Carol

6 de feb. de 2016

My vehicle was serviced in the time frame indicated. The folks at Shelor went out of their way to make the experience a great one. I genuinely got the feeling they appreciated my business.

L Morris

2 de feb. de 2016

This was excellent service, without an appointment, I was only at the dealer for 45 minutes for a regular service which included rotating tires, new windshield wipers, oil change, etc.

BJ Evans

31 de ene. de 2016

Awesome service at Shelor Motor Mile for a car repair. Bobby Coleman was a great service rep.

John Johnston

9 de ene. de 2016

Everyone did a great job. Al was very helpful. All was ver knowledgeable on the process and what was wrong with car. Very proud to be a partner of the motor mile.

CW HALL

4 de ene. de 2016

FRIENDLY PEOPLE. GOOD PRICE. HAD A WONDERFUL EXPERIENCE.

Donald

31 de dic. de 2015

I do not know of any family or work members who have visited the Shelor service facility. They offer a free shuttle to and from Blacksburg (or wherever) , all the people were friendly, and the work was professionally done.

Carolyn Lynch

31 de dic. de 2015

Prompt with service. Repair done with satisfaction.

Crystal Maynard

21 de dic. de 2015

I purchased my vehicle as a Christmas present my shopping online and the talking to my sales person (Nathan) on the phone and had the best experience

John M West

19 de dic. de 2015

This review should not be directed to any one person nor am I sharing why or who is responsible. I received a recall notice for my 08 dodge grand caravan sometime in June of 2015. Then I checked back with you in early Sept of 2015 and was told that the part would be reorder and it could take 2 to 3 weeks and would be called when it came in. I waited 3 more months, called to find out what was taking so long and "it just happened that you had the part in stock." I had not received a call. This seem to have taken a lot longer than it should have. Your staff on Dec 16th was courteous and professional, but there seems to be a break down in your system for fulfilling recall work.

Angela Cridlin

16 de dic. de 2015

Overall experience went smoothy. The sales people where great to work with to find what we wanted. We were given plenty of time to test drive. We weren't rushed and sales people stayed past scheduled work hours to help us. The vehicle was clean when delivered to us. Thank you.

Paul

15 de dic. de 2015

We came in to just look around hopeful to find something we liked. Our vehicle had other plans and broke down in their lot. They had us in a brand new car within three hours with a very reasonable payment.

Harry Beckner

11 de dic. de 2015

Exceptional service from our service advisor . Great communication during the repairs and placed phone calls to update during the repairs.

Matt Shortt

1 de dic. de 2015

Sue was wonderful to work with and she made the whole process very easy and enjoyable. I will definitely be referring people to her as well as Shelor with this being my second buy from your dealership and each time was a very fair and enjoyable visit.

Tom

1 de dic. de 2015

Great to work with. Provided me different options of vehicles and financing. Love the new Durango.

Jerry Scott

25 de nov. de 2015

i felt like they were there to help me not just trying to sale a car they worked with me on what I was looking for. Well recommended to anyone looking for a new car

Susan Fields

17 de nov. de 2015

We received excellent customer service and was treated very respectfully.

Tash

10 de nov. de 2015

Mark Mullens (not sure if that's how you spell it) was an amazing person.He did such a great job. He was friend by the time we left. Great guy!! He deserves a raise!!

Jalaina

18 de oct. de 2015

they were friendly and fast and great service the person that help was great at his jon

John Fertig

8 de oct. de 2015

We have had our vehicle the Shelor a few times for warranty repairs. In each case, the intake process was as smooth as can be. A little paperwork, then we were in our loaner car on our way. Eric was our contact person, and he was excellent at calling with updates, no matter how small they were. Problem was fixed and while the vehicle was being test driven, another problem was found and corrected. Highly recommend, its an hour and a half drive for us but well worth it.

Johnny

2 de oct. de 2015

Great overall experience. Set my price and they eventually agreed!

