Used Cars for Sale at Motorwerks BMW in Bloomington, MN

tomm1096

Nov 18, 2016

Bought My wife her 2nd Jaguar from this dealership. As with the first purchase 3 years ago it was stress free and Our salesman Shawn Simonet was as much a pleasure to deal with as Todd Lamb was with the first purchase. Facility is the nicest You will ever visit and staff is extremely professional and friendly.Thanks to all again.

ML

Nov 15, 2016

Very nice dealer, very helpful and quick response!

K J Loftsgaarden

Nov 14, 2016

They made it very easy to trade in car . Had all the answers to my questions.

Kim

Nov 14, 2016

After visiting multiple dealerships I was very happy I was referred to Motorwerks. Other dealers, pointed me to a car not inquiring if I would like a test ride, told me when I brought my husband they would work up trade in value on my car, and when I gave specifics of what I was looking for not even following up with me.From the moment I walked into Motorwerks the receptionist and everyone we encountered could not have been nicer even though we started working with Shawn Simonet. Shawn was by far the best car salesmen we have ever worked with. Informative, respectful, no pressure, and made the process simple and non time consuming and tried to ensure he understood our goals. It is rare that I would say this, but we will make sure to look Shawn up for any future car purchases.

jrstu

Nov 14, 2016

Shawn Simonet in sales made our first-ever BMW dealership visit a great one. His professionalism and product knowledge were of the highest order. This was topped off by his calm, non-pushy demeanor and made our 5 hour adventure a pleasure. Shawn spoke with you like you were a long-time friend and at no time did we feel like we had to make an immediate decision. The first-rate service continued when we met with Mike in finance. He described the additional service options available and went through all of the paperwork in a very professional manner. We left in an X5 without any buyers remorse. A car dealership is only as good as their people, and they have some great ones here.

Cargirl Natalie > becki

Nov 13, 2016

Natalie thank you so much for helping with my car buying journey... I really appreciate that you understood what my needs were , I found the perfect vehicle (with your help) I am soooo happy! Becki

Angela

Nov 9, 2016

My mother and I felt comfortable and well taken care of from everyone at Motorwerks BMW! Kevin Nikiforakis was awesome to work with, and clearly had our best interest in mind. I was nervous about such a large purchase, but I believe Kevin helped me make the best decision, and I'm falling in love with my 328 already!!

John23

Nov 9, 2016

I just leased my fourth BMW from Dylan Fernandes at Motorwerks BMW. I really wanted to try something new but Dylan changed my mind once again. I have come to expect VIP service at a BWM dealership but Dylan goes above and beyond my expectations. He is a true BMW enthusiast and really knows his stuff. I have come to trust his opinion and always feel as though he has my best interests in mind. He has given me great deals and you can tell he takes pride in his work. He goes out of his way to make sure all the little details are taken care of and everything is perfect. I highly recommend you ask to work with Dylan!

John23

Nov 9, 2016

I just leased my fourth BMW from Dylan Fernandes at Motorwerks BMW, I really wanted to try something new but Dylan changed my mind once again. I have come to expect VIP service at a BWM dealership but Dylan goes above and beyond my expectations. He is a true BMW enthusiast and really knows his stuff. I have come to trust his opinion and always feel as though he has my best interests in mind. He has given me great deals and you can tell he takes pride in his work. He goes out of his way to make sure all the little details are taken care of and everything is perfect. I highly recommend you ask to work with Dylan!

LEvenson

Nov 8, 2016

Even though I was interested in buying a used Chevy truck at Motorwerks BMW, they treated me as if I was purchasing an i8. I was able to trade-in my old vehicle, finace the new one, and drive away within 2.5 hours. Lars Lindstrom was both curteous and knowledgeable.

cattracks

Nov 4, 2016

I have to admit I rather dreaded buying a new car, but felt that an old driver in an old car was a bad combination, especially going into a Minnesota winter. Tim Cady made the whole procedure unstressful. I wholeheartedly recommend this dealership!

Jollytime31

Nov 2, 2016

Just recently bought a BMW 325i from BMW Motorwerks, MN. Initially, I was apprehensive about making a blind out-of-state purchase. However, Natalie and her team were extremely transparent about the vehicle's condition and history, sharing that the car needed ~$2,000 in repairs (given the low sticker price). They even assisted with the shipment of the car. The car arrived as described by Natalie and team... and I had the car repaired and inspected by my hometown BMW service shop. There were no surprises, the car only needed the repairs suggested by BMW motorwerks. The car drives great! More importantly, Natalie was extremely courteous, professional, and genuine in her sales approach.

richa sinha

Nov 2, 2016

I took a BMW 328i xDrive. Arber Meko helped me through the process. This was my first car. I was confused between purchase and lease , I was also confused between a pre owned 4 series grand coupe/ 5 series or a brand new 3 series. He understood my requirements well. He gave me good suggestions and options that I wasn't even thinking of. He got me a good deal for lease well in my budget. When I talk to my friends about the money that I pay for the lease every month everybody is awestruck with the deal. He made paperwork very easy too. Would not have been able to get such a great deal with out his help. He also made me understand the long term impact of different options on credit score. He explained things very well. I highly recommend motorwerks bloomington and Arber specially to first time buyers.

Alyssa Hart

Nov 1, 2016

Hands down best buying experience I've ever encountered was at Motorwerks BMW! Everyone was exceptionally kind and went above and beyond to get me into my new vehicle upon my wishes. Brad Davis was such a pleasure to work with, I would highly recommend Brad for all of your car purchasing needs!

Cory W

Nov 1, 2016

I recently neared lease end on my BMW 528. Stephen Cornell assisted me in the process and helped me into a 2016 535. Stephen was great to work with and helped get me where I needed to be for affordability. He was really, really great to work with. The finance department was also top notch - as always.

Fritz

Nov 1, 2016

Ask for Brad Wicklund when you go to Motorwerks. He did a Great Job for us. We live 4 plus hours away so most of the deal was over the phone. We ordered a new X4. The process was perfect. When we got to the dealership, NO surprises, no hidden fees, no games. Great experience.Great place to deal with.

Golfenrunner

Nov 1, 2016

Rick Lynch did a great job helping me acquire exactly the vehicle I wanted. The process was simple and easy!

JSiy

Nov 1, 2016

I had a wonderful experience here. Stephen Cornell was incredibly knowledgeable. He was friendly, courteous and respectful the minute he met me, which has not been my experience at other dealerships. This was my best experience buying a car yet!

Rick C.

Nov 1, 2016

This was our second purchase from Motorwerks BMW . This experience has been as effortless and pleasurable as the first purchase a little over a year ago. I would especially like to thank our sales associate, Jon Bliss. We are from out of town and Jon gave us all the time and attention we needed to make our purchase decision and to help us through the paperwork and delivery process as quickly as possible. We will be back for our next BMW.

Alyssa Hart

Nov 1, 2016

I was greeted from the moment I stepped foot on their lot. I knew just what vehicle I wanted and Brad went above and beyond to make sure it was the right fit for me! Service was top notch and I would highly recommend working with Brad Davis! I absolutely couldn't have had a better car buying experience! Thank you Motorwerks

CDP

Nov 1, 2016

I just purchased a new vehicle from Motorwerks BWM. The service provided was beyond my expectations!!! The experience and professionalism of the entire staff was truly amazing! My sales person in particular did a fabulous job from all aspects. Duayne Weir really did go above and beyond and I believe that is how every customer is treated. Duayne was very attentive to my needs and never made me feel pressured to buy. He is a great asset to the organization and I wish him continued success.

XinMN

Oct 30, 2016

Ed Traisci and his manager help me to find a new BMW 3 series car with best price. They are very helpful and flexible. Before I made my final decision to lease BMW 328 xDrive, I changed my objective several times and went to other dealers to compare prices. They are considerable and patient to accommodate various my requests. Overall, it is a good buying experience.

Cheryl

Oct 26, 2016

I recently bought a used car from Motorwerks BMW and could not have been more impressed and surprised! I worked with Anthony Williams, who is just a gem, and at no time did I ever feel pressured to buy, and not once did i feel intimidated or unimportant. As a woman, buying a vehicle or going in for repairs is typically a stressful ordeal. But not there! The service is top notch and the facility is beautiful. My visit there was well worth my time and I would happily buy again and recommend Motorwerks BMW to anyone. I truly appreciate Anthony and Motorwerks BMW for guiding me through a fantastic car buying experience!

Black sapphire beauty!!!!!!

Oct 26, 2016

They have best customer service!!I got my dream car with what I wanted!!!Staff member and manager is there for you.I went to plymouth location , they are always in hurry .

Tyler Berg

Oct 25, 2016

Great buying experience... Greg McDonald was great, he went the extra mile to get the job done.

Akshay

Oct 25, 2016

Recently bought my 528xi from Motorwerks. Great guys to deal with. Got a great car. I would highly recommend Kevin Nikiforakis. He will make sure he gets you the right car and will not stop till he finds you one !!! Great experience. I would strongly recommend

purpletea

Oct 24, 2016

People are kind, friendly and very helpful there. Got my dream car and great business experience. Would like to recommend to people I know because i know they will have a great experience there as well.

Tanya Rylee

Oct 24, 2016

We were very pleased with our buying experience. Adam Cote went above and beyond what was expected. He even jumped in to help out with a minor issue that I encountered once I got the vehicle home. Thank you to Adam Motorwerks BMW!

Brian

Oct 23, 2016

Awesome customer service and facility. This is my second lease with them and everything has gone perfect. Lars is the best!!! -Brian (2017 X3 Owner)

Jean & Joe D.

Oct 23, 2016

Purchased a pre owned car from Shawn Simonett at Motorwerks BMW. From start to finish, the experience was quick and easy. We travelled to Minneapolis from Green Bay, WI and it was definitely worth the over 4 hr drive!

Giants#1

Oct 23, 2016

Very collaborative experience. Everyone was extremely knowledgeable and I was able to review a number of different options to help make the eventual choice. The total purchase experience was completed painlessly.

X1 BMW

Oct 21, 2016

Kevin Nikiforakis was great to work with. Mark in the financial department stayed almost stayed till midnight helping us sign paperwork and ensuring we had everything we needed.

Galgoleh

Oct 21, 2016

Motorwerks BMW made my day, I have got a car of my dream with the great price. Will definitely come here again to do business.

car shopper

Oct 20, 2016

when i got there the car i wanted to look at and test drive was waiting outside the front door for me. the test drive etc. took less than an hour. very efficient.

DHL

Oct 20, 2016

Service was excellent. Very convenient buyer experience. Accommodated and was patient with my busy schedule well. Respectful of my preferences on the car and price.

LuckySwan

Oct 19, 2016

My wife and I had been thinking about a purchasing a different vehicle for nearly a year and we had spoken with several sales people and visited some dealerships over this time period. Unfortunately we ran into the typical, high pressure sales far too often. Thankfully, we then met Tim Cady at Motorwerks BMW. Tim took the time to understand our motivation for shopping for a different car and what needs our family had. Even though we were purchasing a used Ford vehicle versus a new BMW Tim made us feel like we were the most important client in the building that day. Everyone at Motorwerks was friendly, welcoming, and professional. I highly recommend Tim Cady to anyone in the market for a different vehicle.

LuckySwan

Oct 19, 2016

My wife and I had been thinking about a purchasing a different vehicle for nearly a year and we had spoken with several sales people and visited some dealerships over this time period. Unfortunately we ran into the typical, high pressure sales far too often. Thankfully, we then met Tim Cady at Motorwerks BMW. Tim took the time to understand our motivation for shopping for a different car and what needs our family had. Even though we were purchasing a used Ford vehicle versus a new BMW Tim made us feel like we were the most important client in the building that day. Everyone at Motorwerks was friendly, welcoming, and professional. I highly recommend Tim Cady to anyone in the market for a different vehicle.

Vincent King

Oct 18, 2016

Recently bought a 2017 X3 from Motorwerks BMW in Bloomington, MN. We've bought from them before, and worked with the same sales agent, Ed Traisci. Very good experience. Ed was knowledgeable and extremely helpful, finding the right car, we felt he truly understood our needs and preferences. His attitude made for a very pleasant price negotiation process. We won't hesitate to buy from Ed again.

R Dinsdale

Oct 18, 2016

I have just purchased my third vehicle from Motorwerks BMW. I want to once again commend the entire staff -- in particular Ed Traisci -- for another great experience. The attention to detail and quality of service in helping me choose a new vehicle was positive in all aspects. Thanks again Ed and staff! I'll be back!

R. Dinsdale

Oct 17, 2016

Had another great experience with all of the folks at Motorwerks.....Ed Traisci in particular. This is my third vehicle from Motorwerks and I will be back for a fourth! I should also mention my positive experience with the service department over the last 12 years. Motorwerks will be my "go to" BMW dealer for years to come.

Nancy

Oct 17, 2016

I had a very good experience buying my car. Dylan Fernandes made it very easy and answered all of my questions. Made the whole process very easy. Love my new car.

Nellar

Oct 17, 2016

Service Rep Paul W. provided responsive, customer-focused intake, communication and prompt followup. Mechanic Jeff B. is a technical genius at pinpointing diagnoses, performing repairs done right the first time, providing explanation of parts and communicating fixes clearly and understandably. I appreciated my most recent service experience, thanks to both Paul and Jeff.

annwin

Oct 16, 2016

My husband and I are repeat customers of Motorwerks BMW. This past experience was the best to-date, though all have been great. This time the BMW team, and specifically our new car sales person, Dylan, made sure every step was efficient and accurate before I even stepped into the dealership to sign papers. The car is amazing, the dealership is top notch, and I look forward to my next transaction ... after I have had much, much fun with my new M3!

Jaime

Oct 15, 2016

Would recommend Ryan to anyone purchasing a new or used car!! Great person to deal with...would deal with him anytime!!

Ron A

Oct 15, 2016

Great experience, kudo's to Natalie Green and Mike in finance, they made the purchase and experience enjoyable not just the purchase of a car. I would recomend.

vbittner

Oct 13, 2016

I had been looking for a used X3 the last month or so and had gone to several dealerships on an off. I had experienced the gambit of experiences from overly aggressive "used car salesmen" to spending about 20 minutes on lots with no one asking if i needed assistance. To be honest, I had looked online for cars and BMW Motorwerks did not have what I was looking for. I was actually on my way home from another dealership when I decided just to stop by and walk around the lot. 5 minutes after I had looked around and didn't "see" what i wanted, Shawn Simonet walked out and introduced himself. He was very friendly, approachable and knowledgeable. He was quickly able to find a car that might fit the bill and we went on a test drive. His expertise with BMW automobiles was evident while on the drive. He was able to guide me for what to look for in handling and expected responses from the car. Once back at the dealership I decided to go into the office and discuss what my options would be in purchasing the car. After some deliberation and some honest back and forth regarding my trade-in value or my car, I signed the papers to a wonderful car that I was not expected to drive away with on Saturday. All the dealings with everyone at the dealership have been top notch and worthy of representing a Luxury car brand. I have had to personally contact Shawn for some final paperwork questions and has been exemplary in his responses by both phone and email. Needless to say BMW Motorweks has a customer for life and I am ecstatic that I purchased my Certified vehicle through them and not another dealer that had BMV's to sell off their lot. It has been a great experience and I am only sad I hadn't gone there sooner.

Thompa1

Oct 13, 2016

As the year comes to the end it's a great time to get those deals! 2016s are going fast and Deji Famodu is the guy to help you. Great knowledge and understanding of the time and willing to work with you. He not only saved my dream car but was willing to stay late on his family time and help me get as much as I could for a great and affordable car. Not that I'll be buying another car soon but if I do or one of my friends I know who I'd be hitting up first! Thank you

vabittner

Oct 13, 2016

I had been looking for a used X3 the last month or so and had gone to several dealerships on an off. I had experienced the gambit of experiences from overly aggressive "used car salesmen" to spending about 20 minutes on lots with no one asking if i needed assistance. To be honest, I had looked online for cars and BMW Motorwerks did not have what I was looking for. I was actually on my way home from another dealership when I decided just to stop by and walk around the lot. 5 minutes after I had looked around and didn't "see" what i wanted, Shawn Simonet walked out and introduced himself. He was very friendly, approachable and knowledgeable. He was quickly able to find a car that might fit the bill and we went on a test drive. His expertise with BMW automobiles was evident while on the drive. He was able to guide me for what to look for in handling and expected responses from the car. Once back at the dealership I decided to go into the office and discuss what my options would be in purchasing the car. After some deliberation and some honest back and forth regarding my trade-in value or my car, I signed the papers to a wonderful car that I was not expected to drive away with on Saturday. All the dealings with everyone at the dealership have been top notch and worthy of representing a Luxury car brand. I have had to personally contact Shawn for some final paperwork questions and has been exemplary in his responses by both phone and email. Needless to say BMW Motorweks has a customer for life and I am ecstatic that I purchased my Certified vehicle through them and not another dealer that had BMV's to sell off their lot. It has been a great experience and I am only sad I hadn't gone there sooner.

CMG 2016

Oct 12, 2016

My husband and I went in to look at a certain car we saw online and it was already sold. Shawn Simonet helped us find another car that actually was a much better deal for us. He was extremely professional and made it very easy for us to purchase in a few hours. This is an excellent place to buy a car and I would highly recommend Shawn!

Maria

Oct 11, 2016

Saturday I left with my new BMW lease vehicle. Stephen Cornell was very helpful in getting me through this process and explaining/detailing the options of the vehicle. I was shopping different SUVs and this process took more than a month in my research. I am very happy with the vehicle --know that I'll be back for help with all of the bells and whistles!!I recommend Stephen Cornell and Tom in the finance dept. They were excellent!!

Marc

Oct 11, 2016

I previously owned a BMW that was purchased at a smaller dealership on the East Coast. I received excellent service. I was concerned that I would not get the same at a large dealership like Motorwerks. However, what a pleasant surprise! I initially spoke to one of their salespeople, Ayman Hassanein, on the phone, He was extremely kind and answered all of my questions prior to my visit onsite. Once I arrived, he worked very hard to get me my new car in a timely fashion (same-day) and held up all agreed-on ends of the deal. I especially appreciated his attention to detail and follow-through after the purchase. I will definitely buy another BMW and it will be through Motorwerks!

memyers

Oct 11, 2016

We have had some bad experiences lately with other car dealerships, but our recent trip to Motorwerks BMW in Bloomington was a pleasant surprise. Our salesperson Kevin Nikiforakis was just outstanding at asking what we were looking for and taking the time to understand our needs. He went above and beyond in helping us with our lease, even after the dealership had closed for the evening. I will recommend Kevin and this dealership to everyone.

ConnieK

Oct 10, 2016

This was a renewal of a lease. Time was short due to a pending trip. Brad Wicklund understood our situation and got the closing expedited with his Mgr and the Finance team. We chose the car and we out driving it home in no time. Love the new color.

KLcar

Oct 9, 2016

It says something that this being our third BMW bought from Tim. Tim has always been courteous and straightforward. We let Tim know what we were looking for, and he helped to sort out the car and the deal acceptable by both parties. (It never hurts to do one's homework beforehand a bit as well).

Mikegu20

Oct 8, 2016

This was my first time working with Adam. I called him explaining exactly what I was looking for and where I wanted to be price wise. He spoke with his manager and got back to me very quickly. I went to the dealership that afternoon, test drove the car and purchased it in a short period of time. I loved buying a car without the typical haggle. I am a no nonsense educated buyer and I appreciate Adam's ability to get it all done quickly and professionally. Thanks Adam.

PPK

Oct 8, 2016

This was my first experience with Motorwerks BMW. Brad Davis was professional and helpful. He helped me find my fifth BMW. I am very happy with my 2015 X3.

mikegu20

Oct 7, 2016

I called the dealership and asked for someone in new car sales. They gave me Adam Corte. I explained what I was looking for and where I wanted to be price wise. Adam was very responsive and got back to me quickly. So quickly I drove to the dealership that afternoon, test drove the car, and purchased it all within a short period of time. I had a great buying experience without the typical haggle back and forth. I am a no nonsense buyer and when I come I'm ready to get to business, I how Adam and the manager brought met my needs. Thanks Adam.

Bobbie Carter

Oct 6, 2016

I have owned several BMWs over the last decade and have had many visits to the service department for regularly scheduled oil change/car maintenance. My last visit stands out because of Mike Vang. Mike helped me with a very uncommon problem that is not even an issue for the majority of car owners but of course, I became a bit high maintenance and Mike took over, fixed the problem and went well beyond what is considered good customer service.....He provided excellent customer service.Thank you, Mike Vang!!P.S I hate writing reviews - this may be my first :)

Ali

Oct 5, 2016

I always took my car for services at BMWBloomington and I always had a great experience. Loren VanDuinen is my advisor. He courteous and knowledgeable and most importantly honest.

Gretchen Berg

Oct 4, 2016

Thank you Brad Wicklund for all of your help. I appreciate all you did to make my car buying experience a pleasure.

Gene Katsnelson

Oct 3, 2016

Ayman was very helpful and knowledgable about the car and the whole buying processI came to the dealership at 6 and left at about 9 after the whole selection, negotiation and document processing was done and I was a happy new car owner

erin

Oct 1, 2016

A really easy process from start to stop. Having owned a BMW from a competitor to Motorwerks, I was familiar with what I wanted and didn't want and Adam helped me find the perfect car.

Juan Fernandez

Sep 29, 2016

Good service and brand. I will recommend to anyone

X3fan

Sep 25, 2016

We had a great experience working with Ayman H. We were looking for a lease return X3 and found what we wanted online. The negotiations over price were straight forward and so was the offer for our trade in. Highly recommended!

EBMW-M4

Sep 25, 2016

It was my first time buying a car in Motorwerks BMW and I had such Awesome experience that will continue buying cars my whole life from them. They have an incredible website that allow me to see their cars inventory with all information needed on new and preowned cars. Brad Davis and Tim Candy did an excellent job helping me through the process of finding and buying my car. Thank you.

Austin Kluis

Sep 23, 2016

Had a terrific experience purchasing my first car from this dealership. Shawn was the salesman I interacted with and he was extraordinarily courteous, easy to converse with, and straightforward. I will definitely go here the next time I need a vehicle.

