Used Cars for Sale at Napleton's Volkswagen of Orlando in Sanford, FL

Luis

Nov 11, 2016

Its always a fun and pleasant time when i go to dealership for service and accessories. Also one of the things i love the most is how respectful you are when it comes to my car. Its always returned to me without one fingerprint on the paint or glass. I detail cars and thats one of my knit picks. Thanks again for the awesome service.

Laura

Nov 7, 2016

They kept me up to speed on what was going on with my car and what work would need to be done later. They didn't pressure me into purchasing anything I didn't want at that time. Plus the coffee cookies and water were a nice touch.

Jagger

Nov 4, 2016

Quick efficient friendly service with great amenities such as fresh cookies and bottled water. In addition there were easily accessible power ports for any portable device needing a charge.

John

Oct 28, 2016

Friendly Staff. Good price on vehicle. I drove all the way to Orlando to get this vehicle because of good price.

Richard

Oct 28, 2016

Attentive service, Responsive team, and a low-pressure sales environment. The procedure was painless, as car buying goes. I would recommend this dealership to a friend.

Joshua

Oct 27, 2016

There was no pressure from when I walked my sales associate Jeff made the process simple and did not pressure me into buying. Walked out with a great deal and car.

Erica

Oct 26, 2016

I came in and drove a car, everyone was so inviting, and worked very hard to get me into the car I wanted. From start to finish my sales rep and other employees worked very hard to make my time there exceptional. I highly recommend this dealership.

Maria

Oct 26, 2016

The staff was very professional threw out the whole time my car was there and they even followed up with me after I picked my car up to ensure I was satisfied. My vehicle was fixed right the first time and very clean when it was done. I will deffintly bring my car back to Napletons VW of Orlando.

Javier

Oct 24, 2016

everything was fantastic. i will defiantly be going back. Tom was awesome and so was the rest of the staff.

Johannes

Oct 22, 2016

Very good job,sales person was very helpful and answered any questions that we had. Would deffenitly comeBack when ready to buy another car

Mark

Oct 22, 2016

Quick and responsive, car wash, interactive dialogue. I like working with folks who appreciate providing good customer service. I will be back.

Paul

Oct 22, 2016

Quick, convenient, courtesy and knowledgeable service consultants. Bought my car here and will definitely bring it here for service. Prices are competitive for dealer related work.

Ernesto

Oct 19, 2016

It was quick, direct and extremely efficient. People were kind, very good manners and did everything they could to optimize my service.

Christopher

Oct 16, 2016

Appointment reminders, customer service is outstanding. I do have issue with markup on the parts and shop fees are 10% of total service not on the supplies used

Patricio

Oct 16, 2016

Friendly atmosphere, they didn't attack you when you get out your car like in other places, it was a quick and easy experience

David

Oct 14, 2016

Service department was very friendly, efficient and communicated effectively! Repairs (recalls) were done rather quickly and without flaws. I was notified of other recommended maintenance via phone, check in and check out was very quick!

Nathan

Oct 14, 2016

Always professional; had availability same or next day; good follow-up and good service providing a loaner when there was a part delivery delay

Ryan

Oct 14, 2016

The service was great and fast. The dealership was clean and the staff was excellent to work with. I would go here again.

Roxwell

Oct 13, 2016

Being immediately greeted as we drove into the parking space! Some might think that as "pushy" but I was ready to buy and did not want to waste a lot of time. Your immediate attention was greatly appreciated

Evelyn

Oct 12, 2016

That I was inform all the time, from the Person who was helping me, as soon I park my Car at the Service Area

Stephanie

Oct 11, 2016

My experience was amazing. Dropped my car off and Andrew came right out and greeted me got my car info and what I need we done that day. Great customer services from Andrew I would recommend him to everyone.

Ali

Oct 9, 2016

Great service these guys are the best, zero pressure and would highly recommend.Would recommend to all my friends and all others

Rolando

Oct 9, 2016

I showed up with no appointment they took care of me right away and I'm glad it was nothing major my car had, so to me was a quick and easy fix.

Arquimides

Oct 5, 2016

Sale department have an exelent personel.Very profecional .love to make my car buying experience with this car dealer.i recomend this dealer to my friends.

Debra

Oct 5, 2016

Everyone was helpful, I didn't feel like I was being or working with gypsies during the negotiations. Nobody played hardball.

Carlos

Oct 4, 2016

I was able to get a loaner vehicle. This allowed us to continue our normal daily lives, while our car was repaired.

John

Oct 4, 2016

Kept me in the loop and finished quickly. Cost up front was accurate. I appreciate the car wash too. Thanks!

Tempaco

Oct 4, 2016

Always honest and polite, truly appreciate how Andrew takes care if his customer. Andrew makes sure I am kept updated on what is happening with my vehicle.

Eugene

Oct 3, 2016

Nice looking showroom, friendly staff, everything was good and attractive | Nice looking showroom, friendly staff, everything was good and attractive

Carlos

Oct 2, 2016

Easy and quick. They actually finish around the expected time and everyone is very attentive to make sure the customer does not have a bad experience.

Nilda

Oct 2, 2016

Kept informed of service; agent took care of problems & contacted extended warranty for assistance.Provided loaner care for use while car was being serviced. My service agent kept me well informed of process and when my vehicle would be ready.

Amanda

Oct 1, 2016

Jeff Eller & Ian Riding were amazing to work with, super smooth & easy transaction. I can't wait to tell all my friends how awesome it was! Love my car!

