Used Cars for Sale at North End Subaru in Lunenburg, MA

Leab3609

Sep 30, 2016

Every time I go into see service Josh Matt and JJ do a great job they get me right in and out very fast and my car is fixed correctly the first time I could not be more happier

HappySubieFozzy

Sep 28, 2016

Justin was very helpful and accommodating in helping us get a great price on our Forester. Financing and registration was also a breeze; I was surprised how easy it was. I would recommend them highly for your next Subaru.

Mikey3232

Sep 27, 2016

I just bought a 2017 WRX and it just so happen to be my first new car. I was pretty nervous about the process until i sat down with Frank L. He went through all the steps with me and not once did i feel rushed. Glad I went and saw Frank for my first car, and i'm excited about my future with Subaru. Thank you Frank!!

Smith456

Sep 27, 2016

My recent visit to north end Subaru was nothing but spectacular day take good care of me and my vehicle the prices are always competitive and they are very fast at fixing cars

Excited new Subaru owners

Sep 23, 2016

We normally keep our opinions to ourself when we buy anything but feel that this time was very different. We went to NorthEnd after visiting a Honda dealership. We were loyal Honda customers until now. We met Tom S in sales and he was very informative. He joined us on the test drive and answered every question that we had. Unlike the drive at the prior dealer where all four cars that we drove had at least one issue(two had tire presure lights on and wheels were shaking, one had no A/C, and the final car was dead and required a jumpstart),,,These were all new cars! Tom and the rest of the staff were seasoned professionals compared to other dealership staff. We are very excited with our new Legacy and our future with Subaru. Thanks Tom!

Lisa L

Sep 20, 2016

I hate car shopping as I feel the sales people are pushing you to buy so they get their sale but Frank and made our experience extremely stress free. We left with the car we wanted and didn't feel pressured to buy.

Gina

Sep 15, 2016

We had a great experience buying our first Subaru at Northend Subaru. We worked with Greg who was very informative, fun, easy to talk to & answered all our questions - providing us good advice and in the end we not only bought our first new Subaru but we were able to find a reliable affordable used Subaru for our teenage daughter. We are now a part of the Northend Subbaro and family.

mattsong

Aug 30, 2016

This experience had been to expectations beyond what I expected. Fast and reliable. Recommending to colleagues, and family. Shuttle service is a plus....free coffee included.

Boss lady

Aug 24, 2016

I was pleasantly surprised to see J.J has returned to Subaru Service. I went in to make an appointment to get my car service and decided to schedule it when he was working. During our conversation I found out that Josh had returned as well. It's nice to see familiar faces again.

ArgelisV

Aug 20, 2016

My wife and I walked into north end Subaru and we got Frank Lajoie as a sales rep. We told him what we were looking for and at the end he did even better than what we thought we were going to make out. Thank you Frank

Jenm1976

Aug 17, 2016

Bob Waite just sold me my 3rd Subaru and I couldn't be happier. This was my first time buying a car from this dealership and it was eye opening. He was genuine, pleasant and really listened to what I had to say. I already had a vehicle in mind, but he never pushed. (Something I've experienced elsewhere.) I will definitely recommend him and North End Subaru to anyone looking for a car.

Satisfied Customer

Aug 7, 2016

Buying a car is a Huuuuge deal in our household. With two young children we "want it all" in the car we decide to buy. Safety, comfort, storage space & amenities are important to us as we spend a good deal of time riding together as a family. Throw in the desire for a good deal and it is a tall task for us to walk away completely satisfied with our car buying experience. Add the realities of a any hiccup in the process and the stress can make it a miserable experienceEnter our heroes, North End Subaru & Mike Pinto.We met with Mike Pinto (and by we I mean my wife, nine year old and two year old) not knowing exactly what we vehicle wanted but with plenty of "must haves". Mike was extremely knowledgable, clearly experienced with all Subaru models, and patient with my kids running all over the premises. After much scrutinizing and test driving, we settled on the outback as the perfect fit for all of our needs. Being prudent shoppers we tested other dealerships but none could match the overall price, service, & convenience Mike and North End came to bat with.Where Mike Pinto really went above & beyond was when there was a hurdle with one of our needs. As can happens in any business transaction, there was a miscommunication outside of his control. As my frustration started to grow, Mike immediately assured me he would work in every way he could to make sure we were completely satisfied. In this day and age words are a dime a dozen...BUT MIKE CAME THROUGH FOR US!!!That is a rare trait, and one that goes a long, long, way.If you are in the market for a new vehicle I can give my full recommendation to North End Subuaru, and Mike Pinto in particular. That is not something I take lightly or do very often.Thank you Mike Pinto & North End Subaru, you've earned a loyal client for years to come.

mroverdevest

Aug 3, 2016

Given I needed a car in a quick amount of time and needed to obtain insurance and an ss number, they did an unbelievable job to get my car to me within 2 days! Outstanding service even when problems came up! Car had new tires and oil change, looked brand new. Quick and excellent service! Would recommend this dealer to everyone!

Danielle

Aug 2, 2016

I just picked up a 2017 Forester making this our 6th purchase from North End. My husband and I won't go anywhere else. The people here are wonderful to work with and each transaction has gone so smoothly. You leave having a great experience because they truly care about their customers.

Anthony and Rachel

Aug 1, 2016

We just purchased our 4th Subaru vehicle from this dealership. Frank is always a pleasure to work with. He is a knowledgeable, thorough, and friendly salesman! We have always been pleased with the service department as well, as they always work to make sure their customers are happy. Overall, every one of the employees we have worked with has been honest and proved that they truly care about their customers...unlike other car dealerships you go to!

Family Matters

Aug 1, 2016

I seen a car online that I was interested in . Inquired , and was promptly responded to by Jesse online , however before looking I called and spoke with a Sales Rep named Bob . Bob wanted to make sure that this vehicle was definitely still available ( bonus point, because I could see this being used as a get here ploy by a less trustworthy dealership ) , Bob asked if he could call me right back . I scheduled a test drive for later that day. . When I arrive Bob is with another customer so I was greeted by Frank . Frank was genuinely pleasant . He took us on test ride , explaining all the pro's of the car a long the way . When we returned he told us to take a private test ride , and left us alone to discuss . Never hovered , allowed personal space needed for a big decision . Sold !!! We fill out initial PW , because I am returning in two days with payment . Well , the next day payment was situated faster , let him know I would be there in two hours !!! He was extremely generous with his time . Explained EVERYTHING !!! And I mean everything about the car , the perks reward , the service , and mentioned a couple of things I actually hadn't thought of . They seem laid back , they seem ready to accommodate . Bonus for Frank , he didn't ask me to do this review ( as I had been at Imperial Ford ) Genuine person. Finance was concise , efficient and competent . That's very neccasarry for all parties . Give them a look .

Marci

Jul 30, 2016

I typically do not send in reviews, but I felt I'd like to share a great sales experience. I heard a radio ad and decided to drive to North End Subaru. I met Tom Sawvelle in sales. He made the entire process easy for me. I am glad I made the trip and I LOVE my new Subaru!

Tysonvon

Jul 19, 2016

I came in for an oil change they found I was going to need head gaskets. It was going to be very costly to me however the manager Andy was able to have Subaru take care of my bill because I was a loyal Subaru customer. This is going above and beyond! Thank you. Mary

Wendy L

Jul 9, 2016

I shopped around several Subaru dealerships in New England before going back for a second time to Northend Subaru. I returned because this dealership is close to my home, but not just that -- largely I returned to do business there because of Frank Capoccia, who I'd met my first visit there a few days earlier. Frank didn't pressure me, but respected what I said I was looking for and did his best to help me find it. He didn't respond to me like I was an idiot when I asked questions as I had experienced elsewhere. Then when I made my second trip back, I sought him out and he, without even batting an eyelash, made things work. I now have a new Subaru that I absolutely love, and have been pleasantly surprised to have a phone call just short of 2 weeks later from Frank following up and making sure that I love my Impreza every bit as much now as I did when I first drove it off the lot. Thank you, Frank!

ballen

Jul 7, 2016

This was my first purchase from North End Subaru and I'll likely be returning there for my next Subaru. Frank Lajoie was very helpful and friendly throughout the whole process. It was a very low pressure experience, and I got exactly what I wanted. I was in a bit of a rush when I went to pick up my car. Frank and team were understanding and got the paperwork and registration taken care of quickly. Frank even stayed past his hours to make sure I was satisfied before I left. I would recommend Frank and North End for your next purchase.

Bill Thompson

May 27, 2016

We have always gone to North End Subaru for our car. Our first dealing was with Frank Lajoie. He explains everything in the showroom and then in the car you have purchased. Everyone from Frank, finance, service department, and everyone in the are right there to help you. They are all so friendly and they make you feel at home.

LesO

May 20, 2016

Was in the market for a CPO Outback with leather seats. Other dealers would avoid answering my questions by email, instead insisting that I come see them in person. Not so with Michael Pinto -- he was super-responsive via email and followed up regularly. He went the extra mile to find the car I was looking for, and went out of his way to ensure delivery of the vehicle to my house (I live some 40 mules away). Very happy with my experience with North End, and especially Micheal.

nstateler

May 18, 2016

This dealership is awesome! They are all about their customers! I was referred here by Patrick Vermeulen, and I bought a Certified 2015 Subaru Impreza Premium from Mike Pinto and I was under no pressure that other dealers can put on you, it wasn't stressful, the whole process was easy, and I love the car! I am so thankful. Everyone was very nice and welcoming, I will definitely recommend this particular dealership over any others!

Watsonrmarie18

May 16, 2016

North End explains every step, whether it is financing or of the car itself. Service Center is on their game too. Get you in and out as quickly as they can and don't play games with you about time or money.

crosstrek

May 4, 2016

Delighted with my 2016 Subaru Crosstrek - Bob was helpful not only during the process of test driving (staying past closing hours to show me the car), but also helped me with the donation process of my old car.

Panda Forester

Apr 29, 2016

I've purchased several cars from Greg at North End Subaru Lunenburg and it has been a great experience every time. I recently traded in a car and purchased a new Forester - Greg made the entire process very simple. Buying a car can be a very anxious experience, but Greg doesn't try to trick you or over sell you. He knows the cars, makes good recommendations, and helped me get a fair deal. I love the new car and it was a refreshingly smooth process working with Greg. If you're in the market for a new car and are looking for a stress free process, I highly recommend Greg at North End Subaru and I will definitely go back for my next vehicle.

jesica kirrane

Apr 25, 2016

I stopped by North End Subaru on a Saturday afternoon, just looking to test drive a used Legacy. I met with Tom Sawvelle. While I was only there to see if I would like the Legacy, Tom did a great job explaining all the features of the vehicle. He showed me the resale value on the cars and how Subaru rates in Consumer Reports. I soon realized that this was certainly going to be my next car, it was just a matter of picking one out. My husband and I both test drove a new one and a used one. Falling in love with the black on black of the new Legacy, it was going to be a go! Tom was super helpful in getting me exactly what I was looking for in trade in value and price without me telling him where I wanted to be. Tom in finance also did a fantastic job getting me rate that fit my budget. All the pieces just fell together in a very low pressure setting that made this one of the most stress-free buying experiences I have ever had. On a day that I thought I would only be test driving a vehicle, I ended up driving one off the lot and taking it home!Tom was very thorough in showing me all the features of my new car, including setting up the bluetooth for my phone. He walked me through the manuals, the websites that help me maintain my car, set up my first oil change and more. He really made this all very easy.I also wanted to mention, that when I had a question about a certain dash light that had come on, the service department was quick to find the cause and remedy it without any issues. Matt in service was also a pleasure to deal with and I look forward to working with him in the future on the maintenance of my new car.The next time my family needs a car I will certainly look at North End Subaru and Tom to help make the car buying experience a pleasurable one. I will also recommend my friends to this dealership for their quality staff and vehicles.

bal09232017

Apr 21, 2016

I have never been so pleased with a dealership than this one! Prior to buying my Mazda3 from this dealership, I went through xxxx and back at a previous dealership and severely burned by others customer service and lack of care for a customer (that being me). I went through Frank C over in Subaru because he helped out my fiance in the past and he went above and beyond to make sure I was taking care of! He knew my situation with my current vehicle and prior history with dealerships. He AND his general manager made sure I drove off with that vehicle THAT DAY! My mother co signed the loan for me and they even had a driver go out to my mom so she could sign the loan because she was unable to make it to the dealership herself. They have been nothing but a joy to work with and a relief off my back of searching for the EXACT car I have always wanted. I would recommend this to anyone who wants their worth and time valued because they did exactly that! I have never been more happy and my car is the best! thank you again!! :D

subarulover

Apr 20, 2016

I was having service done on my Subaru Impreza at North End Subaru and decided to look at the Foresters. The salesman, Frank Lajoie, was in the showroom at the time. He introduced himself and we began talking about the car. He was extremely pleasant and friendly. He put no pressure on making a purchase. All my questions and comments were answered in a very professional manner. He explained in detail the entire car and assured me that any future questions I had to just come in and he would be available. I would absolutely do future business with Frank; and would recommend him to everyone.

Jeffrey Fanning

Apr 14, 2016

***You Will Be Better Going SomeWhere Else, I Promise, Do Not Buy Used Here**** ***Also Do Not Buy A Car From Dave***This dealership was very nice to me before the purchase of my very first WRX. A car I had dreamed of owning for quite some time actually. Once the purchase was made, the relationship quickly changed.I bought a 2013 WRX with 29,000 miles (Not Certified) with a 36,000 mile bumper to bumper and a 60,000 Drive Train. At this point, I barely had the car for a couple of months and there were noises coming from the lower part of the car, also the clutch was burning when not in use.Over the course of 9 months, I brought my vehicle in 5 times for repairs. I actually had the vehicle in service for 6 weeks out of the first 8 months. ***I ASKED THAT THEY BUY BACK THE CAR SINCE IVE HAD NOTHING BUT ISSUES, THEY SAID THEY WOULD GIVE ME A LOWER AMOUNT BECAUSE THE CAR IS DAMAGED....YOU SOLD ME A DAMAGED CAR*****Replaced Small Block on my Engine at 40,000 miles!!!!*****Replaced Clutch System**Worked on Heat Shield, problem came back**Engine Noises**Turbo Now Making Noises**Paint Chipping off of my car*Best part of the story, I just traded in this piece of crap after losing $2000 on the trade in, I found myself a nice Range Rover at a dealership far far away from this place.Please, if you have made it down this far, I have purchased many vehicles....Do not buy a used car from this place, I have no experience with their new vehicles but if i owned a dealership and my customer was sold a product that did not work. I would do my best to make them happy.If I could give 0 stars, I definitely would.

JP Rich

Mar 30, 2016

I recently bought a brand new WRX from North End Subaru. It was an extremely positive buying experience. The salesman, Thomas Sawvelle, was particularly great. I have had so many negative experiences with dealerships in the past, with salesman trying to scam, rush, and pressure me. Tom is the opposite of all of these people. He took the time to explain absolutely everything to me, and was very knowledgeable about any subaru, in the greatest detail. He added no pressure and showed real patience with me throughout the process. He even took the time to take me out twice and give me tips on how to drive better, explain different trim levels, and show me many things I didn't know about the car. He helped to fight and get me an unbelievable deal on the car, as well as standing up for me to make sure I received every penny I could for my trade-in. There aren't many salesmen like Tom, and I've had such a positive experience that I'll be sure to tell everyone I know about North End Subaru, and particularly Tom. I look forward to doing future business solely with this location and salesman. 5 STARS!-JP

zdwyer97

Mar 28, 2016

I showed up on Saturday to look at a used Toyota on the lot. Frank, my stepfather, and I went over the paperwork, and I picked the car up today. Frank went over all of the paperwork with no problems. He is a very nice guy and he is very helpful. He also went over the rewards program at North End Subaru which is awesome. He even filled the car's gas tank which was very nice of him. I would definitely recommend North End Subaru as a dealership and Frank Lajoie as very nice employee.

mmartell37

Mar 15, 2016

My wife and I have now purchased 3 cars from Frank Lahoie at North End, and we will certainly return when it is time for a new one. Combined with their excellent sales and service teams, buying from Frank is always a fun and relaxing experience.

Audi10

Mar 5, 2016

Went for just an oil change and it took almost 2 1/2 hours. Asked after almost the 2 hour mark and no one seemed to care. Will not be going back. I only went because it was free(first one).

Sarah

Feb 25, 2016

My sales person was Thomas Sawvelle. This was my first time buying a vehicle. I did not feel pressured. Tom took the time to explain all my options and helped me narrow down a good choice. Since this was new to me, it took me a little while to get my finances in order and he was patient and understanding, allowing me the time to feel confident in my decision. I cant thank him enough for making this experience a pleasurable one. I look forward to sharing my positive experience with family and friends. I would recommend they stop by and speak with Tom.

shawn

Feb 18, 2016

josh is outstanding when my car broke down he was there for me guiding me through how to contact road side assistance to getting my vehicle repaired

herbie132

Feb 16, 2016

Your not going to find a more comfortable AWD vehicle, great visability and 32 mpg on an AWD SUV. Frank Lajoie, Bob Waite, Jesse Manning - good crew. I recommend them and this dealership.

roscoe978

Feb 15, 2016

The most pleasant/helpful employees that I have the experience of doing business with. Frank Lajoie, the sales rep, is one of the best/nicest sales people, that I have ever encountered. His pleasant helpful, can do attitude, really puts the customer at ease. Always smiling and eager to give you a handshake and a "THANK YOU FOR THE BUSINESS AND PICKING (SUBARU) TO PURCHASE YOUR NEW VEHICLE." No matter when I am at the dealership, Frank always remembers your name and makes one feel like you are at home. I always look forward to visiting with Frank, when I am at the dealership for service. Tom Liddle, the finance man, is always polite and understanding. He explains the numbers to you in a most pleasant and efficient manner. He reviews everything with you and makes sure that all is understood with respect to the purchase of your vehicle. BOTH ARE A GREAT ASSET TO THE SUBARU FAMILY.

Jenny1223

Feb 9, 2016

I am a first time car buyer and everyone here was so helpful! They helped me pick exactly what I wanted and made the experience very stress less and easy. I highly recommend them and would definately buy my next car here again! -Jenny

RachelF

Feb 1, 2016

The best sales experience that I have had from start to finish. Bob is extremely knowledgeable and helpful. From the start I felt like I was making an informed decision rather than being part of a pressured sales deal. I have been loyal to one brand of car for a while now, and switching to Subaru was a big change for me. Bob definitely made me feel confident in my decision and so far the Forrester has been wonderful.

