Used Cars for Sale at Midway Chevrolet in Phoenix, AZ

Happy customer

Nov 18, 2016

I wanted to trade my Kia optima in for something a little newer and nicer, Zack Thrasher went out of his way to find me just the right car in my price range and made the whole process very easy. Thank youJacob

Shelly

Nov 17, 2016

Overall, all staff was very helpful.Alex was working quickly to get us out quickly. He actually washed the car himself

David H

Nov 16, 2016

I have had two of my trucks in there for install airbags, I cant say what I really feel but am tired of being jacked around

Noel Watson

Nov 15, 2016

I came in to purchase a new Traverse and the whole process was very quick, easy and seemless Zack made the whole experience that much better he was very aware of our needs and made sure to find the right vehicle for us.

Patrick danna

Nov 14, 2016

service was done at the times promised all repairs were finished correctly

Q-VO FILMS

Nov 14, 2016

This was a great experience always treated like family not like a customer, I always recommend my family and friends to go to midway , best dealership in arizona

Enoch

Nov 10, 2016

My sales person was Jordan in internet sales and I met him at the tent event we could not find the vehicle I was looking for that day but he didn't give up he kept looking it took a little while but he was able to get me a vehicle that I like and for the price I could afford I would definitely recommend him to my friends and family

Kaufmann

Nov 9, 2016

Had a great service for my vehicle. I was very pleased with my service advisor.

VettMan

Nov 9, 2016

Great experience in Service leading to our recent purchase of a new Silverado. Great experience from Hector in Sales and the Trade in value was High!!

james slone

Nov 8, 2016

the only thing is that it takes to long for the financial part of the sale

Gold Rush Mike

Nov 7, 2016

Needed routine maintenance done on my truck and found fair pricing here at Midway, I would recommend them to anyone.

Jessica Carruth

Nov 7, 2016

Excellent customer service. Mason in financial gave us helpful hints to better our credit score. Everyone was very nice and helpful. They were awesome at working with us and I will definitely recommend this dealership to our family and friends when they are looking for a new or used car. Thank you so much for all your help!Jessica Carruth

Randy Monical

Nov 7, 2016

I have felt that, for several years, Hugh Abbott has given me the Red Carpet treatment. I have always gotten the impression that I am the most important customer he has when I know he has several.If Hugh is busy or unavailable, then whoever the person is that is available at that time greets me professionally and makes sure my needs are taken care of in a timely fashion.

Kirby

Nov 6, 2016

Car was in for repairs My service RepLarry handled everything ! My car turned Out better than I expected and was 4 DaysSooner than promised. That's an awesomeJob Midway Collision Team ! Thank you !

Mary Barra owes me $4K

Nov 6, 2016

I brought my truck in with emissions issues (xxx duramax 2011) spent a small fortune on it fixing issues.Brad Hallock and the management of midway went out of their way to try and help with warranty consideration.I am still upset with General Motors for major repair costs to emissions system when truck only had 100,000 miles on it, but if you want the best service in Arizona, with a group of people who are advocates for their customers, you should bring your vehicle here!Ask for Brad Hallok, he's a nice guy and will do his best for you.

Egorski27!

Nov 5, 2016

I was pleased to have all of my warranties replaced from my previous Chevy Truck & extended mileage due to the amount of driving I do for work & leisure & to extend my overall satisfaction.

pjw43gbp

Nov 4, 2016

This my second deal at MIDWAY. Both times they listened to what i wanted, not what they wanted to push. I got what i wanted and the price was right. would recomend them to all persons looking to be treated right. NICE job Zack Paul J Woodard, Phoenix, Az

Deanna Norbury Christine Boucher

Nov 3, 2016

Hello, Your service Dept is absolutely outstanding! The service manager ( I think his name is Gary) went out of his way to help my mother and I when I lost the only key to my car. I was extremely stressed out about it cuz I needed to go to work and we had family in from out of town cuz my aunt/my moms sister was dying from cancer at home. So I really needed a key to my car. when we 1st got there the parts Dept told me they couldn't make me a key cuz something was wrong with the machine/codes. I just talked to someone on the phone in parts less than 1hr prior to going there and the rep told me to come down. Any ways, Gary was so wonderful in helping me get a new key. He also helped us out with questions to my extended warranty that was very helpful. When I brought my car back on Monday to have the recalls fixed they were also great! Al Gaffery was my device tech and he was outstanding too! He explaned everything to me where I could actually understand what they were going to do. He was very nice and caring to our situation at home. He gave me a rental car while my car was being fixed and kept in touch with me multiple times while he had my car. I had to bring my car back because he had to order a part and he told me it would be at least a week but he called me the next day and told me the part was there and to bring my car back in and he would have it done right away. When I got there my a/c just suddenly stopped working so he gave me another rental and told me my car would be ready the next day and it was. Al, Gary and the woman who did the rental car ( I can't remember her name) all gave me outstanding service and I am very grateful to them for that. I will return there whenever I need a repair on my car. I originally bought my car at Peoria Ford and had the worst experience with there service Dept and I dreaded the thought of having to ever return there for the recalls that needed to be done or any repairs. I am now sold on Midway Chevrolet and will go no where else. Thank you Gary, Al and the rental car woman for going out of your way to help us/me with my car. You are all fantastic and caring people. Thanks again,Christine Boucher & Deanna Norbury

florian koniarski

Nov 2, 2016

A great garage to have your vehicle repaired---like taking it to a resort!!!!!!!!!!

megdakai

Oct 31, 2016

After looking at vehicles at a couple other dealerships, I found a great used car online. Zack was quick to email me back and was super helpful in scheduling a test drive. I got a fantastic value on my trade-in, and the finance manager helped me get the best interest rate possible. I am so happy to have the perfect "new" car for me at such a great price!

Justin Hosler

Oct 27, 2016

Bernard is great. Thanks for spending the time to help me find the right vehicle.

Roy

Oct 22, 2016

My AC would cycle on and off since I bought the vehicle new 5 months ago.Initially (4 months ago) I was told that the problem was known to GM and they were working on a fix and a recall would occur.Well, that didn't happen. So I contacted GM directly via the phone and got a case number assigned.I went to the dealer, explained the situation and a service technician rode along with me for 25 miles - all the while capturing data on his laptop PC via the access port under the dash.They ended up replacing a faulty temperature sensor and the compressor.

John G

Oct 21, 2016

I really enjoy the customer service that my Service advisor Dragon provides me.

Mpgary0413

Oct 19, 2016

We were in need of a new car and everyone was fantastic. Very helpful. Would absolutely deal with them again and recommend them to friends and family.

Roy

Oct 17, 2016

Midway Chevrolet vehicle service was fabulous. The entire process was quick and reliable. From making our appointment for oil change, recall update and windshield replacement. We were given a vehicle while the recall was being completed for airbag.

Robert Salazar

Oct 16, 2016

It was a little overwhelming. Everyone was very nice and welcoming and willing to work with us to get the payment where we wanted it. Thank you.

Bruce

Oct 14, 2016

I drive 2 hours to have my truck serviced at Midway Chevrolet. My service advisor, Hugh, is outstanding... he goes the extra mile to make sure my truck is taken care of properly; checking for any factory recalls/updates, recommending servicing needed/called for because of mileage, etc. I have always been pleased with the quality of service and the timeliness with which the service is completed.

Larry Marrs

Oct 12, 2016

We had car problems while traveling to Tucson. We stopped into the dealership and the service shop was outstanding. They showed concern for our situation and quickly assed the problem. We were provided courtesy transportation while our car was being repaired. When we returned the car fan module was replaced and the car was ready. Our overall experience was excellent and I wished the dealership was in Tucson so I could go there all the time.

Faye O'Dell

Oct 10, 2016

My service writer was great. He keep me in formed about everything that was going on with my repair. My car is running as good as the day I bought it. You are all the best. Thank you all

Tadavis77

Oct 10, 2016

Joe is a true professional in the industry. No pressure and straight to the point. Military friendly. I would highly recommend Joe if your looking to buy a vehicle and don't want to play the games. A++ experience. -Retired USMC

George Spindle

Oct 9, 2016

I had recall on my 2016 Silverado air bag. Hugh Abbott has been taking of me for 6 years, always does a great job.

Melody

Oct 9, 2016

I highly recommend you're next vehicle purchase be from Midway Chevrolet. Midway has the best team that provides an EXCELLENT buying experience. They are very knowledgeable, patient, understanding and courteous with the needs of their customers. My new car purchase was through the internet team and my purchase was the best experience I've ever had. EXCELLENT EXCELLENT EXCELLENT. *****

J Fredrick

Oct 8, 2016

The work was completed in the time the technician has indicated and was completed to my satisfaction. The parts manager was prepared to do the work and had it done within the alloted time.All were courteous and friendly

Sylvia246

Oct 8, 2016

Hello. I live here in the Phoenix area. My father, a retired military vet...lives in Sierra Vista. He wanted to purchase the Impala at his local dealership, but had a terrible experience. He did not receive call backs or pricing information. Unfortunately, they know they're the only game in town for Chevrolet, with Tucson being the next closest (2 hrs away). So I suggested we go the Phoenix route and Alex Padron was nothing short of amazingly. We did all of the work through me locally and the car was delivered to my dad and he loves it.I cannot begin to tell you how many hoops Alex jumped through to make this a great experience for us. This deal would never have happened without him. My family and I are extremely satisfied and would recommend Midway to friends...as long as Alex was their agent.Thank You! Sylvia

Tina Yont

Oct 7, 2016

My sales experience with Bryce McCutheon was phenomenal on June 23, 2016! I was and am very Happy! Bryce was able to get cruise control and security system installed at no additional cost to me which was very much appreciate. He's a great guy and sales person. Love my Chevy Cruze! I don't remember the name of the Gentleman that helped me in finance but he was great as well.I had my first service on 9/22/16 and interacted with Jason, Jeff and and James the shuttle driver. All were very professional, kind and considerate.I'm very please with this dealership and very happy I made the choice to purchase here.Tina Yont

B Plunkett

Oct 4, 2016

My service Bradley Hallock is the main reason I return for service at Midway always has taken goodbye care of my vehicle

Keith Kessler

Oct 4, 2016

Customer service and support was amazing ,, timing for us was perfect

Steve Sanchez

Oct 4, 2016

Jason was great. He kept me up to date as repairs were being estimated. Good job.

Dee

Oct 3, 2016

My car was in need of replacing the power steering motor. I called Jeff Bodenschatz for an appointment on Tues. at 5:30 p.m. and I was able to take my car in at 8:00 a.m. on Wed. That alone was a big surprise and relief that my car could be serviced that quick. Not only was that repair done but also some recall issues were also dealt with that I had put off. Since the car was there, the usual oil change and tire rotation and a badly needed car wash was also done. I was completely satisfied with the service as well as everyone's niceness and friendliness. Many thanks to Jeff for a great service experience!

Marlynne Sipos

Oct 3, 2016

My service writer Al Gaffney took good care of me and my car, as usual. Explained what needed to be done and took care of it in a timely manner. The shuttle drivers were polite thoughtful and good drivers. Very good experience. I have been taking my cars to Midway Chevrolet. I purchased my 2013 Malibu from the dealership Dec 2012 after their servicing my 2002 Buick for many years.

Anabel Duran

Oct 3, 2016

You guys are exceptional. I will never go to other dealer but yours. Your great service makes the process go really smooth and you guys are super fast. You're professionalism and time it takes you to close a deal, makes you #1 in the valley. Thank you, Angel Ochoa.

john grams

Oct 1, 2016

my car is always fixed right no complaints hugh abbott is great very honest.

mike oldham

Sep 30, 2016

every thing went very good i would recommend this dealership.

Paulo Garcia

Sep 30, 2016

They told me over the phone they where going to help and They did very happy over all and i love driving my chevy.

DJ Holtz

Sep 29, 2016

Best Customer service around. The service advisors were outstanding

MARLA HAZELTON

Sep 29, 2016

I feel confident that when I bring in my vehicle, Hugh Abbot will keep me informed on what I need to do regarding the maintenance. I feel confident that Hugh will be honest with me on what should be done.

Skysailorwest

Sep 29, 2016

I had a great purchasing experience at Midway Chevrolet on bell Rd PHXThe sales person came up with the final price in about 10min on the Truck I was interested in . I did not waste his time and he did not wast my time.

Patti Wilson

Sep 28, 2016

Al was very professional and knowledgeable. I give him the highest rating.

DanandMaja1

Sep 27, 2016

Experience, knowledge, caring for the customer. This is only abrief explanation of what you can get with Hugh at Midway. He took care of me and my vehicle as well as can be. Plus made sure I got rebate for bad battery to make the price of replacement just over 50 dollars. That's what I talking about. Thanks Hugh.

jason lee

Sep 26, 2016

Al is knowledgeable and fair, I wouldn't go anywhere else as long as he is there.

Keith Susayn Kessler

Sep 26, 2016

Excellent service, Joe Herjis did a wonderful job all around showing us all the info on our new truck Thank you

Robert McDonald

Sep 25, 2016

Over all a great experience. We got the car we were looking for at a fair price..

Ken

Sep 21, 2016

Great Sales Team! Wasn't extremely time consuming like most places.

Emanuel is king of my life

Sep 21, 2016

Lamar was a great sale man, he was very very persistent in meeting every need I had and the team backed him up with the request i could not ask for more! thank you all for the opportunity to do great business.

Dale

Sep 18, 2016

My oil change was processed in reasonable time and the car wash was a niece extra.

J. DAVID GAMBREL

Sep 18, 2016

my service guy was very polite and on the ball........couldn't be happier with the service.......I will be back again and again.........dave gambrel

DAVID R. TENPAS

Sep 17, 2016

HUGH is the service rep I've learned I can trust. Coming from Wisconsin several years ago and lucking out seeing HUGH right from the start was a true blessing.

Dawn DeMoss

Sep 16, 2016

Great experience start to finish. We have been to other dealerships in the weeks beforehand but didn't ever get to a place where we felt like we weren't being taken advantage of. The experience with Gil Martinez was a pleasure.

JAck

Sep 16, 2016

Professional service. Not too sure the overall service checks were 100% accurate,

Kary Begay

Sep 16, 2016

Midway Chevrolet dealer was very professional. Wait was short, and sales kept checking on us. Loved the experience.

Lantan1

Sep 13, 2016

Although the service department ran into difficulty with installation of parts and it took several hours longer than quoted labor hours, the dealership honored it's quoted price for installation.

Amanda

Sep 11, 2016

I'm only giving 5 stars on everything so that Mark Miller doesn't get any negative ratings, as he was great and my bad experience was not at all a reflection of him. I'm happy with the car, but you should know that this was the single worst customer service experience I've ever had. I was recently in an accident where my car was totaled, and of course was not planning on needing a new car any time soon because I obviously wasn't planning on totaling mine. So I was looking for something safe and affordable, which led me to the spark. An online search showed me that Midway had several of them, so my boyfriend and I went to look and see what was available. We arrived about 1pm, and worked with Mark Miller. Mark is great and was really helpful. We test drove an automatic spark and decided that was the one we wanted. I only had $1000 to put down, and truth be told my credit is not the best. Like I said, I wouldn't have gotten a car right now and definitely wasn't prepared for a new one financially, but I had no choice, so with my low down payment and 585 credit score, I knew I wouldn't have the smoothest time. While we were in the process of buying the car (one of the finance guys had taken my payment and we had agreed on an interest rate and payment plan), Mark came out and said that someone had just paid cash for that exact car and that it was sold and we could no longer have it. At this point we'd been there for about 3 hours. I was extremely upset, because my credit (that I am desperately working to improve) had just been pulled three times, and I'd spent hours of my Sunday (I was coming from out of town and visiting my boyfriend for the weekend, so a few hours really makes a difference when there's limited time-- I recently moved to Texas and he still lives in Arizona) at a dealership that was willing to sell the exact car I thought I was about to purchase. Mark got a manager named Andy who came over and basically said there was nothing he could do. He offered the same car in red, which we weren't interested in. I know that deciding on a car based on the color probably seems silly, but red is about the only color I consider a deal breaker, especially on a spark. The only other option was the manual. I don't know how to drive stick, and I had to get the car to Texas the next day so that didn't seem like the best option. Andy did little to convey that he valued my business and honestly I'm still offended by the way he spoke to us. He seemed totally apathetic and indifferent about whether or not we left happy or with a vehicle. We are young, but that doesn't mean that our money is any worse than someone else's. I was ready to leave, but my boyfriend convinced me that I should take the stick. We were able to work out a deal with finance guy (I can't remember his name) and ultimately we bought the car, but I've never felt like my business was so unwanted ever. And for the trouble we went through and the 6 1/2 hours we ended up spending there, I don't even feel like the deal we got was that good. If I didn't need a car ASAP, I would have gone absolutely anywhere else. I hope your team doesn't regularly sell a car in the process of being bought to someone else, because that was a really terrible feeling and it just seems like a bad business practice to me. Frankly I'm pretty disappointed that Midway Chevy is the dealership that I ended up paying.

Jeff

Sep 8, 2016

Really enjoyed the process. I had some questions about the purchase after the fact and they sat down with me to run me back through the numbers to make sure I understood them. They were patient with my questions and made sure that I was comfortable with my purchase. Good follow up on some additional accessories I added as part of my purchase.

360Modena

Sep 7, 2016

I had an issue with getting my emissions done because the DLC connector had to be moved in order to install my hand controls by another company. I went to Midway and talked with Jason and he said they could put it back where it should be but the emissions would not be able to access it with the hand control bar in the way. Long story short I ended up getting it done by them in less than 10 minutes, and no charge at all.

Norma

Sep 6, 2016

Our salesman was exceptional. Made the experience alot more tolerable. Loved him .

jessicaamberallen

Sep 5, 2016

This is the worst car buying experience I've had thus far, in all the cars I've bought/financed. BAIT AND SWITCH AT ITS FINEST. The internet director Chris was so sweet and kind ON THE PHONE. As soon as you do them the courtesy of showing up, that attitude quickly changes. He was rude, ubrupt, arrogant & disrespectful. I know my credit isn't the best, but that doesn't mean I have to be treated like garbage & have it rubbed in my face and pointed out so many times, nor does that mean I should be given only crappy deals - to which they feel like they are doing ME the favor. He finally came up with a decent deal that was somewhat doable (especially considering my situation), so I test drive it, and sign the contracts for purchase. They ALL told me that I was pre-approved and that they had already gone over and covered the stipulations. I leave with the car, thinking everything is good to go & there wouldn't be any surprises. 4 days later a secretary for the finance dept calls me (refuses to give me any real information over the phone) and just says I need to come in immediately regarding my deal. I then call Chris, to ask him if he knew anything about it, and he acted so bothered and inconvenienced and laughed at me when I asked him if he knew why they would be bringing me back in. I show up, only to be told by my finance person - Mika, that he doesn't know why I bothered coming in today - that they are too busy right now and he has several deals that would be ahead of me. I told him that I am ahead of whatever customers he has right now since I was a customer FOUR days ago, and don't even know why I am there. He then just walks away, several minutes later another finance person named Eric comes over with my deal in hand and says that they've worked it and they have only come up with an approval that would require $2850 down. I told him, I was approved for no down payment, a certain interest rate & an amount I can't exceed as a monthly payment - all of which we worked out, and I signed for. Once I told him I don't have the money for the down payment, he said I would have to return the vehicle. At that point, it being a holiday & enterprise being closed - I had no rental car (because I returned it when I left with the vehicle I now had to return), he didn't care. I had to have someone come pick me up from the dealership & I told them several times I needed to have them do the walk through of the vehicle, so I can leave. I had to interrupt Mika twice - both times he just stared blankly at me and told me he can't help me right now. I had to be a bitch and tell him I wasn't going to wait anymore for him to do anything, in which he told me "don't ever do that again", as if I was his infant child. My ride sat there for almost half an hour waiting for them to finish this process. Chris, Bryce, Mika & Eric are all the reason this was a horrific experience and are all complete jerks. Never ever ever going back, especially come a few months when I have a nice pretty down payment to put down on a new vehicle. Will never give them my business! #numberonechevydealermyass

Pamela J Smith

Sep 4, 2016

Excellent!Thank You Midway Chevrolet team!Service advisor Brad was very responsive, attentive and courteous with my vehicle service last week.I appreciate very much the professionalism and kindness I receive at Midway Chevrolet.

Joshua B.

Aug 31, 2016

Dealership was great, was able to find the car I wanted right away, staff was quick about the paper work, in and out of the dealership in about 2 hours.

Gjs

Aug 30, 2016

The person in internet Sales was very helpful and gracious. He made the experience easy.

Joe Garcia

Aug 30, 2016

excellent job they have a very good team thank you for everything

christianlifechurch123

Aug 30, 2016

Midway has very good sales people they now how to treat the there customers special thanks to Angel Ochoa he did a very good job selling me my new truck 2016 hd 2500 4x4 duramax absolutely love it they have very good managers too this is the second truck i buy from midway and i will continue buying from them they have a good team thank you midway and staff God bless all of you and your families keep up the good service sincerely a grateful and happy customer Joe Garcia.

ed z

Aug 29, 2016

super group to work with while purchasing new car. Thanks again Midway Team|||||

SBACA

Aug 26, 2016

I live out of state, I was in phx on vacation and stopped by midway. I have purchased many new cars and trucks in my lifetime and I have never been treated so well, so we'll I bought an SUV for my wife. This was in February of 2015. June of 2015 I drove back and bought myself a new SUV. Great people and great service. I will be back. The Service department is just as great. When the dealer in my hometown wouldn't help me. Midway went out of there way to get me taken care of. The experience was very personal.

alligatorpastas

Aug 25, 2016

I asked to be taken off the sales phone call list at least 6-8 times for over two years. They never did. Eventually I just blocked the number from ringing to my phone. They still left messages. Then they sent me a text message asking me to opt-in to texts. I ignored it. Finally, today, after a mid-meeting voicemail buzzed my phone from yet another call, I called back. A catty receptionist hung up the phone on me when I said "please take me off your list, I am sick and tired of the phone calls." I called back and she threatened to "file a police report" because I said I was "pissed." What? Lol! Because Midway Chevrolet doesn't adhere to unsubscribe requests and harasses former customers by phone, you're going to file a report?? LOL. I told the silly, frivolous woman to "go ahead." They need people that have an IQ above 40 to take angry customer calls like mine, especially when Midway is at fault. So, since Midway is apparently registered with this site, here's my advice to them: Stop leaving constant and nagging messages that say "Please call me back to discuss your Chevrolet" or "Great news about your Chevrolet" or the mysterious "Please call me back" with no other information given. I will never shop there again. Courtesy Chevrolet all the way!

Whitney Dausend

Aug 24, 2016

My first time buying a car was an easy experience. I am overall satisfied with the car I drove out of the dealership with and the service I was given.

Dusty Loeffel

Aug 23, 2016

I am always impressed how Hugh treats me when I come in for service. Exceptional service over the last 7 years.

Mel Chatwood

Aug 23, 2016

John Street and Mr. Ramsey did an excellent job selling me the new vehicle. I though I got a good deal. Thanks

Harry

Aug 22, 2016

Jason the service person was great. I came in to make a appointment for the next day for warranty service. He said that if I had time then he would be able to get the service done then, so I would not have to drive back up the next day. I use a walker and he told me to pull up right next to the waiting room so I would not have to walk to far. The service was done really fast. Then Jason brought back after service my car up to the wailing room so I could get back in my car again with no problem.

AnnaMaria

Aug 20, 2016

Not only did my service advisor take great care of my car but the people in the rental office took great care of me. Even after enterprise made a big error in not getting me a rental vehicle the chevy rental office stayed open late me for me to get picked up and get me a rental. Of course my service advisor waited to make sure I was taken care of.

carlos

Aug 20, 2016

Car was clean full tank of gas and ready to go they were helpful let help me load my tools up stay late until we're done with the transaction

Misterinb

Aug 20, 2016

It was my first time getting a car from the lot. We were looking at a few of the nissans, & I wasn't feelin it. Well someone came out of no where & showed me a car I never thought I'd be able to afford. But that's defiantly the car I wanted, they said they could make it work. & they sure did!!! I love my new car.

Brad

Aug 19, 2016

Brian Appleton really went above and beyond for me. He's manager of the service department. And he's a big reason why continue to go back

C Roth

Aug 16, 2016

Jacob V went above and beyond to see that my issue was resolved quickly and correctly. I will request him anytime I might need future service.

Eric

Aug 15, 2016

Had timely work done next day went in with leaky waterpump.

Ernest Wahlborg

Aug 13, 2016

This was easy to get my vehicle repaired. Thank you for taking care of me.

Julia

Aug 11, 2016

Nice dealership, great salesman. Finance was nice and easy, but you needed more finance people working on a holiday weekend. I had to wait a really long time after I agreed to the price for a finance.

Ernie

Aug 9, 2016

I love going to this dealer for service, fast and helpful staff

Jansin Tang

Aug 9, 2016

Daniel Was Quick! Service Was Fast! Wait Was Short! Couldn't Get A Rental, Because Agent Couldn't Get insurance To Tell Her We Were Covered! Other Wise Everthing Was Great! Thks JT

Mr. M

Aug 9, 2016

Wonderful place to visit and buy a car see Mr. Bill and the new 2016 Chevy Colorado

Tammy Ciammitti

Aug 7, 2016

Great service and a great place to buy a car. Went with my daughter to purchase a car. Thank you very much.

Albert Buruato

Aug 6, 2016

Always a pleasure to work with professional people.

Michael Mielnicki

Aug 4, 2016

Brian the service manager was fantastic. He listened to my concerns and had my best interest in mind.

Rocky

Aug 4, 2016

Very good costumer service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

RL

Aug 4, 2016

Great service, really show she cared, always followed up and did what she said she would do. Great experience. I would recommend Sarah and this dealership to anyone looking for a vehicle. Great job!!!!

Owhiskers

Jul 31, 2016

It had to be the easiest purchase of a vehicle I ever experienced. I would most definitely recommend Midway to anyone .And they are still contacting me to make sure I am still happy .

Brien Perkins

Jul 30, 2016

I went in for an oil change and they found a recall item and did it all at the same time

N Cherry

Jul 29, 2016

Good job! My service attendant was experienced and took good care overseeing the repairs.

Karen Poulsen

Jul 26, 2016

Grate job. Resolved all but one problem, that was explained why .

Richard Wendt

Jul 26, 2016

The service was great, Dragon Perikic is a great service agent.

Eleana Cutlip

Jul 23, 2016

Bryce is one of the best and hardest working sales professional I ever worked with in buying a car. He is genuine and truly cares. I would refer both him and Midway to all my friends and family members.

Tiffany

Jul 23, 2016

Wonderful place. Everyone is funny and kind. They go up and beyond to make sure you get the best deal and are satisfied.

charles p hayek

Jul 21, 2016

I thought every one was helpful and kind and funny all at the same time.

Kimberley

Jul 21, 2016

This was the least stressful car buying experience I have had in a very long time.

Gary Erbstoesser

Jul 18, 2016

In addition to the fine service and phone calls to keep us informed as to how the repairs were going, we got our truck back clean!!! :)

Erin

Jul 17, 2016

Everything was great. They were able to work with me in getting my dream vehicle.

Tsosie

Jul 17, 2016

Dealership personal was friendly and honest. They help and walk me thru approval on my new 2016 Chevy Silverado 2500

Toddinaz

Jul 17, 2016

They got me in on short notice and took care of my issues. It took a while , but that was expected because it was a Friday and everyone else needed to be dealt with first.

Richard T

Jul 15, 2016

Had oil changed in my 2015 Z06 and Zaktec treatment. I could not be treated better by Dragon and Dan Joyce, they are the best.

Kathryn Stokes

Jul 13, 2016

My service experience was amazing! The gal I spoke to schedule the service went above and beyond to answer my questions on specialized service for my car. Brad in service was very accommodating and very personable and took the time to review everything with me. I really appreciated the extra time that the woman in the loaner department took with me to explain the new technology with the temp. car they provided during my repair (I wish I would have gotten her name - really professional and very nice).I liked watching the interactions between the employees and customers and the employees with the employees - made me feel that the crew at this location really is a team and that is very refreshing.I will recommend Midway to my friends for their vehicle needs as they are that awesome!

John Leski

Jul 12, 2016

Midway Chevrolet was a great experience from start to finish. Joe Harjes in the Internet department was the best salesman I've ever dealt with. Highly recommend doing business with them and especially with him.

Davina

Jul 11, 2016

My service with Midway, has always been fantastic.My car service man Brad , always goes out of his to ensure my car is maintained properly an works with me on things my car currently needs an things my car car can wait on.

Michael

Jul 11, 2016

The service was very good they informed us on what they did to the car and gave us the best price on what we needed.

Chevy4Life

Jul 11, 2016

Great team work!!!!! Would recommend to EVERYBODY! Go to Midway!!!! Best Chevrolet dealership in Arizona!! Their entire team went out of their way to take care of everything I needed!!!!

Coletta

Jul 8, 2016

Thanks for the great customer service. I am still waiting for seat covers that suppose to be sent to me.

James Bissenas

Jul 5, 2016

Besides my radio bezel being broken more after checking to see how much it would cost the whole experience was wonderful.

Manny martinez

Jul 5, 2016

It was a good experience and I would recommend this dealer to anyone who is looking for a great car.

Mark

Jul 5, 2016

Took a while to get an oil change but they did find and replace under warranty a battery that was going bad. Their car wash seems to be broke a lot. Over all it worked out good just not the quickest place for an oil change.

Stacey

Jul 4, 2016

Was quoted 49.99 for oil change but when I paid leaving I had to pay 79.99.

