Used Cars for Sale at New Country Motor Cars in Hartford, CT

Gus Keach-Longo

Oct 27, 2016

Ron helped me take care of my tires today--with the highest level of professionalism! Thank y Ron!!

Janine Ulmer

Oct 26, 2016

As I was driving into work this morning I noticed that my tire light was on and my tire pressure in all four tires was different... I stopped into New Country Motors- Mercedes in Hartford to the service department. I was greeted by Ron Chwalek and my car tires were examined and fixed without wait. Ron explained to me how to read the tire gauge and the importance of adding air every four months to maintain desired pressure. I love my GLK 350 and the service that I receive from New Country and it's staff! Thanks Ron, I really appreciate your time this morning! Janine Ulmer

franklin .m

Oct 22, 2016

i visited your service Dept . today and Ron Chwalek helped me, this young man know a lot about your product. i was very impressed with his knowledge and i will return to this dealership .

franklin m

Oct 22, 2016

i was in your service Dept. today , I was very pleased with the help that i received .

KathyAD

Oct 11, 2016

I always go away a satisfied customer, not matter how small the problem is for me. Today, I went in to learn how to continue to pair my cell phone with my 2007 Mercedes. Ron Chalk educated me to the process. I am most happy when I can be self sufficient. He took the time to walk me through each step and I left happy. Each time I visit the facility I find the staff in sales, service, and cash out to be courteous, helpful, and customer oriented. It is a nice feeling, one that keeps me in Mercedes Benz ownership

Issa1952

Oct 5, 2016

I stop in asking or getting some information on lease preowned or a demo Benz I was welcome by sales men knowing a lot information on lease programs and we were talking about a lot seneria and what available for the money dawn and for sure test monthly payment mean time I got phone call from my daughter as she as ske me were are you I said oat now country Benz she said I m coming and she see new cla in black seating in show room asking her to take me home but we did not show the smell ourr excetment we were dealing and willing on why and insu?And payment and down payment .......then the salesmen Sharif and his best finance (lgirl)close the deal and make us happy or make my daughter happier with the new car as non other like it in the north east ....thanks a lot Sarif and your finance ($)...for the best job they done to us

The Benz Guy

Sep 26, 2016

I called to have my cell phone paired with my 09 S550 and Ron Chwalek called me back right away. I stopped in and within a few moments he had my phone paired and working correctly. I drove right in, he helped me out and within less than 5 minutes I was back on the road. Wow... now that's fast!Amazing service, extremely courteous and obviously quite knowledgeable.I have had my S550 serviced here and I would recommend this place to anyone who is looking for a breath of fresh air. They are the best!! 5 stars!

HEYbaybay123

Sep 25, 2016

Brought my car in for service several times and dealt with Jonathan. He was very professional and timely in getting back to me. Will definitely bring my cars back!

George Lawrence Jones

Sep 23, 2016

On 9/23 I drove up to the Mercedes(Hartford) dealership to put air in my tires. Ron Chwalek greeted me and went out of his way to make sure the tires have the proper pressure. I know anytime I go to this dealership and I see Ron I know he's going to take care of any problem I have with my car.

MSJEK

Sep 23, 2016

The service advisors are great. And for simple drive in things like tire gauge lights, etc. no on is better than Ron Chwalek. SO personable, professional and accommodating. While you can buy a car anywhere, its the people that make you come back for service and future purchases. Kudos to Ron for being one of those people.

Mercedesbenz

Sep 20, 2016

The service at MB new country is always exceptional! Thank you to their employee Jonathan Karimi, who always exceeded my expectations by providing feedback and follow up. Jonathan is very knowledgeable and takes his time to explain the work that was done. He provides objective & timely advice to his customers. MB New Country is lucky to have him. F.E.

LUVMB

Aug 25, 2016

I was visiting in the area from New Jersey and had an issue with my tire pressure. I drove into the dealership and Ron C assisted me immediately and showed me what he was doing and how long the adjustment would last. I was in and out in under 7 minutes. I was starting out on a 250 mile trek and felt much more secure.

bob130

Aug 23, 2016

a red message came up regarding tires while i was driving. i was close to new country, so i drove over. they were very helpful and fixed the problem with a little air. the really good part was that they took the time to explain to me why the message came on and what to do if it happened again

james j g

Aug 17, 2016

My car's problem turned out to be not too complicated. Even with this issue the service was great and the advisor's personal and professional approach was well appreciated. He answered my questions with clear answers, since I always want to understand the problem. I felt like i was appreciated as a customer. The service matched the quality of the cars at New Country

Bill Stevenson

Aug 8, 2016

Service done today. Helder Crespo led the way and the expereince was quick, easy and I was well informed of the service status. Check in and out was a breeze including a loaner car paperwork. Everyone is super customer service oriented. My complimants to all.Thank you,Bill StevensonConnecticut Spring and Stamping

John L

Aug 5, 2016

My wife had her M Class warning prompt inform her that there was a tire issue. I stopped without an appointment and was greeted by Ron Chwalek from the service department. He immediately identified the problem, took the car in and had the problem resolved in 10 minutes. Again, all with out a scheduled appointment. Great service from a professional representative for New Country Mercedes. Thanks Ron.John LinguaWindsor Locks, CT a.

wrivera

Aug 1, 2016

Brought my Mercedes E class to dealership when I was experiencing problems with tire pressure.Ron Chwalek immediately handled the problem, explained the reasons and had me on my way in 10 minutes. I felt lucky to have New Country as my car dealership.Wayne Rivera

Gail Vogel

Jul 31, 2016

I purchased a pre owned mercedes this week. I stopped by New Country to see if I could get help with all the bells and whistles. Bijal Upadhyay got into my car with me and went through all the details of my car. she was patient, informative,sweet and charming. I was very pleased with her explanations and help.What a great service and a lovely woman!

David Newsom

Jul 23, 2016

I have been bringing my 2008 C300 to this location since 01/28/2013 at which time I met with Brenda Sostre in the Service Department. Although I could take my car anywhere to be service I continue to come ONLY to New Country because I know that Brenda will take care of my car as if it was her own. Brenda is so trusting and warm and makes the wait time not seem so long because she keeps you informed as to what is going on. Twice I was afforded a Courtesy Car because of Brenda and her not wanting me to be without a car while my car had to stay at the repair shop. Brenda is very knowledgeable about what needs to take place with my car and makes the necessary suggestions in order to ensure that my car will continue to last me for years and yearsIt would be nice if there was a soda machine in the waiting area for those that do not consume coffee or tea. Thanks to Brenda on one of my visits, she took me to the employee break-room where I was able to obtain a soda to enjoy during my wait time.Brenda always closes her sale with a smile and a hug.

Pomfsceojosephm

Jul 23, 2016

Let me start that when I was initially going to buy a Sprinter for our business I was hassled, pushed and relentlessly contacted by other Mercedes dealerships. I had the pleasure to deal with Dan Sullivan of New Country and he understood we're in business and businesses buy vehicles. He provided in-depth information and had the most knowledge about Sprinters and he never pushed us once. After dealing with so many dealerships we were so happy with his professionalism we decided to move forward with him and we actually ended up driving away with a 4x4 Sprinter at a very comfortable price. He did everything including setting up complex logistics to get the Sprinter we wanted. Fast forward 1700 miles later. The Sprinter's transfer case locked up when driving down the road we had a previous issues engaging and disengaging the 4x4. At 8 pm Dan answered his email and told us who to call. That evening our Sprinter was put on a flatbed and brought directly up to new country the very next morning they took a look at it almost first thing and they have found there was a defective transfer case and internal gearing problems they order a new transfer case and believe it or not they had it swapped out and the truck ready the very next day! They have the van done one day early than what they initially told us I would incredibly grateful because they know this truck is what we used to make money for our business. I couldn't be happier with the sales staff the customer service and the technicians at new country they have rightfully earned our business as a company and being a business owner myself I appreciate true customer service as we do the same for our customers as well. We will purchase more vehicles from them in the future for all of our Sprinter needs. Thank you New Country!Joseph MontuorI CET/CEOPeave of Mind Fire & Security LLCwww.pomfire.com855-997-4POM

Jaeger

Jul 13, 2016

The customer service staff at New Country Mercedes Benz of Hartford is top notch. I have worked with Mohammed Salem and Bijal Upadhyay. Bijal is extremely knowledgeable of the computer and electronics in the car with regards to the somewhat complex navigation system and other convenience functions of the car. She definitely will make sure that any questions you have with regard to the operation of the vehicle are resolved. Mohammed is a superb associate who makes sure that your session at he dealership is comfortable and successful for the reasons that you may be there

Completely satisfied

Jul 8, 2016

My husband and I had really the best experience and excellent customer service since we arrived to New Country Mercedes-Benz. We are completely satisfied specifically with the salesman Dean DiBella, and the product concierge Bijal Upadhyay. Dean was awesome and great. He did everything he could to make sure we were not only happy with C300 4MATIC but that was exactly what we wanted. At any point, we never did feel pressured to buy. In fact, it was quite opposite. Whole purchase was within 2 hours! He was so welcoming and professional. Generally, car buying is stressful but Dean and his manager made it very easy for us. He made sure that our car would be delivered to our home. At the end, we want to thank Bijal Upadhyay who delivered the car at home on time and explained us how the car works. Bijal had explained vividly all about the luxury car (c-class Mercedes) and took time to make us understand. She also made sure that I am driving comfortably and know all about this luxury car. She is very nice, courteous and very helpful. She is very thorough about her job. We are enjoying our new car and drive.Bijal and Dean are outstanding team of New Country Mercedes-Benz, Hartford, CT. My husband and I will recommend Dean and Bijal to anyone we know wanting to buy a car and we will definitely buy from them to make another purchaseNilanjana Maulik

Hamed Ghorbani

Jun 24, 2016

Jonathan karimi provided excellent service. He is a huge asset to your company and I will continue to come back because of him. Thank you!

happycamper

Jun 17, 2016

I had a warranty issue with a 2013 C 300. I was helped by Sammy Cruz who was knowledgeable, efficient and responsive. I had the work done (seems to be fine now) and had the 30,000 mile servicing done, as well. New Country isn't cheap, but you get what you pay for, and they gave great customer service.

DowntownLiving

Jun 6, 2016

Was greeted at the front desk by GM Steve Dunham. Arrived without an appointment on a Friday afternoon and Ron Chwalek was great. He got one of the foremen to apply lubricant to my faulty gas tank cover and fixed my dashboard in a few minutes. Everyone went above and beyond.

portly01

May 19, 2016

I needed tire pressure adjusted. I called Melanie Dazy, in Sales, through MBrace concierge and when I drove in, Ron Chwalek met me with a handshake when I gave him my name. He had me pull up and I was out in less than 10 minutes. As you read other reviews about Ron you can see what an outstanding service representative he is.

Chris

May 17, 2016

My husband stopped by yesterday and Ron Chwalek set up my new phone on Bluetooth for us. We attempted to do this many times ourselves with no success but once again Ron saved the day!

rkunver

May 7, 2016

I am writing this note of appreciation for the outstanding customer service provided by New Country Mercedes dealers Service Department Mr. Ron Chwalek, Technician James, GM Steve Dunham and at most importantly Brenda service consultant. It was a great team effort on last week when i drove in with broken windshield wiper and low air tires. I was attended by this good and hardworking people from Service department. Brenda and Ron hardly took 15 minutes to rectify the problem of my car. The ability to provide the resolution quickly exceeded my expectations. Keep up the good work guys!

Arlene

Apr 27, 2016

I brought my Mercedes into the shop to get my trunk fixed. The trunk would not open. Ron Chwalek looked at the trunk. After about 3 minutes he had the trunk fixed. He was quick, polite, and sent me on my way. I would use him whenever I need work on my Mercedes.

David

Apr 15, 2016

Ron who met me when I brought my car in because it was low on oil was an exceptional help. I love the service at New Country. Have been going there for three years and they are really good.

lmn3222

Apr 1, 2016

Ron provided excellent service to me today. I stopped by to have my coolant replenished. I was in and out of the dealership within 5 minutes. Ron was extremely professional and pleasant.

cwalters12881

Mar 31, 2016

I was having a difficult time paring my new iphone to my C300 so I stopped at New Country Mercedes in Hartford on my way home from work on Wed, 3/30/2016. Ron immediately came over to help me. Not only did he get my Bluetooth working but he loaded all my contacts and showed me how to scroll thru them using the wheel so I never have to touch my phone looking for a contact. Ron did an exceptional job helping me considering I didn't even have an appointment. Thank you Ron! Cathy W.

Patrick Finleon

Mar 21, 2016

As always, I found the total experience of using NC service to be exceptionally fine. Politeness, information and step by step assistance through the process was outstanding. This latest visit was to respond to the recent recall for my C-300 sedan. Sam, my service advisor . was pleasant and helpful. I would like to commend the new process of triaging service. The woman who set up the initial appointment was able to save time and frustration by pointing me in the right direction and making sure I got the right technical assistance. This is customer friendly and reassuring - Keep IT! A couple of services could be fine tuned: The line at the payment window is still long and can clog the hallway. I have noted this before but no one seems to care bout that one. The turnover in service advisors seems to be rapid. Each time I go in there are new people and when the triage woman asked if I had a particular person in mind for advisor, none of those I had my last visit was still there...Finally, the recall repair was effected ahead of time so I didn't really need the courtesy car offered - a win/win. The only negative was that they must have shut down the electrical system to do the work but when they turned it back on they failed to reset the time date stamp and several settings back to automatic. This is minor compared to the overall high quality I experienced in every area of customer service. But you have spoiled me and I want to be sure this oversight is corrected. (with new people learning the job it takes a while to learn to cover all the bases). This is outstanding service!!!! Keep up the good work.

