Used Cars for Sale at Michael Kia in Groton, CT

military

Mar 23, 2015

I came in last week for there lottery drawing I got in the mail to see what I won. I came in and got the gift card abd was ready to leave but I was stopped by a salesman. Asked what kind of vehicles I was interested in, told them trucks and they show me a car, didn't ask if I liked it or anything before trying to push it on me. I liked the car but was not in the market for one. Next thing I know they tell me I'm approved and has switched my insurance to a car I don't even own! Wait to sign papers for 4 days. Never contacted me. Had to switch my insurance back and go back to get my insurance cards. No sorry or anything. Great way to take care of the people that fight for their freedom!

Greg

Nov 26, 2014

Just purchased a 15 optima what a great experience!!!!!!?thank you to Tim and Mario and Aj for their professionalism and tireless efforts to get me into a reliable vehicle thanks guys!!!!

miketomaszek

Aug 13, 2014

Great Salesman, he did a wonderful job of explaining everything in the new car. He was very knowledgeable and I would and have recommended him to many of my associates and friends. He is an asset to Michael Kia

SMEE

Jun 18, 2014

I drove from RI almost two weeks ago to look at a used car that was advertised on the website. I called ahead and the sales person assured me it was still available. When I arrived and met with the sales person, I was told that the car was not available to test drive because it was in the shop having some repairs done. I was offered a chance to look at a similar car that was on the lot which I did and confirmed that I was still interested in the original car. The wasted trip could have been avoided with a simple phone call back to my cell phone since it took me almost an hour to reach the dealership. I am sure they have caller ID available? The sales person then asked for my contact information so they could call me as soon as the car was ready for a test drive. It has now been nearly two weeks and I have not been contacted. I can see that the car is still offered for sale on the website. Yes, I could call again and make another appointment but I will not waste my time.

elijah16

May 29, 2014

My daughter left money on a Soul and was told she could pick it up Saturday morning ,she's young and has great credit . I went there with her that morning and got the run around with the Sales Manager Todd I think he thought we were two very dumb people . The sales guy Jose was great I feel he lost a sale because of the manager . He lied and we tried to get her money back he told me he was the highest manager at the dealership and ripped the paperwork out of my hand and tried to muscle my daughter in the car ,I wasn't having any of that he told us that she had to go to the dealership with her card to refund her deposit , he said the money would go right back in her account . She went in and they took her card and refunded the money but didn't say it was going to take 5 to 7 days . I called and talked to a lady Sandra and she gave me the General manager I spoke with him for a long time he let me vent and told he told me he was sorry it got to that point , was wasn't this guy there Friday so we didn't have to deal.with that guy Todd we might of bought a car and Jose would of got a sale . Plus I thought Todd was the highest manager at that dealership !!!!! Dave gave me the head manager Michael and he and the GM helped my daughter out and we really do appreciate that . If you go there avoid Todd in anyway you can . Sorry Jose

Unhappykiashopper

Mar 19, 2014

BEWARE. This may be the worst dealership I have ever been too. The level of professionalism here is horrible. The manager Dave was yelling Italian slurs across the show room. He also made me feel uncomfortable being there like I was a piece of meat. The other manager is that's what you want to call him was not knowledgeable at all. I call back the next day to ask a question about the car I test drove, he pushed me off and said something about to many fingers in the soup. I will make sure no one I know will ever set foot in this dealership which I do feel bad because my salesman AJ was amazing. He kept apologizing for everything. I may even take this above this store and go to Kia. OverallExperience: 1 CustomerService: 5 BuyingProcess: 1 QualityofRepairs: 5 Facilities: 1

Linda Whipple

Nov 9, 2013

I had a great experience while having my Sorrento serviced. The staff was very helpful and friendly. I was very satisfied. They also washed and vacuumed my car.

Ray and Charmaine W.

Nov 4, 2013

My wife and I were very satisfied with the buying process and the closing and delivery as well. We initially made contact on the internet, and the internet manager was very efficient, pro-active, and professional from start to finish. The sales manager was on top of finding and securing the specific color and options we desired and showed excellent follow-through in getting it done on time to meet our schedule. The car was prepared perfectly and was waiting out front when we arrived on a Saturday. The sales person assigned to handle the turnover paperwork, the explanation of the many features on our Cadenza, and all other general questions was very well prepared in advance, and he was happy to stay late on a Saturday evening to make sure we had all questions fully answered. The business manager was very efficient, very knowledgeable, and very pleasant to deal with regarding the lease documents, and other related paper work. Overall it was a great team effort, and we were very impressed with the high caliber of this dealership. We would definitely recommend them to anyone who may be looking for a new or used Kia in the future. The facility was clean and neat and space allotted for business transaction seemed more than adequate. On a scale of 1 to 10 with 10 being best we would give them a10. Regarding the 2nd question below, we leased this vehicle. It was not a purchase.

Grandma

Oct 23, 2013

I find that no matter when I call for an appointment I am always fit into their schedule and I can almost always get the time of day I request. They go out of their way to answer all of my questions and ask me if I have any concerns. I purchased my Kia Sorento at another dealership and they called me up to tell me they "TOLD" me they needed a good review. I tell everyone not to go there, but go to Michael Kia as they respect their customers!

Barbara

Oct 17, 2013

Troy Rainey is professional and pleasant to talk to. He answered all my questions about future work on my 2011 KIA; I will be returning and looking forward to seeing him.

"Golfer"

Oct 2, 2013

Easy, quick, nice friendly service personnel. This was my first experience with Kia. I even got a chance to speak with the salesman who sold us the car. So all was good.

The Swede

Sep 25, 2013

Yesterday morning, I went to get an oil change for my Kia Rondo. As always, I received great service. I went away poorer than I at first expected, as the service men found a small thing that needed to be addressed. Fair enough... Hopefully all is well now.

Paul Petruzzeli

Sep 13, 2013

My experience at Michael Kia was exceptional . I went to many other Kia dealers around the state only to find the same run around that all car dealers have . My sales guy Dave was very knowledgeable and gave me all the tools I needed ,and answered all my questions without the pressure of weather I would buy a car from him or not . That was one of the things that brought me back to Michael Kia to make my purchase . Getting a great car helped too ! The finance dept was VERY helpful too. Even after I was ready to buy and the sale was almost final they got me an even better finance rate then my own credit union . That was impressive ! ! GREAT JOB staff at Michael Kia ! ! ! Paul

Skeptical Mary

Sep 7, 2013

Firstly I went to another dealer which was closer to our location. Their price was firm. They made no effort to help with incentives. They made no effort to locate a vehicle at another location and ship it to them. We then went to Groton. The salesman was excellent, along with his manager. The finance manager spent a great deal of time preparing the forms and presented them to our liking. I called the dealer today on a totally different matter and had no trouble contacting someone. No voice mail, etc. All in all, it was a very positive experience.

Margo

Aug 30, 2013

I was so pleased your service dept found the noise my sorento was making. Thank you Troy and co.

KIADRIVER

Aug 21, 2013

Great Service. I was able to make the appointment earlier in the morning for that afternoon. I was seen and disgnosed right away. The customer service was great and the sales deptartment didn't hassle me to sell my vehicle. It was a great experience overall.

M Mascheck

Aug 12, 2013

First oil change and service for our new 2013 Optima. Service Dept had us in and out in 24 minutes. Appointment was on time, courteous and informative. Cant imagine going anywhere else with my car after that kind of service. Thank you for an enjoyable experience.

Sandy

Aug 12, 2013

I dropped off vehicle for 30,000 mi check up, explaining some concerns with electrical (idiot lights on and power steering failure, both intermittently) Despite dropping it off early the service person explained they were very busy and hoped to get it in by scheduled time. I headed off for bike ride. I received a call that it was ready about 30 mins early, so I returned to pick it up. We reviewed findings/repairs/recall and I headed out. After leaving I called my husband to give update and he reminded me of the driver side rear running light failure, which I had forgotten to mention. I thought they seem to do a thorough inspection, I'm sure they noticed. Not only was that not fixed my sister mentioned the front running light was out also. Which leads me to wonder what else might get a automatic check-off by the computer printout. I am normally satisfied with both my car and this dealership. They are always pleasant and informative and attempted to correct the oversight ASAP.

sfgrbr

Aug 1, 2013

Service was on time. Waiting room was clean and employees friendly and not pushy. We would consider buying from them at a later date.