Laurence

Sep 30, 2016

In the service department The People made all the difference thanks for all your help... keep up the great work

Joanna

Sep 29, 2016

sale person was great, real nice and helpful, knowledgeable and patient, it was the best experience I never had buying a car!!

Linda

Sep 29, 2016

Everything went so smoothly. My service adviser was very helpful and listened to my needs. Thank you for taking me home while my car was being serviced. Thank you for hand washing my car!

Amanda C

Sep 28, 2016

Jeff Eller & Ian Riding were ABSOLUTELY AMAZING to work with, they took into consideration that I was super busy, and didn't have time for games. They met me at my price & made the process so smooth for this single mom, full time worker & student! I couldn't be happier with my purchase! Thanks for showing me how car deals should go! Car was exactly as it was portrayed

Beverly

Sep 25, 2016

Var Verwater was very helpful and knowledgeable. Very easy to deal with. Thomas Shellenberg was equally pleasant. The service appointment was much shorter than I expected, which is always welcomed.

Jessica

Sep 24, 2016

Received phone calls throughout the day keeping me involved in what was happening. Thorough explanations of what was wrong and what work was being done.

Billy

Sep 23, 2016

Kevin was awesome! He was very attentive and answered all mine and my daughters questions. He was a pleasure to work with.

Todd

Sep 20, 2016

Daniel Hinklein was approachable, friendly and professional the whole time. I was NOT planning to purchase the car. I had looked for 3 weeks and was getting tired (long day) but Daniel put up with me and my wannabe jokes and sold me in the end. In 3 weeks your location and Daniel was able to get me to do a test drive. All others I walked around, talked to and even sat in some but never got as far as with Napleton's Volkswagon. I called that day to set up an appointment (I had communicated by e-mails prior to) and within 30 minutes from my call I was there. I get home to find out a video reminder was sent to my e-mail. WOW. I don't have a smart phone but that was really neat. My last car was 2004, bought brand new so it's been a long time since I've been even looking. Very Good job.

Gabinai

Sep 18, 2016

The service was quick and efficient. I made my appointment online, which made it very convenient. Once I arrived I was quickly assisted. I was also explained what to expect. I would definitely recommend this location to anyone looking for quality service.

Laurent Ceron

Sep 17, 2016

I am a current customer at napleton VW, I am leasing my car since February 2016 trade my old Jetta to get a newer one and got a deal that was good for me, staff was nice and really try to please me, until today ,went with my daughter to get a car and trade her Mercedes !!! Well didn't feel that they want it to get a new customer and helping to make a deal,all they said is sorry we can't make a deal, really? That's the best they can do? I have two more years with my car and don't have to tell you that I won't renew my business with them ,it was a terrible experience and poorly managed , It can't be the same staff that I deal with the first time.

Miguel

Sep 17, 2016

The way vw staff treats all there customers with respect and knowledge of there vehicles great team and a great environment and a large selection of vehicles

Connor

Sep 15, 2016

Went in for an oil change and 80k service. Quality work, great service and a reliable dealership to go to.

Daniel

Sep 14, 2016

Salesman and financing director went over all of my options. They helped me find a car that suited my budget and my preferences

Charles

Sep 13, 2016

Nice salespersons. I was happy that Kevin and Cesar did not pressure me unduly to buy a car from them.

Sudario

Sep 13, 2016

how they treat me when i arrive as well as the speed. no time wasted. I like working with Andrew in the customer service group, he has been great since the day i met him and he is fast and friendly.

Moises

Sep 9, 2016

Your staff was very friendly, accomidating and they got the job done before the schedule time and i made it to work on time great job thanks

Christopher

Sep 8, 2016

Friendly, professional and efficient staff. Explained every part of the purchase process. No pressure sale. 30 minutes or less for the paperwork!

Miguel

Sep 8, 2016

Great service, will be back for additional service in the next month or so. Even though my drive was long it was worth it.

Alexander

Sep 6, 2016

My experience was very fast and I didn't feel rushed to a decision. Brad was knowledgeable and responsive to the questions that I had.

James

Sep 4, 2016

Enjoyed discussing TDI diesels with Parts Department while waiting for service to complete. Mentioned I was doing a spectral analysis of Aux Fuel Pump failures that got their attention.

Tamika

Aug 30, 2016

The customer service provided by both Tom and Ian was exemplary! They were knowledgable, down to earth and very pleasant to talk to. They worked well together and most importantly, with me! I truly enjoyed the experience with them

Lyndee

Aug 28, 2016

I loved the genuine spirit the salesmen had with me as a young woman shopping for my second car. They carefully listened to the details of my wants and not just how much I was willing to spend. Jeff and Ian were extremely patient and considerate of my particular situation. I ended up driving off the lot in a car I could afford along with my wants. Great place to buy a car!

Vincenzo

Aug 25, 2016

Excellent service, fast, clean and professional service, on time and as promissedVery good team and nice customer serviceClean waiting area

Jesse

Aug 24, 2016

They did a good job of changing the tires. They were very loveable even gave us a ride and washed the car after the service it needed.

Vincent

Aug 24, 2016

The Turn around time for the unplanned repair was excellent and the technician was thorough in their checks of the vehicle for any other issues.

Michael

Aug 22, 2016

EVERYTHING!!! Super friendly and kind. VERY INFORMATIVE AND HELPFUL!!!!!! I would honestly recommend this place to anyone and everyone. They truly go above and beyond!!!

Edward

Aug 20, 2016

Easy to book, quick efficient service and no issues before, during or after with the dealership. That is all now.

