Used Cars for Sale at Middletown Toyota in Middletown, CT

John

Nov 8, 2016

Excellent staff and quick service. Comfortable waiting room. Friendly staff made it an enjoyable experience. Will return to Middletown Toyota for my future maintenance needs.

Susan

Nov 5, 2016

Bruce Kulas did an excellent job in providing service to my vehicle. Service was done in a timely fashion. Well worth it. I would recommend him to anyone.

Joseph

Nov 4, 2016

As always the representative checking me in and out was professional, informative and friendly. When I retrieve my car it is always clean.

Melissa

Nov 2, 2016

Toyota is always attentive to my needs .. excellent service department. They keep you in the loop during major maintenace and work to make the process painless.

Gary

Nov 1, 2016

Everything went smoothly. Our car was ready ahead of requested pick-up time. All work was performed as expected and there were no surprises.

Velga

Nov 1, 2016

Service has been consistently good over the years. Fine crew. They seem to really know their product. Coffee always available, and restrooms are clean.

Mitzi

Oct 30, 2016

Went in for 6 month check up. Was taken in immediately. Service was performed in a timely manner. Waiting room was very comfortable. Service personnel were cordial.

Gail

Oct 29, 2016

Ben Podd was extremely helpful and very professional...I enjoyed working with him'I also enjoyed working with Susan on the paperwork for my new car...extremely helpful and professional also.I have been a customer since 1984 when I purchased a 1984 Toyota Celica GT. Bruce Neilson was the best service person I even encountered....he was always extremely helpful...I know he is retired now...but will be sending a letter about his service..

Thomas

Oct 29, 2016

I was waited on immediately when I arrived at the store. IT was a very quick in and out. I was very pleased.

Deborah

Oct 28, 2016

Prompt, efficient service. Helpful, pleasant staff. Both purchase experience and ongoing service have been very good. Would purchase there again.

Kelly

Oct 28, 2016

Service department is excellent. Staff is very friendly, honest, and helpful. Would recommend to others and will buy another car there if the service continues!

Greg

Oct 26, 2016

I worked with Sales Consultant Robert Magnano, Delivery Coordinator Mohammed Zaidi, and Business Fred Manager Fred Cook during the process of purchasing my 2017 Toyota Camry SE. Quite frankly, I could not have asked for a better experience. Mr. Magnano was knowledgeable as well as accommodating and friendly. Mr. Cook clearly explained the financing process and was extremely helpful in assisting me with completing the paperwork for my new vehicle, and Mr. Zaidi was instrumental in showing me the features on my new vehicle. I am happy that I made the decision to purchase a Camry. Congratulations to the team at Middletown Toyota for a job extremely well done.

Jennifer

Oct 26, 2016

I drove right in and someone met me immediately to take the mileage and give me a ticket for the service guys. I was waited on immediately and the entire service process for oil change and tire rotation took less than an hour.

Sheila

Oct 25, 2016

I'm very happy with my purchase.I felt very comfortable from the start to finish the best experience I ever had buying a car

Judith

Oct 21, 2016

I have been bringing and will continue to bring my little XB to Middletown Toyota as they are extremely thorough and fair to customers.

Donald

Oct 20, 2016

QUICK CLEAN AND PROFESSIONAL .A PLEASURE TO DEAL WITH ALWAYS TOLD EXACTLY WHAT WAS DONE .VERY BUSY BUT SERVICE WRIGHTER MADE SURE I WAS TAKEN CARE OF

Linda

Oct 18, 2016

The waiting area is comfortable and my car was ready in the amount of time I was told it would take .

Michael

Oct 15, 2016

The service is always great at Middletown Toyota, I would recommend this dealership to anyone, come one come all! Waiting area is great!

Anthony

Oct 13, 2016

We had quite a few things that had to be done. The assistant service manager was very helpful and took care of our car. We were very happy with the service. We have been bringing our car to Middletown Toyota for service since 2004.

Ava

Oct 12, 2016

Staff as usual explain what will be done. They are courteous and efficient. Have been purchasing and having vehicles repaired and serviced here since 2001.

Sara

Oct 12, 2016

The courtesy and respect for the customers. Service department are all good hard working guys. Chuck is a very pleasant person.Great job guys!

Gilbert

Oct 9, 2016

The oil change only took a half hour. My Corolla still runs fine after 70K with no brake downs. I like the car's reliability and your honest service department. I never feel cheated.

Louis

Oct 6, 2016

Evan Boyce did a great job taking my order, calling me when the vehicle was ready, and greeting me when I returned to pick it up.

Monique

Oct 6, 2016

Everyone I met was polite & made my car buying experience fun. Any issues or questions I had were addressed & answered timely

Joann

Oct 5, 2016

The work is superior and they are all friendly at Middletown Toyota. I like the fast service as well and how they keep me informed of the job they are doing.

John

Oct 4, 2016

Friendly staff, fast courteous service, informative. Good job. Facility is very clean, organized. Easy to make appointments, feedback from service techs was very helpful.

Antonio

Oct 1, 2016

Knowledgable and personable staff, excellent service and easy leasing process. Toyota is an excellent product. I recommend it to everyone.

Herbert

Oct 1, 2016

We've bought several cars at your dealership and Sam Ashkar does a great job. He is the reason we return. We recommend him regularly.

Edward

Sep 30, 2016

took my car in without an appointment, fixed the left rear tire in good time, no charge! Thank you very much.

Meagan

Sep 28, 2016

It was wonderful. The people are dedicated to customer satisfaction and are extremely helpful with everything. All of my questions were answered thoroughly.

Patricia

Sep 28, 2016

The knowledgeable personnel, the comfortable waiting area, I was very happy (if you can believe that) with the cost, and the car wash.

Divya

Sep 27, 2016

Customer relationship was really good. The sales executive Mr. Bhavesh was really good in explaining and finding out my dream car. The delivery coordinator was good in explaining the features of the car.

Brian

Sep 24, 2016

Friendliness of the techs and the overall safety inspection at no extra cost. The tires were rotated and pressure checked.

Elizabeth

Sep 24, 2016

Service person that waited on me was very clear about what needed to be done. Gave accurate info regarding time it would take. Gave accurate info regarding final price. Excellent transaction.

Robert

Sep 24, 2016

Fast, prompt service. Courteous, no hassle experience. Service advisor was friendly and very efficient. No attempt was made to sell me extras that I didn't want or need. Excellent coffee!

Janice

Sep 22, 2016

There was a mix up in the scheduling with the auto butler but the service people went above and beyond to straighten it out for me.

Richard

Sep 22, 2016

friendliness of staff - efficiency and speed of service - workmanship of high quality - concern about safety of vehicle

Walter

Sep 22, 2016

repair covered by warranty. Rental car given when asked for as it took so long for parts to come in

Driss

Sep 21, 2016

All the staff is very professional, they treat me so nice. The waiting was very reasonable. And at the end the price was good.

Janet

Sep 21, 2016

Predicted time to complete service was right on target! I waited in the comfortable, WI-FI equipped waiting area and was ready to go on time.

Sheryl

Sep 21, 2016

Very easy to drop off and pick up vehicle. Also, my customer service person was great. Evan Boyce - very efficient, friendly and quick. Nice doing business with him!

Kwabena

Sep 13, 2016

Clean and welcoming environment. They take their time to explain in details about what to expect. Shuttle service is available and very convenient.

Marilyn

Sep 13, 2016

My first introduction to Jessie. He came through. He was very supportive and reassuring. A fine replacement for your recently retired employee.

Matthew

Sep 13, 2016

Efficient, reliable, friendly service, every time. I would definitely buy a vehicle here again and use their service department. Great dealership.

Mildred

Sep 10, 2016

Customer service atnd people that works at toyota in middletown they take care right away the customer. Especially Mr Frank Mancini thank you so much for taking care your customer.

George

Sep 9, 2016

prompt service, pleasant crew. Why do I need 20 words, i've just told you what I had to say? ???

Virginia

Sep 7, 2016

Friendly staff take you through complex task of car buying, prompt service, no pressure. This is a very well run facility.

Earl

Sep 6, 2016

Every thing was positive. The car was serviced on a timely basis, the service representative was very pleasant and helpful, and the car was serviced properly.

Ann

Sep 5, 2016

Always enjoy the experience each time I go for service. Both the service and amount of the bill. Very fair.

Barbara

Sep 2, 2016

I was told the job would take an hour, I liked the customer waiting area, and the service tech came to get me in almost exactly 1 hour!

James

Aug 31, 2016

Ease of intake, comfort of waiting area, courtesy and professional approach to my car. Chuck and the others are vital to the Service area, always get my car back clean and with concern to explain service work

Scott

Aug 30, 2016

The service attendant was friendly and I felt he listened to my questions. I felt like I could trust what he was telling me.The waiting area was comfortable.

James

Aug 29, 2016

Courtesy and efficiency in completing service; communicating what may be addressed in next service visit besides approximating time of what this service entailed.

Joseph

Aug 27, 2016

The salesperson, finance manager, delivery coordinator were all superior. everyone did a great job. I will return in future to purchase another vechicle.

Joseph

Aug 26, 2016

Service Department... Nice facility and waiting area... No charge for tire rotation and fluid top off..... Would recommend to family and friends... Thanks

Adam

Aug 25, 2016

Easy to check in and Toyota had my info in the system, so no need for the recall paperwork I left at the office. Work was done same day. Staff was courteous. Shop was clean.

Brenda

Aug 22, 2016

Attentive and personable. Accurate information and time frame.Willingness to accommodate the consumer. Great shuttle service. Clean and attractive waiting accommodations.

Paul

Aug 21, 2016

The staff and the service writer were great. All services were great no complaints. Sales people were helpful. Great Great

Harold

Aug 18, 2016

Service excellent - took my car on time and performed maintenance required. No pressure to perform "unneeded" services. Service advisor, Frank amandine" knowledgable and customer friendly

Grace

Aug 16, 2016

courteous staff and was promised work on car to be done on time which it was even sooner than expected.

Edward

Aug 14, 2016

Everything was great ...sales price n overall experience i would buy there again n actually we did as we bought two cars

Kaitlin

Aug 10, 2016

Bob Russo was very knowledgeable and a great ambassador for your dealership! Also, the young man that delivered my SUV was very detailed in his coverage of the features and very courteous.

Bruce

Aug 9, 2016

Quick and simple. In and out in about 1 hour, plenty of mechanics to work on several vehicles at the same time

Bohdan

Aug 5, 2016

Service advisor did not try to snow me with unneeded work and was very mindful of the value of my time.

Leonard

Aug 5, 2016

The people who work there are very experienced and courteous and the drivers of the shuttle are also very courteous.

Deborah

Jul 30, 2016

Service department is part of the family - esp. Chuck - takes of customers the right way Additional words to meet 20 limit

Verne

Jul 29, 2016

Close to home, friendly people, nothing else to say at this time.Yaris now belongs to my granddaughter's mother and I encourage her to continue using your service. Granddaughter going to MMCX this fall.

Judith

Jul 28, 2016

Pleasant people. This is my 4th Tacoma from Middletown Toyota. Got what I wanted in reasonable time. Love the free maintenance!

Diana

Jul 26, 2016

Decided to wait to have my car serviced and noticed how friendly service representatives were to the customers. I assume that they were long time clients.

Claudio

Jul 23, 2016

No comments great Customer service very nice people very friendly and great service with rental. Toyota is the best and reliable company you can trust

Thomas

Jul 23, 2016

Job was done well and I needed my truck back to make it to work. They had it ready with an hour to spare.

Geraldine

Jul 22, 2016

Bruce, my service rep, was excellent. When my repairs could not be finished by the end of the day, he gave me a complimentary loaner. Bruce always takes good care of his customers.

Wendy

Jul 22, 2016

I like that my complaint about an unusual noise was taken seriously and pursued. As a result they found a major transmission problem that was covered under warranty.

Carole

Jul 21, 2016

The staff were very helpful, polite and friendly.The sales people were willing to negotiate.The facility is very clean and attractive.

Jacqueline

Jul 19, 2016

What's not to like? The service is great and the staff is professional, friendly, courteous and knowledgeable. Best Dealership I have ever dealt with.

Georgene

Jul 18, 2016

I like that Toyota provides car service back and forth to my home when my car needs many hours or overnight service. Service people are helpful and courteous.

Jane

Jul 15, 2016

Ray looked up my recalls.and had them fixed.Joe took me home then picked me up. He even opened the car door for me. How nice.

Thomas

Jul 15, 2016

The service department is outstanding. The service coordinator worked with me to get the services I needed done. The services were for my 2010 Prius and the 110,000 service was due and it was more than I expected. The service coordinator worked to ensure the key services needed now were done and pushed off the items that could wait till the next checkpoint. He also found savings for me and applied them to my bill.

rs

Jul 11, 2016

ABSOLUTE DISASTER HEREUnprofessional and disrespectful car salesman. Worst car buying experience my son and I had. After the sale went south and we wanted to get our deposit back, our salesman "Sam" started talking crap, and seemed to want to instigate us....disrespectful and was looking for a fight, I had to ask him to get out of my face. Not one manager stepped in to stop this nonsense. If you want a circus or a fight with a salesman, go to this place. Pathetic. I cannot not tell enough people to stay away form this place.

Martha

Jul 9, 2016

Always prompt, courteous, and reliable service at Middletown Toyota . We have been happy with the service for more than 20 years.

Annie

Jul 8, 2016

Service for my 5000 mile checkup was swift and I appreciated that - it was worth getting up at 7am for my appointment.

Joan

Jul 7, 2016

Two friends that bought a car in May brought me into the dealership and made an appointment with George. George did a great job showing the car, test driving the car, and helping me figure out how to finance and afford the car. He was professional and very knowledgeable about the product. He knows how to treat the customer with respect.

Emery

Jun 30, 2016

Ben Podd very knowledgeable and professional, knew his product, very professional. All staff interactions were very friendly and upbeat. All treated us as "individuals" and not just a number buying a car

Greg

Jun 30, 2016

Honest with satisfactory service. Work completed in the time requested. The cost of repair was in line with the estimate. Always happy with Middletown Toyota service.

Charles

Jun 29, 2016

We started hearing scraping sounds from the brakes while driving without stepping on the brake pedal. We made a last minute call to the service department-spoke with Ray. He told us they were completely booked but to drop the car off & they would squeeze us in. In a few hours we got a call to let us know they could fix the problem if we left it overnight. No problem-got a call around 8:30 the next morning that our car was ready.Friendly, courteous service with a smile. Thanks again, Ray!!

