Used Cars for Sale at Mile High Acura in Aurora, CO

Wendy S.

Sep 2, 2016

Randy assisted me in purchasing a new 2016 Acura MDX this week. Not only is he very knowledgeable, he is also a terrific person. He went above and beyond at the end of a long day to help me return a rental car. . . and remove two very stuck car seats! It could have been a stressful day, but he made the experience much easier.

ppenwill

Aug 24, 2016

I worked with Tunisia Bollig for several days looking for the right Acura RDX. Being very particular about exterior/interior colors, condition, year, mileage, and value, I was not an easy sell, but Tunisia stuck with me. She was one of the most professional automobile salespeople I have ever worked with and was very skillful at moving me toward a great decision. We women love our cars just as much as men, but may have different priorities so it was wonderful to have that female point of view.

mandylynne

Aug 23, 2016

We could not have picked a better dealership! From the moment we walked in everyone was incredibly kind & very knowledgeable about every detail of each car that we were interested in. They helped us weigh the pros & cons like they were good friends instead of a sales team helping us. We walked in and within a few hours I drove away with a brand new vehicle (& a tank full of gas). Everyone wants the best deal that they can get when buying/ leasing a car & they are not a team that will haggle you or go back & forth (which we really appreciated!) They treated us as if we were good friends & they cared about helping us decide the right car for us. They made the entire process very simple & easy. I've never felt less stress while getting a new car. Thank you so much Mile High Acura!!-Mandy

Cdassinger

Aug 5, 2016

I purchased a new Acura MDX in 2010 and Erik was my sales associate. He was attentive, quick, and easy to work with. He listened to exactly what I was looking for and found the perfect match! Its time to purchase another new car and I have already reached back out to Erik as my experience went that smoothly in the past. I have already recommended him to someone I work with and will continue to pass on his information to all my friends and family that are looking to purchase a vehicle. Thank you Erik! Brittany has always taken great care of my in the service department and I was sad to hear she is not there anymore. My new service contact is Jessie Ortiz and he has been amazing so far to work with. Two thumbs up from me!

Stapleton Resident

Jul 27, 2016

Service Advisor Frank did an outstanding job of getting our TSX and MDX vehicles in for flat repairs and oil changes on the same Saturday morning!

Happy Acura owner.

Jul 26, 2016

Just a regular service on our 2015 MDX. Everything went well. Staff very patient with my endless questions.

Evelyn Bentz

Jul 24, 2016

I was somewhat disappointed when I checked in but when I was turned over to Shane Madison, all was great. Shane made sure all my concerns were addressed in a gracious and efficient manner.I had called in about the air bag recall and when I checked in and both times was told parts were slow to come in. Shane registered me so I would not have to follow up and could be confident l would be taken care of.I checked out before 9:00am, before the car wash was operating and instead of being disappointed Shane advised me he washed my car.I left Mile High feeling very pleased and greatful Shane was my Express Advisor. Customer service is becoming a lost skill, happy it exists at Mile High with Shane. Thank You

Yogi

Jul 18, 2016

Since moving here I have never had better service at anytime in my car ownership history. Acura spoils my expectations and I have owned all kinds of cars including Infiniti, MBZ, Lexus and others and Acura and especially mile high are the top service dealers.

Mike

Jul 14, 2016

Mark Jarvis in the Service Department is phenomenal! He's been my service person for many years and I can't imagine using anyone else. He's the reason I continue to own Acuras and go to Mile Hi for service..

Dennis Sputh

Jul 8, 2016

They always do a great job !!! I have bought 3 cars from this dealership and will continue todo business with them.

OSO19X

Jul 6, 2016

I had taken my wife's Acura TL in due to a check engine light, tighten gas cap error and the vehicle not starting when letting sit for a few days. The battery was recently replaced but the issue is on going. We were told the issue was due to one of the terminal wires being clipped in the past and allowed liquid to get inside the housing and caused it to corrosion. The cable was cleaned and oiled by the service depart and I was told that was the only issue causing the battery drain. The check engine and gas cap issue was due to an evap issue and we were told it was related to a bad gas cap, which has been replaced twice. Replaced the gas cap and the service department cleared the errors. Well upon scheduling my initial appointment my car was never looked at the first day and I had to make multiple phone calls to get an update on what was going on. Why make an appointment if the vehicle is not going to be looked at? I can understand not that exact time but not until the end of the 2nd day? I was told my vehicle would also be ready by 5 and when I called again the service advisor Max had left for the day and the individual I was speaking to said the car wouldn't be ready until the next morning. That advisor got the technician to finish the job as he knew I was already on my way to get the car. The next day after driving the car, the car had the same issues with the tighten gas cap and check engine light. I took it in and was told the next day that no issue was found after again making multiple calls. I was out of town over the holiday to come back and my vehicle has the same problem of not starting after sitting a few days, followed by the tighten gas cap. I called and left a vm over 2 days ago and still have not received a call back. This also doesn't include the "multiple issues" with my car and the main issue I asked to be addressed with my extended warranty with the fuel pump leaking. This couldn't be done due to the tech washing the car and no visible oil for the wareanty company to see and to drive for another 1,000 miles and bring back in. When I pick up my car, it was not washed and I was given a voucher for a car wash. I also explained I am on a limited warranty based upon miles but the advisor didn't seem to care.The overall experience has been very poor and if no resolution is met I will take my business else where.After my review I have worked with Mile High Acura again and the service was a complete 180. I worked with Christopher Smith, who did a phenomenal job. Christopher came and picked up my wife's car from her work and left her with a loaner, until the issues could be resolved with the vehicle. He constantly stayed in touch with me providing daily updates. He was able to resolve all issues previously mention and went well above and beyond my expectations. I DO look forward to working with Mile High Acura in the future.

ghusney

Jul 5, 2016

We have purchased many cars from Mile HIgh Acura and find their customer service to be consistently superior. Matthew Heintz in particular made both my husband and me secure that the new cars that we purchased were well suited for our needs and we know the dealership will do quality service and repairs.

Billkay

Jul 1, 2016

Chris Smith did a great job juggling airbags to make sure my RDX Takata airbag was repaired since it had been sitting at the dealership for 3 months.

bpradhan

Jun 21, 2016

It was a pleasant experience working with the dealership, particularly Jon Maxey, who provided all the information we were looking for to decide and purchase a certified Acura MDX. The price was little high than the other dealership, but Mile High was able to match it.

Papi

Jun 21, 2016

Overall, we are extremely satisfied with the way we were treated at Mile High with one exception. Randy Schmuki, our salesman, did not engage in high pressure salesmanship; I appreciated his honesty and professionalism. I would have given Mile High five stars but for one glitch; the dealership advertises online that their fees are included in the sale price, but then tried to add them in just before we closed the deal. We worked it out but this was a bit disappointing.

Shauna

Jun 16, 2016

I was really happy with the service at Acura Acura...I received great friendly service and the employees are very pleasant.

Nickerson

Jun 14, 2016

We had to deal with the Takata Airbag issue, and also knew we were due for an oil change after a drive out east. We were given a rental car and so far that has gone well. My Acura sat in the garage waiting for the parts and time to schedule the repair since the day I picked up the rental. When we finally got scheduled, the Acura would not start. So then on Saturday we called back spoke with Micheal, and after 3 calls got a tow truck arranged to pick up the Acura for my appointment on Monday at 8am. Monday afternoon I got a call that the tow truck driver did not leave the keys and had to take them down there before they could service the car. Tuesday all day I waited for the call from Acura that the work was completed, and even called the number that I have been using to talk with Micheal (which went to voice mail) before leaving work around 3:15. I got home and found a message from Max that the work was finished. I called Max back and asked about the rental. I was told to bring it there and Enterprise would come get it. So I went to get my car. The service department was a little busy. Mack Jarvis tried to help me. He checked me out, but gave me next to no information about why my car would not start, even when I asked him. I felt brushed off and like a bother to him. I think that a newer 2015 Acura not starting is a big deal, and thought the question was justified. I handed him the keys to the rental car and he got it quickly moved. During my interactions with him, he motioned to the lady that came in behind me , and mumbled something about how busy they were, and that the rental was taking up a parking place. Again I said that Max told me to bring it there. He quickly said something that I asked a question and he was trying to answer it, and then stopped talking about the topic. He did go get someone to help my sync my new phone to the car though as I had asked. In the meantime, the rental had been moved with all our stuff inside and no one said a word. It wasn't removed earlier because I had no where to put it until I got my own car brought out. Halfway home I realized there was stuff left in the car and had to return to get it. I was mostly concerned about the garage door opener. (I still haven't been able to sync the garage door opener to the Acura.) Driving home I noticed that my car was not vacumed or cleaned up like I was told it would be when I brought it in for the oil change. No point in arguing about that though. Clearly he was having a bad day, and I felt like he saw me as pestering customer (woman) that he did not have time for. We have always had our new cars serviced at the dealerships since they are suppose to know the specifics about these cars. Second bad mark for this dealership though where I left feeling less than a person and unimportant. My treatment was not great. I am still not sure why my car would not start and how to prevent that from happening again.

CarBuyer1950

Jun 9, 2016

I recently traded in a 1996 Acura Integra that was previously purchased at and serviced by Mile High Acura for the past twenty years for a new 2016 Acura ILX. That car was the best car that I've ever owned and I hated to give it up. Acura builds and Mile High Acura sells and services quality cars and keeps their customers happy. I have always received great service, excellent treatment by and communication from the sales and servicing staff, and felt like I've gotten my money's worth and much more. As a long-time customer and buyer of a second Acura car, I am hoping to continue my relationship with this organization for many more years to come. I cannot thank my sales person, Tunisia, enough for her making my purchasing experience a great one. She is very personable, knowledgeable, and willing to help out in any way, answering all my questions. Also, kudos to all the other employees that I have dealt with at Mile High Acura over the years.

Ross G. Bratlee

May 28, 2016

Service team was professional and courteous. They explained work performed and not performed, and reasons for both.

Ronn Riedel

May 27, 2016

MIle High Acura service has always ALWAYS been the reason I have anything to do with the Mile High dealership. In contrast to the double-dealing, incompetence of a typically greedy and ineffective sales force and finance department, the service department writers are efficient and professional, I would recommend the service department, but never the front end of the business.

Sally Snook

May 23, 2016

I was treated very well and I had my oil changed and tires rotated. It took only 30 minutes. They reviewed everything on the inspection with me.

Lori

May 20, 2016

Frank was great! The original gentleman that greeted me and checked me in was rude. Then, I was handed off to the expedited service desk and couldn't have been better taken care of. It was fast, I was well informed and could tell that Frank was interested in turning my impression around after I told him how I felt I was just treated. My car was turned around so fast I didn't even get to finish my lunch I had brought with me. Frank is personable, funny, and definitely knows how to diffuse what could have been a very upset client. He told me the truth, didn't perform any unnecessary procedures on my car and I was out of there in a jiffy. If I do come back to mile hi for service, and I'm not sure if I will use the dealer again, I will definitely only go to his counter!

11natnat

May 15, 2016

Went in super nervous about getting a new vehicle. After speaking with mainly Randy Schmuki, I felt more at ease and was overall happy with my decision to lease a new car.

Alek Orloff

Apr 19, 2016

Britanny Waters is an outstanding service advisor.

AcuraFan

Apr 16, 2016

Just leased a 2016 Acura RDX from Mile High Acura. Randy Schmuki is a great salesman. Really easy to get along with and no pressure. Mark Jarvis has been my service advisor for the last 8+ years. He knows Acura vehicles inside & out and is great when it comes to customer service. There is none better than Mark.If you are in the market for an Acura give Mile High Acura a shot at your business!

ghusney

Apr 11, 2016

Have dealt with Mile HIgh Acura for many years and always received excellent service and attention. This visit was no different as staff was courteous and helpful in making a decision on a new vehicle.

Gerald McKibben

Apr 10, 2016

Employees were courteous, knowledgeable, and attentive to my needs. I would not hesitate to recommend their service department to anyone.

Psych62

Apr 10, 2016

We really enjoyed our buying experience here. Loved our sales person, Tunishia... Good customer service considering the massive 2013 RDX airbag recall. Would recommend to anyone looking to buy an Acura particularly through the Costco program.

B.Rich

Apr 2, 2016

Great customer service and short wait time for my oil change. The express service is a great addition to the service center. I love the fact that I don't have to schedule an appointment!

twahlers

Apr 2, 2016

Mile High Acura was extremely responsive to our requests for efficiency in the experience. My wife and I do not like to waste time on the experience of buying a car. We do not need to haggle with the finance department. We do not need to push back on features and additional charges we do not want. We have purchased our last 10 auto's from Murray Motors. They forget how to treat us and we were happy to see Acura step up.

Pam S

Apr 1, 2016

I always get treated with the utmost respect and courtesy! I love the dealership and its service department!

MB

Mar 19, 2016

The staff was friendly and professional and they were responsive to our needs and requests.We felt as if they made an effort to accommodate us.

Terri

Mar 18, 2016

Mark is always an absolute pleasure to work with!!!! Love Acura!!!!

Cb

Mar 10, 2016

Great service, thorough inspection of the vehicle,

HJ Lieber

Mar 9, 2016

Working with Matt Heintz at Mile High Acura was a great experience . This is the second vehicle in the last 3 years that we have purchased with Matt and Mile High. The Acura is a great vehicle brand, and the experience with Matt matches the quality of the brand. Matt is very knowledgeable about his products and was a great source of info as we considered our final vehicle. This is the least painful, most pleasant , vehicle transaction we have had, ever.

Rich Maves

Mar 9, 2016

Your Staff was very good! Max was my service contact and was great. Brittany is always outstanding!! Your service department beats Murray BMW. Thank you!

Devo

Mar 9, 2016

I can't explain enough how helpful Tunisia was throughout my car purchase, she made sure I liked the vehicle before even beginning anything, demonstrating they care about satisfaction more than revenue. After the test drive, the paperwork was thoroughly explained and they worked with me to get me the best deal. They also made sure I was comfortable and never pressured me into anything. I would recommend this dealership to anybody in a heartbeat.

Susan and Walter

Mar 8, 2016

We could not have had a more positive, pleasant, painless car buying experience. Salesman Josh and manager Robert are the epitome of honest, caring professionals,

iluvmycar2

Mar 7, 2016

We've purchased 2 cars since May 2015. Both times I called Matthew to make an appointment. He was able to meet with me at my convenience. I gave him my budget and what I was looking for. He researched ahead of time in order to save time and had several options which met our needs. We feel Matthew got us the best deals possible, and we will continue to do business with him in the future.

sbg6102

Feb 28, 2016

ErikTraeber worked with my husband and me over the last 2 months to help me purchase the car I wanted. He was knowledgeable and patient, never pushy, but politely persistent in following up and checking in with me after I first test drove the car. He also was helpful in answering all of our questions regarding technical details and options, including the leasing and financing alternatives. He was personable and professional and thorough. After we purchased the vehicle, he made sure that we felt comfortable with all of the many new features and has encouraged us to come back and get further help from him to better familiarize ourselves so that we will be able to take full advantage of all the technologies and functions in our new car. We would definitely recommend Eric to our friends who are interested in buying a new car.

slw646

Feb 26, 2016

We have had our Acura's service here since 1996 and purchased our last 3 Acura's from them. Always have had the best of service from all departments.

mking007

Feb 16, 2016

So much better than other shops I deal with! I was very pleased with the whole experience and have been for the last seven to eight years.

Roger H

Feb 14, 2016

The first dealership that I enjoy visiting! Major service on my 2015 Acura TLX. Great loaner vehicles, friendly staff, great job on servicing, great facility. The friendly staff really makes it unique!

GPN1

Feb 8, 2016

Great experience with service. Loaner car was ready and made the system work well. Great follow-up from Brittney during the process kept me up to date with the process.

Cynthiashann

Jan 26, 2016

I felt that they were trying to get more money for the transaction than what was settled on with the salesman, the numbers were different.

Leogrrl5

Jan 21, 2016

I have always received amazing customer service from Mile High Acura. I will always recommend Mile High for service and or car sales to friends and family.

KarinaB

Jan 17, 2016

I was there just to look and left with an amazing 2016 ILX. David was very helpful. David at no time tried to pressure me to purchase.

dtlauzon

Jan 13, 2016

No waiting on check-in. Thorough and profession multi-point inspection. I was don in under an hour and at a very reasonable price. Thank you Frank and friends.

Mycarcare

Jan 13, 2016

First time service for new vehicle - service was prompt and car well cared for. Scheduled appointment online and found it easy to do. Will return for next service.

Pat Maley

Jan 12, 2016

Max Tejada did an exceptional job manning the process even with FedEx not shipping the parts on time.

Zoom

Jan 5, 2016

of work to be done, what was done and what to expect in near future visits. I appreciate the time taken to do this. Courteous friendly service without feeling like I was being scripted (yes, it was genuine).Work was reasonably priced. I have patronized this service center for years and have always been treated with honesty and concern- often they have gone out of their way to insure my understanding. Thank You Rao and David.

Colorado_Denver_Carbuyer

Jan 4, 2016

I had a bad experience at Mile High and decided to buy my new car elsewhere when after negotiating a fair price for a new MDX, Mile High proposed a very low price for my trade-in. Went elsewhere, got similar price on the new car, and my trade-in was valued $4,000 more than the offer from Mile High.

Very happy customer

Dec 29, 2015

We would like to thank you John Hughes, Service department, again for the excellent service we have received on my mom's 2014 Acura MDX. We find John to be very knowledgable, efficient, kind and really pleasure to work with. We were able to arrange in advance in case the car was going to be towed but instead the car was started so we brought the car in for further testing. john was prompt in finding the solution for the car. John also was great at follow up. We also get the top notch service from Milehigh Acura.

thezone

Dec 23, 2015

Went in to buy my new and first car that I have bought myself and Mile High Acura not only had the EXACT car I wanted, but they had the great service that I expected as well. Jeff was my sales rep and Brian was my finance organizer. Everyone there was nice and accommodating in EVERY way possible. Now I have the car of my DREAMS!!! Thank you again all :)

Acura!!!!

Dec 18, 2015

The salesperson, Jeff Thornton is the the biggest reason we bought our MDX from Mile High Acura. He is a no pressure, knowledgeable salesperson. He even drove to my house after I bought the car to remove sticky stuff from the price sticker and the dealership logo off the back. He also picked my car up to have accessories put on and left me with a loaner car. I negotiated the price over the Internet. We went back and fourth a few times and based on my research I got a fair price for the the Denver area. For what it's worth, I almost purchased the car from Dan the Internet sales guy at Courtesy Acura, because it was closest to home. But, in his emails he sometimes did not pick up the conversation where we left off, which was time consuming. It was like starting the process over sometimes. But the final straw was when he sent me the offer we negotiated. A couple numbers were transposed, totaling an overcharge of about $1,000. Could have been an honest mistake, but I am pretty sure the sales manager reviews the offers that go out. My gut told me to bail and I did. I highly recommend Mile High Acura, in particular, Jeff Thornton.

Chris Livingston

Dec 14, 2015

I recently purchased my second Acura RDX from the GM Robert Groves and the salesperson who helped me was Matthew Heintz. Robert is always a pleasure to work with and has very competitive prices at Mile High Acura. Matthew was very informative and knows the RDX car inside and out. He helped me trade in my 2013 RDX and upgrade to the newest 2016 model. I love the car and the way it handles. If you are thinking of leasing or buying, be sure to check in with Matthew at Mile High Acura so he can help you get the process started.

Webster Stickney

Dec 14, 2015

Everything was fine. Facilities very clean. Help very professional. Will continue to go there for service and repairs.

JJF

Dec 13, 2015

I made a fair offer on a vehicle on a vehicle through e-mail communication. Salesman Jeff Thornton and GM Robert Groves accepted my offer. These gentlemen were friendly, knowledgeable and very easy to communicate with. The transaction was quick and easy when I was at the dealership and decided to purchase the vehicle. I had a very good experience there and would recommend dealing with these two employees when purchasing a car there.

Mtrenz303

Dec 4, 2015

Great service department. Mark was able to take care of me with the problem with in a day. I am very happy with the mark service. Will recommend this to friends

Aldo

Nov 23, 2015

MATT was the one to help me with my vehicle. Very quick and honest guy. My wife bought a MDX from Jhon and he is as well a good sales man that recommend. My son bought a TLX from Matt a couple weeks ago and transaction and deal went good. I totally recommended Mile High Acura and their sales people, Definitely will be coming back for trade in for newer models. Thanks to the Acura Team

Dawn Chivers

Nov 22, 2015

Thid team is truly outstanding. I wnet in for a software upgrade only to discover that all brake were in the Red zone at 4 pm. Dave Metzler took it on, got the job done in just 2 hours vs. 4 and they mounted my snow tires to boot! Supperior service adn quality job. I REALLY appreciate this dealership which is why I ahve been coming here for nearly 30 years...and three cars later. TOp team. I love Britney and highly recommend this dealership.

Harlan1029

Nov 20, 2015

The salesman was he reason I purchased my car from this Dealership, He was very friendly , honest and knowledgeable. I felt comfortable working with him the last few months. This is what you want when you're making a large purchase like a car.

Zuri#1

Nov 17, 2015

The service department always exceeds my expectations. From the time I schedule the appointment, to when I drop off my car and pick it up, Mile High Acura always delivers.

Db

Nov 15, 2015

Great service and customer service. Frank was great explained everything in detail. Car service was completed very quickly as promised. I will continue to bring my car to this dealership for service.

crasol123

Nov 3, 2015

The new TLX was on lot and we negotiated the price and details in less than an hour with no issues or hassles. The staff, especially Jon Maxey the Sales Associate, were professional and a pleasure to work with. This is the 2nd new car I have purchased through Mile High Acura and will definitely recommend them to anybody looking to purchase a car.

swilliss

Nov 1, 2015

As always, Mile High sets a high bar for service. They gave detailed information and showed me the dirty filters, but didn't pressure me to replace them. They are always very welcoming

Jeff from Highlands Ranch

Oct 31, 2015

I'm very pleased with my overall buying experience at Mile High Acura! My salesman, Matthew Heintz did a great job of listening to my needs in my next Acura MDX. This would be my second Acura MDX, a fantastic car, and Matthew found exactly what I was looking for. The buying process was relaxed and professional. Upon completion of my MDX sale I was blown away at the amount of time and attention Matthew took in educating me on all of the aspects of my new car. Matthew even followed up the very next day to make sure I was pleased with my car. If your looking for an Acura at Mile High, as for Matthew!

Dr.M

Oct 29, 2015

Great service yet again.I have been a customer for 25 years and this is my 4th new acura . I have had Matt as my salesman on two of the car sales that I have done over the past four years he is a great salesman gives it all he has. He takes great pride in his work and knows his job !

John N.

Oct 27, 2015

We have had multiple cars serviced there for years and Mark Jarvis has always treated us great and that's why we only trust our vehicles to be serviced by him!

Craig Solomon

Oct 22, 2015

Always friendly and courteous. Service was completed on time at a very fair price.

Sam Quraini

Oct 11, 2015

John was very professional and knowledgeable about our car and the new models we inquired about. The waiting room was nice and quiet and the hot beverages was a plus. Good job Mile High Acura !

Alpha1

Oct 3, 2015

Mark is as always excellent. Was superb from start to finish. I would highly recommend your service department because of service technicians like Mark Jarvis. He has been servicing my Acura automobiles for many years, and I will always come back to Mile High because of him.

JAF_Acura

Oct 3, 2015

This was my first auto service after moving to Denver. The personal attention by the service advisor (Mark Jarvis) was greater than I have experienced in any previous situations, the work was completed promptly, and the price was very reasonable.

John D.

Oct 2, 2015

The staff at Mile High Acura, especially Mark Jarvis are great. Thank You.

Todd H

Sep 23, 2015

I'm 50 years old and have bought more than a few cars in my life but have never had an experience as good as I had at Mile High Acura. Matthew Heintz gently guided me through the pros and cons of each model of MDX and made the sales process a pleasure. As an example of the level of support I received; my family and I had just relocated to the Denver area and needed to return a rental car after we bought our new MDX - Matthew left the dealership on a busy Saturday and gave me a ride to the rental car return location at the Denver airport. Just simply outstanding! I will buy my next car from Mile High Acura and Matthew Heintz and will recommend to all my friends and family.

kfewford

Sep 21, 2015

I could not have asked for a better experience with my most recent visit to the Service area. I asked fo an appointment on a given day, and I got it. I was told they'd call me before noon with an analysis, and I think i was called before 9 AM. They later called my by 1:00 to tell me the car was ready, and the charge was exactly what they estimated.

Cyndy weber

Sep 19, 2015

Wonderful service. Excellent with answering my questions.

Roger

Sep 16, 2015

Prompt service, great atmosphere and facility. It's the first dealership I actually enjoy visiting!

Acura Lover

Sep 15, 2015

Fantastic personalized service. Very responsive and attentive staff. A great service experience!

craig

Sep 15, 2015

Was surprised to learn that Mile High Acura is no longer taking reservations for service. Just drive up and walk in at your convenience. Service took a little longer than with the old traditional reservation system, but if it wasn't for Morgan Llewellin, I would not be servicing my vehicle at this dealership. Morgan has proven to be courteous in greeting upon arrival, knowledgable about the servicing process as well as vehicle parts and how they affect the vehicle's performance, and honest in evaluating a fair cost for replacement parts and whether or not the parts even need to be replaced.As long as Morgan is there, i will continue to have my vehicle serviced at Mile High Acura.

K. Main

Sep 15, 2015

I know this is a trivial thing, but I really appreciate real cream w/the coffee in your waiting area! I hate that fake, powdered stuff and the real stuff allowed me to truly sit and enjoy a nice cup of coffee while waiting for my car to be repaired. Not sure if the next vehicle I purchase will be an Acura, but I hope so because your Service Dept. has always taken great care of me and my car.