Drew

Aug 19, 2016

Evar and Evette were phenomenal with their customer service and ensuring I was informed every step of the way. I appreciated their constant communication to keep my sanity through the frustration car troubles. I will always come back to Napelton VW over any dealership in Orlando because I know I will always be taken care of with outstanding customer service.

Allycin

Aug 17, 2016

Everyone was very nice and helpful in explaining what would be done to my car. And the free shuttle service was very helpful and appreciated

J A

Aug 15, 2016

Poor service with a sales rep that was dismissive and more in tune with "selling" maintenance services vs fixing the identified problems. I heard they were hurting for revenue so be wary! Go somewhere else!

Ruth

Aug 15, 2016

Excellent Customer Service. From the young lady Ashley that set my appt to the Sales Rep Cesar it was a pleasant experience. I would definetly come back in the future for car purchases.

Lyanne

Aug 13, 2016

Above and beyond service in the service department, thanks.Even the spoiler was reattached , with no charge. Alignment was done and made huge difference in performance..

Alexander

Aug 12, 2016

The staff was extremely friendly and very helpful. Roberto in parts was fantastic in helping my wife and I match the prices for the tires, and Raymond was very nice in assistant us with the coupon for our services. ,The staff was extremely friendly and very helpful. Roberto in parts was fantastic in helping my wife and I match the prices for the tires, and Raymond was very nice in assistant us with the coupon for our services. ,The staff was extremely friendly and very helpful. Roberto in parts was fantastic in helping my wife and I match the prices for the tires, and Raymond was very nice in assistant us with the coupon for our services.

Jared

Aug 12, 2016

The knowledge of the car was awesome. The finacing manager and the process was great.. I really recomend those guys from VW... Everything was great... The best service ever...

Lomika

Aug 12, 2016

This was my first visit here. The staff and service were excellent, very courteous and welcoming. I was able to sit in a nice waiting area while my car was getting serviced. The service department staff greeted me upon arrival, and from that point on every aspect was very pleasant- no complaints. I highly recommend Napelton's Volkswagen. Also, I received courteous car wash. I received great service. Thank you all at Napelton's. Keep up the team work and great service. See you again soon.

Vinicio

Aug 12, 2016

Matt was amazing, was professional, and delivered what he promised. Matt was very knowledgeable about car loans and showed care about the best interest for me.

Peter

Aug 11, 2016

good reception, good explanations, clean waiting area and cookies and coffee, great selection . Our first impression was positive. will return again for servicing

Stephanie

Aug 8, 2016

I bought a car from Napleton in Orlando and th experience was amazing.My saleman John Sassano was polite and took the time with all the paperwork that I had to sign. It was a great experoence and will recommend it to my family and friends.

Tawanna

Aug 8, 2016

Very friendly and helpful service personnel. Prompt service on getting the work done. The facility is very clean as well and the cashiers are always nice too.

Joseph

Aug 7, 2016

The Napleton team provided outstanding service with a openness and willingness to work in my budget and proved me the best value.

Michael

Aug 7, 2016

Very professional and negotionable, worked with me to get the best possible deal for my budget. Would come baxk to this dealership.

Bradley

Aug 6, 2016

The whole service department is amazing. Doug helped me out gave me more info than I could have asked for. Will definitely be back.

Shirley

Aug 5, 2016

Got the deal I expected, personal very friendly, kind and attentive. Normally purchasing or leasing a car takes more than a day while you get the deal you are requesting, we made the deal with VW the same day and our questions were answered as promised

Evelyn

Jul 31, 2016

They provided quick service and great customer service, provided shuttle service back and forth in a timely manner. Will definitely recommend them.

William

Jul 28, 2016

Alex my sales rep was friendly, knowledgeable and extremely professional. I brought him a complex transaction. He did not hesitate to seek guidance to ensure that my buying experience would be a positive one.

Rufus

Jul 27, 2016

The sales staff was excellent in explaining the features of the car that we were interested in. They were friendly and able to assist in every way throughout the buying process

Gregor

Jul 26, 2016

I really liked everything. Polite, professional fast, courteous service. Nice clean neat facility. Will come back for all my needs. Thank you much!

Sam

Jul 26, 2016

Everything was Excellent the car Been Fix No problem and the pickup me up from my work .My car been wash clean ready to go .Thx you guys I definitely recommend this dealer .

Johnathan

Jul 25, 2016

Alex was vary kind and this has been the best dealer I have ever been too .everyone was very nice and helpful .

Wilbur

Jul 25, 2016

Everything good. Service rep, Ibar, was professional and accommodative. The facility is first class and the service was completed in the time estimated.

Paul

Jul 22, 2016

Service team took time to discuss problem and worked together to find solution. Followed up after maintenance action to ensure customer was satisfied.

Brendan

Jul 21, 2016

The dealership in Orlando was clean, neat and the Service Rep kept their promise regarding how long the service would take.

Benjamin

Jul 19, 2016

Great experience, everything explained and performed well without issue.Enjoyed the lounge area for time spent during wait. No improvements necessary.

Lashell

Jul 16, 2016

All of the employees were very respectful. My car was finished earlier than expected. My service representative made sure to keep me updated every step of the way.

Luke

Jul 16, 2016

Kevin was very helpful in helping me purchase my Tiguan, even though it was pouring rain outside. Kevin was very hospitable and made me feel very comfortable and welcome.

Edgar

Jul 12, 2016

Love the service department , Eddie is always very helpful and knowledgable and repaired my car quick and it's running awesome. Andrew is very kind and helped me plan how to leave my car overnight.

John

Jul 10, 2016

Appointment was met on time. Communication throughout was great. The level of service given to myself makes me come back every time it's needed.

