Used Cars for Sale at Muller Honda in Highland Park, IL

Toledo bunch

Aug 16, 2016

As a female consumer choices are overwhelming. The sales manager Matt and his sales team were very patient and accommodating. My salesman Pedro was new to this dealer but his willingness to help and suggest repeatedly made you think he was a tenured salesman. Kudos out to Matt & Pedro at Muller Honda that made me leave with my new purchase and I can't forget Greg the finance associate that continued to help us get the best rate. This is the 6th time returning and I always refer family & friends. If you interested to know 2nd purchase of a Honda Odyssey truly a car with quality & safety and roomy for our road trips!!!!

JamesB

Aug 11, 2016

Had a very nice experience leasing a new Honda for my wife this week. Alfredo Parra did a great job moving things along, answering my questions, and just making it an easy/enjoyable experience overall.

mtk60026

Aug 10, 2016

I have been a customer of Muller Honda for 25 years and in all that time, I have found that the staff, both sales and service have gone out of their way to make doing business there a pleasant and satisfying experience.

Maria D

Jul 29, 2016

I would highly recommend a Honda Lover to shop at Muller Honda.I had the best experience ever..... From the moment I step foot at Muller Honda I was treated like a Queen. I was well taken care of. It was the best VIP.....experience. Alfredo was amazing......He explained the vehicle to it's fullest detail. Management Harry and Steve were really.......nice and attentive. Gary was very helpful with the paper work. Overall if your looking for A Honda it'll be your lost not to shop with Muller Honda.Thank you all.....Maria

Gr8Horned1

Jul 19, 2016

Got a gr8 deal on my new car. The salesman was gr8. Explained everything about the car to me at delivery. Glad I came here to purchase my new car.

DONALD JACKSON

Jul 18, 2016

After installing the latest navigation program from Honda I lost my blue tooth connection to my smart phone. After trying many times and failing to connect I stopped by Muller Honda and was greeted by Mark Owens,service adviser.They were very busy, but with a smile Mark said lets see if we can get this done now...He sat in the car and took over.In about 2 minutes he deleted my phone and reconnected the hands free.Thanks Mark! Great stress free service !!!Donald Jackson

Chief cook

Jun 20, 2016

Patel Pienjazek worked with me and the staff at Mueller Highland Park, Il to be able to lease the car I wanted at a price that fit my budget. They also sped up the process so that I could complete the transaction in time to make an appointment that day.

carlos123

Jun 14, 2016

It was a very easy for me to buy my new Honda CRV from Muller Honda. I felt very comfortable with their helpful and knowledgeable sales team. I also got the "beast deal."

New car

Jun 9, 2016

My salesman, Lance Cohen, was very helpful. He did not make me feel pressure in any way. He took the time to be certain that I understood the car's standards, options and operation.

raj

Jun 4, 2016

I am not associated with any dealership.alfreo parra has been quite helpful straight forward.muller Honda has a good attitude with customers.we shall recommend muller to our friends.again ,not associated with any dealership.

Jgreenspan

May 6, 2016

Another great experience! Everyone is so nice to deal with and very helpful with any questions or concerns. Marcus was awesome as he always is and would recommend him to everyone! Thanks for another great car!!

Janet Lickerman

May 1, 2016

This is my second car purchased at Muller Honda. After my first purchase and after my service visits, I would never buy a car anywhere else. Buying a new car was an experience I used to dread before coming to Muller Honda.

BKS75

Apr 24, 2016

This is my fifth Odyssey leased at Muller, and I have never been disappointed, either in the car, or the dealership. The salespeople and the service people (and even the car repair people) are all friendly and competent.

honda fan

Apr 8, 2016

have never been disappointed or unhappy with any of the service/people that I have dealt with during my years of using this dealership. High praise for the professionalism of Pawel Pieniazek.

Mike G

Mar 30, 2016

We recently purchased a 2016 Honda Accord from Muller Honda. The experience was very satisfying and the entire team from Muller was outstanding. Brian Reynolds was especially professional and his knowledge of the Accord was outstanding. His orientation of the many features of the Accord was exceptionally thorough, and he answered all of our questions. My wife and I have purchased a great many automobiles, and Brian was clearly the most professional sales person we've dealt with during the past forty-five years.

anna vishnevsky

Mar 29, 2016

I have been driving BMWs for the past 9 years, so my expectations of customer service and the car performance were set high. Having said that, I have been blown away with the quality of service I have received from Mike Kolar of Muller Honda. He went above and beyond his call of duty by helping me to return my lease to BMW and signing a new lease with Honda, all in 90 minutes! Everything went very smooth with no surprises. I would highly recommend Mike to all my friends and family. Also, switching from 3 series BMW to Honda CRV was the best decision for me as I am a new mom and cargo space beats handling & acceleration these days :-)

Dawn

Mar 20, 2016

Lance Cohen was an excellent and professional salesperson! He explained everything very cleanly and was very helpful. We had a great experience at Muller Honda. We love our new Odyssey. We will definitely refer Lance to family and friends!

George

Mar 11, 2016

My new Honda is everything I wanted thanks to the expert and professional Sales Staff. My car was also well cared for on a quick visit to the Service Dept. I would say the Team at Muller Honda goes the extra mile to help and satisfy their customers.I have already referred Muller to two friends.

AxmBemmer

Mar 7, 2016

When I found my 2011 BMW 328i on cars.com Rigth away I contacted this dealer and they answer me within a day. Very professional seller did not push us to buy it. Overall we had a good experience and the car is in great condition like they said so. But next time please offer some water to the customers. Thanks.

Barry

Mar 6, 2016

Received excellent attention, service and information during the purchase process. There was no delay during several visits to the dealership. I would recommend others to give them a chance if interested in a Honda vehicle.

Norm8888

Feb 28, 2016

I was unsure if I wanted an Accord or a CRV, lease or purchase, and trim level. So I had a lot to work out. I made several trips to talk things over without any pressure to make a purchase. I decided on a CRV EX on a 39 month lease. The terms were competitive. Upon delivery, I was given a good tour of the electronic system.

Marc30

Feb 23, 2016

Excellent experience in all ways.Marcus was terrific, he made me more excited about my new car and he personally showed its new features.He makes the customer feel at ease, at home and important.

Andi

Feb 20, 2016

I picked out my car and it took no time to get it and drive it home. I was also there yesterday for service and I was given a loaner and then my new was given a bath before I took it home again.

MarlaneL

Feb 16, 2016

Alfredo Parra is an exceptional salesman. He explained the operating features of my new car in a very clear, concise and patient manner& answered all my questions thoroughly. Would recommend him to friends & family!

lfayelfaye

Feb 12, 2016

Working with Pawel was comfortable and easy! He had the cars already waiting upfront for us to test drive and answered all our questions. This was probably the quickest decision I ever made on a car with no regrets. Will definitely recommend family and friends to him in the future. Thank you! :)

newaccordowner

Feb 10, 2016

Very good experience - no pressure & GREAT inventory selection! Everyone from the person who greets you at the door - through the business and finance managers where all very professional & didn't get pushy. I'll be back for service and send my family and friends to see this crew at Muller!

Millers5

Jan 31, 2016

Our salesman is Marcus Bennett, and has been for many years. Marcus is knowledgeable, honest, and listens to our needs. He's never wasted our time. Marcus is willing to help w/ anything, or answer any questions, long after the sale. Our friends have worked w/ Marcus, and have been pleased as well. This is our 5th Honda, and our 5th positive experience w/ our friend, Marcus.

Lovemyhonda

Jan 28, 2016

Explored all my options and was honest and upfront with me and I believe I have a real good deal I never had any problems with Honda

Abh

Jan 26, 2016

Marcus Bennett was our sales agent; he did a terrific job. He was efficient and knowledgeable. We will definitely use Muller Honda again for our next purchase.

mpingry

Jan 25, 2016

Muller team always goes over and above to provide great service. I now have two cars from Muller. Pawel as patient and very helpful. He was honest and did not pressure me into a sale .

EdK

Jan 17, 2016

This is our second CR-V we've purchased from Muller Honda. Very professional and knowledgable about their products. Good follow up to make sure everything was OK and if we had any questions.

Christina

Jan 16, 2016

Mike Lis was great to work with at Muller Honda in Highland park. He will listen to what you're looking for in a car and get an excellent deal based on that. Ask for Mike there for your next car!!

MJ Rasof

Jan 16, 2016

Pawel is an extremely polite and courteous sales person. He is very knowledgeable and very easy to work with. Besides the excellent service department and the close proximity of the dealership to our home, he is the main reason we chose to come to Muller. I will be sure to tell all of my friends and family of our experience.

JE

Jan 10, 2016

The staff at Muller was polite, friendly, knowledgeable and professional.We were not kept waiting. Features of the car were explained to us clearly and completely.

Rick

Dec 27, 2015

I really appreciated Lance's honesty and help in purchasing a Honda Fit. I knew what I wanted when I walked in to the dealership, but I had been to a few and hadn't yet bought a car. Lance offered a respectable test drive and worked with me on a very good price. This is the place to buy a Honda in the Chicago area.

HHRNS

Dec 23, 2015

Best rates, Best deals and most importantly, Best people. Paul was very helpful, he patiently showed us our car and helped us to get acquainted with it. Took us for a pleasant test drive and made us feel that we were wanted. People there are friendly, kind, courteous while maintaining the efficiency. Thank you to the Muller-Honda!

vagabond

Dec 12, 2015

Everything was good. Especially, I appreciate Mr. Kim, Kurt who is a great counselor. Again, thanks for letting me purchase Honda Odyssey. I am already enjoying the Honda's world.

robert

Dec 11, 2015

Total experience was great. We were lucky to find an excellent Senior Sales Consultant, Pawel Pieniazek, he handled everything for us including quickly finding a car (2 days!) since the model we wanted was not on the Highland Park lot. ----Robert Frame

Konagirl

Nov 27, 2015

When i pulled into the service center for my appointment, there were quite a few cars there, and i thought, this will probably be a long time.I walked up to the desk, where Justin helped me.He was very helpful, and courteous. I made myself comfortable in the waiting room, and before I knew it, my car was ready.Thank you again Justin, the guy to see in service.

Suresh

Nov 12, 2015

I went there to buy a new honda CRV. They are very harsh. They say the price is not realistic and very harsh and arrogant and even there systems were also not up. If they give the best deal also i dont recommend this dealer.

bella

Nov 9, 2015

I came to Muller this morning--I bought a new phone and needed help in setting the Bluetooth.Nabeel overheard me speaking to the lady at the front desk and came over immediately and said he would be glad to help me. He knew what he was doing and in no time I was ready to go. I am so grateful to ths young man and I keep thinking how lucky you are to have him as one of your associates. I bought my Honda Civic a couple of years ago from Muller, so I'm not in the market for another just now--but I know one thing, he certainly made Muller Honda my favorite dealership.. Please thank Nabeel.Best Regards,Blossom Walker

Mintpez11

Oct 29, 2015

My salesman was Pawel Pieniazek, this was my first experience buying a vehicle from the dealership and he has made it completely comfortable, and simple to do. He assisted me with any questions I had with any vehicle that I had asked about, and ended up buying a 2015 honda accord. I cannot be happier with the purchase, got it for a steal of a price too. Honest dealership, extremely awesome service. Thank you!

joy

Oct 7, 2015

Great benefit to your agency is Marcus Bennett. He has sold me several cars and he is an asset to your agency. I hate shopping for cars and he makes this process much easier. I will continue to buy cars from Muller as the years go buy!!!!

anna

Oct 2, 2015

I had previously purchased a Honda Accord at this dealer and I am totally satisfied with my new car. I was treated with respect and afforded every courtesy. Again it was a stress free experience. I would definitely purchase my next car at Muller.

ibvivi

Oct 1, 2015

Pawel Pieniazek was my salesman and I was very happy with his service. I came in to have my previous 2005 Accord serviced (oil change). I wanted to drive a CRV while waiting and decided it was time for a trade in. He connected my cell and showed me how the touch technology works which saved me a lot of time if I would have done it on my own.

Sepo

Jul 25, 2015

Was a bit disappointed with my first Muller sales experience. My 2015 Odyssey EX-L purchase hours later elsewhere was $325 better on price and $1000 better on trade-in. I had done a lot of homework and had 2 other quotes but was hoping to use this dealer closest to my new home. I think most troubling was the time needed to even get to the negotiating stage and the tone: "be realistic"... "our appraiser is very experienced and never that far off"... "we [all dealerships] pay the same for our cars; those [competitor quotes] cannot be real". Sadly, I felt compelled to walk away. Update: after posting this review, the dealership contacted me which was welcome. I am thrilled with my new car though wish I could've reached the same deal with them. I may indeed try them again one day.

Not a fan

Jul 24, 2015

Needs work on customer service in their service department. Taking car in for repairs is a painful process: inefficient check in process with not enough staff for non-express issues. Longer than expected waits for actual repairs.

Lucky Dad

Jul 17, 2015

We worked with Howard at the Muller Certified Used Honda site and he was just great throughout the entire process. We were given a good price for our trade in and were able to negotiate to the price that was better for our budget. The overall process went well.

CarlC

Jul 13, 2015

This was my second purchase in a row from Muller Honda in Highland Park, IL. I'm still astonished at how helpful, courteous, professional, knowledgeable, and low pressure this dealership is. They have consistently the best selection and service that I have encountered in my many decades as an adult car buyer/owner. This place, and Peter Barnes in particular, actually make car shopping/buying a stress-free, actually-enjoyable experience!