Steve K.

Sep 15, 2015

Excellent customer service, in and out quickly and very customer oriented.

Jahany

Aug 3, 2015

I purchased my Acura ILX from Acura Mile High and received the best customer service I have had when it comes to buying a new car. Matthew Heintz did an amazing job overall. After I purchased the vehicle he took the time to go over all the functions of the car, something I had not experienced before with my previous purchase at another dealership. I recommend Acura Mile High and Matthew Heintz to anyone looking to buy their next car. AMAZING!!!!!

Larrydomer123

Jul 26, 2015

My buying experience was stress free with no high presser tactics. It was pleasant and everyone was very profession. low stress the whole way. Jeff did a Great job

Randy K

Jun 17, 2015

Bought a used Acura MDX at Mile High Acura. Mathew Heintz was a great sales person. Made the purchase easy and painless. Got a great deal. He walked me through the finer points of the car.Would highly recommend both Mathew and Mile High Acura.

heaexec

Jun 13, 2015

We had a great experience working with Matthew Heintz and Randy Schmuki at Mile High Acura. We love the 2016 RDX, and Matthew has been great in helping us "master" all the techie features of this great car.

heaexec

Jun 13, 2015

We had a great experience working with Matthew Heintz and Randy Schmuki at Mile High Acura. We love the 2016 RDX, and Matthew has been great in helping us "master" all the techie features of this great car.

Joe16 RDX

Jun 6, 2015

I just bought a car from Matt Heintz at Mile High Acura -- it all went very smoothly; he was helpful and efficient; this is third car I have bought from Mile High Acura

Mike Duggan

Jun 5, 2015

We have been looking for new/used SUV's to buy/lease and Jeff was very helpful in introducing us to the new RDX and MDX, taking us for test drives, etc. We left, came back and ultimately leased a new RDX that my wife LOVES! This was our families 7th or so car we have bought from Mile High...obviously we recommend seeing the folks at Mile High!

COSue

May 31, 2015

I just recently purchased a 2015 MDX. It was my second time around with Mile High, as I had bought a 2014 MDX in late 2013. Matt Heintz took care of us for the most part both times. He was extremely personable and very knowledgable in going through the details of each car to make sure we were satisfied! We had an issue with our 2014 and Erik Traeber, Sales Manager, stood by a motto I saw at one time...."our #1 priority is to have satisfied customers". I felt I was treated fairly and, again, would highly recommend Mile High and the MDX is a very comfortable and classy SUV. Last but not least, I would give David Meltzer, Service Manager, 10 stars if I could! He is a super man of intrigity and passion for us, the customers, when we have an issue with our cars. Great dealership, great people, great car!

Shawn21

May 26, 2015

Jeff listened to what I was looking for and stayed with me during the whole process. Jeff went out of his way to pick me up at my house for delivery. The whole dealership was friendly.

H.S.

May 25, 2015

I had a great experience at Mile High Acura when purchasing my 2013 Acura RDX. I recommend this dealer- it felt honest and not salesy. They gave me more than I expected for my trade- in and helped to get a low interest rate for my new car. They also helped me set up all the tech features a month later.

ChristineAcura

May 20, 2015

Jeff Thornton was so easy to work with and I at no point wanted to pull my hair out! I have purchased many cars in my life and this was easy and painless. I would recommend Mile High and working with Jeff! I have used their maintenance department in the past with my old MDX and they always did a great job too. I am looking forward to being back in an Acura!

gbdownhill

May 20, 2015

Very pleasant to work with on purchase of used RDX. Car serviced and full of gas prior to purchase. Price was fair and trade price in very fair. Can't say enough about Erik Traeber and especially Jeffrey Thornton who worked the deal for me. Very friendley and honest and knowledgeable. Thanks JEFF.

Acuraowner2

May 16, 2015

The staff at Mile High Acura were very friendly and easy to work with. I was always able to reach someone when I had a question and they made the buying process very easy. I didn't feel pressured like I have at other dealerships.

acura

May 13, 2015

Jeff Thornton was awesome and he listened quietly and made a good deal and walked out in 4 hours with new Acura. My family enjoyed the hospitality provided by Jeff and team. I recommend my friends to work with Jeff in future.I also appreciate Ruben (Finance person) who did awesome work doing all paper work timely/perfect. RegardsRaghu

Shane & Yvonne

May 5, 2015

Our experience at Mile high was by far the best experience ever at a dealership. My family has owned Acuras for over a decade, and they just keep getting better. The first day we walked in we met Jeff, he was never pushy, rather he listened to what we were looking for and our timeline. It was also very clear he knew what he was talking about, it was obvious to us that Jeff enjoys what he does and is here for the customer. Then when we were ready he went above and beyond to not only ensure I got the car I wanted, but was able to completely surprise my wife as well. As for Erik and the rest of the team at Acura, thank you for helping make this easy.

Catherine & Jim

Apr 30, 2015

Jeff Thornton opened the door when we arrived at Mile High Acura -- from that moment on he listened -- really listened -- to our needs and desires for the perfect luxury vehicle. He spent a considerable amount of time with us -- never rushing the process, but answering our every question with extensive knowledge and enthusiasm. We highly recommend Mile High Acura -- ask for Jeff. We also appreciated Eric Traeber's personal interest and assistance as part of Mile High Acura's Sales Management Team. Jeff and Eric, at Mile High Acura, went above and beyond to make our MDX purchase the most stress-free and positive car purchase ever! This is how car purchases should be -- we will be back!

deedee

Apr 28, 2015

Over the past few days I have leased my third Acura RDX from Matthew Heintz at Mile High Acura. We have over the years have developed an amazing relationship as Matthew's customer service meets my every need. He is highly service driven, intelligent, knowledgeable, cute and goes that extra step to ensure that I'm happy. It's very apparent that enjoys what he does but I'm afraid he works too much. Furthermore the service department is wonderful as well over the past decade. I considered other cars but Acura and Matthew make it hard to leave. I feel sort of married to them. P.S. He spends as much time as I need to get acquainted with all the new features. I highly recommend him to all my friends and family.

Deedee

Apr 28, 2015

Over the past few days I have leased my third Acura RDX from Matthew Heintz and Mile High Acura. We have over the years developed an amazing relationship as Matthew's customer service meets my every need. He is highly service driven, intelligent, knowledgeable, cute and goes that extra step to ensure that I am happy. It's very apparent that he enjoys what he does but I'm afraid he works too much. He spends as much time as I need to get acquainted with all the new features. Furthermore, the service department is wonderful too over the past decade. I considered other cars but Acura and Matthew make it hard to leave. I feel sort of married to them. I highly recommend him to all of my friends and family.

Jlow816

Apr 27, 2015

Had a wonderful experience from the second we stepped through the doors! Jeff was very knowledgable, helpful, and great to work with, and made sure to introduce us to Erik, the Sales Manager, who was just as great!I've had several bad experiences with other dealerships, and this was not the case here; I felt extremely comfortable and was more than happy to give them my business.

dutchgirl

Apr 22, 2015

I have bought at least 7 cars before today, but never was the experience as pleasant, stress-free and down to earth as my purchase of an RDX today at Mile High Acura. Straight-forward pricing, no sales push, accurate information on details (I went home and checked) - overall a very positive experience. I'd recommend this dealership to anyone interested in Acura and would suggest you ask for Jeff. He knows his fleet inside out and gives you all the room to reach your own conclusions.

lars57

Apr 19, 2015

Our salesperson did a great job of explaining the features of the car and helping. Jeff really understood what makes the car we purchased work well for what we were looking for.

Ben W

Apr 14, 2015

My wife and I had a very positive experience with Branden Wirkus at Mile High Acura. After thorough test drive we quickly agreed on price, and financing process was equally quick and painless. I would highly recommend Mile High when looking for your next car.

stcelvis

Apr 14, 2015

I purchased a new Acura TLX from Matt Heintz in February and had a great experience as usual. This is the third car buying experience I have had with Matt and he does a great job. He does a great job at making the car buying experience a comfortable enjoyable experience. The car is fantastic and I would recommend Matt and Mile High Acura.

Chief

Apr 4, 2015

Sales person was very knowledgable and friendly. Couldn't have asked for more. Was patient as we took car for test drive and took our time deciding.

Rob Cooney

Mar 31, 2015

I was treated with courtesy throughout the leasing process. I was allowed to discus options, allowed to pick accessories with no pressure, and had great orientation into the cars operation. I also had extraordinary help to remove my ski rack, that was a real plus. This is my 3rd experience with Randy Schmuki and each time has been a pleasure. Thanks, Rob Cooney

ohmjatatt.net

Mar 30, 2015

I liked how they listened to what I wanted and attempted to find it. No pressuring to sell things I did not want; and felt the whole event was fun not stressful like so many experiences can be

gbrucker

Mar 28, 2015

From my first contact via the Costco purchase program to the time I drove off the lot, just an awesome experience with all staff. I worked with Robert Groves on the purchase and his communication throughout the process was exceptional. Jeff Thornton helped me through the delivery process and was great in walking me through all the features and functions of my new MDX. I would definitely recommend Mile High Acura and buy another auto from them!

JMKZ

Mar 27, 2015

My experience was great in every regard. I found Travis and Rob responsive to my emails, questions and concerns and I got an amazing deal without the haggling and non-sense. They made it stress free and easy to get into a new car. I would definitely recommend Mile High Acura to anyone.

Ymz

Mar 27, 2015

Branden Wirkus at Mile High Acura was extremely helpful and attentive with getting me the car of my choice. The car and the service exceeded my expectations and I am very glad that I stepped my foot into this car dealership. The white diamond pearl RDX is a dream car.

Parker Scott

Mar 21, 2015

I have coming to Mile High for service on my RL. I came back to buy my new RDX. Matt Heintz was awesome. He gave me a good deal and was very thurough and knowledgable.

mommyamor

Mar 21, 2015

The customer service and expertise of Jeff was amazing, I felt very comfortable purchasing my car with Mile High Acura! The entire experience was really great!

Zona1972

Mar 15, 2015

It was by far the shortest, most pleasant buying experience I've had in some time. The salesman did a great job being up front with my trade, payment options, etc. Test driving the vehicle was very fun and informative which was key in making the purchase. I will definitely be back again.

Judy

Mar 14, 2015

Branden Wirkus worked with us here at mile high acura . He took great care of us and made the purchase very smooth. It was a great car buy experience.

MoineP

Feb 26, 2015

Matt is definitely a consummate professional! He assisted me in purchasing a new Acura (the third one). He is very professional, knowledgable, and patient. Great experience! Thanks

Accuratlx

Feb 16, 2015

I have worked with Matt for years and have purchased multiple cars over the years. There is not another person I would ever buy an Accura from other than Matt! He is knowledgable, understanding and patient. He will do whatever it takes to make you happy and I can't wait to buy another car from him in a few years!

Tai ji dancer

Feb 11, 2015

This is the first time I have bought a computer on wheels. My new Acura TLX, which I purchased at Mile High Acura, presents a steep learning curve for me, but I am excited to have these extras--which offer top safety resources--e.g., backup camera, blind-spot and lane drift alerts, and navigation directions. My car also comes with four driving modes--economy, normal, sport, AND sport-plus! I am now looking forward to road trips to explore beyond my usual drives. Randy Paige and Matt Heintz from the sales staff spent a lot of time with me to make me comfortable with the technology--first for a test drive and then again when I came back to the dealership twice more. Their personal tutorials and followup have given me the confidence that I will be able to take full advantage of the technolgoy. I also found the financial staff supportive and helpful, making sure I understood all the aspects of the documents and agreements I was signing. At no time did I feel pressured or rushed; instead the whole process was quite enjoyable.

Loyal Acura Owner

Jan 30, 2015

Matt is a consummate professional and a pleasure to work with. He assisted us in purchasing a certified Acura and was professional, knowledgeable and approachable. Definitely went over and above. Would highly recommend Matt to friends, family and coworkers! We'll be back to Mile Hi!

Uptowngirl333

Jan 21, 2015

I purchased an Acura TL, in 2006, from Matt Heintz and because that experience was so great, I never forgot his name. Fast forward to the end of December 2014, when me TL had to have some maintenance work done on it. I was given a 2015 RDX to drive, while mine was being worked on and I fell in LOVE. Although I wasn't planning on purchasing a new vehicle, I was able to work with Matt again and drove away with my new RDX. It's always nice to work with a friendly face, especially when it is so rare to find a sales person who remains at the same dealership. Matt has never made me feel pressured or as if I am being taken advantage of. I have and will continue to be a loyal fan of both Acura and Matt Heintz. I wouldn't want to buy a car from anyone else. Thanks Matt! Thanks Mile High Acura!

Tone - ya

Jan 18, 2015

I am so happy I met Matthew (Matt) Heintz at Mile Hi Acura! Matt is not your typical salesman because he didnt sell me a car, he helped me find the right car and in a timely manner. I didnt want to spend all day at the dealership so I was thrilled when I was in and out in no time at all! I told Matt what I was looking for and he found it, met me in the middle as far as pricing, and reviewed the entire car with me before I drove off. This is the first time I have ever shopped for a car where it was more about the car and less about the price. Thanks, Matt, for the excellent customer service!

Janet D

Jan 17, 2015

After having our RDX for many years, we traded it in for a TLX. Erik Traeber, Sales Manager, made the process very easy. Matthew Heintz spent an extended amount of time explaining all of the features of our new car. He was very patient answering all of our questions. Having dealt with Mile High Acura for a number of years, I highly recommend them when considering purchasing a vehicle. The entire staff is very professional and courteous.

Ranae Cameron

Jan 17, 2015

Just purchased a RDX from Branden Wirkus at Mile High Acura. Great experience!!!!

Becky

Jan 12, 2015

We are on Acura #9...almost every model ever manufactured. Recently leased a 2015 MDX from Matt Heintz...who is the BEST. Matt has made the last several lease/purchases a very quick and enjoyable experience...which for most of us is a dreaded wasted day. The service department is also top-notch, specifically Brittney & Mark.

Steve

Jan 3, 2015

Just go see these guys. You know you want an Acura ! I had three visits here and on the 3rd Branden and I were able to come to terms on a TL. (Branden is really courteous, professional, and knowledgeable about his product. Work with him if you have the opportunity). Be prepared for exemplary customer service, and being put at ease with the whole process. Highly recommended. (Facility gets 4 stars - To be honest I've seen more posh dealerships but that's okay)

cmorris

Dec 31, 2014

Bought a car recently from Randy Paige what a great experience! He made the process so easy for me and my wife. The purchase of our pilot was a very quick and easy experience I would buy from here again in a heartbeat. I highly recommend selling out randy for your car needs.

Ashwin

Dec 24, 2014

We were looking for a new SUV and Matthew Heinz at Mile High Acura did a great job walking us through the benefits of an Acura MDX. He was very attentive to detail and offered us a great deal while keeping our priorities in mind. My wife and I will certainly recommend talking to Matt next time you are looking for a Honda, Acura or a used vehicle.

Steve and Amber

Dec 20, 2014

Travis worked well with us. He knew the car. He allowed me to check the price online. This was NOT like my previous buying experiences. Detailing left something to be desired. I believe this is because the car i bought had just gotten through the inspection. Oil was changed, but indicator said life was at 40% Wish Hard Disk Drive had been cleared. Updated maps would be nice, but over-all i'm happy with the deal.

Chris R

Nov 28, 2014

Just bought our first Acura from Matthew Heintz at Mile High Acura. Great car. Very good dealership. Financing is always a lengthy process no matter where you buy, this was no different. Matthew was very helpful and knowledgeable. I believe we got a great deal.

Paula&DaleP

Nov 26, 2014

Just purchased an Acura MDX from Randy Schmuki and Branden Wirkus at Mile High Acura -- it was the best (and fun) car buying experience we have ever had! If you are considering on purchasing an Acura be sure to check in with Randy and Branden. They will go out of their way to make sure that you have a wonderful experience.

J L Vargas

Nov 24, 2014

Bought a new car from Mile High Acura from Branden Wirkus. The process was very easy. And the attention of the personnel from the dealership was fantastic. Much better than Pikes Peak Acura in Colorado Springs. Thanks Branden for making it easy for us to get the MDX.

HottyToddy

Nov 22, 2014

Great buying experience - got to drive two times once with family once without. Matthew Heintz took all the time I needed. He showed me all the features.

Dr al haverkamp

Nov 7, 2014

Just brought a new rlx from mile hi acura.would not have done purchase direct from dealer without the service ,expertise, and friendliness of Branden Wirkus!! I had negative car buying in the past and prefer to work with Agent such as tripleA, very engaging and extremely helpful getting up to speed on the tech aspects of care Which for a senior citizen is daunting! Highest recommendations for Branden!,

cherryAcura

Oct 18, 2014

I just drove up there to do a test drive of the 2014/2015 Acura RDX and the attitude of these guys suck. I told them I am still doing my research in the car buying and not decided yet. As soon they learned i m not buying today, their attitude was like " why waste our time?" Guys first of all realize that when there is lot of resources and research online people r just not dumb enough to come and listen to any dumb salesman and buy the car then and there. Before Investing for a 40K car, we do our due diligence and if u guys show your attitude then..you will just sit there without selling a single car of your lot FYI. This guy Matt(Dnt remember the full name- who cares anyways) dint even have the courtesy to invite us inside for 10 min at 12 noon and I had to ask him to let us inside for further talking. Not only that they dint even honor my gift card for the test drive and gave a crap reason that it expired. Anyways there are 4 Acura dealerships in Colorado. From now on, I will just assume there are only 3. Mile High does not get my business anymore.

Debbie G

Oct 8, 2014

Just purchased a new RDX. Matt was GREAT and the service at Mile High Acura was fantastic! Great deal and service.

Tom Riso

Oct 4, 2014

Rand did a great job for me he was efficient and through.

SM denver

Sep 18, 2014

Brandon walked me through my new vehicle & covered every detail--very helpful, as there are a lot of options. Love my new vehicle!

Marilyn T

Sep 13, 2014

Very pleasant experience buying a car here at Mile High Acura. Matthew Heintz was our salesperson and he did a great job explaining the pricing, had a great attitude and was extremely pleasant to work with. I would refer friends here!

Percy and Pamela Morehouse

Sep 13, 2014

Sean Nunez and his supervisor Randy Page were attentive, answered all questions in a cogent and intelligent way and worked with my wife and I on our trade in.

Margi&David

Sep 6, 2014

Our experience at Mile High Acura has been very positive. Our new RDX is beautiful. Robert Groves was very patient and helpful. He had a lot patience and answered every question and we never felt rushed. Matthew Heintz was also very patient. We are new to all the technology offered by this amazing car. Matthew walked us through every step and even repeated the steps that we did not understand. I would recommend this team to our family and friends and especially to our age group which is 65-70 years old because of the patience that Matthew Heintz had with us. Thank you for this positive experience. Margaret Bailey Henry David Bailey.

Sylvia Q

Sep 4, 2014

Travis Heitkamp met me when I arrived and was very pleasant. He asked what I was looking for and showed me the RDX explaining all the features. He was great and I was driving my new car in about 3 hours. He helped me set up all the features which was great. I am extremely happy with him and his service and would highly recommend him to anyone interested in purchasing a new Acura.

Nicole W.

Sep 2, 2014

I Recently took the leap and bought an odyssey at Mile High Acura / Mile High Honda this weekend. Travis helped me and he was awesome! I feel like he did everything he could to get me into the perfect car for me. This was the best most helpful car buying experience have ever had. I would recommend all my fiends to visit and buy from mile high Acura/Mile high Honda and ask for Travis.

grandmaH

Aug 27, 2014

Mile High Acura is our favorite stop when considering a car and certainly for our purchase. Matthew Heintz was professional, prompt and kept a smile on his face and went above and beyond for us. We will be back!

Mary Ann

Jul 17, 2014

Mile high Acura definitely goes the extra mile to earn your business. We have purchased here 4 times, dealing with Matt Heintz and have all good things to say. The best salesman we've ever dealt with and never forgets us if we need help learning the car.

artgirl

Jul 7, 2014

Branden Wirkus was extremely helpful in giving us the information I needed to buy my new Acura RDX today. I was so impressed by his honesty and professionalism. I highly recommend using Brandon when you are looking for a new Acura. He listens and is not a hard sell. So refreshing.

Spritz

Jul 5, 2014

Worked with Branden and Eric to by a new MDX. My third MDX. Great experience

Denverflyer

Jun 23, 2014

Recently bought a certified pre owned MDX from Steve Goudy and experience was excellent. Steve in particular was the best and nicest salesman we encountered in our buying experience covering many dealers in the Denver area. Steve gave us the space needed to make an educated purchase and was not pushy during the entire experience. You could tell he genuinely wanted us to be happy and make the right decision for our family if that included a purchase from him or another dealer. Please go see Steve for your next purchase!

Dee Dee

Jun 13, 2014

Matt Heintz always goes an extra mile to make sure our car leasing experience is a positive one. Matt is very knowledgeable about the Acura vehicles. He also checks in on us from time to time to make sure all is well with our cars. I will most definitely recommend my friends and family to go to Matt if they are interested in buying or leasing an Acura.

KH

Jun 7, 2014

The process of buying my new car at Mile High Acura was efficient and the service outstanding. Steve Goudy was my salesperson and his attention, pleasant demeanor, excellent knowledge, and friendly disposition make the experience an exceptional one. I would highly suggest contacting Steve Goudy when buying an Acura.

The bustos

May 31, 2014

Second time to this dealership. Love the way they work with you and your situation. Understand the customer complely and are not like other dealerships. Truly care about you as a person. Highly recommend Mile High Acura. Matthew Heintz and Erik Traeber are your go to. Thanks guys for making my car buying experience a breeze and hassle free. The Bustos

DU

May 28, 2014

Memorial Day my wife and I came into look at the 2014 Acura MDX. We weren't planning to purchase on this soon but we ended up driving away with a new SUV. We are very happy with our purchase. Steve, Robert & all the staff were courteous, valuing our time as customers. We were in and out in a matter of a few hours. Very thorough and informative. This is our second purchase at Mile High Acura. Thanks for the great deal!!!

Lora Louise

May 28, 2014

Steve Goudy, Robert Groves, and Mark Jarvis took such good care of me during my trade-up. I bought my 2004 MDX at Mile High Acura in 2007, and 200,000 miles later, traded it in for a 2011 MDX. I came back here becuase of the service department - with Mark Jarvis taking such good care of me and my old MDX for years and years. Steve was patient and thorough, and Robert took good care of me as a long-term previous customer. I'm thrilled with the car, and more importantly, with the overall experience.

Will B

May 27, 2014

This has been the best car buying experience my wife and I have ever had. Working with Matt H, was awesome, his knowledge of the MDX and flexibility with our schedule was great. Devin in the finance dept was also great, no pressure, quick and easy. I would highly recommend buying from Mile High Acura. Was worth the drive from Southern Colorado. Thanks Again!

Bumpa

May 21, 2014

Branden was very knowledgeable and personable. The whole experience went flawlessly. I highly recommend them.

illinigirl

May 21, 2014

All of the people I worked with were very friendly, and I felt like I was treated fairly. I would recommend coming here if you are interested in an Acura. Steve, Robert, Eric, and Randy were all great.

Marilyn

May 17, 2014

I had a wonderful experience at Mile Hi Acura effecting my lease termination and leasing a new vehicle. Brandon Wirkus is an experienced, considerate and patient sales consultant who worked with me over several weeks to make certain that my new lease fit my needs. I would recommend Brandon for any car purchase or lease you might need. Robert Groves is indespensible -- as well as patient -- to fianlize the deal. Devin Perrini is an efficient, knowledgable fianance man. These gentlemen are are reason that I return to Mile Hi for every car purchase.

Richard

Apr 30, 2014

Very professional... Good experience in all aspects... Would come back again Steve Goudy outstanding job

Sam and Marge Romberger

Apr 25, 2014

Our experience during my purchase of the 3rd Acura at Mile High Acura was excellent and the service I received during the purchase was of the highest quality that could be expected. Matthew Heintz demonstrated excellent knowledge about the car I intended to purchase, and was able to explain the operation of the features, even though it seems the latter get more and more complicated all the time. Everyone at the dealership was very helpful, from service all the way up to the management team. Overall, my experience was very good, even though initially slightly rushed considering the circumstances, which had more to do with the fact that we arrived not thinking that we were going to purchase a car at the time. But the management team was very good at convincing us we should purchase, considering the deal we were able to get on the 2014 model, combined with the trade-in, even though we did not feel pushed into the deal, which we considered very fair. We would work with this sales team if there are future needs.

Scott

Apr 19, 2014

Great buying experience from Steve. I would highly recommed this dealer.

karen

Apr 14, 2014

Matt and Brandon were very helpful and informative when we purchased our new Acura RDX.

Steve

Apr 13, 2014

As always my experience with Robert Groves and Matthew Heintz at Mile High Acura was exceptional. They always address my needs and Matt has a great knowledge of all the vehicle performance and specifications. I would recommend them to anyone that is looking for a pleasant experience when purchasing a car.

Mary Freeman

Apr 11, 2014

Steve was absolutely wonderful. Easy going, no pressure sales person. Would definitely recommend him to friends and family.

DrivingRDX2014

Apr 9, 2014

Steve was very helpful and courteous. He is not a high-pressure guy, which is terrific. He was a pleasure to work with.

George Tanguay

Mar 27, 2014

Having previous auto selling experience and have purchased several vehicles in the past, I only have praise of the courtesy given to me and wife EXCEPTIONAL... Branden Wirkus, in his first year, is a true professional...extremely knowledgable and went over every detail on the vehicle operation and functionally of my 2014 investment . I would recommend to all friends or business associates to look up up and visit him and management team at Mile High Accura

Sandra M

Mar 22, 2014

Branden and the entire team worked great for and with us.

Logan

Mar 20, 2014

Randy was very knowledgable and fabulous to work with!! Eric and G were great on the management and finance side!

