Used Cars for Sale at Napleton Northlake Kia in West Palm Beach, FL

Cheryl

Nov 7, 2016

Staff is always courteous and friendly. I'm always asked if I would like a drink or snack. They also don't pressure you into making certain repairs that have been found.

Kweku

Nov 6, 2016

I Appeciste the courtesy Given Me at the Time of Appointment, as Well as When I Arrived at thNapleton KIA Service Showroom & was Respectively Taken care of by Addan , the Service Rep. I waited the 1/12 hours Promised the car will be serviced & it was on time.

Darcie's Delighted

Nov 4, 2016

I just want Michael & David to know I truly appreciate all their hard work in getting me my new car. They worked on it for over a week. Having crappy credit didn't help but these two jumped through hoops for me. They deserve a huge raise. Also Tyler & Luis in finance worked magic to get me approved. Thank them for me as well. Lastly Eddie made it possible for me to get into my car quickly. Thank you all for everything!!!

Diana

Nov 2, 2016

Every person I encountered at the Napelton Kia in North Palm Beach was friendly and efficient. It was a pleasure having my car serviced there!

Kim and Tom G

Nov 1, 2016

Much appreciation to kia team Michael, Luis and Mr. Steff!! We just bought our first ever kia Forte we love it!! Our buying experience was informative, proffessional and educational! We test drive 3 cars this team was hands down awesome met our concerns with patience and solutions. This is a very technical business and these guys get it right they work together seamlessly and do their best to not waste your valuable time we can't thank all of you enough for this most positive buying experience!! Before you buy research the 5 star safety and quality of these cars extended warranties etc.. bring your questions ask for Michael or Luis tell them Kim and Tom sent you and look forward to a quality purchase with awesome extended warranties with absolutely no buyers remorse!! You won't regret it!

Enrico

Oct 29, 2016

Everyone is always very professional and accommodating. They go the extra mile. Adan, Anna and Eddie the GM are great, always a pleasure to do business with

Alexander

Oct 26, 2016

Everyone was very friendly and very professional. They explained the process to me and went above and beyond to make me satisfied.

Dapurplepeopleeata

Oct 26, 2016

Great customer service and friendly staff made getting my first car very pleasant. Everyone at Napleton Northlake KIA was very knowledgeable and really worked with me to help me get into the car that I really wanted.

Julie10028

Oct 21, 2016

Thanks to Mike Culley (professional and friendly); Amir Saleem and Ana Mercado for delivering a quick and virtually flawless car buying experience... go and see for yourself.

Myung

Oct 18, 2016

The service person was very courteous and attentive. The explanation regarding the service was very clear. Overall I was very satisfied.

Debra

Oct 17, 2016

Representative kept me updated and was very helpful in making sure I received the correct services for my car maintenance.

kworkman

Oct 17, 2016

Great car, but could not make the deal on a new 2015. Michael Culley did his best, but just couldn't get the right price for me.

Charles E. Kanter

Oct 14, 2016

Had a great experience and was well satisfied with the deal I made on our third Kia Soul. Even though our experience was interrupted by hurricane Mathew, the dealership functioned like a well oiled machine and we left in a beautiful new car with a big smile on our faces.

cg1223

Oct 13, 2016

I've purchased over 2 dozen automobiles in my life - foreign as well as domestic. Every time it's been a battle of wits, sweating and stressing for hours as you try to negotiate back and forth for the best deal you can get; forced to play the typical car salesmen games. Lo and behold, there is an alternative, a breath of fresh air in the world of car dealerships - it's called: Napleton Northlake Kia. From the moment I walked in I was greeted by a team of professionals, headed by their General Sales Manager: Chris Monticello.Chris was and is a pleasure to work with. He didn't attempt to try and sell me what he wanted to sell. Instead he listened to my needs / the price I had in mind and was relentless in getting me precisely the car I wanted - actually an upgraded model, for the price that I wanted to spend.I had previously visited a couple of other dealers, who pretty much told me they couldn't meet my terms, due to the leased car I was trading in. But Chris, crunched the numbers, made calls & worked to make it happen. He was relentless, determined to make it happen for me, like I was relative!As a salesperson myself, my philosophy has always been to treat people the way I want to be treated and Chris certainly embodies that modus operandi. I don't often make recommendations, but in this case I highly recommend Napleton Northlake Kia!

Lauriana:)

Oct 10, 2016

No brainer! The transaction was easy fast and gave us what we wanted and so much more. Win win situation. I feelt that we got more than paid for, very satisfied and well treated!

Angel Adrian Benitez

Oct 4, 2016

This dealership is great Luis Sanchez the salesperson was a great person to deal with and made it very easy for us to find a great and reliable car, also the finance guy Luis Cabeza gives amazing advice plus he makes the whole finance part extremely unstressful which was unexpected

Dontae

Oct 1, 2016

Customer service was great. Mr. A. Fernandez has always been great when I come in there. He is the only one I care to deal with.

Michael

Oct 1, 2016

Porter is an excellent service advisor. He is professional, helpful and friendly. I've been servicing my cars at Napleton Kia for years, and he is by far your best yet!

John and Beth

Sep 28, 2016

This was by far the best and easiest car buying experience I have ever had! The sales staff was friendly, knowledgeable, and very very quick! I spent less than 2.5 hours from soup to new car nuts! My sales person Mike Culley and the sales manager were awesome! They worked with me on the numbers I needed to get the deal done and send me home with a brand new Kia Soul for my daughter. I would recommend Napleton Kia to EVERYONE!!

Jennifer

Sep 26, 2016

The team went the extra mile to make sure I was happy with my new car. Got my new 2017 Kia Sorento home and found a scratch in the paint. Called Robert and Eddie and they told me to bring it back and they would fix or replace. And they stayed true to their word. Love my new car!

Jnmonroe

Sep 25, 2016

Great team! They seemed genuinely concerned with my happiness. Purchased a 2017 Kia Sorento, got home and found a scratch in the paint. Called Robert and Eddie and they said to bring it back, if it couldn't be fixed they would replace it. They kept their word and I'm the happy owner of a brand new 2017 Kia Sorento!

Yute88

Sep 24, 2016

Everyone friendly, just like the first time! I was a little nervous this time but they came through for me and was very professional and the process went quicker than I expected! I forgot the manager's name but he was real cool!!

Robert

Sep 23, 2016

Didn't have to wait long for the services to be performed and they alway wash your car when you have it serviced

Carol

Sep 21, 2016

Pleasant encounter with person at the desk and driver who took me home. Everyone was courteous. I enjoyed the snacks set out. Waiting area was comfortable.

Tina

Sep 20, 2016

Porter was great, polite, courteous, and got everything I needed done on my car. They noticed other issues that I didnt know were there and gave me the option to fix or leave it alone.

James

Sep 17, 2016

Very friendly and efficient!! I was very happy with the speed of service of my oil change!!! I would recommend this dealer!!

Steven

Sep 17, 2016

painless experience. perfect.and a free car wash too!i will definitely come back even though the dealer that i bought my sorento is closer.

Tom

Sep 14, 2016

Porter Shaw does a great job as service advisor. This feedback commentary requires at least twenty words in order to be accepted by the survey.

Michelle

Sep 12, 2016

Friendly, quick service. Pete was a pleasure to work with. He took care of all the issues that I brought my car in for.

Alissa

Sep 10, 2016

Everything was perfect. I enjoyed the coffee and the snacks and everyone was so helpful. I would reccomend Kia to anyone that is looking to buy

Phillip

Sep 10, 2016

Polite courteous people. Porter explained what the service center would be doing. The icing on the cake was to find that the car was also washed prior to me picking it up.

Rochelle

Sep 9, 2016

Polite and attentive service. Informative and concerned with customer satisfaction. Service representative was so efficient it didn't feel like I was at a Car Dealership at all.

Debbie

Sep 8, 2016

It was easy to make an online appointment. When I arrived early there was no problem. I was received with a smile. They told me how long I would be there (I was prepared with a book) and they were right. Porter was great! He has excellent communication skills!

Shayla

Sep 8, 2016

Kept me informed and alert in regards to my vehicle as well as providing exceptional service towards me and my son

Alyse

Sep 7, 2016

everyone was polite and all went well. Time was fine Agent was so politie and efficient. off ice neat, clean and all service was perfect.

Joseph

Sep 7, 2016

The negotiation was expected and fun, Christian was pleasant to deal with and very nice. The financing department was very fast and efficient at closing. They are under constructions so keep that in mind, still the lounge had a very happy vibe to it and the salespeople seemed happy!

Rene

Sep 7, 2016

Pete Wyman is always a pleasure to deal with and he's so friendly, funny and knowledgeable and I feel so comfortable knowing he's taking great care of my Optima. I Recommend him to everyone I know who has a Kia.

Lisa

Sep 2, 2016

Everyone was courteous and the place was bright and appeared cleanThat's all I have to say at the moment This is ridiculous that I have to submit a certain amount of words

Harry

Sep 1, 2016

good coffee and people in general sales and service staff were very good. Surprised that you make me use 20 words to say something good and you don't demand this amount for bad comments Interesting xxxxxxx

Marie

Sep 1, 2016

Michael my sales man was great. He went out of his way to get the car I wanted. I am very happy.

Adriana

Aug 31, 2016

overall atmosphere and courteous staff. The facility is clean and the job was completed within the time I was quoted

Bethany

Aug 31, 2016

Pete was professional, friendly, and funny. Eddie the GM is wonderful. They know your name and always greet you with a smile. I'll continue to bring my Sedona here for service.

John

Aug 26, 2016

Very professional! Kept me informed all the way and was very vigilant! The adviser reviewed work that was performed. In all the service was performed timely.

Taraneh

Aug 26, 2016

Our salesman David is amazing, Kia is lucky to have him, I will highly recommend him to everyone I know purchasing a car.

Jermisha

Aug 25, 2016

The Sales Men Were So Generous, Patient ,Loving and Respectful. They Were Encouraging me that everything will be fine just make my payments on time . I'll recommend and Persuade anybody to go there because it'll all be worth it .

Jamie

Aug 22, 2016

prompt & very nice employees's . 1st time was done with in 1 hr of my appointment. service rep was also very nice

Melissa

Aug 22, 2016

Pete is right on top of everything! Something us customers value!!! I've been going to him for years now and kia would be crazy to let him ever leave.

Angela

Aug 21, 2016

Customer rep was very nice he's always pleasant . He is reason I keep coming back. He takes the time to answer any question I might have.

Andrew Ranieri

Aug 20, 2016

Recently leased a vehicle there. Took them 22 days to send my bank the payoff. By that time it had accrued more interest. I still have a remaining balance that I have to request them to pay. It's like pulling teeth. HORRIBLE customer service from the financial department. BEWARE!!!

Osheka

Aug 19, 2016

My dealer he was great the two young men who took care of me when they were so swamped when I had my car serviced

Stacey

Aug 19, 2016

The service rep was very friendly and nice. Pete Wyman was a pleasure to deal with, I would definetly recommend him.

Omayra

Aug 17, 2016

Excellent service,friendly,kept updated me on my vehicle, they had refreshments and snacks for customers, very clean facility will definitely recommend to any of my friends and family.

Vito

Aug 17, 2016

Very helpful honest and great car.. Sales rep Christian umamzor was fantastic and helped very much making sure I got exactly what I wanted.. I would highly recomend napleton Kia to anyone who is looking for a great car at a great price!

Paul

Aug 14, 2016

Service man was knowledgeable, quick and helpful. He made sure everything was being taken care of that we discussed. He did a great job.

Bobbie

Aug 13, 2016

Courteous, knowledgable rep, knew the details of the models and features and went out of his way to acquire the car we wanted with the color and features we required.

Brittny

Aug 12, 2016

My service advisor at Napleton Kia was Pete and he is truly the best. Pete always provides me with the best, honest service. He takes the time to explain to me what my car needs and why. I'll be going back to Napleton Kia as long as Pete is my service advisor.

Catalina

Aug 12, 2016

Porter was very attentive. Waiting time was as expected even though I didn't have much time to kill and wanted to get out of there. They offer a shuttle you need to request in advance, but it is a very useful tool!

David

Aug 12, 2016

that they honored my extended warranty and replaced the subwoofer in my Soul. Pete told me that they did an inspection of the car and it needed new brake pads and the rotors needed to be grinded down smooth again, there were a few other things that he pointed out but i can take care of those things. Normally my brother does all work on any vehicles that i have owned at first i was wary of anyone other than my brother doing work on my car but Pete made me feel very comfortable because he seems to know what he is doing and i'm glad i let him do the job. before i left the dealership i did a quick inspection of the brakes and when i drove off i did a few quick stops and was satisfied with the way the brakes felt. so in closing i would like to thank Pete and his crew for doing a superb job and in the future if there is something wrong with the car that i can't handle i will bring it to Kia, also thanks to the car wash guy.

Dorothy

Aug 12, 2016

The advisor that check me in for the service was very understanding and did only what I ask him to do. He did not try to pressure me into getting other work done that I could not afford to do at that time.

James

Aug 12, 2016

Friendly and Knowledgeable Salesperson and Finance Person made for an enjoyable visit and leasing experience. Great inventory to see different options was a plus.

Juan

Aug 12, 2016

Comfortable waiting area. Very pleased with service.Employes very pleasant even when short handed.Check in a bit slow due to being short handed but compensated by respecting customer's appointment.

Roslyn

Aug 12, 2016

The male personality was very great service was not as long as suspected but otherwise great service very please with the results

Howard

Aug 11, 2016

above and beyond customer service by the service rep, kept me inform and gave me satisfacation in knowing I was in good hands

Pete

Aug 11, 2016

Warranty repair and an oil change... quick service..... glad I had the road hazard insurance so I didn't have to pay for a new tire

Sandra

Aug 11, 2016

Pete was very helpful and professional. Which made for a good experience . I would definitely return to this side again.

Kathryn

Aug 10, 2016

Pete is a true professional. He explains all your options and the cost and value of the maintenance. It is a pleasure coming for service.

