Used Cars for Sale at Monaco Ford in Glastonbury, CT

Willard Beane

Aug 1, 2016

Always a pleasure when I come in for service. Everyone is friendly and very helpful.

Joe Guerrera

Jul 29, 2016

I had an appointment to have a recall taken care of on my vehicle. I was surprised as to how fast it was to check in at the service counter. Then when I picked it up the next day, it took less than a minute. I realize I didn't have anything sophisticated to discuss, but with their set up there were no lines or waiting. The staff was pleasant.

Jason Powers

Jul 19, 2016

The service shop went out of the way to accommodate our hectic schedules. This is a good example of why I intentionally pass another Ford dealer to work with Monaco!

Kathleen Mozzochi

Jul 19, 2016

I had "The Works" oil change package done on my 2007 Ford Focus. Monaco Service is honest, fast and thorough. The prices are competitive with other oil change places.

Gary D

Jul 13, 2016

very helpful people. Very nice to deal with. I have known them since 1972.

Tanya Mckreith

Jul 11, 2016

2012 Ford Escape- Service was great. The staff is ALWAYS excellent!

Anthony Volpe

Jul 6, 2016

Jeff Parker was courteous and professional and made my buying experience as pleasurable as possible. Thank you!

Douglas Pierce

Jul 1, 2016

requested service was not covered by warranty. charges applied.

PA

Jul 1, 2016

The level of service is consistently very high. Appointments are easy to schedule, confirmed over the phone as a reminder. I am greeted in a very welcoming way when I come in. I am offered transportation, given a full explanation of work to be performed and discounts applied. The waiting area was just remodeled and is very comfortable. I recommend Monaco Ford to friends and am extremely satisfied.

Wesley Long

Jun 30, 2016

Gary was very helpful. His team was able to fix my car in a timely manner as well as articulate what issues it was having.

Barbara Felgate

Jun 29, 2016

My car was subject to a recall and I could not have gotten better care or service anywhere else. This is the fourth car I have purchased at Monaco and I will certainly come here first when I purchase my next one. I have never had a problem when any of my vehicles have been serviced at Monaco Ford. I have absolutely no complaints at all with this company.

Aida Mishriky

Jun 28, 2016

As always, excellent service, excellent customer service. Thank you Monaco Ford of Glastonbury, CT

John Barry

Jun 28, 2016

Usual, quality, friendly service! MD just the best service manager around!

Polly Gunther

Jun 24, 2016

They are wonderful. Best service , which is why I wish they had a Monaos in FL.

Marilyn Monaco

Jun 22, 2016

Oil change to my 2015 Escape = staff very helpful as usual!!!!

Carly Michaels

Jun 21, 2016

They were amazing and really worked well with me. I will recommend them to others looking for a car. I was very impressed.

Not Available

Jun 17, 2016

The Service Advisor was not appropriate with how he spoke with me -- especially given that his statement was not correct.

Wesley Jensen

Jun 17, 2016

We have been in there car business for 1998 and has always been excellent!

Roger Krasusky

Jun 16, 2016

Thank you; my certified pre-owned Ford Fusion seems like a brand new vehicle.It is comfortable to drive, practical to own, and offers many features I have enjoyed with my previous vehicles: Audi A6 (C5) and Mercedes 300SE (W140). As expected from my historical experience, Monaco Ford staff is highly engaged and treats customers like family.

Kenneth Catlin

Jun 14, 2016

Great buying experience! Less than 3 hours from test drive to driving away with my new Ford. Price was very fair for my Certified Preowned Ford. The Sales, Financing and Service people I dealt with were professional, knowledgeable and friendly.

TV

Jun 10, 2016

Sales and finance departments were extremely professional. F150 Lariat was delivered ahead of schedule and detailed beautifully. Greg Smith and Rick Pearson couldn't have been more helpful - great guys.

Felici Vitale

Jun 8, 2016

on time under budget. Would be nice to have a waiting area without a television for us readers.

Richard Larsen

Jun 7, 2016

2012 F350 .vehicle was very well detailed in shop for delivery & fueled up. salesperson was knowledgeable on truck.. miles 44,405But the truck was never gone over thoroughly for resale . 2 cab lts burnt out; power telescoping mirrors broken;seat filters never changed; and never got an oil change (44,349 carfax) i changed it myself after i drove 125 miles and it was dirty and black , outside of oil filter was dirty (hmmm after 250 miles)????

Scott Goodwin

Jun 6, 2016

you need to inform the service customers that no matter how many days in advance you make the appointment and no matter how early you drop your car off, i.e. 7 am, that if a time you need you car by is not specified, then it will be taken for service based on other appointments that specific time is asked for. I made the appointment 4 days in advance and dropped it off at 7 am for oil change and tire rotation and the work wasn't completed until 4:30. This is not the service writer's fault in this case but the person who takes the appointment should be informing the customer. Pat was my service writer and he is the best. You should have more employees like Pat.

Michael Arabie

Jun 3, 2016

I drove from out of state to purchase a new car. Monaco gave me a better deal than my local dealer.

Cindy Kindschi

May 28, 2016

Staff is terrific. Would not hesitate to do business with them.

Wayne Schulz

May 26, 2016

Brought my Ford Fusion in for regular maintenance. No issues - they even offered to pick me up when the car was done!

Denise Goldstein

May 24, 2016

The service was excellent, and the staff was extremely helpful!! I would highly recommend Monaco Ford.

Lori Smith

May 24, 2016

I had the works package done on my 2012 Ford Edge. I waited for the service which they turned around quickly. It's always a pleasure doing business with Monaco Ford!

Rich Mccarthy

May 24, 2016

Always friendly and keep me well informed of service work required. Gerry Lynn, Mike & Pat are a great team!

