Used Cars for Sale at Moss Bros. Toyota in Moreno Valley, CA

dantheman

Sep 11, 2016

Great fast service. Part needed to be ordered, which took a while but was out of the representatives control. Overall, great experience with great customer service.

Floyd Ashcraft

Aug 5, 2016

The Job took some time. But Joe made sure all was done right. Could not ask for a better job. Continue the great work.

Melinda

Jul 15, 2016

Takes to long for minor service, like oil change. 2hrs. Way to long. Need someone, who does oil changes only, to get people moving. I came on Wed and Fri. Still long wait

turbo

Jul 3, 2016

As long as Al is working in the service Dept, you will have all three of my Toyota's and lexus to repair.Jim Haynes

Spaddriver

Jul 2, 2016

Craig is my service rep and he does a great job. He answers all my questions and informs me when my car is ready and when my next service will be due.

Theflyinge

Jul 1, 2016

My service rep was Al ,I told him I was here for the 6 months maintenance .Filled out the paper work , within minutes he had a tech take the car. They brought back the car back before the time promise .Before I left I asked Al when the next service would be , He said they would send me an email . Thank you Al for a job well done.

LB in the IE

Jun 27, 2016

Very good service as usual. Very good service as usual.

Paul Szuszkiewicz

Jun 27, 2016

Assistant Service Manager Joe Vidrio is exceptional he is the main reason I keep bring my cars to Moss Bros. Toyota in Moreno Valley. Joe is always prompt, knowledgeable and eager to make my visit to the dealership's service department quick and enjoyable. He always recommends service that may be needed for my cars which I appreciate that is why my cars have lasted so long without problems.

OTIS

Jun 24, 2016

Service Advisor Joe did an awesome job like always! I'm always taking my car to Moss Toyota! Thank you very much for all your help.

Chris A.

Jun 22, 2016

Al is an exceptional service manager and always will to make sure I am taken care of and satisfied. Thanks Al!

Old shuttle driver

Jun 19, 2016

Steve job well done, Tech Job well done. Like the get done in and hour or less and not having to take the shuttle home. Wish it could be that way all the time.

vangel4lv

Jun 19, 2016

Al was my service rep and he's always so great. It actually doesn't matter who I deal with, it's always a pleasant experience.

William J O'Rourke

Jun 17, 2016

Thank You. I had a problem with service and you solved it. Again thank you!

Bridget Harris

Jun 15, 2016

Your customer service was fast & efficientThank youBridget Harris

RobinF

Jun 13, 2016

prompt greeting and quick check in for serviceservice advisor was thorough and efficientoffered options and suggestions for needed servicegood experience highly recommend Moss in Moreno Valley

Charles Barstow

Jun 10, 2016

Joe always does a good job of taking care of us. He is really great.

Singleton

Jun 7, 2016

The manager Steve did a great job accommodating us.

We'll will (someone needs to proof read your survey)

Jun 7, 2016

The service was good. I do not like the waiting area. The waiting area was remodeled last year and ever since then, I do not like using it. First of all, you removed the area in which there were tables and electrical outlets. This area was perfect because I bring work with me that I can do while waiting for my car. I could plug my laptop into the outlet, sit at a table and do my work. Now, that room has been removed and everyone has to sit in the waiting with a big screen T.V. blaring. The choice of television channel on the T.V. is TERRIBLE. Not everyone wants to watch Jerry Springer or similar shows. I miss the old waiting area where I could get some work done. I tried doing my work in the area in front of the T.V. but it was way too distracting. Is there anyway possible to have a quiet place where people could not have to be in front of the T.V.?

Mary pierce

Jun 5, 2016

Excellent very good experience they kept the time in my timeline

DRBOB

Jun 5, 2016

Went in for 20,000 mile service. Craig was very helpful and friendly. Love the waiting room and complimentary coffee and pastries. Could have stayed longer, but car got serviced very quickly.

Dildilpak

Jun 3, 2016

I bought a new Camry SE there last weekend. Staff there is very nice and helpful. Sale person Razi is very good. He goes extra mile to help people buy a car. He gave me great deal and beated all 5 quotes I had from other Toyota dealers. I am recommending Moss Bros Toyota to all of my friends now.

Glen Elder Sr

May 31, 2016

Cassandra Wilkes was very friendly and helpfulI needed a part for my wheel well and tune up plus oil change and was ready in a record time.Very satisfied customer

Ms Lo B

May 31, 2016

As soon as my parts came in, Cassandra at Moss Brother's Toyota called and set up the service appointment with me. I dropped off the car, she ensured I had a ride home, and called as soon as it was done. She offered the shuttle back, and handled my paperwork promptly and efficiently, and answered all my questions. She ensured that all recall issues were addressed as well. Cassandra puts forth great customer service and follow-through!!

Jeff

May 28, 2016

Was best service I ever had Robert was great I will always bring my cars here

Erica

May 26, 2016

I really like how they treat you here customer service is great. I've been to other Toyota services and nothing like here in moreno valley.

car review

May 21, 2016

Dealership is always very friendly and professional. I come back to this service center when ever my vehicle needs service. I purchased my Toyota here. Why would I go anywhere else?

steve

May 19, 2016

Truly the best car buying experience ever .no pressure and great prices and customer service. I shopped around before coming to moss ans know body was even close

John Bonilla

May 15, 2016

I am very happy with the service provided at Moss Bros Toyota.

Tall Paul

May 12, 2016

Joe Vidrio Assistant Service Manager always does an excellent job in taking care of whatever I have to be done on all of our vehicles. He is the only reason I keep bring my cars into Moss Bros Toyota for service.

Patel

May 5, 2016

Moss bros staff very friendly?? Car service is good. I am very satisfied. You are doing quality work. Your staff give good advice regarding service.

Sarah Byers

May 4, 2016

The overall buying experience was very positive mostly die to the fact that Mr.Kellogg delivered on his promise. We got the car we were hoping for at a price we were able to pay,do i can't complain about anything.

docutech1

May 4, 2016

Had a great experience having my Toyota serviced at this dealership. 5 star. I have always had a positive experience at this dealership.The Best!!!

Alma

Apr 29, 2016

I always take my Toyota vehicles to Moss Bros. in Moreno Valley. Joe Vidrio and his team are the best. Wouldn't go anywhere else.

Berno_matic

Apr 27, 2016

From the get go, Robert helped me walk through the process and even showed a couple cars to me. I fell in love with the first car and he helped me to get my highlander! I'm stoked to be driving this beauty! Thank you!

Stan

Apr 25, 2016

I brought my car in for service, and was helped by Craig Suchil. He was excellent; he took his job seriously, and his friendliness made an ordinary business transaction a pleasant interaction.

Josemuro

Apr 25, 2016

He checked and fixing faster something needs rotation tires and oil changed regular service very good services and profecional I take most of my car for service to that dealers it is in my way

Adriana

Apr 24, 2016

Great customer service, I always come back for maintenance because they have always done a good job.

Raj Daniel

Apr 22, 2016

Due to the drought the car was not washed. Joe Vidrio always treats me well and recommends the needed maintanences.

Tk

Apr 13, 2016

Craig was very polite as usual. Service was done in a timely manner and no pressure on recommendations to make a sale.

Lorena Perez

Apr 11, 2016

Great Service every time. Love the free shuttle service. I can drop off my car before work and get picked up from work and back to dealer at the end of my work day to pick up my car which is ready and done! Nice thing about it is that I did not have to waste my time or weekend doing this... Fernando you are exceptional, your great customer service is awesome and makes things go smooth.

DIANA M. ROESLING

Apr 9, 2016

I was very happy with my purchase experience, and particularly happy with the sales staff I worked with. I am also, a week later, very pleased with my Corolla L! :)

Leonard

Apr 8, 2016

Quick service! Mr. Al was on top of his game, said that people with appointments get moved to top of the list!

cristina D David

Apr 7, 2016

i was exp ecting they will show me was done and recomended the last time they service y car not just its because its 60,000 mileage. or do i really need it but overall good hoping next time service they will show what was done already .thanks the shuttle guys were good and helpful

patrick

Apr 6, 2016

five stars ervrything was good staff was nice facility was clean in comfortable

Joseph Garcia

Mar 30, 2016

I had a great experience. I was able to make a phone call and get an appointment very fast. And the service was great. The person that helped me was awesome funny and kind.

mamma7

Mar 30, 2016

Quality customer service is what you get here. Employees treat customers well and are very helpful and informative. Wait time wasn't too bad and I was pleased with the work done on my Toyota van.

Mary

Mar 29, 2016

I took my car in for 10,000 service was told it would take about an hour and a half and it was only 40 minutes, that was great

corolla

Mar 27, 2016

Get service and on time. Great communication and great service. They remember me by name now. Makes you feel like its one on one true service

ROBERT AND MICHELL GALLEGOS

Mar 25, 2016

CARE AND COURTSEY OF THE SERVICE DEPT WAS EXCEPTIONAL.....WAITED A BIT TOO LONG ON THE DRIVE FOR CHECK-IN ....OTHER THAN THAT NO COMPLAINTS.

Parra78

Mar 20, 2016

Great service. I took my car without an appointment and took only a couple of hours at the most. I was happy with the service.

glen

Mar 17, 2016

We were stranded not in our home town. From check-in to check-out, Everybody was very helpful.

jeff

Mar 17, 2016

I bought my 2014 toyota corolla s with moss bross lifetime oil. I had my car for 2 years now and moss bros is helping me keeping it well maintain.

kazuoitatani1

Mar 16, 2016

I went in to have my 2007 Rav 4 serviced. I did have an appointment and the service manager took me in right away. She told me what to expect and that I could have another problem with my water pump since there were marks on the interior hood liner. She would inform me as soon as she found out. I went out for a walk on the lot and came back to see what the progress was on the service. She said that I didn't need a pump and the car would be ready post haste. It was and I was out in less than 2 hours.

James V. Turner

Mar 15, 2016

Every experience I have had with Moss Brothers has been totally professional. I could NOT ask for anything better. Continue to provide exceptional service to your customers. My visit this time was for the state smog inspection for my vehicle. Service was very fast and professional....Thank you.Your survey should also include an option for having the care SMOG INSPECTED. I wasn't buying a new or used car, and I wasn't having my vehicle serviced unless something was wrong with it. Nothing was wrong with it. To me "Serviced or Repaired" does NOT include smog checks. All service to my vehicle has been through Moss Brothers.

Terrence Halloran

Mar 15, 2016

No car wash? Should I have gone to another dealer?

SAVILA13

Mar 15, 2016

10k SERVICE WAS GREAT. STAFF WAS VERY FRIENDLY. NOT TOO MUCH WAIT TIME FOR A WEEKEND DAY. THEY MAKE YOU FEEL LIKE FAMILY AND SUPER CLOSE TO HOME.

Sslvrnblk

Mar 15, 2016

Great service! Fast turnaround and always kept me updated on the status of my vehicle. I've been coming here since I moved to Moreno Valley because of the great service.