Dawne Kortgaard

Mar 19, 2014

Fantastic buying experience. Sueng, Brandon and Audra were amazing. Thanks Mile High

MMH

Mar 14, 2014

Great experience. Branden was fabulous. Ask him to show you all the bells and whistles. He knows it all.

NewMDXinCOBuyer2014

Mar 6, 2014

Very disappointing. I'd been to this dealership for service for years. When it was time to trade in the MDX, the sales people were extremely disappointing. They don't quite understand the information age and only want you to come into the dealership. Questions about price take multiple people and multiple trips to the GM's office to get answered.I ultimately emailed the salesman saying, in part, "in the future, please try not to treat a customer like a criminal when he wants to take an MDX home to see if it fits in his garage. Also, when a customer is shopping via the internet, it's critical to provide as much information as possible beyond just insisting I come into the showroom. Finally, after you insist that I come into your showroom, it's a terrible response to tell me not to come on a Saturday because you will be busy."The tragic part is that when I started looking to replace an older MDX, we thought we'd receive outstanding treatment since we've been to this dealership for service multiple times over the past few years. I was SO completely wrong.

Nate

Mar 3, 2014

Thanks to Rob and Brandon for making this experience pleasant and hassle-free. We got a great deal on a great car.

KiKi

Mar 2, 2014

I just bought my second Acura from Matthew Heintz at Mile High Acura, What a great experience, I would never buy anywhere else but Mile High Acura. Great Service!!!!

Nate

Mar 1, 2014

Great customer service. Thanks, Brandon and Robert!

Stampede5

Feb 28, 2014

Great service from Brandon. Excited about quiet sound, acceleration and smooth transition.

r24you

Feb 27, 2014

well back to Mile-Hi for yet another TL. Now that Erik Traeber has moved to management I dealing with Matt Heintz. While Erik was involved with the complete process Matt stepped in and did an excellent job of presenting what was available, what was needed and getting the deal done. To the whole Mile-Hi team..... Great Job!

dhartless

Feb 26, 2014

I stopped by to do some more research on an RLX at around 6:45PM on a Monday. I was going back and forth between the RLX and MDX. We talked about the features of both vehicle and I gave Matt some information about what I was looking for etc. He suggested that I drive the RLX, so we did just that. After we got back we did the typical see what your trade is worth. A manager, to whom I can't recall came out and talked with me about the trade. So after awhile Matt had me seated at his desk asked what number can he get back to me at. I asked, So are you send me on my way? He said yes, we can't really get an exact number and we want to get you more money. He said they can't get a hold of the Toyota dealer. My response was, so you have a customer here that is serious and you are sending me away? He then brought about a car that I looked at one of their competitors. I thought this was unprofessional. (I still have no idea how they knew this) Turns out it was approaching 8PM and I got the impression no one really wanted to work the deal and they wanted to go home!i then got up, had a few choice words and stormed out! A few minutes down the road, I get a call from the manager apologizing etc. So two days later I get a call from Matt apologizing and said they got $2000 more for the trade. Great. However, they did not have the car in stock (color etc). So really didn't matter. It was a pleasant conversation and all. I have already decided that I would not give them my business. I believe first impressions are important. They already lost me on that Monday night. I ended up buy the car I was looking for at a nearby competitor.

Steve

Feb 21, 2014

Branden was very helpful and responsive throughout our purchase process. We Ordered a 14 mdx and found the entire experience on track, open and positive. I can highly recommend Branden and Mile High Acura!

New Acura owner

Feb 15, 2014

The team is knowledgeable, courteous and fair to work with. Well worth the drive to find our vehicle here at Mile High.

Catherine

Feb 11, 2014

Matthew Heintz made the process of buying a new MDX very straightforward for my husband and learning how to take advantage of all of the fun features super easy for me (even with 2 young children along for the process). We went to 3 different Acura dealers in the Denver area and Mile High and Matthew were by far the best.

Sheryl

Feb 2, 2014

It was time to look for a new car. We previously owned a TL SH AWD and LOVED it! If you want great service and a person that is knowledgable be sure to ask for Brandon. Brandon worked with us for about a month, found us the right car and tonight I am driving off the lot in a new TL tech!

Kenny & Teri

Jan 27, 2014

We've owned our 1998 Acura TL for 12 years but since the mileage was getting close to that 100k we decided it was time to look for a replacement. Our search started on Cars.com. An Acura RL with very low miles listed at Mile High Acura seemed like something we were interested in. Upon our arrival we met our salesman Matthew Heintz he was outstanding throughout the entire process. He took the time to explain the differences between the Acura RL we were looking at and compared it to the Mercedes, Audi and BMW models we were also considering. But once my wife drove the RL it was all over. The entire experience from the time we arrived at the dealership to the time we drove home the new used car was a pleasant.

Peg

Jan 21, 2014

Purchasing my RL-X from Matthew Heintz was fun and easy! Mile High is an excellant place for sales and service.

RJ

Jan 17, 2014

I've owned a Honda Pilot for years but was curious about the Acura's but had never looked at them. Fortunately I found Matthew Heintz, who showed me both the new Honda's and Acura's and was immediately taken with the Acura MDX. I think it will be the best car I've ever owned.

RayB

Jan 13, 2014

Brandon was a very genuine and sincere salesman that made my car buying experience a first rate experience. I would highly recommend purchasing another vehicle through Brandon and mile high acura. The overall time it took to purchase the vehicle was pleasantly fast and efficient.

Macky

Jan 10, 2014

Matthew made my day today. We purchased a new RDX and I didn't make him too crazy. There was absolutely no pressure from him and we are very excited about our new purchase. I am certainly referring all friends and family to him.

Reggie V.

Jan 3, 2014

Excellent service by Matthew Heintz at Mile High Acura; Very knowledgeable of the technology and patient in teaching us the many features of the vehicle! He made car buying which is typically difficult a pleasant experience Great Customer service

bill

Dec 18, 2013

Matt did a great job! Very knowledgable and professional. Excited to drive my new ILX.

RDX Buyer

Dec 15, 2013

The experience at Mile High Acura and working with Matthew was great. I woke up this morning with the idea that I might want to trade in my 2008 RDX for a new one and they made the process so easy and the price so good I couldn't pass up the offer. I will recommend the dealership and Matthew to my friends, I couldn't be happier with the process overall.

Sage

Dec 10, 2013

I just had one of the best shopping experiences ever - and it involved buying a car! Matthew was very attentive - listened to everything I said about what I was looking for in a car and then walked me through the features of the car in detail. He knows his "stuff" inside and out and had an answer for every question. He was very good about asking if I had questions and then addressed all of them. The paperwork process was painless and I was quite surprised about how little time it took to trade in my car and buy a new one - 3 hours from start to finish - when I came in not really knowing if I would buy one or not. There was no fooling around with numbers either. He gave me a deal I could live with and I got an excellent car for the money. I will definitely ask for Matthew the next time I buy an Acura.

BillH,

Nov 20, 2013

We just bought a new Acura MDX and were very satisfied with the customer service we received from everyone at Mile High Acura, especially Matthew Heintz. It was hard for us to make up our minds but, with Matt and Cameron's help we finally did it!!! The car looks great with the added roof rails too. Thanks to everyone!

Bonnie Peterson

Nov 3, 2013

Erick Traeber was an excellent sales person. His attention to detail was great. Due to Erick's help we purchased our new MDX at Mile High Accura.

Monica O

Nov 3, 2013

I came into the dealership and did not intend on purchasing. Brandon and David made my purchase easy and they were a blast to work with. They worked with us to get something in our price range and were not pushy at all. I never thought purchasing a car would be so much fun ! Come down to Mile High Acura to purchase your next car!!

RN

Nov 3, 2013

Easy and very nice Experience. The best we have had in years in any dealirship!

Doug

Nov 2, 2013

Brandon was a very professional salesman. I would recommend Mile High Acura dealership and Brandon to anyone. They made this a very enjoyable experience.

BobJ

Nov 1, 2013

I dealt with both Matt and Peter on this visit, and found both to be extermely professional and knowledgable about the RDX I was looking to purchase (I did end up buying a 2014). They were able to answer all my questions and throughly explain things. There was no high pressure tactics, and the process of buying was very simple and streamlined. Everyone at the dalership acted in a highly professional manner, including the business manager. I highly recommend this dealership, and in particular these two salesman.

Matt

Oct 31, 2013

When we first walked into Mile High Acura we were just shopping, we were greeted by Peter Fischer and he completely understood we weren't looking to buy that day and we're shopping around. Peter explained everything about the RDX that we were interested in. On our second visit Peter allowed us to take a test driving dealing with our brand new baby crying in the back seat. He understood we were still a month away from buying. When we were finally ready to buy Peter was very helpful explaining everything as we went through the process.

Rodger Moeller

Oct 30, 2013

This is the second new car I have bought thru Matthew Heintz in 10 years. It is always a satisfying experience when dealing with Matthew and Mile High Acura.I always recommend Mile High Acura and Matthew to all my friends.

linda moore

Oct 28, 2013

Cameron Morris at Mile High Acura was an outstanding salesman. He was attentive without being pushy and stayed in touch with me (the right amount) throughout the process. He did a great job on demonstrating the features of the car. Both during the looking process and after the sale.

Julie and Peter

Oct 27, 2013

Ten years ago we bought our first Acura TL through Matthew Heintz. It was such a good experience back then that we came back again today to buy our new 2014 RDX! We appreciate his professionalism, humor, laid back demeanor and his superb knowledge . He was never pushy and negotiating was painless and fair. He exceeded our high expectations and he even refused the extra tip we wanted to give him for his excellent service and time! We will not hesitate to recommend him if anyone wants to get an Acura/Honda. We will definitely come back to Matt for our next purchase in ten years ;0). Thank you, Matt...We love our new car!

George Heeden

Oct 24, 2013

I am very impressed with all aspects of Mile High Acura. Both Aaron Kilpatrick and Matt Heintz are very knowledgeable and very helpful. i love the RDX. Purchasing the vehicle was very easy. Thank you very much for the experience.

Mark & Evelyn

Oct 21, 2013

Our Acura MDX purchase experience with Matt Heintz was excellent. He was informative, thorough and timely. We wouldn't hesitate to work with Matt again on another Acura purchase. - Mark & Evelyn Gallant

Ron and Karen

Oct 18, 2013

Excellent customer service from Branden. Great product knowledge ! Enjoyed the whole process.

Sue's Hot MDX

Oct 15, 2013

Just bought our first Acura at Mile High Acura in Denver, CO. Our sales person was Matthew Heintz. From the time we walked in the door until we drove our new MDX out the door, it couldn't have been any better experience. It's always a dread to face the process of buying a new car, but this has to be the best experience we've ever had in purchasing a vehicle. Matthew's knowledge of the MDX was at the top, and such a gracious and very detailed man. Best of luck to Matthew and Mile High Acura!!!!

Carl Schurman

Oct 14, 2013

Branden was very easy to work with. He was very attentive and knowedgable.

John Brewer

Oct 14, 2013

Matthew Heintz was extremely helpful in the sales process. Very informative and patient. He made the overall buying experience positive. We will definately come back in the future to buy our Acuras at Mile High. Thanks John Brewer

"RDXOwner"

Oct 11, 2013

Just bought a brand new 2014 RDX, working with Matt Hines was pleasant and informative. He answered all my questions thoroughly. His candor was much appreciated in an industry that is usually not forth coming. Will be keeping this car shiny and new with their help. Thanks Matt!

Daniel K

Oct 10, 2013

The dealer representitive was very helpful, sharing other buyer's experiances, option/upgrade pros and cons and making the purchase of a new car an enjoyable experiance.

Robert Wingo

Oct 10, 2013

Great service! Branden made everything easy. Courteous, clear, and concise!

rotarygirl

Oct 10, 2013

I purchased an Acura RDX2014 in July of this year. I love my new car and the buying experience was painless because of my great sales person Matt Heintz. I believe that I put off purchasing a new car for as long as I did just because my previous experience with my last car at a Toyota dealership was so terrible.I feel lucky that when I dropped by to just look that I was met by Matt. It took me a little time to make up my mind on a car but when I did Matt was there to guide me through the process. When I picked up my car Matt took as much time as I needed to get acquainted with my new car and he really knows the product inside and out.The price was good and my trade-in value was more than fair. I will certainly always recommend Matt when friends and acquaintances are in the market for a new car.

Leland and Donna Winters

Oct 9, 2013

Branden was cordial, pleasant, well informed, and easy to work with. I Would deal with him again.

S. Kim

Oct 8, 2013

Worked with Matt Hienz from Mile High Acura. I cannot say enough how professional and nice he was. Matt truely went above and beyond to earn my trust and the sale of the 2014 MDX. I would recommend anyone who is looking for an Acura to give Matt Hienz a call.

Ansh

Oct 7, 2013

The process was fast and easy. I got the best quote possible and the entire service was excellent. Thanks you Brandon and Richard.

Kevin D

Sep 28, 2013

We came in to look at a new car and ended up leasing a TL-AWD, Cameron Morris helped us and he was great to work with. This is our third Acura and we always use this dealership. Highly encourage you to drop by and see them.

Carol

Sep 26, 2013

Matt was terrific in showing me all the features of the RDX. He found me the perfect color and options that I was looking for. I know it's going to be a great car for me for many, many years to come.

Big Guy

Sep 23, 2013

I bought my car from Matt Heintz at Mile High Acura after reading some reviews that spoke very highly of his customer service. My experience was equally good. Matt knows his product and his style was very relaxed and helpful. He couldn't have made the buying experiece more of a pleasure.

melinda

Sep 22, 2013

The buying and service was fast and all questions were answered in good detail. Both matt and branden explained the technology of the car process clearly and simply. Lastly, the paper work was in order and assitance with the paper work was exceptional.

Bonnie

Sep 21, 2013

I would definitely recommend this dealer to a friend. Matthew Heintz did such a thorough and wonderful job introducing me to the Acura MDX, I was fell in love with car and nothing else was comperable. The rest of my experience with this dealership was very similar. They are friendly and very pleasant to work with. I am very happy with my new car!

Jim & Pam

Sep 21, 2013

Mathew Heintz was fantastic demonstrating and explaining all the operations of our 2014 MDX. His patience and thoroughness was extremely helpful, now we just need to become comfortable using all the systems this car offers. Mathew was so fantastic demonstrating the RDX and MDX to both myself and my wife. We never felt any pressure at any time in the buying process and he gave us all the time we needed, which was considerable. We ended paying a price we felt was fair and received a trade in on our 2011 Subaru Outback which made the whole process work for us We would definitely recommend Mathew and Mile HI to anyone interested in taking a look at an Acura Pam & Jim Starr

Stacy R

Sep 21, 2013

Cameron Morris was very helpful and made the experience easy and painless. I leased with Acura prior, and decided to go with them again based on the good experience before. I would highly recommend this dealer, as well as the cars in general.

Happy MDXer

Sep 20, 2013

I have purchased and leased multiple cars at Mile Hi Acura and have had a great experience every time. They are straight forward and work with you on what you want to accomplish and work as a team which i really appreciate. They worked to get me in my new MDX in the price range i was looking for and i will continue to bring my business back! I worked with Matthew and Peter - both were extremely helpful.

Sandy245

Sep 17, 2013

I believe that we were treated fairly and not pressured. Cameron followed through very nicely with letters and did not bother us when we had a death in the family. Was very honest and did not make us feel silly. I enjoyed working with him.

DaleM

Sep 14, 2013

Just bought a new 2014 RDX. Matt was awesome! He made the whole process painless. We're very happy and look forward to owning our new Acura!

Tom

Sep 10, 2013

Excellent experience. Matt was very helpfull in getting us aquainted wiht the car functions.

Becky

Sep 4, 2013

We really enjoyed dealing with Matt at Mile Hi Acura, He really took the time to go over everything and was very patient with us. (we couldnt decide on the color of the car!) He really knows his stuff! It was a pleasure.

Joe

Aug 31, 2013

Great buying experience as always! Fast, friendly, easy. It's worth driving a couple hours from my home to buy from him.

Paula

Aug 31, 2013

Erik Traeber, at Mile High Acura, was efficient and helpful. I recomment Mile High Acura whole heartedly.

Sohana Arni

Aug 31, 2013

Just bought a new 2014 RDX from Mile HIgh Acura and had the best car buying experience to date. Our Sales Consultant, Matt H, made the experience easier than thought possible. In fact, we started at the competitors company, had a not so great experience, and came here after and we ended up purchaing the car. He did a great job and the transcation took roughly an hour. I would truly recommend Matt and Mile High Acura without a question.

Ben

Aug 30, 2013

I visited Mile High Acura on a whim over my lunch. Immediately upon entering the building, I was greeted by Cameron Morris, who proceeded to help me in making my decision on which car I wanted to get: The 2014 RDX. After a test drive, a few follow-up phone calls, another test drive, and a rather painless leasing process, four days later I was driving away my new RDX. Mile High Acura has my business.

randyjanp

Aug 29, 2013

We recently purchased a new 2013 Acura RDX. The sales team we worked with was Matthew Heintz and Randy Schmuki. We had purchased a vehicle from Matthew in 2007 that was a very positive sales experience. Since then Matthew checked in with us regularly, and the service department has been very good. On this purchase, both Matthew and Randy tended to our needs (vehicle and financial) in a friendly professional manner. All vehicle questions were answered fully. And even though we postponed our purchase a couple of months, both worked with us in a great way throughout this time. We are now a 7 year customer of Mile High Acura, and have enjoyed working with the sales team on multiple occasions.

graceacuraowner

Feb 24, 2013

Impressed with service from initial phone call for appointment, to picking up my vehicle the same day. Fast, efficient and professional handling of warranty work performed on my Acura. After having owned a Honda for many years, I recently purchased an Acura and love it! I am now a big fan of Mile High Acura. Keep on doing a great job and I will keep coming back...

kptemple1

Jan 18, 2013

It was a real pleasure to purchase a new car with Matt Heintz. I found the dealership through a group buying service and when my wife and I arrived, Matt was introduced as our salesman.We were not committed to buy but very interested and Matt made the sale. He was very thorough with an explanation of every option, operation of the advanced systems and assessory options.Later we linked up with Brittney Waters as a service representative to purchase and install assessories. She was great!Thanks to both, it was our pleasure!

graceacuraowner

Jan 16, 2013

Recently purchased a used Acura and after this super cold (Bronco playoff) weekend, I discovered that the original battery needed to be replaced. Fortunately, the car was still under warranty so the new battery was covered! Service department was great and took care of me right away. I called in on a Tuesday evening and the service was completed the very next day! Don was very courteous, efficient, helpful and professional. What more could one ask for? It was a real pleasure to deal with the folks at Mile High Acura! Many thanks!!!

Dkirkwood

Jan 14, 2013

I was very pleased with the new car buying experience provided by Matt. I have never been a big fan of the process of buying a new car and he made it as easy as possible. The customer service was outstanding. He was very respectful and helpful during the whole time. I loved how he brought the car into the showroom and went through every feature in the car. He programed the car settings, blue tooth, etc. They he called me several times after the purchase to make sure everything was OK and if I had questions. He did everything he could to give me the experience I was looking for.

Glowes

Jan 7, 2013

Working with Matt Heinz was a real pleasure, his demeanor and attitude was just wonderful. I never felt any pressure and he was able to answer all my questions and worked with me to get the right RDX. His knowledge of the vehicles and the functionality of the technology was a bonus, he spent over an hour with me making sure I understood how everything works. He really does go above and beyond which made this experience so easy and simple. The vehicle is all I expected and then some, I'm really pleased at the performance and comfort of this 2013 RDX, we are really enjoying it. When I'm ready to purchase again, I will be looking Matt up for his help. I do want to add that the entire dealership was warm and friendly, everyone we met was exceptional.I recommend this dealership.

chardmay

Jan 5, 2013

I worked with Matt on the purchase of a new MDX in December 2013. Overall, the experience was first-rate. Matt was very helpful and knowledgeable and made the whole experience easy. We didn't have to argue about the price or the accessories (which I hate). I'd recommend Matt to anyone looking for a good car buying experience.

tswalker5

Dec 12, 2012

This was my WORST car buying experience ever! It took me 7 hours to leave with my truck. Unless if you plan on going there and bowing down to these turds don't expect any kinda respect whatsoever! It took 4.5 hours after the deal was finalized and agreed on. This dealership is the most unorganized dealership I have ever stepped foot in! Way too much standing or sitting around, especially since they were extremely slow on this day.ALSO!!!!! WATCH THE FINANCE GUY!!! He was trying to sell me a warranty and would switch my interest rate on his computer screen to a much lower rate to make the payment seem not so bad and switched it back when I asked what my normal payment was! THIS LOOKS FRAUDULENT TO ME!!! I will be contacting Honda Motor Company about this finance guys tactics! His name is Georges "G" something. I HIGHLY RECOMMEND STAYING FAR FAR AWAY FROM THIS JOKE OF A PLACE!FYI: The Service Department is excellent to work with!!!!!

Schmeeckle

Dec 6, 2012

After months and months of trying to decide what new car I was wanting to buy and all the researching cars and dealers, via internet & visiting dealerships, I was most impressed with the timely and concentrated response I recieved from Jonathan Fruend at Mile High Acura. Jon and the whole staff at Mile High Acura were very friendly, accomodating, and great to work with. I would highly recommend Mile High Acura to anyone looking for a quality vehicle in a friendly, no pressure, no gimmick, dealer. I love my new 2013 MDX! Thanks Jon! Pam Schmeeckle

CaitCole

Nov 9, 2012

I recently bought a 2009 Honda CR-V through Matt Heinz. He was recommended to me, and it turned out to be the easiest car-buying experience I could have hoped for. There were many clean cars for me to chose from, and when I did select the CR-V, everything from the test drive to the financial paper work was a breeze. Matt got me a great deal within my budget, and the friendly and informative finance guy, G, answered all my paperwork questions with detail. Overall, great experience. I have told all my freinds to buy their next car through Mile High Acura!

juice2615

Oct 28, 2012

Matt took an interest to make sure the car buying experience is a positive one for his customers. He went above and beyond to make sure I was comfortable getting the settings correct witht he gadgets on the car while it was well after closing time. He will be my next car sales person as well, when I'm ready for another car.

jim.johnson.3557440

Oct 19, 2012

Matt was helpful during our car search. He found out what we wanted and gave us time to make our decision. We are very happy with our MDX.

schellii

Sep 29, 2012

I recently purchased a 2013 Acura RDX from Mile High Acura, my second vehicle from this dealership group. Everyone I worked with from sales to finance was extremely professional during every step of the process. I worked with Matt Heintz to obtain the vehicle I purchased. Matt is by far the best salesperson I have ever worked with and I would definitely utilize him for future purchases. He is so knowledgeable and helpful in explaining various features and answering questions. In addition, I really appreciate his follow up after the sale.

doson.kong

Sep 18, 2012

Purchased a CPO 2010 MDX where Matt Heintz made himself available to assist after I had researched the model/color on the Internet in advance and showed up to the dealer without an appointment. The overall purchase went very smooth as Matt did a great job going to bat for me with his Sales Manager on my trade in and price. As you will see on his profile, he has been with Mile High Acura for a long time hence brings great knowledge and experience when it comes to the Acura product line and the sales process. Matt was very courteous and professional and did a great follow through as far as reviewing the car features. I would recommend anyone buying from Mile High Acura to ask for Matt when buying a car!

jnpeterson

Sep 13, 2012

We are so pleased with the purchase of our new Acura RDX! Matt Heintz, the sales advisor who assisted us, was so patient; plus, he really knows the important details of the Acura cars. The RDX is an absolute pleasure to drive. Previously, we had purchased a new Hyundai Santa Fe which we owned for 6 months, but returned it to the dealer after we had numerous mechanical problems. We couldn't be happier with Mile High Acura and Matt!!

rita gopal

Aug 3, 2012

Great customer service, we have bought 3 cars from this dealership and Matthew helped us each time. We would recommend that when they come to this dealership they should have Matthew help them. He has a great deal of knowledge about the cars and he was a pleasure to work with.

skilbrej

Jul 27, 2012

MYTH: Everyone loves a new car but everyone hates the process of buying one. Mile High Acura debunks this myth. My first experience was the purchase of a TSX in 2007. There was no pressure and the staff went through everything piece by piece and we didn't move on until all my questions and concerns were answered. Over the next 5 years I serviced my car at the dealership and everone always greets you with a smile and recognizes you from before and they even remember personal details about you even though I was only there once every 6 months. Now it's 2012 and it was time to trade in my still perfect TSX for something new. I evaluated every vehicle manufacturer and more than 15 dealerships with what they had to offer and I kept coming back to Mile High Acura because I felt very comfortable there and, more importantly, I trust the staff to treat me respectfully and fairly. Now enters Amanda Sittner, a wonderful addition to the team that I hadn't met before. She led me through every step of the process with clarity, precision, and had my best interests in mind when explaining different models, features, packages, etc. I ended up purchasing a 2013 RDX which I absolutely love. For me, the service is just as important as the vehicle. Ask yourself this, "besides family and close friends, who can you really trust?" For most of us that is a very short list but I'm proud and outspoken to have Mile High Acura on my list!

LBerquist

Jul 5, 2012

In the last thirteen years my wife and I have purchased three vehicles from Mile High.We consider ourselves competitive buyers and visit other dealerships for pricing.From our very first visit to Mile High, Matt Heintz has been the salesperson we have dealt with. We cannot say enough about Matt's courtesy, patience and knowledge about the product he's selling. We thank Mile High and especially Matt Heintz for the service and products they have provided us over the last thirteen years. Lincoln and Lois Berquist

lwelner

Jun 26, 2012

I've bought (3) TL's from Matt Heintz so far. He is extremely professional, and knowledgable. He has an unbelievable amount of knowledge of all the Acura products. He can take very complex features and show you how to use them so they turn out to be pretty easy to use like the Technology package with my TL. I would highly recommend Matt to anyone interested in an Acura.

britter

May 30, 2012

We have done seven car deals with Matt. He is always very professional, pleasant and accomodating to work with...I hope he stays at Acura forever.

mgromann

May 16, 2012

Great Customer service. Car was ready when promised. Negotiating final price was easier than anywhere else I have purchased a vehicle.I would recommend Mile High Acura to anyone.

vietlife84

Jan 31, 2012

Found the car that I wanted , friendly customer service , Matthew heintz was very helpful throughout the whole process, I'm a happy buyer and will recommend this dealer to other friends. Thanks again.

