Used Cars for Sale at North Shore Mazda in Danvers, MA

swolfe

Oct 8, 2016

From the minute I walked into North Shore Mazda, I knew I made a great decision in my car-buying process. The entire staff is very friendly and efficient. It is not the typical car buying experience in the best way possible.Sales consultant Duarte Bettencourt is extremely helpful and enjoyable to work with. He truly cares about his customers and continues to exceed our expectations every time we speak. We had a last minute request and he made it happen, even going into work early on a Saturday to help out. We can't say enough good things about working with him. We ended up buying a certified used Mazda CX-5 and LOVE it. We are North Shore Mazda customers for life!

LizMac6

Oct 5, 2016

From the minute I walked into North Shore Mazda, Dmitriy Rutman made my car-buying process really efficient and enjoyable. He took care of everything, earning my trust, and doing an intake of the factors that were important to me in purchasing my next car. Within a short time I had purchased a certified pre-owned Mazda 6. I'm so pleased with the service and expert salesmanship that Dmitriy provided, and would recommend him to anyone considering a new or used car!

love my Mazda

Oct 4, 2016

I have been driving a Mazda for the past 12 years and have used this dealership for service on my car. They have been helpful and great to deal with all of that time. When I was ready for a new car and wanted another Mazda, there was no question in my mind about where to go. Buying a new car is stressful, but the sales staff and the "how to use this car coach" were terrific. They were all extraordinarily helpful and accommodating.

Mazda3Rocks

Oct 3, 2016

I have been driving Ford's/Mercury's since I got my license (over 30 years ago). The 2001 Mercury Sable I drove for 136k miles and it was going to cost $3-4k just to pass inspection. I didn't have the money for that so I went searching for a Sign-and-drive lease. That brought me to Mazda which then brought me to North Shore Mazda. And I can't tell you how happy that happened. The Mazda 3 is a fantastic car! But even before I got to the car, Duarte Bettencourt was great! He met us (my Dad and I) right away, offered us coffee, and didn't waste time with a bunch of "we're going to be best friends now" chit-chat but got right down to business. He was a good listener and had a great sense of humor. And he gave my Dad and I space to talk when we asked for it and waited for us to ask him back into the conversation. This was my first lease and my first foreign car, and Duarte made the transition as painless as possible. Thank you, Duarte. I gave the dealer four stars only because of this, which is not a complaint, although it may sound like one. When I test drove the car, it was riding on Bridgestone Turanza's with alloy wheels. When I picked up the car a few days later, it was sitting on Bridgestone Ecopia's with steel wheels. The reasons this is not a complaint are: 1) the car is listed as coming with steel wheels; 2) the Turanza's are an embarrassment to Bridgestone (I feel); 3) I don't want the worry of denting alloy wheels; and, 4) the Ecopia's are perfect for my family needs right now. I only mention it so that if you do visit the dealership, and I really recommend that you do, and you want those tires and alloy wheels, just double check before leaving the dealership.

Arsenal FC Fan

Sep 30, 2016

I had done extensive research and had narrowed my choices down to Mazda CX-5 or Subaru Outback. I was replacing a 2007 Outback and had driven new ones a few times as service loaners. Nice car but its kind of a "transportation appliance" ; there's nothing sporting or entertaining about driving it. A few weeks ago I encountered someone putting groceries in a CX-5 at Stop and Shop. I asked him about the car and he said he loved it. He also spoke highly of his buying experience at North Shore Mazda. Based on that recommendation I went to North Shore Mazda, even though they are actually a little further away from my home than a competitor is. A test drive in a CX-5 Grand Touring convinced me that it was the car for me. My salesman was Dmitriy Rutman and he was great, very knowledgeable and affable. There was no pressure and he was very quick to reply to my emails and texts. The entire process at North Shore Mazda was painless. Also, I got a much better offer on my high mileage trade in than I was anticipating. I would absolutely recommend North Shore Mazda, Dmitriy, and the CX-5 to anyone.

MattM

Sep 29, 2016

Very happy with my new car from North Shore. Dmitriy was very helpful and always very prompt/accessible via phone/text/etc throughout the process.

Micah Niemy

Sep 29, 2016

My wife and I just purchased a new car from North Shore Mazda. We were help by Dmitrtiy Rutman, who made the process easy, helping us to review all the options. I especially appreciated that Dmitrtiy was very respectful of our financial constraints, while also consistently treating us as if we were buying a car twice as expensive. While I don't plan to buy another car for a while, when I do I will be back to North Shore Mazda and Dmitriy.

trishocock92

Sep 29, 2016

This was my husband and my first dealership stop after our previous car was totalled. We had several other places to check out after, but we came back to North Shore Mazda because a) the car was a great certified pre-owned and the price was right, and b) the customer service we received was by far the best we have ever experienced at a car dealership. Andrew Mwangi took us for a spin, giving us both the lowdown on the car and good conversation. He was incredibly friendly and helpful, and he never once made us feel pressured about purchasing. When we left to look at other cars we couldn't stop ourselves from comparing everything to our experience at NSM with Andrew. We ultimately decided to come back and purchase because nothing else could measure up. If you think that the phrase "good car-buying experience" is an oxymoron, go to North Shore Mazda. They will prove you wrong.

Mike P.

Sep 28, 2016

I walked into the dealership to inquire about a used Infinti SUV on their lot and was greeted by Duarte who was great. He provided good information without a strong sales pitch. Two hours later, I was driving home my new car. Duarte followed up with a checkin email after the sale - and asked if he could assist with anything else. Nice touch.

mazdacx5

Sep 24, 2016

I spent 3 months looking for a car that fill my expectation Something like my wife we visited many Dealers until we went to north shore Mazda in Salem ma that we found the car we liked Dmitriy Rutman the person who attended us when we arrived he was kind friendly and helped us throughout the process Very happy with our new car and the way Dmitriy help us THANK YOU

srapalyea

Sep 24, 2016

I recently bought a 2013 Mazda3 at North Shore Mazda. The dealership and the sales consultant, Duarte Bettencourt, turned the prospect of a disagreeable transaction into a rewarding experience no haggling, no up sell pressure. What I asked for I got. If you're looking for a Mazda, whether new or old, try North Shore Mazda and ask for Duarte Bettencourt. You won't be disappointed.

Lisa DiBella

Sep 22, 2016

Dmitriy Rutman was a pleasure to work with, he is very knowledgeable and patiently answered all of our questions. We walked in the dealership on Tuesday afternoon and went home in a new Mazda at 5pm on Wednesday.

MKaye

Sep 20, 2016

Dmitriy is wonderful to work with! He is very friendly and knowledgeable. There was absolutely no pressure. He took good care to make sure that I was completely satisfied from start to finish. I would absolutely recommend North Shore Mazda to friends and family.

MWOBAL

Sep 12, 2016

My wife and I had a great experience buying a car here! Andrew M. was very helpful throughout the process and we did not feel forced into buying at any point. It was really a comfortable and stress-free experience.

Gfielder

Sep 3, 2016

Andrew was great and very helpful through the whole purchasing process. We found him to be friendly and very personable. I would recommend this dealership to any friend or acquaintance.

Carguy1212

Sep 1, 2016

I went to a few dealerships before heading to this one and none of them treated me like North Shore Mazda. These guys didn't try to up sell me anything and they made my first car experience a breeze. I 100% recommend them.

Mazda3codyc

Sep 1, 2016

Had a great purchase recently from north shore mazda in salem ma, thanks to the help and great buisness from Andrew located at salem ma mazda , didnt have any problems he answerd all my questions and made my purchase afordable , couldnt be more happier with my purchase , thanks again !

sophiavmauricio

Sep 1, 2016

My father bought a car from North Shore Mazda and it was a pleasant experience. Our sales consultant was kind, funny, and helpful; answering every question we thought of. Overall it was an enjoyable place to purchase a nice car, and would definitely recommend this dealership to all I know. Definitely worth 5 stars.

Boozencars

Aug 31, 2016

I was very happy with my service and my salesperson Dmitriy. I've been coming to North Shore Mazda for sales and service for 5 years now and can say I have always been met with professionalism and honesty.

Greg W

Aug 31, 2016

I had to find a used car after I was rear ended and my old car was totaled. I looked at several dealerships in the area and North Shore Mazda had a great selection of certified used cars. When I went there to look at some Mazda3's, I worked with Andrew to drive a hatchback that I really liked. As I was narrowing down my car search between this 2013 hatchback and similar cars at other dealerships, Andrew was incredibly helpful at answering my questions, and his help, honesty, and overall friendly attitude were major factors in my decision to go with buying a 2013 Mazda3 at this dealership. Even after I had signed the paperwork, Andrew kept in touch to ask about how I liked the car and he helped to schedule further detail work on the car. Simply, it was a stress-less buying experience, and I recommend this place highly.

jcwatts

Aug 31, 2016

Excellent buying experience at North Shore Mazda. I worked with Andrew Mwangi and Larry Cole for the purchase of a new 2016 CX-3. Andrew and Larry were both incredibly knowledgeable and helpful, making the entire process an easy and enjoyable experience. I highly recommend this dealership to anyone looking for a new car.

Marino1037

Aug 31, 2016

No pressure sales, very informative and helpful. Diomar was excellent. Was undecided between two cars at two different dealerships but Dee was the deciding factor in why I chose North Shore Mazda. Definitely worth checking out for your next purchase!

Amir

Aug 30, 2016

Working with Andrew Mwangi made my car buying experience simple and enjoyable. Andrew is an excellent consultant with a lot of knowledge about the buying process and the cars. I would recommend North Shore Mazda dealership to anyone looking for great service with great deals!

caitlini7

Aug 30, 2016

Andrew Mwangi provided a relaxed experience for me as a first time car buyer. He was respectful, helpful, and genuinely kind, and I couldn't be happier with my Mazda! He was helpful in guiding me through the process and going over my options in a transparent manner. He even arranged for me to be picked up in Worcester in order to pick up the car, and then was efficient and supportive in getting everything done in our time frame. Thanks Andrew!

Madlyn Rosenstein

Aug 30, 2016

I drove by the dealership on a daily basis. One day I noticed an adorable mini cooper sitting on the lot. I watched it for several weeks and looked it up on line. It seemed fairly priced and to be in good condition with low mileage. I finally made the trip up the driveway to see the mini in person. after looking at the outside and peeking in the window I headed towards the showroom. Dimitiy met me half way. I asked him to unlock it and he went and got the key. Because of recent surgery, I was unable to drive the car so Dimitriy drove me around the parking lot so I could get a feel for it. Needless to say I bought it. They gave me a very fair price for my trade in and handled every detail of the transaction with ease. Dimitriy helped us every step of the way, always helpful, giving moral support when needed. Overall a wonderful experience.

shtif

Aug 30, 2016

I highly recommend North Shore Mazda! I've got yet another great car!! Working with Dmitriy was a breeze! Dmitriy helped me to pick up a right car.!! Ia m very happy with my new ride!

Smithsamuel240

Aug 29, 2016

I walked into the dealership with a bit of skepticism after having already test driven about 10 vehicles in search of an affordable lease. This disappeared within minutes as Dmitriy sat down with me to go over everything I was looking for. As he reviewed my requirements, he left nothing out. He was extremely helpful in narrowing down my search and was able to give me some incredibly competitive rates on a new Mazda 3 that had everything I needed and wanted. Two weeks after signing the lease, I'm still in love with the car and beyond satisfied with the help Dmitriy provided.

Haby

Aug 28, 2016

I was in desperate need of a car ,I when to north shore Mazda and left the same day whit a new car.everyone was so nice to me especially my sales consultant Dimitry Rutman he toke the time to fiend me the perfect car ,my experience whit Dimitry Rutman made me confortable as a single mother I no nothing about baying a car ,but everything was great and perfect.i will always recommend north shore Mazda to everyone .thank you North Mazda ,thank you Dimitry Rutman.

Olga Keselman

Aug 27, 2016

I would like to share our unique experience with Mazda North dealership. We have 2013 Subaru Forester. Recently, Subaru sent us an offer to buy back our car without obligation to purchase from them. We decided to see cars of other brands, and then make the decision whether it makes sense to buy a new one.We dropped by the Mazda North dealership to check out the cars there. We were served by a sales consultant Duarte Bettencourt. We liked Mazda CX-3 model. The Mazda North dealership gave us the same offer for our car as Subaru as well as various options for leasing or purchasing. In the end we purchased Mazda CX-3 that same day. However, at home we realized that we have no serious reasons for buying a new car now.Next day we came back and could not believe that Mazda North manager actually agreed to annul the purchase and give us our old car back. I would like to mention that legally, the US does not have the cooling off period (which is very common in many countries). And it is up to individual dealership to decide how to treat the customer in a situation like this. So I was extremely surprised that the dealership has accommodated us at NO EXTRA COST!I would like to note that throughout the whole experience Duarte and dealership staff acted with utmost level of professionalism and care. Our thinking and decisions have changed a number of times, Durante took them on with understanding, courtesy, patience and desire to help us.He mentioned a number of times that the wishes of the customer are not words but the rule, and his words were genuine. Mazda North has demonstrated that customers do come first, even if its not necessarily beneficial to their business in the short term. I would like to commend Duarte Bettencourt for high level of excellence in his work. I highly recommend Mazda North to anyone who is considering buying a car. They are HONEST, GENUINE and TRUSTWORTHY!

Juiceguy1234

Aug 24, 2016

Great dealership to deal with on the North Shore, my experience was fairly quick and easy. Will continue to do business with North Shore Mazda in the future.

M Jankowski

Aug 24, 2016

The dealership accommodated our schedule and worked with us to help us find what we wanted. Dmitriy was a pleasure to deal with. Thank you!

Zachary Sheehan

Aug 22, 2016

Went to north shore mazda just to see the new mazda 6 and ended up taking a lease on one. Our salesman Dmitriy was straightforward and honest about what we would be able to get for a price and we left with a great. Would happily recommend north shore mazda and Dmitriy to other interested in a mazda.

Paul C.

Aug 18, 2016

This dealer ship had a nice clean show room , the sales team was a group of friendly people. They know what they are selling and can answer any question regarding there vehicles . Good selection of cars. My saleman Dmitriy Rutman was a strait shooter and good guy . I could trust him to point me in the right direction.

J P

Aug 15, 2016

I worked with both Duarte Bettencourt and Diomar Fuentes on finding my new car. Duarte is very knowledgable about the cars. He did a great job of answering my questions and taking the time to show me how all the features worked.I had to leave because I had my two kids with me and they were getting hungry. I came back another day, but it was Duarte's day off, so Diomar picked up right where Duarte left off. Diomar was very personable and helped me get a great deal on my car without being pushy. He went above and beyond in getting my new car ready to drive off the lot as soon as possible so I could get to work on time! I would definitely recommend this dealership.

CarolynP

Aug 10, 2016

We had a great experience at North Shore Mazda because of our sales rep Dmitriy Rutman! He was beyond helpful explaining our options, and being honest - which is hard to come by with a car salesman! He took his time working out our options, and we ended up leaving the dealership feeling very comfortable with our decision. We ended up trading out our current Mazda lease for a new one with North Shore Mazda, and we're so glad we did. They not only treat you right, but they also have so many freebies when it comes to Customer Service - free oil changes ever other, roadside assistance is included, etc. I would highly recommend Maza, and especially North Shore Mazda to anyone!

Newcar

Aug 10, 2016

We had a stress-free and smooth experience at North Shore Mazda. Informative and no-pressure test drive with D, and then Bill Iannelli was easy to work with while we discussed pricing of the CX3 standard, touring, and grand touring. After talking with a couple of other dealers, we felt that we had a good and fair deal at north shore and worked with Andrew Mwangi to complete our purchase. All went well in securing the car we wanted, installing roof rack, and plates, and driving away with our new car on the planned on day. We would definitely recommend north shore Mazda to friends and family!

Colette

Aug 6, 2016

But Dmitriy Rutman and North Shore Mazda made it much better. Dmitriy met me on the lot and chatted with me to find out what I wanted. He brought me a car, we took a test drive...and except for the color...he nailed it! I brought my 2016.5 Mazda CX5 home four days ago. I do considerable driving and have driven almost 500 miles, and love it! Dimitri has been a touch several times to be sure that everything is going smoothly. I couldn't be happier! Thank you.

Robert Emery

Aug 6, 2016

After having several car buying experiences over the years it was nice to have one that we were totally comfortable with from start to finish. Dmitriy was very knowledgeable , answered all our questions, spend several hours with us to insure we were comfortable with our purchase, and followed up with a phone call after our purchase to insure we were satisfied with our CX5 and answer any questions we may have had on the numerous features the CX5 has. We went in planning on buying a CX5 but Dmitriyspent time explaining the advantages of leasing one . We were not sure that was the route we wanted to go but after talking to him, and him taking the time to explain everything about the leasing process we decided to give leasing a try. We would not hesitate to purchase another vehicle from him. Thank You Dimitriy !!

Erin 7.15

Aug 3, 2016

Great experience at North Shore Mazda! Best pricing and service by far. I had been searching for a CX-5 for several months and visited at least four different Mazda dealerships but did not feel comfortable with the sales team until I met Andrew at North Shore Mazda. Andrew was extremely pleasant and informative and listened to my concerns regarding leasing vs. buying and helped direct me with my decision. I liked the fact that it was Andrew that I worked with through the entire process and was readily available when I phoned him a week after buying the car with questions about the control buttons. I would highly recommend North Shore Mazda if you are looking for the best pricing and a very pleasant car buying experience... stop in and ask for Andrew!

gtken23

Jul 31, 2016

customer oriented Dmitriy and Bill were very knowledgeable and dedicated to keeping us happy. I will definitely recommend Dmitriy both showed a willingness to make us satisified

Teresa

Jul 20, 2016

Dmitriy did a great job when I walked in to look at a car. He asked all the correct questions and kept me focused on what would work best for my situation. He made the experience of buying a car so easy. Thank you so much for taking the time needed to make sure you sold the correct car to me!I would highly recommend Dmitriy and the team at North Shore Mazda.

GregPrentice

Jul 19, 2016

Dimitri was a soft seller and quite knowledgeable. You have great products which are easy to buy. I will certainly recommend Dimitri to all my friends.

Jeannette Villanueva

Jul 15, 2016

Sales Consultant Duarte Bettencourt was very personable and helpful, very polite, great attention.also Larry Cole Finance manager Excellent person , very professional , he help me a lot with the finance process and great rates I'm very happy with Mazda Dealer in Salem MA I recommend to my friends.

ClayJ

Jun 29, 2016

We had a pre-approved loan and knew what our trade in value should be on our used Mazda. We went in with high expectations because we have owned many Mazdas over the last 30 years.Andrew Mwangi was the perfect sales representative. He listened so he understood what we wanted. He made the experience fun by letting me explore cars he knew we were not getting (too small for my husband...too expensive).He went out of his way to make the experience pleasant. His gentlemanly manners and nice smile helped also. He looked directly at us and talked directly with us.

Joe B.

Jun 29, 2016

I've been shopping around for a Mazda and got the best deal and service at North Shore Mazda. Our salesman, Dmitriy Rutman made the experience pleasant and personable. I plan on going back to North Shore Mazda and having Dmitriy help me with my next new car purchase.

kateb

Jun 29, 2016

If you want a no-pressure, easy, and simply buy process North Shore Mazda is what your looking for. Dmitriy Rutman couldn't have been more helpful and not only did he get me a great deal, he made me excited about buying me first car. Car shopping can be so stressful and it was nice to find Dmitriy who took care of me and made the experience fun. I bought my first new car here and I'll buy my second one with Dmitriy too!

lsimmy05

Jun 28, 2016

I recently leased a 2016.5 cx-5 grand touring from North Shore Mazda. First of all, I am in love with the car! I couldn't be happier! Secondly, Duarte Bettencourt, the sales consultant, was an absolute pleasure to work with. I was greeted by him with a warm, friendly smile and a firm handshake. He not only made myself feel welcomed and comfortable but also the other people that accompanied me. I knew what I wanted and Duarte helped me get down to business as I had previously done my research on the car. He was patient and kind and I did not feel the usual stress of a sales consultants pressure to do something I didn't want to do. If every car dealership had consultants like Duarte, purchasing a car would be a much easier and a pleasant task for everyone! He understood what I wanted and did his best to make me, the customer happy. He nailed that part! I was more than happy with the deal made and appreciate how much everyone put into making it happen. Upon coming back to pick up my vehicle Duarte sat with me and was once again so welcoming with a big smile. He was quick with all my paperwork and was very accommodating to make sure I had what I needed while I waited. Because of Duarte and the wonderful people at North Shore Mazda I will be sure to refer anyone to this dealership and will definitely be back in the future!

HCcx5

Jun 27, 2016

Had a very good experience here.Duarte Bettencourt greeted us and made us feel very relaxed and comfortable with the whole car buying process.Thx again.

mhadwen

Jun 27, 2016

I did my research on the internet for the car I wanted. The Mazda CX 5 was on the top of my list for it's value, gas milage, ability in the snow and towing capacity. I was able to look at North Shore's inventory on the internet and arrange for a test drive with a quick phone call. There was no high pressure sales on the test drive. The sales person Duarte Bettencourt was helpful in explaining the car's features and options. As I was leaving the Sales Manager, Bill Iannelli gave me a negotiating price range for the car that made me want to come back after test driving other brands.Duarte was very helpful in setting up appointments for the negotiation of the sale and the meeting with the financial manager. He made sure my time was not wasted waiting for the managers.On the day of delivery, Duarte picked me up from work to bring me to North Shore Mazda to pick up the car and do the final walk through.

feanie238

Jun 24, 2016

I highly recommend doing business with North Shore Mazda. Duarte Bettencourt was a pleasure to work with & super attentive! He was patient with me as I asked 100 questions & really made me feel like he was working to get me the best price for my new lease :) HIGHLY recommended!

Privera07

Jun 23, 2016

First time buying a car and the service I received was the best. The whole process went smoothly and it was all very understandable for me as a first time buyer. Super friendly and very helpful.

Marilyn

Jun 22, 2016

A traumatic moment when I realized my much-loved 1997 car was on its "way out". But more traumatic was the fact that for the first time in almost 20 years I would have to face an auto salesman! However, my blood pressure dropped when we met sales consultant, Duarte Bettencourt. With a pleasant up-beat personality, Duarte was very informative, helpful and patient. Because of my advancing age, I felt that a fairly new "pre-owned" vehicle was the answer. However with Duarte Bettencourt's help I ended up with a new car! It was a pleasant experience and we would certainly recommend contacting Duarte Bettencourt if you are interested in purchasing a vehicle.

carina212

Jun 22, 2016

I worked with Duarte Bettencourt to purchase a used 2007 Honda Fit. Duarte was friendly, open to answering my questions, and worked hard to make sure I was happy with my purchase from test drive to getting the keys. Just like most car consumers, I went to North Shore Mazda because their prices are reasonable, and stayed because they were willing to be fair and reasonable with me. After hunting for a bit at used dealerships, upon speaking with Duarte and other staff members, I a sensed a level of honesty that I did not at other locations. Id also like to thank Bill I. and Dan M. for working with me as well. Very happy with my purchase.

francismatias1

Jun 20, 2016

Dmitriy was a great sales consultant. As a first time buyer he mad it easy and fast it was a good first experience. I would go back to North Shore Mazda any day to buy another car.

Rachel Z

Jun 17, 2016

Dmitriy was extremely helpful to my family at the dealership. He was extremely knowledgeable on the Mazda CX5 that we were purchasing. He was so kind and willing to help us that he even stayed with us after the dealership closed to run through all the car's features. Definitely don't hesitate to go to North Shore Mazda and even ask for Dmitriy.

Doug S

Jun 14, 2016

2nd car lease from Dmitriy Rutman last week. Another Mazada CX9 to keep the whole growing family together. Dmitriy kept his eye on the ball and helped with very sound advice to keep me going down the correct path. Give him a chance to help you out too with your next Mazada lease!

ebrown23

Jun 14, 2016

I had the best experience at a this dealer in my life. Ive bought a few vehicles over the years and Andrew Mwangi the salesman at mazda was the most knowledgeable salesman i have ever dealt with. He knew so much about my vehicle even though it was not a mazda. I bought a 2012 chevy silverado 1500 and Andrew knew so much about the truck, he was very personable and great at his job. GO to northshore mazda and ask for Andrew, you will not regret it.

kevin62

Jun 7, 2016

Thank you Dmitriy Rutman, my experience was pleasant and with no pressure. Dmitriy was very , knowledgeable. Go in pay him a visit and go kick some tires.

donahuej.mike

Jun 4, 2016

Thank you Dmitriy Rutman, your knowledge of the vehicle and professionalism was refreshing!I was recently in the market for a new Mazda CX-5 and visited all Mazda dealers near Boston. The last dealer I visited and ultimately chose to purchase the vehicle from was North Shore Mazda.The entire experience from the moment we spoke on the phone until the time I write this review was very gratifying. I would highly advise anyone in the area looking to buy a new Mazda to reach out to Dmitriy Rutman as he is honest, friendly, knowledgeable and a good communicator.

Jeff

Jun 2, 2016

Dmitriy Rutman was one of the best sales consultants I have ever met. He was friendly and always smiling and you can tell he really cares about his customers. It was a fantastic experience working with Dmitriy! Larry Cole was also great to work with he made the paperwork part painless and very easy to understand.

Sarah

May 31, 2016

Dee helped me so much answering my questions. Which i had a lot of :)

SW

May 31, 2016

Very knowledgeable sales reps, hassle-free experience. We came directly from a large dealership on route 114 in Danvers and immediately felt more comfortable and well taken care of at north shore Mazda. It's difficult, nearly impossible, to find a car buying experience where you don't feel skeptical and concerned that you're being taken advantage of -- this was the first time we have ever felt like we were in the driver's seat, no pun intended, about our needs and what we wanted. Overall, a great experience.

KRVAKIL

May 30, 2016

I was so happy I went with this dealership. Everyone says I'm a great negotiator (others do) and I did my comparison shopping and although I took quite some time to decide the exact features I wanted, the actual price negotiation took only about 20 minutes (time is money). And Dmitriy in sales was awesome and gave me good advice when I was unsure of features; he didn't push a more expensive feature on me that was not a good value just to get extra money. I'm a very demanding difficult shopper and was treated with respect and also had a few good laughs and the whole process was super easy and fun! Not too friendly or annoying and over-selling me but efficient and lean with quality product to offer.I also had some serious problems at the RMV paperwork and with registration (identity fraud terrible!) and the executive Lauren gave me extra time and personal follow up to make sure that my registration was all set since there was a registration delay. She took the extra time and consideration: thank you Lauren! I was in no rush to sign, took my time to find the best dealer, and hope I will be happy with the service contract also since it includes free maintenance every other visit and loner etc; seems like the more high end quality service offered at luxury Japanese car dealerships. Six out of five stars. And I know I got a good price that was a very important thing to me; that I got the BEST VALUE for my dollar. This is the only Japanese car I've ever driven except for my first car a Nissan; I'm super loyal to Jeep and GMC and American cars still quite am but they just didn't get the price and value and customer service experience to make me drive one off the lot. And I'm much happier with Mazda: new and fun!I do want to leave this review open; I've had a review before I could not delete and I want to give this car to my mother and I know she is a lot more difficult and evil; I don't want them to be mean to her when she's acting like Satan and expecting a foot massage and free new loaner for 3 weeks. I don't like it when reviews lock you out of your own datum. And I've been driving my Mazda car for about a week and she's really beautiful. I am very careful to break her in nicely and take good care of her etc etc etc. I really feel in closing that I got such a great value and such a great price and am in a car that is the best. I'll never sacrifice the best for a cheaper price, never ever, and I got the best car at the best price ever!

Gregory Morgan

May 20, 2016

The salesman Dmitriy Rutman helped me buy a car for my wife, and it was the easiest experiences with a car I've ever had. Dmitriy was not only knowledgeable and helpful, but good-humored, friendly and fun to work with. I left the dealership with a new car at one of the best prices I've ever heard of, and had a great time. I can't recommend North Shore Mazda, or salesman Dmitriy Rutman enough.

John

May 16, 2016

I recently purchased a certified used vehicle from North Shore Mazda and I want to commend Maho for his excellent customer service.

MIke0507

May 11, 2016

Friendly and easygoing environment. No pressure just great prices. My salesperson Dmitriy is great to work with and will get you into the vehicle you want.

tkd54

May 3, 2016

I just recently leased a car from the Salem Mazda and worked with Andrew Mwangi. I went into this stressed because I had no idea which car I wanted, and the lease for my previous car (different make) was up very soon (sooner than I'd like to admit...whoops). I never once felt pressured to purchase, and always felt like we had very open communication. I always told him what I felt about each car he showed me, and he told me what he felt. Everything was always about making sure I was getting the car that fit all of my needs and my budget. The entire process, start to finish, was smooth and painless.

Azoresguy

May 2, 2016

I recently leased a new vehicle at North Shore Mazda. My lease was coming to and end and was unsure about starting a lease because the cx5 I had was great. Duarte Bettencourt showed me a great option that didn't change my monthly payment and was very kind to listen to my needs. This cx5 upgrade was perfect and had all the upgrades I wished my previous Mazda had. Duarte was very organized and took me step by step from beginning to end and I felt the whole process was very easy and efficient. I definitely recommend this dealership because everyone was very kind and willing to help. I recommend anyone coming here to talk to Duarte because his attention to detail and kindness is what really sealed the deal with me to continue my business here.

KayT

May 1, 2016

I have never experienced such exceptional service at an auto dealership before going to North Shore Mazda. I went to look at a few preowned certified Mazda CX-5s. I had the pleasure of working with Andrew Mwangi and his sales manager. Andrew was very friendly, courteous, and professional during personal interactions and numerous follow-up phone calls. He was very patient and worked diligently on my behalf. 5 Star + service!

Lori Berube

Apr 29, 2016

I went to this dealership to buy a new car, I own a mazda and wanted another one. My sales person was incredible, I went in with a Internet price that he found online and offered me a deal on the new mazda. I wanted an automatic base model no bells and whistles and I wanted to lease to own. So the sales person quoted me a price, which supposed included everything tax,title fees and because I was a loyal customers it also covered destination. The car I wanted they did not have in their inventory, but they were going to find it for me. However when I went to pickup my beautiful new car, the price had change by nearly 3,000.00 plus taxes title and other fees and destination. They even cashed my check which clearly stated in the memo the deal they offered me, when they excepted and cashed my check they excepted the deal and then tried to change it because they made a mistake. None the less I did not get the deal I was supposed to or my new car, they also still have my money and straight up refused to give me the no. to their legal department.

Tom Bean

Apr 27, 2016

We worked with Duarte Bettencourt at North Shore Mazda, Duarte was professional, courteous and spent a great deal of time with us explaining all the details of the car and the dealerships commitment to customer service. The reason for the 3 Star Rating? When we picked up the car we were told there was only one key and if we wanted a second key it would be $800.00. We decided not to pay the $800.00 and now only have one smart key. We feel a second smart key should have been included or at least we should have been made aware of it before our purchase.

Opus2016

Apr 26, 2016

I went to North Shore Mazda because the other Mazda dealership I normally use was too busy. They gave me a spot for the next day and was able to get my car in for an oil change no problem. About halfway through the oil change they tell me my brakes are bad and I need new brakes/rotors (front and back) for the bargain price of $950. This baffled me. I said I would reschedule and they urged me to get it done ASAP and would schedule it themselves. I'm no car mechanic, which is why I bring it to a place to do the honest work for me. Apparently North Shore Mazda was incapable of any human decency. So I got a second opinion. I took an entire day off work to get this done because it was urgently needed. I take it to another place (Creonte Tire) which scheduled me no problem to get it checked out with a quote for around $600, which I thought was actually the more reasonable price. They get my car in and put it up on the lift and the mechanic there said that I didn't really need brakes. I was shocked. What? Why not? Well the kind gentlemen showed me my car and how the brakes should look and that I had plenty of tread left. Explained to me some things and told me I had 4 good brakes and rotors (the front were more than halfway worn and the rotors a little rusted). I asked them to kindly do the front brakes/rotors which was around $300. I was seething at the thought of North Shore Mazda actually trying to charge me $950 for brakes that didn't even need to get replace!Imagine my shock which I was shown how my brakes were still perfectly fine, when less than a week ago North Shore Mazda URGED me to get them replaced. I can't describe how angry I was. I know its a business and I know that's how car dealerships make money, but to lie and try to make me pay that much money for a job that doesn't need to be done and that can be done for $300-$400 is despicable. Absolutely despicable. I'm not a raving lunatic and I am not a fool. Please take this review seriously. IF you take your car to a dealership (any dealership, Honda, Subaru, etc), ALWAYS get a second opinion. I just saved myself $600 because I knew that price wasn't right. I wish I could give them negative stars for the work time I had to take off for the oil change and the brake job that didn't need to get done that I now have to make up, for lying and trying to rob me. I hope you take this review seriously and take your car ANYWHERE but here. Always be wary when taking to a dealership. Always ask questions and get a second opinion.

SCF82368

Apr 26, 2016

My car basically died at the dealership, so was in a desperate situation, and was very happy with the outcome ... Never felt pressured, and got the car I wanted ...

Patrick Runne

Apr 25, 2016

Was offered a nice deal from Mazda on my lease. Loved my Mazda 3 but needed an all wheel car. Duarte really let me take my time in deciding between two of the CX- series I was looking at. Never pressured me and made it a great experience. After I choose the CX- 3 he took care in going over every detail about the car. Got me the fair price I wanted and made me very happy. Being a Realtor I know all about sales and creating a good sense of trust being buyer and seller. Please tell Duarte "thank you " from a customer who will be pointing future Mazda owners his way.