ARG51560

Jan 30, 2016

First, I would like to say that the Sales Consultant Frank Lajoie, Service Director Andy Voelling, General Sales Manager Jesse Manning and General Manager Marty Babineau (who I never met) receive the highest kudos from me! This review does not at all reflect negatively towards the Dealership or its members. The North End Subaru and the employees made it right. Thank You! I'll be back!! Here is my story, spans 9 months. I have now owned my 2016 CrossTrek Limited since Dec 18, 2015, and decided its time to write my review. This story is long, actually starts May 14th 2015 the first day I owned my "1st" CrossTrek 2015 Limited. This will be the shorten version of my experience, hopefully I will be able convey my message as best as possible. The long version (my Journal) will be with Subaru America/Subaru Corp....another story.Decided it was time to replace my present vehicle with possibly my first ever Subaru! Replace vehicles about every 4 years. I'm a Customer Service Engineer for a large Japanese company, that requires extensive travel in the US,Canada, Mexico and Europe. I typically drive locally for business in excessive of 35K miles per year in my own vehicle.My son, an avid Subaru guy suggested I visit North End and work with the Sales Consultant he had just recently purchased a car from (Spring 2015). My son sets up a meeting with Frank Lajoie and soon after I went to meet Frank at North End to discuss my needs.Frank is a very personable, easy to talk to, joke with and a avid Patriot fan...the man got my vote :). Anyway, we do the typical several visits "find the car, the options, test drive and haggle on price" etc. For the most part it was a enjoyable experience and working with Frank was a pleasure, always kept me posted on the car status or any changes.He ordered the car, delivery set for 3 wks. Well that order fell through, had to reorder, wait the 8 weeks for the color of my choice. I could not wait the 8 weeks, so Frank made arrangement for me to purchase the Showroom CrossTrek with all the same options , but not my first choice for color, but a nice Blue....good with that.May 14th I picked up my 2015 CrossTrek Limited with about every option including keyless start/entry, Eyesight system and the best Informational system(navigation GPS,SXM radio,Blue Tooth) Subaru has to offer. Noticed immediately that my SXM radio was malfunctioning, signal would be lost for periods of 3-90 secs, repeatedly, continues problem regardless of terrain or location. Understand, I am very familiar with the SXM system, have it in my two Fords, house, Vt camp and use it in all my rental vehicles during business travel. Never have I experience this kind of reception in any of the multiple types of vehicles I have driven or owned!!! Days after, my Informational system touchscreen locks up and malfunctions along with multiple irritating side issues. Even the best of equipment can occasionally fail, understand that. Schedule and take the vehicle to the first of many service visits. After component replacements, which repairs everything except the SXM radio, firmware upgrades and troubleshooting continued to hopefully repair the SXM. No luck! The Director Service Andy Voelling meets with me, tells me he is sorry, but that Service is out of ideas and worst, Subaru Tech Support has no more tech suggestion......... He recommends that I contact Subaru America's Customer Retail Services, file a claim and elevate this to a higher level. This now has become exclusively a Subaru America issue to deal with and unfortunately North End Subaru is caught in the middle .From this point on Oct. 2015 until days before I picked up my replacement 2016 Crosstrek Limited in December, I endured several months of frustrating and aggravating contact with Subaru America and their Senior Representative Andre Sullivan. Subaru America/his inability or lack of interest in resolving the issue with the vehicles problem was the worst experience of Customer Service I have ever encountered, either as a consumer or as a seasoned Customer Service Engineer! Unfortunately, Subaru America does not follow or live up to their Mission Goal and/or Customer Service Policy posted on their website.....not even close! This is something I will take up with Subaru America...the long story.So, long story short, through a meeting with the North End Subaru's General Sales Manager Jesse Manning, Subaru America offers me a replacement vehicle, buy back my vehicle! However, as part of the deal I am expected to pay a Usage Fee and depreciate of the vehicle for the 7 months I have owned it amounting to excess of $ 5000.00 . I found this to be unacceptable and unfair since I reported this problem one day after I drove the car off the dealership lot, and for 7 months, Subaru America could not fix or even had a fix for the problem! I asked that the General Sales Manager to contact the Senior Representative Andre Sullivan and inform him I refuse Subaru America's offer and will seek out legal representation.Jessie understood the frustration I was feeling and suggested that he would meet with Marty Babineau, General Manager of North End Subaru the following day, see if the GM could help reach a mutual agreed upon resolution and Jesse would call me by end of that day.Well, received the call as promised, great news! General Manager had made the offer that North End Subaru would incur all the cost and fees required by Subaru America that were associated with replacing my vehicle, no out of pocket expense required by me!"My hat's off to you" Marty Babineau. I will be a return customer and will recommend North End Subaru to others!

Janet456

Jan 28, 2016

I went in for a oil change and it only took one hour they washed my car and checked my car over I am very pleased good job service

Elvis

Jan 27, 2016

Yea man Subaru service totally fixed my radio so I can jam out to the latest led zeplin thanks Matt, ritch, and josh you rock

colcorde

Jan 21, 2016

We went in looking for a used car and Frank helped to find something that would work for our budget and my pickiness. After driving a few handfuls of cars, I ended up buying a 2012 Malibu with all the bells and whistles. Overall, I had a great experience with North End Subaru/Mazda, and I will definitely be returning in the future! Thanks Frank!

DavidC3125

Jan 19, 2016

Extremely knowledgeable and helpful will definitely be a repeat customer. I'll do my best to help spread the word so others can have the experience I had. Thanks..

marjorie leach

Jan 18, 2016

I got there at 9:30 which was my appointment and didn't get out of there until 12:00 noon. I thought I was at the Doctors office. Ha! It was pleasant in the waiting room. TV, Coffee or Tea, bathroom. I read my book so the time went along. Service was very bust I guess. Overall it wasn't bad. Got my reading done. Love My Outback.

MyklG

Jan 10, 2016

This is my 3rd vehicle from North end subaru and my second dealing with Mike Pinto. He has made the car buying experience a much better one. Low pressure and easy going but the level of knowledge is far above most. Jason Cote made the finacing work for what I needed and answered all questions I had. The entire team over there is like a family and are all willing to help get the process done as quick and easy as possible. Look forward to my next purchase in the future.

Lisa C.

Jan 9, 2016

I was referred to this dealership by a friend who recently bought and had a great experience. Tom Sawvelle (sales) and Tom Liddle (Finance) were professional and respectful. They never applied pressure or typical car dealer tactics to force a sale. I bought the new CrossTrek and love it. Both Toms even came in on their day off to deliver my car so I wouldn't be inconvenienced. Highly recommended!

Nanct

Jan 5, 2016

We are loyal North End Subaru fans... and Greg has just helped us purchase our 3rd Subaru. When my beloved 2003 Outback literally died a few weeks back, Greg patiently took us through a smooth transition from, "Oh, no! I can't live without my Outback!" to what would really suit our needs. Greg took the care and time to show us all our options and educated us on all the new innovations on newer Subarus. I must admit I Love my new 2016 Outback and appreciate all the time Greg took to teach me how to use the Starlink and other safety and entertainment features. As always, Tom smoothly took us through all the paperwork. We have been bringing our cars to North End for years for service. Even when it's an "emergency" on a Saturday afternoon, they have always taken care of us in a friendly and professional manner.

dforest27

Dec 19, 2015

This was the smoothest buying car experience ever. Zero pressure, honest and transparent price point, willing to go the extra mile to get me to the number I was looking for. Frank was great. Highly recommended!

Dave M.

Dec 14, 2015

Five Stars, well-earned! We purchased a new Subaru Forrester from North End Subaru last year. That sales experience was so positive that, one year later, we have just now purchased a new Subaru Outback Premium from this dealership. We found our salesman for both car purchases, Frank Capoccia, to be highly knowledgeable, very honest and personable, and refreshingly straightforward. Price negotiations for both new cars were completed in only a few minutes; we got a very reasonable price in both cases, and there was no hint of the pricing rope-a-dope that one often experiences with car dealers. Buying a new car should be an exciting and pleasurable experience, as it is at North End Subaru, not an ordeal, as occurs with many other dealerships.

Legacy2016

Dec 11, 2015

I expect a great deal out of any car dealership. It plays such an important role in our life and when a dealership exceeds my expectations, as yours did recently, I make it a point to pass along some well-deserved praise. Bob Waite provided us an outstanding customer service and we are extremely pleased with the service I've received at North End Subaru. Because of this, I definitely plan on using your dealership in the future, and I'll definitely recommend you to others.

kiki

Dec 10, 2015

I bought my 2015 subaru legacy at this dealership. The sales man greg was awesome. He walked us threw my options in details of cars, pricing, test drive, and payments. Even all the book manuals and important information on the car. I will be back to them for my future purchases. If you go ask for greg.

shattuck,harry123

Dec 4, 2015

I HAVE BOUGHT 9 NEW SUBURU LEGACYS AND I HAVE RECEIVED OUTSTANDING PRICEING AND GREG THE SALESMAN WAS OUTSTANDING AS USUAL . I HAVE BOUGHT ALL 9 FROM HIM . HE IS THE BEST.

George B.

Nov 27, 2015

I leased a Forester with Tom Sawvelle, sales. He was kind, patient and knowledgeable. He walked me through multiple purchase scenarios explaining the different rates and payments between vehicles with ease and understanding. After choosing the right path for me, I worked with Tom Liddle, Business Manager. He guided me the rest of the leasing process and got me on the road with a new Subaru. All the folks at North End Subaru are fantastic providing small town service with a smile. I cannot recommend the highly enough. If you are interested in a Subaru, go the extra distance to North End Subaru in Lunenberg, its worth the drive.

jlavoie72

Nov 27, 2015

I Bought a 2016 Impreza with Frank Lajoie and I am excited about the deal that was made. In the long run it will be a great savings on my part, an overall win.

Hans_C

Nov 24, 2015

We purchased a Forester from Tom S. at North End Subaru three months ago. We are very happy with the entire experience. Tom was very easy to work with. There was no pressure, and he didn't haunt us with calls like some dealerships do. We took our time in test driving the Forester and Crosstek spanning several visits to the dealership. Once we decided on the Forester, Tom kept us in the loop as to when we would get it in (we wanted a specific color), and when it would be ready for pickup.Since the purchase I had one follow-up question for Tom. He called me back promptly, and was able to help me out. Great post-purchase support!I would heartily recommend Tom S, and North End Subaru if you're looking to purchase a new vehicle.

redsoxfan

Nov 21, 2015

Frank Lajoie was very knowledgeable about the Subaru brand and was very pleasant to work with. He took his time explaining all of the bells & whistles when I picked up my car today. Tom Liddle made the financing portion very quick and painless.

Johnny Bluestone

Nov 4, 2015

I'm from NH, but bought my 2016 Subaru WRX Limited from North End Subaru. Very pleased with the entire process, from sales to delivery.

Jameson1

Oct 31, 2015

I went into North End Subaru not knowing what to really expect. I have never gone car shopping at this location before. When I got there a salesman by the name of David Fayard introduced himself to me and was the most helpful salesman I have ever had.He make my experience there great. He had so much knowledge about all the vehicles that I was interested in. He made me feel important and like I was his number one priority. I am coming back in the dealership later on next week to talk to him again. I have not purchased a vehicle yet. I definitely have my eye on a few. After my experience with this salesman I would never shop anywhere else. This is one satisfied customer right here. And David Fayard thank you for being so respectful to me.

jamesw

Oct 30, 2015

so i recently bought a used Subaru impreza knowing it would need work so i went to josh at Subaru service who takes good care of me every time i go in and he went through the car and found many things it needed which i new it needed work so he helped me with the price and within 24 hours he had it all fixed up this drives like a new car and better yet i did not spend nearly what it would cost to get a new car

Natgal311

Oct 29, 2015

This is our second time working with Mike Pinto. He's very personable, helpful, and knowledgeable. His style is pretty laid back, which is perfect for us because we don't appreciate the "hard sell." We've been quite happy with the service that he specifically provides at Northend Suburu.We've also been happy with the experiences we've had with Tom Liddle. He's been our financial service rep both times. We found him to be very straightforward and knowledgeable. He also worked hard for us behind the scenes with our bank to ensure that the terms were exactly what we expected and also that the transaction went smoothly when we came in to sign paperwork.

JimFromTownsendMa

Oct 24, 2015

I've been a customer of North end Subaru for many years . Mostly with there servicestaff and on occasion with the sales. (all excellent ) . Recently I bought a pre-owned 2014 forester. I don't have a lot of experience with this specific car but based on good experiences with other Subarus I expect I'll be very happy with this one.My salesmen this time was Frank Lajoie, A good guy. He explained all the details ofthe sales process and the forester. He made the process of buying a car as painlessas possible. I'm hoping that by the time I need a replacement car he will be long retired.

Steve

Oct 19, 2015

I bought a new STI this weekend at North End Subaru. It was the best car buying experience in my life. I'm 58 and have bought 15 cars so far . Prior to my trip to Lunenberg, I visited the usual suspects in the Metrowest area closer to my home in Dedham. My interactions with the others were rather negative; one dealer did not have the cars they advertised online, noting they put the information on their website before the car arrives. Two others offered me ridiculous bids on my trade,so bad that I could not consider doing a deal ( Far below the KBB or Edmunds valuation), One guy gave me a number without even looking at my car or driving it, stating that their dealership considers all cars to be in average condition. (My trade-in had 20,000 miles and had its oil changed at the dealer every 3,000 miles, paint and wheels in great shape). Certainly not an average condition car!So, when I made an online inquiry about a car to North End I was not expecting much given the behavior of the others. I was pleasantly surprised when Bob Waite contacted me. He was friendly and professional in his email and phone contact. He reminded me that we previously met a few years ago when I was just starting to look at my first Subaru. I didn't buy that one from him, but he was still quite gracious. So later that morning I drove out to see the car, met with Bob and his manager Frank Capoccia and we came to an agreement. They were very fair in valuing my trade, giving me a real offer (as opposed to what I experienced elsewhere). I took the new car home later that day, it was clean and prepped properly. Bob went over all of the features. He treated my wife and me wonderfully. Tom Liddle helped as well, he shopped financing and found a great rate at a local credit union ( that beat Subaru's rate). I strongly recommended North End Subaru. It is a well run business, staffed by great sales professionals. Worth the drive!

Sydney1940

Oct 19, 2015

Have bought two used vehicles at North End and although I have been happy with the cars and had my service done there for the most part, even though I was told by more than one person that I was paying more than I should. When I bought this car, the visor on the drivers side was a little loose and would slide down on occasion, but I didn't really think it was worth it to bother service, I could live with it.I have not been able to talk on my cell phone when I am driving because my car does not have that feature so I recently purchased a device to enable me to answer my cell phone while I was driving, This device attaches to the visor on the drivers side, and you guessed it....when I put the device where it goes, the visor comes down and there is no way to get it to stay up.I stopped at North End this morning and was told that there is no way to tighten the visor, I would have to replace it at a cost of $85.00 for the visor and $50.00 to install it or I could trade the car.....No Thank You...if and when I replace the car it will be somewhere else.

vt45

Sep 30, 2015

My daughter was looking for a newer used car and has always wanted a Subaru. We stopped by North End and Bob had her test drive a 2015 Impreza. When we got back to the lot Bob had a 2009 Impreza sport wagon, my daughter's dream car. waiting for us to try out. She fell in love with it! I went back a month later and bought a 2015 Impreza hatchback. We are both very happy to be tooling around in our subarus!! Thanks Bob for making our car buying experiences stress free! And Tom for all your hard work getting us both the best financing!!!

Rita

Sep 29, 2015

I bought a 2016 Subaru Outback at NorthEnd Subaru of Lunenburg with the help of Michael Pinto our sales person. Mike was knowledgable, entertaining and extremely helpful. The entire team at NorthEnd Subaru made my buying experience a pleasure. There was absolutely no pressure. Jesse, the sales manager, helped negotiate a price that I am sure I could not match anywhere. He was very generous and kind when approached with any concerns. Tom, the finance guy, was also very helpful and knowledgable and helped us find very affordable financing. I usually find car shopping very stressful but that was not true of this experience. I couldn't be happier with my car or my dealership. Thank you Mike, Jesse, and Tom.

Clussier

Sep 23, 2015

I stopped in to look at new cars, my hearts desire is an outback. I still am not able to do that, but am very close. I ended up trading in my present vehicle for an legacy that os used but I'm very happy about it, its fully loaded, can't ask for more than that! My salesman was Gregg. I have been going there for over 15 years, won't go anywhere else!

H3KcpoK6PhLQHjTP3MxeEz3xL

Sep 23, 2015

I think just about anyone approaches the car buying experience with a healthy dose of skepticism. You hear stories of bad experiences and think to yourself that youll end up buying a car you didnt want and paying far more than you imagined. I know, Ive gone down that road before.After lots of research, I finally decided on a 2015 Subaru Crosstrek. After even more research regarding dealers and hearing what other said around town, I decided to try North End Subaru.I initially emailed the dealership with some questions on a car I saw online. I think I had a reply back within the hour from Jesse Manning, the Sales Manager. I headed down to the dealership a few days later and was met by Greg Nuorimo, one of the senior sales consultants who was expecting me. This was far and away the best car buying experience Ive had. Greg was straightforward, easy going, transparent, and possessed a wealth of knowledge on all things Subaru. He worked with me to find the car I wanted. Also, Greg and Jesse gave me a very fair and generous offer for my trade-in. Even working with the finance folks, Tom and Jason, was easy. No pressure to buy tons of extrasjust a clear, concise process.On the day I picked up my car, Greg went through all the features in detail and then we spent probably a 1/2 hour, if not more, reviewing everything in the car. I cant say enough about my experience theregood all around. This is my first Subaru and I can say that Ill definitely be back when its time to replace our other car.

Private

Sep 22, 2015

So yesterday my car died so i called subaru service and spoke to a young man josh he gave me the number to subaru roadside assistance they towed me to subaru josh made sure i was in next he then came to me and explained i had a loose ground at the battery terminal i was releived for i was sure it would be a costly repair

Sarah

Sep 22, 2015

If you go to subaru service see josh he has been with them for a long time and he cares about the Customer an that is hard to find he allways tries to help me if I can't afford a service he lets me do part of the service and advises me on what can wait I am on fixed income and I am very pleased he understands

ssludes

Sep 17, 2015

I just picked up my new 2016 Subaru Forester thanks to the wonderful crew at North End Subaru, specifically Frank Cappocia. Frank was wonderful to do business with and made the entire car-buying experience very easy and honest. I can't say enough good things about the staff at North End. I would recommend them to anyone and will be a repeat customer down the road!

JReed

Sep 16, 2015

I bought my first Subaru Crosstrek this past week from Bob Waite and I love it! Bob was a pleasure to work with; he was amicable, knowledgeable and provided a stress-free car-buying experience which I think most people would appreciate. Bob was patient in answering all of my questions and his knowledge alone is what sold me. I highly recommend Bob and North End Subaru! You wont't be disappointed!

kay_

Sep 9, 2015

I bought my first new car from Frank Lajoie this past week. He was outstanding; very knowledgeable, very amicable, and very focused on finding me the best car for me and my budget. He helped me find a car I love driving and that I felt I got a good deal on, and I cannot express how effortless this car buying experience has felt to me. I am very happy with my service and with my vehicle, and would highly recommend North End to anyone I know. I can't wait to stop in again for my first oil change and thank Frank for how awesome he was!

hollis

Sep 4, 2015

This is my fourth Subaru, but my first new one, and my first visit to Northend Subaru.. It was a big step, but I'm very happy with my 2015 Forester. Previous intimidating experiences with dealerships made me hesitant to commit, but I appreciated Tom Sawvelle's patience---he is very knowledge and thorough with explanations. I have already recommended Northend, and salesman Tom Sawvelle, to a potential customer and will do so again. Thanks for a good experience!

TooStrong3

Aug 31, 2015

I have NEVER had any issues with North End Subaru. In fact, whenever I bring my car in for a repair or some concern, they always take care of it. There was one time where I went in and they called and told me they couldn't recreate the issue I was describing to them. I started wondering if it was all in my head. Instead of just sending me away, the service manager, Andy, personally took my car for a drive with me. Luckily, he was able to hear what I was describing. He went above and beyond to make sure I left a happy customer. Ultimately, they were able to fix the problem, it was all covered under warranty, and I haven't had a problem since. It's little things like that, that make their team stand out from other dealerships. I live in Worcester and I make the drive out to Lunenberg even for a simple oil change. I've never had the customer service anywhere else that they give me.

Simply_Subaru

Aug 30, 2015

This is my 3rd Subaru bought from Bob Waite at North End Subaru! Bob is very knowledgeable, friendly and was able to help me find the perfect vehicle with all my requests! The waiting period went by fast and moving into the car was stress free and easy. Bob was able to answer all my questions and show me new features I wouldn't have found on my own. Not only is Bob a great salesman but he makes sure the customer comes first. This is why I will be a repeat customer!!

Richard Tuttle

Aug 27, 2015

Frank Lajoie and Jason Cote provided polite and professional service. They made sure I got the exact car I wanted and were easy to work a deal with. I highly recommend the two of them.

KatelynC

Aug 25, 2015

I am thrilled with my new 2015 XV Crosstrek! Frank at North End Subaru gave me a great price on my vehicle, and made my car buying experience excellent! He did a great job explaining everything everything about my new vehicle, and made it an extremely easy decision for me. I would HIGHLY recommend coming here for your new car.

LaydiiFlii

Aug 24, 2015

I have been a North End Subaru customer since 2011. I have had nothing but great personalized customer service since. I have purchased 2 new vehicles from Frank Lajoie in the past 3 years and i would highly recommend him!

theory37

Aug 21, 2015

My wife and I buy and service our Subarus exclusively at North End. Which is saying a lot considering how many Subaru dealerships are in the area. As a life-long Subaru owner, I'm impressed with North End's low-pressure, honest approach to sales. Their service department is excellent as well, accommodating our tight schedules, providing loaners (once for over two weeks), and being upfront about repair and labor costs.I highly recommend this dealership.

Mataleao

Aug 20, 2015

I was supposed to see a new face behind the counter, but Rich did a great job and far surpassed my expectations. He's a great addition to your team. I have, and will continue, to service all my vehicles at north end

Subarugrl

Aug 20, 2015

I went in apprehensive as all you hear is how you get ripped off but I wasn't I was given a great competitive price and Rich Brooks was great he made everything so easy and gained my trust! I will always bring my car to Subaru service and talk to Rich...

Tommyb

Aug 20, 2015

I recently smelled a hot burning smell so I called subaru service and josh in service fixed my car which was a bad cam seal and the best prt he covered this under warranty I could not be more happy I was planning on a big bill

Lauren & Ben

Aug 19, 2015

My husband and I had been looking at many different makes and models before deciding on a Subaru. We had gone into the North End Subaru dealership three times before finally making up our minds and each time Frank Lajoie was very patient with us and more importantly ready and willing to answer the endless list of questions we had. We ended up going with a 2015 Impreza Limited Wagon and we are so happy we did! The service was great (including Tom Liddle's help with the loan end), the car is perfect, and we are planning to come back within the next couple of months to get my husband a new car too! We'll see you soon Frank! Thank you!