Virginia S.

Mar 14, 2016

The service dept. employees are always pleasant and helpful.

Alfredo F

Mar 13, 2016

Took my Toyota Tacoma for a recall to check the chassis. Had great and fast service And very happy coming out of the dealership servic department

Frank

Mar 10, 2016

Free WiFi, Free oil change for life if you buy a new car or truck..

Josemuro

Mar 10, 2016

Doing very fast and great profecional service very happy what the service I have very good service we ready make business what Toyota for around 7 year we ready by 6 new Carr for you dealer I happy customer

Charlene Hinton-Goff aka Charlene Goff

Mar 9, 2016

My brake repair and Intermediate Service were excellent. The Toyota dealership mechanics did great repairs and replacement of my brakes. Also Mr. Joe Vidrio is an excellent Toyota service advisor ta the Moss Brothers Toyota dealership in Moreno Valley, CA . Joe is very knowledgeable , courteous and professional. He is always very helpful and honest

James

Mar 9, 2016

Excellent and professional work as always.Thanks Moss Service Team!

Norma Menendez

Mar 9, 2016

Great costumer service !!! They check everything on my truck I'm satisfaid with the service thank you Moss Bros Toyota.

OC Girl

Mar 8, 2016

Yes! I live in OC and I drove here to purchase my car! I'm so glad I did! I love them! I continue to drive for all my maintenance work too! I love them! You cant find service like theirs in OC! M. Arreola

Magdalena Serrato

Feb 16, 2016

Everyone was so nice and had a smile. My service representative explained everything in detail. My drop off and pick up of my car was really fast.

DI Mama

Feb 15, 2016

This dealership has a wonderful service department! They get you in and out quickly. It is helpful to have an appointment and they have always worked around my busy schedule to fit me in! They have a very clean waiting area too!

Oscar

Feb 5, 2016

Aweome job Joe! Thanks for your help. It's always nice to service my car with out An appointment. Thanks again

Gustavo Franco

Feb 4, 2016

Great service. Very easy and simple instructions. Took vehicle in for maintenece and it was very effecient and quickly done. Received a call when it was finished and went back to pick it up.

husbindi

Jan 25, 2016

As usual, every time I take my car for service,I always leave feeling as though I received the best deal and quality of work. Moss Bros Toyota does not provide the typical over priced dealership experience. Steve helped me this time, he was really helpful and offered me the best price on my brake replacement and oil change. I need to call them and see if they will also work on my jeep,as it is rare to find an honest mechanic.

Bryana1

Jan 17, 2016

I would highly recommend this dealership. To friends and family. Was greeted in a timely manner. And they explained perfectly everything that was done to car.

shepherd, wendy123

Jan 14, 2016

informative, allowed for questions/comments, work completed close to predicted time. Representative very polite. Waiting area very convenient and cozy. Appreciate van service to home if needed although did not use it this day. Cost of service a bit pricey.

Ginny Hernandez

Jan 13, 2016

The dealer was very help and the wait was relaxing.

Ken Ng

Jan 9, 2016

When I arrived for the scheduled maintenance in mid-afternoon, there was no longer any free food in the refreshment area.

Barbara Morris

Jan 7, 2016

I was not happy to have to bring my car back after a repair to have something wrong (2nd repair having to bring car back for something additional).Repairs were made again (at no cost to me) but this is very unsettling.Craig and Al were very helpful on both occasions.

Kevin

Jan 5, 2016

Mr porter helped me out in the service center. Helped me with my '15 scion tc with its scion boost service, real friendly guy.

gwendolyn smith

Dec 31, 2015

I always receive prompt service and customer service is excellent.

Donald Fisher

Dec 30, 2015

Fast and efficient. Great service. Nice waiting area.

Jan

Dec 30, 2015

Fast, convienent and courteous service for my oil change.

Tim Brown

Dec 18, 2015

As always everything was great. Friendly, efficient service dept.

John Craik

Dec 17, 2015

Al my service writer handled everything I asked of him. I wanted the truck programmed so the key fob would roll dawn the windows. Al got it done for me no hassles. Moss Bros has really done us right from the buying experience to service it has been great.

Patti2015

Dec 17, 2015

I was very pleased with the excellent service which included the scheduling of my service appointment, courtesy ride to work, completion of the work in a very timely manner, and the ease of picking up my vehicle when the work was done. The only thing I missed was the car wash. I was told when I bought the car 2 months ago that I would get a car wash when it was serviced.But, all in all, an excellent experience.

tinkrtur1

Dec 17, 2015

I currently own two Toyota vehicles. I have only received totally professional, outstanding service. Moss is an awesome dealership. I have never been treated poorly.

Raymond Molina

Dec 16, 2015

Great price, excellent service advisors. I had brakes put on my Scion and it only took 90 minutes.Watched TV had free coffee and donuts.

car

Dec 14, 2015

Service professional was very polite, informative and friendly. Service was done efficiently and timely. Waiting room comfortable, clean bathrooms. Used my cell phone # to me know car was ready. Really miss the car washes

newwheelsmk

Dec 14, 2015

Very friendly and helpful personnel combined with a great product. I was impressed with the quality of the personal attention I received from the salespersons and service managers.

Chuck Newville

Dec 10, 2015

Great customer service and very polite. Explained all repairs needed and costs up front.

SILVIA A

Dec 9, 2015

STAFF WAS VERY HELPFUL AND ANSWERED ALL MY QUESTIONS.

Kyle

Dec 7, 2015

took less time than i thought it wouldthe people were nice, but the floor plan is a little hard to navigate.

Lorena

Dec 7, 2015

Customer Service is excellent! I was going away on a trip and stopped by at Moss Toyota to get my car checked out before my long trip. They noticed my car needed struds on the two front ones and it was even covered by my warranty which was great to hear. Their shuttle service makes it so convenient to get to Moss Toyota of Moreno Valley. I love the fact I can go back home while my car is getting serviced.

New Toyota guy

Dec 6, 2015

Always polite, professional, and friendly. Very honest about the condition of your car, no tricks.

Larry Juchartz

Dec 5, 2015

Great service and nice waiting room while car was being serviced.

Juan C. Becerra

Dec 2, 2015

Extremely satisfied. Good service clean facilities and good location.

Virginia Kellison

Dec 1, 2015

Great service, very informative. Got some awesome black Friday deals.

Mike Davey

Nov 30, 2015

Quick and easy shopping experience. Got exactly what I wanted without any haggling

Rocio Garcia

Nov 29, 2015

I really appreciated the fast & friendly customer service.

CWP

Nov 26, 2015

Explained everything completely. Car was ready when promised. Shuttle was convenient.

MayanPrincesa

Nov 25, 2015

I had the best experience in purchasing my vehicle, everyone was very kind and worked with me in everything i needed. Thank You Very Much

Shirley

Nov 22, 2015

I took my Camry in for routine maintenance. Steve Atencio, Assistant Service Manager in Moreno Valley had my car taken care of in one hour. I am always satisfied with the service I receive from Steve and Craig Suchtl. They are the best!!

Tracy Herron

Nov 21, 2015

The customer service was outstanding, I was very satisfied and will be back

Mocman

Nov 20, 2015

Can't recommend the service team at Moss Bros Toyota highly enough! Shout out to my guy, Steve, for always providing the highest level of customer service and professionalism! Wouldn't take my car anywhere else.

MG

Nov 18, 2015

Thank you Joe Vidrio. He did his job very professional. Update me regularly about my car status. and explain everything to me. He is the best in customer service. Because of his efforts and his hospitality and the way he treat his customers I recommend the place for everyone. Thank you again Joe.

Dwwolfe55

Nov 14, 2015

Great service exceptionally fast. Got in before appointment, and was done within 3/4 of an hour. Service provider was knowledgeable , courteous and friendly . The whole experience was great

Camry girl

Nov 13, 2015

Fast friendly service. Everyone was very helpful. dealership and restrooms were very clean. someone there to help you at every turn Will recommend to all my friends and family

Rare Feezy

Nov 12, 2015

This dealership goes to the next level for their customers and I feel glad to be apart of the Moss Family, that's right once a customer you're like family.

Moss Toyota

Nov 10, 2015

Great job! Dealership looks like new and coffee is free

earlybird

Nov 10, 2015

I arrived early to my appt, about 20 min before the dealer opened for service. I was checked in as soon as the service opened at 7:00 am. The service was quick and the personnel were courteous.

Stu Kaplan

Nov 6, 2015

Another excellent experience at Moss Bros Toyota service. Thanks Steve Atencio!

Raschman05

Nov 2, 2015

Visited the dealership for oil change and service; service was quick; starf was friendly and helpful; facilities were in great shape; great donuts and tv setup

Artie49

Oct 31, 2015

Harold is really nice and knowledgeable about the Pruis and he didn't push me suggested to have lunch across the street then I returned.

Rodolfo Flores

Oct 28, 2015

Jerome Porter was courteous and professional and answered all my questions directly.This visit was to service my 2015 Camry for its first 6 month/5,000 mile service.My thanks to the Service Center personnel for the outstanding maintenance service provided.I give my experience a 10+ rating.Thank you again Moss Bros. TOYOTA!

Terrence Halloran

Oct 24, 2015

My 30,000 mile routine maintenance service was quick and thorough.

Magdalena Serrato

Oct 21, 2015

Craig assisted me in getting my 2015 Corolla serviced. Craig was extremely polite, personable, and helpful. When I picked up my car on my lunch hour, he knew I was in a hurry so he got me checked out quickly. So far all of my dealings with Moss Toyota have been great experiences.

Foursloe

Oct 21, 2015

I had an appointment and my car was serviced in 1 hour! This was hardly enough time for me to finish my mani-pedi. Great Job!

Danielle varela

Oct 20, 2015

I was happy with the process. Made an appointment and I was told it would be an hour or so. I was surprised it was done less then that. Overall experience was pleasant and I would recommend someone to come here

Aaron Matlock

Oct 8, 2015

My experience at the dealership was great! The workers were very friendly and efficient.

Richard

Oct 8, 2015

Service agent was very helpful and I received prompt attention and my minor service was completed in an acceptable time frame.

Gerardo Orillos

Oct 7, 2015

Excellent service!!! Will recommend dealer to a friend and give this dealer a 5 star review great people!!!

Gotoyota

Oct 7, 2015

I received fast and friendly service. I mentioned at my visit prior to this one that my power seat panel was coming loose. At checking in for this visit I was asked if I wanted them to take a look at it and I said yes. When checking out, I was told that they have ordered the part. It was under warranty and they will call me when it comes in.This was great follow-up. I didn't even have to bring up the issue. It was very impressive.

Jace

Oct 6, 2015

I am loving my Toyota Tacoma since I bought it new at the Moss Bros in Moreno Valley. Now that I hit the 30K mileage mark, it was time to renew my Toyota Care for ease of mind. I set an appointment and left with no stress.

