Used Cars for Sale at Motorwerks MINI in Golden Valley, MN

JL

Oct 27, 2015

I recently traded my 2012 Cooper S hardtop in for a 2015 Countryman at Mini Motorwerks. Everyone I dealt with was professional, knowledgable and very friendly/personable. They all seemed to go above and beyond to help me as the customer get what I needed, including follow-up after the purchase. And they are dog friendly which meant I was able to bring my pet pooch along!

carguy

Oct 25, 2015

The purchase of our 2015 was the most pleasant vehicle purchasing experience we have ever had. I have been purchasing new vehicles since 1964. I would definitely recommend this dealer to my friends.

Mrs. Smith

Oct 20, 2015

I came into Motorwerks MINI last week to check out the countryman and so many things about the place just made me happy to walk in the door. First off, was how welcoming the receptionist greeted me with a smile and directed me to a sales person quickly. She introduced me to Gretchen. I have never met a salesperson after telling her I was just looking for now and won't be in the market for another 6-12 months and still took care of me as if I were buying today. She showed me different models, new and pre- owned, and provided me with great information so I could learn more about the Mini's. She also gave me a little booklet about the models which I absolutely love. Can't wait to come back in there and see everyone again. :)

Mike Butler

Apr 30, 2015

A great bunch of people and Tim Sherry knows his stuff about Minis. Great to deal with, goes the extra mile to answer questions and make sure you get what you really want. Purchased my wife a 2015 4 door hardtop Mini S and couldn't be happier with this dealership. Huge inventory and we drove 450 miles from Kansas to purchase the car. You can't go wrong here and with Tim Sherry !

Dwick

Mar 7, 2015

My husband and I had a great experience! We were interested in a used vehicle they had and Molly our sales lady was very professional, informative and sweet!! I loved that she pointed out some of the things that were wrong with the vehicle (small dings) first. Made me feel they were not hiding anything! Everyone was very nice and the process was very smooth! Love our vehicle!

Dave

Jan 3, 2015

I have been a loyal customer of this dealer for many years, but since they broke off to a separate site, communication and honesty are now lacking. I visited the dealer 4 weeks ago interested in a Mini Roadster advertised online. When I went into the store, the salesman spent 20 minutes searching for the unit, then took down my info and informed me that it had just been sold. The same car showed up online 2 weeks later and I sent in not one but two separate inquires via cars.com. Nobody followed up. I drove by the dealer and saw the car on the lot with a sold sign. Frustrated, I called the dealer to speak with a salesperson. The gentleman who took the car explained that someone had just placed a deposit and knew nothing of my inquiry. I asked to be transferred to a manager and he hung up the phone ! I then stopped into the dealer to speak with a sales manager to explain my dismay that nobody followed up. He agreed to follow up with me and thus far not a word. Looks like they sold the car and have no interest in my business. BEWARE!!

Dave

Jan 3, 2015

I have been a loyal customer of this dealer for many years, but since they broke off to a separate site, communication and honesty are now lacking. I visited the dealer 4 weeks ago interested in a Mini Roadster advertised online. When I went into the store, the salesman spent 20 minutes searching for the unit, then took down my info and informed me that it had just been sold. The same car showed up online 2 weeks later and I sent in not one but two separate inquires via cars.com. Nobody followed up. I drove by the dealer and saw the car on the lot with a sold sign. Frustrated, I called the dealer to speak with a salesperson. The gentleman who took the car explained that someone had just placed a deposit and knew nothing of my inquiry. I asked to be transferred to a manager and he hung up the phone !I then stopped into the dealer to speak with a sales manager to explain my dismay that nobody followed up. He agreed to follow up with me and thus far not a word. Looks like they sold the car and have no interest in my business. BEWARE!!

1978LeylandMiniClubmanOwner

Sep 12, 2014

Although not yet purchased, I get the feeling they are actively looking for a car to meet my needs. My sales guy is responsive, helpful and courteous, offers alternates and suggests other potential opportunities. His current inflexibilty in negotiating is frustrating but who says car buying is fun? This place has greater potential than any Canadian dealer I am working with.