Larry

Jul 25, 2013

Had my Kia Soul serviced for my 7500 mile checkup. Also had mileage verified under the fuel reimbursement policy. Howard and James were most hospitable and helpful. I would use Michael Kia for all my future servicing without reservation.

Mark - "The Car Salesman Myth Buster"

Jul 14, 2013

My credit was not really excellent but not bad either. Average. I truly thought I would not be able to get a deal done for a car until I raised my credit score higher. I thought maybe another 2 or 3 years. I was in shock when Pasha and Richard made it happen NOW!! These guys are amazing at Michael Kia. They are so honest ands down to earth. Its truly a miracle when you can put Honest and Car Salesman in the same sentence. Michael Kia is the only place Ive ever seen where that miracle happens. Thank you so much Michael Kia. I love I love my new car and I will be a loyal customer and scream your praises from the roof tops.

John C. James Jr

Jul 11, 2013

Everything was great from the time I walked into the service counter to the return of the car.

brendageer

Jun 20, 2013

I have been a longtime customer of Michael Kia. This last purchase was car # 5. In all the years I have dealt with them I have never been more impressed with the professionalism of the staff. My Salesman Justin was not only professional but he also has a great sense of humor. He worked very hard to "make the deal". He was knowledgeable in all aspects.I also dealt personally with the General Manager Bob who was committed to making sure I was happy. He actually called me personally to make sure everything was good. You don't really hear that too often where the General Manager takes time to follow up with a Customer. Being in the Customer Service business for a very long time I realize how important it is. All of the Staff at Michael's went above and beyond. I can wait to return to purchase car #6.Thank you and keep up the good work......BrendaNorth Stonington Ct

desmonddestiny

Jun 2, 2013

I had a wonderful experience at Michael Kia of Groton. They made a stressful situation turn into an unstressful situation. The service dept. is excellent. The car salesman I dealt with was also terrific there was no pressure to purchase a vehical. Overall I had a great experience!!

Randy Moore

Jun 2, 2013

We came Saturday late afternoon they stayed open late to help us we drove three cars end up buying the kia forte they were very very friendly and they helped us a lot

samrasmussen92

May 30, 2013

My right wheel bearing broke a week after i purchased my car, Michael Kia "fixed it" and it broke again not even a month later. They "fixed it" AGAIN...Now i'm sitting at Karns Auto Shop waiting for it to get fixed for the 3rd time. Michael Kia is unacceptable. They claimed they fixed my right wheel bearing twice but they never did. Now i have to pay for it.

J V Kinoin

May 24, 2013

After checking out a few dealerships my buddy told me to see Joe at Michael KIA, My friend had a credit situation such as myself and Joe was able to help him out. I have to say Joe wasn't your typical pushy salesman, he guided me through my visit and made it less nerve wracking than my past experiences. (When I stop by the dealership later I will get his last name to pass it along). Anyway I purchase a used kia which was actually priced the lowest I could find on the internet which was surprising. I was obviously nervious something could be wrong with it but I looked up the carfax and had my Dad (a mechanic) check out the car and everything seems to be Great! Would recomend this dealership as well as my salesman.

Cdhoffman

Apr 2, 2013

Matt was an amazing salesman. I never felt like I was being forced into buying a vehicle. He let the car I test drove do the talking. Matt also helped me make a new car work within my budget. If you are looking for a new or used car, and would like a salesman with a lot of knowledge, you have to go see him. You will be glad you did.

RyanPelham

Apr 2, 2013

The car buying experience at michael kia, couldn't have been better. Julio worked very hard to get us into a car that would fit within our budget range but at the same time never made us feel as though we were being pushed to make the purchase. Michael Kia was far and above the best experience either of us have ever had car shopping.

sarahelizg

Apr 2, 2013

He was very friendly and informative. He was also very understanding and patient with my decision process. I couldn't have asked for better service and now I have an amazing car that me and even all my friends absolutely love. He is the best.~sarah

johansmith3766

Mar 19, 2013

Matt made buying a vehicle very easy and effective. This will be my first new car thanks to him its going to be a good one

kylethomen

Mar 19, 2013

Matt was very helpfull in helping me find a vehicle that fit my needs, as well the dealership prices were good and they were very easy to work with and made for a comftorble buying experience.

pekachu

Mar 7, 2013

Purchasing a car can be a horrible experience, were you can leave out having buyers remorse. However, my experience at Michael Kia was top notch. From the moment I walked in all the way to signing on the dotted line. Cassidy, was the first to greet me. He was very friendly, helpful and a great listner., I did not go with my first choice. I ended up visiting the dealership a second time and was greeted by Tim. I requested my down payment back and Tim was very understanding to why I changed my mind. He didnt try to push me or hold my down payment hostage. Because of his excellant customer service, I asked Tim if there was anything else on the lot that was going to fit my budget. Tim grabed a pen and paper and asked me to describe my dream car, and like a fairy god mother he made it appear and kept me in budget. I want to thank Julio for his excellant customer service and following through with returning my phone calls and making sure all my questions was answered . Julio was very friendy and like Cassidy and Tim very professional. I want to thank John for being very honest, welcoming and to the point. He was very helpful with helping me get the best coverage/warrenty for my preowned car. I want to thank everyone for being very welcoming to my family when we came to pick up the car. I am very happy with my 2012 Chrysler 200! I now know where to buy my future cars and where to refer my friends and familly!

brandyk0122

Mar 4, 2013

My salesman was Matt Shirley. He was was friendly, knowledgable and willing to help me out and go above and beyond to get me into a newer, safter vehicle than what I was driving. I have already recommended Matt to my friends and family because I know he will do an outstanding job for them as he did for me.

acrum1970

Feb 27, 2013

came in to get car fix julio came over to me we stated talking about new cars next thing you know he got us approved for a 2010 kia soul i was very happy and very pleased with the the serves we got i love my new car thank you

Frantzges8

Feb 14, 2013

Overall my experience with Michael was by far the best service. The employees treated me kind and Julio my sales representative was professional. He promised me good service and at the end of the day it was a great service. I will definitely recommend this friend and family.

LouAnnerennie33

Feb 13, 2013

My name is Lou Anne, I went to Michael Kia back in September, found out I needed more money to put down so I then waited until today to go back. I have not so wonderful credit so I honestly thought it would just be a waiste of my time. I went back the second time to see Mr. Julio Gomes. Not only was he helpful and a upbeat spirit that I needed but I just woke up this morning realizing I'm a new car owner. He worked a lot of hours on this. Had started working his magic even before I had walked in the door already feeling positive knowing I wasn't. Somehow he put me in the car I wanted and then some. I will refer him to everyone I know. You never think a car dealer is someone you'll trust or that his word is good but honestly Julio and Michael Kia has completely changed my mind. So thank you!

Isaiah' mom

Feb 5, 2013

I could not be any more happy with the vehicle I purchased from Matt Shirley at Michael Kia. He helped me get into a vehicle that I love and can afford. Matt and his team actually care about you and what you are looking for. I wasn't pressured into getting a vehicle that I really didn't want, like other dealerships I've dealt with. Matt took his time and was very patient with me. I will never go anywhere except Michael Kia!

raider513

Feb 4, 2013

They are very friendly and customer focused at Michael Kia. I felt comfortable dealing with Michael Kia, in that they were not pushy, as have experienced with other dealerships. I drove away knowing I got a great deal on a great car.

Margaboli

Jan 31, 2013

Julio was great! He was very friendly and helpful. He didn't pressure me into something I wasn't looking for. It was a pleasure to do business with him.

jkgriff00

Jan 30, 2013

My husband and I went to drop off my Kia Sedona van and decided to look around. Jeff (husband) has wanted to trade in the van for a while. We love hybrids and you had one on the floor. Just what Jeff wanted. Not sure if we could afford one Cassidy Vaughn can over to introduce himself. He was very understanding how I felt about my van. He ran numbers while not pushing us to commit. He gave us room to speak to each other and didn't make me feel like he was doing me a favor. This is my 4th car that I have bought. Best experience by far. Will be telling my friends to go there just because of Cassidy being so friendly. I also believe in the Kia. Loved my van for 6 yrs., hoping for many years with this car.

deuspostea

Jan 28, 2013

Very great experience the salesperson I worked with was very patient and committed to finding the the perfect car. If you go in look for Matt Shirley he will make sure to do what it takes to find a care you love.