Tara and Val

Aug 18, 2015

I was so pleased with my experience at North End Subaru! After shopping for a week with my mother for a used car for her, we went a little further out of our way to visit North End Subaru, and had the pleasure of working with David Fayard. My mother is incredibly particular (about everything), and he patiently helped us for over 2 hours in the afternoon sun, explaining all the differences between the makes and models of Subarus (and the Mazdas next door) and honestly comparing the good and bad of those cars with other makes and models on the road. This was even after he knew that we were not able to purchase a car on that particular day. He was absolutely NO PRESSURE, which was fantastic. He had a great sense of humor and was the most patient car salesman (new or used) I have ever worked with in my life. I highly recommend North End Subaru, and Dave in particular, and will be returning for our purchase!

brucee

Aug 17, 2015

My first purchase at North End was a 1977 Subaru DL followed by a Legacy wagon, 2 Mazda's and now my 3rd Forester and I have to say this has been my best purchasing experience yet.Many thanks to Greg and Tom for making this "painless" and to Rick for being "honest" about my old vehicle.Thanks Guys!!!

Sue & Rich

Aug 17, 2015

My husband and I decided to purchase our 3rd car from North End Subaru. We came in with a list of questions from my research on cars and put Frank Cappacio to the test. Not only did he answer all of them professionally with a smile and laughter. We were very comfortable with him.We went home with more accurate information that helped us make the best decision with no pressure at all. I never thought I would end having 2 same cars in the family " Legacy. " My comfort level was buying a car with reliability, safety, reputation and AWD. I had to figure that out on my own and not to be convince by anyone. Oh..if they don't have it they will find it! Thank you Frank for a great deal ! I would not only thank the entire staff in sales ( always smiling ) but also just as important is Tom in financing ( smooth transition ) to Rick, Josh, and the entire service team ( knowledgable & so friendly.)We wish North End Subaru continued success and will be repeat customers again in the near future.Rich & Sue

subarux3

Aug 16, 2015

This was my third purchase with North End Subaru and the third time that I've worked with Mike Pinto. He went above and beyond to ensure that I was satisfied with my purchase, each and every time. Always very knowledgable, he makes sure that he can find a car that fits you, your budget, your lifestyle and there was never any pressure. His patience made the process enjoyable and less stressful than it already is. His explanations are thorough and absolutely made sure that I understood all of the features, while also answering all of my questions. Throughout the entire process he was genuine, sincere and a great guy to work with. Also, Tom Liddle who has been with this dealership for many years is extremely knowledgable, very informative, thorough and a genuinely nice guy. He definitely helped get a great deal and was a pleasure to work with each and every time I've purchased a vehicle at North End. I highly recommend not only this dealership but especially Mike to help you with finding your new car! Thanks again Mike and Tom!!!

Kwexhage

Aug 15, 2015

David Graves was extremely helpful and was able to find me the exact car I wanted. This was my first time trading in a car and David as well as his colleagues helped me through the entire process. Tom Liddle talked me through the financing package with ease and provided me a great deal! Would highly recommend checking out this dealership and tell David I said hi! A+++++++

marjorie65

Aug 15, 2015

I went there to look and ended up buying, no pressure from Frank Lajoie. A great guy. The car sells its self. I guess it was all those ads on the TV that convinced me to just go up there and try one out. I'v been wanting to get there but have been not well. Just had Brain surgery July 18th, and it did solve all of my pain. So it was time to get a new car, so I got a 2014 Limited Edition Outback. I just love it. Even though Frank went over all of the features I know I will be calling him up to ask more questions. You can't get it all in one shot. It's a lot to take in. I did bring my Son-in Law with me as he was in the car business for over 20 years and he know the lingo, I don't. That was very helpful with my decisions. I give Frank a A+++++. Great guy and if I ever trade this one in it will be him that I will work with. Everyone there was very nice too. Tom Liddle was great in doing the paperwork too. Thank you Marjorie A. Leach

bee 24

Aug 2, 2015

Bob was great when we bought our previous Outback so we went back to him. He really helped with all the new technologies and features..... not as simple as the old cars were!!! I know I can call Bob anytime to review the "how-to's" and to check on glitches (mostly my fault). Bob guided us through the ordering process and kept us up to date with the timing of the car's arrival; test drive and explanations for all the new technologies and differences from our previous car. Thanks also to Jesse Manning for showing me options. North End Subaru is a keeper dealership for us. We love you all.B Farrell

Peta67

Aug 2, 2015

Very happy with the help Mike Pinto provided me in deciding on my new car purchase. Mike was friendly, knowledgeable, easy to talk to and straight forward in his dealing with me. Mike explained the different features of the test cars I drove and after making the purchase, on the day my Subura Impreza was ready for me, he took all the time I needed to go through all the features before I drove off.and went into great detail to explain all the benefits of the Rewards Program.Tom Liddle was excellent t also with preparing all the business paperwork to finalize the deal and to go over the loan documents and other vehicle documents with me, and to answer any questions I had.

Kaila03

Aug 1, 2015

I just financed a brand new 16' WRX from this dealership and we had the pleasure of dealing with Greg! He was very helpful and considerate! Made us very comfortable with every choice we decided upon. The new car is amazing and so is this dealership! Very happy customer thanks to you Greg!

lamburgey

Jul 31, 2015

Visited dealership, looked over various models without a 'hovering' salesperson. When had made up my mind and wanted more specific information - was attended to promptly - took a test drive and the dealership was able to locate a car that fit my interests exactly. Had to wait a short time, but was told very accurately when it would arrive - and it did. Quite happy with the vehicle and the financial staff found an excellent interest rate.

Jimmy245

Jul 29, 2015

I like going to this service department because I feel like they don't rush you in and out they take there time and allways do a multi point inspection I have been to all the other subaru dealers and they don't even tell you how anything is doing half the time and a week later something brakes that could have been prevented with north end you don't have to worry about this

aRandall

Jul 28, 2015

I was so overwhelmed with picking out a new car. We had a couple ideas in mind but once we got to North End Subaru, we knew we were in the right place. Frank Lajoie helped us immediately, with no pressure and sound advice. He is amazing! And after we purchased our new car, he made sure we were all set and went over all the features in detail (quite a pleasant surprise). He was great with our hyper 3 yr old. The whole deal was very quick and painless. We are definitely going back for our next new car!

dschaff

Jul 27, 2015

Although I did not purchase a Mazda, I did purchase a Subaru from North End Subaru. I recently received a phone call from the salesman I purchased the car from, Dave Graves, to follow up as it is the 3 year anniversary of the purchase of my car. The purpose of the call was to make sure I was still satisfied with the car and the service I had been receiving. First, I couldn't believe he would take the time to follow up after 3 years. I did mention that my ipod didn't seem to be working anymore with the USB port. Dave Graves took the time to call the service department to see what the possible cause was. He called me back to say that I needed a new USB port installed, and that he checked to see if the service department had the part in stock and, possible times I could get an appointment to best suit my schedule. Again, as always, Dave Graves went above and beyond what I would ever have expected. During that phone call, I found out he was now working in the Mazda building. As I have been more than pleased with his dedication to his job and customers, I was concerned he would no longer be my salesman. However, he assured me that I would still be his customer and to contact him with any concerns I had. I can defintitely say when I need a need vehicle, he will be the person I contact. Thank you North End Subaru and Mazda, and Dave Graves for the great service! I will be posting this review on both the Mazda and Subaru site.

leeanne

Jul 27, 2015

I've needed a new car for a while, but put if off because I hate car shopping. Bob made the experience so comfortable and enjoyable I won't wait this long again. I had not planned on buying an Impreza, but wanted to test it and quickly realized why Subaru had such a cult following. Bob guided me through the purchase by providing me with a lot of useful information and no pressure. I was referred here by a good friend and would recommend the sales team to anyone I know. Thanks again guys-I've already decided I'll be back for my next car!

greencar1

Jul 24, 2015

I had a great experience buying my new Forester at North End Subaru. All the staff was very friendly, helpful and professional. Our salesman Tom Sawvelle was especially helpful and knowledgable and pleasant to do business with. Definitely the best car buying experience I've ever had. I'd recommend this dealer to anyone in the region!

cashfaq

Jul 22, 2015

best customer service i love to buy car from ........ i buy my next car subaru from same dealership ..wen you buy new one ask frank lajoie

scunha

Jul 22, 2015

The entire sales team at North End Subaru was fantastic. No pressure, extremely helpful and made the car buying process seamless. Frank our salesman was very attentive to our request for a new car and even stayed 2 hours beyond his normal working hours the day we picked up the vehicle to ensure our full satisfaction!I would recommend this dealership to anyone. Great ServiceGreat PriceNo Hassle

Kim

Jul 21, 2015

North End Subaru always seems to have lots of inventory to look at / choose from. My husband and I have been looking at the Subaru Forester for quite some time, and when it was time to make a purchase, we stopped by the North End lot just to take a look.We didn't think the dealership would be open on a Sunday, so we just stopped by to look at some sticker prices. To our surprise, out walked Frank Lajoie to offer his assistance. I NEVER imagined we'd be back the following day to pick up our new car!The dealership itself is clean and comfortable inside, and the entire Salesforce is friendly and professional. At North End, there is not that high-pressure feel that you'll get at some other dealerships. Our experience with Frank was very positive. He was able to answer any/all of our questions, and one thing I know influenced our decision to buy our Forester at North End was Frank's infectious attitude of "I really like my job and enjoy what I'm doing", and his obvious loyalty to a dealership whose management he firmly endorsed.

Terris Crosstrek

Jul 21, 2015

No high pressure sales...they made it easy and we're very accommodating! Frank was very knowledgeable and led us right to the vehicle we wanted. Love my new Crosstrek!

Nissanguy29472729

Jul 20, 2015

I was driving my subaru and had an emergency (i know, everyone and everything is always an emergency lol) and rich and the entire north end service crew were great! ! The tech Jeremy was also awesome, I would recommend them to anybody. I wish I lived closer and wasn't just driving through, I would be a north end customer for life!!!

NMorris

Jul 16, 2015

Thank you so much North End Subaru Service for making things easy for me! Rich Brooks was great! he was very knowledgeable. It made me very comfortable in getting the repairs done!

laurenkelley

Jul 15, 2015

After totaling my car last week I was in the search for a new Subaru. My family always goes to North End so I figured I would go there first. Once I showed up (in the rain) Frank Lajoie came out to help look at new and used cars. He was great!! He was knowledgeable and didn't try to push anything on me. Frank and Jesse both made buying a new car easy! Frank even stayed 3 hours late on his early day to show me everything about my new Subaru!

Nissan12

Jul 14, 2015

The sales consultant was very caring and there was no pressure when I was reviewing my options. Buying my car was very easy and fast and they save me a trip to the DMV!

10subaru10

Jul 13, 2015

Vendor very knowledgeable. Helpful.No pressure. Presented options according to client needs.Honest, no surprises.This is my #10 Subaru that I buy with them.That should tell how goo they are!!,,

Chris2309

Jul 13, 2015

I recently bought a used Dodge Dart from this dealer. Everything was easy, Frank was great, and everyone else involved made the process as smooth and efficient as possible. I would recommend this dealership to anyone looking to buy a car, new or used. Frank and the rest of the team are excellent.

DavidC3125

Jul 8, 2015

I was very excited to get what I came for and really appreciated North End for the job they did selling me my new car. My sales person Mike was funny, intelligent, and, certainly knew the vehicle inside and out.

Rkurzanski

Jul 8, 2015

I went to North End Subaru to look at possibly getting a new car. It was my first time buying a brand new car. Frank Lajoie was very knowledgeable and knew the Subaru's inside and out especially the car I was looking at the Impreza sport. The whole process was easy and Frank was very accommodating and worked hard to get the car payments down to fit my budget. This dealership really goes the extra mile and they are willing to spend a lot of time with each customer so you really feel comfortable with your purchase with no pressure. I don't see myself going anywhere else thanks Frank and Subaru.

Tony

Jul 8, 2015

I had a great experience with this dealership while purchasing my Subaru Forester. Mike pinto was easy to work with and was very knowledgable about the car. I would definitely recommend this dealership and salesman to friends interested do buying a car

Suze

Jul 3, 2015

I went into North End Subaru to purchase the 5th Subaru my family has bought from North End in the past 6 years. I went into knowing what exact features, trim and color I wanted. After I decided the 2015 Forester would best meet my needs, I was then told the black with black leather I had my heart set-on was no longer available. Mike Pinto, my salesman, could tell how disappointed I was and 2 days later, after the dealership made several calls, they found the exact car I wanted and made arrangements to work with a dealer out of state to get me the vehicle I wanted. This is the 2nd time in 6 years Mike and the North End team was able to makeme a very happy customer by going above and beyond for me!

Jannis

Jun 29, 2015

I calleed north end subaru the day iwas going on vacation and josh got me in that day i know i wated to the last minute and i expected them to not get me in i am so thankfull

dickie

Jun 21, 2015

I enjoyed my experience with Frank. He's a good person, who was very helpful in my decision to purchase a car at North End. Subaru also has a good reputation, so I decided to finally purchase one.

Janis

Jun 21, 2015

Last week I went in for my 90,000 mile service which is a big service I dropped the vehicle off and josh called me later to tell me I needed rear brakes I was worried I dd not have funds to do both josh helped me get them both done by doing part of the service and I rescheduled to get the rest done next week I feel like this dealership really cares about there customers

AMP123

Jun 17, 2015

Lovely and welcoming experience buying my new vehicle with the help from Greg Nuorimo. He goes above and beyond to help his customers. I would highly recommend him and Frank Lajoie to anyone who is interested in buying a Subaru.

NoniBampie

Jun 10, 2015

This is one of the best experiences I have ever had purchasing a new car, and we bought more thank 10 over the years. Frank Lajoie was friendly, easy to talk to and very knowledgeable about the vehicles. It may seem like a trip to the woods, but it's worth every minute. Fantastic.

subiedriver

Jun 8, 2015

I had a fantastic experience buying a new 2015 Subaru Outback from North End Subaru with the help of Greg Nuorimo. I had bought a 2011 Outback from a different dealer out of state and Greg helped me realize I had gotten a bad deal and could afford a newer model that would be better for me in the long run. I ended up doing a lot or research to be sure this was actually the case and the results all pointed to the fact that Greg was absolutely right, Not only did Greg help me get the car I wanted, he did so with patience, enthusiasm, and great knowledge of the cars he sold. Unlike the out of state dealer, all members of North End Subaru who helped me had a sense of pride about what they were doing. I felt great walking out of there knowing the members of that dealership truly want to help me find what's right for me and will do what they can to make it work. The car I was hoping to buy was on back order for months and Greg was able to get it here within weeks. I can't speak highly enough of my experience there and I will definitely be back again for service on my car and a new car when the time comes.

Sydney1940

Jun 8, 2015

I brought my 2009 Subaru Impreza to North End when the check engine light came on. It was also due for a 60,000 mile checkup and I had also neglected maintenance for some time. Nobody made me feel bad because of this and the gave me a car to use while they had mine. I asked them not to do anything unless they checked with me as I am retired and on a fixed income and this would be an unexpected expense. True to their word they called me several times to keep me up to date what the situation with the car repairs was. Josh was able to get a huge portion of the bill covered by my extended warranty which saved me a LOT of money and I am not sure if he will understand just how much I appreciated it and how much of a difference it made to me. All the work was done to perfection and all my questions were answered as though they were important although I do think some of them were a little on the dumb side. I was treated with kindness and respect the entire time. My car was washed and vacuumed before it was returned to me and Josh went over everything they had done on the car in a manner in which I totally understood.This is my second Subaru and when and if I need another car it will definitely be a Subaru and it will definitely come from North End and it will definitely be serviced there. Thank You

ErSmith

Jun 5, 2015

I am very happy with my new Subaru! Thanks to Frank Lajoie for going over all details on the car! I'll be back again!

Wendy Collins

Jun 4, 2015

I had a great experience buying my 2015 Subaru Legacy from Dave Graves. He made me feel very comfortable every step of the way. From start to finish he was wonderful! Being a long time happy North End Mazda customer, I was surprised when I fell in love with a Subaru. I am extremely happy with my beautiful new car and needless to say North End Subaru.Thank you, Dave,Wendy Collins

Nancy p

May 31, 2015

Josh Rick and jj are the best advisors north end has every had they where so link when I recently came in they was working well together an my car was fixed in a jiffy

luke1234

May 30, 2015

Absolute nightmare. I came to an agreement, binding contract and all, and waited two weeks for the car to come in by way of another dealership after they said I may need to wait a week. The day I was to pick up the car, they called me and left a voicemail saying that the car had been double sold and there was nothing to be done about it. They extended weak offers of reconciliation and would not acquiesce to fulfilling the agreement with the higher trim model of the car I had a receipt for that was listed on their lot. Jesse Manning, a sales manager, supplied a fantastic sample for a "Customer Service 101: How Not To Treat a Customer" course. Calling to get to the bottom of the double sale, he lasted about 20 seconds on the phone before I had to ask for HIS manager. Marty, the manager of the whole place, kind of tried to come up with an alternative to make me happy, but once I refused to settle, he assigned others to communicate with me because "he became sick and had to rush home". That's how I feel. Sick over this whole experience. Like Marty says, they are in the middle of no where and depend on their reputation to attract their customers. Don't waste your gas.

ben staples

May 29, 2015

Without Josh, I would have been lost without his assistance. He handled the job with skill and swift professionalism. Thank you for all your support.

Dan wild

May 27, 2015

Josh is doing a great job in service he has lots of knowledge and helps me understand what my vehicle condition is

Shayna S

May 25, 2015

My mom and I drove over an hour to buy a used car we found on-line. Our salesman was Tom Sawvelle. He made the entire purchase easy and pleasant. We plan to tell everyone we know to buy from North End Subaru and Mr. Sawvelle.

Subbie464

May 21, 2015

I took my 2014 Forester here for the 22,000 mile service. The service was supposed to include tire rotation, oil filter change, oil change, "multi-point" inspection, top fluids, set correct tire pressure, etc..In the past I've had problems with dealership service so I always mark my tires, and the oil filter to ensure that the service actually gets done. Upon arriving I TOLD the service desk of the problems I've had at another Subaru dealership. The rep (never told me his name) assured me they strive for 100% customer satisfaction and want me to feel confident bringing my vehicle there. Maybe tell the tech too pay some extra attention with this vehicle then?A short time after they take in my vehicle the tech asks to have a word with me. He tells me that he recommends that I replace my engine air filter and cabin air filter and the price was outrageous. I explain I just replaced both 5 months ago at my 15,000 mile service only 5 months earlier. I tell them no thanks, easy and cheap job I can do that myself if they really need replacing so soon. Never once have I had to replace a cabin air filter 5 months / 7,500 miles under normal driving conditions.I get the word that the vehicle is all set. Pay then walk out to the parking lot and immediately check the tires (that I had marked "FR" "BR"; front right, back right ) and sure enough the tires were not rotated despite the fact that I had paid for this service. I go back in and tell the service department that the tires weren't rotated and I know because I had marked them just before coming there and they are all in the exact same position. The adviser calls the tech who worked on my vehicle out and asks if he rotated the tires and the tech claims he did. I then go out and show him where I marked the tires. He seemed baffled so I believe that he thinks he rotated them but it must have been a mistake. They offer to rotate them again and take it back in. While waiting I asked to speak to the service manager who was actually very nice, seemed apologetic and understanding. It gives me an uneasy feeling knowing routine things are being missed and most customers would never even know (nor would if I didn't start marking the parts!) He even gave me a free oil change.We eventually get the tires situation straightened out (it was taken in a 3rd time because I realized the other side got reversed back to the original position). Great. As I'm leaving the service adviser gives me a print out showing the service intervals and maintenance schedule for my vehicle. As I already had known, and as it states on the scheduled printout they gave me it calls for service in intervals of 7,500 miles. Well I get in the vehicle and look at the little sticker they place in the top left windshield that shows when you are due for your next oil change. The sticker as well as the dash maintenance settings are both showing that I should service in 6,000 miles. 1500 miles sooner than I stated. Would never have noticed this if I wasn't already checking everything over.So I go back in again and tell them. Another "mistake" apparently. They reprint a new sticker for me. At this point I'm furious and leave without saying anything. I can't help but think to myself they are running a very careless service here.That's not the end of this. After I arrive home I now feel I have to check EVERYTHING they supposedly touched to make sure things are "right". Let it all cool down in the garage and I measure the tire pressure and one tire is reading at 37.5 while the others are about 34.5! They didn't even set the correct tire pressure! I always keep an eye on my tire pressure and if nothing else had happened this wouldn't even bother me. But yet another thing that isn't right.Who knows what else they didn't check/do... I would never trust this place with my car again!UPDATE: After posting this honest review of my experience here I got a response from the dealership saying they'd like to speak to me personally about the situation and Andrew Turner provided his cell phone number for me to call/text him directly. I text him and tell him I'd be happy to speak to him and he can call me at this number. The following day I receive a call from the General Manager, Marty Babineau. He asks if I have time to discuss. Sure I say and I talk him through my experience and history with bad service with Subaru and explained the reason I left this review.Instead of just simply apologizing Marty then goes on to tell me it's his turn to talk. How they are very highly rated with one of the highest customer satisfaction levels in the country. He then says to me that my review is a contains lies and accuses me of slander!!!! I honestly couldn't believe what I had heard. I told him that I simply wrote a completely honest review based on my experience there and questioned how is this slander? His response is that he went to school for law and therefore has a better understanding of what slander is than me! At this point I go from being calm and courteous to angry after being accused of slander and completely disrespected. Really???? This is how you treat dissatisfied customers? He then goes on to say if I want to take this to the next level he will get his attorney's involved! At this point I tell him I'm done with this conversation. He tells me we are done and that I should never to take my vehicle there again. Real professional!