Kim

Aug 4, 2016

Everyone is awesome. Love Porter. He is a great asset to your company. Service Manager Kim is always very nice also.

Maria

Aug 4, 2016

The special care that was offered to me when i asked about details of my visit. my concerns were handled right away by a manager and i was more than pleased with his help he gave me.

William

Aug 4, 2016

Quick to get my car done. The service manager Porter Shaw was efficient checking me in and out. He also kept me notified by phone on the status of my Sorento.

Jim

Aug 3, 2016

The Kia Rep took care of everything quickly, was very organized and especially, did not pressure me to buy any items or services I did not need.

Maria

Aug 3, 2016

Porter was very helpful and tried his best to get me in and out right away I was not happy with the part that they would not pach the tire and lead me to believe that I needed to buy a new one the tire on the car are like new I just got the car from you guys in 2014 and I don't use the car that much

Sabrina1995

Aug 2, 2016

Brought vehicle in for service and I have a coupon for same day rental. However, I was informed that they don't have vehicles yet. I was told the same thing about five months ago. Service rep said they haven't completed all the requirements and its a lot of red tape. Ed Napleton Kia has sealed the deal that I will not buy another vehicle from a Napleyon dealership. Don't buy the maintenance plan.

Eric

Aug 1, 2016

This is the only place I have my car serviced. The visits are informative, quick and my car vastly improves.

Jose

Jul 31, 2016

Very friendly and great service I will come back again. They took care of everything that needed to be done thanks

Juan

Jul 31, 2016

Comfortable waiting area. Very pleased with service.Employes very pleasant even when short handed.Check in a bit slow due to being short handed but compensated by respecting customer's appointment.

Staci

Jul 30, 2016

Everyone was very friendly and helpful. Very knowledgeable in every aspect with sales, vehicles. Not pushy on sales just very helpful with choices.

Anthony

Jul 29, 2016

Our service advisor Pete was very professional and greeted us at the door. He was detailed about telling us the services proved ( recall) and they washed the car and armoralled the tires.

Susan

Jul 29, 2016

The Congenialty of employees, the speed of service, the availablity of drinks and snacks. I have no complaints as of this time.

Kenneth

Jul 28, 2016

the service rep met me at my vehicle, even before I got out and started me on the way to my repairs, fast service.

Lawrence

Jul 28, 2016

Just very helpful no pressure. Sales Manager outstanding and the salesman was very knowledgeable and proffessional.The best auto buying experience I have ever had.

Edgar

Jul 26, 2016

Traveled from ft lauderdale to see a used forte. And Luis Sanchez the sales person was too lazy to negotiate a price. He said he doesn't like to go back and forth with finance department. To top it off I didn't even see the car because nobody knew where the keys were. It was a total joke. I was very disappointed.

Carol

Jul 24, 2016

Today, my service rep Porter was a pleasure to deal with when I came,for servicing on my 2014 Optima. He explained everything before and after the service. Didn't feel pressured as in the past visits to your location. His Southern gentleman demeanor prevailed and made me feel genuinely appreciated as a customer.

T2015

Jul 23, 2016

This place sucks ,no one returns phone calls they had my car for a week . It still ain't fixed.Go to another dealership. It doesn't matter who you deal with or what department.

Alfred

Jul 22, 2016

seen right away. They keep me informed on where they was on the repair and how longer it would take.

Teresa

Jul 22, 2016

My service rep was very very very very very very very very very very nice and informative about my truck.

William

Jul 20, 2016

The way they handled my visit, and the comfort of the waiting area. The repair was finished sooner than expected. Thank you very much.

Joseph

Jul 19, 2016

Price for car was reached after many negotiations. Sales people were considerate to my needs of keeping payments low. Explained all the features in detail.

Patricia

Jul 19, 2016

Quickly acknowledged by Service Advisor Peter took time explaining details. Overall experience was good vehicle was ready within the time frame that was provided.

Carey Meyer

Jul 18, 2016

While having my Kia Soul serviced I approached David Escobar and asked if he could help me with my lease options. The end of my lease was coming due in October 2016 and I wanted to know all options before I could make a final decision. David was very friendly and went over all my options and what I would be most comfortable with. Very nice friendly and knowledgeable.

Eric

Jul 14, 2016

Service Rep was most liked. Front passenger seat stain reported to customer rep who will have stain cleaned on Thurs. Personnel courteous answering all questions.

Roslyn

Jul 13, 2016

The male personality was very great service was not as long as suspected but otherwise great service very please with the results

Djtheman1103

Jul 10, 2016

Ok so I was buiding and pricing 2016 Kia Sorentos and I dealt with a very nice and awesome sales person. His name is Richard Perrolm. He understood my moms problem. We went to trade in are 2012 Kia Sorento and they said we couldn't do it because it was to early the we had the car. It was only 6 months. I thinks that's a long time. But over all the sales person helped me a lot to explain to me what was going on.. He was a very good help and I recommend him to anyone that needs help looking for a new or used car.

Paul

Jul 9, 2016

Everyone treated me as a personal friend. They made sure they understood what I needed and then made it happen as promised.

Tomekia

Jul 5, 2016

Luis was great he worked with us to get us a new car. I would tell my friends about going to Kia

Cheri1372

Jul 3, 2016

First I showed up after making a deal with Eddie the gm who wasn't there so this other manager Amir tried to rip me off and added 54 more to the payment that was otherwise negotiated. Shady!! then he saw the notes Eddie made and gave it to me for that deal. Then I walk out to get in my new car to see scratches and marks all over the car and terrible detail. That wasn't even a car wash. Now I have to wait til Tuesday to get all of the scratches fixed. I almost didn't take the car but they assured me they would handle it. The manager on duty Amir was rude he said I looked uptight I wonder why look at my experience. I drove off the lot so unhappy with this damaged new car now I wish I didn't hopefully it will all be taken care of what a nightmare!! I wouldn't recommend obviously. I told them not to sell my car in case these issues aren't handled I may want my car back.

Cynthia

Jul 2, 2016

David and his trainee, Alton definitely made all the difference! I haven't bought a car in a very long time. As a senior widow making this purchase on my own, my expectation was looking to be a very scary and unpleasant experience.Not at Napleton Kia! David was NOTHING like the car salesman I had anticipated. He listened, cared about my circumstances, and as a result, I felt like I had the whole team on my side! I felt that everyone worked very hard, (especially Alex and Luis,) on my behalf to help me find an affordable loan at affordable payments for my new car. Alton spent extensive time with me helping me understand how to use the new equipment; like syncing my phone contacts with the bluetooth feature, and finding the best music to have at a touch of a button my new Forte!I am a professional speaker and consultant specializing in customer service. You can be sure that I will be telling stories about my experience at Napleton Kia for some time!!

Catherine

Jun 30, 2016

Everyone goes out of their way to help you. They let you know every step of the process, and understand your needs.

Isamari

Jun 25, 2016

Fast service and customer service attention. All personal were greeting clients and managers were interacting with the clients. The shuttle service was extremely deligent and the technician that took care of my car (Pete) responded all my questions and provided me with a variety of options for my next visi.

Lillian

Jun 18, 2016

The salesman Andrew was quickly able to answer all our questions, knew the product he was selling very well and was so courteous. We felt the price we paid was a fair one for the vehicle and were glad the sales manager worked with us to close the deal.

John

Jun 9, 2016

Quick and painless. I wasn't even aware of the free shuttle service which the service in take person offered me immediately.

David

Jun 2, 2016

The Kia Product, honest sales people...no pressure, Sales manager willingness to work close with me to get the deal done..

Mark

Jun 2, 2016

Fast service, friendly, clean, professional environment. Everyone treated me like I was a VIP. Waiting area was clean. I would recommend them to everyone.

Edison

May 25, 2016

The staff are great. A pleasure working with Christian, Connie and David. Good and fair deal for my lease. Love the Sedona, very high quality and well designed and built...just wish it was taller.

Carolyn

May 24, 2016

I appreciate the care, knowledge and professionalism that was demonstrated by Pete and the other staff. Pete kept me informed as to what was going on with the repair of my 2013 Kia Sorento and when it was available for pickup. I was also told after inspecting my car what are some required and preventative things that needed to be done and there was no pressure to have them done during that visit. Thank you!

James

May 22, 2016

Friendly and Knowledgeable Salesperson and Finance Person made for an enjoyable visit and leasing experience. Great inventory to see different options was a plus.

Helena

May 21, 2016

I have had my car serviced several time at this location. The service is amazing. I have a KIA dealership closer to my house but I will drive to this location because of the service. Thank you!

Bernie

May 17, 2016

The sales person, Pablo, was knowledgeable about the vehicles, but more importantly he came across very sincere, a good listener and wasn't pushy which made for a great experience since it's not always such a great experience when the salesperson is pushy & phony. Even the sales manager was professional and very nice to deal with. As your dealership moves forward I hope you are able to find more people that are like the aforementioned people as it helps create an environment of not only professionalism but you can attract other great people to work there without it being a stuffy place or where the consumer feels cornered or uncomfortable if a salesperson is pushy or unprofessional. Like every place that deals in customer service, it's only as good as the individual who delivers it.

Julie

May 17, 2016

Hi. I had to have my car towed on a Fri. night due to a flat tire. Tahina assisted me and was terrific! (I was pretty bummed and a bit stressed over the tire). I spoke w/Tahina the following morning, and again she was wonderful and connected me to Porter, the Service Asst. Manager. He was also fabulous and took very good care of me and my Kia Soul. This is my first dealing w/the new Northlake Napelton and I am very satisfied. Thank you. Julie

Richard

May 17, 2016

Everything! Friendly staff, prompt service, comfortable waiting area. Service person for me was very professional and informative. Shuttle driver was prompt and friendly. Scheduling was easy and prompt.

Joann

May 16, 2016

Prompt attention from Pete, work competed as stated, friendly staff really nice courtesy driver Brian and Pete remembered my name.

Jennifer

May 15, 2016

I got an appt. right away, didn't have to wait and received great customer service. They care about their customers.

Sharon

May 13, 2016

Easy to schedule service appointment, quick pick up and drop off, friendly staff, I always come back here for service!

John

May 12, 2016

My wife dropped off the car and said that everyone was extremely courteous. The shuttle driver even remembered her from the previous service.

Janet

May 11, 2016

Quick service,Porter kept me informed of how long the service would take, and after the things that were suggested for future consideration.

Bwonders

May 2, 2016

I had a total loss with my Kia, the dealership is now being irresponsible on their part with my warranty refund to the lean holder so I can clear my balance with my finance company.No phone calls, always leaving messages,'too busy to speak, no response to my emails. I really liked my Kia, but they're making it hard to want to recommend them

Barbra

Apr 29, 2016

Service rep met me immediately, addressed all of my concerns and kept me up to date on progress of work being done.

Eve

Apr 22, 2016

I like that they remember me and understand that I have a schedule that I have to keep. Always have me on time

Harry

Apr 22, 2016

nothing outstanding A WORK STATION while I am waiting, and good coffeeThe young man who served me tried his best and the job under warranty was done to my satisfaction

Raymond

Apr 16, 2016

Pete, my service rep was amazing. He answered all my questions fully and I felt very comfortable talking with him. Shelly at the cashier's desk was just as wonderful. She was so cheery and always had a smile on her face. I had been very stressed out about the issues with my car and she made me feel so relaxed and I just knew that with them both working on the issue, I had nothing more to worry about.

Robo4366

Apr 1, 2016

I have given an excellence rating too Candy in the service department for going out of her way to take a look at my car without an appointment. I came in to make a appointment because I saw a hose or something hanging under the front of car. I figured she would give me an appointment date instead she asked for my keys and told me to relax and the service department would take a look at my car! She was very cordial and put me at ease with her professional manner. Thank you Candy#2013 at Napleton Northlake.

Melissa

Mar 30, 2016

Our Service Advisor was great! Pete was able to coordinate And get my wife to work in a timely matter. I felt very comfortable dealing with Pete and knew our vehicle were in the right hands. Having to bring in your vehicle to get inspected and have the maintenance done could be stressful for the fear of unknown expenses but Pete walked us thru the whole inspection of my vehicle and it made the experience non stressful.

Larry Hatt

Mar 30, 2016

Service reception was drive-in. Quickly met by Valerie Chrystal who quickly sorted out the car's needs. Can is a year old off lease so I want it looked over pretty carefully. Had a small fix needed to lock/unlock system and a tire that needed a fix. She gave a very accurate estimate of both $ and time and it turned out right on. Turned out the tire had a nail and she presented a photo for the go-ahead. Everything was done for a very reasonable price and now my confidence in the car is greatly enhanced. Valery was a great service advisor and asset to Napleton.I've been through many cars and service experiences over the years and no other service experience was as well done as this one. I will be back.

Brittny

Mar 21, 2016

My service advisor at Napleton Kia was Pete and he is truly the best. Pete always provides me with the best, honest service. He takes the time to explain to me what my car needs and why. I'll be going back to Napleton Kia as long as Pete is my service advisor.

David

Mar 19, 2016

that they honored my extended warranty and replaced the subwoofer in my Soul. Pete told me that they did an inspection of the car and it needed new brake pads and the rotors needed to be grinded down smooth again, there were a few other things that he pointed out but i can take care of those things. Normally my brother does all work on any vehicles that i have owned at first i was wary of anyone other than my brother doing work on my car but Pete made me feel very comfortable because he seems to know what he is doing and i'm glad i let him do the job. before i left the dealership i did a quick inspection of the brakes and when i drove off i did a few quick stops and was satisfied with the way the brakes felt. so in closing i would like to thank Pete and his crew for doing a superb job and in the future if there is something wrong with the car that i can't handle i will bring it to Kia, also thanks to the car wash guy.