Moo Yong Lee

Mar 6, 2016

Dear Mr. Dunham, GM My wife and I stopped by your shop yesterday to get some help to operate correctly with Navi. Upon my wife stopped car in the Service area, your employee, Ron came right away with paper and pen and asked us "May I help you". From that point on he explained every thing very clearly over and over until Asian customer understands 100%. We had to thanking him few times when we depart your Service area. Having such excellent employee in front line in the Service area, you do not need any advertisement. Ron is the best and most valuable advertisement. My wife and I would like to see that Ron should be recognized by GM, Mr. Steve Dunham. .Sincerely, Moo Yong Lee

Bob Picarello

Mar 4, 2016

After arriving at a very busy time at the service department in the middle of the afternoon without an appointment to have a headlamp replaced, I was immediately helped by Ron in the service area. He informed Brenda, my long time service tech who advised that the matter would be addressed at once. After about 15 minutes in the comfort of the waiting area, my ML350 was ready. I requested a car wash which was promptly provided. Both Ron and Brenda were a pleasure to deal with. Overall a prompt and pleasant experience!

Angela

Mar 4, 2016

Mike has been great with the process of finding the right car for me. Buying the car was almost too easy. Bijal is being so helpful to get the "tech" stuff working on my car. I'm learning and she is very patient and thorough. It's a great experience and I LOVE MY NEW CAR

javier fernandez

Mar 2, 2016

I have service to my mercedes benz in this dealer... They spent few hours to do service to my car and everything was excellent. Brenda was very helpful in this service

Laura

Feb 22, 2016

The staff here is exceptional! Melanie assisted us in our search for a new vehicle. We highly recommend you ask for her when you buy your next car! She was incredibly kind, informative, and made us feel at ease throughout the buying process. If you want to buy a car from a dealership you can trust go to New Country Mercedes Benz.

Shelly

Feb 21, 2016

I am a return customer and have nothing but positive comments on my experience working with Mirela. She is always helpful and knowledgeable about getting me into the perfect car. I will be back to see Mirela when it is time for a new car.

BillD

Feb 20, 2016

Saturday morning before a week long winter trip I received a warning message - check passenger low beam. Drove to New Country in Hartford, drive-in service door opened, greeted by Ron who immediately addressed the problem, walked with me to the parts department, brought the bulb to a tech (Emett) and before I paid ($12.00) for the bulb, the work was done.Thank you, GM Steve...great people, excellent service!

B.A C.

Jan 28, 2016

Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever, even at a 5 star hotel. New Country Mercedes is the epitome of customer service. There wasn't a time where Mike was too busy to answer my questions, assist in creating the best deal for our budget, he even came to our home to sign papers because we couldn't get to the dealership due to such hectic schedules. Who makes house calls? Mike does. Now everyone please don't expect this man to run to your house but know that this man goes above and beyond to accommodate you. New Country, because of Mike, you have lifetime customers. My greatest hope is that you reward Mike accordingly for this kind of service. I would like to see him recognized please. Thank you Mike for an amazing experience. Thank you Mike for being amazing. Thank You New Country and Jerod too for everything!!!! Barbara C.

1VeryHappyCustomer

Jan 28, 2016

Ok, where do I begin? Never in my life have I experienced such amazing service, consideration, sensitivity to what my needs were, and anyone who went out of their way and above and beyond like Mike T. did for me and my family. This was just an amazing experience. I haven't been treated so good ever, even at a 5 star hotel. New Country Mercedes is the epitome of customer service. There wasn't a time where Mike was too busy to answer my questions, assist in creating the best deal for our budget, he even came to our home to sign papers because we couldn't get to the dealership due to such hectic schedules. Who makes house calls? Mike does. Now everyone please don't expect this man to run to your house but know that this man goes above and beyond to accommodate you. New Country, because of Mike, you have lifetime customers. My greatest hope is that you reward Mike accordingly for this kind of service. I would like to see him recognized please. Thank you Mike for an amazing experience. Thank you Mike for being amazing. Thank You New Country and Jerod too for everything!!!! Barbara C.

Gary Stackhouse

Jan 26, 2016

I have purchased 2 M/B from this dealer...They spent 5 hours with me to buy my 2016 CLA 4Matic. I must say Sales... especially Mirela Crista- Sales Representative, was 10 5 Star and all sales members were professional and polite.I hooked up with Bijal Upadhyay...Mercedes/Benz is a very high tech auto..she is a product concierge and started a tech info really good ! Look forward to info and service support.THANK-YOU NEW COUNTRY MOTORSMr. Gary M. Stackhouse

Ivona

Jan 23, 2016

GM-Steve Duhnum - I needed a low beam light bulb replacement, Ron was very helpful, walk me to the parts sales desk to make purchase, then tech. Tony A. replaced it and I was on my way out. Entire process took only 15 top 20 min. Great job...thank you...happy customer

Jim Brother

Jan 21, 2016

For Steve Duhmum: Once again Ron provided prompt and efficient service when I brought my E350 in for low tire air pressure. As always, he greeted me and after listening to my problem quickly took care of the problem. He explained that my tire pressure should be all set for about four months and told me that if I had a problem before then, I should return for further service.

Beena

Jan 14, 2016

I needed wiper blades replaced. Ron at New Country Motors was extremely helpful. He took a photo of my VIN # drove my car around to the service area and walked me back to the parts sales desk . After I bought the new blades he quickly changed the old for the new. Made my chore soooo easy. I'm truly grateful for that. What a thorough gentleman. The gentleman at the sales desk also had a very kind and friendly demeanor.

Candace Holmes

Jan 14, 2016

Sadly, I totaled my 2012 ML350, and needed to replace it immediately. I called Nelson Daswani, who has sold cars to my husband and myself over many years. He was able to get me in another ML quickly. He also went to the body shop where my old car had been towed, to retrieve the cargo liner and cargo fence and install both in the new car. It is not often one can use the word compassion with an automobile salesman, but that is exactly the word I can use for Mr. Daswani. He knew my accident had been traumatic, and he guided me through the new purchase gently and with care. I knew I could trust him completely to put me in a comparable car to the one I had lost. But I also knew he was looking to keep me safe. Todd was great in explaining why I should think hard about availing myself of the loan options. He explained everything to me and I came away understanding the benefits. Finally, Ms. Upadhyay sat in the car with me, going over all the instruments and controls. She waited patiently while we set up Sirius -- closing out the contract on my old car, and setting it up for the new one. All in all, the very difficult loss of my former car, turned into a very smooth transition to a new one due to the professional and COMPASSIONATE treatment by each member of your staff with whom I dealt. Thank you, all.

upsetcustomer

Jan 10, 2016

This dealer has poor customer service skills and poorly trained staff. My new car was due for its yearly service which I pay with my lease- and not only do they could not service my car on the weekend they were trying to give me a loaner from enterprise not equivalent to my luxury car. I called the Mercedes Dealer in Greenwich CT at 5pm Friday and was seen by 10am Saturday received a loaner of same equivalence as mine and their concierge met with me to go over the features of my car- something that was poorly done in Hartford. I will always go to Greenwich for all my future needs for my Mercedes-Benz.

Dave Parker

Jan 7, 2016

So one would think it would be easy to add power steering fluid to a mercedes, correct? Well not exactly, but alas new country once again saved the day. Service Department at New Country has always been good, but this time they went above and beyond. So after realizing I needed power steering fluid I did an online search and found a plethora of info which led me to a specific product. But of course none of the ususal parts store carried it so off to new country I went. I pulled in told the attendant Ron this and out came a tech, maybe 10 minutes, named Mike N.. He gave me the correct info and topped it off with the correct product. No cost! He even gave me the rest of the bottle! Needless to say the info online was inaccurate! Also glad to see that Mike Conlon is the new service manager. Congrats Mike! Sincerely, Dave Parker

Jim Brother

Jan 7, 2016

Once again, I received excellent service from Ron when I arrived at New Country Mercedes-Benz with an air pressure problem in a new tire that I had purchased two weeks ago. The original replacement process was accomplished in about an hour on a busy day for the service department. Today's service took about twenty minutes. Ron was exceptionally patient and knowledgeable about the problem. Once he had checked the air pressure in all four tires, he reset the tire pressure monitor system and clearly explained that if the tire pressure problem occurred within four months, I should bring the car back for a thorough service examination. Ron is an ideal person to greet incoming drivers at your service department.

Rob123

Jan 2, 2016

I bought my car (CLA) from here after my Jetta broken down in Massachusetts. I live in Delaware so my husband and I are taking a train back up near his home town to buy another car from new country motors. We were so please with thier service last year that we are buying my husband truck with the help of Dale. Thanks guys! Deyata

Should have went to Mauro motors

Dec 31, 2015

2 hours sitting in waiting room and when I finally go up to service counter they tell me they are just starting the tire swap now the tire has been losing air since I bought it. The people paying for services today are priority I guess I would recommend not using this dealership due to my experiences today and so so service buying my new vehicle

christianver1984

Dec 30, 2015

I had my tires checked this morning. Ron did an awesome job explaining why the tires need to be checked every 4months. That was pretty new to me. I am thankful how he took the time to make sure all the tires had the amount of air needed to last. He would very courteous in doing the job.Thanks for the excellent service.V. Bolton

Mary Grier

Dec 28, 2015

Saturday morning at Called New country to get a quote Low beam light. The quote since bit too high so decide to drive there and glad I did. Only paid for bulb and Ron and Jullian took care of me. Services and care was great. I will give this visit a . Thank you GM Steve Durham, Ron, Tech.Jullian

MB ML Owner

Dec 19, 2015

MB New Country in Hartford offers a free service to stop in any time and have your tire pressure checked--fabulous! They have the appropriate and high quality gauges that you won't find at your local gas station. They also take the time to show you the appropriate pressure (on the fuel filler door, not the tire or the B pillar). Someone was ahead of me in line getting the exact same thing done. We were both serviced super fast. Ron was great--topped off the pressure and made sure the tire pressure monitor was calibrated. Alex was great too! Came out to talk a little about pressure and when I wondered aloud how old my tires were, he went to the trouble to reposition the vehicle and take a pic of the inside tire wall--found out my tires were relatively new and not as old as I thought. A++++ service Ron & Alex!!!

service

Dec 10, 2015

I purchased a 2013 pre certified 350 C in May of 2015, in Dec. 2015 I brought the car in because there was black soot all over my front rims, the service center told me I needed new breaks and roaters and charged me $700. , even though I had only put on 3,000 miles since the purchase of the car. I asked for a discount of some sort this seems not right to me, they told me there was nothing else they could do for me, plus I would like to add this is my 2nd car purchased from them.Not happy with them at all would not recommend them to anyone and would not go back thereBrenda Della Rocca

gb

Dec 7, 2015

We purchased a certified vehicle at New Country in Hartford, CT with Don Salierno as our sales rep. Don was excellent and very easy to deal with from the beginning to the end of the process. The dealership had just received the vehicle the day we were in for a test drive.Don let us know and managed the process very well..He was awesome throughout the entire experience and his personality clicked instantly with us making our decision very easy. This was certainly one of most rewarding car purchases we have ever made. I would highly recommend going to New Country and working with Don.

javier fernandez

Dec 3, 2015

Brenda sostre excellent nice person gave me great services and good priceI can recommend anybody very nice and friendly workers, lot of new futures

dbasuli

Oct 26, 2015

Horrible experience. They are extremely unprofessional with time management and sent me the shuttle very late. I was stuck at my work with no car for more than one hour. Shuttle came past 6pm.Also I went for the problem of a pull in my car. They did an alignment (not sure if that was the problem and its their responsibility to find if it was or not) and charged me. The problem was not fixed, the car had the same problem. When I tried to contact them, they just justify themselves. I paid for nothing.I am sure if I went to any other service center, they would be honest to tell me the real problem and wouldn't charge me dishonestly. I advice you to find a other place. My experiences with other places are much better.Also in the past, they had tried to charge me thousands to replace catalytic converter while my car was eligible for the catalytic converter under the EPA federal law. I did replace it for free, but if I did not do the research about the warranty, they would have charged me the money.Believe me, I have done a lot of servicing with this place and spend several thousands there. I now go to other independent repair shop and they do a much better job and above all they dont charge me blindly and are honest. The new country seems not to listen and understand the problem the customer states and always eager to just suck off money from you.

Lisa

Oct 20, 2015

Fantastic experience, worked with Murray on leasing my second BMW. I called Murray b/c my lease was coming due, I phoned to make an appointment and was able to turn in my lease and get into a new lease in no time at all. Working with the Murray was a smooth transition from one vehicle to the next.

Peach

Sep 29, 2015

I recently purchase a low mileage 2015 C Class. Mir Alvi was terrific. He delivered on everything that was promised during the sales process and beyond. The car required a few follow-up items (paint touch-up, etc.). Mir ensured that everything was completed as promised and did so in an efficient and effective way. I also worked with Brenda in service and she also did an outstanding job. Thank you for making my first Mercedes purchase. a great experience.

Angela Cottingham

Sep 25, 2015

I went to MB dealership in Hartford to get air in all of my tires the other day. The service guy Ron, was pleasant and helpful. I came in straight from work without a problem. No lines no waiting...Happy to know I can come in and get great service!

sc

Aug 31, 2015

Easiest purchase of a new car I have ever had! Don Salierno is an amazing & experienced sales man who made purchasing a new car easy & enjoyable! His level of customer service & attention was amazing! New Country is a beautiful dealership & very friendly! I would highly recommend purchasing a car there and using Don! No stress car purchase!

Avoid New Country Auto

Aug 28, 2015

If you ever make a purchase in the part sales department of this dealership be prepared to hear a robot recite the same phrase to you over and over again when you try to make a return for a part you don't need, "All sales are final for special ordered parts." Fortunately for me this lesson cost me only $40 because i managed to fix the spare part i had ordered but they refused to make the return even though my prior business with them has been for much more money. Don't make the mistake I did, buy parts ANYWHERE ELSE unless you enjoy headaches and no customer service. Most of the employees were very nice and I think the biggest problem is the New Country Sales Policy as well as the Sales Manager Dave who has no common sense and treats the people who pay his salary (consumers) like they are garbage. I understand he is in a though position but I will be making a formal complaint against him for giving the Mercedes Benz franchise a negative image and disenfranchising their customers.