Ronald Hakian

May 21, 2016

service was great, the staff was the best, and most of all the mechanics are the best you can find anywhere, as always we are very lucky to have Monaco ford in our area overall the best dealership I have ever dealt with in my years.

Sharon Delaney

May 19, 2016

Super dealer, great personalized service - I've been a very satisfied customer for 25 years. Excellent staff!! Reviewed my service and went over all points that were serviced, and explained the report card system to me. Wonderful experience.

Gerry

May 18, 2016

Excellent service fixing a scuffed alloy wheel on my 2016 Mustang GT. Geri was a pleasure to deal with. Service was prompt and reasonably priced.

Lisbeth Jarm

May 18, 2016

It is always a pleasure to bring my vehicle to Monaco Ford!

Global Companies / Keith Morton

May 17, 2016

Bought a 2016 F-250 Super Duty. Brought the truck in for a very minor repair last week.Pat M.in service was extremely helpful, personable and knowledgeable. He was very accommodating in taking care of this minor issue for me in a timely manner. Both your shuttle drivers were also extremely pleasant as have all the staff that I've talked with.

Lillie Marshall

May 17, 2016

My experience with Monaco was delightful. They took the time to check my maintenace agreement to save me money. I was very impress and thankful. Looking forward to dong business with you again.

Michael Krawczyk

May 17, 2016

As always the professional and caring attitude of the Monaco team members was outstanding. From the start with Jeri Lynn's dedication to getting me on the calendar to Mike Denis' follow up and coordination to the smiling face of the person who processed my ticket. No one comes close to Monaco's service!

1fifty

May 14, 2016

Monaco Service Department seems to always do well for me. High marks!

W. Croce

May 14, 2016

I've been getting my car serviced at Monaco Ford for 8 years. The service staff is always very helpful and professional. I have recommended Monaco to friends and will continue to do so.

David Hamilton

May 13, 2016

Thank you for providing excellent service. Much different experience than my last visit to a different Fird dealer. It was a pleasure getting my vehicle back leak-free and with all hardware properly secured.

Joanne Duggan

May 13, 2016

We leased a 2016 Escape as a replacement for our 2008 Escape. Aside from a glitch in the lease agreement where the cost or extra miles was misquoted we had an extremely pleasant experience. We are from NH so no one knew how to get the car registered. We were supplied with a dealer plate to get us home and we went down to the town office and with everything we were given that the dealership thought we would need, even though they researched for the better part of an hour online to try to figure it out, we were in and out in record time and we sent the plate back. We could not have been more pleased with the experience from the sales associate that is a true people person and had everything ready for us when we got down there to the finance specialist that worked like crazy trying to figure out the New Hampshire registration process. Thank you for such a great dealership and the renovations look great!

Steven Piferi

May 11, 2016

repair of ford ranger - misfires, problem resolved. kept truck over night

John Manzone

May 9, 2016

Went in for a oil change and to check an engine light that came on and went away the next day. did the oil change and called me to let me know that the cooler corer had gone south. Had also told me that it would be covered under warranty. When repair was done sent a car to pick me up. Everyone was helpful and pleasant.

Ralph Wood

May 9, 2016

Mike, our service representative, is a superior representative of Monaco Ford's service department. He is knowledgeable and polite, and he kept us informed about the status of our Mercury Sable's service, which turned out to be more involved than originally anticipated. The repairs were completed satisfactorily and we are happy with how the car is now running. At all times I feel that we are in good, competent hands with Monaco's service department. The prompt, obliging shuttle service and updated waiting room provide icing on the cake. All in all, this experience deserves a 5-star rating.

Valued CustomerJohn Taylor

May 9, 2016

Ford F350 we had a great experience and would go back when we have a need for new or used vehical

George Balducci

May 6, 2016

We purchased an explorer and had my F150 serviced.it went very well both times.

jay

May 3, 2016

I have had mt 2015 ford fusion serviced at Monaco and continue to be very happy.They were prompt and wait room is comfortable with TV and fire place.They offered me $22.00 in savings that I didn't know I had. Classy move.Mike took care of me and I'll go back !

Aida Mishriky

May 2, 2016

I purchased my Ford Fiesta at Mona Ford and I have always received excellent service at Monaca Ford in Glastonbury, Mike Dennis, Pat Mullin and Tori Hildreth are awesome, extremely helpful, and courteous. I also deeply appreciate the shuttle service offered. I would never go anywhere else to service my car or purchase a car. Thank you Monoca FordAida Mishriky

Robert McLaughlin

Apr 29, 2016

As always excellent service and a very professional honest staff.

Salvatore Dimauro

Apr 27, 2016

I recently replaced the tires on my 2013 Ford Taurus. I could not say enough great things about the service department at Monaco Ford. The staff was more than helpful, they gave me many different options on tires for my car, and did not pressure me at all. I would highly recommend the service department to anyone! And the waiting room is exceptional, it really makes you feel at home while you wait for your vehicle.

Christopher Cope

Apr 26, 2016

I bought my 2014 F-150 at Monaco and wouldn't take it anywhere else for service. They always do a great job!

Ronald Catania

Apr 26, 2016

Service excellent on my Ford 150 as usual. Facilities very clean and neat. Employees great. Enjoyed a tour of new and used vehicles. Questions asked and answered well.

E. F150owner

Apr 25, 2016

Pat was very helpful and went well out of his way to take of us. Our schedules made it difficult to find a time to pick up our truck so Pat sent a very nice driver to get me. Very friendly experience dealing with all of the people that we came in contact with in the service and parts department, everyone was nice, friendly and helpful.