Wendytrae

Jan 24, 2013

Overall awesome experience. Very easy to deal with in a no pressure environment. I absolutely recommend this dealership and their employees. They are friendly, experienced, and professional.

mdean0941

Jan 23, 2013

We have walked out of a lot of dealerships over the years because of poor customer service and the typical run around people experience at dealerships. We have very high expectations of a dealership and Michael Kia met those expectations. Our salesman, Cassidy, was not pushy, didn't give us the run around and got us a great deal on our trade and our purchase. We didn't experience the typical challenges with him that we normally get from car salesmen - he wasn't trying to "sell" to us and he was personable. Normally when we sit with a salesman and start working the numbers, we are on the defensive because most salesmen we have sat with lie and make the whole experience a challenge. That was not the case at Michael Kia. In addition to having a good experience with Cassidy, John Majchrzak the finance manager, worked very hard to get us a great rate on our financing and because of his relationship with the banks he got us financed even though we don't have perfect credit.

DLPequot

Jan 21, 2013

Matt Shirley was professional and very courteous. I would highly recommend Michael Kia Dealership and Matt Shirley. The entire staff at Michael Kia Dealership deserves 4-star service.

CorinaMoney

Dec 31, 2012

very personable, friendly, good customer service, and got me out fairly quick. Liked how they were able to work with me on a price regarding the vehicle.

cmedmonds46

Dec 30, 2012

These gentlemen went above and beyond our expectation to get us into a 2011 Kia Optima at a price and financing that we had difficulty obtaining elsewhere. No hassles or problems, very compassionate, accommodating, thorough, and straight to the point about everything. I would highly recommend this dealership and the two gentlemen that we worked with. They will make it happen for you just as they did for us. What a great Christmas present this year !!!I have never had a better experience with a dealership.

artg56

Dec 18, 2012

Recieved several calls from Rafael at Michael Kia over 3 weeks time with news on used vehicles he thought I would be interested in. Michael Kia prices were always higher that book values and significantly higher than other local dealers. One vehicle that had been on there site for several weeks was reduced to a near reasonable price so I went down to look at it. The vehicle was fine but the offer they made on my trade in and the excessive fees they wanted for the privelage of buying a car from them was unrealistic at the least. I made a reasonable over for an older model vehicle I asked for a reasonable price for my trade in and as is normal I asked to have the documentation fees taken off of the asking price. All that I asked for is a reasonable business transaction. Michael Kia refused to bargain on any point and infact the next day they raised the priced of the used vehicle by an addition $500 dollars. Both Howard and Rafael were nice people to talk to but do not go there thinking you are going to get a vehicle at a reasonable price because they do not offer anything like that. They are located outside of a Naval base so they are probable accustomed to preying on saliors away from home with limited resources in the area who are forced to pay wehatever it costs to get a vehicle because most of thier expenses are paid by the military and thier paychecks are up for grabs by anyone who has something they need. Michael Kia is part of the Girard Auto Group so be on guard whenever you consider doing business with one of these locations.

peterwillette

Dec 14, 2012

Julio and his management team did an exceptional job of helping me and my wife with the selection of our new car.Michael Kia went the extra mile to get us into the car we wanted at a price we could afford.I highly recommend our salesman Julio.He was very knowledgable and helpful throughout the entire process.

Ashley_19

Dec 12, 2012

We worked with Cassidy and John and they were very personable which we really appreciated. We recently purchased a 2007 Dodge Nitro and I am so pleased it is a great vehicle. They worked hard at getting us a loan as well as a good rate. Thank you guys and we will be back next time we are ready to purchase or to refinance.

spiderskull

Dec 2, 2012

I was window shopping. I had never looked at a Kia before and was suprised with the quality of the vehicals. The purchase of the car was easy quick and stress free. My salesman was able to ansewer all questions.

mejzac

Nov 20, 2012

I really like the Optima Hybrid. Comfort, style and 38.5 miles per gallon on most days. Save the planet is the way for all of us to go in this century. This car is sleek, smooth and great for long commutes as well. 40.2 to Washington DC and back.

dsawchyn

Nov 18, 2012

I just purchased my 5th car from Michael Kia, I couldn't be happier!!! My salesman, Matt Shirley was GREAT, John in finance was GREAT, but the man to see is the new GM Dave Williams!!! Just when I thought the deal fell through, he stepped up and gave me more for my trade to put me in my new 2012 Mazda3 that I absolutely LOVE!!! It's nice to see that customer service has not died, and there are compassionate people still out there!! Matt was very professional, he told me to take my time, did not push me at all, and answered all of my questions. John was very personable and helpful, and prepared all of the paperwork very efficiently. Without the hardwork and dedication of Dave Williams, I would still be unhappy in my old car. I still cannot believe what he did for me, and I will not hesitate to recommend them to everyone I know!! This is, by far the BEST experience I have EVER had buying a car, which says a lot, since I've lost count of how many cars I've actually bought!!!

Silentservice

Nov 16, 2012

Great dealership very friendly and also was very helpful with the car, explained everything I had questions about, explained the manuals and electronic systems in the car

The Swede

Nov 15, 2012

The other week I discovered a leak on my Kia Rondo. I contacted "Service Bob" at Michael Kia who arranged that I could come in the next morning so they could investigate the leak closer. As the repair proved to be a full-day job, we agreed that I should come in the following week as I needed to get an oil change for my Rondo anyway. I suddenly had to go abroad and then "Sandy" passed, but three days ago, I got the repair done. Previously, I have only had Michael Kia do some "oil change" jobs (my reliable Rondo has never needed anything else), but whether it is a small, or as this time, a little bigger job, I have always drove off very pleased with the job the service fellows had done. It really doesn't matter whom you talked to at Michael Kia, everyone is so very friendly, from the lady answering the phones, the repair guy, or as last last time, the pleasant fellow who picked me up at my home to take me over to the dealership. I would warmly recommend Michael Kia to anyone who are interested in buying a Kia, or get their car serviced there. By Jove, I am already looking forward to my Kia's next oil change!

johnsc48

Nov 14, 2012

At this point in time I am working with the general manager on fixing the issues I have encountered with the Jeep. I will update this once a solution has been completed. I went into the dealership to purchase a used car and I feel in love with the 2010 Jeep Patriot and bought it that day and picked it up the next day. Once I drove out of the lot I noticed it made a noise in the front end when turning or going over bumps. I called Carl he said to bring it in and they would check it out but the service techs could not duplicate the noise. They kept the car for a few days because they put something on it that they promised to install in order for me to buy the car. I got the car back and the noise was even worse so I called Carl told him I do not want this car because they can't fix it. He asked to give them another try and I took it back in I took a tech for a ride in the parking lot and went over their speed bump and he told me he knows what it is that struts were bad. So I left the car again and picked it up a few days later and they said that it wasn't the struts it was the bushings so they changed those. As soon as I pulled out of the parking lot the noise was there again so the next day I took it back to get a loaner and let them try again to fix my car. Unfortunately, the Jeep is still not fixed and David is assisting me on correcting issues and coming up with a new solution. I have to say that John who assisted me with signing all the paperwork is a wonderful person and very helpful. However, you need to read the fine print of equity for you as they have a fee of $399 to use their services and $195 for each debt they take from your account. Carl my sails person is a very nice person but he lets the salesman talk get in the way sometimes but he is a friendly salesperson.

Freedent

Nov 5, 2012

Carl Gilbert was great. From sales to financing was AAA. I was pre-approved for a loan and they got me better financing than what I was pre-approved for.

bravesfan

Nov 2, 2012

From the time i walked into the dealership I was greeted with a friendly, courteous and professional staff. They were able to get me into a vehicle I wanted at a price I could afford and a 2 year bumper to bumper warranty to boot. The were friendly and knowledgable and worked diligently to see that my needs were met and that my family drove out of there with the right vehicle. Cassidy Vaughn and John the business manager were top notch and we were treated like old friends right from the get go. We purchased a used 2009 Toyota Sienna CE and we couldn't be happier with the vehicle. I highly recommend this dealership if you want the best service and a great price on a vehicle. Thank you Michael Kia staff for making our visit a very pleasant one. God Bless- Chris and Kim Messinger

christophermessinger5

Oct 31, 2012

Cassidy was a friendly, courteous and professional salesperson who seemed to really care about the overall quality of the experience we would have in purchasing our used 2009 Toyota Sienna from the dealership. There were a few bugs to be worked out and it was brought to their attention prior to leaving the lot so we will be making an appt to bring our van in to have them fixed. Hopefully the service department is as friendly as the rest of the staff we encountered.

jerseyboy1979

Oct 18, 2012

We always have a great experience with this dealership. It was nice to see the same faces. We bought a 2011 Kia Forte brand new from this dealership a few years ago. These two people were the same people we bought from before. We were able to drive away in our 2013 Kia Forte coupe this time. Awesome car. I will definitely continue to upgrade my cars at this dealership. Why go to another dealership when you get the quality you want from this one? A+++

drzoo1974

Oct 15, 2012

We had an amazing experience at Michael KIA. Matt was the most helpful sales person I have encountered. He was not pushy nor did he rush us at all. He answered every question we had. We worked with John for the financing and he was terrific. He went over the payments, interest rates, and warranties with us. He answered all my questions about warranties and the terms of the loan. The entire staff congratulated us as we left and everyone was so friendly.

dsawchyn

Oct 14, 2012

I have received excellent service here. I have had to return a couple times, and my issues were always addressed professionally. I have also purchased 4 cars here, 2 new and 2 used, and would not hesitate to come back to purchase my next car!!