Daniela

Aug 24, 2015

new country Mercedes Benz is a great dealership. I had a great experience. Everyone was willinng to help answer questions and make the buying process very simple. Besty was wonderful. She was very helpful answering my questions about purchasing a new car and willing to work with me to try to get me into the car I wanted. They were honest and the purchase went very smoothly. All the employees were helpful and educational. Loving my new car!! Thank you New Country!

John

Jul 20, 2015

Recently I purchased my third Mercedes from New Country Mercedes. Don Salierno has always been the sales professional that I have negotiated with. Alex Odornez in service has consistently provided me with exceptional service with my previous cars, so the decision to return to New Country was based on the excellent service and sales assistance that I had experienced. Don, as in the past, was very patient and had a comprehensive knowledge of the competitive vehicles I was considering. To his credit Don truly works as a client advocate. He is direct and honest and expressed his opinion with objectivity. I am not one to make a quick decision and I research pricing and reviews of the vehicle I was interested in. I had mentioned to Don in May that I had interest in a particular model and if he found a decent deal to call me. I heard from him this month and the deal went through. The after sale attention and the details of the closing process was made easy with the work Don did to complete all of the paperwork. I would not hesitate to recommend to any one in the market for a new or pre owned Mercedes to contact Don Salierno at New Country.

Jon

Jul 16, 2015

I recent found a vehicle that my wife really liked. I called a salesperson (heem, I think is his name). At first he was very eager to help. Once he found out I lived 600 miles away he just lost interest and I feel he just didn't care. I was already preapproved and ready to go. I was also willing to fly out and pick up the car. Then I spoke with Jarold (Suppose to be a Manager). He threw me some lines and said we can work it out and would get me all the numbers. So I said ok. Next day comes and no response and I tried to get ahold of Jarold to see what is going on. When I call the dealership it goes straight to Voicemail ( they screen phone calls) also I have never called a dealership and never been ignored like this place. They don't even have a receptionist and if they do then that person is about worthless. I finally get ahold of Heem and the vehicle said it had 6 miles on the website and heem tells me they told that this vehicle has 5000 miles. I was anger because they lie on their website. Since my wife wanted the vehicle we looked past that and still wanted it. I don't understand how a so called "High End Dealer" treats their customers like garabage. I drive a 60,000 Ram Truck and those dealerships at least treats you with some kind of respect. Apparently New Country doesn't want to sell their vehicles to bad. If you want me to buy from you "New Country" then you better treat me with respect and give me a better deal. If not then I'm sorry my money isn't good enough for you.

David Peck

Jul 6, 2015

We purchased a Certified Mercedes through Mirela Cristace at New Country in Hartford. I was provided with a wealth of detailed information about the history of the vehicle. I scheduled a test drive which was done in a timely manner. Mirela was personable and knowledgeable and helped us address important issues regarding warranties and such that really had a bearing on our decision to purchase from New Country. The finance manager was very professional and efficient and pulled no punches. The delivery went smoothly. My family and I are very happy with the purchase. I highly recommend Mirela and New Country Mercedes in Hartford. Regards, DRP

drpesq

Jul 6, 2015

Everything from the initial contact to schedule a test drive to meeting with the finance manager and taking delivery was smooth and very satisfactory.I have had service done there in the past, and was very pleased by the price, work done and follow through by the service advisor. We dealt with Mirela on our recent CPO purchase and it was a low stress and professional experience all the way through.Having confidence in your dealer is second only to having confidence in the car itself. Mercedes has some excellent vehicles on offer and there are equally impressive staff members at New Country in Hartford to be sure that purchasing and servicing are handled in an equally impressive and satisfying manner. I highly recommend Mirela and New Country Mercedes.David R. Peck

Thomas A Pinto Jr.

Jun 1, 2015

I recently purchased a 2010 Buick Lucerne CXL from New Country Motor Cars in Hartford, CT. Yes, you read that correctly, a Buick from a Mercedes Dealership. What an extremely positive experience from beginning to end working with Brad Epstine. My initial request via their website for additional information on the Buick before traveling North to Hartford was promptly provided by their vehicle packet program that fully documents the history of the Lucerne as well as numerous photos of the exterior and interior of the car. First class presentation all the way! Next came the initial visit to New Country Motors and a meeting with Brad to go over the car and take it out for an evaluation ride. I was hooked on this car after we concluded the run on I91 and a review of the presale servicing performed prior to putting it up for sale. I took delivery of the Lucerne shortly after and I am currently enjoying this fine car. New Country Motor Cars with a staff of dedicated people such as Brad Epstine made for a superior buying experience with an attention to detail and a style of customer interaction that is guaranteed to put a smile on your face as you drive away in your new car. This dealership is world class in all respects and many thanks to Brad and the team at New Country Motors. Well done indeed!

Jim

May 15, 2015

I recently leased a GL450 and worked with Jenna Bemis. The experience and the car (it was our first MB) was so great, that I went back a month later and purchased a CPO ML350. The entire buying and leasing experience was consultative and helpful (not pressured!). I had the pleasure of working with two of the Finance Managers (Tim and Staci) and both were excellent. I feel like they found the best deal for me and valued my trade-ins with the market. Since the buying experience, I had two interactions with their service department and the EXCELLENT customer service continued. Peter and Sammy were professional, helpful, and valued my time. I can't say enough about the experience from start to finish. I highly recommend the dealership from a sales (Jenna); finance (Tim and Staci); and service (Peter and Sammy) perspective.

Ron M.

May 12, 2015

Mir Alvi: I just bought a used car from New Country Mercedes - Benz in Hartford. The experience was by far the best I've ever had buying a car. Mr Alvi was courteous and helpful. The car was for my daughter and , so he made sure the car was suitable for her .The dealerships other employees were also helpful and friendly. Finance department was helpful and courteous . I would recommend this dealership to anyone seeking to buy a automobile. And I would use Mr Mir Alvi as my salesperson .

paul glassanos

Apr 6, 2015

excellent!.................................................................................................................................................................

JGreenberg

Mar 18, 2015

I recently visited New Country Mercedes in pursuit of my next vehicle. The dealership was very accommodating, and the sales professional in particular was very knowledgeable, friendly, and pressure free.It definitely felt like she took the time to listen to what I was looking for, and made recommendations based on the information that I provided her. Their numbers were very fair and although I didn't purchase during my first visit, I will certainly purchase from them in a near future.Thank you Kaylee for the white glove service.

DebS

Feb 27, 2015

I did not buy my Mercedes at New Country, however, I will certainly consider them for my next purchase. I had a "key situation" in January while I was in Hartford working. Luckily I was able to get my car to New Country and the service I received was nothing short of Excellent! Sammy Cruz was my service advisor, and he took charge of the situation, and had it resolved to my satisfaction very quickly. Also, the staff and facilities are first class. I would highly recommend New Country, and will be back when I am ready for a new vehicle. Thank you, again, Sammy, for all your help!

Stephen Love

Feb 13, 2015

I purchase a new vehicle every 12 to 18 months. More often than not over the internet. I have a large Mercedes Dealer 5 minutes from my home. We can never get together on price. I came across New Country Motors. Contacted the General sales manger, Tim Michael, He told me the truth, no games. Honest fourth right. I traded my 2011 E350 for a 2014 E350. I drove for almost 20 hours through the record snowfall for this car. I then met Abu, my salesman. He was incredible. Everything was in order, answered all of my questions, polite, professional. I highly recommend him. I purchased my first Mercedes when I was 37, (a new E420 in 1999), I have never experienced the level of service as I did from the mangers, the sales person, to the detail department! (Jose). As in every corporation, attitudes, business philosophies etc. begin at the top (dealer principal) and works its way though the ranks. The net result is, doing business the right way, with respect, integrity, and exceeding the customers expectations. THE WOW FACTOR.

P. Flagg

Jan 12, 2015

Our family had been using North Haven Mercedes-Benz for service. It is closer than Hartford. But I'm happy to make the drive. The service experience was different as night and day. My service consultant Brenda was a pleasure to deal with. We will be customers for life!!!

Yardiebwouy

Nov 5, 2014

Just purchased a 2013 C300 and for the first time in my car buying experience the process was excellent from start to finish. I was recommended to new country and Cherif by another satisfied customer. Cherif was very professional, personable and patient. He allowed me to look at test drive several cars and gave me his undivided professional attention until I found the car that caught my attention. He did not pressure me to making any decision and was straight up and honest throughout the whole process, he also worked on getting me a satisfied trade on my old car. The second half of the process was also excellent, business manager Jerrold Winful was also very professional and patient. Made sure I understood and was comfortable with the entire financial process. I visited the dealer several days after my purchase and both gentleman maintained that same,personable and professional attitude I experienced with them during my purchase. That leads me to conclude that these gentleman are in the business of providing excellent customer service and satisfaction and not just another sale. I will be returning to see them when I am ready for my next C300.

tadonner

Oct 26, 2014

I worked with salesperson, Cherif Diouf He has listening skills and is not trying to just sell you a car. I appreciated his working within a budget. He wasn't the typical salesperson from other dealerships--and I did shop around! I recommend New Country Mercedes Benz and in particular Cherif to work with. I doubt you'll be disappointed with the experience and you'll get excellent service.

Geoffrey.C

Oct 16, 2014

On 10/8/14 I made an appointment to have a problem with my soft top not opening properly with Alex in the service department for 10/10/14 at 9:00 am. When I arrived at the service desk there was no appointment scheduled for me. After a few minutes, I was told that i would be taken care of. When I got my car back there was greasy hand prints all over the steering wheel and on the door panel. I called over the the person in the staging area and showed him and his comment was " that's why they call them grease monkeys",he cleaned off the grease and I drove away very disappointed.

Andy Deveau

Sep 5, 2014

Last week I purchased a 2012 S550 from New Country. Over the years I have purchased many cars, foreign and domestic, but until now I have NEVER been motivated to take the time and effort to seek out a way to tell others about a positive buying experience. But this process was a surprisingly pleasant experience in every way. The two people I worked with were Mark Hoch, the GM, and salesperson Don Salierno. I worked with about 10 dealerships as I searched for the perfect car, and here are some specific things that separated New Country from other MB dealerships: - Responsiveness: from the very beginning Mark and Don were responsive to my questions, and I got multiple email and text updates almost every day, including nights and weekends. By comparison, I didn't hear back from some salespeople at other dealerships for days. I am still getting emails from a few of them asking me if I'm ready to buy, and saying how disappointed they are when I tell them that I bought elsewhere! Where were they when I told them I was ready to buy a car?! - Flexibility: Mark and Don were willing to work with me to agree on a purchase price that would fit within my budget. At some of the other MB dealerships I was working with, they actually told me "we never negotiate---we don't have to. Take it or leave it." - Exceeding expectations: The car I was initially interested in at New Country was sold before I made contact with Mark and Don. Mark listened to what I was looking for, and within 2 days found a car that met and actually exceeded all my requirements. He shipped it to his dealership, and certified it as a CPO. In contrast, NO other MB dealer offered to do this (although they ALL have the same vehicle search capabilities that Mark does.) - Integrity: the price was right, the car was perfect, CPO financing with a good interest rate was all lined up. As I flew into Hartford to sign the deal and pick up the car, I couldn't help but think that it was almost too good to be true, and wonder what 11th hour gotcha would pop up.(One of the other MB dealers I was working with had quoted me a car with 27,000 miles, but when I took a close look at the Carfax report it said the car had 45,000!) No need for concern. The contract was exactly as we had agreed, and the car was prepped and ready to go. Customer Focus: Don was great to work with. He has a relaxed and friendly manner, and a good sense of humor. I never felt any pressure to make a decision. In fact, just the opposite: he assured me that I had no obligation to buy the car they found for me, and that they would be able to sell it to someone else if I decided not to buy it. He took a lot of time to teach me about all the key features of the car. And Don even picked me up at the hotel and drove me to the dealership to get the car. Professionalism: as a business owner, I appreciate being able to work with true professionals with integrity. Don and Mark embody that attitude. They did exactly what they said they would do every step of the way, and they always met or exceeded my expectations. You can't ask for more than that from a business arrangement. I strongly recommend this dealership and their staff to anyone considering a MB, and have no problem attaching my name with this review. Thanks again, Don and Mark, for finding me such a great car! Andy Deveau

andy deveau

Sep 4, 2014

I just purchased a 2012 S550 from New Country. I worked with GM Mark Hoch and salesperson Don Salierno. Both of these gentlemen were great to work with, and the entire experience far exceeded any prior car purchase, and I've been buying cars for 42 years. These folks embody all the things that you expect in a business relationship. While searching for a vehicle, I worked with about 10 other MB dealerships. The guys at New Country separated themselves from their competition by their professionalism, honesty, customer service orientation, responsiveness, and their willingness to go above and beyond to get the deal done. I'd highly recommend them to anyone purchasing a Mercedes Benz. Andy Deveau

A New New Country Fan!

Aug 29, 2014

I have had many negative experiences buying cars since I moved to CT in 1990. I buy mostly used cars, and you usually get 2nd class treatment when you aren't buying the newest and shiniest or the most expensive. Thanks to Don Salierno, I got treated the same as if I was buying an AMG! I'm not the easiest car buyer to please, because I used to be a service manager, years ago, in a few car dealerships in central Pennsylvania. It took many months of looking to find exactly what I was looking for, but Don came through with flying colors. After finding a car that met all my strict requirements, he made the deal seamless from decision to driving home my Mars Red C300 Sports 4Matic. Hundreds of dollars under book value, and even helped make up the difference in my trade, which had some problems since I bought it from a less than honest used car man in Berlin. Now every time I get behind the wheel, I get a happy feeling, knowing how well I was treated, and we're planning on passing my car down, and trading in my Wife's and Son's cars on either newer cars for me, or for them. I finally found my honest car dealership in CT!! Thanks to Mr. Hoch and his crew, I'm now a New Country customer!

