Used Cars for Sale at Open Road Volvo Cars of Edison in Edison, NJ

jay visniskie

Sep 15, 2021

I have left 6 messages for Phil, the used car manager, and my sales rep with no call backs. No emails. I would never leave a poor review unless there was no other option. I purchased a used 2018 SUV for $70,000 from this dealer a week and a half ago. Upon arrival the drivers seat was broken. Not a big deal but I drove 2 hours to get to the dealership for this model I wanted and was not able to come back another day to pick up the car fixed so I said I would have it fixed on my own. They were apprehensive of giving me any sort of reimbursement or credit.. Said they wouldn't just write a check to someone else to fix a seat they could fix but haven't yet. Upon arriving home we noticed the rear seats were missing their head rests. I called again and again to see if they had them or what could be done. Again.. this wasn't a $5,000 beater it was a $70,000 used car! Still waiting on any sort of response other than the poor girls at the front desk who I am sure are tired of hearing from me. At this point I am at a loss. Speaking to friends who run and manage other dealerships said to leave a review since we aren't getting responses any other way! The last call was this morning and the girl absolutely promised she would call me back if no one else did. No response and its 8:20 PM. Not going to hold my breath any longer. Unless something magically happens I will never deal with this company or refer them to anyone with the lack of responses I have got to rectify this situation. Simple fix was swept under the rug.. most likely because its a used car and not a Volvo. (They do have a Cadillac dealership so that's not the issue).

A Warner

Jul 27, 2021

We own a 2011 Volvo model XC60. The radio and blue-tooth phone connection would not work. We took the car to the Open Road Volvo dealership on Route One, in Edison, NJ, to have the radio and blue-tooth phone connection fixed. The service people checked the car and told us that they could not fix these items. They said that there was a charge of $186.59 for checking the connections. They then said that they could perform a more advanced analysis for $412.67. However, they said that if this advanced analysis couldn’t find a solution, a new radio would have to be installed for about $1,636.31. We looked carefully at the radio and found that a CD was installed. We pressed the eject button and removed the CD. Immediately the radio and phone connection worked. We contacted the dealer’s main office and were told by an Open Road Automotive Group representative that their dealership serviced the car correctly. However, in my opinion, it seems that Open Road only wanted us to spend more money and purchase their advanced analysis or even a new radio. At this moment, I have a bad feeling regarding the Open Road Automotive Group. I would never buy a car or repair from them again or any of their dealerships. In my opinion, you should be alert if you attempt to deal with this firm.

Lily Cross

May 27, 2021

Before coming to Open Road Volvo, I visited a few other car dealerships but none of them compared to Open Road Volvo. This was my first time buying a car and Matt was exceptional. He made my experience great and really helped out with everything, very professional. He made sure the price was right and I drove away with my new car within 24 hours! I couldn’t have had a better experience and would definitely recommend Matt for all of your car needs!!

Luis Quizhpi

May 16, 2021

I had an amazing experience at the Open Road Volvo in Edison. Andy Zhang was so professional and very knowledgeable. We were pleased with our purchase. If you are looking for an excellent salesman, ask for Andy Zhang.

Caitlin Raleigh

Aug 30, 2021

I bought a CPO 2018 XC60 in Sept of 2020. I love my car however right after purchasing the vehicle the rear taillight went out (within a week). There was condensation and water damage. This had to be replaced. This was covered, but was an inconvenience. I hardly drove the car because I used a different car to commute for work and then was home on maternity leave. When I took it to a different Volvo for an oil change I was told I needed new tires and new wipers. I didn’t know how to identify these issues and I trusted in the dealership. It is extremely frustrating to have purchased a “new” car and already have to be replacing these things on a car I didn’t even drive. Very disappointing.