboyle24

May 20, 2014

We had a great overall experience. Worked with Bobby who valued us as a customer as well as our budget! He took the time to break down the numbers so we knew exactly where our money was going. Love our new car great condition and will go back in the future!

JA_Escape2014

May 17, 2014

It was my lucky day to have walked into Metro Ford yesterday to shop for a car! Bobby greeted me as soon as I walked in the sales floor door and we quickly found the perfect car for me at a great price. I never felt pressured and Bobby went above and beyond to make the entire process as easy for me as possible. I am pleased to say I am the proud owner of a Ford Escape! Their reputation for delivering quality service was an important part of my decision to purchase at Metro Ford. I look forward to having a great dealership close to my home to maintain and service my car as needed. I would certainly recommend Bobby and Metro Ford in Eden Prairie to anyone that is shopping for a new vehicle.

LisaKlopp

May 17, 2014

We had a fabulous experience when looking for a new car. Tony Reyes was a delight to work with and will recommend him to our family and friends.

Lenman17

May 14, 2014

I had a great experience with my new car purchase, Bobby Schulze was very knowledgeable about his product along with understanding my needs as a purchaser. My transaction was quick and painless and I feel I received the deal I was looking for. This is my 2nd new vehicle purchase from Bobby and I will be return when the need arises.

volentum

May 12, 2014

I have the opportunity to work with and train sales professionals all across the country and Bobby Schulze is easily one of the best I have ever seen. My experience was easy, he remembered my boys names, included them in the process and listened to what my needs were. From start to finish knew that Bobby and his team had my best interest at heart. I will definitely be sending people his way.

CLoing

May 11, 2014

Tony was great! He helped me find the best possible car and was dedicated in every step of the process. I would definitely recommend Metropolitan Ford and Tony for anyone looking for a new or used car!

PattyEgge

May 8, 2014

My husband Joe called Jerry Chapman to ask for help purchasing a car. Jerry was going to be off on Friday and made arrangements for his son Bret to help us out. We called Friday when we were leaving and heading to the dealership. We met Bret. He knew exactly why we where there and told us he had some cars ready for us to test drive. He pulled out two different Ford models for us to drive and gave me the keys and we were off. We drove both models and I fell in love with the 2014 Ford Focus. I have been driving the 2000 model for over ten years and knew this was what I loved to drive.Bret was very easy to work with. He answered our questions, explained the pricing on purchasing and leasing. We decided that leasing was what fit our budget and we proceeded from there.We are very happy with the car. And we will continue to work with Metropolitan Ford for many years to come!

Jamie K

May 6, 2014

Dean LaFleur helped me out and got me into the new Ford F150 that I wanted. As always, Dean is the most helpful sales person around. Dean got me a fair trade for my car and a GREAT price on my truck. Everything was taken care of quickly and pain free! Thanks to Metropolitan Ford and Dean LaFleur for a GREAT experience!!!

dfraser28

May 3, 2014

Tony was extreamly helpful, knowledgable, and friendly. This was my first time buying a car so I was a bit nervous. However Tony guided me throughout the entire process and made me feel much more comfrotable. I would definetly reccomend Tony and this dealership to anyone who is looking for a new car and is unsure where to start!

Rsprigge

May 3, 2014

ILaisa did the deal the way I wanted: quick, simple and easy. Count me a happy customer. The price was also very competitive straight up.

karenkelsay

May 2, 2014

Our experience was great because we had a great salesman in Bobby. He was not only knowledgeable but took the time to familiarize us with the many features of the car.

Lahelm

May 1, 2014

Easy to make an appointment online for routine maintenance. After a brief inspection my techinician said it would take two hours. It took exactly two hours while I waited in a comfortable waiting area with free coffee and wifi. My technician explained all that was done and I was on my way. Thank you!

Tw2238

May 1, 2014

Metropolitan Ford was great! We had wonderful customer service and they were super helpful about answering our questions. We couldn't be more satisfied with our purchase. We will undoubtably buy from here again.

TrinityAJ

Apr 29, 2014

There are not enough positive words i can use to describe my experience with Metro Ford Eden Prairie. I bought my car from them 2 years ago and every single step has been awesome. I am one of those pain in the rear person and i have never once felt degraded or like i'm causing them issues. I absolutely love this dealership (and my car) and would recommend them to everyone and anyone who is looking to buy a car.

jjshd11

Apr 24, 2014

My overall experience was a pleasant one. I'm satisfied with my truck and look forward to continued business over the years to come. Thanks

trhinodog

Apr 24, 2014

Awesome dealership with great prices and no pressure sales. Tony was easy to work with as was the manager Eric. They were quick with every part of the sales process including finance, so I was in and out with a new truck quickly. Will buy from them again!

Joan1

Apr 19, 2014

Drove My Ford Edge To The Quick Service Lane.Was Promptly Greeted.Told The Service Representative WHat I Needed,He Looked Up My ServiceRecord And Confirmed An Oil Change And filter Grease And Tire RotationWere In Order.Also During Their Inspection They Found That My Air CleanerNeeded To Be Replaced.I was out Of There In About 50 Minutes.Over All It Was A Very Pleasant Experience.

huntinfish

Apr 18, 2014

This was my first experience dealing with Metropolitan Ford. With the exception of a few minor details missed upon delivery of my new truck,my sales person Ilaisa was on it immediately and worked to get the issues solved. Overall it was a great experience and would highly recommend them to anyone looking to purchase a vehicle.

BeenJamin

Apr 17, 2014

I did not know exactly what I was looking for when I arrived but left with the perfect car. Bobby Schultz and Eric Bjorgaard very helpful in finding the car I wanted. I was able to test drive several cars and found the one that was perfect for me. I would recommend Metropolitan Ford to friends and will be back to buy future vehicles from Bobby or Eric.

Aimeebrooke

Apr 14, 2014

Bobby Schultz was very helpful in finding the car I wanted. When it came time to leave with my new car, he was very thorough with making sure I was familiar with all the bells and whistles. I would recommend Metropolitan Ford to friends and will be back to buy future vehicles from Bobby.

Disgruntled Shopper

Apr 14, 2014

Called the dealership on Friday at 4:45 to discuss a truck I saw on the cars.com website. Told them I was interested and would be stopping in to look maybe Monday or Tuesday due to weekend plans. Decided to go first thing in the morning on Saturday to look, drive, and purchase the truck (40 minute drive). I was there 15 minutes after they opened. Walked in and no one addressed me for a couple minutes. Finally, a gentleman, asked if he could help. After telling him the about the truck I was looking for and walking me over to the salesman I had called spoke to the night before, Jon (salesman) they told me that the truck was sent to auction. Nothing after that, just a blank stare. Stood there for about a minute, and just walked out. The person sitting by the door said they had other trucks but this dealership won't be getting a dime of my money.

Aimeebrooke

Apr 14, 2014

Bobby was very helpful in finding the car I wanted. When it came time to leave with my new car, he was very thorough with making sure I was familiar with all the bells and whistles. I would recommend Metropolitan Ford to friends and will be back to buy future vehicles from Bobby.

Patti

Apr 12, 2014

Cliff is awesome. We bought 2 pre-owned vehicles. We were very skeptical because of a bad experience at another dealership. Cliff made us feel extremely comfortable with the process. We knew the first car we wanted & were undecided on the second. It was like he knew my husband for years. He drove up in a fully loaded Edge & my husband was sold! NEVER felt pressured to buy.

emho3646

Apr 11, 2014

Cliff was awesome. No pressure sales. He knows what he is doing. Helpful, informative and I think he can read minds. He knew exactly the car to show my husband when my husband didn't even know what he wanted.