Jeff21

Jul 11, 2015

I have been servicing my vehicle at Muller Honda the last couple of years. I knew from the fast, friendly and helpful service I received from the service department that Mulker was the place I wanted to purchase my next vehicle. Purchasing a vehicle can be a very lengthy and stressful process. Thanks to Kurt and the whole Muller team the entire process was quite fast and pleasant. Kurt, Matt and John we're all extremely helpful, friendly, courteous and expeditious throughout the whole process of the sale. Whether I'm in need of service for my car or in the market for a new one, I'll be a loyal Muller customer from here on out.

fred t

Jun 28, 2015

We have been a client of Muller Honda since 2007 and, while the staff may change, as with all dealerships, the customer focus did not. Whether the interaction was over the phone or face to face, one gets a sense that the staff are actually happy to be there and that translates into a nice customer experience. In the last 30 days we leased two Honda HR-V's, which appeared to be a model quite in demand. Kurt Kim, our sales consultant, worked tirelessly searching for the configurations we desired and smiled thru the entire process even when our choices changed somewhat. He was very responsive to our communications and kept us informed as to what was going on. Kurt walked us thru the delivery process, which went very well, thanks to the friendly and competent finance staff who explained everything in laymen's terms. Finally, Kurt patiently explained all the vehicle functions to myself and our daughter with equal respect regardless of gender and age. All and all a great experience thanks to Kurt, et al.

Konagirl

Jun 2, 2015

Unfortunately, wherever you go these days, customer service is greatly lacking.This is not the case with Muller Honda.From the time I called to make my appointment, and spoke with Mike Lis, who by the way, answered some questions I had with great knowledge, and patience, to when I checked in at the desk with Dillon Millholland.Dillon was courteous and efficient,and my oil change was done in no time. Dillon gave me my keys, and I was off! A happy customer!

nigo

May 19, 2015

There are about 4 Honda dealerships in our area, but we've bought 3 cars from Muller. We work with Brian Reynolds and he's been a great person. He's gotten us an excellent price on our cars and is very thorough and knowledgeable about all the cars, trims and honda experience. We appreciate is kindness and his ability to connect with us as everyday consumers and car drivers.

TimL

May 14, 2015

Bought a used car for my teenage daughter. Gave them the model and price I was looking to pay. Within a week I was told about a Honda Civic 2005 for less than $5000. Car was in good shape except for a small dent on the passenger door which they repaired. Staff was courteous and well informed. I would highly recommend buying from this dealership.

bsbsbs123

Apr 23, 2015

Peter Kwan at the service help desk went above and beyond to help me out. He spent much of his day making sure he kept in contact with me and a Honda dealership I had worked with out of state. He was prompt in calling me back (as well as leaving me a voice mail when I couldn't answer). He waited to make sure my fax went through and called me afterward. And he came out and looked at my tire and talked me through possible solutions and prices. He was quick to tell me when he didn't know an answer and assured me he'd find out the answers and get back. I really hope he receives praise from his team for his politeness and ability to work patiently with a frustrated client. Thanks again, Peter.There was also a tech who I didn't catch the name of, but offered to check my tires and put air in them before I left even though I showed up without an appointment and wasn't even leaving my car there to be serviced. And when I offered him a couple dollars to show gratitude, he refused. Thanks again.I wish more business hired workers like this one. It'd save me a lot of headaches.

Outraged

Apr 22, 2015

Muller Honda serviced my car which I paid for and come to find out they did not do the work. They are a fraudulent Honda Car Service Center.

alex d

Apr 18, 2015

I've been a customer for 14 years and bought 4 cars from Muller honda Last week took my car in for vibration Great and fast service

Stephanie L

Apr 2, 2015

This is the second Honda I have leased and couldn't be happier with my overall experience with Honda and the car itself! I worked with Mike Lis at the Honda Dealership in Schaumburg when I got my Civic 3 years ago. When I found out he started working at Muller Honda in Highland Park I traveled out of my way so I could work with him again, because my first experience with him was great. He was honest, fair and made the whole process seamless! It took less than 2 hours for me to test drive, complete the paperwork and I was out the door. I left happy and very satisfied with my new Accord. Mike was just as exceptional to work with again and I will be definitely be going back to him when this lease it up. I love my new car!

Chip

Mar 27, 2015

Quick.It was the fastest e-mail response by Harry after my online research.They got my preference to communicate via email and did it well.Before I came to the dealer I was already aware: what I want, what I can get; what price.Honest.Additional options to the package were proposed but no pressure when I decided to refuse. Thanks to Pawel.Decent finance from Honda surprised me and I am happy with this purchase.P.S.Paper work was done good and quick.---Chip

StevieB

Mar 21, 2015

I am uniquely positioned to write a review of our experiences with both Muller Honda and Cathy Achino. My wife and I have leased five Hondas from Muller through Cathy Achino,.As one may anticipate, if the service and all other aspects of the transaction would not have been excellent, we surely would have utilized other dealers ( of which there are many) in our area.I have consistently checked with other local dealers with regard to price and service. Muller has been measurably superior on all counts.My wife's CRV will be up for lease termination in about a year, and you can rest assured that we will be calling on Cathy and Muller at that time.

ejbaron

Mar 5, 2015

We really enjoyed our experience buying from Muller Honda. Out salesman was very knowledgable and could not have been more helfpul. We would definitely buy from Muller again.

kheadbman

Feb 2, 2015

Amazing service team! Kerry Leino went above and beyond to get take care of me and my Passat and to get the most out of my extended warranty (glad I invested in that coverage).The team made sure that I had transportation/loaners. Great experience.

jps8384

Jan 23, 2015

My husband and I went into the car buying process with a unique situation. Michael was patient, accomodating, and understanding. He was willing to work with us in a way that everyone would walk away happy. Between my family and my husband's family, we have acquired at least eight vehicles from Muller Honda. Hands down, we will work with Michael for all future purchases.

mmocon02

Jan 23, 2015

I came in to buy a new Honda Civic and the service was great! Very knowledgeable, friendly, and helpful people. I definitely recommend to everyone!

gdcldc

Jan 7, 2015

Great car buying experience. I called ahead to set an appointment for a test drive. I was able to do that and not be pressured to buy when I was not ready. Peter Barnes took me on a test drive and completely went over what I was looking for in a car. I came back when ready to purchase and since Peter was working with another client, I worked with Brian Reynolds. Brian, like Peter, was considerate and very knowledgeable about the car I was interested in. Brian took the time to answer all my questions thoroughly. I left that night with a beautiful new car and a new long term relationship with Muller Honda.

annecc28

Jan 5, 2015

I recently bought a 2015 Accord from Muller Honda. Kurt Kim was extremely friendly, helpful, and accommodating. Negotiations went smoothly, and everything was clearly explained. I would definitely recommend Kurt Kim and Muller Honda for anyone looking to buy a Honda. Thank you Kurt for making my car purchase a positive one!

ramirezsam505

Jan 1, 2015

I recently bought a 2015 Honda Civic from Muller Honda. Their customer service was quick, informative, and overall pleasing due to their straight forward approach! I was in and out within a few hours and was driving off the lot in my brand new car!Thank you Mike Lis for making my experience at Muller Honda positive and prompt!

cm

Dec 27, 2014

I was shocked on the overall experience. I wasn't really impressed with the service from the beginning but I continued with the process since I wanted to buy close to home. I was ready to purchase my 2015 Odyssey and it had two areas where the paint was cracked. I looked at 3 other 2015 Odysseys and they all had paint defects in them. All Muller Honda could say is " There isn't a perfect car" I'm so glad I didn't buy here!! I ended up buying my Odyssey at Honda of Lisle where I found "a perfect car"

trevorpscott

Dec 11, 2014

My wife and I bought an Accord from Muller Honda a few years ago at the Pre-owned location, and had a great experience. Didn't think that could get topped. We were due for a new car, and knew exactly where to go. Fortunately, we were introduced to a sales rep there, Mike Lis. He was amazing. Knowledgeable. Easy to work with. No pressure. No sales pitch. Very informative. Friendly. "Family-man". We can't say enough about him. We loved working with him. He even followed up a day or two afterwards to see how my wife loved her new car. She may have loved the experience and service more than the car, who knows!If you are looking for a new car, you should definitely ask for Mike Lis exclusively. Ask for him, he'll give you his direct info right away as he is very easy to get ahold of, even after hours. He answered all of our needs, and comes highly recommended. This dealer, this guy, is top notch.Prayers answered,-The Scotts

nvanderkamp

Dec 2, 2014

My wife and I had a fantastic experience all around buying our Odyssey at Muller Honda. Brian Reynolds was friendly, informative, and not pushy at all. Negotiations went smoothly and were respectful all around. I would definitely recommend Muller to anyone looking at buying a Honda.-Nate V.

E. Majarucon

Nov 17, 2014

I am no friend of buying a new car and feel as if I need to put on my sparring gloves to to so. But I was pleasantly surprised when I went to Muller to purchase my car. I worked with Pawel Pieniazek and he was very informative in regards to what stock/options they had. Pawel was easy to work as well in regards to the final price out the door. I've never had a smoother transaction purchasing a car. This was also the first time I have ever financed a car and that went smoothly as well. I would most definitely come back to Muller to purchase another car in the future. Thanks.

Konagirl

Nov 12, 2014

I took my car into Muller for an oil change. The experience was excellent, similar to my sales experience when I purchased my car there.Waiting area was clean, short wait time, courteous.My car was washed afterwards. Highly recommended!

santijx2

Nov 10, 2014

I recently purchased a Honda CRV from Muller Honda.Marcus Bennett assisted me throughout the entire process. He was hones, extremely helpful, and professional. If you're in the market for a Honda, look no further. I would definitely recommend Marcus and the entire Muller Honda team!!!

Stalemate

Sep 7, 2014

If you want to pay sticker price for your car come to this dealership. Absolutely no deals. The service department is absolutely the worst.. Don't get your car repaired here because they charge for the repair and actually don't do it. I paid for a repair and it was not fixed, they said it was brought it to another honda dealership they identified the problem. Took it back to Muller and to fix they said they did. THEY DID NOT!! Had to have the other dealership fix the problem. SERVICE BEWARE!

MP46561

Aug 7, 2014

My wife and I were looking for a specific color and trim for a Crosstour. Our local dealer in Indiana didn't have the right color, but had what we thought was a good price (for a nearly two year old (2013) new vehicle). After being put off by the local dealer's sales tactics, I found a listing for the exact vehicle we were looking for (color and trim) being listed by Muller on AutoTrader.com. I submitted a request for additional information and a price quote and received a response from Tony Vasa. The price I was quoted for a 2014 Crosstour was nearly 1,800 dollars less than the 2013 Crosstour from my local dealer. I followed up the quote with a visit to the dealership (130 mile drive one way) and met with Tony and Tim Scrogham. Both were very welcoming and made me feel appreciated. After taking a test drive and deciding it was what we wanted, I was given the price for the vehicle and all of the associated fees. The original quote was honored and beyond the normal documentation fees and sales taxes, there were no other costs or hidden fees. There was no pressure to buy and after a few minutes of thought, we agreed on the purchase. Delivery took place 5 days later and again we were met with a warm welcome and felt appreciated. I would recommend purchasing from Muller and would do it again in the future.

WinnetkaArchitect

Aug 4, 2014

Marcus Bennett was a courteous, thoughtful, knowledgeable salesperson who provided a fair and balanced price negotiation for our new Honda Accord. We have owned six Honda vehicles, so we knew what we wanted when we arrived at the showroom. Marcus showed us the available stock that met our requirements. The negotiation on the price was stress-free. Even more impressive, when we picked our new car, he walked us through an array of new features on the model, made sure our paperwork was ready before we arrived (minimizing our time signing documents) and never made us feel rushed (even as other customers were arriving in the showroom). He was genuinely concerned about our customer experience, first and foremost.

Konagirl

Jul 26, 2014

I can not say enough about my experience buying a car from Michael Lis at Muller.Mike made the entire process a pleasure.He was so easy to work with.In the future, I would definitely use him,as my "go to"for purchasing a car.

mfc_l8r

Jul 18, 2014

My children's nanny is from a foreign country and asked me to help her negotiate the purchase of a new car. She had already decided on the Honda CRV. At another dealership, she felt uncomfortable and worried about being taken advantage of. So I went with her to Muller, where I had purchased my car last year. Marcus Bennet helped us. He is honest and informative. He knows the answers to every question we asked.I take the responsibility of helping someone else with a decision like this very seriously, especially family like this. I felt very confident because of how upfront the entire process was with everyone involved at Muller - especially Marcus and Greg Stone.

danolson627

Jul 1, 2014

Purchased a new Odyssey from Muller after getting the run around from Rosen Honda of Gurnee. Muller's staff was great, did not haggle and got right down to business. Fair purchase price and fair trade value. If ever purchasing a Honda we will return to Muller.

bgl1412

Jun 23, 2014

Jim was very helpful when helping us select our new Honda. When we decided what we wanted, we called ahead. He had the paperwork done and we got the car in less than an hour. He also helped us get a discount on a few accessories and Sirius XM.

Jbauer2388

May 23, 2014

Kurt Kim is an excellent salesman. He explained everything to me. He was very knowledgable about everything honda. He was very patient with me too with my situation. He stood by his word.

DeannaS

May 15, 2014

I have visited a few honda dealers in our area over the last 5 months. A few of them more than once. The deciding factor on which dealer we went with was our salesman Mike Lis. He made our buying experience very pleasurable. He was patient and friendly and didn't pressure us to buy. I would recommend him to anyone looking to buy a car. I will definitely go back to him for future purchases.

maryespejo

May 15, 2014

My family and I were in the market for a new car and so we decided to go to Muller Honda. Our sales attendant was Marcus Bennett. He was more then willing and accommodating toward us. In the end we decided to complete the purchase and came home with a Honda CRV. I was so impressed with the service that I am sure I will be back again.

