Used Cars for Sale at Napleton Cadillac Rockford in Rockford, IL

Nancy Shickles

Dec 20, 2015

Very professional and friendly staff. Always feel welcome and appreciated. Thanks to all.

Terry Firch

Dec 12, 2015

Very pleased with the service as usual. The oil change etc. was done in an hour as promised and I really appreciate that. Nice to know how long things will take.

Fabian Montanez

Nov 18, 2015

Very expedient and professional every time. Greg is always very helpful.Thanks for the exceptional service time and time again!

Carol Lawler

Oct 30, 2015

Very Friendly - I bring my Escalade for the Cadillac Care Service - & Really like how they treat me... Also a Free & Nice Car Wash as well. I would Highly recommend! -

Dennis Maxwell

Oct 9, 2015

Not all visits to Napleton are involving big issues, which is a good thing. Why would you want expensive car issues in the first place? With that being said, Irv, & Kevin, got the oil change, tire rotation, and back brakes to correct operating order. While there I looked at the new cars, visited with sales reps, Brian & Justine, drank the free coffee and went home. No hassles.

Ray Matlock

Sep 22, 2015

Everytime I made a visit to Napletons, the Service Manager like Erving was very through and clear of the problems I had with my vechle. Made me feel comfortable and sure my issues would be resolved. Your waiting room is outstanding and accommodating.

Bruce Zummo

Sep 12, 2015

Service was a delight to work with! I came to Napleton to get age related issues sorted out and they exceeded my expectations by getting all of them done at once. So far, the car has been running fine. I'm hoping that another visit won't be necessary anytime soon, but when it does, It'll be at Napleton. Downside, I have an older Cadillac, and the bottom line is, It costs an arm and a leg to get any kind of service for your vehicle at any Cadillac Dealership.

Laura Butler

Sep 2, 2015

Everyone was friendly and courteous. I brought my car in for a factory recall and they did not treat me any different than one of the paying customers. I think next time I am looking to buy a car, I would shop at Napleton's first!

Kurt Peters

Aug 18, 2015

Napleton Cadillac has consistently performed well at whatever needed to be done with our DTS.

wa2fast

Aug 14, 2015

Had been working with dealer on the purchase of a used Boxster. Had discussed on several occasions but could not agree on price. Asked dealer to let me know if any changes on price. Called dealer a week later to ask about the car. Dealer stated car was sold. Not the entire truth... dealer sold car at an auction. Fould this out through auto check. Disappointed dealer did not contact me before taking to auction. I'm sure my price would have been better than they received at auction. Will look elsewhere for a car.

L.M. Ferro

Aug 10, 2015

I've had this car for 12 yrs. since I bought it there. And it was always serviced there, and so far I have always been treated fine and the car was always fixed properly. I may have had a time or two that I had to 'remind' them to check certain things (e.g.-fluid levels, cabin filter) because I'm not sure they did. But, they always make it right. That's mainly what matters to me...that they 'make it right' !

Dennis Maxwell

Aug 1, 2015

The Napleton team did a perfect job solving my Cadillac drive rattle. The repair (replaced all sway bars)indicates they are in interested doing a quality job. Driving out of the dealership my drive issue was solved (100% satisfied). The car was detailed to a level that was really appreciated. When leaving the dealer it was like the car was new again. The Cadillac ride is back. Coincidentally, I was also provided a current well equipped SUV loaner which I wanted to test drive.

Kathleen Morr

Jul 29, 2015

I was greeted by Irv Bolthouse, Service Advisor. He was very knowledgeable about the service I needed. He has a pleasant and welcoming personality. The maintenance work performed by Bill was top notch, and my vehicle was ready in a timely fashion.

Jeffrey Krueger

Jul 10, 2015

Repair was done quickly and correctly. Very professional and courteous service department.

Scott Hadfield

Jul 10, 2015

Timely and professional. Went above and beyond what was expected.