ZT 2012

Jan 18, 2012

Amazing experience again! Friendly! I worked with Mattew Heintz. I need a good/reliable car for work immediately. I was busy, so all we did was through emails described what I wanted and what kind of financial condition I had. Through several emails to understand what basics information I could provide and what he could provide, I got MDX and drove away happily. He is amazing/professional hard worker. He is so honest, reliable and anything I could say to just thank him to help me out. I felt extremely relaxed with all my decisions (because he described everything that would benefit me in both short term and long term under the conditions I am facing now).THANK YOU MATTHEW H. YOU MADE MY LIFE SO SMOOTH!Spcial Thanks to Matthew from Sue Tsai

MPH121

Jan 7, 2012

This was my second car purchased at Mile High Acura. Both times the experience was exceptional. My most recent purchase was a 2007 TL and Randy was my salesman. Randy was knowledgeable and took the time to explain many of the car's cool features. He never made me feel pressured to buy the car. He wanted to make sure all my questions were answered prior to making a decision. If you are looking to purchase a new or used Acura, work with Randy at Mile High Acura. You will not only be satisfied with your car, but you will enjoy the people that sell it to you.

hjlieber

Dec 31, 2011

Mathew Heintz was our sales associate. Mathew was extremely courteous, friendly and professional. Mathew took a lot of time at delivery to thoroughly go through the features and functionality of our new Acura TL. Robert Groves was extremely helpful during the brief negotiation period and also very pleasant and professional throughout the entire experience. Luke Lucas was very experienced in the finance department during our leasing paperwork, and was also very timely(very appreciated) in getting through the paperwork and into our new car. We will recommend our friends and family to Mile Hi Acura and to these professional gentleman now and in the future. We will also go out of our way to have our vehicle serviced there, even though there are closer dealerships to our home.

aloebis

Dec 20, 2011

Matthew Heintz is a true professional. I came into Mile High looking for a used Acura and Matthew was extremely helpful in walking me through the used inventory available. I was very pleased and surprised at the number of vehicle options that I had. He was very helpful and did not pressure me into making a decision. I decided to purchase a 2006 TSX for a VERY reasonable price, and to this day have no regrets. I will definitely be coming back to Mile High for any new or used car purchases. Overall a very good experience from both Mile High and Matthew Heintz. Highly Recommended!!

dmhughes

Nov 21, 2011

Matt was very low key, helpful, professional to work with. No tough sell, worked with us to make sure he understood what we wanted, offered some options, and focused in where we wanted to spend our time. Very positive experience.

Christine Hoefler

Nov 18, 2011

I had a very good experiance dealing with Ron Green. He was not pushy and was very professional. I did not plan on purchasing a car that day, but was made to feel comfortable enough that I did purchase a car.

Jacqueline Beem

Nov 14, 2011

My car buying experience with Corey was great. I told him what I wanted and he got me the perfect car. I am very happy with my RDX it is the right fit for me. The dealership is one of the best in town and I would send anyone there who is looking to buy a new car.Thank you!

mliley

Nov 7, 2011

Working with Matt at Mile High Acura was a great experience. My wife and I were initially looking at a different car, when we decided to stop in a look around. Matt was very helpful from the start. We felt no pressure as we test drove the car, and had our questions answered. It was because of this experience we drove off in a new MDX. Thanks Matt!

cszeflert

Oct 31, 2011

Ron was one of the best car salesmen my husband and I have every dealt with. I would definitely come back to this dealership just to know that such a person like Ron was there. He was knowledgeable, answered all out questions, and worked with our schedule.

sparky01

Oct 31, 2011

Matthew Heintz was a wonderful salesman. He made the process comfortable and easy. He was available for any questions I had day after day. I will send other possible customers his way, knowing that they would be well taken care of.

natdaniels

Oct 29, 2011

Being the indecisive Libra female that I am- I felt extermely sorry for any salesman that had to deal with me during my 2 months worth of recon trips. But I met my perfect match- MATT Heintz at Mile High. I bought my first honda from mile high ten years ago and had a great experience then. But working with Matt as far more than what I expected. The first day I went to research some cars, I was greated by Matt. Not only was he cute, he was professional, knowledgeable and most of all patient! Matt let me test drive several cars. He kept in touch during my weeks for research, but not in an annoying way- it was super refreshing. He was honest with me about all of the cars on the lot, and did not pressure me too look at more expensive cars. Needless to say I finally made my decision on October 6th at 9pm right as the dealership was closing... Matt and Luke (the finance manager) stayed there until 11pm while I figured out my next steps. The next morning I was greeted with hot coffee, a fresh set of paperwork and an AMAZING interest rate considering my subpar credit score - thank you Robert Graves! Matt educated me on my vehicle before I left the dealership and has been in contact since. Matt is a master of his craft. I know my TL will last long but if I am ever in the market for an upgrade, I will only work with Matt and Mile High. Sincerely, Another happy customer!

ryanvtruong

Oct 5, 2011

I have a 2010 Acura TSX purchase from this dealership. The car and price are great. very good deal. Thank you Mathew for helping me found a great car. thank....!

bacastro

Oct 2, 2011

Matthew Heintz took the prerogative to call us a few months before our lease was up, in order to review our options. We stopped in and he made us such a great offer on a new lease, we couldn't refuse. We walked off the sales floor with a new car and a lower monthly lease payment than our "old" lease. The icing on the cake, and really one of the top reasons we will return to Acura, and specifically to Matthew, is that he drove an hour each way to our home to drop off a loaner while he returned with our new car to the dealership to have all the accessories installed. Six hours later he was back to pick up the loaner and deliver our finished MDX. Service above and beyond!!!

jbozin

Sep 29, 2011

Corey and the Mile High Acura provided:- provided very good service- knowledgable about the various vehicles- patient and not pushy about selling a car- great attitude towards selling carsGreat service department as well!

TigRae2

Sep 29, 2011

We were very pleased with our experience with Mile High Acura and in paticular with our sales person Matthew Heintz. Matthew took the time to awnser all of our questions and show us what we were getting and what the pricing was upfront. He also took the time to after the sell to go over all the features of the vehicle. He made the process of our trade-in painless. Of the twelve vehicles I have purchased from a dealership this was by far the best experince my wife and I have had. No hidden costs no pressure just upfront pricing while awnsering all my questions. I would happily refere Mile High Acura and Matthew Heintz as a sales person to anyone looking to buy a vehicle.Don

jvt

Sep 20, 2011

It was comfortable to enter...Matthew talked openly and answered questions clealy and frankly...There was not alot of dickering back and forth... we got to a value they were good with and a value I was good with quickly and easily...Matthew is very knowledgeable about his product and good at communicating that information.

georgetezak

Sep 19, 2011

Great experience at Mile High Acura.Ron Green was very cordial and professional and at the same time very personable.I would definitely purchase a vehicle again from this dealership.I had a very stress free experience from the just looking phase through the final purchase. Everything I was promised at the beginning of the deal remained the same with NO unpleasant "surprises." Thanks Ron you were great!!!

jwchristy

Sep 19, 2011

Mile High Acura consistently delivers a great customer experience. The people involved in the process are informative about the options that a customer has without being pushy. The salesperson that I work with has been very flexible around my schedule, bending over backwards to accommodate my needs.

Cecil Stushnoff

Sep 15, 2011

Randi provided a very pleasant non obtrusive and informative opportunity to examine and test drive the car. He responded to our questions in an honest and direct amnner and did not play games with high pressure sales tactics like many other car salespeople we have encountered.

leocollier

Sep 2, 2011

When My wife and I went to the Acura dealership, we had not planned to buy a car. We were looking at different cars at different dealerships that we wanted to consider. Acura was on our list. John met us at the door with a very pleasant personality and showed us two vehicles. He was very thorough in explaining all the features, including safety features. Then we went for a drive and he continued to talk about all the good features the Acura has. After we returned to the dealership, we went to his desk and he showed us a comparison with other vehicles we were considering and we decided to stop looking. We made Acura our choice. John did a fantastic job convincing us that our Acura was the best choice for us. Also, after the sale John followed up with us to find out if we needed any further instructions of information. And, he offered to assist us at anytime if we needed information or assistance. Also, we had some items added to our vehicle and he followed up to insure we were taken care of. The service and treatment we received from John was the best we have ever received from a Car dealership in over 50 years. John should be commended for his knowledge of the vehicle and excellent and friendly personality in dealing with people.Jean did an excellent job handling all the documents required to finalize the deal. More documents were required than what is required to get a mortgage. However, Jean took the time to explain each document and he was very patient and friendly. Also, he extended the sales process by convincing us to purchase the extended package for our vehicle. Jean did an excellent job explaining and completing these documents. He too should be commended for the excellent job he did with us.Brittany did an excellent job scheduling and completing the additional items we had added to our vehicle. She too is very friendly and committed to making customers feel comfortable and good about the high level of service your dealership provides.Acura should be very proud of these employees and commend them for their contribution to the success of the dealership.The Sales Manager Bryan was also very friendly and pleasant to work with. He too should be commended for his dedication and commitment to the success of Acura dealership.

bobbanta

Aug 16, 2011

We bought a new Acura MDX for my wife through one of the big-box club buying programs. We have long-preferred this method because it takes the negotiation out of the car-buying process. Once you know, to the penny, how much your car will cost, then your interaction with the sales staff becomes much, much easier.Matt Heintz made the process even more customer-friendly by telling us all about our car, showing us the multitude of features it offered, and letting us take a test drive that put the vehicle through its paces. All the while, never once did we feel like he was trying to "sell" us on anything. The lack of high-pressure was a welcome respite from the typical car-buying experience.I would highly recommend the buying experience offered by Matt and the sales staff at Mile High Acura.

johanylee

Aug 16, 2011

Matt is the most professional car salesman I have ever had the priveldge of doing business with. His attention to detail and customer service far exceeds my expectations! Will most definitely do business with him in the future. Thanks Matt!

dhisser

Aug 2, 2011

Want to commend the Mile High Acura service team for their exceptional and courteous service recently delivered to me and my family. Particularly want to recognize Brittney Waters for somehow squeezing us in to her same day service log and not only diagnosing the problem, but providing a same day fix. We were traveling through the area from out of town and were in a pickle with a major breakdown. Brittney was incredibly accommodating despite a service schedule that was fully loaded. We couldn't be more pleased with the outcome and are raving fans of Brittany and the Mile High service team! Extremely well done!

ffhicks2

Jul 27, 2011

When I arrived at the dealership, Mr Green greeted me with a warm, and friendly smile. He was very professional, in his approach, and within a few minites, information was being gathered inorder to properly assist me or direct me to someone else.

rfriars

Jul 27, 2011

On 7/23/2011, I visited Mile High Acura to purchase a '11 Acura MDX. The salesman, Randy Schmuki, was one word...."Outstanding". He was knowledgeable, friendly, and had myself & my families best interests in mind. The experience was painless, and Mile High Acura has gained a customer for life. I would highly recommend anyone that is in the market for an Acura to visit this dealership, and reach out to Randy or any other sales people at Mile High Acura. They will not be dissapointed.Ryan Friarson

jmwelch71

Jul 26, 2011

I am giving this review to Matthew Heintz and Mile High Honda, because we had a very good experience buying our new Honda Accord Crosstour even on a busy holiday!

kathyhhouck

Jul 22, 2011

Matthew was very good at helping first decide which car would be best for me, and whether I wanted a used 2010 or a new 2011. He explained the advantages of Acura over a couple of other brands I was considering.He also explained car features and helped set up my cell phone more than once.Plus he is a fun and upbeat person.

JamieLA

Jul 21, 2011

I went to Mile High Acura with my eyes on a beautiful 2009 TSX and left a happy customer. This was my first vehicle that I was purchasing on my own and I was quite nervous about the overall experience. However, I was able to enjoy the experience as I was treated very well and received great service from John and the rest of the team. I feel they made the experience as comfortable as possible and I was able to leave the dealership with my mind at ease. It's been about two months and I am STILL very happy that I chose Mile High Acura.

rzombie

Jul 19, 2011

Purchased a low mileage TL from Matt Heintz. Matt provided excellent customer service and continues to answer my follow up emails/general questions, even after the car purchase. His knowledge of the car and its functions was very evident - most of the car salesmen I spoke to (at other dealers) while looking for this type of vehicle were technically challenged. Because Matt didn't act like the "stereotypical" car salesman, he made the car purchase as painless as possible. Great job Matt!

skysooner

Jul 19, 2011

My wife and I were looking for a new vehicle and had narrowed our initial list down to 5 or 6 vehicles based on Consumer Reports studies. We were partial to the Acura based on a driving experience a couple of years before. John greeted us as we walked in, showed us a car and had us in a demo in about 10 minutes with no problems. He explained many of the details of the different levels of car avaialable in the Acura MDX and took us on a demo drive that highlighted the benefits of the car. He also provided us a brochure that we looked at later. We also liked the explanation of how the "negotiation" worked (basically a set price over invoice) that made it very easy to make the decision later. After test driving a few more cars, we narrowed it down to two. We test drove the other car and were not impressed and returned to Mile High Acura. John again took us on a test drive and that was the final point in our decision. The sales, financing and the post-sales experience have all been terrific so far.

edsue.zinn

Jul 18, 2011

Randy, our salesman was very helpful and informed about the car we bought. He demonstrated a lot of the features and put us at ease during the process. Evan Lucas was friendly, efficient, and explained all the paperwork we went through. The sales manager was nice also. The only thing we would have changed is the length of time it took to complete our purchase.

arahm24

Jul 14, 2011

Mile High Acura has serve my family for 16+ years. Their customer service is exceptional from the first time you buy to the 9th. Eric Traeber is our Acura salesman, he always caters to our needs and is extremely helpful in making sure we buy the vehicle that best suit our lifestyle. Eric makes sure you understand every step of the process to help make your experience is a success. From the service department to sales floor Mile High is the place to buy a new or used car.

james_ross

Jul 13, 2011

My comments have been submitted in an email directly to Mathew Heintz. I submitted them in this manner due to problems I experienced in trying to do it within this form.

RandySueB

Jul 12, 2011

I began working with Erik at this dealership in 2000, when I was ready to purchase a new car. Then again in 2007, and now for the purchase of my 2011 MDX. I don't like the back & forth bargaining process, and have felt that the dealership has been fair in our dealings. I never felt like I didn't get the best deal possible.

kharvey

Jul 11, 2011

From the time I walked in I was treated very well and not pressured at all. Everything was explained clearly and quickly. They added roof racks and washed the vehicle while I waited.

mmpope

Jul 11, 2011

I found my car on the website and sent an email to the dealership. Within 20 min I had a call from Brenda and we set up a time to do a test drive. Upon arriving I was greated by Randy who had the car pulled up and ready to drive. I have a 5 year old so I needed the process to be quick and easy. We moved the car seat in and went for a drive. I fell in love the car but was at a point that I needed to get my son home for a nap. Brenda and Randy arranged for me to be able to take the Acura home while an appraisal was done on my car. We were able to work through everything over the phone so when I arrived to purchase the car, the paperwork was done. I walked in, signed papers and took my car home. This process could not have been any easier. Every person I came into contact with at the dealership was kind and warm, not only to me but to my son as well. Buying this car was a fun and pleasant experience. I highly recommend Randy and Brenda, as well as Mile Hi Acura!

stevenharrell

Jul 5, 2011

Enjoyed my recent purchase form Mile High Acura. I worked with Matthew Heintz and he was a pleasure. Had good information about the entire line of Acura's and heled me to hone in on my particular selection. I recently had a minor service need that was promptly attended to by Matthew and the repairs exceeded my expetations. I would not hesitate to recommend Matthew to friends and family.Steve Harrell, Littleton, CO

greeneyes674

Jul 2, 2011

It was a pleasure to purchase my new RDX from Matt! In my initial test drive visit, he was very thorough in pointing out all the features of the vehicle and answering my queries. I was relieved when he understood that I was not going to be making a buying decision at that time and that I was only interested in checking out the RDX and going for a test drive that day. He didn't pressure me, try to hold me hostage or chase me out to my car as I was leaving...which was something that I had just experienced at another non-Acura dealership! When I decided that I did wish to purchase the RDX, Matt was great in all aspects...from reviewing my trade-in, the purchase price of the RDX, going through the options and all the paperwork, and finally, ensuring that the seat and key settings were synced, etc. Matt has been following up to see if I have any questions or if there is anything else he may assist with, and that is very much appreciated.I then returned a couple days ago for the installation of the options, and Brittany in service was also a pleasure to deal with. She efficiently processed the paperwork and had me on my way in a loaner vehicle very quickly. She kept me apprised of the status, then made sure that I was happy with the work that had been done.I highly recommend Mile High Acura, from sales to service and in-between. Thank you!

Kallee

Jun 23, 2011

This is the second new MDX I have purchased from Mile High Acura and I continue doing business with them because everyone at the Dealership and in the service department have always been very nice and helpful.

mikeman

Jun 20, 2011

I have purchased 3 cars from Mile High, with Matthew Heintz being our salesperson on all 3 of those purchases. We have found Matthew and the overall dealership easy to work with and honest. They have consistently provided excellent service!

ccalabrese4

Jun 10, 2011

We had been looking for a different SUV for the past few months, but my husband and I could not decide on which car and we had not really loved any of the dealerships that we had visited. The two main vehicles we had on our radar were the Acura RDX and the Nissan Murano. In the end, the Acura felt more reliable, the warranty was great (4 years, 50,000 miles from the day we purchased the 2010 RDX), and the car is so much fun to drive (I love the Turbo)! Matthew Heintz was great and definitely played a part in our purchasing the RDX the day we went in. He was nice, never pushy, and was very transparent and honest during the price negotiation. The attitude of other salespeople had turned myself and my husband off from other dealships, leaving us walking away feeling as though people were trying to swindle us. However, we never felt this way at Mile High Acura. We feel happy with the price of the car and the price of my trade-in, and are excited to have purchased my car from the Mile High Acura dealership since everyone is friendly, including the service people, and always willing to help in any way they can.

Linh_01

Jun 7, 2011

Mile High Acura's service department was the best I have ever encountered. Mark and the other service employees always took the time to explain the various services for my vehicle. They maintained a high level of professionalism, courtesy, and friendliness that I have not experienced anywhere else. In addition, the prices I was quoted and service recommendations were always fair and in line with maintenancing my vehicle given it's age and usage. In summation, the services provided for my vehicle at Mile High Acura were exceptional, and I would make a recommendation to anyone needing services or a vehicle to this location.

emanon256

Jun 1, 2011

One of the sleaziest dealerships I have ever been too! I went in to help me make a decision on my next car. After an hour when I had to leave, they put up a fight to get me to stay and kept giving me lines insisting I have to buy the car right now. Since leaving, I have gotten three postal letters, countless e-mail and phone calls, even after telling them to stop calling me. They keep using lines like, you have to come in today or your trade in wont be accepted anymore. They keep saying the are my friend, and trying to help me out, and then quoting numbers which are clearly inaccurate. I have looked at many cars in my search for my next car and this is the only dealership where I have encountered any pressure or any sleazy lines. I do like the car, but this makes me want to go elsewhere to buy it. After repeatedly telling them to stop contacting me I fell like I should be reporting to to the BBB rather than Dealer Rater.

cleveck

May 23, 2011

All of the employees are so nice and welcoming. I brought my 2003 Acura TL in for service and was greeted immediately by all of the service employees. I was pleasantly surprised that I did not have to take the courtesy shuttle, and the Mark Jarvis had arranged for a courtesy rental for me. Mark is always very attentive and makes sure my car is taken care of and I never have to wait longer than I am expecting. I know that my Acura is in good hands when I go to Mile High Acura. I highly recommend their service.

anesia36

May 19, 2011

Matt is an incredible sales person, and a valuable part of your company. We are return customers and will only deal with Matt because he always goes out of his way to make sure we are treated with the utmost respect and taken care of. He always has what we are looking for out and waiting for us to drive and choose between. The buying a car process has been a pleasure. Matt knows how to get us in and out of there with new car keys in hand better than anyone I've ever dealt with. My husband and I will only deal with him, and only at the dealership in which he resides. Mile High Acura should feel lucky and priveledged to have such an amazing person working for them.Anesia Sheffield

10schix

May 17, 2011

Best "car dealer" experience I have had. Quick, friendly, straight forward and I was able to drive off with exactly what I wanted at the price I wanted. Follow up was great, I actually felt like they were interested in my business long term, not just for this one sale. I will be a returning customer.

ghusney

May 16, 2011

We have used Mile High Acura for many years now and keep purchasing our cars there because of the outstanding service and personnel at the dealership. Follow-up service and car maintenance service is high quality and performed in a timely manner.Corey Robertson accompanied me to test drive several models and did a very clear and concise job explaining the features of each. When I picked up my car he did a very thorough explanation of the features and has followed up to make sure everything is working well. I will meet with him again this week to fine tune some questions I have.Yuri (head of dealership) always gives us a lot of personal attention and makes sure we are happy with our new car decisions. Randy Schmuki (sales) made sure that I had all my paperwork in order (handled by Robert who did a great job) and explained the different features of the 2 models I was considering. He has followed up to see if I am enjoying the car so far or need anything.We have referred several friends over the year to Mile High and this dealership has a very good reputation in the Denver area.

pennyreed

May 16, 2011

My husband and I recently purchased a new 2011 MDX from Corey Robertson at Mile High Acura. Corey was extremely knowledgeble about this vehicle, as well as very friendly and professional. He spent plenty of time explaining how everything worked in the vehicle and setting up personal preferences for me, which was really nice. I didn't need to come home and read the manual for hours trying to get everything set up. We were also introduced to the sales manager, service dept., and the finance gentleman, and they were all very friendly as well. The entire experience has been great, and we would highly recommend Corey and this dealership to friends and family.Happy customers,Penny & Terry Reed

ktreese

May 11, 2011

My wife and I had found a used 2007 RDX online and wanted to come by to take a look at the vehicle in person. Erik was very knowledgable about the Acura product and we proceeded to purchase the vehicle. The experience as a whole was great and we look forward to dealing with Mile High Acura for our service needs as well. Thanks Erik!

zteters

May 4, 2011

Matthew was both friendly and knowledgeable. I went in to test drive an Audi TT I had found on the internet. After a great test drive I decided to work through the numbers with Matthew. I ended up getting a fair price and a good dollar amount on my trade. In the following weeks I had some follow up questions and needed an extra key. Matthew was able to find the key for me and has been available for questions any time. I wouldn't have any problems recommending friends and family.

mark.kendle

May 2, 2011

Went to Mile High Acura. After test drives, we attempted to purchase a used 2010 TSX (dealer-owned program car). Sales manager "Brian" started by offering us price that was above their internet-listed price, then he claimed published price on Internet "was not in effect yet", even tho it had been on the internet several days at that point. Woulnd't negotiate in good faith. We made a bona fide offer which he refused. We left, then came back and increased our offer by 1/2 of the $500 difference beteween us. They wouldn't meet us half-way. We walked out again, went to Courtesy Acura and bought a new TSX at a fairer price.What a bunch of bozos. We won't go back to that dealership.

mmberryhill

Apr 28, 2011

Top notch service. No complants. Service was limited to installing options, including towing package and hitch and floor mats. My wife delivered the car and was provided an LDX to use for the day. She was very pleased with the prompt and coutesous service she received.

AndreH142

Apr 23, 2011

The only reason I don't give a "5" rating for the dealer is because I simply like to leave a little room at the top for a truly exceptional experience. I probably already have had an exceptional experience. Maybe a little selfish I know, but what if I have a truly unbelievable experience in the near future and I can't leave room to give Mark Jarvis a "5" then? Mark and the staff already deserve a "5" but he always seems to get better.Case in point: I recently had an issue where my 3.5RL (2000 Year Model) would not start. Luckily the car stalled at home. I called Mark and said I potentially have an emergency that may require a loaner car and that I would have Triple A tow the car to Mile High Acura. Mark actually diagnosed the problem over the phone and added that he had the same problem not to long ago but wasn't lucky enough to have it happen at home. He was dead on with his diagnosis. He said he would let me know when the car got to the dealer and whether or not it would need to stay over night. In that event he would have a loaner ready but thought the problem could be repaired the same day. Everything went smoothly.Before I found Mark Jarvis and Mile High, my wife had taken the car to another Acura dealer and they gave her the runaround and a long laundry list of repairs that needed to be done. The way they treated her left a bad taste in my mouth. I told her that I would take the car to another dealer for a second opinion. That's how I came to Mark Jarvis and Mile High Acura. Mark and his team did find some problems but what I appreciated was that he presented the problems in a prioritized format in terms of time and budget. That left me feeling good about how to approach the repairs and just as importantly he communicated everything in a efficient, professional manner which displayed his knowledge and experience.Don't let him leave the dealership either for another position or for retirement, ever.Thank you,Andre Hodlewsky

edv1953

Apr 20, 2011

I am rating them great because of the following: Mark Jarvis, Acura, Mile HIGH Service mgr, rock star, on time, courteous, informative, follow up calls on completion,pro active in helping me maintain my significant investment. Aware of all factory information issues that pertain to safety and performance. Car is washed, Loaner is clean. new Acura to test loan. I have been going there for years,it is worth the 24 mile drive from Arvada to Aurora.Great sale staff, Erik Traebert,is my sales guy, just a pro and a gentleman. Killer coffee and snacks, hi speed net, water, fruit, I have stayed there and worked on line at a nice desk with a lamp for hours while my car is serviced. Everyone helps you, everyone is so courteous and professional. the very best team, no doubt, good folks at Mile High Acura

ottrimble

Apr 19, 2011

Timely, professional, accurate, relationship with Mile High Acura service and sales department. I have never had any problems scheduling maintence, getting a loaner car, or being overpriced for service. My experience with buying my used car was great, from the financing, price, and options.

