Used Cars for Sale at Napleton Chrysler Jeep Dodge RAM in Kissimmee, FL

William

Oct 28, 2016

Your service department is excellent. Marty is outstanding and his customer concern is reflected from time of arrival until you leave. Also, the other service personnel are similar.

Larry

Oct 26, 2016

Fast and reliableWhy does this question require at least 20 words. Seriously. Strange requirement. I believe I have finally made it to the required 20 words. Seriously????

Ronaldo

Oct 26, 2016

The service manager and the staff were fast and very informative about the whole process, on my oil change and the power steering flush.

George

Oct 24, 2016

Your hospitality and very courteous and attentiveness. I really was impress by your customer service! Your lounge area won me over on comfortably and cleanliness.

Lisa

Oct 24, 2016

The salesperson Emilio Navarro. He was very knowledgeable, and helpful during the process. I would recommend speaking to him if you're looking to purchase a vehicle.

Tony

Oct 23, 2016

The professionalism displayed by the service writers and the through and complete service my vehicle receives each time I visit the dealership.

Jorge

Oct 22, 2016

Service agent was very courteous and was on top of things. He asked me to give him hour and a half to have my van ready. In twenty minutes he came with a result of the findings on my van and ten minutes later my van was ready. In other occasions I has been offered the same deal and I had to wait over two hours and in top of that the service agent never showed up to inform me of the delay. Keep up the good work.

Pedro

Oct 20, 2016

Excellent customer service. Brian Peterson and Debbie Alvarez did the impossible to help me out . Won't go anywhere else with my truck needs.

Lynn

Oct 19, 2016

Alex has always taken great care of me. If he promises something I know without a doubt I can trust his word. This is of utmost importance to me.

Antonia

Oct 17, 2016

Love the people there. They always make me feel like a friend. Friendly and knowledgeable staff. Great customer service experience.

Victor

Oct 14, 2016

Billy King made the whole experience pleasant. He was professional throughout the car buying process and relatable from a personal standpoint.

Alfonso

Oct 12, 2016

Bob Conti is just great! He has helped me for years with my vehicle needs in a friendly and skilled manner. Mr. Tyler is a great addition to the Team at Napleton and wish him the very best.

Michael

Oct 12, 2016

I like the service dept. Marty was great to work with and took care of all my needs. This was my 4th oil service.

Viginia

Oct 11, 2016

everyone was very polite courtesy and my writeup time was very quick and efficient my vehicle was fixed the first time and everything is very good

John

Oct 6, 2016

Impressive showroom. Knowledgeable staff. Sales people worked with me to get a fair deal. I had a pleasant buying experience.

Steve

Oct 4, 2016

Brian was excellent. Everyone took great care with my vehicle concerns and didnt stop until I was satisfied. Cant say enough great things about this service department!

Juan

Oct 3, 2016

Good customer service and the wait time was not that long. Very friendly and was knowlegable about his work. I would reccomend anyone to take their car there to get serviced.

Elizabeth

Oct 1, 2016

I love the late service hours ours very convenient and guy who takes care of us is always great muy vehicle is always done by the time I'm told.

JENNIFER

Oct 1, 2016

This was the worst experience at a dealership ever. I literally left in tears from all the aggravation. I had a wonderful salesperson, Ricardo and he was honestly the most amazing person. He was so great that we ended up buying a car, so we thought. Apparently the paperwork side of things went completely wrong. After hours of waiting and doing the paperwork side of things on 9/30, we left our trade it transferred the tags, transfered insurance, we were all set. Next day at 9a.m I get a call from Ricardo saying there was a miscommunication in the paperwork and we needed to come back. I told him we would be there in 15 minutes and headed to the dealership. Ricardo explained that the trade was not accounted for in the paperwork, and it was a miscommunication. Alba came out to speak with us, who was the absolute worst employee you have working there, he said that although they offered us 8000 for the trade the day before they are now offering only 5k. And apparently there was a mistake on the paperwork side because they thought the trade was not accounted for. Why would you transfer tags, insurance, and make me leave the car if you thought that. He then said it was my fault for not reading the paperwork, which I was taken back. After waiting four hours the next day and having my brother fall head over heels for the car, they simply said nothing to us and brought back the car transfered tags, refunded my money, and basically didn't tell us. They ran my credit losing point on my score, they made a deal a took it back, offered a different amount on the trade one day and something else the next, talked down to me as if I was a nobody, and didn't communicate any of this to me while it was happening. I will never buy a car from here ever. I'm so upset and so taken back on how I was treated and dealt with. People there made a mistake and didn't want to take fault for it.

Elizabeth

Sep 30, 2016

Customer service was very good. The employees were very pleasant and helpful. The waiting area is very nice and clean.

Janis

Sep 27, 2016

Staff is always pleasant and ready to help. I dropped my jeep off for an oil change. I received the call saying it was ready and when I arrived to pick it up everything was complete and I didn't have to wait.

Sarah

Sep 23, 2016

July in service department was great. She took her time and always returned my calls. I was able to pick up my vehicle after hours. It was very convenient for me and my schedule.

Veronica

Sep 23, 2016

Sean was really helpful and got us in and out within a reasonable time. Sean is a great asset to your company

Martha

Sep 20, 2016

Personal attention was excellent by Yolanda Hernandez. Very satisfied with service and timely delivery. The courtesy van was of great help

Vicki

Sep 19, 2016

Marty is great, makes me feel like I'm the only customer he deals with, Very busy dealership, should make appointment with dealership where you are actually going, not the toll free number

Moh

Sep 17, 2016

I called for a dodge caravan the said its available once i went there there is no car exist just they want me to come by to sell me another one

Antonio

Sep 16, 2016

The best experience ever Miguel Tosado and Jacob Perez were great honest from the beginning to the end loved the service

Donnette, FL

Sep 14, 2016

My Son Nicholas Mathieson came in Labor Day weekend for an oil change and he ended up buying a new Jeep Patriot.... SWEEEEEEEEET!!!!! This was all due to Bob Canti who was extremely successful in making this event possible....he took his time and exercised tremendous expertise in each part of the entire process!!!!! We didn't even mind the amount of time it took for the final approval.... Bob entertained us with his immaculate sense of humor.... Great Job Bob... Thanks So Much For The Excellent Service you provided.... We're looking forward to doing business with you again in the near future!!!!!

Gerald

Sep 14, 2016

I was a transient customer with a check engine light. Brought the van for diagnostics and picked up a rental . Van was fixed in afternoon. Returned the rental car to dealer and picked up fixed van.

Matthew

Sep 13, 2016

our sales lady was great. she was very friendly. she made the entire experience nice. Napleton's will be my first stop next time I am looking for a car

Shirley

Sep 12, 2016

everyone there is professional from Diann Jesus Brian Peterson S. Amboy . All of them some I know but don't have name to even William King in sales.

Thiffany

Sep 11, 2016

I went quick for an oil change with a coupon, service was so goodI ended up changing 4 tires and spending more than $700.

Marsha

Sep 10, 2016

Staff is always very pleasant and friendly and take the time to listen to what problems the vehicle is having.

Gloria

Sep 9, 2016

My oil change did not take as long as usual (compared to the four hours I spent here last time, for an oil change)

Vicente

Sep 8, 2016

Fast, efficient and friendly service. Sean diagnosed the problem with my vehicle immediately and within an hour I had it back ready to go.

Margaret

Sep 7, 2016

Customer service was excellent. They paid attention and addressed all our concerns. We never felt pressured. They were patient with us and and we were able to choose the vehicle, terms and conditions suitable to our needs. The staff was very courteous and professional. From the front desk to the back offices everyone was on one accord pleasant, helpful and ready to serve us. I highly recommend this dealership. I really must commend the outstanding people who were directly responsible for sealing the deal and servicing us in particular Orlando, Jhon and Leroy. You are indeed assets to this dealership. Thanks again.

Christopher

Sep 6, 2016

Very friendly staff. We were met by Patricia and billy and they stayed with us through whole process. We test drove the vehicle right away and went straight to filling out paperwork for approval.

Endique

Sep 5, 2016

Everything was excellent, our service advisor took great care of us, and made sure everything we wanted was completed to our satisfaction.

Frank

Sep 3, 2016

People always very friendly and honest about how long the wait will be. I did not make appt and it was Saturday. Comfortable waiting area, movies on the TV, windows to the service area so you can see what is happening with the vehicle. The have nothing to hide!

Carlos

Aug 31, 2016

You always remember the customer and the attention that is given, Sorry that my last visit was my last, due to age of vehicle.

Jomar

Aug 31, 2016

Romani was very helpful and everyone is really niceAlso I love the service is opened till 2 am I find that very helpful

Nancy

Aug 31, 2016

Sales work with me with my numbers, really made my decision making very important. Made my wait worth my while

Ralph

Aug 31, 2016

Great service.... but i had to wait four hours for a change of battery.... there is no express lane...need some kind refreshments.

Taishia

Aug 30, 2016

Customer service was awesome! The whole staff is amazing! Can't wait to buy a new Jeep in the next few months!

Seth

Aug 25, 2016

Service manager is always excellent. Brian Peterson 5 stars.The reason I use your service center. Always spot on without any issue

Jonathan

Aug 23, 2016

Great Customer service. Debbie was very professional, always smiling . She took great car of my vehicle needs in a very timely matter .

Edwin

Aug 21, 2016

quick service and good costumer service although there was alot of cars infront of me in line i think they did a fantastic job

Maryann

Aug 21, 2016

THE ATTENTION AND EXCELLENT SERVICE BY SEAN AMBOY. I WILL NEVER LEAVE NAPLETON AS LONG AS SEAN AMBOY IS THERE. HE IS THE BEST SERVICE PERSON I HAVE EVER HAD IN MY LIFE AND I AM 76 YEARS YOUNG. HE IS THE BEST. HE TREATS ME LIKE FAMILY AND TAKES EXCELLENT CARE OF ME AND MY CAR. GOD BLESS YOU SEAN AMBOY.MARY ANN CROCKERI HAVE VERY POOR VISION AND I DO NOT KNOW HOW TO CLICK ON THE CUSTOMER SERVICE, QUALITY OF REPAIRS AND FACILITIES BUT I WANT IT TO BE NOTED EVERYTHING WAS EXCELLENT. THANK YOU NAPLETON AND ESPECIALLY THANK YOU SEAN AMBOY FOR BEING MY SERVICE PROVIDER AND TAKING SUCH GOOD CARE OF MY CAR.

Michelle

Aug 20, 2016

It was great you stay open late it made it easy to be able to make the appointment the tech was very helpful and was very quick

Brandy

Aug 18, 2016

Ricardo my sales associate was amazing. Very attentive and a true problem solver. He was very professional, made sure that I had everything I needed and followed up with me after the sale.

Isadore

Aug 18, 2016

Fast service for an oil change. Also they gave me an in depth analyzes of what my car needs after giving it a complete check around.

Waleska

Aug 17, 2016

What I liked was the way they explained what needed to be done. The representative also did a 100 point inspection which was great and very helpful. What I did not like was the time I waited for the representative to help me. It took around 30 minutes for him to come to the service counter. Other than that everything was great. Thank you very much for your time and effort.