Louis S & Kare Matjasko Family Trust

Jul 6, 2015

Always thorough quality work in service. Courteous and knowledgable staff.

Carol Jerich

Jun 3, 2015

Our service advisor kept us informed of the status of our vehicle. Napleton Cadillac has consistently performed equal to or beyond our expectations throughout our ownership experience.

Thomas Peck

May 22, 2015

Greg and Bob I thank you for taking such good care of my car. After an extended drive I can truly say it is performing better than new. Thanks for attention to detail and high quality service. Tom Peck

Babs Erickson

May 17, 2015

Greg in service was extremely helpful. He checked to make sure my car was still under warranty, and he had the recall fixed. My car had been washed when I got it back. Kevin, who drove me home and back in the shuttle, was also very friendly and professional. My SRX runs great-I love it.

Bobby Klump

May 15, 2015

Great service!Staff are professional and friendly.

Paul Schone-knoll

May 13, 2015

Finally a dealership that listens to a persons real needs and satisfies them by going above and beyond my high level of expectations. I love my second new Cadillac Srx from Napleton!!!

Robert Mcgarry

May 7, 2015

Great job getting me back on the road again. Little notice of problem, very quick solution

Renee Swanson

May 5, 2015

Excellent customer service and professional staff.

Dennis Maxwell

May 1, 2015

I was greeted by Irv and Mike the service reps. They were both aware of my service order. The mechanics make the repairs in fast order. As a plus my car was washed & my inside windows were cleaned too.It is nice to be treated as a client and not just another customer.

Natives Tim

May 1, 2015

I went to look at a used vehicle that was just listed in Cars.com and was greeted at the door by a very friendly chap. I inquired about the vehicle and he brought it out to the front of the store. He was quick to mention that it was in excellent condition except for a small dent on the tailgate. He told me about the owner and why they traded it in. I took a test drive the next day and because my salesman was off that day, another went with me and they let me drive 11 miles to my home so that I could see if it fit into my garage with my other car. I put a down payment on the vehicle a couple days later and completed the deal on Saturday, when I was more available. When I was picking the vehicle up, I had a friend give me a ride to the dealership and while I was getting the final papers, she came into the store and looked at a Subaru. She was previously interested in a Honda CRV but after looking at the Subaru, she became interested in the Forseter. My salesman was very kind to my friend too.

Dimitar Kolarov

Apr 15, 2015

I want to say BIG THANKS to Chad Hauser and Greg Langley .They have been very nice and help me to get my Cadillac xts 2014 fixed. I recommend this service to everyone who has Cadillac. Again thanks a lots guys.Dimi

Carol Lawler

Apr 2, 2015

They were Very Polite & Helpful - I love that Cadillac offers all these services as part of the free Coverage... Apt went well & timely & even washed my Escalade to look wonderful upon leaving! I am Very Satisfied & Appreciate Napleton!

Robert Mcgarry

Mar 11, 2015

Came in for service without an appointment and was taken care of in a timely fashion. Appreciate the service.

Gerald Lang

Mar 3, 2015

THE APPOINTMENT WAS MADE TIMELY.I WAITED FOR THE SERVICE TO BE COMPLETED AND IT WAS ACTUALLYDONE FASTER THAN THE ESTIMATE.I WAS VERY SATISFIED IN THE WAITING AREA AND THE COMPLETESERVICE ACCOMLISHED.

Dennis Maxwell

Feb 3, 2015

All my issues were addressed to my satisfaction. My last service visit was for a 40k oil change, GPS loosing destination address, XM radio loosing memory channels on the "A" list of the A to F listing and check for brake ware.I believe that the staff attempted to resolve all issues. They checked known defects database and error codes but nothing was found. The brakes were also checked and found to be fine.

Michael Payden

Jan 31, 2015

Excellent service department. Service Advisor Greg Langley is very competent and very friendly. Ditto the sales department and Justine Brugger.