Joanne Bell

Aug 22, 2014

I was sad to need two expensive repairs (coolant system and oil gasket seal) on my relatively young car (68,000 miles). But Brady was warm, professional, and courteous. I have full faith in the diagnosis and the QUALITYof the work. So the experience was good except for the big bite out of my budget.

Rowland Hamly

Jun 24, 2014

Amy was fantastic! There was no pressure. She worked with me to make everything work out well. Since I live 5-1/2 hours away from the dealership, she worked with me by email and text, sending the paperwork so that I could sign it ahead of time. Then when we went to pick up the car, it was ready and we didn't have all those details still to do. I highly recommend Amy to anyone interested in purchasing a MINI.

every woman

Jun 15, 2014

Crass group of individuals, with a laser focus on their own bottom line. If you want your human capital to count, look elsewhere.

Bill Swafford

Jun 10, 2014

Experience was great! Chris worked with us w/in one week to find a Mini that fit my idea and our lifestyle.

Linda Holmes

Jun 9, 2014

Wonderful, no pressure Tim was very professional.Gave us plenty of time to look. Knew what he was talking about.

seahunt

Jun 6, 2014

1,500 mile check up...earliest appointment 2 1/2 months outdrop off car at 8:00not available to pick up until 4:00NEVER AGAIN!

Sandy Triebenbach

Oct 24, 2013

My experience was awesome. Andy & Tucker were both honest & straightforward about the repairs I needed to keep my mini cooper on the road safely . The service work was well done. The young men who helped me with the loaner car were very helpful & kind to an older lady who didn't know how to start the car she (I) was given . They even mapped out directions to my hotel. Everyone was so kind and did their jobs well. Thank you to all.

Thomas Brokl

Sep 5, 2013

Great, we were surprised to find there was a recall repair needed but Dave set us up with a loaner so we could head home and go about our day.

Susanna Strand

Sep 3, 2013

Pleasant & quick. Everyone looked sharp in their pink ties in support of breast cancer awareness month!

Megan Dunbar

Aug 29, 2013

Overall, it was a good experience. My only complaint would be that it took a week to get a loaner car. We are a one-car household, and I drive 60 miles round trip every day for work, so not having a car is not an option. I don't know if it's a policy change or additional courtesy cars need to be added to the fleet, but this is an issue nearly every time I bring my car in and have to leave her overnight.

Scott Meulebroeck

Aug 27, 2013

My experience with Brady was very positive. I would recommend him to anyone looking for a service advisor.

Robert Kurland

Aug 22, 2013

dropped mini off last Saturday, picked it up today (week later - we live in Rochester) Needed routine service and some issues with the tires.

Paula Sallmen

Aug 20, 2013

It is absolute joy to work with Brady. He cares, he listens and he always accomplishes what needs to be done. They don't come any better. I have never left disappointed when I work with Brady. Thanks! Give him a raise.

Jan Schachtman

Aug 15, 2013

Great service and the was clean when returned. I really appreciate this aspect of service.

Emily Finley

Aug 13, 2013

Fantastic from start to finish. I didn't even do so much as open my own door from the minute I pulled in to the service center. The staff was super attentive, listened to all my concerns, resolved every issue I was having and did so quickly while being courteous and professional. I was really impressed, so much so that I shared my positive experience with several friends/family members. (Plus, my service was finished faster than expected and cost less than was originally estimated. How often does that happen?)

Rob Grover

Aug 8, 2013

Great service! Brady was very professional and friendly. The car looked great when they were finished.

Michael Rothmeier

Aug 6, 2013

Some confusion when I arrived; however, once the service was correctly identified, the process proceeded efficiently

Linea Palmisano

Aug 1, 2013

Brady was a terrific help, from the time I called with questions about what might be wrong with my alignment to scheduling a flexible service appointment. I always have found Motorwerks to be of wonderful service, and now having met and worked with Brady, he is absolutely spectacular in helpfulness, kindness, and giving me some confidence about what is/should be happening with my Mini. Thanks!

susan rudick

Jul 30, 2013

This experience was as all the others was very nice. Since my Mini has been in 5 to 6 times for the same problem it is only the time expenditure which is exhausting. Hope the problem is solved!

