Used Cars for Sale at Nalley Lexus, Roswell in Roswell, GA

Marlon A Washington

Sep 20, 2016

I wanted to refi, tried all over the place. Kevin (salesman) introduced us to discount options on a new car. Upon entrance we were treated with royalty. The experience was well above any financial commitment that we've ever witnessed. The manager (Arnold Harrison) fought to get us into the vehicle at a price & payment that we were comfortable with. Then the Lauren Miller (Business Manager) closed the deal with a smile & personality. Thank You Nalley Lexus of Roswell, you'll do well with the team of professionals that produce a great product with exceptional service.

Blueeyes1956

Sep 19, 2016

My wife and I have purchased three vehicles from Barry over the last few years It all began with Barry. His knowledge and non-evasive approach was refreshingly unique compared to that of my experience with previous sales associates.We were very comfortable asking questions. There was no intimidation. And Barry new all the answers. We were never rushed to make a decision. I recently asked Barry to find a pre-certified IS350C for me. It took a while but Barry followed up and came through with a great deal that greatly exceeded my expectations.We love Barry and Naley Lexus and would highly recommend Barry to anyone in the market for a new Lexus. IT IS ALL ABOUT BUILDING RELATIONSHIPS!

Cossman, Paul

Sep 15, 2016

My wife and I each bought a certified used Lexus within a month of each other. Barry Steinberg gave us very personalized service throughout the whole process and took away all the fears and concerns of purchasing from a dealership. (Up to present time, my wife had only purchased used cars privately from individuals because we were afraid of high pressure tactics that car salesmen are known for). No high pressure with Barry. He revealed everything, explained everything beyond what was even necessary and the result is that we purchased two cars and are delighted with both and with Nalley Lexus! We highly recommend Barry as a fine representative and a straight shooter!

rajsharan

Sep 15, 2016

I leased a ES 350 rexently. Barry was really helpful going through all the features in the car. He was very patient and closely followed up with me o. everything

BODY

Sep 14, 2016

No pressure sales team,very knowlegible and polite.Very impessed with the FINANCE.Their % rates would match the credit union .Injoing my 2006 lexus RX 330 very much. Be carefull if you buing car that over 8 years old: you do not get % rates (0-1.9).

Bob G

Sep 9, 2016

Within 2 hours of walking in the door I walked out with a car (2013 Lexus ES 350) that exceeded my expectations. I was in a hurry and the salesman, Barry Steinberg, understood and appreciated my situation. He did his part to expedite the process!I had been looking for a car that met my needs for over a month and in less than 2 hours I was out the door!

Alex

Sep 8, 2016

Our Lexus LX570 was purchased on-line after a lot of communication with the dealership who was very patient with all of our request for videos and several detailed views of the vehicle. They stayed in constant communication through the purchase process. We were offered good finance and warranty offers, which we accepted with no pressure or haggling. The LX was delivered to us here in Prescott, AZ via a transport company the dealership arranged. The condition of the vehicle on arrival was as described and we are thrilled to have it in our garage.

Saabth

Aug 22, 2016

I called Barry late on Sunday(just before closing) and Barry stayed late checking on a car for me. Barry showed me a few cars and test drove a few and with Barry's help I was able to purchase a quality used vehicle from Nalley. The used cars that they sell must pass safety and quality inspection so I felt comfortable buying from a reputable dealership like Nalley. It may cost a few hundred dollars more but it is better than spending thousands later on repairs. Joe was great to work with as well.

WG

Aug 11, 2016

The first great car buying experience I have had. I worked with Austin and Skip and they were awesome. To save me time Skip had another car moved from the Smyrna Nalley dealership to the Roswell dealership and had it checked out for me. Then after buying the car Austin personally drove the car to my house the next day!!! People these guys are ALL customer service. Best experience ever!

jmich81

Aug 3, 2016

I will not be returning or recommending this dealership to anyone. I purchased two pre-owned vehicles on the same day from this dealer, came in with cash in hand (financed through my CU) and it took them over 4 hours to get me the keys and print the temporary tags. We had looked at these cars over the week online with the salesmen as I was out of town on business. Several items were to be fixed/addressed before we arrived to purchase them. Most of these items weren't taken care of and they did not do what they said they would do. I was told that both vehicles had a current emissions, we found out a week later that they never did it and I had to take time out of my day to have it done and pay for the tests as well. We were promised a reimbursement for the emissions tests by the sales manager...it has now been 3 months of being told "the check is in the mail" with no resolution in sight. This dealership is breaking GA law 391-3-20-.18 by selling vehicles that do not have a current emissions. This makes me seriously question if the other "maintenance items" were performed on the vehicles like they said they did.

JLSlentz

Jul 23, 2016

THIS QUOTE WAS FROM THE DEALER."Thank you for bringing this to my attention. I am very sorry to hear about your experience and would like to discuss it with you in greater detail. Please call me at 678-459-2183 when you get a chance. I appreciate your feedback and look forward to making things right. Robert Gagliardi, General Manager "I CALLED ELEVEN TIMES IN RESPONSE TO MR ROBERT GAGLIARDI STAMENT THAT HE WANTED TO SEE THE REPAIR BILLS THEN HE WOULD DECIDE WHAT TO DO. ALL THE REPAIRS WERE MADE BY THE OKC LEXUS DEALER. THE SALESMAN KEEPS SAYING THERE WAS NOT WARRANTY IMPLIED THE CAR WAS SOLD AS IS. TRUE, I KNOW THAT BUT SINCE I PURCHASED THE CAR OFF THE INTERNET AND I ASK THE SALES PERSON TO BE MY EYES ON SITE TO TELL ME WHAT HE SAW GOOD OR BAD ABOUT THE CAR. HE REPLIED IT HAS BEEN CHECKED OVER BY SERVICE AND IT IS GOOD CONDITION. ALL EXPECT IS FOR PEOLE TO BE HONEST.

Jennifer Hollander

Jul 19, 2016

I am a 2nd time repeat customer of Nalley Lexus in Roswell. I always get great service and leave with what I came for. They listened to what I said I was looking for and didn't try to sell me something I didn't want. Lifetime customer!

Hennesysucks

Jun 9, 2016

STAY AWAY. GO SOMEWHERE ELSE!! They never call you back. I've been dealing with melted dashboards and door panels since October of 2015. Longer actually, but that's when I took it to Lexus of Roswell. I have left 3 messages with Robert ( the GM). NO RETURN CALL! Poorest of customer service. I called a service person on Friday the 3rd, left a message and my return number, today is the 9th. NO CALL BACK! I'm finally calling the corporate office the number is (1800 255 3987) in case you need it. I understand the parts are coming in slowly but with poor service as this would you trust your new or used car here? No return calls has happened on more than 4 separate incidents. I even had one guy Ben I believe his name is, say he called me twice?!? Really. Wow, no voicemail. Still waiting. I'm looking at other options. I believe there were class action lawsuits in this matter and will be contacting outside sources to see where we go from here. People don't take this lying down, contact their corporate office. They will point you in the right direction. When left with no were else to turn don't get mad. Get smart. We, as consumers, are protected by law.

GujjuInAtl

Apr 16, 2016

Our experience and interaction with Boris was fabulous. When we arrived at the dealership, Boris introduced himself and we immediately informed him that we were still in the process of comparing cars including few used and new Lexus models as well as few others at another dealership. He immediately understood our needs and proceeded with getting all the necessary details. In all, we saw and drove 4 different models with him and left. He stayed in contact with us to understand if there was anything more he could do or if we had any questions. He also respected our timeline for purchase and never used any pressure tactics. Once we decided on the price and model, we did everything via text message and he had all the documents ready to sign and take possession of the car. Every one else we interacted with were all pleasant and Boris was constantly available throughout the entire process until we drove off. He has also checked in with us after few weeks to make sure we didn't have any questions. This was a true "white glove" car purchase experience. Thank you Boris.

SJMHop

Apr 7, 2016

My husband and I can't say enough about how great the experience at Nalley was! Bob Leyda found me my dream car! He was very straightforward, knowledgeable and friendly. I expected the process of buying a car to be really complicated and stressful, but Bob made it super easy. He really went the extra mile in making sure that I understood all the functions of my car. Lauren from financing was also so fun to work with. After a very long day, her bright personality and great sense of humor was much appreciated! Thank you, Bob and Lauren!!

JLSlentz

Feb 27, 2016

I bought a used low mileage 2003 SC430 Lexus from Nalley Lexus Rosewell and it has been a very bad experience with lots of repairs. They said they had checked the car over and and even the salesman said it went over the car. We flew to Georgia and on the way home the headlight were so dim we could hardly see the road and when it started to rain the fog lights would not work and that was just on the way home. We have only driven the car about 3000 miles in the four months we have owned the vehicle and the next thing to fail was the master cylinder which cost me $2100. Then two weeks later the Alternator started to make a whining noise because the hose from the power steering reservoir leaked into the alternator. This is a lot of maintenance on car that has only 96,000 miles. This is the type of maintenance you would expect on a car with twice that mileage, so is the mileage correct?

David

Jan 17, 2016

Outstanding salesman Jeff Cohen. We love the car! Dave and Carolyn McGill

bbrainis

Jan 1, 2016

We had a wonderful experience buying our new RX350 from D'Amico our salesman. He was very personable, informative and overall friendly and not pushy. AWESOME! Sal represented the dealership well and was very helpful and did everything possible to accommodate us. He kept in contact during the whole process. He was up front about everything and there were no surprises in the process. Sal was very personable wonderful and very knowledgeable about the vehicles. Our financial person was not only efficient but very enjoyable to do business with. Thanks to all!!Best Experience Ever!!!My 4th from Nalley Lexus, I will continue to be their customer and Sal is the best!

Joe K

Dec 16, 2015

needed repairs to my Lexus, and Dave in customer service always gave us topnotch services and got all repair issues addressed

Lesa Hicks

Dec 14, 2015

Always quick service & prompt attention!I recommend you schedule with David Beamer for all your service needs. He will take care of you.

Viola Flowers

Dec 14, 2015

On December 7, 2015, I bought a a certified Lexus RX350 , 2013from Nalley Lexus , Atlanta with all of the warranties. At the time of the purchase I noticed the head lights were not clear. The salesman assured me that what I saw was a reflection of the sun. Not true. I took it back the next day and was told it was not covered by the warranty. I challenged the decision and as a result the head lights were changed out. They still do not look totally clear. On Dec. 10 the light can on in the car indicating that it was time for the tires to be rotated one week after the car was sold to me. Called service advisor and she indicated the tech had just not readjusted the light. I just needed to bring it in again for the readjustment. Based on the two events that should have been remedied prior to selling an expensive certified car I wonder about the kind of dealership I bought my car from and if they will honor my two warranties I bought. , I hope no ruther issues arise.

Debbie

Dec 13, 2015

I brought my car to the dealership for my 85k service. Everyone was extremely professional and my service consultant was great! I would highly recommend this dealership to purchase a car and for service.

Clotell Pullin

Dec 12, 2015

My visit to Nalley Lexus Roswell was warm, friendly and respectful. I got exactly what I was looking for in vehicle features and good quality standards at a great price while working with Mr. George Adeosun. Actually, every staff person encountered was attentive, friendly or helpful. Overall, the dealership really made feel that I was appreciated as a potential buyer. Their patience and knowledge assisted me very well in my decision to purchase a 2013 certified pre owned ES 350 (my very first financed car). I will definitely see Nalley Lexus Roswell for my next Lexus!

David Rozier

Dec 11, 2015

The service advisor, Lucas, was excellent and very professional. We were treated with the utmost courtesy and the repairs and service was provided on time as promised.

Deborah Hamby

Dec 11, 2015

Did a great job with service, washing the vehicle after service is a touch of class.One small recommendation, the sticker you place inside the windshield should be printed in lieu of writing for the next service, small thing but it just looks better to have in printed out in lieu of using a marker pen.Thanks again for the excellent experience!

Germaine Williams

Dec 11, 2015

Just had a diagnostic done. Wasn't real thorough but was advised to bring it in for further checking once I had time

Patricia Hornsby

Dec 11, 2015

I had my car serviced 12/9/15. Was told it would take 1 hour and twenty minutes. We were told to get something from their snack bar and wait in their lounge. Very clean. Personnel was quite outstanding. We were out in the stated time. Loved the experience.

David Lu

Dec 10, 2015

Very comfortable with the waiting while servicing.

Mark Wingate

Dec 9, 2015

Place well managed by Chad Duncan and my service rep Isaac is very good.

Mary Deluca

Dec 8, 2015

I stopped in because my tire light was on and I thought it was due to the weather. The service techs checked it over and lo and behold, I had a nail in my tire. They fixed it and off I went. I always feel very secure knowing that my car is in the care of certified Lexus technicians. I also enjoy the free coffee while I'm waiting ... but I miss the snacks!

Masha S

Dec 8, 2015

From the moment I walked in in to the dealership to the moment I drove off in a brand new car, the whole experience has been wonderful. Highly recommended.

James Cummings

Dec 7, 2015

I went in for a tire pressure light and it turned out it was due to the weather change. In and out in under an hour, they washed my car and no charge. That's why I own a Lexus!

Richard Dynes

Dec 5, 2015

Service was excellent, as usual. Service Advisor was very helpful.

Charles Jones

Dec 4, 2015

I am pleased with the staff, service and facilities of Nalley. I am very satisfied when I walk away.

Gary Campbell

Dec 4, 2015

This is my second experience in 11yrs. Quality has not changed.

Jim Lacy

Dec 4, 2015

60K on LS460 was very thorough, but somewhat expensive. Service advisor was helpful and knowledgeable. Loaner rep had a great attitude.

PL Ferguson Jr

Dec 4, 2015

I've had my 2014 RX350 for 2 years after buying at Nalley Roswell. With such an investment, it's important to keep it on a regular service program. Nalley is extremely accommodating in making service appointments and has been very punctual in starting and finishing the service work I've had done there - without exception. I'm always treated well while I wait for the work to be done, and it's almost a social event in the waiting area.

R. Monroe

Dec 4, 2015

Courteous staff, very thorough and determined to insure your satisfaction.

Lewis Bell

Dec 3, 2015

An easy and very pleasant experience. I look forward to a great relationship with Nalley Lexus of Roswell.

Mary Norris

Dec 3, 2015

Great experience from start to finish purchasing my new Lexus. No pressure and wonderful honest staff.

Susan Schaefer

Dec 2, 2015

Our sales person was extremely knowledgeable about the car we chose to purchaseand handled all the details in a very professional manner.. He went out of his way to be sure we were happy with all aspects of our purchase. We especially appreciated the time he spent showing us how to operate all the systems on our new vehicle. We had our previous Lexus serviced at Nalley Lexus and will continue to bring our new car to the dealership for service.

Kay

Dec 1, 2015

Great experience! Love the fact that they wash my car, even if I don't need anything done!

Bob Naderhoff

Nov 30, 2015

Need some more Technology service to fully understand the car.

Larry Ditmore

Nov 30, 2015

Exceeded expectations in all areas. Brandi McMillan is super. Highly recommend Nalley Lexus

Laura Zorn

Nov 30, 2015

Needed car repair during the Thanksgiving holidays and received quick and efficient service.

R.H.

Nov 30, 2015

Rafael went above and beyond to ensure that repairs were completed even after dealing with my warranty company who was given him a hard time in the approval process for covered repairs. Thank you Rafael

Phil Larimore

Nov 29, 2015

Came in for 40K service. They were very busy but service was on time and done sooner than I expected.

James Bligh

Nov 28, 2015

my service rep Brandy McMillan is great. She is very professional and took great care of my 2005 RX 330

Kim Mears

Nov 28, 2015

Friendly greetings from all the staff....Always immediate attention...fast service...never takes longer than expected....love the cafe that supports Autism and employs special needs individuals. Pull in, relax, drive away in a shiny clean car. Happy Customer!

Michael Hicks

Nov 27, 2015

My car service experience was very good.Service Consultant Lucas Andersen was very professional and coordinated my customer experience very professionally.

Jim C

Nov 26, 2015

I have had my LS460 serviced at Nalley Lexus for years and they have consistently met and exceeded my expectations. When I schedule an appointment they are ready for me when I arrive, quickly provide a written estimate of services and fees and complete the work correctly and on time the first time. I have also purchased tires at Nalley Lexus as they have been able to provide very competitive tire prices. Great dealership and great service department.

PMJ

Nov 25, 2015

The associate that worked with me was outstanding. He did his job so well that another dealership offered a better price but because the young man at Nalley did such an awesome job I felt that he deserved my business.

Richard Simon

Nov 25, 2015

I had my 2nd service performed on my 2015 Rx 350. The team at Nalley Lexus Roswell go out of their way to make you feel special. The appointment to the work performed was excellent.

GreatRide - RS

Nov 25, 2015

I purchased a new 2015 Rx 350 and had the privilege to work with Bob Leyda. Bob was very easy to work with and knew all of the details/technical aspects of the car. It was the best car buying experience I have ever had during all of my car buying years! I would recommend Bob to anyone in the market for a new Rx or any of the other Lexus models. He will make it easy for you!Rick S.

Erik

Nov 24, 2015

Needed ball bearing replacement. Feel like I get an honest assessment of the problem and that I am not being charged for unnecessary repairs.

R.D.

Nov 24, 2015

Went in for a simple oil change. Past experiences were so-so, due to the fact that it would take a long time for someone to approach me, a long time for the car to be serviced, etc. As a female, I really appreciated that there are now more female service attendants. It made me feel much more comfortable about asking questions, etc. My attendant, Brandi, kept me updated on when the car would be ready, etc. While I was waiting, I overheard a conversation between another female attendant and a customer. The guy was raking her over the coals over every proposed service, down to each item, i.e., what's an air filter?, what is a belt clip?, etc. The service attendant remain very calm and explained everything in detail. At one point she said she would bring a service technician out to explain what each item meant.Overall, very good customer service training, big improvements there from prior visits.

Brandon Zaver

Nov 23, 2015

I bought my vehicle from out of state but every time I take my car in for service it has been treated as one of there's.

Joni Tabler

Nov 23, 2015

Very good and went the extra mile to help with wverything

Marla Burnside

Nov 23, 2015

The Sales manger Jae Calloway went above and beyond and the Finanace Manager Brian was awesome

Phyllis

Nov 23, 2015

I reserved a car two days in advance but had to wait 30 minutes for someone to return a car. If I had made an appointment somewhere else I would have been late.

Suzanne Mcgill

Nov 23, 2015

Some issues after 30,000 mile inspection but were cleared up quickly. Great service department.

Carlyle Taylor

Nov 22, 2015

I had a great buying experience with Nalley Lexus in Roswell GA. My salesperson Lee was very professional, personable and was focused on meeting my needs.

Lexus owner

Nov 20, 2015

Knowledgable staff, prompt repairs. I have been going to Nalley for the past 10 years, and have had consistently good service.

Matt howard

Nov 20, 2015

Excellent service - will is a great guy. Xxxxxxxxxxxxxxxxxxxxccccccccccccccccccccccccccccccccccccccc

Roger G

Nov 20, 2015

This is a great Lexus a Dealership with friendly sales and service personnel.

Hiren Patel

Nov 19, 2015

David beemer is awesome. Always take cares of my cars. Always pleasure to do business with him.

Alfredo N. Harewood

Nov 18, 2015

Excellent work provided by Do Pak and his team. Car was not purchased there, but always get it service due to the exceptional Customer Service.

Catherine Shoop

Nov 18, 2015

I was very pleased with the service and I will be back.

Diane

Nov 18, 2015

I really like bringing my car in for service, Nalley Lexus makes it truly hassle free! Great staff, always prompt and courteous! They communicate effectively throughout the entire process.

Drake Ondrovic

Nov 18, 2015

Nally Lexus of Roswell is excellent. They are on time and provide service to take you to an appointment while your car is being serviced and pick you up.

Mr. Kauffman

Nov 17, 2015

Will is a great service rep.Always a pleasure to bring the car in for service. Will absolutely buy here.

Jody

Nov 16, 2015

My experience at Nalley has exceeded my expectations. I was happy with the buying process and then when I returned for my first service appointment. Everyone was courteous and professional.

Pam Page

Nov 15, 2015

I came in for service on my 2008 RX400h for the 2nd time in about 6 months. I brought it in on Friday morning, called back on Saturday and then again on Tuesday when I found out that nothing was found to be wrong. I understand that my service agent Rachel was ill and there didn't seem to be a smooth transition to another service agent. I understand there is only one hybrid service repairmen and it takes longer to diagnose a problem. It's also disconcerting that I was having a problem driving my car but nothing could be found wrong. Obviously, if there's nothing wrong, there's nothing wrong but it's not comforting that the car was lit up with red lights, the brakes weren't responding smoothly and there's nothing wrong. The process for getting a loaner was very smooth.

A Lexus Owner

Nov 13, 2015

I had to walk out without reaching a deal, but later on the deal was worked out the next day over the phone with good financing as well.

Bill Bennett

Nov 13, 2015

Five star services. This is what I wanted to enter, but you need 50 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Shirley Greene

Nov 13, 2015

Taking my auto to Nalley is always a pleasant experience, for my consultant, Lucas Anderson as well as other staff are always professional ,knowedgeable,and courteous. I am always satisfied with the quality of service.

David Collins

Nov 12, 2015

I'm a repeat customer. Very professional staff. Look forward to a continuing relationship.

Charles Otoka

Nov 11, 2015

I had a tire pressure sensor that was on, it turned out there was a nail in my tire, it took more than the expected time to have the hole patched, but my service advisor was great kept me up to date the reason for the delay at the end he took care of me like he said the car was fixed and washed and was ready to go. would definitely return back and recommend Nalley Lexus Roswell. Great service advisor.Thanks

Clare Habif

Nov 11, 2015

great experience at Nalley Lexus. always polite and kind

Charles Weitzel Jr

Nov 10, 2015

I was impressed with the whole buying experience. I felt comfortable during the entire process.

