Used Cars for Sale at Myrtle Beach Automotive - SC in Myrtle Beach, SC

Anne

Nov 8, 2016

Excellent service. They quickly found the vehicle I wanted and I was driving it within a few days.

Natasha

Nov 8, 2016

This was first maintenance schedule for my Mercedes. They truly know the meaning of "service" . Appointment was kept on time, finished in a bit less than time frame quoted and it included a full service wash/clean of my auto inside and out. While this service was being provided I had a great workout session in their gym! I'm impressed with their service and caring.

RM

Nov 8, 2016

Top shelf from the time I arrived until departure. Thanks!

Alice Hogan

Nov 5, 2016

EXPEDIENT QUALITY CUSTOMER SERVICE. I was visiting the Myrtle Beach area and needed a flat tire replaced. The customer service team worked me in although it was late in the day and sent me on my way with a new tire and complimentary car wash! Very impressed!

Peter Licare

Nov 3, 2016

Everything about Myrtle Beach BMW is outstanding. The people are very friendly and professional. The waiting area and showroom are exceptional. It's a classy operation.

Frances Lanier

Nov 2, 2016

Great Service and Staff is exceptional. . . . Myrtle Beach Merceses Benz location is a much better location than Greensboro NC location.

B. Beatty

Oct 28, 2016

I have always gotten good service here. The techs do a great job.

Bri

Oct 28, 2016

Always pleased with the service each time I call or visit!

Jan Callhoun

Oct 28, 2016

I switched to this dealer because of the service department. They provide excellent service and take the time to try and figure out the problem

Jerry

Oct 28, 2016

Best buying experience I've had for a new car. No pressure, and complete explanations on finances and car orientation. Highly recommend.

Katharine

Oct 28, 2016

The employees are always very friendly and helpful if I need anything or have questions. It is very apparent they want to make sure you've had a good experience

Richard hight (linda walser)

Oct 28, 2016

David Spang always provides excellent service! Highly recommend!

Richard Stang

Oct 27, 2016

People working in the Serv. Dept. are always helpful and friendly. We have always been pleased with the prompt service.

Lisa

Oct 23, 2016

Awesome experience! My sales associate, Jason was outstanding!

Rich M

Oct 21, 2016

It was actually pretty good especially with the assigned concierge< lynette. Some miscommunication with salesperson led to sales manager trying to strong arm me but it worked out in the end also Ashley in service did a 10 in handling a tough "totaled" insurance claim Her and lynette were 10s Salesperson an 8.5 and sales manager a 3 (don't know his name) Finance manager (Matt)did a fine job also

Bobby

Oct 20, 2016

Retainer for gas cap broke... Service writer got me a replacement in a few minutes and I was on my way

Debbie Pye

Oct 20, 2016

Brandon & David are exceptional people! Professional, knowledgeable, & respect your time. Also visited with my salesperson John while there to catch up. He is someone I would highly recommend when you decide to purchase your next car!

Melissa Bleakney

Oct 20, 2016

Mercedes dealership had great service. The facility was very clean and I was treated well when dropping off the car and picking up. The inside of the service department was very well maintained and all mechanics were thorough with my cars needs.

MICHAEL MEANS

Oct 20, 2016

EXCELLANT WITH SALES, SERVICE, FINANCE, MGMT, DICK IS VERY HELPFUL AND INTERESTED BEFORE AND AFTER SALE.

TD

Oct 20, 2016

Knowledgeable and friendly staff, a very pleasant experience overall.

Val

Oct 20, 2016

Damien Shaw makes every service event a perfect experience. We do not have to spend time going to the dealership, waiting for the service reps, etc. Thanks to Damien for continued amazing service after the sale.

Virgil Carter

Oct 14, 2016

Very professional and kept me up to date on progress

Gus

Oct 13, 2016

On time. Car very clean. Good job.Easy scheduling. Service advisor first rate.

Jimmy Jacobs

Oct 12, 2016

Excellent dealership for great, courteous service and an equally great cup of coffee

G. Clausen

Oct 3, 2016

I was on a trip to Myrtle Beach when I stopped to buy groceries prior to meeting family. My Mercedes would not start due to a dead battery and a very nice person jumped my S550. I was going to drive to the resort and deal with the issue the following morning when I passed Myrtle Beach Automotive and their Mercedes Dealership. I arrived in a rain storm, entered the Service Bay and dropped to my knees smiling, hands clasped together asking for a new battery installation at 4:55pm. The service manager, Mark Marlowe laughed, kept a tech on standby and took my S550 into the service bay. Forty Five minuets later, diagnostics had been performed and the battery installed. Mark opened my car door and he thanked me for the business and walked back into the service bay. After about 30 seconds, I reentered the service bay and told him the car would not start (It started perfectly) He about fell out of his chair and I started to laugh and told him the car was running just fine...... Last laugh on a great Service Manager. Great experience!

Barbara karp

Sep 27, 2016

A very pleasant buying experience with everyone involved being so helpful they all are very professional and made the experience very pleasant but the guy (I believe his name was Matt)that showed us how to use all the gadgets on the inside and the technical aspects of the dashboard and steering wheel was exceptional he was so understanding and patient.

S. Spillman

Sep 26, 2016

I am very happy with the way I am treated at Myrtle Beach Automotive. They take care of my needs and always treat me with respect and kindness. I am very happy with this dealership and that is why I keep coming back. My husband passed away a short time ago and they were very kind in making sure my car was perfect in every way, and very nice to me. I so appreciate that. I will continue to do business with Myrtle Beach Automotive.

Jesse

Sep 24, 2016

The dealership and the salesman were professional, efficient taking care of me

Jim

Sep 24, 2016

David Spann in BMW Service has always advised me well, been transparent about what's needed, and what's not, or can be postponed. I serviced my 2008 535xi at Myrtle Beach BMW up through 187,000 miles then traded it in for a 2016 X5 with salesman, Thomas Jackson, who was also a pleasure to deal with.

Faith Dyer

Sep 23, 2016

Very good service. Completed what I asked. Friendly and understood needs.

Jeanie C

Sep 22, 2016

My husband and I recommend this dealership if you're looking for a new and/or used/demo vehicle. We have purchased two BMW's from them. We enjoyed the first one and are still enjoying the second, [huge] thanks to Waylon.Once you purchase it, their automotive/service department is just as nice. They actually take the time that's needed - David, in service, especially.

Sammy

Sep 21, 2016

Best dealership experience in myrtle beach! Really went out of there way to make sure my experience was exceptional and I left satisfied. Matt, Steve, Waylon, and Damian are awesome!

Mike Boland

Sep 20, 2016

Painless, 2 hours to find the vehicle and purchase Then 2 hours to pick it up after it was delivered to the dealer

Richard MacDonald

Sep 19, 2016

Exceptional people to deal with. I would certainly go back to purchase another car.

Sherri Mountain

Sep 18, 2016

Service department staff was amazing. Very professional and attentive. They explained everything to me in detail and car was ready when promised. I encountered other staff throughout the facility as well and all acknowledged me and made sure I was being assisted. Customer service at this dealership is second to none. Top notch!

Diane

Sep 17, 2016

Sales, Service and Support are all exceptional!! Great Staff!! Highly Recommend.

Andres

Sep 16, 2016

Excellent as always. Had a problem with my tire and they had a replacement in stock and were able to complete the work by the end of the day.

Donald R Reedy

Sep 16, 2016

Excellent. Great dealership. Always does a great job. The Service Advisors are great

Ben Burroughs

Sep 15, 2016

all of my visits to this dealership have been exceptional. Excellent servive advisors and service performed within the time they stated.

Buzz McCarthy

Sep 15, 2016

Great attitudes, great service very happy! Can't picture having my 528I serviced anywhere else.

James Hurt

Sep 15, 2016

The entire process was so pleasurable and easy. The sales staff, service department and showroom personnel were very attentive and I will definitely recommend Myrtle Beach Automotive to all of my friends.

Scott H

Sep 15, 2016

Bought car and had it serviced there. They have continued to exceed expectations.

Mark Rosenberg

Sep 13, 2016

Great service from David. He got my car in for service very quickly with no notice (it had to be towed in) and he kept me informed during the entire process. Thank you!

Catherine Yarborough

Sep 11, 2016

Excellent. I will shop here again. Damien made my day! Thanks again

Dennis Stanton Pittman

Sep 10, 2016

I have never been more satisfied with a Dealership than I am with Myrtle Beach Mercedes. The Dealership is up to date on Technology to repair what ever is wrong with your Automobile. If you need to leave your car a loaner will be provided for you to use, and call you when your car is ready.Customer service is one of the best. Call make appointment they make sure the time is agreeable with your schedule, and E-Mail you again with your appointment (Date and time) and call you the day before to remind you of your appointment or if you would like to change it to another time. When you pull in they are waiting for you and your Automobile is taken back at once.When I bought my Mercedes we agree on a price, they will work hard to make it happen and you are satisfied with your deal.I like the Mercedes 550 series (What a Automobile) but you would like any series Mercedes puts out.You will not find a better dealership to get your Automobile worked on (Repair service is excellent).The Facility is immaculate . Myrtle Beach Mercedes makes sure you are Comfortable if you wait in there lounge for your Automobile.GIVE THEM A TRY-------YOU WANT BE SORRY

Dominick McLain

Sep 8, 2016

Had a great experience. Personnel were very polite and kept me informed of the status of the car.

Ann anderson

Sep 7, 2016

Awesome! Issue with the door at the gas tank kept popping open for no reason. They repaired it and gave me a vehicle to drive. It was repaired the next day. Thanks

Niles at the Beach

Sep 2, 2016

Service rep, Ashley was very helpful. Vehicle was completed and washed in just over one hour. Labor charge for that one hour was $324.00.

Walter

Sep 2, 2016

Art Coppola inspected performed a pre-purchase inspection on a 1999 SL prior to purchasing the car from a private seller. The analysis of the car and anticipated costs was exceptionally thorough and very well documented. We plan to use this dealership to service the car in the future. In addition to the inspection and technical advice MB Automotive washed and vacuumed the car and it looked great.I have owned many Mercedes and dealt with different MB shops as well as others and I rate MB Automotive as one of the better ones. The staff on the phone and in the service area were cordial and efficient throughout the process.

cja

Aug 31, 2016

Excellent customer service as always !! Superior facility !!

Patrick Tyler

Aug 31, 2016

I believe the problem is now fixed. This was a very difficult leak to resolve on the roof of my SLK. It has now rained twice since I picked it up and no leaks. Thank you

Tom Buchner

Aug 27, 2016

I did not like all the pictures taken of the car but after hearing how people have taken adbantage of you I understand, I had the same problem and I did the same thing

H C Bergin

Aug 25, 2016

I believe there is always room for improvement, so I will not give 5 stars. Service was quick , cleanservice Area.

William

Aug 25, 2016

Excellent facilities, knowledgeable service department, courteous back office. Easy to book appointment online. Each visit they have gotten me in and out within the estimated time.