Kristen

Jul 8, 2016

Andrew is always very personable and keeps me up to date on the status of my service. He does a great job at delivering top knotch customer service.

Vinicio

Jul 1, 2016

Matt was amazing, was professional, and delivered what he promised. Matt was very knowledgeable about car loans and showed care about the best interest for me.

Charlene

Jun 30, 2016

My VW is the best car insurance have ever owned and Napleton VW takes care of their cars and car owners. The Ease of check in, friendliness of employees, and efficiency of service are why I return.

Raven

Jun 30, 2016

Andrew's customer service was awesome. Only my second visit and he's been great everytime. Yolanda was also nice and polite.

Patrick

Jun 29, 2016

The staff was very helpful and helped me bring the price down to an affordable price. Clean and inviting environment.

Mayra

Jun 22, 2016

Everything about the experience was great! Nice amenities in the waiting area, a lot of great vehicles on the showroom floor to look at while waiting, free wi-fi, free pc's to use if you don't have a tablet with you, satellite tv, etc!

Lomika

Jun 10, 2016

This was my first visit here. The staff and service were excellent, very courteous and welcoming. I was able to sit in a nice waiting area while my car was getting serviced. The service department staff greeted me upon arrival, and from that point on every aspect was very pleasant- no complaints. I highly recommend Napelton's Volkswagen. Also, I received courteous car wash. I received great service. Thank you all at Napelton's. Keep up the team work and great service. See you again soon.

Maurice Cornelius

Jun 10, 2016

The whole process, it was easy with a quick turnaround time. I was in and out with 35 minutes. Perfect!

Matthew

Jun 9, 2016

I liked that my loyalty as a VW customer was taken in to account. I didn't think I would get my payments down to where i wanted but the sales team helped me to reach my goal.

Miriam

Jun 1, 2016

Excellent customer service. They were able to help me and worked me in to get repairs done without prior appointment.

Stephanie

May 28, 2016

Estimate was very detailed, didn't have to wait to be seen, work was quick and feels well-done, comes with warranty! He was very friendly and professional. I felt respected, and wasn't pressured on recommendations. Great experience!

Christopher

May 26, 2016

Brad was awesome right from the start. Extremely courteous, personable, knowledgeable and I never felt overly pressured like so many sales guys do. He even went the extra mile and offered my daughter and I plates of their catered food. Really great experience all around from Brad. Thank you!

Sean

May 24, 2016

Brad never stopped smiling and the entire process went smoother than any other car buying experience I have had to date.

Mike Harper

May 22, 2016

Went twice to this dealer and it was absolutely a waste of time the first time I went saw the car I have been looking for, found a car sales man and began to talk about the car he started friendly at first and I had asked him if the price was negotiable and he had said lets see what we can do, we went through some numbers and he ended up not bringing the price down at all and I had a trade in and he told me if you want me to pay retail for your car why can't you pay what we are asking and even though I had never asked for retail on my car. He did not even know anything about the car he was selling and seemed to not care if he got a sale or did not. The next couple days past and I get a call from another sales man telling me he can get me in the car and work out a deal. I said ok so I head over and this guy was more friendly but when we got into numbers again he or his manager would not go down on the car at all. What a waste of time with all the car dealerships around why waste my time in final marked up priced cars when there are plenty of dealerships who will do anything possible to get you in a car.

John

May 18, 2016

Everyone was super friendly - great customer serviceI would recommend Napletons to all my friendsFive four three two one - that should be the minimum of 20 words

Carlos

May 17, 2016

Very knowledgeable and friendly. Had a great experience and will definitely purchase here again! Bradley Hoffman was an excellent Salesperson throughly the whole process as was Joseph.

Steve

May 4, 2016

I was greeted promptly and courteously upon my arrival by Doug. We went over what repairs needed to be made and when the car would be ready (which was the next day). When I arrived to pick up my car, it was ready and the repairs completed. The young lady at the counter (sorry I don't remember her name) was friendly and professional as well.

Amanda

May 2, 2016

My service rep was very friendly and the team went out of their way to make sure I had transportation after I dropped off my car. The turn around time was extremely fast and my car was in very nice, clean condition when I picked it up.

Vicki

Apr 26, 2016

They got me in and out very quickly and Victor the service technician keep me informed on the status of my vehicle

Claudia

Apr 6, 2016

Although the appointment I made online wasn't until 2:30pm, i had to drop my car off in the morning and received a call with diagnosis and estimates by around lunch time. That was unexpected and very pleasant! Doug, my service manager, made sure that I would get a loaner, so they can complete all e needed repairs without me having to return for a second time.

Sara

Apr 5, 2016

That Andrew, my service advisor, was detailed about what they were going to do to my car, and offered me discounts and found dead me a good deal on new tires for my CC.

Reza

Apr 3, 2016

A bunch of bluffs work there! Dragged me 30 miles for a CC and as soon as I reached - "sorry we couldn't find the key, we couldn't find that car in our inventory (even though the car showed in the inventory when checked in computer!), oh I think we send that to our Sanford dealership! Would you like to take a look at something similar to it?"

Barbara

Mar 30, 2016

Andrew was the best. He got VW to cover my AC repair since my car was only 5 months out of warranty. THANK YOU Andrew!!!

Claudia

Mar 25, 2016

Great Customer Service, our sales agent, Cesar, did a great job making sure we got a favorable deal. Everything was amazing.

Jason

Mar 24, 2016

Sales reps and managers worked with my wife and myself to get the deal to fit our budget. Very polite, no hassles...including finance manager.