Macadoo

May 8, 2014

I purchased a 2014 Honda Accord from Kurt Kim, he was excellent to work with and was very knowledgeable about the product during the purchase and after the sale. During delivery he took the effort to explain and answer all the questions in operation of all items.

wkertbun

Apr 10, 2014

I just purchased a 2014 Honda Accord LX at Muller Honda 3 days ago. I had a wonderful experience dealing with Michael Lis who is an exceptional sales consultant. Mike was very knowledgeable, informative, helpful and patient; he explained all the features of the car and answering all of my questions with friendly and understanding attitude, and we did the test drives with 3 cars. He worked hard to get me the deal that I asked for. I highly recommend him and Muller Honda to anybody. Steve who handled the financial and paperwork part was very accommodated and made everything very easy for me to understand. Both of them made the entire experience a very positive one for me.

kimmoonki

Apr 4, 2014

There was zero hassle when I bought both used and new vehicles at once there.It just took about only one hour to decide everything with him.For me, he is the best and professional dealer who knows what exactly customer wants and provides us with the best solutions in timely manner.Even for buying car insurance and extra service needed for each car, he gave us great help with his passion.I think I was very lucky to meet him there and saved a lot of time and money.Now, the relationship between him and me, I think, evolves from dealer and customer into good friends each other.There is no doubt to recommend him to you. It will be the win-win strategy for all involved.

alauritson

Apr 2, 2014

This is the second car I have purchased at Muller in the past year and because of my original experience with Jason Sosnowski and his excellent way of handling that sale, I wanted to be sure that he was the one involved when I came back to get the Civic for my daughter.Jason is completely professional and knowledgable about everything I needed to know, regarding the right car as well as the best deal for my daughter. It is her first car, and he went above and beyond in all he did, from understanding her needs, to answering all of our questions, and he was highly professional and accommodating at all times.He handled the sale of her Civic with the same individualized attention and professionalism that I received the previous year. He was very thorough in every aspect of the deal from start to finish and made the entire experience a very positive one for myself and my daughter.I would definitely, without hesitation, recommend Jason to any family member or friend who may be looking for a car in the future.

bilalprince2

Mar 13, 2014

I have had the pleasure of working with Kurt Kim, of Muller Honda when we purchased our last two vehicles...his knowledge and customer service skills set him apart from other sales persons I have known in the past. He worked to get me the best deal on both of our vehicles, and I would highly recommend him, as well as the entire staff of Muller Honda. I look forward to working with Kurt, and Muller Honda in the future. Sincerely,Bilal Heredia

lisakramer1

Mar 6, 2014

My overall experience with Muller Honda was pleasant, productive and in the end I have a great car. My salesperson, Kurt Kim, was knowledgable, communicative and very helpful (a great sense of humor too!). He accommodated me and my husband's work scedule by staying past closing to work with us. I would fully recommend Kurt Kim and Muller Honda to anyone looking for a great buying experience.

kellyweeks

Mar 4, 2014

I had a wonderful experience purchasing my new Honda Accord. Kurt Kim is a real pro and he really listens to your needs. I was very well taken care of at Mueller Highland Park Honda! In fact, over the past 20 years, my family and I have purchased 6 Accords from this dealership. That tell you how much confidence I have with these people!!

Mo

Dec 30, 2013

We are very happy with the purchase of our 2010 Certified Accord. I did extensive research before we made our purchase and found that Muller has the best prices on Certified Accords. We drove over an hour away, Doug (Internet Manager) was very professional. He promised to get us in and out as quickly as possible and he came through on his promise. We were there for about an hour and a half which is great timing considering it was a Saturday and they were pretty busy. Other dealers that I talked to were charging an additional fee for the Certification but that wasn't the case at Muller. Everything was included in the advertised price and there were no hidden fees. Al in finance was also very professional. He wasn't pushy at all. He offered us a wrap warranty coverage for a very good price. While I did find that there was value in purchasing the extended warranty it didn't fit our budget and he understood. I would highly recommend Muller to all my friends and family. Thanks Doug and Al!

Hans B

Dec 15, 2013

Just purchased a new Pilot and I couldn't be happier with the process. These guys were patient and very transparent with us and communicated on our terms. I would also recommend Kirk Kim- he was incredible to work with, I was in and out with my new car in under an hour. First class all the way.

ordflyer320

Dec 13, 2013

It took three visits to finally get a defective tire pressure warning system in a (certified pre-owned) Honda Odyssey diagnosed and fixed because they didn't want to order the "expensive" part the first time. Recently, the same car had a flashing engine light that obviously required immediate attention. Muller said they would call back in the afternoon, but didn't. When I called them the next morning they estimated being able to look at it sometime next week. Called Castle Honda and they said they could look at it immediately. Castle fixed the engine problem, a low tire pressure indication & changed the oil in an hour and a half.

jhlicht

Sep 29, 2013

This past month my family and I had the opportunity to work with an exceptional sales consultant at Muller Honda whose name is Marcus Bennett. Marcus represents the type of employee that will drive a successful and sustainable business. Purchasing a car is a large commitment. Marcus demonstrated the financial advantage of buying at this time and even offered some favorable upgrades without compromising the price point that we wanted to pay. He was a pleasure to work with and went out of his way to meet our hectic schedule and transportation issues when exchanging cars. He was quick to follow up and maintained timely communication. He quickly instilled customer loyalty and confidence which was exemplified in our second purchase from him a week later. Is that not a testimony in itself?

abyoung3

Aug 22, 2013

I purchased a 2013 Honda CR-V at Muller Honda last week. Alfredo Parra assisted me, he was excellent. He totally explained all the features to me and my son and contacted me the following day (but w/no pressure). He was very accomodating to meet me again, and showed the vehicle once again to me and my Dad. Negotiations began, and everything ran smoothly. The business manager was also extremely friendly to work with. Since I have the CR-V, Alfredo has been very patient answering the few questions that I have had.I highly recommend Muller Honda. This is the second vehicle I have purchased here, and I will definitely be coming back!

mnobuhata

Aug 1, 2013

Marcus was very helpful with explaining all of the differences between the Accord models that I was interested in (4 cyl. versus v-6) and he was very patient as I discussed the options with my wife. He also was very apologetic when there was a discrepancy with the APR financing percentage and the internet price. I would be more than happy to recommend Marcus and Muller Honda to my friends and colleagues who are interested in purchasing a Honda in the future.

khdrfld4

Jul 31, 2013

Brian Reynolds was knowledgeable, informative, helpful and patient. This was just about the best car-buying experience we have had. We would definitely recommend Brian as a salesperson and Muller Honda as a dealership to family and friends.

Beatrice P

Jul 30, 2013

Marcus Bennett has worked with me and my husband for years. He is a friendly person and has expert knowledge about his product. We have experienced a very straightforward ,honest approach to purchasing cars from him and he has made the process seamless and stress-free. Marcus also cares about his customers beyond their date of purchase. He always comes over to chat if I am waiting for my car in the service area. That kind of personal attention is appreciated and makes us feel part of the Muller Honda family! We will continue to have Marcus be our point person for purchasing cars and we recommend him highly to others!

nalpak

Jul 24, 2013

Marcus is my guy and he is a pleasure to do business with right along with how much we love muller Honda. they always are friendly' helpful' and most important get me the deals I want. 5 new Hondas in only 6 years for my wife and I from Marcus.

Guenther75

Jul 23, 2013

I've been buying cars since 1995 on my own, and always got a sick feeling in my stomach when I was in a car dealership. Ugh, the haggling and negotiating and hidden fees...yuck. I loathed buying cars.This all changed when I started coming to Muller Honda in 2009 thanks to Marcus Bennett. Marcus is attentive, helpful, and really cares about how your experience is buying a car. He is honest, and truly wants to find the best car to fit your needs. He went above and beyond any car dealership expectations in my recent experience.I'm a busy working mom, and spending 4 hours at a dealership is the last thing I wanted to do. Marcus made it easy for me with my demanding schedule by working with me prior to me coming into the dealership. He and I discussed what I wanted in great detail , and I shared my bugaboos with him over the phone. These conversations allowed him to help find me exactly what I was looking for. After a couple days of exchanging information over the phone, I made an appointment to see Marcus. The hard work was already done, and my 2013 Honda Pilot was waiting for me in the cooled showroom on a 110 degree day. The paperwork was completed ahead of time, and I didn't have to wait! I signed a few papers, and was handed my keys to my new ride. I was literally in and out of the dealership, with my kids, in about an hour! When I arrived to pick up my new Pilot, a personalized sign was hung on my window to greet me. I don't know any car dealership that gives their customers personalized service like that! Marcus was able to find me a car that met both my wishlist items and my budget. I was relaxed and I smiled during the entire process. This is how buying a new car should feel. Thank you Marcus for a perfect car-buying experience (again). See you in a few years!-Jess

mshelgren

Jun 19, 2013

My first visit was in November/December 2012 after moving from California and driving my Honda cross country. I believe Marc Swartz took care of me and was wonderful.My second visit was 2 weeks ago for oil filter checkup and worn brake pads. I believe Javed took care of me and was great.My third visit was yesterday 6/18 to replace my front bumper, Charlie and Bob took care of me and were wonderful,Muller Honda is an excellent dealership, all the staff are great, the work and the customer service are awesome.

Dogin

May 19, 2013

I received outstanding service and an unbeatable price! My salesperson, Larry Pinkus, along with the rest of the Muller Honda team, made the entire car buying process really easy. They have a customer for life!

silentgirl

Apr 22, 2013

Everyone was very friendly and helpful from the minute we entered the dealership, without being pushy. They answered all of our questions clearly, and worked with our needs. We would definitely go back to Muller Honda again for future purchases.

kharkba

Apr 20, 2013

Dear Mr. Brownsteen,I am writing this letter in order to express my gratitude for the high quality service provided me with at your dealership today. The service was amazing. He answered on all our questions with professional manner and guded my through all the service process. I appreciate this attitude and believe that I will come again. Thank you Muller Honda and your professional staff one more time. All the best.Sincerely,Boris Kharkhurin

tmiddendorf

Apr 16, 2013

This dealership was very helpful when I bought my first car. Their service center does great work and often has loaners or will drop you off at work (I work nearby). The body shop did a great job as well. If I were to buy another Honda, I would definitely return here.

ljrobles

Apr 15, 2013

Most Americans have common misconceptions on dealerships as being sleazy. We were on the hunt for a new vehicle for my sister, we knew we wanted a fair price and shopped other dealerships. I felt the difference in Mueller Honda, calm environment, happy smiling customers, and a comfortable showroom. We were greeted at the door by a friendly woman at the front asked how she can help me. She got me right over to Igor who assessed our wants and needs we needed in a vehicle. He really knew what he was talking about and helped us make a choice that fit her needs best. During our test drive Igor showed us the amenities and safety features of the vehicle. He seemed to know that car inside and out. He was friendly, personable, attentive, and was very helpful. Igor totally diminished my views of car salesmen. When it came down to pricing and finance. Igor brought his manager, Rob Punzalan, who broke it down for us. Usually I would get lost in the mumbo-jumbo of car dealer financing, but Robert helped us understand the terms. He diligently worked with us to get the best possible pricing to make my sister's new car affordable. I usually would feel very uncomfortable being 2 women in a sales environment because I usually think that people are out to rip us off because we wouldn't know any better. At Muller Honda, Robert made us feel comfortable and was also very personable and friendly. The affordability, quality, and look of the car was excellent but what sold this car was Robert and Igor. When the car was ready for us, Igor helped us set-up the Bluetooth, loading contacts, explaining the features again. They even called us to follow-up to see how we liked the car! That's 5 star service! Mueller Honda has made lifelong customers and we intend to return for all of our vehicles. The price we received for the car was amazing. They worked with us on financing and we are truly grateful. The service we got was beyond recognition. Thank you, Igor and Robert!

StevenDavids

Apr 14, 2013

Very friendly service staff, was able to make an appointment right away. They took care of my service needs quickly and efficiently. Would highly recommend them to anyone in need of professional service from a dedicated staff who knows how to treat customers with respect and care.

gogogobobooo

Mar 13, 2013

Great salesman. He wasn't aggressive to the point of being over bearing, and when calling us after our first visit was very courteous. He even drove to our house during the test drive so we could make sure the car fit in our garage. During the negotiations, he again, acted like a gentleman. We were very pleased with our experience, and would certainly recommend Jason, and Muller Honda. Of course, we haven't availed ourselves of the service department yet, so this recommendation is for the sales department only.

pshefren

Mar 1, 2013

My experience with Pawel was one of the best car buying experiences I've had. He was polite, informative, and was instrumental in helping me finalize my decision as to which features were most important to me. As a result, I could not be happier with the my new Accord. During the introduction to the car, Pawel explained the many technologies in the car and how to best use them. When the car was delivered to me, Pawel spent a great deal of time going through all the features, keyless entry, and the high tech options in the dash. He set up my phone and navigation to my liking and walked me through how to do everything. Pawel took me to visit the service area and introduced me to the service manager and several of the service consultants. I feel I'm in good hands with Muller. I will highly recommend Muller, Pawel, and the Accord to my many friends and family.

ottmx

Jan 26, 2013

Larry Pinkus was more knowledgable, professional and honest than all the other dealer reps we met COMBINED Everyone says it, but only Muller will truly EARN your business.

mtcnd2002

Jan 3, 2013

We came back to lease a new civic. After some very pleasant negotiation, we came to a price that was agreeable to all. It was an easy process.

brokerb

Dec 21, 2012

Muller Honda provided us with a quality used car. We were pleased with the product, the customer service and the commitment of the organization. Brian Reynolds provided excellent service. His work was stellar and helped us have a great experience. Gary Khaskin was fair, polite and very good to work with. The finance manager who finished the deal (whose name I don't remember) was professional, yet cold and strict.

jermood

Dec 15, 2012

Very complete explanation of details of car's features as well as trade in values. Also covered details of purchase, warranty, etc. Everyone was very nice. We were impressed with the free car wash with oil change-a cousin told us AFTER the purchase that she loves the free car wash!

diannestu

Nov 2, 2012

This is my third Honda Pilot purchased from Muller Honda in ten years.The car gets better and better as does the sales personnel at Muller Honda.Brian Reynolds was most efficient and kind in assisting my selection and getting itdelivered to the dealership exactly when I needed it.A HUGE THANKS!!!

