Used Cars for Sale at Napleton's Volkswagen of Sanford in Orlando, FL

Sasha

Nov 9, 2016

The service was fast and easy. Great customer service. The facility was nice and clean. Experienced it very well definitely will recommend my friends.

Jorge

Nov 7, 2016

Michael explained well the service that I was going to get that day. The only thing I feel a little uncountable was they ask me to leave for the next day because they did not have the part available. So I left the car until next day and the part did not arrive. I pick up my car the the part no fix. It was under warranty. So they said they will call me when the part arrive.

Robert and Rebecca Sundquist

Nov 6, 2016

James Barker did a fantastic job assisting in the service of our vehicle. He is very thorough and detail oriented! We discussed the issues the vehicle had and he addressed them all. He had the vehicle checked over by his department. He exceeded our expectations with his detailed work ethic and friendly demeanor. Thank you James for all you did for us!

Cliff

Nov 4, 2016

Great experience with Atef at Napleton from 1st min in until we done he explained every single detail about the deal and the car as well always recommended

Mero

Nov 3, 2016

My Daughter just purchased a Jetta, From Abi our initial contact and Atef our salesman through Mark our finance man the service was excellent, These 3 guys went above and beyond for us and I would highly recommend Napleton Volkswagen

John

Nov 2, 2016

Friendliness, experience of the staff and speed of completing the service activity etc. The work was done quickly and all of our needs were addressed the first time.

Daryl

Oct 31, 2016

I was able to get right in and the wait was not that long. my advisor james barker was keeping me informed about the process that was taking place.

Desmond

Oct 31, 2016

Staff proved to be very helpful. They listened to my concerns and checked out the problem, assuring me that it would be corrected. They were efficient and courteous.

Jeff

Oct 31, 2016

Terry is a great service advisor, always very helpful. Always appreciate how helpful he is and listens to what is actually needed for the car.

Sarah

Oct 31, 2016

This was my first time at this location and I was in and out quickly! The staff was friendly, helpful, and knowledgeable.

Dorthy

Oct 27, 2016

Friendly, informative, excellent service. Would liked to have been given a loaner since my service assessment and repair took over 4 hours both days.

Linda

Oct 24, 2016

Was well informed of the length of time it would take to service my vehicle. The waiting room was comfortable and the check out process was fast.

Sue

Oct 24, 2016

Service Rep kept me up to date on the progress of my repairs and staff was very friendly and helpful.

a1gladiator

Oct 24, 2016

MY 81 YEAR OLD MOTHER PURCHASED ON 10/21/16, A NEW 2017 VW JETTA, SHE WAS UNHAPPY WITH IT, SO ON 10/24/16 THEY TAKEN BACK JETTA FOR A 2017 VW PASSAT, NO OTHER DEALERSHIP WOULD HAVE DONE THIS, ALL THE STAFF OUR PROFESSIONAL, RESPECTFUL AND COURTEOUS, THEY MADE MY MOTHER HAPPY! I WANT TO PUT A SHOUT OUT TO THE FOLLOWING EMPLOYEES,OSCAR CABRERA,DUANE BLISS, JOSH ORTIZ, MARK ALLEN, JANET JIMENEZ, PLEASE TRUST ME IF YOU ARE LOOKING FOR A NEW OR USED VW, PLEASE GO TO NAPLETON VW, I PROMISE YOU , YOU WILL NOT BE DISSAPOINTED!

Joshua

Oct 23, 2016

Oscar Cabrera was extremely helpful and got me in the car of my dreams, an awesome 2015 mustang fastback. he worked with my Fiance and I on the financing and had the car ready for me to take home that same night despite how late it had gotten. Alberto in financing was also extremely helpful and courteous, working tirelessly on the paperwork and still keeping a smile on his face into the late night. I can't say enough good things about these two great employees. They really worked hard to get me into a sweet new ride.

a1gladiator

Oct 21, 2016

EVERYONEat THIS DEALERSHIP SHOWED THE UTMOST RESPECT, PROFESSIONALISM, COURTESY, ESPECIALLY SALESMAN OSCAR CABRERA AND ALL OTHER SUPPORT STAFF, I WOULD HIGHLY RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A NEW VW! THERE JUST ARE NOT ENOUGH WORDS TO DESCRIBE THIS INCREDIBLE DEALERSHIP!!!ALEXANDER SALVAGGIO/ JOSEPHINE VALLONEDELTONA, FL

Beverly

Oct 16, 2016

Atef and San J were most helpful and cooperative. Well-informed and very friendly, a perfect complement for the beautiful facility where they work. Car had already been picked out and highlights agreed upon before we came to take delivery. Car was in perfect shape and Atef acquainted us with key features on the spot. Alberto in finance department matched Atef in friendliness, courtesy and expertise. All in all, this was the very best car buying experience I have had, and I have owned many, many cars. I would recommend that anyone considering one of the excellent Volkswagen products also consider this most excellent dealership.

Jon

Oct 15, 2016

The folks were friendly and helpful. They did not waste my time and got me in and out as quickly as possible. This was a good buying experience!

Cheryl

Oct 11, 2016

I liked the fact that I could get in the same day that I called. I came in for a quick oil change, but was up sold to a higher package.

Dominick

Oct 4, 2016

Terry, the service advisor was very courteous and professional and handled my service needs accordingly. keep up the good work.

Patricia

Oct 4, 2016

Courteous salesman and was informative, clean facilities, sufficient inventory. Most electronics were preset and others were explained in detail. I'm 100% satisfied with my experience and satisfied with my new vehicle.

Rashawn

Oct 4, 2016

The advisor was clear with what my expenses will be and explained why certain issues were occurring on my vehicle.

NV32812

Oct 3, 2016

Just purchased a used Mercedes R-Class from Napleton VW in Sanford. Oscar, Mark and Dwayne were great to deal with. Would highly recommend purchasing an automobile from this dealership. Friendly, knowledgeable and hard-working.

Tscott543

Oct 3, 2016

Oscar, Mark and Duane were fantastic to deal with. They treated us well and made the car buying experience very pleasant and recommend buying from them!

John

Sep 29, 2016

Very helpful always. Great customer attention. Sales and service staff are the best. I recommend everyone that is in the market for a car or needs service for their car take a close look at Napleton VW in Sanford.

Pamela

Sep 29, 2016

As soon as I pulled into the service area, James was there to greet me. He was very nice and helpful throughout my entire visit.

M257

Sep 29, 2016

Second time buying a car here. Great easy experience. Oscar Cabrera was extremely patient and very knowledgeable. The customer service was superb. I would recommend anyone buy a vehicle from this dealership. Make sure to ask for Oscar Cabrera.

Rossana

Sep 28, 2016

I needed my first service call for my 2016 Jetta. I was in at 7:30 am and out by 9 am. That's amazingly fast. My service writer was on point, give him kudos please.

Sumalee

Sep 28, 2016

Service was personal and swift. Everyone seemed eager to please and professional. Appreciate the waiting area with complimentary water and American Dad playing in the background!

Jessie

Sep 27, 2016

Oscar Cabrera made the car buying process not nearly as bad as I expected it to be . He was friendly and patient with us and we appreciated that .

Stevog

Sep 26, 2016

Kurt was a great !!!!Give him a call, he will work hard for you!!!He kept us in the loop the entire process, super communication and tremendous follow up!!!

Raymond

Sep 24, 2016

Terry Conklin was an AWESOME advisor. Listened to my needs and found solutions for me not excuses. He has a great attitude and while I was waiting at the dealership he checked on me and gave me progress reports. I also noticed his attitude was great with all of the customers that day.

Judith

Sep 22, 2016

Excellent customer service from Terry. He was very attentive and courteous. He took time to explain everything I needed to know to complete my service appointment with great satisfaction. Thank you.

Durbin

Sep 20, 2016

James Barker was very through and knowledge. Service was completed correctly and on time. My service even included a car wash.

Jerry Jernigan

Sep 16, 2016

My wife and I purchased a pre-owned Dodge Challenger from this dealership. Our salesperson, Kurt V., was the greatest. He guided us and helped us along the way in this whole process. If your planning on purchasing a car, go to Napleton's VW and see Mr. Kurt V.

RAYMOND WILKERSON

Sep 15, 2016

I have purchased four vehicles from Napleton VW of Sanford personally while as a family we have purchased a total of seven and have referred out 5 other people who purchased vehicles as well. Each experience was 5 star and each time we dealt with Colette Middelbrooks. She has got to be the BEST sales person in the business. I love the fact that she will do everything possible to get you into the car of your dreams and that if she can't she will be 100 percent honest as to why and suggest the best possible plan for you and your financial needs. I truly appreciate that honesty. I truly love my new VW Beetle R-line 2.0. It is awesome. The VW I had before this one I picked up on my lunch hour. That included paper work and signing. I am more than happy to promote the brand and the dealership and Colette. Volkswagen makes an awesome car and I have no problem giving my opinion the the media biased masses. When they finally get to the next red light, i'll be waiting for them. At least until the light turns green.SERVICE has always been exceptional no matter who the adviser has been.

918511

Sep 14, 2016

I've purchased and leased 2 cars from Colette. Never once was I misled or pressured. She will be up front and honest with you and get you the best deal without waisting your time !

Nicholas

Sep 13, 2016

I've been a customer for almost 20 years. The people like Paul the mechanic and Terry Conklin in Service keep me coming back. Honesty and value. Thank you.

1234

Sep 13, 2016

It's really good dealer to buy your car from them . They good sales and best customer service ever . I worked with Atef Basta he is very nice and direct person . Thanks NAPELTON VW.

Sarief

Sep 12, 2016

I have purchased 2 cars dealing with Atef and on each of those occasions have found his service to be exceptional through the whole process, i have no hesitation in recommending the sales team at Napleton VW

Greg

Sep 10, 2016

Great customer service. We were kept up to date all the way through our service and the facility was comfortable. We were given all the options and the staff took time to explain everything to us.

Randy

Sep 10, 2016

Friendly Service and Prompt very good knowledge of mechcanical issuses, explains things so you can understand what the problem may be and how they can fix it,

Diana

Sep 9, 2016

How easy they explained everything they would be doing. They even washed my car and vacuumed! Awesome service and people

Adam

Sep 9, 2016

I have had my new 2016 Golf R for 1 month and I absolutely love it! My wife and I were so impressed with the experience we had with Atef Basta and Napleton Volkswagen. In addition to being a no pressure experience, Atef was informative and upfront from the moment we walked in. It was a positive experience from beginning to end.

George

Sep 3, 2016

Mr. Barker was very helpful in getting my car fixed and informing me of my tire problems with alignment. He went out of hi s way to help me.

Robert

Sep 3, 2016

Warm friendly service... Professional repair...ride home and return....coffee and snacks were fresh and top notch... Ease of schedule ... Clean facilities really nice

Melanie

Aug 31, 2016

Terry handled my emergency problem and got me in and out quickly, missing minimall time from work which I greatly appreciate.

Silvina

Aug 31, 2016

Shawn O Connor went above and beyond to provide us with great service on both our vehicles. He was very professional and resolved all our issues.

BobE

Aug 30, 2016

In my opinion Sam Haddad should be removed from your team. I came to dealership with all the expectations of buying a car. Within the time of our dealing he did not respond to my phone calls, never came back with a counter offer for my trade. He was simple ignorant. He will probable blame me and say I was just another tire kicker. This is a lie. I am a person with good credit and the money to buy anything you have on your lot. My son and I thought we had an aggressive sales person in Sam Haddad, wow were we wrong. Simply terrible experience. I will never visit your dealership again. As of this date I have not purchased a car, but I have no interest in buying from Sam.

Eliezer

Aug 29, 2016

The whole process from beginning to end. Genuine friendly staff, relaxed environment... After some awful experiences from other bigger car dealers in Sanford VW was going to be our last stop and we hit the jackpot. I was already pre-approved for at a really low rate and they managed to find me a better rate. I was really upside down on my trade in and they still managed to get me a monthly payment way lower than I was willing to pay. So thankful.

Susan

Aug 29, 2016

Friendly and kept to timeframe and estimate The young men that work in service area are world class. The service team went out of their way in picking me up at my work to pick up my car

Mary

Aug 25, 2016

Friendly personalized service. Free coffee while waiting. Service Adviser James did a good job of keeping me informed of the progress of my service.

Adam

Aug 22, 2016

The service writers went out of their way to ensure everything was done correctly and per the letter of my maintenance plan.

Donald

Aug 18, 2016

Quick, helpful and to the point. Sales person (Danny) and finance guy (Alfredo - I think) were very professional.Why must I write 20 words?

Nicholas

Aug 18, 2016

I liked the helpfulness of the rep when I walked in the door for my service. Very nice and very helpful

Troy

Aug 17, 2016

Received service ASAP when I pulled up. Good knowledge Handled my extended warranty Took me to work and brought me home. Good experience

Hector

Aug 8, 2016

Everyone at Volkswagen of Sanford was polite. In addition, the service consultant who was taking care of me (Michael) did a great job explaining what needed to be done on my vehicle.

Gary

Aug 7, 2016

The waiting area is pleasant and clean. The staff is knowledgeable. The staff is professional. Staff explains service that was delivered.

Cam

Aug 4, 2016

The sale person and all staff are friendly and helpful. They were able to help me buy a new car and had everything done smoothly.

Kevin

Jul 31, 2016

First time here, friendly staff, attentive and solved the issues that another VW service centre was not able to. Happy to go back again.

Mediatrix

Jul 30, 2016

Oscar Cabrera who we do not know at all approach us and assisted us in our "just exploring" visit which ended up in trading my 2006 Golf to 2016 TSI Golf

James

Jul 29, 2016

Service rep was prompt and polite, came outside to greet me. He kept me informed of all steps including the wash after service. I asked specific questions involving VW Tdi (diesel) 'buyback or fix' and he answered them to my satisfaction.

Robert

Jul 29, 2016

Quick and good service for my 8th VW Beetle, 2nd from this dealer. I dislike the cold waiting room. Restoring the former outdoor area would be a big improvement.

Debbi

Jul 24, 2016

Mike was very helpful and friendly.. He answer all of my questions. I was very happy with the service I received.

Jim

Jul 23, 2016

It was an extremely easy process and I was constantly updated with calls/emails throughout the whole process. Atef Basta was the BEST! So helpful, very easy to talk to, and was able to answer all my questions and help me whenever I called him (which was a lot). I will definitely buy my next car from Napleton and will recommend others to do the same!

Jodi

Jul 21, 2016

My service advisor was excellent he is definatly a asset to your company and I will continue doing bussiness with him

Larisa

Jul 18, 2016

They explained everything nicely and orderly. They had internet and computer services which was a huge plus while I was waiting.

Lisa

Jul 18, 2016

Service Advisor was very knowledgeable and my vehicle was done on time and the cost was a little lower than estimated.

John

Jul 16, 2016

Terry does a great job in service. He always makes sure I am satisfied with the work that was done and in a timely manner.

Eric

Jul 14, 2016

Our salesman Josh was very courteous and pleasant to work with. My wife and I were very please. Our finance officer was also helpful and was able to answer the question that we had and also thorough with the paper work.

Jeff

Jul 13, 2016

Very friendly and competent. Did not try to sell me more services than I needed. Helped me with a fuse question , even replacing it without charge.

John

Jul 13, 2016

Our sales consultant Tom Thueson was a pleasure to work with from the moment we walked in. He was pleasant and knowledgeable and helpful throughout. He stayed with us waiting for the paperwork. The finance consultant, whose name I do not recall, was swift and very professional. I like the way the dealership presented the vehicle (a GTI) and the accessories chosen to complement it. The negotiation process was straightforward and quick .My wife and I have bought from Napleton's Sanford location in the past, and likely will do so in the future. Five stars all around.

Efren

Jul 10, 2016

Awesome service. Everyone was very nice and attentive. Large selection of new vehicles. I was in and out with my new car within a couple of hours.

Barbara

Jul 9, 2016

Their professionalism, friendliness, courtesy are unmatched. Our car was repaired as stated, and on time. No additional costs were added.

Jasmyne

Jul 8, 2016

Excellent costumer service clear and precise delivery of information about my car efficient updates on progress and prompt completion of service. Plus a roundtrip shuttle ride.

Jenna

Jul 7, 2016

Relaxed environment with friendly staff, the process was quick and easy and they had me out before the time I needed to go.

Alison

Jul 6, 2016

Terry, in the service dept, truly helped us out on the air bag issue with the car. We are so thankful he went above and beyond to get out fault spring covered. He is the reason we came back to VW for our new lease.

Not worth the Money

Jul 5, 2016

All repairs to car require $139 for 1 hour non garenteed work for a dygnostic regardless if you already know the issue/solution. Money driven and no customer service. Labor is the most expensive and not garenteed to be done with satfifaction. Won't get car serviced there anymore

Rodney

Jul 3, 2016

It was an average experience, nothing that stood out. I did like how they always check the car and inform you on car issues and how much it will cost. Service took too long just for check in, and thus makes the overall wait for basic oil change that much longer. Would go back again, but just some things they need to work on for better customer experience.

Timothy

Jul 1, 2016

Terry is a great customer service rep and was very helpful. When I am waiting for repairs, I don't have to wait long.

Sonya

Jun 29, 2016

My son and I were very pleased with our salesperson, Josh Ortiz. He was pleasant and he correctly described the pre-owned vehicle over the phone.

Amy

Jun 25, 2016

The staff are personable and knowledgable. The mechanics always give me accurate information on necessary repairs without trying to rip me off like other places have.

John

Jun 25, 2016

Check in very easy; prompt response immediately upon arrival; Told me how long the service should take; asked if I would be waiting or if I needed a shuttle. The Service Manager was excellent. Ready when I was told it would be.

Kylene

Jun 19, 2016

I didn't have to wait a long time for the servicing. He kept me updated while my car was being fixed. The environment was quiet and peaceful.

Maura

Jun 9, 2016

Joe was very helpful. He kept us constantly updated as we were in another state. He called and let us know every time they found something new, or had anything different going on. He went above and beyond to help us get my vehicle back on the road. Amazing service.

Leasing5

Jun 7, 2016

I went into Napleton's Volkswagen with a pre approved letter and after repeatedly telling Atef Basta I did not want him to run my credit to look for different loans, he verbally agreed. Well he lied! I should've known when he had me waiting for roughly 30-45 minutes he was doing the complete opposite. Not only did he run my credit and give my personal information to 5 different companies, even though he gave me his word he would abide by our agreement, but he wasn't even professional enough to return my call after multiple attempts to reach him. One time I called and the receptionist, Collette, said he was in a meeting with the GM and five minutes later I got call from Dewayne saying he had gone home. I of course ended up getting a loan with who I got my approval through but didn't find out I had been lied to or the security of my personal information had been compromised until I got denial letters in the mail from companies I'd never heard of. I will never do business with them again because one thing a company has is their word and theirs is shot to xxxx. Dishonest people you can't trust. I was also advised the gentleman's name was Sanjay who assisted me, but I know for sure the person I actually worked with was Atef Basta.

Linda

Jun 6, 2016

Friendly and knowledgeable staff allowed me my space and time to make sure I found the right car for me.

Oakley

Jun 4, 2016

This is the SECOND time Colette has helped me find a new VW. She knows her cars and provides EXCELLENT service and follow-up. I will go back when it's time for another new car.

Selina

Jun 2, 2016

Atef Basta was excellent, very knowledgeable, courteous and respectful of me and my son, didn't rush us into deciding what I wanted to do,after everything was signed,he took his time to explain all the features in my car before I took off,he's just a great person, we will definitely refer our family and friends to him. Stefan too,was just so polite,was extremely knowledgeable when I did the test drive.

Michaela

Jun 1, 2016

Salesman Raul was very professional, listened to what I wanted and made the sale in 30 minutes as he knew I was in a time crunch. I greatly appreciate that none of the personnel played any games and instead acted with class and deference. I will come back and tell my friends. In fact, my boyfriend will be coming there in the near future for a car as he too was very impressed with how I was treated.

Arthur

May 25, 2016

Profesional, knowledgeable, VW trained and authorized quality service. My parts were in stock, appointment was expedient, excellent communication and friendly helpful staff.

