Used Cars for Sale at Northgate Ford in Port Huron, MI

Henry Zabel

Jan 14, 2016

Although you couldn't get my Taurus to create the noise I discribed to you, they went over the complete front end and assured me there was no problems at this time. That gave me peace of mind

Ronnie Locke

Jan 12, 2016

It took two&1/2 hrs for oil change, with a car on race for ten mins. But the wash job was very good, when they did the in side of the car, the best (greatest cleanest job ever, and we are very happy).

Albert Fournier

Jan 11, 2016

We have a 2013 Ford Edge which had developed a a slow leak in the passenger's side rear tire. the tire was repaired and the fee was reasonable.

Erica Arnold

Jan 7, 2016

Everyone was very friendly! The drive in the morning was super nice too!

Janet Sherrington

Jan 3, 2016

I brought in my Edge to have a recall done on the gas tank. I was told it would take a day or two. It took four days. It really wasn't a problem because I was given a beautiful Lincoln as a loaner. I was called by the service department and kept informed.

Barbara Hawkins

Dec 30, 2015

I LOVE the staff - best dealership I ever went to. I hate the thought of going anywhere else. I used to live over 50 miles from Northgate Ford and drove to get to them. I am a Ford retiree and can say this is the best dealership Ford has.

James Mccue

Dec 24, 2015

Brought my Lincoln in for service and was delighted with the efficiency of the department. Charlie had me written up, and a loaner to get me on my way in no time. My car was cleaner when I picked it up than when I dropped it off. The repairs were done quickly, I could not be happier.

Sandy Korich

Dec 15, 2015

GREAT! The people that work at North Gate are the best in the business. Starts at the top with Tom Wood and filters through the entire dealership!

Esther Churchman

Dec 8, 2015

Made a short notice appointment with Ann who took care of getting me in for the 30,000 miles maintenance. We had a change in Thanksgiving plans that required us to drive to Delaware. She arranged a loaner car and we picked up our car and were onour way.

Ross Green

Dec 8, 2015

Kept me updated on the progress of my vehicle. Quality of service was great

Georgia Osterland

Dec 7, 2015

It was a great experience dealing with Northgate Ford. I love my new MKC - it's beautiful and wonderful to drive. I have only used it once but enjoyed the drive. Jay Baldwin was an absolute joy to deal with. He went above and beyond to help me with my new purchase and also took his time explaining all the new gadgets when I took delivery. A very excellent experience. Thank you.

Marlene Bezrutczyk

Dec 7, 2015

I really appreciate the very thorough job they did looking over my new vehicle during "The Works" & informing me of needed repairs & maintanence. It took longer to then expected but they discounted my "Works" for the wait. The only reason I give a 7 in the recommendation area is because of the two times I brought my Mariner in for rust, which began before 3 years and was still under warranty, ...they just covered up the problem and didn't actually repair the problem.

Susan Conniff

Dec 7, 2015

Kept me apprised of what was happening and when the car would be ready. Service was great, did a great job

Cherry Morris and Roland Fraschetti

Nov 26, 2015

We brought both of our vehicles in for oil changes, tire rotation etc. Service was terrific and we were also able to get a loaner as a perk for owning a Lincoln!!! Both vehicles were done and waiting for us when we returned.Thank you for the great service.

Eugene Church

Nov 20, 2015

A very nice young lady, I think her name was Anne or Annie wrote up my service request. She said the wait would be an hour to an hour and fifteen minutes. Don't know what she did but the car was done in 20 minutes. Now that's service! She also did a wonderful job of explaining what was done and what needed attention. If your name isn't Anne or Annie, I'm truly sorry, young lady, I promise I'll get it right next time. Thank you for your remarkable customer service.

Alvin Beindit

Nov 16, 2015

Leased 2015 Lincoln Navigator. Salesman Chris Clubb did and excellent job explaining leasing vs purchasing. He is very knowledgeable regard all aspects of the vehicle. Very nice to work with. Good Job Chris!!

Lanny Brown

Nov 14, 2015

Had oil changed and tire rotation. Done in a very timely manner.

Ronald Nichols

Nov 13, 2015

As always my service experience was very good, all employee's are very professional.

Edward Cook

Nov 10, 2015

I was told there was to be a car for me to drive while my car was being worked on. When I dropped my car off at 8:00 I was told no car I could wait for it. It's a good thing I didn't wait the car wasn't finished till 4:30.I did ask for a ride home and was provided with a ride and being picked up.

Elizabeth Stokes

Nov 7, 2015

we had a good choice of cars to pick from and try out, the experience was great we settled on the 2016 fusion and and got the color I wanted our sales man Chris is very good at finding me the best deal Thanks again

Cheryl Orourke

Nov 5, 2015

Came in for oil change and new wiper blades. Tech found bad air filter and also replaced that. Ann Terhune was very helpful and the wait was not bad at all being I had no appointment. Your cutstomer lounge rocks....good coffee.

Janet Zweng

Nov 4, 2015

The best waiting room. Fruit great coffee and clean rest rooms. Friendly service people. The job was done when they said.

George Speilburg

Nov 3, 2015

Service was excellent. The service (oil change/engine checkup) was completed much faster than I expected. All employees were very courteous.

Patricia Schmidt

Nov 3, 2015

Good experience. very nice waiting area. all employees very courteous.

Catherine Simmons

Nov 2, 2015

The service was excellent as usual. Friendly staff with clear, concise recommendations.

Barbara Brower

Oct 27, 2015

We have wonderful & satisfactory service in your Service Dept. on our Flex, employees & service employes very helpful & a Plus to your Dealership.

Irene Abend

Oct 27, 2015

The person who was to submit the paperwork for the car tag did not submit it. I came in and had to ask about my plate. The person was ill and no one followed on what he was working on.

Martin Meloche

Oct 27, 2015

Staff and everyone at the dealer was extremely helpful.

Timothy Owens

Oct 27, 2015

It was fine. The service was timely and courteous.

Candy

Oct 23, 2015

Your staff will bend over backwards for you.Now, my friend "Chris"(salesman), is very understanding and knows just what I need and want in a car.

TBondy

Oct 19, 2015

Jay Baldwin was extremely helpful and got me the car I have always wanted! Great customer service and overall pleasant experience at this dealership. Highly recommend to all!

Lanny Brown

Oct 13, 2015

Recall service work done ahead of promise time. Everyone very nice and helpful.

John Keyser

Oct 10, 2015

Fusion Ford updates done well and personel very helpful.

Sallie Smith

Sep 28, 2015

Will always recommend Chris Clubb to my friends, family and anyone else looking for a car.

Diane Hardy

Sep 26, 2015

There like old friends. Been coming here for a long time.

Nancy Miller

Sep 19, 2015

Leased Lincoln MKC. So far I love it. Sales person did an outstanding job. I am anticipating awesome service.

zimla1

Sep 18, 2015

3rd time leasing from them.excellent service from Chris and the whole crew. Fast with paperwork.Polite and friendly. This is my dealership !!! Good day

Janet Gniatczyk

Sep 17, 2015

The staff at Northgate was knowledgeable,friendly and concerned. My loaner was clean and smoke free!!

Jane

Sep 15, 2015

Our lincoln went in for service recently and they kept us notified every step of the way as to what was being done to fix it. Very much appreciated the communication from Ron in service. Thanks every one at Northgate Ford & Lincoln for taking such good care of us!!!

James Buhalis

Sep 11, 2015

In and out quickly for a tail light problem. Professional and polite is standard for your customer service team.

Annette Hanley

Aug 31, 2015

It was a recall notice for a software upgrade. It seemed like everyone was there on a Wednesday for a recall notice, and the service department stayed focused and kept the work moving.

Dana Kraft

Aug 31, 2015

Anne Terhune greeted me with a big smile and "ready to serve" attitude! That was EXTRA MILE BONUS POINTS, since I later found out, she had been in a major car accident the day earlier....and I was so impressed she was even at work after such a horrific experience! Then Gary Willing came on the job too. He was equally warm, big smile and also "ready to serve' attitude! They both gave me the royal treatment, I"ve been spoiled with at NORTHGATE FORD LINCOLN!! A beautiful, clean 2015 MKC loaner vehicle was given to me to carry on with my day...as they got busy tending to my service. I was very impressed..and felt like a QUEEN! Everything was met with exceptional results, and I couldn't be happier!! Thanks NORTHGATE FORD LINCOLN FOR SOARING ABOVE AND BEYOND IN EVERY AREA OF YOUR DEALERSHIP! There is NO COMPETITION to your excellant company! Dana Kraft

Robert Wagner

Aug 28, 2015

Great service, could have taken a little less time to complete though.

Charles Simmons

Aug 24, 2015

Service is always great at Northgate.. Ann was extremely busy but still managed to get me through quickly as promised!!!

Gary Hock

Aug 24, 2015

Another great experience at Northgate Ford.Great relationship with everyone at this dealership.

Andrew Anderson

Aug 19, 2015

Well satisfied with service and service receive from Customer Service Advisor ( Ms. Terhune ). Keep itup and I'll be back.

Darwin Walz

Aug 18, 2015

Good service and helpful staff! Staff submitted the rebate information on-line for me so I would not have to do it later.

Russell Noble

Aug 17, 2015

I am extremely pleased with my new Lincoln. Northgate personnel were most helpful and made the purchase experience a most pleasant one Northgate personnel are great at followup to be cerain that I have no problems or concerns about my purchase.

Stephen Fairman

Aug 14, 2015

I leased a 2015 Lincoln MKC, my experience at Northgate Ford was exceptional thanks to Nick Birkenshaw, our salesman. I would recommend him and the dealership to everyone.

William Livingston

Aug 14, 2015

Everyone were very helpful during my purchase experience of my new F150. Thanks to Chris Club for finding the ideal truck to meet my needs.