Brianne

Mar 8, 2016

Comfortable waiting area, complimentary 10,000 mi service, shuttle availability (which I didn't use, but it is nice to have as an option if needed)

Jared

Mar 6, 2016

The knowledge of the car was awesome. The finacing manager and the process was great.. I really recomend those guys from VW... Everything was great... The best service ever...

Jenny

Mar 1, 2016

I work in the hospitality industry so customer service is huge for me. I have never wrote a negative review before but I was so bothered by the level of customer service I recieved from the service guy who was supposed to help me. I even ask him if he was having a bad day because it was so noticeable that he could care less about me(his customer) When it came time to pay, I let the girls at the counter(which were extremely nice) know about my experience... They apologized about my experience and said a manger would be in contact with me by the next day... Although I am still waiting (a week later) I have been to this location before along with other family members and haven't had a bad experience but this past time was unacceptable

Kathryn

Mar 1, 2016

Service rep kept me informed on repair progress. Also appreciated the courteous service at the parts dept. and he complimentary car wash.

Christine

Feb 24, 2016

I liked the fact that Andrew recognized me when I arrived. He immediately assessed my flat tire and assured me they were all on it to get me in and out of there.

Edward

Feb 24, 2016

Fast drop off and validation of repair work neededEfficient repair and cleaning, finished prior to promised timeShuttle extremely helpful to get to and from my office

Haley

Feb 24, 2016

I was able to get a car with the exact features I wanted (gps, Bluetooth, Sirius, backup camera, and most of all a car I feel safe in) and also in my FAVORITE color. It was a simple easy process and I got my dream car! Thank you!

Lisa

Feb 24, 2016

The waiting area is pleasant and relaxing, the cookies were really good, the wait time for service was not very long, and the people that work at Napleton are very nice and courteous. It was a great all-around experience.

Tim

Feb 24, 2016

I bought my car in over the summer because it wasn't cooling properly. Since I had the money to have it repaired I brought it back only to find that it was only low on freon. The previous service advisor said the compressor had to be replaced. It seems to be working fine now without a new compressor.

Diana

Feb 21, 2016

Sales consultant was all business, pleasant and did not waste time. VW dealership was clean and had lots of light. I am very happy with my purchase. Thanks.

Cara

Feb 16, 2016

Friendly and helpful staff that worked with my budget. Left with the best deal possible and a brand new, safe, reliable car.

Laurent Jean

Feb 10, 2016

The welcome,no game,fast paper work process(even on super bowl day!!! Sorry guys....actually no pressure no stress thank you so much great experience, Jacqueline and everybody else great team

Alexander

Feb 3, 2016

The staff was extremely friendly and very helpful. Roberto in parts was fantastic in helping my wife and I match the prices for the tires, and Raymond was very nice in assistant us with the coupon for our services. ,The staff was extremely friendly and very helpful. Roberto in parts was fantastic in helping my wife and I match the prices for the tires, and Raymond was very nice in assistant us with the coupon for our services. ,The staff was extremely friendly and very helpful. Roberto in parts was fantastic in helping my wife and I match the prices for the tires, and Raymond was very nice in assistant us with the coupon for our services.

Hans

Feb 3, 2016

Very friendly staff, knowledgeable and clean shop.We wish the team every success and good business.( Brigitte and Hans - the German)

Carlos

Jan 30, 2016

Everything. Both Brad and Keyla did a great job selling the 2016 GTI. Everyone involved in my purchase made sure I left with my new car. They definitely exceeded my expectations.

Stacy

Jan 27, 2016

Everyone was willing to work with my price range and help me come to a solution with what I could afford and a car that I absolutely love!

John

Jan 22, 2016

Friendly and apologized for our long wait to give our key after we parked our car in service lane for scheduled appointment.

Chelimer

Jan 21, 2016

I didn't have to wait for my car to be serviced. You can tell that the staff know what they're doing and really cares about their customers

Linda

Jan 16, 2016

Everything!My service rep, Andrew was stellar. He did what he said he was going to do, on time and with knowledge and skill. When I returned to get my vehicle, another service rep was also quite helpful as well as the lady who checked me out for payment. Total customer service, all the way around!

Thersea

Jan 16, 2016

The courtesy of all the employees particularly Jared Horent who listened attentively to my concerns and actively delineated further problems with my navigation/entertainment system. He even thanked me for going on the test drive! Taking us to a nearby theatre and picking us up was another plus. And the car was washed!

Jalicia

Jan 15, 2016

Andrew was thorough in his vehicle inspection while I was still outside so I could see him performing every action. He was very kind! The waiting area is very clean and open; there is coffee, water, snacks, magazines, and computers to use if you need!

Kartik

Jan 4, 2016

The awesome part was the salesman Alex.He took care of everything for me.I never expected that as I was new in the country with no proper credit but it was Alex and VW that took card of things.If I had to give the rating it would be 10 out 10 for Alex as salesman and 8 out of 10 for Napleton for the service.Thanks once again

Ann-Marie

Dec 16, 2015

I really appreciated how everything was taken care of -- I have tire coverage and I thought for sure that there would be a hassle or loop hole and that was not the case. The gentleman that helped me made it easy. Also very happy that there was shuttle service.

Patricia

Dec 15, 2015

The friendliness of the staff and how much they cared about getting my car in perfect condition, as well as how quickly everything was performed.

Katlyn

Dec 10, 2015

The customer service! Absolutely amazing customer service to the point where I feel I will never leave the Napleton family. Timely repairs and up front and honest employees - absolute treasure to work with.