LB

Mar 18, 2016

I have purchased over a dozen vehicles from dealerships and this is by far the worst experience I have ever had. In Jan 2016 I traded in one vehicle and purchased two, this was done as a cash deal as I had financing through my own bank. Upon completing negotiations on price it was agreed that they would pay off my vehicle, accept a check from my banking institution and I would pay them amount (less than $1500.00) by check. It took them 6 1/2 hours to process the paperwork, this should have been my first clue. The first issue I had was they didn't pay off my vehicle. When this deal was completed I had a scheduled payment for the vehicle I was trading in in two weeks. I went back to the dealership a week after the purchase and told them that while they cashed my check and the checks from my bank they still had not paid off the trade in and I had a schedule payment that was due in one week and I did not expect to pay on a vehicle I longer owned. I was informed that it would be taken care of. I called back one day prior to the payment being pulled and could not get anyone to answer phone calls and had to leave messages, still no returned calls. Needless to say the payment was pulled from my account. After several more calls I was finally able to get ahold of the general manager, explained the situation and he had his assistant deliver the payoff. The additional issue I am still dealing with more than a month and a half later is they have not issued me a plate for the second vehicle. I purchased this car for my daughter who is at college. I told them I needed this plate before she went back to school, go figure they have failed at this as well. I have made no less than 20 phone calls, my wife has been to the dealership once and spoke to a woman that said it would be there in a week as they had forgot to order it. Three weeks later still no plate, I have yet to ever get a call back, I made a visit to the dealership, spoke to the sales general manager and he made phone calls and said someone would get back to me....they didn't! I called this manager back 5 hours later and he said he would find out what was going on and call me back...he didn't! I now can not get anyone to call me back, my daughter has returned to college with temp plates on which means she can not get a parking permit and my frustration continues to grow.I would not recommend this dealership to my worst enemy. My advise to anyone reading this, go to a different dealership, do not give these people an opportunity screw you over.AVOID THIS DEALERSHIP AT ALL COSTS!

Sonia

Mar 16, 2016

I really appreciate the level of courtesy and respect shown by (Candy). She went above and beyond. I am extremely. Happy with the service., and the car runs well.I also wanted to thank Joe who does your shuttle, very pleasant young man.I hope you reward these two individuls or at least Thank Them Both, I am Thankful.

Robert

Mar 15, 2016

Team Kia covered everything completely!! GM Eddie runs are great operation, I liked everything so much I lease a car and my son-in-law also leased a car the same day!!

Christelle

Mar 14, 2016

Everyone was very friendly and helpful. Carrington was extremely helpful, this is honestly the best dealership I've ever step foot in. They go out of their way to make sure you get the best.

Ronnie

Mar 13, 2016

you are caring for the person,thoughtful and try very hard to take care of the buyer,i thank you from the bottom of my heart and way go and I talk later.

Brenda

Mar 11, 2016

Everyone was so kind and courteous from beginning to end of my appointment. Explained what was to me what was going to done to my vehicle.

James

Mar 9, 2016

My Service advisor Adan was outstanding, he actually listened to me and went out of his way keeping me informed of the status of my Kia. I would rate Adan as a superior service advisor he is someone who takes a interest in the customer. It wasn't just me I watched him interact with other clients that he was involved with and he treated each of them as he had treated me.

Gene

Mar 1, 2016

very prompt service & my car looked very nice & clean when they returned it. Staff were helpful & friendly!!

Jane

Mar 1, 2016

They waited on me right away even though I was a little late and assured me it was no problem. I told them I needed the car by 2:00pm (I had left it at 9:30am). Not only did they do an oil and filter but I had at least 2 recall issues and one of them took up to three hours. They washed my car and a little after 2 I had my clean, serviced Kia Serento. Joy!

Diana

Feb 28, 2016

I liked that David Kensky was friendly, professional and that he listened to what I wanted and made it happen!

Ashley

Feb 24, 2016

I liked feeling comfortable, like I was at home. Jerri Lynn really went above and beyond to make sure we got this car!

Ken

Feb 13, 2016

very courteous when I arrived. Agent explained everything that was done and the repair was completed in a timely manner, I told him my blue tooth was not functioning and he said they used an I Phone in the shop and had it working. I have not had a chance to use it yet and will let you know if there are any further problems. I was also pleased with the thorough inspection done. Will return in the future.

Lawrence

Jan 24, 2016

The personal service I received from my sales person. And the feeling they cared more about making the same then their bottom line.

Lynn

Jan 19, 2016

I was able to get an appointment quickly and they were running just a little late so that was good enough for me

Calvin7236

Jan 18, 2016

We have been in the market for a fuel effecient car when we ran across the Kia Optima Hybrid EX. This car has everything you could imagine plus some in a hybrid sedan. We looked at several dealerships when we finally ran across one that had a MANAGERS SPECIAL! Napleton Kia showed a 2015 Kia Optima Hybrid EX, brand new, for an astounding $22,596. We couldn't believe our luck! We called and spoke to the BDC, Mark, who confirmed that the posted price was 100% correct and that it was a guaranteed price. We also received 2 seperate emails from corporate stating that the price listed was GUARANTEED with a direct link provided. When we showed up to the dealership, Mark handed us off to a "hybrid specialist", who honestly didn't know much about our previous conversation with the BDC, Mark. When we went out to look at the car, they couldn't find it anywhere. Finally, the salesman went to the maintenance docks and found it there. When he brought it up, it was filthy dirty, and had condensation in the tail lights. Upon further inspection, we realized that the car was an LX, the lower model, not the EX which was assured and guaranteed to us. When we brought this to their attention, they said that it was a typo on the website and that they couldn't honor the listed price. We showed them all of the emails, the precious conversations, and all of the online promotions that the site and emails linked us to, but no one would work with us. They were trying to pull the Ole "bait and switch" on us. Obviously, it didn't work on us. Trust me when I say, I would rather buy from anywhere but here. They are just a bunch of scam artists! The mangers are total COWARDS who wouldn't even come and speak to us to address the issue or even offer a simple apology.

Ana

Jan 9, 2016

The John Garcia made it very easy for me to decide what car and color and the price , I will definitely recomend him to any of my family, friends and coworkers. I also liked the finance person Yossi, he was very friendly and helpful with all the paperwork.

Joseph

Jan 8, 2016

It was easy and quick. Your staff couldn't have been more friendly and attentive. All in all, they made a necessary inconvenience enjoyable. Kudos to your staff.

James

Jan 7, 2016

service writer did good job - service done as requested - car wash unexpected - overall this is best all around auto i have ever owned - no complaints.

Brenda

Jan 6, 2016

Brought my car in for routine maintenance and they also did recall work. Car was clean when I picked it up.

Jennifer

Dec 30, 2015

Great customer service and service done in timely manner. I do highly recommend them for looking for your next vehicle.

Natalia

Dec 18, 2015

Christian was very professional and friendly. Everyone was very pleasant and accommodating. The Manager also came over to speak with us to make sure we were being provided excellent service.

Worst Expierience ever

Dec 3, 2015

The salesman decided not to show up to work today after giving me an approval and an interest rate. When I arrived nothing was as stated previously. Granted, my finances credit is not the best...They were very deceitful and the GM wouldn't even show his face.It's funny I'm in the sales industry and I now understand why this dealership is always advertising for a General Manager!

Edmund

Oct 28, 2015

The quality of the communication, the courtesy, the absence of "upsell" pressure and the courtesy and professional ease in which the entire transaction was conducted, to include a follow up query by me a couple days later regarding an item on the invoice.

Jane

Oct 28, 2015

Competent sales force made my experience a pleasure. Had answers to my questions and offered me a deal I was happy with. Super employees!!!!!!

Anthony

Oct 27, 2015

The process was quick and easy. Ray was very helpful and got us into a 2016 Sorento at a reasonable price.

Brett

Oct 24, 2015

The service agent was very nice, and didn't try to make me replace EVERYTHING that didn't need it. Only reccomendend the maintenance that was immediately necessary, and told me which things could wait a little longer. This will definitely have me going back there for the future maintenance!

Alan

Oct 16, 2015

Very friendly polite people... quick service... no hard up sell.. fast service that included a car wash.. and vacume.. GREAT JOB

Sabrina1995

Oct 12, 2015

Took my 2014 Kia Optima in to have a broken window replaced. The service staff was late and we were told that we would have to leave our car with no loaner vehicle. When we tooj oyr vehicle to the prebioys location, we were given a loaner vehicle for warranty work. Stay away,. New service staff every time we come in. I have own two Kia and this is the last one.

Ntarr13

Oct 10, 2015

My family and I were looking around for a new reliable vehicle. Upon searching everywhere we came across the new location of northlake Kia which we were not aware of because they had just moved there. We drove in and parked in front of the sales building and we were instantly approached by a sales rep. The rep we dealt with was very kind and genuine. He and everyone else that helped us went out of their way to get what we wanted in our price range and the process was fast and we ended up leaving with a brand new 2016 Sorento and we love it!! I would recommend to anyone in Palm if your looking for a Kia this is the place to go!

AW6389

Sep 22, 2015

I went to Napleton Kia looking for a car. The salesman was very knowledgeable and helped me get a brand new car despite poor credit and very little money down. I will definitely recommend Ben and Napleton Kia in the future to anyone in need of a new car.

Joe S

Sep 22, 2015

I had a 1998 Honda Accord with 228,000 miles. I tried to replace it several times but had terrible experiences every time I went to a dealer until I went to Napleton Northlake Kia. Ben Steinberg (sales associate) gave me an AMAZING deal on a Kia Soul that I couldn't pass on. The entire team was incredibly nice and made the process as pain free as possible. I will definitely be telling my friends about this place.

kristi

Sep 22, 2015

RUN! Do NOT go to this dealership. They moved from their WPB location most likely because of all of the sketchy things they do to people. They took advantage of me and honestly, I really thought at first this was an amazing place. NO! I wanted to purchase my previous leased vehicle and they sold me on leasing a new car and said they were keeping my old car and would pay for any damages because I was a couple thousand under my mileage on my old car. They sold me the dream and then left me with a nightmare. Nobody takes accountability over there and now I am stuck with the new leased car that I got through them. I asked for it in writing that I would not be responsible for any other damages and they told me to stop being so paranoid and that HMF and KMF are one in the same and they are buying my old car. So now I am in a horrendous financial mess because of them. Nobody will take accountability or try to make the situation right because now that they have me paying and stuck in the new lease, why should they care to help me? NOT to mention, the new car they leased to me, the interior lights do not work and I had to take it back twice! They didn't even bother fixing it the first time, and then the second time I had to call them a week later because I hadn't heard from them. The reason why? Because they lost my car keys! This car key had my apartment keys on it and when I asked if they had checked their cameras, they said their cameras do not record. SERIOUSLY? So, I have YET to receive my car keys back, AND they leased me what is supposedly a "new car," with two WORN DOWN tires in the front that should have been new!! There's less than 3000 miles that I have driven! So now I am being harassed by a collection agency because Napleton Kia is pretending that they didn't assure me that by turning my old car in, I was not responsible for any charges. I am somebody who is so OCD about paying my bills on time and now I am probably going to get sued because these people are so selfish and won't make it right. When I call them they tell me I have to talk to HMF, when I talk to HMF they say I have to talk to the dealership, when I tell each side what they tell me, then I am told to talk to the collection agency, and when I talk to the collection agency ...it's PAY UP. So now I am stuck in a lease with a car in which my life is in danger every day, I do NOT have a spare key because they lost them or somebody that works there stole them, and I have HMF trying to collect on damages that should not even be in question! I just can not believe a company can be so selfish and unprofessional! I have been trying to get this resolved for months and it seems like every time I talk to a new manager about the situation, they quit one after the other! There isn't even a General Manager of Kia right now, and it is probably because nobody wants to get involved with the sketchy business they are operating. Ed Napleton would be mortified if given the opportunity to speak with me in regards to what I have gone through. I have been a Kia customer for over 3 years and have always made my monthly payments and I would have just bought the 2012 car at my end of lease, and that couldn't have been reiterated enough! I have been so patient and tried to be understanding all around with them, but since Napleton will not just resolve the situation, I felt that the best I can do is warn others out there to NEVER EVER purchase or lease a vehicle from this dealership. They are great sales people in the sense that they literally sell you the dream, get you to write a good review for them because apparently, as one of the sales reps told me, they will get "fired" if they don't obtain 10s across the board, and then once you sign that paperwork it's back to being sketchy! Please take this seriously because I know that I am one to believe sometimes that certain things can't happen to me, but I couldn't have been more upfront and honest with this company and I still was screwed over. I just feel like the best I can do is write about my horrible experience and hopefully save somebody out there from ever going through what I have gone through and what I am going through. I GUARANTEE that I will NEVER be a Napleton Kia customer again ...and I will never ever ever purchase or lease a Kia in general, ever again!!

Colleen

Sep 12, 2015

What started out to be a terrible experience was recovered by Christian Umanzor. He explained everything I was inquiring about. I am a restaurant mgr so I recognize an amazing employee. Thanks to him I am a proud owner of a new car.

Bryan H

Sep 6, 2015

I went to get an updated vehicle and met with Celestino Caceres and he was by far as nice and honest sales rep I have been too. He understood my price point and made a few suggestions, and all went well i would 100% recommend this sales man to everyone.

mikenkmbrly

Sep 4, 2015

I all my years in purchasing/leasing a vehicle my wife and I have never dealt with a more attentive, cordial and a true gentleman in a car salesperson that bent over backwards to accommodate his customer and understands what true customer service means. I wish every dealership would model their salespeople after Ben. KIA should be commended for having employees that represent the company the way that Ben does and I highly recommend anyone in search of a vehicle to visit Napleton KIA and ask for Ben or anyone else of their staff.

Regena

Sep 3, 2015

Gus is wonderful! He has a way of making you feel like the only customer and takes his time. The whole team including the cashiers are great!

Pratap

Aug 30, 2015

Mr Ray Gomez the customer care professional and job writer `s knowledge about his job is excellent and he is a dedicated man who voluntarily dispense with his service. He is thorough in job and performs his job meticulously. Thanks to him the he took care of everything. it is very well done job. I wish him all the best.

wozzu

Aug 30, 2015

Daniel was great! Informative and no high pressure. Just went to look and was pleased with information, test drive, lease and finance options. now a proud owner of a Kia

Dave

Aug 29, 2015

Julian was professional & honest with me as was the mechanic who looked at my problem [When you go to a repair shop, you're wide open as to whether you're being delt with honestly] ---- I feel that they were very honest ---- They did not have the part that I needed but gave me a VERY IMPORTANT temporary quick fix [Driver's side windshield wiper] & ordered the part for me, will be installed next week.