Teresa Moon

Nov 10, 2015

Great customer service. Fast and reliable..every one was friendly and helpful.

Monica

Nov 9, 2015

They were fast and friendly - Brandy is an awesome rep

Andrea Zurawski

Nov 4, 2015

Quick response to my phone call to schedule my service. Prompt email to confirm appointment. My entire experience was handled very professionally.

Hubert MartinValued Customer

Nov 3, 2015

Austin made the buying process great! His support team was efficient.

Dutch Erdman

Nov 2, 2015

Pleased with excellent service and an excellent consultant

Devendra

Oct 31, 2015

Both LaShawn Robinsion and Brandon Latimore worked with us in a very deligent manner. Everything was explained in detail.

Nancy Tuck

Oct 29, 2015

My plan was to lease a Lexus first quarter of 2016. After a telephone conversation with Joe at Nalley Lexus, I stopped by. The next thing I was driving out with a new car. Joe is an outstanding salesman with a professional and warm style.. He explained thoroughly all of the advantages and I was very comfortable to move forward. He was able to work through my issues and get the car according to my plan and budget. Nalley is fortunate to have Joe represent the company. Lauren in the business office was equally efficient and professional. Overall, it was a pleasurable experience.

Rob Hill

Oct 27, 2015

They did a great job replacing my rear brakes and tires. However last time they did my front brakes and when they were putting on my tires they did not put the locking lug nut on tight enough and it has fallen off. They aren't replacing it they tell me. Good work and great service but make sure your lug nuts are on snug.

W. Yen

Oct 27, 2015

We recently purchased a Lexus GS from Nalley Lexus in Roswell. The experience was wonderful and far exceeded our expectation in every aspect. We are very happy with the car and will highly recommend the dealership.

John Luranc

Oct 24, 2015

Hereafter,I will be requesting Lucas as the service consultant for me. He is very qualified and customer oriented.John Luranc

Sherry Hudson

Oct 16, 2015

Routine maintenance. Smooth as usual. Never an issue scheduling appointment, or having the work done.

Tim Cobaugh

Oct 15, 2015

Very friendly service. Explained all aspects of service required to me so I could make an informed decision.

Stephen Naman

Oct 14, 2015

Brandy is excellent, good communicator, listens well, takes proactive steps. Also met with Walter, chief diagnostician, who explained ways to use the AC more effectively and efficiently, also covered some of the unique sounds and operations of the hybrid. Facilities are excellent as is support staff that I came into contact with. My wife brings her car here also and is always pleased.

Nantelle Shaw

Oct 13, 2015

I recall in the past the car was usually returned with mats on floor, having been vacuumed and washed. It was washed but the interior was messy and did not have that "new car smell" it usually did after servicing.My service agent was fantastic?could not have been better in any way. I just was disappointed that the car had not been vacuumed, and maybe you don't do this. We had just returned from a long trip and it needed it!!!

Roger Sundberg

Oct 13, 2015

Great experience and good coffee while waiting for car to be serviced.

Diane Middeke

Oct 11, 2015

I was greeted on time for my appointment, great service, great facility,

Ashley W

Oct 7, 2015

I bought my first car this past weekend at Nalley Lexus Roswell. They made the whole process so easy. It was truly a pleasure working with Manny, Brandon and Lauren!

Erik S.

Oct 6, 2015

The Nalley Service Center has always provided a positive experience for the 3 Lexus's owned by my family members. I have always felt that I was getting more than a fair deal.

Louis Tuccito

Oct 6, 2015

Service staff was very helpful and courteous. Appointment tine was met and the vehicle was done when they said it would be.

Jade Kurtz

Oct 3, 2015

Wonderful service from Sal, our sales man and Antonio-paperwork person-. Loved Sals low key , no pressure approach. (Nalley Lexus) Had been to two other dealerships, but got the best service and deal from Sal at Nalley.

rwiyda

Oct 3, 2015

Will Gallagher has been my Service Manager since I purchased my Lexus in 2010. Will has proven his knowledge and honesty over the years in every instance. I am a faithful client of Will. Recently I was able to purchase my tires at the best possible cost in the area, just for being a customer of the dealership. Therefore, I will purchase my next car from this dealership, no doubt. Also, important is the service location in Roswell provides a comfortable area to wait when necessary.

Linda Couch

Sep 26, 2015

Lexus is definitely customer service oriented. I love going to the dealership for maintenance on my RX330, even though it's 11 years old and has never needed anything but upkeep. Such great products and very professional and friendly staff at the Nalley Lexus dealership in Alpharetta.

Judith Carr

Sep 24, 2015

Knowledgeable and professional staff. Sales person went to extra effort to provide the type automobile I wanted.

Natasha Foster

Sep 22, 2015

They were courteous and fixed the problem in a timely fashion.

Claude

Sep 21, 2015

The service advisor I had set-up my appointment with was out sick the morning of my appointment for some routine service like oil change/filter, wiper blades etc., but I was promptly met by Do Pak who was taking her appointments. He was very professional and gave my 20 year old SC300 immediate attention. I was out of the facility in less than and hour and all work was performed properly thanks to Mr. Pak and the service technicians at Nalley.

Vanessa Alexander

Sep 21, 2015

Nice clean facilities . Great kid area. The young lady who provided refreshments was not very friendly. No smile in her voice or on her face.

DAN GERSHKOWITZ

Sep 19, 2015

Was losing air in one tire - brought to Nalley for repair

Brian Wellock

Sep 17, 2015

Maintenance on GX470. Service Rep was extremely nice and explained thoroughly and was't forcing me to get repairs done

Mr Bill

Sep 17, 2015

The way it should be, pleasant experience. Nice to drive out with my car being cleaned inside and out.

David B English Jr

Sep 16, 2015

Best car purchasing experience so far. Would recommend to others.

Roselynn Wall

Sep 16, 2015

William Gallagher is our service rep and we can count on him to give us the best advice and the best service possible.

Archie Ricard

Sep 15, 2015

Engine check light came on 2011 Lexus ES350 indicating problem with a sensor. The car was brought to the dealer to make an appointment - service department was able to analyze the problem and get the car back on the road in about an hour while I waited.

John Jupin

Sep 15, 2015

Rachel Sparrow was awesome and very professional. Will return

Ted

Sep 15, 2015

Had a recall on my 2007 LS and the dealer made the repair. But, when I picked the car up there was grease/oil on the driver's armrest that took some effort to remove. Unfortunately it did not come completely clean. Someone changed my navigation settings and turned off the interior lights!

Robert Meehan

Sep 10, 2015

Had a flat tire and needed a new tire. Excellent service, excellent customer service

Frank Condon

Sep 8, 2015

We recently purchased a pre-owned certified Lexus out of state that required repair. A previous Lexus was purchased and serviced at Nalley Lexus of Roswell, so they were the first choice for service this time. Our service consultant Rachel, was instrumental in working with the Long Island, NY Lexus dealer where we bought the vehicle and in getting the repairs complete.

Sharon Miller-reed

Sep 7, 2015

I've taken my vehicles to Nalley Lexus Roswell and the experience is always great. From the receptionist to the auto mechanics. From the warm greeting from the receptionist to the amazing service. Bobbi my service rep is the absolute best. She's hands on, addresses all concerns and is A one and making sure everything is done to your satisfaction. Loner vehicles are always available, the cafe staff is friendly and courteous... It's a great experience, one that I trust....

Phyl Idehen

Sep 6, 2015

My seevice agent for that day was very warm and friendly. I just did a drive in because of a light I noticed on my dash board signaling loss of air in tire.

Steve

Sep 6, 2015

A very good car buying experience very little stress and a helpful staff , our vehicle was fueled an cleaned and ready to go.

Gladys Wanyeki

Sep 3, 2015

Had to haggle some but eventually Nalley came through. Great service. Thanks!

Derrel Emmerson

Sep 2, 2015

The service person, Rachael, was outstanding in givin attention and keeping me informed.

James Ethridge

Sep 2, 2015

The Lexus service department is extremely efficient and well run. No complaints there whatsoever. I do feel that $150 for an oil change and tire rotation is extremely overpriced. You can get these services done much cheaper elsewhere.

Lita Motes

Sep 1, 2015

Nalley Lexus - Roswell, Great team and Great Service especially David Beamer at the service department. Thank you, Lita

js_ga

Jul 18, 2015

I was especially impressed with the service, timeliness, and helpfulness of the team. Marvin went over and above to make sure the car was cleaned well.

SPW - Lexus fan

Jul 15, 2015

Will Gallagher has been my Service Rep for years and is excellent at his job.. I recently decided to purchase a used vehicle and chose to stay with a Lexus in large part because of the service that has been provided to me in the past and the handling of my service needs by Will. I do and will recommend Nalley Lexus service and Will in particular to anyone. He is a very valuable employee. Jim Roberts was introduced to me by Will and became my sales person. I can't say enough good things about the way Jim listed to my wants and the effort put forth to find me just the vehicle I wanted. He listened and was the ultimate professional in handling my search for a vehicle, finding and closing the sale on the car that I recently purchased. He continues to be helpful as I learn about my new to me vehicle. I would recommend him to anyone looking to purchase a car. The person that handled the financing of my car is the only person I have ever had dealings with at Nalley Lexus whose behavior had me almost walking out of the deal at the last minute. He was overbearing and condescending and didn't hesitate to tell me I was wrong in my figures and his program was correct. When I informed him that I could add and subtract and showed him the figures on my sales contract again, he left the room and was gone for several minutes. When he came back he said there was an error in his program. Bottom line I was right and he and his program were wrong. He never apologized for his behavior and I believe the name of the guy I dealt with was Court Conaway (not sure of spelling). I will never have dealings with this man under any circumstances. I am not in the habit of giving bad reviews to people and often will write off bad behavior on the person having a bad day, but his behavior was so opposite from the way everyone I had ever had dealings with at Nalley Lexus, I wanted to let you know my experience.

SC300 Guy

Jul 3, 2015

My wife and I went by to have the battery checked as it seemed to be a little weak from mainly short trip driving. I did not want her to get stranded as she is the primary driver of the 2013 RX350. We did not have an appointment and the service area was really busy but Isaac Goodspeed helped us immediately. He was professional and extremely customer oriented. He had the battery tested (it was a little low as far as the charge goes, but in basically good shape). He had us out of there in less than an hour. Nalley Lexus is really the "gold standard" as far a service and sales. Issac saved us a lot of time and gave me peace of mind because he was so helpful. We still have a 1995 SC300 we bought new at Nalley, and have had wonderful service from the dealer and the car for decades.

Jason9549

Jun 25, 2015

Great overall visit. Salesman Bob Sankey was great finding me my right car, he kept looking out and scouring and keeping me updated on everything as the week progressed. Great overall visit. Bob ended up finding me the perfect car for my work commute as I had requested and I am very satisfied overall with the whole experience. Everyone at the dealership was very friendly and helpful and I look forward to future experiences at Nalley Lexus.

mmeans

Jun 23, 2015

We worked with the very helpful, knowledgeable, and personable Sal Damico. With out a doubt the best experience we have ever had purchasing a car. Great Dealership!

mkline8056

Jun 22, 2015

MY First Lexus/Nalley purchase experience was amazing. From the minute I walked in the front door and met Joe Illecas I felt I was in good hands. Joe and Mary went above and beyond to make sure my needs were met. It wasn't easy but Joe made it happen to get me away from the Infiniti product. I went with the 15 GS350 F sport and have been smiling ever since. Thanks again

the guy

Jun 5, 2015

Joe in sales and Joe in finance sold me a car two weeks ago and did such and excellent job being focused on my needs as a customer and really making sure my experience worked for me. I would highly recommend making a visit and see the Joe and Joe team. Super happy!!!!

Deb P - New ES300H Lexus owner

Jun 1, 2015

Not a typical car dealership ~ they go above and beyond to earn your business - honest and hardworking- straight forward. Enjoyed the whole process ~ Professional from start to finish. Jae Callaway - Sales Rep was not pushy, was caring and extremely helpful. Everyone should have a chance to experience the joy of purchasing a car - not feeling drained and unsure. This should be a training ground for other car dealerships.

Mike

Jun 1, 2015

We have purchased 2 cars from Nalley Lexus in Roswell from Jim Roberts. He has been outstanding to work with and has guided us through the process with no pressure. He has made recommendations where appropriate and when the time is right I will go back to him for any future purchases.

jeatl05

May 24, 2015

I have had my Lexus RX for 10 years and I have worked with 5 different advisors over the years. Most all of them have been very good but is was not until I found Jason that I would learn what a real Lexus Service Advisor is and should be like. Jason is a living example of who one thinks about when dealing with Lexus. He is prompt, courteous and knowledgeable as expected but he always exceeds all of these. This last time I took my car in for a routine oil change and I mentioned a re-accuring problem I had been having with a set of indicator lights that were coming on. He noted it and would have them check it and I went to the very nice waiting room. While I was waiting he checked on me and when he had gotten the report of all the things that were wrong he brought me the news and put me in a loaner. On a few of the items to be repaired I asked about the coverage of my extended warranty. He said he would call and find out and let me know. While everything ended up being covered, and I did not expect all to be, it took about 10 days to get my car back. However, Jason was fantastic about keeping me informed on what was happening and the status of my car, not something I have found happening these days, especially for someone that has an old car purchased at a different dealership. With Jason, it doesn't matter if your car is a day old or the most expensive on the lot or 10 years old like mine you will be given the best Lexus has to offer.It is people like Jason that make me really value the Lexus brand and will not look at or consider any other automobile, including Rolls Royce, for the rest of my life. For Lexus knows that it is not just about selling you are car, but the Lexus experience for all the years you own one. If you want to experience true Lexus (luxury) service have Jason DeMars as your service advisor, it does not get any better!!!!This is a true review, I have written this just to share my amazing experience. I was not asked, nor offered any incentive to do this. If you have doubts just ask for Jason DeMars the next time you are in for service.

Gobig

May 21, 2015

i recently purchase a 2008 LS 460 through my credit union along with a 36 month/36K extended warranty. I brought it in for it's first oil change and asked David to get it looked over. He identified that I would need control arms for the front at some point. Well, that was all I needed and then David helped me with using the extended warranty to get the 6 front control arms replaced for the $100 deductible.My car is driving like a dream now and I could't be happier. Thanks David

Sandy S.

May 18, 2015

Andy was patient and knowledgeable about the vehicle of my interest. (I purchased it) I was made to feel special as Andy addressed my concerns before during and since my actual possession of the vehicle on May 1st. Thanks Andy!!!

Farrar

May 13, 2015

Very excellent service and with knowledge when asked a question. Bought my first Lexus from Nalley in 2002.

Ellen H.

May 13, 2015

I just bought my 3rd Lexus. Heather Rellinger was perhaps the best sales person I have ever dealt with! She is a 5 star, top-notch professional!

Duke1983

May 11, 2015

We were looking for a family SUV that would last a long time. We began looking around at gently used cars and we decided we wanted a Toyota 4Runner with low miles. We found one close to our house at Nalley Lexus in Roswell. Barry was the man we met when we went to test drive the 4Runner and he created the absolute best car buying experience we've ever had. Professional, courteous, attentive, and quick are all words to describe Barry. Barry led us to the a fantastic finance guy and we were on our way. We are shopping for another car for our family and we are looking at Nalley Lexus of Roswell and Barry first!

Ronald

May 1, 2015

My first appoint was 4/15/15 and after over 30 mins no action on my car, i left. Rec call from serv mgr three or four days later and he corrected the problem. My new appoint was on time and everything was great. Ron

08 Ls460

Apr 30, 2015

I had a recommended service done and my car was returned with some cosmetic issues. I let my advisor , Will Galagher,know and he set up an appointment to correct the problem. The car had a dead battery when I picked it up . Will had a new battery installed within a few minutes. Thank you Will. Love my Lexus.

Dog Judge

Apr 30, 2015

My experiences with Nalley have been nothing but great. The employees are excellent and friendly. Marvin is really great in the service department and Johnnie was a gem as a salesman

KD

Apr 15, 2015

Much thanks to Brandy and Brian L for the excellent service! You are awesome. On a scale of 1-10, I give you an 11.

Debbie and CB

Apr 14, 2015

Bob Leyda was the best Sales Representative we have worked with. He was professional, thorough, knowledgeable, and helpful with getting acclimated to the new car.

Lc

Apr 1, 2015

Knowledgeable staff, very professional! Would reccomend dealership and Antonio to a friend! The transaction was smooth and easy- love my new RX350. This dealership is very nice with top notch staff

AlphPrinces

Mar 16, 2015

Jeff Cohen and Sal D'Amico went out of their way to make my purchase a very easy transaction. It was only 1 week from test drive to purchase, the decision was an easy one. They had to locate the model I wanted in the color I wanted. They shipped/received my car in 2 days so I am very impressed. Dustin the Finance Manager was also terrific, great sense of humor and takes a lot of pride in his job (I saw him on his first day at this location and it was a VERY smooth transaction). Will highly recommend this dealership.

CEA

Mar 3, 2015

I coordinate all of my GS 430 service needs with Will Gallagher who is my trusted advisor. I rarely see Will because my GS is rock solid and Will knows that is how I want to maintain my car. We had an appointment with Will this past Saturday and I took my wife with me since I knew the service time would be relatively short. She appreciate good coffee and clean restrooms and Nalley Roswell scores 100% in those areas, too!

Hailey89

Feb 17, 2015

I am so pleased at my experience this past weekend at Nalley Lexus in Roswell. My salesman, Antonio, was to the point, respectful, and really listened to what I said I wanted. I am 25 and this is my first big purchase on my own, so I wanted to get the best deal possible. I let him know this up front and he put me at ease. Helped me program my bluetooth, showed me EVERY SINGLE feature of my car top to bottom, and answered any and all questions I had. While my mom and I sat through the paperwork, they washed, detailed, and waxed my already brand new car. I can't remember the lady in finance's name but she was AMAZING too - so sweet, professional, and personable. Customer Services goes such a long way and ultimately is the reason I did not go with Nalley Lexus Smyna or any other dealership. The process was as easy as it couldve possibly went. I will absolutely recommend this dealership to my friends and family.. shoot, maybe even strangers!

Betsy

Feb 5, 2015

routine service apt at 50,000 miles. Quick to get in, quick service. Car washed and vac after. Great apt.

barrymutzo

Jan 12, 2015

This review is for the service department. Here is the short version, stay away! Under staffed and under trained. They could care less if you are happy with the experience. Must be nice to not need the business! Calling out the Service Manager Wes Aultman, service tech Walt Newman and service consultant Marvin Chibesa. These three individuals should seek other employment where they are continue to not perform and get paid. Brought in my 2015 GS350 for a fuel issue/repair. The car was purchased thirty days ago for this dealership. They (mentioned above) put in excess of 60 miles on the car, keep it for four days and returned it to me untouched (not repaired) and filthy dirty. RUN to another dealer!

BMW Enthusiast

Jan 9, 2015

The Staff at Nalley go the extra mile to make sure that your buying experience is a positive one.

Eddie Murphy

Dec 19, 2014

My Service Consultant, Will Gallagher, was terrific with follow-up on a warranty issue.

RFSinnott

Dec 5, 2014

Had the first 5000 mile service performed this week. When I arrived the service bay was full of cars but within only a couple of minutes Lucas took my car assuring me the work would be done and the auto washed and ready to leave within 90 minutes. And he was correct! Very good experience, thanks Lucas.

FalconsFan

Dec 4, 2014

This Lexus dealership is a nop notch facility with top notch people My salesperson - Antonio - was very personable and great to work with. Chris - the General Manager - was willing to take the time to talk with me to see what it was that I really needed in order to close the deal. I didn't want more of a discount - I wanted something else to close my deal which only he was empowered to offer. Most General Managers wouldn't take the time to sit down with a customer for an hour to help close a deal when they are selling cars right and left. I appreciate and value my new relationship with Nalley Lexus Roswell. You can take it from someone that buys car often... very often... that this is a first class dealership.

bluescrubs Atlanta

Oct 27, 2014

A complete satisfying car buying experience at Nalley. Everyone is courteous, friendly, never over bearing, and patient. We were never pressured in anyway which is unusual from our experience at other car dealerships. Our Salesman Austin is excellent. Mild manner and never hesitate to answer any of our questions or concerns. James C. our finance consultant were courteous, friendly, and offers many valuable financing advice with our best interest in mind. We know this from our prior experiences at other dealerships. Overall and excellent car buying experience and would recommend all our friends and acquaintances to come to Nalley Lexus for the best vip car buying treatment.

Mjallard123

Oct 5, 2014

Have used service department at this location for years. Most recent experience was not a good one. 60k Mile service and new tires required 2 1/2 days to complete. Service rep home sick so no call second day. Understand (and like) sick rep but where is backup call for update 2nd day? When car finally "ready" discovered one new tire flat and spent another hour stuck at dealership waiting for fix. Won't use Lexus service again, particularly roswell location.

Molly Harvey

Sep 30, 2014

I was on the market for a used low mileage ES350 Sedan that didn't have too many miles, as i will keep a vehicle about 10 yrs. Shopping the net, we had several possible options but they were out of our budget. My husband and i made an appointment to see Carmine. He showed us a low mile vehicle that was very clean and right but would be over what we wanted to spend. We gave him our parameters and they were able to get down to what we consider a fair price for the quality of car we obtained. Carmine was patient and cordial and a gentleman, who worked to make sure we were satisfied with the results of the transaction. Great overall experience.

Jean

Sep 26, 2014

Jeff Cohen was the salesman I worked with and he was extremely flexible and a pleasure to work with. He was very engaged throughout the decision making and was focused on finding a good fit for me. I highly recommend going to see Jeff as he is personable and friendly. Car buying has always been a source of anxiety and high stress for me but he made this experience as painless as possible. Thank you Jeff and Nalley Lexus Roswell!

