jdschulz

28 de mar. de 2016

Friendly service. Told us a lot of information that we didn't know about the truck we were looking at. Worked with us in selling our car.

Rob

19 de dic. de 2015

After driving about 300 miles to pick up vehicle (reserved on deposit), I was disappointed in the condition. There were dents, scratches and chips EVERYWHERE that were not properly disclosed or documented. I know used cars are 'used' and not perfect, so I specifically asked for photos of damage and for a complete walk-around before I drove for 5 hours. I was OK with the 3 pictures of damage sent, but an in-person inspection revealed WAY more than I anticipated. I was told that an ethanol production facility nearby made all the cars on their lot 'dirty' and difficult to see imperfections, and now that the vehicle was actually clean, it was much more revealing to the sales team! The manager offered me $1000 more for my trade, but I was too aggravated to deal with him. Took about 30 minutes for them to 'process' my $500 credit card deposit refund! Never again. Beware!

dave351

6 de jun. de 2015

I've bought a number of cars, and this was by far the quickest, easiest and most painless experience I've ever had. I contacted the dealership via the internet, received a quick email reply (I prefer emails to phone calls). After a couple e-mails back & forth, RJ told me to stop by whenever I wanted and he'd have some cars ready and waiting for me. I stopped by and drove a couple cars. They didn't have exactly what I was looking for on the lot - and rather than try to talk me into something I didn't want just to clear his own inventory, RJ quickly found several cars, with exactly the options/colors I wanted, at nearby dealers. Here's the best part... I told him I wanted to think about it and possibly drive a few other brands at other dealers. RJ told me to take all the time I wanted, and to give him a call when I was ready to make a deal - because he knew the car I was looking at was better than the others I planned on driving. First time I've ever been allowed to walk out of a car dealership without a salesman trying to drag me back to his desk!I called back later that day - and within a few hours RJ made me an offer better than I was expecting (including more for my trade than I expected). Needless to say, I bought the car and am 100% satisfied with my experience at Moore Motors.

Karen

12 de mar. de 2015

RJ was absolutely wonderful to work with! No pressure and very knowledgeable. He has a great passion for what he does and it really shows. I checked with some other dealerships but Moore Motors was the best!

tpoulos

6 de sep. de 2014

excellent experience, good to deal with and an excellent inventory. I would recommend this dealership to anyone even though this was my first experience with them.

DonHumpert

5 de sep. de 2014

After dealing with the Southeast Michigan dealerships for over a month, I called RJ on the recommendation of a friend. I am really glad I did!!! I was not going to by the Ford Car I wanted just because I was so tired of getting the Bait and Switch from Detroit Dealerships.RJ was honest and fair and worked with me to get the car I wanted at a great price. And they even delivered my car to my home! The Finance guy and service guy were also extremely friendly and easy to work with. Moore Motors should be your first call when buying a Ford, Dodge, or Chrysler. I will be my first call in the future!!!

huntress09

10 de may. de 2014

My experience with Moore Motors in Caro, Michigan was a relaxing and stress less time. The staff, especially R. J. Magiera, were very knowledgeable and friendly. I would recommend Moore Motors to anyone looking to purchase a new or used vehicle.

Jkollman83

7 de feb. de 2014

Bill was great listening to our wants and needs. Steered us into 3 vehicles and found one that would fit everything we needed while not blowing our budget! Cathy wasted no time helping us with financing and going through our paperwork to explain how to cancel our GAP coverage we had on our old vehicle. No hustles, no gimmicks and just great friendly pair to work with!

dickwillo

9 de ene. de 2014

outstanding service, MR MAGIERA took his time showing how to use all the features car has,veary polite. dealership had just what i wanted, a ford fusion, thank you bill coles...

gogo2174

20 de nov. de 2013

Great Dealership easy to deal with and easy to work with. It is clean, very helpful. Great selection of cars and trucks to choose from.

maggied4835

12 de ene. de 2013

Bill was a great salesperson who was very thorough in showing us how to operate everything when we picked up our new truck and everyone at the dealership was very friendly including the people in the service department and parts.

Darmbruster

26 de jul. de 2012

Very friendly, easy to work with, not pushy, very accommodating. This was the most pleasurable vehicle purchase experience I've ever had. Would highly recommend this dealership!

Bob Grieve

29 de mar. de 2012

I was shopping for a new vehicle and have done business with sue before. She had called me when we had entered a website for ford moters. She asked if I would be interested in stopping in and see what they had to offer. Afdter negotating with her we came upon an agrement and finalized the deal. Thwy treated me very well and were willing to work with me.

lillymae

7 de mar. de 2012

Dawn was excellent she answered all my questions went the extra distance to help me find what i was looking for. Dawn really help me out

bennythecab

7 de feb. de 2012

They had a very good selection of vehicles. The sales people were very helpful and not pushy. Our sales person was very thorough in explaining the services they provide after the sale. Haven't had to use the maintenance service yet, but will be excited to try the service department with the owner advantage rewards.

rlcooper

10 de sep. de 2011

This was the first time we ever went to this dealership and the customer service was excellent. Shawn Riedel was very helpful and friendly. Shawn helped us with our decision on purchasing a new vehicle that would be best suited for our needs.

kmcardle

19 de jun. de 2011

After unsuccessfully looking for a new car in the metro Detroit area, I returned to my hometown of Caro and was overly pleased by the friendly and outstanding customer service from Sue at Moore Motors and by the quality of by new car. Thank you!

kauschk

6 de mar. de 2011

Speedy service as well as detailed descriptions of the offers and also the ability to find the truck I wanted were the main reason I had such a great experience. Sue worked hard to make sure we could do the paperwork around my schedule. I was happy w/the work that Jessie did on my truck after I bought it.