Nina

Apr 20, 2016

From the time I entered the dealership Dmitriy was courteous and went above and beyond to help me thru the car buying process which I usually dread. He listened to what I was looking for and made suggestions but never pushed. After taking delivery of the car, Dmitriy has contacted me to make sure that everything is going well with my new CX-5

pet name

Apr 19, 2016

Purchased a car from North Shore Mazda, my salesman Dmitriy Rutman was very helpful and great to work with to make this dream car mine!

lsola

Apr 18, 2016

After owning my last vehicle for 10 years, I was dreading going through the process of buying a new one mostly due to sales people that are more concerned about their commission than their customer's satisfaction. I had none of this dread as soon as walked into North Shore Mazda. Duarte Bettencourt is a well informed, courteous, friendly and professional sales consultant. He worked closely with me and the sales manager in order to ensure I bought the vehicle I truly wanted. At no time was he pushy or felt bothered by any of my questions. Larry was also very helpful in finding me the appropriate financing deal that would allow me to stay on budget. If you are considering buying a Mazda you can't go wrong with at North Shore Mazda.

Scott W

Apr 18, 2016

Duarte Bettencourt was very friendly and pleasant to work with. I am the kind of guy who asks a lot of questions. If he wasn't sure of answer he would always ask someone who did and get back to me. He made an effort to find the right car to fit what I was looking for. The sale was completed in a reasonable amount of time I am very happy with my new Mazda 6.

E.Resto

Apr 12, 2016

Duarte Bettencourt has exemplary customer services skills. He was genuine and respectful. He worked closely with the business manager to help me purchase the vehicle I wanted. My overall experience at North Shore Mazda in Salem was a positive one.

Marco

Apr 7, 2016

I recommend sales consultant Duarte Bettencourt if you are interested in looking to purchase a vehicle at North Shore Mazda. He is very helpful in answering all questions and puts the customer first above anything else.

spencer16

Apr 6, 2016

I can't say enough about the courteous, informative and friendly service that I "Once Again" received form North Shore Mazda!!Dmitriy Rutman was MORE than helpful and knew that I was not an" amateur " when it came to either purchasing or leasing a Mazda! After all, I just picked up my seventh Mazda today!!The purchasing experience was not only detailed and thorough, Dmitriy took the time to actually sit in the vehicle with me to go through the new "features". and show me "hands on" how they worked! AMAZING!

DontbuyfromDan

Apr 5, 2016

On March 31st, 2016 I arrived at North Shore Mazda of Salem to reclaim my previously owned Honda CRV. Having purchased a Honda Element from Mazda earlier that week, it was determined after an off site diagnostic test at Honda Prime on March 30th that the car was defective. The transmission was determined to be faulty, among other issues.The Element had an on site diagnostic at Mazda upon my arrival as scheduled at 10:00 AM on March 31st. I then waited one and a half hours without any contact or updates from the customer service team, so I walked to the other side of the lot to the service building and inquired as to who would provide me with an update. I was instructed to speak with Dan { Mr. Daniel McBride} and given the keys to the Element. I returned to the showroom, told an employee that I would need to speak to Mr. McBride, watched as he was made aware of my presence, and I waited.What transpired next was beyond belief. The hostile experience Mr. McBride created was unparalleled. After waiting in the showroom within sight of him in his office and observing him walk by me multiple times with no acknowledgment to my presence, I went to his office door and introduced myself. I requested we begin to finalize the details of regaining my previously owned CRV and returning the newly purchased defective Element. Mr. McBride's demeanor, already abrupt, became increasingly agitated when I requested I be reimbursed for the money it cost me to purchase the original diagnostic. His reply was an exasperated retort "I really don't want to but I will!" And ordered me to "go sit over there", meaning the showroom seat. His abrasive manner was consistent throughout the entire interaction and I commented that I felt his approach was unprofessional, but did as I was told and walked to the show room lobby. Mr. McBride immediately crossed the threshold from poor professionalism into complete rage and intimidation. He followed me to the lobby, raised his voice and reproached me for my comment and gave me a hostile lecture laced with notes of "how dare I'. He subsequently approached me two more times for the same dressing down. I was not comfortable with his unprofessional behavior and requested he please back away from my personal space, as he was growing increasingly aggressive and enraged. On his third round of a verbal beating I requested many times that he "Please Stop" and leave me be, noting to him that it was apparent he had the inability to control his anger, which he acknowledged and attempted to justify. I truly felt threatened and expressed this to him. He still could not stop. No customer should EVER be subjected to the atrocious behavior I had to endure by Mr. McBride. His use of intimidation and antagonism are apparently his means to bully the customer into submission, and in no way meant to diffuse an issue or improve customer relations. I was humiliated in front of other customers, one even commenting "Good luck" as he passed me. With no vehicle in which to leave, I was physically stuck at this location having to cope with a grown man relentlessly badgering me and no other senior employee trying to reel him in or intercede on my behalf. This is unacceptable and there is no excuse. He finally calmed himself and controlled his angry outbursts, but because of his punishing resentment toward me he also delayed the use of a loaner car as advised by my insurance company, which resulted in a missed day's pay as well. I was shaken and tearful from this humiliating experience while on my drive home.

Siss254

Mar 25, 2016

This is my second time purchasing a new car from North Shore Mazda. Both times, Sales Consultant, Duarte Bettencourt was very professional and sincere. When I purchased my new car 3/24/2016 , Duarte Bettencourt and Dan McBride made it possible for me to drive away in my car within a few hours. All the necessary paper work done and even made sure that I was able to return my rental to the car rental office. The customer service was excellent and I will recommend to all my family and friends to ask for Duarte Bettencourt when they are shopping for a new or used car.North Shore Mazda is a friendly no hassle selling kind of dealership.Thank you for all your help.Carolyn Lewis

Esnow

Mar 23, 2016

I got a great deal on a great used car and Maho was helpful and honest. Very pleased with my purchase and they have won a loyal customer.

zreynolds00

Mar 22, 2016

I had great experience at north shore Mazda! Andrew and Diomar were both professional, helpful and answered all my questions. It can be intimidating to buy a new car, but it was great to work with these guys.

Dibarr34

Mar 18, 2016

I would recommend North Shore Mazda to my family and friends. Maho and Dan are great. This is the first time I have leased a car. Dan McBride answered all my questions, no matter how crazy they were. He was very patient with me. Maho Dzebic handled all the registry and insurance paperwork, which was not easy because there were a lot of issues he encountered with the insurance agency. He was very professional. Thank you Dan and Maho!!

I love my Mazda CX6

Mar 16, 2016

I came by to get my third Mazda from North Shore and I was not disappointed. Dmitry helped me find the car I was looking for. Dmitry is knowledgeable and friendly. Customer service was outstanding and I felt welcome. Thank you Dmitry for what you do! You made my day!

mazda1234

Mar 10, 2016

Duarte is knowledgeable and friendly. If we decide to buy a Mazda we will definitely buy from Duarte. We were surprised that the salespeople don't work on commission, and that positively influences our decision to use this dealership.

FToverthebridge

Mar 7, 2016

I visited a few different dealers in the area. Most were quick to get me to sign and drive before I was sure I liked the terms. Duarte Bettencourt didn't push. We discussed the car and I said I would get back with him in a few days. I went back and we discussed the car further and his easy going personality helped close the deal.

Lisanity001

Mar 7, 2016

Duarte is very helpful with providing you the basic information you need for choosing a car. coincidently, he said he has a Mazda 6 as well, so in which case he can provide more information and thoughts as a user than a salesman. He ran back and forth to bargain for us with the manager to give us better deal. When we came for picking up the car, he made sure we had everything before we left. I recommend him for other people if you are visiting this North Shore Mazda.

frosty27

Mar 4, 2016

Duarte Bettencourt was my sales person. He was very helpful and knowledgeable with the process of looking at a car. I was looking at the Mazda CX-3. Unfortunately the car was to small for me.

fhassan06

Feb 29, 2016

I was searching for CX-9 since November of 2015 and I was working many different sales reps and Andrew Mwangi from North Shore Mazda was far the best experience I had. He was so accommodating from the second I walked into the door the moment I received my keys in my hands. He did everything he said he would do in a timely fashion. I wish I found this type of service earlier in search but I know where to go next time! I was beyond Happy with the service Andrew provided.I am so happy with my 2014 CX-9 Great Service--Awesome people to work with. If you are looking for a Mazda this the place to go.

pwabo55

Feb 29, 2016

I had an outstanding experience with Andrew. He is a great listener, was proactive and genuinely polite to me. I like to think that he has considerable good knowledge of the Mazda cars and most importantly he has an impeccable sense of feedback. On a scale of 1 to 10, he is a 8Thanks,Phares Wabo

paulam

Feb 28, 2016

My recent experience at North Shore Mazda was a great one, and I am very pleased about my decision to lease my new car from them. Andrew Mwangi was very personable and professional throughout the process, and helped me find the perfect car for me at the right price. I decided on a Mazda 6, and am very happy with both the car and my experience at North Shore Mazda!

Briang81

Feb 27, 2016

I was greeted by Dmitriy Rutman upon entering and from when I walked into the door to when we left, Dmitriy was nothing less than fantastic. He took his time, was patient with us and was thorough. In the end we walked away with 2016 Mazda 6 and we were happy with our lease.

carbuyer16

Feb 24, 2016

Duarte was very helpful in finding the right car for my price range. He explained up front that there was no commission from selling, which put me at ease.

cmrusso

Feb 24, 2016

I recently purchased a Mazda 3 from this dealership. Dmitriy was professional and straightforward throughout the process and also has a great sense of humor. Very pleased with my experience at this dealership.

Kathie E.

Feb 21, 2016

I have procrastinated in purchasing another car because of the whole car buying process. My older car was literally falling apart and not safe to drive anymore. It was now time to put my procrastination behind me to purchase another car. Upon entering North shore Mazda, I was greeted by Duarte Bettencourt. He was friendly, courteous, and professional (not to mention a great sense of humor!). He took the time to show me some used Mazda 3s and Mazda 6s. I originally was looking for a Mazda 3 until he showed me this beautiful 2016 Mazda 6 with very low miles and a stunning color (titanium flash mica....a bronze gray). I took it for a test drive and Duarte educated me about all of the specs of the car. I decided this car is for me! Duarte made the whole car buying process painless. And because my older car was unsafe to drive, Duarte made it possible for me to bring home my new Mazda that same day! I love my Mazda 6 and highly recommend anyone to see Duarte for their next new or used car. Zoom, zoom!

Mymazda3

Feb 21, 2016

Happy with the service at North Shore Mazda and very happy with our new car! Dmitriy was very helpful and we will definitely come back in the future.

Charlee78

Feb 20, 2016

I couldn't speak any more highly of Duarte Bettencourt! He does not give you any high pressure sales pitch and allows you to negotiate in a fair, stress free, manner. I went to another dealership first before going to NorthShore Mazda. They didn't even want to negotiate and in the long run I was pleased because I got a much lower price at NorthShore, for the identical car. Even after the car was purchased, I picked it up days later and Duarte took quite a bit of his time in showing me the car settings, hooking up my bluetooth, setting my radio stations and even telling me the best way to remove dust from the exterior of the car. I feel he goes above and beyond the typical car salesman. Larry, the finance guy, also made my sale a pleasant one, by finding me a lower percentage on the interest rate for the loan.

pattih

Feb 19, 2016

We had a fantastic experience at Mazda with Duarte Bettencourt as our sales person. He was knowledgeable and pleasant. He was calm and not pushy. Other than the value of the car - I believe Duarte is a big part of why we decided to go through with the purchase. You need more like him.

Monty123

Feb 18, 2016

I visited North Shore Mazda on a Wednesday at 10 in the morning. At 12:30 I drove home in my certified pre-owned Mazda3. Duarte Bettencourt greeted me right as I walked in and helped me through the entire buying process. He was great and explained everything to me. He was patient during the test drive (I purchased a stick shift and had not driven one in a very long time) and showed me all the features of my new car. He made buying a car easy. I would recommend him and North Shore Mazda to everyone looking to buy a new Mazda and I could not be happier with my new Mazda3.

ts

Feb 13, 2016

Salesman Duarte was courteous, helpful, and knowledgeable. Have leased other vehclees at this dealership and would return again in the future using Duarte as my salesman

Brams42

Feb 12, 2016

My dealer Duarte-best dealer I ever meet,very helpful,deeply educated.He spent much time to give meanswers on any my questions.I finally received my vehicle in perfect pick up condition even early mydelivered time.I am highly recommend this great dealer for any who want buy Mazda.Now at last but not at least.North Shore Mazda-it outstanding place,that makes any purchasing yourvehicle Mazda so nice,so easy and I am very pleased with my purchasing experience . Keep Going North Shore Mazda.!!!Best my wishes. B.B.

ZoomMazda3

Feb 7, 2016

I have been looking for a used Mazda 3 hatchback manual transmission for over 3 months and when North Shore Mazda had one listed, with low mileage, I made plan the next day to take it for a test drive. Since that car had just come in, they did not have time to detail it, but I was more interested in how it drove. I had never driven a manual trans. before so i brought a friend for the long distance drive, but our sales person Diomar Fuentes was patient with me while I gave it a try in a parking lot too. The car drive well so i decide to purchase it that day. Negotiation were really easy and low pressure and we settled on a fair price rather quickly. After the sale was completed, Diomar registered it and helped get an inspection stick since the sticker would have expired the following month. A week after purchase I went to North SHore Mazda for the pickup and noticed one tire was bad. Manager Dan McBride replaced the tire for me and the car was ready for pickup during the week. Unfortunately I was not able to pickup the car until the weekend but it was ready to go when I returned the next saturday, they even got all the bumper stickers off. Diomar was great to work with and extremely helpful with all my questions. I would recommend North Shore Mazda be included in your shopping plans for a new or used vehicle. It will definitely be on my list when looking for my next car.

tamat123

Feb 4, 2016

I bought car a used car 2 years ago. The people so great then. My 2011 mazda 3 has been wonderful. I love the Mazda cars. They really do zoom zoom. I had a bad accident with my first Mazda 2 car.( in which I didn't purchase there). Since I had a good experience with buying my 2011 Mazda 3 at this dealership. I thought I should go back to see if they could help me with my loss of my Mazda 2.Dmitriy Rutman remembered me from before. He made sure that I was well taken care since I was a repeat buyer. I love my used 2012 Mazda 3. I will keep purchasing at this for years to come.

wthomsjr

Feb 1, 2016

Duarte was helpful, polite and took time to explain the features of our new car. Dan McBride spent time with us and ultimately made the deal agreeable.

ElisaCS

Jan 31, 2016

I just got a certified used Mazda at North Shore Mazda. They have a good selection of new and used vehicles. I worked with Andrew M who was friendly, knowledgable, service oriented and not too pushy. This made my car buying experience very comfortable and I am very happy with the car I bought.

FamilyofFive

Jan 28, 2016

We went to this dealership with a very specific car in mind and little time to discuss the sale. The team worked very efficiently and respectfully to make it happen.

PGMAZDA

Jan 25, 2016

Duarte Bettencourt was very helpful and professional in negotiating the purchase of 2 vehicles, a 2016 CX-3 AWD for my wife, and my 2016 Mazda 3, which we had decided to shop together. Unlike another local dealer (which is a dealer I have long gone to for service) they were ready and willing to make a deal on purchase of both cars. I was happy with were we landed on both vehicles, and my only frustration stemmed from actually getting my vehicle. My wifes car was available within a few days as promised, while mine took over two weeks, and involved my modifying my choice from Manual to Automatic Transmission. It also took the engagement of the general manager, Darren Bonnano to make things happen, but in the end they did. And to be fair this s more of an issue with Mazda manufacturing than the dealer, as in checking with other dealers, they also had no like available cars at the time. Mazda should make and have ready enough vehicle to meet customers specific wants, or at least meet reasonable time frames, especially when 3-4 options are agreed to.

alain.amazan

Jan 24, 2016

Dee was such a pleasure to work with. I walked in and was instantly greeted by him. Throughout my time there, I barely had any questions for him because he either answered it already or solved the problem for me. It was my first time at this dealership, and I've been to other dealerships in the past, and I have to say by far this has been my most enjoyable experience because of 1) his personality 2) his knowledgeability 3) his ability to think like a customer. Clearly this a man that thinks about what customers want when they come into a dealership, and he delivered that and more. My fiancee and I are very happy!

Chris123

Jan 22, 2016

I put money down on a used Mazda 3 on a Thursday and was told they would get back to me the following day. Nobody contacted me for over a week and whenever I called Duarte would tell me that he would call me when it was ready so I didn't keep calling. I never got to the call so I went in. I spoke to the financing manager the following Wednesday night and he told me thay he would call me in the morning regarding my status. I never got that call either. The next day I called and spoke to a manager who told me he would call me that day to inform me what was going on because the car had been sitting there for a week. Of course I never got that call either so I went in that night and had to get my money back because my time was no concern to them and my money and my car were just sitting there. When I first went to put the money down it was a good experience but once they had my money they put no effort into getting my car ready and did not even try to contact me. Worst dealership experience ever.

dann

Jan 22, 2016

The last time I bought a new car was in 1997. The experience was difficult, stressfuland adversarial. I was expecting the same thing this time.I couldn't have been more wrong.I purchased a new 2016 Mazda3 -- Touring Trim package, plus "popular options"package and all-weather floor mats. I love the car so far, but I've only had it homefor a couple of days.Andrew M was my salesman. Andrew was knowledgeable and helpful throughoutthe process, even after the car was paid for. In fact, along with another salesman ('D'),Andrew spent almost two hours with me after the money changed hands teachingme the ins and outs of the dashboard control. I don't think I've ever known as muchabout the details of making a car do what I want.The price quoted was more than fair -- enough so that I didn't try to negotiate further.According to TrueCar, I got a good value, so I'm comfortable with that as well.

hchloros

Jan 19, 2016

We just picked up our car today and I have to say I was so happy with the service that was provided to us! They were all very welcoming and helpful especially Andrew M. who helped us through the whole purchase he was very nice and helped us with everything. Definitely will recommend this place to anyone who is looking for a car!!

CarrieB3412

Jan 12, 2016

I recently worked with Dmitriy Rutman at North Shore Mazda and had a wonderful experience! He was very helpful, easy to get in touch with, and enjoyable to work with. I was interested in a pre-owned car at the dealership and the experience was fantastic- quick answers, awesome sales associate, and a wonderful experience! Highly recommend!

Gumman

Jan 3, 2016

North Shore Mazda had the car we wanted and gave us the best deal we could find after visiting every dealer in New Hampshire and several in Maine & Massachusetts. The experience was hassle free and Duarte Bettencourt was a pleasure to work with. The new vehicle was delivered as promised and we are loving our Mazda 6 so far.

lovemazda2016

Jan 3, 2016

My husband and I went to North Shore Mazda to look for our first car. Of course making a big purchase like that can be very difficult, but we were lucky enough to have Duarte Bettencourt. He was awesome! We were there for almost three hours and not once did he make us feel uncomfortable. He really listened to what we wanted and what we didn't want. We truly appreciate the time he spent with us and on the car we were looking for. Thank you!!!

wb 55

Dec 31, 2015

i picked out car one day and drove it home the next Dmitriy was helpful . financing was better than my credit union . cx-5 reviews very good bw

edawes

Dec 28, 2015

I initially came to the dealership looking to do some research and Diomar was more than willing to simply listen and answer any questions I had. His attitude, and the attitude of everyone in North Shore Mazda was laid back and took the pressure off car buying. When I came back in he let me take the car on my own for an extended test drive. Once it came time to make the purchase he was very up front about all prices and fees. Negotiations went smoothly and the paperwork was effortless. I would recommend North Shore Mazda and Diomar to anyone!

gregandfam

Dec 20, 2015

I was impressed with Diomar's desire to listen to my needs. At no time did I feel pressured or under any requirement to complete the deal. Knowledgable and eager to earn customer's trust.

Peter24

Dec 12, 2015

Salesman was thorough, quick and accommodating. We agreed upon a price and completed the paperwork within an hour. Would recommend dealership. Easy to do business with.

Robink

Dec 11, 2015

Buying a car can be stressful. Dmitriy made this a very pleasant experience. He spent a lot of time with us. We came in wanting to buy a CX-9. But Dmitriy wanted to be sure that this was the best car for our needs and he had us test drive a CX-5 to be sure. We appreciate all of the time that he spent with us and the low key approach. We recommend him highly.

crazycar

Dec 10, 2015

Dmitriy took his time in helping me choose the correct car for my needs. He was not in any way a pressure salesman. He wanted to know what my needs are and what i would like in a car. He spent a long time with me before the purchase and after the purchase. I wish all salesman would take his lead.

mazda123

Dec 10, 2015

Car buying experience was great, got a great deal and the dealership was an easy experience. Duarte, who took me on a test drive, was wonderful and extremely knowledgeable. However, I live in NYC and was told in advance that the car could be registered for me in NY but the actual registration was a DISASTER and took several attempts over 3 days. Overall everything worked out, would definitely recommend to people looking to register their cars in MA only.

Lizmarryx3

Dec 9, 2015

I went to North Shore Mazda to purchase my first car, and it was a great experience. The salesman that was working with me was Dmitriy. He was very helpful. I Love my car!

Jack P.

Dec 8, 2015

For the last ten years we have owned a 2005 Mazda3 hatchback, which we have loved. It has started to show its age, so we went to North Shore Mazda fully prepared to purchase a 2015 Mazda3. Our salesperson was Matt. He was very pleasant and helpful. We took a test drive in the new Mazda3 and discovered, to our great surprise, that it was a very different car from the one we currently owned. In redesigning it, Mazda improved the exterior look (it is gorgeous) at the expense of interior room, both in the cabin and in the cargo area. We reluctantly decided that this was no longer the car for us. Matt and the sales manager, Dennis, worked very hard to come up with solutions to our issues and to find another car that might better fit our needs. We considered the new CX-3, which we liked a lot. Even though it is considerably smaller than the Mazda3, the space was more usable for us. Dennis gave us written quotes on the Mazda3 and the CX-3 which were lower than the TruCar prices we got through Consumer Reports and found really good interest rates through a credit union we already had a relationship with. In the end we decided to test a different brand, which we ended up buying, primarily due to differences in the design of the car. Even though we did not purchase the car here, we felt that we were treated with respect and the prices we were offered were really good. I can't praise Dennis and Matt more highly and would definitely recommend that anyone looking to purchase a Mazda start their search here.

echristy

Dec 8, 2015

I was shopping for a new car as my Range Rover was coming off lease. I used the equity in it and traded my own BMW Z4, a got a new CX3 GT and a check! My experience was excellent, and I took home my new car the same day. My sales associate, Duarte Bettencourt, drove home with me and took my trade right from my driveway. Happy customer, good experience. Looking forward to driving something new. The finance manager, Dennis Card, provided me with many options from financing, to purchasing outright and leasing. The staff was patient with my requests for various purchase scenarios. In the end, I ended up with a great new model Mazda that is unique, sporty, snazzy and suits my needs for AWD. Highly recommend.

Vreaker

Nov 30, 2015

As a first time car buyer I was a bit overwhelmed with everything but Dmitriy was very understanding and helped whenever he can. Definitely would recommend to find him if you ever look for a Mazda in Salem.

roryG

Nov 19, 2015

Dmitriy and Diomar helped us pick out a new cx-5... very simple no bologna style. I recommend this dealership to anyone looking for a similar experience.

Ritadangelo999

Nov 18, 2015

I'm very pleased with everyone at the dealership, they were very attentive and helpful with with I was looking to buy and lease. Dimitriy was very helpful and make our experience very stress free.

jackmelch

Nov 14, 2015

Duarte Bettencourt set me up with all the information I needed - he was very knowledgable about the vehicle and provided maintenance history, warrantee information, CarFax, and Kelly Blue Book info. In addition, Duarte and manager Dennis were a pleasure to work with.

jt2015

Nov 12, 2015

We discussed a few different vehicles and Dmitriy was knowledgeable and helped ensure we looked at the right models for our needs. He thought of issues that we forgot to mention, like whether our stroller would fit. Overall we were happy with our car buying experience.

Jonathan Johnson

Nov 11, 2015

What a pleasant experience! Duarte was extremely professional, efficient and really listened to all the needs I had as a customer. He made everything so easy. Past experiences with other dealerships couldn't compare to how Duarte makes you feel. Not once did I feel pressured. I would gladly do business with him, Paul and the rest of the North Shore Mazda family. Thanks again Duarte! You're great at what you do!

bigmikecarman

Nov 9, 2015

The team at North Shore Mazda really put their customer's first, from my own personal experience. They listen to what you're looking for, keep you informed of the options, are not pushy, and were generally a pleasure to work with overall.

AdiosOldsmobile

Nov 8, 2015

I showed up without an appointment one day to test drive a Mazda 6 and Andrew was the first person I interacted with. He was very easy to talk to and gave me a tour of the vehicle before we went for a drive. He was comfortable with me taking a second lap of their "test track." I popped into the dealership a few more times to ask follow up questions and Andrew continued to be helpful. Jovan was courteous over the phone when providing quotes and answering other questions. I finished my experience with Duarte, who was also polite and easy to work with. I purchased the vehicle for a price that compared favorably with other area dealers. The whole process took a little longer than I would've liked (2 1/2 months), but I believe there are two factors why. First, I had never bought a new car before, so I was learning as I navigated the process cautiously. Second, the packages I wanted were not available on any cars in their inventory and my car needed to be located out of state. In the end, I felt very satisfied with my overall experience. The people I interacted with, whether it be a quick greeting or on repeat emails/phone calls/visits, were all very friendly and helpful. I never felt like I was being suckered or pressured, even in the F&I office. I always felt like my thoughts were being heard and questions carefully considered. I would certainly recommend shopping here for a new Mazda!

tshuff

Nov 1, 2015

Had a great experience at this dealership working with Dmitriy. Having done the new car song and dance before I was on the defensive as I expected to deal with a pushy sales person. Dmitriy ended up being anything but that as he took a more hands off "here to help" approach to the buying process. We ended up purchasing a beautiful new CX-5 which was originally not on our list, but one that we quickly fell in love with after a suggestion from Dmitriy. There were a few minor hiccups during the financing process for us, however Dmitriy continued to work to make the process as smooth as possible.

Ivybradley

Oct 21, 2015

We purchased a new 2016 Mazda 3 from North Shore Mazda after using Edmunds to secure an Internet price. Our salesman Diomar was incredibly friendly and made us feel very comfortable. We had a bit of a long wait due to insurance / rmv back and forth and the manager Dan gave us the Zevron Shield interior/exterior treatment for free. Super nice group, we left very satisfied and we will return for our next car!

SCN Danvers

Oct 20, 2015

Great experience with this dealership. Dmitriy was very helpful and took care to make sure I got exactly what I wanted. This is my second car bought here and I highly recommend them!

Debbie K

Oct 19, 2015

The service was great at North Ashore Mazda. Dmitriy is a great salesman. He listened to what I wanted and he did not try to get me to add features I did not want. There was no hard sell. He also took his time to explain the car's features when I went to pick it up. Overall a great experience.

Harwich

Oct 15, 2015

I don't buy cars very often and was intimidated by all the new technology. The dealer helped with these issues and I was able to get a car that suits my needs.

S. Julien

Oct 13, 2015

I have had several bad experiences in the past with car salesmen, but I gave NS Mazda a try. I went in on a rainy Sunday and within two hours I had chosen the car I wanted, test drove it and signed papers. I worked with Diomar Fuentes (D.) and he was great! No pressure sales, explained everything and made sure I was happy before I left that day. The car needed a few things repaired before I could take it home, he stayed in contact the whole time to let me know what was going on with it and let me know when it was ready. He gave me all the slips for the work done and made sure I had no unanswered questions. Both D. and Fred in financials were amazing through everything and they made the whole experience as easy and pleasant as possible.

SJulien

Oct 13, 2015

I have had several bad experiences in the past with car salesmen, but I gave NS Mazda a try. I went in on a rainy Sunday and within two hours I had chosen the car I wanted, test drove it and signed papers. I worked with Diomar Fuentes (D.) and he was great! No pressure sales, explained everything and made sure I was happy before I left that day. The car needed a few things repaired before I could take it home, he stayed in contact the whole time to let me know what was going on with it and let me know when it was ready. He gave me all the slips for the work done and made sure I had no unanswered questions. Both D. and Fred in financials were amazing through everything and they made the whole experience as easy and pleasant as possible.

dcoleman55

Oct 11, 2015

Me and my wife's bought a used mazda just a year ago from a different dealership, and the transmission almost completely broke. We had to get a new car quickly as we were both very busy, and trade in the other one for a credit towards a newer, but used car.We met Andrew Mwangi and he was nothing but helpful during the whole process. He negotiated a fair price and got us in a great vehicle, with a low monthly payment, that both me and my wife were very happy with.We will definitely do business here again if need be, and are very thankful for such an encouraging, and understanding sales associate.Thanks so much!

LesleyJ

Oct 10, 2015

Very Sweet! Couldn't have asked for a better dealer. Took his time to explain and make sure I understand what I was buying. Thank you North Shore Mazda!

kelwell

Oct 9, 2015

Duarte Bettencourt was the best car salesman I have dealt with. So helpful and curious. Went out of his way to make sure I was well informed and comfortable with the whole used car buying process

Andy J.

Oct 3, 2015

Andrew Mwangi is the man. I hope that the dealership reads this and hooks him up with a huge raise and/or bonus.When I showed up to the dealership, I knew only that I wanted to lease a car. Andrew guided me through all of the steps and led me to decide upon a 3-year lease of a Mazda-3 SD. Andrew was kind, supportive, and informative -- nothing like the nasty stereotype for employees of car dealerships. I could not have asked for a better sales consultant.

New Mazda

Oct 1, 2015

Not having purchased a new car in 15 years, Donovan made the process extremely easy. He answered any question without hesitation and added valuable information.

gb

Sep 29, 2015

Why can't all car sales men and women be like Dmitriy? After shopping around at several dealerships, Dmitriy was by far the best one I talked to, and to be honest, that was a big factor in my decision. I didn't feel like he was pressuring me, and he seemed trustworthy. Also, with my due date just about a month away, Dmitriy gladly guided me and my husband with installing the car seat base for our baby when we picked up my car...clearly going above and beyond his sales duties!Last but definitely not least, North Shore Mazda gave me the best deal for my new car, so in the end, it really was a no brainer.Thanks Dmitriy and North Shore Mazda for a great car buying experience!

marnold

Sep 29, 2015

Dmitriy was very personable and helped us find the right car with everything we wanted. He made the whole process smooth and easy, and the whole team was great to work with, always available and helpful with all our questions.

MMazda6

Sep 29, 2015

I had been to other dealerships before arriving North Shore Mazda - and I should have started here first. I called the dealership to inquire if a specific Mazda 6 on their website was still available - Dmitriy called me back within 5 minutes to let me know it was still around and asked about a test drive. I went in the next day, test drove and loved it! The process from there was easy, and Dmitriy guided me the whole time, with a sense of humor that you rarely find when dealing with the car buying process. I'd highly recommend a visit to North Shore Mazda -ask for Dmitriy!

NewToMazda

Sep 29, 2015

I had a very good experience here, particularly with sales person Donovan Dodge. He took his time in showing me all the vehicles that might meet my criteria. The test drives were fun. When I said I wanted to think over my choices and call them in a couple of days about numbers, Donovan and the manager affirmed that. No trying to keep me in the building, no pressure--unlike my last three car purchases at other dealers. The North Shore Mazda team is responsive and very easy to work with.

s3nia

Sep 29, 2015

I was nervous going in for my first lease ever but my feelings quickly changed immediately after meeting Dmitriy Rutman. The customer service here is exceptional and I highly recommend this dealership to anyone especially those buying or leasing for the first time. Best experience for me thus far!

lyudmila

Sep 28, 2015

I like my new Mazda CX5. I was very satisfied with Mazda"s customer service. My very special appreciated to Dmitriy Rutman who was patient and polite to help me explore my very own vehicle. I very recommend Dmitriy as a salesperson.

mattdorman

Sep 28, 2015

I highly recommend working with Dmitriy to buy your next Mazda. He was extremely responsive, and because I was short on time he immediately gave me his cell phone number so we could talk details by text. I truly felt like my time was valued, and appreciate his professionalism.

linda52560

Sep 24, 2015

This is my 2nd time buying a Mazda 3 from this dealer. Both times I had a very good experience from the salesman Andrew Mwangi was very knowledgeable about the car I was looking at and didn't pressure me into something I didn't want. Also the loan Dept. was also very pleasant informed me about extended warranty I declined and no pressure. That is why I will continue to go back to this dealer and buy another car. I am very happy with the car and the purchasing process.

Linda

Sep 23, 2015

I just purchased my 2nd Mazda 3 and I am very happy with the car and also the salesman Andrew Mwangi he made purchasing a new car painless. He was very pleasant and knowledgeable about the car I wanted to purchase. Also the loan manager was also very informative about extended warranty but I declined and there was no pressure. That is what I like about this dealership and will purchase another car here in the future.

xasimpsonx

Sep 23, 2015

I recently purchased a Mazda3 from Dmitriy at North Shore Mazda. It was a very low pressure car buying experience and everyone involved in the process was very friendly and helpful. I was confident when I walked out of the dealership that I had left with an excellent product at a great price. I strongly recommend this dealership!