Mary, Grandmother & marketing exec

Sep 26, 2014

I'm a senior citizen whose car refused to start after I made a quick visit to the bank. After ruling out battery problems, I knew I had to get help for my Lexus. I called Nalley Lexus, asked for my usual service person only to find out he was on vacation. They immediately placed me with another service person, and worked in an appointment as soon as I could get the car towed. They offered a car for me to use for errands while they worked on mine. I refused and chose to stay at the dealership. They served refreshments and allowed me to use the WIFI. What could have been a totally wasted day ended up being a productive day and I got my car serviced and washed.

New Lexus owner

Sep 9, 2014

1st ever service with my new Lexus. I was very pleased with how I was treated and for the excellent report on my new car's performance.

razertuc

Sep 5, 2014

The process was exceptional up to the point where it was time to do the paperwork. They have a great little cafe to help with the wait but the length of my wait exceeded a fancy drink and snack. It was the only thing keeping it from being a 5 stars

Ernst

Sep 2, 2014

My car got totaled after my wife got involved in an accident. I scheduled an appointment with John Rotaslky who met with me at the lobby within minute of my arrival. John introduced me to Kim his assistant. Kim was honest enough to tell me that the car that I was looking for was in shop for repair of some scratches and dents. I was not able to see the car, regardless I signed off on all papers work without seeing the car. When I got home I told my wife that I could not see the car, but I signed off all papers work, and I will pick it up tomorrow. My wife said that you must be crazy. I told my wife Nalley's reputation is everything to them and they will never sold a junk car. The next day I pick up my 2007 IS 250, I was just amazed by the it looks and sound. To my big surprise I received a phone call followed by an email from the GM stating anything wrong about the car do not hesitate to call him.

VicandConnie

Aug 26, 2014

Our salesman was excellent. No high pressure. Worked with us out in the hot August sun to view inventory and discuss options. Finance manager was very easy to work with and explained everything in detail. Good Job Guys.

Jimmy

Aug 17, 2014

My salesman, Jeff Cohen, was superb. No high pressure at all. He made the process very pleasurable and was very flexible when I changed my mind about what kind of car I wanted to buy even after doing all the paperwork for a different vehicle. The facilities are also great. They have a free cafe/lounge with a coffee and snack bar that where they hire autistic kids to run it. Really great experience at Nalley.

Kim Hayes

Aug 15, 2014

Joel Hughes keeps me coming back. He has provided excellent service to my car for over 10 years, he always looks out for my best, and he knows i could go somewhere else to service my car, because it would cost me less. If Joel leaves, I leave! Joel Hughes is the reason i return to dealership for my car service. Please have them vaccuum my truck and under car mats.

Kloe

Aug 10, 2014

We went in to buy a Gs 450h. The manager was very very rude. He told us the out the door price. Then we gave him the amount that we offered. He looked at it for a second, stood up, shook my hand,laugh and say: "Congratulations! Thank you for your business!... But you're not getting this car with this price." In my opinion, that was very rude to talk to customers like that. And he tried to pick a fight with us. I was about to walk out the door right at that moment. I would never do business with that place ever again, unless they could find a more educated manager. By the way, his name was Brandon.

Karyn D

Aug 7, 2014

We just made our second purchase through Nalley Lexus in Roswell, GA. Once again we are so impressed with the quality, not only of the new product we purchased, but of their outstanding commitment to customer service from start to finish. We are loyal Lexus (especially Nalley Lexus) customers. The Draper Family

M. O'Neill

Aug 4, 2014

We could not have asked for a better sales rep. Jeff Cohen was knowledgeable and a master at communication. Talked to me directly instead of filtered through my husband. Very smart of him. Also, low pressure salesmanship works for both my husband and me. Thanks, Jeff!

jackie99

Aug 2, 2014

My family and I went to the dealership expecting nothing but the best customer service, especially from Lexus. We were pleasantly surprised to not only have met a professional but we gained a friend. David took his time with us and did not try to push us on a car but took the time to find out what we wanted. We will only buy from David from now on.

CpShahid

Jul 25, 2014

Brandon exceeded my expectations in aiding me with selecting and purchasing a car. He was friendly and knowledgeable about the vehicle I test drove and eventually bought. His service even after the sale was even more amazing that my husband purchased a car from him too!

Honda Element buyer

Jul 20, 2014

The purchase process at Nalley was most satisfactory. The salesman was helpful and courteous, the financial guy was straightforward and efficient. Even the General Manager was alright (for a Gamecocks fan!) Thank you Nalley team.

cckern

Jul 14, 2014

Found a great car online and Danny Kim was easy and enjoyable to work with. I would highly recommend the dealership and all the friendly staff at Nalley Lexus!

t814

Jul 12, 2014

My wife and I were looking at a 2012 and 2013 Lexus Rx350. Mr. Cohen had them both parked side by side and went through both models with us explaining their differences. Once we made our decision he explained how each of the cars features worked.. Very professional and great to do business with..

jamiejamal

Jul 8, 2014

Bobbi was beyond awesome totally change my view and perspective of this dealer she was great and did everything in priceless fashion! Thank you Bobbi!

Don (happy camper)

Jul 3, 2014

Your facility run like clockwork. Joel does a great job reviewing the work that will be performed One area that I would say need improvement is at the refreshment counter. The woman is not up to the standard of the rest of your staff. I get the feeling she is doing me a favor taking care of my requests. She is not warm and friendly like the rest of the staff. Your facility is flawless in appearance and clean as it can be.

john_damiano14

Jun 17, 2014

Bob has been selling my family cars for many years. We keep coming back to Bob for his professionalism and exceptional customer service. I have recommended Bob to all my clients and family. He has never let us down! I am a Realtor, and I know how important it is to help educate and direct clients into making the right decision for their circumstance. If you are looking for a Salesperson that knows his stuff, then Bob is the right person to work with.

SanAndresMan

Jun 14, 2014

I was experiencing issues with our 2005 RX330 and took it in for service. Since the vehicle was a few years old and had some mileage on it, I decided to trade it in for a CPO 2011 RX350. The sales associate, Lloyd Dealmeido, was very knowledgeable and walk me through the complete process without ever pushing to close the deal. I felt like I was guided expertly through the vehicle features, the sales process, and was provided with a fair price that met my expectations. The financing process was just a breeze as well. And even though I did not have a stellar credit, Lexus managed to put me in the car with finance terms that continued to meet what I could still afford. Never at any point they made me feel less than an A1A customer regardless of me wearing my throwback sports clothing. I was threated with utmost respect, the vehicle was delivered in immaculate conditions - even with a bowtie on the top as it was a present for my wife, something I wasn't even expecting. These guys are true professionals and I do recommend them to anyone looking to experience the Lexus pursuit of perfection.

RussellSmallwood

Jun 10, 2014

Went in looking for options on a new or used Lexus, Heather was very patient working through the options and variations. Ended up buying a used car from their lot from another manufacturer but was treated as if I was buying a flagship LS. Business was handled extremely well and I felt I got a great deal. Will be going back when we need another car.

Cmoore1029

Jun 5, 2014

Usually I would not write a negative review,but I feel obligated to warn people about this shady establishment. I purchased a certified used vehicle from Nalley Roswell, but it was not in the condition you'd expect a Certified Lexus to be in. The car was obviously in a accident , as the back bumper and side panel was scratched. But my question is if this is supposed to be a certified Lexus why would you sell this vehicle in the condition. As I am writing this review they still have my car going on day 4. The glove compartment does not work as well. That is something I think you check on a certified vehicle before you sell it. I was also promised 20% tint on my windows. That was part of the deal and quit honestly one of the reasons I bought the car. Normally 20% tint is illegal, however, my profession allows me to have whatever percentage I chose. Documentation was provided to the dealer , but after having my car for 3 days they told me because it was illegal they could not do it. If its illegal now it was illegal when you tricked me into buying the car with your shady selling practices.I could write a book on how terrible this place is and yet I still purchased the car, which at this point I regret. The vehicle is rare and at the time of my purchase it was the only one in the state, so I signed my name on the dotted line. If you want a Lexus go anywhere except Nalley Roswell.Ending on a positive note Arnold Harrison in the finance department was very professional and knowledgable. Mr. Harrison also works at the Nalley in Marietta , so if you have to buy a car go there instead of Roswell.

Mary D

May 2, 2014

We just bought our fourth car at Nalley Lexus and couldn't be happier. Jim Roberts is fair and knowledgeable without being pushy and the service team is excellent.

JerryK

Apr 28, 2014

Joel Hughes is and always has been a very professional, personable, and courteous service consultant since I have been bringing my 1997, Lexus ES 350 to Nalley Lexus for service and repair. Nalley Lexus offers consistent quality service and repair for any need that I have for my vehicle. I would have no problem recommending Nalley Lexus or Joel Hughes to any of my friends. The people at Nalley are friendly and the service is outstanding.

Katman

Apr 23, 2014

On my family's 6th Lexus. Always bring it to Joel Hughes for service. He is the best in the business

dondrahedden

Apr 23, 2014

I found a car offered by Nalley Lexus on AutoTrader. I called and spoke with Lloyd, a salesperson and asked if the vehicle was still available and if he would confirm the options listed on the car - specifically navigation, and asked him to explain park assist that was also listed. He said he would check and call me back. I had explained to him that I would need to bring my toddler son, so that we would have very little time to dilly dally around. I did not want to take my son to the dealership unless it was something that I knew I was pretty sure I was going to buy. A short time went by and I still had not heard back from him so I called the dealership back. Lloyd confirmed that it had navigation AND he added an option of rear backup camera. A little side note - I am ready to buy a car. I have a newer car now that I am not fond of, so I am ready to trade. My plan was to test drive the vehicle and if it all looked good ---buy it! So after Lloyd confirmed the features and then added the one feature - so I pack up my 2 year old and head to the dealership....which is almost 30+ minutes from my house. I arrive at the dealership and guess what...no navigation, no park assist and that extra feature he added (rear back up camera) wasn't on the vehicle either. Needless to say I was very upset and disappointed.I confronted Lloyd and told him I felt like they "confirmed" the features just to get me to the dealership and that I didn't appreciate it and felt like they were being very shady. Lloyd got very defensive! It was a horrible experience. If they will lie over the phone after I called twice to confirm - who knows what else they will lie about. I then left a message for the general manager. I thought. maybe I can just request another sales person to help me and that it was not the dealership, but just "shady Lloyd". Guess what? The general manager hasn't had the decency to call me back. Brilliant, Mr. Chris Dastou. Bottom line is this is not the dealership that you can trust. Nalley has a great name, but apparently their management and "Shady Lloyd" seem to be bad apples. I did love it when "Shady Lloyd" told me they didn't need my business.

Lvruiz

Apr 21, 2014

Manny was my sales consultant. He's very knowledgeable across all vehicles. You never feel pressured throughout the process and genuinely cares about your specific needs.

JS, retired

Apr 1, 2014

This was my first buying experience at a Lexus dealership and I will have to say it was great! Customer service was wonderful and the facilities were great. Thanks for the great buying experience.

LD

Mar 28, 2014

We are always very pleased when visiting Nalley! There is no pressure and we feel respected and would not think of going elsewhere for our Lexus purchase!

Alan Breitman

Mar 27, 2014

Have used Roswell Nalley for servicing both our ES series since 2000 and never had a bad experience.just the opposite. Arron Vuu was our consultant for years and was best in business. Devastated when he left to my surprise he introduced thus to Joel Hughes who also has been amazing. I have to do nothing,Joel lets us know when service is due schedules around our time not his and let's me know exactly what needs to be done.When there are surprises he explains them and all my options. When mistakes are made,which is rare Nalley and Joel goes the extra step to correct them and makes sure I am satisfied. Six of our relatives drive Lexus cars in different cities and are jealous of the service we receive I bought first Lexus from them in 2000. Was a great experience. The main reason I always buy the Lexus brand is the service,friendly,helpful employees. Thank you Lexus Alan & Cathy Breitman

April

Mar 25, 2014

Outstanding service!!! Best place ever!!! I would recommend Nalley to everyone. I have never had a problem at this dealership!!! Superb staff!!!

mssjnsapril

Mar 23, 2014

Todd was honest about the deal and prices, no push or hassle, respectful and courteous for the entire visit. Bryan was prompt, honest, excellent customer service, and really rolled out the red carpet for my purchase. The technology specialist and financial representatives were awesome as well! I truly felt my business was appreciated and honored from the time I walked into the door of Nalley Lexus Roswell. I had to travel from Alabama to Roswell, GA just to purchase my car and receive equal opportunity/treatment. It was well work my trip and I will refer Alabama residents to this dealership! Blessings, Dr. Jones

Fran s

Mar 20, 2014

I've been using Nalley Lexus for 5 years. I love my service rep, Do. Jamie, the service manager, is knowledgeable, helpful and very kind. I am blessed to be in their care for my car service. I drove in from Savannah for my service because I trust them so much! Everyone I deal with provides excellent customer service!!

NEW CT200 OWNER

Mar 18, 2014

Dropped by dealership just to look at CT200. Was impressed with courtesy and professionalism of salesperson "Parker". Told him up front that may not purchase, just looking, and there was no "pressure" to buy. In plain and simple terms, he explained "bottom line payment". When asked for his "honest opinion", I believe he gave it to me. Everybody we met that day was very courteous (listening to our "stories", etc.) When deal went through to buy car, Parker explained everything about the car, paired my iPhone and answered any questions we had. One of the best car-buying experiences I've had. Facility also one of the best I have visited.

Mike B

Mar 13, 2014

Always courteous and friendly. The car is ready when they say and a loaner is provided when a longer service is required.

momanis250

Mar 9, 2014

Will Gallagher is a true asset to your team. He is always very professional and always keeps me informed during the service process. It has always been a pleasure dealing with him!

Voiture

Mar 6, 2014

I do not know why I came back to purchase a used car from this Dealer. My first experience couple of years ago was bad and did not buy from them b/c the car was sold to another buyer. I remember giving them a deposit of $500 dollars to hold the car for me for the next day( We negotiated the price and I worked with my bank for the loan)....everything was ready but The next day, I went to meet Jeff Rizzo to finalize my purchase, He sounded disturbed and told me to come back later, When I came back he told me the car was just sold to another buyer. He then asked me to look for another vehicle and he will give me a good deal ( I asked him why he did that and why he did not honor my deposit , but he had no excuse only to tell me that the other buyer offered him more money for the car. I was mad and I left without purchasing from them. Recently, I went back to that same dealer to purchase another Used car, This time I tried to be careful and deal with them tactically, I ended up purchasing a car. My first week I discover that the garage link opener does not work, I took it back to the service department and told them about the problem. I was very surprised when they told me that GARAGE opener Link does not work and it will cost me $850 to fix. i asked to see the used car manager Mr. Kremer to tell him about my experience. He absolutely refused my help and without any excuse, was telling me that the only thing they test is the driving safety of the car. He even said go and buy garage opener for $20. I did not hear anybody apologizing, I hope I will not find any other problems with the car. This is a real story, I gave this dealer a second chance but find out that they do not deserve my business. Be careful dealing with these people. I will never waste my time and money with this dealer.

TCS

Mar 1, 2014

We had a really good buying experience at this dealership. David Kim is the best. We took forever to decide on the vehicle and he didn't get aggravated at all. Cannot say enough good things abut the dealership.

davidtapia

Feb 24, 2014

the Experience was perfect and professional and we got a great deal. i would highly recommed Nalley Lexus of roswell to all my friends and family .

SC300 owner for 19 yrs.

Feb 12, 2014

I've never had a bad experience at Nalley Lexus since we bought our first Lexus (SC300) in 1995. We still have that car. Service has always been first-class (Joel Hughes, service advisor), and on 2/7/14 I bought a 2013 pre-owned Lexus RX350 for my wife. The salesman, Joe Cohen, was very professional and a straight shooter.I felt we got a fair price on the car without having to go through a big negotiating hassle. He was very knowledgeable, helpful, and patient explaining all of the new technology and other features that have taken place since 1995. The RX was basically like a brand new car just as Mr. Cohen had described over the phone prior to our visit. The Lexus brand is kind of like the "gold standard" in our opinion, and the employees who we have come in contact with over the years at Nalley also fit that description.

tcsrobinson555

Feb 12, 2014

Best buying experience we have ever had. Our salesman David Kim went above and beyond anything we ever expected. Would definitely recommend David and Nalley Lexus Roswell.

ChrisL

Jan 29, 2014

Scheduled an appointment for a noise/rattle in my car . When I got there I was met promptly by a service rep and they got a service manager to ride with me to hear the noise. He immediately helped with where it was coming from and said they could fix it rather quickly. They fixed it and washed my car and made me a happy owner me a happy owner!

PLF

Jan 14, 2014

Hadn't planned to buy a car that day when we went to Nalley to see some CPO RX350s. Surprised myself (and my wife) when I ended up with a new 2014 RX350. Combination of good attention and willingness to work with me by the sales team and the impression that the service department had it together were the prime factors in me pulling the trigger on the purchase. Oh, yeah - the RX is a wonderful vehicle.

Sam

Jan 3, 2014

I love this dealership. I bought my 450RX in Florida but moved to Atlanta and used Nalley Lexus Roswell to service my new car. They are professional, on time and have a beautiful service area to either wait for repairs or set you up with a loaner car. Have moved back to Florida but travel back to Atlanta for business and will continue to have Nalley take care of my car.

AC1984

Dec 20, 2013

After waiting six hours, they incompetently made multiple errors. My title wasn't sent on time and I was surprised at the DMV with a difference in sales tax after articulating clearly my home state and information. The DMV informed me that this was a "typical dealer trick". When I brought the matter to a Manager he was rude and said he wasn't going to do ANYTHING about THEIR ERROR. Wow. Is this the Lexus experience? I will go elsewhere for any vehicle I purchase in the future.

cipherkate

Dec 9, 2013

I had planned to take my time buying a car, until I drove the car I wound up buying. But I stopped by Lexus in Roswell first and will never go there again. I'm not mentioning specific names as I don't want anyone fired, I would just like the dealership more aware. The appointment I had setup with one sales person was pushed to another sales person without relaying anything I was looking for. The sales person I worked with picked up personal calls on his cell 3 different times during my visit and test drives. As we were leaving I asked for information to weigh my decision and that's when he picked up the last call, which he couldn't be bothered to hang up or have that person hold as we said goodbye. It was very rude and left me with no desire to give that dealership any of my business. Ever.

jecusick

Nov 21, 2013

Fast and great service and Nalley Lexus of Roswell always has my car done on time and it's done right the first time! I highly recommend the Nalley service department.

CoffeeBlack

Nov 1, 2013

They are really effective ib giving their information about certain cars and guvung the one on one time to each individual to ensure a positive buying process

Charles GS430

Oct 31, 2013

With primarily Will Gallagher's oversight and advice, I have been able to keep my 2002 GS430 in like new condition since my January 2007 purchase from Nalley as a certified vehicle. I have learned from the experience of routine maintenance that Nalley Lexus Roswell delivers the most professional service of any dealership with whom I have done business. Rock solid describes not only my GS reliability but also my respect for and trust of Nalley Lexus Roswell.

LEXUS DRIVER

Oct 28, 2013

I thoroughly enjoyed my experience last week at Nalley Lexus, Roswell. I was looking to buy a pre-owned car and was not dooped into buying a lemon. A sales associate by the name of Brandon, helped my wife and I tremendously. He helped us find something in our price range as well as suiting all of our family needs. The Customer Service at this dealership is equivalent to that of Chic-fil-a. It was amazing, I felt like I was at a lounge, I wanted to call my friends up and say it's a party going on at the Lexus dealership, bring your cars! I would highly recommend this establishment to anyone else, and I think they have made a long time LEXUS customer out of myself.

V8 Cat

Oct 10, 2013

I had a starting problem with my 18 year old SC300, and since it was intermittent it wasn't easy to find. Also it could leave me stranded (I knew it probably was not the battery). Joel Hughes the SA was very helpful in getting it isolated along with very good technicians to the starter itself. They ordered the starter overnight even though they were not positive it was the problem because the car needed to sit through a cool night. They had me back on the road in less than 24 hrs. I have always been treated like a customer that has just bought a new $75,000 Lexus, and the service/repairs have always been excellent. I've had this car since it was new in 1995 and Nalley Lexus Roswell is the only place I have had it touched in the last 10 years at least. Up until the Roswell facility was built it was serviced in the Marietta location with excellent results.

mike_t_sun

Oct 8, 2013

Best experience I ever had buying a new car. Bob Leyda, sales consultant, was very knowledgeable and patient. The deal offered was excellent and car purchased was in flawless condition. I would highly recommended Nelley Lexus Roswell to anyone I know. In fact, I will be going back to purchase a new SUV for my wife. Thank you Todd Chisolm, new car manager, for working with me on the extra discount and your after sales follow-up.

G.W,

Oct 6, 2013

I recieved very timely response to my inquirey and althouth I did not purchase a vehicle I would recommend this dealer to anyone. They very very professional.

sushills

Sep 30, 2013

I had a great experience with Lloyd. He communicated well on the phone and in person. The price of the car was excellent. The car was delivered to me looking great-very clean. We are very happy with the experience and our new car.

cteets

May 19, 2013

Pamela White and Bradley _____?__provide friendly and courteous customer service as does Do Pak because they are friendly yet serious about their jobs and make me feel like they have my car in their best interest.

Adventurous Lady retiree

Oct 11, 2012

Nalley Lexus in Roswell made us feel very comfortable. Working with Johnnie Anderson was easy and enjoyable. He answered every question we had and was very patient answering and showing the differences in the two models we were looking at. It really was an enjoyable experience. Everyone there is friendly and accommodating. Wonderful way to buy a car. I thoroughly enjoy my new RX350.