1carcar

Apr 18, 2011

I had my Legend serviced with Mark for the four years I owned the vehicle. I was extrememly satisfied with the work they performed, and more importantly, felt safe that the car would be reliable. I paid a decent price for the repairs, yet he worked very haard to get me the best service price. Although I paid hundrends on the preventative maintenance, that was a small price for the peace of mind knowing that Mark was honest with me and the repairs were impecable.

nsuwannakorn

Apr 18, 2011

Let me begin by saying that Mark Jarvis is amazing in all aspects of his job. First, when my car was being serviced and my wife went into labor, Mark arranged it so that I did not have to worry about returning the loaner and made sure that I had a working vehicle to take to the hospital and to be with my wife and baby daughter. Second, Mark has been servicing all my family's Acuras for as long as I can remember to the point where when we go in for a service it is actually like visiting a family friend. Also, Mark is the reason why I bought my last Acura because I knew he would be able to help me with service and advice honestly. Finally, it is hard to trust most people nowadays in the service industry but not in Mark's case. He is a man of integrity always going above and beyond. As long as Mark is with Mile High, I will own an Acura. Feel free to contact me for more information- Nkin Suwannakorn,303-489-4231/

Craig Kleinman

Apr 17, 2011

Mark Jarvis provides destinctively personal service when I bring my 2003 Acura TL to Mile High for periodic service. He follows up on all work performed to ensure I personally understand what service must be performed and what can be delayed. In the case of a motor mount he told me how I could save money by waiting until the timing belt was changed to have the motor mount also changed at that time.

rdharrisonsr

Apr 17, 2011

Been very please with Mile Hi Acura and Service advisor Mark Javis. His a rare guy nice knowledgable and caring.He even go the extra mile to make sure the my problem is solved. Even if he doesn't no the answer he will research and get back at you that very important to me. Keep up the good work and I will return.

vernacura

Apr 17, 2011

I have been associated with Mile High Acura for 15 years. I have always received excellent care and service. Mark Jarvis has been the rock in the middle of all of my dealings with the dealership. He is professional and courteous and always willing to help. I look forward to seeing him every time I bring in my vehicle.

Deborah Ford

Apr 15, 2011

I love working with Mark Jarvis. He is always willing to listen to your concerns. He explains everything in detail and has the most wonderful personality. He treats you as if you ARE important and with respect. he never acts as if you are a bother to him.

hjbaer

Apr 15, 2011

Mark Jarvis in service is always friendly, helpful, and as accommodating as possible. A pleasure to work with. The auto sales staff is better than some I have dealt with but no more than that. Fortunately, they are not responsible for the quality of the cars.

jimeniecricket

Apr 15, 2011

I've been to other Acura Dealerships, but Mile High Acura is the best. Service is always perfect and your service consultants are great. Mark is always a pleasure and knows how to connect with his customers. My husband and I are always happy with Mark. Brittany was very courteous and kept me informed along the way.

kg1979

Apr 15, 2011

We had an excellent experience at Mile High. Corey was extremely professional and was able to answer all of our questions. We were very impressed with how he took the time to help us find a car that has been the perfect fit. We were also very impressed with Mile High's follow through after the sale. We will definitely be returning to Corey at Mile High for our next vehicle purchase.

stractness

Apr 15, 2011

Mark is by far the most helpful, hard working, and consistent person we've worked with in ANY customer service role, let alone auto service. We routinely drive 6+ hours to have our RDX & MDX serviced at Mile High because of the great help we've received there, and we whole-heartedly recommend them to anyone!

Cubuff78

Apr 14, 2011

In my many years as a car owner, I have never had the exceptional service that I consistently experience with Mark Jarvis and the Mile High Service Department. Mark is always prepared to answer my often inane questions with patience and understandable information. He explains the necessity for the current service and also helps me to anticipate any future service visits. He has represented me with Acura with a premature transmission problem that Acura then replaced, and genuinely looks out for the interests of his customers. Additionally, he performs his job with good humor, friendliness, and knowledge. Because of Mark and the service department, I will definitely look at other Acuras for future car purchases.

barnetteric

Apr 13, 2011

Mark is one of the best service people I have ever worked with. He always is pleasant and greets me by name every time I am in. I never worry about being taken advantage of or sold something I don't need. The service department at Mile High is the stongest part of the dealership and the reason I have been a repeat customer.

jenniferfields

Apr 12, 2011

Every visit was not only pleasant but friendly. I was well taken care of and any time that I had a question my calls were returned promtly. Thank you so much to Don Shelton and Mile High Acura. I would continue to take my car to Mile High but unfortunatly I have moved to another state. I hope to receive the same customer serivce as I previously did at Mile High.

Sandy Elrod

Apr 12, 2011

Mark Jarvis is an incredible service advisor! He is trustworthy and always goes the extra mile to make sure that everything is taken care of in a timely and complete manner. His customer service is unparalleled in the Denver/Metro Area. He is the main reason I have used your dealership. You are lucky to have him as part of your team! Thanks for asking for my opion. Sandy Elrod

Dwaine

Apr 11, 2011

Mark Jarvis provides informative and exceptional service every time I visit this dealership. The environment at the dealership when waiting was comfortable. The wait time was accurate as to how long I would be waiting. I will recommend this service agent to others with Acuras.

kschneider

Apr 11, 2011

These were wonderful people to work with - they made it so easy. I was especially impressed with the time Erik took to explain everything on the techinal side (was there about 3 hours) and his availability and willingness to answer questions since I've brought it home. Thanks a bunch!!!

shmoore

Apr 11, 2011

Mark Jarvis is a consummate professional who was always committed to the highest level of service and customer satisfaction. He was terrific to work with and so knowledgeable about my Acura. I trusted his advice and valued our relationship. The quality of service and support I received from Mark had a direct impact on my decision to buy another MDX. He is simply the best!

smacy

Apr 11, 2011

Mark and Acura always put the customer first and are very accomodating to schedules, budgets, etc. They are upfront about what my car needs, and I don't get the impression that they are requesting unneeded services. Mark is always friendly and personal and provides excellent customer service.

bbomholt

Apr 10, 2011

When my car needed to be serviced, Mark always called me. There were a few times where I brought my car in without an appointment, and Mark was always able to accomidate me and supply me with a LOANER car. Any questions I had were always answered clearly. Great Service, Great Personnel, and a great product. Mark treated me as if I was his only customer.

Dchamber

Apr 10, 2011

I have always had either Honda or Acura cars and i LOVE them what does make me keep coming back is the service after i bought. Mark has been outstanding and i have worked with him for years since i bought my car 10 years ago. I will be buying a new car soon and their are a lot of cars out there but i don't think i can go away from the Acura's. Thank you Mark for all you have done for me over the years.

xzy34

Apr 10, 2011

I have been bring my Acura here for over 15 years now. Very fortunate to have such an outstanding service department in Denver! Mark has been been there for many years and can always be counted on to provide the best possible service. I highly recommend both Mark and the Service Department!

celasher

Apr 9, 2011

I have always found the service department, especially Mark Jarvis, very knowledgeable and helpful. He has always made me feel like an old friend.Whenever I have waited for service to be completed there is a very comfortableplace to wait, and still be kept well informed of the progress of my car.

Friedlob2

Apr 9, 2011

My husband and I had my 1988 Acura Legend serviced by Mark Jarvis since our purchase. Mark has consistently denmonstrated complete professionalism, unbelievable product knowledge and impeccable character throughout all our encounters. On many occasions he saved us money with proper repair suggestions and certainly helped to maintain my vehicle in the best of conditions which speaks well of the Acura product. I never hesitated to heed his advise as I knew it was the best and honest approach. His attitude at all times was one that had the interest of the client first and foremost. All this he does which great ability and a wonderful and enthusiastic personality. He is a tremendous assest to the Acura family and we consider him a trusted advisor.Irene and Ray Friedlob

bsirwin1

Apr 8, 2011

The reason I will continue buying Acuras is do to the excellent service I get from Mark Jarvis. The service department always meets or exceed their time estimates. I believe they do everything possible to keep my car in excellent condition. I really appreciate the care you take with my car.

Doris Brooks

Apr 8, 2011

This is my second Acrua in the last 22 years. I am the one who takes the cars to have regular service work done and to have any repairs looked after, which are very few. Each time I go the service department Mark knows my name, has the paperwork ready, and gives me an estimate of how long it would take. He makes sure that I am informed of issues with the car that need my attention, and is always ready for alternatives. Mark is a friend as well as greatm service rep.

jesmith43

Apr 8, 2011

Mark was very helpful in the context of an unscheduled visit that turned out to involve more work than we had anticipated. He even rememberd us from a previous visit; although, we live more than 5 hours away and get to Denver infrequently. The car was ready at exactly the time promised.

Maureen Rodger

Apr 8, 2011

Service department is much better than your sales department. Service techs are very friendly, business like and seem to care that me and my car are taken care of. All the service people are terrific but Mark Jarvis is fabulous in his position! It is because of people like this that your core customers keep coming back.

radelman

Apr 8, 2011

My experience with Mile High Acura has been extremely positive. The service has been responsive and reliable, but most importantly to me has been the ability to work with 1 person who knows me and I can connect with. Mark Jarvis, is the reason that I keep coming back to Mile High. I feel extremely comfortable with him and he has bent over backwards to make me feel important to the company. I can get my car worked on almost anywhere, but I cant get the great customer service anywhere!

4guns

Apr 7, 2011

Mark Jarvis is the best service professional we have ever worked with at a Dealership. We have been loyal to him, as he is to us, for over 10 years. He treats all people and problems equally, and makes the customers needs top priority. While we are loyal to Acura as to the cars we drive, part of our confidence and affection comes from our relationship with Mark.

Doc. Jane

Apr 7, 2011

I started using Mile High Acura Service Department when I purchased my Acura Legend in 2004.Here I met Mark Jarvis, who makes Mile High Acura Service Department the Best Service Department in Colorado. Because of Mark, most of my services are performed here and I have been very satisfied. Awesome Job Mark!!!!

dtemple

Apr 7, 2011

Mark Jarvis is always a pleasure to work with. He is knowledgeable, friendly and always tries to make sure your service problems are efficiently and correctly taken care of. Mark also seems to have the natural ability to remember customers and to greet them by name when they visit the service department. Mile High Acura should consider itself fortunate to have an employee like Mark.

eatsuda

Apr 7, 2011

I have owned several cars and dealt with many dealerships in 6 different cities. Hands down the best service experience I've ever had was at Mile High Acura. And specifically with Mark Jarvis. He was extremely friendly and knowledgable. I didn't feel pressured to get additional things done to my car when I would bring it in. In other dealerships they put the high pressure on and guilt you into doing additional work that may or may not be absolutely necessary. I also like that Mile High offers a courtesy shuttle and a welcoming waiting area. Everyone is very friendly and they also make a follow up call the day after your service to see how everything is. I would absoultely recommend this dealership and especially Mark Jarvis.

Jan.Elberson

Apr 7, 2011

I have been a Mile High customer since 1986 and have purchased two vehicles, the first a 1986 Legend. At first the service department was vey negative--told us the 1986 Legend was a lemon. But then that changed and I have been treated very well. Especially since Mark Jarvis became my Service Representative. And this has covered all aspects of my current Acura, batteries, tires and maintenance, suspension, fender bender repairs, heater/radiator replacement, window washers and wiper blades, quarterly lube and safety inspections,i.e., all aspects of keeping my vehicle safe and secure. Mark explains everything in terms I can understand and treats me like a valued customer, making me feel secure in dealing with Mile High. I think Mark is a very definite asset to Mile High. I have been asvised to go to cut rate repair shops, but I have utmost faith in always working with this dealership. While waiting for service I have observed Mark with other customers and he is the epitome of what a service representative should be. He is not only an order taker, he is a specialist in automotive repair--can tell what is needed just by observing or listening and then confirming with the experts in the maintenance department. He is special. Please appreciate him as much as I do.

jbracey

Apr 7, 2011

I have been a customer of Mile High since my original car purchase back in laye 2002. The staff at Mile High have always been kind, friendly,and very personable. I have a good relationship with Mark Jarvis, and feel well taken care of on every service visit! I am recognized when I come in, and feel welcomed when I am there. I am fully comfortable stopping by, asking questions (usually with Mark) regarding things going onwith my car, and appreciate the feedback. My experiences truly erase the stigma of getting service at the dealer.

JohnDWarner

Apr 7, 2011

Ive had Hondas for years before I got this TSX, and Ive always had a good service at Mile High. The people are friendly, and the coffees hot. They got sensor fixed this time, and washed in good time. Ill be coming back as long as I live in Denver.

marciafrew

Apr 7, 2011

I purchased my Acura MDX new from Mile High Acura in 2004 and had a great experience. I have had it serviced there ever since and have received outstanding, personal service from the service department, especially Mark Jarvis. He made sure everything was done on time and to my satisfaction.

RWLichtenheld

Apr 7, 2011

Mark has superb knowledge of our two Acura's (MDX and TLS). He is honest and straight forward. When he says we need to replace something we trust his judgment. He is the Dean of the Service staff. Mile High is fortunate to have Mark on their team.Mark keeps me informed of the progress and status of our cars when being servicedand makes us feel as valued customers to Mile High.

tompaul

Apr 7, 2011

I have bought two new Acuras from Mile High Acura. The sales staff was very informative and professional. I would highly recommend them. The service department is excellent. My rep is Mark Jarvis. He is very knowledgable, professional, and friendly. My car is always washed and done correctly. I even love paying the bill with Loretta

Zach Larson

Apr 7, 2011

Mark Jarvis recommended the sales manager whom my family has bought three cars through. Anytime we come to get a service we are treated with the up most respect and courtesy. Mark always has a ride lined up to get us back to work and calls when the service is complete. The prices have always been fair for me. I like to personally work with Mark, as we have built a relationship over the last several years. Thank you Mark, you have made our experience a positive one.

davidpbell

Apr 6, 2011

The service dept. did an excellent job with my Acura. it was done professionally and on time. The car is running well, is clean and has had no major issues in the year and a half that I have owned it. i would buy another one from Mile High in a minute.Great guys to work with.

demacca

Apr 6, 2011

I have had many different brands of automobiles over time, and one thing always seemed to be a constant - if I continued to take it to the dealer for regular service, then something always came up that drove the price of even a routine visit to hundreds of dollars. It was either bad products or - more likely - a service department that was measured and paid on how much service, whether needed or not, that they could sell per visit.When I went "upscale" with my first Acura, and started dealing with Mark, that all seemed to change. The vehicles (I now have 2) seemed to run fine with just regularly scheduled work, and when I did need something above that, Mark was great at explaining whey it was needed, what the urgency level was, and if there were any alternatives. This has continued over 12 years, so I now know that most of my visits will be for what I planned, and only a few will "need more" as all cars will from time to time. In addition, Mark has become a good friend that is easy to visit with. That means that visits for regular service are enjoyable, the amenities are great, and I know that I will be paying for only what my car needs, not what some quota dictates. I am a person who is not shy about complaining when I get poor service, so it is a pleasure to discuss really good service. I highly recommend the dealership in general and Mark in particular.

gophersports

Apr 6, 2011

I take pride in keeping my car running in excellent condition and have over 270k miles on my vehicle. Mark and other staff members have the same type of pride in helping their customers maintain the quality that is Acura. Service department is very dependable to keep my car running at all times.

markjar

Apr 6, 2011

I bought my second Acura in 1998 from Mile High and have had it serviced over the past 14 years by Mark Jarvis and have found him to provide exemplary service. He explains thoroughly the problem with my automobile and describes exactly how it will be repaired; He doesn't hesitate to bring the mechanic out to explain in even more detail the work that is being done on my car. Mark is highly efficient, knowledgable, kind and courteous; I consider him a trusting invaluable partner in supporting the longevity of my car. I have never had such 5 star service from a dealership!

plsidwell

Apr 6, 2011

Mark always treats us like family. We have been trading with Mile High for several years now. I trust Mark's recommendations and have never seen them as simply service cross-sell revenue tactics. Mile High continues to earn our repeat business. Great job Mark!

rjones66

Apr 6, 2011

My first experience with Mile High Acura was in 1987, my first 1987 Acura which I kept for 12 yrs. The next was 1994 Integra, that's when I met mark Jarvis and have dealt with him ever since. My current Acura is a 2006 RSX which I love and again, Mark Jarvis. His professionalism is top notch and a great personality. He's a great spokes person for Mile High Acura, very knowledgable. Acura should be proud to have him on board.

csunrun

Apr 5, 2011

Mark is the perfect example of "Employee of the Year". I've been in customer service for over 30 years myself and to see the way Mark treats his customers or to be one of his customers is an excellent experience. Mark goes above and beyond the call of duty, he makes sure your kept up to date on the progress of your car while in the comfortable waiting room or if I've dropped my car off he will always call me during the day. He is professional and carries such a positive attitude that it is actually "fun" to bring my car in to have service done. He takes "one on one" time with his customers and that in itself makes you feel like someone special. He will take the time to explain the service departments recommendation on fix up or repair in a manner that one can make a sound decision on what might be the 1st most important item to fix (because of cost) - and that is a major reason I trust Mark and Mile High because I don't feel "ripped off". I have no problem recommending Mark to my Acura friends and many have called upon him and have been just as satisifed, so Thank you Mile High for having employees such as Mark!

donconty

Apr 5, 2011

Had an excellent experience with Mile High. Our sales person, Matthew Heintz, was very attentive and available, and had excellent attitude. The shop was clean and well put together, and I didnt feel pressure to buy. Everyone was upfront and easy to work with.

Eric B Hall

Apr 5, 2011

Mark and Mile High Acura are a very professional organization. Time after time their service estimates and punctuality of product have been "right on the money". Numerous times Mark has gone out of his way to solve some complex maintenance situations for me. Mark and Mile High do business the right way.

fxflorie

Apr 5, 2011

I have been going to Mile Hi Acura for service for the last 10 years, and have always been treated well. Everyone there takes the time to explain exactly what has to be done in terms that someone who knows almost nothing about the inside of a car can understand. I deal with Mark Jarvis specifically who is the consummate professional; friendly and courteous. The work is done efficiently, and I have never had problems. My car now has 120,000 miles on it, and with the way they service it, it should keep on going! Thanks, Mile Hi!Florie Fisch

gracemuhn

Apr 5, 2011

My experience at Mile High Acura was great! Great staff, great car, great price ... what more could you ask for? Our sales person (Matt Heintz), in particular, was a pleasure to work with. He was friendly, knowledgeable, and professional. He took the time to make us feel comfortable with the entire purchasing process, answering the many questions we had. I would definitely refer my friends and family to this dealer.

jwcarnal

Apr 5, 2011

If Acura gave an annual award for service excellence by a service representative they would do well to call it a JARVIS. Mark greets you with a smile in expression and manner; listens closely while noting in detail your concerns; volunteers a rough estimate of the time required and expense involved in those cases where the service to be provided is known ahead of time; brings the unwelcomed news about time and cost with the bedside manner of a hospice physician; moves you through the "check out" process smoothly with all charges explained in detail along with a reminder of the next service recommended by Acura.The service performed at Mile High on the car is of the highest quality also. I have had my Honda or Acura serviced there for over 20 years and I have never had to bring the car back because it was improperly or incompletely serviced. Mile High Acura runs a service department you can trust.

lproctor

Apr 5, 2011

I have been going to Mile High Acura service center for over ten years. Mark Jarvis has been my service representative and he has always gone over and beyond the call of duty to make my experience pleasant and professional. Thanks Mark for all your years of dedication to excellent customer service.

Paul E Miller

Apr 5, 2011

Our first contact with Mile Hi Acura was in the spring of 1986 when we purchased our first Acura and have always had an Acura as our main auto ever since. The service provided us over all these years has been commendable. We are glad that we have been able to have the great and friendly Mile Hi Acura dealership and the maintenance services of Mark Jarvis and hope he is still around when ever we need service. Sincerely, Paul E. Miller

rtnel

Apr 5, 2011

I have used Mile High Acura since 1996 when I purchased my NSX. The service is great and it is nice to have Mark Jarvis at the Service Desk because he owns two NSX's and is very familiar with the vehicle. I have recommend Mile High to others for sales and service and would not hesitate to do the same in the future.

slw646

Apr 5, 2011

This dealership services our 2 Acura's. Mark and the service group provide the very best of service. We are treated as friends when we come in. They take the time to explain what is wrong and what our options are. If they see something that needs to be addressed other than what we came in for they call and let us know what is going on and let us know our options for service. They always give us an estimate on what it will cost and if it critical that we have it done now or we can wait on the repair. This service is what built our trust in the dealership. When we are ready to replace our vehicles this will be our first stop.Mark is the best! He always has time to answer questions and gets us through our pick up as quickly as he can.

snickerbean

Apr 5, 2011

I have been having my 2006 MDX serviced at Mile High Acura and working primarily w/ Mark since last year. My experience has been of top notch customer service. People are very friendly and helpful. Mark has been exceptionally helpful & responsive to me since he is the person I most work with. I'm very happy with the service overall.

sukhovetskyy

Apr 5, 2011

I've been visiting Mile High Acura dealership for the last 2 years since purchasing 2009 TSX from them. They were great at the purchase stage when I was talking to them and the other Acura dealership and I continue to have great experience with them with all service and maintenance requests. I've been working with Mark Jarvis, service advisor there, for a while and always receive awesome customer service and feel welcome. Mark always keeps me up to date on the repair/service status and very flexible to accomodate my schedule on when I need to drop or pick up the car. I never had a problem to get a loaner while my car is in service there and, on one occasion, when they needed to keep car longer, Mark just extended my loaner without me coming there until they got all required parts.So far I am very happy with this Mile High Acura dealership and would like them to keep their quality standards high and customer service to stay excellent!Volodymyr

AcuraMary

Apr 4, 2011

We contineu to have great service at Acura, due to Mark Jarvis. He takes good care of us answers all my questions and suggests areas to improve car performance. We have been going to Acura now for 9 years...or more...and will continue as Mark makes us feel like part of the Mike High Acura family.

brobbins

Apr 4, 2011

Anytime and everytime my Acura was in need of service, Mark was always thorough and personable in explaining the "whats" and "whys" of the procedures to be performed on my car. He also took the time to know me as a person and always remembered my name when I came to the service department. He is a top-notch service advisor and an even better person - an outstanding asset for Mile High Acura.

carleenmendez

Apr 4, 2011

I live in Castle Rock and looked at cars at another dealership before I purchased my TL at Mile High in 2005. The otehr dealer was closer to my home but I was treated better at Mile High so I decided to purchase from here. After I purchased my car I decided to remain at Mile High for service in hopes that the customer service in that department wsa going to just as good. I first worked with Brain who was fantasic to work with, then with Mark Jarvis for a short period of time and now I always schedule with Charlie who is as good as Brian (to be as good as Brain is saying a lot). This being said, after Brain left I almost found a service department closer to my home but after working with Charlie I decided to remain a customer at Mile High. Customer service is a big deal to me, thank you to Mile High for givign such great service!

ccreen

Apr 4, 2011

Mark Jarvis has been the major reason I've consistently bring my MDX back for service. He is always very helpful with all my service needs. Mr. Jarvis gives me his advice on which services he highly recommeds. He has always gone the extra mile to help me out and make sure I'm able to get to work.

chris1935

Apr 4, 2011

Mark Jarvis is the primary reason I bring my Acura to Mile High for service. His professionalism and attention to detail is second to none.My RDX is always well taken care of and Mark is always there to answer all of my questions.I recommend Mark to all my friends who own Acuras.

gmccauley

Apr 4, 2011

I gave the high rating mainly because of the service that I have received from Mark Jarvis for over 15+ years. I deal with people every day in my sales role,and rearely do i find anyone who is as efficient, pleasant and professional as Mark Jarvis. Mark's overall service and attititude iswhy i go to Mile High Acura.

janacipolla

Apr 4, 2011

We have bought 4 Acuras from Mile High Acura. They always go above and beyond in the service area, and in the sales area. We couldn't ask for more when it comes to the maintenance of our vehicles. Buying 4 vehicles from one dealership should say a lot about our feeling.

johnherzog

Apr 4, 2011

I purchased my Acura 2001 CL Type S from MileHigh in 2001. I have all of my service done at MileHi and usually deal with Mark as my service advisor. Mark delivers excellent service and is a true professional. All of the service advisors deliver excellent service. I have never had a problem in scheduling an appointment. When the service is going to take a least a day or longer I usually get a dealer loaner. I find that service pricing is usually competitive with other dealers/auto service shops. This is my second Acura and will be lookig at new models when the time comes to trade. Also, I appreciate the senior discount on services.

kinslinger

Apr 4, 2011

I bring my MDX to Mile High Acura for all its maintenance and repair needs, in large part because of the service provided by Mark Jarvis. Mark is always friendly, helpful and reliable. He consistently goes above and beyond to ensure that I understand what repairs my vehicle needs, how long they will take, the cost of the repairs, and the best course of action in the event there is a choice to be made. Mark also works around my schedule so that the maintenance or repairs can be completed with little interruption to my busy schedule.

koshj75

Apr 4, 2011

Mark Jarvis is the primary reason we use Mile High Acura for servicing. We have worked with Mark for over 20 years. He's the best! He explains unfamiliar car mechanics so I can understand it. He makes appropriate recommendations and I totally trust his judgment about servicing issues. The quality of work by the mechanics is also excellent. Finally, can't beat Mark's personality and personable style, which makes it a joy to work with him. He is a real asset to the dealership.