Francisco

Aug 14, 2016

Good customer service,keep doing such a good job,,but in the sale deparment honor what you told the customer other than that iam very satisfied with the service

Ricardo

Aug 13, 2016

staff was excellent.very pleased with the experience.everyone was very helpful.i would buy my next car there.my sister bought her car there as well

Lynnell

Aug 12, 2016

pleasant staff, good negotiations with room for price adjustments, dedicated sales team. I felt I was treated well and fairly. I'm a woman buying a sports care, alone. So, for me it's important to know that I my voice was herd, by target price was met and that I wasn't steam rolled over. This is a good place. Ask for Bob!

Brandon

Aug 11, 2016

Brian Peterson was great taking care of me and my car. thanks for the updates while the car was being worked on.

Pedro

Aug 10, 2016

The experienced show up by the services agent was great and he direct me true every single point of my car

Michael

Aug 8, 2016

Fast honest service. Would recommend to everyone. They offer great deals, especially the Oil change deal & the car wash deal!

Enrico

Aug 7, 2016

The service tech was very positive and she helped us. We only had to wait 2 hrs. We were still covered under the manf warrantee.

Frank

Aug 7, 2016

quick and courteous service, all mu questions were answered. Too many word don't describe a dealership or service. very professional.

Lorrie

Aug 4, 2016

I bought my Jeep Compass in 2011 , I always come here for my oil changes but this time I was in almost 2hrs.

James

Aug 1, 2016

Much faster service this time. They could use another service writer on the drive. It took longer for them to write me up than to do the oil change.

Jensy

Jul 31, 2016

Service personal is always ready to answer my questions and recommend needed service but are not overly pushy. That is a great quality in customer service as you don't feel bullied. Also the service specials are great and I have already sent about four ppl to get service there and bought a wash package for my mom as a gift.

Carlos

Jul 30, 2016

the service was quick and efficient, the waiting is clean and pleasant, the staff is attentive and diligent, the prices are good

H

Jul 30, 2016

I liked the option to be able to be shuttled where I needed to go and also knowing shuttle would pick me up.

Horace

Jul 30, 2016

Jason was very helpful throughout the vehicle sales and purchase process. He did an excellent job, was very encouraging and his personality sealed the deal for me to not only purchase the car I got today, but to come back and not only possibly purchase other cars in the very near future but to encourage other people to come and buy vehicles from him. He loves his job and its something that you notice very initially meeting him.

Carmen

Jul 29, 2016

Service advisor was excellent, kept us inform at all times. The work was done in a timely manner even after having to order parts not available at dealership.

Herman

Jul 28, 2016

Oh my gosh! Brian Peterson was a life saver! He really went out of his way to take care of me. He knew I needed my malfunctioning car immediately to drive from Orlando back to Virginia. He (and the technicians) really were outstanding. They all deserve a promotion. Brian was extremely professional and so friendly. He made me feel like he's known me for a long time. I can't thank Napleton Chrysler Jeep Dodge Ram enough for the outstanding service (and especially for having Brian Peterson on your staff).

Philip

Jul 27, 2016

Service completed in the time promised with friendly and professional staff. Waiting area was clean and there was coffee and other complementary drinks.

Fred

Jul 26, 2016

Speed and courtesy of service and advisors in handling my tire rotation and notification that service had been finalized. Also, I appreciated the sandwiches which were brought in for the customers who were waiting for their vehicles.

Johnny

Jul 23, 2016

Employee was welcoming and polite when arriving at your facility for oil change. Service area remarkably clean. Wait area very comfortable.

Rosemarie

Jul 23, 2016

They are helpful and make sure to get the job done right! The facility is bright and clean. Everyone is professional and assures that all needs are taken care of.

George

Jul 21, 2016

You don't need appointment;just show up on the front door step.People and staff to make you feel worry free.Many techs have your vehicle in service in a matter of time

Yvonne

Jul 19, 2016

Richard and Jacob understood our situation and did not try to sell us something we were not comfortable with. Good people. They understood our bad experience in the past and went out of their way to make this one better.

Jalize

Jul 15, 2016

Matt, William, and Bobbi were all helpful in getting us our car and they should be recognized for thier professionalism.

Milton

Jul 15, 2016

They took in my car and shuttled me home and back again while my car was being repaired. Cannot complain with the experience.

Miriam

Jul 14, 2016

Gladly. My experience at first was a bit nerve wrecking, however, once I realized that there was pressure on employees due to a manager absent in the service area, and perhaps that reflected on the inconsistency. However, as soon as I brought it to the attention of another manager, the problem was quickly solved. On an over all, my experiences with Napleton prior has been consistent and professional.

Hector L Cedeno

Jul 13, 2016

Richard Lebaron and the team was awesome in my experience buying the car that I wanted 300 s .. No Hassle and we were able to come to terms on my wants and needs. Richard is an asset and genuine car sales man who takes his time and is informative. This is my second car that we have purchase and have referred others that are completely happy with richard lebaron. 5309 stars for him !!! Great job

Rafael

Jul 11, 2016

They did everything they could and was there trying to get me a car my first car at that every other dealer ship I've gone to never really help and made much effort to get me a car but at napelton I got a good deal they helped me a good a new car this years car .

Caitlin

Jul 10, 2016

We was greeted the moment we pulled up. Richardo was extremely friendly. Very professional. Jacob was awesome as well. Getting us down to a comfortable payment for a car I have always wanted! Also service was great because after having the car a day I ended up with a nail in the tire and they didn't charge me and they could have. Another great thing.Thanks you guys.

Jesus

Jul 10, 2016

the car presents failures, I regret to say that has many mechanical problems, and that adds to the lack of knowledge in the model Dodge Dart, I returned many times for the same problem without result and change diler and had to request changes of parts They are generating faults and have a better result.

Giorbis Parada/Alessandra

Jul 9, 2016

Great job Edwin and Maribel , very professional, excelent and nice people, we will recomend friend to buy to this place for sure...thanksGiorbis and Alessandra.

Lidia

Jul 9, 2016

They solved all the problems on the car and I had a rental car while mine was on service. I was told I could only have it for one day but they ended up extending the time because my car was not ready on time.

Robert

Jul 7, 2016

Very courteous and professional. Vehicle was ready in a short time. Very little time waiting for service to begin and received receipt and safety check.

Aida

Jul 6, 2016

Friendly and family environment with great expectations , personal very cheerful and friendly. Finance was very helpful and attentive, I will definite busy again

Aviva

Jul 6, 2016

Brian Peterson was friendly and helpful and he had a sense of urgency when speaking with me...not to rush me out of there, but to show that my concern was important and that he wanted to address it quickly.

Charles

Jul 3, 2016

Very quick and easy ,sales staff made the buying process easy had everything ready for me when I arrived and I was in and out with my new Jeep Wrangler.

Erin

Jul 3, 2016

Customer service...William King did an amazing job! Very patient and kind, especially with my 2 year old. Very pleased with the buying experience!

Maribel

Jul 3, 2016

Test drive and interaction with the sales team. Pleasant showroom. I will buy again from that store and refer my friends and family .

Charles

Jun 28, 2016

Personal attention and friendly manner of the people that served my needs. The cohesive and cooperative manner that the employees demonstrated throughout my visit with them was a real pleasure to participate in.

David

Jun 28, 2016

There was Friendly customer service, the quick service, and very nice facilities to use while waiting. Would femininely recommend to a friend

Vicky

Jun 24, 2016

Brian, my service representative was friendly, made me feel comfortable, and made sure he knew where to find me when my car was ready. Once I got through the service line; it was long in the morning; it did not take too long until it was ready.

Gloria

Jun 23, 2016

the experience was great and the sale people are great too the exchange program is good too i will tell my friends

Christopher

Jun 19, 2016

Tom dos a great of communicating and getting my service completed. He called me to keep me informed of progress and when the vehicle would be ready

Gene

Jun 18, 2016

Did what it took to get us into what we wanted. Quickness in finalizing the sale and doing the paperwork

Sonia

Jun 15, 2016

Feeling that an effort is made to really care.... Sean delivers The atmosphere in the waiting area is relaxing with a cup of coffee, employees are friendly.. A big shout out to Chrysler Napelton, Kissimmee.

Heriberto

Jun 11, 2016

Being able to make the appointment online. And having the service done at the appointment time. Friendly and courteous attention.

Sherry

Jun 11, 2016

Very nice service manager and helpful , , , , , , , , , , , , , , , , , , ,

Avianez

Jun 8, 2016

All employees are very nice and friendly. They even entertain my daughter while I was getting the carseat out of the car.

Frank

Jun 7, 2016

My new service advisor Brian was awesome. Hopefully they keep him around for a while. He was very pleasant to deal with.

Charles

Jun 4, 2016

Prompt service, warm welcome, other sales people were asking if we needed anything, and buying process was well prepared and quick.

Michael

Jun 3, 2016

EVERYONE FRIENDLY VERY CLEAN KEEP ME UPDATED ASKED IF I NEEDED A RIDE ANYWHERE THE EMPLOYEES OUTSIDE VERY NICE NO AATTITUDES

Larry

Jun 1, 2016

Just recently learned that you stay open late at night so I tried it for my recent oil change. I getting there at 9:30pm and it was not crowded and I was in and out in about one hour. In normal day time it has in the past taken 2 to 3 hours or more depending on the type of work being done.

Lyndon

May 31, 2016

Service writer was excellent !! Staff was attentive and kept us informed through the whole visit. Dealership pricing was higher than expected.

Sally

May 31, 2016

good communications, fair prices, x, x, x, x, x, x, x, x, x, x, x, x, x, x, x, x

William

May 29, 2016

I got the used truck that I was wanting. Jose Martinez was very efficient and helpful his supervisor was not as efficient and screwed up some numbers and paperwork throughout my experience.

Abdoul

May 28, 2016

Yolanda Fernandez was quite simply outstanding! Please keep her! She was pleasant and very detailed in the process! She was a beautiful human being that really cared!!!

Barbara

May 27, 2016

Sean and the others were fantastic. The speed to repair my car was was short and the ability to get a rental car was so convenient .

Eve

May 26, 2016

We had a great service to the point what I needed at the time of my visit. Take care of the change of oil in the car

Larry

May 25, 2016

Excellent Service Advisor, Brian Peterson. overall customer satisfaction, helpful, knowledgeable. Kept me in the loop on when it would be completed.

Emilio And Jaycob

May 24, 2016

Good service thanks for my new Dodge journey Emilio And Jaycob thanks great people

Donnie

May 23, 2016

Work done in a timely fashion great customer service just clean your hand prints off of the vehicles when done

Ashley

May 22, 2016

WAS UPDATED ON ISSUES MY VEHICLE HAD IN A TIMELY MANNER AND SERVICE ADVISOR WAS WONDERFUL AND FACILTIY WAS CLEAN

Carlton

May 20, 2016

Like the idea of a express lane for oil changes so you do not have to make a appointment anymore

Keith

May 18, 2016

I liked that there was coffee made all the time. The chairs were comfortable. Clean dry environment. Personalized customer service was a nice touch. A pretty good experience as far as dealerships go. They all need improving.

Veronica

May 16, 2016

Tom was a very good in helping me w my service. He went above and beyond to get my truck done. He's a great asset to your company

Martin

May 15, 2016

Our sales representative was knowledgeable and friendly which makes a difference is the comfortable level in perspective buyers. As well as the follow-up text, showed us that the Napleton store in Kissimmee is mindful of the customer which ultimately works fabulously towards the bottom line.

