Used Cars for Sale at Mike Smith Buick GMC Inc. in Lockport, NY

hetrick52

Jan 14, 2016

The initial car buying experience was one of the best I ever had. I worked with Aaron and Markus in sales and I couldn't be happier with the purchase price of the vehicle and the value of my trade. However, I was disappointed in the appearance of my brand new 2015 GMC Sierra that had flaws in the paint on the hood, deep scratches in the bed that were covered up by a drop in bed liner installed by Mike Smith, and staining on the rear seat. I was assured all would be taken care of to my satisfaction. A few days after taking delivery of the vehicle and signing over my trade it was discovered that I would not be eligible for a particular GM discount that was offered in my deal. The owner and I agreed to split the difference of the discount that was owed. Two trips to the service department to have the pre-sale issues mentioned above addressed and the paint on the hood still feels and looks gritty, there are additional scratches on the hood from their detail shop, and there is rustproofing overspray all over the roof and body of the truck, and additional compounding material smeared on the rear seat of the truck. The collision shop manager's response: "nothing is perfect." So I pointed out a similar truck in the shop and said, "make it feel/look like that." I tried escalating the issue to management only to find out that I was dealing with the service manager already. I then tried to escalate to ownership and never received a call back. I finally spoke with the owner, Mike Smith, and he advised that I take it to someone else and pay out of pocket for the repairs as he feels I could never be satisfied and his best efforts were made. My truck was never sent to their collision shop, never compounded and polished, never wet sanded, never offered to repaint the affected panels.............in other words, no attempts to remedy the problem aside from a quick clay bar likely by some young man/woman who has no clue what they are doing. Mr. Smith reminded me of the issue encountered with the discount after the sale and it would seem that because of that, my satisfaction was no longer a priority. When someone purchases a vehicle valued at $49,000.00 there is certainly a level of quality and craftsmanship expected. Those are two items that Mike Smith Buick GMC is neither capable or willing to provide. You may very well get a great deal on the purchase price of the vehicle, but don't expect any worthwhile customer service after the sale, or for them to honor promises they made during the sale. Sometimes it's just worth paying a little more to receive the satisfaction and treatment you deserve. Mr. Smith: I feel it is immoral and unethical to victimize a customer because you are unsatisfied with a deal that YOU agreed to.

whyme2

Nov 30, 2015

Recently needed to close out a lease and get a new vehicle. Unfortunately I ran into some health issues while this was taking place which caused me some stress. The owner, Mike Smith, and our salesman Eric Goodwin helped me out by making sure they held the vehicle I wanted until I recovered from surgery AND they gave me a great deal besides. They made it so I didn't have to worry about a car lease while I was trying to feel better. Thanks Mike and Eric!Kevin Williams

Veranolover

Mar 28, 2014

Tried to lease a new regal and trade in my old faithful park avenue. I was only offered $1200 for trade blue book value was $2800. I felt insulted. Manager told me that was the best he could do for me wich is bs. Drove 6 miles to next Buick dealer got $3000 for my trade wich I put $1000 down and took the balance for a future road trip to Florida. And the lease payment was $10 cheaper.

olieolson1

Apr 14, 2011

Every one there was very courteous. My salesmen Eric, was extremely helpful and was a pleasure to work with. It was also nice to meet the owner,Mike Smith, who took the time to shake my hand and make sure my experience there was a good one. Their pricing was very fair, and they offered me a great price on my trade. I would definitely return there in the future and would recommend them.

tjlisman29

Apr 13, 2011

I was very happy with the treatment I received from this dealership. Their used car lot had very nice cars that were already serviced and NYS inspected. Markus answered all my questions and got me a CARFAX right away. After some fair give and take, I feel I got a fair deal and a great car. I've had this car a year now and it's great. Manager Joe Miranda helped out too by giving me a year's worth of oil changes! A great place to do business.

cindy_jee

Mar 5, 2011

You will be very sorry if you visited this place. Unprofissional people and unfriendly and rude. The manager or the agent did not even intrduce themmselves. The manager was talking to me while he was sitting inside his office and I was outside with the agent. They will make you regret visiting them. Not recommended at all!!!