mayday02

Apr 4, 2011

I thought the customer service was outstanding. I had to visit the service department due to remote key problems. Although no resolution was found, the auto technician and the customer service representatives appeared to do everything in their power to attempt to find the problem. A subsequent appointment was scheduled for a second opinion, but I do believe the individuals that worked with me that day did everything they possibly could. I was only charged for issues with the car that were repaired. I was not charged for the extra 2.5 hours of diagnosis and troubleshooting the Mile High Acura personnel completed on the car. Thanks for the help.

mcgheep

Apr 4, 2011

We have had a long association with Mile High Honda (to service our 1986 Honda Accord) and then another long association with Mile High Acura (when we purchased our 2001 Acura MDX). We have always felt that service received from Mile High Honda and Acura was very good. Within the past few years we were fortunate to work with Sr. Consultant Mark Jarvis at Mile High Acura; who has singlehandedly moved our experience from good/very good to excellent. Mark has done this through his wonderful personality, his friendliness, his expertise, his reliability, and especially his integrity. We have never felt that Mark tried to up sale us in any of our service visits to Mile High Acura; that he has ever tied to increase Mile High's or his own profits by recommending services that might be unnecessary. It has always been a great pleasure working with Mark and his colleagues at Mile High Acura Service in Denver.Pat McGheePS We love our Acura MDX!

mervgraham

Apr 4, 2011

I have two Acura vehicles. Neither was purchased at Mile High Acura because they were not price competetive. However, soon after buying the first one, I had a problem secondary to significant damage to the underside of the vehicle from road debris. My vehicle was towed to Mile High as it was he nearest dealer. The bad luck of the damage was countered by the good luck of meeting Mark Jarvis in the service department. I found a man who is articulate, knowledgeable and motivated to deliver the finest possible customer service. There was no doubt that I wished to continue my service at Mile High. I chose to buy another Acura and Mark referred me to a Mile High salesperson. However, once more Mile High was not price competetive so I bought the second Acura at the same dealership where I bought the first. I immediately chose to bring that vehicle to Mile High for service solely because of Mark. He has repeatedly made my spouse and me know that he cares for us and intends to deliver satisfaction. Never has he failed to do that. If ever there was a problem with servive or repairs, which has been quite rare and never too significant, Mark has immediately made it right. Mark has always been accommodating in arranging for a loaner vehicle while mine was being serviced. Mile High Acura made a very wise choice when they hired Mark Jarvis.Merv Graham303-680-8765mervgrahamatcomcast.net

Mike Papke

Apr 4, 2011

Mark Jarvis provides excellent customer service and is a primary motivating factor for why I continue to service my Acura autos at Mile High. Mark is kind, courteous, time sensitive, and is very aware that the cost of service is very important to me.

rex

Apr 4, 2011

I don't go to any dealership with the expectation of above and beyond service. Mile High routinely surprises me with extra care. When I note a problem with my auto, they fix it, often at no cost. I've never been given rationalizations that give me pause.Most recently, I asked for service to replace or secure body molding that was damaged below the front bumper. Mark got on his hands and knees and resecured the molding below my front bumper. He said that he had experienced the same problem with his car and therefore knew the fix. I was embarrased to see him on his hands and knees fixing my car and certainly did not expect such exceptional attention. And there was no charge.I was surprised and appreciative of the senior discount offered at Mile High. Things get done quicker than I expect, which is always a nice surprise. I don't expect but appreciate a loan car when service takes a good part of a day. While I don't recall all of the examples of exceptioal servise that I have experienced at Mile High Acura over the years, I ask for and trust Mark Jarvis and the other service representatives to advise me regarding care of my car. If they say they recommend a fix, I want to do it.I go to Acura dealers with no reservations about the honesty and dependability I will find at the service departments. With the exception of the original purchase at a dealer in Temecula, CA, all my experience with Acura dealers has been exceptional. Thank you.Rex A. Lucas

bosco64

Apr 3, 2011

Mr. Jarvis is very knowledgeable and friendly. he is very professional and takes the time to explain what needs to be done. He is the reason that I go to Mile High Acura. I had major damage to my NSX and Mr. Jarvis explained in great detail what needed to be done and why.

sandy peletier

Apr 3, 2011

Please ask your manager, Yuri, for a copy of the glowing review of my recent and ongoing service experience with Mile High that I recently emailed to him. I would hope he shared my email/comments with those mentioned, especially including Mark and Loretta, both of whom I singled out as consistently providing exceptional, courteous, and professional service. And they both have delightful demeanorsundoubtedly not easy to maintain given the pace and stresses they encounter in their jobs.

jaylinstotler

Apr 2, 2011

Mark Jarvis has always provided personalized service with a smile. I've worked with Mark for a few years now and I have to say his warm and bright personality make visiting Acura more of an experience than a chore. Mark welcomes me to use the waiting area with Wi-Fi, beverages, and snacks which makes my wait much more comfortable. During repairs that require my car to stay for extended periods, Mark provides a very nice loaner car that he thoroughly orients me to before I take off. Mark is in contact with me every step of the way, calling me with information on the repairs, the expected duration of serving, and details on pricing. He kindly welcomes my questions and presents answers without using automotive jargon outside of my realm of understanding. He advises me of cost-saving alternatives whenever possible. When I pick up my car it's nicely washed and vacuumed and when weather does not allow for a washing, Mark kindly offers a coupon to return for a cleaning when the weather permits. I am glad to have Mark as my service contact and am appreciative of the first-rate service he provides each time I visit Acura.

sydney2dog

Apr 2, 2011

Matthew Heintz was excellent in his handling of the presentation of getting a quality used car through a detailed explanation of what to expect to what we were getting. Also, after the sale, Matthew sot us into the vehicle and explained all the buttons and gizmos that we would be dealing with, from the radio to the dash to all the controls to operate this car. My wife and I feel we were treated with the utmost respect and not just as any client, but as an ongoing (future) customer. In all our years of car purchases, we have never received the handling and walk through, nor the receipt of information about the vehicle that we just purchased. Also, the ongoing personal touches that the salesperson has taken the time to insure our satisfaction has been above and beyond any experiences we have had at any time.

tbrightw

Apr 2, 2011

We have purchased four cars at Mile Hi. The sales staff is very knowledgable, helpful, considerate and not overbearing. The Service Department is exceptional. Our service representative, Mark Jarvis, stays in contact with us throughtout the year and makes certain that our cars are well maintainedon a timely basis. This is a good dealership with a great product.

dianetaussig

Apr 1, 2011

mark was very nice to help install a headlight bulb. most dealerships would have charged for this kindness. the parts sales people are very helpful. they also helped install another headlight bulb. the service waiting area is very relaxing and it is great to get water or fruit.

douglasstanton

Apr 1, 2011

Mark has is a professional, whenever I need assistance, I always look for him. If he is with another customer or on the phone he has a way of acknowledging you while still giving the person he is helping his undivided attention. I have always appreciated how in a few minutes you are his next priority and your concerns are his highest priority. He takes the time to explain what is needed or why the repairs are necessary. He will follow up with a phone call updating you on the status of your repair and has stayed late to help assist in picking up your car.Its because of Marks friendly outgoing personality and making your feel so important. I will wait for him to finish with another customer before I would go to the next available service writer. I have Mark Jarviss name in my phone for Acura help, not the name of the dealership. Mark is Mile High Acura.

Harvey Wong

Apr 1, 2011

I am very picky about who services my vehicles. Although I don't work in the automotive industry I once graduated from a two year automotive school and I service my other two cars myself. Trust is an important aspect of where I take my vehicles.While shopping for a new Acura, I contacted every dealership within a fifty mile radius of my home and I feel that the experience I received from Mile High gained my trust and confidence. When I bought my new Acura from Mile High,everything from the buying experience to the service was outstanding. I bring my Acura to Mile High for all of my service because of the quick,accurate and courteous service that I receive. Mark Jarvis in particular stands out as the reason I go to Mile High and his boss Steve Cain has gone out of his way to provide the ultimate customer experience. My next SUV will be an Acura and will come from mile high. Keep up the good work, H Wong

johnnyp11

Apr 1, 2011

Mark Jarvis is the best in the Business -period!!!!!Like I told the Acura Corporate Office when they called, I would high recommend Mark Jarvis and Mile High Acura to everyone I meet. Mark is professional, courteous, and let's me know every time what work needs to be performed, what the cost expectation may be - before any work has begun. Mark is truly the consummate professional - and I would never take my car anywhere else. I trust Mark whole heartedly and know that he will always be fair. You didn't have a box for "Excellence" or "Exceeds Expectations" above - and that's really where Mark belongs....he definitely belongs in the "Excellence" - or "Exceeds Expectations" category.Mark Jarvis takes pride in his work and it shows.I hope you'll find an appropriate time to recognize the Excellence that Mark Jarvis represents for himself - and for your fine dealership.Respectfully and with Regards,John Pacheco

meaux

Apr 1, 2011

I have consistently received EXCELLENT service from Mark Jarvis at Mile High Acura. He remembers my schedule (I have kids to drop off at school, so it's hard to be there before 9 a.m.) and knows I can't do service on the weekends. He also knows I am flexible for short service calls and prefer waiting in the super comfy lounge (where it is quiet and I can get some work done.) If I do need a loaner, he always makes sure I am comfortable with the car and how it works before I leave the lot. Let me put it this way, I can't wait to buy my next Acura from Mr. Mark Jarvis!

Rissa33

Apr 1, 2011

Mile High Acura has always provided me with excellent customer service. They accommodate with a loaner car when appropriate and available and offer a comfortable waiting area. The expectations for the waiting time are set accurately. Overall great service!

Roger0737

Apr 1, 2011

My Acura is now 11 years old so I am rating according to service rather than purchase. Mark Jarvis has worked with us throughout our history of Acura ownership. He has been great in all ways. Having a service representative you can trust is invaluable, and Mark has always met the highest standards.

Susan Findley

Apr 1, 2011

FYI - Evertime that I come in to the service department I am greeted with a smile by everyone. Mark has provided excellent customer service to us and understands what are needs are. He has taken the time to explain everthing in detail. We are very glad that we have chosen Mile High for our service needs.

Abbymb

Mar 31, 2011

Although I did not purchase my 2008 Acura TSX at Mile High Acrua, I will next time. The entire service departmen from the moment I drop of my car to payment is nothing short of a beeze. Hands down the most friendly and helpful car dealership in town. I tell all my friends and family how great of an experience I continue to have at Mile High.

alit5353

Mar 31, 2011

Straight shooters, friendly, courteous.Been going to Mile High for over20 years,find them to be honest,helpful. I have not purchased a new Acura since 2002, because Acura did not keep up with the luxury car market. Their R/L model does not have the features that comparable Lexus and Cadillac models have.

BillDuncan

Mar 31, 2011

Mark Jarvis has been my contact of choice at Mile High Acura for years because he is easy to talk to, listens well and makes stuff happen. Mark has always exceeded expectations for repairs to the four Acuras I have purchased through Mile High. He has bent over backwards to insure that my needs were met, even in emergency situations. Mark Jarvis is a big reason I buy at Mile High!

blumblum98

Mar 31, 2011

I met Mark Jarvis when I bought an Acura Legend in 1997 and needed to get it serviced. The woman I bought the car from said that even though she had bought the car at Courtesy Acura, Mile High was the only place she would ever take the Legend for service work. The car had less than 30,000 miles on it and throughout its check-ups, and one issue with the rear brake kicking in the ABS system in the summer months, Mile High never disappointed. I have to drive 300 miles for service as there is no Acura dealer in my town, and there was never a time when the loaner car wasn't waiting for me. Mark Jarvis always explained exactly what was needed and what was being done to my car, and he made a single woman very comfortable with taking her car "into the shop". That had not been my experience with other dealerships, or repair shops, and other service manaagers. Mark Jarvis goes above and beyond and became a trusted friend as the years went on. When my Acura Legend rolled past 100,000 miles, I felt it was time to replace it with another luxury vehicle. Because my experience with everyone at Mile High Acura had been nothing but teriffic, I was predisposed to buy my next car from them again. I briefly considered a Lexus or a Mercedes, but a large part of my purchasing decision was getting the Mile High service department, as a bonus with my new vehicle. I turned to my service advisor, Mark Jarvis and asked him what car I should buy. I remember it clearly when he said to me, "two words, RL". I laughed and said that isn't two words, he laughed, got a sweet saleslady to work with me, and four hours later I drove away in Uri, the sales manager's, former demo RL. Unlike previous experiences at other dealerships, Uri and Mile High made buying a car easy and not degrading. Currently at 66,000 miles, I still love my car and I still think the world of Mile High Acura. I have had no problems with this car, and Mark Jarvis is always there to tell me when my next maintenance check-up is and what it will entail. I know my car is in good hands, and Mark has always been upfront about the cost of the service and what my options are. My cars have always been ready at the promised time and cleaned to boot. The bottled waters are appreciated as is the clean service area. When my RL is ready to be upgraded, (but since I love my car I may drive it until the wheels fall off), I will buy an Acura once again from Mile High. Hopefully Uri and Mark will still be there to help me every step of the way, and the 2012 RL will be larger and something I would want to own.

bmarcum

Mar 31, 2011

I have worked with Mark Jarvis at Mile Hi Acura for over 20 years -- he is a true professional in every sense of the word. I strongly recommend Mark and Mile Hi to anyone. I have never had any experience with Mark and Mile Hi that was not fully satisfactory.

bsmaybach

Mar 31, 2011

Mark Jarvis is the reason I keep coming back to Mile High Acura. My Acura went out of warranty back in 2007 but Mark takes such amazing care of both me and my car that I won't go anywhere else. He is always courteous, caring, friendly and always remembers me. I know that the work that is being done on my car is the best anywhere and if there is ever any question, Mark is there to make sure everything works out. On a couple of occasions, Mark test drove my car himself so he could answer my questions or explain a concern that I had; he is truly the absolute BEST! A friend of mine just bought an Acura and I told her to always get her car serviced there and when she called to set up the appointment to ask for Mark; I know he will treat her right. Mile High Acura is LUCKY to have Mark on their staff; he really is the reason I keep coming back!Bonnie S. Maybach

byron80014

Mar 31, 2011

My service rep is Mark Jarvis and he is very knowledgeable, friendly, and helpful. Recently, I had a problem with my MDX not starting and it was the end of the day. Not only did he guide me through getting it towed over and repaired, he arranged for a loaner car on a moment's notice that allowed me to make a critical meeting the next morning. It was above and beyond the call of duty and I appreciated it greatly.

CAB

Mar 31, 2011

I bought my Legend from Mile High Acura and have used them for service almost exclusively for the past 16 years. The service is superior. Mark Jarvis and his colleagues care about their customers! The estimates are reliable, the communication is excellent, the work is top-notch. A fair, helpful and friendly environment.

cindybeeks

Mar 31, 2011

Mark and the rest of the staff in the service center always made me feel like I was the only person they were helping. They made sure I was well cared for and informed at every step of the process. They also did their best to make sure that I was told ahead of time about costs and they tried to keep my costs down.

colorenz

Mar 31, 2011

All of the employees are friendly and helpful. We really like working with Mark - he knows our cars and is very accommodating. He has found us loaners when we weren't scheduled for one. He gets back to us in a timely manner to let us know the extent of the work and price before they begin work. We have 3 Acura's and love them. Customer service is very important to us and Mark is among the best.

dicktorrisi

Mar 31, 2011

I would have rated great (5), except I think that all people and organizations have room for improvement and cannot rest on their laurels. Mark Jarvis over the years has become pretty close to great and Mile High Acura is a well run organization. I have purchased several cars from them, and had them serviced there. I have referred them many times.

dsputh

Mar 31, 2011

I have worked with Mile High dealerships for 15 years and have purchased 2 cars from them. There service people havealways been friendly and helpful. There is one service personnamed Mark Jarvis that seems to stand about the rest. He alwaysgoes to the next level to make the whole service experienceexceptional.

jayefo

Mar 31, 2011

That being said, Matt was great. He was very friendly and unreushed in his approach. This was the first dearlership we stopped in for the evening and then drove around to the surrounding dealerships. They were old school slimy and we felt trapped. We should have just bought this car right up front and not wasted out time.

Jshidler

Mar 31, 2011

The greatest custmer service. That is what Mark Jarvis give you. The best........You know you are dealing with a person of intergty when dealing with Mark..He is the only reason IP do business with Mile High. You have a value employee with Mark. I have known him for over 20 years, doing business with Mile HighSincerly,Jay Shidler

kekorth

Mar 31, 2011

Mark Jarvis has been one of the very best service advisors that I have ever worked with. And, I have had quite a few over the years. Mile High Acura's service work has always been efficient, completed right the first time, and reasonably priced. Keep up the good work.

kleighlucero

Mar 31, 2011

Great service! Friendly, helpful and timely. Came in for a the B1 service on my RDX which does a vehicle inspection. The minute they found out I needed new front brake pads, rear brake pads and fluid, they got me into a rental car on my way so I wouldn't be sitting there any longer.Great work!

llbroady

Mar 31, 2011

Mark makes our entire experience valuable and enjoyable. Through his thorough evaluation, accurate assessment, well-supported recommendations, and gentle guidance, he has become an incredible ally in our car care and a great asset to Mile Hi Acura. We highly recommend Mark to anyone looking for a positive, friendly service experience.

lwamble

Mar 31, 2011

My husband and I feel that we can trust Mark Jarvis's opinion, when we come in with any problem. He is an honest man, with high standards. He has taken care of us and our cars for almost 20 years. When I leave my car, it's like leaving my baby, I trust Mark with my baby.Gaylon and Linny Wamble

lynngregg

Mar 31, 2011

I keep coming back to Mile High Acura because Mark Jarvis has always been right there with help when I had a question about my new or my used Acura, or when I needed service. I only buy Acuras now because of him. I live two hours away from Denver in the mountains, but I wouldn't think of getting my car serviced or Any repairs done anywhere else because I trust him when he tells me what needs to be done. I Know I can call him and he will fit me in if there's an emergency that needs taking care of. My daughter recently was in Dallas and had a car emergency. I called Mark, he found an Acura dealer close to her so she could have it towed there, and he got in touch with the technician so he could keep me informed. I always knop that I'm getting the correct service and the right part for my car and I even asked him for help when I purchased my last Acura. He is so knowledgeable, helpful and extremely professional, the dealership should be very proud to have such a wonderful employee.

mel engbar

Mar 31, 2011

Every time Mark has help me, I have been pleased. His knowledge about the Acura products is outstanding. I feel he balances the needs of the customers with the dealership ability to service the customer. When I have had a problem, Mark found a solution that worked for me.

milehibob

Mar 31, 2011

I have owned an Acura since 2002 and had a pleasant experience purchasing both vehicles. However, my much more extensive experience with Mile Hi Acura, Denver, Colorado was with the Service Department. And, in that Department, found myself more and more seeking to work with Mark Jarvis one of the Service Managers. I found that Mark Jarvis was personable as well as professional in handling my regular service appointments. He was especially helpful when I had specific problems, viz. my radio/CD system crashing. Mark explained the problem and resolved it within an especially expeditious amount of time. He has always gone the extra mile in researching, assessing, and solving any auto difficulty of mine from regular scheduled service to replacing tires, to more significant electrical and/or mechanical difficulty. He was responsive to phone calls and messages, called me down when I was overly anxious, and was generally a "professional companion" regarding service needs for my Acuras. I found him knowledgeable, clearly explanatory of problems, what was needed (but not over needed), costs, and overall responsive, accomodating as far as that was possible, and personable in all my dealing with him. He is a credit to Acura, Mile Hi Acura, and the industry in general. I would recommend anyone to Mile Hi Acura in Denver particularly because of the service I received through Mark Jarvis. Because a person has a lot more involvement with the Service Department than the Sales Department in an auto agency. Thanks heaps Mark, Appreciatively, Robert Poopovich

Rebecca Perry

Mar 31, 2011

I am so glad to have a chance to rate Mile High Accura in general and Mark Jarvis in particular. I am on my third Accura. I had a brief experience with another Accura dealership in S. E. Metro area. (my husband got a "deal" on oil changes) The difference is remarkable. Mile High Accura is clean,organized and welcoming. Being there is a pleasant experience. That was not my experience at the other dealership. Mark is competent,friendly, helpful and professional. He exemplifies the meaning of service in a service industry. As a matter of fact so does Mile High. Actually everyone that I have come in contact with at Mile High has been outstanding. That kind of perfection must "start at the top". From the follow-up calls whenever I have any work done to the reminders of the change to daylight savings time this dealership is one that I would highly recommend.

sabearski

Mar 31, 2011

Mile High Acura, and specifically service representative Mark Jarvis, has been absolutely GREAT to work with! I've been taking my very old Acuras there (first a '94 Legend, now a '97 RL) for more than five years. What I really love is that I feel so confident they're making the right recommendations for service, doing quality work, and standing behind it -- no matter what. I feel I can trust Mark's advice and that he's making the same recommendations to me that he would give his own family. I've never had an issue with the quality of work done there. The customer waiting room is pleasant, well-equipped (computer stations with Wi-Fi and current magazines and newspapers), with good coffee, water and snacks. And they wash your car! It's almost someplace you'd go if you didn't have a car issue (almost). If they keep taking such good care of my car I may never need a new one, but if I do that's the first place I'll go.

sonieco

Mar 31, 2011

I enjoy working with Mark Jarvis in the Acura Service Department; whenever my car has any service needs and or future service needs he's my 1st point of contact. He is knowledgeable, friendly and goes above and beyond the call of duty. Talk about going the extra mile that is Mark Jarvis!

srlobo

Mar 31, 2011

Don always treats me right, and gets me a loaner whenever he can. I consider us friends, and I'm sure he feels the same.Charlie stepped in, today, when Don was busy with another customer, and took care of my bill and saw to it that my car was brought up. (It's always washed, BTW.)Loretta makes paying almost a process to look forward to.Everyone is friendly and personable, from managers to the shaggers.I keep asking for the Ferrari loaner, and bacon and eggs, when I'm waiting, in the morning, but those are the only things I can think of that never happen.P.S. "Existense" (below) should be "existence."

tyronesanford

Mar 31, 2011

Ron Green, salesman, is a true professional and I would highly recommend anybody in the market for a great car, at a great price to go see Ron at Mile High Acura. Throughout the whole car buying experience, Ron was pleasant and professional. Ron quickly comforted me in my experience and I thank Ron Green and Mile High Acura for a pleasant car buying experience. Tyrone Sanford, Happy Car Buyer

US002011

Mar 31, 2011

Great dealership with friendly and quick customer service. They send me reminders, I call and often get an appointment the next day, they pick drop me off at work, then pick me up and I get my car - service completed and even vacuumed and washed.I trust these guys!

vidalrg

Mar 31, 2011

I have been a customer for at least the past 10 years because of Mark Javis knowledge, fairness and dedication to take care of his customers. I drive over 35 miles, from Ken Caryl Ranch in Littleton to Mile Hi Acura because of a very bad experience with Courtesy Acura. Mark's service won me back to Acura.

whale21

Mar 31, 2011

I return to see Mark at Mile High Acura, he always makes sure I am taken care off - from price, to fast friendly service. He always makes sure my car gets what it needs done and never tries to oversell me with extras. I even bought my car from Mile High Acura I enjoyed Marks friendly service so much! Great work!

Cathy Krown Buirski

Mar 30, 2011

We have been servicing Acuras for twenty years with Mark Jarvis. He has been amazingly helpful and easy to work with. We recently bought a different car only because we have had only Acuras for 25 years. I will miss working with Mark! He is always responsive, attends to every detail, and is totally communicative about the servicing needs. I trust him completely and highly recommend him to any customer with an Acura.

hrdbdyneil

Mar 30, 2011

Whenever I bring in my vehicle for service Mark Jarvis has always made it a pleasant experience. He is always professional and helpful with clear explanations about the problem and the needed repair. Always recieved best quality and service from Mark Jarvis.

jairoram

Mar 30, 2011

I have been taking my 2005 Acura-TL to Mile Hi Acura since I purchased it. I always deal with Mark Jarvis as my service advisor, and I trust him implicitly. My vehicle now has 113,000 miles on it, and all service has been performed by this dealer with Mark coordinating and advising the service. I have many choices were I can take the vehicle for service, and I continue to use Mile Hi Acura because of Mark Jarvis.

Kathy G.

Mar 30, 2011

We have worked with Mile High Acura for over twenty years, and with Mark Jarvis in particular. The level of personalized service is unparalleled. Although we now live in a different town over 70 miles away, we continue to drive to Denver to go to Mile High. Service does not get better than Mile High, or better than Mark.

redroc0439

Mar 30, 2011

My wife and I have been very happy with our contact with the service department at Mile High Acura and Mark Jarvis in particular. He treats you as family and always makes you feel welcome. He goes out of his way to understand any problems you are having if any, with your vehicle and takes care of them. You never have to worry about having work done that does not need to be done. We really enjoy our experience at the dealership.

rrstrick

Mar 30, 2011

I have worked with the team at Mile High Acura since 1993, shortly after I had purchased a new Vigor from an Acura dealership in Kansas City before I moved to Denver. Mark Jarvis was the first contact I ever made at Mile High, and in the 18 years (!) that have passed since, he has always made sure that my vehicles left the service department fully functioning and in tip-top shape for my safety & that of my son. Even after I left Denver, Mark & his team responded to many a service question from me, and they are always the first call I place whenever I need help. When I purchased my '07 MDX from Mile High, there was so much new technology in that vehicle compared to the '93 Vigor I had previously owned (and put more than 326,000 miles on!), that I frequently called simply to find out how to operate something. Despite how busy the shop always seems to be, Mark and the service team are unfailingly patient, and I end up feeling like I am the only customer in the building. Even though I now live in Minnesota, I've never been able to establish a service relationship as trusted as the one I have with Mile High. If they tell me I need something done on my car, I believe them, knowing I can trust what I'm being told. Mark is phenomenal, and I only wish I had the chance to interact with other service professionals of his caliber.

sandra.rothenberg43

Mar 30, 2011

I bought my 1994 Acura Integra from Mile High Acura, and I kept it and had it serviced there for 17 years. I felt that Mark Jarvis was always looking out for me as well as my car. He knew I needed to keep it going for as long as possible. He and the entire staff were always friendly, available, and extremely helpful. They NEVER recommended service I did not need, and they helped me prepare (financially) for the service they anticipated that I would need. The work done on my car was always flawless and, as a result, I never let any other dealer or mechanic service it.I would love to buy another new Acura, and if I do, I will definitely purchase it at Mile High Acura.