Geramel

May 12, 2016

They made very easy for me to step in my dream car. Recommend anyone that wants to own a true american history.

Millie

May 12, 2016

It was a good experience and a great customer service. The showroom is fantastic and the selection of cars is amazing. I told Kerlyn what I was looking for and within minutes she found the right truck for me just with what I wanted. I loved it and I love my new Ram 2016. Thanks for the great service.

Sarah

May 11, 2016

Clean faciliti excellent services great people i recommend it the service super fast and comfortable with super comfortable payments thank you.

Jose

May 5, 2016

Manuel , Josh and Justin made everything short and simple for me to trade my vehicle for the truck I needed and were very professional on all aspects of the entire sale.

Harold

May 4, 2016

The quality of the people in the sales team that worked with me and the service they gave was the very best I have ever experienced.

Teresa

May 3, 2016

I worked with the service department. My service representative, Brian Peterson, is the best face you can have representing your dealership. He validates the customer. It is because of Brian Peterson that I will be a loyal customer in your service department. He needs to be recognized for how he represents Napleton.

Donna

May 2, 2016

Jason was great nobody new anything about new 2017 Pacifica Car was never pretend for delivery it touch them 3 day

George

May 2, 2016

The people were extremely friendly and didn't change attitude when they thought we weren't going to buy. The truck I bought from them was top quality.

Gerald

May 2, 2016

Just took care of my oil change package and rotated my tires. Less than one hour. Time in very important to me so I was happy about that. I will be back on a monthly basis for my oil change. Thanks again.

Jessie

May 2, 2016

Very friendly worker greeted me and explained everything in great detail. However, I didn't get updates while I waited almost 3 hours for my car to be done and I didn't get my tires topped off with air like we had discussed.

Michael

May 2, 2016

Fast convenient service. Brian Hessler is amazing!!!! Staff is friendly & courteous & kept me informed of the progress of the work being done.

Doris

Apr 30, 2016

The service advisor, Marty, was very pleasant, professional and competent. He determined the necessary repair, gave us an approximate estimate of the cost, and time involved, and assisted us in getting a rental car.

Harold Salmon

Apr 30, 2016

I can not say enough about this group of guys that helped me buy a new jeep.In all my years of buying cars & trucks, I have never had this type of service. These men really care about the customer & service,they make their company owner proud. They deserve to be named: Travis Wells,Bob Conti, Richard Lebaron, Jason Mink, Isaac Landrua. This day & time it is hard to find people of this quality. I will be back for a new RAM. Thank you guys. Very Sincerely, Harold Salmon

Jolene

Apr 30, 2016

Chrysler will go above and beyond to make sure a customer is statisfied. Chrysler been my dealership for almost 3 years and I wouldn't go anywhere else.

Gerard

Apr 28, 2016

Brian Peterson is one of the best customer service reps in the industry. He was very thorough in answering all our questions. Our vehicle was in for a recall. While there another problem was noted while completing the service check. As this would take an additional 4-5 hours, Brian kept us fully informed, and provided a rental vehicle for the period. Brian was also very prompt in returning messages left on his voice mail. Thank you and great job Brian.

Julio

Apr 28, 2016

I had gotten one of my other vehicles serviced there in the past and we were so impressed with the excellent level of service we were provided with, that we decided to keep our business with them. This time was just as great, from the moment a customer service rep answered the phone and routed us the right direction all the way to when we got our vehicle back. Definitely what every business out there should be providing the public with, Mister Jean and Mister Romani were very knowledgeable in their field and very helpful. We will continue to take our vehicles to get serviced at this location.

Taishia

Apr 27, 2016

Always a pleasure! Employees are always so nice and friendly! Very clean dealership as well. And it smells really good to!

Gary

Apr 26, 2016

I like looking a the Hellcat while I am there. Place was clean, people nice, service writer nice. Why do i have to write 20 words, makes no sense.

Danielle

Apr 21, 2016

The staff was incredibly hospitable and welcomed me immediately. I felt like a VIP with the way everyone worked together on my deal and made sure I was happy and taken care of. I got the vehicle I wanted and the deal I wanted and I've never been so happy with a car dealership before! The inventory is extensive which made it easier to pick out exactly what I wanted. Kerlyn made me feel like it was MY deal and not their's, she made me feel like family the entire time and that is priceless!

Ian

Apr 21, 2016

Friendly, professional staff. The building is clean, bright and cheerful. I have had my Jeep serviced there regularly since I purchased it new from them.

Jacques

Apr 21, 2016

John Santos bent over backwards, probably more like bent himself into a pretzel, to get things smoothed out with the extended warranty provider and get all the coordination done. He's the BEST.

Jennifer

Apr 18, 2016

The customer service and people you deal with while waiting.Very pleasant, clean.Sean and his team are very professional.Always look forward to my visits.

Karl

Apr 18, 2016

Answered all my questions. Took me at my appointment time. Have me updates on what was going with the work they were doing.

Julie

Apr 15, 2016

4 people at the dealership I want to give special thanks to Emilio my sale person who was very sweet and understanding as to how important for me to get and have a vehicle. the manager Jason who fought on my behalf to make sure i got the vehicle i wanted. issac and Marc I just want to thank all of you for helping me.

Juanita

Apr 14, 2016

Friendly environment. Clean facilities. Excellent customer service. Appointment time right on time. Outside personnel follow up with waiting clients to make sure no one feels forgotten while waiting to be called.,

dallas

Apr 13, 2016

The worst service department. Their prices are high and tech's do poor quality work.

Peter

Apr 10, 2016

Great customer service and good waiting time. While waiting enjoyed coffe and a good movie. Also enjoyed the cars on display and friendly atmosphere.

Allyce

Apr 7, 2016

I like the fact that I didn't feel pressured into doing something I didn't want to do. I was in and out in a couple hours.

James

Apr 7, 2016

Everyone was nice and friendly. My salesperson was very knowledgeable and answered all of my questions. I also thought he was very professional and I would recommend my friends to purchase a vehicle from him.

Lynnell

Apr 6, 2016

pleasant staff, good negotiations with room for price adjustments, dedicated sales team. I felt I was treated well and fairly. I'm a woman buying a sports care, alone. So, for me it's important to know that I my voice was herd, by target price was met and that I wasn't steam rolled over. This is a good place. Ask for Bob!

Patrick

Apr 6, 2016

I had the best experience with Bob, he did not pressure me at all. Bob let me look around the lot until i find what i wanted while giving me advises about which car was the most economical on gas Thanks Bob, Thanks Napleton.

Aimee

Apr 5, 2016

The guys were great! Jose and Rich were great! Would definitely recommend this dealership to anyone wanting to buy a vehicle. Loved my experience with them.

Roderick

Apr 5, 2016

Thomas and the parts manager were friendly and knowledgeable. The best experience I've ever had at a dealership! Top notch service.

Kenneth

Apr 4, 2016

I liked dealing with a sales person I was familiar with. Edwin always makes my experience at your dealership pleasurable. I have purchased a couple of vehicles at this dealership over the past few years, and Edwin has always been my sales person. It is unusual to someone like Edwin remain at the same dealership for so many years.

Maria

Apr 4, 2016

They did not waste my time with back and forth deals, Thanks to Nestor Colon and Jacob Perez, They were great!!

Ryan

Apr 1, 2016

My service rep, Alex, was very good. Made sure things got taken care of when the part I needed had to be special ordered.

Blanca

Mar 31, 2016

Nice quick and easy, i wish there was a controller so i can selet tv . Dont go to Tiffy lube thouse ppl are scam artists. Napleton are the best in town hands down

Charles

Mar 30, 2016

The late late hours. The service advisor Rami was excellent, very thorough.Employees are always friendly. Was very suprised how late you are open makes it quite convenient.

Edward

Mar 30, 2016

Since I'm from out of town, having my car serviced without an appointment and having the work completed while I waited for what seemed like a very short time, well I couldn't be more satisfied with my experience at Napleton.

Ignacio

Mar 30, 2016

Great job taking care of my vehicle while in service. Service advisor Marty has help me in the past he and Brian are

Kenneth

Mar 30, 2016

Good value but the wait to be served was very bad. The time that it took to see a service advisor for a simple service took about 45 minutes. That's very bad.

Sarah

Mar 30, 2016

Everyone at napelton was very friendly. Jason mink was awesome. He worked very hard to get in the payment range I wanted.

Darius

Mar 29, 2016

Great service, understanding, and trustworthy employees. Almost like family. Would definitely recommend buying a car from here and definitely for myself future cars.

Gary

Mar 28, 2016

Brian Peterson's customer service is excellent. He is totally on point and kept me informed of all maintenance updates with my vehicle.

Linda

Mar 28, 2016

Staff is always very friendly and informative. The area were I wait is a smaller space and I like the quite area.

Dwsarra

Mar 26, 2016

Great car buying experience. Thanks to Jason Gonzalez and Jacob Perez ended up getting a better vehicle than I came in for thanks to there work. Great job.

Tommy

Mar 25, 2016

the service department is extremely professional. It is stressful taking your car in, it is even more stressful when you are out of your home country and have to take it in. We were treated with the upmost respect and everything got resolved in a very timely matter. We dealt with Sean Amboy and he was excellent from start to finish.

William

Mar 24, 2016

Marty is an excellent representative for Dodge. All of the persons in the service have been good aan their work is what we need. They seem to havee the customer's first

Robert

Mar 23, 2016

Service Tech was courteous, knowledgeable and was concerned that we were taken care of properly. We went on a Sunday and were given service right away.

Vince

Mar 22, 2016

Sean Amboy (Service Adviser) is always friendly and professional. He makes sure I am aware of the service my car requires and does a great job of explaining any defects that may need attention. Edison (Sevice Technician) made me very comfortable and confident. He has a self-starter attitude and is very detriment to do the best job. Very knowledgeable and looks into each issue as if he was working on his own vehicle. Definitely a keeper and positive example for the rest of the service technicians.

StellaM

Mar 19, 2016

Manuel did an awesome job!! Very attentive and patient. You are a great salesman!

Judy

Mar 18, 2016

Always great service everyone is always ready to help.My car is ready in time it was promised, if there is any problems they are explained to me, always get a notice when it is time for my service are if there is a recall. Very happy with Napleton.

Khalid

Mar 18, 2016

Mr Brian and Sean were helping with my issue and assisted me and made my first experience agreeable.professional and friendly.

Emelinda

Mar 15, 2016

I had an hour and a half wait for my repair - the waiting room/lobby was clean and comfortable. Bathrooms were clean and coffee was good. Thank you

Joan

Mar 14, 2016

The customer service representative was very professional in giving me service,while making sure I didn't have to wait the whole day.

Kevin

Mar 13, 2016

I liked that they were understanding about our time. We had to leave for an event and come back. When we did, the Sales Manager helped to finish things up. The GM came over and thanked us for our time and shopping with them. Could use a little improvement in other areas, but bottom line is that we left as happy customers.

Melvin

Mar 11, 2016

Great customer service made the process easy for me step by step i would definitely come back an recommend my family and friends

Douglas

Mar 10, 2016

The problem was fixed and we were given a car to use because it took a little longer than expected.