Sandra Streberger

Aug 12, 2015

Chris Clubb is wonderful! Everyone we met at Northgate was friendly and helpful! We definitely will recommend Northgate and will come back to Northgate next time we need a new car. Thanks!

Janet Gniatczyk

Aug 10, 2015

I am leasing a MKC. The car is a dream....very enjoyable. The service dept. friendly. Clean and service was efficient. However one problem was my brakes squeak when I apply the brake and after service the brakes still squeak. ?

Marsha Hill

Aug 10, 2015

Great and fast. Was a recall What else can I say? Fifty characters is a lot. Change this part

Keith Flemingloss

Aug 3, 2015

I always feel as if taking care of my needs is the sole purpose of the service staff when I have my Lincoln in for maintenance. The MKZ always comes back to me looking like it did when delivered.

klfairman

Aug 1, 2015

We just leased a Lincoln MKC, our experience was exceptional, although we hit a few bumps in returning our leased Lincoln 2 months early (couldn't pass up the awesome rebates) our salesman made sure we got into a new vehicle and that we were happy.

Judith Moreau

Jul 31, 2015

I took my Fusion in for a recall fix and it was finished in less time than anticipated. While waiting I watched TV, read some articles, did a puzzle and had a snack plus some juice and coffee, compliments of the dealership! When vehicle was finished I asked if they had some way to wash inside of front and back windows (I was willing to pay for the service if available) Being 75 now, my hands and arms don't bend in such a fashion as to clean inside car windows. Before I could even turn around the service manager took my keys and summoned someone to take the car and do the windows. I was totally amazed and to me that was a the best Christmas in July gift I could ask for! I am eternally grateful to Northgate for that surprise!

Marcia Hogan

Jul 27, 2015

Thank you for all your help. It was very much appreciated.

Timothy Owens

Jul 26, 2015

I was very satisfied with your professionalism and ability to fit me in as I was going out of town that day.

John Ainsworth

Jul 24, 2015

they need to be a little faster or let you know that it is going to be an hour or more for an oil change. but was satisfied with your service and car wash. the offer for a lincoln loaner was nice. thanks i'll be back.

Janet Grasel

Jul 19, 2015

Hi, my Lincoln had a recall recently. I took to the dealer and they did a wonderful job. My loaner car was there waiting for me, also. Thank you, Janet Grasel.

Adams

Jul 16, 2015

I thought we had made a good deal, however no information was given on the trade in and we got taken for a ride

Rose Hardy

Jul 14, 2015

I took my 2008 f150 in for a new catelletic converter that was under warranty because it was plugged again. It was taken care of in a weeks time and reported that the truck was not firing on three cyllendars. Warranty work was completed .chose to take the truck back to the a private mechanic

David Huxhold

Jul 13, 2015

brought the car in for oil change - was able to take care of me in an hourlike was told - did a good job.

Tracy Chalut

Jul 10, 2015

I love Northgate ford !!! My salesman Chris Clubb is amazing , as is sales mgr Joe Wood and F+ I man Dean are wonderful to deal with !! I also want to mention the service dept > They take care of me always in a timely manner

KevinF

Jul 9, 2015

Found the car we were looking for via the internet - and asked for a quote. We were contacted by Chris Clubb and made an appointment to see the car and the dealership. Chris was very helpful and we did end up purchasing a Lincoln MKZ. When Chris delivered the car, he had even go so far as to wax and polish it for us. Delivery went very smoothly. We have not had to take the car in for service yet, so I cannot comment on the quality of the service department. I will be taking the car in soon as it has a recall (running lights), and it will soon need an oil change. I would buy another car from Chris.

Jerry Davis

Jul 8, 2015

the service took longer then i was told i made the appointment. everything else was gtaet.

Eric Bivens

Jul 7, 2015

Dave in used car sales assisted me in finding my MKS. Love the car and with Daves help it was a easy decision and buying experience, I will dealing with Dave for years to come.

Ross Green

Jul 6, 2015

Went for an oil change and waited one hour and twenty minutes. Ann kept me informed on why it took so long and reduced the price by 10.00 dollars. I understand things happen but because of her good communication skills I walk away with good level of satisfaction with my experience.

Janet Aldrich

Jul 4, 2015

Everything that was promised to be done by the Body Shop was done and completed on time. They even washed my car which was very much appreciated. Thanks Gary! I'll be back!

Richard Rose

Jul 2, 2015

Service was great as was the waiting area while survive was performed. Only suggestion I would make is for out of town people, the ability to set an appointment time is important so I don't wait an abnormal amount of time. Just saying.....

Mr & Mrs P.

Jun 30, 2015

From the moment we went through the door until we purchased the vehicle we had nothing but a positive experience. Our salesman was Chris Clubb and he went above and beyond to make our experience nothing but positive. We were never pressured or rushed, he explained all the features of the car, taking as much time as was needed to cover everything plus offered for us to come back or call if we had any questions once we got home. We would recommend anyone to see Chris if they are in the market for a car . We also dealt briefly with Dave Elliott and Dean with a positive experience as well

Linda Garbesi

Jun 29, 2015

I am extremely happy with my 2014 Ford Escape SEMy salesman couldn't have been more helpful inexplaining any questions I had about the operationof this vehicle.Excellent service at Northgate Ford

Yvonne Wootten

Jun 28, 2015

We have had good experience's from our new car purchase and with our first oil change at a good price and many other perks with it! Good job!

Shannon Parrish

Jun 26, 2015

The staff in the service department were very friendly and helpful!

Sandy42

Jun 25, 2015

I am a snowbird spending summers in Michigan. In the summer of 2014 I brought my 2013 Mustang 5.0 into the service department to diagnose the lack of AM reception on the radio. I explained at length the lack of reception to the Service Manager. I was called later that day and informed that the technician who examined my problem concluded that the vehicle had a bad speaker. A new speaker was installed. When I came to pick up my car the poor reception on AM persisted. I questioned the diagnosis of a bad speaker as I had good reception on FM and XM. The service manager suggested that I talk to the technician who was standing there. When I questioned him about the speaker diagnosis, he asked me what was wrong with the radio. Apparently the problem had not been properly conveyed to him. I told him poor reception, and he listened to the radio and advised that I needed a new radio. I was advised later that a new radio was installed yet upon picking up my vehicle I still found poor AM reception and all of my saved channels were the same.(Is this possible if a new radio is installed?) I then questioned the service manager about the continued lack of performance. He advised he would call Ford Motor Company technical support. He called me back and advised that The Ford rep suggested he play the radio next to a new vehicle to see if there was any difference. He then informed me that the new car AM reception was equally as bad as mine and that Ford apparently had bad radios in their Mustangs. I called Ford Customer Service who suggested I find another service facility. This June upon arriving in Michigan, I removed my car from storage and took it to Fred Grande Ford in Richmond MI, 35 miles from my house. They immediately diagnosed the problem using symptom chart PPT A and replaced the "Antenna Stanchon Module". AM reception is now perfect.Shame on Northgate Ford. Poor service communication, Lack of Expertise and questionable ethics relating to what they tell the customer.

William Stoner

Jun 23, 2015

Had my 2014 Ford Focus oil changed at Northgate Ford, All I can say was the Service was Awesome the people were very friendly! I was the second person there and only spent about forty five minutes total there! Had some questions about my next Service, and even though they were busy they stopped and answered my questions! Everybody that worked there said hi, and asked how I was doing! Made me feel like they were really concerned! Now, that is how a business should be! I thank them and all their employees for the best service yet! I look forward to my next visit! If you want to feel like your part of the family, this is the dealer to go to! This was my third car and or truck I bought from them. Each time it gets better! Hope to see you there! Oh, and by the way, this was on a Saturday! Can you believe it!

Norma Declercq

Jun 22, 2015

I'm extremely pleased with Northgate. Love my new 150 Ford. My sales representative, Chris Clubb, is one of the biggest reasons I continually return to Northgate. He's great! Everyone is friendly and helpful! I also enjoy the super good waiting room. Grace maintains it - it's clean, has a beautiful coffee machine and the fresh fruit and snacks are a treat!

Charles Provotski

Jun 18, 2015

I have a 2014 Ford Fusion. I needed an oil change, tire rotation, inspection of a hole in the floor mat, and look at the dash display. I called the day before and spoke with Ann, who indicated I needed no appointment, it was on a first come first service basis, and they would have their technicians look at the challenges.Fast forward to today, when I arrived at the dealership I was told by Ron Goodwin that I would indeed need an appointment and that I could get my car back tomorrow. I indicated to him that Ann said I needed no appointment, when he asked Ann, she hedged for a moment, said have a technician look at it.Both Ann and Ron were disinterested, and seem bothered.When I got the car back, the oil change and tires were rotated, I was told there was nothing wrong with the display, even though it provides incorrect information, and Ron took a picture of the worn spot on the floor map, and will contact Ford.Unless you buy your car at this dealership, service for those cars not purchased their was not a pleasant experience. "Caveat Emptor"

Ralph Venen

Jun 17, 2015

Always outstanding service and friendly atmosphere.

Marvin Webb

Jun 16, 2015

the car was in for routine checkup and we were treated very well and the car was cleaned and realy looked nice they treat us very well at the dealer.I thanked them for a good job.

Judith Garijo

Jun 1, 2015

I had two encounters at Northgate Ford, one for service and one in the body shop. I am very satisfied with both places.

Kelly Smith

May 30, 2015

02 saturn alignment. Was suspose to be $49.95 .then was told $150-$200. To do adjustments that was not related to new parts installed by myself for the alignment. Staff settled at $105.due to misunderstanding.

Susan Conniff

May 28, 2015

Service was great. Parts were ordered and installed. They kept me updated on the status and when job was done.

Donald Doerzbacher

May 26, 2015

A little delay due another part. Great way work was great.

Thomas Buckingham

May 22, 2015

Took my car in for real door latch. Problem found and fixed.

Karen Faust

May 19, 2015

Service and staff are always top notch!! Highly recommend Northgate Ford.