Chris M

Aug 24, 2016

Mark did an excellent job!! Routing service for my ML. However, I had a paint issue due to water leaking from a storage facility. Mark put me in touch with Timmy who removed all issues and without any additional charges. Great job!!

George Voskresensky

Aug 24, 2016

Mark was very helpful in arrangement of my appointment, attentive to my conserns and efficient in keeping me informed during the actual service period of time.All work was done in timely manner with attentions to smallest details.The technician (Ms. Armanda) made her job as if it was her own car, no less.Needless to say that I was also impressed by service info coming to my iPhone by email describing all stages of service. It is a big difference in comparison with other companies (we do have a Jaguar in our family and previously had QX4 Infinity) and even wasn't at Myrtle Beach Automotive last year when I had a similar service there.Thank you Myrtle Beach Automotive team.Very satisfied customer of yours forever.

CW

Aug 23, 2016

It was time for me to turn in my lease and acquire a new car. I appreciate all that the dealership did to get me the right car, right deal, and make my turn-in process seamless.

Kim L Wagner

Aug 23, 2016

The only confusion was in scheduling time allowed for service.We were unable to borrow a car, but shuttle service was perfect.We were first told one hour, then 3 hours, then it ended up being one hour after all.This is our second service at this dealer, very clean.Appreciate the car wash service.Will definitely return.Would buy from them when time comes if they had the right vehicle.

Lynn

Aug 23, 2016

Great attention and service. I wish my local Mercedes service were as good.

Barbara Smith

Aug 21, 2016

No problems. Had low batteries and did Service A to my vehicle.

P Janosky

Aug 19, 2016

Asked to be out at a certain time, due to a conflict. They makes it happen, with a great attitude

William R. Price

Aug 18, 2016

Outstanding Outstanding Outstanding Outstanding Outstanding Outstanding Outstanding

Mary Holley

Aug 17, 2016

I have had wonderful experiences with the maintenance and service department of Myrtle Beach Automotive . They are super. However I did not have a good experience 08/11-08/16/2016 selling my car back to the dealership . I was given incorrect information and phone calls were not returned. I was very disappointed in the customer service. Mary Holley.

Rich Lippman

Aug 16, 2016

I had to bring my car, a 2014 X3, in due to a recall involving a modification necessary for safely securing a child seat in the car. Dave Spang, their very excellent service advisor, also scheduled some maintenance work (microfilter, oil change, brake fluid, vehicle check) that was covered by the 4 year complimentary maintenance perk that BMW offers on new vehicles. I was given a 2017 X3 as a loaner in that my vehicle had to be sent to a body shop for the recall work to be performed. I have never been disappointed in any manner by the service people at this facility and am pleased to report that this experience was no exception.

Dave

Aug 15, 2016

Great customer service. Friendly staff. No issues. Very clean and professional facility.Car was taken in immediately and serviced while a waited. Serviced within a short time.

Michael F.

Aug 15, 2016

This dealership went above and beyond to make the buying process exceptional. My salesman, Dan, provided a no-pressure sales experience. The facility was state-of-the-art and offered a very comfortable atmosphere. The finance department went over my options for warranties and led me to the best fit for my use of the car, which is traveling for business. Although the car was used, it was exceptionally clean and very well taken care of. I know it would not even be on their lot if it was not in such great condition. I would definitely recommend them to anyone.

E. Cooper

Aug 14, 2016

We were on vacation in Myrtle Beach and our BMW broke down. Called them and they were there right away to tow the car. Very friendly staff, fast, and courteous. We had our car back in no time. I would recommend this dealership to anyone. E. CooperNorthern, VA

Dennis

Aug 13, 2016

Fast and courtesy service department. Did not purchase my vehicle here but they treated me like I did.

John Bahadurian

Aug 12, 2016

took care of us twice...they are on top of their game

Worth B Dudley Jr

Aug 12, 2016

The service was excellent. Customer service representatives are very efficient and friendly.

Chris Tuck

Aug 11, 2016

Excellent customer service. This is the second time I've bought from Myrtle Beach Automotive and they always move very quickly to provide the car that's needed. I've sent other buyers to that same dealer and and all agree they would purchase from there again. I never even had to travel to the dealer. Everything was done online or by phone and the vehicle was brought to my home.

Lanell W Ramsey

Aug 11, 2016

Experience with dealership and service team is beyond expectations.

Diane Councilman

Aug 10, 2016

Friendly, courteous, clean faciluty. Excellent service job. I will definitely be back!

S. Eddy

Aug 10, 2016

While vacationing in Myrtle Beach, the monitor on my SUV indicated that the anti-theft device had been activated and needed to be serviced. Although I didn't have an appointment, my sisters and I decided to stop at the Myrtle Beach Mercedes dealership.They were wonderful!!! Not only did they solve the problem, but they also washed and vacuumed my SUV. We were very impressed with the service area. It was spotless, quiet, and everyone seemed to enjoy their jobs.Everyone was cordial and the waiting area was very comfortable. In no time, we were on our way.I would highly recommend the Myrtle Beach Mercedes dealership to a friend

Audrey

Aug 9, 2016

Took good care of my car , gave me peace of mind, recommend this dealership for its service.

Mike

Aug 9, 2016

Fast easy process that was a super deal! I'll be back for sure !

Tammie Mitchell

Aug 9, 2016

We were on Vacation and my ML350 really started acting up, it wouldn't shift from first gear. My husband and I were sure the transmission was out, and was trying to figure out ways to get it towed home(we live in central Illinois) I called the dealership and talked to Ashley, she told me they were very busy but she would be able to get us in the next morning. Ashley even called me the next morning to make sure we were going to get our truck there safely. My husband and I spent the day waiting and thinking of all the things that could be wrong with it and how we were going to get. Ashley called and told us that afternoon and explained to us that is was just a sensor and they had it in stock, and they could have my vehicle done in a couple of hours. We were so happy and relieved that it was such a simple fix, and that the service department did what they could and as fast as they could to get us back on the road. Thanks to everyone at Myrtle Beach Mercedes Benz service department. Scott, Tammie and Sydney Mitchell.

Tommie Bowman

Aug 9, 2016

Great experience! Friendly staff, no hassle buying process. Best auto purchase I have ever experienced.

G. Parsons

Jul 20, 2016

I could not be happier with my purchase. The dealership provided exceptional service, and everyone was very helpful and professional. I had many questions and very specific requests. I am pleased to say that all questions were answered, and the vehicle arrived just as promised. Again, a very pleasant experience..

Dennis J. West, Esq.

Jul 15, 2016

Our vehicle had an engine issue that needed some expert review. The Mercedes-Benz mechanics found the issue very quickly and resolved to get it fixed. Although it took a little more time we can attributed that to the 4th July holiday and need of additional parts. To insure the job was done the Shop Foreman attended to the issue personally. I can't say enough for the excellent attention the Service Manager, Mike Milligan, provided us. He explained the issue, the repair, and follow-up answers to additional questions. This is what customer service is about...the customer. I have to mention our Sales Consultant, Jacob Vinson, and his efforts to personally attend our every need and concern. In all, this Mercedes-Benz Dealership, at Myrtle Beach, SC, works as a Team to make the Customer whole. I Thank All of Them.

Chuck

Jul 14, 2016

Great buying experience. This is a dealership that gives great service in sales and service of cars.

Laurie and Mike Gabriel

Jul 14, 2016

Art Coppola the service manager always goes out of his way to serve us....He is fantastic.I can't say enough positive things about him.Thank YOU !!!!

Pat Brady

Jul 14, 2016

Excellent service as always. No pressure to have unnecessary work performed

Renee

Jul 13, 2016

Helpful and Accommodating to me, a visitor to the area, allowing me to be and feel safe while traveling home.

Stacie R

Jul 13, 2016

Every part of the process was a pleasure ... My salesman Daniel was knowledgable and personable and followed through on every aspect of the deal. Beautiful dealership... Will look forward to many years of being a customer of theirs ... Thank you !

Tommy Carlson

Jul 13, 2016

Ashley Kiktavy was awesome. I was on vacation and needed to get home. She went above and beyond to get me on the road. I cannot thank her and the service team enough. Outstanding!

Chuck Baringer

Jul 12, 2016

Took a car in for service, which was done and had no problems with this service. Excellent work as all ways. While car was being serviced shopped for a second car. This turned into an actual purchase. Sales person, JW, was great and the entire staff that was part of the sale was great. No only did it get great service in a car but was matched by the sales department on purchase of a second car. I drove my car home with my wife following in a new MB, both were smiling.

Richard Marnell

Jul 12, 2016

Even though I was probably not the best customer to deal with that day (I had some misconceptions on warranty coverage and functions of the a.c. unit) the Reps stayed patient and calm. Also the mechanic who worked on my vehicle showed the same patients.

Deborah Godbolt

Jul 11, 2016

We had a great experience, We made the deal one day and went the next day to pick up the car. It was ready at the scheduled time. They made sure to go over the features of the car with me and help me feel comfortable before I drove of the lot.

Michael Weaver

Jul 11, 2016

easy and simple purchase, fantastic salesman made the process enjoyable.

Ron Schappell

Jul 10, 2016

Ashly took great care of me and got my repairs done as requested. She was great in working with me and getting me a loaner car. We purchased our X5 from the BMW neighbor and I'd definitely use MB Mercedes to buy my next CLS 550!. Thanks!

Bill McCriskin

Jul 3, 2016

Myrtle Beach Automotive Service is Excellent, my car was ready when promised and was all ready to go. John Mayhill was fantastic. Thanks for everything.

Bobby

Jul 1, 2016

Quick an done, made the appointment in the morning and was able to get same day service

Judy

Jul 1, 2016

Daniel was a wonderful salesman. He made the call to us as soon as he had the car we were looking for available. Not a high pressure salesman most car buyers are used to ! He made our car buying a much easier process.

Charles L. Duncan

Jun 30, 2016

Efficient, professional service. Good explanation of problems and service to be made on my automobile. Friendly and helpful staff.

David Leigh

Jun 30, 2016

Art and the others in the service reception are always welcoming and very, very helpful - you could not ask for a more obliging, knowledgeable group of people, and the quality of the work and the cleanliness of the car when it comes back is first rate. Good job!

Jeff Rockey

Jun 30, 2016

This dealership offered truly exceptional service to our family. We were there on vacation but only for a few days and they expedited an AC compressor and had it fixed within 1 day so we didnt miss our return trip. A+++

Richard hight

Jun 30, 2016

BMW parts are expensive but service is excellent. David Spang does very well communicating with the customer.

Michael & Veronica

Jun 28, 2016

Daniel was so helpful to find the perfect car for my wife. We were so pleased with the quality of service at your dealership.

Jerome Barbour

Jun 27, 2016

Your service reprsentative was very responsive to my needs.

Len Chabot

Jun 26, 2016

Shopping experience was very pleasant, came in for my free vehicle inspection and purchased a new car. So far I am pleased but it has been less than a week since I picked up my new car.

Don Baxley

Jun 24, 2016

WONDERFUL!!!! JW Brigman (and his sweet wife Marilyn) went far and above to get me the car of my dreams delivered just in time for a wonderful surprise from my husband!