Kjolstad

Apr 10, 2014

I was pleasantly surprised at how easy it was to purchase my new-to-me car. I drove through the lot, called to check on price while filling up my car, went back to dealership and purchased my car. No hassles. No hidden costs. An above average experience from start to finish!

susieq5150

Apr 9, 2014

I have only purchased one other new car in my 44 years. However, I was with my fiancee when he purchased his new vehicle two years ago; it literally took the entire Saturday. Now it was my turn and I expected the worst. I knew which vehicle we were going to buy but I hadn't narrowed down a dealership. Obviously price was my driving force. Tony Reyes returned my call about a vehicle on their lot that matched the type of vehicle I wanted as well as my price point. From that initial conversation, I was comfortable and felt like I was dealing with a "fair" salesman. Tony listened to my needs and answered all my questions. He knew I meant business about getting my money's worth and even forwarded me the dealer's invoice so I could see what Ford paid for that particular vehicle. He also knew I was traveling from Woodbury and didn't want my time wasted with empty promises. When my fiancee and I arrived at the dealership that night, Tony had the vehicle ready and waiting for our test drive. Next came the negotiating. Tony was up front via our many emails throughout the day, that he had some "wiggle room" to work with and even was honest about how much that term meant in the form of dollars. I truly wasn't expecting much of a fight about the price and I was right. Within 15 minutes we had an agreement and the car was mine!I cannot say enough great things about the finance department at this dealership. I had come to the dealership already pre-approved through my credit union. However, Ford actually found me a lower rate with another bank! All-in-all, my experience with this dealership, in general and Tony Reyes, in particular was nothing short of pleasant! I will recommend them to friends and family that are in the market for a new car!

cjoberm1

Apr 5, 2014

Everyone was friendly and very helpful. Ilaisa went above and beyond to answer our questions and make sure we understood how everything worked on our navigation. We were very well taken care of by all involved in our lease.

KMOX

Apr 4, 2014

Tony Reyes and Metropolitan Ford were a pleasure to deal with. Out of four local dealerships, they were not only the lowest priced, but also one of the friendliest and accommodating. At no time during the purchase experience did I feel pressured to buy any additional products or services. Tony was fair, honest, and found the exact car I was looking for. After my purchase, he took as much time as I needed while he explained all the features of my new car. Even though the dealership was very busy that day, Tony never rushed through any of his explanations. This was a pleasurable car buying experience and would recommend Metropolitan Ford to anyone.

PSTOLLE

Apr 1, 2014

The QuikLane was very busy, but the staff took time to explain any potential delays and keep me updated as the work was being performed.

Jan

Mar 29, 2014

Took the vehicle to the Quick Lane for The Works and they were friendly, helpful, and VERY efficient. The vehicle was completed in no time at all and we were on our way with smiles on our faces.

ymouad7

Mar 24, 2014

This is my first time buying a new car and all those rumors about if you're not careful, the dealerships will rip you off scared me a bit. However when I went into the Ford dealership, Brandon was exceptional helpful and nice. I think he knew I was nervous and he tried really hard to put me at ease. Everyone was professional and polite and very friendly. I went in with a car in mind and Brandon helped me get the best possible option. He was not pushy which I liked. The process went so fast and painless I couldn't believe it. I thought it would take close to 4 hours but I was out of there within 2 hours. This couldn't have happened without the help of my friendly dealer Brandon. The car I wanted wasn't at the dealership but they were able to procure it for me within two days. And when I came to pick up my car, Brandon had everything ready and set to go. Not only that but he took the time to explain the features of my car to me. I didn't expect this part, I thought I would just come and pick up my car and go but he took a good while making sure that I didn't have any questions about my car. If any one is in the market for a car I would highly recommend this place. Everyone was helpful and courteous; but I highly recommend my dealer Brandon.

Daniea1

Mar 23, 2014

This was by far the best experience I've ever had buying a car! The whole team was very friendly and helpful. I got exactly what I wanted for a great price and a lower interest rate than before!

nhep952

Mar 22, 2014

Great guy! Ilaisa is very friendly and welcoming. He gets to the point very easily! He is also easy to contact! Great service and great dealership!!

Victoria

Mar 21, 2014

Mike was such a great help with the service on my Escape. He was friendly, kept me informed of what was happening and professional. I will bring my vehicle back again for any service problems based on my experience with Mike and his staff.

Kristina123

Mar 20, 2014

This was by far the smoothest experience Ive ever had at a dealership. This is the third car that I have purchased from Metropolitan Ford and every experience has been great. I was very nervous about what I would qualify for if anything because I had recently had to file for bankruptcy. Im not sure what magic happened behind the scenes but Brandon got me into a car that had everything I wanted and then some! I am so grateful to Brandon and the awesome team at Metropolitan Ford! I LOVE MY ESCAPE!

my88mustang

Mar 20, 2014

Had a great experience with tony will be recommending him to my friends and family for future car purchases the whole process was very easy and fast

tlkklt

Mar 19, 2014

I found Metropolitan Ford and Tony reyes through the Costco membership auto buyers service. My experience with the program and the experience in buying the car was super. Tony is without question one of the best in his trade. No bull just a great deal and an easy trouble free process.

satisfied

Mar 13, 2014

Great service - stood behind their warrenty thankfully since the repair was expensive.

BobLocke

Mar 11, 2014

This was my first time buying a new car. I feel that I got a great price and I would recommend this dealership and sales person to any friends and family.

M.T Girl

Mar 5, 2014

My somewhat new car was having a battery glitch. Called to make an appt, they got me in right away. It turned out to be an update to my sync system was needed. After making sure there were not any other issues, I was back on the road.

derekhansell

Mar 5, 2014

Ilaisa was extremely amicable, and wasn't overly pushy, which was nice. But when I told him about the other makes and models I was considering, he didn't offer anything about the Ford I was driving to sell me on buying it instead of going somewhere else. He also didn't really try to sell me the car at all - no information about drivetrain, quality of build, cool features. nada. We took a very short test drive (no pre-planned route to demonstrate ride quality and the like), at which point I asked him point blank what he could tell me about the car. Nada. Again, very pleasant guy, but he definitely didn't sell me on the brand or the car.I did like that the finance guys offered a very aggressive number on my trade-in.

nagarjunakv

Mar 3, 2014

Ilaisa helped me to understand the features and the differences between the models and he did accept the facts and let me allowed to take a decision on the purchase which normally doesn't happen with sales people. Thanks Ilaisa for the info provided.

toddlogan

Feb 22, 2014

Made the process very enjoyable, Ilaisa was great to work with. I would highly recommend to anyone looking to buy a new car to check them out.

Ryan

Feb 20, 2014

My wife and I had a wonderful and great experience dealing with Bobby Schulze. He understand what we were looking for when it came to purchasing a vehicle. We ended up purchasing two vehicles and they were exactly what we wanted. He went above and beyond the call of duty of a salesman and I would DEFINITELY recommend Metropolitan Ford and Bobby Schulze to all friends and family . Also Mike Nelson went above and beyond the call of duty to understand and help us with all questions and concerns we had. This is a TOP NOTCH car dealership. I will DEFINITELY be returning to Metro Ford to purchase another vehicle when the time comes. Thanks sooooooo much Mike and Bobby.

Kensavary

Feb 19, 2014

Great and fun sales staff. Was really impressed with the inventory of smaller affordable vehicles. For the dead of winter the facility was warm and inviting and we were on a test drive in no time.

Buddy

Feb 18, 2014

This was the most horrible experience ever. The salesman actually crumpled up his rip off offer and threw it at us. We went to another Ford dealer with the same trade in and got a better deal and a better vehicle.