Stephen Mccalmon

May 19, 2015

The service staff at Northgate Ford was, as usual, extremely professional and service oriented. I am completely satisfied with their service.

Truck man

May 15, 2015

Took my truck in for work as scheduled on a Monday and left the vehicle, I notified them that I had a rental until Wednesday. Told the service rep that I needed 6 items checked on the truck, they took the information told me what it would cost for the inspections to find what was the problem with the truck. Received a call Tuesday night that they have not had time to look at the truck, they had two other trucks in before me and they were having problems fixing them and they were on the phone with Ford. Fine but would you not think I should have been told that when dropping off my truck that there were vehicles before me and they were having problems with them. I scheduled this appointment a week and a half earlier. Received a call Wednesday night that still nothing was looked at on my truck and that they may not get to it this week. Called them Thursday morning that I was coming to pick up my truck before lunch, got the normal apologizes from them but really did not care, I am out over $300 for the rental with nothing getting looked at on my truck. This is not the first bad experience with the dealership on service. A year earlier they replaced a radiator that had a leak that was under warranty for me, that was great the problem occurred when I took it home and tried to start the truck the next day. It did not start, I jumped the truck and took it back to them for review. Received a call form them that the batteries were dead and needed to be replaced. Fought with them about the batteries and truck not having an issue before I took it to them and now they do not work. They claimed it was just something that happened, so I replaced the batteries at my expense. Apologies were given and I walked out the door. Final result is that I will never go back to them and I will sell the Ford truck and go to another brand that will be better responsive to their customers.

Norma Declercq

May 12, 2015

New tire for 2013 MKX. Service is always outstanding at Northgate. Exceptionally friendly and knowledgeable. My favorites are, of course, Chris Clubb, Ron Goodwin (Anne too) and Grace. Charlie has given me great help with loaners. This is a good dealership all the way around. It would be easier for me to find a closer Lincoln dealership --- but it's worth the drive because the service is so good.

Gayle Harmer

May 11, 2015

Ron Goodwin, always professional and helpful.Wonderful new waiting room.

Kelly Singles

May 7, 2015

Service was great. Love my MKC. Ron is always very accomodating.

Mark Bommarito

May 7, 2015

Large improvement since the last vehicle I tried to purchase there.

Michael J. Duffy, Jr.

May 7, 2015

I arrived to have the oil changed and my automobile was taken immediately. Less than an hour later it was returned to me after having been serviced and washed! Great job.

Michael Earl

May 4, 2015

Very ProfessionalVery friendlyGreat people in the service department

Susanne Biga

Apr 28, 2015

I purchased a Lincoln MKC. Love this vehicle. Your staff was very informational and courteous with my purchase. I also had the chance to utilize your service and parts department and they were also very helpful along with your staff. Thank you

Scott Alcott

Apr 27, 2015

Very impressed with our overall experience. We were provided with a great loaner and our vehicle was ready when expected.

Thomas Asman

Apr 27, 2015

Ron was exceptional and keeping me informed. Will always go to Northgate for service.

Eugene Church

Apr 23, 2015

I was very impressed with the new lounge. It was my first chance to use it. Loved the coffee! Ron, the service rep was efficient and helpful, as usual. I've come to expect that from him. It's nice to be treated so well, especially when I don't see it in so many other places. Thanks for your good service.

Rebecca Vanhoesen

Apr 21, 2015

I am very greatful for your service on my Mercury Milan. Staff are totally super.

Jill Collinge

Apr 20, 2015

I had an oil chase fast nice great people:) would recommend this place to others and they really check your car

Kristie Lynch

Apr 20, 2015

Came in for an oil change and gotl a complete look over. Price was good compared to other places. Will get all my oil changes at the dealership from now on

Brandon

Apr 19, 2015

My recent vehicle purchase was a refreshing and pleasant experience traveling from out of state and working with Craig and the used vehicle Dept. Craig was very nice, upfront and honest and even fielded my phone calls while at home playing with his children. The entire process went smooth and Craig picked me up from the Doubletree Hotel on the river near the border crossing which was excellent and beautiful. I've bought alot of cars and used to be in the car business myself and I can honestly say these guys are top notch here! Thanks fellas, loving this explorer sport twin turbo

Julia Kennedy

Apr 18, 2015

I purchased the Escape 4x4. Chris was more than helpful and "no" pressure. All the sales people were very courteous and helpful. Absolutely love my new vehicle.

Beth

Apr 15, 2015

We had a great experience in buying a used vehicle. The staff was very informative and helpful. The service which Northgate offers is superior!

tmm345

Apr 15, 2015

I have been leasing and buying vehicles from Tom Wood for 25 years. He is the best.Tom has put together an outstanding team at Northgate Ford/Lincoln. I have the utmost trust for this dealership. Recently I just leased a 2014 Lincoln MKS and could not be more satisfied.

Margaret Dempsey

Apr 14, 2015

Friendly staff. Great waiting room. Coffee was terrific. Good experience.

Frank Frisk Jr

Apr 4, 2015

The service at Northgate Ford is excellent!...........................................................................

Duane Polo

Mar 31, 2015

THE COFFEE WAS GREAT, THE SEAT WERE GREAT, AND THE PEOPLE WERE NICE.

Kathleen Fraser-lee

Mar 31, 2015

Chris Clubb was wonderful, patient and knowledgeable. We were disappointed with the cleaning of our new car. It was sent back to the wash area several times before pick up complete. Lincoln app unavailable causing repeat visits to the dealership.

Nicole

Mar 29, 2015

I just leased a new 2014 Ford Edge. I love it!! My family & I have been leasing and/or purchasing vehicles from Northgate Ford / Lincoln for over 20 years. We are always satisfied!! Even the slightest problem is taken care of immediately. Mark Schian in new cars is knowledgeable about everything, including vehicle features, rebates, programs, etc.. Service Manager Steve Brush is the best! Body Shop Manager Gary Willing is also great! I refer a lot of people to Northgate Ford / Lincoln & have never heard anything negative back. 5 star dealership. Also...the cappuccino maker, guest computers & waiting area in general is superb.Nicole R.

Barbara Hawkins

Mar 26, 2015

I was going to buy a friends lease car and George Udell assisted me. I didn't want the lease car - too big, but I drove the Escape - new at that time - leased it, and have leased from Northgate ever since - about 13 years ago. Best dealership I ever walked into .

Andy Anderson

Mar 24, 2015

I was completely satisfied with your employes and the service received. I was advised that I requireda wheel alignment and I am having that taken care of tomorrow at your service department.

Caroline Kirkendall

Mar 24, 2015

SERVICE WAS FAST, GREAT WAITING ROOM. SERVICES MANGER WAS GREAT

C.T.

Mar 23, 2015

fast friendly service !

Darryl Pinnix

Mar 23, 2015

The service of Chris Club was the main reason I purchased this car him and the staff did everything to make this a wonderful experience. He explained everything about the car. And helped all the way through purchase.

Kevin Quain

Mar 23, 2015

Everything was very good. Expensive to fix, but I expected that.

Jason Hustek

Mar 19, 2015

The service is excellent! Ron the service manager always takes great care of us!

PC

Mar 19, 2015

The entire experience working with Northgate Ford was positive. The people were friendly and honest. They were helpful to the extreme and never pushy. My new Escape is fun to drive and I look forward to continuing my relationship with the fine people at Northgate Ford!

don5474

Mar 17, 2015

Todd Maclean was my dealer and he was great in working out my trade and getting me in my New 2015 fusion. Overall very very happy. Thanks Todd I am a Ford guy for life and you are my dealer for life.

Patricia

Mar 13, 2015

Chris was awesome!!!! My son built the SUV over the internet and added some new features-at first I only wanted what I figured I needed but I LOVE the additions and Cris was a big help explaining the new things to me-Chris was right and also very nice to my son.Thanks Chris.

Pat

Mar 11, 2015

I went in and met Chelsea Nelson to discuss a new car. From the minute I walked in the dealership everyone was very nice. Chelsea and staff all worked with me to hold the car a couple days. When I picked it up it was beautiful and ready to go. I found the dealership up front and very fair. I would look to come back again when it is truck time.ThanksPat Sheehy

George

Mar 7, 2015

I'm writing this review for my father who took his car in to get Warranty work done on it. It needed some suspension work done it as well as a possible fix for the rear gears. My father had an aftermarket Warranty that Northgate said would cover all the charges. After the vehicle was looked over, Northgate contacted us to state that the Warranty would not cover the work, and it would be 2000$+ to fix. when my father stated he did not want the work done then, Northgate said they had 1300$ in evaluation fees that he needed to pay or they would not release his vehicle. My father needed the vehicle to get to work so he was forced to pay the 2000$ in order to get it back. Within 2 days the front end started to shake uncontrollably at high-way speeds, he took it back to Northgate who said there was nothing wrong with it. he then took it to Belle Tire, who stated that whoever installed the Control arm in the front (Northgate did 2 days prior) did not tighten it down and it was about to break off. We talked to Northgate about this, and they declined to accept this and told my father to bring the car back on a better day. Multiple phone calls back to them to get them to fix this issue and they still have not done so. Long story short, they performed 2000$+ in work and refused to stand by their service when asked to fix a part that they installed within a week of it being installed. If they end up responding to this review, I will update it.

kkelly

Feb 17, 2015

Excellemt servise from all the staff. Derek went out of his way to put a very tough deal together. No pressure financing great terms, and all of the staff seem to value customer service above getting paid to sell a car. Had a prior bad experience wtith the dealership several years ago but decided to try again so I could keep my money local. It sure paid off.

Jane

Jan 26, 2015

I cannot thank Chelsea Nelson, Joe Wood & the rest of the staff at Northgate Ford enough for their hard work getting me into a car I LOVE. Thank you so much!Jane W.

Carol Guindon

Dec 17, 2014

Chris our sales associate is the best, gave us the best value for our tade put us a very affordable lease. Thanks. Ken G.