John Callaghan

Apr 25, 2016

I can always count on the staff at Monaco to treat me with courtesy a n to do a great job on my vehicle .I have purchased 4 new Fords in the last 10 years and a certified pre-owned as well.If at any point I had been dis-satisfied I would mot have been back.I feel as though by owning a Ford through Monaco, I have a support system to ensure that vehicle is always safe and ready to drive.

Brian Nephew

Apr 21, 2016

great facility. comfortable and cordial. personable and easy going.

Hirt

Apr 17, 2016

Purchased several trucks over the years from Monaco Ford and is the best dealership in Connecticut. had my vehicles serviced at Monaco Ford and the best parts department in the state.

Stephen Williams

Apr 12, 2016

I like taking my car to this dealership. I always feel they do a thorough professional job and I feel confident my car is in good shape leaving my service there. They make any necessary recommendations but don't pressure you to do anything. They just explain what needs doing and let the customer decide. They keep you updated well during the time your car is in the shop and never do or recommend services that are not needed. I trust this dealership with my car.

Mr . William N O'Keefe

Feb 17, 2016

Very Curtious , Very Quck, Excellent Experience, would never go anywhere else

Patricia Lynch

Jan 8, 2016

Always greeted by employee's and always so helpful and kind. I love the free ride home while my auto is in the shop. And the pick-up when my auto is repaired. I have purchased several Fords from Monaco as they are close to my home and always give excellent service.

Thomas Ursin

Dec 11, 2015

All work done to my satisfaction. Had problem with front brakes. Fixed that and some other servicesI requested. Also gave me a list of other problems I have with the vehicle so I can address those as finances allow.

Glenn Rowland

Dec 3, 2015

Bought a 2015 F-150. Staff very helpful. Worked all hours of the day/night via phone, email and at dealership to help get me the truck I wanted. Another Impressive thing was that they were very knowledgeable in all vehicles & models I was looking at.

John Pannone

Dec 2, 2015

Excellent service! Service completed quickly. Service coupons help with offsetting the cost of the service.

Richard Schauster

Dec 2, 2015

Mike in the Service Department was very helpful and courteous. The wait was just as long as he had said it would take. The car is ready for winter! Thank you!

Rosemary Gordon

Dec 2, 2015

I received the quality of service I expected. As Arnold said "I'll be back".

Valued Customer

Dec 2, 2015

I have bought many Fords from this dealer and the reason I go back is because of the consistently wonderful service. Oh sure, there are always some bumps but they always make it right.

John Raymond

Dec 1, 2015

All work was done well. Staff was professional and helpful. The only comment is that the wait time seemed a little bit too long.

Ronald Catania

Dec 1, 2015

As always great service. My Ford 150. Thank you Pat.

Susan Dougherty

Dec 1, 2015

I have had a service problem for quite some time. Your staff is super! The only thing is my car is still doing the same thing. I have brought it in 3 times for the same problem. :(

EJ at United Cabinets, LLC

Nov 30, 2015

I have never had to buy a commercial vehicle until now and the team at Monaco Ford was extremely helpful in walking me through it. I am happy to say I will be purchasing more vehicles in 2016 and they will most certainly be from Monaco Ford.

Rich Mccarthy

Nov 30, 2015

Service Staff is always helpful! Mike & Pat work great as a team. They explain everything in great detail!

Steve Robinson

Nov 30, 2015

Greg Smith did a good job securing the vehicle I wanted within my budget.

Sharon Delaney

Nov 29, 2015

Always friendly and helpful. Very professional. Love the new building.

Peter Lathouris

Nov 28, 2015

Excellent service, Spiro and his team beat all the other offers we had

Charles Murray

Nov 24, 2015

when we schedule to have our snow tires put on our car, Monaco service found a bubble in one of the snow tires. They called to tell us and worked with us to get replacement tires. Rescheduling was not a problem and the new tires arrived on time.

Donna Roczniak

Nov 24, 2015

Service was great they did what we asked and my vehicle was ready on time. I do have to get a ride to drop off my car and pick it up so a loaner vehicle would be great being that we live about 25 to 30 miles from Monaco.

Jeffrey Lederman

Nov 24, 2015

I found the Gary in the service department to be friendly and profesional.I got a call when my vehicle was ready for pick up. My experience was nothing short of pleasant and professional.

Denise Goldstein

Nov 21, 2015

I appreciate receiving quotes on possible future repairs without being pressured about having the service done immediately as is done at other dealers.

James Grier

Nov 20, 2015

I had an totally unexpected oil leak on my 2014 Fiesta ST... Monaco scheduled me for next day service, early am, I was back on the road in less that 2 hours. Kudos to everyone at Monaco for a timely and courteous service experience.

Leslie Pereira

Nov 20, 2015

Went in for an oil change and a concern. Waiting time was fast. I was amazed. Staff was extremely helpful.

Vincent Susco

Nov 20, 2015

easy scheduling, quick check in work done on time and within estimate. I don't have many reasons to bring my 2002 F150 w/71,0000 miles in to often but when I do Monaco is my choice

Fusion Buyer

Nov 19, 2015

Jeff sold us a great car at a great deal. Second car I purchased from monaco/working with Jeff. Both experiences were A+.

Bruce Duncan

Nov 17, 2015

My car was recalled. I was surprised by how easy it was to get an appointment that fit my schedule. When I turned over my key I wandered around looking for the waiting room and bumped into my salesman (from eight or nine months ago), and he remembered me! He stopped by the waiting room for his own cup of coffee and pointed the coffee maker out to me. And after only 45 minutes into a 90 minute appointment my car's service was done.