Mike Wyckoff

Jun 20, 2016

Excellent and timely professional service and response to an unexpected maintenance repair that would require the use of a loaner for an extended period of time. Myrtle Beach was able to find me a 2016 loaner to use for the remainder of my vacation that would take me to Florida,Alabama and back to my home in Maryland. The ca provided my needs and prevented major disruptions to my vacation plans. Thanks to Mike Milligan and the service repair team for great assistance and timely support.

Evelyn Cundiff

Jun 19, 2016

I find you dealership surpreb to others I have experienced. All areas are exceptional.

Shan

Jun 19, 2016

I worked with Dick Secret and he was wonderful. He was very patient with me on my search and kept me informed of new trade ins. I would definitely recommend this dealership.

lauren rosrtowsky

Jun 17, 2016

they did a very good job and finish it on time THEY CLEANED THE CAR AND WASH IT.

Stanley Borowski

Jun 14, 2016

Good people to work with. Quality of service was great. I would buy again from this dealership.

Arthur Caswell

Jun 12, 2016

Everyone who we met at the BMW of Myrtle Beach were excellent. It made our buying experience terrific. We were happy we chose them to buy our new car.

Dino Drosas

Jun 11, 2016

I had a problem with the electrical/audio system on my 2012 BMW 740li. The BMW service rep at Myrtle Beach Automotive, David Spang was most helpfull in both explaining what the diagnosis was and the final resolution to correct the problem. I feel he went above and beyond to make my visit a pleasant one. Everything was done in a very professional manner and I would have no problem recommending this dealership to anyone.

Billk

Jun 10, 2016

Very friendly and knowledgeable staff. Service department is top notch. Waiting area is comfortable and immaculate. Free beverages etc. Overall, great run business.

Robert A Copley

Jun 9, 2016

Took the Mercedes in for its first service. I was treated very well, the car was ready when promised and it was washed and looked perfect.

Maria

Jun 7, 2016

Great serviceGreat salesmanGood inventoryHappy with purchase

Carter Elliott

Jun 6, 2016

management and sales staff extremely knowledgeable and easy to deal with. made the deal happen without high pressure

Rick Spradlin

Jun 4, 2016

Excellent care and concern. It seemed I was their only customer and my welfare was paramount.

Benz Girl

Jun 2, 2016

Professional and very prompt service. Kept informed throughout the visit

Barbara

Jun 1, 2016

Nick was very professional and helpful thru process

W & T Mitchell

May 31, 2016

The nice folks at Mercedes-Benz Myrtle Beach helped us buy a car for a secondary home. Great buying process. A++ Jacob was great to work with!!!

Jackie karnes

May 26, 2016

The lady in service (Ashley) was wonderful!! So helpful polite and friendly. She was very knowlegable!! As far I'm concerned the best one in service.

Derek

May 25, 2016

Excellent dealership. Customer service was excellent from the sales person and sales manager.

Elden Annas

May 22, 2016

Great customer service. Employees were friendly and committed to superior service. Dealership was very clean.

Sally McNutt

May 22, 2016

Very Nice Experience. I would definitely recommend this dealership to my friends. Great Job!

Donna Daughtry

May 21, 2016

Offered me a solution to get back to Raleigh with a temporary tire.

WM

May 21, 2016

Great service honest patient great staff . Had emergency service performed did not have appointment and they excepted me immediately. Great environment warm friendly. I wish there was this type of personal service everywhere.

james hetrick

May 20, 2016

this is a very nice facility and was very impressed we will make this our dealership from now on

Ray chambers

May 20, 2016

I was taken care of perfectly even though I did not buy my car there and was from out of State!

Sarah Shore

May 20, 2016

Doug saved the day!! He carefully evaluated my situation and did every thing possible to get the best outcome. He was able to carefully remove the screw that was embedded in the tire and determine that it did not have to be replaced. I was grateful for his honesty and integrity..

Bill

May 19, 2016

Exceptional service through the total process. Exceeded expectations.

Jerry and Kathy Maroney

May 19, 2016

Our overall experience when recently leasing a BMW 535 from the Myrtle Beach BMW dealership was positive. The staff members we met were courteous and friendly and very willing to assist us in all aspects of the purchase process. The BMW Genius team gave valuable assistance to two technologically handi-capped indiduals.Specifically our dealings with Sales Consultant, Mr. J.W. Brigman were extraordinary. Mr. Brigman expended a great deal of time,patience and energy in assisting us through the sales process. He provided us with various levels of detail oriented information, enabling us to make an informed decision. He escorted us on several test drives of vehicles and gave us his undecided attention the entire time we there. Mr. Brigman's individual approach combined with the atmosphere in the dealership resulted in a positive experience.Thank you again

Jonathon Iles

May 19, 2016

It was a wonderful experience from beginning to end. Really liked our salesman.

Sparky Stabile

May 19, 2016

My entire purchasing experience with BMW of Myrtle Beach was exceptional.

Jon

May 17, 2016

All aspects were A+... The customer service, the techs explaining services and charges, super clean facility and keeping stations!

Mr. and Mrs. Sylvia

May 14, 2016

Art, the service advisor was very prompt, helpful, and informative. Our loaner was in great shape and we kept it overnight since we could not come in and pick up the vehicle by 5:30. Good experience.

Doug Roderick

May 11, 2016

Jon, the service advisor provided excellent attention in quickly getting my B servicecoompleted.

Scott Close

May 8, 2016

Visited to buy a used S550. Knowledgable salespeople Tim and Dan assisted me in a great test drive and helped negotiate a great price for both the car and trade in. I ended up not purchasing the vehicle aftee they put a great deal of work into the sale and they were extremely patient and understanding about it so I returned to order a new S550, and was welcomed back with open arms buy Tim, Dan, and the Sales Manager, Steve. The GM, Waylon, and Steve took care in finding a vehicle that fit my exact specifications, worked with me on a excellent price and made the experience of buying a luxury sedan convenient and pleasurable. I would recommend MB Automotive to anyone in the market for a BMW or Mercedes.

Donald Finger

May 7, 2016

This is an exceptional BMW dealer. It is the second BMW I have purchased from them and had nothing but outstanding service.

Georgia O'Connor

May 3, 2016

Loved the experience. Love my sav. Was going to look at a car for my son at ford dealership. Just stopped by to look at BMW X3 and 3 hrs later bought it. Awesome salesman

Wayne

May 3, 2016

Everything was handled very well. The car was even washed.

Howard Nixon

May 2, 2016

Always professional and polite. An excellent service department.

Janice

Apr 30, 2016

Always great service, comfortable waiting areas with free wifi, coffee, cold beverages and snacks.

Rod Secrest

Apr 27, 2016

Dave Spang and the gang always do a super job! Very friendly and very thorough as usual. The facility is top notch.

Winfield F. Esterline

Apr 26, 2016

Very happy with Joe Davis the salesperson, Steve New car sales manager and a great General Manager (congrats on your new position). Took plenty of time with me and liked the concierge part where they explain the workings of the car. Stayed with me for 45 minutes explaining all the options and how they work.Brought the car back 3 days later with question on how to use auto park. Sales manager took plenty of time and drove me around lot to see how it worked.Great place to buy a car. The professional team makes it an experience!And I am hard to please!!

Allen Golec

Apr 25, 2016

The service team at MB Myrtle Beach continues to out shine the other 5 MB dealerships we use.

Inga

Apr 25, 2016

Steve Todd was my salesman - who has moved up to management.I can see why. He was wonderful to deal with and very knowledgeable!It was a pleasure to work with him.I must also say that David in the Service department is great to work with.

Cory wagner

Apr 24, 2016

Art and Amanda were great.told me the problem how much,and repaired my car.i will always send people there for anything because of the customer service.thank you art and Amanda for being so great to deal with and making my experience with you a joy..great people!!! Thank you, Cory wagner

Jeff R

Apr 24, 2016

No surprisesGood time managementPricing as expected

Jim

Apr 24, 2016

The service department helped us out of a jam on a Saturday afternoon 100 miles from our home. Thanks to James and Mike!

Pam

Apr 23, 2016

I was very pleased with friendliness and knowledge of the service and parts department staff.

Happy Owner

Apr 22, 2016

A short and sweet message to say we received the best service ever with none of our time wasted in the dealership.

Tina D

Apr 22, 2016

It is always a pleasure to visit the service dept at my BMW. They are courteous, professional, and are fantastic about keeping you updated on where your car is in the service process. JD was my service manager for my visit. I love the WIFI at the dealership, so I can still work while I wait. Also, fantastic to have snacks, and drinks and nice people. Great experience.

CRS

Apr 21, 2016

Very nice dealership and the waiting room has a huge glass window overlooking the service area where you can see the mechanics working on the cars. It's the cleanest shop I've seen.

David McClain

Apr 19, 2016

Excellent service as always! Always on time and completed as requested.

Mike M

Apr 18, 2016

Literally bought car in under 2 hours, easy process and very pleased with my purchase. Our sales rep, Damien Shaw, is very laid back and good listener. He made the process fun and enjoyable. Highly recommended!!!!

Sharon

Apr 18, 2016

Friendly, helpful , no pressure service! Totally pleased with attention to detail and efficiency.

LM

Apr 13, 2016

Thanks to my service advisor, Alex, for always providing great customer service.

Tanya

Apr 13, 2016

From the moment you walk in the door, from the 5 start Lobby to the exceptional service, you are treated like family!

C

Apr 8, 2016

The air pressure light came on several times in a 2 week period. Each time, I took the car to the dealership and they immediately put air in the tire. The last time it came on the tire was noticeably flatter. I took the car in to be looked at. The service department examined it and found a nail in the tire. They fit me right in and replaced the tire while I waited. The waiting room is comfortable with some nice amenities like snacks, drinks and a tv. The wait was pleasant - just long enough for a cup of coffee and a little reading. My service advisor was James Nunnery and he provided excellent service. I have never been disappointed with the service. Everyone is always polite and prompt.

PC

Apr 8, 2016

Quick straight forward purchase of car. I went to dealership, met with Nick, and left with a car at a very good price. Very honest about what make and model would be best for me.

George and Susan DeLuco

Apr 7, 2016

I liked the service experience for the following reasons:David Spang is an exceptional service professional who treated us with respect and provided thorough and instructive specifics regarding the unique vehicle issue weexperienced. At the conclusion of the service, he sat in the vehicle with us and reviewed the potential cause of the problem, the service provided to eliminate the problem, and the sequential steps we should take if the malfunction recurs duringour thousand mile trip home to New York State.David was thorough about answering our questions, patient, and reasuring regarding the vehicle service intervention. Even though we were strangers from out of state David treated us as a valued customerand took as much time as necessary to make us comfortable and satisfied.All of David's explanations were clear and very instructive in nature. It was evident that his technical and analytical skills are at a high competence level.In conclusion, we have owned four BMW X3 SUV's and he may have provided the best service we have ever received, not only because it was BMW knowledge butalso because of his people skills.