1016seventh

Dec 16, 2014

This is my second leased vehicle through Northgate Ford, Port Huron. Nick Birkenshaw and Dean Tagavaglia were professional and caring. I have leased a total of five vehicles through Ford. Every experience has been excellent. I will continue leasing through Ford.

Frederick Anglebrandt

Dec 5, 2014

We purchased a F150 in 2013 from Northgate Ford in PortHuron, MI Chris was our salesman. We have always got top notch service from every department we have done business with. Great Dealership. We send our family there.

James Carolan

Dec 5, 2014

Stopped by to get oil changed and mentioned having a problem with the ambient lights. Right away I was told there is a TSB for that and we can take care of it right now.

may21

Dec 5, 2014

Chris Clubb worked with us for months to find just the right car for me. I wasn't sure what type of vehicle I wanted and Chris showed us option after option with never any pressure to buy until we were ready. When I finally decided on a vehicle and it was ordered, Chris kept us posted on when my car would arrive. When we took delivery, he spent a lot of time with us going over all the bells and whistles. Without hesitation I would recommend Northgate Ford Lincoln and Chris Clubb for your new car purchase!

Richard Kielbas

Dec 4, 2014

My experience was excellent, quick and easy, short and sweet, painless. I told John what my ceiling was and he showed me my options. No pressure to buy, no pushy sales talk just the plain facts and helpful hints. John in the used sales was great. November 13th this year, I bought a 2010 Escape and couldn't be happier. The price was right and condition is excellent. I won't hesitate to recommend Northgate to others. My plan is plan to have all service and maintenance performed at Northgate. So, I will be seeing you all again.Thank you,Rick Kielbas

Elizabeth Seidel

Dec 2, 2014

Service staff was helpful, accommodating and friendly.

Erik Isaacson

Dec 2, 2014

Outstanding resolution to a complex issue. Northgate Ford's Anna in the service department was honest, efficient and friendly....and truly appreciated....thanks!

Michael Earl

Dec 1, 2014

Great service and very fast, Very pleased with the service I received

Tina Sager

Nov 30, 2014

Very friendly staff always willing to help. Family atmosphere makes the waiting comfortable..always treated with kindness and respect.

Rebecca Vanhoesen

Nov 29, 2014

I just had the oil change but the service was great. the staff took real good care of me. and I will be taking my truck back in the near future for services that need to be done on the truck.

Rosmarie Gambino

Nov 28, 2014

THE WORK WAS QUICKLY DONE AND YOUR PEOPLE VERY COURTEOUS AND VERY PLEASANT AND I THANK ALLFOR SUCH GREAT SERVICE.SINCERELY,ROSMARIE J. GAMBINO

Colleen Delacy

Nov 27, 2014

Anne in the service department is why I love taking my vehicle in... She is great at making sure everything is completed... And remembers the little details!!!! I've ALWAYS driven GM and admittedly sorry it took this long to own a Lincoln!!!!

acurley32

Nov 27, 2014

I am so happy with my 2015 Fusion purchase! Chris Clubb went out of his way to help me get a great deal. He helped explain everything in the car so I understood how to use all the new technology! Great experience at Northgate!!

Mr.Thirl Wootten

Nov 25, 2014

Everything was just great I had to work and so I dropped my car off in the morning and North Gate was kind enough to give me a ride to work. Because they were done early with fixing all recalls, They dropped my car off early at my work as there would be no-one available for me to pick the car up after I would get off Work! I appreciated that very much!

Nicole Wood

Nov 24, 2014

The service was great & I had all of the recalls & updates completed with no problems. The staff is very friendly & extremely helpful!

Sharon Patton

Nov 24, 2014

Purchased 2011 Flex in 2010. Had all service performed by Northgate except once when you were too full and I had to be somewhere. Service was great. Now a Light has been flashing quickly (check braking system)when I start engine, but doesn't stay on. What should I do? Sharon Patton

Suzanne Acheson

Nov 24, 2014

The staff was extremely helpful. I left my vehicle for service which was completed in a timely fashion. I received a call to pick it up. All in all a very excellent experience

Catherine Simmons

Nov 21, 2014

Quick, efficient service even during lunch rotations.

Doug Deboer

Nov 21, 2014

Always excellent service on my Ford vehicles. This dealership knows Fords and how to keep them running in tip top condition. Never had a problem here, always got the job done and done right.

Sue Fletcher

Nov 21, 2014

I had great service and Ron was great also thank you for getting my oil change done in a quick timely matter and the new waiting area was very comfy

Sylvester Drewa

Nov 21, 2014

Wonderful service and very personable. Always a pleasure to do business with them.

laurie1972

Nov 20, 2014

Chelsea was very friendly and efficient. She was right on track with our needs and found the vehicle we wanted and at the right price.

Mary Moses

Nov 18, 2014

The service has never been an issue.We are disappointed in a vehicle that luckily began running poorly while near home. Twice. To the point of nearly being un-drive-able. If this had happened in NY or Chicago, where this vehicle has been a number of times, with less than 25,000 miles on the clock, there is a good chance this message, directed strictly at Ford Motor Company, would be a farewell message on future purchases/leases.

Shirley Thibert

Nov 18, 2014

great service and speedy service. and i didn't even have a appointment.needed 30,000 mile checkup and oil change.

Glenda Bloom

Nov 17, 2014

All staff is friendly and helpful. They kept in contact with me throughout the entire process.I am very satisfied and will return for my next vehicle purchase.

Rebecca Vanhoesen

Nov 17, 2014

they were really great helping me out. plus I will be bring my Nissan Armada back for further work on my Nissan. Thank you for being there for me.

Thomas Macpherson

Nov 14, 2014

everyone was very nice and helpfuleverything was clean

John Meredith

Nov 13, 2014

Anne Terhune (spelling) is an excellent representative for this dealership. I deal with her only based on her professionalism. I feel my cars are taken care of with respect. However, recently my wife called asking to see if they could check her 2004 ford explorers transmission fluid. They informed her that they couldn't use the special tool to check her fluid levels but had to charge 165$ to drop the pan the 'check it out'. I called my mechanic i've been using for 20years and he said he'd glady check the transmission fluid with the special tool that they purchased from the dealership. 20$ hoist fee and trust. so why couldn't Northgate offer that to my wife? Other than oil changes why would i bring my vehicle for any other work?

Thomas Grambau

Nov 13, 2014

Shopping for Cars there for years with all of my family. Chris has always helped me to find the right fit for my needs always.

David Butcher

Nov 12, 2014

Over the years we've likely leased at least a dozen new cars from Northgate and every year our experince at the dealership reinforces why I go to Northgate. This year we tried the Date Night opportunity before ordering our MKC, all things considered the Date Night, ordering, and taking delivery was a delightful way to lease a new car. Everyone from Northgate made us comfortable, were attenative and dedicated/focused on the customer ... all without any pressure. I would highly recommend Northgate to anyone considering purchasing or leasing a new Ford or Lincoln product. Thank you Tom, Joe and Grace Wood for your help and patience throughout the process ... it was great !

Ronald Peterson

Nov 12, 2014

The previous time I was in for service I had my MKX washed and apparently the antenna had to be removed and we noticed my AM radio was static on local stations. I observed the antenna missing so I purchased one. About a week later we noticed an antenna laying on the floor. I brought this to the attention of the service dept. and they said they would make an adjustment on the next item I would be buying. That seems fair. Thanks

Craig Bowman

Nov 11, 2014

John could not have been more helpful. Thanks for putting me in the right car!

Joel Peattie

Nov 11, 2014

I recently purchased a 2015 Ford Explorer Limited. The car had to be ordered and arrived 3 weeks earlier than expected. I cannot thank Joe and Tom Wood enough for helping out. This is my 5th vehicle purchased from Northgate Ford. This dealership always exceeds expectations.

Ronald Nichols

Nov 11, 2014

Everything was handled correctly, Right from the service Department to the Satisfactorly Delivered Truck.

Ronald Nichols

Nov 10, 2014

Everyone at the Dealership, beginning with the service manager was very courteous, professional and efficient, in fact the service was completed way faster than I anticipated.

Wilbert Morris

Nov 10, 2014

MKC staff was very knowledgeable, considerate and helpful.

Debra Rodden

Nov 8, 2014

Ford Escape 2015. The service was excellent Chris Clubb was great he went above and beyond for us. This is the second car we purchased from him. He is very friendly and has a great personalty. Everyone there is great and very friendly we like doing business there as long as we live in this area we will do business there. Thanks Debra Rodden & Arthur Romanoff

Richard Newsome

Nov 7, 2014

I am treated with respect, friendly concern and professionalism with my vechile operation and maintenance concerns. This all adds up to a pleasant start to my day. Thank You Northgate and this is exactly the reason I myself and my family keep coming back. We can purchase our vechiles else where. It all comes down to the way in which you treat your vechile buying customers as well as your service customers. Keep up the good work Northgate and please commend your entire staff.Best Regards,Richard Newsome

debra 2901

Nov 7, 2014

It was great for Chris Clubb to take such great care of us he did a great job the first time and then this time also he went above and beyond as far as I'm concerned. as long as we live in this area I will always go to Chris as long as he's working there. Debra Rodden & Arthur Romanoff

Sally Horley

Nov 6, 2014

Ford Edge 2011Service excellentStaff was very helpful and friendly.

scomtois

Nov 5, 2014

Northgate Ford has the worst customer serivce . Very rude, not helpful. I WILL never go back . They lost a sale due to this. I will pass the word that they suck

Sharon Lambrecht

Nov 5, 2014

Nice job. They washed the car before it was returned. The armrests look good. The originals were not fitted properly. .

Albert Fournier

Nov 4, 2014

It is a 2013 Edge purchased in 2013. The recent service was fine.