GOP

Nov 1, 2012

Welcoming and warm, even got the drain of the car wash area fixed so that my vehicle could receive the car wash prior to delivery. Gave me a disount , just because I asked. Cheerful disposition and I did not even schedule an appointment. They have earned my business and will keep it.

Emckee

Oct 24, 2012

Pawel was very helpful and patient in helping me find the right car at the right price. I have worked on this since July and finally puchased in October ... there was never any pressure or games. I ended up with a 2013 CRV that is getting 27 mpg thus far and has been trouble free. We also bought a 2010 van from this dealer new and had only one problem wich was fixed without hassle under warranty. Honda builds a good solid car and this dealership provides excellent service.

katyb78

Oct 16, 2012

James was a pleasure to work with from start to finish. We never felt any high pressure to buy and he was great about getting us answers to all of our questions. We drove a hard bargain on price as we didn't need to buy a new car, and we were extrememly satisfied with the deal we were able to make. From the first test drive to having our accessories installed the same day we bought the car, it was a great experience. We will recommend Muller- and James- to anyone we know looking to buy a new car.

anned8

Oct 5, 2012

Following a horrible experience at another local Honda dealer, I drove my husband's car to Muller, where he had purchased his car in 2009. I was treated well, listened to, and left with a new car. Every staff member was patient, kind and informative. I did not feel like I was being talked down to or taken advantage of (which is how a lot of dealers treat women). I have no buyer's remorse, and would recommend Muller over the three other Honda dealers in the area that my husband and I have been to over the past few years. Another good sign is that the salesman who sold my husband his CR-V in 2009, Larry Pinkus, is still there. Muller treats their customers AND their employees well.

sss78

Sep 5, 2012

We recently leased a 2012 Honda Odyssey EXL from Muller Honda. We first contacted them over email for a quote, which Tom Shogren got to us very quickly. We set up a time to come in, and Tom introduced us to Brian Reynolds who gave us all of the details about the car, took us on a test drive, and helped us to settle on a lease payment with which we were all comfortable. Our experience was great. Brian was helpful and honest, and this was one of the calmest, easiest dealer experiences I've had. We got exactly what we wanted for a fair price, and without all of the difficulties, hidden costs, stretching of the truth, etc. that I've sometimes experienced with car dealers. Brian also spent a lot of time making sure we were comfortable with all of the features of the car before leaving the lot. I highly recommend Brian and Muller Honda!

lyndmerchant

Aug 28, 2012

After purchasing my new 2012 Honda CR-V, there was a recall for the door latches. I scheduled an appointment with Lee for the recall and at the same time ordered some additional add-ons to be done. Dealt with Robin for ordering the add-ons and got a great price for the parts and labor. I informed Lee that I'd wait for everything to be done. Lee informed me that it would be about a 2 & 1/2 to 3 hour wait, did I need a loaner car but stated that I'd bring a book to read while waiting. The treatment that was given on my first visit with the parts & service department was simply fantastic! Later I received a e-mail invitation for a Service Clinic on my new car. This clinic was conducted on a Saturday by Marc Schwartz the Service Director. Marc explained to all who attended about the service codes that would be appearing on our vehicles in the near future, what to do when they appeared, explained about the 3 year warranty provided by the manufacture, introduced us to the Body Shop Manager who then explained about the body shop if we ever needed body work done. During the clinic, all our vehicles were washed and a gift, (Car Care Kit) was place in each vehicle. This Service Clinic was extremely informative and all dealers should provide this to their customers! After deciding on having the rear spoiler added, I ordered the part from Robin, made the appointment with Lee for the installation, waited while spoiler was installed, was treated with the greatest respect, friendliness and made to feel like part of a family. Muller Honda and ALL the employees provide the greatest attention to ALL their Customer's needed! I will only have Muller Honda perform all service work on my Honda CR-V. I HIGHLY recommend Muller Honda to everyone, family & friends. Their friendly, professional attention to all my needs and concerns can not be matched! Thank You Muller Honda and ALL your Employees for a job extremely well done! You have a Life Time Customer in my family and me! This is the reason you have so many repeat customers. Keep up the fantastic treatment of your customers.

Pamelajkraus

Aug 28, 2012

Muller Honda is simply the best dealership I have ever worked with. Matt is a true professional who cares as much about his customers as he embraces his sales job --- he does both with passion and integrity. Matt and muller have my loyalty!

kinsellatim

Aug 3, 2012

This dealership and in particular my salesperson, Kurt Kim, were very honest and straightforward, which is refreshing, I would recommend buying or leasing from Muller Honda.

aesteinberg

Aug 2, 2012

Lucky #7Muller Honda is awesome! Just bought our 7th Honda (2012 Accord) from them, and here's why: They take care of us every single step of the way. Have been working with Marcus all these years, and he is just a straight shooter - treats me well, and always does what is reasonable to get the deal done. Service department is great, and turnover is low - see the same hardworking guys there all the time. And how about this? I recall years ago, the delivery process for cars could take hours and hours - just brutal. Again, here at Muller - Marcus called and reminded me of what I had to bring for delivery. I showed up at a little after Noon, had signed all the paperwork, took care of everything, even spent a few nice moments chatting with Mr. Muller himself - and was out of there by 12:45!!! No that is not a typo. When I got home, my wife says, "Wow, you didn't even look at any other cars, no other dealers, no comparisons, nothing! Why?" My answer: "Not necessary."If you are an individual looking for a new Honda, feel free to do your shopping, but plan to do your buying at Muller, as they have the entire auto purchase and auto ownership thing down pat.

stevenperez

Jul 25, 2012

Our experience at Muller Honda was great... Very different from our past experiences in other dealerships. We were treated very nicely. Our salesman, Matt was very attentive even offering refreshments and showing us various features of the car and how it works. The sales manager, Robert Punzalan gave us a great deal. They walked us through the whole buying process and at the same token, there were very conscientious and considerate of our time. They understood what we are looking for in a car and listened to our financial requirements. We are very happy with our purchase and are now a true Muller Honda customer. The buying experience was very positive, that now my wife and I are looking to purchase an SUV in the near future (hopefully this year). Of course, we will be coming back to Muller Honda. A big thanks to Muller Honda.

Kittyky

Jul 21, 2012

Muller Honda has been good to us years this is the third car we have bought from them. I've had three different salesmen for each vehicle and all we easy to work with and very knowledgeable. Pawel took the time to explain the different trim lines for the accords and didn't mind when we ask to drive both the 6 and 4 cylinder options plus from sitting down to talk turkey to driving away in my car was about an hour which floored me (paying cash helped). overall very happy with the sales process but equally important is their service dept. We have been using them for about ten years and are great. Broken tail light? No problem fixed no charge. Thank you very much. Muller does it right.

lyndmerchant

Jul 21, 2012

I just got a new 2012 Honda CR-V. I walked in the dealership and asked for Paul P. I told him what I wanted and the price I was willing to pay. He comes back with manager, all agreed and done deal. I like the treatment Paul extended to me a lot! No hassle! Very friendly, professional and easy to work with. Bought it on Monday, signed the paperwork, purchased some add-on's, the protection package and extended warranty. Came back on Wednesday to pick it up as all the extras would be done then. Paul then paired my phone to the bluetooth system, showed and explained all the features on this vehicle. I will recommend both Paul PIeniazek and Muller Honda to all my friends and family looking to purchase a new vehicle. Thank you Paul P. and Mueller Honda.

TJGandalf

Jul 5, 2012

What impressed me the most was the easy going manner that Marcus showed throughout the whole buying process. Instead of trying to get me to buy out of my price range, he offeredsolutions based on what I could afford. I never felt pressured in any way and when it wassaid and done I had car in my price range, a new car and a smile on my face.

donharrall

Jun 21, 2012

The entire process was seamless! I have NEVER had a better car buying experience! The entire staff has been great! I think that this dealership has won numerous awards from,Honda. They are well deserved!

opheliet

Jun 5, 2012

I had researched this car, 2012 CR-V, for months on all the sites: KBB, Edmunds, Car and Driver, TrueCar, Consumer Guide, Consumer Reports, Cars.com... I could go on, there are so many places on the Internet to do research nowadays! I spent a few months working with several dealers in the city, but ended up feeling frustrated, angry and exhausted. Most dealers gave me the run around and I was very weary of the whole car buying experience. Seeking a new approach, I reached out to my fellow co-workers for new suggestions on dealerships they could recommend. Muller was at the top of the list, so I decided to reach out to them. I ended up working with the BDC Manager there, Joseph Lee. I got an amazing quote - he even sent me my out the door price in writing when asked. I explained that without a car, I would have to take the Metra up, so I needed to know that the car was in stock before making the trip. He said it would be - AND IT WAS! He had it out front, waiting for me to take it out for a test drive. He immediately put me at ease with a friendly smile and assurance that he had the exact car I was looking for. He then introduced me to Pawel, my extremely knowledgeable and friendly salesman. Pawel told me about every detail of the car, he even had me practice parking with the backup camera and test out the turn radius - more-so than anyone else had done! When it came time to sign on the dotted line, Gary was very professional and helpful, answering any and all questions I had. In fact, everyone there was extremely nice and accommodating, they all treated me with respect and there was absolutely no pressure, haggling or surprises. I could go on and on about the level of customer service that I was shown. They should be proud! It was 180 degrees from what I had known from the other dealers, and it was wonderful! To make a long story short (too late!), I am very happy to report that I am now a new car owner! I am so glad I had the experience of working with Joe, Pawel, Gary and everyone at Muller. I wouldn't hesitate to recommend Muller Honda to anyone. THANK YOU for making the experience of buying my first new car a great one!

bass1503

May 23, 2012

I bought a brand new 2012 Odyssey Ex.I can't even expect what Kurt did.He was so friendly, kind and honest.Base on my experience, normal sales guy explain with hidden catches, but he didn't.I got awesome price, APR and advise from him.If you want to buy new car, I strongly recommend Muller Honda with Kurt Kim.Thanks a lot!

ajackson349

May 12, 2012

To Whom this may concern,I had a very pleasant experience at Muller Honda the service was excellent the sales manager and was very helpful and knowledgeable. The sales person Brian R. gave outstanding service your entire staff was friendly.

limespider1

May 12, 2012

Great, friendly, hassle-free service AND a very fair price. Kurt Kim and the others at Muller went out of their way to ensure that my car-buying experience--which I usually dread--was as accommodating as possible, and I sincerely appreciate that.

peter.s

May 2, 2012

Excellent customer service. It didn't take long to fill the paper work. All my questions were answered. I didn't feel any pressure from the salesman. The price was good and easily negotiable. Over all great experience!

moizabdul

Apr 27, 2012

Reason being, they have a very professional staff, right from the receptionist to the sales consultant to the Manager.They let me drive they're brand new Accord with my family by myself.The negotiation was simple and straight forward. In the end, i got a Great Deal !!

midastouch

Apr 26, 2012

I purchased my first Honda Accord at Muller six years ago. It was wonderful experience. The staff emailed me all the information I needed to make an informed decision, no playing games, no hiding. They totally lived up the promise to eliminate much of the hassle traditionally associated with car sales. Muller is so different and stand head and shoulder above so many other car dealers full of pushy and annoying salesmanship. I was so glad to find out that the culture didn't change a bit after six years and it's only getting better. Kurt Kim was the main person serving me this time. Again we worked out all the numbers over the phone and emails before I even stepped into the door. I did my homework beforehand on current Honda incentives and market price. Kurt gave me all the details I asked, which was consistent with my own research. Kurt went out of his way to put together the best package for me. I was shocked to find out his offer was 12% below the best offer I can find somewhere else, which I had to twist arms and bargain hard for. It was such hassle-free experience!I walked in with confidence that I was dealing with honest hard-working professionals and I was getting a great deal. The paperwork progress was very smooth. Gary in the Finance Department and Kurt worked hard to push paperwork very quickly and professionally. It was late and near the close time when everything was done. Kurt still took time explaining to us every single features of our new 2012 Honda Accord. This is what professional sales should be. Thanks Muller and Kurt setting up such excellent standard!I love this dealership and I love people working there! I would certainly keep coming back and also let all of my friend know about Muller. Keep up the great work!

wperlman

Apr 15, 2012

Greg's inability to accurately interpret quotes from the commander of my trade in,Ally, coupled withMuller's slow payment to Ally combined to createa living hell that took2 months to resolve.. I haveALL three documentation as will as recorded telephone, conversations with Ally to fully substantiate everything, including the fact that Muller paidAlly slow and late and am happy to share all of it with anybody considering doing business with this dealership. BUY YOUR CAR SOMEWHERE ELSE! I can be reached art william_perlmanatcomcast.net

nbkgman

Apr 13, 2012

Am very pleased with the dealership. Our vehicle was not at the dealership when we inked the deal and they provided us with service loaners until the car arrived. One time the salesman even came to our house to pick us up so we could get the loaner from them.Vehicle was just as promised and ready when they promised. Wasn't the least expensive of the prices but was treated with a great deal of respect - didn't try to sell us unnecessary add-ons. Kurt Kim, our salesman, was very well versed about the vehicle and was able to explain and/or demonstrate the features of the vehicle. Allowed us to really kick the tires, pulling out the seats, and so forth.Showed my wife a lot of respect and patience - key to us buying from this dealership.