Barry Viktora

Jan 31, 2015

They are always pleasant and get us in right away when we are scheduled.

Marilyn Nazzarini

Jan 9, 2015

It was merely an oil change - they STILL haven't been able to locate & fix the rattle in the right front panel (been there since I brought it in for a "recall". It wasn't there prior to that!

Charles Martin

Jan 7, 2015

Was a walk in customer. They were able to take care of me right away and at a reasonable price. Staff there was very friendly and the waiting room was very comfortable. I'd highly recommend them!

Diane Burke

Dec 23, 2014

i recently had my car towed there due to key fab not working staff was very attentive , also had the door of the power port on concel replaced as it would not stay closed , they recieved a door but was not happy with the way it looked so had another one shipped to them overnight , they provided me a car for the 2 days that my car was there they are always helpful and friendly

Renee Swanson

Dec 21, 2014

Irv was very customer friendly and quick. My recall and oil change was fast and over quickly so I could get to work.

Donald Jerich

Dec 8, 2014

We have been buying cars for 50 years and Napleton has the best service that wehave experienced.Their actions treat us like a very valued customer.

Thomas Izer

Nov 7, 2014

I was very satisfied with the service department on a stop in basis

JWallingford

Jul 4, 2014

Tim was such great help! I stopped by the dealership and found the most perfect car I could ever imagine and he made my dream of wanting it come true! He was able to work with me, and supported any decision I made. Very great group of employees, and a great atmosphere as well. Thank you Tim!

GENE sportsman

Jul 1, 2014

My first time for service on my subaru and Gary was right on the ball he told us how long it would take and we could wait in the waiting room that was nice and clean. When it was all done he told us that every thing look good on my car and thanks for coming. Got a free car wash to. Evan if you bought yer car some where else its a good place to bring your car for service.

TracyP

Jun 21, 2014

I always appreciate the customer service I get from Gary and the rest of the gang at Napleton. I am always treated with respect and kindness no matter what kind of day I am having. They are honest and reliable. Check them out!

JodyS

Jun 10, 2014

Mike Price was wonderful to work with, no pressure but understood exactly what I wanted. No hometown Subaru dealer around me, and many people have stopped me in parking lots with questions. I refer everyone to Napleton Subaru in Rockford!

KMarie

Jun 10, 2014

When I needed a car quickly because my car completely died I decided on a Subaru Outback. I live in Indiana and after checking at a few local dealerships decided to try Napleton in Rockford, IL. Salesman Bruce dealt with me over the phone, found exactly the car I wanted and at a very reasonable price. I was genuinely pleased with his willingness to go the extra mile to get me the car I wanted and I could not be happier with it. I would definitely buy from them again.

MarceloB

Jun 10, 2014

I am extremely satisfied with Napleton's personalized customer care. The agents helped me every step through the leasing process! I had bought a car previously and came back to lease this car as I was very happy with how things went the first time around, and I was pleased to get the same excellent care!!! Thank you, Napleton!

Stevie J.

May 19, 2014

Prompt courteous service. Clean, comfortable, and well furnished waiting area.

artist

Apr 18, 2014

I was in the market for a new Subaru. My daughter had purchased the Subaru Forester and told me what awesome mileage it got. I looked online and found Napleton had a Subaru dealership in Rockford. I called and the salesman was so helpful and was willing to come in on his day off to help me. The dealership was clean and everyone was professional. They were able to answer all my questions and in less than a week a car was delivered and all of the additional items were added. I am very happy with my purchase and would definitely recommend this dealership to my friends!