Maria Wade

Apr 6, 2016

Great car dealership and service dept. Will recommend to family and friends.

Chris

Apr 4, 2016

The best!!! The service was great! Repair was complete very quickly! Would definitely go back. Very happy!!

Happiest MercedesOwnerEver

Apr 2, 2016

Went in on a Saturday with a clunking noise every time I went over a bump in the road. They told me they only do routine service on Saturdays. I told them I was out of town on business and ALEX when above and beyond to get the car seen by a master tech. It needed a part they did not keep in stock. I made arrangements for a ride to get to my business meetings and they had my car fixed and ready to send me back on the road to get home on time. They invented the meaning of service!

Margaret Casey Kruger

Apr 1, 2016

Fabulous! JD welcomed me upon arrival and my service was very professional, thorough and helpful! Will now be my one stop for service!

Burt B.

Mar 30, 2016

Mr. Thomas Jackson was an excellent dealer who made an effort to listen to what we were looking for and very patient in helping us sort through the options. The staff was courteous and accommodating. Compared to other car purchases, the experience at Myrtle Beach Automotive was low-pressure, efficient and painless; it was an overall positive experience.

Ed Maier

Mar 28, 2016

I got a quick appointment with a loaner car. My car was repaired properly & returned to me washed, by the end of the day. Exemplary service, Thank You!!

Dennis Pittman

Mar 25, 2016

It has all ways been a pleasure making appointments to have my Mercedes worked on. You can all ways depend on a call to remind you of your appointment.When you arrive at Myrtle Beach Automotive you are greeted at the door of the Service Manager with a smile and the paper work is ready for the mechanic to repair your car. If their is a major problem a courtesy car will be provided for you to use . When your car is ready they will call you and tell you your car is ready.(Good Feature)The General Manager and his assistant are wonderful to work with. They both have personality plus. Don't forget the parts department, if you need some thing extra for your car they will do everything in there power to find it for you ,they all so have personality plus.I request one mechanic to work on my car they make sure I get him. He makes sure my car is keep clean and he makes sure every thing is in good condition.It is a pleasure do business with MYRTLE BEACH AUTOMOTIVE and there Staff.

Harry

Mar 25, 2016

Great experience JD and David are good employees our appointment was as scheduled and service was quick

Martha Rothrock

Mar 24, 2016

Myrtle Beach Automotive and Mercedes Benz of MB has provided excellent service and professional buying experience.

Bob Davidson

Mar 23, 2016

The staff at MB Automotive are the most customer centric group we have had the pleasure to deal with in all of our car purchasing and servicing experiences. They make you want to come back the next day just to enjoy being around them.

Murrell Booth

Mar 20, 2016

Dave Spang makes the service process pleasant & enjoyable.

Erika King

Mar 19, 2016

Had a challenging issue with my engine and they kept the car to make sure they got it fixed correctly. I really appreciate the attention to detail and they gave my car a full detail because they let they had the car too long. Great customer service as always.

Briian

Mar 15, 2016

Grateful experience they truly went the extra mile.

Brian

Mar 13, 2016

Timely appointment, clean facilities and quick service to my satisfaction.

Fred Bergheim

Mar 13, 2016

I have both a BMW & a Mercedes and I always get great service. Sales Mgr. (Waylon Johnson) and Sales Rep., Steve Todd recently worked with me to purchase a new Mercedes. Both were very professional and knowledgeable. Pleasant experience.

John

Mar 13, 2016

I was met and greeted at the door promptly. Dave answered my questions about the service to be preformed. It was a good positive experience.Note: The service experience was good. I cannot say the same about the poor sales experience. We may not buy another vehicle from this dealer.

Larry Longo

Mar 10, 2016

Excellent service,very friendly,great facilities would have like to have gotten a ride to shopping outlets

Rachel Sciarra

Mar 10, 2016

Great service, answered any and all questions that I had.

Mike Sessoms

Mar 9, 2016

I called and was able to get an appointment same day. Customer service and service technician were exceptional. Truly exceptional service all the way around.

Richard

Mar 9, 2016

Very friendly staff, from sales to service to techs.

Liz

Mar 8, 2016

Nick did an excellent job! He went over everything with us & answered all questions!

Rick and Ellen Miller

Mar 8, 2016

Our buying experience with Mr. JW Brigman was both pleasurable and informative. He is such a southern gentleman. We so enjoyed his style and JW took such good care of us, answering our questions, reviewing the car features and technology, and walking us through the purchasing process and paperwork. Your Business Manager, Mr. Matt Verost, who handled our financing on the E350 coupe we had previously purchased and was trading in, did a great job for us again. Matt is just so knowledgeable and professional! And finally, young Mr. BD Banks did a fine job of serving as our "MB Genius." I was his first client, and he was resourceful enough to find out answers for items he could not explain. I appreciated his efforts to help me learn the added features of my GLC 300, particularly the Navigation system.What a terrific experience. Well done gentlemen! Rick & Ellen Miller, Pawleys Island

C and M

Mar 1, 2016

Steve Todd was our client rep. This is the first time and only time that a client rep actually knew their product. A real professional.

Blair Hahn

Feb 25, 2016

these guys are truly the best in the state. I live over 80 miles away from the dealership and drive by another Charleston Mercedes dealer to get there. No comparison. Just bought my 4th car from them. Well worth the drive.

Eric Heverly

Feb 19, 2016

David the service person I work with is truly an exceptional customer service representative who made himself available through telephone and technology which certainly helped me out of a potentially engine seizing situation. He helped me on multiple fronts from changing my home address and taking care of getting my vehicle into the shop and under review in just over an hour (that includes the 17 mile tow to boot). Throughout the rest of the day he kept me informed by text message until repairs were complete he then helped me with transportation to get to the dealership and then walked me through the paperwork and repair showing me exactly what was repaired and explaining what the function of each component is. This was just a wonderful overall experience even above what I have become accustomed to with some 25+ of BMW ownership and many great experiences in the past, this one truly stood out. Fantastic work to the entire team at Myrtle Beach Automotive standing behind David Spang.

Daryl Gaskins

Feb 18, 2016

This was our first time at your dealership. We purchased a car from my fathers carlot and brought it in for an overall inspection. You told us great things about the SUV we didn't know. Educated us on things to remember and how y'all will also be there if we need you. Plus , fixed the minor things that we needed fixed. We felt like we were taken care of and overall just had a great experience. We know we bought a great SUV with a great name and reputation and we know that when its time to get it serviced , y'all will be a pleasure to deal with...Welcome to our family!!The Gaskins

Tom H

Feb 17, 2016

Had to leave town next day to go back to NY. Took care of a coil problem right away, and i made it home on time, and my car ran flawlessly for the 800 mile trip

Scott

Feb 16, 2016

Great prices and amazing service. Thomas was very knowledgable and helped me find the car I was looking for. No pressure to buy or over sell.

Dana

Feb 15, 2016

Steve Todd is a great sales person and was so helpful teaching me all the ends and outs of my new car!

David

Feb 15, 2016

excellent customer service from drop off until I picked my car up. I was informed of prices the procedures being performed and when my car would be ready. They even went out of the way to have my car setting by the office for me when I arrived to pick it up. Very happy with the entire process.

Mrs. May

Feb 10, 2016

I have always received superior service from Myrtle Beach Automotive. I recommend them highly.

TomTeetor

Feb 10, 2016

Had oil leak repaired. Will not know for a while if it was successful.

John Bahadurian

Feb 6, 2016

comfortable experience...the salesman Jacob was no pressure and took the time to explain and show us all the features of the auto....he even brought one to our business so we could see it together and drive it...at delivery we were pressed on time and he has followed up with us and let us know he is there all durning our ownership of this car

Briana Hammond

Feb 4, 2016

It was great! Damien and Robbie were excellent and Josh the GM was amazing at helping me figure out what I could afford

Peter Spence

Feb 3, 2016

Too many people buy a car just like a commodity! They don't think about the commitment the Dealer ownership must make to provide a complete package for the customer. There's the facility and the size of the property to properly represent their product line. This is a dollars and cents commitment to the product but there's so much more to being a dealer and representing a product line beyond the bricks and mortar. There's the tremendous investment in people and the dealer must have the commitment of each person in the dealership to make things work and work well. This dealership makes that commitment everyday because you can see it when you walk in the door and you are greeted with a smile and a kind word. Yup, that's what you expect, right? Well how about the Service Writer or Parts Counterman who just happens to be walking past you and greets you with a smile and asks if they can answer any questions or help you in anyway. That's the difference between working at the Dealership or being a Part of the Dealership........that person, at that moment IS the Dealership and represents EVERY person in the Dealership. Folks, those persons lets me know I made the right choice. I expect the cars to be bright and shiny and I expect the showroom glass to be clean but then what about the shop? What do I care about the shop? All they do out there is make sure my car is properly cared for so that I can expect my automobile to provide me with continued reliable performance!! that's ALL!!!! Myrtle Beach Automotive provides their service technician with a clean, bright, comfortable and completely well equipped shop to address and attend to all necessary repairs required to assure continued reliable and safe performacne of their customer's vehicle. And, you can be assured the Management expects ALL shop personnel maintain their work area in a commensurate manner. My impression, I believe there are Service Techs waiting for an opportunity to earn a service bay of their own at this dealership. Although I have not seen the Parts Department, I'm confident it also measures up and is proud ingredient to the "Total Package" provided to every customer who visits Myrtle Beach Automotive.Peter Spence

Augie Simoncini

Feb 2, 2016

I recently purchased a used BMW from a private party. I stopped in to BMW of Myrtle Beach on Saturday to find out if the car needed servicing. I spoke to Matt who informed me that the vehicle needed a yearly oil change and service check. Matt gave me an appointment for Monday at 9:00 am which was perfect for me. On Monday, I returned to have the oil changed and the car serviced. Everything went smoothly and timely. Really ecstatic with the overall experience. Thank you Matt and BMW of Myrtle Beach. See you guys next year!!!

Bea Rodenbaugh

Jan 31, 2016

Took me to days to contact someone to make the appointment. But after that, everything was fine.

Lee Ann Grainger

Jan 31, 2016

Damien was a pleasure and he made the buying experience a pleasure. He responded rapidly to our needs and requests. I don't think you can get a better salesman than him. He different was 10 out of 10 for us!

JPL

Jan 30, 2016

Hit pothole and ruined 2 front tires. Service manager gave me a loaner and found me the "hard to find" tires.

Michele M.

Jan 29, 2016

I was saddened George left to pursue other interests. However Jon treated me well. He kept me informed of my car's progress. The computer went down so he had me shuttled to work. My drivers (Carlos and Ron) to and from work were very polite. Well ran service department.

Bruce B

Jan 26, 2016

total experience was positive. All employees well trained and well mannered. People have a choice where they spend their money, and this experience is one that we will share with many others. Very good!

Sheldon Thomas

Jan 9, 2016

David Spang! You the man! There's nothing like doing business with someone that you trust. I know when I bring my vehicle in for service, I will get the best advice. David has always made my service experience a great one.