Maria Rodas

Jul 25, 2013

Excellent - Tucker kept me updated on the progress and the final result was great (they fixed the problem). I also really appreciated that I got a loaner - made the whole experience convenient.

mike troy

Jul 23, 2013

Great! Thoughtful, courteous, and faster than expected. Due to snow I declined to take a loaner but Brady intervened and suggested a shuttle service. It was wonderful. I could have stayed in the waiting lounge and had Starbucks coffee and rolls and read a book. Nice place. Nice people.

Susan Tornblom

Jul 18, 2013

The service area is so clean and organized and a team is always waiting to take care of you. It's like your own personal pit stop. I also like how I have an assigned service specialist, who makes me feel like me and my car are important. Tucker is always helpful and is very knowledgeable about my car. The time he takes to explain what is going on really makes a difference in how I view Motorwerksmini.

Carl Schu

Jul 16, 2013

Very good! Service was completed quickly. The waiting area was great for working remotely. Personnel were very helpful and polite.

Geoff Rootes

Jul 11, 2013

Tucker took care of everything very timely for how much service I had on my Mini. Thanks again, Geoff Rootes

Jas Bajric

Jun 25, 2013

I boast about Motorwerks service to everyone. It is top notch. Tucker is always professional and is great at what he does. The staff makes you feel welcome and they always go above and beyond to deliver the best service possible.

Paige Elliott

Jun 18, 2013

Very nice experience this time around. My Mini Cooper was received well and fixed appropriately (I hope) in a timely manner.

Derek Danberry

Jun 13, 2013

Tucker offered great service to me. He was friendly and to the point which I very much prefer from a service place. Overall I was quite happy with the work done to my mini other then the high labor for an air filter install which is not Tuckers fault.

Jaime Yaeck

Jun 6, 2013

In an email it said "We strive to return your car to you cleaner what it was." My car was not washed. I am actually okay with Motorwerks not washing my car but the email sounds like it takes pride in returning customers' cars squeeky clean. I just wanted to point that out for the company's future references. I am not an unhappy customer

Lisa Gould

Jun 4, 2013

I brought Mini to Motorwerks because she had an oil leak. Tucker Masui explained the evaluation process and the cost of diagnosing the necessary repairs. He arranged transportation for me. He later called to explain the repairs needed. Tucker also informed me of the cost to do the repairs. He was compassionate and empathetic when I expressed my financial situation. Throughout the repair, he contacted me to let me know how things were going and explained what was happening with Mini. Due to his actions, I felt confident my repairs were necessary, the cost was reasonable, and the repair would be done well.

Craig Rubenzer

May 28, 2013

Great experience. I had only minor maintenance scheduled (oil change and tire rotation). The whole check-in process took less than 10 minutes and I had shuttle service right away. Tucker always does a great job of describing what will be done and recommended items.

jesen surjadi

May 23, 2013

I come to request an inspection service on my car earlier than the car indicator. The service went without any issue.

Bethany Barke

May 21, 2013

Tucker was very friendly and helpful. He enquired about the car and ensured he kept me up to date regarding the progress of the service. He also ensured I had mode of transportation from the delivership to work and back. I appreciated his attention to detail and making me feel comfortable the service dept would be able to solve any and all issues with my Mini Cooper S. Thanks Tucker!!!

Steve Olson

May 17, 2013

Excellent from beginning to end. My MINI had a couple of hiccups, but as usual Tucker and his team took care of everything. There is always a loaner car available. Sure glad that MINIs come with a great warranty,

Peter Rizzo

May 14, 2013

Very professional and delivered what was promised - Also exceeded my expectations as to completion time

Christine Walsh

May 9, 2013

Excellent as always. Tucker listens well and answers questions completely. Roy is always friendly and helpful. And it was nice to get my car back clean of all the winter gunk.