Gary1984

Aug 29, 2015

Ben and Alex were super nice. I'm happy I worked with them through the proses. My experience with them was good and end up leaving Kia smiling because of them. Thank you Ben, Alex and Kia.

Christine

Aug 28, 2015

Our salesman was excellent. I have bought three cars at Naoleton Nissan but his level of service was truly exceptional.

Daniel

Aug 28, 2015

The service provided was excellent. We Had Andrew and he was courgeous, frienly and really profesional. I arrived without an appt. with an emergency and I was giving excellent service not like some places that they give you attitud when you do not have an appt.

Judith

Aug 28, 2015

The people in your service department are very helpful and courteous and the work was completed sooner than I expected.

doctormom67

Aug 28, 2015

Ben was friendly, professional, courteous and very helpful in making my decision. There was no pressure from him. He answered all my questions before and after the test drive and worked to meet the price that I wanted to pay monthly as I was financing the car.

Mmedrano

Aug 28, 2015

Napelton kia has earned my loyalty these past few days. They've gone above in beyond to make sure I'm a satisfied customer. It all started with the seals rep Ben Steinberg who was very knowledgable and friendly. He worked hard to get me the deal I wanted and didn't give me a hard time at all. In fact I felt like I had my very own negotiator going up to bat for. At one point he even said I'm here for you, I'm working for you. The buying process was awesome.

Todd

Aug 28, 2015

I highly recomend the Napelton Kia dealership, it's a great unique car buying experience from other dealerships... Ben Steinberg was my sales associate and let me tell you this...we baught cars from other sales people and different dealerships before and I never received the courtsey and high attention to what I was looking for with other dealerships. Ben Steinberg is truly an asset to the Napelton family, I went into the dealership was greeted in a very professional manor by Ben; I explain to him what I was looking for as in model of the car, mileage, price wise and the monthly payments and where I would feel good with. He succeeded on all fasetts of my wishes and went above and beyond as to high level customer service that all customers shopping for cars hope for... He delivered.!!!! Great job BEN!!! I am proud to say that I am a customer of Napelton Kia

wpb sportage

Aug 28, 2015

Painless and Straight up Experience. No Hassles . Highly recommended. SalesPerson was exceptional. Ben was very knowledgeable, polite and accurate. Glad i stopped in, couldn't ask for more.

Seth

Aug 27, 2015

Exceptional personal and professional communication the entire time. Explained EVERYTHING that was they were doing and explained EVERY charge in advance. Even provided a loaner car at the last minute, which is very rare in my experience.

Andre

Aug 23, 2015

The service team are friendly and very efficient. I was in and out within 45 mins after dropping my car for it first scheduled maintenance. Very happy with my experience.

Rebecca

Aug 20, 2015

My name is Rebecca, I will liked to tell you guys about a great excellent job that Ray Gomez did for me, he really take good care of my car, he really do know how to make a customers happy, every time when I go there to get services done in my car, he always do his jobs right the way it supposed to be, I really do appreciate to his big help, his a nice employees to work with, now I'm satisfied with everything that he done, thanks again Ray Gomez.

Christine

Aug 19, 2015

I made a same day appt. for LOF and tire rotation. I was greeted immediately and was back on the road in less than an hour and they even washed my vehicle!

Alton

Aug 16, 2015

Christian Umanzor was awesome in his sales techniques and Mallike Caesar was very easy to understand with the financial terms of the agreement.

Anthony

Aug 16, 2015

Ray (asst. service manager) was very helpful and friendly. He took care of a trim issue I had on my leased vehicle. He was able to get the trim fixed when I showed up for an oil change as opposed to having me come back in once a part was ordered (found what he needed in store)- this saved me so much time and I really do appreciate it! Top of the line service!

Glenroy

Aug 16, 2015

My service tech told me about the recall i had that i did not know about he had my car washed

lee12345

Aug 14, 2015

Daniel Zuniga was excellent. Thank you for delivering great customer service. I'd definitely recommend you to friends and family looking for a KIA. Thanks again!

marisa412

Aug 11, 2015

My new Kia Soul is awesome. Danny is the best sales guy there is. He really listened to what my needs were. He has a very positive and happy attitude. He made sure everything went smooth. Once I got in my new car he took the time and went over all of the bells and whistles in the car.

Robert

Aug 9, 2015

Gus did a great job and fully explained all work. The parts and cashiering staff were also very friendly and helpful.

Alexa

Aug 6, 2015

The sales consultant Christian Umanzor was so helpful he made me feel so welcomed and went above and beyond to make sure I was leaving with a new car I couldn't ask for much better experience it was perfect.

Anna

Aug 6, 2015

I was able to get my car repaired without an appointment they were very polite and went over everything with me

Bwonders

Aug 3, 2015

Celestino was my saleman. One of the things i liked was that he listened to what i wanted and took his time to make sure that he got us exactly what i wanted at the payments i wanted. We have already referred a friend to him. Who says car buying can't be a positive experience, mine was amazing.

smithhyl

Aug 3, 2015

We purchased our first Kia soul a little over a year ago, went back for a second. Daniel Zuniga helped us get what we wanted without the hassle and no run around- very straight forward young man. I will keep his name for future business and refer any friends to him due to his customer friendly attitude!

Cassandra

Aug 1, 2015

My salesperson Phillip T. was very informational and made it his mission to make my husband and I feel very comfortable. He went through every option possible and made sure we understood our options. Mike was helpful as well. He was able to run through some numbers with us and able to help us understand as well.

Genevieve

Aug 1, 2015

The battery in my car was still under warranty & was replaced at no charge. Didn't have time to have the car washed.

Alice

Jul 30, 2015

Quick and courteous service. I felt that my service specialist explained what my vehicle needed and offered me fair and honest solutions.

Scott

Jul 30, 2015

The staff at Napleton are all very nice and easy to deal with. I feel like they have made some dramatic improvements to the car buying experience that has changed my whole perception of Napleton Nissan. This is my 3rd car from this dealership and as a result of this experience I will definitely return for my next car and recommend Napleton Nissan to my friends, family, and coworkers. This was not the case when I leased an Altima in 2012 but I am very happy with the new and improved Napleton Nissan. From the sales staff, to the finance department, the service department and all the way up to the management things have improved 1000% compared to my previous experience at this dealership. I feel like I got the exact deal that I wanted. There were no surprises and I am very happy with the way things worked out.

Miss. Bailey

Jul 25, 2015

I recently made a purchase from tino. He was very knowledgeable about his product and answered all my questions thoroughly. If your gonna go buy a car from napleton kia I would suggest asking for tino. Overall, my experience was great and I got a fantastic deal. I recommend this dealership to anyone looking for a kia.

Pedro78

Jul 25, 2015

I would have never stepped into a Kia Optima in my life if it wasn't for Daniel Zuniga!!! Not only did he sell me on the Optima he helped me financially as well, how many dealers do that!!! When I did the math all made sense!! Just a shout out to to all Napelton Kia and to the main man Danny, AKA the "mailman "because he deliverd!!! Best Dealer experience in my life!!! Killed it!!

lex789

Jul 24, 2015

When you come on make sure you ask for Celestino Caceres, he works hard to get you a deal and explains everything. He is honest, friendly and made my experience great.

gators

Jun 23, 2015

This is an outstanding, professional dealership. This is my second Kia purchased thru this dealership and I wouldn't consider going anywhere else!! The whole process was completed in a "painless" manner, quickly and professionally. The car I wanted was not on the lot but Napleton team located the car at another dealership in West Palm Beach and arranged for me to get the car that very day! Great dealership, great team!!!

Hottentotten11

Jun 19, 2015

no hassle...great service....Daniel Zuniga was professional and a car salesman you want to go back to for your next purchase or send your friends to.....happy Kia Soul customer

Disatified client

Jun 14, 2015

I personally found this dealership unprofessional and did not feel salesman or General manager was knowledgeable there dress code was extremely sloppy, fo0rtunatly we were able to find oyur deal at another dealership, which Napleton should have been able to do,. I also found there was NO Privacy for there clients to sit and talk.

Tigger Kona

May 28, 2015

I called the used car side and no one would answer the phone so had to leave message's and no one ever called back. The obviously could care less about you

ladytrifile

May 13, 2015

We purchased a Kia three weeks ago and I can't say enough about the people we worked with. Anthony Davis and Robin Leon went out of their way to find the car that was the right fit for us and our budget. The finance worked hard to get us the lowest interest rate they could. Everyone was so courteous. We appreciate them very much and would recommend this dealership to anyone we know looking for a car. We also had a trailer hitch add to the new car and the service department did a beautiful job installing it. We are very happy with it.

Antbo

May 10, 2015

Danny was genuine and courteous.. Without a doubt he is great at his career, he got me my kia rio that i love.. And at a very great price which makes me want to stick around..

nothanks

Apr 15, 2015

I purchased my 2014 KIA Optima in Dec 2014. As I prepared to do my taxes and reviewed my paperwork, I found that the price of the car I was sold did not match the price of the car on my paperwork. I sent a letter to the GM who responded by leaving me a phone message but has not returned my 3 calls since. I have been overcharged by almost $1000 ... so I would recommend that you check and double check everything. I also had a problem with the car - a vibration in the seat - that the Service department did not acknowledge that I had. I had to go to a KIA service dealership in Melbourne Florida, where they were able to resolve it very quickly.Be Careful! It is not my place to say don't use them, but I do think I should tell perspective customers to check and question every number on every line.

kristi

Mar 28, 2015

Many people like myself dread dealing with a car salesman. I had the best experience here with my sales consultant, Daniel Zuniga. I turned my 2012 optima for a 2015 and the price was right, and the whole process was pleasant and painless. I would highly recommend this dealership.

Unsatisfied

Mar 10, 2015

I purchased a 2013 Kia Sorento which was a "CERTIFIED" preowned vehicle that I was assured had never been in an accident as far as the dealership knew (and had clean carfax report) and that I was told passed a rigorous certified vehicle inspection and was in top notch condition. I was in a rush trying to get back to my young baby and took their word for it (MISTAKE!) without inspecting the vehicle with a fine tooth comb because again, it looked fine and I was told that since it was certified and was still under bumper to bumper warranty, I had nothing to worry about because if I discovered anything wrong with the vehicle I could just bring it back and it would be fixed under warranty. I specifically asked the sales guy (Alex) if there was anything wrong with the car that the dealer knew about and he said "no." Maybe Alex didn't know but somebody (whoever did the "certification" of the vehicle) clearly knew there was an issue with the bumper and rust underside and that information most certainly should have been disclosed to us. Well, upon further inspection after purchase I noted that there were small multiple markings on the vehicle like a removable chalky type white paint or paint-like substance that had to have been made at the dealership and were each marking appeared to be noting any minor imperfections on the vehicle such as scratches. One marking in particular though was on the bumper and that's when I noticed that the bumper was sticking out a bit like something was not snapping right into place...something that would likely result from hitting something on a fender bender. Clearly, this issue pre-dated the purchase and they knew about this defect because they noted it with their white paint/chalk. Also, to add insult to injury the vehicle makes a very annoying and concerning but faint chirping-like a cricket noise that appears to come from the dashboard area when driving on any surface that is not perfectly flat...like something small is loose in the engine (the problem is that the chirping is inconsistent and I can't replicate it on demand). I googled it and I found other references of other owners of that same vehicle reporting that same issue with some unexplained chirping sound so if you are in the market for a KIA Sorento please do yourself a favor and find yourself another vehicle if you don't want to drive yourself nuts trying to figure out that stupid annoying noise! After making an appointment and dropping off my vehicle at 1:45 pm I was told they would look into all my issues ("Will") as noted and that they would give me a call to give me an update and to let me know when to pick up the car (that day). Four hours went by and they NEVER called! I called 30 minutes before close time looking for info and after getting transferred a couple of times I got voicemail so I decided to hurry in there before they closed as I couldn't leave my car overnight because I had to go to work. When I got there the guy that checked my car in was not there and the guy that was there knew nothing about my car...he had to call someone... it was clear nothing had been done to my car and nobody had any intention of calling me anytime soon. After explaining all the issues again some the guy drove my car in the parking lot for a minute and then told me there was nothing wrong with my car and that everything else I noted I was basically screwed because I didn't note it before buying the car and if I couldn't get somebody in sales to sign off on it I would have to pay for it and it was going to be expensive because they are more expensive than a body shop! I tried talking to one of their sales people I was directed to and it was a total waste of my energy as I was simply told that unless I had something in writing saying they would be responsible for the bumper issue or anything else wrong with the car when I purchased it then there was nothing they could do for me. Sooooo buying their certified preowned vehicle means absolutely nothing! They will sell you crap that they know is broken, won't fix it and will hope you don't see it while reassuring you that you are purchasing a "Certified" vehicle that has been thoroughly inspected and brought up to perfect condition. I am also concerned about the chirping sound that nobody there is ever going to admit to hearing. I wonder if the previous owner got rid of it because he/she was going crazy with the chirping annoyance. There is also rust under the vehicle on a part that appears to my nonmechanic eye to be a repaired/replacement part because it is older/rusty looking and not the same wear as the rest of the other surrounding parts so who knows what other surprises we have in store for us : ( I don't even want to inspect this vehicle anymore as I'm afraid of what else I may find. I had asked the service people to please take a look under the car and see what it appeared to them...they, of course, didn't even look. So in summary, very poor service...they will be friendly when you buy and apparently they will lie and tell you that there is nothing wrong with their "certified" vehicle to sell you the "certified" car but won't fix anything as minor or major as it might be afterwards so buyers beware. Overall, very unhappy with my purchase at this point. I'm sure I will get the run around on everything until the warranty runs out.

n/a

Feb 28, 2015

I had no contact or reason to visit the service dept. My salesman was very helpful and professional He was very good and patient while showing me more than one car.

omarporto

Feb 21, 2015

The process was effortless and the deal was done in an effective manner, no wasted time. Daniel was very competent as was the finance manager who helped us. Time to me is very important and all did the job in a short and effective manner.