Dan Mcdole

Nov 4, 2014

Quick and cooperative service for my Ford Escape's recall "fix". Service department were fast and friendly and quickly fixed the vehicle 30 minutes earlier than the estimated wait time.

Dana Kraft

Nov 4, 2014

Leased a 2015 LINCOLN MKC. Nick Birkenshaw was a PERFECT salesman! No pressure, but did everything he could to make me happy! Got the exact details I most desired in a new vehicle, and he got the deal together immediately, which made me VERY HAPPY! Tom & Grace Wood and son Joe, treated me like the Royal Family..& Dean did the fiancial part in a jiffy! An absolutely PERFECT experience! I'd refer them to anyone with two ears who would listen to me! As I drove home in the gorgeous new vehicle, I thought:"Nick got me everything except Matthew McConaughey in the passenger seat"!!!

David Rushton

Nov 4, 2014

Everything was great, we ended up getting way more than we expected!

Richard Wilson

Nov 4, 2014

We bought a 2011 Ford Taurus. And even though we ha f our 18 month old grandson, they were great. The whole process was good. But the used car section does need a bathroom! The staff offered us lunch, and coffee.. The guys in used cars are awesome.

Janet Horvat

Nov 1, 2014

the service was great, coffee was hot and the people were courteous.Chris and Joe did a great job.

Barbara Potter

Oct 31, 2014

we are very happy with your company. Our salesmen, Jay Baldwin was outstanding. We told him what we wanted and he got on the computer and found it in Ohio in a matter of minutes. Jay was very helpful and I will dobusiness with him again. The gentlemen that Jay bought lunch for was outstanding as well.Barbara Potter

Leon Raczkowski

Oct 31, 2014

The service department was quick, courteous, and efficient, as always. Great place to do business!

Duane Polo

Oct 30, 2014

I left it with you during Date Night. You washed my Flex.

Sharon Morrisey

Oct 28, 2014

service was done on time and the staff was friendly and professional

Shirley Mclaughlin

Oct 28, 2014

The service staff were very kind and professional. The waiting area was clean and the hot and cold refreshments were very comforting. While I very much like my new Navigator, I feel that Lincoln is missing the boat on what once was a premium vehicle. The Navigator should be at the top of the line in terms of the auto world, and it is not. It use to be that Lincoln would be the first to have all new products and design, but not any more. If they are not outdone by their competitors they are outdone by Ford themselves, it's so sad! I will always buy American but.....I pray Lincoln can turn itself around.

Anonymous

Oct 27, 2014

The service was great! Ron is always very friendly and helpful. All the staff that passed in the waiting area offered refreshments. Everyone was friendly and welcoming.

Elizabeth Child

Oct 27, 2014

I have had great experiences with your dealership over the years. I, and of course Dave, have always been treated with respect and received nothing but honesty when considering purchases of our vehicles. George Udell has been great to work with as well as with my recent experience with Chris Clubb. No matter what I have been there for, changing cars, servicing cars and yes, even body work, your staff has been wonderful. I can't see my changing from a Ford product. Respectfully yours, Betty Child.

Raymond Labelle

Oct 27, 2014

Waited for my car and left when ready. No problems.

William Stoner

Oct 27, 2014

My opinion is the staff at Northgate Ford went out of their way to get me in my vehicle! Above and beyond the call of duty! I am very pleased with the way they handled my purchase, I could not have asked for better service from your staff! This is my third vehicle I've purchased from you and it won't be my last! I will tell everybody this is the Dealer to buy from, and have already done so! This is what a dealer should be like! I thank you and your Staff, and will see you on my next purchase!

Never going back.

Oct 25, 2014

Suckered in to repairs. Would have rather gone somewhere else. Man who set up appointment was rude. Very over priced. Do not wish to ever go back. Old parts and garbage from repairs was left in my car.

Cheryl Orourke

Oct 24, 2014

I purchased a 2012 Ford F150. David Elliott was very good very efficient and everyone at the dealership is courteous. Very happy with the vehicle.

Eugene Church

Oct 24, 2014

I'm always amazed that Ron (service adviser)remembers my name. That's nice! Had service done quickly and efficiently. Ron apologized for not having the car washed. That would've been nice. They do a real good job at Northgate Ford of trying to keep the customer satisfied. There was a new 2015 MKC in the service area. Wouldn't mind one of those! Hah, hah, hah!

Ginger Knott

Oct 24, 2014

My 2010 Fusion came in for a recall. Anne in service is awesome!

Jeffery Wood

Oct 23, 2014

Our car was serviced promptly and the Northgate crew went beyond our expectations to be helpful.

Daniel O'Connor

Oct 21, 2014

Explorer. All were top notch. Treated very promptly and courtesely.

Gregory Ferriby

Oct 21, 2014

Went for an oil change. Service manager was great, she gave me great customer service.

Harriet Russell

Oct 20, 2014

well ev1 that seen me they asked if i need some help !!!! And nick is a awesome person and the gentleman that helped nick out some awesome too!!!! I think his name might of been Cris but not sure ....sorry... I purchased a Ford Edge !!!!

Elise Hibbard

Oct 17, 2014

While Ron was very helpful, the overall service experience was not good. I asked for a manager to call me 4 times - Ron spoke the manager for me and had my service discounted, but I requested that the manager still call me as I wanted to speak with him. I still have not heard from this manager (Steve Brush), despite his being asked to call me 3-4 times. I feel like my car was not properly assessed in July when it was brought in with the same issue and that the service technicians took my word for what was wrong with my car (I left it with you for a full week - all that was done was a muffler pan was tightened. I said I thought it sounded like something was loose - I am an RN, not a car mechanic - the car should have been assessed for any cause of said noise, not just looked at for loose parts. Per Ron, the documentation from that time states all that was done was the tightening and that nothing else was assessed. Now several months later AFTER my warranty is expired, there are expensive repairs needed to replace engine mounts and bearings for this noise that never fully went away. One quality of the noise did get better after the part was tightened in July, but it did not fully go away and kept getting louder/vibrating more (especially at high speeds) until we brought the car in again in October.) I feel like the repairs should have been covered mostly as it SHOULD have been caught and repaired while my car was under warranty. I feel like a subpar job was done in July and that I am paying for it now. I do not feel I can trust your mechanics to do a thorough job with my car.Also, it is worth noting that when your staff answer the phone, they could be friendlier. Almost every time I call, the person answering sounds like I am ruining their day - and I am a friendly person about 95% of the time. I will say - Ron warmed up to me and was very accommodating of my questions and answered professionally. I appreciated him.

L Russell Strauchman

Oct 16, 2014

I brought the vehicle in for an oil change, they went over the vehicle and found a few more issues. I have scheduled an appointment to inspect the vehicle and make all necessaty repairs under waranty.It is imparative this vehicle is in perfect order as we use this vehicle to transport our seven children under the age of 12.Thank You for providing us "professional service" it is greatly appreciated.L Russell Strauchman

Thomas Buckingham

Oct 16, 2014

Everything went well, car was finished in a timely manner.

Thomas Daley

Oct 16, 2014

We got a recall on our 2010 Mercury Mariner and took it in and found out their was one more recall in it. They too care of both issues in about an hour! Very happy with my service!

Frank Meier

Oct 15, 2014

Ann is awesome and our C/Max was ready for us in the time promised while we waited.

Rolf Schwarz

Oct 15, 2014

Nice to drop in and be able to get accommodation to my Needs.

Glenda Miller

Oct 14, 2014

I love coming to the Ford dealership for repairs and all the people are very helpful in the service area they are they are very professional service manager Ron he thoroughly explains himself and he keeps you at ease and in and in it is like clockwork I would always come back and refer others.

kenleu

Oct 11, 2014

Leasing a car from Northgate was very pleasurable. They made it very easy for me to lease a cara my age and since I am a widow they did every thing to make it smooth and easy.I will always use Northgate-We have since 1982 and never had a problem.

James Mccue

Oct 10, 2014

I leased my first Lincoln and found it to be a very pleasant experience. Joe, Tom, and Grace were very friendly and helpful, the car is exceeding expectations. I am a very happy customer.

Jim Lusko

Oct 10, 2014

My truck (Ranger) needed an oil change but I decided to have it checked out completely. Ron who works in the service area handled everything. He called me and keep me informed with new information on things that needed to be serviced, as I wanted everything to be ready for the winter months ahead.Ron also provided me with a ride too and from the Ford dealership which I needed. The person who serviced my truck also added "foot notes" stating what he worked on and did, great to have that information.

Keith Flemingloss

Oct 10, 2014

I was met and treated as if I were a long time friend, even though this is my first car from Northgate Ford (a Lincoln MKZ which I love!). My car was ready earlier than promised, and not only was it washed, the interior was vacuumed. I am impressed!

Lori Daniels

Oct 10, 2014

Northgate Ford Service Center always greet me with a smile. They are always making sure my visit is a pleasant and their waiting room has the comfort you need while you wait. Everyone is very friendly.

Charles Scandalito

Oct 9, 2014

Lincoln Towncar. Your service was every good. The purchase went quick and smooth

Jane Weberman

Oct 8, 2014

The best service I have ever had. I have purchased cars had cars repaired and always the service is excellent. They always go above and beyond.

Elaine Del Valle

Oct 7, 2014

The service was excellent. Very friendly staff, and short wait time. I will continue to use their service.

James Knight

Oct 4, 2014

Your salesman Jay Baldwin was the best part of our experience. Very helpful and went the extra mile necessary for us to become re-turning customers. We give him all the credit, for our total satisfaction.He is a credit to your staff and a model for customer service and dependability to the client.Jim and Miki Knight

Nancy Sheridan

Oct 4, 2014

Everyone was very pleasant and helpful:) friendly service, showed all the gadgets on the new car, clean car, full tank of gas,

Patricia Juzek

Oct 4, 2014

my ford focus was repaired in a timely manner. i apprecaited that you have a shuttle driver who took me to work.