Mimi60

May 19, 2015

I bought the car of my dreams, the 2015 Subaru Forester. I also got something I hadn't expected. RESPECT. In the past, when I've shopped for cars, the salesperson always seemed to think my husband or son knew more about what I wanted than I did. I visited North End Subaru twice; first with my son and then with my husband and son. From the moment I walked through the door for my test drive, until the moment I received the keys to my car, Frank Capoccia never once forgot that I was the customer. He answered all my questions and was very knowledgable about all the car's features. I never felt rushed or pressured. The whole experience was comfortable and relaxed. I plan to be a repeat customer when it's time for a new car, and I've been raving about Frank Capoccia to my family and friends.

WRXrX

May 19, 2015

My son and I just participated in the Mt Snow SCCA Rally Cross with the NEDD Subaru car and we had an absolute blast. Cliff Kangas and Jack Daly made sure we raced safely and most importantly have a lot of fun in the process. We'd like to thank my salesman Bob Waite for getting us signed up to attend and participate in this fun event. We'd love to do it again if the opportunity presents itself. Thank you NorthEnd Subaru for valuing my business (4 cars bought from Bob to date) and for giving us a chance to race the NEDD car. Best Regards - Edgar Aguilar

Elizabeth G

May 18, 2015

This was my first time purchasing a brand new car and from the moment I arrived at the dealership Bob took me seriously and was extremely knowledgeable and helpful. He was happy to answer any questions I had and I would recommend this dealership to friends.

Joanne

May 13, 2015

We had the best ,Greg Nuorimo he knows his Subaru's in and out.This is the second vehicle we purchased Subaru , in 2013 a Forester, and this year an 2015 Outback. When you go back for another car, you know we had the best service from Greg.

Teej

May 12, 2015

I'm a first time North End customer who came in to test drive and purchase a Subaru Forester. My salesman (Dave Graves) was extremely friendly, patient, and answered all my questions. I would definitely recommend these folks to any of my friends and the next time I need a vehicle, I will definitely be coming back to this dealership.

Bill Mullen

May 9, 2015

I requested a seasoned car salesman and was put in touch with Frank Lajoie, sales consultant. Went up yesterday and visited Frank, who knows his Subaru's thoroughly and was an enthusiastic salesman. Best parts of the experience: he presented nothing but the facts, and he was very pleasant to deal with. This reflects very positively on the dealership. We also briefly dealt with Jesse Manning who prepared accurate agreed-to prices on the sales paperwork of the used 2014 Outback that we purchased today.

PickyBuyer375

May 7, 2015

My wife and I had a great experience with Frank Lajoie - my salesman and Jesse Manning the sales manager. We had multiple visits to the dealer as we tried to decide between a Subaru and several other small crossover SUVs. Frank went out of his way to get us in the cars we wanted to test drive and to find the colors that we wanted to see in person, not on the computer. It was an excellent experience and he spent significant time outside of his normal work hours to get us what we needed. It was an excellent experience with him, and at the end when we had made a decision, with Jesse to get some of the deal arrangements finalized. I would highly recommend this dealership and all of their sales staff.

Forester2015

May 5, 2015

Dave treated us like people. No pressure and let us do the shopping. He was there when we had questions. He was kind and fair. I would recommend him to any of my friends and family who are looking for a new car.

Satisfied Customer

Apr 30, 2015

I can't speak highly enough of North End Subaru. As the time was approaching for the recommended maintanance/check up on my Outback last month my salesman, Dave Graves, contacted me as a courtesy to let me know I was approaching the time when I should have service done and that I would be receiving an email shortly from the Service Department to schedule the appointment. At that time, he also asked if I had any questions regarding my car or if there was anything related to it that he could assist me with. After all my positive experiences, I will most definitely be a repeat customer of this dealership. I feel very confident that Mr. Graves will always listen to what it is I am looking for in a vehicle and provide me with the exact vechicle whether it be one in stock, or if he has to do some research to find it. This is why I have referred many people there. No pressure, personal touch selling.Thank you North End Subaru and Dave Graves. Help doesn't end once you sign on the dotted line!

Pat R.

Apr 28, 2015

Purchased a 2015 Subaru Forester. Mike Pinto was informative and took the time to explain everything.I've purchased three vehicles from North End Subaru. Greg Nuorimo remembered us from the last purchase. The Sales Team and service department offer excellent services .

Mike S.

Apr 24, 2015

Just purchased a new Subaru Outback. The process from start to delivery was friendly and efficient from test drive to drive away. Frank Lajoie was most hospitable and low key. Been buying cars for many years and this new car experience ranks at the top.

Warsin92

Apr 18, 2015

Working with the people at north end Subaru especially TOM S A W V E L L E , and TOM LITTLE is the reason that made it possible to get my first car. I am a 20 year old, never had a car in my life... until now. The salesman at this dealership really take pride in the quality cars they sell and the people there selling them too, i will refer everyone i know to North End Subaru at 757 Chase Rd. Rt.13, 01462

KSubaru2015

Apr 16, 2015

North End Subaru was the only dealership I could find where the sales team was direct and straight forward. Absolutely no BS. Bob Waite explained everything in detail with indepth knowledge of the vehicles. We would definitely purchase another vehicle with them.

Blue buggy

Apr 14, 2015

North End Subaru is unlike any service department I have ever used in the past. I was invited in to the shop by the service director Andy to go over my car top to bottom with me. Not only have I never been brought out to actually see the issues with my car but to also have the service director to personally take time out of his day to go over the car I thought was above and beyond! Great service from top to bottom!

rebstein

Apr 14, 2015

I purchased a 2015 Subaru XV from Greg Nuorimo after my boyfriend had a great experience buying his XV last year. Greg remembered me, was super friendly, and acquired the color of the vehicle I wanted since North End didn't have one on their lot. Unlike my previous new car purchase (a 2011 Chevrolet Cruze), I didn't have to haggle since Greg gave me a fair price right off the bat. Tom Liddle got all of the financing squared away without issue. Greg checked in with me to see how I was liking the car, and even called on my birthday; plus, through North End's loyalty program, I received a $25 credit on my birthday to purchase parts/accessories. I would definitely recommend North End to anyone looking for a painless purchasing experience, and I would highly recommend Greg.

Esweat

Apr 12, 2015

My household has purchased many Subarus over the last nearly 20 years. The cars sell themselves. North End Subaru, and Bob Waite in particular make the process enjoyable.From the first time we dealt with Bob it was evident that he is not in it for "just the sale". He works with you to make sure that you get a deal that works and a car that you will love. It is for this reason that we seek out Bob whenever we need a new vehicle. We have never left from buying a car from Bob feeling an ounce of buyers remorse, that can't be said for most car dealers. I can, with complete confidence, recommend Bob Waite to any friends or family when they are looking to buy a car!

ImpWRX13

Apr 8, 2015

I recommend all my family and friends! Frank Lajoie recently sold us a Subaru Impreza WRX and I couldn't be happier. Had the car serviced and detailed and the customer service was awesome. Great experience all around!

leisurej

Apr 7, 2015

Frank Lajoie was great and worked hard to be sure that everything was what I wanted. They had to search hard to find the car with all the accessories that I demanded.But when they finally got it, they inspected it and got it ready for me as soon as they could. Everyone at the dealership was so kind and helpful.Thanks North End!

Lori S

Apr 3, 2015

I emailed Frank Capoccia at North End Subaru and he got in touch with me immediately. The experience was effortless. Franks professionalism and great humor had me in a car that fit my needs and my budget. Will continue to do business with this dealership. Thank you Frank!

lliana

Apr 2, 2015

I really enjoyed my car buying experience. Frank Lajoie was my sales consultant. But I spoke with both Greg Nuarimo and Bob Waite each time I went in. Everyone was so nice and very helpful. There was no pressure, which I really appreciated. They let me take my time in deciding and understood that this is a very important decision and did not rush me into anything. I have only had my Subaru for a few days, but so far I love it! I will always buy subarus at North End!

Repeat Customer

Apr 1, 2015

Bob Waite is great to work with. He and the team make the entire car purchasing experience a pleasure! I highly recommend purchasing a vehicle from this dealership and working with Bob.

teto

Mar 31, 2015

I enjoyed my experience here, they treated me well, and were very friendly and helpful. I would recomend them to all my friends and family.

1st time subaru

Mar 30, 2015

My wife & I went in on Saturday to view and assess the Forester and Outback vehicles, We requested information on slightly used and new. Greg worked with us, taking us out for test drives in both models and gave us what we felt was a very fair price on a new Outback and a fair trade value for our used car. Tom worked with us on getting Subaru financing.We both felt very comfortable working with Greg and Tom and we drove our new car home on Monday night. We highly recommend Greg and Tom to all who are considering the purchase of a new car.This is not your old style hard sell , smoke and mirrors auto dealership. We are looking forward to a continued relationship.Can't comment on service yet but if the sales process is any indication, we look forward to that also

Unhaopy Camper

Mar 29, 2015

Engine blew, engine fixed, engine blew, engine fixed. Called oil leaking bad, called 3 times promised a call back, busy with other customers????? Who am I?

ktodd324

Mar 26, 2015

This is my 2nd Subaru purchase with North End Subaru and Frank Lajoie and everything went very seamlessly. Frank helped me choose a perfect fit for my personal driving considerations, and explained all features and systems in detail. Frank & Tom were very efficient and expedient with the entire transaction from discussion, to test drive, to negotiation, to paperwork, til I drove out the door in my new acquisition. I have a busy schedule and somehow I was able to get it all done in one day which means a lot because time is very valuable !! Thanks again guys !! I hope to see you again in a few years :) ~~ Kim

kayla_forgrave

Mar 25, 2015

I walked in knowing what I was looking for with a list of a few cars. Bob showed me the cars that I was looking at and I knew right on the spot which one I wanted. I walked in knowing I wanted to drive away in a new used car and Bob and Tom made that possible. Thank you so much!

Reardon

Mar 24, 2015

We just purchased our second Subaru from North End. Tom Sawvelle was our sales consultant and he went out of his way to get us the car we wanted in less than 48 hours! My husband I agree he went above and beyond and would recommend North End to anyone!

Emilie ryan

Mar 17, 2015

I had a great experience with north end, they helped me out with everything. They are all friendly and nice. I would recommend this dealership to anyone

Lutex1

Mar 16, 2015

Great dealership to handle any of your car needs. Took advantage of their driver development program and raced a Subaru during a local rallycross. Great people.

Lil

Mar 14, 2015

We just bought a new forester from this dealer. Very friendly, laid back place, no games! We traveled 40 minutes to dealership, glad we did.Highly recommend this dealership,

Dawn24

Mar 13, 2015

My son recommended me to North End because he loves his Subaru. I bought my legacy from Greg, who was helpful, friendly and funny. He made the experience and ease.. I highly recommend anyone buying a car here and make sure you visit Greg. I would also like to mention the bak office and all the help they were canceling my plates. Thank you North End and Greg!

Derek

Mar 13, 2015

Frank lajoie treated me well and I had great experience! Was in and out in no time. I will recommend to all my friends and family!

RDBSUBIE

Mar 10, 2015

Mark helped me purchase my first Subaru and the whole team made the experience easy and convenient. Jason was also very helpful with financing and explaining details in the contracts.

Billjones

Mar 3, 2015

My vehicle recently would no start so I called north end Subaru I talked to josh in service he had my vehicle towed to the dealer and gave me a loaner vehicle while my vehicle was be repaired I was really worried when my car would not start because I had work and with out a car I was in a bad spot but josh saved the day with the loaner vehicle I am truly thankful

Marisete

Feb 28, 2015

I just bought my car recently with the assistance of Mr. Waite. My family and I had the most pleasant experience when we decided to stop at Subaru dealership in Lunenburg. I highly recommend Mr. Waite for your next purchase. You will not going to regret. Best regards, Marisete

spann15

Feb 28, 2015

Purchased 2 Subaru's from dealership in past year. Worked primarily with David Graves, who was professional and accommodating throughout the entire purchase process. Jesse Manning was super helpful when David was not available, as well as Greg. Good selection of vehicles on lot and a pressure free buying experience both times. Looking forward to doing future business with the North End Subaru team. Great job guys!

Anne&Erik

Feb 23, 2015

Purchased a 2015 Subaru Forester and had an easy going sales experience. Dave was wonderful to deal with and there was no pressure for us to buy. We settled on a price with no BS! Straight forward the best car buying experience we've had! I would recommend this dealer and Dave especially!

Shawn

Feb 22, 2015

I went to north end Subaru last week because my local dealer was booked 2 days out and I reailly needed a oil change I must say I had a much better experience here than my local dealer the acted in a kind manor I did not feel rushed love kike I usually do I think I will come here from know on

j.thibeault2

Feb 17, 2015

The most relaxing car buying experience I've had. Bob is very knowledgeable, straightforward, and patient. I was between two models, Bob made sure I tried both before making a decision rather than pushing me into the one he wanted me to buy. Once I made a decision, he made sure I knew about every feature of the car, including under the hood. I highly recommend shopping at North End with Bob. We will be back for our future Subaru purchases

cgeddis

Feb 13, 2015

I worked with Frank Lajoie over the past couple weeks when I began searching for my new car. He listened to my needs and let me think it over without calling to "check up". No pressure at all. When I was ready to pull the trigger Frank made himself available to get the paper work done, and find the car I wanted at another dealer! Tom made all of the numbers (since I am financing some of this car) so easy to understand and follow. No hidden surprises, what you agree to is what you pay. I would absolutely take my wife, my friends, or anyone that cared to ask back to see Frank and the entire North End Subaru team. Thanks Frank and Tom!

CameronP

Feb 12, 2015

David helped me find a new Impreza during the later stage of my car shopping experience. He gave me a pretty competetive price, but I wasn't initially ready to commit to the deal. He accepted this and walked off to let me consider it as well as give me hard numbers about the financing options. Due to how relaxed he was about being initially turned down, by the the time he had returned a few minutes later I had made my mind about the purchase.Geico messed up the paperwork, but David arranged for an AMAZING loaner car while we waited over the weekend for the paperwork to process.

palbanese

Feb 8, 2015

I purchased a new Subaru from North End and I couldn't have asked for a better experience. Very relaxed environment, easy to work with team, and Mike Pinto was excellent in terms of being knowledgable, friendly, and responsive. Will go back for service with their rewards program and for future purchases! Great customer service.

skinni3

Feb 8, 2015

The Team at North End is the main reason I purchased my car from this dealership friendly, knowledgeable, committed to excellence. Greg Nuorimo is great to work with. His relaxed, no- pressure style allowed me to feel at ease through the process. I am pleased with my "new" 2013 Forester, and plan to have scheduled services performed right there.

Danielle

Feb 7, 2015

I was in the market for a newer pick-up and happen to see a 2013 Toyota Tacoma in the lot. Having purchased from North End before, I decided to test drive the truck. Other than being a bit lighter in weight, it had everything that I was looking for. Frank Lajoie and Jesse Manning are great to work with and offered a very generous trade-in value for my Tundra. I'm very happy with the Tacoma as well as with the customer service at North End.

Shawn

Jan 31, 2015

The north end service team is always top notch they do a great job every visit keeping my Subaru up to date I woul not trust any other dealer to work on my vehicle

jjlabert305

Jan 30, 2015

Great customer service, great prices, huge selection. My dealer was David Graves and he helped me out a whole lot. I definitely recommend doing business with them.

george

Jan 27, 2015

my friend recommended this dealership for my service needs so I gave them a chance and I have no complaints they had me in and out in 45 minutes for a oil change and they had coffee while I waited the waiting room was above average in my opinion they have sofa style chairs and a tv as expected

Stevehyde9

Jan 27, 2015

I have been in Customer service for many years and appreciated how I was cared for. Greg was low pressure, very knowledgeable, and walked us through the whole process including locating the exact car I was looking for. I am looking forward to having future Servicing and other car option experiences with him and North End Subaru.Steve

Chris 325iX

Jan 18, 2015

Bob and his team have consistently gone above and beyond to support the local Subaru scene and the New England Region SCCA (Sports Car Club of America). Bob is not only an active participant, he promotes the brand and the sport to the RallyCross community and beyond. North End's support of our charity, Racing Against Leukemia has been amazing.

Harvey Steele

Jan 13, 2015

Outstanding professionalism in all aspects from a representative of a manufacturer that one could hope for. The level of support to our Subaru experience at North End, has been second to none. (huge bonus) The unexpected work for charity was clearly above and beyond,, From the parts department to technical advise it is very satisfying when a local company really "Gets It" . Thank you for helping us all ,,, Share the love. And WINNING another Rally Cross Championship,,,,, Extra thanxs goes out to Bob Waite and his team,,,, you all make me look good. The good Lord willing,, We'll be at the top of the podium next season also. !!! :) For the Love of Motorsport,, Clifton Kangas #69 SCCA NER RX.

april

Jan 11, 2015

Frank Lajoie is excellent at his job and makes the car buying process pleasurable. You do not find that kind of service in other places. He was so great we bought two cars that day instead of one.Frank my friends will know about you

Hailey

Jan 11, 2015

Love this dealership! Mike was so great and helpful ! He walked me through the entire process and kept me informed on all details of the loan! Great customer service

Michael Meissner

Jan 6, 2015

I came in looking for a new car. I used Frank Lajoie for my salesman. He was low key, and did not apply the full pressure sales during the sale. He seemed to know the cars in and out. I wanted a Forester with the eyesight option, and while they did not have it on the premises, they were able to find on at their sister dealership, and I had the car in 2 business days.

Bob W

Jan 2, 2015

I walked in to North End Subaru and Sales Consultant Frank Lajoie immediately introducedhimself and I told him what i was interested in buying. I told him what i would be comfortable atfor a purchase price with my trade and everything was to my expectations. He explained all theinstruments in the vehicle and everything went as smooth as possible. Very happy with my purchase.

dfost

Jan 2, 2015

I recently purchased a new Subaru forester and I am extremely pleased. I never felt pressured and the atmosphere is relaxed, but professional. Frank went through everything on the car with me and even told me to stop by or call if I have any questions. I will definitely go to this dealership again in the future and recommend it to my family and friends.

delpho

Dec 31, 2014

I came in due to a low tire light and was treated well and pleased about how the service was completed in a timely manor.

lonestar

Dec 30, 2014

Dave Graves worked with us to get my mother into a 2008 Outback. The car really sold itself, but Dave was very helpful, patient and understanding. He took the time to make the whole experience extremely relaxed and comfortable. The entire staff presented a warm, friendly atmosphere. My mother is happily satisfied and I am grateful to the guys at North End !!!

mitchmom

Dec 23, 2014

I recently bought a 2013 Subaru Impreza from Dave Graves and am extremely pleased. I bought my last Subaru at Patrick Motors and though the car was great the dealership was terrible so I was very wary this time around. Dave was knowledgeable, friendly and very accommodating. I am a Subaru "lifer" and will definitely be returning to North End and Dave Graves.

srao38

Dec 22, 2014

Called my sales rep, David Graves because I had an issue with one of my lights. I had bought my 2011 Subaru from him a few months earlier and he was just the nicest guy. The GM Marty Babineau not only offered to pay for the service but also offered to have it done at a local Subaru shop near me since I live about an hour away from them. Another Manager, Jesse Manning, made a few phone calls and my light was fixed 2 days later. I'm shocked at the response and never expected the royal treatment but that is what I got. Big round of applause for these guys. They run a great business! They have my business for life! Thank you ..thank you!

natalya

Dec 21, 2014

I received a phone call from Subaru saying I had a brake recall so I called them and they had a opening that day one hour later the recall had been done I was surprised how quick and effortless that was

tdmcneice

Dec 14, 2014

Greg was very knowledgeable and low pressure! Everything went smoothly and all promised was done/performed. Look forward to many Subaru purchases in the future! Excellent dealership!

burgobaby12

Dec 13, 2014

Coming to north end Subaru made y day for my fiance and I. We had a great sales man Frank Lajoie bring us the best of our money ti the best of it use. Great quality service, great customer service. I like and appreciated the hospitality of trying out the wrangler jeep before purchasing the car. So Thank you. Satisfied customers. Melissa and Dave

daisy.medina.9277

Dec 8, 2014

Frank Lajoie is amazing. This is our second car we have purchased this year with Frank. I sat down told him what i needed and he looked on his inventory and found exactly what i needed. I love my outback!! Frank is the man to see there is no playing around or gimmicks he gets you what you need. Everyone was great and so friendly. I am the fourth person in my family to purchase from here. Its a family affair:)

rowdyrx

Dec 4, 2014

Friendly,knowledgable,easy to talk about what model interested in,out of his way service ,explained vehicle in detail, no pressure at all, was able to negotiate price and trade in value.Completely satisfied with transaction. Frank Lajoie was initial contact and after sale Greg Nuorimo explained the dashboard features.