Suzanne

Jun 24, 2016

They pleasantly accommodated our sudden need for a headlight replacement and delivered the service promptly and with a smile--and even a courtesy run through the car wash!

Alice

Jun 23, 2016

The Service Department staff at Middletown Toyota are courteous, professional, helpful, and friendly. I arrived early for my appointment and they took me right away. The work was done in less than an hour.

Carol

Jun 12, 2016

Courteous service manager, and the service didn't take as long as expected!! The car came back cleaner than when I left it.

Roman

Jun 9, 2016

My issue was difficult to find by your mechanic, however, your Service Manager kept me well informed of the progress. The cost was reasonable, considering. I'm a bit surprised that with all the airbag recalls, my vehicle was not part of it.

Thomas

Jun 8, 2016

Bruce is a knowledgeable coordinator who looks out for your interests and insures that you will be happy with the service trip.

Emilia

Jun 5, 2016

Liz, Chuck, the whole gang is great. Middletown Toyota Service Dept is excellent. I highly reccomend them to anyone getting service on their Toyota.

Lois

Jun 4, 2016

Courtesy shown by staff. Service rep (Chuck) kept me informed of the condition of the veh. and what they found out regarding my issues with the vehicle.

David

May 29, 2016

Service always pleasant.This visit a mouse had made a nest in the a/c filter. The CS rep told me what to buy for prevention and put it in the truck for me. Very appreciated.

Lucille

May 24, 2016

Lounge is clean and comfortable and the staff is always courteous. Service is quick. I have never had a bad experience here.

Mark

May 23, 2016

The service tech listened to describe my issues, checked the car, let me know what was going on before preceding with the work.

Mark

May 19, 2016

The customer service was truly excellent and I felt confident in what I was being told needed to be done, not to mention that I was included in the decision.

Benson

May 17, 2016

The support advisor is very courteous, he explained the necessary process and offer savings on the maintenance expense. Since I was waiting onsite, he notified me as soon as the job was done. Great service!

CTIERNEY11

May 17, 2016

This was a terrible carbine experience and I would not recommend this dealership to anyone. My car was rear-ended and totaled buy a texting teenager on April 6th, while my husband was in rehab recovering from a very serious operation. The salesman, Bob Magnano, clearly knew he had a desperate customer would not negotiate into my mind made no effort whatsoever to help an older woman in distress it's horrible when people take advantage of others just because they can. Fred cook from Finance was even worse. The car was registered to my husband and he insisted that the only way for me to purchase a new car was to have my husband released from rehab to sign the papers."But Fred", I said, "My husband won't be released from rehab until April 27th." So have him come in on the 28th", he replied. Absolutely heartless. I ended up purchasing the car for cash registering the car in my name and refinancing with my credit union. I had to speak to Fred one more time about the title. This time he actually laughed at me. I needed the title by June 1st. Laughing heartily he said " You'll be lucky to have that title within six months". I asked him if he could help me direct my call to the DMV. "You actually want to CALL them on the phone?" He said still laughing. I had no choice. He did tell me to call the title department in Wethersfield which I did. Within 5 minutes I had spoken to a lovely woman who said my title was processed on the 4th of May and I would receive it within a few days which I did. Sometimes situations like mine arise where the customer is too traumatized to fight back it is a sad commentary to know that there are business people around that will take advantage of that rather than trying to be helpful to another human being I am disgusted by the whole experience.

Francis

May 16, 2016

Service Advisor Frank Mancine took time to figure out 2 ongoing problems I have had with the car. He then explained to me how the problems can be corrected and did the corrections.

Janet

May 11, 2016

Working with Robert Blakeslee was a very positive experience. He was friendly, knowledgeable, and answered all my questions. I left feeling very good about how it had gone, not at all my ususal "car salesman" experience from the past.

Cynthia

May 6, 2016

From the check in to picking up my Tacoma everything was very professional the repair process was explained in detail (recall repair) I picked up a freshly washed truck this is the service I have always received at this dealership

Catherine

May 5, 2016

Frank the service person who took care of my car was great, notified me when work was completed, checked my car's service history to determine that an important service was needed soon.

Julia

May 5, 2016

Everything was easy and fast. The staff explained everything very well. Felt like I had a dealer in the family

Sueann

May 1, 2016

Bruce Kulas was excellent at communicating with me via my cell phone what was needed during my service experience. I think communication is SO very important. He explained everything very well so that I could make a decision. I did of course agree to the repairs as I totally trust Middletown Toyota.

Thomas

Apr 30, 2016

Staff pleasant and helpful. Many thanks to Lino, Susan and the young gal who helped set up my blue tooth option (my apologies for not remembering name - she was almost as excited about the new truck as was I).

Andrew

Apr 27, 2016

We were extremely pleased with the overall service. We dealt with Bob Magnano and he was excellent. He was honest, fair, and knowledgable. We are thrilled with our new Toyota Sienna.

John

Apr 27, 2016

Easy appointment set up. Ray did a great job setting up and communicating. Diagnosis was accurate and estimate was good.

Timothy

Apr 27, 2016

This is the third vehicle we have bought from Bob Magnano he is straight forward and gave us all the options each time with no pressure to buy. His main concern was that we are happy.

Bruce

Apr 23, 2016

Frank at the desk was very professional about the repairs and maintanence on my Venza and completed b4 time stated. The coffee was great!

Darlene

Apr 21, 2016

Responsiveness. Good communication during a difficult car problem, very expensive, and also discovered for me that the car problems were fully covered under my extended 100,000 mile guarantee. Good for me that I had purchased the car at a Toyota dealership and have continued to have service handled by Toyota.

Clive

Apr 18, 2016

I was treated with respect, and was called and given a chance to approve (or not) a recommended procedure. But sometime the next day, the Tire Pressure Warning Light appeared.

Kenneth

Apr 15, 2016

The gentleman who waited on me was very good. Was friendly and had a good sense of humor. Kind of disarms you if your having a busy day.

Ralph

Apr 7, 2016

Prompt service, frequent reminder of appointments and quality of work performed. The representatives were prompt and courteous. An enjoyable experience.

Ron

Apr 5, 2016

Easy drop off, service was completed very timely and pick up was a breeze. Very friendly and attentive service staff.

Carol

Apr 1, 2016

the employees are so wonderful... they are so sweet and kind to me. I especially like my shuttle driver and Liz and Evan was very nice (I will always miss Bruce who recently retired. he was very special). the service was good, fast, and priced right. thank you.

Kristopher

Mar 29, 2016

Got the requested vehicle right--on the first try (sounds silly, but you'd be surprised). Salesperson was a listener, relatively low pressure and efficient purchasing process. Definitely better than expected.

Kimberly

Mar 25, 2016

Fast service, everyone is always friendly and helpful from sales to service and detail people. They all seem to enjoy their job.

Bernard

Mar 11, 2016

The time it took to do the work is what they told me. I like the employees working there. Plus they answered all my questions. Bernie D

Edward

Mar 11, 2016

Chuck Hill was very courteous and explained what was needed to done to my car today and what type of service will be required next time

NikiRN

Mar 9, 2016

Middletown Toyota was the only place that made me feel welcome. Did not feel pressure at all. It was all about my needs. Awesome place

Richard

Feb 24, 2016

The whole experience was easy and efficient. I greatly appreciate how honest and forth coming our agent was through the process.

Diane

Feb 13, 2016

People are pleasant. Not much to say about having to have car serviced. It is necessary ...nothing really great or bad about the experience...it just is.

Karen

Feb 11, 2016

Friendly. Explains the work & shows items that should be replaced & why. Professional. I am in & out of there in a timely manner. I like this dealership. And am very glad I have another Toyota! (used to have Nissans)!!!

Dewey

Jan 31, 2016

We were very happy with the friendliness of your staff, especially George, our salesman.He was very considerate of our financial circumstances and what we wanted in a car.

Ebony

Jan 30, 2016

They have Friendly and fast service a clean waiting area and wifi works really well the kids have enough to things to do while we wait for or car to be completed

Eileen

Jan 29, 2016

Aurelio was direct to the point, was able to answer the questions we have promptly, well versed with the vehicle, courteous and very patient. He was able to understand our needs in the vehicle that we are looking for.

Arthur

Jan 26, 2016

I was able to arrive earlier than scheduled appt. That was important because I was able to avoid the heavier snowfall that was on its way.

Lois

Jan 23, 2016

Your service attendant, Chuck, took great lengths to talk to us, trying to understand the problem we were experiencing with our RAV 4, and to provide as much information to the mechanic. He also followed up with a call to explain what steps were taken to pin point the problem, which unfortunately did not replicate itself for the mechanics. However, it was much appreciated the efforts that were taken and the courtesy given. Hopefully it was a freak occurrence and not a bigger problem.

Toyoguy12

Jan 19, 2016

Absolutely will not budge on their prices, they will not give you a fair trade on your old vehicle even of its a toyota and even if it's on their fancy list of most wanted cars. This dealer is all about the money and they dont understand how to make lasting relationships. I would strongly suggest going to torrington toyota they are the best.

Andrew

Jan 18, 2016

Was going for a night drop off and arrived ~5 minutes after closing. Service manager? stayed open an extra 15 minutes to take me inside and discuss the problem and service required. I appreciate the extra effort.

Mark

Jan 16, 2016

After my car was done.. I was walking to my car.. I dropped my wallet.. I called the next day.. They said they (EVAN) found my wallet.. Someone went thru my wallet and stole the money that was in there.. Not cool at all.. I was going to by the dealership donuts for finding my wallet.. Now who ever stole the money can buy them donuts.. I am in disbelief.Mark Thompson

James

Jan 14, 2016

Personalized approach, concern for my vehicle, consulted along the way that added to the service but I felt like it was an important detail and appreciated

Richard

Jan 14, 2016

Everyone was very professional, proficient, friendly, what else can you ask for?What was expected to be a 3 to 6 month frame replacement was accomplished in approx. 5 weeks!You have a great group of employees there!

William

Jan 13, 2016

I had an appointment to bring my car in for a 60K mile service on Saturday, Jan. 23, but learned on the 9th that I had to make an urgent trip to Washington, DC. Frank arranged for service that same day. I really appreciated his effort!!

Ramprasad

Jan 7, 2016

I guess the service was good but my car was not water washed in spite of being promised by the salesman when he sold me the car.

Emilia

Jan 6, 2016

Joe Klimas, Liz, Bruce Neilson and all the guys at the service desk are the best. Lino is the best salesperson on earth, hopefully he recovers from his leg injury soon. And Dave, the courtesy driver, is very nice and knows his directions.Our thanks to all, see you next week.John Young

Heriberto

Jan 6, 2016

I always find satisfaction when I leave there. Service is great, repairs top notch, and even the wait is not too bad because the waiting room is entertaining. I trust Toyota...

Patricia

Jan 6, 2016

Clean and comfortable waiting room and an employee comes into the waiting room to tell me my car is ready rather than calling my name over the PA system.

Ruth

Jan 1, 2016

The service was just GREAT!! I called to say I had a tire problem and was told the wait would be long. When I arrived Bruce Nielson took care of me and did a great job!!As always, I am very pleased and Thank you very much.

Edward

Dec 31, 2015

Good, one problem the desk guy was wearing a Boston Redsox hat. Next visit i will wear my NY Yankees Hat.He was great.

Robert

Dec 31, 2015

I was taken right away, thanks to Joe Klimas. But, I was promised a phone call by the end of this week, and no one has called me. Very disappointing.

Julie

Dec 28, 2015

I was expecting to be pressured into buying/leasing, and that was not the case with salesman Sam Ashkar. He was informative without being pushy. When I said I would get back to him, he didn't pester me. When I was ready to do business, so was he. I liked his style and had a lot of fun in the process.

Rita

Dec 24, 2015

Quick check-in with a pleasant service adviser who took the time to smile, process and get me into the waiting area effortlessly and when the car was ready he did the same to get me out the door and on the road. THANK YOU!

Charles

Dec 16, 2015

Easy drop-off. Good waiting area. Attention to a small issue I mentioned, which resulted in the car going into the "oil consumption" recall category.

Gary

Dec 15, 2015

Did not have an appointment - needed headlight bulb replaced - got my serviced and ready for pick up within a few hours. Appreciated that I could get something small like that done without having to leave the car for an entire day.

Wayne

Dec 13, 2015

Fast and easy and more fun the normal car buying experience,the staff was easy to get along with, this is my second car from them and I would buy a third when needed

Beverly

Dec 11, 2015

I brought the car in the night before service and because things were slow you provided me with service that evening I thought that was extremely special thanks again !

Linda

Dec 10, 2015

Everyone was very curtious, like about 10 different employees, very nice, good atmosphere.Bruce and Chuck were very helpful. They are great to work with.

Jennifer

Dec 8, 2015

I have always felt everyone is very honest. The work is done quickly and they were able to fit me into their schedule on very short notice.

Marilyn

Dec 5, 2015

Your company truly recognizes the meaning of "service". I can count on even small details to be followed through. Yesterday, the gentleman that registered my car was most thoughtful in helping me place my transponder.

Martha

Dec 4, 2015

At Middletown Toyota, I was favorably impressed with the quick and polite and trustworthy service. My family has been happy with this dealership and its service for more than two decades.

RyanH

Nov 30, 2015

Despite having first hand knowledge of prices paid by a family member and work colleague for the same exact car in the past 3 months, the salesman insisted that the reasonable price I was asking for was impossible. The salseman refused to negotiate anything less than full MSRP and even suggested that there was zero room for negotiation on the price. A new vehicle is perhaps one of the most well known purchases where you can haggle over the price - for the sales guy to suggest that "you can't haggle anymore" absolutely blew my mind. I walked out, took my business elsewhere and got a great deal on the same car (with more options) for slightly more than what I was asking in Middletown. After this ridiculous experience with sales and several bad service experiences, I will not be returning to Middletown Toyota.

Jim C.