Barry Harper

Oct 2, 2014

Lincoln MKX 2014 - after getting thru the negotiations, staff was extremely helpful. Chelsea was really helpful the day we picked up the vehicle. Thanks to Joe and Chris for interveneing in the negotiations as Northgate was a moment away from losing the deal. We live in Cincinnati and really made the decision to buy on spur of the moment.I forgot the finance fellows name but he went way above the call of duty.

Ilene Pilkington

Oct 2, 2014

all went as planned the car was done on time as promised

Helen Brown

Sep 30, 2014

I think the staff is friendly. Ford focus hatch back 2013 very disappointed in the car. So far had heater core and water pump put inall under 40,000 miles. I am nervous about what next.

John Rosenburg

Sep 30, 2014

Car was serviced in a timely manner. Would have liked a car wash after servicing.

Phillip Dillon

Sep 30, 2014

They did all of the work necessary, oil change, tire rotation and steering recall, in a very timely manner.

Susan Arndt

Sep 30, 2014

We purchased a fusion...love! I especially wanted the blind spot indicator.

Edwin Finn

Sep 28, 2014

Everyone was more than eager to try to help with information to coffee

Caroline Kirkendall

Sep 26, 2014

GREAT SERVICES FAST, GREAT WAITING ROOM WELL STOCKEDG GREAT SERVICES REP.

Peggy Polo

Sep 26, 2014

We have had excellent service since purchasing our 2010 Taurus.

Richard St Onge

Sep 26, 2014

I got waited on very fast and gentleman was nice to me

Brian Mcdougal

Sep 25, 2014

Oil change, great service. Recommended new tire purchase to be done by winter.

Patricia Speilburg

Sep 25, 2014

I had an excellent experience at Northgate Ford when leasing my Lincoln MKC. Tom Wood and his staff are fantastic! They looked out for me from the moment I walked in the door of the beautiful showroom -- offering coffee and water -- making sure I was comfortable -- making sure I didn't have to wait. Just excellent! I have been doing business there for many years and this is always how you are treated whether you are in the showroom or in the repair shop. This is a top notch organization!

Kathryn Baker

Sep 24, 2014

Your service department always provides service according to the timeline they communicated. I appreciate their professionalism and respect of my time. Bravo Northgate Ford.

Bakbraker

Sep 24, 2014

Joe did an outstanding job in getting me squared away in my first Lincoln. I had a different vehicle in mind, but due to the other dealers who failed to act in a timely fashion, I was forced to change gears and ended up in a brand new MKZ! When I went for my test drive, I was adjusting my seat position and inadvertently started the massage option. I will never again be without that option. The car is gorgeous. The lease was reasonable, the whole experience was delightful. I will look forward to learning all the other things that car can do. I wish I was as smart as the car.

Deborah King

Sep 23, 2014

Courteous, friendly, timely, very much like the cleanliness of the facility and the waiting area amenities.

Philip Wolfe

Sep 23, 2014

I took my 2013 F-150 in for it first OIL change. THAT was good but when use tolled me that use would Rotate my tires and then you didn't do that and then you's try to tell me that you did. when it was very oveuse that you didn't. I was upset but in the end the Manger maid i good with me.

Richard Sears

Sep 23, 2014

Ann, the service consultant, was awesome! She went above and beyond to ensure that our service was outstanding!

Sara K

Sep 23, 2014

Ford Escape lease...service was great and staff was very helpful

Patricia Speilburg

Sep 22, 2014

From the moment I walked into Northgate Ford last Thursday, every person I encountered was friendly -- offering drinks, asking if they could help, going out of their way to be certain any and all needs I had were met. They were as excited as I was to get my new Lincoln MKC AWD -- such a great vehicle! Tom Wood and his staff at Northgate Ford make getting a new car fun and easy!

RuthAnn Appel

Sep 22, 2014

Hard to evaluate a recall when I had found nothing amiss. Customer Service : when I called for an appointment I was told 3 hours, when I arrived I was told an hour, it was done in less. Facilities - my salesman, Nick Birkenshaw, chatted a while offering beverages, munchies, contact him any time for anything, etc, during my wait. Facilities are spotless

Ann Emerson

Sep 19, 2014

My only comment is: the check list indicated an immediate need to replace my windshield wipers - yet this was not brought to my attention when picking up my car. Certainly it would be more efficient for me to have dealt with this while still there rather than having to make a second trip in.

Donald Dailey

Sep 19, 2014

As usual you handed the problem quickly and correctly.

Drew Burch

Sep 19, 2014

it was great , very fast service and very friendly great job!!

Donald Rutkofske

Sep 18, 2014

The service on my MKX was excellent. VIP treatmen! Keep up the excellent customer service!

Kelly Denny

Sep 18, 2014

Purchased a 2014 Fusion SE from Tom. He is absolutely an amazing salesman. I was referred to him by my boss Dr.Won Chae and he said "don't worry Tom will take care of you". Tom was very patient with me and my time frame and I believe he went above and beyond his job description. Gary brought my car to me at my office. I never stepped foot into the showroom, everything done via email and telephone calls. I am so happy with my car and the service I received from your dealership. THANK YOU!!!!!

Linda Bowman

Sep 17, 2014

The staff was very nice and the service was faster than I thought it would be, they askedif we wanted drink etc while waiting I was very satisified.The manager checked and I even got a rebate.

Buzz Suuppi

Sep 16, 2014

Everyone at the dealership was very helpful and courteous. Salesperson, Nick, went out of his way to find exactly what we were looking for. Very pleased.

William Maplethorpe

Sep 16, 2014

You always give Super Service! I always recommend your dealership.

Scott Petiprin

Sep 16, 2014

Phone operator was rude when contacting dealer to check on vehicle serviced. Service does not call you , you have to call them? They act as thou you are a inconvenience to them. they do not understand you are the reason they have a job. I would not buy another vehicle from Northgate.Talked to a female phone operator and female service employee.

Brian Winters

Sep 15, 2014

We had our son's 2005 Ford Freestyle if for a checkup before he drove it to CA. As usual. Ron and Ann took care of things promptly and didn't add any unnecessary labor or charges.

Ronald Peterson

Sep 14, 2014

My Lincoln MKX had an annoying noise and my worst case thought was a some mechanical issue. As is turned out it was a tire that would not balance. I do have an issue with the Pirelli tires placed upon the car from the factory. These should be 50k mile tires but they were nearly wore out at 20k miles. I expect better equipment from Lincoln. Good job by the Northgate dealership.

John Howell

Sep 12, 2014

Excellent experience. Everything was completed to my satisfaction.

Sidney Goodwin

Sep 12, 2014

WOW WHAT A EXPERIENCE!! the service staff ron my advisor was excellent,the waiting room was very comfortable,repair was very fast,will highly rec to all my friends and family to visit northgate ford,will return on a regular basis.

P J Decuir

Sep 10, 2014

Every visit is a pleasure! We just purchased a new Flex, quick and easy. We have also had repair work done, excellent, the car always comes back looking fabulous

Catherine Simmons

Sep 9, 2014

Purchased new tires, had car alligned and had the oil changed

Frank Meier 111

Sep 8, 2014

We were greeted as we arrived, paperwork was taken care of very timely and the car was taken for its we recall service and we were advised that it would be about an hour. one of the salesman also stop by to see how we were doing and offered to let us test drive a vehicle for as long as we wanted, so we did and we covered some errands. Shortly thereafter we received a call that our car was ready for pickup. When we arrived back the salesman greeted us and we thank him for the use of the of the car.Great customer service with smiles all around. Great experience.

James Piercy

Sep 8, 2014

Ron at Northgate Ford has always been very helpful and friendly. Thank you Northgate Ford and the people who work at Northgate Ford. Good people. James Piercy

Jeremiah Carden

Sep 8, 2014

I purchase a used Pontiac g6 thru your dealership. I was not going to purchase the warranty however after johns and the credit guy (sorry don't remember his name) recommendation I did and it already paid off since the car was in for service already. The service staff like salesman were polite and I was happy with how quickly my vehicle was repaired. Thank you

D. J. M.

Sep 4, 2014

Ann is always polite, efficient & takes good care of me and my Lincoln

Elizabeth Seidel

Sep 4, 2014

The staff is very friendly and Ron and Ann are very accomodating, professional, and helpful.I brought the car in for an oil change and tire rotation...I have a maintenance contract with Northgate for 1 year. I had to leave the car again overnight for a second day because the ESC light came on when I started it up...it was not reset by the tech who worked on it when the tires were rotated. I had to travel home to Croswell and back twice to have the vehicle picked up and used a lot of gas for those trips.

Bradley Teets

Sep 3, 2014

Mr. Ron Goodwin - always does a great job for any of my service requests. I've been very happy with doing business with Ron and your Customer Support drivers with the ability to make Service schedules convenient for your customers. Thank-you Northgate Ford. W. Brad Teets.

Gloria Suo

Sep 3, 2014

I'm leasing a 2014 Ford Focus, Todd McClean was my salesman, he was very nice and helped me alot. He walked me thru the whole process. I would recommend him to my family and friends.

Jean Lenn

Sep 2, 2014

The staff and service people are ALWAYS excellent. Thanks for taking such good care of my vehicles. The reason I bought another ford product was because of your service staff.

Reva Mitchell

Sep 2, 2014

Completed a recall in a timely fashion!

Kristine Campau

Sep 1, 2014

Both Romeo and Imlay City Ford washed the car after any service that I had done not so at Northgate.I had a oil change for a new car and I needed to pay a service charge to rotate my tires,which I didn't do? If that is what this dealership needs to do to someone with a new car or any service why would I keep coming back? Where would you go if other dealerships are doing so much better at making their customers happy with surprise service.The people did their job very well. It's the business plan that need work.

Robert Freehan

Sep 1, 2014

Service staff very helpful in expediting my recall work as well as repairing the tire. Anne understands how important this is to me since Northgate is not the closest Ford Dealer to me.