Austin Kluis

Sep 22, 2016

Had a terrific experience purchasing my first car from this dealership. Shawn was the salesman I interacted with and he was extraordinarily courteous, easy to converse with, and straightforward. I will definitely go here the next time I need a vehicle.

lmb

Sep 22, 2016

I have never called car buying a great experience before- but my interaction with everyone at Motorwerks BMW was fabulous. From being greeted at the door to the final piece of paperwork, it was amazing!I especially wanted to recognize Tim Cady for his professionalism, his hard work on finding the right car, and his amazing follow-up. It was a very hectic day at the dealership but Tim made sure I was informed as to where we were in the process of getting the car out of detailing and me on the road home!!!And because it was so hectic, Tim couldn't do a thorough walk through of the features and operation of the car, so we are scheduling time for me to return to Motorwerks to go through the finer points!I can't say enough great things about this experience and Tim Cady!

Shelley A. Paiko

Sep 20, 2016

I was put in contact with Shawn Simonet on a Friday morning after I called BMW Motorwerks regarding a car I saw posted on the cars.com. I met with Shawn later that day, and as soon as I saw the car, I knew it was the right one for me. Shawn did the rest of the work to ensure I received a fair trade-in value for my 2006 330i, begain the paperwork process and had the car ready to go the next morning at 8:00am. Shawn was easy to work with and made my car buying experience at BMW Motorwerks a pleasure!

Sara smiling

Sep 20, 2016

I have previously owned several BMW's but decided to "take the plunge". Ty, my sales person did his homework before I arrived and had 2 options that fit my requirements. I can't believe I test drove on Monday and closed the following Thursday. Entire experience was great - and they offered to continue to show me how to use all the functions and features. They may see me more than they want. Truly satisfied.....

tjbens

Sep 20, 2016

We recently bought a BMW X5 and could not have asked for a better experience with Ryan by our side through the whole process. He was knowledgeable and very easy to work with. Made us feel like old friends, listening to what we wanted and hit it spot on. We could not be any happier or more at ease with our purchase. Also, the Tom in finance was really great to work with , and he had a great pen to use. Thank you all for the wonderful afternoon!!

molliek

Sep 16, 2016

My husband and I had a terrific experience working with Deji Famodu at Motorwerks. He was extremely helpful, patient and knowledgable. We look forward to working with him again in the future.

molliek

Sep 16, 2016

We recently leased a 2016 BMW X5 - Deji Famodu is an awesome sales rep. He was knowledgable, personable & we look forward to working with him again in the future!

Sreeya

Sep 16, 2016

This is the best car dealership I have ever dealt with. It is amazing how my sales person showed her professionalism & courtesy. I bought a new BMW 3 series & the car is great!

Christine

Sep 14, 2016

I appreciated the timely response when I called the dealership to say I was interested in ordering a new convertible. Tim called me back promptly, took my interest seriously and was able to provide useful information to ensure I understood the options and ordered exactly what I wanted. I was kept informed as the car was manufactured and shipped and received the car even earlier than expected. I appreciate that the dealership has experts to help with all of the idrive and other features in the car since it can be overwhelming if you are upgrading from a much older car. I expect to be consulting them in the coming weeks to make sure I am taking full advantage of the car's features.

Gracieloubell

Sep 14, 2016

Deji Fomadu was THE most helpful automotive salesman I have had the pleasure of working with! Found me my dream car at the dream price and he went above and beyond to make sure all my needs were met!

Gracieloubell

Sep 14, 2016

Deji was super helpful in finding me my dream car at my dream price!! Couldn't be happier with my experience! He truly did he is best to find a car and price that fit all my expectations!

Michael W

Sep 13, 2016

This was my first new car purchase coming out of college. BMW offers an excellent College Grad discount! Overall, my first car-buying experience went very smoothly and it was all thanks to my sales person (Tim Cady). He was extremely knowledgeable and friendly. I would recommend that anyone looking for a new BMW at BMW Motorwerks - Bloomington to make sure to ask for Tim!

Buyer 2016

Sep 13, 2016

Very easy transition to a new car. Thanks to Tom Cavanagh there. Pleasant area to wait and good selection. Would return for next bmw. Thanks.

Darlene

Sep 13, 2016

Our experience at Motorwerks with Shawn Simonet was absolutely the best. He was professional and knowledgeable in helping with our purchase. We left there feeling great about doing business with him. They say people may forget what you say but they never forget how you made them feel. Shawn Simonet made us feel valued in doing business with Motorwerks. We look forward to the time when we need another vehicle. Thanks, Shawn!

Nicholas Davis

Sep 12, 2016

I had a fantastic, fast, and easy experience at Motorwerks... Brad was thoughtful and courteous... The entire process was very enjoyable...

mikelake14235

Sep 12, 2016

Purchased a vehicle and had a number of issues with the transferring of title and getting the plates registered. Called and was transferred to numerous staff members without and insight on the next steps to take.

mtkablake

Sep 12, 2016

After researching the BMW X series through relatives and the internet, we contacted Brad Wicklund, who came highly recommended. After Brad explained the various options and packages we were able to quickly decide which car worked for us. We were also able to decide whether to buy or lease and are happy with our choices. Brad is very accessible, and we won't hesitate to call him if any questions arise.Mark Garrett helped us breeze through the financing procedures and we were on our way.Anders Borg gave us a thorough technical overview so that we could make sense of the manual. We are continuing to learn more about our new X3 every day.

Nldavis78

Sep 12, 2016

I had a fantastic, fast, and easy experience at Motorwerks... Brad was thoughtful and courteous... The entire process was very enjoyable... Great people! Finance was a breeze!

Chuck

Sep 10, 2016

My most recent experience was the purchase of a sporty BMW 650i with the help of sales rep Brad Davis. With his friendly help, he made our relatively short time at Motorwerks a great experience (above my expectations!).I have been a customer at Motorwerks for many years. They have always serviced my cars with great care and technical expertise. Just a shout out to recognize my service rep Loren VanDuinen for his assistance with my past vehicle maintenance and advice. Thanks again - Chuck

Sara Linderg

Sep 8, 2016

I had an excellent leasing experience at Motorwerks BMW last weekend, working with sales rep Stephen Cornell. Stephen went above and beyond when it came to every detail of my experience. Stephen was extremely helpful, friendly, and knowledgeable. He very clearly wanted me to find the perfect vehicle but more importantly in my price range. He was very willing to work with me on a perfect price point as I traded in my current vehicle. He made the process seamless, even accommodating my personalized license plates. The follow up from Stephen and his team over the last few days has been superior. When I was driving my brand new vehicle off the show floor, everyone even came out of their offices and waved! Overall, I am extremely impressed with how genuine and kind everyone was at the dealership. I absolutely recommend this dealership to everyone for an excellent service. I feel like I not only leased a fabulous and safe car but a strong relationship with a dealer that I can trust and know that they will take care of me for many years to come.

Sara

Sep 8, 2016

I had an excellent leasing experience at Motorwerks BMW last weekend, working with sales rep Stephen Cornell. Stephen went above and beyond when it came to every detail of my experience. Stephen was extremely helpful, friendly, and knowledgeable. He very clearly wanted me to find the perfect vehicle but more importantly in my price range. He was very willing to work with me on a perfect price point as I traded in my current vehicle. He made the process seamless, even accommodating my personalized license plates. The follow up from Stephen and his team over the last few days has been superior. When I was driving my brand new vehicle off the show floor, everyone even came out of their offices and waved! Overall, I am extremely impressed with how genuine and kind everyone was at the dealership. I absolutely recommend this dealership to everyone for an excellent service. I feel like I not only leased a fabulous and safe car but a strong relationship with a dealer that I can trust and know that they will take care of me for many years to come.

Flyboyyy

Sep 6, 2016

Recently returned a leased 2013 X5M which was leased through a different dealer to Motorwerks. The lease return couldn't have been more painless (about 15 minutes). Dropped the car off planning to return to work, instead left with a 335i Xdrive. I had asked one of the salesman if I could just look at a few of their used CPO'd cars for reference, Deji (salesman) found several within minutes. The pricing was so good (and BMW in house financing beat the usually superior credit union rates), that we made a deal on the spot. None of it planned, but the 335 is a GREAT car and I'm extremely happy with Motorwerks. Their service department is also top notch (had regular maintenance done on the X5 there). Can highly recommend them.

John Pemberton

Sep 6, 2016

Superb as always. Shawn Simonet and Matt Mickelson are just great people. I am treated as a friend rather than a customer. The experience is always a good one.

Tammy Greenlee

Sep 6, 2016

Great experience w/ salesperson Brad Wicklund. He was very professional, knowledgeable and kind. We visited BMW to see about our lease term ending on our BMW 320 and ended up upgrading to the BMW X3 thanks to the outstanding help from Brad.

Paul Cronin

Sep 6, 2016

This is the best run car dealership I have ever experienced. Everyone with whom I worked was professional and knowledgeable. It is amazing how each of them loved their work and were grateful that they where with Motorwerks BMW. I leased a new BMW 535i. I love the everything about the car and appreciate the people who helped make a great decision.

Dorothy

Sep 5, 2016

We bought a used 335xi and our salesman was Brad Chinander. Brad was very efficient and we were able to complete the total sale transaction very quickly. Brad urged us to make an appointment with a BMW Product Genius to go over all the features of the 335. We did that this past weekend and we were so glad we did. Matt Brown was our Genius and he was so knowledgeable and patient. All in all, the entire sale was just great.

PaulaN

Sep 4, 2016

We were a first-time luxury car buyer and we found Motorwerks to be the most friendly of luxury dealerships in the Minneapolis area. Adam Cote was knowledgable and able to easy explain the differences and features of all the models. He listened to what kind of vehicle we were looking for. He never tried to sell us a car that didn't fit our needs. BMW/Motorwerks/Adam were honestly a refreshing surprise to the car buying process.

Jen

Sep 3, 2016

I had a 135 on lease that ended in Sept. I couldn't purchase the vehicle due to the airbag issue. Stephen was really great to work with and found me a 430 that fit my specifications on what I wanted. I'm extremely happy with the purchase.

Kimberly Haug

Sep 2, 2016

I love my new X4 !! I was not quite sure about trading my 428Xi sportscar to a crossover, but my salesman, Ed Traisi made the experience so easy and comfortable!! He explained everything to me clearly and went over all the options. I am very satisfied with my purchase and could not be happier!!

D. Sel.

Sep 1, 2016

Great dealership. I previously bought a used BMW from them and now I leased one. Very happy with the sale. They called me after the lease to have the paint protection and show all the electronics.

Peg

Aug 31, 2016

This was our first time at Motorwerks and we were very impressed with all of the people we encountered. Our sales rep, Adam Cote, was very helpful and knowledgeable. We were treated to a sandwich at lunch time and there were ample beverages. Adam is a real asset to the organization and we are very happy with our new X3!

Happy customer

Aug 30, 2016

After researching online, and using MW's online chat and phone calls, we made the trip down from northern MN to test drive the used car we liked so much in the listing. Tim Cady helped us every step of the way. He was easy to reach and full of information, as well as a great guy. The experience of driving back up north in our "new" 328xi wagon just got better with every mile. I will be recommending Tim, and Motorwerks, to anyone who asks. Thanks!

maria

Aug 30, 2016

I have leased my past 3 BMW's through Motorwerks, and Leo Guzman and I have always had a great experience. I have leased my new 2017 x3 with Leo again, and once again, I have nothing but great things to say. Leo and Motorwerks took car of me all the way through the process.

Dan

Aug 29, 2016

Great experience at Motorwerks in the process of leasing a new 550i xDrive. Tom Cavanagh and their team did an outstanding job listening to what I was looking for, and then found it for me. Tom remained flexible throughout the process and in the end delivered a great deal on the car I was looking for.

328BMW

Aug 29, 2016

Great customer service and excellent communication skills. The process for buying a certified BMW couldn't have gone any smoother. I will definitely be back in the future. Thanks Brad!

Adel

Aug 27, 2016

This was our first BMW purchase. When we arrived at the dealership, first impression was of a large dealership with a well oiled organized machine. The place was friendly and with no shortage of coffee machines dispensing gourmet drinks!. We were met by Lars Lindstrom, salesperson. He was very friendly and low pressure. He made sure our questions were answered and ultimately the deal we got felt fair to us. Our purchase was financed thru BMW and the terms were very competitive. The closing of the deal with Tom in finance was pretty smooth without excessive pressure to upsell services. I recommend this dealership and would definitely ask for Lars. Adel

Tom

Aug 27, 2016

Buying a car was really an amazing experience. Mr Rick Lynch was exceptionally knowledgeable and patiently walked me through the process. Truly appreciate his help

adelz

Aug 27, 2016

This was our first BMW purchase. When we arrived at the dealership, first impression was of a large dealership with a well oiled organized machine. The place was friendly and with no shortage of coffee machines dispensing gourmet drinks!. We were met by Lars Lindstrom, salesperson. He was very friendly and low pressure. He made sure our questions were answered and ultimately the deal we got felt fair to us. Our purchase was financed thru BMW and the terms were very competitive. The closing of the deal with Tom in finance was pretty smooth without excessive pressure to upsell services. I recommend this dealership and would definitely ask for Lars. Adel

John Michaels

Aug 26, 2016

Great personal service from Lars. Excellent communication and answered all of my questions completely. This is where I will buy my future vehicles. Thanks for making it easy.Dr John

JTW

Aug 26, 2016

Had a good experience at Motorwerks BMW. bought a used X5. Good price, good service, Ayman was the sales guy and he was helpful. I would go back.josh

ThomasS

Aug 24, 2016

Outstanding Customer Service.This is the third BMW that I have purchased. The professionalism, attention to details, car knowledge, care an ease to purchase provided by by Dylan Fernandez was exceptional. Thanks.

kama lmunjal

Aug 24, 2016

I bought an 328ix in last week and i have an amazing experience to buy the car from Motorwerks .they have wide range of cars with them and the best part of their dealership is their staff.Business manager (Mr Arber Meko) have been very much helpful throughout my journey of buying this car. He gave me all the support and knowledge to buy the right vehicle for me. He spared so much of his time to choose the right kind of car for me .I highly recommend the Motorwerks BMW if you are looking for BMW to buy.

leslie

Aug 24, 2016

I have returned to BMW for new cars and service for the last 20 years. Traded for a 328ix drive dealer certified pre-owned. Looking forward to this being another ultimate driving machine! I enjoyed working with a knowledgeable John Bliss, financially astute Tom Germundsen and good friend Craig Thompson.

shylah

Aug 24, 2016

Motorworks BMW has class!! Hands down Ed Traisci is the best salesman I have ever worked with. He catered to my every request with the utmost patience.

ThomasS

Aug 24, 2016

Outstanding Customer Service.!This is the third BMW that I have purchased. The professionalism, attention to detail, car knowledge, care provided by by Dylan Fernandez was exceptional. Thanks.

535XI

Aug 23, 2016

as a returning Motorwerks customer, I continually recommend Motorwerks for Sales and Service.Special thanks to Kevin in Service and Deji in Sales. Both treated me with professionalism and respect. All questions were answered promptly. the service,trade in and lease agreement process was seamless.Many thanks!!

jnelson

Aug 22, 2016

BMW Motorwerks treated me very well and offered me the most options for leasing a new car. The selection and the service were fabulous. Sales representative, Stephen Cornell made this experience a very pleasant one that I am very happy with the outcome. Thank you Stephen and Motorwerks team!

BruceX1

Aug 21, 2016

BMW MOTOWERKS made the purchase of the vehicle I was looking for a easy and pleasurable experience. I am very happy with the BMW X1 that I had purchased.

Jim Poradek

Aug 21, 2016

I had a truly excellent buying experience at Motorwerks BMW last weekend, working with sales rep Tim Cady. Because of time constraints and a busy travel schedule, I had to make a decision quickly on buying a car and what kind of car to buy. Tim and his team were incredibly responsive to my timing issues and thoughtful and proactive about identifying the right models for me to consider, the right features for my needs, and made the negotiation process fast and fair. Tim is a good listener and a straight shooter who knows his stuff about BMW and driving generally. The follow up from Tim and his team over the last week has been equally proactive and impressive. I feel like I not only bought a great car but a strong relationship with a dealer I can trust.

bsg

Aug 19, 2016

Overall we had a very good experience. We were assisted in a timely fashion. We had done our homework on the vehicle we were interested in. Our sales agent (Shawn Simonet) was very knowledgable of the vehicle in question, was very attentive-yet not pushy, was personable and answered our questions completely. We would certainly recommend him for your next car. All in all it was a seamless transaction.

mvikdal

Aug 16, 2016

I had a pleasurable buying experience. Ask for Lars, he's great and very easy to work with - very polite, professional and loves what he does - knows his cars!!

Nick

Aug 15, 2016

Great experience w/ salesperson Shawn. He was very professional, knowledgeable and kind. One of our children has special needs and he handled it superbly as did the other people we dealt with (financing, Ken?). We would definitely look to this dealer for future purchases.

MandyMiller

Aug 15, 2016

Motorwerks BMW was incredibly responsive to my request to see a vehicle on their lot. When I retuned to pay for the vehicle they were prepared with all paperwork so I literally dropped a check, signed and droved away. Very easy and accommodating for my busy schedule.

Dave

Aug 12, 2016

Dylan Fernandes was an excellent person to work with when my lease on my 328d ended and I elected to buy the vehicle. He clearly explained the pros/cons of various decisions without applying any pressure to go with any of them.

Bernard Bondurant

Aug 12, 2016

The Bloomington MN showroom is quite the place. I spent 3 hours just looking at different models. Sherif Soud is a very kind and patient employee client rep, experienced and very helpful. I love my BMW 5 series, what a wonderful safe ride. Thanks to all at Motorwerks,Bernie Bondurant

cmoore

Aug 12, 2016

Loved every minute of the experience. Our salesman Ayman Hassanein was funny, professional and honest. My favorite part is the maintenance plan. Not having to worry about paying for even an oil change until 100,000 is awesome! Thank you!

Colton

Aug 11, 2016

I walked in with just the intention of browsing as I was looking to trade in my car. I loved that I wasn't bothered until I had some questions and requested a test drive. Brad Chinander was very VERY helpful, assisted me with getting the car from the showroom floor to the street for my test drive. No hard selling, just the facts and information I asked for and we started the paperwork when I made the decision. The whole team was super helpful and understanding throughout the whole process, I would highly recommend this dealership to others.

Colton Pratt

Aug 11, 2016

I walked in with just the intention of browsing as I was looking to trade in my car. I loved that I wasn't bothered until I had some questions and requested a test drive. Brad Chinander was very VERY helpful, assisted me with getting the car from the showroom floor to the street for my test drive. No hard selling, just the facts and information I asked for and we started the paperwork when I made the decision. The whole team was super helpful and understanding throughout the whole process, I would highly recommend this dealership to others.

Mfullerton

Aug 11, 2016

Great service and our sales person Ang did a great job explaining our options and then working with us to finalize the purchase. He also made sure our car was explained and set up before we left.

T.Erickson

Aug 11, 2016

A wonderful business with fabulous attitude to back it up!! Arber was great with helping us from the first phone call to the final sale!! If your on the market for a new or used vehicle this dealership is definitely worth the visit!!

Academyroots

Aug 9, 2016

I would highly recommend BMW of Bloomington, MN. Their service is top notch, fast, and precise. They even not only matched another BMW pricing but came down to show how much they wanted my business. I was thoroughly impressed (from start to finish) and highly recommend Adam Cote. He is a great guy and incredibly knowledgeable.

cadejamesmiller

Aug 9, 2016

I would highly recommend this BMW dealership for many reasons. First of all, their service is the best -- calm, precise and on top of their game! Second, they are competitive always striving to obtain your business and price-match other dealerships. Third, they are fast. Once I made my decision to lease the X5, I was in and out in 2 hours. And if you can, ask for Adam Cote. Great guy and incredibly knowledgeable.

Terese K.

Aug 8, 2016

We had a wonderful experience purchasing our 2016 BMW X1 from Motorwerks BMW in Bloomington, MN! Stephen Cornell worked closely with us every step of the way, answering questions and helping us understand what the vehicle had to offer without being overly pushy or intense. When we decided to purchase, the process took a little longer than expected, but everyone was very kind, offering complimentary beverages, and made things go as quickly as possible. We had a great experience and look forward to working with Motorwerks BMW in the future!

Dale

Aug 8, 2016

We had a wonderful experience purchasing our vehicle from Motorwerks and the Salesperson Natalie Green was very helpful and professional. We would recommend this company to others.

Bob

Aug 7, 2016

I recently purchased my third BMW from Motorwerks, which indicates my level of satisfaction with this dealer. Ed Traisci was particularly helpful in explaining the various attributes of the cars.

Terese K.

Aug 7, 2016

We had a wonderful experience purchasing our 2016 BMW X1 from Motorwerks BMW in Bloomington, MN! Stephen Cornell did such a great job of explaining everything the vehicle had to offer, without being pushy or making us feel uncomfortable. When we decided to purchase the vehicle, the process went a little long; however, everyone was super nice, offering us beverages and trying to make things move along as quickly as possible. Overall, we had a great experience and look forward to working with Motorwerks BMW in the future!

WINNIE KOPE

Aug 3, 2016

JESSICA SWORDS IS NEW TO MOTORWERKS SHE WAS VERY HELPFUL AND THOROUGH. THIS IS MY THIRD TIME PURCHASING FROM MOTORWERKS AND KNOW THEY STAND BEHIND THEIR VEHICLES AND SERVICE.

mLY

Aug 2, 2016

Had such a great experience leasing my new X3. Ang Khaopraseuth was knowledgeable, professional and patient throughout the process. He was able to answer all our questions and went beyond by helping us set and show us how to use our new ride. We left very pleased and comfortable. We'll be referring all our friends and family!

Fouad

Aug 1, 2016

New to the area we explored the possibility of purchasing a BMW within our budget.The certified market was attractive. Ayman was a great salesman. He put a lot of effort into making sure we found the car my wife and I were looking for. He was responsive, professional and very informed. I would strongly recommend purchasing from BMW Motorwerks. Ask for Ayman!As for the vehicles they are very well maintained. Fortunately, we haven't need to repair anything. Everyone was excellent in the purchasing phase. We love our car.

Sarita Ivy

Jul 31, 2016

Thanks to Jon Bliss for guiding Archie and I through selecting what we wantedand the brief overview of the features on June 29, the color the interior and the drive to get the awesome feel of the BMW X3After picking up vehicle on July 27 it has been interesting how intelligent this car is and lots of fun it is an awesome experience ThanksSarita Ivy

Dominic

Jul 31, 2016

I had my vehicle towed in with an alternator issue. I called the service department immediately so they were expecting my vehicle's arrival. For two days I didn't receive a status update so I called them. I was told they would have to call me back.The following day I finally received a call from a service advisor about my vehicle. At that time he explained to me that the towing service charge would be INCLUDED IN MY INVOICE. I agreed and they performed the inspection. When I was called back with the diagnosis I was given a TOTAL cost. I agreed that they perform the service. When my vehicle was ready I was called again and given a new larger TOTAL cost that additionally included the towing.When I explained that I had understood TOTAL to mean TOTAL and that there is a clear difference between INCLUDED ON THE INVOICE and INVOICED SEPARATELY, I was told it wasn't their error, the dealership owed me nothing, and I owed the total balance due. This was then raised to both the service advisor's manager, and to the GM of the dealership: neither of whom would acknowledge the error and make it right for the customer either. Initially, I was only questioning their communication skills, now I also question their integrity.Beware. Get all critical communication in writing.