Michelle

May 22, 2016

Terry kept in communication with me during the process. He is Very friendly, and knowledgeable. This experience was hassle free. Thank you.

Greg

May 21, 2016

The moment I drove in , I was greeted by Terry who wrote up my car for in take. He is very professional, personable, and set up everything including my shuttle ride home. I've never had a dealership that I love as much as Napleton Sanford.

Crystal

May 18, 2016

Terry was great and very helpful as this is my first time at VW Napleton. I appreciate how thorough they checked my vehicle. A loaner was provided to me and I am thankful.

Regina

May 17, 2016

Everything! They did much more than I ever anticipated. The attendant was very kind and professional. My car feels as if it is new

Dustin

May 8, 2016

The salesman was knowledgeable, not pushy, and very helpful during the whole process. They also had a great selection of well priced used vehicles.

Toney

May 3, 2016

Quick service and friendly staff. Would definitely recommend to friends and family. I will be revisiting this service center for sure.

John

Apr 29, 2016

They are the best,no doubt! Their quality of service, customer service, buying process, quality of repairs, facility, is awesome!

Aaron

Apr 23, 2016

No pressure from my advisor. He did an excellent job of explaining things to me and keeping me updated about my car.

Veronica

Apr 16, 2016

Shawn in Service made my experience pleasant. Well mannered and professionnel Good customer service, thank you. Drivers were pleasant too.

MTMarrero62

Apr 11, 2016

Bought a used car vehicle 2015 Mazda6 in January 2016. There is a thick film buildup around the edges of the windshield coming from windshield fluid. It can be distracting at times. Car is still using same fluid I bought it with. Took the car to a Mazda service auto service center closer to me, serviceman said I need to take it back to where I got the vehicle from because it needs to be taken care of. Will continue to to call Napleton VW to speak with someone and schedule an appt to bring the car in. I hope they do the right thing. I have 2 children with great credit looking to buy a car. I will return to this site after my car is fixed and enter an update.

Daniel

Mar 28, 2016

The staff are always courteous and address me by name upon arrival. They advise me of any changes or issues that arise and recommend the correct actions that are required.

Jim

Mar 24, 2016

Matt was upbeat and positive. All my concerns were addressed and taken care of. The car was ready sooner then expected.

Adrienne

Mar 23, 2016

Everything was done without a problem. Extra requests were met, as well. They remembered me and asked about my dog who has been in with me in the past. Very personable and efficient.

John

Mar 15, 2016

Great service awesome staff highly recommended would use again and again and probably will buy my next car there. Plus awesome coffee

Diana

Mar 13, 2016

The service staff was considerate and very helpful, and on time! An overall wonderful experience. Highly recommend both the Service Dept and the Collision Dept.Thank you...

Alex

Mar 10, 2016

Great service, polite staff, brilliant experience! I would recommend 100%. Salesman Atef Basta was fantastic! Could not have had a better experience buying a new car here. Highly recommend. Huge thank you to Atef Basta.

Noal

Mar 6, 2016

This Dealership is by far the most thorough and courteous when explaining features and benefits of the vehicles they sell. They are honest people to conduct business with and whenever there is the slightest of problems they stand behind their word. Additionally, the service relationship after the sale does not fall short of their reputation. They are as true to the servicing of the vehicle as they are to the purchase. Straight talk from the time you are introduced to them right through to the service follow-ups.

Marilyn

Mar 5, 2016

Matt was very knowledgeable and walked me through the entire service. He even gave me a discount to make the service more affordable. I had a time commitment and he got my car out of the shop with time to spare.

Karen

Mar 2, 2016

Love your service guys. I have unfortunately got to know them quite well since buying my VW--which is why I do not have the same love for your sales guys. The excellent rating is for service only!

Lauren

Mar 1, 2016

The staff is always friendly and attentive. They go above and beyond to address my needs or concerns and make sure I am aware of any warranty or recall information.

Steven

Mar 1, 2016

A really great car-buying experience. After going to a few other dealerships and getting the runaround, being left waiting etc., this was a much more straight forward process. Atef Basta was very helpful and made the process really simple. Thank you very much Atef and everyone at Napleton Volkswagen!.

ST.SR

Mar 1, 2016

A really great car-buying experience. After going to a few other dealerships and getting the runaround, being left waiting etc., this was a much more straight forward process. Atef Basta was very helpful and made the process really simple. Thank you very much Atef and everyone at Napleton Volkswagen!.

Erika

Feb 25, 2016

The service was fast (well as fast as an oil change and tire rotation could be) and every staff member we interacted with was super friendly! The facility was clean, and we had an extra bonus of coffee and donuts available in the morning!

Erika

Feb 24, 2016

Excellent customer service.. I came for tires. Your prices were comparable to other stores. Plus I am happy that you checked for recalls, recommended the tires for my model of car, topped off the fluids, and washing the car was an extra perk.

Richard

Feb 24, 2016

My experience was the best from the time i but my new vw passat tsi 2015 and the time take the car for services rally good attention with the costumer tk .

Zili

Feb 24, 2016

They are so warm hearted to help me fix the problem, and tell everything to me about how to keep my car working well.

ladylove53

Feb 18, 2016

I an a person who would normally not take the time to write a review but because Atef Basta was so helpful I had to thank him for all of his hard work , Great job Atef but I still wish I would have got my Gift card that I was promise.....

bazza

Feb 16, 2016

One of my new tires from Napletons developed an annoying slow leak and I had to get it fixed in a hurry. Enter one Christian Cortez, the service manager, and he had my problematic tire repaired [ nail removed ] and plugged in 15 minutes. I have always found the service and friendly reception excellent and that on top of having purchased a VW Jetta from this dealership which has been a top vehicle.

James

Feb 6, 2016

The salesman, Vince, was very knowledgeable and helpful. He took extra time after the sale to show me how to use the iPhone sync and VW Car-net.

Lusant12

Feb 6, 2016

Vincent Rita is a super employee very friendly and very helpful I will give him 5 Stars Robert Aponte &Robert Tison also very friendly, general manager help to closed the sale

SWallace

Feb 5, 2016

I responded to an advertisement, called before I went out of my way and verified the price. Once I arrived they then informed me that it was an error. I was also informed that this was not the first time. Therefore, I have to wonder if this is regular practice to get people in the dealership. If I cannot believe their advertisement or their word, then they are not the kind of people I want to do business with in the future.

Mandy

Feb 3, 2016

We recently purchased a new car from Napleton VW but it almost didn't happen. Why, because when we saw some negative reviews we were very reluctant to go anywhere near the place. Against our better judgment we visited the dealership and were so glad we did! We cannot speak highly enough of the staff and in particular Atef is extremely professional, very personable and 100% customer focused. From the moment we entered, to the time we drove our new car out of the dealership we could have not been more impressed!!! Atef quickly gained our trust, he has a very warm character, very honest and is definitely not your typical car salesperson. In fact, he made the whole experience a real pleasure and one we wont forget. When the time comes around to purchase another Volkswagen, well be going nowhere else but to Napleton Volkswagen Again we just wanted to express our gratitude and thank Atef for everything.

Mitchell

Feb 3, 2016

The service rep. Was extremely attentive and made me feel he was really listening to me and my needs were important.

Mandy

Feb 3, 2016

We recently purchased a new car from Napleton VW but it almost didn't happen. Why, because when we saw some negative reviews we were very reluctant to go anywhere near the place.Against our better judgment we visited the dealership and were so glad we did! We cannot speak highly enough of the staff and in particular Atef is extremely professional, very personable and 100% customer focused. From the moment we entered, to the time we drove our new car out of the dealership we could have not been more impressed!!! Atef quickly gained our trust, he has a very warm character, very honest and is definitely not your typical car salesperson. In fact, he made the whole experience a real pleasure and one we wont forget. When the time comes around to purchase another Volkswagen, well be going nowhere else but to Napleton VolkswagenAgain we just wanted to express our gratitude and thank Atef for everything.

Anna

Jan 30, 2016

Joe O'Neill was very efficient and helpful. I did not have an appt and he was able to get me in and out as he promised under 20 min! Thank you for accommodating me and allowing me to get back to work!

Randall

Jan 28, 2016

Friendly, personable service. Personnel were solicitous of my time, kept me apprised of how much longer. Got me in and out quickly. Washed and vacuumed my car.

Len

Jan 23, 2016

Matt was very personable and help us out. We felt at home. The parts lady answered all our questions and gave us more info. Wish we got our car there but we will be getting our car there from now on.

Terry

Jan 22, 2016

It's an understatement for me to rate my satisfaction to 5 stars. My whole experience from initial to end was very positive. Atef Basta is very professional, friendly, helpful and understanding. The process to purchase the car there was very simple. Robert is also very friendly and helpful.

Terry

Jan 22, 2016

It's an understatement for me to rate my satisfaction to 5 stars. My whole experience from initial to end was very positive. Atef Basta is very professional, friendly, helpful and understanding. The process to purchase the car there was very simple. Robert is also very friendly and helpful.

Elizabeth

Jan 15, 2016

Terry let me know where there was a computer and even found a place for me to charge my phone. The oil change was really quick and they even updated my computer fast enough i didnt have to come in the next day.

Emilio

Jan 14, 2016

No pressure sales attitude, and the attention to detail for what criteria we were looking for. Out of the many car transactions I have made in my past this was by far the most pleasurable one.

Roei914

Jan 13, 2016

We went in to down grade our car so we can have a lower payment. We inquired about one car but it was missing key features and we were ready to leave. Atef worked diligently to find us a car that had the same features we were used to and in the payment range we wanted. We've purchased several cars before and hands down, Atef was the best we've ever dealt with. He was very personable and kind, and we will gladly work with him again in the future.

Alyssia

Jan 13, 2016

Atef was an Amazing Salesman who worked diligently on helping me find the perfect car. He was patient with me and I would reccomend him to anyone!!

roei914

Jan 13, 2016

We went in to down grade our car so we can have a lower payment. We inquired about one car but it was missing key features and we were ready to leave. Atef worked diligently to find us a car that had the same features we were used to and in the payment range we wanted. We've purchased several cars before and hands down, Atef was the best we've ever dealt with. He was very personable and kind, and we will gladly work with him again in the future.

Tae

Jan 12, 2016

I had a 10k maintenance service scheduled on a Saturday morning. Joe was quick to help and demonstrated a very professional behavior. The process of dropping off my car was quick, and everything I needed to know was conveyed in a concise manner. Everything was finished within an hour.

Eva_m

Jan 11, 2016

Working with Atef Basta is a real joy. He will be my salesman for life. He made the buying experience enjoyable and was extremely thorough in every step of the process.

Achley

Jan 10, 2016

Atef is the best of best at Napleton Volkswagen. He helps me from the beginning to the end to buy a new Jetta, 2016. He works for a customers 100% and have a good knowledge and passion for what he is doing. Thank you

achley44

Jan 10, 2016

Atef is the best of best at Napleton Volkswagen. He helps me from the beginning to the end to buy a new Jetta, 2016. He works for a customers 100% and have a good knowledge and passion for what he is doing. Thank you

Eva

Jan 10, 2016

Working with Atef Basta is a real joy. He will be my salesman for life. He made the buying experience enjoyable and was extremely thorough in every step of the process.

Laura

Jan 8, 2016

We had a great experience with Vincent Rita! He was very respectful and helpful, we told him what were looking for he he made every effort to accommodate our needs. I really appreciate his professionalism and service! He made the task of buying more enjoyable than I had planned on it being.We will definitely be returning here for any vehicles in the near future.

Desmond

Jan 5, 2016

Willingness to compromise in order to make the sale! Although the process was lengthy, the personnel were very attentive and helpful.

sarah17

Jan 4, 2016

Had a really great experience here. Atef was extremely helpful and knowledgeable. He walked me through the process of buying and told me what to expect for the financing side of things. And once I went to pick up the car he took the time necessary to make sure that I knew about all my new vehicle had to offer.

Cedric

Jan 2, 2016

Just picked up a vehicle and a friend told me about Napletons service department. I was hesitant at first bc I like to work on my own cars but I gave them a shot and am very pleased!!

Wendy

Jan 1, 2016

Even though they were heavily booked, they still fit me in...knowing I had an issue. While I was there, they also took care of two recall issues - saving me a future trip.

Mark

Dec 25, 2015

Matt in the service department was extremely helpful to me. I recently bought a used GTI which needed a water pump replacement due to a recall. Other dealers were clueless about the recall/service campaign and even asked me IF MY GTI WAS GAS OR DIESEL!! I went to Napleton's VW even passing another dealership after i was asked what motor my GTI had.

David

Dec 22, 2015

The service representative Terry was very helpful, friendly and seemed knowledgable. He provided with the help I needed and helped me find a problem that would have ruined my vacation plans if not addressed. Customer service is number one and Terry is great it.

Lainey

Dec 20, 2015

Atef was very helpful with the whole process and make my experience there a great one. He worked with me to find my best fit and I'm very happy with the car!

Livera01

Dec 20, 2015

The service Atef provided me during my visit was top notch and all of the salesmen there were very catering. Atef worked with me to find the perfect fit for me and the finance area worked to get me within the budget range I wanted. Although it was a long process Atef made sure to take his time to explain every part of it to me and also made sure I fully understood all the features my car offered. I am very satisfied with the service I received and I did not feel as though I was being pushed into something or rushed into making a decision. Great friendly environment!

Keith

Dec 19, 2015

Dealership is very presentable, Terry in service was great, super nice guy. Car was finished sooner than expected as well.

Karen

Dec 16, 2015

The service people are really the greatest. Friendly, totally on top of things. Christian especially deserves a medal, although I'm sure I'd be more than satisfied with the help anybody in there would provide. They all create a great atmosphere.

Melanie

Dec 13, 2015

My salesperson Colette was very knowledgable about my car and listened to every detail I was looking for in a new car. This is the 4th vehicle I have bought from this location and I have never had any problems with the sales team listening.

Karen

Dec 5, 2015

very helpful service rep who took care of things himself when problems arose with a small setting not fixed during service and a transportation unexpected glitch.

Clair

Nov 28, 2015

Saw Jetta online for good price, called dealership to verify both the price and the availability, was told whatever is online will be honored. I printed info and went to dealership and met the person I talked to on phone then met salesman Vincent. Vincent put paperwork in his pocket and we test drove car. When we returned, Vincent went into the "office" to show manager the paperwork. Vincent comes out of office with Joe, the floor manager, who says he thinks a mistake was made and did not think he could sale car at the price on paperwork-what am I looking to pay? Price on paperwork, of course. He goes back into the office a second time. Joe comes back with copy of paperwork from online with fine print highlighted stating if there is an error or omission, they are not responsible, the dealer will have to verify info. Explained to Joe that the fine print did not apply since I called and verified both price and availability with someone at the dealership before arriving. They then call to the office the original person I spoke with on the phone and proceed to yell at her about how to handle customers who call about a price check. Then Joe comes back a third time and says "We(meaning he and the manager on duty, Al) will not honor this price but I can make you the deal of a lifetime". I already had the deal of a lifetime on the paperwork he was holding(I guess) so why not just honor that one? I am very disappointed in a dealer who advertises they have been in business since 1931 but would not honor their own advertised price. By the way, the car is still online as of today listed at the price I had when I walked into the dealer a day ago.

Warren

Nov 26, 2015

i was met by matt even before i stop. collette was on the ball.robert aponte when out all the and got the best deal for me.these three leading the charge for napleton.

Glenda

Nov 24, 2015

Entire staff was friendly and helpful. The worst thing in my life has always been purchasing a vehicle but this experience wasgreat.

Mariana

Nov 12, 2015

Service advisor was very friendly. He helped me even though I arrived near closing time , without an appointment, as the result of an emergency.

Alexa

Nov 9, 2015

Pasta was my salesman and like always he greet me at the entrance and introduced me to Mr. Tony in Napleton in Sanford, such a gentleman, and very helpful. He is such a great person, charismatic and happy. I am glad they have him there for customer service.

James

Nov 9, 2015

Tony kept me up to date on my car issueHelped me get a pro rated price on my 2 year old battery, which was my 3rd in 4 years and figured out what was causing the problem.My car came back spotless inside and out

Diane

Nov 8, 2015

Tony was very helpful and courteous. I have been a customer for years. I have purchased 8 Volkswagens from this dealership. I have always had good service.

Michael

Nov 1, 2015

THERE WAS A PERSON THAT WAS THERE TO HELP ME AND HE WAS GLAD TO ANSWERE ALL OF MY QUESTIONS.

Joseph

Oct 28, 2015

Excellent maintenance service experience number 7 for my 2012 Passat. The service staff are always very supportive and consider time a customer value.

Mable

Oct 27, 2015

Everyone was very friendly and courteous. They were also knowledgeable on their vehicles. Dealership was very clean. All things combined to make a pleasant experience.

Ron

Oct 23, 2015

I appreciated Joe (service writer) being honest about what was necessary based on mileage/years of car. He tailored the "service work" to our needs.

Ray-Ray

Oct 20, 2015

COLETTE MIDDLEBROOKS!!! The best sales person on the planet in my humble opinion. I just purchased a 2015 Beetle R-line SEL in Bright White from Colette and Napleton VW of Sanford. I have purchased 5 VW's from her and here and have referred 6 people to her. She has always risen to the challenge and found solutions for my car needs as well as those of my friends. She was able to procure for me the car I wanted and deliver a very fair deal for my trade and a very fair price for my new purchase. Service has always been 5 stars as well and for those of you who have had a "bad" experience here I have to ask how? They have always been super kind and courteous and reasonable. I may not have always received what I thought I wanted but I have always received exactly what I needed and was reasonable. They have always listened to my concerns and investigated thoroughly any issues I have had with my VW's. Which have been very few. Sure the place is a little "run down" but I think of it as character. Fancy new buildings mean fancy new overhead. It is always spotless and clean. If they do not have the vehicle on the lot they will find it and deliver for you. All you have to do is ask... and be nice, nice always helps. Take the time to call Colette Middlebrooks at Napleton of Sanford, she will surprise you. Customer for life

Juan

Oct 18, 2015

The service was excellent and tony was great! The cashier was very nice and although she couldn't turn on the tv she gave it a good try. She was very nice and welcoming.

Jake

Oct 9, 2015

Jermaine Madison, the sales representative that helped me out, was very informative about the product I was interested in. He was very polite and made the car buying process an easy and smooth one.

Patricia

Oct 5, 2015

I was out of town on a business trip and needed this SUV serviced before driving it home. They were very nice and worked me in their schedule at a moments notice. The staff was very helpful and friendly.

Ashley

Oct 4, 2015

My experience purchasing my Toyota was very positive. Atef went out of his way to help us he ensured that it was delivered in excellent condition. I will highly recommend Napleton Volkswagen and specifically Atef to friends and family that are interested in purchasing a vehicle in the future.

Ahmed Mohamed

Oct 4, 2015

5 star to Atef Basta he's the sales consultant in Napleton's Volkswagen of sanford,he help me to find and buy my dream car in Napleton's I was very undecided before I met him,very nice person and fluent in dealing with the customes.I suggested Atef Basta to everyone who want to buy a car from Napleton's.

Donna

Oct 3, 2015

I stopped by - without an appointment.My battery had died and was charged by a great roadside service tech who advised me to bring the car in for service - soon. Rashad greeted me and checked out my Passat quickly.I picked it up later in the afternoon. Napleton had washed the car and he drove it to the door. EXCELLENT service.

Sally

Oct 3, 2015

Napleton Volkswagen was wonderful to deal with on every level. the sales and financing are excellent . the service from our sales Atef Basta surpassed all our expectations

Sola

Oct 3, 2015

Napleton Volkswagen was wonderful to deal with on every level. the sales and financing are excellent . the service from our sales Atef Basta surpassed all our expectations

John

Sep 30, 2015

Matt was there to help me with my car without an appointment on a Monday around 1:00 pm. On my way out around 11:00 am to start my Passat I found the car would not start, called AAA and they confirmed that the battery was dead. I called Napleton VW and spoke to Matt. He listened to everything I said regarding the car, and got me in to service right away. He also noticed as he met me in front of the Service Dept. that I had a front headlight out and added that to my service order. The VW battery was covered under the 2 year warranty, so I left a very happy customer with a bill of around $44.00.