Deborah

Jan 8, 2016

They did not have the car that I wanted in stock, but were able to locate one and get it here in a few days. Everything went very smoothly and quickly on the day of the sale. The staff were very friendly. Absolutely nothing to complain about.

Liz Sliker

Jan 7, 2016

Fabulous dealership. Always clean, everyone is professional and knowledgeable. We have bought multiple cars and always have the serviced here too. Never disappointed.

Marcia S. Dunn

Jan 7, 2016

So sorry to find out that George Ana is no longer with the dealership. Felt his absence as soon as I walked into the service department. I think Alex Roach understood how well George Ana took care of all of his customers and certainly did go out of his way in helping to fill that void. I did enjoy working with Alex and was impressed with his abilities.

Scott

Jan 7, 2016

I purchased a 2013 335i CPO and the whole process was pleasant and strtightforward with no pressure or sleazy sales tactics. I bought it online seeing it for the first time when I drove out to Myrtle Beach. Price was great, car was mint condition as promised and they were very generous on the trade allowance offering $1500-$2000 more than 2 other dealers. Would rate 5 stars but my first contact was with Damian who was not helpful at all and made me start looking elsewhere. After seeing the car still available I was fortunate enought to talk with Jacob who was truly a pleasure to deal with. Even the Finance guy (can't recall his name) was great and got me a much better rate through BMW then what BoA had offered me. So great price on the car, more than expected for my trade and a lower payment than I planned on adds up to an awesome experience. I've owned over 65 cars so I"m very familiar with the process and this was a nice surprise.

Harold Eldred

Jan 3, 2016

J. W. BRIGMAN is an asset to your organization. We have always been treated very well in our dealings with him. As far as the automobile goes, what can be said, it's a Mercedes.

I don't want my name used

Jan 1, 2016

Your Service Mgr Art was a pleasure to do business with. I found him to be very customer oriented and as a business owner my self I appreciate that. It is becoming harder to find but not at Mercedes of Myrtle bEach

Boris Gabriel Sylvia Sr.

Dec 31, 2015

We were met by Alex Roach the service advisor who immediately made us feel comfortable and at home with the service dept. He then introduced us to Cody Fielding a sales consultant that took us through the process of choosing a Mercedes vehicle or a BMW. Both Mr. Roach and Mr. Fielding were most helpful, kind, patient, and considerate to our needs for a vehicle. Mr. Fielding even volunteer to buy us lunch since we arrived at that time and had not eaten. Mr. Roach was very mature for a young man and his knowledge of the dealership and the vehicle we purchase was impressive. Mr. Fielding also possessed great knowledge and took his time making sure my wife was comfortable with our choice. Never once did we feel pressured in any way and quite the contrary they took a very deliberate path in helping us.We are extremely happy to have chose our next vehicle to be a Mercedes and happy to see that gentlemen like Mr. Roach and Mr. Fielding work at this dealership. We will strongly recommend this dealership to all of our friends!

james alexander

Dec 31, 2015

As always excellent service and high quality staff

Rick

Dec 25, 2015

The outstanding service department is overshadowed by the poor buying process at this dealership. The first vehicle I purchased there was during the recession and there was nothing that they wouldn't do to enhance the sale and satisfy me, the customer. This included trading out tires for a preferred brand as well as selling the car to me at a reasonably discounted price. Now that good times have returned, at least to the extent that there are many more buyers, the dealership now requires a pricey "documents" service fee over and above the negotiated price (which is no longer significantly discounted) for the customer to have the privilege of buying a car from them. This offended me, as well as two friends who ended up buying their BMW's at a dealership more than 70 miles away.

Kevin

Dec 24, 2015

Great experience from sales to management to the finance department. All around enjoyable while buying my new car.

fjf

Dec 22, 2015

New to this area and very happy to find out that Myrtle Beach BMW offers quick and friendly service.

Charles Rowell

Dec 18, 2015

Jacob Vinson is the sales rep that I dealt with for the second time in 2 years. He was knowledgable and professional. I am very pleased with Jacob and the dealership.

Sandy StClair

Dec 18, 2015

Would like to thank Mike Mulligan and Alex my new service advisor for their great attention to detail and service

col (Ret) john lenk

Dec 17, 2015

great service. I always enjoy my BMW experience ,............................the service professionals always do a great job with my vehicle.......

Frank Silvestri

Dec 17, 2015

Nick Michaels is our sales person. He took good care of us and made the process once again very easy. Will always come back to Myrtle Beach Automotives.

H. Spaulding

Dec 17, 2015

In for 20,000 service. They actually put a new battery in the car key.

Anonymous

Dec 16, 2015

Jon's help was fantastic in every way. Courteous, kind, friendly, prompt, exact.

Josh Damon

Dec 16, 2015

Great service End to End and a special shoutout to Alex!!!He was simply superb in every way !!!Thanks Alex.Josh Damon

Kelvin

Dec 16, 2015

They took car of my car and had it back to me fast.

Octavius willis

Dec 16, 2015

Very good overall service. The facility was very clean and beneficial while I waited for my service to be completed. I would highly recommend this facility to my friends and family.

Coleman gilleland

Dec 15, 2015

The best, car imtermittently would not start, twice stopped while running, theae guys (tech amd svc rep) tops at analyzing and figuring out problem without replacing every part on the car to troubleshoot a complex problem.

Julie Herndon

Dec 15, 2015

They always take such great care of me and would recommend them to everyone!!!

Ron Johnston

Dec 13, 2015

Jacob has stayed with us throughout the entire process and must say the Mercedes experience has been a new one for us. Truly exceptional !

Doug Roderick

Dec 9, 2015

Regular service maintenance was performed quickly and professionally.

John Simpson

Dec 9, 2015

I had problems, they did every thing I ask, I got an appointment very quickly and they took me to the mall while repairs were being made

Lori Smith

Dec 7, 2015

Everyone was very attentive. Matt was great and the repair well done. Thank you for great service. L. Smith

Melissa Allen

Dec 7, 2015

The overall experience was great. The staff was very friendly and informative of what was being done to my car and kept me updated as I waited. I don't think a single employee passed by me without asking if I was doing okay and if they could help me with anything. A very pleasant experience.

Connie

Dec 4, 2015

We recently purchased a 2016 Mercedes from Myrtle Beach Automotive and were veryimpressed with the salesman. He was very knowledgible and answered all our questions in avery polite manner. This was truly a "no hassle" buying experience.

Betsy

Dec 3, 2015

So easy to work with-great service! Only problem is I called week before to schedule and they gave me someone's VM, I think it was Alex??? Anyway, never received a call back so I called again. Other than that, all was great!

Tim

Dec 1, 2015

I appreciated that they told me everything that was wrong and prioritized the important urgent items as I am retired and on a limited budget and could not afford all the items.

Mike N.

Nov 27, 2015

Outstanding dealership. I was more than impressed with my sales agent. He was very pleasant, manners above reproach and a really true gentleman. He kept me informed through the entire process from start to finish.

Al Ellis

Nov 26, 2015

Great maintenance experience, keep up the excellent work!

Dee Fowler

Nov 24, 2015

I left with a problem I did not have when I came in

SHARON CLENDENIN

Nov 24, 2015

QUTSANDING OVERALL PROCESS, WE WERE IN AN OUT WITH A RESONABLE DEAL AND IN A PROMPT TIME, AROUND ONE HOUR. SALEMAN WAS VERY PROACTIVE AND HELPFUL. FINANCE PROCESS ONLY TOOK MINUTES. WE WERE HAPPY AND NOT WORN OUT WHEN WE LEFT WITH OUR NEW CAR.

Jeff J.

Nov 23, 2015

Great Dealership and service center! Very comparable pricing and service was done in a timely fashion. They took great care of my vehicle!

Nancy

Nov 22, 2015

Great service Department, especially enjoy working with David.

Author

Nov 21, 2015

Found out that there was a Major Recall on my car by accident.The dealer took my car for repairs and gave me a courtesy car to drive.Repairs were completed after a few days.

milton darr

Nov 21, 2015

The service was performed as agreed in a timely manner

Paul G. Kuehn

Nov 21, 2015

Service writer David was very attentive and cordial. I was extremely pleased with his service and concerns.

Harry Molloy

Nov 19, 2015

As always Service is the best quality of bringing my BMW into the dealership. David does a wonderful job of personalizing the experience, making me feel comfortable and demonstrates an ability to ensure the service provided meets and exceeds expectations. They do a great job of explaining the diagnosis and recommendations for repair without putting any pressure on the customer which is a great quality. The car wash is a nice bonus to see at the end of the visit.

Karen Guiffre

Nov 19, 2015

You are, absolutely, the best car dealership I have ever dealt with. Of course, I would recommend you to anyone and everyone.

John Goryance

Nov 17, 2015

Professional, knowledgeable, careful with my car. I liked the manner in which customer representative handled the issue and followed up with me on the process.

SER

Nov 17, 2015

I arrived a little early band was met by the service manager. they were able to take my car in right away and complete the service ahead of schedule. very professional and courteous.

T Anderson

Nov 17, 2015

Will returned, for next service. . An might purchase my next car, from.. Everyone was very friendly and kind. Thanks MOMB..

Eleanor B. Lane

Nov 14, 2015

From the time an appointment was made until the service was done on my car, everyone I saw at the Dealership were extremely friendly and helpful. Great group of employees.

Brandie Beddow

Nov 13, 2015

Steve todd is awesome and treated me great. Very good deal and didn't feel pressured into the buy. Waylon was also great with making everything easy, understanding and not having to sit for hours with normal back an forth paperwork an hassels like I've dealt with in the past with any dealership. I highly recommend Myrtle Beach automotive dealership to everyone.

Helen Barnett

Nov 13, 2015

I just stopped by to "look" at cars but was immediately taken with the appearance of the Mercedes E350. Thank you Thomas Jackson for your time and patience in showing us the 2016 models and also all features of the 2015 model we purchased that day, truly liked the colors & features and am very happy we bought it!!!!

Katherine Linder

Nov 13, 2015

First trip back for service since purchase. Friendly, Fast getting in, Found and repaired an issue with my window control I had even forgotten to mention and repaired it. So obviously went over my car to every detail. Very helpful with some of my questions since I hadn't taken the time for a complete "siminar" when purchased. Thank you all from AM to PM staff. Happy Customer

Kelly Flynn

Nov 13, 2015

I will never buy anything but a Mercedes from now on and only from MB Automotive. They exemplify class to the highest degree and their entire team is always more than willing to ensure the customer is well taken care of. Alex Roach is a prime example, he will go above and beyond to get the job done...he has saved me numerous times- he is a handsome doll!

Jo

Nov 10, 2015

Came into dealership to look at elite certified pre- owned car.Left with a deal for the car. Extremely professional and courteous staff.

Sandra holland

Nov 7, 2015

Waylon, Robby and Thomas were awesome!!! They are great to talk and deal with. I will always come back to them. Thanks guys!!!