Patricia

Aug 20, 2014

This was my 1st experience with this dealership . I was very pleasantly surprised how easy the car buying experience was . The salesman Chareef goes over and beyond and I have never had such an easy time buying a car! I highly recommend Chareef for any/all your car buying , trading whatever your circumstance . I look forward to future car buying with Chareef .

Pat Trymbulak

Aug 2, 2014

New Country Motor Cars dealership went above and beyond my expections. After dealing with a different dealership for over 16 years, the transition was made easy due to the understanding of Don Salierno,salesperson and the manager. Thanks to them, My dream of owning a pre-owned Mercedes-Benz became a reality.

usedcarbuyer

Jul 3, 2014

I recently purchased a used car from New Country Mercedes Benz in Hartford CT. I was treated well right from the beginning, Don Salierno was very good with the sales end and when we needed a little more help with the final numbers, Mark Hoch the GM came through to make it all possible. I think I got a great deal on the purchase and final trade in allowance for my car. The whole process was a pleasure to go through and I would recommend them highly.

LennyK

Jun 29, 2014

asst. Brenda very courteous and knowledgeable . Mechanic Henry Gallion very polite and did a good job on my car . It came back from shop very clean and was in good condition .

Peter G.

Jun 20, 2014

I purchased a C-300 just over 3 years ago for myself and then bought a GLK-350 for my wife 2 years ago both with the understanding & promise we could have our cars washed at our dealer for as long as we owned our vehicles. We have been using this service regularly. Today when I went in for a wash before meeting with a client, I was told there would be no more washes ! This breaks a promise ! Since we are both in business we need our cars to look their best. This has happened before but after a short while the washes were reinstated ! We hope that is the case this time. It would be the right thing to do ... a perk that separates Mercedes from other dealers and would continue what your competition has not taken away ! Peter G.

Gafster

Jun 19, 2014

I brought my car in for maintenance and to resolve a 'check engine' light. I was told by service consultant Jason Lewis when I picked up the car, which took much longer than I was led to believe it would, that it was a loose connection and it was resolved. Once I got home, I noticed the check engine light was still on. I returned to the dealer and after the service advisor talked to the mechanic, was told it needed parts they did not have, and they'd let me know when they were in. That was seven weeks ago and I have not had a call. What's more, when I looked at the service receipt later on, it said the front springs were broken. The service advisor never mentioned this, nor did they repair or schedule further work. All in all, a useless expensive trip leaving more unanswered questions than when I went in. This is not the first time I've had problems with their service, as I have had previous complaints that were not fixed in one visit. I don't think I will be returning for future service.

Gafster

Jun 19, 2014

I brought my car in for maintenance and to resolve a 'check engine' light. I was told by service consultant when I picked up the car, which took much longer than I was led to believe it would, that it was a loose connection and it was resolved. Once I got home, I noticed the check engine light was still on. I returned to the dealer and after the service advisor talked to the mechanic, was told it needed parts they did not have, and they'd let me know when they were in. That was seven weeks ago and I have not had a call. What's more, when I looked at the service receipt later on, it said the front springs were broken. The service advisor never mentioned this, nor did they repair or schedule further work. All in all, a useless expensive trip leaving more unanswered questions than when I went in. This is not the first time I've had problems with their service, as I have had previous complaints that were not fixed in one visit. I don't think I will be returning for future service.

Jeff

Jun 18, 2014

I had a very good experience when I recently purchased a car from mirella. She was a great sales person very attentive and intelligent!

Gilbertf

Jun 16, 2014

I was looking for a first car for my daughter. I had seen a vehicle on their used car section of their very extensive pre-owned inventory. I was put in contact with salesman Silvio Sciarra. He was very courteous, professional and accommodating. We made an appointment for me to see the car the following day. When I went in to meet Silvio, i was surprised at how knowledgeable he was on this vehichle because this was not a Mercedes. Silvio always gave me second to none treatment that made me feel like I WAS buying a Mercedes. The used car process was a one price system and the car was a VERY good price It was the best price in 30 miles of the dealership for comparisons of the same car! Silvio and used car manager Scott Carrington made the final process of understanding the contract and making it no nonsense. I highly recommend New Country Mercedes for a car purchase! if this was the service and professionalism ( which is so rare these days) on a USED car, I cant wait to go back for myself and buy a NEW car! Go see Silvio Sciarra and tell him Gil sent you! You wont be sorry!!

Odis Coleman

May 31, 2014

This is the second time I have used the service department. It was a perfect experience. Everyone was welcoming, efficient, professional and polite.

Suzette Johnson

May 27, 2014

For eight years I have experienced excellent customer service at New Country, Dean(sales)and Jerrod provided commendable professional/courteous service . I recently returned to New Country to purchase another C class.It was a seamless transition.My test drive was arranged in minutes . The service definitely compliments the expectations and prestige of a Mercedes. I admire the team work displayed, everyone there offers to help as soon as you walk through the door . I recommend New Country to any first time buyer and seasoned buyers. Great Job. Thank you for your service .

Windrider

May 21, 2014

Bought a 2011 C300 about a year ago. 6 months left on warranty and noticed one brake pad wearing faster than normal. Also a check engine light came on. New Country replaced a thermostat, flushed cooling system, replaced two brake pads and a caliper, all under the warranty while I drove a very nice loaner car. The service operation is extremely smooth and efficient. I was very impressed.

Bradford

Apr 25, 2014

Thank you for a great service experience! Even without an appointment you still exceeded my expectations. Great!

Curtis Lollar

Apr 22, 2014

My car was serviced at New Country Motors, they were very professional from the start to the finish. I was greeted by Brenda who up dated my info., and prepared a loaner car so I didn't have to wait around. I requested James Morrison because he is one of New Countries top notch mechanics. He goes over my car with care and informs me as to what is going on w/my car and potential future concerns. When leaving Ivette Cintron explained the work and fees that was charged in a very professional manner. Over all my experience with New Country was great.

Very satisfied customer

Apr 17, 2014

From beginning to end, my service experience with Alex Ordonez at New Country Hartford was outstanding. Alex and all the staff I dealt with were very courtous, knowledgeable and responsive. Knowing how to treat your customers and my beautiful high quality vehicle is reason enough for me to be a Mercedes Benz owner for life! Thank you!

CarlosCaban

Apr 15, 2014

Attention, promptness and courtesy characterized my visit to Mercedes Benz dealer in Hartford for service. The hour-long wait went by very fast and I was quite comfortable and entertained in the revamped service waiting area. Thankfully the repair this time wasn't too bad, for a 10-year old Mercedes ML350. Brenda was great, very attentive and I will ask for her as service consultant for my next visit.

Spud1

Apr 6, 2014

Billy T. is very knowledgeable about BMWs. As a person new to BMW, my conversations with Billy helped me decide which car made the most sense for me to purchase. Billy helped me choose the perfect car for me and made the overall purchasing experience painless. Billy and those involved in the finance process were, professional, informative and friendly.

Thom Broadhurst

Apr 1, 2014

Just a quick note to thank Mirela for a great experience at New Country Mercedes Benz. Mirela is extremely personable and knows the product better than anyone. If a new Mercedes is in your future you will be well served by visiting Mirela at New Country. Thom Broadhurst

Never a Mercedes

Mar 19, 2014

Saw a previous review regarding a business owner who was treated less than professionally as a customer which mirrored my experience at New Country, so I felt it was appropriate to validate that the same experience happened to me. I own a business an am very in-tune with making sure the customer has a positive and professional experience. My experience at New Country gave me the feeling that I was wasting their time and the sales team literally ignored me upon my first visit to their Sales Dept. and my first time at a Mercedes Dealership. I Don't ever want to go back to New Country again no matter how good of a deal, because I left with just a plain bad taste in my mouth. Rude salesperson and an unprofessional attitude. Unbelievable that this dealership is in business!

JohnMcaloone

Mar 17, 2014

Go see Mirella Cristache & Brenda at New country Mercedes -Benz!!!!! I was in the showroom picking up one of my partners from service and he introduced me to Mirella saying that's who I have to go see next time I am in the market for a new or pre owned Mercedes. He had talked about her in the past and I was looking forward meeting her. Did not want to take up a lot of her time since I had just leased a new car recently but she was very happy to show me around and introduce me to the Mercedes -Benz line up. My friend who I had picked up from service has purchased over 10 New Mercedes -Benz from her and now I know why !! Great attitude , not pushy and a joy to be around !!! She said that she is not in the car business but the business of servicing clients and making sure they are happy and satisfied !! World Class Service!!! I look forward working with her when my Mercedes lease is up!! I will now also send all my co workers to her and Brenda in service because I know Mirella's customer service is impeccable !!!

Leah

Mar 14, 2014

I just bought my C300 in the summer and went to this dealership for service. They got me in quickly and everyone was so friendly and helpful. Jason was my customer service "expert" and he was kind, personable and very helpful. He called me to keep me informed of what was happening and my car was ready exactly when they said it would be! I would recommend this dealership to everyone especially if you have had previous negative experiences at a dealership- this one will change how you feel!!

SS

Mar 12, 2014

Very friendly and reliable service. Explained all the problems very well, spent time in addressing concerns.

Edward

Mar 10, 2014

They are nothing more than con men. Dishonest through and through. They actually had the gall to email inflated figures from Kelly Blue book to show that they had discounted their overpriced vehicle by thousands. When I called them on it and gave them actual numbers, instead of fixing their deceptive advertising and apologizing, they went on the defensive and immediately shot back the car was sold-only to show back up on their wed page the following week. They are just the epitome of dishonest used car salesmen. Go somewhere else. They are waiting for the sucker. If you do your homework on the car they want nothing to do with you. They are trolling for the unsuspecting sucker that will take them at their word.

Kathleen Jorgensen

Mar 1, 2014

I just picked up my new 2014 ML350 yesterday. I special ordered it and it was worth the wait! The professionalism of my sales consultant, Don Salierno along with Mark Hoch and Jerrold Winful, made this a stress free experience. Don was extremely courteous, accommodating and professional at all times through the process. I appreciated Don's friendliness and quick follow through with any questions I had. I highly recommend New Country and will be contacting Don again when my husband looks for his next vehicle. I want to especially thank Mark Hoch, for making this deal possible.

Bob

Feb 27, 2014

I typically dread going into a new car showroom. Not looking forward to the bombardment of salesmen. Not the case here. Salesman Don Salierno made this a great buying experience. Very respectful. Gave my wife and I space to gather our thoughts as we shopped around. No pushy salesman here. Knowledgeable and very informative. I would not hesitate to deal with Don again. Thanks so much.

Rick

Feb 26, 2014

We did not buy our Mercedes from New Country, but we were having some steering wheel problems. I went on line and chose New Country because of the great reviews they received. Well this one is to be added to the great ones. The problem was in the steering column which was not able to be repaired so a new steering column was ordered and replaced in a matter of a few days. The whole experience was great. The staff was professional, and treated me like a valued customer. The facility was beautiful and very clean. Thank you all for the great service and making my Mercedes whole again. I would recommend you to any Mercedes owner who was in need of service.

iusuallyhatecardealers

Feb 20, 2014

E-class lease is up soon, went in the talk to Mirella about buying a new E or SUV. She is knowledgeable, friendly and has an open no-pressure way of helping you pick our your next car. I recommend to all my family members and friends that if they are going to buy a benz, go to Mirella. I already bought or leased several cars from her and am looking forward to buying more as I always feel I get a good value when I work with her.

Geoff M

Feb 19, 2014

Have purchased two cars from them and have been extremely satisfied with the sales process. Their service department is fantastic. They have always been extremely courteous, accommodating and prompt. Our cars have always come back to us in great condition. Everyone I've dealt with it very professional and very nice. Thank you New Country Mercedes for being a great place to do business with.

Terry

Feb 16, 2014

I just bought a late model CPO E Class mercedes at New Country Motors. The professionalism of my sales consultant (Don Salierno) along with the rest of the sales staff made this a stress-free experience. I appreciated Don's friendliness and quick follow through. I had an email from him before I got home after my first visit. He was also quick to respond to follow up inquiries. Personnel throughout the dealership went above and beyond to ensure that I was well taken care of. I highly recommend New Country and will be contacting Don when I look for another vehicle.

chris300

Feb 10, 2014

I visited new country because my current lease is due this year. I live very close but last time I did not like the experience so I leased from Fairfield . I figured I should stop by and see what they have in inventory and did not want to talk to a sales person . Mirela approached me with a big smile and asked how she can help. She was very plesant and bubbly so she talked me into giving new country another opportunity. Mirela told me they have a new GM and that things have drastically changed . I ended up leaving that day and she texted me later that night saying thanks for coming in . She asked when I can come back for a test drive and i was busy with work so she offered to bring the car to me !!!!I was blown away !!! She has excellent follow up and always picks up her cell when I call !! Cheerful laugh and positive personality make the experience fun... not what I expected walking in .Go see Mirela and you will too be blown away ! She has been there for 9 years so when your lease is up you can be sure she will be there !!! Her laugh is sure to put a smile on your face while writing a check for $50000!! Keep up the good work Mirela !!!

Diane Olinatz

Feb 1, 2014

Just bought my first Mercedes and it was the best car buying experience ever. Cherif Diouf was our sales rep and he did an outstanding job helping us through the process. From the beginning he was knowledgeable,patient and willing to take the time to make sure that we were making the right choice. He was very understanding to our needs and wanted to make sure that we were comfortable with our decision. His favorite words were, "take all the time you need." His experience helped him choose the options that would be right for us. I have never felt so relaxed with such a major purchase. From the beginning, he didn't treat us like "customers" but rather as "friends." I had never driven an SUV and he reassured me that I would do just fine. I was nervous about picking up the car and so he delivered it to my home! He has come to my house 3 times so far to help me through understanding all the vehicle has to offer. Our relationship didn't end when we signed the papers- he continues to be there for us to help in any way. Rarely does anyone ever brag about a car buying experience. It's usually very stressful and the buyers always feel pressured. That is not the case at New Country Motors with Cherif Diouf. He truly is a gentleman. I highly recommend that if you're looking for a new or used vehicle, check out Mercedes and let the expert, Cherif guide you through the process. You'll be happy with the vehicle, the buying experience, the dealer, and most definitely, Cherif. He makes it all happen. He'll be there for you long after the papers are signed. I promise, you won't go wrong with this winning combination: MERCEDES, NEW COUNTRY MOTORS AND CHERIF DIOUF. Check it out and see for yourself.