Aug 28, 2015

I had a scheduled appointment with the Middletown Toyota Service Dept on Wednesday, Oct 26, 2015. I was greeted by a Team member and he was immediately helpful in getting a battery for my remote starter button. I went up to the Service Desk and was greeted by Bruce Nielsen (Service Advisor) and he was pleasant, answered my questions and his estimate of repair time was spot on! The previous Toyota Dealership I visited in Wallingford could not hold a candle to the professionalism shown by the Middletown Toyota Service Team. My vote for Employee of the Month is Bruce Nielsen.

beverlyhic

Jun 15, 2015

I purchase a Toyota Camry for a very good price. The salesman Rayan was very helpful in assisting me. Everthing was in order when I pick it up. Was given a tour of my new vechicle on how to use things. I was very happy on the way things was handled.

2015rav4

Mar 16, 2015

George Juridini was our salesman about 6 months ago when we purchased a pick-up truck. Because of his personable nature and attentiveness we sought him out today to purchase a new family car. We were very pleased with his knowledge and patience as he helped us to find the car that was right for us. We highly recommend George and Middletown Toyota.

crod

Feb 14, 2015

So I found a very nice Toyota rav4 , on line and made an appointment to go see it I told the sales guy name evan that I work long hours every day and I will get out of work early that day just to go test drive the vehicle, I was planning to buy because it had low miles and clean car fax , I leave almost 30miles from car dealer so while driving there they called me I said that someone was looking at the vehicle I interest in , well to make the story short by the time I got there the vehicle was sold in front of me , so horrible and unprofessional they appointment was not keep as a promise to a customer , and my time and gas was wasted

CINDY CHANDLER

Dec 19, 2014

I HAVE PURCHASED/LEASED 2 TOYOTA COROLLA "S" VEHICLES & HAVE BEEN VERY SATISFIED WITH MY SALESMAN & ALL THE INFORMATION THAT HE PROVIDED. I WOULD DEFINITELY RETURN TO THIS DEALERSHIP.

Katie Thibault

Nov 13, 2014

I had a great experience with George as a salesman. George listened to exactly what I was looking for and respected my price limitations and at no point tried to up sell me to anything I didn't want. He was knowledgeable and easy to talk to. He made the car buying process fun...who ever says that? I'm not confident I got the best price out there for my car, but I am comfortable with what I paid given the good overall experience. My family has been purchasing cars and having them serviced at Middletown Toyota since 1989. I wouldn't consider purchasing a Toyota anywhere else.

cgouldsbrough

Nov 11, 2014

Sam was amazing and had a great experience with him. Nice, understanding and had a great sense of humor. Finance woman was rude, did not explain anything and cold as Ice.

tuktukan

Nov 4, 2014

This is by far the worst car service I've been to, I called 1 week ago to schedule my car for an oil change. I arrived 15 minutes before my appointment. And still they made me wait 2 HOURS, maybe because I declined the $290 extra change for the "supposedly complete check" (they originally quoted me for $45). I spoke with other customer waiting there (we were the last 2 people there) and she was too waited for so long. I will never make the same mistake of coming here ever again!

RichOwen

Oct 4, 2014

I've bought 2 trucks from Middletown Toyota and I'm very pleased !Bob Blakeslee took great care of me .I sent my Dad and a good friend there to buy their vehicles also .

Roger766

Sep 25, 2014

We had the best experience working with Ali. He helped us to make a decision, and answered all our questions. Sherry did an amazing work with our financial plan an warranty. It was wery easy to contact with them, they were available for us everytime, including after work hours. Thank you Middletown Toyota. Next car will buy with you again!

luvtoyotarav4

Sep 24, 2014

Fell for the old "Bait and switch" routine. I was lured into Middletown Toyota with an excellent price for a 2014 RAV4. Spoke to Ben Podd concerning a specific VIN and ID number and settled on a price. Went to test drive that specific vehicle and found out it had leather heated seats. I questioned if this was the correct vehicle and Ben stated multiple times that it was. Fell in love and wrote out the deposit check. After a long period of time a manager came over and said - "Sorry, Ben's mistake but wrong car! But I can sell you that car for more money, just let me figure out how much" Knowing this was a bait and switch and another Toyota dealer warned me of Middletown doing this I requested my check back. Ben apologized and showed us the paperwork that stated this vehicle with that VIN was advertized for that price! Called the next day and spoke to manager Joe Klimas. He finally returned my phone call after multiple attempts. Toyota should be ashamed to have a man this disrespectful as a manager. He raised his voice, was belligerent and told me that if I want this car, he will sell it to me with the leather seats removed. He will not accept responsibility for any misrepresentation of his employees. I was warned by other Toyota dealerships and now I plan to warn other customers!

durso3

Sep 3, 2014

best Toyota dealership with a wonderful staff from the moment you walk in the door to you leave very helpful and friendly this was my second Middletown Toyota purchase looking to purchase a Toyota look no further

nancy

Aug 31, 2014

Best Toyota dealerships for the best buying and service you will need just purchased my second Toyota Thanks again Bob Blakeslee your a great salesman and the staff is wonderful

JAV

Aug 27, 2014

On line quote on the Rav4 beat any offers I had, and when I arrived at the dealership they stood by their quote, no give and take just the best price on the Rav4. They used KBB (condition Fair) to arrive at my trade and I was pleased with the trade in they offered on my 2007 Camry LE. This is the quickest car purchase i have made. They had someone explain the features of my Rav4 and when I left they gave me a small gift to show how much they appreciated my buying from them. Great Experience!!!!!

mother of 4

Aug 14, 2014

well where do i start? the girl who answers the phone sounds like she's just THRILLED to be working there, the salesman i dealt with was great, (bob m.) very nice man, cant say enough good things about him. we put a $1,000 deposit down on a 4runner, and realized the next day we could not afford to buy a car at that time. we called to get the deposit back, 4 days went by and still no word. i called again and he said "oh well, sorry not obligated to give it back." now mind you... we had put a deposit down on a Ford and they gave it right back, no hassle. i drove down to toyota, he kept me waiting for 30 min. and when he came down from whatever important things he was doing, he looked like he hadn't brushed his hair in days, and began to yell at me, telling me "if i keep up my persistence, he's going to walk away." i explained very nicely and in tears, i was not angry, but to a single mother with 4 kids, $1,000 meant a lot to me and my children. he responded with "keep it up!" I am DISGUSTED... disgusted that there are actually people with NO heart in this world. awful experience. and the people who worked there agreed with me.

Dawn

Jul 7, 2014

This was the best car purchasing experience my husband and I have ever had! I called around to many dealerships in CT and reviewed many websites before going to Middletown Toyota. I spoke with Mike and Bob over the phone. Both were forthcoming, direct, and honest. I was very pleased that there were no additional costs or "surprises" when we sat down to do the paperwork. Bob Blakeslee was very thoughtful, honest, and knowledgeable. He presented as a man of integrity. Having spoken over the phone and via email prior to our appointment, Bob had the keys ready to the Siennas we were interested in looking at. He first took us to see and test drive the vehicles, explaining the features and differences between the models. Not once did my husband or I feel pushed or uncomfortable. It was a very pleasant, anxiety-free experience! Bob even took care of calling our insurance company so that we could insure the vehicle that same day. We were also pleasantly surprised to find that Toyota of Middletown has its own department that instructs new car owners on the workings of the vehicle from the bluetooth connection to the functionings of the seats. Tammy Vilay was a joy and encouraged me to call her any time with any questions. We received a good, acceptable amount for our trade-in and drove off with our new vehicle that day!

Michael109

May 28, 2014

car was clean and above all it had scratches. Had to wait over an hr. to get buffed out. Will never buy from this dealer again.

Jason the Goalie

May 14, 2014

You know what? It's the best car buying experience I've ever had... really. And it was a used car too. Bob Blakeslee, Internet Sales Manager. Yes, in some ways he does exude that stereotypical car salesman persona - smooth, charismatic, makes small talk to soften you up, etc. But at the same time, he knew when to back off. He could see that there were times that I was getting nervous, and had the presence of mind to let me sit and stew over my decisions. Overall, he was exceptionally nice and professional from start to finish. Gas mileage and price were my top priorities, not glitz and glamour. So I walked in expecting a Corolla, but I walked out with a Prius! Bob was willing to take me to the "holding pen," i.e. the lot of traded-in cars that haven't even been inspected and restored by the service staff yet. Amazingly, we stumbled upon a 2004 Prius with a mere 53,000 miles on it. $11,500 was going to be the selling price if sold to the public. We negotiated down to $10,000, which put the car into my budget range. Got 3.19% financing on about 2/3 of that, leaving me with payments of only $210 for 36 months. And it all went down in LESS than 24 hours. Give credit to Marylin the financing gal for that. In tandem with Bob, she helped me secure financing and finalize the purchase at light speed. Even when I found an issue with the car after having it for two days, it was immediately taken care of. The steering wheel alignment was off - not a huge deal, these things can happen with used cars. I stopped by after work for an hour, they did an alignment for free, and I was back on the road with a nearly perfect used car. Showed up at 4:30PM on Friday, drove away at 3:30 PM on Saturday. Beat that, every other dealer ever.

KM

May 8, 2014

Bob was fantastic. Great guy, very helpful. Made the process a breeze!

atucker6

Apr 5, 2014

It was a pleasure to purchase a car from Aurelio Figueroa at Middletown Toyota Scion. From the moment I arrived and Aurelio introduced himself to me I felt I was in very capable hands. He listened carefully to my needs and concerns, and that was important to me because it instilled a sense of trust. Aurelio is knowledgeable and professional, and throughout the entire purchase process he respected my budget constraints while keeping in mind everything I told him I wanted in a new car. He has a detailed knowledge of new and used car inventory, and he did a thorough job discussing my purchase options while staying within my budget. There were no high pressure sales tactics--just honest and sincere concern for customer satisfaction. Although I had gone to Middletown Toyota to purchase a new car, I left with a certified used car in the current model year that offered me more for my money. I told Aurelio when I first arrived that I wanted a great deal--not just a good deal but a great deal--and he delivered. I love my certified used 2014 Corolla, and I am extremely satisfied with my purchase experience.

Livingthedream2

Feb 10, 2014

My vehicle was in a accident and my insurance company " Allstate" recommend Middletown Toyota Body Shop. Leary because my car is a Honda I still took my Insurance companies recommendations? After meeting the Body Shop manager Jim Zanavich I new I made the best choice for my car repairs . My car looked better then it did when prior to the accident. On top of it they fully detailed my car inside and out. Upon picking up my Honda I also was told by Mr Zanavich that if there is ever a time I need my car washed just stop in and see him and he will run it threw there car wash machine at no cost to me !!!

AdamScion

Feb 3, 2014

I can't say enough how much Middletown Toyota is my service choice for my 2008 Scion. I had a major engine issue on a Saturday morning and barely made it to the dealership. Mark was able to helped me right away (despite being a drop in on a busy Saturday) and reassure me that they would take care of the issue. He worked to make sure the issue was covered under warranty, kept in constant communication with me,. and met my service expectations all along the repair process. You can't put more value in trust with a service provider, and Middletown keeps my trust! Thanks, guys!_Adam R.

Don Macrino

Dec 17, 2013

I just purchased a certified Tacoma from Nick Costanza at the Middletown Dealership. Nick was as a sales person should be. He was honest, not pushy and attentive to every detail. This was the most pleasant experience I have had buying a vehicle.

Rosaholava47

Oct 14, 2013

Middletown sold us a used Rav4 with 17,000 mile that had a transmission issue based on a TSB hard shift bulletin date March 15, 2005. After only 75,00 the transmission needs to be repaired. They refused to work out any compromise to repair the transmission after they told us if we replace the a ECM devise for $1,100 that would take care of the problem and then told us it will cost another $4,500 to replace the transmission Middletown Toyota does not stand up for it's good customers. Beware purchasing a car from them.

Jake

Oct 12, 2013

An OK experience I would recommend this dealership to my associates and friends I hope this information was helpful

Incandella1

Oct 9, 2013

Tammy was great telling us about the Avalon how it works and everything is locataed Taylor is a great sales person he wasn't pushy he answered all our questions he knowsHis cars and how to talk to people. The staff is wonderful. They make you feel at home.

Paula

Aug 30, 2013

Friendly and courteous staff that answered all of our questions.

Barbara

Aug 24, 2013

Very pleases with my salesman Sam ashkar and sherry and Sam. This is my6 th Toyota so i am a very satisfied customer. Thank you.

repeat customer

Aug 24, 2013

Bought a 2013 Rav4. Got the color, options, and pricing that was a great deal. Friendly staff especially the service department. Everything was explained in depth at time of delivery.

StefanUddenberg

Aug 24, 2013

He was extremely helpful in getting us the best price possible on a Prius C, with a great sense of humor and a real commitment to professionalism. Can't recommend him highly enough.

Gulsshan

Jul 30, 2013

The personal treatment provided by Richard was great and he helped a lot in making a right decision. Would definitely recommend my friends to buy a car from him.

Sammi

Jul 24, 2013

After receiving a post-it from some Terri guy, from Lynch Toyota in which I have never been to, I went to Middletown Toyota and traded in my car. I not only got more for my car then that post-it said, I also got lifetime oil changes on my new Scion FR-S. My sister will soon be down there to buy the all new Corolla when it comes in. It is good to know we have a great dealer only minutes down the road from us. ***Sammi

Ruth Samsel

Jul 3, 2013

Frank Hammond was friendly and extremely professional. He listened to our needs and was able to give us a car within our parameters. Each staff person we dealt with was also top notch! We will back!

Amanda

Jun 29, 2013

Great place to buy a new car! Everyone was great and very accommodating

Michael A. Klein

Jun 27, 2013

Easy process. Very friendly staff. The explanation of the car's features was quite helpful. Did not feel really pressured

Peter

Jun 26, 2013

Great staff awesome service will be back years to come.

Captain Wm. J. Naldrett, USN(Ret)

Jun 24, 2013

Joe,Once again, thank you for the wonderful and thorough service in finding us the perfect Highlander that we had asked for. Middletown Toyota is the best and it reflects your leadership, management and personality. Kudos to you and your superlative staff. The service and attention we received while at Toyota was better than outstanding. Your staff always leaves us with the feeling that we are special and old friends.It is a great way to run a business. You run it like I ran my ships. If you love the business, your people will love it too; the enthusiasm spreads. Being demanding is an asset for everyone. Being the best is hard to get to but, when you do, as you have, you find your crew wants to stay there. We all like to be winners. Middletown Toyota is a winner and your staff will keep you there a long time. Lastly, our very special thanks to Bob Magnano, a super gentleman, and the lovely Samantha Rosano for taking care of and prepping the car and acclimating us for the new Highlander( our third Highlander from Middletown). They are very professional and personable and are a great addition to your exceptional staff.