Wei

Jul 31, 2016

WE had a great experience in leasing our BMW GT 328i. The salesman Adam Cote was very nice, efficient and professional. The facility is very nice too.

kMan

Jul 27, 2016

This was the best car buying experience I have ever had. Arber was MORE than helpful and answered all the questions my wife and I had. He was not pushy and was extremely patient as we looked at many vehicles. The facility was fantastic all the way down to the pens to sign the contracts with. I will buy my next vehicle from Motorwerks and specifically Arber again when the time is here. thanks again Arber!!

Diane

Jul 27, 2016

Just purchased a certified used 328xi at Motorwerks. This is the second time doing so. I had been bringing my former car in for service for the past 7 years. Motorwerks service area kept my old car in top form for all of that time. It was time to replace my car with a new one. Of course I came to Motorwerks to do so. I was happy to work with a very competent sales advisor, Sherif Soud. With his assistance I was able to find the exact car I wanted.in one visit. I purchased the car the same week,(last Friday) and am, of course, very pleased with it. I look forward to many good years with my new car! Thanks, Sherif, for your excellent service.

Tom Cogan

Jul 26, 2016

We bought a car for our daugher from BMW moterworks and our salesman Tim Schroeder was fantastic. I spoke to Tim about what we were looking for. Over the next week Tim searched for options that fit our price range and criteria. Tim called me and said he had a couple of great options. We came out the next day and both cars would have been perfect choices. We choose one and Tim got us a fair price, took car of all the paper work and we were out the door in less than an hour. Tim also provided great follow up to make sure everything was good. My daughter loves her car and has already named it. We will definately by from Tim again.

Randy B

Jul 26, 2016

Purchased a 2012 535 and Arber was the best salesman I have dealt with to date. VERY knowledgeable and easy going. Most car salesmen can tell you about a cars features, but don't have a lot of mechanical experience. Arber knows these cars inside and out. Not a big deal, but the finance department was quite slow at getting the paperwork together, considering it was a cash sale. Overall a great experience.

Kami

Jul 25, 2016

Tim was excellent, very professional, courteous and prompt. I contacted him over the internet and went in for a look at a gently used lease return. Looks, smells and drives like new at less than half the original sticker. They take care of these and leave nothing to chance. Even tacked on a 3/36 warranty for a very reasonable price and we couldn't be more pleased.

Anant and Geeta

Jul 25, 2016

We bought our first BMW last weekend. We chose this dealership because it was conveniently located and we made two visits. We found the staff to be friendly, helpful, informative and ready to give us as much time as we need. Our salesperson, Adam Cote, was courteous, a good listener, and worked with us to find the right vehicle that we wanted. At no time did we feel pressured to make a purchase decision. Adam made follow up calls since we purchased our vehicle to know if we had questions or concerns. He made us feel that our business was appreciated.

Gail Marie

Jul 25, 2016

Tim was extremely knowledgeable, personable and quick to respond to my inquiries. He was wonderful to work with! I would recommend asking fir Tim when potentially purchasing a car at BMW Motorwerks in Bloomington.

jeffrey emerick

Jul 24, 2016

They did a great job in showing us our choices and helping us order the car we wanted. In addition the training on how to use all the features was excellent.

Paul1245

Jul 23, 2016

First class service from the test drive to purchase. Phenomenal attention to detail and very easy to work with. Set up a time to pick up my new car and asked to pick it up 2 hours earlier than originally scheduled. No issue at all. Highly recommend Motorwerks BMW .

Mettabel

Jul 22, 2016

I am a repeat buyer at BMW Motowerks, and the reason I keep going back is because of the excellent customer service. Even when things go wrong, they are quick to fix it, and they make it a priority to be of service to their customer. Dylan Fernandes, who is my salesperson, is just about the best person to work with. He makes the whole process of buying a car the pleasure that it should be. Thanks, you!

Mettabel

Jul 22, 2016

I am a repeat buyer at BMW Motowerks, and the reason I keep going back is because of the excellent customer service. Even when things go wrong, they are quick to fix it, and they make it a priority to be of service to their customers. Dylan Fernandes, who has been my salesperson, is just about the best person to work with. He makes the whole process of buying a car the pleasure that it should be. Thanks, you!

PPOE

Jul 21, 2016

Client advisor was great throughout buying the car and get the done deal. Overall customer service was great. They were very helpful if you need anything after buying the car as well.

bmw

Jul 19, 2016

Just bought a CPO X3 and everything went smooth - slow - but smooth. But part of that was our fault for walking in on a Saturday. We wanted to trade in 2 cars [downsizing] and our sales guy made it work.Ask for Jose Lopez. Good guy, low pressure, knows his bleep.

Kirsten

Jul 19, 2016

BMW Motorwerks has great customer service and wonderful people in all departments. Dylan, Stephanie and Ian were all great to work with and know how to treat a customer!!

KO

Jul 18, 2016

We just got our 3rd vehicle from Tim Cady at Motorwerks BMW. The brand, the service, and Tim are big reasons why we keep coming back!

Dan

Jul 14, 2016

Our salesman Leo Guzman went above and beyond when it came to every detail of our car buying experience. He very clearly wanted us to find the perfect vehicle, and literally spent over 12 hours with us personally over a series of three days. I would highly recommend Motorwerks BMW and specifically Leo Guzman!

Dan

Jul 14, 2016

Our salesman Leo Guzman went above and beyond when it came to every detail of our car buying experience. He very clearly wanted us to find the perfect vehicle, and literally spent over 12 hours with us personally over a series of three days. I would highly recommend Motorwerks BMW and specifically Leo Guzman!

Hoyt

Jul 14, 2016

Our whole experience with Motorwerks was professional from the moment we walked in. Rick Lynch was very informative and accommodating, listening to our needs and directing us to the best opportunities, and ultimately, the SUV which we purchased. The staff at Motorwerks works towards having you completely satisfied with your experience, which we were.

Theo

Jul 12, 2016

Lars Linstrom was helpful, intelligent and the best dealer to buy the electric car from.

LhallRNMN

Jul 8, 2016

My experience at Motorwerks BMW was, truly, one of a kind. Lars Lindstrom went out of his way to tackle all of our buying questions and took care of our every need. We are thrilled about our new car, and very impressed with the knowledge and expertise provided by everyone we came in contact with. We honestly couldn't have asked for a more seemless, car-buying experience. My fiance and I are very pleased with everything, and we look forward to buying our next vehicle with Lars and Motorwerks BMW.

DM

Jul 7, 2016

Earl and Motorwerks were excellent. Great car buying experience and I will recommend them.

Packers1'

Jul 6, 2016

Treated very well and buying experience was excellent!! I would buy from Motorwerks next time. I love my new vehicle. Their inventory selection was excellent.

BrianA

Jul 5, 2016

We had a great car buying experience working with Deji Famodu at Bloomington BMW. He was very knowledgeable and patient regarding answering my questions and providing me with viable options. I would definitely work with him again and highly recommend him.

Debbie M.

Jul 5, 2016

Shawn Simonet was very easy to work with. He offered us a fair trade on our high mileage car. He also made finding another car very simple. We'd text Shawn with what we wanted to see. He would pull the vehicles out and text us when he was available to meet.

Hoda Zia

Jul 5, 2016

Ang Khaopraseuth helped us when we bought our car, he is wonderful, knowledgeable and professional.Thank you so much Ang

Judy 123

Jul 5, 2016

Oliver Ravkin was our sales person. The entire process of leasing our X5 was an experience that went smoothly from start to finish. Oliver went out of his way to accommodate our wishes and needs. If you are in the market for a new vehicle, he is the one to contact. He won't disappoint you. In addition BMW Moterworks is a topnotch dealership. Keep up the excellent work!

Rohan

Jul 5, 2016

Had a fantastic experience purchasing a car with Motorwerks and Stephen Cornell, nothing but the highest recommendation!

Rohan

Jul 5, 2016

Had an excellent experience purchasing a new car with Motorwerks and Stephen Cornell, I have nothing but the highest recommendation. Very professional customer service and was able to provide a 24 hour test drive.

johnchelle

Jul 4, 2016

We recently were in the market for a new/used SUV. After A LOT of looking around we decided to go with BMW Motorwerks. We kept coming back to the great service department we have already used since we own one BMW already. Our sales contact, Shawn Simonet was beyond helpful and really makes you feel like you are his top concern!

Biga5555

Jul 4, 2016

Kevin Nikiforakis was very professional, I am very happy with my purchase. I will always recommend Motorwerks BMW to all my friends and family,thanks you guys.

johnchelle

Jul 4, 2016

After "test fitting" a few different options we decided to purchase an X5 for our family car. Working with Shawn Simonet was like picking out a car with an old friend. Not buying one with a sales man. He was fantastic! We also own a X1 and have had oil changes and a wire fix in the service department, also accommodating and efficient, always friendly!

Sheila M Galvan

Jul 3, 2016

We were treated like we were buying a 100,000 car, great service. Timmy our salesman was great no bull just a good guy. Matt the manager help us right off the get go thats class.

Gilbert John Galvan

Jul 3, 2016

We had a X5 in for a check once over, and thank God we did, long story short experience. The manager took the time to help us with all we asked. We were so surprised with such help we took a car home with us and they took off the money we paid for the service the other car we brought in. And gifts to top it off at the BMW store. We will be back for all our needs Thanks Timmy and Nic the service manager Great team Matt.

William3

Jul 3, 2016

I recently purchased a new X5 5.0 from Motorwerks BMW. I live in Fargo, and Leo Guzman was my salesman. Through emails, he helped me decide the features that I wanted on my X5. He arranged for a very fair price, a great price for my trade in, and a tire swap of my old tires for the new tires. All was done in as painless a manner as possible. Leo set up two dates for closing, as I had to cancel the first date that he set up. In short, it was a great way to purchase a new car. I am delighted with the X5, and finding the two key chains in the glove compartment, in addition to the Godiva chocolates we received, was a nice way to close the transaction. Rick Stulberg was very helpful in attesting to the quality of my trade-in which helped make the transaction move along. He has been a great service adviser to me. Matt Brown helped me learn some of the features of the new X5In short it was a great experience buying the X5 from Motorwerks and Leo Guzman

Jon123

Jul 1, 2016

I recently purchased a BMW X5 from Oliver Ravkin. This is the 4th vehicle I have purchased from Oliver and will not be my last. Oliver provides tremendous service and has always been extremely responsive and professional.H

lucalz119

Jul 1, 2016

Two weeks ago, my husband and I stop by Motorwerks BMW hoping to find our next new car. To our amazement, we found more than just a new car. We found a car dealership with service level second to none. We have never worked with a sales consultant as honest and as attentive, as Jon Bliss. This is our third luxury vehicle, and honestly we've never experienced such high-level of customer service. Never for a second did we feel like we were given the run-around, pushed to buy something that we didn't want, or being deceived by common car-salesmen's tactic... We ended up leasing a 2016 340i xDrive Sedan. We loved everything about the vehicle the performance, the handling, the comfort is second to none. What happened after we brought our new car home makes us never want to buy a car from anyone else, but Jon Bliss at Motorwerks BMW After a short weekend with our new car, we came to horrible realization that black was not the color for us. Knowing that it will be hard to keep it clean, we decided to give Jon a call and let left him a message about our decision. Without any hesitations , Jon returned our call the first thing Monday morning, and told us hed informed his sales manager Alex Tamarkin and that theyll do everything they can to help us find another vehicle with the right color. As promised, Jon found us a replacement vehicle with the exterior color we truly wanted in less than two days. Were now just waiting for the car to be transported from Port to Minneapolis. Words cannot express how excited we are. Now, that is what you call exceptional service!!!

Asha

Jun 30, 2016

I was exceptionally impressed from the experience I received at this dealership. I worked with Arber who was very knowledgeable on the cars and did a great job of finding something that would satisfy my needs. Another representative that helped me was Isis who was very knowledgable and helpful answering all of my questions about finance. She was able to recommend based of my needs which was extremely helpful. Great customer service from them both , I would absolutely recommend this location to everyone!

Darren Matthews

Jun 30, 2016

We recently purchased a BMW X3 35i from Motorwerks with the assistance of Deji Famodu. Demi was very professional and accommodating throughout, and helped us find a vehicle that is perfect for our Family. Great experience!!

bmwdude

Jun 30, 2016

The dealership was a pleasure to work with. We purchased an X3 BMW this weekend and after the papers were signed, my wife realized she might want another option included, which would mean a different car. I thought this will be the ultimate test for a dealer. I called my salesperson Jon Bliss and explained the problem and asked if we could swap and use our originally negotiated price and pay the difference in the msrps between the different vehicles. Without hesitation he said not a problem, just let him know by the next day. they were great in providing us a loaner time our car was ready and the manager, Matt Mickelson, was a most decent character as we negotiated our final deal. The guys made it a real enjoyable experience!

Gio79

Jun 30, 2016

I took my BMW to this particular dealership, looking for a professional attention and knowledge, looking for someone to give me a true detail about my car issues and I found what I was looking for. EDDIE GUTIERREZ not only provided an excellent customer service, he also took the service into another level showing an extensive knowledge and that is something that is hard to find this days. Motorwerks in Bloomington need more people like EDDIE. Thumbs up!

DavidBMW

Jun 27, 2016

I really put this guy through a lot before actually leasing one of the cars Stephen Cornell showed me. He was very understanding of my desire to find the right vehicle for the right price. Definitely enjoyed the experience and expertise provided by Stephen. You can tell there is a great deal of thought and refinement put into the process from a customer perspective. I'm sure their other sales people are fine but just ask for Stephen. Great post-sale support as well.Thanks!

Davidbmw435

Jun 27, 2016

I have never leased a new car before and was provided top tier customer service from a salesman by the name of Stephen Cornell. I could tell the whole process has been refined over and over as it was a complete delight and stress free experience leasing a car from this dealership, although Stephen really made the great experience what it was.Thank you

Mike123

Jun 27, 2016

Motorwerks is a great dealership. All their salespeople are top notch and do a great job. I have bought multiple cars here and will continue to work this in the future for my car needs. Thank you Arber and Todd for all the help and as usually a great shopping experience.

Vladimir Velikson

Jun 27, 2016

I received outstanding service from everyone at the Motorwerks BMW of Bloomington.Oliver Ravkin dedicated special attention to every single detail of my lease. Oliver helped me to go through complicated process of learning new car 750i and provided me with all important information related to all three years term of this lease. Motorwerks is a great place to buy or lease car.Alex Tamarkin was a key person conducting this lease and I am very grateful to Alex for his attention and understanding of my vision of the lease.Matt Brown was extremely helpful in the process of understanding this extremely sophisticated car.I truly appreciate to EVERYONE at the BMW of Bloomington for their attention, help and excellent service.I wish only the best to everyone at the Motorwerks BMW.Vladimir Velikson

Justin

Jun 26, 2016

Great purchase experience! My sales person, Ang, was exceptional to work with from the start. I never felt pressured to make any purchases and he kept me informed throughout the process of my car being built. I would highly recommend working with Ang to find your next vehicle. The dealership staff is friendly and approachable.

Pearls owner

Jun 22, 2016

Salesperson Stephen Cowell did a great job! He was very helpful and made the process easy!

Softball12

Jun 22, 2016

I just purchased my 8th BMW (2 new 6 pre-owned) 3 of these have been from Motorwerks BMW and I can tell you that I wish they all were! Motorwerks Sales Dept. and Service Dept. are first class and treat you the way you deserve to be treated. Neither dept. tries to upsell you. They deliver exactly what your looking for, which I love. Jose Lopez was my sales person this round and he was the difference in buying vs looking for a car that day. He made it such a fun experience and I never felt an ounce of pressure... buy or don't, its up to you, is how it felt. I highly recommend!

Hue Truong

Jun 22, 2016

I just got my first BMW from Motorwerks. I looked around other dealers but to no luck then I turn to Motorwerks and they made shopping for a car so much easier. Great customer service Shawn Simonet was very patient, understanding, professional overall a joy to work with, makes the process very smooth and no pressure at all. I would highly recommend Motorwerks to anybody looking to buy a BMW. I'll definitely come back here for my next BMW.

Murali J

Jun 22, 2016

Very Good, this is my second time and Ed is the best. I had been working with Ed Traci 3 years ago in 2013 for 3 Series and again in jun 2016 for a 5 series. He is very patient and gives lots of good option knowing my needs the kind of Car I am interested in. Ed had very nicely put together a matrix of cars with my monthly payment that i am in range for, which helped me lot to decide on my next car. Will absolutely go with motorwerks bmw and recommend Ed Traci to work with on car purchases. Thank Ed

Softball12

Jun 22, 2016

My family has owned BMW's exclusively since 1999. With 4 in the family I have used Motorwerks for all service needs. I have always been impressed.My latest experience with Motorwerks is the purchase of a CPO X-3 from Jose Lopez at Motorwerks. I did not go in with the intention of buying that day, I was just going to "look" However Jose made the experience so comfortable and so great that I ended up buying the X-3 on the spot. I feel like I have a friend in the Sales Dept. now and would recommend this dealership to anyone without hesitation.

l2crawford

Jun 21, 2016

Oliver Ravkin was amazing to work with. He was able to get me into a new BMW lease without a hitch. He found just the right car for me with all the features that I wanted and at a price that I could afford. I'm so excited about my new BMW and can't thank Oliver enough for making it happen!

Jim S

Jun 21, 2016

I had driven new BMW X3 for about 2 weeks and had become familiar with driving. I took advantage of offer of follow-up visit by BMW geek to help me become more efficient with navigation, radio and multimedia options. Anders came to my home and we spent a pleasant hour which greatly increased my comfort with electronic systems in my vehicle. He also programmed the garage door opener.

l2crawford

Jun 20, 2016

My sales rep, Oliver Ravkin, was outstanding! He was able to get me out of my lease and into a new one with ease. I absolutely love the new 328i that he found for me. He also was able to make it work in my price range. Oliver was quick to respond to my emails and the buying process was a breeze. I absolutely love Motorwerks!

R S

Jun 18, 2016

Great car, great price ... and thanks to Shawn Simonet for such great service. Highly recommended!

mibo

Jun 18, 2016

Just picked up our 2016 X3. The experience was painless. Worked with Oliver Ravkin and Alex Tamarkin. Oliver thoroughly explained all the features at delivery, configuring everything in the process. It was our first time at Motorwerks; we were very impressed.

Chand

Jun 17, 2016

Buying a car from Motorwerks is a extremely costly mistake. Just read other reviews, looks like all positive reviews and paid reviews. Recently I bought 2013 335XI from them and paid the extremely premium price because of the color which I love. The day I test drove it was raining and could not see any paint imperfections and damages, they did not even offer me to take it inside the garage to show me( because they knew it). I drove home the car, used for week and then spent washing the car my self. Guess what, all heavy wax and polish they put on is all gone and here is bare car with 4 different colors of paint( I started crying!!!), wait its not just 4 different paint colors its spray painted over dust and lot of run overs etc. Any person( even 10 year old) can tell this car is repaired repainted from 5 feet away. Now I remember When I went to look at it there was guy fixing other cars in parking lot. I did not realize that time.How can the BMW dealer can do this to BMW customers, I started complaining to dealer, very poor response( you know why they made money). Finally I got response telling me to take it to nearest dealer the confirm that what I was saying is right( bcoz I leave 700 miles away). Everything what I complained was right and provided the written estimate from BMW, then they say we cant pay. You bought the car, we got money and deal over.What a car I bough from junk dealership. I cant understand how BMW dealer buy junk car and fix and sell. I am going to report to BMW and hiring lawyer.They have perfect art of getting people to pay way more than and for junk cars. Please I dont even think about this dealership.

Kim - 2016 X5 50i

Jun 16, 2016

BMW of Bloomington is a class act organization. This is our 3rd BMW that we purchased from them in the past 4 years. The sales team has always been professional and we feel that we are always treated with great respect. Our sales rep on this purchase was Dylan Fernandes and he made my wife and I feel right at home and answered all of our questions about the purchase. The service department has always treated us very well and we leave with confidence that everything was performed to the BMW quality standards.

MikeM

Jun 14, 2016

Earl Pratt was fantastic to work with, he was upfront and open with us throughout the entire process. He had our best interest in mind. I would highly recommend anyone to visit with him when looking for a car.

Brian

Jun 14, 2016

We first met Brad Wicklund at the 2016 Minneapolis auto show and he was very informative and answered all of our questions. By the end of the show we knew that the M4 was the car we wanted. After the show Brad's great service continued with a follow up call that led to us meeting him and ordering the car. When we picked up the car, Brad along with everyone we met in the dealership were extremely polite, helpful and attentive to our needs. I highly recommend Motorwerks BMW.Brian and Ann

Scott H

Jun 14, 2016

Our salesperson, Shawn Simonet, was very helpful throughout the whole process and helped navigate a few bumps along the way as we tried to find the right build for the X3. This is our second car from Motorwerks, and we have been very happy.

Wendy McIntyre

Jun 14, 2016

This was my first BMW and the experience was wonderful. Our salesman, Sherif Soud, was knowledgeable, enthusiastic and committed to helping me get just the right car. I would recommend this dealership and salesman to anyone looking for the ultimate car shopping experience.

JoeG

Jun 13, 2016

Dylan did worked with over the course of several weeks and found a better vehicle than I thought I could get at a great price. He did a great job!

Justforfun

Jun 13, 2016

My salesperson, Tad was very personable and professional. We have purchased several vehicles from this auto group and we continue to have great service each time we purchase a vehicle.

L.Rover

Jun 8, 2016

Positive first time buying experience from Motorwerks BMW. Shawn Simonet was very knowledgeable and helpful. Entire staff is friendly and helpful. I would recommend Motorwerks BMW to anyone looking for a new car.