Cynthia Randall

Aug 29, 2014

Our salesman (Todd )was with another customer and when we waited we had other salesman help us. We ended up leasing a ford edge. Todd was a wonderful salesman and so was Mitch. It was a very friendly atmosphere and very helpful. When I picked up my car I bought, Todd walked me through all the buttons on it. I did not feel rushed at all. I would go there again!!! Thank you Northgate Ford

Chris Podlaskowski

Aug 28, 2014

The mechanics did an excellent job

Susan Robison

Aug 28, 2014

Very satisfied with my repair. So glad they drove me home and picked me up.

Brian Gordon

Aug 27, 2014

Wonderful in and out quickly and very professional.

David Valdez

Aug 27, 2014

Very helpful, thanks Mr. Tom Woods and his service people!

Jason Hustek

Aug 27, 2014

Our north gate ford dealership in port Huron always takes great care of us! Special thanks to Ron for everything he does for us!!

Jeffery Wood

Aug 27, 2014

Great job - very helpful~

Patricia Biebuyck

Aug 27, 2014

My experience was great. The facility was clean and people were friendly. I had dealt with Shepard Lincoln Mercury in Richmond, Michigan for over 40 years so my expectations were quite high and I informed my salesperson, Chris Clapp of this.A few days ago, I did receive a letter thanking me for my business. My only comment is that in the letter there was a place that the make, model, and year of car was to be filled in which it wasn't. You might want to proofread before sending out information to your customers!!! Just an idea!

Marlene Bosman

Aug 25, 2014

The staff was very helpful and I was taken care of very well

Crystal Reppert

Aug 23, 2014

I must let you know that Ann was the biggest help and she goes well above and beyond to make sure one feels as if they are the only customer at that time, even though I know she is extremely busy. Todays world is so fast and with electronic and automated services that there seems customer service is lacking in this world. Ann is an exception!!! She is one of the reasons I will continue using Northgate Ford very good experience. The mechanics are wonderful and thoughtful they do a great job!!! You have a great group of people working there. I am very pleased!!!!

J Mcclellan

Aug 23, 2014

The Mariner was done on time and no issues with the service.

Beverly Malbouef

Aug 22, 2014

Oil change. The stall was very helpful.

Michael Basha

Aug 22, 2014

I own 5 Ford's, all bought from Tom Wood's Northgate dealership. I think that speaks volumes.

Patricia Stadalnikas

Aug 22, 2014

pleasant and helpful

Alice White

Aug 21, 2014

Great service and friendly staff.

Karen Jamison

Aug 21, 2014

Very positive experience. Car was ready when promised.

Barbara Baker

Aug 20, 2014

Great service ,efficient comfortable waiting roomi

Cynthia Mertz

Aug 19, 2014

I was extremely satisfied with the service I received....

Dave Krugler

Aug 19, 2014

I brought the car in without an appointment and even though Service was busy with other cars my car goat attended to very promptly. I like your new customer lounge too- very nice.

bouymom

Jul 8, 2014

My experiences with Chris Clubb at Northgate have always been, actuall,y delightful. He takes the time to match me with a good "deal" and car I fit in and will be happy with. Thus far he has been spot on. My new Fusion has it all and is a dream to drive, making long trips easier to cope with and enjoy even more than usual. While waiting at Norhtgate all the salespersons are friendly and personable. It is a nice place to buy a car, and just to visit from time to time!

zimme19

Jul 4, 2014

Everything was great getting a new car can be hard but this was the best way for me with a toddler I was informed of times and dates found me a great deal could not be happier with Northgate Ford:)

D_Anderson

Jun 7, 2014

Very satisfied. The sales rep did everything possible to get me the best deal he could. Everyone was very friendly. Will definitely be doing business with them again!

membry60

May 18, 2014

Having been a loyal Ford owner for over 20 years - Taurus, Crown Victoria (Twice), F-150 and Edge, I decided to give Lincoln a try. I was introduced to Tom Wood at Northgate Ford Lincoln and I have to say, What a Great Experience! Tom took the time to explain the features of owning a Lincoln as well as the many services his Dealership offers including coming to get my car if there are any problems. Amazing!He also helped me understand that leasing could actually be a good choice for me even though a drive quite a number of miles per year. The financing and paperwork was a breeze working with Dean in the Financing area and then Tom's son Joe stepped ufo help with the set up of the Sync system. That was a real plus. This was a truly great car buying experience and I expect that my son, daughter and wife will be talking to Tom when they are ready for new Fords also! They each have a Ford right now. Fusion, Flex and Escape. We remain a loyal Ford family!!

Grant35

May 8, 2014

Thank you, and love the car its awsome car is smarter then me lol. Everyone was nice and had a great sense of humor. Thanks

jim3795

Apr 13, 2014

I'm very happy with the way I was treated at this dealership and ALL the people that were involved in the sale of my new Escape. They were more than happy to answer all my questions and were very helpful in my purchase of my vehicle. But most of all I want to thank Ford Motor Company for their excellent vehicles that I have purchased over the years. My first vehicle was a 1955 Ford Sunliner convertible and MANY Ford products after that. They were great and this new vehicle is no exception. Thank you Northgate Ford AND Ford Motor Company for such great, safe, and reliable cars and trucks! Jim Piercy

JimC12

Apr 2, 2014

The lease was up on our 2012 MKZ so we had to decide on buying it out or new. Northgate and Lincoln offered us a date night experience to test out the new MKZ Thank You! We ended up ordering a new MKZ because the seat package we wanted couldn't be found for a dealer trade. Upon delivery we were told when it would be ready for pick up. Arrived and everything was in place for us to turn in the old lease vehicle, get our phones connected to Sync and learn about some of the other features on our new car, sign all the paperwork, and be on our way. Great experience dealing with Chris and Mark, as well as Joe - and of course Tom and Grace Wood!Always get great service from the service department as well on my Mustang.

leichy

Mar 16, 2014

Thank you for making my recent purchase one that I will remember. Chris did a GREAT job helping me select the perfect vehicle to fit my needs. He was not pushy and spent two hours showing me different vehicles. I ended up walking out with an AMAZING new Escape. We love our new FORD- Thanks to Northgate Ford/Lincoln for making this a truly awesome experience. Chuck M.

jasonmi

Mar 5, 2014

Excellent service! Great experience! 3rd vehicle transaction with the same dearler. Thank you Tom for all of your help! I will recommend this dealer to any family member or friend for any Lincoln or Ford vehicle.

jpchico

Feb 7, 2014

Dear Tom,Just a note to let you know that my recent experience purchasing the Ford Fusion was, as usual, an easy transition and a fun time.My relationship over the years goes way back to 1977...I have driven several contrasting models over the years and could always count on you and your staff for attentive and personal service whether it was a new car or previously owned, the service was always the same...a step above the rest and a run for that extra mile. So I can only rate my experience with Northgate Ford as EXCELLENT.I am not in the market now, but rest assured that sometime in the warmer days of 2015, you will see my smiling face in quest of a new ride.In the meantime, I will stop by for a latte in your beautiful new lounge.Respectfully,Jerry Chicone

tmm345

Jan 16, 2014

Northgate Ford Lincoln is the best. I have leased at least 10 vehicles over the past 20 years and I am completely satisfied and recommend this dealership without reservation. I am very comfortable with Tom Wood and his staff.

suecamp67

Dec 28, 2013

We were greeted by Chris when we walked through the door, and friendly and helpful do not even begin to describe how we were treated by Chris throughout our new car purchase! We received a fair price for our trade and Chris went above and beyond to help us find the perfect vehicle that we were looking for! I would highly recommend Northgate to everyone.

charleslaughlin

Dec 24, 2013

Easy transaction - from start to finish. Nick located my vehicle quickly, got me the price I needed for my trade in and was attentive to my requirements and my expectations. Buying a new vehicle should always be this easy.

bfearnley

Dec 20, 2013

Fast and friendly sales experience. Chris Clubb and the Northgate team made my first new car purchase an easy one. Will definitely come back for all future purchases and I will recommend anyone in the market for a new vehicle to come to Northgate.

tesiawallace

Nov 23, 2013

Excellence customer service! Jay really took the time to help me find the car I really wanted. He was extremely personable and I can not think of a single great quality he was missing. I will recommend Jay to anyone looking for unbeatable customer service! This was my first experience leasing a new car and he was very patient and knowledgable! Thank you so much Jay!!

randjchubb

Nov 17, 2013

Todd was great in everything he did. He answered all questions we asked and somewe had not thought to ask. The free hot coffee on a snowy day was greatly appreciated.

gecko3471

Nov 7, 2013

Todd was EXCELLENT! He worked to get me exactly what I wanted and made sure I was familiar with my F-150 Lariat before I left.

pollysc67

Nov 7, 2013

My husband and I were totally taken care of and would recommend this dealership to everyone. I had a vehicle purchased and delivered to my house the next business day.

Sdycasco

Nov 7, 2013

Todd was great to work with. He went above and beyond to make sure we were happy. His hard work is appreciated and highly recommend him and the dealership.

Mtanton-todd

Nov 3, 2013

This was our first new vehicle purchase and I'm glad we chose Ford. Our salesman and the rest of the staff at Ford were amazing and the service we received was phenomenal!

Flex

Sep 6, 2013

I had to take my 2010 Ford Flex in for body repairs due to a hit and run. The employees were beyond helpful, friendly, courtesy and understanding. The process was done quickly and to my standards. I will def. be using them in the future. Thank you Gary you were great!

chippingcotswold

Aug 30, 2013

This was the fourth vehicle I've leased through Northgate Ford and each time my experience has gotten better! Northgate Ford always puts the customer front and center and make sure they've exhausted all my questions before I leave with my new car. They've even renovated the dealership in order to make it even more customer focused. If you're looking for a new car, don't make a final decision until you've at least given Northgate Ford a chance.