Devin

Nov 17, 2015

I don't usually drive domestic But I had heard great things about the Fiesta ST. Gerry was a great help, I know he must have been getting aggravated with me going back and forth on things. Very helpful

Mark Botteon

Nov 17, 2015

Treated like family the minute I walked in the door. Excellent service done and the custmer service was outstandind

Richard Edwards

Nov 17, 2015

very happy with the overall experience - knowledgeable and helpful staff -

Emily Anne Sampson

Nov 16, 2015

You guys are always kind, helpful and speedy! I recommend you to family and friends all the time because I have never had better service at any dealership or mechanic. Mike and Pat are superstars!

Robert Arsenault

Nov 16, 2015

Jason and Rick were great. Love the 2016 Ford Explorer Sport!

Catherine Salmon

Nov 11, 2015

My service appointments are always quick and the results are good.

Dawn Michaud

Nov 10, 2015

The shuttle driver cashier, and service rep were very personable.

Gustavo Bajana

Nov 10, 2015

great service very satisfy I will recommend the service

Shannon Mcmorris

Nov 10, 2015

The service was excellent and all of the staff were nice and helpful.

W Samuel Krotzer

Nov 10, 2015

Handled my immediate need with no appointment or notice and gave me a one day turn-around

Debra Cofiell

Nov 9, 2015

Service was excellent work was done in a timely fashion and the staff was friendly

Ellen Farmer

Nov 9, 2015

Greg Smith was extremely helpful and His ability to make you feel like your the only person in the world at that moment is the key to his success. Also I wanted to go with a ford product next vehicle I bought since the auto bailout in 2008, when ford needed none.Thank you

Mark Catania

Nov 9, 2015

I have been doing business with Monaco Ford for over thirty years. My family has done business with them for over sixty years. There is no other place to buy a car! The dealership treats you as family and with respect. Thanks to everyone involved in making the interaction a positive one, always!

Wayne Jameson

Nov 9, 2015

40 years dealing with monoco, never been disappointed

Gretta Nardelli

Nov 6, 2015

Staff is wonderfully accommodating. The valet service is invaluable, always timely and makes getting service easy rather than inconvenient with my busy schedule. All of the drivers are extremely nice! I have dealt with the parts department and service department and have been very satisfied with both. Great employees that represent Monaco Ford well.

John Callaghan

Nov 6, 2015

Great staff and service. I would advise my friends to buy and get service there good job Monaco!

Tom Adamson

Nov 6, 2015

I purchased a 2016 Explorer. Salesman worked very hard to find the exact vehicle I was looking for. Finance person was very personable and easy to work with.

Harry Hoover sr.

Nov 5, 2015

2012 f150, service,great , staff very helpful.

Lester

Nov 4, 2015

Service dept. was great,informative and follow through

John Chowaniec

Nov 3, 2015

Quick in, great service and quick out! Scheduling can be a little beeter. Too many phone selections..

Kent Cavanaugh

Nov 3, 2015

Clean and friendly place to do business with even while under construction.

Patrick Mcgovern

Nov 3, 2015

focus and fusion service always very good and timely

John Barry

Nov 2, 2015

Typical dependable and reliable service. Mike Denis is the best. Have been a customer since 1989 and will continue to be!

Stephen Lankton

Nov 1, 2015

Excellent service. It was not scheduled and they were prompt.

Felice Pawelcyzk

Oct 31, 2015

Even though they are under construction I was treated very well and the waiting area was very nice. I needed an oil change on my Ford Fusion Hybrid and they did a recall repair. They had me on the road sooner then expected. We have bought all our cars here for a while. Great Sales Great Service.

Robert Kidder

Oct 31, 2015

All work and inspections were done in a timely manner by the friendly professional staff.

Donna Goodspeed

Oct 30, 2015

The service was completed on time as promised with no hassles.

James Melzen

Oct 30, 2015

The dealership is under going major renovations and improvements. It baffles me how the staff does the outstanding job and provide the superior service. The people are friendly, helpful and devoted to provide a fantastic experience for me.Ford 2014 EscapeI only wish when the new Monaco's is completed they might add a vacuuming to the service when returning the car.Thank you for another wonderful experience.

Walter Congdon

Oct 30, 2015

Monaco Service is always on top of their game. They fit you in when you need a rush, stay in contact with you for any changes or concerns and have it ready when they say they will. A really professional team.

John Manson

Oct 28, 2015

As always, flawless service!! Mike and Pat did a great job!

LLantern Energy

Oct 28, 2015

I love you guys! Your sales team was terrific. So was your service Dept. What a pleasure to deal with.

Andy D

Oct 26, 2015

Although I did not buy my Fusion at Monaco, there were only 2 of this configuration in the state at that time, I have started bringing it there for service.Since 1990, I have purchased quite a few vehicles from Monaco and the service department is a big part of that.

John Dolde

Oct 26, 2015

Even though no one has been able to figure out what is wrong with the car, your shop eliminated many of the inexpensive solutions.

Karen Binnington

Oct 26, 2015

Staff was awesome as usual!! Very helpful and courteous.

Edward Hinchliffe

Oct 23, 2015

Car was done when you said it would be and repairs looked good

Ray Ford

Oct 23, 2015

No heat in my truck. Left it overnight and the next afternoon it was finished and working well.

Christopher Anderson

Oct 21, 2015

Everything was awesome.....the detail crew went out of their way to help me move my old cap on to the new truck....they even went to the parts store to get a cap clamp that broke during the change over.

David Przywara

Oct 21, 2015

I called for an appointment at two thirty and was asked if I could be there by three. I made it and my car was fixed within the hour. All went smooth and well.

