Used Cars for Sale at Northside Ford Truck Sales in Portland, OR

Sebastian Charbonneau

Jul 9, 2021

Gonna be honest, pretty lackluster experience and in hindsight I would not have chosen to get tires done there. Their main business is fleet work so general commercial customers should probably look somewhere else. When calling to schedule the tires I wanted to purchase and install they bounced me around to 5 different extensions before someone finally said they could take my order. The guy I talked to was helpful and we got my appointment scheduled for a 7am appointment a couple of days out. However, when I showed up for my appointment, they told me it was going to be 2 hrs because "there were other people in front of me". Literally, there was me and one other guy that showed up at the crack of dawn to get this done, but still there were others that would push a simple tire change to 2 hours? Well, I probably should not have waited, but I did, so that's on me. Anyway after 2 hours I had to ask how it was going, and they didn't really know, and told me they "think he's out testing out the tires". So after about 10 more minutes my vehicle was back. There was a rebate on my tires, which the rep and the guy in the parts department didn't really know how to get it applied, which I thought was pretty odd. But he took a few minutes to figure it out on the website, so that somewhat redeemed the experience. Long and short- probably better service for large truck/fleet jobs, but for single customers with simple jobs, take your business elsewhere.

Joshua

May 5, 2021

Just had my transmission replaced last week and was having some small drivability issues afterward, Ray Croon in the service department was right there to listen and help all the way through. Turned out to be a small thing with the throttle body. Very attentive and timely with information updates. Great work and now my rig is running fantastic again. Not sure who the tech was (no name listed on paperwork) but he did awesome work! Been going there for years and will continue to for years more.

Lance W

Sep 8, 2021

I can't imagine these glowing reviews are real. Take your vehicle elsewhere. The mechanics mangled the interior headboard of my van, left oily prints, broke the interior door rail padding and failed to return phone calls. The van, which was quiet before its visit, now rattles

Brent Black

Jun 22, 2021

Terrible service. Vehicle has been at north side for almost 2 weeks. We have had to call for updates, service dept has never called us. Not even to tell us problem we just got tired of waiting and called them. Service dept as well as manager of service does not return calls. I have left 3 messages in 2 days no return call. I would recommend another shop if you have a choice.

Bob Procter

Aug 3, 2021

Excellent service Ray! Communication was great, and the motor home did well on our last trip. Thank you!