JustinG

Oct 9, 2012

I had an excellent first-car-buying experience at Nalley Lexus Roswell. The main person I worked with was Charlies. He was very helpful, professional and accommodating. They were in no way pushy and I am very pleased with my 2007 Chevy Impala. When I'm ready to upgrade to a Lexus, this will be where I come.

justing

Oct 9, 2012

I had an excellent first-car-buying experience at Nalley Lexus Roswell. The main person I worked with was Charlies. He was very helpful, professional and accommodating. They were in no way pushy and I am very pleased with my 2007 Chevy Impala. When I'm ready to upgrade to a Lexus, this will be where I come.

Lexus SUV driver

Sep 29, 2012

We had an easy and outstanding experience when buying our new Lexus GX from Nalley Lexus Roswell. The dealership is very inviting and everyone we had contact with from outside to our dealer were very friendly and a pleasure to work with. Jeff Rizzo explained everything and more to us in a personal "no pressure" atmosphere. He was ready to answer all of my questions making it comfortable to go over everything. He was outstanding and we are very happy with our new car. I look forward to working with him in the future.

Low Rider

Sep 25, 2012

We drove 90 miles to Nalley Lexus to test drive a CT200h. We had done extensive online research, and were pretty sure it was the car for us. We got to the dealer very close to closing time, and met Johnnie Anderson. He took the time to let us test drive a vehicle. He new EVERYTHING about the car and how it worked, and what options were available. The purchasing process could not have been easier or gone more smoothly. Every detail was taken care of. The dealership could not be more lovely. (great ladies room!) Everyone was very nice; they treat you and your CAR like gold. I believe I will even drive to the dealer for service when it is necessary because that department is as well organized as the sales department. We are very happy with our experience, and LOVE our car!!

Francine

Sep 24, 2012

Jeff was outstanding so was Mike . Mike was my first contact and Jeff help me with my purchases of the RX350. I was going to purchase from Nalley lexus in Smyrna but didn't get the some Customer Service that Jeff and Mike gave me. You now have a customer for life. thank you Jeff for all your hard work and care that you gave Dom and I. My Best Always. I am a Realtor and I will spread the word.:) Fran and Dom Torchia

Bill W.

Sep 8, 2012

I recently purchased a new vehicle from Nalley Lexus and am happy to say that I thoroughly enjoyed the experience. Jim Roberts makes the entire buying process easy, enjoyable and painless. I wasn't planning on purchasing a vehicle when I first came in but really liked the car and Jim was helpful answering all of my questions. Jim also did a great job explaining all of the many features and walked me through them with great patience until I was comfortable. Larry Guarcello (Nalley Business Manager) did a great job with the car financing process and overall I feel that I got a great deal. I strongly recommend that if you are in the market for a new or used vehicle to stop by Nalley Lexus and talk to Jim Roberts. You'll be glad that you did.

Rocky

Sep 6, 2012

There is no other place to buy a vehicle or get service done. They are by far, the best dealership I have ever dealt with. Jim Roberts sold us a vehicle for my wife. Because of that experience I went back a year later and purchased another one from him. Their service department is over the top great!

Tommy

Sep 1, 2012

My name is Tommy and I just purchased a pre-owned vehicle from Nalley-Lexus. It was the first time I bought a car online. My experience with Nalley, Marshall Brooks, and Kristen Peek was a very positive one. They were knowledgable, helpful, and honest in every way. From, making the car available for inspection by a mechanic of my choice to being proactive in identifying challenges that may pose a problem. Everything Marshall told me about the condition of the vehicle was exactly correct (again this was an online purchase from 1,000 miles away). When there was an issue with the mechanic not being able to get to the dealersip, Marshall drove the car to the mechanic to facilitate the process/purchase. They gave me a great deal! In addition they even filled the car up with fuel before my transport truck picked it up (of which they did not have to do!). Thank you to everyone at Nalley/Lexus! I would recommend to anyone of my family or friends to buy from Nalley-Lexus in Roswell GA! From Ohio, Tommy

londonrev

Aug 30, 2012

Pamela White had direct professional ability With a very caring touch. She has always takenCare of me. Lucas goes the extra mile and has alswatGot the job done fast. Thanks,Rev London

Cat lover

Aug 29, 2012

In 2000, I purchased my first Lexus at Nalley Lexus Roswell (shortly after it opened). To ensure proper care of my car, I always returned to this dealership for service. I formed friendships with the service reps (only 2 in 12 years) because they always treated me with respect and the service was top-notch. When it came time to purchase a new car, of course I returned to this dealership. The sales experience again was just as pleasant as it had been 12 years ago. There is no where else I will bring my car for service. I will always brag about the Lexus car, but more so will brag about and recommend this dealership.

Jordanr2d2

Aug 8, 2012

ALways a p[leasure to do business with Lexus of Roswell. We bought and have my wife's car serviced here. I have never worked with a better group of people.

Deezy

Aug 4, 2012

Customer service was awesome and they worked with me to get me the car or I wanted for the price I wanted. All around great place. Also, the cookies were delicious.

DJMRBC

Aug 4, 2012

Lucas is extremely professional, helpful, and honest! I trust him completely.He is the reason I keep coming back. My Lexus has been a great car (except for the nav system which is second rate). The facility is very nice, lots of amenities, and they provide a loaner when required. I bought the car before I moved here to GA, otherwise I would have purchased the car from Nalley as well.

Johnpham

Jul 13, 2012

Johnnie was great to work with on the purchase of my new 2013 RX 350 last June 2012. He worked through very smoothly through all steps and was very proactive and responsive keeping me up to date on the delivery status of my new car. I would highly recommend Johnnie to anyone looking to buy a new Lexus.

Pontevedra

Jun 24, 2012

Nalley staff always provides top notch customer service!

rometz

Jun 19, 2012

Came in for 20k service for LS460. Charles listend to the few things that I needed done additionally. He explained in detail why I needed new tires (which I knew) and went out of his way to find the lowest price. Service was impeccable and friendly, overall a very nice experience. Service, as always, shows quality work.

marcyb5

Jun 7, 2012

We have a seven year old Lexus SUV, Will has always been our service rep and has been WONDERFUL. He is honest and never does any work without consulting us first. While having our SUV serviced we mentioned an interest in purchasing a CT200h for our daughter. Will said he owned one and introduced us to Jim. He spent most of the day with us ensuring we had the car we would be satisfied with. He then scheduled a follow up appointment to show our daughter how to operate the extensive computer system within the car. He is currently working with my husband to get him the new GS350h when it comes out in July.

pryorsmith

Jun 4, 2012

I brought a certified Lexus from another dealer to have it inspected at Nalley since Nalley had serviced my previous Lexus for 6 years. I trusted them. My regular service advisor is Will Gallagher and I had asked for his opinion earlier on the difference between the 430 I had and the 460 I was looking at. He was very forthcoming with valuable info on the differences in the two. Very valuable info in my decision making process; however, he was out of town when I brought the other car for inspection and that's how I connected with Do. He had helped me one other time when Will was out of town. Do knew what I was doing and walked back into the shop and asked the tech to look deeper into the car than just a superficial inspection.They found a few problems with items that did not meet Lexus certification specifications like brake pad tolerances that were below certified specifications, tires below tolerances and body damage I had missed. I did not purchase that auto from the other Lexus dealer but later found an LS 460 at Nalley. We made a fair deal. Barry was professional,very thorough in the explanation of systems in the car on delivery and followup several days later. He now is looking for a certified RX for my wife.

canefan52

Jun 3, 2012

My experience at Nalley Lexus of Roswell was unlike any other experience at any dealer I have visited. Their customer service is beyond excellent. I truely believe I got a very fair deal. Furthermore I would be more than likely to drive the five hours back to that or any other Nalley dealership.

LX Owner

May 24, 2012

Jeff was great to work with and very happy with my process at Nalley Lexus in Roswell.

my5rox

May 17, 2012

Having newly moved into the area, we went to get our first service at Nalley-Roswell. After the service was done, we asked to use a coupon that was on the website, but they would NOT honor it simply becuase we did not have it printed and in hand. Really! After doing a $150 Oil change, at minimum, they should honor their own discounts and not look for excuses! At my old dealership in NJ, I would not even have to ask for it - it would simply be applied.In the end - dealer can either hide behind excuses to keep you dissatisfied and say "gotcha" or just do what it takes to bring the customer back. I will look for a place next time that actually values my business and wont look for ways to screw me.

mat47

May 14, 2012

Every time I go there, They are beyond friendly, and very courteous. EVERY TIME... Was a little disappointed that you dont have bottled water? Thanks , Michael TorresAnd a Nice Golf shirt, size Large would be nice....

sadrack

May 10, 2012

Chad Duncan is always so helpful, courteous and knowlegeable. I appreciate always being greeted promptly. I know my car is in great hands, and Chad is always about customer service. I would never take my Lexus to any other dealership for service and highly recommend them. Pamela White is always nice and efficient whenever I need a loaner car,too.Thanks to everyone at Nalley Lexus in Roswell. You ALWAYS exceed my expectations !

Lexus

May 9, 2012

I've been a customer of Nalley Lexus since 1989 when I purchased my 1990 LS400 in October 89. I enjoyed the relationship with the Marietta location until Nalley opened the Roswell facility which is where I made my second Lexus purchase of an LX470. Both vehicles continue to be serviced at the Roswell facility. My experiences with the Nalley team through out these 23 years has been nothing but exceptional.

snamfuak

May 9, 2012

We hadn't bought a car from a dealer in 20+ years until this month. Barry did a great job of being informative without being pushy, didn't knock the competition even while promoting his brand, had great follow-up and cooperation with very fast and efficient buying process.

Luxury Champagne

May 8, 2012

I just had my first service visit with Nalley Lexus Roswell. It was a great experience! I was given the "red carpet" treatment from the time I drove on the lot until the time I left. Everyone I encountered was extremely pleasant, personable and professional! I especially want to acknowledge Joel Hughes - he was very knowledgeable of the Lexus brand and even took time the time to show me how to care for my leather seats, cleaned the actual seats, programmed my garage door opener and showed me how to use other features in my car. Overall, I was impressed with the quality and level of service I received.

jfloyd7843

May 4, 2012

Nalley Lexus has a fanatastic staff and a great Service Department. Larry was excellent--he took time with me and helped me make the best decision on my RX 350. I love my new car! Thanks Larry.

Gms7050

May 3, 2012

I trust Nalley to care for my Lexus, have purchased two cars, will buy again.

Lexus Lover

May 2, 2012

We have been going to Nalley Roswell for over 10 years and always satisfied with their service. Our last visit was for an oil change on our 8 year old Lexus. Before the oil change was complete we ended up purchasing a new Lexus CT200h. Our experience has been great thanks to the Sales Team from our Salesperson, Colin Barker to the General Mgr. We love our new Lexus hybrid!!

MarisaP

Apr 25, 2012

Sadly, Ive found most of the stereotypes around buying a car and dealing with dealers/dealerships to be true. However, that all changed with Larry. He was professional, responsive and to the point, which I appreciated. He didnt try and talk in circles. He was open, honest and let me know hed do whatever it took to earn my business. He meant and so he earned it. I live 2 miles from another Lexus dealer, yet I made the drive to his dealership just to cut out the hassle and run around I was getting elsewhere. All- in-all, it was a great car buying experience. I would gladly recommend Larry and Nalley Lexus of Roswell.

jlepine

Apr 20, 2012

This is the second new car I have purchased from Larry G and I have been more than pleased with both transactions. He took the time to explain the features and made sure I understood them before moving on. He was always patient and friendly - LOVE working with him!

Rkelly3517

Apr 20, 2012

After having a less than positive experience with another Lexus dealership, I received a follow-up call from Larry Guarcello. He said that Nalley Lexus wanted me as a customer and would do everything possible to make that happen. I explained that we had decided to defer our purchase for awhile and Larry asked what it would take to have me visit his dealership and evaluate their deal. I told him what my target was to purchase and he did everything possible to meet that goal. Throughout the entire process , Larry's friendly yet professional and sincere demeanor, made my wife and I very comfortable with the deal and gave us a feeling that we're we're not being pressured. Everyone we met or dealt with at Nalley, from the finance staff to the service consultant, were as helpful and friendly as Larry, which made our decision much easier.Before we took possession of the car, Larry spent all the time necessary to ensure I knew everything I needed to know about the LS460. I have also since taken advantage of his offer to be available to assist in anyway possible. In each case, he provided his full attention and answered my questions or solved my problem very quickly. We are very pleased with our decision to purchase from Nalley Lexus.a

Michi

Apr 19, 2012

My service appointments at Nalley are always a pleasant experience. On time and as quick as possible. Yesterday the service rep (Charles)took a good amount of extra time to help me figure out how to use some phone features, which I really appreciated.

leed530

Apr 19, 2012

Larry Guarcello was my principal contact. His knowledge, commitment, and overall expertise was exemlary. The Nalley team was pleasant, warm and very helpful. The facility was clean, neat and very handsome. I would recomend Larry and this dealership wholeheartedly.

sputturao

Apr 19, 2012

It was a great experience purchasing my wife's dream car from Nalley Lexus. In particular Larry Guarcello did a fantastic job in handling this deal. He understood our requirements and made sure all our questions/concerns are addressed. Before and after the transaction, Larry was very prompt in answering calls in a timely fashion. He also made sure to spend a good 60-90 minutes with us to educate about the features of the car.My many thanks to Kirsten and Chris (GM) who were made sure all necessary support was provided to me during this transaction.I would definitely recommend this dealearship for buying Lexus cars.

Derrel

Apr 14, 2012

I had a water pump replaced. The service was friendly, fast and professional. The pump was under warranty and so there was no charge. I was advised that computer records showed no damage from the failed pump.

v8cat

Apr 13, 2012

Joel Hughes has handled the service of my 1995 Lexus SC300 coupe for several years. He has been very helpful in keeping this old car going. It has sentimental value since it was an anniversary gift to my wife in 1995. Joel treats me like I was a brand new customer that has an $85,000 car. Everybody in the shop including the technicians treats the car like it is something special. All work is completed as promised and done right the first time.

ramoak

Apr 12, 2012

I have been shopping fpr several months. I have looked at BMW, Mercedes Benz, and Acura. My salesperson, Larry G., was the only salesperson along my journey that knew his product and the competitve makes I was considering. Larry made it easy to do business always haviing my interests as his top priority. The facility and other personnel I met were just as professional. If you are in the market for a Lexus, Nally and Larry provide a great combination that is hard to beat.

bbrainis

Apr 11, 2012

Larry Guarcello did an excellent job listening to exactly what we were looking for. We originally were interested in purchasing two cars. We bought our cars from Larry because he is earnest, sincere, patient, and knowledgeable. In my twenty + years purchasing cars, I have never found anyone who worked so hard to make the customer happy. We selected two RX 350's, and after changing models and colors, we settled on the two cars that we wanted. Larry made us feel good and and at ease that we should be happy with our purchase, and was more concerned with our satisfaction, than him making a couple of sales. The cars we purchased were not in the current inventory, and he worked diligently to find and secure the cars for us. When the cars were delivered as scheduled it was exactly what we requested with no issues. Larry brought back the pleasure of purchasing a car, as the experience is everything! Everyone at Nalley Lexus was professional, and we will be back to purchase from Larry!

Kirk Malone

Apr 10, 2012

Larry did an outstanding job. Showed me all my options and made me very comfortable with my selection. I would highly recommend him to anyone looking to buy a new or used car.

michaelstidham

Apr 9, 2012

Larry Guarcello did an excellent job listening to exactly what we were looking for. The car was not in the current inventory so he worked diligently to find and secure the car for us. When the car was delivered as scheduled it was exactly what we requested with no issues. Larry worked hard to make sure we were happy with our first Lexus experience. We thank Larry for the stellar service experience. We will be back.

alexo007

Apr 7, 2012

We have had the pleasure of working with Mr. Jim Roberts over the past few years, in fact, our latest lease makes Lexus number three. Jim has always been super friendly, professional and he has always gone beyond of what is expected from a Sales Professional. I would highly highly recommend Jim Roberts and Nalley Lexus to anyone looking for superior service for a purchase or lease, new or used. The service department is excellent, and I have always been greeted with professionalism and friendly faces. Mr. Do has worked with us on a few service appointments, and I would highly recommend Do! He has always had a warm friendly smile for me when I come to service the car.We will continue to do business with Mr. Roberts and Nalley Lexus for years to come! Thank you for the outstanding excellent service!Sandi and Rob WilsonJohns Creek Georgia

JKLazuk

Apr 5, 2012

I had been in the market for over two weeks and came to Nalley actually to look at a ES 350 a non-Lexus dealership had sent them for repair under warranty. Lucas Anderson, a very knowledgable service rep, was a big help to me by letting me go over the vehicle and answering questions on what I found and on the model type andy year. He helped me make the right decision that the car was not for me. He then introduced me to Klaus Lenhard. Klaus is a true professional and is both highly knowledgable and very customer friendly. He is a pleasure to work with. Klaus did a great job in helping me find a certified ES 350 in my price range. I highly recommend Klaus, Lucas, and the team at Nalley based on my experiences with them.

tommcmurrain

Apr 5, 2012

I was referred specifical to Mike by an acquaintance because of his knowlege, personality and most of all his integrity. He was very helpful and friendly and it was a pleasure working with him. As it happens, I ended up buying a different model car from another dealership but I appreciated very much working with Mike. My wife's car will soon need to be traded and I will go to Mike first to get him to show us what Lexus is offering at the time.He's a good

lstewart63

Mar 24, 2012

Working with Bob during my car search has been the most pleasurable experience I have ever had while buying a car, He is a joy to talk to and very knowledgeable of cars. Having Chad as my service consultant over the years, has made servicing my car wonderful. He is one of the best! I love your dealership, keep up the good work.Lori Stewart

Rick 935

Mar 24, 2012

I visited several dealers in the Atlanta market looking for an low mileage used RX 350. This by far was the best dealer and experience among them. Larry had is in a class by himself when it comes to being a business professional. Larry took the time to listen to what I wanted and not just sell what was in inventory. He also took the time to explain the details of the car and the various services this dealership had over the competition. If you have time, just walk into the facility. It really has a different feel than other dealers. One piece of advice, act quickly if you find THE car. They had 10 cars the weekend I was looking, all sold.

Sarah Moore

Mar 24, 2012

Bob Hamilton has stayed in touch for the 8 years since my last purchase and did a great job helping me purchase again. Bob has a great manner and explains well and answers all questions in a clear and concise manner.Chad Duncan is consistently helpful and prompt in scheduling and completing services. He advises and counsels well. Work is done when promised.

OversprayRx

Mar 20, 2012

Larry was a consummate professional. He is straight shooter and I would not hesitate to purchase my next Lexus from him. The only reason for not giving my experience a 5 rating across the board was related to the confusion regarding my lease contract. No fault on Larry.

dborne

Mar 16, 2012

Johnnie was great to work with on the purchase of my new RX 450h last December. He worked through very smoothly through the trade in of my previous Lexus and was very proactive and responsive keeping me up to date on the delivery status of my new car. I would highly recommend Johnnie to anyone looking to buy a new Lexus.Joel Hughes has been my service associate for close to 10 years. I have never had an opportunity to rate his service until now. Joel is the epitome of what a great service associate should be. He is always friendly and kind in his meetings and telephone conversations. He is truthful and accurate in the estimated delivery times associated with when my cars would finish their service. He has also been extremely helpful if there is a non-scheduled service issue that comes up. He is a tremendous asset to Nalley Lexus and the best service associate I have ever had the pleasure to work with.

whitters

Mar 16, 2012

I purchased a car from Nalley simply because I completly trust my Service Consultant Brandy Mcmillan. I have always felt that she has my best interest in mind when suggesting services for both of my cars. I actually purchased a second car from Nalley, because of the trust I have in her. I know that a company that has managed to retain top talent, will not only stop in one area of their business, but rather continue their hiring practices to other areas of the business. Show me one area of a company and it will eventually reflect on another. Everyone I have interacted with at Nalley has been a true professional. Bottom line, I will never go to another dealer. Finding a business partner you can trust is PRICELESS!Thank you to Will, Brandys back-up and Pamela White in transportation. Beyond personable and professional!!!