Jerre

Sep 27, 2015

From the staff who first responded to my internet inquiry tothe finance manager who completed the sale I couldn't havebeen treated better. Even the coffee was good.

William

Sep 26, 2015

Walked in there just to look but between the knowledgeable sales staff (Atef) and one on one dealing with management (Kevin St. Louis) I ended up walking out with an new car!

davek

Sep 22, 2015

Even though the place was packed with customers looking for a new car we never felt as though we were not a top priority of Colette.

Gloria

Sep 18, 2015

Have a great entertainment waiting area.Your employees have a great out going and positive attitude.I've had a great experience everytime i go to tou guys

Brendan

Sep 12, 2015

No appointment was made but Matt in service said "come on down, we'll squeeze you in!" I was in and out car detailed and oil changed in less than an hour. Bravo!

David

Sep 12, 2015

Matt is very attentive, allowed me to use a loaner car so I could make a crucial business meeting 30 minutes later. Fantastic customer service.

KaziBaig

Sep 4, 2015

We are happy with the Nissan 2008 model car which we have just bought. Service from Atef Basta is really commendable! We really appreciate his effort to get our car with good finance.

Kimberly

Sep 3, 2015

completed my scheduled appointment timely and quickly. The staff was friendly and professional during my time at the service appointment.

Tonya

Aug 30, 2015

The staff were very friendly. I received a "mini-tour" by one employee of where restrooms were located and the complimentary coffee station. They checked on me once while in the waiting area. It was a very pleasant experience!

MaddieWin

Aug 28, 2015

Colette is absolutely amazing! She makes buying or leasing a car such a smooth and easy process! Every single time I go into this dealership I immediately ask to work with Colette! I can surely depend on her to get the job done!

MaddieWin

Aug 28, 2015

Colette is absolutely amazing! She makes buying or leasing a car such a smooth and easy process! Every single time I go into this dealership I immediately ask to work with Colette! I can surely depend on her to get the job done!

Eunice

Aug 27, 2015

The TEAM was great! But Thomas Thuerson was superb!! I was very nervous, but his easy personality and character eased my nerves. He was kind, considerate, courteous, and showed sincere concern for my wants and needs. Commendation rewards are good, but for a GEM like Thomas more should be provided of a monetary nature. He is an asset and precious to your establishment and should be treated as such. He was a huge part of my great experience, along with all the other team members of Napleton's staff in Sanford. Keep up the GREAT WORK!!!

Baccar

Aug 27, 2015

My wife and I bought inn older Vw Passat model . We were very pleased with the car. We had a great customer service experience. Atef Basta was the sales associated who handled everything. A very talented sales proffesionla who understood what our needs are and listened carfully . He is not the typical sales person that you know . He cares and he makes sure that you drive back home happy . We came all the way from Tampa and would do it again .

Sara

Aug 20, 2015

As a female in my twenties, I've had varying experiences at different dealerships and always felt like I needed to be extra guarded and wary of being overcharged or misled. At this location, I feel more and more comfortable and trusting of the staff and technicians with each visit - Tony and Daniel always take great care of me and my beloved Jetta. It's been such a relief to know I don't have to argue, or receive an enormous bill I know isn't accurate, or resign myself to bringing a male along with me for every visit. It's a very honest shop with great integrity. That can be so hard to find!

Adorts

Aug 18, 2015

Being a fan of the brand and being so happy with the friendly and professional service it was a no brainier coming back to Kurt at VW, it was time again to replace my car so I call Kurt, told him what I was looking at and in matters of hours I was at the dealership with my wife getting my 5th VW. The process was so smooth and so efficient that it makes my purchase a breeze. I will recommend this dealership and specially Kurt to all my friends and family. Again, if you are in look for a new car, maybe an used one, Kurt is the guy and Nappleton is the dealership

Darlene

Aug 17, 2015

Kurt was very helpful in helping me choosing the perfect car for my needs. He is friendly and very knowledgeable about my car' model. I felt very confident that I got a very good deal for the perfect car that I wanted. Thank you so much Kurt for being so patient with me. You make my car bying process simple and at ease.

Stimpy01

Aug 17, 2015

Vw Orlando totally messed us around so we called the Sanford dealer, Kurt took over and made the buying process awesome. Speak to Kurt for a totally professional experience.

weathers1200

Aug 17, 2015

Kurt Vaughn was the most knowledgeable and easy to deal with sales person I have ever done business with. I have bought two new cars from Napleton's Volkswagen in two years and the reason is the cars are excellent and the sales staff at this dealership make you want to come back. No pressure, they just answer your questions with honest information. They make the process fast, easy and make you feel like you are dealing with friends. We are dedicated repeat customers.

Kiril

Aug 16, 2015

I'd like to to thank Kurt for helping me in buying my first car in US! I'm a foreigner and I'm sure I was a difficult client. But Kurt was very kind, friendly, and very-very patient with me. Even when I was asking the same question several times in row.:) Kurt even found a guy (Bryan, thank you too!) who took me on his car from Orlando to Sandford in the day of the deal. Thank you Kurt! I was glad to deal with you and Napleton VW in Sanford!

Darlene

Aug 16, 2015

Kurt was very helpful in helping me in choosing the perfect car for my needs. He is friendly and very knowledgeable about my car' model. I felt very confident that I got a very good deal for the perfect car that I wanted. Thank you so much Kurt for being so patient with me. You make my car bying process simple and at ease.

MKVR32

Aug 16, 2015

After looking at a car that wasn't going to be what my wife and I wanted, we left and asked if they got a specific model in, to contact us. Well... Kurt Vaughn contacted me about 3.5 weeks later and said, we have one in, come up and take a drive. It was overall an excellent experience as far as purchasing a car goes. I would recommend Kurt to anyone looking for a VW. Definitely worth the drive from Southeast Orlando to Sanford. I'd drive it again in a heartbeat.Thank you again Kurt!

Kirill

Aug 15, 2015

I'd like to to thank Kurt for helping me in buying my first car in US!I'm a foreigner and I'm sure I was a difficult client. But Kurt was very kind, friendly, and very-very patient with me. Even when I was asking the same question several times in row.:)Kurt even found a guy (Bryan, thank you too!) who took me on his car from Orlando to Sandford in the day of the deal.Thank you Kurt! I was glad to deal with you and Napleton VW in Sanford!

Ronald

Aug 14, 2015

Shawn Wallace was very responsive to all of my questions and concerns at Napleton's VW of Sanford, above and beyond what I had expected.

Nicholas

Aug 13, 2015

Im confident that Paul will fix my car correctly and check for anything else that might need to be repaired and Ralph will help to make sure that Ive kept up with all recommended maintenance.

Happyrock31

Aug 13, 2015

Armed Basta was very understanting and nice, very good salesman, knowledgeable, friendly, and patient, I would defenetly recommend this dealership and salesman to other people, liking forward to going back in the future,

Candi F. The undecided

Aug 12, 2015

I haven't firmly made a decision yet but Atef spent plenty of time with me that I'm willing to write a review before I've even said yes to a new car. That's how great this dealership is! Well done Sir, well done!

Kristina

Aug 11, 2015

The people. Repairs were made in a timely manor and communication was kept open in regards to where they were in the process thanks to Mike and Reshawd in the office. Also, the actual work completed was high quality. The paint job and all the body work done was top notch in the collision center. The guys that worked on my car were true professionals and it showed. Well worth towing my car up to Sanford even though I live near the Orlando convention center.

Jim

Aug 11, 2015

From Jim Shelton and Virginia Shelton: We dealt with Atef Basta who did a fantastic job explaining the value of VWs. Atef allowed us to drive the cars we were most interested in owning. He was a professional, very knowledgeable, and trueful. Atef explained all aspects of the Tiguan that we purchased. I would most definitely wish to have Atef as my sales agent in any new VW transaction, and would recommended him to my friends. Regards, Jim and Virginia

Mini2013

Aug 10, 2015

We wanted to purchase a used Mini Cooper for my son to drive to college. We searched our local area of Jacksonville and couldn't find the right vehicle for the right price. We expanded the search via the internet and found the perfect car at Napleton's in Sanford. I contacted the dealership who connected me with Atef Basta, the best salesman I have had the pleasure to work with. Atef took care of everything for us, from doing a "real" test drive on the car to ensuring all maintenance and paperwork were completed prior to our arranged pick up time. We corresponded by email, phone and text throughout the four days prior to delivery, so I always felt confident that Atef had everything under control. The car was a surprise for my son. Atef arranged to not only put a sign on the car for my son, but also decorated it with balloons and a big bow so that when we arrived at the dealership for the first time, we were greeted by our new car all decked out and ready to roll. He went above and beyond to make this car buying experience exceptional. I recommend the professionalism of the dealership and of Atef Basta to anyone who is in the market for a car. Buying a car on the internet can be scary, but Atef made it a pleasure, which was a great surprise for us!

Ary

Aug 9, 2015

Kudos to Ralph!! This is the best service advisor I ever dealt with! He went way beyond the expected to make things happen even after a little hiccup on service... found a way to accommodate my needs timely too! Thank him so much!! The first contact when I got there, Christian, nice guy but did not believe and challenged my statement of price/reason for service right upfront, nothing against him, but kind of made me feel uncomfortable in front of other people there.

Susan

Aug 7, 2015

Matt is the best... very responsive... he made sure my issue was taken care of and got me on my way

7-11 Porsche

Aug 1, 2015

Atef Basta was the salesman that helped me buyout my lease. He listened as I worked through my decision making process and never pressured me. He allowed me to make my own choice of what to do. Also he and the other employees were friendly and i enjoyed my time there talking with them. Over all was a good experience.

C.B.Vic

Jul 29, 2015

I'm so impressed with friendliness, knowledge and customer service at Napleton Volkswagen of Sanford. Atef Basta did everything to make me happy and he give the deal that I can afford, Maurice the finance manger was terrific. He explained everything quickly and he followed up with me to make sure that I understand everything. My experience was perfect, if you looking for a Vehicle call ask for Atef Basta, you will not be disappointed with him or the dealership! Atef I'm coming back soon.

Matthew

Jul 27, 2015

I had to tell a salesman that I had dealt with in the past that I did not want to work with him again, I'm very glad I did because Kurt was excellent! Very positive attitude, I know I am difficult when it comes to purchasing a vehicle and he was on point! Never rolled his eyes or gave me any attitude like many many other salesmen have in The past.

Erica

Jul 24, 2015

I had the pleasure of walking into this VW dealership and Atef Basta, i find myself the Jetta of my dreams! He was so kind, down to earth and easy to work with. I didn't feel pressured--I felt confident in my decision and I owe it all to him! I drove off the lot in my brand new Jetta. Thanks a for all of your help l! Atef made my buying experience an absolute pleasure.

Doris

Jul 19, 2015

Friendly professional customer service representatives. What I liked most is they did not rush through my customer experience even when they were apparently busy. I left satisfied and believed they did all they could to help every customer they encountered in my presence.

Robert

Jul 19, 2015

Both times I have purchased a vehicle at this dealership it was actually an enjoyable experience. The Sales person was impeccable and the sales manager and business manager were very good to work with. We will purchase our next car here.

Larry

Jul 15, 2015

Friendly staff, very nice people to deal with great waiting room with free drinks and cookies. Very pleasurable service experience.

Blake

Jul 14, 2015

My service advisor Tony Ferrand was very funny. He was also very honest with me throughout the whole process the entire time.

Donald

Jul 14, 2015

I came to Patrick with a very unique situation with my current vehicle and he was able to work out a deal that I believed was impossible and that already didn't work at any other dealership. I am very thankful I had him as my salesman.

Ashli

Jul 7, 2015

Colette, my sales person was knowledgeable, friendly, and not pushy at all. She helped me find the exact car that I wanted and made the paperwork process quick and painless. She followed up with me a few days after purchase to make sure I was completely satisfied.

Alverto

Jul 3, 2015

They were really nice people, they treated us with respect and were able to solve our problem.Polite and did everything possible to make us feel comfortable.

Adam

Jun 28, 2015

I have bought dozens of cars over more than 40 years. My experience with Atef was the best. He listened to what I wanted, did his research and exceeded my expectations. My purchase actually took more than a couple of weeks during which time Atef kept in touch without being pushy or overbearing. I have referred people I know to be in the market knowing they will be in great hands. My experience with Robert, Business Manager was smooth and flawless and spoke well to the culture of this dealership.

Mimi

Jun 28, 2015

I felt very comfortable knowing that you all are willing to work with me to come up with the best option for me

Adam

Jun 27, 2015

I have bought dozens of cars over more than 40 years. My experience with Atef was the best. He listened to what I wanted, did his research and exceeded my expectations. My purchase actually took more than a couple of weeks during which time Atef kept in touch without being pushy or overbearing. I have referred people I know to be in the market knowing they will be in great hands.My experience with Robert, Business Manager was smooth and flawless and spoke well to the culture of this dealership.

UKgirlintheUSA

Jun 27, 2015

This is our second Jetta purchased from here. They stand behind their products and give great service. They replaced the air conditioner even though it was just out of the warranty. Our last Jetta gave us 12 years of service and almost 160,000 miles. I have owned two VW's in the UK before moving to the USA and I highly recommend them

fsurroca

Jun 25, 2015

Napleton's Volkswagen of Sanford, Florida - Service Center----------------------------------------------------------------------On June-15-15 I had my car towed to Napleton's Volkswagen of Sanford - Service Center.After it was serviced and when I was given the invoice, I noticed that the charges might need another look at. Two weeks later (Jun-24-15) I requested to talk to the Service Manager, Mr. Jay Dunbar (Napleton's Volkswagen of Sanford - Service Center) and explained to him what I thought it was wrong with the Invoice. He listened to me without interrupting and not only he was very courteous, but he understood my concern and resolved the matter to both of our satisfaction. When I left his office I felt very grateful and I said to myself: "This is why I've been a longtime Proud Member of the Volkswagen Family". Thanks, Jay!Francis

Ashli

Jun 24, 2015

Tony and the rest of the team could not have been more helpful or courteous. They went above and beyond to make sure my problem was taken care of.

Dolores

Jun 19, 2015

Great service on time, polite and knowledgeable..... Excellent customer service, I would go to that location even if it's far from me..

Robert

Jun 18, 2015

Pat was awesome! (Patrick Cimo)I couldn't be more happy with my purchase of the 2012 certified VW Beetle for my daughter.I expressed my concerns to Pat and he took it from their. Out of 4 other dealerships we visited that day Pat was the only person who actually put my daughter and her concerns first, made her happiness about the vehicle the focus instead of dad and his checkbook.Thank you Pat for making my daughters first car buying experience an outstanding one.Cheers,Robert Young

Stuart

Jun 17, 2015

I had to drop off the van after hours. I got a call the next morning and was able to get the work started right away. End bill came in less than the estimate.

Jonjons1968

Jun 16, 2015

I am now back for the same window issue, the part was ordered I waited an hour and half get into the car and the window is still broke. When it comes time to turn in my lease Volkswagen will likely not be my first choice. Will not be recommending this dealership for service

Shannonator

Jun 1, 2015

We really appreciate the great experience we had. We went in with the plan to only narrow our search to one model from three and left with a 2015 Passat TSI. We love it. And we attribute our great deal to our wonderful sales person Atef Basta.We highly recommend Napleton's Volkswagen of Sanford.

GK

Apr 29, 2015

I bought a new VW Touareg from Napleton's of Sanford, FL and had a great salesman - Atef Basta - very knowledgeable, very helpful. He is not your typical pushy 'car salesman' and I felt like I was in good hands.

xxxxx

Apr 28, 2015

I bought a Jetta TI from Aristocrat VW and drove it for 256,000 miles. I bought a pre owned 2012 Passat in December and just bought another 2012 Passat. Yes my driveway looks like a VW dealer! My Passats are fun to drive and have plenty of room inside (seem much bigger than my Jetta). Service has always been good. Alex in sales was easy to deal with and very knowledgeable about the products. He actually drives a VW.

degsX2

Apr 27, 2015

Not only do I already own with this dealership but I just bought another vehicle from them. The service department is amazing as well as the sales team. All in all a wonderful place to come buy a car. I recommend this place to anyone wanting to buy a VW. Super friendly and great service.

Bozkan

Apr 15, 2015

I purchased a certified Volkswagen Jetta from Napleton's Volkswagen of Sanford about 3 weeks ago and my sales consultant was Atef Basta. He really helped me while I was buying the vehicle in everyway, he answer all the questions with patience and he give all the information clearly before I bought the vehicle. Also after I bought the car, he is still taking care of me if there is amy issues. I highly recommend this dealership and as sales consultant Atef Basta.

BethlovesherVW

Apr 14, 2015

Ralph Ramoa, Service Advisor from the service department introduced himself to us while we were in the lobby of Napleton VW the day we purchased our car. Ralph showed us around the service area and showed us where to check in on our next visit for service. Ralph was very knowledgable of our VW Eos and let us know he was available for any future questions.Alexander Charters welcomed us to Napleton VW on Friday, April 10, 2015. We discussed our automotive needs including safety and price. Alex showed a few cars on the Napleton website to help us narrow down our options. Alex was extremely knowable of the VW Product and answered many questions. Alex was also extremely professional and friendly throughout the process. We will Definitely provide Alex & Napleton an "A" Rating!

BethlovesherVW

Apr 13, 2015

Ralph Ramoa, Service Advisor from the service department introduced himself to us while we were in the lobby of Napleton VW the day we purchased our car. Ralph showed us around the service area and showed us where to check in on our next visit for service. Ralph was very knowledgable of our VW Eos and let us know he was available for any future questions. Alexander Charters welcomed us to Napleton VW on Friday, April 10, 2015. We discussed our automotive needs including safety and price. Alex showed a few cars on the Napleton website to help us narrow down our options. Alex was extremely knowable of the VW Product and answered many questions. Alex was also extremely professional and friendly throughout the process. We will Definitely provide Alex & Napleton an "A" Rating!

kaishaivetteTCgirl

Apr 7, 2015

I found my Scion TC through a Google search that led me straight to Napleton's VW of Sanford. It was love at first sight and i wouldn't have drove off with it if it wasn't for Alexander Charters. Not only did he make my family who was with me feel right at home, he was very knowledgeable. He was very friendly and even called and checked up on me to make sure that i was enjoying my new ride. Thank you Alex, and thank you Napleton's VW. The service in general was great, even Georgio another employee worked to make this a memorable experience. I will definitely spread the word! :) -Kaisha Ivette

kaishaivetteTCgirl

Apr 7, 2015

I found my Scion TC through a Google search that led me straight to Napleton's VW of Sanford. It was love at first sight and i wouldn't have drove off with it if it wasn't for Alexander Charters. Not only did he make my family who was with me feel right at home, he was very knowledgeable. He was very friendly and even called and checked up on me to make sure that i was enjoying my new ride. Thank you Alex, and thank you Napleton's VW. The service in general was great, even Georgio another employee worked to make this a memorable experience. I will definitely spread the word! :)-Kaisha Ivette

NellySumnerd

Apr 5, 2015

After a long journey of trying to purchase a car, it was a great end with all the other trouble I went through with other dealerships. Ryan Mauck and Atef Basta were awesome through the whole process. I had a budget and they were so helpful rather than pushy and rude that I came across in other dealerships. I left with my dream car! My husband and I are so happy with it, and we can't wait to purchase our next vehicle with them! Thank you both so much for taking the time with me, and helping me find the perfect car, and helping me in every way! I love my VW so much!

kimbera333

Mar 25, 2015

Atef Basta was my fabulous sales consultant, who helped me get a great deal on my new VW Golf! He always remembers me when I come by the dealership, and I always leave feeling like a valued member of the Napleton family. Thank you Atef, for making such a big purchase in my life, such a great experience! Would definitely recommend having Atef on your side when you stop into Napleton VW of Sanford. Kimberly A.

John N

Mar 14, 2015

Atef Basta, my new car Sales Consultant is w/out a doubt the man you want to ask for in helping you or your family a safe & luxurious car/SUV,Atef helped me test drive a VW Passat, answered all my questions I wanted to know, and I was so impressed of his knowledge of Volkswagen.I eventually purchased a new 2014 Touareg Exec for my wife...and she loves it!Atef & his Sales Manager, Adam Hopper, are both first-class professionals.I am actually a new referral to this Napleton VW (Sanford) from my CPA-- who always talked me into switching from a Japanese to German car.