UnhappyConsumer

Feb 4, 2015

My 2013 Nissan Rogue apparently had major repairs that were so costly. They were not accommodating at all when it came down to servicing us as a long time customer. It took them 3 days to figure out the problem and then they charged us on every little thing possible, and labor was unbelievably costly. So unhappy, they didn't even throw in windshield wipers that I desperately needed. I'm turning in my lease soon and never going back to this dealership again!!!

aebloomfield

Jan 19, 2015

Stay Away! Let me bring you along my journey just to show how how horrible this dealership is. Everything started out fine, nice people and loved the Kia Soul. I knew I had to have it and was ecstatic about my purchase. Now is where the fun begins. The buying process took well over 6 hours, I was the ONLY person in the dealership. Workers just walk around and hang out its like a high school gym. After finally getting my car I go home and decide to start setting up my navigation only to find out the required navigation sd card was missing from the car. I reach out to the dealership who didnt seem to care about the fact they just sold me a car missing features I payed for. I told them to make sure they order the new updated sd card because the old version is known to have bugs and not have all the features I just payed (UVO eServices). Well they ordered the old one anyway. Then I notice as Im going through my paperwork they failed to give me the Monroney sticker which I believe isnt even legal to do so. They told me they would recreate that sticker, its been about month and I still dont have itThey finally ordered me the correct sd card and I did the update myself because the service department didnt seem to even know what I was talking about. Then I decide to start up my 3 month subscription to Sirius, well something is wrong with the car radio and it needs to go back for service to see why it cannot connect to Sirius. Oh and on top of all that there was a safety recall for my car that was issued over 6 months ago (I purchased last years model) and they never even fixed it or bothered to tell me. Truly the worst dealership/car buying experience of my life.

jimhutch

Jan 6, 2015

great experience, no pressure, and thankful to have met an honest,sincere,people person as Daniel. I will spread the word, and I'll be back

Sherryl Fleming

Dec 30, 2014

Bryson DeSefano was our saleman. One of the things we liked was that he listened to what we wanted and took his time to make sure that he got us exactly what we wanted at the payments we wanted. We have already referred a friend to him. We were customers at the West Palm Beach KIA but when we went there the sales person was not as attentive as Bryson. We are dedicated customers, if we are happy with the service that was given to us we wil stay a customer for ever.

navhultch

Dec 29, 2014

Daniel Zuniga was so professional and knowledgeable about the Sorento. We had been searching for over a month to find the one we wanted and were fortunate enough to get Daniel when we walked through the doors. He was extremely helpful and ultimately the reason we decided to purchase the Sorento after a month of searching. Thank you Napleton Kia AND especially Daniel for all the time and effort you went through to assist us in making our purchase. Would absolutely recommend this dealership.

Brenda of North Palm Beach

Dec 15, 2014

Just purchased a Kia Cadenza from Bryson DeStefano at Napleton Kia, Riviera Beach, FL. Mr. DeStefano was so professional, polite and knowledgeable. I highly recommend him and will recommend him to our family and friends.

Kathy Shinn

Dec 9, 2014

I just bought a car today, my salesman Bryson was awesome. So polite and professional, nice to have such a nice young man that knows what he is talking about! Had everything ready for me, to make my experience not take so much time. I have bought three cars here and will return again. Very nice people! Thank you

amyashway

Dec 3, 2014

Dan Allen was not only professional, straight forward and honest, but he really went the extra mile to assure I was happy while making my new purchase affordable. My mother was also impressed with him and is now considering a new car for herself from Napleton seeing that a trustworthy dealer is not impossible! Thanks again Dan!!!

redginger

Dec 2, 2014

This is our 4th car from Napleton Kia, 3 of them Kia Sorrento's . Our sales person was Daniel Zuniga, he made us feel like family !!

CHRISTOPHER SMITH

Nov 30, 2014

Very professional and very helppful with our selection. Kept us close in our budget. We would highly recommend him to our family and friends. Thank you, we love our Kia Sorrento.

gpitts32

Nov 22, 2014

Took my mother to this dealership to get her a more affordable car on gas. We were greeted by celestino who treated us great and listen to our needs. I recommend this place to anyone looking for a car.

wtandersonsr

Nov 19, 2014

Checked on line and only saw 5 Star reviews for Napleton's Service Department....and that is what I got...5 Star service. Took me in right away, listened to my needs, fixed and serviced in good time, didn't pressure for additional service, and were very friendly and attentive. Pretty far from my home but I will only go back to Napleton when I need service for my 2014 Sorento.

coodi

Nov 11, 2014

I went to my neighborhood Kia dealer and was met by Celestino (Tino). What a personable, professional and knowledgeable young man. He listened to my needs, and more importantly, my concerns, and went out of his way to show me what he could do and offer. I will definitely pass on his name to my friends and co-workers. I also met Chris for financing, and he was very helpful and open regarding my options and did his best to get me in my new Kia. My overall experience was excellent! Thank you Napelton. Thank you Tino.

vilcew7128

Nov 8, 2014

It was a great experience. The customer service is perfect, and the Salesman helped me down the road from the beginning until the end. I have to thank all the team.

Neeka G

Nov 2, 2014

From the moment I walked on the lot Daniel came to greet me he was great. He was polite, patient, and understand,ing we shared a conversation about bad car salesmen. Luckily Daniel was not one of them. I went to the dealership to find a Nissan for my husband and found myself an amazing deal. Even though it was pass closing time no one was rushing and they made sure we were satisfied. Charlie G. and Alex A. assisted Daniel Z. and they were all amazing. They made it a smooth transaction and I am very happy. Many Thanks to Daniel for going above and beyond. :)

tkkia

Oct 31, 2014

Alex was extremely helpful. He made the process stress free. I could not have asked for better customer service. I am definitely glad that I chose Kia.

Willard bachli

Oct 27, 2014

This is the first car I ever purchased. I was nervous coming to the dealership because of all the horror stories you here about salesman. I was greeted by celestino, who had a great attitude and was very knowledgeable about his product. I would recommend that if you go to this dealership, you ask for celestino. He will go an extra mile to make sure your needs are meet. Thanks again.

KerstinF

Oct 7, 2014

I bought many cars in my 55 years of life. At Napleton Kia I had the best experience ever. Jon Fleming was my Sales Consultant and made the whole process very easy and pleasurable. Ten years ago I was selling cars myself and have a very high standard. It is not easy to sell me anything and I was not even there to buy a car. Thank you Jon Fleming and Napleton Kia, I love my 2013 Kia Soul.

josh.eddy.

Sep 27, 2014

Wad not really expecting to get a deal or a cat the day i came in but i ended up getting a Kia optima, the car wanted, berry happy with it, not the color i wanted but that's ok. Jon Fleming was more than great. That man deserves a raise. He made everything work. Thanks Jon!-Josh

Jsnyde24

Sep 24, 2014

I was looking for a car for my family and had my heart set on the Kia Optima. I was greeted right away but Mr.Fleming. He bought me in and right away I could see he was a guy to be trusted. It was my first time buying from a big time dealership and it was as easy as my previous buy here pay here experience. Jon's knowledge of the entire Kia brand is very impressive! He made it very easy to makeMy mind up. His customer service was awesome, Offering coffee and water at every chance. He even helped me move my items from my previous car into my new Kia Optima in the RAIN! He made a personal connection with me and I look forward to buying from him in the future. so would like to mention my financial expert Mallike! He has a tough job and getting people to enjoy signing all those papers is rough. He made it very enjoyable and easy!! Both of these gentlemen are great assets to your dealership! Great guys!

Bandora

Sep 16, 2014

We knew which specific car we wanted before going, we had pre-approved financing, we had an appointment yet our sales rep moved soooooo slow that after 2.5 hours with no end in sight we left and chose to buy somewhere else. Our rep was friendly but not respectful of our time when we were ready to pretty much hand him the sale on a silver platter.

mjporreca

Sep 9, 2014

My wife and I were looking to buy our first Kia Soul. You see, I had gone with my daughter when she purchased her Kia Soul from Kia in Delray Beach. A grouling 5 1/2 hour process, start to finish. Both my wife and had the opportunity to drive my daughter's Soul and fell in love with it. So two weeks later we were off to Kia in Delray, to get one of our own. Long story made short, we couldn't make a deal for the car we wanted.So, the following week end, 8-31-2014 we went to Kia in West Palm Beach. After twenty minutes, realizing we were not going to find what we wanted, we left. So, off we were to Napleton Kia, Alex met us in the parking lot asking what he might do to help us. His tone, mannor and presents where just great. After a few minutes my wife whom hates CAR SALESMAN said to me she liked Alex. So my wife and I were talking to Alex about the Soul in Titatium, when my daughter comes back into the office and says "you gotta see this Soul on the showroom floor". I saw it and fell in love. So, back to the office we go and I said to my wife, "you gotta see this Soul on the showroom floor". She did and also fell in love with the White Kia Soul with the Red Zone Package. So, that was the car we purchased. And by the way it only took 3 hours. We truly enjoyed this buying experience, having Alex Argueta as our salesman, and buying from Napleton Kia.Thanks,Michael Porreca

honeyj1

Sep 7, 2014

My husband & I met with Alex Arqueta to test drive a new Kia Soul. We were pleasantly surprised at the room that the Soul has. We took the car for a drive & again were surprised at the how it handled on city streets & on I-95. We also met with Evan, the sales manager & Charlie the finance guru. Everyone treated us well & I would highly recommend Alex & Napleton Kia to family & friends. Keep up the good work!!

Laura6663

Sep 3, 2014

I love my new 2015 Kia Sorento! I had leased a 2012 from Napleton 3 years ago, and my experience was so positive that I returned to the same dealership to lease the same model again...thanks to Alex Argueta and Bryson Destefano for doing the deal fairly and making it all happen. They both took the time to listen to my needs and familiarize me with the new model, and Alex was able to deliver the car to me within my budget. Thanks so much guys!

debjones23

Aug 30, 2014

it was good day, that day, I was really heading to the VA Hospital, and I was thinking that I really do need to stop into the Kia place and see about bring my car in for a check up. the lady there at the front desk greeted me with great pleasure , ask me with such loving care, how may I help you. I told her that I cam in to see when I could get a check up for my car. before she could get up a young sells man came buy and ask is there any thing I could help you with, So she let him know what I needed. and he was very happy to help me. He let the service man know what I needed, mostly air in my tires . and how much it cost to do my check in the mean time he told me some good things that was going on about my old car and how thing s could work for me on a new one . I told him I was very happy with my Kia Sol, but he did not push me or try to give me whole sell pitch,,, he just told me right up on what and how, o my goodness I was a happy camper, long story short ,,, I love my new Kia and thanks to Alex Argueta , he was great. , he left nothing out and I got what he told me I would get, I am happy.

omarcueva

Aug 30, 2014

I went to the dealership to buy my first car in the USA and the service was excellent, Tony (Anthony DeMaria) was a great salesman, explained every detail of the cars and service and finally help me out with all the paper work: insurance, financing etc etc..Fui a comprar mi primer auto en estados unidos y el servicio es excelente. Tony (Anthony DeMaria) mi vendedor fue de muchisima ayuda, nos explico cada detalle de los autos y del servicio y nos asesoro en cada paso del papeleo, el seguro, la financiacion etc, etc. Muchas gracias!!

albayanira0322

Aug 28, 2014

Is my pleasure notify is my first time in Napleton and i very satisfy with Anthony DeMaria and Debby because we work with my case for approved.Thanks Anthony you are very professional in your work.

relich62

Aug 28, 2014

I went into Napleton Kia to get my car serviced and I met a great saleman by the name of Jon Fleming he saw me wondering around waiting for my car and he asked everything besides do I want a new car,he made me feel comfortable and relax because to be honest if he was pushy he most likely would have lost my interest.i was look at a brand new optima LX and I ended up leaveing in an optima EX fully loaded he did AMAZING

lauren.b.bush

Aug 27, 2014

Sacramento "Mentos" was a pleasure to work with! As a first time buyer, I was quite nervous. He recognized this and made sure to make the process fun, not stressful. Compared to other dealerships I've shopped at, Napleton Kia was the best experience by far. 5 STARS HANDS DOWN!!

rocio66

Aug 27, 2014

We came in unsure if we weren't going to get what we wanted and a good deal but our salesman Alex Argueta and Evan moss remind patient and positive. Listen to what we were looking for and thanks to them and their team work we got ourselves a brand new kia Rio. I definitely recommend anyone that is looking to buy a kia to go to napleton kia and ask for Alex Argueta

Momcologist '12

Aug 26, 2014

This is our second experience with Napleton Kia and are very happy to say, will not be our last! We leased our first vehicle from this same dealership in 2011. While we walked away generally satisfied, the overall experience was far from pleasant. Not long after our purchase,we had a devastating family medical situation occur which has affected our family in many, many ways. We walked into the dealership at the end of our lease, prepared for the worst. Sacramento greeted us with a smile and offered us beverages as soon as we sat at his desk. He actively listened to our situation and seemed to genuinely care from the very beginning. He assured us that he was going to help us until we left with the best possible solution and he sure came through. Not only did "Mento" show us all of our options - beneficial to him and the dealership and not - but he took the time to go over each scenario in detail to show us that we didn't need to walk away defeated! "Mento" and his finance manager Louis got us into a brand new Sorento with almost the same payment instead of buying used at crazy interest rates that we wouldn't be able to afford. He stated several times that he just wanted to help us. We were astounded at the deal that we were offered, so astounded that we kept asking for "the catch" and I broke down in tears. We have NEVER had an experience at a dealership like this and we cannot stop telling anyone who will listen that there ARE still good, caring people in this world and we found one of them at Napleton Kia! For the first time in the last two years, we walked away from what appeared to be another hopeless situation, feeling like we were on top of the world! Please go and see Sacramento and Louis! They are amazing and they certainly have life long customers from this family!