SWARNER3

Mar 13, 2012

Mike K is the best auto sales person I have ever dealt with. This is my third GS350, the first that I have purchased from Nalley. I would recommend Nalley and Mike K to anyone who wants to deal with a person who has the buyer's "interest at heart" as well as Nalley's. He has the unusual ability to be able to do this. Good luck to Mike and his future. Stan Warner and Dee

CommittedforLife

Mar 12, 2012

To Whom It May Concern: Please be advised that I shopped multiple Lexus Dealerships looking closely at customer service, product knowledge, employee conduct and presentation before making my decision. As a result, I am now resolved to make a purchase. My selection resulted for the following reasons: At my first visit to the Lexus of Roswell Dealership the Salesman Barry Steinburg greeted me and asked what brought me to Lexus and what my interest was. After our dialog he handed me a brochure and described what I was going to experience. From there Barry gave me a full demonstration of the entire car exterior; he displayed the engine, trunk, all four doors, the exterior paint and protective cover, mirrors, lights, tires, sunroof, cameras and sensors, body mechanics and all key functions. After that achievement we visited the interior of each door function, all specified seat and window maneuvers, including the headrest, glove compartment lockout for the valet, interior trunk access, the entire dashboard component, both voice and manual controls, ML sound system, climate setting up front and passenger seating, airbag/curtain protectors and locks, all before vacillating to the test drive. He allowed me to experience the ride from the drivers seat as well as the rear passenger. Afterwards he gave me a tour of the facility, introduced me to the GM, Master Tech, Service Mgr., then he guided me back to his office where we exchanged information and he told me to process all that I had experienced and to call if I had any questions. Barry did not ask for a deposit at my first visit, nor did I ever feel pressured. Further, he listened, paid close attention and took very copious notes.Several days later Barry called and set up a second appointment for another test drive and product iteration. When I inquired about the Teleios wheels, he solicited answers from his GM, Master Tech and Lexus Services. When I inquired about product availability he reviewed their inventory and prospective shipments and told me my car would have to be ordered. A 90 to 120 delivery. Finally, Barry asked about my financing and told me what my options were with Lexus if I chose not to utilize my Federal Credit Union. Ultimately, I selected the 2013 GS 350 Luxury Plus Package Upgrade, Fire Agat Pearl, Flaxen Linear Espresso, Teleios wheels, Illuminated Door Seals, Headsup display, Rear Spoiler, Remote Engine Start, Paint and Leather Protection, Floor and Trunk Mats, and a few other features I was unaware of. Once my packet was complete, Barry gave me a week to make my decision. With that opportunity, I researched several Hennessey and multiple Nalley Dealerships. Armed with actual pricing information I compared Truecar, Real Car Tips, Car Pricing, Ezine Article, Car Price & Value, Costco, and three financial intuitions and arrived at the resolve to purchase and finance my car from Nalley Lexus of Roswell. They were the lowest with all of the aforementioned features. They even came in lower than other Nalley Dealerships. This coming week-end Im taking a friend and my former Credit Union Loan Officer to Nalley of Roswell as they have both expressed an interest. At this juncture, I have "tunnel vision", I can't see any other Lexus Dealership except Nalley of Roswell due to Barry Steinburg. Thank you Barry for making my experience so pleasurable!! Very Best Regards,T. Wade Taylor, MBA, CHES

Eugenardo de Artist

Mar 7, 2012

My recent maintenance experience at Nalley Roswell was overall excellent. The service consultant Van provided good follow up to the excellent service provided by the technician Justin. He was thorough and seemed to take pride in a job well-done. Thanks!

LeNora

Mar 7, 2012

Mr. Guarcello was extremely professional and helpful. I was a very difficult and quirky customer and he went out of his way to accomodate my needs and wishes. I changed my mind on the color of my CT200h and he found me what I wanted! He even stored my groceries for me that I had left in the trunk of my trade-in! What an incredible experience and an equally incredible dealership. And what a car I have!!!

alcar

Mar 2, 2012

The experience that my wife I had working with Johnnie Anderson was exceptional. It has been several years since we last leased a car and Johnnie walked us thru the process with great patience. On the day that we picked up the car, he spent several hours explaining all the new technology that the car offers. We have the car for a week and already have received several follow up phone calls from him and the dealership. I will certainly recommend Johnnie and Nalley to any of my friends.Allan and Carol

BettyBurnDitt

Feb 24, 2012

Larry was very friendly not pushy and waited over a year for us to buy a new car. Great personality, very concerned about your new purchase, and accommodating with further help if needed. A great experience with a beautiful luxury car and a salesmen who knew what he was doing. Thanks, Rod and Pam Shelton

CargileM

Feb 23, 2012

Best experience in 30 years with a salesman.So good, I bought another vehicle from him the next week for my wife.Best price up front compared to the other dealers I. The Atlanta metro area by far.Easiest negotiation and complete follow through of any.

ajstock

Feb 22, 2012

I have bought cars for over 40 years, both for my self and for my employer before I retired. I am an Duke Engineering Graduate and very detail oriented. I also work online to find such things as dealer cost, input from Consumer Reports,and looking at various reports and input on the WEB.After visiting several Dealers and finalizing what we wanted I picked Larry to work with because he appeared straight-forward and very knowledgeable on his dealers cars.I knew what I felt was a great price and Larry made it happen.

happygirl53

Feb 17, 2012

This is my fourth Lexus and the first one bought at Nalley Lexus. This dealership has proven to be so much more into customer relations than any other we have dealt with. I just can't say enough! We felt so appreciated at the point of purchase, and have continued to feel that way.They had a grand opening party for the new Service Center and invited customers to a party that was as nice as many wedding receptions, really...Jazz quartet, incredible food,open bar, complimentary car wash...no sales people hitting on you to upgrade. I took my car in today for service and was treated to a massage at a nearby Spa/Salon, compliments of Nalley.The Service Center and staff have always been friendly, professional and efficient.I would and do highly recommend Nalley over other dealerships in the Atlanta area!

sputturao

Feb 14, 2012

Visited this delearship looking for a used/new RX350. Had a real bad experience. I was surprized to see this dealer is rated high on customer service. Not sure if the ratings are given by customers or self rated. :(During my visit, I wanted to trade-in my car and the price offered no where matched the market price. I did express my concern and the response from the sales person was terribly slow. If they cant match the price, it is OK to say that they cannot offer that price. Even after escalating the issue to Sales Manager, I just got a call back and was told that he will address the issue. It is more than a week and no response at all. Is this customer service??The options for used cars is also very less at this dealership. Personally, I would not recommend this delearship to anyone.

rcameron

Feb 13, 2012

Larry was thorough, helpful yet not over bearing. Would highly recommend him to anyone seeking a Lexus. His attention to detail was helpful but he did not try to over sale the car or himself. The approach was very natural and came across as real!

apoquette

Feb 10, 2012

Joel is awesome! He is very professional and cares for our 2 Lexus' like they were his own. He never tries to sell services that aren't needed for the cars.

betsykinga

Feb 6, 2012

I was looking for a used Honda Odyssey and found one on the AJC Classifieds for a 2010 van with very little miles. I called the dealership and was transfered over to Larry A/K/A Larry G. He was very nice to speak with. He was up front with me and told me that he had many other inquiries. One hot prospect from Alabama. Really? Well I was very interested due to the low mileage and the fact that you can not find a Odyssey with low miles anywhere. He let me give him a deposit over the phone since it was close to closing time. Long story short, I went there the next day and found the dealership to be great and yes, this van was being inquired about even as I was sitting discussing the vehicle. I can not comment on the Lexus but I can state that this dealership ranks high on customer service.

Single Lady

Feb 1, 2012

This is a wonderful dealership - very customer oriented. As soon as you pull up, there is a technician showing you where best to leave your car. Your Service rep is right there as you get out of the car to take care of you. Service is fast, pleasant, and reasonable. Amenities are available as you wait.

mlg

Jan 30, 2012

Larry was terrific to work with! I went into Lexus wanting an SUV and came out with the new CT200h and I absolutely love it. I am so happy with my decision and very glad that Larry put me in the right direction and helped me find the perfect fit for me.

gigsysgal

Jan 24, 2012

Phone contact and response time is always quick and informative. Service visits are a pleasure. Everyone is prompt and courteous. Lucas is very patient and thorough in answering all my questions. And of course I enjoy the perks of the coffee shop and salon while I wait for the longer service apts. Everything is first class and Nalley outshines the competition by a mile!

Katiedid

Jan 24, 2012

Placed info into computer at 3am, requesting price/ info on car posted in Roswell. Larry called me promptly the next day,discussed several options, prices, even cars I had seen on other sites.Did not "put down" the other cars, but to my surprise, gave good opinions on them. But also gave me choices, info on warranty info, service info, that I was not aware of. So very knowledgeable about all concerns that I had. Gave me precise directions to dealership from Rome,Ga. Even called twice while we were on the road, to make sure we were OK. Once there , Larry met us with a smile, handshake, offered the tour of that awesome dealership and the coffee bar. The ladies were so accommodating, pleasant,even that was a great experience! I had told Larry that my time /patience was very limited and could not spend hours trying to "Close the deal" As promised, in our phone conversation, he had all paper work ready & waiting, Justin was very efficient also, and once the viewing of the car and test drive , the deal was sealed !! My husband was very impressed with ME.. because I found Larry !! Not to mention the awesome car that Larry had selected for me to see. My husband was as impressed as I was, even more so, since he has always "made the decision" We have already, and will continue to recommend Larry G. at Roswell.This is our third Lexus.. the others from Marietta. I will always come back to Larry , wherever he goes, We will follow !! He has contacted us twice since our purchase, to make sure we were happy, even had me sit in the car,while he was on the phone,and talked me thru any questions that I had ! This was a wk. later !! Customer service is everything !! Larry is TOPS in customer service. He has personality plus with the desire to make his customer 100% happy by offering the best in quality and personal attention. He truly listens and Delivers . Lexus, hang on to this guy, he can not be replaced. Have recommended him to several ppl in Rome, my Brother included. All that have seen my Lexus is JEALOUS, and I'm loving it !! I felt like I had known Larry forever, as did my husband. We feel blessed to have been directed to Larry. Husband said "Larry was a Godsend". I had Totaled my Lexus a few days before, this was such a relief to have someone so concerned and helpful, put this behind us with such a rewarding experience.I am so thankful to Lexus for having Larry as my guardian angel in this. Usually at a dealership, it is a real ordeal, but never again. Thank you Nalley Lexus,for having Larry Guarcello be there for us. We are at retirement age, and needed him to patiently explain to us all the "NEW FEATURES" we were so not aware of. Just can't say enough !! I know this is too long, but, just can't stop !! Great service and greater salesman !!Thank you , Larry, for your kindness,patience and superb knowledge in fulfilling our needs ! Tom & Kay Mathis. Rome, Ga.

9sabrina

Jan 19, 2012

Nalley Lexus is a great full-service dealership with an excellent sales staff! Our salesman, Johnnie Anderson, treated us well and did everything he could to help me buy my RX 350 at an affordable price. This was my first experience buying a luxury vehicle, not to mention a new one! Johnnie was throughly competent, professional, and knew his business. Both my husband andI felt we could trust his integrity as well as his judgement. Johnnie sold us a beautiful, showroom-equipped model at a reasonable price, even included options I would not have dreamed of asking for, but which have turned out to be wonderful!I love my new Lexus, and plan to return to Nalley for service. Marvin, the service manager, has also impressed me with his professionalism and helpfulness. I look forward to having a good, ongoing relationship with Nalley, and plan to buy my next car from this dealership.Sabrina Klausman

Dgcurry

Jan 18, 2012

Great overall experience. We have already recommend this team to family that plan to buy a gx this year. Larry was the epitome of awesome attention and service.

KayeGinsberg

Jan 16, 2012

My husband & I walked into Nalley Lexus thinking we would just "browse". My husband really wanted me to look at the new IS 250 Convertible even though I have a tendency to prefer the drive of a German engineered vehicle. There was a red 250 convertible on the salesroom floor and I was pleasantly surprised by how sporty it looked. I got in and sat in it and really liked it. Bob Hamilton, a sales person, walked over and asked if we were interested in the car and taking a test drive. I sort of demurred and said we were just looking, but my husband convinced me to go ahead a take a test drive. Again, I was very pleasantly surprised by the speed and performance of the car. We came back to the dealership and my husband asked about the IS 350. So, Bob found one on the lot and took me for another test drive to compare. He also spent a great deal of time back at the dealership, still in the car, explaining all the great features from the Nav System to the Bluetooth & Sound system etc. Bob couldn't have been more helpful and patient in spending time answering all of our questions. And, 3 - 1/2 hours later I drove out of the showroom in my beautiful new Lexus Convertible. Since then, Bob has followed up to make sure I love the car, had me come back so I could learn how to use the Wind Screen and to make sure I understood how to use all the systems in the car. I couldn't be happier with the car, the dealer and, mostly, my salesperson!

Andy W

Jan 11, 2012

This is the second car I have purchased/leased from Nalley. Whether it be sales or service, I always have a good experience the staff is professional, friendly and knowledgable.

C L

Jan 11, 2012

Nalley Service adviser Brandy came to my rescue when I stopped in after 6pm with a faulty battery in my GX470. Thanks to her I was able to have a new battery put in along with a positive battery cable that was found to be defective even though it was almost closing time. What a lifesaver she was. This was not the first time I had experienced exceptional service with Nalley however, my normal service Aron has alwaysdone an exceptional job. I could not be happier with the service I receive from Nalley Lexus. Thanks again Brandy!

George Champion

Jan 11, 2012

Jeff did a very good job explaining the new features on the car and what is different from my 03 Lexus. He was available when I needed to see him. He was very knowledgable about the new car.

Tati1958

Jan 11, 2012

My experience at this dealership and, particularly with Lloyd de Almeida, was ABSOLUTELY FANTASTIC! Lloyd and the dealership went way beyond the norm to satisfy my needs in finding an appropriate car for me.Right before Christmas, my previous car had been totaled in an accident with another driver who was at fault. With the help of my very nice neighbor, we had been looking for another car for some time. We had checked out a number of cars at various locations but were not satisfied with the condition of those cars. Each one had problems. The search for a car had become a very frustrating and time consuming experience.All of this changed when we arrived at Nalley Lexus Roswell and were greeted by Lloyd de Almeida! From the moment we walked into the dealership, we were treated wonderfully and my needs were given the upmost attention. A particular car that we had been interested in, unfortunately, had already been sold. Lloyd immediately began searching the dealership's inventory for another car that might meet my needs. He identified one and brought it out for us to view and test drive. The car was a perfect fit! It had just been traded in at the dealership and had not yet been cleaned up, but we could easily tell the car had been well taken care of by its previous owner.The process of negotiating a deal on the vehicle was a very pleasant experience, unlike what might occur at most car deaI highlylers. Lloyd and his manager, Scott Cleaver, exhibited the utmost professionism during the negotiation, which we respected very much, and we were able to reach a mutually agreeable price for the car. My previous frustrations in finding another car had turned into joy and excitement.All that remained was for the car to be inspected and cleaned up by the dealership, since it had just been traded in when we viewed it. When we returned to pick up the car, we were in for a MOST WONDERFUL SURPRISE! The dealership not only had cleaned the car, as we had agreed, but had detailed it. The car looked close to new again! Thank you so much, Lloyd and the dealership, for going out of your way to please and let my holiday season have a happy ending!Words cannot express the joy given to me by Lloyd and this dealership. Without reservation, I highly recommend Nalley Lexus Roswell and, in particular, Lloyd de Almeida for the dedicated care, attention and thoughtfulness exhibited in satisfying my needs. Again, a FANTASTIC EXPERIENCE! Thank you so much.

lynnbbaker

Jan 8, 2012

I just ordered my fourth Lexus SUV with this dealership so I have had a lot of experience over the past 10 years. They always take care of their customer, going overboard to make certain everything is 110% correct and acceptable. If I ever had a problem out of the normal, which was very rare, they immediately solved it. An example is one time my battery was dying on me and I was able to get to the dealership before my car stopped. They took it in immediately, even without an appointment, gave me a new battery and sent me on my way with no charge at all and within an hour. Whenever my wait would exceed an hour, they automatically had a loaner for me. The great news is that this car rarely has a problem and that's customer service. That's why I have a 4th Lexus from Nalley! lhb

Jill Wood

Jan 6, 2012

As previously, in dealing with Nalley Lexus Roswell, we were very happy with the whole experience. Jim Roberts is extremely knowledgeable, courteous, and helpful in every way. We feel that each member of the sales, financing,and service departments is professional and interested in making the sale and service the best.

William Giller

Jan 6, 2012

They, the service personnel, have a tendency to treat you as an invisible person or at the very least one that really doesn't matter. Having worked with Lexus dealerships in CA (2) and one in Portland OR and having owned 4 ES300/50's and one RX 350 you'd think they'd learn to treat their paying customers better. You may have had a better experience than me - congrats - but my experience has been terribly underwhelming...

chuckmcafe

Jan 5, 2012

Larry made our last-day-of-the-year car-buying experience a very pleasant one. After a nothing-experience at the Acura dealership, Larry fully explained and demonstrated the features of the RX350 in the showroom, and then completed the demo on the road, including a two parking slot turning radius demo, which was very important to us. Larry is an exceptional Lexus representative who takes the time to do it right for the customer. All questions answered and demonstrations complete. Larry called our insurance company for us to initiate the car insurance update process. And he magically got us toward the top of the line in the finance department late on New Years Eve. Then Eric Palmsteen (Finance Director) walked us carefully through the finance process, including thoughtful, low pressure consideration of extended service options. And we met our personal Service Consultant, Vann Boddy, who will be working with us whenever necessary. We liked him but hope we wont be working him too hard. We would certainly recommend Nalley Lexus highly and Larry as exceptional.

glasscl

Jan 4, 2012

One of THE best dealership experiences ever! Shopping for a car is always nerve racking but Jeremy made it exciting, fun, and super easy! We got one heck of deal and are so happy with our purchase, no buyers remorse here. The dealership itself is amazing! Clean, comfortable, great location and the staff is super sweet! Jeremy got us a great deal and was relatable and he genuinely cared about us and what we were looking for in a car. I will go nowhere else for any future vehicle purchases. Hands down a 100% success!

JaimeeShapiro

Jan 4, 2012

I shopped around at several car dealerships before deciding to pay a visit to Lexus. By the time I arrived at Nalley Lexus I was run down from a day of what felt like being stalked and hustled to buy a new car. At several other dealerships there were sales people literally waiting outside my car door when I pulled in. It was an uncomfortable feeling and I was starting to think my old car wasn't so bad and a new one wasn't going to be worth the hassle. Then I arrived at Nalley Lexus...I was able to park and take a look around at the three SUVs out front at my leisure, undisturbed. I ran into Charles as he was walking by and he asked if I had any questions. I did want more information on the GX, which he provided in a manner that was informative but not nagging. My buying process turned out to be a short one. I returned the next day for a test drive with Charles and moved forward with the sale. Throughout the process I never felt pressured or intimidated. I simply fell in love with the GX and enjoyed working with Charles. I made my mind up and there was no need to wait or waste time with other dealerships. The negiotation process was pretty painless and I was very happy with the deal I received. I had my new car only four days when a lady opened her car door into the side of it and dented my door. I called Charles immediately and while in a bit of a small rage. He talked me off the ledge, so to speak, and referred me to a dent expert. The next day my dent was gone, free of charge. Two weeks later a rock hit and chipped my windshield. Again, Charles sent me to the right person who fixed me up, good as new. His on-going customer service post sale has been excellent. (Let's hope there are no further catastrophes)I highly recommend Nalley Lexus Roswell and Charles Cook. I love my new GX 360 and am so glad I made the choice to visit that last dealership of the day...

robp555

Jan 3, 2012

It was a pleasure working with Barry. He was patient and knowledgeable about the different vehicle models I was considering. We were able to come to an equitable solution for selling my vehicle and purchasing the Lexus. Great experience all around!

sytariq

Jan 3, 2012

Larry is an exceptional sales consultant. He is very knowledgeable about the cars that I was interested in and explained the features and highlights of the car that I selected (2012 Lexus 350) and explained them meticulously. I recommend him highly.

twylite

Jan 3, 2012

Excellent care and attention to customer needs and desires. I had a Great purchase experience at Nally Lexus. I feel like I now have extended family

Donna

Jan 1, 2012

The entire process was pleasant from the time I pulled in until I left. The facility was very clean and everyone was polite. Items brought to their attention were looked into and handled in a professional manner. All service issues were explained to me and all my questions were answered without hesitation.

cbreeze

Jan 1, 2012

We bought here before in 2003 and were very happy with that transaction and all eight years of subsequent service. Even Clark Howard says it's time to trade in your car with 111,000 miles. My husband did the legwork for the car we wanted through USAA and Costco.com. Jeremy at Nalley Lexus made the deal and Noel Barnette did all the financing paperwork. It was as pleasant as possible - we recommend this dealership to all of our friends.

spritzk

Dec 31, 2011

Larry was very helpful with my sale and had an intense knowledge on the car. I would definitely recommend Larry and I would definitely work with him again for another sale. Thanks Larry!

srekuc

Dec 28, 2011

Phenominal sales team: informative, no pressure, effort to make our budget work for the vehicle we wanted. The extra touches were personal and far above our expectations. This was clearly the BEST purchase experience EVER! The finance team was personable and, in reviewing the various options for extended services, were not pushy, yet informative. Review of the service expenses associated with the vehicle were reasonable. We have been die hard Infiniti owners for over the past 20 plus years and our experience at Nalley Lexus makes me bleive we will be Lexus owners from this point forward!

Former Beemer

Dec 25, 2011

Service on my three Lexus is great bought the first in 2001 my daughter is still driving the GX 300 with 140,000 miles the 2005 LS 430 still running strong with 85000 and the 1010 RX 350 is my wife's favorite with 40,000. Service is always as promised with great attention to the customer if you leave a message you get a prompt return call.

Singletary

Dec 23, 2011

This is the third Lexus I have bought from this dealership. I consider myselp a savvy shopper and feel that I was treated extremely fair by the sales person and the dealership without having to haggle. I would recommend Jim and this dealership for anyone looking for a Lexus.

donnacrowe24

Dec 22, 2011

Charles Cook is awesome! He was very experienced and made the transaction go very smoothly. I would recommend Charles to anyone looking for a professional sales person that can make their experience a great one! I Love my Lexus RX 350!

LS460GARY

Dec 22, 2011

Very professional and courteous experience with Klaus Lenhard and the entire Nalley Lexus Roswell team. I was treated very well at the dealership and customer service is exceptional.

lisa leeper

Dec 19, 2011

Larry was very friendly and very informative, telling us what we needed to know about the car we went in specifically to look at. He compared it fairly and accurately with the other car (different make) that we were also shopping. He was prompt in following up with us, both on email and phone, and asked for the VIN #s for the cars we were considering trading, but did refuse to give us that info without a return trip to the dealership - an annoying but not unusual sales technique. We enjoyed getting to know Larry and would definitely work with him again. He was hamstrung only by the fact that we could get a much better deal on an used Acura MDX than we could on a new Lexus RX450h and by the fact that the new model Lexus is not yet old enough to have many used to choose or to offer significant savings on. Very nice experience at the dealership itself with coffee bar and snacks offered.