William

Mar 10, 2016

Jean Santos, the gentleman who we talked on both occasions we were at the dealership was very accommodating, friendly, courteous, and handled himself very professionally. He kept us informed of what was going on and the approximately time we would be finished. The food served in the waiting area was very much appreciated, as we were there for quite some time the first day. We feel Mr. Santos is an asset to your company and represented you very very well. Sometimes employees like him are hard to fine.

Marsha

Mar 9, 2016

Was acknowledge quickly and kept informed about progress of my oil change. Waiting area is very clean, comfortable and pleasant.

Sara

Mar 9, 2016

The open upfront attitude of everyone I spoke with to get this deal worked for me and the dealership. From the first minute I walked in till I left with my new car had to be my best car buying experience that I've ever had.

Starky

Mar 7, 2016

Really good price fast service nice customers services all the people star for cleaning ladies to the cashier are great

Charlie

Mar 6, 2016

Respectful service people,they make sure you understand the process, and i like that it is a nice clean facilitymakes me feel taking care of..

Pam

Mar 6, 2016

Fast & efficient. Great price. Offered & completed chip in windshield repair I didn't even know I had. The $39.99 package is a great deal. 2 nd time I've purchased the package for my vehicle!

Mark

Mar 5, 2016

Henry is your best Service Advisor. He should be your standard for Customer Service!!!!! Henry should run your service dept. My wife and I cant say enough good things yhe way we are treated by Henry!!!!

Emily

Mar 4, 2016

Jean Santos was who I worked with. He told me from the beginning the wait time would be longer. It's not that a long wait time was good news, but he was upfront and clear about it, which was helpful. When he came back with the diagnosis he was clear and patient with me. I don't understand mechanics very well but he took his time to explain to me the process and pricing. He gave me his card and I intend to seek him out every time my car needs service. He was truly very professional and very kind. He was not the only person who treated me with wonderful customer service. I am extremely greatful to find a dealership I can stick with.

David

Mar 1, 2016

Friendly and efficient. Again, it would be nice to make an appointment for any service. Waiting 2 hours for an "express" oil change and a tire rotation is a little long.

Dean

Mar 1, 2016

Courtesy,pleasant and clean. Everything was explained and reviewed prior to service work performed. The coffee, fruit and snacks were good.

Shaneka

Mar 1, 2016

Hello My Name is Shaneka Bethune. I brought a Car on Saturday Feb 27,2016. I was really pleased with My salesman Bob Conti he's the best salesman I had ever experience. He was very helpful , well spoken and worked hard for me and got me into a brand new vehicle . He goes HARD for his costumers and I really appreciate that. My overall experience at Napleton Dodge Chrysler Jeep in Kissimmee was great the staff there is THE BOMB DOT COME.

Dale

Feb 29, 2016

The young man who served us was so polite and took us right in right away and called us immediately when the oil change was done. He wished a good vacation and shook our hand. He was a wonderful young man and should be commended.

Michelle

Feb 28, 2016

I already recommend this place it was fast and you guys offered a great package deal plus they service people was very nice and courtesy. They even offered to take me to walmart while i wait. Great.

Janet

Feb 26, 2016

Customer service was perfect from Thomas fullmore who assisted me a couple of times. Alex also assisted me and couldn't have been more helpful. Every time I go for service every one is very nice and very helpful

Joseph

Feb 26, 2016

Pleasant sales staff, excellent service! I was there a good part of the day, some mid-day snacks for the customers would have been nice.

Debra

Feb 23, 2016

Service manager was very friendly and answered all my questions. The wait was a little long considering I had a scheduled appt.

Russell

Feb 22, 2016

The friendliness and professionalism of the technician. I was signed in immediately and the wait time was shorter than expected.

Albert

Feb 21, 2016

I love the new Night time hours, to get car serviced. that was awesome and very convenient for us. Keep up the good work!

Maria

Feb 20, 2016

Very professional and accomodating, Matt and Abner were very professional and knowledgable with their explanation. They were also patient with me while deciding on which vehicle to purchase. Also the finance agent explained everything in detailed for me. Much better experience than the one I had back in 2012.

Donna

Feb 16, 2016

I WAS THERE FOR A RECALL - !!! THIS WAS MY 1ST TIME COMING FOR A RECALL DOWN IN ORLANDO.FLA. WHEN I LIVED IN NJ . I TAKE OVER TO CHERRY HILL DODGE /JEEP ON RT. 70 CHERRY HILL.NJ. I 'M GLAD THAT YOU NOT FAR FROM MY APT. ON 535. ??? I GAVE YOU 2 THUMBS IN EVERYTHING FROM THE CLEANEST AND RESTROOM BEING CLEAN TOO!!!

Jocelyn

Feb 15, 2016

Job well done by mechanics and other employees very courteous and helpful. Good prices and deal on oil changes makes you return

Darrick j

Feb 5, 2016

The members at napleton Chrysler was way better than I expected. The most comfortable, relaxing and super great place to buy your car from, get service done and all around superb experience. A special thanks to Henry Diaz and extra thanks to Ceaser DeLaCruz. If it wasn't for him I was going to prolong my new car experience. It was his expertise for the reason why me and my friends are excited for my new car journey

Khalid

Feb 3, 2016

Julymar was exceptionally good and she helped changed my last experience ( really bad ), I had with your service rep. She did exactly what I asked for.

Veronica

Feb 1, 2016

TOM WAS VERY PROFESSIONAL AND COURTESY TO ALL MY NEEDS..HE DID A WONDERFUL JOB...GLAD HE WAS THERE TO HELP ME..

Brian

Jan 31, 2016

The young lady that took care of me made it fast quick and easy to get in and out within the hour, she saw I was with my daughter and made it fast for me to get my car serviced and be on my way

John

Jan 31, 2016

Marty in service told me how much and how soon to do repairs. He is always very Helpful. Truck was ready and cost were what I was told. He did Great

Michael

Jan 31, 2016

Service was done as promised, my service writer was very helpful and friendly and advised that there was a transmission update for my vehicle and he arranged for that also to be done. Everyone i came in contact at dealership were pleasant and friendly.

Milton

Jan 31, 2016

Can't think of any improvements. I saw a very organized operation, the person in charge was very attentive with the workers. Keep up the good work.

Erin

Jan 30, 2016

Service advisor and staff were friendly, vehicle serviced and finished before time promised. Courtesy vehicle/driver always available to give a ride back to work/home, so I don't have to wait at the service center.

Jerry

Jan 30, 2016

service advisor jean santos always kept us updated with progress and answered all my questions. I have been coming here for years and will come back.

Christine

Jan 29, 2016

Julie and the service manager were very courteous and helpful. I was very pleased. I will be returning again for service. Thank you.

Agustin

Jan 28, 2016

Overall the treatment we received from all was great, Jose Martinez and Johnnie Perez, Much thanks for helping us out. You guys know what customer service is all about!!!!!!!

Denise

Jan 28, 2016

Edwin and Jason where very nice and friendly and made our experience a great one! We will be back when we need to buy another vehicle!

Jose

Jan 24, 2016

Everbody was so nice and courteous. The work was quickly done and the person who waited on me even came over to say hello while I was there buying a new car.

Joshua

Jan 23, 2016

The individual that help me with my service was excellent. Great customer skill and answer every question that i asked.

Ricky

Jan 22, 2016

Bryan Peterson is extremely helpful and hugely courteous. He is the main reason for a positive experience. Because of him, we will continue to return to Napleton.

Alvaro

Jan 20, 2016

Quick and friendly service. Service was done in half the time from expected. Great facility!! Been going for two years now.

Russell

Jan 20, 2016

Knowledgeable, friendly staff. Quick and efficient service experience. Was able to get in and out with minimal waiting time. Can't be beat.

Caridad

Jan 17, 2016

The work on my car was done in a timely matter as I was told by technician. No long wait!

Gary

Jan 17, 2016

Service was totally accommodating, even to thr point of following progress and contacting us on his day off, as well as staying late on a previous day to initiate service.

Rafael

Jan 15, 2016

Smooth operation. Service persom, Bryan was very ingredientsFormative a supportive during the lengthy process. I was attended as soon as I pulled into service line for repairs.

Dan

Jan 14, 2016

Henry Diaz was very helpful in obtaining a car for me when my vehicle needed to stay over night due to part shortage. There was a mix up with my phone number which I could not understand because I saw my number on his screen that morning and it was correct.

Edee

Jan 14, 2016

Experienced knowledgable staff. Will aways come back for service. Will also look to recommend to family and friends as well.

Luis

Jan 14, 2016

Good customer services. Very friendly. quick service (car was ready before the time the told me)good coffeeGood, clean and convenient waiting area

Ameh

Jan 12, 2016

The person that took care of me answer all my questions. And the service was good,I was looking for tires and I got a good specia price

Awilda

Jan 12, 2016

Friendly and courteous staff , the Facility is always clean. Job Knowledge I want to thank those involved with my vehicle

Darrick

Jan 12, 2016

I was taking to my house and picked back up when my car was finished. And it still was early enough to do my choirs for the day

James

Jan 12, 2016

Friendly and fast service, accurate quote, and work completed within the time frame given by the service rep.Will definitely be back again.

William

Jan 12, 2016

Quick service, friendly and workers make you feel very like a valued customer. A Nice waiting area with for kids and free coffee.

Saied

Jan 11, 2016

Brian Peterson is one of the most professional people I have came across at napleton Kissimmee when it comes to customer service.

Rafael

Jan 9, 2016

Bryant Expertise, and interest in diagnosting and resolving my problem.Nice breakroom, free coffe. Plenty of service reps. No waiting time to be attended.

David

Jan 8, 2016

everything there is not much else to say and would definitely buy next car there,has very good maintainence department and Shawn Amboy is very good at being in charge of ServiceDepartment

Jean

Jan 8, 2016

The young man from Porto Rico was very pleasant. The wait was very long . The waiting area was quite comfortable

Cristina

Jan 7, 2016

Friendliness, clean courtesy, respectful,, very busy it took 2 hours maybe they could do something with that. My experience overall was great

William

Jan 7, 2016

I'm from Philadelphia and was in Kissimmee on vacation. My car broke down New Years Eve. New Years Day I was calling dealers to see what their hours would be for the weekend and, to my pleasant surprise, Napleton was open. I spoke to a service manager named Marty. He advised me to bring my car right in and talk to service rep Henry. Took me about an hour to get there, but when I arrived Henry greeted me right away and immediately analyzed my car, telling me what the problem was. Then he arranged for a ride back to my hotel, and since the repair was under warranty he arranged for a rental car for the next day. They promised to have it fixed the next day, Saturday, and it was ready Saturday afternoon. Unfortunately when I picked the car up Saturday night the "check engine" light came on again after driving for about 40 minutes. I took the car back in on Sunday morning and was greeted by Brian, the service manager on duty then. He immediately put the analyzer on my car, advised me what he thought was wrong with it, cleared the fault light, and said I'd be OK driving home, which I was. The service I received byHenry, and then Brian, was second to none!! If i lived in the area I'd buy my next car from them. Hats off to Henry and Brian for doing all they could for me while facing this situation on vacation. It couldn't have turned out any better:) Napleton Chrysler Kissimmee should be the standard setter for auto dealerships and Chrysler should be very proud of them!