GopherFan

Jun 7, 2016

Our initial visit to see a specific vehicle we found on line was frustrating; the salesperson was not very helpful. After several phone calls over several hours, he was still unable to locate the car-but not sure how hard he tried! (Huge dealership, with multiple lot locations-they need a better car locater system). However once we were connected with a different salesperson, Jon Bliss, things went smoothly. He quickly found the car and was incredibly helpful and accommodating. The general manager Matt and sales manager Tony, were also extremely helpful and accommodating. The final transaction was quick and easy, and everyone involved with the delivery, including Matt Brown, the "Genius" consultant, was great! Aside from the initial contact, which may have been an aberration, the overall experience was great, and I would recommend this dealership highly.

Kim M.

Jun 7, 2016

Brad Davis helped me purchase my first BMW. He was very kind and helpful and described the vehicle features that helped me make my decision. He also sold my husband a BMW at the end of last year so being a repeat customer speaks volume to his abilities in our book. Go see him if you are in the market for a pre-owned vehicle.

Jeff S

Jun 7, 2016

First time buyer at Motorwerks BMW in Bloomington. Purchased a 335i from Shawn Simonet. Shawn was great to work with and very helpful finding the right vehicle for me. They definitely will earn my business again!

Katesx3

Jun 7, 2016

Oliver is very knowledgeable and easy to work with. He made the process of buying a new vehicle easy. Amazing facilities and people. Great selection.

Lure

Jun 7, 2016

Dylan Fernandes did a great job. Made things easy.The finance manager was easy to work with as well. Good selection of vehicles to look at.

BMW

Jun 6, 2016

Sales and trade in experience was very good. We came to a reasonable deal on a 2016 328i xdrive well outfitted. They found a model that was almost exactly what I was looking for and had it shipped up from Chicago and had it here in a day. The purchasing was easy and fairly quick and they were helpful with going over the car's systems and set up. I would buy from Ang again. Very knowledgable and personable - super easy to work with. Only hiccup was some one forgot to take the car out of transport mode which resulted in making It look like the back up camera did not work and the chassis stability system was malfunctioning. I had to leave the car with them a few days later and got it back in two days properly configured. They worked hard to get the issue resolved quickly. They gave me a loaner so not that big of a deal. All is well. This is the only reason for 4 stars instead of 5.

bmw16

Jun 6, 2016

I was able to work my entire transaction via e-mail and did not have to drive in and deal with high pressure sales. Jon Bliss was attentive but not pushy and I could tell he was working to get me the best deal possible. I will definitely go back!

Jim S

Jun 5, 2016

Working with Ang K. at BMW Motorwerks to first determine the model SUV which would best meet my needs and then to develop the specifications for a build order was a very satisfying experience. With Ang's help, I feel I got exactly the vehicle I wanted at a fair price.

PushySalesmen

Jun 4, 2016

Not a good experience. The worst financial decision of my life thus far was walking into this place and dealing with the slime ball Tim Schroeder. Pushy psychological games.. I had the right to agree or not to agree to sign paperwork, but really really wishing I hadn't. At no point was I even asked if I wanted to buy the car, guy played me.. We went from going upstairs to figure out payments to them having the sales info filled out... No discussion of interest rate, pushy about the add ons (tried getting me to sign off on 30k in added warranties, car wrap etc and acted super offended when I declined.. I didn't expect a BMW dealer to act like a buy here pay here car place.. NEVER EVER AGAIN. Now my only hope is storing away the car, getting it paid off asap and trying to sell it for whatever I can.. On the hook for 100k.. I had the decision to sign or not to sign, and I regrettably did. Huge huge mistake. Motorwerks don't contact me again, remove my email from your list, don't call, just leave me the heck alone while I wait to find out how significant my loss will be.

Harshani123

Jun 4, 2016

I am highly satisfied with the service I got at Motorwerks BMW. Especially Sharief was very helpful throughout the deal. And worked really hard to get all the paperwork done and I really appreciate that

PushySalesman

Jun 4, 2016

Not a good experience. The worst financial decision of my life thus far was walking into this place and dealing with the slime ball Tim Schroeder. Pushy psychological games.. I had the right to agree or not to agree to sign paperwork, but really really wishing I hadn't. At no point was I even asked if I wanted to buy the car, guy played me.. We went from going upstairs to figure out payments to them having the sales info filled out... No discussion of interest rate, pushy about the add ons (tried getting me to sign off on 30k in added warranties, car wrap etc and acted super offended when I declined.. I didn't expect a BMW dealer to act like a buy here pay here car place.. NEVER EVER AGAIN. Now my only hope is storing away the car, getting it paid off asap and trying to sell it for whatever I can.. On the hook for 100k.. I had the decision to sign or not to sign, and I regrettably did. Huge huge mistake. Motorwerks don't contact me again, remove my email from your list, don't call, just leave me the heck alone while I wait to find out how significant my loss will be.

Brian

Jun 3, 2016

I purchased a Certified Pre-Owned 2015 3-series with Jenny as my saleswoman. She was a pleasure to work with and easy to connect with. She ensured all of my questions were answered and I left happy with my purchase.

Rcoddin

Jun 3, 2016

Recently I purchased a BMW at BMW Motir Wirks in Bloomington. The sales advisor, Leo G was wonderful to work with. I would definitely buy from him again. He provided excellent service and valued me as s customer. Tom the business manager was efficient and Ian spent quality time showing me how to use the car features. It was an excellent experience.

Rob Collins

Jun 3, 2016

We just leased our first BMW from Motorwerks. After spending a lot of time looking at other vehicles and dealers we ended up finding a very comfortable fit with Motorwerks in Bloomington. Shawn Simonet did a great job answering all our questions, and making sure we asked questions we didn't know we should be asking. We looked at a ton of cars and Shawn was very patient through the whole process, even with our kids. No pressure at all. Closing the deal was very smooth. Thanks Shawn!

Courtnee

May 31, 2016

I cannot praise the whole Motorwerks team enough! Not only did we receive great service and care from Earl and Mike, but everyone that worked there was pleasant and really made us feel valued. All my future purchases will be with Motorwerks and I would refer everyone I know to consider doing business with them as well.

Grateful New Car Owner

May 31, 2016

First time shopping for a BMW and first time leasing. Had an outstanding experience with salesperson Oliver Ravkin. He worked with me to come up with the specs I wanted and he gave me the best deal. His knowledge and experience helped me enormously. All personnel at this location are friendly and customer service oriented.

SteveD

May 31, 2016

Motorwerks BMW is a great place to buy a car. I highly recommend just visit to the dealership. My sales guy Tim Schroeder was great to work with.

Courtnee L Floback

May 31, 2016

I cannot sing the praises of the Motorwerks team enough. I felt cared for and the team including Earl Pratt and Mike Heller made sure that I was comfortable and confident with my purchase.

SteveD

May 31, 2016

My car buying experience was great. My sales guy Tim Schroeder was excellent to work with. He made me feel like I had been a long time customer. If you are looking to buy or lease I highly recommend Tim. I will definitely be a return customer to Motorwerks BMW.

Fred

May 29, 2016

I would like to thank Arber Mako for completing all of the paperwork on our 2013 535xi, and taking the extra time to explain all the features on the vehicle. This is our 4th BMW we have purchased from BMW Motorwerks.

Fred

May 29, 2016

I would like to give Cole Ruhmann a perfect 10 score as a Service Drive Coordinator at Motorwerks BMW, Mpls., MN. He made every effort possible to coordinate my last appointment at Motorwerks, and it was through his attention to detail that my wife and I have purchased our 4th BMW from Motorwerks

Mike Stoll

May 27, 2016

Thanks to Brad Wicklund at Motorwerks, just took delivery of a brand new M4. Brad and Dan Grundman made it possible for me to step out of my 435i and into a truly "pinch me it's mine" car! As with my last Motorwerk's buying experience, there was no drama, our conversations were calm, reasoned and our deal proceeded efficiently to a logical conclusion. As I've come to expect now at Motorwerk's, they'll pleasantly surprise me with some aspect of the service or the financial arrangements that I had neither expected nor requested. This time and with respect to the paint protection package we had agreed to apply to specific areas of the car, they took it upon themselves to basically cover the entire front of the car...............for the originally agreed upon price! Since this car has an aluminum hood, that was a very thoughtful and extremely worthwhile "addition" at no charge to me..................didn't ask for it, they didn't have t' do it but they did it anyway! Once again, this kinda service after the sale falls under that "go the extra mile for you" category which has routinely distinguished the folks at this dealership from others. I've been driving since 1963, purchased many new cars and dealt with many new car dealerships over the years. I've worked with some good dealerships in the past but in Motorwerks, looks like they saved the best for last.

ap8403

May 27, 2016

Overall, there were a few hiccups, but nothing that wasn't understandable. I found my car online just before closing and used the chat feature to speak with a sales guy. The next morning I was there at 8:30am and test driving. Lars worked hard at working with the finance guys to get me a price I was happy with. So far, so good! Tom the finance guy is also a rockstar!

Selexxaman

May 26, 2016

Over the years I have purchased many cars, some luxury cars like Lincoln, BMW and Lexus. But my total experience at BMY Penske in Bloomington was the very best ! My wife even commented on the service and sales by Shawn Simonet , by far the best Salesman I ever worked with. Being in Sales since 1982 I can separate the good from the not so good. He is Very Very Good. Thank Ypu, A Happy Beemer David & Shirley Wilkie

Patti

May 24, 2016

Thank you to Brad Davis, Pre-Owned Client Advisor, and Don Grundman, Finance Manager for their professional guidance for the purchase of our 2016 328 xi. This was our first purchase of a BMW and the experience has been very positive. Brad spent time explaining the various models and options. Don helped us determine the best financing options. I would recommend their services to prospective buyers.

Chis Iliev

May 21, 2016

Best experience with this dealer ! I got a X5M 2016 . Stephen Cornell was my salesman. He is the man ... Very friendly guy. The deal was smooth and easy. By the way ,I got the best deal in the haul Midwest region . If you need to buy a car from them , you are not gonna be disappointed for sure Always ask for Stephen , because he is the best . He knows how to deal with you Thanks Stephan for the great vehicle and the best deal you got me !!!

DaveG

May 21, 2016

We have purchased two BMW X5 vehicles from Motorwerks BMW. Both buying experiences were great. Both sales persons, most recently Ed Traisci, were very knowledgeable of the product. The dealer did not have a vehicle with the colors and equipment we wanted, so they were very willing to order us the vehicle we wanted. We didn't have to take colors or options we didn't want. Delivery went very well. Ed spent a lot of time explaining the features of our new vehicle. We have had all the service on our first vehicle performed at Motorwerks and plan to for our second. Appointment scheduling has always been easy. We have never had a problem with work quality.

612Todd

May 20, 2016

First new car purchase in a long time. Took my time at all the dealerships in town and settled in at Motorwerks BMW and was met by Lars Lindstrom. Great guy to work with. No pressure at all, and made the buying process super easy. Was in and out in under 2 hours after making final decision. Highly suggest seeking Lars out and he will help you get what you want without all the pressure.

Precision Driver

May 20, 2016

Kevin is my service advisor and he really goes out of his way to get your car right and make sure you are a satisfied customer.

Robert

May 16, 2016

I just purchased my second new BMW from Motorwerks. I chose to give them my return business based on the experience with my prior BMW. Everything goes so smoothly when working with this dealer whether it be initial delivery of the car, follow up maintenance work, service or just learning about the features of this car. Leo Guzman does a phenomenal job. I highly recommend contacting Leo if you are in need of a car!

Shannon Williams

May 15, 2016

Everything was great! I got in & out of there in an hour. Tom Cavanagh was great!

John Klemmensen

Mar 15, 2016

I would like to tell the General Management at Motorwerks Bmw in Bloomington MN. First off I would like to thank the company for how very friendly everyone at Motorwerks was with me. Especially my sales representative Rob Dahnke and Mike Heller my financing director. In regards to finding the car I wanted Rob was extremely knowledgeable and went over and above to help me purchase the right vehicle especially since working with me every time I stopped in. Their is no one else I would consider then Rob as my representative for buying a Bmw! On the financial end I have known Mike Heller for over 25 years and have financed vehicles from Mike in the past. His attention to detail and negotiating on pricing is outstanding! His continuous efforts to help me with the financing was awesome! I am very happy with my new 2016 340xi. I will always puchase a vehicle from Motorwerks as have many of my fellow Co workers.Thank you again Rob and Mike for all you have done for me and for future purchases with Motorwerks BMW Sincerely,John Klemmensen

EbitimiN

Feb 22, 2016

Motorwerks' BMW is one of those instance when you hear something from someone, and you think it's likely a misunderstanding or a rare occurrence, but then it happens to you. I purchased a 2008 BMW X5 from this place, 5 months ago, and I'm still trying to come to terms with how full of crap and devious these people are. I'm appalled by how quick ethics are thrown out of the window in order to make a sale. The BMW I purchased was a certified pre-owned one, and yet within 5 months of owning it I'm marveled by how many repairs I've had to make. In anticipation of the classic and easy rebuttal that's likely to come to mind at this point, no, it wasn't a cheap car, so the "What did you expect for that part" excuse isn't applicable here. I paid the market value for my car and still got ripped off. Please, do not underestimate how much of a friend and family you'd be when you're paying them, and how quick they'll hang you out to dry when you realize how much you've been screwed and try to confront them. My misfortune starts with months of constant issues and ends with me realizing that the staff member who explained to me the details of my protection plan and guarantees ended up explaining the wrong plan and signing me up for another, which he likely did to be able to make a sale within my asking price. Soulless trolls like these have a way of sucking your hopes and dreams away from you. Since I was a child, all I've wanted was a BMW. I graduated college, worked for my money, and finally bought a BMW...Now I can't picture myself buying another BMW. Coincidentally, a family friend of mine has had a similar experience with them, and I should've listened when I was warned not to go to Motowerks but to go to BMW of Minnetonka. Ironically, this family friend said the repairs that Motorwerks told him weren't covered was covered by BMW of Minnetonka. HERE'S WHAT THE GREAT PEOPLE OF MOTOWERKS BMW HAVE TAUGHT MEPREOWNED CERTIFIED MEANS BUY AT YOUR OWN RISKMOTORWERKS IS THE SHORT OF "MOTORWERKS UNTIL YOU DRIVE IT OFF THE LOT"DO THINGS RIGHT THE FIRST TIME AND GO TO BMW MINNETONKA MOTORWERKS SELLS CRAPPY CARSI'm going to have my family move to a different car brand, and I wouldn't do (neither would I recommend doing) business with this company anymore. I think BMW themselves should be alerted of this because this crappy, unethical, sham of a company is tarnishing their name brand. Please, don't go through what I went through. BMW of Minnetonka is a lot more professional, assuring, and less desperate. You can take my word for it or you can risk sharing in my experience. Up to you.

Danielle

Oct 31, 2015

Great customer service and Amy Mattick is awesome!!! Not only was she super knowledgable but she's your advocate when trading in a vehicle. I experienced other BMW dealerships while shopping around and they didn't even compare. They take great care of you at Motorwerks and I won't go anywhere else.

B-Man

Oct 21, 2015

Trevor from the Service Sept was helpful, Knowledgable about my 1995 BMW 525i, and was willing to top off my fluids for me. Service like this is why I'm going to keep coming back. Thanks Trevor!

HBS

Sep 19, 2015

Just bought a used vehicle from Shawn Simonet at Motorwerks and it was an excellent experience! We received fabulous customer service from Shawn. He was knowledgeable, professional and no pressure! He made the process so easy and enjoyable. I love my new car and will definitely use the dealership and my salesperson, Shawn Simonet again!

MattK

Sep 19, 2015

Ayman Hassanein helped me with my most recent vehicle purchase. He was very knowledgeable and he aided me in making a good choice for my family. 5/5 service.

AWSX5

Sep 9, 2015

I worked with Ryan Kaulbars for a purchase of a CPO BMW. Initially I was not sure what vehicle I was intending to purchase or lease. He had great follow-up with BMW incentives, what BMW financial was going to offer for lease turn-in, what new CPO inventory was arriving, etc. He worked with me during the deal making process and never seemed pushy or irritated. He always seemed to have my satisfaction during the process at the top of the list. His communication during the process was excellent, from morning to evening he was available. After purchase and delivery, he worked to help resolve a few minor issues with the finance dept, parts dept, and service dept. Overall he is an excellent client advisor that works hard for his clients before, during, and after the deal. You can tell he is a BMW enthusiast and values his customers and his ongoing relationship with them.

G. Tank

Aug 4, 2015

Well, this was my experience with their used car sales. Made an appointment to look at a couple of cars and met the sales person for the appointment. all is well. Took it for a drive and liked it! Pulled back into the lot to put and the salesman came up to the window and said, just leave it right here, another person wants to test drive it. OK no problem. Got out and he did not ask me if I liked it or not. I said it I liked it and would like to see the other car. He said it was in the shop and unavailable. End of conversation. That's it, no sales pitch, no asking me anything, as the other sales person starting talking to the other customer and helping them out with the car. He handed me his card and said will there be anything else, like he had a lunch date or something and had to go. I guess they don't like selling to old guys with no hair. It was all weird ... and rude. I went to McDonalds afterwards, I was treated so nice, smile, a couple of jokes, just like I would expect. I wish McDonalds sold cars.

BAM

Jul 28, 2015

Buying a user car from them (likely a new car too) would be a very costly mistake. Just read other reviews. I traded in a 2009 535i and bought a 2012 535i from AutoSource and saved $9500 when compared to a similar deal offered by Motorwerks! In fairness, the Motorwerks 2012 535i was certified and had 5000 fewer miles, but still $9500. They get away with this because there is little competition and people get sucked in to the fancy building, big smiles the BMW cache and, clearly, they sell plenty of cars anyway. Confront them with the fact that they are way overpriced and they just smile and lay on the charm - General Manager included. I have to hand it to them, they have perfected the art of getting people to pay way more than they should or have to. My advice: call AutoSource or Poquet and just tell them what you want and they will find you a great deal via auction and give you a much better trade in deal. Done it twice myself with AutoSource.

zachj01

Jun 22, 2015

Very bad service and follow-up. No sense of urgency or anyone taking accountability. Had vehicle in multiple times and told mis-information each time. Entire team dropped the ball. Too many issues to list. No one really acted like they cared about the customer experience. Entire ordeal was communicated to BMWofNA.

Review on Dave Anderson

Apr 9, 2015

David Anderson is a very rude and unprofessional service manager. I believe he got the position of Service Manager a few months ago from a service advisor. I called in wanting to speak to the service manager and it seemed like he didn't want to help me. He had an attitude on the phone, maybe because he is having bad day but he shouldn't take it out on the customer. He raised his voice on me when I asked him a diagnostic question and tried to explain to Dave Anderson what I understand and he kept speaking over me. Terrible service from Dave Anderson in the over 15 years I have been coming to Motorwerks. I live 5 minutes away from Motorwerks but I rather take the extra drive to Minnetonka since the experience I have had with Dave Anderson at Morotweks BMW. I also googled his name and BMW Motorwerks and I have found I am not the first person to have a bad experience with him in the past few weeks.

Laurie S.

Apr 3, 2015

I really had a good experience at your BMW dealership. In February my salesman Leo Guzman really helped me out alot with trying find the right car for me. I test drove four used vehicles because that's what I was looking for. Then he talked with me about what I liked and what I didn't like about each of the cars. He then suggested another car that I should test drive. That last car that I drove ended up being mine! This is my first BMW and I LOVE my new 2011 BMW!!! Ryan Sicora also did a great job with understanding the type of vehicle that was right for me. Your facility is awesome and I felt very comfortable and everything seemed to work out smoothly. I felt that I was in and out of there in a reasonable amount of time. I have also have my car serviced since them and that was a great experience too. It was really nice that you have a manatees to make the customer happy. Thank you so much!

awheeler505

Mar 31, 2015

The new car sales consultant was friendly enough, but not at all transparent when it came to negotiating the terms of lease. There were table-turning questions, trips to see the manager, and a refusal to share the money factor, what my down payment was actually going towards, etc. This was the way car buying was 10 or 20 years ago, but not today and should not be tolerated. I happily leased from a different BMW dealer with a completely different sales experience.

Cleo Jablonski

Mar 7, 2015

I bring my car for service and repairs to Motorwerks Bloomington MN, and I feel very lucky because I was assigned the best customer service specialist at the service department, Nick Krane, he has always demonstrated a high respect and a tailored service to me; he has made every visit to the dealership very easy, fast and enjoyable. He always makes sure that the repairs are done in a timely manner and provides a loaner car which is very well needed for my line of work, he is always thinking ahead of his cients needs. His service is also very informative and educational, which I appreciate very much because I don't know much about cars. Nick Krane is the best BMW service specialist ! Thanks, CJ

jackjunior

Mar 6, 2015

My '07 X3 is now performing like brand new! Paul Weiland takes the car in and gets a thorough diagnosis AND contacts my extended warranty company before he calls me so that I can make the best decision on how to proceed. Totally flexible and accommodating service!! Have needed almost no service on this vehicle (which I bought used from Motorwerks) but when I do need them I remain completely confident in their work. Thank you, Paul!!

Trenthummel

Feb 5, 2015

Mehul Pujara was the gentleman that assisted my wife and i, And made sure we were comfortable the three hours were their. Great service from a detailed car to a full tank of fuel when we left. The customer service i was worried about considering the reviews i have read but i had %110 great experience! With that said i recommend Mehul Pujara At BMW Motorwerks. Keep up the good work!

Amy

Feb 2, 2015

I worked with Clayton Nicholson to purchase a preowned 2012 BMW M3. I enjoyed working with Clayton and he went above and beyond to make sure I was happy with the vehicle. When the vehicle's complicated settings stumped me, he made arrangements for a BMW "Genius" to come to my home to explain the features and even program the garage door opener. I would definitely contact Clayton again for my next vehicle purchase.

Kaiden1uno

Nov 17, 2014

It was my first car purchase and Clayton made it very clear and organized and he was a great guy, not only as a salesman but as a genuine guy. Very happy with my purchase from bmw

Barry Fick

Oct 29, 2014

It went well. Good communication and the job was done well. Transport option is a great feature.

John Theisen

Oct 13, 2014

Paul was very helpful and knowledgable about my car and service needs. I really appreciated his help and insight.

MahiTam

Sep 26, 2014

I was sitting on the waiting area for ride service they provide, but no one bother to tell the driver that he has a person waiting for him. I have to go and ask around for it. The guy name Tony Esnough is the one who made my experience at this dealership worse than what it was. After I demand to be taken home and he forgot to let me know when my car was ready to get picked up. I again had to call and ask what was going on. He really wasted several hours of my Saturday by just not paying attention to his clients.