Elaine Soska

1 de oct. de 2015

Awesome customer service in the repair dept. as usual!

Kevin Bott

23 de sep. de 2015

I leased a 2015 Dodge Challenger, Taylor was great, gave me all the information I needed up front and did his best to get me the best deal, even helped rush the process along when I was late to work. Great guy and great place, very friendly people.

Hazel DeHart

13 de sep. de 2015

Very good experience as usual, Eric Adams has always treated me very well whenever I have needed anything. Thank You

Charles Bentley

11 de sep. de 2015

Our Sales Consultant Taylor McCoy was very helpful in providing information about the Chrysler 300C that we were interested in purchasing. Not only did he provide insight on the vehicle, and the purchasing process, but he also encouraged us asking any questions or concerns that we might have. He also worked with us in getting our payments into a price range that we were comfortable with. Great Job Taylor Thanks!

Nicole

7 de sep. de 2015

I love my "new" used Jeep I just bought. Low mileage, 4wd, and everything I wanted in a SUV.

Jack Disher

30 de ago. de 2015

I have enjoyed the total experience with Shelor Motor Mile.

Wayne C

25 de ago. de 2015

A very good experience and I was given good attention by the customer service rep throughout the visit. The facility is top notch and the customer waiting area is second to none. I had an oil change, state inspection and four new tires and left feeling good about the experience even though the wallet was lighter than when I got there.

scott

21 de ago. de 2015

Good experience. the dealer was very helpful. I found the vehicle online, finance was approved over the phone, test drove the vehicle, and drove it home within three hours.

Phillip R. Brown

21 de ago. de 2015

had a good job done very pleased.WILL keep taking my cars and trucks there.

Greg Fry

11 de ago. de 2015

Incredible job of getting me in and out of the dealership with the new car I wanted.

Barnes Family

9 de ago. de 2015

We drove a good ways from home to purchase a used jeep, after finding out we would be better off buying new, chad assisted us in finding the new jeep to fit our needs and budget. We would highly recommend chad and the dealership for anyone's buying experience new or used, they do have your best interest at heart! Thanks!

SMT

5 de ago. de 2015

The experience of purchasing a new car from Shelor was very positive and smooth. Our salesperson was Taylor. He was very patient and not at all pushy. Yet he was persistent and thorough in addressing my concerns to ensure him a sale before the day's end.The only negative aspect I encountered was when we had returned later in the evening to purchase the car. Our salesman was busy with another customer so we had to wait approximately 20 minutes. There was no seating available in the showroom. There were also other employees repeatedly passing by during our wait but didn't ask if we were being helped or if we needed anything.

Robert Youther

2 de ago. de 2015

Shelor's service is always top notch. With their setup and design of the vehicle check-in and customer waiting area it is very clear they care about their customers. I have never seen any other dealer have such a nice setup. Their staff is always pleasant and willing to go that extra (shelor motor) mile to make sure you are comfortable and happy. I have never had a bad experience with their sales or service. It's the reason why I keep going back.

Dennis setliff

28 de mar. de 2015

Vehicle was taken on schedule and the expected repairs were performed. Customer waiting room was clean, neat and a pleasant environment to wait for the car.

BTOMLIN

24 de mar. de 2015

AJ Worrell was amazing! He walked us through every option available and was patient while we made our decision (which took a few weeks). We love our Jeep Cherokee Trailhawk and the entire process was painless, which is the reason we continue to buy from Shelor. Thanks AJ & Shelor!

Katy Hypes

24 de mar. de 2015

I couldn't rate these guys any higher. They were all so nice! My husband and I have purchased a vehicle from this location once before but this time we were really hunting for the right new SUV for our family. Bob Munsey and Nathan May were so helpful! It really took most of the stress out of finding the right vehicle. These guys are not out to take your money. They really want to make sure you get what is right for you, your family, and your budget. Thanks Guys!