Car Hobbyist

Dec 7, 2015

Took 4 hours to make a delivery that was already negotiated. Made several mistakes on the lease. Took almost 4 WEEKS to pay for my trade in!!!!! Overcharged in several areas, as well.

Sheila

Dec 4, 2015

Ease of making an appointment courteous and efficiency of booking in car by service adviser Andrew Tokarski who explained the estimated bill would be,called explaining what was found on inspection. Shuttle service very useful service, courteous driver. Car exterior clean including wheels!

Charlie

Nov 28, 2015

The entire process was smooth and painless. Diego was an awesome Salesperson who helped me in purchasing my 2005 Volkswagen Jetta! I will always refer my friends and Family to this dealership. It was a nice family like environment and I look forward to going back when its time to get my car serviced.

Rolando

Nov 12, 2015

It was able to drop my car for service in a few minutes, they gave me a ride to my office and picked me up promptly. It was a very good experience

Denise

Nov 8, 2015

Friendly customer service. Andrew did great letting me know what was taking place. Noreis and Brirrany at check out were very nice. Also, David who drove me to work and pickup my vehicle.

Jennifer

Nov 8, 2015

My experience was unlike any other VW dealership experience. This service department gave me the option to wait or take a shuttle service. When they knew I was waiting for my vehicle they were able to provide a timely service and not have me waiting all day.

Hector

Oct 29, 2015

I really appreciated the fact that when I was waiting I received a car fax about my car. It gave me great insite. I also liked how I received a quote on my car. Gave me something to think about as far as a new car.

Keyla

Oct 22, 2015

Everyone was knowledgeable and courteous. The comfortable lounge, free (good!) coffee and cookies are a definite plus. Also, conveniently located just off the 408.

Amy

Oct 3, 2015

I liked that the customer service girl (Julie) made me feel very welcomed and valued. Anthony was a bit rough around the edges but overall he tried to help as well. The issue is still not resolved with the backseat seatbelt as they claim this is just how it's made. So in that respect I am not 100% satisfied

Peter

Sep 27, 2015

I knew the car we wanted, VW Jetta Sport, White. I dealt with a number of members from the sales team and staff, which was a bit challenging. But I was extremely impressed and pleased with my interaction, customer support, and follow up from Carlos and Johan Le.They addressed concerned that came up, and personally ensured our satisfaction. Thank you so much!

Cortney

Sep 10, 2015

I went to Napleton in search of finding a new car to lease. Alex was amazing to work with. I left completely happy with no complaints whatsoever. I couldn't have had a better experience with them. If you are looking for a painless car buying experience, this is your place!!! ;) I have had my car now for almost 3 weeks and Alex has still gone above and beyond to help me out with some things.

John

Sep 10, 2015

the advisor was great, he did not try to up sell, and was stright forward, which I liked, great job!

Carol W.

Sep 8, 2015

I had an amazing experience at this dealership! I never felt pressured at any time. The sales staff were extremely pleasant patient and very courteous. The manager Patrick Butler came over and made sure that I was getting the best money for my trade and a fantastic price for my new car!! This is the first time in 30 years that I have truly enjoyed purchasing a car. I would recommend this dealership to all of my family and friends! Carol W.

Emily

Sep 5, 2015

Everything was great. I received friendly help and the problem with my car was diagnosed quickly. Being provided with the curtesy car for 24 hours was so helpful and convenient. I was so happy with the service.

Don

Aug 31, 2015

Staff exceeded my expectations in making this long-distance deal happen. I was even picked up at the airport by the salesperson, Robert Michael.,Staff exceeded my expectations in making this long-distance deal happen. I was even picked up at the airport by the salesperson, Robert Michael.

Mitchell Garcia

Aug 28, 2015

I really do not know where to start. If you have good credit and it is obvious that they can get you in a car I can guarantee that they will go above and beyond to get you in that car. Now if you are somebody like me and my wife that have a challenging credit (as they call it) then this will not be a pleasant or quick process for you. On the day of Aug 24,2015 me and my wife dropped by to see what options we had towards getting a car, at first they were very friendly and courteous and more than happy to help. Ever since the get go I explained the situation we do not have good credit we want to see what our options are towards getting a car. So I met with sales rep and he started to say we will do everything in our power to get you into a new vehicle. They took us on a test drive, met the sales manager and after that we started the process of the paperwork, after a while since it was around 9:00pm they stated hey we have to proceed with this tomorrow since we cannot get in touch with your lease company or our financial institutions. So a commitment was made that he will get in touch with both around 10:00am and definitely give us a call back on the status. Now is when everything went downhill. Aug 25, 2015 (day of my birthday) after I got out of work at 6:00pm I realized there was no missed call or voicemail which he stated would leave if I do not answer. So I call around 6:30pm to get an update on the status, and when the receptionist answered I asked specifically for that sales rep, the receptionist stated that he was busy with a customer and she will tell him to call me back as soon as he finished. Waited for a while and received no call what so ever, so my wife emailed the representative around 8:30pm 30 min before they close. Aug 26, 2015, so around 10am my wife reached out to the website to speak to one of the managers since no one was contacting or responding to us. After that my wife was contacted by one of the managers which stated, Im sorry we havent contacted you, its just that your credit is challenging and Im not able to get a deal with our people. So after my wife was off the phone with the manager (which was the same sales manager we met the very first time) she received a call from one of the financial managers which stated that he just received the application and I apologize for everything I will be taking ownership of everything from now on. So instructions given by this financial manager was for me to fill out paperwork online and as soon as he receives it because he receives it directly he will start the process and give my wife a call. That same day during my break at work I did receive a phone call of which it was not the financial manager but another sales rep saying based off the info provided we could work something out, did advise him of situation going on with the others and then he apologized and said dont worry Ill work on everything and give you a call back after you get off from work at 6:00pm. Aug 27, 2015, so as you imagine no call was received advising about the status of the application. Around 10:00am I decided to call and ask for the financial manager, receptionist stated sorry he is unavailable right now I could leave him a message. I declined leaving a message and stated could I call at a later time, receptionist stated he might still be busy but I could leave message declined and just stated I will call later. Called a few minutes later and this time I was asking for the sales rep that processed my application and said would call when I got out, receptionist stated that he is not in right now he comes in at 12:00pm. After that I received an email from one of the general manager that if I needed anything to give him a call because my business is extremely important to him but more important is my satisfaction... would state rest but not enough characters, but long story short after 3 days finally was answered that a mailed letter would be sent. no options were presented.