Carolyn Mrowczynski

Jun 24, 2013

Everything was fantastic. The people that I worked with were very helpful.

JoAnn Cousineau

Jun 22, 2013

Excellent in all areas of buying process. Great customer service, finance department and sales were exceptional.

Stu Ellison

Jun 22, 2013

Both sales and finance were professional, courteous and went to the mat to meet my needs. While the car is used I would have liked to see some of the dings, and scratches better taken care of.

Barbara

Jun 21, 2013

I was very satisfied with my experience the buying was helped by the on,one services

Fred garbonola

Jun 21, 2013

Great service. Sales rep and walk through rep were great

BobLarsen

Jun 21, 2013

My experience has always been efficient and 100percent meets my expectationsI've been a customer here before and will be back again in the futureMany thanks

Robert Olender

Jun 18, 2013

my 2013 prius was in for a accesory installation. First time ever to this dealership.First Mark greeted me with a smile and did all the paperwork then the man incharge of the installation explained to me what was going on as far as time and cost. I BELIEVE his name was Frank.Even the guy who drove the car over to that spot was terrific.All I can I finally found a good dealership.and when i need another car or truck Im will be sure to come back. Who ever reads this please make sure the owner / owners see this. Thank You Middletown Toyota,Robert(bob) Olender

Nana

Jun 7, 2013

I am so glad a few people have given poor review about Joe Klimas the owner of Middletown Toyota. He is very rude and disrespectful. He knows nothing about customer service. He is finding ways to keep my 1000 dollar deposit with some crazy excuse of giving me store credit as if the dealership is Target or Macys. He doesn't know how to treat a customer and people buying from Middletown Toyota should be careful what they are getting themselves into. I will never go there again. The sales person and the Financial person talked me into giving them a $1000 to hold a car and come back the next day to finish the paperwork and now getting my deposit back has been a problem. I wish I had read these reviews before going there. A bunch of scammers. God is going to punish them one after the other.

panno17

Jun 6, 2013

I've purchased many vehicles in my lifetime but the car buying experience was never as wonderful as it was during my recent dealings with Middletown Toyota/Scion. Curtis B., my sales associate and Riz the General Sales Manager, made the total car-buying journey completely painless for me. Their attention to detail, honest demeanor, professional attitude and willingness to go the extra mile every time they needed to, helped me believe that I would drive out of the dealership with a new car. They were always extremely calm and collected with me, even when I was not with them. Yet, when all was said and done, they managed to get the deal approved for the exact car I wanted and at an astonishingly reasonable monthly payment. On delivery day, Curtis came to my home, picked me up and drove me to the dealership where I was presented with my brand new Scion IQ. The car was perfect in every way at delivery and I left there as happy as a customer could be with Middletown Toyota/Scion. I highly recommended this dealership and especially encourage you to find Curtis B and Riz to complete your sale.

SHolland

Jun 3, 2013

I don't usually take the time to write reviews or complete surveys but I was so satisfied with the level of service that I received from John, Richard, Sherri, Samantha and the rest of the team at Middletown Toyota, that I just had to share it with everyone! The culture and atmosphere at this dealership is extremely welcoming and customer focused. During every visit, I felt like the spotlight was on me entirely. In my initial conversation with Richard and throughout my first meeting with John, I never felt like they were just trying to sell me something. The focus was always on what I was looking for and on what would best suit my needs and budget. John especially was wonderfully patient as he answered every imaginable question I could think of. He shared a fountain of information which better equip me to make an informed decision about whether to trade in and whether to lease or buy. Sherri in financing was also awesome. The process to finalize the sale was quick and seamless. And Samantha was a great help in going over all the features of my new car and how they operate. I couldn't have asked for a better car buying experience. Middletown Toyota offers exceptional service! Thanks guys and gals; I absolutely love my new 2013 RAV4 :)!!!

kiwanuka47

Jun 3, 2013

I was looking for a car as graduation present for my daughter. From the minute I got to the dealership, the reception was excellent, and I was referred to Bob Blakeslee, who did a wonderful job in listening for what I was looking for. The process from looking for car, pricing, delivery was first class. I would also like to thank Marilyn. I will be recommending Middletown Toyota to my friends and family.

Swagger Wagon Mom

Jun 2, 2013

I have purchased three vehicles from Middletown Toyota. Loved my Highlander, but was talked into a Sienna by my salesman Bob Blakeslee. Loved it so much I leased a 2012 Sienna four years later. It perfectly fits our lifestyle and if it wasn't for Bob, I'd still be driving an SUV. Purchasing/leasing a vehicle is a major decision and Julie Olsen made the paperwork seamless. I especially liked having a dedicated person show me all the vehicles features before I drove away. She even programmed my iPhone into the Blue Tooth and added my frequent contacts. I will returning for a fourth vehicle in two years!

SHolland283

Jun 2, 2013

I don't usually take the time to write reviews or complete surveys but I was so satisfied with the level of service that I received from John, Richard, Sherri, Samantha and the rest of the team at Middletown Toyota, that I just had to share it with everyone! The culture and atmosphere at this dealership is extremely welcoming and customer focused. During every visit, I felt like the spotlight was on me entirely. In my initial conversation with Richard and throughout my first meeting with John, I never felt like they were just trying to sell me something. The focus was always on what I was looking for and on what would best suit my needs and budget. John especially was wonderfully patient as he answered every imaginable question I could think of. He shared a fountain of information which better equip me to make an informed decision about whether to trade in and whether to lease or buy. Sherri in financing was also awesome. The process to finalize the sale was quick and seamless. And Samantha was a great help in going over all the features of my new car and how they operate. I couldn't have asked for a better car buying experience. Middletown Toyota offers exceptional service! Thanks guys and gals; I absolutely love my new 2013 RAV4 :)!!!

Joseph New Tacoma owner

May 25, 2013

I had a great experience when purchasing my new Tacoma truck. Bob Blakeslee (sales consultant), Juliette Olsen (Finance manager) and Brittany Bacote (delivery coordinator) were all truly outstanding in helping me. Each made the buying experience a pleasure.

Stacey Viarengo

May 24, 2013

I bought my new car from John Dwyer. I had a great experience, very helpful service. I would recommend Middletown Toyota in the future.

jim5325

May 24, 2013

This is why i brought my car at middletown toyota. Very professional , very knowledgable. People selling the best car in the world. I will buy my next toyota from Middletown Toyota. Thank you for making my new car experience so easy.

Anna Foote

May 22, 2013

The staff is very pleasant. John Dwyer and John Vigneri were instrumental in resolving some issues I was having and decisions I was trying to make. We were able to find the best solution and car for my needs.

Stacey Viarengo

May 22, 2013

My dealer was an excellent help. He knew everything about all the different toyotas and was very helpful in my purchase.

staceyvia

May 22, 2013

I had a excellent experience at Middletown Toyota. My dealer was very knowledgable and helpful and I would definitely recommend to a friend and go back myself.

Derrick

May 21, 2013

I was looking for a good quality car so stop by middletown toyota five years ago. When looking at cars outside on a freezing cold night and i was approached by Ben a sales rep. He walked around with me answering all my questions. After testing driving a vehicle and finding the car I liked with the features I wanted Ben did everything possible to get me in that car for the price i could afford. The car was everything he said it was going to be and more. I recently totaled that car. So now i was looking for another car i went right back to Middletown toyota to see what Ben could do. Ben once again got me into another great car and bargained with the price and exceeds all other car sale men i have dealt with. At middletown toyota they treat you like family/ friend and try to help you not just help there wallet.

Pat

May 20, 2013

Bought a 2013 Hybrid Highlander from Bob Blakeslee at Middletown Toyota. Have purchased several cars from Bob through the years, he has always ensured that our needs are met. He works hard to recognize exactly what we want and meet the needs. We don't like to deal with salesmen giving us the 'works' with big sales pitches. He knows who we are & offers only the new items that he thinks would interest us. Picking up the car was a special pleasure this time - Middletown Toyota offered us a 'pick up' person, who explained all the electronic tools in this car. We have already traveled across country in our new Hybrid - the gas mileage exceeded our expectations, ride was excellent. Would highly recommend this car, the dealership & Bob.

Bmaki

May 20, 2013

My wife and I contacted Curtis regarding a 2013 Toyota Highlander to compare prices with another local dealership. Our entire experience with Middletown Toyota was fantastic- from straightforward, no tricks pricing to a friendly atmosphere. We truly appreciated Curtis' professionalism and patience with us while we made our decision. Great job guys.

SADAMS

May 8, 2013

It was a great experience to visit the Middletown Toyota. Specially Internet Sales Manager Jason helped me a lot. He collected all my requirements and keep me updated when any car matching my criteria arrives in their facility. He is very friendly and honest to tell the true facts about the Rav he is selling. After having such good experience I refereed many of my friends who also wanted to buy the new car. I am sure Jason will helped them in same way. I would recommend Middletown Toyota as the first preference for new car purchase.

M Sikorski

May 4, 2013

I walked into the dealership alone for the first time in my life. I asked to speak to the salesperson I was conversing with . He convinced me there was no harm in taking the car for a test drive. Upon discussing the financials he commented that I mentioned coming back with my husband and basically he was not going to "barter with me" . I was offended and disgusted. I own my own vehicle and it is in my name. I value my husband opinion and would never purchase a car without him checking it first because he knows a lot about vehicles and I fall in love with them solely on appearance. Needless to say I walked out of Middletown Toyota disgusted. I wrote a prior review that I don't see posted . I got a call back from an employee wanting to make the "matter right" but had not heard back from him as he had promised. What happened to my prior review? People should have the right to post the "bad" reviews as well as the good ones. Buyer beware!

teddy2004

May 4, 2013

My sales consultant, Richard Blanchette , ensured that my first Internet car purchase was seamlessly smooth and expeditious. It was refreshing to experience such great customer service without the typical high-pressure sales tactics. I would highly recommend Richard Blanchette and the staff at Middletown Toyota to anyone.

Possible Customer

Apr 21, 2013

I went to the dealer by myself,I researched online and knew what I wanted,what I could afford and what my trade was worth. I walked into the dealership 30 minutes out of my way . I test drove the car I had intentions of being my next vehicle because of reliability and dependability.The car sells itself.The downside was the way I was treated by the sales person. The quote I was given for my trade was well below the quote I got from the manufacturer dealership. The salesman came back and said "We will not haggle with our car price...come back with your husband." At that point I made clear that I was the one who owned and paid for my vehicle. I would like my husbands opinion but I make the decision. I asked what the issue was and never got an answer. Needless to say I purchased the vehicle of my choice from another Toyota dealer.One that did not treat me like an idiot and down grade my intelligence. Middletown Toyota commit to your customers and train your employees on how to be human and respectable employees.

Caliep

Apr 20, 2013

I never write reviews but I felt the need too....I bought a used car about 2 months ago and the service was great the process was fairly good and every one was very friendly and helpful.... Until I bought the car and left. It only came with one key and they had promised me a second one... I had called several times and was always told they will call me right back now two months later and I never got one of my several calls returned. The last time I called I even offered to pay for the key if someone could just order it at this point... Still no call back. Ok dealer would buy from them again but don't leave with out getting every thing u want/need before you pay for your vehicle. A key seems so small but I was promised it and I've been blown off for weeks now.... Where is my key???????

planets

Mar 30, 2013

I recently purchasd a new Prius at Middletown/Scion. This is the second car I have purchased at this dealership. Rich was easy to deal with and found the car I was looking for within a few days. Every aspect of the car's operation was explained to me in detail so that I could drive away feeling confident that I understood the operation of this new model.

Dreamer

Mar 26, 2013

I went in to look at a couple cars I had seen online. neither of the cars I went in to look at would work for me. After talking with Ben about what i needed to find in a car and the maximum i could afford to pay each month he got to work looking for a car for me. One of my requirements was that it has cruise control since i drive thousands of miles a month for work. When he found a car that would fit my price range and payments but didnt have cruise control he was able to actually have it installed for me. Like I said he went above and beyond

Tiff M.

Mar 23, 2013

As I read Amy T's review I was floored to see that someone else had a similar experience. I rented a car and a week later returned to rent another. The first car was inspected and I was gievn a receipt showing there was no damage done to the car. I was given another car to rent. Two days later I received a phone call saying I needed to return the car I had because there was damage done to the car that I had returned previously. I was told that there was extensive damage done to the bumper of the car. I was told there was no way the damage could go unnoticed. But I did do any damage to the car and it was not notice d when I returned the car and it was inspected. I later received a call from my insurance because a claim was put it. Somehow Middletown Toyota was able to provide my insurance company with papers stating there was damge done to the car with my signature. I never signed any papers acknowledging damage. Not only did they accuse me of damage I did not cause they also falsified documents. They do not have to worry about getting any more business from me.

Steve K

Mar 5, 2013

We recently turned in a 2010 Prius Lease and purchased 2013 Rav4 the SUV plus same day my wife traded in a 2009 Prius and purchased a 2013 Prius, every thing done in less then 2 hr that was very good. Our saleman was CJ and he did an excellent job nice delivery area plus delivery girl help us to go over every thing. We like Middletown Toyota because the always offer best deal and great service. Steve K

Steve8082

Mar 5, 2013

We recently turned in a 2010 Prius Lease and purchased 2013 Rav4 the SUV plus same day my wife traded in a 2009 Prius and purchased a 2013 Prius, every thing done in less then 2 hr that was very good. Our saleman was CJ and he did an excellent job nice delivery area plus delivery girl help us to go over every thing. We like Middletown Toyota because the always offer best deal and great service. Steve K.

Raj S

Feb 20, 2013

From the minute I walked in the door, I felt comfortable and welcomed by everyone. Each person who helped me along the purchasing process was very friendly and knowledgeable. This is truly a professional dealership. I can understand why you have received awards!