2012kiasx

Oct 9, 2012

I'm really on the fence on recommending the dealership to others. the service guy ignored the coupon that i tried to hand him twice before & after i got my keys back from having the oil changed. then he sent me over to pay and i handed him the free oil change coupon once again and said that i should have given it to him in the beginning which i did when i handed him the key fob for the car. i have worked in retail and this is not the way to talk and treat customers.

aldacook99

Oct 8, 2012

I was a little skeptical about going to Michael Kia as I had lousy experience before but this time was great. I was looking online at used cars in the area and saw one that looked good. I dealt with Cassidy Vaughn who is a great person to work with. He was very knowledgeable. I have not so great credit and was worried that I would not get approved. After I got all the information they needed they got me approved. When I went in and sat down with John Majchrzak I got scared because he showed me my monthly price. I told him I couldnt afford that and he said hold on. After he looked on the computer for a couple seconds he got me the deal I could afford it was $40 below what I could afford it was great. I would highly recommend Michael Kia and especially Cassidy and John. Thank you guys, Allan

joanna.gallupeldridge

Oct 4, 2012

Everyone from sales to finance were great. Friendly and easy to work with !!!! Got us a car we could afford and they really listened to us!!!

deseree.mosley

Sep 24, 2012

The Customer Service is Above and beyond with all three Guys, I felt very pleased when I left the dealer ship, Matt was very informative in every detail, Frances gave me the since that Michael Kia was going to take care of me, And they did, and John was he bow on the whole deal. very pleased with all the service.Thanks again

tammy.richmond.94

Sep 24, 2012

My husband and I sat in the dealership for 6 hours waiting.I brought my car there to be serviced and the workers were very rude they wouldn't tell me what they were doing to my car and when i went back 3 hours later to see if it was done they got mad because i was upset because I was basically stranded there when I live in another State and not till then did they tell me what they were doing to my car and how long the job was gonna take..So not for nothing but I will NEVER go back there nor refer anyone to that dealership.

Disappointed

Sep 15, 2012

I drove an hour to take a look at a car I saw online. During the test drive the car started whistling loudly from the engine and smelt like something was burning. It was obvious that the car was defective in some way. The manager tried to tell us that the car was about to be serviced and he allowed us to test drive it against his best judgement... however, the salesperson told us during the test drive the car had been on the lot for three weeks. The sales staff was not knowledgeable about the price of the cars on their lot and wasted time trying to show us their website. Not impressed.

tokjat2012

Sep 15, 2012

WED last, I went in to have a leak in several tires checked as the indicator light kept coming on, in spite of filling and re-filling the tires. While at the service center, I had an oil change. It was indicated that the tires were low, but nothing else was addressed. I asked about the valve stems, answer was not evasive but I was leary. Yesterday, as my wife works strange hours, I drove, as it was our 39th Anniversary out to dinner. The tire indicator was on again. My problem is that the car will sit in a parking lot for two weeks. and I fear that I'll be dealt with several flat tires. Shall I call from the parking lot to get picked up or a truck come out with some air? What?

eagletalon

Sep 7, 2012

I brought in my Eagle Talon with a strange problem that the local shops and even the local Eagle dealer could not figure out. This dealer service shop saved the car from the junk yard. I have been going to them for service ever since and they do not disappoint. It is not cheap but I guess you get what you pay for.

kenjanet

Aug 31, 2012

Our first visit to the dealership took over 4 hours, they were so short staffed that we were constantly waiting for the next person we need to speak with. We came up with an agreement on the trade, payments etc. At home we looked up the car on the Michael Kia site again and the car we picked out was actually going for $1,200 less than the price they gave us. When we brought this to their attention, they said it was a mistake on the internet teams part, but honored the price with the hitch that they would give us $500 LESS on our trade. We had to go back over 5 times to get all the paperwork together (they would tell us we needed xy and z...and when we would bring those documents than they would tell us they forgot we also needed a and b.) Finally, there was a problem registering the car, so they sent us home on dealer plates and said THEY would come to us with the hard plates. FOUR days after we agreed they would come I called the dealer and they asked me to come there to do it. Have had our car in service twice in the past month. Took forever to get anyone in service to call us back, problem has been brushed over repeatedly and never resolved.BAD BAD Service and Experience.

angie.money.5

Aug 29, 2012

my name is angela money I brought my 2012 kia forte to michael kia for service on my ac. I have to say I was more than pleased with the work and the service that I recieved. The staff was justt umbelievable. I couldn't have askef.for.more

katjon

Aug 26, 2012

I had an 11:30 a.m. appointment to have my 2013 GDI Sorrento 3000 mile oil change per maintenance schedule. I arrived a little early they promptly did the paperwork and took the car into the service area. The work was done quickly and I was satisfied.As always the people were friendly and courteous.

chrisanne.seguin

Aug 24, 2012

I bought a new Kia Sorrento and at purchase the salesman said the service dept could remove the side running boards "no problem". I made an appointment on a Monday to bring it in that Friday. I was told it would take about an hour and 15 minutes. Fortunately, my husband happened to have that Friday off so he was able to take the car in while I stayed home with our 3 kids. Well, he got there and they couldn't do the job b/c they didn't have the right parts, so they rescheduled for the following Friday. Of course that day was much less convenient for me, but I wanted it done. So, when I arrived at the dealer with my 3 young kids in tow, I mentioned the hour and 15 minute time frame and was told "oh no, it'll take much longer than that". Well, that was a problem because obviously I didn't want to spend my day with 3 kids at a car dealer. Plus, one had a birthday party and another had kindergarten visitation scheduled for later that day. There is no place we could walk to from there either....it's located on a busy highway next door to a strip club, so not exactly a "kid friendly" kind of neighborhood. I was then told someone could do it for me right away and get it done as soon as possible. Then Howie went to check to make sure they had all the parts (shouldn't that have been done already?). Of course, they didn't have one of the parts. The response was "Oh, sorry. What day can you bring it in next week?" Really? Obviously, no one has the time to spare to sit around a car dealer all day or wants to deal with the hassle of the dealership's shuttle service, but I drive around all day for my job so I really can't be without my car. But, of course I'm the one who wants this done and they aren't making any money off of me so they apparently don't care much about whether I'm a satisfied customer or not. Maybe that's why Kia's have such a great warranty....if something does go wrong the service departments are so awful you end up not even wanting it fixed?!?! We felt we were getting a good car at a fair price, but in the end you get what you pay for. My husband has driven an Audi for 8 years in 3 different states and any service we've ever had done (only regularly scheduled maintenance) has been absolutely no problem and they've always gone out of the way to make it as convenient as possible. So, while the car has been fine thus far (less than a month) I can tell you right now it will be my last Kia.

spags326

Aug 20, 2012

i have used michael on 3 different occasions 2 times for major body work (hit a deer) and then someone ran into me, they have always went out of there way to pick up my car, get me a loaner, call me just about every day to keep me informed, very curtious and friendly. this last time i had a problem with my ignition and it took a few days to get the parts , and they again called me daily to keep me informed, they offered me a loaner car, they cleaned the car inside and outside before i picked it up, they are just great people to do business with.also they sold me a great car i love my kia sorento.