W. Woldw

Jul 3, 2016

Overall a good experience and a fair price. The process always takes longer than you woul like, but it was reasonable.

hendrik

Jul 1, 2016

they went out of their way to give me what I want,it is not fun to buy a new car in phoenix, az, because of the heat,

08dodge

Jun 29, 2016

great experience, Alissa went above an beyond her job to get me into the truck I wanted. very satisfied with trade in value of my old truck, well shop at midway again

Gmc.luckyme321

Jun 29, 2016

Jeff was an outstanding serviceman, polite, happy, and good customer relations. He went over inspection sheet of my vehicle before getting my oil change.

Odie66

Jun 28, 2016

Midway Chevrolet always are top of the line friendly and willing to help in any situation. The customer has to due its due diligence and make sure there are no duplicate service which I avoided by asking questions. You can't go wrong with Midway!

Darlene Sharp

Jun 27, 2016

I bought my car in 2012 from here and have been having it serviced from you ever since. I would appreciate if the sales person would stop calling me like we have ask for many times. It is very annoying. When i'm ready to buy a new car I will check Midway out but in the mean time please stop calling.

Gene Gaylor

Jun 27, 2016

Great service from Hugh. Service was first class.

Georgeene Barba

Jun 26, 2016

The only thing that did not happen was the vehicle was not washed at the end of the service.

Jeff Calvagno

Jun 26, 2016

Hugh my service Mngr. took good care of my vehicle. Was prompt and efficient. Good job by all

Jerry Rapeta

Jun 22, 2016

Awesome service from Daniel Castillo, as always. I am completely satisfied with the customer service and service to my vehicle. Thank you!

Carolyn

Jun 20, 2016

Mike G was super helpful and very professional. The rental car process was perfect. Lots of friendly helpful staff that actually took a minute to talk to you. Great dealership.

Darren Knight

Jun 19, 2016

Fast, courteous and professional! They took excellent care of me while I was there and made sure my vehicle was ready to go.

Christine

Jun 17, 2016

This dealership is truly terrific! My repair was finished early. My experience was relaxing in their waiting room with a latte, wifi and tv!

Barb Bonham

Jun 14, 2016

I actually had an appointment with Jorge in internet sales at Midway Nissan. But when I saw Midway I pulled in. I asked for Jorge and they sent me to Jorge in internet sales - coincidence? So we started in looking at available vehicles. I asked Jorge to see how much I would qualify for before we started and I felt he was happy to accommodate my wishes. So we searched only the vehicles I could afford. At no time did I ever feel pressured to buy more than I could afford. We went back and forth a few times, but overall I feel that everyone I dealt with was actually excited to get me into a new vehicle and helped make that possible. I truly will be recommending your dealership. It was bustling with people coming and going. But everyone was friendly and seemed to enjoy their jobs and co-workers.

Tom Wastak

Jun 13, 2016

Dragan was my service contact - OUTSTANDING communication.

TRAXX

Jun 13, 2016

Jeff in the service department was exceptional! From the way he handled the communication on the phone to reserving me a loaner to handling my issues. Very happy and will request him in the future.

Albert N Buruato

Jun 11, 2016

All was great but I sent my brother over last week to buy a truck. Which he did. As my referral I was promised $200.00. When he tried telling them about it they brushed him off. I've bought 5 trucks from your dealership in the pasted 12yrs. I did not think that this is the way you do business. Very disappointed.

Barbara Smith

Jun 8, 2016

Got a great deal on a brand new vehicle! Service was great. Bryce helped me with everything, and made sure I was completely satisfied, which I definitely was. Recommending to everyone I know.

Zenaf.123

Jun 5, 2016

Mike and Megan and Samuel and everyone there are friendly thy make You feel your part of there family I could say. Job done in timely metter and excellent, and it's a dealer they have to do a good job :-)

Helen

May 31, 2016

Had a wonderful time Not a problem with anything I got a great deal Ok on a new car

Jessie Lloyd

May 30, 2016

Not a big thing.I decided to wait for my car in the waiting room. I had been there for about 3 hours and was watching a TV show that I was actually interested in and the service manager came in to the waiting room and changed the channel,Other than that, no other problems. My car was ready at the time promised!! Awesome job!

Bob Ravenscroft

May 29, 2016

I had a wonderful experience: friendly and knowledgable sales team; efficient closing; the whole purchase of the Silverado 3500 was a joy!

Garcia

May 28, 2016

They are awesome and I would recommend them to everyone

MrsDavis33

May 28, 2016

My sales man Isreal was great respectful courteous and patient. He was understanding and we were able to help each other. Up until this one finance lady I believe her name was Lisa... She was unpleasant and not so understanding. But overall I gave them four stars because most of the staff was nice.

Moose

May 26, 2016

Jeff the service advisor is really a great person to go to when servicing your vehicle. He takes great care in what he does, very cosiderate. Just a great person.

cody

May 24, 2016

sell prices on their trucks Way Too expensive . unwilling to do any real honest negotiating. I was able to purchase the exact same truck elsewhere for several thousand dollars less. Too bad. I used to like doing business here for many years. Very disappointed

Fred Hawley

May 24, 2016

I could not be happier with the service department at Midway Chevrolet. They are all great guys, and Hugh has remembered my name from day one.

LisaAnn

May 23, 2016

Bernard is the best! Midway Vhevy had had my business for the last ten years. Service is always fast and efficient.

Bob S

May 14, 2016

My second purchase through Commercial Sales. Jim, Matt and Brian have always been exceptional to work with. I like new vehicles but have traditionally disliked the purchase process. These three gentleman have changed all of that - no hassle, straight forward, factual throughout. I wouldn't have it any other way and will keep coming to see Jim, Matt and Brian for my future needs when purchasing a new vehicle. Awesome work guys.

Rita Cummings

May 14, 2016

My experience with Midway Chevrolet was excellent. I like driving Chevy cars cause they have new safety features and great gas savings. I also like the Sales Customer Service, Barnard did a great job by helping me a whole lot getting me into a 2016 Chevy Malibu. Overall Midway Chevrolet has been real good to me within the last year. Thank you

HOS

May 11, 2016

I recently purchased a 2005 Hyundai XG350 for my wife. It had a couple minor issues. Hugh Abbott called, got the car in for repairs, was done in a couple of hours, and my wife couldn't be happier.It's people like Hugh that keep us coming back to Midway.

Micrichall

May 11, 2016

We buy a new vehicle every 2-3 years, and as expected, the wonderful team at Midway didn't let us down. Our salesman Bernard and Lucy in finance took care of us in a timely and professional manner.

zzzzz

May 11, 2016

Helped me set up blue tooth and explained all accessories. I had a problem misunderstanding something and he helped me out again when I came in for oil change. Helpful person!

B. K.

May 9, 2016

My buying experience was exceptional - courteous, friendly and low pressure. I would buy again from this dealership.

Joe Pane

May 9, 2016

Hugh and the service department always provide excellent service to our vehicles.

Bea Hill

May 9, 2016

My sales person-Bill West -helped me find the right truck with what I wanted on it. It was a quick sale as I knew what I wanted and Bill helped me find it. I think I will have this truck for quite awhile as my old truck was bought at this dealership 11 years ago.

Pam

May 5, 2016

This is the second car I've bought from Midway!!!!

Jeremiah rogers

May 3, 2016

Everything went smoothly and the repairs to my vehicle were done at a top notch standard.The service professional Jeff was great throughout the whole process.

Mark

May 3, 2016

Superb all the way around, from the initial phone call, to the courtesy shuttle, to the final repair and pickup of my vehicle.

Algene and Lucia Cole

May 1, 2016

I love the professional experience we had, I will shop there again.

George Cushing

Apr 30, 2016

Oscar was courteous , professional, & the work promised was done on time and in a quality manner. A loaner car was provided for our convenience which was much appreciated. We will highly recommend this dealership with no reservations

briandavaldez

Apr 30, 2016

muy buen servicio y el alan gomez nos explico todo acerca de nuestro silverado, recomendare a mis familiares y amigos a midway chevrolet y a nuestro vendedor luis alan gomez.

R Smith

Apr 27, 2016

Great overall Service with this purchase. I would definitely recommend Midway Chevrolet to family, friends and coworkers.

David Gironda

Apr 27, 2016

Tried to go through long long-time serviceman Al Gaffney, but he is on medical leave. New to the service department, Jake Valentino was in training, I thought might be a problem with my long history with a Pontiac Vibe GT 2010 there (dating back when Midway Pontiac was across the street, with Al Gaffney) but he was very helpful, understood all the needed maintenance, advised me of options, and listed all work needed. Then rather than have me wait and come back the next day, he arranged for a loaner car. Next day he called earlier than estimated completion time, to let me know that all work was completed except for a factory recall part replacement that had not arrived, so it would be later for pick-up. I learned that Mr. Valentino was a recent Veteran and applied to Midway for a lesser detailing job, but was recognized to have potential as a Service Writer, and was wisely hired for that position.

Florentino

Apr 26, 2016

Overall a fast and friendly experience, i would consider recommending to someone else in the future!

Torcivia Family

Apr 20, 2016

David Rodriquez helped us purchase a vehicle for our son. He made the car buying experience very pleasant. He was very helpful in finding a vehicle that would fit our budget as well as the type of vehicle that our son needed. Our son spent 13 years in the Marine Corp and just got out and needed a vehicle for his family and transportation to work, etc. Thank you David and thank you Midway Chevrolet

CP25

Apr 20, 2016

So, I'm new to the area and had to get rid of my car miles and miles away. I shopped around, but this place I didn't leave. Frank was funny and he really worked in the budget I was set on. Do not settle for less, they'll work with you, and I drove out of the lot with my new Cruize estatic. They could get rid of the gong on new purchases though, not because it isn't fun, but I was pretty embarrassed. Great crew.

Satisfied customer

Apr 18, 2016

Hugh was great from initially explaining the possible problems with the vehicle and patiently answering my questions to final resolution and prompt follow up.

satisfiedcustomer

Apr 18, 2016

I wanted to thank Ali Mohkami, Jay and Abe in finance, for a professional and enjoyable buying experience. After becoming frustrated with another dealership the team at Midway located the vehicle I wanted with no hassles. Their no pressure approach and vehicle knowledge, made my choice of car and options very easy. This is the third car I have purchased through this dealership and I will be back.

Yvette Cedillo

Apr 17, 2016

Understanding and helpful to our needs. THANK YOU FOR YOUR HELP AND YOUR BUSINESS

Etf3932

Apr 16, 2016

I couldn't be happier with my experience at Midway Chevrolet. I was referred to Gil Martinez and he went above and beyond to make my purchase of a gently used Equinox a pleasant experience. I told him what I was looking for and he located the perfect vehicle for me. I would recommend him to any one who is looking for a new or pre-owned car. Finance Mgr. Ben Garland was awesome as well, making the paperwork experience as streamlined as possible.

Ana Nevarez

Apr 14, 2016

Our experience was AWSOME the sales person explain everything in detail, and the finance department did an excellent job! I will definitely refer this dealership to our family and friends.

Russ Gill

Apr 11, 2016

I purchased a 2016 Corvette Stingray at Midway Chevrolet and could not be happier. I have had a previous vehicle serviced at this dealer on a number of occasions and always left completely satisfied. The sales process of my recent purchase surpassed my expectations from the salesperson to the managers in every way. I know I wasn't an easy customer to deal with, but they were professional and patient throughout the process. I would definitely recommend Midway Chevrolet.

Taylor

Apr 11, 2016

I was definitely nervous buying my first new car from a dealership. Midway made it easy and got me the car and the deal I was hoping for in only a few hours.

GTO owner

Apr 11, 2016

because there was another issue with this service experience, and GM itself made that rother issue rght, and I did not pursue this part of it with GM at that time, I have decided to remove the review. I wish I could tell everyone what happened and also, that there are good places out there (Liberty), but I have decided not to in this forum. Thank you for giving me the opportunity in any case, dealer rater.

Lisa

Apr 10, 2016

Joe was more than patient with us as we were sure we were buying, just not which vehicle.

Gabe Ortegon

Apr 9, 2016

I'm still ecstatic about getting my 2017 Volt through Midway Chevrolet. I looked everywhere in the Phoenix area and Midway was the only dealer who would order this, getting me below MSRP, in February. Jorge Solis was my salesman who took care of me. The total time only took about two hours and that was it. When the car arrived the dealership, Jorge delivered the volt right to my house. Now that's service! I just had them install window tint and it looks great. People, this is the "Go-to" guy who I highly recommend.

James Miller

Apr 9, 2016

Jeff treated me with respect, is a knowledgeable service advisor, helped me with my needs, advised me of upcoming issues to keep an eye on. Jeff was honest with me, and that is VERY much appreciated. Thank you, Jeff

Kevin Huff

Apr 7, 2016

We were in contact with several dealerships throughout the buying process. We chose to purchase at Midway because Sarah was upfront and honest with us. We were glad we did because when there was a minor incident with our truck before delivery, everything was handled professionally and fairly.

Kelly

Mar 29, 2016

We have bought 5+ vehicles from this dealership. Great customer service. Love their staff. Staff like Daniel, Dragan, Hugh and Gil makes the dealership what it is...I'm loyal to Midway.

J. Garcia

Mar 28, 2016

Our initial sales person was ok but we felt he kind of dropped the ball. I had trouble getting a hold of him and trying to get a status update on our purchased vehicle which hadn't arrived to the dealership yet. Luckily for us, another salesman Zachary Thrasher picked up the ball and ran with it! He was attentive, professional, courteous and sencerely wanted to ensure we were happy with our purchase and experience. And quite frankly we most certainly are happy with our purchase, and overall experience. Mr. Thrasher more than made up for what could have been a less than favorable outcome. And I wouldn't hesitate to recommend him and the dealership. They've certainly earned our future business, Thank you Mdiway Chervrolet and thank you Mr. Thrasher for the deal and great customer service.

CarGuy

Mar 28, 2016

Scott Zolnowski and his sales staff went above and beyond to make this the best purchasing experience ever!!! THANKS MIDWAY FOR THIS EXPERIENCE!!! WE WILL BE BACK

Mr. Horton

Mar 27, 2016

This dealership is amazing, people, service , the service department just overall Fantastic!

Jerry

Mar 26, 2016

I took in my Silverado for some work and Daniel Castillo did a great job helping me out. He was quick and straightforward. I'll be back for service here.

Toni Paxton

Mar 24, 2016

Experience was great and Gerard the dealer I dealt with was very knowledgable and entertaining during the whole process. He was easy to talk to and listened great to what we were looking for.

Tania

Mar 24, 2016

ABSOLUTELY the worst car dealership i have EVER dealt with!! Was in to look at a used car march 18th they looked at my trade which was like new and only had 11k on it. I didnt want a 40k car so i passed. The manager Scott contacted me on mon. Wanting to know if i changed my mind i said no. Long story short we ended up on a VERY specific new cheaper new car a chevy spark, we agreed on a price on my trade and cash to boot on the phone, told me to come in we would get it done!! then the salesman Edwin TEXT (IN WRITING ) a little later to set up a time to come get the car. I TEXT back confirming the car, model, COLOR and package. He TEXT back confirmed it was THERE getting detailed and inspected, and to be there at 10 am next day. I showed up early (CONVIENTLY NEITHER the manager i dealt with or the salesperson EVER showed up for work). Again short story, i got the run around on the price NOBODY would do what i was told OR WHAT i had in writing, AND the car NEVER EXISTED!!!! They NEVER even had the car !!! AT ALL!! I still can not BELIEVE a company would do this i am dumbfounded. I can see MAYBE pricing issues, but i DROVE 2 HOURS each way and wasted ANOTHER 2 HOURS while they tried to "figure this out " for my new LIME GREEN car and it DIDNT EXIST!! WHAT A SCAM this place is. NEW MANAGER David was to try to find " my new car" and get to the bottom of this, yep GUESS WHAT NEVER EVEN CONTACTED ME!! Just a note as to BUYER BEWARE. Also on all their used cars the window sticker looks good BUT they tack on almost 3 grand to the price with DEALER COSTS by the time they are done. WATCH OUT!! OH and by the way i went 2 days later on a 5 hour drive to a different dealership and picked up a new car EXACTLY as i wanted for EXACTLY what i intetended to pay. The DIFFERENCE IN DEALERSHIPS ARE DAY AND NIGHT. I am currently working with the better business Bureau, and the chevrolet corporate office concering this issue . I will make sure this doesnt happen to someone else . VERY SAD when companies think they can pull this crap!!!

Alfonso

Mar 23, 2016

The customer service was great. Alfonso did everything he could to get us what we want. We left with a 2016 equinox.

Bill

Mar 23, 2016

Service provided was what I expected with everyone being very polite and informative

Garnette Harrison

Mar 23, 2016

Service advisor Dragon Perikic is very helpful in assisting with our problem and reassuring us that we do not have to worry about the problem with our 2014 Silverado. Dragon always promise us that it will be taken care of and peace of mind. We are appreciative of Dragon and Midway Chevrolet for our needs in making sure we have a dependable vehicle to drive. Thank you all!

Audra Wilson-Smith

Mar 22, 2016

Frank Moreno was an exceptional salesperson. He was too pushy or forward and remained with me the entire process. I was in the dealership much longer than I had anticipated (I was going to fill out papers and wait for them to call me) but I remained with my 4 yr granddaughter until the deal was done....once I sat down with the accounting person Frank entertained my granddaughter keeping her occupied until I was done. We were there from 6:30ish until after 10pm. Frank was great, and so was his manager (I don't recall his name) who listened to me...understood my needs and had me in a vehicle I could afford and feel great about driving me and my granddaughter around our new home town in (we moved here from Niagara Falls, NY Feb 2nd).Thanks Midway for making my car buying experience memorable in a good way. I will recommend you to everyone I meet who is looking for a new or used car!!!

ernest gabbard

Mar 21, 2016

this is the third truck I have bought from midway always pleasant people to deal with

Joe

Mar 20, 2016

Great experience. The whole team and crew were excellent. They made me feel at ease and they made it simple. I would highly recommend anybody Midway Chevrolet for any new used or car service.

Leonard Cienfuegos

Mar 19, 2016

Sarah took great care of us, and was straight forward with all that was happening.

Ron Andrews

Mar 17, 2016

The people at Midway were very cooperative & I'm extremely happy with my car purchase.

Dennis Nebrich

Mar 16, 2016

I had the 10,000 mile service completed on my 2015 Traverse. Very happy with the service.

Sonja

Mar 16, 2016

My time at Midway was stellar. Bill West and the rest of the staff created a great buying experience.

Tim Seddon

Mar 16, 2016

My service advisor Hugh Abbott is the reason I keep coming back to Midway.

Tricia Nawrot

Mar 16, 2016

Sarah was amazing! She was very Professional, Friendly, and really listened to what I was looking for in a vehicle. I appreciate all her help in purchasing my new vehicle!

keisha c

Mar 15, 2016

pretty good repair shop. I have been going there for years, and I can only speak on my service advisor Dragon. He is awesome, and it really pays to get those services done when recommended, because listening to my advisor on maintenance has kept my car running since 2005, and I have only had two breakdowns. Thank you! Midway............!

Kellogg

Mar 15, 2016

Jose Perez was kind and patient. You went above and beyond trying to make me happy. Doublechecking things for me.

Kirby

Mar 15, 2016

Always go above and beyond. Excellent Job !I will highly recommend this Dealer. Well Done !

Melissa and Gerald Lester

Mar 15, 2016

Midway did an awesome job at getting me in the truck I wanted, at a price that I could afford. The sales team, and finace department worked together to put me in the truck of my dreams, and I could not be happier.

Michael M

Mar 15, 2016

Hugh Abbot really did a great job making sure we paid as little out of pocket as possible. All issues addressed and done right! See Hugh he'll do right by you!

Paul Reeves

Mar 15, 2016

The courtesy and professionalism is beyond expectations.

perla padilla

Mar 15, 2016

I would take my vehicle back to MIDWAY every time my vehicle needs repairs people are friendly and the service is fast

SANDY G

Mar 15, 2016

HUGH IS THE MOST COURTEOUS REP IN THE CUSTOMER SERVICE AREAFOR TAKING CARE OF REPAIR PROBLEMS. I ALWAYS ASK FOR HIM

Stacey

Mar 15, 2016

We were very pleased with the process from start to finish..... and the employees were all very helpful

Todd B

Mar 15, 2016

From the time I arrived, I was greeted by a sales person. I identified what I was looking to purchase. The sales person immediately identified what the dealership had in inventory and asked if I would like to view the vehicle. I did, however I was unsure about the color. I asked if I could take the vehicle to my wife for her to have a look. They obliged. Once we agreed upon a price, I interacted with several different departments. Each one escorted me to the next department until I drove off in my new vehicle. I had to return the vehicle for some aftermarket installations and I had one point of contact who also took it upon themselves to take ownership to provide a truly exceptional customer experience. This was my third GM product, having purchased Lexus, Audi, Volvo, and Acura products as well and this dealership functioned better than any of my other purchases. The overall experience surpassed my expectation by far. I would definitely buy another vehicle from them.

Norma

Mar 14, 2016

Great service as always, this is our 3rd car we buy in this dealership

cyntia kennedy

Mar 13, 2016

great service and friendly service writers. The employees were very courteous and helpful so that my visit was not a burden on me.

Stephenie Perrington

Mar 10, 2016

Very professional staff this is my second new car I bought from midway chevrolet and every time I have been there I was taken care of not only were they wanting to make money but they also made sure I got the best deal as possible for the car financing awesome job midway chevrolet

Cynthia Rabe

Mar 6, 2016

Hugh has taken care of my two cars for years. His customer service is top notch and always makesmy experience at Midway very pleasant and easy. I always look forward to the great care I receive when I bring my autos in! Thanks Hugh for being there for me!

Laurentin Walker

Mar 4, 2016

I took my vehicle in for a repair. It was not repaired, nor have I been contacted with any details about future repairs despite calling and leaving messages with my service adviser. I would not recommend this dealer for service.

Marilee Clark

Mar 3, 2016

I called late in the evening in need of a repair. The Midway team was quick to explain their process and get me a rental. They also kept my car an extra day for no charge because i had to work late and couldn't pick it up. These people are always friendly and knowledgeable. I will always take my car here for repair.

Teri

Mar 3, 2016

The dealership handles their sales and service beautifully. It would be nice if they had a better waiting area for customers. I feel banished to a back room, when they have enormous space for sales. I have been to other dealerships that give you a large selection of free food, and have a large lounge, which makes it easier to wait, here there's coffee, water and popcorn. Definitely could use some improvement.

Angelica Lopez

Mar 1, 2016

MY SALES PERSON WAS VERY HELPFUL AND MADE US FEEL VERY COMFORTABLE. I AM VERY HAPPY WITH MY PURCHASE

candy kenney

Mar 1, 2016

Had my car repaired, fortunately it was under warranty. Looking into safety recall also on my car

Anonymous

Feb 29, 2016

Everyone went out of their way to make sure we were given exceptional treatment! I wish I lived closer so that I could experience this level of service during the life of my vehicle (drove from California to purchase me car).

Harold Johnson

Feb 28, 2016

Holistically, a very pleasant experience as far as car buying goes. Everyone at Midway was very helpful and professional. They tried to make everything right with every issue that arose. They completely lived up to their part of the agreement. And that ain't no bull.

Marilyn Waters

Feb 25, 2016

Regular check up - took care of me and my car. Thanks Al and the rest of the service gang.

Armando and Elisa

Feb 24, 2016

Meet great people ready to greet and take care of what services you may need one of the greatest experience we have encounter. We were pleased also in the timely matter our services we taken care off. Thank you to each and everyone we encounter. We love you all.

Bianca

Feb 24, 2016

Being a first time car buyer I was very nervous about what I was getting into but the staff at Midway were extremely helpful and honest! They made me feel comfortable. Sarah was awesome & so was Mason. I'm glad that I purchased my brand new sonic here at Midway Chevrolet! It's an experience I'll never forget. Great customer service!

Douglas Amos

Feb 24, 2016

Jeff the service advisor was extremely helpful, took care of everything.

sean guzman

Feb 24, 2016

Very outstanding customer service was treated the best way possible salesmen really helped me out on purchasing a new vehicle will recomment to others.

Tina Carter

Feb 24, 2016

They are very friendly and helpful I will recommend them to my friends and family. They make sure you are happy with the purchase of a new car.

Mike

Feb 23, 2016

I'm grasping for straws at this point because I feel like I have received 800 survey requests after buying my truck. The dealership could used a face lift.

Mark A Vogel

Feb 17, 2016

Excellent service! My advisor handled my service in a timely manner.

Michael Walfoort

Feb 17, 2016

Everyone was pleasant. Service was quick and my car was ready when they said it would be. Great experience.

William Xavier Cook

Feb 17, 2016

Midway insure that no stone is left unturned. I brought my Corvette in for routine maintenance, however due to the competence of the technician it was discovered 8my water pump was defective and needed replacement. I was First Informed of the issue and was able to negotiate with my Service Advisor to have the issue corrected. My Service Advisor (Brad ) also discovered that one of the cells in my battery was defective, he looked up my vehicle history and discovered that I had purchased the battery from Midway Chevrolet and that it was still under warranty. Brad had my battery replaced with a completely new one. Had either of these conditions not been discovered, I could have been stuck and disabled in an isolated area near Globe, Winslow or Quartzsite Arizona waiting for a Tow Truck in 110 degree heat. I appreciate the quality and professionals at Midway Chevrolet. BTW : I was driven home during the service and then brought back to Midway after the service was completed to pick up my car.Excellent Customer Support!

Daisy

Feb 16, 2016

Francisco was more then exceptional! The car buying experience was fast and easy thanks to the Midway Team!

L Mac

Feb 16, 2016

Never had a bad experience at Midway Chevrolet in the three years we have owned our Equinox.

DON E BARLOW Sr DO

Feb 15, 2016

This Dealership stood behind the extended warranty ! There was a little confusion at first, then the Service manager cleared everything up.The Customer Service was excellent, everyone was courteous and respectful. I am very happy with this visit to Midway Chevrolet !

Reyberg

Feb 15, 2016

Great place to have any vehicle serviced. The writers are friendly

Katie Booth

Feb 14, 2016

The dealership took great care of me. I was provided a loaner car over the weekend and my car came back to me fixed from what I can tell so far and they even washed it! Jeff was amazing! Alex Padron (the man who sold me the car) also recognized me and came out to say hello and ensure I was taken care of. These guys are wonderful and an asset to the company!

christine

Feb 13, 2016

As always my service advisor was Great. He is attentive and suggestive yet not pushy. He makes sure I am aware on what service is needed on my car.

Denise

Feb 13, 2016

Excellent customer service, repairs done properly. Always professional.

DJ

Feb 13, 2016

Overall was a great buying experience. The service department is efficient and on point.

Kathy Bowers

Feb 13, 2016

Good service would have liked better communication on the status of the repair

Pat sardina

Feb 13, 2016

Midway Chevrolet was perfect to deal with and the service dept was perfect on work and promptness they go and put the customer first

Travis Brown

Feb 13, 2016

Everyone is amazing...they are a great team i plan on going back for a long time everyone was helpful and friendly

william fumicello sr

Feb 13, 2016

Hunter Rhoades was a pleasure to work with in this purchase

Zeda Steele

Feb 13, 2016

I took my car in for service and there were repairs gone for the heater. I have to assume the repairs were done correctly, the heater was working when I left. As to the quality of the repair I have no idea, I have to rely on the integrity of the service men.

Lil Red

Jan 21, 2016

I cannot give enough kudos to Midway Chevrolet. We just moved to the Phoenix area but we have had a great experience with the service department & now the sales department. We were givenexcellent information on the car & it features and will receive timely reminders of service schedules.We felt a warm, friendly atmosphere during our visit to Midway Chevrolet both on the sales & financing of our car. We would highly recommend it for all of your needs.

REDHOTC6

Jan 12, 2016

They take great care of my 05 Corvette and my 95 Impala SS. They always give me timely recommendations to keep them running great! Thanks Midway for great service!

ambrady2713

Jan 9, 2016

Everyone needs to buy from Midway Chevrolet! Everyone is so welcoming and I had the best experience. They're extremely accommodating and kind! I had the best salesperson, Ali, and he was absolutely incredible. I love my car, and the finance department, along with the sales manager, Cory, we're fantastic. I can't say an ill word about this dealership! Thank you Midway Chevrolet!

JMS

Jan 1, 2016

Just want to let folks know that Gil's handling of potential customers, customers who have completed deals with Gil and Midway Chevrolet in north Phoenixand interaction with the Fast Glass Corvette Club is far beyond the "norm", when it comes to customer service and how he represents Midway Chevrolet! Most of the staff that I have encountered, whether in the Showroom, the Parts Department or Service Department, have most always been helpful and friendly. If you are in the market for a new or used C7 or other generation Corvettes, this is the place in the Southwest! No matter what make or model auto you would like, Midway has the resources available to get it for you...and you'll enjoy the experience...including ringing the Gong when you sign the deal!!! So contact Gil or Midways Parts or Service Departments if you are need of anything in automotive. I am an ASE Master Certified Tech, NHRA semi-pro touring drag racer, Corvette(s) owner and business owner in the Valley of the Sun. I trust Gil and his team for Sales, Service and Parts, when I am in need.

EMTNEST

Dec 17, 2015

Had my 2004 Corvette serviced at this dealer service center and they performed all that was asked and did not try to add service that was not needed or required. Sales team always friendly and helpful. I would not only buy a automobile here but would continue with service.