Gus

Nov 6, 2015

Service rep and tech advised additional repairs and maintenance which increased cost but were needed. Expect to keep SLK indefinitely.

B.R.

Nov 5, 2015

Had a/c replaced. Entire process was seamless and professional. Thanks guys

Robin White

Nov 4, 2015

Took my ML350 for service A.George is outstanding. Service exceeded expectations.

Ashleigh Yarborough

Nov 3, 2015

I had the best experience at Myrtle Beach Automotive! Damien Shaw is who I dealt with, and was a pleasure to work with. It was truly the best car buying experience I have had!

Richard Cronin

Nov 3, 2015

very happy with the dealership everything went very smoothly, not a problem, great service and experience

Cindy Brookman

Nov 2, 2015

I could not have had a better experience buying a new car. Cody Fielding was my sales person and he was wonderful.

Carleton J F uhs

Nov 1, 2015

No aggressive sales people which makes buying a pleasure.

Robert Fallon

Nov 1, 2015

I wa reccomended by a friend who pirchased a BMW from Robby. I was very impressed with him from the first few moments I was with him. He was very friendly and personal and professional at the same time. I never felt any pressure from him or the finance mgr Matt.

Jody & Debra Sutton

Oct 30, 2015

Steve our salesperson made everything go as smooth as I have ever seen the car buying process done.

Steve Long

Oct 30, 2015

I was narrowing my search down to a Mercedes or BMW capable of towing my camper and Damien answered all my questions fast while finding one for me in Mississippi. I have been called a critical perfectionist but this dealer is awesome. I have dealt with many local dealers and after my first purchase there, this one I plan to revisit when the need arrives.

David Chitwood

Oct 29, 2015

had a great experience... :) fixed our tire without any extra costs, changed our oil, replaced windshield wipers, cleaned up the car... :) like always, a great experience :)

Lanell W Ramsey

Oct 29, 2015

Outstanding service, staff technicians exceptionally knowledgeable and efficient. My experience with this dealership continues to exceed my expectations. I would never consider purchasing a vehicle anywhere else.The GLA250 purchased in October 2015 has proven to be an exceptional vehicle. Mercedes-Benz is definitely meeting the challenge of "the best or nothing." Proud to be part of the MB family,

JEAN-JACQUES FREMEAUX

Oct 28, 2015

Hivery good service.time has been respected for revision AAlso they changed one plastic part under warranty and they have respected the time scheduled for that.congratulations

Michael Brindle

Oct 27, 2015

Dropped my car off for the Service B and couldn't have been happier with how I was treated. I will take my car there any time I need something and will be purchasing my next vehicle with Mercedes of Myrtle Beach, no question!

Katie Ulam

Oct 22, 2015

The staff here is excellent. They really do a wonderful job and I would highly recommend anyone to them. I have had a great experience overall and am very pleased!

Lee Peters

Oct 22, 2015

Sales rep worked closely with me to find second car that met my objectives including price.

R. Wayne Underhill

Oct 21, 2015

Appointment for 11am to test drive a 528i. Explanation of BMW 5 series from sales consultant impressive enough plus test drive and painless price neg. we left that afternoon with the new BMW.Follow up from dealership is very impressive.

Josie Staebler

Oct 19, 2015

Very easy to find and a very welcoming feeling. Easy and efficient process that was completed successfully.

Cindi

Oct 17, 2015

I brought my car in because of an airbag recall. When it was brought out to me it was washed and they even cleaned the inside !!!!! I did not expect that, what a great surprise.

Eric Pavelko

Oct 15, 2015

I've done business with Damien Shaw 3 times and every experience is amazing. Matt Vros in financial services makes everything simple and easy.

Fady Bassily

Oct 15, 2015

Leasing process for my new 2015 BMW750LI was easy and straight forward. The sales person was pleasant and professional. There was also good car selection available meeting our requirements. This dealer have also excellent service department.

Thomas London

Oct 3, 2015

This dealership's service is exceptional. The facility is impressive, beautiful and, organized. The Service Manager, Art always listens closely, is experienced, professional and, provides quality service. I have been a customer of this dealership for around eight years and purchased multiple vehicles because of the sales person, Dick Seacrest and Service Manager, Art. I would recommend the dealership based on trust developed over time. I also plan to purchase another vehicle in the near future and hope to remain a dedicated customer for years to come.

chuck signore

Oct 1, 2015

Steve Todd and the service personnel at BMW of Myrtle Beach are outstanding !

Harry S

Oct 1, 2015

We had our car serviced recently and the staff and facilities were exceptional

Jules

Oct 1, 2015

I know I will receive the best care and quality service every time.

Faye Morford

Sep 30, 2015

I was just a "walk-in". I needed a headlight replaced. George was able to fit me in without any problem. The wait was about an hour. I purchased my car there in 2009. Maybe that helped. The new showroom and overall facility is really nice. They were still on 501 when I purchased the car.

Jennifer Crawford

Sep 30, 2015

Damien was fantastic. Very professional and great to work with.

Carrie H.

Sep 20, 2015

Everything was very smooth. Great customer service and accommodations. Rob was our Sales Representative.

Don & Judy Reedy

Sep 12, 2015

I have had my 2012 535i serviced by the dealership for several years. The service has always exceeded my expectations. My wife wanted to take a look at one of the X Series cars, so we stopped by. After looking at some on the lot we came inside and was greeted by Steve Todd. He did an excellent job in explaining the cars to my wife. Steve showed us an X6 that was on the showroom floor. I really didn't need to trade but after Steve's presentation and a test drive, we bought the X6. Dealing with Steve was enjoyable. He made the experience very pleasant, no hard sell stuff. We got the trade difference we wanted and took the car home in a couple hours. We were introduced to the service reps and everyone was great. We have always been impressed with the dealership, very clean and inviting. As with our other BMW our new X6 will always come back for service. On a scale of 1-10, we give a 10,

Bill J.

Sep 4, 2015

My first Benz service since moving south. Everything from the facility layout to service received was first rate. I especially liked the waiting lounge where one has a view into the garage area and can see all cars being worked on. An exceptionally clean facility. One can readily see where any employee would be proud to work there. Also, after being washed and vacuumed my car looked better to go then when I brought it in.

Claudio & Roe

Aug 30, 2015

Excellent & professional service from the moment we pulled into the service area. We were out of town & and had sensor problems. Thankfully Bellamy Law Firm suggested your facility. Everything was taken care of & we were able to drive the 12 hr. ride home the following day. Thank you for the quick service. When we make our permanent move ... you definitely we being seeing us.

Ken from NJ

Aug 28, 2015

My vehicle failed me on I-95 in NC and roadside assistance had myself and the vehicle taken to Myrtle Beach Mercedes. I was contacted immediately by George and he made sure I was going to get the service I normally expect from Mercedes. Coming from NJ, I was not surprised to find out that I was treated like I was a local customer. The facility was clean, people were pleasant and the service was top notch. Thank you Mercedes of Myrtle Beach for making me feel at home!

Susan Spillman

Aug 21, 2015

I have always liked Myrtle Beach Automotive, My car is serviced within one to two hours and it comes back CLEAN. There are no greasy fingerprints inside or outside. It is vacuumed and washed. I appreciate that. I had to go somewhere else only once and will NEVER do that again. The people are polite and they do their job. I feel confident that my car will run smoothly and I don't have to worry. I got stuck one time and called the emergency number and MB Automotive was there to help me within 30 minutes. They are truly the good guys. George is my service advisor and he always takes care of my car. He also recognized me and calls me by name even if I see him at a place other than the dealership. Thanks MB Automotive

Elroy Seegars

Aug 10, 2015

My car was originally services in Raleigh, NC. This goes to show you that two locations can work together for the same Company for the benefit for its customer. This was service at its best. My car was serviced in Raleigh, NC before my day trip to Myrtle Beach, SC. On the way back from the beach the car coolant light came on and needed immediate attention. Well, we had to get the car towed by Mercedes and then get a rental to get home to Raleigh, NC. This service was awesome. Not only did they work out payment, they arranged for my car to be picked up from SC and then delivered back to NC. To add to that, they paid for the car rental too. I am extremely pleased with the young man in SC and also Chuck Scott in Raleigh, NC. Chuck kept me informed daily as to the status of my car. When you buy a Mercedes, you just don't buy a car, you buy superior service too.!!! Thanks to all involved from NC to SC.

Sarah R

Aug 8, 2015

i was dreading thought of buying a new car due to the reputation car sales personnel have. How pleasantly surprised I was when i stopped at Myrtle Beach Automotive! Not only was the car buying experience a pleasant one but I truly felt my sales person (Robby Pihota) went the extra mile to ensure i was satisfied with the process every step of the way. Due to the great customer service my brothers friend bought a car here too!

Mgang

Aug 6, 2015

Approximately 2 year ago I had bought a used GL450 Mercedes from another dealership (by mistake) ..the vehicle had some issues so I had taken it to Myrtle Beach Automotive's Service Department. I was very impressed with the customer service I received so I wanted to give these guys a shot when it came to buying my next vehicle. Fast forward to last Monday and I find myself purchasing a new car from Jacob and Waylon. The entire experience was exceptional and I look forward to buying from this crew again.

JMercer

Aug 5, 2015

I had a bent rim and two flat tires, two very young tired and upset children, husband just left on an emergency work trip, and me alone on a family vacation to deal with this. I called and warned them I was limping my car in and they said they would be waiting for me. They greeted me as soon as I got there. Helped calm my kids and offered them snack and drinks and a place to play. David Spang kept me calm and kept me in the loop at every stage as he worked quickly to resolve my issues. I was given a wonderful loaner car and through the days it took them to fix and order parts they called and informed me of the status. David was out when I picked up the car but Matt Taylor was there and stepped right in to help!!! Both were so kind and easy to deal with in what I would call a horrible situation! Thanks Davis and Matt my family really appreciates everything you did!!!

Lou

Jul 31, 2015

Best experience I hav ever had dealing with a service department.

KMC2

Jul 28, 2015

I found my Sales Consultant, Thomas Jackson, to be very helpful. He went out of his way to make the process as easy as possible for me. I am enjoying my new (used) car very much.

Jen

Jul 22, 2015

Excellent service! I've never had a car buying experience go so well. John is wonderful to work with!

Katie

Jul 22, 2015

Thank you to BMW of Myrtle Beach and especially Thomas Jackson for making my buying experience so smooth and enjoyable! Love my new car so much! I would recommend them to anyone! Thanks again!

Rick Reed

Jul 16, 2015

Steve Todd made this task of just "buying a car" a true transportation opportunity. His knowledge of the product and his unique ability to assist me in selecting the vehicle I purchased based on need, want and affordability turned the normal process of buying a car into an enjoyable experience. I will continue to lend my business to Myrtle Beach BMW, Mercedes.

Milt and Annie

Jul 10, 2015

Car buying is never a lot of fun, but J. W. Brigman made our experience enjoyable. He is courteous, pleasant, knowledgeable, and helpful to the inth degree.