Priussliver

Sep 26, 2015

I am impressed with the customer care and services that I received. The gentlemen that helped was so very kind and professional. I wish I remembered his name.

Mary Anne

Sep 21, 2015

Best place to do business. Everyone is so friendly, service is great and done in a timely manner.

paula4824

Sep 21, 2015

We received great service and our vehicle was ready on time. Jerome honored my coupon and gave us a good price, and recommended future service needs.

tunshome

Sep 21, 2015

My visit was effortless and my vehicle was service within the time promised. I was called when the service was completed as promised and my vehicle was kept until I was able to pick it up.

Dulce Gomez

Sep 19, 2015

Excellent service! Thats what kept me going to Moss Bros Toyota. Thank you

jcmock777

Sep 15, 2015

Craig has done it again! A repeat of excellent service! I will definitely recommend his group because you know what to expect when you arrive. Good service and minimum surprises.

Kris Kraiger

Sep 14, 2015

Craig Sutchill is not just one of the best customer service representatives I've ever worked with... He IS the best I've ever worked with! Craig is conscientious, knowledgeable, honest, personable and someone I trust implicitly. I've been taking my Toyota to this service station since I bought it and I'll never take it anywhere else.

Jenica Paleo

Sep 13, 2015

Jerome provide my husband and I excellent customer service.

ToyLady06

Sep 13, 2015

I can always find Al H. to keep car running. Always previews with me other concerns with my car. He helps keep it running. Thank you!

Engine Eddie

Sep 8, 2015

The service was completed very quickly and professionally. I was in and and out in about 1 hour.

James V. Turner

Sep 7, 2015

As usual, Moss Brothers' Toyota was totally professional and provided the most excellent service available. Only Moss Bro's has ever serviced my two Toyota vehicles. They are awesome.

Audrina65athotmail.com

Sep 7, 2015

Robert Cauley should get a raise. Besides having my sarcastic sense of humor, he also is professional and works with me so that I can get my car serviced/repaired.

Sienna

Sep 7, 2015

The service advisor, Craig, was so helpful and nice. He understood I had a particular situation due to a wedding and time was of the essence. He was very reassuring to my stressed out self. The car was finished as promised and actually came in at a lower cost! By the way, the wedding went perfectly! Thanks!

Moon

Sep 6, 2015

Always pleased with the service here from the operator who took my appointment, to the greeting at the service bay and the service rep who processed my paperwork. Very professional and predictable process. Every time I've brought my car here, I receive the same consistent treatment without any surprises. Very impressive and I intend to keep coming back.

mtnkrake

Aug 31, 2015

Gave us the price we were looking for on the new vehicle and our trade. A good shopping experience. 2nd vehicle we've bought from them. thumbs up!!

lindajim1122

Aug 29, 2015

excellent service from Robert cauley - recommended additional work - transmission. enjoyed working with him - professional and personable. would recommend the service dept to others incxluding family and friends.

ASAD RAHMAN

Aug 28, 2015

Great experience . Friendly staff and quick service.

Marsha Locke

Aug 28, 2015

As usual, the service was excellent. Appointment was easy to get. I appreciated the Shuttle service. I recommend this dealership to anyone wanting to buy a new car.

Andre

Aug 23, 2015

Service Experience was great. Organized drop off system, urgent service agents and clean facility. Dropped my car off late aftertlnoon and they were able to complete my service before closing. Great customer service

Ron moore

Aug 23, 2015

The service and customer contact was very professional and friendly.

Sam

Aug 22, 2015

We recently purchased a 2015 Highlander from them. They were quick to respond with an e-quote which we found to be lower than other dealers in the area. The salesman and the sales manager were courteous and professional throughout the entire process. I would give them 4 stars because we had to do some haggling in order to get them to the quoted price which was definitely not pleasant. My rating of their customer service is also based upon my experience with them after we took the delivery of the vehicle. I returned to the dealership few days later to give them check from my credit union but did not get the same kind of attention and service. It was not until I reminded them twice that someone from finance department finally showed up to collect the check. The finance staff was otherwise courteous and professional.

chloesue

Aug 22, 2015

it was a very hot day and all the people we met were very helpful and made sure we were comfortable. Carlos, our sales person was very polite. helpful and knowledgable.

Marvin S. Egeland

Aug 21, 2015

In and out quickly. Only took about 1 1/2 hours. Very satisfied with the results.

satisfiedcustomer

Aug 21, 2015

Took my car in for an oil change, without an appointment. They took my car immediately and 45 minutes later I was driving away. All fluids checked, oil change completed, tires rotated, etc.

Cancie

Aug 18, 2015

I highly recommend Moss Brothers Toyota to any one with the need to service, repair and to purchase a new or previously owned vehicle. Moss Brother Toyota is located near any vicinity in the Inland Empire. You won't regret contacting this dealership prior to visit any other alike business. HVC

Darren

Aug 15, 2015

Quick and very professional. Cleanliness of facility was perfect

David N. Murray

Aug 15, 2015

The service on my 2012 Prius was OUTSTANDING as usual. The Service Manager, Al Harvell was exceptional as always. I really enjoy supporting our local businesses and Moss Bros. Toyota is my favorite place.

DI Mama

Aug 15, 2015

I decided to wait for my car to be serviced for an oil change. They are quick to get the car back to you. The waiting area is clean and very comfortable! It was nice to enjoy air conditioning in this heat!

2014 PRIUS C TWO OWNER

Aug 14, 2015

This is for a recent visit to the dealership for regularly scheduled service on our vehicle. We received an excellent experience from the service department.

Deljus

Aug 14, 2015

I took our 2014 Corolla for the scheduled maintenance and was treated very courteously by everyone at the dealership. Thank you to your staff and the management for the quality of the employees you have.

plitho

Aug 14, 2015

The real reason why we buy cars and and have our vehicles serviced at Moss Bros. Toyota (Moreno Valley) is because of the terrific service and honesty we receive from Joe Vidrio in the service department there. We wouldn't go anywhere else. In fact we won't even bring our vehicles in for service at Moss unless Joe is working that day. And that is the truth!

Luis bravo jr

Jul 15, 2015

Pleasant experience. Very satisfied with the process and attention to detail

Lucien Mason

Jul 7, 2015

Exceptional customer service by Al Brown. Very thoughtful and attentive, explained things well. An overall good experience.

dfern79

Jul 5, 2015

I received exceptional service and they made car buying easy. I would recommend this dealership to all my family and friends. I will definitely buy my next car from Moss Bros of Toyota.

Lori Smith

Jul 4, 2015

Dealership was helpful and buying a car from them was pretty painless.

deddy

Jul 3, 2015

Very Good overall and salesman was great and the manager. I will come back again for another Prius V

Zoltan

Jun 23, 2015

Professional and friendly, too. The time frame reasonable, better than expected.

bdisenhouse52

Jun 21, 2015

The service department was helpful in setting up the appointment and the actual work was done in less time than estimated. Always enjoy the service visits.

jose Guerrero

Jun 19, 2015

I really like Moss Toyota. I have already bought 3 cars at this place..Really nice people.Mr Brown was EXCELLENT help. I will sure be back to buy a fourth..

Raphael

Jun 18, 2015

The buying process was very smooth. It would be great if the whole buying process (with test drive) wouldn've take less than 4 hours, and also would be great if there were more FR-S in stock. But overall very happy with the buying experience and would recommend this dealership!

G Bradshaw

Jun 17, 2015

A great price for my new car and an exceptional attitude on the part of the employees.

James Abbott

Jun 17, 2015

The Best Dealership that I have come across in my lifetime and that covers more than eighty years.James Abbott

Engine Eddie

Jun 14, 2015

My key fob had quit functioning. The service department was able to "wake up" the fob. very quick, no hassle, no charge.

Rusty Espadero

Jun 14, 2015

Up for 20,000 miles service and the service department was truly exceptional. Came in and andgone in no time. What a pleasant experience. And I love the new waiting lounge- very welldesingned.

ms.nancy

Jun 13, 2015

customer service is a top notch service they make their customers feel at home in the customer service waiting area with donuts and coffee,but overall service is very satisfactory no complaints keep up the good work

elliebar7

Jun 13, 2015

Joe in the service department was very helpful and the car was ready when I got there to pick it up. The waiting area is comfortable.

Hsawyer

Jun 13, 2015

I always receive excellent customer service from Joe Vidrio. He is the reason I come back to Moreno Valley Toyota.xxx xxx xxx xxx xxx xxx xxx xxx xxxx

PurpleHairedGal

Jun 13, 2015

Best and fastest service I've ever experienced. (And I've owned a lot of vehicles over my lifetime so that's saying a lot)

Sam Barton

Jun 7, 2015

Experience and service were prompt, efficient and professional.

Monica

Jun 7, 2015

The service adviser I had was great. He was very knowledgeable and patient. Took the time to explain everything and make sure I was happy. 10 stars for Jerome Porter :-)

Jose Lopez

May 19, 2015

Excellent service I would recommend friends and family to visit the moreno valley dealer

amber

May 19, 2015

Rigo , danny flores and jun were awesome they helped me come to the decision to buy a new car although i was "iffy" thanks guys outstanding!

Madonna

May 6, 2015

Came in with unexplained metal on metal type noise - nothing found out of the ordinary.

dealsurf

May 6, 2015

Always have my service of my Toyota's done at Moss Bros. Toyota because of the caring staff. Nemecio "Joe" Vidrio is # 1 in my book. He always greets me my name and is through in his inspection of my vehicles to better recommend what I may need to be serviced at each visit. I would recommend anyone to use Moss Bros. for the automobile needs.

Zero937

May 3, 2015

My buying experience was good some of the sales men were pretty rude though, but over all im happy with my Purchase06 toyota 4runner

John Smith

May 2, 2015

Took car in for major service engine light came on took car back and it was a vacuum hose that was loose, it was taken care of and on my way.

Nelson Itatani

May 2, 2015

I went in for routine service and was given an estimate for $70 for today. Like usual, the mechanic found a reason to charge another $139 for this visit. So instead of a $70 service, I ended paying $204. I guess that has to be done to "keep the vehicle running like new".

DI Mama

May 1, 2015

After purchasing a new Camry I was afraid the free oil change would not be worth the time. Moss Bros. had me in and out in half an hour! I was even able to bring it in after picking up the kids from school!

Roland70

Apr 28, 2015

Service Staff is very professional. I got an e-mail from the Service Mgr. Mike Dawe introducing himself and scheduling the first service on the new Corolla I got from the dealership. The following week, I took my 4-Runner and fixed the VSC light by performing the zero point calibration. A multi-point inspection was performed and tire pressure was checked and properly inflated.Al Harvell, Assistant Service Mgr. was very professional and knowledgeable in writing the service request. I will definitely get all the scheduled maintenance service of my two Toyotas at this dealership.

HARLAN Q, LEONARD, JR

Apr 27, 2015

Dealer accomplished what I feel was a thorough examination of the status of my car's needs.for repair and service. I was advised of these needs. All requested services were completed to my satisfaction.