Tom

Sep 14, 2015

I went to North Shore Mazda last week and purchased a Mazda 3 from Dmitriy Rutman, from the beginning of the process to picking up the vehicle it was easy to get a reach of Dmitriy. He's very helpfully and to anyone that is considering buying a Mazda, I would recommending asking for Dmitry Rutman to help you out.

Kula

Sep 13, 2015

I was there to buy my first Mazda. Dmitriy is a sales person who gave me tour of the vehicle I wanted. He is well know about Mazda's and help me choose my vehicle. Got my first Mazda from here. Thanks Dmitriy and North shore Mazda for making my purchase pleasant.

Ginamarie2015

Sep 12, 2015

Went to look what the dealership had to offer in used cars. I saw one I loved and ended up working with Dmitriy. Knowledgeable, courteous to my children (I had with me) with a great sense of humor, which I appreicate He is overall a great salesman to work with. He made my experience well with the stresses of purchasing a car! Thank you Dmitriy!

lendonnadenay

Sep 12, 2015

Dmitriy Rutman is the best car salesman i have ever worked with. He answered all of my questions and even gave me his cell number. He made sure i was happy with everything before signing the papers . I love my new mazda 6.

Toks1916

Sep 12, 2015

I cam to this dealership on several occasions, and each time Duarte was patient, polite, and very pleasant to deal with. I spent several hours over these few visits with Duarte. Test driving, talking options, dealing, on the CX5. Duarte was very patient and polite throughout the process. He is a knowledgeable salesperson, even though sometimes he may have trouble articulating his knowledge. After dealing with tricksters, and nonsense at a couple of other Mazda dealerships, I returned and bought a 2106 Mazda CX5 Touring, that Duarte helped me customize. If you are going to buy a new Mazda I highly recommend Duarte. He will take care of you, and all of your needs.

Vovan

Sep 12, 2015

We came to this dealership last Saturday just to see all their new cars. I was going to buy a new Honda but gave Mazda a chance. On our luck we met Dmitriy Rutman inside the show room and our adventure began. We spent around 5 hours trying on different cars from CX3 to CX9 touching and test-driving. Dmitriy was very patient and polite with healthy sense of humor when we moved from one car to another with many questions. He is very knowledgeable salesperson so we learnt a lot about Mazda's new cars features. He helped us to get a higher trade-in value for our old car and finally, we returned on the next day and bought Mazda CX5 GT. If you are going to buy a new Mazda we highly recommend Dmitriy as a salesperson.

monkey781

Sep 9, 2015

My girlfriend and I greeted by Duarte as soon as we walked in. He was friendly and worked with us past the dealerships closing time. He made it easy for us to pick the right car that we needed by showing us price comparisons and the maintenance history. Overall we enjoyed our time there and I would definitely go back there for our next car

Berte27

Sep 1, 2015

Duarte Bettencourt extremely helpful and very pleasant to work with. I would definitely come back to North Shore Mazda in Salem for my next new car

Berte27

Sep 1, 2015

Duarte Bettencourt extremely helpful and very pleasant to work with. I would definitely come back to North Shore Mazda in Salem for my next new car.

RPace

Aug 31, 2015

My heartfelt thanks to Dmitriy for his professionalism and expertise in helping me with the leasing of my new car, and walking me through all the steps in getting this done. Much appreciated.

Gaby

Aug 29, 2015

This awesome salesman, Duarte, was so attentive to every single details I was looking for. He made sure that I was heard and got the best trade-in and package !! I highly recommend him as well as this location!

Kaitlin88

Aug 29, 2015

Car shopping can be such a hassle, but not at North Shore Mazda. Their salesmen are knowledgable and personable, without being pushy. Specifically, Dee was kind enough to help me out by answering my questions and informing me about their wide selection of vehicles that fit my budget and matched what I was looking for in a car. It was obvious that he cared about matching the right car for me that would make me happy, rather than just caring about the sale. I would reccommend North Shore Mazda to anyone looking for a personable and pleasant experience!

Mikel

Aug 19, 2015

Purchased a 2016 cx-5 grand touring in April . The vehicle drove horrible in the highway. Pulled to the left and steering wheel was not centered and the vehicle shook over 55 mph to about 65 mph. Had vehicle in for service 4 times for same problems and they told me at 1st it was factory out of alignment so they aligned the front and rear 3 times and still had same problems. The dealership wasn't by any highways to test it out on the test drive was in the city so I didn't find out it had problems till after I purchased it.. So they had a Mazda rep come and test drive my vehicle and he said the vehicle was defective from the factory and that the dealership had to negotiate with Mazda on getting me a new vehicle. So after 2 months of driving the screwed up car they told me they were taking the vehicle back and getting me a new one. I had to test drive the new one and it seemed ok at 1st. So we had to redo all the paperwork and redo the loan. After a few weeks the vehicle started shaking. I took it in for service they told me it drove fine and it drives better then most. I asked to check the balance on the tires and they told me all they could do is document it that it drives fine and they wouldn't check the balance for me. So I took it in to a tire place and had all 4 tires road forced and balance check. The front 2 tires were out of balance and they balanced and retested out ok. The driver side rear tire was out of balance and road force was bad that they had to remove the tire from the rim and reposition it and balanced it and tested out ok. The passenger rear was ok on both. So after paying 100.00 and took it on highway it drives great. I will never buy another car from Northshore Mazda after what I went through.

RH

Aug 18, 2015

Dmitriy was an extremely helpful salesman and very pleasant in which to do business to purchase my Mazda CX5. Would come back again and also recommend people!!

Sassy Red

Aug 11, 2015

One of the best customer service and satisfaction by far. Diomar was exceptional, courteous, attentive and hassle free approach. I would definitely recommend friends and family. It's been years since experiencing such great quality service. Kudos ????

happy camper

Aug 7, 2015

My car was recently totalled in an accident.I wanted the same car. Looked north and south of boston., and online.Mackenzie and Liz wrlcomed me for starters. Dee was my salesman. He was very patient , informative, laid back. Great , because carsalesmen are right uo0p there with the dentist and the IRS! I'm a hard sell. Anyway afterdriving car which was not a mazda, by the way. But was treated like it was. Long storh short, evefy single lerson I made eye contact with was friendly knowledgeable and best of all soft sell no pressure. Di and jovan like tag team fed off of each other. I have purchasdd 8 cars in my lifetime. This is the 2nd best experience I' ve had I would certainly deal with them again, maybe even buy a mazda! North shore mazda is a family business and everyone who enters is treated like family. Thanks Dee, Joan for making this so easy. P.S. extra thanks for delivefjng the car to me..

bassfisha

Jul 30, 2015

Is was a great buying experience and Duarte Bettencourt walked us through the whole process very well. The car was delivered being detailed very well and communication was done as it should be.

brynniez

Jul 28, 2015

Jovan was amazing through this process! From start to finish he made me feel comfortable and helped me through the entire process stress-free. Everyone I interacted with at North Shore Mazda was extremely professional, courtesy, and friendly. I would recommend North Shore Mazda to everyone, they are awesome!!!

Floranne

Jul 6, 2015

Our salesman, Dee was very helpful with no pressure. The CX 5 is definitely in the running and their no hassle approach will bring us back if our decision is for a Mazda.

greyhound

Jun 30, 2015

I had a very positive experience at North Shore Mazda. My sales person, Andrew Mwangi, was extremely courteous, helpful with and knowledgeable about the vehicle I was interested in and eventually purchased. He took great care to make sure that I understood how everything operated in the Mazda 3 before I drove away. Since then he has called several times to see if I was satisfied or had any questions. If I decide to trade up in a few years, North Shore Mazda will be my first choice and hopefully Andrew will be my sales person. Bill Gibson

cbevins11

Jun 19, 2015

I worked with Dacota DiGiovanni , she was very friendly and Made the process easy and stress-free. She gave me all of my options and was patient as I made my decision. I would recommend her to anybody!

Shuva

Jun 11, 2015

It was a good experience buying my first new car. Mostly talked with Deomar. He was friendly and easy to get along with. I am happy even after a month.

FeelingScrewed

Jun 8, 2015

Brought my 2011 CX-9 in for a check engine light and was told it was a bad seal on the gas tank ($130). Next day the check engine light goes back on. I bring it back in for service and now told it is a bad purge valve ($310)! Lost 2 days of work and now out $440! These guys will say anything to make a buck! Sales experience was great and this is my second Mazda but I will not be back for service. No wonder you can always get an appointment!

Carine

May 31, 2015

When I arrived at the dealership Dmitriy Rutman immediately greeted me at the door. He offered my self and my son refreshments and was very polite. I knew that I was interested in purchasing the Mazda CX-5, but wasn't sure about the vehicle specs and wanted to make sure I was making the right decision in purchasing a vehicle for my family. He gave me all the info I needed in order to make an educated car purchase and I can now say that I am the proud owner of a 2016 Mazda CX-5. Thanks Dmitriy for your patience and professionalism and I would definitely be recommending Dmitriy to my family and friends!

g.cote

May 28, 2015

I had the pleasure of dealing with Duarte Bettencourt.He displayed no signs of the typical used car salesman.I would buy another car from this man anytime. A pleasant experience!!!

Jim W

May 27, 2015

Many thanks to Diomar Fuentes (Sales) and Richard Clambrone (Finance) for making my purchase of a new Mazda such a pleasant experience. I am glad I selected North Shore Mazda as my dealer. I look forward to a great driving experience and will use their auto maintenance facility for the on-going service of my new vehicle.

jakereardon8810

May 20, 2015

At times the process was lengthy but over all North Shore Mazda treated me well and really fought for my business. Customer service was great and I would recommend this location to any potential buyers.

lc75

May 17, 2015

Was able to walk away with a great car at a great price. It took a while to find the right car and package but Donovan and Javon were extremely easy to work with. Highly recommended.

bobby.cat

May 7, 2015

For some reason purchasing a vehicle is never fun!! We went in knowing what we wanted - agreed on a price - Donovan was great - ALL GOOD!!!

mazdacustomer

May 5, 2015

I would recommend this dealership to anyone. The staff there is extremely patient and helpful, and will do whatever they need to to get your needs met as quickly as possible. Two employees stayed 2 hours after closing with me because I needed a car asap due to an emergency, and even rushed the car for me. They take such good care of you - there is free maintenance and oil changes just for being a customer, the guys call to check up and make sure you have everything you need. I just can't say enough great things about this experience - these guys (I worked with Tony, Javon and Brian) were so incredibly helpful, I have never had a purchasing experience this painless. If you are looking, I would hit this place first.

Dealer3386

Apr 30, 2015

We have bought two cars from North Shore Mazda. We bought a Mazda 3 and enjoyed the experience so much that we went back for a CX-5 a few months later. We saw Tony for both transactions and he was very friendly and very professional. We really like this dealership, we feel like we get a really solid deal, and we get the bonus of certified pre-owned. If you are looking for a car then you should definitely go to North Shore Mazda. We did, twice.

hard to please

Apr 30, 2015

I bought a Mazda3 Hatchback from North Shore Mazda in Salem Mass this week. The experience was very good. My salesman was Duarte Bettencourt who handled everything in a very pleasant, professional manner. What really blew me away was what happened after the sale. By the time all of the paperwork had been completed and signed, the dealership had closed and all of the support staff had gone for the night. Duarte could have said there is no one around to prepare the car so come back tomorrow. After all, the sale was complete and there was nothing left for him to gain. Instead, Duarte proceeded to prepare the car himself. He removed all of the protective coverings, switched the plates from the trade-in to the new car, and even washed the car. By now, it was getting quite late but he still took the time to fill the car with gas. This was service above and beyond the call of duty.

max310

Apr 30, 2015

Went here to get a new Mazda 3. Dee helped me out and helped me get to a pretty great lease offer. They worked around my busy work schedule in letting me take a late delivery of the car, and helped me out with changing paperwork on my lease. Would definitely recommend them for anyone looking for a new Mazda.

JS

Apr 29, 2015

I recently traded in my car for another one at North Shore Mazda. I was a little hesitant when I first pulled up since the dealership was a little on the smaller size, but the staff were very friendly, professional and committed to doing business. My sales associate was Andrew Mwangi, he was very excellent. He took time to explain all the details in the car I was looking into, answered all my questions and was phenomenal to work with. He knows the business well. I also need to mention the finance manager, Bryan who was also fantastic. I came in with a number I had in mind for my car's value and he was able to get it as close as possible without all the hassle and negotiating. The dealership is no-nonsense and is willing to get a deal done. Thanks for everything again! -JS

Mr.W5677

Apr 29, 2015

After going to a few dealerships and getting the good old run around with my trade and the car we had in mind, my uncle and I were happy when i walked in to North Shore Mazda. Everything was right up front and easy, Dee made the process smooth and kept me informed of what was going on. Great place highly recommend this dealership to anyone looking for good customer service!!!!

JShah

Apr 29, 2015

I recently traded in my car for another one at North Shore Mazda. I was a little hesitant when I first pulled up since the dealership was a little on the smaller size, but the staff were very friendly, professional and committed to doing business. My sales associate was Andrew Mwangi, he was very excellent. He took time to explain all the details in the car I was looking into, answered all my questions and was phenomenal to work with. He knows the business well. I also need to mention the finance manager, Brian who was also fantastic. I came in with a number I had in mind for my car's value and he was able to get it as close as possible without all the hassle and negotiating. The dealership is no-nonsense and is willing to get a deal done. Thanks for everything again!-JS

nintel

Apr 29, 2015

Our overall experience at North Shore Mazda was a good one. We dealt with Dee from start to finish and were very happy with him. Dee was friendly, knowledgeable, and very professional. It is nice to know that the salesman is interested in you and what you're looking for in a car, rather than just making a commission. We were pleasantly surprised by the offer the dealership made us for our trade-in vehicle could not be happier with the new CX-5!

Pam

Apr 29, 2015

I went to this dealership after researching prices through TrueCar and am very happy with the way I was treated and with the ultimate result: I bought a great new car __ far better than I anticipated! -- for less than I thought possible. There was none of the intense pressure that I experienced 10 years ago when I bought my previous car and the salesman, Duarte Bettencourt, bent over backwards to be helpful with my requests, some of which were unusual. (I bought a hatchback and had to make sure my windsurfer would fit!) He did an excellent job throughout the process, as did Brian Fantry, assistant sales manager. Through both of them, I found out lots of helpful information I would not otherwise have known. I drove the car home yesterday and it surpasses my expectations for the quality of construction, the pep of the engine - what a delight! - and other features.

retha27

Apr 29, 2015

The guys at North Shore Mazda were pretty nice to work with. They gave me kelly blue book value for my trade in but did not come down much on the price of the used vehicle I bought. Diomar was easy to deal with and talk to. Jovan was good to talk to as well-- not condescending. I had to go back when my used cx-9 didn't pass inspection and while that was an inconvenience, the problem was promptly fixed.

Charlii5677

Apr 28, 2015

After going to a few dealerships and getting the good old run around with my trade and the car we had in mind, my uncle and I were happy when i walked in to North Shore Mazda. Everything was right up front and easy, Dee made the process smooth and kept me informed of what was going on. Great place highly recommend this dealership to anyone looking for good customer service!!!!

JessC

Apr 28, 2015

Dacota DiGiovanni and the rest of the team went above and beyond to make sure I went home happy my new car and my budget! Thank you so much for your clear communication and great service. I feel so comfortable and trust that I made the right choice sticking with North Shore Mazda. I am beyond excited about my new 2015 mazda cx-5. I will highly recommend to others that you guys are worth the drive to!

Adam Olbash, Beverly, MA

Apr 27, 2015

I had the extreme pleasure to purchase a vehicle from North Shore Mazda, Salem, MA. My sales consultant was Dmitriy Rutman. It's clear that one of their primary missions is to keep their customers happy before, during, and after the sale of the vehicle. Dmitriy and the entire staff did everything possible to ensure my complete satisfaction with not only the vehicle, but also with the entire sales process. There were no unfair sales tactics or undue pressure. They gave me all the possible time and support needed to think things through, have doubts, ask questions, test drive vehicles, and consider all of my options. Dmitriy was there every step of the way, to provide their professional and candid advice, as needed. My sales consultant, Mr. Dmitriy Rutman, and North Shore Mazda get the highest recommendation I could possibly give. To sum-up my experience in a single word: Extraordinary!!

ADMcC

Apr 27, 2015

Tony was a spectacular dealer. He answered my questions with diligence and honesty. He went above and beyond to help me with my insurance and was available whenever I had a question through phone and email. Tony really went out of his way to do everything necessary and then some. I am so glad I chose to come to Tony at North Shore.

Casey

Apr 23, 2015

Visited dealership to lease a new car. Dmitriy was so helpful and took the time to explain all the options and how to use them. He told me I could call day/night with any questions I might have. He did such a great job! I found him to be very considerate & professional. I left with my new car and just love it.

Chet.R

Apr 22, 2015

I recently purchased a brand new CX-9 from north shore mazda. I have to say, the staff there was amazing. I went in to the dealership just to pick up a friend of mine and once I seen some of the cars they were putting out, I had to ask the salesman, Tony, all about it. I hated my previous car and couldn't wait to get out it. The deal was seeming unlikely due to the large inequity in my trade, but brian in finance made it happen. I couldn't be happier.

Emilysmom78

Apr 21, 2015

I contacted Teresa from the internet department In regards to the purchase of a pre owned Mazda 3, all I can say is this was by far the WORST car buying experience I have ever had. When I arrived I was introduced to Teresa who had a HORRIBLE attitude, as soon as I was seated I could hear her using vulgar language from across the showroom as she belittled the sales consultant. I will NEVER go back here.

MAHanley

Apr 21, 2015

I purchased a CPO 2014 Mazda MX-5 Miata from North Shore Mazda recently. I used the information on North Shore's website to valuate two different CPO Mazda's that the dealership had available using the Kelley Blue Book website. The suggested prices for these vehicles were very close to the ones from the Kelley blue book. I was therefore pretty confident that North Shore's pricing was reasonable. The dealership was very willing to work with me. They gave me a very fair allowance for the car I was trading in, and they supplied me with CarFax reports on both vehicles without hesitation. After I decided to purchase the finance department went to work and offered me a loan with a competitive interest rate. I received the vehicle the very next day - clean and serviced. The sales representative took a lot of time with me explaining the features and operation of the vehicle. Finally, North Shore Mazda offers a number of perks to its customers like free oil changes for the life of the car, use of a loaner car when service is expected to take longer than usual and free in-state towing. This was one of the most relaxed auto purchasing experiences I have ever had. I strongly recommend North Shore Mazda.

SChoyce

Apr 20, 2015

Recently bought a pre owned Mazda3 hatchback. Can not tell you how pleased I am with it. Not to mention My sales person, Dacota was outstanding. She even drove my vehicle over an hour to my house. I will absolutely recommend north shore Mazda to any of my friends/family

Steele

Apr 19, 2015

Best experience we've ever had at a dealership. Everyone was super friendly and really listened to us and our needs and did not try to steer us to something we didn't want. They were very patient and not pushy to make the sale and worked within our time line. Diomar was great and went above and beyond to make sure we drove away happy.

Steele

Apr 19, 2015

We are incredibly happy with our experience with North Shore Mazda. Everyone was super friendly and really listened to us and our needs and did not try to steer us to something we didn't want. They were very patient and not pushy to make the sale and worked within our time line. Diomar was great and went above and beyond to make sure we drove away happy.

Phil 4/2015

Apr 17, 2015

EXCEPTIONAL BUYING EXPERIENCE, my 3rd consecutive purchase of a new Mazda. All buying and service experiences have been of the highest quality. No hesitation to give the dealer my strongest recommendation!

Mustafa

Apr 16, 2015

We had a great experience with North Shore Mazda and we would like to thank specially to Andrew who helped us a lot with the process and delivery.

Tara

Apr 16, 2015

Like most people, car shopping is a dreaded activity for me. But Andrew and Teresa made my experience painless! I absolutely love my car, I received a great price and I'm very very happy! You will not be disappointed!

Figgly

Apr 15, 2015

A pleasant experience. Mr. Rutman made this purchase a hassle free, enjoyable experience. Highly recommend North Shore Mazda. Thank you Dmitriy Rutman for making it a comfortable experience.

bsmart512

Apr 14, 2015

Great place to buy a car! We ended up leasing a Mazda cx5 but had such great help and service to help us get to our decision. They worked with us to get the payments down to a price that worked for us and made car shopping a much better experience than in the past. I highly recommend going here!

Mulu Teferra

Apr 14, 2015

The price of the cars are great and it is convenient that the discounts have already been put in. The employees treated us nicely and the dealership was organized and welcoming.

satisfied senior

Apr 14, 2015

the salesperson spent a long time with me explaining the benefits that I would enjoy being a Mazda customer. He was very knowledgeable about the company as well as the vehicle.

sophanyphal

Apr 14, 2015

My boyfriend & I recently got a car from there & the service was exceptionally friendly. Diomar helped my boyfriend with all the information we needed to know in order to purchase the car. We were very happy with his service. I hope that in the future, we will continue to have all of our needs met.

Sophany

Apr 13, 2015

My boyfriend & I recently got a car from there & the service was exceptionally friendly. Diomar helped my boyfriend with all the information we needed to know in order to purchase the car. We were very happy with his service. I hope that in the future, we will continue to have all of our needs met.

sophanyphal

Apr 13, 2015

My boyfriend & I recently got a car from there & the service was exceptionally friendly. Diomar helped my boyfriend with all the information we needed to know in order to purchase the car. We were very happy with his service. I hope that in the future, we will continue to have all of our needs met.

beini0402

Apr 11, 2015

I will definitely recommend this dealer to my friends! The people there are very friendly, and provide me everything I need to know about the car. Plus, they did not push me to make the decision, which makes me feel very comfortable.

capp383

Apr 11, 2015

We just picked up our '16 CX-5 today and couldn't be happier. North Shore Mazda was the first and only dealership we visited in our search -- we never saw any reason to look elsewhere. Our sales consultant, Dmitriy, really deserves the recognition here -- he's an absolute pleasure to do business with (and quite funny, too). I'm always skeptical of sales professionals -- and this was no exception as a first time new car buyer. But Dmitriy took great care of us and earned my trust. In the end, we left completely confident that we got a fair deal on a car we were extremely excited to drive. Equally as important, the sale went to someone that deserved it.

Breezy

Apr 10, 2015

I had been to several dealerships before I had landed at North Shore Mazda and let me tell you I am glad I landed there! I worked with Teresa and Dacota and from day 1 they were so helpful. I never felt pressured, got a great deal, and it was quick and easy! I am one who did their research before coming in making sure I had the fair purchase price for the CX-5 and what I deserved for my trade in. With the test drive I was in and out with a great deal in just an hour and a half! They made it a pleasant experience and would definitely recommend to others!

MikeL

Apr 9, 2015

Just bought a 2016 Mazda CX5 and had a great experience with the Dealership and Diomar Fuentes. As soon as i walked in he was there to greet me and my wife. He brought the car around and we took a test drive. As soon as we were done i Knew i wanted this vehicle. Diomar was very friendly and knowledgable, i Didn't feel like i was rushed into buying the vehicle. I would highly recommend Diomar Fuentes and Northshore mazda to anyone looking for a new vehicle.

v123

Apr 9, 2015

I wanted to buy a Certified Car and I chose North Shore Mazda for that. Dmitriy was very helpful and knowledgeable. He knew exactly what I was looking for. He showed me the car and I loved it. It was very easy to make a decision. Dmitriy didn't push me into making a decision and was very patient and understanding. Overall it was a stress free experience. I would highly recommend Dmitriy and North Shore Mazda to prospective buyers.

jongiggs

Apr 7, 2015

Recently bought a 2016 Mazda CX5 from Duarte Bettencourt and he was so helpful and nice and friendly, and he even came in on his day off the next day to finalize the deal so I wouldn't have to wait an extra day. Everyone we spoke with there was nice, we were able to get an excellent price for the car and everything worked out great.

12string

Apr 6, 2015

Just wanted to say that Teresa and Dacota made what is usually a horrible experience extremely easy and pleasant. Hats off to the whole team at North Shore Mazda. We will definitely recommend this dealership to all of our friends!!Norm and Kim D.

Dthayer

Apr 4, 2015

All I wanted was a Mazda cx5 and Northshore mazda had the best prices! We worked with Dakota DiGiovanni and she could not have been more pleasant, knowledgable and helpful. Any question I had, she answered with ease and obvious knowledge of the car we test drove. I ended up buying the cx5 we drove and she helped us get a great deal and get the car the next day. Fully cleaned, filled up and ready to go. I couldn't be happier!!

Bonsai67

Apr 3, 2015

I had a great experience with the salesperson Dmitriy Rutman. He answered all of my questions on a pre-owned Mazda and was very professional through out the whole buying process. If anyone decides to purchase a car at North Shore Mazda, I highly recommend Dmitriy as your sales person. Thank you! : )

Mazda 6 Owner

Apr 1, 2015

I was in the market for a brand new car and walked into North Shore Mazda. I was cordially greeted by Donovan Dodge, and after 3 hours I had an agreement reached and 2 days later I was driving my car off the lot (they had the model, but at a different lot). I just have to say that the experience from start to finish was painless, professional, cordial, fair, and friendly. You really can't ask for anything more when purchasing a new car. All my questions were answered and I didn't feel pressured at all. I would highly recommend North Shore Mazda (and Donovan Dodge in particular) to family and friends without any hesitation. If you're in the market for a new car, stop here first. You probably won't need to go any further.

tojo71

Apr 1, 2015

I went in to purchase a Mazda 6 and walked out a very satisfied and happy customer. Donovan was excellent to work with, fair, upfront and honest. He made the whole experience a pleasant one, and I would recommend him and North Shore Mazda to family and friends alike. If you're looking for your next car, definitely stop in here.

Colbs223

Mar 31, 2015

This was my first new car purchase and Dmitriy made the entire experience very easy. He was friendly, funny, and easy to talk with. He knew his stuff and had answers to all my questions. I have been to North Shore Mazda a few times over the past week and every time was greeted with a smile by Dmitriy. I am not the most talkative or decisive person, but he was very patient and accommodating. I would recommend anyone looking at Mazdas to check out North Shore Mazda. Thank you again!

Jmbenabe

Mar 31, 2015

I feel, made a great choice by buying the Mazda 3 itouring. Andrew was very professional and helpful; I will definitely recommend this dealer. Tums up for Andrew

Satisfied Customer

Mar 30, 2015

I would like to commend Salesperson Andrew Mwangi who was very knowledgeable and friendly. Finance team and Manager were also very pleasant and customer focused. No Games. Simple straightforward pricing and negotiation, and fair value for your trade. Keep up the good work!I recommend this location to anyone interested in a Mazda.

bpfoster22

Mar 29, 2015

I had originally worked out some prices with another dealership and decided to send North Shore an email to see what they could do for me. They had the exact car I wanted in stock, so I decided to shoot an email to see what they could do for me. I received a response from Teresa and a very good quote that easily beat the competition. I went to the dealership the same day and was met by Duarte who was very easy to work with. The quote was so good that there was no reason for me to haggle the price down further, which makes life so much easier!Duarte did a great job explaining the advantages of going with North Shore without making it into a sales pitch. They work on volume, not commission, and it really makes a difference when working with their reps. It's closer to customer service than it is Sales. I was given a fair offer on my trade and, from the moment I walked in, it only took a couple of hours to decide to put a deposit down. Duarte was just great through the whole process. He was easy to talk with and was always smiling. I was absolutely never pressured to throw my signature on to anything. The next day I came back to finish up the paperwork with Jovan, which was an equally enjoyable experience as dealing with Duarte. Jovan explained the various warranties available and also never put any pressure on me to go with one. Managers at other dealerships felt like it was their job to try to talk in circles and get the best deal for themselves. You'll find out quickly that that is not the case when you meet Jovan.All in all, this was a great experience. Everyone I dealt with at North Shore made buying my first new car much easier than I ever could have dreamed of. I was in several other dealerships, but only North Shore provided service and friendliness that was beyond my expectations. I would wholly recommend them to anyone who is in the market for a Mazda, or even a used car they have available. Even if they are not the first place you stop, I have a feeling North Shore is where you will end up if you're looking for a good deal and great service when buying your next car. Thank you to everyone I worked with! I couldn't be happier with the way everything worked out and I'm now in a car that I absolutely love without any regrets.

A

Mar 28, 2015

I was met by Dmitriy Rutman who turned my visceral dislike of shopping for a new car into a wholly pleasant experience. His sales approach was low-key, friendly and professional and trustworthy. I would go back again.

ccfeijo

Mar 28, 2015

I would like to thank Dmitriy Rutman for helping my husband and I to purchase a new Mazda 3. His customer service was outstanding and way above our expectations. I would strongly recommend everyone that's buying a Mazda to go over to North Shore Mazda in Salem and look for Dmitriy.I give him more than 10 stars.Carolina

Kevin

Mar 27, 2015

After seeing the used car I wanted listed by this dealership, I checked their reviews and was impressed at what people had to say about them. I decided to make a visit and was not disappointed by their customer service. Between everyone I talked to, I never felt pressured or overwhelmed to buy the car. They gave me plenty of freedom to check out other dealerships, examine the car on the lot myself, and even take it to my mechanic. They were confident in their cars and made the experience very pleasant. I finished the deal with Duarte Bettencourt, who was a great salesperson. He was nice, patient with my nitpicking, and even spent 6 hours in the office on his day off to accompany me to the mechanic and finish the deal so I could have the car sooner. Would consider going back for my next car.

Chad Stock

Mar 27, 2015

I made an appointment to look at a couple of cars at this dealership when I was ready to begin looking at a car, I spoke with Diomar (Dee) and he told me he would have the cars I was interested ready for me. He spent a ton of time with me making sure I was getting everything I needed and got me the best deal for me. Overall, his customer service was incredible and I bought the car I had looked at. My only issues were with paperwork, but that was the fault of the insurance companies, Dee worked greatly to insure that I got the car I wanted and went home with it that day, which was a Saturday. I will definitely start my next vehicle search at North Shore Mazda!

Gumby

Mar 27, 2015

Thank you, Dmitriy, and the rest of the cast at North Shore Mazda for a pleasurable car buying experience. Choosing the appropriate vehicle and attaining a quick and fair price was a very smooth and effortless transaction due to the friendly and outgoing help from the team at North Shore. I can certainly recommend to others searching for a vehicle that their experience here will be efficient and quite satisfying because of people like Dmitriy Rutman and others involved in finalizing the deal. I shall be back!

Pecascalle

Mar 27, 2015

Very good experience , good costumer service , good price ,very frienly people Im so happy with my new car !! Specials thanks to dmitriy Rutman, I will recomend this dealer with my frinds!!!!

kap461

Mar 26, 2015

After seeing the used car I wanted listed by this dealership, I checked their reviews and was impressed at what people had to say about them. I decided to make a visit and was not disappointed by their customer service. Between everyone I talked to, I never felt pressured or overwhelmed to buy the car. They gave me plenty of freedom to check out other dealerships, examine the car on the lot myself, and even take it to my mechanic. They were confident in their cars and made the experience very pleasant. I finished the deal with Duarte Bettencourt, who was a great salesperson. He was nice, patient with my nitpicking, and even spent 6 hours in the office on his day off to accompany me to the mechanic and finish the deal so I could have the car sooner. Would consider going back for my next car.

kverteramo

Mar 26, 2015

Went in to trade in a 1998 celica GT - It was finally time to turn her in :( We made an appointment with Dacota. She is pretty much straight forward - no BS. We went to look st a used car, and somehow got into a new one! You really can't beat their prices.. I do wish there was some little snack bar or something while you wait. Maybe donuts, box of cookies, something. Good coffe, though! Love the car. They didn't even have it on their lot. We told them what we wanted, and in mear minutes the sales manager told us he could deliver. We were on our way out the door, because we didn't want the used car they had, and the manager ran out and asked us for just a few minutes. Just amazing how he was able to find our dream car, and have it delivered in less than a day. EVERYTHING we wanted! Will be back here. Bought my first car here, now second- just awesome.

dmitry rutman

Mar 23, 2015

Two week i had a very good expirience at northshore mazda dealership in salem ma i was very happy to get my new car with the help of dmitry rutman igot one of the best suv thanks you dmitry

review

Mar 23, 2015

On a scale from one to ten Andrew Mwangi was definitely a ten. We would recommend North Shore Madza as a first stop when shopping for a new car.

sluggy

Mar 13, 2015

just got home with our new lease. a mazda 3. our salesman was Dmitriy Rutman. Between my wife and i, we have probably purchased about 20 cars in our lifetime. Dmitriy was no doubt the best all around salesman we have ever dealt with. nice, funny, very knowledgeable about the car, and just a great way about him. he made it a very nice experience.

tammyh

Mar 11, 2015

I just bought a 2015 Mazda CX-5 my sales person was Dmitriy Rutman. This by far was the best experience I have ever had purchasing a vehicle! I love my new car and Dmitriy was so professional, personable and informative. This is my first Mazda and I will now be going to North Shore Mazda to see Dmitriy to purchase all my vehicles. When we first arrived Dmitriy took the time to sit with me to get a good feel of what I really wanted and made sure it happened. I left there completely happy and satisfied. I feel I got a really great deal and an amazing car, plus a friend for life. After the purchase it doesn't stop there Dmitriy makes sure he follows up with you to make sure you are satisfied and he made it very clear to always contact him if I have any questions at all. Thank you so much for a wonderful experience my friend Dmitriy Rutman!!!!!! 5 plus stars all day.