Genuine Elegance

Aug 26, 2014

It was such a pleasure getting a car from Napleton Kia. Alex Arguetta and Evan were awesome, along with Mike the finance man. The process was quick and easy. This is my second Kia from this location, and I highly recommend them!

Nanhollander

Aug 25, 2014

I went with a broker to buy my car,and i ended up get a fantastic sale person by the name of Jon Fleming he brought the car and paper work right to my house made everything really easy,and then took his time to go over everything he showed me how the nav worked bluetooth and i asked him for a test drive and he let me take it around the block took his time and was very patient THANK YOU Jon so much i love my new optima

koley14

Aug 23, 2014

This is our second experience with Napleton Kia and are very happy to say, will not be our last! We leased our first vehicle from this same dealership in 2011. While we walked away generally satisfied, the overall experience was far from pleasant. Not long after our purchase, our 14 month old daughter was diagnosed with childhood leukemia and our entire world was turned upside down. In the two years since, we have lost almost everything, including my job. It has been a struggle to say the least but our daughter is now in remission and in her last few months of treatment. As you can imagine, the loss of income has affected many, many aspects of our lives, including our credit ratings. We walked into the dealership at the end of our lease, prepared for the worst. We were defeated. Sacramento greeted us with a smile and offered us beverages as soon as we sat at his desk. He actively listened to our situation and seemed to genuinely care from the very beginning. He assured us that he was going to help us until we left with the best possible solution and he sure came through. Not only did "Mento" show us all of our options - beneficial to him and the dealership and not - but he took the time to go over each scenario in detail to show us that we didn't need to walk away defeated! He took our good history with Kia as well as my husband's veteran status into consideration and went to bat for us. "Mento" and his finance manager Louis got us into a brand new Sorento with almost the same payment instead of buying used at crazy interest rates that we wouldn't be able to afford. He stated several times that he just wanted us to be able to continue to focus on our daughter to get her healthy. We were astounded at the deal that we were offered, so astounded that we kept asking for "the catch" and I broke down in tears. We have NEVER had an experience at a dealership like this and we cannot stop telling anyone who will listen that there ARE still good, caring people in this world and we found one of them at Napleton Kia! For the first time in the last two years, we walked away from what appeared to be another hopeless situation, feeling like we were on top of the world! Please go and see Sacramento and Louis! They are amazing and they certainly have life long customers from this family!

jbug

Aug 18, 2014

I had a great experience with my Sales Man Anthony De Maria. When I tell you. He made me so comfortable while i was waiting on paper work. He kept checking up on me. Making sure if i needed anything like water, coffee. He is such a caring sales man. I will tell anybody, if you want to purchase a car. Go to Napleton Kia and ask for Tony:).... Not to stop there. Evan is the manger there. He made me feel like, i am going to do all i can do for you to get this car... And that is just want he did.. He got my car approve... Oh and not to stop there... Mallike C the finance manger. You would think when you to the progress of the purchasing your car. Here comes the blah blah blah crap. When i tell you. I left his office with the biggest smile... Words are undescibable how Mallike C put the icing on the cake for me.... All i can say is go to Napleton Kia in Riviera Beach and asks for these men, and tell me how happy you will be.

connie ardella

Jul 31, 2014

I had a fantabulous experience!! Yefim Koza is the best salesman ever. He's not to pushy and helps you make a great decision that fits your needs. He greeted me and my sister right on the spot. No matter what good or bad credit. I got the car I wanted for a great price and warranty included. No hassles here at this dealership. The treatment is a very friendly environment not like your just another random customer. Maleek Ceaser the finance manager also took his time in explaining all of the financial details in regards to my loan with me. They even stayed late for me due to my work schedule. I will definitely come back and refer new clients. I just referred to of my patients. Thanks again, I love my Nissan Altima. Happy Customer,ConnieIf needed please contact this salesman (Yefim Koza) for a top of the line experience.Yefim KozaNapleton Nissan Kia561 848 0688ykozaatdealer-care.com

Xo.dianamtz

Jul 31, 2014

Sacramento helped me out a lot with my car decisions. He was friendly, attentive and very polite. I would definitely recommend this dealership to my buddies! Thanks Dude for your help!

AmberBuckley

Jul 29, 2014

Frank is awesome! he made buying a new car easy instead of stressful like so many other places. I got the car I wanted for a great price with no hassles:-)

R. Spoerer

Jul 28, 2014

We recently leased a new 2015 Kia Sorento. Our salesman was Bryson DeStefano. He was very knowledgeable, courteous and a great guy. If you are in the market to buy or lease I would definitely recommend you go see Bryson!!

Linda10000

Jul 28, 2014

Sacramento and the sales manager were outstanding in helping me purchase my lease buy-out of my Kia Soul. I received 5-Star Service. The financial manager was also excellent. This was all after West Palm Beach Kia could not assist me, even though I leased the vihicle originally through their dealership. Please reward Napleton Kia.Linda Withers

stacymcrae05

Jul 26, 2014

He really took his time and patiently explained all the financial part to me. He treated me a person and not just a customer. This was a very good experience that I will never forget.

lmd1448

Jul 8, 2014

This was great experience. My sales person, Jonathan Fleming was outstanding in product kowledge and customer service, Bottom line: we bought 2 Kia Souls.

Vivienne S

Jul 1, 2014

I went for a trading, salesman was Brian Keith, a fantastic guy, his personality very gravitating to any buyer. I lease a 2014 Altima. The entire process was smooth, staff was very accommodating. Thanks to all, Brian Keith,Steve Cobbs and Mallick Caesar. " I will be back" guys.

Pamela Aeby

Jun 30, 2014

I had my doubts, but Mentos and his manager pulled strings with the banks and finance managers to give me what I wanted. If you want a sales consultant who sincerely cares about you, come see Mentos.

Cynthia

Jun 28, 2014

I went in browsing for a vehicle to purchase within 6mths, Frank Kemp was salesman. After going thru the used and new vehicles, within 1 day Frank had me sold on a new vehicle. He made what could've been a very stressful time, relaxed and an affordable car within my budget.

Mauricio

Jun 27, 2014

Great Job Robert My family and I decided to go to napleton Nissan and we have the most pleasant buying experience. Robert Alarcon was a very welcoming and friendly salesman. answering all of our questions. During the process of purchasing a Nissan he continued to meet our expectations. The process was smooth and he even took the time to go over all the features of the car again. We were extremely happy with the purchase and would go to Robert for future purchases or leases. Thank you!

kyerkes

Jun 23, 2014

i give a perfect rating to the salesman, Anthony DeMario because he was so friendly, he listened to what I wanted in a vehicle and showed me the perfect car! He was patient and did not rush me for a commitment to purchase. The business manager Luis was also very pleasant to work with. He offered me the optima to take home and try out which helped with my decision to buy. This was the 9th vehicle I have bought in my life, and it was by far the best, most relaxing experience of all! I will definitely recommend Napleton Kia and Anthony to anyone I know looking to purchase/lease a vehicle.

DB

Jun 20, 2014

Would not answer a simple question about how much their "dealer or doc fee" is on car sales. Don't know why but probably because most people don't want to pay several hundred dollars for nothing, this fee is pure profit for the car dealer and you get nothing in return. This dealer is located in a ritzy part of south Florida and I'm sure the dealer fee if known on the front end would kill most any deal. Take my comments for what they're worth but I would probably avoid them. Just my opinion....

ksmforever

Jun 10, 2014

Went to Napleton Kia in search for a new car, and was treated very very well! Both Alex and Celestino were such a great help! well informed, attentive, proffesional, and very kind. I would definatley recommend this dealership! I am beyond satisfied with my purschase!

Cory Yeager

May 31, 2014

i had an excellent experience at napleton kia. our sales rep Bryson DeStefano was great. He was very personable, carries himself well, and was not pushy. His manager Luis Helguera was also a pleasure to conduct business with. I would definelty recommend Napleton Kia to friends and faimly to them to great gentleman to help them.

jvlbj

May 15, 2014

The people at Napelton Nissan/Kia were great and very respectable of all requestsI will by my next car from Napelton Nissan/KiaThank you

TangoFla

May 5, 2014

Being from Strong Island, NY Ray Gomez was just terrific with my Nissan Xteera 05.. He was detailed and very on top of my 90,000 service. I have only had 1st class when dealing with Nissan for over 25 years and that is why all my trucks have been Pathfinders and now The Xteera (Off Road).. Your Company is fortunate to have a guy like Ray Gomez working for you. Sincerely- Tyler Benham

arbeitb

Mar 30, 2014

Steve Pearl was excellent!! Knew the product very well. Took time and explained everything to us. Very polite and professional. Had everything set for us when we arrived. No surprises. A very very good experience at Napleton Kia with Steve Pearl. Thanks.

willhayc

Mar 30, 2014

We purchased a new Kia Sportage on Mar.17, 2014. Your sales agent Ramzan Basir was very friendly, courteous and knowledgeable. It was a pleasure having him help us with our purchase. He is an asset to your dealership.

Bishop H.

Mar 19, 2014

I've been looking for a car for a month now. I've been to 6 different dealerships but was never treated with the level of respect and class as I did at Napleton -Nissan-Kia . The staff was so friendly and the facility was clean and the atmosphere was so pleasant. I never been here before until now and I'm diffinately buying my son's car here.

jraffa928

Feb 23, 2014

Steve made me feel at ease when another dealer made me run from their show room. I would use and recommend KIA Napleton again. This is the fourth car I have purchased, by far it was the easiest.

revanniem

Feb 15, 2014

Very Friendly, Efficient, not pushy. Explained all about the car in detail asked if I had any questions just a totally awesome experience I will highly recommend Napleton Kia on Blue Heron Blvd in West Palm Beach.

tensleyr

Feb 7, 2014

I had a very good experience purchasing my new kia hybrid from Steve.He was friendly, knowledgeable and professional. The experience was very pleasant. From the selection to the test drive to the signing process ...everything was quick and painless.

DeniseM52

Feb 1, 2014

This was the best experience buying a car I have ever had. Very professional staff, Evan Moss, Sacramento Mercado and Mallke made the experience wonderful. I highly recommend this dealership!

IMAALESCHULTZ

Jan 5, 2014

I RETURNED TO NAPLETON KIA TO PURCHASE MY SECOND KIA SOUL. MY SALES PERSON WAS HELPFUL IN FINDING THE CAR FOR ME WITH EVERYTHING I WANTED ON IT. HE HELPED ME TO STAY IN THE PRICE RANGE I DESIRED. THE FINANCE MANAGER FOUND A BANK THAT WOULD GIVE A DECENT RATE EVEN THOUGH MY CREDIT SCORE WAS AVERAGE. EVERY PART OF MY EXPERIENCE AT NAPLETON KIA WAS EXCELLENT FROM WHEN I WALKED IN THE DOOR TO WHEN I DROVE OFF WITH MY NEW KIA SOUL.

Pashmina

Jan 4, 2014

I purchased my Kia Optima on Dec 31st. It was an awesome way to start the new year. I owe that all to my salesman (Rich Kemp). He was so easy to deal with and made the task of buying a car less painful. I am enjoying my new ride and have told all my friends, family and co-workers about Rich and Napleton.Thank you again for a really good New Years Eve, lol

musicken

Dec 20, 2013

This was the friendliest, quickest, and completely stress free new vehicle transaction,my wife and I, have ever encountered. Steve Pear was just excellent. He,did not play cat and mouse with us, bait and switch and, did not insult our intelligence. Everything he said he would do for us he DID!!!!! There were no surprises, and everything was done amazingly fast. This was undoubtedly our best automobile transaction we have ever had. This is a GREAT Guy

LauraPSL

Dec 14, 2013

Started shopping for a 2014 Soul online. Made an appointment to see someone at Napelton, when I arrived the person I had an appointment with was not in that day. OK saw another salesperson. He was not top drawer but that was ok. He offered half of what I was asking for my trade, that's to be expected. Then his manager came on the scene and told me while walking away, 'If you think you can get a better deal somewhere else, go there.' So I got up and left. As I started my car the salesperson came out and said they could offer me a deal only $25.00 more a month than I said I wanted. The manager had a problem with giving me the price of the car, the percent I'd be paying to finance the car, all he wanted to tell me was how much my monthly payment would be, he seemed to think that was all I needed to know and I should be satisfied with that. My credit is poor but I don't think that should be the pivot point of the deal, I still qualify for financing and my trade is solid, the other dealership is giving me $1,000 less than my asking price and treated me well. Thank you Napleton for your advice, I took it and got a good deal elsewhere.

sherierturk

Dec 12, 2013

Everyone was very friendly and helpful. Steve was very positive about the product. They all really believe in the quality of Kia cars. We were treated like special guests. I think this group of people work well with each other and all work hard to help the customer get a wonderful new car. Signed a new car owner, Sheri Erturk

Disgusted with Napleton

Dec 11, 2013

Three years ago: Took my Xterra in for service. Was told I needed $1,000 in work, including new tires. Said no thanks. Found a reliable mechanic. It was all nonsense. Had to take my Xterra in for warranty issue: The computer, under warranty for 80,000 miles or 8 years, went out. After having it diagnosed at my reliable mechanic, took it to Napleton because my mechanic had called, and found out about the warranty. After having it towed, Napleton didn't get to it for more than 36 hours, then said I needed a new battery: $287 flat out, before they could diagnose it. Ray Gomez, after I questioned him, said maybe I should have taken it to another dealership if I didn't like what I was being told. On the phone. Seriously great customer service. Agreed to new battery. They had my car for six more days - never offered a courtesy car. When I picked it up, had two dash lights on .... Ray called to convince me to give him a good review, and when I told him about the lights, he tried to tell me to bring it back -- was probably a huge problem. I hung up on him, knowing it wasn't ... but am convinced that this service department will do ANYTHING to screw you over.