Paul Blom

May 7, 2013

Tucker did a great job of coordinating several different service issues I was needing. He coordinated everything with my extended warranty coverage effectively and efficiently. When it became apparent that the repairs would take longer than expected, he quickly arranged for a loaner vehicle to me to use. Tucker kept me informed about the situation every step of the way.

Mike Johnson

Apr 30, 2013

The service team was responsive and helpful. My car was clean when I picked it up. It would have been nice to get 5 min with Tucker when I picked up the car incase I had questions.

cyndi coulter

Apr 25, 2013

Great! They always go out of their way to make sure you're happy. Everyone at the dealership is always friendly and dealership is clean and inviting!

Paul Blom

Apr 23, 2013

Tucker did a great job of coordinating several different service issues I was needing. He coordinated everything with my extended warranty coverage effectively and efficiently. When it became apparent that the repairs would take longer than expected, he quickly arranged for a loaner vehicle to me to use. Tucker kept me informed about the situation every step of the way.

Anthony Thompson

Apr 18, 2013

I had a very good experience at Motorwerks Mini and Tucker kept me informed of the progress of the work on my car.

Carol Carlson

Apr 16, 2013

Excellent. Tucker answered all questions with any concerns I had.The brakes were important to be checked to make sure everything was alright.

Beth McMullen

Apr 11, 2013

As always, service was exceptional from start to finish - scheduling the appointment, arriving for check-in, progress updates, loaner vehicle, and picking up my vehicle.

Tina Beehler

Apr 9, 2013

I needed to get my snow tires off and the regular ones put back on. Tucker gave me excellent service as usual! Thank you!

Celina Blandford

Apr 4, 2013

Great, as always. The service at Motorwerks is one the reasons we keep buying our cars from them.

Katherine Dyer

Apr 2, 2013

Tucker was very helpful! Everyone in the service department always takes good care of me and my MINI

Julie Qian

Mar 28, 2013

The experience was very good. People are very friendly and imformative. The car was so clean.

Joseph and Sandy Syfko

Mar 26, 2013

Excellent - Tucker is one of your best service advisors and always go above and beyond.

Michelle Buckley

Mar 22, 2013

Over great experience - no complaints - we are happy with the service that we received

Bob Benson

Mar 21, 2013

It was great. The problem was solved to my satisfaction and I will definitely call if I come across another problem.

Matthew DuVall

Mar 19, 2013

A nasty repair that almost floored me, was handled with the best grace and compasion I have ever seen. From the service manager to the guy who delivers my loaner we well above normal making me feel cars in best hands while being as fair as they could be with cost / repair !! This is my second time in service, and I am confinced I have the best dealer / service In the state! BELIVE IT OR NOT! I felt totaly comfortable paying for repairs a lage amount for me, just because of attitude and feelings from folks delt with!!AMAZING FROM ANY DEALERSHIP!!

David Herman

Mar 14, 2013

Exceptional services and kind consideration on every service visit. The sole reason I bought another Mini was knowing I would be in good hands with the department at Motorwerks.

John Armstrong

Mar 12, 2013

The car was ready when I arrived. It was washed. The repairs were completed. Thank you.

Tina Beehler

Mar 7, 2013

I had problems with the hatchback not latching. I was thrilled as I was able to wait for the repair. My vehicle was cleaner inside and out upon completion. Thank you! I, also, was able to have a nice little chat with Brady Mueller. He is another favorite service person I have at Motorworks Mini. Charlie Wiffels, our sales person for both of our mini's, also stopped by for a good catch up visit while I was there. My service from Tucker Masui was outstanding as usual! Thank you!

Richard Keimig

Mar 5, 2013

Brought in a tire to be repaired. Tucker was friendly and knowledgeable. I needed to replace the tire rather than repair it.