AmyT

Feb 11, 2013

I never write reviews. However,after the experience I had at Middletown Toyota the other day, I feel like I have to. I bought a Toyota Sequoia there two years ago and have been using their service department ever since. I brought my car to be serviced last week, and I needed to get a rental as Middletown Toyota does not offer loaners. After dropping my car off at the service department, I went to the rental office. After a long period of time, I was given a Prius. Jay,the rental employee, explained to me how to drive the car, had me sign a paper and he got out. We never did an inspection of the outside of the car, and it didn't even occur to me as I was nervous about driving the hybrid. I went off. I had the car for less than 24 hours. The following morning my husband brought the car back to the rental department. My husband told them where the car was parked, and after a few moments the woman working in the rental department came back and told my husband that he had damaged the bumper of the car. She then proceeded to call the manager, who was actually Joe Klimas, the general manager (owner). He said nothing to my husband as he started huffing and puffing walking to the car saying- I can't believe this, all this damage. My husband had no clue about any damage, and now the car was parked in a different spot than where my husband had dropped it off. My husband called me to see if I knew anything about any damage and I stated no- What in the world are they talking about? I asked to speak to the manager and Joe got on the phone. I asked how he was doing and he replied-I don't know, I am looking at $1000 worth of damage. I asked him not to accuse me of anything and told him that I never had an inspection of the car and wanted to tell him my story of how I got the car. He did not want to hear my story, put the phone down and claimed he could not hear me because of bad reception. After my husband waited around some more, they told him they would not make a decision as to whether or not the damage would be our fault until the man who helped me the day before came into work around noon. My husband, too angry, left as he had his own job to do. I decided to drive there because I wanted to make sure that when Jay returned, he was telling an accurate story. I told the rental employee that I wanted to see the owner. She called the owner and he said that he was in a meeting and could not see me. She told me that Jay, who took care of me the day before, would be back in about 15 minutes. When Jay returned, I asked him if we had done an inspection of the car. He told me no that we had not done an inspection. He explained that he had already gone up to tell the owner (Joe Klimas) that none of this was my fault, and I should not be responsible for anything. I thanked him for being so honest, and I Told him that I hoped he would not get into trouble over this. He stated that this was not the first time this happened and that it would not be the last. He told me not worry about it. I told the other woman that I still wanted to speak to Joe, the owner. Joe said that he would meet with me,but of course he made me wait some time. When he came, he brought me and Vern,the sales manager, into a room. He leaned back on a desk and asked what he could for me. I told him that I wanted to know what decision had been made regarding the rental car. He looked at me and told me that Jay, the man who helped me the day before was going to take care of it. I said really? Joe made no apology- Sorry that he accused us of anything, sorry that he took up our time, nothing. I looked at him and told him that the way he handled the situation was absolutely atrocious, and that I would not step foot back in this dealership. He looked at me, and as I was talking, he walked out of the room. Never a word from him. I told him to have a great day. Not a real good way to run a business!

AmyT

Feb 11, 2013

I never write reviews. However,after the experience I had at Middletown Toyota the other day, I feel like I have to. I bought a Toyota Sequoia there two years ago and have been using their service department ever since. It's not the closest dealership to my home, but they had been wonderful so I continued using them. Deb and Vern in Service are exceptionally good. I brought my car to be serviced last week, and I needed to get a rental as my husband was going to be out of town. Middletown Toyota does not offer loaners, and I have three children I need to drive around. I Reserved my rental two days before my service appointment. After dropping my car off at the service department, I went to the rental office. After a long period of time ( and now I was late for another appointment)I was given a Prius. Jay, the rental employee, got out of the car and asked if I knew how to drive a Prius . I said no, and he told me to get into the driver side. He got into the passenger seat. He explained to me how to drive the car, had me sign a paper and he got out. I went off. I had the car for less than 24 hours. The following morning my husband brought the car back to the rental department. My husband told them where the car was parked, and after a few moments the woman working in the rental department came back and told my husband that he had damaged the bumper of the car. She then proceeded to call the manager, who was actually Joe Klimas, the general manager. He said nothing to my husband as he started huffing and puffing walking to the car saying- I can't believe this, all this damage. My husband had no clue about any damage, and now the car was parked in a different spot than where my husband had dropped it off. My husband called me to see if I knew anything about any damage and I stated no- What in the world are they talking about? I asked to speak to the manager and Joe got on the phone. I asked how he was doing and he replied-I don't know, I am looking at $1000 worth of damage. I asked him not to accuse me of anything and told him that I never had an inspection of the car and wanted to tell him my story of how I got the car. He did not want to hear my story, put the phone down and claimed he could not hear me because of bad reception. I then asked to speak to Vern, the service manager, who was with me the day before when I was getting the car. I explained the story to Vern, and he said he remembered exactly what happened- How I stood waiting for the car for a long time, it had snow all over, that Jay drove the car through the car wash before bringing the car to me. I told Vern that I was a very honest person and I swore on my children's lives that I Was not aware of any damage that was done to the car. I also told him that the manager I had just spoken to was so rude. Vern apologized to me and then told me that he was actually the owner of the dealership. I was floored! After my husband waited around some more, they told him they would not make a decision as to whether or not the damage would be our fault until the man who helped me the day before came into work around noon. My husband, too angry, left as he had his own job to do. I decided to drive there because I wanted to make sure that when Jay returned, he was telling an accurate story. When I showed up at the rental department, and I was the only customer there. The rental employee was on a personal phone call and wouldn't even look up at me. I stood there for about three minutes until I went into the Administrative office next door to ask if she could help me get this woman off the phone. When the employee finally got off the phone, I explained to her who I was, and I also explained to her my story. She told that she was sorry but she was not able to make any decisions, only the general manager(owner) could. I said I wanted to see the owner. She called the owner and he said that he was in a meeting and could not see me. She told me that Jay, who took care of me the day before, would be back in about 15 minutes. I said I would go do an errand and come back. When I returned, Jay was in the rental department. I looked at him and asked him if we had done an inspection of the car. He told me no that we had not done an inspection. He explained that he had already gone up to tell the owner (Joe Klimas) that none of this was my fault, and I should not be responsible for anything.I thanked him for being so honest, and I Told him that I hoped he would not get into trouble over this. He stated that this was not the first time this happened and that it would not be the last. He told me not worry about it. I told the other woman that I still wanted to speak to Joe, the owner. Joe said that he would meet with me,but of course he made me wait some time. When he came, he brought me and Vern,the sales manager, into a room. He leaned back on a desk and asked what he could for me. I told him that I wanted to know what decision had been made regarding the rental car. He looked at me and told me that Jay, the man who helped me the day before was going to take care of it. I said really? Joe made no apology- Sorry that he accused us of anything, sorry that he took up our time, nothing. I looked at him and told him that the way he handled the situation was absolutely atrocious, and that I would not step foot back in this dealership. He looked at me, and as I was talking, he walked out of the room. Never a word from him. I told him to have a great day. Not a real good way to run a business!

rxk001

Nov 21, 2012

We are very happy with service we received in Middletown Toyota, with prices we got for our trade-in an on a new car. We are from Stamford and after dealing with Westport Toyota we were very pleasantly surprised at Middletown Toyota. We will most defiantly deal with them again.

Happy Customer

Oct 30, 2012

Very good dealer, easy transaction. Purchased 2012 RAV4 via internet and phone.I dealt with Ms.Heather Katuzney, Internet Sales Manager, who was honest, patient and professional. Got a good deal on a new purchase and trade in. Mr.Joseph Bianco,Financial Services Manager,was courteous and professional. I recommend the Middletown Toyota. Thank you all

sasald

Oct 28, 2012

Rude and obnoxious sales staff who would not even let me test drive a car. At least one other couple were in a heated argument with the sales staff while I was there.

carbuyer

Oct 23, 2012

From the beginning Middletown Toyota was a great choice. Good deal, superior customer service, honest and caring. I will defiantly recommend this dealer to all of my friends and family. They found us a car we wanted with a great financing rate and a car payment we can afford. Special thanks to Julie for going above and beyond (even though she was feeling under the weather)to make this a positive experience, for my family..CJ great customer relations! Seems young, but Very knowledgable of his products and brand. He is going places! Every one there treated us like a family member.. One man even opened the door for me..this dealership changed my mind about the fear of buying a car.

aishab369

Oct 23, 2012

The service I received treated my mother and I like family. I will recommend to Middletown Toyota to friends and family. Great team at Toyota.

Harry Hernandez

Oct 4, 2012

I want you to know that I am very pleased with the quality of service received at Middletown Toyota. I sincerely appreciate Mr. Chuck Hills responsiveness and the way he conduct business. Mr. Hills was a gentleman and went out of his way to help me. I will recommended Middletown Toyota to others because of the treatment I received there. I look forward to doing business with you.Sincerely,Harry Hernandez(860) 262-5449

Jj2012

Sep 26, 2012

From the beginning Middletown Toyota was a great choice. Good deal, superior customer service, honest and caring. I will defiantly recommend this dealer to all of my friends and family. They found us a car we wanted with a great financing rate and a car payment we can afford. Special thanks to Julie for going above and beyond (even though she was feeling under the weather)to make this a positive experience, for my family..CJ great customer relations! Seems young, but Very knowledgable of his products and brand. He is going places! Every one there treated us like a family member.. One man even opened the door for me..this dealership changed my mind about the fear of buying a car.

John Boyle

Sep 7, 2012

I drove 2 hours to look at an advertised Sequoia from Middleton Toyota. I put money down, signed a contract went home to wait for notification when I could pick it up (it needed a factory part before I could take it home). I left messages for a week, without anyone returning them, then after multiple phone calls they admitted they had sold it (one week after I put money down on it). After speaking to the owner (completely disrespectful and a huge jerk) no reparations were made. Still waiting for my money to be refunded. BEWARE MIDDLETON TOYOTA!

Jannine

Aug 8, 2012

This is my second new car I have negotiated over the internet. Believe me it is the way to go, Heather was very to the point, prepared, and wasted no time. I am sure not having to finance helps make the process easier. I think the price for my trade was fair, and the price for my new Prius V was better than Westbrook Toyota gave me. Of course a lower purchase price is better.

Toyota buyer

Jun 25, 2012

Drove 45 to complete a deal,that was agreed upon over the phone. When I got there the deal had changed. Waste of time. You can tell when you walk intha everyone in the place is out to get you. Stay away!

Jamie55

May 26, 2012

My husband and I visited the dealership around 6 pm on the night of 5/24/12 to look at their used auto inventory. My husband found a car he was interested in and decided to put $1,000 down on it. However, after we talked more about it at home, he changed his mind. He called the sales person first thing the next morning and they refused to refund the deposit. IT WAS LESS THAN 24 HOURS WHEN HE NOTIFIED THEM!! I personally went down to the dealership myself because I felt this was incredibly unethical and unfair. When I expressed the fact I felt my husband had been deceived, General Sales Manager Terry Schnurr proceeds to insult me by saying, "The only deception going on seems to be between you and your husband." How disgusting! Needless to say, if you're looking at cars at this dealership, think long and hard before giving them any kind of deposit. I would NEVER purchase a car from these people after this experience.

Jamie55

May 26, 2012

BEWARE of Middletown Toyota's so-called deposit policy!!!! My husband and I visited the dealership around 6 pm on the night of 5/24/12 to look at their used auto inventory. My husband found a car he was interested in and decided to put $1,000 down on it. However, after we talked more about it at home, he changed his mind. He called the sales person first thing the next morning and they refused to refund the deposit. IT WAS LESS THAN 24 HOURS WHEN HE NOTIFIED THEM!! I personally went down to the dealership myself because I felt this was incredibly unethical and unfair. When I expressed the fact I felt my husband had been deceived, General Sales Manager Terry Schnurr proceeds to insult me by saying, "The only deception going on seems to be between you and your husband." How disgusting! Needless to say, if you're looking at cars at this dealership, think long and hard before giving them any kind of deposit. I would NEVER purchase a car from these people after this experience.

MaleckyT

Apr 22, 2012

I have been buying cars and having them serviced at Middletown Toyota since 1989. I found the experience of purchasing this latest vehicle a Tacoma Access Cab Truck to be even more customer friendly than in the past. I have been very satisfied and would plan future purchases based on this latest one.

Car Whisperer

Apr 14, 2012

If you want to be embarrassed, angered, and frustrated, try this dealer. Finance guy was abusive to the point of making me want to leave the dealership. Then the owner of this dealership refused to accept my Credit Union check, even after I offered to leave the car on his lot until the check cleared. I was embarrassed and humiliated by this refusal, because I felt it was directed at me personally. He has SOME good people working there, but mix in the bad eggs and the place is too tough for me to deal with. My advice is that there are lots of other Toyota dealers in the area, so you don't have to deal with this place. If you choose to do so, good luck!

Melbray

Apr 14, 2012

The absolutely worst experience I have ever had in more than 50 years of buying autos.This would have been my ninth Toyota (my first was a 1973 Red M Celica ST), and I had bought six or seven of them using the same Credit Union and the same type of instrument I offered Middletown Toyota. No deal. So I offered to leave the car there until the check had cleared. No dice. And this after spending weeks researching vehicles and dealerships. I thought I had found a great dealership, but it was not so. Therefore, I say to Middletown Toyota: You are the worst dealer I have ever experienced, and I think people who deal with you should watch their backs. One of your people in Finance should be fired for starters...he was INSULTING to me. Too bad some really nice people work for you...you surely don't deserve them. Ben, Julie, and Mark were very kind and tried to make things happen, but you would not even consider this deal. You lose, because I and my friends will not be coming over there anymore. Of course, I live far away in Portland, so you don't have to worry about my feelings. I will not name those who gave me a bad time...you know who you are.

hanna.pasternakrocki

Apr 4, 2012

Very good dealer, easy transaction.Purchased 2012 RAV4 via internet and phone.I dealt with Ms.Heather Katuzney, Internet Sales Manager, who was honest, patient and professional. Got a good deal on a new purchase and trade in. Mr.Joseph Bianco,Financial Services Manager,was courteous and professional. I recommend the Middletown Toyota. Thank you all.

09Taco

Mar 25, 2012

I initially contacted this dealership via the internet after seeing a truck I was interested in. The reply was prompt and informative. The staff was professional and the facilities was good. However, I would prefer semi-private rooms/cubicles instead of the open floor plan. I worked with several dealerships prior to this purchase and they gave me the best deal. I would definitely consider doing business with them again and I would recommend my friends to them.

