Used Cars for Sale at Novato Toyota in Novato, CA

Paula K

Sep 6, 2021

They did a great job at my 135k mile inspection. They don't try to cheat you that's why I like it there. They found something hidden deep in my car from the previous owner so that was a plus!

Patricia Montalvo

Sep 5, 2021

Just bought a Kia forte! I was thrilled at the customer service from everyone! Great experience! Thanks to all! Love my new car!

Zane Smith

May 22, 2021

I took my truck to San Rafael Toyota service when my 2021 Tacoma had a strange grinding noise at 30,000 miles. San Rafael Toyota didn’t even wanna deal with it, and lied that they couldn’t hear the super obvious grinding noise. I told him I didn’t wanna drive the truck until it got looked at, and they couldn’t get me in for an appointment until three days later. So then I took it straight to Novato Toyota Jason at Novato Toyota Took it in on the same day, and within a few hours properly diagnosed that it was simply a thin heat shield knocking the driveshaft And the problem was completely resolved and at no charge under warranty. The next time I need to get my Toyota worked on I’m just going to take it to Novato and not to any other dealer. I will also consider using Novato Toyota instead of San Rafael for my future purchasing needs due to their strong after sales service.

Francois Powell

Jul 21, 2021

Drove half an hour to Novato Toyota after texting a salesman about a Tacoma. I arrived, but the salesman I was there to meet was not available. Ok, not such a big deal, but sort of disappointing. I explained to the salesman that was there I knew exactly what I wanted and didn't want on the truck, and it was just a matter of finding the best deal and the friendliest dealership. I had already visited four other dealerships in the area. There was a truck on their lot I was interested in, but they had a $5000 dealer mark-up on it and all other new vehicles. I told the salesman give me zero mark-up and you have a deal, and he seemed to get irritated by that. Why? They of all people should know dealer mark-ups are a scam, no matter the circumstances. Do grocery stores mark up water bottles when there's a drought or wildfire because of shortages? No. It's unethical. The salesman then had the arrogance to ask me "if you've visited all those other dealers then why haven't you bought a truck?" I said I'm simply weighing all options. He didn't seem to get it. Never going to set foot on this dealer's property again. I drove back to Freeman Toyota in Santa Rosa and bought the exact truck I wanted with no mark-up and no BS fees. They even gave me a discount below MSRP. Edit after owner response: Well, both the salesman and the sticker on the window stated a $4999 (or close to that) mark-up. I understand difficulties of this shortage, and I understand marking up to maintain inventory. However, what boggles my mind is that your salesman was absolutely not willing to negotiate the mark-up away to make a sale. I was prepared to drive the truck home that day if I was offered a deal without mark-up. Shafting customers is not a good solution to inventory management.

Patty Wimpfheimer

Mar 3, 2021

What amazing service. We have been shopping all the Toyota dealerships in Marin and Sonoma and ended up getting a beautiful Highlander from Jim R. He was so friendly, helpful and could get us the best deal! We love them! Highly recommend this dealership!