VWbusnut

Mar 11, 2015

After an exhaustive search, I found a vehicle that met my two criteria; 4X4/AWD and a manual gearbox. I was a bit apprehensive about financing a car, as I had gone through a house foreclosure, car repossession, chapter 7 bankruptcy, and dissolved a business all within the last three years, but Brian in the finance department was miraculously able to find a bank that would finance me, albeit at 17% which was around what I expected, given my pre-existing financial circumstances. After I was approved, I met with Donovan, and we took the car for a test drive. He even sat and conversed with me as I waited to get into the finance office. The car had a window sticker of $8,200, was advertised on Auto Trader at $7,700, and in order to get me financed, they lowered it to $7,400; a pleasant surprise. It is a great car; it got me through the blizzard, cutting through the snow with ease. The only issue was a faulty steering belt, which would only present itself after sitting for a few hours, and when it was cold. I spoke with Kathryn in the service department over the phone, and met John upon arrival. The car was fixed in approximately two hours, at no charge to me. Now my car runs great, and hope to have it for years to come. Overall, this has been an excellent car buying experience. It is a welcomed change to see good, honest people in a profession synonymous with subterfuge. I would recommend this dealership to anybody, especially those of us who don't like to hassle and haggle on the price.

Mdemirelle

Mar 6, 2015

We visited North Shore Mazda because we'd found a car online we wanted to see. We were so impressed by the assistance we received from Dmitriy Rutman that we decided we would buy a car from North Shore Mazda even if we did not take the Saturn Outlook we had come to see. We did take the car. It was what exactly what we wanted for our weekend adventures and North Shore Mazda offered the best deal with INCOMPARABLE customer service. I highly recommend this dealership and strongly suggest that if you want to buy a new Mazda or a good second hand car that you stop by and ask for Dmitriy. Thanks, Dmitry, Brian, and everyone at North Shore Mazda. We hope to keep doing business with you!

bam5268bam1

Mar 5, 2015

After spending all day driving around looking for a particular car, we found it at North Shore Mazda. When we got there, Dmitriy was standing at the door waiting for us. Although it was 10 minutes after closing, he stayed and helped us make the purchase. He was friendly, made us feel comfortable and made what usually is a stressful situation an easy one. We will be going back for our next upgrade with Dmitri.

macbasura

Mar 4, 2015

I visited North Shore Mazda twice to learn about the Mazda lineup. I purchased a Mazda3 for my daughter.. I closed my sales transaction with Duarte Bettencourt and Richard McNeil.The overall experience was a very good and straight forward one - better than any other prior car buying experience. Duarte put me at ease right away, he was very friendly, seemed trustworthy, he was very patient and helpful - and he kept me well informed at all times. He also followed up well with an additional dealer option/install that I wanted for my vehicle. I did not give a full 5 stars on "Price". I believe I obtained a fair price - but not a good price (2.4% off of MSRP, not even working from Invoice, no incentives, blah). I don't like the process of negotiating.. so I accepted it because I feel I got a fair price on a trade in for which I was offered KBB value. The trade-in offer matched one other Mazda dealer and bested another, so I knew it was fair. My experience with the Finance person (Dan ?) was also very good. The smoothest I have ever encountered. He explained all the options intelligently but without pressure or games. I felt comfortable, the numbers were all correct as expected. Smooth and easy. Thank you Duarte, if it was not for you -- I would likely have not purchased the vehicle. Good job.

J

Mar 3, 2015

Andrew was very helpful when I was in need of getting into a new car. The dealership went above my expectations and handle everything. I would highly recommend shopping here.

chatty

Mar 2, 2015

I was very happy with my overall experience. I like most people dread buying a car but was pleasantly surprised by this dealership. Donovan was very easy to work with and knowledgeable.

mazdacx5

Mar 2, 2015

We went in mintues before a blizzard, but Dmitry was friendly, pleasant and helpful. He knew his stuff and was always accessible during purchasing and picking-up process.

ckamouzis

Mar 1, 2015

I recently purchased my 2015 Mazda 6 from North Shore Mazda in Salem and I can honestly say it was one of my best experiences at a car dealership. The staff went above and beyond to make it a relaxing and friendly atmosphere that wasn't focused on pushing the next car on you. The salespeople tried to match the best car for me not for just the most expensive model or for their best interest and in the end I ended up purchasing from them because of this. They also thoroughly explained all the details of the car and made sure I understood all the features in each one to make the best decision. I purchased my first brand new car from North Shore Mazda and I could not be happier with the deal I got and the experience working with the staff at this location. Highly recommend!

Katie

Mar 1, 2015

Pleasant and energetic service. Was pleased to see the vehicle parked in front and running waiting for me when I got there because I drove an hour to look at the truck.

Ben

Feb 27, 2015

I went in to buy a car for my long commute to work.I had a great experience with Diomar. He was friendly and helped me alot to find a car that meets my need. He listened to what I was looking for and meet my budget and found a way to work with out. I would recommend him to anyone. Thanks again Diomar

danlang

Feb 27, 2015

I went into Mazda to have my Tribute in for Service and set up an appointment with the General Manager to begin the process of getting a new vehicle sometime in the spring. She had me talk to Dmitriy, who asked what I was looking for in a new vehicle. I told him what I wanted and he gave me a fair price with everything that I was looking for. No hassle and going back and forth. It was a great buying experience that I would recommend to anyone looking for a new vehicle. Dmitriy's honesty is what is most appreciated.

dpcjr2015

Feb 27, 2015

This is my second car that we have leased from NSM. The deal was quick and easy. I needed to expedite the delivery of my vehicle and it was on the day my sale person was out and the rest of the team there stepped up with no problem. Thank you,

James Florence Jr

Feb 25, 2015

After visiting two other dealerships local to us, we took a trip to North Shore Mazda. Dmitriy was the sales person who assisted us with the specific car my girlfriend Danielle was interested in. The experience was all around fantastic. He answered all of our questions, was very professional, friendly, and helpful. The paperwork was handled flawlessly and the experience was all around fantastic. We would both like to personally thank Dmitriy for being awesome!-Danielle & James

md1388

Feb 25, 2015

I recently purchased a cx-9 at northshore mazda. i spoke to tony shortly before i got there and locked in a price that i liked. I came back the next day and andrew helped me with getting a reasonable trade in amount. These cars drove all the way up to new hampshire themselves to get me the exact color and trim i wanted, i've got to say i've never heard of a salesman going above and beyond like that. So thank you North Shore Mazda as i surely will be back

jgleason

Feb 24, 2015

My husband and I recently traded in my 2008 Mazda3 for a 2012 Mazda3. We had seen that North Shore Mazda had excellent reviews so when we found a car we liked on their website, we didn't hesitate to set up a test drive appointment. Communication was quick and convenient through email. We worked with Tony Pasuy, who was a really nice, down-to-earth guy. He answered all of our questions and made the car buying experience almost easy. Another family was interested in the same car, at the same time and Tony worked hard to get us a deal that we were comfortable with before the other family and we drove home our new car that day. We had hoped to get a little more for my trade-in, but overall, we walked away happy with our purchase and very pleased with the experience we had at North Shore Mazda. Great staff, no pressure, and great customer service. Highly recommended!

Michelle&Joe

Feb 21, 2015

This was our first Mazda and have to say that our experience was very good throughout the whole process! Dmitriy was great to work with, felt NO pressure and felt like he was more of a consultant to make sure we were choosing the right vehicle. We decided on the CX-5 which fit perfect to our needs. Thanks again Mazda and Dmitriy, will certainly recommend to others!Michelle & Joe

Fredy

Feb 19, 2015

We arrived ahead of time already knowing Dmitriy from other reviews he would be very helpful to me and my family members in purchasing a car since our English was poor. He was very helpful in signing all the forums and documents we needed in order to purchase a car and can't recommend anyone better who's Russian who needs help purchasing a car. The purchasing of the car was also a great experience and we don't anything back for granted. Amazing experience overall and would definitely recommend this dealership to anyone.

betsycullinan

Feb 18, 2015

My very first car purchase and a wonderful one. The Mazda North Shore dealership was recommended to be by a family member as well as a friend and I couldn't be happier that they did. Teresa responded immediately to my internet request. Tony Pasuy was my salesperson and was so helpful and provided me with exactly what I was looking for. He was knowledgeable about all the vehicles and efficient with the process including financing, warranties, handling registration and insurance transfers. In addition to being knowledgeable he was exceptionally accommodating and stayed after regular hours to ensure I had the car to go home with that night (even cleaning it himself). Would highly recommend!

Rakesh Roshan

Feb 18, 2015

I was treated very well. They are very friendly. Never press for anything. They are very customer oriented. Their loyalty program is awesome. Duarte treated very friendly. Explained my each doubt clearly and in detail. I will recommend everyone to buy mazda from north shore.

J Powers

Feb 8, 2015

I called ahead to scope out this dealership, and spoke with Diomar. Diomar provided excellent phone customer service. Once arriving at the dealer, Diomar walked us through the questionnaire as well as what to expect. He was knowledgable about the vehicle that I purchased, as well at the intricacies involved when purchasing a vehicle. He made sure to keep us informed throughout the entire process and we were very impressed with his ability to keep us up to speed on everything as it happened. This gentleman has a great career ahead of him in this field.

Embersmith

Feb 7, 2015

I am so thankful and happy with the serves I got from north shore Mazda. This was my first time buying and financing a car and I'm so thankful for the help and hard work Diomar Fuentes and Brian did for me. They made me feel comfortable and safe with my purchase. I plan on recommending north shore Mazda two all my family and friends. I aski plan o. Going back therefor my next car. Overall I was very satisfied and thank full for the experience I received. Thank you again .

kelly

Jan 29, 2015

Easy peasy. Frank C. was a great salesman! Very nice and accommodating! Clean showroom. Friendly staff. Right after the snowstorm the lot was clean and the cars looked great. Great experience.

klangford

Jan 29, 2015

I went to North Shore Mazda because of the good reviews online and I was not disappointed. My sales rep was Andrew and he worked with me through the whole process, found a great car and kept good communication with me. Overall the experience was positive and I would recommend others to check out this dealership.

jonlon15

Jan 28, 2015

Long story short, it was time for me to get a reliable vehicle after years of driving an old abused car. I saw a 2010 Mazda 3 online and had to go right to North Shore Mazda to get it. Donovan made it painless, AND he's an awesome dude. Everyone I worked with was honest and helpful. I feel like I'm driving a luxury vehicle. THANK YOU Donovan!!!

wdraper1963atgmail.com

Jan 28, 2015

I walk in the dealership very friendly experience. I met Dmitriy and wanted to test drive a Mazda CX5.I was very impress with his knowledge and how straightforward he was about the Mazda CX5.I told him what I wanted in a mid size SUV. Most important to me was gas mileage and I was sold on the test drive and how knowledgeable he was on the product.I was sold.

Herdad

Jan 25, 2015

Great experience. Everything was straightforward and fair. Diomar was honest and easy to work with, as was everyone else at North Shore Mazda. Easily the best car-buying experience that we've ever had.

Jen

Jan 24, 2015

Dmitriy- Thank you so much for all your help and getting me into my 2nd Mazda3 lease. You took your time to make me feel comfortable and confident in leasing another Mazda. I felt no pressure to purchase and appreciated that you were patient in answering all my questions and having answers to any questions/concerns! Thank you for taking care of all the details and delivering me a beautiful new car!!!! This was the easiest vehical purchase I have ever made and I would highly recommend friends and family to come to you! Thank you so much!!

hmjk25

Jan 18, 2015

I worked with Dmitriy to buy a 2015 CX-5. The process went very smoothly and he made my boyfriend and I feel comfortable. We left feeling like we had received a great deal on a new car. I would highly recommend North Shore Mazda, and Dmitriy, for your next car-buying experience.

Neal

Jan 17, 2015

I visited many dealerships over several months to find a Miata with the options I wanted, and low mileage. I saw a couple at NorthShore Mazda on autotrader and almost didn't make the trip up from the south shore. But I'm glad I did! I spent most of the day there working out the details on one of them, and taking a test drive with Mr. Rutman, and we got it done. Dimitriy worked hard on the numbers, took my concerns into consideration, and we made a deal that works for me! He took care of a couple of details on the car, followed up with calls toanswer questions, and delivered the car in showroom condition. Now I understand why they have a great rating and record at NorthShore Mazda. I'm just one of the many satisfied customers.Thank you guys!!

patdev

Jan 6, 2015

Dmitriy Rutman worked with my husband and I from the moment we walked through the door. He explained our options of buying our 2012 Mazda vs. leasing again a new 2015. We had a few concerns, but he worked very hard and encouragingly to make a deal work for us. When I knew the car would be mine, he explained all of the features of the car very clearly and I left confident in the operation of my new car. I highly recommend North Shore Mazda and Sales Consultant Dmitriy Rutman.

alex3

Dec 30, 2014

I have never been to North Shore Mazda before but I enjoyed working with Dmitriy when purchasing my new vehicle. He listened very well and we made a deal.

JC4325

Dec 30, 2014

I recently purchased a CX-5 at the North Shore Mazda. My experience was nothing short of ease and simplicity. My salesman Tony Pasuy was more than accommodating and made sure I understood the car thoroughly. I highly recommend trying this dealership out before any others.

sammybevs10

Dec 30, 2014

I bought my car from Donovan and it was great from the start. He was really concerned about what I was looking for and about selling me the perfect car that fit my needs. I ended up getting a 2015 Mazda CX-5 and couldn't be happier with my decision to buy the car, or buy it from Donovan. I highly recommend him to anyone looking to purchase a car. You can tell her cares about you as a person and not just about the sale.

c_des1234

Dec 23, 2014

Bought my 2010 Mazda 3 from Donovan Dodge. He was great to work with and I would absolutely go through him again to purchase a vehicle. Highly recommend him as a salesperson!

psemukhin

Dec 22, 2014

I made a deal with Dmitriy. He was very professional and straight to the point so the deal was nice and easy. I can recommend Dmitriy for anyone.

mjolnier

Dec 15, 2014

I have been driving the same car for 10 years when it suddenly died on me. I had visited 4 or 5 dealerships. All of them left me angry, frustrated and annoyed. Even when I came in to specifically tell them which car I wanted to drive I got a run-around, a sales interview, etc. North Shore Mazda was different. Their sales people are more like customer service reps. I had called ahead and spoken to Teresa and asked to test drive a car that I knew I was not going to buy, but they had one I would have at their Wellesley store I was interested in. She said no problem, come on by. She referred me to Diomar. In a very no-pressure way Diomar showed me the car and we went through all the differences between this model and the one I wanted to see. We talked about it and I asked them to bring up the car from Wellesley -because they didn't treat me like the other dealerships I was more inclined to do business with them.The car was great and exactly what I wanted. Richard McNeil the Sales Manager was very understanding of my situation and we worked out a reasonable deal. He also spent some time fixing minor issues on the car that were not deal-breakers but at the same time showed his commitment to customer satisfaction. Dan McBride the Sales Manager was also very helpful.Overall my experience at North Shore Mazda was great and I look forward to future interactions with them for service and eventually purchasing another vehicle in the future. I would highly recommend Teresa, Diomar, Richard and Dan to you.

dealerraterwtf

Dec 13, 2014

Donovan provided excellent customer service. He was very knowledgeable about the Mazda 3 I purchased and easily answered all my questions. The deal went very quickly and smoothly which is want I wanted most. I'll probably be looking for another car in about a year and will definitely be calling Donovan when I do.

cavallaroc9

Dec 8, 2014

Duarte provided great customer service. He was able to answer any questions I had regarding the car and made sure to keep in touch and give updates during the car buying process. He made it easier for my family and I by delivering the car to my house when we could not go pick it up. I truly appreciate Duarte help and service.

uvongsavanh

Dec 8, 2014

Writing this review on behalf of my father. Donovan was a very friendly dealer and showed outstanding service despite the language barrier (My dad's understanding of English was proficient, but he wasn't good at understanding complicated explanations) Upon arrival of picking up the car, Donovan was extremely helpful and even showed me features of the car that I would have to figure out in the manual. Thank you!

merrillfive

Dec 4, 2014

bought our first mazda, 2015 cx-5, our sales man frank was wonderful. he knew everything about the car, show us all the features. he was not pushy and found us the car with the features the we wanted.

Xia Thai

Dec 1, 2014

My wife and I visited several Mazda dealers around Boston area and didnt like the service, the price for 2015 CX-5 Grand Touring or the trade in value for our Mini until we visited North Shore Mazda. Dmitriy Rutman was extremely professional, knowledgeable, friendly, and helpful. He went above and beyond to find the right color and option packages that were not available at North Shore Mazda. On the day that we pick up the CX-5 he made sure the car was clean, full tank of gas, and ensure that we know how to operate the car fully. We had a great buying experience at North Shore Mazda particularly with Dmitriy. Thank you

Erinpare

Nov 29, 2014

Dakota was wonderful. No high-pressure or pushy sales tactics, which we appreciated. We got all the info we needed, and an excellence price on our new Mazda as well as a great deal on the trade in too. Very happy!

bforrister

Nov 28, 2014

Duarte Bettencourt did a great job helping me figure out which car I wanted by leaving it up to me. There was no pressuring, no attempt at up-selling me on a more expensive car that I wasn't interested in, and no problem when I went back and forth between the cars I was considering--even when I wanted to test drive two nearly identical cars because I have found every car to be a little different.He was very knowledgeable about both cars, and helped highlight the differences between them without pushing his own preferences on me. I would certainly go to him again for another car purchase.

David Chea

Nov 26, 2014

Duarte Bettencourt was really good and helpful. He knew exactly what I wanted and didn't waste my time. I would definitely recommend him to everyone.

MMMiguelito

Nov 14, 2014

I was looking for a specific few vehicles, and happened to find one at North Shore Mazda. I was not planning on visiting their facility - in fact, it was totally off of my radar.I know people's time is valuable, and I do not like to waste it. As I said, I was looking at a few different vehicles, and wanted only to examine each, and if I thought they would suit my needs I would then consider a test drive..I went to another dealership first. I explained my situation to one of their salespeople. He went and got the keys - and a dealer plate. OK - looks like we're taking a test drive. When we returned I reiterated that I was NOT in a position to buy at the present time, to which he replied "Yeah - we've heard that before". He basically WOULD NOT LET ME LEAVE. Asked me three ways from Sunday if there was ANY WAY i'd consider buying then. Ugh.I then went to NSM with my hackles up. I walked in and was introduced to a sales associate by the name of Dacota DiGiovanni. She was a pleasure to work with. She made the car available, I decided it may be the one, and we took a test drive. I told her I was interested, but I had one more vehicle to check out, and she respected that... and that was it... no sales pressure, nothing. I examined the other vehicles, determined that NSM's particular car was the right one for me, called to see if it was still available (it was), went back and made the deal.. I would go back to NSM in a heartbeat. Dacota and the entire staff were just great.

rickzzz

Nov 10, 2014

I first went in saying that I was doing research and wouldn't be ready to by for a couple of weeks. Tony Pusay treated me with the utmost respect and in no way tried to get me to "buy today". He listened and understood my situation and helped me to find a vehicle that met my specific needs.A couple of weeks later when I was ready to purchase, I was offered a great price first time and didn't feel pressured or needing to haggle on price. I was offered a great price right up front.The document processing and vehicle prep were outstanding. Perhaps my best auto purchasing experience.

VMalave

Nov 10, 2014

After looking online for a specific model of car, I went unannounced to North Shore Mazda at Salem, and a Sales Consultant, Duarte, received me as a friend. Duarte worked diligently to complete my registration in a timely manner, as well as Jovan to get me the best finance deal possible. Excellent service!!!

Liu111

Nov 9, 2014

After searching online, I went to North Shore Mazda to purchase a new 2015 Mazda 3. Sales consultant Duarte Bettencourt showed me the inventory, but there is no 2015 model I wanted. They located a new car which I wanted at another dealership right away. Last Saturday, I went to North Shore Mazda again to test that new car. Duarte was very patient to show me all the functions of this new car and explained to me in detail of all the services at North Shore Mazda. After I purchased my 2015 Mazda 3, Durarte worked diligently to complete my registration in a timely manner and followed up me. I had an excellent experience to purchase my new 2015 Mazda 3 with Duarte at North Shore Mazda. Thank you, Duarte!

n_desrochers3517

Nov 5, 2014

I was looking to buy a new Mazda 3, and found great reviews on North Shore Mazda, couldnt have picked a better dealership to go to. Great service an my sales consultant Dacota DiGiovanni was great.

philhopkins

Nov 4, 2014

I recently returned my Mazda 3 lease to North Shore Mazda in Salem. I was very concerned about having to go to Salem during Halloween, but even with all the insanity, I would not have done it any differently as Dmitriy Rutman greeted me and within 24 hours put me in a 2014 new lease. Saved me money each month. Excellent service. I've been with Mazda now for over 11 years and plan to return in another 3.

traveljake

Oct 31, 2014

Started looking at new cars, realized not best investment for me personally. Dimitri immediately switched gears and got me into a perfect used Mazda that better fits my needs

bryandp

Oct 29, 2014

I was after a CX5 and I wanted a stick shift. I researched the price through USAA and received a referral to North Shore Mazda. I was introduced to Dimitriy and he went about the process like we were old friends. Made it easy and even enjoyable. All good. Thanks also to Greg and Javon for their help.

Steve Quartarone

Oct 29, 2014

Duarte Bettencourt was great and I would recommend him. He was very helpful and friendly and courteous. Not pushy and honest sales rep. Thank you

Dealreview

Oct 28, 2014

Found a great CX9 through NS Mazda in Salem, MA and had an excellent salesperson in Dmitriy Rutman who met all of our expectations in our automotive hunt and really feel that we got a fair deal and a no pressure sale. Thank You Dmitriy and NS Mazda.Mark and Tanya DicksonManchester , MA

Cmacb

Oct 26, 2014

We researched vehicles in the seacoast NH area and determined the Mazda CX5 to be our number 1 choice. Our local dealer wasn't willing to negotiate price which led us to an internet search. Sophi Soun, Internet Sales Coordinator for North Shore Mazda, contacted us immediately via email and phone. She was professional, found our vehicle in her inventory, and gave us a price we were happy with. (Much less than our local dealer!)Although the commute down from Maine was traffic filled, it was well worth the drive. Teresa Evangelista greeted us at the door and introduced us to our sales associate, Dacota DiGiovanni. Dacota was a pleasure to work with! She patiently answered our questions, explained all features, reviewed terms and conditions-all with a smile and great sense of humor. Prior to our second trip down to pick up the vehicle she was always quick to answer our emails and phone calls. Dacota made our experience easy & enjoyable. We highly recommend Dacota DiGiovanni. Zoom Zoom

sbe123

Oct 25, 2014

because of the horrible experience I had at a *different* dealer... but fortunately, I tried North Shore Mazda before throwing in the towel. So glad I did. :) Drove home today in my new CX-9, after an easy, friendly car-buying experience with Duarte Bettencourt. Dan McBride was very helpful and easy to work with. And Jovan Moxley was a pleasure to meet and work with when it was time to seal the deal. thanks North Shore Mazda.

DM140

Oct 24, 2014

My wife and I needed to upgrade from a older Mazda 3 to fit a growing family. Dmitriy Rutman meet with us and listened to what we were looking for and helped us find the right car for us. He was very knowledgeable about the cars and made the experience feel like dealing with a friend. We had planed to visit two other dealership that day, but we were so impressed with the CX5 and the sales experience we bought one on the spot.

tjh1424

Oct 22, 2014

I leased a new 2015 Mazda CX-5 and I couldn't be happier. Andrew Mwangi was my salesman and helped me from beginning to end, which was a nice smooth process. Andrew was very professional, he made sure I took a test drive of the exact model I wanted, explained in detail everything I needed or wanted to know, and gave me his # in case I had any questions. So far, I've had the car for a week and no problems at all...this was the best experience I've had in over 20 years of purchasing vehicles. The business manager Jovan Moxley broke down the numbers for me and helped me with all the necessary paperwork, so I really didn't have to do much on my end besides pick up the car and drive it home. I was also helped with my trade-in by the managers Greg Falk and Dan McBride, they offered me more for my car than I thought it was worth...fantastic! I definitely recommend shopping for a car here.

ssg39

Oct 21, 2014

We just bought a new Mazda last month (September 2014) at North Shore Mazda. Dacota assisted us on multiple visits. We really appreciated that she was friendly, very accommodating, attentive without being pushy, and honest. Being fairly inexperienced car buyers, we were dreading facing an all-out car sales assault. Nothing of the kind! It was a great experience and we left very happy. We also didn't experience that sudden shift of personality that sometimes occurs when the sale is finalized. Dacota has continued to be helpful and solicitous for follow-up questions.

justin2001

Oct 5, 2014

Most expensive fees, dishonest pricing information. Don't take woman seriously. They barely acknowledged my wife. Didn't greet either of us at the door or at all. When asked for some help the genltman in the cubical looked very angry.

Kkorpal

Oct 4, 2014

My wife took the car to get one tire changed. They warned her that all tires need to be critically changed. They were trying to charge her ~$800! We went to other garages for second opinions and it turns out the tires have at least 20,000 miles left on them! These guys are robbers- do not go there!!! Email me at kkorpal2009atyahoo.com for more information. I was forced to select an employee to publish the review but Paul was NOT the service employee I worked with.

elee1596

Oct 3, 2014

We just purchased a Volkswagen 2001 GTI from this dealership and for being an over decade-old car, it's in incredibly good condition: new tires, professional detailing, new time belt, 40k miles, radio antenna, etc, etc. Duarte Bettencourt assisted us with our purchase and he was as helpful as he was professional, efficient, personable, and entertaining. He went an extra mile with the insurance/registration process and tried his best to make sure we got our car as soon as possible.

kevinward1

Oct 1, 2014

I bought a 2015 Mazda 6 sport from Duarte and he was excellent very nice and helpful i would highly recommend him and he was also very knowledgeable.

siocnarf

Sep 23, 2014

I test drove a 2014 mazda3 with Javon Moxley. He was very knowledgeable, detailed, and relaxed. I returned a few days later and purchased it.

Ed Carroll

Sep 20, 2014

Upon entering the dealership, I was greeted by Duarte, a pleasant enough fellow. I told him that I was looking for a CX-5, AWD in Grand Touring trim. Despite giving him the specifics, I was told that I had to sit down with him and answer a tedious questionnaire about what type of vehicles interested me, what features and options were important to me, why I wanted to replace my current car, etc. I know they have a format to follow, but when a customer enters the showroom and informs the salesman of the exact make, model, and trim that he or she desires, they should be allowed to skip this time-consuming step.I was interested in (and about to test drive) a silver CX-5, when I showed the salesman a rusty dent in the rear hatch at tail light level. This dealership sits on a small piece of real estate and the vehicles are practically parked on top of each other. We moved on to an undamaged vehicle for the test drive. I was happy with its performance and ended up choosing a similarly equipped CX-5 in a different color.I had the Consumer Reports Guaranteed Savings Certificate, which North Shore Mazda had emailed to me, so there was no need to negotiate the price of the new vehicle. However, they made a couple of shameless, low-ball offers for my trade, requiring Duarte to make several trips to see the man behind the curtain (while ignoring my requests to return my keys to prevent me from leaving the dealership). They finally agreed to give me $2,000 more than their initial offer for my trade. If you have an online certificate from North Shore through Consumer Reports, TRUECar, or AAA, make sure you've researched the value of your trade-in. They will most certainly try to make up the no-hassle price discount by giving you a couple grand less than your car is worth.The finance rep was friendly and was able to get me a rate comparable to my credit union's rate. However, it was only during the signing of the final paperwork that he informed me that I'd have to take the vehicle without an inspection sticker. North Shore Mazda, despite charging approximately $200 more for Documentation Fees than its competitors, is not equipped to provide inspection stickers, so customers must wait until they receive the registration in the mail and then have the vehicle inspected on their own time and at their own expense. In the meantime, the vehicle can be ticketed if it's parked on the street without a sticker. This is tremendously inconvenient and it's no wonder that they didn't mention it until I was ready to leave the dealership.Before I pulled away, Duarte grabbed one of the keys to show me one last feature. He then shook my hand and sent me on my way. About five minutes into my 15-mile drive home, I realized that the gas gauge was showing empty and a warning light was illuminated. They delivered the vehicle to me without putting so much as a drop of gas in it.After I got home, I started searching the vehicle for the second key. Just then, the phone rang. It was Duarte, calling to inform me that he had (inexplicably) put my key in his pocket, as I was leaving.I had to get back in the car and return to the dealership for the key. He asked me for the receipt for the $52 gas fill up and said he'd try to reimburse me, but all I've received from Duarte is a generic thank you email, requesting that I refer others to him. No apology was offered for my having to make a return trip to get the second key, either.Considering the rigid and impersonal sales tactics, inflated doc fees, no inspection stickers, and careless delivery practices, I would not recommend this dealership.One more thing: I recently noticed that my front license plate appeared to be loosely hanging from the front bumper. I removed the license plate and bracket and discovered that Duarte had missed the "dimples" preset in the bumpers, which provides threads for the license plate screws. I had to drill two new holes to secure the plate. Now, I have four holes in my front bumper instead of two. Please don't reward this dealership's sloppy practices with your hard earned dollars.

Paula

Sep 18, 2014

Last week I had a very good experience at North Shore Mazda dealership in Salem, MA. I was looking for a particular Mazda on Saturday, they called me (NSM) Sunday, I went and looked at the vehicle Monday and drove it home on Tuesday. Dmitriy Rutman was the sales person that helped me, he was very helpful, informative, knowledgeable and made me feel very comfortable. Since then he has touched base with me to make sure I was pleased with my new vehicle or if I had any questions or concerns. I would definitely recommend North Shore Mazda and Dmitriy Rutman to my friends. Also, the gentleman who helped me with the finance side of my purchase was very pleasant and helpful.

Siss254

Sep 5, 2014

I just purchased a 2014Mazda3 from North Shore Mazda. Duarte Bettencourt was my salesperson. He was very helpful and very personable. It was my first purchase for a new car.. Duarte was very knowledgeable on both of the models that I test drove. When I picked the car up Duarte carefully went over the manuals, warranty etc. I would recommend Duarte to family and friends. Thanks for the great purchasing experience.

patricia edwards

Sep 4, 2014

I recently bought a used car from North Shore Mazda, and was assisted by salesman Dmitriy Rutman, Dmitriy was helpful, and patient, as well as extremely entertaining. Being a bit of a nervous wreck, he completely put me at ease, patiently talking me into test driving vehicle instead of judging it from the passengers side. He helped guide me through the process of buying a vehicle, all the while making me and my daughter laugh with his delightful sense of humor. I recommend him highly.

ryan.fairbanks.5059

Aug 26, 2014

I went to North Shore Mazda with the intention to fix a few parts on my Mazda 3. After being told the cost of the repairs, I felt discouraged. Duarte Bettencourt approached me to inquire my reasoning for being there that day. After explaining my situation, the cost quoted for the repairs, and the fact that I have been a Mazda customer for 7 years, Duarte felt confident that he could help me. Because of Duarte, I ended up trading in a car that I initially came in to fix, for a new 2014 Mazda 3, for just $10 more than what i was currently paying per month. I would recommend Duarte to any of my friends because of his helpfulness and ability to cut to the chase to offer me the best possible deal.

Benjamin Turton

Aug 14, 2014

I arrived at N.S Mazda knowing exactly what I was looking for, with no intention of actually purchasing on the day of my visit. When we first arrived at the Dealership Al, came out of the building (which in past experiences is never a good sign). We told him that we were just looking for the time being, and he offered to walk us around the parking lot (in the freezing cold) and show us the differences between the trims (we were looking at the CX-5). We found a Grand Touring (top of the line trim) which had more features than I had initially been looking at, but would always be nice in those cold New England Winters (Heated Seats, Dual Zone Climate, etc.) and took it for a Test. The Drive went great, Al told us about all the features that were standard on the car and explained how you could tell the difference in acceleration between the Touring and Grand Touring (Touring has a 2.0L where as the GT has 2.5L) among other things. My Wife and I both got out of the car at the dealership, and were very happy with our experience. We told Al that we wanted to check out some other vehicles prior to making our decision, just to cover ourselves. He gave us his cell number and said to call him to let him know if we chose NOT to buy the Mazda (which in my experience is also very unusual). We went around to a couple of other dealers, Kelly Nissan (Rogue/Murrano), Moore GMC (Terrain), & Honda North (CRV). Nobody ever bothered to come see if we needed any help or had any questions, which I mean it was pretty cold, but if you see people out in your lot take 2 minutes to go out and check-in with them...We did end up going into a couple of the show rooms and test driving a couple of the models. We weren't happy with any of the other cars we tested out. We called Al back after going to the other dealers and told him that we wanted to proceed with the Sale of the CX-5, he was thrilled. He took us to the car to take it out and filled the with fuel, synced both of our phones with the bluetooth system, and put the sold sign in the window (without receiving any $$). We waited around for a few minutes and got to talk with Kevin, in Financing. Kevin made this process seamless, this may well have been due to the fact that we were paying cash as opposed to financing the car. it was incredibly easy and Kevin was very personable and friendly. They said that on Monday (since we were at the dealership on a Friday afternoon) they would send their people to the registry to get all the paperwork taken care of. This didn't seem to actually happen until Tuesday, which was somewhat frustrating for me, but not the end of the world. My only negative of the whole process was having to wait a little bit extra for the car, and that I ended up paying a little more than initially expected, but this was due to MY decision to get the higher end trim vehicle. There was never any pressure from Al to buy the higher end model, at least not directly but its possible that his intention in getting us to drive the Grand Touring was to get us to buy the higher trim. Either way i didn't feel that we were being force into anything that we didn't want to do. The Staff was incredibly personable and friendly. If I ever buy a Mazda again I wouldn't hesitate to go to NS Mazda. On a side note, my wife purchased a Mazda2 From Frank Csencsits a year prior, when they were still Ira Mazda, and he is just as incredible as Al Blank. Had he been there on the day we went to look at our CX-5, we would have more than likely done everything in our power to buy from him again!

somm1

Aug 12, 2014

Thank you for helping me acquire my new Mazda 6. Duarte, thank you for your patience. You were great and I will never forget how much you helped me. Great job.