JUSTIN

Sep 16, 2015

I HAVE BOUGHT 3 TRUCKS IN THE PAST AND CAME BACK TO LOOK AT A NEW F350. JASON KARZIAN IN SALES SHOWED ME WHAT I WANTED TO SEE AND RICK IN FINANCE MADE IT HAPPEN WHERE OTHER DEALERS COULDNT. SO WHEN I CAME BACK IN 2 WEEKS LATER TO LOOK AT THE NEW MUSTANG, I NEW I WOULD BE TREATED WITH THE SAME GREAT SERVICE AND NOT THE RUN AROUND EVERYONE ELSE HAD GIVEN. NEEDLESS TO SAY I AM DRIVING MY 2016 MUSTANG GT! I WOULD WITHOUT HESITATION RECOMMEND MONACO FORD AND THEYRE STAFF!!

Darryl

Sep 15, 2015

I dont shop for a new car very often because the process of obtaining price quotes from dealerships is often a very painful process. In my 57 years of life, I have experienced every possible deceptive and misleading pricing scheme imaginable that dishonest dealers play to low-ball the price on a new car. I dont understand why these dealers feel this is the only way they can earn your trust and business.However, there is one dealer that I have returned to many times over the past 15 years, and every experience has been the most professional, ethical and honest anyone could ask for. I recently visited Monoco to assist my mother in purchasing a new car. We met with sales manager Greg Smith, and business manager Richard Pearson. The price quote was very competitive. No games! No deceptions! Everyone we met with was very professional. Needless to say, we purchased the car and I know my mother will experience the same professionalism from the service department that I have experienced over many years.I cannot think of any dealer I would recommend more strongly than Monoco Ford. Visit Monoco Ford yourself, and you will understand why Ford Motor Company has awarded this dealership the Presidents Award 10 times for service excellence and customer satisfaction.

New CMAX Owner and Fan!

Aug 8, 2015

I had been to Monaco a few months earlier to look at and get a lease quote for the C-MAX Energi but my current car lease wasn't up yet and so I left without making a decision. Jason did not pressure me at all with endless calls or emails in the following months (like I've received from other dealers) and I just knew I wanted to work with Jason when my lease was up. Last week, I called up Jason to go ahead with leasing the C-MAX and he got the deal together so quickly that by the time I popped in, I was in and out in a little over an hour. Best car buying experience ever! Jason and Rick are great guys I felt I could trust through the whole process. They were upfront and gave me the best deal they could give (I verified). I plan on coming back to Monaco when my C-MAX lease is up and am recommending Monaco to everyone I know who is looking for a new car.

PAUL V

Aug 7, 2015

THIS IS MY FIFTH NEW VEHICLE PURCHASED FROM MONACO FORD. THE EXPERIENCE WAS FAST FRIENDLY AND I GOT THE BEST DEAL POSSIBLE. RICK AND GREG ARE FANTASTIC TO DEAL WITH THEY GOT ME THE BEST DEAL FOR THE TRUCK PRICING AND FINANCING. I DRIVE PAST 3 OTHER FORD DEALERS JUST TO BUSINESS WITH MONACO. HIGHLY RECOMMENDED

Mark Catania

Aug 3, 2015

I have purchased seveal cars at Monaco Ford. This purchase was the usual outstandinig experiience. Greg Smith, Rick Pearson and the entire staff, along with the owner David Monaco, treated me fairly and with great respect overall. I am treated as family when I come into the dealership. The vehicle was also gone over in a very professional manner, with Henry Gregorie. Jason Karzian also was a great help in the ordering process. The service team of Andy Dimoff and Scott Duchon also prepped my vehicle exactly the way I wanted it. The entire crew in the detail shop were also perfect tens! Overall, this was an outstanding experience from start to finish. I wouldnt go anywhere else!!!!1

PATSEA

Jul 26, 2015

From beginning to end, exceptional experience. With the help of Jason, a very knowledgeable salesperson, vehicle was ordered and I was delighted when my new 2015 Edge arrived. I had certain expectations, but this vehicle turned out to be more than I hoped for when ordering. The advice I received from Jason regarding various features was spot on. He was very helpful in syncing my phone and explaining the new features in the car. I have had the Edge for about 2 months and all aspects of the car's new designs are terrific. We were recently notified by Ford of a possible water leak issue and advised to go to the dealer ASAP for attention. I called Service at 9:00 a.m. that day and by 11:30 AM our car was at Monaco for inspection and repair...great service. This is one of the reasons that we have such a comfort level in dealing with and returning to Monaco for new vehicles. Pat

Mrs. Stefanie

Jul 13, 2015

Greg Smith and all the staff are the best!!!! Ive been buying trucks and cars for years I cant ask for a better dealer!! Check them out!!

Natasha

Jul 9, 2015

My experience here at Monaco Ford had been a wonderful one. Jason has been great in every aspect of my car buying process! I would highly recommend Jason to anyone looking to buy a new or used vehicle!

Tim

Jun 22, 2015

Monaco is great place to buy a car. Buying process was very easy

Stacey Varga

Jun 20, 2015

Rick at Moanco Ford is the man!!! he works so well with the customer's and never let's you done. I had such an amazing experience with them, they treat you just like you are family and I wouldn't have it any other way.

Donna

Jun 17, 2015

another perfect experience, where we're treated like family!!

Tina T

Jun 12, 2015

Greg Smith and Rick Pearson are the best!!!! Wonderful experience!!! Highly recommend Monaco Ford!!!!

Chelsea

May 30, 2015

I've been wanting a new Ford Escape for a long time. I finally decided to get one and Jason at Monaco Ford was a huge help! I am very happy with my purchase and their very professional level of customer service. Anyone in the market for a Ford should definitely go to Monaco.