hard to please

Apr 12, 2012

Went in to test a Fit came out with a brand new Civic. Sales rep. Kurt Kim made the experience easy. Satsified with purchase, would recommend to any one looking for a Honda.

pelliott

Apr 7, 2012

This is my 4th time purchasing a Honda, and I have to say that this was by FAR the easiest, quickest and the least stressful process. I got a fantasy 2012 Accord V6 EXL/Nav and LOVE it! Thanks everyone.

olinto2

Mar 22, 2012

I could not have been more pleased with every aspect of my dealing with Paul and Muller Honda. From our first visit to the final deal, it was a pleasure. No hard-sell and a warm welcome by everyone. I researched my Civic EXL online, asked Paul about every review and felt completely comfortable with my decision. I compared it to Toyota, Jeep and Ford. I love the new color - Coolmist - and feel that I have a luxury car at a very reasonable price. Financing was a breeze and took less than an hour. It's my first Honda but won't be my last. I would recommend Muller Honda to anyone.

patti.4500

Mar 16, 2012

Great Experience,Very nice Dealrship W/ Friendly Atmosphere, We were very fortunate to have a Great sales person help us MR ( Kurt Kim ) who is Very Experienced, Friendly, Will recommend him to all my friends.

kmarschel

Mar 8, 2012

Working with Muller was an incredibly easy experience. My goal was to find the vehicle I wanted, test drive and make sure we wanted it, and get the price I wanted with no hassle. Muller delivered on all counts. We had looked at several different makes of the type of vehicle we wanted. We almost decided on a different vehicle but wanted to give the Honda another try (as we had only looked at one briefly at the beginning of our search before we really knew what we wanted).I emailed Muller's internet department on a Monday (a holiday) via Cars.com on the specific model we were interested in. They got back to me by phone and email within a hour. I set up a test drive later that day. We really liked the vehicle and Brian, who we met with, was very informative and, most importantly, not aggressive when I told him I was not in the market to buy that day. We decided we wanted the vehicle we test drove two days later but we had gotten a slightly lower price (about $1500 cheaper) from another dealership on a similar model (different color) (even though Muller's price was still under invoice. I emailed Brian asking them to match the other figure and they did so. I then applied for financing online and was approved the next day. On the following Saturday (5 days after I first emailed them), we went in, signed the paperwork, and walked out an hour later with the vehicle we wanted at a great price.Overall, it was a great experience. Brian struck just the right tone with us and did not pressure us at all (and Muller met the price we were looking for with no haggling). Altogether a great experience.

PhilandKathy

Mar 8, 2012

Joseph was honest, open and willing to work with us? This was the first car we purchased here, so if the service is as good as the sales, we will be very happy!

aesteinberg

Mar 7, 2012

Like Father, Like SonWhen I was a kid, my dad would buy a new car every couple years from the same salesman, at the same dealer. I never completely understood that until recently.After recently getting my 6th Honda - from Marcus Bennett - at Muller Honda, I realized that the bottom line is when you have a great product (Honda), from a great dealer (Muller Honda), and are working with the most conscientious and capable member / leader of the sales team (Marcus Bennett) - well you simply stick with a good thing.Marcus truly gets it, and takes care of me. In fact all of the folks at Muller are awesome. I actually enjoy the "check out" process with Greg Stone, Director of Finance, as he is efficient, we enjoy some good, brief discussion, and he gets me out of there quickly.I hear the 2013 Accord is getting some positive buzz. My first 6 Hondas were great. But Marcus, let me know when it's time for Lucky 7!Thanks to all.

iritjakoby

Mar 4, 2012

We found this dealership very professional and efficient. We were impressed with how quickly the sales person and sales manager moved to close the deal, and with how efficient all the paperwork was handled.

emlenhart

Mar 1, 2012

My husband and I had a wonderful experience with the recent purchase of our new CRV at Muller Honda. The Muller Honda team, especially Kurt, was very accommodating, friendly, and easy to deal with. They made our purchase almost effortless. We are greatly enjoying our new car and are very happy with our purchase. We would definitely recommend Muller Honda and Kurt to our family and friends!

cdovas

Feb 27, 2012

This is the second car I bought at Muller. This 2012 experience was far better than the 2008 experience. Brian was great, and the paperwork went smoothly. I have already recommended this dealership and sales rep to my friends.

steveandtimna

Feb 13, 2012

I leased a 2012 Honda Civic. The salesman, Brian Reynolds, was extremely helpful. My old car suddenly needed extensive repairs, and after discussing the pros and cons of having it repaired, we talked about owning v. leasing. Throughout the conversation, Brian patiently answered my questions and did not apply any pressure. He thoroughly explained the features of the 2012 Civic to me and the entire sales experience, from start to finish, went very smoothly. I am confident that I made the right choice, and I would recommend Bian and Muller Honda to anyone.

migizi9

Feb 10, 2012

Bought a 2012 Honda Pilot 4WD Touring, in December of 2011. Worked with Marcus as our salesman.Marcus was great. We were able to negotiate a price, he didn't use any of the usual bull you hear from dealers, he was fully straightforward. There was some contention about the price we wanted (not adversarial, still friendly), but he did eventually get to the right place. We got a price that Truecar.com indicates was very good. We got the color we wanted, and had a very goed experience. He was even patient and helpful with our 3 year old.I would definitely recommend Muller for buying a new Honda. Service department so far has been very good too.

K & J

Jan 31, 2012

We just purchased our 6th Honda from Muller (4 CR-V's, an Accord and a Civic). We keep going back not only for the quality of the Honda products, but also because Muller makes the buying experience a pleasant one. We also service our vehicles at Muller and could not be happier with the consistently great service that we receive. Two thumbs way up for Muller.

dawester

Jan 30, 2012

I had an excellent experience with Muller. This is my second car from them. I am one of those patient, not in a hurry car buyers - it's been several months since I started looking (maybe even 6 months). I was not the easiest person to deal with, just because I read a lot on several different cars and carmakers. After visiting many many dealers, in the end, as I narrowed my choices, I found an extremely good deal at a dealer South of Chicago ($3200 below invoice). I checked with Muller, and though they were not running the same ad, they did have the ability through some seasonal incentives to be competitive. They were able to match the deal I found in the south suburbs, and it was in the color I preferred. I financed at a low rate to top it all off.In addition, they worked with my crazy schedule. I've been extremely busy with work, and Paul and Gary went out of their way to help me get in and out in about 30-45 mins. That's amazing, and absolutely painless! Paul was not pushy, and kept me up to speed when possible cars came into their inventory that I might be interested in. Gary helped me through the financial process quickly and effectively. I'm happy with my experience, and I can recommend Muller without reservation. As a buyer, I expect that you always have to do your homework, but when I was ready, they were ready to help me. Thanks for everything!David

vysko

Jan 30, 2012

We have been buying cars from Muller Honda for over 20 years. We have found the most recent experience to be the best yet. Brian Reynolds, our sales consultant was professional, honest and easy to work with. I would also highly recommend the service department. They go out of their way to make sure you are taken care of and the workmanship is top notch.

Barbarahonda

Jan 27, 2012

Paul was the most honest and helpful car salesman I have ever worked with. He was never pushy or dismissive of my questions or requests which contributed to a feeling of comfort and trust regarding his recommendations and advice. In fact, he could easily have made a faster sale, but he actually suggested that I wait for the newer cars to come out as he thought, based on my likes and dislikes, I would be more satisfied with the updated model. The purchase of my Honda was the easiest car purchase I have experienced. I intend to drive this car for many years, but if I needed to buy another car, I would definitely return to Paul and Muller Honda.

Yvolodymyr

Jan 27, 2012

Sales manager is a complete jerk!! No respect to customers, very rude and not willing to negotiate the price. I won't ever go there again in my life.

MikeyRidesABikey

Jan 16, 2012

I purchased a 2004 Honda Accord EX V6 from Harry Kim back in 2004. Since then, I have dealt with other dealers due to purchases of other brand vehicles for my folks and for my wife. All the while, I keep thinking back to my visit with Harry at Muller Honda. Harry met with me, and within the first 10 minutes, he gave me a quote for a new Accord, which was a few hundred dollars below invoice. When asked how he could do that, he mentioned that due to the fact that they sold a high volume of Accords, headquartered offered their dealership a kickback/bonus if they sold a specific number of cars. Because of this, they were allowed to sell me the Accord at a very reasonable price. I took the quote and went to a couple of other Honda dealerships to see if the price could be beat. No one could. After going to those other dealerships, we returned to Muller and made the purchase on the spot. It was quick and easy. Harry went lengths to be sure he covered how to use the key fob, unique features about the car, and even had a scuff buffed out of the leather seats. The car was washed and dried, and I was on my way. I will be in the market for a new car soon. If I were considering a Honda, I would not hesitate to return to Harry at Muller. If Harry worked at another dealership, I would consider going to wherever he is working to see if I could find a new car.

stephen taxe

Jan 13, 2012

salesman was extremely attentive and "tried" to get the best price available for my trade-in and for the new vechile. the color of the car i purchased was due for delivery in about a month subsequent to the purchase date. however, the salesman, within a week af the purchase , negotiated a trade with another dealer to obtain my color preference. at the time of delivery of the vechile, the salesman was extremely thorough as to the intricacies of the vechile and, for a technically deficient individual, quite understandible.

avshopping

Jan 4, 2012

We were not impressed by Matt Sonnenschein. If I were rating him by himself, I would give him low marks. He was condescending, rude, and didn't seem all that interested in making the sale. I think he may be in the wrong line of work.Michael (Mike) Kolar was his opposite. He was personable, patient, polite, laid-back, and wanted to sell us a car. He's an excellent salesman. If I were rating him alone, I'd give him higher marks.We went to this dealership because of its high marks on this website. I think they should reconsider how they hand people off once they reach the dealership. Why not have customers deal with the same person throughout the process? Instead, you talk to one person on the phone and when you first arrive, and then you're handed off to someone else. The first person we spoke with said we could do a test drive that day, but when we arrived, we were told that the car wasn't road-ready. That was frustrating.I gave Mike a printout from edmunds.com listing a "fair price" for the Honda Fit Sport, and he matched it.

bjschambach

Jan 3, 2012

I purchased a used vehicle from Brian on 12/22/11. I got it home, and realized that I had failed to do my homework. The car seats were too big for the space in the back seat of the car. I decided to return to Muller on 1/2/12 to see what options I had to get into a different vehicle off of their lot. I understood up front that I would have to take a loss on returning the car and getting a new one, but what I was told from that point on shocked me. I had put 400 miles on the car I had purchased, and the vehicle was only off their lot for 10 days. They offered to buy the car back from me for $3,500 less than I payed for it 10 days earlier off their lot. To make things even worse They would not budge a penny on price for the vehicle I was looking to end up with. I realize it was my mistake in the first place, which I made clear to Brian the salesman, but for them to ask me to eat $3,500 and not negotiate at all on price for a new vehicle is absurd. I fully expected to lose money, but all I was asking them for was to be reasonable, and they couldn't do that for a customer. I was hoping their customer service and wanting their customer to end up in a vehicle that is best for them would come before how much money they can squeeze out of you. Apparently that is not the case. I left in the vehicle I originally bought and decided to stop at Carmax to get my vehicle appraised. They offered me exactly $1,000 more for the car than Muller, and while there I found the exact same car(year, make, model) on the Carmax lot with 3,000 less miles for $600 cheaper than the price Muller would not budge on. For Carmax to offer me $1,600 better without even being their customer told me everything I needed to know about how Muller feels about their customers. They would rather try to squeeze every last dime out of you than to make sure that you walk out their doors feeling like it was a good experience. I personally will NEVER go back to Muller Honda or their Certified store if at all possible.

kenj806

Dec 27, 2011

The transaction was easy and fast and we weren't pressured. Paul responded well to a late change on our part and kept us informed. Filling out this form is cumbersome

awendrow

Dec 24, 2011

Salesperson was knowledgeable about product, not pushy. Gave price rating as great because compared to other dealerships offers on same product, it was far better.

ploach

Dec 19, 2011

I was looking for a good used car for under $8,000. Muller Honda had several listed on their web site. When I visited, Brian Reynolds went out in the rain with me to look at several cars. He was very helpful and truthfull about the condition of the cars and gave me copies of Car Fax reports as well as any service record available. The car I sought was for my daughter who came back with me on a second visit to drive several of the cars and brought her boyfriend who works on cars. Mr. Reynolds took time to facilitate our decision making and was straight forward in negotiating a selling price. Subsequent to our purchase, my interactions with Muller Honda's service department have been very good.

margekush

Dec 16, 2011

What a wonderful experience we had with Muller Honda and salesman, Brian Reynolds. We told him what we wanted (test drive, appraisal on our trade-in, best price he could give us) and we were driving out satisfied customers within a few hours! Brian not only exceeded our expectations, but his follow-up this first week has been terrific! Honda is a great car (this is our 2nd Honda, our first one was going on year 14) and we are looking forward to working with Muller Honda with our new car1

palmas1

Nov 27, 2011

Unlike several other competing dealers I had visited prior to Muller Honda, I was immediately welcomed within a few seconds of entering the showroom. Brian was very helpful in asking what I was looking for, where else I had looked, what other brands/models I was considering and how Honda differed. He was honest in stating what Honda had, as well as what it did not, in comparison to others. I appreciated this very much and it allowed me to trust his efforts in selling me a new car. At the end of the process, I feel I got the car I wanted at about the price I wanted to pay.I also dealt with 2 different business managers (Gary and Greg?) and both were helpful and very efficient.