JohnnyU

Dec 17, 2015

The car is a 2012 Corvette and uses Mobile 1 oil. I had the oil changed twice before leaving Tacoma, Washington and the last time it cost me over $100. I expected the same thing from Midway and was greatly surprised by what I got for what I had to pay. I won't say what I paid but it was quite a bit less. Oscar was very easy to work with and got the job done in a short amount of time. I really have nothing I can say bad about this experience.

Bob

Dec 13, 2015

Working with Midway is like dealing with a trusted friend. They are professional, courteous, knowledgeable, and personable. We were extremely satisfied. They made it convenient for us, and we feel like we got the most for our money.

drkeeling

Dec 12, 2015

I've had standard service done as well as "problem research" and, in every case, they have been thorough and fast. Did a transmission recall, found and fixed a dashboard squeak all in a single visit. They've always picked me up or drove me home or provided a rental. Even just dropped by on my way to work because my tires were low and they escorted me straight back to the bay where they filled my tires and I was on my way in 5 minutes!

HappyCustomer

Dec 1, 2015

One of the greatest experiences buying a car ever! Ali was knowledgeable & helpful with my needs when deciding to purchase a car. Go see Ali!

mediaman

Dec 1, 2015

Ali was very helpful, patient and even funny. Took his time as I had to make multiple trips while trying to make the best decision possible. He worked to understand my needs and worked with my budget and was never pushy.

Ezekiel Solaiza

Nov 11, 2015

It was a great experience, The people their where really nice. Thanks Midway for my new car!!!

Robert Fuller

Oct 27, 2015

I had been trying to get my corvette in for its second oil change for a couple of weeks with Dragon our club service advisor. He had not returned calls for two weeks. It was a rain day I did not have to work so I just figured I would drive over and meet with him directly. When I got there as usual he was busy with other people and not available. Another advisor came up and I told home what I had been trying to get done for two weeks. Jason Laine took my info checked my car in and got it in and services very quickly for me. It was the best experience I have had at the dealership so far. Our club service adviser is just way to busy anymore and our club is getting quite large and I am sure we are not his only customers. Jason is now going to be my new service advisor even thou he does not have the title as club advisor I am going to pass it on to other members that may also having issues with Dragon in retuned calls and him being over loaded. Thanks again to Jason Laine and I look forward to working with him in the future. Robert Fuller 2014 Corvette Stingray 3LT Z51 yellow with racing strips

gmarsh

Oct 14, 2015

After looking at several other dealerships, and dealing with other sales associates I was referred to Gil Martinez at Midway and am so grateful. He was able to keep my payments at the price point I needed and was so encouraging. Being a single woman I always feel that car salesmen treat us differently and I really appreciated the honesty, and overall positive attitude. THANKS GIL!!!

Dean Wilberscheid

Oct 12, 2015

A/C in truck did not work, thought it was fixed but failed again, back in service 2 nd time in 3 days.

Bowers Michael

Sep 21, 2015

Services were good. Got me out in time for my doctors appointment as promised. You should get there early or make an appointment.

Bob

Sep 19, 2015

After going to 4 or 5 different dealers, and in one case, having my keys hidden, I got a call from Gil Martinez. What an awesome pitch. We got a beautiful, Certified Pre-Owned 2012 Malibu. Got it, and got a good deal. I won't go anywhere else. It's a long drive, but worth it!

Gesdia

Sep 16, 2015

Great place to buy a car. They will do everything they can to get you in a vehicle. AND the selection is fantastic.

Donforreal

Sep 13, 2015

I was looking for something particular and located it online. It so happened I had 2 options at this dealership, the one I really liked I ended up getting. I also got it at the price quoted online plus a discount for filling out a simple online questionnaire. I was in and out in 4 hours (after a bit of agonizing on my part over warantees) but it is an EV so I came back the next morning to pick it up fully charged,I didn't even have to wait till it was open. I would definitely recommend.

Car mab

Sep 12, 2015

Gil Martinez made the experience as painless as possible. He did his research and he was able to answer all my questions. Oscar in the truck after market department also provided excellent service.

Marilyn Waters

Aug 30, 2015

As always Al was AWESOME - took care of my car issues and was a big help!

footguy15

Aug 16, 2015

On my 3rd new truck in 5 years, they keep making me happy.Service department always strives hard to do their best.wanna give a shout out to gil Martinez who always makes it smooth in a purchase. and sam who is in service who pays special detail to listening to the customer and the need of the vehicle.thanks again midwayM Key

Mrs.Noriega

Aug 15, 2015

WELL, I WORK A REAL BUSY SCHEDULE AND I HAD CAR PROBLEMS(BATTERY,DOOR LOCKS) SO I TOOK IN MY CAR TO MIDWAY ON BELL RD. "DARLENE STEFFEN" WHO HELPED ME WAS AMAZING. IM NOT TO EASY TO PLEASE, BUT I GOTTA SAY SHE WENT ABOVE AND BEYOND. I WAS SHUTTLED TO MY JOB AFTER LEAVING MY 2014 CHEVY CRUZE UNTIL MY CAR WAS DONE. TIME CAME AND I WAS NOT ABLE TO PICK UP MY CAR WHICH I NEEDED TO GET HOME AFTER WORK( 7 PM) SHE WENT OUT OF HER WAY TO GET MY CAR BACK TO ME HERE AT MY WORK!!! AS MY JOB IN CUSTOMER SERVICE, SHE AMAZED ME KNOWING I'D DO THE SAME IF I HAD TO.. BIG THANKS TO HER AND MIDWAY FOR TAKING CARE OF MY CAR ISSUES. AND PLEASE LET DARLENE KNOW WHAT A GREAT PERSON SHE IS TO BE WORKING WITH MIDWAY. DEF A 10 FOR HER. AND BIG THANKS FOR GETTING MY CAR FIXED AND BACK ON THE ROAD TO LOAD MORE MILES' =O LOL.

Chef_ap

Aug 14, 2015

I bought my '07 Equinox new from Midway. Hugh Abbott has always taken care of me and my car in the most professional and courteous way. I have never had a bad experience and my car runs like new...you would never know it was 9 years old. Thanks for everything!

never bought a new car before

Aug 9, 2015

When I called Midway Chevrolet, Gil Martinez answered the phone. The first thing that impressed me was his calm voice; not your usual, pushy salesman's voice. We set up a time for me to come in, and when I arrived he had some cars picked out for me. I had also looked online to see the cars available. Because of his demeanor, when he told me he would get me the best deal he could, I was relaxed and comfortable. I had my grandson with me and he accommodated us both. I didn't think I could go for a test drive because there would be no car seat in the new car. Gil told me that he would move the car set from my car to the new car so we could take a test drive. One thing that really impressed me was that Gil was able to pick the lock on the bicycle rack on my old car so we could take it off the car. When I say "we" I mean Gil. The bike rack was in his office waiting for me to pick it up. I also got a great deal on my new car.

Dbrands

Jul 21, 2015

Gill provided us great knowledge while we were purchasing our brand new 2015 Corvette Z06. The course try we were provid d from everyone we experienced at Midway was far above average reaching excellence. Lead by Gill, I'll go back on my next purchase for sure! Special shout out to Oscar Terrazas and Kelly Sutton too!

Sara F.

Jul 14, 2015

I have had much more professional and satisfactory visits in the past.

bsrubio

Jul 6, 2015

Thank you Andre Martinez for going above and beyond on making this purchase possible! Thank you Alfonso Sosa for being such a professional salesperson. I had a great experience and will defenetely comeback for future purchases.

frogman7

Jul 6, 2015

I took my daughter out to buy her first car. She had some very specific criteria that she had to be in because of her budget. They got her in the that budget and gave a great interest rate for her not having any credit. We worked with Alan Gomez as the salesman and the financial manager helped that worked with us was Kelly Dutton. She Explained all the information to us in a way that was understandable for my daughter and recommended things that I know to be great investments when buying a car. She also told us things that we really didn't needs. So after seeing how well they worked with my daughter I said lets see if I can trade in my 2010 Nissan cube for a new car. It was unbelievable. Kelly got me the best interest rate that I could imagine as I am rebuilding my credit. From 2 years ago when I bought the cube verses this time my interest rate dropped 14%. That is so cool. If you need a car just go in and tell them your criteria and they will work with you and do the best to get you the deal.

andrehcerna

Jul 1, 2015

Drove home my new volt last night after an amazing experience. Couldn't believe how knowledgable Gilbert Martinez was. Answered all my questions and made the process quick and easy.

Samantha

Jun 30, 2015

Kelly Dutton in financial dept. was awesome! She really worked hard for us. I would definitely recommend this dealership to everyone. The reason I gave 4 stars is because it did take a long time to make the purchase final. Our salesman Milton was pretty cool too.

06f250help

Jun 24, 2015

I bought 06 f250 at midway chevrolet died on freeway 5 days after purchased they made some repair drove away 12 days later.couple months went by same problem instead they find oil leak fix that charge warranty company two weeks later died again they finally took it to ford next door the found problem fixed it I had to pay $4400 for repair midway will not return my calls for help,I'm scared to drive it may die against.hope they call now...

JGroves

Jun 22, 2015

To start, I'm currently active duty (9+ years) in the United States Army, so working through difficult situations and dealing with BS is something I've become very accustomed to, but the unbelievable lack of integrity I've experienced in these last few days at midway Chevrolet have left me at a complete loss of words and spirit, and this is after I had a great buying expierence from them a few years ago. Approximately one week ago, I stopped by Midway Chevrolet to get a quote to buy back my 2013 Chevrolet Silverado. The quote price, on paper, was $24,000. The salesman that handed me the quote was named Bernard. At the time, I couldn't part with the truck because I hadn't bought my replacement vehicle (a 2002 corolla, I'm consolidating bills to support a new family). Once I bought the car, I returned to midway Chevrolet this last Saturday, the 13th of June, to sell the truck back for the agreed upon $24,000. I spoke with a different salesman, Bernard was not there. This salesman took, saw, and acknowledged the $24,000 quote carbon copy. Unfortunately, there was no one at the store ON A SATURDAY AFTERNOON to process this for me (red flag 1). I was told to come back Monday. I DID NOT get my written quote back from the salesman(red flag 2) after he came back down from talking to a manager/financial person. The fact that my quote slip was taken and not given back can be confirmed by the person I was there with (my ride home), as he thought it was weird. I didn't mind because I thought this place had integrity and would honor the agreement, and that a quote can't really change much over the span of a week. Fast forward to Monday, and I bring the truck in again, with no written quote, only to be told that because I didn't have that carbon copy, the most the could offer me was $22,000. THATS A $2000 DIFFERENCE!!! That $2000 is the difference between me making out ahead less than $1000 and having to OWE OVER $1000 still! Obviously this was unacceptable. The salesman kept stating that I need to produce the original paper quote, which I obviously couldn't do. I couldn't understand why it matters what was written sloppily on a carbon copy when ALL 3 OF US remember the original $24,000 quote!! After I couldn't get anywhere with this salesman, THE SAME ONE WHO PHYSICALLY SAW AND TOOK THE QUOTE FROM ME ON SATURDAY, I decided to go home, cool off, and call Bernard, the salesman who I originally got the quote from. I scheduled an appointment to come to the dealership today, Tuesday the 16th of June, to talk with Bernard about honoring the original quote. Both Bernard and the other salesman come back from the back office saying that $22,000 was the highest the could go. Even AFTER BOTH ACKNOWLEDGED SEEING AND REMEMBERING THE ORIGINAL $24,000 QUOTE!!! Bernard went back and was able to reluctantly get it up to $22,500, which is still obviously a long ways from the original $24,000 quote. The fact that BOTH salesmen remember me and the $24,000 quote, the fact that I never got the carbon copy back on Saturday, and the constant reiteration that if I could produce the carbon copy then that would help show me a lack of integrity at multiple levels of this establishment, and is completely unacceptable. I've been seriving over 9 years in the United States Army, and I can't recall ever seeing such a blatant lack of integrity and honesty. If both salesmen remember the original $24,000 quote, why can't that be honored? Why can't we make a deal at the agreed price? Why do I feel I've just been railroaded and am sick to my stomach with nervousness and uneasiness about the future of my family over this? How is this an acceptable business practice?I've posted this exact complaint on the BBB page for Arizona a week ago and so far have heard nothing. I'd like to assume it's because maybe someone missed it. Please email me at Jared.m.grovesATgmailDOTcom, I really would like to get this resolved.- Jared G

Bighorriblemistaketogotothisdealer

Jun 15, 2015

DO NOT buy a car from here! READ every detail, and ASK about every charge because they WILL RIP YOU OFF!!!!!! The sales people, all nice and they go out of their way to make you stay! But once you hit the Finance department, Well thats a whole other story! Kelly Dutton WILL LIE to you, and her boss Joe Koenig, is the WORST. A month ago I purchased a used car from Midway, and since then it has been down hill from there. Three days after I purchased the car I was going trough my contract and started noticing inconsistencies. I went that same day to the dearlership. My car was priced at $17,998 and in filling out paperwork they raised to $21,670. it was a whole day process that by the end you just want to sign and leave. They throw in all these extra things and try to make it seem like its all one package but they dont tell you how much your really paying for everything. They throw in this Zaktek which the contract says its optional, they tell you it isnt, this "ALARM" for $925.00 which nobody said anything about until I get a phone call from some guy trying to make an appointment to install, the Car Club Membership for $985.00 the Mechanical Warranty for $3,070.00, the GAP insurance which she said if I didnt get it the bank would lower my interest rate. She also didnt explain why I would be paying for 75 months on this car which in the end totals amount she financed me for is $30,000. When we went to complain and try to return the car I was told that the contract was not cancellable. She gave me the run around, and when asked to speak to a higher up I was directed to Joe Koenig. Joe Koenig is THE WORST! The way he runs this financial department they are completly scamming people, he enables people like Kelly Dutton to just rip people off! When he finally came around to acknowledging my presence, which took over an hour, he was rude. And they way he directs himself towards you is just telling you whatever he wants to try to get you to leave or get you off his back. When I explained everything that was wrong he told me he would pull my file from accounting to see all the numbers that where drawn up the day of the purchase to try to see what had happened but that wouldnt be done till the next day and I should come back then. He agreed to meet me the next day at 5pm, well when I showed up he walked out of his office, walked right by me and completly ignored the fact that I was there. He had his people tell me that he was on his way to an "Emergency Corporate Meeting" well my father caught him outside, and when he confroted him Joe simply said he was on his way to the bank and would be right back. I never saw my file like promised, was told I needed to wait till the bank had my paperwork before they could do anything to cancel and return the money for all the extra stuff they added. I never saw "my file" like Joe had said, never met with him that day or any day after. I filed a review on Yelp the following day and received a reply from Cassie B. from Midway, asking me to contact David Foringer from Customer Service to speak with him and see if they could work a resolution, when I called he wasnt in his office, I left my name and phone number, even my email address and never got a response. Today 6/10/15 was round three. I met with Vincent Bruno who took care of cancelling the Car Club, the Mechanical Warranty, and the GAP insurance, but the "Alarm" they said cannot be cancelled, he went and asked Joe and the answer he got was the dealer doesnt have control over that and they cant cancel it. I didnt ask for this and It has not been installed, I want to cancel this but I am given the run around and I am still being charged for this. When I asked then what could I do I was given the number for Steve who takes care of the Alarm and he told me the dealership is the one who pays him so if I need to cancel it then they are the ones to refund me, or the bank in this case. Steve said he would call JOE and talk to him. I waited for Joe to come and talk with me, and AGAIN he walks out of his office right infront of me and completly ignores me, doesnt even acknowledge my presence, doesnt say he talk to Steve or anything. I sat there waiting for him to come back but that never happened. Finally another financial person Abe asked if I was being helped, I told him what was going on, and he went to look for JOe. After a while Abe came back said that they couldnt cancel this alarm and that he was sorry. At this point I then asked to speak to Dave Foringer again. Abe went to go look for him. When ABe came back he told me that Dave and Joe where in a meeting together and when he told Dave that I was asking for him Joe simply spoke and said to copy my paperwork and that he would take care of the Alarm and would call me in 24 hours. The clock has started. Im writing this so people will know how they will be treated because if even the "BOSS" can be a jerk that no wonder the rest of his people act the same way.

Jht0204

May 13, 2015

Worst car buying experience ever. I went to trade in two vehicles and buy 3. I left with two with the understanding everything is good to go just waiting on truck to arrive. Called a week later and was told loan had not been approved. I said I was told by finance everything was good. They transferred me and said that loan was approved but truck was held up in customs. Called 2 days later for update and was told truck was in Michigan. Called back 2 days later and was told loan hadn't been approved yet. I told sales manager I was bringing the other two cars back because I told them all or nothing. He called back and said its approved and just waiting on truck to be delivered but that General motors did not give dealer dates on delievery. Called GM and they said that is not true and they have no record of a truck being ordered. Another sign I should have ran away was when signing on other 2 cars. The finance person tried selling extended warranty I said no thank you. He kept on and would not take no for an answer. I had to yell and say I'm leaving just for him to say ok I'll have to redo paperwork because he had already added it into the contract. My wife has called repeatedly to ask about the truck and nobody will return her call. GM complaint department tried calling while I was on the phone with them and they wouldn't answer then. Read reviews on consumer reports about Midway and stay away.

Ms B

May 8, 2015

Great Customer Service. Midways Customer Service Reps are the most helpful, friendly and knowledgeable in the bushiness. We have gone to Midway for many years.

sharon

May 5, 2015

Everyone in every department there is very friendly and helpful

Brandon

Apr 28, 2015

I purchased a 2008 Chevrolet Silverado 2500 HD pick up from them. First of all let me say this is a great vehicle. Now The reason I am writing this review. After driving the vehicle for a little while it seemed to shimmy and shake on the freeway. I've been took it to a trusted discount tire store and was told that the tires that were on the vehicle were extremely underrated for three-quarter ton truck. I had discount tire replaced the tires and then went back to midway and explain the problem. First I asked for the manager whom they said was on vacation. Then I talk to a sales Manager whom couldn't care one Way or the other and then try to pass the buck onto another Internet sales manager whom gave me the runaround that I expected when I walked in. Seems to me once they have your money they don't give a rats xxx if you have problems or not. I will NEVER set foot in this dealership again. Any stars associated with this preview or because they won't let you give them -5

Michael M.

Apr 21, 2015

Gil Martinez did an incredible job making sure to find the prefect vehicle for me. I walked onto the dealership without knowing what I really wanted, and left with the prefect truck. I could not be happier with the attention Gil gave to my needs and took the time to make sure I was happy. I left with a great deal and knew I had gotten everything I could for the money.

Happy Customer

Apr 9, 2015

Gil Martinez Jr. made the experience of buying a new vehicle such a pleasure! Would highly recommend him to anyone looking for a great deal!!

Sportscards3

Apr 9, 2015

My Service advisor is Dragon, It's great when I pull up to the service area and he greets by name and he is very interested in taking care of my vehicle, They also inspect my vehicle thoroughly and this is a big help to me since I depend so much on my vehicle for my work. I take all my vehicles to Midway for Service.

benlee2

Apr 2, 2015

Oscar, in Accessories removed our running board from our 2012 Traverse, & then installed them on our new 2015 Traverse. He went the extra mile making sure that the mounting brackets were correct & safely installed. We're very happy with his attention to detail.

benlee2

Mar 31, 2015

We began our search for a 2015 Traverse in November 2014. We had spoken to 2 other dealerships. Those fleet people really did nothing to show us that they wanted to make a deal happen for us. Saturday morning we made a search via internet, with Brian Banks responding immediately. By mid-afternoon, we had a tentative agreement.His partner Zack Thrasher was fantastic. Our budget guy, Alex Newton was great. Brian had the vehicle we wanted, even though the interior color was not our 1st choice. (The interior color shown in the photo was not under his control). We traded our 2012 for our 2015, and are really happy with it. This is our 3rd Chevrolet Traverse. Our team: Brian, Zack, and Alex are an example of how fleet sales is supposed to work. We commend our team on proving that customer service is first & foremost important. Shirley & Lona are impressed! We even recommended our sister for a new vehicle this morning.

garycrunk

Mar 31, 2015

Excellent for ALL departments. From Sales, Finance, Service.... EXCELLENT. No Pressure, They Listen to what you are looking for, and the truly Care For the Customer.

sughey

Mar 26, 2015

Sthendall mendez was really helpful and Marva sale I would recommend this dealership it a really good dealership that sells cars I would really recommend this place

Guesswho

Mar 25, 2015

Thank you for being really understanding and to help us resolve the small issue with the car remote , thanks for buying a new one, you guys are awesome

leoherber

Mar 19, 2015

I want to give this dealorship high marks for everything that an agency needs to have . Buying a car was a pleasure and Alex O. made it all come together. If I need to have any questions answered , he is the one to go to. It has been the best car buying experience in my life.

KHuffman

Mar 17, 2015

I went to Midway Chevrolet because of an incentive they were offering. I expected to get a nicer vehicle than what I was trading in. When they were checking on vehicles and prices I could afford, found that I could get a new car opposed to a used one. Long story short, my new car purchase was filled with problems but, I am so happy with my customer service. I have NEVER been treated so kindly by a dealership. The Sales Department, Joel, and Gil. The Finance Managers, Joe Koenig, and Duane, Customer service, Diane Sosa, and especially the General Manager Dave Fotinger. Dave cares about making sure the customer (me) is satisfied and happy with the purchase. I just can't express my gratitude for everyone who was involved in the sale of my new Sonic. This is the only place to go if you are thinking about purchasing a new or used car.

bayareagirl122

Mar 16, 2015

I had the best customer service! I was planning on getting a used car but I ended up in a brand new 2015 Chevy Cruz. I couldn't ask for better service. Gil Martinez was wonderful even brought me lunch. I am so excited with my new car...I love it! Thank you!

Franny

Mar 13, 2015

I went into Midway Chevrolet looking to buy a used vehicle. I'm a first time buyer so I was a little nervous about going to buy a car. Armani Moreno really made me feel comfortable in my buying experience. He really listened to my concerns and helped me pick a vehicle that suit me best. I want to say thank you Armani!! I'll be back to buy my next car. Thank you again!!!

Curtmreynolds

Feb 27, 2015

First time buyer from midway, Jorge salinas gave me and my fiance his all. We couldn't have asked for a better salesperson, I definetly would come back

Shawn

Feb 27, 2015

Midway was a great in helping me and my family a new vehicle, Anthony Martinez was a great salesperson, so I would recommend this dealership.

DingomomTia

Feb 26, 2015

Gil Martinez helped us find the Corvette that we wanted.He was awesome to work with.This is the second vehicle that we have bought from him.

Jax05Nismo

Feb 25, 2015

I brought my 2014 Silverado in for service early on a Saturday morning. It wasn't long before the Sales Manager John Glenn came by to say, hi, and ask about my nine month old daughter that was with me. We eventually began to discuss a lingering issue with the truck, that had yet to be corrected due to scheduling conflicts with the subcontractor who applies the door guards. John abruptly offered to send me home in a loaner vehicle in order to resolve the issue, get my truck fixed, and fulfill the promises made by the dealership at the time of purchase. I was blown away by John's willingness to resolve problems, and ensure that everyone of his customers leave happy. If you need a vehicle, and want to work with people who strive to maintain good relationships, then go see John Glenn at Midway Chevrolet.

Blessed

Feb 23, 2015

I had the pleasure of having Roscoe Gist as my salesmen. He was very professional. He explained everything in detail. He was in no way pushy. He was very straight forward through the whole process. He is a great asset to your company.

Bob

Feb 23, 2015

My finacee and I have been in t5he market for a newer vehicle, but because our credit is still not doing well, a lot of places have sent us packing. We had one great experience in Tempe, There was a Chap of a man, that I saw, and during that experience, I had my keys taken from me and hidden. I had to actually walk in to a meeting of managers, and demand my keys. They had rthem in a drawer, and had to dig for them. They wanted to keep me there until I bought 2 cars. I could barely afford 1. We went see Gilbert at Midway, we were greeted with a smile and a handshake, and we went home with a great car. 2012 Malibu LTZI have purchased many cars in my life, and this experience has renewed my faith that there are still some good dealers. Thankyou Gil, and Midway. I am very happy with my car, and with the honesty, and integrity I was shown

dianna20

Feb 23, 2015

Great salesman. He bent over backwards to make the deal work with my purchase of a new Chevy Malibu. The other salespeople were really pushy but he was really patient with me!

moniaz

Feb 23, 2015

Martha, John, and Dan B in service,Thank you I love the way you work together, I like the way you took care of me.You guys are the best!

shamilsp

Feb 23, 2015

I arrived relatively late on a Sunday evening to meet with Gil(bert) Martinezto look into a Chevy Volt. Within less than an hour, we had agreed on a lease deal that included a generous trade in allowance, and excellent residual value, and a significant discount from MSRP. We quickly completed the financial side of things and then he took me to the car and showed me the details of the Volt, set up the Onstar system, got my app going, and gave me some tips. Overall, it was the best car buying experience I've ever had and would recommend them to everyone and anyone. It was obvious throughout the process that he enjoys his time there and is passionate about cars. Thanks Gil and Midway Chevrolet for your help!

nurser32

Feb 21, 2015

Francisco Urine and Tony took my experience to the next level. They took my junker and change it into Pimped out Chevy. I enjoyed by new/used car!

robertwhittaker

Feb 21, 2015

Came in to work with Jorge on trading in my truck on another truck he done everything in his power and got me in a new one .very nice and friendly person will be back for another vehicle from them

Arizona85029

Feb 20, 2015

First of all, my family and I want to express our gratitude to Midway Chevrolet. Few days ago, my family and I purchased a car from Midway Chevrolet, 2323 West Bell Road, Phoenix AZ. 85023. The car we purchased was priced fairly, staff was polite, professional and overall our experience was great. For first time, no complaints and we were quite satisfied. Unfortunately, day after our purchase we had experienced financial hardship and had to look at an option to return the vehicle. Now as you all may know, there is not a law out there such as three day recession or cool off stage when you make a car purchase. The dealer does not have to unwind the deal and your signature is a law binding contract. Yet, when we reached out to Midway Chevrolet, they were willing to listen and find an option that would resolve our concern. They displayed empathy, listened to our concerns and most of all, they were understanding. When they found that we experiences such unfortunate financial situation, they stepped out with their best foot forward and did what they were not required to do. Instead of making a sale, they thought of customer first and provided and making sure that we were satisfied. They provided us with an option to unwind the deal. Basically, take the vehicle back without any penalties. Now, I am not saying to go out there and purchase a car without planning it and financially being able to afford it. I hear stories where we reference car dealerships as out there to get you; however, I will say that this dealership and people that work there actually care about customer service and will do their best to make sure you are a satisfied customer. Next time such story is told in my presence, I will stand there and say that one dealership is different and that is YOU! Finally, I want to thank Joseph Koenig, staff that assisted us with purchase and and Karen from corporate office. Even though we did not officially purchase a car, if we ever do purchase one... you can bet that we will be seeing YOU! Joseph, not enough words can be said; however, I will just say that you are an asset to Midway and I am glad to know that people with your ethics are out there. My family and I truly appreciate it!!! Once again, Thank you so much Midway Chevrolet!

jjjnks

Feb 20, 2015

Mr. Martinez and his staff made me feel at home. I drove from Los Angeles to buy my car from them because the Customer service was over and beyond what I am use too. My son and I ended up having to stay in town and Mr. Martinez was kind enough along with his family to accommodate us. Excellent customer service. I will buy another car from them again.Rena Jenkins

Bill

Feb 18, 2015

Our Family wants to thank Midway Chevrolet and its new General Manager Dave Foringer for the great car and excellent service we received. Dave and his crew treated us with respect. They took the time to make the car buying experience a joy. We recommend them to anyone! Bill & Mai

Jimmy

Feb 16, 2015

This is a typical car dealership, as friendly as they all appear, they are there to sell cars, remember they are not your friends. This was my first experience buying a used car in Arizona. I saw one of their advertisement on TV, Car for Clunkers, $3500 cash for your old cars. When I got there and evaluated my car they immediately found reasons within minutes not to honor their publicity. They will find a reason to give you less money. Typical to get you through the door. They noticed that I was not happy about the overall price, they increased a bit the value of my old car but not to the $3500 advertise and removed $1000 from the extra options they were trying to push on me, that were costing 1395$. Don't take their pushed options, however I got suck in to pay for the ZAKTEK paint protector, $350, to find out afterword that you can get single coat application of ZAKTEK for $29 in Scottsdale, check on line. My cost included 3 years of application, one coat every 6 months but on top of that there is no product warranty because the car is not eligible according to the fine print of the contract. So I get one application every 6 months for 3 years that is 6 applications for a cost of $358 instead of $180 somewhere else. Be aware of extra options the push on you.But really where I most dissatisfied and I sadly deplore that my salesmen, however very friendly, before I bought the car never return any of my inquiries following the sale, it has been one week and no word, radio silence. It was very simple, he was supposed to try to get information and price to get a second set of keys as this used car only had one key, as you know today's keys are expensive.Would I go back, probably, I would be more prepared, I know what to expect now, I know their game, so remember get every thing in writing before you signed the doted line. If it is not in the contract you better forget about it.EDITING UPDATE:Coincidence or not after posting I got a call from their department regarding the car key and an appointment has been set up to make a second key. So it appears everything ends well.Would I go back, probably, I would be more prepared, I know what to expect now, I know the game, so remember get every thing in writing before you signed the doted line. If it is not in the contract you may have to forfeit.

chris033

Feb 15, 2015

Came in today thinking that if we got a good deal we might be interested in a new Traverse. Gil Martinez made the process as painless as possible. He explained every step and shared information that I am certain others would have kept to themselves. He is truly an advocate for the customer. Thank you again Gil!