Rnovak612

Aug 19, 2012

My experience at this dealership was very poor, This is also my second time purchasing a vehicle from you. I bough a brand new mitsubishi eclipse a few years ago when you guys were Mitsubishi. I am saddened to say this dealership has been run completley down hill, at the end of this deal after all of the hassle, I just wanted to take the used car home and never associate with this dealership again. Nothing was organized or preparded ahead of time, Horrible communication!Deals were made that were not taken care of due to you Manager getting fired mid deal. The car was not detailed at all etc. Overall I was very dissapointed I chose this dealership to buy a car and do not plan on comming back or recommeding it to anyone.

ri4169

Aug 15, 2012

I went to Michael kia after trying to deal with my local ford dealer. I just walked in got paired with Matt and it was great. Love my forte

The Scanian

Aug 15, 2012

I have taken my Kia Rondo for service at Michael Kia regularly since I bought the car two years ago. The staff is always friendly, and the service prices are very fair, I think. As I have only been there for service work, and not repairs, it's difficult to rate the quality of work. However, so far, my car is running very well, and I am very pleased. With the good customer service they have given me up to now, nothing is indicating that they deserve less than the highest rate!

gblonshine

Aug 3, 2012

Overall, the service department was very helpful. They were friendly, professional, and efficient. Due to the issues with the fuel injector, they supplied me with a rental at no expense to me. I really appreciate their efforts to get me back into my kia.

lmbussick

Jul 30, 2012

I loved this dealership. I had some quams about going there because I had heard some things about the finance department. As long as you walk in, knowing what you want and what you will pay for it, they will work with you. They will try to play hardball, but they are actually really great once you say that price does not work. I think this was the most fun I had purchasing a car. Eddie, the salesman, was great. He had a fantastic personality and a great salesman. I did not feel pressured in anyway. He just wanted to give us the numbers and the information, so we could have a jump off point. Chris, the sales manager, was fantastic. He was really patient with us when we were going back and forth between Kia and the bank (we used our personal bank for financing and had a few hiccups). As long as you don't let up on what you want, he WILL make it happen for you. I would definitely recommend Michael Kia, but you have to be firm!!

Underway

Jul 21, 2012

I took my Sorento to Michael Kia several times after moving back to CT. Each appointment is scheduled with ease, and the staff is friendly. On one occasion I was not happy with the result, and after scheduling another appointment my car was looked and returned 100%. Thank you Michaels for making owing a Kia easy and enjoyable.

heatherhemingway

Jul 17, 2012

I had been to a couple of dealerships before going online and seeing what Michael Kia had to offer. We made an appointment and from that day forward, Julio was on the ball with making sure he found the perfect car for us. I am very happy everyday that I get in the car and start driving. Thank you!

buzz52763

Jul 15, 2012

Our expieiance was very good aj was helpful .AJ was aware of the jamb we were in took control of this situation and got us into a new car.Chris the manager was also very helpful. I would like to take this opertunity to thank both of you very much.sincerly william,Linda,and Dajaeh Morgan

amore2188

Jul 12, 2012

I'm not from around here, but I am moving here. I came in and Travis set me right up with an appointment. He was very kind and friendly. The original dealer I went to was no where near this personable and I had a hard time with them all the way around. I am so glad I came here. Sometime the money is worth the great personalities. Proffesionalism is key. Thank you for being here. =)

michaelkiasucks

Jun 27, 2012

I recently bought a new 2013 Sorento. It had a factory problem that was apparent shortly after purchasing the car. I had some unfortunate issues with the first GM I dealt with, but once I was directed to the right people, Alice at Antonino customer service, and then the new GM Peter, things went a lot more smoothly. I found them both extremely helpful and sensitive, despite the fact that I was very upset and I am sure at times difficult to deal with. They took my suggestions for customer service, and dealership upgrades seriously, and they have delivered everything that they have promised. The sales man, Matt Shirley was a really nice guy, and did his job well, and made my purchasing experience a good one. I think despite my initial problems with the first GM what the dealership needed was a fresh set of eyes and values and that is what they got with the arrival of Peter Keast. Now that my car is repaired and I am confident that it is fixed, I can safely offer my sincere apology to Alice for venting my frusterations to her, I could have been nicer. I would also like to say that I am now confident that if I have any future problems, they will be taken care of in a courteous, proffessional, manner.We are a military family and while I was disappointed by our initial treatment by an unprofessional GM, the matter was rectified as quickly as possible and Peter, and staff have made enormous strides to apologize and make it up to my family and I, and to prove that yes, Michael Kia does in fact support thier troops.

Meghan0813

Jun 21, 2012

The service given to me by Nico was exceptional, I will recommend him to all my friends and family in the market for a new or new to them car.

jsforza26

Jun 18, 2012

This is the second car that I have purchased and I have never been more pleased. My first experience was horrific, so walking in on this one I didn't know what to expect. Julio was very pleasant to be around, he is very personable and was very attentive. To this day, and its been 2 weeks since I have purchased the car he has been more than helpful with the car. I would definitely go back and recommend Michael Kia and my salesperson Julio!!!

EKM0516

Jun 7, 2012

I brought my 2012 Kia Forte in for its first oil change, I also mentioned an issue with my bluetooth microphone. The service providers did everything they could to check my bluetooth and found it needs a new microphone. They ordered one and it will be replaced upon its arrival. Their service was quick and friendly and I will continue to get my vehicle serviced here.

lad514

Jun 1, 2012

we had a few questions and concerns about the stereo in our new car and even though we just brought the car in for an oil change they answered and fixed all our problems.

Janetw

May 25, 2012

I am very glad I traveled a little further to have my car buying expience at Michael Kia! Howard, Jimmy and John all made the experience smooth and non-stressful. There was no hassle or high pressure. Just a pleasant experience. All were friendly and knowledgable. They do there best to make it an enjoyable experience. I am so happy and pleased with the car so far. I am happy to have Kia's great warrenty. Great experience. I would recommend Michael Kia to a friend.

livotdo

May 21, 2012

Howard was great.... Very nice and quick to get the job done!... Jimmy is also awesome... Haven't had a better experience ever.... Make sure that you go check them out!

sailor97

May 21, 2012

I recently had my 2011 Kia Sorento serviced at Michael Kia.I was greeted by friendly,knowledgeable service personnel (Tom) who answered all my questions regarding my first 15k mile service check-up. Tom also suggested the best time to bring the car in for future servicing, as well as passing along a valuable coupon booklet for my next service visits to keep my Sorento in tip-top working order. I discovered within 24hrs of this visit,my tire had picked up a nail,causing a "low-tire pressure" indicator light to come on. I was not able to re-visit the dealership until almost a week had passed. When I did visit back with Michael Kia, I explained to Tom the problem,and without any delay I was able to have the nail removed, the tire patched (without any cost to me), and I was on the road again, all within 20 mins time. I applaud Michael Kia for the terrific customer service they have provided to me in such a short time as a first-time Kia owner.

Caturner726

May 15, 2012

Howard was great.... Very nice and quick to get the job done!... Jimmy is also awesome... Haven't had a better experience ever.... Make sure that you go check them out!

katjon

May 7, 2012

Service was great and Howard, John and Jim were very knowledgable and professional. We would highly recommend this dealership to all our friends and family.

rottyrage

Apr 20, 2012

I gave this dealership all high marks for the no hassel experience. The 3 gentleman I mentioned above made my buying experience one of the best I ever had. I have purchased at least 33 brand new cars in my life and my experience at Michael Kia was one of the best. I would definitely would reccomend this dealership, everybody involved did a great job. Thanks

smgladue

Apr 15, 2012

This is the first dealership I have dealt with that actually didn't make you feel like you are stupid and they are superior over you! I actually enjoyed this experience, love my car, a 2012 KIA Forte, and will absolutely continue to go there for other purchases! Thanks Nico!!! and Michael KIA!!!

mcacac

Apr 12, 2012

I have given this rating due to the excellent service I was given from the moment I got out of my car, by Howard. Thank you!

annesejim

Apr 9, 2012

Dealership went out of thier way to get me the best possible financing and gave us more for our trade . The overall experiance was very pleasant , and made car buying less stressfull .

NicoleandJohnCT

Apr 9, 2012

We really didn't think we would get approved for a used car the staff at Micheal Kia was sooo friendly and worked so hard to help get us into a car and understood how nerve wracking it was I would recommend this dealer to anyone very good service understanding and very low pressure which is what any car dealer should strive for .