Steve Boyd-Smith

Feb 28, 2013

Brought the car in with one known problem and several other observations to check out. Was given a loaner car and Tucker. As the week passed by, I was very happy with both. Bigger problems were identified and fixed, all under warrantee. And Tucker was particularly patient, knowledgeable, and helpful all the way through.

Elizabeth MacDonagh

Feb 26, 2013

Excellent, worked with my insurance quickly to resolve repair. Within hours of Insurance Adjustor's arrival car was fixed.

Christina Grossoehme

Feb 22, 2013

Little stressful but great. Was hoping to get the car back sooner or get a call saying it wouldn't be done till later

jujumiller

Feb 21, 2013

Loved having several people helping me get situated with my service needs when I first pulled in to the garage. Friendly and professional service. Loved getting a clean car back.

Nathaniel Tollefson

Feb 19, 2013

It was nice. Dropped off the car, picked up the loaner and brought it back when it was donel.

TerrySuby

Feb 13, 2013

Excellent service. It was timely and I appreciate the car wash. Courteous and friendly staff and a very nice guest waiting room.

Fiat Brookdale

Feb 8, 2013

Great experience. Vehicle was completed in a timely manner and communication was prompt and pleasant.

Michael Tienken

Feb 8, 2013

The service at Motorwerks BMW was top notch as always. I've purchased 2 BMWs at this dealership. Whether I am their to purchase or to get my cars serviced, they are always helpful and friendly.

Bkvasnik

Feb 5, 2013

I can tell that they are always trying to improve service, it's very nice. I just wish it didn't take so long for my vehicle to get back to me. I know they are very busy,With limited indoor garage space, but maybe we could call in to say we are on our way and have a warmer car waiting for me. Thank you

Erin

Jan 29, 2013

Clayton was and continues to be one of the best most professional sales people I have ever worked for. I was a very demanding customer (as I am in sales myself) and didn't want to waste my time with a lot of details. He was great with emailing and calling me instead of insisting that I sit and waste time at the dealership. When he was able to find exactly what I was looking for in my Mini Countryman (which was very particular) he worked hard to make sure it was at the dealer in the time frame I requested. The day of final paperwork I had expressed my need for that process to be handled quickly and it was done perfectly! He even programmed my iphone into my new car for me! I have had many wonderful follow up calls from him over the past few months and he has even scheduled a service appt for me. Clayton takes his job seriously and creates a concierge approach for the customer. My next car will be purchased with Clayton.

Erik

Jan 22, 2013

Smooth as can be. Our battery died, and because it was still under warranty, it was replaced quickly. Our yearly service check was also done at this time, which was helpful and convenient.

Thomas H

Jan 17, 2013

Clayton was great. He answered all of my questions prior to my purchase, and even afterwards, I can call him anytime and he will still answer my questions. I have called him on questions about the vehicle behavior in general to how to get my tire pressure corrected. He never tried to force me into any decisions and just by being honest, I made the decision to buy a Mini myself.

Lisa Bourasa

Jan 10, 2013

My husband & I were eagerly looking for a new "empty nesters" car and the Cooper S coupe fit the bill. The excitement of our new purchase was matched by the professional enthusiasm of Clayton Nicholson as he helped as create this new Mini. Clayton's knowledge of the Mini and his ability to just roll with our wishes was greatly appreciated. Clayton helped make the experience extremely pleasant, memorable & delightful. I have told so many people that this was the most fun we have ever had buying a new car! I would not hesitate to recommend Clayton Nicholson for anyone seeking out a Mini, new or used.

Lorna

Jan 8, 2013

I had a really fun experience the day I bought my new MINI. Driving a MINI for the first time was a thrill. My salesperson, Clayton Nicholson, was very knowledgable about everything MINI since he is a MINI owner himself. He was able to answer all my questions and concerns and was very courteous throughout the whole purchasing process. The car was delivered in pristine condition and I have loved every minute of driving my new MINI. Clayton has followed up with me over the past few weeks to ask if I have any questions. Overall, it has been an outstanding experience working with Clayton and the whole staff at Motorwerks.