Tom A

May 14, 2015

Bought a new fusion, Jeff and Rick were wonderful to work with, they are the best. My family has bought numerous cars threw them and the experience has been wonderful each time. We will defenitley be back again.

Glenn

May 13, 2015

Review of this firm was out standing, easy to deal with, no pressure sales, provided a strong commitment to servicing the customer. Monaco Ford is the place you want to go.

BarryM

May 12, 2015

We bought a 2012 Ford Certified Escape from Tom P at the dealer. The sales process was a nice experience, no pressure to buy, as Ford does not condone that practice anymore. I spent 30+ years until 3 years ago working for various Ford dealers as a Parts manager and counterman. I know the sales process and what to expect. We bargained with Tom and we came to an acceptable price. Rick, the finance man was easy to deal with, explained everything to us. Very easy process. Vehicle was ready at the time promised. Tom explained how a lot of the features worked on the Escape. I do have 2 negative comments as we did not get the original keyless entry code, so I could reprogram a new code in. The 3 month free Sirius radio was not activated at the time of delivery and after several calls to Tom, I called Sirius and did it myself. I have the keyless code and the radio is activated, so I am happy overall. I know that if I need any service work on the Escape, that Monaco will take care of me. They have a good reputation out there. If you're looking for a used car, make sure you buy a Ford Certified one. The benefits make it the only way to go!

Elizabeth M

May 4, 2015

After a car accident, I needed to quickly replace my 7 seater vehicle. I checked out a bunch a vehicles, and was intrigued by the Flex. Car shopping with an active two year old is a trying experience at best and I wanted to make it all as simple as possible. Monaco had a used Flex on the lot, and as I live in Glastonbury, I headed out for a test drive. Jason Karzian helped me out, and the experience was great! His enthusiasm for the product was very apparent, and made the whole process fun. He had endless patience for all of my questions and for my toddler. He showed me everything that the vehicle could do and made sure that I fully understood the Ford Certified Pre-owned program. When it came time to make the purchase, Jason was again great to deal with. He made the whole process a lot smoother than I ever expected. At delivery, Rick (the Financial Services Manager) was very professional, polite and accommodating of my toddler as well. He understood that my attention was fully divided between child watching and car buying, and assured me that both he and Jason would be available at any time in future to answer any and all questions. Overall, a great experience. I would definitely go back, although I expect it to be about 10 years before I need another car!

Chris S

Apr 28, 2015

If your in the market for a revolutionary 2015 F150 than go see the Monaco Ford Family. Leaders in industry and well respected throughout New England ,they are well suited to meet the future needs of any buyers. Serious truck purchasers should seek out Jason Karzian. A very knowledgeable gentleman who will provide you with the guidance to select a vehicle that meets your driving specifications, your performance expectations , and your budgetary requirements. The founding members of the Monaco Family can be proud that the tradition will carry on for the foreseeable future as Ford continues to offer a tremendous selection of quality products and Monaco has the expertise and ability to service any driver or vehicle needs. Thanks Jason and all the staff at Monaco Ford - looks like this will be the second classic F150 that you have sold me and I am confident this one just like the first," a real doozie" , will be on the road for a long time to come.

Shannon

Apr 28, 2015

GREG & RICK ARE THE BEST! THEY ALWAYS MAKE SURE WE GET THE BEST DEAL!

cottrc10

Apr 24, 2015

Had an amazing buying experience with Monaco. The sales team was very knowledgeable.

Kaitlyn T

Apr 22, 2015

Everyone at Monaco Ford cares about their customers. From start to end there is no other Ford that does a better job. Rick Pearon and Greg Smith made the experience great.

Sara

Apr 22, 2015

Wouldn't buy a ford from anyone else but Jason. Monaco Ford is the best Ford dealer around!!

Victoria

Apr 11, 2015

Jeff and Rick were great. No pressure. Wonderful experience. I will do business with Monaco Ford for many years to come.

2010escapebuyer

Apr 1, 2015

I am a procrastinator on vehicle purchases, so there were months of research and deliberation leading up to my visit to Monaco Ford. I expected the usual run around between a sales person and their manager, but there was none of that. Jason Karzian was very easy to deal with, knowledgable about the product and very patient with me. We arrived at a fair deal for my trade-in and purchase quickly and painlessly, and the transaction was smooth and as promised.

grace c

Mar 14, 2015

greg was wonderful and got me a great deal on my jeep that i traded in and on the price of the truck that i bought from Monaco. All went smoothly through the whole process including the finance paperwork

Mariyn M.

Mar 13, 2015

TheMonaco family and the staff are outstanding!!!!!

cjk.2010

Mar 7, 2015

My family has had a long and great relationship with Monaco Ford. Today we picked up a 2015 Escape Titanium and are very happy with the deal we got.When we come in to buy a car at Monaco Ford, we are treated like family ever time. The cars Ford offers are the best, and the service I get in Sales or Service from Monaco Ford is top notch.I am an extremely satisfied customer and will only buy my Fords from Monaco Ford.Jason was my sales person and Rick processed the loan paperwork. Both were extremely professional and explained everything down to the smallest detail.

Edge13

Feb 21, 2015

Bought a certified pre-owned Edge from Jeff in sales- I absolutely love this car and highly recommend this dealership and my sales person! Very easy process at a very friendly dealership.

KG

Feb 20, 2015

Love my new car and can't say enough about the sales people at Monaco Ford. Jason was very thorough and easy to deal with.

maggieb2067

Feb 19, 2015

I recently went in to Monaco after viewing a car online, Monaco having the highest amount of used Ford Escapes in the area. I went in to the dealership and drove a like car and left a deposit on a car that was not in their possession. After five days of not hearing a word, I called back and went in. Still no car!!! Having no choice, I was forced to look elsewhere for a different car.But, wait, this gets better, While at Monaco my car was damaged when taken in to look at for trade!! Monaco has been sent the pictures and we have not heard a word in return. Not trustworthy!