Kittyiverson

Feb 8, 2014

The sales person was excellent. He was informative but without being pushy. He did not oversell me and got me exactly what i wanted. He was friendly, professional. He got the sale today even though i did not go in with the intent to buy.

tpagel

Feb 8, 2014

Very clear about options and the process in general. Not pushy or high pressure. Concerned about my experience with the dealership and himself. Whole process was very painless. Thank you very much.

LCD

Feb 5, 2014

Purchased a 2013 Ford Fiesta from this dealer this weekend. Was happy with the process. It was my first time buying any vehicle. I appreciated not being overwhelmed by salesmen at the door and not feeling overly pressured during a test drive. I was very happy with the process overall.

aholsten

Jan 31, 2014

Had an amazing experience working with Nick Hefko at Metropolian Ford in Eden Prairie. I had some major credit hurdles and he helped me get into a great vehicle. It was seriously to most smooth car buying process I have had. I would work with him again and also refer my friend/family to him! Very thankful to have a new car and he is the only one that made it possible for me!

tls7031

Jan 27, 2014

Tony was super as always to work with. I've bought a number of vehicles from him over the years and I appreciate his professionalism and outstanding service. He gives personal service which is hard to find today. He answered all my questions and went out of his way to make sure I had the best experience.

carriekalvik

Jan 14, 2014

Buying with tony was a pleasant experience. We felt well informed when making our decision. Would definitely send my friends to him. No pressure or haggling...

burettrj

Jan 13, 2014

I was shopping for a new Ford F150 to replace my old 150 which needed major repairs (at 300,000 miles, I can't complain). I stopped at this dealership which is close to my home to check their inventory. IIaisa Taloa was helpful in getting me the new 2013 Ford 150 STX I was looking for at a fair price. I was able to take the new truck home that afternoon. Thanks IIaisa, I really like the new truck.JeffreyofChanhassen

Flashbar1

Jan 11, 2014

One of the most pleasant experiences I had purchasing a vehicle! Would definitely recommend to friends and family! No hassles, and I was in and out

LeeRaabe

Jan 4, 2014

In Oct. 2009 I pulled into Metropolatin Ford and was met in the parking lot by Denny Goodman. A few hours later I left with a 2010 Fusion SE. I was impressed with Ford in general and found Denny to be very helpful to me while deciding what to buy. Since then I have been impressed with the Service Department so on 1/2/2014 I called Metropolitan and asked for Denny hoping that he was still working there. Soon he called back and late in the afternoon we got together and about dinner time we completed the paperwork on a 2014 Fusion Titanium. I picked it up the next morning and Denny explained all the controls to me. I expect that I will continue to be provided good service on the two Fusions and I hope Denny will still be there when I want to buy a new car again.

Alexzorbas

Dec 30, 2013

Very fast,but felt long... felt pressure to buy that moment........did not want silver trim,as I asked and mentioned, but is still great looking truck. Friendly people, just nervous about the truck for I've had major issues with my other Fords.......but feel Confident for is brand new and I will take care of it. Out the door with a new F150 in hours! rides really nice,accelerates fast with eco boost and features very nice! So far am happy,,, have to go back for under coating, interior protection, so hopefully good fast service continuesThanks!

jasmine919

Dec 30, 2013

Ilaisa was upfront with me, as I was with him. I told him he was my first stop and I was going to go to another dealership after Ford. He made sure that I got all the rebates and help me upgrade with the undercoating and the 3M hood protection. I almost walked out because I was there first thing in the morning and nobody asked if I needed help. I was headed to the door when Ilaisa approached me. I never did get to the other dealership, so I would say Ilaisa did a very fine job, plus your location is about 10 min. from where I live.

SteveinMpls

Dec 25, 2013

BAIT AND SWITCH alive and well here. AVOID this dealer.This dealership has three prices for their cars. the internet price, the newspaper ad price and the real price when you get into the dealership.Contacted them for a low mileage used Lexus . test drove it next morning and tried to make a deal but the price was $3K MORE than newspaper ad and $2K less than the internet price. tried to tell me they had a lot of interest, so we left to try other cars.Called back later that day, they wanted to make a deal. I mentioned the newspaper ad, and salesman (Tony) said "come on in on Monday..."Sent spouse in to test drive it again... And I show up to close the deal, but low and behold, the used car Manager mike Nelson comes over and tells meth e newspaper ad price was a mistake... Best he can do was the original price offered on first visit.My response to this ploy, was to suggest that he got me there under false pretense. I was willing to pay more than the newspaper ad price, but less than his much higher internet price. He refused to acknowledge his mistake, and refused to take less for the car. Okay. His right to do that, but tells you what this dealer is all about. Bait and switch... The newspaper ad reps fault.... Buy it anyway at our price, because we are selling it lower than it really is worth and you want the car badly...I walked, bought the exact same car at Inver Grove Toyota dealership for my price, and had a delightful experience with a legit dealer the next morning.Left a message for the general manager at Met Ford about the experience....still waiting for a call back. I won't be holding my breath...AVOID Metropolitan Ford. These people are clowns.

Baali123

Dec 19, 2013

Nick was thorough in finding the features we were looking for and also worked with us on price. He was conscientious about following up with everything along the way. Very nice person to work with.

Kelly B.

Dec 18, 2013

I bought a car from John Rainville and couldn't be happier with all of the help, patience & knowledge he had. I had a ton of questions & he answered each one perfectly. If you're in the market for a new car I suggest you go speak to John at Metropolitan Ford in Eden Prairie. You'll walk out as happy as I did!!

jkmiller

Dec 17, 2013

I had a great experience and I am very happy with my new vehicle...I will definitely be back to see you all!Thanks!Jake

Erica G.

Dec 8, 2013

I had an Excellent experience with Denny Goodman at Metropolitan Ford. He went above and beyond and really did a great job at getting me the vehicle I always wanted and feel safe driving! My overall experience was Fantastic and I would for sure go back there again, again and refer anyone looking for a vehicle to go there!

2013sho

Dec 4, 2013

My over all experience with Metropolitan Ford has been amazing , I will always come back and recommend friends and family to do business at your dealership ! I LOVE my new car !!

bachmanjessica

Dec 2, 2013

My car was totaled in a crash and Deano (Dean La Fleur) helped me find the SUV that I was looking for and helped me get a great price and financing. I was a mess after the crash and he was so friendly and easy going, so it helped me relax a lot. When I told him my max for spending and max total per month he helped make it happen. I walked out with keys to a brand new Ford Escape! I couldn't be happier with the experience. Even though they get paid on commission he was patient and didn't pressure me at all. Thanks Deano for the great SUV and the great experience!

ksinge

Nov 30, 2013

I had a great experience at Metropolitan Ford. It was such a quick process when I found the vehicle I wanted! They were very helpful and friendly. I would recommend this dealership and would come to it.

Beckylee22

Nov 26, 2013

Sales guys were very nice and honest. Finance guy was very humorous but professional. Doug, the sales guy that made the sale on me worked hard to get me a good price on purchase and trade in. Not pushy on the sale. Only down fall...what happened to filling purchased vehicle with gas?? Dealerships not do this anymore? When I test drove the car, barely any gas and then when purchased vehicle and was handed the keys, sales guy said they put some gas in it for me. I only live about 25 miles west of dealership and gas light came on before I even got home! They didn't add any gas....I do love my new vehicle tho!