Jeff Woolsey

Apr 24, 2015

I have been a customer of Moss Bros. for seven years. I have purchased two cars there and I have only had them serviced at the dealership. I even take my wife's Honda there to be serviced. Craig Suchil has always taken very good care of me. I would not go anywhere else.

Cancie

Apr 23, 2015

I had a very good experience servicing my car, fantastic customer service upon arriving to the service department to talk to my service writer until the completion of my work...Way to go Moss Toyota!

Jorge14

Apr 23, 2015

Craig was very helpful and friendly as always, the Service was exceptional. My car was done within the time they said it would be done.

Eric R

Apr 3, 2015

Everything went great, Thank you!! Every time I'm at Moss a toyota they are very helpful and great to work with.

Sharon copeland

Apr 3, 2015

Went in for a 40 k check up and oil change, very fast for not having a appointment

ewnedder

Apr 3, 2015

Carlos wes EXCELLENT!!! We are return customers to Moss Bros Toyota. He was knowledgable and walked us through the process. His efficeny and customer focus was exceptional. the entire process took onyl 2 hours. I will ALWAYS come back to Moss Borthers for my vehicles.Eric N.

tincanmike

Apr 3, 2015

They did the 75000 mile service which includes valve check & adjustment, complete throttle body cleanout & air filter. WOW what a difference!I only have to fill up once a week now, compared to twice a week before.You have a good crew!Thanks Moss Bros.!Sincerely,Mike P.

Rebound

Mar 21, 2015

Had an appointment for service and was running just a little late due to traffic back-up. However, Mr. Al Harvell assisted me and assured me that it was no problem and would have me out quickly. Even with the back up of vehicles being serviced, I was out at the time he quoted. This was the second time I was assisted by Mr. Harvell and he is an exceptional professional. Each time my husband or I had questions, he explained fully the answers and because of that, I will only have my car serviced at M.V. Toyota and request my friends to use M.V. Toyota. (Just a side note: The first time I had my care serviced at the place where I purchased my vehicle, someone stole my cell phone charger out of my glove box and my radio stations were changed) After that happened, I started using M.V. Toyota and nothing was stolen nor was my radio stations changed in my car. Much appreciated for the care shown towards your customers!

Joseph Palomino

Mar 18, 2015

I had a wonderful experience with the gentleman who worked with me on my Venza car service.He explained everything that was going to take place with my vehicle and asked if I had any questions. He was very helpful the entire time. He also scheduled my next car maintenance service appointment.

Jeff

Mar 9, 2015

Craig Suchil has always provided superior customer service. I have been a customer for seven years and I keep coming back for the great service.

Gerardo Orillos

Mar 2, 2015

I review it 5 star very Satisfied!! Service Person was very nice and helpfull I will recoment this to a friend thank you!!!

Melvin l sieks

Feb 24, 2015

great service, service rep craig was super, love dealing with him.

Aliyah

Feb 22, 2015

I had an appointment for a simple oil change that took over two hours to complete. This dealership needs more service technician to meet the needs of truly exceptional service. The only positive thing that occurred was the friendly service I received from Al, even though my appointment was with Mike. When I arrived Al was busy with a customer but came out to assist me as soon as he was done while about 8 of his colleagues huddled in a corner doing stretch exercises in the window and playing around without caring that there were customers waiting to simply be checked in. Thank you Al I appreciate you!

Cox

Feb 3, 2015

Seat, mirror, and air conditioning setting were changed during Lo-Jack installation. I also had a new key made, which I had ordered the previous week. I was not informed when I ordered the key at $165 that there would be an additional $90 charge to program it. Nor was I expecting over an hour wait for it, in addition to the 1-1/2 to 2 hours for LoJack installation. I had -- erroneously-- expected to pick up a cut and programmed key.It took 6 tries to get the regular air conditioning to come on, and the MPG indicator was crazy for a while. I stopped and started the car several times on the way home and all the eke trounces appear to be working properly right now. Would 2 keys on the ignition ring or in the car at the same time cause the glitch? Or something rose?Re:purchase of floor trash holder. Parts employee was very helpful. He told me about a custom order-able seat cover set to protect back of front seats plus rear split seat. This is a"dog-mobile" and needs lots of interior protection. Everyone is friendly and helpful-- just make sure to clarify additional key procedures to future customers.

Chikako Gray

Feb 2, 2015

They are very friendly and excellent custermer service. The facility is clean and beautiful, I love to take my car maintenance to Moss Bros Toyota!!

Happy Cesar

Jan 29, 2015

Very courteous Javier was patient and understanding!Great experienceawesome job guys!

Shades Dad

Jan 28, 2015

After shopping for a new sedan to go with our new Nissan Murano, both at the same time, we used the Internet, telephone, dealership visits and test drives to ultimately select our new cars.By the time we settled on which sedan to purchase, all it came down to was the Internet pricing guides, phone calls between dealerships to establish "OTD" (Out The Door" prices for the make, model and trim and color we wanted before it was time to head to Moss Bros. to test drive and then buy our new Toyota Corolla LE Plus.My opinion is that none of the lead up to our trip to Moss Bros was easy except for the interaction we got on the phone with Mr. Robert Kellogg. After we entered the information on Truecar.com and submitted it to several dealerships, Mr. Kellogg and one of his assistants, I think it was 'Lauren" made calls back and forth to first find the trim and color we wanted and ultimately the OTD price.Moss. Bros quoted a price that was about $500.00 LESS than what we got from Temecula Toyota, a dealership very close to home.Our trip to Moss Bros, even in work traffic was worth it.The entire experience, while long, like just about every other vehicle purchase I have made, was fantastic, from the greeting to the moment we drove off the lot.I'm sad that I do not remember the last name of the Internet Manager who is called 'Junior' but he was probably the best salesman I've ever had an experience.He was very knowledgable about what we wanted and extremely friendly and attentive to our needs and wants.When it came down to pricing, we were quoted a price on the phone of approxametly $18,600.00. When I stated that we were willing to pay no more than $18,700 for the Corolla, after Junior went into the manager's office, Moss Bros. accepted our price.Since we paid cash for the car, there was no dealing about financing.When we finally got to the finance manager, we were the last buyers in the dealership. It was a longer than we had hoped for wait, but it was worth it. The F.M. didn't pester us with upgrades we told him up front we weren't interested in and he did a very efficient and friendly job.When we first decided that we wanted exactly what we wanted, seeking it out, pricing it out, and being able to drive off the Moss Bros. lot provided my wife Terri and I with an outstanding and remarkable experience.Moss Bros. representatives stated that they would accept the Trucar.com Internet price, and they did just that!"Shades" is our brand new 2015 Toyota Corolla LE Plus in the dark gray color and we love it!We want to thank everyone at Moss Bros. Toyota and Scion for the sedan purchasing experience and of course, we have noting but recommendations to others about researching and then heading over to Moss Bros.Mark and Teresa Wells, Murrieta, California.P.S. We had been shopping for two replacement vehicles since last October and neither of have have ever worked for Toyota or have/had any friends or relatives who work for Toyota except for our nephew who delivers parts for Toyota in the South Bay area. We were not prompted or compensated for this review except for the wonderful experience we got from Moss Bros.

Loretta Patino

Jan 23, 2015

Always bring our cars to this dealership for service because it is top notch

Jane Doe

Jan 22, 2015

Cassandra was a very friendly and personable service advisor. I would highly recommend her to anyone for their car repair needs. I will not hesitate to ask for her in the future.

Jim Hilbe

Jan 18, 2015

Today I purchased my SECOND new Toyota in 8 DAYS from Moss. They had the best deal in town.

Kay

Jan 17, 2015

Good service...................................................;.................................................

tunshome

Jan 17, 2015

Engine light was ignited and I waited an hour for the service to be completed which is excellent. I was able to go to work.

Carla

Jan 12, 2015

My experience was excellent was helped in timely manner did not wait long, very satisfied with service. Will return for services for Corolla and Highlander. Thank You.

DI Mama

Jan 10, 2015

I had a wonderful salesman, William, that was very patient with me. The whole buying experience was positive. All the staff I have come in contact with was knowledgable and very friendly. I have even had my first oil change service scheduled by email! I would definately recommend this dealership!

Valeria Mercado

Jan 4, 2015

Razi was knowledgeable and friendly. June helped us in Finance.

Iman phillips

Jan 1, 2015

Friendly service personal, excellent waiting area while car is being service, a ride home if your car needs longer service,

Stevo

Jan 1, 2015

Compared to other times, this time they were rushing to the next customer, and didnt pay to much attention to all of my questions.but the work was great.

Engine Eddie

Dec 17, 2014

This visit was for the 40,000 mile service and tire replacement. The service was performed very professionally and the price for tires was extremely competitive, better than Goodyear for the same tries.

Irv

Dec 14, 2014

I brought my truck in for a recall service. Craig was my service agent. There were no issues or problems. I received a courtesy ride home while my vehicle was being serviced. My truck was ready in a couple of hours. They came and picked me up, and my trucked was washed in the process. Very happy with my service experience.

agonzalezjr

Dec 13, 2014

My wife took our 2013 Toyota Camry in for an oil change on Friday December 5th. We had an appointment at 8:30 am and had to wait two hours.

KAREN NEUFELD

Dec 6, 2014

This is our 2nd Toyota purchased from this dealership.

Carol Piercy

Dec 3, 2014

Great treatment and I was very impressed with your new service facilities. Have bought 2 Toyotas from Moss Bros. and have brought them in for service. That speaks for itself.

Tom savaglio

Dec 3, 2014

Joe Vidro has been my service representative for many years! He is outstanding.

mightymittrick

Dec 3, 2014

I have purchased many cars through the years and I would definitely say this was the nicest experience buying a car I have ever had. The salesman Chad was very knowledgable, kind and reasonable. At every step I felt good about the deal I was making. It didn't feel Iike a typical high pressure sales job. It was nice and easy. I really felt like I got a great deal. Everyone involved from the moment I entered the parking lot to the financing was incredible. I was greeted and met by a very nice young lady who led me to my salesmen Chad. Chad was awesome. He really listened to me and set me up with what I feel was a steal of a deal. Jun who approved the deal was very reasonable, kind and friendly. Finally, the finance person was so quick and knowledgable. He answered all my questions with ease. Even my mom who went with me said she was really impressed.

Ralph Roberts

Dec 3, 2014

I have bought a lot cars in my life and this was one of the more pleasant experiences. Steve Dambrosio was very knowledgeable and professional and walked me through each step.

Sum Yung Guy

Nov 27, 2014

The process was a good experience but my Service rep, Robert Cauley, almost had no personality.... He was straight forward but didn't seem like he wanted to be there. He also took the time to tell my wife that we did an "unnecessary" quick fix on the trunk latch in a way that she said was rude. We temporarily fixed it the best way we knew how. It was also one of he reasons why were there for service. Overall, I was satisfied with the speed of repair work and ease of payment. Thanks.