Pguebert

Dec 19, 2011

This the second car I have purchased from Jim Roberts/Nalley and have been treated incrediable well both times. Jim does a wonderful job taking care of his customers. Aside from the fact that I love a Lexus I also love this dealership and the high regard they have for their customer/guest.

W. Dyer

Dec 17, 2011

His knowledge,accuracy,effiency,integrity,and careing are above reproach. He was exceptionally helpful obtaining a new LS460L following a severe accident in which our vehicle was "totaled".

szollinger

Dec 12, 2011

On our first visit, Larry took several hours with us to explain each car and the diffenrences between the other cars we were compairing. We also told him we were waiting 2 weeks before we made our purchase, he never pressured us to "make a purchese today" when we left. We went to 5 other dealors and not one of them called us or followed up on our visits. Customer service was outstanding through our purchase of our new car. Thanks Larry for everything, we love our new car!!

Bfeinour

Dec 11, 2011

I recived Excellent service. Jeff Rizzo was very responsive to my questions and helped me find the best car to fit my needs. I enjoyed working with him and would recommend him to my friends.

aletha

Dec 10, 2011

All of our questions were answered. We were treated in the very best manner. Nalley made sure we were pleased with our choice and no questions unanswered before we signed any paper work. This was the beat buying experience we've ever experienced.

Elcid58

Dec 8, 2011

Larry did a great job in delivering a 2012 Lexus RX350 to my wife. He was very professional, answered all of her questions, and programmed all apps that she was interested in. The difference between different dealers and Nalley is that Nalley has professionals like Larry who go the extra mile in insuring that the customer is entirely satisfied with their buying experinence and provided follow-on information to ensure that we will continue to enjoy our new Lexus.

Woofie1234

Dec 6, 2011

We were passing the Lexus dealership on the way to BMW and decided to stop in. Barry introduced himself and made the whole buying experience seem effortless. His manager was great and very helpful as well. We decided --based on our experience with Barry-- we did not even need to go to the BMW dealership. He truly sold us the car and made the whole process easy. I look forward to working with him and his manager in the future to make our next purchases. And as the owner of 4 previous BMW's that says alot about the level of service we received.

lgoldsal

Dec 5, 2011

I was extremely happy with the deal and the car but 30 miles out of the dealer my check engine light came on. When I called Mr. De Almeida he told me I was out of luck. When I talked with Used Car manager, he said he would check with service to see if they could help me. I never heard from him again. I realize I bought a car as is but really I thought at the very least they would work with me to get it fixed at a discounted rate. This really disappointed me and will cause me to reconsider when I am ready next year to buy another car for my other daughter.

Jeanne Garrison

Dec 1, 2011

I was about to buy a new RX 350 in Birmingham, Alabama that was not exactly what I wanted but seemed to be a good deal. Before making the purchase, I decided to call Nalley Lexus Roswell to see if they had the exact model, color and features that I wanted. I was directed to Tony Jones and told him what I was looking for and he went to work immediately, found my dream car, beat the Birmingham deal and I drove to Atlanta that day and was treated like an old friend from beginning to end. I got a terrific trade on my old RX and drove home that day in my beautiful new Lexus. I did not know Tony until yesterday but he exceeded all expectations of guiding me through my purchase. I highly recommend Tony and the Nalley Lexus Roswell dealership. It is always a thrill to get a new car but the experience I had in making the purchase made it even better. I'm so glad I made the call!

LEXUSKBE

Nov 30, 2011

Nalley Lexus is the place to buy a Lexus. Our salesperson, Charles Cook,treated us as valued customers. I choose Nalley Lexus Roswell because of my previous superior buying experience in 2004. There were no high pressured sales with no obsessive follow up after the first contact via an internet inquiry. The whole staff was courteous, respectful and gave us terrific service. Our new 2012 Lexus ES350 is amazing and exceeds our expectations.

Jill W

Nov 29, 2011

Once again, shopping and buying at Nalley Lexus of Roswell was a great experience. Having bought several cars there, and having used the service department for the normal service, we are again very pleased with this dealership and the personnel. We feel that the goal is to truly make the "guest" comfortable and satisfied with the sale and car, both at the time of the purchase and then later for maintenance. Thanks, Nalley.

duvalro

Nov 27, 2011

My husband and I were a 3 car sedan family (no kids, just cars). BMW, Volvo and now Lexus. I have always been a Volvo girl. I love the vehicles, the service guys, the sales manager - Great experience (on my 3rd volvo in 10 years). I thought no dealership can make me as happy as Volvo until I bought my Lexus at Nalley about a year ago. As a new Lexus owner, I wasn't sure what to expect. WOW. I have another great dealership that I love! It's really important to me to have a dealership that is flexible with service times, loaner cars, relaxing waiting room, close to work, etc. Nalley Lexus has all that. They have been responsive, nice, easy to work with, helpful. Has met my needs before, during and even 1 year after the sale. They are there for me, and I feel like part of the Nalley Lexus family. A year later I still email with my salesman, Barry, and will definitely by from him again (actually looking forward to it). My service gal, Brandy is honest when it comes to my service and always prepares me for the next check-ups. After having the Lexus a few months we got rid of the BMW. Loved the car, but the dealership and the folks within were terrible...The older I get, the more I realize it's more about the dealership and the relationship I have with them and not so much the car. I'll buy a Lexus from Nalley as long as I own cars! Whole experience was just great. Even the finance guy, Scott was awesome, and gave us lots of options and made a recommendation. Go buy your Lexus at Nalley. From one picky, high maintenance owner to others...you will be VERY happy with your experience. In the pursuit of perfection, I found the complete package.

NewCar2108

Nov 26, 2011

We had a great experience at Nalley Lexus Roswell. Everyone we interacted with was very friendly and helpful. The facility was also very nice, and we feel like we got a fair price on our new vehicle. All in all, we would definitely recommend this dealership to others!

Iprovide

Nov 25, 2011

It was a day of days ... The weather was pretty foul (tornado warnings), my car sprang an oil leak and I was over 2 hours late for my maintenance appointment.Fortunately, Chad Duncan is patient with very tardy clients even if they use use poor planning as an excuse. In addition to discussing my car needs, Chad always takes the time to ask about my family and how life is treating me. What happened next was probably pretty routine for Chad but it was certainly a pleasant surprise for me.The highlight of my afternoon involved Pam and Jimmy in Courtesy Transport. When we met, I was on the phone trying to handle a family situation and planning my route to pick my son up from school. What I didn't know was they had already selected a very special vehicle for me to use while my car is being serviced. Without any prompting from me, I was given a LS 460 as a loaner. Since my vehicle is as old as my fifth grader, I felt like I had just won the lottery! Pam and Jimmy know how to make a moment special and they understand how to make a client feel exceptional!Even though the days was challenging, I left Nalley Lexus thinking... It is a great day to be me! Grateful,John M.

Tim Trussell

Nov 25, 2011

If you want the best car buy Lexus. If you want the most professional sales person deal with Klaus. He will deal with you honestly and point out the positives but also the negatives of his products. Car buying can be a good experience And when you are sitting in Klaus's office read his plaque "under promise but over deliver" as that is what will happen

KTJS20

Nov 23, 2011

I loathe and abominate car shopping with a passion because I cannot stand the whole process. I keep my cars for as long as possible for this reason. When I buy a car I buy a good one for that reason too. Thats why I chose Lexis. When I found the car I liked I girded my loins and headed for Roswell Lexis. It took me less than 2 hours to drive out with my new car with a smile on my face. Working with Klaus was a dream. He was friendly and informative and not once was he pushy or tactical. It was a very pleasant experience; I actually enjoyed myself. The whole staff was congenial in every way. I would recommend Roswell Lexis to anyone and I especially would recommend seeing Klaus if you want a new or used car. I may not wait so long this time to trade my car in for another.

Bodybuilder

Nov 22, 2011

Wonderful experience. First of its kind for me. Well trained...experienced...and especially very professional staff.

Tony M

Nov 22, 2011

I recently purchased a Certified Pre-Owned Lexus at Nalley, and couldn't be more pleased with my experience. I found everyone involved to be friendly and knowledgeable, and appreciate the attention and detail given to all aspects of my purchase.

lexie2

Nov 20, 2011

My wife and I came to Nalley Lexus of Roswell to get our headlight fixed in our 2007 ES 350 which we also purchased used from Nalley Lexus of Roswell two years ago. Our car buying experience surpassed every other car buying experience we've had in the last twenty years. Everyone from our first greeting in the service drive area to our service consultant Marvin Chibesa was on top of things. They asked the right questions to find out what our needs were then made sure we were as comfortable as possible during our wait. While waiting for our car to be repaired we decided to stroll through the showroom where we were greeted by Kahlil Stevenson a sales consultant. He proceeded to answer our questions about the existing models in the showroom that we were looking at along with letting us know about some special offers and incentives that were going on that we did not know about. While we did'nt come in yesterday to buy a vehical the deals sounded so good we had to check them out while we waited. Kahlil asked us a few questions to ensure he knew what we were interested in and what price range we wanted to be in and he went to work "FOR US" meaning he under stood what our needs were and provided a perfect balance between the car business and the customer. There was a level of committment and team work going on here we have never experienced before. The finance manager Noel Barnett worked diligently crunching numbers trying to get us where we needed to be while the new car manager Scott Unger kept a watchful eye on everything making sure our needs were being met and we were being taken care of. These gentlemen as a team got the deal done for us and my wife drove away in a BRAND NEW 2011 ES 350!!!!!!We are very thankful to all the employees of Nalley Lexus of Roswell for helping to make one of our dreams come true.

csulek

Nov 19, 2011

Mr. Klaus Lenhard did a great job and was excellent to work with us and the purchase of our 2005 LS430. He is very knowledgeable with this and all Lexus cars. Klaus was very helpful and professional throughout the entire process. He was a pleasure to deal with throughout the process and he will see us for our next vehicle in the future. As we visited this dealership and the service area my wife and I were extremely inpressed at their process and setup.

gchen

Nov 19, 2011

Larry did a nice job of highlighting not only the great aspects of the IS 250 I purchased, but also the less-than-ideal aspects. That is not to say that he did not market the car well, but rather he provided a balanced perspective that allowed me to make the most informative decision possible and not pushing me to make the purchase. When purchasing the vehicle, Larry was very patient and thorough in his presentation of all of the features of the car that I should take advantage of. He also worked diligently to make sure the car was in top-notch shape before I drove it off. Further, the dealership also allowed me to take advantage of financing rates, certain discounts, and tax breaks that I was not previously aware of. I would definitely recommend this dealership for anyone interested in a Lexus, as the service is outstanding. I also appreciate the dealership's honest and straightforward approach.

staceya

Nov 16, 2011

I bought a new ES300 from Nalley and drove it for 11 years with zero mechanical issues & excellent service from Aaron Vu and then Will Gallagher, only 2 people over 11 years. That is not common! When I decided to sell my original Lexus to my best friend, I met with Larry Guarcello in sales and bought a Certified, Pre-owned LS460. Larry made the buying process pain-free and he is articulate and delightful. When we had one slight snag during the sales process, he found a way to solve it and I was completely satisfied. Larry took a great deal of time teaching me about my new Lexus and has encouraged me to come back for more since there were more bells & whistles than one can remember in an initial tutorial. Between a positive sales experience 2 times at Nally Lexus of Roswell, to great car performance, to an 11+ year relationship with my service advisors, I very highly recommend Nalley Lexus of Roswell. Also, do your research, as Consumer Reports rates Lexus as a top notch car! Go see Larry G. when you're ready to buy. He's fantastic!

nerickson

Nov 15, 2011

While I didn't purchase my pre-owned Lexus at Nalley Roswell, I have had extensive work on it there. My service consultant Vann Boddy is wonderful! He responds to my calls in a timely manner, is always professional and overall a great asset to Nalley Lexus Roswell.

sheryldkirby

Nov 10, 2011

This is our third car purchase with Nalley. Once again we had a great experience with our salesman, Larry Guarcello. Larry is consumer driven and strives to do everything possible to make us happy. His knowledge on the automobiles, finance and used cars was very helpful. I will recommend Larry to all of our friends!

Mountain Girl

Nov 7, 2011

Very professional staff. service adviser had already pulled up past history repairs on my car before I arrived. Up front on all cost of repairs. repairs done well. very friendly staff

BrendaLexus

Nov 7, 2011

I have used Nalley Lexus since this location was built. Have bought 3 Lexus' and have all Lexus' serviced here. Have worked with both Bob Hamilton - sales and Chad Duncan in Service. It seems rather obvious that if I used the same sales rep and service rep for that many years that I must be delighted. Bob, Chad and Nalley would have to work to lose my business for me to change. I know change can happen, but as long as I keeping receiving the attention I get I expect to continue to be their customer.

evac93rd

Nov 6, 2011

I was recently in the market for a new 2011 LS-460L. I purchased my first Lexus, a LS-430 in Nov 2004 sight unseen from Butler Lexus in Macon in mid 2004. I have been getting my service from Lexus of South Atlanta since that time as they are the easiest dealer to drive to from my home. I knew exactly what car and options I wanted and sent USAA price guarantee email requests to Nalley Roswell, Hennessey Lexus and Butler Lexus. I also spoke to a sales rep at Lexus of South Atlanta the day before when I picked up my 2004 for routine service.I received an email within the hour from Mr. Keitchens describing the LS-460L that most closely matched my request. An email from Hennessy Lexus followed, but it listed 5 vehicles with various "option levels", not the specific features and colors/trims of each car.I stopped by Lexus of South Atlanta first on 29 Oct 2011, out of loyalty's sake, to see what they had to offer. They had an LS-460L that had comparable equipment but was a darker color rather than the lighter color I desired. I gave consideration to purchasing there but 3 thing prevented me from doinf so: 1-I wanted to see the car in a lighter color in Roswell. 2-I was put off by the stereotypical high pressure sales technique 3-My demo ride was in a demo LS-460, not the actual LS-460L that I was consideringThe salesman explained that they didn't like to put miles on the car. With some difficulty, we disengaged and drove to Nalley Lexus Roswell. The process there was the polar opposite. Mr. Keitchens met us after a few minutes. He let us know about how long it would take to get the car from the lot and sat us down with refreshments in their spotless showroom.The demo ride went smoothly and at no time was their any pressure to buy. We decided to purchase the vehicle and the rest of the process went just as flawlessly. The details of the exact transactions would be boring so I will leave them out, but I will add that at no time did we feel pressured into purchasing any extras that we did not want in the first place. When the car was released to us Mr. Keitchens would not let us leave until he was satisfied that we had a basic understanding of the vehicle's operations and the unique safety features such as Lexus's version of "OnStar" and their Concierge and roadside assistance services. The price was much more reasonable than I expected. I can only say that when my wife's Subaru needs replacing we will be back at Nalley in Roswell to look for a replacement from Mr Keitchens.

aubie

Nov 2, 2011

Nalley did a great job of diagnosing a nail that was stuck in the side of my car. They quickly repaired my car and I was on my way. Everyone was so nice and helpful. They are great!

Jules.chastain

Nov 2, 2011

I have been a Lexus owner since the 90's. Excellent vehicles that last! Over this past summer it was time for major replacements for wear and tear on my 02 ES300 which was now sporting 178,000 miles. I also knew that more necessary maintenance was coming to a close reality. I live in my car all day doing field sales so my car is my office. Yesterday I dropped my heavy briefcase on the extending cup holder and broke the entire assembly. It was just one of those days that was heading in the wrong direction....we all have had that happen. I brought it in to service to my fabulous service consultant Do Hyun Pak to get estimates on everything that was needed in addition to my broken cup holder. Do has always looked out for me as a single mom on service and has shown a genuine concern for me knowing I live on the road, making sure I have a safe vehicle. He could see my frustration and he looked as beat up and I felt at that moment over my despair. Do asked if I wanted to possibly (and finally after many discussions!) talk to a sales person about my options for a new car. Today I said "yes" and I am so glad I did! Do introduced me to Larry Guarcello. He had explained to Larry my situation and Larry was very empathetic. In fact, we both laughed as he said he really did not want to sell me a car just because I had broken my cup holder! Ha :) However, we did spend quite a bit of time talking about exactly what I had invested, what my next investment would be into my existing vehicle, the significant mileage I put on the vehicle in the course of a year, pros, cons inside and out. He took all the time in the world with me to show me what vehicle would best suit my needs. We picked the ES 350 as the best choice for me. I also want to share that I had been online for months watching the website for special deals/offers. Yesterday, when I purchased the car, the incentives I had requested as per the website advertisement had expired the day before. However, LEXUS VALUES YOUR BUSINESS AND LOYALTY and honored the offering to keep a customer and insure the utmost happiness with the buying experience!!!! I can hardly begin to thank EVERYONE ASSOCIATED with my buying experience yesterday for the utmost attention and concern for every detail of my purchase. I would welcome the opportunity to be a consumer reference on behalf of this dealership, especially Do and Larry!!Fabulous job to all!

Happy used car purchase

Nov 1, 2011

I bought a used 2001 Toyota Camry LE and received excellent customer service. I had been shopping around and driving cars at other dealers for weeks. I was very impressed with the customer service and every part of the process in purchasing my vehicle. I will be buying any future cars from Nalley Lexus.

pmullings

Nov 1, 2011

The sales experience was positive. There was no pressure and we were very satisfied with the terms of our purchase. I found Johnnie and Scott to be honest and professional. We will definetly use this Dealership for our future service needs.

honda

Oct 31, 2011

Purchased a certified pre-owned Lexus Saturday from Randy Biggs at Nalley Lexus-Roswell. Every one there showed the utmost in every area of professionlism. The finance manager Scott Unger was very patient with us in all of our decision making. We live in Grayson, Georgia, but dealing with Randy and his team we think we might drive there for service as well. Truly a very pleasant buying experience. Thank you

Susan Lynn Freedman

Oct 31, 2011

Charles Cook was both funny, socialable and business like in his presentation of the product. He was absolutely great to work with and he handled my wife with the knowledge that she was the buyer while at the same time handling me knowing that I was looking at every single word. He was above honest in that he did not attempt to oversell the product and given it was a new 2012 with changes from 2011, he was not embarassed to inquire if a question was asked that he did not know the answer to. This made the both of us most comfortable. His personality came thru as not being your average sales person who might try to rush you to the bottom line but instead took the time necessary to make us feel like the decision was ours and we were not being sold.On the light side, given we were able to overcome the dealer/buyer mentality,Charles should replace the picture on this site with one to represent his personality which is charming.Scott Unger was Charles' guy upon whom to rely and he was as affable as Charles. If Scott needed any back up, Scott was on the spot and he made himself available to my wife and I and he and Charles made the perfect 1-2 combination.The coombination made the other dealers/sales persons that we encountered look second rate in nearly all aspects.

michelle

Oct 30, 2011

I worked with Larry G (Guarcello), in a nutshell, he was terrific. So nice and easy going. I would definitely work with him again.Michelle Belinfante

c sudberry

Oct 29, 2011

I recently took my RX 350 in for regular servicing and Joel was a pleasure to work with as usual. He is knowledgable, friendly, and very thorough in explaining everything that needed to be done. He called to update me on the progress of the work and the estimated time of completion. Joel is an excellent representative of the quality of employees at Nalley Lexus. In no time, Pamela had me in a new RX 350 loaner car and also took excellent care of me to be sure that I was pleased with the loaner she had selected for me. Kudos to both Joel and Pamela. This is my first Lexus and having driven a Mercedes for over 20 years, I am extremely pleased with the car, dealership, and the employees there. Thanks.

GS 300

Oct 28, 2011

I purchased my GS 300 at Nalley Lexus of Roswell in 2002. I have serviced the car at this dealership ever since. After almost 10 years and 134,000 I am still treated with the same attention and quality service you would expect as a new car owner. My Service Consultant Joel Hughes does an amazing job making sure I am completly satisfied and my Lexus stays in top running condition. I live 50 miles from this dealership but would not trust anyone other than Nalley Lexus of Roswell to service my car. I highly recommend this dealership to anyone looking to purchase and service Lexus vehicles.

jaytpaul

Oct 28, 2011

Awesome experience overall! Jim was really great and definitely very fair as far as working a good deal for me. I am very particular about the smallest details and I made Jim go back and forth to the manager to get answers for the most nitpicky questions and he was enthusiastic about that and made an extra effort to assure me I wasnt being difficult and that he cared about what I wanted and wanted me to be happy. I think thats a really rare quality for a sales guy and his attitude is probably what ultimately made me change me mind from being set on a BMW since well before I could drive, to having me driving a Lexus within a matter of days--and I feel really good about the decision. If all sales guys could take a course taught by Jim, there is no doubt they would be more successful.It might also be worth mentioning that Im only 24 (buying alone without parents). Jim and the other people I talked to at Lexus were the only people out of all the dealerships I visited while car shopping that didn't seem to immediately discredit me as not being a serious buyer... assuming I'm just some kid walking around wishing he could afford a BMW and wasting their time with questions. Not only did Jim show me respect, but he seemed to give me an extra break knowing that this was one of the biggest purchases of my life thus far.