Newfocusowner

Nov 24, 2013

Very great sales experience, the salesman, Mike, was very knowledgable about the Ford Focus. The sales manager, David, really worked hard to get us the most for our trade in and make the deal work for our budget. Thanks, we will be back.

bpertler

Nov 18, 2013

I was very pleased with the service Tony Reyes provided me. I am a frugal and picky shopper. He was very patient and understanding with me throughout the process. His tutorial after I purchased the new vehicle was excellent. I understood how to operate everything. Tony is to be commended for making my car purchase simple and stress free. When I purchase another vehicle I will look to Metropolitan Ford first. The dealership gave me a discounted price on the new vehicle and a fair price for my trade in. Thanks.

EmanueleMolteni

Nov 15, 2013

Dan followed me during the Internet inquiry process, the signing of the lease contract and then in the delivery of the car.He has been great in everything!

mariafallan

Nov 12, 2013

I had a unique experience purchasing my new vehicle through metropolitan Ford. I am a newly divorce mother, who works full time and goes to grad school full time. I reached out to Tony and we communicated via emails and telephone calls for nearly the entire purchase process due to my schedule constraints. Tony was kind, flexible, knowledgeable and available to answer questions I had along the way. I appreciate him locating the vehcile that had the features I wanted, while keeping it within my desired budget. I never felt pressured and he made the entire process pleasant. I have previously purchased through metropolitan Ford and recommend them to everyone. They make the experience of purchasing a vehicle professional yet personal. Thank you Tony!

nnicpon

Nov 12, 2013

Before I purchased my new Ford Explorer, I contacted several dealers via e-mail. All three responded to my email but two of the three were quoting me on inventory that was "in stock" and not what I wanted. Tony was the only one who took my specs and priced out the exact vehicle I wanted. He was honest and told me that what I wanted would be a factory order which would take several weeks. He also made sure that I got all of the current Ford rebates which made the deal even better.When I met Tony to order the vehicle and later to pick it up, his service was excellent. I would definately recommend him to family and friends.

ChocoCakes1977

Nov 5, 2013

Second car I've purchased from Tony in the past 6 months. He is great to work with. Makes the buying process very easy, and has a great understanding of what I'm looking for in a vehicle, and helped make the right recommendations.

troycrouse

Nov 5, 2013

I had a good experience, where they listened to my needs. Felt as though he was working to address my concerns.i had a good experience.

m007383

Oct 30, 2013

The experience we had with Mike O'Gorman single handly sold us the vehicle. He was so down to earth and friendly he made us feel we were there to meet a friend not just for him to make a sale.

coreyney

Oct 29, 2013

Had a very good experience purchasing a new F-150 truck. First time truck and Tony was great finding the perfect first truck. Service was fast and very organized.

Arnie

Oct 28, 2013

My brother Keith has bought several vehicles with Tony Reyes as his sales person. He always highly recommended Tony to me. My wife had made up her mind on a 2014 Explorer with the color Sunset. I met with Tony Reyes and made a deal on one that had the options and color we wanted. The vehicle was located at Superior Ford a sister dealership to Metropolitan. Initially we were not able to get the vehicle so Tony ordered it, as Superior had interest by two people on the vehicle we wanted. Tony and the Sales Manager noticed the vehicle was not sold a week later and were able to bring it down to Metropolitan for us. We were extremely satisfied with the work they did to get the vehicle from Superior for us. I would highly recommend Tony Reyes to anyone. He took a lot of time explaining all of the options in the vehicle and how to use them before we drove off. Outstanding job Tony! I now know why Keith ends up with a new vehicle so often. Tony, you were a delight to work with.

MatthewSchilling

Oct 25, 2013

I had a great experience, all staff were very knowledgeable and very friendly. They gave me a good price on my trade in and worked with me to get the best price available for my new vehicle.

concordesst

Oct 21, 2013

In general, my experience at this dealership was acceptable. The only sticking point is that I purchased a demo car with miles on the car and have since discovered that I was not given a proper discount for the mileage.Initially, I was disappointed in their unwillingness to negotiate on the car price or the extended warranty. In retrospect, if there had been zero miles on the car (thus no discount for existing miles) the deal would have been good based on comparisons to other dealers. As it turned out, I think their discount for existing mileage on the vehicle should have been much more. I am not sure if there was anything they weren't telling me, but Tony was transparent enough to show me the actual invoice detailing their holdback amount and employee pricing on the vehicle. I really appreciate that. Once the negotiation was complete, I was impressed at the time Tony took to explain every aspect of the car's features in detail. He was also very responsive to emails throughout the process. If you go in more informed than I was on the value of a demo car, then I think you will be more satisfied as Tony conducts himself with a great deal of professionalism and courtesy.

stieden

Oct 20, 2013

We have been working with Tom for many years. He knows what we want and always finds just the right vehicle for us.If we have any problems with our vehicles you are just a phone call away, and have always resolved all our issues.We wouldn't buy a car or truck anywhere else.

mberdahl

Oct 14, 2013

They were very willing to work with me to get me into the vehicle of my choice. After choosing a vehicle and signing all the papers, but NOT taking delivery, I changed my mind the next day deciding I wanted a different engine package. Rather than tell me it was a done deal and there was nothing they could do, they found the same vehicle, same options, with the engine package I wanted, that could be delivered that same day. This required them to cancel the original order, and start over with a new round of paperwork. They were more than willing to do this to satisfy me as a customer. This is good service.

benny7cfan

Sep 30, 2013

Doug Underdahl was great. My wife commented on the way home what a great experience she had with Doug when purchasing our new 2014 Explorer Sport. I would definitely recommend this dealer and Doug!

cskack

Sep 30, 2013

It was considerate for Dan to propose a time for me to come in when he could service me right away. I was not kept waiting. In less than 3 hours the team was able to assist me with a reasonable trade value, test drive, locate a car that fit my criteria and get through the paperwork. I did not feel pressured at all and I really appreciated that they did not waste my time with the typical back and forth negotiation game. I am quite pleased. This is the fourth car I have purchased from Metropolitan Ford and I will be back again with the same expectations next time.

jgassman11

Sep 30, 2013

I was just looking for a new car. I wasn't planning on purchasing a new vehicle. I had a 2006 Mazda Tribute, which was an awesome car for me at the time. I was at Metropolitan Ford looking at the 2013 Ford Edge Limited. Ilasia was there as soon as we pulled into the lot, ready to assist and answer questions while on the test drive. I decided to part with the Mazda. It was time to upgrade I am very happy with my service and with my car. Thank you.

dsmaby54

Sep 27, 2013

I wasnt expecting to buy a Honda at the dealership, but it was the best car for my needs. That proves that the sales force looks for the best deal whether or not it is a Ford product.

huseby12

Sep 27, 2013

I recently purchased my 2013 Ford fiesta from metro ford in Eden Prairie. Ilaisa Taloa was my sales guy, he was very helpful and friendly. He took his time and found me exactly what I was looking for at a great price! The dealership was very welcoming. The finance staff did awesome! So all in all I was extremely happy with my purchase! I would definitely recommened Metropolitan ford of Eden Prairie to all my friends and family when choosing to purchase a new or used vehicle! Thank You!!!!

raschwa

Sep 17, 2013

The Eden Prairie Dealership has a friendly service department personnel, as well as the cashier. I bring my car here all the time for service. Keep up the great work. :-)

Pennyraep

Sep 2, 2013

I was treated so well by Dan and the financing staff. I received a fair price for my trade-in and a great price on my 2013 Ford Escape! The financing and interest rate are better than I thought I would find anywhere. The warranty offered is excellent as well. This was truely a great car buying experience and I highly recommend Dan at Metro Ford!

belcosa

Aug 26, 2013

I have been buying or leasing cars with Jerry Chapman for a very long time. I have followed him from the dealership he was at previously to Metropolitan Ford. I trust him, and enjoy doing business with him. I have always received excellent service from everyone in the buying/leasing department. I was even able to convert my husband into a Ford customer, and he purchased a F150 from Jerry this year.