Kristin

Nov 17, 2014

Al Harvell was wonderful and very nice to talk to.

moreen

Nov 11, 2014

I scheduled an appointment with Hanendaz OR Fanendaz I don't remember clearly anyways he offered a great customer service. A very genuine and professional attitude. I was really happy to be served by him. he had made my day that morning after I got off work n dealing with all the stress and getting what you deserve is very rewarding. I am a nurse and a casino employee and a student and I deal with a lot of people each day with no expectation but when I received that quality service it just felt great. I also applaud "JO" I don't remember his entire name either has previously provided great service except I didn't have time to do the review for him. thanks Toyota. and please do tell your employees that they do a great job.

elgordoh

Nov 11, 2014

I left the previous Toyota Service, because I was always being pressured into services to my car that I didn't feel I needed. Thus far the service I have received from Moss Motors Toyota have been exceptional and pleasant. Cassandra Wilkes has given my car the necessary care they need. She is professional in her dealings with me and my wife.

Angie

Nov 10, 2014

Great customer service. Fast & Easy Transaction. Ed is great to work with!

zpmariam

Nov 10, 2014

In May 2013 they said I need new tires and replaced 4 tires on my car for $590. I asked them to leave one of my existing tires as a spare tire in the trunk. One of the new tires exploded last Oct. on the free way. The spare tire that I had asked for was not in the trunk; so I had the car to be towed to my house as it was Saturday late afternoon and most tire places would have been closed by the time we got there. I could not use my car until it was fixed the next Monday. Discount tire replaced the damaged tire. They did not see any nail or other object that might have punctured the tire. Discount T. left the damaged tire in the trunk and advised me to call Moss Toyota that I got the tires from. If the spare tire was there I would not have to tow the car and I would not have been without a car for couple of days. I looked at the papers for the new tires from Moss B.; there was no papers for tire warranty, the brand name of the tires was not on the papers. I called Steve and the answer was sorry we can not do anything, may be it was a bullet that exploded your car, Toyota does not warrantee our tires. I am not sure if I really needed the new tires in May 2013, after Steve talked me into it and took my car I had my doubts, but my car was already taken in. I am now noticing that it is 2009 Camry and I had it only for 4 years and the car had just 43, 350 miles on the original Toyota Camry tires when they changed the tires. The original Toyota tires warrantied for 50,000 miles, but go much longer. My driving is mostly free way driving. When they see a woman alone they use their scare tactic to sell the things that are not needed. I would never go there again and I would be more vigilant with the car service people.

Hector V. Cancino

Nov 9, 2014

Great staff and customer service. I highly recommend Moss Brothers stores.

Chris and Patti

Nov 8, 2014

We bought our fourth vehicle from Moss Toyota. We have never been disappointed with the dealer. We also have had wonderful service from the parts and service department

Jonathan Rizzi

Nov 8, 2014

Super friendly and quick service here. I always leave with a smile on my face. The team is very approachable and will help you with whatever you need.

Middleham

Nov 6, 2014

Craig Suchtl is very thorough in explaining the service to a very senior lady. I didn't have to wait very long before I was attended to. The wait for completion of service was reasonable..

Stu K

Nov 4, 2014

I was quite happy with my experience at Moss Bros Toyota. Thanks to Stevie D, Steve Atencio, Sam, Mike LeVine, and Marlene in finance. It couldn't have gone better.

C. Childs

Nov 3, 2014

The Service Department at Moss Toyota has exceptional employees. They have not only taken care of our vehicle's maintenance but have also been considerate for our daughter's well-being knowing she would not purchase the product from Moss Toyota.

Love My Toyota

Oct 31, 2014

I brought my car in for a minor service and Joe and his group of excellent mechanics had my car in, fixed, and out in the promised amount of time. They also checked out the car and fixed additional items. Thanks Joe and Company!!

D. Nguyen

Oct 27, 2014

Awesome Customer Service. Personnel was very knowledgeable of what was needed.

Nelson Itatani

Oct 23, 2014

Yes. The car was ready as promised and it was washed and cleaned.

seth

Oct 21, 2014

Best service I've ever received from a car dealership thanks to Cassandra.

hybridsuv101114

Oct 11, 2014

Didn't have to wait too long before I was attended by service rep. The wait for completion of service was reasonable. The waiting area was clean. The Restrooms were very clean.

Stu

Oct 10, 2014

Steve Atencio is an excellent service manager. I came in for a recall on my 4Runner and he provided excellent service.

TC

Oct 9, 2014

Choose this dealership for my new Toyota because of free oil change for life. No gimmick and received exceptional service every time.

RCBlue

Oct 5, 2014

I had an appointment for noon. I was seen by my advisor (Craig) on time and was out on time also

dmcastro95

Oct 3, 2014

It was easy to check in. I got my service completed within 2 hours with no appointment. I also used the shuttle service and they were friendly and on time.

Norwalk4Life

Oct 2, 2014

Service was great. Good customer service and work was done quickly. Steve the assistant service manager was very helpful and let me know of special service deals.

SoCal driver

Sep 24, 2014

I called ahead, worked out pricing, set up an appointment, showed up, took the shuttle home, picked up my car at the end of the day. Smooth transaction.Quality of repair can only be assessed in the long term, hence the three stars, but cannot be accurately be evaluated until time and miles have past, but so far so good. Hoping for a five star update.Lower service prices than other dealerships around by a huge margin.

V. Switzer

Sep 23, 2014

Great service. People were great. Very nice facility.

David mcclure

Sep 21, 2014

I took my new FRS in for its first service it was hassle free .

dealsurf

Sep 18, 2014

Joe Vidrio always does a great job taking care of the service order and getting my vehicles in and out service in a very timely manner. Joe Vidrio is the reason I come to Moss Bros. Toyota in Moreno Valley for all of my Toyota's servicing. I recommend all of my friends with Toyota's to Go see Joe Vidrio for their service needs.

Ignacio Lawton

Sep 13, 2014

She made it fast, easy, and informative to get my vehicle in the shop to start getting worked on.

Veronica Outland

Sep 12, 2014

Great and courteous customer service entire staff was attentive and made sure you were taken care of

Karen Ziegler

Sep 11, 2014

I arrived first thing in the morning for my first basic free service for my oil change. Customer service was great and Cassandra was exceptional. She called me when my vehicle was done a few hours later. I received a ride to work and the driver was very polite and friendly. I'm so glad I bought my car at Moss Bros. Toyota and will recommend them to my friends.

DaveM

Sep 9, 2014

The work was excellent and Al, the service representative, was very helpful.

Tim G.

Sep 9, 2014

Once again, I have had a truly exceptional service visit to Moss Bros. Toyota in Moreno Valley. I was able to make my service appt on line (convenient). My service rep, Cassandra, greeted my & we discussed service options. I was given an approximate time of completion & although a shuttle service was available, I chose to wait in their new waiting area--flat screen TV & WiFi available. I enjoyed a free coffee & 2 donuts there. The service was completed on time, and they gave me a free car wash. I also got customer rewards credit (which I will use on a later service visit, since the money accumulates). I also received 2 complementary tickets to the LA County Fair-Excellent! To conclude, another outstanding visit to Moss Bros. Toyota in Moreno Valley--& yes, I will be doing business with them again!

tunshome

Sep 7, 2014

I enjoyed my 5,000 miles service to my new car because I didn't have to pay for it. The service was excellent and everyone was helpful with things I didn't know especially how to operate my hands free devices.

adefemi

Sep 6, 2014

Staffs explained the whole process including finance to me in a straight language that I can understand. Great experience. I will always recommend my friends and family members to the dealership .

NanaJoy

Sep 2, 2014

I took my car in for recalls as well as other service. My wait was lengthy, but I knew that going in. Rather than be without my car I decided to wait. Candace came and checked on me and gave me updates on the repair and how much longer she thought it would take. When completed, I was surprised to see my car had been washed and tires dressed. It almost looked like new!

A. White

Aug 31, 2014

The customer service gentleman was excellent in providing a friendly attitude.

Harold F. Dubas

Aug 31, 2014

Good service and a good Toyota dealership.

Jana Wheeler

Aug 27, 2014

Service was quick and affordable. Craig was very nice and helpful.

Jim

Aug 27, 2014

service writer was very helpfull.

Ken Borsuk

Aug 25, 2014

Exceptional service as always at Moss Brothers Toyota Moreno Valley

Wayde

Aug 24, 2014

Great service advisor, quick service.

New Tacoma Driver

Aug 21, 2014

The sales staff were extremely friendly and professional. We actually traveled and hour out of our area to do business with the Moss Bros. team. We got exactly what we were looking for, at the right price. We look forward to our company growing and returning to Moss Bros. for our next vehicle.

Robert White

Aug 12, 2014

I broke down 100 miles from home and was towed to Moss Bros. Toyota. I was given a rental to get home. I was called the next day and told the repairs had been made on my car and could pick it up the next day. The Service manager that handled my situation was exceptional.

Dr. Robert Straubinger

Aug 3, 2014

I took my car in for service, and found that the waiting room and service desk had been remodeled. I must say that I was very impressed with the high quality of renovation, and use of space. It was a very pleasant experience.

Linda & Bryan Nguyen

Aug 2, 2014

I got help to purchase the Camry Hybrid LE 2014.5 from Rigo Pacheco and his Manager Sam.The dealer did not have the car I wanted in stock but Rigo & Sam managed to get the wanted car from another location to Moreno Moss Bros. It took more than 2 hours to bring the car to the dealer.Being a customer with tight budget, I properly has asked for a low price on the car but Rigo and Sam has been patient and courteous in dealing with me.The deciding factors to make the purchase from Rigo and Sam are the "care and concern" from them. I was walking out of the dealer and had a trouble with my old Pilot. I already made up my mind that I am going to see another dealer. Rigo and Sam came out and offered help with my troubled car. I wanted to do something in return and I agreed for a higher price to complete the sale.Thank you Rigo and Sam.Bryan & Linda Nguyen

cheryl.gordon.790

Aug 2, 2014

I LIKE THE REMODELING OF THIS PLACE. ITS VERY CLEAN AND MAKES ME FEEL LIKE I AM AT HOME. WELL DONE TOYOTA. THE DONUTS AND FRUITS ARE VERY APPRECIATED.

Sarah Vargas-Gomez

Aug 1, 2014

I did not get any work done today, just an estimate, I will return tomorrow to get the work done.

Ducenberg

Jul 30, 2014

Free oil changes for life.

Maria Hernandez

Jul 30, 2014

I am very satisfied with my purchase and the servicing of my car. I have recommended Moss Bros to everyone who complements my car.If I hear someone is looking for a car I tell them about moss. My two friends have purchased cars from moss and they are happy about their purchase.