Alexa Galo

Mar 13, 2015

MY DEAR ATEF BASTA, ASK FOR HIM IF YOU ARE LOOKING FOR A NEW CAR AT THE NAPLETON, THE BEST SALES CONSULTANT, GREAT CUSTOMER SERVICE AND THE BEST FIRST TIME BUYERS EXPERIENCE I'VE HAD. I GOT A GREAT DEAL, ON A 2011, VOLKSWAGON, JETTA (STATIONWAGON)... GOOD PRICE AND HE WAS VERY FRIENDLY, KIND AND PATIENT WITH ME. Thank you Pasta! :)

lori

Mar 11, 2015

Awesome experience in every aspect. The salesman, Atef Basta was wonderful to work with. I found the perfect car at the right price I am very happy.

Kimberly

Mar 2, 2015

I found a 2010 Tahoe ltz on the enter net. I called about it and the sales person called me back promptly. I went in and meet with Atef Basta. He was a great salesman. He really went to work for me to get me what I wanted. Didn't question me at all on my demands. I'm not the easiest person to work with. He never showed any frustrations with me. I had a lot of demands that the boss wasn't able to work with. So I left. He still had the courtesy of texting me. To let me know it was a pleasure to meet us. Then we spoke and he went to his boss again to help get me my demands. After fighting hard for me. I got the suv I wanted and all my needs to be where I wanted to be. I want to thank Atef Basts for all of his hard work and dedication to his customers. I will recommend him to anyone. I also want to thank the rest of the staff that was patient with me. And they was a great bunch to deal with. Very nice and fast at processing the paper work. I really feel that this was the best experience I have ever had with a dealership. I have bought many new cars and never felt this comfortable before. Thank you Napletons Volkswagen of Sanford for the great experience... I will search with you on my next vehicle.

Jonjons1968

Feb 15, 2015

The locks and windows on my beetle malfunctioned leaving me with car windows down in the middle of a crazy work week Christian was great after looking a my car he found me a loaner and got me back on the road without any worries.. Thank you for the awesome service!

CloverWalk2015

Feb 13, 2015

I've purchased over 13 cars in my lifetime and this must have been the best experience that I've had... Mainly due to our sales person, Guillermo Nunez (Gio). He earned our trust and we would love to purchase our next vehicle from him. I will recommend all my friends and family to Gio for many years to come!I just wished that Gio could handle the finance side as well since I left the finance room feeling like I was rushed into signing the papers with NO explainations at all. Even when I would ask specific questions, all I got was a run around answer. I understand that it was close to end of business day but there was no need to take short cuts to destroy a customer's experience. I didn't feel like a customer at all let alone a valued customer.But besides that nightmare.....EVERYTHING else was PERFECT! Thanks in part to "Gio" and the excellent customer service and deep knowledge of the vehicle that he provided.

sportsfan

Feb 12, 2015

First of all... the negative reviews all involve calling the dealership... you can't negotiate cars over the phone. You can't expect to get something for nothing. Walked in and was immediately greeted by friendly staff, many of whom are military veterans. Another customer was having her vehicle serviced and raved about how wonderful they are in general and when compared to East Orlando VW and from what I saw so far, she was right. The staff are friendly. I purchased with East Orlando last year and they were not nearly as friendly or useful in the process. I hate the process of buying cars so much, I can't even describe how much I hate negotiating price and waiting forever to get into the finance office. It was, however, really quick and painless when comparing to most other dealerships. They have a cool coffee machine. Definitely recommend.

tlwhiteaker

Jan 27, 2015

My young son was trying to establish himself in the credit world & in need of a new truck. After having the truck for almost a month, he was told to bring it back. He was told the truck had to many miles for financing but they were more than happy to take another $1000 to add to the down payment already made. This would have been great information to have before he drove off the lot & had the vehicle for a month. I think this is very bad business! To say my son was heart broken & disappointed is an under statement. I would not recommend this dealership to anyone!

2014Passat

Jan 24, 2015

I took my vehicle in for re-call and 12 month maintenance. Very friendly service rep, named Matthew Shrivalle. Took, care of me and about the most pleasant service encounter with any of my vehicles I have ever experienced. Great Service and great customer care. Would highly recommend to anyone looking for a vehicle and service to go with it.

Steve S.

Jan 20, 2015

First car purchase in many years. My overall experience was great. My salesperson Atef Basta was very knowledgeable, professional and got me a great price. There was no pressure and the selection of cars was outstanding. I would definitely purchase another vehicle from Atef and this dealership.

suzymcdowell

Jan 14, 2015

I have purchased automobiles for many years. I must say the experience I had yesterday was the best yet! Ask for Alex Charters, he is awesome! Very accommodating and no pressure, Such a wonderful no stress experience!! My sister in law and family have purchased five automobiles from them and recommended them to me. You can't go wrong. I am a happy customer and will recommend them to everyone!!!

legalUdoit

Jan 7, 2015

My childhood friend, Nestor Mena is the reason I drove up from Miami, Florida to purchasemy 2014 cc. He made the purchase a true positive experience. I was contacted by his team and was helped throughout the process with the highest professionalism and service. I commend Kurt, Duane and the entire crew who mad my trade-in and purchase a truly awesome experience and a pleasure. The only event I missed and for which I will come back is the fishing in the pond adjacent to the dealership. I salute you, Nestor, Kurt Duane and the rest of the crew.

Jeff S.

Jan 5, 2015

We would like to take a moment and a few lines, to express our appreciation to Scott Stroud who is acting sales manager at Napleton's Volkswagen of Sanford over the holidays. I was looking to buy my wide (Maureen) a new 2015 VW Passat and had inquired at three other dealerships, I decided to as well call Napleton's VW. We knew the model (SE), color and options we desired, so it was finding the car and a fair price. I called and asked for the sales manager, they put my call to Scott Stroud. Scott was highly professional, very courteous and interested in not just the possible sale, but my wife's high weekly driving mileage. Scott took the time to calculate and explain the advantageous of my wife having the TDI over the gas TSI version to accommodate her driving cost and needs. Scott called us back with a price he could sell us the 2015 Passat and it better than two other prices quotes for the same car! Maureen loves the car and within one week had 926 miles on the car, we are very appreciative of Scott's advice in recommending the TDI Passat. Scott was highly professional form the first call, meeting us there, taking my wife for a good infinitive test drive, expediting his finance department, then a follow up call after three days to see if Maureen was enjoying the car and if she had any questions, very thoughtful and professional follow-through.We are very appreciative of Scott Stroud, Napleton Volkswagen with our experience, we'll be back.Maureen & Jeff StephensWinter Park, FL.

suzymcdowell

Jan 4, 2015

I have purchased automobiles for many years. I must say the experience I had yesterday was the best yet! Ask for Alex Charters, he is awesome! Very accommodating and no pressure, Such a wonderful no stress experience!! My sister in law and family have purchased five automobiles from them and recommended them to me. You can't go wrong. I am a happy customer and will recommend them to everyone and will be back to purchase another!

Very disapponted

Jan 4, 2015

This dealership was not honest with me. They agreed on a price over the phone. I was straight forward and clear that what we agreed upon was the limit. I was assured it would work. I drove 4 1/2 hours and found out they would not honor their word. They gave me all kinds of excuses. I stood firm. After leaving, my daughter went on cars.com to find out they lowered the price of the car. I called the manager and inquired about it. His name was Dewayne. He had the nerve to tell me he told me that. I questioned him on several issues and he fumbled for an answer. This is not the way to do business.

Camille

Jan 2, 2015

I'd been trying to buy a new car for a while and kept running into arrogant condescending salesmen. As soon as I met Angel, I knew he was different. He was smart, quick, funny and treated me with respect. No games. Within the hour I was the new owner of my dream car. Not a day goes by that I'm not thankful!

AmandaP

Dec 19, 2014

I was horrified the first time I walked into this dealership, after the conversion from Aristocrat. Anyone who bought a car from Aristocrat knew it as the BEST dealership - the best employees, service staff, etc. It was laid back, comfortable and had that family-owned feel. After being converted to Napleton, all of the wonderful sales and service staff left. It is truly a disappointment after working with Aristocrat to purchase THREE vehicles. I was so turned away by this dealership that I ended my lease 8 months early to get away from VW. The last time i serviced my vehicled, there was a female employee wearing a suit, SCREAMING and using profanity openly toward other employees, and directly in front of children who were in the service waiting area. Another employee shrugged it off as being "normal." What an unprofessional and unpleasant place. DO NOT use this dealership. They have gone from nice and welcoming to dirty vultures who will make you feel uncomfortable the minute you get out of your car.

jacquel.williams.5

Nov 25, 2014

The customer service was amazing. I felt like the representative was trying to get me a fair deal and actually cared about me. Usually dealers just want to sell you are but with chisara she wanted to get you car because it was the perfect match for me and my needs. I would recommend this dealer to everyone just because of her. She definitely needs a raise or something. All I can say is thank you to her. She really is a blessing.

W.Rosa

Nov 8, 2014

I called and explained my WHOLE situation. I did NOT want to drive from downtown Orlando to be told a deal could NOT be worked out. I went, and of course, the sale could NOT be done. Say EVERYTHING from the beginning. It's annoying to drive to a place and be embarrased by one trying to explain financial situations. I made an appointment, showed up one day late (my mistake), was told nothing could be done, then called twice after. Really?!

Not Happy

Oct 19, 2014

I contacted Napleton VW of Sanford to negotiate purchase of one of two Jetta's (sportwagen or sedan). At beginning of conversations I stressed that I was not interested in wasting their time or mine if we could not come to terms based upon the amount of money I was willing to spend for either of the two end of season vehicles I had selected and that I had not problem in keeping my current vehicle as there is nothing wrong with it aside from the fact that I am not as fond of it as a previously owned like vehicle. I would have been trading in my 2 year old vehicle that is in excellent condition. When all was said and done they insulted me by offering a vehicle that was a complete downgrade in features (a basic model) from the vehicle I own and was NOT one of the vehicles I initially contacted them about. I would not recommend or do business with this dealership. They obviously have an issue in listening to and respecting the customers directives/wishes.

jmvalerajr

Aug 28, 2014

Christian Cortez was AWESOME and the maintenance provided to my 2010 VW Tiguan was GREAT as well. I will continue to come here to service my car!

David Gray

Aug 20, 2014

I got a 2014 VW and gave the dealership 10 days to prep and clean the car. When I went in to pick up the car, it was not waxed or cleaned. Had the clean up people wax the car and they only waxed the roof,trunk and not the sides or anyplace on the car. The windows on the inside were full of dirt, you could see the sales sticker marks and was just dirty. The clean up crew are sub contractors to the dealership and just did not do the work to clean the car. **the car has been in to waxed 3 times and I do not know what kind of wax they put on the car but is not right.and when it rains, the wax comes off. They must use cheap liqued wax. The car was deliered to me with stone dings in the paint and had asked to have that fixed That was not done. Today they told me that was not going to happen or fix it, even that it was done before I picked up the car.. The car was given to me with the paper work and no one had time to show me anything about the car.. I had to go to Mark in Service and he took the time and showed me about the car, not the sales dept. Left messages to have managment to call me and that did not happpen. 6 messages.and 3 times to stop by to talk to Nestor who is very busy. Managment has been very busy this pass many 4 weeks that I have left the calls, The dealership needs an asstent person who can get new car problems taken care of..you do not have to wait for anything to get done in the sales department. The saled department has to remember that the referals and new sales come from Happy Customers The dealership is growing, but needs to take care of customers who buys a car. How can I tell any one to buy a car and no one care. Meeting today again with the sales dept, not the first time I have fix this,, so we will see if they will get my new car taken care of.

Lolwathero

Aug 15, 2014

It's hard to put into words how bad my experience was. I've dealt with Aristocrat Volkswagen many times, and they were always great. Unfortunately, it looks like the Napleton brand has ruined what Aristocrat spent years building. Long story short, I go in to apply for a vehicle, and I was told I would not find out until the next day if I was approved or not - OK, not a problem. I put some money down to hold the vehicle until I find out if I get approved or not. Well, about 14 days later I was told I was not approved. Not a big deal, I understand why I was not approved, but why did I have to call them every day for 14 days to be told no? Every time I called back, I was told ''hang on one second, I'll call you right back and let you know''. I never received that promised call back, not even once. Every other dealership I went to gave me a yes or no answer within a day. So moving on, I wanted a refund for my holding deposit. It took them over a month to cut me a refund check, and even worse, then sent it to my mothers address, in my mothers name, who had absolutely NOTHING to do with my loan. My mother was not on my application, my mother was not present during me filling out the application, and my mother did not give them the deposit. So not only did I have to suffer a month of excuses such as 'the person who signs checks isn't here today' or 'we mailed out the check, I'm not sure why it wasn't delivered yet', they finally mail it out with the wrong name and address, and now my mother has to deal with all this as well. I understand mistakes happen, but the way they play their childish games makes me never want to step foot in their dealership again. I wouldn't go back to Napleton even if they were giving out free cars.

macnorm

Aug 8, 2014

Service was outstanding and service personnel were very helpful. Car interior got extremely hot while parked & locked during a 99 degree day. I burnt my finger pushing the starting button then attempted to turn on the window washer with the near melted handle and it broke lose. They ordered the part and replaced it. Thank you.

Nmcwilliams

Aug 6, 2014

I have been coming to this dealership for 9 years. I keep coming back not only because of the brand, but because of the people and the excellent service. There was a recent change in ownership and to be honest, I was a bit nervous that I would not receive the same service that I had in the past. My new sales associate, Olawale (Wally) not only met, but exceeded my expectations. He was professional, knowledgeable, and personable. He made the car buying experience fun, which it should be. I told him what I was looking for and he delivered. I also had the opportunity to work with Chi Chan and Adam Hopper. Both were extremely professional and fun to deal with.Overall, the car buying experience was stress free and fun. I left the dealership feeling good about my purchase and would definitely recommend Wally, Adam, and Chi to my friends and family.

mvelazquez

Aug 4, 2014

Had a great experience he knew the car in and out made me feel comfortable and I didn't feel like I was being rushed or subjected to buying something I didn't like. I would definitely recommend this dealership to friends and family based on the hospitality, experience, and information that was presented to me.

vtec209

Jul 7, 2014

Had a vehicle breakdown on me in another city and needed to get a replacement vehicle immediately as it was the engine that failed. The replacement engine was going to cost more than the vehicle was worth. Billy Stewart took excellent care and time in getting me into a newer vehicle and at a payment I could afford. Mark Vogel in the service department took care of everything I needed himself with getting service completed on the vehicle. This dealership is a A+ company to deal with and would recommend them to anybody looking or needing a vehicle either new or used.

Kristenyoung

Jun 4, 2014

David was friendly and very helpful. Really felt he was for my best interest and doing all he could for my benefit. Felt taken care of.

jacksonb2k

May 31, 2014

My wife and I were assisted by David Navarro at Napleton's Sanford VW dealership. We initially went to the dealership to get an oil change for my wife's 2013 Passat, however decided to look at what inventory was available in hopes of replacing my aging Jeep. We were promptly greeted by David, yet his laid back approach was not overbearing such as what one would find at most dealerships. David was very pleasant and helpful throughout the entire experience. His down to earth nature made a stressful experience (purchasing a car) enjoyable. I would highly recommend David to anyone looking to purchase a new car. This dealership offers great vehicles at a very good value with friendly and professional staff.

santiago21

May 13, 2014

This dealer is the most poor that I have dealt worse than a buy here pay here. They will not negotiate a penny and just walk away with the words in your mouth. Billy you need to retire!

laurapellet

May 12, 2014

I had dealt with 2 other dealerships in the last couple months, and never purchased because I never felt comfortable . It was way different when my husband and I went to Napleton VW of Sanford. David Navarro was so nice and funny. He made this whole experience worth while. Never felt uncomfortable or intimidated in any way. Thanks David...it was truly a pleasure doing business with you !

KB internet customer

May 8, 2014

I contacted the dealership first through cars.com but did not receive a response to my inquiry. I then contacted them via telephone and a message was taken but I never received a call back. I am unsure of why they were not interested in my business.

Jonjons1968

May 1, 2014

My beetle service light is on once again, I have less than 7,000 miles. Volkswagen or Napleton will no be on my list when this lease is up. Guess I will take time off work once again to sit in the service department once again to fix something that should never have been an issue with such few miles

lscott942

Apr 25, 2014

I was looking for a new VW. I was lucky enough to stumble upon Napleton's VW, in Sanford,and most importantly David Navarro. David took his time and went over the very many different options available. He was extremely knowledgable and very patient. Not only did he help me find a car that I absolutely love; he was able to make, what could have been, a very stressful and difficult task, fun and educational. The entire team at Napleton's was amazing !!!

baronsboy

Apr 6, 2014

my experience with David it was a very exciting pleasurable. and I felt comfortable since our first phone call he treated me like i was part of the family. He was very professional and and took his time while explaining the vehicles features and showing me how everything worked, and he also helped me with the best financial option available. I would recommend everyone I know to Napleton's Volkswagen of San Ford and to David Navarro, thx for the excellent customer service and great quality vehicle that at your dealership.

UNKLEDUB

Apr 6, 2014

I bought a 2011 VW Golf from David. He is a great guy, honest and determined. He helped me like I was his best friend. I am completely satisfied with the service I received from David and Shawn. I had to drive OVER an hour to do business with David, but it was worth every second. I would recommend friend and family to David. Not your typical fast talking car salesperson. No BS and no patronizing. All around awesome experience.

mazdaman76

Mar 24, 2014

David Navarro was a pleasure to work with and I would recommend him to anyone looking to purchase a vehicle. I first met David several months ago when I test drove a Mini Cooper. While the car wasn't the right fit for me, David was very helpful and not pushy when I decided I wanted to keep looking. Several Months later I met David again to test drive a Mazda 3. I called ahead of the test drive and David had the car ready to go when I arrived, with a printed CarFax in hand. David does his research and is knowledgeable about the various used car models available in addition to the VW line. I loved the car and was ready to buy. This is usually the part of the buying process I dread, haggling over price and trade-in value. I had researched the car price before the test drive, and Napleton's asking price was already lower than the average retail price by over $1,000. I had expected to receive a low ball offer on my trade-in. To my surprise they offered me what I had hoped to get if I had sold the car on my own. I didn't have to haggle at all. I was getting the new car at a great price and receiving a fair value on my trade-in. This was the least stressful car I have purchased to date. David was friendly and professional, and makes the car buying process a smooth and easy experience. If you're in the market for a car, give David a call.

salysini

Mar 7, 2014

I entered the dealership a little nervous as a woman purchasing this car on my own and I had my 4 year old daughter with me. David greeted us both with a friendly smile and hello. He walked me through the process which was easy and surprisingly stress free. David is very knowledgeable about the product which he sells and very personable. He also was very patient. I was very happy that he was the sales person that greeted us when we walked in and walked me through the car buying experience. I left with the car I wanted and the price I needed. There was never any pressure and he helped me find what I needed and wanted. I hope that David is there when I purchase my next VW and I would highly recommend this dealership because of David and the experience I had buying the car through him. I will also be recommending David to anyone purchasing a car. He was excellent by far exceeding my expectations.