Kevin D

Apr 17, 2014

Our first experience with Napleton was when the "Saturn" brand was discontinued. Napleton's service department took very good care of our two Saturns. When it was time for a new car we looked at all of the available options before deciding to buy a Subaru Forester. Our salesman, Tim, was most helpful. He showed us several models and pointed out all of the different features. We have been dealing with Tim for over ten years. He has always been honest with us and has done everything within his power to make our car buying experiences pleasant. If you are looking for a new car, talk to Tim at Napleton's. You will be glad you did. We are looking forward to many trouble free years with Napleton's and our new Subaru Forester.

homer

Apr 15, 2014

I hate to type so if i'am taking the time to type this my review must be really good or really bad.It's good. bruce and Todd made the process quick and easy.I only have a 120 miles on the outback so i'll have to get back to you the performance

SubaruLovers

Mar 31, 2014

We purchased our Outback here in a very pleasant buying experience after being unhappy with the Subaru dealer in Aurora. This was 2 years ago and we have been pleased by our service visits (free car wash) and the friendly service manager and other employees. The waiting area is comfortable and the coffee pot is on with a variety of choices. It's fun to walk around and sit in the new Subarus and dream of one in our future but for now we are so happy with our Outback that we don't need to buy anything else.

Brad B.

Mar 31, 2014

I have been a customer of Rockford Napleton for many years now. I currently have a 2013 Impreza Sport Premium. By taking the time to get to know each other, I have had a great relationship with this Dealership. Sales, Service and Managers know me by name and I by theirs. I can talk to any of them and be assured they will take care of my needs and concerns. I still get a call now and then from my Sales person Tom, just to check up on the car (I've had it over a year). Service after the sale, I like that about Tom and Bruce.

Rocket 56

Feb 26, 2014

I did a lot of on-line research to select the Forester. Consumers Reports rates it very high as do several other car mags. I almost passed on it because Car & Driver said the automatic didn't have a passing gear, but decided to drive it on I -90. Got behind a truck at about 65 mph and nailed it. Trust me, it doesn't need a passing gear. We bought it for my wife but we both love it. We got a fair trade in, I usually sell the old car my self, but decided to see what they could do. Our salesperson, Tim, was very helpful and there was never any pressure to make a sale and he made sure we understood every step of the transaction. I would rate him and the facility as 10's

A.K.

Feb 25, 2014

I bought a 2014 Forester for Napleton's Subaru. Mike Price (salesman) was very knowledgeable and helpful in showing us the vehicle, letting us test drive the vehicle, and answering any questions we had. He was fair in finding us the right vehicle for the right price. I would recommend working with him. The finance department needs some improvement. First, the individual presented us with a contract that was not for the original agreed upon price. I really hope that was an honest mistake. Once we informed him of it, he did correct it. Second, the quoted finance rate that we received was not what we were offered once we arrived to complete the deal. Only after voicing our complaints, did he give us a rate with a different bank that was within the range we were quoted. (We relied upon the quote in shopping for the best rate and why not give us the best rate to begin with?) Third, the individual did not appreciate the fact that we did not want to buy the extended warranty. We had to confirm with him multiple times that we did not want to purchase it and he made us feel uncomfortable for choosing not to purchase it. Overall, I would recommend this dealership; however, if you do have to deal with the finance department, make sure to review everything carefully before you sign on the dotted line.

KM

Jan 29, 2014

The staff at Napleton make sure you are satisfied, especially the service department. They squeezed us in when we didn't have an appointment and exceeded our expectations during our visit.

SM

Jan 28, 2014

Napelton's treated me with respect when I purchased my vehicle and their service department goes out of their way to take care of your needs.

Jill

Jan 20, 2014

Dealing with Mike Price was a pleasure. No high pressure and didn't even fell Ike other times I bought a car. I will buy my next car there

Kevin D.

Jan 18, 2014

Always treated well ..last visit oil change and tires and usually above and beyond. Thank you Irv.

Susie D.