David

Jan 6, 2016

Great Sales and Customer Service. Napleton cares about their customers and the quality of work they do for the customers.Thanks, David

Helen

Jan 6, 2016

promptly taken in for appointment and employees very courteous service, explained in detail what they did regarding updates on vehicle

Mark

Jan 6, 2016

I was able to get my oil change within the quoted 30-40 minutes. the car was done within the quoted time frame. Very smooth. Thank you!

Joanne

Jan 4, 2016

Ease of making an appointment . And the staff was very friendly !! Every time I go there I am treated very well!

Daniel

Jan 3, 2016

They were determined to help find me the best deal with courtesy and kindness. I had been turned down at other dealerships, but they were able to help when others we not

Omid

Jan 3, 2016

Everything was great from the beginning to the end. Richard is the best. Because of him we got into what we wanted. Richard is nice proffesional fair fast and funny with precision delivery. Jacob is also the cool middle man that worked our numbers. And leroy binded it all together to make things work. I would recommend this place and these guys to everyone. This is what car buting should be like. Thank you guys.

Joseph

Jan 2, 2016

The service staff is very friendly and went the extra mile to ensure our vehicle was ready for my husband and me.

Warren

Dec 31, 2015

Brian Peterson was really professional, courteous and such a pleasure to work with! Will send him referrals for sure. Really appreciate my wonderful experience.

John

Dec 30, 2015

The service writer was very friendly and courteous. The technician was very easy to talk to, he explained in a way I could understand.

Richard

Dec 29, 2015

I was in and out in less than an hour and customer service was very helpful and everyone was very friendly

Lisa

Dec 28, 2015

Friendly and this time it was fast and I didn't sit there for 30 mins after my vehicle was done

Michael

Dec 28, 2015

My new Jeep Wrangler (5000 miles) had an oil leak so I brought it in to be fixed, Brian Peterson greeted me right away. He was polite and helpful from the start. I suspected it was the rear main seal and expected it would take several days to complete, especially since it was just a couple of days before Christmas. After a few hours I called and left a message for Brian and was promptly called back. He told me that it was the rear main seal and that they started repairing it already and would be done soon. That was great news and great service!! As you can imagine I was not happy that my new Jeep had a oil leak, so having been treated so well by Brian was very much appreciated. Ive had bad service from other dealerships and service centers in the past. This was my first visit to the service center at Napleton and I am excited that it went so well. Hopefully this is what I can expect from Napleton in the future, the potential to keep me a lifelong customer is off to a very good start. Thank you!!

Fred

Dec 27, 2015

Your service and your people. Although I was only there for an oil change, my experience with Alex the service writer and your staff inside were all very professional.

Jorge

Dec 27, 2015

The quickness and professionalism of the service. The service representative was very attentive and polite. I will definitely go back there to do maintenace on my car.

Frank

Dec 25, 2015

We were not mobbed by sales people. We could browse through the lot at our leisure and compare various vehicles, and when we were ready we came in to find someone to answer our final questions and start the paperwork on our new vehicle. We have LEFT dealerships that send salespeople out immediately and shadow your every move!

Gina

Dec 24, 2015

I was notified of all aspects of the repairs. I was offered an oil change with a promotion of getting 3 free! I also got my car detailed and it's looks brand new! So pleased!!

johnworsley58

Dec 23, 2015

Ray was most helpful, very thoughtful, answered all our questions. A-1 Service.

Michael

Dec 22, 2015

Brian service mgr. went above his duties to make sure my vehicle was taken care of and I appreciate the special attention I get at your dealership.

Ernesto

Dec 20, 2015

They are nice and knowledgeable. They explain everything to me and take the time. We always take our minivan to Napleton.

Judith Or

Dec 20, 2015

Got in timely and they did a good job. Friendly service. Very nice facilities. Did not have to wait long.

Luis

Dec 20, 2015

Very professional and very courteous , very clean facility prompt service same day repairs. Employees work with you and helping you get what you want in a car.

John

Dec 19, 2015

Service advisor Brian Lamond was excellent. Great follow up. Went above the call of duty. Will consider buying a car when needed from this dealer.

Wilfredo

Dec 19, 2015

The friendly and professional staff did a great job of taking care of our auto repairs in a timely and courteous manner.

Angel

Dec 17, 2015

It was a good experience , the service was perform in a timely manner and a very kind person mrs . julymar colon ,in her attendance with senior citizens, me and my wife are very pleased. thank you ...

Jeremiah

Dec 15, 2015

Called a day ahead to schedule appointment. Warranty work done quickly. They have two waiting rooms. Service department was friendly.

Denise

Dec 13, 2015

I always get my Dodge Calliber serviced at Napleton. The service staff is always polite and courteous. I simply drive in and get my oil changed. I never have to make an appointment. That's a pleasure!

Hiram

Dec 13, 2015

The lady who took care of me was great. Nice person, very professional and show interest in my situation. She is AN ASSET for yoyr company. Wuill do business again with you just for her.

Michelle

Dec 13, 2015

Emilio Navarro was very helpful and kind. Even though I could not get the vehicle I wanted he referred me to a window tint specialist and a man who does graphics and decals. He followed up withe after the visit to see if I had the opportunity to customize my car. He was very nice.

Simone

Dec 13, 2015

Every one was very friendly. The service was excellent. My car was fixed and also washed and cleaned on the inside and out. The shuttle service back and forth to my home was very courteous and pleasant.courteous with coming and opening my passenger door for me. Food was free for those waiting in the waiting room.

David

Dec 11, 2015

Henry was Great! He communicated with me at all times. He also did what he said he would do which was important to me. Along with no hidden or unexpected costs. I have been lucky to have Henry as my service rep before, and he has always been this helpful. It's reassuring to me knowing what i need to get done will get done and correctly! I sure hope to get Henry every time!

Sammy

Dec 11, 2015

I always get treated like royalty. All the staff knows me. Napleton is the best of the best. Im a client for life.

Evelyn

Dec 10, 2015

I go back and only work with Edwin we have build a relationship with him . Also had the pleasure of working with Daniel for the first time and he was great as well as the finance gentleman.

Frank

Dec 9, 2015

My husband and I are visiting the Orlando area from Myrtle Beach, SC. On Sat. the check engine light lit up on the dash of our 2015 Ram 2015. We called Napleton's Chrysler Jeep on Monday morning. They had us bring it in immediately, and once they checked it, informed my husband that they needed to keep it for repairs. Our service advisor, Jean Santos, was absolutely amazing, we were given assistance in renting a car, and what really amazed both of us, is they had the truck ready by 5pm the same day. When we arrived to pick it up Jean had the truck ready for us. It was washed and vacuumed and tired were shined. Now, honestly our own dealer where we purchased this truck from would not have done any of this for us. We would have waited several days for the reapairs to be complete and it never would have been washed. This absolutely blew us away, the customer service that Jean provided.

James

Dec 9, 2015

your staff in customer service were very helpful to my wife on explaining the service required on her 2013 300 Chrysler.

Oswaldo

Dec 9, 2015

I like how friendly and helpful they are with us. Henry Diaz was in charge of serving us, and keep us informed of the results with our Ram. He was very kind and professional.

Peggy

Dec 9, 2015

Prompt and courteous Sean and Henry very accommodating and attentive to my concerns. Appreciate them keeping me informed as the repairs were done.

Catherine

Dec 8, 2015

He was direct and straight to the point, honest about the time frame i may wait, kind, and gave me a list of possible problems it could have been and their solutions.

Howard

Dec 8, 2015

The service department at Napleton is quick, efficient, courteous, and professional. They got my car done in less time than estimated.

Felix

Dec 4, 2015

it was quick, very professional the dealer is very clean, very comfortableits kids friendly, employees are very friendly and respectful Alex did a great job

Carlos

Dec 2, 2015

I have been to this dealership in the past and always had horrible service on the service drive but didn't want to drive to another dealership . I was always waiting long periods of time to be greated and there felt like a lack of care for your customers. It has been two years since I've been here and since purchasing another Dodge and I had to had some warranty work done, I gave it another shot. Mr. Brian Peterson from start to finish talked to me with respect and treated me like a valued customer as every person in the service industry should. Because of him I will return.

Joan Ann

Dec 2, 2015

All the employees were excellent Johnny Pedro and Jacob and the finance man all made it a wonderful buying experience great excellent

Vernett

Nov 28, 2015

Awesome !!!! The service, offers, waiting room and free food with coffee exceed my expectations and in top of that you guys wash and vacuum my journey. Thanks a bunch !!!!

luisrodrigo5555

Nov 27, 2015

Marco Espinosa did a great job. He is really someone whom you can trust and his professionalism is amazing above anything else.

Pedro

Nov 26, 2015

Great experiencies and services. Highly professinal service. Very clean facilities and superb customer service. This time a didn't have anything to repairs, but previously I had and was a great experiences.

Paul

Nov 25, 2015

Absolutely top notch service and customer satisfaction.Awesome service reps Harry did a great job.We wish everyone at JEEP a safe and blessed holiday season.

Sylvia

Nov 16, 2015

The kindness employees have offered me, they even told me I'll be needing tire to; how much they would cost me. They even example the warranty I would have when I purchase them nice, really nice.

Larry

Nov 11, 2015

The world is moving at a fast pace today! My time and your time is valuable. I scheduled my vehicle maintenance with Henry which I've been doing for several years. His knowledge and compassion for his work ethics is greatly appreciated by me and my family to keep us safe. When work is scheduled on my vehicles it is overseen by Henry in great detail which I greatly appreciate!!!!!! My family with you folks in Ableton extends to Edwin and Jacob Perez which has been in my family's life for several years buying cars and great communication values keep up the good work Napleton.

Peter

Nov 9, 2015

Every time I bring Peter's truck in for service, your staff is very friendly, they do everything they can to make my experience pleasant, and it is always done in a timely manner. I appreciate the time they take to explain what is happening with our vehicle, and the way they treat me with respect each and every visit.

Barbara

Nov 7, 2015

Henry my service person has such a professional, caring personality. I've watch him with other customers he takes time to explain their situation and works very well under pressure he gets the job done. It makes my day when I work with him, he is excellent customer care.

Phillip

Nov 7, 2015

My son took the car in for an oil change. Your guys checked it out did another service on it, got the car out as quickly as possible

Casey

Nov 6, 2015

The have very personable employees. It was an enjoyable buying experience. The sales agents were sincere without a lot of pressure.

Juan

Nov 5, 2015

The experience was awesome, thought it was going to be some crazy, difficult steps in purchasing a vehicle but over all Matt made sure it was smooth all the way.

Minerva

Nov 5, 2015

I am very pleased with the customer service that Henry Diaz offers me every time that I need go to the shop.

Rosa

Nov 2, 2015

My service person treated us with much respect. Alex went the extra mile to make sure that our car was fixed the right way. He was very professional and respectful.

Raymond

Oct 31, 2015

I had taken my Jeep back to another dealer twice and they did not repair my problem. Marty took all my info and followed the repairs, keeping me informed. Emily replaced my radio which fixed all my problems.

Brad

Oct 30, 2015

The friendly and helpful attitude of the staff. (Thomas and Travis definitely stood out to me. They were very helpful on 10/26/2015)

Anna

Oct 20, 2015

Everyone from the service manager who walked me over and introduced me to Richard my sales person, to Richard, to the managers to the finance person Moe, were amazing.