Monagene

Mar 23, 2012

Salesman was very friendly.He spent time with me and my wife showing different car models and price ranges to accomadate are financial needs.The showroom had a pleasant atmosphere.We ended up buying a new Camry Hybrid.I bought my first Toyota from this dealership in 1969,a Corona and another one in 1970,a Corona Mark 2, both cars served me well.Also bought a 1996 Camry, which one of my son is still driving today from the same dealership.

jdjduggan

Feb 23, 2012

I came down to purchase a used tundra. Bob b was very friendly, helpful, and very informitive. My credit score was awful, however Julie got me a great interest rate. She is also very friendly, even while quitting the butts, keep it up not easy. Marc made the price happen. Blue tooth girl was great I didn't feel rushed even though she had a handful of vehicles after me. Ighdfvbb

Ljlami

Feb 22, 2012

Third car from Middletown Toyota. They get the job done. Sam is dedicated and awesome to work with. I would recommend stopping in and seeing Sam, he will help you find the car that you're looking for.

customar

Feb 20, 2012

The most hideous buying experience of my life. We couldn't believe how poorly we were treated. Do NOT BUY ANYTHING from these people. The car was supposed to have gone through a 128-point inspection before I bought it. As soon as I got it home, I saw the rear window was broken, the pain had tiny dings in it, the windows had gaps between the car frame: A lemon indeed! They took it back to fix some issues, but kept it over a month as I was making payments and had no way to drive my new car! They really left us in a lurch. Once they had our money, all niceness and customer service was turned off! I can't believe they are still in business.Climas...whatever his name - was nothing short of slippery, shady and downright mean. SOB! Horrible dealership, sketchy management. Do NOT go here!

kimlar

Jan 24, 2012

Helpful, friendly service and a great product. Steve, Heather and Ashleyn really made the entire process enjoyable and easy. I would highly recommend this dealership.

Lyssa2772

Jan 24, 2012

My experience buying a new car was EXCELLENT at Toyota Scion in Middletown. Ian Gill was always a pleasure to work with and very informative, and worked to get me the best trade for my old car. He is definitely on top of his game. Julie in Financing was wonderful to work with. Joe Bianco took time to explain a few things I had questions on when I stopped in one day and both Ian and Julie were off. Everyone I dealt with at Toyota always had a smile, and were super nice to talk to.I would recommend your business again and again.I am loving the Rav 4 and can't stop talking about my experience. Thankyou all for making my experience easy and fun. Alyssa Lungarini

shaynaleesmart

Jan 24, 2012

I went to the Toyota in Middletown after going to the Toyota in Westbrook because I couldn't find the payment plan I was looking for or the information I needed to make a purchase at the Toyota in Westbrook. Ian Gill was my sales consultant at the Toyota in Middletown and he was very helpful. Ian was able to supply me with the information I needed within the first 10 mintues of my visit at the Middletown Toyota. Ian listened to what I was looking for and got the information I needed in order to make a purchase. I purchased a Toyota Corolla LE 2011 from the Toyota in Middletown thanks to Ian Gill's help. Ian is a great car salesman because he listened to what I needed in order to supply me with the information to make a purchase that day.

GeorgeOks

Jan 13, 2012

Don't shop there for new or used cars!!! I've made an agreement with another dealership to purchase a new Camry and called Bob Magnano of Middletown Toyota to cancel my appointment with him. He talked to his General Manager right away and said theyll sell me the same car with the same MSRP for $500 less. It took me two days to get out of my initial agreement. Bob and his partner Al kept on calling me a few times a day to see if my contract was cancelled and promising they would take care of me and how they need my business. When I showed up at Middletown Toyota they told me that it was only good for that first day. Ive asked to speak to General Manager and he refused?!? Can you believe this baloney?!? Is this the way to run a business in the 21st century?Additionally, they were selling a used car with a clean carfax which obviously was repainted due to bubles in the paint.You can be assured I wont ever step foot in this dealership again and neither are my friends if I can help it.

theguy992116

Dec 24, 2011

I made this purchase in response to a promo offering a 1 dollar over invoice price, no hidden fees guarantee, low financing, and the offer of a free turkey gift certificate with a test drive. I do not beleive the dealer lived up to all their promises made on the post card I received from them. This was an awkward buying experience. The free turkey gift certificate was a $10.00 Stop and Shop gift card??? Hard to get a turkey with that. False advertising. I realize I was purchasing a car and the gift certificate may seem trivial but it was indicative of the penny pinching approach by the dealer. The most annoying thing was the one dollar over invoice offer. It is quite easy to obtain the invoice price of any car by doing some research on the internet. so I was very surprised to receive an invoice quote $460.00 over what my extensive research showed. The dealer promised to show the actual invoice, what I was shown was a computer spreadsheet printout. The $460.00 was explained as a dealer advertising cost. Really. No hidden fees? Overall an adequate experience. If this is a typical Toyotathon experience, I won't be back for a second time during such a too good to be true promotion.

EAguero508

Dec 15, 2011

When I purchased my 2011 Tacoma I had concerns because I really wanted foglights and was not overly happy when I found out my truck was suppose to be equipped with daytime running lights, not foglights. Even more so after taking delivery when we discovered that my truck did not have the daytime running lights as was thought to have had. Jason and I emailed back and forth and came to an mutual agreement which resulted with my getting the foglights I wanted installed on my truck. Jason went above expectations to make me "his customer" happy. I would give Jason high recommendations.

Theresa Featherstone

Dec 13, 2011

Leno and Julie were very helpful and Patient we me and my credit history.I would recommend Middletown Toyota to my co-workers and family.I LOVE,LOVE,LOVE my FJ.

ssylves

Nov 30, 2011

I had been to several dealerships before coming to Middletown Toyota Scion. I had identified the 2011 Siennas that I wanted on the internet beforehand and had made plans to visit each dealership. Not only did Middletown Toyota end up having the best overall price for me (i.e, the amount out of pocket that I would be paying with respect to the vehicle I was trading in), but it was the only dealership (and speaking specifically about Jason Lady here as my salesperson) who was actually prepared for my arrival. I wasn't made to wait after walking through the door and Jason already had the keys for the car we would test drive ready as well as all the paperwork. Totally, totally painless and efficient. I would also add that all the other dealerships handed me off to someone else (someone different from their Internet Sales specialists) once I was physically in the dealership. At Middletown Toyota, Jason was my contact 100% from cyberspace to real space and was extremely responsive in that role, be it by phone or via e-mail.

Goatmeat

Nov 17, 2011

We there 8/24/2011 looking to purchase a new Tacoma. They didn't have what I was looking for in stock. A salesman (Bob Magnano), who met me in the parking lot, said "we'll get you one". Inside the dealership he went to the computer, came back and said " what you are looking for will be here in 8 to 10 days". I asked " how much money it would take to keep it until I could test drive it ". He said " one thousand dollars". I put it on my credit card. On 9/12/11, after the 8 to 10, had passed I went to have my deposit returned. Terry Schnurr, sales manager, told me " they were going to keep my money " which they did. After this, I went to another dealership. They gave me the opportunity to test one they had on the lot. I asked if they could get what I was looking for a,d they checked and told me, " the Tacoma would be there in a few days ". That was on 9/28/2011. After another $500.00 deposit, and a few days later, on Saturday, 10/1/2011 I was driving my new Tacoma home.Don't but, or even go, to Middletown Toyota, if you're looking for a vehicle. Don't even go there for service, or to use the bathroom! THEY ARE A BUNCH OF CROOKS !!!Frank

Linda worden

Oct 29, 2011

Lino was very helpful, straight forward and a pleasure to deal with. Everything ran smoothly no fast talk or delays. The finance manger Joe was efficient and made the process easy. He was prepared when we arrived to pick up the car having pulled information from our last purchase. Easiest new car buying experience ever.

chinafrog

Oct 25, 2011

Heather was a pleasure to work with. There was no pressure and she made the buying experience fun. Heather was on top of things and was very helpful, as we had not purchased a new car in several years. The process of buying a car can be very stressful, but I was quite surprised/pleased at how smooth things went. I would not hesitate to ask for Heather if and when our other vehicle needs to be replaced.

First time Prius Owner

Oct 22, 2011

I bought a 2011 Prius. Everything went well and was easy. The pick up of the car the next day was on time, complete with all information, and with a representative to teach me about the car and its gadgets. I felt like I was the most important person in the building.

taylolar

Oct 13, 2011

This was the best new car buying experience of my 57 year life. Everyone knew there stuff and they really did want to get you the best deal without playing games. I trust them, and how many times has anyone felt that way about buying a car.

Expert used car buyer and seller

Oct 1, 2011

Horrible experience. Although we ended up buying the car, the sales person was never able to answer any questions about our Highlander - which was a demo. "What does the snow button really do? Although it has all-wheel drive, why is there a V6 tag on the back but not 4x4?" Never could answer these questions, but, we bought the Toyota not the salesman. However, I will never buy from or recommend this dealer to anyone.

Jimod3

Sep 15, 2011

Friendly service, prompt processing of paperwork, efficient process. We appreciate all that was done to make this experience an enjoyable one. Somehow 25 words is a lot.... :)

bogp

Aug 13, 2011

Well I started out by sending in an email request for a 2011 RAV4-V6-Sport. I received an email response back from Heather Katuzney. She answered my questions and gave me a good price on the car I was asking about. So I stopped by to test drive the car. She was very friendly and easy to talk to. After the test drive we sat down to talk price. They did not have the color car I wanted on the lot which is hard to find. She said she could find me the color I wanted. I was not ready to buy yet so I left. Well I went and checked out some other cars and still wanted the RAV4. I sent Heather an email on Thursday (her day off) which she replied back to. I stopped by Friday at 10am. We did another test drive. I decided to buy the car and she was going to locate one from another dealer. I asked how long before I would get it. She said a week or two. She wrote up the order and I left at 1130am. She called me an hour later and said I can pick up the new car at 5pm the same day. She had found one locally and even went to pick it up herself. What Service!! I think she went above and beyond to make me happy. I have bought 55 new cars in the last 29 years and this was the easiest purchase ever. I would recommend her to all my friends. Great Job Heather!!

Scion TC Owner

Jun 4, 2011

This was my first car that I ever bought and I thought the overall experience was good. They were friendly, nice and professional. The only thing that did not interest me that much was when I was applying for the loan the sales person was filling out the sold tag to place on the car already. As an anxious person that made me a little nervous but that is there job, to help make the sale. But by no means should that deter you from shopping there. I would go back to them any day!

busakidd70

Jun 3, 2011

the worst service dept ever i had a appt.took vehicle into shop turned to my wife and said if its not a worrenty item you will pay 96.00 for losey health check diagnosis that they do for frree every day theres never a need to stick some one up before you even no whats going on with the vehicle too start with

TomMidd

Jun 2, 2011

I had a great time purchasing my Rav4. Both Heather and Joe were vey helpful and had all the answer to the questions I had. I woud recommend purchaing a vehicle from Middletown Toyota. Very qualifed staff that work there. Great tour of the sevice area.

Cmoney26

May 28, 2011

I want to start out by saying that i dont have greaT credit and have been tryinqg to get out of my car for about 2 years. Before middletown toyota Nd their staff no one cared or even acted like they cared about a 26 year old kid trying to improve thier quality of life by lowering his payment and gettin a quality vehicle. Heather and steve worked quickly to find a car and workwith my credit to get a deal done. They did in two hours what most dealerships couldnt do in a week !!!!!! And the most important thing is they we the most friendly team of sales / finance manager ive ever met...and i sold cars for three years! In a business that has a negative reputation, heather and steve shined throughout all to make this the best car buying experience ive ever had! I highly reccomend heather and steve katuzney !!!!! I LOVE MY BRAND NEW CAMRY SE , AND I LOVE MY MIDDLETOWN TOYOTA !!!!!!!!!!!!!!!!!!! THANK YOU

amv167

May 22, 2011

I just bought my first car (2011 Toyota Corolla S) with Middletown Toyota and couldnt be happier! There are no other dealerships in the Hartford/Middlesex counties that even come close to comparing to Middletown Toyota. Every woman that is looking to buy a car should use Middletown Toyota and ask for Heather Katuzney (sales) and Julie Olsen (finance).Heather Katuzney truly exemplifies customer service and was beyond accommodating, even before I set foot on the lot. She was prompt to answer my questions through the dealers email address (I found this easy to locate on their website). She was extremely informative and knowledgeable about the cars but above all she listened to me and showed me exactly what I was looking for all the while smiling and making jokes to put me at ease. She made finding a car that fit me fun and she helped fit it into my budget as well. What stands out to me the most was that Heather was not only attentive to me but to my cousin (female, 19) as well. I had brought my cousin with me to every dealership I checked out, but Heather was the ONLY sales person that actually acknowledged my cousin, asked her opinion as well as mine, and made sure she was comfortable and I really appreciated that. Since this was my first car I had no idea about financing, insurance, or warranties. Julie Olsen was incredibly detailed in explaining each step and process to me. She was patient in explaining things more than once when I needed her to and like Heather, she made me feel at ease by smiling through it all and not once making me feel pressured. She worked with me to get the paperwork done in record timing so I could hit the road as soon as possible. I never thought I could be genuinely excited about a warranty or a complimentary maintenance plan (Toyota Care)!Thank you Heather and Julie for taking the "scary" out of car shopping, for making it fun and exciting, and for continually following up with me post sale to be sure any lingering questions or concerns are answered. I am proud to be apart of the Middletown Toyota family!