Gloria379

Feb 21, 2014

We found a 2013 Volkswagen TDI we were interested in. Once we started working with David Navarro, we found the buying process painless, unlike experiences with other dealers in the past. David was knowledgeable, helpful, resourceful and absolutely professional. He was mindful of our time constraints and had everything ready for us when we came in. We got to meet the staff we would be working with on future maintenance. They were all friendly and helpful. Overall I would say this was the best car buying experience we have had - thanks to David Navarro.

zoeywilliams

Feb 19, 2014

Great service ... made me feel at home .my grandson was with us he loved the cookies. Gary was wonderful with him ..they answered all my questions..

joclie

Feb 18, 2014

I HATE shopping for anything! I buy a car with the intentions of driving it till it dies, and mine did!I started the process on line. Goggled what features & price range and found THE car at Aristocrat VW. Primary details, hashed out over internet. Reviews from others re: Dave, made me feel a little less leery.When I HAD to go in ( basics such as see the car, drive the car) what a pleasant surprise! What a super guy!! I felt I was dealing with a friend who truly had my best interest at heart! NO high pressure, in fact no pressure at all.I'm hoping this car will make my 300,000 mile goal I've set for it. When it does,and needs replacing, I'll be tracking down Dave!

nadia2013

Feb 17, 2014

I did business with the body shop, Ron the body the body shop manager and his assistance were great, which made me interested to keep my business with Aristocrat VW. Then I met Collet she was great, she handled our requests very gracefully, she was very patient listing to my picky husband and even more patient with my little 4 years old. She took our cell number but never pushed me to buy, or made annoying calls asking about my decision like other annoying car sales do; she gave me time to think. Her manager was great too sat with us no tricks or words we cant understand; theyre all cut to the point, and didnt waste our time.I shared my pleasant experience on face book, twitter and with all of my co-workers. I even told the other car deals about that when they called me the next day to check if I still want their vehicle, they werent happy, lolPlease thank Collet on behalf of me and my familyRespectfullyNadia

Nburke

Feb 17, 2014

Angel, made my car buying experience very enjoyable. I can not say that I have ever had another car buying experience that compares to the ease, pleasantness and follow up detail I have enjoyed with Angel!

fieroguycb

Feb 16, 2014

I said in my review three years ago that I would be back to Aristocrat VW, and work with Colette again. We got that opportunity after an accident left us with a total loss on the Rabbit purchased at Aristocrat. Once again, Colette's no pressure and honest approach to helping us decide on the right car for us was wonderful. Not many dealerships around that you can walk into, sit down and have a conversation about what is right for you as buyer. Colette listened to us and helped us work thru the pros and cons and make a decision based on what WE wanted with no pressure what so ever. I highly recommend Colette and the whole Aristocrat team for your next car purchase. We love our new to us CC and we will be back when our truck dies.

jsu1339n

Feb 13, 2014

Gary Black was a great salesman. He helped my wife and work out a two car trade in and lease. He was very informative and knowledgable of all the vehicles. I would definitely recommend Gary and the VW dealership to all my friends and family.

Sandy1950

Feb 12, 2014

Great service, friendly and knowledgable. We appreciate Ernie's help! We were taken care of in a timely fashion and are very pleased with product and service.

JasonObispo

Feb 11, 2014

I had low expectations with getting out of a vehicle I was upside down on. I had come in looking to buy a used vehicle with 0 money down but quickly found that this was not going to be possible or I would end up in another vehicle that would be upside down. David Navarro was not pushy and understood the type of vehicle I was trying to get into. The Manage, Kenny, also tried his best to make the numbers work but in the end the banks still needed money down so they could roll my negative equity into the loan. Kenny and David then carefully educated me about leasing a vehicle and were not pushy. They were very patient and left no stone unturned to get me the deal that I wanted and that I was comfortable with. I left with a brand new lease and peace of mind.

MarcyRenee

Feb 10, 2014

I was in the market for a new vehicle. I had been working with multiple dealerships trying to narrow down the choices of vehicles so I encountered many different sales techniques. David at Aristocrat Volkswagen in Sanford was very professional and not pushy at all. He answered all my questions and helped me make in informative decision on a new car. I highly recommend this dealership, everyone there was nice, knowledgeable, and helpful. I got a great deal on a car that I love!

Churley1

Feb 7, 2014

Angel was very helpful, friendly, knowledgable, curtious, funny etc. Made the whole process a pleasant experience. I love my new car and will definitely reccomend your dealership to friends. My family is stocked already.

Emcska

Jan 27, 2014

Angel is amazing! He knows everything about every vehicle on the lot and his honesty and opening personality is very trusting. He has been helpful through my car search and patient!

Setaylor841

Jan 27, 2014

I enjoyed my experience with Aristocrat VW and a pleasure to work with Duane Bliss. This is my 4th VW car!! Thank you for your great service!

kbertine

Jan 23, 2014

The service was excellent! All of the staff greeted me with a welcoming smile as soon as I arrived, asking if I needed any help. The vehicle I wanted to look at was ready to go for a test drive upon arrival along with some freshly baked cookies (YUM!). The financial manager actually came in and sat down with the salesman, Dave, and I during the process rather than sitting in a back office (pointing fingers at staff and making over $100k/yr not doing much more on a personal, customer level). Throughout the process, the dealership was timely, professional and amicable. I highly recommend going to Aristocrat.

sunnyorlando

Jan 22, 2014

I contacted Aristocrat VW to attempt to correct a recent bad deal at two other local dealers, including one at another local VW dealer that was unable to retain me as a customer. I wasn't sure how this was going to work out... so we started looking at cars. First CPO, then new, then my trade. In a rather reasonable amount of time on Jan 2nd between Michele and Eddie put together a great deal for a new car, that that not only gained a new customer, but put the other dealer to shame.I felt so good about dealing with them and the deal they put together for me, that I asked about refinancing my other VW. Long story short, not only did a get a great refinancing on my new car, but I also ended up with a newer CPO Tiguan to replace my other older VW with a lower payment. Two new cars from Aristocrat and saved a bunch of money!Thank you Michele and Eddie.Jaime

GPDIDDY

Jan 16, 2014

This is the third vehicle I have purchased from Billy Stewart at Aristocrat Vw. His knowledge of the products and the way he listens to the customers needs is second to none. I have already advised two of my coworkers to head to Aristocrat and ask for Billy.He is extremely patient and tryie to give the customer good advice when they ask for help. He would be a great employee anywhere, Aristocrat is lucky to have him.

dougabridges

Jan 15, 2014

We contacted Dano at Aristocrat VW after seeing an advertised price for a specific vehicle. The price was exactly as advertised, there were no surprises, and Dano handled the transaction in a friendly, professional and efficient manner. It was a very pleasurable experience.

penn819

Jan 14, 2014

Our experience at Aristocrat with Duane was great. Absolutely no pressure, great price on the trade in and worked with our blemished credit. There was no - "let me get my manager" and "let's go see the finance person." No unnecessary fees - very straightforward experience.

KathleenGlason

Jan 10, 2014

David and Colette were both very helpful. We went in hoping to trade in both our old cars for two new TDI cars. David helped up decide on whether we should get two Bugs or maybe a Bug and Jetta. He let us look at both cars and explained the differences and the benefits of having one two door car and one four door car. We ended up with one of each and he even found a Bug in the color I wanted in Tampa so I would not have to wait until the end of January before I could get my car. My husband went home that day with his Jetta and two days later I got to pick up mine. The Dealership was very accommodating because I wanted to wait until my husband had off to come get my Bug. David also sat with each one of us and walked us through how to work all the controls on our new cars. He even set up our radios and Bluetooth. I have always enjoyed working with Aristocrat Volkswagen. We have bought four cars from them and will continue to go to them for all our car concerns.

Kbegley

Jan 7, 2014

This is the second car I purchased from this dealership and sales person Billy Steward. I am impressed with the professionalism and friendliness of the entire team. They took the time to locate the specific car I wanted, transported and delivered it the following day. I felt very comfortable about the process. The dealership has created a family atmosphere that makes you feel welcomed and appreciated. I would highly recommend Aristocrat Volkswagen and Billy Steward. By the way, my son and daughter each have a Volkswagen (GTI and Eos) and have their car service their regularly, they have been very satisfied.

reaperjeep

Jan 5, 2014

From dealing with Ernie to the day I picked up everyone did a good job. Ernie made the deal quick and gave a fair price. I have told others that asked me where I got my Jeep that they work with you and did not Push the sale (that means a lot I think). Would deal with again for the details of a smooth transaction. I even had an issue the day I picked it up and Ernie to care of the issue fast. Thanks again and if word spreads of good deals like this this dealership should go far!!!

pitabt

Jan 4, 2014

Angel's approach, tenacity and professionalism made our 4th vehicle transaction with this agency both pleasant and possible. His product knowledge and ability to communicate the tier level differences in various models enormously helped us with our decision in leasing the vehicle we chose.

jbarclay71

Dec 31, 2013

Billy Stewart was very attentive and honest. It was a pleasurable experience to lease my VW Passat working with him. I was not pleased with how I was treated at another dealership (Fields VW - Daytona) and Aristocrat stepped up and treated me as a serious customer so I was glad to give them my business. Thanks for the service and Happy New Year!

Momybomb

Dec 10, 2013

I received friendly, approachable, and honest service from the initial phone call through final sale. Before speaking with David, I was done dealing with vehicle sales people and ready to cease my purchase until next year.I will definitely return and recommend!

dmannello

Nov 28, 2013

I began looking on the Volkswagen site on the internet for a specific vehicle. I asked for a quote and got a quick call back from David Navarro! From there it was seamless. Dave took care of everything. Nice guy and very professional. He got me a great car at a great price! It was the easiest sale auto buying experiences that I have ever had!

juliecarnes

Nov 23, 2013

David Navarro is awesome! Requested info online and he called within 5 minutes. Made the deal with my husband quickly over the phone. He helped us surprise our daughter with a new CC. He had a big red bow on it waiting for her. I think he was just as excited about it as we were!!! There were no surprise fees or tricks like you see with other dealerships. Super honest! This was the 3rd vw dealership we tried. The first one wouldn't even acknowledge my daughter and me, and the second one was very dishonest. David Navarro and Aristocrat VW in Sanford were both worth the hour and a half drive!

Jonjons1968

Nov 18, 2013

My initial experience with the body shop left me frustrated, but was quickly addressed and the problem was resolved. Thank you Mark for working to get the repairs made on my Beetle.

ziggyziggster

Nov 18, 2013

Dave Navarro was first class all the way, and we had been to several other places before we ended up at Aristocrat Volkswagen. It was well worth the drive from Ocala Fl. to Sanford Fl. Dave actually went above and beyond to help us.....................even some on his own time when he was at home...........Thanks Dave.Everyone we met at Aristocrat Volkswagen was very friendly, and everything we were told.........was REALLY the truth...they don't hold back on being "honest"......we checked on a lot that was told to us, as we always do.Nice place to go, and we are planning on taking our daughter there after the first of the year.Mark M. RawlingsOcala, Florida

NelsonKNelson

Nov 11, 2013

David Navarro immediately demonstrated outstanding product knowledge when I called in, along with clearly understanding my preference of working with laid-back fun people who still knew how to move fast when I needed. He would have let me drive anything on the lot if I needed to see it, and he could very quickly produce pricing for any hairbrained idea I threw at him -- always shooting me back a low, fair price and not fooling around with nonsense.I see he goes by the name "The Car Guy" and it's rightly earned -- David Navarro knows his cars, top-to-bottom. I'm was impressed.I'm also appreciative, since I took him through the paces on two different car options (one new, one certified pre-owned) before buying the pre-owned.I'm very happy with the vehicle, which turns out to have been a one-owner car only in service for less than one year, but about half the price of new. I later saw it had been originally sold by Aristocrat to the first customer, so they knew the car's whole history. It's super-clean and it runs (and looks) like it's perfect and new.Thanks to David Navarro for this great, 5-Star sale. I'm extremely happy. xxxx, I'm going out right now for a drive with the top down. :-)Car purchased: 2012 Eos Executive Convertible

Optima2003

Nov 6, 2013

David provided us with a full video of the vehicle when I called and said we lived 2 hours away. So thankful! Awesome service!! Very professional, was willing to answer all questions with real answers instead of "yeah" when in fact the vehicle wasn't equipped with x but other dealers would say yes. Honest!!

mtetrick

Nov 3, 2013

Dave was a pleasure to work with. We were able to agree on a price over email, I then went with my wife to Aristocrat to drive the 2013 CC and finalize details and then went to pick up the car the next day as agreed. My buying experience was simple and painless and I love my new car.

akhoury

Oct 29, 2013

I cannot express how happy I am with my overall experience at Aristocrat VW of Sanford and more importantly Michele! I was in a bit of a pickle with my previous car and Michele went to work finding a way to get me out from under the mess I was in and into a new car. My new Passat is so fantastic and a joy to drive! Michele's selection of this car for me is perfect for my lifestyle and fits me, 2 kids, and my tall husband! I thought for sure because of the situation I was in with my previous car I would have to sacrifice the luxury amenities I was used to but I was very pleasantly surprised that the Passat had everything and more that my old car had. Im thinking going forward I may be a lifer VW driver and a forever customer to Michele! Thank you so much Michele and VW you are fantastic!

kinderan

Oct 25, 2013

I began as an internet customer by making an inquiry on a specific vehicle. David Navarro's responses to me were timely and appropriate. Contact between myself and the dealership was either through phone or e-mail. I was not nagged, but when I had questions, they were answered in an appropriate timeframe. I asked for a selling price and was given what I thought was a very competitive one, based on my calculations in terms what is an reasonable profit for the dealer to make. Once at the dealership, I test drove the car and was able to get another $200 off the sales price. Overall, it was the least irritating of auto buying experiences that I have had in a long time.

Cassidie

Oct 15, 2013

Thanks- I love my new Jeep! David was readily available via phone conversation, text and email. Dealership was able to be flexible with price of vehicle.

FrancheskaSantillana

Oct 9, 2013

He was awesome, he knew exactly what i wanted and made the deal nice and easy. I would tell anyone to go to him cause hes great at what he does.

Car Shopper

Oct 7, 2013

The advertised car was not available. It was sold already.

xmdan

Oct 7, 2013

While shopping for my 2013 VW CC White R-Line, the dealers in Miami would keep stalling stating that there was no more white models and wanted me to compromise on the color so they can make the sale. They spent 3 days negotiating price with me just to tell me they could not provide a white model without charging a ridiculous transportation fee.So on the way home, I phoned into Aristocrat VW in Sanford, FL just 30 minutes before they closed. David Navarro was kind enough to physically check if the keys for the white CC R-Line where still available. After confirming the car I wanted was still available I offered my buying price, they accepted and the rest is history. David's professional and friendly demeanor left me at peace with my decision to buy a car more than 300 miles away from home. The next morning I was diving from Miami to Sanford, FL with a smile on my face.But their great service did not stop there. They knew I drove in from far so they had most of the paperwork ready when I arrived. I was driving out of the dealer and back home in my brand new white 2013 VW CC R-Line by noon.I've never had such a great experience buying a car in my life. Great price, friendly staff, and prompt efficient work. What else can you ask for?

nottinghamdavid

Sep 23, 2013

David was great to work with. He got us out of the dealer in a timely manor. David was straight forward and worked with us on price.

menke

Sep 18, 2013

I've purchase six VW vehicles since 2005 and have always felt that I was well taken care of. The staff at Aristocrat is professional from the front end to the back. I recommend this dealership to anyone in the market for a new or used car.

Peter

Sep 17, 2013

Great experience! Great Salesperson (Dave Wallace)! I was looking for a slightly used 2013 Jetta TDI with a manual trans when I emailed Aristocrat. Dave got back to me right away and suggested a new 2013 on their lot with the same features that ended up costing (with VW incentives) the same as the used car. Because I live two hours from the dealership, I did not want to waste time traveling unnecessarily. Dave was very knowledgeable and did a great job working with me by email and phone...he even texted me additional pictures of car. When I decided to buy, I went to the dealership and the sales process went very smoothly. No pressure, nothing hidden, the car and price were exactly what I was expecting. I would highly recommend buying a car from Aristocrat and Dave.

WesPeattie

Sep 12, 2013

I went in to Aristocrat VW to buy a new GTI, we where promptly greeted by David Navarrow with patient and honest service. The sales crew gave me a great price the first time without any negotiating and a great offer on my trade. I will highly recommend Aristocrat VW to any one looking to buy and I will give them David Navarro's info for first class service. I am one happy owner of a brand new GTI!!!

Julius

Sep 11, 2013

First the buying process with my sales man Ernie was amazing. He gave me the best buying experience I have ever had at a car dealer. Second sad to say the service department isn't as good as the sales department.

joanorla

Sep 9, 2013

We did our research and knew what car we wanted before I contacted Aristocrat. I submitted a request for a price on a car we saw on line and David called us back promptly. He was courteous and helpful. We completed negotiations over the phone. We had taken our Trade to CarMax prior to visiting Aristocrat and had a written commitment from them for what they would pay us for our car.1st offer from Aristocrat's Used Car Manager came in $500 lower than what CarMax had offered us the day before. My husband said no, you either match the offer we have in writing or we won't sell you our car. You'll make thousands reselling it. Their Used Car Manager decided to play hard ball so his 2nd offer was $300 lower. My husband told David, the Used Car Manager had 5 minutes to make this right. It took David, his Manager and the Dealership's General Manager to convince the Used Card Manager to give us the amount we deserved for our Trade.David apologized for the Used Car Manager's behavior. David was so professional. If we were just rating him, our Overall Experience would have been GREAT but their Used Car Manager soured our experience. If it weren't for David our rating would have been much lower than GOOD.

thxone

Sep 4, 2013

We had a wonderful experience at your dealership. Billy Stewart was professional and a wonderful person to work with. We have already recommended him to our family and friends. We feel we paid a fair price for our new car. The Ersek Family

zelek33

Sep 1, 2013

We called ahead to check on the vehicle and David Navarro (sales agent) had the vehicle out front, ready and running when we arrived. David was friendly, knowledgeable, and engaging, but not overwhelming or pushy. He was interested in us as individuals, and was very straightforward about the vehicle. When we went to purchase the vehicle, David discovered that the battery was weak and they had a new battery in the vehicle before we arrived. The vehicle was clean and prepped well. David had prepared the paperwork in advance which significantly reduced our time commitment to make the purchase. I would highly recommend Aristocrat VW, and David Navarro in particular as he demonstrated a tremendous amount of professionalism and integrity in the process.

Kathypots

Aug 19, 2013

I just purchased my 4th vehicle from Aristocrat VW. Collectively, my family has purchased 15+ vehicles from this dealer. I have continued to do business with Aristocrat because of their customer service. This was the first time I dealt with Colette and David. Neither of them disappointed. David took me for a test drive and showed my many of the new features. We decided on a price and I took the weekend to think it over. On Monday, I let them know I was ready to buy my new Beetle Coupe. When I picked up the new car, David took a great deal of time to explain all of the new features to me. I am extremely pleased with my new car; once again Aristocrat and its staff delivered. I highly recommend this dealer and David Navarro.

rsarang

Aug 15, 2013

I was leaning towards getting a Volvo S60 but wanted to find out about the VW Passat. Angel from Aristocrat-Sanford changed my mind with his good nature and straight forward attitude. Angel went over the car I was buying giving me all the details about the car, with no added sales pitch. He seemed to enjoy his work and never made me feel that I was obligated. In fact because of the way he takes care of the customer, anyone would be willing to buy a car and immediately tell everyone they know about the great service. The best part is of all the VW in Florida, you will get the best deal only at Aristocrat-Sanford. Angel and other staff members are very courteous and very caring. I bought a very good car for a very good price from a very good VW dealership from a very good salesman: Angel.

sonotemps

Aug 5, 2013

I either visited or was in contact with all Volkswagen dealers in the state of Florida in search of the best Certified 2010 VW Jetta I could find. I was a cash customer and could act quickly on a vehicle, or wait it out for the perfect opportunity. David Navarro and his staff came up with the right car at the right price!! Our 2010 Jetta looks and drives like new. There were also lots of other nice cars on the lot to choose from. Working with David was the best sales experience I had with any dealership. He was knowledgeable and courteous. The environment at Aristocrat Volkswagen was warmer and less "corporate" than most too.

sculptwerks

Aug 4, 2013

Ernie was very friendly and helpful. He answered all of our questions and was very knowledgeable about not only the car, but history of the brand and various engine types. Any button on the car I was unfamiliar with, he explained it's function and gave us a demonstration. The test drive was comfortable, and a good distance. I got a good feel for the car and was able to xxxxx it's visibility and blind spots. I had done a lot of research online before coming here. I looked at the supply of no less than a dozen dealerships, so I drove in with two specific cars in mind. That made the whole process easier for both of us. I wasn't so much looking for a car as I was seeing if the one I wanted already met my standards. In fact, not only was the car what I wanted, it had two extra things I didn't expect: a sunroof, and alloy wheels! It was perfect!! During the signing, the showroom was cool, relaxing and quiet. Ernie offered us water right off the bat, which was good, because it's August in Florida and outside was miserably hot. They made fresh chocolate chip cookies, so not only were they delicious ( I had two) but the whole place smelled great!

hamboneusaf

Aug 3, 2013

Its going to be hard for me to write a comprehensive review, folks. Why? Because it's more of the same from these guys: Aristocrat was the easiest, most stress-free car purchasing experience I've ever had (and I've owned a fair share of new vehicles, three to be exact). From the time I sent the dealership an e-mail indicating interest in a GTI to the moment I drove off the lot, I was treated with nothing but respect and integrity. I arrived at 0900 sharp just as the sales team was arriving, and from the first moment on David was with me every step of the way and through every piece of documentation and every question.He had all of his paperwork prepared. He had the vehicle detailed, clean, and ready for a test drive. He had my trade-in appraised in a timely manner. Most of all, the sale brokered between myself and Aristocrat was the best kind of deal you can have in the auto industry: A FAIR ONE! They never tried to include bogus fees or charges; David was able to explain each and every item on the sales listing promptly and confidently, and he never ONCE shied away from the misunderstood 'dealership fee.' He seemed to genuinely care that purchasing a vehicle is a huge financial event, but also one that should be as stress-free and enjoyable as possible.I spent roughly three-and-a-half hours in the dealership, which is pretty short compared to previous purchases. Most of the wait was due to meticulous review of all forms requiring a signature. Aristocrat seems to favor the 'do it once, do it right' philosophy, and only two documents needed to be adjusted. The whole process, from pen-on-paper to keys-in-hand, was maybe 15 minutes.I would absolutely recommend this dealership to anyone wanting a VW.I would absolutely purchase another vehicle from them again.If you want a new Vee Dub, go to these guys first. End of story.