Clover329

Apr 4, 2012

We went to the dealership on a Sunday, just to "look" but knew we needed to replace the jalopy we had. They were open with a huge sale trying to make end of month quotas. At first I was hesitant to say anything because I wasn't ready to buy yet, though my fiance was. Big D came out and started talking to us. He was humorous and very patient as we test drove a couple cars and went back and forth on what we wanted and could afford. We took one home for the night and came back wanting the one slightly better (after running our numbers to make sure we could afford it, of course).The whole team was very helpful and pleasant to work with. Jimmy purposefully quoted us prices that were a little higher, so that when our credit came back better, we would get a sweeter rate and be happier, which is exactly what happened. (Great strategy, a customer never wants to hear the price go up). We ended up getting the first car we drove and love it. We were able to get in it at a lower price than we thought and got a nice price for our trade-in.We are very happy with our choice and the whole process. It was meant to be that we stopped by the dealership last Sunday. Thank you Michael Kia!

karen27

Apr 2, 2012

Its not very often that you here people say they had an enjoyable experience at a car dealership, but in my case I did. Nico was very friendly honest and helpful. He told me he could get me in to this car and he did. He and Chris were both so helpful and made this whole process painless. It has been quite some time since I purchased a vehicle on my own and they helped me with everything. Chris did a great job with the financing. He also set me up with automatic payments that will be taken out every two weeks which will not only help me pay loan off faster but will also help my credit. If it weren't for Nico I feel I would not be in my new car. He helped me with my trade in and took care of everything. I really appreciate how he understood my needs and didn't try to put me in a car I wasn't interested in. Some car sales men are too pushy and make me feel uncomfortable. He made me feel totally comfortable and is the nicest person I have ever bought a car from. In the future I will tell all my friend and family to go to Michael Kia and ask for Nico if they are interested in buying a car. Thank-you,Karen

krystle88

Mar 30, 2012

I recently traded in my 2007 Honda CR-V for a new Kia Forte. Howard was very helpful with finding the forte with options I wanted and John was very thorough with the finance portion of the deal.

mikeshea1965

Mar 30, 2012

Shirley Geer is top notch. Great representative of Michael Kia. Ensures you have the right information about the service required for your car. Honest and professional - she makes sure that if you go in for a tune up you don't come out with $900.00 in extra work. In a business where shady deals and underhanded tactics are the norm, she is one of the good guys. Service guys take care of your car as well. Always a good experience with them.

mhill2012

Mar 24, 2012

This experience was very pleasent from start to finish. It started with a internet hit, amazing pricing and even better service very impressed with the overall service. No pressure just busness talk then red carpet treatment after both parties are happy.

JRain

Mar 14, 2012

This is a VERY SHADY dealership with extremely questionable business practices. I entered the dealership with a full cash offer to purchase a pre-owned 2007 Ford Edge for $13,200 with my 82 year old mother. In order to negotiate the price of the vehicle to a lower price, Jimmy Bletsch, the finance manager tried to convince me to finance the vehicle rather than pay outright. He told me that the dealership receives "kickbacks" from the lenders for a few hundred dollars and that would lower the price enough to make both of us happy. Then he said that I could pay off the "loan" after a few days and not have to pay more than a few days of interest. In the dealership's eyes, this was a win - win deal. I informed my salesman AyJay and Jimmie Bletsch on the phone that I was on my way to complete the deal, but I would be closely reading the entire sales contract to ensure I was not going to be charged a penalty for paying off the "loan" after only a few days or that the interest was going to be tacked automatically. Apparently, reading the contract is something they are very threatening to them.When I walked in the door after driving 40 minutes with my 82 year old mother to purchase her car, the General Manager, Jack Dias told me that they just accepted a deposit on the vehicle 10 minutes ago and the car was not longer for sale. Obviously, the deal was not going to pass the contract reading test and their scheme was about to be revealed. When my wife and I expressed our dissatisfaction with this extremely shady situation, Jack Dias yelled at my wife and told her "I am glad you are not one of my customers!" My wife then informed him that we would be reporting him and the dealership to the Better Business Bureau and spreading the word on the internet to remain clear of this horrible dealership. I am sure they have pulled the wool over the eyes of countless customers in the past with this bank "kickback" scheme and ripped off their lenders multiple times. If the banks were smart they would launch an investigation on the Michael Kia dealership, Jimmie Bletsch and Jack Dias!SHADY DEALERSHIP! STAY CLEAR OR YOU WILL GET RIPPED OFF!

heheals

Mar 6, 2012

I was given the best experience at a car dealership that I ever had. Rafael was able to find me the exact kind of car I was looking for within in 24 hours. Not only did he give me an excellent deal on the used car I purchased, but he also got me an excellent deal on my trade in. I would definitely go there again for repeat business, and I would recommend that my friends ask for Rafael personally to handle their business. Not only was he efficient, but he was conscientious, and friendly as well.

richardwinslow1

Mar 5, 2012

We did have some misunderstandings on color but because of Michael Kea's flexability we got thruogh it easily. My salesman Howard Haughton was excellent. He answered all my questions and was extremely helpful in setting up my Rio information system. Only 2 days but the Rio is fun to drive and easy to use.

Rykros

Mar 5, 2012

I began my experience with Michael Kia online, at Edmunds, trying to poll some dealerships in a 100 mile radius (not the smartest move, but apparently so is relying on basic human decency). I was trying to release my current leased vehicle 3 months prior to the term's end and to pick up an Optima EX Turbo sedan.In my Edmunds summary, I explained my current monthly payments, what I paid down and what my monthly payments absolutely could not exceed. I admitted that my expectations were high and results may be limited and would have settled for a simple yes or no if there's no ballpark deal to be made.So I get a response from Rafael, the internet rep at Michael Kia, a dealership located 100 miles from my home. Rafael takes down some information, like the mileage on my car, what condition its in, and what the 3rd part buyout price is. I provide all of this with as much detail as I can, emphasizing my price range and my distance from the dealership. No problem, he says. It's definitely a reasonable price range and we'll work something out. When can we meet?I figure I'll try. It takes me an hour and a half, 100 miles and a quarter tank of gas to get there. At no point did I feel I wanted to leverage the great distance traveled in my negotiations, as going there was my choice to make and I had the respect for other human beings to not use that as a tactic.The trouble began as soon as I arrived. Rafael is friendly enough (and so is everyone there - I am not shooting down their ability to engage you as a customer) but has not done anything with the information I provided him. He introduces me to Ajaye (spelling?) who knows ZERO about how long I drove to get there, what my stipulations are or even what car I want to get.So I tell him (Optima EX Turbo) and there's not a single unit on the lot. Isn't this basic information something that Rafael would need to know and divulge before asking someone to drive across an entire state? The car I mentioned, repeatedly, is NOT EVEN THERE. Not just in the color I want or with/without options, but simply isn't available. A simple check would have saved a lot of time, money and mileage. So Ajaye tries to do the best he can, taking me on the lot to see if he can interest me in something else. I can't fault the guy, that's his job. Besides, I'm there already, may as well take a look. So we talk about a different trim of the Optima and he runs some numbers and comes back with a price that's more than $150/month more than my absolute limit. To be fair, if I could afford that trim with all its optionals, the price quoted when taking into account the MSRP and residual was actually very good, but still wrong.So Ajaye does the human thing and asks what brought me there, whether I mentioned all these things I was not repeating to him to Rafael. Yes, I explained. In very clear language. So he looks sympathetic and apologizes that I made the trip for nothing. We shake hands and I'm gone. No verbal apology from Rafael, no follow-up e-mail, nothing.I take all my encounters with car dealers with a grain of salt. I've been leasing for over 10 years and I know it's competitive out there and there is a certain amount of slack I will grant a guy for trying to sell me something I clearly don't need. But this was appalling. Not only was the price nowhere near the ballpark, but there was NO CAR TO SELL AT ALL and the dealer I was introduced to had NO prior knowledge, not even a hint, to aid him in finding a solution for his customer.This definitely takes a top 3 worst experiences ever spot. Good luck to you fine folks shopping there. If you live closer, maybe it won't be as bad. But I wouldn't even try dealing through their internet department. You may as well be talking to a wall, as NO information exchanged will be shared with the person who will wind up showing you the car(s).

steve t

Feb 23, 2012

There was no hype or empty promises. The salesman, Sean Becket, and i worked out a fair deal on a very good car. The manager agreed on it,with no bumping up or add-ons. This was a very refreshing transaction.

