Used Cars for Sale at Mike Castrucci Ford in Milford, OH

Carolyn

Apr 12, 2016

All the staff, sales, finance, and service were very professional and friendly. Salesman, Robin Skiff was extremely accommodating in working with me to get just what I wanted in financing and options for the vehicle. Have to say it was a pleasant vehicle buying experience, didn't feel pressured and would certainly recommend and give my business to Mike Castrucci Ford in Milford again.

Brandon

Apr 12, 2016

If your looking for an opportunity to purchase or lease a new or used car then Mike Castrucci Ford in Milford is the way to go. Recently worked with both Bobby and David to lease a new Ford Focus. They both made the entire process simple and fast. The attention to detail and ability to work within my budget really was a huge reason why I decided to lease from them. With this level of professionalism I will continue to lease at this dealership.

Carolyn

Apr 12, 2016

All the staff, sales, finance, and service were very professional and friendly. Salesman, Robin Skiff was extremely accommodating in working with me to get just what I wanted in financing and options for the vehicle. Have to say it was a pleasant vehicle buying experience, didn't feel pressured and would certainly recommend and give my business to Mike Castrucci Ford in Milford again.

BowRask

Apr 11, 2016

As always, Mike Castrucci Ford put us in a great vehicle at a great price. The process was quick and stress free. Charlie and Bobby are always a pleasure to work with and yet again, I walked away knowing I paid a fair price. I will always recommend Mike Castrucci Ford!

BowRask

Apr 11, 2016

As always, Mike Castrucci Ford put us in a great vehicle at a great price. The process was quick and stress free. Charlie and Bobby are always a pleasure to work with and yet again, I walked away knowing I paid a fair price. I will always recommend Mike Castrucci Ford!

Mark

Apr 11, 2016

Our purchase of a brand new 2016 Ford F150 XLT was smooth and very thorough. The truck was exactly as described and then some, and we had a very easy and stress-free sales experience. We highly recommend Mike Castrucci Ford and especially our sales guy, Gavin Glevicky!

Kingston2010

Apr 8, 2016

Everyone was super friendly and my time was very precious to them, I was in and out in no time. Everyone helped and worked together to get me the best deal they could.

AudreyC

Apr 1, 2016

John Clark did not get out of his chair once to help assist me in my car shopping. Didn't even scan my license and made me put the dealer tag on because he was lazy. I found it very unprofessional. He also never returned my calls when I was promised a phone call back. I waited hours for nothing.

See ya bye!

Dec 7, 2015

I inquired several times about a 2016 Ford Mustang Shelby GT350...I was informed it was being sold "quite a bit over the sticker price" ... I was never quoted a price! Why do dealers do this? Just to make an extra buck! What a joke....they alienate many potential customers by doing this... I currently own a rare Mustang and have owned several Shelby's and other Mustangs...without paying "over sticker" I have owned 36 cars in my lifetime and buy one or two per year... I won't ever buy one form this dealership! I hope it was worth it!

michaeleb

Nov 17, 2015

Went there to purchase a 2013 Silverado. I had asked them the condition of the truck and had them walk around the truck to let me know of any defects (asking them to look it over in detail). Flew in town to get the truck. They picked us up from the airport. When I was inspecting the vehicle, I noticed an excessive amount of rust. Someone had tried coating over the rust and put in a brand new bed liner to hide something. Even after telling the dealer that I was not interested in a rust bucket, they were pushy to make the sale. I was an obvious buyer; otherwise, I would not have flown in town to get a truck. I was not impressed with the service and was told no truck no ride back to the airport.

Mark12

Nov 15, 2015

I have bought cars and trucks from Mike Castrucci for years and never once had anything but top of the line service. I would highly recommend any Castrucci dealer. I feel he treats his employees good and they treat his customers great.

MJH

Nov 3, 2015

By far the best car buying experience I've ever had! Bobby and his team took care of us and made sure we left feeling great about our purchase!

MJH

Nov 3, 2015

By far the best car buying experience I've ever had! Bobby and his team took care of us and made sure we left feeling great about our purchase!

Kunkerscreek

Oct 22, 2015

Just wanted to say we had a wonderful experience getting my son a new truck. The sales associate, Glenn Knell, was extremely knowledgeable, and helped us get the truck my son wanted. Glenn was very professional in every aspect

Ed in Hamilton

Oct 13, 2015

Found a used Chev Avalanche on the Castrucci website so called and got Chuck Shannon who was very helpful assuring me it was available and asking if I would like to test drive it. When I said yes, he gave clear, thorough directions to the dealership in Milford. We arrived he got some information from me then pulled the avalanche to the door and said go for a ride and even suggesting a highway route to use knowing we were not from the area. When we returned we were undecided and he did not pressure us at all and offered to help with any questions and added that if we wanted to make a purchase he would make it as fast and easy as possible as he was a consumer too and he treats his customers as he likes to be treated. Since he was off the next day we waited a couple days and called to see if he still had it. Again Chuck was very helpful and said he would have it ready if we wanted to drive it again. We arrived, he met us and had the car ready to drive. We we agreed to purchase it and he followed through on his earlier statements making the entire transaction fast yet efficient. Even managed to get it cleaned up in record time. He is a true professional and a person I'd recommend to anyone looking for a trusted salesman to help acquire a vehicle.

Truck buyer Milford

Aug 9, 2015

I went to Castrucci to look for a F150 that they have listed. When I got there the truck had bald tires on the front. I asked the salesman when is this going in for reconditioning. He said oh we don't do that anymore we just take them in on trade and place them for sale. He said we have to do it that way because everyone else does and they want to put it out for the lowest price they can. I told him if the owner of this truck with 48,000 miles was too cheap to rotate the tires then he was too cheap to change the oil, no thanks. Here is a news flash to all Ford dealers you are supposed to run a top notch facility like Corporate tells you. Yes you can put your garbage out on the lot and someone will buy it today but just wait till the market crashes again. I hope your sales people are saving their big paychecks because leaner times are headed this way. Buying vehicles is horrible in Cincinnati area.

stewarta4

Aug 7, 2015

Test drove multiple Fusions late in the evening on Sunday (8/2). Decided on a brand new 2016 Fusion. Filled out my credit application, and was told I would be given a call the next day (8/3) once they had made a decision/came to terms on what I was approved for/interest rate. The next day it is close to closing time and I still had not received a call so I called them myself, only to be told they were moving office buildings that day and had not had time to look at my application and they would call me the next day. Tuesday (8/4) rolls around and still no call when it comes close to closing time. I call yet again, get transferred around several times and then hung up on. I called back again and was told they still had not looked at my application and they would "for sure call me back the next day and they hadn't forgotten about me". Wednesday (8/5) I STILL had not received a call so I YET AGAIN call them back to be told my sales man (Jim Turner) was not working that day and they really had no idea what was going on with my application and I needed to call back the next day and speak with my salesman. Thursday (8/6) I call yet again as I am sitting at Jeff Wyler getting ready to sign for a new vehicle (because I am fed up at this point) and am told by my salesman that he still hadn't heard anything about my application and they had lost my phone number so that is why they personally had not been calling me back and he would recommend I go ahead and buy a vehicle from Jeff Wyler if they had something I wanted. L O U S Y way to be treated when you're getting ready to purchase a $20,000 vehicle. Never in my life have I known a company to just forget about a paying customer and then tell them to take their business elsewhere.

Jay Schultz

Jul 28, 2015

I have to say that I have purchased a lot of vehicles in my life, but I have never had service like I received at Mike Castrucci Ford in Milford. From the moment we arrived on the lot we were treated with respect and Bobby Castrucci and his team rolled out the red carpet for us. I will never buy another vehicle anywhere else! Thank you!

JaySchultz12

Jul 28, 2015

I have to say that I have purchased a lot of vehicles in my life, but I have never had service like I received at Mike Castrucci Ford in Milford. From the moment we arrived on the lot we were treated with respect and Bobby Castrucci and his team rolled out the red carpet for us. I will never buy another vehicle anywhere else! Thank you!

bstormes

Jul 23, 2015

Easiest buying experience I've had. I was able to sit down with Bobby and within minutes was able to come to a deal on a new Explorer that met all my expectations. While at the dealer, there was no hassle in paperwork or with my trade-in. Charlie even volunteered to come out to the lot and help me setup my Ford Sync, along with the new accessories on my vehicle.

bstormes

Jul 22, 2015

Easiest buying experience I've had. I was able to sit down with Bobby and within minutes was able to come to a deal on a new Explorer that met all my expectations. While at the dealer, there was no hassle in paperwork or with my trade-in. Charlie even volunteered to come out to the lot and help me setup my Ford Sync, along with the new accessories on my vehicle.

Kfisk68

Jul 22, 2015

I have been buying vehicles from Castrucci Ford for years now. Everytime I buy a new vehicle the process is handled with the best customer service and personalities that you could imagine. From the top down. Bobby Castrucci and Ryan Egan do a fantastic job making it so easy from the purchase of the vehicle to delivery. I will never buy any car or truck from any other dealership as long as they are handling my business. I would also like to give a big thanks to Bob Castrucci for making my pick up and drop off experience the best in the business when I have service done or need paperwork.

70mi daily commute

Jul 22, 2015

fantastic experience. From start to finish and the sales team was awesome. After several weeks looking for a more reliable used car, I stopped in and spoke with Bobby. He asked if I would be interested in a new car. With less than perfect credit, I thought it would be a waste of time, but gave the okay to check. He was able to find financing for a new car well under what I had planned to spend on a used car. Excellent service after the sale, has also been experienced. Honest dealerships are hard to find, but I found one with this location!

Art Sauerwein

Jul 22, 2015

Because of the sales team Castrucci in Milford has been my preferred dealer after 35 years of buying Ford's in Ohio! No hassle sales personnel taking advantage of you. Absolutely the best trade in value anywhere.... Take it from a man who owns 18 Fords, Me.

boblue

Jul 22, 2015

Bobby was a breath of fresh air in the car buying experience. Buying a car or truck can be one of the most, if not the most stressful and overwhelming decisions you ever make. These guys were honest, upfront, and genuine from the start all the way through servicing. I have dealt with three other dealerships in my life, and Castrucci ford earned a customer for life. No pressure, no hassle, and just a great buying experience. I can be a very indecisive and stressed out individual when purchasing a vehicle. Not with these guys! They found exactly what I wanted and I got a GREAT price and didn't even have to go through the uncomfortable haggling process. Their price was under what I wanted to pay and my expectations based on research and other dealerships. If you don't visit them, you're doing yourself an injustice.

Chadsmith51

Jul 22, 2015

Bobby Castrucci and his sales team make it so easy to buy a car, that you would be a fool to go anywhere else. I call him up, tell him what I'm looking for, he calls me with pricing etc then let's me know when to be there to sign the paperwork. I have never spent more than 30 minutes in the dealership in the 9 times I've purchased vehicles here.Top notch!

Jeremy Cornett

Jul 22, 2015

I have been dealing with Mike Castrucci Ford for the last few years. Charlie Corchran and Bobby Castrucci have went above and beyond to make my wife and myself satisfied customers. Dealing with Bobby and Charlie is very easy and they are very upfront and honest. Since we have purchased 6 new cars from them my uncle and father has been repeat customers of theirs as well. I would highly recommend Castrucci Ford to anyone in the market for a Ford Motor Company Product . Give them a shot and I promise you will be very satisfied with Castrucci's Service!

Kariw30

Jul 22, 2015

We love our new ford's! Bobby Castrucci and the team at Ford is wonderful! From the time we walked in until the time we left, they were very helpful with all of our questions and concerns. I was very nervous because I had never bought a new car. Ryan made me feel comfortable in the buying process! They even have an area for kids! The service doesn't stop there, when I need oil changes or routine maintenance, they get it done! I wouldn't buy a Ford anywhere else! All of my family buys from Castrucci Ford! They are always so friendly and helpful any time I need something. Thank you!!!

Kevin

Jul 22, 2015

I live in Columbus OhioI drive to Mike Castrucci Ford every time when needing a vehicleNo pressure at all to buy a vehicle and very friendly and knowledgeable sale staff. I have bought 4 vehicles from this dealership and even have had friends from Columbus buy from themDefinitely the drive is worth it for meAsk for Bobby he will take care of you

Kfisk68

Jul 22, 2015

I have been buying vehicles from Castrucci Ford for years now. Everytime I buy a new vehicle the process is handled with the best customer service and personalities that you could imagine. From the top down. Bobby Castrucci and Ryan Egan do a fantastic job making it so easy from the purchase of the vehicle to delivery. I will never buy any car or truck from any other dealership as long as they are handling my business. I would also like to give a big thanks to Bob Castrucci for making my pick up and drop off experience the best in the business when I have service done or need paperwork.

MendyLAbra

Jul 22, 2015

My daughter was recently at a horse show in North Carolina. I was in Loveland, Ohio. Then I get a phone call that our 2010 truck broke down. She had it towed to a dealer near the show. The service department told me it would need $12,000 in repairs. I knew we wanted to get a new truck in the upcoming fall, so I did not want to spend that kind of money to get it repaired. This all happened on a Wednesday. Our 4 horses and trailer had to be off the show grounds by the following Monday! In a panic I called Bobby Castrucci and in only 2 days, he and Charlie had me in a new F350! I drove it to North Carolina on Friday and we had everyone back to our farm on Sunday. I don't know of any other dealer that would put me in a new truck without seeing my old truck (I traded it in). My old truck was towed up to Mike Castrucci Ford the following Monday. Mike Castrucci Ford saved the day!

crav

Jul 16, 2015

I visited this dealership in search on a 2015 F-250. I was a very motivated buyer and was going to buy a truck any day, I visited them because they had the best inventory in town. The salesman was knowledgeable about the truck but offered me a ridiculous price for my trade-in and would not work with me at all on the price. I purchased from Northgate Ford the same day.

SSP

Jul 8, 2015

Bought a used 2014 Mercedes GLK350 two days ago. As I was leaving the lot I noticed a low tire warning. Immediately stopped and put air in the tires. Didn't really concern me much because I figured it might have been sitting for a while. Got a few more miles down the road and received a notice that it was 300 miles overdue for service. That's great they didn't even bother to change the oil in a used car which probably means they did nothing at all to it after receiving it as a trade. Later that same afternoon, a light came on telling me that one of my daytime driving lights was out. Wonderful. Took it to a Mercedes dealership to get it looked at and serviced. Ended up costing me $1100 to get all the normal service items done and the light repaired. Any reputable dealer would have done all this and had the car as "like new" as possible before I picked it up. I did send an email to the dealership since every time I've tried to call my salesman for the past two days he's either been out of the office or with a customer. And of course, no response from anyone at the dealership either.

Yourdaddy

Jun 30, 2015

Castrucci Ford had listed a 2015 Ford Fiesta online below invoice. Valued my trade-in through their "Black Book Value Your Trade" option available online. Spoke to Gary Plunkett over the phone; he acknowledged that he had seen the value of my trade-in online. I also made it clear that I was remitting payment for the remainder of the transaction in cash.On 06/30/15, I drove to Castrucci through a blinding rainstorm with the intention of buying the new car, & trading in my old vehicle. Took the new vehicle for a test drive, but found it odd that Plunkett didn't seem interested in looking at my trade-in while I was away on the test drive. Upon my return, Plunkett stated "our used car manager doesn't wasn't your trade-in" as an attempt to give us much less than what Castrucci's Black Book value had appraised the vehicle for. It also appeared that since we driven over an hour to get to Milford, Plunkett may have used the 80's mentality of car sales in thinking that we were desperate to make a purchase. I'm assuming that Plunkett's mindset was stuck in the 80's in thinking that we were going to sit in that musty trailer for hours listening to everyone scream at one another while we begged for a deal. Sorry, but I left my "I am an idiot" t-shirt at home. Plunkett and Castrucci Ford intentionally wasted my time and made this "the absolute worst car buying experience that I've ever had" BY FAR. Rating this dealership with a "1" would be rating it too high.Here's a message for Plunkett, and for potential customers of Castrucci Ford: Shop around (as I did) prior to visiting a dealership. Have multiple offers in place. If the first dealership attempts to play a game on you, leave immediately. As an FYI, I had multiple deals in place for a new car prior to visiting Castrucci. Virtually every dealership was chomping at the bit to get my business.Guess what Gary...my plan B worked. I stopped at your closest competitor, got the deal that I wanted, and left with a much better 2015 vehicle than the rain stained white one that you were attempting to bait and switch us with. Not only would I NEVER EVER waste my time with any dealership affiliated with Castrucci, I would strongly advise anyone reading this to NOT WASTE YOUR TIME with Castrucci. There are too many new car dealers around that DO WANT your business to put up with the 1980's type of games.

Peter

May 1, 2015

This place is a circus. They advertise low price, then claim the price was misprinted. They also agree to deals that no manager conveniently remembers when a sales person leaves (apparently happens quite a bit). If I were Mike Castrucci I wouldn't want my name on the building, and If I were Ford Motor company, I wouldn't want these jokers selling my products. Peter

Grateful RN

Apr 9, 2015

The 2-year lease was almost up on my Explorer and I was over the contract mileage limit. Not to mention I encountered some financial issues during the lease that created a financing challenge. At Mike Castrucci Ford, I was welcomed by Jim Turner, salesman. Mr. Turner did not waste my time and was very courteous and respectful! He spent the proper amount of time with me to make sure he understood my needs and showed me the new options Ford has to offer. My information was quickly passed on to Bobby Castrucci in Finance. He truly listened and worked hard to do the best he could for me and my family. We drove our brand-new 2015 Ford Escape off the lot a couple days later. Everything was ready, all I had to do was sign! Mr. Turner presented the vehicle features that I was not familiar with...and we were on our way! I was truly sold on Ford a few years ago...and now, Mike Castrucci Ford is the dealership for my family. Couldn't be happier!