Allifitz

Feb 13, 2015

I applied online playing with the idea I should trade in my fiances car (loan in his name) for a car in my name to rebuild my credit. This was a long ahot but figured why not.. Gil emailed me bright and early the following morning and we then went from there. I drove an hour and a half to Phoenix Midway Chevrolet not knowing if he'd be able to help me achieve my goal. From the second we shook hands, there was trust. He didn't give me the "how much can you spend" line. He didn't even bring up the car buying idea. He spoke to me about my credit report, taught me how to read each letter and number- what they stood for. I learned that piece of paper I was intimidated by for all these years following a divorce and losing my income wasn't nearly as bad as I thought it was. He taught me how to rebuild from there, how to plan out my next year working towards my credit goal. Eventually we talked about my initial plan- he didn't show me but one car. That car, he worked up the numbers- added in discounts and rebates.. Factored in my trade in and it's negative equity.. I drove away in that car. I now am enjoying a 2015 Chevy Malibu, rebuilding my credit, have the knowledge from what I'd call his "free credit advice" to make my life easier. Today couldn't have gone any better and I thank Gil Martinez for taking the time out of his day to ensure I walked out of there knowing what I was doing in this confusing credit battle (which isn't that confusing using at all!) I recommend this dealership to anyone for any reason and most importantly recommend talking to Gil if you have concerns regarding your credit and factoring in your vehicle purchase.

Natasha

Feb 3, 2015

I came into this dealership a few months ago to find out what I needed to do to trade my car in. I had gone to several places to get an idea of what game plan I needed and Gil Martinez was the only person who didn't scare me off with the typical salesman personality. I am in sales myself and I appreciated the way he really understood what I wanted, wanted I didn't want, how much I wanted to spend, etc. He also worked from the bottom up, rather than the top down. So while the typical car-buying experience can be like Chinese water torture, he actually made it enjoyable and never played the back and forth game that I don't have time or energy for. I was aware of every detail the entire time and I drove off in a gorgeous 2015 Malibu LT. He is also extremely knowledgeable, so not only do you get a great sales person who is on YOUR team, you also are working with an expert that can answer any question about any car, down to fun facts and details. He is a great story teller too! I would only recommend him to my friends and family, so when you go see him, tell him NATASHA sent you! :-)

shellyb115

Jan 31, 2015

Service adviser went over and above to diagnose problem with battery that keeps going dead. Battery was replaced free since still under warranty with GM. Happy with service.

jarret.aki

Jan 27, 2015

Horrible service. 2 hour oil change. Come on its not rocket science. No one greeted me when I arrived. Had to get out of my car and track an service employee down. Car sat for twenty minutes in the service bay before even taken back to get worked on. The service department was empty as well two people in the waiting area not a single car waiting in service bay. Nothing but excuses as to why an oil change takes two hours. Except the responsibility midway you guys suck...

Ralph Gasow

Jan 16, 2015

Want to mention Ralph Miller for the wonderful service.

Boughtelsewhere

Jan 9, 2015

I have never seen such incompetence in my life. I went to the "used" lot. Got an idiot named Patrick who must have just started there because he didn't have a clue. We sat down and I told him I wanted a basic bare bones with no bells and whistles. I said a 4 cyl., no upgrades, compact as in a Chevy Cavalier, Cobalt, or Pontiac Sunfire. Looking for an older one for about $6-8k. He brings a $15,000 Sonic out and says , "I think we can get close." Then a 2011 Malibu with all the extras. First he lied to me about the year and miles. So dishonest. Did not LISTEN to a thing I said and then lied to get me back on the lot. When I wouldn't buy the Malibu, he came over and got angry and started insulting me in front of my daughter. Told me to not come back again and waste HIS time. He wasted my time twice by not listening to what I wanted. The sales manager was nice and was the only reason I went back the second time. They flat out didn't have what I was looking for and should have told me. Instead they lost my business and my daughters who thinks they are liars and cheats. Sad.

L.Q.B.

Jan 8, 2015

We are so very Pleased with Midway Chevrolet,so much so,all of our purchases since 2010 have been from this Dealership.Thank you Very much Midway dealership and service department.

ashlily65

Dec 17, 2014

Their service department is horrible!!! They have no customer service what so ever!!! We bought 2 brand new Sonics and have had nothing but problems. They like to act like they have never heard of anyone having these same issues and want us to pay to fix them!!! Google chevy sonic and read about all of these issues people are having!!!! F*** CHEVY!!!!!

cowboyned

Dec 8, 2014

The finance department is a nightmare. NEVER go here. Our consultant helped make getting a first car a terrible experience. Childish and hung up on me when i had a problem with how she was talking to me. Called back twice and got answering machine. Next thing i know a repo guy is harrassing me at work telling my boss i stole the car and the cops are comming almost getting me fired. Craziest experience of my life. I now have new car through different dealer and am very happy with it.

paula whisler

Nov 29, 2014

I was in over 1 month ago and requested my cars ignition recall issue be fixed. was told the parts had to be ordered. and it would be 2-3 weeks and they would call me to set up an appointment. one month later I call to inquire, had to leave a message for a service adviser to get back to me. That was 4 days ago and have not heard anything. VERY POOR customer Service. I am driving around with a potentially fatal recall problem and Midway does not care. I keep getting letters from Chevy to fix my car, but how can I when my dealership is so lacking.

amador aguilar

Nov 21, 2014

excellent service and friendly staff. also like the staff drivers who take us home and bring us back after the cars are fixed.

George S.

Nov 21, 2014

I was amazed by the courteous welcome and prompt service.

lonestar5915

Nov 2, 2014

This was the first time I purchased a new car and the experience was terrific. I would definitely recommend this dealership to friends and family. The next time I decide to buy a new car I will return to Midway Chevrolet.

sanpaw

Nov 1, 2014

They get you what you need within a seconds then they help you figuring out your needs and guide you throughout all the process and tells you the exact requirements and what you really need to do.

Susan Almy

Oct 29, 2014

I am 66 years old we've been going to Midway Chevrolet or 30 years I highly highly recommend them their service is a 10 plus they're there to please you all about the customer they ask what you would like what your needs are and I praise them with a 10 plus this is a first new car I bought myself in 10 years and I'm sure I will be backthank you again Midway Chevrolet SusanPhoenix Arizona

mikdjam

Oct 7, 2014

I called the Dealer and spoke to a service adviser last week. I needed a mechanic that was certified to work on the Chevy Volt. I was "told" that they had two certified Volt techs and I was on the schedule for Saturday with one of them at 9am. Sooo, Saturday at 8:50 I pulled into the Service Bay. Greeting was friendly enough. The SA took my info, looked up the VIN and then went to his computer. Guess what? No Volt tech working today. No solutions offered. I left and called the Dealership from my car to speak to the GM or Service Manager. Left a message. No call back on Saturday. No call back on Monday. Tuesday morning I call back. I get to leave another message now it is 2 in the afternoon and guess what? NO CALL. I am sure that this is not the experience that Warren Buffett thought he was signing up for when he purchased Van Tuyl!

jenz1177

Oct 3, 2014

I was given special attention by Gil Martinez who is the nicest person I have ever dealt with in the business. He is honest, you know you can trust what he is saying and he is there to help you find what is best for you and your choices. Gil is very helpful and takes the time to explain everything. Just spend time making sure I was Happy. I have purchased two Chevy's from this dealership over the past 6 years and I wouldn't go anywhere else.

Nichole Johnson-moor

Oct 3, 2014

Great finance and internet salesman. They didn't judge me at all. The experience was a joy fo me. I would highly recommend it to anyone who wants a new car. I am sure that you will love ut.

Greg and Barb

Sep 28, 2014

When the idea came up 1 1/2 weeks ago to buy a new car, we decided to not just talk about it, but to actually "just do it". We had been looking into purchasing a SUV this time around instead of a sedan. We had our color and size in mind along with the added options. We drove into Phoenix yesterday after work, got a room for two nights and this morning by 10:00 am (30 minutes after we walked in the door) we had a brand new 2015 Traverse with everything we asked for. No more, no less! Our original internet salesman, Tim had taken ill so he wasn't there this morning, so a young gentleman, Steve Williams Jr took Tim's place and let me tell you, Steve was what I would consider to be the Dreamer's Delight of a Salesman. He was so easy to work with, no pressure what-so-ever, very pleasant, very professional and knowledgeable. Answered all our questions and always kept a smile. For being a young man, we can tell, he surely has a most bright future to look forward to. When the time comes to buy another brand new car, guess where we'll be going! Midway Chevrolet....even when we move to New Mexico, the drive will be well worth it!!!! Kudos to Steve and David (the final price negotiator.....I think he hangs out with William Shatner). Tim, sorry you took ill buddy and lost out but be rest assured...Steve did an excellent job stepping in your place. He got the sale, and we drove out with our dream car. It can't be any better then that ;-)

Todd D. Karn

Sep 20, 2014

Sam Cruz Service Department rep. was excellent. All my needs were taken care of and my car is running great and better than ever. I would recommend Midway Chevrolet Service and buying department to everyone. Call on Tony Hunt in the car Maintenance department and Sam Cruz in the Service Department for excellent care.

djla115

Sep 16, 2014

Do not hesitate, please see Gilbert Martinez if you are buying. He is the Best, he really cares about YOU, honest and friendly with no pressure!!! He definitely knows the business. I am so happy and plan on passing his name on to everyone I know. Thank you Gilbert!!!

ninaz

Sep 5, 2014

I would not recommend this dealership to anyone. I arrived at the dealership at about 6pm and didn't get any help until about 9pm. They were more worried about selling a vehicle to my mother who was going to buying a new vehicle. The whole time they were just trying to get the most money out of my mother and I. I left the dealership with nothing at about 11pm, after they sold the vehicle to my mother the sells person was ready to go home and wanted me to come back the next day. I didn't go back I went to Curtousy Chevrolet instead with Reynaldo Blanco and bought a car. I left from Curtousy Chevrolet very happy.

garyandwanda

Sep 3, 2014

When I visited Midway Chevrolet, Alex Schwimmer greeted us and was very friendly. The service was great. We purchased a 2014 Chevrolet Sonic from Midway Chevrolet. We love the color, the driveability, and we love the fact it's a new car. We also love the excellent fuel economy it receives! We would definitely recommend anyone to come see Alex Schwimmer at Midway Chevrolet if they're looking to get into a new or newer vehicle!!!

conradochoa

Sep 2, 2014

What impressed me about Mr. Quintana is that he took my wife and I inside to talk about our goals for that day. And then we talked about dreams and whether those two goals and dreams could be the same. Hector talked about a customer that purchased a new Camaro it was his dream car however his goal was not to spend more than he could afford, the Camaro was to much. Mr. Quintana was informed that we wanted an economical car with good fuel mileage. Mr. Quintana showed us several cars the Chevy Cruse, the Sonic, and the Sonic LT. with each vehicle he compared the features good or bad, this to us showed honesty. While comparing the features it was apparent that Mr.. Quintana was informed and knowledgeable about the products. At the beginning of this meeting I told myself that I would not purchase a vehicle, at the end I was glad to having met Mr. Quintana and making my deal. I hope to finish paying this vehicle off in little over a year when this happens I will make my way back to this dealership for another vehicle Thank you.

anjolic.k.murray

Aug 31, 2014

I was just coming to browse the chevy cruises, and got a great deal leaving with a new chevy cruise! The service was great in financing and the show room.

Kelly

Aug 30, 2014

This is my second experience and comparing to past experiences, I won't go anywhere else, everyone was helpful and treated me with respect. I was able to get exactly what I wanted at a price I could afford!

Carol A Shakarian

Aug 24, 2014

had an outstanding experience at your dealership.The salesman Richard was the best. we communicated by email and he had the truck there when i got there at 5:30 pm. By about 8:30 i was heading home with the truck. The finance person Garrett was also excellent. He kept working on my account adn got me better financing than when I left there. He had me come back and sign papers twice because the got lowering financing. I even had great service with your service department. i would not have a problem recommending your dealership to other people. the dealership was fabulous. Unlike the dealership next dooe Midway Nissan where I bought my Versa. Unlike your dealership, when i drove off it was see you later and no one did anything more with my financing. I have had problems with my car since the beginning and they do nothing. Kudos to your dealership you peopel are the best Thank you very much Carol Shakarian

New Spark Owner

Aug 12, 2014

This car purchasing experience at MIDWAY CHEVROLRT was the best I've had. My salesman, Kacey Kellogg, asked all the right questions and made suggestions per my wants and needs, then matched all the information to several choices for me - not just the one car he wanted me to buy. The rest of the staff worked together as a team and got me into my new Spark and on my way home as quickly as possible. Definitely a new-and most enjoyable - experience.

Terry Markle

Aug 9, 2014

Techs need to be cleaner on inside of vehicle.

D. Baker

Aug 6, 2014

All employees of Midway are very professional and friendly. Everyone there was willing to help me and made me feel very comfortable. The buying process went fairly smooth.

ronnie.stinson.98

Aug 6, 2014

iI had no ride to the dealership, tim pickex me up, spent the aftetnoon trying to hook me up with financing, but because of my lack of credit we couldnt get it done! Tim treated me very professionally and i will see him next time i try to make a purchase...

Dusty

Aug 5, 2014

Mr. Abbott is always very helpful in keeping my Car in excellent repair

Jennifer Taggart

Aug 5, 2014

Very pleased with the service.

Jeremy Stone

Aug 5, 2014

I was treated very well. The facilities are beautiful and the staff is so nice and efficient. I was able to get an AWESOME deal on the Chevy Cruze and will only go to midway Chevrolet from now on for my car needs. Never had a better visit to a car lot. You must check them out!

Shannon

Aug 3, 2014

The process went smoothly once the vehicle was chosen to buy. The wait wasn't too bad and other staff would engage us to make the wait go by faster and in attempt to distract my little one.

LeRoy Fuehrer

Aug 2, 2014

Everything went well-the emplioyees at Midway were great to work with-Had no problems

Paula Williamson

Aug 2, 2014

Great, as always, Thanks!!

Amy P

Jul 31, 2014

Hugh did a great job on my warranty work and also caught a recall that I needed to have fixed. He is always respectful and gets me in and out as fast as possible.

Mary McCullen

Jul 29, 2014

Hugh Abbott is the best.

Aaron Hancock

Jul 28, 2014

I loved the purchase. But I want a new key ASAP. they are ugly. But other than the key I have no complaints.

DAN

Jul 28, 2014

The service advisor was very courteous and helpful in explaining additional services that were needed on the blazer. We would seriously consider purchasing a new Chevrolet from this dealership,

Maria

Jul 28, 2014

Very pleased with the dealer ship

Richard H. Strege

Jul 28, 2014

a good service man and great service too !

Aaron

Jul 26, 2014

Talk to Gilbert Martinez, best in the business!

Joe Pane

Jul 26, 2014

Sales staff was willing to work with me and delivered on all their promises

Douglas Amos

Jul 25, 2014

Again Shawn Kennedy was great, superior job.

Phoenix Driver

Jul 25, 2014

The service was fine.

Paul

Jul 24, 2014

looked at one of their cars on the internet and they followed up promptly and kept in contact.

revolution6521

Jul 24, 2014

The choice was made with ease, attempts were made to fit what I was looking for without attempts to continually disrupt or upsale from my own goals, so I left with what I wanted, plus more than I initially counted on, but without feeling pressured. The service was also extremely friendly and patient with my little one in tow. Once I was able to find what I was looking for, the buying process went very quickly. Additionally, not only was Tim great with customer service, but others also took the time to be friendly.

Cynthia

Jul 23, 2014

Midway is a good dealership to do business with.

Patti

Jul 23, 2014

Great team. Helpful, friendly and honest.

Sonja

Jul 22, 2014

Alvin addressed all my questions and my truck was ready same day.

Jill Heflin

Jul 21, 2014

I purchased my 2008 Chevy HHR from Midway Chevrolet and have been very pleased with it over the past 6 years. I have taken my car back to the dealership every time except one, to have work done on it, and I regret not taking it in then. I trust Hugh Abbott and the mechanics at Midway to get the job done right.

Ronald E. Hosmer

Jul 21, 2014

I showed up on a busy Friday at 3:00pm with an appointment for an oil change and service.As busy as they were in the Service Department they still had me on my way by 4:15pm including a complimentary car wash.This is the kind of service that keeps customer coming back..............I'll be back.

bpic

Jul 21, 2014

I have purchased two 2014 Chevrolet Malibu's in the past four months. One was due to an accident. I had an excellent experience working with Gil Martinez. He was my sales person for both sales. He was able to work with me for the best deals for both cars. I would not hesitate to purchase another car from him or recommend his services to friends.

Stephen Cole

Jul 20, 2014

Bought and service all our vehicles here. Great service.

Susan Slabaugh

Jul 20, 2014

I like my service advisor Hugh Abbott he always takes care of my sevices

Mike Cherry

Jul 19, 2014

Friendly service Adviser Promt updates.

William R. White

Jul 19, 2014

Best buying experience ever!

bryan.vangundy.3

Jul 19, 2014

Thanks to GIL MARTINEZ he made our purchase the easiest and fastest experience ever! I Definitely will purchase our next Chevy from him! Also Nate in Financing is one of the best guys in the biz. Thank you midway for you awesome customer service!

David Williams

Jul 18, 2014

Went for service on my one car and came home with a used corvette.

Jesse JHernandez Jr

Jul 18, 2014

Outstanding again. I expected to wait approximately3-hours for the work that was completed. Less than 2- hours I was notified My car was ready. I am Very Happy with all the Services I get thru Midway Chevrolet.

scott johnson

Jul 17, 2014

awesome service!!!!!!

Stephen Hannah

Jul 16, 2014

I worked with Ali and had a great experience. He was very knowledgeable and helpful. I would definitely recommend Midway and would go there again myself. Go see Ali!

Mike S

Jul 14, 2014

Always been treated well

CYNDI OXENDINE

Jul 11, 2014

SEE DWAYNE IN FINANCE HE'S AWSOME!!

Jenamarie Cook

Jul 11, 2014

Awesome dealership. Awesome Service Reps! Sam Larios-Cruz KNOWS customer service excellence and is an example of this in every encounter I have ever had with him!

John R. Moureau

Jul 11, 2014

The repair work was on time and complete

Jim Daugherty

Jul 10, 2014

We stopped in to visit Bill West who sold us our new Malibu 3 months ago.

Lionel

Jul 9, 2014

great experience...financing worked hard to get me a much lower interest rate.

Richard Luegering

Jul 9, 2014

Facility very clean and all employees courteous and helpful.

Bob F

Jul 7, 2014

My purchase through their Internet Department was easiest purchase of a car that I have ever made.

Allan Levey

Jul 5, 2014

Good, quality work. Friendly personnel.

Carl Trueblood

Jul 5, 2014

As always, repairs were performed fast, courteously, and efficiently. As expected.

Charles A. Hill

Jul 5, 2014

Excellent experience.

Donna Whitson

Jul 5, 2014

Always have had good customer service at Midway.

Laurie Torner

Jul 4, 2014

see previous comment. Don't let Al Gaffney go anywhere but where he is!!!!!!!!!!!!!!!!!!!

Sheri Tobin

Jul 4, 2014

Nice job as always...I get my cars serviced her by Al Gaffney and have for over 15 years..He is wonderful

MidWay Chevrolet

Jul 3, 2014

the salesman was great,.He and the manager were very graces and had over too the credit manger in less time than we expected..The credit manager,had the paper work up and explained it very well in a very shot period of time..The whole team is good and easy. to work with.

MrLxZ

Jul 3, 2014

I was in a real bind trying to purchase a vehicle that would sit 7, I was already getting the run around from several other dealerships. I lost any type of hope of getting a new vehicle until I received s call from Timothy Carrasco that treated me like I was the only person I the lot. I was very impressed and resources the fact that he wouldn't quit until I was happy. I would definitely recommend him to anyone in need of a car

james eckenroth

Jul 2, 2014

the staff service advisors were friendly my car was repaired and delivered on time the quality of work was excellent piece of mind knowing the recall order is completed i would recommend midway chevrolet to loyal gm customers.

Paula Mann

Jul 2, 2014

Great sales person, manager and service advisor.

Eric and Barb Skartveit

Jul 1, 2014

Our service advisor Brett was professional and customer focused. He was friendly and helpful taking care of all our service needs on our vehicle.

Link & Barbara Reed

Jul 1, 2014

I wasn't ready for $600 in repairs, but Shawn Kennedy did get us a discount. That was greatly appreciated. Shawn was very personable and explained everything in detail. He handled everything on my end, making the whole process very easy. I have a couple of re-calls to take care of and he's supposed to call when the parts come in. Bottom line, Shawn made it a pleasant experience. Link & Barbara Reed

Mark Alan Vogel

Jul 1, 2014

A very good car shopping experience

Debbie

Jun 30, 2014

All the service people are very friendly and willing to help and very patient. Once thing that is a constant issue is those of us sitting in the SERVICE area, are always confronted by sales people. For me and others, this is annoying. If I wanted to purchase a car, I wouldn't be sitting on that side of the building! Leave us alone

s.j.magnolo

Jun 30, 2014

midway collision center honored their guarantee

Wanda Majeski

Jun 30, 2014

My 2007 Torrent has proven to be a pretty hardy vehicle. I've had it 2 years since buying it used at the Dealership. It had 78,000 miles on it when I purchased it. I've driven it close to 18,000 miles since. Recently I had issues with the dash temperature gauge going into the hot zone for no apparent reason. Also recently, I had intermitent issues with the shifter not releasing my key once it was in the park position. Upon inquiry, Both were not covered on the Warranty nor on any Recall list. The Temp Gauge repair required replacing the whole dash instrument panel assembly called the INSTRUMENT CLUSTER which is a package unit for the Temp, Gas, turn signals, milage, speed, warning lights/signals, etc. The Shifter/Key issue was repaired by replacing the SHIFTER ASSEMBLY WHICH HAD A BAD SHIFT LOCK SOLENOID. My car is basically the same as the Chevy Equinox which makes me happy since both vehicles are pretty nice. I never had driven a cross-over type of car. (I'd driven a mini-van for over 12 years)After seeing the pick-up and power of the Torrent's 3.4 LITER 6 CYLINDER engine, I was happy to have it in my driveway. What I really liked about the Dealer selling me my Torrent 2 years ago, is that they measured it's road clearance, overall sizing inside for cargo, and showed me how all the "bells and whistles" worked. I was adamant that this Torrent would be comparable to my mini-van. The Dealer is always ready to help me as I needed service or repairs. All their Service Adivsors I have dealt with were Polite, Professional, VERY PATIENT, and Very knowlegable about my vehicle.The Shuttle Drivers are very safe drivers and made me feel secure as they took me to work & picked me up.

tammon01

Jun 30, 2014

I contacted Midway Chevrolet looking to buy a new Silverado. Richard replied back to my email shortly after and inquired what my needs were. He helped me pick out the perfect truck for my needs and answered all of my questions. The best part about this experience was the amount of time and effort Richard put in to make sure I got the best deal with all applicable rebates without being that "Pushy" salesman. Overall I rate them a 10/10! Richard has earned my business!

Ann Murphy

Jun 28, 2014

All the items that I wanted done were done in a timely manner. Al Gaffney kept me informed all the time.

Dane Jorgensen

Jun 28, 2014

Great Customer Service.

Lorraine Moyer

Jun 27, 2014

Service provided by Service Rep. was great. I will ask for him each time I have to bring the car in .Hopefully they are done with the recalls on the vehicle.

rob briix

Jun 26, 2014

service experience was great

Judy Conright

Jun 25, 2014

Above average and oustanding for everything -My total experience at Midway Chevrolet has been one of the best I have had. From front end sales with Emily to Hugh Abbot my Service Advisor. You guys are doing an excellent job and that is why I will drive from Sun City to come to your dealership.

Rick Carbone

Jun 25, 2014

Shawn took great care of me. He made sure my Cruze was repaired correctly and completed in time for me to make an early afternoon appointment. I really appreciated his extra effort.

Marc Klemencic

Jun 24, 2014

Facilities were great. Thankful they were open on Saturday and got to our car so quickly without a reservation. Steve, the service advisor, communicated promptly with us and really helped us through a problem that could have ruined our vacation.

Anita M

Jun 23, 2014

Great service (FINALLY) Ben and his team went the extra mile and have convinced me to stay with your dealership. This was no easy feat!

Douglas Amos

Jun 23, 2014

Really satisfied, especially with the service rep. Shawn Kennedy

selena

Jun 23, 2014

this was an amazing eperience!

Daniel Doyle

Jun 22, 2014

Nice Cool Ride. Thanks Sam!!!

George Matelse

Jun 22, 2014

We are always satisfied with the service we receive at Midway. Everyone is polite and they treat our car as if it were there own.

John Guisinger

Jun 21, 2014

I was shopping but ended up buying.It took over 3 hours.I bought a truck with 3285 miles and paid as zero miles.

michelle thomas

Jun 21, 2014

excellent in every way

David Kebschull

Jun 20, 2014

Great experience with everyone associated with the vehicle purchase.

Jesse Garcia

Jun 19, 2014

Overall really appreciated the customer service and prompt attention to my service needs!!

Torrey Mann

Jun 18, 2014

I have purchased several vehicles from Midway Chevrolet and have them serviced there too. The service department is hard working and attentive to my car's needs.

Jason Bise

Jun 17, 2014

Great service performed and timely.Brett was a great service advisor.

roger hoffmeier

Jun 17, 2014

This is an great dealership.Lauren in the speciality dept is also wonderful

Luis

Jun 13, 2014

My whole buying experience was good and the service even better. thanks midway chevrolet

Debbie Perkins

Jun 12, 2014

Bradley, my service representative was very thorough and polite. Thank you.

Dr. Kim

Jun 12, 2014

Lee Boomer was professional, kind, listened well, and helpful. I give him a 5/5. I am curious about who is trained on knowledge about the Volt. I know it is a really different car being electric, but maybe only certain people should sell the Volts??? Just an idea as the knowledge is really specialized. Thanks.

frederick Buck

Jun 12, 2014

Al Gaffy treats us great, we almost lift Midway till he was recommended to us

Michelle Beckelhimer

Jun 12, 2014

Very good experience!

A.L.

Jun 11, 2014

Although service pricing is higher than non dealerships, I have been treated fairly thanks toHugh Abbott. As for purchasing another vehicle from Midway, I would never even consider it, due to myprevious experience.

Melissa

Jun 11, 2014

Show room needs updating

Michael Lafko

Jun 11, 2014

This time at your dealership was a pleasure.

Rich Scott

Jun 11, 2014

Very friendly and professional with no pressure

Ed Mara

Jun 10, 2014

Mr Hughes took care of everything my vehicle needless

Robert Bergmann

Jun 10, 2014

I was having an issue with my windshield washer. I called Shawn, he told me to bring the car in, he even handled a recall issue at the same time. Shawn always provides the BEST in customer service.Addresses the problem and gets me out of there as quickly as possible. Thanks, Shawn, I really appreciate you!!

Susan Slabaugh

Jun 9, 2014

I always feel that I was well taken care of when I go there.

HeidiStill

Jun 8, 2014

Gil was very easy to work with and understood what I was shopping for and magically had a 2015 3500HD sitting there for us when We pulled onto the lot. I was amazed he got his hands on a truck for us - it is beyond our wildest dreams and now it is parked in our garage. No BS straight talk - straight deal and no haggle price with the employee pricing -

lorih231

Jun 8, 2014

I went to Midway to have my air conditioner looked at and met Mr Harold Bodenschatz, he explained to me what the service department was going to do with my car and kept me updated on the progress without me asking them. When I found out the extent of the needed repair Mr Bodenschatz referred me to Mr. Martinez. Mr Martinez took his time with me and really worked hard to find a way for me to get into a truck that I really wanted. Ms. Kim Roland met me next and again took the time to make sure I understood all the paperwork and finalized the purchase. Everyone on this day went out of their way to help me and I could not be happier with my purchase. Thank you again to everyone.

sotokatib

Jun 8, 2014

My husband and I recently purchased an SUV form Midway Chevrolet. Crystal was amazing with helping us find exactly what we needed, although it took my husband and I 2 days to make a decision on a car. Crystal was professional, friendly and a pleasure to work with! We will definitely go back to see her if we ever need another car.

Melanie Hudson

Jun 7, 2014

Midway was very helpful in getting me my new Equinox and my family and I just love it

Patti Eckstein

Jun 7, 2014

I was having my car serviced and one of the recalls listed on my vehicle repaired. My service advisor, Daniel Castillo, was very helpful. He explained things to me and was able to get me into a loaner vehicle so that I could go to work while my vehicle was in the shop. This is the second vehicle with which Daniel has been our service advisor and has always treated us good.

ricardo c evans

Jun 7, 2014

great service by both advisors sean and dragon

Dave Roberts

Jun 6, 2014

Completely satisfied with quality of repair.

Gary Herring

Jun 4, 2014

Thank you for your wonderful services and facility.

Ralph McDuffie

Jun 4, 2014

CUSTOMER SERVICE REP. WAS VERY PROFESSIONAL AND POLITE.

No Longer A Midway Customer

Jun 3, 2014

I like the service I receive but I most likely will not purchase my next vehicle from Midway. The sales people call you numerous times in one day, hound you as to why you left and didn't buy a car and then fill up your email with adds and emails asking why you left without purchasing a car from Midway.. DO the math. 5+ calls daily, spamming emails daily.... I wounder why I don't purchase a car from Midway???? Power Chrysler has way better sales people because they understand what no means. No does not mean no, it just means not right now. Midway almost begs when you say no not right now. Then why, what did we do wrong???? Midway sales people almost remind me of a psychotic girlfriend/boyfriend that can't let go. So in the long run. I think from all the harassing phone calls and not stop emails... Midway has lost my business as in a new car purchase. But I will continue to use the awesome service fellers.Sorry.

