Abbye Baustert

21 de jul. de 2021

Was greeted with kindness from the start. The man working with me was very articulate and straightforward about everything included in my service package. He walked me through it which I can appreciate as someone with little knowledge about cars. He further explained the system that Nelson Mazda uses where they text you a video of a full inspection of your vehicle. This video text message system is absolutely genius. At no point was anyone coercing me into spending money on extra products or services and I had a full understanding of everything going on with my car. Overall, this establishment knows how to run their business and my experience was nothing short of amazing. Highly recommend taking your vehicle here to be serviced.

Richard White

9 de sep. de 2021

Five star service, EXCEPT, I’m still waiting for a resolution on why I was charged for 6 quarts of oil during my oil/filter change, today. Clearly, Mazda states “4.8 quarts with new filter on a Mazda 2.5L Turbo 4 cylinder.” Nelson service claims it is a “Parts Department billing issue” and they are trying to correct it. It was also my understanding, based on my conversation with the Service Writer, that this has been an issue for some time. In the meanwhile, it’s up to us, the consumers, to watch for these errors. My service writer completely missed it. At $84.09 per oil change, $6.64 for an extra quart of oil isn’t going to break me. That’s not the issue. When I pull my car onto the service drive for a simple routine fluid change, I don’t expect to see charges for products or services I did not authorize. I can get this type of service elsewhere for 50-60% less. That option remains open.

Anthony Gamble

26 de jul. de 2021

I wish I could give this dealership about seventeen stars. It is the best place to buy one of the best cars in the world. They are professional, courteous, relaxed, and friendly. You can tell by their demeanor and the cleanliness of their facility that the leadership is doing a stellar job. They did me right on my trade and went the extra mile in getting me a good interest rate without any input from me at all. You deal with the same associate from start to finish, so no pushy finance department. I was there for two hours total and drove off in an awesome car and without a headache. It was by far the best experience I've ever had buying a car. I recommend setting up an appointment and calling ahead to make sure they have the specific stock number in their inventory as I went at noon on Saturday when they were extremely busy and noticed that a couple of walk in customers were having to wait a little longer than they would have otherwise.

Jay

10 de sep. de 2021

Bought a new Mazda3 from Nancy and she was great to work with. She's very personable, explained everything well, and knowledgeable about the cars we looked at. The dealership itself is new and clean. They had plenty of cars on the lot to look at. Pricing was fair. I would do business with Nelson again. Edit (9/10/21): just got my first oil change and tire rotation at Nelson. Normally, the dealer is not my first choice, but they offered a discount so I thought I'd give it a shot. I was really happy with their service. They were very professional, stayed in contact with me via text giving me updates, and even texted me a video of the inspection showing me everything was okay. They're definitely setting themselves apart with the technology they're using to provide this level of service which is impressive.

Karen Lally

23 de sep. de 2021

Such a positive and no pressure experience at Nelson Mazda today. Jeff Kindle helped me from start to finish with the purchase of my new car. I cannot speak highly enough about Jeff’s professionalism and knowledge. So happy with my fabulous car!