Marwa

Apr 7, 2015

The experience was extremely easy no high pressure. David Layer walked me through all of the options on the Escape and answered all my questions. I will recommend the dealership to my friends

Walt

Apr 7, 2015

We stopped by Mike Castrucci Ford to look at the new Fusions and Escapes. We were undecided between the two. Charlie Cochran greeted us and from then on our experience was terrific. He told us to drive each vehicle so we could get the "feel" of each one. We decided on the Escape and told Charlie what options and color we wanted and we would return the next day to buy it.Charlie had our new car ready and waiting for us. We took care of the paperwork and had to wait for the guys to detail it. Seems there were a few cars ahead of us which told us we aren't the only ones who think this dealership is great and Charlie Cochran is awesome.

I Love My Truck

Apr 6, 2015

The Salesman Glen was very knowledgeable, professional and personable. I will and have recommended him to many friends and family. I went in for an oil change and left with a new Ford F150.

truckguy

Apr 6, 2015

This was a fun experience. They gave me a great deal on the truck and my trade in. Ryan did a terrific job as a salesman, he answered all my questions, didn't pressure me, but made the whole process a pretty easy decision. This is my 4th F Series Ford truck and by far my best buying experience.

happylease

Apr 5, 2015

I did my homework online and found Mike Castrucci to have the best lease deals in the Cincinnati area. I knew what I wanted to lease, needed to have my trade in paid off, and had a bottom line monthly payment I was comfortable with. Dave was able to take care of all of those needs, made the process quick and smooth, and he was truly a pleasure to work with!!

Love the Flex

Apr 5, 2015

I recently purchased a new 2014 Ford Flex from Castrucci Ford in Milford, OH and would recommend them highly to anyone looking to purchase a new Ford. Bobby Castrucci and his team are out to make sure you have a good experience buying a new car from them. As a single woman, I am always a little worried that I will not get as good a deal or be treated the same as a man when shopping for a car. I am pleased to say that was not the case at Mike Castrucci Ford and am very satisfied with the deal I got. I have recommended them to my friends and family and will continue to do so.

OEI

Mar 30, 2015

Everyone at Mike Castrucci Ford are very professional and knowledgeable which made my truck purchase very enjoyable. From start to finish everything was very positive and seamless. Thank you for an awesome vehicle and a great buying experience!

tylo1234

Mar 23, 2015

The entire staff was extremely helpful and were always quick to answer any questions I had. I felt at ease with the process and they handled everything very quickly and I will always be a loyal customer!

Ryan

Mar 21, 2015

I had a wonderful experience purchasing my new Explorer here. I was very nervous since this was my first time find a vehicle on my own, but everyone was extremely helpful and professional and made me feel very comfortable in the process.

Melissa G.

Mar 13, 2015

My husband and I had a great experience buying a new Ford Explorer. Our sales rep Joel Campbell was friendly and professional with no high pressure. We did not expect to purchase a vehicle that day but are very glad we did. I would highly recommend Mike Castrucci Ford.

MelissaG

Mar 13, 2015

My husband and I had a great experience buying a new Ford Explorer. Our sales rep Joel Campbell was friendly and professional with no high pressure. We did not expect to purchase a vehicle that day but are very glad we did. I would highly recommend Mike Castrucci Ford.

Greg B

Mar 12, 2015

Staff at Mike Castrucci Ford was very knowledgeable and many trucks in stock to choose from. My wife and I looked a several trucks and test drove two of those. Salesperson, Gary Plunkett, was patient, knowledgeable and friendly. I did not plan to purchase a vehicle that day but I did and I am very happy that I did. Great experience and great people.

TThieman

Mar 5, 2015

My sales represetative Jesse Kaylor was polite profesional and no high pressure. When I explained to him our limitations on what we could afford he went to work and got us the vehicle and the financing in very short time. The Finance Manager Josh Holston was aslo very polite and professional as well. This was the best experince purchasing a vehicle in long time!

TThieman

Mar 5, 2015

My sales represetative Jesse Kaylor was polite profesional and no high pressure. When I explained to him our limitations on what we could afford he went to work and got us the vehicle and the financing in very short time. The Finance Manager Josh Holston was aslo very polite and professional as well. This was the best experince purchasing a vehicle in long time!

cgzammit

Feb 24, 2015

Got me the exact car (white ford fusion hybrid titanium) I wanted in 2 days at a price better than anyone in state! They followed up on my purchase without being intrusive or pushy. My purchase was easy without any hassle.

chendr

Feb 24, 2015

I'm a new business owner getting set up for my grand opening. It's a very busy time with too many details to name. Purchasing my vehicles from Mike Castrucci Ford has been the easiest, most hassle-free part of my business set up. I received excellent customer service and prompt service. It was the best car buying experience I've ever had. Thanks Ryan Egan!

chendr

Feb 24, 2015

I'm a new business owner getting set up for my grand opening. It's a very busy time with too many details to name. Purchasing my vehicles from Mike Castrucci Ford has been the easiest, most hassle-free part of my business set up. I received excellent customer service and prompt service. It was the best car buying experience I've ever had. Thanks Ryan Egan!

cgzammit

Feb 23, 2015

Got me the exact car (white ford fusion hybrid titanium) I wanted in 2 days at a price better than anyone in state! They followed up on my purchase without being intrusive or pushy. My purchase was easy without any hassle.

john F-150 STX

Feb 23, 2015

Most of us do our homework and know what a good deal is for a specific vehicle. I emailed the Mike Castrucci Ford Sales manager with my deal offer (new F150 purchase and I had a trade-in). Bobby Castrucci reviewed my offer and accepted the offer the same day (he called me and we confirmed details of the specific truck and details of my trade). I stopped in that evening and less than an hour I was out the door with my new 2014 F-150 Supercab. This is how buying a vehicle should happen. No games. Straight up and people that respect your time.

LarryB

Feb 23, 2015

I live in Celebration, Florida and I found these guys on line and bought from Sean with blind trust... I was not disappointed! I had very specific needs for a conversion van, and they made it happen, exactly as I asked. Did I mention that I had to have it in 2 weeks when I was flying to Ohio on business? These guys did the impossible... And I even got a free coffee from Sean :)I will be back for more vans... soon! (I own and operate a fleet of Fords)

Lou92

Feb 22, 2015

Upon arriving at the dealership, my wife and I were greeted by Glenn , our salesman but we did NOT feel the usual high pressure approach you get from car dealers. From there we felt as if our experience only got better. The entire staff was nothing but helpful and friendly through out the sales process! We have nothing but praise for the Castrucci Team and look forward to doing more business with them in the future.

Mike M

Feb 22, 2015

I purchased a 2014 Crew Cab from Casstrucci Ford last week. The experience with Ryan and Bobby was most enjoyable and went very smooth.Ryan had a truck already pulled up for me to drive once I arrived. I drove the truck and told them what I wanted and they met my expectations with no issues at all. Both Ryan and Bobby are very professional and do a great job of meeting the expectations of the customer. This was a great experience and would highly recommend Mike Castrucci Ford and their team of professional salesman.Thanks Bobby and Ryan for a enjoyable buying experience.

Ryanggjc

Feb 22, 2015

The purchase of my new 2014 Ford F-150 couldn't have been any easier. These guys are the best for a reason and worked hard every step of the way for complete customer satisfaction. My wife has also bought a new car and the experience was the exact same. Never buy a car anywhere else!! This should be everyones dealer of choice.

Mike R

Feb 20, 2015

I purchased a new 2014 Ford F-150 from Mike Castrucci Ford. I have dealt with a number of car dealerships in the past year, but Bobby and Gary provided, by far, the most enjoyable buying experience. They were extremely responsive, and made doing a deal easy. No pressure, no games, just open and direct communications. Really, this was such a positive experience. Things could not have gone more smoothly. I would highly recommend a visit to Castrucci Ford, and specifically Bobby and Gary, if you are in the market for a new car.

Johnfb

Feb 9, 2015

Bought a used Focus earlier today and couldn't be happier. Mike G. listened to what I was looking for and showed me a few options that fitted what I was looking for and was within my budget. The whole process was easy and everyone I spoke with was friendly and professional.

kitkat2003

Dec 10, 2014

I started just doing some research on their website and received a call within an hour. By the end of that very same day I was driving home in a new car. They worked very hard to get me the best deal possible. I had a specific priceline. And they got me a better car than I thought I could get. Would recommend to anyone..

pablogr3

Oct 16, 2014

Hi, I purchased a brand new 2014 Ford Escape from Mike Castrucci Ford Milford and I recommend this dealership to anyone looking for a new car. Jim Turner was my sales person and he provided me with excellent service, a stress free experience and is all around a great guy! The paper work was a snap and I couldn't have expected a friendlier staff. Thank you Jim and Mike Castrucci Ford!

pmayerle

Oct 2, 2014

I just took my daughter to this dealership over the weekend to get her first new car. I had previously bought 3 other cars here and I alway feel I come away with a good deal. This was a great experience once again. They were fair on the price for the trade in fair on the price for the car and once again we had a hassle free experience (she got a 2014 Focus). I always come away feeling good about the deal and know I'm coming back for my next car. The salesman, Tommy Settles, was great!

Stob

Sep 22, 2014

One if the worst dealers I've ever been in. Tried to low ball my trade in. Tried to say something was wrong with it, another low ball trick. I've owned Ford vehicles all my life, I have bought several new in the past 35 years. This dealership has changed my mind, I may buy a Toyota now!

cdarnell1122

Sep 10, 2014

Got a great deal on a 2015 ford fusion and our salesman, Jim, was so nice and friendly! Would recommend this place to all friends and family!

johnhe9387

Sep 9, 2014

I have purchased several vehicles from them over the past several years, Glenn, Josh and Bobbie are great in what they do, sell cars.Thanks

ChasB

Aug 31, 2014

Found an Escape Titanium at a price we wanted to pay on Cars.com. When we went to Castrucci, our saleman told us write away that the only way we get that price is if we financed using dealer financing and if we had a trade in. Both of which are not disclosed on Cars.com. After a while we found the car and the battery was dead, so after being charged we took it for a test drive. There was a high pitched whine coming out of the fan motor when the AC was turned to high (it dissapears when it is turned to medium or lower). When we got back to do a walk around there were scratches on the car that would need to be buffed out. What did all this tell us? Walk away, there were three red flags... Looks like we will order one from Ford Directly and skip the Cars.com experience. Two bad experiences in one day from dealers on this site indicate No Mas!

Miranda Mason

Aug 7, 2014

Charlie and the finance team worked super hard to get me in the 2014 Ford Escape of my dreams! I couldn't be more pleased and have no intentions of ever shopping anywhere else again for a car. They are rock stars!

Rob Rickenbaugh

Aug 7, 2014

I didn't. I was set to buy an Accord. Glenn Knell walked me through the options on the Fusion, and what a great car this would be to look at. Was able to get a car with more features, more fuel economy, and a better ride - and they got me a great deal. They made the process quick, easy, and comfortable. My wife and I love our Fusion.

Creat

Jul 31, 2014

When it came time to help our son purchase his first brand new car there was no question that we would go to Mike Castrucci Ford. We worked with a young salesman who made a serious error in judgment. He failed to disclose all of the information on the car being brought from another dealership. The car arrived, we looked at it and we were not happy (to say the least). We were very disappointed in the car and the salesman. Bobby Castrucci called and apologized on behalf of the dealership (no excuses which was refreshing). Bobby listened, asked what he could do to fix the problem, and he fixed it! Our son ended up with a much nicer car at the same price - excellent outcome! Thanks Bobby!

ricky.brunner.5

Jul 30, 2014

I purchased my last vehicle from Mike Castrucci Ford in Milford, Ohio in 2011 and when the time came to purchase my next new car I did not hesitate to return. I worked will Bill Mason, who was extremely personable and knowledgeable regarding the purchase of 2014 Focus Titanium. Bill explained all the features of the car including the Dual Clutch Transmission. I had all my warranty work and oil changes and even body shop work completed at Mike Castrucci Ford and would recommend them to anyone.

Rob

Jul 28, 2014

I tend to be very wishy-washy when it comes to spending a great deal of money. It's a big commitment. My Salesman understood my personality and was very patient as I worked it out in my head. There was no pressure at all as I test drove several different models. He answered all my questions thoroughly and provided feedback as I deliberated my decision. Once I made up my mind it was smooth sailing from there. Process was quick and easy great service all the way to the end.

Rob Rooms

Jul 28, 2014

I tend to be very wishy-washy when it comes to spending a great deal of money. It's a big commitment. My Salesman understood my personality and was very patient as I worked it out in my head. There was no pressure at all as I test drove several different models. He answered all my questions thoroughly and provided feedback as I deliberated my decision. Once I made up my mind it was smooth sailing from there. Process was quick and easy great service all the way to the end.

kwagers091710

Jul 7, 2014

I set out on April 11th to purchase a new Ford Fusion. Our first stop was Kings Ford. They didnt have the exact car that I wanted, so they said they would order one. I was told it would be ready in 4 to 6 weeks and I needed to put down $500. After 8 weeks of waiting, I was told that it was going to be another 8 to 10 days. On the 19th day (total of 10 1/2 weeks) Kings called and said my car was ready. I rushed up in anticipation and I couldnt believe my eyes when I saw that the car was not what I had ordered. They were unwillingly to work with me and just said we obviously dont have a deal and Ill get your refund out to you tomorrow. It was obvious to me that they had sold my car to someone else. (And it took a phone call and two weeks to get my $500 back.) I was ready to say screw it and just go buy a Camaro, but I reached out to Mike Castrucci Ford in Milford. It was the best move I made through the whole process. Jim Turner emailed me back within just a couple of hours. I went up on a Saturday and within minutes; he was able to find the exact car I wanted. The papers were signed right then, and 3 days later, I had my car. They will be my first stop in the future. Thank you for making the process so easy! And thank you Jim Turner!

sytmp

Jul 5, 2014

My experience has been one of great frustration; brought in 2006 Ford 500 for service after noticed transmission issue. $1,500.00 repair bill later the issue remained noticed next day after car pick up contacted dealer, told to bring it in few days. Accident happen next day as a result of miss diagnosed problem; this I know because I was told it would be another $1,800.00 to fix the real issue (WTF). Dealership replaced throttle body on original visit. Now stating we need to spend another 1,800.00 to replace other parts. Insurance company had an investigation and totaled the car. Dealership is taking no responsibility, which is why the title is what it is. Hope your experiences are better.

Rayjr

Jun 26, 2014

I have had numerous services performed at Mike Castrucci Ford in Milford, and have always been treated with the utmost respect and courtesy..The work was performed competently, and promptly at a reasonable cost. I have every confidence in the staff and service department manager, Joe Spaw. I highly recommend the Mike Castrucci Ford service team for all vehicle services.

446HVH

Jun 25, 2014

Last week I called the dealer at 800am and asked their sales hours, they said they were open starting 730am. I show up and no one is in the sales room. We go outside to look at some C-Max which we came to see. By 830am no one had greeted us, we did run into a staffer we asked a question of, but he said he was only there to mark cars for recall. We went back inside to the showroom, look for a C-Max brochure, none in stock. Still no sales folks there, then we got help from a finance guy. Told him we wanted to see a hybrid model, and showed him the dealer's website said they had 2 in stock, and those are the cars we came to see. We followed him around the various lots looking for the cars, but didnt find anything. Went to his office where he looked up the 2 hybrids and confirmed they had not been delivered, didnt know where in North America they were, but would have someone look around the dealership for them... yet the website still lists them in stock. A salesperson finally arrives and we ask if they have the hybrids, but they say they still dont know. I have to introduce myself to the salesperson (I thought they were the ones supposed to be gregarious, not the buyer). He offers to let us drive an Energi version of the vehicle so he goes and looks through the lot for about 5 minutes. He finds an Energi, but says he has to jump the car because its dead. They bring a device to jump it and move the car 30 feet in front of dealership and put in park and idling. The salesman says the car is so quiet you dont know its running... and right after he gives me directions for a test drive, the car turns off. I get in and the ignition wont turn, key in the cupholder. I have to get out and go back inside to seek out the salesman who comes out and declares that the vehicle has stalled yet again. We decide its too great a risk to test drive the vehicle to have it stall on us at a stoplight. The best advice we received was from another customer waiting for help who suggested we go to Kings Auto Mall where they have every model of vehicle in stock we would ever want to see...