Abraham

Aug 27, 2015

I really enjoyed the experience as a whole. That is, i liked the friendly, courteous and efficient service provided by your fine employees. This combined with the harmonious atmosphere that is felt through out the premises makes the experience really worth while.

Charles

Aug 24, 2015

everything from start to finish was enlightening. I was taken in quickly and the work required was expedited to the fullest.

Phillip

Aug 19, 2015

It was honest and straightforward about what could be done with my trade in, and the lease on my car.

Kyle

Aug 17, 2015

Ramani stayed with us until the car was finished, and made sure everything was done properly. Very nice guy, well mannered and professional.

Unhappy

Aug 10, 2015

The sales person was very nice and helpful. When It came down to numbers they brought out a manager. Very rude to us. Will never go back here!!!

Malinda

Jul 31, 2015

Looked me in the eye when speaking. Offered my 16 year old son a handshake, teaching and reinforcing the graciousness of professional interaction.

Cheryl

Jul 27, 2015

Towed in for parts and repair. Andrew kept me up to date all thru the process. He has been an excellent service advisor. Highly recommend.

Katana

Jul 24, 2015

Joseph in services was amazing. He made me feel comfortable and explained everything in detail for me. He was respectful and very down to earth.

Richard

Jul 24, 2015

Ramany in the service department is amazing. He is thorough, stays in touch throughout the process. He is a true asset to your company.

Flavia

Jul 22, 2015

The fact that I did not have to look at the sales person walk to a different table to talk to the financial person made a difference.

Juan

Jul 6, 2015

The only complain that I have, I bring the car at 8 am to service (oil, filter changing and install rear driver side windows and the tell me to pick up at 12 at the same time to pickup call me to tell me to pickup at 4:30 to 5 and I need the car at 12.

Hadi

Jul 1, 2015

The courtesy and superb customer service provided by the service representative as well taking care of my transportation from and to the facility as my car was serviced.

Ramon

Jul 1, 2015

The service adviser Romany was professional throughout the entire process. Romany called me to give me status updates on the vehicles progress and handled the third party warranty matter with patience and professionalism despite the third party warranty department failure to timely deliver on certain terms until he was able to get those matters resolved.In the end Napleton Volkswagon was able to get paid for services rendered and I was able to drive away with my vehicle as good as new.

Deb & Ry V.

Jun 24, 2015

My husband and I have been in the market for a 2nd vehicle for several months. We received an advertisement for Napleton's VW to win a prize if our numbers matched, so we went in. Not only did we win a prize, but we found the most beautiful Nissan Maxima with the help of Matthew Earle. It was 8:30pm and Matt let us take it out for a test drive and stayed until we came to a price we could work with. He and Yohan Lee were so happy and eager to work with us, that with 24 hours of test driving the Maxima, we were driving off the lot with a great interest rate and extended warranty package at an extremely affordable monthly payment. Matt and Yohan knew we really wanted this car and went above and beyond to get us in it. I will refer anyone to Matt if they are looking for a new/used vehicle. There's a huge selection to choose from. Thanks guys, we LOVE our Maxima!!!

Debra

Jun 24, 2015

Great Sales and Customer Service Team. Matt got us in the car we wanted and Yohan got us an awesome interest rate with extended warranty package and affordable monthly payment.

Marie

Jun 24, 2015

Andrew goes out of his way to make sure our "family of Bugs" is taken care of quickly and well. He's efficient, pleasant and knows how to create a great service experience. I drive 45 minutes there rather than 20 minutes to the VW dealership that's closer because I appreciate the service experience at Napleton that Andrew and Joe have provided. Well done!!!

Daniel

Jun 23, 2015

Joe was great. To date, the best rep I've dealt with. I will request him every time because of his devotion to the customer and their needs. Thank you so much!

Robert

Jun 13, 2015

The service was excellent. Advisor met me at my car, write up was fast, wait time was shorter than I expected check out was fast and friendly. Napleton VW of Orlando has offers the best service for a Volkswagen in all of central Florida.

Megan S

Apr 27, 2015

We had a good experience at this dealership. Joseph Birge was our salesman. Very educated, considerate, honest, and pleasant to work with! Would definetley recommend this dealership to others.

KevinGTI

Apr 13, 2015

They were very kind with me and very flexible. They answered all my questions and helped me out through the whole process. Joseph was very calm and understanding and was not an uptight, pushy salesman. Definitely will recommend this dealership to a friend.