Ginger Wall

Dec 3, 2014

We were looking at the cars on the lot when Frank came out. He was friendly, well informed and made the whole process very easy. We had everything done in one day! We were treated very well and every question was answered. We would definitely recommend North End Subaru to friends.

dschaff

Dec 1, 2014

Although I purchased my Subaru Outback 2 years ago and did a review at that time, I felt strongly about doing a follow-up review. I purchased my car from Dave Graves as I said, 2 years ago. I was extremely impressed at that time with the friendly service, attention to detail when explaining the various aspects of the car, and showing a film on the safety features of the car. Since that time, I have continued to bring my car in for service. The reason for the follow-up review is to share that my experience was not unique. I have since recommended North End Subaru and, specifically, Dave Graves to several friends and co-workers. All of have gone, and purchased a vehicle from him. Every one said the same thing, it was a stress-free no pressure approach with someone who put them at ease and did not feel like they were being "fed a sales line". You know a salesperson is telling the truth when they in fact also own a Subaru. The reason for the follow up is this. I recently purchased a new phone and was having difficulity pairing with the car. When I called Dave Graves to ask for advice he, without hesitation, told me to bring the car to him and he would help me. To me, that means alot. Most sales people don't care once they have made the sale. I have and will continue recommending North End Subaru.

Tompast

Nov 28, 2014

If you go to north end Subaru service ask for Joshua Machado he is very thorough and pleasant to deal with the las 2 visits I had Joshua as a advisor

rtbailey

Nov 25, 2014

This was our 19th new-car purchase and our first Subaru. Our first trip to North End was just to take a look at Subaru. We found the assistance to be extremely helpful, friendly, and informative. The best part was that there was absolutely no pressure. We spent a couple of hours with Frank which included test-driving two cars. Our impression leaving the dealership was very positive. When we returned to actually purchase the car, we found the same helpful, friendly service. The day of delivery was, again, excellent. Frank went over every inch of the car with us. There was never a feeling of being rushed. Our satisfaction was his number one concern. Thank you Frank & North End Subaru.

Laura Hawkins

Nov 23, 2014

Went to North End Subaru just to look at an AWD vehicle and ended up buying the Crosstrek Hybrid. Frank Lajoie made the experience great, no high pressure and a genuinely nice guy. I was very happy with the trade in they gave me and am now actually looking forward to driving in the snow. Frank was very thorough going over everything and told me several times to call him if I have any questions or just stop in and see him. I was very impressed with the dealership.

chou21367

Nov 21, 2014

I went to north end subaru to have a remote start installed and Joshua my advisor made sure my vehicle was done in a timely manor

jgirard20

Nov 18, 2014

Bob was excellent! He was very friendly and down to earth and made the experience simple. Any type of question or idea I send his way he always responds back and has been very helpful. They gave me a great price on the trade of my car and I absolutely love my WRX. Thank you!

TheWatcher

Nov 18, 2014

I have bought several cars over the years, and I've dealt with many different salesmen. The attention I received from Bob Waite was second to none. At no time did I ever feel pressured or hurried, and the deal we came to was better than I had expected.I would not only recommend you go and see Bob, I strongly urge that you do it as soon as possible if you are in the market for a new or used vehicle.

oneillde

Nov 17, 2014

I recently purchased a 2011 Honda CRV at North End Subaru. Mike Pinto was a just a pleasure to work with and made the entire car buying experience stress free. Mike Pinto is an excellent salesperson and I would highly recommend this dealership and Mike Pinto to anyone I know. Kudos also go out to Jason in finance for all his assistance in the purchase of my CRV. Thank you so much and I love my CRV. Deb O'Neill

ARTHUR CHEEKS

Oct 28, 2014

Gregg, our salesperson, was fantastic! He was very knowledgeable as he spoke to my wife to learn what she wanted in a vehicle. Awesome experience. He allowed her to test drive a few different vehicles and in the end put her in a new Crosstrek. Gregg is not only a good salesman, but his ability to listen and communicate is what made this experience great.

billsummit

Oct 25, 2014

I recently bought a 2015 Subaru Forester from North End Subaru and delt with Frank Capoccia.Frank was the best compared to the other dealerships that I delt with. No annoying calls or emails comjpared to other sales reps that almost called every day or emailed me. It was a pleasure dealing with Frank and North End Subaru. Bill Mosso

becky s2347

Oct 24, 2014

I RECENTLY VISITED NORTH END SUBARU AND JOSH DIRECTED ME TO THE FREE COFFEE SECTION AND MY CAR WAS WASHED AND JOSH EVEN HELD THE DOOR OPEN FOR MEWHAT MORE COULD I ASK FOR WHAT A GENTLEMAN

willismj

Oct 23, 2014

David Worth is a knowledgeable and friendly salesperson. He was patient and helpful as we went through the process of figuring out what we wanted and in what price range. Once we decided what we wanted, he was great about finding the right vehicle for us. Everyone we dealt with throughout the buying process was knowledgeable and cooperative. I would highly recommend David and North End to anyone.

bmsather

Oct 15, 2014

Bob is more a "configurater" than a "salesman". He is interested in getting the right car with the right mix of features. He doesn't push anything in particular. I imagine it's because no one that comes in there really needs to be "sold" on Subaru, so it's just a matter of getting exactly what you need...and Bob is good at managing that process. I get the feeling from casually talking with the other reps this is a feature of this dealership. I've also had experience with their service department on an older car and they are pretty much in the same boat. Really a pretty laid back place.

apetruski89

Oct 14, 2014

Greg made buying my first vehicle a very pleasant experience. He thoroughly explained every feature of the model and answered each question I had about the car. He was very friendly and a great help in choosing what I wanted. Tom helped to explain the pros and cons of the additional warranty, financing, and glass coat process which I did eventually settle on getting. Overall an excellent experience!

alanb65

Oct 9, 2014

Frank Lajoie made the car buying experience pleasurable. He was knowledgeable, cooperative, friendly and efficient. He took all the time necessary for my questions and concerns.

Wallpaperwanted

Oct 4, 2014

After deciding to buy a new car that would be more practical than my Mini Cooper, I figured I would look at a subaru. My mom and brother owned subarus in the past and they always had such an easy time navigating wintery New England roads. North End Subaru is about 5 minutes away from my house so it was the first (and last) place I looked. I brought my dad with me to look at their pre-owned inventory. I saw an impreza wagon and took it for a test drive. LOVED IT. After a few days I ended up purchasing it. I worked with Dave and I have to say he was such a pleasure to work with. He even came outside to meet my dog. He recognized that she was weary of new people so he took his time introducing himself. I had such a positive experience with North End and would recommend their service and expertise to every one!

farrell5

Oct 2, 2014

Overall, we were very pleased with our car buying experience. The folks at North End found just the car we were looking for and the process was no nonsense!!

lynnepts

Sep 28, 2014

Had an issue with my alarm system.. Remotes not working and alarm kept going off. Both remotes. Called and got prices of remotes (expensive). They had in stock in the parts department. Came in an was expecting to pay a couple of hundred of dollars and Rick in Subaru Service suggested to try the batteries first. Didn't know they had them. Battery's in both remotes needed replacement..Rick replaced them and tested them for me. On my way in 15 minutes and under 20 bucks. Thanks Rick

Newho

Sep 23, 2014

Thank you for helping with the purchase of my new vehicle! All the staff were friendly and courteous and the dealership was clean and comfortable.

Joegaliger

Sep 15, 2014

I recently went to north end subaru because my check engine light was on traction control light and cruise control light turns out I had left my gas cap loose which caused these lights rick did not charge me and I am grateful thank you rick

Susansubaru

Sep 15, 2014

I have been coming her for years this place has improved drastically since colonial took over thank you rick fan and josh for making my service easy and painless

anne.e.adams.7

Sep 12, 2014

We have never owned a Subaru and quite honestly had expected to purchase a competitor's vehicle. I had read reviews of the Forester and decided that I needed to give it a look before purchasing something else. We'll, I loved the Forester. By far the roomiest and most comfortable small SUV for a long legged person such as myself. It handled beautifully and the reliability and safety records speak for themselves. Greg was the perfect salesman. He was extremely knowledgable and helpful without being pushy. When we decided to purchase , but wanted an interior color other than the one the dealership had, Jesse found the car that we wanted and made it happen. I could not be happier with our experience.

roscoe978

Sep 8, 2014

RE: Frank L. I purchased my first Subaru, several years ago and had the pleasure of meeting Frank Lajoie for the first time. What a salesman!!!!!! Low pressure, low key......Frank is always very polite and very mild mannored. One of the easiest going people that I have ever had the pleasure of meeting. If he cant do something immediately or within reason, he always apologizes. He makes the experience of purchasing a car a very easy and memorable one. He has a fantastic knowledge of the Subaru products, He is definitely a great asset to Northend Subaru. Frank is always smiling and very positive. He always greets you that way. I also enjoy visiting him, when I get my vehicle serviced. Frank is a natural, one of a kind person, not everyone can sell cars and have the following that he has..I wish hime the best always Tom B

anne80097

Sep 6, 2014

9/6/2014: Buying a Forrester was our third car from North End. We come from over 30 miles just to buy cars form them because they are so genuine and get the job done with no issues. We've worked with Greg and Mr. Luddi from financial each time and everything is always easy and flawless. This time we called to tell them what we wanted, got an appointment the next day, came in and brought the car we wanted, and drove it off the lot next day. Truly a great buying experience. Our next car will be a North End Subaru as well.

nelly rivera

Sep 6, 2014

I appreciate that Dave was very professional and went above and beyond to help me get the best deal he could. from the minute I walked into the dealership he made me feel no pressure to by a car. I told him wasn't really looking to buy a car till fall , but because of his patience and willingness to go above and beyond for me, I walked out with a new car in 5 days. Because of my experience with Dave not only will I recommend your dealership but will probably buy another car there. After all I did buy 4 Jeeps in a roll.Thank you Nelly Rivera

Michael Crisci

Sep 5, 2014

Frank and Tom at North End are great. They made the purchase so easy and comfortable. I have purchased 4 brand new cars since one in 2011, one 2013 and 2 in 2014. They made me feel secure with my purchase. North End can be trusted.

justinktmbelliveau

Sep 3, 2014

Going to Subaru was the best experience we, as a couple, have had. The people at the dealership were so friendly and helpful (THANKS GREG NUORIMO AND JASON COTE - Jason was the financial advisor and made sure we got the best deal we could) They made our experience more than easy and absolutely delightful and reassuring. They made sure to spend their time with us going threw anything that we needed to know, may want to know, or had questions with. We would without a doubt recommend anyone who is thinking of purchasing a vehicle or trading a vehicle to go to North End Subaru in Lunenburg, you will be welcomed, treated with the utmost respect and HONESTY and leave MORE THAN HAPPY!!!Our car was amazing and Subaru made it an experience we never thought would feel so awesome.

mishcorms

Sep 3, 2014

My family had a wonderful experience purchasing our new Subaru Outback. Dave was great to work with. He found us exaxtly what we wanted and even came in on a day off for us. We were grateful to have worked with him!

zoom223

Sep 3, 2014

I bought a new Subaru Impreza, and while the car quality speaks for itself, North End made looking at vehicles easy and stress-free. The dealership and salesmen weren't pushy, but instead provided customers with support and advice. I would definitely recommend the dealer, and would buy a vehicle from them again!

Mking700

Sep 2, 2014

I want to thank Bob Waite for a wonderful experience once again for my new Cross Trex, I was a Forrester owner until last Tuesday, I traded it in for the new Cross Trex, He was my salesman for both vehicles, I am a happy owner and I would recommended Him anytime..... :)

crosstrek14

Aug 25, 2014

I bought a new 2014 Subaru Crosstrek and working with David Graves was a very big help. He was able to help me build and locate this vehicle and was able to give me the exact date to when it would arrive at the dealership. I would highly recommend anyone of my friends or family to purchase here and recommend them to ask to sit down with Dave. Thanks Dave! Shawn Stacy

srao38

Aug 21, 2014

I bought a used 2011 Outback from North End Subaru a couple weeks ago. Ours Salesperson, David Graves, was excellent! I always feel intimidated going into dealerships but David was very easy going, funny & never pushy. I would recommend him to anyone. I truly had a great experience and I will buy from them again in the future.

bhl1992

Aug 20, 2014

I spoke with several different employees at North End Subaru, and not only were they all friendly, but they were all extremely helpful. I've told my friends and family about this dealership because at North End I did not feel like just another potential sale, but like an actual person. I connected with some of the sales consultants and that was a car buying experience I have not had anywhere before. To say the least, I can't wait for my new car to come in and continue to do business with North End Subaru.

Drewlouis

Aug 18, 2014

Joshua Machado, I want to thank you for all you did for us concerning our recent service at north end! I cannot imagine better service than the service I received from you

Demebek

Aug 5, 2014

I purchased 2015 Subaru Legacy July 2014. I had the best experience with this dealersip for purchasing a car. Very professional but easy going and nice.

maryallard

Aug 5, 2014

Initially we went to North End Subaru with the intention of just checking out an Outback for a comparison. We were planning on buying a Toyota Venza. After spending some time with Frank and taking a couple of test drives we made a decision that day and bought the Outback. Frank is very knowledgeable (30 years of experience), friendly, low pressure and he really listened. He and Tom put together a solid deal for us and made things happen quickly. Tom did an excellent job of guiding us through the process. He was meticulous and clear. The whole experience was easy and even fun. And we're very happy with our new vehicle!

josh.black.182940

Aug 1, 2014

I was in the midst of the car shopping grind when I recieved a call one morning from Bob Waite at North End Subaru. He was very friendly and knowledgable about the various models and really took the time to understrand my needs/wants. Bob's customer service was outstanding and the main reason I drove an hour to visit him and the dealership. Bob made the entire process easy, and I walked away feeling like we both got good deals on the sale.I'd highly recommend Bob and NorthEnd Subaru to anyone!

Jzc22

Aug 1, 2014

Was told (on a Wed.) we could take vehicle to our mechanic for inspection once service repairs were completed (Friday morning) and that they'd hold the car with a $500. Deposit. They charged $500. To my credit card and DID NOT hold the car. They sold the car before my son was scheduled to pick it up on Friday morning, and did not even let us know until I called to verify that the car was ready for pick up - that's when they told me the car had been sold (all while they still had retained my $500. Deposit). Based on this experience, I consider them to be very deceptive and unethical.

Jay Rossi

Jul 27, 2014

It's great walking in and seeing the same faces for years. My Subaru Legacy only gets service here for the past 134,000 miles.thank you.

bpsanborn

Jul 24, 2014

This 2015 Legacy was our second new Subaru this year. We replaced our older Honda CRV with a 2014 Forester back in February. Working with Bob Waite is a pleasure. He is what every customer wants in a car salesman. Just the opposite of the stereotype. And he very supportive after the sale as well.

mamusr1

Jul 23, 2014

I was so impressed with Frank's technical knowkedge of Subaru's ( things like curb weight , gallons to fill the tank, bluetooth ideiosyncrecies, ete, etc, that I bought a second Subaru for my wife! Great cars, great dealership, great sales staff, everything!

hannah13

Jul 15, 2014

I can't say enough about the great experience we had at North End Mazda. We worked with Michael Babineau who helped us find the perfect car (2014 Mazda 2). There was no pressure and Mike was very knowledgeable. I would recommend this dealership to all my friends and family, we couldn't be happier with the car and the service we received!!! Kyle and Hannah

wafo92

Jul 15, 2014

Experience was top notch. Listened to what we wanted and didn't pressure us into something more. Knowledgeable and friendly. The whole experience was great! I would with reservation recommend this sales associate.

joebrzychcy

Jul 12, 2014

Frank was 5+ on friendliness. His knowledge of the car was far and above the standard. We would tell all my friends to visit north end and ask for Frank..Joe and Pat

mablanch

Jun 28, 2014

I leased a new crosstrek and had a great experience. Vehicle was delayed but I was keep informed every step of the way. Recommend them highly!

curlyq4374

Jun 23, 2014

Excellent service at North End Subaru!! From beginning to end our experience was great. Honest people who were helpful and friendly as well. I would definitely recommend this dealership to others who are in the market for a Subaru or Mazda. Without a doubt, a painless car buying experience!

Candice G

Jun 21, 2014

Bob was very knowledgable about the car i purchased. He was very pleasant and didn't pressure me to make a sale. He was always available for my calls and questions.I did not get to work with tom as much as bob but he to was friendly and really worked with me to get finances and such in order.They are very friendly and truly work with their customers. They also did not just forget about me after my purchase. They have checked in with me to make sure all is well and remain available if needed.I

tnagle

Jun 18, 2014

I hope you keep Frank working until he needs a walker with yellow tennis balls. This is the second Subaru I have purchased working with Frank.He is a pleasure to work with. But you know that already.

twopups1

Jun 17, 2014

My experience at North End Subaru was great. All of the employees we encountered were extremely courteous and friendly. The dealership and staff are very interested in making the car buying process both simple and low stress. The bonus/rewards offered by the dealership are great incentive to return consistently.Frank was very easy to work with and did a great job helping us find the perfect car!

Cwaite04

Jun 13, 2014

Outstanding sales/purchase experience. I will recommend Bob and this dealership to others. Rick has been very helpful and professional in assisting with maintenance of our vehicles

Edel48

Jun 10, 2014

Greg at North End Subaru makes buying a car such a positive,friendly experience and they make me feel like family.Love my Subaru! this makes it #4 ;)

ahallquist

Jun 5, 2014

I went to Northend Subaru 5/30 and was serviced by Frank Lajoie he was wonderful! Very knowledgeable and he answered all my questions and ended up helping me find my 13 Subaru Impreza. I have a feeling my business in the future will stay with Northend Subaru. Thank you Frank for everything and making this car buying experience a great one love my new car!

gh14

Jun 4, 2014

I was very satisfied with my new car(Subaru forester) Frank was an excellent sale person, glad that he is their helping me support my choice for the new car. thank you and I am very happy driving my new car everyday to work, it is very comfortable.

myklwrx

Jun 3, 2014

I had talked to Mike Pinto on different options and was very pleased as he knew exactly what I was looking for. This is my 3rd subaru and couldn't be happier. His knowledge and friendliness is like no other. The overall staff was great to work with and Tom was able to break pricing down into normal terms for me.