Holley35

Jul 31, 2013

My husband & I had been looking into buying a Volkswagen Jetta TDI for him to commute back & forth to work. We spent 3 hours at a David Maus Volkswagen dealer in Orlando, we had found a 2012 Volkswagen Jetta TDI with 20,000 miles that was listed for $23,500. We were in the process of trying to negotiate or playing what I like to call " The RED PEN GAME" going back & forth between our salesman & the finance manager until the finance manager finally came out to speak to us in person. He told us our offer was "Ridiculous"!! & proceeded to tell us that they could not come down in price on the TDI since they are really hot right now. I told him that I found a 2012 used VW TDI at Aristocrat VW in Sanford that was identical to the car we were interested in buying from them that only had 10,000 miles & asking price was $23,900. He tried to argue that the extra miles do not matter on a VW TDI & told me that they were not desperate to sell a car.... so on that rude note we told them that we were not desperate to buy a car either!!! We finally had enough & we ended up leaving on a bad note (we were never even offered water during the entire 3 hours we were there). My husband had to go back to work & decided to give up looking but I was determined to keep looking for a VW TDI for my husband. I called Aristocrat VW in Sanford & was greeted by David Navarro on the phone, I told him that I was interested in the used 2012 VW TDI that he had on his lot & to please get the vehicle ready for a test drive and that I would be there shortly. Once I arrived he had the vehicle ready & greeted me outside to go for a test drive. He was so helpful & did not haggle with me & used fact based selling to provide me with the information I needed to decide on a vehicle. I ended up test driving 2013 Volkswagen Jetta TDI which had just so happened to be reduced in price as old inventory from $25,000 to $21,500 which was comparable in price to the used 2012 VW TDI that I originally came in to test drive... Long story short I decided to go with the 2013 Volkswagen Jetta TDI!!! Everyone on the staff was so friendly & helpful at the dealership!!! We were offered cookies, popcorn & something to drink!!! I was also impressed with the detail job they did on our new car, the detailer spent over 3 hours on our new car & did a showroom finish!!! By the time my husband got off of work he was surprised to arrive at the dealership with his new car waiting for him, the car was immaculate, all the required paperwork had been prepared only awaiting his signature & my husband could not of asked for a better end to a stressful day!!! I told David Navarro that this was my husbands first brand new car, he went the extra mile & gave us both a T-shirt to make the occasion even more special!!! He took the time to show us hands on how to use all the features in our new car & how to operate for more efficiency. And if that wasn't good enough David Navarro even called us back in the next day since they got us an even lower rate on our loan, we went from a 3.49% down to a 2.99% interest rate!!! I mean... WOW!!! In what world does that happen!!!Our overall experience was fantastic, from the customer service, the detail work on our new car, the friendly down to earth environment and the great price on our new 2013 Volkswagen Jetta TDI!!! It was a wonderful overall experience!!! I will absolutely recommend Aristocrat Volkswagen in Sanford to all my friends & family!!! A special thanks to David Navarro for taking great care of us & to the entire Aristocrat Volkswagen family for making this a wonderful car buying experience!!! I would recommend Aristocrat Volkswagen to anyone looking for a great, friendly, no pressure car buying experience!!!

pel05661

Jul 31, 2013

I walked into this dealership on the recommendation of a friend looking for a used Volkswagen Jetta diesel . I was greeted by David Navarro after looking at several cars on the lot. He explained that he had two used ones on the lot and ask if I wanted to drive one . I chose a 2011 Jetta diesel. David took the time to explain all the controls before the drive . After the drive he had my car appraised and we sat down to talk about terms. David explained what the payments would be but also figured the payments on a new 2013 Jetta diesel . there was only a few dollars difference so I purchased the new one. David Navarro was the most knowledgeable, friendly and professional car sales person that I have ever dealt with and that is saying something since I am 66 years old and have bought many cars. There was never any pressure to buy. David made me feel right at home from the start. Aristocrat Volkswagen and David Navarro worked hard to make the deal happen. Everyone was very friendly and helpful. The building was very clean and well organized . They have complimentary snacks and a computer room you can use while waiting on your car to be serviced. I highly recommend Aristocrat VW and David Navarro.

adcandiru

Jul 29, 2013

It was a no pressure sales and made you feel welcome and not just a dollar sign. I'll buy all my VW's at this location.

parthur

Jul 29, 2013

I was eagerly seeking a car within a certain price range and mileage. David listened to my requirements for a car and found the perfect match within my price range. David was honest and not pushy but gave me all the information to make an informed decision. David's commitment to quality was evident from the time I walked into the dealership until I went to pick up my beautiful Mercedes with low mileage and in impeccable condition. My overall experience was great! David provided the optimum customer service and seek to develop a relationship with his customers. Thanks David!Pauline

Arbrown02

Jul 26, 2013

My experience at Aristocrat Volkswagon was great! David Navarro got me into the vehicle I wanted at the price I wanted. I really appreciated the straight forward approach and timely fashion of the deal. David had everything set up previous to me arriving to pick up the vehicle, I was literally in and out in 20 minutes. Overall it was a great experience and I would recommend Aristocrat and David to anyone! Thanks again, loving my new vehicle!

tania775

Jul 25, 2013

Let me start out by saying David Navarro in sales was exceptional! Not only did he help with the sale of the car but throughout my worst experience with this dealership when dealing with the service department. I have absolutely no complains about him. I leased my Jetta on 6/22/13. At that time my vehicle had 11 miles on it. That same night I had to return my vehicle as they found a defective piece in the engine. I pickup my car4 days later. I contacted the service department 2 days later to complain about an alignment issue as well as the certain button functions inside the vehicle. I could not drop my vehicle until July 16 as I was going on vacation for 2 weeks. I dropped off my vehicle the morning of July 16 and spoke with Glenn (service advisor) who was totally useless. I received a call within 45 minutes from Robert (service manager who was filling in that day from the East Orlando dealership) stating that nothing was wrong with my vehicle. I picked up my car on July 17.... On July 19 I noticed ants coming out of the air conditioning vents and was mortified. I contacted the service department again for this issue and dropped my vehicle off on July 20 with Jamie (service advisor). My car had been sitting on the lot for 5 days and no one and I mean no one called me to give me a status on my vehicle until I called Jamie (service advisor) on July 25 to see what was going on with my car. I am extremely disgusted with the service department as they have no consideration for the customer. This dealership has had my car 3 times in their service department within a month and its a brand new vehicle. Unfortunately, I will never ever return to this dealership for business and will never recommend them to anyone else......

mjgolsen

Jul 23, 2013

Joe was great. The complete opposite of the stereotypical pushy car salesmen. He immediately recognized that I had been researching GTI's for several months and quietly let me explore during the test drive, every so often offering insight. We visited a nearby dealership for a test drive of a different make and were immediately grossed out by how the pushy desperation of the salesmen and then his intimidating manager tried to sell us something we obviously were not interested in. The entire process at Aristocrat was seamless and easy. I recommend anyone interested in a VW visit here first. They also had the greatest selection of manual transmission GTI's within 50 miles.

bbbbbb13

Jul 21, 2013

We have bought or leased a total of 5 VW's in the last 7 years from this dealership. Each time Ernie has made the experience completely streamlined and pleasant--all we have to do is call him, explain what we're looking for and he takes care of the rest. There is never a price issue and even the credit app is all handled ahead of time.

GoldKnight

Jul 11, 2013

Michele was WONDERFUL! My least favorite place to visit has always been a dealership but my opinion has changed since the first time that I spoke with Michele. She was very professional and patient with all of the questions and concerns that I had about the different vehicles. She was very concerned and focused on meeting my needs. In past experiences I have spent the what seemed like the whole day buying a car but not at Aristocrat. I told Michelle what I could afford and she made it happen;-) She had the quote prepared and sent out prior to test driving the car. I went back the next day to purchase the vehicle and was out within an hour! I love people that respect your precious time;-)

floridalou

Jul 10, 2013

Fast and courteous service. David was a big help and had my needs and wants filled quickly.This is the second car I have purchased from the dealership and I plan on going back in the future.

Pennyaduffy

Jul 10, 2013

Excellent experience with Michelle and Kenny help me with the uhaul to load the mini on a flat bed. Michelle was very upfront and honest. Always answered emailsAnd textsIn a timely manner. Kenny came to uhaul with me and loaded the mini for me he was better than the people at uhaul.

Jmoyer9

Jul 7, 2013

Kenny Radosevich was a great sales associate to work with. He was very informative and helpful in our car buying experience. The dealership did what they could to get us into the car we wanted! All aroun great service!

Nychristian78

Jul 7, 2013

Purchased a 2012 left over from Billy. He was a very no pressure sales rep who I felt very comfortable with. I strongly recommend anyone to work with Billy Stewart.

Ariascaro

Jul 6, 2013

My experience with David was amazing. He replied promptly to my Internet inquire and was willing to work with me over the Internet instead of forcing me to go to dealership for quote. Friendly and eager to help. Will definitely recommend him to friends.

Brnxtle78

Jul 6, 2013

Amazing experience! Upfront and honest! Almost unreal! Highly recommended! Three others plus myself have purchased from Billy and Aristocrat and I highly recommend anyone else to go see him!

ArmandoUNC

Jul 2, 2013

Visited dealership to look at a certified pre-owned 2011 VW GTI. Salesperson Ernie Sebesta gave great service and was very honest throughout the entire process. Would have liked the assessment of my trade-in to be more thorough, however, the final price of the vehicle was very reasonable. Overall a very good experience.

steffi211

Jul 1, 2013

They were awesome! Dave Wallace was great and able to help me with everything I was looking for in a new car. He was able to work with me and his customer service was amazing. I would recommend going to this Volkswagen dealership out of all the ones in the area. I never felt pressured or like I was getting a bad deal. They will work with you and help you go home happy. Best experience I could have for purchasing a car. I plan to come back for my next car!

achito31

Jun 29, 2013

Everything was great at Aristocrat Volkswagon! The quality of the people there were fabulous and I felt very comfortable in the dealership. There was complimentary refreshments and snacks that most dealerships wouldn't think of giving away for free. My salesman David Navarro was a very honest man and did everything he could to meet my budget. I appreciate all of his dedication and hard-work he does for his customers, and I would recommend him to others in a heartbeat! In the end I left with my dream car at a great price that I felt comfortable leaving with. I can't thank the team at Volkswagon enough and as well as David Navarro.

mashey17

Jun 28, 2013

I had the best experience of my life service is the best, employees are very friendly very good prices and the quality of the cars are great.very good customer services, my son also purchase a car here and his very happy with everything. Billy Stewart is a very good sales personeveryone in this car dealership are well trained. I will give then a 10, am very happy with my car, hope to buy another car in the future.keep up the good.THANK YOUILEANA COLON

tania775

Jun 26, 2013

David Navarro is an exceptional sales representative. He was friendly, very informative and not pushy. The time I arrived till the time I left he was helpful. I have recommended several people to him!

jjlint

Jun 23, 2013

Always helpful and friendly, they make you feel more like family or friends than customers. Always someone available to answer questions and sales staff doesn't bother you unless you need help. Kid friendly waiting area, my kids are always exited to visit the dealership. Complimentary popcorn, cookies, and bottled water.

Jonjons1968

Jun 17, 2013

Love my New Bug! This was the easiest sale ever, price was better than expected and trade-in value was the fairest in town.. Everything was exactly as promised no yanking me around or insulting numbers game. The only place to ever buy Angel Lavergne and Colette Middlebrooks were so patient and honest never talking down or rushing me..Aristocrat has my business and referrals from here on out

jetagirl

Jun 16, 2013

I walked into the dealership on a Saturday just to scope some cars not yet ready to buy. I wound up running into him. He walked me through the lot and carefully listened to what I was looking for. Not once did he pressure me to buy a car, but simply listened to me and politely accommodated me. I came in on another Saturday and we ran into each other again. This time I was more certain of buying a car. He was a wonderful sales man because he catered to the what I was looking for. We test drove a car, made a list of several to look at, and browsed the lot several times in the brutal heat. With everything he did he did not complain and did not pressure me. He was also very personable and was easy to relate to. When I decided to buy a car that I liked, he did what he could to accommodate me and was extremely honest, which is very hard to find at dealerships these days. He was a very humble salesman because after he pulled the paperwork for the car he even asked if I would like to come again the next day so I would have some time to think about my decision. That is great customer care that not many would offer. He definitely cared about his customer and maintaining satisfaction.

DarahJenae

Jun 10, 2013

The employees in this dealership, in particular David Navarro, are relaxed in manner. None of the employees pressure you into making a purchase. Mr. Navarro was accommodating, pleasurable to work with, and most importantly, he was friendly in nature.

LoneRanger1

Jun 9, 2013

Good experience, resolved problems well, good attitude, we would recommend this dealership to people, timely, helpful with info about the used car. Clean vehicle inside & out. Thank you.

tonythetigerr

Jun 7, 2013

My first experience purchasing a car was great! David is very outgoing and genuine. I came to the dealership knowing what I wanted already. My experience was fast and painless as possible through the help of David and Volkswagen. I would recommend David for anyone interested in purchasing a vehicle from Aristocrat Volkswagen in Sanford, FL!

dannykirtley2

Jun 6, 2013

David and his team really had my best interest at heart. They gave me a better deal than I could hope for, and were super friendly and patient during the entire process. The entire staff made me feel welcome, and treated me like a person, not just another customer. There's a really fun atmosphere in the air there, and zero pressure.

TonySakhleh

Jun 4, 2013

Working with David was a pleasure. He made the process of searching for the right car as painless as possible. I would highly recommend him!

asavedwretch

Jun 3, 2013

David Navarro is exceptional! and Christian! which makes him patient, kind and understanding! Not afraid to bring our God into the picture! He goes the extra mile in how he services you just like Jesus does for us! I would recommend you all to anyone, especially David. I am very very happy with my decision!

Francis1

May 31, 2013

The friendly and professional service was GREATLY appreciated. All persons involved were polite and professional and I did not have to sit around and wait for hours while papers were being processed. If I have to purchase another car again I will go to Aristocrat VW Sanford.

cclark9999

May 30, 2013

The whole experience was great! The truck, a Chevy S10 5 speed, was just what I was looking for. David Navarro was very personable and polite. He answered all our questions and did not pressure us at all. He was very honest with regard to the cost of the vehicle and it's condition. We did end up bringing the truck back to the dealership within an hour for a copule of problems. David asked no questions and handled it all. They fixed it all quickly and had us going again within a day. Thank you David for making my vehicle shopping experience a good one!

killrbarbie

May 30, 2013

The reason why i gave the rating that I did was because i did enjoy my experience with buying my first car. David was super helpful and made it a wonderful experience. I do believe he did go over and beyond this job. I would recommend this dealership and David for someone to buy a car from. I really appreciate everything.

vwsurfer

May 30, 2013

Have purchased all of our cars at Aristocrat during the last 10 years. Staff are always courteous, very friendly and easy to work with. We especially enjoy working with Billy Stewart and appreciate his friendliness, help and expertise when purchasing our cars. Overall, we feel welcomed, which is why we continue to buy our cars there.

blaker1983

May 29, 2013

Ernie was the best. Very straight forward, no frills no nonsense. Worked hard and got us a great deal for a great car. Would definitely recommend Ernie and Aristocrat to anyone else in the market for a new car. Ernie is definitely an asset to Aristocrat, Thanks Ernie!

gisella5

May 27, 2013

This is our third time buying a vw from aristocrat. We keep coming back because not only do we love the cars but also because the service is outstanding. David Navarro did an amazing job.Thank you to all for making this a great experience once again.\Claudia and David

Jason M

May 20, 2013

Recently purchased a new 2013 VW Passat from this dealership. Let me first start by saying two of my friends within the past four months have purchased new VW's from Aristocrat and both had nothing but praise about their car buying experience. Dave Wallace was the salesman for both mine and my friends purchases and his level of professionalism and kindness should be the gold standard for all salesman. He wanted nothing more than to make sure I found exactly what I was looking for and that the car exceeded all my expectations. The whole buying experience was pressure free, thorough and came with no surprises. Everything was laid out on the table and I never once felt like I was being persuaded or conned into buying. I plan on buying from these guys for a lifetime. They're that awesome!!

poetassium

May 20, 2013

I bought a CPO vehicle from this dealer, at the time of purchase a Due Bill was made for some issues including cleaning. I took delivery of the car and returned another day to have some work done and to have it cleaned. After waiting for a really long time (3 hours +/-) the car was returned I was told it needed some parts and that it was clean. I took one look at it and knew the carpets had never been touched. I asked about cleaning and was told I could pay for them to be cleaned and come back another day and that I would be contacted. To this day 5 weeks later I have never been contacted. Never been offered anything from this dealer. I have been in contact with VWOA to force the car to be cleaned, to get floor mats under the CPO, to inform them some items were not new that are on the paper work as being new. Now VWOA has been nice, but I have owned this car for 44 days and have been able to drive it for 25 days. The missing days are because it was in and out of two dealers. Upon investigation, I found there were deceptive and possible fraudulent sales practices, not because of actions by the sales staff but because of the lack of care,effort, passion, etc of the service technician that inspected the car. Make sure you cross your T's and dot your I's when buying or having service done here.

nyelle

May 19, 2013

Came in just expecting to test drive, get a quote, and move on like my past experience at dealerships for the past month, but the constant competitiveness of price dropping without any pressure was enough that I wanted to do business at the dealership. I left feeling like I got a good deal and didn't feel that 'shopper's regret'.

h20polo559

May 18, 2013

Billy Stewart and Aristocrat VW have consistently met my high expectations for customer service, accuracy, and transparency over the years on multiple vehicles purchased through them. I would highly recommend Aristocrat and Billy for anyone in Central Florida seeking a new or used vehicle.