ebarcikowski

Aug 25, 2013

Doug Underdahl was very helpful in answering all of the questions I had. He did an excellent job of explaining the features on the Fusion, especially the Sync system.. He went over all of the paperwork with me and made sure I understood everything.

mspjetlag

Aug 25, 2013

Nick was an excellent salesman. He was knowledgeable, friendly. helpful, and did not pressure us. The finance officer was also friendly and efficient. Both men were more than willing to fix small things that resulted from the hail damage on their lot before we completed our purchase. Because of their attentiveness we were able to get the exact car we wanted and in perfect shape!

ciardelli

Aug 23, 2013

I'm delighted to recommend Metropolitan Ford of Eden Prairie, and particularly, new car salesman Bobby Schultze, if you looking to purchase a new Ford in the near future. Bobby helped us find the right car for the right price, we're very happy with the new Ford Focus we bought. The entire transaction went seamlessly, from showing us the cars, to various financing options, right through to delivery.

tcernstsr

Aug 20, 2013

Everyone at Metropolitan Ford is friendly and attentive. Starting with our salesman John Rainville, whom I have purchased six vehicles from, and all the way through to every person in the Service Dept. you getting the strong feeling of their personal attention. Great dealership!T Ernst

Chris

Aug 8, 2013

The decision to purchase and research vehicles was way more excruciating than the process of purchasing it. The dealership was fair and open about everything and the negotiating and paper process did not take long. I appreciated getting into a Truck I was comfortable in, rather than having a sales person trying to push me into something they were interested in moving off the lot.

deckberg001

Aug 5, 2013

The experience we had in purchasing our new Ford Explorer was perfect, could not have been better. John Rainville is an outstanding sales rep for Ford. We felt like we were given the red carpet treatment throughout the process! We've been customres of Metropolitan Ford since we moved to Minnesota 10 years ago and we continue to be extremely satisfied! Would definitely recommend John and the others in the sales department to our friends!!

rinkrat20

Aug 5, 2013

no hassle experience....knowledgeable...attentative...i will continue to be a customer at this dealership with all my needs and hope that it will be a long term reatiolnsihip...

Some Guy

Aug 4, 2013

I e-mailed this dealership about a car I saw on cars.com. I received an e-mail response fairly soon, and a sales person phoned later that night to follow up. Did not end up buying the car, but my interaction with the dealership was good.

harvey4340

Aug 4, 2013

No problems, quick service, friendly and efficient. I appreciated the recommendations for future service that were given.The price was fair and reasonable compared to others.

Focus st guy

Jul 23, 2013

I knew what I wanted and they gave me the price I wanted, and I was in and out with a smile !

FordF150Owner

Jul 22, 2013

I had a "lingering" warranty repair issue. The latest service visit was successful and I'm now 100% satisfied.This dealership's service advisors are very professional and responsive.Thank you!

CJ

Jul 20, 2013

I was uncertain if wanted to trade our Ford Taurus in, so drove thru the parking lot at Metropolitan Ford in Eden Prairie yesterday to see if another vehicle caught my attention. Salesman by name of Cliff Jager came over after a bit and mentioned if I had any questions or wished to look at a vehicle, to just let him know. Two hours later I drove away with a 2007 Ford Edge! Cliff was totally respectful, no pressure whatsoever, and easy to talk to and work with! He listened to what I was looking for and then found the perfect fit for me. As a female, was a bit nervous looking around on my own, but he put me at ease instantly! Very pleased with the vehicle I purchased, the way I was treated, and will certainly bring it back for any service needed. I highly recommend asking for Cliff if you're looking at buying a vehicle at this dealership!

buck50

Jul 15, 2013

I drove three and a half hours to test drive the F150 I had in mind. I was in and out of there in less than two hours...that includes inspecting and test-driving the vehicle, dickering and transferring title paperwork. Found the sales team to be kind, courteous and professional. Price is relative to me. It's either good or it's bad. It was good and I am happy with my F150.

vktrader

Jul 14, 2013

The service people were wonderful. I also visited with Bobby the salesperson I leased my Ford from. He was very helpful. He goes the extra mile.

Mike W.

Jul 5, 2013

I found a used auto on the internet and contacted the dealer via the internet link. I heard back from Dan the next business day, first thing. Within 2 hours I was driving away in my new/used car. Hands down this was the best car buying experience I've ever had. Dan was very helpful in walking me through the process and he, and Suresh, made the paperwork process easy, straightforward, and zero pressure. The overall atmosphere of the other staff was genuine and positive. I'd highly recommend this dealership based on this experience. Thanks!

Lawrence J Boike

Jun 10, 2013

Bought two new vehicles in fall of 2011 working with Suresh Dubay. I called him recently and found out he was in finance now and that Bobby Schulze would go to work for me.Bobby and Suresh took car of things so fast that I purchased the car in record time. My experience with other dealerships is not at this level. Great job and expect me back in the future for sure! Thank you for the excellent experience!

sammyj7676

May 18, 2013

They always greet me with a smile and know my escape and what needs to be done for it to run at top efficiency.Mr Lee, is great

120windschitl

May 10, 2013

I worked with Jerry Chapman and he was upfront and honest with all my questions about buying new or used. He was very knowledgeable about the how the market is today. We went out on a test drive and showed me all the features. I wasn't sure of what color vehicle to get and we went out to the lot and looked at other colors. We went through a long process of looking at weather buying or leasing is a better option. He showed me with paper and pen the differences and then got a computer printout after we were close to a deal. He was able to get me a little more on my trade in as I felt it was worth more than what they were first offering. We closed the deal and I asked if we could finish it up on another day as I had never planned to purchase a vehicle that day but he made the process so easy. I came back a couple of days later to pick it up and I was in and out of there in a short time. He was very busy as it was a Saturday and he asked another salesperson to go over syncing my phone to the vehicle and going over the last few details. I truly appreciated him doing that as the last thing I wanted to do on the first day it hit 70 degrees out was sit and wait at a dealership for him to get free. It was a great experience considering I never planned to buy a vehicle that day and I havent looked back and my new Explorer is Awesome. Thanks Chappy for making a sometimes not so pleasurable thing (Buying a Car) so stress free. Mark Windschitl

Love Trucks

May 5, 2013

My service was quick, accurate and reasonable. I couldn't be happier.

baileyhome

Apr 30, 2013

I came in without an appointment to check on a knocking sound coming from the back half of the vehicle. I was told they could check it out right away and that I might be asked to pay as much as $94 to diagnose the issue. I would then have the option to be taken back to work or wait to have it fixed. I was fine with that and went to the waiting room. After 90 minutes without anyone letting me know what was happening, I went out to get an update. The car was fixed within the $94 diagnosis window, I paid and was on my way. My only minor issue is that it would have been nice to get an update prior to 90 minutes so I would have the choice of continuing to wait or request a ride to my office to return later.

Dave C.

Apr 13, 2013

I give the repair work 5 but that will only tell with time. I mentioned a noise and we'll see what happens. But I was given future options if it doesn't go away. But as far as diagnosis and suggestions I was satisfied.

RickD

Apr 12, 2013

Good sales experience, we've used Metropolitan Ford service since the dealership was Tonka Ford with the exception of the Hecker ownership.

