Used Cars for Sale at Moore Cadillac of Richmond in Richmond, VA

Bill Wilson

Nov 17, 2021

Went in because I had a low tire pressure warning light. Service Advisor Jimmy Brown helped me and got my problem solved. He was courteous and very helpful. I recommend seeing him on your next visit.

Kristen Hughes

Sep 6, 2021

The staff at Moore Cadillac are courteous and professional. We drove nearly 2 hours to buy our CT5 back in December of 2020 and were so pleased with our experience we decided to return for the first oil change and tire rotation this past week. The service was well worth the drive. We felt like family and will continue to make the trip for future service needs.

Robert Rice

Nov 16, 2021

I have been a customer for about 10 years, always had a good experience with the service department. Very disappointed with the service today,11-15- 2021. After about 2 hours, while in the waiting area I saw my car brought out an parked. I waited for 20 minutes no one came to get me . I decided to go out to the service area, went across to the cashier area ,there were 6 people waiting. A woman said they had been waiting about 10 - 15 minutes no one was in the cashier office. After about 3-4 minutes one of the service writers said he had called for someone to come take care of us. When the woman who had spoken earlier got her turn she was told they didn’t have paperwork for her. She told the cashier her car had been sitting out side the door for over a half hour. I was the next inline, asked for my bill was also told she didn’t have any paperwork. She then said she would find out what was going on. When she returned she told me my car wasn’t ready, I pointed to my car, also in the pickup area. I told her it had been there for over 30 minutes. They finally got the paperwork straight and I paid and left. I had 2 things to get done to my car, which were written on the service order. Only the oil change was done, no one ever even came and talked to me about the repair to my mirror. Very disappointed.

Gary Moyer

Nov 22, 2021

Been getting my 2016 Subaru Crosstrek serviced my Moore Cadillac Subaru ever since I purchased the car from their dealership. I have always been treated fairly and have had nothing but good service from them. However today I found out that most of the discounts that they have always offered are now no longer available. Am quite disappointed by this. Found out that the dealership is under new management and that they are doing away with the discounts that the old management used to provide. Speaking with the new service manager, this is temporary as the new management works to get out new discount offers in place that will be offered in the coming months. Growing pains if you will. So hopefully in time the discounts will come back for service related work. But was told that the great service that I have been used to receiving will continue. So that is a good thing!

Peter Hayes

Nov 15, 2021

I have purchased two pre-owned vehicles from Moore Cadillac. Ray provides a great, pressure free sales experience and always goes the extra mile as well as Chris in the service department. Much better experience than going to the "Big Box" Auto stores!