9762kjh5h

Jun 25, 2014

Last week I called the dealer at 800am and asked their sales hours, they said they were open starting 730am. I show up and no one is in the sales room. We go outside to look at some C-Max which we came to see. By 830am no one had greeted us, we did run into a staffer we asked a question of, but he said he was only there to mark cars for recall. We went back inside to the showroom, look for a C-Max brochure, none in stock. Still no sales folks there, then we got help from a finance guy. Told him we wanted to see a hybrid model, and showed him the dealer's website said they had 2 in stock, and those are the cars we came to see. We followed him around the various lots looking for the cars, but didnt find anything. Went to his office where he looked up the 2 hybrids and confirmed they had not been delivered, didnt know where in North America they were, but would have someone look around the dealership for them... yet the website still lists them in stock. A salesperson finally arrives and we ask if they have the hybrids, but they say they still dont know. I have to introduce myself to the salesperson (I thought they were the ones supposed to be gregarious, not the buyer). He offers to let us drive an Energi version of the vehicle so he goes and looks through the lot for about 5 minutes. He finds an Energi, but says he has to jump the car because its dead. They bring a device to jump it and move the car 30 feet in front of dealership and put in park and idling. The salesman says the car is so quiet you dont know its running... and right after he gives me directions for a test drive, the car turns off. I get in and the ignition wont turn, key in the cupholder. I have to get out and go back inside to seek out the salesman who comes out and declares that the vehicle has stalled yet again. We decide its too great a risk to test drive the vehicle to have it stall on us at a stoplight. The best advice we received was from another customer waiting for help who suggested we go to Kings Auto Mall where they have every model of vehicle in stock we would ever want to see...

jrichmond

Jun 9, 2014

We realized early on that we shared Christian values with Jim and enjoyed our pleasant conversations throughout the buying experience. Jim searched for the truck we wanted and got questions answered if he didn't know the answer. With the X plan and incentives for 2014 pickups which he explained, there was no need for the dreaded haggling-YEAH! We felt he was working for our benefit. Very pleasant experience!

remewells

Jun 2, 2014

Recently I visited Castrucci Ford of Milford, Ohio with the intent of purchasing a new Ford Taurus or Ford Fusion. The staff at Castrucci (especially John Clark, my sales consultant) was very professional, friendly and helpful throughout the entire purchasing process. John made the car buying experience extremely stress free, and his expertise helped me make a good purchase decision. By the way I bought a previously owned 2013 Ford Taurus Sho, and it is nice. I am very satisfied with Castrucci Ford and will recommend the dealership to my family and friends for their automobile needs.

tclaus

May 28, 2014

Loved my car purchase experience with Mike Castrucci Ford. Everyone was friendly and helpful. I had my Xplan paperwork and everything went smoothly. No hassles, no confusion. Top notch service from David Layer! Very happy with the whole experience and the awesome Escape I purchased!

MikeCuree

Apr 28, 2014

My 2014 Escape was having trouble shifting too hard when changing gears. The problem was identified and corrected. Amanda made sure I was kept informed of the progress and I appreciated that. The only issue I have is the front windshield was somehow cracked during the repair timeframe. We are working to have this corrected as well. Thanks to all on your team for their cooperation.

mtang

Apr 26, 2014

I appreciated the quick response from Bobby (after Curtis Nissan Dealership from the Dayton mall area) contacted me & took my information. He listened and made it all happen within 24 hours without the hassle. I appreciated it.

WilliamIII

Apr 15, 2014

Got an internet quote from Jim and called to arrange to come in and make the deal. It was that simple.Surely it cant be that easy I thought.I cant stand going to a dealership to buy a car. Way to stressful for me. Wow was I wrong. I have to say it was a good day. The easiest time ever spent buying a car Thanks Jim and all others behind the scenes

Pamsfocus

Apr 10, 2014

My experience was superb. I was nervous coming in as I am on my own, after a divorce, for the 1st time in 27 years. Gary was patient & helpful. The gentleman who processed my paperwork was very friendly. The gentleman who synced my phone & familiarized me w/the car was very helpful as well.

maria25

Mar 27, 2014

My experience was great. I was with my daughter when she bought her explorer a few months before. I met Gary and immediately liked him. That is why I came to the dealership and I was not disappointed. I hope my experiences after the sale will be as pleasant.

NewJaguarOwner

Mar 22, 2014

We were contacted by salesman Mike Green after we used Cars.com to contact the dealership for more info about a used Jaguar with very low miles on their lot. We had no expectations going in but my husband wanted to see it and it was worth the hour drive. Mike was in contact with us to say it was still available and had it pulled by the door upon our arrival. He knew we didn't necessarily need a vehicle so he wasn't pushy. He pretty much let the car sell itself. We test drove it and came back and decided to make an offer. They didn't come down to exactly what we wanted but we got a fair price and we're very happy with it. We've had the car for a week and we wouldn't possibly love it anymore. In fact, I have Mike Greene's card and we may buy the next vehicle from him if we can find a great SUV for my wife next year.

Hollyanb1

Mar 17, 2014

These guys are amazing! They should be called gods really! They helped me get out if a very bad car and into the "silver bullet" I love them all they're family!

Pollydoll11

Mar 17, 2014

Our experience was great! Came in picked the vehicle I wanted and the paperwork went very fast! We will tell all of our friends and family to go there when they need a vehicle. I can't thank them enough, so so happy!

8976

Mar 12, 2014

Awesome experience! No high pressure sales. Very easy to deal with and rather quick process. I can't remember the finance gentlemens name, but, he was extremely friendly, helpful and quick! We will definitely be back for more!Thanks

kenny45171

Mar 10, 2014

Fast friendly service and a great price on the vehicle I chose to purchase and a good trade in deal as well, I would strongly recommend John Clark and Castrucci Ford in Milford if you are in search of a vehicle.

pgtrapp

Feb 27, 2014

I have been using Castrucci Ford for business fleet and personal car care for several years. The staff is extremely knowledgeable,courteous and strive to please the customer. Kudos to the women and men of this dealership....

K.C.

Feb 21, 2014

I was contacted saying they had located the truck I was interested in, scheduled a time to go in and test drive it. When I arrived the truck had already been sold. What made it worse is they didnt even have any other trucks similar that I could look at. A huge waste of my time. The place was also littered with old styrofoam food containers and everywhere you looked there was old dried out food. Very unprofessional. If you arent spending $40000 they act like you are wasting their time.

Tracey

Feb 14, 2014

Found my 2006 Ford expedition on Cars.com and having bad credit didn't think we'd get it. Was approved elsewhere at 24%. They got me a loan for under half that. How great. Talked to A salesman named Mike. He was very helpful with any questions I had and went out of his way to help me out. Always called me back when he said he would. Told him were in process of adopting older siblings and needed something I could depend on. He was never pushy and seemed honest and upfront. Said only thing he could find wrong with it is had a slight amount of rust on the rims. Not bad though. I went ahead and bought the truck over the phone sight unseen except for pictures. Did give a carfax report and has a 24month 24000 mile warranty. Husband and I went up there(almost an hour away) and when we saw it and drove it we were loving it. They had it cleaned and shinning. Was everything he said it was. Drove it home and it is a great truck. I would recommend this dealership anytime. I just love my expedition!!!

Satisfied Customer

Feb 11, 2014

Bought a new 2014 Ford Fusion from Glenn at Castrucci Ford and had a great experience. Glenn and the managers helped me narrow down the exact Fusion I was looking for with options I wanted. Not only did they take the time to help me with the options and pricing, they explained to me how the options worked and what/why I needed certain options on certain packages. I did a lot of my homework online with options and packages and was still having problems understanding how it all worked. Out of the 50 plus Fusions to choose from on their lot, the exact one that I wanted with the options and the exterior color was not available. Castrucci Ford located the exact vehicle that I wanted about 120 miles away from another dealership and had that Fusion available for me the next day. The buying process was simple and easy. This was the 4th new vehicle that I have bought and this was the first time I felt comfortable and confident leaving a dealership after a big purchase. Thanks Castrucci Ford!

petevezey

Feb 6, 2014

Charlie Cochran did a great job, working hard for me. No "pressure sales" was refreshing. Took the time to make sure I was completely informed. If I owned a business, I would want Charlie on my team!

Fordfusionowner22

Feb 4, 2014

My wife and I went to the dealership strictly to get ideas of what type of vehicle we thought we would be interested in . The sales staff went the extra mile to provide us with multiple options . They were patient as we changed our minds on what we were actually looking for in a vehicle . Once we made our decision it wasn`t the high pressure sales pitch we were expecting . They made the whole process much easier and without a lot of anxiety . We would recommend that you go and experience the same things we did .

ValerieDolezal

Feb 4, 2014

I brought my 2010 Mustang in for a key program and was hoping that Brandi was working, but she was off that day. I had Bob Risk as my advisor that day. He was great! The dealership was busy that day, so he drove me home--What customer service!! My car was ready in a timely fashion and was very affordable. I find this service department to be the most customer service oriented out of all the dealerships I have ever worked with. Thanks Castrucci!!

stoynbj

Jan 27, 2014

Inquired about 6 local dealers for best price on a 2014 Ford Flex with specific options requiring it to be ordered. Castrucci came back with the best price and worked to honor all the incentives (they were expiring before delivery). No hassle, very professional, good communication, straightforward transaction. Highly recommend.

tjtycaskay

Jan 18, 2014

Mike Castrucci Ford in Milford went above and beyond in customer satisfaction when we were searching for a car. Ryan Egan was determined to find what we were looking for and made our buying experience as easy as possible. I would highly recommend anyone looking for a new car to visit Mike Castrucci Ford in Milford and let Ryan Egan find you your dream car as well. I could not be happier with my car, a 2014 Ford Fusion. I love it!!!

Bryan

Jan 13, 2014

During shopping for a truck I spoke with salesman Jay Unger. He was very helpful and informative.

jrp1351

Dec 24, 2013

Everything went very smoothly with our transaction at Custrucci Ford in Milford. Our salesman, Jon Charles, Worked with us and we were able to get the deal done. The finance guy also was very friendly and our deal was done in a timely manner. They have a nice selection of vehicles. We will recommend for our friends and family to give them a shot when purchasing a new vehicle.

tim_caudill

Dec 9, 2013

Great service and terrific people to work with on purchasing a new/used vehicle. This is the only place that I would go to for any vehicle purchase. Thanks, John!

mfrump

Dec 3, 2013

Jim, Bobby and Jeremy in the Finance Department were fabulous to deal with. From the beginning of the process of viewing prospective vehicles to driving my new truck off the lot, all three of these guys made the process easy. They did not pressure me to buy or try to steer me into a particular truck but they set back and let me make the decision that was best for me. In the future these guys will always get the first shot at my business.

stebbe

Dec 3, 2013

1st, wanted to buy a Ford because they are the only US car manufacturer that didn't use government finacial assistance.Passed up several other Ford dealers in the area, chose Castrucci because they had the strongest inventory of Ford Fusions.I have never dealt with Castrucci in Milford, so I wasn't sure what to expect. Gary Plunkett (no relation to the quarterback) greeted me in the parking within a minute or two. I told him my situation and he bagan showing me cars. He selected a few that met my expectations. Gary is very knowledgeable and focused on the features and benefits that the Fusion had to offer. Negotiation was minimal, more on the car I was trading in, and the entire process was complete within 1-2hrs. Gary spent as much time as I needed to review some of the technology the Fusion has to offer. Castrucci even has calsses every Saturday, 10-11:00 for more in depth technology education.I highly recommend Mike Castrucci, and if you choose to go there, seek out Gary Plunkett. He listens, he understands and he delivers!

texaco43

Dec 1, 2013

WENT THERE TO GET AN OIL CHANGE, WOUND UP GETTING A NEW 2013 F 150.I HAD BEEN THINKING ABOUT GETTING A NEW TRUCK,SO I THOUGHT I GET SOME NUMBERS TO THINK ABOUT.WELL THE NUMBERS WERE IN LINE WITH WHAT I WAS THINKING, AND TOMMY MY SALESMAN SAID ALL THE RIGHT THINGS, HE NEVER PUT ANY PRESURE ON ME.I FEEL TOMMY SETTLES WAS UP FRONT WITH EVERYTHING AND I WOULD RECOMMEND HIM VERY HIGHLY.WILLIAM E. PARKER

njgarbenis

Nov 23, 2013

It has been a pleasure to deal with the guys at Castrucci Ford. Mike Castrucci is a Stand up guy who truly cares about his customers!!! Bob Castrucci in the collision department is awsome!!! Thanks guys

Roger11

Oct 29, 2013

Jesse was great to work with. Friendly, knowledgeable, very accommodating, not high pressure at all - -the entire sales experience was excellent and very pleasant. I would highly recommend the dealership and especially Jesse Kaylor.

mikebrooks613

Oct 15, 2013

Great dealership and a great salesman. Made the whole process painless. Upfront about all options in the purchase and there was no pressure at all. Highly recommend to anyone looking for a new Ford.

Conniebrd

Oct 1, 2013

We had such a wonderful experience working with Mike Castrucci Ford. They worked so hard to find us the 2014 Fusion that we wanted within our budget. Their knowledge about the car and all of the features available helped us decide what we really needed and wanted in our new car. Buying a car can be very stressful and overwhelming, but they made us feel comfortable and were very honest and forthcoming with all of their facts and figures. They truly cared about our complete satisfaction with our purchase. We drove our car home knowing we got the best car for us at the best price. I would highly recommend Mike Castrucci Ford to anyone looking for a car. Jim Turner was our salesman and I know he will work as hard for you as he did for us.

Patrick0905

Sep 29, 2013

Great job and thanks for the service! My wife and I had a really good experience overall and were very happy with the price we got for our new truck.

ltinwick

Sep 27, 2013

I recently leased a 2013 Ford Explorer from Mike Castrucci Ford after 5 months I was in a head on collision totaling my car-Bobby, Glenn & Jon are awesome to work with they helped me get into another 2014 Explorer fast, without hassle and at a great price! I can honestly say that I will be a lifelong customer at this dealership and would recommend everyone go see these guys. Not only did I get a great car, they took care of me and got me into what I absolutely love again.A BIG THANK YOU! I couldn't be happier!

B01SWOGER

Sep 25, 2013

I recently purchased a new 2013 Ford Explorer from Mike Castrucci Ford in Milford. It is not ready for service as yet, however, I wanted rain shields put on my windows. I called the service dept. ordered them and had them installed all with in 3 days.Now, how is that for service!! Amanda is great to work with. She was excited to see that I had bought a new vehicle. My husband and I have used her as our service rep for several years. We will continue to use the service dept for both our Ford vehicles.

HAPPY CUSTOMER

Sep 5, 2013

I HAVE BEEN LOOKING FOR A GOOD LOW PRICE USED CAR. I WENT TO MIKE CASTRUCCI IN MILFORD, AND FOUND A 2006 JETTA. AFTER TALKING TO THE SALESMAN AND LOOKING AT 3 OTHER CARS, WE DECIDED TO BUY THE JETTA. THE PRICE WAS OK AND IT WAS A GOOD EXPERIENCE. THE MAN THAT HELPED US WAS NOT PUSHY. WE WILL GO BACK TO THEM WHEN WE NEED ANOTHER CAR. A+

edhuffman

Aug 20, 2013

I just recently purchased my third car from Castrucci Ford in Milford and it was an extremely positive experience each time . I am so impressed at how friendly , helpful , and efficient the employees are especial Glenn Knell, whom I have dealt with on each of my purchases. He is very knowledgeable and great at helping find what I wanted. Also, Jeremy in finance was great-very efficient . I would recommend this dealership to to everyone. Peggy Huffman

ahioman

Aug 16, 2013

bill mason and charlie cochran got me in the 2013 taurus I wanted for the price I wanted to pay. They are very friendly and responsive to their customers feelings and to the whole car buying experience .

Redbeard37

Aug 14, 2013

This dealership, and Jim in particular, were an absolute pleasure to deal with. Not only did they sell me the car at an absolutely excellent price, they did so with ZERO haggling. I picked the car up the same day I agreed the price (via email) and was in a hurry to get to an appointment - Jim went and helped get the car ready himself so I would not be delayed. I'd recommend them to anybody!

gradergator

Aug 6, 2013

I had a great experience at Mike Castrucci Ford. My sales guy, Charlie was very knowledgeable and did an awesome job.. I would highly recommend both Mike Castrucci Ford and Charlie Cochran as well. What also very impressive is the consideration for your time. They were able to get me out the door in my new car in under two hours.

w1edemann

Jul 27, 2013

Had an awesome experience dealing with Glenn Knell at Castrucci Ford. It's the first time the "big guy" has not been sent to justify costs...I only dealt with Glenn. He was an outstanding and professional young man, very considerate and just worked to meet my numbers. The best experience I've ever had buying a vehicle and Glenn was there to make it happen. I had been to another dealer the previous day and Castrucci's way of dealing was far superior! BTW, I noticed that he is also a purple heart vet so another reason to visit Glenn for your own deal.

mh1262

Jul 8, 2013

Phil Lowrey and Jeremy were very professional and helpful to me when I was purchasing my Focus.They answered our questions and thinks were handled quickly and professionally.Both men stayed past closing time on a Friday to work with my wife and I.I would recommend Mike Castrucci Ford to anyone, Thanks Phil and Jeremy!!

NECIE2001

Jul 4, 2013

My wife and I have bought a 2003 Ford Taurus from Mike Castrucci Ford approximately 5 1/2 years ago, and just a few days ago we bought a2001 Ford Mustang convertible. Both times were excellent, no high pressure sales or number games. Also, our salesman Tony Holden, was very patient and listened to what we had to say, what we were looking for and didn't shy away from us when we told him our credit history. My credit was damaged due to a motorcycle accident caused by another person, but Tony didn't see this as a handicap. He was able to get us a great rate and a great price. We will definitely send our family and friends to see Tony when it's time for them to purchase a vehicle. Overall, the dealership exceeded all of our expectations, and this is why I give them my seal of approval.