Mhagg1989

Jun 1, 2014

I went up to Subaru to look at cars. Frank helped me out with my specific budget I had and showed me some nice Subarus and I fell in love with the Subaru legacy. He was so friendly and kind to me and my mom. He showed me everything about the car and safety features. Overall I would definitely refer him to all of my friends and family. The best sales man I ever dealt withy

Roswitha1

May 30, 2014

Since our daughter had raved about the service at North End Mazda in Lunenburg, we decided to go to North End Subaru to purchase ourSubaru Forester. Our salesman, Frank Lajoie, couldn't have been nicer. He spent a lot of time with us, explaining the new car's features to us,and on top of it, he assured us, that any time we had any questions, we could stop by and he would help. We had a very pleasant experience and certainly will recommend this dealership and Mr. Lajoie to family and friends!

felmi76

May 29, 2014

I was very impressed by the service I received at North End Subaru. I didn't feel pressured at all by the sales person(Dave) and I really appreciated the time taken by Jesse to get me the best deal possible. I am so happy with my Subaru and can see myself purchasing another vehicle from North End in the future. I will also recommend North End Subaru to friends and family. Thanks again for a great experience!Fatima Elmi

jenn37

May 18, 2014

I dealt with Frank to purchase a new subaru crosstrex, from the beginning to end end was nothing but above and beyond service. I never felt any pressure to purchase anything and Frank really went above to make sure I was happy with my purchase. He and Jesse are a great team to work with. Lucky for me Frank even set me up with a new insurance representative and all of my needs were met through that referral. The information I received and was taught about my insurance policy was like no other person had taken the time to explain anything to me but Jeremy made sure I understood everything in full details. Frank really made me feel welcome. I am extremely happy with my new purchase and I will be doing all my business in the future with Frank. Thank you for making this transaction a great experience!

cindyretson

May 11, 2014

My husband and I visited Northend Mazda in Lunenburg after searching on-line. We spoke with Wayne Brown who allowed us to try out 3 cars we were interested in. He was extremely knowledgeable, courteous, and had a witty personality. He was easy to talk to and we will be dealing with him in the near future.

dlaehn

May 1, 2014

I recently purchased my fourth vehicle from North End Subaru/Mazda (6th if you count other family members). The reason for my recent purchase is simple: the car I wanted at the price I wanted with a no nonsense dealership. I have developed a positive relationship with North End over the past few years, and in particular with Mike Pinto. Mike is more than just a friendly face. He's knowledgeable about the cars he sells. And furthermore, he won't waste your time. Buying a car has been a painful, if not stressful, process in the past. But working with Mike and his team has made me excited to purchase a new vehicle. But although Mike was the primary salesman in our most recent purchase, I would like to give positive recognition to others who have helped us out over the years: Greg Nuorimo and Bob Waite are both friendly faces in sales and Ric Macintosh and J.J. O'Neal are THE reasons I get my vehicles serviced at North End. I have never felt "cheated" and on the contrary, they have helped me out in more than one pinch. North End isn't your typical dealership. You leave with a new set of keys, a smile, and that feeling that you got a great deal. And that's why I keep coming back.

KCaouette

Apr 29, 2014

Mike Pinto was a great salesman! I felt very comfortable dealing with him. He was very informative and covered everything. I would certainly recommend Mike and North End Subaru in Lunenburg, MA.

Ryan1854

Apr 11, 2014

Terrible shipping ordered a part two over two and a half weeks and still not here! Called & emailed multiple times. No replies do not do service with this company.

Tsubygirl

Apr 8, 2014

A friend of mine is a Subaru fanatic, and buys all of his cars at North End. I was in the market for one, and fearing a repeat of my last car shopping experience at Boch Honda West, I was affraid to walk into another big dealership. I have to say I didn't know it could be so easy! The customer service was personal and informative. Wayne and Mike were great! They showed me what every single button could do, and made sure that all of my needs were met. I was in and out of there in about two hours with the car of my dreams and a really great interest rate. I recommend this dealership to everyone now. Young females are usually an easy target for dealerships, but I felt totally in control of the purchase.

AMcGinty

Apr 4, 2014

Several weeks ago I made the decision to buy a new car. I went to several different dealerships and drove countless cars. I also went to the car show in Boston. Each time I experienced the personnel working for Subaru, I was impressed. It started with the car show and ended in Lunenburg with Frank Lajoie. I am now the proud owner of a 2014 Subaru Outback Limited. From the moment we walked into the dealership, we had a positive experience. What a team they have built in Lunenburg. We were never pressured to buy anything. We were given the opp. to drive whatever we wanted. When we wanted to drive another option package of the Outback, Frank literally ran to get the plates on it and the keys. When we were finally decided on the car we wanted, they had it transferred here from Vermont in less than a week. When it came time to get a loan, Tom Liddle worked and worked til I got the best loan rate....again from Subaru and not my bank (DCU). When it came time to get the car it was Frank's day off but there he was waiting with the keys when we pulled in! He went through all the "bells and whistles" with us and even called the following day to see if we had any questions. I honestly cannot say I have ever had such a friendly, relaxed and genuine experience when I have purchased a vehicle. On top of all this, Subaru has a rewards program which offers perks at many local venues. Really creating a sense of community in our global world. I cannot recommend them enough and the final point is that Subarus are great cars and really don't need all this extra customer service to sell themselves...

aboggs

Mar 31, 2014

My husband and I had an amazing experience, the best we've ever had!! Mike was extremely helpful and was willing to work with us to help us stay in our budget. I highly this dealership to everyone and highly recommend working with Mike as well!

ccorliss

Mar 28, 2014

I have just had another positive experience at North End Subaru. Yesterday, I visited the dealership to see Frank Lajoie, who has helped me with a total of three transactions getting me into the Subaru I want to drive over the past several years. Yesterday he helped me close out the lease on my 2011 Outback and to find the next leased car that would fit my needs and budget. He did it again! And today I drove off with my new leased 2014 Outback. Frank made sure that I understood the maintenance schedule for my new car, the new Rewards program, and even programed my phone so that I can use the Bluetooth feature of my phone to make calls using buttons on my steering wheel, without ever taking my eyes off of the road. Frank made sure I road tested two different cars I was looking at before I made my final decision. Then Tom made sure I could keep my vanity license plate which was important to me. He also took me through some of the financial paperwork. Jacob was able to finish up with that today.As usual, the Subaru team lead by Frank was outstanding. Through my past experience with the service department, I look forward to the same high standards as I continue to have my new car serviced at North End Subaru. Thank you Frank.

JimM020470

Mar 25, 2014

These guys were the best and that just goes along with a great product. Can't believe we waited this long to get a new Subaru and work with North End Subaru. It was a great experience all the way around.

pattyc98

Mar 22, 2014

Frank was wonderful and helped us find the perfect used car. We showed up with an old car that really needed replacing and left with a newer used car that I felt very safe in. We will be back when it is time to replace the vehicle again!

maltothecat

Mar 3, 2014

Definitely would recommend this dealership to anyone looking to buy a subaru. Both North End Subaru and Mazda are great dealerships. Both were very helpful with my purchase of my new to me Subaru Forester! I love it! I will definitely come back for services and also another car in the future and will recommend them to anyone looking for a new or used car:) Although Frank did not completely finish the sale with me he was the first sales person I spoke with that made me want to come back. At the time they did not have exactly what I was looking for but instead of looking elsewhere I waited and came back. Great customer service and very friendly!

My1stSubie

Mar 2, 2014

This was my first new car purchase and I can't express how easy and stress free the experience was! Mike, Tom and all the team at North End were incredibly friendly and easy going. Mike went over all the details and helped me find exactly the car I wanted and Tom was very thorough in explaining all the financial details. I never once felt pressured or overwhelmed. This is my first Subaru and I absolutely LOVE my new car, especially the remote starter that I opted for that was installed in just a few hours (best money you'll ever spend!). I am 100% completely satisfied with the process and service I received and I have already recommended Mike and the North End team to numerous people. To all the people that told me horror stories about car shopping...you clearly didn't deal with Mike or anyone at North End Subaru!!

anthonydizuzio1

Feb 28, 2014

I just purchased my first car from North End and it was an amazing experience. The staff I worked with made the first time buyer's program very pleasing and stress free. They worked to get me a great deal and a car that was most suitable for me.

Laboy1028

Feb 26, 2014

After going to several different dealers an not getting a good deal, I thought this is my last chance. I had found the car I wanted. We went back and forth about the price, but in the end we got a good deal. Bob was very courteous and friendly. Overall experience was great. I would recommend this dealer to anyone.

remaillet

Feb 24, 2014

My wife and I brought our daughter to North End on 2/17/14 to help her with her first car. She eventually purchased a 2014 Impreza. Frank was pleasant, friendly and extremely knowledgeable about the Subaru product line. Car shopping can be an unpleasant experience but this wasn't the case with our visit. I was so pleased with the experience that I returned the following Thursday just to see what they would offer me for my vehicle. Frand went beyond helpful and worked with me to reach a deal that I was comfortable with. Not only did he put me in the same 2014 impreza that my daughter had purchased but didn't pressure me into anything. I really enjoyed shopping for a vehicle at North End, no pushy sales pitches or constant phone call. I highly recommend checking them out for your next vehicle and also recommend talking toFrank.

Biomed

Feb 23, 2014

My wife and I had a pleasant experience buying our new car. Frank was both professional and friendly. Has was extremely knowledgeable about the cars we looked at. He offered us the car to use for a few errands in order to test drive it. Even though it was very busy (Washington's sale), he kept communicating with us. We liked his humor and good eye intact. TY.

Subaru19

Feb 13, 2014

$69. and some cents for labor only (not parts, total was close to $100.) to replace a couple light bulbs on a 2006 Impreza. A headlight and the license plate lights. Took approximately an hour after being told it would be a 1/2hr for a job that admittedly took 15min.. I asks for the justification for the labor charge. It was explained, "thats what i was told". Thats an excusenot a justification.Very disappointed.

subieguru

Feb 3, 2014

I bought my brand new WRX from North End after months of shopping around at other "quality" dealerships. Being a young person made it very difficult to even look at the car regardless of my credit score at other dealerships. They wouldn't let me test drive one even with years of driving experience with a variety of Subaru models. They assumed that I was a "punk kid" that just wanted to try and beat on a performance vehicle. That all changed when I talked to Wayne Brown from Mazda. Immediately, I thought he would try and sway me towards a new Mazda rather than a Subaru but he was genuine and sincere and had no problem helping me out with a Subaru purchase. He, along with Jesse Manning, let me test drive the car without hesitation before even knowing my credit. This was a breath of fresh air compared to the other dealerships I had previously encountered. They did their very best to accommodate my needs and listened to what I could afford and we worked something out from there. Wayne was by far the most helpful salesman I've dealt with in my lifetime and I've already recommended him to three of my friends. Greg Nuorimo showed me how all the bells and whistles worked with the car and I must say, he did an excellent job. All three of these men were courteous and understanding at all times and this was the first dealership I've been to that didn't bully me around or neglect to even let me try a car out before buying. I will definitely continue to recommend this dealership to my peers and I will most certainly be seeing Wayne again in the future.

ilikesubaru

Nov 30, 2013

Great place to buy a new Cross Trek. It's a friendly customer oriented experience that makes car shopping a pleasure. I have already recommended North End to friends, and this is my third Subaru from North End. If your are looking for a great car and a pleasant experience I suggest North End as you first stop.

RMrulz001

Nov 23, 2013

Excellent service, excellent vehicles, and excellent prices. Greg at North End Subaru answered all our questions and created such a positive experience that we ended up buying a car on our first visit, even though we were not committed to buying upon walking in. The environment was friendly, with no hassle and no pressure. We all know sales staff work on commission and depend on sales volume to make a living, but Greg never made us feel like just another customer and never pressured us. Just answered our questions, explained features, took us on a test drive, gave us time and space to talk over our decision in private, and provided an all-around top-notch experience. Subaru cars are an excellent choice, and this is the place to buy them.

jtlann

Nov 11, 2013

Many auto dealerships claim to be friendly and hassle-free, but most fall short of that goal. I was much impressed with North End Subaru - not just because of the ease of price negotiation (which was agreed to over the phone in 5 minutes!) but by the genuinely friendly and helpful support I received both during and after my car purchase. Mike and Frank in Sales were both very informative and knowledgeable, which was certainly much appreciated. The manager, Marty, quickly stepped right up when a (very minor) issue arose regarding the options provided with my new car - Marty was right on top of it, and really made me feel like a valued customer by ensuring that the issue was resolved to my satisfaction.I can't speak to their service department yet, but as the owner of 3 other Subarus, I am hoping to start using North End Subaru as my primary go-to service location as well - hopefully they are as good as the sales and management team!- John from Mason, NH

jpander08

Oct 29, 2013

My wife and I came in looking to either buy used or potentially lease a new vehicle. Frank was extremely helpful, showing us all of our options that would allow us to stay within the budget we had. We never felt any pressure to make a purchase, and Frank answered any and all questions that we had. I would recommend North End without hesitation to family and friends.

FAR4Savage

Oct 16, 2013

I had a first-rate experience from beginning to end. Great car at a great price. Tom was 100% friendly and helpful without any pressure at all. I give North End Subaru my highest recommendation without reservation.

lauriel248

Oct 15, 2013

I am very happy with the whole process of purchasing my second Subaru at North End. Frank Lajoie was wonderful. His knowledge of Subaru is very impressive. He made sure to answer all my questions. There was never a moment that I felt any pressure to purchase. The best part of all was being able to drive my new car home that same day. Although I do expect to own this Subaru for a long time, I would not hesitate to recommend North End to family and friends.

dcaisse2

Oct 4, 2013

The service and staff at North End were excellent. Frank Lajoie was thorough and knowledgeable about the vehicle. I did not feel pressured to make a purchase. I was pleasantly surprised at the personable service compared with other dealerships. Thank you North End!Denise Caisse

swallace8

Oct 2, 2013

The staff here is extremely friendly and helpful. I went on a Saturday without an appointment and found a car I was interested in. I went inside to find a salesman and was greeted by Michael. He pulled the car up and let me get inside to check it out then we took it for a ride. While on the test drive Michael was very knowledgeable of the car and it's features. He was able to show me the car fax and tell me about the previous owner. When we got back to the dealership we signed all the paperwork for the car with Michael and the finance stuff with Jason. Paperwork was very quick. They were able to give me a fair amount for my trade in. I came back on Monday to sign the final paperwork and pick up the car. I was out of there in about a half hour. When I got the car it had been detailed and the gas was filled up. I can't recommend this dealership and thank Michael and Jason enough. I will definitely go back again when it's time.

Lidio

Sep 24, 2013

I came up from southern Rhode Island to look at an elusive stick-shift Honda Element they had for sale on their clearance lot. The amount of work invested in this vehicle to make it ready for sale was very impressive, considering Northend doesn't even sell new Hondas. It was fully detailed, and even had a new set of all-season tires!Joe is a no-pressure salesman, and did everything in his power to accommodate me through my first solo car-buying experience. I was able to test drive it as long I liked, which isn't always an option since most other used cars have the gas light on before you can even pull out of the lot.The asking price was more than reasonable, but I did have one concern: That the missing rear headrests would make it difficult to have the car pass inspection, and would cost me a limb or two to replace. Joe gave me his word that he'd locate the originals, or if necessary, order me a new pair. Sure enough, a new pair arrived at my doorstep a week after closing the sale.Buying from Northend is well worth a 2-hour drive, as their reputation for excellent customer service truly precedes them. In the end, I got the car I'd been searching for, in like-new condition, for $75 less than the original price. (It turns out the windshield had it small chip in it that went unnoticed when the Element was first examined by the dealership!)

djakstis

Sep 23, 2013

We were traveling far from home (Kansas). The previous day we had called a Subaru dealership in Manchester NH about a problem with the driver's power seat not operating, but they would not look at it without an appointment. Since we were traveling to another state, we couldn't wait a few days for their first open appointment. Along the road through Massachusetts we drove past North End Subaru and we decided to ask them for help. As I approached the service desk, it was clear they were an active and busy group, but they fit us in. We waited in a very comfortable waiting area with free quality refreshments and free Wi-Fi. An hour later, they informed us that the wiring connector was damaged and they repaired it and secured it together, though the normal procedure would be to replace the wiring harness with a new seat track/motor assembly. The fee was free; an unexpected courtesy not usually extended to out of state travelers. We had expected a hefty bill. We walked out to our car to find it freshly washed; another added courtesy. If we didn't live 1500 miles away, we would be using this dealership for all our Subaru servicing.

brytdavis

Sep 17, 2013

I have been taking my 2010 Impreza to North End for service since I bought it in September, 2009.I don't take it there because it's close ... I take it there because I am always treated with respect and the staff there do not try to sell me something my car doesn't need.The fact that the Service Department is staffed with factory-trained professionals makes me feel confident that my Subaru always is in good hands.

brasslisa

Sep 11, 2013

I bought my first Subaru Forester in 2010 from Frank Lajoie at North End Subaru and had such a good experience and loved the vehicle so much I went back recently and bought the 2014 Subaru Forester from Frank Lajoie at North End again I would recommend Frank and North End Subaru to my family and friends because of the wonderful experience I had there. Thank you Frank and North End Subaru again. Lisa Brassard,

mo3798

Aug 23, 2013

A few years ago I traded in my Toyota Camry for a 2011 Subaru Forester. My family loves Subaru's and at my father's suggestion I visited North End Subaru. I could not have been happier with my decision to switch to a Subaru Forester. Recently I traded that 2011 Forester in for a 2014 Forester. North End Subaru and Greg Nuorimo gave me an excellent deal for my used Forester. They definitely appreciate repeat customers and understand the importance of customer loyalty.

LindaPeer

Aug 21, 2013

This is my third Subaru from this dealership and through Greg. Always a comfortable, no pressure experience. This particular time I contacted Greg via email letting him know what my husband and I were looking for. A potential car came in and he contacted us immediately. We bought it and it is the perfect fit!

Pkal28

Aug 17, 2013

I purchased a used Forster and I am very happy with it, my experience in purchasing it was excellent, The sales man Matt T took his time to go over all my benefits and warranties that came with the sale. I also had excellent service with Andy the loan guy. I would send all my friends to North End Subaru and have them ask for Mark W. Therriaul.

Mtorrisi321

Aug 2, 2013

My only regret is not providing a review earlier! Without a doubt, the entire team at North End Subaru is top notch! My parents purchased 4 vehicles from Frank, and when it was time for me to purchased my first Subaru, I knew where to go. Frank Lajoie and Frank Capoccia are true gentlemen, down to earth and friendly. I always look forward to returning to the dealership when I need service to say hello to these two. I'd highly recommend North End Subaru. If you are in the market for a Subaru, please come here first even if it isn't the closest dealership to you. You'll be very glad you did, and Subaru offers a fantastic product line of versatile, stylish and safe vehicles.

subiguy

Jul 29, 2013

I just wanted to let other people know that this is the best dealership that I have ever been to. I would recommend this service department toanyone I know.

vintage

Jun 27, 2013

The sales people were very responsive to my questions and concerns about the vehicle. I felt that they were open and honest and would gladly deal with them again.

aiannacone

Jun 26, 2013

Great place and no pressure sales. Mike shared personal experiences with the vehicles and explained the dealerships services to great extent in order to explaion how the dealership preferrs to maintain a long time relationship with the customer. All employess worked well together and were extremely helpful with all questions.

dixiegelinas

Jun 22, 2013

We looked at many vehicles before going to North End Mazda and when we saw the Mazda6 we were sure that was the one for us. Jason Cote asked us what it was we were looking for and met those needs and wants. His expertise and knowledge was a contributing factor in purchasing this vehicle. Tom Liddle made the process of purchasing the vehicle very easy, as North End handles all the necessary details that could be overwhelming to the average person. We definitely recommend North End.

KarenAveyard

Jun 12, 2013

I have purchased two vehicles now from North End Mazda within the last three months. The entire sales experience was excellent. Our salesperson was Mark Atkinson. He is always very honest, helpful, and available when we had questions. I also had some accessories added to one of the vehicles and the service department experience was great too. Everyone here is very friendly and eager to see you happy. I would highly recommend purchasing a vehicle through this dealership.

crownline

Jun 8, 2013

Working with Mark Atkinson has resulted in the best car buying experience ever, and I've purchased many over my lifetime. Speaking from experience, you don't need to shop at a Volvo or BMW dealership to get great service. I ended up buying my vehicle there and would eagerly drive the 22 miles from NH for my next purchase. Give these guys a chance to impress. You won't be disappointed. Ask for Mark!

twilakay

May 23, 2013

I hate car shopping, but my experience with Greg at North End Subaru was the best "car buying" experience I've ever had. I showed up alone at the dealership, went for a test drive with Greg, then he sent me home in the vehicle for an overnight test drive so my husband could drive the car. Great idea! as I bought the 2014 Forester the next day. Thanks for making the purchase of my new Subaru painless!

nursepat

May 22, 2013

Great experience. Greg and Bob were very helpful. Greg explained all the workings of my new car-in some cases twice! Bob helped me get my new sticker.

tomlhomme

May 15, 2013

i am not happy with the way ric and frank responded to me and my wife abouta paint chip on our hood. some kind of debris hit our hood to bare metal .ric responded we wont do anything .ric or frank didn't return our calls. not happy with north end subaru

jmosocc9

May 5, 2013

My experience at North End Subaru was the best experience I had shopping for a new car. I was greeted by Mike Babineau and I was never pressured into anything. Everyone I dealt with was personable and friendly. It was a great atmosphere. I'm glad I purchased my vehicle here and will recommend this dealership to friends and family. I also love my 2013 Crosstrek!!!!

apiot8

Apr 18, 2013

I came to North End Subaru looking to trade in my Honda Civic for a Forester. After seeing the commercials for the 2014 I really wanted to take a look at them. Frank Capoccia made this the easiest decision I've ever made. He showed me all the new features & benefits on the 2014 and after I test drove told him I would be coming back on Sunday to test drive again. Sunday was his day off but he came in just for me and I ended up buying the car that day. When I came to pick my car up a couple days later, it was once again his day off, but he came down just for me. Frank made the whole experience of buying my new car very pleasant and stress free. I would recommend him to anyone in an instant.

csingrassia

Apr 13, 2013

Great dealership, fair pricing, very accommodating. They didn't have the color of car that I wanted so they got it from Maine. Answered every question. Found me financing with a lower than advertised rate. Explained everything about the deal and car in detail. Highly recommend!