Jan 17, 2014

Several years ago I bought my Subaru from Bruce at Napleton's. Our whole deal took less than 3 hours to complete. There was no pressure, they gave me a fair price for my Subaru trade in and a fair price on my new Outback. So when looking for a new car I went back to Napleton's . I first spoke to Scott the general manager, he told me when I was ready come in and we would discuss a lease and all the pro's and con's. I went in at 10am talked to Jeff one of the salesman-fell in love with the car on the show room floor and drove out with my new car by 2pm.- They explained the lease process and how it benefited my situation. I would recommend Napleton's to anyone looking for a Subaru. Not only are their salesman top notch but my Subaru repair service rep Mike P. is very helpful whenever I have a service question or need my vehicle serviced.

Ron and Jody

Jan 15, 2014

Salesman (Tim) met us at the door. We told him what we were looking for and he took us out for a test drive. No pressure. We returned a couple of weeks later, got a no hassle price and made the deal. When the car came in Tim went over all the functions of the car, we drove it home and are happy customers. Easy car buying.

AlanLP

Jan 7, 2014

They were prompt and on time for the repair. The explained the problem and the solution in detail. Very pleased with the quality and professionalism I was shown during my repair experience.

Bob'nNancy

Jan 6, 2014

We had researched several vehicles and decided to purchase the 2014 Subaru Forester. Our buying experience was enhanced by the wonderful customer service we received from Michael Price. Although they were very busy on that last day of the year, Michael spent quality time with us to assure we had the car we wanted and the information we needed. We will highly recommend the dealership and Michael to everyone!

Jenny

Dec 30, 2013

I knew I was looking for a Subaru, trading in a Cadillac. I dealt with Clay, and received low pressure, honesty, humor, and respect as a woman. The dealership was very friendly, clean, timely and easy to deal with in general. I got the car I wanted at a reasonable price without any dancing. I look forward to working with this group.

happy Subaru owner

Dec 24, 2013

I had a hybrid that had just had its second hybrid battery installed at 28K miles. Was not looking toward the future with happiness. Looked at Honda, Toyota, Mazda, Hyundai and Subaru. The salesman was very low pitch, very helpful, straight forward, appeared to love the cars he sold. Listened. The dealership was busy, the facilities clean and efficient, people appeared to be getting service quickly. I was pleased with everything.

skoester

Dec 23, 2013

We received excellent service at Napleton Subaru. We have dealt with Clay in the past and we will continue to follow him. He has been very honest and very courteous. He has always made us feel at home. He worked very hard to find us a Subaru. I am not any easy person to please and he found just what I asked for and had it delivered in a very minimal amount of time. He even came out to my place of business to install my all weather mats before our big ice storm in the Midwest. I so very happy we met him years ago and I look forward to visiting him often. Napleton Subaru has a great asset in Clay and they are very lucky to have him. He knows his product very well.

Larry, a Forester owner

Dec 10, 2013

The driver's door needed an adjustment. I went to the Service Dept. The Service Advisor was courteous and he had the car taken into the service area. They made the needed adjustment and washed my car. I was on my way within and hour. All this without an appointment.

dafishn1

Dec 10, 2013

The service here cannot be beat!! It doesn't get any better.

Dennis and Margaret

Dec 10, 2013

We were very pleased with the attention we received when we purchased our Cadillac. It had been a demonstrator before we bought it. The second key could not be found, so they ordered one for us. I took the car in to the Service Dept. to have the key cut. They were very polite and helpful. The waiting lounge is beautiful, and the job didn't take very long. Several weeks after we purchased the car, I took the car to the dealership and our salesman showed me how to program the locks the way I want them. He was very patient and helpful.

H. S.

Nov 19, 2013

Great sales people to work with when buying and answering questions after the sale. The service department has always been very helpful and understanding for both myself and my wife. We liked my wife's 2010 Subaru Forester so much, we bought two new Forester. I traded my Buick and have no regrets.

Carole

Nov 13, 2013

Like some(many) people buying a car is not high on my 'fun' list, but my experience with Napleton of Rockford was exceptional. Was treated respectfully, questions answered and received a good car at a good price. A relative recommended the dealership for similiar reasons.