Jose

Oct 19, 2015

Richard LeBaron was very professional and extremely helpful.He took his time and was very patient with us. I would recommend to everyone.

Richard

Oct 2, 2015

BRIAN PETERSON,SERVICE ADVISOR WAS EXTREMELY HELPFUL...THE OVERALL PROCESS TOOK SOME TIME,BUT THEY FIGURED OUT WHAT WAS WRONG WITH MY CAR AND FIXED IT.

Paul C.

Sep 28, 2015

Very professional, great customer service. Very happy!

Victoria

Sep 28, 2015

Everyone was so I credibly friendly and helpful! From begining to end the entire process was enjoyable. I would definitely recommend Napleton to all my family and friends.

William

Sep 25, 2015

Extremely user-friendly. Exceeded my expectations for a car dealership. My salesman, Romeo, and his managers, went above and beyond to help me.

Eric

Sep 16, 2015

Jose yu (Pepe). Went above and beyond to help me. He was so amazing I can't thank him enough thank you

Chris

Sep 15, 2015

Everything -the whole experience-from the receptionist to the finance manager -a very pleasant atmosphere....Emilio was the best- fantastic-he knew the product extremely well-Mo made the deal happen got us an even better deal once he started working the numbers...Napleton Dodge earned my trust and I will definitely purchase from them again

Barry

Sep 2, 2015

Everything went reasonable well, customer rep was helpful and took time to explain the service details. Customer waiting area was very comfortable, with nice amenities.

Lawrence

Aug 29, 2015

I recently bought a new car, had my old one serviced and also had my brother's old jeep in for service. Two of the three were excellent experiences. In the Jeep experience, I was very impressed with the Technician, Angel Martell and the Service Rep, Henry Diaz. Both are outstanding.

Sandor

Aug 28, 2015

We had already visited three other dealerships in Orlando and I was not please with the way my daughter and i were treated. Richard was very honest and sencire with us and gave us the best advice on the vehicles we looked at. My daughter is happy with her car and we are thankful for your business

Earl

Aug 25, 2015

very nice, Richard LaBaron took his time with us and it took all day. I think all of us were hungry at the end of the day

Jerome

Aug 25, 2015

Called up Brian Peterson and as always he said come right in. My car was ready in a bout an hour :-) Brian P. is the only reason I go there. Very personal very professional.

Linda

Aug 25, 2015

Your staff always remembers me and takes good care of me. Takes time to ask how I am doing and cares about giving good service.

Victoria

Aug 23, 2015

As soon as I got there Mario was taking care of my car and he called me when it was ready. Service was pretty fast and the attention was excellent

Maria

Aug 19, 2015

The salesperson that helped me Luis Belthran during the all process he was really patient and polite and a professional and went above and beyond to help me with my purchase on 8/17/25 his a great access to your dealer.

Eric

Aug 6, 2015

Staff very attentive, in and out at a reasonable time with excellent service. The facility is very clean and customer friendly.

Sylvia

Aug 5, 2015

We went in for an oil change, and we were taken care of immediately by Brian Peterson, we went to wait in the waiting room and Brian came over and said that we have a recall and that the parts were in, and they would take care of that along with the oil change, also it didn't take long for everything to be done, I was very pleased about that.

Sammy

Aug 4, 2015

The sales rep was a true professional and got the deal done that i was really pleased how we reached a deal.

Gregory

Jul 28, 2015

Did everything they could to help our situation (i.e. gave us a rental car so I could tote my boys to their summer activites/camps for the day my car was at the dealership).

Meagan

Jul 25, 2015

They showed us all the inventory they had in my price range took me to look at what I was interested in and got the paperwork going immediately

Pedro

Jul 25, 2015

This was my 3rd new automobile I buy at this dealership and the best experience ever. Mr. Abner LaSalle a SUPER Sales Professional.

socialmediakarma

Jul 17, 2015

I finally got some time to take my Jeep to Napleton Orlando for a recall (first time visiting this establishment). I went to pick it up later that day, and it didn't start. They looked at it the next day and said it would cost $1300 to fix. Fix what? It wasn't broke in the first place. Now I'm no mechanic, but simple logic tells me if I give something to someone and that something got messed up, it should have nothing to do with my wallet. Either they did not implement it correctly or I'm getting the run around. After nearly having a breakdown of the money I already don't have- I called Chrysler corporate and told them about the situation, and they said that I would be reimbursed. YAY! So I had Napleton fix whatever it was that they messed up and I submitted the invoice to corporate. BUT the other day Chrysler called me back saying they would not reimburse because "things sometimes break". It honestly felt like I got mule kicked in the gut. And on top of that, the woman on the phone also said that Brian Hessler (Service Manager) confirmed the vehicle was in "working order" after they implemented the recalls and that this was a separate issue. Seriously. How is this even possible that these issues are not related. One of the recalls (P54) was to externalize the fuel pump relay out of the TIPM (Totally Integrated Power Module) so the vehicle would not stall without warning. And what have you? The TIPM needed to be replaced because now the vehicle will not start: $1300 What if I came back to pick up my vehicle and the tire was flat? Would that be my problem too? I left my vehicle with these guys TRUSTING that they would do a simple recall and it ended up costing me $1300. Again, I may not be the best with vehicle mechanics so think of it like this: My friend tells me that he can make the door to my house safer, free of charge. I say go ahead, do what you need to do. I come home and the door doesn't even open. I tell my friend that the door won't open and he tells me that it will be $1300 to make that happen. We probably wouldn't be friends after that.

Bernard

Jul 16, 2015

Mr John Santos was most courteous and above all, very knowledgeable in addressing the problem with my vehicle. He kept me posted in a timely manner. He quickly, assisted me in obtaining alternate means of transportation while the vehicle was being repaired.

Richard

Jul 4, 2015

Professional. Gave them my car and got it back the same way. Not like chrysler jeep dodge by the airport. Gave the airport location my car got it back with a noise and a check engine light on when i only needed an oil change.

Yvonne

Jul 4, 2015

Bob Cotti & Jose { I think that was His name he didn't have his name tag on} were awesome they took the time out to work out a plain to wear we had to put little down and was able to exchange our old 2011 200 Chrysler in plus got rebate for our new 2015 200 Great experience.

Dennis

Jul 3, 2015

Deal done and financed over the phone and internet all I had to do is sign and drive no waiting.

Reinaldo

Jul 2, 2015

WELL, IN MY CASE I DID 2 MOTOR MOUNTS BECAUSE THEY WERE THE ONLY BROKEN ONES AS THEY TOLD ME AND NOW TWO DAYS AFTER; I FOUND OUT FROM ANOTHER MECHANIC THAT THE 3RD ONE WAS ALSO BROKEN, SO THAT MEANS THAT THE 3RD ONE SHOULD IT BE FIXED TOO AT THE SAME TIME WITH MORE LABOR TIME BUT DEFINITELY LESS EXPENSIVE JUST GOING STRAIGHT TO FIX ONE. NOW, HOW MUCH MORE I HAVE TO PAY??

Charles

Jul 1, 2015

I found Napleton very easy to do business with. Edwin was extremely knowlegable about the vehicles. Unlike other dealers I have been to in the past, I did not feel pressured. I will be back for my next new car.

Evan

Jun 25, 2015

I was greeted promptly, given an estimated wait time of two hours, provided with a comfortable place to watch a movie, drink coffee, and surf free WiFi. My vehicle was finished earlier than anticipated. The service representative spoke with me as if I was the only car in the service bay. An excellent experience in every aspect. The bathrooms were even very clean.

Heath

Jun 21, 2015

Brian was very prompt and helpful. I was in and out very fast. Brian explained everything in great detail and couldn't have been more thorough.

Evaldo

Jun 18, 2015

THEY MADE ME AN OFFER I CAN NOT REFUSE, GREAT PRICE. I WALKED OUT WITH WHAT I WAS LOOKING FOR

Bernadette

Jun 15, 2015

Ed is the nicest person I have ever dealt with when buying a car. He explained everything clearly. He did not try to put things in the contract that did not belong as other dealers do. He explained the contract to us and details of the car. very happy

Samir

Jun 12, 2015

Every thing was ok, excelent service and the sales assitent luis beltran is the best. I recomend to every body

Norberto

Jun 10, 2015

I liked the way I was treated by the employees while I was there they took there time to explain everything to me and made me feel very comfortable.

Richard

Jun 7, 2015

Fast and Freindly Service. My service rep. Knew I had to get back to work that morning and also needed a rent a car. They diagnosed my problem and told me they would have my Durango ready at 4 pm. (Same Day) that's Service!!!!!! As I was sitting down to sign the work orders, the rental car company was waiting for me. (Curb Service) that's Fast! Great experience . Highly recommend your services to everyone!

John

Jun 3, 2015

Friendly staff that were dedicated to helping me. Clean dealership and affordable snack/drink options. Near the highway (easy to get to/leave). Great selection due to 2 locations.

Shanna

May 31, 2015

Romeo is a go-getter. I appreciated his efforts to work to get a price I was comfortable with. He was professional and polite through entire process.Rich Slack in Financing was a true pleasure to interact with. He is a master of his trade, he confidently answered all my questions and took time to explain in more detail when necessary to ensure I understood correctly. He has excellent people skills, and a real genuine personality. Leverage his natural strengths to train and create more team members with his winning qualities! He is a definite asset to your dealership!

Jean

May 30, 2015

Sean toke time showing me how to operate some of the dashboard items. And answering my question. Things our salesmen SHOULD have done. IF HE HAD we would have known it didn't have ADJUSTABLE gas/brake peddles!

Sheila

May 30, 2015

everything is excellent. I have used this garage on numeruos occasions and the service does not alter. i have also bought two vehicles from them and I will certainly go back

Daniel Scott

May 25, 2015

Very good experience. Hard working sales people. Highly recommend!

Lizette

May 21, 2015

Very friendly and helpful and very respectful and polite. Every time I go rather with an appointment or not they take care of me and give me all their attention. I have never been to the same place twice but since I have bought my Toyota I have been going to napletons in kissimmee and they are amazing. I wouldn't change my service with them at all.

Saied

May 17, 2015

The salesmen Mohammed Saoui and Emilio Navarro Along with John the floor supervisor truly went above and beyond to assist us in getting us the truck we were looking for at the price we were comfortable with

Mark

May 12, 2015

People buy from people! Edwin and Romeo did a great job helping us get through the process and answered our questions. Rich was very helpful in getting all the paperwork signed and explained everything clearly. We would buy our cars from these gentlemen !!!!

Wolfgang

May 11, 2015

Everyone very helpful and friendly. Kept me informed of progress. Washed and waxed vehicle as courtesy for keeping car the whole day.

Grace

May 8, 2015

Very friendly staff. I like that I was given an estimated time and they were done around the estimated time.

Ian

May 8, 2015

I was greeted immediately by a service representative. He made service interval recommendations, told me the price and an estimated time of completion. The service was completed in less time than estimated. I generally do not make an appointment unless it's for something specific. Even without an appointment, they will get you in and out in no time.

Jennifer

May 7, 2015

Always greeted with a smile , take the time to go over the work being done and explain it. honestly the best service dept. around.