Diane Olinatz

Jan 31, 2014

I am a first time Mercedes buyer. I purchased the ML350. Cherif Diouf was my sales rep. I cannot say enough about the experience. In the past when purchasing a new vehicle, I would always leave when it came time to negotiate. This time I stayed because Cherif made it so comfortable. From the beginning, he was so helpful in choosing the right vehicle for me. He was very knowledgeable and helpful when it came to choosing options that were specific to me. He spent endless time making sure that I felt comfortable with my choices. It is so nice not to feel rushed. It's so nice when someone cares enough about you when you are making a big decision. Cherif knew that I was nervous about picking up my new vehicle, so he delivered it to my house! Talk about making it a pleasant experience. He has since come to my house 3 times to explain and answer all of my questions. He insists on coming out as many times as I feel I need to be comfortable driving the car. He has bent over backwards for me. The vehicle is fantastic. It lives up to to the great reputation that Mercedes has. I am so happy with Mercedes, New Country Motors, and Cherif Diouf. Please, if you are in the market for a Mercedes, let Cherif help you. You will be pleasantly surprised with the wonderful experience that you will most definitely enjoy. He has made me feel like a "queen."

Ray

Jan 30, 2014

Our sales representatvie, Don, and the entire New Country team was outstanding to deal with. They made the purchesing process quick, easy and informative.

Danielle T.

Jan 26, 2014

I recently purchased a Mercedes ML 350 from New Country Motor Car in Hartford, CT. This was my first experience with Mercedes Benz, and it was excellent. Our sales associate, Nelson Daswani, was by far the most well spoken, knowledgable, helpful and attentive representative that we could have asked for. No other associate from any other dealership even compares. Additionally, the rest of the staff in Hartford was friendly and helpful. Based on this first experience, I can see myself as a lifelong client to Nelson and Mercedes Benz. Thank you to everyone at New Country Mercedes for making this so special for me.

Lynn J

Jan 24, 2014

I bought my car at New Country Motors about two weeks ago. I had a very positive experience. Everyone at the dealership was kind and courteous and went above and beyond to ensure that I was well taken care of. The showroom was beautiful and the staff were most helpful. My sales representative, Deane Dibella, was great to work with. I would highly recommend this dealership.

jvmorgs21

Jan 9, 2014

I stopped into the dealership about a week or so ago and Tom helped me out when looking for some parts. Its nice to know the car business still has some good employees

EMITCH

Jan 1, 2014

Purchased my first Mercedes at New Country 10 years ago after a year of looking for the right pre owned car and price, mileage, year were the best available at the time. They were easy to work with and provided a great car buying experience. Since driving through Hartford is not my idea of convenient I had it serviced elsewhere and have not been back to their dealership until now. We started looking online at pre owned Mercedes this fall, focusing on C300's since many of the 2010/2011 models were coming off lease and after owning a rear wheel drive the C300's all wheel drive was just what we needed living in New England. We decided that the 2010 was the best value for our budget if we could find one with lower mileage and priced below 25k. We found tons of inventory at first and New Country always beat the competitors sites on pricing so as new year approached and inventory dwindled we decided to take the leap and purchase one. Choices were limited and most were over 25K and had mileage over 40,000. In addition, most available inventory were sport models and lacked the packages we wanted IE: luxury ride, navigation, voice command, etc. Then we looked at New Country's site. They had just the car we were looking for with only 27K in mileage, fresh off a lease with all the packages we wanted. They were having an end of year sale event and the pricing was the best out there (we verified by researching online). In addition Mercedes was offering 1.99% financing and picking up the first two payments! We drove in without an appointment and were greeted by one of the sales managers, Christy who was friendly and professional. Even though it was a Saturday and the showroom was extremely busy with customers, she assured us that a salesperson would be available in a few minutes. Christy brought us to their customer lounge area offering us beverages and snacks while we waited. The wait was short, within 3 minutes she was back and introduced us to Don Salierno as our sales rep. Don is great! A real professional knowledgable, helpful and down to earth with a great sense of humor. He was patient in answering our questions and worked hard to provide everything we were asking for. We loved the car and decided to purchase. The vehicle was not certified and Don provided us the financial scenarios of getting it certified or not. With the low financing being offered along with the fair trade they offered, the certification was a no brainer and we're glad we did it. Don informed us that since it was Saturday they needed time to get it certified since it involves going through everything on the car. He said it would be ready Monday but we chose Tuesday morning to pick it up. Tuesday morning came and Don called to let us know that they were running behind and afternoon would be better. When we picked up the car we found out why, during the certification process they found a leak in the transfer case (an $800 repair!) and the battery didn't meet the standards. Because Don helped us in making the right decision in getting the car certified we saved almost a thousand dollars in repairs (half the cert cost right back) and the car is now perfect! Don then walked us through the car's features helping to set up our phones, start satellite radio trial and overall make us comfortable with our purchase. We never felt rushed and truly enjoyed working with Don and jarrod the business manager who was fantastic. Being value/price driven consumers it's our nature to shop around but New Country and Don keep us coming back. I'm sure we'll be buying our next car there so don't retire anytime soon!

EMITCH66

Jan 1, 2014

Purchased my first Mercedes at New Country 10 years ago after a year of looking for the right pre owned car and price, mileage, year were the best available at the time. They were easy to work with and provided a great car buying experience. Since driving through Hartford is not my idea of convenient I had it serviced elsewhere and have not been back to their dealership until now.We started looking online at pre owned Mercedes this fall, focusing on C300's since many of the 2010/2011 models were coming off lease and after owning a rear wheel drive the C300's all wheel drive was just what we needed living in New England. We decided that the 2010 was the best value for our budget if we could find one with lower mileage and priced below 25k.We found tons of inventory at first and New Country always beat the competitors sites on pricing so as new year approached and inventory dwindled we decided to take the leap and purchase one. Choices were limited and most were over 25K and had mileage over 40,000. In addition, most available inventory were sport models and lacked the packages we wanted IE: luxury ride, navigation, voice command, etc.Then we looked at New Country's site. They had just the car we were looking for with only 27K in mileage, fresh off a lease with all the packages we wanted. They were having an end of year sale event and the pricing was the best out there (we verified by researching online).In addition Mercedes was offering 1.99% financing and picking up the first two payments! We drove in without an appointment and were greeted by one of the sales managers, Christy who was friendly and professional. Even though it was a Saturday and the showroom was extremely busy with customers, she assured us that a salesperson would be available in a few minutes. Christy brought us to their customer lounge area offering us beverages and snacks while we waited. The wait was short, within 3 minutes she was back and introduced us to Don Salierno as our sales rep.Don is great! A real professional knowledgable, helpful and down to earth with a great sense of humor. He was patient in answering our questions and worked hard to provide everything we were asking for. We loved the car and decided to purchase. The vehicle was not certified and Don provided us the financial scenarios of getting it certified or not. With the low financing being offered along with the fair trade they offered, the certification was a no brainer and we're glad we did it. Don informed us that since it was Saturday they needed time to get it certified since it involves going through everything on the car. He said it would be ready Monday but we chose Tuesday morning to pick it up. Tuesday morning came and Don called to let us know that they were running behind and afternoon would be better.When we picked up the car we found out why, during the certification process they found a leak in the transfer case (an $800 repair!) and the battery didn't meet the standards. Because Don helped us in making the right decision in getting the car certified we saved almost a thousand dollars in repairs (half the cert cost right back) and the car is now perfect! Don then walked us through the car's features helping to set up our phones, start satellite radio trial and overall make us comfortable with our purchase. We never felt rushed and truly enjoyed working with Don and jarrod the business manager who was fantastic.Being value/price driven consumers it's our nature to shop around but New Country and Don keep us coming back. I'm sure we'll be buying our next car there so don't retire anytime soon Don!

Jperry5488

Dec 21, 2013

We came along way to get to New Country from Southampton NY to buy a Certified Pre Owned 2012 S550 that we had seen online. We searched for over two months for the right car, and while we found several cars at several dealers, we couldn't find a dealer we trusted on several levels, until we found New Country. The experience here was outstanding. The showroom, the staff, and most significantly our sales associate, Staci Davis (and Sales Manager Kristi Williamson) were absolutely amazing. I have probably purchased over 30 new cars in my life, including 2 other MB's before this S Class and I have to say these young ladies are in a class by themselves. I put them under extreme pressure to make this deal in a short time line, (so We could catch a ferry back to Southampton, NY---- Yes, we went to great effort, expense and time to go to New Country as opposed to the 6-8 dealers much closer to me on Long Island and NYC). The decision was simply due to the manner in which Staci Davis handled me via email and phone before we planned our visit- A remarkably responsive, professional and knowledgeable young lady- (and lovely as well) The showroom is amazingly well represented as well. Over the years, I've been to probably every MB dealer in the tri state area, including several in Florida and can confidently say that none come even close to this operation. I have never been in a dealership with more activity, a more comfortable vibe, and a more pleasant staff. There were probably 5-7 sales associates (Most of whom we're dealing with potential buyers of their own- this place moves cars!!) , and 6-7 other assorted employees, and each one treated us as though we were their own customer. Professional, well dressed, clean and very personable. This truly was a one of a kind car buying experience for my wife and I. I have already decided that we will continue to trek to New Country for all our future service needs (as expensive and difficult it is for us between ferry's, travel time, etc,) and I can't imagine even buying a car anywhere else in the future- ( Hopefully Staci will still be there in 2-3 years! In fact MBUSA should use this dealership to school most of the other Benz dealers in the tristate area. One tip when buying CPO- this was the first time We didn't buy new- and I was lucky to avoid a major mistake! Make sure you understand the difference between a manufacturers certified pre owned classification (and extended warranty) from an authorized MB dealer verses a generic dealer's version. There is a VERY significant difference and other dealers will lie about warranty coverage through MB! PS- I put 1,500 miles on the car thus far- and there isn't a single flaw I can find in or out! An Amazing Vehicle!

Jperry5488

Dec 20, 2013

We came along way to get to New Country from Southampton NY to buy a Certified Pre Owned 2012 S550 that we had seen online. We searched for over two months for the right car, and while we found several cars at several dealers, we couldn't find a dealer we trusted on several levels, until we found New Country.The experience here was outstanding. The showroom, the staff, and most significantly our sales associate,Staci Davis (and Sales Manager Kristi Williamson) were absolutely amazing. I have probably purchased over 30 new cars in my life, including 2 other MB's before this S Class and I have to say these young ladies are in a classby themselves. I put them under extreme pressure to make this deal in a short time line, (so We could catch a ferry back to Southampton, NY---- Yes, we went to great effort, expense and time to go to New Country as opposed to the 6-8 dealers muchcloser to me on Long Island and NYC). The decision was simply due to the manner in which Staci Davis handled me via email and phone before we planned our visit- A remarkably responsive, professional and knowledgeable young lady- (and lovely as well) The showroom is amazingly well represented as well. Over the years, I've been to probably every MB dealer in the tri state area, including several in Florida andcan confidently say that none come even close to this operation. I have never been in a dealership with more activity, a more comfortable vibe, and a more pleasant staff.There were probably 5-7 sales associates (Most of whom we're dealing with potential buyers of their own- this place moves cars!!) , and 6-7 other assorted employees, and each one treated us as though we were their own customer. Professional, well dressed, clean and very personable. This truly was a one of a kind car buying experience for my wife and I. I have already decided that we will continue to trek to New Country for all our future service needs (as expensive and difficult it is for us between ferry's, travel time, etc,) and I can't imagine even buying a car anywhere else in the future- ( Hopefully Staci will still be there in 2-3 years! In fact MBUSA should use this dealership to school most of the other Benz dealers in the tristate area.One tip when buying CPO- this was the first time We didn't buy new- and I was lucky to avoid a major mistake! Make sure you understand the difference between a manufacturers certified pre owned classification (and extended warranty) from an authorized MB dealer verses a generic dealer's version. There is a VERY significant difference and other dealers will lie about warranty coverage through MB!PS- I put 1,500 miles on the car thus far- and there isn't a single flaw I can find in or out! An Amazing Vehicle!

Bettina Ferguson

Dec 13, 2013

Jason was wonderful to work with. Very professional and really took the time to listen to the particular situation with my car.

PEZ

Dec 6, 2013

I would like to state how happy I am with the sales and service team at New Country. First I would like to thank Billy Tsikrikis, my client advisor who took me from day 1 and continues to be of great help to me. I had to also have some service done which New Country stood behind the Certification when there were a couple of small issues that were unnoticeable until I had a the car for about a week. The customer service I received from John Thompson service advisor was how it should be everywhere friendly and knowledgeable in keeping me current on the my cars one day stay with the privilege of a loaner car that was brand new. My car was improved by its service but the key thing is on the surface you could not tell it had service. The quality of repairs was top notch and caused by a previous person. I thank them for just doing the right thing in replacing the parts with new ones. The facility is immaculate, the buying process was not adversarial but reasonable including options that the car did not come with as part of the sale. I can honestly say that they will continue to receive my business in service and sales if I can let this BMW go to one of my children. I chose the Used Car Certification rather than going to the used car dealer down the street do to the extended service agreement I was able to receive, which covers so many things it would take a long time to mention them all, but I can say briefly it covers oils changes, engine, transmission, brakes, rotors etc. up to 100,000 miles. If I went to the used car dealer, never mind about their lack of expertise in BMW's but you get a basic 30 day 1000 mile warranty. It appears based upon the above 5 star system that 5 is the high score but I would still give it a 10. I never felt worried with this purchase from when I walked in the door to now. I would also like to thank the numerous other employee's behind the scenes as it takes a full crew to keep up the high standards New Country has set for themselves. Everyone that I saw had a hello or can I help you in a kind and courteous manner. It has been a pleasure.