Jhagan5

Aug 11, 2014

Dimitriy was very helpful in facilitating the purchase and pick up of our CX9. My wife is thrilled with the car. The paperwork and trade in were fast and efficient. We would recommend the dealership and staff to others as a result of this experience.

taurus2008

Aug 10, 2014

Went to look at a used car which was well priced and talked with Duarte. He was extremely polite and friendly. After visiting several other dealers my wife made the decision to go back and purchase a ford taurus from him. most of the other salesman seemed to know better than us which car we needed. went back 2 days later and the car was ours. Very pleased with his attitude and non-pressure Consider this dealership when looking for a new or used vehicle

bryan.armington

Aug 9, 2014

Dimitriy was very helpful in completing the purchase of my used Honda CR-v. He went out of his way, via texting, e-mail and phone in facilitating the transaction - even if not actually in the dealership. It was a pleasure doing business with him and North Shore Mazada

Finnegan20

Aug 6, 2014

Duarte Bettencourt made buying my new CX-5 much easier and better than any new car I have bought. He was very informative and not pushy. He listened to my wants and we found the perfect match right on the lot. Jovan was also very accommodating. Overall this is THE place to buy on new car in Salem.

suzannemcc

Aug 2, 2014

I went into this dealership to explore my options upon returning the CX-9 I had leased previously. Tony greeted me at the door and from that point til (the next day) when I drove away with my new Mazda 3, it was quick, easy and painless. Tony was knowledgeable and friendly and knew the answers to all of my questions. The next day when I picked my up vehicle, he went through it carefully with me and made sure I had full understanding of its intricacies. It's a great car and I couldn't be more pleased with the experience. What has always had the reputation of a difficult experience (car buying), this was really just great. Thanks Tony!!!

chanchan24

Jul 31, 2014

Tony made my entire car buying experience both fun and easy. With the help of Tony and Jovan, all of my questions were answered. With their help, I was able to find the right car to fit my needs and at a great price.

Family star

Jul 31, 2014

Due to my recently growing family we had to upgrade to a bigger vehicle. At North Shore Mazda I came across the most helpful sales associate I have ever come across. He helped me look at the pros and cons for each vehicle that were geared towards my family needs. With his patience with my indecisiveness he finally helped me settle on the Mazda CX-5. I highly recommend this sales associate, Tony, to anyone who needs help making the right choice for themselves to invest in a quality vehicle. Not only did the result of getting a great car make this a good experience but so did the associate helping.

runnnnyrunrun

Jul 30, 2014

My experience here at North Shore Mazda was nothing but the best. My salesman Duarte was a perfect gentleman, easy to talk to and very friendly. Duarte helped me understand my options without being too pushy or trying to hard to sell me the car. He was also very easy to work with to negotiate the pricing on the car and helped me get the car for a great price. Overall my experience there was an excellent one and would most definitely recommend this place to others!

swicks

Jul 28, 2014

We have been researching my car purchase on and off for nearly 2 years. I knew that this summer we would pull the trigger, but when we walked into North Shore Mazda in Salem we were not planning on walking out with a car. But Dmitriy walked us through the model we were interested in, and by the time we left we knew we had found the car we wanted.I know the car dealer dance pretty well, but the visit here did not feel scripted. We took the time we needed, and Dmitriy was was nearby when we had questions or were ready to talk.It a great place to buy your next Mazda. Good cars; good people.

jeffreyk65

Jul 27, 2014

Dmitriy and the whole North Shore Mazda family was exceptionally helpful and caring. Helped me find the right car for me. Wish I could give them 10 stars!!! Definitely doing business with the North Shore again!

justin.sacco.96

Jul 25, 2014

Overall I have to say that my sales associate was outstanding, along with the gentleman Jovan. I am also pleased with the deal I received on my vehicle. I think this is a great dealership and look forward to working with your team in the future.

dcjohn8258

Jul 9, 2014

Our salesperson was Duarte who was extremely friendly and attentive. He sat with us for several minutes discussing the features we were looking for in our next vehicle. Once we decided on the vehicle we wanted to look at Duarte brought the CX-9 out for our inspection. Duarte was very knowledgeable spending several minutes going over the features of the vehicle and explaining the many features of the vehicle we weren't aware of. We took the truck out for a test drive and were impressed with the ride, handling and comfort of the vehicle. Once we finished the test drive we went inside to talk about purchasing the vehicle and having our trade-in appraised. He then told us about the owner loyalty program and were pleased to learn that we would be able to participate in the program at an affiliate dealership closer to home. The whole process although a bit long was surprisingly stress free. The price posted on the internet ad was the price we paid. Kevin handled all the financial paperwork professionally without pressuring us to purchase additional options. The best part was that we were able to leave the dealership I our new CX-9!!

Rhondamazda

Jul 9, 2014

Just purchased my 4th Mazda 6. The entire staff at North Shore Mazda were amazing. My Salesperson was Dmitriy Rutman and he made the purchase a truly wonderful experience. Kevin Hundley made the financing and paperwork quick and painless. I would recommend this dealership to my family and friends!

itamar82

Jul 3, 2014

Dmitriy very friendly and knowledgable. Was able to close on the deal very quickly and lease a new CX5 the same day! Would definitely recommend to friends and family to work with Dmitriy in the future.

nana2maddie

Jun 30, 2014

After reading good reviews,went to dealership to check out a Mazda. Being 6'4 I was curious how comfortable this car would be.After sitting in car I was impressed with the roominess. My salesperson Duarte Bettencourt was very knowledgeable and helpful and directed me to a new 2013 Mazda 6 which we took out for a test drive. It seemed to fit the bill. I told him what we could afford for a monthly payment. He brought the deal to the manager and the manager was able to make it happen. I showed up at 10:30 in the morning and left that same day with the car detailed, insured and ready to take on my vacation. I was very impressed with the saleperson, manager and finance manager. Did not feel pressure or have to sit through the usual back and forth with negotiations that typically ensue at other dealerships. It was a seamless transaction. If I didn't experience this I would not believe that buying a car could be this pleasant. Would definitely recommend this dealership for the best car buying experience and value. They also have an incredible service plan which we will be taking advantage of.

MatthewSkomurski23

Jun 29, 2014

I stopped by North Shore Mazda after shopping around a few different places and I met a friendly salesman named Dmitriy. He found the car that I was seeking in a short amount of time and for a reasonable price. Once the car was received it was detailed well and simply put, I am happy with the results.

DKH22

Jun 27, 2014

Dimitriy could not have been more helpful. Love the car and A+ for the service and overall experience. Dreaded the process going in came out very satisfied. Two big thumbs up

davsug

Jun 26, 2014

Dmitriy was a wonderful salesperson and was very friendly and courteous throughout the whole process. The car was exactly what I was looking for and the price was very competitive. Kevin was also a pleasure and really made the whole experience even better with a very good financial process. Highly recommended.

Wigginoutt

Jun 24, 2014

Dmitriy was a great salesman, not only was he professional and knowledgeable about the car I chose, he was friendly and polite. He made me laugh so as not to feel overwhelmed with the process. I would definitely recommend him to others......

fiorello

Jun 23, 2014

Dmitriy came to great us and made us feel very confortable. He is an excellent Salesman. He explained all facts and answered all our questions with knowledge and great sales assistance

bostonguy617

Jun 18, 2014

I went to north shore mazda with the intentions of just taking a quick look at the cx5 because my friend recommended it to me. the staff was extremely friendly. no one was pushy and my salesman, tony, was just amazing. overall the process was simple, easy, and swift. i will most likely be buying my next car at northshore mazda.

2004chevy

Jun 14, 2014

Went to North Shore Mazda to help my brother with the purchase of a 2006 Scion XB. Met with Dimitriy Rutman, he was very helpful and friendly. I believe my brother got the best deal possible with Dimitriy's help. Maybe I will go there to look for a used pick up if I eve decide to part with my 2004 Silverado.

Ern123

Jun 11, 2014

I bought a certified used car and when it came time for the first oil change the tech said it needed brakes. I asked how this could be if it was certified and they blamed our driving. They didn't do anything about it. Sales manager would not even call me back. Don't trust them.

rachelandjay

Jun 3, 2014

My husband and I decided to upgrade from my little Mazda3 hatchback to the larger CX-5. We had such an easy and stress-free experience with the whole buying process. Frank led us through all of the details and paperwork in a clear way that made us feel appreciated. The best part is the dealer loyalty program that comes with free oil changes and credit toward service. We're going to drive this car until it gives out, but if we need another car, we would definitely come back!

Latinik

Jun 2, 2014

I was in need of a new or newer vehicle and originally visited North Shore Mazda in Salem looking for a Mazda3 hatchback. My salesman, Duart, was very helpful but we could not get the numbers (money) to where my budget needed. A few days later Duart called me with information about 2 used Mazda3s that will fit my budget. After test driving both of them I settled on a 2011 Mazda3! I am very happy with the level of service and the continued effort given to my needs.

Saraha3614

May 30, 2014

We visited many of the dealerships in the North shore area. North shore Mazda is the only one we came back to. Tony made us want to come back. When my husband and I first walked into the dealership, he was the first one to great us and did make us feel pressured into committing to something immediately. His product knowledge and customer service is excellent. We were very pleased with north shore Mazda, and will surely be back in the future.

dourdoufis

May 24, 2014

I researched the Mazda CX5 and went to my local dealership in Portsmouth NH. A very bad experience there. I decided to take a ride to North Shore Mazda. It was well worth the ride. Lindsey was very professional. She answered all of my questions. She brought out the car I was interested in and helped me get a great deal on it. The dealership is clean and everyone was friendly and helped what I usually find a stressful task to be be an easy one. I left the dealership a happy customer. I bought a great vehicle and I got a great deal. I am a new customer but they have me as their customer for life.Thanks North Shore Mazda!!!

blw2305

May 21, 2014

I've purchased 6 cars from various dealerships in the last 10 years. My recent purchase of a gently used CX-9 was by far the easiest of all. I had done a lot of research and gone to other dealerships only to get the usual runaround (changing prices, changing cars, "talks with manager"). I go into a car buying experience expecting it to be painful and long. I came into the dealership at 11am, talked with Donovan, took a test drive, and walked out at 2pm with a new car. Jovan handled all the financial aspects/paperwork and was also great to deal with. No nonsense, just how a purchase like this should be. I also noticed during the test drive that the brakes were giving a little vibration. They told me to drive it for a few days and come back if it didn't resolve itself (thought it might be some corrosion on the rotors). I brought the car back in when it didn't go away and walked out with a new set of front brakes for no charge. I've been telling everyone I know about this place and will definitely consider them for any future purchases.

anthonny.roche1

May 2, 2014

this dealer they could get you approve on any car but watch out take a mechanic that knows about this brand of car and verify the car they will sell you a car with lots of deficiencies and hidden problems and when you try to get the problem resolve they always have and excuse or the person is never there or when you go personally they can not talk to you because they are making fake excuses even with the warranty they make fake arguments or hustle out of money

Diane23

May 1, 2014

Jovan and Kevin where both Gentlemen, they made you feel like a friend rather than a customer.I would recommend this dealer and these Gentlemen, to anyone interesting in buying a vehicle.

dpearson2009

Apr 29, 2014

This was my 3rd Mazda purchased, second with Jovan. I will be back for the 4th time when ready, as always top notch Customer Service, Sales experience and friendliness.

substitute02

Apr 29, 2014

I would just like to thank Frank, and Kevin for making the purchase of our new Mazda such a pleasant experience! They worked with me, to put us in a new CX-5, which the wife,and I are really enjoying! We traded in a 2010 Mazda 3, and got a great deal on our new car. It was a pleasant, stress free enviroment, at North Shore Mazda. I would highly recommend this dealership to anyone looking for a new, or used car. Jim, and Kati Valente

ZoomZoomFJR

Apr 12, 2014

Like most people, I'm not a fan of the car buying experience. Too many dealers either ignore real customer service or pay lip service to it. I spent a lot of time researching this purchase and had narrowed down our search to a few different makes and models. Besides getting the car we wanted at the right price, It was just as important to me that the dealership treat us with respect. Based on reviews on DealerRater and other sites, we decided to head to North Shore Mazda to look at the CX9. I was greeted by Dmitriy Rutman and told him I had a limited amount of time as I was on my way to work. We sat down and had a low key discussion about what I liked about my current car and what I was looking for in a new purchase. It was a relaxed and realistic conversation and I took a quick test drive to make sure the CX9 would be a good fit. We agreed to meet again in about a week when my wife would be available. Before leaving, Dmitriy introduced me to Dan McBride, the General Manager, who asked me how the visit had gone and if I had any questions. I walked out the door without any pressure to commit to a purchase.On our return visit, my wife took a test ride and we agreed to sit down with Dmitriy to talk about a possible deal. We were trading in an older high mileage vehicle and the dealership gave us a fair trade amount based on it's age and condition. The deal progressed pretty quickly. The initial offer was competitively priced, sparing us the phony ordeal of a bare knuckled back and forth negotiation. I made a counter offer that Dmitriy brought to Dan McBride which they accepted. We met with Kevin Hundley to process the sales and finance paperwork. Kevin is very low key and easy going. As with any dealership, they do offer a number of insurance and other add-on services. I know this is another revenue source for the dealership, but Kevin explained each thoroughly and didn't pressure us to buy.It's been a few weeks since our purchase so I've had a chance to think about our overall experience. A few themes emerged: our time was valued and we were treated in an open, respectful manner. Dmitriy has been in the business for a while and is a knowledgeable and patient sales consultant. I found his directness and low key sense of humor to be refreshing. Like any dealership, North Shore Mazda is in the business of selling as many cars as possible. They've made a business decision to do this by not playing games. If this is how you like to do business, I would highly recommend this dealership.

annberman

Apr 7, 2014

We walked into NSM with the intent of a test drive, but walked out owning a new car! We were extremely impressed with our salesman, Jovan Moxley. He knew the product, listened to us, and produced the numbers we were looking for. Everything was done and ready for me to pick up my new vehicle 2 days later!

ldesimone

Apr 3, 2014

I have a hard time making major decisions so I was lucky to have Dmitriy steer me in the right direction. I am more than happy with my purchase and the service I received.

sheperd

Apr 3, 2014

North Shore Mazda was an excellent dealer to purchase our new car. Dmitriy Rutman was our salesman. Not only was he a true professional and knowlegable about Mazdas, he was friendly, organized and always put our needs first. Overall, we had a superb experience with Dmitiry in sales and with Kevin the business/finance manager who was professional and organized in putting together our purchase package. AAA+++ Dealership!

lpodolsky410

Apr 1, 2014

I want to first say that despite the negative ratings, our Sales Rep, Jovan was awesome! Very friendly and helpful and he was able to help us find a car that met our needs. That being said, if it wasn't for Jovan, my husband and I would have walked out. The overall customer service in this place was dreadful. We walked in and were greeted by not a single person. Some reps were with other people but half of them were at their desks or talking to each other. We looked around for awhile and still no one came over. After about 15 minutes, we sat down in the waiting area and still no one came over to even greet us. It was clear we were in need of some assistance. Finally, my husband got up and grabbed someone and asked if we could talk to someone about buying a car. Jovan came over and apologized and sat down with us to go over what we were looking for. After a few hours, we found a car and got everything signed and processed. Since it was a lease, we made arrangements to pick up the car the next business day. Jovan said he would be in contact to let us know the progress of everything. Jovan did call us and gave us updates a few times and said it should be ready by the end of the day. When I called around 6pm to see if it was ready, Lindsay answered and had absolutely no clue what I was talking about and gave me Jovan's cell phone number to just speak with him. I asked her if she could just check to see if the car was ready. She came back and said she had no idea what I was talking about. Long story short, we got our car but the overall customer service (aside from Jovan and Kevin who helped us with the paperwork) was some of the worst I've ever experienced when buying a car. Hopefully this is not a reflection on Mazda as a whole as I would hate to regret my entire car buying experience.

susanschick

Mar 31, 2014

We purchased a used car from Northshore Mazda that had several problems after we brought it home. We returned the car because we could not get an inspection sticker. The car was in the dealership for 1 week the first time and 10 days the 2nd time. We were told by the sales manager when we called to find out when the car would be ready that "I have a dealership to run, I don't have time to worry about your 12 year old used car." We have never had an experience like this before. It was beyond fustrating dealing with this dealership. I would never return to buy a car from them.

leechorney

Mar 22, 2014

We had a great experience trading in our mazda 3 and purchasing a mazda cx5. Frank was very helpful and made the entire experience pleasant and straightforward. We did not feel pressured into purchasing anything we didn't want and overall we had a great experience here.

OttoAuto

Mar 22, 2014

I came in looking for a car with a very strict budget and ended up leaving with a great car and the payment I wanted. The attention I received was exceptional! I look forward to working with Jovan and the team at North Shore Mazda again.

DJKS

Mar 21, 2014

Dmitriy was an extremely helpful salesman and very pleasant in which to do business to purchase my new Mazda CX5. Would come back again and also recommend people.

zipavest

Mar 18, 2014

Had a wonderful experience with this dealership and Dmitriy was on top of everything and made it very quick to get everything completed. Kevin was awesome and very friendly who handles the financing.

aweibana

Mar 12, 2014

great place to buy a car, they went to great lenghts to find exactly what we were looking for we want to buy a 2012 cx-9 they din't have it on stock after a few phone call they find our dream car cx-9 fully load it for a reasonable price. thank you north shore mazda.

judys1940

Mar 10, 2014

Our saleman was very pleasant, helpful and made our experience of buying a new car fun!We knew very little about the Mazda before we entered the showroom but were very informed of the cars and their abilities and features.

Vera

Mar 8, 2014

North shore Mazda is great! Easy to work with and no pressure. Jovan is a class act!

Vmurton

Mar 7, 2014

I shopped around a lot before buying a car (multiple dealers and brands)! But, North Shore Mazda was the best dealer I went to by far. They were patient and easy to work with. I worked with Jovan and he was fabulous. Friendly, knowledgable, and no heavy pressure.

Dave BW

Mar 6, 2014

Making a desicion on buying a new car can be overwhelming....not so at NorthShore Mazda!! My purchase was discovered, sold, and driven away in the matter of 3 hours and on a Sunday!!! I can't say enough about the sales staff, feel like we are old friends already. We will be because I am sold on the dealership as well as the automobile. NorthShore Mazda is a member of a small group of dealerships owned by a family from Connecticut... The Shaker Group.... I just called the dealership to get the name of the Group and Kevin answered the phone and actually thanked me by name just by remembering my voice!!! Caller ID couldn't have been the reason because I didn't call from my phone!! Now thats a person and company that I want to do business with!! And I will continue to travel from Boston to do just that! You are a person and not a number here! The incentives and programs offered by the Shaker Group are most generous and attractive!! My salesman,Jovan, is GREAT! Someone that I will buy my next Miata from and hope to once again deal with the nicest guy originally from Ohio, Kevin, when it comes time to sign those ownership papers!! Great job guys!!! Will be back and will dfinatly spread the word. I never am inspired to write on an sales experience so many of them are just average...this one definatly wasn't...it was way above!!! Thanks North Shore Mazda and all who work there!!

dbwarias

Mar 6, 2014

Making a desicion on buying a new car can be overwhelming....not so at NorthShore Mazda!! My purchase was discovered, sold, and driven away in the matter of 3 hours and on a Sunday!!! I can't say enough about the sales staff, feel like we are old friends already. We will be because I am sold on the dealership as well as the automobile. NorthShore Mazda is a member of a small group of dealerships owned by a family from Connecticut... The Shaker Group.... I just called the dealership to get the name of the Group and Kevin answered the phone and actually thanked me by name just by remembering my voice!!! Caller ID couldn't have been the reason because I didn't call from my phone!! Now thats a person and company that I want to do business with!! And I will continue to travel from Boston to do just that! You are a person and not a number here! The incentives and programs offered by the Shaker Group are most generous and attractive!! My salesman,Jovan, is GREAT! Someone that I will buy my next Miata from and hope to once again deal with the nicest guy originally from Ohio, Kevin, when it comes time to sign those ownership papers!! Great job guys!!! Will be back and will dfinatly spread the word. I never am inspired to write on an sales experience so many of them are just average...this one definatly wasn't...it was way above!!! Thanks North Shore Mazda and all who work there!!

Grassdancer1

Mar 5, 2014

Everybody was very nice and pleasant to work with. I would buy another car from them any day. I am so happy with my new car.

valerie128

Feb 19, 2014

I am always very sceptical when walking into a car dealership. I work hard for my money, which includes two jobs and try to save for my family. Everyone at North Shore Mazda that I met seemed genuine, thoughtful and caring. Jovan Moxley was very professional and helped me to understand all components on vehical and helped the process go without a hitch.

jgiglio83

Feb 10, 2014

I was in search of a safe used car and needed to find something fast that was within my budget. Jovan is THE BEST car salesman I have met. It was truly a pleasure. There was no pressure at all and he helped me get into a brand new Mazda 3 and I love it. I hate buying cars and I dread the whole process. NorthShore Mazda made it effortless. When I went to sign papers, I could not find a sitter for my one year old and the entire staff was extremely friendly and all smiles, they even gave him a stuffed animal (CarFax Fox). They really do everything they can to make it an enjoyable experience for everyone. A++ in my book!

Bizmark

Feb 1, 2014

A very pleasant overall experience. Frank was very helpful from the moment I arrived till the time I took delivery of the car. He answered all of my questions and gave me as much time as I needed to make a decision. I received a fair price from the dealership and my wife and I are very happy with the car. I would definitely purchase other vehicles here and I would recommend this dealer to my family and friends.

EJSZ

Jan 29, 2014

I initially went into North Shore Mazda to check out the Mazda 6 and the CX-5. Donovan Dodge took me out for a test drive in each. I explained to him that I was not going to buy anything for a month or more. He followed up after a month by which time I was ready. We bought a CX-5. I have nothing but positive things to say about North Shore Mazda and especially about Donovan. Excellent communication. No pressure. It was the best car buying experience that I have ever had.

jdt88

Dec 22, 2013

My car buying experience at North Shore Mazda was exceptional! Dmitrity invited my daughter and I inside the show room and asked what was important to me in a car (and didn't try to suggest anything that I didn't want which was nice!). Then he quickly found and showed me all of the cars in stock that matched what I wanted in my price range. I then went for a test drive in a CX-5 and was sold! Dmitriy was very friendly, knowledgeable and helpful throughout the process. There was no pressure at any time to buy or look at anything I didn't want. Kevin (who dealt with all of the paperwork) was very friendly and helpful too! He was professional but made me feel like family at the same time. So wonderful!If you are looking for a great car buying experience with no pressure, choose North Shore Mazda! All of the people at North Shore Mazda are friendly, knowledgeable and helpful! Thank you Dmitriy and Kevin for all of your help! We love our new CX-5!

Ranadavid

Dec 22, 2013

First time buying a car from a dealership for my son's first car. Great experience, Jovan took the time to be as specific as possible with us and was extremely helpful. Would come again and would recommend to my friends and family. Thank you Jovan and North Shore Mazda for great service!

suzannepcaruso17

Dec 12, 2013

Jovan was very patient as it took me a long time to get out of my old Madza 3 and into the new one. Very happy customer!

Smudlinek

Dec 1, 2013

North Shore Mazda team by faaaaaaaar outperformed any other I have visited while shopping for my new car. Tony Pasuy is a very knowledgable, friendly and patient sales guy. Unlike at other places I had been to, Tony actually listened to what I wanted. I did not feel "pressured" to buy at any time during my 3 trips. Jovan walked me trough the offers and helped me decide. Kevin Hundley gave me the best deal on my new CX-9 and handled all the bank related calls and paperwork. They even helped me get my wife a keyless entry for her 2010 Mazda 3 for 200$ less than other places quoted. These guys understand that happy customer is a returning Customer. My brand new CX-9 is my second mazda bought at this dealership. Save yourself a hassle and only buy at North Shore Mazda.

stiginz

Nov 29, 2013

Worked with Jovan Moxley and it was a pretty smooth process. As mentioned by the other reviewers, very different vibe here as there is no hard sale. Jovan showed us the vehicle we were interested in, we talked price, and reached a deal. he did not try to upsale or pressure us to make a decision immediately. Good guy, even delivered my vehicle to NH for me.

shanz428

Nov 24, 2013

From the initial greeting Albert was very professional and generous with his time. I never felt any pressure to buy a vehicle. I did eventually decide on a specific 2014 mazda3 with a color they did not have on their lot. He assured me he would locate one as soon as he could. Within a couple of days he discovered one in Connecticut and had it delivered to his dealership. It was exactly what I ordered. Then when I went to work with Kevin regarding the paperwork, I was equally impressed with his professionalism and positive attitude. They have a customer for life. Thanks, Ron.

Nsantoro

Nov 9, 2013

Al was very friendly, funny, and fair. He was working on multiple deals at once and managed to give us all the attention we needed throughout our experience. I am very happy with the car I purchased.

buyamazda

Nov 4, 2013

Jovan was great! Very easy to work with. I would happily work with him again in the future and that is not something I say about most car salesmen.

VandJoe

Oct 31, 2013

The staff was professional and courteous, specifically Al and Kevin. We had two small children with us - they were very patient and made both us and the kids comfortable during our stay. Al was respectful of our time, he directed us toward the most appropriate vehicle for our needs and budget. Kevin, who is quite personable and welcoming, made the financing process easy and helped us achieve the lowest interest rate. We purchased a vehicle on our first visit on a Saturday and picked it up on Tuesday. It's clear that integrity is important to this dealership as they honored every promise made, without fail. We appreciate the added value this dealership provides with customer appreciation benefits and various service package options.

discipio

Oct 24, 2013

Jovan Moxley is an excellent sale person and helped me get exactly what I wanted in a new vehicle. Although they didn't have the color I wanted in a Mazda 3 on their lot, they were able to locate one for me in two days.

sixsalmons

Sep 10, 2013

Why I gave Jovan, Kevin and Jim high ratings: Jovan was very pleasant, patient and helpful. Mostly importantly he did not pressure us into purchasing something we did not want, but rather helped guide us toward making a smart purchase. He made us feel comfortable with our purchase and was knowledgable about the specific model I wanted, CX-5 and Skyactiv technology. These helpful and understandable explanations helped my husband and I decide between the 2 Mazda models and a Prius that I had been considering. His warm, polite manner made it easy for us to work with him, while also helping us to make the decision to purchase a car from your dealership. Kevin, who explained the car to me after I purchased it, was also very easy to work with. He was very knowledgeable about the specific model and made it easy for me to understand how to drive the car, use the dashboard, radio and navigation system. He was very polite, respectful and helpful. Jim explained all of the pertinent financial info very thoroughly, making it easy to understand. He helped us decide what extra options to pick. It was a less stressful experience than we've had at other dealerships.Overall we give Jovan, Kevin and Jim, the highest recommendations and appreciate their professional and helpful manner.

rpalumbox3

Sep 5, 2013

I am giving a 5 all across the board is simply because when i first walked in i was greeted with such kindness and politeness better than any other dealership that i have been to. When i first called i spoke with Frank and he right away recommend when i came in later that day i saw Al that he was the best man to help me. Al was extremely kind and very helpful i told him i wanted to look at the Mazda 6 and he pulled it right up and we took it for a test drive. It was the first time anyone from all the dealerships i went too have done that and right then i knew i wanted the car. Al made sure he helped me out to save money any way, being an 18 year old and buying my first car he knew how to save money in the correct places. In the end i bought the car i wanted for an extremely good price and i left the dealership very happy. i would say my experience with Al and the Mazda dealership was amazing and i will make sure to tell people about this place.

mv50gr

Sep 2, 2013

I initially called to determine availability and discuss pricing. Jovan was very friendly and informative. He quickly got back to me with the answers. We set up a time to meet and he was ready and prepared. We avoided the "typical sales approach/games" and Joval understood and respected our needs. Once we finalized on a price, the team was quick to get the car prepped. We reviewed the paperwork with Jim and sat down with Kevin to go over the car details.It was a very pleasant experience - which is certainly not something you typically relate to car dealerships. Much of this was due to the style, approach and customer service of Jovan.

Aliciapalomba

Aug 28, 2013

Earlier that day, I had been to another Mazda dealer and was so discouraged when I walked out the door. I came to Northshore Mazda because my family had purchased a Mazda 5 from here a few years ago. When I walked in I was greeted with a friendly hello from Jovan as soon as the dealership was closing down. He worked with me and educated me on all of my options, well past the time he needed to be there. I walked about after purchasing a new Mazda 3. And I have to say it was the MOST pleasant experience. Jovan was an amazing salesman and was so very helpful.

kevinward1

Aug 23, 2013

great very friendly people like to joke around and have lots of personality will recommend family and friends to buy vehicles from this dealership they make u feel welcome

jacclouseau

Aug 6, 2013

I purchased a new Mazda 2 from North Shore Mazda at the end of July 2013. I dealt with Jason, the internet salesperson, who treated me professionally and sincerely from start to finish. I did do my homework before negotiating the deal, but both Jason and the business manager provided me with the best possible service and I came away with a great deal on the new car and a generous trade-in allowance. My first visit, to drive the car and begin the negotiations, was short and sweet, and a phone call the next day to seal the deal was all that was required. The following day I picked up the new car and left my old one with them; all the paperwork was perfectly prepared and the transaction was the quickest and easiest I've ever experienced. The business manager didn't even try to upsell me with extended warrantees, etc., although he did indicate they were available, which I appreciated. Loving the car so far, and nothing but the highest praise for Jason and the dealership. I highly recommend purchasing from them.

sponaglem

Aug 1, 2013

From the the second I walked into the dealership I was welcomed and taken care of by Jovan. He made the whole experience so worth it, I went in to just check things out and left with such a great deal! Jovan made it a very personable experience!

opmjeff1

Jul 31, 2013

The car-buying experience here is better than most dealerships. There was a small amount of the traditional back-and-forth between myself and the sales person and the Sales Manager, but it was fast and the dealership was reasonable with what they asked for and what they gave in on. The Sales Associate, Dmitriy Rutman was knowledgeable and helpful. He was straight with me and had a sense of humor, so the experience was pleasant. Their Loyalty Program is excellent with free oil changes for like and every other scheduled maintenance is on them. This might actually get me to have service done at the dealership, which I would not have considered at the regular dealership prices. They worked quickly getting the paperwork and vehicle prep completed, so I was in and out in a couple hours.

Tbull512

Jul 31, 2013

After going there to look at a used Mazda 3, the dealership worked on with me and got me a better deal on a brand new one. The salesman Jovan was extra helpful and dedicated himself in trying to get me the best deal that was affordable to me. They managed to accomplish this task very quickly and I was off the next day driving away in my brand new Mazda 3. I would recommend this dealership to anyone looking for a new or used Mazda because the service is excellent and they work with the customer until the end.

pkearney

Jul 22, 2013

I had a great experience at this dealership. The salesman, Albert, was very friendly and attentive. I didn't feel pressured at all and was relaxed. I went in on a Saturday, bought the car and had it by Monday afternoon. I was really amazed at how smooth and fast the whole process was. I got a good deal on my trade and on the new car. I would recommend visiting this dealership.

peyt

Jun 28, 2013

All around great learning experience at North Shore Mazda - no question was unanswered despite my MANY questions and concerns about leasing a car after years of having no car at all. Jovan could not have been more of a calming influence for my anxiety throughout the process. I learned a great deal about car dealers and what the process of leasing is all about. I spent a lot of time researching this car and looking into how a lease works. The convenience of finding a local dealer with an Owner Loyalty Program made it easy to choose this dealership over others. Jovan described all of the many "perks" this dealership offers and helped me to determine what my needs in a car would be. I highly recommend them if you are settling on a Mazda! PNSalem, MA

asamaras17

Jun 27, 2013

Jovan was great work with. He took care of everything and made the whole experience not feel like I was being sold a car but rather I was finding my new car. I would suggest that everyone go and talk to him specifically and you will not be disappointed.

kair4

Jun 18, 2013

Jovan and James provided excellent service and they were very informative. They made it a pleasant experience. So far I really like the car and will definitely purchase my next vehicle from North Mazda if I continue to like it.