woodchips

14 de ene. de 2011

Had a need for a new vehicle. Wanted a van specifically. Bought a 2010 Dodge Grand Caravan. Had all the features and space I wanted. Price was great and good deal on financing. Bad winter day and they had it all cleaned and ready to go while we did the paper work. Sue Larson is very easy to work with. Thanks

blapp48723

2 de dic. de 2010

This dealership went out of their way for my wife and myself. We first told them that we wanted our new car in silver. they looked all over and found on all the way up to the Mackinaw bridge. They went up and picked it up for us and brought it back. Then we changed our minds on the color of the car that we wanted. They were more than helpful in getting us the car and color that we wanted. They could have charged us for at least the gas up there and back but they didn't. I would highly recommend this dealership.Thanks again,Barry & Linda Lapp

supersue

30 de nov. de 2010

The dealer Susan Larson went out of her way to help us. Way above the call of duty, called to tell us we have a rebate, just to save us some money on our payments, after we got a new car. So to make it better Susan and Mark(McGarry) even helped us to up grade our new car. All the people we worked with were great and a pleasure. Great dealers and will always go back for a New or used car, have also refered a few friends, Moore motors and the staff really go out of way to serve you.

aprueter

25 de oct. de 2010

I had leassed a Fushion with Moores and it was time to turn it in and they put me in the Edge, which I wanted. It took only a couple days to take care of everything and today I drove away feeling like I truelly got a good deal with people who really care about their customers. I will definately continue to suggest this dealer to others as I did when I had my Fushion.

kateneese

4 de feb. de 2010

We had no other option than to tow our car to Moore Motor Sales (our local Dodge dealership) on Thursday December 3rd for repairs. On Tuesday December 8th, they called my husband and said their diagnostic computer read our car as a Cummings Diesel Engine and that our car needed a new computer (or CPM). This would cost $800 but they assured us it would fix the problem. My husband verbally consented to the work. On Friday December 11th, they called him again and said that the car still wouldnt start so they wanted to replace all six spark plugs. This would add an additional $100 to our bill. He verbally consented again. That afternoon, Moore called my husband again and said that the car still wouldnt start. They wanted to know how much more money we wanted to invest in it. Mike gave permission to them to dig deeper but to call him before they did any more work. They called back shortly after that and said they removed the engine cap and found the water pump had blown and filled the engine with coolant. The also stated they presumed the timing chain jumped and the bearings went bad. The owner, Brad Moore, told my husband that they could give us a deal on a new car and the cost of parts and labor would be reduced. It was at this point that I called Mr. Moore and told him that we refuse to pay for a part that did not fix our car. I asked him to put the car back the way it was and that we would have the car towed back to our home. He argued that we had to pay for the CPM because they cannot legally return it or reuse it. Meanwhile, the service technician called my husband and told him that they can give us the new CPM in its original box and we can put it on eBay to make $300 to $500 back. We do not feel it is right for them to charge us for a part that didnt fix our car. They never once offered a courtesy car even though they kept our vehicle for over a week and we requested a loaner. My husband and I made arrangements to meet with Brad Moore and his service technician on Monday December 14th at 4:45pm. Mr. Moore showed up to the meeting 20 minutes late just as my husband and I were about to leave. He also called his service manager, Mickelle Wiegert, in on our meeting. Nothing was resolved. They basically handed us a detailed invoice that totaled $774.79 and said we had to pay it. There was no negotiating at all. They also went on to say that we couldnt sell the new CPM because it is programmed to our car. I told them that Mike and I needed to discuss our options and we left the shop at about 5:15pm without our car. We were concerned that Mr. Moore would hand our bill to a collection agency and we would owe even more money in fines and interest. It was at this time, we decided to pay their $774.79 bill and pay $75.20 more dollars to have our car towed home. We never signed any documentation at any time to approve these repairs before they did them. We were under the presumption that the CPM would fix the car.

pokki

21 de ago. de 2009

Me and my wife came to Moore Motor Sales from the detroit area, to purchase a vehicle. There we ran into a very nice fellow named Mike Holland. He took us out for a few test drives, and we asked a few questions, some that he didn't know, but he went and got a handsome fellow named Brian Marks, who answered the question and taught mike a few things, but all in all those two salesmen where the best I ever had. They knew alot about one main thing; making us happy. No other dealership has really tried to do that for us, even after the sale. I highly recommend!!!

Junebob98

27 de oct. de 2008

In 2007 my wife and I bought a used Neon (80000 miles)from Moore Motors in Caro, MI with 30 day or 1000 mile warranty. The day after we bought it I returned to them (40 miles later) with loud knocking engine noise that I later had verified at 2 repair garages as piston slap that is only apparent when the engine is cold. The car had been run prior to us test driving. I was informed by Moore Motors that they would not fix it as it was a normal condition. I found out later that it was due to severe wear of the short skirted pistons and was a problem with that engine.A little over 4 weeks later (600 miles but out of warranty)the transmission let go. I returned the car to Moore and took a used PT Cruiser for a weekend test drive. That Monday we told Moore Motors we wanted the PT and would trade in the Neon. To make a long story short we lost approximately $5000 in the purchase of the Neon and the trade-in for the PT. Not only did Moore Motors sell us a horrible vehicle and then refused to honor the warranty the day after we bought it, they profited greatly in the process. They also had the audacity to tell us they would have applied our all of our money towards the purchase of the PT Cruiser if I had requested it during the warranty period. They knew how unhappy I was with the vehicle and no such offer was ever made.We take every opportunity in telling people about the Moore Motors and their bogus warranty promises whenever we can. It is the least we can do.