Nate Roberts

Nov 22, 2013

Not only did Cherif at New Country MB give me the best deal on the whole East Coast, he blew everyone else's prices out of the water! With the most incredible customer service I've ever witnessed, he made the buying process fast, simple, and definitely as enjoyable as it should be. I'm from Brooklyn, New York so traveling there was a problem for me. But not for him. He got my new baby cleaned, detailed and inspected, and not only did he bring it to New York, but the car came here on a Flat-bed Truck!! No extra mileage or wear for me to worry about! Cherif is your man. Stop by and give him a visit!!

MARTYUSMC

Nov 14, 2013

THE MOST RELAXED AND EASY CAR PURCHASE WE EVER MADE. STEVEN ROTHMAN, THE SALESMAN, TOOK CARE OF ALL OUR NEED IN A VERY COMFORTABLE AND PROFESSIONAL MANNER. WHAT A REAL NICE GUY AND AN ASSET TO NEW COUNTRY. I WOULD URGE ANYONE IN THE MARKET FOR A NEW CAR, (BMW) ,TO GO TO NEW COUNTRY AND ASK FOR STEVEN.

Happy Customer

Nov 13, 2013

Two weeks ago I took delivery of a 2014 BMW 328i Sports Wagon from New Country BMW - my third car from this dealership. The first two were M3s so Im familiar with the 3 series generally. The 328i Sports Wagon handles beautifully. This is my first BMW with automatic transmission; its so responsive that I havent used the manual mode yet. I enjoyed working with Chris Sizer who is both personable and knowledgeable and helped me choose the right package, and the options to build the car I wanted, then patiently talked me through the 13-week wait till it arrived, and took the time to follow up after I got the car. I wouldnt hesitate to recommend Chris Sizer and New Country BMW!

Courtneyboo2

Nov 12, 2013

Had a wonderful experience buying my c300 Mercedes with the salesman Nelson. He found exactly what I was looking for and had it ready for me very quickly. He was very patient showing me all the great features of the car, and I asked every little detail! Haha it was a very nice personal non pushy atmosphere. I've never been so happy buying a car from someone! My mom also bought a car from Nelson also the same week and we both had a great experience and will be back! Thanks Nelson!! -Courtney mednenhall

Richard and Pat Raskin

Nov 10, 2013

My wife and I had the best car buying experience we've ever experienced at New Country Motor Cars. I've owned probably 15 cars, nearly all Toyotas. This was our first time visiting a Mercedes dealership together. Our salesperson, Cherif Diouf, was helpful, thoughtful, courteous and kind. He listened to what we wanted - and carefully guided us through our choices. We purchased a pre-owned certified 2011 E 350 sedan. We drove two cars - and decided the room, comfort and performance of this vehicle was exactly to our liking. Cherif never pressured us - just led us through the process - and stayed with it from our initial visit to our purchase three days later. Cherif took time for us on his day off to make sure that our insurance and other details were taken care of. Our overall experience was pretty much seamless. If you're interested in buying a Mercedes I'd have to say check out this dealership, and definitely ask for Cherif Diouf to be your sales advisor. Great job. Hope it's the start of a beautiful relationship.

Jody Angell

Nov 1, 2013

Everyone at New Country was wonderful to work with! Don Salierno & Michael Troullias were excellent salesmen & Wayne was a delight to work with in Finance. They worked with our schedule and went out of their way to get us into TWO certified pre-owned Mercedes! We are happy to be part of the New Country Family.

Kelly

Oct 31, 2013

Can't say enough! I was so impressed with New Country and my sales consultant, Cherif Diouf, who went above and beyond that I would never go anywhere else! I am a very particular customer and shopped at various MB dealers in the area, but none compared to New Country! New Country has such a warm and welcoming community. From the start, I was treated with the upmost respect, professionalism, and customer service. As a young, new, and first time MB buyer, I was had many thoughts and questions. All were valued and answered with patience and genuine care. Cherif made my experience so enjoyable and fun! Even with being from out-of-state at the time, New Country still made it unbelievably simple, quick, and easy to get me behind the wheel of the car I wanted.They even stayed past closed hours to work with me! New Country has the best values around, and worked with me to develop an affordable plan. After purchasing, there was continuous follow-up and partnership. Ask for Cherif!! I love my c300 and look forward to continuing my business with New Country!! I would go through them again in an heartbeat!

sivi

Oct 31, 2013

I brout the car to do alament and they did not do job and they charge me 4 it they toll car is all set fix !!!they rip of 4 servic don't trust tham !!!

Geoff

Oct 30, 2013

We have purchased two cars through New Country Mercedes. Silvio is a great guy and salesman always going out of his way to help his customer. The parts department is always helpful with the special requests and is always pleasant to deal with. Where the dealership really shines is in the service department. Everyone is excellent to work with. The cars are always serviced quickly and competently and returned in prestine condition. There is always a clean loaner ready to go. Julie goes out of her way to help out in any way she can and is a wonderful person to work with. Thanks Julie for all you do! To everyone at New Country Mercedes Benz keep up the great work!

HAPPY CUSTOMER

Oct 24, 2013

This was my second and best time buying a car from there and I was delighted to work with Cherif Diouf he is the best Sales and leasing consultant there. He went above and beyond to make sure my trade and transition to my newer model car was smooth. He made the entire process easy from start to finish (by showing me and explaining all the features and everything that i needed to know). He is definitely a very good sales consultant so if you ever go to new country in Hartford make sure you ask for him you wont regret it, youre guaranteed to leave happy.

Pat

Oct 24, 2013

This was my first time ever purchasing a vehicle from this dealership. As soon as I showed up I was welcomed by friendly people in a great environment. I felt no pressure what so ever in purchasing any of the cars that were available, in fact the dealership really respected my privacy when looking at the vehicles in the manner I wanted to. Once I made my decision, it was smooth sailing. From the salesman to the finance guys; Cherif, Wayne and Jerrold treated with the utmost respect throughout my entire purchase. These guys really made it work!!!!!! I couldnt be happier with the effort that was put in by the entire team, not only during the purchase but after was well. Everything about this place was great from the customer service, to the facilities. I had a wonderful experience and would recommend friends and family!!!! Thank you again!!!

Don - White C300

Oct 16, 2013

We recently purchased a C300 from New Country and we dealt with Cherif. He was by far the most relaxed, caring, professional car salesman we have every dealt with!! He never pressured us and made it perfectly clear that our satisfaction was job #1. Shortly after we bought the car, our other mercedes needed a repair that could have been costly. The service department, Brenda, created an appointment on the spot and took care of the issue in a couple of hours. They went out of their way to assist us and were more than fair about the cost of the repair. This dealership really focused on our satisfaction and have our utmost loyalty at this point. We like Mercedes because of the quality and are willing to make the stretch for that reason. New Country delivered an unbelievable product with service on both sides of the dealership that cannot be beat. Thanks Cherif and Brenda, you are an awesome team!!!

MA

Oct 15, 2013

I went to have my headlights repaired. They were very helpful and Marc, as well as the other employees, showed great customer service.

eflpp10

Sep 18, 2013

The dealership did a great job of keeping me informed of the process. They located a vehicle to my specifics and arranged for the dealer swap in a timely manner. Our salesperson Elizabeth Whalen was great.

EraclioAltavilla

Sep 18, 2013

Betsy and Frank made the purchase experience of my new vehicle very simple and stress-free. The financial manager was excellent too. He explained everything clearly and was extremely accommodating. This team is fabulous. Buy with confidence.

Gabriel

Sep 17, 2013

Brenda was extremly helpful!! Our ML has been nothing but problems since we have owned it. Brenda was very helpful and informative on our repairs.

Monica W

Sep 17, 2013

When calling to book service appointments I always ask to speak to the Customer Care Manager, Julie Paiva. Julie has always been great to speak to and I feel she honestly cares about the customers and is never too busy to listen to any concerns. She has always been understanding of my crazy work schedule and has always made scheduling a service convenient. I can understand why New Country gave her this tittle. Quality customer service is hard to find these days and has drastically changed with technology, it is refreshing to deal with Julie's pleasant manner instead of a recording or a person who obviously does not want to be bothered. Julie you are the best !

Michael Lucas

Sep 2, 2013

Our experience all started with an internet special on a used truck & a phone call to Nelson Daswani this past Friday. Even though we live 3 hours away in New York Nelson surely made this transaction a very simple and easy one for us. We were able to meet with him on Saturday at 9:00 and we were on our way back to New York by Noon with our purchase that we are very pleased with & then some. Even though we were there for three hours our experience was outstanding with all of the kind & caring staff that we met at New Country Motors. For us it was such a pleasure dealing with Nelson and without a doubt we would just like to say, if your looking for that special vehicle with a great price & most of all outstanding customer service New Country Motors is the place for you. Just ask for Nelson and you will be just as pleased as we are.

Claire A.

Aug 31, 2013

I put in an urgent call to new country motors at 4:15 pm when I realized that my cigarette lighter was not working, meaning I would not be able to use my GPS the next morning for a trip to NYC. I was frantic. Always there to help me was Mike Conlon, my service rep, who had me bring in my GLK for service at 5 pm! I was 45 minutes away. Mike had it fixed in no time and I was on my way! I drive one hour for service at New Country Motors, but it's worth every gas dollar. Mike goes the extra mile to make sure my vehicle is taken care of. It is very reassuring to know my car is in excellent care. I cannot say enough.

Nazim Saliu

Aug 30, 2013

My Mercedes has been serviced here ever since I've bought it, I've always been very satisfied with the service they have provided for me. Mike Conlon specifically!. Highly recommend if your vehicle needs services go and ask for Mike he'll make you feel like home and very reasonable pricing.

Christine

Aug 29, 2013

I brought in my car the other day and was extremely pleased with the customer service provided by the Service Manager, Mike Conlon. Thank you for the outstanding service. Customer Service is top notch here! Thank you

Julia G.

Aug 28, 2013

I commented yesterday on the service I received from the New Country Mercedes Dealership in Hartford CT. I went above and beyond and contacted their corporate office. I received a call and was told corporate will be calling the service manager named Bill. Few minutes ago I received a call from corporate - everything Bill said to them was a complete lie. Bill when did we not bring a loaner back in time? I am beyond disgusted. He couldnt even man up to tell the truth. He had to lie to cover for himself and his staff. So basically corporate finally said there is nothing they can do for us. I was mistreated, lied about, my husband was ordered around like a 3 year old while he was waiting for an alignment and corporate didnt even have the decency to ask New Country Mercedes Service people to apologize to us for the nightmare they put us through yesterday morning. All I wanted was the loaner I asked for when I originally scheduled an appointment for an alignment. I am shocked that we dont even get an apology. People what happened to customer service? What happened to people being nice and honest and understanding? What happened with companies such as Mercedes to put customers first? This was supposed to be the most simple service appointment ever. I scheduled an appointment a week in advance for an alignment. I asked for a loaner. It was confirmed that I can get a loaner for a simple service such as an alignment. On the day of the appointment 3 different people from the dealership confirmed that I should get a loaner since it is mentioned in the computer. Brenda said "NO" b/c obviously she is blind and cant see what her fellow co-workers see. My husband was waiting from 9:30am - 2:00pm for an alignment in the waiting room. And Bill covered everyones butt by lying that they no longer trust us with their loaners b/c we never bring the loaners back in time. Dear people reading this, there was never a time when we held a loaner or received a call from the dealership that we kept the loaner too long. We never damaged or trashed or did anything else of the sort to any loaner or any rental. I am happy to pick up our SUV GL550 as soon as it is fixed. My SUV is the most comfortable for my family and I b/c my 3 yr old quietly sits and watches his cartoons in our GL550. I still dont know the real reason Brenda did not give a loaner to my husband. 3 different reasons were given - 1) It doesnt say in the computer that we asked for one. 2) They made a mistake and they dont give out loaners for simple appointments such as an alignment and 3) m favorite one - we never bring their loaners back in time. -

JuliaGrekova

Aug 27, 2013

Had several awful experiences with service. Today's appt was my last. I will drive out of my way to get better service. Husband and I purchased brand new tires and had Mercedes put them on and do an alignment. A little over a month later my husband notices the back tires are losing tread fast. The alignment was not done properly. I make an appointment for another alignment a week ahead and ask for a loaner. I was told at that time that an alignment takes about two hours or more and therefore, a loaner is appropriate for this type of service. On the day of the service, husband calls me from the dealership- we are expected to pay for this new alignment and he is not getting a loaner. I made 20 phone calls to try to rectify the issue with the loaner as my husband had several errands to run. Brenda Sostre, our adviser, told us we are not getting a loaner and that is the bottom line although 2 other people from the dealership told me that they can see in the computer that we are supposed to get a loaner. He was sitting in the waiting room for 3 hours. I called corporate and filed a complaint. I want paperwork showing the alignment was done properly first time around and if it was not then why should I pay for it again.....but no one knows where the paperwork is. Tires are 2 months old and are ruined. These tires cost an arm and a leg. Brenda tells my husband it is normal that you are losing tread fast...it is because you have large rims. THEY ARE ORIGINAL MERCEDES RIMS BRENDA!!

Sharisbenz

Aug 8, 2013

Mirela's first question was "who is the car for?" Instantly impressed with this. We spent the whole morning with her and her knowledge was fantastic. They allowed us to take the car to an independent mechanic to look it over. Once we got the results from our mechanic, she pulled out her reports on the spot. Her professionalism and help made this an exciting venture! We will be a repeat customer, for sure!