Marbleheadcharles

Jun 18, 2013

Absolutely great group if people to work with. They believe the customer is always right. I will never buy another car anywhere else. Jim Bennett and Al blank were especially friendly, honest and outstanding as was the sales manager.

ccfeijo

Jun 11, 2013

I would like to express my satisfaction in being assisted by Jovan Moxley at NorthShore Mazda. He not only treated us with courtesy as soon as we arrived but also was able to work with us in trying to find the best car according to our budget. At any moment we felt pressured by making a decision, in fact I have never felt so comfortable buying a car as I felt when I was dealing with him. He deserves a 10 and my husband and I strongly recommend him! Good Job Jeovan! We look forward to doing business with you again in the near future!Carolina and Nicholas

fredthecat

Jun 6, 2013

From the first time we saw the car on the lot to the delivery of the vehicle our salesmen made everything easy. The dealership went the extra mile to see all of our concerns were addressed. They really worked with us on financing and obtaining an extended warranty. I felt everyone involved listened to me and hear me. It was an all around good experience. So much so that they have me considering a the purchase of a Mazda.

slauterjc

May 30, 2013

Had a friend recommend dealership. It was a good experience overall. The salesman was not pushy. The sales manager was easy to negotiate with. The service manager had my wife's new CX-5 prepped and ready in no time. This is our 1st Mazda but if we like the product we'll definately be back to North Shore Mazda.

kamullen

May 23, 2013

Albert was so upbeat and friendly. He made me feel very comfortable while searching for the right vehicle. My experience at North Shore Mazda was very positive and I will definitely be back when searching for my next vehicle.

Unsatisfied

May 18, 2013

Purchased a used car from these guys...First off its the same crew from the now closed "Ira Mazda"... shady tactics and all..Within 1 month I had to replace the rear brakes and rotors because the pads were so worn that they gouged both rear rotors..They wouldnt fix it because teh car was out of warranty...The brakes didn't squeak or show any indication they were worn until it was to late......My mechanic indicated that both wear indicators on the brakes were actually bent back by "somebody "so that they wouldn't squeak..A very shady tactic indeed.."NEW" dealer with the same old tricks and employees from the old Mazda dealership...Avoid..

kiko123

May 7, 2013

My husband and I worked with Jovan while purchasing our new CX-5 and had a great experience (I know - hard to believe at a car dealership!) Jovan was friendly, helpful and worked with us to get us to the exact price point we needed to be at. No high pressure sales tactics, and even came in during a storm because he had committed to a time to meet with us. I was incredibly impressed and absolutely recommending this dealership, and especially Jovan to everyone I know who is looking for a car.

macneitl

Mar 22, 2013

have to say that was the 1st time i have been to a car dealer and I wasnt annoyed, Jovan was very helpfull and the whole experience was great. I would recommend this dealer to all. Great job

nikkilu

Mar 20, 2013

Jovan and Eric were both very accomodating. We went in with a set budget and they worked with us to meet that budget and to also walk away with a vehicle we were happy with.

kerryo507

Mar 9, 2013

North Shore Mazda is the best Mazda dealership around. Jovan made the entire process so easy. I did not feel uncomfortable at any point. Eric welcomed me back over the intercom the day I bought the car. James made the paperwork less tedious and found me the best bank to finance through. I cannot see myself ever driving anything other than a Mazda and will go to North Shore as long as they are around.

todd5432

Mar 6, 2013

Jason Ludwig is rude, condescending, and overall a poor salesperson. He flat-out refused to negotiate the vehicle price despite the fact that it was priced a minimum of $200 above its value, he lied that they were closing (it was 7 PM, the dealership closes at 8 PM) to discourage me from test driving the car on the highway, and he dismissed the results of the pre-purchase car inspection and the cheaper car price found at other dealerships as "fishy". Well, apparently it takes one to know one. Do not do business with this horrid, "fishy" joke of a dealership.

Cricket53

Feb 26, 2013

This was the best experience I have ever had in purchasing a vehicle. Friendly salesman, knowledgeable, patient as he answered all of my questions. No pressure. Thank You North Shore Mazda for having such a salesman on your team. The experience was wonderful!! I highly recommend doing business with you as the way I purchased my vehicle and the experience I had I couldn't have asked for more.

RATER231

Feb 25, 2013

I have worked in the auto industry for 20+ years and it was a pleasure to do business with you. The car buying experiencewas top notch and my sales person Al was excellent.

ruthhendrickson

Feb 22, 2013

I had spent quite a bit of time researching autos online as well as asking my family and friends for recommendations. I was most impressed with the Mazda 3 and Mr. Moxley and the North Shore Mazda dealership made purchasing this car a pleasant experience. I give this salesman and dealership a 5 rating because they made buying a car stress free and fun. I feel I got a fair deal and they got a good trade-in and a customer that will refer others to them.

BostonETC97

Feb 21, 2013

Looking to lease a new Mazda 3 sedan, we paid a visit to North Shore Mazda. We were introduced to Jovan, who showed us all the features of the 2013 model. The exact car we were looking for was right there on the lot! Unlike most car buying experiences, this one was quick, easy, painless, and even fun! There was no haggling. We told Jovan exactly where we wanted to be with monthly payments, and he made it work flawlessly. Truly an exceptional experience, and I'd highly recommend Jovan, and the entire team at North Shore Mazda. From the test-drive to the delivery, we had fun, got a great deal, and love the new car!

pezzhome

Dec 4, 2012

We do not buy cars often- mostly because we find the experience to be unpleasant. That was not the case with this purchase. We dealt with Jovan Moxley. He was extremely knowledgeable about the vehicles and very helpful in structuring the deal. The finance manager, Jim, was equally pleasant and competent. I would absolutely buy here again and will recommend the dealership highly to others.

Ktcimeno

Nov 18, 2012

I have nothing but wonderful things to say about this dealership. My experience buying my first car was better than expected. Customer Service was amazing and they made miracles happen for me. Albert Blank, the salesman who assisted me, was great. He was funny and such a pleasure to work with. He was able to answer all of my questions and provided lots of options when it came to the car I wanted with all of my wants and needs. I have had experiences of which I sat at a dealership literally all day long waiting to find a car, agree on prices, wait for financing etc., my experience at North Shore was nothing in comparison. I was there for maybe 3 hours and the whole process was done. They worked incredibly fast and I was very satisfied with their quality of work. The prices were good, but of course when it comes to prices it can always be better! My over all experience, though, was a 10 out of 5. So pleased and so happy with the outcome of it all! I will definitely tell friends & family about North Shore Mazda and hopefully will be able to refer many happy people to them as well. So happy & so proud to say I drive a Mazda. Thank you so much North Shore Mazda!

hmf5990

Nov 17, 2012

Had a great experience with Al at this dealership. Could not pass up the deal on a 2008 Mazda3. The salesman and the manager we spoke with were so friendly and accommodating. I would recommend this dealership to anyone.

Mayday63

Nov 13, 2012

good experience, this is my third car from the dealership. Hoepfully that will earn me more of a discount if I choose to buy a fourth.

pl550

Oct 12, 2012

Alex has been a pleasure to deal with. Our car was totaled and we needed to buy a new one. After long research we decided to go to Ira Mazda in Danvers. Alex greeted us a was very friendly. The whole process was very easy and there was no "hard selling". He explained the price, financing and maintenance of our new Mazda 3.I would definitely recommend Alex to anymore.Thank you!

chrisbark29

Sep 9, 2012

I would like to say that the whole experience was superb. Consultant and finance officer were very friendly and informative. All parties from my sales consultant to the finance officer that I worked with was well above and beyond satisfactory. I would definetly purchase other vehicles there and recommend this dealer to my family and friends.

DWB1

Aug 28, 2012

I recently decided to purchase a new car. Having been a Mazda brand loyalist for close to 25 years I went to Ira Mazda. I had purchased my previous Mazda there.I think many people equate the car buying experience with going to the dentist. A combination of dread and resignation. I know I was prepared to cut to the chase and not have my time wasted going back and forth on price and options that I didn't want or need.Well I am delighted to say that my experience with Javon Moxley at Ira Mazda was terrific. Javon listened to what I wanted and he delivered. We discussed prices, different terms and programs. I felt everything was explained clearly and I was able to make an informed decision. There was zero back and forth and we concluded the deal fairly quickly.All the additional details were promptly handle by the dealership and 3 days after meeting Javon, I drove my car off the lot.Overall I feel that my experience was close to exceptional. At each turn I was treated honestly and with respect. Not only do I plan to be a repeat customer of Javon's, I plan to refer friends and family to him and Ira Mazda as well.

DanWhite634

Aug 21, 2012

My wife and I had a great experience leasing a 2013 Mazda 6. Jovan Moxley treated us great, he was incredibly easy to work with and very knowledgeable about the cars. We dealt with a couple of other dealers but decided to go back to Mazda and work with Jovan because the Mazda was a blast to drive and Jovan was able to get us a good competitive deal.

alexia5

Aug 17, 2012

From my very first visit to scope out the new CX5 until I picked up my new car a week later I had a great experience. Everyone was very friendly but I was especially impressed with my sales guy, Jovan. I was shopping around and got quotes from other dealers but in the end I made the choice to stay with this dealer because of what a great job Jovan was doing. He was genuinely friendly and helpful and went out of his way to answer all my questions and get everything taken care of quickly. He was patient and knowledgeable and always made me feel like I was his only customer. Very impressed with my experience.

triciam

Aug 9, 2012

after having recently having purchased a Lexus from IRA we decided to back to Ira to see if we could find a car for my son.Went to dealership to price and hopefully purchase a used Mazda3 with son. We had looked on line to see their availability and there were several listed. We were told there were only 2 neither had been in accident. First one we looked at immediately noted had been in an accident with side swipe on one side and poorly repaired damage over a door jam on other. We were told second car was one owner, had not been in an accident or any know attempted burglary. We could not test drive it because it had not been cleared. The associate would not drive it for us. Upon looking at car my son saw glass on floor which he thought could have been from a replacement back window. Going back into the office we had questions about the car facts which we begrudgingly answered from the manager. My son started to discuss price and negotiations with the associate who although was less than knowledgeable through our experience had been nice. After bringing my son's first offer to manager Tim returned with a response that I would have to believe was fueled by the manager who was antagonistic to deal with. Needless to say they lost a sale and probably a buyer for life. I would go anywhere else to not deal with that treatment again. Skip thi dealership.

ald153

Aug 8, 2012

The entire process of buying a new car at Ira Mazda was very easy. Upon first entering, Jovan approached us immediately and made sure that we were taken care of. He was very friendly and helpful, from start to finish. I felt comfortable during each and every step. I would certainly recommend this dealership to a friend.

Cindi Williams

Jul 28, 2012

Logging onto this site to give a shout out about Jovan, I am thoughly impressed at all the clients ahead of me that already experienced his excellent salesmenship. Let's just say he is the Zen Master of car selling. It was a calm, relaxing atmosphere with mutual respect. Being a grandmother, my priority was a safe car for my grandchildren and he delivered the perfect vehicle. The other members of the Ira team were also helpful and accommodating which made the whole process actually pleasant! Not what I expected in car shopping, thanks Jovan, I will be passing out your business cards!

chadr83

Jul 6, 2012

I worked with Albert Blank at Ira Mazda and was very happy with the results. He worked with me on my trade in, and allowed me to buy the vehicle at my pace & method. I highly recommend that if your looking to buy a new or pre-owned Mazda, go to Ira Mazda.

ryeb1978

Jul 2, 2012

Amazing customer service! I went in to look at a used car and left with a brand new 2012 Mazda2 for not much more. This was my first time working with one of the larger dealerships and I was amazed. I was expecting to go in and have to be defensive and constantly have to say "no" to unnecessary upgrades.....but that never happened. I was greeted warmly within minutes of arriving and treated like a VIP the rest of the day as well as when I went to pick up my car two days later. I cannot say enough good things about Ira Mazda and my salesman, Jovan M. I have handed his card out to everyone I know who is shopping around for a new car. Great place and I will be back for routine maintenance as well as when I am ready to trade up. Could not be happier with my experience and my car!!!

paudp

Jun 27, 2012

I have been a happy Mazda owner or lessee for 16 years, 13 of which were driving the car I was planning to replace when I went to Ira Mazda. From the minute I walked in the door of the dealership, I was given full attention. Jovan Moxley did a great job of answering my questions, assessing my needs and presenting viable purchase and lease options. Each person that Jovan involved in the total process of securing a deal demonstrated a friendly, yet professional demeanor and competence. When I left Ira Mazda with my 2012 Mazda 3 lease, I felt confident in the deal and the dealership. Great experience!

Larry Segal

Jun 25, 2012

After having totalled my Taurus X and breaking 3 ribs and arm, the thought of replacing the car and the usual sales hassels associated with buying was an experience I could have liked to avoid. I looked at the usual suspects and would have never thought of a Mazda, but saw an intriguing ad and went to Ira Mazda. My Russian salesman, Albert Blank was a perfect foil for my needs.Great personality. He sold me on the Mazda CX9 and I must say after 2 months I LOVE the car. I shopped the deal and Ira came back with the best deal. They also were very nice to loan me a frre car while they put some goodies on my new car.I will be bringing it in for its first service soon. The staff was top notch. I am very happy that I could do business at Ira Mazda..They "earned my business" Larry Segal

Andrmac

Jun 18, 2012

Excellent customer service! Bit of a wait to get into finance office, but they got me into a new car in less than 4 hours!!

labfam5

Jun 13, 2012

I was very impressed with the sales staff at Ira Mazda. I had been researching getting a new car and consulted Consumer Reports for the lasted recommendations. Mazda was top on the list, therefore I began reaching out to area dealerships. I received a phone call from Kendra, letting me know that Ira was interested in answering my questions and setting me up with a sales consultant. From the time I entered the dealership, I was attended to. Jovan Moxley was my sales person and was very informative, knowledgeable and friendly. Needless to say, I bought I Mazda 3 which couldn't have been more pleasant. I loved my current vehicle, but knew it was time to get a more gas friendly ride. I want to thank everyone at Ira for helping me make this transition with ease and comfort. Thanks Jovan, Kendra and everyone else at Ira Mazda for making this experience a great one!

AaronB43

Jun 6, 2012

I was on the lookout for a new car and came into Ira Mazda to look at the Mazda 3. I ended up dealing with Javon Moxley and we very helpful and courteous. He answered all my questions and actually helped get me into a car, instead of selling more than I wanted. I would recommend to anyone to go Ira Mazda and speak to Javon for a great car buying experience.

ththth

Jun 4, 2012

Good Experience I am not usually one for dealerships and sales people. Ira Mazda made the experience enjoyable. They did not flood me with information or a sales pitch. they let me just enjoy the car i was there to purchase.

dlefleur

May 29, 2012

I had a very good experience with the sales people at Ira Mazda, Javon was very nice and informative throughout the entire process. I would absolutely reccomend Ira Mazda and Javon to others looking to purchase a Mazda.

dpearson2009

May 21, 2012

What a great experience! This is my second Mazda from IRA Mazda, because Jovan was so helpful and nice I will be back to get another when the time comes!

stealthip13

May 11, 2012

I came to this dealership after having visited several other dealers for the car I wanted. I found the other dealers I visited to all be typical in their sales pitch and all of them playing all the same games and scams to screw you out of your money and for them to make the biggest profit at your expense, usually associated with buying and trading a car. When I came to IRA in Danvers, my sales consultant was Jovan Moxley.I found Jovan to be very knowledgeable about every aspect of the car I was buying, a (2013 Mazda CX-5).Jovan was the ultimate professional, friendly, patient, and organized.He made me feel like he really wanted to help me save as much money as he could on my car choice, and to get me the fairest trade value for my car. He gave me his word IRA would beat all the other dealers I had visited on the price of their car and on my trade value. He kept his word.He instills a feeling of trust between you and the dealership and treats you like you really matter. Jovan and his manager,Eric, were true to their word and completely blew away all of their competitors with the price of their car and my trade in.I was skeptical in the beginning that IRA was just conning me with false promises and BS like all the others. I was pretty surprised, and grateful, they backed up their promises. If you want to be treated fairly, without the BS, pressure tactics, and scams, and get the best deal, IRA is the place you want to go to. If you want to meet a world class professional car salesman, that you can actually trust,and who will treat you with respect and keep his promises, Jovan Moxley is the guy you want. I would highly recommend him and IRA to anyone looking to buy or sell a car.

gjderosa

Apr 27, 2012

This was one of the best customer service experiences I have ever had at a car dealership. The establishment itself was a very clean, organized, and professional environment. My sales consultant was very helpful and patient. I can't speak highly enough about this experience and will be recommending Mazda vehicles to anyone I know looking to buy a quality vehicle, and will definitely direct them to this dealership.

mechanicsoldier

Apr 26, 2012

Extremely reputable, great staff, and a very friendly atmosphere paved way for my superior sales experience. Ira Mazda was a completely great choice and I am completely satisfied with their overall company and craftsmanship.

Busterbrains

Apr 18, 2012

This was my second car purchase at Ira Mazda. Jovan was amazing to work with. Not your typical salesman at all. Zero pressure, 100% information. I got a fair deal, just like the previous purchase I made from Ira in 2007. No games or gimmicks. I traveled from Nashua NH to Danvers to buy from these guys. Worth every mile.And the service after the sale has been amazing. From financing to delivery- no glitches, no surprises. Very professional.

Lisa Bruno

Apr 16, 2012

My daugters first car buying experience was wonderful for her. The salesperson involved really took the time out to help her through the process and worked with her to help her get the perfect car. Everyone was friendly from the person who opened the door for us right down to the finance person. They had many really nice used cars on their lot and all the prices were posted, so there were no surprises when you spoke with them. The dealership was clean, bright and very inviting. Water and snacks were offered while we waited. Albert Blink, the salesman really was the most nicest dealer I have met in many years. This meant a lot to me coming from a family who's Dad was a car dealer back in the day.I would highly recommend this dealership to anyone looking for a great deal on a great car with no stress/pushy sales people haunting you and no pressure to buy.No other dealership we visited on that day can compare, and we did visit 6 others.GREAT PLACE< GREAT DEALS AND GREAT EMPLOYEES I deeply apologize for spelling Mr. Blanks name incorrectly.

lhowes3

Apr 9, 2012

we went in to just look at some cars,and we ended up buying the mazda5,tim gravelese was very pleasant to talk with,he was not pushy and he let us take our time,we really enjoyed working with him and we would recomend him to all our friends,if we ever need to buy again,we will be coming back,the whole experiance was wonderful

emmakate25

Apr 3, 2012

I had put off purchasing a new car for over a year as usually car salesman make me feel stabby. However, Jovan was such a pleasure to work with, I never felt "played" and I felt he was being honest and open with the deal while still making it profitable for both of us. He went I feel over and above his job description attempting to get the car to me with the least amount of hassle possible. He even set up my phone/blutooth for me and made sure that I had a good radio station on for my ride home. The only thing that sullied my experience and this had nothing to do with sales was that I was told I could get one price for financing and negociated "add ons" foner over an hour only to be told that it was a mistake the next day. This forced me to run around, which was not needed as I walked in with my own financing that I abdonded once they told me I could finance with them. Regardless the dealership is lovely. They have complimentary snacks and water, an amazing play area for the kids, free wifi and the music that was played was always good. Overall a wonderful experience and I would not hesitate to work with Jovan again. If you need a new or used Mazda make sure to ask for Jovan, he will not disappoint!

jpandey

Mar 23, 2012

On my first visit, no one was there to talk to me. On the day I was to purchace the vehicle, I had to wait more than an hour to get paperwork ready. They did not fix the dents in their so called " certified preowned".Please be very care full before buying anything from this dealership.

yeahhoo86

Mar 14, 2012

I came into Ira Mazda becuse they had a For Focus I was interested in, I did not like the Ford but took a liking to A Mazda 2 they had, test drove it and did like it. Albert was very honest with me and my mother throughout the entire sales process. I liked the fact after driving the Mazada 2, he asked to be hones with him too and tell what I did not like abou it. We were about to leave and go to another dealer for the Ford Focus. Albert though wanted me to meet the sales manager Chris, who told the Mazda 2 (sub-compact) is a different class than the Ford Focus (compact), and advised I test drive the Mazda 3. Went back to Alver to discuss the features I want in the car. I specifed automatic, red color, power moonroof, aux input. Much to my surprise albert delivered the good in a 2010 Mazda 3. I still wanted to explore getting the Ford Focus, back to Chris Again, who was not pushy at all, was very understanding and gave some independent review sites to to compare the ford focus and mazda 3. As we left the dealership, I decided to sit back in the Mazda 3 I just test drove, reflected on my experience with this dealership and in comparison to others, as well as with other delearship, the cars were missing what two or thre features I wanted whil this Mazda 3 had everything. I went back inside with my other and approx 1 hour later drove out with the Mazda 3. They gave my good deal for my car that I was trading in, and a great price on the Mazda 3. It is thanks to Albert's and Chris's patience, understanding, and wanting to know what I was looking for, that won both me and my mother over to buy a Mazda from Ira Mazda. I went back a few day later to get my new registration, inspection sticker, and to buff out some noticble scratches. There service department is also outstanding. I wholeheartedly recommend buying from this dealership. No complaints here.

1842cjay

Feb 25, 2012

from the time we walked through the door all the employees that worked with us buying this new car were exceptional. we originally went to mazda ira in december and were walked through every step in buying a new car. we were so impressed with the service after going to numerous dealerships that we just went back to ira mazda. on the day of the sale each one of the employees took their time going through every detail and answering every question we had. when its time to get another car I will be going back there. Thank You so much for the great experience.

Svaughan28

Feb 14, 2012

My fiance and I have been looking for the perfect car for her. She found the Mazda 3 on your website and fell in love with it. We were able to set up an appointment easily over the phone. We met with Jovan who was extremely helpful. He was personable, friendly and was able to get the car we wanted with a low monthly payment. I would certainly recommend Ira Mazda AND Jovan! Thanks again guys!

natufo

Jan 29, 2012

I been to a few dealers in my area and IRA MAZDA was by far the best. I Picked up a 2011 CX7, I dealt with Albert Blank, Chris Gannett and Bob Edwards. They treated me the way a customer should be treated, they explained everything in detail, they were courteous and professional and never made me feel pressured. My new car was delivered spotless inside and out and everything about it was explained to me. The dealership is clean and the showroom is stocked for you to check out all their models, not to mention that they gave me the best price. In the future if I find myself in the market for another vehicle I know exactly where to go and who to see. These guys and this dealership are great, do yourself a favor and go there.

asdf_ccna

Jan 25, 2012

This dealer is not good for international people. It has been 25 days and i haven't got my car. They first got the down payment done by me and didn't told me, before down payment, that what documents will be required. Now every week they need some documents, and it takes time to arrange those. I wanted car to face bad weather of Boston, and i dont have it. As i work very far from Boston, commuting without car is just killing me daily.My friend, same international status as of me, got the mazda car in 3 days with another dealer, and with me its 25 days and going more and more. I did a big big mistake in life going to this dealer. the worst thing is their customer service. I sent various email and didn't get any reply. When i call, they are always at voicemail, or just talk for a sec and cut the call.I dont know what to do now.. I am just very much frustrated, cancelling the deal will affect my down payment

breily

Jan 17, 2012

Went to this dealership because they had a used car I was interested in... The vehicle was in near perfect condition (exceeding my expectations) and was delivery-ready. Took the entire family for a test ride and negotiated quickly to get the deal done. They met my expectations on trade and new vehicle price. The facility was perfectly clean, the staff was beyond friendly and my salesman (Albert) was a gentleman to me and my family (which counts big time!). Also, the financing was simple and we left in our new ride. So thank you Ira and especially Albert for making a difficult process pretty easy.

SnowWhite312

Jan 17, 2012

I purchased a 2012 Mazda3 from Ira and Al was my salesman. My family has done business with Ira Mazda for a few years now and have never had any problems. They have always been polite and cheerful and more than willing to go out of their way to help the customer in anyway. I gave the overall experience just OK because of the long and tedious process that I had to go through to get my car: I picked out the car, got the details (price, down payment) all worked out in the same day. The model I wanted was not on the lot, so they worked out a deal with another dealer in the area. They went and picked it up, called me so I could go work out the financing and whatnot. This was Thursday. Once all the paperwork had been filled out, signed and it was "payed for" (financed), they told me "sorry, you can't have your car tonight or tomorrow because we left the title at the other dealership." They did, however, give me a FREE rental car to use in the absence of my real car. So, being a reasonable person, I figured they would send someone down to get it, and I would have it Monday, Tuesday at the latest because of the holiday. Nope. Friday. The title had to have been mailed snail mail and they didn't get it until the next Thursday. I didn't end up picking up my new baby until Friday night because I wanted a specialty plate and they had to go to the registry (which I am extremely grateful for.) To add insult to injury, they gave me the keys to it when I had financed it, so it was like dangling a carrot in front of a horse. Honestly, if I hadn't done all the paperwork for it and needed a car so badly (my Mazda got totaled), I would have walked. However: Al Blank was fantastic as a salesman and we will continue to do business with Ira, despite this slip up. He was extremely helpful when it came to the insurance questions and very knowledgeable about everything. Nice, personable guy and myself and my family look forward to doing business with Ira and Al in the future. Also, I got two free oil changes out of it.

HabSmasher

Jan 3, 2012

No pressure, easy to communicate with, and once an agreement was reached (all through email) I was all set. Everything went incredibly smooth

depor10

Dec 6, 2011

Albert and the team at Ira Mazda are the best around. This is the second car I've purchase there and each time the experience has been great. They are the opposite of what most people think of what are car salesman is. There was no hard sell, they didn't try in put me in a car that I didn't need or want. I ended up with a car that I loved at a price that was fair to both parties. I would recommend to anyone looking for a car to go to IRA Mazda.The cars are great and the service is fantastic.

Zatharas

Nov 6, 2011

I was there for about half an hour and wanted to test drive a few Mazda 3s but they salesman didn't feel like really selling to me. He didn't see me as a customer worth his time and when I told him that I was interested in a vehicle he did not seem interested in selling to me. We went over the financing and haggled over the price for a little. I got approved for some good financing and we settled on a price and the salesman was still disinterested, I asked him if he was alright and he responded fine and when I asked him why he didn't seem excited for the sale he was defensive. I decided that if he was like this now I didn't feel like buying from him. I thanked him and left. This was the oddest car buying experience I have had, very anti climatic.

blaramee

Nov 1, 2011

My experience at Ira Mazda was great! I am a recent college graduate and the idea of buying a car and haggling with a dealer was daunting. The salesperson i worked with Al made the whole process easy and comfortable. He was funny, charismatic and i never felt pressured. This is the type of guy you invite to your family party for a good laugh! When working with Fred, the finance manager i also got the feeling of being around trustworthy individuals who want to help you out. Also, a funny guy. I would highly recommend this dealership and working with specifically these dealers to anyone!

alla1963

Oct 29, 2011

Al was such a helpful salesperson. I walked in not knowing what car would be best for my son witch is a first time driver. Al explained every thing about all the vehicles but told me which car is best for a teenager. First car that he showed me, I loved it and show to my son. My son was agree that this car will be good for him. The price was great something i was looking to spend in the beginning.I will recommend this dealership and Al to all my friends.

rotes

Aug 23, 2011

After having the worst experience with the Liberty Mazda in Wakefield, I went to IRA Mazda in Danvers and within literally 2 hours, these guys gave me more $$ for my trade in, a much better rate and price for my 2011 Mazda, and the most absolute professionalism! I would definitely go back to these dealership. I received follow up calls from John, Eric had a print out of all the email conversations we had, Fred is probably the best Finance director I have worked with since my car buying process started six months ago, and Jason was direct, informative, kind. It really was awesome doing business with IRA Mazda in Danvers.

janellef

Aug 22, 2011

I decided it was time to trade in my old Mazda3 for a new model, and Ira Mazda was my first and only stop! Al made my experience fun & easy, & was extremely informative and accommodating. He went above and beyond to ensure I got the best value, pointing out which necessities would be most suitable for my needs. Not to mention Al hit it off great with my mom and my loud Italian uncle, he even got a tray of stuffed peppers out of the deal! :)

Jio835

May 25, 2011

I just wanted to recommend Jason at Ira Mazda. Although I decided to purchase a different type of vehicle from a different dealer, Jason spent a great amount of time with me and was very friendly and helpful!If a Mazda product is in my future I will be back!

laurenmg

Apr 14, 2011

I went to Ira Danvers to trade in my current Mazda for something else. I met Albert Blank right when I walked in and had a great experience. He was very informative and was willing to work with my needs and within my budget. At first he wanted to show me new Mazda but when i told him i wanted something used he switched gears and showed me right away what was on his lot. I immediately fell in love woth a Volvo wagon that he had and he did everything in his power to help me get the car. He even came in on his day off so that we could drive the car to my mechanic for him to check it out. ON HIS DAY OFF !!! My mechanic loved the car , there were two minor issues that he wanted taken care of and when Al and I drove the car back to Ira we went right into the service bay andaddressed the issues.Thank you Al !!! You are my new cars salesman for life !!!

piera10

Apr 13, 2011

I had a very pleasant experience with the purchase of my 2011 Mazda 3. I went in with a budget and car in mind. Albert was able to work with me in meeting all of my needs in a timely manner. It has only been a month since i got the car and everytime i sit in it it is like the first time. I love it!!! I highly reconmend IRA Mazda to anyone looking to purchase a brand new car!

clevinson4

Apr 3, 2011

We went to IRA Mazda to inquire about leasing a 2011 Mazda 3. We walked away with the exact car we wanted (model, color, package, etc.), a great deal and much respect for the professionalism of this dealership, in particular from the GM, Chris Gannett, and Albert Blank in Sales. In fact, everyone we were put in contact with was knowledgeable, fair and professional. Would I recommend this dealership to my friends, family and co-workers? Absolutely.

caf

Apr 2, 2011

I started by dealing online with Brendan Farrell who was up front and honest, answering my email questions without pressure. I went in to test drive, met up with manager, Eric, who had all the notes from my earlier email discussions, gave me the "advertised deal" that I was looking for and handed me over to Albert Blank. Albert is the man!... professional, low-keyed, knowledgeable and funny. Then, finished up with Al the nice finance guy. Because I knew what I wanted, and Ira kept to their advertised word, it was a totally quick and easy, stress-free transaction. Next time I'm in the market, I'll go right back to Albert Blank and his professional team.

anahel

Apr 1, 2011

For a few months I was car shopping till I walked into Ira Mazda on 114. Other dealers would pressure me in buying a car and then call my cell phone everyday to set up a time to buy when I haven't even decided which car was best for me. Then I remembered 5 years ago a friend had bought a new Mazda car for a very good prize at Ira Mazda and the sale representative were very friendly, professional and really took the time to give him the best price. With that being said, I decided to go to Ira Mazda. I meet Kal and he was the nicest most honest seller I have ever meet. He took the time to listen and answered all of my questions about leasing a car or purchasing. As a college student it is very hard to afford a new car. Kal was able to help me with the best deal ever. He even picked out the right color , pearl white , and I look good in it, lol.. Now I know why my friend will only purchase his cars here. The sale repersentatives take the time to know your needs and what fits your buget. Everybody here are very kool people, the finace manager, Fred, has helped me so many time and even when he is extremly busy he take the time to help and answer any question you may have.

Alc492

Mar 19, 2011

I have been coming to this dealership for three years now for all of my sales and service needs. I have had nothing but positive experiences, and would recommend them to anyone. They are consistently friendly, professional, efficient and helpful. Their pricing is extremely competitive, and their service is unparalleled.

emilmadd

Feb 23, 2011

After a grueling weekend of car shopping we came to Ira. Not only were they courteous but they were extremely professional. We did not feel pressured or rushed to make a deal. They did not play any numbers game with us and in the end we got exactly what we wanted at a price we were happy with. I highly recommend this dealer.

wheelz

Feb 21, 2011

I traveled to several car dealerships looking for a used vehicle to replace my totaled pickup with a used alternative. Knowing that my purchase represented limited profit to the dealership, I was pleasantly surprised with attention received from Albert Blank of Ira in Danvers. During the busiest weekend of the season for car dealerships, he patiently perused inventory and answered my litany of questions patiently and comprehensively. When it came to the dreaded time for negotiating, Albert was unabrasive and fair, honoring my understanding of verbal quote from the previous day in a painless and expeditious manner. In the past, I have purchased several new vehicles yet this is the first I have closed the deal with a smile on my face.

thebarrys11

Feb 9, 2011

The dealership experiance was great all around. They knew we needed help, got us close to the price we wanted, towed our junk car there, gave us a rental to ensure we had transporation to/from work until our car was ready. Al was great towards me and my family especially my daughter. Highly recommend you talk to Al when you go there.

Carol Lach

Jan 29, 2011

Mr. Blank was very professional in handling all my concerns about the new Mazda6 2011 car that I purchased. He answered all my questions and I got the deal I was looking for.Thank-you to all at this dealership. I truly enjoyed working with this group.

maritaval

Jan 26, 2011

With Great service from Al Blank we got our new Mazda-CX7 and we love it. He really takes time to work with customers, offers different solutions to your requirements, explains all the details that you would like to know. Also helps with financial part of the deal. He made our purchase a good experience.