S.Winter

Apr 28, 2011

After going to many car dealerships and test driving many cars I purchased a new Rav4 from Lino Giarratana, at Middletown Toyota. He showed me all of the features of the car, answered my many questions, and could not have been more helpful. Everyone I dealt with at the dealership was wonderful, Lino, Juliette Olsen in finance, Debra Dineen, in the service area, they were knowledgeable in their jobs, and took me thru the purchase process step by step. I would recommend this dealership to anyone looking to purchase a vechile.

rooftop452001

Apr 21, 2011

Jason was fabulous. He had the car we were interested all ready to test drive. We took it out for a spin and decided to purchase the car. We traded in a vehicle and got what we were looking for on the trade in. It was one of the best car buying experiences we have ever had. We would highly recommend this dealer!!!

laur780

Apr 20, 2011

What a great experience with everyone at the dealership. Marc was so helpful with all his information and experience. Heather was a pleasure to work with and so helpful with my family. Thank you for a great experience I would come back and buy a vehicle again from Middletown Toyota-Scion

ashley1133

Apr 19, 2011

Thanks to Jason Lady, I am now driving my brand new Toyota and loving it. Jason was the best salesman I have ever worked with (and I've bought dozens of cars over the years). Middletown Toyota is a dealer I would highly recommend to anyone looking for a great car. Jason was very intelligent and knew exactly what I was looking for. He assured me that I would be driving a safe and dependable car for me and my daughter. Thank you, Jason! Middletown Toyota is #1 on my list!!!!!!!

marcel

Apr 15, 2011

Best deal i could find was at middletown toyota, had gone to branch toyota but the manager there was a smug nose no deal kind of guy, then dealt with toyota of wallingford, totally un professional, i sent an email to middletown toyota told them what i was looking for, they had the same car that the other dealers had at a far better deal for both my trade and sales. Salesman Jay Lady new what he was doing and as far as i am concerned they will be my dealership and my families for the forseeable future. Don't waste your valuable time going to other places this is the place, the only place, Marcel L.

jodijtb

Apr 8, 2011

We have been buying our fleet cars from Bob for years. We can call him and tell him he needs to find us 5 cars and he will do whatever he needs to do to locate them for us. He is always quick to help us, he even delivers! 7 of my fellow co-workers bought their personal cars from him as well, and all had great experiences. I highly recommend Middletown Toyota.

brendaL

Apr 2, 2011

We were on vacation and received a call that the transmission went on our car. The day after we returned I call Bob Magnano, we have known him for years and trusted he would not tak advantage of our situation. I spoke to him at 10am told him our problem and right away the wheels stared turning. I told him on vacation we rented the Carolla and really liked it,handled well, great mileage, good pickup getting on highways. He had a car in mind described it and I took it sight unseen because we trust Bob. AT 2:30pm my husband and I were at Middletown Toyota. Heather went over the car describing all the options in detail she was great. Joe Bianco in financing made the whole process so easy they had all the paperwork ready he went out of his way to get us a great deal. My husband and I are truley greatful for all the personal treatment we received at Middletown Toyota. Comming from driving a suv for many years I thought I would have an adjustment but after driving a Carolla on vacation I loved it! We have bought many new cars at other dealerships and never have we received the fantastic treatment. They now have new customers and I will refer them to anyone.I am really greatfull to them.

Barbwj48

Mar 31, 2011

This was my first experience with Middletown Toyota. Heather was great to work with She did not pressure me at all she explained all the options and took her time. Joe in financing was very good explaining everything. I was given a tour of the facility and was impressed with the friendliness of everyone and the cleanliness of the facility. I love my RAV4 and will not hesitate to recommend this dealer to everyone.

opinionhated

Mar 26, 2011

Run, don't walk away from this place. In short, a report has been issued with the Toyota Corporate, the attorney general and the better business bureau. I purchased a "certified pre-owned vehicle" with no accident history on the carfax and was told multiple times on multiple days that the vehicle was never involved in an accident. I even went as far as to request service reports from the dealership, which I have copies of. A week after purchasing I find in the glove box all the previous owners documents on the car. I found a lot of personal documents belonging to the owner with private information. Within the documents, there was a police report stating the car had rear end damage and after further research we find out the car was repaired at Middletown Autobody!!! The car was apparently damaged so bad that the car was towed! We have sought legal counsel at this point and we are moving forward with the process - so my advice is run - definitely don't buy here. Also, there are few staff members that are terrific here and I honestly feel bad that they have to work at such an awful dealership.

masa12

Mar 22, 2011

This is my second car with the same dealer. My second visit was even better that the first time I bought my first car. Although I had a RAVA 4, Heather took her time to go over all the features of the car. I love my car and I am very happy with the service, the recent renovated of the waiting room is beatiful.

toy11

Mar 22, 2011

I have been a customer with middletown toyota for about 13 years and have bought my third truck from them and once again they provided me outstanding service, from start to finish.Heather Kutuzney went above and beyond to find me the tacoma that i was looking for.she was great thru out the whole deal,she made me feel very relaxed and explained everything in great detail.I would definitely buy another truck from middletown toyota with heathers help.Then when it came time to get the financing,Julie Olsen really came thru for me also she worked very hard and also did an outstanding job finding me financing within my bugdet to get me into the truck that i wanted. When it came time to sign the paperwork she went over every thing in great detail and made sure that i understood everything that i was signing.I will definitely tell all my friends and family members who are looking to buy a toyota to go to middletown toyota.

wendy13

Mar 13, 2011

We experienced professional service from the moment we walked thru the doors by Heather Katuzney. She was very friendly, down to earth and caring regarding our decision to purchase a new car with Toyota. We felt like we were friends by the time we had picked up our vehicle. We would most definitely go back to see her again for a future purchase and tell friends and family about our excellent experience. The pick up process with the Steven Katuzney, the finanacial manager was also very pleasant and he was very good also. He took the time to explain every piece of paper we were signing and made sure we completewly understood it all in nterms we could understand. When we asked questions he answered them and then checked to be sure we were comfortable with the information before proceeding further. Toyota should feel lucky to have 2 such amazing employees!!!!

mvincelette

Mar 10, 2011

Heather was straight up from go - no BS - best price right out of the gate. I normally cringe whenever I have to deal with a car dealer, but Heather was great to work with. No pressure or sales gimmicks. Where other dealers supposedly were giving me their best price, Heather was able to beat them without even comparing. Plain and simple, she was interested in selling a car. Steve in Finance was also clear and direct - made the finance process pain free.

cknarciss

Mar 8, 2011

Heather was great to work with. I started out looking at the Sienna and ended up with a Tacoma pickup after much back and forth. Heather was patient and helpful through the whole process. I got a great trade-in price for my old Silverado and Joseph Bianco was very helpful re: financing and quick turnaround. This is the second car I bought with this dealership in 3 months. I would definitely recommend them to everyone looking for a new vehicle.

Diamond07

Mar 6, 2011

Ian Gill was great to work with! Customer service was outstanding. I really got a great deal on my 2007 lexus ES 350. She rides nice and smooth! I love my new toy :) I would glady refer friends and family to Middletown Toyota. I am a previous customer this is my second purchase from this dealership..

sjramr

Feb 18, 2011

Very friendly and pleasant staff. The finance process was easy. There was a good selection of vehicles on the lot to choose from. Sales associates are not pushy at all. They were very accomodating and informative. I would recommend Middletown Toyota to anyone looking for a new Toyota.

JBDennis

Feb 15, 2011

From the moment I left my car to walk acroos the yard to enter the salesroom, i was warmly greeted by Sam, asking if he could help me. when I said I wanted to look at the Corolla & Camry, he pleasantly told me about both vehicles - beginning the process of driving both cars, selecting the features and color. The last thing mentioned was price; I wanted to evaluate the price of both cars. Sam suggested the Toyota 0% financing & $1000 price reduction with a $1000 down payment, but I came with another method of paying, When I spoke with Julie, Finance Mgr., she showed me that Sam's suggestion was a "no-brainer" because my monthly cost was reduced on the Corolla by $30/mo. She also suggested that I could buy the TotalCare Pkg. for free, based on the $1000 discount, and still have my monthly payment less than my original other method of payment. So I'm buying my car as a satisfied customer at Middletown Toyota.

trmcady1

Feb 13, 2011

Very good experience at Middletown toyota. I worked with heather and Steve in financing. I am loyal to the toyota brand so finding a good toyota dealer was all I needed to do. Heather found what I was looking for and worked with me to get the deal that worked for me considering I have less than great credit. Steve K also helped out with work on my down payment. I am very pleased with the experience so far. I have not had the truck serviced yet, but I will. I expect the service to continue to be as good the sale. I will make another review after the first service. I would highly recommend Heather and Steve and Middletown toyota.

jts21275

Feb 9, 2011

My wife and I have bought six vehicles with Middletown Toyota over the past 10 years. We have nothing but positive things to say about this dealership. They bend over backwards to make sure your experience buying a new or used car from them is nothing but top notch. I will NEVER do business with any other dealership. These guys get the thumbs up from me!!!!JTS

davestoyota

Feb 5, 2011

Heather was a pleasure to deal with. I did not feel pressued at all. Bob was nice to do business with as well. I took my 4Runner through a car wash and bent the antenna. I went to the sevice dpartment to look at it and they said I needed to take it off before I go through the car was and that is in the manual. They told me if I wanted a new one I would have to buy it. MY 1999 4Runner had a retactable antenna, too bad the 2011 does not. Overall at at this ponit I am happy with the 2011 4Runner except it doesn't come with running boards standard.

cmaheu

Jan 31, 2011

Last January I leased a 2010 Corolla Sport from Middletown Toyota and could not have been happier with my experience here. I worked with Heather Katuzney and she was very informative and helpful with making my decision. Everyone here was extremely helpful. I traded in my older car hassel free.I will definitely be returning here to lease my future automobiles.

sean005

Jan 31, 2011

I was approached by sales rep T.k. There was no pressure from him at all into buying a vehicle. Instead he made me relax and helped made my decision to buy a new 2011 camry. He was very knowledgeabel and explained the difference between camry and higlander in which I was interested. Overall it was a great car buying experience without any pressure.

shahiqbal

Jan 31, 2011

Last december i visited middletown toyota for corolla purchase as soon as i steped in TK wellcome me and ask me very nicely how can i help you i told him i am looking for new corolla S and what i want to paid monthly payment he took me arround to show me all models of toyota corrolla i told him i liked the corrolla S and than he put together all the payment options for me we close the deal with in 30 minutes and i was very happy about the deal and had a good experience with TK at middeletown toyota Thanks TK

tclark84

Jan 31, 2011

Heather was helpful and friendly. I would recommend because they worked very hard to get me a car i can afford and I am extremely happy with the service. Everyone including financing, explained my options and worked hard to get be the most affordable price available. I a pleased with the service and know that Middletown Toyota will always be the place for me to get a car.

lkerrek

Jan 30, 2011

I was informed Heather and Julie that I was concerned about spending 5 or more hours in the dealership as is typical when purchasing a new vehicle and they both did their absolute best to make the experience as painless as they possible could. I only spent 45 minutes going over the vehicle including the test drive and only an hour going over the financing. The truck is perfect, exactly what my husband wanted. I will recommend them whenever I can.

towner

Jan 30, 2011

Purchased a new Toyota after short listing this dealer. Had no previous experience with them or any referral. John was very courteous and friendly. He gave us an excellent price but the highlight was the customer service. Although it was Dec 31st and crazy busy, he went over the vehicle with us very patiently, answered all our questions thoroughly.Sales - not pushy at all and sticks to the verbal offer on phoneCustomer Service - very courteous and friendly. After a month of driving, had a slight paint damage due to snowy driving condition and John was very helpful and ready to paint the spot for us at no cost. Also replaced the name plate support that was damaged.Price - very reasonable and comparable to edmunds

pcar

Jan 24, 2011

This is the second time i have dealt with heather on purchasing a new car. both times she was honest and informative about the vehicles i was looking at. she took the time to make the deal and answer all my questions about the cars and the financing completely. i never felt rushed or like i was wasting my time there. i have toyota dealers that are closer to me in location, but i prefer to deal with Heather and middletown toyota. Thank you for another positive new car buying experience.

awosem

Jan 20, 2011

I went to middel town toyota connecticut as i enter TK came to me and asked me very nicely what i want and i have told him i am lookin for New Venza he showed me the fully loaded venza with navigation pearl white the car was in stock so i test drove and i liked the ride comfort and all the technolgy that venza has. TK made my purchase so easy and help full afyter this car buying expericence i will recomend this Dealer Ship to all my Friends and family members.Again i am realy Thank full to TK for helping me with my purchase.

djreyen

Jan 17, 2011

Heather contacted me within an hour of me filling out an inquiry form on Middletown Toyota's website. My wife and I had a pleasant experience purchasing our 2006 Prius from this dealership and wanted to go back. They happened to have several options within our price range and Heather was very straight forward about what they had on the lot and did not try to sell me features I had already told her I was uninterested in. In the end she worked with us to get a slightly higher model than I was necessary planning on but I could not be happier with our purchase. I love my car and the entire experience of purchasing it through Heather was a good one. If our next car is a Toyota, we will definitely be purchasing it from Middletown Toyota, and Heather has a lot to do with that.

devinyazmer

Jan 15, 2011

I searched through 5 Toyota dealers in the state. All of them wasted my time! I found Heather on the internet and she e-mailed me the information about the car and a price that was thousands below other dealers right off the bat. The dealer made me a fair offer on my trade that I could not refuse! I would recommend Heather and Middletown Toyota to anyone who wants to get great service and a great deal! I just picked my car up today and she spent over an hour going over every single option the car had and how it works! She also said to call and/ or stop by if I had any questions! If you want to buy a car, see Heather, best salesperson I have every worked with!

S, S & S

Jan 14, 2011

I was in the market for a RAV4 (after having 2 Camrys) and was looking for a salesperson and dealership who would go the extra mile. I had no interest and no intention of spending hours haggling for the best price. I wanted someone who would work with me in a collaborative rather than contentious way. A coworker told me he had bought two cars from Heather Katuzney at Middletown Toyota, and had a very pleasant experience. I went the next day to see her, and within an hour we had settled on a price on the exact car I wanted. She encouraged me to test drive it, which I did, and we set up a time the following week to close the deal. She had the car ready when I got there to sign the final paperwork and do the credit check. She explained all the features, and encouraged me to come back if I had any questions. And she personally followed up with a phone call a couple of weeks later to make sure I was happy with my purchase. I have already given her name to another coworker who is in the market for a new car, and will continue to do so in the future.

Jdel

Jan 13, 2011

This is the fourth Toyota we have purchased from Middletown Toyota and John. He is a great guy that really takes his job to the next level and makes sure you get what you want not what they want to sell you. He goes to bat with management on pricing and makes sure to keep in touch after to make sure you are happy. Iwould highly suggest buying a vehicle from John.

Arditshehu

Jan 11, 2011

Very easy buying experience and very accommodating. I bought a new car for the cheapest price aroun with much better equipment than was offered at any other dealer. Talk to Ian if you want a no hassle bottom line price purchase. If you do decide to buy he will get the car you pick absolutely spotless and ready to go in no time.

sajanpaul

Jan 11, 2011

it was very pleasent experianse to deal with mr Tanveer Khan he seem like very knowlegeale person the thing i realy like about he never made me feel that he is trying to confuse me at any point and he help me decide what should i have for my needs i defenatly will do the business with himgood experiance.