Luz

May 6, 2015

Service and professional it was fast and very convenient. The entertaining center was so clean and nice.. People was very nice.

April

May 5, 2015

My service guy Mario Valentin was very helpful. I hope to get him again. He was very knowledgeable and very professional and I was very pleased with him. He works at Napleton Dodge on Osceola parkway Kissimmee Florida.

Maryann

May 5, 2015

SEAN IS THE BEST PERSON IN THE SERVICE DEPT. HE MAKES ME FEEL SO SPECIAL. HE IS THE REASON I KEEP COMING BACK TO NAPELTON. THE SERVICE HE RENDERS TO ME AND MY CAR IS THE BEST. SEAN IS MY SERVICE MAN FOR LIFE.

Janice

May 2, 2015

Most of the people that work there are friendly. Tell u what has to be fixed and explains everything to yo.

bruce and nanette robert

May 1, 2015

i would like to thank E milio Navarro and Jhon Guzman for their totally awesome customer service to myself and my wife nanette thank we cant them enough for their great service

Jerome

May 1, 2015

Brian Peterson (?) is excellent. Very personable and really tries to take care of his customers. I have an unresolved issue with the TPS sensor that was apparently ruined by the fix a flat my car came with because I did not have a spare tire. I've had issues with the same tire and the TPS sensor. it was replaced once under warranty after I used the fix a flat for a slow leak. The newly installed TPS sensor is now not working and I'm being blamed on fix a flat which was never used with this TPS sensor. If this is not taken care of Dodge will definitely lose a future customer because I should not be penalized for using something dodge gave me.

Kathy

May 1, 2015

Edwin was awesome! Patient, knowledgeable, &witty. Made the experience super comfortable--homey. They treat you like family, that's how great they make you feel.

Katrina

May 1, 2015

Very personable staff. Willing to talk you through the process. Rich and George were amazing and have contacted me several times to check in and see how I was liking the car. When I had to come back in to sign papers that were missed, they made sure to put gas in my car for going out of the way.

James

Apr 30, 2015

They were fast and very efficient while doing their job! I dealt with Jean a lot and I absolutely loved his service! Most dealerships try to rip you off, but this one was absolutely fantastic! I cannot express how happy I was while dealing with them! Thank you!

Jorge

Apr 30, 2015

Customer Service is Outstanding! Brian was great, quick and had all paperwork handle in a timely manner. Service Department work hard. Thanks

Carlos

Apr 29, 2015

Both the sales person and sales manager worked hard to find deal to fit our budget. Very courteous and professional.

Craig

Apr 28, 2015

I had just bought a new vehicle from my local dealership and had to bring it for service while on vacation. When I called for an appointment they were prompt and got me in quickly. My rep was fantastic. He was cordial and seemed like he cared about me and what happened with my SUV. It was very nice to have someone call me back and report on the progress of my vehicle. He went above and beyond and I can't speak highly enough of the experience as a whole.

Karen

Apr 22, 2015

Brian provided Excellent service and customer support. The vehicle was repaired in a very timely manner and I was given a loaner car as it was not planned maintenance. Past experiences with Marty, John, Shane and other Service Specialists have been very good as well.

Nelson

Apr 21, 2015

Service advisor bryan always work very proffessional and quick. Guys like him are big asset to the dealership. Thanks bryan

Lillian

Apr 20, 2015

The young men that took care me very friendly explain to me in details what was wrong with the car. And what they fix. Be courteous exelent customer service

Thomas

Apr 20, 2015

As always, Mr. Henry Diaz took great care of my needs for my Chrysler Aspen. I like the way he handles things. So willing to please.Thank you for the Appreciation Day Breakfast.

Carlos

Apr 16, 2015

I liked the sale experience. Jose Ruiz, he is an excellent sales person and I am very pleased with his help and professional way. Thank you! Jose!

Taishia

Apr 16, 2015

It was a long day, but they all worked hard to get me into a vehicle. Was there for pre-owned and left with a brand new vehicle! Awesome job!

Inez Steele

Mar 30, 2015

Don did a great job! Very enthusiastic! Great experience here!

Lilet Misgelda Fife

Feb 20, 2015

Carlos Dupuy At Napleton did such a wonderful job is hard to Believe since I always been scared of buying Cars at Dealership made a good Deal. Carlos Dupuy fights for his Customers he made the process easy and he is very informative God Bless Him that's what I call Customer service...Be Aware i came from Miami to purchase this Vehicle because a Friend of mine recommended Carlos To me.

Tina

Feb 16, 2015

Thanks to Abner I love my new car. You couldn't of set us up with a better guy. He took all the time we needed to find exactly what we wanted.

Bonnie Miller

Feb 10, 2015

Very nice. Dew was very nice. Very professional salesman.

Joel K.

Jan 9, 2015

Service was good. The staff are very polite and positive and friendly. I really appreciate their efficiency and level of service. Thank you!

Mary Brugger

Jan 2, 2015

Sales folks were great. T.J. did exceptional and also Omar.

Wilfredo Ahearn

Dec 24, 2014

Deal went well. This is best we've ever had! Hard working sales people.

Ruben Moore

Dec 11, 2014

Experience was great. Victor was great. Took care of all of our concerns got us a great buy for our budget.

Hans Sparrow

Nov 27, 2014

Treated fairly; good service. Excellent! I will definitely return to Napleton in the future.

Dale Morin

Nov 5, 2014

Worked with me very well. Nice, explained things well.

Allison Conti

Oct 29, 2014

Very friendly, did what I wanted. Experience was excellent.

Nick Mathers

Oct 28, 2014

Working with Bob and Greg was a great experience. Highly recommend them.

Eric Maynard

Oct 20, 2014

Zach was great he came to me as soon as I park my car and he made this whole deal very enjoyable. Victor was also great he made me feel right at home. Thank you.

Jeffrey Howard

Oct 2, 2014

Wonderful job, they worked with us all the way! Very professional.

billie.harlan11

Sep 26, 2014

Very pleased with my sales rep, I would recommend Mr. Omar to friends and family. Go to Omar and buy a car from him, guys.

nikkiwade0303

Sep 5, 2014

Omar was very attentive to what we needed. Not too pushy or "sales extreme." Knew the details of the cars we viewed, went out of his way to show vehicles not yet on the lot (which is what we purchased.) Want beyond expectation. Thank you. Well satisfied.

David Dorsner

Aug 26, 2014

Excellent experience with staff, will refer it to others. Excellent customer service.

joesmart

Aug 19, 2014

I purchased my Jeep Patriot at this dealership. Best car buying experience I've ever had, Everyone was very courteous and respectful. Would recommend this dealer to all my family and friends

Nicole Hollins

Aug 18, 2014

Jacob P. is an expert and true salesman. He should be recognized for his outstanding performance. I talked to him a month ago, and now they are delivering the most sweet car to my home today.

Kate Russel

Aug 12, 2014

I truly appreciate the honesty that Victor put out there for us. He was a major help to us with coming up to a final decision. He didnt come off as a sales person trying to make a sale. He was great.. I didnt even come to buy a car really just was inquiring.

Luke Knight

Aug 4, 2014

Tim R. has been the most helpful and straight for and sales representative at Napleton. Tim and Chris managed to help us out and put us in a car in a timely manner. Thanks Tim for changing our outleak on Napleton Dodge!

Lance Wagner

Jul 30, 2014

Rep. Greg Less met us at the door and did an exceptional and professional job dealing with us. He did a thorough job. The manager Bob Barnett was straightforward in all aspects of the sale and thoughtful.

John Franz

Jul 22, 2014

Meagan is awesome. Second time buying from her. Will definitely recommend.

Joe Acosta

Jul 9, 2014

Fantastic! Great sales team. Kris Roberts and Rafael Marmolejos are true gentlemen and honest individuals.

Manuel Mitchell

Jul 3, 2014

Great, the salesperson was wonderful. They told me everything that I need to know, I am really grateful that I found the perfect car for my needs.

Gustavo Miller

Jun 30, 2014

Eloy was the best salesman in my experience. He is very polite and knows how to deal with customers.

annereaney7

Jun 24, 2014

Great experience with everyone. All salesmen were helpful and courteous. Corey Warren was our salesperson and was very helpful. Chris was one of the managers we deal with. He was very informative and helpful.

robertgeorge

Jun 20, 2014

Really helpful and staff was knowledgable, patient and friendly

Jason Anderson

Jun 17, 2014

Wonderful experience. Ryan was very helpful and professional.

bill.smith200199

Jun 11, 2014

Victor Manuel was very helpful and worked with me over a weeks time to get the deal I wanted. The sales manager/financing was very helpful and understanding. Thanks Victor!

Leo Morrison

Jun 4, 2014

Amazing service!! The best we've ever had! Truly was an awesome experience.

Ruben Fuentes

May 28, 2014

It was a wonderful experience buying a new car in Napleton. Omar and Salvador are very good salesmen.

Paul Smith

May 21, 2014

I got a very nice deal! It was a good experience. Nice people and very easy to transact with. Highly recommended! An amazing dealership.

George Garnett

May 6, 2014

The customer service was wonderful. Nick was able to get me a beautiful truck. When I arrived everything was done.

Vin Baker

Apr 29, 2014

Victor was great! Everyone was more than helpful & friendly. One of my better car buying experiences.

Jonathan Sykes

Apr 22, 2014

Very helpful and honest. The level of service here is really admirable, one of the bests!

Brandon Burks

Apr 15, 2014

Great experience with the TJ salesperson. Great guy. Was really helpful. We told him where we wanted to be and they worked until they got us there I enjoyed doing business with TJ. Would recommend everyone to him.

Kenneth Ashmore

Apr 3, 2014

Great salesperson. Very good, professional service. Made the car buying experience easy and positive.

georgehernandez9619

Mar 25, 2014

I want to personally thank the following individuals for making my car buying experience a pleasant, expentious and seemless process: Ryan, Amanda, Chris, Marc and Leroy who stayed late and put forth their best effort to make my deal a reality. I look forward to many years ahead enjoying my Grand and utilizing Napletons services. Thank you!

Paula Caves

Mar 19, 2014

The best experience. Mr. Rafael is very kind and knows a lot about cars and motors. He is really precise on details. He is not a pushy person.

April G.

Mar 13, 2014

Mr. Mark P. is a great sales rep and with an excellent customer service. I will recommend him to all my friends & top of line personnel.

Magda Ricker

Mar 8, 2014

Good excellent sales guy!! They offered a lot of cars that were in my price range, I really appreciate his effort on finding the best car for me. I will definitely refer my friends to Napleton.

Jonathan Vandusen

Mar 3, 2014

We truly had a great experience with Meagan Riccardo. She was knowledgeable about the Dodge Ram and was just as excited for us as we were.

Derrick Cardinal

Feb 23, 2014

Very good experience - Jacob was very straightforward and explained things very well - worked very hard to get the deal done.

Angela S.

Feb 12, 2014

Very good sales people. They go over everything for you. Very clean and neat garage.

Demrie Gibson

Feb 7, 2014

Cory was a pleasure to work with. He was very thorough and caring. I was disappointed, however, that I was quoted one buy-out amount then it was lowered, but I dont think this was Coreys fault. All in all, I have been satisfied with the process and the service.

amyphilips23

Jan 30, 2014

I was very pleased with the overall service I received from start to finish. Victor Manuel was exceptional with his customer service and went over and beyond my expectation. Terrence Walker also had wonderful customer service skills. And I am very excited about my new car.