JanetMann

Jul 3, 2013

thanks for all the support didn't know if I could even possibly even purchase a car or a suv took a fews days to even decide if I wanted to buy a ford but after shopping around ford had the better colors better styles gas mileage was even better so thanks again for making it possible god bless u all

iculkn86

Jun 27, 2013

After reading the reviews on this website about the service department at Mike Castrucci, I was very reluctant to take my car there. I had FOUR awesome reviews from people I know and because it was closest to my house, I decided to give them a try. I am so glad I did! I am the kind of person who is crazy about my car, and I didn't want to hand it over to just anyone, but I had a check engine light and it wouldn't shift, so I knew I couldn't fix it. They had my car fixed and back to me the same day. I was SO glad I chose Mike Castrucci and I would definitely recommend them. Everyone was very friendly and helpful.

rickgolfer

Jun 15, 2013

MR.JIM TURNER WAS MY SALES PERSON AND HE WAS GREAT TO WORK WITH AS HE WAS WHEN I BOUGHT MY 2009 FORD EXSCAPE NEW, HE KNOW HIS JOB ON HOW TOO TREAT THE BUYER HE IS A PLEASANT MAN I REALY LIKE WORKING WITH HIM HE IS THE REASON I CAME BACK TO BUY AGAIN AND I WILL RETURN AFTER I GET TIRED OF THIS NEW FUSION, THANKS AGAIN FOR EVERYTHING I WILL TELL MY FRIENDS AND FAMILY ABOUT YOU GUYS ! RICK LOWERY...

jonsie1533

Apr 3, 2013

Having a limited budget, I had visited several other dealers who only wanted to sell me higher priced cars that I could not afford.. I found several cars of interest on line and visited Castrucci in Milford. I had called ahead to make sure the cars of interest were still available and talked to Mark.. He assured me the particular car I had called on had just finished being inspected and detailed and would be waiting for me to test drive when I arrived there..When I arrived Mark was waiting and from then on it was customer service deluxe.. There were a few problems with the car but I was assured they would be taken care of and these were put in writing.. I had a few glitches on my credit report such as co- signing on my granddaughter's college loan, but they took care of working it out.. They stayed well within my budget limits and never tried to oversell me. Mark was so helpful, even arranging the return of my rental car so I could drive my new car home. He called me the following Monday and set up a time to have the issues with my car fixed..I cannot recommend this dealership enough.. From Mark to Rocky to all who helped me with this decision, my heartfelt thanks.. I should mention I am an elderly lady and at no time did they try to take advantage of that fact.. God bless you all...

bfurnish

Mar 11, 2013

I have had terrible expirences in the past when buying cars, Jay made the proccess quick and easy. I shopped several dealers and the price I received at Castrucci wa sby far the best.

blunsford

Mar 11, 2013

My experience at Mike Castrucci in Milford was easy and enjoyable. I just chose the vehicle I wanted and John Clark and the rest of the employees took care of the rest. I will go back for another vehicle.

llaswell

Mar 9, 2013

Took Ford Edge in for misfiring and jerking. Castrucci dealership determined it was computer module and vehicle needed new sparkplug wires and battery. We trusted Castrucci and agreed to the service. After the service was completed, the cd-player no longer functioned, the accessory delay did not work correctly and the sun-shield did not operate properly.Returned for service on items that quit working after they "repaired" the car. The tech stated it was "most likely due to the weather" and the second tech said "it was only a coincidence that it quit working after we worked on the car". Without any further review, they determined it wasn't their fault and we needed a new radio. They proceeded to tell us how much they could sell a new radio to us. We complained to the customer service rep and she gave us Joe Spaw's cell phone number. I called Joe's number twice and left two voicemails and have yet to receive a callback or response.Overall there was minimal effort to determine what the issue was and great effort was made to absolve themselves of blame for faulty and poor repair work. The customer service effort was poor and made no attempt at helping the customer.The original service work created more problems, the response to the new problems was "not our fault" and the customer service was non-responsive to questions and phone calls. UPDATE:We finally heard from Joe Spaw. Joe took action to make sure that the issue was resolved and that we were satisified with the results. We were satisified with the resolution of the issue. It's unfortunate that the initial experience was less than stellar. The follow up to resolve the issue balanced out the disappointment with the initial experience.

4819james

Feb 22, 2013

Excellent service from Joe Spaw of se rvice dept, once my 10 new cars have been purchased in past!!! Good dealings with Bob and Gary also!!

bmickley

Feb 20, 2013

greg was a great guy. sales mgr was great at getting the price & downpayment to where I needed it to be

digidee

Feb 20, 2013

Both Dave and Gary were extremely helpful. Gary was very friendly, patient, and able to answer all my questions. Dave ended up actually "sealing the deal" and ensured that all parties involved were very satisfied. Together, they made the arduous task of buying a new car exceptionally easy. I was able to get exactly what I wanted. Bobby Castrucci and the other gentleman behind the desk even bumped in to make me aware that I could get a much better rate when financing. Bottom line: Everyone I came in contact with at this dealership helped me out big-time and made sure the process went smoothly. They should all be commended for their excellent work. As a first time car-buyer, I was blown away by the service I received and will definitely be returning to them in the future as well as recommend them to my friends, family, and coworkers.Seriously.

chapwoman1

Feb 19, 2013

I came in to look - not necessarily to buy. Jay worked with me to get the best pricing and financing on the Escape I was looking for.

Mojoe

Feb 16, 2013

We have bought new vehicles from Mike Castrucci thru the years. His Milford Ohio Ford dealership has lost my business. When we take our ford explorer or ford pick up down for normal service. They always say there is a problem. Its dangerous it will cost you $400.00 to $600.00. But you have a credit $100.00. This is every time. When the woman told my wife she had bad lower ball joints. You need to have it fixed now your wheel could fall off. When my wife returned home. I looked at the vehicle report card. It said requires immediate attention.. We took it to another shop. We Had them check out our front end. They said eventually Its going to need a front bearing because its a little loose. They said the lower ball joints were ok. No Problems. There wasn't any problems with anything on the front end. It seems when we take our ford in for service they can always fined a problem. But to deliberately lie to an old customer. There has been other red flags thru the years. But I was to lazy to check. Shame on me. They have lost my business.

rorybailey281

Feb 15, 2013

This is the best Ford dealership bar none. I drove all the way from Pittsburgh, Pennsylvania to buy a car from them because they always take care of me. No haggling or hassles. Thanks Ryan and Sean.

Hannahan

Feb 12, 2013

My first trip to Mike Castrucci was AWESOME!! Everyone made me feel like family. No pressure to buy. I would highly recommend you shop at Mike Casstrucci!!!! Thanks to Ryan Egan and Bobby Castrucci!!!!

loribishea

Feb 12, 2013

Best car purchasing experience in my life. Ryan was very professional and helpful during the whole process. Ryan's knowledge of his products and understanding of my needs lead to me purchasing my new car with the no regrets. I was very happy with the whole process of purchasing I will definitely be going back to Mike Castrucci Ford in the future.

ageless

Feb 11, 2013

I gave the rating I did because the sales person, Jim Turner, was very helpful, pleasant and explained all the workings of the car in an easy to understand manner. I would recommend Castrucci Ford and Jim Turner to anyone in the market for a car.

NickHerrmann

Feb 6, 2013

From start to finish my experience was excellent. The attention that was given to me by Bobby Castrucci and his team was courteous, knowledgeable, professional and respectful. These qualities were displayed throughout the buying process; as well as afterward when I went back to have adjustments. The fact that even after the sale was complete Bobby and staff went out of their way to show me the same level of service as they did before the sale, is something that has been lost at other dealerships I have dealt with previously. I highly recommend this dealership and am telling my friends and family about my experience with them.

patty.ross.940

Feb 4, 2013

Bobby and his crew did their best to put me into a new 2012 F-150. I'm a hard person to sell to, We had been talking for almost 6 months about the FX4 going for the best price I could get. This is my first Ford I've always been a toyota or honda guy. I am very happy with the service I received and my purchase.

joelpenton

Feb 1, 2013

John gave me a great price for a great car. He even met me an hour before the dealership opened to fit my schedule. He also dropped of my rental for me. Thanks!

geribryant1

Jan 31, 2013

The customer service was WONDERFUL!!!! I called to request information on purchasing a new car (i.e. financing, interest rate, payment amount, downpayment/tax/title out of pocket expenses) in the morning, and my that evening I was driving off the lot in a new car. It was so fast, and easy. Everyone was so helpful.

belletti

Jan 29, 2013

Very easy and honest. This was my seventh car with Castrucci Ford. Very good people! They have consistenntly stood behind their product and delivered excellent service.

cumbyjj

Jan 29, 2013

We had a great experience with Mike Castrucci Ford and Glenn did everything that I asked to be able to get and afford the the new escape. Would come back for another purchase

JoenNate

Jan 29, 2013

I usually don't get online to write reviews but with my previous bad experiences at car dealerships I had to come one here and say how easy and how smooth my experience was at Mike Castrucci ford. I was shopping for a new Fusion and was expecting to much of a deal or dealer help because of the popularity of the car but that ended up not being true. I was helped by Bobby Castrucci which I'm thankful for because he made this the best car buying experience I have had to date. Very nice, helpful, understanding, and not one bit pushy. I tell all my friends and family looking for a car to ask for Bobby at Mike Castrucci ford now.

paul nantz

Jan 29, 2013

this is the forth auto i have bought at this dealership. they are great people to work with.bobby is very fair.service is great . i had a very nice experience buying my new ford fusion.

bryankutch

Jan 28, 2013

Mike Castrucci Ford has a good selection and the staff members are very attentive. Fair price, and a great vehicle from Ford. We would buy from them again.

cblank1

Jan 27, 2013

Charlie did everything he could to ensure we got a great deal! We traded in an old Ford and bought a brand new one. We were hesitant to buy new instead of used, but he gave us several reasons why we should, and ultimately changed our minds!

lruss79

Jan 26, 2013

Thanks, love the car. Nice to know that no matter the credit score, you guys can still get the deal done. If anybody needs a car, go to Mike Castrucci and ask for Jay Unger

mroldv8

Jan 26, 2013

All 5's is what this dealership deserves. Unlike the stereotypical car salesmen who are like slippery sharks, these guys made buying a new car a great experience. They kept me informed by email about the status of my special order Fusion. They got me outstanding financing, and spent the time to explain all the cars features and how they worked. They did their homework, because they knew how to explain the car's sophisticated dashboard electronics. I'd highly recommend them to anyone looking for a new Ford.

Epfultz

Jan 25, 2013

Made my purchase quick and easy! Very pleased with the service. Ryan was friendly and professional. He made the entire process as simple as possible for me.

PeteyC24

Jan 25, 2013

Bobby and Jesse were both great to deal with. They had the best deal in town and I was shocked at how efficient the process was once we got to the dealer. We were in and out in under 5 minutes easily as they had everything ready and we're great to deal with. I would highly recommend them to anyone buying a Ford!

shannyshann

Jan 25, 2013

The Amazing customer service was Five Star!!!!! I was at a local Ford dealer looking around and called You to check on a certain type of Fusion. Jesse went above and beyond, explaining all the details and also sent me many pics in texts to show me what was on his lot. The wonderful courteous personality really Won me over along with the in depth knowledge Jesse had!I will definately recommend your dealership & Jesse to all my friend,family and P&G co-workers for their future vehicles.Thank you again,Keep up the Fantastic Job!!!Shannon SoellWest Chester, Ohio

casmith51

Jan 24, 2013

Called with Car I wanted, Bobby Castrucci said he would call me back with what he could do, called me back, pulled credit, had my deal waiting to be signed when I arrived for my appointment. Most Hassle free Car buying experience I've ever had!

dplp62

Jan 24, 2013

I have been looking ford a dodge dakota ford 2 weeks. i saw the 2006 dodgr dakota on craigslist for $ 10,000 it was $ 2,000 more than i wanted to spend. went and drove it and over all it was nice truck. we worked out a payment and i am verry happy. Dan did a great job. we will buy again from mile castrucci.

kfarm15

Jan 24, 2013

I have never bought a car so easily and so quickly before. I told them what I wanted and with in the hour I had it and was finishing the paperwork

Krsnet

Jan 24, 2013

A pleasure to do business with. Easy purchase at a good price with the staff going the extra step to make sure we were satisfied.

carroll_bc

Jan 23, 2013

We started looking into buying a new Ford Edge about six months ago. So I have personally been dealing with a lot of Ford dealerships in the area. Speaking for both of us Mike Castrucci Ford has hands down the BEST Customer Service, Quality of work, and Friendly salesmen that we have found in the area.

Frostb57

Jan 23, 2013

I would return to mike Castrucci for another new car purchase. I was able to make a fair trade for my used GMC. I would recommend mike Castrucci to anyone looking to buy a ford!

jasonherman1975

Jan 23, 2013

Working with both Ryan and Sean was a pleasure. Ryan is a car enthusiast himself and that is always a plus when buying a performance oriented vehicle. He was very knowledgeable and not high pressure. I got the best price in the city from Mike Castrucci in Milford. Their deal was unbeatable. Thanks for the positive experience!

mlorenz2

Jan 23, 2013

Bobby Castrucci and Jesse Kaylor did an excellent job in making sure we got the perfect F-150 Truck that we were looking to buy.

NicoleLay

Jan 23, 2013

It was our first experience buying a new car and it was a quick and easy experience. We got great service and great people to deal with!

rharmeyer

Jan 23, 2013

I've bought 2 cars and now leasing one from Mike Castrucci Ford and would highly recommend . And Bobby Castrucci has help me every time. He's a very honest and friendly and helpful car salesman. Very professional !!!!

Dan Herrmann

Jan 19, 2013

Everyone was very helpfull in grtting the car that my wife wanted. They went out of there way to find all the option she wanted and found a car in Michigan. Bill was very helpfull in helping me understand all of the new computer things in the car.

Krista0223

Jan 18, 2013

Our family has purchased two cars previously, and we can confidently say that Mike Castrucci Ford was the best dealership I've ever had the pleasure of working with. The employees were knowledgable, patient and very approachable. They took the extra time to make sure that we were 100% satisfied with our decision. Our overall experience was excellent and they have exceeded our expectations. They take great pride in making sure their customers are happy, and this is why we will not hesitate to recommend Mike Castrucci Ford to all of our friends and family.

BEELEV

Jan 17, 2013

I have been dealing with Mike Castrucci Ford since 1992. I have met someone from pretty much every department in the past 20 years. The new car management team, and sales team have become like a second family to me over the years. Some days I just stop in and visit. I am always met with a smile and a handshake from the guys. My family and extended family have purchsed a dozen cars/trucks from them and have equally nice things to say about the experience! The prices are more than competitive, and the trade values are fair. These guys make buying a car as easy as buying a loaf of bread! I have had several of my vehicles Ford, and otherwise serviced at this dealership, and Joe and Brandi have always been fair and upfront with any work to be performed. Its nice to see the same faces in a dealership, and its becoming a rarity in the industry. It is my feeling, and impression, that the current staff at Mike Castrucci Ford, treat this as a carreer, and not a "job". Customer Service is NOT dead, and the proof is evident when you visit these guys/girls!!!

cdevore.44

Jan 17, 2013

Dave helped me when I was in a bind for needing a new car. He was professional and was honest. He gave us the best experience possible. We are a regular customer of Beechmont Ford and after the way they treated us compared to you guys I will continue to use you guys over any other dealership.

joannrobbins

Jan 17, 2013

I was one of the unlucky customers to purchase the new Ford Fusion that was recalled, i had only had the car 10 days, I was very upset with the recall and did not want the car back, they were very understanding and worked out a deal for me to return the Fusion and purchased the new Taurus, which I am very happy with. I have never had a dealer be so understanding and patient with me, I buy cars to last 8 - 10 years and want to know that I have a safe car to drive, my last was a 2005 500 Hundred,I loved that car, gave it to my son, he now loves the car stills runs great.

mbe

Jan 17, 2013

Everyone was so nice and helpful especially since i was out of town. Josh was extremely patient since i called a few times on his day off and everyone else was equally as nice to work with.Thanks to you all. Marian

polly.sayles

Jan 17, 2013

Bobby Castrucci worked diligently to get me the deal I wanted. Glenn Knell handled everything outside of finance and was extremely courteous. Glenn continues to quickly reply to my e-mails when I have questions regarding my Escape. I love my 2013 Escape and the process was absolutely painless. It was a relief considering what I went through 5 years prior with a different Ford dealership in Mason.

Billw1818

Jan 16, 2013

I got new car here bc they know the cars. And all that work there are very nice thur the hole thing. This is my 3rd car we have bought from here.

dhess100

Jan 16, 2013

I have had a long standing relationship with Castrucci Ford from previous sales, services and repairs and have always found this dealership to be one that goes well beyond the call of duty in meeting the customer needs. With this last business with them, I came with a difficult situation with less than perfect credit due to previous job loss and thought nothing would be able to be done to help my situation. I was not only very please to find the manager of used cars and the sales associate John Clark very willing to listen and understand my needs, I was blessed to learn that they were able to address my needs and did so with integrity and professionalism. Once again, I've received the same great service I've come to depend on with this dealership.