Tkampmeier

May 11, 2013

I have delt with Aristorcat Volkswagen for over 20 years. and in all that time I have not had a bad experiance wheather buying a new car or haveing maintaince performed on my cars. The staff has always been helpful and willing to go the extra mile to solve an issue.

poetassium

Apr 10, 2013

As several others have stated, the games, scams, bait and switch, appallingly poor customer service issues that you have experienced will not happen here. My wife and I moved here from another state and things just happen differently here. IE price of car - total for trade then figuring sales tax from that (20,000-10,000=10,000 10,000x1.06=10,600) and the fact that you pay the dealer for your plate and you can wrap that up into the loan. I have never experienced this before and they walked me through it, slowed down and explained or speed up when I was completely understanding. Our Routan which we know is a Chrysler product is exactly what we were looking for. These things sell fast I have pasted up about 6 in the last few months. I was able to get this one because of the flexibility of this dealer. They let me put a deposit on the car to hold it. Mean while my wife gave birth to our second son. and they were flexible with her having to care for the two boys while I looked the car over, we test drove it, went to eat and came back and signed everything. We had to play switch a roo with the kids as we were needed to sign or ask questions. The questions we had were answered quickly,honestly and sincerely. I felt really bad about keeping Michele past closing, it takes way more time to do the simple things in life with kids but she was understanding and I was trying to hurry. A+++++++++ experience with this dealer. They beat my pre-approved rate by 0.5% and got the entire loan bought. THANKS AGAIN!

bmm0926

Apr 2, 2013

I live 3 hours away from this dealership and worked out a deal via email, phone, and text with the sales person. Initially, there were no photos of this vehicle on the web, so I contacted the dealership to get their "e-price" along with some photos of the vehicle. Photos were sent. The vehicle was described as being black, all the pictures has a glade from the sun; however, one picture the lighting made the vehicle look green. The question was asked as to whether or not the vehicle was green or black - we were assured and reassured it was black. We worked out our deal and drove three hours from South Florida to go purchase the vehicle. As soon as we got out to the vehicle, we noticed immediately that the vehicle was green. Not only was the vehicle not the color we were told, but there were very noticeable scratches on the driver side near the roof, and a dent in the back drivers side. Most care dealerships would send detailed pictures of these areas and make them known ahead of time, especially for a customer driving 3 hours to make a deal. This was honestly one of the worst experiences I have had. Driving 6 hours and not having a new car because of negligence on the dealership's behalf. In addition to this, at the beginning of our negotiations with them, we were told we would not be paying a dealer fee; however, a dealer fee still has to be "applied" to the invoice. And note, that although their website states to contact them for their "internet price," it is the same price listed online and on the vehicle. I recognize this may just be one bad experience for this dealership, but please make sure you know all the details about your sale including any fees.

kgiordani

Feb 25, 2013

I started looking for a car for my daughter over a month ago and was getting so tired of the same old thing at the dealerships I visited. No clear answers and a lot of run around. While looking on line at new cars I happened upon Aristocrat Volkswagen and saw they had some great specials. I got lost going there, but when I found the dealership I was greeted by a friendly and non aggressive salesman. Typically when i drive up to a dealership I see about 5 salesman hanging around and it just makes me uneasy, wondering which one is mine. Anyhow, the experience at Aristocrat with Angel was so easy and up front, i started to compare the other dealerships I visited after to them, and they couldn't even come close. In the end I just purchased a new Jetta for my daughter and I feel like I got a great deal. Angel also walked through, step by step all the features of the car with my daughter. The whole process was made easy and I look forward to purchasing another car from them in the future!

rachelwright

Feb 17, 2013

Angel Lavergne was informative, responsive and personable. He made my car buying experience a pleasurable one. If you are seeking to buy or lease a vehicle, Angel is your man!

elizabeth ))) vwfannnnn

Feb 15, 2013

The sales person that help my husband and me to get my car of my dream she is ready by her offie and she didn't even we were coming. When we walk into her office and she saw us, she got fast and give us a big hug. I explain my stiuation and she took her time to help feel satified. And I say she did got me what wanted. A red gti VW. She is very friendly, she explain as we were signing the papers everything from start to finsh 45 mins. That is great, that mean and show that she very active and ready to have every go smoothly.

manfred1201

Feb 14, 2013

My husband and myself we are very satified with the purchase we did. With Colette Middlebrook my dream true. I always feel safe and secure that she will help us in obtaining the car i wanted. She is a great sales person I wish her to stay there for many more years.I am hard of hearing and she make sure by looking at my face so I can read her lip and she very supportive of my situation, my husband he does do the talking much but he feels she is great saler. She also work with us about the sales and we came to an agreement that satified me and my husband.

bgooch17

Feb 7, 2013

In the process of buying my first car, Angel Lavergne was the sales associate that helped me find the exact car I was looking for! He was very straight forward with everything the car did/didn't have to offer. Before and when taking the test drive, he showed me everything I needed to know about the car and made sure I knew where everything was. He was very focused on what specific things I was personally looking for in the car I was searching for. Aristocrat Volkswagon dealership, along with Angel Lavergne, made sure I and my family were very well taken care of during the process of looking, driving, signing and buying. Angel was very considerate of our time and did not keep us long. If and when I buy my next car i will surely be going back to see Angel!

neil.miller

Jan 24, 2013

I am stationed overseas and came back for just five days to visit my son and help him find a good used car. We've been disappointed at so many other dealerships over high prices, pushy/aggressive sales tactics, and poor customer service. After a very long day of car hunting in the Central Florida area we came across Aristocrat VW. I was surprised that I was able to look over the used cars without anyone shadowing me. When I was ready to ask questions I was introduced to Ms. Michele Chrzaszcz. She was warm, friendly, and very professional. Her attitude clearly demonstrated a sincere appreciation for her customers. As a veteran that has been serving overseas for 26 years, I felt the sincerity in her voice when she thanked me for my service. When I explained that I just didn't have enough to pay the price on the car we selected, Michele and the dealership worked with me to make the purchase possible. The entire purchase transaction was very smooth and precise. All of my concerns and questions were addressed quickly and well beyond my expectations. While in Aristocrat, I was very observant of the atmosphere in their work areas. It was very clean and comfortable. The showroom lacked the "new car smell" that we all know to well. Instead, it had the welcoming aroma of fresh baked cookies which were placed on the information counter for all to enjoy. This is the kind of place where you just feel good about being there. My overall experiences in this facility was far better than any other I've been in during my quest for "the perfect used car". Aside from getting a great deal, I had the pleasure of making a few friends. I found the owner, Mr. Larry Bishop to be a very down to earth, family friendly business man. There is no doubt that his staff is a direct reflection of his commitment to providing excellent customer service. Thank you, Aristocrat VW!

Danny Z

Dec 4, 2012

I found a 2013 Tiguan on Cars.com and had to call since the price was below invoice. I received a prompt e-mail stating the price was in fact what was listed and it was automatic not manual. They honored the price even though I requested a different color. I was informed when my vehicle came in and set up a transaction date. They purchased my 09 Tiguan, transferred the docs and I was out the door in roughly an hour. No pressure sales, only a casual friendly environment. Marina Jovic handled my transaction. She was awesome. I've already recommended her to several friends. Oh, did I forget to mention I love my new Tiguan...

Rick S

Nov 29, 2012

Very well run dealership. Sales staff provide information and assistance, but there's no pressure. They went out of their way to help us into the car that was right for our family. Best car buying experience in decades, regardless of make.

KyleKittleson

Nov 10, 2012

Michele was great and beat another dealership lease by almost HALF! So happy my friend told me to go there. It was the exact same care the other dealership was going to leas to me for almost double for what I am paying now. So great!

kkurke

Nov 8, 2012

We have been looking for a car for a while and none of the cars or dealerships felt "right" until we discovered the VW Eos! Then came the job of negotiating for the car and the trade-in of our old car. We started the process at a dealership closer to where we live (no named but it was east of Sanford) and we did not have a satisfactory experience. So we called Aristocrat and talked to Michele Chrzaszcz and felt very comfortable with her. We made the trip to Sanford and are so glad we did! We liked the casual, friendly atmosphere at Aristocrat, something you can only find in a family run business. Michele got right down to business; no bait and switch techniques we experienced at other places. She told up right up front what the costs would be and gave us what we asked for in trade-in. We saved thousands of dollars and did not have to go through the uncomfortable games of other dealerships. We decided to lease and she explained it clearly and accurately. She also really knows her cars.... knowing what each button and gadget does on the car. When I called a few days after delivery of the car she cheerfully answered some additional technical questions I had. I would highly recommend a visit to Aristocrat! Ask for Michele!

billyjjjj

Oct 11, 2012

Went in to buy a used vehicle in the lower price range:: They had several on the lot and after looking at them decided to test drive a couple. Michele checked in with the service manager and found that one vehicle was not worth salt. She informed me that the car had many issues and after that took it off the for sale lot. I really appreciated this because the vehicle needed is going to transport a couple of young children. I don't know if many sales people would ever dream of doing such but Michelle informed me that theirs is a family owned business and values each and every customer no matter what they might be spending on a vehicle. Simply put just an awesome person/dealership to deal with. Thanks

bubbler86

Oct 9, 2012

I initially spoke to this dealer about a used CC they were selling and from the first conversation until we finally had a deal, on a different car (new one) a couple months later, the person I dealt with, Marina Jovic, was probably the most pleasant and understanding salesperson I have ever had the pleasure of working with. Aristocrat and Marina were patient as I test drove 6 different cars over 3 visits and never tried to pressure me into a deal. Marina was very receptive to my preference of email conversation and spent hours of her time working up different deals and possibilities for me including showing me specifics of deals that other car dealers try to hide. The dealership itself was very laid back (a good thing) and full of different amenities such as drinks at the service department, cookies up front, and the typical fun VW decals and slogans all over the place. Was very comfortable with the dealer and Marina as the specific salesperson that helped us. I have a VW dealership within 20 min of my home but drove 3 hours round trip (twice in one weekend) to do this deal with Aristocrat due to almost feeling "at home" when walking into their place. If in the market for a VW, in the Orlando area, I would highly recommend skipping the dealer that is always on TV and going to Aristocrat where they spend their "TV Time" working to make customers happy.

jruda

Oct 8, 2012

I initially spoke to this dealer about a used CC they were selling and from the first conversation until we finally had a deal, on a different car (new one) a couple months later, the person I dealt with, Marina Jovic, was probably the most pleasant and understanding salesperson I have ever had the pleasure of working with. Aristocrat and Marina were patient as I test drove 6 different cars over 3 visits and never tried to pressure me into a deal. Marina was very receptive to my preference of email conversation and spent hours of her time working up different deals and possibilities for me including showing me specifics of deals that other car dealers try to hide. The dealership itself was very laid back (a good thing) and full of different amenities such as drinks at the service department, cookies up front, and the typical fun VW decals and slogans all over the place. Was very comfortable with the dealer and Marina as the specific salesperson that helped us. I have a VW dealership within 20 min of my home but drove 3 hours round trip (twice in one weekend) to do this deal with Aristocrat due to almost feeling "at home" when walking into their place. If in the market for a VW, in the Orlando area, I would highly recommend skipping the dealer that is always on TV and going to Aristocrat where they spend their "TV Time" working to make customers happy.

happydriver

Sep 28, 2012

I just bought my first used car from this dealership, and it was a pleasure from start to finish! I sent them an email from cars.com about a car they had advertised there (they offer a free Carfax report - yay!), and my salesperson responded the same day with the information I had requested. I showed up to test drive the vehicle a few days later, and fell in love with my new car! My salesperson was most helpful and kind, and did not pressure me in any way. She and the rest of the staff at Aristocrat VW made the whole process of buying a car super easy and efficient. I would definitely recommend them to anyone who is shopping for a vehicle, either used or new. Thanks, Aristocrat VW!

johnpegman

Sep 1, 2012

Aristrocrat was a great experince. Michele Chrzaszcz was one of the best informed sales persons I have ever known. At delivery, she asked if we wanted her to set up Bluetooth for us. We said we think our old cell phones didn't have Bluetooth. In a few minutes she had Bluetooth set up!! Amazing! And a air conditioned service bay,cookies and popcorn! WOW! And a great price on our Jetta Sportwagen TDI. I would tell antone to go see Aristrocrat.

shklein

Aug 18, 2012

After visiting 4 other VW Dealers, I checked with Aristocrat and made a deal over the phone. There were no games. No bait and switch like the other dealers. They were fantastic!

valhastings

Jul 24, 2012

Product knowledge, responsiveness, professionalism all excellent. We were in and out of the dealership within about 2 hours. Most of the conversation was over the phone and email. This dealership is very up to date on how to do business in the tech saavy world.

stacie_steindl

Jun 25, 2012

Michele was great to work with and the nicest person! Helped us out 100% and I couldn't be more happy with my experience with her and Aristocrat VW. Thank you!

swpiper

Jun 7, 2012

Multiple excellent sales experiences--straightforward and no nonsense approach. Makes appropriate recommendations for models and budget. Vehicle service is always topnotch. Easy to schedule and knowledgable.

HippieChick

Jun 4, 2012

Words cannot describe the amazing customer service of Mr. Duane Bliss. His professionalism was second to none, but what made him stand out above all others was his patience and dedication. I must have called him a dozen times with questions and changes. It was a challenge for me to get into my dream car (a Beetle) and Duane went above and beyond all expectations to find me a way. My old vehicle didn't run and I lived over an hour away. Duane offered to provide transportation for me and stayed a couple of hours past his scheduled work day to get me into my car.Everyone at that dealership was so very friendly and helpful. I was very nervous about buying a car on my own for the first time, and really wasn't familiar with the whole process. Duane and the others made this such a positive experience. I will be a life-long customer of Duane's and of Aristocrat Volkswagen and highly recommend them to everyone!

HippieChick108

Jun 2, 2012

Words cannot describe the amazing customer service of Mr. Duane Bliss. His professionalism was second to none, but what made him stand out above all others was his patience and dedication. I must have called him a dozen times with questions and changes. It was a challenge for me to get into my dream car (a Beetle) and Duane went above and beyond all expectations to find me a way. My old vehicle didn't run and I lived over an hour away. Duane offered to provide transportation for me and stayed a couple of hours past his scheduled work day to get me into my car.Everyone at that dealership was so very friendly and helpful. I was very nervous about buying a car on my own for the first time, and really wasn't familiar with the whole process. Duane and the others made this such a positive experience. I will be a life-long customer of Duane's and of Aristocrat Volkswagen and highly recommend them to everyone!

tlw1984

May 31, 2012

From the moment we walked into the door, until the moment we drove off of the lot in our new Jetta (four days later!) we never felt pressured or uneasy about the decision we were making. Tom has been fantastic to our family through three purchases now, and we are always confident we are getting the best deal. We are done making mistakes going to other local dealerships because the service we receive at Aristocrat is enough to make us always want to be in a Volkswagen.

sjaillet

May 28, 2012

This was by far the best car buying experience I've ever had. We didn't have an appointment, but were very fortunate to have Buddy Jerome as our salesperson. Buddy was extremely thorough throughout the whole transaction. He understood what were were looking for, didn't try to sell us something we didn't want, showed us several models of VWs, accompanied us on a short test drive, and continued to show us different models of what we were interested in after we returned. We found one model, a Jetta SEL, that interested us and Buddy let us take that car to lunch. After talking over our options at lunch, we returned, asked for a slightly higher trade-in price than originally offered, and it was accepted.Buddy was very thorough in completing the necessary paperwork, completely explaining everything I signed. He accompanied us to the Jetta and thoroughly covered all of the car's many features, including setting up Bluetooth on my cell phone. I am extremely happy with the 2012 Jetta I purchased.I would highly recommend Buddy Jerome as an extremely qualified salesperson for any transaction you might consider at Aristocrat Volkswagen. He's friendly, patient, a very good listener, and not at all pushy as you might have experienced in other dealerships. This is an exceptional dealership offering a very reliable automobile at a very fair price. Buddy is a terrific salesperson.

flachner1

May 25, 2012

Very easy to purchase a car with no pressure at all. This is my second car within 12 months from this dealer using the same sales representative.

IkeCatherine

May 22, 2012

My husband & I are very please in choosing Aristocrat Volkswagon to have purchase our Beetle. Colette Middlebrooks was God sent. Her personality & patience made our visit an enjoyable one. We visited another dealership after leaving Aristocrat and within an hour we were back at Aristocrat VW with a downpayment. We are grateful for the service Colette provided for us.Blessings,Isaac & Catherine Watson

claudio14

May 16, 2012

Aristocrat Volkswagen is the best dealership I have ever dealt with. I live in New Jersey and I drove down to Florida because Aristocrat gave me the best deal on my new Toureg TDI Lux and best deal for my trade in. No haggling over price, which was great. Michele Chrzaszcz, my salesperson was wonderful to deal with from the start. She responded to my internet price request for the Toureg. I dealt with her over the phone, email and texting, she tried to help me in any way. No pressure whatsoever. Answered any questions I had, dealt with NJ dmv, helped me with hotel and had everything ready for me when I arrived on Sunday, her day off. It was worth the 2000 mile round trip. I would recommend them to anyone. And the car is great. I got over 30mpg on the way home, which was one reason I bought it. Wish we had a dealership like Aristocrat in New Jersey. I want to thank Michele and the whole Aristocrat dealership for a painless and wonderful experience.

planealan

May 14, 2012

Went to dealer to look at advertised used Jetta sportwagon TDI. Met Duane who was very friendly and well informed. Gave us all information with no pressure. After voicing some concerns witht the used vehicle, he said taht they were willing to deal and that he might be able to come close to our target payment with a new vehicle. We drove a vehicle to see if we liked it and then sat down to talk. The numbers he gave us even at first were straight-up with no "games". He was able to get to our target payment, so we bought the car.Duane was very friendly, personable, well informed, honest, no pressure and did not try to "play games". He and I were both realistic and up front from the begining, and we appreciated that. We were expecting to test drive other makes and models, but our experience with Duane was so good that we bought a car then and there from him!

vwgirlbtl

May 13, 2012

I drove in looking for help with car situation and drove away with a car that I love at a price that I love. A dealership with no pressure, no hassle. They love their cars and want to take care of their customers,

gottfried vw

May 9, 2012

great buying experience, michele ch. great sales person.friendly,great knowledge and informative.great pricing for a great product.i can recommend the vw dealer aristocrat and there people to every one.

cherieses

May 7, 2012

Outstanding over all experience!!! Will definatly send friends and family to Johan Le Appreciate the honesty and straight forward no haggle deal. Thanks So much!!

blueyonder1

May 5, 2012

This dealer offered us a family business atmosphere. Duane was a no pressure salesman who made us feel comforable and gave us a fair price.

nbibler

May 5, 2012

Aristocrat has always been a low-pressure dealership. The employees - both service and sales - are very personable and show a lot of pride in their work. I just purchased my second new car from them, today, following my first back in 2005 (~7 years ago). I requested a car and package that was fairly hard to come by, and after a few days of hunting and calling around they were able to track it down, bring it to the dealership, and even sell it to me for a great price. They are wonderful people and it was another great experience.

peteskier

Apr 27, 2012

Aristocrat Volkswagen, of Sanford Florida was a pleasure to do business with. From the moment we stepped in the door we felt at ease. They even had free freshly baked cookies. The sales staff were very welcoming and greeted us as if we were friends instead of fresh meat walking in the door. They made the whole process of buying a car very easy. I simply told them what I was looking for and my budget and they exceeded my expectations by not trying to up sell me to a car I could not afford or preasuring me in anyway by doing the back in forth routine with the sales manager. They had the car I was looking for and even though it wasn't ready yet to sell yet as they were still inspecting it they still went out of their way to finish the oil change on it so we could take it for a test drive. Now that is service! They have a great team of staff all working together for the customer. Great job Aristocrat Volkswagen! When the time comes for me to purchase a newer car in the future I will be sure to go to Aristocrat Volkswagen of Sanford first.

dvukicevic

Apr 18, 2012

Amazing dealership, I have nothing but great words for these guys. They got me into a great car, my negine light came on 2 weeks later and they took care of it and replaced cat without any questions. I will definately recommend these guys to anyone looking for a VW dealer.

dcruz35

Apr 14, 2012

IT was an awesome experience. Ms. Middlebrooks is an awesome car seller and not just that she can be considered a good friend. GOOD LUCK CHICA!!!!

bllucas

Apr 8, 2012

Overall, I had a great service experience at Aristocrat. Michelle was fantastic to work with - very knowledgable, kind and professional. I felt important and like my purchase mattered! Thanks!!

