Used Cars for Sale at Motta Auto Sales in Methuen, MA

Eliezer Alamo

Feb 20, 2021

UNPROFESSIONAL AND POOR CUSTOMER SERVICE. I own a 24hr emergency drain cleaning business and I purchased a service vehicle from John. The van was listed at $13,000. I paid John $11,000 and a trade in. A couple days after purchasing the vehicle the van completely dies on me and loses all power while I was driving to a service call. I get the van towed to John to get it serviced because the van came with a 60 day warranty (you would think he would offer to pay for the tow but didn’t). John tells me that it’s going to be a couple of days because of New Years holiday. Well a couple days turned into a couple weeks and I expressed to John that I'm losing money because I don’t have a van to service out of. I ended up servicing out of my personal vehicle which looked unprofessional showing up to service calls not to mention I deal with sewage backups. John finally gets the van back to me and tells me it was a ground wire problem. A week after that the brakes start grinding and the check engine light comes on so I text John to tell him and he starts to question me saying, and I quote “ That is not my question...you got a sticker and in one week the evap light went on and brakes are grinding . The mechanic who did the sticker had to pull the tires to look at brakes , right?” 👈This was copied and pasted from our text. I explained to John that I wouldn’t know because that’s not my profession and regardless it needs to be fixed because the van came with a 60 day warranty. After dropping off the vehicle John tells me that my left brake was worn out and then tells me that the check engine light was due to an evap leak and it’s going to be a couple more days because they needed to smoke my van. He said they changed the gas cap, with I’m assuming an old gas cap because it did not look new at all. He tells me that he’s going to charge me a $100 deductible which I believe I shouldn’t have to pay because it’s only been a month since purchasing the vehicle and a little over 2 weeks the van was sitting at his mechanics shop. He tells me I can pick up the van and see if it was just the gas cap. After a few days the check engine light comes on again. I also explained to John that the van will make a noise as if I’m driving over a rumble strip and sent him a video of it so he can have his mechanic fix that problem as well but John completely ignored me. John and I agreed to have the check engine light looked at today but unfortunately I couldn’t make it today because I had emergency service calls to take care of and asked John the day before if we can reschedule for the following day and he replies with a “No”. So I tell him if we can reschedule for next week and he replies, and I quote “I can not make a app. With mechanic . So drop it off and he will do it when he can” 👈copied and pasted from our text. I then tell John that I run a 24hr Emergency service company and that I can’t just drop off my van and wait till mechanic to fix it when he can and he replies ” So your asking the mechanic to make time for you and then you can not make it . He is a business owner also “. At this point I told John that I’ve had nothing but problems since I purchased the vehicle and that I’m just gonna have another mechanic fix it. Ps I’m still within my 60 warranty

Elite Construction

Apr 30, 2019

Purchased a van from John, fair price and very easy transaction. John agreed to make some repairs for me, he did them and delivered the van clean and running better than expected. I purchase many vehicles for the company and its difficult to find someone you can trust and be treated fairly, this is the place to shop if that's what you're looking for. Very happy, highly recommend, and will purchase from John again in the near future.

Lenny Nadeau

Dec 23, 2019

I didn’t end up buying from Motta but very good selection and the site was easy to navigate. I will be buying next summer and will be in touch - nice honest folks.

Matthew Gagnon

Feb 11, 2019

Great buying experience- honesty and integrity go along way these days and John is all of that and more. Saved me hundreds and was looking out for my families best interest all along.

Jeanne Ciampa

May 31, 2017

John is a great guy...my subaru is still running great..I'm planning on buying s second car from him. He worked with me and my financial situation. I was very happy.