JayRiordan

Apr 3, 2013

Just drove home my 2013 World Rally blue WRX I bought from Mike Babineau. Before stopping at North End Subaru I stopped at another dealership and was dissatisfied with the sales personnel there; meeting Mike was a pleasant experience. Mike wasn't pushy at all and worked at my pace instead of forcing me to do something I didn't want to do. My WRX came with built in bluetooth and he connected the cell phone I have to it, I didn't even know my phone could do it!Tom Liddle handled the financing and dealt with the RMV so I didn't have to and that was great, no one likes the RMV. Tom was excellent to deal with; everything was right to the point and he didn't keep me waiting around for paperwork forever.I think I'll only be buying Subaru's as long as I live in the North East.

yellow28

Apr 1, 2013

The sales person was wonderful. His knowledge about the Subaru is extraordinary . He was with us every step of the way. Great job Frank. It was great dealing with you.

Velocity2013

Feb 25, 2013

Went to this dealership in hopes of finding a used car at an affordable price. What I ended up driving away in was a brand new leased Mazda. Very happy with my decision and to Mike Babineau for directing me into a deal that was honest and better than what I had intended to get. He was very prompt at finding out information and returning calls and is not your 'average car dealer.' He gave me a tour around the facility to meet the service department crew and I did not feel pressured to purchase and felt very comfortable and was looked after. Thank you to the team at Mazda/Subaru for all your help.

medicommrob

Feb 22, 2013

We were shopping for a Mazda CX-5 at several dealerships. Jason contacted me following a truecar.com request. I explained that who we bought from would depend mostly on how are trade was valued (the lack of any real negotiating room on the CX-5 due to its popularity made the trade price the differentiating factor). I told him I didn't want to drive the hour to North End without some assurance. After providing all the details, Jason worked with his team and phoned me back to say they could meet my trade request (subject to vehicle inspection). We arrived and they did exactly as they said. They obtained the CX-5 we wanted and the deal was quick and easy. Tom Liddle did a great job with the business end of the deal including awesome finance rate. I would strongly recommend the dealer for their integrity, honesty, and speedy dealing.

petesrt4

Feb 13, 2013

My experience at north end subaru was awesome! I went there looking for an all wheel drive car good on gas and I was treated very well.I had some issues with my own bank and the dealership was very patient and understanding and I ended up buying the car they had been holding for me. Awesome all around dealership! !!!!

StevePia

Jan 23, 2013

Great experience! 2nd Mazda purchased from Mark and with Tom and Jessie we got a great deal, lots of options, and the car / color we wanted. Getting the deal done was easy, no hassles, no pressure, everything was spelled out! We will definitely by another car from these guys!

DaveCoviello

Jan 16, 2013

We worked with Jason to help us with purchasing a new Mazda CX 5 Touring. He was very clear in explaining the vehicle, the services available, and the dealership. He was dynamic but not pushy. He was quick to get back to us with questions, even on off days/hours. He also helped us by allowing us to test a car overnight to see if we liked it. This is the second Mazda we have purchased from North End, and fifth overall. We would definitely recommend this dealership and Jason Cote.

lmcnamara

Jan 11, 2013

I also worked with Nick Wilmot of Sales - I did not see his name listed. All the people from Parts, Service, and Sales are great at North End Subaru. I have purchased 3 Subarus from them and all three cars were the highest quality product with no problems. Service maintained the car expertly and were always good to me concerning their service and expertise, as well as being great to work with. I would definitely recommend this dealership very much to anyone as far as purchasing a car or just getting it maintained. North End also provided detailing service to my car, which was very high quality, and the car looked great. As a matter of fact, I did recommend another customer who also got detailing work accomplished at North End, and she was also very satisfied with their service.

ecohen

Jan 5, 2013

Great experience! Mike was very helpful. They gave me a fair price for my trade-in as well as a good price on the new car I purchased. I would buy from this dealer again, as well as recommend them to my friends and family.

jilamoureux

Oct 30, 2012

Our salesman, Frank Lajoie, couldn't do enough for us. He was very professional and he knew everything about the car we wanted to purchase (2013 Subaru Impreza). We appreciated that he didn't push us into a sale. The dealership was very accomodating. Frank Capoccia did whatever he could to make the purchase within our budget. After we decided to purchase this car, Frank Lajoie followed up a week later to update us as to when we could expect the car. He called us as soon as the car arrived and we were signing papers by that afternoon. He again called us 4 days later to see how we were doing with our new car. Frank Lajoie said we could call him anytime if we had any questions. This is a salesman and a dealership that is friendly, professional and offers complete customer service. This is a rare quality which we really appreciate.

leslie1199

Oct 27, 2012

The salespeople at NorthEnd were very friendly and accomodating. All of my questions and concerns were answered. This is the third vehicle we bought from them and will go back in the future.

flutelady

Oct 23, 2012

When I was interested in purchasing a car, I drove to North End Subaru to buy one. I met with Greg Nuorimo who was great to work with. He is a top-notch saleman and is very knowledgeable, helpful and friendly. North End Subaru is known for its customer service and he proved it to be right. I purchased a 2012 white Outback Prev and I am extremely happy with it. I have driven it to Springfield and found it to be very comfortable and great on gas milage.

antslarson

Sep 30, 2012

I am very pleased with the whole process of purchasing my 2nd Subaru Forester at North End Subaru. Frank Lajoie is great to work with and I was able to do most of the dealing over the phone. When I came into the dealership to wrap up the purchase, I was immediately greeted, and we were able to get everything done, including financing, in about 2 hours (which is excellent). Both Frank Lajoie and Frank Capoccia made sure I was taken care of and that I was happy with everything.The Subaru Forester 2013 I purchased is excellent and I'm very happy with it.I will be back in the near future to purchase another vehicle from North End!

BRZbaby

Sep 26, 2012

I live in North Carolina, and recently fell in love with the Subaru BRZ ... I HAD to get my hands on one! Since Subaru only manufactured 4,000 - 5,000 this year, they are very hard to find. Most customers were preordering them in March! North End Subaru was the 62nd dealership I called in hopes of finding the specific one I wanted,. I was immediately floored with their willingness to help. They 'dealer traded' to get the one I wanted, and did all my paperwork through UPS. They even sent a paid for return envelope for me! Greg Nuorimo was my salesperson, and kept me updated throughout the entire process. They helped me arrange shipment for the 900 mile haul and followed up with me to ensure my satisfaction. I am so happy to have the car of my dreams.... Greg Nuorimo and Frank Capoccia, You are the best!!!

tweedy705

Sep 25, 2012

I have been researching buying/leasing a new vehicle for several months, and decided Subaru was the vehicle of choice. My salesperson, Greg, was knowledgable, pleasant and patient during our entire association. I was never pressured, nor did I ever have any apprehension or 'second-guess' my decision to purchase my vehicle with Greg at North End Subaru.

Silvanianavarro

Aug 22, 2012

SHOPPING MY CAR AT NORTHEND SUBARU/MAZDA WAS AN EXCELLENT EXPERIENCE SINCE THEY TREAT ME WITH RESPECT TO ALL MY NEEDS,I JUST HIGHLY RECOMMEND NORTHEND BECOUSE THEY ARE AWSOME BUSINESS PEOPLE!

Bill Thompson

Aug 15, 2012

Frank was very helpful and thoughtful in every experience we have had with Subaru. This is vehicle number 3. Anyone at the dealership at North End Subaru makes you fell comfortable.

shawnk26

Aug 6, 2012

After learning that my old vehicle was in need of some serious TLC, I asked the sales Department to give me an estimate for a trade in of my 07 Forester. I found their trade value VERY aggressive compared to three other dealers and they came in lower then other dealers for a new 12' Impreza Sport. Right out of the gate, I was met with nothing but professionalism from Kristin and Frank. Some slight sales pressure was added on the first day I was on the lot but that is expected given the nature of the business. Regardless, Kristin and Frank worked with me find the exact vehicle, color, accessories, etc. In about a week, I received my new vehicle all shiny and new. There was a slight misunderstanding with some of the accessories that were supposed to be added but they made right and took care of me. I can't say enough about this experience and really appreciate the exceptional customer service. I would HIGHLY recommend working with Kristin and Frank.

vchase

Jun 29, 2012

We had nothing but a perfect experience dealing with Jason on the purchase of our 2009 Toyota Yaris. We looked for months for a low mileage, high mpg car and found it at a very reasonable price at North End. We would highly recommend this dealership and would certainly use them again.

WRX_STI_lover

Jun 25, 2012

As owners of a 2003 WRX wagon, we had a fantastic experience buying our new 2012 WRX STI hatchback from Greg. We felt like VIPs the entire time we dealt with him--from our first phone call about the car to signing the sales contract with him. He's a respectful, very nice, very smart, low-pressure sales professional who knew exactly how to sell us our car.Working with business manager Tom Liddle was also a pleasure. Again, we found him to be highly personable, low-pressure, and thoroughly professional.In fact, everyone on the sales staff treated us well. When we asked for a local restaurant recommendation for lunch, they were more than happy to give one.Lunenberg is not the closest Subaru dealership to us, but it was absolutely worth the drive. We'll be taking our new Subaru to be serviced there, too. We love driving our new STI.

m&t6690

May 27, 2012

We had a great experiense buying our subaru with Greg and Frank, they are awsome.They made us feel really comfortable every step of the way. We are extremly happy with the car and of course with our new FRIENDS at North End Subaru.Monica & Tamara. ;-)

Ligoon

May 23, 2012

I bought my first car from North End last August and was very impressed with the overall experience. I was in an accident (not my fault) and my Subaru Impreza was declared a total loss. It never crossed my mind to go anywhere else since I had such a pleasant experience the first time. Everyone I dealt with was extreamly professional, friendly and helpful working together to find me a vehicle that perfectly fits my needs. I picked my vehicle up today and could not be happier with the whole experience... I was somewhat stressed out when I walked in the door because of the manner in which I was treated by my insurance company. Within minutes of my arrival the sales manager Frank Capoccia greeted me and spoke in such a kind reassuring manner that I immediately felt relaxed and knew that all would be well again in my world....and it is.North End Subaru and it's employees Frank Capoccia, Frank Lajoie, Bob Waite, Greg Nuorimo and Tom Liddle made both my Subaru purchases a pleasant experience and are a credit to their employer. They are all true professionals in every sense of the word!

kateguy

May 8, 2012

I am very pleased with all the people I have talked to at Northend Subaru. John and Rick treated us very well, They can to the house to pick up our car. They also returned the car when it was done. They know that my husband is very sick and that I could not come there. You are all great and I could not be more satisfied. Thanks to all the people who helped. You are all number one.

Agnieszka & Anatol

May 7, 2012

We bought 2012 Subaru Impreza two weeks ago. Working with salesman Greg Nuorimo was a great experience. Greg and the sales manager Frank Capoccia are friendly, courteous, and knowledgeable.Greg took the time to help us and always answer all our questions. Thanks Greg! We recommend North End Subaru.

kurt&heidi0220

May 1, 2012

did some comparative shopping since a car is the second largest average purchase, most dealers didn't want to deal with me when they discovered that i was shopping around.North end was open and honest and offered me the best deal, at the best price.pleasure doing business with, short story i went back to north end after all dealers i visited.

Johncalf

Mar 26, 2012

I have been bringing my 2009 Legacy to Northend Subaru from the time of purchase. I now have almost 90,000 miles on it. I knew I was do for a 90,000 mile service and it was going to be a bigger service than normal. When I arrived for my appointment I was greeted by smiling faces and no big mob of people. The service department seemed to be very busy and straight forward. I was given a loaner for the day at no cost which was a great relieve because my ride had to cancel. The Service Manager John along with his partner Rick got me going and on my way quickly. Here is the kicker I received a phone call later on that day with the need to replace the front brake pads and resurface the front rotors. The price seemed a little high at first so I mentioned I would call them back. I quickly call a Sears and another local Garage that does Subaru repairs. I was evry surprised to see that Northend was only $18.00 more . The difference is that I can count on my Subaru still being a Subaru and not some aftermarket half Subaru. I called back to authorize the work and Rick told me to my surprise the car would still be ready today. I was thinking to myself this guy knows what he is doing. I came in later in the day after service had closed and went to pay my bill. I ran into a Sales Manager by the nam,e of Jesse who helped me get my car and pay my will,,which was lower than the orginial quote..Jesse was such a pleasure to talk to that I came back a week later and purchased a New Subaru from him.I kept my old one and will give it to my Daughter in May.. Thanks Guys for making service service again..The only real service department..

Coachruiz13

Mar 24, 2012

Awesome dealership! These guys are great! Bought my 2012 Mazda 6 iSport from them. Even though they are a Subie dealer they work well with their Mazda counterpart! They gave me the right deal and worked their butts off to get it for me!

unhgrad01

Mar 22, 2012

Working with Frank Lajoie was a great experience. Most car dealerships and sales people just try and give you a run around and try to sell you things you don't really need. Frank was straight forward and could tell we were on a budget as my wife and I have just started a family. Frank was very informative and helpful which made it easy to go back to the dealer to strike a deal on a Subaru Forester.

herbie132

Feb 25, 2012

First Subaru, got a Forester - love it, got over 27 m.p.g. on commute. Frank Lajoie was outstanding, Bob Waite filled in nicely on Franks day off, they were all quite patient and helpful and they needed to be. Tom -Terrific. Jesse and Frank C, professional. No I in TEAM but there is a "me" the customer and that is who they took good care of. I would highly recommend them.

rsmthrasher

Dec 19, 2011

We had a great experience with North End Subaru thanks to Frank Lajoie. He was nothing but a joy to work with. He was friendly, informative and not pushy at all which made our decision an easy one to make. We love our Subaru Forester. Thank you!The Thrasher's

helenodnnll

Oct 8, 2011

No high pressure tactics at all. Bob was very enjoyable to work with, along with everyone there. The price wasn't the best but I didn't have a lot of time and the supply was limited due to the tsunami, so it was just supply and demand. I'm sure they could have sold the car I bought many times over. I would feel comfortable sending anyone I know there.

dmastrangelo

Aug 3, 2011

Extremely helpful, knowledgeable and friendly. Made the buying experience enjoyable. Felt that I could trust the dealer and dealership. I would highly recommend the North End Subaru dealership.

steinbergs1

Jul 26, 2011

I bought my car here, Bob Waite was the salesperson, really provided great service. I would definitely recommend this dealership to a friend, and have recommended it. This is what buying a new car SHOULD be like. Cant beat North End Subaru.

msletten

Jul 7, 2011

Sorry so slow to fill this out! We had a very pleasant experience at North End. Richard was great to work with and he went to great lengths to get us into a vehicle that met our specifications, and tracking down a replacement key fob for the Forester.We originally purchased our 2007 Outback at North End so it was one of the first places we came back to when we needed to add to our "fleet". The service team has always been very accomodating to us as well, so we're happy to continue doing business with North End.

marie5147

Jun 25, 2011

Best new car purchase experience I have ever had, very personal attention to datail.The car is the best duy for the money, I will be a repeat customer for years to come.

WhataMack

Jun 15, 2011

Bob Waite was great to work with. He answered all my questions and listened carefully to what I was looking for. He's very personable and I would recommend him to anyone who is looking for a Subaru.

HalandDana

May 27, 2011

We used to own a Subaru in the early 90-ies and since then had a soft spot for the brand. Now that we retired, we planned to buy a small (first ever new!) car and a pop-up tent and see the country. After some searching, we found the smallest car that could tow was Subaru Impreza and a smallest pop-up was an Aliner. Our son has bought his Mazda3 at North End and had greatly recommended it. The first time we visited, it was just exploratory, but we got to drive an Impreza, and Bob Waite answered patiently my husbands many questions from engines, 4WD, safety, and mainly the towing capability. We were impressed with the lack of sales pressure.After a month of deliberating we came back to buy. This time we dealt with Shawn Henrikson, the new kid on the block. Again, same questions, same reassurances, Shawn was showing good knowledge, but was wise enough to ask his elder colleagues a couple of things he was not sure about. We liked that. Next, to Tom Liddle to do the finances. Again, very friendly, efficient AND we took upon his recommendation of Liberty Mutual Insurance which saved us more than 40% compared with Commerce!We chose a blue color, but after searching all nearby dealers they could not find any. Yes, Japan has some problems these days. We settled on a silver.At pick-up date, so much paperwork, but everything went efficiently at my pace. After a final handshake, I drove the new car home to go through the papers and thumb through the manual. But ALAS!!! The manual said the Impreza cannot tow anything!We called back in panic, were ready to return the car, since it was the sole reason we bought it for, but were reassured again, that Impreza has the same engine and drive train as Forester which is rated for towing 2000 lbs (our pop-up weighs 1200). Next we will have the tow hitch installed by the RV dealer (they have hitches made specifically for Impreza, go figure!) We are still holding our breath, but will let you know.All in all, it was a pleasant experience, staff is patient and knowledgeable, and mainly they do not pressure you to buy.

Karendabowler

May 26, 2011

I had a certain car in mind when I went to North End Subaru and found just what I was looking for. I had a great experience with the friendly sales people and am satisfied with my new car. I would recommend the North End Subaru dealership to anyone.

luma56

May 26, 2011

We had an issue with the remote starter and after talking to J.J. he set up an appointment to remove the starter. Then, while in Litchfield S.C. we had an issue and called J.J. he directed us to Frank and he helped us find a dealer in that area and the issue was resolved in a timely manner. I can't say enough about North End and the staff great to work with and they truly believe the customer comes first. Thanks to all we have dealt with at this dealership.

swolski9

May 25, 2011

Bob Waite was a very helpful salesperson, he was knowledgeable about any aspect of the vehicle we were interested in and maintained a positive attitude throughout the sale. I would definitely recommend friends and family to North End just to deal with Bob so they can have as great of an experience as we did.

chriscrossing

May 16, 2011

This dealership has the feeling of a small family. You don't just buy a new car here. They walk you through all kinds of things. My favorite hand-holding was Rich helping me set up my bluetooth phone connection, since it was the first time I've had a car with that feature.I wanted a color/feature combination that wasn't at the dealership, but they quickly located a car that was what I wanted - in Rhode Island. The car was ready for me in 3 days. They did all the work with our insurance company getting our plates switched over to the new car. It was all pretty painless. (A couple of minor communication issues around the paperwork, but nothing to really complain about, it all went smoothly in the end.)The day after I picked up my car, I went back to pick up the official registration. As I walked into the office all the salesmen had big smiles on their faces and asked how I liked the new car. Really, I'm a big fan of this dealership, which is why I came back to buy my second car from them. I would highly recommend them. There is a feeling of trust in this place.

greeky1953

May 9, 2011

First of all we want to say thank you to Richard,Frank and Tom for making a very easy transition in leasing our new subaru.We have never had such an informative salesman know so much about this car.Pleasant, not pushy, easy to talk to. Also he helped us in making the right choice for what we needed.When we picked up the car,he took quality time with us and explained everything inside and out about how to operate our new subaru.That was the first for us, we definitely would recommend and tell everyone about going to North End to buy a car.

thompson0692

Apr 28, 2011

We went into the dealer without knowing anything about Subarus. Richard spent a lot of time showing us the different makes and models. We liked the stability of the all-wheel drive and the engine configuration. Being environmentally conscious, it also pleased us to hear that Subarus are built in zero landfill sites. I'd recommend this dealership to friends. They're friendly, informative, and helpful and focused on keeping customers happy.

01351lagacy

Apr 2, 2011

Richard was helpful right from the start. He stopped what he was working on to answer all the questions we had. He stuck with us after the first model car we test drove didnt impress us and we asked about another model. Even after 5+ hours he made our shopping experience a good one.