Nicole Augustinack

Sep 25, 2014

Paul was friendly and helpful. I had a hungry child when I cam for pick up and he gave him a treat from his own personal snacks. Car looked great. Better than expected.

beebbum

Sep 15, 2014

I showed up for appt time was checked in within mins and was on the shuttle for a ride to my location then my car was done at the right time and shuttle picked me up n my car was ready for pick up which went smoothly

TimSch

Sep 9, 2014

The sales person I dealt with was adequate but the finance personnel were awful. Not only did they make me wait about 3 hours, they mislead me about their warranty package and the ease of which it could be cancelled (beware of John Cadle). I knew I shouldn't have trusted them but I figured it was BMW (a Penske owned dealership) dealership and they wouldn't have any need for the shady tactics used by smaller dealerships. I'm afraid I was completely wrong. They were also nice enough to not put on the oil filter incorrectly after an oil change so that it leaked all over my driveway when I got the vehicle home. Thanks guys!!

John Giese

Sep 3, 2014

Very smooth process from car service to shuttle to check out. No hassle. Thank you.

Daphne Breauxsaus

Aug 28, 2014

It was great service from start to finish:) Great shuttle drivers~~~~!!!!! and service techs that explained the service that was done to my vehicle.

Tschoe

Aug 25, 2014

The salesman I dealt with was adequate but their finance department excelled in misleading people and would not help correct a problem they created! Be careful in signing up for any warranties. They promise the world with ease of cancellation if you should decide against it but it doesn't always work out that way. I guess someone has to support Roger Penske's hobbies. Another interesting occurrence was that they didn't properly put on the oil filter when they changed the oil so it leaked all over our driveway in the next couple days after we had it. Thanks guys!!

Tom Grezek

Aug 21, 2014

Although I purchased my Bimmer from Randy a year ago I always drop by to pay my respects for the outstanding job he's done for me in the past. This particular call was to service my wife's Mini Cooper which required some routine preventive mainenance, Nicholas in service met me as if I was an old friend, talked me through each of the service recommendations and even went through extraordinary measures to hunt me down when I disappeared from the waiting area. I had gone upstairs to look at the new 6 series which he offered to pick up half the payment on provided he had use of it half the time. I love the humor. Anyway, someone's doing a great job of picking your staff.

Matthew DuVall

Aug 19, 2014

Fantastic ! HAD SOME SERVICE WORK DONE AND FOUND AN a/c PROBLEM EARL FROM HIS HOSPITAL BED ERRANGED WITH THE SALES MAMAGER TO LOOK INTO HISTORY OF CAR AND FOUND A PROBLEM WITH THE a/c AT TRADE IN. ALL FIXED NO CHARGE. THIS HAPPENED BECAUSE THE STAFF WAS WILLING TO CHECK ALL ANGLES ,WANTING TO FARE TO ALL. great people and great sales staff! CUSTOMER FOR LIFE!!

fpconney

Aug 18, 2014

Paul was very helpful. He was detailed oriented and provided me with a good experience.

Dewey Thorbeck

Aug 15, 2014

Top notch with excellent explanation of service needs regarding brake fluid loss and tail light problem. It was expensive, but needed to be done and Paul was very helpful in explaining options.

Damon Carr

Aug 14, 2014

Paul was very courteous, knowledgeable and attentive. His customer service skills are exlemporary . He is one of the best I've dealt with.

vickysmith

Aug 12, 2014

He was very friendly, knowledgeable of his job. Answers promtly when ask question and excellent service.

Theresa Ward

Aug 6, 2014

Service was excellent and the staff was very curtious, friendly , and effiecient. I would be happy to go back

Lisa Kannenberg

Aug 5, 2014

Great Service !!! I came in for an OIL CHANGE on Saturday, August 2, 2014. Greeting was prompt, professional and welcoming. Brian answered all my questions and even helped me with a floor mat issue that I had. I made the remark to my husband that I was TREATED like a queen at the BMW Service Department.

Charles Schmidt

Jul 31, 2014

The service was great. In my 11 years as a customer of Motorwerks the service has always been outstanding. Paul Weiland, Bud Malin and Ed Traisci have been top notch with my wife and me.

Art Halbardier

Jul 29, 2014

Listened carefully to the report of the issue (the SOS BMW ASSIST button). Warned that diagnosis might not be quick. Also noted poor fit of the sunroof, and that I was due for wiper blade replacement (THANK YOU!!!). I was not aware of either. The repair of the BMW Assist was fairly complicated, required shipping in a replacement part overnight. Car was ready for me by the weekend.

L Ip

Jul 28, 2014

Andrew was wonderful. He was friendly, efficient and explained the situation very well. Moreover, my service (tire puncture repair) was completed before the promised time!

Mike Shea

Jul 22, 2014

Excellent. Paul was great to work with. He kept me fully informed throughout the process.

Dorothy Carbone

Jul 14, 2014

Excellent ! Paul kept me informed about what was going on with my vehicle every few days. Paul was professional & a great service advisor .

Dave Rigazio

Jul 9, 2014

The process went well and was painless. I was greeted promptly when I arrived, comfortable while I waited, and thanked when I left.

Michelle Croteau

Jul 8, 2014

Brought the car in for my air conditioner, which wasn't working. I thought the overall experience was great. Everyone was nice and very attentive.

mkusler

Jul 7, 2014

I had been here on several occasions recently and in the past and received the typical treatment I've come to expect from BMW dealers; Unprofessional with no follow-up. I do not appreciate being judged by the dealer for my own wants, needs, and opinions regarding my next purchase while being told things are my fault for not getting on top of things sooner, which goes back to my first experience of no follow-up.Comments such as this from Dale Stinar, "This program has been available for some time and you could have ordered a vehicle to your specifications. Your decisions have created this situation. Dont blame BMW for the choices you are making in your vehicle search." are directly related to not receiving proper follow-up months earlier. Not to mention BMW doesn't seem to market any of these "Incentive Offers". You only find out about them by coming in and asking questions. I also don't appreciate condescending comments such as this from Dale Stinar, "Really? Saving $1918.69 is inconsequential?" Yes I do find it inconsequential and I don't need to explain why I do, I just do.I get far better treatment when I go in and order a $1500 suit, yet theses dealers act like they can't spend more than a few minutes working a deal in a professional manner as you debate a $65,000 purchase. I will never step foot in this dealership again and quite frankly BMW in general has definitely not lived up to expectations from a customer service issue, which I could go on about in regard to poor design and manufacturing defects which they seem to be OK with. Spend your money elsewhere....

Barb Wieners

Jul 4, 2014

Positive and professional staff that worked hard to gather information and get me on my way to work. Followed-up was as stated.

Jerry Fjerkenstad

Jun 27, 2014

Mr. Weiland was good at explaining what needed to be done, presenting options, giving good advice as to priorities, responding to questions. I felt he was reliable and honest.

mukunda kantamneni

Jun 23, 2014

Paul was very friendly, clear & thorough in explaining services needed to my car and was very prompt in reaching me by e-mail throughout the service process. I'm please with the service!

Mark Marjala

May 30, 2014

I had a slow leak in my tire and needed to go out of town. I was able to get my car in the day after I called. The service was great.

OldElk

May 21, 2014

Though the car was listed online, it was being certified which took approximately 3 weeks. Finally, I received the call saying it was ready. Once arriving, all 4 rims were scratched, the running boards were chalk full of speckled rust, the original floor mats were in vehicle and looked disgusting, and the check engine light was on (because they still hadn't updated the software). Once agreeing to fix all the problems, the finance guy charged me a higher rate (BMW was running a promotion and contacted me afterward). I was told it would only take a day to fix the rims but took several and once it was given back, they looked like the original scratched rims. We tried it again and this time a one day fix took approximately 6 more days to fix appropriately. Finally, the entertainment center didn't work. They forgot to give the remote (doesn't sound like they are thorough when certifying) and once I was given the remote (after being given the wrong remote!) the second one didn't work either. I then went to a competent (different) BMW dealership and the guy immediately asked if MW programmed the controller? It was immediately fixed after it was finally programmed with the correct remote. This saga has been going on for approximately 4 whole weeks. They are a nightmare and don't seem to car enough about selling and servicing pre-owned certified vehicles in my opinion. I'm guessing they prefer to sell a new $100k+ car. Through all my troubles, it has been extremely difficult after the purchase to have most people associated with the dealership to return my calls from management to sales. I have purchased many high-end cars from various dealerships and this is by far the WORST experience EVER!!! My best service comes from McGrath who we purchased and services my wife's car.

Kalaiyappan Meyyappan

Apr 14, 2014

Very good. The service was very timely and the people were very courteous. Thank you.

Marty

Mar 27, 2014

I live 2 1/2 hours away from the dealer and had been talking to the same salesperson for over a week before being able to schedule an appointment and get the time to drive down there and take a look at a black 2004 Prius. They offered to take a refundable deposit from us to hold the car for us, which I said I was willing to do, but the salesman never followed through with doing it. We missed out driving down there the first weekend due to really bad road conditions (snow storm in Minnesota in December). We drove down on the following Saturday, in yet another bad snowstorm. I stayed in contact with the salesperson via email letting him know we were on our way. We got about 1/2 way into our trip and I get a short email from the salesperson simply saying he just sold the car. Wow. Ok. So much for appointments. From my experience, they will just sell to the first person walking in to the showroom and don't care if someone had an appointment to drive 2 1/2 hours (one-way) to see a vehicle.

Mike Tucker

Mar 4, 2014

Fantastic! Paul spent extra time with me to hear my concerns and made sure to investigate and report back on every item. Great experience!

Dave Mutchler

Feb 17, 2014

We are very happy with both the body touch-up and the attention to the battery and electrical problems. So far, everything looks great!

DRH

Feb 15, 2014

Not sure if it was my fault or theirs but the car I was interested in was gone before they contacted me

Jeff Alto

Feb 14, 2014

Great. Polite. Listens. Gave estimates up front. Loaner fine. Personal check out process very nice.

Greg SHerwood

Feb 12, 2014

Rough running engine. Brought in on a Saturday morning - fixed the same day DURING A VERY BUSY TIME.

Rochesterdoc

Feb 8, 2014

After selling the car, there was no customer service. Did not take the time to explain features of the car. Contacting the customer service manager results in phone call when one is busy. Ursula was not interested in returning the call or listen to issues when it is a convenient for the customer. In fact they let the car to be driven out of the lot with very low tire pressure. After couple of phone calls, someone called me back and said that they will have a BMW specialist call back to explain the BMW apps and other features. It is now 4 days and no phone call...Not surprised!! Go to this dealer as they have a big selection. But once you buy the BMW from them...do not expect any of the 'BMW experience'... they are only interested in selling you the car...not to provide customer service!!!

lplin98

Feb 8, 2014

After selling the car, there was no customer service. Did not take the time to explain features of the car. Contacting the customer service manager results in phone call when one is busy. Ursula was not interested in returning the call or listen to issues when it is a convenient for the customer. In fact they let the car to be driven out of the lot with very low tire pressure. Go to this dealer as they have a big selection. But once you buy the BMW from them...do not expect any of the 'BMW experience'... they are only interested in selling you the car...not to provide customer service!!!

BMW Enthusiast

Feb 5, 2014

This dealership is so incompetent, so unprofessional and so unapologetic, that it pains me to dedicate the time to a lengthy summary of my horrendous experience. They arent worth it. As a BMW advocate growing up in a family with an X5 and a Z8 in the garage as I type, I was excited to help my girlfriend purchase her 1st vehicle at Motorwerks. Highlights include: Completely disregarding an appointment made 10 days in advance to accommodate a one-way flight ticket to purchase the car Salespeople at the front entrance in front of customers actively complaining about another seller stealing ups Blatantly (accidentally) changing financing rates when we were there to close the deal. Pretending to not know if BMW had any financing incentives on X3s in place (on the last day of the month when such incentives would be emblazoned in the head of the finance team) Wasting our time with a laundry list of service packages for her to consideruntil I interrupted and asked if a car of her mileage was eligible. The response, Oh, I never looked at the mileage. It was not eligible...and he didnt take the time to look. After waiting hours to for the privilege of purchasing a vehicle form them, we finally got called into the office to complete the transaction and give them moneyonly to find out they pulled the wrong couple in. They promptly asked us to leave the office and continue to wait. This ultimately led to a 4am arrival at my ultimate destination. When voicing complaints including (but not limited to) the above, the salespersons empathetic response was a lot of this wasnt really our fault. This dealership is a disgrace to the automotive industry and an embarrassment to the Roger Penske brand. I am currently in the market for a new car and could not believe that the BMW with the EXACT specifications Im looking for resides at Motorwerks BMW. Sadly, I would rather drive a Radio Flyer wagon to work than give this dealership my business. Sorry, Mr. Penske.

Asya Ozdemir

Jan 27, 2014

My experience at this BMW is always a good one. Everyone is very friendly and kind.

markjesh

Jan 23, 2014

Excellent as always. I really enjoy working with Paul. I have every confidence in him that he will help me choose the right solution to what brought me in for service.

Minh Pham

Jan 17, 2014

I'm happy. I was able to have a rental car so I didn't miss much work due to not having a car.

Bruce Rovner

Jan 9, 2014

Great. The 3M clear shield was installed on time and very nicely done. The courtesy shuttle was easy to use and right on time.

Eric Graber

Jan 8, 2014

Dead Battery. Paul made every effort to contact me and made arrangements personally for my car to be towed to Motorwerks. This was particularly impressive given how busy the towing companies were during this extreme cold weather.

Kristi Famodu

Dec 12, 2013

Paul was very helpful and friendly. He kept me informed and updated on the progress of my X3, which was very much appreciated!

Jncc

Dec 4, 2013

Andrew was great and very courteous. He explained in detail what was done to the car.

Judy Smith

Dec 2, 2013

Very friendly and professional and timely and helpful, I felt well attended and proud to be a Mini owner.

Jerin McRath

Nov 29, 2013

I needed brakes and rotors even though no warning lights came on. Paul was able to service my car quickly on a very busy day. Thank you, Paul!

Kathy Victor

Nov 27, 2013

I was extremely pleased with the service at Motorwerks BMW. The team was knowledgeable, extremely professional, helpful and exceeded my expectations.

Leslie Burns

Nov 25, 2013

Paul was fantastic. He exceeded all our expectations and went beyond to make the experience a world class one.

Dan Dokken

Nov 18, 2013

As expected, Mr. Weiland provided me with an outstanding service experience. I've had this particular BMW serviced at 6 different dealerships (2 in Minnesota and 4 in Florida -- it's just too bad that the overall car reliability/car ownership experience doesn't come anywhere close to matching the performance of the Minneapolis service experience) and have always had outstanding service experiences at the Minneapolis dealership.

Ursula

Nov 15, 2013

Fantastic, best experience with serving a BMW. Service writer Paul was prompt & genuine with his communications. Tech, Jeff Murphy, was stellar in troubleshooting, repairing then verifying the repairs. Even the cleaning was well done. Great team werk Motorwerks! Thank you!

David Dana

Nov 14, 2013

Service was very good. I was greeted promptly and did not have to wait long for the loaner. John clearly explained what service was required.

Robert Monson

Nov 13, 2013

Excellent service. John goes well out of his way to make sure he gets the best service for my vehicle, and he acts like a true partner with his customers.

Scott Ritter

Nov 12, 2013

Greeted promptly, felt like a valued customer. Service wait seemed very short. Facility clean as always, parts counter/cashier very nice and easy to work with.

Lisa Hertaus

Nov 11, 2013

My experience was awesome. Paul arranged for a loaner car which happened to be a 2013 X5, (very nice) and when we learned the repairs were going to be a little more extensive he offered to let us keep the loaner car overnight even though he knew we were driving to Duluth that evening. Very professional, no surprises on the bill and everyone was friendly and courteous.

Happy Customer

Nov 6, 2013

I needed to have my car programmed for the intelligent shut off feature. As it was explained to me over the phone, they made it seem like it would take all day. Dave went above and beyond to ensure that my vehicle was not only done in time, but completed in only two hours. On top of that, he provided me with coffee and fresh doughnuts while I waited. I will continue to bring all of my 4 vehicles back to Motorwerks BMW because of the service I was provided today by Dave.

Robert Olsen

Nov 5, 2013

Everything went well. Service completed sooner than predicted. Shuttle to and form MOA went well. Kids found the Toyota shuttle from BMW dealership funny.

Kym Clark

Nov 1, 2013

Excellent service and communication. Also appreciate the curtesy shuttle and Starbucks!

Martina Sagayam

Oct 31, 2013

In one word, phenomenal. Rick was outstanding in every aspect; he was professional, attentive, thorough, and he inspired complete trust. Every experience I've had at Motorwerks, both with the servicing of the vehicle and the staff is always consistently dependable. Please continue to maintain these amazing service levels.

Steve Bowen

Oct 30, 2013

I dropped off my Z4 for an oil change. The service was completed as expected. The car was washed and looked great. I appreciate that I could drop it off on a Sunday, and since I was travelling the car was stored inside until I returned on Wednesday. Thanks for the great service.

Rick Suddendorf

Oct 28, 2013

John is fantastic! I called another service advisor to get my OEM battery programed to the car and was told they would need my car for 1/2 day. I called John and he said it could be done while I wait. I have worked with other service advisors and every one of them tries to upsell repairs that are very minor (this is why I dont go to Mtka BMW). John is a straight shooter and because of him you have my business.

Bill Travis

Oct 25, 2013

Excellent, as always. I appreciate access to a loaner and your knowledgeable and communicative service reps. Rick was terrific. Thanks.

Darian Hala

Oct 24, 2013

Absolutely tremendous service! Could not be happier! The customer lounge area is a huge plus for me (flat screens, starbucks and fruit)

Cory Sparks

Oct 23, 2013

It began Monday morning by a pleasant greeting from Paul. We reviewed the standard service request and discussed in great detail the specifics regarding the wheel and tire balance process to eliminate the noticeable wobble in my steering wheel. I had a short wait for the loaner vehicle and during that time I grabbed a coffee. I was then greeted by David who escorted me to the loaner where we inspected the vehicle before exiting in just under 25 minutes. Efficient, well-structured process with professional representation.

Doris Pajala

Oct 22, 2013

Prompt - as always. This is the 2nd automobile I purchased from Motorwerks and I have highly recommended them to other people

Jeremy Wolfsteller

Oct 21, 2013

Great job keeping me informed on the progress of my vehicle and the estimated time that it would be ready for pick up.

Rachel Henely

Oct 18, 2013

I arrived early and was immediately assisted. Paul explained the work to be done and all of the associated costs. It was a very good experience.

Dennis Longnecker

Oct 17, 2013

Service was thorough and handled very professionally. Service done on time and within expected cost.

Nancy Merritt

Oct 16, 2013

Had some issues w hood latches and passenger seat motor. Received options for schedule as I was going in business travel and was able to have a courtesy ride from my home when I returned to pick it up. Keith, your driver is fabulous!

Roop Alladi

Oct 15, 2013

It was very satisfactory. I was notified on some requirements way up front which could have been disastrous for me if it was not looked at especially when winter is around the corner.

Russell Huffer

Oct 14, 2013

Excellent Got me right in, gave me a loner, kept me informed on service progress and completion.

David Collins

Oct 11, 2013

Excellent! Everyone works hard to do a professional job of making sure that the customer is taken care of.

Keith Smith

Oct 10, 2013

Routine visit with car. Including oil change and also had wipers replaced and the other mileage check items mini completes

paula rivers

Oct 9, 2013

John provide exceptional customer service. However, I am very disappointed with the quality of repair. The passenger seat cover was replaced due to a bad sensor. The new leather cover is loose and wrinkled. I was told that's just the way it is and it will get tighter over time. It looks really bad. I feel that this will have a negative impact on the value of my vehicle when resold or traded. Otherwise the experience was very good.

janelle.plaisted

Oct 8, 2013

Great, always friendly personel. Very thorough and the communication was great too. I love coming here for service-

serban dronca

Oct 7, 2013

excellent customer service. very pleased with the technical service. i will certainly use the service again.

John Fisch

Oct 4, 2013

Service was fast and ahead of schedule. Nic was pleasant and courteous. Fresh fruit was appreciated. Thanks

Kelly Bougalus

Oct 3, 2013

Rick is outstanding. He takes care of all my needs & keeps me informed on my vehicles progress. Your company is lucky to have such an employee!

burriscraig

Oct 3, 2013

Clayton Nicholson did a great job and I would go back in a second. The dealership is great looking and all the staff was friendly.

Den

Oct 2, 2013

I thought the service was excellent. Took the time to check and fix things that were wrong with my car that I didn't know about. Called me first before running it through my extended warranty company. Fixed two leaks and it didn't cost me anything more then what I originally signed up for

Tracy Karasch

Oct 2, 2013

Wonderful! Everyone I had contact with was great. This was my first visit to the dealership after purchasing my vehicle last December and all went very well. You have a super team of people working at your facility.

Steve Sanders

Oct 1, 2013

It was excellent, friendly and knowledge about the BMW and what service it needed. Thanks

Michael McGowan

Sep 30, 2013

Excellent. Although it took two weeks, the staff stayed on the problem until it was repaired. I appreciate the thoroughness.

Bruce Killam

Sep 27, 2013

I very much liked the way that Jim kept me in the loop about the status of my vehicle.

Tam Ngo

Sep 24, 2013

Nic is an acceptional serviceman, he's courteous, professional, and he cares. I enjoyed my time waiting in the lobby w/ beverages provided. Thanks Nic

Jeff Hurinenko

Sep 23, 2013

Excellent all the around. efficient checkin, very automated, and pickup exceeded my expectation - washed car, inside and out

Rao Gutta

Sep 20, 2013

Very good. Excellent service. However wait time for check in the vehicle took more then 45 Minutes.

Tim Pollock

Sep 19, 2013

Steve was great he called to let me know everything he found wrong with my car & also worked with the warranty people on the other end. Great service Thanks

akakevinmurphy

Sep 18, 2013

About a year ago, I bought a low mileage used BMW 645 from Motorwerks. I bought it sight unseen off their website. I talked to Craig Schow and he assured me it was in great shape. I know buying a used car is "Buyer Beware" so when the car arrived and had a couple of problems I did not bother to contact Motorwerks. But later I received an e-mail from Craig and asked for his help in retrieving the service records so I could xxxxx the problem. Never heard from him. Waited. Got another spam e-mail from him. But never a response to my simple request for the cars records. My experience is, so long as you are buying, you are treated well by Craig Schow and his team at Motorwerks.

Julianne Rantala

Sep 17, 2013

Craig was fun and congenial -- fun to work with. He worked hard to close the deal to my satisfaction.