Drew & Debbie

Jul 6, 2015

Fast, prompt and efficient repair of my wife's Mercedes last week. Also bought a new BNMW SUV last week from our salesperson Cody, who was more than terrific - great personality, knowledgeable and very helpful. Would definitely recommend!

jimmy b.

Jul 4, 2015

I had a small plastic part on the convertible shelf break at base of the screw area. My car was one month out of warranty. This dealership could have pushed my case with BMW, but they did not. The small part could not have been more than five dollars, but BMW makes you buy the entire unit which was 300.00. The dealership installed the unit without letting me know the cost of this unit. I could have fixed this part myself If had know the cost. After waiting 11/2 hours for the car to be fixed, I just accepted the repair. I think both BMW and the dealership should be ashamed. This dealership has been great to work with in the past, but they fell down in this case.

Bob & Sue

Jun 26, 2015

We had a great experience with our sales person, Nick Michaels. We made an Internet inquiry and he responded answering all of our questions promptly. We made an appt to drive the car and to have our trade appraised. The next day we picked up the new car. Nick explained everything and we were very pleased.

Jim R.

Jun 25, 2015

Service at Myrtle Beach Mercedes Benz was excellent. Only downside, I believe they are expensive.

Barbara

Jun 18, 2015

It's never easy to give up your car to service, but the BMW team at Myrtle Beach BMW, Mercedes Benz absolutely goes above and beyond to ensure that customers know that their vehicle is in good, caring hands. BMW Service Representatives Matt and Dave are always very gracious and professional as are all of the guys who assisted us. From the time that we pulled into the service area to the time that we pulled out of the lot, we felt like sincere consideration and care was being given to us and our vehicle. I would highly recommend this dealer as having the Highest Quality of Service!

Walz family

Jun 17, 2015

We are repeat customers, phenomenal buying experience, customer service and care....can't go wrong!

Cody

Jun 12, 2015

This was my second time having my Mercedes E320 serviced with these guys and I couldn't have asked for a better experience. There Proffesional, Honest, and to the Point. Id like to give a shout out to "George" he was exceptional with handling my mercedes service and even ended up helping me out, so thanks George and Mercedes of Myrtle beach I will for sure be a returning customer. All in all these guys are 5 stars if your looking for exceptional service on your Mercedes or BMW. And there hourly rate is even cheaper then most on the entire East Coast.

JA SC

Jun 12, 2015

I was having issues with my 2013 E350's rough shifting, and had read some unhappy Mercedes owners preaching gloom and doom with the 7 speed transmission. Honestly, I was expecting the worst before I took it in. I'm happy to say, that after taking it to Mercedes Bentz of Myrtle Beach, the service center simply reprogrammed the cars computer setting and it been operating flawlessly.

Sue & Don

Jun 5, 2015

The service Department ( especially George) and Mike the service manager are exceptional. They not only make you feel that you are in good hands, but when there is a problem they are right there to make sure it is taken care of properly. This is a wonderful company to do business with. I recommend it highly.

Zeek

Jun 2, 2015

This was our second purchase at this location and could not have been better. Everyone very professional without any pressure to purchase. We test drove four vehicles to purchase the best suited vehicle. We had difficulty deciding on which vehicle so Wayland had Robbie pull the top 2 vehicles and again we tested vehicles. We were at dealership for 3 hours and it felt like 15 minutes because we did not feel pushed nor did we look for a door to leave. We came back because of previous experience almost 3 years ago. We will continue to purchase vehicles at this location for many years to come.

Bob T.

May 22, 2015

Just purchased a new 2016 Mazda 6 GT from Beach. Our salesman Jim Cole was extremely helpful from the test drive to the actual purchase. His knowledge of the Mazda product line was quite extensive. The team keep the purchase experience simple and quick. Thanks.

lorraine

May 22, 2015

Outstanding ,everyone was so helpful.The service area was very knowledgeable,I completely trusted their experience and advice.I will definitely tell everyone what a great experience I had.There is no other dealership that treats their customers as if they are guests in their home.Thank you again

Kelli and Gary Wadsten

May 6, 2015

My husband and I had already decided on a BMW based on past experience, but if we had any doubts, they were completely gone by the time the paperwork was completed. From our salesman and new friend, Cody, who was professional, thorough, enjoyable and someone we connected with right away, to Matt, who went over all aspects of the money matters in a clear way, to JayR who taught me the basics before I drove off the lot, to the quick intro the service department, we know that we could never go wrong buying a vehicle from MB Automotive. It is unusual to walk into a car dealership and it feel like you're at "home" with friends, but that sums up how they made us feel. Great job everyone!!

Lorraine

May 5, 2015

Everyone at this dealer was OUTSTANDING in customer service and professionalism!

SR

May 5, 2015

It was a nice experience! Very professional, I left the dealership feeling good about the car I purchased and the overall service I received.

60th Birthday

May 4, 2015

JW and Jacob were great representatives of the dealership and were able to get the car we wanted for my mothers 60th birthday surprise. The purchasing experience was quick and painless.

Terry M.

May 1, 2015

Last week I had the pleasure of buying a new Mercedes from Josh Bauer. Many times buying a new car is a long, time consuming and stressfull process; however, Josh and Cody made this an easy 40 minute, fun and relaxing purchase. I have purchased hundreds of cars in my life and over 30 Mercedes, I think this is #32. I will remember this as right at the top of the most positive buying experiences I can remember. I'm sold on these two young men and this dealership and look forward to my next purchase there. I would tell all my friends to give these guys a try...they won't be sorry.Thank you!!

Jlust

Apr 28, 2015

The GM Mr. Bauer, made me feel welcomed from the moment I dropped my car off for a service. They serviced my car in a very timely fashion and even gave it a complimentary detail!

Mark Passaro

Apr 25, 2015

The entire Staff at BMW of Myrtle Beach are the best around to do business with, they have a premium product and provide the best educated and trained associates you will find during your car buying experience. The facility is extremely well maintained and sets to right atmosphere and expectations for a high end purchase decision.

STLOOYGuy

Apr 24, 2015

I recently hit a large pothole on Kings River Road in Pawleys Island, South Carolina, with my Mercedes 550 SL. The left front tire had to be replaced. The left front and left rear wheels were bent and the car had to have 4 wheel re-alignment. Mercedes paid to have the car towed 30 miles to Mercedes-Benz, Myrtle Beach. I have nothing but good things to say about my experience there and the service representative, Mr. Art Cappola. Art arranged for a loaner car, a brand new C Class sport model. My car was delivered back two days later in pristine shape with a new tire, straightened wheels, correct alignment, and a fresh wash/detail job--even spray glossed the tires. The car tracks and drives beautifully. Art Coppola gets the highest possible marks. Friendly and professionally efficient. Even handled interface with the cashier by walking the credit card back and returning receipt after thoroughly reviewing of the bill with the customer. This sort of service makes one proud to own a Mercedes Benz! P.S. The coffee and snack bars were an appreciated nicety.

Lauren K

Apr 21, 2015

Everybody was so generous and helpful. There was hardly no wait time and they were very quick with everything. My mechanic went over every detail that was wrong with my car, to help me understand what was wrong. Absolutely phenomenal experience, I was offered snacks, sods, coffee while waiting and it was very nice.

Mrs. Mo

Apr 21, 2015

Always a wonderful experience. My Service Adviser George Ama was great as usual. Work was completed in a timely fashion

H.B Brodie

Apr 20, 2015

Very pleased with this dealership; exceptionally pleased with the service dept. Mike and his team really are very knowledgeable and professional in all aspects. I enjoy doing business with them.

Karen Guiffre, Happy Customer

Apr 18, 2015

A couple of weeks ago, I went to Myrtle Beach Automotive and purchased a 2014 BMW. The experience was an absolute delight. The salespeople are friendly, the facility is spotless; I really felt at home. I hope my purchase lasts a while; however, if I need another vehicle in the future, I would come back to this dealer in a heart beat. Professional, courteous, knowledgeable and kind. The best I have ever been to in 36 years of driving.

KellyFromMB

Apr 17, 2015

Took my clk320 in for a $400 repair to replace the "dogbone" piece that was keeping my steering wheel from moving up and down. When it came back to me, the steering wheel vibrated wildly upon hitting any bumps in the road. Took it back again and they told me it was fine and I said NO, it isn't fine. They finally tightened something else and it made it better (for a while). It is now doing the same thing months later and getting worse by the day. Took it back again a few weeks ago and they kept it for 2 days and never called me to say anything. When I finally called them back on Saturday telling them I needed the car to get to work on Monday, they said they couldn't find anything causing the vibration but could feel it themselves too and said it might be the age of the car. I know one thing - it was 100% fine when I took it in and is now thoroughly screwed up and I am so angry that they have done this to my nice car. Going to take it back again and tell them to fix it and let me know when it is ready.

Carmine, Mercedes passion

Apr 10, 2015

Recently brought my Mercedes in for warranty repair. The entire process was from greeting to pick up was handled in an efficient, professional manner. Art,in the service dept was very attentive in handling my vehicle. Mike, the service manager at Myrtle Beach Mercedes went above and beyond my expectations in handling an additional issue to my complete satisfaction. I purchased my 2014 slk250 from Myrtle Beach Mercedes and that process, handled by Jacob my salesman, was an equally pleasant experience.

Sam Konrad

Apr 8, 2015

I have nothing but praise for the Myrtle Beach sales and service departments. Thanks to all for your assistance and especially thanks to Ramono for taking the time to walk me through questions I had regarding the car. You guys are the best and it is a pleasure to do business with you. Looking forward to purchasing a new X5 down the road. Sam

Jennifer

Apr 7, 2015

Best customer service I have ever had!!! I just leased my third Vehicle from them and I can't imagine going anywhere else. All of my needs are met and I always feel taken care of!! I would strongly recommend you visiting for yourself to see the difference:)

MyrtleBeachJason

Apr 1, 2015

Purchased my 2012 535i certified back in October 2014. Worked with Steve through the sales process. Was very thorough and staff was just a pleasure to deal with. Building was well kept, bright, clean, and inviting IMO. Unfortunately the tires we a little bit too worn, so I decided to replace the tires, have the vehicle balanced etc end of march 2015... Come to find out there was a slight bend in the inner lip of one of the Rims. My sales person was there that day and truly went to bat for me. Just above and beyond what I would have expected. As did the service department. TRULY TOP NOTCH GUYS! They actually had another rim that matched from another vehicle that had purchased new rims and swap it out for me without a bill. While they were doing the service they also noticed the sensors for the tire was bad and actually went ahead and did that work also so I would not have to come back another day. The ole saying goes you gets what you pays for, and this saying applies with this BMW dealership. They showed me they valued my business, not just the initial sale. I will remember when my next vehicle needs to be replaced. HIGHLY recommended. Thanks Guys

Nancy Roloff

Apr 1, 2015

Had a blowout near the dealership. Came in after the service dept was closed and staff just leaving. Dave Spang stayed and told me he could get me in first thing in the morning. Had tire coverage so blowout tire was covered minus a small deductible. Needed 3 other tires due to wear. Gave me all options and answered many questions I had. Very responsive, friendly and accommodating. Got me a car to use while mine was in shop. Even had courtesy car pick me up at home. Great dealership, clean and fantastic customer service.