Kenfoh

Jan 16, 2013

Very good prices, easy to deal with, great customer service. I have recommended many people to them and they have all been very happy with the service.

mynewcar2013

Jan 16, 2013

Hooray!!! This was the second car I bought from Charlie in last 2 years. I have had nothing but a good experience with everyone at Mike Castrucci Ford.

richgsi

Jan 16, 2013

Glenn was a great salesman to work with. He took the time to find the right car for me and did not pressure me into the purchase. When I buy another new car this will be the first place I go.

427R Roush

Jan 15, 2013

Just wanted to say Thanks again for finding the right Explorer for my wife ..I know we couldn't make up our minds at first . We had made many trips back to the dealer to make our decision and was always greeted with helpful folks to answer any questions we had .. Glenn, and Bobbie ended up ordering our Explorer . she loves it ... we are very happy customers ....

aepilot

Jan 15, 2013

Great overall experience. We walked in knowing exactly what we wanted and was out the door in hour and half. We did not feel uncomfortable or pushed into something we did not want. We will return for our next vehicle purchase.

Ali1222

Jan 15, 2013

Great customer service. The staff has always been great and easy to work with. Best price and selection on new and used cars in the area

amelia86sp

Jan 15, 2013

A friend recommended coming here for a new car. i was treated with excellent customer service and went home completely satisfied. Awesome Job!!!! and a big thanks to charlie.

Brittricks

Jan 15, 2013

Mike Castrucci Ford was the best dealership I've ever used. I've had many cars and have dealt with many dealerships, most were disrespectful, took forever, and overall, wasn't a good experience at all. Mike Castrucci Ford was VERY easy to work with. They care about you, not just selling a car. They made sure they worked me a deal that I would be happy and comfortable with. My Ford Edge was ready, cleaned and gased up for me when I arrived to pick it up. The paper work was very fast, as well as the instructions for the SUV. I drove away very happy. My family will use this dealership as well! Thanks to the entire company!!!!

dzang

Jan 15, 2013

I have bought two new cars from Bobby Castrucci. Anything I have ever needed, my needs have been met and exceeded my expectations every time.

eightball162077

Jan 15, 2013

They were very friendly and didn't ever push me to buy anything. Ryan and Bobby got me into a car that I've always wanted and i never knew I'd ever have this car. Everything was smooth and process was fast. Thank you Mike Castrucci Ford!

Escape Artist

Jan 15, 2013

Wrote for an internet quote on a specific car, Escape. Got a really great deal, and spoke with honest, accommodating people. Went there in the rain and even got escorted to see the car with an umbrella!!

Randy Bucker

Jan 15, 2013

Mike Castrucci Ford is one of the best dealerships I've ever had the experience in dealing with. The sales group made everything so simple and pleasant I'd highly recommend them to all family and friends to make buying a new car a great experience.

randy huber

Jan 15, 2013

I was looking for a Ford Edge w/ towing package. I received a good price quote on line from Mike Castucci. This & the the location near my home brought me to their dealership. Although I did not buy this exact car quoted , I felt the dealership gave a fair & comparable quote on another model Edge which I bought. I was also very happy they could get the roof rack on the vehical even though it was equipped w/ Vista view moonroof. Also they were able to use the heavier duty Thule cross bars which I need for hauling material above the car. I will surely be visiting Mike Castrucci Ford again the next time I need service or a new/used car.Very HappyRandy Huber

Robert Bond

Jan 15, 2013

I drove from Union Ky to Milford because they had the best prices and excellent service. I would highly recommend this dealership to all friends and family. Thanks for making car buying a pleasure!

RWilliams12

Jan 15, 2013

Since it was my first car purchase I was very nervous, but all of the employees at the Castrucci dealer were very patient and friendly. They were great to work with and made the whole process easy. My salesperson was very knowledgeable and I never felt rushed or pressured at all. It was a very good experience and I will definitely buy my next car from them. I have and will continue to recommend them to everyone I know.

Steve Hannah

Jan 15, 2013

I called Glenn to see if he had a truck i was looking for before i went to see him and this was at 10 AM. I went to his dealer and looked at a truck at about 1:30 PM, bought the truck and was out of the dealer by 4:30 PM. I don't have a lot of time to shop for trucks and if they can get me in and out with a good price and a short amount of time they will have my business. I am very satisfied with my experience at Mike Castrucci Ford in Milford and would recommend Glenn Knell as a person to visit.

blandcmb

Jan 14, 2013

Bobby was a great help in the decision and with the purchase of my new Ford Escape. I would recommend him to anyone for the purchase of your next new vehicle.

cruiseman

Jan 14, 2013

Simply.....awesome experience. Bobby treated me with fast and accurate service. I would recommend them to all my family and friends. I will use them again.

divacop

Jan 14, 2013

I was involved in an auto accident where my vehicle was totaled. I was overwhelmed and normally hate the car buying experience. Bobby Castrucci reached out to me and made me feel comfortable with the entire process. I walked in thinking i was going to buy a Sonata and walked out a few days after my test drive with a Ford Fusion that I love!!! Jim took the time to make sure I knew how to use all of the features. Everyone there was amazing. I have passed on Bobby's name to 2 people since i bought the car a few weeks ago!! Thank you!

drgravel

Jan 14, 2013

John was a pleasure to work with, went out of his way to make the deal happen. I have and will continue to recommend people to him directly. The other salesmen that work with him were also very helpful and good to work with as well.

inthequartermile

Jan 14, 2013

This is i believe the third Car that i bought from Castrucci Ford and i am very pleased , the cars i purchased wherent fords off the shelf either , they where either shelbys or bullits or similar . Bobby and Charlie went out of theyr ways to make sure everything was in order , they really went the extra mile .I do not live in Ohio i live pretty far away from the north but for me to always come back to this dealership should tell you something .So i can highly recommend Castrucci Ford its always a pleasure to work with the guys .

kawilson03

Jan 14, 2013

Great experience overall. The staff was friendly and we felt comfortable with our purchase. I highly recommend buying a car from Castrucci Ford in Milford.

L Mike

Jan 14, 2013

Bobby found the exact car I wanted! Easy to deal with. I am 100% satisfied with Mike Castrucci Ford, and I recommend this dealership to everyone.

mdanp2014

Jan 14, 2013

Everytime I have gone or dealt with Mike Castrucci Milford it has been a great experience. I have purchased 2 used cars from them and would highly recommend them to anyone interested in buying new or used Ford/Lincoln/Mercury.

MikeHutzel

Jan 14, 2013

I bought my 2012 F-150 from Bobby. He was great through the sales process. I have also had my service done there, and they are always great about taking good care of me. Bobby is especially accommodating about making sure I have transportation while my truck is being serviced.

Nodrama43

Jan 14, 2013

I have bought multiple vehicles from them for the past 20 years. They are friendly, courteous, professional, knowledgeable, prompt, and without question an excellent dealership to work with. Excellent in all aspects including sales, service, and finance. None better and I highly recommend them.

OUshooter23

Jan 14, 2013

I feel the employees there are very friendly and treat you as they would want to be treated. I called in asking a few questions and instead of just "pawning" me off to someone else they answered all my question in a timely manner. I would recommend this dealer to anyone I know and will definitely go back to them!

PamelaJungkunz

Jan 14, 2013

I had one of the best car sales experiences yet! Bobby Castrucci is very friendly and approachable. He knew my needs and was able to find the perfect car for me. I bought the 2013 Ford Taurus SHO! I am in love with my car and love driving it. I had no hassles and pressure to buy but Bobby made me comfortable and made the car buying not stressful.Thanks!Pam Jungkunz

PConklin

Jan 14, 2013

I was recommended to visit Mike Castrucci's dealership because of their good service. I really had a great experience from the time I walked in, until the time they handed me the keys to my new car. I apologize, but I can't remember the gentleman's name that did my financing, but he was very kind, and very helpful as well. I am a true believer in giving business to a good business.Sincerely,Patti Conklin, AK Steel

ryanbrookbank1

Jan 14, 2013

We have bought 3 cars from Castrucci and it has been a easy process. We recommed them to call of our friends! They go above and beyond to make us happy!!

scott.mchenry.52

Jan 14, 2013

Bobby was great to work with. Castrucci Ford has a great selection. I got a very good price on my car. I had a great experience and will be back again for future purchases.

siegerga

Jan 14, 2013

Very mature and sensible approach to explaining the vehicle by Mr. Plunkett. Experience was positive.Only issue was that the finance person (Josh) was a little pushy trying to get me to buy the extended warranty. I would have done it anyway but felt pushed to do it based on how he prepared the paperwork.

sthomashickey

Jan 14, 2013

Bobby was very informative with my decision to buy a new car! he gave me helpful advice and I could tell his sincerity and honesty! I didnt feel like i was getting the car dealer "run around" when dealing with him. He put me in a great new truck and I feel very good about the decision to invest in a new car. thanks bobby!

tstinson

Jan 14, 2013

We always have a Great Experience. We are loyal customer's and have always been treated well by Mike Castrucci and his team of professionals.

waynedean

Jan 14, 2013

I asked for Bill when purchasing my new Ford Edge. I have been to the dealership many times and Bill was always the person who answered all my question. Bill was equally pleasant to work with while buying my new car. Ask for Bill! You'll get great service and an even better deal!

djacobs2

Jan 13, 2013

This is the 4th vehicle I have purchased at Castrucci. They make the process as simple and straight forward as possible. The prices is always great, they work with me to get me in-and-out of the dealership quickly. There is no high-pressure sales effort. Everything about the process is perfect. I buy mostly Ford products, and after visiting other dealerships trying to make deals work, only Castrucci has consistently made it the easiest and fastest.

FordTruck12

Jan 13, 2013

I have owned GMC's for the last 15 years, I decided to go to my local Ford dealership to look at F150's in which I didn't get much help. I'm glad I got connected with Bobby Castrucci and Mike Castrucci Ford. I shopped around and they have by far the best selection and best prices in town. I have now bought 3 Brand New vehicles from them in 2 years. I live in Mason and it is well worth the drive to Milford. I have and will continue to refer all my family and friends to Bobby Castrucci and Mike Castrucci Ford in Milford.

mary.wright.50767

Jan 13, 2013

This was the best experience I have had in buying a car in 35 years . I recommend to everyone I know. Love my 2012 focus.

michelle.b.levine.1

Jan 13, 2013

Bobby was the easiest car dealer I have ever dealt with. He was willing to work with me, and get me the best price possible. Ryan was a great sales guy. Both were extremely acccomodating and knowledgable.

Sbuckley486

Jan 13, 2013

John is awesome to work with. He's attentive to all of our needs. This is the 4th vehicle we've purchased w/John. I would recommend him!!

davidhutzel

Jan 12, 2013

Bobby was great. Told him what I was looking for in a used pick up truck. He called me within a week and says your ford is waiting on you. The truck and service exceeded my expectations. Other dealers just wanted to sell me a vechile off their lot and didn't listen to my budget or what exactly I was looking for. I look forward to doing business with bobby on my next vechile purchase.

Debbe Livesay

Jan 12, 2013

This was by far my best experience purchasing a new car!!! I have told everyone I know to go to Castrucci for their car needs.

Fish1212

Jan 12, 2013

Jesse and Bobby were both really helpful. They were easy to talk to and never pushy. I would recommend Castrucci Ford to anyone looking to buy a new car!

Jgordon4

Jan 12, 2013

The dealership is never pushy. While At the dealership I felt at home. They help me find the SUV I want and are patient while doing so. I couldn't imagine the competition being any better.

judith sullivan

Jan 12, 2013

We had an excellent experience purchasing our new F350 truck.Bobby C astrucci went out of this way to help is;from the moment we arrived to the time we left. There was no pressure just good honest professional salesmenship.All dealers should be this good.

RobertWeidle

Jan 12, 2013

Had done business with this dealer many years ago so that is why I returned. Brandon Butler was a great Sales person. Was great to work with.

Tr1judge1

Jan 12, 2013

Can't say enough about this dealership and the people there. Absolute pleasure to go and do business with people that know what they are talking about.

truckgal99

Jan 12, 2013

We spent an entire weekend going to different dealerships looking for a new truck. We found what we wanted at another Ford dealership but the salesman we were dealing with didnt want to return phone calls apparently so we contacted John Clark and he had the truck we were looking for warmed up and ready to test drive when we got there. He was great to work with and we were able to get a great deal on a new F150. We had such a great experience my mom went the same day and also bought a new suv! Any questions Ive had he has been able to answer and if service is needed he will help to get me taken care if quickly. John is who you want to buy your next vehicle from!

amenchen

Jan 8, 2013

Service is grate, but when I bought a used 2010 F-150 it was dark an didn't notice that the rear tail light was busted and the bumper was dented. I went to fill up after I had purchased the truck and gave it another look over in a well lit area and saw the damage. Needless to say I took the truck back told the dealer about it and the said they would fix the tail light because it was a safety hazard. When it came to the number they said there was nothing they could do. There was no car fax saying it had been in an accident so there was no proof if it came in that way or if one of the associates had done it and not reported it. End of story is they had aggressor to try and fix it but had succeeded in making it worse so now my deal is that they would pay for half of a 600 plus bumper. That's the grievance I have. Not fixing something that could have happened on their lot.

mbaude63

Dec 12, 2012

My experience with Gary Plunkett and the rest of the sales team at Mike Castrucci Ford was definatly a good one as i was not expecting the outcome as it happened,they were aggressive in getting me everything i needed and wanted and after the sale was done Gary was very helpful in explaining all the options to me,i love the 2013 Ford Focus SE very much and i left there very content,i would reccomend Mike Castrucci Ford and Gary Plunkett to anybody looking to buy a vehicle...thanks Gary !!!

immanuelpreacher

Aug 10, 2012

Just had an excellent experience. The deal I got on my new Ford Fusion and Mustang was great. The salesmen were curtious and very helpful. The finance department did an excellent job.

mnelson0903

Aug 2, 2012

It was about 7 months ago that we first met Jim. When we were just starting to think about buying a ford focus. It wasen't about till the last week of July that we decided to go ahead and purchase a new Focus. There was no doubt in our minds who we were going to see, Jim of course. I first sent him an email and he responded very quickly. Over the next few days Jim and I conversed via email and when we arrived at dealership Saturday night Jim was there waiting for us. We spend about an hour going through the focuses he had on the lot. After many flip flops with my wife trying to choose 4 or 5 door what color and options, she finally choose her car. Jim immediatly took to the sales office to locate one. In a few minutes he said they found it and they would do a delaer trade and have it the next day. We signed the dotted line and the following afternoon he called and we drove off with our new focus. Jim was great and provided excellent advise and overall was just great to deal with. We were lucky to have him as our salesman.

rucrazy1

Jul 28, 2012

My husband and I arrived at Mike Castrucci on Sunday around 5:15 and they had just closed. Bobby was driving out and introduced himself and asked if we needed any help and also to introduce himself. He was very nice. He said he was leaving since they just closed but if we wanted to ask a few questions to go ahead. He showed us the Fusion Hybrid and my husband explained that I drive to downtown each day would a hybrid be a good car for me. Bobby said for the type of driving you would be better off with a 4 cyc. He then went a step further and said that Ford doesn't offer any rebates or discounts on the hybrids. Bobby gave us his card and my husband called on Monday to discuss the price he would offer me for my 2007 Mercury Milan. They came to a good price and Bobby found the color that I wanted. We came in on 7/24/2012 and purchased the car from Gary who was very nice and gave us a good tour of the inside of my car on Saturday, July 28th. Thanks Bobby and Gary for making my car purchase easy and no stress! I hope everyone has the same experience I do.

210012381

Jul 27, 2012

Jim Turner was very helpful and attentive to my Automotive needs. He took the time to show me several models and options. He provided excellent information for deciding between lease vs purchase. I felt comfortable dealing with this Gentleman.

focus on fun

Jul 26, 2012

Great experience! Rob is a awesome salesman. I expected pushie and I got friendly, helpful and knowledgeable.I have not taken the Sync class yet, but Rob has already taken time to help me with it. I would send my friends here.

blandcmb

Jul 25, 2012

Bobby C was very professional and helpful in the sale of my new Ford Escape. The sale was by far the smoothest sale i have had in buying a car. I will definitely be back to purchase another vehicle.

renocksme

Jul 23, 2012

Great service and professionalism. No push to make a deal. Worked at my pace and was very considerate to the needs of my family. Great to work with all round. Thanks again from this first time Ford owner.

Sherry Bueckman

Jul 20, 2012

Rob helped me find just the right car for my needs. Very pleasant experience throughout. Everyone very friendly and helpful, took time to listen to my needs. Helped me get my new car home.

cincyfire

Jul 19, 2012

I decided to shop for a new truck. I test drove the Toyata Tundra, The Chevrolet Sierra, and the Ford F-150. The Ford F-150 actually won hands down. My next step was going to the Ford Dealership just about 4 miles from my house. I test Drove again the F-150 that I wanted. I asked my sales person to quote me a price, and to print something out for me. He walked away, and returned with a business card that on the back of the card he hand wrote "$5000 off sticker, $6000 off with Fin". I walked out of Walt Sweeney shaking my head, thinking to myself, I asked for a print out, and they scribble notes on the back of a business card. A friend of mine named Dave had bought a F150 from Mike Castrucci Ford in Milford OH. This dealership is 28 miles away, and a 45 minute Drive depending on traffic. I went to the Web site, and checked out the F-150s in their inventory. I checked out the inventories of other Ford Dealerships online also, including Cronin Ford, Fuller Ford, Walt Sweeney Ford, Kings Ford, Beechmont Ford, and Woody Sander Ford. I began the process of shopping for the best price, and after only one day of trying to get the best price, I had a clear winner with Mike Castrucci Ford. I received a price quote from Jim Turner that I was happy with. I then received a better price from Woody Sander Ford for the same vehicle. The difference was over a thousand dollars. I really Liked Jim, but he had just lost my business, or I thought. A little later Jim called me back, and gave me the offer I could not beat. I truly could not have found a nicer gentleman to have for car salesman. I made 45 minute trip to my New Ford Dealer. Once I arrived, Jim Tossed me the keys, and said take her for a spin while I get some of this paper work started. I did as he asked, and I absolutely loved my new Ford F-150. I came back and Jim said have some breakfast. (Jim bought me breakfast) I had two sausage sandwiches, a diet Pepsi, and made the deal. We were unable to come to an agreement on a price for my trade in, so I decided to keep it. Jim offered to keep it at the Dealership until I could come back and pick it up. The next Day I asked Jim if their was someplace close by the dealership where I could get my old car Detailed, and Jim Offered to take it their for me. I felt as if I just made a new friend, named Jim Turner. I felt completely comfortable with everyone I dealt with, and spoke to. A Great experience for buying a new Ford. Thank you Jim Turner, and thank you Mike Castrucci.