Amy2011

Nov 7, 2011

I have contacted with several Honda dealership recently, to get the quota for Odyssey. When I emailed Mullar, they refused to give a quote, the manage Joseph Lee insisted me to come in. Because I live far away, I said if it's ok to let me know the price. They said well, if you live far away, we can't help. This is how they do business????? If they continue doing business like this, they will have fewer and fewer customers. Smart people, if you want to buy car in reasonable price, don't buy from this dealer!!!!!

mrotenb

Nov 7, 2011

Marcus Bennett was his usual efficeint and personable self and is a great reprasentative of Muller Honda. Marcus has sold me and my wife at least 8 autos. We would not have gone to any other dealership and have stuck with Hondas because of the service that we have had at Muller and with Marcus

lchaimearbthum

Oct 30, 2011

Great services from Mueller Honda and this is our second car from your dealer. We love quick service when We bought car from you and built trust relationship with Larry and your dealer

asanborn

Oct 24, 2011

Had to wait for the car a couple days longer than expected to get what we wanted, but overall the car buying experience was relatively painless.Very happy with the purchase and Muller was willing to work with us to get the best price.thanks,Anna Sanborn

H_K_Junge

Oct 24, 2011

Larry was pleasant, helpful and forthright. Larry worked with us to achieve our goal of purchasing a new Honda Accord. I only gave a good rating on price because I do believe that the price given for our trade-in could have been better.

vicki0010

Oct 24, 2011

I had a very nice experience shopping for a car at Muller Honda. Ive been to a few dealerships before I came to Muller, and I would have to say that I rate them the best in customer service. I came in just inquiring about a car and found exactly what I was looking for. Paul took his time to explain the options available and answered all my questions. He called to follow up and see if I had any questions and made sure that I was satisfied with my purchase.

MKAPS

Oct 12, 2011

Leased a new 2011 Pilot a week and a half ago. Salesman was terrific. Really enjoying the car. Rides great. PLENTY of room. Had CRV.

Eluzadder

Oct 2, 2011

I purchased a 2011 Honda Pilot from Muller. They were extremely respectful in all aspects of the deal. They were helpful without being pressuring. Upon receipt of my new car, I was given the best new owner tour of the vehicle that I had ever received. My radio, navi and Bluetooth were all set up when I left the lot! I would definitely recommend them for future customers.

cookie1968

Sep 29, 2011

This is the third car I have purchased from Muller Honda. I have no desire to ever purchase or service a car anywhere else ever. There is not one person at Muller Honda in sales, service, body shop, parts, office that has been absolutely wonderful. Everyone there is helpful, knowledgeable, friendly and fair. I could not have been more pleased with the offer of my trade-in of my 9 year old Honda Odyssey (my first purchase at Muller Honda) The offer was exactly what I was expecting. The 2012 Pilot I purchased is fantastic. Greg Stone, the Business Manager, explained all the financing paperwork in a quick clear manner and I could not be more pleased with the entire experience. In 2 hours, I had traded in my Odyssey, and was driving home in my brand new car. All the little details were attended to that I had not even thought of, my city sticker was affixed to my new car, my radio station presets from my Odyssey were set on my new Pilot. My contact list from my cell phone had been loaded into my car. I feel like I went from a Flintstones car to driving a 4WD Ipad. My salesperson, Brian Reynolds walked me through all the bells and whistles and I cannot speak highly enough of how easy he made the whole process. Do yourself a favor and buy a car at Muller Honda.

danripes

Sep 28, 2011

Muller and Brian, specifically are very easy to work with...they do not apply pressure typically seen at other dealerships. They are patient and knowledgeable about their product line.They go the extra mile, especially as it pertains to customer service. They provided a courtesy car for us while we were waiting for the new car to come in off truck and they were able to offer the best local price on the car we wanted.A pleasure to work with Brian and everyone at Muller.

m3mighty1

Sep 28, 2011

Overall good dealer...very friendly,everyone who's thinkin' getting a used or new vehicle should visit this house...very satisfied with my g35x...so hope you'll make a lot more individuals or families happier,cause you made me for sure...Thanks and wish you all the best and a lot success in future...

feron88

Sep 9, 2011

I think this dealer shop is best dealer than ever before.Very cozy and family friendly place, specially for my kid. Some dealer shops have pushed to me to see some model continously while I was there. It was not confortable for customer like me. But I & my wife had freely watched every models at this dealer shop during waiting, and my kids have enjoyed DVD and toys at cozy family room. It was great time for me and my family!

luvcars55

Sep 9, 2011

I had a very positive experience at Muller Honda. Paul was very helpful and explained the difference in the cars I was looking at. He took me on a test drive and was very patient and answered all of my questions. I would highly recommend this dealership. Everyone was very courteous and friendly.

GeniaG

Sep 8, 2011

It was my first experience with Muller Honda, and very pleasant one. Brian was very professional, friendly, and helpful. I would definitely recommend Muller Honda, as well as Brian, to my friends.

umansky

Sep 2, 2011

Steve Foreman sold me a car back in 2007, few weeks back I was having issues with car that only the dealersip could handel. I called steve to discuss options and he was extremly warm and went beyond the word "service" to help in this difficult time.I appreciate his personal attention very muchthanks steve!!!!!!sheri Umansky

durand.com

Aug 21, 2011

Direct and helpful sales people. We went in at 8pm and were out with our new Honda by 10:30pm. The dealer did not come across as your "Best Friend" like some sales guys we nearly bought a car from in Aurora.

Sackin

Aug 19, 2011

We were very happy with the service, and price of the Honda. Marcus was very helpful and I have returned based on previous good experience in purchasing a Honda from Muller Honda.

Chi-town Dad

Jul 26, 2011

My wife and I purchased a 2010 Honda Odyssey in August of 2010. I was very impressed with our sales rep, the price, and facility. I felt like they were competitively priced with other local Chicagoland dealerships, however came highly recommended for their sales and service. They took ample time to explain the radio, nav, and other features to my wife during pickup. My only complaint was during the finance discussions, as they wouldn't take my pre-approved USAA financing. I ended up having to go through Honda and although the financing percentages were the same, it was a waste of my time to get pre-approved via USAA. I would definitely recommend this dealership to someone looking for a Honda in the local Chicago area.

psychomike

Jul 17, 2011

The sales experience was honest and also no hassle. I was in and out of the dealership in an hour and the Pilot Touring had no issues. The finance manager was also very easy to work with. I would highly recommend Muller Honda as a reputable dealership that cares about customers and excellent service. Both the sales and service department are outstanding and will continue to have my business. Highly recommended!

Juice12008

Jul 15, 2011

I have 3 Hondas all form Marcus who keeps in touch even when in current leases, I enjoy working with him and the quicck turnaround in getting the car off the lot.

siva

Jul 11, 2011

Hi,I had purchased a new 2007 Honda CR-V from this dealer in the past. At that time, they were with costco autobuyers program and i shopped confidently due to costco's baking.Last month, i wanted to trade in my Rx300 for an 2011 CR-V and drove to this dealer without doing much research. We walk in, Marcus was assigned to us, as sales person and told him i want to trade in. The whole process was fast and they gave a very decent price for my Rx300 and i asked particularly about the costco stuff, they said they are and the price offered was costco price and they had my info from my previous purchase. However, later it turned out that, they are not in Costco's program anymore and took responsibility for the miscommunication. This was a nice gesture, especially when people try to blame others.Marcus was really efficient and friendly, we walked out of the dealership with a new 2011 CR-V under 3 hrs and happyIts been a month,we are still happy with the purchase and the great customer service they provide. Over all, I have had good experience and have no doubts they will provide the same great service they always provided.I would recommend Muller strongly, simply b'se they are reasonable and listen to the customer and sincerely attempt to resolve any issue that may arise.Thanks Muller and team especially Marcus and Greg.

sjholland

Jul 8, 2011

I came to Muller because I had my 2002 Civic serviced in their service department. When I decided to look at CR-Vs, I wanted to go where I knew the service would be excellent. The entire experience was very pleasant and straightforward. I would recommend Muller to anyone interested in buying a car.

sross

Jul 1, 2011

Salesperson Brian was knowledgable, honest, friendly, not pushy, and was all around excellent to deal with. Car was delivered on time, without hassle. Would return to this dealership.

aeluther

Jun 30, 2011

Stopped into Mueller Honda to see what they had in used Civic's. Have purchased two other cars from Mueller GMC over the years.Brian Reynolds met us at the door, very helpful in showing us units, explaining features and overall presentation of the cars. When units on the lot were not quite to our liking, he took us to the 'certified' lot, where we found a suitable vehicle.Thanks to Brian and Mueller staff for their assistance. Job well done.Andy Luther

cbergstrom

Jun 2, 2011

Brian listened to my concerns and questions. He gave thorough responses. Did not pressure me to buy more car than I wanted. Explained features of car I was not familiar with. And I have had good experience with service dept based on other 2 vehicles I purchased at Muller.

jpzeller

May 24, 2011

We recently made our third Honda purchase (two new, one used) from Muller Honda in the last six years. After our first purchase, we learned there is no reason to comparison shop, other than to obtain a reality-check trade-in appraisal from CarMax.Harry Kim, Joseph Lee, and our primary salesperson Marcus Bennett were a pleasure to work with, and the selection and purchase process were as straightforward as could be. We are especially pleased that Marcus made the effort (without being asked) to identify a vehicle in transit that had the color we preferred, even though he knew we were prepared to buy a vehicle of another color on the spot.We like our daughter's new CR-V so much my wife is looking forward to trading in her Lexus RX-350 when it's time to down-size a little.We recommend Muller Honda, Marcus Bennett, and the rest of the team without reservation.

ik0panke

May 2, 2011

My experience at Muller Honda was fabulous! Matt Sonnenschein was very helpful, friendly, and totally low pressure. I knew what I wanted to pay before I came in, and what I wanted for a trade-in, and after a couple of back-and-forths, they totally met my numbers. It was a pleasure doing business with Muller Honda. The finance guy (sorry! I forget his name...) was equally professional, pleasant, and no-pressure. What a delight! Muller Honda has all my business from here on out.

Kris_J

Apr 30, 2011

I just purchased a Civic and was impressed with their very reasonable price and their courteous and knowledgeable staff. At no time did they attempt to push ridiculous add-ons or try to sell me "up" on a different trim level. The deal was done very quickly and everyone was highly professional. In contrast to many horror stories I have heard about other local dealers, purchasing a car from Muller was a stress-free, pleasant transaction. I highly recommend this dealership to anyone in the area looking for a Honda.

ajaronik

Apr 28, 2011

Excellent sales experience. Brian was easygoing but professional and accommodated all of our requests. The kids area was a definite plus.The cars we requested were ready when we got there. We got the very best price and a fair value for our trade. I found a small surface scratch on the C pillar upon delivery and it was handled immediately without questions. I have and will continue to recommend Muller to anybody who asks.

mtcnd2002

Apr 28, 2011

Brian was very knowledge about Honda products and the competitors. He helped us find the right car for us and was not pushy or demanding like other car dealerships. It was a very pleasant experience and I would highly recommend Brian and Muller to others looking to purchase a Honda.

bradgmd

Apr 21, 2011

Pleasant leasing experience. Some negotiations were involved (which can always created a little tension), but the salesman and manager did a good job of keeping this as low key as possible. They didn't have the vehicle in stock, and found it promptly. The salesman, Markus, did a wonderful job of detailing the features of my new Odyssey. Overall, I'd highly recommend Muller Honda to this point. The next step will be to see how their service department does and how long I have to wait (my last experience with a Toyota dealer was terrible) if the Odyssey needs service.

danthon1

Apr 17, 2011

Larry Pinkus was an excellent salesperson. Friendly, knowledeable, with good attention to detail and responsive to our needs. He listened to what we wanted and did not try to sell us stuff we did not want. The dealership itself was good because we only dealt with Larry and did not get shuffled back and forth among a group of people trying to hard sell us.We did our homework on price before we came in and were able to negotiate an excellent price. The car we wanted was not in stock, but they searched to find us what we wanted and delivered it in a few days.Gary was the business manager who did the final paper work and he was easy to deal with too.Great car buying experience!

bobnotter

Apr 11, 2011

I was in the market to upgrade my car that I use for work. I knew exactly who to go to first. This was the second car I have purchased from Howard and Luigi. I spent a weekend online and visiting a few dealers and I kept ending up with a better price and selection from Howard. Their service, price and selection was fantastic. I have and will continue to recommend Muller Honda to anyone looking for a new or used car! Thanks guys!

Patsy Prince

Apr 2, 2011

We were very pleased with our experience at Muller Honda.Our salesman Pawel PieniazekWAs helpful without being too agressive.He showed us the features of the car,answered our questions and did not press us when we did not agree.Dealing with him was a welcome change from previous experiences.We felt everyone with whom we dealt was appropriate and changed our impression of caaar dealers.

aileenhsu

Mar 28, 2011

This dealership by far gave me the best deal on my 2011 Honda CR-V Ex-L. They were great to deal with and were very honest. I really enjoyed working with Michael. I would recommend him to all of my friends and have. This is my second car from this dealership. I also do all of my service work at this dealership. No complaints!!

arlenemanny

Mar 28, 2011

I am very excited to be driving my 2011 Honda Accord. The car is now less than a week old, but I'm enjoying it very much. We had a great experience working with Msrcus and Joel and it was as hassle free as any new car buying experience can be.We bought in our neighborhood--another plus!

lhicks46

Mar 25, 2011

Muller makes buying a car a very simple and hassle free experience. We went on line and got a competitive quote from Tony and then Marcus took over, explaining the car and the details. We have purchased vehicles at Muller before and really like their service department as well as the sales experience. In addition, they provide great cars at a reasonable price. You can't really ask for much more than that in an auto buying experience.

joe1275

Mar 14, 2011

Over the years, I have purchased several vehicles from Muller and recently had some difficulty arranging for a service appointment with a service loaner. Following my complaint, I was contacted by both the sales manager and the service manager, both of whom went out of their way to ensure that my concerns were properly addressed. I am pleased to report that I just picked up my car from my first service appointment, handled by Lee Brownstein, who couldn't have been more courteous, professional, and supportive. If you happen to have a problem at Muller, you should contact Marc or Harry, and I guarantee they will remedy the situation promptly!