Gustavo&Anjuli

Jan 10, 2011

We walked in knowing exactly the car we wanted and Al helped us find it and finance an amount that we could afford. We then received the car whithin a few days which was very helpful for us. Al was very friendly and was sure to communicate and work with us throughout the process.

ihvhihih

Jan 9, 2011

I had a wonderful experience looking for a car. It's very difficult to make the right choice in today's market, especially when you have no prior experience. I want to thank Al Blank for professional help that was offered to me, while I was considering buying Mazda. He took a lot of his time to exsplain me many details and exsplore Mazda's abilities, which I did not know before. I would recommended to a any one in New England who is looking for great car and great service to get to know Albert Blank as a highly proffesional specialist.

jasjmccarthy

Jan 5, 2011

We had heard good things about the Mazda3 as a used vehicle - fun to drive and reliable as well as resonably priced. Even after doing homework on the internet I still expected the usual multiple dealer process before I found the complete deal I was happy with but not this time. Albert and his manger Eric were completely knowledgable and open with information as to both the car we found and liked as well as the competitive nature of the pricing. It was the first time I sat in a dealership doing research on the internet using their computer and network - but they were happy to have me do it as they were pretty certain they had priced the car correctly and they were right. It was a very positive buying experience.Post agreement the business manager and the service team did a great job making the process as painless as possible and not trying to over-pressure the add on maintenance or services. To date I'm very happy with the car and the experience buying the used Mazda3 from Albert and team at Ira - would recommend them to anyone in the market for a Mazda.

JaneS13

Jan 1, 2011

Great Salesperson and Dealer!!This is my 3rd transaction with Albert Blank and Ira Mazda. All of my experiences with Albert and Ira have been very positive.Albert is a great sales person, he works for his customers!! I have leased 2 cars and just purchased a new Miata!! He is straight forward and will do everything in his power to help you get the car you want.Ira Mazda is great to work with also. They are very helpful and supportive. I would recommend anyone that is looking for any type of car to go to Ira and specifically ask for Albert, you will not be disappointed....and you will leave with the car you want at a very favorable price.

nfreeman13

Dec 6, 2010

I had a wonderful experience with Ira Mazda. This was the first time I have bought a car, new or used, from a dealership, and I was extremely pleased. Great, friendly employees who are very knowledgable. I have already reccommended them to others.

Lisa Remington

Nov 2, 2010

I needed to replace my vehicle quickly as I had had an accident and was in a rental car. I needed a compact wagon but it had to be affordable. Ira Mazda had the Honda Fit I was seeking: a beautiful 2008 model in excellent condition and at the best price on the North Shore. The dealership prices their cars so that they will come up in any search you conduct online for best price on models in stock. I bought my new car Sunday evening and they were set for me to come by to get the car inspected and my new registration from them yesterday. Al was Johnny on the Spot when we pulled in and made the expereince fun and low pressure. He makes you feel that you are "in the driver's seat" and has all the time in the world to devote to you while you make your decision. He is top notch at his game but you won't mind "going for the ride". Don't forget to get your bottled water and popcorn while you wait to sign the papers.

crias

Oct 18, 2010

Well treated and not talked over.. no sneaky tactics.. easy to deal with.. would return for another purchase. Sales Rep. was a good listener, understood needs. didn't oversell me. Sure we negotiated but no sketchy sales tactics and came to a fair price.. took delivery very quickly..They worked hard to get the vehicle in my hands quick, which was nice.

mel1974c

Sep 28, 2010

We had a great experience at Ira. We weren't even planning to look at Mazdas but once we drove the car, we knew we loved it. Al was great to work with. He helped us get to a monthly payment we were comfortable with and thoroughly explained the car features to us when we picked it up. Great experience all around!

dtaggdodge

Aug 30, 2010

Our experience at Ira Mazda was most positive. Al was very knowledgeable, courteous and accommodating. He was open to our ideas and suggestions and was entertaining to boot! We were very satisfied with our purchase and pleasantly surprised to be able to drive the car home the same day.

mhlynch

Aug 10, 2010

Went in with a number in mind. When AJ's first number was way too high, we asked for our keys and proceeded to walk out. Rather than return our keys, AJ came back and asked what would get it done. We told him, and he returned with two options, which were about halfway to our goal. When he reviewed the line items with us, my husband asked him what "Cash $1500" was. AJ replied, "Oh nothing, that's just another discount." We said we had to mull it over and would call the next day. When we called and left a message, AJ never called back. We called again and spoke with AJ. He said he would see what he could do and would call us back within 20 minutes. He never called. The next day, as we were proceeding to another dealer, the original salesman called to find out where we stood. We told him, and he called us right back saying they would meet our compromised number. After finding someone to watch our kids, I went down that evening to sign the paperwork, only to arrive and find out that the deal was predicated on me putting $1500 down! Not only was this not communicated to us upfront, AJ did not even answer truthfully when *we* pointed it out.

lizb78

Aug 9, 2010

Incredibly easy. We walked in the door at 4pm on a Sunday and had the car in our hands at lunch on Monday. No manipulation, no hard sell, totally straightforward and easy. We had done a bunch of research and then gotten Internet quotes beforehand (Ira's was the lowest of the places we contacted), and they honored the quote exactly as stated, including 0% financing, no tricks, no games. Incredibly refreshing after our experiences at other dealers in the area. Romuelo was wonderful-- very helpful, made sure we knew exactly what was going on all the time, made sure everything went smoothly through the whole process and we didn't have to worry about a thing. We were VERY happy with him and with the whole experience. We would definitely come back and definitely ask for Romuelo!!!

Mgaft

Aug 5, 2010

I really had very unfortunate experience with Ira Mazda service department last time -and I guess it was the last time I came there for any kind of service.07/24/10 I had an appointment for oil changing, 30K miles service and State Inspection for my 2007 Mazda 3. Mechanic found the front brakes rotors 1 mm and suggested to replace them, what shocked me instantly - 3 month ago, 04/24/10, the same mechanic performed the brakes inspection and found them all 5 mm according to the report.Is it really possible to get brakes from 5mm to 1mm in 3 months??!! Which the report can I trust?Also, yesterday 8/4/10 I got stopped by Police about my EXPIRED STATE INSPECTION STICKER (It was July 2010). You can imagine how surprised I was to see old 2010 sticker on my car The good thing - I had the service invoice in the car with me, so I checked it and found that I actually was charged for the State Inspection but it was never performed this day 7/24/10.I had to come there at 7 am and get it finally done.Maria Gaft

sfessenden

Jul 23, 2010

This is the 6th vehicle we have purchased at IRA Mazda! The vehicles are first rate and we have always been pleased with the knowledgeable and friendly (not pushy) sales staff. We usually arrive having done our research on the vehicle we are interested in and the dealership could't be more accommodating. Al Blank really knows the CX7 and spent a lot of time going over how everything works with me. He even went through it all again when we picked up the car just to make sure there were no questions.Al Blank is a great salesperson, very thorough, and we really appreciate it. We highly recommend IRA Mazda in Danvers!

bonanza

Jul 20, 2010

I purchased a 2010 Mazda CX-9 a couple of weeks ago at Ira Mazda.The sales person my wife and I dealt with was Kal Dabliz. I must say, he was very friendly and knowledgeable about the CX-9. From the time we first entered the showroom, he greeted us with a friendly smile. Throughout the entire purchasing process, he conducted himself as a professional sales person. In my estimation, he is a valuable sales person at Ira Mazda. I was very satisfied with all the Ira personnel I met.I would not hesitate to purchase another vehicle from Kal.

jayellem

Jul 19, 2010

This is the second car I've purchased from this dealer (and sales team) and my third Mazda. I have nothing but positive comments on the cars, Mazda 6 and two CX-7s, except that the speed tends to creep up on you; these cars like to run! The salesman, Mr. Blank is phenomenally honest and NO pressure. The sales manager, Mr. Gannett went way out the way to please me and not waste time. I have sent two of my partners to this group as well for cars, and as physicians, we need dependable all wheel drive cars. I take my Mazda's to this dealer for service as well, and have had great work on routine maintenance-I've never needed a repair.

JDubrow

Jul 17, 2010

With only 20,000 miles on my 2008 M3 (which I bought Jan 09), my power steering. went. Mazda had the car for 6 days and gave me a free rental. I had my car back for only 4 days, when my AC stopped working.I called the GM to let him know that this was unacceptable for a new car, and I felt like I was driving a lemon... with 5 years left to pay off the car.... yet, only 1 1/2 years left on the warranty.Gary immediately recommended that we change the situation, and told me about the fabulous lease deal that Mazda was running, and it happened to be the last day of the month - June30. He convinced me to trade in the 2008, and get into a 2010 for 3 years, always covered by the warranty, and when that's up, choose a new lease. I was a lease customer with Honda in the past, and given the deal with rebates and $$ off for Mazda customers, I couldn't pass this up.Kal took over and worked with me through the sale. A.J. was as friendly and helpful as always.I was already partial to A.J. and Gary, as they took such good care of me in Jan 09... now, Kal has joined the elite force.These 3 guys deserve a raise :)

Larry Drouin

Jul 16, 2010

I have now purchased two Mazda cars and I was extrenely pleased with everything at Ira Mazda especially working with Albert Blank. If he received anything lower than 100 per cent when I bought the first car it had to be that I hit the wrong key when I was writing this.My only concern was the lack of telling me enough information about"Car Care Service Plan while purchasing a car and other times as well. i.e. that I should have had $250 deducted from my purchase price due to my purchasing a new car and that I was also supposed to have 50% taken off the purchase of a windshiel wiper, no 5% off Accessorys, and 10$ off Four Wheels Alignment.Within in an hour my concern was settled in a courtiest and friendly manner. Another reason to deal with Mazda.As I said to "The Russian" we will be thinking about another auto in 2 or three years. That is if we can continue to put up with "the Clown"! (It's a joke,it's a joke).Thanks againJudy and Larry Drouin Larry and Judy

cambridgedude

Jul 15, 2010

How to buy a car:1.Sunday: Finished test drives, including Mazda3 with Domingo at Ira.2.Sunday night: Decided on Mazda33.Monday night: Used Edmunds.com to solicit bids from 5 dealers in area. Within 30 minutes AJ from Ira called with good price on exactly the model I wanted. Negotiated over phone from the comfort of my dining room, get best imaginable price within 10 minutes.5.Tuesday morning: Verbally accepted offer from AJ at Ira, put down deposit, over phone.6.Wednesday morning: AJ calls to tell me he has car ready.7.Wednesday night: Go in to Ira to sign all paperwork, including 0% loan for 60 months.8.Thursday night: Pick up car, Domingo has everything in order, and I'm happily on my way in shiny new silver Mazda3 S Sport.Couldn't be happier with the car, the dealership, and the whole experience. Internet car shopping is the only way!

Alex252

Jul 13, 2010

We actually did not want to buy a car that particular day... we actually have just started thinking of it and had a rough plan to maybe buy it in half a year minimum...But Albert changed everything. He showed us the best car ever - exactly what we needed, offered a great price, and help us to fix everything.So it was the best experience ever. Not boring at all and just a lot of fun!

chandamc

Jul 6, 2010

I was looking for a "toy", and Ira Mazda had a 1996 Miata that fit the bill perfectly!!! Al greeted us the minute I got out of our car, and over the next week of "horse-trading", was VERY interested in helping me get the Miata. Tho I certainly DID encounter a few "sharks" in the waters, I found Al Blank to be forthright, honest, funny, and genuinely interested in my customer satisfaction. ALL the interactions I had with Al were beyond reproach.All transactions were handled with courtesy and respect, and at no time did I EVER feel pressured by this salesman to "hurry up and buy the car". This is my THIRD Mazda (I have a MPV 2004 at home, and had a 2000 MPV prior to that!), and I am thrilled to have it! Al Blank is truly an asset to the car sales industry - there should be a whole lot more folks like him out there!!!!

cann978

Jun 18, 2010

I went in having "practiced" how I was going to stick to my price and what I wanted and needed in a car. Emilio has a great personality and I believe truly wanted to help me get the best car for what I was willing to pay per month. I'm glad that he was the first person I saw when I walked in. Though I think I met the entire staff by the time I was finished with my deal. Apparently my car was the subject of some discussions regarding it's previous owner. Overall I felt good buying my car from Emilio and all the guys at Ira Mazda. I can't say that I've ever walked away from a car purchase without a bit of nervousness until now. Fred was a great help with the financial portion of the transaction, he definitely helped me out to make sure I got the best rate and options for my loan. Here it is, I've had my car for about 14 hours and I'm still beaming. I don't think I could have had a smoother transaction or picked a better dealership. I will most certainly recommend Emilio and Ira Mazda to my friends and family and they will certainly be my first stop next time around.

bigvts

Jun 2, 2010

If you ever want to buy a car and have a good time I recommend to go to Ira Mazda in Denvers and look for the guy named Albert Blank. Not only he will work with you to get you the car but he also will work to get you the best price. Telling you this from my hassle free drive away experience. Simple.

Boston9928

May 28, 2010

I initially sent out a request for a "quick quote" through Edmunds.com. I received responses from five dealers and ONLY IRA Mazda quoted me a price on the desired vehicle on the FIRST email. The other four dealers responded with an email that had everything EXCEPT what I was looking for.....a price quote!!! Since IRA was the only one who gave me a price quote on the Mazda 3iTouring, it was the only dealership that I visited. I was immediately helped by Emilio Rodriguez. I test drove both a manual and automatic transmission and decided on the the automatic. There was no haggling over price. IRA offered a price under invoice and the 0% financing offer was the "icing on the cake". I asked them to keep the car for two weeks until my son returned from college so he could drive it off the dealer lot. No problem...done!I would buy a car from IRA Mazda in a minute and would highly recommend them to anyone interested in the purchase of a Mazda.

ibe333333

May 28, 2010

I received a phone call from Gannon about the Mazda 3i Touring, and I asked him about the price over the phone and he said we can discuss it whenever I get around to coming in. I went in to IRA Mazda a couple nights later with a friend of mine. Albert Blank (very courteous and nice) greeted me, and I asked for Gannon, as he said during our phone conversation to ask for him whenever I get there. So I did. He came out and shook hands with me. Everything is fine. Later, when Al and I were going through and discussing the price, and Al wanted to know what price I was comfortable with. I wrote down a price. Al then went to Gannon and told him how much I wanted the car for. After a few minutes, he came back, and I asked him for verdict. Al responded back by saying that he has good news and that Gannon wanted to talk to me personally about it. So Al showed me the way to his office. I stood in the office for about minute, just waiting for Gannon to finish whatever he was doing on the computer - Personally, I think he should have called me in when he was all set on the computer, rather than have me standing there waiting awkwardly. When he turned around on his chair (still on the computer), he responded by saying that "you want the car for that price?! you're not going to get that price anywhere. no dealer would accept a price like that." This wasnt the good news I was expecting, nor did I expect Gannon to say this in the open air in front of 3 other IRA workers. This should have been discussed in a closed room. I was embarassed in front of Ira workers. I wasn't even offered a different price. The price quoted by Mazda was $300 more than the other dealership I came from. Yes, the price I asked for is $16,500, which I expected to be turned out, but not turned down like that. At least bargain and fight for a customer to make him feel comfortable with a price. Instead, I walked away, embarassed, and made to feel like a man that's just been slapped and insulted in a world I have fought and worked very hard for everything I've earned. I walked away, feeling that Gannon thinks that he is better than me and that neither he nor Ira needs or wants my business. That is the "good" news Al Blank was referring to. Gannon could have just told Al Blank to tell me "no" and be done with a customer. What "good" news was there to tell me? Even my friend who was with me at the time was left with a very unsettling feeling, and left him knowing that he was glad that he won't have to go through Ira Mazda. My experience tells him not to buy from Ira Mazda, not by word of mouth from me.

susan26

May 22, 2010

the salesperson was great very helpful and friendly and honest not too pushy he made the experience easier i would not have bought the car if he wasnt he explained everything clearly and did not force me to buy the car theprice was a little higher than i wanted to pay but overall a good experience

nurse0705

May 8, 2010

Everyone was very professional and helpfull. Did not feel presured to buy. All issues and questions were answered to our satisfaction. Will definitely reccommend this dealer and salesman to others. Car price was very resonable. After we went home and used the vehicle we felt we made the right choice. In love with all the featurs and options.

BobRob5000

May 3, 2010

Bob Edwards is experienced and jovial, having been in the car business longer then even he might like to remember. Mr. Edwards and the people around him made the price discovery process and the ensuing paperwork transaction reasonably painless and straightforward, even delivering the car when pick-up at the dealership would have been difficult. As to the price - who knows what constitutes a "good" or "great" price, as the customer is not privy to all information related to the dealer costs and incentives...?

New_Car

May 2, 2010

I was searching for a Mazda CX-9. My wife and I aimed for a dealership that had no hassle whatsoever for purchasing the car. My wife and I traveled to a few dealerships and all of them were horrible in service. They kept distracting us with specific cars and sales that we had no interest in, whatsoever. However, at Ira Mazda, I highly recommend Albert Blank. No hassles, no distractions. Albert helped my wife and I choose the best car. Ira Mazda helped us with our finances too. We had to pull a few strings to make the payment, however, they helped us with the payment and my wife was highly impressed with the customer service and the quick process, as was I. We were driving by a short time. We love our new car- best quality and great service by Albert.

toneyt

Apr 30, 2010

My Saleman was Bob and was very helpfull in buying the car, I would highly recommend asking for him if you want a great deal . He did everything from start to finsh, He also took care of the plates and give me the car right on time, He is one of the top sales people at the dealership.

jfoley2

Apr 23, 2010

My wife and I originally showed up to get our Mazda3 serviced and test drive a Mazda5. We were planning to buy soon, just not right away. Al worked with us 100% to get us into the car we wanted for the deal we wanted. Thankfully he showed us the perils of the lighter colored interior, knowing we have a dog and a little one on the way. This is our 3rd car from Ira Mazda, and sure to not be our last!

LWilli2

Apr 14, 2010

Kal and Emilio were terrific to deal with. Not only is customer service clearly important to this dealership, they live it. Every step of the process was done with ease and without pressure. Both Kal and Emilio were informative, helpful and accessable. Thank you for a great experience and car! We would recommend this dealer to anyone!

mazdaowner2010

Apr 13, 2010

Al was terrific! He helped us choose the car we really wanted. We were very specific in what we were looking for. It had all the right features we wanted too! He was very friendly and courtious. The whole process took no time at all. I would recommend going to Ira Mazda to buy a car and ask for Al!

mrwhyte

Apr 8, 2010

Overall, one of the best car buying experience that I have had. Honestly there were a few hiccups here and there but nothing major. Everything was taken care of. The best thing about this purchase was dealing with Bob who was GREAT Big Man with a Big Heart.

stockwood123

Mar 27, 2010

As soon as I started looking at cars in the lot, I was approached by Taylor, who asked if he could be of help, and what type of car I was interested in. Inside the showroom, we went over various features, etc. of the Mazda 3 I was looking at. I met his boss, Gary, who was also very friendly and helpful. I wasn't really going to buy for another 6-8 weeks, and took a brochure to go over. The next day, 3/20/10, I went back with my wife for a test drive. Taylor was busy, so I spoke with Kal Dabliz, who has to be one of the most knowledgable salesman I've ever met. I was going to test drive a standard, but the one he brought out an automatic. He convinced me to try it since it had a five speed standard mode. We test drive it and decided to buy it right away. My wife, who has arm and shoulder problems, but who has always driven a standard, loved the feature. Kal did a great job going over all of the features when we picked it up, and we've been having a blast driving it since. The Mazda 3, 2.5, five door Grand Touring model has the best features we've ever had in a car, and it's just great fun to drive. The discount we got, plus the zero % financing made it all the better. I highly recommend this dealership, and make sure you ask for Kal when you visit. You can tell he is very passionate about the Mazda line, and is a great salesman. He really knows his stuff. We are also planning to get a car for my wife in about three months. My wife likes the new Altima 3.5. Kal said to see him first before we buy, which we'll do. I can't guarantee what she will end up with but we will see how the Altima and Mazda 6 compare. My previous car was a Mini Cooper, and although it was fun to drive and easy to park, I like this car much better. It's the third Mazda we've owned. Age-wise, we are in our mid fifties.

afc048

Mar 12, 2010

I recently bought an 08 Mazda 3 and I was more than impressed with the customer service. They were patient and accommodating with me during my car search. I had a 5 yr old with me and the children play area was nice for him. Everyone I encountered at the dealership were genuine and respectful, I didn't feel overly pressured. Currently my Mazda gets serviced there however I generally have to wait more than I like. But I like to visit with nice ppl I've meet.

cwmerkel

Mar 9, 2010

Just bought second new car from them in 4 months. The experience the first time is why we came back the second. Service is excellent, and they worked with us to get a price we were happy with. From looking at "what did you pay" type blogs, we got a great price!

Carol L.

Mar 5, 2010

Our buying experience with Ira Mazda couldn't have been easier. The very friendly and personable Albert Blank was our sales consultant! He was extremely knowledgable about Mazda, very attentive, answered any questions we had and addressed even our smallest concerns. Al was very patient, giving us all the time we needed to look over the car while he explained its many internal features and how to set them up/use them. We had a great test drive, all the while having the car's performance-, safety- and automatic-features pointed out by Al. We love our new CX9! We would definitely recommend Ira Mazda to anyone looking to buy a new Mazda. The many other people we talked to and dealt with at Ira were friendly, helpful and all seemed knowledgable about happenings at the dealership - very cohesive group. Truly a well-run dealership!

ChristenG

Mar 4, 2010

I had a flat tire yesterday and was never given the lug nut key when I purchased my CX7..They took care of their mistake though! Evan from service came down with a master after AAA left me on the side of the road since I didn't have the key. Him and another Mazda employee changed my tire to the spare right there on the side of the road. I went to the dealership with my spare on and they changed all the locks and gave me a key, They didn't have the tired I needed instock and I didn't feel comfortable driving all the way home with the spare. So, Chris Gannett offered me a rental. I left the dealership happy after being very upset over the situation. Everyone makes mistakes, but not many make up for it...IRA Mazda definitely takes care of their customers!! So glad I purchased from them and not Liberty Mazda!

db141335

Mar 3, 2010

Al was aware of what I wanted in a car and when he found they did not have it on the lot, he went and got it for me. He also stayed at work late so I could come and pick up my car when I got out of work. Al also went over all of the mechanisms my car had in great detail. He was not pushy like most salesmen which I liked.

satz

Mar 1, 2010

I had a very good car buying experience with Ira Mazda. I tried all the other dealers in the other area and came to an conclusion that Ira Mazda is way better in the following areas. 1. They were very straight forward with the price.2. No bluffing around with promises for non-existent vehicles. 3. Good customer service. I dealt with sales rep Al Blank and he was very helpful and patient in getting me the right vehicle.

Dorothy Petrella

Feb 26, 2010

We were made a deal that we couldn't let go! Our salesman Al, along with the other salesmen were very knowledgeable about their vehicles, (I spent many hours there and got to hear them speeek to many different buyers.) Al was a determined salesman, and one that went out of his way to make the deal happen. He even came in on his day off to help us in a car decision! My many phone calls were taken without hesitation, and I am so impressed by the way he walked us through the whole transaction. Hey stayed with us as we sat with Chris to figure out what the deal was.After our agreement for the car my husband and I wanted to purchase, there was a problem with the price that was agreed upon, so I sat with Chris, and we all came to an agreement. Chris was very business like during the negotiation and listened very carefully to my situation as he understood me. After our agreement we started talking. My husband and I became very impressed with him and I was able to tell that he was a very warm individual. I have already told one of my employees to go by there and see what they have to offer. She was expressing how she may want to purchase a new car, so I told her about my experience.One more thing to add......So far I love my car!!!

mike32880

Feb 26, 2010

I decided to get a price from Ira Mazda because a family member had recommended them. I already had a quote from a rival Mazda dealership and was pleased when Ira matched this price and gave me a good deal for my trade in. A.J. Jones was great to deal with along with the rest of the staff I met. They come highly recommended.

mmoyer

Feb 25, 2010

I've bought many, many cars over the years and this was BY FAR the absolute best experience I've ever had. From the time I walked in the door and met the new sales guy Taylor to my calls with Gary Clark (sales manager) about what I wanted and the models he found for me to when Emilio delivered the car by showing me all the great features of my new Miata, everything has been perfect! I especially loved working with Gary. (big smile) He found me this beautiful competition yellow Miata that is absolutely gorgeous!! I'll admit, when he told me about it, I wasn't sure about the color. But he said, "You have to see this! It's exactly what you need" And, he was right.And, the care and patience that Emilio showed through all my questions was wonderful. I know I asked some simple questions, but he was great through it all. It really helped that he also has a Miata and has first-hand knowledge. That was extremely valuable to me as a new customer.They definitely love Mazda's at IRA and it comes through loud and clear. And, they definitely know how to treat their customers too. That makes all the difference!! Thanks Gary, Emilio, Al and Taylor. This was the best birthday present I've ever had and we'll be doing business for many more years to come. Cheers to you all!

laacceeyy

Feb 24, 2010

My husband and I showed up on a Sunday interested in purchasing the Mazda CX-9. AJ greated us and was very laid back (we liked that) and he showed us the CX-9 in the showroom and we explained what we were looking for, our trade in (which we were belly up on) and what we were looking to pay. He promptly showed us the 2wd sport and we took it for a drive. When we got back we sat and ran numbers. They ran our credit scores and then AJ came back with two unbelievable offers that met our criteria. We filled out the loan application and after waiting AJ came back and said everything went great the car was ours but they had to finish the paper work with a "live" person Mon morning and that he would call us when we could come in to pick it up. AJ went to the extent of telling us that we should clean our trade in out and that we could tell people we got a new car. I was so excited. AJ actually told us this site and wanted us to leave a good review, good thing we waited! I was amazed at the service, as it was great up until then. Monday morning came around..then the afternoon, still no call. My husband called AJ at about 2 and he said he would call him back in 10 mins he would have to talk to Freddie to see what was going on. 3 hours later AJ called back saying that we couldn't get the new CX-9 but that they had a used one we could definitely get, no questions about it, that he was 10 steps ahead of us in the process. We recently purchased a house which was making it difficult to get a loan for 35k but were approved for 25k. I should have walked away at this point but I loved the car so we went and took a look at it and test drove it. We loved it. We met with Freddie and he said that we were approved for the 25k but he would have to run it by the bank to make sure we could still get it. I specifically asked if we were already approved for the loan why he had to re-run it by the bank, did it matter if the car was new or used and he responded telling me the bank doesn't look at the car you are buying and approve you, they only use your credit and income, clearly not answering my question. I was confused and so was my husband. He said he would call me around 1030am on Tuesday. That evening my husband asked if we dropped the trade would that make it easier and both Freddie and AJ said it wouldn't come to that because this was definitely going to work with the trade in and used car. Tuesday rolled around and no call. My husband called AJ around 1 and he said that the person they work with at the bank wasn't in today but that scenario 2 (used and trade in) wasn't going to work but that it was definitely going to work with no trade in, buying the used alone. It was then that I knew we were being screwed some way some how. If the banker that was handling the loan wasn't in to approve scenario 3..how were they able to deny our shot with the used car and trade it for 25k? Especially after Freddie told us he was positive it was going to work? After thinking about it all night and how I wasn't going to give my business to people who gave me the run around for 3 days, lied to me for 3 days and tried to screw me over for 3 days, my business I put my foot down and said that if I wasn't getting the used car with my trade in for 25k there was no deal. That is when Chris the GM called me and got involved, at which the whole time I knew I was on speaker phone with sales people in the room listening in. I spoke with him at 930am and he told me he was going right to the finance manager (Freddie) and would call me back. At 1pm I got a call from the 2 of them asking me to put more money down, or get a different cosigner, neither which I agree to as my husband and I make good money, which by the way they didn't use our additional income for the loan (why, I have no idea) nor did they bother to verify it and if they did they wouldn't have had any issues. They gave me some lecture which doesn't make sense on their end or justify their actions as we were approved for the 25k but wouldn't sell us the car. They wanted more money. It was then that I said I am taking my business else where to a dealership that would appreciate it. We may be a young couple and we may be car hungry, but we aren't stupid. If they had done good business with us we would have purchased my husbands new car through them as well and all future cars. Do not go here unless you plan on paying for your car in cash. EDIT: We just went to Liberty Mazda in Wakefield and had a GREAT experience. We were in and out WITH A CAR THAT DAY in 1 1/2 hours. They got us in the car we wanted, which was the same as at Ira, for a better price and rate. DO NOT BE FOOLED BY THESE PEOPLE.

VSundgren

Feb 23, 2010

We worked with Albert Blank who was very friendly and really knew his stuff. He knew Mazda's history, its quality and especially the model of car (Mazda 3) that we were interested in. He was able to give us a complete run down of all the features and took us out on a test drive that really let us get a feel for the car. He helped us figure out which model had the features we were looking for without trying to oversell us into a more expensive model (which would have made us leave the dealership since we wanted a more basic/commuter car). He was helpful in the price negotiations. We would recommend Al- a great salesman for Mazda who seems to enjoy getting people the cars they need.

Mazda3Owner

Feb 21, 2010

I visited many dealerships while shopping for my Mazda3. Ira Mazda was the most professional, applied no pressure tactics, and offered the best price for the vehicle I wanted. AJ worked very hard to put the deal together and Chris Gannett bent over backwards to meet my requests for options and pricing. I consider myself an informed buyer and would highly recommend this dealership.

DJacquard

Feb 16, 2010

My experience was okay until after I got home from the dealership. It has been two weeks now since I have driven off their lot and continue to receive call after call from them asking me about more information about financing the car that I already drove home.I was told that I could even be in first payment default because of this.I understand that the deal was made on a Sunday when the banks were closed but I did not pick up the car until Tuesday, at which time they told me I was all set. When I was getting ready to leave the financing office, my wife asked the finance person if we were done and if we were financed...her answer was and I quote, "You would not have been in this office and filled out this paperwork if you were not." In my estimation, it is very poor business practice to let anyone leave the dealership in a new car without having the financing completed. This is the second car I have purchased/leased in two years. I was extremly satisfied with my first purchase, which is why I came back. I would not be so iinclined to business here again.

DrOzone1

Feb 16, 2010

I tried to get into a Lease but my credit wasnt good enough. They got me into a great used car (2009 Mazda3)at a good interest rate even with my not so great credit score. They worked very hard to make me happy with my purchase. I would recommend this dealer to anyone looking for a good car at a great price.

dpl1184

Feb 13, 2010

I recently totalled my car, and was in dire need of purchasing a new one - i visited a couple of dealerships and by far the most pleasant, unstressful and rewarding experience was at Ira. Al & Chris were very friendly and worked with me to find the exact car I was looking for based on my needs for a fair price. I didn't once feel like Al was trying to "make a sale". Rather he listened to what I was looking for, and found me the exact car to a tee. They were more pushy about having me eat donuts and muffins then they were about selling me a car. I'd recommend Al and this dealership to all of my friends and family.

cgarrity

Feb 9, 2010

Al is very patient, listens to what you are looking for, and works hard to find you a vehicle that meets your needs. He works with you to achieve a fair price and to obtain as many options as possible within your price range. After the sale, he followed up to see how you like your car and if you have any problems or concerns. He even remembers the car that you bought from him!

lkczech70

Feb 9, 2010

I visited IRA Mazda on January 30th and ended up having a very pleasant experience.The Mazda CX-7 is a great car and Al Blank did a great job selling it to me.The car was ready when it was promised and everything was perfect.I would recommend IRA Mazda to anyone who is looking for a great crossover at a great price.Laura :)

dazygirl

Feb 7, 2010

My husband and I bought a Mazda Cx9 from A.J and I must say the whole experience was so easy, starting with being able to take the car on a test drive "by ourselves" with no pressure about what we wanted our monthly payments to be, all the way to having them fill the tank up when we picked the car up! I dont know if we got the best deal ever, but dealing with A.J and his manager was so easy and they were so professional and just plain nice, that I didnt feel like we were dealing with the typical "Car salesman". I would definetly recommend this dealership and especially A.J. to friends and family.

k4md

Feb 3, 2010

My sales rep. was very kind and he offered me great service and answered all of my questions. I will defenitely recommend this place to all of my friends and family. I was and still very please with my Mazda CX-7. It's an awesome and dependable SUV and I can't say in words how satisfied I am with this automobile. Thanks Emilio for your great service!!!!

pleblanc

Feb 2, 2010

Traded in my 1995 Mazda MX3 for a 2010 Mazda sport 3i. I bought my previous car new at Ira Mazda and can honestly say the reception I recieved couldn't have been better, of note the Gentleman who sold me my original Mazda continues to be employed at Ira Mazda

Glalcia

Feb 1, 2010

Our sales representative, Emilio, was a pleasure to work with! Answered every question we had. Very friendly and helpful. Made sure that we were comfortable with every decision we made and went over various financing options with us. Will recommend him to friends and family in the future!

NewMazdaOwner

Jan 28, 2010

I had a great experience at Ira Madza in Danvers. AJ was so friendly and helpful. He answered any question I had no matter how big or small. He was always prompt in returning phone calls. Every step of the way AJ just made it so easy. Because of Ira Madza's great customer service I got the car I wanted for a good price.

Anatoliy

Jan 27, 2010

I bought used car from you for my doughter and everyone: salesman Alex Blank, service department, menagement and all others were very politely and friendly working hard for good result. I've always being getting complete and clear answers on all my questions. When it will be the time for me to buy next car I'll go to see Alex Blank who is working in excellent crew - Ira Mazda!

jgarciaz

Jan 27, 2010

This is a very professional staff all around. I would most definitely do business with this dealership in the future. Bob (my sales rep) and Gary, his manager, were outstanding. This is hands down the most pleasent experience that I have ever had purchansing a vehicle.