Westin40rd

Mar 30, 2011

Great service. Superior friendliness. Mark is very friendly, always follows through with me. He always recognizes me immediately, tells me what I need before I need it, is very timely, and knows my car very well so I have complete trust in him. I definitely buy another Acura.

barbpred

Mar 29, 2011

We own a 2004 Acura MDX (purchased new)and have had all owner manual recommended services performed at Mile High Acura. In all these years I don't recall any service issue arising with our MDX in between those recommended services (as an aside, we are so happy with our MDX, we have decided all our future auto purchases will be Acuras--and, yes, we will utilize Mile High Acura for service). If so, any out of the ordinary service would have been performed at Mile High Acura. We are confident in the service work performed. All personnel (our service consultant,service techs and cashier) are professional, knowledgable, very efficient and warm. I look forward to my service experiences at Mile High Acura. Our service consultant for many years has been Mark Jarvis. He makes sure we are well informed and possesses all the qualities described above. He also welcomes any telephone call I make to him on occasion with a general question. The environment at Mile High is pristine and we find it a pleasure to be a customer. In short, we do and have highly recommended Mile High Acura.

drdenver

Mar 29, 2011

very friendly and knowledgable staff. Comfortable waiting area in service department which includes snackas and several beverage choice. The Starbucks coffee is certainly a plus.I always get the exact date and time requested to fit my schedule. Ordering special parts is very easy, as my service advisor, Mark Jarvis, handles it for me.I've recommended Mile High Acura to several of my Acura-driving friends and they love the way they are treated by Mark Jarvis.I recently purchased another Acura just because I don't want to leave the wonderful service they offer.

ga.giguere

Mar 29, 2011

I had an issue with the fan for my heater in my MDX. I was getting a loud noise coming from the fan everytime I turned on the air conditioner or heater. A few days earlier I had the windshield replaced by a local glass vendor and began to notice this noise immediately. I took the car back to the glass vendor and they were not able to locate the cause of the noise. So, I took the car into this dealer and they were able to find that a piece of paper towel was wrapped around the fan. They saved this piece of paper towel for me and I was able to file a claim for the cost of this service with the glass vendor. The glass vendor was willing to reimburse me for the cost of this service. I want to say thank you to the dealer for helping me get this issue quickly resolved.

lec2

Mar 29, 2011

We have had the pleasure of working with Mark Jarvis in the service department, for several years - he is honest, dependable, and very knowledgeable. My appointment always starts on time and he gives me accurate estimates of how long they will take. Mile High is a great dealership.

lkuo

Mar 29, 2011

Mark and others at Customer service for MDX repair are great. They are friendly and they explain car issues and make recommendations. Mark also follows up extremely well. Since we live in Pennsylvania and only come to Colorado to our vacation home several times a year, where we keep our MDX, it is very important to us that we have someone like Mark we can rely on.Lawrence C. Kuo

manuel10

Mar 29, 2011

I was stationed in Denver for a year and took my car for service to Mile High Acura. There I was surprised to see the friendliest Car Dealership I have seen in my life. This was due to the staff, more specifically Mark Jarvis. Mark was a technical expert, and a genuinely good guy. Mark and Mile High made all my vehicle service quick and painless.

rcira1

Mar 29, 2011

I have dealt with Mark for 11 years and everytime i take the TL in for service Mark is always so friendly and so nice to talk with that i look forward to taking the car in for service. I could not ask for a better service advisor. Mark is the best one of all the dealers i have used.

sandiyork

Mar 29, 2011

The reasons I continue to be an Acura owner are twofold - one is the quality of the vehicle - I love my Acura! The other is the way Mark Jarvis and the rest of the service team take care of me and my vehicle. When I bought my MDX in 2007 I did look at other SUV's but I just could not imagine no longer having the service experience that I get with Mile High. They are friendly, courteous, helpful and knowledgeable. They go out of their way to work with my schedule. They are an awesome group!

stevendjennings

Mar 29, 2011

I am very pleased with Mile High Acura. I find all the people I have dealt with over my 25+ years years to have been top draw - they are honest, responsive, respectful and very friendly. The quality of work for my service requirements has always been excellent. I greatly appreciate the TLC treatment from providing another Acura car to drive if I need one to washing my car when they complete their work. I have worked with several of the Acura service writers and specifically have worked with Mark Jarvis since I purchased my 1st Legend and he is always committed to making sure I am satisfied and has gone out his way to make sure the problem is diagnosed correctly, repaired and is in line with my cost expectations. Mark is a a long-term employee that knows how to treat his clients. I have also been please with Brian Alvarez as he also is very customer oriented and has a friendly and engaging personality as well. Bill Dowd, when he was on the Acura side (now is the Honda Service Manager) was a terrific service writer and very smart and responsive which is why I believe Yuri promoted him to Service Manager. Yuri Albin is one of the rare Car Dealer Managers I have ever dealt with - he is very honest, never pushy and always meets my price, choice of vehicle and special features. I always do my homework and have other prices from multiple sources and Yuri has never failed to meet or beat the competition. All in all, I couldn't be more please with Mile High Acura/Honda and have purchase my wife's MDX and daughter's CRV as well as four Acura's for myself from Mile High because of consistent focus of delivery the best customer experience the can provide.

sveta2bella

Mar 29, 2011

Mark is always friendly and ready to assist with scheduling service. A loner is ready for me when I arrive along with the paperwork for me to sigh. Mark alway calls me with updates (everyday) for as long as they have my car, he always makes me feel like I'm important. I appreciate the friendly staff and personal service I receive from Mile High Acura. I live in Arvada and drive all the way to Parker practically just because of the quality of service I get for Mark...

warboga66

Mar 29, 2011

We have utilized this Service Department for over 18 years. We have found the employees always customer oriented and very business like in our dealings.They have always answered our questions and provide the best quality service in the Denver metro area.

zhanjn

Mar 29, 2011

I just bought an Acura MDX 2011 from Mile High Acura last week. The whole process was smooth and wonderful. Matt Heintz helped me throughout the process. The vehicle is great and meets all my expectations. Overall I want to say that the service was excellent and Matt was very nice and friendly.

cathyrubin69

Mar 28, 2011

I have been going to Mile High Acura for 29 years. Mark sold me my first Accord in 1982. It's a great dealership, close to my house and the people are terrific. Mark is wonderful, and I hope he will stay there as long as I have Hondas or Acuras. I like to believe that whatever car I've brought in (Honda or Acura) that the same technicians are working on my car.

DavidSeven

Mar 28, 2011

I just had my Acura MDX serviced at Mile High Acura this past Friday. Mile High's service department is excellent in both work performed and customer service. Mark Jarvis is the Service Consultant I usually work with at this dealership. Mark and Mile High have consistently gone above and beyond normal customer service by making a loaner car available when I need it, meeting me after hours for drop off and pick up and accurately estimating time and cost associated with the vehicle's service.

denisehora

Mar 28, 2011

From day one when I entered Mile High dealership, I was impressed with everyone there.My first car was bought in 1990 and I decided to buy my next car in 2005 only due to THE BEST SERVICE DEPARTMENT in town. Dave Pompo (I think that is his last name) was amazing when he was there and then..... came along Mark Javis, who till today takes care of me as if I was part of the family. I truly love working with him and would recommend the same experience to all my friends and family if asked.Thank you for being there!Denise Hora

egal2pt0

Mar 28, 2011

I've been bringing my cars to Mile High Acura for service since I moved to Denver 13 years ago. I've never experienced such high-quality service or trustworthy service providers like those at Mile High. In fact, I purposely sought out a pre-owned Acura after my first was stolen so I could continue to rely on Mark and the rest of the staff to handle all my service needs without giving it a second thought. To me, that's the real luxury of owning an Acura!

Linda Cracraft

Mar 28, 2011

I have been a customer at Mile High Honda for over twenty years. I have received excellent customer service from the service department. Mark Jarvis has been my "go-to guy" and has always been extremely helpful. He is knowledgeable, friendly, and kind, and I really trust his advice, which is very important to me. Overall, I love my Acura and it is nice to know that there is a good service department to assist when I need it. Linda Cracraft

RHennessy

Mar 28, 2011

I have known Mark since 1986 when we purchased our first Acura. He has been consistently helpful and I have a great deal of confidence in his advice. We know that we will keep our present Acura for at least several more years. We look forwad to working with Mark in near future.

rtulper

Mar 28, 2011

Mark is, arguably, the best Service Consultant I have dealt with, ever. He is professional, knowledgeable, friendly, and eager to please. When I purchase my next Acura, Mark will be a major reason that I do so. He is a gem and an asset any business should be proud of.

sc74033

Mar 28, 2011

I have worked only with Mark Jarvis for my service needs. He is absolutely the friendliest and most professional person I have worked with in the auto industry. I have thus far only required routine service, with some warranty work. In every instance, Mark has resolved the issue on time or better, to my complete satisfaction. He is a large part of the reason I continue to patronize Mile High. If he moved to another Acura dealership, so would I. I realize that he has many customers to deal with, but he has a way of making you feel that he is genuinely interracting with you on a personal level, that he is genuinely concerned about your problem, and that he cares. I would not consider buying a car (other than a truck) from any other dealer, because of Mark Jarvis. I've bought 2 Acuras from Mile High thus far.

Greg Thompson

Mar 27, 2011

Mr Jarvis was extreamly helpful in taking care of my vehicle situation. His customer service skills and paying attention to details are a great reflection to him and your company. I look forward to doing more business with acura and Mr Jarvis in the future.

lindajones14

Mar 27, 2011

Everyone is friendly....Quick in and out....Good space to work in....However I do not like that it requires 250 characters or more. That is not necessary and it takes up valuable time..I also, do not believe a phone call is necessary .... This appears to be overkill!!!!!!

tbethel

Mar 27, 2011

We have been working with Mark for over 10 years in servicing our Acuras. He is always helpful, greets us with a smile and inquires about our family at every visit. We trust that we are being treated fair and that our cars will be taken care of so that we can drive them for many years. He fits us in even when the Service Department is booked and is honest about what we need or don't need serviced at each visit. When we were deciding in 2003 whether or not to buy another Acura, Mark was one of the deciding factors to stay with the Acura line of vehicles. We appreciate his hard work and dedication to us and to Mile High Acura.Terri and Matt Bethel

bhanley406

Mar 26, 2011

Mark takes care of me. Whenever I call he finds a way to get me in even if the schedule is full, he is friendly, makes sure the work is done correctly and gives me good advice on repair alternatives. The service I receive on my cars is the primary reason I keep coming back to Mile High Acura.

cl2011

Mar 26, 2011

i have bought a few cars with erik traeber over the last 10 years and he has always helped me in everyway from picking out the perfect car for my needs with the options that would be useful to me. he has also gave me many options purchasing from financing to extended warranty. he has alot of exprience in the field and very helpful. i have rocommended friends and family to go down to see him when ever they decided to purchase a new or used car or truck. i really appreciate all the work he has done for me over the years and would recommend him to anybody. thanx again..

kayljohnson

Mar 26, 2011

I have been going to Mile High Acura for service since I bought my car in 1999. I have always had a positive experience. I fell comfortable that I am being given an accurate, truthful picture of the service that my car needs. Mark works with me to assure that repairs are done when really needed or he lets me know what repair needs I can expect in the future. I feel very comfortable that I am not being oversold repairs or parts. Prior to this experience with Mile High, I used an independent repair shop as I had several less than positive experiences with dealership repair shops. Mile High has changed my mind about the dealership option.

OnlySteve

Mar 26, 2011

Long time customer that is very happy with Mile High Acura and the work of Mark Jarvis!!!!!!!!!!!!! Courtesy Acura is much closer to my house, but I go to Mile High Acura because I know they will take care of me!!!!!!!!!!!!!!!!!!!!!!!!!Steve Moyer

pbemski

Mar 26, 2011

Mark Jarvis exemplifies good service. I am always confident that the work I need will be done well and the price will be appropriate. Keeping my car running well is the objective clearly shared by the staff at Mile High. Mark Jarvis goes out of his way to respond to questions, no matter how many times I have asked them before, and to make sure that any possible issues with my car are resolved before they become issues. I have recommended Mile High and Mark to friends. Their experience has been the same as mine.

Tsai

Mar 26, 2011

Great service! I am very impressed by his knowledge, sincerity, and cute smile. He also provided all the important information that is essential to my situation at that point of time. Most importantly, he tried his best to help me out and keep me informed of currently progress. He made me really felt comfortable and confident with my purchase/decision. I never regret in every a moment I drive.I purchased Acura legend two door coupe. I definitely recommend my friends to see him. Great service with great car!Sue Z.

kgtarley

Mar 25, 2011

Mark has been my service agent for many years;he gives the best service I have every had! He is always looking out for what needs to be done and in the most efficient way. Steve is also fantastic and worked through issues I had a few years ago after a repair was done and they never doubted my issues and finally figured it out!It is a quality operation that I would recommend to anyone, anytime... The other service representatives are always friendly and helpful in Mark's absence... However, Mark is the ABSOLUTE BEST! Patient, understanding and understands what you need... He even came and jumped me when my car died in a garage not far from the dealership! NOW that is SERVICE!

markeene

Mar 25, 2011

I am greeted and taken care of with a smile and great attitude. I know I can rely on competent and solid service. I drive a 10 year old MDX and hope to be driving it even after I purchase its replacement in the future. Mile High Acura know me and my vehicle and has earned my loyalty.

MarleneBassett

Mar 25, 2011

Mark Jarvis is the reason we go to Mile High. He is absolutely the BEST in getting our Acuras serviced, getting us a loaner when needed, and just generally being super helpful!Thanks so much for employing such high quality people!Marlene Bassett

melada

Mar 25, 2011

Mile High Acura Service in my book, provides world-class customer service! In particular, my compliments to Mark Jarvis for his CONSISTENTLY professional and friendly service. He treats each and every one of his clients with great care and respect and ALWAYS with a smile on his face. Customer Service is so important to me, and more often than not, the quality of service I receive will determine whether or not I go back to a particular service provider. Without question, Mile High Acura Service realizes the value of great customer service and they will ALWAYS have my business.

mstelaya

Mar 25, 2011

I have always received EXCELLENT service when dealing with Mile High Acura. I wouldn't hesitate to recommend them to a friend! They have always provided fast friendly service and have explained all of my options. I've never felt pressured and have always left with a smile.

ranger99

Mar 25, 2011

I have always been impressed with Mile High Acura. This is where I bought my Acura and that experience could have been more pleasant. Never the less, I continue to have my car serviced there because I trust the work will be done correctly and quickly. I do want to comment on one of the employees. When I schedule my car for service I always call Mark Jarvis. He is knowledgable and professional but most importantly I trust him. He is an excelent example of what customer service should be. Thank you.

redarffman

Mar 25, 2011

The service provided has alway been a positive experience. Mark Jarvis has always been very helpful in getting my service scheduled and is an excellent representative for Mile High Acura. The waiting is area is always clean and well stocked with water and coffee. I couldn't be happier with Mile High Acura.

timbiz

Mar 25, 2011

I originally purchased a car from Erik several years ago, in fact, the car just before this one. So, I have purchased two car, in succession from Erik at this dealership. I found him to be honest and caring, and even though he knew I was shopping around, he was very diligent in his follow up and follow through. Although I had a preconceived expectation of going into a car dealership, to deal with a 'car salesman', Eric was different. He was a professional. I am a trainer and found him to be refreshing in his approach - not quick to try to sell, but finding out more about me, what I do, what my needs are. He did a great job at selling the reputation and service of the dealership, which meant a lot to me. And, as I said, this is my second consecutive car from him, and I get all of my service done there, and have been very satisfied! I also appreciated follow up from Erik, AFTER the sale, and even on my anniversaries (1 & 2 years out)! This shows me he's a true professional, and loves his work. I have recommended others to Erik in the past, and won't hesitate to do so again! Tim Culwell

Art Otten

Mar 24, 2011

Markk Jarvis is the best Service Consultant in Denver. I have been with Mark for 7 years He is always very knowledgeable, patient (even when he is very busy) and thorough in every respect. He explains everything and I always leave with a good feeling knowing that everything that needed to be done has been done right. Even if I am in a hurry to leave, he always takes the time to explain all that has been accomplished.

barela1790

Mar 24, 2011

I own a 2006 TL and have used Mile High and Mark specifically for over a year and I could not be happier. I am treated well every time. I feel like I am a valued customer no matter what I come in for. I felt the pricing for the work was done was very fair. And I trust the technicians since they work predominantly on Acuras. The entire team is great, I plan to go back again and I would confidently recommend Mile High.

klobewan

Mar 24, 2011

Eric has a customer first attitude!!! Great personality, product knowledge and service. His contact with a customer continues well after the purchase. We appreciate his efforts and commitment. Mark makes it a point to know all of his customers and treats them as if he has known them for ever. He also is committed to the customer and will go out of his way to make a customer happy. thank you both!!!Mike and Shauna.

lbjornstad

Mar 24, 2011

We have been going to see Mark Jarvis at Mile High Acura for the past 6+ years. We now live an hour away from Denver in Colorado Springs, but make the drive to Mile High for all of the service on both of our Acuras, everything from oil changes to tires and recently suspension work. The drive is completely worth it for the service we get. The customer service is excellent, everyone is always very friendly, and they always have a loaner car ready for us if it will be alonger appointment. The quality of their work is excellent, and I know I can trust them when they tell me what my car needs. Mark and Mile High Acura have always gone above and beyond our expectations and I would recommend them to anyone looking for a great Acura service center.

miketwgi

Mar 24, 2011

Mark Jarvis at Mile High Acura has been our service rep for many years. He is absolutely fantastic in every respect, service, attitude, customer care, you name it. In fact, he is the main reason I am a customer at Mile Hi. Members of my family also own Acuras, and he gives them superlative service as well. You're fortunate to have such a quality employee as Mark. Sincerely, Michael Weinberg

seichler

Mar 24, 2011

I will buy and service my next Acura at this dealership mainly because of the service I receive everytime I bring my car in. Mark Jarvis is AWESOME!! He is thoughtful, helpful, efficient, NICE, courteous, knowledgeable...I could go on and on. He's the best!!!

teambevo22

Mar 24, 2011

My first experience when I walked into this dealer was horrible. However, my second visit made me change my opinion. It was a great pleasure working with Eric. I have bought two cars and love dealing with him. Great customer service. He goes above and beyond to satisfy his customers. Would highly recommend him to anyone needing to purchase a car.

TeriMary

Mar 24, 2011

I have owned three Acura's now and have always felt welcomed and taken care of at the dealership in Aurora. It is nice to see the same faces year after year. Mark Jarvis, in particular, always has a smile on his face and is quick to take care of any issues you may have. It is always a pleasure dealing with him.

amandanorris

Mar 23, 2011

Erik did an amazing job. Based on my wants and needs he fit me in the most practical car (Acura MDX) and also worked with me to get me at the right price point. He made my buying experience enjoyable, unlike many other less than desireable, daunting car purchases in the past. I will definitely return to Mile High Acura for my next purchase and look forward to working with Erik again in the future.

darizumi

Mar 23, 2011

Service staff, particularly, Mark Jarvis has intimate knowledge of Acuras. Staff always accomodating and friendly. Appointments suggested, but work and completion time are as promised. Loaner car provided. Shuttle service to home/work provided. Additional work only done w/ your knowledge and confirmation. Clean waiting area that is well stocked with refreshments and snacks. Prices are higher than from an independent garage but dealership uses original Acura parts that are pricier than aftermarket or remanufactured parts.

kedgar1239875

Mar 23, 2011

The whole process of bringing a vehicle in for service is somewhat painless from start to finish: The service people are friendly and helpful, a loaner is available, they provide accurate estimates and the service is generally completed earlier than expected. But more than that I feel that I am treated with respect and that they value my business.

mtrenz

Mar 23, 2011

after meeting mark over 12 years with the purchased of my first NSX. i have always serviced my NSX there at the dealership. mark always have took great care of my family and I. i difinitely recommend anyone to this dealership because of the great services from mark

pool.register

Mar 23, 2011

Had my MDX serviced 2-3 weeks ago. I also had a defect battery a week ago. Unbeatable 5 star service all the way! The regular service was done on time while I waited. When my car battery went, a tow truck picked up the car at the time that was promised and took it to Mile High. I notified Mark, who kept me in the loop all the way made sure it got fixed painlessly and effortlessly.I have lived in 4 countries on 3 continents, including Europe, and I've never experienced this kind of service from a car dealership. Well done to Mark Jarvis and his team.

ron.goetz

Mar 23, 2011

I have purchased five vehicles from Mile High and from Erik Traeber and all have been top notch. I have recommended Mile High to a number of friends and they have been very satisfied. I currently drive an MDX and my wife and one son drives a Honda. We are very satisfied with our treatment.

AprilNichole

Mar 22, 2011

I made the switch to Mile High Acura from Courtesy Acura and have had the BEST experience at Mile High (unlike Courtesy). Mark Jarvis has always been my service consultant and he has accommodated my needs on every occasion. This past visit, I needed an oil change and didn't have an appointment. Even though the appointments were booked all day, he managed to fit me in! The time before that, he managed to get me a rental car last minute so I could make it to a doctor's appointment on time. He is always very friendly and delivers excellent customer service time and time again. He is the main reason I bring my vehicle to Mile High Acura.

Bigsprinter

Mar 22, 2011

Can't say enough about them. Friendly, and just as importantly, candid. They didn't overpromise and underdeliver--Simply told me what they could do, then did what they promised.Example: I put a deposit down on a car and when the car came in, demand had really spiked on the model--They in all reality could have sold the car to someone else for more money, or raised the price-- but they didn't play games and honored the original offer.Matthew Heintz, our salesperson, was very knowledgeable about the Acura lineup and is a real straight-shooter, what more can you ask for?Also felt very respected and valued by Gene in their finance department. Again, he went the extra mile to explain our options.Zero pressure on the car or anything else (warranties, pinstripes, tru-coat, etc.).I would recommend this dealership highly and would purchase from them again in a heartbeat.

cwilliams01

Mar 22, 2011

I would like to mention that Mark Jarvis was always kind, caring, understanding, experience, fair and patient with all of my services at Acura. He made the visit easy, helpful and painless. I observed he was this way to all customers and that says something about his integrity and the person that he is. Thank you!

dmatsuda

Mar 22, 2011

Mile High Acura has always been a great dealership to do business with. I just bought my third vehicle from this facility. Part of the reason I purchase Acura vehicles is because of the great service I get from Mile High Acura. I would recommend this dealership to anyone.

ha

Mar 22, 2011

Mark seems to have great knowledge about my car. He has a geniune desire to want me to be happy with the service. He's been out of town a few times during my servicing and has taken measures to make sure work is done properly. He follows up every time and even checks in to make sure my car is running smoothly. I've been to many other dealerships and never had this level of service.

julietreyger

Mar 22, 2011

My family and I have been doing business with Mile High Acura and Erik Traeber in particular for more than a decade now. I have personally just recently purchased my third car with Erik Traeber's help. I dont think many people can describe car buying as a pleasant experience, but at Mile High Acura it always has been. I live two hours away from Denver and when im in town I prefer not to spend hours and hours at the dealership negotiating. Erik Traeber is always sensitive to this fact. He takes the time to find out exactly what i need and by the time I get to the dealership Erik has the offer ready, the offer that he knows will work for me. The quality of Erik Traeber's customer service as well as that of everyone whom I come in contact with while there is what brings be back to Mile High Acura. I already do and will continue to recommend Erik Traeber and Mile High Acura to others.

ries1

Mar 22, 2011

Mark Jarvis, service consultant, is the major reason for my consistently outstanding experience at Mile High Acura over the past five years. I have just completed my 98,000 mile service call and have never had a bad experience. Mark always pays attention to detail and his integrity is unquestioned. He has my full confidence...when Mark says I need something, I get it done and have never been disappointed. Mark is the reason I will buy my next car from Mile High!

sharisellers

Mar 22, 2011

The salesman we worked with was very knowledgable, friendly and thorough. He was not one of these old school, hard core salespeople who were uninformed about the details and the inner workings of the cars that they sold. He made multiple cars availble to me to test drive. And when we finally purchased the car of our choice, he spent an hour getting it prepped, going over the features of the car, and setting up all of our personal settings. He even took our picture with the car and emailed it to us!

vela_vanessa

Mar 22, 2011

Love working with Don. He always helps us out and is very courteous and polite. We have been in several times to have items fixed that are covered by the warranty and everything has been taken care of, no questions asked. This is my first Acura and so far very pleased. The times that we've had to loop in Don's manager, he has been helpful as well.

barbg621

Mar 21, 2011

I bought a new Acura MDX in 2005. I loved the car and always had positive experiences at the dealership so when it was time for a new car I headed back to Mile High Acura. Mathew Heintz was my salesperson. He was friendly, knowledgeable and extremely helpful. He spent several hours with me on the day I picked up the car- helping install the phone and showing me all the details of my new car, most especially the navigation system. I know that I can call on him with any questions and at anytime.