Kevin Thompson

Jan 29, 2014

Luis was very helpful and made the car buying experience a nice one.

Cynthia Munoz

Jan 27, 2014

Victor and Kash were very professional. Neither of them were too pushy. I was given the correct information with the vehicle I chose. My expectations were met and more. I am happy. More than happy with the service I received and will be recommending to anyone. I know who is interested in purchasing in the future.

Daisy Bean

Jan 6, 2014

I had a great experience with Omar as a first time buyer. I felt like Omar went out of his way to get me riding in a new car. I have three kids and I just want you to know that you have all my business in the near future.

Carl Orwell

Dec 5, 2013

It was an educational experience that resulted in a purchase. We were treated with respect. We received a great deal. I would recommend Napleton to family and friends.

irenehoge

Nov 20, 2013

Luis was very informative and good! Daniel took time with me and got the price I needed, very friendly and helpful. Thank you for the service.

Julie Mckay

Nov 14, 2013

My service experience was excellent and Corey was very helpful in all aspects of selling and trading for a new Dodge 1500 RAM!

Brenda Hartnett

Nov 8, 2013

Daniel was very informative, professional and personable. He is an asset to this dealership.

joaquinkeenan214

Nov 5, 2013

It was good. Everything was great from start til the end. I never had a moment wherein I have to explain everything again from the beginning. Everyone is alert to my needs and I can see their sencerity in helping me.

adelaturner25

Oct 29, 2013

Great, very happy, very helpful. Definitely the best I can say, will come back here again in the future if I need the service again. Kudos for a job well done.

michaelpryor437

Oct 18, 2013

Very good. He is very professional!!! Answered all our queries and is really approchable. Love all the staff as well. Send my regards to them!

Jayden Swenson

Oct 15, 2013

Megan was great! Good job! She has a good attitude and will become an asset to this company. I'll definitely recommend them to family and friends.

Taylor Bradshaw

Oct 7, 2013

Very professional, no pressure. When it comes to customer care, they are really one of the best for me.

preston.doherty43

Oct 3, 2013

Very good, Becca is (grande) great muy Buena. Very happy and satisfied because they have done their best to fulfill my needs as a customer! Will give my recommendations to them.

Donnalee Hathaway

Sep 26, 2013

Very valuable asset to the company. Kash was magnificent in every way possible. That is very great of him and we're very happy, really happy.

sergiocarrasquillo01

Sep 23, 2013

My experience with your sales rep Victor Manuel. He has a great attitude, and a very personable disposition. If I had to go through this experience again I would do it here with Victor.

emilychestnut933

Sep 19, 2013

Muy bien! God, she's good. Definitely the type of service I would like to receive. Really caring and accommodating .

Barbara Friedman

Sep 11, 2013

Excellent service, would recommend to others. It really pleased us. We have no regrets and chances are we are going back here in the future.

Raymond Herrera

Sep 6, 2013

Extremely satisfied! Great salesman! Very accommodating and helpful, made sure that everything we need is taken cared of.

Jessie Jones

Sep 4, 2013

The service was excellent. They did a great job, working out a flexible deal.

Bianca A.

Aug 29, 2013

Pleasant, very good experience, and helpful. It is something that I've expected from the start because of good feedbacks I read but was hesitant to believe. Nonetheless, they proved me that what I've read on reviews are true. Very happy!

Jacob Connor

Aug 27, 2013

Great! Pretty Awesome. It really took us a while to decide but through the assistance that you have given to us, we were able to finally make a decision, and I think it is the perfect one for us.

Real customer

Aug 23, 2013

This place has a great looking facility. Seriously it looks really nice. But that is where the "nice" stops. The sales staff there were in my humble 14 years of management experience incompetent. I called 2 days before to inquire about their inventory. I scheduled an appointment for Friday. I then called early afternoon on Thursday to come in a little sooner. I was told that they had 3 cars that I had been interested. Yes 3! The lady even told me, yes I am looking right at them on the phone! They even booked me for an arrival. I get there and the sales person was on their cell phone chatting away despite her knowing that I was standing right there. Then the 3 cars that I mentioned earlier, that I was told were there, were most definitely not. They attempted to then sell me a much more expensive vehicle then the one that I SPECIFICALLY asked for. The person "handling me" knew nothing about the car, didn't know where it was on the lot and kept saying, lets go back online and check what I have. I did that before getting there, I even called! After wasting 2.5 hours of my time with them trying to get me into the more expensive car I finally walked out. The sales person after I told them that I called and would not have come here to waste my time if you didn't have the car, said "that happens all the time". Really!? So you're in the business of wasting peoples time? I have been to a few dealerships, purchased a few cars cash and never experienced this level of bad customer service and bad salesmanship. They need to train their staff a lot better.

Derek Powell

Aug 22, 2013

Five star experience. Excellent salesperson. What more can I ask for? Everything was taken care of from start till the end. The experience we've got is worth the money we spent for the service.

Steven Ortiz

Aug 20, 2013

I'm satisfied with the overall service. The way they handle the task at hand is really a remarkable and marketable trait of Napleton, Thank you for a wonderful service.

Allie Fink

Aug 14, 2013

The service that was given to us was worth the time and money we invested here, truly was an awesome experience. Thank you!

Dante E

Jul 30, 2013

I really appreciate the type of service that was shown to us from the start till the end of our transaction. It showed what type of company they are and the values they have.

Charles Morris

Jul 19, 2013

Luis did a very good job. He really understands what he is doing and offered a service that you can really appreciate as a customer. He got my recommendation.

Lillie Mann

Jul 16, 2013

This place is great! We love Greg! He led us all over the process and gives useful advice that really helped us in making our decision.

geraldgreen85851

Jun 17, 2013

Courteous. Prompt. Smooth process. Will replace next car at Napleton again. Willing to engage in selling a long term dearlershp commitment to ensure service and peace of mind.

lauracrawford847

Jun 14, 2013

Ray is good. Great job! Very professional, friendly, knowledgeable, informative and easy to deal with. He explained everything to me. Will recommend Ray and Napleton to my friends and family.

Leona love

May 8, 2013

Pretty good and friendly service. You guys are simply the best in what you do. I am really grateful that I went to Napleton for this.

phillipssaul130

Apr 29, 2013

Meagan was wonderful and pleasant. She definitely helped me with the whole process of the purchase. I think I would recommend this place to my friends who need to buy amazing and affordable cars.

Edward Gordon

Apr 16, 2013

Timothy gave us excellent service, he was informative and knowledgeable. He was polite.

Maira Lauren

Apr 12, 2013

Lydia was very excellent salesperson. Helped me to choose the car I like, her treatment of me is very good.

Richard Hawkins

Apr 11, 2013

All of the dealer representatives, especially Rebecca who related well with the young lady who will be the principal driver, treated us with excellent courtesy.

Steven Daniels

Mar 6, 2013

Cesar was excellent. He helped me out to the best of his ability. Thank you Cesar and thank you Napleton. I will recommend everyone to you guys.

Hugo Coleman

Mar 1, 2013

Terrance did a very good job and tried his best to get used to the jeep. Also very professional and his manager was very helpful. Very good experience. I would recommend family members to Terrance.

juliemosby077

Feb 22, 2013

Ray was very pleasant, helpful and he understands my personal needs at this time in my life. I wish him to prosper in his life and family God Bless.

Eileen Wagers

Feb 21, 2013

I had a wonderful experience with Gary. Very helpful and easy to deal with.

Jason King

Feb 8, 2013

Rep was very friendly to customers. Enjoyed personal conversation.

Keith Kimmel

Jan 29, 2013

He was quite professional and knowledgeable about the inventory and services.

James Tolman

Jan 17, 2013

Knowing we had horrible credit, you were still willing to work with us and make our experience great. Thanks!

leiabinford56

Jan 14, 2013

Very good and knowledgeable service. Was very pleased with Corey and his treatment to my family. And he was on time!

Claudia

Jan 10, 2013

Excellent salesman, showed good interest and explained new car features.

hartley.byron

Dec 27, 2012

As always, Corey Warren our salesman was very knowledgeable and helpful with every aspect of our 2nd purchase from Napleton Dodge and we look forward to working with Corey and Napleton in the future. We would also recommend Corey and Napleton to all our friends and family.

adambarret06

Dec 13, 2012

They were very professional. Listen to what we had to say before talking. Explain all options of the purchase of the van. Both are a true professional and would recommend them to a friend.

marvakanter

Nov 21, 2012

It was a great experience doing business with Napleton Clermont. Ms. Meagen Riccardo was awesome. Experience could not have been better. I will definitely recommend you guys.

viviandavis718

Nov 15, 2012

Great customer service provided by Chris and Megan. They addressed our concerns and represented Napleton with excellence.

pettyamanda1

Nov 14, 2012

Corey did a fantastic job working with me and my wife. He made sure we knew everything about our new vehicle before we decided to buy it, which was very important to us.

avemainchow12345

Oct 19, 2012

Salesperson Cory was friendly, knowledgeable and willing to answer whatever questions we had.

elmo.irvine

Oct 12, 2012

Very good experience, Great customer service and very helpful salesmen

jaketerrence60

Sep 20, 2012

Excellent service very knowledgeable and went out of his way to sell me my new vehicle.

blake.greene1313

Sep 11, 2012

Very considerate. Very friendly, took extremely good care of me. Would recommend people to him.

jasonkapono279

Aug 22, 2012

My experience with Napleton Dodge has been beyond enjoyable. Both our salesmen, Victor and Omar, were great in helping me purchase our new vehicle. They have earned my business now and for future sales. I will definitely recommend Napleton Dodge to friends and family.

andrewjordan676

Aug 6, 2012

Chris P. was very professional in our experience at Napleton. He did not pressure us into something we did not want. We are excited with our purchase.

tamaria.lawson00

Jul 26, 2012

The experience was great. Kris, Ryan were wonderful to work with. Thank you to Mihe B.

joanie_aldrich

Jul 25, 2012

I love it here. I have purchased several cars here I sure I will be back again. Everyone really helped us a lot and I really appreciate it. Ryan P. is my salesman he is #1 I love him he is so friendly polite and so helpful. I always want him to be my salesperson.

smary120

Jun 11, 2012

Everyone was very pleasant and helpful. Enjoyed the experience. Thank you.

Lisha

Jun 4, 2012

Lots of craziness, but in the end we left satisfied customers. Victor was very helpful, patient & courteous with us.

Pissed

Mar 19, 2012

Went to this dealership from my house almost 1 1/2 hours away. They made me wait forever before they gave me the fake effort of make believing they offered me what they promised for my trade. Got upset and finally just left after the manager "got involved". What an even bigger waste of time trying to explain why they dropped money off for my trade. Sent an email to the "owner" of the dealership after I got a "hey guy what happened" email from them. Followed by this guy will call you. Never called, to that guy will will call you. Never returned call. Terrible waste of time and the worst customer service ever.

abcde

Aug 27, 2011

I saw this car on cars.com from dealer with price of $18483 and requested info from dealer that day. When the dealer repsonded the price went up $1500. When I sent the email from cars.com with the lower price they then added on over $1500 of dealer fees and "loyalty fees".