Annamayu

Apr 8, 2013

John was great to work with, I told Him up front what I wanted In a vehicle and he delivered that. He explained all the bells and whistles that came with my escape, I felt a got a fair trade value for my old SUV. The service shop was impressive.

ron prax

Apr 7, 2013

fast was in and out before coffee was even finished

Mary K

Apr 4, 2013

I came in and did not have an appointment and Todd was very gracious about helping me and did not seem iritated that I didn't have an appointment but to go in the other lane next time as I was in the repair lane. I didn't have to wait long and the oil and tires were rotated and the car was washed. I enjoyed my people watching in the new lounge.

Garrysson

Apr 3, 2013

I am exteremely satisfied by last technical service for my Taurus. I didn't schedule it but when I came to Metropolitan, I could get technical service without serious problems and it didn't take too much time. Thank you very much!

William

Apr 2, 2013

Great experience, very helpful, and John helped me through understanding optional features of the truck.

Justin

Apr 1, 2013

Great buying experiance, Good Job!!!!!!!!!!!!!!!!!!

this is a stupid question!

Apr 1, 2013

In and out of the shop for an oil change in a jiffy. Thanks!

Sioux Fan

Mar 27, 2013

Our 3rd new vehicle from Metropolitan in 2 years. Very satisfied with Cliff's help and availability to answer questions, even a year after the sale. We'll be back.

Melbel9879

Mar 26, 2013

Being this was my first time leasing and getting a new car, Tony really helped and worked with me on everything. It was great! I would recommend Tony and the Metropolitian Ford Dealership to everyone.

liztondryk

Mar 23, 2013

Efficient and quality work done. I appreciated the waiting room provided for waiting. I was also offered the $10 rebate that I will receive by mail.

Lucylu

Mar 22, 2013

I have been to two other ford dealers in the last few weeks and metro ford is over the top in customer service and beautiful environment. Service guys listen and care about meeting all your needs.

Dennen23

Mar 15, 2013

We wouldn't go anywhere else!!! Metropolitan Ford is great and the new store is awesome. Thank you so much. It was quick and easy. Jack Dennen set us with Tony Reyes immediately. Tom Eha located the Ford Escape we wanted, Tony did a great job finalizing the deal, and Torrey Farniok in Finance even helped me get my car seat in perfectly. Thank you so very much. I love our new vehicle.

scrap907

Mar 6, 2013

BEWARE of this dealership! I purchased a vehicle from them and in 2 months and driving only 2,000 mi the break lines ruptured. Several things are wrong with it. The dealership offered me 1/2 price to buy it back. ARE YOU JOKING! What kind of good faith dealership is this? The general manager will not return my call. Let the games begin... It will be made right one way or another! BEWARE BEWARE!

Jean N

Feb 25, 2013

Very quick and efficient. Staff very friendly. Hours are awesome for people that work.

Taurus

Feb 12, 2013

Brought in my vehicle for Service and Mike was my repair tech and he was great. All the guys are great by the way. Mike also went so far as to submit a rebate in for me for the new battery I purchased. That's what makes customers keep coming back. Much appreicated.

chuck_charest

Feb 3, 2013

I appreciated the way that Doug worked with me to explain the options that were available on my Fusion. Also, I appreciated how he kept in contact with me regading the status of the sales process. He did not miss a beat.

Joel Carlson

Jan 25, 2013

Fantastic salesmen new what he was doing and made it a very enjoyable experience. I will only buy from Patrick in the future. It was overall a great experience

Jhamil2

Dec 31, 2012

We are a return customer of Jerry Chapman. In fact, this is the 8th vehicle that my family (husband, son and myself) have either bought or leased through Jerry and Metropolitan Ford. It is so important that we feel that we can trust the salesperson. Jerry from day one has been the person that we feel has our best interest at heart. Really a stand up guy, that is great at what he does!

Mini Aston Martin

Dec 15, 2012

We came in to the dealership just to look around. We met Steve Evans who warmly welcomed us to the dealership and as soon as we told him what he had in mind, he took us out to lot and showed us the new 2013 Ford Fusion and we instantly fell in love. We new within 5 minutes that was the car for us. Steve set us up for a test drive and we were on the road driving what we hoped to be our new car within 10 minutes. After our test drive, we new we were getting this car. My boyfriend and myself filled out a joint loan application and were getting distressed when our lack of credit due to being so young was holding us back from getting our dream car. Steve kept me calm and and assured me there was no way we weren't leaving the dealership without that car. The financial rep Torrey came out to ask us some more questions and told us that maybe since we had limited credit we could lease instead of own. I knew that leasing was not a right option for us so we had to tell Torrey we had to walk away, Torrey asked us if he could submit our loan application once more to FORD Credit and we said sure, why not. I am SO SO SO GLAD we let that last app go through because 30 minutes later we were walking out of the door with our brand new 2013 ford fusion. I can not comment enough on how great these guys are! We were welcomed the second we walked in the door, and treated with 5 stars the entire time we were there. I would highly recommend this dealership to anyone. The customer service is phenomenal! Thank you so much to everyone at Metropolitan Ford for everything you did for us. We love our new car!

JHK55386

Dec 4, 2012

This purchase was the second new F-150 I have purchased from Cliff Jager in the last 3 years. When I decided to buy this vehicle I DIDN'T LOOK ANYWHERE ELSE, because I new Cliff was at your dealership. Cliff is honest, concerned about me getting a fair deal (fair for Metropolitan too) and follows through on making sure the customer experience is memorable. It doesn't stop there, either. I haven't been into your dealership one time (in 3 years) for service where Cliff didn't see me, walk up and ask how I was enjoying my vehicle. To me this demonstrates his ongoing commitment to my satisfaction.Honestly, Cliff is the best new car salesman I have ever dealt with. For this reason, I have recommended you dealership numerous times to friends considering a new vehicle purchase.Jay Kirkland

Ford Vehicles

Nov 11, 2012

We wanted to buy a car. We selected a car. We scheduled to pick it up. The next day when we were set to pick it up, the said they made an honest mistake and sold it to someone else. However, they did not apologize. The tough thing is we have very busy schedule heightened by a big purchase, we felt like they didn't care and that we shouldn't care about this.

Dalerlillevold

Oct 26, 2012

Denny was great to work with. It is a great new building as well. I am really pleased with the Mustang. The V6 has surprising power.

All About the Mileage

Oct 17, 2012

I was looking for a car with great gas mileage and came across the C-MAX. The dealership did a fantastic job on working with me on my trade and getting me on the road in a timely manner.

Fusion mama

Oct 17, 2012

Our salesman bobby schulze was very helpful, and not pushy. He knew what we were looking for, and found my car at a different dealership. The metropolitan ford team met our expectations, and we most certainly will come back for our next vehicle purchase.

Ford C-Max

Oct 16, 2012

I was looking for a car with great gas mileage and came across the C-max. The dealership did a fantastic job on working with me on my trade and getting me on the road in a timely manner.

brenda.finken

Oct 16, 2012

I was looking for a car with great gas mileage and came across the C-max. The dealership did a fantastic job on working with me on my trade and getting me on the road in a timely manner.

no nickname

Oct 6, 2012

Beau was a great person to work with, did great job in explaining all features of car and follow up was really unexpected, but greatlly appreciated. I would recommend him to anyone that wants to buy a car. He treated us like family. Thanks again Elrick Gregoire

Ford Escape Shoppers

Oct 4, 2012

We were looking here for a later-model Ford Escape and found a beauty here. In the process, we were helped twice by Bozidar (Beau) Petrashek. He was friendly and professional and gave us his time without a bit of sales pressure. When we found a car we were interested in, he took us inside to look up the Carfax and other documents. He also reminded us to check the online price, which was $1,000 less than the price on the lot! The one time we went and Beau wasn't available, another very helpful and friendly salesperson showed us what we wanted to see and made an effort for us to connect with our original salesman. If we had not found a hybrid at another dealership, I think we were ready to buy the car we'd found at Metropolitan. The sales staff who worked with us are courteous, friendly, knowledgeable and professional. They, Beau especially, make the process easy and--yes--even enjoyable.