Mazda3fan

Jan 21, 2010

We had shopped around for a fuel efficient, well-appointed hatchback for 2 months. Compared them all on-line, Matrix, Yaris, Fit, Versa, Insight, Mazda3. At the dealers they all nickel and dime the option packages and suddenly a 15,000 hatchback is 23,000 because you want a "luxury" like AC or keyless entry! NOT MAZDA and AJ! The base model 2.5 had all the options that should come on a modern car. And the drive experience is amazing. AJ clearly explained all the financing and leasing options and was able to put us in a better car, right in our budget range with no pressure. At the end of the day what more can you ask for? Do yourself a favor and add a Mazda test drive to your list!

barnescrew

Jan 19, 2010

We went car shopping with two small children and Emilio was very accomodating. We had to leave the dealership, because of our daughter, but Emilio followed through and got us the price we were looking for. After signing the papers on the car, Emilio drove our new car to our house and picked up our trade. We couldn't have asked for more friendly and helpful staff. Emilio was great!

ndpitch

Jan 19, 2010

WOW! What a great experience. I got the best price out of every dealer I visited, and the financing options could not be beat! They were very honest, and there was no sales pressure. The good service didn't end when I signed the papers, either. The service department is superb, as they answered some of the questions I had about my new car. This is the only place to get a new Mazda!

Andrey

Jan 18, 2010

I am almost fifty years old, and it is first time in my life I had real fun during whole process of buying car. Albert is a very friendly and knowledgeable person (unbeatable combination), and he is trying to help. I would definitely recommend to my friends to go to IraMazda and ask for Albert, if they will look for the car.

volvovod

Jan 13, 2010

Excellent price (well, I was buying a few days before Christmas...), no pressure (almost). Actually, I knew these guys well - they have been servicing my wife's car for the last 6 years and were very good at that. I even tried to buy this car from them 6 years ago. Unfortunately, at that time they did not have the right color in stock and could not get it either. Fast forward six years - I was treated with respect and friendliness. The price Al gave me over the phone was the one I ended up paying and the whole deal took no more than an hour-and-a-half. They had to get the car from another dealership, so it took two visits (90 minutes total). As for the word "almost" I used in the beginning, well, we are talking about a car dealership, right? I was asked to stop by the same day to sign the paperwork (not a big deal as I was planning to do it anyway) and the finance manager tried to sell me an extended warranty (for about 60 seconds), and told me I was the first one to ever refuse it. I thought he had a good sense of humor...All in all, I'd recommend IRA Mazda in a heartbeat and certainly will go there again when I decide to buy another Mazda.

rlee2

Jan 7, 2010

I visit the dealership on Sunday after my Honda Civic have been total loss. Arthur was helping me find the right vehicle I need. First My daughter like to look for Mazda3 but after test drive the Mazda6 we decide to buy it. I would like to thank Arthur for he professional service. Roger

dunnygrl2

Dec 31, 2009

Best dealership ever to buy a car from! Gary helped me from the start and set me up with Al, who just happened to be the best salesman I have ever met! So helpful and honest-saved me a lot of trouble/time considering I knew nothing about cars and had no specifics in mind. More importantly, never pestered me in the 2months it took me to decide on something, just offered very helpful suggestions. Thanks for all your help guys! I recommend this dealership over any other-and I had been to a few that I thought were good and Ira Mazda blew them out of the water!

greg90chevy

Dec 30, 2009

Hello I just want to say that this is a great dealer. Thay made me and my wife feel right at home and made the deal with my used car go real easy. The new car (used) that i bought was priced the lowest in new england their was no haggling with anything. Got me a great rate and a great payment for the car. I would reccomand this dealer ship to anyone not just for new mazda but also for used cars also. I think i found my new always dearer thanks. G Harris

jpbrawley

Dec 29, 2009

From start to finish the entire purchase process was smooth! AJ was our sales consultant - Not only was he knowledgable, helpful and professional, he was a pleasure to work with. Having purchased new vehicles over the years, this has to have been the best experience. I would most definitely recommend Ira Mazda, General Manager Gary and AJ if you are looking to purchase.

danversmom

Dec 14, 2009

My visit to Ira Mazda was the most pleasant one I have had in all of the years of visiting dealerships. From the start I had not one negative to give from anyone we encountered. Kal was especially helpful to me and my fiance making the purchase a very nice experience with no complications. His help made me feel very good about my purchase as I was not looking forward to buying a new car at this time.We also enjoyed the buffet and the informative talk given by the employees. Oh and how could I forget that I also won one of the prizes-a magellan navigation system. I have to say that all and all it was a great experience all around.

abagarella89

Dec 9, 2009

Albert was a great salesman and this was my first car so it was a great experience. He was very helpful with everything he did the best he could to make me happy. I am very happy with my car, I love it! And if i were to ever purchase another car I would definitely go to him. Thanks Al!

mobijay

Dec 3, 2009

It was a good experience. The dealership gave me a price quote before I went in and they were not shady with their prices. It was a better experience than any other dealership that I've been through before. I got the mazda3 isport and I am happy with the car and price. If you want to talk to a dealer then ask for Kal Dabliz. He's a good guy and he will hook you up with what you want.

natufo

Nov 18, 2009

Went here to look at the new 2010 CX7 and met with Al. Let me save you time and aggravation, go to IRA and see him. He was very courteous and professional, gave no sales pitches or lines. He explained all my options on the different styles of the vehicle, all the functions, where they were located and how they worked, he's very knowledgeable. I was never under any pressure to make an immediate decision. Al returns your calls and e-mails and answers all your questions, he makes the buying process fun. This dealership has a lot of inventory and all the cars and showroom are clean. This is my second vehicle at this dealership, when it's time for my third I will be there again.

mazda3grl

Nov 9, 2009

Buying your first car is supposed to be a fun and exciting experience. I had both at this dealership. Although i already knew what it was that i wanted,i needed someone to tell me that it actually was a great investment and the reasons why. Kal, the sales man that helped me, was not at all pushy, was willing to help me in any way that i needed him, and was a genuine person who wanted just as much as i did to be happy with my new car. I had a great experience at this dealership!

ALEXIS915

Nov 8, 2009

Al was very helpful and courteous. He was a great sales man; very personable and made my husband and I feel very comfortable. An unexpected situation came up and my husband and I had to buy a car as soon as possible and we found the car on the Internet website. Al tried to help us in every possible way knowing the situation we were in. Overall it was an exceptional experience and we look forward to dealing with Al again in the future.

motion10

Nov 2, 2009

Kal found me rummaging through a sea of new cars a few weeks ago on my first night out to buy a new car. Luckily for me i met Kal and it was my last night out becuase i bought on the spot. This guy is awsome, he makes the car buying experiance less systematic and more personal, the way it should be when your droping so much money. I would and absolutely will recomend this dealership, specificaly Kal to my closest friends and family members. If your going to buy a new mazda find this man and he will go above and beyond to make you the happiest person on the road!! Overall absolute great sales consultant, A+ accross the board. Funny as hell and great sense of humor too! dont worry if you have to hang around the dealership for a few hours with Kal while you wait, he'll keep ya laughing and you'll leave a proud owner of a great car.

BAMINC

Oct 22, 2009

I BOUGHT A NEW CAR AT IRA MAZDA THE ALL AROUND SERVICE WAS GREAT KAL WHENT OUT OF HIS WAY TO PLEASE ME I WOULD RECOMMEND THIS PLACE TO EVERY PERSON LOOKING TO BUY OR LEASE A NEW OR A USED CAR OR TRUCK. I NEVER THOUGHT BUYING A CAR WOULD BE SO EASY I GOT WHAT I WANTED KAL WAS GREAT I LOVE MY NEW CAR THANKS KAL YOUR ARE THE BESTA+++++++++++

stacyvining

Oct 21, 2009

I did a lot of research before I decided on the car I wanted. The first time I went to this dealer, I met with Al. I test drove the Mazda3 with him. He made me feel very comfortable on the test drive and encouraged me to really get a feel for the car. He went over all the features and easily answered my questions. When I went back for a second look, Kal helped me because Al was on vacation. He was also very knowledgeable and friendly. He took time with my father and I in deciding on the specific features I wanted in my vehicle. He was very easy to talk to and always smiling. A few days after I purchased the car, I went back for my registration and inspection and saw Kal again. He sat with me while I waited for my inspection and made me feel very comfortable. The same day, I also met Jesus and the general manager (Chris?) and they were very friendly as well. I think Al and Kal's best qualities are that they're down to earth, which helped me trust that they had my best interests at heart. Thanks guys :) I LOVE my Mazda3!!!

katsmom

Sep 22, 2009

We went to this dealer to look for a used car for our daughter and ended up with a new car. Emilio was very helpful and knowledgable,without the pressure of trying to make a sale.He made a stressful situation more enjoyable.We would recommend this dealer again.

steveschulte34

Aug 27, 2009

Imagine a dealership where you don't need to haggle, there is no pressure put on you to buy and they are willing to work with any request you can throw at them. Well that's Ira Mazda in a nutshell. I can't say enough good things about this dealership. I am person who does minimum 20 hours research before buying a $300 camera, so you can imagine what I did for a car. This dealership blows everyone else out of the water in regards to customer service, honesty, pricing, etc, etc... Do yourself a favor, shop everywhere else first, get prices and then come here last and you will see what I mean.Thank you again to the guys at Ira Mazda, you will be getting my business again for sure.

maryannmoceri

Aug 21, 2009

My husband, Carlo, and myself had a wonderful experience with Ira Mazda. Kal Dabliz, our sales agent, was well versed in all the amenities of our 2009 CX7. It was refreshing to have a good experience buying a new car. Can't say enough good things. Thank you Kal and Ira Mazda.

Kcervizzi

Aug 12, 2009

Kal was exceptional to work with. He was never pushy. It was very busy at the dealership the day I went and he never rushed us. Kal was honest, fair and was able to answer all of our questions. I was extremely satisfied with my purchase and I love my new care.

stackph

Aug 11, 2009

My overall experience with IRA Mazda and Kal Dabliz was excellent. It took less than one hour to look at the cars on the lot, test drive a vehicle of my choice, review options, work on some numbers, select a payment option and sign for a new car. GREAT

DZircher

Aug 9, 2009

I had largely decided that the Miata would be the best car for the value before I went to visit Ira. Al Blank was asked to help me test drive a model off the lot with features similar to the vehicle I wanted. Al briefly but more than adequately described the features but stated the best explanations would be found in the test drive. Al was friendly, knowledgeable and offered his input mostly when I asked questions. His suggestion of not only testing the vehicle on the highway but extending our drive through some curvy hilly areas really help me understand the handling characteristics of the MX-5.Purchasing a new car is never a simple stress free decision, Al made this purchase one of the most enjoyable experiences I have had to date. Thanks Al!

P. Billings

Aug 4, 2009

Our pleasant experience at Ira Mazda was quite unexpected. We originally went to Ira Mazda for a used vehicle. Emilio Rodriguez helped us to decide what was best for our needs without pushing for us to purchase anything we didn't want. We decided to test drive a 2009 Mazda 5 and immediately loved the vehicle. With the help of the sales manager Gary Clarke, we were able to negotiate a price, for this 2009 Mazda 5, that we could afford. Gary was very pleasant and had a great personality. We also met with Rich Tewksbury for all the financial paperwork and he made it quite easy and a comfortable experience. However, I must repeat that Emilio Rodriguez was the nicest salesperson I have ever dealt with. We are very pleased with our purchase and would go back to Ira Mazda again.

srecchia

Jul 25, 2009

We visited a number of dealers and also communicated with various dealers on-line and via telephone. Ira offered us not only the best deal, but also the best customer service. Kal was excellent to work with. He was never overbearing or pushy. He was up front, honest, and fair with us but also an excellent salesperson and knew his product. I am very happy with my purchase as it was the right choice for me. I love driving my new car!

esjoyce

Jul 21, 2009

Excellent dealership. Helpful information and prompt service. I felt I was in control and was not pressured to "buy now" or upgrade, spending more than originally planned. Highly recommend Ira Mazda to all. Have had two prior very bad experiances with car dealers. Was dreading going through the process of buying a car. However it was efficient, painless and easy. I had my new car in less than 24 hours.(My preference to "sleep on it" before closing the deal.) I also feel comfortable with returning for any questions, service or problems.

mimi78

Jul 21, 2009

My Experience at Ira Mazda- Danvers was by far the best than most dealerships I have recently visited in the area. The service was great from greeting, to presenting the car, to helping me sort through my options. I would also like to highlight my experience Kal Dabliz, the sales consultant who guided me through the whole process. Kal was a very good listener who was able to identify my needs and what I am speciaifcally looking for and went above and beyond to make my experience a great one. He was very patient, knowledgeable, friendly, honest and professional... a great asset to the dealership. I am very happy with my car and would definitely recommend this dealership as well as Kal to my friends and Family.Mimi

hhedden

Jul 15, 2009

Although Oleg gave me a prompt and reasonable quote by e-mail, when I arrived at the dealer it turned out they did not have the exact car requested, Mazda5 Sport standard transmission, only the automatic transmission. I had made my request specific for the manual through a quoting service (Kelley Blue Book). All the other dealers got it, and correctly responded with respect to the standard transmission. When we expressed out dissapointment, Chris then verbally offered a far lower price for when they could get the car, I'm afraid that a verbal quote and a car that they don't have isn't good enough. This model seems to be in short supply, so we ended up purchasing at another dealer who had the car in the lot. I think this dealer is overrated.

rachelc0816

Jul 14, 2009

I have purchased (3) vehicles from Ira Mazda. For two of the sales, I worked with Kal Dabliz. He is by far the most professional, honest and hard working salesman that I have had the pleasure of working with. I highly recommend purchasing or leasing with Ira Mazda

tmcguire

Jun 29, 2009

Albert was the best and easiest salesperson to deal with. Gave me a very good deal on the new vehicle and a very nice trade in for my car. I would definitely recommend him and the dealership to everyone I know. He was very knowledgeable about the cars he selling as well as about their competition.

AllardLaine

Jun 12, 2009

We totalled our vehicle we were in desperate need of a purchase. After shopping Liberty of Reading, we decided to head up to IRA of Danvers to see what they had. We arrived around 8:30 and they close at 9, so we thought there was no way we were going to make a purchase that night. Scott in sales came out and helped us... We were thinking that we would have to purchase a used vehicle on our budget but Scott explained that sometimes its cheaper to purchase a new vehicle and showed us a few. We fell in love with the hatchback that he showed us and walked inside (9:15)... They nailed our budget right on the nail and stayed until 10:30 to get the papers signed to make sure we were good to go the next day. The only speed bumb we hit on the way to picking up the car was with the insurance but Scott was very helpful in making sure the correct documents were sent. The next day, which happend to be Scotts day off, we were set to pick up the car but couldnt get there until 8:45 again. Scott stayed and waited for us on his day off to make sure we drove away in the vehicle that night. Superb job by the team at IRA and I would highly recommend stopping in if you are shopping for a Mazda and asking for Scott.

cowanmc

Jun 2, 2009

Everyone at IRA Mazda was friendly, down to earth, and knowledgeable. They focused on their product, and did not just sell a price. Al is a genuine guy who just wants to help. If you give him a call on his cell phone, he would drive miles for you or any other customer. Even when Al was with other customers, he set up times to talk to me, and the other sales staff spent time giving me further knowledge without being asked to do so. Ira Mazda works as a true team and the environment is second to none in comfort. When I went from Mazda to 3 other dealerships, they just did not give me the same level of comfort as Al did. I looked at other cars and they were nice, but when Al was explaining what he knew about the car I just felt like this was the car for me. The guy never takes off from work. He is there early in the morning until late at night and will rush back from any break that he has if he gets a phone call from anyone. He understood when I wanted to hear information, and when I wanted space to look for myself and test things out. Most importantly, he treated my father and me as equals and spoke to us as friends and adults rather than being condescending and trying to push a sale. Buy from Ira Mazda (beautiful, reliable cars) and buy from Al, he is the best.

deuce874

Jun 2, 2009

My husband and I went out shopping for a new car its been 10yrs since a purchase and expected the worst. Since we had bad luck at the previous dealership who didn't give us honest answers. Ira Mazda was the second dealership we went to. Kal was friendly, professional, and straightforward I give 10stars. The staff we dealt with was professional and courteous. We had a great experience and would definately recommend IRA, salesman, Kal was fantastic: He was able to not only meet our target price-- they gave us a deal we could not refuse. The 2009 Mazda 5 Grand TouringMy 4 sons ABSOLUTELY LOVE THE CAR.

MaryAnn Vallis

Jun 2, 2009

Purchasing vehicles can be very stressful. I knew what I wanted and how much I could afford. I had researched the car on-line and I new pretty much what I wanted. The Salespersons I worked with listened to me, worked with me, understood my needs and it was an extremely stress-free purchase. I found the showroom to be very pleasant and they gave me a tour of the facilities . The purchase procedure was much less of a hassle than I have previously experienced at other dealerships. Everyone I dealt with was professional and courteous. The most important aspect of my experience with Ira Mazda was that I was not pressured to make a decision quickly or to purchase anything I did not want. I will definitely recommend Ira Mazda to my friends and family.

rbrandano

May 31, 2009

I walked in expecting the stereotypical "slimy car salesmen" type of people, but was met by a very friendly staff who made my first new car buying experience great. I was shown all aspects of the vehicle and everything from warranty to lease information was explained very thoroughly. Also get a great price! Would shop here again, for sure!

mgsaluto

May 11, 2009

April 28, 2009:How can I make a big fuss over the excellent service at Ira Mazda?Dropped by today to make an appointment for my CX-9GT & was told to take a seat; less than an hour later the new CD/GPS was installed & the FM/AM reprogrammed!! Amazing.I know business is a bit slow right now but all the folks at this dealership are first class...every time I've needed anything......sales/service/parts....including the Manager in the front office.Short story: When I bought the CX-9GT, I traded in an Explorer. A few days after the deal was signed & processed, I came back & asked for the Explorer back, for my son's family who suddenly needed it. The initial response was that the paperwork had run through corporate & it was unavailable. But there was a pause. The Manager & Finance chap put their heads together, sold it back to me for trade-in price, plus MA sales tax (no problem), & my son picked it up the next day.Extraordinary customer focus for any business.At least pass this on to David Rosenberg....& his father, if possible...& Group 1.May 11, 2009:Hi all,Holy Smoke!My mother never took such care of me!United Radio in East Syracuse appears to be the business location that received my dead CD changer.It also appears that they found 6 CDs in the changer.It further appears they sent them back to Ira Mazda.And then from Ira Mazda to me, today, each inserted individually in a plastic bag.Thanks to all, again, & again.George

spaulino

Apr 11, 2009

This is the first review I've ever done in my life, but I feel like they deserve it. My husband and I went out shopping for a car and were expecting the worst since we had bad luck at other dealerships in the past. Ira Mazda was the second dealership we went to and ended up leasing a car there within 3 days. We had a great experience and would definately recommend at least stopping in to see what they have to offer and eventually buying from them. I know I'll be back there in the future!

WDegnan

Apr 10, 2009

I loath car dealers, furniture salesman and anybody on commision giving me the hard sell. I try my best to be honest/sincere and expect the same from people I am buying things from. I have not bought a car in 12yrs and expected the worst(pushy salespeople who don't give me honest answers and try to tack fees on the back end when it comes time to sign). That's exactly what I got from everyone else in MA except Emilio and Chris at IRA Mazda. They beat all competitors by $800.00 and gave me a price early on which they honored all the way to the end. Emilio (salesman) was extremely knowledgeable and bent over backwards to get me what I wan't. Chris (manager) did the same, he told me up front what he could do for me pricewise with no fuzzy math. I am writing this review for all the people like me who think they deserve a fair shake without all the hassle. IRA changed my mind about the whole car buying process. ZOOM ZOOM!!

speed3man

Mar 22, 2009

I had been a service customer in the past but stop going to Ira Mazda because of the poor service and high prices.I received an invitation to a Customer Appreciation night where the new service manager was going to talk about the changes that have taken place at Ira Mazda, so I attended.The event was great. They had a great buffet, explained all of the changes, talked about their new lower prices and raffled off a LOT of free prizes. I won a free detail...Since then I have gone back for my next service and they delivered on all of their promises. The new staff is very friendly and helpful, the prices are great and it is so much easier to do business their.The only problem is now I have to tell all the people I discouraged from going there that now they HAVE to go their for their service.Great Job Guys.

asoares

Mar 10, 2009

Buying a first car is always a challenge no matter what type you are purchasing. I fell in love with the Mazda 3 last summer using Zip Cars through my work.My Dad came with me to buy my car because I thought the salesman would try to talk over me since I was a young woman. I can say that I never felt that way at Ira Mazda. Their service was excellent and Emilio explained every detail thoroughly to both my Dad and I. I would definitely recommend this dealership to friends and family. They did not hassle me to purchase the car right away and they were very thorough in their explanations.

jestrell

Mar 5, 2009

The day of my visit to IRA, I went looking for a car and I found it. Me and my friend were gently approached by "AJ"and automatically we felt comfortable and welcomed. AJ took us in a patiently walked us through the processed to find the car I was looking. It only took a couple of minutes before AJ told us, "Let me check what I have of you." And just moments after that he came with what is now my new car; a beautiful Mazda3. Yep! It only took him one try to find the car I was looking for. I really please with the way my friend and I were treated. The day of my visit I did not feel I was treated as a customer. I felt I was treated as a long-time friend. For that, I am grateful to AJ and to IRA Mazda.Juan Estrella.

emisan

Feb 28, 2009

I was at Ira Mazda in February looking for a new car. I fell in love with the Mazda 6. When I recieved my car (the demo) it was clean and prestine on the outside but a mess inside. Needless to say I brought it back to have it detailed. The young man who detailed my car did a remarkable job... kuddos to him. As to Gary (Sales Manager) he was great with helping me in getting my car back in tip top shape. Gary went far and beyond to make me happy. I will say this I am very, very picky and they did a great job keeping me a satisfied customer. I recommend Ira Mazda due to their quick and "will stop at nothing to make a customer happy" attitude. Kuddos to Ira Mazda!!Thank You (to all at Mazda who made me very happy)EmiSan

gjdonovan

Feb 22, 2009

I had a very good experience with this dealership due to my salesperson, Jesus. When I went to Ira Mazda, I was not ready to buy at that point. I was at the beggining of my search for a new car. I was looking to buy a Mazda CX9. Jesus never presured me at all. When I left the dearlership I told him I would not be ready to buy for a few weeks. He called me once to let me know it was nice meeting me and if I had any question or when I was ready to buy give him a call. Two or three weeks later I contacted him and told him I was ready to buy the CX9 and told him the color I wanted an the options. He got me the car I wanted. I would recommend Jesus to all my friends.

rocha_jessica

Feb 17, 2009

After having a negative experience at another Mazda dealership, my husband and I went to Ira Mazda with hopes of purchasing a new car. We had a fantastic experience buying our car at Ira Mazda. Our salesman, AJ, was fantastic: he was friendly, professional, and straightforward. Also, Ira was able to not only meet our target price, but exceed it -- they gave us a deal we could not refuse. My husband and I have a toddler and had to bring her to the dealership while we purchased the car. The process of filling out all of the required paperwork took nearly three hours, during which ALL of the sales staff was very friendly towards our entire family, especially our daughter, which was very much appreciated.

jmstephan

Feb 9, 2009

We had an excellent experience with Ira Mazda. Kal was very helpful in showing us the advantages of the CX-9. He and Chris the manager put together an aggressive offer and the assistance we received after we signed a deal was no less than what we received before. I am pleased. We love the car and if we are in the market for a Mazda again we would absolutely start with Kal again. I recommend Kal and Ira Mazda without hesitation.

cromeo

Feb 6, 2009

This was the second time I have gone to the Ira Mazda of Danvers to look at new cars (and the second time I ended up getting a new Mazda6). Both experiences were good. The most recent experience the Sales Manager worked with me for a few hours running different numbers and payment options for me. The time and patience that both the Sales Manager and Sales Consultant had while I looked over all the options was much appreciated. I had an overall great experience working with the people at this dealership, and would recommend it to anyone interested in looking at a Mazda.

lisa43

Jan 28, 2009

This was my first experience purchasing a new vehicle and Scott made my experience easy and enjoyable. He put me at ease and his knowledge about the vehicles was made me feel confident in my purchase choice. My family and I now have a great looking vehicle, at a great price. I recommend purchasing a Mazda vehicle at Ira Mazda to all everyone and also to ask for Scott.

RussellPorter

Jan 21, 2009

The whole experience was absolutely delightful! The level of respect extended to me during each visit (by Albert, Gary and Eric) went beyond professional courtesy. I was treated as a real personlike one friend should treat another friend.The terms Respect and Courtesy appear quite often in prior reviews. Obviously, the folks at IRA MAZDA are quite serious about customer service. Take a look at the mission statement on their website. IRA MAZDA walks the walkOf course, exceptional service would be of limited value if the product was less than excellent. Fortunately, MAZDA excels. I chose the MAZDASPEED 3. It is exceptional, just like the folks at IRA MAZDA of Danvers.A special thanks to Albert for his patience. He has earned my sincere respect. His post-sale follow up call (to make sure that I was completely satisfied) was much appreciated.When looking for your next car, you will do well to put IRA MAZDA on your "short list". Their goal is to please...and they achieve.

JDubrow

Jan 19, 2009

I came in for service for my 2005 Mazda Tribute, whose warranty had recently expired.My dashboard gauges, odometer, speedometer gas meter... everything.... had stopped working the morning before. The service staff that busy Saturday was extremely courteous, and fit me in. However, I was informed that the repair was not just a fuse, as I had hoped. I was told that I would have to leave the car, and that the dash would have to be completely pulled apart on Monday - AT LEAST an 8 hour job, since they had no idea what the issue might be.I was hoping to get a rental for the rest of the weekend, and when I went to see the manager, Gary, he SOFT-sold me on trading in my Tribute for a new (or possibly used) vehicle WITH a warranty. Assuredly, the Tribute was going to begin to cost me, as I needed new tires and brakes.I spent almost 6 hours with Gary and the team's #1 salesman, AJ. They couldn't have been more personable, thorough, or professional.After driving a few different styles, I fell for a 2008 M3, and after an afternoon of car talk, I drove away in my new car.I couldn't be happier. I had no plans to buy a new vehicle, but it was the best decision of 2009 (it was only Jan 4!).Thanks to the guys at Ira Mazda.

suzyandjohn16

Jan 19, 2009

I was looking to trade-in my Mazda-3 for a CX-7 or CX-9, and was referred to IRA by a friend who had a great experience with the dealership. I can't say enough about the exceptional service we received from Gary and Kal throughout the entire buying process. I have been to many dealerships over the years where I felt disrespected (treated like because I was a 'woman' I didn't know anything about cars) and pushed into buying a car that I didn't want, and never once did I feel that way at IRA. I am utterly in love with my new CX-9, and strongly recommend heading to IRA and speaking to Kal and Gary, I assure you, you won't be disappointed!!

carmelita

Jan 18, 2009

I was looking for a car for myself and i did meet Mr. Albert Blank and he was so carefull by showing me the advantages to buy a car from him and i did it and now I feel very comfortably and happy with my new car.It was a perfect experience I had been havig by this investment because that car is very strong and woklly. I thank him for giving me this chance to able to get on this good deal. Thank again Mr. Blank!From Brazil, with loveCarmelita

DmitriyFilippov

Jan 18, 2009

Great buying experience. Very pleasant to deal with. Very knowledge sales person. Highly recommended to anyone how's in the market to buy a new or used Mazda vehicle. Albert was great in explaining all the details about fitures of the car. Great on follow up! Thank you very much!

xto115

Jan 14, 2009

I own many autos, mostly luxury class. I also am the primary purchaser of vehicles for my immediate family. This means I have bought at least one car per year for the past 15 years. During this time, the auto industry has changed in product, in value, in approach to customer service, in approach to marketing, etc. My comfort zone is generally with those dealers with whom I have had positive experiences. When I purchased this Mazda CX9, it was my daughter-in-law's choice auto. I shopped a bit and settled in with IRA after my initial interface with a cracker-jack salesman--Albert Blank. From explaining the vehicle highlites to the benefits of dealing with IRA, I had all necessary information to make an informed decision. A test drive, a visit to the service dept, a visit with the sales manager and business manager cemented the deal ( after a reasonable give and take during non-contentious negotiations). The auto was delivered meeting all expectations.I mentioned to the IRA personnel the fact that their treatment and service are equal to those in luxury dealerships which I have experienced. It is no wonder that IRA has built upon the fine foundation of the founder--Ira Rosenberg--and I expect will continue to be a leading edge dealership on the Route 114 auto strip.

grugnale

Dec 30, 2008

Spent the entire weekend looking and maneuvering hard for a new CX7 for my wife. I don't think you could find a nicer group of car guys than the aforementioned. They gave us a great price on a new CX7, the price we were asking for our trade (not upside down but out with a small profit) and a really really great financing rate. One of their competitors tried to entice with us with what they claimed was a "better deal"; however, we reasoned that it was better to work with warm and likable people (Chris Gannett is a real gentleman) rather than chase a few dollars in "potential" savings. What more could you ask for. I'd highly recommend this dealership. Greg G

jstone

Dec 11, 2008

I had been looking for a reasonably priced SUV that was good on gas. My search took me to many dealerships, and I had looked at various models. When arrived at Ira Mazda the sales staff where holding their morning meeting in the parking lot. I feared that this would be another case of getting out of my car and being attacked by pushy sales people. To my surprise, I was greeted by Emilio Rodriguez and he offered me the information and facts that I was looking for. I test drove two different models before deciding that the Mazda Tribute was a serious contender and I was ready to make a purchase. Emilio made sure that the paperwork was a painless process. Eager to drive away in my new vehicle, Emilio personally made sure that my new vehicle was cleaned, fueled, and ready to go. Overall, Emilios honesty, kindness, product knowledge, and willingness to go that extra mile for his customers made my decision to purchase a Mazda easy. In dealing with Emilio, customers will be offered a stress-free, uncomplicated, comfortable experience. Ira Mazda is lucky to have such a great individual on their team.

ekeliher

Dec 6, 2008

I went into IRA Mazda anticipating that all the salespeople would be pushy, obnoxious and untrustworthy and instead I was greeted by Scott Coughlin. He was the opposite of all the bad stereotypes about car salesmen. I found him competent, courteous, funny (!) and respectful. My boyfriend and I spent about an hour with him on the Friday after Thanksgiving and then 3.5 hours the following Sunday (when I walked out with my new 2009 Mazda3). Scott made me feel like a valued customer and I trusted him. Not only was he a consummate professional with me as the buyer but he was unbelievably patient and kind to my boyfriend's two kids. In fact, he called me to let me know that Evan (age 11) had left his paper airplane in the showroom and he gave it to when I came back to get the inspection sticker and registration! I felt like I got a really good price on the car and that Scott listened to my concerns and addressed what I wanted. He's a gem!

Nancy1656

Dec 5, 2008

I walked into IRA Mazda and was greeted by a very friendly and smiling salesperson named Geoffrey Quijada. I knew what I wanted and I told him exactly what I was looking for. (I have leased for years and am very familiar with the process). He sat down with us and LISTENED. I was quite specific in details and he never said he couldn't do it. He was always smiling, pleasant and very professional. Even when he probably couldn't do something, he always was very polite and made an effort to accommodate me. I have to be truthful. I have been a Nissan customer for about 15 years and LOVED my Altima! It was surprising to me that I could finally be swayed to another car. (Although, the Mazda 6 was the only threat to MY Altima). After reaching a deal I believe was FAIR, I decided to go with Geoffrey and IRA Mazda. I picked up my car last night and couldn't be happier. (I do have to admit, I did grieve for a few moments over my trustworthy Altima that I had to give up). If all salespeople were like Geoffrey, the process of buying/leasing a vehicle would be a much nicer experience! Thanks Geoffrey for your outstanding service! By the way, Rich wants to know if you checked into getting those side moldings? HAHAHAHA! Sincerely, Nancy Corso

megrobinson

Nov 14, 2008

This is a fantastic car. Lots of space, great gas mileage, even room for car seats!. I've had no maintenance problems. I was referred to the dealer from a friend, and though I live on the South Shore of the state and the dealer is up on the North Shore, it was well worth the drive. They had lower prices to begin with and a greater selection.

mrboneca

Nov 12, 2008

I went to Ira Mazda looking at a new car option that would fit my growing family. I was greeted by Albert and he was really friendly and helpfull. He asked me what I was looking for and gave me options (CX7, CX9 and Mazda 5). I test drove all the cars and fell in love with my new Mazda 5. Albert made it really easy to find the right fit for my needs. He was very knowlegdable and patient. I have shopped around in other dealerships and Albert is the best sales person out there. Great energy!! Thank you for making our shopping amazingly easy.

tomshapiro

Nov 11, 2008

Albert is always there to answer any questions i may have. He knows the sale doesn't stop after you sign your papers. I would recomend him to any one I know who is looking for a car!!!! Last year, although I wasn't really in the market for a car, I ended up buying a brand new Mazda. I happened upon the lot one day, merely looking at the new cars, and was approached by Albert. He was polite, curtious, and very informative, without being pushy at all. He was so excited about the new Mazda 6 and asked if I was interested in a test drive. After answering all of my questions and helping with the negotiations, I drove off the lot that afternoon in my new car.Debbie Fournier, the service manager at IRA Mazda, is absolutely wonderful as well. She always treats me with the utmost respect and helps me everytime I am in need of service.

webjeo

Nov 7, 2008