James

Jul 27, 2014

Great Customer Service

Richard Dukes

Jul 27, 2014

Received good and timely service

Walt

Jul 23, 2014

Great and fast service!

frank valdivia

Jul 20, 2014

very happy with our puchase of our 2008 toyota yaris,and everybody there was very friendly! I will recommend to everybody who needs a new or used car.

R Chinn

Jul 18, 2014

Love it here. Although the service department at Moss Bros Riverside is absolutely the worse, Moss Bros Toyota Moreno Valley is top notch. Al Harvell, our service rep was attentive, and friendly and efficient. Everything was as expected even though it took a long time due to a high volume day. Al kept us informed and on time!

april hopkins

Jul 16, 2014

excellent service. very nice and attentive staff.

Ed Smith

Jul 13, 2014

As always, service department delivered outstanding service.

JOSE LUIS SIERRA

Jul 9, 2014

I arrived at lunch time, everyone at service department was hungry and waiting for lunch to arrive;I noticed lunch arriving and I figured I was going to have to wait an hour to be serviced but no!Mr. Suchil was kind enough to set aside his lunch and take care of me.Thanks again.

Kay Ross

Jul 7, 2014

Joe Vidrio in the Service Department has serviced my vehicle for a number of years and I can always count on him to give me the best possible services. The facility looks great now with all the remodeling and customer comforts. Great Job.

nancy lockqood

Jul 7, 2014

Very pleased with the over all experience.

DAVID PETERS

Jul 4, 2014

EXCELLENT AND PROFESSIONAL SERVICE

Raldy Calaguas

Jul 4, 2014

Well done by the team of Joe Vidro!

SteveG

Jul 4, 2014

Excellent in all respects. Best thing is that it is usually possible to get an appointment at the last the same day. Very convenient. Also very trustworthy.

ariel

Jun 30, 2014

Good service and new space for customers for servicing of cars.

Erica Loza

Jun 30, 2014

I have been coming here for the past 2 years. and its really good. I like how they actually keep there promise with the time the car will be done. I had a problem once only but it turn out ok in the end.

Unhappy Camper

Jun 30, 2014

Service Dept. did an excellent job. Two interim recalls on vehicle, therefore parts are unavailable but are on order and will come in soon. Big issue with vehicle rims. Totally unsatisfied with given result. Will continue to drive without any rims on wheels and will continue to tell people why they should NOT buy a toyota with rims. I think Toyota should replace my rims without charge but are unwilling to give up a measly $100 to do this. Therefore this is my last Toyota. No customer satisfaction here. By the way, this was my 5th Toyota. They last forever but I won't by another.

Bill Bescoby

Jun 29, 2014

Good buying experience, good service experience

Bridget Harris

Jun 29, 2014

Your customer service was excellent

Anonymous

Jun 28, 2014

Great service, efficient and helpful

Elinor Mann

Jun 28, 2014

My vehicle repair was excellent! Everyone very helpful and friendly. Beautiful dealership.

ruth e. sutton

Jun 28, 2014

GOOD WORK FACILITY EXCEPTIONAL.

Josemuro

Jun 24, 2014

Everything is great we happy what I need more long time in finance so we can by more high car what more accessorily very good idea

ajlarue

Jun 23, 2014

All went well with on my visit.

Leo Rodriguez

Jun 16, 2014

Service did a good job, people are very helpful, The advisor was very helpful to the customer

Richard Oliver

Jun 16, 2014

The asst. service manager, Craig Suchil , always make my visit a pleasant one. Very friendly and professional. I trust him 100%.

BrandonStats

Jun 14, 2014

Pleasure working with Joe, easy process. I have done my own oil changes before I started driving, just wondering if the price for convenience was worth it.Picked up my car after it was washed, I was very satisfied with the service to the point where I am willing to create an account to post this review. There is a high likelihood of me coming back for my next oil change

R. Caldera

Jun 13, 2014

Good as always,,,, Can't say much more, never a problem

P. JONES

Jun 10, 2014

I TOOK MY VEHICLE IN FOR SERVICE AND WAS GREETED IN A TIMELY MANNER BY SERVICE ADVISOR JOE. HE WAS VERY PROFESSIONAL AND VERY POLITE. MY VEHICLE WAS REPAIRED IN LESS TIME QUOTED AND IT WAS RETURNED TO ME WASHED AND READY TO GO.

mdilliard

Jun 10, 2014

Craig is a great employee. He always has this great attitude and he makes you feel like you're at home. He's not pushy and he recommends services hat you need and will tell you how long you can go without certain services. For the most part everyone at Toyota Moreno Valley are friendly and will speak to you . Love this place. Great customer service.

Iman phillips

Jun 9, 2014

Fast service when I arrived. Service rep. Took all the information right away and said that the 20000 mile service would be completed ASAP, I asked how long in time would that be, he said two hours. A little longer then I was tolled over the phone, that a one hour time could be expected. I was not happy with the two hour wait, but they had a new waiting lounge, free coffee and donuts and TV.The wait time was 1 hour and fifty minutes.

Constance Cloud

Apr 28, 2014

I was informed of what would be done, approximately how long it would take, and that's exactly what happened. I used the shuttle service, and that, too, was a pleasant experience.

Don juan escalera

Apr 28, 2014

Cassandra wilkes did a awesome job as my service women would reccomend all my friends and family to service Their toyota at moss moreno valley ca

jim turcotte

Apr 28, 2014

service tech, jerry mccrory, is an excellent mermber of your service team !! sincere and knowledgeable. makes getting service a pleasant experience.

trog75

Apr 28, 2014

I have been using Craig for years would not go anywhere else he always takes care of me. I tried the dealer out here and they are no good. So I drive 50 min to see Craig because I can trust him.

jvanmeter

Apr 26, 2014

Service representative Joe was great. I noticed that Moss was using non-union construction workers. I urge Moss to pay their construction workers fair compensation.

Tom Johnson

Apr 19, 2014

Once their building construction is completed, this facility will look and be a pleasant experience for customers to utilize their dealership.

KristinaBush

Apr 15, 2014

The sales person Javier, was the best. He made it supper easy all i had to do was go in and sign. he went on several test drives with me the week befor my purchase, as i was doing homework since i had to get a car fast due to a toltal loss, of my car that i love. Now i have a new car that is hloding up to the old, and I am Happy !!! I purchase a 2014 Toyota Corrolla S on 3/14/14. THANK YOU JAVIER !!

Carmen

Apr 14, 2014

Cassandra was GREAT!

Daniel L. Cota

Apr 14, 2014

As allways the service experience is excellent. My service manager was Al Harvell. He was attentive and knowledgeable. When my Prius was ready he followed through to see that it was being washed and brought to the waiting area. Even though your facility is still going through a RemodelingI was still comfortable with the visit.

scipia

Apr 14, 2014

I recommend Moss Bros Toyota for car maintenance because their reputation for excellent customer service has been top notch! In the past, I would have to take off from work for "scheduled maintenance," but since Moss Bros has introduced the shuttle service, I am able to leave my 4Runner, and take the shuttle to work. The convenience of the shuttle service added an extra dimension to Moss Bros great customer service!

Nancy Valentine

Apr 12, 2014

Craig was very helpful and explained that my tire could not be repaired. I was referred to another facility for a second opinion. Ultimately had to purchase a new tire but the negative was overridden with a discount and good, fast efficient service. All of the service agents that I have worked with at Moss are very professional and courteous. The only thing I did not understand was why they did not dispose of the bad tire that could not be repaired instead of loading it in my ;trunk.Facility was under construction so not the best, therefore I did not rate.

Shani

Apr 6, 2014

I had a very positive experience when I had my vehicle serviced here.

martha evans

Apr 4, 2014

service was done in a timely manner

hfdubas

Apr 2, 2014

I think this dealership tries very hard to treat the customer right. They seem to pay attention to the small details that make a difference to the customer. Craig Suchil is my service adviser and I could not be more pleased.. He has always treated me as one of his best customers and makes sure that my car is serviced properly and on time. Keep up the good work

BARBARA KLYS

Apr 1, 2014

awesome friendly service.... no hard sells about additional service.... and they cleaned my car !!! what a surprise !!

Marsha Locke

Mar 30, 2014

Moreno Valley Toyota provides the ultimate in service from the car buying experience to their Toyota care plan. The representatives and service advisors are great. They are friendly, helpful and not "pushy".

Richard

Mar 30, 2014

Love their car servicing, top notch, just wouldn't buy a car from them. Always trying to raise the price on you and won't deal.

Frances

Mar 24, 2014

Great service. Joe Vidrio is the BEST!!

elliebar7

Mar 22, 2014

We always get great service and all the people are helpful. Joe is great. We have bought 4 trucks and 2 cars at Moss Brothers Toyota and have always gotten great service.

Donna_Cobb

Mar 21, 2014

My brakes were making a horrible noise the day before I took my car in, and Cassandra got me right in and my car is running great.

jesusfreaks1

Jun 24, 2013

Overall a great experience. Everyone was friendly and made the buying experience more than we could have prayed for. We got a killer deal and appreciate all the employees that made it a truly blessed day. Shandell was also a great help in explaining how my Rav4 works and setting up different functions for me. A special thanks to the wonderful G M Mike Rasch for making it all happen.God bless you all!Jerry&Dorrie Berry

nbra1412000

Apr 16, 2013

Frist price that was given to me was a monthly payment with a ext warranty, alarm and paint & fabric protection that I did not ask for and later got removed. Please be careful when dealing with this dealership. I am still dealing with them on the refund for my alarm, pain and fabric and its been over 7 weeks since it was written out of the contract.

sscsb66

Nov 24, 2012

Best experience we have ever had purchasing a new vehicle. No sales pressures, straight forward transaction in less than 3 hours. I would highly recommend this dealership to friends.

mycroftholmes

Nov 18, 2012

I was in the market for a new camry and checked numerous Toyota dealers in the area. name the store, i went there. but in all my years of car buying, never received the fantastic level of service that i received from Moss Bros Toyota. Tommy Ernandes was very helpful and got me a great deal. I also get my car serviced there for the usual stuff and am happy every time. my camry comes back cleaner than when it goes in! ha!

rworley23

Nov 8, 2012

Moss Bros. dealership was not the first Toyota dealership we went to. I found them I think thru AAA if I remember correctly or maybe the Scion website. I called, and I talked to Sam Batniji from the fleet department in Moreno Valley. Wow!!! He hustled to get the car in the color my husband wanted. I was in a hurry to get the car because my child had a ceremony that evening at his school so I was calling Sam all day and he took my call each time, and was courteous and assuring that the car was coming. I am not an easy customer, I'll be the first to admit that; and $17000.00 is the bottom of the barrel pricing now for a car, but I was treated as if I was spending a million dollars. I am quick to complain and walk on a sale because of a bad attitude or someone who couldn't care less about getting my money.Our guy knew where we stood on price and wasn't pushy at all, just offered a few things and answered all our questions, but he was hustling without us feeling rushed. He just showed a sense of urgency which I loved. I hate when salespeople come off arrogant and non chalant and pushy. Our salesperson was OUTSTANDING, everyone couldn't have been nicer. Financing was easy, and the lady we dealt with there was wonderful and knowledgeable, and got us in and out. Great Experience.