Lexus Devotee

Oct 27, 2011

I bought my first Lexus from Nalley 11 years ago and they have been servicing it ever since. Today I took it in for normal servicing while I inked the deal on a pre-owned 2008 Lexus. This dealer is phenomenal from both a service and sales point of view. With a snafu in the new deal today, my salesperson Larry Guarcello did a phenomenal job of making the situation right, to the detriment of his commission check. Although I believe management should have made it right, Larry saw to it that this deal was fair and as-agreed-upon. I plan to continue giving my business to Nalley Lexus of Rowsell. Here's to another 11 years with my new/preowned Lexus!!

dougtinney

Oct 25, 2011

Work hard to make sale happen.Helpful with advantages/disadvantages of different models.Worked hard to get the price down to our goal.Made final sale paperwork as painless as possible.

ntech1

Oct 22, 2011

Charles is a friendly and patient man who made great effort to address my specific needs. Charles and his staff went out of their way to make the deal come to fruition. Unfortunately Nalley Lexus did not have the exact model and trim I was looking for at their location. Most dealerships usually become dismissive about selling cars that arent on their lot. However Charles took the time to find a car with the exact specifications I was looking for at another location. They had it professionally transported from another dealership and allowed me to drive an IS250 demo car with a full tank of gas until it arrived. Charles did a great job of keeping me informed regarding the progress of the cars delivery. I also want to thank Charles for personally being available at any hour to address my concerns. Upon delivery of the vehicle I could tell that Charles ensured that the car was detailed immaculately. I am very pleased with the overall experience and I hope to continue to do business with Nalley Lexus in the future.

holm4379

Oct 21, 2011

Beautifully renovated service area, with lots of customer conveniences. Joel Hughes has been my service associate for years, and has always taken great care of my service needs for both of my Lexus vehicles. He is very knowledgeable about technical issues, and is very customer-focused and friendly. Joel consistently follows through on his commitments, and is extremely dependable and reliable. I highly recommend Joel and the Nalley Lexus Roswell service center to any other Lexus owner who wants his or her car taken care of right, the first time.

ohbiwann

Oct 21, 2011

Charles Cook was terrific. He went the extra mile to make me feel comfortable and to ensure that our deal was done quickly and seamlessly. I would recommend Nalley Lexus and Charles Cook to anyone looking to be treated professionally and with respect.

pstar1906

Oct 20, 2011

Brandy and Pamela are execellent examples of true customer service. Always helpful and have gone above and beyond to solve my issues with servicing my two LS vehicles or getting me in loaners. Pamela, even found my favorite jazz satelite stations on my loaner..now that is service!

pugboy999

Oct 20, 2011

It's a pleasure to take my Lexus for service at Nalley Lexus Roswell. Always greeeted promptly and the service order is taken efficiently. They have a comfortable waiting area, with a choice between TV's or a quiet work area. However, the wireless is very slow and in need of an updrade. The work is aways done right and explained.

Donny1984

Oct 19, 2011

Larry is a best person to deal with for me, because he gave us best service manner plus he has more than enough knowledge to make us understand about LEXUS. Again thanks for all he did to us.

beis94

Oct 13, 2011

I purchased my '07 Lexus ES new at South Atlanta based on a referral to a sales associate at that dealership. I live on the north side of town, however, and have not used South Atlanta for service. I used independent service centers for a coule of years due to their low price and proximity to my house. About a year ago I decided to try out the Nalley service department to complete some routine service requirements. Despite what I would call a premium price, they deliver an excellent overall customer experience. Specifically, I have been able to develop and maintain a relationship with Service Consultant Joel Hughes. Joel is simply fantastic in terms of his professionalism and product knowledge. I feel like he is truly an advisor in terms of maintaining my car, which I use extensively for professional purposes. In summary, Joel exceedingly delivers the value I have come to expect from my auto maintenance provider.

croper

Oct 13, 2011

I found this experience the only experience I have ever had with an automobilt dealership which was totally well done andcustomer friendly and sensitive.The best. Charles M. Roper

Audmsw

Oct 10, 2011

Randy Biggs made my buying experience very enjoyable. He was informative yet not high pressure. I believed he had my best interests in mind in helping me to decide which car I wanted to buy. Everyone was friendly and courteous.

Chunter

Oct 10, 2011

Manny Hiraldo and everyone at this dealership was absolutely fantastic. This dealership is very professional, not like the other dealerships that try to get the sale fast by being pushy" etc. I went in to find my wifes birthday present and left very satisfied. I returned the following day and purchased the automobile. I would recommend this dealership to anyone. My next automobile will be purchased from this dealership.

Porterflop

Oct 10, 2011

Very knowledgable and friendly staff. Worked with me to help reach the best agreement possible. Very understanding and made the experience a low pressure event that I felt comfortable with the result.

rkingsman

Oct 8, 2011

I have purchased my last 3 cars from Nalley / Roswell, and would not consider going anywhere else! A KEY reason is my great service rep - Joel Hughes! He ensures that my car is well taken care of and I never feel that I am being asked to purchase any service that I do not need. And he is a great guy! The quality of personnel, the care that I am given, the competitive pricing, and the great work make this dealership the ONLY place to buy or get your cars serviced! PERIOD! Love them!

angel_ch3

Oct 6, 2011

We just got our first Lexus from Nalley! We are really pleased with their costumer service and our experience there. Manny, the salesperson who assisted us, was very helpful, friendly and did his best to meet our needs during the sale. And when we received our car he left no questions unanswered! We are very satisfied, and after this, we are surely gonna use their service for the maintenance of our car.

blackwm1

Oct 6, 2011

THIS IS MY SECOND PURCHASE AND I FEEL THE DEALERSHIP IS THERE TO ASSIST THE CUSTOMER TO MAKE SURE YOU ARE SATISFIED WITH YOUR VEHICLES. THANKS

AndriaR

Oct 4, 2011

Joel Hughes is great. He is honest with me. I trust his judgment and never feel like he is trying to sell me something I do not need.

bobk340

Oct 4, 2011

Johnnie worked with us on price and interest rate on the loan. After shopping around, we were very pleased with the final deal. He spent a lot of time going over all the features of the car and how they worked, customizing the features for us. Couldn't have asked for more!

GBunny

Oct 4, 2011

Larry Guarcello loves his job and it shows! He always takes time to speak with me when I'm at the Nalley's for routine service just to make sure everything is up to my standards. He was great to work with when we purchased the car last February and helped us get our permanent license plates before we left on a long trip. He also works directly with the service folks (Do and Vann, so far...who are also excellent!), to be certain we are all on the same "wavelength". Couldn't ask for a better sales agent.

jen1unruh

Oct 4, 2011

Larry has been fantastic through the whole car buying process. Not only was the purchase a great experience, but the follow-up has been awesome. Thanks Larry!

bwalton15

Oct 3, 2011

Had a great experience buying a used car. Manny was great!He went beyond the call of duty in saling the car. I live about 2 hours away and he met me half way to deliver the car to me.Overall the experience was great. If you need a car go see Manny. He will put you in a car that is safe and good for you and your family.

eotte

Oct 3, 2011

Joel Hughes is by far the best there is! I have been working with him for over 5 years now & will never see anyone else. I have moved away & am still traveling back to Nalley Lexus Roswell simply because I love dealing with Joel and know that he will take care of me. Always so helpful, and of course, always with a smile on his face. Can't say enough great things!

harmansw

Oct 3, 2011

Larry was great to work with! Very knowledgeable not only of his product, but others as well. He helped us make the right decision for us -- which was another Lexus :)

Mike Donahue

Oct 3, 2011

They were very straightforward, honest, a very pleasant buying experience. The whole transaction was very transparent and I would recommend Klaus and the dealership to everyone.

sdvanderveen

Oct 3, 2011

The Nalley Lexus Team was bar far the best team from a dealership we have ever worked with. We have always been GMC people and the sales team was just "the icing on the cake". The team is so friendly and more willing to take care of the customer than trying to make a deal. It was so nice to see some different options in different models and years and the team didn't try to get us to buy the most expensive car. Positively refreshing!

vikky49

Oct 3, 2011

Barry Steinberg is simply superb and awesome..had an awesome experience working with him..I would my self recommend this dealer ship and barry to all my friends who are planning on buying a used car..I myself would consider getting one more for my roommate..

cindy phillips

Oct 2, 2011

Randy was very courteous, personable and dealt with me on the buying of my car searching for the exact car I was looking for and very patient with me as I was out of town for three weeks during the process of Randy looking for me a car. He is very professional and sold me the car without pressure. I like that most about Randy and his ability as a car salesman. I am very satisified with Nalley Lexus and Randy Biggs and recommend my family and friends to the dealership.

rabraham

Oct 2, 2011

Joel Hughes has been our Service Consultant of choice for the past 6+ years. He has a high level of enthusiasm...you can tell he loves his job. He explains the maintenance requirements in plain terms and offers good advice when mechanical problems are discovered. While we love the new design of the dealership and the many friendly employees (including a great guy in the loaner department at our most recent visit), we return to Nalley Lexus Roswell because of the special relationship we feel we have with Joel.

ReneeDavis

Oct 2, 2011

Tony was extremely helpful. He guided us through the sales process with answering any and all questions we may have had regarding the purchasing of our Lexus. We found him to be friendly, knowledgeable and efficient. He made us feel welcome and as a result we enjoyed our first Nalley experience.

skakos

Sep 29, 2011

We have been with Nalley Lexus Roswell for ten years.Of those ten years, I cannot recall ever being disappointed in the dealership. Whether it be buying one of our three cars, or bringing them in for service, the treatment we received & are receiving has been and is first class. They truly care about their customers & want to keep them coming back.Our service consultant has been Joel Hughes from the beginning & you cannot get us to switch.Knowing this young man for as long as we have has been a pleasure & a privilege. Joel certainly has made our lives easier. Car repairs or service is a joy rather than a harrowing experience & Joel is the reason. He gets it done right & always with a smile.We trust Nalley & Joel to give us honest & superb service & they do!The renovation also makes the service experience mostcomfortable.Great people,surroundings & mechanical excellence. That's Nalley & they can't be beat in my book!Thank You,Sharon Kakos

Charles Holbrook

Sep 28, 2011

Service experience was smooth from picking a time convenient to me to being ready to start when I arrived to having the car serviced and me back on the road in under the time promised. Temperature in the waiting room was like a refrigerator, but I understand they are trying to fix the problem.

drochford

Sep 28, 2011

We lost our Infiniti in an accident and thought that it may be time to change to Lexus; Randy Biggs made us happy we did!

hamhappy

Sep 28, 2011

I would like to commend Greg Walker for assisting us in our 2 Lexus purchase in August 2011. He was professional, friendly, and exceeded our expectations in his level of customer service. I would recommend him to other friends who are looking to purchase a new car. He listened to us and gave us the answers to the questions we had. He was very concience of our time constraints during the car buying process and respected our knowledge and research we had done in the process of buying and selecting a car that fit our needs. He was a pleasure to work with, he was very sincere, and honest.

judybob

Sep 28, 2011

All I ever do is call Joel, and he takes care of everything. I know I can count on him to let me know what needs to be done,without trying to force unnecessary repairs on me.

lhmoon

Sep 28, 2011

Nalley Lexus Service Department consistently provides high quality service for their clients. Since moving to the area, I have been bringing my car to this dealership for the past three years, primarily because of the service I receive from employees like Greg Forness and Pam White. I am always greeted promptly and very professionally. Unlike past experiences with other dealers, I trust Greg and his recommendations for my car. Pam is always professional and moves very quickly to put me in a great loaner car to make my experience even more positive and very convenient. My car is 5 years old and I love the Lexus brand. Because of employees like Greg and Pam and my search for new car in the next year will definitely start at Nalley Lexus.

seeray240

Sep 28, 2011

I brought my car in on the incorrect day and the service dept., especially Joel Hughes said no problem. They took my car and completed the work in a very tiomely fashion. Great experience of superior customer service!!

bruceandrise

Sep 27, 2011

Customer service, personal attention, and attention of detail were well done. Explanation of features of automobile was well thought out and well presented. Customer service and maintenance facility appears to be outstanding.

C.A.

Sep 27, 2011

Lloyd, George and the staff at Nalley Lexus provided what a good car buying experience should be. We were promptly greeted, there was no sales hype, paperwork was done in a timely fashion, etc. We purchased a used Lexus, and I feel very comfortable with our purchase. I will definitely refer friends to this dealership.

Jasonht

Sep 27, 2011

Brandy has always been attentive, professional, flexible and overall excellent to work with. I have purchased around 4 vehicles from this dealership and always had a 100% positive experience. On the service side, I can't say enough positive about Brandy. A+ !!!

PapaJon

Sep 27, 2011

Klaus was excellent to deal with. He had extensive product knowledge and was very helpful and professional throughout the entire process. Roger was the finance/delivery person. He was extremely helpful on this deal and he helped me solve a warranty problem I had on another vehicle. He was a pleasure to deal with throughout the process and afterward.

Tehamby

Sep 27, 2011

Nalley Lexus in Roswell is a great dealership to purchase a vehicle from. The general manager gave us a gift card to a nice restaurant just for test driving a vehicle and was very friendly. Also when we made our visit we had our three young children with us and everyone was great and interactive with the kids. They had a snack bar and the kids got free slushies all day. We all enjoyed the experience. Thanks Nalley's

kalnitz

Sep 26, 2011

Best car buying experience yet. Understood our desires and needs, never pushed, explained everything, was conprehernsive and patient. We are quite pleased with the car.We will recommend this dealer and this sales person to anyone looking for a Lexus new or pre owned! We would go back for any car purchase.Maury Kalnitz

kelleyanddavid

Sep 26, 2011

I went to Nalley Lexus knowing the exact car I was searching for. Barry immediately took me to the car, let me voice my concerns about buying used, and ultimately provided me with the best car buying experience yet. I was beyond happy when I left the dealership, and am still completely in love with my car. None of it would have been possible without the great help provided by Nalley Lexus and Barry!

hlmcdonnold

Sep 24, 2011

We have bought many cars over the years and have never had such "Red Carpet" treatment. Tony and George both went out of their way to please us. All of the employees were friendly and welcoming. The entire process was a very pleasing experience. We are repeat customers for all these reasons.

anewman2

Sep 23, 2011

My husband and I had the privilege of working with Mr. Cleaver, and he turned what we thought would have been a stressful experience into a pleasant experience. We had other choices and routes we could have taken, but after talking to Mr. Cleaver, we quickly realized we made the best decision going to Nalley Lexus. He is not only knowledgeable and experienced, but extremely professional and easy to talk to. Nalley Lexus is lucky to have him on staff. We would definitely use this dealership again, and refer others to Mr. Cleaver and his staff.

Dougmiddleton

Sep 23, 2011

Jim Roberts went out of his way to make sure everything was a. Great experience for us. Nothing was too much trouble. I really liked the dealership atmosphere, very pleasant and very clean. Everyone was super friendly.

dj2law

Sep 20, 2011

I was referred to Larry Guarcello by my in-laws, who recently purchased an ES350 and who are in a growing group of family and friends of family who are extremely satisfied with Larry's service. At the risk of appearing like a suck up son-in-law trying to curry favor, I was extremely satisfied with my experience at Nalley generally and with Larry specifically. Larry's product knowledge, can-do attitude, personality and humor easily overcame some serious supply chain issues. Apparently, after the tsunami, it is easier to deliver a baby than a 2012 AWD RX350. Larry was able to meet this challenge with competence and resolve. I feel like he delivered a high degree of service approaching customer advocate as he met every promise of the deal. Service after the sale was spectacular. If you are looking for a new car, consider a Lexus if for no other reason than to experience Larry Guarcello's service, which I recommend without reservation.

mahshid

Sep 20, 2011

On sunday sep 18,2011 me and my husband went for car shopping,this was the first time we were looking to buy a lexus,we had a very good experince in this dealership everyone were so friendly.mr.lenhard was so plesent and helped us so much through our car shopping experience.

lalzola

Sep 19, 2011

Will is always great to work with. He is quick to solve our problems and always keeps us updated on the status of our car when it is in the shop for maintenance. Whenever we run into a problem, he is always working with us to fix it. Will has the best customer service!

Desto

Sep 16, 2011

Once given our request Charles was able to locate and secure our RX350 for us quickly. We completed all our work via email and the telephone since I was outside the country at the time. The delivery experience was friendly and professional. I would willingly reccommend Charles and Nalley Lexus of Roswell to anyone interested in purchasing a Lexus.

ccoker

Sep 15, 2011

Jeff is an excellent sales person and very thoughtful and kind. My experience with Jeff has been oustanding. I am so impressed with Jeff and the entire Nalley Lexus team. They are all a courteous and kind group.

kvnpeace

Sep 15, 2011

Jeremy is, without a doubt, the best car salesperson I have ever bought from. All personnel at this dealership were professional, knowledgeable and friendly. Excellence!

ximena2

Sep 15, 2011

This was the first time we purchased a used vehicle. We had an excellent experience throughout the whole process. The people we dealt with were professionals and treated us with great consideration and respect.

mcdankd

Sep 14, 2011

Charles was awesome! He found the exact car I wanted and I am so happy with it!!!! They made my trade in super easy and worked with me on the price until I was happy.

ildiko

Sep 13, 2011

I had a great experience at Nalley Lexus. Charles was very informative and had a terrific sense of humor. He found me the car I wanted and wasn't pushy. Scott, Roger & George were also great to work with and very helpful. Had I known that I was going to have such an excellent experience at Nalley Lexus it would have been my first and only stop.Thank you Charles and staff. I love my CT200h

sevarano

Sep 12, 2011

everything was good from the time we in till we left. great service & Lloyd was great. Roger was very helpful and a great additude.would recommend this dealership.

sreil54

Sep 12, 2011

Best experience I have ever had purchasing a used vehicle, salesman was great and the business manager was just as good as well, both very professional! I told Manny the saleman what I wanted and what I expected and he came through! Business manager was great in his handling of my contract and all forms. Totally satisfied with everything!

crawdad101

Sep 11, 2011

Professional approach to meeting our needs, quality product, sales person, Barry Steinberg was as professional as one would ever want to work with. He answered numerous questions, provided all the research and background information we ask for and most i9mportnatly did not pester us to make a decision every time we met.

mvabbyn

Sep 10, 2011

This is the third Nalley Car we have purchased and the second one from Larry Quarcello. Larry was the first person I thought of when deciding to buy a car for my daughter. Larry was well informed about this preowned car he had recommended, more than willing to take time to show the car and identify important features, and he has a wonderful sense of humor. He took time, on his day off, to deliver the car to me and my daughter who came from out of state because Larry had the car we really wanted to buy.I would encourage anybody to buy from Nalley Roswell and Larry would be the person I would recommend. I would like to include the fact that everyone who greets you at this dealership is welcoming and professional. Never a glum or synical look from any of the employees I have encountered.

mlamphear73

Sep 8, 2011

We came in for an education on the Lexus product, and left as new Lexus owners. I would have to say it was a completely phenomenal experience. It met as well as exceed our every expectation of what purchasing a luxury automobile should be. Every person we came in to contact with was professional as well as human. If you've been to many dealerships you know what I am talking about. Every one we met was great wit the most exceptional being our salesperson Larry Guarcello. Not only did he spend an extraordinary amount of time with us, he even came in to do the delivery on his day off at the great peril of being late for a dinner date with his wife. Truly a great salesman that realizes how people need and deserve to be treated. Highly recommend this dealership whether you are looking to get an education on the Lexus brand or purchase a Lexus product. We chose the LS600h L over the BMW 750Li and Mercedes S-class. And don't forget to ask for Larry!

Sandy Kovacs

Sep 8, 2011

Great experience at Nally, Roswell. Cynthia Parms was great, handled everything I needed in finding the car I wanted. I have never seen such customer service such as I received from her. Lexus is such an extraordinary automobile, and I am so proud to actually own one before I retire. Very nice dealership and just as I would have expected from Lexus. I would definitely recommend to all our friends. Also financing my car with your Lexus Business Manager was such an enjoyable experience with Roger Luker. He was experienced, yet warm and friendly, and that's the way I like to conduct my business. Fabulous experience for me!!

sbalat

Sep 8, 2011

Looking for luxury car, we ran into mixed interactions with different salespersons. Big reason for buying this vehicle was Charles Cook. Very professional in treating us, courteous, explaining features, never a push to buy. Highly recommend exploring options with Nally sales team, I'm sure you will end up as happy customer like me, buying from them.

mszurgot

Sep 7, 2011

I wanted a good mileage car and my wife always wanted a Lexus so we stopped by Nalley Lexus and met Charles Cook. What a plesant experience it was working with Charles. Every phase from test driving to the final sale was so easy, there was never any pressure to buy. I would highly recommend Charles Cook to anyone looking to purchase a lexus, he is the reason why we are now the proud owners of a HS250h.

pollysap

Sep 7, 2011

Klaus was a very friendly, knowledgeable sales person, without being pushy. He was patient while we test drove several vehicles before making a decision. He then found the exact color combination I wanted and gave me a loaner vehicle to use while my car was being delivered. He patiently walked me through all the features on my new car and answered all my questions. This was by far my most enjoyable car buying experience.