ScottieB

Nov 16, 2013

I took my brother's Altima in for a regular service and paid almost $600 for a bunch of routine things...no problem--he had bought the car from therm and always had it serviced there, and they had all the maintenance records. Two months later he was there for another small issue and they said he needed his $600 scheduled maintenance done. He told them I had had it done a few months before--they said no, not true. Since he couldn't reach me he had it done again. A week later when I had sent him the bill from the first go-round, he took it to them, and they said tough luck. So the two Kia's he has bought since then for his kids were both purchased at other dealerships, needles to say.

gangmx6

Nov 7, 2013

Our salesman (Alex Argueta) was very personable and very helpful. It made buying a new car much easier. We love our Kia Sorento and do recommend it to customers looking for an SUV.

Jean Bacon

Oct 13, 2013

Had a great experience buying my Nissan Xterra at Napleton Nissan yesterday,My salesperson was mr.Steven Pearl.The purchase was my second Xterra and it replaced my First Xterra al Napleton Nissan,My car I replaced was thirteen years old.My Xterra purchase yesterday was the easiest purchase of all,the model I wanted was there also in the color I wanted.I was able to work out a price that I was happy at and able to afford,Mr.Pearl assured me I would be able to buy the car at a price we could both be happy at,And I Drove Off Of The Lot With The Car A few hours later after a great ride in the car also now with a full tank of gas.A wonderful Experience. jean Bacon.

alisonk

Sep 23, 2013

This was my husband's and my first experience buying a new car. It was a great experience, the staff is more than friendly and they are very informative as well as knowledgable about not just the cars but also what will suit the client best. There is absolutely nothing me or my husband can complain about, we purchased a Kia Optima and are more than happy with not just the car (in which we got a great deal by the way!) but the friends we've made at Napleton Kia.

Chelsea303

Sep 21, 2013

The car salesmen Sacramento Mercado "Mento" was one of the best sales person to work with. He let me test drive the car in peace, gave me car knowledge and was super friendly. I'm leaving with a wonderful car today, because he made it possible.

Deborahshu

Sep 21, 2013

My experience at this dealership was made very pleasant and painless with the friendly assistance of Sacramento. I am leaving with a wonderful car for my daughter.

George121

Sep 1, 2013

Alex was very nice and honest. I knew what car I was interested in and he was helpful with all the information I needed. We were there late into the night and the staff was very friendly.

Allyssa Dias

Aug 10, 2013

Great people very nice and helpful they can help you with all you're needs and more

C Budelman

Aug 8, 2013

When purchasing 2013 Frontier SV sales were more than helpful, But with only 4100 miles on vehicle , I tired to change Drivers rear tire, the second lug nut I tired to remove would only turn but not unscrew, I took it to service, but they said they didn't know what I did and they weren't responsible, they even tired to show that I removed more than the two lug nuts I said I tired to remove by showing me there were other scratches on rim, but after showing me with his finger he said OH that one is grease and the other sratch was dirt, but it didn't ,matter Napleton wasn't responible for lug nut problems, So much for the 36,000 mile bumper to bumper warranty, I made a $26,748.00 mistake buying from Napleton's Nissan

gogo192

Jul 31, 2013

Alex did a great job. he was very helpful and friendly! I told him everything I was looking for and he help me get into the car right for me!!

Zowie1234

Feb 5, 2013

Shawn Higgins was wonderful...friendly, educated in Kia products and made us feel comfortable and not stressed out. We definitely would come back for future vehicle needs.

aybaker3

Feb 2, 2013

I went into this dealership to "look" but ended up buying a gorgeous car. Ramzan Basir was both professional and patient as my boyfriend and I haggled over which car to purchase.He didn't impose but offered advice and stated we could test drive as many cars as we needed to find the "right" car. We ended up being the last couple in the showroom that evening but we were not rushed or hurried to complete our transaction. It was truly a pleasure working with this salesman!Mr.Carlos Salas was a genius! Not only did he patiently work on options for financing that suited my budget he too offered very valuable advice that I will carry with me with every car purchase from now on.It is very rare to meet people in the car selling industry who seem to look out for your "best interest", but I found both of these gentlemen did just that for me! Thanks a million you two!

Rov067

Jan 9, 2013

Shawn was very professional and worked very diligent to get our deal done in which both parties were comfortable. Shawn has a great non pushy approach to sales and in our opinion it was a great sales experience. We will track Shawn down for our next purchase!

Mitch

Nov 23, 2012

Although the process is somewhat time consuming. We bought a new 2013 Sentra on 11.21.2012. The salesperson and sales manger worked together to make sure we got the car we wanted at a price that was well within our budget. I highly recommend this dealership.

hbart

Sep 15, 2012

I would highly recommend this dealership to anyone who is looking to purchase a new or used car. I just moved to Florida from Connecticut for school and found the need to have my own car down here. Napleton Kia/Nissan and Campbell Smith made it easy for my parents in CT be able to walk me through the process of purchasing my own car. Even though it took a while for the faxes between my father in CT and the dealership to be complete, Campbell was very professional and explained the process to me in a way that I could understand. It was a wonderful feeling being able to drive off in my (new to me) 2011 Kia Forte EX Sedan and have it feel like my parents were right beside me when I was signing the papers. I can't express my thanks enough to Napleton and Campbell for making my first car buying experience a great one!

hppygrllori

Sep 5, 2012

Napleton Kia has a variety of new cars and used to fit your individual needs,quality service,friendly, and efficient.The location was convenient and great location.Our sales representative was very useful and nice and a pleasure to do business with and will consider going back when i'm ready to do it all over again. Thanks again ,I love my Kia. Lori Whiteaker in Wpb,Fl.

corrileigh

Jul 15, 2012

I was not in the market for a new car. I have a 2010 Forte EX Sedan with Alloy wheels & sunroof. I am very happy with this car, which I got at West Palm Beach Kia. I received an add in the mail, stating that their used car inventory is low, that my car is in demand & they are willing to pay $4000 on top of the black book value. At the top of the add, it said that the black book value for my car was about $12,760 & with the trade incentive, it would be $16,760 with an * next to it. Just below it does state that that price is for a good, clean car with reasonable miles & the price is valid toward a new 2012 Kia purchare or lease, at the full addendum price. Plus, you got a Publix gift card worth at least $2 or more, just for stopping by. I figured, it couldn't hurt to listen & if I could get exactly what I had, if not better, for about what I'm paying, why not. I called & made an appointment for today with Jay, the manager at 11. We showed up at that time & was told he was at the lot next door & I could wait or see someone else. I decided to wait & look at what they had. I already had in mind the 2012 Forte Koup SX in Blue, but would consider the EX or Forte Sedan. After a while I was told Jay was with a customer. Rich did the usual speech & I told him why I was there & what I wanted. Filled out the application & asked if I would consider a lease & I said yes, if the price is right. He examined the car & tried to claim that some mud & smudges were scratches. The only scratch was on the back bumper about an inch long. Some coating off the handles shown & there were fingerprints stained on the door & inside. Took the new car for a test drive & tried to fluff it up. After a little bit, he came back with a quote way over what I could afford & told me that the $4000 is negated, because my car wasn't "clean" it it was only valid on clean cars. That is NOT what the add said. I knew I wasn't going to get top value, but the add clearly states it is on top of whatever it is deemed worthy & that the price quoted on the add IS the clean version...not that if your car isn't deemed clean then you can't get the additional money. He said it is "implied". What a joke! That just completely soured my thoughts of looking at the EX Koup or any other car. Plus, he wasn't too aware of what cars he did have, since as we initally walked in he stated that the Koup outside was the last blue, but obviously they had one inside their lobby. Plus, when he tried to push a 4dr Sedan on me, I said none of the sedans had alloy wheels or sun roof. He's like "let's go take a look, I am sure we do". I said no, we already did & you don't. I don't like being snowed. You lie to me once & you ruined any sales. When I do want to trade, I'm going back to West Palm Beach Kia

iceman44

Jun 6, 2012

Very professinal and knowledgable about the Kias, got a great deal an a new Soul with the Plus package. everybody is very nice and friendly, didnt have to wait too long, in and out. Woyld refer them to any body looking for an easy no pressure dealer.

Aharris 561

Jun 2, 2012

They were very friendly and helpful they answered all questions and explained everything very throughlyI would recomend this dealership to my friends and family for their new and used purchases

namardis

Apr 21, 2012

We came just for an oil change and ended up with a new vehicle. This is the third vehicle we have purchased from Napleton and I recommended my parents to Napleton and they purchased as well. Our overall experience today was good, as we feel that we "got a good deal". However, to be honest, if it weren't for the manager Bob, we would have walked out before any numbers were discussed. We were on the lot for almost 30 minutes before we were approached, which we then found out there was a meeting. Already feeling frustrated, the salesman that we dealt with does not seem to be very personable. We felt as if he felt that we were wasting his time. Thankfully, Bob the manager came over and discussed with us what we were looking for and discussed our different options for vehicle models. I felt as If the manager was doing the salesman's job for him. After discussing with Bob, it did not take long to get our deal squared away. He was great at recognizing our needs and requests and finding the right vehicle for us, even though it was at another dealership.

new versa owner

Mar 18, 2012

we went in to test drive a car with the intention of going to 2 other dealership to tes drive. we were sold. we had a wonderful salesman he went out of his way to make sure we got exactly what we could afford and what we wanted. he worked for us in everyway. If you are going to napleton nissan ask for Ippy.

sjgbirds

Mar 13, 2012

Campbell Smith was kind, made me feel at home and I would recommend a friend. All in all it was a great experience and I was overwhelmed with Campbell's kindness.

Evan Nine

Mar 9, 2012

All I can say is WOW. From the minute I walked into this dealership, the customer service was amazing. John, my salesmen, Kevin Casey one of the sales managers and Jamal the finance man were truly amazing. They really made my buying experience a pleasurable one. The deal that they made me on all 3 of my vehicles was truly amazing and could not be beat anywhere else. I would highly recommend this dealership to anyone that is looking for a NEW or Used Vehicle....Thanks for the great service

Rachel Nine

Mar 9, 2012

Well this is our 4th vehicle we have bought in the past 5 days and once again this dealership has gone above and beyound the call of duty. My salesmen John Jerumanis was once again fantastic, Bob Talon the sales manager was great and I even had the chance to meet the general manager as well. My finance guy, Jamal Black was great as well. I would highly recommend this dealership to anyone who needs a NEW NISSAN

T T

Mar 7, 2012

William was just wonderful to work with. There was no pressure and he was very warm and friendly. We loved him! He took his time with us and went over every little detail.

Joanna

Feb 28, 2012

Phil Sammario was excellent to deal with at Napleton Nissan. Everything he said he would do with my old lease and my new lease, he did!!! In addition he saved me an additional $125.00 dollars on my previous lease. We will be coming back soon to trade in my 2005 Nissan Quest. Best car buying experience in 20 years!!!

jerabek1

Feb 23, 2012

The process was smooth, direct, honest and quick. We have purchased 6 Kias from Charlie to date, and would not even imagine dealing with another dealer. Aside from the trustworthiness of Kia, we know Charlie will stand behind our purchases. A rarity these days!

BonniePeters

Feb 21, 2012

Let Me start by saying this is my 6th Kia. I have purchased far and wide. My last one was at Napleton so when I decided it was time for a new one I went there first. My intention was to price my car and visit a couple of other dealers. It was never necessary. From the Get Go William Hicks showed me what was available and asked what my "option wish list" was. He found the car on the lot with probably a couple of more goodies in it than I needed but definately wanted. He helped me get the price to a manageable area and then CHarlie Lopez, The Manager stepped in to help. All in all they made the experience a very plesant one and I am sure I got a great deal. If you are looking for a Kia you will not go wrong with them. Let me add that there are a couplke of other Kia dealers in my are but their employees leave a LOT to be desired. Go buy a Kia at Napleton and have a great day!

JSternstein5

Feb 20, 2012

We acquired 2 new Kia Optimas - one for purchase and one for lease. The finance manager was a pleasure and did everything to get us the best possible deal. The salesman was extremely helpful and knew his product well. He answered all of our questions in depth and without hesitation. We did not feel rushed or pressured at all. He stayed with us throughout the process and did not allow distractions to pull him away while we were waiting on the financing information. I want to add that we started out at Napleton Nissan with Jorge "Papi" Falcon. When we wanted to see the KIAs instead of the Nissans, he escorted us next door to the KIA dealer and stayed with us throughout the sales process. He was very courteous and helpful and although I am sure he shared in the 2 sales - he stayed with us until the process was completed. Overall a great car acquisition experience with very courteous and knowledgeable auto professionals.

DMFrascella

Feb 19, 2012

This is the second car I have bought from this dealer. I came back because the staff were friendly and knowledgeable and worked with me to find the right car in my price range.

djn1989

Feb 16, 2012

My overall experience was great! These guys aren't out to get your money, they're out to help you get into a new car just like they helped me! The atmosphere was very professional and friendly! The sales manager Charlie Lopez was very professional and helpful with a fantastic attitude towards my goal as well as the salesman Robert Haury. I would definitely do business again without hesitation and recommend my friends to this dealership! Great Job Napleton Kia!!

Alexandria

Feb 8, 2012

My overall experience with this dealership was great. The atmoshpere was friendly and helpful. I did not expect to buy my new car on 1-15-2012, I was only shopping around. This was the first and only dearlership, I visited and with Rene's and Charlie's helpfullness and putting my fears to rest, everything fell into place. The final step was the financial side, that is when Victor explained everything to me and answered all my questions, and made my buying experience one that I will never forget. I arrived at the Napelton Dealership at 2:45pm and drove away in a 2012 Kia Forte at 6:30pm. Great team and may thanks. Sincerely, Alexandria Harvey

mpwinter

Dec 5, 2011

Run, run as fast as you can......AWAY from this dealership!!!!!! This was the 7th car I've purchased in my life and it was certainly the most horrendous experience I've ever had. The initial salesman was high pressure and I had to end up leaving. Trying to get anyone to respond to concerns was non-existent after the sale. I called 22 times and no one ever followed through on what they said they would do. My salesman, Luis Pizarro, did not return one phone call or email. I was only trying to get the cargo net that was supposed to be included with my car, according to my invoice. I was also supposed to get a refund for a FL tax that I was charged and shouldn't have been since I am a GA resident. And after 3 months I did not even have my tag/registration. I had to end up filing a complaint with the BBB and I finally got a response and some satisfaction.Vehicles here are overpriced and when you finally get to financing, all sorts of extra fees are added on. Beware!!!!! I'm sure you can find a better deal and much better customer service somewhere else.

pm2120

Dec 1, 2011

I actually hated the idea of giving up my Avalon Limited, but my wife insisted on going shopping on Black Friday, so we stopped in to the Kia dealership to look at the new Optima that we had been seeing advertised all over tv. After a short test drive in an EX turbo, I knew I was going to trade my Toyota and buy this car. Phil and all the folks at Napleton's were just great and our experience was very pleasant especially since I did not think I would ever buy a Kia. I would definitely recommend this dealership.