brigittebardot

Mar 27, 2012

Although I have been sold on the VW CC for about 8 months, I was taking my time to shop around. I made contact with every VW dealer in South and Central Florida and ended up walking away twice from a deal, mostly because I wasn't comfortable with the dealerships. And then - along came Michelle Chrzaszcz at Aristocrat VW in Sanford - my search was over. From our first phone conversation - I immediately felt comfortable with Michelle - when we finally met (after a 170 mile drive one way) I felt like I had known her for years! The rapport we had, was truly one of a kind, but I'm convinced - due to Michelle's personality, most, if not all customers feel that way. Michelle is so personable, extremely knowledgable, and professional. At some dealerships I visited, I was more educated and knowledgable about the vehicle than the sales person, - which really annoys me.When I went to Aristocrat VW - by myself (female) - I felt absolutely comfortable (unlike at other dealerships where I could not wait to make my exit), not pressured, and totally stress free. I love my new car, and so does everyone else, although I had planned to sell my old car on my own for maximum profit - I ended up trading it in at the dealership for a decent price (had some equity).I can honestly say - it was the best, most stress free, and fun car buying experience I've ever had!The reason I rate Aristocrat so high and why will recommend them to all of my friends here in S. Florida, is because:1. Most stress free car buying experience2. Michelle Chrzaszcz is the most personable, knowledgable, professional person to buy a car from3. I love my new car4. Plan to buy my next car there5. Did I mention - Michelle Chrzaszcz is the best?Vielen Dank, Michelle, von Deiner deutschen Kundin! Mit freundlichen Gruessen und auf Wiedersehen -

Florida4x4

Mar 26, 2012

I looked at a used vehicle at Aristocrat and the staff was very pleasant to deal with on the telephone and in-person. No high pressure sales tactics.

randa31

Mar 11, 2012

I was looking for a vehicle that would fit into my budget and overall lifestyle. I had been to all of the Volkswagen dealerships in Orlando and felt pressured and harassed. I stopped at Aristocrat on my way home from a trip and began working with Tom Thueson. He showed me several cars, but I did not love any of the choices and he did not try to convince me otherwise (which was refreshing). At this point I told Tom exactly what I was looking for and he told me that he would contact me when something came in that I would love. A few days later he gave me a call and I drove back to check it out. He was right, I loved the car and it was less than my budgeted amount! I have bought three cars and this was by far the most stress-free buying experiences that I have ever had.

mattcorbin07

Mar 2, 2012

The dealership was very welcoming and not pushy the sales associate was very informative and very friendly in helping us with our trade and the purchase of our new car

Bruce404

Feb 15, 2012

Buddy is a superlative representative of Aristocrat VW. His patience and understanding is truly exceptional. I recommend Buddy and Aristocrat at every opportunity. Everyone is helpful, responsible and attentive.The Service Dept. is top-notch and has always provided going above and beyond when I have had my cars serviced. I greatly appreciate the attention to detail that the Service Team provides.Thank you Aristocrat Family.

tonyc

Feb 14, 2012

I shopped at several dealers for a new or used car. After driving across the state and back, dealing with rude sales managers (at other stores), having vehicles sold while I was negotiating pricing and having the F&I managers send me around the world for their financing I HAD to buy a car.I called Aristocrat, the salesperson who sold us a VW a few years ago came in on her day off and sold me a great car at a great price with great service. What more could anyone ask for.

new Golf TDI owner

Feb 2, 2012

My first experience with Aristocrat was a phone call to Michelle on Sunday. I told her specifically what I wanted, she did some research and got right back to me, and she also made me a great offer on a car that was on the lot. I purchased the car on Tuesday, and everyone we dealt with at Aristocrat was friendly and helpful. Great service!!!

SOSINVENT

Jan 26, 2012

Of the 11+ South Florida VW dealers I had contacted, Michele and Aristocrat excelled in every respect when ordering our 2012 Beetle 242 miles away.

transamlover

Jan 26, 2012

Not only was Michele knowledgeable and well-versed on the options between the models, but she listened attentively to what was important to me. She worked with me to locate the exact model and specifications that I wanted, and was extremely quick in coming up with pricing and payment options. The pickup process was smooth and efficient, and the level of service at this dealership is second-to-none. This is the 3rd VW that my family has purchased from this dealership, and they have never failed to impress! I would strongly recommend that anyone in the market for a new car go see Michele at Aristocrat!

KristyMK

Jan 20, 2012

I am proud to say that I am currently in my 4th VW. Since living in Central Florida , I have leased and driven 2 VW CC's from Aristocrat VW. The sales and service departments are excellent. Staff is very knowledgeable and friendly. Thank you Aristocrat!

jsilva23

Dec 22, 2011

This dealership was by far the easiest, friendliest and non pushy dealership I've been to after 4 months of searching for a car. With the help of Michele Chrzaszcz I found the car that i wanted with a deal that i could not give up. I love my new GTI!thank you aristocrat and thank you michele!

visinew

Dec 20, 2011

My wife is a loyal customer for few years of other Volkswagen dealer and I went to this Aristocrat Volkswagen because I interested in a particular CC lux plus 2012. The sales person was very nice but at the end of the deal when we agreed to a final payment and final numbers they try to change my payments numbers after long waiting. My credit is high score,I have a good income and I am a repeat customer to volkswagen. I am really dissapointed with this kind of sales strategy. They just want go up $25 more per month to my payments but I went very upset not for $25, is just because why tell me thousand of reasons to go to this far away dealer and make me spend around 4 hours there to do nothing. I can't believed this dealer spend thousands of dollars in advertising to end and let die a deal for a $25 more per month which is a $1800 in total in the 72 months period which is nothing comparing the potential customer and actual business I was doing including future referrals and more business. I really wonder how this people do business because no make sense what they do after spend the time of a sales person and mine. My wife told me from the beginning go to the other volkswagen dealer and really have to tell she really is right and have the reason. She doing business with other dealer from few years ago and all transaction has been smooth and not this kind of ridiculous situations. I pretty sure other dealer will be happy to do 3rd business in less than 2 years with us. Sure he appreciate the value of repeat customers more than Aristocrat Volkswagen. Good luck anyways!1/16/2012In regards response from dealer is not true at all because number never was as originally they offer and I just bought the car because was the only one in town with specification I was looking for. They change numbers and later tell was a mistake, ok, then change numbers again after 2 days and they tell is other mistake. Not sure if someone not doing the right work or is the trick to catch customers. How a dealer make mistakes so easy when they do that all the time? Not sure if is true or not but make me think is a trick used by some dealers. I express my dissapointed of another change of numbers in dealer with lady at closing and sales person but I was tire and I really want the car, so I just signed all papers after no one tell anything about it. In other issue this people need learn how to treat customer specially by phone because manager yelled at me and I hang up the phone. The manager only was contact me for ask to remove this review and not really follow up the deal. I never meet personally a manager and I went 2 times to the dealer. First time I went for 4 hours and second time around 1 hour to pick up car and never a sales manager approach me to even tell thanks for the business (i don't even know them personally). But they are good in response reviews. I think many negative reviews has been removed by customers after persistence of this manager, because is good doing that (very aggresive). About the owner, I sent an email 12/30/2011 about the manager style and all this awful experience and I was expecting a response from him but never response to me, I beleived is the style this owner approved and consent to managers handle business. Very sad situation but I can't change this mismanagement. And Yes, the refund offered in 12/31/2011 was sent 1/13/2012 by the stamp, and received 1/14/2012 for $280.80 which is the amount not supposed to be charged at last minuted that second day when I went to sign. Thanks for that but understand money can't buy opinion of people experience and less when a customer has been yelled by a supposed experienced manager. Hope this is clear now.

letb33

Dec 2, 2011

I was looking for a low mileage nice priced used Chevy Silverado and I found one through autotrader.com that was at Aristocrat Volkswagen. A 2007 Chevy Silverado LTZ with only 34,000 miles. I sent them an email to get more information on the truck. Michele emailed me back very promptly with all the information that I asked for. Since i'm in jacksonville I was weary about driving to Sanford for a truck. I was also weary because there was some inconsistancies of the aristocrat website and autotrader concerning the truck options. But michele assured me of the correct info. The truck was priced at an amazing price for the miles and options it had. I decided to take a chance and drove down there and I was more then happy when I saw the truck. It was as advertised and clean and in great condition. Michele worked with me in a friendly non pushy, no pressure manner to get the price down a little lower. Also, for my trade in I had already brought my truck to carmax to get it evaluated, and what Carmax had offered me was exactly the 1st offer aristocrat gave me. With a little negotiating Aristrocrat gave me a second offer that was a little higher than carmax. not much but a few hundred dollars helps. Michele was very helpful and pleasant and I would recommend if you are in that area or are willing to drive that far. I love my new truck!

outbackdw

Nov 27, 2011

Tom was very professional and answered all of our questions. He asked us some questions and he knew by our answers our needs. He had the car we were looking for. Heswered all of. our questions of optio of leasing and buy ing. We trust Tom's advice and decided to buy. Tom was fantastic. We have recommended him to our friends and anyone who ask us about our cars. This is the 3rd car we have bought from Aristocrat. VW. They are outstanding and beats everyother dealer we have dealt with. Their service Dept. is above everyone else too!

Happy

Sep 26, 2011

For over a month my husband and I have been searching for a good pre-owned vehicle, after our last car's engine blew up (for the second time!). Reliability was our main concern, as was service, and price. At Aristocrat Volkswagon we found the service to be stellar right from the beginning. We were genuinely greeted (and even offer cookies; our son loved that!) and felt comfortable and not pressured. Our Sales Representative Colette Middlebrooks did everything in her power to assist us in finding the right car within our budget and then the challenge began. With my husband being disabled, limited credit and only essentially one household income, Colette and the Aristocrat team did everything in their power to not give up on us and did not write us off. They treated us like we were worth a million bucks...that's how a car buying experience should be! Thank you SO much for our 2006 Mazda3. We love it and you! We will for sure tell everyone how awesome Colette and Aristocrat is.

dcurtis

Sep 26, 2011

For over a month my husband and I have been searching for a good pre-owned vehicle, after our last car's engine blew up (for the second time!). Reliability was our main concern, as was service, and price. At Aristocrat Volkswagon we found the service to be stellar right from the beginning. We were genuinely greeted (and even offer cookies; our son loved that!) and felt comfortable and not pressured. Our Sales Representative Colette Middlebrooks did everything in her power to assist us in finding the right car within our budget and then the challenge began. With my husband being disabled, limited credit and only essentially one household income, Colette and the Aristocrat team did everything in their power to not give up on us and did not write us off. They treated us like we were worth a million bucks...that's how a car buying experience should be! Thank you SO much for our 2006 Mazda3. We love it and you! We will for sure tell everyone how awesome Colette and Aristocrat VW is.

grgrpp

Sep 17, 2011

I have come to love VW autos. Aristocrat VW's Tom Perry answered my questions honestly, directly without "I'll go talk to my manager ..." intermissions. The process was painless, informative and most importantly I felt I received a good deal without being "massaged or manipulated". That is a lost art in today's business people. I appreciate and respect him and will definitely direct my future VW needs to him and Aristocrat VW.

grgrpp

Sep 17, 2011

I have come to love VW autos. Aristocrat VW's Tom Perry answered my questions honestly, directly without "I'll go talk to my manager ..." intermissions. The process was painless, informative and most importantly I felt I received a good deal without being "massaged or manipulated". That is a lost art in today's business people. I appreciate and respect him and will definitely direct my future VW needs to him and Aristocrat VW.

MissHolly

Aug 12, 2011

We are on our third VW from Dave. He and the othe employees there have exceeded my expectations each and every time. Thank you Aristocrat for being there for us, just wish that more car dealers would model the way you do things!

CozmoAir

May 21, 2011

I drove 1 1/2 hrs out of town [Ocala] to deal with your dealership because of your internet sales person Colette. She stayed with me , alaways answered my concerns and did not fluf me off as 4 other dealerships internet sales persons did. While two of the other dealerships offered the same deal they did not have the information and or helpfulness Colette gave me. I arrived at your dealership; Colette greeted me; the paper work was already done and was to the exact amount she told me, I wrote a check for the car, went outside and she showed us everything about the car.. We spent more time in the vehicle than in the office. I've bought several new cars and this was without a doubt the most plesant and informative new vehicle purshase I ever had. I have heard VW may put the TDI in the 2012 Passat. If so we we will probably buy that car as our second veh. and you can bet Colette will be our contact. This TDI Jetta is the best all around car I've had the pleasure to drive. Totally love it and want another one a little bigger and elegant. To Aristocrat VW inc. I trust you realize what a great employee you have in Colette!! And to you Colette; Thankyou so much, best experience I"ve had buying a car; the drive was worth it because of you. See you in 2012.

Kinetic

May 16, 2011

Can't say enough about the service you receive there. After 40 hrs of buying cars and trucks, and believe you me, I have bought many, this is bar one the best dealer I have ever dealt with.

happyvwgirl

Mar 27, 2011

You guys are awesome!No matter how many questions I asked or how many cars I needed to test drive, everyone was great! All my needs were met and the deal I got was very good to say the least. No one was pushy or aggressive. I've read some of the negative comments, and all I can say is SOUR GRAPES!! My family has been buying or leasing from Aristocrat VW for years and never once has there been a problem. I have and always will recommend Aristocrat VW to anyone and everyone!Thanks Aristocrat!!

kathy0242

Mar 9, 2011

Aristocrat VW took my car on a trade-in after an accident. When the dealership didn't like the insurance appraisers findings, Aristocrat VW insisted on second evaluation.The second insurance appraiser agreed with the initial findings. In what appeared to be a child having a temper tantrum, Aristocrat VW wouldn't return phone calls or insurance paperwork. They didn't have a problem charging $50 per day for storage. Caught between Aristocrat VW and the insurance company I went to pick-up the car. To my astonishment Aristocrat told me it was not my car and refused to give me MY CAR. I had to threaten Aristocrat with contacting the police and filing a stolen car report before Aristocrat released my car to the insurance company.Not once did the dealership accept any responsibility. Instead they were rude and aloof.RUN AWAY from this dealer!

FL_Man

Mar 6, 2011

At 58, I have had to opportunity to purchase/lease many automobiles over the years. And, in all those transactions, I have never had a better experience than with working with Colette Middlebrooks.Colette was responsive, but not overbearing or 'pushy' in any way. Her prompt, honest replies.. to my many inquiries.. over many months.. kept me coming back to Aristocrat for an eventual 'Test Drive'.Once the decision was made to lease my 2011 Jetta, an appointment was made a week later when I returned from my next flying Tour to pick up the automobile and complete the necessary paperwork. The car was IMMACULATE..inside and out.. Colette's presentation was perfect and the 'process' was painless.I intend to recommend Aristocrat VW in general, and Colette specifically, to anyone looking to buy/lease an automobile!Well Done..and thank you Colette..Regards,Kenny CarkeetKC SKY Enterprises, LLC

naturalvwchick

Oct 9, 2010

This is by FAR the BEST dealership anywhere! The staff is super friendly and not pushy! There's no finance dude in some back office and you don't have to jump through hoops to get a great deal! Unlike my previous experience at the other VW stores in the area.I am telling EVERYONE to go to Aristocrat VW. I love my new VW!!! Thanks Aristocrat!!

UFdadof2

Aug 19, 2010

After spending several weeks researching for cars for our college bound daughter we finally decided on Volkswagens, we then set out visiting the local Volkswagen dealers and stopped in at Aristocrat VW in Sanford, Florida where we were met by Mark Kendall, after explaining to him what we were looking for, options, colors etc, he showed us three different vehicles that met our criteria but no that of our daughter, We left that day feeling discouraged at not finding the car we were looking foronly to get a phone call two or three days later from Mark telling us about a vehicle that had just been traded in and that he felt it was what we and our daughter was looking for. My wife and daughter went to see the car and it was exactly as Mark described it, the transaction in buying the Volkswagen Jetta was amazing, Mark assured us that the process would be like no other we had experienced and he was correct, he explained in detail every part of the process and warranty and went as far as getting the address and number for the local dealer where our daughter will be attending college to have a contact person set up for her away from home. We are now a four car family and while they are not all Volkswagens our dealership will be Aristocrat Volkswagen for our next purchase and Mark Kendall the person we will go to see for the next purchase.

fieroguycb

Apr 7, 2010

Colette was one of the best sales people I have ever had the chance to work a deal with. She was extremely knowledgeable of the car that we were looking at. Her approach was to listen to our questions and give us straight forward answers. She was never ever pushy, and very laid back and honest. These traits in sales are hard to teach and Colette knows what she is doing. She knows her cars and knows her deals. Firm, honest and no BS. We will be back to Aristocrat VW for our next car. They are the dealership that Orlando needs, and I cannot wait for them to open their new location that will be closer to town.

nikita18

Apr 6, 2010

I bought my car from this dealership and that experience was uneventful, however, i have had several problems covered under warranty and dealing with their service department has turned into a nightmare. The employees are rude, unhelpful and unapologetic. Furthermore, when i pointed out the issues i was having with the staff to the service manager i was informed by him that they had a "prefect system" and gave me the same attitude reflected by his staff. Proves poor management results in poor performance by entire staff. Stay away from this place unless you enjoy being treated like your business is a problem.

happyvwgirl

Jan 27, 2010

these guys are awesome! i had just arrived into town and called maus to get a new golf. they started showing me USED jettas. that's NOT what i asked for. i ended up at aristocrat because they were courteous, honest, and gave me precisely what i was looking for.thank you aristocrat!! i'm recommending you to all my friends!!

Gokyblue

Dec 12, 2009

After dealing with the both of David Maus's stores in Orlando... and felling like I was being misled on a number of different things, I felt I needed to continue shopping for an honest VW dealer if there was such a thing. I had expressed to one of my fellow employees that the process was getting alittle frustrating and he suggested Aristocrat. Only being in town for a short period I was not aware of them. So I took a trip to Sanford(20 miles from my house, ugggh). The nice thing once I got there I was not pounded on by a flock of salespeople like at the other VW stores. Dave Wallace greeted me like a real person, not a fake. He seemed genuine in his concern for me, but these things can rapidly change I know but... thru the whole his colors never changed, I was even alittle arogant and a bit of an Axx and he held his composure. The atomosphere there was like I was in a different world, the smell of cookies and also I was there on a day that they do a BBQ for there customers, come to find out they do this every month. They were swift in making a price work for me and I diceided to make the purchase right then. I asked Dave when I was going to see the Finance guy and he laughed, apparently the Salesperson is the only person who deals with the customer from beginning to end, WOW that was a relief! It's enough pressure on myself simply just spending that kind of $ and also to have a Finance guy try to strong arm me to spend more. KUDOS to Aristocrat VW for being as advertised!JCR, Orlando, FL

jhb

Aug 29, 2008

i've used this vw dealer a few times for service on my tdi. they have always done an excellent job. i used the repair shop a few times for damage when a car abcked into my tdi in a parking lot. they sat with me and discussed the options for cheapeneing up the fixes, what they thought was best, and options on time frame i could work with. the seond time was from some jerk slamming their door into mine in a parking lot and putitng very nasty dent and paint damage. they remembered who i was and took care of me again. very professional and the only vw dealer in orlando with a full functioning body shop on site, at least at the time i had to take it for repairs. i also used them for new tires on my tdi. they didn't have had the ones i wanted in stock, but offered to get them by that afternoon. i priced shopped ahead of time with tire rack and various other independents. they were very competitive with those places. i wouldn't hesitate to buy a new car there. i didn't work with their sales people or finance, so i can't comment on that process or new/used car pricing, but i have used their service people and that is half the package with a dealership. finding a good honest crew of qualified service techs.

ttolerico

Apr 12, 2007

I took my car to this dealership with three problems: a rattle in my steering column, a tail light that only worked sometimes, and the fact that my car lost power while driving and then wouldn't start. Aristocrat replaced my battery, replaced a bearing in my steering column, and told me that my taillight was fine, all for a cost of $540.00. Two days later I was pulled over by the police for having a burnt out taillight (the one they told me was fine). Two weeks later, my car died while I was driving it with my infant son in the back. When I called the service department about it, they were not only not sympathetic, but said it wasn't their fault that my alternator was the problem and they didn't catch it the first time. Another two weeks has passed and the rattle is now back in my steering column! Exactly what did they do to earn the $540.00 that I paid them? I replaced my lightbulb and also replaced my own alternator because the "experts" couldn't find anything wrong. I would NEVER recommend this dealership to anyone!