Tony Bisi

Feb 12, 2015

I've been coming to Monaco ford since 1978, and would never buy a vehicle anywhere else. Between my wife and I we've bought somewhere in the area of 15 vehicles. Between my Sales Consultants Greg and Jason; and the Business Manager Rick I cant say enough about them and what a package they put together for me. The only place to buy a Ford Truck!

Morgan

Feb 9, 2015

From the moment we walked in, people were friendly and helpful. I had emailed Ben asking for information about the Certified Pre-Owned Ford Escape's I was looking at before going to the dealership. He was very helpful and willing to email me all the information about the cars I needed. When I went in, I met with Thomas. He was very nice and was able to answer almost any question I had about the Escape. When he wasn't sure he was honest and directed me to someone who could answer my questions. He had no problem with me wanting to test drive the three different car's I was looking into! In the end, I went with a 2013 CPO Ford Escape. The one I ended up buying had a crack in the front screen. Tom was able to get that repair completed for me with no extra charge, so when I went to pick up the car it was as good as new. Rick in Finance was also helpful and efficient with all the purchasing paperwork! I would certainly recommend this dealer to others!

Mary

Feb 5, 2015

A great family owned dealership. Treated like family. Have purchased three vehicles from them and service is always top notch. Dealership is currently undergoing renovations and the new service waiting area is beautiful. There is also a nice family friendly waiting room with a door so I don't have to worry about chasing my toddler. Highly recommend this dealership to anyone looking to purchase a Ford who hates being pressured into a deal.

Robert K.

Jan 31, 2015

I was so happy ......Good experience........................

Ron

Jan 28, 2015

This was a wonderful experience for Mr & Mrs C. We loved coming to Monaco Ford. Rick and Greg were especially helpful and made the process very smooth. Thank you to Monaco Ford and the great experience.

alex

Jan 26, 2015

Always great service. Purchased 4 vehicles from them. wouldnt go anywhere else

John

Jan 26, 2015

referred by family member that has done businesss for 10+years with monaco Ford. They are a great family run business that takes care of their customers.

rich

Jan 26, 2015

greg and rick are great. would recommend dealer to friends

New Ford Owner

Jan 21, 2015

I made a deal with a salesman which included multiple factory incentives. Once the finance department took over, they supposedly "saved me money" by switching the finance offer in exchange for losing SOME incentives, which appeared to work out in my favor. I would have given 5 starts up to this point. In the process they failed to tell me I lost ALL the incentives and they won't deliver what we shook hands on. $1000 Amazon gift card? Promised, but not delivered.

Mark

Jan 5, 2015

Bought a new 2015 Ford Explorer and have a great experience at Monaco Ford! Very good customer service and very knowledgeable staff. I definitely recommend Monaco!

wayne J.

Jan 5, 2015

This is at least my 5th vehicle from Monaco Ford not including the many my parents have gotten there. Easy no pressure transactions all the time.Thanks to Mike in service for all his help through the years and to George and Rick for the ease of the doing business there.

Al & Flo Lizarraga

Dec 31, 2014

The transaction was very smooth, and easy. We took the car for a ride and made our decision quickly. Thanks to George and the sales staff.

Tod Umbach

Dec 27, 2014

George, Spiros, Jerry When we arrived at the dealership to pick up the car, we had a great experience as well. The car was detailed and looked beautiful. The paperwork process went smoothly and I was so excited to drive away in my new, 2015, 50th Anniversary Mustang! I was fortunate to be able to buy one of the special 1964 50th Anniversary cars. Monaco Ford treated me very well and gave me a good trade in value on my 2002 Mustang.

JimC

Dec 23, 2014

Excellent job by all!! Great experience from start to finish. Sales, Credit, and Service all top notch.

Satisfied Customer

Dec 23, 2014

Monaco Ford really makes you feel like one of their own when you are there. I will never go anywhere else for service or sales. Jeff in sales has been great with helping me during my buying process and even continues to follow up with me when I am in the service department. Jay Granado in service department has also been super helpful. Highly Recommended!

The Formosa's

Dec 23, 2014

I have been nothing but thrilled with Monaco. I had specific needs\wantes and they searched and searched for the "right one" and not surprise they found it! I am the proud owner of the perfect Ford Explorer for me. Thank you George and Gerry for your dilegence and dedication!

Barbara F.

Dec 22, 2014

As a new customer to leasing I appreciate George's patience in explaining leasing vs. buying and that together we were able to make a decision which was in my best interest.I found the whole process informative and I enjoyed the experience.

Ford Fusion Driver

Dec 22, 2014

A nice family-owned operation that has done some really great work for the local community. I appreciated the friendly customer service when I purchased my new Ford Fusion back in 2013. Highly recommended!

Happy Customer

Dec 22, 2014

First buying experience at Monaco Ford- I had Jeff Parker as my sales person- I must say it was the most pleasant experience I have ever had at a car dealership. I felt informed rather than pushed, and the atmosphere was not at all intimidating. Jeff helped me pick the perfect Edge- we ended up going with a certified pre-owned car. He let me drive multiple cars and even showed me available options on other cars so that I could see them first hand instead of just reading about them in a book. Jeff was up-front with everything and explained every aspect of the certified pre-owned program so that I understood what I was purchasing. I shopped many other dealers, and this was by far the best! Also, Rick, the business guy, was extremely informative about all of my options from Ford! Highly recommended dealer!! I will buy here for life!!

bossy302

Dec 20, 2014

Monaco Ford was extremely helpful in helping me achieve my dream car. The staff went the extra mile to help me and were very nice. I would highly recommend this dealership to anyone who wants a great experience with very informed salespeople.