Walt Hutchinson

Jun 3, 2014

Great service as usual

marnezhere

Jun 2, 2014

This is my third vehicle purchased through Midway Chevrolet. In starting my search for the new Camaro several years ago, every local dealership I visited expressed giving me the deal of a lifetime... even telling me my dream car was on the lot and to "come on in." When arriving I asked to see the car to which they stated, let's do some calculations and research first... everyone knows this story! My final dealership was Midway. I was fortunate enough to have Gil take my call. He was very honest, thorough, patient and assisted me w/some credit matters which have made a positive difference in my life today. Thank you Gil!PS: Just upgraded to my 3rd Camaro, convertible even. Gil delivered my dream car w/in 2 days of signing!

Charleen Holt

Jun 1, 2014

Shawn Kennedy is a wonderful service rep; he takes good care of me and my truck.

Kathy Ryan

Jun 1, 2014

Every one was very friendly and timely

Miriam Salazar

Jun 1, 2014

We liked that we didn't deal with high-pressure salespeople. However, they were very attentive and responded all of our questions re: service. The car was in excellent form when we took possession.The financial paperwork process was painless, very efficient.There was only one Super Sport on the lot and that's the one we purchased.The Owner's Manual wasn't to be found so we're looking forward to receiving that from Chevrolet so we can start using the many features.Also, Gus Martinez said we would receive a dashboard pad upon completing this survey, so we're anxiously awating that as well.Midway Chevrolet is a very convenient location for us and the service was completely satisfactory.Miriam and Ben SalazarPhoenix, AZ

Jackie

May 31, 2014

Exceptional experience. I would definitely recommend midway and the team I worked with. Dinu. Zachary. Darci. Professional. Informative. Very customer focused.

Steven Perrotta

May 31, 2014

Hugh Abbott my service manager is one of the most efficient techs I have dealt with. He addresses any problems I have had with any of my vehicles and takes care of business in a timely manner.

Don

May 30, 2014

great service advisor (Dragan Perikic)

Joseph

May 30, 2014

fast and courteous service

Kay McNutt

May 30, 2014

I really like my salesman Ray and the other salesman. I also like Dwayne who works in the Finance Office.

ROMAN STELTER

May 30, 2014

HAD MY OIL CHANGED. IT WAS DONE FAST AND VERY FREINDLY

billy morrow

May 29, 2014

they did a very good job to keep me happy

Carlos Reyes

May 29, 2014

Love this dealership nice sales reps nice place to buy ur next car

Catherine Bellanti

May 29, 2014

came in for an oil change came out with a new car

Duane Hume

May 29, 2014

The Midway sales staff is highly professional and attentive, with the unusual trait of actually paying attention to my needs and listening to me. Having had nightmarish experiences purchasing vehicles in the past at other dealerships, my experience at Midway was a breath of fresh air. Not as good as sipping margaritas by the pool, but still enjoyable.

Bonnie Mitchell

May 28, 2014

We were shopping for a used car to replace one that was to small for our family. We test drove the two year old car and loved it. But we did not qualify for the used one. We qualified for a brand new one! Everyone was very friendly and helpful. The process was fully explained to us and nothing was hidden. We were treated very well. We will return here to have the car serviced. The process was enjoyable and we will recommend this dealer to our friends and family.

Judi Miller

May 28, 2014

Excellent experiience. Chris in finance was excellent. Very thorough and expalined the entire process in detail. Hector our salesman was fabulous. Very knowlegeable and made buying the car a fun expereince.

LB

May 28, 2014

Very pleasant buying experience, would buy another vehicle from them in the future.

Ben K

May 27, 2014

I do not purchase new vehicles, but I like to have my service work done at a dealership. I finally found someone I trust completely. Hugh Abbott at Midway Chevrolet on Bell is outstanding. I highly recommend working with him.

DingomomTia

May 25, 2014

Went in to buy a 2014 Tahoe. Met with Gil who is very friendly and easy to talk to. He found out what we were looking for and found it on the lot. Took us out to look at them. We picked the one we wanted and then he went to bat for us with a deal. He never let us down. We got what we wanted for the price we were looking for. There was no back and forth either. We look forward to working with him and Midway again in the future.

Glenn and Dora Poorman

May 23, 2014

We are always treated very well and greeted immediately when we go in the shop. Roz was superthe way she kept us informed twice a week as to the update on our car.

RICK

May 23, 2014

Overall good buying experience. Customer waiting room could be better. More amenities, quietier space would be helpful so I could make calls and check digital devices without loud interuptions.

Icedpegasus1

May 21, 2014

My overall experience at this dealership has been very good so far and I would recommend them to my family and friends.

Ray Hughes

May 20, 2014

Just an overall great experience, both purchase and service.

Roderick H. Keevama

May 20, 2014

I set up and appointment with the Internet Associate. My experience was very good. All the employees I met were very easy to take as well as knowledgeble.

James Makepeace

May 18, 2014

It was a great experience thanks so much I love the car

Traverse Owner

May 17, 2014

Professional repair Did not have to wait for the appointment

Carlos Reyes

May 16, 2014

Love this dealership

roger & barb hoffmeier

May 16, 2014

we loved the service and friendliness, the service advisor was great. we then went to the special ordering or customer ordering dept at midway dealt with Lauren this girl is awesome she needs and raise. please advise her boss how great Lauren is. Midway you did an good job when you hired her.

Antonio Gonzalez

May 15, 2014

Very friendly and understanding people nice and on top of everything

Douglas J.

May 14, 2014

The whole car buying and later the Service center was and is 5 Star!

Joyjoyjoy

May 12, 2014

I posted a story earlier about the amazing experience I had with Midway in general and Larry Denisin. I also referenced a few other dealers---you know who you are and I've no regrets about what I said. Learn to treat people with respect and dignity and you won't get such horrible reviews. Midway Chevy has that figured out. In the 2 hours I was there Saturday they sold about 50 cars. The big gong was booming time after time. There were balloons and fresh popped popcorn. Cold water and sales people joking around. Happy salespeople are productive salespeople. Midway was a party and I left in a new car!! You have to check them out. I give almost NO ONE this type of review!!!!!

Michael and Mary Chambers

May 9, 2014

We were treated very well and will be letting family and friends know what a good job they did

phxbear1

May 8, 2014

I bought a 2014 Corvette Stingray from an Indianapolis dealer and had it delivered to Phoenix, where I live.I needed some questions answered regarding the car. When I called Midway to ask for assistance, I was connected to Gil. I set up an appointment with Gil and was extremely pleased with his vast of knowledge with the car. He sat down with me and answered all of my questions. He took his time in explaining whatever I wanted to know. 2 other Phoenix Chevrolet dealerships (Sands in Glendale, Courtesy Chevrolet) refused to assist me since I did not purchase the car from their dealership. I will use Midway for service as well as other purchases in the future. I HIGHLY recommend Gil as well as Midway Chevrolet to anyone who is interested in purchasing a car. My hat goes off to Gil for being a TOTAL gentleman!

Teddy Baltuch

May 7, 2014

Fantastic. Great Experience

Thomas Klecka

May 6, 2014

We couldn't be happier with purchase and especially the way we were treated. It seems ALL the employees are very customer oriented, which is very important now as there are many dealers out there selling the same product and a good dealer will stand out, which you have . Thanks again to Melinda and Darcey. An excellent job. Tom and Jaynie Klecka

Ann Matz

May 5, 2014

Our service advisor made the experience very positive as he explained the repairs andkept us informed as to the progress of the repairs.

shonnie carson

May 5, 2014

Excellent service...especially by Al Gaffney my service advisor. Please see previous comments.

Glen Czapski

May 4, 2014

I've used Midway GMC/Chevrolet exclusively for the past 6 years for all my service work due to the quality of the work performed and the level of customer service I've received from service advisor Dragan Perikic!! This guy is outstanding and always takes care of my service issues with knowledgeable advice and great customer service.

Jim

May 4, 2014

Service Advisor was very professional and took care of my car getting it repaired right the first time.

Allan Levey

May 3, 2014

I firmly believe that I was over-charged for an extended warranty. The representative or service adviser has been helping me for many years. I know he hastried to satisfy me, but the prices always seem to go up from the quotes I receive on thetelephone.

Janese Greehalgh

May 3, 2014

Was very pleased with the customer service

Gene

May 2, 2014

I was able to make an appointment very easily and the repair was done in a very short time.

joseph steinhart

May 2, 2014

the 5 star are for service dept huge abbott and dragon, sales dept. can't go lower than 1star should be negative 5 stars

Mom in Glendale

May 2, 2014

Our service representative, Shawn, was very helpful and provided excellent customer service. He scheduled a shuttle to take me home and called me to give me information about my vehicle when it became available. This service department will be my first choice for service on my vehicle in the future.

Ron

May 2, 2014

Good place to buy and service your auto.

fred

May 1, 2014

Great people to deal with

Maria and Fred

Apr 29, 2014

We receive fast and friendly service from all staff at Midway Chevrolet. We bought two vehicles at Midway and have them both serviced by Midway.

Phil F

Apr 29, 2014

Daniel in service is always very helpful on my Chevrolet and GMC this is the only place I come for service. I purchased my 2013 Tahoe from Midway and will purchase from them again very professional sales staff

Mike Heath

Apr 28, 2014

Hugh Abbott is great to work with on any maintenance and repairs we may need.

stevemartin

Apr 26, 2014

had a good experience and will be buying a work truck from hrer soon

Commercial Refrigeration Service, Inc

Apr 25, 2014

Absolutely 5 star for the commercial vehicle service department. They were extremely easy to work with and provided quick and friendly service.

bryansharp

Apr 23, 2014

Advertised price online for a used Dodge Journey was $16500, which was a pretty good deal, when I went in and after a test drive I was told the price was actually $23,500. I was then told the $16,500 was what they bought the car for.....RIIIIIIIGHT. The sales manager came out and told me I was crazy not to buy the car at the $23,500 mark. As I walked out I told them they could sell me the car for $5,000 and I wouldn't buy it. They kept calling and calling me offering to sell it at the $16,500 mark. Funny thing is I would have bought it originally for that price. Will never ever do business with Midway. I went to Killer Auto Sales up the street a little and got an even better deal on a newer car that I love!

Carl Sluder

Apr 22, 2014

Everyone made my new car buying experience a great experience. I would recommend midway Chevrolet to my friends and family.

Claudia Valdez

Apr 22, 2014

Dragon is polite and helpful when it comes to our vehicle.

Gloria Jackman

Apr 22, 2014

All the times I've had to bring my car in for service the service has been exceptional. I would very much recommend them to all my friends.

Harold Cole

Apr 22, 2014

Midway service department is of the highest quality I've ever encountered, and my service advisor Hugh Abbott is undoubtedly the most qualified and helpful professional in the business. Anyone who is concerned with service-after-sale would be well advised to visit Midway Chevrolet and ask for Hugh Abbott.

Ruben Perez

Apr 22, 2014

Very happy with buying experience at Midway.

William Raspotnik

Apr 22, 2014

Was great, no additional comment.

Robert L. Pollard

Apr 21, 2014

Sam Cruse explained the issues with the vehicle & attended to the repairs within a reasonable amount of time. Took time after repairs to clearly inform us of what had been done.

GUS

Apr 15, 2014

Great Prices for new cars. I myself got a brand new Chevy Silverado Z71. Awesome service and they were quick as well. No waiting for 8 hours to drive your vehicle of the lot.

Terry Markle

Apr 12, 2014

Dragan is an excellent service advisor and always a pleasure to work with. He is always polite and professional and informative about the service or repairs needed for my vehicle.

Yvonne Hatton

Apr 11, 2014

I have never been treated as courteously as I was here. I will definite return to Midway should I need another vehicle. The sales person as well as the finance person put a great deal of energy into my being satisfied with my selection and even offered options. This was not a high pressure situation. They gave me all the time I needed.

mel chatwood

Apr 10, 2014

I feel that I got a good deal on the vehicle I purchased. Thanks

Sandra W

Apr 10, 2014

MIDWAY CHEVROLET HAS AN AWESOME STAFF WHO GET YOU THE BEST DEAL AND ARE NOT PUSHY FOR A PERSON TO BUY ANYTHING. THE CARS SPEAK FOR THEMSELVES! THE SERVICE DEPARTMENT IS THE BEST AND THE EMPLOYEES GENUINELY LIKE THEIR JOBS. IT IS A REALLY POSITIVE SPIRIT IN THE ENVIRONMENT AND I WILL DEFINITELY KEEP COMING BACK!

BJ

Apr 9, 2014

My representative was very knowledgeable in the repair of my Trailblazer . Thanks to him , I knew what to expect with the repair, when to take the vehicle in to be repaired and he handled all the correspondence with the insurance company ; making it less stressful for me. Thanks go to Mike for all his work.

Cary F. Balaga

Apr 9, 2014

Overall Satisfactorly.

babycrabcake

Apr 2, 2014

Working with service adviser Al was awesome, he went above and beyond to assist me. Very professional will ask for him every time I need service for my Sonic

MARLENE

Mar 31, 2014

SERVICE WRITER WAS PROFESSIONAL, WORK COMPLETED ON TIME, CAR WASHED AND READY.

Carol Y. Billy

Mar 25, 2014

I graded Midway Chevrolet an excellent rating, professionalism, helpful, and made time quicker to get things processed. I highly recommend my friends, coworker or family to go to Midway...Thank you

G.M. Lea

Mar 24, 2014

Matt and Kyle are wonderful to work with. They are both very knowledgeable with my Camaro SS and Avalanche LTZ. I wouldn't go anywhere else for Chevrolet service!G.M. Lea

Bill Biker Braun

Mar 19, 2014

Sam in service was extremely professional and helpful. My vehicle was ready before the predicted completion time. The Enterprise people were also very helpful and accommodating. I would recommend Midway to a friend. Bill Braun

bpic

Mar 18, 2014

Al Gaffney, my service guy, suggested I talked to Gill Martinez about a new car when I mentioned to him I was thinking about it. I didn't know what I wanted. Gil was very helpful and showed me two different models. I drove both. Still couldn't decided. Gil then showed me about the pricing and options that each car had. Made my decision and started the paperwork. Gil was very helpful and patient with me. I bought my last car at Midway and have gotten very service for it. I would only take my car to Al for service. I have had the car a day now and just love it. It was a great choice for. Gil and Al are the best.

acoday

Mar 5, 2014

We have purchased a 2013 Chevy Silverado and an 2014 Chevy Silverado 4x4 from Midway. Love them both! There is nothing better! Our sales rep Izzy was the best! He went out of his way to help us and stayed so late that night to help us get the papers signed. Great experience both times!!! Thank you Midway!!!

e_rost

Mar 3, 2014

I recently needed to have the air conditioning repaired as well as the CD player replaced in my Tahoe and I chose to have Midway Chevrolet do the work. They've done work for me in the past. Andrew Cleland was my service adviser this time. I had the air conditioning fixed one day and then the CD player work done another day. Each time I left my vehicle over night so I had Midway's shuttle service take me home, then return me to the dealership the next day.My air conditioning is cooling now like it should.....just in time for our summer warm-up and my CD player works like new. Of course it should since it is new. It hadn't worked for so long I'd forgotten how nice it was to have a CD player.Andrew was friendly, polite and good to work with. He followed through with phone calls and e-mails just as he said that he would. I don't know what all had to be done to repair the air conditioning or CD player but things work again like they should so the technicians must have done a good job.I'd also like to say that the shuttle drivers were polite, punctual and careful. It would have been difficult if Midway didn't have their shuttle service.All and all I have been pleased with the service performed by Midway Chevrolet. All of the people whom I have had contact with have been professional and if I need any further service work done I will give Midway a call.

nyyankeegirl8

Mar 2, 2014

Gil Martinez and the staff at Midway Chevrolet were super nice and extremely helpful. I will be recommending this dealership to my friends and family. They went above and beyond to assist me and get me financed for my new Chevy Spark. Thank you so much!

Carpet1234

Feb 28, 2014

Richard was a great salesman, very kind and respectful. He made the whole experience pleasant when I purchased the Audi Q7 2009 I would recommend the dealership and Richard. Thanks Alex

udan11

Feb 27, 2014

I was aproched by your knowledgable staff, they were friendly, and willing to help me find the car I was looking for. They tried hard to get the payments to meet my goal. It was nice NOT to have a pushy sales person. Thank- you

Pean

Feb 26, 2014

I loved my SUV but because of the economy I had no chose but to trade it in. We decided it was time to come back to an American made car. We were at Midway for a very long time but in the end it was worth it. Even though the service department people keep changing we get the same quality of service each time.

Rod O'Dell

Feb 26, 2014

Very Satisfying Experience! Very Professional People At This Dealership. Clean, Responsive, Informative And Delighful To Work With. I Highly Recomend Midway Chevrolet!!

Sablerose

Feb 26, 2014

When I purchased my Buick, it was not new. I immediately brought it to Midway to have a check-up. I have continued bringing it to Midway ever since. When I recently had an accident, my first thought on repairs was Midway. They have been excellent in keeping my car running well.When I called the Collision Center, they set me up with an immediate appointment to estimate the damage. When I needed to wait a bit (the accident was just before Christmas) before bringing the car in for the repair, they didn't even hesitate.My car was at the Collision Center for 2 weeks, and came back to me looking beautiful. In addition, Roz (my service rep) gave me a quote on some minor non-collision damage I wanted to have repaired. She even told me if I gave her a couple days warning, to have the parts ordered, she could have it repaired while I waited, sparing me having to obtain a rental car. Now that's what I call service.They did an excellent job, and I would recommend them to anyone!

Ronin013000

Jan 31, 2014

I had been shopping around for a new Impala and I had seen that Midway had one in stock that had everything I was looking for. Hector greeted my wife and I as soon as we arrived and was very polite and personable. He located the vehicle immediately and went over everything with us, even following up with us a few days after our purchase to let us know he missed going over one small feature, A+. When we returned a few days later to purchase it, Hector had our car clean and ready, waiting for us right at the entrance. Negotiations went fairly smooth and I left that night with my new Impala and couldn't be happier.

cynthiat88

Jan 26, 2014

Mike was really helpful in identifying possible matches for the type of vehicle that I was interested in. I went over to the lot a few times to take a look around, and checked online. I was glad to "buy American," and support a local business. It was nice that there was a good selection of quality vehicles. When I was finally ready to buy, I found the car that was just right for me, and took a little test drive to make sure!! Mike was great to clean it up and fill it with gas, put on my temporary tag, and I was on my way in a few hours. Thanks Midway!

cynthia_pepe3

Jan 25, 2014

I went to this dealership since they had a sale going on which had come out on a t.v. commercial. The moment I went in off course everybody was very friendly. I was received by Isreal whom was the friendliest of all the people i dealt with afterwards. He got all my information and handed it to finance which was Paul. He wrote up the contract and 16 days later calls me up to let know that i didn't qualify for my loan and that i needed to find in other words someone else to co-sign with me after I clearly asked if everything was ok before that and they had answered yes. It very difficult because i clearly by now wasn't qualifying as they thought originally. They ran my credit approximately 10 time along with my sons. They asked if i had anyone else that could co sign for me and i said yes. Maybe I should have walked away but at that time i trusted what they were doing keep in mind I don't know much about financing. I found out afterwards that they ran a hard inquiry that many times. I spoke to Isreal's manager and he stated he had dropped the price to 30,000 and I qualified for 26,000 so we were only 4,000 away so I offered to give aside from the 5000. down another 2500 down if it helped and he answered yes and that he would look into how else he could help me. Att that time I thought it was a good deal I should have got it in writing so word of advice DO GET EVERYTHING THEY STATE IN WRITING. I was tired from all the time i had already spent at that dealership it had already been my 3rd visit. They again took me to finance with someone other than Paul that was going to help me which when the contract was written up it was completely different from what the price that Isreal's manager had stated plus there was no option on buying the gap insurance through them because that would higher the price. Now the price had changed by then it had gone up from the price of 30,000. I brought that up and they said that couldn't be that they must have given me the price to another truck. I know what they had said and now I seem to be the crazy one. I was so exhausted mentally I told them that I didn't want the truck any longer I didn't want to go through this any longer and they again assured they would make it work to take the truck and they would get a hold of me again I did. Which i forgot to mentioned I had already sent my son to return the vehicle the first time they called and they returned him stating I had to be there to sign a release form and have it inspected. when i went back again Isreal came and told me they had good news to wait and they would be out to help me well i waited approximately 2 hours again I was physically and mentally exhausted from all the back and fourth and changes by this time i seriously think i was being punished at that time for being such a hard customer. When they took me back now i was not the first buyer i was the co signer for my ex husband. The price had gone up and they had added the documentary fee of 2600 and all like gap, mechanical insurance and others that they previously told me it was not a necessary thing to get and that i could purchase seperately at my bank like the gap insurance. I asked to have all those removed like the dealer documentary fee which i found out they can remove them since they get reimbursed by the manufacturer and now they stated they couldn't do it because they had lowered the price of the truck and they could hold themselves liable for a lawsuit if they took it of for me then they would have to take it of all previous buyers too.Paul and his co workers except Isreal did a good job at tiring me out mentally and i signed now I regret it! They ended up with 8500 down.JUST A REALLY BAD EXPERIENCE! I wished I wouldn't have step at the dealership at all.

tmaynor

Jan 4, 2014

I brought my 2012 Chevrolet Avalanche in to get it looked at; I purchased it at Freeway Chevrolet and usually did all of my vehicle services at that particular dealer. Due to the fact that I moved to Carefree AZ area, I was not able to drive that far for vehicle service and was referred to Midway Chevrolet because I was informed they provided excellent service like the last dealer I use to go to. I met Sam, he greeted me and I told him I was due to go out of town soon on assignment and wanted my vehicle looked at because the alternator went out. Considering the vehicle was brand new, Sam did research and found the vehicle was under warranty. Although you have to always be prepared to pay for some repairs; I was at least glad the service was under warranty so I thank Midway's service department for really doing their job with honesty, integrity, and loyalty. I am a female who knows nothing about cars; repairs, specs etc. So considering the efficiency of the service team, I was impressed. I do appreciate the fact that I was able to have my vehicle serviced and will always come back to Midway for service soon....in fact I am coming back Monday for other issues/repairs and will be working with John this time. Thank you Sam and Midway for your service.

Sammy155

Jan 2, 2014

Midway Chevrolet is the way to go. Benny Ortega is a great salesman and very easy to work with. His teammates at Midway, including David Camps, Mike Phelps, and Tonya Gonzalez, are great salespeople too: knowledgeable, helpful, and patient. Benny will take care of you!

Miserable experience

Dec 31, 2013

Delivered the wrong vehicle and the dealership told me to return it. Then it got messy. My deposited money was not returned until I had to hire a lawyer, contact General Motors customer service, and took 6 weeks for the refund. The sales staff are new hires and do not know the vehicles they sell. No one bothered to check that I was receiving the purchased vehicle. The supervisors were rude, threatening and would not return my phone calls to get my deposit back. I strongly recommend doing business elsewhere!

Steve3513

Dec 23, 2013

Purchased a used vehicle from them. Mistake. Purchased an extended warranty. Mistake. Their customer service leaves a lot to be desired. From over-stating what the warranty covers (finance person), to lying to me about what was covered when the vehicle was taken for service (telling me it was covered when it was not) go figure. You couldn't pay me enough to set foot on that lot again, but, alas, I must go there one more time to cancel the warranty I purchased. Going to take the money and have a real mechanic fix the three remaining items. Do yourself a favor and avoid this place.

Unhappy Car Buyer

Dec 19, 2013

This dealership is one to by pass when purchasing a vehicle, I have way to much drama that happened to me during my purchase of a late model certified Chevrolet and getting a couple of repairs done to the vehicle with purchasing my car there. If you consider yourself a wise consumer, stay away from this Dealership, they have no idea what customer service means, I won't even take my car there for service as well for the run around around I received with getting a " We Owe " taken care of with the purchase of my car. Be a wise car shopper and save you yourself some aggravation and stress, take your car shopping somewhere else, Midway Chevrolet is definitely not the place to purchase a vehicle.

ponchoman

Nov 29, 2013

At the beginning of June 2013,contacted Midway to trade in a 2010 Cobalt for a 2013 Silverado.Initally,I contacted personnel in finance department to explore possibility of securring the financing.Up front I gave all the particulars of both myself & wifes' credit info,along with our employment & income.About 2 days later,I was called by a gentleman,one of the new vehicle sales managers who stated to me "YES" the financing was secured,'how soon could my wife & I come to the dealership?" "I am able to put you into a new Silverado pickup truck." As my wife & I both work,I made an appointment for the following Saturday to be at the dealers' business.But after we arrived at the dealership on Saturday,we were instructed to bring proof of income & address,which wasn't disclosed until we physically arrived at the dealership,which should have been disclosed when the sales manager called,which it wasn't.All in all,I personally made five more subsequent trips to the dealership.I disclosed to the sales manager who contacted me I could put down $1,000.00 cash.The dealership,after a sum of six trips to it,pulled the old practice of "BAIT & SWITCH" on us,stating that because of our bad credit,it could only put us into a new Nissan model,but only with a cash down payment of $3,500.00! Of course I reminded the dealership I was called originally it stated I was approved for a new Silverado,with $1,000.00 cash down.And NO,off course I DID NOT accept such a deal and I left.As it turned out,Midway continued to work to secure financing,after I told them not to.In all,Midway Chevrolet made an unbelievable forty-nine(49)inquiries to financing sources;I have all the letters of declination from the sources & in late September,when I purchased a different 2012 used vehicle,the dealership which DID secure the financing showed both my wife & I when it pulled our credit reports all of the inquiries made from Midway Chevrolet.Three days ago I was again called by a new vehicle sales manager,who identified himself to me as Roescoe.Roescoe states to me,"Right now were having our "Black Friday" sale;" "If I could put you into a new Chevrolet Cruise for the same payment you're paying on your Cobalt,would you trade up?" I responded by first telling him I no longer have the Cobalt,but have a 2012 so & so,with so & so miles and my payment is so & so." "With 0 down,for a new Chevrolet Cruise diesel,for the same payment I make now,are you able to do that?" Roescoe immediately replied "yes" & then asked me "how soon could I get to the dealership to get my new car?" I told him I could be there in one hour," to which Roescoe replied "great," 'come right down!"In 58 minutes I arrived at Midway Chevrolet.As I was walking from my car to the main building,a young man,who greeted me & identified himself as "TREY," also asking me "do you have an appointment to see someone specific?" I replied "yes;" 'I had an appointment to see one of the sales managers whose name is "Roescoe." Trey then walked me into the main salesfloor,more instructing me to sit here than inviting me to sit here & that he would bring "Roescoe" out to me." I sat down waiting for Roescoe.After several minutes,"Trey" is back to where I've been sitting & waiting;He states to me, "Roescoe is presently with another customer & would I please get up,move to another cubicle,only a few feet away & he(Trey) would be happy to assist me?" I immediatley stopped,inquiring of Trey,"how could Roescoe be with another customer?" 'Don't you remember Trey when you greeted me ouside,asking me if I had an appointment to see one specific,to which I declared to you immediately "Roescoe" for right now?" Is there even a person named "Roescoe" in existance?" Once again Trey,is this going to be another act of "bait & switch?" Then,I brought Trey up to speed about the previous experience both I & my wife had at the dealership in June prior.Trey went to great lenght to assure me "no-not at all." As he asked for my keys & drivers' license,still trying to get me to move to another cubicle a few feet away,I simply declared," yes,I'll sit down;" You want my keys & license?" 'I want to see,talk with "Roescoe!" 'No Roescoe"- 'no keys & license-'you know Latin?"-"Quid Quo Pro"- "this for that!" "Bring me "Roescoe" or I'm getting up & driving home!" Trey responded, "OK;" "but you may wait awhile." I responded, "I will wait only a little while longer,then I'll go home;" "I arrived two minutes early for my appointment & I've been here already more than 25 minutes,so you better hurry!"Ten minutes later,when I decided "enough is enough", as I got up to leave,Trey arrives back with another gentleman,who immediately identifies himself as "Mike." As he motions me to sit,I ask him, "where's Roescoe?" "He's with another customer;" 'I am very sorry he made an appointment with you & then reneged on it." 'Knowing him as well as I do,I believe he's doing all he can to get his previous customer into the vehicle he desires." 'He's committed like that." "I apolizise for him,but be assured in his absence,both Trey & I are just as committed to act to put you in the vehicle you desire." "Ok Mike" I replied; "You have my attention." 'Give me your best consideration." All three of us walk out to my car for one of them to drive it in order to appraise it.After driving it,it's parked right outside the entrance/exit to the building.With Mike still holding my keys,I instruct him,before we're back in the building,'give me my keys back." He wasn't going to,but I insisted,turning the table as a salesperson to him,reassurring him,I've got valubles,so I'm locking it up." "In the event you make a deal I'm happy with,I'll give you the key back." After I locked my car,the three of us go back inside.About 15 minutes,Mike comes back;He states to me,"With $2,000.00 cash and payments $350.00 more than I am paying now,I can put you into a new Cruise diesel." I looked him right in the eye,stating, "yes!" "indeed!" 'the old bait & switch!" 'I'm going home gentlemen;" 'I'll never be back!"

samgilic

Nov 1, 2013

James Hogan and his management staff was great. I received excellent service customer care was top notch and to my liking he's manager Andy also assisted me

TerryQRN

Oct 10, 2013

"Bait and Switch". Advertised $22,400, really $28,600. False advertising. BBB rated "C-" for "advertising issues" in 2011/12. Rudely treated by Cory/Manager.

adrianna200

Sep 4, 2013

I was very pleased with my experience with Gil Martinez. I also want to thank the folks in finance that worked so hard to get me financed at a great rate and cut my monthly payments. Everyone is very friendly and helpful.

amwright517

Aug 29, 2013

Can't say enough good about Gil & Johnny! Both are extremely professional & willing to go above & beyond to ensure the customer is happy & satisfied. Both are excellent examples of professionals & Midway should be proud to have them as part of their team. They don't just stop when the sale is complete, they continue to ensure you're satisfied even after you own your new car! Definitely will recommend!! Thank you both very much!!