Meredith

Jan 4, 2013

I have never dealt with a salesperson as knowledgeable and personable as Charlie. After my purchase, there were numerous occasions I had questions about something. I e-mailed him and always received not only a quick response but one which answered my questions. The followup done by your dealership is second to none and the marketing tools are awesome. I will make one more vehicle purchase probably in my lifetime due to the limited number of miles driven per year. If that purchase necessitates trading in my Mini, I had inquired of Charlie if there would be a way he could accommodate my purchase even though it wouldn't be a brand sold by Motorwerks. He responded positively. He will be the first person I go to when the time comes. Selling vehicles is like eating out; if you get quality food and great service, you'll return. Motorwerks has both and will definitely get "my retun."

Miller

Dec 27, 2012

Brought my car in for an oil change and had great service by Brady Mueller!

Jaryl C

Dec 21, 2012

efficient, pleasant, satisfying. I got all the information I needed without trouble or error, no surprises. This is my second purchase of a Mini. As a purchase, this is a good example of how it should be handled. The closing was neat and reasonably quick. Options were offered and explained, not 'sold' in a relaxed atmosphere. I recommend both the dealership and Mr. Wyffels to anyone considering a vehicle anything like a Mini. This car is stupendous. While room for improvement is always possible, this car is bordering on perfect given current technology.

Tim Larson

Dec 12, 2012

We had an excellent experience buying a new mini cooper roadster. Amy was easy to work with and very helpful. I would highly recommend her.

Kelby Woodard

Dec 10, 2012

AWESOME. Amy was very informative and low-pressure. We would highly recommend her and the Mini.

Torrence

Nov 28, 2012

We came in the late part of the afternoon wanting to test drive the Mini Cooper Countryman. Kathryn was happy to go around the area with us. Afterwards, me and my wife were pretty much convinced that this particular Mini was what we were looking for (we had a couple other vehicles in mind). Todd Caddle presented our options for financing and various other options to think about. While we waiting for the Financing department to become avaible for us (it was a busy day), Kate showed us around the facility to us and where the service garage was. After going through the paper work with Financing, Kate showed us the features of our car and then we were off in our new ride sometime after 9pm. Even though we were there for several hours, it didn't matter to us, but I appreciate all the staff staying so late to take care of us.

teschlerd

Nov 26, 2012

I dropped my car off for an oil change and a check engine light. I wasn't called that day as promised, so I showed up to get a loaner car. When I got home I was called by the adviser to let me know they found the oil leak I brought it in for. The thing is, I didn't bring it in for an oil leak, nor does my car leak oil. I was told there was a crushed oil pan and the repair would be over $1,200. I called the dealership the next morning to let them know Id be coming to inspect the so-called damage, and they told me that now only the oil pan needed to be fixed for $750. Upon showing up back at the dealership the next morning and inspecting it, I found that there was NOT a crushed oil pan, and they conveniently replaced some of the other parts under 'warranty'. I was blatantly lied to about the oil pan, more than likely to take advantage of me by replacing something that did NOT need to be replaced. After I called out the adviser on the lie, he and the tech backpedaled about the repair and told me now that it wasn't necessary. Service is included with my lease, but I will NOT be purchasing or servicing again at this dealership. EVER. I understand up selling, and finding other things wrong with the vehicle, but telling the customer a downright lie is not appreciated.

cindy nelson-quesada

Nov 21, 2012

Amy was very patient attentive and knowledgable while answering my many questions during my recent purchase of a mini. I couldn't have asked for a more pleasant experience. I would highly recommend Amy to friends and family who may be interested in a mini cooper. She is wonderful!

David A

Nov 6, 2012

Very positive. I wanted a special combination of wheel and car color that was not available. Gretchen worked with Motorwerks management go get me exactly what I wanted.She also kept me posted on the status of the car order.When I took delivery, she did a fine job of instructing me on the "MINI unique" control operation. I have been very pleased with both the car and Gretchen's work.

