Used Cars for Sale at Ourisman Chevrolet Of Bowie in Bowie, MD

Jack Wolfe

Sep 17, 2020

Bought a new truck. Thanks Dwyane and Mike.

Tay Tay

Jul 9, 2021

I have been a customer for nearly 20 years at this location. This use to be my favorite dealership in town until now. The customer service and quality of service has been poor since their change in management recently in the service department. The atmosphere is not as positive or happy as it use to be. I can walk in the door and will stand there 3-5 minutes before anyone will greet me with a "Hello!" I listened to a female service representative on Tuesday July 6, huff and puff to a customer because he never had service done there before so she had to manually input the mileage and car information into the system because the machine was broken. Very unprofessional. I had my car serviced for an oil change and check squeaking brakes. Welp, my brakes are still squeaking after being told they were fine. The last time I had them checked here they told me it was fine until a month later my back brakes had made contact with the rotors and now caused me $1300. Dollars out of pocket to be replaced. If this is the quality of service that will be provided to customers now, I will be taking my vehicles to another location for service.

James Burneskis

Aug 17, 2021

Everything was above average until I went to pick up my car in the service bay after I signed my paper work. There was a gentle vacuuming my driver side of the car which I greatly appreciated. And then another gentleman who introduced him self as the QC inspector. He looked under the hood and then removed the plastic from the seat and then remove the number placard from my rear view mirror. He noticed all the bugs I managed to collect on my car and asked if I wanted a car wash. He sprayed the bugs before the car wash and explained why. After the car wash he showed me that my paint needed some TLC and recommended a detailed wash and wax fix the issues. This QC inspector made my day. Every body I came into contact with at the dealership did their jobs and nothing more or less. The QC inspector when above and beyond compared to his coworkers. I was treated like a customer should be treated when you want return business. Thanks to the QC guy I have a reason to come back.

Carolyn Richardson

Sep 4, 2021

I initially took my vehicle to your dealership because the air conditioner was not blowing cold air. After receiving a call that my vehicle was ready for pick, I arrived at the dealership, paid $1,700, and was on my way. I immediately realized that the air was still not blowing at the appropriate rate. My air conditioner blower has 6 bars of blowing strength. In order for me to feel sufficient cool air, I had to place the blower level at 6. At the level 6, I still did not experience sufficient blowing to both my face and feet. I could only feel the air on my feet. I went back to the dealership to convey the situation, but to also request a loaner vehicle. I was required to wait several days before having any opportunity to obtain a loaner. My description of the problem was exactly as I described initially, not one word was changed. I asked my Service Advisor where the accountability in the repair process was. I also asked if the mechanics are required to test their completed work before stamping the work as completed and the vehicle ready for pick up. His response to me was "They are suppose to." I felt his response not only did not address the issue, but in essence was not addressing my question. After a couple of days, I received a call from my Service Advisor that the mechanics could not determine the problem. The next call that I received, a couple of days later was to inform me that the mechanics had found the problem, however a part needed to be ordered. After several more days, I received a call that my vehicle was ready, with a cost of $400 (approx). He assured me that I was not being charged any labor or diagnostic fees. My question then was well what did I pay $1,700 (approx.) for? No answer was given, as it related to solving the problem was given. When I arrived at the dealership to pick up my vehicle, I went to the Service Advisor with the hopes of obtaining information as to the status of what took place, and how the ability to properly diagnose the issue did not take place. He promptly directed me to the cashier. Once I arrived at the cashier counter, I voiced my desire to check the blower before proceeding to return the loaner and making payment. The cashier was able to have my vehicle pulled into the bay, and I could check the blower. Once I returned to the cashier's counter, I asked if I could speak to the Service Manager. She went to his office, and returned to direct me to his office. I explained (exactly as written here), as well as asking the same questions, regarding accountability of their repair process. He called the Service Advisor in, which I had to quote his comment "they are suppose to." The Service Manager, who heard my questions, and expressed concern with the situation, was quite helpful. He also asked if I was OK with the dealership picking up the charges due. I agreed that it would be OK and I expressed my appreciation for his handling of the situation. The Service Manager stated his desire to retain me as a customer, to which I stated the cost of being a customer, as I previously experienced a $2,500 cost to have the air conditioner line replaced, $1,500 to have "air conditioner doors" replaced, the $1,700 to have more air conditioner work done, where the work was less than complete and corrective. Really?? You wonder why I would hesitate to recommend this service department to family and/or friends!

Brando Patterson

Sep 1, 2021

Christian Walker was a great salesman. Even know we couldn’t reach a deal on the vehicle I was considering, he was friendly, no pressure, he exhausted all options with BUSTER UNDERWOOD (manager). Buster was really no help at all. He was adding on a 2 month/2000 mile warranty for 4K, 700$ tire charge and 660$ in non-tax fee’s. Which all are insane charges. However, Christian gets 5 stars and his boss Buster gets a 0 star review.