jfieldsjr

Feb 14, 2012

Rafael was excellent! I was putting off buying a new car because of the long amount of time it usually takes, and dealing with the sales people who are sometimes a little too cheery and come off fake. Rafael was easy-going right away. Greeted me and took me outside to look at a car within a minute. He even took me into the service area to see one in the light (it was 630pm when I went to the dealer and it was dark outside.) When I decided to try for the upgrade, it was my idea, not his, and he supported me all the way with the "dream" and the "back-up plan" if the pricing didn't work out.The price was great, and about an hour or so later, I was driving away in my new car.The best experience at a dealer ever!

jlanpher15

Feb 10, 2012

My experience with Michael Kia in Groton, CT was much better than I had anticipated. The sales team was very helpful and knowledgeable with the car I was looking to purchase. They did not have the car I was looking to buy on their lot but they were able to locate one and get the car I wanted at the dealership the next day.This was the best experience I have ever had with buying a car, and by far the easiest I have ever had.

nobleguy84

Feb 7, 2012

I feel that I could have gotten a better deal else where, The service was ok but three days after I purchased the car I called to make sure they got my paper work which they did but they totally forgot who I was, I mean they could have made more of any effort to remember a new customer also after driving the new car only after three days the rear suspense is making some noise hope they can fix it.

rlpittman

Feb 2, 2012

They made the process easy. My daughter just purchased a used car there, and while I was there, I saw a new car that I liked. They put some numbers together that caused me to trade in my Lexus for a Kia. The entire process was done quickly, efficiently and I felt very comfortable. I would certainly recommend the Michael Kia dealership to others.

sheryllb

Feb 1, 2012

Shirley was very nice. The service was very Fast and efficient. It was a prepaid oil change and was in the system so I don't have to worry about it.

margocoffey

Jan 29, 2012

Shelley is so efficient and friendly. What amazes me is she remembers my name ;-)))Service gets me in and out very quickly. I wait for the service so that is important to me.

steve t

Jan 19, 2012

they offered a very nice used car at a very fair price. they also gave a very fair trade allowance. the amount of haggle was at a minimum. straight talk-straight deal. also the salesman was super nice.

nancy

Jan 16, 2012

While driving to New Jersey the day after Thanksgiving, I noticed that the alternator light on my Eclipse was on. Because this dealer had previously done an excellent job replacing the oil filter in my car when I lived in CT, I decided to try to make it to their shop. They replaced my alternator and had me on my way home in about 3 hours! A great place to go for repairs!

Shughes12131

Jan 7, 2012

Shopping for a new car is one of the most stressful experiences everI. After drove every car in the Same class as the optima and dealt with numerous sales people, Justin made me feel very at ease from the moment I met him. I instantly felt a sense of trust working with him. My totally experience with michael Kia was great!

jgarre19

Jan 6, 2012

I wnet in on an appointment for a courtesy oil change ( as specified in my sales agreement ,obviously in writing) and they tried to charge me thirty dollars for an oill change that was supposed to be free. When I objected they became arrogant and said no way are you getting a free oil change,period. The service manager was the most customer unfriendly person I have had the misfortunation to face in a long time. I had been recommending this dealership and service department to a lot of friends( some of which had purchased from them recently) and defended them to at least one of the people who had a bad experience here. Well today was an eye opener, as I left I told them not to bother to get their demo cars out of the handicap parking spaces because I and none of my friends will be needing them. I shall persue all legal remedies against them for contract fraud that I can and will be recommending anyone else that reads this or asks my opinion to seriously consider other car dealers and other car lines.I shall not darken their doors again and hope others will heed this and the other warnings against such rude and flagrant violations of contract agreements.

Jlotushi1

Jan 6, 2012

This dealership was not overwhelming at all. It was a breathe of fresh air! Buying our truck was so easy and evryone we worked with was very friendly, and buying vehicles in the past was never as easy or pleasant. The two salesman from Internet and floor service were above and beyond great!! We have and will continue to recommend our family and friends to Michael Kia. Thank you to Jimmy, Raphael, and Mark

zoots98

Jan 4, 2012

I came into Michael Kia wanting to compare the Sorento with the Hyundai Santa Fe. By the time I left the dealership I had purchased the Sorento. Ajaye immediately engaged me in conversation and soon on to a test drive. The ride was great, the vehicle well appointed and a great value for standard included features that were important to me like Bluetooth and Satellite radio. Ajaye was made aware that I really wanted an excellent trade in value on my Acura TL, which was still in very good condition despite 95,000 miles. He fought to get me a value that I was pleased with. The financing worked out well and I was even able to extend my warranty to 10 year bumper to bumper in addition to the power train warranty of similar length. I was able to seal the deal on the initial visit and am now the excited owner of a brand new Sorento. Ajaye and Michael Kia really advocated for me and got me a great deal.

jagerndorf

Dec 20, 2011

My recent visit to Michael Kia for routine maintenance was fast and trouble free. Michael Kia will be my first choice for future maintenance issues.

rusirius

Dec 16, 2011

Shirley was very pleasant when I called to make an appointment for a routine oil change. I had noticed that my coupon had expired and she took it any way. She even remembered my name! Small things like that make me want to come back.

OharaK

Dec 11, 2011

First let me say that my experience with Ajaye was a pleasant one. He is a fine sales person. My problem lies within the Business end of it. I found that the sleeziest tactics were used at a time when it was too late for me to back out of the deal. My paperwork revealed a $2000.00 downpayment when there had been NO discussion of a downpayment of any type. Therefore, my payment became a bit higher than quoted but I had already signed papers and could not get out of the deal. I found the management to be rude and extremely uncaring regarding customers once they drive off the lot in a newly purchased vehicle. I will not have any work preformed at this dealership and will go elsewhere for service. When I expressed my desire to cancel the deal, I was invited to exit the dealership and was adamently denied cancellation. Although I do like the vehicle I purchased, it is far less quality than what I traded in. I only had my previous vehicle for 4 months but really didn't care for it and wanted something more the size of the Optima. I am NOT happy with the fact that there are no heated seats, which for me creates an issue due to severe spinal problems. It seems that I was kept from perusing any stickers that are usually placed on the windows. They conveniently hide that information from the customer. I believe that every dealership should take lessons from those at Central Auto Group in Plainfield, CT as they are the best folks I have ever dealt with when purchasing a vehicle. I will NOT return to Michael Kia.

Eldon E. Ivy

Dec 7, 2011

Service was just for the first oil change. Everything went as I expected it would, fine. My conversations with the service managerwere informative and I must say pleasant. Eldon E. Ivy

ScottR24

Nov 15, 2011

I am writing this review in regards to the wonderful Service Department at Michael Kia. I do not even own a Kia, I own a Lincoln Town Car. My experience with the Service Department will definitely keep me coming back. Shelly is very informative and has great customer service and communication skills. The technicians are excellent when it comes to diagnosing a problem on my vehicle. Everything is explained to me and also well documented on my paperwork that I keep for service records on my vehicle. The Service Department at Michael Kia is a very hard working team and I highly recommend them to anyone.

jagerndorf

Nov 10, 2011

We recently purchased a 2012 Kia Soul+ from Michael Kia and were extremely pleased by the entire process. The staff at Michael Kia are proud of the product, lots of fun, and very accomodating. Since this was a new purchase, we did not rate this dealership on quality of work. If you are in the marked for a new or used vehicle, I strongly recommend you drop by Michael Kia.