Sunnie

Dec 1, 2011

I am so pleased with my experience. They gave me more for my trade than any other dealer and I have been shopping for two months. I wish I want to them first. I got the Sorento that I wanted and did not pay extra for the leather.

cbel

Nov 18, 2011

The real measure of customer service is how one is treated when a problem arises that needs to be resolved. I purchased a 2011 Optima from the dealer's inventory with the option for a Nav system with back up camera. I was given a "We Owe" becasue the frame for the Nav system was not in stock. The part arrived 4 months later and I was given a loaner while the dealer made arrangements with a third party to install the system. Unfortunately, instead of using genuine Kia factory parts, this third party installed an after-market system that was older, inferior technology and not the genuine Kia factory part that I had been promised. Without hesitation, the dealer accepted full responsibility and agreed to buy back the vehicle and ultimately replaced it with a 2012 vehicle already equipped with a factory-installed Nav system. I was treated with respect by every individual in every department and paid only a fair differential for the upgrade to a newer year. Napleton Nissan Kia proved themselves to be an honorable, reputable dealer that has earned my trust and repeat business. Several other relatives have had positive experiences with this dealership as well. I love my Optima and plan to have "all" service work done by the dealer for the life of the vehicle. I asked the dealer how I could thank everyone involved, which is how I learned about this site. As a completely satisfied customer, I am happy to refer them to anyone who is seeking to purchase a vehicle. They truly live up to the promises that they make on their website and their commitment to excellence.

Daniel$

Sep 24, 2011

napleton's was a pleasure to deal with. I had a very good experience. the salesperson was very knowledgeable and friendly. I was treated very well and with a lot of respect. they had a very large selection of cars to choose from and the buying process was very smooth and easy. I know that the car buying process can cause a lot of anxiety for people but the salesman made me feel it easy very comfortable. overall I am very happy and satisfied. The Kia is a great product and has an excellent warranty, and I am looking forward to many years of happy drivingif you're in the market for a new kia please go talk to robert and Charley at napleton kia.

bobby

Sep 21, 2011

Hold on to your wallet. Chances are you will come out of their repair shop with more problems that you had going in. My a/c needed a high pressure switch, everything else in the a/c system was ok because i just had it also checked out at a local service station. i ended up walking out of there with a new radiator, compressor, and coolant hoses. i will never use this repair facility again and don't recommend it.

Honest Review

Aug 30, 2011

Absolutely the worst car buying experience in my ENTIRE life! First, my wife and I walked into the dealership with a copy of an ADVERTISED PRICE for a vehicle that this dealership had posted on CARS.COM. They agreed to honor the price, so we then proceeded to work up the deal. The vehicle we wanted did not have navigation, so we asked if they could add navigation. They said yes, for $2,800 (navigation sticker price on similar vehicles was $1,800, but we agreed since we felt we were getting a good deal). Then we had agreed on down payment and monthly cost. Then 20 minutes later we were told by the Sales Manger that the cost we were quoted did not include tax and title, so the cost then went up. Then we got to Financing and the Finance Manager said there was no way he could sign off on the deal. We then were told by the Sales Manager that we had to put an additional $1,000 to make the deal work. We agreed and left so they could put in the navigation before we took ownership of the vehicle. Two days later we got a call saying they were unable to install navigation because the vehicle had a backup camera (huh?). While disappointed, we decided that we would get a third-party navigation system on our own and would proceed with purchasing the vehicle. Three days later, we showed up at the dealership to take ownership of the vehicle and at that time were told they would not refund the $2,800 cost of installing the navigation. Instead, they would only refund us $1,400. My wife and I were so upset that we just walked out of the dealership and never took ownership of the vehicle. That was about two weeks ago, .... and today we just received a bill requiring us to make payment on a vehicle we never took possession of. Really???????? I honestly cannot imagine having a worse car buying experience!!! Based on our absolutely horrific experience, I highly recommend that you do not come close to doing business with this car dealership. P.S. - We bought our new vehicle 2 days later from Royal Palm Nissan. The car-buying experience between the two dealerships was like night and day!!! They say there the Good, the Bad, and the Ugly; I think I just witnessed the Great and the Horrific!

dalessi

Aug 28, 2011

I deal with Napleton Kia since I owned a 2004 Kia Amanti, and have enjoyed having James in Service Dept. take excellent care of my car. He is great!Having made the decision to trade my Amanti, I worked with Angel, your brand new AE! He has amazing customer service, has the confidence and knowledge of his product and explained his excitement with owning his own Kia Forte, the exact vehicle I was looking at. His follow-up tools are above reproach, and even called me after the window tinting was done to make sure I was happy.I have dealt with AE's for 20 years in my television career, and I know what it's like to "be a hero today, and a bum tomorrow". He has the faith in himself to be a success every day, even if a day goes by and he scores a bullet. Afterall, it's all about how you feel about yourself! He's a winner!And Charlie "on the desk" is a riot! He's your Get It Done Guy and will move mountains to satisfy clients! His personality is perfect in that position!Here's to a long and gratifying working relationship between me and my dealership!

nikki99

Aug 10, 2011

Robert was a pleasure to work with he beat the other dealerships price evan though he had to order the car. I love my new forte and it was ready when he promised out. I am going to tell all my friends to get their new car from robert and napleton when they get a new car

richrh8

Aug 10, 2011

I have never spoken with a more arrogant, rude and nasty salesperson than Robert Haury. He and his partner Kerry Ann should not be allowed to sell for any dealership.They don't answer questions, return calls and Robert especially does not have ANY customer service skills. Robert does not tell the truth. Mr. Gonzalez, you need to clean up this dealership! I own a Kia, but will never go back to Napleton.

jess6971

Aug 4, 2011

Neil was fantastic...we told him we knew what we wanted so we didn't want to hear a sales pitch, we just wanted to start with pricing and that is what he did. He respected our wishes and got right down to business and we appreciated that.

Tyronety2y

Aug 3, 2011

I was very satisfied and pleased with Robert he was very helpful and likeable.I got a great price on my new car and the service was exceptional. Robert answered all of my questions and devoted several hours to me to be certain I was taken care of. He is very professional and courteous and I will recommend him and the store to go all my friends and family.

rbeals

Jul 20, 2011

Neal was a fantastic sales person, he stayed with us and got us to the point where we needed to be for our purchase. This was our fifth Kia purchase but this was the best experience we have had. Thanks for being customer oriented and people friendly.

michael marty

Jul 15, 2011

excellent knowledge of inventoried vehicles,very firendly,receptive to customers needs,thorough explanation of payment options,vast inventory of new and used vehicles,will do futere business with this dealership.

laflorida10

Jul 12, 2011

Campbell worked with me for 6 hrs. He was so friendly, so sweet, when it was all said and done instead of shaking his hand, I felt a hug was in order. He is an amazing person and an asset to any Kia dealership. I hope one day he manages his own dealership because if he is training employees it would be the most joyous car experience ever. Kevin was very clear and informativeJana explained everything so that you completely understand. Didnt for one second get that shakey hand feeling when signing all that paper work. She is fast and accurate and knows her stuff.These people at this dealership where all friendly people. But these three stood out for me. The night time Manager was amazing, cant remember his name unfortunately. I used to dread going to any dealership. But this one, I will send everyone I know there. Thanks for a great experience.Will def be a repeat customer wherever Campbell goes.Sincerely,April McGilvray

semery8187

Jul 5, 2011

I went in just to compare prices with a different Kia dealership that I had recently been to. Turns out not only were they way more friendly than the other dealership; but they also had a larger selection and better prices.I went in with a specific price in mind, I told them what that price was and they were able to make it work without several trips back and forth.

barbiedrow12$

Jun 28, 2011

My experience at Napleton Kia was very satisfying. Robert was very helpful and made the entire process go smooth. He gave me a great deal on the Koup and paid more for my trade than other dealers offered. I an very happy and will recommend him and Charlie to everyone looking for a great deal on a new Kia.

jamespappas63

Jun 28, 2011

when i walked into kia of napleton i was greeted right away . eddie had alot of knowledge when i asked him about the kia SOUL that i leased. he was really helpful in my search for a new vehicle. the management staff is also excellent they took care of me every quickly. i just want to thank the staff of napleton kia.

mmazzilli

Jun 28, 2011

what impress me the most was i was treated like a cizten. my wife and i have very low beacon scores the mid five hundred and had visit several kia dealers and was asked for large down payment. It was a sunday and my wife spotted the dealership as we were driving home on 95 and decided to stop by. As soon we arrived a sales person named eddie spoke with us and we told him of our sitution and right away the manger charlie can over and took an app and came back and told our credit wasn't great but b ecause of our car history he could get us finance. hetold us that the bank was closed on sunday but he said he would take a chance and get us done on a new kia soul and told we could take the car home because he could see we were good people with a few bumps in the road. he got us finance with americredit bank and my wife and i will send all our friends to him. I really still can't believe how much this new car mean to my wife and kids.

Christinelopez

Jun 27, 2011

I want to first say thank you,my daughter walked in this dealership by herself a young 20yr old. She asked to speak to a mgr,immediately Luis pizzaro went and introduced Charlie,And to keep it short and simple, my daughter and myself are extremely pleased, the professionalismAnd their upfront approach was greatly appreciated, saved us both time and money. Truly recommend!!!Thanx again.

smeachum

Jun 15, 2011

This is terrible. tried to cancel the contract AFTER I signed all the paperwork and left with the car. He realized what a good deal i got and tried to make me pay more...refused to send my loan to the bank. I called a lawyer and told them I was going to take them to court...after 4 days of battling, i left with the car and they had to eat the loss! DO NOT BUY FROM THIS PLACE!!!!!!!!

harleythunder08

May 24, 2011

Terrible Experience! Went to other dealership and purchased car. Told within first ten minutes of being there trade in no good, too many miles and they could not take it and credit was not good enough. Too bad they lost the sale to West Palm Kia.My wife is driving her brand new Kia Optima EX.

flangel66

May 4, 2011

These are the lowest forms of life in the business. The female outright lied to me about the price to get me in. I dove over 20 miles, and then she refused to even meet with me. Then I was given to a another BS artist who tried to rip me off for more than $3,000 over what the female promised me as the price. I walked out. I will never go to a new dealership again. Go to Carmax and buy a late model, they are honest and fair and ther is no BS like these lowlives!

america7

Apr 12, 2011

Me and my Daughter went to this dealer after looking at their new cars and looking online for a used car. The General Manager greeted us and said he would see where the online car was. After 15 to 20 min, he said it was sold that morning. He then told us about another car. He made several calls, but never came up with the car. We finally settled on a car and tried to get them to come down on the price that Kelly Bluebook had for that car. They would only come down a little bit and we were told our payments would be a certain amount. When we signed the contract the payments were over $25.00 a month more than we were originally told. Then they sold us a service warranty for over $1800.00, saying it would cover the car AFTER the factory warranty expired. They also said that it was a "bumper-to-bumper" warranty, and would cover food and lodging if we were a certain distance from home. A couple days later, I called the warranty company, and they said that the warranty started the day we bought the vehicle and did not cover "bumper-to-bumber" or food or lodging. The dealer also charged us $110.04 for state tax on the warranty, and later stated that they didn't it. I called the general manager 3 or 4 times before he returned my calls. I looked online and saw that the original car we went looking for had been sold almost a month prior to our visit and the car we bought was online with a lower price than what we had paid. We feel that we were lied to, deceived, and, misrepresented. I would never, ever buy from them again and would not recommend them to anyone, even my worst enemy!

smilesaver

Mar 10, 2011

West Palm Kia appears to be no different than Napleton Kia in their DECEPTIVE CAR DEALER TACTICS. After Napleton Kia's BAIT & SWITCH. The salesman at West Palm Kia called. He had warned me that Napleton routinely quotes lower prices but he claimed the prices are never legitimate. I told him of the offer they had made me for the higher equipped model that they were supposedly taking a loss on to "MAKE UP" FOR THE DECEPTION THAT HAD BROUGH ME IN. WP had been lower on the higher equipped model they offered me because they did not have the lower equipped model that I was seeking; I reminded the salesman that I needed to stay within my budget and didn't want the more expensively equipped model. He placed me on hold and came back with a price just a few hundred dollars more than the less expensive model but for the more equipped one. I wasn't thrilled with the color but price is more important right now, they didn't have the lower model and it seemed like a good deal. Since it was already after 7 pm and I didn't think I could get there before closing. We agreed I would pick up the car after work the next day. I spoke to the salesman twice during the day and was told he would have everything ready by the time I got there.I arrived around 5:30 to pick up the car. The salesman connected our cell phone to the car's bluetooth, topped off the gas tank, began the financing process, had me sit there for close to an hour and then said the manager wont go through with the deal. I was and still am FURIOUS.WHAT IS THE BENEFIT OF THIS DECEPTIVE PRACTICE of giving the customer a price they agree to and then pull the rug out from under them by reneging? Why make me drive back out there? I feel like such a FOOL being DUPED into coming back in.There is no benefit to the dealership or the unhappy customer. WHY DO THIS? I still want to buy the car at the price given to me, but now I wont come in till they fax me a buyer's order.