Ed Heil

Sep 13, 2013

Excellent experience. Brought in my car for a recall item and it was handled in a shorter time span than expected. Service was impeccable.

James Frischmann

Sep 12, 2013

People were great but i wish they would have found the issue the first time i brought my car in.

BILL WILSON

Sep 10, 2013

I spoke with both Spencer and then Steve Youngs. Steve handled the sticky situation that my customer was put into with ease and confidence. Great communication and laid back personality were very much appreciated. He kept in touch and updated me on a regular basis. I was very happy with the service and will gladly recommend the dealership to any other potential customers that are in need. Big thanks again to Steve and the whole crew, techs included! Bill Wilson / Miller Lincoln Nissan Service Deptartment

Robert Klefsaas

Sep 6, 2013

tucker did and very fine job of getting me in on a sat late in the day with a tire problem that could not wait. Excellent Job!!!

Russell Huffer

Sep 5, 2013

Oil change, standard service They did a great job of washing the inside and out of the car He explained also how they reset the service alerts

Richard Beens

Sep 3, 2013

Excellent, as usual. The service representative was efficient and helpful. The work was completed quickly and he fully explained what had been done. He also cautioned me on some possible future problems and their potential costs.

David Katz

Aug 29, 2013

Excellent service, even though I purchased a used Audi, Craig , your finance department and all staff treated me as if I purchased a brand new BMW.

William Hague

Aug 27, 2013

Steve was terrific. He advised me against an unneeded oil change, then had the service tech make an inspection and diagnosis, and we formulated a plan for a future repair upon return from my upcoming driving trip.

xokue

Aug 25, 2013

I purchased a CPO 7 series from Motorwerks many yrs ago but my second experience was very poor... Sales person was too arrogant and showed little interest when customer is dressed in non-business attire. Picked up a 2013 535i from Twin Cities BMW instead.. My second car with Matt Liebig.. Happy Customer and would buy again

Brett Anderson

Aug 22, 2013

I thought the service was excellent. Took the time to check and fix things that were wrong with my car that I didn't know about. Called me first before running it through my extended warranty company. Fixed two leaks and it didn't cost me anything more then what I originally signed up for

Sally Schmidt

Aug 20, 2013

Excellent. I was told it would be 90 minutes and it was less than an hour.

CRAIG COCHENOUR

Aug 15, 2013

EXCELLENT! MOTORWERKS BMW FIXED MY X5 CORRECTLY THE FIRST VISIT. SWEET! PAUL AND HIS TEAM DID A GREAT JOB

Robert Mossinghoff

Aug 13, 2013

I was looking for my first M3 and talking with Craig became like old friends He put the car in the conduction I was looking for and delivered what he said he would, I have bought 24 cars for another dealer and I felt like I was with them again, this will not be my last purchase at Motorwerks

Jane Crosson

Jul 23, 2013

Great. The service department was very accommodating when I arrived. Paul was very good about making sure I understood the needed parts and amount of time it would take.

Susan Kelly

Jul 18, 2013

Nic was assuring that my car would receive great service. He asked several times if I had further questions. He followed up to let me know when to bring the car in next. I would call on him next to schedule an appt. happy new year

Coralie Hunter

Jul 16, 2013

Steven was helpful, courteous, listened to my preference to have the auto by the end of the day and was able to meet that expectation.

DontPissMeOff

Jul 12, 2013

If I am paying for a premium brand, I expect premium service. No need to wait on me hand-and-feet, but if I ask a question about the transaction, I would like an answer within 24 hours. No response? Then don't expect me to buy a car from you.I have been casually looking for a new car for over a year now. I am a qualified buyer. The premium brand shops (Audi and BMW) have both failed in the customer service department. Nissan provided superior service although I didn't purchase from them. Sales & service represents the brand. When you give crappy service, the brand -- although great engineered vehicle -- can also be tarnished. What happened to Customer Service 101?! The more "mature" (aka older) sales people are worse than the younger generation. There is also a definite difference between male and female sales people. As much as I liked the car, I didn't appreciate the subpar service. So no deal for me or the sales guy. Not sorry, buddy.

Celeste Chanthalakeo

Jul 11, 2013

The customer service was awesome and definitely will be using their services in the future.

Ready buyer

Jul 5, 2013

Arrived at the dealership, excited and ready to find my favorite. Waited for 20 minutes with no help. Lack of courtesy and waste of my time.

Woopland

Jul 5, 2013

I visited the dealer after work expecting a great sales interaction/experience. But I only found myself standing with no help for good 20 minutes or so. I asked for help a few times but no one came to shake my hand, although there a lot of employees roaming around me. Like other reviews said, does this dealership judge people by their appearance?

Maureen Hines

Jun 25, 2013

My car was due for scheduled maintaince and new tires. Steve was able to provide a buy three, get one free tire special. Feels great driving with the new tires.

Nmechelke

Jun 18, 2013

Great Steve was friendly and up front about what was going on. Fast service getting my loaner as well

Greg Sotebeer

Jun 6, 2013

Excellent Service as always. Steve handled my issues quickly and completely. I even spoke to my sales rep and found a car for my daughter.

Michael Fox

Jun 4, 2013

Very prompt, efficient, and friendly. Paul was very attentive to my needs, and was able to specifically advise me on the nature of the repair, and the approx. time for the repair. Was able to get in and out with very little wait.

John Thoreson

May 30, 2013

Great as usual! I dropped it off a day early at a very busy time. Service people were running to get things Donne and keep everyone happy.

Anthony Williams

May 28, 2013

Simply Awesome, Steve is a Rock Star, he served me very well. I love the service he provided me.

Cal Clutterbuck

May 23, 2013

Steve was very accommodating during what looked to be a hectic morning at the shop. Got me set up in no time with a loaner and I was on my way. Great job

greg tovsen

May 21, 2013

you were on time, curtious, and went out of your way with the extra help I needed for the older car. Thanks for the loner.

Michael Merritt

May 14, 2013

Fantastic. Paul was great and so was the gentleman who got the loaner car ready to go for me.

Rhonda Potter

May 9, 2013

Efficient, timely and orderly!!! Just didn't like the loaner car! Everyone was nice and friendly.

Mike Douglas

May 7, 2013

very good. John took great care of me and the car was done when promised.

Vern Craven

May 3, 2013

Excellent, prompt service provided by friendly and accommodating employees. All around goo experience. I appreciated the loaner car

Dan Zydowicz

Apr 30, 2013

The service was excellent and everything about it was handled in a courteous, professional manner. I had not had my BMW in for quite a while and discovered that there was a lot more than "routine maintenance" involved. This was the first time I paid out of pocket in the 4 years I owned the vehicle, so I learned the value of the service warranty.

Luke Frandrup

Apr 25, 2013

Paul Weiland was great. Professional, friendly etc. Never fun to have to bring your car in to the shop, but the staff made it easy.

madonna schmitz

Apr 23, 2013

Scheduled a 30 K check up, car was brought in and out within the 90 minute suggested period of time. No issues, no problems.. was warmly greeted and was very satisfied with entire experience.

Randall Johnson

Apr 18, 2013

Outstanding, as usual. The staff always makes you feel like you are a priority. The followup is great, and the ride back home was prompt and on-time.

Diane Demichele

Apr 16, 2013

Very good service, quite happy. I love bring my car to motowerks, the staff is truly great all very curtious

Bob Westlake

Apr 11, 2013

Check-in was very quick given tha amount of vehicles being dropped off. Pick up was also fairly quick as well

Fritz Wrazidlo

Apr 9, 2013

Great, Tucker made sure that all our questions were answered and that all service would be up to date.

Fred Yekaldo

Apr 4, 2013

Excellent. Thorough assessment and completion of work...........................

Chris Friend

Apr 2, 2013

Paul is a knowledgeable and customer-focused representative. I always ask for him. Everyone has been great but extra props for Paul!

Tom Exley

Mar 28, 2013

Ths service and environment was excellent. Paul did an excellent job keeping me informed on the status of my vehicke repail.

Richard Huston

Mar 26, 2013

By far the best service I have ever had from any car dealer in 20 years...............................

Vern Barber

Mar 21, 2013

Excellent as always, always enjoy working with John. The vehicle was ready before I expected but I was in Eau Claire and couldn't return the loaner till two days later. No problem, said John.

ken bjorklund

Mar 19, 2013

everything went as planned-good service-they basically want get your car fixed and get you on your way

Tom G

Mar 14, 2013

Schedule maitenance was done and Nick was great to work with. He was very personable and explained in detail what was done.

Grant Gamble

Mar 12, 2013

Great experience. Had my car shipped from Florida to MSP. Upon arrival I noticed it was running rough and looked up the nearest BMW dealer to see if they could help. I'm just moving up here and had no clue where to go. They got me immediately in, even though they were busy, got me diagnosed quickly, and got me out the door with a loaner. John called that afternoon with an update and followed up the next morning as promised. Everyone was friendly, professional and quick. The service people even replaced my carpet mats with the new rubber mats I picked up in the parts department. I'm working in Duluth, but will take the time to have them do ongoing service on the vehicle.

greg beinlich

Mar 7, 2013

Great! Very professional, timely service and a very nice loaner car until mine was ready

Jerry Brown

Mar 5, 2013

Check engin light was on when I brought my X3 to have them check it out. Found problem quickly and it was covered under my extended warranty.

Tau Watts

Feb 28, 2013

John is my Adviser, he always makes me feel appreciated. There was a recent tragedy with an employee from Motorwerks and everyone was pretty down, and he let me know what happened and i felt like i was a part of the BMW family. Hes a great service adviser and as long as he is there, so shall i be. 6-over and above excellence

Brian Belski

Feb 26, 2013

Awesome; very timely and informative. Steve and the entire service team are always a delight to deal with

Nanine Swift

Feb 22, 2013

Excellent care and attention. Dealership is always clean and everyone is pleasant. I feel well taken care of.

Tom Schmelz

Feb 21, 2013

Great communications and service. Steven was very informative about my repairs and the process of ordering parts.

Russ Wargin

Feb 19, 2013

Excellent. Had to wait almost 2 weeks for parts but very happy with how car is running. Well worth the wait.

Barbara Snyder

Feb 12, 2013

John was very accommodating and took really good care of me/my vehicle. I appreciate it.

Scott Fortier

Feb 5, 2013

I appreciated being able to discuss all problems with the car, prioritize, and get an honest opinion as to what needs to be fixed.

landstrasse36

Feb 1, 2013

Absolutely absurd policies. Extremely expensive and unhelpful. Poor customer service, and predatory loans. Avoid this dealership at all costs unless you want to deal with misery.

Fred

Jan 29, 2013

My car buying experience at Motorwerks was very plesant and low stress. Leo Guzman made us feel at ease and provided many options before we purchased. Your finance options were outstanding and allowed me to get into the car I really wanted.

Tracie

Jan 22, 2013

Excellent from drop off to pick up. Grateful even before turning over the keys.. As in checking in I was helped by the service floor member that assisted me set up the spare key activation for the seat and locks ..my current key had been older and cracked.Brake pad indicater came on the dash, is what had brought me in. I wasnt a surprise to me because Paul as my advisor had mentioned my pads might need some attention, at my last visit to the service center for an oil change. Very grateful for the attention and communications Paul had given my service visits, on both my current and previous BMW. Paul also made sure to use my 10% discount card on parts. Grateful. As well to comment on the other Service Team members at Moterwerks Bloomington yesterday, as things often unexpectedly happened, I and several other customers witnessed a challenge to communication for the Moterwerks customer service desk team. It seemed as the two way radios were not functioning, in the middle of a late afternoon pick up time. Everyone one that team and the advisors shined amongs the chaos !

Jay C

Jan 17, 2013

It was easy and painless. The staff was very nice and helpful to work with.

Mike Honcho

Jan 11, 2013

Skipping to the heart of the matter, I had a deal for a new 2013 BMW M3 with Tom. After it took longer than it should have to send me the credit app, I should known something wasn't right. Of course, he wanted my deposit right away. Anyway, I sent in my the app and waited. With no contact, I had to call back (maybe I emailed) and see how things were going. This was the following day. And Tom said, oh, all looks good and you were approved, I just need to figure out the NC taxes and registration. Of course, I had already told him the tax rate, but ok, no problem. I asked for numbers and or paper work and he said he would get it to me on Monday. Since this was a Saturday, I had to wait until Monday. Ok, makes sense. On Monday, I waited and then finally emailed Tom to ask what is going on. He said they were still working on it, but would now get the paperwork out Wednesday since Tuesday was New Years Day. Still no numbers or anything, but ok. On Wednesday, I emailed to find out it the paperwork had been sent and received an email reply, mind you, no phone call, that the car had been hit by another costumer in the parking lot. Of course, I was furious at this point and told Tom to forget the deal and refund my money ASAP. Additionally, I call the GM, Bob, who knew nothing about my deal or the fact that a customer hit a car in his dealership lot. Seems like an important event that he should know about, but I guess not. I also requested a refund, which he stated they would do. Of course, after trying to retain my business.I spoke with a friend who has purchased numerous vehicles and was helping my find a car and he stated something didn't sound right. I agreed, stating the the website, the car is obviously on the second floor and is visible on their Facebook page. So, he called to inquire about the car and spoke with a different salesman who stated the car was there, but had a sold sign on it. He then asked for this person, Art, to confirm if he physically saw this or if he heard it was sold. Art replied that the car is on their second floor, with a sold tag and he physically went up and checked.So, how did a car that was still on the second floor get hit by a customer in the parking lot? They only had one M3 which was confirmed by more than one person, so there couldn't be a mistake as to which car was "hit". Maybe the customer was doing doughnuts on the second floor and hit my M3. Who knows.Point is, someone was lying and that not the kind of dealership I want to deal with or recommend anyone else deal with. And the kicker to the whole thing is that Tom never ran my credit for the approval. I have recently purchased another, for an even better deal. And when I looked at my credit report, nothing from BMW or anything around the time I sent in my report was on there. What a piece of work. Do yourselves a favor and stay far, far away from this sleazy dealership.

Robert B

Jan 10, 2013

The work was done well, and Mr. Youngs was very responsive to my changing of the work order on the fly. Mr. Youngs is a major asset to Motorwerks. He is the most knowledgable and professional service advisor I have worked with anywhere, and is the reason I come to Motorwerks rather than BMW of Minnetonka. Robert Bergstrom

Scott Fier

Jan 4, 2013

Leo was very helpful. I ordered my car and was waiting for shipment from Germany. He made sure to give me timely updates on the status of my car so I knew when it would be in. He was very helpful and I would definitely go back to him in the future when purchasing a car.

Sage

Dec 27, 2012

It was great Craig Schow really picked up on what I was looking for and steered me to the right vehicle. I ended up with a Mini Cooper Clubman and had the best test ride in my life with him behind the wheel. He really knows that car through and through.

Christian O

Dec 20, 2012

Excellent! Everything was perfect. Earl demonstrated excellence in customer service and was very knowledgeable. Any issue I had was immediately resolved.

Jeremy R

Dec 12, 2012

We love the Minni Cooper we bought, and were very pleased with all the help we received, thanks for the Great service!

Ed and Lori Stiles

Dec 10, 2012

This is the best experience we've had buying a car. Matt was extremely helpful in finding exactly the pre-owned vehicle we wanted, and was a pleasure to work with. No high pressure or attempt to sell us something we didn't want. We didn't have the title to the car we traded because the title was in another city. Motorwerks solved this problem for us, as well as completing all the paperwork for licensing out of state. The whole process could not have been easier.

Wildlife

Dec 6, 2012

Very friendly and help full salesman. No problems after purchase but they would stand behind the auto if there were.

Derc Teschler

Nov 27, 2012

I dropped my car off for an oil change and a check engine light. I wasn't called that day as promised, so I showed up to get a loaner car. When I got home I was called by the adviser to let me know they found the oil leak I brought it in for. The thing is, I didn't bring it in for an oil leak, nor does my car leak oil. I was told there was a crushed oil pan and the repair would be over $1,200. I called the dealership the next morning to let them know I?d be coming to inspect the so-called damage, and they told me that now only the oil pan needed to be fixed for $750. Upon showing up back at the dealership the next morning and inspecting it, I found that there was NOT a crushed oil pan, and they conveniently replaced some of the other parts under 'warranty'. I was blatantly lied to about the oil pan, more than likely to take advantage of me by replacing something that did NOT need to be replaced. After I called out the adviser on the lie, he and the tech backpedaled about the repair and told me now that it wasn't necessary. Service is included with my lease, but I will NOT be purchasing or servicing again at this dealership. EVER. I understand up selling, and finding other things wrong with the vehicle, but telling the customer a downright lie is not appreciated.

Cliff

Nov 20, 2012

Leo was excellent. He is genuinely concerned for my needs and making sure the process went as smooth and quick as possible.

carol bowe

Nov 14, 2012

Leo has been the most amazing salesperson! Wonderful follow-up and always happy to answer questions. We could not be happier with our experience at Bloomington Motorwerks.

Juan Colon

Nov 6, 2012

Everthing was perfect. He take the time to explain all about the car and keep me happy with the deal. That is the kind of salesman we need. Leo,Thank you for you help.I will go bring customers to you. Thanks.

Mark Job

Nov 1, 2012

Leo is simply the best. He listens to my needs. He always provides to me the customer service I expect. Leo is the only car sales person I would ever recommend to anyone. Everyone else has no chance. He always remembers me or my wife. THANK YOU LEO!!!

aberner

Nov 1, 2012

Great dealership. Courteous and very knowledgeable staff. It is truly museum of BMW. The best inventory in Minnesota. I am thanking Motorwerks BMW for an excellent shopping experience.

Ryan Hansen

Oct 30, 2012

This is now the 2nd BMW I have purchased from Leo. He is the best rep I have ever worked with. He goes the extra mile to make sure I'm happy and he's helped me with numerous requests even after the purchase. I've recommended him to a few others and one has even purchased a vehicle from him and feels the same way. I will continue to purchase vehicles from Leo as long as I'm in the market!

Kevin Bury

Oct 25, 2012

Earl was very helpful in answering all of my questions regarding the Mercedes S55 even sending me pictures of the car. He was always courteous when we spoke on the phone and prompt about returning my calls.

JoanMeyerson

Oct 18, 2012

Working with Randy was what made the deal happen - Several months ago my sister contacted Randy first in regards to trading in a vehicle - He was very helpful - but for various reasons we decided to sell directly to a company up north where the vehicle was garaged.So this all started with Maybe me wanting a BMW Convertible and my main residence is in Fl - so my sister was doing a lot of leg work for me - but I was in no rush and really didn't even need to buy a car. However, Randy was told exactly what I was interested in and how much money I was willing to spend.Which brings us to Randy's follow up - Outstanding, not only just to keep in touch with my sister on current inventory - but he had a way of never talking above us new "rookies" into the BMW world - Always making us feel like he truly appreciated our inquiries and just reminded us he was there if needed. Thus, a happy ending - when he reached out to us on a vehicle he believed I would like and could afford. Colleen Thompson (my sister) and I Joan Meyerson give Randy an A

Michael Ernst

Oct 15, 2012

Great! Great service, all questions answered, perfect automobile purchased, will be back in the future! Thanks!

Aaron Swenson

Oct 12, 2012

Duane was great. He allowed me to test drive different models at my leisure before making my purchase. He was helpful throughout the process. Duane K will definitely be the guy I;m buying my next BMW with.

Mark Schultze

Oct 12, 2012

Amy was cheerful, eager and definitely knowledgeable about the Mini product. The Cooper was a surprise graduation gift for our son, and Amy took extra time to help him become familiar with the car after delivery.

Steve W.

Oct 10, 2012

I used to be the poor college kid who would drive around the Motorworks lot just dreaming of buying a BMW one day. It's been a goal of mine for 10 years. I just got all my stuff together and it was finally time to get the car. I looked online a bit to narrow my choices. I found one i thought I would like. Test drove her, but realized i was looking for more. We were able to look around a bit and found a complete gem hidden upstairs somewhere in the corner. I ended up getting a 355 with everything I wanted in it! It's the best thing ever! Randy was the bomb, I spoke with him on the phone before i got there and was already pumped. As you can imagine I was really excited, and he definately shared the excitement with me. He knew everything about the cars and was actually super fun to hag out with and test drive the cars with. I was a bit worried about how everything was going to go financing and different things like that because i have never bought a car before. After test driving "THE CAR" i asked him, "Hey, what are the chances I get to drive this home today?" and he said, "Probably around 100%" From right there, I laughed at first but was much less worried and very excited. The financing went great, I was actually willing to even make a larger down payment if needed but everything went well. I am super satisfied with how everything went at the dealership. BMW's are super cars, and you guys got a super staff there at BMW Motorworks in Bloomington, MN. As far as Randy Trochman goes, You guys need to give this guy an award or something! It was a dream purchase for me, Sort of like a dream come true. And he made it happen for me in a fun and exciting way just like I wanted! I can't wait to buy my Next One!

Multiple BMW owner

Oct 8, 2012

Annoying, Inappropriate, Unprofessional Internet use. Not interested in visiting their facility because of this.

Calvin28

Oct 3, 2012

Horrible experience!! Their sales department is OK. However, the service department is terrible. Dealer never resolved the issues with my car. Not the most courteous service personnel. I strongly suggest you try the two other BMW dealers in Minnesota. Bigger doesn't always mean better!

Drexel82

Aug 31, 2012

I took my vehicle to Motorwerks as a result of a failure with my braking system that nearly caused an accident. This dealership was the closest dealer at the time of the incident. The service advisor test drove the vehicle and noticed the problem. He returned with his manager about half an hour later to tell me the vehicle was not safe to drive. Despite the saftey issues, the service manager said Motorwerks would not repair my vehicle and asked if I wanted my BMW towed to an independent repair shop. I told the service manager that my car still has BMW warranty and I would need to have the repairs done at a BMW dealer if the defective part is to be covered under warranty. I then called BMW North America and the head of BMW customer relations called the service manager about the situation. The service manager still declined to work on the vehicle. BMW North America then arranged for a loaner vehicle and towed my vehicle to another dealer who performed the repairs. I am dissapointed that Motorwerks would not repair the vehicle despite confirming the vehicle was not safe to drive.

jfecht

Aug 20, 2012

I first started o work with Charlie on finding a Mini, he was very knowledgable, and I could easily relate to him. Loved the personalized attention and past owner recognition at this dealership. After working with Charlie, I moved to Dale whom I lease a 2011 535 from last year. Dale's constant attention to detail, dedication to the account (follow ups) , and persoanlized buying experience would make me want to come back for another car without even batting an eye.

ldooley

Aug 15, 2012

We received the most outstanding customer service from NIC KRANE,Fast Service Advisor! He exceeded our expectations! He represent BMW the way it should be!