Miek1

Aug 22, 2013

Terrance and the Midway Team were very professional and accomodating. Terrance explained the process and products very well and made the whole family feel comfortable. The experience overall with the dealership was pleasant and hastle free. I feel comfortable with my purchase and will definitely refer others to this dealership and salesman. I will also revisit this dealership for purchases in the future.

Vinnie

Aug 16, 2013

I had a poor experience when trying to purchase a vehicle. Salesman kept increasing prices and unethical bate and switch

MountainWoman

Aug 14, 2013

The experience I have had with Midway Chevrolet was incredibly awesome and very very good customer service. Gil Martinez Jr was an excellent sales representative and I would recommend him to anyone to purchase a vehicle there at Midway Chevrolet. I would like to give a huge "THANK YOU" for getting me into a brand new vehicle. Midway Chevrolet is GREAT!!!

malicorn

Jul 30, 2013

We have used Midway for a long time because of problems with another dealership. Hugh was there from the first and even looked up and called the main Chevrolet office to make sure that the problem we had was covered under warranty. He has been very helpful in getting the Trailblazer we had all the work it needed with any discounts that were available. When it decided to quit this year, he sent us to Gil and he was very helpful in getting us into a brand new car. We have never owned a brand new vehicle and he was very courteous and didn't try to hard sell us like alot of sales people will do. He took us for a test drive and let us make up our mind ourselves. He found some discounts we could use and helped us to get a good loan rate. We liked the service so well that we have been recommending both of them to all our friends.Jim and Deb Ferrier

RdRN

Jul 19, 2013

I went to Midway Chevrolet and had the quickest and best truck experience I've ever had. Terrance Ransom was an excellent salesman. I relocated after I bought and he went above and beyond helping me get everything I needed, even when I was out is state. Perfect experience, thanks to him. I couldn't ask for anything more !

donnaotto831

Jul 9, 2013

After looking on the Midway Chevolet's website , I received a call back from a Gilbert Martinez. He was extremely polite. He asked for my information so that he could find me the best car, price , etc that fits my needs. Gilbert listened to what I was looking for and was able to put me into a vehicle I could afford and that had the amenities and the type of engine power that I was looking for. Gilbert went out of his way to do whatever he could to make sure I was completely satisfied. He even helped me get home, because I had borrowed a friends car to come to the dealership and needed someone to drive my new car home for me. Gilbert was amazing ! I recommend asking for Gilbert he is a man that truly listens and knows what his customers are looking for and goes to the limits and beyond to make it work for you- without pressure or stress. I personally have not ever had the pleasure of working with someone, especially a car salesman, as awesome as Gilbert.He is a man of his word. So when you go to purchase your next car, go to Midway Chevolet and ask for Gilbert Martinez, tell him Donna recommended him.

jdtpr18

Jun 30, 2013

When I was at midway Chevrolet it was a great experience. The staff at midway from sales to the service department are very professional and friendly. Gil Martinez who worked to find me everything I wanted and then some. Gil went above and beyond to make sure I was satisfied even traveling to another state to get a vehicle for me. I will be back to midway soon to visit the performance dept. and down the rode to purchase another Chevy. Sincerley,JB

angeleyesaz

May 28, 2013

Where to start, last year purchase a 2012 Silverado Truck. We were very satisfied and happy that we returned to trade in and up to a 2013 Silverado extended cab. Our sales person were Katy and Roscoe who we had fun with and Dwayne in finance who took the time to listen and tried to help me resolve our issues. But, that's where it ended. We received the worst Customer Services ever imaginable from the finance department who also lack the exerperince to answer basic questions we had. I guess once they had us signed the contract they forgot about us. The last contact I had was with Dwyane on 4/24/13 and was told he will get a hold of Mike Chaves. My complaint has not been resiolved so I sent a Certified Letter on 5/16/13 to GM John Vance asking for a response within 7-10 days. The letter was deliver on 5/17/13 and sign by Cynthia Marano. It is now 5/28/13 and have not heard from him or anyone to get this resolved. I have enclosed a copy of my letter.Midway Chevrolet 2323 W. Bell Rd Phx Arizona 85223 Dear John Vance: RE: Chevrolet Silverado 2012 RE: Chevrolet Silverado 2013 RE: Chrysler Sebring 2008 I would like to let you know about our experience of April of last year. We purchase our very first new truck from your dealership, a 2012 Chevrolet Silverado two door. We were treated with respect and had great customer services and was very happy and satisfy, that we returned to trade it in for a 2013 Chevrolet Silverado 4 door. I'm writing to inform you that my husband and I had a negative experience at your dealership with your employees. First of all, I recognize that you, as the reader of this letter, are not responsible for our bad experiences, but we are still upset about the situation. My husband is self employed and run our family business, in the service industry. If we treated our clients or potential client like that, we would be out of business. Reasons for our letter, is because of the Poor Customer Services and Lack of Knowledge, and Refund $526.00. I've attached a detail letter and hope you take the time to please read it. As of May 16, 2013, I have not heard back from anyone. I would like to acknowledged three of your employees, Katy & Rosco in sales and Dwayne in finance. They went above and beyond helping us. We had a lot of fun dancing and joking around. To resolve this, I look forward to hearing from you regarding a resolution of this problem. I will be waiting, if I don't hear from you in 7-10 days , I will be filing a compliant to a higher office. Please, you can contact us at anytime at (602) 795-3448 thank you. REASONS1. I like to file a complain against Mike Chaves in the finance department. He was our finance person for both the car & truck. During both our meeting Mr. Chaves attention was more focus on texting with his cell under his desk. It was extremely rude and was very unprofessional of him. It seemed he was annoyed with us and that we were a bother to him. In addition, I asked Mr. Chaves about the Smartnote program, for our used car we just purchase. With as many new & used contracts Mr. Chaves has done, the question was a basic one. This is how preoccupied he was, he couldnt answer nor did he offer to find out. I had to contact Smart note my self and answer was yes. 2. On 3/30/13 we inquire about trading our 2012 for a 2013 Chevrolet Silverado 4 door. It was an all day process. Our sales persons was Katy and Rosco. It was Katy's first day on the job and Rosco was training her. During that day Rosco was constantly being pulled away to help others. I informed them about a $ 526.00 payment that Smartnote took out in March for April 5th payment. "I was told it would be refund back to me". I contacted Dwayne and he took the time to listen while I explain everything. He seemed very genius and welling to help us. The last time Dwayne and I talked was on 04/26/13, he was going to get a hold of Mike Chaves. I've been trying to get help regarding this matter, but it seems that my complaint continue to be unresolved and neglected still to this day.I even contacted Smartnote and Alphera to have them refund our payment and they wouldn't because the payoff was not enough to cover it. Our truck and keys have been in your possession since 03/30/13. There have been three times your dealership collected payoff amounts. I only feel that it's fair that the $526.00 be refunded back to us. Dealership got payoff amount: 03/28/13 from website $2940012 04/02/13 automated $29423.49 04/15/13 verbal $28956.50 ????? Why did it take so long to call for that Verbal payoff ?????3. On 04/25/13 I received a call from Matt and he said, "our contract was not picked up and to bring back the car". I had no problem with that and question as to why. Matt said, "outstanding debt- to-income ratio." I then asked about a used vehicle? Matt said, " No " it would be denied due too the same thing". To make a long story short, "Yes" we qualify for a used car at your dealership across the street. I'm very upset and not happy at all. Your used lot did not have a good selection for me. We purchase a Chrysler Sebring 2008 I'm very upset and not happy at all for Matt to give us false or misleading comment like that. Im even more upset because the car had an oil leak. It took four trips back to the mechanic to notice it. They had to put some dye in to see where it was leaking at. We are still having problems.So, I ask myself why this time....We did nothing wrong. Was all they wanted was MONEY ???? I Know if this is how they treat there Customers, next time it will be Courtesy Chevrolet that we will go back to like we did before in 2006. I'm just asking for what would be fair.

jlp468

Apr 20, 2013

I received good service from the salesperson, but that is where it ended. Every person and department I have attempted to work with from that point on has been unresponsive to requests for information and/or service. This includes Financing, Service, Registration/Title and Parts/Accessories. One person even left me a voice mail 5 weeks after my purchase, asking if I was still interested in buying a car! Voice mails to not get returned, offices are closed during posted business hours, individuals do not call with information they state they are going to provide. Big thumbs down! If I had know this is how customers are treated after contracts are signed, I never would have even step foot onto the car lot!

tewdy2

Apr 16, 2013

I've always been fortunate enough to have someone else purchase vehicles for me and was dreading having to do it myself. My service writer Hugh Abbott referred me to Gil and he made the whole experience pleasant. He was able to determine what I would like based on a brief meeting. I set an appointment for a later date and he had done all the legwork prior to my appointment. The Traverse LT model he selected for me was PERFECT, right down to the color! The best part was that the whole experience only took a few hours. I would love to recommend Gil to anyone looking to buy and to Hugh for continued service after your purchase is made. Thanks!

mipickle

Apr 14, 2013

I am buying a new Chevy and trading in a paid off Cadillac and giving a certified check for the difference... AND THEY WANTED TO RECORD THE PROCESS of closing. I told them no and then all xxxx broke loose. They tried to strong arm me an let me know that it was a process of protect me. WHAT??? They asked me if it was OKay to record and I said NO.. They had NEVER had a person say no.. the manager of fianace came in and tried to strong arm me into say okay... I held my gound. I stood up to get my keys and check when they sent in someone else.. to over ride the computer system. NEVER would recommend this company to any one.. I now drive to Camelback 15 miles south to have my car serviced.... at a better dealer. Midway will not ever touch my vehicle.

Dadnkid

Mar 18, 2013

Awesome atomosphere, great customer service and even better pricing. Need a car....go see gil martinez. See mike for financing. And see mark in the proformance center.

rickg26

Mar 16, 2013

Were to start. In 9/2012 we bought a certified 2010 Chevy Malibu. This was after a very bad time with a 2006 buick that was bought there. Then this Feb. got a call from Midway. They give us so much more then what the car was worth, no money down payments the same, for a 2013 Malibu. When it sounds to good to be true. It sure wasn't. After some time we gave in an bought a 2013 Malibu. Really a nice car. Then went to do paper work. Was told we were approved to buy the car. Then about 5 days later had a problem with the new car. Took to service. The guy in service told me our deal went south. The service dept told me. No call from the dealer. What a joke.So we get our 2010 Malibu back. After owning the 2010 for one moth the battery died. Thought since it was on bumper to bumper warrenty it be covered. Nope. But when I was up there for a new 2013 was told the battery was covered. After the fact. After I spent the money for a battery. The 2010 Malibu has been to the dealer 3 times since we have bought it. One for battery 2 times oil changes. The last oil change was done on Thursday 3/14/2013. Today I get a post card saying the car is being recalled. Went on internet found the recall went out Sept.2012. So why didn't they tell me when I was there Thursday the car was on recall? Or the time before last? Or before we bought it?

Disappointed buyer

Mar 13, 2013

I was trying to purchase a used vehicle. I live in California and was communicating via phone and email. Because of extremely poor follow through and lack of communications, the vehicle was sold out from under me. I had been looking for this particular vehicle for several months, and had finally found it! The disappointment goes without saying. David tried to help me after Randy totally dropped the ball. But, it was too little, too late.

tshall1808

Mar 13, 2013

We traded our '07 Tahoe for a 2012 Traverse. Our Tahoe was within 3 payments of being paid off. It made economic sense to us to trade at this time; finding a '12 Traverse and taking advantage of the trade-in value we had and the rebates and incentives with the Traverse. I asked my Servide Mgr., Hugh Abbott whom I should see. He recommended Gil Martinez, Special Projects Mgr./Internet Sales Mgr. I have traded vehicles several times, in my life, but this was one of the easiest and simplest transactions I have done. Gil listened to the needs that we had and offered us terms that we felt were desirable. Brandon in Finance found us favorable financing terms and presented warranty options that were understandable and worked out a total payment plan that fit our needs. I believe this is the fourth sales/trade we have done with Midway. We are completely satisfied with all of the folks we have dealt with at Midway Chevrolet.

Art

Feb 21, 2013

I was surprised how fast, quick, and plesant the car buying experience went. I would recomend Midway Chevy to everyone.

Anonymous

Feb 20, 2013

I had located a Silverado 1500 at Midway that I was interested in obtaining more information about, I wrote the dealership through the Cars.com interface, specifically requesting additional photos of the back and interior of the vehicle. Several days later, I received a single photo of the tailgate (which was not very "revealing"). I replied, re-requesting the interior photos. About 2 weeks later, I finally received a single photo of the interior with the side doors open. From what I could tell, this vehicle had not been prepped for resale, as there were personal items still inside, and it appeared that something had been spilled on the back seat and not yet been cleaned up. Upon further scrutiny, I discovered that the front views of the "passenger's" side of the truck was a mirror-imaged "flip-flopped" photo of the driver's side as evidenced by the position of the steering wheel! Also the front bumper was "dropped-down" on one side, indicating damage that had not been repaired. Obviously, this vehicle was not ready to be advertised for sale! Given all of this, I would recommend the STAY AWAY from Midway Chevrolet. They are employing deceiving if not fraudulent sales practices, misrepresenting their inventory. This was just one example; how many others have they also done this with???

mjroz

Feb 13, 2013

Avoid this dealership. Internet sales manager David Camps and his minions made lots of promises, but didn't keep any of them. Did not return phone calls, follow up on requests, etc.In the end they wouldn't even pick up the phone unless I called from a different number, then hung up when they realized it was me!All for a $100 fix on the vehicle they sold me.Your ratings online already stink. I won't help you.

Milkslam

Feb 5, 2013

Fantastic customer service. Gil is an expierenced dealer who is very knowledgable about his inventory. I shopped around before coming to midway, and all the dealers turned me off for various reasons from lack of knowledge to lack of integrity. Gil has been fantastic and still continues to help me even after I've already purchased the vehicle.

Hood602

Jan 11, 2013

I have been treated poorly by this dealership several times in the past couple years. This is the closest Chevy Dealership to my home, but I will not use them at all in the future. Today I went into the parts department to get a a/c control switch that had become brittle and broke. I was told that you can't buy that switch, but you can buy the one next to it. I would have to pay for a entire new a/c control panel and have it installed. I asked it the other switch that was available would work where mine was broken, he answer immediately without looking anything up that it would not work. I would have to pay for a 300$ control panel. I left the dealership feeling like most of the experiences I have had with Midway, like someone was trying to take advantage of me.. I thought about it for a minute and pulled the other switch off, compared the two of them. They looked identical, put it inplace of the broken one and everything worked and fit perfectly..I will be purchasing a new switch, but not from Midway as they are not honest or trustworthy..I have had similiar experiences when going to this dealership looking at new trucks as well.. Midway must have the worst customer service of any dealership I have ever worked with..

Azvergano

Jan 2, 2013

We had purchased a Chevy traverse on a three year lease from Midway Chevrolet with some issues. At the two year mark, the dealership called and asked us if we would go into a brand-new lease with the exact same payment. I question the exact same payment, and they said absolutely, not one penny more and we'll put you in a 2012 Traverse for a new 3 yr lease. When we arrive, they began wheeling and dealing and not abiding by the promise they made to get us in the door. First they wanted $5000 extra, then we finally got down to $100 more a month when we got very angry at the lie to get us there. We left and went to Buick in Scottsdale who agreed to the deal and put us in a brand-new Buick enclave for the exact payment that we were paying for the Chevy Traverse. It has been one year since we were in there and I get a call from Midway about every three weeks. They want me to come and trade in my traverse lease for a new one. I explain that I would never buy from Midway and to remove my call from their call log. They question why, and I explain in detail that we no longer have the Traverse and we'd NEVER buy from them, ever!!! And then ask them to not call me, that I would never ever ever buy a car because they are liars. And as of two weeks ago, they are still calling. All my begging for them to stop the sales calls go un-listened to. They are desperate to sell you and deceive you.I guess I need to file a harassment suit!

bchild

Dec 15, 2012

My research, order, and purchase experience with Gil Martinez was excellent. He listened to what I was looking for tried to find my truck anywhere in the country. Failing that we ordered it. He kept me apprised of the order status and called me when it arrived. We discuss future service and upgrade opportunities. When the truck arrived he walked me through all of the features and helped me get Onstar connected. Overall it was a very smooth and fast experience.

Joseph D.

Nov 29, 2012

3rd new vehicle from this dealer. Painless transaction. Great sales team, especially Gil Martinez. No hassles or twisting your arm. Al from service and Matt from accessories are tops in my book.

Toni wolf

Nov 8, 2012

This was the best experience I ever had buying a car. Less time at the dealership than I have ever spent buying a car. That the customer service at this location was the best I ever received. My car representative Ralph SImpson was good at what he does explained the car and the best option for me. Thank you so much I have already gave his card to someone to buy a car...

jdlarsen85388

Oct 23, 2012

I recently purchased a new Chevy volt from this dealer and i cannot believe how great their customer service is. Their Volt specialist Gill, knows everything you could ever imagine about this vehicle. i have to say i have purchased many vehicles and when it comes time to do paperwork and the walk through im pretty much over it. But Gill was so informative and full of useful information i couldnt help but stay interested. The most important feeling that came out of my entire experience was that during the entire process Gill actually was excited and you could tell he genuinely loved his job and genuinely cared about us. He is not the kind of sales guy that looks at you and only sees dollar signs if that makes sense. Overall excellent job and i will be back to purchase again from this dealership.

FlyingVSS

Oct 19, 2012

I own my own business and I know how important positive feedback is for a company's image. We appreciate it when we get it, so I want to "pay it forward". I have had a terrific experience with the Midway Performance Team at Midway Chevrolet. They have been unrelenting with my quest to optimize my 2010 Camaro SS to the point where I have now won 3 awards for their expert advice and dedication. Rick, Matt, Jason, and Joe have shown great customer care with me and I anticipate working with them for many years!

jaredpw3390

Sep 28, 2012

purchased a 2013 equinox.... when talking about final purchase price i complained about the addons such as window tint which they charge TOO MUCH for and this thing called ZAKTEK paint protectant, now obviously theres nothing i can do if both have been applied to the car, so i had to give in and pay for them... patheticly i purchased the 2 year warranty for zaktek as well because i was under the impression the car already had it applied so i might as well.well i later decided i didnt want the warranty and they refused to refund it and said it cant, even though i know of a couple cases where dealerships have refunded it before. well i received a email from midway saying its time to come in for zaktek to be applied... its only done every 6 months and i purchased the car 2 weeks ago so its impossible i would need to have it done, so i call in and get told by 2 people working there that it had not been applied and that it was a fluke and that 99% of the cars get it applied before being sold... so i have tryed over 5 times, 4 the times leaving messages to speak to a manager to get my money back since i was lied to, they charged me at least 350 for the first coat and 500 for the warranty. so i want the warranty refunded since i was under a false impression that it was already applied, and i want my dang money back that i was charged for first coat! I finally spoke to a finance manager and he said he would call me back 20 minutes later with a resolution and he NEVER DID, so this is 5th time i have been blown off since they think they have their money, worst dealership ever, once they get your money they dont care about you and ignore your concerns and LIE ABOUT THEIR CARS JUST TO MAKE A QUICK BUCK!

tom.bugg.94

Sep 21, 2012

Had some issues, but Steve Tucker took great care of me. Love my truck. I feel I paid too much but that's my fault

Truck Buyer

Sep 13, 2012

I went to the dealership looking for a specific vehicle advertised on the Internet. They had some difficulty finding the vehicle, but they did eventually find it. They never made a serious attempt to push me into a different truck. So no "bait & switch", which can be a common tactic in the industry. They initially bumped up the price listed as "options", but I was able to negotiate the price back down to the listed Internet price. The haggling was straight forward, and they didn't employ any trickery. They tried to get the most money possible, I tried to pay the least possible. In the end, we were able to agree on a total price. That's pretty good for the industry.

nebage

Aug 30, 2012

I do not recommend this dealer to anyone in their worst nightmare! Forget buying anything here and move one to somewhere else! The customer Service is absolutely horrible. Rating F!! After you buy a vehicle they just forget about you. As soon as the deals done and you go back with problems or concerns you get a massive run around, They avoid you and refuse to return your calls, and when you actually do get to talk to someone they have to forward you onto someone else, then someone else, then someone else till you end up back where you have started. I am not ashamed to tell my story. I bought a new Silverado from them, They knew fully what I was asking and understood. The problem here is the sales guys are uneducated on their own vehicles. They constantly have to read from a manual! I said I was towing and some heavy loads fairly frequently and was told black and blue that this Silverado would do it. After finally getting the chance to tow I found it to be horrible, no power at all, I couldn't even reach the estimated MPG claimed just for city driving! I complained several times about its performance and all I got was the run around and the well you have to give it time to settle in and all that crap. Finally after talking the the service department that outrightly said, you are in the wrong truck for what your doing or at minimum you need a different gear ratio!! The Services guys know so much more, they should be selling them! I quickly brought this up with the sales department and was bounced around again, finally they sent me to aftermarket who ALSO confirmed I needed a different gear ratio. Well when the cost came to $4500 to do the work everybody froze, and guess what I got the run around, I felt like a piece of toilet paper on the floor being kicked around from person to person. I ended up contacting GM to file a case and buyback, only to be told it was a dead end and it between me and the dealer! They sold me into a vehicle they said was capable and clearly isnt! and now they cant come good to fix the situation, only to try and sell me into another car! DO NOT GO HERE, you are going to be very disappointed, Just look at the other reviews on here before you buy, see for yourself! I wish I had otherwise I certainly would have reconsidered. This is my first and last CHEVY! Huge customer service disappointment! and vehicle performance! It may not be the vehicle itself but I was sold the wrong one for my needs! They know that and cant admit it. If you have to go here, do not talk to anyone else but Ray Banks! he is the only person here you should Trust, Steve Tucker and his crew need to get serious lessons on their own vehicles. Stop trying to run for cover! I hope this will ward would be buyers else where, Trust me on this!I also disappointed in GM for not coming to bat on this one. Sorry Chev you lost a customer. Shame since we were thinking a new Tahoe in 6 months from now! Not a chance anymore. Think I'll look at something else. Approximately 10 mins after writing this I get a call from the dealer telling me I'm saying lies! Totally not true! Still you didn't even offer to help address any issue, or ask me if we could come to an agreeable resolution. Midway, you could have correctly dealt with the situation and all would have been well, but you didn't, you gave me the run around and sent me home unhappy, un-helped. Don't like negative reviews! Treat customers with respect. I apologize if I offend anyone but I speak the truth and still stand by what I say as correct. Please note as I said before Ray Banks was the only helpful person I spoke to and would appreciate where I was coming from, I wish him the best.

rickg26

Aug 24, 2012

Ok They got it right this time. Went in an saw Ashley. She was nice, fair, & honest with me. Showed me a car that I was good with. She tried to make thing go smooth. Took some of the stress out of buying a car. Her Boss Mr. Tucker also did a good job helping with this deal. Much better result this time.

pdhopkinsphx

Aug 23, 2012

Just bought a new Chevy Volt. Highly recommend working with Gil Martinez. He was knowledgeable, friendly, straight forward and thorough. I really appreciated the experience.

SCOTTCBENZEE

Aug 18, 2012

THE A TEAM AT MIDWAY CHEVY IS AS FOLLOWS.....GIL MARTINEZ JR WHO SOLD ME MY 2012 CHEVY, STEVE TUCKER WHO MADE IT WORK WITH THE BANKS AND DWAYNE TOOLE IN FINANCE .... I COULD NOT DREAM UP A BETTER TEAM THEN THIS TEAM AT MIDWAY........IT WAS AN AWESOME EXPERIENCE!!!

Budget car shopping

Jul 23, 2012

I found this dealer on Cars.com, and the pricing was good, so I came from out of town (6+hrs out of town) to buy from them. I had a specific car in mind, so I contacted them ahead of time to make sure the car was still available. They said they did. I told them the price they had it advertised at, and where I was traveling from. They said "Okay, we'll see you tomorrow." I got down there, and they tried to jack up the price. I had expected this to a point, but try an $8,000 price increase. Ouch. Needless to say, I did not buy, and I will not be going there again.

wmartini

Jul 16, 2012

Boy, it sure is good to know that Midway Chevrolet only cares about their HAPPY customers! The UNHAPPY ones, however, seem to get swept under the rug. Nothing like a shoddy cleanup job to show someone's true character! My fiance and I recently had a TERRIBLE experience at Midway Chevrolet while purchasing our 2nd vehicle from them, and when he left a negative review here, it was deleted - surprise, surprise! Worst customer service I have EVER had in my life, I have never been treated with so little respect as I was at this dealership. I would not recommend this dealership to my worst enemy, and you couldn't pay me enough to ever set foot in there again. Stay far, far away - these people obviously do not care about keeping repeat customers! I think I'll start taking bets now for how long it will take them to delete this as well, if they even bother putting it up!