Yukongtrn

Aug 6, 2013

Meet and exceeded expectations. They explained vehicle functions and features to my satisfaction. Friendly and entertaining to my childeren while I was looking at the vehicle. That is something I've never seen before and that is why I bought my 1st Ford vehicle.

michellelgierman

Jul 16, 2013

Chris Clubb has taken the time to know me as a customer and find the right vehicle fit for me. He takes a lot of the frustration out of things and always goes the extra mile to make me satisfied. He is the reason i keep coming back to Ford. I feel he is a loyal and trusted salesman, so I want to be a loyal customer. Those things really matter to a lot of people. The dealership itself is a wonderful environment, and the coffee is amazing!! The macchiato latte is unforgettable : )

colebay2

Jun 6, 2013

Chris Clubb was patient, accommodating, knowledgeable, with no pressure at any point. I thoroughly enjoyed dealing with him. Everyone at the office was always friendly, acknowledgeable upon arrival and helpful. They all worked together as a team on my behalf to accommodate my needs. I would definitely return, as well as recommending my friends.

rusty817golf

Jun 6, 2013

Chris is the type of salesman that makes you feel comfortable with every aspect of the process. I would never have any problem referring him to anyone because I know he would treat them the same. Everyone at the dealership I dealt with, Tom, Dick, Chris and Joe were fantastic. This is my second car with them with many more to follow.

tmm345

Apr 15, 2013

I have been a customer of Northgate Ford for approximately 13 years and purchased or leased 9 vehicles. Tom Wood and his staff are #1 as I have always been treated very professionally and with terrific customer service. While I live a distance from the dealership I will not go anywhere but to Northgate Ford & Lincoln. In my opinion Northgate Fod & Lincoln is #1. Thank you for your service, Tom Martilotti, 248-761-4417, tommartilottiatymail.com

djeanAdair

Mar 27, 2013

My family has been going to Northgate and dealing with them since I was a little girl. No other dealership is more willing to work with you, get you everything you want and need, work to get you approved for financing and are genuinely just a great group of people. Mark Schian was constantly keeping me informed and got me more money for my trade it. Joe Wood called Ford Credit himself to ensure I would get approved for financing. They are great guys and treat you just like family. I will never go anywhere else for a lease or buy. I'm a Northgate Ford girl for life!! :-) on another note......I absolutely LOVE my 2013 Ford Escape!!! ;-)

bns93

Mar 1, 2013

Great customer service! Was my first time buying and they handled everything with such grace and care! Will definitely go back to Northgate Ford again!

John C. Huhtala, SR.

Jan 24, 2013

Mr. Tom Wood met with my wife and I going over the particulars of a Fusion Titanium. Then he provided us with an opportunity to drive a Fusion for ourselves. We decided on a Fusion Titanium and Mr Wood had the car washed and in the garage where we could see it and learn about it. This was in the evening due to my schedule and it was severely cold outside. We really appreciated being in a warm garage to see our car. We were provided an x plan by a friend and Mr. Wood expedited the paper work and the leasing along with his son, Joe Wood. Then we were shown how to use the various technology of the car, they synced our phone, Mike Wood along with Joe Wood and Mr Wood showed us how to use the mirrors, the Bliss system, the push button start, etc., the radio, the phone, etc. They took their time, were very gracious, and we were most pleased. We drove away from the dealership knowing that we would come back for service. We have know the Wood's previously because we leased and then purchased our Mountaineer from Mr Wood.

Hot Rod Lincoln,Tom

Dec 28, 2012

i would not trust this dealership to work on my car my car! I got a car from this dearlership and the air filter looked like it was never changed in the life of the car.it had 80 000+ miles on it the oil needed to be changed and the dealer said it was just done it was black it took me 2 oil changes yo get it real clean.i had bought another vehicle from this dealer and it had the same thing wrong with + a bad wheel bearing lucky for me it was covered by the warranty! needless to say i didn't take it back to this dealer to get it fixed..Here is a tip, if you buy a car from this dealership check it over real good because their service on used cars is not good in my book .I will never trust this dealership with my car . I use my car for work and it has to be kept in good condition.

Robert Funk

Dec 19, 2012

I gave Mark a challenge of finding the right Fusion for me, in a very narrow window of options, on what has been a slow launch (not the fault of the dealer). Mark was diligent and found the right car for me, without trying to sell me something I didn't want.

Katiemayes

Dec 4, 2012

We love our new Edge. Great customer service. Thank you for making this a positive experience for us. We were very pleased with all aspects of our purchase.

pspeilburg

Nov 27, 2012

I needed a new car again, and all I had to do was call my expert Tom Wood. I told him what I needed, and he had it for me within 24 hours. Also after discussing my personal needs, Tom and I decided a lease might work best for my family at this time. He discussed various timeframes and options to help me decide what would work best for us. I always feel that Tom is looking out for my best interests. He also suggested a service plan to go with the lease, which I initially rejected. After speaking with Dick Dickinson in finalizing paperwork, I decided to go ahead with the service plan. Grace Wood was there,too, to make me comfortable while waiting for paperwork to be completed, etc. When I picked up my car, all programming was completed, as Tom knows I am not a computer expert! Tom showed me how easy everything was to operate and I was on my way. I can't imagine going to another dealer to buy a car. I have trusted Tom Wood and his staff for years in all our vehicle purchases. Tom always says to me, "Whatever you need, we can make it work." I value Northgate Ford as a premier dealer.

iteachkds1

Sep 1, 2012

Everyone was so friendly and helpful. Jay assisted me in finding a vehicle I could easily get in and out of by letting me try sitting in different vehicles until I found a few I wanted to test drive. After I had chosen the vehicle I wanted he helped me with the application and arranged for me to come in at my convenience to sign papers and pick it up. The car was filled up and clean when I picked it up. They talked me through all of the features and how they worked. They synced my phone to the vehicle and said I could stop in anytime if I have questions. I would highly recommend purchasing a vehicle from Northgate Ford.

Doc Romance

Aug 15, 2012

My experiences at Northgate Ford Lincoln has been most exceptionally informative and has given me new confidence in American Dealers. It was the professional handling of my email questions which prompted me to go to a dealer out of state. This dealer as not only quick to answer emails and questions at the dealership but the entire experience made me feel that I was considered just as important to them as would be someone from their home town. Right from the start, my very detailed request for a 2010 or 2011 MKX and all the goodies would have boggled anyones mind...and of course I wanted the car at the lowest price ever. I was contacted immediately not from just a salesman but also from the dealer, Mr. Wood himself! In less than 24 hours they were not only able to find a vehicle fitting my request at a reasonable price but was able to make a deal putting me in the seat of a 2013 MKX.! This was something I could not pass up...so I actually flew to detroit. The dealership arranged for me to be picked up at the airport and within 2 hours after landing in Michigan, I was standing along side the MOST AMAZING ELEGANT SUV that I have ever seen, with coffee in hand and being offered the tour of the facility by the dealer himself. The Finance Office, Joe Wood took the time to carefully detail what was expected of me as well as tell me about future warranty etc. It was the first time I actually KNEW exactly what all the "small print" actually said before he asked me to sign on the dotted line. The Dealer had the car finished with a special finish to make sure the bugs would easily wash off the front of the car...it was a great idea because I had a 800 mile drive home. He also had his crew line the carpets with plasic in order to keep the car looking VERY NEW when I arrived home. Amazing to have someone thinking about the emotional aspect of have a new vehicle. To top the experience all off...The service department had a SYNC expert. Of course another of the family, Mike Wood....who not only stayed with me until 9 pm that night...to make sure I knew exactly how to operate the SYNC system in the car...but worked with me to use the navigation and plan the long journey back home. The navigation system not only showed me the roads but marked gas stations, restaurants, etc along the way. He did all this....after he bought me my own coffee to sit in the car and study out the operation with him. While driving back home, the SYNC system was amazing in that is did all that Mike Wood said it would, but....I found myself never getting tired driving the 14 hours. It was almost as though I had a friend in the car with me. Needless to say...the adreneline was flowing driving such an amazing vehicle home. No matter where I stopped for gas and food...every time....someone would stop me and say...what is that car!? It is beautiful. So of course....I had to sit them in the car, show them how the car talks to me...as though I had owned the car for months. ....All thanks to Mike Wood. The most imporant thing I can say to anyone looking for a new SUV.....do your homework and go drive all the other types of cars....and leave the 2013 MKX for the last...because you will never find a vehicle so plush, quite, responsive, and with the feel and look of quality as you will this vehicle. And furthermore.....take the time to talk to Tom or Joe Wood at Northgate Ford....THEY MATCH THE QUALITY OF THE MKX with their Professional and Care for their clients. Thank You Northgate Ford Lincoln. Thank You to the Professional Wood Family. Thank You Lincoln for my MKX. If you want to make a commercial with a very happy customer...call me anytime.

BJ-badawi

Feb 3, 2012

One of the best dealership I ever been to.. I think Mr Wood (the dealer) is involved in every thing in his dealership and makes sure that the customer is always taken care of. Hat's off to the New car sales department as well.Keep up the good workBJ Junaidi

dorothylee

Feb 3, 2012

They don't need bells and whistles at Northgate Ford to get your attention.This dealership does it the Old Fashion Way, With Quality Products & Genuine Service!A family owned business that understands what you are looking for. They don't take up your time with trap door deals.Just an honest price and one on one service.A simple approach that will keep me coming back!

Meli.savage

Feb 3, 2012

Great sales staff, great service, did everything possible to make my experience here enjoyable. Searched numerous dealerships to find my perfect car. Service department had the car washed on everything in place for me to pick up and go at the appointed time. No lengthy waits.

dppb

Jul 22, 2011

Tom was very helpful in helping us to determine the exact car we wanted. Any questions we had he answered. He helped us stay in our price range and we recived a great deal. He personalized the sale and introduced us to the service manager. Tom also showed us around the service area.