Kathy Birnbaum-Smith

Jul 25, 2013

New Country Motor Cars was an exceptional dealer to purchase a Mercedes. I had the pleasure of dealing with Don Salierno who made sure everything went smoothly from the minute I stepped in the door to the time I left the dealership with my CPO Mercedes C300. I spent quite a bit of time researching what I really wanted before I arrived at New Country Motors. Don showed me the cars I was interested in and suggested we go for a ride. He is a very easy going, friendly person who does not pressure you at all but rather is willing to spend the time to be sure you get the car YOU want. He took the time and answered any (and all) questions or concerns. Don also took the time after the sale to be sure everything was going well with the car. If you are interested in buying a Mercedes at a great dealership with competitive pricing, and employees who put your needs first...this is the place to go and ask for Don.

kbsmith521

Jul 25, 2013

New Country Motor Cars was an exceptional dealer to purchase a Mercedes. I had the pleasure of dealing with Don Salierno who made sure everything went smoothly from the minute I stepped in the door to the time I left the dealership with my CPO Mercedes C300. I spent quite a bit of time researching what I really wanted before I arrived at New Country Motors. Don showed me the cars I was interested in and suggested we go for a ride. He is a very easy going, friendly person who does not pressure you at all but rather is willing to spend the time to be sure you get the car YOU want. He took the time and answered any (and all) questions or concerns. Don also took the time after the sale to be sure everything was going well with the car. If you are interested in buying a Mercedes at a great dealership with competitive pricing, and employees who put your needs first...this is the place to go and ask for Don. You will be just one more happy Mercedes owner.

Bree Pelczar

Jul 24, 2013

I purchased a 2007 Lexus SUV from Don. He was amazing from start to finish. I would highly recommend him to anyone looking to purchase a new or used vehicle from New Country Motors!

Gino

Jul 23, 2013

new country mercedes of Hartford is hands down the right place to purchase your next car. nothing but helpful sales representatives and a beautiful showroom. my sales rep. Don Salierno was great..very knowledgeable about the car i bought and any others i had questions about. i will definitely be going back to see them again

ashorten

Jul 18, 2013

Don Salierno is an excellent salesman and a wonderful representative of Mercedes-Benz. He is genuinely interested in people and understands the individual needs of his customers. Don was true to his word and followed through with everything he had promised to us. Buying cars can be a daunting experience and Don made the purchase of our first Mercedes-Benz a real pleasure- thank you!

Mlucey1

Jul 12, 2013

This was our 3rd experience wtih Mirella in purchasing a vehicle. We had previosly bought and this time are leasing a new C300 4 matic. We have had great experiences and will return. We also have had our cars serviced there for approx 7 years and have always been happy with tha. We will continue to return to Mirella until I stop driving. I would highly recommend this dealership.

MA Customer

Jul 9, 2013

Mark Hoch is the best General Manager that I have ever dealt with at a car dealership, he truly knows how to deliver excellent customer service and provides a great example for the rest of his staff to follow. It's not often that the GM of a dealership gets directly involved in a car purchase but I reached out to Mark and he was there to answer every question that I had and make sure that I was 100% satisfied with my purchase. Mark is running a great dealership and I will be sending many referrals his way.

bpearsal75

Jun 1, 2013

Just a Heads up if planning on purchasing a vehicle at this location be sure to ask for Don as his customer service is beyond great and will work with you in every aspect to get you a great price and fair value for your trade in, Don will make the experience of buying a car fantastic... Thanks again Don Great work keep it up... Brian

mthv47

Apr 26, 2013

I entered New Country looking to purchase a new battery for my key, and worked with Thomas. He was polite and professional, and I was very pleased with my visit.

Grateful

Apr 4, 2013

I had a flat tire - had run over a nail driving into Farmington - and was rescued by James Blancas who came from New Country Motors and fixed the tire while I waited. We are from the Shoreline and didn't buy our car from New Country but Mercedes sent them out and since I had a return trip to make, it was a big relief to get the tire fixed instead of having to use the spare and then having to go to our own dealership the next day. Congratulations New Country Motors. And thank you.

EleniD

Mar 29, 2013

Don Salierno was a pleasure to work with! I was very specific on the type of mercedes I wanted and he had the patience to work with me to find the exact car I was looking for. He is an excellent salesman who will make you smile and laugh throughout the process. I highly recommend Don and New Country Merecedes based on the superb professionalism and quality of service I received. Thank you Don!!! :)

RJT

Mar 16, 2013

Had my Benz in for Service B yesterday....I'm all fixed up thanks to Tony and the staff..... They took time to make sure I am all set....not many companies still around that do that..... Worth every penny....

Urim Saliu

Mar 12, 2013

Very pleased with Mercedes new country in Hartford. Always great customer service from Mike Conlon he's a excellent service manager always gives the best customer service highly recommend when you go for service just ask for Mike and he'll take excellent care of you.

Double D

Mar 11, 2013

Just had my new Mercedes C250 Sport Coupe in for its first service at 10k miles. Fast, efficient, reasonably priced. Transportation from and to the dealership while car was serviced. Received reminder emails of the service appointment as well. Nice job New Country!!

Mr. & Mrs. G

Mar 6, 2013

We worked with Don Salierno who was patient and well informed. He guided us through the process and was very responsive to our desires. The dealership prepared our Certified Pre-Owned vehicle so meticulously that it looked like new. Overall it was a great experience.

Mr. & Mrs. Robert Sibley

Feb 19, 2013

We love our GLK 350 and must say this last visit on Monday Feb. 18, 2013 was excellent. Mr. Jason Lewis helped us from when we got there at 10:41am, 11 minutes later than what we had planned, but did call and talked with Tracy about being late. Mr. Lewis was very prompt and courteous and notified us of what the problem was with the radio dial. He also told us how long it would possibly take. He did check up on us to see how we WERE DOING THE ENTIRE TIME WE WERE THERE. When he came back to let us know the car was all set, he told us that they had fixed the thermostat in the GLK because it had showed up on their computer. The staff went above and beyond what they had to do. Thank you for your impeccable service.

Carolynemarie

Feb 16, 2013

Overall great experience. Amazingly friendly staff. We came in wanting a specific model and specific color (both exterior and interior). Christopher Langley, Kristi Williamson and Don Salierno all worked together to find us our new car, giving us a follow up phone call and several emails over a couple weeks. We were with our 4 year old and everyone made the visit pleasant for all of us. They covered everything thoroughly, both with the features of the car and with the finances. This was in stark contrast to our experiences at Land Rover in Avon, MA and even at the Benz dealer where we bought our last SUV. Highly recommended.

dbasuli

Feb 12, 2013

I had problem starting the car just few days after my service A here for which I paid around $400 for my 2006 Mercedes 2006. I went to the service center with the problem. I told them I have intermittent problems in starting and the message that pops up is "battery alternator, visit workshop". They told me that they checked the battery and alternator and there was no problem in my car. I returned but I continued to have the problem again. I called them and left a message but never got call back.The service director howvere answered to my email about the whole situation and tried to help me to get an appointment again. This time they told me that my car needs a battery and an alternator which would cost around $1700.Either they did not check my battery during the service A and my subsequent visit. Also they told me specifically on my second visit that they checked my battery and alternator and had no problem with them. I do not know how to and what to believe. I now am wondering if they do all other tjings in the servicing properly or not, or if we just pay for nothing. Also dont know if they really find a ny problem the last time or just said it like that.It was a very very bad experience. I was so pissed off that I am thinking of changing my plan I had of buying another Mercedes from this dealer.Also I am never coming back for any service here.

Jimbo

Dec 29, 2012

Worked with Don Salierno on the lease of a 2013 e350. After an initial visit, we completed the price by email, and closed the deal as soon as they found my car. Don was super responsive throughout the process. Time is very valuable for everyone, and this was a very professional and respectful experience.

Yahaira Carrion

Dec 15, 2012

From the minute I first walked into the Mercedes-Benz dealership in Hartford, CT, I received nothing but great quality service. Donald J. Salierno was there for me through the whole process. He answered all my questions with no hesitation or delay. The process took about 2-3 weeks and not once did he dismiss me because he didn't think the sale was going to occur. I felt valued and important no matter. The quality of the the Mercedes-Benz speaks for itself, but the customer service and dedication from it's representatives deserves to be noticed and applauded. Another person I'd like to mention and give lots of thanks to is Robert Ewing. I don't know how many times I had to call this man to figure out the paper work between their dealership and my out of state bank. He being the only finance manager at the dealership, busy as can be, didn't matter. I would leave a voice mail and he would call me back within minutes. In addition to that, he was able to get the Mercedes-Benz dealership to match my bank's interest rate. That made the process so much easier. I can't say enough to express the gratitude of the very customer driven representatives at the Hartford, CT New Country Motor Cars, dealership.I would strongly recommend Donald J. Salierno and Robert Ewing to be your partners in crime the next time you decide to purchase a Mercedez-Benz. I know you will not be let down. Thank you,

YahairaCarrion

Dec 15, 2012

From the minute I first walked into the Mercedes-Benz dealership in Hartford, CT, I received nothing but great quality service. Donald J. Salierno was there for me through the whole process. He answered all my questions with no hesitation or delay. The process took about 2-3 weeks and not once did he dismiss me because he didn't think the sale was going to occur. I felt valued and important no matter. The quality of the the Mercedes-Benz speaks for itself, but the customer service and dedication from it's representatives deserves to be noticed and applauded. Another person I'd like to mention and give lots of thanks to is Robert Ewing. I don't know how many times I had to call this man to figure out the paper work between their dealership and my out of state bank. He being the only finance manager at the dealership, busy as can be, didn't matter. I would leave a voice mail and he would call me back within minutes. In addition to that, he was able to get the Mercedes-Benz dealership to match my bank's interest rate. That made the process so much easier. I can't say enough to express the gratitude of the very customer driven representatives at the Hartford, CT New Country Motor Cars, dealership.I would strongly recommend Donald J. Salierno and Robert Ewing to be your partners in crime the next time you decide to purchase a Mercedez-Benz. I know you will not be let down.

Shelly

Nov 30, 2012

I was lucky enough to walk into this dealership and be greeted by Mirela Cristache. She spent a lot of time with me answering all my questions and helping me decide on a car that best fits my needs. She made the process so easy I went back a second time. When it is time for me to change cars again, I will be calling Mirela. I know I can trust her to find me the perfect car.

Craig M.

Nov 28, 2012

Always a first class experience. Bought my new E350 from Mirela and she will get all of my future business and from my friends and clients.Service staff is top notch. Overall, it's a great experience. Some other luxury dealers, not just car dealers, could learn from New Country.

cpreen

Oct 11, 2012

Dealer ignored repeated reports of steering knock, unusual tire wear and related steering/suspension concerns, starting at first scheduled service of 2010 C-300 Sport. Experienced failure of tie-rod and bearing on freeway, with my wife and children aboard. Dealer replaced bearing and tie-rod under warrantee (no cost to them), and refused to accept any responsibility for avoidable tire damage and risk of life. Incompetence and/or lack of integrity?

Kristine H

Oct 7, 2012

I just picked up my Smart car 2 days ago. I have not had a new car in years. I was very happy with the down to earth treatment and the process went smoothly. Great hospitality and the car is wonderful. I wish they were a little bit closer to where I live, because I'd much rather deal with them for service rather a closer dealership. We just happened to be in town one day for a festival and picked them out for the test drive. I'm glad I did!

Bill Depamphilis

Sep 24, 2012

Had a great experience with DON SALIERNO made my wife and me very satisfied buying our BMW from him. The car was priced right met all our demands and deliverd on time.I would recommend new country and its staff to any one buying and new or used vehicle.

business owner

Sep 22, 2012

I visited New Country looking to buy a a new GL. I walked in and was not greeted, staff were seemingly looking to avoid me, and when I finally approached a sales person, they treated me as if they had something better to do with their time. As a business owner who is very akin to professional customer service, I must honestly say I have no idea how this dealership can maintain business. I wash shocked at other rave reviews, because my experience at New Country was one of the worst I've ever had at a dealership. They lost my business and recommendations.

Jmann4420

Sep 18, 2012

Great customer service had me in and out quick. I brought my car in for service and they were very nice very friendly i will be going back for all of my services

SUV Owner

Aug 16, 2012

My wife and I had a great experience at this dealership. You must see Ray Williams, he will take care of you now, and in the future. He was a pleasure to work with!!!

Denise

Aug 7, 2012

Brad Epstein and Tom Ryan worked with me to get me in the car of my dreams! they were both efficient and professional- I felt that they had my best insterest at heart- I would definately recommend this dealership to everyone and will be a customer for life!!

Lastbenz

Jul 31, 2012

These men will look in your eyes and lie without a single blink. At first they lied about the date when my warranty expired. Then they said that they couldn't pull up the entire warranty file for my vehicle because there computer system would not allow them to do that. After they told me that I called MBUSA and they told me that every dealership has access to it and that they are full of it. After the MBUSA spoke with Bill they told me that I had burnt CDs in my disc changer which broke the Commando system which would cost $2500 to change. At the time I had one cd in the changer which was an original. If you do have your car worked on here request you have another adviser help you. And if anyone from the MBUSA Corprate is reading this I hope you change the people working for you. These people are the face of your company. Thanks to Bill and Mike this is the last Benz that I will ever have.

Gabi303

Jul 24, 2012

Hello, I bought my C Class at New Country a few weeks ago and totally love it! I went in for a service call yesturday because there was some hard water spots on my black car and I had a hard time removing them, it happened to be that I was using a bad car wash. Mike Conlon, Assistant Service Manager was very attentive and listen to my concern. Mike along with the Detail Manager not only educated me on the products that should be used but asked me if I had any other questions about the car and any concerns. He also assited me in setting up my garage door opener, which I planned on doing myself but he did it right than and there for me and even provided me with a video of how to. I emalied Don Saliermo on a Sunday night with my concern and Don returned my email within a few minutes. These guys are great in Customer Support I will refer them to anyone, they go above and beyond for a customer. New Country Mercedes shows that they have a great team working for them

shandellg

Jul 3, 2012

Our family has bought 2 CPO Mercedes within the past 6 weeks from Don at New Country Mercedes. He was great to deal with both times. If we weren't happy, would we have gone back for a 2nd? We would highly recommend this dealership.