Doratof

Nov 9, 2011

I have to say that I have never had such an enjoyable car buying experiance. Todd was very knowledgeble, he was not pushy or forceful. Todd went out of his way to make sure that I was completely happy with my selection and John made sure it was in my payment range. I will be looking for Todd and John when it comes to my next purchace. If only all sales people were as friendly and kind as them. Thank you so much Todd and John. You both were the best.

subwifey

Nov 4, 2011

I never owned a KIA before & only had Toyota cars/trucks but I was disappointed w/ the work I had to keep repeating with my 2008 van, so my husband and I decided to look into our options. Right away we got greeted with our sales guy Nico...I'm kinda of stand-offish with sales guys and I tend to put a wall up right away...but I have to say after talking to him I soon realized he wasn't pushy and he kept asking questions to fit a car with us to suit our needs and not wants knowing we are a 1 income family & can't afford anything super expensive. He was so laid back and easy going it was easy to sit and talk to him. After we decided on our car we went in for our paperwork & we realized it was going to cost us more monthly then we wanted the sales manager and finiance guy did everything they could to lower our payments for us to feel comfortable. We ended up with a 2012 KIA Sorento and I have to say I will NEVER go anywhere else. I am so happy with my car and I give Michael KIA 5 stars!!

dabomb64

Oct 27, 2011

I've been going to Michael KIA for about 3 yrs. now and it been for service. I have been very satisfied w/the work and the friendliness of the service dept. Shelley has been especially great with letting me know what the problem is and the course of action that needs to be taken. She's been upfront and honest w/the prices and how much a particular job will cost. I would definitely recommend Michael KIA to anyone.

t.marie

Oct 26, 2011

Purchased a new Optima (which I LOVE). Not so perfect credit. John worked to get my loan approved, and guided me through the process step by step. Scott helped me find the vehicle that I wanted in the price range I was looking for. All in all a very positive experience.

jamesperkins0

Oct 17, 2011

I went in to michael kia, after my old car broke down and was to costly to repair, i decided to try and see if i could get a car on finance without a down payment, nico was great from beginning to end,and im sure when i get my next car he will be the guy i track down... the Kia Rio 2012 was a perfect fit for me... John was a great help finance wise, glad i went in to see the team. very professional and friendly, perfect A+ service.Thanks guys.

susanstevens

Oct 13, 2011

I have had my 2011 Kia Sorento EX in twice for service, one routine and one warranty. On both occasions, the service was prompt and well done. Who I would really like to point out is Shirley at the Service desk! She is the poster child for Excellent Customer Service. She is courteous, professional and friendly to everyone that she comes in contact with via phone or in person. She just has a way about making you feel like you are the only thing that matters at that moment and that your car is the only one in the shop! Kudos to you Shirley and thank you for your outstanding customer service.

weezey66

Sep 25, 2011

The experience I had with Michael KIA of Groton was excellent. Scott knew what I wanted and the price I wanted and I walked out with a great car at a great price!! All the staff at Michael KIA were friendly and very knowledgeable. I truly never expected to walk out of the dealership with a car the day I walked in to look. I would recommend Michael KIA to anyone looking for a great car at a great price!! Thank You Scott and Michael KIA!!

suzgen4

Sep 23, 2011

This was our first service with Michael Kia and Shelly the Service Desk Attendant made sure that I knew exactly what was going to take place. We purchased a 2012 Kia Sorrento in August and we loved the car so much we quickly put the first 3,000 miles on it. I called in the morning to see if I could make an appointment for that day and they said "come on in" which was nice with my busy schedule. I was greeted by Shelly who told me what would happen, the overall inspection that would take place and that they would look for any recalls on the car everytime I came into the dealership (which is a nice feature). Also she advised me on how often I should bring the car in for service and the value of bringing it into the dealership.What I liked most about my experience was the efficient, friendly and professional manner of the staff at the dealership. My car was serviced in about 30 minutes and I was given a complete report on the work performed.We have recommended this dealership and Kia model to our friends and family.

lucythelobster

Aug 4, 2011

Michael Kia is a great dealership - well run, efficient and consistent - we had been to 3 other Kia dealerships, including our home area of Saybrook and they were not reliable or helpful - Micheal Kia went out of its way to locate the exact car (Soul plus) and color (Alien green) I was looking for - they gave us a very fair trade in on my old car and provided a reason to buy my car from them - hands down, the best around - I will return to them for service even though they are not the closest Kia dealer - I would not hesitate to suggest this dealership to everyone looking for a car -

bsv54

Jul 29, 2011

This is the best dealership we have ever dealt with. Each and every person we dealt with was friendly, helpful and never pushy. We had been pre-approved for a loan and Michael's Kia beat the interest rate we had been given. They gave us a really good price on our trade in and on the day we went to sign the loan papers they told us they had found us another $500 to take off the cost of the car. We are recommending this dealer to all of our friends. Special thanks to Joe Knight and Ajaye for coming in on his day off.

singinsammy88

Jul 28, 2011

I have been to the dealership to buy two cars in the last several months.The people I worked with were all very friendly and curtious.I have recommended this dealership to several friends looking for new vehicles and will continue to put out the good word.

royalblue

Jul 24, 2011

This was my first service for my new Kia Soul. Shelley is great..friendly and efficient. Was in and out of the dealership in less than an hour. They did this one for no charge as well, so I have no complaints whatsoever.

Innocent Consumer

Jul 14, 2011

I wanted to buy a car from them, so I called to ask if they still had it. They did, so I told them I was coming the next day. I asked them to call me if the car sold before I came because it is a 1.5 hour trip each way. I got there the next day and the car was gone, with no call from them.

wilrivas

Jun 13, 2011

Let me start with a special thanks to Shelly Petreccia from your Service Department.I had my 2003 Kia Sedona in for a Diagnosis for the engine light on and the vehicle was stalling.Also a squealing noise coming from the engine that was driving me crazy.Once the Diagnosis was completed I needed a cam sensor and a variable induction valve replace to start.I also needed what they thought was the A/C compressor that was locked up and not moving that was making the squealing noise and come to find out it was not the A/C compressor it was the crank & pulley bolt apart.They replace crank pulley with a new one and problem resolved.Saving me over $300.00 extra dollars.That I did not have thanks for being honest and working with me to pay the bill.Michael Kia in my opinion treated me very fair and I would recomend this dealer to anyone. Thanks Wil Rivas

kokoda

Jun 1, 2011

Regardless of Auto Brand, there are good and bad dealerships (and private service shops). I am a senior, so I have had the many experiences with dealerships, some good, some bad. Prior negative experiences were with the Chevy dealer in New London, the Kia dealer in Old Saybrook, and a now defunct Oldsmobile dealer in Middletown.Michael Kia is a good dealership and I do recommend their service dept. The prior Kia dealer in New London (no longer in business) was also a very good dealership.Ray Aronson

dmacrae

May 16, 2011

I went in for an oil change and the drain plug leaked oil in my driveway for almost a month before I noticed it so I had a big circle of oil in my drive. Also I needed to make another 30 minute drive to the shop and wait around for them fix it. They said it was a bad gasket on the drain plug. They did get me an appointment right away but I think it was preventable if the mechanic had just inspected the gasket before reinstalling it.

StressLv101

May 5, 2011

Customer service was great, they worked very hard to get me a deal deal and a reliable car at a price I could afford even with my bad credit.They gave me great rebates and the car has a great warranty program which is something I needed.I would highly recommmend this dealership to my friends and family.

Sorento Tim

Mar 26, 2011

Service Department extremely accommodating, called on Monday at lunch time and got in Tuesday morning for our initial servicing of our 2011 Sorento. Also received a call the following day to see if we were satisfied, and we were. When we purchased our vehicle a few months ago, our salesman Todd Raymond, is extremely knowledgeable about the whole Kia line, and really feels that Kia is an exceptional vehicle manufacturer. I enjoyed our whole purchasing and servicing experience at Michael Kia, I have recommended both the dealership and the Kia vehicles to my friends.

unhgoose

Mar 23, 2011

I had a great experience and would purchase from Michael's Kia in Groton again. The sales staff was helpful and friendly, and I didn't feel at all pressured. The manager was willing to work with me, and I truly appreciated the professionalism and kindness.

n0010696

Mar 9, 2011

The customer svc was just ok. They did not go out of there way to make sure I was happy with the service. I had asked them to adjust windshield wipers on my 2007 Kia and was told yes they needed a small adj but it would be $25. I had oil change and emissions recall done. I bought my vehicle from them and had it serviced from them but it was dissapointing that they did not make me feel like they knew me or cared about me coming there. They were nice but I felt there was no connection.

chelseagar

Feb 10, 2011

Michael Kia in Groton is quick to areas any issues I may have with my 2011 Kia soul. I am very happy with the customer service. I enjoy getting the text message telling me my car is ready. The employees at Michael Kia always smile at me. And make me feel important.

julieyarsawich

Jul 21, 2009

My Mitsubishi Eclipse was towed to this dealer when my timing belt broke. The service department performed a diagnosis and told me that the car needed a new belt and head cylinder, the cost would be $2400 for the repair. Not being able to afford this expense, I decided to have a local mechanic look at the car instead. It turned out that I only needed a timing belt and a new sensor. The cost of the repair was only $800 including labor. This dealer also charged me $434.00 for the diagnosis - which was incorrect. They were going to charge me $2800 for an $800 job! Aside from feeling ripped off, my GPS system was stolen out of my car while it was at the dealer. I contacted the manager about the situation who in turn told me that there was nothing he could do. DO NOT do business with this dealer! They are theives and will try to rip you off with repairs that are not needed!