Angel "Billy" Payes

Mar 14, 2015

I have never had such a pleasant vehicle purchasing experience. Alex Lorie did an outstanding job of finding the car I wanted at my price need. The Finance Mgr. deserves also credit for his part in making everything come together by covering the financial portion of my purchase, who also made it a smooth process. No one pressured me at all and everyone was friendly, honest and upfront. Specially when my trade had seen better days and it was pretty much done. Alex due to your un parallel cooperation in resolving my need of a new car not only did you solved my transportation needs but most likely saved my lively hood as well due to lack of transportation at this time if you would have not make this come thru! It was worth every mile of the 94 miles I traveled each way today from Spring Hill, Florida. I am morally obligated to you and the entire Dealership all the way to my future service needs due to your un parallel assistance and cooperation on this matter. I will definitely be honored an obligated to refer You and the Dealership to everyone I come in contact with. Alex, again thank you for making it happen, may God bless you and the entire team. Keep the good work! Sincerely, Angel L. Payes

lmy23

Jan 21, 2015

Purchased a certified '12 Passat, which promptly caught on fire in my front yard before I made the first payment. I read a lot on ignition coil failures and subsequent engine fires. Which is fine, because that's under warranty and I have insurance. I called the dealership to see if anything could be done. They said they wouldn't touch it. Which is also just fine, except instead of pointing me to the correct phone number as I have done many times in my years in customer service, they gave me a long, multiple-phone-call, sarcastic and annoyed run around, and proceeded to say that I should call the police if I wanted anything else from them. Hi, I just needed the impossible-to-google Customer Care number. They were completely confused as to why a customer might call them three weeks after their sale of a defective vehicle. Comical. Had I purchased from Ford (as I have in the past), I am quite positive they wouldn't treat me like that, because they seem to have much better customer care training! I bought a perfect car from here and never spoke to them again (as I now wish I had), I would be much happier.

Emeric

Oct 14, 2014

I made appointment,drove from Fort Myers to see an advertised 2012 Jeep Liberty.Called them from the rest area before Orlando and told them that I will be there about 40 minutes. I had with me my Wife and a 7 month old Baby. When I arrived the sales lady greeted me and I was told that they are working on paperwork because they sold the car 40 minutes ago to someone else. I was speechless and just turned and left .The sales persons name was Lupita!

RAC3

Aug 30, 2014

I have never had such a pleasant vehicle purchasing experience. Tom Perry did an outstanding job of finding the car I wanted at a fair price. Chi Chan also deserves kudos for his part in making everything come together. Johan covered the financial portion of my purchase and made it a smooth process. No one pressured me and everyone was friendly. I will definitely continue to do business with them.

vgarbiras

Aug 23, 2014

Brought my vehicle in today for my 30 day inspection and Xzilon application. When I first arrived I was greeted immediately by Felicia Stover who was super nice and friendly. She directed me to the inside area and let me know someone would be right with me. I was helped immediately by Andrew Tokarski who was also super nice and friendly. He called me to let me know my vehicle was ready and also set up a window tinting appointment for me at my home. When I arrived he walked me to the check out area, explained what was done to my vehicle and thanked me for coming in. Overall I was very pleased with the service I received and will continue to bring my vehicle here in the future.

James

Aug 5, 2014

I was in 2 dealerships before going to Napleton and by far Napleton was much better, the salesman Alejandro Lorie greeted us the moment we walk in, gave him a quick brief on what we needed and he ran with it, I recommend this dealership and the salesman.

Samantha

Aug 4, 2014

I called this dealer and spoke with James, after he answered all my questions I made an appointment (that day). Apon arrival I was greeted and shown to James office. James went out of his way to meet my needs for buying a car, even went out into the rain to find just the right car for me. I wouldn't go anywhere else. Thank you James and Volkswagen for making it painless

Sharon

Aug 4, 2014

I recently moved to this area and needed to find a quality Volkswagen Dealer to continue service on my Jetta and I also wanted to purchase another vehicle. The sales team was fabulous. Listened to what I was looking for, were not pushy, directed me to cars that fit my interest and budget. I am now the proud owner of a Jetta and a Passat. Great Price and Great Customer Service. I am now part of a new Volkswagen family! Thanks guys!

PMR

Aug 3, 2014

My family has worked with this dealership twice. Each time, we have received great service and a great deal.

RandeZ

Jul 31, 2014

I was referred by a friend who had a great experience at this dealership. They didn't tell me to ask for anyone so I was greeted promtly and professionaly by James Oldham. What a wonderful experience from start to finish. I can not say enough good things about the dealership and my salesman James Oldham.

dlwaters7

Jul 30, 2014

the whole sales process was great from start to finish. James Oldham was amazin and would come back to buy cars from him and refer all my friends and family!

P.K.

Jul 26, 2014

Great service, really seemed to appreciate my business. Everyone I ran into said good morning like they knew me. Explained in detail what I needed without trying to sell me things I didn't need. It is refreshing to find a place that treats you with respect. I was here about a year ago and I can honestly say something has transpired because the difference is night and day.

ryans07vwgti

Nov 16, 2013

I had seen the car online a month or so earlier, i saw that they lowered the price, so i said lets make a deal, it was a used 07 vw gti, it looked in amolst mint condition inside and out, but i had only seen the car at night, the night before i bought it and the purchase night. The car runs great, no issues even though it had high mileage, several mechanics couldn't believe the shape the car was in and said it was very well taken care of, and must have been mainly highway miles, so i guess i got lucky there, plus the brakes were almost brand new, the only issue i had with the car, was that i realized the next day, in the daylight, that the door panel fabric inserts and the headliner were both loose and coming off! well for some people they would return the car, but for me the car is worth it and i'll get it repaired soon... the staff was good! Thanx Johan Le!