BobS

Mar 25, 2015

Had to have car towed to have a tire fixed after a flat and an inability of road service (MBrace) to inflate the "spare". Service manager called early and had tire replaced with no issues. Initially they were uncertain if they had the tire in inventory. Would have thought all dealers would have all required tires (at least one) in inventory or a source of supply immediately available. I was surprised at the opening hours 8-6, which made contact difficult.

Dr. Sook Choi

Mar 19, 2015

Jacob is one of the best dealer my husband and I have ever came across over the years. We wanted you to know that we are very happy with the speed and kind, courteous response he took care of us when our E350W 2014 was on recall from the MB company.

Shore

Mar 19, 2015

Once again, I received fabulous service at Myrtle Beach Automotive. Immediately accommodated my schedule request, communicated consistently on cost and timeline of repair, professional, and a very clean car when I picked it up. Great snacks and water, too:)

Kevin P

Mar 18, 2015

We purchased our new Mercedes Benz about 6 months ago with a streamlined, flawless experience from start to finish. Every employee we came in contact with from our sales consultant to the GM and finance manager was knowledgeable and courteous. To my surprise when I took the vehicle in for the first service I was greeted by the same professionalism in the service dept. AND my sales rep Jacob who happened to be walking by with his lunch stopped to shake my hand (remembered my name) and ask how the vehicle has been for me. This is not your typical car dealership. I almost look forward to the next vehicle purchase!

Rich Marlow

Mar 18, 2015

We have purchased two new Mercedes with Myrtle Beach Mercedes since 2012 and each time, our experiences have been incredible. Our sales adviser Nick assisted us both times. He goes far above the usual sales advisers we have dealt with over the years in both knowledge of the vehicles, always explaining exactly what every part on the vehicle does and how to use/operate them and his professionalism is at a very high level. We have purchased several vehicles over the years from dealers; BMW, Mercedes, Porsche, Ford, Chevy, Buick, Nissan etc with mixed results, The sales and service we receive at this dealership is always exceptional. Definitely go there for a Mercedes if you are in the market for one. We also have been happy with the price paid each time. Very fair. Ask for Nick.

John

Mar 16, 2015

I was looking for a certified 328i convertible and I only found two anywhere near charleston. I went to the dealer in charleston and had one of the worst experiences of my life and just walked out of the dealership . I got a hold of Damien at about 5 pm that day. He answered all of my questions and took pictures of the car and sent them to me. I drove up in the morning , great buying experience all around. Thank you!!

Martha

Mar 15, 2015

I was only in Mrytle Beach for a few days. They were very cooperative in working with the days I was there to address my problem with our new M350.

Jean

Mar 11, 2015

It is a pleasure doing business with Myrtle Beach BMW. They make you feel special and are superior in customer service. They go the extra mile. The car is the best.............I'll never buy anything but BMW..The Genius at the dealership (JR) is really a genius.

Mercedes Fan!

Mar 11, 2015

Took our Mercedes in for service. I was so impressed with the dealership, the service, and the organization. They were ready for me when I arrived and spent a lot of time with me about the past service on the car and what we needed. I will definitely go back and will certainly consider buying a car there.

Adri Derrick

Mar 9, 2015

I purchased my new car in October of 2014, I contacted Josh and he helped me every step of the way. I spoke with Josh over the phone about what I wanted in my new car, when I arrived the next day Damien went with me to test drive it. The finance guy went above and beyond making sure I was approved at a low % rate. He even included several extras like service into my monthly payments. I love my new car! I just had my first service done and the service department was excellent, got me scheduled that week even with a courtesy car so I didn't have to wait! I am highly satisfied with Myrtle Beach Automotive it has been a great experience for me being a first time car buyer.

Too Busy to waste time

Mar 8, 2015

I hate to shop for a new car. I hate the games. And no questions get answered online or by calling on a particular car unless you submit email/phone number etc. in advance. I actually prowl dealerships late or off-hours first to see it there is a vehicle I am interested in and unless I submit information as above, you can't get an answer. I have been reluctantly been looking for months. I have wasted my time sitting in offices to come to no result too often. I was looking for a pre-owned certified late model car with my price,good trade in value and a great warranty Not the case here though. First a discussion of options/crunching numbers/trade in etc. was fast and quick before I would even drive the car with no pressure and to the point which is what I prefer. Robert (Robbie) handled the sale and as I went in late, very quickly, efficiently got everything done with a great,friendly,enthusiastic personality. The finance dept. gave me options for everything including warranties quickly, advising but not pushing. Jay R. had the task of explaining all the options and BMW new technology very,very new to me. He was great: so friendly and extremely patient. Explaining all that to me is not an easy task combined with I was in a hurry as usual.. And I drove my new car home! So as I was in a hurry to go late that Fri.afternoon, I needed to go back the next week for a service visit . Robert called me with an appt. time that fitted my schedule. Service was waiting and ready and I was out in no time. The team was great and made what is usually a stressful, maddening experience for me.... effortless and easy. I LOVE MY CAR...........

Rebie, Myrtle Beach

Mar 7, 2015

Went to dealership 2 weeks ago for a scheduled service. I was told how long the service would take and escorted to waiting area . Beautiful dealership. Friendly staff. Plenty of snacks and drinks while waiting and very nice tv to watch and plenty of magazines to browse through while waiting. They in fact finished sooner than they had predicted. Good experience!

Susan Lohnes

Mar 7, 2015

I had a Saturday afternoon appointment at 2:00 ,and I was going to have to,have a loaner , as I had commitments off and on throughout the day. I thought I was going to have to cancel my appointment for the repair all together , as there were too many conflicting things going on. So I stopped in at 11:30 to reschedule, but I was told I could have the loaner now and left my Mercedes to be repaired and they called when it was done. My busy day went off without a hitch .thanks to the consideration of the service staff. I really do appreciate being treated so graciously. Thank you, Susan For some reason this site is not allowing me to give a 5 rating, and that is what I want to give ! So there it is EXCELLENT

They know who I am

Jan 28, 2015

I would advise anyone shopping for a new BMW to be very wary of this dealership and the general manager Josh. I found a car online that I liked, went into the dealership and met with a salesman. It was a certified used BMW with a warranty. The car appeared to be in good shape, however I noticed the battery was 6 years old. This is past the expected life of a typical battery, and as anyone who has ever been broken down on the side of the road can tell you, an old battery can leave you high and dry. I never haggled on the price of the car, I showed up ready to buy and pay asking price. All I asked for was a new battery. The salesman named Thomas told me that BMW makes a special battery that lasts much much longer than "normal" batteries and I have nothing to worry about because BMW is the ultimate driving machine and their parts are top notch and their batteries last twice as long as normal batteries. I trusted Thomas, and relied on his statements and decided to go ahead and purchase the car. When I returned home that night, I googled excitedly about my new car - only to find out that BMW has no special patent on their batteries that give them extra long lives - they are just regular old car batteries with a normal lifespan. I felt extremely upset, knowing the price it would cost to replace something that was long past due it's expected life. Website after website that I pulled up including AAA recommended a battery replacement between 3-5 years. This battery was 6 years old and I do notice some indications that the battery is failing such as a little hesitency starting it when its cold in the morning. I was so angry, having relied on Thomas' statements only to find out I would have to come out of pockets hundred of dollars right away on my new car - I called and requested to speak the the manager. I remembered that Thomas had advised me that I should give him top marks on the customer survey when BMW corp called me, because anything less than 10's gets them in trouble. I left a voicemail for Joshua, the manager of the car lot the very next day letting him know my findings,and if we can't discuss and reach a mutual agreement, I would have no choice but to leave poor marks on the survey I was warned about that I would receive via email. Josh did not return my call that day, he called the next day. Little did Josh know, I recorded the phone call between he and I. During the call, John also stated that the BMW batteries were special and had much longer life spans than a typical battery. I immediately advised I had spoken to BMW corp as well as consulted numerous websites and that was simply untrue. I advised him I would not have purchased the car knowing I had to make a $500 repair upon purchase, but I was deceived and as a result, my experience was poor. He told me he would check with his shop and call me back. Josh never called me back that day... I had a strange feeling, so I called BMW corp and explained what was going on. It was not the fact that I didnt have the $500 - it was purely principal. I expect that when I make a major purchase at such a top notch company as BMW, I will not be met with lies, fraud, and misrepresentation to get me to purchase a car. Again - I did not haggle. I don't think asking for a good battery on a supposed certified used vehicle is asking too much when it's the ONLY ask literally. I had a funny feeling that night, so I called the corp office and the young man told me that my email address (the email that BMW emails surveys out to) was submitted by the dealership WRONG in the system - so I would be prevented from receiving a survey at all. Thanks Josh... now I know why he never returned my call. The next day I emailed him and told him the jig was up, I called and found out they changed my email, and what exactly was he planning to do about the battery. He told me they planned to do nothing at all and I could basically get lost and that the owner agreed. RUN do not walk

bob

Apr 18, 2014

Tried to buy a new bmw could not get anyone to help me Call the owner.. left message no returned call They do not want to help anyone especially the owner

paul

Mar 13, 2014

I also got a email from Damien stating he had been trying to get up with me. I knew this was a lie because no calls from him were on my phone and he did't even bother to answer my email question. when I told him I wanted the bottom line and no chit chat, Since my first encounter with this dealer involved deception I purchased elsewhere

sport

Oct 27, 2013

After a couple of days I received an email from Damien stating he had been trying to get up with me. I knew this was a lie because no calls from him were on my phone and he did't even bother to answer my email question. Since my first encounter with this dealer involved deception I purchased elsewhere.

Unbelieveable

Feb 17, 2013

After much reassurance that a Cerified 2 year old 2011 335i with 13,750 miles and clean carfax was in great condition (other than a few typical defects), we agreed to a price and I drove 500 miles from Florida to make a deal. Upon arrival, I discovered that the rear quarter panel and rear driver's side door had been repainted. To make a long and unbelieveable story short, the sales team basically denied that the car was ever painted eventhought it was obvious (the facts don't lie). No manager wanted to even talk and they could not wait until I walked away. This was not work of one rogue saleman but the management philophy of this beautiful BMW/Mercedes dealership. So now they may be looking for you to buy one of their "premium" vehicles. My advise is go look anywhere else. Good Luck!

Richard D

Oct 21, 2012

I told our salesman (Damien) that I was a" bottom line" kind of guy so don't waste half of my day with the back and forth price game....he agreed and said he didn't like the stress of buying a car that most sales people do either.....He lived up to his word and the process was very smooth and almost enjoyable. (as enjoyable as spending that much money can be) the dealership was very nice as well as the employees (sales mger, finance mger, ect) the entire process was stress free and we love our new(used) car. I will definitely check this dealership out next time I go to buy.

Humkarchan

Jun 3, 2012

The service department never listen what's the customer needs & what's the problems of the vehicle,instead just tell you get some service & repair that you don't need.