Bdean06

Mar 21, 2011

Mark is one of the most consistently friendly, Honest, courteous, employees I have had the pleasure to deal with. Mark goes above and beyond the normal customer service to ensure you are satisfied. You should be proud of Mark, he is the reason I bring my vehicles to Mile high Acura.

benjaminw

Mar 21, 2011

My family has purchased cars from Mile High Acura for more than 25 years because of their commitment to service before, during and especially after the sale. Mark Jarvis of the service department is particularly excellent, but each and every employee I've ever dealt with has been kind, courteous and professional.

JohnHilb

Mar 21, 2011

I am very happy with my RL and the sales experience provided by Randy. I would buy from him, and this dealership,in the future. The entire process was straight forward, with no surprises...the way things should be but often are not. I am a well prepared buyer, and do not need nor want the normal sales fluff nor the hard sell, so I was quite happy with Randy's work.

kspoonhour

Mar 21, 2011

This was my very first independent car purchase and the level of professionalism and ease of the transaction suprised me. As I live in Vail and am not able to personally visit the dealership, our sales representative, Matthew Heintz sent detailed reports on vehicles that met our specifications. I appreciated being educated and aware of the various options before driving down to make the purchase. Once at the dealership, everone was courteous and helpful and even the financial side was quick and easy. There wasn't the pushiness that is often a perception of car salesman and instead, it was very comfortable and Matt was great at giving me a tutorial of all of the technical features of the vehicle. I have been very pleased with my purchase and with the staff and service at Mile High Acura. I will certainly be returning for my next vehicle purchase and would recommend to anyone interested in Acura or Honda.

lyco18

Mar 21, 2011

We have been customers of Mile High Acura for so long, I don't even recall when we first became Acura owners. Mark Jarvis has been the BEST! His customer service is excellent! He is so personable and has helped us for years. In fact, Mark is one of our main reasons that we have stayed with Mile High Acura. He has ALWAYS taken the time and effort to help us with anything needed! We would HIGHLY recommend this dealership as well as their service department. The service is ALWAYS excellent. We have not EVER needed to complain about ANYTHING because we have ALWAYS been so well taken care of. 5 stars go to Mile High Acura and 100 stars to Mark Jarvis!!!! Thank you, Mark for always taking such good care of us!Terri and Jeff Auerbach

marshalltobin

Mar 21, 2011

I have dealt with this dealership because I used a broker in the past and decided to use the dealership that serviced my car. I was given a deal that was equal to that of a broker and was satisfied. Because I was given such a positive experience from the service department I wished to keep everything in one place. Mr. Traeber was easy to deal with and made the lease and purchase a very pleasant and satisfactory experience.

mattbryant

Mar 21, 2011

We just purchased a new 2010 Acura TSX V-6 from Mile High Acura and had a wonderful experience. We dealt directly with sales representative Erik Traeber during the process. He was very friendly and helpful throughout the process. He followed up with us numerous times to make sure he had answered our questions. He kept us informed on the recent specials and promotions. Customer service from Erik and everyone else we came across at the dealership was top notch! I would highly recommend buying a future vehicle from Erik and Mile High Acura.

Renee Leventhal

Mar 21, 2011

This was unequivocally the BEST experience we've ever had purchasing a vehicle! Matt was the most knowledgeable person ever. His kindess, warmth and patience was truly appreciated throughout our negotiations. We would highly recommend Mile Hi and of course Matthew Heintz as the # 1 person to work with. Thank you for everything and I LOVE, LOVE my new RDX! Can't wait to see you again when I service my new vehicle!:)

rgriffith

Mar 21, 2011

I had a very good experience dealing with Erik Traeber at Mile High Acura. I'm from out of state (Wyoming) and Erik was kind enough to pick me up from DIA when I flew into Denver Saturday morning. We had friendly conversation on the car ride to the dealership, and the process of getting me into the vehicle went very smoothly. I would recommend the dealership to anyone looking for quality customer service and ease of purchasing a new vehicle.

sgk

Mar 21, 2011

Matthew Heintz did a great job and was very helpful. I was moving in from out of town and bought the car over the phone and internet with Matthew. He even drove to my house and brought me to the dealer so I could finalize the deal and pick up my car.Great Service.

weirather9

Mar 21, 2011

I have been getting my 1994 Acura Legend serviced at Mile High for approx 13yrs. During that time I've dealt almost exclusively with Mark Jarvis. I can't say enough about his professionalism, his wonderful personality and his great knowledge for the job. I've sent many United Airline friends as well as my other friends to Mile High service center for their Acura repairs due to the fantastic and honest service I've received from Mark and the others there at Mile High. He's assisted me so many times and has been so accommodating to my schedule. Being a 1person, 1car family he is appreciated more than I can say. Mark is definately the reason I have been so loyal to Mile High Acura. Until I can afford a newer Acura, I'll just have to count Mark and the rest of the service family to keep this one going.

monica.eva31

Mar 20, 2011

My family and I have been going to Mile High Acura for over 10 years due to the outstanding customer service we receive from the service staff. Specifically, we work with Mark Jarvis as he has always been trustworthy and reliable when it comes to all off our family's auto needs. Besides Acura being a reliable vehicle, we only drive Acuras because we trust our service team and know that whenever we need anything they are right there to help. I would recommend Acura owners to service their vehicles at Mile High Acura and to ask for Mark as he will make sure to take care of you!

alanlstein

Mar 19, 2011

I had to replace a car which was a total loss in an accident. I met Matt Heintz on the sales floor and his assistance was invaluable in identifying a car which met my price and quality expectations. I was not previously in the market for a car so he worked to advise me about what I might expect to find in the used car market for a late model, low mileage TL. Even though I was not happy about replacing my older Acura TL, the experience was, in every material respect, positive.

augie_v

Mar 19, 2011

Matthew Heintz went above and beyond to make us happy and comfortable with our purchase. He was not a "pushy" salesman, but rather a knowledgeable, down-to-earth guy.The manager also deserves great recognition for making "everything" about our purchase perfect.

d01132997

Mar 19, 2011

I've been working with this dealership for more than 7 years, and have never had a bad experience. Mark Jarvis is my specific service representative, and has outstanding customer service skills that are mimicked by all other Mile High Acura service representative's. I live approximately 15 miles away from Pikes Peak Acura, but choose to drive 90 miles north for service at Mile High Acura. Their customer service is top notch, and the best I've experienced with all industries!Acura OwnerRico Maestas

cssalut

Mar 18, 2011

I purchased my first new car with Erik. I had done some shopping around and was put off by all the hard-sell salespeople out there. Being a single girl I had a lot of questions and was worried about being taken advantage of. Erik was very patient with all my questions and I never felt like he was giving me the run-around. I would recommend Erik...and HAVE!!

Joannzell

Mar 18, 2011

Mathew was very helpful and friendly. He took a great deal of time with my sister and I Buying a car can be overwhelming but it was not.When I brought my car home, I had more questions and matt answered them immediately. He also spent a lot of time going over the inner workings of the vehicle.

kvschaaf

Mar 18, 2011

I came in for a filter and oil change service. I was offered coffee, water and snacks in the waiting room. Casey Irvine showed me the Accelerated Service Checklist and explained the condition of the tires, oil and filters. Everyone was courteous and I was able to leave within an hour of my arrival with a complimentary car wash!

mblake

Mar 18, 2011

Curtis was very pleasant, helpful, and listened to my needs. He followed up with me afterwards and continues to do so. I like having that connection in the third year now. I would definitely go back to him when I am ready for my next vehicle. He is quite an asset to the dealership.

rockwellj

Mar 18, 2011

I purchased my RDX in December so this was the first time that i had the need to visit the service department. I had spoken with Mark Jarvis, from Arizona, by phone in January,. The right fog light had been broken on my trip to Arizona. I was not comfortable going to a dealership with which I was not familiar. Mark assured me that since Arizona had no snow, ice, and little rain it would be safe for me to wait until I returned to Colorado to have the light repaired. When I called to schedule an appointment for the 5000 mile service and repair of the fog light Mark remembered my situation. Mark was professional, kind, & knowledgable in his dealings with me at the service appointment. Excellent customer service.Jan Rockwell

Donna McClain

Mar 17, 2011

Casey was great. I was 40 minutes late for my oil change appointment and he was still able to change the oil, check the car out and wash it in less than one hour. That is the shortest amount of time I have ever waited. I have been using this dealership for over 16 years. Two different Acura cars. I love the new speedy service available for just oil changes. This is great!!!

hbloom99

Mar 17, 2011

We were treated fairly and with respect and no pressure. We've bought two other vehicles at this dealership and through the same salespeople. We know the quality of the experience and are able to have a professional conversation around purchasing a new vehicle.

Hsteppig

Mar 17, 2011

Eric was very helpful and knowledgeable about his products and dealership. He worked diligently to assist us in our financing and placed us into two cars that fit our life style. We will definitely be back to purchase our next vehicle from Eric. Thanks Eric

jaditallo

Mar 17, 2011

Erik is excellent! His follow through was very professional. In the past I have not enjoyed purchasing cars from local dealers. That was not the case with Erik. Erik made the experience flawless. I would buy another Acura product from Mile High JUST becauseI like Erik!Recently I had to contact this dealership for some past paper work needed. I called Erik and he was once again extremely accommodating with my request. And.... he fulfilled my request in a matter of a few hours!

jesterby

Mar 17, 2011

Eric is great to work with. He knows his product, the competators products, his dealership and those of others and presents all this to the customer so that the customer makes a great choice. He worked hard to get the best price and exact model we wanted. On delivery, he demonstrated the vehicle (2 MDX purchases) inside and out and so complete that we had no questions. As we returned for service he would greet us and see if he could be of service. We will work with him again.

johanylee

Mar 17, 2011

Matt is extremely knowledgeable and worked with us in an open and honest manner. He provided leasing and purchase options that were clear and easily understandable and ensured we were comfortable with our options. He met all our expectations and we thoroughly enjoyed the experience.

maxjg

Mar 17, 2011

My Acura TL is an outstanding car combining performance, technology and dependability. Now I have discovered Mark Jarvis at Mile High Acura and his white glove customer service that is reminiscent of Nordstrom. Mark ALWAYS provides great service and knows the history of my car so that all service issues are handled from my perspective. I trust Mark and usually follow his advice. Because of Mark, I now service my Honda at their sister company Mile High Honda.Max Garcia

mmaym2005

Mar 17, 2011

We love Matt- so much that our family has purchased 5 cars through him. Two new, and 3 used. We don't even go anywhere else. We know who we will be going to see whe we have to purchase another car. Matt is very courteous and friendly. He is knowlegable in the product he sells, and always gives us the best deal possible.Way to go Matt !!!!

ppl12380

Mar 16, 2011

Matt was great to work with. Took care of my needs and made the purchase easy. Would definitely recommend him to others. Have also used the service department here and so far they have also taken care of my needs. Had a few hiccups, but always addressed and taken care of as needed.

yalin_er

Mar 16, 2011

Matt is the best sales person I ever had..He is very patient and friendly. Mile High Acura is also a great dealership, I bought two cars from it, and I love both of them. The auto service is also awesome, I just moved to Ithaca, there is no Acura dealer here in town, and I drove to Syracuse, NY once, I think Mile High Acura is much better and considerable and patient

abrownlie

Mar 15, 2011

My experience with Matthew Heintz at Mile High Acura was a great one! I was looking to purchase a pre-owned Acura TL and had very specific terms in mind that would work for me. Matthew was nothing but patient and hard-working to find me a great deal on exactly what I was looking for. He didn't waste my time showing me cars that 'might' work, he really stuck to the specifications I asked for. Car shopping doesn't have to be difficult, and at Mile High, it was a breeze! I will definitely be a repeat customer when it's time to trade up again!

celven

Mar 15, 2011

Charlie went above and beyond for me AND finished everything early. I had a hard time pricing out some body work and mentioned it to Charlie, he called a guy in who did the work on site--saved me time and was the lowest estimate I got. Great experience, you have a returning customer!

Darin Jensen

Mar 15, 2011

My wife and I have purchased 3 new vehicles from Mile High Acura. We are an "Acura Family" and have an affinity for Acura quality, style, technology, and reliability. Acura delivers the performance and stylish "edge" that sets it apart from most vehicles, while still being available at an exceptional price and value. If you want a status symbol and a relationship with your mechanic, buy something else. If you want to capture attention with unique styling and technoligy, get outstanding service (albeit rarely necessary), and never worry about your vehicle letting you down, drive Acura.Beyond the satisfaction our vehicles bring us, our experiences with Mile High Acura have always been stellar. Never before would I imagine saying that the purchasing of a new car was a pleasurable experience or that having routine service would make for a pleasant morning. Mile High Acura has changed that. As long as we drive Acuras, Mile High will get our business.Randy Schumki handled two purchases for us and was a joy to work with. He was attentive to our desires (even ordering a vehicle that suited my wife's demands for the color scheme). He knew that we were loyal to Acura and to Mile High and he treated us as valued, returning friends. Such treatment generates trust that will have us returning to him and to Mile High with each new vehicle.

fitzke

Mar 15, 2011

I have purchased a number of Acuras from Erik, including several TLs and an MDX. He has always worked very hard to get me into the vehicle that I wanted. He is also one of the most diligent and knowledgeable sales people I have worked with at any dealership. Erik really strives to get the customer what they want. He understands the customer's needs and would never put his own interests above those of the customer, nor would he try to talk someone into a vehicle that they can not afford. Erik always knows the details about the vehicles that he sells, whether mechanical, financial or otherwise. He is extremely familiar with new features, as well as those that have not changed. I prefer to lease my vehicles. Erik never calls to try to sell me something I don't want or need during my lease. He knows that I will come back to him when I'm ready for a new vehicle. He is extremely thorough when it comes time to take possession of my vehicle. The vehicles are always spotless and ready to go. Erik is more of a friend than someone I just do business with. How many people can say that about their car salesman? He does a great job overall.

kaisers

Mar 15, 2011

I've purchased 2 new and 1 used vehicle from Mile High and Sales Consultant Erik Traeber. Erik is easy going and a pleasure to work with, he's the first person I call when I'm in the market for a car. Erik and the other members of the Mile High sales team take the anxiety out of the car purchaes experience. If a deal can be made, Erik, the sales managers, and finance managers, find a way to get it done. Iv'e recomended to friends to Mile High, both purchased vehicles with no hassel.Thank you Erik and Mile High for running a professional, no nonsense, dealership.

Langsam13

Mar 15, 2011

This was our second vehicle we bought from Mile High Acura and Matthew Heintz. Matt always takes the time to listen to our needs and work within our price range. In addition the finance department is very fair and friendly. Mile High also does a tremendous job following up after the sale. There service department is quick and knowledgable and there waiting area is comfortable and offers many nice amenities.

MileHigh

Mar 15, 2011

Great customer service and Matthew was very professional & courteous. Made the shopping experious pleasant and negotiated to terms at a reasonalbe price. I would very much recommend buying a car from MileHigh Acura & recommend Matthew for all their car buying needs.

mkulpan727

Mar 15, 2011

Matt was wonderful...I leased my Acura TL from Mile Hi Honda in December of 2007. Matt helped me understand the differences between leasing and buying outright. He took the time to thoroughly explain my new car to me even though it was late and I'm pretty sure he had been there all day. My original intent was to buy a used TL, but Matt explained that leasing a new TL was just as affordable and the residual amount due (should I choose to purchase the car) was less than what the actual value of the car would be, making leasing a new TL seem like the right thing to do. After 3 years I came back to Matt and Mile Hi and purchased the car (why not, great car, low miles, 1 owner...ME!)I would also like to say that I purchased my daughter's Honda CRV from Mile Hi and also (several years ago) a Honda Accord. My experience with Mile Hi has always been very positive, from sales to service.Speaking of service...I have always had my Honda and Acura serviced at Mile Hi. The service dept. is so courteous and always has my car ready as promised. They go to lengths to explain the service work to me and I never leave dissatisfied.I would definitely recommend the dealership (for sales and service) and I commend them on a job well done consistently!

studiolee

Mar 15, 2011

Being that this was my second purchase at Mile High Acura, I have nothing but the best to say of the dealership and especially of our salesman Matthew Heintz. He made me feel comfortable and at ease with purchasing my MDX. My brother purchased a new MDX from Matthew a month prior to mine so we now have 3 MDX's in the family. Thank you!

avrilanche

Mar 14, 2011

Mark is great. My family and I have been working with him and Mile High for years and that is a major reason I bought another Acura in 2009. He always provides top-notch service, is well-informed, and a pleasure to work with! I would highly recommend Mark and the entire staff at Mile High.

brunk1

Mar 14, 2011

I have purchase 6 vehicles in the past 21 years from Mile Hi Acura. Matthew Heintz sold me the past five carsAlways friendly, always welcome, always remebers what car he sold me, always makes me feel home and comfortable. Yes, always some negotiations, but not to painful. Always come to an agreement (price) on the first visit, never protracted negotiations. I have been coming back for 21 years, so the experience (6 cars) must be good. I would be very disapppointed if Matthew Heintz would not be around to sell me my next car. I have gone along with my daughters to look/buy other vehicles. Some good car salesman out there, but none compare to Matthew.Don Brunkhardt

tanjaclyn

Mar 14, 2011

Randy and Mile High Acura treated my wife and I with the utmost respect and honesty. Our search begin with an online pricing inquiry. We received a reply promptly and with a honest, haggle-free, lowest pricing. When we arrived for the test drive, Randy greeted us with enthusiasm and friendliness. We have purchased 3 new Acura vehicles and our experience with Randy and Mile High Acura far exceeded any other dealerships. If this isn't convincing enough, we live in Colorado Springs and we never considered going to the local dealership for a price match. The 60 mile drive north was well worth our time. Our MDX is everything we wanted in a vehicle. With a family of 4 who loves the outdoors, this vehicle provides comfort, ride, handling, 3rd row seating and power.Take care,Tan and Jaclyn

wsirmons

Mar 14, 2011

This was one of the easiest car buying experiences. I wandered in absolutely clueless about the Acura product lineup and was quite surprised at the quality and value. The salesperson, Corey Robertson, was great and was quite easy to work with. He answered questions and offered sound advice without being pushy or agressive.I did most of my negotiation via email and Corey was professional, fair and very responsive. I was in the finance office less than 15 minutes with no icky up sale pitches. Simple, easy, comfortable. It's the way car buying should be.

lemtthom

Mar 13, 2011

We have leased 2 new Acura TLs and just purchased a certified used RDX from Erik. He is easy to work with, friendly, straightforward, and very knowledgeable. I never liked buying cars until we went to Mile High Acura and worked with Erik. He made the whole process enjoyable. Erik's work during the sale and follow up, as well as the finance and service staff have always been great.I have recommended Erik to my family, friends, and co-workers when they are in the market for a new or used car. He is a pleasure to work when buying a new car.

cherig

Mar 12, 2011

We have probably purchased at least 8-9 Hondas and Acuras from Mile High and Matt. No nonsense when we go in. I hate to play games and at Mile High we never have had to. We always recommend them. Our youngest son was looking to replace his CRV and go the round around from another dealership. He is on a limited budget. Matt worked with him to purchase a vehicle that he would afford. The other notable item is that they stand behind the product for service also. That is so important nowadays.

JOcar

Mar 12, 2011

Charlie and the crew at Mile High have been great to work with for my routine service. They have been timely, affordable and trustworthy. I plan to keep using Mile High for my Acura TL related service.Having purchased a used Acura from a private owner, I wasn't what my vehicle reliability would be. This 2007 TL has been great, and so has the crew at Mile High.Thank you!

meflohr

Mar 12, 2011

We were very pleased with the service we received when we purchased our TL. Randy Schmuki is very knowlegable and did an excellent job of explaining and demonstrating all the features. In fact, it was his demonstration of the AWD that convinced us that it was the car we needed. All of the negotiations and paperwork were handled very efficiently. Randy even delivered the car to us on his day off which was very much appreciated.We have also been very pleased with the Service Department when we have been back to have service on the car. They have been very friendly and efficient and have completed the service in a very timely manner. In particular, Charlie has been very helpful in making appointments and making sure the service was completed satisfactorily.

dezi.gutierrez

Mar 11, 2011

I went to Mile High Acura prior to my lease end trying to determine if I could get into a new leased TL. I worked with Erik Traeber. He was AWESOME! He did a great job of getting me in the car I wanted for the price I wanted! He also did an excellent job of going over all of the features of the new TL . I left knowing exactly how to use everything on the car. It was a great feeling knowing I had full use of the vehicle immediately with the knowledge he provided to me. We realized at one point when we were finalizing all of the paperwork that my car insurance card was expired. I had insurance I just didn't have the new one. He got right on the phone with my insurance to get the matter sorted out. I also had to bring my 16mth old daughter with me to the dealership because this was during the week. He worked quickly to get everything taken care of as my daughter had become very fussy and he was never bothered by her presence. Very understanding.. I give Erik a very high rating. I would definitely buy another car from him and refer my friends and family to him.. He is a great peron to work with. At the end of the day I know that I can call Erik for any questions or concerns I might have with my new TL and he will get right on the problem to resolve the issue.. That is a great feeling to have, especially when you are making such a big purchase..

docjr

Mar 11, 2011

I have had my Acuras serviced at Mile High Acura for the past 11 years with Mark Jarvis as my service advisor. The bottom line is I trust Mark to see that my cars are serviced properly and only for work that is required. Mark is knowledgeable and personable who genuinely appreciates your business. The technicians who have serviced my cars have provided quality work without any issues whatsoever. I have worked in the service area all of my working years and I can honestly state that the Service and Parts Department at Mile High Acura are first rate.

Liptak1

Mar 11, 2011

A very pleasant experience. I set out to buy a 2011 MDX while trading in a 2008 MDX. Ron and the whole sales team did an excellent job. They were aggressive but not in a bad way. I visited them in the morning to get a price on the new purchase and a price on the trade-in. I then visited another dealership to get similar quotes. I then haggled over the phone. I returned to Mile High Acura to execute the transaction. Fairly painless process with a friendly and informative staff.

Skarre

Mar 11, 2011

Charlie provided friendly and excellent service. Mile High Acura has a very clean service waiting area. They provide snacks and drinks along with wifi access. Their prices are very competitive and appointments are easy to schedule. I highly recommend this dealership.

mvirdi002

Mar 10, 2011

Matthew Heintz listened very carefully to our wish list and found the perfect car for us. It was easy to communicate with him and negotiate a price on the car. Erik Traeber helped answer our questions on the features of the Acura TSX and was extremely friendly. They both stayed behind at the dealership until our finance paperwork was completed. We appreciated that!Our experience with the finance person (sorry forget his name) was the perfect ending to our day. He was funny and friendly - helps when you find out that he went to the same high school!!My experience with the service department has always been a positive one. I have had the opportunity to be served by each of the staff members on several occasions and have always been so impressed by how professional they all are.Buying a car at Mile High Acura was effortless. I appreciate Matthew's hard work and diligence. Everyone at the dealership treats us and our cars very well - THANK YOU!Raj and Misty

aimeedeniz

Mar 9, 2011

This is my first Acura purchase and my first time buying a car from a dealer. Randy and his staff made our experience very pleasant. They were not "pushy," they made us feel comfortable, and when I was having some technical difficulties with the car, Randy did his best to help me. I highly reccommend Mile High Acura. I love my Acura TL and the features that it comes with! I especially like the hands free link feature, leather heated seats, sunroof, and the engine is very quiet and smooth. Randy and his team also did their best to provide me with great financing.

j_thorin

Mar 9, 2011

My wife and I went into mile high Acura and Erik greeted us with a smile and made it comfortable from the beginning. He was very helpful with finding us a car that would fit us and our child. In the end we acutually ended up buying a used Accord, but Erik being an Acura salesman was with us until the we drove off with our new used car. As for the rest of the staff they were all very nice as well and the finance manager was very helpful with all the paper work needed to complete the sale. I would recommend using mile high acura and Erik Traeber to anyone who wants to have a good non hasseled car buying experience. Thanks againg Erik and Mile High Acura!

lford1

Mar 9, 2011

Corey was extremely helpful as was his manager, and the entire staff. It was nice to be able to trade-in my lease for my used acura rdx, and in a timely manner. I believe the price point on the acura was a little high, but it was the vehicle I wanted, and they were able to meet my monthly payment goals, so thanks to all.

msyosevine

Mar 9, 2011

110% Satisfied! I'm writing to say what an easy buying experience I had at Mile High Acura. I first met Matthew Heintz in 2008 shopping to replace my Honda Accord. I remember what positive energy I got from him then. He was not pushy at all and very knowledgable. I am impressed he took the time to sit with me to find out what I was looking for and I actually felt he cared about what I had concerns about. Well I loved my 2009 TSX I got from him but I say loved because I recently got the 2010 TL with the TECH pkg! Again, Matthew made it so easy and enjoyable along with the Sales managers AL and Robert. I was prepared to pay more but I got a newer, more expensive car for less then what I was paying...SWEET. I'm so glad I have Matthew to take care of my car needs! Truly a diamond in the rough of other bad salespeople.

rosiebinge

Mar 9, 2011

Buying a new car from Mile High Acura was a pleasure from start to finish, and their service dept is very friendly and dependable. I can only say good things about our relationship with the dealership and in this day in age that's a rarity. I would definitely recommend them to one of my friends/neighbors.

sdfsf

Mar 9, 2011

We were pleased with the prompt service provided. All promises were kept, and there were no unpleasant surprises with our new (used) MDX. Thanks to Matthew Heintz for the help in putting together a good deal, and ensuring the experience was pleasant.

elovens

Mar 6, 2011

I worked with Matt Cisneros, Charles Kirya and Luke Lucas. Very nice gentlemen! I feel they went the extra mile to help me buy a used car. Everyone was friendly and I am so pleased with my financing and my new car - a 2009 Chevy Aveo. Thank you - it was a pleasure doing business with you.