Phenique

Sep 6, 2011

The first person I spoke with was Ms. Kristen. She was great and her customer service was superb. The other 2 gentlemen that I dealt with were George and Roger Luke. With it being George's birthday, he had to rush out. With that said, the last hour of my buying experience was rushed. In addition, it pays to listen when you are in a Customer Service position. For example, when George called me to see if I was on my way, I assured him that I was in route. Then I asked for your hours of operation. His response was lets not base our meeting on that, it's my Birthday and I'm trying to get out of here. With all due respect, his birthday was not my concern. I asked a specific question and I wanted a specific answer. I was contiplating a large purchase and would have appreciated his undivided attention. When speaking with Roger, I noticed an attitude change when I questioned the carfax report. At this point and going forward he became very short with me. In my opinion, he became very unprofessional. He only offered 1 word answers to my questions and his demeanor changed from "hey lets do business" to "please get out of my office". I brought this to his attention as the atmosphere was getting very uncomfortable for me. He apologize and stated that it had nothing to do with me. Right.....However, whether it did or did not have anything to do with me, that completely killed the mood and made me extremely uncomfortable. There were several times during the buying process that I was very close to getting up and leaving as there were several salesman calling me regarding a Navigator and I could have chosen either of them. If it had not been for the professionalism of Ms. Kristen, I would have walked. Granted, I understand that it was George's birthday, but it was not my fault that he was working on his birthday. That's something that he should have discussed with his manager as opposed to rushing me out the door. I can also understand Roger not wanting to discuss the carfax report with me, however if that was the case, it should not have been presented to me. In closing, please allow me to say that the facility was very clean and I was greeted with kindness and a smile when I walked in.

jandastevenson

Sep 4, 2011

We were in the market for a new SUV for my wife and did quite a bit of research online before hitting the dealerships. We drove many different models of SUVs and finally drove the one we eventually purchased from Nalley Lexus, a Toyota 4Runner. My wife found the vehicle online and we went to the dealership to test drive it and see from there. Barry came out and greeted us (like any car salesman would do) but he was different than many car salesmen we've dealt with in the past. He was friendly, comforting, helpful, and firm but not pushy. I don't deal with pushy car salesmen, they give me a sour taste in my mouth and make the car buying experience a dreadful one. Barry was not like this at all!!! If we need another vehicle (hopefully not in the near future) we will start with Nalley Lexus of Roswell. Barry was a joy to deal with and he really went the extra mile to make the deal work. We traded in a vehicle as part of the deal, and that experience could not have been easier. After Barry, we worked with George on the financing and he was fully knowledgable and very helpful when it came to explaining our financing and warranty options. George worked hard to get us the best interest rate possible by looking at many lenders. We got an incredible rate and walked out of there feeling like we made a great choice (and we most certainly did!). Nalley Lexus of Roswell is blessed to have George and Barry on staff and we will certainly shop with them again.

Akenn

Sep 3, 2011

Traditionally I dread the entire "Car Dealer" experience but Charles Cook and the entire team at Nalley Lexus were professional and engaging. What is usually an exhausting ordeal was just the opposite; plus I now own a quality car!

gkavouras

Sep 2, 2011

I had two small (but very irritating) problems with my Lexus. I didn't have an appointment, and I arrived at the service dept. late in the day, not knowing if they would even see me. Joel went way beyond the call of duty by helping me get my car issues addressed (nail in tire which made it leak, and a faulty door handle). I was in and out of the dealership in less than 30 minutes -- all because of Joel.The great service at this particular dealership is one of the big reasons we've purchased 3 cars from them.

Bruce Lawson

Sep 1, 2011

My wife and I had for some time been thinking of purchasing a new car to replace our 2002 Lexus-not that we had a problem with it, but we were ready for another Lexus. We stopped in at Nalley Lexus and were greeted by Charles Cook. He was very friendly and was not the "pushly" sales type we have dealt with at other dealers. Our buying experence at Nalley was the best we have ever had purchasing a vehicle. I have confidence in the car, and I feel price was reasonable.

cyf1005

Aug 30, 2011

Excellent service. We bought two cars from Mr. Johnnie Anderson. He is ne of the best salesperson we have ever met. The Whole experience is great!

Daslynh

Aug 28, 2011

My experience was AMAZING! I can't say enough about this dealership and the great company of professionals that helped me get my new Honda Accord. From the minute I stepped onto the lot, they made feel welcome and comfortable with the whole buying process. When shopping for a car, you always feel like a sheep in a den of wolves; definitely not the case here! Lloyd was informative and kind in his whole sales approach, while the Finance Director,George, was extremely knowledgeable and equally as sensitive to my financial situation by structuring a deal that made me feel like I'd made a wise financial decision. Plenty of dealerships around the city could learn from the professional staff at Nalley Lexus. Had I know what I was in for, this dealership would have been my first and ONLY stop. Trust me, you've definitely earned a customer for years to come and I'll send everyone I know looking for a car in your direction. And by the way, the cookies are FABULOUS!!!

jayhexamer

Aug 28, 2011

Larry represents Lexus very well. He understands the product and shared his knowledge in a very positive fashion. We enjoyed working with him and would definitely work with Larry again in the future.

d.jones1

Aug 26, 2011

Brandy has been my service adviser since I purchased the vehicle in 2006. She is friendly, professional and will take the time necessary to explain what was serviced on the vehicle and what I should be aware of, ie tire wear,brake wear. Since service is the reason I left another car manufacturer, she has made Nalley Lexus my choice of a dealer. All employees are eager to make your visit to Nalley a positive experience.

louiselochner

Aug 26, 2011

I have always had great maintenance service at this dealership. On my most recent visit, my 1999 RX300 required more work and parts than the repair shop had originally estimated. The wheel bearing was stuck and no amount of soaking would loosen it. A new carrier sub-assy had to be ordered and I was not charged for it. Meanwhile, the maintenance service representative kept me well informed about what was being done and when it should be ready. Fortunately, I had a nice courtesy car to drive. Also, I receive a 10% discount because of the number of miles on my car. Great service!

benbriggs

Aug 25, 2011

I had a great experience at Nally Lexus. Charles was engaging, forthright and informative and made the process of leasing my new car a breeze. The rest of the staff was equally helpful. Thanks,Ben Briggs

Bob Bachrach

Aug 25, 2011

Larry is great. Good f/u skills and good LISTENING skills. He is a salesman but know when to back off. Very good at helping you learn the new technology that is available of today cars.

crisco

Aug 25, 2011

Larry has excellent knowledge on the features of the Lexus vehicles. He is not pushy. Very professional with customers and excellent follow through with his co-workers on the purchase of a vehicle. Dependable follow up after purchase of vehicle.

elletk

Aug 25, 2011

Larry Guarcello is the most professional and patient salesperson I have ever dealt with when buying a car. He had good knowledge of the Lexus product and made it a pleasant and seamless experience. His approach is NO pressure and informative. I highly recommend dealing with Mr Guarcello. I am enjoying my RX350. :)As a sidenote, another large Lexus dealership in Atlanta blatantly LIED TO ME and upcharged me on my previous Lexus. When I approached them about it, there was admission (after they knew I had proof) but I received no apology and no reimbursement. I will never return to them because of it. I will stick with NALLEY!

itanza

Aug 25, 2011

As a fellow sales professional, I was very impressed with Larry Guarcello. I had already done my research and had pretty much decided to buy the model of Lexus I liked before I even walked through the door. So the person who earned my business was the one who would get it. Larry earned it by far! He was patient (as I brought 2 young kids along), knowledgeable, friendly without being pushy, and extremely professional with the cars delivery. He also sold me on the overall service I would recieve from this dealership if I brought it back for future servicing. If you are buying a car from Nalley Lexus. Call ahead and make and appointment with Larry.

Jane Simon

Aug 25, 2011

After looking at other manufacturers and dealers, we met with Larry Guarcello at Nalley Lexus Roswell and purchased our new 2011 ES350 from him. He was very informative when showing us the vehicle and was the ultimate professional when negotiating the sales contract. George Figueroa expertly handled the financial details in a timely manner. We were extremely satisfied with our experience at this dealership and have already recommended them to others.

pyunits

Aug 25, 2011

I had purchase a vehicle at Nalley of Roswell. I had no intentions of buying a Lexus. I met with the sales person Larry Guarcello. He showed me the IS250 Lexus Convertible. Larry did a superb job of convincing me this was better than the other 2 vehicles that I was inquiring about. One in which I had planned on buying. I stated to him the only thing missing was a particular product. So out of the blue, Larry called me. He said I maybe able to get this product. A gentleman was buying the same vehicle and this product was an addition. So I was thinking this was a win win situation for Lexus and the 2 customers. Unfortunately, It wasnt what I wanted. I was extremely unhappy. I brought this to Larry and the service centers attention. Well the dealerships stand was this was a deal that was made outside of Lexus. So this is where Chris Dastou the GM and I met and discussed. My 1st impression was I was going to walk out of here totally dissatisfied. I had my opinion and he had his. Even though he stood firmly behind his opinion. He was willing to work with me. He was very easy to talk to. He was very understanding of my situation. He was not able to refund my monies, but made other arrangements. I walked out of his office extremely happy. Bottom line I would recommend this dealership to anyone of my friends, family and associates. Chris and Larry showed professionalism and I will be back to buy another Lexus in the future.

BJThrash

Aug 24, 2011

As always, I was given EXCELLENT customer service. I was told, throughout my transaction, what was being done and given an oppportunity to have imput. I was treated in a manner that made me feel as if I was the most important person there. I was not rushed to make any decisions or choices and each of the gentlemen who assisted with the purchase of my car, Mr. Gregory Walker, Mr. Christopher Dastou, Mr. Roger Luker, and Mr. Scott Unger, were very kind, courteous, professional, patient, and concerned about making sure I was one hundred percent satisfied; and I was.I would recommend this dealership to anyone who is interested in purchasing a vehicle. Everyone who assisted me went above and beyond what I, or anyone, would expect. I was totally and completely satisfied with my purchase and the customer service I received.

oatdog

Aug 24, 2011

Charles did a great job. He was patient and helpful in all aspects of my purchase. I will be sure to shop at Nalley again.

xlntone

Aug 24, 2011

Jeff was very informative and helpful. He made the whole experience surprisingly easy and not at all stressful. With the exception of the paperwork, the whole experience was pleasant. I LOVE my Lexus:) Thanks to BJ and JR.

J. Williams

Aug 23, 2011

We have been using Joel Hughes as our service rep. for 1 1/2 - 2 years and are very satisfied with his performance. Joel always goes above and beyond, and provides us with outstanding service. His service is greatly appreciated. Thank you. J. Williams

macook

Aug 23, 2011

This dealership provides excellent service. It is easy to schedule, the service is performed in one hour, comfortable waiting area, fair price and great service rep.

moosel

Aug 23, 2011

The sales and service staff made me feel like family. I got a great deal on my trade-in. I was treated as though I was the only customer there and treated with professionalism. I would be more than willing to drive back to Roswell from Greenville, SC to buy my next vehicle from Nalley Lexus Roswell.

toppermax

Aug 22, 2011

Came in from Fl to Atl. Fl. Lexus dealer was unable to correct problem (noise/rattle)--Megan took the time to listen to my complaint, sent over tech for test ride w/ me. Tech (Chris) diagnosed the problem in 30 seconds and fixed the problem under 20 minutes time.Megan was extremely friendly and showed true concern.Your dealership is clean, friendly and a pleasure to go to.Thank you!Peter Richman

dannyd99

Aug 18, 2011

Best dealer we have ever done business with. By far the most professional! I would recommend them for any type of auto needs. Thanks Ballet.

Lavina

Aug 17, 2011

Nicholas was very professional in handling the situation with my vehicle, despite not being responsible for the initial error. He was courteous and prompt. My vehicle was fixed in a day for the promblem specified, which was alignment. This dealership lives up to Lexus' standards and are a class apart.

MTSmith

Aug 17, 2011

I bought my car at Nalley Lexus Galleria and had a very positive experience. I am now having it serviced at Nalley Lexus Roswell because it is closer to my home and office. Each visit to Nalley Lexus has been efficient and pleasant. They have performed quality work, and the service representatives are extremely helpful and courteous. Josh Hughes is a pleasure to work with.

sdannunzio

Aug 17, 2011

Every person I came in contact with, on the day I bought my car, was very friendly and helpful. I had my daughter with me, and everyone was very accomodating to her needs and interests. Jeremy went so far as to give her a coloring book and crayons. I went back two days later to drop off paperwork, and again, employees went over questions I had about the car and accessories. Overall, I've been very happy with the excellent customer service at Nalley Lexus Roswell.

joe.cavalli

Aug 16, 2011

Kristen did a good job understanding my expectations before visiting the dealer in order to cut down on my time for my search to find a car in one day. Jeremy did a good job understanding my budget restraints and working with Finance and myself to a mutually agreed upon price without a lot of haggling, but more important was Jeremy's service after the sale to make the experience superior...

muffin252

Aug 16, 2011

I drive 55 miles one way to have my car serviced at Nalley and have since I bought it there. The main reason is Joel Hughes. he is always responsive to my needs and always extends excellent service.

Randy fry

Aug 16, 2011

Brandy is the entire reason we use the Nalley Lexus Service Dept. She always makes us feel special and goes the EXTRA MILE to make us both comfortable and happy with the service provided. She is thorough in her explanations and makes it worth our while to bring our car to her. She is THE BEST!!!

robwebber

Aug 13, 2011

We have now used Nalley Lexus and Joel Hughes for service of our two Lexus vehicles for approximately seven years and our experience has been outstanding throughout this time. To his credit, Joel Hughes has always been friendly, extremely responsive, and accurate in the service work necessary to keep our vehicles in top condition. Only the needed work is done, and Joel routinely gives us a "heads up" on future maintenance expenditures so there are no surprises. Thanks to Joel and Nalley Lexus, our confidence is so high in their maintenance program and approach to customer service that we actually drive past a much closer dealership in order to continue having our service work done at Nalley.

breeves

Aug 12, 2011

OMG! Brandy rules. She should receive all the awards for attention to details and providng service to me as as customer for years. And thanks Jim and Chris and Clay for making my buying experience FUN.

dwheffner

Aug 12, 2011

Total experience from being greeted by Don ( Lloyd ) upon arrival right on through to the sale and financing with Roger was par excellence.I would definitely expect to be back for next purchase and also to recommend.Don Lloyd has been the best sales person ever encountered in the car business.

Mary Ann Dauble

Aug 12, 2011

Joel Hughes our service advisor has been the one constant for service on all 3of our Lexis RX SUV's.He is professional yet friendley, with a good knowldege of our RX SUV's and is the reason why we are on our 3rd RX.Customer Service is great.If we need a loaner we get one.Yesterday we elected to have a shuttle follow us for drop ofand back to Nalley.Quality of work shows with no need to return for further tweaking.Nalley has made good on several warrenty items at no cost to us replacement.Lexus,Nalley & Joel keep us coming back.

ashleyroberson

Aug 11, 2011

Fantastic overall experience! All of the employees were friendly and willing to help. The dealership was very organized which made the purchase of vechile very smooth. I highly recommend this dealership!

Karen.MItchell

Aug 10, 2011

Jim Robert's main concern was that we got the car we were looking for and left happy. He was thorough but not pushy. It was a pleasure!

jfitzpat

Aug 9, 2011

Larry Garcello is a superb professional with gift for bringing out the very best in anyone. I strongly recommend working with Larry. Direct, straight forward and to-the-point -- very informative and not pushy at all.

robbmckerrow

Aug 9, 2011

Barry was a joy to work with! We walked in somewhat late (around 6:30 pm) on a Monday. Barry promptly arranged a test drive of the exact car we saw on the web site. After completeing the test drive, we went through the steps to appraise our current car, financial application, and information about the car and some options. It was al a very easy, painless process. Barry and the sales manager, Roger stayed until after 9 pm to get the car washed and ready, move the belongings form our old car, and send us home in the new ES 350.I can't imagine a more pleasurable, easy going process. We were treated with respect and intelligence teh whole way through, and never felt and excess pressure to buy the car. I would recommend Barry and Nalley Lexus Roswell to freinds, families, and complete strangers!Thank you to all the fine staff at the dealership. We look forward to a long term relationship with our neighbor.

earias

Aug 5, 2011

The personnel from the salesperson to the finance and support were very friendly and went out of their way to explain all the processes. There service is well known and it is one of a few dealers that I would send a car for servicing without second thoughts knowing that they will only do what needs to be done.

dwheffner

Aug 3, 2011

All the individuals involved with this recent transaction were excellent, informative, cordial, prompt and professional. Would definitely buy again from both the sales person Lloyd and the team.

JanisM

Jul 30, 2011

Larry is the absolute best salesman I have ever worked with. This is the second car we have purchased from Larry. He makes the entire purchase experience a very pleasant one from beginning to end. He is very knowledgeable about the vehicles and took the time to explain all of the features of the car. Larry has a great work ethic and follows up with his customers to ensure complete satisfaction. The overall experience was excellent. I would definitely recommend Nalley Lexus of Roswell, GA to everyone I know and would tell them to request Larry to help them with their needs.

barbmccoy

Jul 20, 2011

The salesman was very knowledgeable and thorough. He didn't waste our time. They were willing to discuss the price. Everyone was friendly. We will no doubt be back again.

JohnSusanP

Jul 20, 2011

Don did a great job with our trade in. 5's across the board. We negotiated a great deal and the service at Nalley Lexus Roswell keep us coming back.

Hamiman

Jul 19, 2011

My wife and I have purchases several cars from Nalley and two from Nalley Lexus. Over the past 3 years we have received outstanding service in their service department(Chad)and when we decided to purchase another car Nalley was a obvious choice. In a difficult environment for sourcing the car we desired we were overwhelmed with the care and service we received from Larry Guarcello. He not only found the car we wanted (In NY!) but delivered it ahead of schedule and in perfect order.Laura and I are very happy with our new purchase and would highly recommend Larry and the entire Nalley team!Jim Hamilton

tcloud64

Jul 15, 2011

Bob Hamilton is an outstanding human being and a trustworthy car salesman! I had been lied to by two other dealerships on the availability of the car that I wanted to purchase and I asked Bob to step in and find me the car I wanted. At that point, I told Bob I was pretty much done with Lexus...and if I did buy a Lexus product, it would only be through Bob Hamilton. True to his word, Bob was on the job! I received timely phone calls and emails informing me of the status of the search. I felt that Nalley Lexus of Roswell as well as Bob Hamilton cared that I got the car I was looking for. This was not a small purchase for me and the team made me feel special and important. Scott Unger from finance was outstanding...made the process seamless!I will recommend Nalley Lexus Roswell and the team of professionals that I know and have grown to trust to everyone I know!

bnsmith

Jul 14, 2011

Outstanding experience friendly knowledgeable staff, fair pricing, quality product, good service. Jeremy did a great job of answering questions without be ing pushing. Finance group was open minded and listen to my viewpoints.

flex169

Jul 14, 2011

The purchase was a great experience, from the time I walked in and met the receptionist to the final deal between the salesperson and I. I look forward to my next Lexus purchase in the near future, your facility will be first on my list. The sales person, Klaus Lenhard was the best, not pushy, very friendly, and informative. Oh yeah, loved the snack bar, definitely steps above the rest.

bldgdesigner

Jul 2, 2011

Larry was very informative. His knowledge of the car was extensive. He made sure I knew exactly what I was buying. There was no pressure to buy. I really enjoyed dealing with Larry and look forward doing business with him next time I purchase a Lexus.

catstate

Jul 2, 2011

Larry was fantastic to work with, he gave us great customer service. We would work with him again and recommend him to any of our friends.

lyndac721

Jun 20, 2011

We shopped around quite a bit online and at several dealerships. We found this dealership most willing to work with us to see that we got the car that was best suited for us at the best price.

nepian

Jun 5, 2011

We were trying to buy AWD vehicle since the car would be driven mainly snowy area in different state. However AWD was really hard to get here in GA; thus, we even opted for traveling to some northern states and drive back. Unlike many others who just said "call me back when you want RWD instead", this dealer was eager to help. Though we lost some bargain power, I think we have gotten so-so okay deal not to mention that dealer took care of shipping cost.Mr. Hong was very professional and courteous through out the buying process. He even came to our house which is +20miles just to pick us up when the car was shipped. We were impressed and would highly recommend this dealer and dealership.

cmluca

Jun 4, 2011

I was really impressed with the quality of the service and customer service. This is my second experience buying a brand new car and this one was the best one. I will come back and will recommend to anyone that wants to buy at the dealer. You pay a little bit more but you get a better car and customer services.

skosh1976

May 15, 2011

We (my wife & I) have been going to this dealership for a while as we love the quality of the cars, the people and the service. The sales and service personnel are very knowledgeable, friendly and helpful. We have had nothing but good experiences here. They have spoiled us.Love the new service lounge and very pleased with our assigned service consultant Will. We also have taken advantage of some of the owner events they have hosted, which is a nice touch.This is the 4th Lexus we have bought from Nalley Roswell and the third from Mike Keitchen. Mike & Nalley will continue to be our first stop when buying a car.

kimberly24

May 12, 2011

Just a warning to anyone who wants to buy a Lexus at Nalley Lexus in Roswell. DON'T!They don't keep their promises. I was promised the referral money, I waited for awhile and decided to call Johnnie. He said, "I don't remember telling you that." We argued for awhile and I got nothing out of it but a click. I decided to call the 1800 number for customer service, after telling the story to her all she can tell me was talk to the seller. I told her I don't want to talk to someone again that raised his voice and hung up on me. I called the Manager and told him that to tell his salesman (Johnnie) to just keep his money. I do not want it anymore, this is not just about the small amount of money but how poorly I was treated. And the horrible customer service!

jglaze

Mar 31, 2011

Manny was very friendly. Didn't intend to buy a car but I received such a good deal I ended up driving away with a Lexus 460. Later that week I had to get a few items taken care of mechanically with the car. When it was completed Manny personally drove The car to me so I wouldn't have to make the 2 hour trip. I would definitely buy another car from him. Thanks

mateowin3

Mar 25, 2011

We came to Nalley to check another Lexus from another dealership. Turns out that it was not as good as a deal as we hoped. The entire staff at Nalley helped us get into a certified preowned that was entirely documented. My wife was recently in a horrible car accident and her Toyota saved her life. There is a Lexus dealship in our town, but after our visit to Nalley, I would rather drive 5 hours to see them, than to deal with the one here.

dsp1412

Mar 24, 2011

Excellent ServiceExcellent VehicleExcellent Price & DealVery Happy with Sales Experience With Mr. Sal'D'AmicoHe was very friendly & Explained the Vehicle in Great DetailAlso Happy with Finance Manager, who Explained the Leasing Process in Detail

dsroswell

Mar 20, 2011

Easiest car buying experience we've ever had. We had not intended to purchase a car on the day we went in but did because it was exactly the car I wanted at a very good price. Excellent customer service from George and Manny - in and out in a new car in 2.5 hours - and happy!

percybell

Aug 26, 2004

Waiting get get a response from the service department is aweful. Don't expect them to call you back for a day or two - and this is just to book an appointment for the car