GarretDorsey

Mar 7, 2011

This is my third purchass from Muller Honda. The car brand speaks for itself. The people at the dealer have been the upmost friendly helpfull and a real pleasure to deal with. No hassel no B.S. All of my questions ( quite a few ) answered honestly and completely. The service was remarkably fast making this purchass the way it should be. THANK YOU MULLER HONDA ( MICHAEL KOLAR ).

rmagrisso

Mar 4, 2011

This is the 4th lease I have had with Marcus. He is very helpful, friendly and gets right to the point. He does him homework and we were able to accomplish this with 2 phone calls and about an hour at the dealership. I think he is great at what he does.

johnwaneHuang

Mar 1, 2011

No hassel in buying the new car 2011 Honda accord. Talked to harry kim over the phone first then come to pick up the car. Both larry and Jeff are great! I was especially impressed by Jeff's great work! he introduced the proc and cons for models I am interested. Will return again.

hotrodjohn

Feb 24, 2011

Best new car buying experiance ever. Bought a new car in forty minutes and got a fantastic price. No BS at all. I would hightly recomend this dealer. No sales pitch that was insulting like so many dealers use. No hagling. no agrivation at all. I had my homework done walked in and purchased a nw car that I am extremely happy with. I will be purchasing there again for sure.

afmartin

Feb 23, 2011

I went in for the required maintenance for an oil change, transmission fluid change, and tire rotation.Lucasz has been the Service advisor who has helped me in the past, and it was a comfort to know that he would be taking care of me.Lucasz checked in me in promptly and provided a cost and time estimate.As soon as he had additional information, he let me know that I also needed front brake work.Lucasz showed me the parts that needed to be serviced, and explained what needed to be done.He was very helpful in helping me make the decision to get the additional work done, and gave me a revised time and cost estimate.He always has a friendly face and is always there to answer any questions.I really appreciated his advice and help, as always.

Bart Kline

Feb 23, 2011

Very fair price both on the trade and new car. Quick in and out to get the deal done.I will keep going back to Muller for all of my car needs. WHEN Honda showed the CR-Z concept car at the Tokyo Motor Show in 2007, it appeared alongside some of the wacky Japanese design exercises that the biannual show is known for. One difference between the CR-Z and the Nissan Pivo 2 (with a pivoting cabin), the Toyota Hi-CT (with styling akin to a shrunken Zamboni) and other flights of fancy is that the CR-Z actually goes on sale Aug. 24, looking pretty much as it did on stage.The CR-Z doesnt resemble anything else in the Honda (or Acura) lineup. A sharp wedge, it has an expansive glass rear hatch that seems to extend half the length of the vehicle, almost as if someone chopped a car into thirds, pulled out the center section and fused the two ends together. A gaping grille makes the car look like a feeding goldfish.

gosox13

Feb 23, 2011

We went to Muller with an internet quote and asked for Brian Reynolds based on a prior recommendation on an internet website. We were looking for a particular model and color and called first. Brian had the exact vehicle waiting for us to test drive when we arrived. He was very nice, matched our internet price quote without any haggling. There was no pressure to buy add ons. We drove the vehicle home very happy that afternoon.

funraiser18

Feb 21, 2011

Just bought my fifth car from Muller Honda since 2004. This is a great dealership with great people in all areas of the organization. From the moment you enter, you are greeted with smiles, friendly greetings and offers of assistance. I know my way around the place, but it's still nice to be greeted so nicely. I have been working with the same top sales professional for all these years, and while this may sound strange, I actually enjoy the process. Marcus Bennet is as straight as they come, and that's probably why he is an award winning pro. When I went to complete the sales process and fill out the financial paperwork, I was greeted by the same gentleman who did my other vehicles. He remembered me and while the conversation was friendly, it was also done very expeditiously.I might also add that I bring our cars in to this dealer for all service as well. Believe it or not, the guys who work here have been here for years, and they are all very professional and friendly. The work done has always been on time and per the expected cost.All in all, this is a great, veteran dealership with some great people working to make the automobile experience a pleasant one. Highly recommended!

smdds

Feb 10, 2011

Marcus was his typical knowledgeable and helpful self, and I knew what I was getting in the transaction, since we had been through this twice before. Everything was made simple and kept simple.Greg and Gary in the finance department were very patient and thorough in their explanation of the paperwork.The price was right, and they have the staff to make and follow through on the sale.A pleasure.

leelee401

Feb 6, 2011

We needed a new car, were thinking about a Subaru Forester or Outback, but stopped in at Muller Honda to see what was available in the Honda line. Roman and Mike K at Muller Honda were friendly, knowledgable, and helpful without being pushy or manipulative. We both test drove a CRV and then went over the differences between the Honda CRV & the Subaru Forester online with Mike.We did go to a Subaru dealership to find out about the Forester & Outback, but that sales person did not answer our questions about the Subaru vehicle's specific features (except the leather seats--he must love leather seats). He also never answered our questions on the price of the vehicle. We were frustrated, so left.After returning to the Muller Honda, we decided to buy the Honda CRV. Mike wrote down for us a few scenarios for monthly payments and we were able to choose one that suited our budget. Gary in financing was also great. It took a relatively short time to sign all the paperwork for the purchase & financing. Then Mike took even more time with us to go over the navigational and audio features. This was all on a Saturday night!We want to replace another car in the near future. Muller Honda will be our first choice.

Slavka

Feb 6, 2011

Pawel Pieniazek provided excellent customer service: professional, patient, friendly,knowledgable, courtious. He suggested I still could trade in my Jeep Cherokee despite its high milage, and thanks to that I didn't have to worry about what to do with it after I get a new car. He helped me to choose color which which is not an easy task for an indecisive woman like myself. He also moved all the items from my old car to the new one. I could have not asked for a better service. I will definitely recommend Muller Honda to my friends.

nancybremner

Feb 4, 2011

Went in to bauy a car, a job I hate to do. I had done all my research, knew exactly what I wanted and what I was willing to pay. Mike was was friendly and knowledgable. He was not pushy but did explain carefully my different options. We discussed price including the trade in of my old Honda, came to a quick reasonable agreement. All the paper work was done extremely efficiently and timely. They also prepared the new car in the same manner. Mike explained thoughly all the parts of the new vehicle,including the service schedule. I felt very prepared when driving off the lot. What I dreaded became nice experience, I feel like I have a new friend!

Farbod Sedaei

Feb 3, 2011

On last days of January 11, I tried getting quotes from different Honda dealer in my area (north IL suburbs) and I got the best one from Muller. I talked to them on them phone, and ask them to arrange everything as I didn't have enough time to stay in the dealership to get the car. Prior to my arrival, they pulled out the car, cleaned it and installed all the required items. and literally with no hassel, in about half an hour, I got my new car and drove it off. it was the easiest car shopping experience for me. also the day I was getting the car, Joe, sales representative was off, but in the afternoon to deliver the car, he showed up and did everything himself, while he could leave it for his co-workers, and to me this is just a sign of caring about customers. I'm recommending them to whoever considering buying a Honda, in this area.

Rwargo

Feb 3, 2011

Our salesperson, Brian Reynolds, and the General Sales Manager, Joel Enright, were a pleasure to work with. My wife and I have purchased about 35 cars in our lifetimes and heard all of the stories we'd care to hear about how the car we want is "rare" and "in high demand", when we were negotiating to buy it, and yet when we went to trade it in, the story changed to "your vehicle is not in high demand, because no one wants that 'rare' feature" that made it so expensive when we bought it.Brian and Joel did none of that. They were matter-of-fact in offering a purchase price on our new vehicle and a value for our trade-in, and then negotiated in good faith to reach a net price that neither side liked, but we could both live with.When I commented on that to Joel after the deal, he attributed their straightforward pproach to Mr. Muller and his business philosophy. This was our first dealing with Muller Honda, and yet they treated us with a respect that is uncommon in the auto industry.If you are in the market for a Honda, you should give them a look. I don't think you will be disappointed.

eduardomar

Feb 2, 2011

On Jan. 21, I sent out an inquiry for quotes for a 2011 Honda Odyssey EX-L via edmunds.com, as well as AMEX and Costco. Over the course of a few days, I received prices from 8 Chicagoland dealers, including Muller Honda via Harry Kim, Muller's sales manager. Muller's initial quote was not the lowest, but they were willing to match the lowest quote after I notified all 8 dealers what the top 3 prices to beat were.Harry Kim was very persistent in making sure all my questions about pricing were answered, especially the additional fees such as documentation fee, tax/title, etc. I requested "out the door" (OTD) pricing from all 8 dealers so that there are no surprises. He, as well as three other dealers, provided the OTD price(some other dealers were very hesitant to do so until you come visit them). This helped immensely, because another dealer gave a slightly lower selling price for the van, but upon comparing the OTD price, the savings was gone due to the different county taxes.I had narrowed my choice down to two dealers, and on Jan. 29, I decided to visit Muller Honda first because they were closest to my house and was not in a high traffic area. I asked for Harry Kim who I had been communicating by email, but he was busy with another customer, so he asked Karl Novitskiy, another salesperson, to meet with me instead.Harry provided Karl with the pricing we had agreed on via email, as well as the two colors of the Odyssey that I was interested in. Karl arranged to have two Odyssey's with the two colors parked side by side so that I could compare - this was much appreciated.I had a 1998 Toyota Sienna that I wanted to trade in but I wanted a minimum price for it (CarMax appraisal). Muller's appraiser gave me a trade-in price for the Sienna that was $300 less than CarMax's offer. I asked Karl to see if they could match the CarMax price and he said he had to speak with Harry about this. Harry came over and told me that we have a deal, and I was on my way to purchasing the Odyssey. This was pretty much the extent of price negotiation on site, which was very minimal (<5 minutes). Karl offered me bottled water a couple of times during the few times I was waiting.While I was taking care of the purchase with their financing manager, Karl was making sure the new Odyssey was ready for me to pick up, including transferring both my license plate and my city sticker. Karl was very observant and noticed some marks on the leather seats; he made sure these were taken care of. He then provided me a good tutorial on the key operating features of the van, including how to fold the third row seats, how to remove the middle seat in the second row, how to set up the Bluetooth, etc. Then I was on the way home to show the family the new minivan! Total time spent at Muller Honda was 2 hours which worked out just fine for me.Karl tried calling me on Jan. 31 to follow-up on my minivan purchase to see if I had any issues, but I was not available. This follow-up phone call was much appreciated though.

Scottchatten

Jan 29, 2011

Great Internet buying service. Very efficient with my time, but an enjoyable experience. The online credit application was a great tool to pre-arrange my financing before arriving. Joseph Lee has outstanding customer skills. I will be back in two years for my NEXT Honda.

Drlgf

Jan 28, 2011

Excellent service! Clear, friendly, informative and extremely helpful. A true "no problems" experience! Willing to answer any question - offered multiple times to call with any further questions. Already owned previous car with Muller and have had nothing but unbelievable service!

dtraci

Jan 27, 2011

Muller Honda has been our dealership of choice. We have purchased/leased our last 4 vehicles from them. They are overwhelmingly the best Honda dealership (and best dealership overall) of any we have tried. We tried to experiment with a new vehilcle or dealership on our most recent purchase, however the whole process and customer service was no where near what Muller Honda can provide. I can't imagine working with anyone else. The process is simple, no-hassle, and quick. Thank you Muller Honda!

rsesce

Jan 11, 2011

Our Pilot was serviced on 1-10-11. Lee Brownstein was AMAZING: so smart, intuitive, and savvy. He and other members of the service team are always so knowledgeable, kind to answer any questions, big or small-- our service on 1-10-11 was no exception. They gave great explanations as to what was done to the car yesterday, and why. They also prepare us for what to expect in the future. We always learn a little something more about our car in the service department, that we didn't know before we brought it in (something about the dashboard, computer signals, interior etc)! Thank you to Lee and everyone else for being so accommodating and intelligent about our car. We felt comfortable yesterday, as we always do.

pollackdna

Jan 7, 2011

Our experience at Muller Honda was one of the better experiences we've had in purchasing a car. We were greeted nicely when we came in to the store, and met with a helpful sales person. Our experience made it easy to choose our car and think about the issues surrounding a new purchase. There was no rush or pressure. The financial director was also very professional and courteous

dkosiba

Jan 4, 2011

The service department is the best. My sales experience however was average. Muller offered me $1,500 less for my trade in initially than Car Max and Kelly Blue Book quoted and it took over an hour just to get them to agree to a price that was still $500 less than the other two quotes. The car is beautiful and I was very happy with the final lease agreement but I was a little disappointed that the negotiations took so long and the initial offer was so off.