Laurel Ferris

Nov 2, 2012

This is my second car through Motorwerks Mini. Amy Marver has helped me each time. She is always diligent about chasing down the best options for me, giving me sound advice, and then making my choice of automobile appear on time and as promised. I recommend Ms. Marver to my friends who are considering a purchase or lease AND I send those with interest in a BMW to her as well, since her level of service far outstrips any of the sales personnel on the other side of Motorwerks operations.

Charlotte

Oct 30, 2012

We had a fantastic experience!! Believe me, when I say that we have bought a lot of cars but this was really the way to purchase one. Gretchen made it fun and encouraged us to buy what we really wanted and we did just that. Her knowledge of the car was thorough and she communicated to us very well. We left very satisfied and had ordered a new car with everything we wanted. This is our second cooper and we love it.

MatthewGeiger

Oct 25, 2012

Clayton has provided excellent post vehicle purchase service. He has emailed me a couple different times to ensure everything was going well with my Mini. I informed him one time that I was having issues with the additional rubber floor mats I purchased over the phone from Motorwerks parts department because they the ones they sent were for a different model. He promptly sent me brand new mats and they fit perfectly. Thanks so much for going the extra mile to ensure our satisfaction. We really appreciate it and will come back for all our future needs!

MarianneBarnett

Oct 23, 2012

Clayton was terrific to work with on my new Mini Cooper. He listened to my "wants list" in a new car and then showed me the options that would provide satisfaction. After I decided on the car I wanted, Clayton worked with the service department to alter the car and to ensure that I received it "when I wanted" to pick up the car. In other words, my car shopping experience was about getting the customer first before any sale of a car. I really appreciated that experience and how Clayton managed to provide a professional service through the entire process.

VanHorgen

Oct 18, 2012

Awesome. Love working with Gretchen. She always responded quickly to my emails or questions. This is my second MINI I've bought with Gretchen's help.

Sandra Barthel

Oct 15, 2012

Working with Motorwerks Mini was a smooth experience. The most impressive part of the experience was at the time we picked up our vehicle. Our salesperson, Gretchen Tellock, took the time to explain and show us how to use every feature of the car. That was invaluable, as one can read the owners manual, but it doesn't compare to a hands on demonstration!

TSur

Aug 29, 2012

Took my car in for a service recall on at the AUX water pump under the turbo and ended up driving my car less then 20 miles and a hole was in the BACK of my radiator. The pump is directly behind the radiator but yet the dealer did not take responsibility for it and I was told that this service had nothing to do with the radiator. To note: This put me a day behind going home (Dealer is 5 1/2 hours away.)

nancyhajt

Jul 22, 2012

Clayton Nicholson is:Kind - felt like I was talking to a good friend. Considerate - I never felt as though I was asking too many questions. Honest - I felt that everything he told me about the Countryman was true, and found, after driving my mini for two months, that indeed he was truthful. Clayton was confident when answering questions which told me he knew what he was talking about. If he did not have an answer, he took the time to find the answer for me. Clayton was determined to find the exact Countryman I wanted, and except for the cherry red I wanted (Real Red was orange to me), I got everything I was looking for. I had many questions, and he answered all of them with confidence, and was thorough. His attitude and personality were key to a positive outcome. Everything about the vehicle is as he said. Out of all the car sales reps I have dealt with in the past, Clayton is by far the most sincere and honest. He has great integrity. I have already referred Clayton and Motorwerks Mini to people who have admired my Mini Countryman. Thank you for a wonderful car!Sincerely, Nancy HajtI, first had to be convinced that a Mini Cooper was:1) Able to meet our needs2) Worth the price tag3) Not provide me buyer's remorse since, based upon owning a used "E" class, that I would never purchase a European/German made vehicle again due to maintenance cost. Rick ? the manager and Clayton Nicholson as a team were able to meet items 1-3.Clayton was introduced by Rick, sales manager, who also I must give significant credit to in putting the deal together. Why?, because I personally have sold large dollar medical equipment for over 20+ years. It is never easy selling to a salesman. One of my core personal and professional values is having integrity. If Clayton and Rick showed any signs of not dealing in that manner I would have walked.One of the biggest factors I give Clayton credit for is:1) When he didn't know something he admitted it and took the appropriate action to gain the correct answer.2) Treated my wife with patience and respect, she asked a lot of questions.3) Clayton never felt offended, or never showed it, when I needed to take the negotiations to a higher level,i.e. Rick. Because I knew he did not have the authority to do so! Being new to sales he never let his ego get into the way or felt offended when I contacted Rick directly. For this one factor alone I give glowing marks to Clayton. I am hopeful he used this as a learning experience. Why; to me it is so important because every successful salesman knows "controlling" the sales process is a key element to success. It is the mature individual or experienced sale rep who know when to give it up at the appropriate time and not let their EGO screw it up!Rick, deserves a lot of credit for some of the same reasons. One of the KEY factors to the close was his ability to acknowledge " my professional experience" and the provide a "think outside of the box" solution to achieve a good deal.Rich Hajt