Car shopper

Aug 13, 2012

It was great. Dwaine provided a lot of info that helped us make our purchase.

BMW fan

Aug 11, 2012

Beware: Motorwerks has been showing a high end car on their website that was actually sold. It is a 2012 BMW 335i, blue, with M Sport Package and many options, stock # E745641. The car has been advertised on their website and cars.com for several months. As of today, August 11, 2012, the car is still showing, but is not available.

gjgconsult

Aug 6, 2012

John did a great job keeping in touch to let me know what they found and what was being done. Got my car when promised. Excellent service.

BDH2

Aug 4, 2012

Really impressed with the service staff to make sure work was done properly and I was satisfied. even the comment to make sure I helped my self to a fresh peach in the waiting room because they were really good was genuine. After using Moterwerks service for about 1 year - I am confident trusting them with my 3-series. Still under extended warranty and service so no comment on pricing (but the $70 synthetic oil/filter change seems very reasonable).

sruebmccarthy

Jul 24, 2012

This was our first time at Motorwerks BMW. We walked in the door and were greeted right away. We were introduced to Art and we told him we were looking for a nice, safe car for our daughter to drive. He helped us find a car that we liked and went the extra mile to make sure it was clean on the inside and sparkled on the outside. We really appreciated how upfront Art was with us and we would definitely see him again for our next car purchase.

cgdem

Jul 23, 2012

I worked with a different sales person the first time I leased a BMW from Motorwerks and had a good experience. I was disappointed that he left but was very pleasantly surprised at how much better my experience was this time with Dylan. He is very easy to work with and didn't make me feel uncomfortable when I had special requests. I am very hopeful to work with Dylan again on my next transaction.

kgem

Jul 23, 2012

I just recently purchased my first MINI. Clayton Nicholson was extremely helpful/knowledgeable during the entire buying process at the dealership and even after I left by checking in with me a few days and weeks later to see if I had any follow up questions or issues. I am very happy with my purchase and would recommend not only purchasing a car here but working with Clayton.

ronwalz

Jul 20, 2012

I called in at least one week prior to setup a appointment, arrived at the dealership and explained the problem, then I waited for almost 45 minuts to a hour for the shuttle, the wait is not the proble because I appreciate the shuttle but no one ever came out and informed me of where the shuttle was untill I had to ask. Then that day I had to call to find out the status of my vehicle which was around 3:00 pm finding out they just started on it, why do I make a appointment for ? Found out that it wont be done now I have to scrammble to find transportation, I work in St Paul and live in Brooklyn Park, this put me in a bad spot but I worked it out, next day same thing car wasnt done untill 4:00 pm and I was suppose to be in Coon Rapdids at 6:30, this wasnt going to happen I havent even been picked up , so once again I had to rearrnge my schedule, shuttle arrived at 4:45 and we proceeded to Motorworks, arrived and went to pay the Bill and now the Invoice is incorrect, overcharged, finally got that solved and off I was. Bottom line is no communication and mistakes but the service on the vehicle is great, next time if they cant get to my car at 7:30 then call me before hand so I can make a decesion or reschedule.

sccole55

Jul 14, 2012

Dale was very good to work with. He cared about me getting what I wanted and just selling another car. I would use that dealer and Dale again.

nand malhotra

Jul 13, 2012

JOHN GIESE: He helps customer all the way. I only come due to John to get the work done. He is good advisor.Tech(s)637Was friendly.SuggestionLabor cost was on the higher side .$355.60 to fix alternator. Reason when person is bring car to the dealer and getting the work done then testing and other should not be charged.

Raider82

Jul 10, 2012

I went to Motorwerks after some very so so experiences elsewhere. I met Matt Mitchell who is the best, most knowledgeable, and friendliest salesman I have ever met. I wasnt sure what I wanted but he was very patient with me and he went through a number of options and found the right car for me. Great experience! Anyone who wants to have an incredible experience needs to ask for Matt.

Pmahesh

Jun 28, 2012

I just bought my 2nd BMW, first was from a different dealer. This time I wanted to experience motorwerks. After many weeks of test driving, I settled for 3 series convertible. That's when I encountered Rick Kozlowski. He isa remarkable salesman. Do yourselves a favor next time you go to MW.. Insist on dealing with Rick. He is knowledgable, very courteous, and gives you good deals without any haggling. He made my car purchase an enjoyable experience. I've bought 4-5 cars, I've never had anyone take pictures for me and my family in the new car. Believe me, he is phenomenal.

tazman845

Jun 28, 2012

I have been a customer of BMW Motorwerks since 2000 when I bought my first BMW. My car buying experience at that time was horrible and left a very bad taste in my mouth. But I continued to service my car with Motorwerks. Back in 2005 when I was in the process of buying my 2nd BMW, I decided to give Motorwerks a 2nd chance to mend fences sort of speak with me and change my opinion of Motorwerks. Again I experienced a horrible buying experience and in fact I actually flew to St. Louis, MO to purchase my 2nd BMW and the only reason I continue to service my car with Motorwerks is because they happen to be the closest dealership to where I live. So they get my business by default. Up until this point in time the service I have received while servicing my car at Motorwerks has been acceptable. They have done an adequate job over the years but I have never gotten the sense that they would go over and beyond for a customer. I have always had the feeling that they know they are one of only 2 dealerships in town and because of this they don't need to go out of their way to help the customer because the customer really has nowhere else to go. My recent experience with Motorwerks has been the last straw for me. At the end of August 2011 I took my M3 in for service to have my alignment fixed/adjusted. At the end of April 2011 I put brand new tires on my car and noticed that the car pulled a little so I needed my alignment adjusted hence the reason for bring my car in for service at Motorwerks. Recently I noticed that my rear tires on the car were wore out which struck me as very strange since I just put these new tires on the car at the end of April 2011 and the tires had only a little over 11,000 miles on them. I noticed that the tires were wore unevenly. So I took the tires back to where I purchased them to have them look at them. I was informed that the tires were wore out because of bad alignment on my car. So I then took my tires and car back to Motorwerks to see how we could resolve the situation. All I have gotten from Motorwerks is the run around (not that I expected anything less from them given the past history). They are pointing the finger at the tires and will not own up to the fact that the alignment was done incorrectly. I don't care what the "specs" say, which they keep referring back to, the point of the matter is that my "brand new" tires are wore out. I even took the advice of Brett Dahlgren, Motorwerks service manager and got a 3rd opinion from a neutral party. This party was Discount Tires and they confirmed after looking at the tires, that the uneven ware was caused by bad alignment. So at this point all I want is to have my rear tires replaced on my car. It seems to be the least that can be done to rectify an otherwise ugly situation.Very, very dissatisfied customer,Scott Barrett

Bobkathydean

Jun 22, 2012

Purchased my car from Auto Source. When I arrived, after making an appointment online in my name, realized that I was not recognized as owner. It was quickly managed by John. The entire team is efficient and smooth.

Runnersgate

Jun 21, 2012

After having owned several Mercedes Benz I have finally found my dream vehicle thanks to Jack Woodring, he help me find the perfect vehicle for my taste and needs. A truly satisfied customer, thanks Jack for your excellent service.

johnhogie

Jun 20, 2012

As always John did a great job. The repairs were completed the day I brought in the car and John kept me posted every step of the way. These guys are the best!

bbcguy

Jun 17, 2012

John is the best and most thorough Service Advisor I have worked with in quite some time. Motorwerks staff are all friendly, courteous and efficient.

souvannasy

Jun 8, 2012

even tho they did not get the work done right at first time had to bring vehicle in the next day but staff working hard to get the issues solve. I pareciated the courtesy they've provided.thank you.

kerard

Jun 5, 2012

In all the experiences that I have had with Motorwerks BMW, they have exceeded my expectations. This includes the Service Department as well as the Sales Department. I am particularly impressed by the knowledge Matt Michaelson has with all the vehicles they have. Also, Matt's willing to go the extra mile to get a sale, especially with someone like me. I am not the easiest person to convince that I should be buying or leasing a car. A lot of sales personnel find it hard to deal with me since I am never in a hurry to purchase a vehicle. But not Matt he has the patience required to deal with a person like me.

wynnereece

May 29, 2012

I brought my car in for what I believed to be a regular maintenance check. Although it resulted in quite a bit of work Dana was accommodating, informative and very customer oriented.

Cynthia Blasier

May 28, 2012

Our first BMW experience was exceptional. We were particularly impressed with the customer service demonstrated by Art Hancock as he worked to find a car that met our preferences. As a result of his product knowledge and professionalism, what was intended to be a 'just looking' venture turned out to be a sale!Cyndy & Randy Blasier

Karin Maria

May 24, 2012

I experienced prompt customer service, thanks! they had my car ready before estimated time and were great at communication with me. An over all good experience!

heffx5

May 23, 2012

I live in Illinois and travel to the Minneapolis area frequently. I stopped by Motorwerks on a recent visit to check out a pre-driven Toyota Highlander Hybrid I had seen online. The car was great, and the deal was extremely fair - but even better, was my salesman, Art Hancock, a down-to-earth, straight shooter. He went the extra mile every step of the way, including delivering the vehicle to my hotel for the long drive home to Illinois. Do yourself a favor, and check out Motorwerks. Its one of the most impressive dealerships I've ever seen - 4 floors of beautiful BMW's, Mini's and related accessories. And speaking of beautiful, thanks to Betsy Walsh, the business manager who made the financing and closing deal painless. I don't buy a lot of cars, but this is one of the best car buying experiences I've ever had. Thanks, Motorwerks!

gdsterner

May 22, 2012

Poor communication around the timing for a recall/service experience. Supposed to be able to pick up car in an hour and despite telling the dearship twice that I would be back in an hour, they thought they had it all day.After being told it was ready and a shuttle would call in 5 minutes to arrange to pick me up, I had to call back 30 minutes later. After arriving to pick my car up, I had to wait for 30 minutes. Not the typical experience that I've had in the past and one that disappointed greatly.

bissel1148

May 18, 2012

Motorwerks BMW has the BEST customer service that I have ever experienced! Considering the amount of cars they service each day, everybody is extremely solicitous from the service writer to the loaner car provider to the runner! High end all the way!

culver16

May 16, 2012

always a great pleasure to work with john gieseat motorwerks!! he answers all your ?'s and needs- always fair and accomodating- thanks john for all your courteous service!! jack wagner

Winnipegger

May 11, 2012

I imported a used certified 2011 X3 to Winnipeg, Canada. Got a great price. Greg Cline and Drake Jacobson were extremely helpful. Very prompt and responsive to a million questions I had before and especially after buying the car. Went out of their way on their day off to ensure that the papers I needed to import were sent to RIV and US-Canada border which made importing the car a breeze. Very honest, courteous and customer friendly.....just outstanding service.

Mazatlandawn

May 11, 2012

I went to look at a car for my son at Bloomington, MN. Art Hancock was our sales person. We took several cars and I ended up buying a Grand Prix for my son and an Escape for myself. The car bought for my son had 146,000 miles on it. It has some issues with in 24 hours. I called Art and I brought it back and they fixed it even thought it was sold "as is". Art personally followed up to besure it was taken care of. The processing when purchasing is slow due to the business of the dealership. But maybe that is a good sign that they are busy.

nancy.strabala

May 7, 2012

What a great experience working with Jack Woodring at Motorwerks BMW. I am from Colorado. I did some initial shopping for cars here in Denver. Really not sure what kind of car I wanted. Then someone told me about shopping on the internet via CarGurus. Found Motorwerks BMW in Bloomington MN with a good rating and what appeared to be fair prices. Contacted Motorwerks and was put in touch with Jack Woodring. He is truly a professional and did a fine job answering all of my questions. Plus, he provided me with a very competitive quote. I was a bit apprehensive buying a car over 1,000 miles away. Working with Jack made this whole process extremely easy. He did exactly what he said he was going to do every step of the way. I would highly recommend purchasing a car from Jack Woodring. It was an extremely pleasant experience.

Smeds

May 3, 2012

Going into the showroom, service department, boutique, or just plain getting a greeting from the doorman as you enter... this place makes you feel like a rock star! I have nothing but great things to say about my experience with my two visits to have some work done on my super awesome Mini (which I bought at Luther but have work done here). Can't wait to upgrade in a couple years to the Boxter and seeing all the same friendly faces for years to come! Kudo's to a great team of employees you have assembled.

ddickman

Apr 28, 2012

I have had service done on my 2006 BMW 530xi for the past 3 years. The service is good and Dana is always right there when I drop off the car for inspection and check-in, and listens to why I brought the car in. He always ask questions on service I may have overlooked, and recommends what is covered and provides me options and cost estimates. The service is either completed on time or ahead of schedule. Unfortunately service is not cheap on BMW's and for some reason these cars seem to need more service than other cars I have owned. I love the BMW engineering but the it does fall a little short on the quality side.

lwaage1968

Apr 27, 2012

John is great! He kept me informed and worked with my extended warranty provider to take care of all my concerns.When I dropped my car off for the repairs I received shuttle service to my job, and when it was determined that my car would need to stay there over the weekend I was offered shuttle service back to the dealership and they provided a loaner car for the weekend at no charge.My repairs are complete and I could not be happier with the service I received.Thanks John!

juanluca

Apr 26, 2012

Stay away from this place. I purchases 3 vehicles from here so its not that I dont know what I am talking about. However they have gotten very cocky, the service level is terrible, they scam you, and forget being treated as a valued customers. You are one more. My last car was a rip off, made in South Africa and I had to bring it back 5 times to be repaired. You would think that they would have done something for a repeat customer; Instead, I had to contact several people at BMW to be given a credit of $250... Trust me when you are paying for a BMW, $250 is not much. Getting in touch with General Manager is a joke. He is too busy playing golf to contact you back. aI got ripped off, dont let them rip you off. BMW motorwerks has terrible service and they dont need your business. Ive emailed them asking for options on fixing the current problems I have with my BMW, they wont even respond to my e-mailsHorrible dealership - not good representation of the BMW brand.

jkkh

Apr 25, 2012

Rick is a great service advisor at a dealership that strives to do it right. He's fair, listens, isn't pushy and is honest as can be. Motorwerks is a full-service dealership that understands "car guys" and "car girls" While they'll give you fancy coffee, polish your shoes and drive you to work, they won't assume those are the only reasons you're there and they're just as likely to circle around an e30 M3 in the service bay and talk about the things that make BMW different than Lexus. Price isn't going to be lowest on street - but they are very competitive on many routine service events and offer real discounts to BMW CCA club members on everything else. Give them a go!

clsegeb

Apr 24, 2012

We have just started shopping for vehicles as we will be in the market for one soon. We stopped by the dealership to learn more about BMW and the cars they offered. Art explained the difference with the models and the years. He was very thorough in explaining the vehicles to us. We test drove a 335 and were very impressed with the vehicle and the knowledge Art had about the car. In the end, we decided we weren't ready to purchase yet. When this was explained to Art, he was very respectful. When we are ready to purcase, our first stop will be at Motorwerks to work with Art.

jbroitzman

Apr 23, 2012

Fair prices. Excellent customer service. Fantastic facility. Knowledgable and personal staff.

Teresa Dahlgren

Apr 21, 2012

I just bought my first BMW. It is an X3 and I couldn't be happier. I received the deal I wanted. The professionalism and courtesy I received was Amazing!! I went into the dealership in the late afternoon and drove out in a few hours behind the wheel of my new car. The purchase was smooth and truly an enjoyable experience!! Dale Stinar took an extraordinary amount of time to teach me all the computer details and navigational features. He was patient and very fun to work with. I would recommend the BMW Motorwerks dealership in Bloomington to anyone who is looking for an amazing car and an amazing experience!!Teresa DahlgrenRoseau, Minnesota

StaciP

Apr 9, 2012

I had been thinking about buying a Mini Cooper convertible for quite some time and had really done my homework on it. I came in on a Saturday with my husband and my dog in tow with no intention of talking to a sales person at all but just wanted to see the vehicles in person that I had researched online. I ended up meeting Clayton Nicholson. Turns out he was VERY busy that day juggling a lot of different people but I certainly didn't notice as he was attentive and helpful. He got the car I was seeking out and I ended up taking a test drive with my husband and my pooch. I loved the car and really got along great with Clayton. We kept in touch via text and email mostly. I think it's important that you can find someone you can really connect with. My father and many in his generation would likely hate an email, wouldn't know how to search the website and would expect a sales person to fall all over him when he walked in the door. Some might not think texting and email is professional but I am totally fine with it. I have always felt, as a consumer, that I have a target on my back so I won't even go into the dealership until I am ready to get serious and I have an education on the basics of the vehicle I am interested in buying. My experience was great! I ended up getting the car I wanted with a a few fun extras. I hope the great service continues. If you head into Motorworks BMW look up Clayton Nicholson. He's a nice guy who will get you the best deal he can.

tongtyyang

Apr 8, 2012

The "Ultimate driving experience" not so much, employee burned clutch. Very friendly and understanding. Good communication and service! Employee is very helpful but feels in a hurry to sell! sell! sell! But I understand their job position. Overall it is still a great dealer with many mint cars for sure.

AdamMStephens

Apr 4, 2012

My experience at the motorwerks bmw was superb! no hassle, very curtious, friendly! Will definately make them my 1st stop whenever I go out to look for another car purchase! Be sure to ask for Art if you go to the Bloomington dealership he's the BEST!!

sap1234

Mar 28, 2012

Service Advisor John Giese genuinely seems to understand my needs as a customer, is very personable and takes immediate action on my concerns. I have worked with other service advisors at Motorwerks in the past, but based on my interactions with John, he puts me at ease and is a cut above the rest in delivering customer delight. I am not a fan of Motorwerks labor pricing at all though and hence the poor pricing rating.

jkondor

Mar 25, 2012

I have never enjoyed the car-buying process, but I have to say that my experience at Motorwerks was a very good one. The used car inventory is high quality, and Art found me the perfect vehicle to test drive. I ended up purchasing that car, and my month-long search was finally over! Thanks to both Art and Betsy, whose customer service is top notch, and who really go the extra mile to make things happen! I would recommend Motorwerks BMW as a quality dealership!

wjbrandt

Mar 21, 2012

My car has a after market warranty and the staff did a great job making sure that all the things were covered on it. They had put me in a loaner car made sure that my care was clean and returned like new. Was a great experience. Thank you motorworks team..

pattibeaudoin

Mar 20, 2012

I have had nothing but great service from BMW ( John Giese) who is always willing to make things work out for the best. I couldn't ask for anyone better than John and the excellent team work he shows when taking care of my cars needs. Thanks John.Patti Beaudoin

Scotty G

Mar 20, 2012

Art Hancock is a unique and thoroughly enjoyable person to deal with when looking for a vehicle. He figured out in a few minutes what car size and price would be good for us and demonstrated his excellent knowledge of the product throughout our visit. We were sold on the BMW within a very short time of our arrival. Even when he knew that we would be purchasing one of the cars, he was still available as long as we needed to be certain which one we wanted, including a thorough "checkout" of the vehicle and it's features and systems and multiple test drives. A most enjoyable experience! We would recommend Art Hancock and Motorwerks BMW to anyone!

Saengsudham

Mar 19, 2012

I like the services and the ways the service advisor talk with respect and the staff attitude nice and polite and the driver for shuttle too. I don't like to say much, accept or not I cannot do nothing about it.

swegodapola

Mar 15, 2012

As first time BMW buyers Art was very helpful in showing us around and explaining the many functions and features of the new car. He took extra time to help us find the right car and connect us with the right people inside the dealership.

tamiruk

Mar 13, 2012

TamiruMinneapolis, MN I was looking for six months to get the right car. I trying to get online different cars but I am not get the car I looking for it. Final I shift my looking to mini cooper cars. I so excided to get such kind car I looked four door car then mini cooper country man car. I trying to get anybody to give me information about the car and durability where I going to get. I give call customer service they transferred me to my business man Anthony by next day I am not around here. I am going to give you my best friend he said I be lived him. I took my fever man Art telephone number I called him he trying to get right car he took me up to 2nd floor we looking around I am not get what I am looking color , price wise , 3 rear seat and so on.Art still looking online to get from different dealer final get from different site dealer he promise me he is going to get the same car know got. So you guys he is man helpful and more experienced man. You guys luck have such respectful man. whose is care for his customer. I am so happy to get such helper person.

TheTruth31

Mar 11, 2012

The seat heater in my E53 X5 burned through the seat leather and BMWNA flew replacement parts in from Germany to have the problem fixed. I only had to pay for the minimal labor charge. John and the guys at Motorwerks took care of me and even provided a loaner vehicle free of charge while my X5 was being serviced. A+

Pormansche

Mar 7, 2012

Cannot beat the customer service and the technical abilities of the back shop. Motorwerks BMW has always provided outstanding service with all the BMWs I have had serviced there.

seafire46

Feb 25, 2012

Ive now owned my new 2012 BMW 550i x-drive for a little over 2 weeks. Shes carbon-black with the sports package and I must say Ive not been dissapointed. What a treat. Having owned 2 BMWs in years past (a 530 & 635) I was delighted to find the driving experience was still the joy I remembered it to be. The car is luxurious and, did I mention, fast! When I want power, its there...all while being wrapped in luxury with superb handling qualities. Plus, the buying experience at Motorwerks BMW in Bloomington was equally as superb. Art Hancock, my sales rep, went not only out of his way, but above and beyond the call of duty to make sure every detail was handled quickly and efficiently. Art worked closely with Todd Koosmann, the detail manager, who made sure my new BMW was is perfect condition. Bud Malin answered, with patience and a smile, every service question I could anticipate. Since I travel extensively to Canada, it was important to decipher the ins and outs of leasing versus purchasing and Todd Cadle, the business manager, made sure my interests were protected and my choice the best possible. And Bob Splittstoesser, the sales manager, was equally as responsive regarding the financial negotiations which ultimately led to my purchase. This was a team effort on the part of Motorwerks...one that I appreciated. I will be looking forward to seeing my new friends during future visits and writing this review is my way of saying thank you for making my buying experience a great one.Sue D2/25/12

Jonseebach

Feb 20, 2012

I have had service done on my 2008 BMW 528xi for the past 2 years. The service is always the best I could ever ask for. Prompt coordination when I drop off the car for inspection and check-in, they ask questions on service I may have overlooked, they recommend what is covered and suggest when I should service the car again, they provide me options and cost estimates. They ask if I need a car or ride. The service is either completed on time or ahead of schedule. I would prefer to work with BMW Motorwerks than with any other service group in the Twin Cities. This is my 3rd BMW purchased and serviced from BMW Motorwerks in the past 12 years. My service experience is always better than I expect. I commend the staff, the management and their superior service and customer appreciation and technical expertise. I feel I am always treated as a special customer and they are always attentive to all my questions and concerns.Sincerely,Jon Seebach651-769-4089

iLoCA

Feb 17, 2012

Duane was a great salesperson to work with. He displayed excellent communication skills and kept me informed during the process. Once I arrived at the dealership, we took the car out for a drive and proceeded with the paperwork. Joella was also excellent to work with. The entire process was smooth and seamless, although took a bit longer than I was originally anticipating due to a staffing issue.

fwrazid

Feb 13, 2012

After leaving other dealerships frustrated, Art Hancock was very helpful in fulfilling our needs and found us the perfect car. Joella King searched for the financing which meet our needs. Hats off to the Motorwerks staff.