load1

Aug 15, 2012

We purchase a 2010 Toyota Camry in June 2009 at Moss Bros from Shandell Winderl (Wonderful Lady). The purchase process was without any stress for the sales lady was very professional and courteous. The follow-up service on upgrading our car security system went extremely smooth and they took the time to explain how to use it. In 2011 we experienced road damage to our front bumper. Contact Moss Bros for assistance and they directed us to their body repair dealership in San Bernardino. Their representative in the Body Shop did an outstanding job on replacing the front bumper and matching our silver color car exactly. In 2012, our driver side leather seat started separating on the left lower front at the seam. Call them again and asked for assistance as our car was just out of warranty due to mileage. We dropped our Camry off at the Toyota dealership prior to going on a short vacation for the Toyota District Representative(TDR) to evaluate. Moss Bros called us and told up that the TDR was going to replace our seat as Customer Goodwill. Later, we found out that the TDR was not going to replace our seat, as we have not been having our car serviced regularly at Moss Bros. Jayson Moss (Honda Dealership Manager) went to bat for us and successfully persuaded the TDR to replace our seat.We wish to express our deepest appreciation to Service Representatives Michael, Steve, Mike, Honda Manager Jayson, and all of Moss Bros employees for going the extra mile in supporting us in our time of need. Toyota listened to Moss Bros management team and replaced our seat. The company that Moss Bros used to replace our seat did an excellent job. Again, we appreciate the TDR for listening to Moss Bros management and extending to us this wonderful customer jester of goodwill.We are the original and proud owners of a 1997 Toyota Camry which has over 276,000 miles. The body, interior, and motor are still in great working and running condition. We hope to get another 200,000 miles out of it. This speaks volumes to the great craftsmanship and quality that Toyota put into their vehicles. Moss Bros is our dealership NOW and in the future. I can testify that they will sell you a great car, at a Great Price, provide outstanding maintenance that will keep your vehicle running great for many, many, years and work wonders with the manufacturer when needed. Just a point of interest - our daughter just purchased a 2012 Honda Accord that she is extremely happy with. She got it at Moss Bros at a price well within her budget and at very, very low interest rate.

annoyed1990

Mar 1, 2012

Bought new car, a tacoma, 11 days later they want more money for it or want the car back...liars....and thieves. I will never do any business with them again!

Ortiz.cnm

Feb 24, 2012

Came in told them exactly what we wanted, they had in stock test drove and fell in love (2012 Camry SE). Got pretty much what I was looking for my trade in and got what I wanted in price for the new. Not much more I can ask for. No hassle no going back and forth, they did what they said they would do. Not often a deal does that.

cardealerssuck

Feb 15, 2012

I called the "FLEET MANAGER" Shawdell and told her I wanted a new Tundra today! I had just crashed mine so I knew exactly what I wanted. Shawdell told me that she just happened to have the exact Tundra; Metallic Grey, SR5, Bucket Seats, Backup Camera, Alloy Wheels, JBL Sound, and Grey Interior. Shawdell gave me the sticker price, which seemed low compared to what I had seen. I asked again to verify that the truck was loaded and she assured me it was. Upon arriving I see the truck and to my amazement it had nothing listed above except for grey interior. I expect way more from a fleet manager. I would not recommend this fleet sales manager to anyone.

MomBomb

Jan 12, 2012

Today, I went to pick up my Toyota at Moss. They had to have it overnight since they could not replicate a problem that the car has, and so they had to get a rep from the extended warranty to look at it. Well, they declined it, and when I picked up my car, I told them of my upcoming road trip. If the same problem happens, I will be having it filmed by other riders in the car, and then I will post it on YouTube. ESAD!So I left Toyota and went over to Dodge...still Moss. I test drove the 2012 Challenger. Nice! Hell will freeze over before I buy a car from them.We went out to look at my possible trade-in Toyota, and thats when I noticed something wrong. Moss Toyota had taken my Toyota of San Bernardino license plate frames and replaced them with Moss. I was irritated because I left Moss after they lied to me, and I went to Toy of SB to buy my car through a Costco program. Tracy was more POd about it than me. She called the service writer and ripped them a new one...to the extent that we want ad $$$ from them. Well the service writer called me back to say that it was policy handed down from Glen that all plate frames (unless personalized) are to be replaced. Thats pretty ballsy to remove something from my car and replace it...particularly since I left them to buy a car elsewhere. They sent a guy out...I have video for YouTube of him putting back my license plate frames to combine with problems that we will film later.

billyjon99

Nov 16, 2011

Looking for used car and on a budget they have great deals and affordable. The sales person helped me find the perfect car!! very friendly

surfzzupp

Oct 29, 2011

The service offered at Moss Bros Toyota, or ANY of the Moss Bros dealership is always a step-up from any dealership you'll step foot into, guaranteed. I can't imagine doing business with another dealership here in California, or even the United States. Absolutely incredible service and management.

Porslet99

Oct 19, 2011

Craig was very accommodating and was a real nice guy.! I like Moss bros a lot and they do what needs to be done. All good.

perry1496

Jul 22, 2011

Always excellent service. Have been a customer for over 5 years. I have never had to wait more than a few hours and I feel as if I'm being treated with respect and courtesy.

tbalderas

Jul 18, 2011

I have given this dealership an excellent rating all around because it was a great experience dealing with them. No pressure, friendly,and got the deal we wanted. Got us through the paperwork portion in a flash and we drove off in our new Scion TC in less then 3 hours. *Special thumbs up to Dale our salesman. He did an excellent job with answering our questions and making us feel comfortable. He even called us back this morning to see if we had any other questions or concerns.

Charlye12

Jul 14, 2011

I walked in the dealership looking for a used Corolla and walked out with a brand new one. The service was great and I am happy with my new vehicle.

romar101

Jul 12, 2011

Excellent service, friendly and our car looked like new when we got it back.Tey told us the car would be ready by 4:30 and sure enough, it was.

misslgarcia

Jul 9, 2011

This was our 3rd or 4th visit. I went in for a simple oil change, but was given excellent service. I appreciate the straightforward and honest answers in regards to what needs to be done on the car for improved efficiency and the quotes I was given for a couple of other issues. No pressure, my kids were treated nice and we were out of there in an hour or so. My husband told me to ask for Mike Burnett. He'll take good care of you and answer all your questions. Thanks for the great service!

mshizon

Jul 7, 2011

I highly recommend this dealership. Their knowledge and willingness to work with the customer is stellar. I have nothing but good things to say about the sales people and other employees.

gh9876

Jul 5, 2011

We were very pleased working with sales staff Saji Mirza - nice, informative, very helpful. The price quote from management was not as ideal - we asked for Costco pricing sheet but were not able to get it. I guess there must be a reason they did not want us to know.

JustAim

Jul 5, 2011

Our second Toyota purchased from this dealer. Both experiences have been hassle free and enjoyable as buying a car can be. I do recommend giving them a try.

JACS906

Apr 10, 2011

Horrible service!!!! The worst in my 20 years of buying cars. My husband and I didn't want them to run a credit application because we don't want the ding on our credit application (we are re-financing the house soon and are very aware of our credit rating and what affects it). We had two valid checks they could have processed immediately. When we refused to give over our social security numbers to run the credit application, they brought in the manager who proceeded to be biggest jerk. I wanted a Prius (I got one from Redlands 2 hours later) so I think they feel a special power because, as they told me several times, there are only 20 in California due to the natural disasters in Japan. The manager mocked us, busted out a "back scratcher" as part of some inside joke with his staff and said we couldn't be calmed with it, laughed and told us the Patriot Act required him to get my social security to BUY a car with other funds. He said it was the law. It was so ridiculous, I was shocked. I asked him to show me the law and he changed his story, then saying he thought it was law and he would look. He eventually gave me a piece of appear that had laws on it that were completely inapplicable to my situation. Like I told him, he may as well put the IRS code in front of me, it was irrelevant. He was highly agitated and the last thing he said to us, that anyone did, was "You know, you don't have to buy a car here." Indeed. I took my $30,000 elsewhere. Yes, I think that's a lot of money, even if they don't. 24 hours later I have my car, for almost $1,000 less, and am very happy. Either one of my two Toyotas could break down in front of Moss Brothers and I still would have them towed to another dealership. If you wonder why my review is so different from others, I believe its because the salespeople send these requests to customers they know are very happy with their service. I got my request from another dealership, the one that treated me as customer. However, I figured since I was here, I'd warn potential customers and save them the 2 hours of time and aggravation I suffered.

trinashd

Jan 30, 2011

Ramon Cervantes has sold me 3 cars now. I will always return to Moss Bros Toyota because they have always given me the best deat possible. This time was a $1200 rebate on my new 2010 Scion XD. Thanks Ramon for finding me my new car!! I will definitely refer all my friends to you!

alwaysonabudget

Jan 27, 2011

Saji Mirza was very compassionate and did not push us into buying a car. He listened to what we needed for our family, and answered in a calm, professional, knowing manner. I had visited several other dealers after I originally spoke to Saji Mirza at Moss Bros Toyota in Moreno Valley, as I was only doing my homework in researching prices and MPH. Ultimately what sold me was not the mph of the cars, but the COURTESY OF YOUR SALESMAN SAJI MIRZA. I went back to Moss Bros Toyota in Moreno Valley several days later to crunch numbers and at that time explained that I was looking for not 1 car, but 2 cars to purchase. With Tony Arias, the salesman and Saji Mirza, the dealer over there at Moss Bros Toyota, y'all have a winning combination for a very successful 2011!!!! We ended up driving away 2 brand new cars and my oldest son, Michael and I are very happy. I WILL recommend Moss Bros Toyota in Moreno Valley to all of my Nurse co-workers. Thank you, Tina Flores

jenncam13

Jan 24, 2011

I had a pleasurable experience at Moss Bros Moreno Valley. Special thanks to Ed Duque, our salesman. He goes above and beyond the call of duty. I have purchased 3 cars from this location, and I will return, thanks to ED!!!! Everyone was great. Also, when we went to financing, it was very smooth.

cyllwfllw

Jan 20, 2011

Aaron and Victor was amazing, They were very good conversationalists and generally seemed interested in my happiness. They were willing to drive me anywhere I needed to complete the transaction and at the end of the sale I needed to return my rent a car to an Enterprise. Luckily there was one within the Moss Bros Buick side dealership and so Aaron accompanied me to fulfill that duty. My over-all experience was great, there was a little frustration over the necessary paperwork that I needed to provide them with to complete the transaction but this does not reflect the sales team who went above and beyond to make me happy.