Bwex15

Jul 16, 2012

Jesse was easy to work with and made my car buying experience a breeze. I got a great price on a great car and would recommend seeing Jesse for future Ford purchases.

SLJTiger

Jul 11, 2012

Great Car buying experience, Bill worked fast and efficient, finding out my specific car needs. Fantastic knowledge of different vehicles and car packages. Very Friendly.

Disappointed Buyer

Jul 10, 2012

At first, I was very impressed by the reply email I received expecting my visit to look at a Pre-Owned Volvo X90. But, when we found the car, it was a disaster. It had not been cleaned, included trash and school papers from the previous owner, had a bashed in "un-safe to test drive" tail light, a messed-up electronic control panel (which we easily popped into place) and topper of all...it had a ROTTEN LEMON in it. We drove and liked it nonetheless. The real lemon was the dealership though... They attempted to belittle my husband's concerns and challenged our questioning of the shape the Volvo was in. They told us any reputable dealer would make good on all the broken and dirty things...we replied any reputable dealer with advance warning we were test driving a car would have had it cleaned at a minimum and ready/safe for us to drive. They had the car for 28 days! Finally, they NEVER bothered to follow-up at all. I could train this sales staff better and regret the trek to see a car that we realy did like had they cleaned it and followed-up.

scastellini

Jul 10, 2012

I was not sure what to expect when i went to the dealership but when I got there Glenn Knell knew exactly what was going on and helped me through the whole process making it very easy for me to choose to stay with Castrucci Ford. The service I received was by far the best I had ever had. Glenn made it super easy and enjoyable! Bobby Castrucci was also a big part of why I chose to stay with Castrucci Ford because of his ability to answer my questions in a no nonsense way and his willingness to work with me. Overall a very positive experience and I would highly recommend them.

BIRDHNTR

Jul 8, 2012

I came in to trade in my 2008 Focus which I purchased here new. Ryan came out to greet me and was very helpful in my search for a 2012 focus that met all my requirements. I was extremely pleased with the whole process and will be back when it's time to buy again. THANKS!!!

coaks50

Jul 8, 2012

while at the dealership i found all the staff really nice and glenn knell really work hard to get me in the car i wanted and for a better price then i expected i really thought that glenn give a 110% so i return the next day and bought a nother car and glenn gave me another good deal thanks glenn

Bboss

Jun 19, 2012

Buying a new car from this place was by far the most enjoyable purchase I've ever made, especially when buying a car. WOW... I wish I would have known when I purchased my other new vehicles. They are as straightforward and pleasant to deal with as they come. Our salesman Jim, well they just don't make people like him anymore. He was wonderful!!!! The others we dealt with were great also but I cannot remember their names. I would highly recommend buying your car here. I don't believe you would regret it. I can't say enough good things about them. Thanks again guys!

complingu

May 30, 2012

I worked with the used car sales person John Clark and he is a nice person and would do best what ever he can to get you the best deal. He is very prompt in answering your concerns and would be always friendly. Pros: Best deal, best services, good price. Cons: Jerk sales manager and his way of talking.Issues: For me the second car key is missing and John promissed me that he will get later and mail it to me. Since the Sales manager's son miss placed the key. John has no idea how to question his boss or boss's son. he has to wait till the boss's son to be back and search for the key. But the Jerk's son is giving hard time to John to find the key. Now its more than 4 weeks over and still that stupid manager's son is not able to find the key. Now only John Clark is the one getting bad name because of his Manager's son. I HOPE JOHN WILL ONE DAY MAIL MY KEY. THANKS JOHN FOR YOUR EFFORTS.I would recomend John Clark to my friends but i unfortunately he is been controled by his jerk manager. it might affect the service John provides. So be careful. Suggestion: John, please teach your manager a lession about how to talk and costomer service since you are best at giving best services. thanks.

jsnyder1559

May 29, 2012

After making my complaint on Dealer Rater I received an IMMEDIATE message from the owner Mike Castrucci - INNNNN MILLLFORD.Not only was I surprised but I thought that his immediate response meant that he truly cares about the customer. I may have had a bad experience but because of his contacting me and figuring out what my complaints were and how he could make the situation right made me change my mind about his dealership.I will be back to Mike Castrucci in the future. Nice job!

F3506.0

May 24, 2012

BUYER BEWARE(cliff notes of bad service): it appears that Brandy and Joe have a reocurring issue with clients. They don't call and update them and the client has to call them to get the updates. Not good customer service. We took our 2006 F350 Diesel into this shop for repair. The truck was making a whistle sound. We took it here because of convenience. Not so convenient now. Any way, they told us it was the EGR Valve, and then the EGR seal and it was never really the same thing when we asked about the work. We also had called Ford since this truck only had 57000 miles on it when it broke. Ford agreed to pay 40% of the repair which we were grateful for. Yes, this is a 6.0 which we now know has had major problems in the past. They told us that it would be fixed the next day, which it was not, then it was supposed to be ready the day after that and it was not. We finally got our vehicle back and drove it off the lot thinking everything was ok. WRONG! We got 1/2 mile down the road and it started making the sound again. We took it back. They worked on it and we picked it up the next day. About two weeks later, while hauling two horses in a little two horse bumper pull trailer, the intake hose blew. We had not driven the truck since we took it home the second time. Had the truck towed to Castrucci where they proceeded to tell me that this happens all the time? Give me a break, not a good recommendation for a FORD. They "FIXED" the hose and we took it home. Guess what, the whistle is back again. Maybe the fourth time is the charm? I'm so done with this crew but what or where can a person go when the work is under warranty? In addition to all of this, the oil stick got broke, and the heat shield is damaged too. Who knows what else got damaged by them that we cannot see or have not caught. This truck is a utility truck and not an everyday driven vehicle. We use it only around the farm and for hauling horses, tractors, and trailers. It is in no way over taxed or abused. Normal preventative maintenance is done on a schedule. I don't have a problem with Ford only this dealer. If I could find Mikes number I would call him. I have a Chevrolet from their Chevy dealership and love their service and sales. What's up with the Ford service center? Bad Diesel Mechanic maybe? Don't know but I'm tired of the excuses. (By the way Castrucci did discount the work 10% since it was never ready when they said it would be) I just wish I would have found this site prior to taking the truck in for service here. I would have taken it someplace else. Better Business and Facebook is my next stop if they can't fix it this time.

Mustang1

Apr 22, 2012

I was given a price quote via email and when I got to the dealership they said it was too low and was given to me just to get me in the door. Very misleading and dishonest dealership to work with. I do not recommend working with this dealershsip.

dolney6281

Mar 17, 2012

Friendly staff and received good price as well as great service from the dealership. I Recommended this dealer to friends and co-workers for the services they provided.

cgstevens2

Mar 12, 2012

This was a very good purchasing experience. I worked with Ryan Egan and Bobby Castrucci. Both were very accommodating. I would recommend them to friends and family and would buy from them again in the future.

noname

Mar 10, 2012

I recently bought a Ford Fusion from Gary Plunkett at Castrucci Ford in Milford he was excellent a very knowledgeable salesman ,not at all pushy.I got a great deal.I would highly recommend this dealer

mmcraig32

Mar 9, 2012

Jesse was very friendly and worked hard to find the exact vehicle and options we were looking for. We felt like our time was well spent at the dealership. Paperwork got signed really fast and we are very happy customers!

jungkunz99

Mar 7, 2012

This dealership always has high quality service, and professionalism. It's great to go to a dealership, where you get the answer your want and service you expect when making a major purchase!

landartist

Mar 7, 2012

Bobby was extremely helpful in the purchase of our new Ford F-550 and we would definitely purchase from him again. They were able to order in exactly what we wanted, have it outfitted for our needs, and beat other prices we had gotten.

Roberleebond

Mar 7, 2012

Excellent company to deal with! I drove past several Ford dealerships to get to this one and it was worth it!Thank ;you for the great service!

tomcstaab

Mar 7, 2012

Huge selection, great price, super friendly people. Go way beyond expectations. Have not had to take either new car in for service yet. 2012 Escape and Fusion. Great cars, just hope I am not sorry for not waiting with the 2013's being all new on both of these lines. I don't believe I could have got the same deals as the 2012's.

tonyah

Mar 7, 2012

Very professional and went over and beyond! Simplified the car buying process and took the time to clearly explain the options. Highly recommend Castrucci Ford!

Will Reid

Mar 7, 2012

I went to Castrucci because of Brian Smith. He set me up with Bobby. Between the two of them I received the best service I could have hoped for. Their service dept is awesome as well!

family van

Jan 29, 2012

mark johnson notified us when the van we were interested in arrived on the lot. we test drove it, had a mechanic look it over, and decided to buy. working with mark was a pleasure. he made sure the van was detailed and the few minor issues i had were put in writing to be fixed. the service department performed the repairs the following weekend. george in finance found the best rate for us, even beating our own bank. he offered an extended warranty with no pressure to buy immediately. i researched the warranty and found it to be a good policy at a great price and returned several days later to purchase it. i have every confidence the chip we found in the windshield would have been fixed had it been noticed when we picked up the van. i highly recommend castrucci, especially mark if you are in the market for used vehicles.

JRadloff

Jan 19, 2012

. I have been a customer since 1992 and have purchased three vehicles from your Milford dealership over the years. I also have sent commercial work to you when I was the Fleet Manager at a local Company. In February of 2011, I sent my personal truck in to have the oil pan resealed and replace the front crack seal and while we had to take the front of the engine down, to replace the water pump also. Since then I have been back on the following dates related to this job: April 20th 2011, July 21st, 2011, November 26th, 2011, December 29th 2011 (twice), coolant leak January 13th 2012. While all was covered by warranty and I think we all appreciate that, but six attempts for a repair? It is still not correct!On January 16th I contacted Joe Spaw once again indicating I still have an oil and coolant leak issue. Joe indicated to come on in and we would look at it. On January 17th I confirmed with Joe that I would be in on January 18th between noon and 1PM. On January 18th I arrived at approximately 12:15PM and waited till a tech was available and we looked over the vehicle. The tech did not say anything to me once I asked what he thought other than he did not know. Joe was there when I arrived but had left. Brandi then came over and told me that the tech does not believe there is a coolant leak and the oil leak was a different issue. Is this the same tech that needed six attempts for the repair? I can understand the oil maybe a different issue. The coolant is pretty obvious that it is leaking and not residual. It leaks once vehicle warms up and if you let idle, you can see it.While I need to have this repaired, your tech and Joe does not believe there is a problem. Did I mention Joe left and did not look at? Joe seems to not be too interested in the issue (not there not able to drive or check his words). I will be taking my vehicle to another repair shop and once again pay. I have contacted the mechanics at the former Company garage and let them know of my experience and they seem concerned about sending vehicles to your location. I will be posting my experience on the following: www.facebook.com , www.linkedin.com , and file a report on www.consumer-action.org Also on another issue that I filled out regarding the 2011 Ford Escape that we purchased in July of 2011. I had never heard back from anyone on why we had to have the rotors turned by 2,500 miles and why the wheel bearing needed replaced about 6,000 miles? Sounds to me like I should probably get rid of this new vehicle if that has happened in the first six months. What do you think? I just thought I would let you know what is happening at your location with your name on it. I will be taking my money somewhere else and doing my best to steer people away from your location.

ffoster

Jan 10, 2012

After purchasing multiply vehicles over the years with Mike Castrucci Ford, i decided to purchase yet another new truck again through them. After the closing i came home and reviewed my contract and seen i have over 6000.00 dollars in excess charges that was added that i did not want added onto my loan. Jerome Fix contacted me and made an appt to meet with me, along with my salesman Jim Turner. With no reservation the charges were removed from my loan with no headache. Both men are very curtiousy, polite and friendly, they defintatly have made sure that the "customer" came first and was willing to make things right for me and make me happy with my purchase. Thank you both for all you help, i will certainally be seeing Mike Castrucci Ford in a year or so to make my next car purchase..... Oh one last question, Jerome will you be contacting me on my bug guard for my truck or you forget? lol SincerelyFrank Foster

twhalen

Dec 16, 2011

I had checked with three other dealers in the area. I seemed to be getting pressure for sales of "extra products". When I got in touch with Gary, he worked the numbers and I bought the car. I would highly recommend Gary and Mike Castrucci Ford. Everyone at the dealership was a pleasure to work with! Well done, I will be a return customer for sure!I highly recommend them for any Ford purchase!

gmhamm0

Oct 27, 2011

It was a real pleasure to work with Mike Castrucci Ford. Bobby Castrucci and Gary Plunkett are the guys I worked with and they were both extremely friendly and they gave me a great deal!

ain't no sucka

Oct 11, 2011

I must give Mike Castrucci and his service manager, Joe, a thumbs up!! They saw a negative post that I had written and wanted to get to the bottom of it. Mike called me personally to get the details of what happened and got Joe involved to get to the bottom of it. It was handled in a very professional manner, putting the customer first, and I must say that I am impressed that they read their reviews and take action. I will return to Castrucci Ford for future service.

reds2010

Sep 1, 2011

Had an issue with this dealership that was over 2 years old that took a while for me to notice. At first I had a very sour taste in my mouth, but i must say Mr. Castrucci got back to me in a quick time frame and helped me resolve the issue. Thank You Mr. Castrucci for showing that you truly care about your business and the consumer.

erinsturdivan

Aug 29, 2011

Last wednesday, we had to drop our ford explorer off for service, and was debating trading it in on a dodge ram 1500 that we had seen on line. Spoke with a salesman who let us look/ test drive the truck which we absolutly fell in love with. There was a few things he didn't know about trucks in particular, so he had another sales associate (who we found out later was brought in for their "liquidation sale"), who at first was very friendly, but then once we started trying to talk prices, he wanted to run our credit before we even talked price. We were not going to let him run our credit without knowing what kinda ball park we were looking at, so we had a little bit of problems with that first. Then finally he brought a figure out that was $5,000.00 higher than the internet price. We told him this, and his reaction was "I don't care what our website says, this truck is worth $3000.00 more than what we are offering it to you at now, why would we drop it even more?". At this point we were done and walked out. The next day our original salesman called us and appologized and said his boss wanted us to come back in and talk to him, and the rest of our experience was awsome. We came back in and they worked with us and was more than willing to give us the internet pricing and worked out a payment that was comfortable. I would absolutly recommend the company, just had bad service from one guy who was brought in for that sale. They also gave us a very fair amount for our trade in.

jc4life81

Aug 28, 2011

I went to Mike Castrucci Ford because I was in a messy situation and needed help bad. I had just bought a 2011 Honda Accord one week ago and it turned out the seats were so uncomfortable and caused me so much back pain that I couldn't even drive it. 1 week later and only 750 miles on the vehicle, Honda told me there was nothing they could do. Jim was absolutely wonderful and took great care of me. He was genuine and I could really tell that he was doing everything he could to help me get out of a bad situation. I knew I was going to take a loss and after a bit of negotiation, Jim and Bobby really came through for me and did their best to minimize it. They got me into a 2012 Ford Fusion with amazingly comfortable seats and a zillion more features than the accord. I know I will be very happy with my vehicle for the years to come. I'm very thankful that there are still people out there that really do care about the customer and just aren't in it to make a buck no matter what they have to do. I would highly recommend Mike Castrucci to anyone reading this review. See Jim Turner and he will take great care of you!

jamielj67

Aug 9, 2011

Kirk is a great asset to Castrucci Ford in Milford. He is very friendly, easy to work with and treats his clients with upmost respect. Our family has purchased 7 different vehicles over several years from this dealership and Kirk has been involved in the last six purchases. We live in Oxford, OH and we travel all the way to Milford just to deal with Kirk and Mike Castrucci Ford. We are very pleased with the service you provide and hope to continue dealing with you.

yodurk21

Jul 31, 2011

We were very pleased with our car buying experience at Mike Castrucci Ford, and in particular in working with Dan. The entire staff here is very personable and up front. Dan was great and comes highly recommended; very knowledgeable, understood our needs, and went to bat for us in getting a fair deal. We walked in looking for a specific car model, the Fusion S. They were sold out of all 2011 models, yet gave us competitive discount on a brand new 2012 model that just arrived on the lot. The APR was fair given the discount we were getting, and they knocked the APR down even more after we got the extended warranty. In general, they made car buying an enjoyable experience -- something I did not find from a few other dealers -- and we came away happy with the car we wanted for a fair price.