barryrubin

Mar 12, 2012

I am 66 years old and a car guy. I have owned 30-40 cars in my lifetime. And all best of breed. I decided to purchase the John Cooper Works Coupe. This is the third Mini I have bought from Motorworks and Gretchen Tellock. Of all the cars I have owned this has been the most fun to drive, and look at. Everybody wants to talk to me about it. And of course, the customer service at this dealership is second to none. That's why I keep coming back. You could not have a better dealer experience than Motorworks.Thanks Gretchen and Motorworks for another great car buying experience!!!

cathyellisart

Mar 6, 2012

The sales staff at mini were professional, friendly, and wonderful to work with. They made my purchase of a standard mini simple and enjoyable. I would recommend this dealership and Gretchen to anyone interested in excellent customer service and a knowledgable sales representative.Cathy E.

Cheryl Rademacher

Nov 17, 2011

The Motorwerks Mini dealership is amazing! From the time we enter the lot we feel welcomed! Many spaces for guests to park, and the receptionist at the door, no matter who is at the desk, greets customers and directs them to the appropriate place.We can't say enough wonderful things about our Mini dealer, Gretchen Tellock! Gretchen takes the time to know her customers and is able to direct them to the appropriate model and features of their new mini that will satisfy them! This is our second Mini purchased through this dealership and through Gretchen. Our first 2003 Cooper S gave us many miles of smiles! When the time came to upgrade to the 2012 Mini S Countryman, we knew exactly who to contact. We never even test drove any other model or maker of small size SUV's (Honda CRV, Ford Edge, etc) because we knew that Mini was a perfect fit for us! Gretchen walked us through the ordering process, kept us informed of every detail of production and delivery, and made sure our delivery experience was first rate!

buchanankay

Oct 30, 2011

I have bought 2 MINIs through this dealer, and I have serviced both of them exclusively with this dealer. I am always very satisfied with the staff's knowledge and attitudes, and I have always been satisfied with the quality of their service work.

troy.barbi

Sep 10, 2011

Went in for a test drive/comparison and was able to drive several cars that were on our short list. Having the opportunity to drive them back to back was wonderful and the Mini came out #1. They gave us a quick and fair trade-in value and made the rest so easy that we went home with our new car and love it. One stop shopping at its finest!

gsan1203

Sep 8, 2011

Best dealership ever I have dealt with. Love them and will be back for next Mini Cooper S. Our experience was absolutely outstanding, Charlie is this wonderful, knowledgeable guy ask him anything about the Coopers and he knows exactly what's up.

chestermama

Aug 17, 2011

I have owned a mini cooper for a year now and each time I've taken it in for service they have gone above and beyond to make sure I'm happy with the car. It is always returned clean and nice as new. Whenever I've needed a loaner for extended service, I was given another mini cooper to drive. Excellent. We will return to this dealer the next time we are car shopping.

51flgoose

Jul 14, 2011

Friendly, knowlegeable salesperson. Helped me to focus on the particular options and model that would best suit my needs. Willing to allow test drives of any vehicle - inclucing cars on the showroom floor.