robertJB

Jul 14, 2012

Here is the letter I have sent to GM regarding my buying experience.Hello,I would like to start off by saying that I love my new 2012 Chevy Avalanche. However, this is the THIRD time I have gone to a Chevy dealer and have been treated poorly. It started in April 2010, when I went to East Syracuse Chevrolet to trade in my 2007 Avalanche for a new 2010 Equinox. The salesman was inexperienced and didnt know anything about the cars he was selling, but was pleasant and I already knew what I was looking for, so it was an easy sell for him. My wife and I drove 2 hours to the dealer to make the purchase, and the following week made the same 2 hour trip to take delivery. Upon delivery, I was almost done with all the paperwork when two men who I hadnt met before or had anything to do with the sale of the car came over and told me I had to give them a copy of my credit card because I didnt have enough valid identification, according to NY State Law. I had given them my Arizona driver license, my military ID and my US Passport Card. I explained to them I do not give imprints of my credit card and they showed me a list of acceptable identification and their point value. The list was so old and copied so many times you could barely read it, but its age explains why they thought a Passport is acceptable but a Passport CARD is not. My wife worked locally in finance for homes and cars and knew the valid identifications for the state of New York, which included the passport card, but these two men just wanted to argue. I had already cleaned out the Avalanche, ready to trade it in, but went out to see if I had insurance forms or some other form of identification I was comfortable giving them. When I got back inside my wife was in tears and the two employees I didnt know were raising their voices at her. I told them that this is not how you do business and handed them back the keys to the Equinox. I called my bank immediately and they helped me stop the deal and get the money back from the dealer. I ended up buying a 2011 Kia Sorento from Burdick Kia in Syracuse, NY and a year later I got stationed in Phoenix, AZ. It was a long trip across the country and we decided we needed a larger vehicle. In October 2011 we started looking. I went to several Chevrolet dealers and got the same attitude from all of them. Either they think customers are a major inconvenience or they just dont want to sell cars because they were rude and disrespectful regardless of if I was in civilian clothes or my uniform. I dont expect respect because Im in uniform; I expect it because Im a potential customer who might spend a few thousand dollars at your dealership!I would have gone back to the dealer I got my 2007 Avalanche, but they were no longer in business. I really like Chevrolet vehicles so I ignored their attitudes and ended up at Midway to look at a Tahoe and an Avalanche. I already had the USAA pricing and incentives up on my iPhone and when the sales guy gave me a quote I asked him about the USAA pricing. He said he would see what he could do and came back taking only $100 of the price. When I showed him the website, he left and came back taking off just another $100. He was nowhere near the USAA pricing or incentives for the vehicle. The guy asked me to have a seat in his office and proceeded to brag about how he is the top sales man and had received a Bumble Bee Camero - as if I should stop asking questions about the sales price? He told me in a few days hed have a vehicle closer to what I was looking for, as in closer to the USAA pricing, and could bring it by my work so I could see it. I gave him my contact information but never heard from him. That was annoying so I stopped going to the dealers to look and kept my search online so Id only have to go to a dealer if I already found something I was really serious about. In June (2012), I found a couple of Avalanches at Midway on USAAs website so I went in and waited a while in the showroom until finally Douge came out to help me. We looked at the Avalanches and I asked what they could offer for my trade-in and they said it was only worth $20,000.00. Kelley Blue Books trade-in value was much more than that for good condition and our Kia still fit the description of excellent, so I asked them if they could do better and they came up a couple hundred dollars. I asked about USAA pricing which had the truck at $42,711, and they said yes, its basically the same as their employee pricing. They said they could get me 2.9% financing, and after not budging on the price or trade-in, I was sent to see Tim, the finance guy. He shook my hand and told me that we were going to be video taped during the process. He started talking to me about the service plan that covered the new vehicle and the standard 3 year 36,000 miles deal from the factory. Then he went into the BETTER, extended warranty. He told me that it covered everything and I would not have to worry about my truck for 5 years or 100,000 miles. He told me how those after-purchase, non-dealer warranties like the one from USAA only covers about 800 parts and werent worth anything. Next he went into how it would be paid for. He told me that with my credit scores a 2.9% rate would be no problem and that my loan term would be 88 months but I would make one payment up front and then do 2 payments a months. By doing this, I would finish paying off my loan at 77 months. I told him it didnt make sense and he tried explaining it again. I told him I understood what he was talking about but had never heard of anyone doing a loan this way so I called my wife, who knows these loans, and she explained it to me, and we decided not to take his warranty or loan offer. Before I could tell Tim this, he started breaking down the standard warranty, saying that after a year the truck would just start to break down and that I needed to get a warranty to protect the RIG, as he called the Avalanche. While talking about how the truck would just start breaking down and thats why I needed the extended warranty that HE was selling, he told me thats why he drives a Lexus. His sales tactic was to strong arm me and try and make me feel stupid if I didnt by the warranty. When I told him we werent going to buy the warranty, he seemed angry. I took the truck home that night, agreeing to come back the next day for final paperwork, detailing, etc. As I drove home, I noticed that the truck pulled to the right as soon as I let the wheel go. I started to think was Tim right? Did I by a crappy truck? Is this thing going to break down after a year? Is my wife going to be stuck dealing with this while I am deployed? I went back two days later to finish the paper work and show them the stuff that needed to be fixed, including several minor scratches in the paint, 3 in the tint on the drivers window and let them know the alignment was off. They took the truck to the detail shop and since Tim was not available at that time I waited in the service department. While there, I watched the guy in the detail department spray a wipe-and-shine type of quick detail spray on my new vehicle. I asked them if they had a car wash they could take it through and they said no, since it was the weekend they were closed. At that point I was pretty sure that they just wanted me to sign the final paper work and were just telling me stuff to keep me happy which they knew was not happening. I sat down with Tim again and he said that he wanted to run some new numbers by me. I guess since I was not in uniform this time, he really thought that he could talk to me any way he wanted, because he started in on the extended warranty again! He further explained that there would be no deductible if I brought it there to Midway but if I took it anywhere else, Id be charged $100 right off the bat. And, he made sure to tell me again how places like USAAs warranties are useless. I explained since I am in the military and would be leaving in a year or two, it made no sense to buy a dealer specific warranty. I told him Id be right back and went outside to call my bank, USAA. As usual, the USAA representative treated me with respect and answered all of my questions, not belittling me or changing her attitude when I told her I might be getting my financing with Midway since they offered 2.9% and I was currently pre-approved with USAA for 3.9%. She took a look at my application again and said theyd love to keep my business so they will match the 2.9% if Id be more comfortable keeping my loan with them, which I was. I went back in and told Tim that I would be doing everything, the loan, the extended warranty, with USAA and asked what he needed to finish this up. He said a check for $47,000.00. I told Tim that because our Kia payment was made automatically, a payment was being processed and the payoff amount he got two days earlier was now less, and he said dont worry about it, theyll payoff the right amount. When I told him that meant that now they were getting MORE money since the payoff was now less but the sales price wasnt, he told me not to worry about it and theyd send me the difference. A month later, this has still not happened. Three experiences with two dealerships and I have been lied to, belittled, and with the payoff of the KIA, Ive now actually been stolen from. They treated me like crap, and in the end the only two employees who seemed to care about customer service were Douge and his sales manager, Justin. In the end the only reason I bought this truck is because of the truck itself. But I doubt I will every buy a Chevy again, because I will not allow your employees to treat my family, friends and me with such disrespect again. USAA has always been good to me so when a GM employee decides to bad mouth my FRIEND I will stick by my friend. That is why your dealership didnt make any sales the truck sold itself, I was just stuck dealing with your employees to buy it. I told the guys at Midway that if theyre going to have USAAs name on all of their vehicles as a trusted partner, they shouldnt speak poorly of their partners services. Ive already filed a complaint with USAA about Midway Chevrolet so that they can be removed from USAAs program.Thank you for your time. I hope you will not act as your employees and just treat this as a disgruntled customer. The fact is, I am happy with my purchase, but would have preferred to buy it without dealing with your employees at Midway. V/RRobert BrunnerSFC, US Army(480) 292-5736P.S. A few days after I took ownership, I received a call from Midway offering me a free tank of gas if I would NOT fill out this survey. If that, and this complaint, is not enough to tell you what kind of employees you have working for you, I have the names of two other unhappy customers of Midways, that had I talked to before going there, I wouldnt have given them my business at all.

j15e

Jul 13, 2012

I went to this dealership knowing exactly what I wanted in a new car. The salesman that my wife and I had been talking to for about a week on the phone and online passed us on to someone else. That didnt bother me at all, I told him what I was looking for and he listened, yet when it came to actually finding what I was looking for the sales manager tried to add every little thing possible and only offered a fraction of what my trade in was worth. They apparently dont think anyone kelly blue books their trade in to see what it is worth. To make things worse I wanted a particular color and was offered everything but that til they realized i wasnt budging on that. Well, after going back n forth on a deal these morons tried to bait and switch us by sending in the sales manager Jack. This utter idiot comes at us after we decided that the deal was good enough to go with, with a different deal and a much higher price increase, and less for my trade in. At that point we were done. After telling Jack where he can go, we walked off after being there 4 hours. I think everyone involved should thank Jack for killing a deal that was about to be signed. Because of Jack I will never recommend these fools to anyone and I will never go to Midway again. If I ever see him working somewhere else I will turn and walk the other way.

rpix317

Jul 2, 2012

I went to this dealership based on a recommendation from a friend to see Keith. I set up an appointment for late afternoon to test drive a couple of used cars on the dealers website. When I got there for the appointment, the first car I wanted to look at was sold, but the other car was ready for me to test drive. We made a decision after test driving a few more vehicles and started the process of buying my car. Ever step of the process we didn't feel like a number. The staff was more than helpful and courteous, even to my family when I was out test driving vehicles. I can't say enough about this place. From the entering the parking lot to talk to Keith, until I drove my new (used) vehicle, was one of the best car buying experiences I have ever had. I would definitely buy another vehicle from this dealer.

Ally0520

Jun 25, 2012

I want to start by saying that the service advisor Dragan Perikic was great! This review is in now way reflective of him or the service manager Amy. I have a 2011 silverado 1500 that has had very strange alignment suspension issues. The truck would randomly pull to the left and right. The front left tire would bounce rather than roll down the road. I explained to the service advisor that it happens and highway speeds. I pointed out to him that 3 of the 4 shocks were leaking, brakes were squeaking etc. I received a call later that afternoon telling me nothing was wrong with the vehicle. I went to pick it up to see that the tech wiped the leaking fluid from the shocks. The receipt says that brake squeaking was normal and the shocks did not leak bad enough to be covered under warranty.The tech had inadvertently left the service bulletin in my truck. The strange thing is that my shocks looked exactly like the picture from the factory service bulletin showing that it should have been replaced. I was going to point that out to the service manager but as I previously stated that the tech cleaned up the leaking shocks. After a discussion with Amy, the dealership agreed to warranty the repair. As I got in the truck and drove away I noticed that the truck was only driven 1/2 of a mile. How can a suspension/steering issue properly be diagnosed, advising me that they could not "duplicate the problem" and that everything was fine and withing spec if they did not drive the vehicle???I brought it back in today for the warranty repair. I told the advisor, who put it on the work order, that I was having the same issues and the brakes were still squeaking, the alignment/steering issue was still present (although not as bad as it once was) and the non defective shocks were now leaking to the ground. The shocks were replaced as agreed. When I was handed the work order, I noticed that the truck was not driven again.... Again how can you diagnose a highway speed issue when you do not even drive it out of the parking lot. It has become apparent to me that the Midway Chevrolet service department does not take the safety of their customers seriously. i tried to discuss the issue with the service advisor who did not have an answer to any of my questions surrounding proper diagnosis of an issue and the false statement in the work order that the problem could not be duplicated when they did not even drive the vehicle...... You can not tell if there is a highway speed steering/alignment issue or get brakes to squeak when it does not leave the parking lot. I will never buy ANYTHING from Midway Chevrolet in the future.Some other observations. The accessory department is rude and full of misinformation. I was looking to spend $5,000 in upgrades, wheels, tires etc until he lied to me. Their quoted labor to calibrate my speedometer was double that of 2 other dealers in the valley. He tried to tell me that it is a very long and complicated process. It is a 20 minute job at the most according to other dealers. When I told him that other information that I have gathered said the opposite, he became more belligerent and leaned back further in his chair and continued to text someone like he could not be bothered to explain the lie he just told.... I was also told that part number 19159438 (drivers information center) takes 90 minutes to install and an hour to program. When I told him that it is a plug and play unit that required no programming and should only take 20 minutes to install, he rolled his eyes and huffed.... He is the 1st person people see when walking into the building from the service entrance. if it was my business, I would want someone who at least attempted to make a customer feel welcome rather than grimace at you because you bothered him in the middle of a text message to someone.... He could have at least put his phone down while telling me a lie and trying to overcharge me.My advise to anyone reading this is to take your business elsewhere. I should have listened to the scores of people who tried to tell me not to take my truck there.

Leah R

Jun 25, 2012

I first dealt with John Riggs who was a complete liar. I was about to walk out the door, as no one appreciates being straight out lied to. However, my hero of the day was Keith Darden. He was honest and respectful with me while doing his best to get me the car and deal I needed. I was very impressed with his customer service. Keith definitely saved my business. Without him I would have went straight to the next dealership. Thanks Keith!

camaro2012zl1

Jun 22, 2012

I just wanted to say that if it was not for Mr. Keith Darden our saleman at Midway we would have walked away. We Purchased a 2012 Camaro and are very happy with our car. How ever i want to mention that Mr. Steve Khouri the new car director quoted me a price over the phone with dealer add-ons to justfy a price hike witch was a lot to us. When we arrived at the dealership all the said mentiond dealer add-ons were not on the vehical so we said that we did not want them and did not want to pay for them. A price reduction i thought was in order. Instead Steve took the liberity and delight in telling me that if i did not like the price quoted i could leave the dealership. He spoke to me and my husband in a challenged mannor and exhibited bullying behavior. I do not think that it is customer friendly to intimadate a customer into buying a new car. Personally i think that is bad for any business! So i want to respectfully say that if you must buy at Midway Chevrolet please request Mr. Keith Darden as your salesman as he exhibits customer respect.

jemmmb

May 15, 2012

I was dreading the entire process of buying car,but my experience with Roscoe Gist made it somewhat enjoyable... Great experience and I really felt as if Mr.Gist was pulling for me to get my car.. In the end I got my car and my payment was $10.00 less than I planned for.. I would absolutely return and buy another car from Midway Chev provided Mr. Gist would be my salesman.

atHOME20125D61

Apr 27, 2012

I was not pleased at all with my recent visit to Midway. I have been a "sitting duck" for 6 days for a final price. I was not sure of the exact amount I grossed on my paycheck and was told to put an amount which after reviewing paystubs was quite a difference. When I told the finance dept. I was going to have to bring the car back I was told there was no one with authority to take the car back. I was transferred so many times to so many people. I am literally sick over this experience! Do noyt purchase a car from these dishonest crooks! I can only hope this review will help someone.

Sonic Lover

Apr 1, 2012

I had several bad experiences with other dealership over the last few months tying to get financed for a new car. I received a call from David in the internet department about how he could work with my situation, and get me into a new car for the same payments as I was currently paying. After 20 minutes on the phone with him my boyfriend and I headed down to the dealership. We sat down and went over all of our options. He was able to get both of us into brand new vehicles with no hassle. I recommend this dealership, and David to anyone looking for an honest, caring manager to assist you.

xochil

Apr 1, 2012

we came in to the internet sales dept. and had an overall great experiance, they were very informed about there vehicles. James and David were very helpful with the purchase of our new chevy equinox. thanks for making it pleasent one.

Rey.abby

Mar 30, 2012

A couple of months ago i called midway chevrolet about warranty on my 07 chevrolet equinox. The engine needed work, since it was coverend under the powerterrain warranty i took it in. I dealt with Cole. My experience here aside from the work getting done at no cost, was not very positive. I waited more than a week for them to work on head gaskets, they did provide me with a rental, but i felt he lied about a few things. I had a file number already with GM about being reimbursed for a $600 towing fee since my car broke down while i was out town. GM agreed to reimburse, but when i spoke to cole he gave me a list of things my car needed to be serviced about. Such as flushing coolants or what not, even though i checked with my mechanic and he said my vehicle was way under the mileage for that kind of work. Well not only did cole "suggested" my car had the work done, he also told me that GM wouldnt reimburse me if i didnt do business with them for these repairs. I called GM and of course they had already processed my check and had sent it. When i confronted this guy he explained he didnt get paid off of warranty work but on extra work that i paid out of pocket. I was very upset and then he proceeded to ask me to not trash him when i receive the survey about my experience with midway chevrolet because if he didnt get a 100% satisfaction review, he would take a 10% paycut for three months. I felt bad for the guy, had i fallen for his crap i would have reported him but i just felt bad for him. When i came home i told my husband, he was extremely upset and threatened to report the guy but never followed through. Anyway, i took my car back into service at midway yesterday with fuel pump issues. Again covered under warranty, i left my car there over night. This time i spoke to daniel, he helped through the process. My car was done quickly and didnt need a rental. I cant say im dissatisfied with the work yet since i havent driven my car for more than 4 miles. We'll see if its completely fixed. My issue this time is that my car is scratched all over. Sure it was dusty when i took it in, but now i have a very noticeable scratch on the hood and a ridiculous amount of tiny scratched all around. Well they washed my car, which i wasnt asked if i wanted it washed. The scratches go in a circular motion assuming they hand dried it or whatever they do. I called daniel and believe me i was extremely upset, he advices i bring it in tomorrow. I will take it there tomorrow but i explained that if i show up tomorrow and if anyone says there is nothing they can do and they arent responsible things will get ugly. Ive already talked to GM since they are very good about checking how everything is going. I explained to them all of the above and they promised to stay informed and stay with me through this claim. So we will see tomorrow what Midway Chevrolet is going to do about my scratched vehicle.

tbaila

Mar 24, 2012

I have purchase three cars from midway in the past two years. Great experiance every time with not only the sales staff but with finance and service. Highly recommend midway to others.

old guy

Mar 23, 2012

Wanted to replace current high mileage vehicle with one with less miles and more room. Dealer suggested a vehicle and completly inspected it and replaced more parts then originally agreed on and kept at original price.

kimberlygretchen

Mar 2, 2012

I would not recommend this dealership. Like many car dealers, these guys are not honest. They'll tell you anything to sell you a car. They screwed me over, promising to give me a $1,000 gift card, but never sent it out and didn't tell me of the matter until forty-nine days after the fact when I had been relying on this source of income, all the while being assured by the Manager that "it's on it's way".... Liars!They didn't return my phone calls, very unprofessional service after the deal. I am not happy with Midway Chevy, and would suggest you shop somewhere else if you don't wont to be lied to.

Peanutlove

Feb 20, 2012

We had a horrible experience with this dealership. We waited around for hours, and were run through the hoops regarding the information in which was needed, information was given and then they came back and needed more, I have never had just a horrible experience buying a car and will never return to this dealership again. It was horrible and I will never recommend anyone to go here unless you want to have your car taken back the day after you bought it because they messed up and didnt even care!!!!!!

5haggy

Jan 15, 2012

Midway Chevrolet Phoenix - !!! BEWARE !!!After I agreed about the price with Midway Chevy over the email I went down to the dealership to close the deal....yeh, right...I was dreaming.Some details about the car:2004 Honda Pilot EX-L Ext. Color - SandstoneMileage - 105,292Stock Number - P13645Vin - 2HKYF18534H525845Model Code - YF1854ENW I drove tested the car only to find that the VTM-4 All Wheel Drive (4x4 System) doesn't work ($2000 to fix according to Midway Chevrolet), Cruise Control dead/not responding, Sun/Moon Roof not closing, Rear AC Vents broken...etc. Roland Rodriguez hasn't to much of saying in this whole story since I was passed quickly to Steffen, a high pressure sales ''manager''.While Roland was quite nice and helpful I cant say the same about Steffen who ignored completely the deal I was promise already by trying to bring me back to the sticker price. Suddenly the price jumped from $9000 out of the door (OTD) to $11000 + Tax and Fees and All Wheels Drive system was my responsibility to fix...overall $15000 for a car that supposed to cost $9k OTD.For anyone with an IQ bigger than shoe size it's just an insult specially when you know that I have better or similar offers from a private party or other dealers.According to Roland Rodriguez and his manager Steffen my offer was good enough for them initially...or at least that's what they said in the email: The 9k offer is reasonable enough to make it happen. Not so much.

jimselgo

Jan 9, 2012

I did an online search for cars and selected the Chevy Malibu and Chrysler 200 as cars I wanted to compare to purchase. The internet price at Midway Chevrolet was $18,265. Supervisor Steve told me over the phone that if I brought in the "secret code" of C666309, I would receive another $500 off. For three days, they told me they would honor that price. Titus, Justin, and Kevin told me to find out how much the Chrysler 200 would cost and bring that price to them. They said they could match or beat the price. I knew that wouldn't be true, as the new Chrysler was a 2011 model and the Malibu was a 2012. I didn't expect them to match the Chrysler price of $16,240, but wanted to see what they would offer to sell the Malibu for. I told Titus the cost of the Chrysler 200 and he came back to me with a price of $17,500 for the Malibu. I said I would buy it. He called me back ten minutes later to say that they would "honor the price," but that there would be an extra $1800 added to the price for ad ons. I had never heard of that before and I told him that they NEVER mentioned that to me in the three days I worked with them. He said he would have the manager call me back to go over the numbers. The manager never called me. I went to the Chrysler dealership the next day and bought the Chrysler. I received an email from General Manager John Vance at Midway Chevrolet on January 1, inviting me to personally call him if I had any questions or comments about the deal. I called on January 3, but the secretary said he was busy and would call me back. I left my name and phone number and he never called me back. I feel they are unethical with their advertising at best and unlawful at worst.

baack82

Sep 11, 2011

They promise one thing and do another worst car buying experience ever! Tell you they will do this and that then once they get u into a vehicle the promise they made to you go right out the window.. for example i purchased a 2011 camaro i wanted a 6 speed the only one they had was the one with 18" wheels i stated that i would like the 20" wheels my sales rep told me i can take care of that also possibly leather neither of the 2 got done the leather wasnt a big deal but the wheels were i wish i wouldnt have taken the car and took my business elsewhere.. Midway chevy = crooks and liars dont buy from this dealer keep in mind i have over a 800 credit score and they still wouldnt do it my sales rep stated for another 2000 u can get them hahaha ya right i will buy aftermarket before i give you guys another dime... I am not having any service done to my vehicle there either for the fact they will probably lie about different things as well.. I contacted gm in regards to this issue and gm said a general manager would be following up with my complaint on how to rectify this issue 3 weeks have past still no return phone call... Dont waste your time here! go to another dealer..

johndj

Aug 5, 2011

AFTER EMAILS,CALLS,ABOUT A CAR I WANTED TO LOOK AT,MADE AN APPOINTMENT TO GO SEE ONFRI 8/5/11,WAS GOING TO TAKE MY TRADE IN DOWN,GOT OFF WORK EARLY ON 8/4/11,SO DECIDED TO DRIVE TO DEALERSHIP IN WIFES CAR [FROM GILBERT WHERE WE LIVE]GOT TO DEALERSHIP AND WAS TOLD CAR MUST HAVE SOLD[GOOD FOR YOU] THE PROBLEM I HAVE IS THAT FOR 3 DAYS 8/1/11 TO8/4/11 BEEN EMAILING DEALERSHIP ABOUT CAR,WELL DID SOME LOOKING AND THE CAR WAS SOLD ON 7/26/11 YEA!SO TRIED THE CHEAPER CAR TO GET ME IN DEALERSHIP,LONG DRIVE FOR NOTHING!WOULD HAVE BEEN BETTER TO JUST TELL THE TRUTH

SURFFFFS

Jul 13, 2011

WORST DEALERSHIP EVER!!!! I have purchased 12+ cars in my day and have never seen such unorganized, rude and shady people in my life. I had to make 5 visits to this dealership just to finsh the deal. They kept calling me back and saying the interest rate had gone up or something else happened so my payment kept going up. This is all after I already had the car!! It was extemely messed up. Before I went through with buying the car, I wanted it tinted and newer tires since the ones on the car were very used. They said "oh yeah no problem!". It literally took me 3 months, 50+ phone calls and hours of time to get this achieved and it took 2 separate visits! They did the tires but then said they had to get the tint approved and it never happened. So more calling over the next few weeks and I finally got someone to ok the tint. It was a horrible experience and the biggest car buying disaster I have ever seen or heard about. BEWARE DO NOT BUY FROM THIS DEALERSHIP!!!!!!!!!!!!!!!!!!

Douglas R Williams

Jun 22, 2011

Me and my wife got our dream car 2011 CAMARO from Midway Chevy on Bell Road. Mr. Tucker is the man to see! Doug & Kathy Williams

blue212

Jun 7, 2011

I will never, ever, ever go to Midway Chevrolet again. I took my car there for a recall service over a year ago because they were the closest dealership to my home. They are STILL calling me asking me to trade-in my car despite being told numerous times that I am not interested and to remove me from all of their listings. I get a call or email at least once a week. Once they tried to say that I submitted a request for information on a Camaro. I'm a college student that can barely even afford my Cobalt.. I think a Camaro is just a bit outside of my price range. Horrible customer service. I will never return here again for anything.

annettew

May 24, 2011

Working with Fabian was great, he stayed with us throughtout the entire process and treated me with dinity and respect. He worked really hard so that we got the vehicle that we wanted, I wished there were more salesmen like him out there. Jeremy was also very good and very friendly.

sawyer050

May 9, 2011

Two weeks after purchasing a chevy malibu from midway chev i received a phone call telling me i needed to sign some more papers- when i went to sign and asked what i was signing- i was informed that this should of been explained to me on the phone, which it never was. I was then told to look over the papers and compare them to the ones i had at home so see what the differences were. when i did this i realized that the interest rate had went up signifcantly- i then decided that i no longer wanted the vehicle due to this finding. I realize that my credits not the best, but feel like this should of been explained to me. And why wait 2 weeks after i had the car? Well when i went to return the vehicle i was asked what happened- i explained this to Flavio- my salesman and he understood. He stated that the way they did this to me wasnt right and i agreed. As we were wrapping up- one of the finance workers, Jerry was his name came into the office and asked us what was going on (why we were returning the car) i explained that the interest was way to high and so on. Jerry told my fiance and i that he wasnt sure where we got out math skills from- basically implying that we didnt know what we were talking about. My fiance told him that only and idiot would take this deal and Jerry replied to us that maybe "we were fucken idiots" At this point i was shocked that he would say this to us, not to mention there were several other customers that could clearly hear him insulting us. I am appauled that this employee would think that this behavior is acceptable towards any customer of midway chev. I have never in my life experienced anything like this. I work with people everyday (in healthcare) and i dont care how stupid i thought a patient was being i would NEVER raise my voice at them, cuss, or insult them for any reason. This is completely unacceptable!! I was very happy in the beginning with my experience at midway and told everyone but unfortunately i had to change my story and let people know about how i was treated that night at midway instead. I hope that this particular employee doesnt have the chance to treat customers like this again. This was a horrible and shocking experience that we will never forget.

rugman60

Apr 21, 2011

I was in Midway Chevy and bought a Brand New Silverado. I want to say there is noone that was more curtious, friendly and efficient than my salesman Greg Roden. He went above and beyond my expectations. I even refered my sister in law to buy a vehicle from Greg. If I ever need a vehicle or know anyone who does. Greg and Midway Chevy will be the dealership. Keep up the good work.

twalter85

Mar 11, 2011

(Short Version)Avoid this place like the plague. I have never seen such bad customer service. Everybody from the salesmen to the general manager are a bunch of liars. They will tell you anything in order to get you to come down to the dealership so they can try to pressure you into a crazy deal. They also get very confrontational and argumentative when things do not go their way. They really need to take some lessons on professionalism at Midway. Every person I talked to talked down to me, and did not treat me as a welcome customer. Be wary of any agreements that you make as they will not always be honored when you get to the dealership. My name is Tim Walter, and my phone number is 480-580-2475 if you are thinking about buying here call me and I will give you my whole story.(Long Version)(Shaun Frank and the rebate debacle)My name is Tim Walter. I called the dealership Monday Feb 28th. I had heard some radio ads regarding the promotion where Midway was tripling rebates up to 6000. I was inquiring about a Malibu. From the get-go I had informed the representative (Shaun Frank) that I was trying to trade in a civic that had quite a bit of negative equity, thus why I was so interested in the extra rebates. I also informed Shaun that we were going to be financing the car in my wifes name and she is not currently working. I had asked if it was possible to get anywhere near $350 a month for 60 months with zero down considering our situation. He told me to come on down because the finance manager had ran her credit and was confident we could get the deal done even with our situation. (My wife has 780 credit score just no income currently.) I told him that I wanted him to be positive that a deal could be made before we made the hour long drive to the dealership. He told me that he lives right down the street from me, so knowing how bad the drive is, he would never considering bringing me down if he was not very confident that the deal could be made close to my target payment.The next day (March 1st) we made the trek across town to meet with Shaun. Even though we had already test drove a Malibu and knew what color we were looking for, he insisted we walked around the lot to find the car we like and drive it. (No big deal except it was already 8:30pm) After we chose the car we wanted (same one we already had in mind) we returned to the office to finalize the deal. Shaun took our information into the office and came back with a big smile on his face exclaiming, Should we shake now? Or do you want to see the numbers first? Haha, funny joke, especially when we see the numbers. Even though I told him I was looking to put zero down and have a 350 a month payment for 60 months, he came back with an offer of 5300 down somewhere around 489 a month for 72 months. What the hell?? This isnt anything close to what we had discussed. I asked him why the numbers were so high and he told me that the triple rebate program that I had inquired about ended the day before. At this time I got very upset and let him know I didnt appreciate him wasting our time coming up there, he knew that I was only interested because of the triple rebates, and that we would have come up the day before if we knew that the promotion was ending. He told me he is not GM so he does not know when promotions will end. (I later discovered the triple rebate program was actually an in-house promotion being done by Midway. Not a GM promotion.) I stood to walk out telling him that he mislead us in order to get us into the dealership. He then became visibly agitated, I imagine because he realized that he had messed up, and he began to be very rude and began arguing with my wife about how he is not GM and he has no control over rebates and other nonsense. I told him if they were unable to honor the rebate we were leaving because we would have never wasted our time if he had not misled us. He then extended his hand, so assuming negotiations were through, I said No, Im good. Just get me my keys. As he retrieves my keys, we begin towards the door. I can see him in the shark tank talking to his manager; everyone in the office is looking back at us as if they are making a plan on how they can save the deal. Now, a salesman named Will Mae comes to us and we explain the situation and how upset we are about our wasted time. I tell him that they need to be more upfront with their customers before dragging them into the dealership for nothing. At this point, he tells me that he is sorry and he wants to help. In order to make it right he will show me the invoice of the new car and sell me it at that price, as well as dump as much into my trade as he possibly can. I tell him we will need to go home to calm down and I will call him when I decide what we would like to do. (Will Mae negotiations hand off to Roscoe Gist)After calming down, I called on Thursday March 3rd and spoke to Will. I had done my research and found an expected invoice price from Edmunds.com. The price Will quoted me was higher than the invoice and I began negotiating to get various fees removed or reduced. Working with Will was very frustrating. Every email I sent him, I had to call him several times in order to get a response. He had agreed to give me 13,9 for my trade, and we also negotiated a price for the car. After all was said and done we had agreed on a total loan of about 24,600. I had sent an offer detailing every fee and option for this amount, and awaited a response. (I wanted to get the offer accepted in writing to cover my bases.) I did not get an answer so I called the dealership several times in attempt to get ahold of Will. I was told several times he would call me back and it would never happen. He also would tell me that he would respond to my email as soon as he had time and I never got an answer to that either.After several attempts to reach Will, I was put in contact with Roscoe Gist. He informed me that Will had been promoted, so he would be working with me from this point on. Roscoe you can tell is very new to the business. He talks really fast from the nerves and contradicts himself constantly. At one point he told me they would need to re-run my wifes credit because they shred everything at the end of the night. (Turns out they keep the information for 30 days.) I informed him of my negotiations with Will and sent him my itemized offer. I told him that if they would accept this price, to inform me when a credit approval was attained. (Again, I didnt want to waste time and money driving to the dealership until the deal was ready to sign.) He told me that they cannot try to get approval until I am in the dealership. No matter how hard I tried to protest, he insisted that it was just procedure and there was no way to continue without us coming to the dealership. I sent him my offer again, and told him that if the price was accepted we would come down to figure out financing. The next day he emailed me to inform me that he had shown my offer to his manager and they accept my offer. Thinking that the price was agreed upon and set I drove to the dealership Tuesday March 15th after work.(Dealership visit finance coaching)Upon arrival we were greeted by Roscoe and taken to the lot to look at the vehicle. They didnt even have the color I was inquiring about ready to look at. We found a silver one on the lot that we liked, so we returned to his desk to finalize the deal. After sitting for a few minutes we were approached by the finance manager. (Dont remember his name but he is the big guy in the shark tank) The first words out his mouth were. Where did you get the figure for your trade-in? I told him that I had been negotiating with Will for over a week and I had got the figure from him. I also reminded him that the figure was included in the offer that they had accepted the night before. He went back to the shark tank and Roscoe came back trying to tell us that we had the numbers wrong. I told him again that I had got the figures from Will and besides that, they had already accepted the price. They told me that they must have read the offer wrong. I told them that irregardless of if they misread the offer; they had accepted it and we expected them to stand by it. The finance manager returns and starts throwing numbers around really fast in an attempt to confuse me and my wife. He tries to explain that the trade-in figure Will gave me had included the difference in sales tax so instead of 13,900 for my trade I was actually only getting 12,500 and some reduced taxes. Also, they tried to tell me that the price of the vehicle he had given me was including a 2500 rebate. None of this was reflected in the offer that they had accepted. I persisted that they should stand by the acceptance of my offer.After some time back in the shark tank the finance manager came over and told us that he is going to get us a lower interest rate. (Avoiding the price of the vehicle now for some reason.) He then stated that banks do not want to loan to someone without a job, and that if someone from a bank called us, how would they know if she was working? I see what he is implying so I ask, Are you saying when the bank calls to verify employment we just lie? He says well I wouldnt tell you to lie, but if something needs to be done to get the deal done He drifted off but we could now see what he was saying. He was coaching us to lie to the bank about my wife employment status! I did not say anything just looked to my wife bewildered and he walked away and Roscoe returned with numbers. He showed us the figures he had drawn up and they had gotten to the payment we wanted but the total loan was still more that 5000 more than what we had already agreed upon. (They had extended the loan to 72 months) I told him that would not work and that we were not going to agree to anything except the deal we had offered. He invited us into the shark tank to look at his finance computer so he could try to confuse us with numbers again. We knew what we had agreed upon though so we were not letting them influence us. During this time the General Manager Steve Tucker wandered in and was listening in on the discussion. He tried to repeat the fact that they misread the offer, and could not honor it. He kept offering to lower the price, but would not come anywhere near the number they had accepted on my email offer. A long debate ensued regarding the fact that we were deceived and that we wanted them to make it right and he continually tried to get us to accept their new offer. After a long debate, out of nowhere Steve looks at my wife and says, I cant sell you a car, you dont have a job. I am outraged at this point. Never at any point did we hide the fact that she was unemployed, and never were we told that his may be an issue. In fact, I told them during my first call to them that she was not employed. I explained this to Steve and he responded that, writing a loan to us would require him to lie to the bank, and that is immoral. He then stated that he needed to break the cycle of how his salesmen were writing deals to people with no income. I see it as safe to assume that he knew that we were not budging from the deal they accepted, so in order to save face he was using my wifes employment status in an attempt to put an end to the deal. The deal certainly ended there. He walked out and we expressed our dismay at the fact that they were telling us that they could not write the loan now based on my wife being unemployed even though they had known this fact the whole time. We told them we did not appreciate them wasting a week of our time. At this point Roscoe became very confrontational and tried to start an argument with my wife. I was able to get her out of the dealership without her taking his head off. I strongly recommend that no one deals with Midway Chevrolet. There are lots of dealerships in the valley and some with great customer service. The day after this happened I called another dealership and was offered a price lower than I had offered at Midway. I currently am negotiating a lower price than Midway could even come close too. Not one thing these guys told us turned out to be truth. Learn from my mistake. I wish I had read the reviews about this dealership before calling them. Hopefully this will help others not make the same mistake I did. Save your time, avoid these scam artists.

azhiker

Mar 2, 2011

Neil Underfoot has got to be the most unprofessional manager I have ever dealt with. He used profanity and yelled at me and called me a liar. I really don't think that is how you treat a customer who purchased a vehicle from you. I can not believe that Midway Chevrolet .They might want to send Neil underwood to anger management class, he told me you don't know who you are talking to, he is a poor represenative for the dealership.