Truckguy2011

Jul 30, 2011

I bought a brand new Ford f150 from Castrucci Ford in Milford. The salesman Gordon was very professional and truly helped me find the right truck after asking questions I hadn't fought about. Things like fuel economy, towing, passengers I just wanted a good deal. I ended up with a greT truck that really fits my needs. Btw I still got a Great Deal!! I would highly recommend Castrucci Ford for your new car!

dshepherd

Jul 9, 2011

Gordon Green, the sales rep was the best new car salesperson I have ever worked with. He was personalable, courteous, knowledgeable, etc. Hew worked with us to get the best possible vehicle for us within the price range we had given him. I would not hesitate to refer a relative or friend to him. The best part of it all, was no high pressure from him, as we had experienced with other salepersons at this dealership in times past. Some were almost to the point of being obnoxious. Thanks for the good experience.

acj

Jun 21, 2011

They charged me $117.15 to pair an ABS module with my truck. Told me my truck was done and the ABS lights were off. I went out started my truck to find the ABS lights were not off. Joe would not have his mechanic double check his work on the truck and told me to get my truck off the lot. Very poor customer service and Very Very poor service department. I will not use them again!

droberts

Jun 20, 2011

car buying experience is more stressful than work. we should be paid. however, the experience at Castrucci Ford was pleasant. Definitely would recommend their dealership.

Fordman4life

Jun 6, 2011

I shopped around for awhile and they had the best prices in town. Sales associates were very friendly, and they were the only dealership willing to give me a good price on my trade in vehicle. They have a customer for life..

culbertm

Jun 1, 2011

The personal interest in getting our deal completed and finding the right car(s) was exceptional. This made the whole experience enjoyable. He took time to understand what we were trying to accomplish and made every effort to meet our needs. I would recommend not only the dealership but our sales-person as well!

JustaFord

May 25, 2011

I feel I received excellent customer service and worked with Kirk Barbro. All the paperwork, etc. was completed in such a timely manner that I was able to drive my new car home the same evening. Kirk worked very hard to get me the best deal possible and I am very pleased with my 2012 Ford Focus. Talked with several of the employees and all of them were pleasant and customer-friendly.

raiderz24

May 9, 2011

Gave me the best deal around after shopping at mutiple dealers in the Cincinnati?Dalyton area. Got me financed when nobody else could. Staff was polite and worked with me in every way possible. I was a little pressed for time and they made it a quick process after reaching a deal. Also, after we had already agreed on payments and during signing the contract, they informed me that they found me an even better rate and payments would actually be $70 dollars cheaper per month then we had agreed upon.

Tammypruitt52

May 9, 2011

Awesome Experience!!!! So glad I came to this dealership. Very friendly and helpful. Gordon Green took the time to make sure I was a satisfied customer. I would definitely recommend mike castrucci ford to my family and friends. Overall excellent experience!

Kathy Fitzpatrick

May 3, 2011

My wife and I recently purchased a 2011 Ford Escape from Mike Castrucci Ford. We would like to thank our salesman, Kirk Barbro, for all his help! He spent a lot of time and effort answering all of our questions. It was evident that Kirk is very knowledgeable about the Ford product. We were able to drive and talk about the Escape without a salesman being present, which was not the case at other dealerships. There was no pressure involved in the negotiation process and I would describe the experience as a pleasant cooperative relationship to reach a deal. Once again I would like to thank Kirk! I'm sure the dealership considers him to be a great asset to their sales department.

blairs

Apr 29, 2011

Jerome was very helpful with providing detailed information about buying our new car. He thoroughly explained the details of our finances. We would like to thank Jerome for the support that he gave us during this long process.When we are in the market for a new vehicle, we will go to Mike Castrucci Ford in Milford Ohio

kuddles77

Apr 28, 2011

Tommy is great to work with. This is the 2nd car we purchased in 2 years. He is friendly & very helpful. He goes out of his way to help you. I was looking for a manual transmission and since he had none, he helped build the car online. I will go back to Mike Castrucci Ford when I need another vehicle. Tommy is not high pressure!

vafishwick

Apr 27, 2011

Everyone was very friendly and overall helpul. However it was quite frustating to not get pricing information in a direct manner to the point we almost walked out. Even though we were at the sale at the very beginning, it seemed quite disorganized and a bit hectic. However our sales rep, Brian Bower was very helpful and invested in our concerns which was refreshing and most likely had it not been for him, we would not have ended up purchasing a vehicle

brianhigginbotham

Apr 26, 2011

Came from Charleston WV to buy my 2011 Ford Fusion Sport (GREAT CAR) They had more 2011 Fusions on ther lot than all 4 of the Ford Dealers in my erea combined. The whole staff was great! Jim Turner is the best salesman I have ever worked with. I will make the trip again if i ever need another car. Thanks alot guys!

ukdougman7

Apr 23, 2011

Kirk was super nice and a pleasure to work with. There was no pressure to buy and he was very helpful with all questions. We are very pleased with our car and will recommend your dealership to all friends and family. This is by far the most pleasant car buying experience we have ever had. Thanks

synystyr21

Apr 20, 2011

Terry Jansen was the man who helped us into our 2004 Mercury Mountaineer. We felt he was very honest with us in steering us clear of vehicles he thought may not have the best quality. We are very happy with the vehicle so far and would definitely recommendt Castrucci Ford to others.

tjeandrev

Apr 20, 2011

We were very impressed with the deal we worked out with Glenn. He was anxious to sell a car but made it relaxing. We had been looking for 3 weeks and finally found what we were looking for at Mike Castrucci, and bought it. I am happy with our purchase!

td68259

Apr 15, 2011

This is the third vehicle I have purchased from this dealer and the second from Kirk. Everyone at the dealership is great to work with and very knowledgable. The internet service was also very convenient.I would highly reccomend Kirk and the dealership for sales and service.

tranter

Apr 10, 2011

I have bought four cars from the Mike Castrucci dealerships and even when I had an issue with one of them Mike Castrucci stood behind his product and made things right. I highly recomend Mike Castrucci Ford and chevy for all of your automotive needs. I especially recomend Kirk Barbro and Bobby Castrucci at the Ford store as first class individuals and sales people that will treat you with respect and help you get you the car you want at a fair price.

Matt Evers

Apr 6, 2011

Dave and Bobby were wonderful to do business with. They were both very pleasant, thorough and very professional. With their help and guidance buying our 2010 F-150 was an easy decision. We bought two previous Ford trucks at Castrucci Ford and would highly recommend them.

royrosa

Apr 6, 2011

Came in looking for Fusion, Ryan approached us and was very helpful, friendly and knowledgeable of the car features. I really enjoyed talking to Ryan about what I was looking for and he hooked me up with the perfect car. Now, I am a ford customer for life. Thanks Ryan!!!

nashrod

Apr 5, 2011

John worked very hard to get us our WindStar Van....Has been very helpful since the sale also!We had a couple credit issues which was worked through for us by the dealership.We will do business with this dealership again.Great place to buy a car or van...

jodisnider4

Apr 4, 2011

My husband and I both agreee that this was the best car shopping and buying experience we have ever had. We used their online site first to research the possible vehicles in our budget. My husband spoke with Glenn Knell on the phone and the set up an appointment. We met the next day and Glenn showed us our options. Glenn was very informative and friendly. We had a wonderful experience at mike Castrucci Ford and would recommend this dealer.

masonray

Apr 4, 2011

We are very pleased with our new purchase. Ryan did an excellent job answering all of our questions and was very helpful finding us the car we wanted. We were impressed by the selection of cars we had to choose from. We would definitely come back to Ford for future purchases. Thanks again Ryan for all your help.

ClarkGay

Apr 2, 2011

This dealership has been a GREAT experience! I highly recommend Gordon Green and Ryan Egan. They have been very helpful during this process in getting my vehicle sync'ed and the tint installed. I will be sending my family and friends their way very soon! Thank you Mike Castrucci Ford innnnnnn Milford!

jrodgers17

Apr 2, 2011

Our salesman, Tommy Settles, was very personable and really has a great knowledge of Ford vehicles and their options. Tommy took time to listen to our needs and our concerns and worked diligently to meet our needs. When our friends ask about our car and where we got it, I will definately recommend that they stop in and ask for Tommy.

1998Cobra

Apr 1, 2011

After wrecking my 1998 Mustang Cobra convertible, I was looking to have it replaced with a new model. Though they didn't have what I wanted in stock, Dan assisted me in finding/looking for a new Mustang. He did not treat me as other dealers had in the past when, as a woman, I looked at Cobras. Numerous times at other dealerships I had been ignored as they spoke only to my husband. It had taken almost two years for me to find my other car because of just this problem. When I do close the deal it will be with Dan!

1bigdad

Apr 1, 2011

went in for service, and meet Amanda at the service desk, was very pleasant, called when van was done, and was completely satisfied with the friendly service, was a customer of another ford dealer, but the service dept was rude and unfriendly, I want to thank Amanda for her friendly service!!!Steve

angel9999

Apr 1, 2011

We have been buying cars from Dan for 10 years, he has always been fair, and me and my friend deal with him. Ford cars and trucks is all we buy, and it is nice to find someone at the dealer that we can buy from. If you are looking for a car come see Dan he will treat you like us.

bigmamawb

Apr 1, 2011

Hi my name is Amie Silvis and I purchased a used car from John Clark and I highly recommend him to others for their future purchase of a vehicle. He did a great job helping me find what I was looking for and the price range to fit in my budget. I would definitely go back to John Clark in the future.

drhorsley

Apr 1, 2011

I thoroughly enjoyed working with John. He was very professional, thorough and helpful with my transaction. I found that John will go beyond the call of duty in order to have a satisfied customer. I would recommend this dealership and John to my friends and have referred others to him.

knightwa

Apr 1, 2011

Tommy Settles and Bobby Castrucci were excellent to work with. They were professional, helpful and very efficient. They were prompt on email and phone calls and worked diligently to help me get the truck I wanted. Both were patient and even worked with me on their days off. I would highly recommend both to anyone looking to purchase a new vehicle.

pacba

Apr 1, 2011

The salesman was very personable and professional. He took his time and explained everything to us, and I feel that he did a wonderful job. I enjoyed his patience and sense of humor as we took a lot of time to make a decision on an auto. I would like to thank Mike Castrucci for the wonderful salesman that he has employeed at his dealership.

Rick Schmidt

Apr 1, 2011

When looking for a new F-150 to replace my old one I went back to Mike Castrucci Ford because the sales represenative was so helpfull the first time I knew I was going to be helped in a professional maner that I have come to expect from him. He is certious and knowlegeable about the truck at I price that I cannot match anywhere.

wcr500

Apr 1, 2011

We looked at a few different dealers for a truck. Mike Castrucci was by far the best experience we had. We worked with Dan Parker and it was obvious he knew what he was talking about. We appreciated the whole experience! Would for sure recommend to anyone!

allisacatherines

Mar 31, 2011

I was welcomed with all smiles. I called ahead of time and was spoken to as a human, sounded chipper and like he loves his job. Brought the car i was wishing to look at out front for me while i was on my way down. treated me with respect and dignity.Super nice people!! Went beyond the limits!!

andrewcast

Mar 31, 2011

This was my first vehicle buying experience and it was a wonderful one. Tommy Settles is an exceptional salesperson who works hard for the customer. I was hesitant at first about buying a truck and couldn't decide for several weeks. Tommy assisted in every way to assure that I ended up with the truck I wanted. His honest and forthright sales style led me back to wanting to purchase from him. And I will purchase from him again and again. I will be recommending Tommy Settles and Castrucci Ford in Milford to my coworkers, friends and family and to anyone else who is interested in buying a vehicle from an excellent sales staff and dealership.

angz300

Mar 31, 2011

Considering I spent 5 years in the automotive business, I am not an easy person to please when it comes to dealers. This dealership exceeded my expectations in every way possible! John, was very informative, not pushy at all. The finance terms they were able to secure for me were unbelievable. When I came to pick up the vehicle, it was cleaned, had gas in it, the finance paperwork was ready - I was out the door within 30-40 minutes. Did I mention that when I sat down in the finance office that the numbers didn't change at the last minute? They were exactly what John and I had discussed.Again, coming from the automotive industry, I can honestly say, there are very few dealers that operate as ethically, friendly and efficiently as this team does! I highly recommend visiting this dealer if you are looking for a fair price, variety of financing options and a well-educated, tenured staff.Regards,Angela

bafrooks

Mar 31, 2011

I had a very good experience at Mike Castrucci Ford. I was in a hurry to buy a car because my car had recently been totalled when a truck ran into me. Bill Mason took me for a demonstration ride and pointed out all the good points about the car I was considering. I ended up buying the Ford Five Hundred and I have been very happy with it. Bill recommended that I have it maintained at Mike Castrucci's service center and I have been very happy with the service.

bonati

Mar 31, 2011

To whom it may concern:My experience with this dealership and Mr.Marion was one of the most pleasant transactions that I have gone through. Mr. Marion was very knowledgeable and professional and made the transaction a great experience. I would recommend Mr. Marion to all of my friends and family for any future transactions.Thank You Mr. Marion and Mike Castrucci Ford!

carnine55

Mar 31, 2011

The process was fairly easy. I got the truck I wanted. Looking back I think I could have received a better price or other amenities like a tonneau cover or 20 inch wheels thrown in. The normal dealership act occurred when working out our trade in and such but that was all the sales manager and didn't have to do with Tommy.

ccfuntom

Mar 31, 2011

My family has been doing business with John Clark for years... It is nice to have John teamed up with an organization like the Castrucci Automotive Family!!! We refer everyone to John and Castrucci whenever I have a chance to send a referral its always to John!!! I hope to contnue the great relationship with John and the Castrucci Family for years..... it takes all the hassle and negatives about purchasing a car and turns it into truly a pleasureable experience!!!!

Cindyfield

Mar 31, 2011

We were looking for a certain type of car for our son. John worked day and night to find a car that we liked and our son liked. Believe me this was no easy task. It took him two weeks and he found not one but two cars! He is very knowledgeable about the cars. He is a great asset to your team and we will be back to buy again!

cpkelley

Mar 31, 2011

They had excellent service. I wasn't real sure what i was looking for when i got there but he showed me around and answered any questions that i had he worked to find a car that would fit my price range. I was very pleased with him and will continue to do business with that salesman from her on out.

cricket8207

Mar 31, 2011

In my unusual and difficult situation John was very helpful and understanding. I got a good vehicle at a price i could afford which took one worry off my mind. I will go back to buy my son a car soon and have reccommend this dealer and John to friends

dgrimsley

Mar 31, 2011

I have purchased a new vehicle from this dealership in the past and I always have the service completed here. They are close to where I live and always treat me with respect. Now that I am purchasing a used vehicle I expect the same from both the sales staff and service techs.

farasey

Mar 31, 2011

These guys were 100% helpful and courteous when helping me find a used car. My credit is less than perfect at this point in my life but they seems to bend over backwards to accommodate me and get me on the road. I have and will always recommend them to anyone looking for a new or used car, this is at least the fourth car we've purchased from this dealership and it will not be the last.

firef7164

Mar 31, 2011

Hi my name is Brandon. I came into the dealer and right away he let it known that he acknowledge that he noticed even though he was helping another customer. Thats when I decided that was my salesman. After he was done he asked me questions to see what I was looking for. He showed me where the SUV's were and gave me my space to look around and let me take my time. When I was ready, I told him which one I wanted and my credit isnt great but with John's help, I was able to get a very dependable Explorer for my family. After my experience with John Clark and Mike Castrucci Ford, my family will be buying our vehicles from him for now on and I will be telling everyone I know...Thanks John and the staff at Mike Castrucci Ford

JSim2

Mar 31, 2011

Jim was so sweet and reliable, Bobby was very professional and seemed to really care about helping us! Jeremy the guy that did our paperwork was hilarious and really knowledgable, and helped us feel even more comfortable with our decision! Great experience!

kbailey77770924

Mar 31, 2011

I will definitely be coming back in the near future. Mr. Stamper was able to answer each question I asked without making me feel I like I was out of my league in the purchase of a car. He showed me several vehicles in my price range and also explained which vehicles would be the most practical for Me and my family.

lohmana

Mar 31, 2011

I have always felt that ive had wonderful customer service when shopping for my vehicles with John. He has always been willing to go the extra mile to satisfy whatever im asking. i have purachsed several vehicles from him and have always been pleased. The price at this dealership has always been very resonable.

peggiw

Mar 31, 2011

We went into Mike Castrucci Ford to test drive and possibly buy a truck. The service was very friendly and low pressure. Jim was very knowledgeable about the products and worked very hard to make a deal work for us. We were unable to make a deal because of problems with our trade-in but we would not hesitate to buy from this dealer in the future.

Phlanx

Mar 31, 2011

Who thought that I would meet an honest salesman at a car dealership? Terry answered all of my questions even when the answer wasn't exactly what I wanted to hear. He was a kind of person I would go to a bar with. When my son turns 16 and needs a car I know exactly who and where I'm going to.

RMckinney

Mar 31, 2011

Good salesman, will go back wonderful... sales person great... coustomer service and knows how to treat people... nice clean cut gentelman there was a wide selection of cars and was a very clean place ... I will return there when I buy my next car...