MiddltwnTundra

Jan 10, 2011

Very pleased with my experience with Heather Katuzney at Middletown Toyota. All interactions both in person and via e-mail were very non-pressured. I was originally looking at the Tacoma and got a great competitive price on the vehicle I wanted. It was not in stock & would have to be brought in from another dealership. Even though this was the case their price was VERY close to a high volume dealership in Massachusetts that had the vehicle in stock. Heather went over the vehicle with me before we took a test drive. She seemed very knowledgeable with the features of the truck and the engine specifics. I asked Heather to get an appraisal on my trade in. The trade-in offer I got seemed more than fair. I told her I would think on it & be in touch. After a few days I decided I may be more interested in the Tundra (due to the incentives offered by Toyota and the roominess of the double cab). I contacted Heather via e-mail to let her know I was interested in getting a price on the Tundra. There was a specific model I saw on Middletowntoyota.com. I requested a price on this truck. The price, again, was very competitive. I told Heather that I could only afford the purchase if they could meet a finance rate that would make financial sense for me. She brought this info to Joe Bianco (finance mgr) and they were able to accomodate my request. Every request that I had was taken seriously and always with a smile from Heather. It was a very low pressure experience and I felt the decision was fully mine. I went there to buy a truck and not have a truck "sold" to me. This is exactly what I got. I couldn't be happier with the service I received.

rjjw3

Jan 10, 2011

I must say I've been leasing cars for 15 years now and have never had a better experience!Heather was great she took care of me just like I was family. I'd been to 4 other dealers and was totally turned off.She's great and I refer my clients to her regularly. I am so pleased with my V6 RAV4 which was not the car I originally wanted.But Heather asked me to give it a test drive and I was hooked.Rob Worrell

pat06022

Dec 15, 2010

I called Middletown Toyota, in middletown ct. I wanted to know if it had a particular car in stock for me to come and see. this car was listed on the dealer's website - but i have been burned before -- you go there and they sold the car last week or some such and never updated the website. Anyhow - I ask this sales guy if he has the car for me to see -- he wants to know my name and phone number. i am like - name, fine - phone - no way do i want some sale guy calling me -- so i said - I prefer not to give you mu number. I simply want to know if you have in stock for real - the car that you say you have online. the guy hung up on me. just like that. this dealership will NEVER get my business.

NBrike

Dec 13, 2010

Very friendly and helpful sales staff and emplyees. They went above and beyond to help me with finacing and getting my new car! I was treated with upmost respect and they went above and beyond to get me a great deal on a great suv! They treated me like an individual! Thanks!

steveray

Dec 1, 2010

Just bought a new Sienna 2011 from Middletown Toyota. Our salesperson was Heather Sieben and she was great. Priced the car fairly, no haggling, gave me a good value on the trade in without hassle. Had the car ready on time and with everything we had discussed. Took the time to help my wife get familiar with all of the features. Couldn't be happier. If you are buying a Toyota in CT make sure you call Heather!!!

kitnanmc

Nov 23, 2010

I went to the dealership in November 2010 to test drive a corolla. While I was there I found I was also interested in test driving a scion. Both drove well. The sales woman, Heather, explained everything to us in detail including the engine about each vehicle. There was no pressure to buy the vehicle that day. She sent me a detailed e-mail with all the information about the car. As soon as I e-mailed her I wanted the car and wanted to put a deposit down she put a sold sign on the color car I wanted so it wouldn't get sold.

Rabenfuchs

May 21, 2010

I just purchased my second Scion from this dealership and could not be happier. They have always gone above and beyond to exceed my expectations with every aspect of my car ownership. I can't say the same of other Toyota/Scion dealers in CT. I will reccomend them to anyone I know looking for a great car buying experience.

tithe

Feb 24, 2010

This is my third Toyota car, buying a new Prius. My 4th car will be a Toyota but not from this dealer. It was the worst customer service experience I have ever had. I just got stuck because I put some money down and there was no way for me to get out of it. They were very rude with dealing with this problem of mine and did not inform me of any of the financial details. The salesperson and financing were the rudest people I have met at a car dealer. At one point, I asked him to explain the details of my financing and his answer was, "Do you know how to use a calculator?" He also told me that he can't teach me how to use a calculator. My first visit after buying the car I went to talk to the salesperson and he just ignored me. I feel like I bought my car from Walmart.

J_Bouley

Jan 10, 2010

Went to test drive 2008 Nissan Frontier. Sales person, whom I dealt with previously was very professional; however the used car sales manager and dealership is not. This vehicle obviously had something wrong with the rear end driveline--it shimmeyed (?), vibrated in the rear above 50, leading me to believe a possibly bent alloy wheel, axle, or possibly tire out of balance (though the tire looked almost new). I explained this and they said, if I bought the vehicle they would fix it, that they couldn't afford to put money into used cars unless they had to. What kind of crap is this? They're willing to sell an unsafe car--unless someone complains? I won't be dealing with them.

lsoltan

Sep 20, 2009

Very dissatisfied with the General Managers customer service. He states he has been in the business for 30 years,maybe he needs to retire. Very rude,doesn't listen,I've never been treated with such disrespect. We were quoted four different prices in 5 hours for a oil change and tire rotation. A part was needed were told that the car would be fixed first thing in the morning, needless to say they closed that afternoon without calling us or fixing the car. Dropped the car off on Friday morning 7am didnt get the car back until Monday 9am... =/

John_Z

Aug 20, 2009

This is the worst dealer I ever visited. I met Ian on Tuesday night, and he was rude and insulting. He first wanted to "educate" me on supply-and-demand, which I skipped. Then he claimed that I was wasting his time unless I buy the Corolla at sticker price that night. I am truly surprised that they are even in business!

brash1982

Jul 30, 2009

I had been going to this dealership for servicing my car for the past 3 years. No more! Never going back again.Their service quality has been a complete rip-off. Initially i thought things were just going wrong with my car. But over the past 2 years i've realized that i've paid over $3,500 for the "similar" issue each time. My Check engine light came on, and they fixed it saying that xyz had gone wrong. Then after a couple of month, it came back up and they say not something else has gone wrong. This has now happened 5 times (and $3,500). Each time i'm told that they are not sure what was wrong and would charge me for the vehicle diagnostic test. Each time they came up with a different problem than the first one and told me that the previous fix did not solve the problem, and that we will have to try to fix this second problem too.I don't believe their mechanics knew what they were doing. Toyota certified my **s.

610Tessa

Jul 8, 2009

This dealership is shady and have bad business practices. I would not trust this dealership with anything that they say. I went in to purchase a vehicle and was "talked into" putting a deposit so that they wouldn't sell the vehicle. I was told by the salesman that the deposit was refundable, I asked several times. I thought about the vehicle for 24 hours and decided that it wasn't the one for me. I called to have my deposit refunded. The salesman (Bob) told me that the finance manager wasn't there and that they could do it on Monday (this was a thursday that I called). I told Bob that that wasn't acceptable and wanted my money back, he said he would see what he could do. Bob called me a few hours later to say that the money had been refunded. On Monday I went to Torrington Toyota (who are FABULOUS) and purchased a car, gave a deposit and will be picking it up in 2 days. On Tuesday I found out that the money had not been refunded. I called Middletown Toyota at 7:00 p.m. and spoke to Bob and he said that there was nothing he could do at the time and he would look into it and to call in the morning. I called on Wednesday at 9:00 a.m. and spoke to Bob again who told me that my reciept was mailed yesterday (Tuesday) and my money was refunded that day. I was angry and told Bob that he was not honest with me, I felt that Middletown Toyota was being shady and not trustworthy. Bob said that it was out of his control, not his fault and he assumed that they money was refunded on Thursday; Bob also said that it was a holiday weekend and the finance department had other things on their mind. I told him that when it came to my money and him telling me it was refunded that it doesn't matter what weekend it was. I called my bank in the afternoon and the money had still not been returned. I called Middletown Toyota back and spoke to the owner/manager Joe and he said that Bob was not authorized to credit accounts and that he would have to verify what I was saying and see if I was able to get a refund. This shocked me because when I left the deposit I was told that it was completely refundable. Joe said he'd call me back in an hour. I ended up calling him back, Joe told me that the money was refunded on Tuesday and had no reason for why it had not been refunded on Thursday like I was told. He was also unapologetic for what happened. Joe told me that the form I signed said my deposit was non-refundable, even though Bob told me it was. (By the way, by LAW a deposit is refundable. There is a branch of the DMV in Wethersfield that handles claims like this). I told Joe that his salesman lied to me, he was rude, and that I would let everyone I knew not to purchase a car from Middletown Toyota because they are bad businessmen. I felt that Joe was trying to bully me. Joe got upset with me when I told him I was going to contact Toyota corporate and the BBB. Joe insulted me several times and hung up on me. This dealership fits all of the stereotypes of a car salesman, they are sleazy and lie. I would not suggest this dealership to anyone I knew - ever. I have filed a complaint with Toyota. I have never been treated this way by anyone in my entire life. I am still in shock as to how appauling the owner/manager was.

suebengston

Jan 13, 2009

I visited this dealership late last year on a Saturdaylooking for a used Rav 4 V6. The salesman was very friendly and we seemed to have an excellent deal. This is the first time i've purchaned a car on my own so i was a little nervous when it came to the particulars, working with the financial guy. He was not as easy to speak to and i was confused about what the deal would be finally and what i would owe. He brought the saleman back into his office three times and, what was supposed to be a quick visit took alot more time than i had, shortly before the holidays. I told them that i wanted a certain "out the door" price with my car and assumed that the price they gave would be reduced by the cost of my car. I was very frustrated and wanted to speak to my husband so, assuming i had time to cancel the deal, i signed the contract and gave them a $1,000 deposit on my credit card. I didn't want to use my card but the salesman had said not to worry because when i came back to complete the deal with a check for what i owed they'd remove the charge from my card. When i got home my husband saw that they weren't giving me the deal i imagained and that i would actually owe them the whole amount as my car was included in the price they gave me. I panicked and called the salesman that Monday, apoligizing for the misunderstanding and asking for my deposit back. He was very nice and said he'd get back to me. He didn't and i was concerned about my deposit and called a few more times. Finally, I reached him and he advised that I'd be hearing from the manager, which immediately raised a red flag to me. I had a feeling the news was not good. The Manager called shortly after that and he was extremely rude. Unfortunately, i don't recall his name. He said he didn't know what i expected them to do and that i took up his salesman's time and he needed to be compensated for that. I told him that i had hoped he would be a good guy and give me my deposit back and i'd come back after the holidays and work with them on another vehicle. He would not budge and told me he didn't see why they should return my deposit because "they hadn't done anything wrong". I agreed with him that they hadn't and hoped that he would understand that i was new at car buying and didn't understand. He said he'd be happy to apply the $1,000 dollars toward another vehicle, when i came back in. I was so upset. He also said that he didn't understand what his salesman had done wrong and i told him i didn't fault the saleman and that he was very nice. It was my inexperience and my misunderstanding of what the deal entailed. I figured i could talk to my husband and he'd tell me what to do or how to explain it better. Why would he think i'd want to work with them any further? So much for no problem with getting the charge off my card! I did leave a message a few days later and spoke to the salesman, who continued to be very nice and told me he didn't want me to have a bad taste in my mouth over the whole experience. However, since then he has not really following up with me and i really don't think he's operating with my interests in mind. He's very cordial when i've talked to him but there's no follow through. I really feel that they took advantage of me and that they have no incentive to give me a good deal. The really have me over a barrell and, i'd take my business elsewhere but i don't have $1,000 to throw away; not in this economy! I've lost enough already.

MIS Prof

Aug 12, 2008

Beware Middletown Toyota Service DepartmentWe brought our Highlander Hybrid in for an oil change at 15000 miles. The service advisor showed us an official looking chart explaining many other services "needed" at 15000 miles, including a tune up and new PCV valve. They said it was because the car is a hybrid. The charge for the service was $250 rather than the $25 the oil change cost. We thought this was Toyota's recommendation, and since we had never owned a hybrid before, we believed the dealer. When we got the car back, we read the manufacturer's recommendation, that said we didn't need any of that extra service until 60000 miles. The dealer ripped us off for $225 in service we didn't need. Buyer beware. We will never enter that dealership again, for anything.

hdsn49

Dec 10, 2007

I purchased a used car 2003 Nisson Altima from their used car division Middletown Auto Sales. Had the car less than 2 weeks and found out the motor was no good. Dealer refuses to give my money back. Instead took almost five weeks to replace motor with a used one. Four days later we had to return the car because of major problems with new motor. They have no idea when we will get the car back. Worst experience with a dealership I have ever had. The owner Mr.Joe Klimas has not even made an effort to apologize for the inconvenience. Not a very nice man

miss0502

Nov 15, 2007

I signed a purchase order agreement for a scion. Put a 100 dollar deposit down after being told it was refundable. I called the next day to cancel because I felt like I was rushed into a decision because the sales person was trying to make a sale by the end of the month( it was on the 30th). I told them I did not want the car and to refund my deposit back to my credit card. They did not and refuse to do so. I did buy the same car but at a different toyota dealership(LYNCH). They are the best. REFURALS AND WORD OF MOUTH ARE THE BEST ADVERTISING

pilumpyphi

Apr 12, 2007

In April of 2007 I visited Middletown Toyota at the end of business hours on a Saturday where I met Terry Schnurr, the General Sales Manager. I indicated I wanted to put a deposit on a 2005 Tacoma, but Terry suggested I call him on Monday to put a deposit on the car. I called Monday, talked with one of Terry's sales associates who applied my deposit to hold the car. Two hours before leaving to go to the dealership to purchase the car, Terry called me saying they sold the car to someone else who arrived with a check in-hand to buy the truck. What an incredibly dissappointing way of doing business.

max_air

Mar 21, 2007

They talk of the "signature" but their service was so poor. I went in to check my engine and they told me there was something wrong with the exhaust valve. I ended up paying over $400 to get it fixed and within 2 days, the very same symptoms start to pop up again. I take the car back and now it is some input valve to the exhaust and another $200. Their labor charges are more than the parts themselves and the amount that i have had to pay till now are more than 10% of the car's value itself, and the parts they had to change had nothing to do with the car's major parts.The customer friendliness is zero. The sales manager doesn't know how to treat a customer. He spoke to me as if I was at his mercy. Totally bad experience. I wanted my Toyota Camry to be properly taken care of but I ended up getting a very poor quality service in return.