Elrick

Oct 2, 2012

We want to tell you that Beau Petrashek is an excellent representative for Metropolitan Ford. He provided accurate information for the models, as well as, alot of helpful info on features. Beau's people skills are excellent. Beau is also conscientious on followup and any problemsolving we might need. Thumbs up for Beau!

sdmottlow

Oct 1, 2012

Your Team consisting of Eric, Beau and Michael made the experience of purchasing a new vehicle quite pain free. I appreciate their thoughtful consideration of my wife diane and me during this process.

sdmottlow

Sep 24, 2012

I was overall very pleased and satisfied with our visit to your dealership to purchase our new Ford Expedition EL. To be honest, I've enjoyed a terrific relationship wit the staff at Morrie's Ford in Buffalo and before that Dave Peterson's Ford (Denny Hecker's afterward)in Monticello. I was very happy to form a new relationship with you folks.

BrendaJennette

Aug 20, 2012

Every time I go to Metropolitan Ford I have a great experience. All the salespeople are friendly. Bret Chapman has been especially helpful and you can tell he really enjoys getting people the perfect car for their specific needs. I get oil changes there rather than dealerships or garages closer to my house, because the prices are so much cheaper and the service department is not pushy about getting things done at all! (If you have a used car, you know what I mean!) I will definitely go back there to purchase my next car! Already planning on leasing a vehicle from them next. The prices are so reasonable and end up being much cheaper than owning.

hladric

Aug 8, 2012

Cliff was great. Very helpful, friendly and knew his cars Kept us up to date on what was going on with the car we wanted from another dealer. Very happy that we had Cliff as a salesman.

KannB

Aug 7, 2012

I bought my 2010 Focus new from Metro Ford in October of 2010. Buying experience was good, I had no issues. When I took my car in for the first oil change, the mechanic found that it was leaking oil. No one in the service department notified me of this issue, I learned of it by reading my paperwork after I had already gotten home. I have had my car into Metro Ford 5 times to address oil leaks (and numerous other leaks and problems) and they have struggled to fix the problem. They even replaced the engine and 3 leaks occured on the 2nd engine. Each time I had my car in for an oil change, they found another leak. Each time, no one notified me and instead I had to read about it on the paperwork. The last time I was in for an oil change (and the only reason I keep going back is because my car is under warranty), I watched numerous other customers interact with the oil change crew. Each customer was greated by name, and someone sat down and discussed details of what was going on with their cars. Each customer was notified of their car being complete within minutes of it being parked outside, they all received great service. I, however, did not get the same treatment. My car was parked outside for over 20 minutes before someone came to notify me. I was not notified by name (the mechanic asked who had a black fusion, no one answered, he asked what car I had, I said a black focus. He replied "yeah I think that's what this car is"). When I asked if there were any issues with my car, specificially around oil leaks, his response was "I don't think so". For some reason, they seem to provide great service to other customers, but I can't get the same treatment. I plan to trade in my car in the next couple months and couldn't be happier that I NEVER have to deal with this service department again.

kareywilley

Jun 15, 2012

Cliff was wonderful, we worked hard to get me in my favorite truck, the Escape. I would recommend him to friends, he was easy to work with.

pmuraca

Jun 15, 2012

Beau was very willing to show us a great car at a great price. He understood our time crunch on wednesday and made it happen. I was pretty amazed at how he could remember all the information we gave him about how we planned to use the car and this led to him showing us additional features on the car that would make our life better/easier.We definitely would come back to work with Beau.

TTTTT

Jun 13, 2012

I tryed to negotiate a better price on a car and the sale person would only reduce the car around $100. Thats not a good place to get a good deal for a car that I am buying cash up front.

nowino

May 12, 2012

I have always had a great experience with the Service Dept. Employees are always friendly and personable. I trust you with my Mustang and that means a lot to me!Judye

simer53

Apr 17, 2012

I gave them a great review because I felt like people listened to me, answered my questions thoroughly, and treated me as a valued customer. Their shuttle service was amazing and made my day so much easier. I love this company!

mattv

Apr 8, 2012

Worked with John B. at Metro Ford and had a great experience. Very friendly, low-pressure and took the time to answer our questions and make sure we understood everything before we signed any papers. Unlike some salesmen, he did not pressure us or seem "offended" (for lack of a better term) when we left the lot to talk and think about a potential purchase. Would definitely recommend & will go back next time we are looking. :)

fouks

Mar 30, 2012

my son bought a used car from this dealership and they were very nice to him, both the finance manager and the salesman, shook my hand and told me I should be VERY PROUD of my son, he saved his money and has a very good credit rating "something you don't see much of these days" I forgot to mention, that my son went to vocational school to become a certified mechanic,yes,I am very proud of him! It's to bad that they totally took him to the cleaners----- he has had to replace the catalytic convertor and now, it is in for a new transmission.He bought this POS less than 8 months ago. NO.. I would not recommend that you buy a used car here, unless you have a unlimited source of repair cash!

frozenbuc

Mar 25, 2012

We have been buying cars from Denny since 1989 and he has always taken good care of us and that is why we keep coming back to him.We consider him to be a part of our family.

NicoleBurruss

Feb 20, 2012

Great experience very happy. I received lots of information and all my questions were answered. I had a great experience and I will recommend this dealership to all my family and friends.

johnlew7

Feb 16, 2012

Your dealership provides excellent customer service. I will recommend you. The only complaint/suggestion I have would be that this review process is too long. Please shorten it.

Iowa Hawkeye Godfather

Feb 3, 2012

I worked with Mike Nelson on the purchase of a 2011 Expedition and found him to be fair and very acccomodating. I enjoyed the no nonsense approach to completing the transaction. I live in Kansas so I did everything using the web and the phone so I didn't get to experience the dealership, but I assume if Mike is indicative of the organization it is well run and successful. I look forward to working with Metropolitan Ford and Mike again.

e0036947

Jan 9, 2012

Denny makes the experience of completing a lease easy and hassle free. He was able to provide suggestions and find the best pricing and car to meet my needs.

cochrane46

Dec 7, 2011

Everything was excellent - I can be very hard to please. A problem with the bodyshop. Problems happen how they get handled is what you remember. Everything was handled to the highest standard.Both Mike and Tom should be recogonized as valuable contributors to Metropolitians success. Kevin played a roll as well.

nlin32603

Nov 28, 2011

Here is my story about how this dealership rips off customers from its salesman, sales manager and general manager: On 9/24, I gave the salesman Suresh a deal and put down $2000 deposit under his promise of delivering MSO with the vehicle. A week later, Suresh told me he made a wrong promise because he could not deliver MSO. Even not my fault, on the same day I still made another attempt to save the deal for the salesman but within hours I realized it didnt work. So I asked for deposit refund and he promised the refund would be issued within 24 hours. Then, no refund came no matter how many time I called and emailed for a month I was simply ignored. Out of frustration, I called the sales manager Eric. To my surprise, that guy told me they offered refund but I made a second purchase attempt which took more than a week and it incurred them significant cost so he decided to reject my deposit refund request! A big lie by the sales manager! I have the email proof that my second attempt only lasted a couple of hours on the same day I asked for refund! As a last resort, I forwarded the email proof to their general manager Jack for help. Then, I was simply ignored as well! Note they were selling me a thousand dollar above MSRP for the high demanding Raptor truck because they said it took them no time to sell it at this price. How come it incurred them such high cost from not selling the truck? Later I bought one from another dealer for a thousand below MSRP! Here is my feedback for this dealership:(1) Make false promise to cheat customers or they have no idea what they are doing(2) Overcharge customers(3) The dealership management denies the truth and rips off customers I have worked with many dealerships but have never seen one like this treating customer badly and unfaithfully from sales to management!