Scott Evans Harker

Mar 29, 2011

I have been a Customer of North End Subaru since 1996, and have watched it evolve into a first class Dealership over that time. Although, in my ratings Ive noted Price as being Good, this is only because you will pay a smidgen more for a Subarus proven capabilities than that of other vehicles. Nevertheless, it is safe to say (for those of us who own one up here in Northeast winters) the Subaru practically sells itself, and it doesnt hurt when North Ends Sales personnel (Mike Pinto) impress by knowing their products. Moreover, Mike impresses by bending over backwards to meet your needs, first, be they features, functionality or financial (mine was financial), and not his Dealerships.But more important, as Ive learned over 50 years of purchasing and driving many different makes and models of automobile (both domestic and foreign), where a deals rubber meets the road is in a Dealerships Service Department, and North Ends is second to none in proven experience and professionalism of its personnel.From time to time, like many of us, Ive run into a exceptional service manager, or a damn good service technician, but from North Ends front desk (Rick and JJ) to its service bays, this Service Department has shown me, repeatedly, its personnel tower over those in other dealership service facilities, and over those same 50 years Ive seen no other Service Department including in several other local Subaru Dealerships that routinely achieves, on a daily basis, the level of technical excellence and professionalism that others will tell you they are striving to meet.Ill be frank. If you are considering a Subaru (and in this region, you should), and live in this general area, whether you are looking for new or pre-owned, I would start and end here at North End Subaru and forget the rest.

empressk

Mar 3, 2011

Dread is the only word that could describe my feelings about buying a car. Having a root canal always seemed more appealing. Happily at North End Subaru I experienced no pressure, good prices & sales people who didn't make my skin crawl! The entire process was extremely stress free. I especially appreciate that no one tried to push anything on me that I did not want. Other dealerships seem to think "NO" means "please keep trying to sell to me"! Rich was great to deal with. The test drive was actually fun. He has a great sense of humor. Seek him out, you won't regret it. For the first time in my life I can actually say I had a good car buying experience. I cannot recommend this dealership highly enough.

lmcculley

Feb 27, 2011

Bob made the new car buying experience very enjoyable. He seemed to care about my wellbeing and helped me find the subaru that best fit my needs. I really appreciate him taking the extra time to speak with my father and I on the concerns and issues that come when purchasing my first new car.

JadeSubeSTI

Feb 22, 2011

After spending a few days test driving other vehicles at other dealerships including Lexus and Audi, I had an epiphany. My driving heart is that of a Subaru. So, I returned to North End Subaru for the second time. I had previously leased a 2005 GT Legacy and loved it, and the service I received at North End. The environment there is always easy going and welcoming. I definitely pressured them a lot more than they pressured me, LOL. They got me the exact car I wanted from a sister dealership the next morning. Through it all Mike was fun and professional. On my test drive he even drove the car first to remind me how to drive stick! (It had been 2 years LOL) The other thing I really like is that all the people working seemed genuinely excited for me to buy the STI. Not that fake, cheesey salesman crap you get at most places, but they really couldn't wait for me to drive it off the lot, and enjoy it. Tom Liddle was also great to work with again. He made the paperwork painless and quick. I will definitely be going back for my third purchase when my lease is up! Thanks guys!

luma56

Feb 22, 2011

Buying our Outback and dealing with Frank was a pleasure, no pressure and we would buy a car from this salesman /dealership again. Throughout the whole process Frank took his time went over details of the car even though we owned an Outback already. He gave us our asking price for our 02 Outback trade-in with out a hassle. The day after we bought the car there was a loud rattle from the back and we brought it in the service tech took a ride with me and fixed the car ASAP.However, we rated the customer service,overall experience, quality of work and price good to OK because of the following: Weve always had remote starters in our cars and wanted one it this car as well. So, Frank recommended their product because the car was prewired for the Subaru starter. The price was a little higher than those at other stores but having owned a Subaru and other "genuine Subaru" accessories we assumed the quality would be first rate. So, we bought the remote starter that was hyped up to be Subaru quality. Well, this is our fourth starter and it is by far the worst one we ever owned. The others, all different brands, worked perfectly, including the 9 yr old one in the 02 Outback. This genuine Subaru quality starter, starts the car only when you are very close to the car and with no barriers, its suppose to start at 800 ft the same as the one in the 02. We asked to have it removed and they are reluctant to do so and after bringing it in to be checked by a service tech they told us it works fine. That is little comfort when you get out of work, its 8 degrees and the car isnt running. We highly recommend not buying this remote starter and if this truly represented Subaru quality we would be driving a Nissan Rouge or a Honda Element.We now have an ongoing daily log that will document that this is the worst starter we ever owned. Thus far we have 19 attempts and 6 starts all within 20 ft from the car! Hopefully this will get them to listen to us and remove the remote starter so we can get on that actually works.

Jeff Drown

Dec 24, 2010

We needed some engine work done on our Subaru Outback Wagon. We were treated very very well. We were given a car to use while repairs were being done. We were shown the problems that needed to be fixed. JJ O'Neal was most kind to me. When the time to trade in happens we will surely give North End Subaru the first option.

Tracy Hill

Dec 17, 2010

I would highly recommend North End Subaru. My husband and I went there with a pretty desperate situation, my old car was dead, our credit not so good and between John and Bob and the Finance manager they were able find a us a great used vehichle, and creativly finance it for us. Everyone I dealt with at North End was friendly and very sympathetic to our situation, and didn't make us feel like we were less important because we weren't purchasing a new car. When our financial situation has turned around and we are ready for a new vehichle, I will not hesitate to give North End my business again! Thank you North End!

newfresh

Dec 1, 2010

I am a owner of a Mazda Miata which I bought at North End Mazda. I had very good feelings about this dealership. The service department was very kind and helpful. My husband just leased a 2011 Mazda 3. He seems to like it a lot and the deal we received was outstanding. We were brought back to the service department and was introduced to the manager. Very friendly and talkative. My husband asked some questions and the manager answered them completely. My opinion is they are awsome to deal with.

North_end_fan

Nov 21, 2010

I have been a Service customer since 2003. I have been extremely happy with the service that I received feeling that Rick and the other guys gave me all the information needed to maintain my car. My Forester was starting to show its age so I decided it was time to replace my Forester. I researched a number cars and decided to purchase the Outback. Frank L gave me his time, we test drove 2011 Forester and Outback. He gave me that facts that I needed to compare the two cars. I feel that this information was key to me buying my second subaru. It also allowed me to make an informed buying decision. When I decided to come back and buy, Frank C made sure that the Outback that I wanted was there at the dealer. Marty gave me a great price for a new Outback and fair trade in price on my Forester. I could not be happier with the experience. I LOVE my new Outback. I am happy to be both a service and sales North End Subaru customer! North End Subaru sets the bar for honesty in sales and great service! I look forward to being a North End customer for many years to come!

chuckhous

Nov 19, 2010

I worked with Bob Waite, a true professional. His explicit sales method was to proceed at my pace. This contrasts very favorably with more traditional, but badly outmoded methods of trying to "trial-close" the prospect every 5 minutes, or worse not following up or staying in touch. Thus, Bob and North End in general seems to be a really good place to do business, based upon my experience. btw, there were 3 other Subaru dealers closer to my home.

dream100

Nov 19, 2010

Promptly waited on. Explained an issue I was not aware of that needed action. Service was done very quickly with minimal wait. The facility/waiting area is extremely pleasant and comfortable. The price was fair. They make certain you understand the servicing ... in such words even I (a woman) could understand!

Jimmy L.

Nov 18, 2010

I have been looking for a new car for a couple of months. Visited many dealerships. Sunday I decided to take a ride to Northend Subaru My salesman Bob Waite met me immediately with a hand shake. At that point I knew I was going to buy a car. He asked me a little about myself. We talked for awhile should me a Subaru Legacy. At that point I told him I had never even sat in a Subaru. Well he said lets take it for a ride. We did just that and I must have said "WOW" or "Oh My God" I don't remember how many times. What an awsome car. I also drove an Impreza liked it but fell in love with the Legacy. I asked Bob if I could take it to show my wife which was about 45 min away he said sure take your time. I thought that was great. When I came back from showing my wife. He met mwe at the door asked me how she liked it, what a silly question "she loved it". Bob and North End treated me so good through the whole process of buying a car all the way through the delivery on mon.When I picked my hew car up Bob introduced me to the service manager. I thought that was pretty cool. This was the best experience I have ever had purchaseing a car. Oh ya and by the way I've already told everybody this is the best place to buy a car. Thank You Jimmy L.

DaveHerm

Nov 10, 2010

Bob,You were great! And made a tough decision for us very easy. On the way to buying our new Outback (which we love), you showed us any and every car we wanted to see. Your patience and attentiveness were outstanding! At no time did we feel you were trying to sell us something, but rather that you were trying to help us identify the car to buy that would meet our needs. Thank you again for great service.

dgrsa

Nov 9, 2010

They were recommended to me by someone who lives about a mile away from them based on service work that was done. I have never used their service department, but had less than good luck with a salesman who was reluctant to give me an actual price on a car, therefore they lost a chance to gain a customer.

baybob

Oct 26, 2010

Northend Subaru is a very customer friendly dealership. We were treated extremely well by the entire staff, but particularly by the salesperson, Bob Waite. All of our questions were answereed and our Subaru was available in a very short time. Email and phone contact after the sale was very reassuring. I would do business with them any time.

Becky Morton

Sep 16, 2010

Working with North End Subaru has and is a many years pleasant experience.The topic at hand is our purchase of a new car with the introduction to the Foresterby Mr. Frank Lajoie. He has the attributes required of me when I was a member of the Boy Scouts, Courtieous, friendly, honest and kind. He explained vehicle features with much patience with all of our questions. He took extra time having my wife who is the principal driver have hands on with all controls and instrumentation.Again, Thanks to Frank Lajoie for his after purchase calls checking to inquire if everthing was satifactory.Regards,Larry & Becky Morton.

justinmymind

Sep 15, 2010

This is my 2nd Subaru in 11 years. The first one I bought from Ric and now he runs the Service Department. James O'Neal is also a friendly and knowledgeable service guy but I keep going back mostly because of Ric. He really makes you feel that you are a part of that Subaru family.Service is thorough and they keep you informed of upcoming problems and a time frame to deal with them. Unlike some places that will tell you they have to do these 5 things, North End will let you know what should be done but never pressure you into doing them. They will work with you to do the amount of work you want done. I like the coupons and specials they email me regularly, and remind me of service. I have had new cars from 6 different dealers but I think North End is head and shoulders above the rest (at least the ones I have dealt with).

SubaruFan

Sep 12, 2010

This is the third new Subaru we have bought from this dealership and from Greg. Every time has been a great experience. There is no pressure and Greg is very knowledgeable. The service department is also friendly and helpful. Scheduling maintenance is easy and maintenance and repairs are done in a timely manner.

kmiknaitis

Sep 1, 2010

I had a great experience at North End Subaru. My salesman, Greg Nuorimo and the sales manager, Frank Capoccia are friendly, courteous, and knowledgeable. It was refreshing to deal with Greg & Frank - none of the games & frustration I experienced at other car dealerships. Greg took the time to answer all my questions. I never felt rushed or pressured. I love my 2010 Subaru Forester & highly recommend North End Subaru.

kkittredge

Aug 12, 2010

I have worked with Greg before and he continues to be an outstanding sales representative. He knows the vehicles he is selling inside and out. He works diligently to create a deal that is acceptable to all and wants you to feel comfortable and satisified with your purchase before you leave the dealership. He was always available to answer any questions and adjusted his schedule to meet the needs our busy work schedule. This is my third Subaru from North End. I have always been satisfied with the work completed on my cars and the desire of the service department to fix any problem.

chisomlemont

Aug 4, 2010

I had a very pleasant experience at North End Subaru. I had looked at several vehicles at different dealerships (Subaru and non-Subaru) found North End Subaru to be the most courteous. There was no pressure for me to purchase a vehicle. I called ahead to arrange for a test drive and the dealership had the vehicle I was interested, which I ultimately purchased, ready to go upon my arrival. They were also very flexible about the preparation and pick up of the vehicle. They were willing to take as much time as I needed to feel comfortable with my decision. All in all it was as relaxed a car buying experience as I have had.

gaylord gray

Jul 30, 2010

This was my first visit and with the problem on my Subaru, they took me in immediatly and advised me of the situation in short order. It was a visit that took about 6 hours to fix and would run into the next day. As a result of that a loaner car was provided so that i could finish my errands. The loaner car was a 2010 model and allowed me to evaluate the new Subaru as we are considering purchasing a new one in the future. I was pleased with the response from the service advisor, John Kessler and will be returning in the future for service on our Subaru and perhaps purchase a new Outback.

applewild

Jul 20, 2010

I have always been satisfied with this dealership. They are courteous and usually on time when making repairs or routine service. I have been a satisfied customer for eighteen years. I have purchased three vehicles from this dealership and would not hesitate to purchase a fourth vehicle. I am always greeted upon arrival and told approximately how long my service will take. I am provided with a loaner car should the service be lengthy. I am always confident that my service will be done correctly.

Cribby

Jul 14, 2010

I have been purchasing my cars and having them serviced at North End Subaru for about 25 years. There is a dealer closer to me, but I have always received good service at North End. I can always get my car in for service quickly. The Service Consultant { Rick } always takes the time to explain what my car needs and why. I never feel that I am being pressured or " talked down " to.

George Curtis

Jul 14, 2010

From the moment I called to set up an appointment until I picked it up, I experienced nothing but courteousness, professionalism and a feeling of competence from the staff. Their cost was a "second opinion" and was a fair amount lower than my "first opinion." The work was rather extensive and I asked if the rest of the car was ok. ( It's a 2000 Legacy wagon )I was told that if they had found anything that needed attention, they would have told me so I could make an "intelligent decision" ( My words ) about what to do with the vehicle. I tune pianos and live 45 minutes from the dealership. One of my piano customers had a Subaru in her yard at the time and I went through the usual conversation about how happy we were with our cars ( This is my 2nd Legacy Wagon ) She made a comment about how her husband preferred to go to North End for service because he trusted their work. I put that in my memory bank and did the same thing when this last situation arose.

Red car

Jul 10, 2010

I have been a customer at this dealership for years, and am on my third Subaru....Sales and service have always been stellar experiences.My salesman of choice is Greg Nuorimo...he is very talented...a good listener, and convinces you that he can provide a car to suit your needs and desires without pressure.The service team always greets you with a smile and is quick to accommodate your schedule and provide a loaner while work is being done.Marty, the manager, is available and friendly.I'm pleased to be a member of the North End Subaru family!

EmmettGroghan

Jul 9, 2010

Highly competent service department, friendly, knowledgeable, but very pricey. $129.00 to rotate tires and change oil, for instance, is a little too much. Almost $500 for a tune-up is definitely too much. Some service advisers will also try to upsell the uneducated. On the plus side, maintenance and repairs are done right the first time and vehicles are always delivered when promised.

Shirley Bertone

Jun 29, 2010

My husband & I went to Subaru just for a test drive & to see what vehicle we would be interested in. We were in the lot for only 1 minute & Mike Pinto came out to greeted us. He was sincerely intested in what we were looking for, which was gas mileage and room in the back seat to hold our 3 grand children. We were looking to buy a Forester & because of Mike's knowledge of all the vehicles we decided on the Legacy which we are very proud & pleased to own. The Sales Manger, Finance Manger & Service Dept were very sincere & friendly. We feel very safe in the Legacy & would recommedn to everyone. Subaru should be very proud of this dealership and I am sure they are!

boatman2274

Apr 14, 2010

Hello.. I visited northend Subaru while out with my wife, we spent some time speaking with a young man by the name of Mike Pinto. I have never thought of buying a Subaru to be fair didnt know much about them but Mike was extremely knowledgeable. He helps us find the car WE wanted and fit OUR needs. We were never pushed or pressured..we even got to leave..the next day after doing a little more homework I found that the car was as good as presented and also the price was more than fair.. I would like to thank Mike (his partner in crime Greg) and the guys at Northend Subaru. You made our buying expierence very enjoyable thanksJohn P

billsplanet

Apr 6, 2010

In the top two of best car buying experiences Ive had in the last 35 yrs. So good in fact we bought two Subarus from North End in less than one week. Pleasant, no pressure and knowledgeable team. They care about you even after the sale. Highly recommended.

lindaferris

Mar 29, 2010

This was my first time purchasing a car on my own, so I was pretty nervous. I expected it wouldn't be the best experience, but it was great. I didn't feel pressured at all by anyone there, and I felt like they were really there to help me, as opposed to just selling to me. Frank was my salesman and he was not only helpful, but friendly and not at all like you would picture the typical salesman. I was very impressed when it came time to make an offer. Frank the manager was right there working with us and Frank the salesman didn't have to go the "mystery man in the back" like most car dealerships. The price was pretty good, but the service was more than outstanding. Tom in the finance department was very informative and friendly as well. I would recommend North End Subaru over any other car dealership I have ever been to.

flowierocks

Mar 29, 2009

this place is awesome, never have I been taken care of in such a professional manner and had so much fun. They really don't sell cars there but help people buy them. Mike took the time to find out what my needs were and helped me to stay within my budget, the GM, Marty, even took the time to check in with me. I never felt pressured by them or Tom the finance manager. I can truly appreciate the laid back atmosphere of North End. I would recommend them to anyone, thanks Guys!

Jen Sullivan

Dec 22, 2008

I strongly recommend this dealership. I had a very positive experience. They really educated me on the Forrester. I had been considering other options, and instead of negative selling the competition they acknowledged their strengths but showed me how the Forrester fit my needs better. That's one of the things I liked...I did not feel that they were trying to put me into a car, just to sell me the car. They asked how I would use the car and who would be in the car as well as what features were important to me...then they made their recommendation. After the test drive I was hooked. They shopped around to get me the best rate on my car loan as opposed to putting me in the first loan that I was approved for--that saved me money. And the service did not stop after the sale. They followed up to make sure I was happy with the car and my experience--and I am!Again, I strongly recommend this dealership. Jen Sullivan

withavee

Dec 22, 2008

I haven't bought a car quite yet, but when I'm ready, it'll definitely be with these guys...I hate feeling pressured when I walk onto a lot when considering buying a car. What I loved about North End Subaru-Mazda is I didn't get that feeling at ALL while shopping.Despite the economy and perhaps even desperation dealerships are probably feeling to make sales, I felt as though I "had space" while browsing and talking about my options. Kudos to Marty and the gang at North End! See you soon.Steve in Fitchburg

esm05011964

Dec 21, 2008

They gave me a fair deal on the car I wanted. I have shopped many dealerships and found this dealer to be very professional and friendly. I have tld all my friends to shop at North End before they buy anyware else. Thanks guys, I will be back for more cars in the future!!!!

Macks19

Dec 21, 2008

I bought a new Subaru Tribeca (which I love!) from North End Subaru earlier this year. I am not an easy person to please, but the salesman listened to what I wanted for accessories and found a Tribeca with exactly what I wanted. I did a trade and was given a very fair price for my used vehcile. There was no need to dicker on the price when it came time to look at how much I would pay. They were extremely fair with the pricing and gave me a great deal. My car buying experience at North End Subaru was by far, the best car buying experience I have ever had. Currently I get all my service done at this dealership. The guys in the Service deparment are top notch. I always know I am in good hands when I bring my car to this dealership for service. Bottom line - I am extremely satisfied with my Subaru Tribeca from North End Subaru and highly recommend this dealership and Subaru to anyone who is in the market to buy a new or used Subaru.

Ladyb

Dec 20, 2008

i have also had the pleasure of dealing with mr. marty babineau and thought he was quite friendly and knowledgeable and not at all pushy. i say...keep up the great work! i would definitely recommend north end subaru to my friends and family. the service is great!

marys

Dec 20, 2008

I was so nervous buying a car, especially at this time of year. After shopping around a bit, I decided to give Northend Subaru a try. My salesperson, Mike Pinto was very friendly, super knowledgeable and not pushy at all. I actually learned alot about cars. After Mike helped me find the perfect car that would work for my family and it was time to crunch numbers I was very worried and a little embarrassed. I am a single mom with three kids and my credit was not perfect. The business manager Tom, made me feel so comfortable and was very reassuring. The General Manager, Marty Babineau even got involved. He made suggestions and made me feel so at ease. I never once felt like i was being taken advantage or pressured in any way. I would personally like to thank, Mike, Tom and especially Marty for all they did for me. I would highly recommend this dealership to anyone and I intend to come back when it is time to get my first oil change! Thank you to everyone at North End for making this an extra special holiday for me and my family!

JayWeb12345

Dec 11, 2008

The sales manager (Frank) & GM (Martin Babineau) at North End Subaru in Lunenburg, ma are the biggest dirt bags I have ever met. I will never set foot in North End Subaru again, even if they were giving away cars. I am shocked at how pathetic Martin Babineau is, and how he can expect to sell cars. Per GM Martin Babineau, North End Subaru does not need my money or my wifes money!! This was an interesting statement seeing that Larry Gordon the owner of Colonial Automotive Group (i.e. North End Subaru) strongly disagrees. Shocking as it may sound, during my conversation with Larry Gordon I was stunned to learn that Martin Babineau had a history of blatant stupidity (i.e. causing customers to run for the door). My question to Martin & Frank would be this, if you dont need my money whose money do you need? Based on the stampede of customers breaking down the doors at your Dealership on Saturday and Sunday, I would bet Larry is correct, you need my money!!

jonw

Dec 5, 2007

Has been under new management for the past year or so. Took my 99 Miata in for a check engine light. They looked at it and replaced the catalytic converter for me under warranty on the spot. Even bought be lunch since I was stuck there for 5 hours. Very helpful and friendly.