Slee25

Dec 22, 2010

Got an aggressive price online. They were very prompt in returning my email inquiries and questions. Also followed up with a phone call. They were good,but not too aggressive or pestering me. When I went to the dealer the initial email contact (Joe) was not available, but he handed me off to Mike who was also very pleasant and knowledgeable. There were no surprises, car sold at the same price as negotiated through email. Lower than what Edmunds or Cars indicated as local pricing. Only downside was they were not willing to give me the same trade in price or value as Carmax who I had seen earlier that day. Also did not have the exact color in stock and the factory was not going to ship out the same color for another month. Thye had to trade with another dealer for the car but charged me about 350 to do so.

jlafdld

Dec 20, 2010

I had a scheduled Express Service appointment on 12/18/10. The gentleman at the desk came to me in the waiting room and explained that besides the regular service, I desparately needed rear brakes and a new battery. I know that he felt awful having to give me that news one week before Christmas, but he explained that it was necessary and really couldn't wait any longer.I, of course, was not prepared to have a large service bill that day, but I knew when I drove my car away that it had been properly taken care of and I had received every courtesy and explanation to ensure that I was also taken care of properly. The service department even stayed late to complete the work (since none of us were aware of these urgent repairs at the time I made my appointment).I have always recommended Muller Honda and feel confident and secure with how I am treated as well as my car which I purchased from them. NO ONE ELSE HAS EVER WORKED ON MY ACCORD AND NO ONE EVER WILL AS LONG AS I OWN IT!!!

minivanlady

Dec 19, 2010

Salesman listened to what we needed and was prepared for our visit. We got a car in one day! He showed us the car in the dealership before taking us out. He also had the car warming up outside so it didn't feel cold when we got in. Excellent salesmanship!

mjesenovec

Dec 15, 2010

I walked in hoping to find a good deal on a new Si sedan. I was at least 4k upside down on my current vehicle that I purchased new less than 2 years ago. I spent a little more than I should have, and I was looking for a fun car that was still good on gas, fun to drive, while still saving me money. The sales staff was friendly and helpful. I did not have to spend hours negotiating a price. I told them what my financial goal was, and they were able to get down to my level and provide me with a deal I could not refuse. Filling out all the paperwork for the purchase took no more than 30 minutes, and I was on my way. Very smooth transaction, there were no hidden fees or agendas. The deal I was getting was laid out in front of me in plain English, and every detail was explained quickly and accurately. I have not dealt with the Service department yet, but if they are anything like the office crew, I doubt I will ever want to take my new Honda anywhere else. I even asked during the negotions about loander vehicles when my car is in for service. I was told if I bought a car from them, I would always get a service loaner from them to get back and forth to work. My last dealership refused to give me a loaner at all for the 2 years I owned my vehicle. That is unacceptable customer service. I plan on recommending this dealer to friends and family if they are on the market for a new or used Honda.

richardmarsh2

Dec 9, 2010

Muller Honda rates very high on my list for people who understand customer service. This is now the third car I have either purchased or leased from them and the experience has been nothing less than outstanding. The attention to detail right from the start of the transaction was first class. Good follow up after the sale and making sure to keep in touch with my progress is what customer service is all about. I want to commend both Marcus and Steve for their professionalism in working with me from start to finish. I look forward to continuing my relationship with them and with Muller Honda and would recommend anyone who is looking for someone you can trust to give them a try.

rmalkin

Dec 8, 2010

We had a wonderful experience with our salesman Marcus Bennett and the entire Muller Honda team.Marcus explained everything to us and answered all our questions patiently and in detailMuller Honda did what it had to do to prepare the car for pick up in a complete and timely fashionWe are very pleased with Marcus and the dealership and would not hesitate reommending them to our friends.

sdlivingston

Dec 7, 2010

The purchase process was extremely quick and thorough. Joseph was diligent with his follow up to my questions, and got me exactly where I wanted to be for my purchase. He took the time to show me all of my options, and there was no pressure to buy the vehicle or any of the additonal options.

alborn

Nov 30, 2010

This dealership is definitely a cut above the rest. I was dreading the idea of having to purchase another car. I worked with Michael Wei via the internet initially and he was very responsive and informative. When we met with him he took the time to explain the entire deal to us. Those questions he could not answer, he referred to his sales manager. They took care of our end of lease with our other car and worked out a deal for us on a new lease that we were very happy with. Michael was extremely patient as we decided on which color. He drove up different cars so we could take a look at them in a well lit garage. He allowed us to take our time and we never felt rushed. Once we had decided we met with the business manager. He had our paperwork done and signed within 15-20 minutes at the most. We left the dealership feeling very confident that we had received a good deal and didn't feel like we had received any kind of high pressure tactics. I would definitely recommend this dealership to anyone.

barron1

Nov 30, 2010

I must tell you Honda couldn't have been better, it took all of 1 1/2 hours and I drove out in a brand new Civic. Needless to say I won't be looking at any other dealer and will most likely take my business to Muller Honda, where they seem to care about the customers needs!Thanks to Michael, Harry and Joe!Michael Barron Glenview, IL

jsgoslin

Nov 30, 2010

My first attempt at purchasing a new Honda Accord was with a dealer from whom I had purchased my existing vehicle 10 years ago. I looked at the 2011 selection and the dealer did not have the model & color choices that I was considering on the lot. My sales associate told me that they would not take my 2001 Odyssey as a trade-in, and was given one price "not negotiable." (I was later told that the trade-in would have been negotiable.) I was told that it might take weeks to get a dealer trade of the model/color I wanted in the 2011. Financing was 4.9% They showed me one used 2010.At Muller, I was shown both 2010 and 2011 models. There was a great selection and I found the model/color in a 2010. Mike was very knowledgeable and spent a lot of time with me. He negotiated on my Odyssey, which he took as a trade. I was able to get a great price on top of the trade in, and a superior financing rate. I was offered extended warranty packages, fairly priced as an incentive to purchase. Sales tactics were not high pressure.I came back to purchase my car the next day. I am very happy with my purchase experience at Muller, and would recommend the dealership to anyone.

mbagheri

Nov 30, 2010

The salesperson Brian Reynolds was very professional, friendly, and respectful. We had done our research and had a good idea of what we wanted to pay. The price negotiation was quite professional with not any haggling at all. Overall experience was very good.

rhobbs71

Nov 27, 2010

Brian and the sales manager did a great job cutting through the red tape. They provided a lease price that I could live with. Brian did an excellent job explaining the features of the Accord. They also allowed me to change the delivery date (two weeks earlier) with a smile and no complaints.

onetime2323

Nov 18, 2010

The Process of buying my first car was painless and clear. They completly eliminate the stigma of dealers that are trying to trick you into spending more money on a car that isn't what you. The employees just want to help you buy a car and its as simple as that. Simple. Fantastic service.

kscoursey

Apr 12, 2010

I was a state away trying to find everything I was looking for in a used vehicle and found it. I called the dealership and talked to the used car salesman, who was pretty nice. The pictures I had seen online on consisted of some exterior pics and pictures of the dash & steering wheel none of the seats, carpets, or cargo area. I requested more pics, video, and asked some questions. I did not want to drive 6.5 hours to find any disappointments that I could have known about had I asked or seen the pics. First I was told they could not make a video and there were lots of pics online. Yes, I had seen the ones online but they did not show the whole vehicle and lots of stuff could have been hidden with only those few pics. Then I receive a video but it is of the wrong vehicle. Thanks for that! Anyway, after about 15 emails and a couple of calls I get more photos but still of only the exterior and dash/steering wheel. What's wrong with these people. My questions were not answered but we did agree on a price. They agreed on what I offered so that did make me happy. I began making arrangements to travel there the following Monday (This was on a Friday). I made plans for a babysitter and found someone to go with me (who took off work to go) and sent my credit application to finance it through the dealership to make it easier than contacting my bank on Monday and being out of state. Saturday morning the salesman called and really wanted me to make a deposit so it wouldn't be sold on their busiest day. So, even though I didn't want to I did. $500 deposit to hold the vehicle until Monday. The business manager called and asked a few questions about financing and started on that. Then later that afternoon I get an email from the sales manager that he is sorry but the vehicle was already sold!!!! And my deposit would be refunded. WHAT!!!!!! After all of that they sold it! I called the salesman I had been dealing with and he said that the manager was afraid I would show up and "pick it apart" because I was asking so many questions. Ummmm.....of course I asked a lot of questions, I'm driving 6.5 hours to buy a vehicle I've not driven or seen in person (much less not seen all of)! So after I had made a deposit of $500 to hold the vehicle the manager made a decision to go ahead and sell it to a customer that wanted it Saturday for asking price. I understand business is business but they pressured me into the deposit TO HOLD IT! Then sold it anyway. Had I not made the deposit it would have just been my loss. But not only that, he didn't even had the decency to call me and tell me. He sent it to me in an email and lied by saying he didn't know it was already sold. It was not sold when I made the deposit! So not only that, but he sold it out from under my salesman and he lost the commission. So, not impressed with Sales Manager Luigi! I would not want to work for this guy or buy anything from him. He is the reason car dealers have such a bad name for lying! You really can't believe anything they say!

chigrl83

Feb 17, 2010

Our salesman Marcus was super helpful, polite and really listened to what we wanted. He did not try to push us towards anything and was respectful of our budget. All the other staff was extremely helpful and nice. I will definitely shop for a car here again!

Gravlax

Aug 21, 2009

Tried to do a cash for clunkers deal and they acted like I had herpes - rude and inefficient.They couldn't figure out the government website and asked for $4500 upfront in case the gov. didn't pay them.I have bought five cars from them over the years but I'm not going there again.

twapartments

Jul 10, 2009

After looking at the reviews for Muller Honda I was skeptical whether this was a dealership I wanted to purchase a vehicle from. However, based on the price of the vehicle I wanted, I decided to purchase from Muller and my experience was very good!This was the first time I ever bought a car from a dealership and I was wary of how the negotiating would/should go with them. I decided to take the internet route and negotiate the price via e-mail with Harry Kim (Internet Sales Manager). He was very responsive and in the end he gave me a fantastic price for a 2009 Honda Accord EX. He gave me a quote $2,628 BELOW invoice! When I came into the dealership I met with Harry and Karl Novitskiy and they were very friendly and personable. They honored the quote they gave me and I proceded to go through the routine of paperwork. Karl was very clear and friendly on the paperwork needed. When I went to the Finance guy (don't remember his name), he was very friendly and thorough (very pleased as I wasn't expecting this). He clearly explained options available to me and their cost and when I said "no thanks" he moved on quickly without trying to push me to buy one.Overall, my first experience at Muller was very good and straight forward. I would recommend that others discuss and negotiate the cost of the vehicle via e-mail, phone, and/or fax. Another thing I did is that before I came into the dealer and when Harry provided me a price quote that we both agreed upon, I also asked him to provide me (which he did) all the necessary fees that will be added to the cost of the car so I can get a final out-the-door price. This gave me a chance to verify the fees (if they were plausible) and insure that no new fees were added when I came into the dealer.So in the end, I do recommend this dealership.-Brent

smurovannyy

May 27, 2009

Bought my 2009 Civic EX at Muller. Great price, no scamming or b.s-ing us, and no pushing. Straight to the point with the finance manager. Everyone was extremely nice and polite. Karl did everything possible to accommodate us with the car of my choice and even offered to scout all over the state to get it. Great experience, and will definitely go there for any service needed, even though there are closer Honda dealers to my house.

Jenna_Nicole

Feb 28, 2008

The people on this website that have previously written reviews must be the owners or managers of this dealership. I just now got home at 10:30 at night after a 4 hour ordeal at this place. We thought we had agreed on a price with the salesman but when we took a look at the papers we were signing, we were actually buying the car for $3,800 more than the original asking price. We had asked to speak with the general manager (Jeff, I can't remember his last name) when we were trying to make a deal with the salesman, Robert, and he ran back and forth the manager's office several times. We asked to speak to him again when we saw the extra $3,800 dollars we almost signed off on and he refused to talk to us. So, I went to his office since he couldn't find the time to get off his lazy butt. Before I could even get a sentence out, hee cut me off and starting blaming the salesman and trying to convince me that nothing was his fault, he just runs the place. Right off the bat he was very arrogant and rude. When my boyfriend who I was buying the car with tried to step in, he said "And who are you!?!?" It all went down hill from there, he was very demeaning and told us it was time to "part ways" when we really had him trapped and he didn't want to admit to how slimy he actually was. I will never even look at a car that is associated in any way with a Muller dealership. So if you want to be totally screwed, go to Muller! If not, avoid that dealership at all costs.

connelly223

Feb 27, 2008

said they couldn't do anything about a light on the dashboard after checking it, so we took a test drive for 5 minutes just to see if the car would be ok. we come back home, and the agent left a disturbing message, calling us "sleazy," accusing us of "theft," and even went as far as threaten us about withdrawing atm money. we paid our bill and everything, but the agent said these inappropriate and unprofessional words, and we never got an apology or a proper explanation. will probably never go back again.

dnjmarks

Jan 23, 2007

Absolutely the worst customer service ever. I thought we were on the show boiling point it was so bad. Sadly, we weren't. We drove 20 miles to go to this dealership twice, ordered a brand new car, then when we went to pick it up it was not what we ordered and the general manager screamed at us and told us to get out. Either he was crazy or we were scammed and when he reviewed the deal decided he didn't want to sell it at that price. Honda is great - just get it somewhere else.

Peng

Oct 24, 2006

The way car buy should be!Straight, efficient and friendly!If you need a honda, buy from them!

jpzeller

Mar 31, 2005

What a difference compared to the slime-ing I experienced at Ed Napleton Honda in Oak Lawn! Harry and the finance manager did their job, offered us the extras, and reacted politely and professionally when we said we'd think it over. The pricing was fine right off the bat (we made the deal without setting foot in the store - all by Internet and phone with Harry); the price was one the Oak Lawn Internet manager (Mike Siddiqi) actually laughed at to my face: "If you can buy the car at that price, more power to you! Ha, Ha!" <br><br>The fairly rare CR-V SE AWD in Pewter Pearl was delivered to the distribution center yesterday, and was immediately damaged in a hail storm. Harry knew we needed the car tonight, so he busted butt to trade for one at another dealer, and delivered it to us right on time tonight, with some extras thrown in for our troujble.<br><br>Our experience certainly was consistent with Muller's reputation.