Vail

Oct 29, 2011

I have always been satisfied with Metroplitan with their service. This is my second car from this dealership, and I will continue to use their dealship, for both service, and sales of cars.

scarolus

Sep 2, 2011

I was in the market for trading in my 2010 Ford Edge for a 2011 Ford f-150. A deal was made with little pressure and a very fair price. The staff are very friendly and helpful.

lisa tyson

Aug 31, 2011

roter problem since i have purchased this truck. i have had many sets of rotars and resurfacing done there is a little over 80K miles on my F150... now its at my expense and i am not happy with that.... wont be buying from this dealership again.l

robertajackson

Aug 25, 2011

Once again, Todd was the personification of how to take care of customers !!! Likewise, your mechanics did a superb job--timely and accurate. Keep it up. Thanks Bob Jackson

jackierostamo

May 23, 2011

Working with Brandon was a pleasure. He was very professional, courteous and helpful. The finance group was also very helpful. They explained in detail the warranty programs available and what the cost implications would be on the loan. Brandon went over all the features of the car in detail. I would recommend him to anyone looking to purchase a new car.

cbeileen

May 21, 2011

Scott made the appointment for me, reminded me in my email. He was pleasant and helpful. His voice was cheery.John helped me once I got to your shop. He was pleasant and helpful. I don't know her name but the girl behind the desk who took my money was also very pleasant and efficient.

charwallace

May 11, 2011

I came in on Saturday for an oil change and tire rotation on my 2009 Fusion. I went to talk to Jerry 'cuz I hadn't talked to him in awhile (I've been buying cars from him since 1991). I just asked him if it was too soon to start thinking about a new lease and he took care of the rest. Within an hour, I was walking out with Jerry on the hunt for my car. Much to my surprise, he called me early afternoon on Monday to say that he had my car. Jerry (and team) made the entire process effortless and unstressful.

LinetteCarlson

May 10, 2011

I was able to leave my car overnight for a Monday morning repair without having to make an appointment. The car's brakes were of concern to me and I was having issues with them Sunday evening. The convenience of being able to drop the car off unexpectedly and have the repair completed the next day was very important to me. Thank you Metropolitan Ford, Eden Prairie.

gnlemon

Apr 29, 2011

I waqs not informed that the warranty from an outside company did not cover all of the expense, as implied. This should have been made clear to me before any work was done. Your hourly rate and parts prices were well above the warranty guidelines. If I would have been made aware of this I would have asked the warranty company where to take the car for the needed repairs that would complete them within the range of the expected pricing. When I brought this to Scott's attention he indicated he would "discuss this" with someone (Todd?) and get back to me. No one called me back, Disappointing...

bludeja

Feb 5, 2010

I have bought a few cars from this dealership and the most recent one was with a new salesperson. She is new and was so pleasant. We test drove a couple of trucks and could've driven more, but I found the one I wanted. Jennifer fought for me so I didn't have to. When the numbers were run, my trade value came in $100 under fair BB. (I had some rust on it) They gave me quite a bit off in rebates and a dealership discount. Financing was great and even knocked off some for the protection package. I have read all opposites on here of what I experienced. If you don't believe me, call Jennifer Tom or Mike in finance. They were really nice to work with. I have even had 2 phone calls since buying 2 weeks ago making sure I am so happy. Really cool~

lmj928

Jul 17, 2007

I bought a 05 Mustang in 2005 from this dealership - it was my first new car purchase. I was satisfied at the time b/c I loved the car and didn't even think it was possible to have it coming in to the dealership, so accepted whatever rates, etc they offered, but a couple years later when I was trying to sell my car (only trying to get enough to cover the rest of my loan) I realized that I had been screwed b/c the price I got was close to MSRP, and they had tacked on about $3,000 worth of that extra crap (MPP, disability insurance, extended warranty). So I went back in June 07 to buy a new Mustang with my mind set on getting the best price and not opting for any of that extra crap which was worthless to me in the end anyway. It was a bad idea to come on a weeknight around 8 PM. We were tired and we were anxious to get home (and had to meet the guy who was buying our old car too to give it to him). Our salesman was not very pushy in our buy a car (that's good), as we came in with the idea that we would buy it and knew exactly what we wanted. We figured we would be nice easy customers for him. He did talk things up a bit, he said adding a spoiler would be under $200 but in the end it turned out it was $400. Anyway, that was not a big deal, as the price of the spoiler was added into the price of the car, not a separate item we could really dispute. The price he gave us was good for a V6 premium w/ heated leather seats - $19,750. We agreed and he proceeded to talk to us about the MPP package (special treatment on the paint to guard against rust, etc - for $900!). We are only planning on having this car a couple years and we knew it was a total waste of money, we kept declining and he kept pushing us. We never actually agreed, he just ignored our "no's" and sent us off to the financing guy, Torrey. He was not a bad guy, showed us the other "extras" they offered, which we declined. We also told him we actually do not want the MPP, as Mike had added it to our purchase price. He said hold on, he found a mistake in the paperwork and had to go talk to Mike. Somehow they figured out that the $19750 already included MPP so we're getting a great deal and should just accept it. It was 10 PM by this time, we said ok fine, and bought the car. They said they would go have it detailed and filled with gas (it was almost completely empty so our test drive was really short!) and we waited. Finally we got our car, and as soon as we got in we noticed nothing was cleaned and the gas was on empty still. There was no one left at the dealership to complain to so we just went ahead and drove to the nearest gas station then drove home. To make a long story short, the car is fine, but we contacted the dealership later that week to cancel the $900 MPP. They first said "No" when we came in and brought up this excuse that they had accidentally applied a $1750 discount twice so we're getting an awesome deal and they can't afford to lose any more money. We went home and then emailed them a long email about how it is not our fault that they accidentally did that, and that if the MPP is a cancellable service (it hadn't been done to the car yet) then there is no excuse for us to not be able to cancel it. We got no response and called them a few days later - they said OK they will cancel it. I have yet to see the refund. We had went to other dealerships like Dodge and Mazda recently, and the service is completely different. They are more upfront and bring you out the financial information right away (interest rates, what type of payments you'll have, etc) instead of slipping it in at the end. Ford didn't even ask how many months loan we want or let us know what APR we're looking at until the truth in lending paperwork came out. I admit we made some mistakes here, but we tried our best and felt bullied. I'd advise to steer clear of this one.

ChrisR

Jan 15, 2004

I bought a Ford Focus wagon from these inept bozos and regret it every time I have to go back there. First, they tried to con me out of their "extended maintanance plan," which is basically free oil-change/check up every 5K miles. I now realize that plan is worthless. Every time I have to in there, I have to wait at least 90 minutes for an oil change. This last time, when it got to be 2 hours after my appointment time and still no car, I started complaining. They huffed and told me I needed to talk to Jerry (Marcotte). Mysteriously, Jerry could not be found. When I finally got my car, still no Jerry. The worst was that I had to get a new exhaust system (muffler and pipes) put in after 10K miles. As if that itself wasn't bad enough, I had to go back three times (!) before they finally had the right parts to install. Each time, I'd wait an hour, then the guy would tell me, "I've got some bad news..." Honestly, on the third visit they still didn't have the right part and gave me a rental car for the day. Whoopee. I do like my Focus, but would never, ever suggest this dealership to anyone.