Green Beemer

Feb 6, 2012

My service visits are always greeted with a courteous smile and an efficient check in process. I always receive knowledgeable answers to my service questions and am kept informed of repairs with a call during the day of my visit. The repairs are always complete and do not require unnecessary follow up visits. I would definitely rate my service visits as world class.

reider77

Jan 30, 2012

My wife and I walked into the Mini dealership and were very impressed with Clayton Nicholson. He was exactly what we all want in a salesperson. Someone who listens and then gives you the straight information about price, options and availability. Easy to work with, easy to recommend.

Gopens25

Jan 13, 2012

I stopped into Motorwerks in Minneapolis after searching their site online for a couple of weeks. I was immediately greeted by a fellow named Art and given directions to the Mini area as that was my main interest. I was looking at the Countryman All4 and was approached by Clayton regarding my interest. Clayton asked me what I was looking for, what was important to me and what wasn't important to me. I told him right away that I was in the market for a new, AWD vehicle around $30,000 and that I had already driven (and liked) a Subaru WRX. He said he understood and really took the time to explain all the aspects of the Mini to me, inside and out. I am a current owner of a 2005 Mini Cabrio S, so much of what he had to tell me I already knew, but he did an amazing job of selling the car. During the test drive he was pleasant and professional and was really listening to what I had to say. When I returned home that night there was already an email waiting for me thanking me for my time and he put in a few notes that showed he had paid attention to who I was and what I was saying, which meant a LOT to me. In the end we decided on the Subaru (for now) based on looks alone, but I have been telling my friends and family all about the great experience I had with Clayton. When the time comes to trade in our 2005 Mini, we will definitely be coming back here to do the deed, and I hope that Clayton is still around because he is EXACTLY the car salesman I want to deal with. Thanks to Clayton, Rick, Art, and everyone else at Motorwerks...you didn't sell a car to me today but you sold one to me in the future. Keep up the great work.

stramasamy

Jan 11, 2012

I have purchased my first BMW here, 2012 X5 35i Premium. They had the right configuration what I was looking for and they are courteous and helpful. We live in Madison, WI and I called the sales person Art Hancock to inquire about the used car pricing. But he offered a really awesome price for a brand new X5 and none of the Chicago, Madison, Indianapolis and Milwaukee dealers could match the price. He was able to sell the vehicle over the phone and he is really awesome with very good knowledge about what he is doing.You would definitely consider this dealership if you are in the market for BMW vehicle.

Emsilito

Jan 8, 2012

I just got my 5 series from there. The sales man (Kevin) was really knowledgeable about the car. I was really impressed with the service. I would recommend this place to a friend.I also got a free key chain. Overall, i was satisfied with the service.

allyjh

Dec 22, 2011

We had great service here and felt like we had gotten the best price for our trade in and purchase. Kathryn Schwartz really did everything she could to make that happen, thanks!

mooreby4

Dec 8, 2011

Great buying experience. I stopped in motorwerks BMW to look at the 3 series & Anthony answered all my questions + took me for a test drive. The 335 was fantastic & fun to drive. Purchase was pretty much haggle free, I gave my offer with supporting documents & Anthony told me what they could do. From start to finish, I never felt pressured, so I felt really good about my final purchase (and still do). I know these are expensive cars, but I haven't had one iota of buyers remorse. The 335 turbo xdrive is sublime! I'm loving my new car.

X3BimmerMan

Dec 8, 2011

My initial contact with Motorwerks BMW began at the 2011 GMADA Automobile show at the Minneapolis Convention Center where I met Bob Splittstoesser. In addition to answering all of my questions in an extremely professional manner, he requested that I give Motorwerks the opportunity to earn my business. Later in the year, I attended a BMW roadshow event at the Motorwerks dealership. My initial and lasting impression was that Motorwerks was a "First Class Operation"! After I decided on the vehicle I wanted to purchase, my next challenge was to select a dealership. Motorwerks made it very clear that they wanted my business. From the very first time I met Cory Gold, I kept waiting for the other shoe to fall. However the clint adviser system continues to impress me. I feel our financial negotiation was haggle free and a mutually beneficial win-win for all concerned. As my client adviser, Cory Gold, has been my go to guy that coordinates every aspect of my contact with the dealership. No matter how small, he has enthusiastically handled every request I have brought to him. Thanks to Cory, taking ownership of my new vehicle could not have gone smoother. Despite the fact that Bob Splittstoesser met me briefly at the auto show more than six months ago and among the thousands of people in attendence, he remembered me and stopped by to thank me for doing business with Motorwerks. Bud Mallin, my service advisor, is always pleasant and courteous and greets me with a smile no matter how busy he is. In addition he remembers exactly what my service issues were but what was done to resolve them.Motorwerks BMW and Cory Gold have greatly exceeded my expectations. They are truly a First Class Operation that "walks the Talk"! They have earned my business and do not take it for granted!

Chelsea

Dec 7, 2011

We Found our Vehicle on cars.com and contacted the dealer and was set up with a sales agent. Our agent was very wonderful and helpful. We set up a time to come test drive the vehicle and bought it that day. The whole buying process was wonderful and the whole process only took about 3 hrs. Would buy from them again in a heartbeat.

Rich Iverson

Nov 28, 2011

Exceptional demeanor and professionalism. I would recommend Motorworks and Jack to anyone. A real well run and customer service oriented dealer. Kudo's from a repeat customer. Rich Iverson

jackjunior

Nov 26, 2011

Thank you for the opportunity to provide feedback. My recent visit was due to my car leaking fluid in my driveway just before I was to leave to visit my son and daughter-in-law who were delivering their first child at the hospital. I'm sure I looked like a dear in headlights when I drove into the service bay. I was fortunate enough to have Rick Stulberg check me in who gave me every assurance my car would be taken care of. He was even kind enough to provide a loaned car right away so I could meet my about-to-arrive grandson in time. Rick was even kind enough to inquire about the new young family during our subsequent phone calls regarding my car. Please let Rick and the rest of your staff how much I appreciate his kindness and concern. It is truly appreciated! --Jack Jerome, 2004 Z4 owner

Hilty

Nov 11, 2011

I was dreading the time I would have to spend talking to the stereotypical car salesmen during my resent new car shopping. After visits to Audi, Mercedes and other BMW dealerships, I was pleasantly surprised to find the sales staff at Motorwerks BMW the exception to that rule. There were no high pressure sales gimmicks. My advisor Kevin N. was fair and reasonable and he found the BMW I was looking for. After 30 seconds in the Motorwerks service bay you will see they concentrate on cleanliness and quality. I will buy from Motorwerks again.

Tom Vandervoort

Nov 5, 2011

Motorworks Mini, through its salesperson Gretchen Tellock, provided us with a great buying experience and a great new Mini Cooper S Countryman All4 model. Gretchen went out of her way to set us up with two test drives, find us the car we wanted in terms of color, options, the All 4 all wheel drive and more and she kept in touch. We were able to get that car in about five weeks instead of waiting two months or more to have one built because Gretchen traded for an already-build car at the factory with another dealer. All in all, I love the car and Gretchen/Motorworks service.

ZenBMW

Nov 1, 2011

They Fixed my roof on my 2004 330CI Cov. Charged me over a 1000 dollars to do it. They kept calling me back saying they needed more time to figure out what was wrong. Then when they gave me my car back the nav system was broken and my rear trunk can only be open with the key. How do I know they broke it? Because my Nav is locked in on their address. Really bummed becuase I lke them better than the Wayzata Dealership and I live in Minnetonka Area.

rcockriel

Oct 27, 2011

I brought my 2007 328Xi into Motorwerks BMW for an alignment check recently and I was very pleased with the whole experience. When I called to set up an appointment I was pleasently surprised to learn that they could get me in the very next morning to do the work. I needed a ride to work once I drop my car off for service and Motorwerks arranged to provide me transportation, using their free shuttle. Within two hours of dropping the car off I recieved a call from John Giese, my Service Advisor informing me they had checked and found that adjustments were needed to the car's alignment and that they had completed the work, setting all four wheels back to factory specifications. When I returned to the dealership to pick up my car I checked in with the Cashier to take care of the paperwork. The Cashier was very friendly and professional and assisted me right away. There was some confusion(on my part)as to whether or not the alignment was necessitated by normal wear-and-tear or by some previous work done by Motorwerks on the car's suspension. In working with John, I was able to resolve this issue to my satisfaction. I would recommend Motorwerks BMW to anyone who is thinking about purchasing or having service done on their bimmers or Mini's.

Shawnd60

Oct 25, 2011

I would highly recommend this dealership because they will do what they say they will do. I had made offers at three other dealerships and backed out of each one because by the time I made the trip to pick up the car the finance person did not do what he said he would do and added other expensives to the deal. Matt Mitchell assisted me on the car and equipment and Todd (finance Manager) got me the best rate and explained everything very well and got me on the road very quickly. It was the best car buying experience I've ever had and I bay a lot of cars. Thanks Guys,Shawn Devinney

ANDC115

Oct 20, 2011

I take all of my BMWs not only to motorwerks to be worked on but specifically to ERIC HUARD. He is very nice and very knowledgeable on BMWs. He takes care of me every time I go in and I feel that my cars are being taken care of by the best person in the service department.

ktlutfi

Oct 12, 2011

Chris Buria is an amazing person to work with! Genuinely cared for our needs and no pressure to choose the first car we saw. He was very prompt of answering all of our questions, call, and emails. We have leased 2 Mini Coopers from Motorwerks Mini and now recently purchased a BMW 3-series from Chris. I would recommend Chris to anyone looking to lease or purchase a Mini or BMW!

jonnynox69

Oct 1, 2011

I'm a new owner of bmw's and my x5 needed service, I took it in to motorwerks bmw and I'll tell you the people there are the best I worked with paul w and jeff b.everything about my visit was great. The customer service,the quality of work, jeff fixed my oil leak another place couldn't even find.the price was better than I expected and over all my experience was great. I will be bringing my x5 to paul and jeff b for ever. I will tell all my freinds about this great service motorwerks bmw provides.

vacation_lover

Sep 30, 2011

I have been taking my BMW to Motorwerks for years and always have great service. Jeff B. always does the work on my car and I am very happy with his patience and work. Paul W. takes my calls and is very kind to me when I stop into the shop. I love this place and will continue to bring my car here for service in years to come.

335xiBMW

Sep 29, 2011

Paul W., in service and Jeff Behr(tech.) fixed my 335xi BMW. i couldnt of asked for better work for my car. at Motorworks they were very friendly and they answered all my question I had. If you have a BMW, you should take it to Motorworks BMW to get it fixed. they helped me and will also help you!

larry fonder

Sep 28, 2011

Yes I would recommend this dealership. The service was very curtious,excellent work ,and friendly people as well as done rapidly. Good dealership!Your people are what makes the difference.

carlson_colby

Sep 27, 2011

From the very first phone call I made, the service was excellent. Jack was very attentive and listened to what was important to us in the features. Followed up with phone calls when he said he would, was not pushy, and they had several veichles in stick to choose at better prices than the other dealers.

dooniep

Sep 12, 2011

I WORKED AT A NEW CAR DEALERSHIP FOR 40 YEARS, MY EXPERIENCE WITH MOTORWERKS WAS THE BEST. I WAS PLEASANTLY SURPRISED BY HOW GREAT IT WAS......BEING IN THE BUSINESS, NATURALLY I WAS SCRUTINIZING THINGS PRETTY CLOSELY, FACILITY,STAFF, AND SERVICE PROVIDED - ALL WAS GOOD!I WILL GO BACK TO MW BMW...

Brechtken

Sep 8, 2011

Good communication and fast service every time Icome for service or repair. Very customer oriented, professional in response to critical questions and problems.Would definitely recommend.

freqtrvlr

Sep 8, 2011

Looked for a used X5 with low mileage - found a great certified vehicle and am very pleased with the experience. We negotiated a price and I purchased the vehicle. I would definitely buy again. The service department was excellent in adding the items I purchased. Overall a very positive experience.

john.canessa

Sep 8, 2011

Great selection of vehicles. The sales person was knowledgeful on the product line. Dale has vast experience in new car sales. Have bought many BMWs from the dealership.

glibbey

Aug 16, 2011

I drove in with an electrical problem and was immediately helped by Brian Boughton, even though I did not have an appointment. Brian explained how he will address the issue, provided a loaner (great new 535), an estimate and a projected completion date. The work was completed on time and at the estimated amount. The dealer also found an additional problem that was addressed at the same time. This was a great experience!

dtg3

Aug 2, 2011

I purchased my 4 BMW's from Motorwerks! My first being a 2001 325ci that was under the CPO program, then 2 Certified 335ci and my latest one a 2011 M3 convertable! In all my dealings over the past 9 years this dealership has been outstanding! Every time I'm in for anything, service or parts, they greet me promptly, ask if I need anything while waiting or would like to be taken somewhere! In dealing with Ed and Matt on my latest purchase the walked me thru all the possible combinations, options and color choices for my M3 and what each would do for me. The business manager walked me thru my options for lease or purchase and put up with several different quotes so I could make an informed decision. In the end I chose to lease this car for 3 years and I couldn't be happier! The BMW M3 is the most amazing vehicle I've ever dreamed of owning, and Motorwers BMW is the only place I will ever purchase, or have my car serviced at!!! These guys really are the best I've ever worked with!

karen

Jul 20, 2011

he help me with more technical information that i need that was not related in the service visit. also spend time on the car explain to me about the gps system. thanks Cuny,

dmcneill

Jul 19, 2011

We have always had a great experience at Motorwerks. We've purchased and leased several cars from them in the last few years and wouldn't go anywhere else. I visited the new Minnetonka BMW dealership because I had heard how beautiful it was. I went and boy oh boy, is it great. But it ends there. We were the ONLY people there and no one ever acknowledged us...almost like it was so big, they had no idea we stepped in the door. We took a quick tour and drove promptly over to Motorwerks to get our 5 series serviced.

aaronarmour

Jul 18, 2011

I have never felt better about purchasing a used car. Every person I dealt with at Motorwerks understood my search criteria and didn't deviate from that criteria through the entire experience. With each hand-off between these professionals there was clear communication and each person was on the same page with what I had been told from the other salesman. There were no "I need to talk to the manager" shenanegans. The salesman was professional and took his time to explain all of the details of the car, financing options, and warranty. When I was closing the sale the finance manager was exceptional explaining each of the extended warranty options and which ones made sense to consider and why, and also why some of the other options would not be effective. I felt very comfortable through the entire process and would recommend this dealership to anyone considering a new or use vehicle.

lemarie18

Jul 8, 2011

I had the best experience I have ever had in car buying. There was no pressure just good customer service and over all willingness to help. Geoff was there every step of the process and made sure we were very happy at the end of the sale. I was treated like I was his one and only customer and that he was really there to find me the right car not make the sale. If all sales people worked like he did with us there would be alot more happy car buyers!

asifhussain

Mar 21, 2011

They are distrustful. Backed off the done verbal deal last moment. Saying the price of used vehicle has changed overnight.No ethics and no professionalism.They give wrong statement. Rude and disrespectful.One can not trust them.I will not buy from them.

RickO

Apr 28, 2010

I purchased a used BMW 525i in December of 2007. When I asked about the car's history I was told it was originally sold in California and then brought to Minnesota and traded into this dealer. I asked if there were any issues, maintenance, damage, etc. and was told no. I am now trying to sell the car and imagine my surprise when a CarFax report says this:Car imported to MinnesotaCar originally sold new by this same dealer Car was stolen from first owner, recovered with significant vandalism repaired by this dealer.I spoke to the service manager (no one else available) and he confirmed that they were aware of the information and admitted they should have at least disclosed it.As of this writing I have had no offer of compensation for their deceit.Stay away from this dealer or buyer beware!

biggabber

Mar 26, 2010

I am not only reporting these guys to the BBB but the Sec of State as well. We purchased a used BMW 325CI last fall, it was a high pressure sale but my wife just had to have it. After lots of questioning the sales guy , who just happened to lie through his teeth. We got the car home and noticed the heat didnt work well. I called a local repair shop I trust and they said it was in need of a coolant flush. It also needed an oil change right out of the dealership. At this point I was starting to wonder if BMW was any better than the used car dealships off Lake street. Well we got through the winter with some strange vibrations and just got it into the shop. The rear coils and the front control arms are shot. Now something with a $1500 price tag that there was no way for the dealership not to know about it is legally criminal since they lied about it. I dont know if they ever service their used cars before selling them but they dont stand behind them. Oh the best part is this week the insulation around the passenger door started peeling off and you can tell someone glued it with superglue. I think BMW takes in broken down beat up cars so they can make a new car sale. Then uses the worst possible practices to cover up the problems and then sells them to loyal customers after convincing them the car is in great shape. My experience would be to never buy a new or use car from BMW get it from SEARS or Poquet someone thats ethical. The sales manager didnt even return my phone call at BMW. They are low lifes

cschwass

Jun 10, 2008

Called Motorwerks about a CPO 2006 BMW 530i. Joe Schad answered my initial questions. Joe called me later the same day to say he could sell the car for $31,500 and he would pay for my gas to drive up and back (I'm in Madison, WI). A week or so later I called Motorwerks finance and left a message with questions about 1) sales tax (again I'm in Madison, WI they are in MN), 2) out-of-state licensing and 3) my wife's signature on paperwork. Joe calls back (not finance where I left the message) and answers my questions 1) "you don't pay sales tax until you take it home and register it" (false), 2) "you drive it home and register it at a later date" (false), and 3) "your wife doesn't need to be present to sign anything, we will send the documents home and you can mail them back" (false). In addition he mentioned at least 10 times how much money they were losing (THEY PRICED THE CAR AT $31,500 AND I PAID $31,500) and I still have not seen a dime for gas money to drive up and back.To top it off I called the sales manager to complain and guess who calls me back...Joe Schad...guess he's got all the (wrong) answers...

ward0323

Sep 5, 2007

Overall I've had a pretty positive experience there. They've fixed problems other mechanics have either caused, didn't fix or been unable to fix, and they've accepted responsibility when they screw up. They've even paid for me to get a loaner twice when the repairs took longer than they expected. Overall, they seem honest and actually fix the problems with my car unlike other mechanics in the area.

NTB

Jul 24, 2007

Have been going to Motorwerks for several years now for service and sales, would recommend them to friends and family.

NTB

Nov 15, 2005

Went in for service on my 760, took 13 days to replace the knock sensor and other parts. BMW had to take the part off the production line seeing that the part is on back order world wide.Paul kept me in the loop on what was happening with my car, when he said he would call he would, would leave detailed messages on my answering machine so i would not have to call him back.Service mechanic had a problem with one of the feul injector gaskets and was let known exactly what was happening and when to expect the car, even though it took 13 days it is still the exact time they expected it to take seeing that they had to get 2 parts directly from Germany.Also have the X5 for a loaner.

ff

Sep 8, 2004

This is a great dealer in the Mpls area. I puchased two 330i's through David Berger over the past few years, and couldn't have been more satisfied with the entire experience. David is a prime example of how all salespersons should condust themselves. Perfect gentlemen, very well organized, pleasant, soft-spoken, zero pressure. Everything went perfectly with both purchases. Everything.<br><br>I would absolutely recommend David, and Motorwerks BMW.

NTB

Sep 3, 2004

Best i have ever experienced. Took care of everything when i purchased the car thru them. Never felt pressure at all the first time going to the dealership, wanting to look at ,4 hours later drive off with a 2001 740iL.<br>Took care of any issuse i had with the car after purchase, free car rentals that are 2004 BMW 3 series.<br>Not the smartest parts department though.<br><br>Everything else perfect.<br><br>Will buy from them again.

qkevinjh

Mar 2, 2004

I wanted to purchase a new BMW vehicle. I visited once to look at the X5, again to look at the 3series and Z3. -- Each time (the visits occurred within 2 weeks of each other), Kim told me that the vehicles weren't in stock and could be ordered and delivered in 6 months. ---- On my third visit to try to find another vehicle that might be in stock, Kim told me that I "was taking longer than usual to pull the trigger on buying something." -- When I questioned him on his comment he replied with "well, people who buy these cars don't take this much time."<br><br>Later that day, I bought a new Mercedes.

Thor

Oct 24, 2003

I have purchased three new BMW's in the last four years (1999 M3 cab, 2001 X5, 2002 M3 cab). David in sales is quite helpful, and is the reason I have gone back. They charge MSRP or below (mostly MSRP). However, their service has been very poor, and they totally try to screw you (beyond all reason) on trade ins. (Far more than the other dealer in town).<br><br>I can recommend doing business with David Berger, if you are looking to buy something at MSRP. I cannot recommend trying to trade in anything, or get service

5406spd

Oct 20, 2003

Worse deal ever! Bought car with aftermarket 18" M5 wheels on it and it had a shimmy in the wheels and the clutch. Left the car there several days and they called to say it was fixed. Thier fix was to put 16" OEM wheels on it and told me that they would do NOTHING!! I had to agrue for days to get them to give me $1000, and I had to give them the wheels they put on the car!! They screwed me out of $3,500!!! That was replacement cost!! And they "fixed" the shimmy in the clutch by putting in a new clutch but left the warped flywheel in it!!! They wouldn't do anything to fix it. I will never go there again and any chance I get I will tell others my experiece, they are CROOKS!!!! Oh, and they mark up thier parts OVER BMW MSRP!!! My guess is about 15-20% over BMWs recommended price!! In the parts Dept "Jesse" is RUDE over the phone and in person. Acts like my money isn't green, and he is about 18 yrsold. I have tried work with this dealer being calm and nice EVERYTIME and it gets your nowhere. I here service is good, but wouldn't go there if they were the last dealer on earth I will drive the extra 10 miles to go to SEARS in Minnetonka.