CAR LOVER

Jun 16, 2012

I HAD A GREAT EXPERIENCE BUYING MY ML350 TURBO DIESEL. HAD BEEN LOOKING FOR MONTHS. DRIVEN EVERYTHING FROM E350,E550,ML350,ML550,GLK350. BRAD EPSTINE AND TODD PANCAVAGE WERE WONDERFUL,HELPFUL AND EXTREMELY PATIENT ANSWERED MY QUESTIONS WELL AND WERE DETERMINED TO SELL ME A VEHICLE THE ENTIRE PROCESS FROM BEGINNING TO END WAS A WONDERFUL EXPERIENCE AND AM ENJOYING MY NEW ML350 TURBODIESEL

Benz Buyer

Jun 13, 2012

Great experience shopping for, and purchasing a new car from New Country Mercedes Benz. Donald Salierno was a pleasure to work with.

MBKIMMIE

Jun 2, 2012

We just leased a 2012 MB C300 4Matic from New Country Mercedes in Hartford CT. It is just about a one hour drive from our home in Massachusetts, but well worth it. I called the dealership on Tuesday and spoke with our salesman Dean and determined the specific car we were interested in leasing. Dean had the exact car ready for us when we arrived later that evening. Dean was very professional and courteous during the entire process. It was not what I had expected from a large city dealership and we were pleasantly surprised.The entire process was very streamlined and hassle-free. I had done my homework with regard to the value of my trade and the options on the new MB, so we wasted very little time arriving at a fair price for both. The deal was struck and happiness level had risen to "100%". We met with the sales manager Bob Ewing to discuss our financing and he was friendly and professional as well. He organized the deal and we finalized it a day later. Financing a new car can often be an unpleasant, but our experience was great!We arrived to pick up our new MB and it was prepped and ready to go. New Country had taken care of all the details of registration and inspections (even across state lines). Dean spent time with us to review all the options on the car and ensure that all of our questions were answered.The bottom line is that we will be back again and look forward to working with New Country in the future.Todd and Kimberly Green

Mercedes

Jun 1, 2012

You have to have a great service advisor for great service. Jon Karimi is mine. Great job Jon!

Josh Murray

May 5, 2012

My wife and are love our new car. Everyone at the dealier were great to work with. Don sat down twice to go over all the options the car had.

Zevgolis

May 3, 2012

Dealer made the difference for me. He made both my wife and I feel comfortable and made the difference in buying at this particular dealership and not in another.George Zevgolis

slcguilford

Apr 25, 2012

We had a great experience working with Tom and Don. They were clear, competent, and fair and we were very satisfied with the result! A professional team and a great support staff. We would definitely use this dealership again.

mohannemann

Apr 23, 2012

We are very pleased with the experience we had with New Country Mercedes and thrilled with our new C class. Don and Tom were both very helpful and supportive, and receptive to my questions throughout the entire process. We were very pleased with the customer service and overall experience at New Country and highly recommend them to others.

hugslori

Apr 11, 2012

I have never had such incredible service. Everyone was extremely nice and went out of their way to make my experience pleasurable. I was immediately set up with a rental car. I was updated daily on the progress of my car. They took care of ME not just my car. Allie was very friendly and Jason kept me informed. Thanks for a wonderful experience.

adarbar

Apr 9, 2012

Awesome Car. Great customer service at a dealership. Sales man Ray Williams helped us and guide us. I have to tell you that he was one of the best salesman we ever worked with. C300 4matic Mercedes is an awesome car. If you live in CT, ignore other mercedes benz dealer and go to New country mercedes. By the way you can negotiate the car's price :)

MIGZ

Mar 1, 2012

Before I got to this dealership, I was already set on buying a smart car. I was making the trip after having gone to the smart center in Fairfield, CT. I did not find exactly what I wanted in my smart and knew there was only one other smart center in CT; New Country Mercedes Benz. When I walked through the doors, I was immediately greeted by someone who asked how they could help. I mentioned my interest in the smart and he said he would grab someone for me. Dean came over and introduced himself to me and 3 others who came with me. We looked at 3 different smarts and compared the pricing of all of them. I wanted the Highline radio system and only one had it; the one I bought. We sat down to do all of the paperwork and Dean asked the right questions to make me feel like I was getting a deal on my trade-in. I received a fair price and was given helpful advice in regards to some modifications I had done to my previous car. This would be the first car I ever bought and I had little credit but was told I would have to wait until Monday to hear the decision, as I did not notice it was past their closing time and Dean never rushed or failed to explain anything! He even took the time to joke and tell us a personal story; what an amazing view Dean!Monday rolled around and I got a call from Dean who worked out a deal with MBF, and approved me for 0% financing and can finalize the sale on Tuesday! After finalizing everything, Dean taught me the functions of the car. He did not have an overwhelming knowledge of the smart car, but was nice because I felt he was genuinely learning with me. I was able to teach him the voice recognition feature Wilma (my smart car) offers. He sincerely listened to everything both my "entourage" and I had to say.I drove off the lot a very happy customer and look forward to one day returning for another car!I can't thank them enough for treating me no different then someone looking to buy a much more expensive car or someone much older then me (22).Thanks for helping me make the "smart" decision!

kgervais01

Feb 11, 2012

I brought my Mercedes E-320 in for service the day after thanksgiving 2011 but forgot that my work laptop and lcd projector were in the trunk. The dealership performed the service and told me my car was ready it was parked inside the bay backed tightly against the wall so I didn't have access to the trunk. I brought the car home and put it into the garage and didn't discover until monday morning that the trunk was nicely vacumed but my laptop and lcd projector were missing. I immediately called the dealership and was told they would look for my missing items. Later that day I was told that the people clean the cars after service are private contrators and the dealership is not responsible for the stilden items. My warning is do not have your your vehicle serviced at this dealership unless you have removed all items of value first!

volcomsenorita

Feb 7, 2012

My experience with New Country was exceptional. I had the pleasure of meeting with a sales rep, by the name of Mirela Cristache. I felt very at ease and comfortable with this representative, and she was able to provide exactly what I wanted. Also, a co-rep, by the name of Scott, provided a very comprehesive education with the vehicle and its capabilites. I am extremely pleased with the service at New Country Mercedes, and will continue to utilize their excellent salesmenship

Ca2543

Jan 30, 2012

I visited MB to test drive a used vehicle. Jerrold was an exceptional sales person. I really felt like he truly cared about my families needs. I haven't purchased yet, but plan on coming back to buy!

Clark

Jan 28, 2012

They treated my wife and I with respect and courtesy without being overbearing or pushy. We got a great deal and enjoyed the process. And we got a great car

beaker666

Dec 15, 2011

Elizabeth was very knowledgeable and helpful during my visit to this dealership. Her professionalism and customer service were exceptional. Look forward to working with her when purchasing a new vehicle

mbclslvr

Dec 13, 2011

DISHONEST and UNREASONABLE service department . I brought my Mercedes C280 to this dealership a few weeks ago to have some emissions repairs done. My check engine light was on and was being caused by an oxygen sensor that needed to be replaced. New Country Mercedes told me that sometimes corroded wiring to the sensor causes the check engine light to turn on. I paid them $350 to clean the wiring hoping that this would be a quick fix to the problem. The check engine light came back on about an hour after I picked up the car....hence problem not solved. When I called back to discuss next steps, the service consultant told me that in this particular model, the oxygen sensor is located above the exhaust pipe and that in order to get to it, the exhaust pipe had to be removed. He claimed that the exhaust system was "heavily rusted" and guaranteed that it would break when removed just to access the sensors. This would have cost thousands of dollars between replacing the exhaust and the sensor....at least I ASSUME it would have...after they had my $350, they pretty much completely cut off contact with me and didnt even return some voicemails I left. In the meantime, I went to a local independent non-mercedes mechanic. They told me that there was absolutely NO RUST under my car and that they were actually shocked at how good of condition the car was in for its age. They also told me that the exhaust DID NOT need to be removed to replace the sensors! This mechanic replaced the sensors successfully without removing the exhaust and I have been driving my benz for a few weeks now and no check engine light and it passed emissions. To be honest, I am completely shocked at the utter lack of credibility I discovered at New Country Mercedes from this experience. They blatently LIED to me about the condition of my car to scam me into giving them more business by having them replace additional parts that were in good condition. My independent mechanic that doesnt even specialize in Mercedes blew them out of the water when it came to correctly diagnosing the problem and providing quality service. Since my phone calls were being completely ignored, I physically went to the dealership in person to attempt to get at least a partial refund since the attempted repair didnt work out and I had the problem solved for cheaper elsewhere. The service consultant and service manager were extremely rude, unreasonable, and unflexible to at least give me a partial refund. They refused to give me any money back. I am offended at how I was treated. This dealership has permanently lost me as a customer over this experience. Apparently keeping my measly $350 in the short term is more important to New Country Mercedes than keeping a customer satisfied to retain future business.

Kupekace

Nov 30, 2011

I have been in to the dealership several times looking and finally to buy a new vehicle. There has been only one salesman who has dwarfed the rest. Dean DiBella has been on the front line every time I have dealt with the dealership. His efforts to always be on the front line have proved to be effective. While the negotiations have always been extensive they have proven to work themselves out. Even thought some things have always been the same Dean continually tries to change them to make things better. If you are going to go into this dealership I highly recommend you speak to Dean, you will not be disappointed.

DonaldBarrett

Nov 29, 2011

I don't know who left a poor rating, but the Dealership is outstanding. The Parts Department has been exemplary in comparison to my Mercedes experiences in Charleston, SC and Jacksonville, FL. They are considerate and enthusiastic about what they do. In short, it's very evident that those in the Parts Department like their job.My E Class is getting old, so I did speak with Dean DiBella in the Sales Department about purchasing a vehicle. His personality is well suited for a position in Sales and his demeanor was cool and concerned. I felt as though he was truly listening to "me" and not a "commission." Though I decided to keep my present Mercedes for now, I look forward to dealing withe Mr. DiBella or another associate of his calibar. He represented the dealership in a very confident and respectable manner, and THAT will bring me back to the lot when I do decide to buy a newer Mercedes. Only problem for New Country is that my Mercedes keeps going and going!

EuroDude

Mar 2, 2011

Completely arrogant! The other day I went to test drive a vehicle that had taken weeks to become available. Upon entering the dealership there was nobody around to help. I located the manager who asked me "to wait a minute"; so he could finish some paperwork. It was the most sterile environment I'd ever experienced - having test driven 5 cars in the last few weeks that says something. The sales associate was actually worse! He could not have been less interested in helping me. Who trains these people on customer service? No friendly smile. No questions of interest in getting to know you - the CUSTOMER! They gave no compelling reasons to even buy a car from them versus another Mini dealer when I asked. The only item they could list was "we have a good service department";. He was so arrogant and totally unfriendly that I would willingly spend $1,000 more at another Mini dealer just if they sincerely said 'hello'. Bad vibe here! Stay away!

Haskins50

Mar 26, 2009

I am an area business owner and was recently in a serious accident, with injuries. My car was totaled, so I found a great private-party deal on a used Mercedes and decided to have it serviced an hour and a half from my home at New Country in Hartford after purchase. I typically have my CLK 500 serviced there, so I was looking forward to the service. As I sat in their waiting area for the entire day, I learned that the spark plugs and wires were broken by the mechanic during the tune-up, which ended up as $600 my cost. I figured that it was a used car, they might have been worn, so fine. At the end of the visit, I went to pay a bill for $2103.25, and since I just depleted my expenses debit account with the recent car purchase (and have other pending bills), I figured that I would write a check off of my other bank account with branches throughout MA. Long story short, the check was not "acceptable" as payment, despite having my bank branch manager call (this was at 5 minutes to 5 pm) to verify that I had plenty of funds to cover such a check. I have never had a payment problem in my life, and they treated me like some low-life, especially a "Julie" and "Ben Frost" the supposed general manager. I have always payed using a check, and I wish that I had known that they no longer intended to accept this as payment from me. I had to leave my car with them overnight, find a rental (my cost, of course!) to get home, and have the $2103.25 in cash the next day in order to get my car back. Chris Langley and Andy sold me many cars in the past, (bought in cash) and despite this, they were not willing to reconsider, merely stating that it is "policy" Another of their colleagues told me later that they were treating me this way because I did not end up buying the car from their sales dept. so "don't expect special treatment!!!" I was not asking for special treatment, but as a business owner, I too take checks at my full discretion, but considering my customer loyalty, many past purchases, and endorsement from the bank manager, I would surely have been comfortable taking a check from a customer such as myself. So why would a reputable business prefer cash only? Oh well, bring lots of paper cash or a credit card. I personally would just stay away from the place, but they are unfortunately the only Mercedes act in town. That is my personal experience in a nutshell. I might even switch back to Audi or BMW if a Mercedes dealership does not re-open in West Springfield. At least Fathers and Sons of West Springfield has some integrity.

javagod22

Mar 17, 2007

I've bought several Mercedes from this dealership and unfortunately had several problems, however they were always helpful and took care of the issues right away. Even though I walked into the dealership at the age of 20 to buy my first one, I was treated with complete respect from day one.I understand cars aren't going to run perfectly, however it's how the issues are handled that is important to me. New Country sets the bar for quality service.

CASSIE

Nov 30, 2003

PROVIDED REALISTIC TRADE IN ALLOWANCES ON S500 AND CORVETTE 2000.. FOR THE PURCHASE OF A S500 2004... TOOK UP MUCH OF HIS TIME BUT HE DID NOT SEEM TO MIND.. NO ATTEMPTS TO RUSH NOR DID HE TRY TELLING ME WHAT TO BUY.. THE ONLY THING I WOULD WARN SALESPERSONS TO STOP SAYING .. "THE BOSS"S WIFE DROVE THAT CAR" WHAT IS THIS SUPPOSED TO MEAN?.. I HAVE HEARD THIS SAME LINE USED BY SEVERAL SALESPERSONS AT DIFFERENT DEALERSHIPS? HUH?