GlastFordFan

Dec 20, 2014

Outstanding sales and service been a customer for years and for many years to come..

Nelson Valentin

Dec 20, 2014

We had a very positive and professional experience.

The Backofens

Dec 15, 2014

Excellent service and a friendly staff. They made the experience of purchasing a used car real pleasure. Good selection of vehicles with a variety of options.

The Medina Family

Dec 15, 2014

We have bought vehicles from George at his former place of employment. We found out he left and found him on Facebook! They were able to get us the Explorer in the color and options we wanted when the other place could not. Thanks to the team at Monaco Ford for their help! And special thanks to George.

Kim D.

Nov 22, 2014

Excellent customer service. No pressure sale. Seemless purchase. Go see George Rodriguez and Rick Pearson!

N.Janes Escape

Oct 6, 2014

This is my 2nd vehicle from Monaco Ford. Pleased with my experiences both times. Thanks to George and Rick!

twscrap

Sep 24, 2014

Was in Glastonbury for a Dr's appointment and needed to charge my Ford Focus Electric to be able to make it home. I usually charge at the charging stations on the green in town, but they were both occupied. I called Monaco in hopes that they would help me out so I could make it home. No such luck. They were rude and after leading me to believe I might be able to charge there, eventually told me "sorry, only plug in electrics that are in for service can use our charging station". Nice Customer Service Monaco! Instead of having someone who will tout how friendly and helpful you were, you now have the opposite. If you want to be treated poorly by a dealership that has zero interest in helping someone in need out, go to Monaco Ford! What makes this really amusing is their slogan is "Where Our Customers become Our Friends". If you behave like this with everyone, you're not going to have customers or friends for long.

Christina

Jul 21, 2014

Everyone at Monaco was great from the moment we arrived. George (our sales rep) was wonderful with explaining the vehicle to us and trying to accomodate anything we asked for. Even after sitting down to negotiate, we were still a little nervous about our purchase. He brought us back to the vehicle and went through any other questions we had. We came back to pick up the vehicle a few days later and he helped to connect my cell phone before leaving and made sure we did a thorough inspection of the vehicle before we left.

Kristin and Joe Kotler

Jul 19, 2014

Working with George, Jerry and Rick has been, by far, the best car buying experience I have ever had at any car dealership anywhere! We would absolutely recommend Monaco Ford to anyone looking for a new or used car. Thank you!

L. R.

Jul 15, 2014

Came up from Waterbury to get my Focus! Easy, no pressure transaction. Thanks to George,Spiros and Rick for their extra efforts! Definitely will recommend everyone who I know that is looking for a vehicle!

Outback Landscaping LLC

Jul 10, 2014

This is my third truck from Monaco Ford and I am very satisfied. Treated right everytime. Thanks to George and Rick for their help.Would recommend friends and family to Monaco with no concerns.

Two361

Sep 3, 2013

I lost the brakes on my f250 drove slow to the dealership,I didn't have an apt.i asked if it would be to leave it and fit it in when they had time? I asked for a ride home next you now I'm on my way home. The following day I was out of town with another vehicle and service called me and told me what needed to be done.wow that was fast I agreed and the next day the vecihle was done, new brake line and I'm back pulling my horse trailer. I would rather go to the dealer than worry how the truck will be fixed, keep up the great work, again thank you. I worked with mike Monaco and will call him for both sales ans service.

RnDaniels3

Oct 7, 2011

Purchased a New 2012 Explorer, picked it up a month ago. I love this truck! Everyone at Monaco's was very good to me, I even made an appointment to go back for some extra training on the navigation system and they helped my out a lot! Couldnt say enough good things. Only reason why price wasnt a 5 was because of the actual price of the vehicle, I dont think they could of done anything else, I still feel like I got a good deal.

cider33

Sep 16, 2011

My check engine light was on and I scheduled my car to have Monaco diagnose the issue. They told me I needed a new catalytic converter. My car is 10 years old with 81K miles and I did not want to pay $1,500 for that genuine Ford part plus labor and misc. part. The total cost would have been around $2,000. The car is only worth $6K at best. The service rep offered an aftermarket catalytic converter (est. $575) and I agreed to that. It took a day to get the part so on the 3rd day without a car Monaco discovered that the part did not fit. I couldn't get my car back because it was the end of the day and there wasn't time to reassemble the car so I was without a car for the weekend and the next Monday while a new part came in. The 2nd after market catalytic converter came in on Tuesday and that did not fit. They said they would take $200 of the Ford catalytic converter but it would take a week to get the part. They said it could be 4 days or 2 weeks. I asked that they reassemble the car with the old parts and I would be on my way. I had to pay to have them reassemble my car because they couldn't get a proper part! They agreed to split the 3 hour cost after I complained. I was never offered a loner car this entire time and most of the time I had to call them to get an update. Before I left, I asked for a written estimate with the Ford catalytic converter so I could shop around. One of the parts on the estimate included a new O2 sensor. They never mention the O2 sensor which only cost about $75.I got my car on Wednesday and scheduled to have a Midas shop in Enfield, CT diagnose the problem on Thursday. They fixed the problem and now the check engine light is off. The problem was a bad O2 sensor. The catalytic converter is fine. The O2 sensor was cost plus labor was about $200. By the way, the mechanic at Monaco striped the threads that the O2 sensor screws into. Midas had to repair that. Nice job Monaco!So now I wonder if they are inept or a bunch of greedy crooks on commission?