Ron B.

Nov 12, 2013

The purchase process for our 2014 Forester could not have been any better. At no time did we feel pressured, all our requests for additional information were cheerfully provided, and we received a fair value for our trade-in. Our dealings with the Service Department have also been nothing but top notch.

Brian B.

Nov 12, 2013

The door opened for me when I pulled. The rest was that easy too. Prompt and courteous service. They were ready before the estimated time.

RussellJ

Nov 12, 2013

Very happy both with the service rendered and the people I came in contact with. While waiting to have the work done I was able to wonder through the sales room without having a lot of people bugging me to buy another car. But when I did look puzzled someone did come up and ask if they could help.

ElenaC

Nov 12, 2013

I was very pleased with their service. Professional, quick to respond, accommodating. Would definetely recommend them! I absolutely LOVE my new Subaru Outback!!

Gordon Conover

Nov 5, 2013

The service department (usually, Gregg) have always been very friendly and accomodating. The technical staff are competent and thorough. Very customer focused. Car wash is a nice touch.

Melissa M

Nov 5, 2013

I would highly recommend this dealer for purchase or repairs - I have purchased 3 cars and have referred 5 others who purchased cars and we all get our vehicles serviced there - they are friendly, honest and help you make the right decisions!

Great experience

Nov 5, 2013

Had a great experience purchasing my new Subaru. Did not have the high pressure tactics that another dealership gave me. Very knowledgable of the product. I am looking forward to having FREE car washes at the dealership.

Doris and Don Johnson

Nov 3, 2013

Felt we were treated with personal attention by Bruce and Clay. The Subaru performs beautifully!

Roscoe12

Nov 3, 2013

Had my first oil change on my new Subaru. Very easy to schedule appointment online and very friendly staff. Got my car back clean inside and out so that was an unexpected surprise.

Farmer Rose

Nov 1, 2013

Very friendly workers and courteous. When repairs needed, they try to work you in as quickly as possible. Their car wash after repairs is a real plus.

GoYankees

Nov 1, 2013

Todd Tifft was a great salesman. We related right away, and he was very knowledgeable about Subarus. They didn't have much inventory of the model I was looking for, but I liked the one they had, and the rest is history.

Tribecanothappy

Nov 1, 2013

Repairs done and still had complications. Called back and still (4 days later) they have not called back. Spent $1600 on repairs and no call back? Thank you, and I will buy and service else where. This is my wife's vehicle.......I have a Flex which has been great for 4 years and 80,000'miles. Great service and no issues and same miles as on the Tribeca. Wouldn't buy one again.

Roslyn Konigsfeld

Oct 22, 2013

Work done was good and the washing of the car was great. Thanks

Well pleased/Rockton , IL

Oct 22, 2013

Helped a friend buy a new Subaru from Napleton . The experience and service afterwards was exemplary. So when I was ready to buy , I went back to Napleton and purchased a new Outback. Not had to many good experiences over the years buying cars. BUT Napleton renews my trust in Dealerships. AND after you buy the vehicle , their service dept. goes out of the way to take care of the service work. Keep up the good work.

Author

Oct 18, 2013

Overall, excellent. Slightly lacking in overall all knowledge of their vehicles, but was a wonderful buying experience.

Bought a used subaru

Jan 23, 2013

I bought a Subaru SVX, the buying process was fairly easy and the car was well priced with the mileage, although they did come down on price after much haggling. The car was good for a while but the fuel pump went (not the dealer's fault). I took the car in for service, but the part I needed had a 6 month wait and the car was not driveable. I asked the service manager about a loaner car since the car was my wife's daily driver, but I was denied my request because I had bought a used car not a new one. I am extremely disappointed that they would treat me this way just because I had bought a used car. I had a good expierence with the dealership up until that point (this was not the first time I had the car in for service there), but that expierence ruined any loyalty I would have had with the dealership, and will NEVER buy a vehicle from them again.