Glyn1173

Mar 1, 2011

I have been looking to buy a new car for a while. I have shopped around at several dealerships to compare pricing over the past couple months and found that I could get the best deal at Midway. Everyone I dealt with was very courteous and professional. I did not run into any problems and the paperwork reflected all the details that we had discussed. I am enjoying my new car and will definitely buy my future cars from them. I would highly recommend buying a car from Midway.

grace2011

Mar 1, 2011

I went car shopping this past weekend and I have to say that Midway Chevrolet was very helpful and professional. I did not purchase because I have so much negative equity , but the were very nice and patient with me and I will be going back when I am ready. Thanks Midway for not trying to pressure me into a car , I will be telling my coworkers where to go buy at.ThanksBeth May

agkahler

Feb 28, 2011

My husband and I were very satisfied with our recent purchase and the customer service we received at Midway Chevrolet. Living outside the metropolitan area, we definitely do our research before driving into town to make any major purchase. Out of all the dealerships we called prior to our purchase, Midway was more tentative to our needs and offered a fair deal. They listened to our needs and met them. Everyone we dealt with was very professional and our transaction was handled in a timely manner. We would definitely recommend Midway to our friends and family.Great Job!

asinclair

Feb 28, 2011

After hearing some radio ads, I decided to stop by Midway Chevrolet. I wanted to trade my 08 Rav 4 in on a new Equinox. I wasn't sure they would be able to do anything for me since I still owed a lot of my Rav.My salesman was Keith. He was knew a lot about the cars and answered all my questions with ease. He really helped me pick out the right car with the right features for me.Ok to the financing...I was still scared that I was going to put a ton of cash down to get rid of my Rav. To my suprise, that was not the case. I ended up putting 1,500 down and only increased my payment $100 for a car I liked a whole lot better. Not to mention a way better interest rate (my Rav was my first car purchase). My finance guy was nice. I was not going to add any warranties but after having them explained to me, I decided they were a good deal.All and all it was a great experience. I would buy from them again.

ngoc8r

Feb 28, 2011

I would like to start off by mentioning how wonderful my experience at Midway Chevrolet was. I called the dealership Friday afternoon and spoke to a manager named Steve tucker. Steve was attentive to my needs and seemed to be very educated on the product and specials they were running. I showed up Saturday afternoon to meet Steve in person. Not only was Steve ready for me with the vehicle pulled up waiting for me, he made the entire process pleasant and hassle free. I have bought many cars in my life and by far would recommend Midway Chevy and Steve Tucker. The Dealership was clean, the process was done in a timely manner, and the overall experience was great.So my suggestion would be this...if you are currently in the market for a new or used Chevy....go down to Midway and ask for Steve.

jaf82

Feb 27, 2011

Unfortunately I did not check this website and these reviews before calling and going to look at new cars at Midway Chevrolet on Bell Road. I wasted 3+ hours at Midway Chevrolet. Maybe I can save someone else the frustration I experienced there yesterday. If you are considering a car purchase from Midway Chevrolet I have two suggestions for you; #1 Do not go there. #2 Instead of going to Midway Chevrolet just go to see Eric Steffes (602-430-6983) at Courtesy Chevrolet on Camelback and 12th Street. Based on my experience, and apparently the experience of others that have written reviews on this web site, Midway Chevrolet is really a classic example of why car dealers have less then a stellar reputation. Yesterday, 2/26/2011, I went to Midway completely ready to purchase a new car. And they had a car on their lot that I wanted to purchase. In the past I have probably purchased 20-25 cars so Im fairly familiar with the process. Never before have I had an experience like I had yesterday at Midway Chevrolet. If you do go there be extremely careful and make them slowly explain the numbers and terms before you sign anything. Believe it or not, they were filming the signing of documents when I went into the financing persons office. It seemed as if that person in the financing office took forever trying to sell me an extended warranty or service contract. That extended warranty or service contract was going to cost me an extra $408 a month in addition to my car payment. Yes, that was in addition to the actual car payment! When I declined that extended warranty or service contract he started to very quickly go over the numbers and terms of the car purchase agreement. Luckily I was able to catch that they were able to meet my negotiated monthly payment amount by extending my car loan to 6 years. I suggest that you be extremely careful regarding the numbers you sign for if you go there. You might get home with you new car and be surprised at what you signed. After I caught the 6 year loan term I told them that was not acceptable. The finance person left and in came the most unprofessional person I have ever met in any car dealership. I eventually told him that I was leaving. I requested that he return the keys and registration for the car that I had wanted to trade in. Well, they could not find or locate my car keys or registration. They even tried to tell me that I had to just accept a copy of my vehicle registration. It got to the point that I was ready to dial 911 and call the local police department to report my car as stolen. Eventually I received my car keys and registration, and left. Yes, this was their customer appreciation at its finest!Next I went to Courtesy Chevrolet a few miles away at Camelback and 12th Street. They also had a car on their lot that I wanted to purchase. At Courtesy Chevrolet I met Eric Steffes and worked with him and George to complete the purchase of my new car. Two hours after I walked into Courtesy Chevrolet I was leaving with my new car, totally pleased with how the whole process and transaction took place. Eric and George were incredibly professional and there was absolutely no pressure or ugliness whatsoever. When I went in to sign the paperwork with their finance person there was not even any heavy handed pressure to purchase an extra service contract or extended warranty. And the finance person thoroughly explained the details of what I was signing and answered all of my questions patiently and unhurriedly. From start to finish, everything in my purchase at Courtesy Chevrolet was conducted as it should have, with dignity and professionalism. Before shopping for a car check out the reviews for these two dealerships. In hindsight I wish that I had checked the reviews first. I would not have wasted the 3+ hours I spent at Midway Chevrolet. I have personally seen why there is such a contrast in the reviews for these dealerships. Call Courtesy Chevrolet, ask for Eric Steffes, and you will see the difference. I would very strongly recommend Courtesy Chevrolet and Eric Steffes to everyone.

rickg26

Feb 14, 2011

Run AWAY. DON'T STOP. SAVE YOUR TIME. SAVE YOUR MONEY.THIS NIGHTMERE STARTED ON JAN.14,2011. I HAD HERD ON THE RADIO HOW MIDWAY WOULD HELP THOSE TO REBUILD THEIR CREDIT. OVER THE YEARS I HAD BOUGHT A LOT OF VECHILES FROM MIDWAY. SO THIS IS GOOD I WENT. IN 2008 I WAS INJURED, LOST EVERYTHING. SO BEEN TRYING TO GET BACK ON TRACK. BEFORE I NEW I WAS BUYING A USED 2006 BUICK. I GAVE THEM MY OLD CAR PLUS $500.00 DOLLARS DOWN. THEN AFTER A FEW DAYS, WAS CALLED ASK TO RETURN. I WAS THEN TOLD THE LOAN COMPANY DIDN'T LIKE THE DEAL. I AM ON SOCIAL SECURITY DISABILTY, I DON'T HAVE A LOT OF MONEY. THEY HAD ME WRITE A ANOTHER CHECK FOR $600.00. THEY SAID THEY WOULD HOLD. I WAS TO PAY $150.00 PER MONTH. AFTER 2 WEEKS OR LESS I WENT UP THERE MADE MY FIRST PAYMENT OF $150. PLUS WROTE THEM A HOLD CHECK OF $450.00. I FIGURED THEY TARE UP THE $600.00 CHECK. MAYBE 2 DAYS LATER THE TWO CHECKS FOR $150, & $450 WAS PUT IN THE BANK AN BOUNCED. I FIGURE SO MUCH FOR THEIR WORD. I COVERED THE CHECKS, ONLY ASK THEM TO COVER THE $70.00 NSF FEES. I GOT THE RUN AROUND ON THIS. THEN ON FRIDAY FEB.11,2011 I LOOKED AT MY BALANCE IN THE BANK. MIDWAY HAD DEPOSITED THE $600.00 CHECK. I WENT UP TO MIDWAY THAT MORNING, DEMANDING TO SPEAK TO A MANAGER. SHOWED HIM ALL MY PROOF. HE THEN HAD A CHECK FOR $670.00 CUT, I THEN DEPOSITED. Feb. 15,2011 Was ask to come to the Dealer. Went up and they cleared up all the problems with my deal. I would have to give most of the credit to Rick Stephenson & Mr Stewart with out them I don't think it would of had the same out come. I would sugest if you have any problem go to these guys. I KNOW THE SAYING LET THE BUYER BEWARE. BUT AFTER ALL THE TRADES I HAVE MADE THERE....THE LOAN COMPANY ON MY OLD CAR HAS BEEN CALLING. THEY HAVE YET TO PAY THEM OFF.I AM HANDICAP, SO CAN'T GET DOWN ON THE GROUND, TO LOOK AT THE CAR. WHEN THE CAR WAS ON THE LOT I COULD SEE THEY HAD REPLACED THE 2 FRONT TIRES. CHEAP BUT NEW. THE REAR TIRES HAD TIRE SHINE ON THEM. SO THEY LOOKED NICE. BUT HAD THE CAR ON THE CAR LIFT TODAY, REAR TIRES ARE DOWN TO WEAR BARS. THEY ONLY REPLACED WHAT YOU CAN SEE. I KNOW IT IS MY FAULT, IF I COULD OF SEEN THEM I WOULD OF SPOKE UP.ALL IN ALL. I ONLY WISH I HAD NEVER HERD THE MESSAGE ON THE RADIO. I DON'T KNOW WHAT HAS HAPPEN TO MIDWAY. BUT THEY WILL NEVER SEE MY BUISNESS AGAIN...

wrfocus1

Feb 5, 2011

Let me start by saying I don't complain often. I believe these days you simply roll with the punches and accept that customer satisfaction is at the bottom of the list for most businesses. Everyone is out to take your money and do as little as possible from that point on. Having said that, the experience I had with Midway Chevrolet by far was the worst buying experience of my life. I know one person's opinion doesn't matter much in a world full of complainers but if I can somewhat contribute to destroying the reputation of this dealership and these sales people then I will be satasfied.I was recently in the market to purchase a black or "cyber grey" 2011 Chevy Camaro. Having recently filed for a chapter 7 bankruptcy my options were limited as to where I could go to buy a car. I had between $2500-$5000 to put down on the car. I called the dealership and asked for Jay Lawrence who had been frequently calling my phone and leaving messages to see if i was interested in a new car, Jay was busy at the time so I spoke with another salesman (forgot his name). I told him my whole situation with my income, my down payment, the type of car I wanted. He told me he had the color and model I wanted in stock which I came to find out later they didn't. They assured me they could purchase the car from a different dealer and said the car would be ready the next day. They charged $2000 onto my Visa and said they would contact me the following day. The next day (Saturday) came and went and no call. I called Jay on Sunday and left a voicemail and never heard back. On Monday I assumed the car would be there so I called Jay again and he assured me the car would be ready by the end of the day and he would call me when it was. The day went by and I never heard back from him. I called again that evening and he said he wasn't able to get it but he again assured me it would be ready the next day. The next day came and went and still no call. I decided to call the dealership the car was originally at, at Brown and Brown in Mesa and they confirmed that the car was still sitting on their lot. I called Jay Lawrence back and he again told me he had the deal done but he would not have it until the next day. I spoke of my displeasure and stated if the car wasn't ready the next day that I would no longer have it. I received a call from Stefan that same night who apologized for the situation and assured me the car would be ready the next day and he would even personally deliver it. The next day came and went and no call. I tried to contact the sales manager who also did nothing, and had a bunch of people yelling and laughing in the bankground when I was trying to explain the situation. Stefan called back the next day and informed me that he wasn't going to be able to get the car and that he would reverse the transaction onto my Visa the same day. A week goes by and the money still is not in my account. I call back Stefan and he informed me that the he would check on the situation and get back to me. He never did. I ended up buying another car from another dealer and writing a check for the down payment thinking the $2000 would be in my account within days, but it never was. The check ended up being processed and I was hit with fees from my bank for not having the money in my account. I called back Stefan and he says again he will check on the situation and call me back. To my surprise he called back about and hour later and asked for my card number so he could reverse the transaction --something he should have done 2 weeks earlier. He says it should take a couple days to process. 4 days go by and still nothing. I contacted my bank to see if there was an attempt to reverse the transaction and they said they show no type of transaction being attempted. I ended up putting a claim in through the credit card fraud department of the bank just to get my money back. Not exactly the type of situation a person wants to experience not only when buying a car but trying to reestablish their credit. This dealership is pathetic. I would highly recommend not going here but instead trying Brown and Brown and talking to Keyon. They have a more straight-forward approach that you can only respect. If you do go to this dealership atleast try to avoid the people I have mentioned above. I know 95% of salesmen are scum but these two take the cake.

gildardoaleman

Jan 22, 2011

Hello,My name is Gildardo Aleman and I bought a car from them on 12/19/10. My overall experience with them has been really bad. The sales team was great, but once you go to the financing people just beware. I had negotiated a 3.59% for 66 months for a 2011 Chevy Malibu LT. Brandon from Sales insisted that I got the Gap insurance and finally he convinced me to do it. he gave me a a monthly payment of around $459 for 66 months with everything included. This was on a Sunday and on Monday I got a call back that they could not finance the vehicle, but that was the last time I heard from him. After numerous calls he sent me a text on Thursday telling me that he had just came back from Mexico, but that he was going to get back to me. It never happened. I called the dealer twice and spoke to 2 different persons. Once in English and once in Spanish. I do not remember the name of the person that spoke to me in English, but the one that spoke to me in Spanish his name is Flavio. I was told that my loan got approved for 60 months and for $455 a month. I was really happy, but was suspicious because no one ever called me to sign a new contract. When I get the statement from the bank I got a really nice surprise, but payment was $455 a month, but my loan had been extended to 72 months. I went back to the dealership and they showed me the papers that I signed and I had signed a 72 months contract, but he was telling verbally (back on 12/19/10) that it was only for 66 months. Since I was in a hurry to get out of there (after 5 hours of being there) I did noticed that he changed that part of the contract.Anyways I am screwed, but let my story hopefully save someone from this scam. Beware everyone. I am not making anything. Look on the reviews for Brandon Goldstein and you'll see that I am not the first person that he has done it. My e-mail address is gildardoalemanatyahoo.com

alucas8892

Dec 10, 2010

I traded in my car and bought a new Chevy Silverado at this dealership on Thursday 12/2. On Friday 12/3 (the next day) the deal falls through due to financing. The shady finance guy Brandon tries to get me to apply for a loan through a bank he says "doesnt verify anything" so we can put whatever we want on there to get it approved. I told him I was not comfortable with that and since there were no other options and they had to cancel the deal. After this everyone there got very rude and short with me. They would not return phone calls, they would ignore me if I came into the dealership. It took a week of me going in there everyday and finally calling the police to get my trade in back from this dealership. They have horrible business practices and should not be trusted.

Ladderape

Dec 10, 2010

This was my first time dealing with Midway Chevy. I started my dealings through the internet and received a call back very quick from Kenny. He answered all my questions without any pressure. My wife and I made a appointment to go in and see the truck we where lookin at on a Sunday. We where treated well and agian not pressured at all. we then sat down with Steve and worked the numbers. He made things work just the way we asked for and kept are payment where we wanted it. He also found us more discounts then we thought where there. In finance with Eric everything when smooth and without a problem. We where only in finance for less than a hour. My new truck was delivered with a full tank of gas and Kenny explained all the functions to both of us. After the sale is where I meet Steffen. He called and emailed us to make sure everything was the best it could be. He answered any question I had and went above and behond to make our buying experiance great. I am looking forward to a long relationship with Midway and hope that all of are dealings are this good.

morie

Nov 10, 2010

WE HAD FILED BANKRUPTCY AND THEY SENT US AN NOTICE THAT THEY WOULD FIX UP WITH AN VEHICLE WITH A TRADE IN. WE TRADED IN OUR 2002 FORD RANGER. LOOKED AT SEVERAL CARS AND WAS GETTING LATE. LAURA BROUGHT AN 2009 CHEVY HHR AROUND AND WE DROVE IT BACK TO THE DEALERSHIP. TOLD US OUR PAYMENTS WOULD BE $200 A MONTH AS THAT WAS ALL WE COULD REALLY AFFORD.NO TROUBLE SHE SAID. THAN WE SAT FOR A FEW HOURS AND FINALLY IT WOUND UP AT $259 THAN FINANCE OFFCER ENDED UP TO $309. FIVE DAYS LATER THE WINDOWS QUIT WORKING. THE SILVER CONTRACT IS NOT ALL THEY SAY IT IS. THEY WANT $125 BEFORE THEY EVEN LOOK AT IT. BEEN TRYING TO GET THEM TO TRADE ME DOWN SO I COULD GET AN VEHICLE FOR AROUND $250 A MONTH AT MOST. NOW THEY WON'T ANSWER THE PHONE OR E-MAILS. STEVE TUCKER THEIR BOSS WON'T TALK TO ME. LAURA WAS FIRED DAY AFTER I CAME IN ABOUT THE LIES. DO NOT BUY OFF OF THEM MY NAME IS MORRIS GRAH, YOU CAN CALL ME HONE:928-427-3003 OR MY CELL_ 928-671-1674 AND I'LL TELL YOU THE WHOLE STORY. YOU WON'T WANT TO BUY FROM THERE I KNOW.

mandalync

Oct 22, 2010

I submitted and application online and talked to Bernie who assured me that even with shakey credit they had several options for vehicles that I would be interested and without a down payment. The nect person I heard from was Mike P. I asked him both times I spoke with him over the phoen exactly how much I was apporved for and he said he wasn't sure but that they could definitly get me into the car I was intersted in without any money down and in my payment range. I made the trek to Midway, and hour and half drive from Queen Creek where I was house sitting. Moments upon arrical I was informed that without a downpayment of $1500 they could do nothing for me. I understand with poor credit that this could have been an issue but should have been informed during the 3 different phone calls prior to my arrival at the dealership. Addtionally, the first thing the sales person said to me when I showed up was that they all worked 13 hours a day. I would for an airline that is famous for customer service and would never dream of complaining to a cusotmer about the length of day I had worked. Completely unprofessional. Do not waste your time with this dealership!!

deafblueflame

Oct 3, 2010

At the beginning, things went smoothly and I purchased 2011 Tahoe. 3 days later, they called me in for few changes in paperwork but as I walked in, they said no good and took away Tahoe option. I was dumbfounded and ended up throwing in my Camaro in order to keep Tahoe. That was my big mistake because we need 2 cars so I called Matt about dropping the deal and take two cars back and he said ok. When we came in, everything went wrong. We get different salesperson and manager talking to us and kept us for couple hours ending up saying they is willing to let us take 1 car back but not to let us get our Camaro back. Lastly the manager held up Tahoe keys and saying no dice. Natually I lost temper with the team for not cooperating with me. BEWARE!! BE EXTRA CAREFUL WITH YOUR BARGAINING AND SIGNING PAPERS! Be sure you are satisfied with your deal before closing it up because once it is done, they do not give a sat#* about you (following up to ensure you are happy with your purchase, etc). Now I drive Tahoe and it gives me bitter memory of Midway team's attitude toward customers daily. If I were you, take your business elsewhere and do not step on this dealership lot EVER!

azcarbuyer31

Jul 2, 2010

Dealing with Brandon Goldstein was the only positive from a miserable experience at Midway. The first time I wrote this review I was extremly angry and frustrated for the way members of this dealership were insulting, used high pressure techniques and wasted my time. Since then I have purchased the same vehicle I was looking at from another dealership and happy and confident the deal they offered was a good one after seing what Midway had to offer.I still wouldn't recommend going to Midway Chevrolet, but if you do speak directly to Brandon Goldstein and I believe he would treat you with respect.

planetam

Dec 8, 2009

After paying 25,000 cash for a used vehicle, They brought us the vehicle with an empty gas tank and only one key for the vehicle. When I asked the manager for the other key, he said there is only one key and if you want another one it will cost you 150 dollars for another one. After insisting on another key, the manager became biligerant and abusive and very unprofessional. I would never recommend Midway Chevrolet to anyone and would go out of my way to steer people away from that dealership.

sjtlf

Nov 17, 2009

I purchased my 2008 Jeep Commander at Midway Chevrolet with no issues whatsoever. I had many choices of dealerships and chose Midway over them all. With all the competition out there I chose Midway because of their commitment to service and their years in business. Forget the dealerships down on Camelback and the East Valley who knows who will own them next week, Midway is a staple in Phoenix and will be here years from now when I go to buy my kids their cars.

clayton

Apr 25, 2009

truck was done as promised at a fair price service man very knowledgeable, regarding the isssues.Have used this dealership for new purchasas and we try to do our own fleet serviceing but when it comes to any thing other than oil changes feel comfortable having this commercial service dept give us a fair price and good work.

MoJoDaddy

Apr 13, 2009

I was looking for a reliable used car. I've always had great experiences at Midway. I bought a 2007 Malibu in a December '08, and it has been an excellent vehicle so far. I continue to recommend Midway Chevrolet to anyone in the market for a new/used vehicle. Not only is the buying experience a pleasant one, but the service department has also always been first rate. They're on time, honest, reliable and professional. What else could one ask for?

winnie0412

Apr 13, 2009

Gary was very helpful to me to fix my car when the heat was broken. He was very professional and willing to take the time to explain to me the reason it was broken and how they were going to fix it. Thanks to Gary, my heat is now working and I was able to make it through the winter.

nlafon

Oct 31, 2008

Recently made my second purchase from Midway. Which is surprising to me, years ago I bought my first pickup from there and the experiance was downright dreadful.They occasionally sent me an email of their latest deals and recently i recieved an email about downsizing to a gas effiecient vehicle. I called Power Chevrolet in arrowhead and got a horrible price on a new malibu. Responded to the email I got from Midway and found Mr. Vill to be pretty straight forward with me. I eventually decided to drive down to the dealership and test drive the car. Loved the car... but surprisingly i loved the way they treated me... made an appointment online... Got to the store and they took me right to the internet department... Love my BRAND NEW MALIBU and their customer service was awesome. Tracie gave me a free oil change voucher and when i used that the service department was also nice. The new waiting room is much better.Thanks Midway,Nate LafonI WILL BUY FROM THEM AGAIN!

TimGraber

Jul 19, 2004

Three days after I bought my truck, the AC stopped working. I took it in to get fixed, and they told me it was an aftermarket option. They refused to fix it, even after hours and hours of talking. This dealer doesn't care about their customers at all. This year, I will be buying two new trucks for my company and will NOT be purchasing from Midway. I will be referring EVERYONE to stay away from this place.

msladyinaz

Jul 11, 2004

I went to the dealership before I got out of my car a salesman was there. They couldn't give me the down or payments I wanted so I left. I was called 2 days later by the sales manager and asked why we didn't close the deal I told him why he said well he had the payment I wanted and no money down. I went back spent another 3 hours with a different sales perosn picked out a car went through the financing took the car home recieved a call 2 days later asking me to come to financing to sign some papers, went up there the next day was asked to wait finally some new guy came and told me I had to give the car back and did I need a ride home. They should have called and said they couldn't finance me and ask me to bring the car back instead of lying to get me there. i would not recommend buying there.

crystalziegler

Jun 18, 2004

I originally purchased my vehicle from Midway Nissan. I recently got into a car accident and there was extensive damage to my vehicle. First I called Miday Nissan for repairs, I later found out that the place that did the repairs was Midway Chevrolet. So, I take my vehicle in to have them repair it. 5 Weeks later I finally got it back. They were waiting for parts for two weeks! One of the parts that they "fixed" was an air conditioning hose. Once I finally got my exterra back, the air conditioning only worked for two days. I took it back in (about 2 months later since I needed it to get to work), they again "fixed" it and said that it needed an o-ring. I took it across the street to the Midway Nissan dealership since there was a recall on the tires. Well, they found an additional leak in the air conditioning hose, in addition to a cracked manifold, a leaky oil gasket, and the timing and drive belts needed to be replaced. I would have thought that those jerks would have told me about all these problems, since they had my vehicle for so long and did a "thorough" inspection of the vehicle. Yeah right.<br><br>So, since Midway Nissan referred me to this hack of a repair shop, I'll never buy from them. Since Midway Chevrolet did the "repairs", I'll never buy from them either.

broe1

Jun 2, 2004

While the initial salesman (Steve) and initial sales manager (Alva) provided for a somewhat pleasant experience, the sales manager we encountered when writing up our contract, Gary, was rude and unprofessional. I visited the dealership at 4pm with another quote in hand. I simply wanted to compare prices to see if this dealer could beat my existing offer. I spoke with Alva and was assured that they could. We negotiated a price and would only need to complete the paperwork when my husband arrived after work. My husband left work early to meet me there. When he arrived, neither the car nor paperwork was ready for us. In fact, we were presented with the wrong vehicle 4 times. Once we looked at the correct vehicle, we were offered a very low price for our trade in. We had researched blue book value and new the worth. We were simply looking for something fair. We opted to sell the car ourselves. We were then offered a price higher than our original quote. It was adjusted by deferring the fee for tags and registration. Gary came with the contract and presented paperwork only to my husband and we are joint applicants. Even so, we began the paperwork process at about 9pm. At 9:30 (I had been there 5.5 hrs), Gary claimed that items we originally negotiated would not be included with the vehicle. When we explained the original terms, he refused to check with the previous manager, even though we never discussed the transaction with Gary. We chose to leave the dealership and will tell everyone we know to boycott them as well. We are a young couple with a generous income. Had our experience been good, Midway may have sold us several cars over our lifetime. Now, we will take our business elsewhere. It is also interesting to note that this dealership performed the worst at the recent Tempe Memorial Day tent event. The owner, Steve explained, has recently moved himself in to this location to supervise. I wonder why...

DVSTAHO

Jan 25, 2004

I was absolutely disgusted by this dealership. I arrived to look at buying a car since they were having a sale. Before I could get to a car in the showroom, I was stopped by 4 salesmen asking if I needed help. I politely told them I was looking. Then a manager approached and forcibly asked if I needed help and then told me I was NOT allowed on the showroom floor without a salesmen with me at all times. I was upset and he said it was policy. I told him I was leaving and he said that was OK and walked me out. I will NEVER buy from a Midway.