Sydni Nichols

Mar 31, 2011

My name is Zaine. I purchased a car from John Clark at Mike Castrucci Ford. John was a terrific help! He gave me all of the information that i needed to purchase the car. I didn't have any problems! John was a great guy and extremely polite and informational. John was completely honest with me and deserves a huge thanks from me. I will definately go back to see John when i need a anew car.

wdixon

Mar 31, 2011

I have bought many used cars from john clark and he has always given me a great deal and a great used car and service is always excellent.if there any issues they are taking care of in a timely manner.He is always ready to find the vehicle I'm interested in from clean well taken care of trade-in's.

brutis

Mar 30, 2011

I called ahead and spoke as a salesman By the time I arrived at the dealership he had a couple options in our price range to look at. We eventually bought a car from this dealership and were very satisfied with the car we bought. I appreciated the attention they gave me as a customer

cortneyd

Mar 30, 2011

I was in desperate need of a good used car, at a good price, and jim davenport made that possable for me in a quick and easy amount of time.I was very happy with the customer service and the communication between me and the dealer.I got along with the salesman so well i felt as if he were family.

darkwolf2790

Mar 30, 2011

my experience was wonderful! I came in with my son to look for his first vehicle. We quickly found what he wanted (A 2008 Mustang ....) and Kyle had us test driving in no time. We had a trade in that we still owed money on but they had financing that he could afford.

happy camper 05

Mar 30, 2011

I was in a tight situation and needed to purchase a car within my budget. Jim Davenport was more than willing to help my select a car that fit my needs without putting my over my head. He was very professional and answered my questions honestly. Thank you Jim Davenport!!

Heyloretta

Mar 30, 2011

I had purchased a Ford Escape at this dealership about 2 years ago. I have used the service department several times to get my oil changed and have had wonderful service. Amanda has always helped me. She seems to handle several tasks at one time and manages to treat me as if I am the only customer. She always has a smile on her face and is quick to help other co workers. Amanda recently helped me with getting my Sync System worked on. I have had to come in 3 times this week once to have it looked at by the service team and found out they had to have an outside company that installed it come out, they could not get there until the next day. On the second day a part had to be ordered.on the third day it was fixed. Amanda set up a driver to drop me off at work while my car was there to be worked on and always kept me informed of what was being done. She is currently helping me get new seat covers put on due to problems with the fabric fading. This has so far been covered under my warranty and she has taken care of everything for me with no hassles. I also work for a company that requires servicing others and it feels good to get great service.

Mandi

Mar 30, 2011

The Salespersson was very friendly and outgoing my family and i were on very strict financial and Jim Davenport tha sales person who worked with us did everything that he could do to negotiate with us to find a vehicle within our price range.Our overall at the dealership was a very pleasant experience and I would and will definately reccomend this dealership to all and everyone that I encounter looking to buy a new or used vehicle.

Michaeleugene

Mar 30, 2011

i have given 'great' ratings to all items because my experience was indeed a great experience. Bill Mason, our sales person, is quite knowledgable, thorough, friendly, polite, respectful.my wife and i could not have expected a better experience anywhere else. we will come back over and over.

stevenkr

Mar 30, 2011

From the time my wife and I walked onto the lot, Mr Egan was polite and attentative to evey question we had and gave or got all the answers to them. After we told Mr Egan what car we were looking for and what we wanted out of the car and how much we would like to pay for the new ford, he asked us a question I have never heard from any other salesman before! Quote; Mr Reardon that is a good car at a fair price, but you do understand what my job is correct? Let me explain, I'm here to help you get the best car for you and one that you will like getting into every time you have to drive it. Also one that you will not be upset about every time you send in the payment. Let me show you another and see what you think! Not only did he get us in a better car but I also got a great deal, in fact it was so good that the Wife traded in her Escape and got one also! I can say I will not need to look for another salesman ever again. Mr Egan is it for us. Thank you again Ryan for all your help!

vanlandingham

Mar 30, 2011

Jim listened to my needs, suggested several cars that fit my needs and the money I had to put into a used car. He took me out for drives and then let me take it out. I had it reviewed by my mecanic and he assured me it was a good buy. Jim helped me and found me the car I needed. Thank you Jim

Tim Flanigan

Mar 29, 2011

Coming to Mike Castrucci Ford was an enjoyable experience from start to finish. Ryan Egan is very knowledgeable about the Ford product line and introduced me to the Ford Fusion (ended by purchasing the Fusion Sport). Everyone there was friendly and helpful, especially Ryan and Bobby Castrucci. I will definitely be recommending this dealership to family and friends, and couldn't be happier with my car selection.Tim Flanigan

AngelHope

Mar 28, 2011

My name is Veila Dirr. I am 75 years young. This was my first big purchase since the death of my husband. I was very nervous and afraid of being taken advantage of. My salesman put me at ease right away. I am a large woman with bad knees. I told Ryan right away that we had always bought fords but I was worried about getting in and out of a car. Ryan was very patient and helped me into 5 different Ford cars. I finally settled on a Ford Focus and couldn't be happier. I doubt I will buy another car because of my age but I will definitely send my sons and neighbors to Castrucci.And I will send them to Ryan. Sincerely, Veila DirrP>S> I deo not own a computer so my friend let me use hers!

asr1

Mar 28, 2011

I had the best experience at this location. Kirk was the most knowledgeable salesman I have had! I called and told him the kind of car we were looking to purchase on the way to the dealership. He had several keys pulled when we arrived, which cut down on all the waiting! I had been looking for 1 month at several other dealers in the Cincinnati area and would only recommend this dealer!!!!! I told them what I wanted my montly payments to be and they made it happen!!!!!! Please ask for Kirk Barbro for the best experience in buying a new car!!!!

banshee74

Mar 28, 2011

First off this Dealership had the the nicest employees buy far from the other dealerships we visited... They offered the Truth vers a sales ploy to get you to buy..I myself felt very happy walking on the lot and having my questions answered instead of being mislead..Kirt Barbro was informative, knowledged about the cars I asked about, and if was unsure on some info he went to find the answer...Now in my opinion thats the difference in service and I would send any of my family there for help buying a car... Thanks Agian Kirt Barbro for your help Horace

firstnewcar

Mar 28, 2011

The salesman was NOT high presure as most are when looking at cars. I would have rather seen the price on the car when looking at it is the only thing. I do hope that this dealer does follow through as promised with making the first payment. If they do I will be back if not I will tell other of this experienc.

Wongs

Mar 28, 2011

Gordon was very attentive, courteous and friendly from the first word. He helped us understand what was going on in the market with the Fiestas, what the availability was, how we could look elsewhere for the one we want, or we could special order. The quality of the Fiesta seems great. My daughter loves it. We know that Ford can't provide too much of an incentive on the Fiesta, but we were able to use the $750 cash we recieved in the mail from the new Explorer flyer, along with the X-plan. The dealership threw in the Valuguard and lowered the monthly payment so we could afford it. We were thankful.

colricf

Mar 27, 2011

Ryan was a great salesman - very personable, explained all of my options to me, was very knowledgeable about all of the cars on the lot. He got me into a Fusion that I absolutely love. I would recommend Ryan to any of my friends looking to buy a car. In fact, I already have!

daytona19982004

Mar 27, 2011

The dealership was very good. We looked at a car at Colerain Ford and felt like we were being ripped off. So, we went to Mike Castrucci Ford and they treated us so much better. The employee Ryan came out and showed us right away what we wanted. He was very knowledgeable about prices and what feature came on which car. Probably the best sales man we have dealt with. Liked how he was straight forward with every question we had. Would love to do business with him again in the future.

mbrownfield

Mar 27, 2011

I'm a little leery of car dealerships since it seems like you get attacked when you just want to look. Glenn had a great balance of 'let me look' and being helpful. The whole experience from looking to test drive to all the paperwork went smoothly and professionally.

RFatute83

Mar 27, 2011

Charlie Cochran was awesome!! Everyone at the dealership was great and I love my Fusion Sport. Charlie was able to answer all of my questions and went above and beyond to ensure my complete satisfaction. I will definitely buy another car from Charlie and Castrucci Ford.

AE123

Mar 26, 2011

Everyone was really friendly! the salesman, Ryan was great, very knowledgeable! Good service in the service Department as well. I was very pleased with my overall experience with this dealership. I would certainly recommend this dealership to others i know.

Brewdog

Mar 26, 2011

I bought an F150 from Ryan Egan at Mike Castrucci Ford. He is very knowledgable about Ford products and a good salesman. He made my trade-in/purchase go so smooth and helped get me into a vehicle with every option I wanted. So much so, that I took my wife back the next day to purchase a 2011 Mustang.

jstines

Mar 26, 2011

This is the second car I've purchased from MIke Catrucci Ford, and the 3rd I've purchased from a Mike Castrucci dealership. I can't imagine another dealership treating me better, or getting to the right price quicker. They always treat me fairly, plenty of inventory to choose from and expertise to answer all of my questions.No pressure ... just a desire to make sure I left there happy with the car that I wanted.

mooseirish

Mar 26, 2011

All was good with the dealer. Gordon was very informative and knew his product. I went in there knowing what I wanted and ended up leaving with something different and better. Financing was easy, and my needs were met. All information was forwarded to me when expected. Good work is happening innnnnnnnnnnnnnnnnnnnnnn Milford!

Proudgpa

Mar 26, 2011

My wife and I never buy a new car on impulse. We were at the dealership multiple times. Tommy Settles was patient and didn't push us at all. We are loyal customers who will be purchasing our next vehicle from Mike Castrucci Ford and will recommend this dealer to allof our friends and family.

reynolds2008

Mar 26, 2011

William had done such a great job selling a car to my daughter, I had to buy one from Will. I was looking at a Ford Focus, but our financing was a bit of a problem. William arranged financing for a Kia Sportage for us and he made our dream come true! Thanks to William for going the extra mile!

scampbell33

Mar 26, 2011

No pressure, friendly, knowledgeable about product, hit all points. salesperson demonstrated all features. Car was ready when promised. Financing was just as the salesman had promised, no add on...no pressure with wanrranty (allthough I did purchase) when I found out the advantage.I have entered 206 words, not sure why this isn't taking???

silveredge

Mar 26, 2011

I dealt with Kirk Barbro when I bought my new Edge there. He was very friendly and knowledgable about the cars I looked at which is important when you have questions. The inventory range is wide so you've got a lot of choices. There was a lot of dealers closer to me but I got the best deal there and I highly recommend them.

tascott01

Mar 26, 2011

My fiance and I were looking for a vehicle that was great on gas mileage. We stopped in just to look at what they had. Kirk was very friendly to both of us, as well as with our 2 kids! He took his time with us and really listened to what we wanted. He didn't try to sell us a vehicle that we didn't need. We were really impressed with how he treated the kids also! He was playing around and joking with them...very family oriented! I would definitely recommend him!

babygirlcrisp

Mar 25, 2011

I actually had a complete no hassle car buying expierence for once in my life. Everything was practically ready when I walked in the door. Tommy Settles took interest in my needs and followed through with what I was looking for in a car. I will send anyone looking for a car this way.

Betty Creager

Mar 25, 2011

Glenn was great to greet us this morning, and answer all our questions. He found us the car we were looking to purchase. They were great, giving different options to choose the financing that fit out needs. They had the car that we wanted, and it was great doing business with them again. Thanks again. I really like my new car. I like doing business close to home.

dixiedog

Mar 25, 2011

I was very impressed with how quickly all my questions were answered, Tommy was relaxed and calm, did not seem pushy or decieving.I feel the price was fair and am very pleased with my purchase! He was very professional in every aspect of his job, well groomed, well dressed, very friendly, & very knowledeable and I would refer Tommy to anyone I know looking for a car!

eoakley

Mar 25, 2011

We could not believe how fast the process went down for us. Our payments were lower than we had expected. The finance manager clearly explained and answered all of our questions plus some more. Even when our back turned us down they went the extra mile for us.

forevercleo

Mar 25, 2011

My parents bought a car at this dealership. They were treated very nice, and got one hell of a deal!! They got more for their trade in than any other dealership would give them, almost a grand more. They had a huge selection for my Dad to choose from. The entire time we were there, we never felt like we were being "worked". They got to the bottom line and it didn't take hours.

nancyk

Mar 25, 2011

glenn was very friedly and respectful of my time. He listened to exactly what I wanted, and stayed in the price range I needed .He was very patient and made me feel like I was a special customer, that his goal was to make me happy and he did ! I love my edge .

Original1

Mar 25, 2011

I bought a 2011 Ford Focus from Glenn at Mike Castrucci Ford in Milford and the experience was great. He made me feel so comfortable with my first new car purchase and was able to work with my individual financial needs. I left with a car I love at a price I was more than happy with! I would definitely recommend this dealership if you're in the market for a new car.

RobFlorio

Mar 16, 2011

We have two primary issues: 1) Lack of follow-up, and 2) Poor service management. The issues date back to late Winter/early Spring 2010 in which we brought in our Minivan regarding a stalling problem. The service representative (Brandy) and technician recommended a fix. Yhey went so far as guaranteeing it would solve the problem. It did not. We escalated the issue to the service manager, Joe Spaw. Joe did not provide resolution at the time because he wanted to check with the technician (who had already left for the day). We never received a return call from Joe.We brought our minivan back in for a warranty repair and oil change the week of 2/28/11. We experienced a separate service issue (detailed below) during this visit. We took this opportunity to re-share our experience from 2010 with Amanda Campbell. She was very courteous and asked if she could have Joe Spaw call us to explore what could be done to appease the situation. Joe never called. I left a voicemail for Amanda on 3/9 indicating that Joe did not call. I finally received a call from him on 3/10. It was very apparent that Joe had not reviewed our service records and was unprepared for the discussion. He asked if he could review the records and then call me back later that same day. I have not heard back from him since.Lastly, our recent service issue is actually a recurring issue that we have seen the last three times that we have brought our vehicle in for service. Specifically, we are asked to bring our minivan in first thing in the morning. Each visit, no one from Mike Castrucci has called us to provide an update on the vehicle. On each occasion, we have had to call late afternoon to check on the vehicle status. Each time we have been told, that they have not started work on the vehicle and did not have a status report. This has resulted in the dealership keeping our vehicle overnight and our family having to scramble to make alternative, last minute car arrangements.

2010F150truck

Mar 11, 2011

Came in last weekend looking for a new F150 and the choices on the lot were endless.Ended up getting a great price on a 2010 F150 and with all the rebates I couldn't resist.The staff was friendly and the paperwork got done in a timely manner. Looking forward to returning to Mike Castrucci Ford in the future once my daughter needs a vehicle.

chad

Mar 10, 2011

Great dealership with a great selection of vehicles! Kirk and bobby went out of their way to help us with our purchases. this is about the 6th vehicle we have purchased and will return! We can say that Mike Castrucci ford is Highly Recommended! They had the best interest rates too. they beat the rate on our new truck by more than 1.5%!

Laura2011

Mar 10, 2011

My Husband and I purchased our first new vehicle from Mike Castrucci Ford. Prior to shopping here, we had stopped at a couple of other local dealers and were unsatisfied with our experiences. Upon arrival at Mike Castrucci Ford, we were greeted by Glenn. Glenn was very professional and knowledgeable. He was very paitient in helping us choose the best car that met our needs and our budget. We love our new Fusion more and more everyday!! Jeremy in finance did our paperwork and was very kind. Next time I won't have to waste my time shopping as I will definitely return to Mike Castrucci Ford. I have already, and will continue to refer any friend or family member looking to purchase a new Ford. Thanks for all your help!!!Bests,Laura & Tom

jb

Feb 24, 2011

We have bought our new Fords at this dealership for over 20 years. All of the employees are extremely honest, polite and very helpful in the purchase of a new vehicle. Joe Spaw in the service dept. takes care of any service needs with a minimun of inconvenience. We would not go to any other dealer for buying or servicing a vehicle.

BLEV

Feb 23, 2011

I was in to look at a new vehicle, i have never owned a new car before. Bill was very helpful with all of my questions. I decided that i need to save some money before I buy a car, but when that time comes, these guys have definitely have my business. Upon my leaving Sean came over to thank me for stopping in, and offered to help me out when the time was right. Great Service Guys !!! If you need anything FORD, I assure you these guys know their product, and would be more than happy to assist you as well.

sally465

Nov 8, 2010

This service experience was the best ever!!!!!!!!!!!!!! Joe Spaw went out of his way to take care of my problem. I highly recommend them as they were to me because the fixed a problem that mutliple other dealers had tried but were unable to rectify. CALL JOE SPAW AND SEE FOR YOURSELF.

TMorton

Dec 1, 2009

The salesman omitted Carfax information which revealed that the truck we were going to purchase was in not 1, but 2 accidents; and the financier/banker, employed a scolding, near-gangster style tone attempting to salvage the deal. I would highly discourage anyone from purchasing from Mike Castrucci, and if you absolutely must, buy your own vehicle history, and bring your own financing. Dealing with Castrucci financing is like dealing with the Cosa Nostra.

kwbboat

Aug 9, 2007

just bought a used truck and everyone involved treated us the best anyone could expect. the best experience we've had. good job

yoyo39

Dec 27, 2006

Took vehicle in for engine and transmission issues, they didn't want to accecpt the fact that it was still under warranty, they couldn't provide me a way home for over an hour and the appointment was scheduled. Then they said they couldn't replicate the problem, but wouldn't let me drive the car for them to show what it was doing. The problem are on going, but I will not return to this dealership.