pmartzz

Jan 11, 2011

The reason I gave this dealership excellent marks is because they went the extra mile to make sure i was completely satisfied with all aspects of my purchase. I spoke with Ramon and Bassam over the phone and everything they promised they delivered. Everyone at the Moss Bros. dealership that I came in contact with was courteous and professional. I would not hesitate to and already have recommended Moss Bros. to friends. I was so impressed with Ramon and Bassam I returned a week later and purchased a second vehicle for a family member.Thank you Ramon, Bassam and Moss Bros. for an outstanding job.Respectfully submitted,Paul Martinezpmartzzatyahoo.com

suribe13

Jan 11, 2011

The customer service was outstanding. I been to a lot of dealerships and never had the service that I had here. The sales man never pressured me to buy a vehicle so that made it even easier and enjoyable. Every question that I had, he answered with enthusiams and willing to help with everything that he could.

duongb56

Jan 4, 2011

Great customer service! Made the process of buying a car very simple and easy. I had looked at several dealerships closer to home with little success. Called these guys, and did everything over the phone without ever having to deal with a face-to-face long drawn out sales process. It was a great experience.I like to work with Ramon Cervantes, because he explance and help me every thing very good.I'll refer to my friend if they looking for a new car with him.I don't want write to much, when you good service that mean good.

garyandcyndie

Jan 4, 2011

MY WIFE AND I WENT INTO THE DEALERSHIP ON A RAINY EVENING, AND WAS GREETED BY NABEEL, WHO TOOK EXCELLANT CARE OF US. WE NOT ONLY WERE ABLE TO TRADE OFF OUR PREVIOUS CAR, BUT WE TRADED OFF TWO VEHICLES AND PURCHASED TWO 2010 TOYOTA COROLLAS! FROM THE MOMENT WE ARRIVED, TO THE SIGNING OF THE CONTRACT. WE WERE AMAZED HOW WONDERFUL WE WERE TREATED. IT WAS THE MOST ENJOYABLE PURCHASE EVER!!

MelBby08

Jan 4, 2011

The service i received was absolutely fantastic! They were so good to me and im completely satisfied with my car and payment! I went to the dealership today to pay my down payment and every single employee said hi and asked if i had been helped. I have to say, that is the definition of great customer service! Thanks again Moss Bros for your help in buying me new car!!

waynelyon

Dec 25, 2010

When you buy a TV or a computer from say... Best Buy, after they ring up the price, they will inevitably ask if you want to purchase an extended warrantee. THIS IS CALLED FULL DISCLOSURE, which is the open and honest way to deal with a customer you respect and appriciate. Customer's choice: most customers will decline the offer because that is a waste of their money for something that hardly every breaks down. I discussed my car purchase with Moss Bros on multiple occasions (by internet and by phone) before actually driving over to the dealership. I inquired about the hybrid, the SE, and the LE Camry. Unbeknownst to me, every "monthly payment" quote calculated by the sales assoociate (i.e. Nabeel), the quoted monthly payment included an UNDISCLOSED "PORTFOLIO EXTENDED WARRANTEE" charge of $1,595.00. I asked for the price of the cars, and those was satisfactory to me. I ask for the monthly payments and the APRs, and those were satisfactory to me. BUT, what I did not ask for, what I did not know, and what I was not told, was that the every calculated monthly payment included an additional optional $1,595.00 charge that I did not ask for and that I did not want.At the delarship, on Saturday 12/18/10, on several occasions of re-calculating the monthly payments and the APRs, at no time did the sales assoociate specifically informed me that he deliberately included, without my knowledge or request, a "PORTFOLIO EXTENDED WARRANTEE" charge of $1,595.00. Next, the signing of the aproximately 20 documents in the finance manager's office went so fast I thought that all additional costs added to the amount financed were only the required state and dealership fees and taxes. It was when I got home with the car, and upon closely reviewing the signed finance contract that I realized that 'Moss Bros' pulled and fast one on me. The classic 'car dealership salesman/conman' bait and switch.WHY WAS THERE NO FULL DISCLOSURE of the PORTFOLIO EXTENDED WARRENTEE? Nabeel, the finance manager and I had an extended discussion about a GAP insurance and a car alarm system. I chose to purchase the car alarm, but not the GAP insurance. THAT WAS A PERFECT EXAMPLE OF A FULL DISCLOSURE DISCUSSION! Lets just say that the 'car dealership salesman/conman' has once again lived up to his untrustworthy reputation. And what if I go back to Moss Bros to complain; they would say, hey..., you signed the contract and drove away with the car! Tough luck! Well, that would be true, which is the only purely honest statement a 'car dealership salesman/conman' would ever say.Nabeel strikes me as a very nice, helpful, 'work with a customer' guy. I dealt with him for only one week and I actually like him and I enjoyed his efforts with working with me and getting me a car that I love. Of the three Toyota dealerships I contacted during December 2010, he made me chose Moss Bros over 'Quality' in Corona' and the other Toyota delership in Temecula (which is close to where I live). The both demonstrated poor custormer sensitivity and enthusiasm. This is my third brand new Camry in 18 years. And this one is the best ever; man... it is a beautiful car and a most wonderful drive. It drives like a luxary car, seriously! Toyota truely makes great cars! BUT, if it is the policy of 'Moss Bros' to do this type of classic 'car dealership salesman/conman' bait and switch with their customers, then my next purchase and all of my maintainance will not be done at Moss Bros. AFTERALL, IT IS MY $1,595.00, NOT THEIRS! I should have been respected enough to be given full disclosure, and by that I mean that during the negotiations, 100% of the monthly payment and APR quotes should have been done without hiding the PORTFOLIO EXTENDED WARRANTEE $1,595.00 charge from me. Sadly, I do not expect any remedy to this classic 'car dealership salesman/conman' bait and switch success.

hsbcamps

Dec 16, 2010

Great customer service! Made the process of buying a car very simple and easy. I had looked at several dealerships closer to home with little success. Called these guys, and did everything over the phone without ever having to deal with a face-to-face long drawn out sales process. It was a great experience.

uhanif

Dec 11, 2010

I purchased a new Camry 2011 from Moss Brothers Toyota, customer service was exellent,Mr Nabel Ahmed, salesman was very courteous and was able to answer all our questions with full satisfaction. He was able to negotiate the price within our range. The dealership had different models,colors with various options. Test drive and pricing, paper work all process was so profesional and fast. I am so happy with this dealership that I would recommend them to any of my friends or relatives.Thanks for the good service.

socalburt

Dec 10, 2010

From my initial inquiry, through to my purchase, Aaron was very pleasant, and very easy to deal with. He responded within 10 minutes of my internet inquiry, returned all my phone calls, and made me feel he really wanted my business.I had been looking at 2 different dealers who were quite honestly closer to my home, and easier to get to, but when it came to my purchase, I wanted to deal with Aaron and Moss Bros.

onemorecorona

Dec 8, 2010

Used the internet sales department and received the best quote out of three dealerships. Would have preferred to rate everything 4.5 since everything was better than good, but there is always room for improvement even with the best dealerships. That being said, I would consider using Moss Bro. Toyota again and would recommend them.

Vahid Bazel

Dec 2, 2010

My reason for rating this dealership a 5 is the professionalism, friendliness, attention to detail and the over all no pressure attitude of all sales staff. However, the main reason I liked this dealership is we were in and out in approximately 2hours.

ymcbride

Dec 1, 2010

Nabeel was very helpful,and patient. He was willing to spend the time it took for us to get comfortable with the purchase of a vehicle. The available inventory was impressive.In the finance dept Ms. Selz (spelling?) was also friendly and informative.

fuzzybear_61

Nov 29, 2010

My entire experience in purchasing a new Tacoma was nothing short of awesome. Shandell is by far the best sales associate I have ever dealt with. She helped me get military and college grad discounts. She checked up on me two days later to make sure everything with my new vehicle was still all right. I had a pre-approved loan but Moss was able to beat my credit union by almost a full point, and with the two discounts was over $20 cheaper per month on a 5 year loan. I feel assured that I got the best possible deal and was treated very well while getting it. It was the best car buying experience I've ever had. The entire staff at Moss was outstanding.

cyngar

Nov 15, 2010

My partner and I went to Moss Bros Toyota in Moreno Valley because of their advertised sales on their 2010 Corolla model and walked out with a 2011 Camry only $4 per month above our budget! He was accommodating to our desire to test drive and compare a Honda Accord to the Camry before we made a decision on the Camry. We even walked off the lot before we made our final decision and he didn't harrass us (we have been harrassed in the past by other dealerships to stay onsite so they can "work on us" some more!). We felt that Richard listened to what we wanted and did his best to make it happen...and beyond our original expectation walking onto the lot.We had to stay strong with our budget when dealing with the Sales Manager, but that is to be expected because dealerships are trying to make the most profit as we are trying to get the best price. The nice thing is that there was not one moment in which the sales or financing team was rude or disrespectful. They wanted our business as much as we wanted the car.

mdelrosario

Nov 12, 2010

Mr. Duque helped us get not one but two new cars. We did not have to haggle and go back and forth to get a good deal. He had us already approved when we got there. Mr. Duque and the finance person (Stephen Garcia) were very helpful. No hard sell. When we discovered that there were no floor mats in one of the cars, we returned to the dealer and the floor mats were ready for us. A few years back we bought a Ford F-150 from Moss Bros. Ford in Colton (now closed). The people there were so nice that I thought if I bought another car again, it would be at another Moss Bros. dealership (hence the Toyota purchases). Our daughter will be driving soon, and if we buy another car, it will be with Moss Bros. again.

Heyfool97

Apr 30, 2010

My experience was fantastic!! Moss treated me the way they say, I was the boss. I would highly recomend them. I plan on always buying my vehicles from them. Thanks MOSS always professional and curtious to the customer. When I purchased my vehicles I was meet with friendly faces and smiles.

jeff buckmaster

Apr 29, 2010

We have fleet of Toyota Pruis, Highlanders, Matrix and Avalons and with the recalls Moss Bros and their staff have gone out of their way to get all of our recalls done as conveniently as possible. All I here is bad publcity towards Toyota about the recalls and dealers like Moss Bros and the people that work there prove all of that wrong.

sarakjensen

Nov 30, 2009

We looked for 4 months before we finally purchased our Sequoia. Josh was patient and helpful throughout the process. He worked really hard to find the right model for us and fit it into our budget. The girls in finance were also very helpful and nice.

movalmike

Jul 16, 2007

My drivers window was broken. I took the door panel off myself and found the broken, small plastic part. I was quoted on the phone of approx. $150.00 which was acceptable. Received a phone call saying the motor and regulator was bad and that it would be 601.00. Unacceptable! The motor is fine. It is just a small plastic part that is broken. I do not know why I took my car there after taking it there once before. That time they charge me over $900.00 to fix a problem. Got one block away and the car was still not fixed. Would not recommend this dealership. Go to Toyota of Riverside for everything.

chloe1

Jul 4, 2007

The Fleet Director I spoke with was very responsive to my request. The pricing was fair and the process was quick and easy. I would recommend this dealer to friends and family.